Florida Utilities Commission v Evercom Fl Def Response to Data Request Jail Phone Overcharge 4-6-07.pdf
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MOYLE, FLANIGAN, KATZ, BRETON, WHITE & KRASKER, P.A. ATTORNEYS AT LAW i &;p? -6 !-\ Telephone: (850) 681-3828 Facsimile: (850) 681-8788 .i j i 1 p;; . *+, The Perkins House 118 North Gadsden Street Tallahassee, Florida 32301 7: I i ( J . 1 i,';idbrl'dt. CLERK Wellington Office (561) 227-1560 West Palm Beach Office (561) 659-7500 Vicki Gordon Kaufman E-mail: vkaufman@moylelaw.com April 6, 2007 VIA HAND DELIVERY Blanca S. Bayo, Director Commission Clerk and Administrative Services Florida Public Service Commission 2540 Shumard Oak Boulevard Tallahassee, FL 32399 Re : This claim of confidentiality was filed b or on behalf of a "telco" for Confidential D Y The document is in locked storage pending advice on handling. To access the material, your name must be on the CASR. If undocketed, lour division director must provide written permission before you can access it. 7 ;N' .s ~ ~ ~ ~ 1 Docket No. 0606 14-TC - T-NETIX Telecommunications Systems, Inc.'s Amended Response to Staff Data Request Dear Ms. Bayo: Attached is T-NETIX Telecommunications Systems, Inc. 's Amended Response to Staffs February 6, 2007 Data Request, as limited by the objections and conditions set forth in the response. This amended response is identical to the original response with the exception of the Bates numbers. Bates numbers 00256-00268 were stamped on the confidential documents attached to the original response. Bates numbers 00256-00261 of that filing were inadvertently duplicated from Evercom's (T-Netix's) Supplemental Response to Staffs Subpoena, Request #4 filed in this matter on December 13, 2006. The Bates numbers on the enclosed confidential documents are 00262-00274; these confidential documents should be L e p l a c e d for the confidential documents provided with the original response of December 13, 2006. -~ -.-.-- The enclosed amended response constitutes proprietary confidential business information of T-NETIX within the meaning of Section 364.183( l), Florida Statutes, and rule 25-22.06(5), Florida Administrative Code. This amended response contains sensitive business information I-----relating to competitive interests, and the public disclosure of this information would impair the , -~ competitive business of T-NETIX. Thus, this infomation should be held exempt from the public disclosure requirements of section 119.07, Florida Statutes. "lI.zN_l ~ 5 ". . * - ,-, ' + 4 j I. d n.m-_L.r - i - r r'l , r L<; L. 1'" -1 -.I.-l* P., .. ~ .*U \*a.11_ One copy is enclosed which highlights the information for which T-NETIX claims confidentiality. Two redacted copies of the confidential information are also enclosed. , ~ , * Ms. Bay0 April 6, 2007 Page 2 of 2 Thank you for your assistance. Please contact me if you have any questions. Sincerely, /'- JCMJ/p g Enclosure cc: Lee Eng Tan Adam Teitzman Floyd Self Tracy Hatch Curtis Hopfinger ___---- BEFORE THE FLORIDA PUBLIC SERVICE COMMISSION In re: Compliance investigation of TCG Public Communications, Inc. for apparent violation of Section 364.183(1), F.S., Access to Company Records, and determination of amount and Appropriate method for refunding overcharges For collect calls made from inmate pay telephones Docket No. 0606 14-TC Filed: April 6, 2007 T-NETIX TELECOMMUNICATION SYSTEMS, INC.'S AMENDED RESPONSE TO STAFF'S INFORMAL DATA REQUEST T-NETIX Telecommunication Systems, Inc. (T-Netix),' hereby provides its amended responses to the Commission Staffs informal data request which, by agreement, was sent to counsel for T-NETIX on February 6,2007. General Obiections to Requests and Limitations on Responses T-NETIX is not a party to this docket. The regulated company that is the subject of this investigation is TCG Public Communications, Inc. (TCG). Neither T-NETIX's filing of this response nor its provision of any documents or responses should be construed as an intervention or appearance either as a party or interested person in connection with this proceeding, or as T-NETIX's agreement or consent to respond further in connection with this matter. T-NETIX provides this response so as to cooperate with the Commission Staff in this docket. Staff has not delineated any time frame goveming the information it seeks. An unspecified time frame for the information sought is unreasonable. Therefore, T-NETIX has provided information for the last three (3) years, with the exception of Request No. 3, where calling data is provided for the last six (6) years. In addition, T-NETIX is a ' While Staffs request for information is addressed to Evercom Systems, Inc., Evercom Systems, Inc. does not provide service in the Dade County facilities at issue in this docket. T-NETIX Telecommunications Systems, Inc. is the entity that provides service. Therefore, the requests have been answered on that basis. : ; < + 1 +{J yi?;t: - c f$Y'C :\.:y ! ; 1 112978 APR-6G FPSC-COMMISSION C! FRK corporation with employees located in many different locations in Florida and in other states. T-NETIX has made its best efforts to diligently search its files for the requested information (as limited by the objections and limitations set out herein). To the extent the Staff informal requests purport to require more, such requests would impose an undue burden and expense on T-NETIX. Requests and Responses Request No. 1: For each of the Miami-Dade facilities, please identify if ThreeWay Detection software was installed. A. Provide the date that the software was installed at each facility. B. Provide the date that the software was activated at each facility. Response is confidential and has been redacted. Response: Request No. 2: Please identify the technicians responsible for maintaining and monitoring the Three-way Detection software at each facility. A. For each facility, provide the period for each technician that has been or presently assigned to monitor and maintain the Three-way Detection software. B. For each facility, provide the period for each supervisor that has been or presently assigned to monitor and maintain the Three-way Detection software. Response: Response is confidential and has been redacted. Request No. 3: For each facility, where the Three-way Detection software was installed, provide the following: A. The number of calls made from the inmate payphone system since the Three-way detection software installation. (By month) B. The number of calls interrupted due to Three-way call attempts detected by the system since the date of the software installation. (By month) C. The number of calls interrupted due to DTMF detection by the system since the date of the Three-way Detection software installation. (By month) 2 Response: Response is confidential and has been redacted. Request No. 4: What are the criteria for setting the sensitivity level on the Three-way Detection software? Response: Response is confidential and has been redacted. Request No. 5: Please explain how the software differentiates between a Three-way attempt and DTMF attempt? Response: Response is confidential and has been redacted. Request No. 6: Who is the primary person to have the ability to modify settings on the Three-way Detection software? Response: Response is confidential and has been redacted. Request No. 7: What is the self adjustment component to the Three-way detection software? Please answer the following: A. How often is the software set to self adjust? B. Are records kept of each self adjustment? C. Is there a max percentage set for the sensitivity level? Response: Response is confidential and has been redacted. Request No. 8: For each facility, please provide the names of the personnel responsible forproviding reports on the status and performance of the sensitivity levels during the time the software has been activated. Response: Response is confidential and has been redacted. Request No. 9:Are there records used to record the sensitivity settings for each facility? Response: Response is confidential and has been redacted. Request No. 10: Response: If the response to Interrogatory No. 9 is affirmative, please provide copies of the log books that were used to record the sensitivity settings at each facility. Response is confidential and has been redacted. 3 , Request No. 11: Please identify all other facilities where your company has installed the Three-way Detection software within the state of Florida. Response: Response is confidential and has been redacted. Request No. 12: If other facilities within the state of Florida are identified, then please provide answers to questions 1 through 10 above. Response: Response is confidential and has been redacted. Request No. 13: Is there a refund policy in place for customers when it has been determined that a call was incorrectly dropped by the Three-way detection software? If so, what does the customer need to provide to be eligible? Response: Response is confidential and has been redacted. Request No. 14: In June 2006, Evercom provided to the Commission a report detailing that the number of calls repeated within 10 minutes of drop was over 5 19,000 for the Miami- Dade Pretrial detention center. However, the number reported to the Commission in December of 2006, for all Miami-Dade facilities was significantly lower. Please explain the discrepancy. Response: Response is confidential and has been redacted. 118 North Gadsden Street Tallahassee, Florida 32301 Telephone: (850) 681-3828 Fax: (850) 681-8788 j i n o v l e i ~ ~ ~ I n.coni1 ~ 1 ~ ~ ~ ~y Attorneys for T-NETIX Telecommunications Systems, Inc. 4 ' I ! - I- CERTIFICATE OF SERVICE I HEREBY CERTIFY that a true and correct copy of the foregoing Amended Response to Staffs Informal Data Request was furnished by (*) hand delivery and U.S. Mail this 6thday of April, 2007, to: (*)Adam Teitzman (*)Lee Eng Tan Staff Counsel Florida Public Service Commission Division of Legal Services 2540 Shumard Oak Boulevard Tallahassee, FL 32399-0850 at eitznia@!p sc .state. fl .us 1taii~psc.state.fl.us Floyd R. Self Messer Law Firm Post Office Box 15579 Tallahassee, FL 323 17 fsel f@lawfla.coin Tracy Hatch AT&T Communications of the Southern States, Inc. 3 15 South Calhoun Street Suite 750 Tallahassee, FL 32301 thatch(2att.com 5 State of Florida CAPITAL CIRCLE OFFICE CENTER 2540 SHUMARD BOULEVARD 0 OAK TALLAHASSEE, FLORIDA 32399-0850 -M-E-M-0-R-A-N-D-U-MDATE: TO: FROM: 1c c3 -0-7 (7 MouL h J ,Division of the Commission Clerk & Administratervices RE: Acknowledgment of Receipt of Confidential Filing 0 2 9 3 q - 03 This will acknowledge receipt of a CONFIDENTIAL DOCUMENT filed in Docket 06 0 6 7 14T L or (if # h & d e ~ z l n s r ;Q w j- ? & NO. filed on behalf of filed in an undocketed matter) conceming & L /-ec;& & 9 and . The document will be maintained in locked storage. Any questions regarding this matter should be directed to Marguerite Lockard at (850) 413-6770. I:\Confid\ackconf.doc PSC/CCA019-C(Rev 12/06)