King County, WA - New Securus Contract Replacing GTL 04-01-2014

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Contract

KingCounty

Department of Executive Services
Finance and Business Operations Division
Procurement and Contract Services Section
2Qfi,,2~4nO
TTY Relay' 711

THIS CONTRACT #5646516 ("Contract") is entered into by KING COUNTY,
Washington, (the "County"), and Securus Technologies, Inc. (the "Contractor"), whose address
is 14651 Dallas Parkway, Suite 600, Dallas, TX 75254-8815. The County is undertaking certain
activities related to, inmate telephone. visitation scheduling and video visitation systems
("System') and, the County desires to engage the Contractor to provide Work in connection with
such undertakings of the County,
NOW, THEREFORE, in consideration of payments, covenants, and agreements hereinafter
mentioned, to be made and performed by the parties hereto, the parties coven",nt and do
mutually agree as follows:
I.

CONTRACT DOCUMENTS

The Contractor shall provide all Work described in this Contract, which consists of the following
documents and attached exhibits, each of which are made a part hereof by this reference in the
following order of precedence:
1.

Contract Amendment(s)

Contract, which consists of this page, the Terms and Conditions, and the following:
X
Scope of Work. . . . .. . . . . . . .. . . .. . .. . .. . .. . . . . . . . . . . .. .. . . .. . . . . . . ... . . . . . . .. . Exhibit A
Exhibit B
X
Certificate(s) of Insurance and Policy Endorsement... ............
Exhibit C
X
Performance Standards.......... ..... .. ......... .... ..... ...... ....... ...
X
Phone, Visitation Scheduling and Video Visitation Requirements Exhibit D
X
Phone, Visitation Scheduling and Video Visitation Workplan ..... Exhibit E
Exhibit F
X
Price Schedule & Rates....... ........ .. ... ................ ... .. .... ......
X
Business Continuity Plan. ... ... ..... ...... ..... ..... .... ... ... ... .. ............. Exhibit G

Request for Proposal, Attachments and Addendum(s)

Contractor's Proposal, Presentation and Negotiation Documents

II.

CONTRACT TERM

This Contract shall be effective on the date last signed and shall expire five (5) years thereafter, unless
extended or terminated earlier pursuant to the terms and conditions of this Contract. Unless one party
delivers to the other written notice of non-renewal at least ninety (90) days before the end of the then
current term, this Contract shall automatically renew for three (3) successive periods of twelve (12)
months each. Notwithstanding anything to the contrary, the terms and conditions of this Contract shall
continue to apply to each Schedule for so long as Contractor continues to provide the Application to the
County after the expiration or earlier termination of this Contract.
SECURUS

KIN~
Authorized Signature
William ~ a'fzs, Interim DAJD Director

7j17 l()!'1
Date Accepted
Approved to form only: King County Prosecuting Attorney

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2.24.14

-----------------------------TERMS-ANo-CONDt"l"IONsSECTION 1

1.1

DEFINITIONS

Definitions
Words and terms shall be given their ordinary and usual meanings. Where used in the
Contract documents, the following words and terms shall have the meanings indicated.
The meanings shall be applicable to the singular, plural, masculine, feminine and neuter
of the words and terms.
Acceptance or Accepted: A written determination by the County that the Contractor has
completed the Work in accordance with the Contract.
Application: The services and features provided to County by Contractor pursuant to this
Contract.
Contract Amendment: A written change to the Contract modifying, deleting or adding to
the terms and conditions or Scope of Work, signed by both parties, with or without notice to
the sureties.
Contractor: The individual, association, partnership, firm, company, corporation, or
combination thereof, including joint ventures, contracting with the County for the
performance of Work under the Contract.
Day: Calendar day.
KCC: The King County Code.
Person: Includes individuals, associations, firms, companies, corporations, partnerships,
and joint ventures.
Project Manager: The individual designated by the County to manage the project on a
daily basis and who may represent the County for Contract administration.
Provider: Person or group who supplies a product or service.
RCW: The Revised Code of Washington.
Scope of Work (SOW): An exhibit to the Contract consisting of a written description of the
Work to be performed.
Subcontractor: The individual, association, partnership, firm, company, corporation, or joint
venture entering into an agreement with the Contractor to perform any portion of the Work
covered by this Contract.
Work: Everything to be provided and done for the fulfillment of the Contract and shall
include services, goods and supplies specified under this Contract, including Contract
Amendments.

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2.24.14

----------- -SECTton-2---------GE-NERAt-PROVIStONS-------------------------

2.1

- - - - - - - -

AdminiatraUQI;l
The Contractor shall be responsible for performing the Work. The County is not a party
to defining the division of Work between the Contractor and its Subcontractors, if any.
The Contractor represents that it has or shall obtain all personnel, materials and
equipment required to perform the Work under this Contract.

2.2

Acceptance of Work
Upon completion of the Contract or a purchase order issued under the Contract, the
Contractor shall gIve the County wrItten "notice of completion" of Work. The County sharr
review the Work for Acceptance. In addition, the County may Accept Work by phase or
milestone. In such case, the Contractor will give the County written "notice of completion"
of Work related to a specific phase or milestone fonowing the Contractor's completion of
all such Work in accordance with the payment schedule and delivery requirements in the
Contra.ct.

2.3

Warranty
Contractor warrants that the Work shall in aU material respects conform to the
requirements of this Contract. Contractor further warrants that qualified professional
personnel with in-depth knowledge shall perform the Work in a timely and professional
manner, and that the Work shall conform to the standards generally observed inthe
industry for similar Work.

2.4

Contract Amendment
All changes to the Contract shall be made in writing through a Contract Amendment. No
oral statement or other conduct by the County shall change or modify the Contract. The
County may perform an analysis of cost, price or schedule to determine the
reasonableness of the proposed change to the Contract.

2.5

Changed Requirements·
New federal, state and county laws, regulations, ordinances, policies and administrative
practices may be established after the date this Contract is established and may apply to
thrs Contract. To achieve compliance with changing requirements, the Contractor agrees
to accept all changed requirements that apply to this Contract and require Subcontractors
to comply with revised requirements as well. Changed requirements shall be
implemented through Section 2.4, Contract Amendment.

2.6

Taxes, Licenses, and Certificate Requirements
If, for any reason, the Contractor's required licenses or certificates are terminated,
suspended, revoked or in any manner modified from their status at the time this Contract
becomes effective, the Contractor shan notify the County immediately of such condition in
writing. The Contractor and Subcontractor(s) shall maintain and be liable for payment of
all applicable taxes (except sales/use taxes), fees, licenses permits and costs as may be
required by applicable federal, state or local laws and regulations as may be required to
provide the Work under this Contract.

3
2.24.14

. ._ . _ - - - - - -

~~-'2.7

Notii1<Do..------

- - --

- - - - - - -- - --

- - - - - - --

- --

Unless otherwise specified in the Contract, all notices or documentation required or
provided pursuant to this Contract shall be in writing and shall be deemed duly given
when received at the addresses first set forth below via certified or registered first class
mail, return receipt requested, personal delivery or electronic mail. However, if any of the
following occur: "notice to cure" a default, Contractor communication in connection with
an alleged default, or notice of termination, such notice or communication shall only be
delivered personally, or by certified or registered first class mail, return receipt requested.

KING COUNTY
Department of Adult and Juvenile
Detention
Project Manager - Pat Presson

2.8

CONTRACTOR
Securus Technologies, Inc.
Kris Aldeman

DAJD Finance Manager

Major Account Manager-West

500 Fifth Avenue

14651 Dallas Parkway, Ste 600

Seattle, WA
206-477-2350

Dallas, TX 75254
(503) 913.6118

pat.presson@kingcounty.gov

kaldeman@securustech.net

Certification Regarding Debarment, Suspension and 'Other Responsibility Matters
If this Contract is a covered transaction for purposes of federally funded grant
requirements, the Contractor is required to verify that none of the Contractor, its
principals, as defined at 49 CFR 29.995, or affiliates, as defined at·49 CFR 29.905, are
excluded or disqualified as defined at 49 CFR 29.940 and 29.945. The Contractor is
required to comply with 49 CFR 29, Subpart C and must include the requirement to
comply with 49 CFR 29, Subpart C in any lower tier covered transaction it enters into. By
signing and submitting this Contract, the Contractor certifies as follows :
The certifiCation in this clause is a material'representation of fact relied upon by King
County. If it is later determined that the Contractor knowingly rendered an erroneous
certification, in addition to remedies available to King County, the Federal Government
may pursue available remedies, including but not limited to suspension and/or
debarment. The Contractor agrees to comply with the requirements of 49 CFR 29,
Subpart C while performing this Contract and further agrees to include a provision
requiring such compliance in its lower tier covered transactions.

SECTION 3
3.1

Legal Relations; Indemnity and Insurance

Independent Status of Contractor
In the performance of this Contract, the parties shall be acting in their individual,
corporate or governmental capacities and not as agents, employees, partners, joint
ventures, or associates of one another. The parties intend that an independent
contractor relationship shall be created by this Contract. The Contractor shall be
4

2.24.14

----f

responsible for all federal and/or state tax, industrial Insurance, wages, benefits, or other
compensation by or on behalf of the Contractor and its employees. The Contractor shall
not make any claim of right, privilege or 'benefit which would accrue to" an employee
under chapter 41.06 RCW or Title 51 RCW.

3.2

Indemnification and Hold Hannless

To the maximum extent permitted by law and except to the extent caused by the sole
negligence of the County, the Contractor shall indemnify and hold harmless the County,
its officers, agents and' employees; frohi ana against any and' all suits·, claims; actio'ns,
losses, costs, penalties and damages of whatsoever kind or nature arising out of, in
connection with, or incident to the Work provided by or on behalf of the Contractor. This
indemnification obligation shall include, but is not limited to, all claims against the County
by an employee or former employee of the Contractor or its Subcontractors, and the
Contractor, by mutual negotiation, expressly waives all immunity and limitation on liability,
as respects the County only, under any industrial insurance act, including Title 51 RCW,
other Worker's Compensation act, disability benefit act, or other employee benefit act of
any jurisdiction which would otherwise be applicable in the case of such claim. In
addition, the Contractor shall protect and assume the defense of the County and its
officers, agents and employees in all legal or claim proceedings arising out of, in
connection with, or incidental to such Work; and shall pay all defense expenses, including
reasonable attomey's fees, expert fees and costs incurred by the County on account of
such litigation or claims, In the event that the County incurs any judgment, award and/or
expense or cost, including attorney fees, arising from the provisions of this Section 3.2, or
to enforce the provisions of this Section 3.2, any such judgment, award, fees, expenses
and costs shall be recoverable from the Contractor.
The indemnification, hold harmless, protection and defense obligations contained herein
shall survive the expiration, abandonment or termination of this Contract.
Nothing contained within this Section 3.2 shall affect and/or alter the application of any
other section contained within this Contract.

3.3

Insurance Requirements

Upon execution of this Contract, the Contractor, at its own cost, shall have procured and
will maintain for the duration of this Contract, insurance as specified in the Minimum
Scope and Limits of Insurance The Contractor shall furnish the County with certificates
of insurance and endorsements required by this Contract The County reserves the right
to require complete, certified copies of all required insurance policies at any time.
Each insurance policy shall be written on an "occurrence" form; except that professional
liability, errors and omissions, will be acceptable on a "claims made" form.
If coverage is approved and purchased on a "claims made" basis, the Contractor
warrants continuation of coVerage, either through policy renewals or the purchase of an
extended discovery period, if such extended coverage is available, for not less than three
years from the date of completion of the Work which is the subject of this Contract
By requiring such minimum insurance coverage, the County shall not be deemed or
construed to have assessed the risks that may be applicable to the Contractor under this
Contract. The Contractor shall assess its oiNn risks and, if it de-e ms appropriate ana/or
prudent, maintain greater limits and/or broader coverage.
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2.24.14

---!N"'othtrrgcontainea wltmntneseinsnrancerequiFementsshattbe-cleemed1ollm1nile------------.
scope, application and/or limits of the coverage afforded, which coverage will apply to
each insured to the full extent provided by th-e terrffs-a:rrd conditions ofthe policy(s).
Nothing contained within this provision shall affect and/or alter the application of any
other provision contained within this Contract.
A.

Minimum Scope and Limits of Insurance
The Contractor shall maintain limits no less than,

General Liability: $1,000,000.00 combined single limit per occurrence for
bodily injury, personal injury and property damage, and for those policies with
aggregate limits, a $2,000,000.00 aggregate limit. CG 00 01 current edition,
including Products and Completed Operations

Professional Liability, Errors and Omissions: $1,000,000.00 Per Claim and in
the Aggregate

Automobile Liability: $1,000,000.00 combined sing.le limit per accident for
bodily injury and property damage. CA 0001 current edition, Symbol 1.

Workers' Compensation: Statutory requirements of the State of residency, and

Employers' Liability or "Stop Gap" coverage: $1,000,000.00

Sexual Harassment I Sexual Abuse Coverage: $500,000 per occurrence and
aggregate.

Other Insurance Provisions and Requirements
The insurance coverage(s) required in this Contract are to contain, or be endorsed
to contain the following provisions:
All Liability Policies except Workers Compensation and Professional Liability:
1.

The County, its officers, employees and agents are to be covered as additional
insureds as respects liability arising out of activities performed by or on behalf
of the Contractor in connection with this Contract. Such coverage shall be
primary and non-contributory insurance as respects the County, its officers,
officials, employees and agents. Additional Insured Endorsement shall be
included with the certificate of insurance, "CG 2010 11/85" or its equivalent is
required. The County requires this Endorsement to complete the
Contract.

All Policies:
1.

The Contractor's insurance coverage shall apply separately to each insured
against whom a claim is made and/or lawsuit is brought, except with respect to
the limits of the insurer's liability.

Any deductibles or self-insured retentions must be declared to, and approved
by, the County. The deductible and/or self-insured retention of the policies
shall not limit or apply to the Contractor's liability to the County and shall be the
sole responsibility of the Contractor

6
2.24.14

overage s a no e suspen ed, vOided, canceled, reduced In coverage or In
limits, until after forty-five (45) Days prior written notice, has been given to the
County.
4.

Insurance coverage is to be placed with insurers with a Bests' rating of no less
than A: VIII, or, if not rated with Bests', with minimum surpluses the equivalent
of Bests' surplus size VIII.
Professional Liability, Errors and Omissions insurance coverage may be placed
with insurers with a Bests' rating of B+:VII. Any exception must be approved
by the County.
If at any time any of the foregoing policies fail to meet minimum requirements,
the Contractor shall, upon notice to that effect from the County, promptly obtain
a new policy, and shall submit the same to the County, with the appropriate
certificates and endorsements, for approval.

Subcontractors
The Contractor shall include all Subcontractors as insureds under its policies, or
shall furnish separate certificates of insurance and policy endorsements for each
Subcontractor. Insurance coverages provided by Subcontractors as evidence
of compliance with the insurance requirements of this Contract not provided
bv the Contractor. shall be subject to all of the requirements stated herein.

Work Site Safety
The Contractor shall have the "right to control" and bear the sole responsibility for
the job site conditions, and job site safety. The Contractor shall comply with all
applicable federal, state and local safety regulations governing the job site,
employees and Subcontractors. The Contractor shall be responsible for the
Subcontractor's compliance with these provisions.

CONFLICTS OF INTEREST AND NON-COMPETITIVE PRACTICES

SECTION 4
4.1

Conflicts of Interest and Non-Competitive Practices
A.

Conflict of Interest - By entering into this Contract to perform Work, the Contractor
represents that it has no direct or indirect pecuniary or proprietary interest, and that
it shall not acquire any such interest, that conflicts in any manner or degree with' the
Work required to be performed under this Contract. The Contractor shall not
employ any Person or agent having any conflict of interest. In the event that the
Contractor or its agents, employees or officers hereafter acquires such a conflict of
interest, it shall immediately disclose such conflict to the County. The County shall
require that the Contractor take immediate action to eliminate the conflict.

Contingent Fees and Gratuities - By entering into this Contract to perform Work, the
Contractor represents that:
1.

No Persons except as designated by Contractor shall be employed or retained
to solicit or secure this Contract with an agreement or understanding that a
commission, percentage, brokerage, or contingent fee would be paid.

7
2.24.14

,;-- - - - - - -2'7-.----tlld'ilo-gratuities;irrtrre-torm of entertainment.1Jifts-orotheJWis~ere offered or
given by the Contractor or any of its officers, agents, employees or
representatives, to any official, member or employee of the County or other
govemmental agency with a view toward securing this Contract or securing
favorable treatment with respect to the awarding or amending, or the making of
any determination with respect to the performance of this Contract.
3.

Disclosure of Current andcFormer County Employees~ To avoid
potential conflict of interest or unethical conduct:

any actual or

County employees or former County employees are prohibited from assisting
with the preparation of proposals or contracting with, influencing, advocating,
advising or consulting with a third party, including Contractor, while employed
by the County or within one (1) year after leaving County employment if he/she
participated in determining the Work to be done or processes to be followed
while a County employee.

Contractor shall identify at the time of offer current or former County employees
involved in the preparation of proposals or the anticipated performance of Work
if awarded the Contract: Failure to identify cutteriforfortfferCouiityelitployees
involved in this Contract may result in termination of this Contract.

After C{)fltract award, the Contractor is responsible for notifying the County's
Project Manager of current or former County employees who may become
involved in the Contract any time during the term of the Contract.

SECTION 5
5.1

Any Person having an existing contract with the County or seeking to obtain a
contract who willfully attempts to secure preferential treatment in his or her
dealings with the County by offering any valuable consideration, thing or
promise, in any form to any County official or employee shall have his or her
current contracts with the County canceled and shall not be able to bid on any
other County contracts for a period of two (2) years.

RECORDS AND AUDITS

Retention of Records, Audit Acc$sS and Proof of Compliance with Contract
A.

Retention of Records
The Contractor @d its Subcontractors shall maintain books, reconts and documents
of its performance under this Contract in accordance with generally accepted
accounting principles. The Contractor shall retain for six (6) years after the date of
final payment under the Contract all financial, information, data and records for all
Work.

Audit Access
The Contractor shall provide access to its facilities, including those of any
Subcontractors, to the County, the state and/or federal agencies or officials at all
reasonable times in order to monitor' and evaluate the Work provided under this
Contract. The County shall give reasonable notice to the Contractor of the date on
which the audit shall begin.

5.2

Audit Exception
8

2,24,14

- - - - -- - - - - - - -

The Contractor agreesTfiafTfTsnnancranyrespohsffileT6rahaWnffepayffieThunty al1--------~
indicated amounts following an audit exception that occurs due to the negligence,
intentional act anCf/orfullureforany reason tcr comply with tITe terflls ofthts Contradby
the Contractor, its officers, employees, agents, andlor representatives. This duty to
repay shall survive the expiration or termination of this Contract.

S.3

Federal Funding Audit
If the Contractor expended a total of $500,000.00 or more in federal awards during its
fiscal year, and is a non-profit organization, and is, under this Contract, carrying out or
administering a program or portion of a program, it shall have an independent audit
conducted in accordance with OMB Circular A-t33, which shall comply with the
requirements of GAAS (generally accepted auditing standards), GAO's Government
Audit Standards and OMB Circular A-133, as amended and as applicable. Contractors
expencdirfgfederal awards from more than one source shall bee re-sponsiblefor
determining if the combined financial awards are equal to or greater than $500,000.00.
The Contractor shall provide one copy of the audit report to each County division
providing federal awards to the Contractor no later than nine (9) months subsequent to
the end of the Contractor's fiscal year.

5.4

Public Records Requests
This Contract shall be considered a public document and will be available for inspection
and copying by the public in accordance with the Public Records Act,· chapter 42.56 RCW
(the "Act').
If the Contractor considers any portion of any record provided to the County under this
Contract, whether in electronic or hard copy form, to be protected under law, the
Contractor shall clearly identify each such portion with words such as "CONFIDENTIAL,"
"PROPRIETARY" or "BUSINESS SECRET." If a request is made for disclosure of such
portion, the County will determine whether the material should be made available under
the Act. If the County determines that the material is subject to disclosure, the County will
notify the Contractor of the request and allow the Contractor ten (10) business days to
take whatever action it deems necessary to protect its interests. If the Contractor fails or
neglects to take such action withIn said period, the County wf[[ release the portions of
record(s) deemed by the County to be subject to disclosure. The County shall not be
liable to the Contractor for inadvertently releasing records pursuant to a disclosure
request not clearly identified by the Contractor as "CONFIDENTIAL," "PROPRIETARY" or
"BUSINESS SECRET."

SECTION 6

6.1

INTELLECTUAL PROPERTY

Patents, Copyrights and Rights in Subject Data
Any patentable result or materials suitable for copyright arising out of this Contract shall
be owned and retained by the County. The County in its sole discretion shall determine
whether it is in the public's interest to release or make available any patent or copyright.
However, Contractor's system and Applications shall at all times remain Contractor's sole
and exclusive property unless prohibited by law, in which event, County shall have the

9
224.14

.,
unlimited right to use the System and Application for investigative and lawenforcemen
purposes. The Contractor agrees that the ownership of any plans, drawing, designs,
Scope ofWork, computer programs, technical reports, operating manuals, calculations,
notes and other work submitted or which is specified to be delivered under this Contract,
whether or not complete (referred to in this subsection as "Subject Data") shall be vested
in the County.

All such Subject Data fumished by the Contractor pursuant to this Contract, other than
documents exclusively for intemal use by the County, shall carry such notations on the
front cover or a title page (or in such case of maps, in the name block), as may be
requested by the County. The Contractor shall also place its endorsement on all
Contractor-fumished Subject Data. All such identification details shall be subject to
approval by the County prior to printing.
The Contractor shall ensure that the substance of foregoing subsections is included in
each subcontract for the Work under this Contract.
Contractor's (or its licensors, if any) have and will retain all right, title, interest, and
ownership in and to (i) the Software and any copies, custom versions, modifications, or
updates of the Software, (ii) all related documentation, and (iii) any trade secrets, knowhow, methodologies, and processes related to Contractor's Applications, its system, and
Contractor's other products and services (the "Materials"). The Materials constitute
proprietary information and trade secrets of Contractor and itS licensors, ·Whether or nof
any portion thereof is or may be the subject of a valid copyright or patent.

6.2

Nondisclosure of Data
Data provided by the County either before or after Contract award shall only be used for
its intended purpose. Contractors and Subcontractors shall not utilize nor distribute the
County data in any form without the prior express written approval of the County.

6.3

Non-Disclosure Obligation
While performing the Work under this Contract, the Contractor may encounter personal
information, licensed technology, drawings, schematics, manuals, data and other
materials described as "Confidential", "Proprietary" or "Business Secref. The Contractor
shall not disclose or publish the information and material received or used in performance
of this Contract. This obligation is perpetual. The Contract imposes no obligation upon
the Contractor with respect to confidential information which the Contractor can establish
that: a) was in the possession of, or was rightfulfy known by the Contractor without an
obligation to maintain its confidentiality prior to receipt from the County or a third party; b)
is or becomes.generally known to thecpublicwithout violation of this Contract c) is
obtained by the Contractor in good faith from a third party having the right to disclose it
without an obligation of confidentiality; or, d) is independently developed by the
Contractor without the participation of individuals who have had access to the County's
or the third party's confidential information. If the Contractor is required by law to
10

2.24.14

disclose confidential information the Contractor shall notify the County of such
requirement prior to disclosure.

I
SECTION 7
7.1

NONDISCRIMINATION

Nondiscrimination and Equal Employment Opportunity
A.

Nondiscrimination in Employment
During performance of this Contract, the Contractor agrees that it will not
discriminate against any employee or applicant for employment because of the
employee or applicant's sex, race, color, marital status, national origin, religious
affiliation, disability, sexual orientation, gender identity or expression or age except
by minimum age and retirement provisions, unless based upon a bona fide
occupational qualification.

Equal Employment Opportunity Efforts
The Contractor will undertake, and require all Subcontractors to undertake equal
employment opportunity efforts to ensure that applicants and employees are
treated, without regard to their sex, race, color, marital status, national origin,
religious affiliation, disability, sexual orientation, gender identity or expression or .
age. Equal employment opportunity efforts shall include, but not be limited to, the
following: employment, upgrading, demotion or transfer; recruitment or recruitment
advertising; layoff or termination; rates of payor other forms of compensation; and
selection for training, including apprenticeships. The Contractor agrees to post, and
to require Subcontractors to post in conspicuous places available to employees and
applicants for employment notices setting forth this nondiscrimination clause. In
accordance with KCC 12.16.01 O.J, "equal employment opportunity efforts" shall
mean active efforts to ensure equal opportunity in employment that is free from all
forms of discrimination.
Ref: KCC 12.16.020.

Equal Benefits to Employees with Domestic Partners
Pursuant to Ordinance 14823, King County's "Equal Benefits" (EB) ordinance, and
related administrative rules adopted by the County Executive, as a condition of
award of a contract valued at $25,000 or more, the Contractor agrees that it shall
not discriminate in the provision of employee benefits between employees with
spouses, and employees with domestic partners during the performance of this
Contract. Failure to comply with this provision shall be considered a material breach
of this Contract, and may subject the Contractor to administrative sanctions and
remedies for breach.
When the contract is valued at $25,000 or more, the Contractor shaH complete a
Worksheet and Declaration form for County review and acceptance prior to Contract
execution. The EB Compliance forms, Ordinance 14823 (which is codified at KCC
Chapter 12.19), and related administrative rules are incorporated herein by
reference. They are also available online at:
http://www.kingcounty.gov/operations/procurementlServices/Equal_ Benefits.aspx

Nondiscrimination in Subcontracting Practices.
11

2.24.14

During the term of this Contract, the Contractor shall not create barriers to open and
fair opportunities to participate in County contracts or to obtain or compete for
contracts and subcontracts as sources of supplies, equipment, construction and
services. In considering offers from and doing business with subcontractors and
suppliers, the Contractor shall not discriminate against any person because of their
sex, race, color, marital status, national origin, religious affiliation, disability, sexual
orientation, gender identity or expression or age except by minimum age and
retirement provisions, unless based upon a bona fide occupational qualification.
E.

Compliance with Laws and Regulations.
The Contractor and all Subcontractors shall comply fully with all applicable federal,
state and local laws, ordinances, executive orders and regulations that prohibit
discrimination. These raws include, but are not limited to, Chapter 49.60 RCW,
Titles VI and VII of the Civil Rights Act of 1964, the American with Disabilities Act,
and the Restoration Act of 1987. KCC chapters 12.16, 12.17 and 12.18 are
incorporated herein by reference and the requirements in these code sections shall
specifically apply to this Contract. The Contractor and all Subcontractors shall
further comply fully with any equal opportunity requirements set forth in any federal
regulations, statutes or rules included or referenced in the contract documents.

Required Submittals During Work.
The Contractor shall collect, enter, submit and update the submittals listed below
for itself, its Subcontractors and any sub tier Subcontractors and suppliers to BDCC
using the Contracts and Apprenticeship Report Tracking Services (CARTS) online
reporting website located at htlp:/lwww.kingcounty.gov/bdcc. Report forms are
available on the website. Assistance may be obtained by contacting BDCC staff at
206-263-9734.

Subcontractor List
The Contractor shall create and maintain a master list of all Subcontractors on
this Contract, the Contractor shall continually maintain the Subcontractors and
Suppliers.

Final Affidavits of Amounts Paid
Upon completion of the Work and as a condition precedent to final payment,
the Contractor shalt upload a Final Affidavit of Amounts Paid electronically
using CARTS. Identify amounts paid to each firm that performed Work on this
Contract.

Compliance with Section 504 of the Rehabilitation Act of 1973, as amended
(Section 504) and the American with Disabilities Act of 1990 as amended (ADA).
Pursuant to Title II of the ADA, and Section 504, King County must not discriminate
against people with disabilities in providing services, programs or activities even if
those services, programs or activiUes are carried out by contractorS. The COntractor
agrees that it shall provide all programs, services, and activities to County
employees or members of the public under this Contract in the same manner as
King County is obligated to under Title II of the ADA, and Section 504 and shall not
deny participation of the benefits of such services, programs, or activities to people
with disabilities on the basis of such disability. Failure to comply with this Section
12

2.24.14

7: 1.H shall be a material breacllof, aria grounds-fortnelmmeaiate termination of,
this Contract.
The Contractor agrees to provide to persons with disabilities access to programs,
activities and services provided under the Contract, as required by the disability
access laws as defined by KCC 12.16.
The Contractor shall not discriminate against persons with disabilities in providing
the Work. In any subcontracts for the programs, activities and services under their
Contract; tlfe Contractorsna11" ilfc1ude tlfe requirement tTfaTtne SubconlraClo(
provide to persons with disabilities access to programs, activities and services
provided under the Contract, as required by the disability access laws as defined by
KCC 12.16; that the Subcontractor shall not discriminate against persons with
disabilities in providing the Work under the Contract; and that the Subcontractor
shall provide that the County is a third party beneficiary to that"requiredprovision,
H.

Sanctions for Violations - Any violation of the mandatory requirements of the
provisions of this Section shall be a material breach of Contract, for which the
Co 1m-actor may be subject to damages, withholding payment arid any other
sanctions provided for by Contract and by applicable law.

SECTION 8

8.1

CLAIMS AND APPEALS; DISPUTE RESOLUTION

Claims and Appeals
The Contractor shall address claims for additional time or compensation under the
Contract in writing to the Buyer and Project Manager within ten (10) Days of the date in
which the Contractor knows o(shouldknow ofth"ebasis for thEl claim". Claims sha11 be"
accompanied by supporting documentation and citation to applicable provisions in the
Contract documents. The County reserves the right to request additional documentation
necessary to adequately review the claim. No claim by the Contractor shall be allowed if
asserted after final payment under this Contract. The Buyer and Project Manager shall
ordinarily respond to the Contractor in writing with a decision issued jointly, but absent
such written response, the claim shall be deemed denied upon the tenth (10th) Day
following receipt by the Buyer and Project Manager of the claim, or requested additional
documentation, whichever is later.
In the event the Contractor disagrees with the determination of the Buyer and Project
Manager, the Contractor shall, within five (5) Days of the date of such determination,
appeal the determination in writing to the Procurement and Contract Services Section
Manager. Such written notice of appeal shall include all information necessary to
subStantiate the appeal. The Procurement and Contract Services Section Manager shall
review the appeal and make a determination in writing, which shall be final. Appeal to the
Procurement and Contract Services Section Manager on claims for additional time or
compensation shall be a condition precedent to litigation.
At all times, the Contractor shall proceed diligently with the performance of the Contract
and in accordance with the direction of the Buyer or Project Manager. Failure to comply
precisely with the time deadlines under this Section 8.1 as to any claim and appeal shall
operate as a waiver and release of that claim and appeal and an acknowledgment of
prejudice to the County.
13

2.24.14

S.2

Mediation and Arbitration
If a dispute arises out of or relates to this Contract, or the breach thereof, including any
Contractor claim, that is not resolved through the required claims and appeal process set
forth in Section 8.1, the parties may, upon mutual agreement. endeavor to settle the
dispute in an amicable manner by mediation or other agreed form of alternative dispute
resolution process prior to commencing litigation.

S.3

Applicable Law and Forum
This Contract shall be governed by and construed according to the laws of the State of
Washington. Any claim or suit between the parties arising out of this Contract may only
De filed arid prOsecufed in King County Superior Court orUS. Disfric1fotfhe Western
District of Washington. in Seattle.

SECTION 9
9.1

TERMINATION

Termination for Convenience/DefaultlNon-Appropriation
A.

Termination for Convenience
This Contract may be terminated by the County without cause, in whole or in part,
upon providing the Contractor sixty (60) Days' advance written notice of the
termination. If the Contract is terminated pursuant to this Section 9.1.A, the County
will receive full payment in accordance with the terms of this Contract for Work
performed and Accepted prior to the effective date of termination.

Termination for Default
If the Contractor does not perform the Work or the Contractor fails to perform in the
manner called for in the Contract, or if the Contractor fails to comply with any
material provisions of the Contract, the County may terminate this Contract, in whole
or in part, for default as follows:

A "notice to cure" shall be served on the Contractor by certified or registered
first class mail in accordance with Section 2.10. The Contractor shall have ten
(10) Days from the date of receipt to cure the default or provide the County with
a detailed written plan for review and acceptance, which indicates the time and
methods needed to bring the Work into compliance and cure the default.

If the Contractor has not cured the default or the plan to cure the default is not
acceptable to the County. the County may terminate the Contract by serving a
"notice of termination" in accordance with Section 2.10 setting forth the manner
in which the Contractor is in default and the effective date of termination.

The Contractor shall only be paid for Work performed and Accepted less any
damages to the County caused by or arising from such default. All termination
payment requests are subject to an analysis of cost or price by the County to
verify compliance with the Contract, applicable laws and regulations.

The termination of this Contract shall in no way relieve the Contractor from any
of its obligations under this Contract nor limit the rights and remedies of the
County hereunder in any manner.

Termination for Non-Appropriation
14

2.24.14

If expected or actual funding is withdrawn;-feaucecroi'lImil:ed niany way prior-------to the termination date set forth in this Contract or in any Contract Amendment
hereto, the County may, upon written notice to the Contractor, terminate this
Contract in whole or in part.
If the Contract is terminated pursuant to this Section 9.1. C: 1) the County shall
be liable only for payment in accordance with the terms of this Contract for
Work performed and Accepted prior to the effective date of termination; and,
2) the Contractor shall be released from any obligation under this Contract
affected by the termination or a related purchase order to provide further Work
pursuant to the Contract.

Notwithstanding any provision to the contrary, funding under this Contract
beyond the current appropriation year is conditional upon the appropriation by
the County Council of sufficient funds to support the Work described in this
Contract. Should such an appropriation not be approved, the Contract shall
terminate at the close of the current appropriation year.

SECTION 10
10.1

MISCELLANEOUS

Other Public Agency Orders
Other federal, state, county and local entities may utilize the terms and conditions
established by this Contract if agreeable to all parties. The County does not accept any
responsibility or involvement in the purchase orders or contracts issued by other public
agencies.
If the contractor agrees to extend tilts contract to other governmental agencies, this
contract is subject to an Administrative Fee (Fee) of 1% (.01). The Fee shall be based on
total sales made to each govemmental agency outside of King County's Departments,
Divisions and Agencies, less sales tax, freight and any credits(s). The Fee shall be paid
by the contractor, payable and remitted to King County Procurement and Contract
Services Section not less than twice per year, on July 31 st and January 31 st for the first
and second half of the year sales respectively. Fees submitted shall be accompanied by
a sales report, reference the contract number, and show the total sales to other
govemmental agencies, excluding King County. The contractor shall not invoice the Fee
to any contract user.

10.2 Assignment
Neither party shall assign any interest, obligation or benefit under or in this Contract or
transfer any interest in the same, whether by assignment or novation, without prior written
consent oftne other party. If assignment is approved, this Contract snail be binding upon
and inure to the benefit of the successors of the assigning party. This provision shall not
prevent Contractor from pledging any proceeds from this Contract as security to a lender
so long as King County Policy Fin10-1 (AP), section 6.1.3 is followed. If an assignment is
approved, it shall be effective upon the posting of all required bonds, securities and the
like by the assignee and the written agreement by assignee to assume and be
responsible for the obligations and liabilities of the Contract, known and unknown, and
applicable law.

15
2.24.14

10.3

Force Majeure
The term "force majeure" shall include, without limitation by the following enumeration:
acts of nature, acts of civil or military authorities, terrorism, fire, accidents, shutdowns for
purpose of emergency repairs, industrial, civil or public disturbances, causing the inability
to perform the requirements of this Contract. If any party is rendered unable, wholly or in
part, by a force majeure event to perform or comply with any obligation or condition of
this Contract, upon giving notice and reasonably full particulars to the other party, such
obligaUon or condition shall be suspended only for the time and to,tneextent
commercially practicable to restore normal operations. In the event the Contractor
ceases to be excused pursuant to this provision, then the County shall be entitled to
exercise any remedies otherwise provided for in this Contract, including termination for
default.

10.4 Environmentally Preferable Products Procurement Policy
Contractors able to supply products containing recycled and environmentally preferable
materials that meet performaoce requirements are encouraged to offer them in bids and
proposals,
The Contractor shall use recycled paper for all printed and photocopied documents
related to the submission of this solicitation and fulfillment of the Contract and shall,
whenever practicable, use both sides of the paper.
Ref: KCC 18.20

10.5

HIPAA - Protecting Patient Privacy
The Work under this Contract may require compliance with "The Health Insurance
Portability and Accountability Act of 1996" (HIPAA). Information on this Act can be found
at the U,S, Office of Civil Rights website: http://www.hhs. gov/ocr/hipaal.

10.6

No Third Party Beneficiary
This Contract is for the sole and exclusive benefit of the County and the Contractor and
shall not create a contractual relationship with, or cause of action in favor of, any third
party.

10.7

Severability
Whenever possible, each provision of,this Contract shall be interpreted to be effective
and valid under applicable law. If any provision is found to be invalid, illegal or
unenforceable, then such provision or portion thereof shall be modified to the extent
necessary to render it legal, valid and enforceable and have the intent and economic
effect as close as possible to the invalid, illegal and unenforceable provision.

10.8 Non-Waiver-of BreachNo action or failure to act by the County shall constitute a waiver of any right or duty
afforded to the County under the Contract; nor shall any such action or failure to act by
the County constitute an approval of, or acquiescence in, any breach hereunder, except
as may be specifically stated by the County in writing.

16
2.24.14

SECTION 11
DATA
11.1

MISCELLANEOUS PROVISIONS REGARDING SERVICES AND USE OF

Business Continuity Plan
In the event that Contractor's infrastructure or data becomes lost, damaged or destroyed,
Contractor shall immediately, and not longer than one (1) business day, implement the
Contractor's Business Continuity Plan, as set forth in Exhibit G, in order to continue to
provide the service. Contractor's obligation to reimburse the County's costs related to
lost, damaged or destroyed data shall be determined by the County.
The plan, at a minimum, shall include the services of a third party recovery provider for
which the County shall be the first in the order of recovery among Contractor's
customers. The third party recovery provider shall provide and assist Contractor in its
operations, system management and technical support.
The Contractor shall include in its Business Continuity Plan a service offering, a
distributed IT infrastructure and a mirrored critical system, Contractor will assist the
County in providing such a system within one (1) Day of the County's notification.
In the event that the service is interrupted, the Data may be accessed and retrieved
within two (2) hours at any point in time. Additionally, Contractor shall store a backup of
Data in an off-site "hardened" facility no less than daily, maintaining the security of Data,
the security requirements of which are described herein.

11.2

Versions of the Service
During the Contract term, Contractor shall not delete a feature or functionality in its
services to the County unless the Contractor provides sixty (60) Days advance notice and
the County provides written consent to the deleted feature or functionality. Should there
be a replacement feature Or functionality, the County shall have the sole discretion
whether to accept such replacement. The replacement shall be at no additional cost to
the County. The County understands and agrees, however, that Contractor may from
time to time issue enhancements to its offerings in the normal course of business, which
enhancements will serve to improve the services the County receives, and said
enhancements may be added without notice.

11.3

Contractor's Use of County's Usage Data
County's use of the services provided hereunder wilt result in usage data being created
and stored ("Usage Data"). Contractor may use the Usage Data strictly as necessary to
carry out its obligations under this Contract, and for no other purpose other than the
following:
A.

May observe and report back to the County on County's usage of the services
provided pursuant to this Contract, and make recommendations for improvements
thereto;

Ensure that the data center containing County Usage Data meets' the following
physical and electronic security requirements
(i)

Single point of entry;

(ii)

Main access monitored with additional access for emergency
purposes only;
17

2.24.14

~ii)-Surveiltanc~n:;am-eras-irrTacinty;

11.4

(iv)

Access validation with identity check;

(v)

Access only to persons on Contractor's approved access list;

(vi)

Log-in validation;

(vii)

Creation of accounts only as verified by Contractor or subcontractor
hosting provider;

(viii)

Access to servers via encrypted means; and

(ix)

Servers running behind security firewall.

Disposition of Usage Data; Back-up Data
County retains the right to obtain County content, Usage Data and Back-up Data stored
on Contractor's infrastructure.
Contractor shalf back up County content, Usage Data and Back-up Data once in each 2"4hour period.

11.5-

Data Breaches
Contractor shall report, either orally or in writing, to the County any use or disclosure of
County data, Usage Data, or content not authorized by this Contract or in writing by the
County, fncluding anyreasonabte belief that an unauthorized individual has accessed
County data, Usage Data or content. Contractor shall make the report to County
immediately upon discovery of the unauthorized disclosure, but in no event more than
two (2) business days after Contractor reasonably believes there has been such
unauthorized use or disclosure. Contractor's report shall identify (i) the nature of the
unauthorized use or disclosure, (il) the County covered data or content, (iii) who made
the unauthorized use or received the unauthorized disclosure, (iv) what Contractor has
done or shall do to mitigate any deleterious effect of the unauthorized use or disclosure,
and (v} what corrective action Contractor has taken or shaff take to prevent future similar
unauthorized use or disclosure. Contractor shall provide such other information,
including a written report, as reasonably requested by the County.
Notwithstanding any other provisions in this Contract, Contractor shall be liable for all
damages, fines and corrective action arising from disclosure of such information caused
by Contractor's breach of its data secunly or confidentiality provisions hereunder.

11.6

Importation of Data
Within one (1) Day of notification of termination of this Contract, the Contractor shalf
provide the County with complete, secure and dedicated data and content files suitable
for importation into commercially available database software (e.g. MS-Access or MSSQL), such as XML format, including all schema and transformation definitions and/or
delimited text files with documented, detailed schema definitions along with attachments
in their naUve format. These files win be comprised of Data contained in the Contractor's
system. The structure of the relational database will be specific to the Data and will not
be representative of the proprietary Contractor database.

18
2.24.14

11.7 Termination Assistance Services
DUrirrg the nil1ety (90) Day period prior to, and'orfoltowingthe expffatfon orrerminafton of
this Contract, in whole or in part, Contractor agrees to provide reasonable termination
assistance services at no additional cost to the County, which may include:
A.

Developing a plan for the orderly transition of the terminated or expired services
from Contractor to the successor.

Providing reasonable training to County staff or the successor in the performance of
the services then being performed by Contractor;

Using its best efforts to assist and make available to County any third-party services
then being used by Contractor in connection with the services; and

Such other activitiesuponwhicnthe parties may agree.
END

OF TERMS AND CONDITIONS

19
2.24.14

Exhibit A - Scope of-Work---Contractor will provide the following Applications:
CALL MANAGEMENT SYSTEM
DESCRIPTION:
Secure Call Platform: Secure Call Platform ("SCP") provides through its centralized system automatic placement of calls by
inmates without the need for conventional live operator services. In addition, SCP has the ability to (a) monitor and record
inmate calls, (b) automatically limit the duration of each call to a certain period designated by Contractor and agreed to by the
County, (c) maintain call detail records in accordance with Contractors standard practices and per County requirements as set
forth in the RFP, (d) automatically shut the System on or off, and (e) allow free calls to the extent allowed by the County.
Contractor will be responsible for all billing and collections of inmate calling charges but may contract with third parties to
perform such functions as outlined in Exhibit I. SCP will be provided at the Facilities specified in the chart below. Contractor will
retain call detail records (CDR) for three (3) years from the date of recording.
COMPENSATION:
Collect Calls. Contractor will pay the County commission (the "Commission") based. QlJ. th.e Gross Revenues that Contractor
earns through the completion of collect calls placed from the Facilities as specified in the chart below. "Gross Revenues" shall
mean all gross billed revenues relating to completed collect calls generated by and through the Inmate Telecommunications
System ("System"). Regulatory required and other items such as federal, state and local charges, taxes and fees, including
transaction funding fees, transaction fees, credits, bimng recovery fees and charges billed by non-LEC third parties, and Instant
Pay Promotionat Program are exclUi!ed"ftom ravenlie' to the Contractor. Contractor shall remil the Commission for a calendar
month to the County on or before the 30th day after the end of the calendar month in which the calls were made (the "Payment
Date"). All Commission payments shall be final and binding upon the County unless Contractor receives written objection within
sixty (60) days after the Payment Date. The County's payment address is as set forth in the chart below. The County shall
notify us in writing at least sixty (60l days before a Payment Date of any change in your payment address.
Guaranteed Monthly Commission. County's Guaranteed Monthly Commission payment shall be the greater of (i) the
Commission earned for the relevant month, or (iI) $62,500.00 (or, stated on an annualized basis, $750,000.00). All Guaranteed
Monthly Commission payments shall be final and binding upon the County unless Contractor receives written objection within
sixty (60) days after the Guaranteed Monthly Commission has been paid to the County. Commencing one year after the
Effective Date and for ellery sui1&equent year thereafter, the anmJalized Guaranteed Commission (which will continUe to tle paid
'" monthly instaIImenls, as above) will be based <IPDfl a fl9Ufe that il> 00% of the priC< year s C0mmissions.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, CONTRACTOR SHALL HAVE THE RIGHT THROUGHOUT THE
INITIAL TERM AND ANY RENEWAL TERMS OF THIS CONTRACT, BUT NOT MORE OFTEN THAN ONCE PER CALENDAR
YEAR, TO FULLY AUDIT OR EXAMINE ANY AND ALL INFORMATION PERTAINING TO THE COUNTY'S AVERAGE DAflY
POPULAnON AND NUMBER OF CAll MrNUTES. THE PARTIES FURTHER AGREE THAT, ON AN ANNUAL BASrS
COMMENCING ONE YEAR AFTER THE EFFECTIVE DATE OF THE CONTRACT, IF THE FINANCIAL GOALS OF EITHER
PARTY IN REGARD TO THE CONTRACT ARE NOT BEING MET, THEY MAY RENEGOTIATE THE TERMS AND AMOUNT
OF SAID COMMlSSLOI'L
FACILITIES AND RELATED SPECIFICATIONS'
Facility Name and Address

Type of Cal!
Management

ServiCe
. King County Correctional Facifity
th
500 5 Avenue
Seattle, WA 98104

Maleng Regional Justice Center
620 Wesl Jamss51
Kent, WA 98032

CommiSsion
Percentage-

SCP

58%*

SCP

5S%*"

SCP

58%*

Revenue Base
for Calculation
af Commission

Gross

Revenues

GrQ$$

CommisSion Payment
Addre.ss
King County
Correctionat Facility
Attn: DAJD Finance
Manager
500 Fifth Avenue
Seattle, WA 98104
See abtwa

Revenues

King County DAJD - Juvenile Division

12H E Alder SI
Seattle, WA 98122
Community CorrecttoM.DMsionWork Release

Gross

Revenues

Gross

See above

Revenues

20
2.24.14

*The designated Commission percentage is contingent upon County's implementation of all products and payment
methods described herein within six (6) months from the Effective Date (unless actions of Contractor render such
implementation within that timeframe impossible, in which case such implementation will be effected as soon as
reasonably practicable). Should the County fail to implement all such products and payment methods, the commission
percentage is subject to renegotiation. Notwithstanding anything to the contrary contained in the Agreement, in
accordance with Federal Communications Commission 47 CFR Part 64 [WC Docket No. 12w375; FCC 13 w113] - Rates for
Interstate Calling Services weffective February 11, 2014, no commission shall be paid on revenues earned through the
completion of interstate calls of any type received from the Agreement.

CENTRALIZED NET CENTRIC, VOIP, DIGITAL TRANSMITTED CALL MANAGEMENT SYSTEM
DESCRIPTION:
Secure Calling Platform (SCP) User Interface, Contractor will provide you with the Software regarding the
SCPlnterface which may be used only on computers and other equipment that meets or exceeds the specifications in
the chart below, which Contractor may amend from time to time ("Compatible Equipment"). County represents that (i)
it will be responsible for distributing and assigning licenses to its end users; (ii) it will use the SCP User Interface for
lawful purposes and shall not transmit, retransmit or store material in violation of any federal or state laws; and (iii) it
will monitor and ensure that its licensed end users comply as directed herein. Contractor will provide two (2)
workstations with the following features and characteristics:

WORKSTATION
REQUIREMENTS

DAJD

Processor

2 gigahertz (GHz) or higher processor

Exceed

Operating System

Windows XP*, Windows Vista, Windows 7

Win7 SP1 32 bit

Browser

Internet Explorer 8 or newer

IE 9

Memory

At least 1 gigabyte (GB) of RAM (2GB recommended) wuse
of Windows 7 may require additional memory

2-8 GB

Drive

CDwRW or DVDwRW drive

DVD

Display

Super VGA (1 ,024 x 768) or higher resolution video adapter

meet or exceed

Peripherals

Keyboard and Microsoft Mouse or compatible pointing device

installed

Installed Software

Microsoft Silverlight 4.0 or newer, Microsoft .NET Framework
4, Adobe Reader 9.5 or newer, Microsoft Office Excel
Viewer, Quick Time 7 or newer, Windows Media Player,
Antivirus, WinZip or other zip utility

MS Silverlight 5; .Net 4.0;
Adobe Reader 9.4.7; MS
Office 2010 Pro wExcel, No
Quicktime. Media Player,
McAfee Antivirus, no zip util
other than Windows Explorer.

*xp Media center edition not supported

SERVICE LEVEL AGREEMENT
FULL-TIME ON-SITE TECHNICIAN
Contractor will provide County a fulltime, onsite, dedicated IT professional to provide customer service and support,
manage and maintain Contractor's System for the duration of the Contract. Said on-site administrator shall be
approved and accepted by the County. Contractor agrees to repair and maintain the System in good operating
condition and ensure performance of administrative functions for the inmate telephone system, visitation scheduling
and video visitation system (including, without limitation, furnishing all parts and labor. All such maintenance shall be
conducted in accordance with the service levels in Items 1 through 10 below. All such maintenance shall be provided
at Contractor's sole cost and expense, unless necessitated by any misuse of, or destruction, damage, or vandalism to
any premises equipment by the County (not inmates at the Facilities), in which case, in agreement with the County,
the Contractor may recoup the cost of such repair and maintenance through either a Commission deduction or direct
invoicing, at Contractor's option. The County agrees to promptly notify Contractor in writing after discovering any
misuse of, or destruction, damage, or vandalism to, the said equipment. If any portion of the System is interfaced
with other devices or software owned or used by you or a third party, then Contractor shall have no obligation to
repair or maintain such other devices or software. This SERVICE LEVEL AGREEMENT does not apply to any
provided Openworkstation(s) (see below). For the services contemplated hereunder, Contractor may provide, based
upon the facilities requirements, two types of workstations (personal computerldesktopllaptoplterminal): The
"Openworkstation" is an open nonwsecured workstation which permits administrative user rights for facility personnel
and allows the facilities an ability to add additional third-party software. OwnerShip of the Openworkstation is
transferred to the facility. Contractor has no obligation to

;;--

- --nprovide-any1echnicahmdiielttsupporrservices-forarrOpenworkstatioil. THE eOUN'fY1S-S0tEt:Y-RESPONSIBtE FOR THE
MAINTENANCE OF ANY OPENNORKSTAllONS, UNLESS ISSUES ARE A RESULT OF THE CONTRACTOR'S SYSTEM."
1. Outage Report; Technieal· Support. As- noted above, Contractor will provide County a fulltime, onsite, dedicated IT
professional to manage and maintain ContFacto~s System. If either of the following occurs: (a) the County experiences a
System outage Of malfunction or (b) the System requires maintenance (each a ' System Event"), then the County will promptly
report the System Event to ConlFacto~s Technical Support Department ("Technical Suppor\"). The County may contact
Technical Support 24 hours a day, seven days a week (except in the event of planned or emergency outages) by telephone at
866-558-2323, by email atTechnicaISupport@securustech.net. or by facsimile at 800-368-3168. The ConlFactor will provide the
County commercially reasonable notice, at a minimum of 72 hours, before any Technical Support outage.

Primary King County Contact:
3000 Kellway Drive, Suite 150
Carrollton, TX 75006
866-446-8600
partners@securustech.net
2. Prio!itv Classifications. Upon receipt of the County's report of a System Event, Technical Support will classify the System
Event as one of the following three priority levels':
'Priority 1"

30% of more <if llie funCtioiiality <if the SyStem Or a pnmary furiCtioning area, such as
Intake and Release are adversely affected by the System Event as reasonably determined
by the County.

'Priority 2"

5% - 29% of the functionality of the· System is adversely affected by the System Event as
reasonably determined by the County.

'Priority 3"

5% or less of the functionality of the System is adversely affected by the System Event.
Single and muijiple phones related issues as reasonably determined by the County.

*These support levels are in addition to, and not in lieu of, the service that will be provided by the fulltime, onsite, dedicated IT
profeSSional that Contractor will provide, and shall apply to issues that the onsite IT professional may not be able to address
without additional assistance andlor resources.
3. Response Times. After receipt of notice of the System Event, Contractor will cure the System Event within the following
time periods':
Levels

Contract~s

Response TIme

ConlFactor must cure the System
Event

Priority 1

2 hours

System Event cured within 26 hours
of County's notification

Priority 2

24 hours

System Event cured within 48 hours
of County's notification

Priority 3

72 hours

System Event cured within 96 hours
of County's notification

*These support levels are in addition to, and not in lieu 01, the serVice that will be provided by the lulltime, onsite, dedicated IT
professional that Contractor will provide, and shall apply to issues that the onsite IT professional may not be able to address
without additional assistance andlor resources.
4. ResOOOse Proce<lS. In the event of II Sy~tem Ev~t, where the equipment is located on the County's premises, Technical
Support will either initiate remote diagnosis and correction of the System Event or dispatch a field technician to the Facility (in
which case the applicable regional dispatcher will contact the County with the technician's estimated time of arrival), as
necessary. In the event a System Event occurs in the cenlFalized SCP system, technical support will initiate remote diagnosis
and correction of the System Event.
5. Performance of Service. All of ConIFacto~s repair and maintenance of the System will be done in a good and workmanlike
manner at no cost to the County. Any requested modifica!ion or upgFade to the System that is agreed upon by the County and
Contractor may be subject to a charge as set forth in the Contract and will be implemented within the time period agreed by the
parties.
6. Escalation Contacts. The County's account will be monitored by the applicable Territory Manager and Regional Service
Manager. In addition, the County may use the following escalation list if Con!racto(s response time exceeds 36 hours within the
first notification by the County: first to the Technical Support Manager or Regional Service Manager, as applicable, then to the
Director of Field Services, then to the Executive Director, Service.

22
2.24.14

.t.

-----tlrrihe-eventthatthe--eounty-amtCor actor I.ave-ctifferinginterpre\ations-regarding-the-tlesignation-of-any-event;
requirement, measurement, or deliverable as being subject to a change to this SOW, the parties shall use the
following escalation procedure to resolve the dispute:
1.

The issue in dispute shall be forwarded, in writing, to the County Project Manager. Within two (2)
business days after the County's Project Manager has been notified in writing of the issue, the
County's Project Manager and Contractor's Project Manager win convene at the County's facilities
and make a good faith effort to settle the dispute.
In the event the dispute is not resolved as set forth above within two (2) business days after the
County's Project Manager has been notified in writing of the issue, as described above, the dispute
shall be forwarded, in writing, to Contractor's Technical Support Manager and the County's
applicable business sponsor. Such executives shall meet at the County's facilities and make a
good faith attempt to settle the dispute within two (2) business days after receipt of the written
notice.
Should the issue not be resolved by Contractor's Regional Service Manager and the County's
applicable business sponsor within two (2) business days after their receipt of written notice of the
dispute, it will be escalated, in writing (or via email) to Contractor's Director of Field Services and
the County's applicable business sponsor (of at least a managing director level) who is not involved
on a day to day basis with the project. Such executives shall meet at the County's facilities and
attempt to settle the dispute within five (5) business days after their receipt of the written notice.
In the event the dispute is not resolved as set forth above, either Party may submit the dispute to
non-binding mediation, as described in Section 8 of the Contract.

7. Notice of Resolution. After receiving internal notification that a Priority 1 System Event has been resolved, a technician will
contact the County to confirm resolution. For a Priority 2 or 3 System Event, a member of Contractor's customer satisfaction
team will confirm resolution.

Monitoring. Contractor will monitor its back office and validation systems 24 hours a day, seven days a week.

End-User Billing Services and County Care. Contractor's SecurusCorrectional Billing Services department will maintain
dedicated customer service representatives to handle end-user issues such as call blocking or unblocking and setting up enduser payment accounts. The County administrators shall maintain the ability to block calls or add free calls. The customer
service representatives will be available 24 hours a day, 7 days a week by telephone at 800-844-6591, via chat by vistting our
website www.securustech.net.by email atCountyService@securustech.net. and by facsimile at 972-277-0714. In addition,
Contractor will maintain an automated inquiry systam on a loll-free customer service phone line that will be available to endusers 24 hours a day, 7 days a week to provide basic information and handle most routine activities. Contractor will also accept
payments from end-users by credit card, cheCk, and cash deposit (such as by money order, MoneyGram or Western Union
transfer). County customers shall be addressed in a professional and courteous manner. Outstanding issues, complaints and
resoluHion shall be forwarded to the County's Project Manager within three (3) business days.
10. Exhibit G-Secure Business Continuity Plan is an inte9ral part ofthis Service Level Agreement, and the parties agree that the
terms of said Exhibit are incorporated into and a part of this Contract.

INSTANT PAY'" PROGRAM
DESCRIPTION
The Instant PayTM promotional program optimizes the call routing at Facilities by connecting as many calls as possible. If a call
is attempted but tliere is n6 aCCount or c,illing card open or' in use to pay fur Iffe cali, the caD cali be routed to tlie Instarif Pay
Program. The Instant Pay Program will offer the called party additional options to connect the cali as well as provide information
and promotional messaging on how to create a prepaid AdvanceConnect TM Account.
COMPENSATION
Pay Now™. Pay Now"" is an instant paid payment product available to faciltties that have the Instant Pay promotional calling
program installed that allows the called party to instantly pay for a single call using a debtt or credit card in real-time as the call is
being initiated. Wtth Pay Novi''', the called party may imtnediataly pay using a credit or debit card for ooe single call or may
elect to setup and I or fund a prepaid AdvanceConnect account. Contractor will compensate the County at a rate of One and
60/100 dollars ($1.60) for each call accepted and paid for using Pay Now"". Pay Now"" is not subject to any other
compensation.
Text2Connect™. Text2Connect™ is a promotional program designed to get inmates in touch wtth Friends and Family
members quickly and to encourage them to set up a prepaid AdvanceConnect™ account. If (a) an inmate attempts a call to a
mobile phone, (b) the facility allows calls to mobile phones, and (c) the call cannot be billed by Contractor, then call control will

23
2.24.14

be assumed by Contractors thIrd-partY provIder. ContradOi's thlta:pany proVlaeFWilllffilmprttre-ca1tettparlyto-doubl.roD1plr-i-inll-tlo
o -- -- - ,
accept and confirm the charges for a premium SMS text message and continue the call. Charges for the message are billed by
the called party'-s mobile provider on their mobile'phone bnt_ The called party receives a text message receipt for the call cIoarges
and is- given instructions on trow- to open a prepaid AdvanceConYTeCt'" account: Text2Conrtect'" is alianable through
Contractor's third-party processor who maintains relationships with select mobile phone companies around the country and
manages the connection.
Text2Connect'M promotional calfS are no! commfssionable, and Contractor will pay ttle county-a DOnus payment of tllirty cents
($0.30) for each transaction fee bitted and collected by the wireless carrier completed through the Text2Connect"" platform.
Bonus payments for each applicable connection will be added to the County's existing monthly commission statement.
Text2Connect"" fs not subject to any other compensation.

INMATE DEBIT
DESCRIPTION:
A Debit account is a prepaid, inmate-owned account used to pay for inmate telephone calls. A Debit account is funded by
transfer of inmate's facility trustlcommissary account funds to inmate's Debit account. Inmate Trust Account Provider witt also
allow inmate Friends & Family members to fund an inmate's Debit account via multiple points-of-sale. Funds deposited by
Friends & Family members into an inmate's Debit account become property of the inmate. Provider establishes inmate Debit
accounts which are associated with the inmate's Personal Identification Number ("PIN"). Provider requires inmate to key in
histher PIN lilt the beginning of every Debit call in order to complete the call and pay for the call using the inmate's Debit
aCCOunt. Coonty agrees to have the' Debit module of Provider's SCP Caa Management System-enabled for the Facilities to offer
Debit account to inmates. County agrees to use Provider's SCP User Interface or utilize integration with County's trust account
system to process inmate's fund transfer requests.
INVOICING AND COMPENSATION:
The inmate financial system provider shall invoice County on a monthly basis for all funding amounts transferred from inmates'
facility trustlcommissary accounts to Inmate OeM accounts. The invoice will be due and payable within thirty (30) days of
receipt. Contractor shall pay County the commission percentage that the inmate financial system provider earns through the
completion of Debit calls placed from County's Facilities as specified in the chart below. The inmate financial system provider
reserves the right to deduct call credits from usage. Contractor shall remit the commission for a calendar month to County on or
before the 30th day. after the end of the calendar month in which tbe.Debjt ca_
lI$ were made. (the ·Payment Dale")_
FACIlITIES ANO-REtATEDSPEciFICAfioNs:

Facility Name and Address
King County Correctional Facility
Mateng Ragional Justice Center
Community Corrections Division - Work Release

Debit
Commission
Percentage
56%
56%

58%

AUTOMATED INFORMATION SERVICES
DESCRIPTION.
Contractor will provide the Automated Information Services (A/sm) as described herein through Contractor's third party
ContFacIoI:, Telerus. The AIS~ appijcation is designed to automate intemal inquiries from detainees and outside calls from
friends and family members on one single platform. In addition, the application is designed to allow inmates' friends and family
the ability to open or fund a pre-paid telephone account as well as fund an inmate's trust account. The application is accessed
through a telephone IVR system that is available to all callers. Once Facility staff has uploaded all required information, the
Sysfem IS aNe, af no costfo!lie County, fo-aiifbmafe inrDrmation suc/'f as:
•
•
•
•
•
2.24.14

Commissary Balances (Pending MIS system data flow)
Charge Information
Court Appearance Dates, TImes, locations
Bond Amounts, Types
Projected Release Dates

c--------------~.~-1'v\/i~,sitation_Eligibility;_fime's-s---------------------------j

Automated Information Services 2.0 is configurable to meet the specific needs of the County's Facilities. The standard option
includes automation of inmate and facility information to constituents who caD your existing main telephone number and to
inmates at the County's Facilities. The County may also choose to add any of the following additional options (check all that
apply):
. / Automation of inmate and facility information to constituents (standard)
. / Automation of inmate and facility information
. / Ability to ope.. OF fund a

to inmates (standard)

SecUFU& pre-paid telephooe

aa:ount

. / Ability to fund an inmate trust account
The application provides all information automatically without staff intervention 24n from any standard day-room or outside
telephone with no new wiring required. Facility staff personnel must maintain information on the system.
COMPENSATION:
Compensation is determined by the AIS features chosen. Parties may agree to modify mutually agreeable compensation if the
feature set is modified or changed by Facility after contract execution.

STATEMENT OF WORK:
a)

Specifications and Assumptions
The system will contain two primary applications. The first application will automate answering of incoming
calls frOFF> the public OF friends and family;" the second will aulOFF>ate inmate iF>formation requests via exis!iF>g
inmate phones.
i.

Outside "Friends and Family" Application
•

Speech (Voice) Recognition including inmate identification by first and last name.

Date of birth "fallback" to inmate name recognition.

Text-to-Speech.

Spanish Interface.

•

Inmate Trust/Commissary deposits by major credit card.

Securus Pre-paid Phone account funding by major credit card (available for Securus phone
customers only).

•

Charges.

Bond Amounts and Types.

•

Court Dates, Times, and Locations.

Visitation eligibility and times including times by inmate name, housing location.

Visits remaining for the week.

Inmate location (if multiple addresses).

Projected Release Dates.

Identification of _iners and holds.

Support for inmate types such as regular, federal, juvenile.

Blocking of sensitive (sex, child crime charges) inmates.

General Facility Information including facility location, directions, hours, mailing policies,
visitation policies, money deposit policies, medication/prescriptions polices, inmate phone
system iF>formation, and commonly requested phone numbers.

Porting of existing facility phone numbers to secure hosting facility. No limit - as many numbers
as desired can be pointed to AIS.

Transfers of exception callers back to Facility staff members for personal assistance.

Queuing with hold music and updates for transferred callers when Facility staff members are
unavailable.

25
2,24.14

"-------------Oltlnllfale-Ap~iClltiorr----------------------------___l

iii.

2.24.14

Seamless integration with provider's Inmate Phone System, IE: "Press '11 for Automated Inmate
Information. "

Spanish Inteoface.

Commissary Balances.

Charges.

Court Dates and Locations.

Bond Amounts and Types.

Visitation eligibility and times including times by inmate name, housing location.

VIS~S

Inmate location (if multiple addresses).

Identification of detainers and holds.

Projected Release Dates.

remaining for the week.

Overall
o

JMS integration for the Outside Application and the Inmate Application will be through flat-file,
FTP imports. Imports take place in pre-determined intervals; fifleen minutes is standard. County
will push Pipe, Comma, or Tab Delimited formatted data to a password protected FTP site.

Hosling from Class If[ dala center localed in Denver, CO,jncluding fealures such as multiple
power redundancies, climate control, biometric security, and raised floors.

Unlimned usage per month included (no cap on minutes).

Call Summary and Port Usage Reports emailed or faxed on weekly or monthly basis.

Implementation Overview (timeline, roles, responsibilities):
o

Week I, Project Kickoff Call: Conference call to identify points of contact, review mutually agreed upon
implementation plan which shall be incorporated into this SOW as if fully set forth herein, confirm system
features, goals, and confirm specific dates of Ihe timeline. Participants: Telerus, Contractor, and Facility.

Week 2, Configuration Planning: Completion of online survey by facilny administrative representative.
Review and processing of responses by Telerus. Meeting with technical representation (Facility IT andlor
JMS Provider) to discuss data export. Participants: Telerus, Contractor, and Facility.

Week 3, User Demo Round I: Based on the responses to the online survey, T elerus drafts and records
general information scripts with a profeSSional voice talent. The voice files are demonstrated for facilny
personnel prior to public access. Participants: Telerus and Facility.

Week 4, Lobby Go Live: "Did you Know" signs are posted in the Facility lobby advising them of the
availabilny of general facilny information by phone. Participants: Telerus, Contractor and Facilny.

Week 5, Data Export: Telerus consuHs with Facility IT andlor JMS provider to initiate FTP data stream
and validate export file contents. Participants: Telerus and Facility.

Week 6, QA: Telerus QA staff identifies applicable test cases and simulates calls from the public and
inmates. Development and configuration changes are executed as necessary. Participants: Telerus and
Facility.

Week 7, User Demo Round 2: Full feature demonstration, including inmate specific data lookups for both
public and inmates, conducted for Facility. Participants: Telerus and Facility.

Week 8, Spanish Translation and Recording: Wnh the English sCripts finalized for go live, Spanish
translation and recording is peoformed. Participant: Telerus.

•

Week 9. Telecom Integration and Full Go live: With assistance from Facility Telecom and/or appropriate
Contractor(s), phone system integration is executed. Lobby "Did You Know" signs are updated and
inmate side signs posted. Participant: Telerus and Facilny.

Equipment. Sin<:e the AfS'" spfution wiU be hosted, no new equipment will be installed at the County's
Facilities. However, the County will be required to push (through secure FTP) flat file imports in IS-minute
intervals, which will require resources of a server class machine with a stable and continuous Internet

connection.

L-V

?&:

Service-l:eveI-Agreements
o

Uptime availability: 99.9%, apart from scheduled downtime with a minimum of 72 hours notice to the

eoonty, 1Jacked and reset anamonthly basis.
o

Seven days a week, 24 hours/day coverage.

•

aOO-number phone/pager and email access to the ContractorfTelerus support team.

One-hour, or better, nesponse to support calls and cure in accordance with Service Level Agreement
language, paragraph 3 "Response Times"

offrooble ticket traclOng number fo eam incidenf with resolution

Assignment
24 hours.

plan 'communicafed within

One-business day, or beller, response to support emails and cune in accordance with Service Level
Agneement language, paragraph 3 "Response Times".

Remote diagnostics and resolution of soflware issues.

Voice file re-recordings nof fo exceed f hour per month.

•

New releases of product documentation.

•

Quarterly system review teleconferences induding necaps of all incidents and nesolutions.
VOICE BIOMETRICS'"

Voice Biometrics 1M provides validation of inmate personal identification numbers (PINs) through voice verification technology for
purposes of improved security and reduced potential offraud and consumer harassment by inmates.
VOICE MESSAGING
DESCRIPTION:
The Voice Messaging application provides a secure, password protected, 2-way communication vehide for inmates and Friends
aooFamily members·with which they can leave voice messages. The messaging service can be terminated at will for particular
inmates. No additional equipment is provided with this application.
COMPENSATION:
When Contractor begins charging for this application, a $0.75 transaction fee, plus applicable taxes will be charged to the enduser for each message delivered. The County will receive $0.25 for each transaction fee collected by Contractor. All Messaging
payments shall be final and binding upon the County unless the Contractor receive written objection within sixty (60) days after
payment.
VINE PROGRAM
VINE PROGRAM DESCRIPTION AND FEE. Contractor will pay APPRISS or subsequent VINE vendor an annual fee, subject
to change, of $64,872 for County's role in participation in the VINE program (Victim Information and Notification Everyday), an
anonymous, 24-hour, computer-based telephone service for victims of crimes. The VINE program is designed to provide easy
access to offender information and to an offende~s custody status changes. The Contractor will bear the expense of any fees in
excess of the $64,872 figure noted above.

LIMITATION OF LIABILITY AND HOLD HARMLESS County hereby releases, waives, discharges, covenants not to sue and
covenants to hold harmless Contractor from all liability, daims, costs and expenses directly resutting from any loss, damage or
injury that may be sustained from using the VINE program.

THREADS'·
DESCRIPTION:
The THREADS'" application allows authorized law enforcement users to analyze corrections and communications data from
muttiple sources to generate targeted investigative leads. THREADS'" has three main components: data analYSiS, data review,
2.24.14

----aaf>ReG-<lat&imj:leito-ln-ad<lilieR,lHREA9S™ elfers aR-oplianal-"oommlJRity"4eature;_wAiGh-aiIaws-membeF-Garr<>elieRal-faeilities-la--------access and analyze corrections communications data from other correctional facilities within the community and data imported
by other community members. The County's use of THREADST. is governed by and conditioned upon the terms set forth
herein.
COMPENSATION:
County will pay a one-time license fee of $300,000 for the implementation of THREADS upon system delivery, installation
training and County's acceptance for its use of the THREADSTM application, upon activiation, which fee shall cover
compensation for the duration of the parties' Contract. THREADS payment will be at 50% upon contract execution and 50%
upon County's acceptance.

COMMUNITY FEATURE:
The County has ele<;ted to opt in to the community feature. The commtmity ft)"ture allows authQrized users access to analyze
communications data generated from other corrections faciltties within the communtty, as well as any data imported or added by
other authorized community members. The County acknowledges and understands that data from its Facility or Facilities will be
made available to the community for analysis and review.
THREADST. TERMS OF USE:
1, The County will comply with all privacy, consumer protection, marketing, and data security laws and government guidelines
applicable to the County's access to and Use of information obtained in connection with or through the THREADS'" application.
The County acknowledges and understands that the County is solely responsible fo, its eompliance with such laws and that
Contractor makes no repre5enta!ion Of warranty as to the legality 01 the Else 01 the THREADST. application or the information
obtained in connection therewith. Contractor shall have no obligation, responsibility, or liability for the County's compliance with
any and all laws, regulations, poliCies, rules or other requirements applicable to the County by virtue of its use of the
THREADSTM appfitation.
2. The County acknowledges that the information available through the THREADS'" application includes personally
identifiable information and that it is the County's obligation to keep all such accessed information secure. Accordingly, the
County shall (a) r"stnq access to THREADS"'" 10 thQse law enforcement personnel who have a f>eed to know as part 01 their
official duties; (b) ensure that its empltlyees (i) obtain and/or use information from the THREADSTI. apptication only for lawful
purposes and (ii) transmit or disclose any such information only as permitted or required by law; (c) keep all user identification
numbers confidential and prohibit the sharing of user identification numbers; (d) use commercially reasonable efforts to monitor
and prevent against unauthorized access to or use of the THREADSTM application and any information derived therefrom
(whether in electronic form or hard copy); (e) notify Contractor promptly of any such unauthorized access or use that the County
discovers or otherwise becomes aware of; and (f) unless required by law, purge all information obtained through the
THREADS"'" application and stored electronically or on hard copy by the County within ninety (90) days of initial receipt or upon
expiration of retention period required by law.
3. The County understands and acknowledges that all information used and obtained in connection with the THREADSTM
application is "AS IS." The County further understands and acknowledges that THREADS'" uses data from third-party sources,
which mayor may nof be thorough andlor accurate, and that the County shall not rely on Contractor for the accuracy or
completeness of information obtained through the THREADS'" application. The County understands and acknowledges that
the County may be restricted from accessing certain aspects of the THREADS'" application which may be otherwise available.
Upon sOoty (60) days' advance notification, Contractor reserves tha right III modify, enhence,. or, upon sixty (SQ) days advanca
notification, discontinue any of the features that are currently part of the THREADS'" application.
4.
Contractor shall have no liability 10 the County (or to any person to whom the County may have provided data from the
THREADSTM application) for any loss or injury arising out of or in connection with the content contained within the THREADS
application or the County's use thereof. ff, notwithstanding the foregoing, liability can be imposed on Contractor, the County
agrees that Contracto~s aggregate liability for any and all losses or injuries arising out of any act or omission 01 Contractor in
connection wITh the THREADSTM application, regardless of the cause of the loss or injury, and regardless of the nature of the
legal or eqIiitable ii!ih\ Claimed ttJllave been violated, shall n......' exceed $100.00. The County Govenanls and promises that it
will not seek to recover from Contractor an amount greater than such sum even if the County was advised of the possibility of
such damages. CONTRACTOR DOES NOT MAKE AND HEREBY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED,
WITH RESPECT TO THE THREADSTM APPLICATION. CONTRACTOR DOES NOT GUARANTEE OR WARRANT THE
CORRECTNESS, COMPLETENESS, lEGADT'I', MERCHANTABfllTY, OR FITNESS FOR A PARTICULAR PURPOSE OF
THE THREADSTM APPLICATION OR INFORMATION OBTAINED IN CONNECTION THEREWITH. IN NO EVENT SHALL
CONTRACTOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER ARISING,
INCURRED BY THE COUNTY FROM RECEIPT OR USE OF INFORMATION OBTAINED IN CONNECTlOt>! WITH THE
THREADST" APPLICATION OR THE UNAVAILABILITY THEREOF.

215
2.24.14

EQUIPMENT
Contractor will provide the equipment/Applications in connection with the SCP services needed to support the required number
and type of phones and other components, which may include booking kiosk(s) according to Exhibit A-1 Kiosk Statement of
Work, and storage for 2 years.

SECURUS VIDEO VISITATION
In addition to the Applications otherwise being provided to the County pursuant to the Contract in connection with the inmate
telephone services, Contractor shall deploy a Video Visitation System at the Facility(s) named in the chart below during the
Term of the Contract and pursuantto the terms of Attachment I, Video Visitation Schedule, below.

TERMS:
The parties acknowledge that Securus Video Visitation sessions shall be limited to twenty-five (25) minute sessions, and that a
session fee of up to $12.95, plus applicable taxeslfees/surcharges, will apply to each remote Video Visitation session; provided,
however, Contractor reserves the option , with King County approval, to offer promotional pricing for as low as $5.00 per
session, and to extend the duration of visitation sessions. If the County wishes to offer free sessions for any reason other than
as allowed pursuant to the Contract, a session fee of $12.95 per session, plus applicable taxeslfees/surcharges, will be
deducted from monthly Commission payments made to the County. As used herein, "remote" Video Visitation sessions shall
mean sessions where the inmate's visitor is visiting from a location not on the County's premises. "On-site" Video Visitation
sessions shall mean sessions where the inmate's visilor is visiting from a terminal located on the County's premises.
During the Term of the Contract, the County will utilize its best efforis to allow the full utilizalion of the Video Visitation System at
the Facilities for paid remote Video Visitation sessions, including withoullimitation:
1.

The County agrees that Video Visitation must be available for paid remole sessions seven (7) days a week for a
minimum of eighty (80) hours per Video Visitation terminal per week.

The County will allow inmates to conduct remote visits without quantity limits other than for punishment for individual
inmate misbehavior.

The County will allow Contractor to market and promote the use of the Video Visitation System to the inmates, inperson visitors, phone call participants and potential friends and family end users of Ihe System by allowing Contractor
to (a) distribute Securus' promotional literature in the Facilities' visitation lobby; (b) add a recording to the IVR phone
system promoting Securus Video Visitation Services to phone call; and (c) issue a joint press release regarding the
execution of this agreement by both parties.

All on-site Video Visitation sessions shall be required to be scheduled at least 24 hours in advance, and shall nol
exceed two (2) free on-site visils per inmate per week. Once available, on-site visits in excess of the 2 free visHs per
inmate per week will be at the same session fee as rem ole paid sessions. Onsite visits consist of face to face
traditional visitation or onsite via video terminals. Remote visitation via video terminals will be classified as a paid
visHalion and assessed the visitation fee outlined in the rates schedule.

All records shall be in compliance with Washington state records retention lawslt is the responsibility of the County to remove
any desired recordings from the housing location for permanent storage within sixty (60) days of their recordings as they may be
permanently deleted by Contractor after that time. Contractor is not responsible for the loss or quality of any such recordings or
the deletion of such recordings after sixty (60) days.

29
2.24.14

COMPENSATION: (Paid Remote Video Visitation On,,,IYu)'--_______
Contractor shall pay the County the commission percentage of session fees paid to Contractor, excluding applicable
taxes/fees/surcharges, for Video Visitation sessions placed to the COUflty'S Facilities as speci1led in the chart betow(the "Video
Visitation Commission"). Contractor shall remit the Video Visitation Commission for a calendar month to the County on or
th
before the 30 day of the following calendar month in which the paid remote Video Visitation sessions were held (the 'Payment
Date"). All commission payments shall be final and binding upon the County, unless Contractor receives written objection within
sixty (60) days after the Payment Date.
FACILITIES AND RELATED SPECIFICATIONS'
,

Facility Name and Address
,

.'.

Type oIVideri VisitatiQn
.

"',

. ,

.~''''• •tiQr.~

P",rcentage (p!,id~!"mote Video

¥ ,~!1Ih'IYr

KirJg County Correctional Faci_ty

Remote Paid

~%.

Maleng Regional Justice Center

Remote Paid

20%*

Community Corrections Division Work Release

Remote Paid

20%~

•

'During the first twenty-four (24) months following the deployment of the Video Visitation System, Contractor will pay the 20%
commission percentage for only those months during which the Facilities have achieved 1,000 remote paid visits or greater. For
any months where the Facilities do not achieve the 1,000 remote paid threshold during this first 24-month period, the County will
receive no commission payment hereunder. Commencing upon the twenty-fifth (25''') month following deployment of the Video
Visitation System, Contractor shall pay twenty percent (20%) each month during the Term of the Contract. Commissions are
paid in one-month arrears.
Notwithstanding anything to the contrary, the parties acknowledge that the proVision of the Video Visitation services hereunder
is based on the County's estimated Average Daily Population CADP" count) and a minimum of one (1) remote paid visit per
inmate per month or equivalent. Therefore, if the number of remote paid visits averages less than 1,000 per month, Contractor
reserves the right, no sooner than twelve (12) months after the execution of the Contract, to renegotiate payment hereunder or
discontinue the video visitation services.
1. Use of Applications. The County grants Contractor the exclusive right and license to install, maintain, and derive
revenue from the Applications through Contractor's inmate systems (including, without limitation, the related hardware and
software) (the "Systems") located in and around the inmate confinement facilities identified herein (the "Facilities") during the
Contract term. The County is responsible for the manner in which it uses the Applications. Unless expressly permitted by the
Contract, including any Exhibit, or separate written agreement with Contractor, the County will not resell the Applications or
provide access to the Applications (other than as expressly provided in the Contract or a particular Exhibit), directly or indirectly,
to third parties. During the term of the Contract and subject to the remaining terms and conditions of the Contract, Contractor
shall be the sole and exclusive provider of existing and any future inmate related communications, including but not limited to
voice, video, and data (e.g., phone calls, video calls, messaging, prepaid calling cards, and debit calling) at all existing and
future correctional facilities under the authority of the County in lieu of any other third party providing such inmate
communications, including without limitation, the County's employees, agents, or subcontractors.
2. Software License. Contractor grants the County, and its employees and agents, a personal, non-exclusive, nOntransferable license (without the right to sublicense) to access and use certain proprietary computer software products and
materials in connection with the Applications (the "Software"). The Software includes any upgrades, modifications, updates, and
additions to existing features that Contractor implements in its discretion (the "Updates"). Updates do not include additional
features and significant enhancements to existing features. The County is the license holder of any third-party software
products Contractor obtains on County's behalf. The County authorizes Contractor to provide or preinstall the third-party
software and agree that Contractor may agree to the third-party End User License Agreements for workstation/desktop
applications on County's behalf. The County's rights to use any third-party software product that Contractor provides shall be
limited by the terms of the underlying license that Contractor obtained for such product. The Software is to be used solely for the
County's internal business purposes in connection with the Applications at the Facilities. The County will not (i) permit any
parent, subsidiary, affiliated entity, or third party to use the Software, (ii) assign, sublicense, lease, encumber, or otherwise
transfer or attempt to transfer the Software or any portion thereof, (iii) process or permit to be processed any data of any other
party with the Software, Dv) alter, maintain, enhance, disassemble, decompile, reverse engineer or otherwise modify the
Software or allow any third party to do so, (v) connect the Software to any products that Contractordid not furnish or approve in
writing, or (vi) ship, transfer, or export the Software into any country, or use the Software in any manner prohibited by the export
laws of the United States. Contractor is not liable with regard to any Software that the County uses in a prohibited manner.
3. Ownership and Use. The Systems, the Applications, and related records, data, and information shall at all times
remain the property of Contractor (except that session recordings shall be the property of the County), unless prohibited by law,
in which event, Contractor shall have the unlimned right to use such records, data, and information for investigative and law
enforcement purposes. However, during the term of the Contract and subject to Washington State retention laws, Contractor
will provide the County with reasonable access to the records. Contractor(or our licensors, if any) have and will retain all right,
title, interest, and ownership in and to (i) the Software and any copies, custom versions, modifications, or updates of the

30
2.24.14

Software, (ii) all related documentation, and (iii) any trade secrets, know-how, methodologies, and processes related to our
Applications, the System, and our other products and services (the "Mateli"I"'LJ:he r..tat~ri..~",:m~titute proprieta!jl information
~---~a"R<l-lrad&-secrets-oceom.a.ctOf a••d-iWlfcensorS;-wnelffii'-or not any portion thereofis.or may be the subject.ofa. valid copyright
or patent.
4. Legalityllimited License Agreement. For services related to Applications which may allow the County to monitor and
record inmate or other administrative telephone calls, video visitatiQIl sesWolls. Qr !ran$lTlit or receive inmate electronic
messages ie-mail,,); by providing the Application. Contractor makes no representation or warranty as to the legality of recording
or monitOring inmale or administrative telephone calls or transmitting or receiving inmale e-mail messages. Further, the County
retains custody and ownership of all recordings, and inmate e-ma~ messages; however, the County grants Contractor a
perpetuar"l1mifecf ficense fo compiJe, store, and access recordings or inmate caffs and' access inmate e-mail messages for
purposes of (i) complying with the requests of officials at the Facimies, Oil disclosing information to requesting law enforcement
and correctional officials as they may require for investigative, penological or public safety purposes, Oii) performing billing and
collection functions, or (iv) maintaining equipment and quality control purposes. This license does not apply to recordings of
inmate calls, vidElo visllation or e-mail messages with their attorneys Of to recordings Of e-mail messages protected from
disclosure by other applicable plivileges.
5. Confidentiality and Non-Disclosure. The System, Applications, and related call. records and information (the
"Confodentiallnformalion;') !lhall at all lim !Is r!lmain' confidential t6 Contractor. Except as t6 call rElc6rdg ibid Information relating
to climinal investigations, or except as to FOIA or sim~ar request, County agrees that it will not disclose such Confidential
Information to any third party without first providing Contractor advanced notice and an opportunity to object subject to provision
5,4 of the Ctmlfact 6eC<!Y§e til!' CQVllty wj)J b!' lib.!\,> tl' a~ <;9nfid!my"fillforrnllti(ln 9f tIlird P!!rti~ lIJ!It 1$ prot~q!'dby ~rtilill
federal and state plivacy laws through the Software and AppITcations, the County shalf only access the Software with computer
systems that have effective firewall and anti-virus protection.

31
2.24.14

~--------------------------------~V~'iride~o~V~itmmmrsch~ume'-----------------------------------,

KING COUNTY, WA
Securus Video Visitation Pricing
Description

Responsibfe·PaIty

One Timel
Recurrina

QTY

Total

Network Wirina Installation

One time

145

$72.500.00

Electrical Wiring Installation'

Onelirn.,.

145-

$217.500.00

Type

JMS Provider Fees
Soflwa.,. Applicat.,n setup,
including JMS import
mapping
Emergency Call Application
Setup
Inmate Infotmatian
Application Setup

Installation and
Implementation

Onetime

$0.00

Commissary Order.ing
ApPlIcation Set""

One. time

$0.00

Sick Form Application Setup

Onetime

$0.00

Vfdeo·Visitation Tenninalssingle-nandsel (inmate side}
Video VISitation Terminals-

One Ii"'"

145

sinole handset (visitor side)

Onetime

Recordina

$500,000;00'
$0.00

$0.00
$0.00

60 Day Pume

Onetime

145

$72 500.00

Hardware Maintenance(optional)

RecurrinG

145

$2865!;.00

Software Licensin!:l Fee

Recurring

145

$52,200

Secu.ru.s Vid,eQ VisJtation

Recurring,

$0.00

Recurrina

$0.00

• rnmaie InfOrmation

Customer

$5,875.00
$0.00

T otaI'Vide<> Visitation
Terminal Installation
Annual Terminal Extended

Software

One time

Onetime

Vide<> Visitalion T ......mals dual handset (visitor side)

Hard_..

$0.00

Commissary Ordering

Recurring

$0.00

Sick Form

Recurring

$().OO,

Software Maintenance Fee

Recurring

$0.00

Miscellaneous

Misc.

TraihinQ

P'erlJav

$4,000,00

Mobile Cart, including UPS
Baltery Back Up

Onetime

$0.00

Re-occyrrina

Term

$40~,27!;

rotaly.rue:

$1,357,650.00

Securus Discount

$1,357,650.00

--CUstomer-Pavs:-

$0.00'

If the Contract is terminated for convenience before the end of the Innial Term, the County will refund to Contractor the mu1ually
agreed upon proratoo amount of the Video Visitation system expense. The County shall pay such refund within thirty (30) days
after such termination for convenience, or allho. Contractor's and County's agreement, it may be deductoo from the refund of
any commisSion owed 10 the County.

32
2.24.14

Exhibit B • Certificate(s) of Insurance and Policy Endorsement

33
2.24.14

SEC UHOL.Or1,-::-:-=:S=::A::=L:=:W,:,:A:::-N=.JV.:.,

CERTIFICATE OF LIABILITY INSURANCE

DATEi.MIDD~;VI

THIS CERTIFICATE IS ISSUED AS A MAITER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES
BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED
REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to
the terms and conditions of the policy I certain policies may require an endorsement. A statement on this certifieate does not confer rights to the
certificate holder in lieu of such endorsement(s).

~2~1~CT certificates@willis.com

PRODUCER

Willis of Texas, Ine.
cia 26 Century Blvd
P.O. Box 305191
Nashville, TN 37230·5191

[r,e~

I r~gN~O.Ert,,(877)945.7378
E·MAIL

No"

(888) 467 ·2378

ADDRESS:

INSURER'S) AFFORDING COVERAGE
INSURER A : Travelers

NAIC#

25666
25615

Indemnity Co. of America

Charter Oak Fire Insurance Company
19070
c ,Standard Fire Insurance Company
INSURER 0: Travelers Property Casualty Company of America 25674

INSURED

INSURER B,

Securus Technologies, Inc.

INSURER

14651 Dallas Parkway
Suite 600
Dallas, TX 75254-8815

INSURER E:

INSURER F:

COVERAGES
CERTIFICATE NUMBER:
REVISION
THiS is TO CERTiFY THAT THE POLICiES OF INSURANCE LISTED BELOW HAVE BEEN iSSUED TO THE iNSURED NAMED ABOVE FOR THE POLI CY PERiOD
iNDiCATED. NOT\MTHSTANDING ANY REQUIREMENT. TERM OR CONDInON OF ANY CONTRACT OR OTHER DOCUMENTIMTH RESPECT TO WHICH TH IS
CERTIFiCATE MAY BE ISSUED OR MAY PERTAiN. THE iNSURANCE AFFORDED BY THE POLICiES DESCRiBED HEREiN is SUBJECT TO ALL THE TER MS,
EXC LUSIONS AND CONDITIONS OF SUCH POLICiES. LI MiTS SHOWN MAY HAVE BEEN REDUCED BY PAiD CLAiMS.

'rjl.'

TYPE OF
I

on,

LIMITS

GENERAL LIABILITY

rx
H

GENERAL LIABILITY

I CLAIMS-MADE
I--'

9/9/2013

9/9/2014

OCCUR

-- ------------------

un" '" " ,ov

I GENERAL

-----------------

-"l~:~,~~EnE ~l>R:

AD:::

ANY AUTO

r---

ALL O'MIIED
AUTOS

I-

HIRED AUTOS

UMBRELLA LlAB

I-

EXCESS LlAB

• OOMP,np Ace

9/9/2013

9/9/2014

SCHEDULED
AUTOS
NON-OV\rNED
AUTOS

[ BODILY I

OCCUR

, ",,"'''I ,

[ BODILY In,un,

0 .. I

,
,
,
,
$

lu r"".cnc. 343.9.13

Llab

:HiS

I •

I'
,"Mil

YIN

I•

LlABIUTY

9/9/2013

9/9/2014

[ E.L.DISEASE · EA , MP' nm [ •

1,
1,

I E.L. DISEASE · POLICY LIMIT I ,

9/9/2014

See Attached

OPERATIONS' LOCATIONS 'VEHICLES (Attach ACORD 101, Additional Remark. Schedule, If more space is required)

~~~.tn~~' ~

VOIDS AND REPLACES PREVIOUSLY ISSUED CERT DATED 12/412013.

Sexual Harassment I Sexual Abuse Coverage is included in the General Liability policy.
King County, Its officers. employees and agents are included as Addltionallnsureds as respects to General liability and Auto Liability.

IGeneral Liability policy shall be Primary and Non-contributory with any other Insurance in force for or which may be purchased by Additional Insureds.

CANCELLATION

CERTIFICATE HOLDER

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NonCE WILL BE DELIVERED IN
ACCORDANCE WITH THE POLICY PROVISIONS.

King County
Attn: Project Manager - Pat Presson
DAJO Finance Manager
500 Fifth A venue
Seattle WA 98104

AUTHORIZED REPRESENTATIVE

~
© 1988·2010 ACORD CORPORATION. All rtghts reserved.

ACORD 25 (2010/05)

The ACORD name and logo are registered marks of ACORD

ADDITIONAL COVERAGE SCHEDULE
COVERAGE

LIMITS

POLICY TYPE: Professional Liability

Limits: $5,000,000 Each ClaimlAggregate

CARRIER: Travelers Property Casualty Co of America

Deductible: $100,000 Each Claim Deductible

POLICY TERM: 09/09/2013 - 09/09/2014
POLICY NUMBER: ZPL 15P85576

COMMERCIAL GENERAL LIABILITY

THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.

TECHNOLOGY XTEND ENDORSEMENT
This endorsement modifies insurance provided under the following:
COMMERCIAL GENERAL UABIUTV COVERAGE PART
GENERAL DESCRIPTION OF COVERAGE - This endorsement broadens coverage. However, coverage for any
injury, damage or medical expenses described in any of the provisions of this endorsement may be excluded or
limited by another endorsement to this Coverage Part, and these coverl!ge DtOOdenlng provisions do not apply to
the extent that coverage is excluded or limited by such an endorsement. The following listing is a general coverage description only. Limitations and exclusions may apply to these coverages. Read all the prOVisions of this endorsement and the rest of your policy carefully to determine rights, duties, and what is and is not covered.
A. Reasonable Force Property Damage - Exception To Expected Or Intended Injury Exelusion

K. Blanket Additional Insured - Persons Or Organizelions For Your Ongoing Operations As

Blanket Addilionallnsured - Broad Form
Vendors

D. Damage To Premises Rented To You

Who Is An Insured - Unnamed Subsidiaries

E. Increased Supplementary Payments

N. Who Is An Insured - Liability For Conduct Of
Unnamed Partnerships Or Joint Ventures

Non-Owned Watercraft Less Than 75 Feet

Required By Written Contract Or Agreement

C. Aircraft Chartenad With Pilot

Who Is An Insured - Employees And Volun!eer Workers - First Aid

G. Who Is An Insunad - Employees - Supervisory Positions
H. Who Is An Insured - Newly Acquired Or
Formed Organizations
I.

Blanket Additional Insured - Owners, Managers Or Lessors Of Premises

Blanket Additional Insured - Lessors Of
Leased Equipment

PROVISIONS

A. REASONABLE FORCE PROPERTY DAMAGE EXCEPTION TO EXPECTED OR INTENDED IN·
JURY EXCLUSION
The following replaces Exclusion B., Expected Or
In!ended Injury, in Paragraph 2., of SECTION 1COVERAGES - COVERAGE A BODILY IN·
JURY AND PROPERTY DAMAGE LIABILITY:

O. Medical Payments - Increased Limits
P. Contractual Liability - Railroads
Q. Knowledge And Notice Of Occurrence Or Offense

R. Unintentional Omission
S. Blanket Waiver Of Subrogation

B. NON"()WNED WATERCRAFT LESS THAN 75
FEET
The following replaces Paregraph (2) of Exclusion
g., Aircraft. Auto Or Watercraft, in Paragraph 2.
of SECTION I - COVERAGES - COVERAGE A
BODILY INJURY AND PROPERTY DAMAGE
LIABILITY:
(2) A watercraft you do not own that is:

a. Expected Or Intended Injury Or Damage

(a) Less than 75 feet long; and

"Bodily injury" or "property damage" expected or
intended from the standpoint of the insunad. This
exclusion does not apply to "bodily Injury" or
"property damage" resulting from lihe use of reasonable force 10 protect any person or property.

(b) Not being used to carry any person or
property for a charge.

CG D417 0112

C. AIRCRAFT CHARTERED WITH PILOT
The following is added 10 Exclusion g., Aircraft,
Auto Or Watercraft, in Paragraph 2. of SECTION

@2012TheTravelerslndemnItyCompany. AJJ rights reserved.

Includes cop)'rtghted material of Insurance Services Office, Inc. with Its pennission.

Page 1 of6

COMMERCIAL GENERAL LIABILITY

I - COVERAGES - COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY:

This exclusion does not apply to an aircraft that
is:
(a) Chartered with a pilot to any insured;
(b}_Notowned bYanyinsured;.and
(e) Not being used to carry any person or property for a charge.

D. DAMAGE TO PREMISES RENTED TO YOU

4. The following replaces Paragraph a. of the
definition of "insured contract" in the DEFINITIONS Section:

a. A contract for a lease of premises. However, that portion of the contract for a
lease of premises that indemnifies any
person- Of organization· for "premises
damage" is not an "Insured contract";

5. The following is added to tha DEFINITIONS
Sectio<l'

1. The first paragrnph of the exceptions In Exclusion j., Damage To Property, in Paragraph 2. of SECTION I - COVERAGES COVERAGE A BODILY INJURY AND
PROPERTY DAMAGE LIABILITY Is deleted_

"Premises damage" maans 'property dam-

2. The following replaces the last paragraph of
Paragraph 2•• Exclusions, of SECTION I -

b. The contents of any premises while such
premises is rented to you, if you rent such
premises for a period of seven or fewer

COVERAGES - COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY:
exclusions C., g. and h., and Paragraphs (i),
(3) and (4) of Exclusion i-. do not apply to
·premisl)s dalWlge". Exclusion f.(1)(a) does
not apply to ·premises damage· caused by
fire unless Exclusion f. of Section I - Coverage A - Bodily Injury And Property Damage
Liability is replaced by another endorsement
to this Coverage Part that has Exclusion - All
Pollution Injury Or Damage or Tolal Pollution
Exclusion In its litIe_ A SIIparat.. limit of insurance applies to "premises damage· as described In Paragraph 6. of Section III - Limits
Of Insurance.

3_ The following replaces Paragraph 6. of SECTION 111- LIMITS OF INSURANCE:

S~bj\lct

to 5. abolll!, the Damage To

Premises Rented To You Limit is the

most we will pay under Coverage A for
damages because of "premises damage"

to anyone premises.
The Damage To Premises Rented To
You Limit will be:

a. The amount shown for the Damage
To Premises Rented To You limit on
the Dectarations of this Coverage
Part; or

b. $300,000 if no amount is shown for
the Damage To Premises Rented To
You Limit on the Declarations of this
Coverage Part.

Page 2 of6

age' to:
a. Any premises while rented to you or temporarily occupied by you with permission
of Ihe owner; or

consecutive days.

6. The following replaces Paragraph 4.b.(1)(b)
of SECTION IV - COMMERCIAL GENERAL
LIABILITY CONDITIONS:

(b) That is insurance for 'premises damage";
or

7. Paragraph 04-b.(1)(e) of SECTION IV COMMERCIAL GENERAL LIABILITY CONDmONS Is deleted.
E. INCREASED SUPPLEMENTARY PAYMENTS

1. The following replaces Paragraph 1.b. of
SUPPLEMENTARY PAYMENTS - COVERAGES A AND B of SECTION I - COVERAGES:

b. Up to $2,500 for cost of bail bonds required because of accidents or traffic law
violations arising out of the use of any
vehicle to which the Bodily Injury liability
Coverage applies. We do not have to furnish these bonds.

2. The following replaces Paragraph 1.d. of
SUPPLEMENTARY PAYMENTS - COVERAGES A AND B of SECTION I - COVERAGES:

d. All reasonable expenses incurred bY the
insured at our request to assist us in the
investigation or dafense of the claim or
'sult', Including actual loss of earnings up
to $500 a day because of Uma off from
work.

C 2012 The Travelers Indemnfty Company. All rights reserved.
Includes copyrighted material of Insurance Services omce. Inc. with its permission.

CG 0417 0112

COMMERCIAL GENERAL LIABILITY

F. WHO IS AN INSURED - EMPLOYEES AND
VOLUNTEER WORKERS - FIRST AID

your "employees" who hold a supervisory position.

1. The following is added to the definition of "oc-

H. WHO IS AN INSURED - NEWLY ACQUIRED
OR FORMED ORGANIZATIONS

currence" in the DEFINITIONS Section:
Unless you are in the business or occupation
of providing professional heatth care services,
"occurrence" also means an act or omission
committed by any of your "employees" or
''volunteer workers". other than an employed
or volunteer doctor, in providing or failing to
provide first aid or "Good Samaritan services·
to a person.
2. The following is added to Paragraph 2.a.(1) of
SECTION 11- WHO IS AN INSURED:
Unless you are in the business or occupation
of providing professional health care services,
Paragraphs (ilIa), (b), (e) and (d) above do
not apply 10 "bodily injury" arising out of providing or failing to provide first aid or "Good
Samaritan services" by any of your "employees" or "volunteer workersll , other than an
employed or volunteer doctor. Any of your
"employees" or "volunteer workers" providing
or failing to provide first aid or "Good Samaritan services" during their work hours for you
will be deemed to be acting within the scope
of their employment by you or performing duties related to the conduct of your business.

3. The following is added to Paragraph 5. of
SECTION 111 - LIMITS OF INSURANCE:
For the purposes of determining the applicable Each Occurrence Limit, all related acts or
omissions committed by any of your "employees" or "volunteer workers" in providing or
failing to provide first aid or "Good Samaritan
services" to anyone person will be deemed to
be one "occurrencell.

4. The following is added to the DEFINITIONS
Section:
"Good Samaritan services" means any emer-

gency medical services for which no compensation is demanded or received.
G. WHO IS AN INSURED - EMPLOYEES - SUPERVISORY POSITIONS
The following is added to Paragraph 2.a.(11 of
SECTION 11- WHO (S AN INSURED:
Paragraphs (11(a), (b) and (c) above do not apply
to "bodily injury" or "personal injury" to a co"employee" in the course of the co-"employee's"
employment by you arising oul of work by any of
CG D4170112

The following replaces Paragraph 4. of SECTION
II - WHO IS AN INSURED of the Commercial
General Liability Coverage Form, and Paragraph
3. of SECTION II - WHO IS AN INSURED of the
Global Companion Commercial General Liability
Coverage Form, to the extent such coverage
forms are part of your policy:
Any organization you newly acquire or form, other
than a partnership or joint venture, of which you
are the sole owner or in which you maintain Ihe
majority ownership interest, will qualify as a
Named Insured if there is no olher insurance
which provides similar coverage 10 that organization. However:
s. Coverage under this provision is afforded
only:
(1) Until the 180th day after you acquire or
form the organization or the end of the
policy period, whichever is earlier, if you
do nol report such organization in writing
to us within 180 days after you acquire or
form it; or
(2) Until the end of the policy period, when
that dale Is latar than 180 days after you
acquire or form such organization, if you
report such organization in writing to us
wHhin 180 days after you acquire or form
it, and we agree in writing thai it will continue to be a Named Insured until the end
of the policy period;
b. Coverage A does not apply to "bodily injury"
or "property damage" that occurred before
you acquired or formed the organization; and
c. Coverage B does not apply to "personal injury" or "advertising injury" arising out of an
offense committed before you acquired or
formed the organization.
BLANKET ADDITIONAL INSURED - OWNERS,
MANAGERS OR LESSORS OF PREMISES
The following is added to SECTION II - WHO IS
AN INSURED:
Any person or organization that is a premises
owner, manager or lessor is an insured, but only
with respect to liability arising out of the ownership, maintenance or use of that part of any premises leased to you.
The insurance provided to such premises owner,
manager or lessor does not apply to:

@2012The Travelers Indemnity Company. All rfghts reserved.
Includes copyrighted material of Insurance Services Office, Inc. wIth its permission.

Page 3 of6

COMMERCIAL GENERAL LIABILITY

Any "bodily injury" or "property damage"
caused by an "occurrencell that takes place,
or 'personal injury" or "advertising injury"
caused by an offense that is committed, after
you cease to be a lenant in that premises; or
Structural alterations, new construction or
demolition operations performed by or on behalf of such premises owner, manager or les-

sor.
J. BLANKET ADDmONAL INSURED - LESSORS
OF LEASED EQUIPMENT

L. BLANKET ADDITIONAL INSURED - BROAD
FORM VENDORS
The follOwing is added
AN INSUReD:

Any person or organization that is a vendor and
that you have agreed in a written contract or
agreement to include as an additional insured on
thiS Coverage Part is an insured, but only with respect to liability for "bodily injury" or "property
damage" that:
B.

The following is added to SECTION II - WHO IS
AN INSURED:
Any person or organization that is an equipment
lessor is an insured, but only wilh respect to liability for "bodily injury", 'property damage", "personal injury' or "advertising injury" caused, in
whole or in pert, by your acts or omissions in the
maintenance, operation or use by you of equipment leased to you by such equipment lessor.
The insurance provided to such equipment lessor
does not apply to any "bodily injury" or "property
damage' caused by an 'occurrence" that takes
place, or "personal injury" or lIadvertistng injury"
caused by an offense Ihal is committed, after the
equipment lease expires.

tributed or sold in the regular course of such
vendor's business.
The insurance provided to such vendor is subject
to the follOwing provisions:
B. The limits of insurance provided to such vendor will be the limits which you agreed to provide in the written contract or agreement, or
the limits shown in the Declarations, whichever are less.

b. The insurance provided to such vendor does

to SECTION II - WHO IS

AN INSURED:
Any person or orgenization that is not otherwise
an insured under this Coverage Part and that you
have agreed in a written contract or agreement to
include as an additional insured on this Coverage
Part is an insured, but only with respect to liability
for "bodily injury' or "property damage' that:
a.

Is caused by an "occurrence" that takes place
after you have signed and executed that contract or agreement; and

b. Is caused, in whole or in part, by your acts or
omissions in Ihe performance of your ongoing
operations to which that contract or agreement applies or the acts or omissions of any
person or organization performing such operations on your behalf.
The limits of insurance provided to such insured
will be the limits which you agreed to provide in
the written contract or agreement, or the limits
shown in the Declarations, whichever are less.

Page 4 016

Is caused by an "occurrence" that takes place
after you have signed and executed that contract or agreement; and

b. Arises out of "your products" which are dis-

K. BLANKET ADDmONAL INSURED - PERSONS
OR ORGANIZATIONS FOR YOUR ONGOING
OPERATIONS AS REQUIRED BY WRITTEN
CONTRACT OR AGREEMENT
The following is added

to SECTION II - WHO IS

e 2012 The Travelers Indemnity Company.

not apply to:
(1) Any express warranty not authorized by

you;
(2) Any change in "your products" made by
such vendor;
(3) Repackaging, unless unpacked solely for
the purpose of inspection, demonstration,
testing, or the subst~ution of parts under
inslructions from Ihe manufacturer, and
then repackaged in the original container;
(4) Any failure to make such inspections, adjustments, tests or servicing as vendors
agree to perform or normally undertake to
perform in the regular course of business,
in connection with the distribution or sale
of "your products";

(5) Demonstration, inslallation, servicing or
repair operations, except such operations
performed al such vendor's premises in
connection with the sale of ·'your prod-

ucts"; or
(6) ''Your products' which, after distribution
or sale by you, have been labeled or relabeled or used as a container, part or Ingredient of any other thing or substance
by or on behalf of such vendor.

Includes copyrighted material of Inaurance Services OffIce, Inc. with Jts pennission.

CG 04170112

COMMERCiAl GENERAl LIABILITY

undef lhisprovision does nol apply to:

(b) The amount shown on the Declarations of

Any person or organization from whom you
have acquired "your products", or any ingredient, pari or container entering Into, ",<:companying or containing such products; or

this Coverage Pari for Medical Expense
Limit.

Coverage
2.

b. Any vendor for which coverage as an additional insured specifically is scheduled by en"

P. CONTRACTUAL LIABILITY - RAILROADS
1. The following replaces Paragraph c. of the
definition of "insured contract" in the DEFINITIQI\IS Section:

dorsement.

c. Any easement or license agreement;

M. WHO IS AN INSURED - UNNAMED SUBSIDIARIES
The following is added to SECTION II - WHO IS
AN INSURED:

My of your subskliaries. other than a ~
or joint venture, that is not shown as a Named Insured in the Declarations is a Named Insured if:

a..

You maintain an ownership interest of more
than 50% in such subsidiary on the firsl day
of the policy period; and

b. Such subsidiary is not an insured under similar other insurance.
No such subsidiary is an insured for "bodily injury"
or "property damage" that occurred, or "person!!1
iojury" or "advertising inJUry" caused by an offense committed:

a. Before you maintained an ownership interest
of more than 50% in such subsidiary; or

b. After the date, if any, during the policy period
that you no longer maintain an ownership in·
terest of more than 50% in such subsidiary.
N. WHO IS AN INSURED - L1ABIUTY FOR CONDUCT OF UNNAMED PARTNERSHIPS. OR
JOINT VENTURES
The following replaces the last paragraph of
SECTION 11- WHO IS AN INSURED:
No person or organization is an insured with respect to the conduct of any current or past partnership or joint venture that is not shown as a
Named Insured in the Declarations. This paragraph does nat apply to any such partnership or
joint venture that otherwise qualifies as an insured under Section II - Who Is An Insured.
O. MEDICAL PAYMENTS -INCREASED LIMITS
The following replaces Paragraph 7. of SECTION
111- LIMITS OF INSURANCE:

7. Subject to 5. above, the Medical Expense
Limit is the most we will pay under Coverage
C for all medical expenses because of "bodily
injury" sustained by anyone person, and will
be the higher of:

(a) $10,000; or
CG !l4 17 Of 12

Parall,aph f.(1) of the definition of "insured
contract" in the DEflNtTIONS Section is de·
leted.

Q. KNOWLEDGE AND NOTICE
RENCE OR OFFENSE

OCCUR-

The following is added to Paragraph 2., Dulies In
The Event of Occurrence, Offense, Claim or
Suit, of SECTION IV - COMMERCIAL GENERAL LIABILITY CONmTlONS:
e. The following provisions apply to Paragraph
a. above. but only for the purpO!leS of the inStmlIlCe provided under INs Coverage Part. to.
you or any insured listed in Paragraph 1. or 2.
of Section 11- Who Is An Insured:
U$ of such "oocuffenoo" or of..
fense must be given as soon as practicable only after the "occurrence" or offense
is known to you (if you are an individual),
any of your partners or members who is
an individual (if you are a partnership or
joint venture), any of your managers who
is an individual (if you are a limited liability
company), any of your trustees who is an
individual (if you are a trust), any 01 your
"executive officers" or directors (if you ara
an organization other than a partnership,
joint venture, limited liability company or
trust) or any "employee" authorized by
you to give notice of an 'occurrence" or
offense.

(1) Notice 10

(2) If you are a partnership, joint venture, limited liability company or trust, and none of
your partners, join! venture members,
managers or trustees are individuals, notice to us of such "occurrence" or offense
must be giVen ~ !;QQn as practicable only
after the 'occurrence" or offense is known
by:

(a) Any individual who is:

(i) A partner or member of any partnership or joint venture;

(Ii) A manager of any limited liability
company;

@2012TheTravelers Indemnity Company. All rights reserved.
Includes copyrighted material of Jnsurance Services Office, Inc. with its permission.

Page 5 016

COMMERCIAL GENERAL LIABILITY
(iii) A trustee ot any trust; or
(iv) An executive officer or director of
any other organization;
that is your partner, jOint venture
member, manager or trustee; or

_(b) MY "employee" authorized by such
partnership, joint venture, limited fiR
ability company, trust or other organization to give notice of an "occur(MOO" Of OI'ffIhse.

(3) Notice to us of such "occurrence" or offense will be deemed to be given as soon
as practicable if it is given in good faith as
soon as practicable fa your WOrf(8IS;
compensation insurer. This applies only if
you subsequently give notica to US of the
"occurrence" or offense as SOOl1 as prac.ticable after any of the persons described
in Paragraphs e. (1) or (2) above discovers ltIat tile "occurrence" or offense may
result in sums to- which the - insurance
provided under this Coverage Part may
apply.
However, if this policy includes an eo<f9(sement that provides limited coverage for "bodily injury" or "property damage" or pollution
costs arising out of a discharge, release" or
escape of "ponutants" which contains a requirement ltIat the discharge, release or escape of "pollutants" must be reported to us
within a specific - number of days after its

Page 6 of6

abrupt commencement, this Paragraph e.
does not affect !hat requirement.
R. UNINTENTIONAL OMISSION
The following is added to Paragraph 6., Representations, of SECTION IV - COMMERCIAL
GENERAL LIABILITY CONDITIONS:
The unIntentional omission of, or unintenflonaf error in, any information provided by you which we
relied upon in issuing this policy will not prejudice
yoot 1ig1ltll iiMer this Insurance. However, Ihis
provision does not affect our right to collect add~
tional premium or to exercise our rights of cancellatiQll <!': IlQn~ In BCCO,rdance with. ~ppjic;lc
ble iIlsurance raws Of regulations.

S. BLANKET WAIVER OF SUBROGATION
The following is added 10 Paragraph 8., TranSit!!r
Ot Rights Of Recovety Against Offiiirii To Us,
of SECTION IV - COMMERCIAL GENERAL liABILITY CONDITIONS:

If Iha. inSilJfed has agfead-In a; contract or-ageeament to waive that insured's right of recovery
against any person or organization, we waive our
right of recovery against such person or organizat'on, but onfy for payments we make because of:
a. "Bodily injury" or "property damage" caused
by an "occurrence" !hat takeaplace; or
b. "Personal injury" or "advertising injury"
caused by an offense thai is committed;
subsequent to the execution of the contract or
agreement

@2012TheTravelers Indemnity Company. All righ1s reserved.
IDCtudes copyrighted material of Insurance Se1V'Ices Office, Inc. wtth its permIssion.

CG 04170112

Exhibit C • Performance Standards

Perfonnance standards as set forth in the RFP are hereby incorporated into this Contract by reference.

1. Contractor will provide through its own employees all ongoing maintenance and
customer jtechnical support components. Other providers typically outsource technicians,
customer service and partner provided platforms for inmate phones and video visitation. With
Securus, King County can count on support from our own technicians and support groups and
our own in house inmate phone and video visitation solutions.

2. Contractor shall provide a customized and detailed implementation plan for installation of the
inmate telephone system and video visitation with integrated scheduling system. Such
implementation plan shall define and detail the roles and responsibilities of both parties.
3. Contractor has included the details of all maintenance plans and schedules.
4.

Securus allows multiple ways for reporting outages or systems issues; the first being our unique
Facility Portal which allows King County direct access to submit and monitor all current service
tickets; the second being our in house technical support center that is manned around the clock
to assist with any and all technical issues.

5. Securus provides the following severity levels and resolutions.

P3 Service Level
A P3 assignment occurs when less than 5% of system functionality is adversely affected by the system event
and can include single and multiple phone-related issues. Examples of P3 service assignments include items
such as:
•

Static on the phone

•

A party's inability to hear

•

An inmate's inability to dial

•

A broken phone

•

Non-functioning dial pad

•

Non-functioning cut off switches

•

An inability to generate reports

Response time for a P3 event is 72 hours and cure time is within 96 hours of County's notification.
Customer Communication Guideline:
•

If a dispatch is not required Securus notifies the facility when the service issue is resolved.

•

If a technician is required Securus contacts the customer with an estimated time of arrivaL

•

A P3 event is escalated to the Technical Support Department

•

A P3 event is escalated to

Support Department

P2 Service Level

A P2 assignment occurs when 5% to 29% of system functionality is adversely affected by the system event
Examples of a P2 service assignment would include problems or errors with items such as:

•

Work station

•
•
•
•
•

Specific system ports

•

Call searching

LEC circuits
Unblocks
Block numbers
Missing CDRs

Response time for a P2 event is 24 hours and the cure time is within 48 hours of County's notification.
Customer Communication Guideline:
•

If a dispatch is not required Securus notifies the facility when the service issue is resolved.

•

If a technician is required Securus contacts the customer with an estimated time of arrival.

•

A P2 event is escalation to the Technical Support Department

P1 Service Level
A PI event is our highest service level, occurs when 30% or more of system functionality is adversely
affected by the system event. Examples of P1 service assignments would include items such as:
•

Voice prompts not operating

•

Features not operating appropriately

•

CD-burning abilities disabled

•

Live call monitoring not operating appropriately

•

SCP user interface access denied

• Al l phones are out-of-service
Response Time for a P1 event is 2 hours and the cure time is within 26 hours of County's notification.
Customer Communication Guideline:
•

If a dispatch is not required Securus notifies the facility when the service issue is resolved.

•

If a technician is required Securus contacts the customer with an estimated time of arrival.

A P1 event is escalation to the following people:
•

Technical Support Department

•

Technical Support Manager

•

Technical Support Director

•

Regional Field Manager

•

Executive Director of Service

35
2 .24.1 4

appropriate resources are allocated to resolve the problem.
6. Serurus is providing the following escalation list specific to King County.

Technical Support:
Primary contact for King County technical support issues
3000 Kellway Drive, Suite 150
Carrollton, TX 75006
866-446-8600
partners@securustech .net

Main Technical Support
3000 Kellway Drive, Suite 150
Carrollton, TX 75006
866-558-2323
technicalsupport@securustech.net

Marlon Miller
Manager, Technical Support
3000 Kellway Drive, Suite 150
Carrollton, TX 75006
469-546-0200 ext 0323
mmiller@securustech.net

Debbie Cates
Director, Central Service Operations
3000 Kellway Drive, Suite 150
Carrollton, TX 75006
972-277-0314
dcates@securustech.net

36
2.24.14

Exhibit D - Phone, Visitation Schedule and Video Visitation System
Requirements
Phone, Visitation Schedule and Video Visitation System Requirements as set forth are hereby
incorporated into this agreement by reference.
The RFP and its response are included in this contract. Any additional terms or conditions that are
expressed in this document would supersede any terms and conditions outlined in the RFP.

37
2.24.14

---------1E~xmhibit~~eI*,VisitattoR-Sc-hedlllil'lg 2t'1O-ViideO-V'isi'ltation-"I"iI1lle1i"ine-and- - - - - - I

Workplan

38
2.24.14

IDuration

Task Name

-----Project will begin at execution of contract between King County Jail and Securus Technologies

Duration is set on business days and not calendar days

~-3

SECURUS Inmate Telephone System Project Plan for King County Jail
4
Inmate Phone System Installation & Cut-Over
33.63 days
5
6
Project Initiation Phase
1.5 days
:--Host internal project review and kick-off meeting
2 hrs
7
--Team with Sales Account Manager to host kick-off call with SECURUS Inmate Telephone System Installation Project Plan for King 2 hrs
8
County Jail Project Team
~----

9
10
11
1-----

12
13
14
c----15

-16
17
18
19
20

~1
22
--:-23
-----24
25
----:--26
27
28
29

-=--"30
31
32
33
34

Complete Telephone Equipment Inspection for Inmate Locations
Project Planning Phase
Update Engineering based on site survey information

1 day
4.25 days
2 hrs

Identity resources needed to complete tasks and objectives
Create ticket assignments for necessary departments
Host internal review to determine scheduling options
Host review with current services provider to discuss transition plan
Create project in the Install Portal and setup notifications/alerts
Create orders for telecom provisioning

2 hrs
2 hrs
2 hrs
1 hr
1 hr
1 hr

Create purchase orders for materials
Perform Sarbanes-Oxley compliance approval for all material purchase orders
Kick-off Discussions for Automated PIN Imports / OMS Integration
Integration for automated PIN data management
Review field service access/scheduling & telecom vendor scheduling options with King County Jail Project Team

1 hr
1 hr
1 hr
1 day
1 hr

Produce updated project schedule
Securus Project Team and King County Jail Project Plan / Schedule Review
Finalize Telecom Provisioning, Material Delivery, and Field Service schedules
Securus & King County Jail Project Team Meeting - Touch Point
Review telecom and hardware delivery schedules
Produce updated project plan and review with King County Jail Project Team

1 hr
2 hrs
1 hr
0.5 days
2 hrs
2 hrs

Customer Data Management
Coordinate transition activities with incumbent
Site specific voice prompts & tag lines
Upload blocked number files

0.25 days
2 hrs
2 hrs
2 hrs

Upload free and privileged number files
Project Execution Phase

2 hrs
27 days
- --

Page 1

Task Name

35
36
1-----37
38
39
40
~---41
42
f-.--=~
43
f---44
45
r----46
r-~--47
48
--49
50
---51
---52
53
54
55
---:-56
57
58
59
60
~-

~:~

IDuratiPn

Site Cutover Installation Planning Activities
Telecom delivery lead time
Confirm Telecom Test & Turn-up (T&T) schedule

26 days
25 days
1 day
1 day
1 day
1 day

Confirm Installation Technical Support schedule for T&T activity
Confirm Field Service Installation Team schedules for T&T activity
Review Site schedule and activities with King County Jail Project Team
Site Equipment Installation Planning Activities
Material shipment lead time
Confirm material shipments and arrival dates
Install and test inmate telephone equipment - King County Jail (As necessary)

25.5 days
22 days
2 hrs
3 days
2 hrs
2 hrs
14 days
9 days
9 days
1 day
4 days
2 days

Removal of old equipment and notify incumbent of available pickup (As necessary)
Review Site Cut-Over schedule and activities with King County Jail Project Team
OMS/JMS Integration I E-Imports Activities
Inmate PIN account creation and management
Inmate PAN account creation and management
Automated file delivery for account management
Configure Inmate Debit specifications with Commissary provider
Configure Voice Biometrics within Secure Call Platform

I
I

,
,

1 day
1 day

Installation - King County Jail
Cut Over - Turn up of telephones to Securus SCP platform

-~--

--~

r--~

3 days
3 hrs
2 hrs
1 hr

Quality Control I Checklist Reviews
Re-Verify all Features working properly
Re-Verify phones work, port assignments/call groups set
Post Cutover QA Checklist & Test Calls Completed
Notify Facility ITS of cutover - system is functioning correctly
Cut Sheet distributed to Securus Project Team

,
I

1 hr
1 hr

,
,
,
,

2 days
2 days

Customer training
Conduct customer training for telephone system with King County Jail Project Team

64
65- SECURUS Video Visitation Project Plan for King County Jail

C 67

-68

'M"'''''' ' ...'"

75.13 days
45.63 days

v..".
.....oo
'0'
Installation and Software Configurations for live video sessions
Initial Kick-Off Meeting with King County Jail Project Team

~-Host internal project review and kick-olf meeting
1--.
.

Page 2

3 days
1 day

-I

I
ID

iTask Name

f---]1'72

fi
74

75 '

76
--77

80
81
82
83
84

[-::
87
88

1----89
90

--'---

r:~

94
95

97
98-

100

101
102

1-~03

IDuration

Sales Account Manag,er to host kick-off call with SECURUS Video Visitation Installation Project Team with King County Jail
Project Team

1 day
1 day

Complete video visitation inspection for inmate locations
Id"ntify Locations of Terminals Video Yisit.. tion terminals
Verify Network Cabling and electricallocaticms and functionality
Schedule network and power installation for new or malfunctioning terminal locations
Process Telecom Orders for Video Visi,tation Installation
process lelecom orders for video visitation
monitor delivI')ry of telecom orders for sjte location
Test and Turn up of circuits for video visitation
Process Hardware Orders for Video Visitati.on Installation
Verify Site Survey Details and retri.eval for terminal locations and equipment needed for installation
Create Bill of Materials for equipment orders
Process equipment orders and sui;)mit to purchasing
Monitor delivery of hardware orde[s for site location
Electrical and CabUng installation
Monitor installation of the Electrica:1 and CaQling for all terminals
Securl,ls and Facility Toucll Point Review
Review telecom and hardware deliyery :schedules
Produce updated project plan and review with Vermont Department of Corrections Project Team
Site Qreation and sPeQificiition provisioning for King County Jail
Phase creations and cc;mfigura~ion
Add site - Provisioning of facility configurations
Create administrator lind fllcility user p,rofiles to access video software
Create terminal locations ,in provisioning tool
Add terminals and enable modules in provisioning tool for specific terminal locations

2 days
1 day
1 day
42 days
1 day
40 days
1 day

1;3.5 days
1 day

2 hrs
2 hrs
12 days
12 days
12 days
1 day

2 hrs
6 hrs
46.5 days
14 days
4 days
4 days
4 days
2 days

Create Flat File
Produce flat file and test import of ,custody accounts
Automate flat file export and upload into Video Visitation provisioning tool

4daYli
4 days
4 days

Intllgration and Custody Account configurations
OMS/JMS Integratiool e:-Imports Activities
Inmate PIN account creation and management
Automated file delivery for account management

12 days
10 days
9 days
1 day
2 days

Customer Data Management
Coordinate transition activities with incumbent

4 hrs
Page 3

ITask Name

I----j--104 J
105
106
107
108

. 1101
111

t 11~~
113
~4
~~~s

116
117
118
119

IDuration

Site specific vo,ice prompts & tag lines
Upload blocked custody account files
Upload free and privileged customer files
Terminal installatipn
Mount terminals in designated locations at King County Jail
Connect network cable and power on terminal within its designated location
Terminal Cpnfiguration Implementation
Process configuration file for site in preparation to upload to terminal
Change IP addresses per terminal (as necessary)
Terminal configurations processed to each unit and verification of functionality
Quality Control I Checklist Reviews
Controlling and monitoring of terminals and sessions
Training ;for users for comprehensive understanding of the portals
Go Live with video visitatipn sessions
Configure T & C .and web services for F&F accQuntcreation
Turn up King County;Jaii for live video visitation,ses$ions

L_._._
4 hrs
4 hrs
4 hrs
22,63 day",
15 c;laY$
1$ days
22,63 days
15 days
2 days
2 days
1() days
10 days
4 days

0.6 day!!
0.5 days
0.5 days

r
!

Page 4
!

Price Schedule & Rates - Exhibit F

CALLING RATES

~-'" "-"'''l:i1~[~'T1\'j:r~''- -<.'" ",«yojili.r:f<'f";r .....,COO:" - ·r·'~~~~~~..!l;if~
;j, _~'. ~. ,"~,~:-,~ ' .. r.:....~il!-.~.~ ~ ~:~ M; ~.~-,
• 'j:-: / ~ \, -.. .:1;, ~ . .' .., > • _ -;"
".
Connection

Per Minute Connection

Per Minute

Connection Per Minute

Local

2.00

0.10

0.13

Intra lata/Intrastate

2.00

0.10

0.13

Inte rlata/I"t rastate

2.00

0.10

0.13

Interlata/lnterstate

0.00

0.25

0.13

2.00

0.50

International
Commission Rate Inmate phones

Video Visitation

58%

$12.95 fee per 25 minute session -20% commission with 1000 paid visits

ExhIbIt G-Secure Business ContinuIty Plan

Disaster Recovery
If a disaster causes a loss of service to the Inmate Telephone System (ITS), in order to provide

consistent and high quality service to customers, Securus is prepared to carry out emergency
response and recovery operations.
Securus' SCP provides facilities with one of the most advanced systems in the industry and is built to meet
any facility's disaster recovery needs. The SCP offers:
•

Scalability to meet contractually required storage demands

•

Resistance to local disasters

•

Reduced downtimes with maximum availability

•

PXd data to run queries faster

Securus has a field support department with more than 150 field service associates supported by a
centralized field dispatch team in support of our national customer base. The Field Service Technicians (FST)
are strategically positioned to support ongoing maintenance as well as any disaster recovery situations that
our customers may encounter. The FSTs are trained and prOvided with disaster recovery processes, plans
and checklists The FTSs are supported by senior technical support resources and engineering in order to
expedite repairs and minimize customer downtime.
Below is additional detail regarding processes that are in place to ensure effective responses for emergency
and recovery operations. In addition, we are also including information on our preventative and security
processes.

r
In order to provide protections that effectively lower the risk ofloss of data, all data is stored in a centralized
database and backed up offsite. Our web-based system allows authorized users to access the data from any
location with an Internet connection. Securus maintains the system at the highest level of operability.
Securus' SCP provides a unique set of features that use advanced technology to store offender call
recordings. Traditional premises-based calling platforms use local hard drives that may fail and are
susceptible to local disasters, such as floods, tornadoes, hurricanes, and fires. The SCP uses 'SAN' (Storage
Area Network) storage. SAN is a high-speed sub-network of shared storage devices. SAN's architecture
avails all storage devices to all servers on LANs (Local Area Networks) or WANs (Wide Area Networks). Data
on the SAN is stored in RAID (Redundant Arrays of Independent Disk) formats, spreading the data across
mu ltiple drives and providing additional protection. Data is no longer susceptible to loss due to an
individual drive failure. Acco rdingly, SANs provide fa cilities with the ultimate protection against single drive
or server failures, as well as increased security for each call recording.
The SCP is co-located in a Telx or AT&T Disaster Resistant Carrier Class Data Center that is managed under
the direct supervision and immediate hands-on maintenance of data center personnel.
The call detail and call recordings are initially stored for on-line retrieval on multiple RAIDs in two separate
SANs. The system writes all recordings to each SAN, promoting disaster recovery in case of single disk or
entire RAID failure.
Archiving to off-line is automated and managed by robotic tape drives. The facility does not have to
intervene or archive tape libraries. This automation removes the risk of human error.

40
2.24.14

Securus has developed procedures (checklists) to protect equipment and personnel in the event of an
emergency situation. Serurus will combine efforts between headquarters and field staff to expedite recovery
wherever possible. Securus will carefully coordinate each checklist with appropriate facility guidelines.

Serurus maintains an inventory of spare parts at our headquarters in Dallas, Texas, and has distribution
agreements with mUltiple Contractors to provide expedited national delivery service. The corporate
headquarters in Dallas, Texas, maintains a standardized emergency recovery package of frequently used
spare parts and equipment that will be available for shipment to support failure backup efforts at our
customer sites. Similar field spare parts kits are maintained by each of our technical field representatives
located throughout the country.

Response operations will not begin until personnel safety can be assured. Emergency recovery operations
are prioritized by critical facilities and equipment locations. The first priority is to recover maximumsecurity institutions and institutions with high inmate phone usage. The preference of the customer is
considered at all times. Field and headquarters management will ensure that responders are using all
appropriate checklists and that the preparation for recovery operations is initiated within appropriate
response guidelines.

...
Securus classifies disasters on a 1-3 level. Level 3 represents a moderate impact disaster and affects a small
localized area. Level 2 represents a disaster that is high-impact and affects a more wide-spread area, which
may include multiple facilities. A Levell disaster represents catastrophic events that are extremely widespread or affect a specific region with many facilities and customers.
The regional field manager or his/her representative, or someone from the customer site, will contact the
Securus headquarters to request a formal declaration of an emergency condition. Headquarters operations
management will establish a conference bridge with the appropriate participants as soo~ as possible. If the
information gathered from the call substantiates an emergency status, the emergency response level is
determined. The following table defines the emergency condition levels:
-

-- --

Table: Emergency Response Condition Levels
Condition Level

Response

Levell

Full headquarters response and possible
deployment of a Headquarters Response Team to
the region to coordinate and assist local recovery
efforts.

Level 2

Headquarters support will provide assistance to the
local Recovery Team as required to obtain internal
County support as necessary.

Level 3

The local Recovery Team will coordinate all recovery
operations. Headquarters assistance beyond normal
I technical assistance should not be required.

Note: A Level 3 declaration notifies headquarters of the seriousness of an ongoing recovery
effort, and provides the necessary background information if the local response team lead
requests an upgrade to a higher condition level.

412.24.14

ur corpora e ea qua ers
open a new ou e c e In our c e ac ng sys em, In lCa ng e
declared condition level and the date and time of the declaration. All open tickets pertaining to the ongoing
emergency recovery effort will be linked to the new trouble ticket and closed to ensure that all recovery
efforts are recorded against a single ticket number.
Post-mortem reports are completed for all declared emergency condition levels. Securus analyzes all postmortem reports to advance our emergency recovery planning efforts.
Following the declaration of an emergency condition, the National Service Center will continue to notify the
customer using established notification and escalation procedures.

Timeline Events of Disaster Recovery Operations

---,

Service Center Continues to Notify Customer

All recovery
efforts are
recorded against
a singl e ticket
number.

42
2.24.14

..'
t
Serurus will develop and maintain toll-free, 24-hour-a-day, 7-day-a-week emergency access phone number
lists that will be readily available for use during an emergency situation. Contact information will be
updated at regular intervals to ensure accuracy. The National Service Center will also maintain these
emergency contact phone number lists and coordinate on a regular basis with field staff to ensure that all
lists are accurate. In addition, Secums will develop relationships with local Contractors who can support
emergency recovery operations with the required services, supplies, and equipment.
~I ~

(.:)1

Tee
.,u
Securus understands that throughout the duration of a critical event, our customers rely on our support to
guide them with minimal loss of equipment and data. Qualified resources will be available to assist the
County. These resources include more than 150 full-time field technicians who can deploy nationwide, and a
full list of contacts-up to and including Secums executives.
We also realize that during a disaster, it may be even more important that inmates and detainees can stay in
contact with their friends and family. To support these end users, Securus maintains two call centers in
Dallas and Mexico that can continue call processing, even if there is a failure at one location.

Coordination of all declared emergencies will depend on the emergency level. Field staff will coordinate the
emergency response to all level 3 conditions. Headquarters will provide assistance at the request of field
management for Level 2 emergency conditions, and will coordinate all Levell emergency efforts.
The field management team will develop mutual agreements with other Securus regions in the country or
with Contractors to supply resources, equipment, or manpower. Additional equipment and personnel may
not arrive for several days, depending on available transportation, condition of the roadways and airports,
and other factors, therefore, field management will not delay the decision to ask for assistance from other
sources.

i.1

Mobilization ofa Headquarters Response Team, if necessary, will depend on need, as determined by the
headquarters and field management.
The Headquarters Response Team will be dispatched from Dallas as soon as possible to assist field recovery
efforts. However, field staffwill begin recovery operations without delay.

'po

Serurus will form the following teams to respond to declared emergency conditions. These teams will
include subject matter experts and necessary support staff.
~-

- -

Table: Emergency Response Teams

Team
f;"-e-Id- L
- o- c-aJ Recovery
Team
Headquarters Support
I Team
L-

Manning and Responsibility

Plans and directs local recovery operations.
Staffed by field staff personnel only.
Provides technical support and assistance to
local recovery teams.
Staffed cross-functionally, as _
required.
C - ._ _ _ _---'

43
2.24.14

Table: Emergency Response Teams

Team

Manning and Responsibility

1-----=l1DePIOyed to Securus local markets to assist
IH d
R
local recovery operations.
ea quarters esponse
.
Team
. The Headquarters Response Team IS staffed by
I

subject-matter experts and led

I by headquarters operations
management.
.
- - - ---'
,

Recovery operations may last several hours, several days, several weeks, or longer. Field staff will continue
recovery operations until critical inmate calling functions have been recovered and Securus can restore
phone service operations to normal call and data transmission capability. Senior Securus management will,
at that time, recall the Headquarters Response Team and field staff will return to normal operation.
Recovery operations may still continue but emergency operations are no longer necessary and are not cost
effective to maintain.
Throughout emergency recovery operations, the headquarters and field staff record all recovery actions.
Following the resolution of emergency response operations, all recovery teams and appropriate
management submit pertinent information and comments to be included in the Post Mortem report.

Implementation and Transition
Securus' extensive experience installing and maintaining inmate telephone systems has helped us develop
installation and cut-over procedures that will minimize disruptions and errors, and maximize King County
satisfaction. Securus developed a preliminary implementation plan that includes all of the required
components.
Securus Technologies has a proven track record of providing successful turnkey installations for MegaCounty, County, and City agencies, as well as large State Department of Corrections agencies. Over the last
three years, our team has completed more than 1,700 quality installations of our Secure Call Platform (SCP),
and has averaged a 4.6 (out of 5) customer satisfaction rating every year.
Recent customer testimonials include:

44
2.24.14

"I could not be more pleased with the quality and professionalism of the
SECURUS personnel associated with the installation of our inmate telephone
system."
- Captain John Donegan - Suffolk County Jai~ Riverhead, NY

"Securus delivered on the promises made in the Request for Proposal response
and contract negotiations with a cutover that was seamless and efficient for
everyone involved. The transition for friends and family of inmates has been very
easy with few, if any, serious complaints over Securus service or response."
-- Armando ''Eddie'' Valeriano, Deputy Warden
Connecticut DOC

"The Securus installation team is the most professional group of people that 1
have ever had the pleasure of working with on this type of project. Their
attention to detail and dedication to customer satisfaction allowed them to
complete a statewide, multi-location installation well under the projected
completion date with virtually no unforeseen problems. 1 would love to work with
them on another project."
-- Karl Prince, IT Manager
Louisiana DOC

The Securus Project Management Team consistently demonstrates project management expertise that
simply cannot be matched by any other service provider. We look forward to the opportunity to provide
King County with industry leading project support and services.
r

.sr . Jt'

The King County Implementation Project includes a complete turnkey installation of all equipment, facilities,
and telephony connectivity for inmate telephone services

'c
The project plan identifies specific technologies to be deployed under a phased-in deployment schedule that
delivers efficiencies where King County needs efficiencies first. This includes complete turn-key installation
of all hardware, software, and configurations for the inmate telephone system (ITS).
The project begins with Securus Representatives onsite at a designated King County location to kick-off our
implementation plan within days of contract execution.

Degree of Involvement from King County
Securus makes every effort to limit t he administrative burden that can occur during a transition of service
providers. We have the experience of installing our SCP in over 1,700 customer locations. This level of
experience ensures that we do not waste any time. Our teams arrive at your facilities ready to get the job
done.
At the beginning of the project, the Securus Project Team will meet with the King County Team on site at a
King County location. These well-organized meetings will provide us with the opportunity to introduce the
project members and review the project plan and timetables with the King County Team in person and
ensure a successful kick-off to our project.
Our Project Managers will work with the King County Team to coordinate equipment deliveries and facility
access. When the Securus Technicians arrive onsite, they may require escorts to the phone and equipment
locations. The majority of our project activity will occur during normal business hours. However, Securus can

45
2.24.14

accommodate late-mght/overmght cut-over actIVIties. Some of our customers choose chIs method to
eliminate service interruptions.
After each facility is transitioned to SCP, our Project Manager and Field Service Technician will review our
quality checklists with the King County Team.
Weekly stakeholder meetings will be hosted by the Securus Project Team and will involve participation from
the King County Team.
At the beginning of the implementation project, the Securus Project Management Team will work with the
King County Team to identify key stakeholders, primary points of contacts, and roles/responsibilities for the
duration of the project.
The Securus Project Management Team will establish regular meeting forums and communication protocols
that accommodate the requirements of the King County Team.
Throughout the duration of the project, our Project Management Team will provide weekly installation
progress reports. The reports will include updates on all active, completed, and pending installation
activities.
In addition to the personal communication from our Project Managers, Securus can set-up automated e-mail
notifications for the King County Team. The aut omated e-mail notifications are a great way for our customers
to receive updates on status changes for major milestones and other tasks of interests.

Implementation Procedures
The project plan consists of the following activities:
•

Project Initiation Phase

•

Project Planning Phase

•

Project Execution Phase

•

Project Monitoring/Controlling Phase

•

Project Closure Phase

Immediately after award, the Securus Project Management Team wi ll host a meeting with the King County
Team to review project scope, critical success factors, and the implementation time line. Site survey activities
will be coordinated to ensure our project information is based on the lat est physical characteristics of each
location.

p
During the Project Planning Phase, the Securus Project Management Team will coordinate material and
human resources required for the project. Travel, facility access, deliveries, and customer training will be
coordinated during this phase. Securus will work directly with all interstate, intrastate, and local exchange
carriers (LEC) to coordinate the installation of services and equipment required for the project. The Securus
Project Management Team will coordinate all activities and time lines with the King County Team.

p
During the Project Execution Phase, Securus Technicians will travel to each location and complete preinstallation activities in preparation for the cut-over. The pre-installation activities inclu de pre-wiring,
hardware staging, and telecom test & turn-up activities that can be done in advance to reduce the amount of
time and complexity of the actual cut-over.

46
2.24.14

'fIle Secol us PI ojecL ManagelIIent 'YeallI will COOl dinate cat-o ver activities willi the IGng County Team and
the current services provider to ensure a seamless transition of phone service. Transition of service can be
coordinated for after hours or during inmate lockdown to limit service interruptions. If a service
interruption is required, the activity will be coordinated with the King County Team at least five business
days in advance of the scheduled activity and schedules can be adjusted to meet the needs of the King County
Team.

During the cut-over, the Securus Team will perform a thorough inspection of the installation and will resolve
any potential issues prior to finalizing the implementation. The technicians completing the installation
activity will perform a walk-through with the King County Team to review all installation documentation and
checklists. The Securus Project Management Team will host a Customer Acceptance Review Meeting with the
King County Team prior to finalizing the cut-over at each location.
Onsite training seminars as well as web-based training activities (if applicable) will occur during this phase
of the project.

lin

During the Project Monitoring/Controlling Phase, the Securus Project Management Team will focus on
satisfying any outstanding action items. Additionally, the Securus Installation and Site Engineering Team will
exercise daily diagnostic checks and monitoring protocols to ensure the recently installed equipment is
working well and meeting the requirements of the King County.
The Securus Proj ect Management Team will maintain fr equent communication with the King County Team
until all outstanding action items are resolved and customer acceptance has been provided for the full
implementation project.
..

The Implementation Project Plan includes quality control checkpoints at important stages throughout the
project. The quality control checkpoints are essential elements of the Securus project that ensure consistent
high-quality implementations. The Securus Installation Support team uses a Six Sigma quality measurement
technique, which identifies and removes the causes of errors, and minimizes variability in the installation
process. Each installation project follows a defined sequence of steps with quantifiable targets. These targets
can be financial or any other area that is critical to our customers. The current process sigma is 4.12, with
first pass quality scores exceeding 90 percent.
Securus truly provides a level of quality assurance that is unmatched in our industry.

Quality Control Checkpoint 1: Customer Provisioning
Prior to any onsite installation activity, Securus Installation Support Technicians provision the SCPoSCP
provisioning activity prepares our system to support the King County inmate calling traffic, and ensures that
all of the necessary applications and calling features are configured. After the customer provisioning is
complete, the Installation Technician submits a quality control review form to the Engineer, Project Manager,
and Account Manager for the King County project. Each of these Securus Associates must review the
customer provisioning "pre-cut" record, and provide verification and approval.

47
2.24.14

Quality COIIO 01 Checkpoint 2: CustomeI PI e -Iustallatioll
While onsite, the Securus Field Service Technicians will complete a checklist to ensure that the physical
installation characteristics meet or exceed Securus' standards. Equipment inventory, equipment location,
electrical, network/telecom and telephone installation standards are reviewed during this checkpoint.

Quality Control Checkpoint 3: Equipment Testing / Functional Validation
At this stage of the project, the SCP is online and test calls can be performed. This quality control checkpoint
ensures that all SCP calling options are setup to meet the requirements of the King County. Test call
scenarios are completed and phone labels, call durations, on/off times, administrative terminals, and other
customer configurations are verified.

Quality Control Checkpoint 4: Customer Acceptance
The final quality control checkpoint involves a review by King County Team. During this review, the Securus
Project Team will provide copies of all quality control documents, equipment inventory records, and
network diagrams. The Securus Project Management Team will host a review of these documents with the
King County Team. Any outstanding deliverables or service issues will be resolved prior to completing the
Customer Acceptance checkpoint.

48
2.24. 14

Our corporate headquarters will open a new trou e tic et in our tic et trac ng system, m lcatmg t e
declared condition level and the date and time of the declaration. All open tickets pertaining to the ongoing
emergency recovery effort will be linked to the new trouble ticket and closed to ensure that all recovery
efforts are recorded against a single ticket number.
Post-mortem reports are completed for all declared emergency condition levels. Securus analyzes all postmortem reports to advance OUT emergency recovery planning efforts.
Following the declaration of an emergency condition, the National Service Center will continue to notifY the
customer using established notification and escalation procedures.

Timeline Events of Disaster Recovery Operations
:-----,

All reoovefY
etfoos are
recorded againsl
a single ticket
number.

42
2.24.14

Inmate Payphone System Failure Back-Up Escalation Plan
a
Securus will develop and maintain toll-free, 24-hour-a-day, 7-day-a-week emergency access phone number
lists that will be readily available for use during an emergency situation. Contact information will be
updated at regular intervals to ensure accuracy. The National Service Center will also maintain these
emergency contact phone number lists and coordinate on a regular basis with field staff to ensure that all
lists are accurate. In addition, Securus will develop relationships with local Contractors who can support
emergency recovery operations with the required services, supplies, and equipment.

.
Securus understands that throughout the duration of a critical event, our customers rely on our support to
guide them with minimal loss of equipment and data. Qualified resources will be available to assist the
County. These resources include more than 150 full-time field technicians who can deploy nationwide, and a
full list of contacts-up to and including Securus executives.
We also realize that during a disaster, it may be even more important that inmates and detainees can stay in
contact with their friends and family. To support these end users, Securus maintains two call centers in
Dallas and Mexico that can continue call processing. even if there is a failure at one location.

Coordination of all declared emergencies will depend on the emergency level. Field staff will coordinate the
emergency response to all level 3 conditions. Headquarters will provide assistance at the request of field
management for Level 2 emergency conditions, and will coordinate all Levell emergency efforts.
The fiel d management team will develop mutual agreements with other Securus regions in the country or
with Contractors to supply resources, equipment, or manpower. Additional equipment and personnel may
not arrive for several days, depending on available transportation, condition of the roadways and airports,
and other factors, therefore, field management will not delay the decision to ask for assistance from other
sources.

Mobilization of a Headquarters Response Team, if necessary, will depend on need, as determined by the
headquarters and field management.
The Headquarters Response Team will be dispatched from Dallas as soon as possible to assist fie ld recovery
efforts. However, field staff will begin recovery operations without delay.

ons
:=J
Securus will form the following teams to respond to declared emergency conditions. These teams will
include subject matter experts and necessary support staff.
Table: Emergency Response Teams

Team

Manning and Responsibility

,I Field Local Recovery

I Plans and directs local recovery operations.
I....T_e_a_m_ _ _ _ _ _ _ _--;. Staffed by field staff personnel only.

, Headquarters Support
: Team
._______

i Provides technical support and assistance to
, local recovery teams.

I Staffed cross-functionally, as required.
43

2.24.14

Headquarters Response
ITeam
I
!

Deployed to Securus local markets to assist
local recovery operations.
The Headquarters Response Team is staffed by
subject-matter experts and led
by headquarters operations management.

I. ')

Recovery operations may last several hours, several days, several weeks, or longer. Field staff will continue
recovery operations until critical inmate calling functions have been recovered and Securus can restore
pbone service operations to normal call and data transmission capability. Senior Securus management will,
at that time, recall the Headquarters Response Team and field staff will return to normal operation.
Recovery operations may still continue but emergency operations are no longer necessary and are not cost
effective to maintain.
Throughout emergency recovery operations, the headquarters and field staff record all recovery actions.
Following the resolution of emergency response operations, all recovery teams and appropriate
management submit pertinent information and comments to be included in the Post Mortem report.

44
2.24 .1 4

"Securus delivered on the promises made in the Request for Proposal response
and contract negotiations with a cutover that was seamless and efficient for
everyone involved. The transition for friends and family of inmates has been very
easy with few, if any, serious complaints over Securus service or response. n
-- Armando ''Eddie'' Valeriano, Deputy Warden
Connecticut DOC

The Securus Project Management Team conSistently demonstrates project management expertise that
simply cannot be matched by any other service provider. We look forward to the opportunity to provide
King County with industry leading project support and services .

•
The ]{jng County Implementation Project includes a complete turnkey installation of all equipment, facilities,
and telephony connectivity for inmate telephone services

The project plan identifies specific technologies to be deployed under a phased-in deployment schedule that
delivers efficiencies where King County needs efficiencies first. This includes complete turn-key installation
of all hardware, software, and configurations for the inmate telephone system (ITS).
The project begins with Securus Representatives onsite at a designated King County location to kick-off our
implementation plan within days of contract execution.

Degree of Involvement from King County
Securus makes every effort to limit the administrative burden that can occur during a transition of service
providers. We have the experience of installing our SCP in over 1,700 customer locations. This level of
experience ensures that we do not waste any time. Our teams arrive at your facilities ready to get the job
done.
At the beginning of the project, the Securus Project Team will meet with the King County Team on site at a
King County location. These well-organized meetings will provide us with the opportunity to introduce the
project members and review the project plan and timetables with the ]{jng County Team in person and
ensure a successful kick-off to our project.
Our Project Managers will work with the ]{jng County Team to coordinate equipment deliveries and facility
access. When the Securus Technicians arrive onsite, they may require escorts to the phone and equipment
locations. The majority of our project activity will occur during normal business hours. However, Securus can

45
2.24.14

accOIIIJIIodate late-night/ave} night cot-aveI activities. SOU le of QUI COStOIllei S choose Ulis liiethod to

eliminate service interruptions.
After each facility is transitioned to SCP, our Project Manager and Field Service Technician will review our
quality checklists with the King County Team.
WeekJy stakeholder meetings will be hosted by the Securus Project Team and will involve participation from
the King County Team.
At the beginning of the implementation project, the Securus Project Management Team will work with the
King County Team to identify key stakeholders, primary points of contacts, and roles/responsibilities for the
duration of the project.
The Securus Project Management Team will establish regular meeting forums and communication protocols
that accommodate the requirements of the King County Team.
Throughout the duration of the project, our Project Management Team will provide weekJy installation
progress reports. The reports will include updates on all active, completed, and pending installation
activities.
In addition to the personal communication from our Project Managers, Securus can set-up automated e-mail
notifications for the King County Team. The automated e-mail notifications are a great way for our customers
to receive updates on status changes for major milestones and other tasks of interests.

Implementation Procedures
The project plan consists of the following activities:
•

Project Initiation Phase

•

Project Planning Phase

•

Project Execution Phase

•

Project Monitoring/Controlling Phase

•

Project Closure Phase

Immediately after award, the Securus Project Management Team will host a meeting with the King County
Team to review project scope, critical success factors, and the implementation time line. Site survey activities
will be coordinated to ensure our project information is based on the latest physical characteristics of each
location.

Iii
During the Project Planning Phase, the Securus Project Management Team will coordinate material and
human resources required for the project. Travel, facility access, deliveries, and customer training will be
coordinated during this phase. Securus will work directly with all interstate, intrastate, and local exchange
carriers (LEC) to coordinate the installation of services and equipment required for the project. The Securus
Project Management Team will coordinate all activities and timelines with the King County Team.

During the Project Execution Phase, Securus Technicians will travel to each location and complete preinstallation activities in preparation for the cut-over. The pre-installation activities include pre-wiring,
hardware staging, and telecom test & turn-up activities that can be done in advance to reduce the amount of
time and complexity of the actual cut-over.

46
2.24.14

I he Securus Project Management Team win coordinate cut-over activities with the King COUllty TeaIII and
the current services provider to ensure a seamless transition of phone service. Transition of service can be
coordinated for after hours or during inmate lockdown to limit service interruptions. If a service
interruption is required, the activity will be coordinated with the King County Team at least five business
days in advance of the scheduled activity and schedules can be adjusted to meet the needs of the King County
Team.
During the cut-over, the Securus Team will perform a thorough inspection of the installation and will resolve
any potential issues prior to finalizing the implementation. The technicians completing the installation
activity will perform a walk-through with the King County Team to review all installation documentation and
checklists. The Securus Project Management Team will host a Customer Acceptance Review Meeting with the
King County Team prior to finalizing the cut-over at each location.
Onsite training seminars as well as web-based training activities (if applicable) will occur during this phase
of the project.

j
During the Project Monitoring/Controlling Phase, the Serurus Project Management Team will focus on
satisfying any outstanding action items. Additionally, the Securus Installation and Site Engineering Team will
exercise daily diagnostic checks and monitoring protocols to ensure the recently installed equipment is
working well and meeting the requirements of the King County.
The Securus Project Management Team will maintain frequent communication with the King County Team
until all outstanding action items are resolved and customer acceptance has been provided for the full
implementation project.

During the Project Closure Phase, the Securus Project Management Team will ensure there are no
outstanding actions or deliverables, and will work with the King County Team to review the full
implementation project and obtain customer acceptance.
The Securus Project Management Team will transition support responsibilities to the Securus Account
Management Team for long-term ongoing account support. The Securus Project Management Team will
complete all internal updates and project closure activities.
II
•
The Implementation Project Plan includes quality control checkpoints at important stages throughout the
project. The quality control checkpoints are essential elements of the Securus project that ensure consistent
high-quality implementations. The Serurus Installation Support team uses a Six Sigma quality measurement
technique, which identifies and rem oves the causes of errors, and minimizes variability in the installation
process. Each installation project follows a defined sequence of steps with quantifiable targets. These targets
can be fi nancial or any other area that is critical to our customers. The current process sigma is 4.12, with
first pass quality scores exceeding 90 percent.

Securus truly provides a level of quality assurance that is unmatched in our industry.

Quality Control Checkpoint 1: Customer Provisioning
Prior to any onsite installation activity, Securus Installation Support Technicians provision the SCPo SCP
provisioning activity prepares our system to support the King County inmate calling traffic, and ensures that
all of the necessary applications and calling features are configured. After the customer provisioning is
complete, the Installation Technician submits a quality control review form to the Engineer, Project Manager,
and Account Manager for the King County project. Each of these Serurus Associates must review the
customer provisioning "pre-cut" record, and provide verification and approval.

47
2.24.14

Quality ContI 01 Checkpoint 2. Customel PI e-Installation
While onsite, the Securus Field Service Technicians will complete a checklist to ensure that the physical
installation characteristics meet or exceed Securus' standards. Equipment inventory, equipment location,
electrical, network/telecom and telephone installation standards are reviewed during this checkpoint.

48
2.24 .1 4

King County, WA - New Securus Contract Replacing GTL 04-01-2014

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