Prison Phone Justice

Cox Communications, Inc.
Lawful Intercept Worksheet
Please complete with all relevant information and fax with each court order to
404-269-1898
Surveillance Order: (Attach)
Date of Order
______________________________________________________
Date Served
______________________________________________________
Termination Date
______________________________________________________
Case/Docket#
______________________________________________________
New or Extension?
______________________________________________________
Deactivation?
______________________________________________________
Target Information:
Name(s)
Phone
IP Address
Email Address
Physical Address
MAC Address
Other

______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________

LEA Information:
Agent/Officer
Agency
Case Agent
Contact Info.
Technical Contact
Contact Info.
Agency
Billing Contact
Billing Address
Billing Ref. No.

______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________

Surveillance Type:

Phone

Pen/Trap
Wiretap/Title III
FISA
Pen/Trap
Cellular
Wiretap/Title III
FISA
Location
Non-Content
Broadband
Data to Capture:
E.g.
Email Header logs
DHCP/IP Records
Subscriber Info
Internet Traffic
___________________________________________________________________________
___________________________________________________________________________
Content
Content to Capture:
E.g.
Email content
___________________________________________________________________________
___________________________________________________________________________

LEA Technical Requests:
__________________________________________________________________________________________________
Note: If intercept is through Neustar, VPN setup may be required.
See attached Notice for contact, billing and service of process details.
Please fax a signed copy to: (404) 269-1898
After business hours, fax to Eastern Time Zone: (877) 866-4474

RECORDS CUSTODIAN INFORMATION FOR
COX COMMUNICATIONS

As of 9/1/2009

See also: http://www.cox.com/policy/leainformation/default.asp or call (404) 269-0100
Cox Privacy Notice: http://www.cox.com/policy/annualprivacynotice.asp

SubpoenaResponse@cox.com
Fax: (404) 269-1898
Service of Process - Cox Communications and its subsidiaries accept service of subpoenas, warrants and court orders, subject to payment of
costs, by email at SubpoenaResponse@cox.com or by fax at (404) 269-1898. We do not accept service at any of our local offices. Our
physical address is Records Custodian, Cox Communications, 1400 Lake Hearn Drive, Atlanta, GA 30319-1464. Physical service may be
made on the agent for service of process for Cox Communications, available from the Secretary of State wherever we do business or on
Corporation Service Company, 40 Technology Parkway South, Suite 400, Norcross, GA 30092.
Restrictions - Acceptance of service by facsimile or email is strictly conditioned upon payment of charges. Cox reserves the right to require
payment in advance, to withhold delivery until payment and to seek enforcement of charges, including cost of collection. Entities that fail to
pay charges must serve process upon the registered agent for Cox Communications within the appropriate state and requests for expedited
response will not be granted. You will be notified if hourly charges apply and can request an estimate.
Response Time - Requests are handled in the order received, subject to pending expedited requests. Responsive information is generally
provided within 10 business days. Expedited response for information other than call records, if available resources permit, will generally be
provided within 3 business days. Extensive toll and call record detail requests may require 30 days or more.
Questions – During business hours Eastern Time, all questions should be directed as follows:
•
Fax:
(404) 269-1898
•
Email: SubpoenaResponse@cox.com
•
Phone
(404) 269-0100 (Voice messages will be returned within 1 business day)
Status Requests - For security reasons, all questions must be submitted in writing along with a copy of the subpoena and response. To
prevent delays in response to your request and those of others, please do not ask for the status of a request prior to 10 business days for
subscriber information, 3 days for expedited requests and 30 days for call records. You may then fax a copy of your original subpoena with a
cover page asking for the status.
Records Retention - The following retention policies generally apply to frequently sought records:
IP Assignment Logs
Up to 6 months
Subscriber Information
3 years
Call Records
18 months (up to 36 in certain states)
LEA Preservation Requests
90 days (additional 90 days upon further request)
Requirement for Court Order or Warrant – Except as provided in 18 USC 2703, content of communications may not be provided without
court order or warrant.
Cost Reimbursement (18 U.S.C.§ 2706)
‰ $40.00
Per account for basic information *
‰ $80.00
Per account for expedited handling
‰ $40.00/Month
Telephone call detail records (other than toll)
‰ No Charge
Telephone toll record and Cox telephone subscriber records of 10 or less**
‰ $5.00/Account
In excess of 10 subscribers
‰ $0.25/Page
Photocopies and facsimiles exceeding 10 pages
‰ $25.00
Data on CD-ROM
‰ $25.00
Express delivery
‰ $75.00/Hr./Staff
Requests requiring greater than 0.5 hours ($40.00 minimum)
‰ $80.00 plus $150.00Hr./Staff For preservation or expedited handling, if available
‰ No Charge
Non-expedited child pornography or endangerment investigations and investigations of harassing
or abusive calls, if documented when requested and unless expedited response is sought
‰ Pen Register/Trap and Trace $2500 for 60 days - $2000 for each additional 60 days
‰ Wiretap
$3500 for 30 days - $2500 for each additional 30 days
*Requests based on IP addresses must include date, time and time zone information in order to receive a response.
** Telephone subscriber requests from law enforcement in excess of 10 accounts or otherwise voluminous are subject to charge under 18
USC 2706. Inaccurate requests concerning non-Cox subscribers require a fee of $25 per non-Cox request. Law enforcement can determine
providers at http://www.npac.com. Telephone account information in civil matters is charged at $40 per account.
Payment Methods: Include invoice reference number with payment.
American Express, Visa and MasterCard accepted.
Check:

Make payable to Cox Communications, Inc. (Tax ID # 58-2112281) (Dun’s # 789111374-1234)
Subpoena Compliance Payments
Cox Communications
1400 Lake Hearn Drive
Atlanta, GA 30319-1464

EFT:
Contact us for instructions
Contact Information - (Please do not direct status requests or questions concerning subpoenas to these individuals.)
Saquonna Riley
saquonna.riley@cox.com
Randy Cadenhead, Esq.
randy.cadenhead@cox.com
Bob Brand (National Security/Classified – 24/7) Phone: (678) 645-0670
After Business Hours - Emergency Only (Eastern Time) 1 (877) 866-4474

Phone: (404) 269-6841
Phone: (404) 269-6761
Fax (678) 645-1679