Prison Phone Justice

COMMISSIONERS:
LISAPOLAK
EDGAR,
CHAIRMAN
MATTHEW M. CARTER 1
1
KATRINA MCMURFUAN
J.

GENERAL
COUNSEL
MICHAEL COOKE
G.
(850) 413-6248

February 6,2007
Evercom Systems
c/o Vicki Gordon K a u h a n
The Perkins House
118 N. Gadsden Street
Tallahassee, FL 32301
Re: Staff data request for Docket 060614-TC
Dear Ms. Kauhan:
As we discussed on the phone, staff has additional questions for Evercom Systems, Inc.
regarding information provided on Docket 060614-TC - Compliance investigation of TCG Public
Communications, Inc. for apparent violation of Section 364.183(1), F.S., Access to Company
Records, and determination of amount and appropriate method for refinding overcharges for collect
calls made fiom inmate pay telephones. Staff appreciates your cooperation and your understanding in
providing the Commission information.
At this time, staff requests that you review the following questions and provide us with a
written reply as soon as possible but no later than Wednesday, March 7,2007. In your reply, please
include the following:

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1.
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A.

Provide the date that the software was installed at each facility.

B.

Provide the date that the software was activated at each facility.

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For each of the Miami-Dade facilities, please identify if Three-way Detection software was
installed.

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2.

Please identify the techcians responsible for maintaining and monitoring the Three-way
.Detection software at each facility.
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A.
For each facility, provide the period for each technician that has been or presently
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assigned to monitor and maintain the Three-way Detection software.
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For each facility, provide the period for each supervisor that has been or presently
assigned to monitor and maintain the Three-way Detection software.

CAPITAL CIRCLE OFFICE CENTER 2540 SHUMARD OAK BOULEVARD
TALLAHASSEE,32399-0850
FL
An Affirmative Action / Equal Opportunity Employer
PSC Website: http://www.floridapsccom
Internet E-mail: contact@psc.statefl.us

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Evercom Systems
Page 2
February 6,2007
3.

For each facility, where the Three-way Detection software was installed, provide the
following:
The number of calls made from the inmate payphone system since the Three-way
A.
detection software installation. (By month)
B.

The number of calls interrupted due to Three-way call attempts detected by the
system since the date of the software installation. (By month)

C.

The number of calls interrupted due to DTMF detection by the system since the
date of the Three-way Detection software installation. (By month)

4.

What are the criteria for setting the sensitivity level on the Three-way Detection software?

5.

Please explain how the software differentiates between a Three-way attempt and DTMF
attempt?

6.

Who is the primary person to have the ability to modi& settings on the Three-way Detection
software?

7.

What is the self adjustment component to the Three-way detection software? Please answer
the following:
A. How often is the software set to self adjust?

B. Are records kept of each self adjustment?
C. Is there a max percentage set for the sensitivity level?
8.

For each facility, please provide the names of the personnel responsible for providing reports
on the status and performance of the sensitivity levels during the time the software has been
activated.

9.

Are there records used to record the sensitivity settings for each facility?

10.

If the response to Interrogatory No. 9 is affumative, please provide copies of the log books that
were used to record the sensitivity settings at each facility.

11.

Please identify all other facilities where your company has installed the Three-way
Detection software w i t h the state of Florida.

12.

If other facilities within the state of Florida are identified, then please provide answers to
questions 1 through 10 above.

Evercom Systems
Page 3
February 6,2007
13.

Is there a r e h d policy in place for customers when it has been determined that a call was
incorrectly dropped by the Three-way detection software? If so, what does the customer need
to provide to be eligible?

14.

In June 2006, Evercom provided to the Commission a report detaihg that the number of calls
repeated w t i 10 minutes of drop was over 519,000 for the Miami- Dade Pretrial detention
ihn
center. However, the number reported to the Commission in December of 2006, for all
Miami-Dade facilities was significantly lower. Please explain the discrepancy.

Again, please submit your reply no later than March 7,2007. If you have any questions, you
may contact me at (850) 413-6185.

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Office of General Counsel
Voice: 850-413-6185
F a : 850-413-6186
Email: ltan&sc.state.fl.us