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5. Rates for telephone calls made by inmates from detention facilities
operated under the authority of Lincoln County for all types of calls (i.e.,
Local, IntraLATA, InterLATA, Interstate and International) and payment
methods (i.e., collect, pre-paid collect, and debit calls as applicable).
\
Detainee Prepaid Calling Card Instructions
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May be posted near inmate phones·
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Dialing Instructions
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Dialing instructions are different for each facility based ohphone equipment Th~re aregeheral
instructions printed on the.cards. From most Securus inmate phones follow theprdmptsto place a .
prepaid or debit call.
Please Note:
• The card number is referred to as an Authorization .Coele.
• Always dial an area code. Do notdial a 1 for long distance tails. Dial 011
• Toll Free numberscannotbe connected.
Card Balances and charges .•...
.
beforeInt~rnational
. . . ..
..
• Calls are billed in fulHpinuteincrements, rounded up. A 2 min 20 sec call is billed for 3 rTl.ins.
• Calls that are not answerecl or go to voice mail are not billed.
.. . . . .. . .
• Once a call Is accepted, the card will be debited for the cost of the connection feeandJlrst min:
• If your card does not haveefldugh funds to place another call,. you can transfer theltbalance to .
your next card using Balance Transfer. Once transferred,the card becomes invafid,
.
Transferring Calling Card Balances
A/ways transfer oldbalances to new cards. Do notput newbl1lal!~esoJ1.oltiercards.
Cards expire 6 months after your 1st call and cannot be reactivi/tediffuilc/s rem.ain.
Pick up phone and follow prompts for a COLLECT cC!IL
When the system says "Enter the area code and number youarec:alllng"you will dial
When the system say5"enter yourauthorizatlon code followed by t~e# .519n"
Enter the 12 digit card number of the newest card that youwantthernoneytransferred TO.
Youwlllbea5ked to Press to transfer a balance. . . . .....•..........
Youwillhave theoptionto (1 j hear yourpalanceor (2) transferthe balante ofacard to this card.
After Pressing2,YouwiU hear;.. .... . ...... ..
"Enter the a\lthorization code of the cardy6uare transferringFRQMand#."
Wait for a few seconds, and you will hear the new balance on the celrd with both funds combined.
m.
*
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Prepaid calling Rates (Sale
i,lS
collect rates)
Connection Fee
per call
Local
Intrastate/lntraLATA
Intrastate/I nterLATA
Interstate
$
$
$
$
2.25
3.30
4.54
4.84
Additional
Minutes per call
$
$
$
$
0.50
0.59
0.89
SECURUS~
rECHNOLDeU!8
PIN Requirement for All Calls,
Commissary Ordering by Phone and Debit Calling
Notice: 2/2/12
• Enter your PIN # (Detainee ID + Swanson PIN) prior to placing any call.
• Order commissary items via the Inmates Telephones.
• Purchase debit phone time from the commissary. The debit phone time funds will be
automatically deducted from your commissary account and transferred to your phone
account to allow debit calling.
PIN Requirement for All Calls
1.
2.
3.
4.
NEW DIALING INSTRUCTIONS FOR ALL CALLS
PRESS "1" for English or "2" for Spanish
PRESS "1" for Collect Call, "2" for a Debit Call, "4" for a Prepaid Calling Card Call
ENTER your PIN (Five digit Detainee ID + Four digit Swanson PIN)
FOLLOW prompts to place a call
Commissary Ordering by Phone I Ordering Debit Phone Time
DIALING INSTRUCTIONS FOR PURCHASING COMMISSARY ITEMS
1. PRESS "1" for English or "2" for Spanish
2. PRESS "1" for Collect Call
3. ENTER your PIN (Five digits Detainee ID + Four digit Swanson PIN)
4. WHEN asked for area code / number, DIAL "8888" to access Commissary Ordering (wait for connection)
5. ORDER by following the prompts / items codes
6. ORDER DEBIT TIME by using "7001" for $1.00 amounts or "7050" for $50.00 amounts (you may order
any quantity, up to your commissary balance).
7. COMPLETE the process or the order isn't placed (stay on the line until you are notified).
Using Debit Phone Time
1.
2.
3.
4.
5.
DIALING INSTRUCTIONS FOR PLACING DEBIT CALLS AFTER PURCHASE
HANG UP and start a new call
PRESS "1" for English or "2" for Spanish
PRESS "2" for Debit Call
ENTER your PIN (Five digit Detainee ID + Four digit Swanson PIN)
FOLLOW the voice prompts to complete the call - processing may take up to 30 seconds
CALLS ARE SUBJECT TO RECORDING AND MONITORING
Instructions:
The initial prompts state press 1 for English or 2 for Spanish; Afterwards, a long prompt goes on stating'
about the benefits of debit calls, This can be skipped by pressing any of the 3 options below:
Press 1 for collect call, 2 for debit call, and 4 for calling card.
Prompts after Pressing 1 for collect call:
Enter 10 digit pin # 16 dlg[t account # +4 digit pin #), phone #, and asks for name,
Then states to continue press 1, to disconnect, press 2, After pressing 1, the phone # is called, Now If
the called party has an account with us, the call goes through. Now If the called party does not have an
account with us, the phone call will be redirected to a 3" party, It will ask the inmate to state their
name, Nowthe 3'" party will charge the called party around $10 If they choose to accept the call since
they do not have an account with us,
Prompts ~fter pressing 2 debit call:
Enter 10 digit pin # 16 digit account #.,. 4 digit pin #), phone number, and asks for name,
Then ~sks to continue, press 1, to disconnect, press 2, After pressing 1, the phone # is called, Now ilthe
Inmate has insufficient funds, it will state so and disconnect the call after dialing the phone #.
Prompts after pressing 4 calling card call:
Enter 10 d[glt pin 1116 digit ",count #.,. 4 digit pin #), phone #,12 digit card #, and asks lor name,
Then asks to continue, press 1, to disconnect, press 2, After pressing 1, the phone ff is called, Now If the
inmate has insufficient funds on the card, It will state so and disconnect the call a'fler the prepaid card #
has been entered,
