Ri Prison Phone Policies and Instructions 3-18-07

• Topics: Telephones

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Attachment A
Page2of2

RHODE ISLAND DEPARlMENT OF CORRECTIONS
ADULT CORRECTIONAL INSTITUTIONS
INMATE TELEPHONE SYSTEM

INSTRUCTIONS
A.

II.

To place a call:
1.

lift receiver

listen for dial tone

enter (dial) your personal identification number (PIN)

for Spanish, dial * and your personal identification number

dial 0, followed by the area code and telephone number you wish to call

IF YOUR CALLED PARTY USES THEIR 3-WAY CALLING, CALL WAITING, OR CALL FORWARDING
FEATURES, YOU WILL BE DISCONNECTED, AND DISCIPLINARYACTION MAY BE TAKEN.

IF YOU PRESS THE DIAL OR SWITCH DURING THE CALL, YOU WILL BE DISCONNECTED.

IV.

Calls are limited to the numbers on the Inmate Telephone System Number Request FOl'm.

V.
VI.

Telephone calls (excluding attorney calls) are resh'icted to twenty (20) minutes per call.
Changes to this list will be made as submitted.
A.

Emergency requests will be handled on a case-by-case basis.

Inmates who return to RIDOC, who have been issued PINs in the past, have five (5) working days to submit
requests to:
1)
2)

VII.

reactivate their PINs; and
submit additions to! deletions from their telephone lists.

All RIDOC inmates may place calls to:
RIDGC Spec. Invest. Unit (SIU)
RIDGe Inspectors' Office
On-grounds RlSP
Bail Bondsmen
Any law enforcement agency

462-2282
462-2551
462-2650

Calls that will not be recorded:
RIDGCSIU
RIDGC Inspectors' Office
Law Enforcement Agencies
Rl Public Defender:
District & Family Cts.
Superior Ct.
Violations
Kent County Sup., Dist., Faro.
Wash. County Sup., Dist., Faro.
Newport County Sup., Dist. Faro.
Attorney calls

458-3050
222-3492
222-1313
822-2195
782-4180
841-8320

l4.Ul':jUUC

Attachment B
Page 1 of2
RHODE IsLAND DEPARTMENT OF CORRECTIONS

Inmate Telephone System Number Request Form
RECOMMITMENTS (2nd or Subsequent)

nrcs FORM MUST CONTAIN COMPLETE INFORMATION, BE LEGIBLE, AND MUST BE COMPLETED IN BLUE OR BLACK BALL POINT PEN.
Inmate's Name:

--,-

RIDOCInmate LD. No.:

(pRINTED)
DateofBirth~

Facility

Inmate PIN No.

Cell/Room Assignment

_
_

Your acceptance of a PIN and use of inmate telephones shall be deemed as consent to the conditions and restrictions placed upon inmate telephone calls,
includIng call monitoring, recordIng, and documentation of number(s) called.

Date

Inmate Signature

ALL INMATE TELEPHONE CONVERSATIONS, EXCEPT mOSE BETWEEN INMATES AND ATTORNEYS, INMATES AND RIDOC sm STAFF, INMATES AND
RIDOC OFFICE OF INSPECTION STAFF, INMATES AND RHODE ISLAND STATE POLICE ARE SUBJECT TO MONITORING AND/OR RECORDING.
Add (A)
Delete (0)

Relationship

Name of Called Party

Area
Code

Telephone
Number

1.
2.
3.
4.

)

5.
6.

7.
8.

9.
10.
TIlE FOLLOWING (APPROVED) ATTORNEYjIAWYER NUMBERS WILL NOT BE RECORDED. ATTORNEY NUMBERS MUST BE BUSINESS (OFFICE)
NUMBERS AND MUST BE INCLUDED IN TIlE SUPREME COURT ACS ATTORNEY REGISTRATION.

Add (A)
Delete (0)

Name

Area
Code

Telephone
Number

1.
2.
3.

4.
5.

Facility

Reviewed by RIDOC Staff Member (printed name and signature)

)

FORWARD ENTIRE FORM TO THE SYSTEM ADMINISTRATOR. S/HE WILL RETURN ONE COPY TO YOu.

Date

~4.U~-::lUUC

Attachment B
Page2of2

RHODE ISLAND DEPAR1MENT OF CORRECTIONS
ADULT CORRECTIONAL INSTITUTIONS
INMATE TELEPHONE SYSTEM

INSTRUCTIONS
A.

II.

To place a call:
1.

lift receiver

listen for dial tone

enter (dial) your personal identification number (PIN)

for Spanish, dial * and your personal identification number

dial 0, followed by the area code and telephone number you wish to call

IF YOUR CALLED PARTY USES THEIR 3-WAY CALLING, CALL WAITING, OR CALL FORWARDING
FEATURES, YOU WILL BE DISCONNECTED, AND DISCIPLINARY ACTION MAY BE TAKEN.

IF YOU PRESS THE DIAL OR SWITCH DURING THE CALL, YOU WILL BE DISCONNECTED.

IV.

Calls are limited to the numbers on the Inmate Telephone System Number Request Form.

V.
VI.

Telephone calls (excluding attorney calls) are restricted to twenty (20) minutes per call.
Changes to this list will be made as submitted.
A.

Emergency requests will be handled on a case-by-case basis.

Inmates who return to RIDOC, who have been issued PINs in the past, have five (5) working days to submit
requests to:
1)
2)

VII.

reactivate their PINs; and
submit additions tol deletions from their telephone lists.

All RIDOC inmates may place calls to:
RIDOC Spec. Invest. Unit (SIU)
RIDOC Inspectors' Office
On-grounds RlSP
Bail Bondsmen
Any law enforcement agency

462-2282
462-2551
462-2650

Calls that will not be recorded:
RIDOCSIU
RIDOC Inspectors' Office
Law Enforcement Agencies
Rl Public Defender:
District & Family Cts.
Superior Ct.
Violations
Kent County Sup., Dist., Fam.
Wash. County Sup., Dist., Fam.
Newport County Sup., Dist. Fam.
Attorneys

458-3050
222-3492
222-1313
822-2195
782-4180
841-8320

24.02-3 DOC
Attachment C
Page I of I
RHODE ISLAND DEPARTMENT OF CORRECTIONS
Inmate Telephone System Trouble Report Form

ATTENTION:

THIS FORM MUST BE COMPLETELY FILLED OUT, OR YOUR CONCERN MAY NOT BE PROPERLY ADDRESSED.
_

RIDOC Inmate LD. No.:

Inmate PIN No.:

_
_

Inmate Name:
-'-

Date ofBirth:.
Facility:

Cell/Room Assignment

Inmate Signature:

Date:

Telephone Number Called:
Date Called:

Note: Any of the following may result in your call's being disconnected:
•

Other party accepts a call waiting tone

•

Other party trying to mal<e a three-way call

•

Playing with the buttons, switch hook or receiver during your call

•

Answering machines

•

All 800,888, and 900 numbers
Any number that does not allow collect calls

•

All "0", 411, 911 numbers

~xplanation of Trouble: (Be specific and include details)

Resolution ofTrouble/Concem:

WardenlDeputy Warden

System Administrator

SECURITY & CONTROL\24.02-2 DOC\AT C

_
_

•

Time Called:.

24.02-3 DOC
Attachment D
Page 1 of 1
RHODE ISLAND DEPARTMENT OF CORRECTIONS

INMATE TELEPHONE SYSTEM
CHANGE FORM
(FORM MUST BE PRINTED AND LEGIBLE)

THIS FORM MUST CONTAIN COMPLETE INFORMATION, BE LEGIBLE, AND MUST BE COMPLETED IN BLUE OR
BLACK BALLPOINT PEN. FORMS WHICH DO NOT MEET THESE REQUIREMENTS WILL BE RETURNED WITHOUT
ACTION.

Inmate's Name:
- - - - - - - - - - - - - - - - - - - ID
Date of Birth:
_ PIN
Facility:

Cell Assignment

Inmate's Signature / __._.

ALL INMATE TELEPHONE CONVERSATIONS, EXCEPT THOSE BETWEEN INMATES AND ATTORNEYS, INMATES AND RIDOC SIU STAFF,
INMATES AND RIDOC OFFICE OF INSPECTION STAFF, INMATES AND RHODE ISLAND STATE POUCE ARE SUBJECT TO MONITORING AND/OR
RECORDING.

Circle
1. Add Delete
2. Add Delete
3. Add Delete
4. Add Delete
5. Add Delete
6. Add Delete
7. Add Delete
8. Add Delete
9. Add Delete
10. Add Delete

Name of Called Party

Relationship

Area Code

Telephone Number

THE FOLLOWING (APPROVED) ATTORNEYNUMBERS WILL NOT BE RECORDED. ATTORNEY
NUMBERS MUST BE BUSINESS (OFFICE) NUMBERS AND MUST BE INCLUDED IN THE SUPREME
COURT ACS ATTORNEY REGISTRATION

1.
2.
3.
4.
5.

Circle
Add Delete
Add Delete
Add Delete
Add Delete
Add Delete

Name

Area Code

Reviewed
Approved by:

Telephone Number

Date:

Warden / Deputy Warden

Emergency Change (Requires Warden's Signature)

YELLOW COPY -- TO INMATE

Quarterly Change

RHODE ISLAND DEPARTMENT OF CORRECTIONS
POLICY AND PROCEDURE
I

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POLICY NUMBER: EFFECTIVE DATE:
24.02-3 DOC
03/17/2008
SUPERCEDES:
24.02-2 DOC

1972

PAGE10F7

DIRECTOR:

~-r. ~.Lt-u.

SECTION:
SECURITY AND CONTROL

SUBJECT:
INMATE TELEPHONE
PRIVILEGESjMONITORING
AUTHORITY: Rhode Island General Laws (RIGL) § 42-56-1022), Powers of the
director; Title III of the Omnibus Crime Control and Safe Streets Act, 18 U.S.C.A. §
2510 et seq (prison monitoring and recording of inmate telephone calls); RIGL § 12-5.1,
Interception of Wire and Oral Communications; RIGL § 11-35-21, Unauthorized
interception, disclosure or use of wire or oral communication
REFERENCES: ACA Standards 4-4271, -4272, and -4497 (telephone privileges); 3ALDF-3D-21, -22, -23, and 3-ALDF-5D-09 (tel. privlaccess -- gen. pop., admin. seg.,
,prot. Cust., disc. detention); RIDOC policy #11.01-4 DOC, Code of Inmate Discipline;
RIGL §42-56-38.1, Prisoner Telephone Use
INMATEjPUBLIC ACCESS?
X YES
AVAILABLE IN SPANISH?
X NO
!

PURPOSE:
To specify the Rhode Island Department of Corrections' (RIDOC's) policy and procedures
regarding the monitoring and recording of Adult Correctional Institutions (ACI) inmates'
telephone conversations.

II.

POLICY:
A.

Inmate access to/use of telephones is a privilege.

Inmates are encouraged to remain in close contact with family and friends.

RIDOC affords inmates reasonable access to telephones, consistent with their
status, housing unit regulations, and the guidelines contained in this policy.

Public Notice: 01/13/08

II I: (; E ~ VED

Public Hearing: 02/14/0

FEB 19 2008

RI SECRETARY OF STATE
ADMINISTRATIVE RECORDS

24.02-3 DOC
Inmate Telephone PrivilegesfMonitoring

03/18/07
Page2of7

All Wardens ensure inmates have reasonable access to telephones within
their respective facilities.
NOTE: Wardens of awaiting trial facilities ensure telephones are available
in the committing areas which do not require the use of personal
identification numbers (PINs) for bail purposes only.

Inmate calls are limited [See III.B6] to:
a.

Up to ten (10) social numbers;

Up to five (5) attorney numbers.

Only attorneys whose names and business telephone numbers in the
State of Rhode Island and Providence Plantations, Supreme Court
ACS Attorney Registration will be recognized for this privilege,
unless authorization is given by the Warden or designee. An example
of such authorization is: The Systems Administrator provided by the
vendor of the monitoring system verifies an out-of-state attorney's
status and telephone number. The Warden or designee authorizes the
call.
NOTE: Inmates are allowed to make calls to people not on their lists, under
the supervision of a Counselor or Discharge Planner, in order to seek
employment, housing, social services, etc. Such calls are recorded, to
include date and purpose, in a phone log by staff.
3.

In addition to the five (5) attorneys mentioned above, all RIDOC inmates
may place calls to:
a.

RIDOC Special Investigations Unit (SIU)
462-2282

RIDOC Inspectors' Office
462-2551

On-grounds Rhode Island State Police (RISP)
462-2650

Licensed Bail Bondsmen (telephone numbers to be entered by system
administrator)

24.02-3 DOC
Inmate Telephone PrivilegesjMonitoring

Any law enforcement agency

Calls that will not be recorded:

03/18/07
Page 3 of 7

RIDOCSIU
RIDOC Inspectors' Office
Law Enforcement Agencies
Rhode Island Public Defender's Office
458-3050 (District and Family Courts)
222-3492 (Superior Court)
222-1313 (Violations)
822-2195 (Kent County Superior, District and Family)
782-4180 (Washington County Superior, District and Family)
841-8320 (Newport County Superior, District and Family)
Attorney calls
4.

Outgoing inmate telephone calls utilize either debit or collect call systems.
Exceptions (which are subject to monitoring by staff):

III.

Work Release Job Search calls;

Calls dialed by staff designated by Warden of facility.

All inmate telephone conversations, except those between inmates and the
individuals listed in 1I.C.3.f. are subject to monitoring and/ or recording.

Prior to the connections of all attempted calls, inmate callers and call recipients are
given advance notice that their telephone conversations will be recorded and are
subject to monitoring via an automated message. Call recipients must accept these
conditions before connections are completed.

PROCEDURES:

Notification
1.

Inmates. Wardens or designated Deputy Wardens ensure inmates receive
advance notice of monitoring and/ or recording of their telephone
conversations via:

24.02-3 DOC
Inmate Telephone PrivilegesfMonitoring

03j18/07
Page 4 of 7

memorandum. (for inmates incarcerated at the time of initial
implementation)

Inmate Telephone System Number Request Form - statement that
calls are subject to monitoring and/ or recording

signs posted (or stenciled) in English and Spanish above or near
facility telephones designated for inmate use (sample at Attachment
1)

d.
2.

recorded message before call is accepted

Other means of inmate notification which Wardens may choose to utilize
include:
a.

facility bulletin board notices

facility inmate handbooks

orientation sessions

If applicable, call recipient hears a recorded message informing him/her the
collect call is from a RIDOe inmate and subject to monitoring and/ or
recording.

Recipient is given an opportunity to accept or refuse the call.

The message includes language that by accepting the call, the
recipient consents to the monitoring and/ or recording.

Inmate Telephone System Number Request Form - information required on said
form is as follows:
1.

inmate's personal identification number (PIN)

statement that call is subject to monitoring and/ or recording

date

inmate's printed name

inmate's signature (OR staff's signature indicating inmate's refusal to sign)

24.02-3 DOC
Inmate Telephone PrivilegesfMonitoring

03/18/07
Page 5 of7

list of telephone number(s) inmate wishes to call
a.

Up to ten (10) "social"

Up to five (5) attorneys

Changes to Inmate Telephone Number Lists
Inmates may request changes to their telephone lists:
1.

Social number changes - The System Administrator provided by the vendor
of the monitoring system is responsible for entering updated information as
submitted.

Attorney number changes - The System Administrator provided by the
vendor of the monitoring system is responsible for entering updated
information as it is submitted.

Change requests may also be considered (on a case-by-case basis) for the
following reasons:

family emergency;

call recipient's telephone number changes;

newly acquired telephone number for inmate's mother, father,
spouse, and/ or child(ren);

as determined by the RIDOe.

Revised Inmate Telephone System Number Request Forms serve as change
requests.

General Rules
1.

The Warden of each facility determines the hours of telephone availability
and ensures said hours are posted in all housing units.

Telephone calls (excluding attorney calls) are restricted to twenty (20)
minutes per call.

24.02-3 DOC
Inmate Telephone PrivilegesfMonitoring

Monitoring/Recording
1.

03/18/07
Page6of7

Monitoring/recording of inmate telephone conversations occurs for the
purposes of:
a.

preserving institutional order and security; and/ or

enhancing/conducting investigative operations.

SID staff are responsible for monitoring inmate telephone calls. All other
persons requesting access to the telephone monitoring area need written
authorization from the Director.
a.

Random - monitoring conversations as they occur (Le., "live") - SID
Investigators randomly monitor live inmate telephone conversations.

Targeted - monitoring specific inmates' conversations based on
information received by SID related to possible activity that may
jeopardize institutional or community security and safety.

No unauthorized personnel are allowed access to the telephone monitoring
room/ equipment.

SID staff record the names of all authorized personnel entering the
telephone monitoring room in a log book established solely for that purpose.

Information Sharing
1.

Law enforcement authorities who are not assigned to the Rhode Island
Department of Corrections are not allowed access to recordings without
judicially authorized and properly executed court orders, which are logged
and maintained by SID staff.

The Chief Investigator handles administrative requests on a case-by-case
basis.

Random or general access to monitored telephone conversations is
PROHIBITED.

SID staff copy conversations to be used as evidence to CD-R's, and provide
said copies to the agency involved.

24.02-3 DOC
Inmate Telephone PrivilegesfMonitoring

03/18/07

Page 7of7

Such duplicate CD-R's are marked as evidence and fully tracked and
receipted for as appropriate.

Master CD-R's are not normally removed from the library unless
subpoenaed.

SIU staff maintains a log of all CD-R's released to law enforcement
agencies.

The System Administrator may periodically monitor calls for maintenance
or quality control purposes. Such monitoring is done in the presence of an
SIUmember.

RICEIV!!)
FEB 19 2008

~ RI SECRETARY
ADM'N'STRATlV?:E~~~6s

24.02-3 DOC

Attachment 1
English Version
Pagelofl

RHODE ISLAND DEPARTMENT OF CORRECTIONS

Sample Notification Sign to be Posted
Near All Inmate Telephones

All inmate telephone calls, except those to pre-approved attorney numbers,
RIDOe SIll Staff, RIDOe Office of Inspection Staff, Rhode Island State Police
will be recorded and/ or monitored.

'
l
\

K~fiCNEIVED
FEB 19 2D08
RI SECRETARY 0
ADMINISTRATIVE :E~~gs