Prison Phone Justice

Department of Administration
Purchasing Division
2019 Washington Street East
Post Office Box 50130
Charleston, WV 25305-0130

CORRECT PURCHASE ORDER NUMBER

MUST APPEAR ON ALL PACKAGES,
INVOICES, AND SHIPPING PAPERS.
QUESTIONS CONCERNING T'rliS PURCHASE ORDER SHOULD BE DIRECTED
TO THE BUYEA AS NOTED BELOW.

REGIONAL JAIL AND CORRECTIONAL
FACILITY AUTHORITY
307 JEFFERSON STREET
P_O. BOX 50285
CHARLESTON, WV
25305-028

rCHA~9
SEE REVERSE SIDE FOil
TERMS AND CONDITIONS

*C1715203306
732-695-9614
ATT CORP TCG
340 DANIELE DRIVE

REG'L JAIL & CORR'l AUTH'Y
VARIOUS lOCALES AS INDICATED
BY ORDER

07712

OCEAN NJ

OPEN-END C
TO PROVIDE INMATE CAllING SYSTEM
REGIONAL J IL AND CORRECTIONAL F
THROUGHOUT THE ST TE OF WEST
45% COMMI
ION ON TRUE GROSS REVE
TO THE REG ONAL J IL AUTHORITY PE

SHALL BE RE
THE ATTACHED.

D

CALL RATES SHALL E IN ACCORDANCE WITH THE VENDOR'S
RESPONSE
THE R QUEST FOR QUOTA ION.
IAN
PLEASE SEE ATT CHED
000
01/14/2003
INMATE CAL ING
EXHIBIT 3
LIFE OF
FEBRUARY 1

YEAR OR
NECESSARY

985-77
& SERVICES

c:v<lT'cM

TRACT:
THIS CONTRACT BECOMES EFFECTIVE ON
2002
PERIOD OF ONE (1
EXTENDS FOR
IL SU
"REASONABLE TI
THEREAFTER AS S
o OBTA N A NEW CONTRA
OR RENEW THE

c-J/[ !Jjo¥

\PPROVAL AS TO FORM IS REQUIRED BY ATIORNEY GENERAL, CHECK HEREJ5

.•..

"
/,.,.. .,.'._,.,§

.' ;1 _~

APPROVED 'AS TO FORM BY
ASSISTANT ATTORNEY GENERAL

-

OPEN END
304-558-2596

PURCHASING
}"')

AUTHORIZED SiGNATURE

::itale or west Virginia
Department of Administration
Purchasing Division
2019 Washington Street East
Post Office Box 50130
Charleston, WV 25305-0130
N

v
o

CORRECT PURCHASE ORDER NUMBER
MUST APPEAR ON ALL PACKAGES,
INVOICES, AND SHIPPING PAPERS.
QUESTIONS CONCERNING THIS PURCHASE ORDER SHOULD BE DIRECTED
TO THE BUYER AS NOTED BELOW..

REGIONAL JAIL AND CORRECTIONAL
FACILITY AUTHORITY
307 JEFFERSON STREET
P.O. BOX 50285
CHARLESTON, WV

SEE REVERSE SIDE FOR
TERMS AND CONDITIONS

25305-028~

*C1715203306
732-695-9614
ATT CORP TCG
340 DANIELE DRIVE
OCEAN NJ

REG'L JAIL & CORR'L AUTH'Y
VARIOUS LOCALES AS INDICATED
BY ORDER

07712

TIME" THE
REASON UPO
WRITTEN NO

THE "REASONAB
(12) MONTHS.
Y TERMINATE TH
THE DIRECTOR

ING THIS "REASO
CONTRACT FOR
PURCHASING 30 DA

UNLESS SPE
IN THIS CO
PRICING SE
CONTRACT.

LATED ELSEWHERE
CUMENT, THE TcdM~, CONDITIONS AN
ARE FIRM FOR
LIFE OF THE

RENEWAL:
WRITTEN
SUBMITTED
DAYS PRIOR
BE IN ACCO
ORIGINAL C
( I ) YEAR

UPON THE MUT
IT AND VENDOR,
RECTOR OF PU~~nA3ING THIRTY (30)
EXPIRATION DATE
SUCH RENEWAL SH
ITH THE TERMS
CONDITIONS OF T
AND SHALL BE LI ITED TO TWO (2) 0

CANCELLAT
RIGHT TO
NOTICE TO

IRECTOR OF
IRO:HASING RESERVES
IS CONTRACT I
lATELY UPON WRI
ITIES AND/OR SERV CES
R IF THE COM
INFERIOR QUALI
OR DO NOT CONFO M
ONS OF THE BID
CONTRACT HEREI

PPROVAL AS TO FORM IS REQUIRED BY ATTORNEY GENERAL, CHECK HERE 0

CHARLYN MILLER
APPROVED AS TO FORM BY
qSSISTANT ATTORNEY GENERAL

304-558-2596

8Y~~~~~~~~~~~==~~~==
PURCHASING DIVISION AUTHORIZED SIGNA TURE

ATTACHME~iT

REQUEST FOR QUOTA TlOJVS
JNJlL4TE TELEPHOJ'vE SYSTEiJ,fS

The West Virginia Regional Jail and Correctional Facility Authority (RJA) and
the West Virginia Division of Corrections (DOC) are releasing this Request for
Quotations (RFQ) for new inmate calling systems and services at fifteen (15) Regional
Jail and Correctional facilities located around the State of West Virginia. The contract
resulting from thisprocuremenlshallalso include any facilities under RJA and DOC
control that open during the life of the contract.
The fifteen facilities included in this RFQ are the Central Regional Jail in
Flatwoods, WV; the Eastern Regional Jail in Martinsburg, WV; Potomac Highlands
Regional Jail in Augusta, WV; the Southern Regional Jail in Beckley, WV; the Northern
Regional Jail and Correctional Facility in Moundsville, WV; North Central Regional Jail
in Greenwood, WV; the South Central Regional Jail in Charleston, WV; Southwestern
Regional Jail in Holden, WV; the Denmar Correctional Center in Hillsboro, WV; the
Anthony Center in White Sulphur Springs, WV; the Pruntytown Facility in Grafton, WV;
the Huttonsville Correctional Center in Huttonsville, WV; and the Mount Olive
Correctional Complex in Mt. Olive, WV; Saint Mary's Correctional Center in Saint
Mary's, WV; and Ohio County Correctional Complex in Wheeling, VW. A list of the
facilities their locations and number of phones is included in this document.
Some of the facilities have 16-bed sections, v.hila others have dormitories.
These sections and dormitories shall have a 2 nd telephone installed by the successful
vendor. The exact number of sections and dormitories in each facility will be made
known to the vendors at the mandatory pre-bid vendors conference.
Each facility has a Communications room. All Local Exchange Company (LEC)
activity comes to the Communications room. Each facility has conduit and pull cable
running from the Communications room to each individual housing unit. Existing wiring
may be re-used at each facility if the successful vendor chooses to do so. However,
the condition of the wiring from the Communications room to the termination of the
inmate telephone station shall be the responsibility of the successful vendor, and all
such wiring shall be included in any warranty and post-warranty maintenance
agreements. The successful vendor shaH clearly mark the wiring and phone boxes with
the location of the phone. Wiring and phone boxes shall be marked in both the
housing unit and the Communications Room. The system at each facility shall have a
minimum of 50% future groV'Ah capability in the number of inmate telephone stations.

1/9

I

The successful vendor shall provide inmate telephone systems and services for
the above facilities, beginning upon expiration of the current contract. The contract
resulting from this procurement shall also apply to any facility wnich may be
constructed and operated by the RJA during the life of this contract. It is currently
anticipated that the Western Regional Jail will open during 2002, and the Tygart Valley
Regional Jail will open in 2008.

SYSTEM FEATURES

TAMPER RESISTANT PHONES -The inmate telephone stations shall be designed to .
guard against both inmate abuse and natural elements. The telephones shall be tough
and easy to keep clean and the handset assembly shall be sealed and secured to the
housing with an armored cord. The telephone shall have no parts that can be removed
without some special type of tool to prevent both damage to the phones and the
manufacture of possible weapons. Tools needed to remove any part of the telephone
shall be provided to the Jail Administrator or Warden at each facility. The mouthpiece
shall be able to keep out background noise. The telephone shall have the following
physical and design characteristics: chrome plated DTMF tone dial that is water, flame
and shock resistant; hearing aid compatible; steel housing to protect the electrical
components; scratch and mar resistant paint/finish; concise instructions on faceplate;
industry standard design; armored handset cord that is resistant to stretching and
breaking; tamper-proof housing; and reinforced by security studs to prevent easy
removaL Inmate phones must not be capable of receiving incoming calis.
LOW MAINTENANCE - The system shall have special surge protection and a longterm power supply to prevent power surges and outages which may erase the
operating software in the controllers.
BATTERY BACKUP - The system shall include a battery backup that shall keep the
system running for a minimum of 4 hours in the event of a blackout or power outage.
LINE POWERED PHONES - The system shall have phones that require no AC power
to be run to the inmate housing units. Phones that are line powered or ;'smart" phones
shall be installed.
CALL EQUIPMENT PROVIDED - The successful vendor shall provide jacks, hardware,
software, wiring, cut-off switches, cabinets, hOUSing/workstations for monitoring
equipment, and all other items necessary for proper installation, and any other cost to
install and maintain the inmate phone service free of charge to the RJA and DOC. The
successful vendor shall include a minimum of (5) spare handsets, receivers and
handset cords at each facility to serve as spare parts should the original equipment fail.

2/9

All cabling, cut-off switches and jacks shall become the property of the State of West
Virginia upon the expiration of any contract resulting from this procurement. The
system shall be equipped with one central office line per station, allowing for
simultaneous call capabilities from all inmate telephones. All equipment provided,
including the inmate telephone stations, must be new, in current production and
considered state-of-the-art at the time of installation.
MULTILINGUAL SERVICE - The system shall be capable of processing calls on a
selective, bilingual basis in English and Spanish. The inmate shall be able to select
the preferred language using no more than a two digit code.
TOO - All vendors shall provide the price of a Telecommunications Device for the Deaf
(TOO) that shall remain constant for the life of the contract. Facilities shall be able to
buy a TOO from the contract, on an as-needed basis, at that price at any time during
the life of the contract.
CONFERENCE CALLSfTRANSFERS - The system shall prevent inmates from
defrauding RJAlDOC's and the public's telephone systems. The system shall have the
capability to recognize an attempt by the called party to transfer the call or create a
conference call. The system shall automatically terminate the call or announce to each
added party that the call was originated by an inmate in a correctional facility.
PROGRAMMED CALL DURATION LIMITS - The system shall allow the facility to set
and/or change a limit on maximum call duration on site without the intervention of the
successful vendor. The system shall automatically terminate a call at the time limit set,
after giving the inmate a thirty second warning. The system shall aI/ow cal/ duration
limits to be set by facility, section or individual station.
CALL BLOCKING - The system shall prevent all incoming calls and allow the blocking
of specific out-going calls from the inmate phones. The system shall block calls to the
(Toll Free) 800,888,887,900,950,976, 10XXX, 911 and 411 exchanges, in addition
to specific telephone numbers of judges, witnesses, juiy members, facility personnel
and specific members of the general public. The individual facilities shall have the
capability to block and unblock any number, exchange or area code on site without
intervention of the successful vendor. The system shall also have the capability to
block specific PIN numbers for inmates on site without intervention of the successful
vendor. The successful vendor shall not block any number from being called without
permission of the DOC and RJA for any reason. Only the facilities or the person being
called may request that a number be blocked. The successful vendor may make a
request to the DOC or RJA to have a number blocked, but the vendor shall wait for
approval by the State prior to blocking any number.

3/9

SPECIFIC FREE LOCAL C,ALLS - The system shall be programmable to allow specific
free calls as determined by the facility, such as calls to the Public Defender's Office,
certain attorney's offices, bail bondsmen, etc.
POWER CONTROLS - The system shall provide on site programable capabilities to
turn on and shut off either all phones or individual phones in the system. The system
shall also have a minimum of 2 manual control switches for each individual phone that
override the automatic feature. One switch shall be located in each housing unit/Pod
for Officer access, while the second switch shall be located in a secured area for critical
public safety situations.
CALL BRANDING AND ACCEPTANCE - The system shall identify each call as coming
from an inmate and the name of the facility from which the inmate is calling. The called
party must then be able to accept or reject the call by dialing a number on their
telephone or by voice recognition. This feature shall be available for called parties with
rotary dial and pulse dial phones as well as touch-tone service. The branding, call
acceptance and call rejections shall have the capability of being multi-lingual. The
system shall have the capability of giving the inmate a detailed response of why a call
was rejected. Some examples shall be, but not limited to, the following: "There is a
block on this phone due to non-payment; "there is a block on this phone at the owners
request"; and, "there is a block on this phone at the request of the Institution". Service
must not change for unanswered or non-accepted calls.
PIN NUMBERS - The system shall allow for use of PIN numbers. The PIN numbers
shall consist of a minimum of 6 digits and a maximum of 10 digits, and the PIN number,
once assigned to an inmate shall "follow" that inmate as he goes to and from any of the
facilities included in this procurement The system shall call for the inmate to enter
his/her PIN number prior to dialing any outgoing calls. The system shall use the
Inmate's PIN number in determining what numbers can be called, what numbers shall
be blocked from receiving calls, and any other mandatory features of this RFQ. The
system shall allow for PIN numbers themselves to blocked from use. The successful
vendor shall be responsible for initial inputting of inmates' PIN numbers and for
entering the maximum of 30 numbers that the inmate may call using this PIN number.
The successful vendor shall be responsible for updating the PIN number database a
minimum of one time per month, based on information collected and provided by the
individual institutions. The successful vendor shall be responsible for providing in
writing the reason that any PIN number or phone number is blocked or restricted to the
appropriate facility. All vendors shall, as part of their bid response, explain in detail the
entire process of PIN administration. The successful vendor shall be able to provide
each facility with PIN information in hard copy and in a Window-based database
program on demand.

4/9

DETAILED CALL RECORDS - The proposed system must provide call detail reports for
all calling activity to the facilities covered under the contract which will include:
Report showing inmate telephone number, date, time, PIN # (if applicable),
number called, duration of call, and cost of each call.
Report showing "frequently called numbers" for all numbers called more than 5
times in a day.
Report showing "common numbers called" for all numbers called by more than
one inmate,

CALL MONITORING AND RECORDING - The system at each facility shall allow the
following conversations to be monitored/recorded: specific phones; specific PIN
numbers/inmates; specific numbers called; and, all conversations. The system shall
provide for both on-site and remote monitoring/recording of calls. This
monitoringlrecording shall be done Silently without either party's knowledge, anytime
that the facility administration deems it necessary to do so. The monitor/record system
shall allow the facility to scan through the system and monitor any call at any time from
a maximum of six administrative stations. The system shall allow each facility to initiate
recording on any conversation from any of the administrative stations and to store the
recordings on digital audio tape. The system shall allow each facility to access
recorded tapes from anyone of a minimum of 3 stations ",/ithin the Administrative Unit
of the facility. Recorded conversations shall be tracked by, but not limited to: Inmate
PIN number; number called, and location called from. The system shall detect, by use
of PIN number, if a call is placed to an inmate's attorney, and shalt prevent that calt
from being monitored or recorded.

AUTOMATED OPERATORS - The successful vendor'S service shall utilize automated
operators. At no time shall an inmate be allowed to access a live operator.

ADMINISTRATION TERMINAL - The system at each facility shall include an
Administration Terminal that will allow them to make administrative changes to the
system on-site without intervention from the vendor. This terminal shall, at a minimum,
allow the facility to program call duration limits, on-off times for stations,
add/delete/change PIN numbers, add/delete/change numbers from the Call Block list
for each inmate, add/delete/change numbers from the free call list for each inmate,
review call records, and administer the Call Monitor/Record functions.

5/9

DEBIT CALLING - The system shall give inmates the option of placing collect calls or
using a debit calling feature that lets inmates pre-pay for calls. The system shall keep
track of each inmate's pre-paid balance and determine whether or not the inmate's call
can be placed by debit calling according to his/her balance. The system shall notify the
inmate 'Ivhal hisiher balance is after the inmate enters their PIN number, and then give
the inmate the choice of debit or collect.

REPORTS - The successful vendor shall provide the following system and usage
reports on a monthly basis at no cost to the State:

A
B.
C.
D.
E.

'RecClrcJ,byday, of PIN adds and deletes, by facility
Total billed revenue and commission by facility
Frequently called number report - weekly by PIN
PIN numbers in use
Station Message Detail Recording, including:
1.
Specific numbers called by PIN
2.
Duration of calls
3.
Date and time of calls
4.
Call charge, for local, IntraLATA and InterLATA
5.
Inmate station used (extension number)

VENDOR SERVICES

SERVICE RESPONSE TIME - The successful vendor shall respond (call-back) on all
service calls for hardware/softvvare within 2 hours, 365 days a year. When on-site
service is required, the vendor shall provide technicians that are professionally trained
to provide fast, reliable high quality service. If on site service is required, the response
time shall be within 6 hours of the service call, 7 days per week, with a permanent point
of contract with the successful vendor. The on-site technicians shall be residents of the
State of West Virginia to ensure on-site service is provided within the time frame
specified earlier in this section. Equipment removed and repaired off-site shall be
replaced with loaner equipment, at no expense to the DOC or RJA. The successful
vendor shall provide each facility with a toll-free 800 or 888 telephone number for
service calls and system administration issues. The successful vendor shall not block
anyone from calling the toll-free line to report a service problem. The system shall be
capable of remote diagnostics and the dedicated line for remote diagnostics shall be at
the expense of the successful vendor.

6/9

MOVES, ADDS, CHANGES, DELETES - The RJAJDOC shall have the right to initiate
moves, adds, changes and deletions of telephone stations at each facility. The
RJNDOC shall work with the successful vendor to establish telephone locations and
the number of stations required at each.

HOT LINE - The successful vendor must provide each facility with a toll free service
Hot Line to enable consumers to discuss concerns related to billings.

COMMISSION STATEMENTS -The siJccessful vendor shaH provide the facility with
commissions on revenue earned by inmate calls. Commission payments earned at
regional jails shall be forwarded to the Central Office of the RJA, while commission
payments earned at DOC facilities shall be returned to the facility from which they were
earned. Commissions shall be calculated as a percentage of gross billable revenues
(non-payments and collections against persons called shall not be deducted from the
gross, this is an expense incurred by the vendor) and shall be payable no later than the
20th day following the end of each month. If a commission payment is late, the
successful vendor will receive a notice from the RJA and/or the DOC stating the
importance of receiving commissions in a timely manner. If a commission payment is
late a 2 nd time, the RJA and/or the DOC will begin the process of having the vendor
declared a "non-responsive" vendor with the Purchasing Division of the WV
Department of Administration, which prevents the vendor from doing further business
with the State of West Virginia and allows the RJAIDOC to begin finding alternative
inmate telephone service. All vendors shall provides payment bond in the amount of
$250,000 to cover unpaid commissions for the entire account (DOC and the Regional
Jail facilities). Detailed revenue statements shall be provided with each commission
payment.

COMMISSIONS ENHANCEMENT AND AUDITING - The RJNDOC retain the right to
audit the calling data and revenues resulting in commissions from the inmate
telephone. All vendors shall commit to this in their bid response. The successful
vendor shall be furnished with a ten day notice prior to the RJNDOC executing their
right to audit.

7/9

TRAINING - The successful vendor shall train regional jail personnel in the various
aspects of the inmate telephone system administration, operation and reporting. The
inmate telephone system training must be provided on-site at the various facilities, and
at no cost to the West Virginia Regional Jail and Correctional Facility Authority or
Division of Corrections.

INSTALLATION - An installation date shall be guaranteed by the vendor for a time
period beginning at the signing of the contract. Installation procedures shall be
coordinated in such a way as to minimize disruption of the facilities' routines and result
in minimal dOlMltimeJotheinmate telephone system. Thesystemshallbeata
minimum of 50% operation within 30 days and 100% operational within 60 days, at
each facility. The successful vendor shall guarantee that the installation of the
equipment and associated wiring shall be made in accordance with all applicable
provisions of the National Electric Code and FCC Rules and Regulations.

INSURANCE - The successful vendor shall purchase and maintain in force, at its own
expense, such insurance as will protect it and the State from claims which may arise
out of or result from the vendor's execution of the work, whether such execution is by
itself, its employees, agents, subcontractors, or by anyone for whose acts it may be
liable. The insurance coverage shall be such as to fully protect the State, and the
general public, from any and all claims for injury and damage resulting by any actions
on the part of the vendor or its forces as enumerated above. The successful vendor
shall furnish a copy of the original Certificate of Insurance upon being awarded this
contract.

8/9

FAILURE TO COMPLY
Should the selected vendor fail to comply with any portion of the inmate phone contract
at any facility, the State reserves the right to terminate the contract without any penalty
whatsoever upon 30 days written notice to said vendor and institute any necessary
legal action.

LOCATION

Central Regional

Flatwoods, VI/V

200

17

Eastem Regional

Martinsburg, WV

300

25

NorthCentral Regional

Greenwood,WV

400

35

Potomac Highland
Regional

Augusta, WV

200

17

Southem Regional

Beckley, WV

300

25

South Central Regional

Charleston, VVV

300

25

Southwestem Regional
,

Holden, WV

300

25

Denmar Correctional Ctr.

Hillsboro, WV

200

12

Huttonsville, Correction Ctr. Huttonsville, VVV

710

80

Northem Regional

Moundsville, WV

400

35

Mt. Olive Correctional Clr.

Mt. Olive, WV

900

126

Pruntytown Facility

Grafton, WV

243

27

Anthony Center

White Sulphur Springs, 'vVV 220

28

St. Marys Correctional Clr.

SI. Marys, WV

500

33

Ohio County Correctional
Complex

Wheeling, WV

54

8

9/9

DESIGN CAPACITY

PHONES

FACILITY

attachment II

SYSTEM FEATURES
TAMPER RESISTANT PHONES - The inmate telephone stations shall be designed to guard
against both inmate abuse and natural elements. The telephone shall be tough and easy to keep
clean and the handset assembly shall be sealed and secured to the housing with an armored cord.
The telephone shall have no parts that can be removed without some special type of tool to
prevent both damage to the phones and the manufacture of possible weapons. Tools needed to
remove any part of the telephone shall be provided to the Jail Administrator or Warden at each
facility. The mouthpiece shall be able to keep out background noise. The telephone shall have
the following physical and design characteristics: chrome plated DTMF tone dial that is water,
flame and shock resistant; hearing aid compatible; steel housing to protect the electrical
components; scratch and mar resistant paint/finish; concise instructions on faceplate; industry
standard design; armored handset cord that is resistant to stretching and breaking; tamper-proof
housing, and reinforced by security studs to prevent easy removal. Inmate phones must not be
capable of receiving incoming calls.
A T& T Respon>;c; an.aerstoor/ and ("ompiie.\'. AJ& 7 is ph'ilsen to prol'ide the in JlfSffJ' lem/tn,§{
inmate telephone f1HItU1i.icture(ll~v PIli/lips ifHd BrtJak.\/Caadwill. {ill' f(lf in~Hi.l!ati()u into each
correction{;! facility. This Pronillm Inmate TelepluJfk jy m{Jli.!~f'acwted iff he!HJ; gajf,t.'c

brushed stainless steel fO prol'id.e 5Upr{!filt: mark and !,;cl'atcli rt's'i.'dWlce< The ft:fepIHHti' is
,'Iccured with fivt! .'.;ecurif.J' screws and nlOllJlf:'; dire('t~l' tf} lite wall or .~;fi!!1dal'd relephone
backb(lI1rd.
The illlllate plume t .. de. . igned to meet alttl eJ,:eecli prf)'on industr.l 5filudartis where ~{JfefJ' llnd
5/ecurity an.·.. lJIiIltdato!'.F. Tlu~ urInoTcd halldst:'l cotd with _'>-ted lanyard uhm;; ;dtlt stafnle~s steel
o-riltJj cord ent1:r tlnd internal retainer bracket prcw!l!t haud\'ef cord remora!. The motiulfn"

de.'dgr. alloH-'s maintcllal1ce TO he (!ccowplhdled with ea:)'c.
C{n~lidi!!lCer recluwlogy is built in fO the dial to give ,;,;upErior 5iOIlJ1d qua/ill' to the called plirly,
without fhe h{f{·kgrollud !1oi~~e dUl; is c(munon in tile inmate £;f-J}j;'(}J1ft!£:.Rl. The h-'(:~l}{ul bc:;e!
and buttons [[rt! l1uflll~f'{{{·tIJred l?l Chr(t111C metal !O ·Witfl.,'tanti abUSi! {[nd F[mda!i.\'m~ AI! PEG
phones Uti' prf_j"j,(!ll {oJiljwtibfe lvit/! !eading inmate {'ui! fOflftui1ers as !'vdl if.;'" inN'!'!"li and
t!.xlerual dialers. Tooh lleeded to remove ifily parf (~l the telephone :dudl he prorided to the Jail

.4tlminis'!rtltflr or JFardle'!1 at !!m:Jr facility.
All calls are prOCessed on {in OU(~();l1g, .'datioll-l£h",tfltiuu. {'vifect-ouzr basis. 17?e [}(t;iu{/ AtP'
trunk UNits pr()hibU incoming calls i11 ali C{£,>;e;,;~ Av {J further re:<>tricti(}u tt,gOhiSi ;lie put:::ntiai
fi;r Ilcofli.."';on ,. «fan iacuming cal! on a p/U}ili? Nne {{nd an m-rrg{;ing cal! on thai .'<'([me lint'. fiJt-"
Digital ACP eltet":k"'.fin itu.:oming {'{Ill (fcth.'i~r UN £~:.!f.:/; !f!ink prinr fu Si.:'ff'cr,tOtlo :.:1 ie-order is
/iltcci/ ~r[!l! /ncowing cHI! is I,/Ekcred.

LOW MAINTENANCE - The system shall have special surge protection and a long-term power
supply to prevent power surges and outages, which may erase the operating software in the
controllers.

•

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West Virginia Request for Quotation # RJC288

AT&T Proprietary

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Page 2 oflO

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.\)'sfl!f}1,. .· and minilnf:,es the hI11}{fC! of{'oUWIOl! p(HferJhi{:tuatio;fs.

w the

BATTERY BACKUP - The system shall include a battery backup that shall keep the system
running for a minimum of 4 hours in the event of a blackout or power outage.

r

A & T Respo!l.'!:(;:': understood urui compiie."" L:-n-il1[crruptibtc Power ;'SIfpp(r (UPS) b!f.L'k-ujJ
jJfln'cf will be ,yupplicd./tJJ' ·each s}",\'/f.'m. A 4-11uttr ;u:it per' tift' ,.';Uttf.<s '''IN.'c~fh:£fffofiS Ifill prOI{ll't

each Digital A.('P lI11if.

LINE POWERED PHONES - The system shall have phones that require no AC power to be run
to the inmate housing units. Phones that are line powered or "smart" phones shall be installed.
A Til T Re,.,pun,,;-e: 1I!1-:hT"l{lyd arui compiles, /-1/1 it!hj}/u)ne,t,' g'ilf be liJIe P{iH'i'rcd and wiif

not require lldditional POH.'cT<froln other .,·our,;:es;,
CALL EQUIPMENT PROVIDED - The successful vendor shall provide jacks, hardware,
software, wiring, cut-off switches, cabinets, housing/workstations for monitoring equipment, and
all other items necessary for proper installation, and any other cost to install and maintain the
inmate phone service free of charge to the RJA and DOC. The successful vendor shall include a
minimum of (5) spare handsets, receivers and handset cords at each facility to serve as spare parts
should the original equipment fail.
All cabling, cut-off switches and jacks shall become the property of the State of West Virginia
upon the expiration of any contract resulting from the procurement. The system shall be
equipped with one central office line per station, allowing for simultaneous call capabilities from
all inmate telephones. All equipment provided, including the inmate telephone stations, must be
-new, in current production and considered state-of-the-art at the time of installation.
j1rlH'id(;; lack.s, har{hrare. 5'f.?trware,
J.firiI1f{t Clll-l~fr switches. caDillets. hfiJJ.sing/'r.,!orkstation"J fot JllO!1i!oring equipment, ifnd all
(ftller: ite/us l1ect";_\m~F fri!o proper iU.'italltltioil!_ und (in}, uther cost to install and mainjdin the
[umnU pitoni' ,\:ef'i'1ce free uf chari'?£-' to the R.JA and DOC. AT&T wU/ iiU.:!udc {i lJfiniwum o,l
(5) :'tpare JUflidseT.'\ recdrers {Hul !unu/set Cl:rt/..: af (!{{ch fi:{(}{f(r to SErve, a,s _\paj'(' purt.',; :"-;r~}llfd

AT&T Respon:.;e: uJuiel':.;/ot!u and ci..'Ji:pfies. ,4. T& T .,.dlf

the original equipmeatfa.il.
~ T& T H'ill pro!'idl! Tl. 5 {2~f linc.. .' per Ti.5J Central {~flh"{' iYetH.'fYt'hS Sen'iu.:·.~:o
engineered to (l INti::' Nnt! to one inrnafe: phone ril-ti(!~ dllog-j;"fgfr.H _"im!duliWUU."," CMll
:::apabilitic.) fj-"um alt ilWHUC (,;:feplu}!les" A T& T H"lJftfd cfu:ouraj.;E the State ru i,.tlhn. . jiJr a
efficient ftEfH'Orh de5(r.:n by u.,,·jl1g HEr/aug ]\t!tH,'ork Tfu.'1J!}"Y' engineering.

West Virginia Request for Quotation # RJC288
AT&T Proprietary

fltNj·i,:"

Page 3 of 20

3

Inmate Tete hones
EQUIPMENT
Model Number: G05080SSIS/32
Premium

Inmate

Telephone

Brushed
Stainless
Steel
IS" or 32" Handset Cord

Housing

Inmate telephone sets to be installed system wide.
Standard features include:
• High Security Housing
• Sealed Magnetic Hook switch
• Chrome Metal Keypad
• Solid State Electronic Dial
• Chrome. Metal Cradle
• Armored Handset Cord with Steel. Lanyard
• Built in Confidencer Technology
• Built in Instruction Card Window
• Shipping Weight: 171bs.
• Dimensions: 20 7/8 x 7112 x 3
• FCCRegistered:(ModeI 150Dia1)
• #DF4USA-106SI-CC-T

MULTILINGUAL SERVICE - The system shall be capable of processing calls on a selective,
bilingual basis in English and Spanish. The inmate shall be able to select the preferred language
using no more than a two digit code.
AT&T Re;pollse: IIfUfe;rslOoJ alld complies. All TELEQUIP mllfimctiolls arefunl' automated
HJitj; ait €.x:fel1s-il'f! urray of nrer 25() English Hud Spanish l'oke prompf5 to guide both the caller
Gnil the called party through thE process ji'om start w .filli~·h. 5'panish m[~v be selected by
dialing the digit <\}" £It any time during t};,:' cal! set up prOCf:.u.

TDD - All vendors shan provide the price of a Telecommunications Device for the Deaf (TDD)
that shan remain constant for the life of the contract. Facilities shan be able to buy a TDD from
the contract, on an as-needed basis; at that price at any time during the life ofthe contract.
AT& TRe!;ponse: understood {lud ('ompli(/s~ AT& T is-pJL'ilSed to ofIer
t1-i each C{wrt'ctirma!f{!dfi~rf;)r tltJ! jh'st cNltract year.

a'IFREE'" TlJD phone

CONFERECE CALLS/TRANSFERS - The system shall prevent inmates from defrauding
RJNDOC's and the public's telephone systems. The system shall have the capability to
recognize an attempt by the called party to transfer the call or create a conference call. The
system shall automatically terminate the call or announce to each added party that the call was
originated by an inmate in a correctional facility .
.:.J

r& T

f{e.i,.pOllse: ltllticrslaud (Iud c{,'mp!ies, AT&T L(h~i1! SeJ'i!it.'£...,-· inmah" {'offing pfu~!i_wm

UPFT{i!'(',-'; W, if cufll.'ij-ca.if o!lZr. outOlJliitfld op,,~?'at!}f' _"ystenl. The \F,'{cm ~i'iil Wit aiiuw tlirpcl
CNlh{c! :.t!l:h live uperators {~l (lilY IdudJ wrd ;,,,,- l)utlw1!ud on~F, The ,~ystr.'m utiji;.e_~ an on~b{trfrd~
:irHtifc.'.J;.eil ,lpcFutor thilt pravid£s dialing iJ::dn!ctiuns. errOr pn}wptSt iuit;;af cuni.Ii'! .-.;ftlt
cathJlparry, n!rfjh,({timl t~raccepmuc(! of i.'/Ii!;~ges. and rea!~tim(! anliOflNcemcnf a/thi!
ilJJ!ufte'_\ Hi."ffueji:r (!{;('11 indit'iduol call,

West Virginia Request for Quotation # RJC288

AT&T Proprietary

Page 4 oflO

4

The proposed plar(UfJl1 does not ai/ow 1m inmate to obtain U .'J;-econd dial /{wc witruHIl

termination ofrhefirst calL FfJ!lmv-oll, u!' nc/tain'f dia!lt(f(, is pt-evented by {[ cOJnbinGiiou {.~f
if-a/lIrc.'!,'. "f'f,'!ten rhe calie!,.j pu.r{V discotnux[s prim"" r{;~ or- lvfthO!1r, the inmate haNging uP.. the
Public Swil('hetf Ti4epfuJfU! .:Vetw{Jrk (P,S-T-Y) ''';/1-(lU!d~ bJo jOt/(lJ.f,V .\·tandards. flU! return {f
""'('cuntl" dial rune, bilt rather a prerc('ortl.:.>d !!U!ss[J,ge,. _'fllciI as: "If you ,!'o!.ild like /0 Jllakr If
{.ytfl. pJCtL,Y! hang up; then place your cat!. r' Should the PST,\" ;,7'1" the _\l'5dc(J1 mi~s (Ui OJi-!:OO-!i
tn;.n"dtio!1., rh!.' s},.'dcm t."UntiluIO!lS{V luok'S IN' ilU! if[;L'li!TenL(! {~f DT.;UF tmu;-'s (urd dial {{,'iie,
APet f.1roper timln:g qua/ijic{f{it.m {~l tfle_",'e "[one;..', Tn pr{'vef1r inaifvtTtn1t disCOIuwds dtu: '11)
ambient b{fckgnH.{J,d HOf."J'C ta the C01i~'cr.·;atit)il.• the S}'.':tem ."dff ..-{{"{LV-L' ~'all fermin:1thm re,,,'ufti;($.;
in the re-esrahlj,'.;/;mf'Hf t~ril1tcrnal dial toue

t{1

rhe iHffhite,.pJJ-cing a flt!h'l/}i-.'!{l-'-f.:/Jf'!uydlt.·'d .. ;tl/l..

Studies have snoJl'l1 on m'(Wil<!;P) ll';'~ (~f iii! inJIUUe rfd!..., include it ('en/Fa] i?fflt..'!' d;ret:-;i'i1Y
attempt during 11 con,·ersurio!l. By control/ing tlli.',; t;",-pe ifctiritr and as.'luming the inmate lWW
difl/5,' dirr?c(. tht' ,State I~:/ H-'t.:";{ r 'hgiflif/ rerouJt.:'s 1;rill ilU'N!f!Se and the Depar{m{.m.~ jur-; i!;,... '
f

{!.~i!itY-_A' _irtL!!l.ttti· (~fJd lnvesti;':flfe __ fl!js---.t)·pE--frfi-ud~
TELEQ! 1? {'{}utili-italir- NpgT'Jtics- -Nrc
plu{fiJ}'!fl 's- abiiiry tu ({C[C£t fiud disconnect fhree-n·ay calling' jl.:fi!Urf..:'.\; in an attnupr {o mc{/f fiI<'

.'·;lanlitlJ"f-I.",· .";et hy fit{! inventor.

.Il!is

i.~'

accomplished b}< iHic.L:radug the pment holder \' three way

a~i.J{}rithJ1h flllu the pla~fiH'in.

Patented tli-ree-H'l('f J'HeiluNh aild apparatllS/in liSt! ill c01~juiicti(}11 with
eqllipJllcl1t in teleCOlJlmunt'cfltio!J":' ;-rith a remote te!cpJuJue {jre~'

{f

tefepfume or !-riti!

The- apparatus Iwol'iiles all it-U.liCllti(J/1- as 10 wlieJ/ler {1 remute PiJr~l' using tlte remote refl!jJhoilC
/las pn:fOf!lfed a !Jpecillc ac:! causing tlte generation {~l i1 hook .!1I.ls/t-t;7Je siglin!. which is
detected by the appflratll!.1. The appaTatu,\' include,,' (J ION' pass liltcrfor pa,\..,·illg energy fun'in,a
frequencies belo-w 500H-;,. and energy detector for d('teflirig a specific dec/ricai cnetgypu!se
hatting been .!7ltered bJ~ the la-H' pass filter amI !taping been determined minimum ruugnfllld2.
The apparatut·; nlw_J include,\ ""d"tware j;"W cooperating It'ith the energy deteftor to flue .... ! u

spec(tfc

el'ent(~) (ICL'ul-rillg 0!1

H'indmv foJf{pwing fht' detection

the telephone lille during'
i~l the pHlse.

Tlie deucffon

{f

predetermined

!?F the sped/it

mtL'(imuJU

(!FcHt{S)

thue

provide·, an

iJUfiClltiOl1 ifS to whellu...'1' tht' rCllJot{i' party ha....- pr£ff.JY{l.:ed [{ ,f;fJec{f1c act such as atff'mptilfg

[U

inirifrie II lhree-n'{!}'~ ('o!~ff:re!H:e cal!.

PROGRAMMED CALL DURATION LIMITS ~ The system shall allow the facility to set and/or
change a limit on maximum call duration on site without the intervention of the successful
vendor. The system shall automatically terminate a call at the time limit set, after giving the
inmate a'thirty second warning. The system shall allow call duration limits to be set by facility,
section or individual station.
A T& T Re,'p(iu.. .·e: lUlder,\;U}t,Hl !iful ('eml)!.ir:,-. _'::f T& T's prop{! \ <:.'f.i iJwwte ca!fitJg Picf{ff.'ff!7
>..-'{fllsfrom 1 to -9~~'9 miiJ.a!t:.-·\' iii /minute incremenls, or elect w impil!!neJif /fU timing rt.;,\'ftictiOFf. Fltr lJj{/\-fmmnjlexii;iIiu', tlui

pr;'}ddes.t7e:dbl~ timing rcstrfi'tiinls. Fucifit.i{'s £.:al1limi:

cali thuing/tiuratirm optiou

NiH

be implement.,:t.f globilllJ\ by inm-ut{' phone, lllul'~'}r call t)p::'

({ocal or /{11I..f; di.';.;tr!r!.ct!i_

The ,"'y!.;tem play.'.' {J di.\'COflilt?£·tiun warning w the inmate ,pIle nihil-Hi (md [ben again m 20
.\,t!untds prior to caN ili;';c(ltl/udtioll. TIJi::. rim/! may be :h-£iu5({'d (l· fl1::.: l...'fHT~-'H!
f.k; In:.!
ml!;!! the States n.:quirnJtents·.

West Virginia Request for Quotation # RJC288

AT&T Proprietary

Page 5 of20

5

CALL BLOCKING - the system shall prevent all incoming calls and allow the blocking of
specific out-going calls from the inmate phones. The system shall block calls to the (Toll Free)
800, 888, 887, 900, 950, 976, lOxxx, 911, and 411 exchanges, in addition to specific telephone
numbers of judges, witnesses, jury members, facility personnel and specific members of the
general public. The individual facilities shall have the capability to block and unblock any
number, exchange or area code on site without intervention from the successful vendor. The
system shall also have the capability to block specific PIN number for inmate on site without
intervention of the successful vendor. The successful vendor shall not block any number from
being called without permission of the DOC and RJA for any reason. Only the facilities or the
person being called may request that a number be blocked. The successful vendor may make a
request to the DOC or RJA to have a number blocked, but the vendor shall wait for approval by
the State prior to blocking any number.
the Digital . -i CP is programmed rtf
hlock /lumher'·; such {!s (j~ 411. 9 j 1: .'Ipec(fh· .VPA \' -;rOO, 950~ 9?(i~ 900: equal ac{-t!.\S !{fltJYxX.
809, 88ft,_ 887 and illlernatimud fH!J1l1JCr.·... All {~f tJu.'>"(!. t. FPC:~- ufru;;ubrt.\ ai'~' bloc/;,ed at
iH\-talfatioH and ill? never unblol.'ked un/e,_"s c,tptes.Y(}· {[ppro,;,{!d by the State.

_,4 T& T Response: NUt/en,'tam} lind L'l'Jli/J/iC"", --4;;: a

_\TtJl1J,,1ri-l.

The

C.'fces:s

sy,..;jem

'will support

f.1

block number lis! ill

of 100.000

IHunbers

for all requested

llufJl'bers il1dudi!lg,. but n(Jt !iulitcd to {)ttu:r cOFrectifmal institutiolls', otlier inmate phO!u:~_.."

Stare find counzv (~tricia{s' telephoues. fwd ("In}' other numbers rltat may be requested by the
S!(fte. Further, the fOL'iliiies will he pro'ddcd with the TOJ{ Administn1fire Termillal {JJ!-Siie,
TOJ! afltH-f-'s the facility to block and unblock number.'! ill ft:,'td-time. Blol..'A' and unbloch
N!'luest,\< entered iuto the TOJI are f'fflCf!Ssed j,:ithil1 sel..'onds (~l enll:)'.
Per the State t,\_
."!pedjh:{Irioll. AT& T or TELEQ[':IP '~,d!l block no I1lttnbe1'5,' H'irhout prior i:Ollseut /hun the
DOCorRJ4.
/I.T&T rec{)!JWtOuf.",' 'f.'fl/i,dating all coffeLT ('ails against thE Line Jutci.ii:u.:{! Dalab(f.,\(-' (LIDB.I.
This national databa,l.;e p}"frddf!s' }'L'rijieatian n(i.1.N.'ejlwlu·!! for'coile,_:[ calls.

i\"umbe!'.\ such as p£!yphones,. ce!i ph{)J{i~"f pagers, [Jlld those a;idl ([('cOlt/liS in Grrears .H~-'
logged ill fb~! database willI. {I recogni;.afJle good or bad code. The D(git{fi A CP ~dll accc.\S this
database during tlle ('all ,\;CtUjl proce,'~s' to periJy l1umber status. lIthe 11liJ'uber lu!.,' a had codf.',
flie Digtta/ ,. jCP' nTH t{utol1wtica!(r block flll.,,- number rirtuaJly eiimillatiJij{ cO!UU!{'tiOfl to liOl!payin}.: }lumber.", Blocked f'fUmbeL"; are irflt.ged iii tiu:" Digital ACP (,'fdl ddail fl!i4I'ti.
The (/f)) Clif'nt Pi/"/ JIf!1.wg.cuu-nr Sy.'ueiH include,'!. [In, ":,,4dnIi!~l'-.1r{J!h'{: ;':lafd'~ feature. This
[he /{t{'Uitr tu b/ock f! Pl:\" fhHf1 pladrtg plu!tic cuffs kiF/wnt deh-'ling flu'
{lr..",,:otluf. Tl!e PLY ,~'ilf (i'f/utin bf{)-i.:/~{:<d Hnf!i rlu.' Adminl-";Jnrrin:' I-lo!d '·;ra!us is t:!!iJfJrcd Jj-inflI

f~,'aturt' ([J!i/'i'~>"'-

West Virginia Request for Quotation # RJC288
AT&T Proprietary

Page 6 oflO

6

AM

SPECIFIC FREE LOCAL CALLS - The system shall be programmable to allQw specific
free calls as determined by the facility, such as calls to the Public Defender's Office,
certain attorney's offices, bail bondsmen, etc.
AT&T Rt..~spn!r')e: uJufer~~<t,N){f and ("omplies. Fret" ['[.til:.: may be programmed by the faciliry/iIfJlj
the TOil1 .4i1miui.>;tratil.'t' Terminal...4.11 {·a/ls programmed {{5o"free are pllii,·Ct.! to the dilled party
lritlwut reversing the {}uI!'ge....", /;lmat{",l;' rf!ceiw! a wlice prompt perifying thilr the number di'al(~d
i!;'<.N--e,['~

POWER CONTROLS - The system shall provide on site programmable capabilities to
tum on and shut off either all phones or individual phones in the system. The system
shall also have a minimum of 2 manual control switches for each individual phone that
override the automatic feature. One switch shall be located in each housing unit/Pod for
Officeradcess, while the second switch shall be located in a secured area for critical
public safety situations.
AT& [ Re:"poJi.\e: understoud and compfif.!.";. jn:lil'idual inmate pJumes l~~rl1!ips (~lphmtt!s, or a.iJ
phones at [j /,tcili~r nwy be bl.(Jcli!!dfrom fi,\-e V,V <dmp{v sendiug a COlnmaful from rlu: ro:~'l
admiub;trative terminal located oll-s'fte. Th(~ block(!>;j occurs withil1 seconds of reque,..,'t by til!...·
admiuistrator..4dditiollally, mallua/ cut-l.~fl·sH'iiches H'i/l be installed in each unit/Pod £Iuti ill a
. .-ec-l/N!il area as spt!c~fied b.r the Stl1t(!.
J

CALL BRANDING AND ACCEPTANCE - The system shall identify each call as coming from
an inmate and the name of the facility from which the inmate is calling. The called party must
then be able to accept or reject the call by dialing a number on their telephone or by voice
recognition. This feature shall be available for called parties with rotary dial and pulse dial
phones as well as touch-tone service. The branding call acceptance and call rejections shall have
the capability of being multi-lingual. The system shall have the capability of giving the inmate a
detailed response of why a call was rejected. Some examples shall be, but not limited to, the
following: "There is a block on this phone due to non-payment; "there is a block on this phone at
the owner's request"; and, "there is a block on this phone at the request of the institution".
Service must not change for unanswered or non-accepted calls.
AT& T Resjwfl!','C: 11l1der-,;-(uod and complies. CpOll reudpr {~f [J collect calIfrom (J RJ4 or DOC
filcilizr. the ca!led par~r will hear the f,{;jJOJvillg Poice prmnpt (except on atturlley {'aN,), The
prompt will ,be pltZFcd hi tliE lanJ.!uage clloice (E-fl;,;lish or Spallis!~) }',,>leeted {it .the beginning
Ih;;:; call

~·crup'pron_~...;".,'_

hare if coilect cai! frum. /iu/Haft·',:,: fumUl!. {m i!1-fJUfte at the lSwf.e CmTt'ctiuliii!
Faci!£<r/, lb.!.-·; cal! may be lJloni!ured wui recotlkd (If {illyt!!!!.!'. (lYDN hi.~h ttl accepr
rhh·; cal! do not att(YUpf to COnn(!L'j with addiriOlHd parfh'5i or this call !Utzr bi!
lilll

disf.::JJ!llf.'ct..:il. To ,lu.';ar the

CiUf1Jzt! .Ii-y

this cal! dial "Of', Dial //UlIJId (j-~)

(:alls from [his _"Alcility af.;ain. 1rYUJi h'_hit 10 UN-cpt fhi.''- call {iia!
iti.·~·tpUiJi<.'e dia! "55 ",

West Virginia Request for Quotation # RJC288

AT&T Proprietary

(0

nCFl.'t rilL'!.'irc

"3'~ !UH!.'.

{(It

rotf}ry

Page 7 of20

7

•

A'1lI.T

Iftht' clfUed partr dm-'s lIot provide p(l~;jtive acceptance, the abol'e m£s.\"agt' will play {!gain.

U

Jite calied pany _"fill does not provide pos-iri}.·{! !li.:cepfuJu:f!. thi' .'ystem ~ri!1 tfi.,'cOJuu>('j tfli' ca/f
and {he iUHuHe It'ill receire {i Hlessage stf!tiRg tltat the call wa.,,' not accepted Ifnd to pit!.I1.:'-i! try
{{gain later. The inmate is prorided tilt' ability to flear the eutire call !';I!1-RP !1Ft)~-{!_)'>'i 1vltili."
.maiutw'lling a dosed talk path. This help:.; f/ie itulu1ie dewrmiJ:.e h'hy hi.;;; cafi ;.fhl fir dId not
{.·mrq;f.ete and minimi:ed {:'Omplajnt.,,: to facility adminisfralior1. 1{ fhe call is (JtLSl,"{!red b.~· fa--r.
voice mail. fluwmatedatte!U[{fI1It etr. rhe!» . .'i'tnll J-I'iJ!.'l'impZrplay the request to {{('CL'jJf two riJr:i:'.';
.
l.'1:ul wfu-;l1 p."Jsitit'c (lcceptaace is not N!ct."ired in lhe ,r{~rm (?l d~?if:'lc' diilh-:d, the ") .re1!, ;~i!j
disdmnecf fhe rat/, ~rfh!? number is bh>{'lied. [he hlf!ut/e H-ili rec<!lvt.' (1 rr?ice prompt ifctiliiing
fhe rea,,'on for the bloch and the call H'ill not be cumpleted. L.'nmJ:,;wered OJ' J1(JrJ-ai'ccpred ('{db.y

{!fe Hilt

(:bm:"'f;£d by the _"j'j.tcm.

PIN NUMBERS - The system shall allow for use of PIN numbers. The PIN numbers shall
consistofaminimumof6 digits and a maximum oflOdigits,artdthe PINrttimber, once assigned
to an inmate shall "follow" that inmate as he goes to and from any of the facilities included in this
procurement. The system shaU call for the inmate to enter hislher PIN number prior to dialing
any outgoing caUs. The system shall use the inmate's PIN number in determining what numbers
can be caUed, what numbers shaU be blocked from receiving caUs, and any other mandatory
features of this RFQ. The system shall aUow for PIN numbers themselves to be blocked from
use. The successful vendor shall be responsible for initial inputting of the inmate's PIN numbers
and for entering the maximum of 30 ntimbers that the inmate may call using this PIN number.
The successful vendor Shall be responsible for updating the PIN number database a minimum of
one time per moth, based on information collected and provided by the individual institutions.
The successful vendor shaH be responsible for providing in writing the reason that any PIN
number or phone number is blocked or restricted to the appropriate facility. AU vendors shaH, as
part of their bid response, explain in detail the entire process of PIN administration. The
successful vendor shaH be able to provide each facility with PIN information in hard copy and in
a window-based database program on demand.
/1 T& T Response: understood (Inti cO!l1plies. The PI!V "'y\tem i\ :.fmv!e t(. :Hlmitti,\·lt'r on-'.iFt!.
PItV.,- are entered in the ,\Y."dtlHl through the 1'O)J -'1dmillr\'tratiFc Terminal !Nml!.wlly tn' cun hi-"
rmu}om(r generated b.r fhe ,\THem, lELEQL1P rt.:'cmnmend·; the it"'·f! rf random geJll!r{irion~
which eil-:';ure~· unique uluubers [hat ca/lnot be duplicated. iVa tilrii.\ or ph..r:~ic(Jf it-ems ar(:

required. The inmate is siillpl)' told hLv PI.V number and {-"ommi!s it to n1-em()!T~ Acces."i to the
database is restricted to {flltilnri{.eti U5ef'S ou/.r. The inmatt~ H'auld have ta x/ulre lIi~' PiS/o y [he

Hmrere:-, ~r s,c'f_:urily is
itfeJ11{1J.' mb!lfSE (:f PI iY. .:.

!>£furity [0 be brt!(H:fu,;d.

reportingfeututes

til

hrL'a~'he{L Ihe -",y:-.te!1l

Furrlu?r. the sYSff.'W denie.\ cliffs to hvna;es att(:'mpti:!j.f
time t:~f"rfi{!ir cal!.

t{}

tt ....-c i?

ptovidl.:'s

pJ"\' [!wt i."; after,dy in

f!.rteiL\hc-

U."'i<

af !lu'

The PJ,\' llumbt'l' -"ysfeJJl ili.~·u.nirages ji'flUJ by ideflt(b-'ing each call W {I .'pe{{fli..' inlJiiHi:.
IrUl;fff.es tuunt' fhat
they !fire thei!' pr-'-,; tit ,nlu}ts, du!}-' may be piul'iIf!;; du.!m·;ehe-'" i:f

if

;nulesirabh! situadal1-5, It j,\" Tl!.~1.£Q[,JP'_"'· expErit!lu..-·e that hmwf{!\· pri~:•:' fil{'!.;' Pty' nH,ml.t;:'i
.
mul art! !lot hAd)' tr' gil'!~ them a1!'{~r at any {"ust. All udl dCfai! rECii:i".l'·; and iNm.tft{/ tet.'ordiil:;:\

•
·West Virginia Request for Quotation # RJC288

AT&T Proprietary

Page 8 of20

8

phone" cefl~ called number, {{Jut du}"a!itJit of the cali. 111i5; makes it d~tlicuft for an inm.are to
hide .rtf/lit UU{l('cepttlble cf.lfling practice:v.
The '£UJD Clief1t'~ Pl.\.: fUUJlagemellt S,-?lt;.vare h simple to w ..'e and isfrequeiI-t(v dOlll.? .""0 b.r ensite facUity pt.Tsullnd. l~Exe 3Tsto!tn is df's~gnea' to minimize h'fJrldoad y.-/liic prodding a s(~(-ure
llU!!iJ,..... to [rack inmate cailing tii.:tiriry_

A TOJi ur mUi!qHf! TO:H ailministrtui1'(' fcrmina/'.; t-rill be placed at ear'lI- .F!cifizr containing
pry mafIag'Ellt!!fft ,\'f~fill-·{fn!, Acu;:,ss' to the PTV dii!abah'c H'i!/ be ..Irit.'t(r pr.)[e:.:!eil by jitr";sl-).'of{./.
TEL-EQUIP }dfl ,,'ork will; the Stare b} detcnm.'nf? restrictiuii ien!b; for OJ1<-Jh'> admitiistNth)f"''>.,
/I/i icon !';<'ifl appear on the des/aop {~r rhi! authori:;,ed user. The user simpiy double dil.:k5 the
i(-olt If' guin thltilhase aC£'l!Ss. All illllHfie- rcC{rtds will be iisted in chro!tologica! order by PLY ai~
by inllulte name. A _',;eurch firl1l.'tioJI is ab.,:o proFi!!!!£! for quick acceS:'/ tv the de.\'ired inmate
account.' Dr[~fJ dO~l?i___ JTl':>nU_\_.._:P{)P-;~P _
}1ti:'?__U.,,?__ {fm! hot _
.ki!Y:\_J!t.c pr;~~~·i.df!rf f()( (!a~1.-,_ _ {~r {J_dd!J!gs

ifL~i~?tl--fJR: aIt!! llw{l{iyitl,~- inmate reCI;]:'!."'·, jjle -;j1f:_Yimum tufa! !lllJubef" (~( digits for an inm({[c
li.\'1.wflyau ID ca£/r: pius PLY}Ulmber, is }.:.J- digits, J~rpic(!f~h the inmatE' ID is .~·Cl-'l"'f; to
fen r.fi:;:it\i with {f four-digit f'alu/om flumber addpd rf\' the {Ietua! inmate PIN.
The pry
maitagem('flt S{~fhNire wilt r{fJld(Hti~F generate tbes-e PJ:\s ([t the request of the f,ysu:m
au'mil1islrutor. -4 ut/wri:::,cd use!"."" mar add~ delere} Of motlI/.l' inmate record..,' at fheir dist.:rdfO;!.
Au activi~r log will be maintained for r(;:TicHdu)j daUl/)aM! tlctivity history. Ali dutabtl.\f! update.,
OCClir within seconds aud {Ire {lCril'll1ed imnu:,{liately upon receipt bJ' the database rl!.t,'idil1~t; (!U
the Digital ACP. The Digiwl ACP !\ C01l1U!Cfe'} to the TO}[ atlmif1istrathe rerf!linull'ia IIigh
speed Lr;cai Ari!lI Network (LA?\) ani! is re'qmllsibie/in Jludlltaiuing all database activity.
{.H'COllJi1.

The PIA' database can be made available tf) other ll.';.'ers in (/ H read-{)!1/Y" mode! if neCeSSl-lJ),.
Each PLY may bi! e~,;wblh./1Cd with an allowed caNing list thilr is uuique to that PliV. n'lum II
PliV is !l.\'cd, the LuUer may dial on(v t!u~,'·e numbers on the "aflowcd lis·t.·~ ;Vo llddithJ!la/
tN/uipmellt L..; required to imF'it!1}U'1U tire allowed fdff If.;,;t/ulIdiou. The ,global b!t.u:/i.ed /1umber
database alWI(F."; raj';es prec.'€tiel1ce over tl1e al!/Hl,:ei! call fiS[, The'S'wte may ...'iumse the allow('!.i
call lis! limit. Thf;' limit emf be _progrm;lJlied fiH a jJer /acili(r ba.sis or filr ilil jilcilitiF5:,
TypiL·al~r. d:t! If.. .'t [5 nO i!Uh~f.:· {hal"! 2().-30 numbers',
Each --;ife lJIay hc programmed llldi'l-'idllal/y ba.'iea on f/u:i.r spedjlc rei/ulrcm!!UiS .iIi!' Pl.'\; and
.411owed Call List. PhV (Jnly, or neitlier of the nt'O apriUl1S. Aiso, individual pIU)!le.~· u{aj"acilit,.v
l'!fay

be l'rogrf!wmed ,";eparate~vl'or these}(H/!ure ...

AT&T LlH.-a! SCl'i-'h'L's !.-iJu! TELEQCIP li-'iJi s-n,rk wUh tfh" State Oil tfu.' b{:'s{ }f-tn" [,} imj.)!j{!t!1cn:
the PLV,,,,)'stcm, If'Pl/\\ art! aIrt!(u(r ill fise. [he currellt vendaI' trill bl.! ('()Hlifctedjiw it tlie t~r
fhe active PIS aCCouNtS. The fll.r H'if! thcn be cOflvf!r!ed to TEt.EQUjP's file J~frm([f mul
imp!l'mell!f:d d!l a!1 {(greed iO dare and time ~filh the ea..:h facUity. TEl.EQCiP'.\.· expe-:-ieHU?
_!.:In.}!,-'.) t!-i{a thi.;' i!ximini. . "ltarire fiufe r~'qaired

f:O

!ufmini,\ier tfn' :~~rsrem /.)

h'"\,)·

fhan

Ol1f!

ho;;r re;-

bU5;j!leSS day-

West Virginia Request for Quotation # RJC288

AT&T Proprietary

Page 9 of20

9

•

AT.T

DETAILED CALL RECORDS - The proposed system must provide call detail reports for all
calling activity to the facilities covered under the contract which will include:
Report showing inmate telephone number, date, time, PIN# (if applicable), number
called, duration of call, and cost of each call.
Report showing "frequently called numbers" for all numbers called more than 5 times in
a day.
Report showing "common numbers called" for all numbers called by more than one
inmate.
Alr-,:ej.J,,:;ii\'- n~;Zieil will --lJ(~;- jii;OFiitf!d -in t;;!!U:T
'"NWJU,i/'· nr '''lid hoer f;;rN}Uf.
Report"- wi/l be arttii{{bfe ill rcal-timE (In the TOAJ
..JdmiuistNUil'e Terminal, Additit.)futf(l'. n:''P0rt.;.,' can be provided ~'j(l fax or emaif /hHn
TELEQl/iP Customer St!tl:jc£.

_-:$.T;,*J~-·-ReSri(j{fjiij: - kihi[;-rS---hYi)lt" {llid UNll[!trds.

CALL MONITORING AND RECORDING - The system at each facility shall allow the
following conversations to be monitored/recorded: specific phones; specific PIN numbers/inmate;
specific numbers called; and, all conversations. The system shall provide for both on-site and
remote monitoringlrecording of calls. This monitoring/recording shall be done silently without
either party's knowledge, anytime that the facility administration deems it necessary to do so.
The monitor/record system shall allow the facility to scan through the system and monitor any
call at any time from a maximum of six administrative stations. The system shall allow each
facility to initiate recording on any conversation from any of the administrative stations and to
store the recordings on digital audio tape. The system shall allow each facility access recorded
tapes from anyone of a minimum of 3 stations within the Administrative Unit of the facility.
Recorded conversations shall be tracked by, but not limited to: Inmate PIN number; number
called, and location called from. The system shall detect, by use of PIN number, if a call is
placed to an inmate's attorney, and shall prevent that call from being monitored and recorded .
. 1 [<i, T Re.,p"""": Ililderswod alld complies. AT& T pr"poses rhe TELEQUIP HearSay digilal
r<:Tortling and mOJ1iwring Sy,\'ti:ilt, The HearSay fe.'iiiles within rhe TELEQCIP Digital ACP
Chl!Ssis and f:"flt!(r inlegrdted with the Di.r:ita/ ACP and TOrtI ailU1illistrtllivc lcrmill!li. AU ea!1
detail if; "·.;flated between fht' .'(r.~:reH~s l'Fa h(r.;h-speed it/cal area t1Ci'lvork (LA:Y and/ar IV-:!}\')
d\s,'{!'inp i.xm!p!ef~ datil- accuf[u)".
TE'[jiQCJP il1rrodu(,,:ed

HearS{{y'··~l.

iiS;2!1iJ(i; cifpabifilr in ('{)j~ju/lcli.m

jn iJtlr(r 1996 to pro Fide digital reroniing fmd cuuH,;
it\ {furmuated ca!! })rm.·r?ssin~tf tec:fuw!ogy fur Ifill

,·fir/?

(~!lh't':-s. (lmi lldmiuh.,-rra-foi'.'J) tu sileur(r recoNl {{!td/?!]" iisren fa irwurte co!n'cr5,atiol1s. Culls {iF. .'
r(!r..'orded on the iicarS[J);L"J. hard rb\J.; and archived tn! DLT fape using tlie TELEQf1P

IO),{l ;'\J admini;;;trmire terminal.

West Virginia Request for Quotation # RJC288
AT&T Proprietary

Page]O of20

10

hu:luded whIt the HcarSay is the Captflil1 Jl>fOf1iroring P/t(i!U! - ,·4 Captain moniu)fing phdJU'
t.:lf'{:TS audio Ihlfening and real-time recortliFlJJ initillthm. The phone it5l'(( is a stffNdurl/ ,·;f;zg!eliu£' de."}; phuHf' equipped ~i'i!h a speaker (.flu! a 120 cfull'acter liquid ['Irstal display (Lf"[).} The
!1 ... Er !!lay initi{fle lfwniroring for a particult1-r plume by entering l! feN' ll(t;itJ {)H the keypLitL
'{he LeO displays the callt,·J J1l!.mbef'~ rhe phone being m.mitured, lite inmate PIS filu.;.'ed) flud
the .xil! duratio!1. The k"i(:T In{~r rEcord the call at OIlY time ~F €nteriRg {j f(~h' digir~- on rht!
J.;c:rpa4, in ilddit/ol!, the u}·;cr has tlIt! uptiotI- {~l·i.bar!..dn;.: in on the :""DJH'erf.;{uion. 71w t/.,"j'er a1.,;,o
H

Jw . .· the option ofmonitodng acrh'f! calls {11 a hSCtlIf mmle,t ~fhfch !JUH'{;:.<;·frtlHl on!:' tll'llv£' caN fif
another 'if! bn!1?ltecll .'iCC01U! inten:t1!."'" Jfuitfple Captain Ph(l1U!S arc avaf/abt.:,

facility.
Remote monitoring is' {t'f-.'{J{lahle ft<)lU any remote tefepfunu! f;;calirm. Tile U.\"(T Si:nP~i' dia/:. a
number to reflch the .~ystem (J]ld then. dials a pril'(lte ac..y!.,;'S L'utle. The user". . ' te/;;'phonc fh::-'J1
beC(}!flCS a uwuitoring telephr.·u.i;' usi!?g ,"'peel/jed kt,)"l?{:d {'{ttHm[wJ~' t/! {fC{'t..'5,"- dUfert!N! ifnaat-e
jJlt(Yfl(!--f(lcI!.1ifms~ ft?"fffOfe -ttt\'es.\:-siift~i.jdie-r,,; -dB-iiJjiiirhiifiC:alhniiiiiiilii n_~:er'jo ilCcess

tl!e TDJi

admiJ-:i",'tratin! termilt{d lncated ull-~"iite ft,;, r,:.'JUote cali hiucliing, r£~nOr!itfg., aNd reid-tim~' cal.'
activity riewing. PflsSH"[)rtls are required/or ali remote cOlUtJuo-ficatians ldth the _'Y,·item.

The TELEQDIP system flr,.·o rdl'er.o;; .radIi!ie,',; the t1bi!i~~' /aforwarti calk to ,;:irruaf(v auy other
phonl!, insitie or- outside the ft'll.'i1i~~.. for l1lullitorill if pmpnses.. TId,;,; fUHctioil is (j(~c{)mpfb..11t!d
via tlte HearSay Playback s{~ltware (H'ai/abie ON the TOll! administrative terminal. ~ 1n
administrator .'1'imp{rdicks a recording to ffJrwajyt to anoiher telep!wuc number and elltl!r~' the
rcmote pilOlle uilluber on a screen in the Hllar".)-"-ay Pft~rback ,,,Treen.
c

"HearS'-lY Pla.vbl1cA·~ is the recording I11-WUluement s(~ftware provided 011 the TOJI
,·:.1dministratiJ.'e Tenllifl[fJ(sj. HearSay Playback tllhm:s the llser to listell m prel'iol1,~<~l' recm-ylal
COlll·~TS(Jtio1l-s.
Recording\' ClI" be fot-IJul through ,\'{!ViTal ,'·;card: options .inch/ding caffed
number. PL\', rc{·or£iiHg C!U!!lllf!l~ tnlnit, phone. duration {'{Urgi!. dud sw.rt to end date.
~-.!.lddifiol1allJ',

(J.

printed report can be {Teared Il.\fug the 5,'{[.'U(;! options /ish'd/uJ" ,',:,(,fu'f...'hing.

can be programnted by inmate plume. P.f.:\', and ca!1ed number. On.lY
H-~ill cOluplelP(r exempt thc:.,'e calisjj"um all tcclwt.ii!Ig atlP/UrIS. Tid"!' i,'J.
knowJl {IS the Pl'irilef,!ed i\'umber Database. YO d{l,rS {)n-fine '!;forage -with {uldit-i{J/Ull sturi.l.-ge
provided Oil DLT Tape b,' proposet! All eq(Jipmellf llt?ct!ssar.r to accomplish recording storage
will be provided as parillfthis ,,[{ering.
iVOll-recordilbfe

£11'(-'111,,'

programmed the sy.\'tt!m

Pleas£' See _HearSay P!II}lracl~ U5er',';' Guide TAI3~ JJuflftorhtg PhoNe Gnfde 1'48, mUi CD
Tran~rer instruction :llrmuai T4Bf(}jl-Nd in 1his RFQ 1'(-!''fNl!tse,

AUTOMATED OPERATORS - The successful vendor's service shall utilize automated
operators. At no time shall an inmate be allowed to access a live operator.
."iT&T R:,,'_<pu!1Si!: understood {[ud compfjes. The pn'p1;sed .40)'stem. tht.! TELEQCiP D~i:-iwi
_-1. Cp, is a ful(1' i1ilti'fJlt~ted call procc{\oI'. ·f,',T~.\;. h' [in un f'{,,_";;:!'lt'ted iN-ifsidc fh,.!"' our li'i-'i! ,f!--kT[!fur

L'\ >,;ti1.'!!Y prohibited by the ACP tec!;nu!o/:;y. (}ver 250 E'ng/ish and 5)u[tti.;,,'h

FOit,';?

1';U.,;'-/F7 bnfh .'., ._<-. ' ...- '0'" the ca/I'"'{! 1J{rrr"'" ~ .,.,~ ..!,::"
j"!lP ,'fdl r'JT-··<i7<.. __ Fr~t~H yj"{f,,<t {{:
b'-l;~~,",
- .__.,., the r'!!/lp( (Old ,.
--. ,,-, '1 ~'.".' t-J;;YPlal: " - - •. -.,-.~t:' ,;,.,,-,,'\' ] . , h < .

\Vest Virginia Request for Quotation # RJC288
AT&T Proprietary

j),ronll)ts
.Hni,;;h"
.

Page II of20

11

ADMINISTRATION TERMINAL - The system at each facility shall include an Administration
Terminal that will allow them to make administrative changes to the system on-site without
intervention from the vendor. This terminal shall, at a minimum, allow the facility to program
call duration limits, on-off times for stations, add/delete/change PIN numbers, add/delete/change
numbers from the Call Block list for each inmate, add/delete/change numbers from the free call
list for each inmate, review call records, and administer the Call MonitorlRecord functions.

i} n-ij?doH~S ,\1 -"Y'dJ!t"H u ..1n/~ ;'{!/(urNul
ilfictn.'ll-:tl S'cqw?l Sf!tl,<I.;-'j", The: TOJJ h,'
ru!tH'orked to flIt' J)igitul /lCP {tnd ficatSay aad -~lUires til! call dewil ,hrtfJ )!-'ilh the.'.,';;?
system'!, Thefo!/rnrinxJ{(l1ction,,· {Ire nUlJUigN! via flu' rOJ.!:

Th<! TELEQI)fP OJ?-5/ite :l/mhlgcr (TO)!} l.,-

dat{[b~--r",~c ,mt.wagemeni ·;!~lth'[fre. ,~pccijical~r

•
it
g

•
If:<

•
It

..

PTJ\;'

:rlidiiiki~~jJ?h{t

Elorli ,\-'umber CiHl1F'O[
Call Detail Reporting
Pfi.lJ"bt.ii"A s7ath)!1 for j'oii'e rc;.:rwdings
Real-time {'aU adhiU' j.'i'-'~dng
Reu,,-d lllta Prfvilq.;:ed iYumber /ilul1agement
Free }V'umber C0J1lrt1j
On/qtf Plume Contral

Please seE TOJIl·-sl'r·s Guitle '1.·4..8 found-in this R Pi}

n?51'!10J1S'('.

DEBIT CALLING - The system shall give iillr.ates the option of placing collect calls or using a
debit calling feature that lets inmates pre-pay for calls. The system shall keep track of each
inmate's pre-paid balance and determine whether or not the inmate's call can be placed by debit
calling according to his/her balance. The system shall notify the inmate what his/her balance is
after the inmate enters their PIN number, and then give the inmate the choice of debit or collect.
AT&T Re~pi!llsc: lllu/er.\.'tood and C(l!nplies. ])ehit ('idling can be imp!r:'m2iHed [11 {H'd JnlY';,
First. inmates may PUl't:iWSL' phone time .Ii-om the cO!JJiniss~lJy.
OIlL'{"- rmrc!NL"'ed,_ ali
adfllini\'trator will transfer the dollar amouut ta tile debit calling account, whit..~h cilu bf!
(,stabH-shed under the Silllh) PJ.V iI,,)'ed fe';' ('oflce! rafling. Ttmr,,-pT">- can be .entered miunud(r
fram a writtt'll log ar/f'r.ni! (J 5;({ifldardi;et111julatetHe. The j,fie fu}uld be dUi'i-'Uloatif!d to ij ib\f,.
frow tlit! commisMuy sJ'stt'!H !ho! hand carded to the T£LEQV1 P TO-l! or deaumiL'tdZ,,;'
trtifL~t~':Tn!d acl'OSS a LA~Y w:d prrJct.'_)'\'cd, Once rtfl rt{'{,01iH1; i\' establi;;..:/u!d an. the TEL EQ CJ P
-',Y,'itt'm iJ1liUJU!,'- emf hqdJf p!;:uJil/.r ;;h-'bit ealh. llWl-atf!S
J

tu dial RIm

{f

fi':{'ci'l'e (l i'O;;,";: p-rumpf in";lractin,f.;,"

!In:_'u;

debit call,

Inmate,,,;' piaf..'.'i!fg debit cn!{.. {ire

)'uf~jf.'Cf

to the

StWfi! Jl'[ffid

{' •.wint{

t'c,\'trif.JiufiS U\· (yd!r!d

Blocked flumb(::r fist,? calling thue;." and call dwwtion ctmtrois can also be applied
_

caU...,.

debit

balmh'p r~lff!r dia/t""ng rhd;' P/;\ ff."Fnd prim" ie
dialiNg ::J destin(!tion Humber. C~'dl." !'..'ith i.:ha.rge~' t!xt'€f!ding The in rnat£ '."I' balu]!;;::£' i-dfi not l!{:
a!lony:d, ~tjiau1s {!?'C deplc!t'~d during a ClAIr the inma-u.' i... y!:£t_iTIi!d and the i'aJf h df..~c()lll!i!i-'h.,(/"
'l':"-'('muli bah'uu"t-' and call detail report'" {lfe priJritfed pia the rOJI. [jeblt caNing is available

ea/Hu/et,

itww!(:;'s' are !1fn{jicd {~r their

It!

(fc{'Of{trr

fl-n- (/owcsric and interlia/iiiJiaJ cuff\. .Ides-ired,
\-Vest Virginia Request for Quotation # RJC288

AT&T Proprietary

Page 12 or20

12

•
T'h;,' second debiT ('{[fliug option is ~""Clipt)lllt:-.SS; pfe·-paid debit cards. The,..,-e curds are in paper
so they iln flO! become a securi{r hazard. _-,4 r & T pre-prints the cards- I,!-,fth {/ ,\IN:Cfjf..:d

/(ft'JU

and a random(i' generated PIS. 4T& T Customer Service load." the accounts
on the "ysteJn. The can}..' are ,void to tite facility and Then re-_\,{ifti il1 the prison
,r:.o;nmi"'";siU}' at/!lCe wdue, 7"he ilunate fL";es the PlY defloted {lJ1 the card until thy dol!ar limit /-;
dO!(£lr iWWUlli

t'Elf!(.l(C(F

The curti is then thrown iIH\'U' aud Ihe inmate purchase:.. a Hen> card with Ii ne~l-' p},v.
PI:\' numbers ,f.;~enetated it}]" acbj; cuyds [Jre indc{h':f1dent of tire P//\/ flC{"U[1i1f5 ;-equlrcd fur
i"}Jilr!..'; {"i;fling. AU {";flier debft/utlethJf1s (Ire the ,..;ame ifS ,,:;titted abm·e.
ri.~jjcfu::d.

REPORTS - The successful vendor shall provide the following system and usage reports on a
monthly basis at no cost to the State:

A: .
B.
C.
D.
E.

Record,bYday, of PIN adds al1d deIetes,byfaciliiy
Total billed revenue and commission by facility
Frequently called number report - weekly by PIN
PIN numbers in use
Station Message Detail Recording, including:
1.
Specific numbers called by PIN
2.
Duration of calls
3.
Date and time of calls
4.
Call charge, for local, IntraLATA, and InterLATA
5.
Inmate station used (extension number)

.-'1 T& T Responw.!: !Olt/<!rstood {lnd complies. All reporn' listed J.vili be provided 011 Ii l!lonrh(v
btl.""i,,' ifft 11{} eftS! fa tile S'tate a.\' .~pec{ti(!d. Please sec Rf.T0rt Sumpie<.; TAB /;}{.wd in rJd\ RFQ
rt'.\jJotl,<;e,

West Virginia Request for Quotation # RJC288
AT&T Proprietary

Page 13 of20

13
~ATIIoT

VENDOR SERVICES
SERVICE RESPONSE TIME - The successful vendor shall respond (call-back) on all service
calls for hardware/software within 2 hours, 365 days a year. When on-site service is required, the
vendor shall provide technicians that are professionally trained to provide fast, reliable high
quality service. If on site service is required, the response time shall be within 6 hours for the
service call, 7 days per week, with a pennanent point of contact with the successful vendor. The
on-site technicians shall be residents of the State of West Virginia to ensure on-site service is
provided within the time frame specified earlier in this section. Equipment removed and repaired
off-site shall be replaced with loaner equipment, at no expense to the DOC or RJA. The
successful vendor shall provide each facility with a too-free 800 'Ir 888 telephone number for
service calls and system administration issues. The successful vendor shall not block anyone
from calling the toll-free line to report a service problem. The system shall be capable of remote
diagnostics and the dedicated line for relllot<,: diagnostics slJallbe aUhe expense of the successfuL
vendor.
..
AT& T Re,",pan>;'e: UNderstood lind co/upfie.;,'.

Service will lu[!uNe l!onCu.'<tomer S:en'fcc is ib'[d!abk;
direct~r by gOO nWJ1bi~r :l4ontif.(V through Friday IN!},!! 8:0(j a.m,_ tu 5:UO p.m.
After !J(}ilY\':
support is available 24./7, 365 days per year. Oil-call ::.t!r-..t('c ,,,'rafT is. noN/led via PiJf(er upun
TELE'Qi:JP

("u.Yf(I;Jltf!F

OiU'J'gcllt..},/rmuillc prucedures that can be r:ddn:,'.-.\'cd n:Ulo[cfy.

receipt of a l.oieemail t}!1rhe800number.Cailbacks are placet! withiJl one hour to
w.:knowledge receipt and begin .adtlres_>.;ing the i"~lte Ul hand. TELEQDIP will !wt{fr the
f[[«ility of repair progrt:ss by phone or £uutil un!t:'ss othent'h,'e .'pec(fje~d. TELEQl/lP )1'ill
mOl1itor tlte _'dle rhrou/(h J1~'-tltt(F jJolli!!U (wd IOlr/lie J'Pl'ieH' h) minirnjze n1((im~ minot, lIllti flonemergen(y problems.
'
Upon receipt of a service problem. Customer Serrice will attemp' to ilial il1tu the sysrt;>w
ri!miJti:'£r~

The sy.\'tem con fair},,' ,i,i£TtTai diagnostic uiiiitic."; !lUff H'ill be rIm b)' the Customer
SCf'rice tei.'hnicial1 {i....' Jw!l} as reriEh'ing cal! detai! ft?cOJ'fi:;, !ookiu/f; fin" cali {l{,til'i(r~ arid

reriewiu<-ft lag files. ,11u: technician ·wil! repair the problem lY'm{}f{!;.~}'. fl po,~·_~'ibjf!; (F the
technicial! determines the problem requires i.!J1-·,\·.-ire usSiSftiJl:_.'!?, he Ji.;i!1 JiiJt((r .cj T& T to dispaf-i.:h
an on-,,,-itc service teclufician, The,vt' fc{<iltfirians will be blisu! fhrPII.f;dwlft
(~frordfac',,'f tl!."'poi1.\e times as required by tht! R.FQ.

H··-t:':';! ~ 'irf:.~ini{j

tu

MOVES, ADDS, CHANGES, DELETES - The RJAIDOC shall have the right to initiate moves,
adds, changes and deletions of telephone stations at each facility. The RJAIDOC shall work with
the successful vendor to establish telephone locations and the number of station required at each.
~1

r& T Re_'p(.'n:.;c: ant/etSw(tt/ and COJl1p!if!~"" A T& T shall H'of'A with RJ..l/'J)(){ to

tElephoJ1e fOfarit)!l.\ and the lHnnbc-r

t:!'.\'f{itit.}!!

i;~."'rab!hh

reqUired {If {;fit!f.

HOT LINE - The successful vendor must provide each facility with a toll free service Hot Line to
enable consumers to discuss concerns related to billings .
.j T&T Rcspuil',t:': iiHder.\[-uod aui! dhTiplie\ • .~ I'& T Y~'ill pdJ-,,·ltLe 11 rwin!.Y:i{d SUfh~88 nUtn;)!..'!"
on oil AT& T hiliitrg tr' a!tOi~' (f}!lSllnUT\' U) Lal/ A T& T to discuss rhu'r coru."erns.

West Virginia Request for Quotation # RJC288

AT&T Proprietary

Page 14 or20

14

COMMISSION STATEMENTS - The successful vendor shall provide the facility with
commissions on revenue earned by inmate calls. Commission payments earned at regional jails
shall be forwarded to the Central Office of the RJA, while commission payments earned at DOC
facilities shall be returned to the facility from which they were earned. Commissions shall be
calculated as a percentage of gross billable revenues (non-payments and collections against
persons called shall not be deducted from the gross, this is an expense incurred by the vendor)
and shall be payable no later than the 20'h day following the end of each month. If a commission
payment is late, the successful vendor will receive a notice from the RJA and/or DOC stating the
importance of receiving commissions in a timely manner. If a commission payment is late a 2nd
time, the RJA and/or the DOC will beginthe process of having the vendor declared a "nonresponsive" vendor with the Purchasing Division Of the WV Department of Administration,
which prevents the vendor from doing further businesswith the State of West Virginia and allows
"thTRJAlDOC tobegiri finding illtenuitiveinmate telephone service. "Ail vendors shall provide a
payment bond in the amount of $250,000 to cover unpaid commissions for the entire account
(DOC and the Regional Jail Facilities). Detailed revenue statements shall be provided with each
commission payment.
.·4 T& T Re"'poJ1se: undentoOl! and complies. AT&T n-ill proriile
(~r$2S0,OOO tf) C01.'{-!r

[i

pi~rment

bOlld in tlu? afW}U!ll

unpaid cOillmissiollSfor tlte entire {/CCOWlt (DOC and Ihe Regional Jail

Facilities) lIpon award of tile contract.

COMMISSION ENHANCEMENT AND AUDITING - The RJAJDOC retain the right to audit
the calling data and revenues resulting in commissions from the inmate telephone. All vendors
shall commit to this. in their bid response. The successful vendor shall be furnished with a ten day
notice prior to the RJAJDOC executing their right to audit.
,/1 T~'J. T Respons'e: lltltier,'J'footi dl1d complief":, AT& T nmuuit.\' to the R.JA/J)OC that the.v retain
the n::;h; to itlldit AT& T's ('/tHing duta alId re..,!t!Htu!.f.,' tesiilring in cmnmi:;.\'ions ff'tn:t RJA./f.>OC
inmate telepJU}}leS,

TRAINING - The successful vendor shall train regional jail personnel in the various aspects of
the inmate telephone system administration, operation and reporting. The inmate telephone
system training must be provided on-site at the various facilities, and at no cost to the West
Virginia Regional Jail and Correctional Facility Authority or Division of Corrections.

West Virginia Request for Quotation # RJC288

AT&T Proprietary

Page 15 of20

15

•

AThT

Objective

Training
Topics

Ensure designated personnel at each facility are fully trained in the
administration and management of the inmate system.

.

Topics to be covered in this training will include:
Inmate call process
Communicating change requests to administrators
• Reporting Options and Queries
TOM Administrative Terminal security and general
information
. Call number blocking and privileged humber entry
PINlDebit Account Management centrally and/or
locally
HearSay Operating Instructions and options
• TOM and Hearsay as investigative tools
Trouble Reporting Procedure
Remote monitoring, remote playback, recording,
and data access capabilities
Recording Storage Management centrally and/or
locally
Emergencies - phone shut-down, reporting, service
issues

•

•

•

•
•

•

•
•

•

•

Sessions and
Format

Attendees

The training sessions will be half-day sessions at each site on a mutually
agreed upon date and time. The format will be an open training session
using a multimedia presentation, printed materials, and a question and
answer session. Each session participant will receive a binder with
documentation on each training session topic.
The sessions are targeted for site project coordinators and/or investigative
staff depending on the location of the training and the needs of the State.
The ideal training session size is five people to allow for extensive one-onone training and exchanges.

FuUuw-ri}; Truining. J1ilsr upgl'ad{},~ or ci!auge5 ~i'ifl lurt rnjulre .Fi'rma./ rrab-:iug, C(;mpli'fe
admfni\trafh'f!.. opcr:trl;Jiull, mul/{frr U:'X..T i;L~1ru('ti(1n,\ tLY applicabfe~ l-i'iH be iSSJi<;.'d H-,fth d!l)"
upgnu!c,;, {Ii" drfiR:~<e\. lfl the d'01[ that additjouai training is 1't:!quired, .'1:T& T h'jll pr,fi-'itie the
nec<!.\S!H'.r tr{lining in the nUjsr (fppropri~1t{"Jllrlftf1 and mann!!]'.

West Virginia Request for Quotation # RJC288

AT&T Proprietary

Page 16 of20

16

AT"T

INSTALLAnON - An installation date shall be guaranteed by the vendor for a time period
beginning at the signing of the contract. Installation procedures shall be coordinated in such a
way as to minimize disruption of the facilities' routines and result in minimal downtime to the
inmate telephone system. The system shall be at a minimum of 50% operation within 30 days
and 100% operational within 60 days, at each facility. The successful vendor shall guarantee that
the installation of the equipment and associated wiring shall be made in accordance with all
applicable provisions of the National Electric Code and FCC Rules and Regulations .
.4.T-"'~T R.e!';ponse: u;uit:-.'r'.;t()od and complies. I-or m~}te .co.mplete dcscripti.-:ms ojAT(.~I
installation plan and reS()llrc{:'s. see '~A T& T',',; fn ..,:tallation and JJaiutenaJ1{"e Appror:dl" fa the
State (~r 'Ve~''il J--!;:!{il1ia (RJ4/f)()(j in T·Il:! 4.

i, COlltnu'f Signing (T)

Begin Production a/the State of JVe\t Virginia Phone
'<')stellls

2. T - THO

Ship phone sysiemsto State ot/Vest Ilrginia

J. T- T+6(J

Schedule and Plan In:"'({lltatioJ1 ill conjunction with
AT&. T inswill/tion teaill

3. lnstallatiol1 l)ay+

1"','01'1.- with A r& .T~s ,s'ui>-{-oJ1tractors remute!y and uH~,~"ite
to !)J:gul1i;;c TELEQLIP eq!ilpnlent prognlJn ~yste!11
par£lJJtcters. block fJUillber:L troubleshoot }Jn~h!ems. truin
J

at.bllif!i:~trafioH~

4. Life o(Cmtract

load ,";(~ftware~ find test.

Prol'idedai(l" .mpport/hr all problems relating to

TFLEQI.'IP .'ys[ef11.
INSURANCE - The successful vendor shall purchase and maintain in force, at its own expense,
such insurance as will protect it and the State from claims which may arise out of or result from
the vendor's execution of the work, whether such execution is by itself, its employees, agents,
subcontractors, or by anyone for whose acts it may be liable. The insurance coverage shall be
such as to fully protect the State, and the general public, from any and all claims for injury and
damage resulting by any actions on the part of the vendor or its forces and enumerated above.
The successful vendor shall furnish a copy of the original Certificate of Insurance upon being
awarded this contract.
--'i T& T Rt:'spollse: U!uler!,t{i('ld If!!£! Ifill cumpt:r. Ljwn [tH'(ttfi, A I/\: T ~~'ilf r~r:}n'd.c rlh' Stith' Iriti:
{fur C{TtlJil-"a.te {~l !n .. -ur{fnce providing thi' nt'f'i'ssar:r li!.\HNuu:e nE{>dul.

West \lrginia Request for Quotation # RJC288
AT&T Proprietary

Page 17 oflO

17

£\
........ .

•

The following table highlights the primary roles, responsibilities, and qualifications of key
members of the AT&T support team.

Name

Position

Primar) Rolc/RcsponsibiJif)

Years of
Experience

Tom Sweeney

AT&T National "
Publics Market
Manager

Provide executive-level
support to ensure proper
corporate commitment and
resource allocation

Over 25 years supporting
inmate systems and
accounts

Tim Miller

AT&T Contract
Manager

Ensure compliance with all
contractual and administrative
requirements

Over 21 years experience
with AT&T, including the
successful management of
large inmate projects for
several State DOC's.

...

....

......

...

......

I

.....

Bill Reynolds

AT&T Project/
Implementation
Manager

Overall responsibility for
planning, scheduling, and
managing the implementation
of the State of West Virginia
project; ongoing responsibility
for maintenance and
operational excellence

Over 26 years experience
in installing and managing
the operations of public
payphone and inmate
systems

Tom Klemm

CCG Service and
Support Manager

Manage the personnel and
systems responsible for
installing and maintaining the
public payphones and inmate
systems

Over 12 years of
experience in servicing
and supporting smart
payphones and systems
withCCG

Ed Jones

Onsite System
Administrator,
Inmate Facilities

Assist in implementation and
provide ongoing operational
and maintenance support for
the inmate calling platform

Over 12 years experience
in managing and
supporting all aspects of
telephone system
installation, maintenance
and collection activities

TBA

Field
Technicians

Provide onsite installation and
maintenance support; CCG
will provide field technicians
located throughout the state.

Thoroughly trained and
certified in installation and
maintenance operations

John Mow

TELEQUIP Vice
President

Provide executive-level
support to ensure proper
corporate commitment and
resource allocation

Over 20 years in
telecommunications in
various product, marketing
and operations positions

Mary Henson
Marvin

TELEQUIP
Project Manager

Assist the AT&T
Project/Implementation
Manager in planning and
managing all initial installation
activities for inmate facilities

Accomplished project
manager with experience
at T-Netix prior to joining
TELEQUIP

(Subject to Change)

West Virginia Request for Quotation # RJC288

AT&T Proprietary and Confidential

Installation and Maintenance

18

•
Name

!'osition

I'rimar} Role! Hesponsibilil}

'Years of
Experience

Broda
McAlister

·TELEQUIP
Customer
Support Manager

Provide technical and
operational support for the
inmate-calling platform.

Over 5 years experience in
supporting inmate systems

Jim Foster
Quintin Square
Derek Boswell
Danny Ashley

TELEQUIP
Customer
Support
Specialist

Provide technical and
operational support for the
inmate-calling platform.

Experienced in providing
initial installation and
ongoing maintenance
support for inmate systems

Shirley Roudi
&
John Lavelle

AT&T Financial
Ensure the integrity, accuracy,
Services Manager and timeliness of revenue
reporting and commission
payments

Over 20 years with AT&T,
including 8 years
experience in directly
handling public payphone
- arid

..........

"inmate C"ommisslons

.

It is important to note that these are just the key people that will be involved in the

installation and maintenance of the proposed systems. Additional personnel and
organizations within AT&T, CCG, and TELEQUIP will provide support for various
implementation, operational, and maintenance functions.
The key to the successful implementation of any project is thorough planning and expert
project management. The AT&T Project/Implementation Manager (Bill Reynolds) will be
responsible for leading the AT&T Team in the implementation of the proposed services. Bill
is trained and experienced in AT&T's "Project and Implementation Management"
methodology, which has been used to successfully implement hundreds of projects similar in
size and scope to the State of West Virginia.
On the following page outlines the primary roles and responsibilities of the AT&T Project
Manager.

West Virginia Request Cor Quotation # RJC288
AT&T Proprietary and Confidential

Installation and Maintenance

I

19

~E~AT&T

AT&T Project and Implemeniation l\lanagcmcnt

•
•
•

Project
Development

Confirm project scope with the State.
Verify that all technical documentation is in place.
Assemble team members (e.g., Work Center managers, billing managers,
subcontractors, and equipment vendors).

•
•

•
•
•
..

...............

Project
Planning

•
•
•
•
•

•
•

•
•

Project
Implementation

•
•
•

•
•
•

•

•

Verify roles and responsibilities.
Begin negotiating due dates with all entities and confirm equipment
orders.
Review interface requirements of each project component.

Document all commitments.
Prepare initial timeline for total project and begin identifying critical
milestones.
Keep the State informed of progress.
Establish kick,offmeeting with the State,

Develop an Implementation Plan (draft is submitted).
Develop the Subcontracts Management Plan.
Prepare a Work Breakdown Structure (WBS) to establish the sequence of
events for the project and final critical data path.
Identify jeopardy situations.
Confirm that all necessary resources/training/personnel are available for
the project.
Identify communication status requirements.

Develop Cutover Plan, including:
, Sequence of activities to be performed and responsibilities
, Jeopardy and escalation procedures
, Contingency plan
, Change control procedures
Review and track orders.

Hold status meetings.
Resolve jeopardy issues as they occur.
Provide continuous status to the State.

Verify that all commitments are met and the facility is ready for cutover.
Execute cutover plan.
Invoke contingency plan if cutover cannot be completed.
Invoke change control.

•

Project Closure

Verify completion of cutover.

•

Customer
Acceptance

. . . . .......

Hold post project review meetings to detennine customer satisfaction.
Provide maintenance 1ife-cycle contacts and procedures.

•
•

Complete administrative documentation and ensure all inventories are

updated.

•

Provide service specific Measures of Quality based on customer
expectations.

Figure C.2. AT&T Project and Implementation
Management Responsibilities

West Virginia Request for Quotation # RJC288
AT&T ProprietarY and Confidential

Installation and Maintenance

20

AT&T Implementation Approach
AT&T will provide a smooth transition from the current inmate pay telephone service while
providing upgraded and enhanced system capabilities and functions.
AT&T's Implementation Plan is designed to be proactive and responsive to the State's
ongoing requirements. Specific plans and timelines will be developed for individual locations
to meet the unique needs and requirements of the facility. AT&T will identify and track all
major milestones and activities utilizing automated project management support tools and
critical path methodologies. Each milestone will have definitive start and ending dates. The
AT&T Implementation Team will receive weekly updates from each individual assigned a
task. Each task will be tracked and reported. with dependencies noted and critical areas
identified as required. AT&T will work closely with the State to develop and modify
prograrnschedules.andmilestoIll:!s.throughout.the contract. ...
AT&T's Implementation Plan will clearly detail the roles and responsibilities of all parties,
the major milestones and activities to be accomplished, and the processes and procedures to
be used to install, test, and transition the inmate telephone systems. A full Implementation
Plan will be developed and provided to the State upon contract award.
AT&T's approach encompasses a four-phase implementation and support approach ..

Phase 1.
Pre-Award

AT&T has appointed a Contract Team Manager (Don Eades) to
represent AT&T as the primary contact for the State of West
Virginia on all matters related to the ITB and contract
negotiations.

Phase 2.
Pre-Installation
Planning

Upon contract award, pre-installation and transition planning will
be managed by the AT&T Project/Implementation Manager, Bill
Reynolds. During the pre-installation planning phase, Bill will
have the primary responsibility for development of the
comprehellsive transition plan for the State's facilities and
services. Bill will oversee and coordinate all aspects of the
planning process with the State and the AT&T Team to ensure a
smooth transition from the incumbent's services to the installation
of AT&T's inmate pay telephone services.

Phase 3.
Installation,
Transition,
Implementation

The overall installation, transition, and implementation will be
managed by Bill Reynolds (AT&T Project/Implementation
Manager). He will be assisted by an experienced, well-staffed
implementation team that will follow the procedures and process
described in the following subsection. All installation and cutover
activities will be conducted so as to minimize dismption to daily
activities.

West Virginia Request for Quotation # RJC288

AT&T Proprietary and Confidential

InstaUation and Maintenance

21

€::;ATa.T

Phase 4.
Ongoing
Management Maintenance,
Collections,
Customer Service

The Service and Support Manager will be the State's primary
contact on a daily basis for all matters related to the operations of
the AT&T Communications System. He will oversee the day-today work of the AT&T team. Tom will have primary
responsibility for al1 maintenance, repair, and collections for
public pay telephones on a day-to-day basis. For inmate systems,
the System Administrator (s) and TELEQUIP technical and
management support resources will support the Service and
Support Manager.
The Financial Services Manager (John Lavelle), to be replaced by
Shirley Roudi, will have primary responsibility for ensuring all
reporting, financial and contractual obligationsto the State of .
West Virginia are met. .. ..

Please see implementation Schedule for details on the proposed schedule.

Responsibilities for Installation and Acceptance
The AT&T Implementation Team has responsibility to ensure that:
•

The master installation schedule is developed, coordinated, and maintained

•

The performance of contractual obligations is tracked

•

Reports comparing task/schedule baselines against current performance are prepared

AT&T's overall responsibilities include the following:
•

Hardware equipment selection and certification to ensure that all equipment procured,
delivered, installed, and operated for the State conforms to technical specifications and
is compatible with the network.

•

Initial site survey and preplarming meetings for each site are completed; prepare
checklist.

•

Track and monitor the transition and implementation progress to ensure expeditious
delivery of services.

•

Drawings, specifications, and engineering changes to assure that materials, equipment
(hardware/software), methods, and operations reflect current technical specifications
and operational requirements.

•

Testing and examination of all features and operability to assure that test practices and
equipment provide the means for optimum evaluation of characteristics subject to
inspection.

•

Reliability, maintainability, and availability assessment to assure life, endurance, and
continued readiness of the ITS.

\\'est Virginia Request for Quotation # RJC288
AT&T Proprietary and Confidential

In.tallation and Maintenance

•
•

Technical documentation, including drawings, specifications, handbooks, manuals,
and other data to provide a comprehensive record of ITS configurations.

•

Apply standard quality assurance methods and procedures throughout the term of
the ITS Program to ensure Team contract compliance, program performance, and
monitoring of subcontractor activities.

Program management controls, administrative reporting systems, detailed implementation
plan, and the installation schedules will provide the State with current implementation status
as well as overall contract and ITS network performance. AT&T will provide detailed status
reports during the installation process. Any potential scheduling changes can be anticipated
from these reports and implemented in advance. When installations are completed, written
reports will be submitted to the State. The Project/Implementation Manager will maintain a
master list of sites and track all installation activity to the Implementation Plan and Project
Sche<lllle .. AT&T will.provide .. bothweekly.andon-demandupdates.
AT&T will use automated program management tools, network management, and control
systems that monitor implementation progress and system performance.

Overview of Implementation Activities
Following is an outline of the major activities that take place during the Pre-Installation,
Installation, and Post-Installation phases.

Pre-Installation Activities
Item

Acthit)

Description

1

Contract Signed

The award and signing of the contract officially
begins the implementation process.

2

Meeting Schedules and
Contacts Established

Establish a schedule of regular meetings and
attendees between the AT&T Team and the State of
West Virginia. Identify primary contacts ("facility
manager") for all State facilities involved. in the
implementation .
.

..

3

Initial Implementation
Meeting

The AT&T Implementation Team meets with the
State to discuss and finalize the full implementation
plan so that potential obstacles are considered and
contingency plans are made. The State should
provide AT&T a listing of all payphone line numbers
by location. Issues such as specific features to be
installed, day-to-day contacts, working processes,
branding requirements, etc. are addressed.

4

Site Surveys

Site surveys are conducted to determine the specific
requirements of each facility, including cable,
electrical, equipment, phone locations, and the type
of enclosures. The AT&T Implementation Team
will work with the appropriate State and facility
representatives to determine dates for site surveys at

West Virginia Request for Quotation # RJC288
AT&T Proprietary and Confidential

Installation and Maintenance

22

•
Item

Activit)

Hcscription
each facility.

5

Implementation Plan and
Schedule Finalized

AT&T will submit a Final Implementation Plan and
Schedule to the State for review and approval.

6

Service Orders Issued

Orders are issued for station equipmerit (inmate pay
telephones), dial tone for phone lines, electrical,
conduit, and cable (if needed). AT&T will notify the
State and the site contact of the estimated due date, in
accordance with the approved Final Implementation
Plan.

7

WAN Connections
Ordered

Network, cabling, and necessary hardware
requirements are finalized and installations are
scheduled.

Li\N(EqlliplIlent/CabJe .
Installations Scheduled

...

8

Site Branding Developed

This refers to the recorded message heard by the
called party, which identifies that the call is coming
from the "The State of West Virginia Correctional
Facility." This begins the production of chips, which
contain this digitized message.

9

Employee
Information/Security
Check

AT&T will provide information on employees who
will participate in onsite installation activities for
purposes of security check and clearance.
Information provided will include the full name, date
of birth, and social security number of employees.
AT&T will also provide the State written
certification from employees that they have been
informed of the special conditions outlined in the
ITB.

10

Establish Conversion Plan
with Current Vendor

AT&T will coordinate with current vendor(s) to
ensure that the conversion to new service goes
smoothly and without service interruptions.

11

Station equipment shipped

Station equipment is shipped to the facility.

West Virginia Request for Quotation # RJC288
AT&T Proprietary and Confidential

Installation and Maintenance

23

24

Installation Activities

Item

Install inmate telephone
equipment

Install new inmate telephone station equipment.
AT&T will schedule all implementation and cutovers
to minimize downtime and perform all work at hours as
directed by the State.

13

Inmate Computer
Equipment Assembled,
Staged, and Delivered to
Sites

The inmate system equipment is assembled and
forwarded to a staging and testing area prior to
shipment. The system is typically shipped two weeks
prior to cutover.

14

AdminiLIDB Installation

Configure the AdlllinILIDB

15

Feature Selection
Fiiialized

Options. insysteJ11 design and op.erationaread<lressed.

16

Training Planning and
Materials

Deliver Training Materials and finalize training
requirements, attendees, locations, and schedules.

17

Onsite Installation of
Inmate Systems

Install computers, communications links, and other
equipment, as well as perform System Integrity checks.
Prepare and install TELEQUIP systems as specified in
the appropriate "Installation, Test, and Maintenance
Manual."

18

Software Installation and
Test

System software for the inmate system is installed,
programmed, and tested.

19

System Data Conversion

Data from the old system is converted to the new
system, block database online, remote system check.

20

·1

Description

12

•

Acthity

Cutover

Phones are cutover line-by-line and tested to ensure no
interruption of service. AT&T will notify the State five
working days prior to an area being cutover. AT&T
will schedule all cutovers to minimize downtime and
will perform allwork at hours as directed by the State.
Service affecting cutovers will be accomplished at
night or on weekends and will be scheduled in advance
with the facility manager and the RJAiDOC.
AT&T will ensure that all installed services have been
tested and made ready for use prior to cutover. The
cutover is complete upon successful completion of the
final system test, at which time the State should issue
written notification that the installation has been
accepted.

21

Clean-up and Final
Acceptance

Installation is complete and the administrator takes
charge of the system.

22

System Training

The AT&T Team conducts system training in
accordance with requirements. (See Training Plan.)

West Virginia Request ror Quotation # RJC288
AT&T Proprietary and Confidential

Installation and Maintenance

..

•
Post-Installation Activities
Item

Activity

Description

23

Post-Installation Activities

Following are the post-installation activities that occur
in a typical system deployment.
+

•

•
•
•
•

•
•
•

Validation
Block Number Process
Daily Downloads
Call Detail Records
Daily System Check
Call Rating
CDR Conversion
Diagnostics
Remote Maintenance

Description of Implementation Processes
Following is a brief overview of how AT&T's implementation processes will meet the State's
requirements and assure a smooth, successful transition.
1. Premise Installation

AT&T will schedule all implementation and cutovers to minimize downtime and perform all
work at hours as directed by the State. Fonnal installation procedures and guidelines are
followed and testing procedures completed before cutover. Installation Site Technicians will
be given an orientation to become familiar with the proposed system and the State's
operations and expectations prior to the installation.

2. HardwareTesting and Implementation
The burn-in period is a minimmll of 48 hours on the complete major electronic subsystems.
The inmate service equipment will be "stress" tested for a minimum of 48 hours prior to
shipment and installation. The stress test includes a call generator producing over 100,000
calls in the 48 hours to stress test the equipment. Following the electronic subsystem bum-in
period, the subsystems are loaded with an appropriate fillllware and software set and
connected into an appropriate test facility, in most cases being a full, "up" system equivalent
to a complete field installation. Technicians then fully exercise the system by running tests
that examine all of the functions the system may be expected to perfollll in the field.

West Virginia Request for Quotation # RJC288

AT&T Proprietary and Confidential

Installation and Maintenance

25

26

'i~ATaT

3. Testing and Cutover
The State's functional requirements, hardware and software, installation procedures and
schedules, and post-installation and test results provide assurance that all phases of the
installation are met. During the on-site installation, installers and system administrators go
through a point-by-point system check to verify that all features function properly.
Each phase of installation and system testing is perfOlmed as quickly as possible without
impacting day-to-day normal operating conditions. In addition, installation and system testing
are executed with mmimal system downtime. Installation and system testing are conducted to
ensure proper working conditions at each site. The successful completion of tests will allow
the State to accept the services delivered under the contract.
4. Acceptance Tests for Inmate Systems

the At&tteam will perform~omprehensiv~ acceptance tests on all components of the
inmate systems to ensure proper operations and to validate functionality.
Figure C.3 illustrates a typical Acceptance Test Checklist for the DIGITAL ACP Call
Processor.
Figure CA illustrates a typical Acceptance Test Checklist for the HearSay Recording
and Monitoring System.
Figure C.5 illustrates a typical Acceptance Test Checklist for the TOM Administrative
Terminal.

West Virginia Request for Quotation # RJC288
AT&T Proprietary and Confidential

Installation and Maintenance

27

Test all phone ports for automated operator message using "Burtset"
Test all

trunk ports for dial tone using "Burt-set"

Test all outbound trunk stations for the ability to place 1+ phone
calls.
Place a collect only 0+ call for the following:
a. Local call
b. Intralata calI
c. Intrastate call
. d.lnterstatecall
e. International call (if applicable)
Place a coIlect only 0+ call with inmate PIN for the following:
a. Local caIl
b. Intralata call
c. Intrastate calI
d. Interstate caIl
e. International call (if
Place a collect only 0+ call with inmate PIN and each number in
call number list.
Place a coIleet only 0+ call with inmate PIN and a number NOT in
caIl number list.

Implement caIl-time restrictions, call duration, etc. for the
following and test:
I. Globally
2. By inmate phone
3. By PIN
Place calls to "Blocked" numbers to ensure that call number

Figure C.3. Digital ACP Call Processing
Acceptance Test Checklist

,"Vest Virginia Request for Quotation # RJC288
AT&T Proprietary and Confidential

Installation and Maintenance

28

Using the Monitoring Phone, verilY that scan mode and specific
keyed instructions function properly.
1. Initiate a recording
2. Scan all phones for off-hook conditions
3. Barge-in and disconnect a call
4. Monitor a live conversation
5. Verify that station ID, PIN, and called number are displayed
on
Phone.
From the TOM administrative terminal, program specific
pUf-l11?~rs, _ p.tU?_P-~$, _.or _PJNs_ Jo.

l.
2.

3.
4.

he_ recorded.

Place test call using the same as listed above
Verify that recordings were created for each scenario with
matching dates and times
Playback the recordings for each scenario (verify speaker
quality)
Archive the recordings

From the TOM administrative terminal, program specific numbers
that are considered "Privileged" that are not to be monitored Of
recorded.
1. Using the Monitoring Phone attempt to monitor and record a
Privileged" number
2.
on the TOM that no
were created
and

FigureC.4. Hearsay Recording and Monitoring
Acceptance Test Checklist

West Virginia Request for Quotation # RJC288

AT&T Proprietary and Confidential

Installation and Maintenance

29

Verify that all phones are labeled and appear in the "View
Current Phone Siatus" screen. View calls in
Run each "canned" report and double check for accuracy.
Print
•
Create an "ad-hoc" report and double check for accuracy.
Print report.
Block
modify, and delete a PIN record. Test PIN by placing
calls and verifying that settings in the PIN record process

Figure C.S. TOM Administrative Workstation
Acceptance Test Checklist
S. Project Controls and Quality Checks

Timely execution and completion will be monitored using scheduled completion dates.
Implementation or operational problems will be identified and corrected on a priority
basis. Summary reporting, trend analysis, and schedule monitoring will facilitate
tracking problem correction.
Reviews of installation status will be held throughout the installation period. In
addition to design reviews, internal technical reviews chaired by senior technical staff
will be held periodically. AT&T recommends weekly or bi-weekly status meetings
with the State throughout the installation period. During these meeting, we will detail
our progress to date and upcoming installations.
Program management controls, administrative reporting systems, detailed
implementation plans, and the approved installation schedules will provide the State
with current implementation. status .as well as overall contract and network
performance.
The AT&T Contract Team Manager will quality check the system and schedule
continual follow up checks.
6. Problem Management

Problem avoidance will be the primary method of problem management. For all
phases of implementation, operations, and maintenance, the management focus will be
on early identification of any performance issues that could develop into problem
areas. As potential problem areas surface, direct appropriate action will be taken to
identifY and eliminate the cause for concern. The State will be informed of progress in
determining solutions and will receive a summary of the problem, the corrective action
being taken, and resulting recommendations. Problem resolution may include
procedural modifications, technical interdiction to improve service delivery, actual
reconfiguration of system assets, or repair of system components.
We,t Virginia Request for Quotation # RJC288
AT&T Proprietary and Confidential

Installation and Maintenance

•

r

...

'

•

~

AT&T will use a comprehensive system of automated program management tools,
network management tools, and control systems to monitor implementation progress
and system performance.

7. Reporting
AT&T will provide detailed status reports during the installation process. Any
potential scheduling changes will be identified and addressed prior to impacting the
installation schedule. When installations are complete, written reports will be
submitted to the designated State representative for sign .off. The AT&T Project
Manager will maintain a master list of all sites and track all actual installations to the
Project Schedule. The State's designated representative will receive weekly updates,
"as well as any additional informationasrequesfed.
8. Training

AT&T will provide system training for designated State personnel, covering the
complete system with a system user guide. All training is provided by employees of
AT&T and/or subcontractors that have gone through certified training provided by
AT&T and/orTELEQUIP.
AT&T will provide on-site or classroom training for various levels of facility staff
including system administrators, special investigators, and data entry specialists, as
appropriate. AT&T will provide a combination of instructor-lead training and on-thejob training which emphasize hands on demonstrations to familiarize participants with
the TELEQUIP system.

'Vest Virginia Request for Quotation # RJC288
AT&T Proprietary and Confidential

Installation and Maintenance

30

31
.~~·.ATl.T

AT&T Maintenance Approach and Plan

--

AT&T guarantees that all maintenance activities will meet or
exceed the requirements of the State of West Virginia.

AT&T will maintain all inmate phones, related equipment, and any required wiring and
software provided under this contract in good working order at all times. AT&T will repair or
replace malfunctioning equipment and return it to good order whenever required.
AT&Twill provide the necessary labor, parts, materials, and transportation to maintain all the
proposed telephones and related services equipment in good working order and in compliance
with the equipment manufacturer'sspecificatidhsthtol.l/?;h6lit the Iifeoflhe contract. This·
support will be provided at no cost to the State.
Problem Reporting and Resolution. Please see AT&T's response to the State's RFQ
specifications for a complete description of problem reporting and resolution procedures and
capabilities.
.

",,:-:'-:,.

t~~

Service Desk.. CCG's Service Desk and Operations Center is located at 1101 Stewart
Avenue, Garden City, New York, 11530. Centralized operations are staffed 7 days a week
between the hours of 8:00 am and 6:00 pm to receive trouble calls. The overall monitoring of
all field activities is performed from this location. This centralized, single point of contact
approach, allows CCG to carefully monitor the progress of each job and to report the current
status of all work-in-progress to AT&T. CCG currently maintains a service desk staff of five
full-time service representatives. All personnel are available on a 24 x 7 call out basis to
respond to emergencies and major network outages.
Field Operations. CCG will open an office(s) within West Virginia to support the field
services required by this project. The facility will include office space for a full-time local
Service ahd Support Manager, a counting room, and a stock room to store spare replacement
parts;
All field personnel will participate in extensive in-house and OEM training programs prior to
the deployment to this project.

West Virginia Request for Quotation # RJC288

AT&T Proprietary and Confidential

Installation and Maintenance

32

Maintenance for the Inmate Calling Platform
AT&T is proposing an ultra-reliable inmate calling system, specifically engineered and
designed to minimize potential problems and outages within the correctional environment.
However, if problems arise, AT&T will resolve problems as quickly as possible to minimize
any downtime.
Onsite Technical Support. The System Administrator will be supported by a combination of
resources from AT&T, CCG, and TELEQUIP to ensure premier maintenance service for all
aspects of the proposed system. All maintenance and support personnel will be thoroughly
trained on the inmate systems and will be proper! y prepared with the knowledge, experience,
test equipment, and spare parts to quiCkly resolve any problems.

C:C::G,. undertheguidal1ceJl11d managemenLofAT&T,wili pro'lide the technicians to support
the initial installation and maintenance of the proposed systems. Technicians will be
strategically are located at throughout the State.
CCG will install all phones and maintain each instrument to ensure optimal operation at all
times. Their computer systems interface with each instrument determining optimum
performance. Exception reports, which. are provided to field technicians, are generated when
a problem exists. Part of CCG's servicing includes cleaning and monitoring the area around
phones.
AT&T will ensure that the frequency of on~site work is as often as necessary to provide
preventive maintenance to keep the system in good operational status.
Remote Diagnostic, Repair, and Administrative Capabilities. More than 90% of all
reported troubles can be remotely accessed and repaired. Most software problems can be
identified, diagnosed, and repaired remotely - which speeds the repair time.

All TELEQUIP Digital ACP systems are polled nightly by TELEQUIP. Along with the call
detail records, TELEQUIP can download system log files for review weekly, bi-weekly, or
.
daily.
The system creates a log of all identifiable problems encountered. These problems include,
but are not limited to, line out-of service conditions, software load failures, rejected dialing
patterns, voice card resource failure, etc. The log files are downloaded at regularly scheduled
intervals by TELEQUIP service technicians for review. Upon discovery of a problem,
TELEQUIP will contact AT&T as well as repair the problem remotely if possible. Otherwise,
the on-site System Administrator and/or service technicians will be dispatched to the site for
trouble-shooting and problem resolution.
Aggressive Sparing Policy. AT&T will keep at least 10% spares onsite in State facilities to
speed any unforeseen repair problem. The provision of spare parts will be provided at no cost
throughout the life ofthe contract.

West Virginia Request ror Quotation # RJC288
AT&T Proprietary and Confidential

Installation and Maintenance

33

Preventive Maintenance and Cleaning
AT&T will be responsible for any preventive maintenance required by the equipment
manufacturer and as necessary to maintain the levels of services proposed and required by the
State ... The CCG Service Technician will be responsible for regular onsite inspections and
maintenance. Inspections will include visual and payphone inspections to determine:

VISUAL INSPECTIONS

..

Is the phone clean?
Is the enclosure clean and free of debris?
Are proper signage and instruction cards available, ....
accurate, and clean?

AT&T will ensure that all inmate payphones, and enclosures are cleaned and sanitized
as needed. As necessary, AT&T will clean installed telephones and the surrounding
areas to maintain a clean, professional appearance. Each telephone, and enclosure (if
applicable) will be thoroughly cleaned at least every 6 months.

West Virginia Request for Quotation # RJC288
AT&T Proprietary and Confidential

Installation and Maintenance

AGREEMENT ADDENDUM

WV-96
Rev. 5;94

If! the evem of conflict between this addendum and the agreement, this addendum shall control:
ABRITS U10:S ~ Any references 10 arbitration contained in the agreement are hereby deleted. Disputes arising out of the agreement shall be presented to the
West Virginia Coun of Claims.
HOT P HARMl E,,"-S - Any clause requiring the Agency to indemnify or hold h:;mnleS5 any party is her;:by deleted in its emirety.

2.

GOVERNING I .-\\Y - The: agreement shall be governed by the iaws of [he State of West Virginia. This provision replaces any references to
goveming law.

J.

an~

otht:r Slate's

4.

TAXES _ P;ovi~ions in the agreement r.:quiring the Agency to pay taxes are deleted. As a State entity. the Agency is exempt from Fedenl. State, and locallaxes
and will not pay taxes for any Vendor including individuals. nor will the Agency file any tax returns or reports on bebalf of Vendor or any other party.

5.

PAYl\tIENT ~ Any references to prepayment are deleted. ,Payment will be in am:ars.

6.

lNTERfST _ Should the agreement ioclude a prm.;sion for interest on late payments, the Agency agrees to pay the maximum legal rate under West Virginia law.

All other references to interest or late charges are deleted.
7.

RECQUPMENT ~ Any language

8.

II~C'\L yEAR fl!NQ1NC. Service perfonned under the agreement may be continued in succeeding fiscal years for the tenn of the agreement, conringent
-upon--funds- being -appropl'iated-by-the -Legislature- or otherwise being _available_ for_ this serv ice~ In _tbe _event_funds are_ not appropriated _ otberw_is_e__3 yailable Jar
Ot_
this service, the agreement shaU terminate without penalty on June 30. After that date. the agreement becomes of no effect and is null and void. -Howe..'er, the
Agency agrees to use its best efforts to bave ;:he amounts contemplated under the agreemc!nt included in its budget. Non-appropriation or non· funding shall not
be considered 9.n event of default.

9.

STATUTE OF I.IMJTUION • Ar'.y clauses limiting the time in which nle Agency may bring suit against the Vendor. lessor, individua1. or any other party
deleted.

in the agreement waiving the Agency's right to set-off. counterclaim, recoupment, or other defense is hereby deleted.

aR

10. slml,.\R SERYlCES ~ Any provisions limiting the Agency's right to obtain similar services or equipment in the event of default or non-funding during the
term of the agreement are hereby deleted.
11. ATTORNEY fEES - The Agency recognizes an obligation to- pay anomey's fees or costs orily when assessed by a coun of competent jurisdiction. .-'\ny other
provision is invalid and considered null and void.
11. ASSIGNME:'lT - Notwithstanding any clause to the contrary. the Agency reserves the right t., assign the agreement to another State- of West Virginia ag~cy.
board or commission upon thirty (30) days written notice to the Vendor and Vendor shall obtain the ..vritt~n consent of Agency prior to assigning the agreement.
13. IJi\1ITATIQl'i OF I I;\BILUY - The Agency. as a State entity, cannot agree to assume the potential liability ofa Vendor. Accordingly, any provision Iimn-iog
the Vendor's liability for direct damages or limiting the Vendor's liability under a warranty to a certain dollar amount or to the amounl of the agreement is hereby
deleted. In addition, any limitation is null and void to the exter:.t that it -precludes any acrion for injury to persons or for damages to personal property.

1·,J.. RIGHT TO TERMINAIE - Agency shall have the right to tenninate the agreement upon thirty (.30) days wrinen notice to Vendor.

J 5. TERM]NATIQN CHARGES - Any provision requiring the Agency to pay a fiud amount or liquidated damages- upon tennination of the agreement is hereby
deleted. Th~ Agency may only agree to reimburse a Vendor tor actual costs incurred or losses sustained during the current fiscal year due to wrongful tt:nnination
by the Agency prior co the end of any cut"(ent agreem.ent term.
16. REN[WU,. Any reference to automatic renewal is hereby deleted. The agreement may be renewed only upon mutual written agreement orme parties.
17. PlSlrRAj'liCE - Any provision requiring the Agency to insu~ eq'Jipment or property of any kind and name ,he Vendor as beneficiary or as an additional insured
is hereby deleted.
18. RIGHT TO NffiICE ~ Ar!.y provisi~n for repossession of equipment without notice is here!ry deleted.
sian with nolice.

H.~wever.

the Agency does recognize a right of repasses·

19. ACrEJ ERAIIQN - Any reference to acceleration of payments in the event of default or non-funding is hereby deleted.
20. AMENDME:'IlTS - All amendments. modifications. alterations Or changes to the agreement shall be in writing and signed by boli. parties. No amendment.
modification, alteration or change may be made to this addendum without the express written approval of the Purchasing Division and the Attorney General.
ACCEPTED BY:
SIATE OF }lAST yIRGU'};IA
'-.N

if

Spending Unit: c-.__ t---~'-..

\

Signed:

'\

1.----:.,:_ ._ ......

'.

(~\ ~.- 1- ,
.~

.<
~)

VENDOR

,'" ...

f~<;~_~'}A'

·r'}... ' /

lr')
Title:

Date:

Company Name:

",
f;:;"CL (t/l~_
/

i\._)

j

,;"

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I

)"'7

4..J\_J~ .

.-1---"
..,,,/ '..-'U·'\....._

Title:

wv-%

AGREEMENT ADDENDUM

Rev. 5194

In the event of ccnflict between this addendum and the agreement,. this addendum shall control:
1.

ARRITRATION - Any references to arbitration rontained in the agreement are hereby deleted. Disputes arising out of the agreement shall be presented to the
West Virginia Court of Claims.

2.

HQLD HARMLESS - Any clause requiring the Agency to indemnify or hokLhannless any party is hereby deleted in its entirety.

3.

GOVERNING LAW - The agreement shall be governed by the laws of the State ofWest"Vrrginia. This provision rcpJaces any references to any other State's
governing law.

4.

1'AXES. - Provisions in the .agreement:requiring the Agency to pay taxes are deleted. As a State entity, the Agency is exempt from Federal, State, and local taxes
and will not pay taxes for any Vendor including individuals, nor will the Agency file any tax nmrns or reports on behalf of Vendor or any other party.

5.

PAYMENT - Any references to prepayment are deleted Payment witt be in arrears.

6.

INTEREST - Should the agreement include a provisiO-n for interest on late payments, the Agency agrees to pay the ma:ximmn legal rate under West Vu:gi:nia law.
All other references to interest or late charges are deleted.

7.

REcmrPMENT - Any language in the agreement waiving the Agency's right to set-off,. counterclaim, recoupment. or other defense is :hereby deleted.

8.

FISCAl YEAR FUNDING - Service performed under the agreement may be continued in succeeding fiscal years for the tenn of the agreement, contingent
upon funds being appropriated by the Legislature or otherwise being av.ai1able for this service. In the event funds are not appropriated or otherwise available for
this service, the agreement shall terminate without penalty on June 30. After timt date, the agreement becomes of no effect and is nuD .and void. However, the
Agency agrees to use its best efforts to .have the amounts oontemp1ated under the agreement included in its budget. Non-appropriation or non-funding shall not
be-comidered:-aIn~ventohiefm.rIt:.-

9.

STATIITE OF LIMITATIQN - Any clauses limiting the time in which the Agency may bring suit against the Vendor, lessor~ individual, or any other party are
deleted.

10. SJMII AR SERYICES - Any provisions limiting the Agency's right to obtain similar services or equipment in the event of default or non-funding during th~
tenn of the agreement are hereby deleted.
.
II. ATfORNEY FEES - The Agency n:cognizes .an obligation to pay attorney's fees or costs only when :assessed by a court of competent jmisdiction. Any other
provision is invalid and considered null and void..
12. ASSIGNMENT - Notwithstanding any cla:nse to the contrary, the Agency reserves the right to assign the agreement to another State of West Virginia agency,
board or commission upon thirty (30) days written notice to lhe Vendor and Vendor shall obtain. the written consent of Agency prior to assigning the agreement.
13. lJMITATfON OF T TABlT.lTY _ The Agency, as a State entity, can:notagree ro assume the potential liability of a Vendor. Accordingly, any provision limiting
the Vendor's liability for djrect damages i l l limiting the Vendor's liabilit¥ under a wammty 00 a certain dollar amount or to the amount ofthe agreement is hereby
deleted. In addition, any limitation is null and void to the ~xtent that it precludes any .action for injmy to persons or for damages to personal property.
14. RIGHT 'IO TERMINATE - Agency shall have the right to temrinate the agreement upon thirty (30) days written notice to VendoL
15. TERMINATION CHARGES - Any provision requiring the Agency to pay a. fixed amount or liquidated damages upon tennination of the agreement is hereby
deleted. The Agency may only agree to reimburse a Vendor for actnal costs incurred or losses stIstai:ned during the current fiscal yeardue to wrongful tennination
by the ~cy prior to the end of any cunent .agreement term.
16. RENEWAL - Any reference to antomaticrenewal is hereby deleted. The agreement may be renewed. only upon mutual written agreement of the parties.
17. INSIJRANCE - Any provision requiring the Agency to- insure equipment Qrproperty of any kind an-dname the Vendor as beueficim:y or as an additional insured
is hereby deleted.
18. RIGHT TO NOTICE - Any provision forrepos~ssion of equipment without notice is hereby deleted.. However, the Agency does recognize a right ofrepossession willI noticc.
19. ACCELERATION - Any reference to acceleration of payments in the event of default -or non-funding is hereby deleted.
20. AMENDMENTS - All amendments, modifications. alterations or changes to the agreement shall be in writfug and signed by both parties. No amendment,
modification., alteration or change may he made to this addendum without the express written approval of the Purchasing Division and the Attorney General
ACCEPTED BY:

Spending U ..

Signed:

Title:

Date:

RFQNo.

Affl.DA]U],

West Virginia Code §5A-3-1Oa states:

No contract or renewal of any contract may be awarded under this article to any vendor or prospective vendor when the vendor or prospective vendor or a related party to the vendor or prospective vendor is a debtor as defined in this section and the debt owed is an amount greater than
five thousand dollars in the aggregate.
Definitions:

.---"Deot"meansanyassessmenl,penalty, fine, tajCor other amount ofrribheyowed to the state
because of a judgement, fine, permit violation, license assessment, penalty or other assessment
presently due and required to be paid to the state or any of its political subdivisions, including any
interest or additional penalties accrued thereon;
"Debtor" means any individual, corporation, partnership, association, limited liability company or
any other form or business association owing a debt to the state or any of its political subdivisions;
"Related party" means a party, whether an individual, corporation, partnership, associ<!tion, limited
liability company or any other form or business association or other entity whatsoever related to
any vendor by blood, marriage, ownership or contract through which the party has a relationship
of ownership or other interest with the vendor, so that the party will actually or by effect receive or
control a portion of the benefit, profit or other consideration from performance of a vendor contract with the party receiving an amount that meets or exceeds five percent of the total contract
amount.
Exception:
The prohibition does not appty where a vendor has contested any tax administered pursuant to
chapter eleven of the West Virginia Code, worker's compensation premium, permit fee or environmental fee or assessment, and the matter has not become final, or where the vendor has
entered into a payment plan or agreement and the vendor is not in default of any of the provisions
of such plan or agreement.
Under penally of !awfor fulse swearing (WestVrrginia Code §61-5-3), it is hereby certified that the bidder
and all related parties do not owe any debts or, if a debt is owed, that the provisions of the exception
clause (above) apply.

Vendor's Name: - - 7 - ' ' - = = r - - - - - - f - . - - - - - - Authorized SignatureV

A -{.JYv.--V.:J ~"'-

I

/

4-A.v..C'3= Date: _fA._lf--.:.,~I--A-{)~±'--------No Debt Affidavit
July 20, 2001

AGREEMENT RENEWAL
This Agency Agreement between the West Virginia Division of Corrections and Global
Tel*Link Corporation ("GTL") serves to renew inmate-calling system services originally
contained in West Virginia Division of Purchasing Order number RJC288. The original Purchase
Order was effective February 1,2002 through January 31, 2003. The original Agreement between
the Division of Corrections began 16 June 2003 thru 15 June 2004. This renewal continues the
service with modified terms and under the same conditions as described under "System Features."
The Division of Corrections facilities covered under this Agreement include: The
Dernnar Correctional Center in Hillsboro, WV; the Anthony Center in White Sulphur Springs,
WV; the Pruntytown Correctional Center in Grafton, WV; The Huttonsville Correctional Center
in Huttonsville, WV; the Mount Olive Correctional Center in Mt. Olive, WV; the Lakin
Correctional Facility in West Columbia, WV, Northern Correctional Facility in Moundsville,
WV, Ohio Correctional Center in Wheeling, WV, st. Marys Correctional Center in st. Marys,
WV and the Martinsburg Correctional Facility. A list of the facilities with their mailing address
.. .....
...
. ahdhUfubet of iililliiteleJephones i"iiiCIiid"diri this Agreement:
Additionally, GTL agrees that this service shall apply to any other facility, which may be
opened and operated by the Division of Corrections during the life of this contract.
TERMS: GTL agrees to provide a commission offorty-six percent (46%) based upon
gross billable revenues as outlined under "Vendor Services - Commission Statements."

"r~~WcA]": This renewal"wi'W4Je'ilff~tfiW€b'ggYiililhltlffii~'1'6';;2bOll"ahd'wiJLextendfor
a~i\lliJ'i;l;t¢i,jj;qlJg,;t:J0)2Me!l.Ji;:thrB'iigff-jJ'1J?1ig~'f!5·F2009l"at which time the contract may, upon mutnal

consent, be renewed. There will be one renewal period remaining on this agreement and will be
for a period of up to one (1) year, or until such reasonable time thereafter as is necessary to obtain
a new contract. The "reasonable time" period shall not exceed twelve (12) months. During the
reasonable time period, GTL may terminate the contract for any reason upon giving the Division
of Corrections ninety (90) days written notice.
TERMINATION: This contract may be terminated upon mutnal agreement of the parties
with ninety (90) days prior written notice.

SYSTEM FEATURES
TAMPER RESISTANT PHONES - The irnnate telephone stations shall be designed to guard
against both irnnate abuse and natural elements. The telephones shall be tough and easy to keep
clean and the handset assembly shall be sealed and secured to the housing with an armored cord.
The telephone shall have no parts that can be removed without some special type of tool to
prevent both damage to the telephones and the manufacture of possible weapons. Tools needed
to remove any part of the telephone shall be provided to the Warden at each facility. The
mouthpiece shall be able to keep out back ground noise. The telephone shall have the following
physical and design characteristics: chrome plated DTMF tone dial that is water, flame and shock
resistant; hearing aid compatible; steel housing to protect the electrical components; scratch and
mar resistant paint/finish; concise instructions faceplate; industry standard design; armored
handset cord that is resistant to stretching and breaking; tamper-proof housing; and reinforced by
security stnds to prevent easy removal. Irnnate phones must not be capable of receiving incoming
calls.

10f7

LOW MAINTENANCE - The system shall have special surge protection and a long-term power
supply to prevent power surges and outages that may erase the operating software in the
controllers.
BATTERY BACKUP - The system shall include a battery back up that shall keep tbe system
rurrning for a minimum of 4 hours in the event of a blackout or power outage.
LINE POWERED PHONES - The system shall have phones that require no AC power to be run
to the inmate housing units. Phones that are lined powered or "smart" phones shall be installed.
CALL EQUIPMENT PROVIDED - GTL shall provide jacks, hardware, software, wiring, cut-off
switches, cabinets, housing/workstations for monitoring equipment, and all other items necessary
for proper installation, and any other cost to install and maintain the inmate phone service free of
charge to the DOC. GTL shall include a minimum of (5) spare handsets, receivers and handset
cords at each facility to serve, as spare parts should the original equipment fail. All cabling, cutoff switches andjacks shall become the property of theDivislOfi ofCorrecfiortS (DOC) fipon t1ie
expiration of any contract resulting from this procurement. The system shall be equipped with
one central office line per station, allowing for simultaneous call capabilities from all inmate
telephones. All equipment provided, including the inmate telephone stations, must be new, in
current production and considered state of the art at the time of installation.
MULTILINGUAL SERVICE - The system shall be capable of processing calls on a selective,
bilingual basis in English and Spanish. The inmate shall be able to select the preferred language
using no more than a two-digit code.
TDD - GTL shall provide the price of a Telecommunications Device for the Deaf (TDD) that
shall remain constant for the life ofthe contract. Facilities shaIl be able to buy a TDD from the
contract, on an as-needed basis, at that price at any time during the life of the contract.
CONFERENCE CALLS/TRANSFERS - The system shall prevent inmates from defrauding
DOC's and the public's telephone systems. The system shall have the capability to recognize an
attempt by the called party to transfer the call or create a conference call. The system shall
automatically terminate the call or announce to each added party that an inmate originated the call
in a correctional facility.
PROGRAMMED CALL DURAnON LIMITS - The system shall allow the facility to set and/or
change a limit on maximum call duration on site without the intervention of GTL. The system
shall automatically terminate a call at the time limit set, after giving the inmate a thirty second
warning. The system shall allow call duration limits to be set by facility, section or individual
station.
CALL BLOCKING - The system shall prevent all incoming calls and allow the blocking of
specific out-going calls from the inmate phones. The system shall block calls to the (Toll Free)
800,888,887,900,950,976, IOXXX, 91 1,411 exchanges, in addition to specific telephone
numbers of judges, witnesses, jury members, facility personnel and specific members of the
general public. The individual facilities shall have the capability to block and unblock any
number, exchange or area code on site without intervention of GTL. The system shall also have
the capability to block specific PIN numbers for inmates on site without intervention of GTL.
GTL shall not block any number from being called without permission of the DOC for any
reason. Only the facilities or the person being called may reqnest that a number be blocked. GTL

20n

may make a request to the DOC to have a number blocked, however, GTL shall wait for approval
by the State prior to blocking any number.
SPECIFIC FREE LOCAL CALLS - The system shall be programmable to allow specific free
calls as determined by the facility, such as calls to the Public Defender's Office, certain attorneys'
offices, bail bondsmen, etc.
POWER CONTROLS - The system shall provide on site programmable capabilities to tum on
and shut off either all phones or individual phones in the system. The system shall also have a
minimum of 2 manual control switches for each individual phone that override the automatic
feature. One switch shall be located in each housing unitIPod for Officer access, while the second
switch shall be located in a secured area for critical public safety sitnations.
CALL BRANDING AND ACCEPTANCE - The system shall identify each call as coming from
an inmate and the name of the facility from which the inmate is calling. The called party must
then be able to accept or reject the call by dialing a number on their telephone or by voice
recognition:" This featnreshallbe aVaU"bIHofcalI"dpflrtieswifh'rot.!iYdial and pUlse dial
phones as well as touch-tone service. The branding, call acceptance and call rejections shall have
the capability of being muIti-lingl,Ul1. The system shall have the capability of giving the inmate a
detailed response of why a call was rejected. Some examples shall be, but not limited to, the
following: "There is a request"; and, ''there is a block on this phone at the request ofthe
Institntion". Service must not change for unanswered or non-accepted calls.
PIN NUMBERS - The system shall allow for use of PIN numbers. The PIN numbers shall
consist of a minimum of 6 digits and a maximum of 1a digits, and the PIN number, once assigned
to an inmate shall "follow" that inmate as helshe goes to and from any of the facilities included in
this procurement. The system shall call for the inmate to enter hislher PIN number prior to
dialing any outgoing calls. The system shall use the inmate's PIN number in determining what
numbers can be called, what numbers shall be blocked form receiving calls, and any other
mandatory features. The system shall allow for PIN numbers themselves to be blocked from use.
GTL shall be responsible for initial inputting of inmates' PIN numbers and for entering the
maximum ono numbers that the inmate may call using this PIN number. GTL shall be
responsible for updating the PIN number database a minimum of one time per month, based on
information collected and provided by the individual institutions. GTL shall be responsible for
providing in writing the reason that any PIN number or phone number is blocked or restricted to
the appropriate facility. GTL shall explain in detail the entire process of PIN administration and
shall be able to provide each facility with PIN information in hard copy and in a window-based
database program on demand.
DETAILED CALL RECORDS - The system must provide call detail reports for all calling
activity to the facilities covered under the contract which will include:
Report showing inmate telephone number, date, time PIN# (if applicable), number called,
duration of call, and cost of each call.
Report showing "frequently called numbers" for all numbers called more than 5 times per
day.
Report showing "common numbers called" for all numbers called by more than one
inmate.

30f7

CALL MONITORlNG AND RECORDING - The system at each facility shall allow the
following conversations to be monitored/recorded: specific phones; specific PIN
numbers/iumates; specific numbers called; and, all conversations. The system shall provide for
both on-site and remote monitoring/recording of calls. This monitoring/recording shall be done
silently without either part's knowledge, anytime that the facility administration deems it
necessary to do so. The monitor/record system shall allow the facility to scan through the system
and monitor any call at any time from a maximum of six administrative stations. The system
shall allow each facility to initiate recording on any conversation from any of the administrative
stations and to store the recording on a digital audiotape. The system shall allow each facility to
access recorded tapes from anyone of a minimum of 3 stations within the Administrative Unit of
the facility. Recorded conversations shall be tracked by; but not limited to: Iumate PIN number;
number called and location called from. The system shall detect, by use of PIN number, if a call
is placed to an inmate's attorney, and shall prevent that call from being monitored or recorded.
AUTOMATED OPERA TORS - GTL's service shall utilize automated operators. At no time
shall an inmate be allowed to access a live operator.
ADMINISTRATION TERMINAL - The system at each facility shall include an Administration
Terminal that will allow them to make administrative changes to the system on-site without
intervention from the vendor. This tenninal shall, at a minimum, allow the facility to program
call duration limits, on-off times for stations, add/delete/change PIN numbers, add/delete/change
numbers from the Call Block list for each inmate, add/delete/change numbers from the free call
list for each inmate, review all records, and administer the Call MonitorlRecord functions.
DEBIT CALLING - The system shall give inmates the option of placing collect calls or using a
debit calling feature that lets inmates pre-pay for calls. The system shall keep track of each
inmate's pre-paid balance and detennine whether or not the inmate's call can be placed by debit
calling according to his/her balance. The system shall notifY the inmate what hislher balance is
after the inmate enters their PIN number, and then give the inmate the choice of debit or collect.
REPORTS - GTL shall provide the following system and usage reports on a monthly basis at no
cost to the State:
A.
B.
C.
D.
E.

Record, by day, of PIN adds and deletes, by facility
Total billed revenue and commission by facility.
Frequently called nnmber report - weekly by PIN
PIN numbers in use
Station Message Detail Recording, including:
I.
Specific numbers called by PIN
2.
Duration of calls
3.
Date and time of calls
4.
Call charge, for local IntraLATA and InterLATA
5.
Inmate station used (extension nnmber)

VENDOR SERVICES
SERVICE RESPONSE TIME - GTL shall respond (call-back) on all service calls for
hardware/software within 2 hours, 365 days per year. When on-site service is required, GTL
shall provide technicians that are professionally trained to provide fast, reliable high quality
service. If on site service is required, the response time shall be within 6 hours of the service call,

40f7

7 days per week, with a permanent point of contract with GIL. The on-site technicians shall be
residents of the State of West Virginia to ensnre on-site service is provided within the time frame
specified earlier in this section. Equipment removed and repaired off-site shall be replaced with
loaner equipment, at no expense to the DOC. GTL shall provide each facility with a toll-free
number 800 or 888 telephone number for service calls and system administration issues. GTL
shall not block anyone from calling the toll-free line to report a service problem. The system
shall be capable of remote diagnostics and the dedicated line for remote diagnostics shall be the
expense of GTL.
MOVES, ADDS, CHANGES, DELETES - The DOC shall have the right to iuitiate moves, adds,
changes and deletions of telephone stations at each facility. The DOC shall work with GTL to
establish telephone locations and the number of stations required at each.
HOT LINE - GTL must provide each facility with a toll free service Hot Line to enable
consumers to discuss concerns related to billings.
COMMISSIONSTATEMENTS="GTLsliiilIprovidetlieTacillt»wit!i.commissiOils on revenue
earned by inmate calls. Commission payments earned shall be sent to the DOC facilities in which
they were earned. Commission shall be calculated at forty-six (46%) of gross billable revenues
(non-payments and collections against persons called shall not be deducted from the gross, this is
an expense incurred by the vendor) and shall be payable no later than the 20th day following the
end of each month. If a commission payment is late, GTL will receive a notice from the DOC
stating the importance of receiving commissions in a timely marmer. If a commission payment is
late a 2nd time, the DOC will begin the process of having GIL declared a "non-responsive"
vendor with the Pnrchasing Division of the WV Department of Administration, which would
prevent GLOBAL from doing further bnsiness with the State of West Virginia and allows the
DOC to begin rmding alternative imnate telephone service. GTL shall provide a payment bond in
the amount of$250,000 to cover unpaid commissions for the entire DOC account. Detailed
revenue statements shall be provided with each commission payment.
COMMISSIONS ENHANCEMENT AND AUDITING - The DOC retains the right to audit the
calling data and revenues resulting in commissions from the inmate telephone. GTL shall
commit to this per this agreement. GTL shall be furnished with a ten-day notice prior to the DOC
executing their right to audit.
TRAINING - GTL shall train DOC personnel in the various aspects of the imnate telephone
system administration, operation and reporting. The inmate telephone system training must be
provided on-site at the various facilities, and at no cost to the DOC.
INSURANCE - GTL shall pnrchase and maintain in force, at its own expense, such insnrance as
will protect it and the State from claims which may arise out of or result from the vendor'S
execution of the work, whether such execution is by itself, its employees, agents, subcontractors,
or by anyone for whose acts it may be liable. The insnrance coverage shall be such as to fully
protect the State, and the general public, from any and all claims for injury and damage reSUlting
by actions on the part of the vendor or its forces as enumerated above. GIL shall furnish a copy
ofthe original Certificate ofInsurance upon signing this agreement.

50f7

FACILITY

LOCATION

Anthony Center

HC 70, Box N 1
White Sulphur Springs, WV
24986

24

Denmar Correctional Center

HC 64, Box 125
Hillsboro, WV 24946

12

Huttonsville Correctional Center

P.O. Box 1
Huttonsville, WV 26273

100

11264 Ohio River Road
_ ... _. WesLColumbia,VW25287-

48

Lakin Correctional Facility

Mt. Olive Correctional Complex

#1 Mountainside Way
Mt. Olive, WV 26185

Ohio County Correctional Complex 1501 Eoff St.
Wheeling, WV 26003

PHONES

108

8

Pruntytown Facility

P.O. Box 159
Grafton, WV 26354

27

St. Mary's Correctional Center

Rt. 2, Box 383 B
St. Mary's, WV 26170

63

Northern Correctional

RD 2, Box 1
Moundsville, WV 26041

18

Martinsburg Correctional Center

1406 Charles Town Rd.
Martinsburg, WV 25401

25

6 of?

ORRECTIONS

"""""~issioner

of Corrections
President, Services

;11/~
Date

Date

7 of7

AGREEMENT RENEWAL
This Agency Agreement between the West Virginia Division of Corrections and Global
Tel*Link Corporation ("GTL") serves to renew inmate-calling system services originally
contained in West Virginia Division of Purchasing Order number RJC288. The original Purchase
Order was effective February 1, 2002 through January 31,2003. The original Agreement between
the Division of Corrections began 16 Jnne 2003 thru 15 June 2004. This renewal continues the
service in place as of the effective date of this renewal.
The Division of Corrections facilities covered under this Agreement include: The
Denmar Correctional Center in Hillsboro, WV; the Anthony Center in White Sulphur Springs,
WV; the Prnntytown Correctional Center in Grafton, WV; The Huttonsville Correctional Center
in Huttonsville, WV; the Mount Olive Correctional Center in Mt. Olive, WV; the Lakin
Correctional Facility in West Columbia, WV, Northern Correctional Facility in Moundsville,
WV, Ohio Correctional Center in Wheeling, WV, St. Marys Correctional Center in St. Marys,
WV and the Martinsburg Correctional Facility. A list of the facilities with their mailing address
~~ ~~ ~ andnumber_of_inmatetelephonesjs~inc1udedinj:his-Agreement.

RENEWAL: This renewal will be effective beginning June 16, 2009 and will extend for
a period of one (1) year through June 15,2010.
Except as set forth above, there is no other revision or amendment to the Agency
Agreement or the obligations of West Virginia Department of Corrections or GTL, and the
Agreement remains in full force and effect.

ACCEPTED BY:
WV Division of Corrections

~~~

VSSioner of Correctidns

::..j

~~:3 ~ a:ooq

Date

GIO~
Jeffrey B. Haidinger
President, Services

~

/6/

:UOj

AGREEMENT RENEWAL
This Agency Agreement between the West Virginia Division of Corrections and Global
Tel*Link Corporation ("GTLn) serves to renew inmate-calling system services originally
contained in West Virginia Division of Purchasing Order number RJC288. The original Purchase
Order was effective February 1, 2002 through January 31, 2003. The original Agreement between
the Division of Corrections began 16 June 2003 thru 15 June 2004. This renewal continues the
service in place as of the effective date of this renewal.
The Division of Corrections facilities covered under this Agreement include: The
Denmar Correctional Center in Hillsboro, WV; the Anthony Center in White Sulphur Springs,
WV; the Pruntytown Correctional Center in Grafton, WV; The Huttonsville Correctional Center
in Huttonsville, WV; the Mount Olive Correctional Center in Mt. Olive, WV; the Lakin
Correctional Facility in West Columbia, WV, Northern Correctional Facility in Moundsville,
WV, Ohio Correctional Center in Wheeling, WV, St. Marys Correctional Center in St. Marys,
WV and the Martinsburg Correctional Facility. A list of the facilities with their mailing address
........ andnumher.ofinmatetelephonesisincluded in this Agreement.
RENEWAL: This renewal will be effective beginning June 16,2011 and will extend
this agreement until December 31, 2011.
Except as set forth above, there is no other revision or amendment to the Agency
Agreement orthe obligations of West Virginia Department of Corrections or GTL, and the
Agreement remains in full force and effect.

ACCEP1ED BY:
WV Division of Corrections

.ssioner of Corrections

Global Tel*Link Corporation

Jeffrey B. Haidinger
President, Services

Date

Date

RFQ No. _ _ _ _ _ __

STATE OF WEST VIRGINIA
Purchasing Division

PURCHASING AFFIDAVIT
VENDOR OWING A DEBT TO THE STATE:
West Virginia Code §SA-3-10a provides that: No contract or renewal of any contract may be awarded by the
state or any of its political subdivisions to any vendor or prospective vendor when the vendor or prospective
vendor or a related party to the vendor or prospective vendor is a debtor and the debt owed is an amount
greater than one thousand dollars in the aggregate.
PUBLIC IMPROVEMENT CONTRACTS & DRUG-FREE WORKPLACE ACT:
If this is a solicitation for a public improvement construction contract, the vendor, by its signature below, affirms
that it has a written plan for a drug-free workplace policy in compliance with Article 1D, Chapter 21 of the West
Virginia Code. The vendor must make said affirmation with its bid submission. Further, public improvement
construction contract may not be awarded to a vendor who does not have a written plan for a drug-free
workplace policy in compliance with Article 1D, Chapter 21 of the West Virginia Code and who has not
submitted that plan to the appropriate contracting authority in timely fashion. For a vendor who is a
SllbconfFactor;CompliancewithSectiofl··S,ArliCleflD,· Cliapter-21of tlie-West VirgihiaC6de-maYlaRe··place·
before their work on the public improvement is begun.
ANTITRUST:
In submitting a bid to any agency for the state of West Virginia, the bidder offers and agrees that if the bid is
accepted the bidder will convey, sell, assign or transfer to the state of West Virginia all rights, title and interest
in and to all causes of action it may now or hereafter acquire under the antitrust laws of the United States and
the state of West Virginia for price fixing and/or unreasonable restraints of trade relating to the particular
commodities or services purchased or acquired by the state of West Virginia. Such assignment shall be made
and become effective at the time the purchasing agency tenders the initial payment to the bidder.
I certify that this bid is made without prior understanding, agreement, or connection with any corporation, firm,
limited liability company, partnership or person or entity submitting a bid for the same materials, supplies,
equipment or services and is in all respects fair and without collusion or fraud. I further certify that I am
authorized to sign the certification on behalf of the bidder or this bid.
LICENSING:
Vendors must be licensed and in good standing in accordance with any and all state and local laws and
requirements by any state or local agency of West Virginia, including, but not limited to, the West Virginia
Secretary of State's Office, the West Virginia Tax Department, West Virginia Insurance Commission, or any
other state agencies or political subdivision. Furthermore, the vendor must provide all necessary releases to
obtain information to enable the Director or spending unit to verify that the vendor is licensed and in good
standing with the above entities.
CONFIDENTIALITY:
The vendor agrees that he or she will not disclose to anyone, directly or indirectly, any such personally
identifiable information or other confidential information gained from the agency, unless the individual who is
the subject of the information consents to the disclosure in writing or the disclosure is made pursuant to the
agency's policies, procedures and rules. Vendor further agrees to comply with the Confidentiality Policies and
Information Security Accountability Requirements, set forth in http://www.state.wv.us/adminfpurchasefprivacyf
noticeConfidentiality.pdf.
Under penalty of law for false swearing (West Virginia Code §61-S-3), it is hereby certified that the vendor
affirms and acknowledges the information in this affidavit and is in compliance with the requirements as stated.

-:-. . .:G. . .:j~'-k-tJ1'7?J:/~'f;LI;;;f\~!':;t::::::-C::±::::;:::E~---=--:-#itt;------­

Vendor's Name:
Authorized Signature: ----4PTPJ-I-'---=-¥-.J,Q---+\------ Date:
Purchasing Affidavit (Revised 01/01

$ 1.1 J/

AGREEMENT RENEWAL
This Agency Agreement between the West Virginia Division of Corrections and Glohal
Tel*Link Corporation ("GTL") serves to renew inmate-calling system services originally
contained in West Virginia Division of Purchasing Order number RJC288. The original Purchase
Order was effective February 1,2002 through January 31, 2003. The original Agreement between
the Division of Corrections began 16 June 2003 thru 15 June 2004. This renewal continues the
service in place as of the effective date of this renewal.
The Division of Corrections facilities covered under this Agreement include: The
Denmar Correctional Center in Hillsboro, WV; the Anthony Center in White Sulphur Spriugs,
WV; the Pruntytown Correctional Center in Grafton, WV; The Huttonsville Correctional Center
in Huttonsville, WV; the Mount Olive Correctional Center in Mt. Olive, WV; the Lakin
Correctional Facility in West Colnmbia, WV, Northern Correctional Facility in Moundsville,
WV, Ohio Correctional Center in Wheeling, WV, St. Marys Correctional Center in St. Marys,
WV and the Martinsburg Correctional Facility. A list of the facilities with their mailing address
................................andnumber.ofinmatetelephonesisincluded.inthisAgreemenL._
RENEWAL: This renewal will be effective beginning January 1, 2012 and will extend
this agreement until June 30th, 2012.
I

Except as set forth above, there is no other revision or amendment to the Agency Agreement
or the obligations of West Virginia Department of Corrections or GlL, and the Agreement remains in
full force and effect.

ACCEPTED BY:
WV Division of Corrections

issioner of Corrections

Global Tel *Link Corporation

Jeffiey B. Baidinger
President, Services

Date

Date

RFQ No _ _ _ _ _ _ __

STATE OF WEST VIRGINIA
Purchasing Division

PURCHASING AFFIDAVIT
West Virginia Code §5A4-1Oa stales: No contract or renewal of any contract may be awarded by the state or any of its
political subdivisions to any vendor or prospective vendor when the vendor or prospective vendor or a related party to the
vendor or prospective vendor is a debtor and the debt owed is an amount greater than one thousand dollars in the
aggregate_
DEANITIONS:
"Debf' means any assessment, premium, penalty, fine, tax or other amount of money owed to the state or any of its
political subdivisions because of a judgment, fine, permit violation, license assessment, defaulted workers' compensation
premium, penalty or other assessment presently delinquent or due and required 10 be paid to the state or any of its
political subdivisions, including any interest or additional penalties accrued thereon_
"Debtor" means any individual, corporation, partnership, association, limited liability company or any other form or
business association owing a debt to the state or any of ils political subdivisions_ "Political subdivision" means any county
commissioii;-muniCipaluy; -COOrityooardof -education;- an{-instrumentality-established --by a-cQuntY-'1r municipality; -any
separate corporation or instrumentality established by one at more counties or municipalities, as permitted by law; or any
public body charged by law with the performance of a government function or whose jurisdiction is coextensive with one
or more counties or municipalities_ "Related party" means a party, whether an individual, corporation, partnership,
association, limited liability company or any other form or business association or other entity whatsoever, .related to any
vendor by blood, marriage, ownership or contract through which the party has a relationship of ownership or other interest
with the vendor so that the party will actually or by effect receive or control a portion of the benefit, profit or other
consideration from performance of a vendor contract with the party receiving an amount that meets or exceed five percent
of the total contract amount.
EXCEPTION: The prohibition of this section does not apply where a vendor has contested any tax administered pursuant
to chapter eleven of this code, wQrkers' compenSf:ition premium, permit fee Of envirotnnental fee or assessment arid the
matter has not become final or where the vendor has entered into a payment plan or agreement and the vendor is not in
default of any of the provisions of such plan or agreement
Under penatty of law for false SWearing (West Virginia Code §61-5--3), it is hereby certified that the vendor affinms and
acknowledges the information in this atfdavit and is in compliance with the requirements as stated_
WITNESS THE FOLLOWING SIGNATURE

111:L'~'~1 _
Vendor's Name:_...
(k....,~""-''''''''''''----'j'P-7f::--'"''----':--'-''----'''''''--'----.-______~________:--________

~;~

~

Date:

101m-I"

Jj{''(j''NQ; )
County of

fu,l(~

, to-wit

Taken, subscribed, and sworn to before me
My Commission expires,

AFFIX SEAL HERE

ihi~ay of ----'~""'=""""'-- ______, 20~_
_

Sullf 3\ • QD v-\

,201:L

NOTARYPUBUC-#;l~~~'~/~~)~~~_~~~~

__________

Purchasing Affidavit (Revised 12/15109)

DBS PS

ORDER FROM VENDOR SETUP

VOS

NEXT FUNCTION: ________ ACTION:

12/15/2011

11:37:49

===============================================================================
PAY ENTITY
PUR

VENDOR NUMBER
*005113041
GROUP NUMBER
SHORT NAME
GLOBALTELLINKCO
VENDOR TYPE
M
ORDER FROM NAME: GLOBAL TEL LINK CORP
ADDR LINE 1: 6612 E 75TH ST 4TH FLOOR
ADDR LINE 2:
CITY/STATE: INDIANAPOLIS IN
FEIN OR SSN: 631071001
CONTACT: RAE PEARSON
FAX NUMBER: 251-375-8041
PAYMENT TERMS :

STATUS:

EDI/FAX CODE
FAX
PHONE
STATE CODE
POSTAL CODE
OPT ADDR USE
OPT STATE CD
OPT POSTAL CD:

ORDER HOLD:

--- CONSOLIDATED REPORTING INFORMATION --PAY ENTITY
VENDOR NUMBER
-GROUP-NUMBER- -:

800-489-4500
46250

ID, KR#A318
STATE OF WEST VIRGINIA
WVFA278A
FINANCIAL INFORMATION MANAGEMENT SYSTEM
VENDORS
- VENDOR INQUIRY DETAIL
VENDOR ID, 0000581930
NAME, GLOBAL TEL LINK CORP

12/19/11
08,43,52
PAGE, 01

LAST UPDATED, 12/18/2011 BEP-WCC DEFAULT, N
NEW VEND ID,
FEIN OR SSN, F (F OR S)
VENDOR STATUS, Y
FEIN SSN
631071001
BRANCH CODE, 00 BUSINESS DESIGNATION, CO
DOING BUSINESS AS,
CONTACT NAME (FIRST, MI, LAST) ,
PHONE NUMBER,
800 489 - 4500
EXTENSION,
STREET ADDRESS: 2609 CAMERON ST
CITY, MOBILE
ADDR TYPE, R (R OR 0) STATE, AL
ZIP-CODE, 36607
COUNTRY, USA
OUTSTANDING A p,
.00
PAYMENTS YTD:
.00
PREVIOUS FY PAYMENTS,
.00
LAST AMOUNT:
.00
LAST PAY DATE,
LAST WARRANT NUMBER:
MAIL RESPONSE DATE, 12/18/11
MAILING DATE:
SUBRECIPIENT, N
OVERRIDE ADDRESS: Y
NEXT:
PF1 ~HELP
PF4 ~MENU
PF3 =END

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12119/2011