Prison Phone Justice

SECURUSTECHNOLOGIES
14651 Dallas Parkway, 6th Floor
Dallas, Texas 75254
www.securus!ech.net

June 28, 201 1

Keilen Hannon

Walia Walla County Sheriff's Department
240 West Aldcr Street
Walla Walla, WA 99362
Dear Superintendent Harmon:
Enclosed., please find an executed copy of the First Amendment between Walla Walla County

Sheriff's Departmcnt and SECURUS Technologies.
We would like to thank you at this time for continuing to choose SECURUS as your inmate
phone provider.

Should you need further assistance. please contact your SECURUS Representative.

VaJerie Strzelecki

SECU RUS Technologies
t tll1tr,\l.:b \dmilll'tr.lh

Accounting Department

The Power of One

.•_.

.>

FIRST AMENDMENT TO
MASTER SERVICES AGREEMENT
This FIRST AMENDMENT ("FIRST Amendment") is effective as of the last date signed by either party ("FIRST
Amendment Effective Dale1 and amends and supplements the Master Services Agreement by and between the
Walla Walla County Sheriffs Department ("Customer") and Securus Technologies, Inc. (flkla Evercom Systems,
·us," or · Provider") with an Effective Dale of February 19, 2010.
Inc.)

ewe:

WHEREAS, Customer desires and Everoom agrees 10 modify the calling rates charged under the current
Agreement;
NOW, THEREFORE, as of the FIRST Amendment Effective Dale and in consideration of the mutual promises and
covenan ts contained herein, the parties agree thai the calling rates set forth in the chart below shall apply.

DAY

EVENING

EACH
RATE

INmAl.

.......

MlNun

MIlEAGE

0.2500

I

NIGHTIWEEKENO

EACH

ADDC

INmAl.

MINUTE

MlNun

0...,.,

0-"""

I

INIW<L

MlNun

MINUTE

0.2500

0...,.,

EACH

•

EACH
INmAl.

ADDC

MINUTE

..NlITE

..Nun

02500

0...,.,

INmAl.

.......

MlNlITE

..NlITE

0.2500

0-"""

I

INTERLATA INTRASTATE

I

EVENING

EACH

NIGHTIWEEKEHD

EACH

RATE

INmAl.

ADO'\.

INmAl.

.......

MlNun

"~ lITE

MlNun

0...,.,

0.2500

I

EACH

ADD'L

INITIAl.

AOO1.

..NlITE

_un

... un

0.2500

0.2500

j

EVENING

NIGHTIWEEKEHO

EACH

EACH

0.2500

• ,..

SURCHARGE'

INTERLATA INTERSTATE
DAY

0.2500

•

SURCHARGE'
DAY

I

. .0

NIGHlIWEEK£HO

EACH

..Nun

I

0...,.,

ADO'\.

RATE

0."""

"Nun

I

INmAl.

ADDC

MILEAGE

AOO1.

SURCHARGE'
EVENING

DAY

0."""

EACH

AOC'L

IHTRAlATAJHTRASTATE

MIlEAGE

....

•

SURCHARGE •

LOCAL

EACH

RATE

INmAL

ADO'\.

1NmAl.

ADO'\.

~mAl.

ADO'L

MIlEAGE

MlNun

MlNlITE

M~lITE

..Nun

_UTE

MlNun

0."""

o.~

02""

0.2500

--

o.~

I

•

I

•

•

I

•

0.2500

• Per call eIIarges IncIIde aIaod!trd Voice

All tenns and conditions of the Agreement not amended by this First Amendment remain in full force and

effect
All capitalized tenns used but not defined herein shaJl hava the meaning set forth in the Agreement

{SIGNATURE PAGE FOLLOWS]
Page 1 of2

C Securus Technologies, Inc .• Proprietary & COnfidential· F0fTTI10.20.10

.

·>

~.

IN WITNESS WHEREOF, the parties have exea.rted this First Amendment as of the First Amendment Effective Dale
by their duly authorized representatives.
WALLA WALLA COUNTY SHERIFF'S DEPARTMENT

SECURUS TECHNOLOGIES, INC.

BI'

By:

Name:

Name:

Robert Pickens

Title:

Title:

Chief Operating Officer

Date:

Dale:

Please retum signed amendment to:
14651 Dallas Parkway
Sixth Floor
Dallas, Texas 75254
Attention: Contracts Adm inistrator
Phone: (972) 277-0410

Page 2 of2

C Securua Technologies, Inc. • proprietary & Confidential · Form 10.20.10

.,

SECURUS
'It., '

\NOl lX>ll ~

FIRST AMENDMENT

TO
MASTER SERVICES AGREEMENT
This FIRST AMENDMENT ("First Amendment") Is effective as of tho lasl date signed by 8 party ("First Amendment

Effective Date") and amends and supplements that certain Master Services Agreement dated February 18, 2010
("Agreement). by and between the Walla Walla County Sheriff's Office rCustomer") and Evercom Systems, Inc.'
("Provider").
WHEREAS the parties desire and agree to amend the Agreement as described herein;
NOW, THEREFORE, as of the First Amendment Effective Date and in consideration of the mutual promises and
covenants contained herein, the parties agree as follows:
1.

IEBM.

2.

SCHEDULE
The paragraph in the Schedule of the Agreement entitled SECUREVOICETM shall be
extracted and replaced in its entirety by the following:

This First Amendment shall commence on the First Amendment Effective Date and shall remain in
effect through the term of the Agreement.

VOICE BIOMETRICSTM
Voice Biometrics™ provides validation of inmate personal identification numbers (PINs) through voice verification
technology for purposes of improved security and reduced potential of fraud and consumer harassment by inmates.
\lVhere installation of Voice Biometrics TM is requested by the Customer, a per call service charge of $0.25 applies to
intrastate calls and a per can service charge of $0.40 applies to all interstate and intematlonal calls. The per call
service charges are non-commissionable pass-through fees. and are In addition to the cul11tnt calling rates and
all applicable message charges. operator assistance service charges, and other miscellaneous service charges.

All tenns and conditions of the Agreement not amended by this First Amendment remain In full force and
effect.
IN WITNESS WHEREOF, the parties have executed this First Amendment as of the First Amendment Effective Date
by their duly authorized repre sentatives.
WALLA WALLA COUNTY SHERIFF'S OFFICE

SECUFtUS TECHNOLOGIES, INC.

By:

By:

Name:

Name:

Robert Pickens

Tille:

Title:

Chief Operating Officer

Date:

Date:

Please retum ,Igned amendment to:

14651 Dallas Parkway
Sixth Floor
Dallas , Texas 75254
AttenUon: Contracts Administrator
Phone: (972) 277..0300

1 Evercom Systems. Inc. has changed its name to Securus Technologies. I nc~

IDSECU~

Schedule
WALlA WAllA COUNTY (WA)

SITE 04315
ThIs Schedule is between Everoom Systems, Inc., a Delaware corporation and a whaly owned subsidiary of SECURUS
Technok>gIes, Inc. (l¥e" or "ProvIdet1. and the Walla Walla County Sheriffs Office \YOI.f or "CUstomer") and is part of and
governed by the Master Services Agreement (the "Agreement") executed by the parties. The tenns and oonditions of the
Agreement are incorporated heroin by reference. This Schedule shall be coterminous with ltIe Agreement fSchedule

Etfedlve Date1.
A.

Applications. We will ptCNide the fdIowIng AppIicafIons:

CAUilAHAGENENT seRVICE
DESCRlp!lON:

Secure Call PIatfmn ~) providers, through its centralized net CE!f1bic, VOIP, d9tal transmitted
of call by irmates wltt10lC the need for conventional lYe openItor S8II'W:es. In addition, SCP

~~~~:::t7.0~i(.~)moritor and record inmate calls. (b) I1\EII1I: certain nlA'nbers as privcU to disable the monitoring
~I

(e) automatically Imit the duration of each cal to a certain period OesignaI:ed by us, (d) maintain call
in accordance with OIS standard practices, (e) autcmatic::aHy shut the System on or off, ... d (f) ~ow free calls
to the extant required by applicable lew. We will be responsible for al billing and collections rA inmate caling charges but
may contract with third parties to perform SUCh functions. SCP wiI be provided at the Facilities specified In the cha-t beb¥.

detail

COMPENSATION:

We will pay you corrml$sion (the "Commissionj In the amoont of the appficab6e CofIect Commission
Percentage (as specified in the chart below) of the applcable revenue bese (as specfRed in the chart below) that we earn
through the completion d coIect cals placed frmI the FadHtIes. Gross Revenues shall mean aMgross billed revenues
relating to completed collect calls generated by and through the Inmate TeIeoomm ..... k::atlons System. Regulatory required
and other Items such as federal , state and local margas, taxas and rees, including transaction funding fees, credits,
and billing rect:Nery fees are exdOOed fraT! revenue to the Vendor. We shal remltthe ConvnIssion fer 8 calendar month
to you on Of' before the 30th day aftar the end of the catendar month In wtiCh the cab W9I"G made (the -Payment Date1. All
Commission payments shal be final and binding upon you ooIess we receive written objection within sixty (60) days after the
payment Dale. Your paymert address III as set forth in the signat\xe block betow. You shall notify us In writing et leest sixty
(60) deys prior to a Paymn Data of any change in your payment address.
Collect Calls.

CENTBAUZEP NET CENTRIC. YQP. DIGITAL TRANSMITTED CALL MANAGEMENT SYSTEM
DESCRIPTION:
We wiI provide you with the Software. regar(fng the Secure Gallng Platform
may be used only on oomputen and other equipment that meets or axceeds the
we may anend from time to time rCompatible Equipmenr). for 8 total or licensed
users as
CUstomer Statement ~ Work. Customer represents that Q) It will be responsible for
distriWing and assigning licenses to its end users; (I) It wll use the SCP User Interface for lawful ptxposes and ahaI not
transmit. retransmit or store material In violation of any fedet'al or state laws or regulaUon; and <ii) It wli monitor end ensure
that Its tk:ensed end users compty 8 S eJrected herein.

or compatible

Mastel' SeroIic:M Agreement - Page 5 01 10
o SECURUS Technolog1ea. InG. - Proprietary & C<nidential - Form 7m

Data Rate: 1.5 MegbiIB downstream
NOTE: You 8ra required and

fi""""

SERVICE LEVEL AGREEMENT
We agree to repa.i' and maintain the System in good operating oorKIIion (ordinary wear and tsar excepted), indudilg,
witheM Imitation. fi.nist'Bng aR parts and labor. Atl suc:h maintenance shall be oondocI:ed In eccordance with the S8I"ke
levels in Items 1 through 10 bOOw. AI SUCh maintenance ahell be provided at o.r 80kI cost and expM88 un1a6s
necessitated by any misuse of, or destnJctlon, damage, or vandaBsm to any premises equipment by you (not inmates at the
Facilities), in which case, we may recoup the cost of such repair and maittenance tIYough eithet. Commission deduction or
direct invoicing, at 01.1'" option. You agree to promptly notiry U8 In writing after discovering any misuse of, or destruction,
damage, or vandalism to, the aald equipment If any portior1 of the System Is interfaced with other devices or software
owned or used by you 0( a third party, then we shall have no ~igation to repair or maintain such other devices or softwara.
This SERVICE LEVEL AGREEMENT does not apply to any prcMded Openworkstation(s) (see below). For the .services
contemplated hereU"ldar. we may provide, based upon the faciltiea requirements, two types of woncstations (personal
c:omputerJdesIdop1eptopl'1enninal): The -Openwcrtstalion- is an open non-secured WOfbtation which permits administralive
user rtght6 for facility personnel and allows the facIItie8 an abllky to add edditiooaI ttWd party aoftware.. C>oMletship of the
Openwcrtstation Is transferred to the facility along with a ~year product suppoJt plen with the hardwEn provider. We
have no ~igeOOn to prcMde any technical and fie\d support services for an Openwotllstation. CUSTOMER IS SOLa.Y
RESPONSIBLE FOR THE MAINTENANCE OF ANY OPEMVORKSTATION(S) __
1. OLtage RePort: TechnjcaI Support. If either of the foIowing occurs: (a) you experience 8 System outage 0( matfunctfon
or (b) the System requires maintenance (each a -Systa-n Evenf), then you
promptly report the System Event to OU'"
Technical Support Dapertment ("Technical SuPPOc1"). You may contact Technical ~ 24 haIlS a day, seven days a
week (except In the event of planned or emergency outages) by telephone at 866-656-2323, by email at
TedYlicaiSupport@Everoom.nel, or by facaimile at 800-366-3168. We 'Nill provide you COIT'II1\eItieIy reasonable notice,
when practical, prior to any TechniCal Support outage. For)'OUr calla to Tedlnical SUpport. the average moriNy call answer
time. generaIy 120 seconds or less.

wi.

2. Priority Qassificati0r4. Upon receipt c:I your report of a SyRIm Event, Technical Support "". dassly the System Event
as one r.I the wllowing ttwee prk:rity levels:

3.

30% or mora of the functionaity r.I the System is adver8eIy afIrected by the System

"Priority ' "

e"""l

"Priority ,-

5% • 29%% of the functionality IX the System Is adversely affected by the System

"Priority 3"

Event.
5% or less d the functionality 01 the System Is adversely affected by the System Event.
Single and multiple phones related Issues.

Resoonse TIm".
time_,

Mer receipt notice of the 5yatem EV«lt,

Priority 1

we

will respond to the System EVGnt witt-in the folkMting

2 .....

Priority 2

Priority 3

Rs600nse Proc9ss. In the event of a System Event, where the equipment is located on OJ$tomer promises, Technical
Support wi! either Initiate remote diagnosis and correction of the System Event or dispatch a field technician to the Facility

4.

wi.

(in w!'jch case the applicable regional dispatcher will contact you with the technician's esdmated time of antval), a$
necessary. In the event of a Syatam Event OCCI.W$ in the centralized SCP system, technk:al support
Initiate remote
diagnosis and correction c( the System Event.
s. Performance of Service. All ct oor repair and maintenance of the System ",II be done In a good and wor1unanike
manner at no cost to you except as may be otherwise sat forth In the Agreement Ant raqoest8:f modification or upgrade to
the System that is agreed upon by you and us may be subject to a cha-ge as set forth in the ~t and wil be
Implemented 'Nithin the time period agreed by the pe.....
Mast.. ~~t-P~6a110

C SECVRUS T~ , Inc.· Proprtewy & ~tiaI - Fcxm 7 JJ7

6. escalation Contacts. Your account will be mooitorecl by the appllcabte Territory Manager and RegionaJ Service
Manager. In addition. you may use the following escalation list if 00f f88POI'lIG tme awceeds 36 hOur's: fi'st to the TectYlical
Support Manager or Regional SerJice Manager, as applicable, then to the Director d Field SeMces, then to the EJ:eeutive
Director. Setviee.
7. NotiCe of Besolytion. After receiving irfemal notificatjon that a Priority 1 System Event has been resoNed, a member of
our ~ent teem wiH contact you to confirm resolution. For a Priority 2 01' 3 System Event, a member of our customer
satisfaction toom witI exdirm rasoIution.

8.

Monitoring. We will monitor OlX back dfic:e and validation systems 24 hours a day, seven days a week.

Reauired 1GB. You are responsible for pro¥iding a dedicated Iaotated grolllded receptacle ("IGR") for use n coonection
with the primary System. Upon request we will provide you with the specifications for the lOR. tfyou en unable to or do not
prD'Iide the !GR, then we win provide the IGR on a One and materials basis at the Insialier's then-<:UTa'rt biling rates,
pl"cMded that we are not responsible for any delay caused by yoor faikxe to provide the 1GB.

9.

End-User BiiOQ Seryices and Customer care.

Qu- Con"ediCnal Bilir~ SeMces departm ent will maintain dedicated
hande end-user Issues such as call bk.dQng or unblockjng and setting up end-user
payment accounts. The customer SeMce representatives will be available during reasonable business hours Monday
through Saturday by telephone at 800-844-6591, by email at Support@ConectlonalBilingServices.oom, and by tacsmi!e at
800-578-2627. In 8(tditlon, we wilt maintain an automated inquiry aystem on a toI-free customer service phone ine that w'Il
be availabfe to enckIsers 24 hoLn a day, 7 d ays a week to provtde basic information and handle most routine activities. We
also oooept payments from end-USGfS by credit card, check. end cash deposit (such as by money order or W estern

10.

customer service representatlve5

to

wi.

Union transfer).
TRUST CALLING
DESCRIPTlQN:

Trust Cellng is an alternate calling optioo that allOws inmate810 use funds In an irmate trust aa:oort to pay in advance for
phone csls made to friends and famity members whose caled runbera are approved by Customer. When an Inmate catls a
phone n~bet, the charges for that c:aJ1 are debited from the balance in the innalo's trust account 8ihef diradty or from 8
balMCe of 8 prevfouaty purchaS8d blod!. c:I phone time from !he tn.t aocouot. depending on the customer"s
trust/commissary vendor. Notwithstanding, EVU"OOfTl win not be responsible for any delays due to (i) CUslcmer's faillJ8 10
perfofm any of its obligations for the project; (Ii) any of Customer's vendors' faillft to perform MY IX its obligations for the
profect; or (il) a-a.mstances outside c:J Evenxm's conb'oI.

CONMlSSABY ASSISTANT
DESCRIPTION:
Commlsaary Assistant (CA) consists of two applications:
1. Software that faciitates ordering commissary items tITough the phone system
2. Software thaf faciUtates payment of csls from an Inmate's trust 8OCOlM'1t

The software will be Included In the SCP platform at no charge to Customer. however, these applications will work only In
cases..vhete the commlssary vendor and trust account vendor have developed an d tested their respective software
appicatlona 10 Provider's Commissary AssIstant package. This must be aoxmplisllec! prior 10 Commissary Assistant
actIvatioo.
For Convnlssaty Of'dering by phone, Provk:Ier will coiIect a $.30 transaction fee that will be paid from the irmataicommissary
trust acoourt. This fee Is non-cornmlssionable to the Customer.

PREPAID CAlUNG CABDS
PREPAID CAU.ING CAB[) SERVICES. The Customer hereby requests that al Prepaid CalSng C8rds shatI be sold by the
Q.lstomer'a OOfM1issary operator Identified herein to the inmates and detainees at the Facilities identified below.
COMPENSATION, The 0Jskmer undefstands and ~ PnMder Is neither responsible nor liabkl for any fees or oIher
compensation agreoo upon bet>Neen Customer and its oornmiasary operator, and Provider ahal not interfere with any
compensation ;qeemenl entered Into between the Cuatom&r and Ita corrmisaary operator.
YALIQADON. Each Prepaid Calling card will be vaId for no mora Ihan six (6) months from the date it Is first used. The
Prepaid C8ilng cards are not retJXnable or refl.ndabIe;' all sales are ·nna. The cards 9f8 autlfed to applicable local, state,
and federal texas plus any applicable per cal swdlarge fea on non-bcaI calla.
Master ~ Ave.nent - Page 7 cl 10
O SECURUS Tec::hnoIoglea, Inc.' PfopriebIry&Conndentlel - Form 7 .01

CHANGE IN COMMISSARY OPERATOR Custaner shall notify Provider In wrltlng at BIly Change In the identity of the
ocwnmissay operator, or If Customer wishes to resc.me the purchase and resale of Prepaid Calling Cards, whicfl change
shal be effective on the date thai Providet" receives the notice.
fACILITIES AND RElATED SPECIFICATIONS;

seCUREVOlce-

•

SECUREvoice'llllNoioe Biometrics provides validation of Inmate personal identification mmbwa (PINs) tIYough YOIoe
V'8f1Icallon tec:tv1Ology for purposes of improved security md reduced potential of fraud and COIlB\.m8r harassment by
inmates. W here instalation r:I SECUREvoice1'llllNoice B60metrics Is requested by confinement facilities, a per cal serAce
charge of $025 applies In addition 19 III applicable message charges, operator assistance service charges and other
miscell8f1QOlls service charges.

FIRST CAll CONNECT
pESCRIPTION:

FCC alows a brief conversation to OOCU'" dL.ring fwst cal to 8 runbel'thaI: does not aIow any traditional Collect 81lng. After
the brief ClIJI'MII"$8tion, the Irvnate Friend or Femlly Il*Tlbet is connected to Biling Agent In an attempt to setup 8 billing
...."""",ant

E-IMPORTS
peSCRIPTION:

· E-Imports" is an application thai: offers automated PIN Management and eliminal:86 the nead for detention facility peraonnel
to enter Inmate prqfiIe Information from the jaW management system (JMS) irto the inmate telephone system in C8S88 where
the use of 8 PIN for Inmate calHng }s desired. W ith E-lmports, the SCP system Imports irmats profile InfCll1Tlalion from a
detention facility's JMS when an lM'\Bte is booI<sd, transferred, updated, or released..

CALYNG RATE TABLES

SURCHARGE

LOCAL
DAY
EACH
RATE
MILEAGE

INITlAL

ADD'L

MINUTE

MINUTE

(}'99999

0.0000

0.0000

EVENING
EACH
INI1lAL
ADD'L
MINUTE
MINUTE

0.0000

0.0000

INTRALATA INTRASTATE
DAY
EACH

INITlAL

RATE
MILEAGE

MINUTE

(}.99999

0.5000

ADO'I.
MI NUTE

I

0.5000

EVENING
EACH
INITIAL
ADD'L
MINUTE
MINUTE

0.5000 I

0.5000

S

2. . .

NIGHTIWEEKEND
EACH
INI1lAL
ADO'L
MINUTE
MINUTE

0.0000

0.0000

SURCHARGE
S
305
NlGHTIWEEKEND
EACH
INITIAL
ADO'L
MINUTE
MINUTE

0.5000

Mester SerYiceII Agfeement - Paoe 8 r:l10
o SECURUS Tecfmolog'-. Inc.. _ Propriotary & conftcIential - Form 1.01

0.5000

,

.

.
AT<

DAY
EACH

RATE

INITIAL

ADO'L

0.5000

0.5000

EVENNG
EACH
INITIAL
ADO'L
I

0.5000

I

0.5000

DAY

EVE,,"NG

EACH
MILEAGE

0-99999

INmAl
MINUTE
0.8900

ADO~

I

EACH

INITIAL

ADD'L
ul __ =

"NOTE
0.5900

0.5900

SURCHARGE

INTERLATA INTERSTATE

RATE

~--'-"20

EACH

MINUTE

INITIAL
MINUTE

0.8900

0.8900

ADD'L

I

$

4.35

NIGHTIWEEKEND
EACH

MINUTE

INITIAL
MINUTE

0.8900

0.8900

ADO'L
"NUTE

0.8900

I

DebIt""...
LOCAL

EVENING
EACH

RATE
MIlEAGE
1).99999

INmAL.
MINUTE
0.1500

I

EACH

MINUTE

INITIAL
MINUTE

0.1 500

0.1500

ADO'L

ADD'L
MINUTE
0.1500

INTR.AL.A.TA INTRASTATE

DAY
EACH

RATE
MILEAGE
1).99999

ADD'L

INmAL
MINUTE

0.1000

MINUTE

I

0.1000

EVEHING
EACH
INlllAL
ADO'L
MINUTE
MINLTrE
0.1000

0.1000

tNTERLATA INTRASTATE

DAY
EACH

RATE
MILEAGE
1).99999

$

SURCHARGE

DAY

ADO'L

INITIAL
MINUTE

"NUTE

I

0.2000

0.2000

EVENING
EACH
INIT1Al
ADD'L
MINUTE
MINUTE

0.2000 I

0.2000

INTERLATA INTERSTATE

DAY

EVENING

INITIAL.

MILEAGE
1).99999

MINUTE

0.5000

I

SURCHARGE
2. . .
$
NtGHTIWEEKENO

EACH

ADO'L

INI11AL

MINUTE
0.1000

MINUTE

I

0.1000

SURCHARGE
$
3.20
NlGHTJWEEKEND
EACH

ADD'L

INmAl
MINllTE

0.2000

MINUTE

I

0.2000

SURCHARGE
$
NlGHTIWEEKEND

ADO'L

INmAL

EACH
ADO'L

INIT1Al..

MINUTE
0.5000

"NUTE

MINUTE

MINUTE

0.5000

0.5000

0.5000

EACH

RATE

0.85

NIGHTIWEEKEND
EACH
INmAL
ADD'L
MINUTE
MINUTE
0.1500
I 0.1500

. .-

EACH

Master s.rw:o. Agreement - ~ g oJ 10
o SECURUS TechI dagIM. Inc. - Propnetsry & ConfidentiaI - Form 7.07

ADD'L
MINUTE

I

0.5000

Exhibit A : Customer Statement of Work
WALLA WALLA (WA)
SITE 04315
This Customer Statement of Work is made part hereto and governed by the Master Services AQreement (the ~Agreement")
executed between Evercom Systems, Inc., a Delaware corporation end a SECURUS Technologies, Inc. company ("we" 0."Providet"). and the Walla WaDa County Sheriffs Office \'YOU" or "Customer"). The lenns and conditions of said Agreement
are inoorporated herein by reference. ThIs Customer Statement of Work. shall be coterminous with the Agreement
A. AppicatiQl}S, The parties agree that the Applications listed In the Service Schedule or below shall be provided and in
ec:c:ordence with the Sefvice Level Agreements as described in the applicabfe section cI the Service Schedule to the
Agreement.

B. Equipment.
We wil prcMde the 9qulpmentlA4>Plications in connection with the SCP servtces needed to support
seventeen ( 17) Phones, three (3) VPM sets, and storage for one (1) year/purge. Additional equipment or applications wiD be
installed only upon mutual agreement by the parties. and will incur additional charges.

EXECUTED as of the Schedule Effective Date.

Please return t4gotd contrJd to;
14651 Dallas Parkway

Sixth Aoor
Dallas. Texas 75254

Attention:

ContnactS Administrator

Phone: (972) 277-0410

Mater Servic:e!I Agreement - Page 10 CIl l O
CI SECURUS Tectmologies, Inc. - Proprietary & Coofod8fltlal- Form 7.07

,
IPSECU~

Master Services Agreement
WALLA WALLA COUNTY (WA)
SITE 04315

ThIs Master Services Agreement (this "Agreement") is by and between the Wale Walta County Sheriffs. Office r~)
and Evercom Systems, Inc., 8 Deiaware COl poI'ation and 8...tloMy owned subsicIary d SECURU$ Tech iCAlgies, Inc.,
·us; or ~ This,6Qteement 6~es any and all other 9{J'eM1ents (oral, written, or otherwise) that may have
been made between the parties, and shall be effective as d Ile last data 8igned by B party (the "'Effective Date").

rwe;

Whereas the Custom« desires that Provider install an inmate teiecommurication system, and provide telec:ommunicaticns
and maintenance servk::eI according to the terms and oordtions In this Agreement, and acooning to the Schedule and Work
OrcHn. wtWch ... Incorporated by reference into this Agf"eement;

Whereas the PrcMcIer agrees 10 install the inmate telecommlricaUons system and provide b:ItecommLdcations and
mainteNWlCe services according 10 the terms and ooocitions In this Agreement, and aooording to the Schedule and Work
Orders, whICh are lnooIponIted by rskllence into this Agreement;

Now th8l'efora, In consideration of the mutual promises and rovenants contained herein. the perti88 8~ as follows:

wi.

1. ApoIcations. Thia Agreement specifies the general terms and conditions under whIcI'1 we
perform certain irYnaterelated services and applications (the -AppUcauon(s)") for you. Additional terms and conditkJn6 with respect to the
Applications wil be specified In the schedules entered Into by the parties and attached hereto (the -Schedules"). The
Schedulea are incorporated rto this Agreement and are SltIjed to the lenna and cooditions of this AgaemenI, In the event
of any conflict between this Agaement and a Schedule, the Ierms of the Schedule shall govern. in the event of any conftid
between any two Schedules for a particular Application, the laIest In time shall govern.
2.
Use of AppIk;atign& You IJlIflt us the e.cIusive
to Install, maintain, and derive revenue from the
AppicaIion8 through OU'" inmate systems (including,
raI8tad hasdwara and software) (the ~System,
Iocatad in and around the Irmate confinement fadltles Identmed on
(the ~Facii!ies·). You are responsible for
the manner In which you use theAppi fcatioos. Unless axpressly permitted by 8 Sc:hadlJe or separate written BgF'88lTlenl with
us, you wil not resef11he Appfications or prnvide aa:888 to the AppIk:ations (other than as expressly provided in a particulal"
Schedukt), di"ectty or indirectty, to tNrd parties. During the term d this Afl.ee.MWlt and sut;ect 10 the remairing terms and
conditions d this Agreement, ProvIder wi be the sole and b::fuslve provider of Irmate related canmuM:ations. including
but not. NmIt8d to voice, ~ and data (phone cal$, ~ cals, messaging, prepaid calling cards, and &-mail) at the
Faci~ In lieu d any tther third party pr'CNidlng such irmate a:::mmunicalion8. including without imitation, Customer's
employees, agents or aubcoiilr8ctor's.

3. Canoensatioo. Compensation for each Application, if any, and the epplicetM paymert addresses are as stated in the
ScheWles.
4 . Im!l. The obtigations d the parties under r1is Agreement are effective as of the Effective Date but the "erm~ Of this
Agreement shalll oommence sixty (60) days thereafter [to alow for a r98S00able InstaJatioo period] and will continue for four
(4) years thereafter. Notwithstanclng lWlYIhing to the contrary, the tarma and conditione of this Agreement &hal continue to
apply to each Schedule for so long as 'Ne continue to provide the Appllc8lion to you aft.- the expii"atlon a earlier termination
c:A this Agreement.

5.

;;~~~;;!~;. sat

Level ~~~~"~;';.
AGREEMENT ~
APPLICATION.
MERCHANTABILITY

We are canmltted 10 providing you with reliable, high quality
quality or our Appllcationa (the "Service Level ~enr). The
8$
forth In the applk:able Schedule. THE. SERVICE LEVEL
EXCLUSIVE REMEDIES FOR FAILURE OR DEFECT OF AN
IMPliED, INCLUDING lHE WARRANTIES OF
AN'( IMPLIED WARRANTY ARISING FROM A

COURSEOFDE~IINGOR. US~

6. Software LJoaost. We grant you 8 personal, non-exdusive, non-transferable liCense (withoul the right 10 sublicense) to
8C086S and use certain proprietary computer software products and materiats in connection with the AppIication& (Ile
"Software"). The Software includes any upgrades, rncxificatic:ln, updata, and additions to existing features that _
implement In 011 disaetIon (the -Updates"). Updates do not Indude additional features and slgnil'icant enhancements to
exlstng featu'as. Yoo are the license holder of any thro-party SOftware products we obtain on your behaI. You authorize us
to provkIe or preinstal the third-patty software and agree that we may 198e to the third party End User Ucense Agreements
on your behalf. YOII' rights to use 8tr'J tJird...party softw8t8 PfodlJCt that we provide shell be IITited by the terms of the
undeft)4ng loanse that we obtalned for suCh product. The Software La; to tM used 80kIIy lor )'OtM" Internal business purposes
In connection with the AppIcatJons at . . Facililes.. You will no!: (I) permit any parent. subsi(lary, alfiliatad entity, or It*d
party to use the Software, (i) asaign, sWlicenso.. lease, encumber, or oth8l'¥rlhe b'anafet or aUempt to transfer the Software
or any portion thereof, (II) process or penni to be processed any data of any other party Mh the Software, (tv) alter,
maintain, enhance, disassemble, dec:anpie, revecse engin.... or otherwise mocIfy the Software or allow any third party to do
so, (II) connect the Software to any products that we did not furrish or 8pproW in writing, Of (vi) ship, banst"er. or uport the
Software Inio any country, or use the Software In 8.ny ma'V'Ief prohibited by the export laws of the ~~~~
liable with regard to any Softwarethet you use in a prohibited manner.

t,fu1!Aifml.QJ

Master Ser\ok:a Agfe«nont - Page 1 d 10
OSECURUS TechnoIogI_, Inc.. Pn:Jprietay & C<rrndentlal - Form 7.07

7. OWnership I!Od Va. The System, the Applications, and reiated rooords, data, and Information shill at aU timQ8 remain
our sole and exclusive property ooIess prohibited by law, In which event. IN8 shall haY. the IMlIlmfted right to use SUCh
records, data, and information for investigative and law enforcement purposes. HoweYef, during the term of ttQ Agreement
and for a reasonable period of time thereafter, we will provida you v.;!h reesonabte 8C08S8 to the records. We (or our
lioen8Of8, If any) have and v.\J1 retain all right, title, Interest, and ownership In and 10 (i) the Software and any copies, custom
versions, modincaOoos, or Updates of the Softwete, 01) all related doctmentatlon, and (ii) any trade 8eCfets, know-how,
methodologies, and processes related 10 our Appic3iona. the System, and cu other products and services (the cMaterlab·).
The Materials constitute plOpiiet8ry informatDn and lrade secrets of Pro\iIder and its icalsors, whettleJ" rx not any pottion
thereof Is or may be the S\A)ject of a valid copyright 0( patent.

8. Legalitylliniled licen&e AArtem80t. For services reiated 10 Applications which may allow you to mani1a and record
irwnate Of other administrative telephone eels, 0( transmit or receive Inmate electronic messages re-mair); by providing the
Application, we make n2 representatkln or waranty as 10 the legality of recording or monitoring Inmate or admnstrative
telephone calls or transmitting or receiving irrnaIo &-mBi messages. Further, you retain alStody and ownership of all
recon:Iilgs, and Irmate e-mal messages; how9Yer you ~t us a perpetual I!rrVted license 10 compile, store, and 8OO8SS
rBCOrdings or Inmale cals and access Irmate e-mail m...,ages for PIIPO&8I5 dO) complying will the requests ofofl'icials at
the FeciIity, (Ii) diacIosing Irtormadon to requesting lew enfon::G'nent and correctional ofkiats as they may require for
inve:stigatlve, penolOgical or public safety p.rposee., (II) perfunning bliing IWld ooIecOOn fmctioos, or (IV) maintaining
equipment and (JJ8ity 000001 purposes. This license doe6 not epply to raoon:lngs of irmate caI8 or &-maill'J"loG$sages with
their attorneys or 10 recordings or &-mail messages protedad from cisclQSUlI by other applicabla privileges.

g. Confidentiality. Tha System, Applications, end related a records and information (the -Con1'IdenHai InformatlOn-) Shall
at all times remain confidentlai to ProYIdar. You agree th8t you will not di8cIose such ConfIdential Information to any third
party without our prior written oonsenl Because you will be able to aooae.s confidential information of third patties that Is
protected by c.tan federal end state privacy laws ~ the Softwa'e and AppIkaliom, )'Ou shall only 8CC86S the
Sonwara with compUsr' systans that have effective firewall and anti-virus protecOOn.
10. lodwnrificatjon. To tha fullest extent allowed by applicable law buI subject to the lil'ritations In this AQraement, each
party (the "Indemnifying f>arty1 wi, and does hafeby agree to, defend, Indemnify and hold harmless the CJther' party (!he
"IndemOOied PartY") fran end against any 1Os8, cost, daIm, liability, damage, .-ld expensa (Including, without limitation,
reasonable attomey's fees and expenses) brought or damed by third parties or by tha Indemnified Perty (collectively,
"Caims") arising out of (i) 8 Inach of either party's representations, W81f8ooes andJor covenants contained herein or (Ii) 1he
gross negligence or wiN mleconducl of, or Intllilllec:tual property infringement or sieged intellectual property irlringement
by, the indemnifying Party ~ its em~, agents, or contrack1r8 In the perfonnance d this~ . The
Indemritlad party shall notify the Indannifying party prompIy in writing ellJIrf Clams for wtjch the Indamrified party alleges
thai the Indemnfy1ng party is responlible under this section and the Indamni~ Party ~ hereupon tender tho defon!Ie of
such Ol:ims to the Indmmifyiog Party, Tha Indefmified Party shall cooperate In every l'88SOOabIe manner with the defense
or settlEment of such Cams at the Indemnifying Party's expense. The Indemnifying Party sheI not be liable under this
section for seWements eI Claim8 finallBd .solely by the Indemnified Party tria8& the Indemr.rylng Party has approved such
settlEment In advance or unless the defense of such Claims has been tendered to the IndErnlifying Party in wming and the
Indemnifying party has failed 10 promptly U'\dertake the defense.

Furthenoore, the parties understand and agree that each one Is subject to federal, state, and Iocat laws and regulations, and
each party beers the burden o f its own compliance. The PnMder agrees to Instal and implement the Irmate Telephone
System acoonillg to the law gDY8ITIing the Provider, the instruction it racetves from the Custom8f' as to the CUstomer's
requirements under the law, .. nd 8OCOIclug to the Customer's facility's demographics.. The ProvkJer agrees to indemnify the
CustCll'llSl' agalrwt eny and all danuIge&, loss, cost, claim, liability, injury (b persons and property) and expense brought Of"
claimed by third parties or the Customer's Facility (collectively, "Claims·) arising <MA of or related to the Providet's failure to
comply with the Instruction k receives frO'n the Customer, and all laws and regulations governing the PrcMder. The
Customer agrees to indemnify the PrtMdar against any ell aaims arising <MA eI or related to the Customer's or the
Customer's Faciity's feill'9 to comply with aD laws and regulatiOns goveming it. The Customer further agrees to Indemrify
the PrDYider against any and all Claims arising out eI or related to any and al measures the Customer or its Facility
implements in Its sole disc:retion, wNch affects the inmates' accessibility Ie the EqUpmenl and usage thereof.
11 . tnsuJ!llC8. We maintain CXlmprehensive general lability insurance hsWlg limits ci not lese than $2,000,000,00 in the
aggregate. You agree to provide us with reasonable and timely written notk;e 01 any dam, demand, or cause of action
made or brnugfl t IIgaInst you ar1aing out of or related to the utiliZation of the Applications and the System In whictI the
Provider is brought in as a co-deftIndarrt in the cteim. We have the ri~ to defend any such daim, demand, or cause 01
action aI OIX sole cost and expense and within CU' sole and exdusNe <isaedon. You agree not to compromise or 8ettle any
claim or cause of action wising oUi eI or raiaIed to the ~tion of the ApPications or SystEm wIIhout CU' prior Wlitlen
consenI:, and you are required to 888ist us with our defense of any.uch claim, demand, or cause election.

12. Default and I«rnInaOOn. If either party defalits In the performance 01 eny obIigaIion under INs Agreement, then the
non-def8lAting party shaI give the defaulting party written notIc:e of its defaufl: setting forth wtth speciftcity the nature of the
defaull If the defaulting party fails to an Its default within thirty (30) days after receipt of the notice of default. then the nondefaulting party shall have the right to terminate this Agreement upon thirty (30) days written notice and pursue al other
remedtes 8V8iabIe to the non-defalJling party, either at law or kl equity, NotwIthstanclng the foregoing, the thi'ty (30) day
an period shal be extended to ninety (90) days If Itle defallt Is not reasonably SU&CePtible to C\M"O within such thirty (30)
day period, but only If the defaulting party has begun to cure the default during the thirty (30) day period and diIgantIy
•

Madar s.vtc::. AQr~ . Page 2 d 10
C SECURU S TedlOoIogiM;, Inc. - Propriet.y & COnftdenIfaI· FQml1.01

pursues the OJ" of such defa1Jl Notwithstancing the ftlrngoing , if )IOU breech YO1M' obigations in the section entitled
"Softwan:t Ucense" or the section entitkld "ConfidentiMty", then we shall have the righl to tenninate this AQ'eement
immediately.
13. Umttatlon of biabjlity. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, NEITHER
PARTY SHAlL HAVE ANY UASIUTY FOR INDIRECT, INCIDENTAl, SPEClAl, OR CONSEQUENTIAl DAMAGES, lOSS
OF PROATS OR INCOfJE, LOST OR OORRUPTED DATA, OR LOSS OF USE OR OTHER BENEFITS, HOWSOEVER
CAUSED AND EVEN IF DUE TO THE PARTY'S NEGLIGENCE, BREACI-I OF CONTRACT. OR OTHER FAULT, EVEN IF
SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OUR AGGREGATE LlABIUTY TO
YOU RElATING TO OR ARISING
OF THIS AGREEMENT. WHETHER IN CONTRACT. TORT OR OTHERINISE,

our

SHALL NOT EXCEED THE AMOUNTWE PAID YOU DURJNG THE lWELVE (12) MONTH PERIOD PRIOR TO 1l£ DATE
THE ClAIM AROSE.

to renegotiate or tem1inate this Agreement upon sixty (60) days
outside our control raated to the Fadllti85 (Including. wlhout limitation, changes in
rates, regulations, or operations mandated by law: material reductiori In Inmate population or capacity, rnaSeriai change&: In
JaH poIk:y or economic conditions; acts of God; actions you take fa" security rfMISOnS (sudl as 1Ock-<Jowr.» negatively Impact
our business; however, we shan not unraasonabty -.ercise such right Ft.nher, Customer actmOMedges that Provider's
provision dthe services is subject to certain f9detal , state or local regulatory requirements and 'e!Sbietionswhich are subject
to change from tim.oo-time and nothing contained heI"9In to the contrary shall restrict Pro\Iider from taking any steps
nece8sary to perfotm In COOlP'iance therewith.
14.

We reserve the right

15. lniunciive Relief. Both parties agree that a breech of any of the otMigations set forth In the sections entitled "Software
License," "OwnershIp and Use," and "Confidentlaity" woUd Irreparably damage and aeate undue hardships for the other
party. TherefoIe, the non-breaching petty ,hal be entiled to im(T'l8(iata CCIt.t ordered injunctMt relief to stop any app8f8i'lt
breach of 8I.dl sections. such remedy being In addition to any oCher remec:HQ8 BV8il abie to such noo-braaching party.

1R

......
that "'.

~

use

17, ~. Any notice or demand made by either party under the terms d this Agreement Of under any statute shall be In
WI'iti'lg and ahaII be ~ by personal defivery. registered or certified U.S. mail, postage prepaid; Of CCIIT'IIT'Ierda cxular
delivery aeMc:e, to the add'ess below the partys signature belCM', Of to such other address sa a party may designate by
written notice in CCIIT1)Iiance with this section. Notices shall be deemed delivered as follows: personai delivery - upon
receipt; U.S . maiI- five days after depo8iI; and courier - when delivEnd as MaNn by c:oorier R!COIds.
18. MscetlaolQUJ. This Agreement shal be governed by and ooostrued In accordance with the laws of the State d
Washington. No walveI by either party of any evenl of default t.nder ttjs Agreement shall operate as a waiver of any
subsequent default tnter the tsrms d this Agreement. If any provision of this Ageement is held to be tnvaid or
unenforceable, the vallcity or enfon:eability of the other pnMsions shaI rematn unaffected. This Agreement shal be binding
upon end Inure to the benefit of Provider end Customer and their respective s.'CC8S~ and permitted aSSigns. Except for
assignments to otI" affiliates or to any entity that suooeeda to our business in connecIion with 8 merger or acquiSition, neither
party may assign tNs Agreement without the prior wrltIen consent of the other party. Each signatory to thts Agreement
WBrmnts and represents that he or she has tho unrestricted righ1 and requisite authoritY to enter into and execute this
Agreement, to bind his or her r~e party, and to a~ the Installation and operation d!he System. Provider rod
Customer aac:::h shall comply, at Its own expense, with al applicable laws and regulations in the performarice of their
respective obligations under this Agreement and otherwise in thelr operations. NoI1ing in
Agreement Shall be deemed
0( construed by the parties or any other entity to aeate an agency, partnersNp, 0( joint wntln between Customer and
Providec. ThIs Ageemeot cannct be modified oreMy and tal only be rnocIffled by a written instn.ment signed by all parties.
The parties' rights and obrlQ8tions, wt-kh by their oatf.ft woAd exlend beyond the termination, cancellation. or expiration of
this Agreement, shal suvive SUCh termination, cancellation, or expiration (including, withol.j: limitation, any pa~
obligations for services or OQIipmart reoaived prior to such tennination. ceocel6etion, 0( expinaioo). This Agreement may be
19lCBCUIed In counterparts. eadl d which shal be hily eftactive as an original, and aH 01 which together &hal constitute ona
end the 8&meinstnmem. This Agreement. together with the exhibits and Schedules, constitutes the entire agreement of the
parties regarding the su~ecI matter sal forth herein and supersedes any prior or contemporaneous Of31 or writ1r:In
agreements Dr guarantees regarding the subject matter set forth herein.

"is

Master ~ Agr8emef1t - Pa!ile 3 d 10
OSECURUS TecholOlogi<el, Inc. · Pr~ & Confld«ltllll· Form 7,07

·..
EXECUTED as of the Effective Date.

P1eaH mum siantd col"llnld, tOj
14651 D.... PattMay
SIxth Floor

Dall_. Texas 75254
AttenHon:

c:ontr.cts Administrator

Phone: (972) 2n-0410

Mastel' SeMca Aw~t - PIIQ. '" d 10
o SECURUS TechldogiM. kle. - ProprieUJy & Ca-lldeneial· Form 7.07