Prison Phone Justice

Subpoena
&
Court Orders

Nextel's Guide
For
Law Enforcement

May 21, 2002
Court Order Compliance

Introduction
This Guide was prepared for Law Enforcement to facilitate the processing of
subpoena requests and compliance with court orders for electronic surveillance
directed to Nextel Communications, or any of its operating subsidiaries
(collectively "Nextel"). This Guide references the Nextel points-of-contact
that have been authorized to assist Law Enforcement with subpoena compliance, as
well as with the provisioning of lawful interceptions of communications on
Nextel's wireless networks. In addition, this Guide provides Law Enforcement
with an overview of Nextel's current administrative practices and policies
required to support these requests.
Any contacts made with, or information received from Nextel personnel other than
those identified in this Guide for the subject matter identified, for the
purposes indicated in this Guide, is neither authorized nor endorsed by Nextel.
It is Nextel's policy to honor and act on only contacts made with and
information received from identified, authorized contact persons.

Nextel Subpoena and Court Order Compliance Contacts
Law Enforcement should direct requests for subscriber information such as
customer name, address, local and long distance telephone toll billing records;
Fraudbuster Reports; Calls to Destination Searches; telephone number or other
subscriber number or identity; subscriber's length of service, and types of
services the subscriber utilizes. Submit request to:
Nextel Communications
Attention: Subpoena Compliance
2001 Edmund Halley Drive Mail stop 2E230
Reston, VA 20191
Contact Number: (703) 433-8860
Fax Number: (703) 433-8842
Law Enforcement should direct all inquiries regarding electronic surveillance,
Title III, new court orders, court order extensions, court order cancellations,
switch coverage, and real time location information to:
Nextel Communications
Attention: Law Enforcement Administrator
2001 Edmund Halley Drive Mail stop 2E200

Reston, VA 20191
Contact Number: (703) 433-4398
Email: LEADMIN@Nextel.com

Fax Number:

(877) 293-9824

Hours of Operation
Nextel Communications Subpoena Compliance Department will be staffed from 8:00
a.m. to 8:00 p.m. Monday through Friday (E.S.T)
Court Order Compliance will be staffed from 8:30 a.m. to 11:00 p.m. Monday
through Friday (E.S.T.)
Escalation Procedures for 24 x 7 Law Enforcement Support
After Hours Support - Exigent Circumstances
Nextel Communications Law Enforcement Administrators are available 24 x 7 for
legally recognized emergencies. In the event a Law Enforcement Agency (LEA) or
Public Safety Answering Point (PSAP) needs to contact attempts to contact a
Nextel Communications Law Enforcement representative support staff after
business hours, the following procedures shall be followed. May be followed to
escalate the matter.
The LEA or PSAP should call the Court Order Compliance contact number at (703)
433-4398. The LEA or PSAP should follow the instructions on the voicemail
message regarding Exigent Circumstances. The on call Law Enforcement
Administrator will be paged and return your call Nextel staff is committed to
responding within 15 minutes of the voicemail message received. If a Law
Enforcement Agency or PSAP does not receive a call back from the on call support
staff within 15 minutes, an attempt should be made to page the on call person
directly with the pager number listed on the voicemail message. In the event
the LEA or PSAP If Agency does not receive a call back within 15 minutes, a call
shall be placed to the agency should call the Nextel Communications Network
Operation Center,
(NOC) @ (888) 563- 9835. Inform the agency should inform
the NOC personnel that a voice mail message was left on the main contact number
for the Law Enforcement Representative support and an attempt to page the on
call support staff directly was made. Inform the NOC personnel that you need to
escalate the matter. The NOC is staffed 24 x 7 and will have a contact list of
names and numbers of all authorized personal able to support LEA's Law
Enforcement and PSAPs.
The NOC personnel are only authorized to escalate the
matter and will not be able to assist in the request for information or
technical support. made by the Agency.
Exigent Circumstances Absent a Court Order
Only in the case of legally recognized emergency situations will Nextel process
requests from LEA's without an authorized court order. In the event the LEA
requires electronic surveillance or location information due to exigent
circumstances, the LEA will be required to complete and sign the Exigent
Circumstances Form (see Attachment A). Upon completion, this form must be
forwarded to the appropriate Nextel point-of-contact. A request can also be
provided on the LEA's or PSAP's letterhead or fax cover sheet containing the
target information and circumstances surrounding the exigency.
The form should be forwarded to the on call Law Enforcement Administrator at the
designated 24-hour fax. Nextel will not comply with any request for
surveillance during exigent circumstances without a court order until Nextel has
received the appropriate written request from Law Enforcement.

The LEA must provide the Nextel Law Enforcement Administrator with an
authorized and valid court order within 48 hours of initiation of the associated
surveillance activities. If Nextel has not received a court order within 48
hours of implementation of the electronic surveillance, Nextel will terminate
the surveillance

Required Documentation for Subpoenas
Basic subscriber information will be provided to the LEA Law Enforcement upon
receipt of the proper legal process or authorization. Nextel toll records
include airtime and local dialing information on the subscriber's invoice in
addition to any long distance charges. Nextel subscriber's invoice will provide
the subscriber's dialed digits. Incoming phone numbers will be marked INCOMING
and the incoming callers phone number will not be displayed.
The Fraudbuster database is a tool utilized by Nextel for fraud detection. The
Fraudbuster database maintains 30 days of call detail records of incoming and
outgoing calls. The information is not considered a transitional record and
Nextel does not guarantee the accuracy of the report.
Nextel will provide a Fraudbuster report to the LEA law enforcement only if the
agency agrees to pay an additional fee of $50.00 per number, per request. The
LEA Law Enforcement must specify in the subpoena "request to capture the
incoming and outgoing call detail records thru the Fraudbuster Database."
Nextel will not honor any request for incoming and outgoing call detail request
without specifying Fraudbuster in the body of the subpoena. Nextel will not be
able to process any request received outside of the data retention period of 30
days.
Nextel recycles phone numbers once a subscriber deactivates service. It is
critical that all Subpoenas contain the Subscriber's PTN (the Nextel phone
number assigned to the handset, including area code) and the relevant time frame
of the requested information. This will insure that Nextel provides the correct
subscriber information the agency is seeking.

Required Documentation for Court Orders
The Nextel Law Enforcement Administrator will review all court orders to verify
that the court order contains the necessary information required to comply with
the desired surveillance request. It is imperative that all court orders
contain accurate and valid information to facilitate the implementation of the
court order.
All court orders submitted to Nextel must contain the following customer
information:
Subscriber's name and billing address if known
Subscriber's PTN (the Nextel phone number assigned to the handset, including
area code)
Also requested but not required:

Subscriber's IMEI (International Mobile Equipment Identifier) and IMSI
(International Mobile Subscriber Identifier).
If the customer information contained in the court order does not match the
customer information found in the Nextel billing systems, Nextel will notify the
LEA Law Enforcement that the court order must be modified.
In addition to accurate and valid customer information, it is imperative that
Law Enforcement includes the following information be included in the court
order:
Correct citation to relevant statutes for the type(s) of surveillance being
requested.
Expiration date or the desired length of time for the surveillance.
If appropriate, text describing the desired surveillance requirements, if any,
should Law Enforcement require surveillance beyond the jurisdiction of the
authorizing court.
If appropriate, text describing the desired surveillance requirements, if any,
should the target subscriber change handsets or the associated PTN.
Besides the formal documentation that is required in the actual, official court
order, Nextel requires some additional information to complete the
administration and implementation of the court order. All of this information
should be provided in writing, but the documentation can be as informal as a
written request on an agency's letterhead or fax cover sheet. This information
includes:
The dial-up number for all Title III requests
The Nextel switches to be included in the desired surveillance
The Nextel switches to be added to an existing surveillance
The desire to request the termination of a court order prior to the authorized
expiration date
The billing name and address for the Law Enforcement agency so that Nextel can
be reimbursed for reasonable costs associated with the surveillance

Billing Information
Nextel will seek reimbursement from Law Enforcement for reasonable costs
associated with supporting and maintaining Law Enforcement requests on the
Nextel wireless network, as authorized through applicable statutes. At the
conclusion of each service provided, Nextel will invoice the LEA Law Enforcement
for the appropriate fees associated with that request. The LEA Law Enforcement
shall be responsible for reimbursing Nextel in a timely manner.
Nextel reserves the right to change the rate structure at any time to ensure
compensation for reasonable costs associated with supporting Law Enforcement
Requests. The current rate structure is as follows:
Installation Fees
Initiation charge for Interconnect and Dispatch Pen Register or Title III
Wiretap - $1500 per target
The $1500 charge will include installation in all requested switches within the
market. In the event that the law enforcement agency requests that the court

order be implemented in a switch outside of that market, Nextel will charge an
additional $500 per target, per switch outside of that initial market.
Monthly maintenance fee for Interconnect and Dispatch Pen Register or Title III
Wiretap - $250 per target
The $250 charge will be applied for each month after the month of initiation,
and the monthly maintenance charge will be applied for partial months. A partial
month will be billed as a complete month of maintenance. No pro-rating will be
done by Nextel.
Charge for providing "real-time" location information (pinging a phone) - $150
per ping
Charge for Call-to-Destination Searches or cell site information - $125 per
number, per request
Charge for providing call detail cell site support via reports from Nextel's
fraud management system - $125 per target, per report
Charge for providing call detail support via reports from Nextel's fraud
management system - $50 per target, per report
Additional Cost
In addition to the standard fees that are charged for the installation and
maintenance of each electronic surveillance request, LEA's Law Enforcement may
also be requested to pay for the service and airtime charges that a subscriber
incurs to keep the account active, if the account is delinquent or has been
identified as a possible fraudulent account.
Exigent Circumstances Absent a Court Order
Only in the case of legally recognized emergency situations will Nextel process
requests from law enforcement without an authorized court order. In the event
Law Enforcement requires electronic surveillance or location information due to
exigent circumstances, Law Enforcement will be required to complete and sign the
Exigent Circumstances Form (see Attachment A). Upon completion, this form must
be forwarded to the appropriate Nextel point-of-contact. A request can also be
provided on the Agencies letterhead or fax cover sheet containing the target
information and circumstances surrounding the exigency.
The form should be forwarded to the on call Law Enforcement Administrator at the
designated 24-hour fax. Nextel will not comply with any request for
surveillance during exigent circumstances without a court order until Nextel has
received the appropriate written request from Law Enforcement.
Law enforcement must provide the Nextel Law Enforcement Administrator with an
authorized and valid court order within 48 hours of initiation of the associated
surveillance activities. If [text missing]

Court Order Duration
Nextel Communications, personnel capable of terminating access to a pen
register, trap and trace or eavesdropping warrant are generally not on duty
outside the hours of 8:00 am and 11:00 p.m. (E.S.T) Monday through Friday.

Nextel will notify the LEA law enforcement agency in writing that we intend to
disable the surveillance access according to the instructions in the court.
Technical Support for Electronic Surveillance
In the event that an LEA looses its Interconnect or Dispatch wiretap capability,
the LEA should contact Nextel's Law Enforcement Administrator at (703) 433-4398.
The Law Enforcement Administrator at Nextel will work with the LEA to determine
whether the outage is due to the closure of a target account or a provisioning
issue (i.e. termination of a warrant).
If the wiretap failure is due to a closed account or a provisioning issue, the
Law Enforcement Administrator will advise the LEA accordingly.
If the wiretap failure is not due to a closed account or a provisioning issue,
the Law Enforcement Administrator will open an internal trouble ticket and the
appropriate Nextel personnel will be engaged to troubleshoot up to the LEA
DMARC. Once the issue has either been resolved or ruled out by Nextel's
engineers as a Nextel issue, the LEA will be contacted by the Law Enforcement
Administrator and updated as to the findings. If the problem is identified to
be on LEAís side (i.e. a LEM or LEAR failure), it is the LEA's responsibility to
troubleshoot from the DMARC back to their collection facility.
In the event that the LEA needs to gain access to the Nextel MSO during normal
business hours, Nextel Security and Fraud will coordinate the date and time of
access to Nextel's MSO and MSO personnel will grant access to the facility
provided that the LEA presents a picture ID for proper identification. No one
may enter the Nextel MSOs without proper identification, or prior coordination
with Nextel's Law Enforcement Administrator. If the failure is identified
during non-business hours, Nextel will provide access to the MSO on the next
business day. If the failure occurs during a live wiretap, Nextel will provide
access to the MSO as soon as reasonably possible.
Surveillance Requests for Nextel Partners
Nextel Partners, Inc., based in Kirkland, Washington is a digital mobile
wireless service provider licensed to use the Nextel brand in throughout the
United States. The company offers its customers the same differentiated,
integrated package of digital wireless communications services that Nextel
provides customers in its markets allowing customers to roam between the two
companies. Although Nextel Partners is a separate company from Nextel, Nextel
has agreed to offer Nextel Partners operational support implementing electronic
surveillance. Current Nextel Partners Markets are:
Alabama
Arkansas
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kentucky
Louisiana
Minnesota
Mississippi

Auburn, Dothan, Mobile, Montgomery, Opelika
All of Arkansas
Tallahassee
Macon, Warner Robbins, Albany, Columbus
All Islands
Boise, Twin Falls
Bloomington, Champaign, Peoria
Evansville, Terre Haute
Cedar Rapids, Davenport, Des Moines, Dubuque
Bowling Green, Lexington, Louisville, Owensboro
Alexandria, Lafayette, Lake Charles
Duluth, Rochester
Pascagoula, Hattiesburg, Jackson,

Nebraska
New York
Pennsylvania
Tennessee
Texas

Virginia
Wisconsin

Lincoln, Omaha
Albany, Buffalo, Rochester, Syracuse
Erie, Harrisburg, Scranton, Wilkes Barre
Bristol, Johnson City, Kingsport
Beaumont, Bryan, College Station, Corpus Christi, Long
View, Texarkana, Tyler, Abilene, Laredo, Brownsville,
Harlingen, McAllen
Blacksburg, Charlottesville, Roanoke
Eau Claire, Fond Du Lac, Green Bay

To request subpoena or court order assistance for a Nextel Partners subscriber,
the following procedures should be followed:
Reference Nextel Partners as the service provider, or carrier in the Subpoena or
the Court Order.
All Subpoena request should be directed to the Nextel Partners contact
identified below.
All Court Order request should be directed to Nextel Partners contact listed
below. A copy of the court order should also be sent to Nextel Communication
for processing.
Exigent circumstance requests absent court orders should be handled through
Nextel Partners, as described above.
Nextel Partners Contact
Nextel Partners
Attention: Vicky Culpepper, Law Enforcement Compliance Officer
6880 Bermuda Rd; Suite 100
Las Vegas, NV 89119
Phone:
(702) 614-2310
Fax:
(952) 238-7540

Appendix A
Receipt of Court Order Conformation
Date:
Fax Number:
Agency Name:
Contact Name:
Billing Address:
Target Number/IMSI:
Dispatch only: Warrant Case ID: _____________ Surv. ID: __________ Surv.
Password: ___________
Dear Sir/Madam:
Nextel Communications has received a court order from your agency for the above
telephone(s). Pursuant to United States v. Gangi, 33 F.Supp.2d 303 (S.D.N.Y.
1999) and according to your order Nextel calculates that the authorization for
the court-ordered access will expire on the following date:
Your order states:
FORMCHECKBOX from date of order
FORMCHECKBOX from implementation
FORMCHECKBOX when agency begins collecting
Your order was implemented on ____________________@_______________________EST.
FORMCHECKBOX Interconnect
FORMCHECKBOX Digital Dispatch
Pen Register

______________

Pen Register

______________

Trap and Trace ______________

Trap and Trace ______________

Eavesdropping ______________

Eavesdropping ______________

Please be advised that Nextel Communications maintains regular business hours of
8:00 a.m. to 11:00 p.m. (E.S.T), Monday through Friday. In order to comply with
the orders served upon Nextel Communications, Nextel will terminate access at
the above referenced date and time unless Nextel is served with an extension
order beforehand or the Court Order specifies an exact time the surveillance
must be terminated.
Please verify the billing address listed above. Please contact our office via
fax at (877) 293-9824 to update our records with the correct address if
applicable.
Please feel free to contact a Law Enforcement Administrator at (703) 433-4398 if
you have any questions.

Appendix B
EXIGENT CIRCUMSTANCES FORM
From:
(Name/Title/Law Enforcement Agency/Phone Number)
Subject:

Emergency Interception/Installation

I hereby certify that I am specially designated by the Attorney General, the
Deputy Attorney General, the Associate Attorney General or the principal
prosecuting attorney of the State or subdivision thereof acting pursuant to a
statute of that State.
I have reasonably determined that an emergency exists that involves
immediate danger of death or serious physical injury (i.e., murder or
kidnapping), conspiratorial activities threatening the national security
interest (i.e., a terrorist bomb or plot), or conspiratorial activities
characteristic of organized crime (i.e., mob-related activity, not including
drug sales) that requires interception of communications; installation of a trap
and trace or pen register; or the release of cell site information; location
information or subscriber information before an order authorizing it can be
obtained, in due diligence, from a court.
I have determined that there are grounds upon which an order could be entered to
authorize such interception, that no warrant or order is required by law, that
all statutory requirements have been met and that carrier assistance as
specified in Section 1 is required.
An application for an order will be made within 48 hours after the interception
or installation has occurred or begins to occur. You are directed to cease all
interception activities or remove the trap and trace or pen register device upon
the earliest of:
48 hours if no order authorizing interception or installation is received;
the communication or information sought is obtained; or notification that the
application for an order has been denied.
Signature
(Name/Title/Law Enforcement Agency/Phone Number)
EXIGENT CIRCUMSTANCES FORM (Cont'd)
INFORMATION, FACILITIES OR TECHNICAL ASSISTANCE REQUIRED

Signature
(Name/Title/Law Enforcement Agency/Phone Number)

Appendix C
Request for Subscriber Information from an Active Surveillance
Date: _______________________
Law Enforcement Agency:
___________________________________________________________
Address:
_________________________________________________________________________
_________________________________________________________________________
Contact Name:
_____________________________________________________________________
Contact Number: ______________________________Fax Number:
__________________________
Target Number: _______________________________Court Order Number:
___________________
Nextel Target:
FORMCHECKBOX Yes
FORMCHECKBOX No
A copy of the court order must be provided if the Target Number is not a Nextel
Communications number only.
Please provide Subscriber Information related to an ongoing investigation on the
above referenced target number for the following number:
______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

______________________________

Please fax request to Subpoena Compliance @

(703) 433-8842.

Appendix D
Electronic Surveillance Request Form
Agency Name: _____________________________________
Agency Contact: ____________________________________
Contact Phone #: __________________________

Fax #: _______________________

Type of Request: (check one)
FORMCHECKBOX Activate
FORMCHECKBOX Deactivate
Type of Surveillance: (check all that apply)
FORMCHECKBOX Interconnect Pen Register/Trap and Trace
FORMCHECKBOX Interconnect Title III
FORMCHECKBOX Dispatch Pen Register
FORMCHECKBOX Dispatch Title III
Please provide dial up number: ____________________________
circle one POTS line
ISDN line
Nextel Target Information ( ** indicates a required field)
**

Target Number: ______________________________

IMEI / IMSI: ________________________________
**

Activation Date: ______________________________

**

Expiration Date: ______________________________

Billing Information
_______________________________________________
_______________________________________________
_______________________________________________

Appendix E
Nextel Communications Standard Fee
Effective Date:

August 2, 2002

Interconnect Pen Register or Title III Wiretap:

$1,500.

Monthly Maintenance Fee Interconnect:

$250.

Digital Dispatch Pen Register or Title III Wiretap:

$1,500.

Monthly Maintenance Fee Digital Dispatch:

$250.

Real Time Location/Ping:

$150. Per request

Fraudbuster Report:
Incoming & Outgoing Calls

$50.

Fraudbuster Cell Site Report:

$125. Per number

Calls to Destination Report

$125. Per number

Reset Voicemail Box:

$150. Per number

Handset-to-Handset Text Messages:

$150. Per message

Call Dump:

$125. Per number

Per number