UT Contract With CenturyLink 2014-2019

State DOC Contracts • Utah

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State of Utah

Bid JM14012

CenturyLink Public Communications, Inc. dba CenturyLink
Item: JM14012
Attachments
CenturyLink Response to UDC RFP JM14012 - Sample Bill.pdf
CenturyLink Response to UDC RFP JM14012 - Sample Reports.pdf
CenturyLink UDC JM14012 - Attachment D - Cost and Commission Revenue Sheet.xlsx
CenturyLink Response to UDC RFP JM14012 - Alternative Cost Proposal.pdf
CenturyLink Response to UDC RFP JM14012 - 2. Executive Summary.pdf
CenturyLink Response to UDC RFP JM14012 - 3. Protected Information.pdf
CenturyLink Response to UDC RFP JM14012 - 4. Financial Stability.pdf
CenturyLink Response to UDC RFP JM14012 - 5. Detailed Response.pdf

10/23/2014

BidSync

p. 679

State of Utah

Bid JM14012

Account Number: 555555555

Page: 3
of 6
Bill Date: Jul. 20, 2014

Carrier Changes and Information
555-555-5555
Local Toll Carrier: NO PIC (10X1)
Long Distance Carrier: NO PIC (10X1)

Details of Your CenturyLink Voice Services
Local Service Period: JUL 20 - AUG 19

Services for: 555-555-5555

Monthly Charges
Local Services
1 Pty Residence Line
Expanded Local Call Serv
Federal Subscriber Line & Access Recovery Charge
Total Monthly Charges
One Time Charges
** Installment 5 of 6 Inside Wire 1st Hour T/M
Total One Time Charges

17.50
1.00
7.66
$26.16

14.16
$14.16

Adjustments
** Access Recovery Charge JUL 01 To JUL 19
Total Adjustments
Taxes, Fees, and Surcharges
Local Phone Service
CORYELL 9-1-1 Fee
CORYELL Sales Tax
Federal Excise Tax
TEXAS Sales Tax
TEXAS State 911
TEXAS Universal Service Fee
Universal Service Fund Surcharge
Total Taxes, Fees and Surcharges

.32
$.32

.50
.07
.84
2.66
.06
.69
1.26
$6.08

Total Voice (including Taxes, Fees and Surcharges)

$46.72

** Nonregulated Charge(s) - nonpayment for NONREGULATED SERVICES OR
PRODUCTS may result in the disconnection or restriction of such services, and
such delinquencies may be subject to collection. Local services will not be
disconnected for nonpayment of nonregulated charges. Nonpayment of toll
charges may result in the disconnection of toll service, and such delinquencies
may be subject to collection.

10/23/2014

BidSync

p. 682

State of Utah

Bid JM14012

Account Number: 555555555

Page: 4
of 6
Bill Date: Jul. 20, 2014

Details of Other Companies

3rd-Party Charges

The billing parties on these pages are not carriers,
although they may contain some carrier charges.

Non-Telecom Services

Detail of Charges

Item

Date

Time

JUN18
JUN21

8:05P
12:01A

Called From

LANSING
KS
UNIV SVC FUND FEE

Total for 555-555-5555

Called To

Number

Type

COPPERASCV TX

555-555-5555
555-555-5555

Collect

Plan

Min

Charge

26
0

4.68
.78

5.46

Total of Itemized Charges

Total for ILD TELESERVICES INC

The above calls are presented for carrier ILD TELESERVICES INC
If you have questions regarding these calls please contact
ILD TELESERVICES INC at800-433-4518.

ILD TELESERVICES INC billing on behalf of CenturyLink

Taxes, Fees, and Surcharges
TEXAS Sales Tax
Total Taxes, Fees, and Surcharges

.34
$.34

Total 3rd-Party Providers (including Taxes, Fees and Surcharges)

$5.80

Includes 3rd-Party Charges of $.00 Telecom and $5.80 Non-Telecom.

This portion of your bill is provided as a service to the company identified above. There is no connection between
CenturyLink and this company. If you have any questions concerning this section of your bill, please call
the company contact number(s) listed above.

10/23/2014

BidSync

p. 683

State of Utah

Account Number: 555555555

Bid JM14012

Page: 5
of 6
Bill Date: Jul. 20, 2014

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¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
¦¦
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¦¦
¦¦
¦¦

Texas Division of Emergency Management - Hurricane Preparedness Guidelines
Preparing for Hurricane Season: June 1- November 30.
Evacuation Planning: When a hurricane threatens, listen for instructions from local officials. When they
call for an evacuation in your area, get going without delay. Discuss evacuation plans with your family
BEFORE hurricane season June 1 -- Nov. 30. Make a checklist of what you need to do before you leave town
and review it. Monitor NOAA weather radio and local TV and radio broadcasts during storm season. Prepare an
emergency supply kit including: radio, flashlight, extra batteries, extra eye glasses, bottled water,
non-perishable food, dry clothes, bedding, insurance information, important documents, medications, copies
of prescriptions and special products for babies, the elderly and medically fragile family members. Learn
evacuation routes before storm season. When there is a hurricane in the Gulf, keep your gas tank as full as
possible. Expect traffic delays in an evacuation. Register in the State of Texas Emergency Assistance
Registry (STEAR) on line at https://STEAR.dps.texas.gov or Dial 2-1-1 to register if you have a disability
or medical needs or if you simply do not have transportation: Gulf coast residents in evacuation zones with
a disability or medical needs -- who do not have friends or family to help -- or do not have transportation
should register in STEAR in advance.
Division de Administracion de Emergencias de Texas Directrices para Huracanes Preparando para la temporada
de huracanes durante el 1 de junio hasta el 30 de noviembre.
Evacuacion en caso de Huracan: Cuando exista una amenaza de huracan, escucha las instrucciones de
funcionarios locales. Cuando llamen para una evacuacion en su area, salgase del area lo mas pronto posible.
Discute los planes de evacuacion con su familia ANTES de la temporada de huracan, que
comienza el 1 de junio hasta 30 de noviembre. Haga una lista de lo que usted debe hacer antes de salir de la
ciudad y revisela. Escuche la radio y television durante la temporada de huracanes. Prepare un equipo de
emergencia incluyendo: radio, linterna, repuesto de baterias, anteojos extras, agua embotellada, alimentos
no perecederos, ropa extra, ropa de cama, informacion de seguro, documentos importantes, medicinas, copias
de recetas medicas y productos especiales para bebes, las personas mayores y miembros de la familia
medicamente fragiles. Aprenda sus rutas de evacuacion antes de la temporada de huracanes. Cuando hay un
huracan en el Golfo, mantenga el tanque de gasolina lleno. Este consiente de que habra demoras de trafico.
Puede registrese con el 'State of Texas Emergency Assistance Registry' (STEAR) via su sitio web:
https://STEAR.dps.texas.gov o llamando al 211 para registrarse, si usted tiene una discapacidad o
necesidades medicas o si simplemente no tiene transporte. Los residentes de la
costa del golfo en zonas de evacuacion con una discapacidad o necesidades medicas -- quienes
no tienen amigos.
FREE Enrollment| With CenturyLink's My Account service, you can update your billing information, view and pay
your bill and much more. Visit us online at www.centurylink.com/myaccount.

10/23/2014

BidSync

p. 684

State of Utah

Account Number: 555555555

Bid JM14012

Page: 6
of 6
Bill Date: Jul. 20, 2014

10/23/2014

BidSync

p. 685

State of Utah

Bid JM14012

Admin Setup Only Report

Attorney Registration Status Report

10/23/2014

BidSync

p. 686

State of Utah

Bid JM14012

Call Detail Report

Call Record Statistics Report

10/23/2014

BidSync

p. 687

State of Utah

Bid JM14012

Debit Balance Report

Debit Statement Report

10/23/2014

BidSync

p. 688

State of Utah

Bid JM14012

Debit Activity Report

10/23/2014

BidSync

p. 689

State of Utah

Bid JM14012

Debit Transaction Report

10/23/2014

BidSync

p. 690

State of Utah

Bid JM14012

Frequently Used PANs Summary Report

10/23/2014

BidSync

p. 691

State of Utah

Bid JM14012

Frequently Used PANs Detail Report

10/23/2014

BidSync

p. 692

State of Utah

Bid JM14012

Frequently Called Numbers Report

10/23/2014

BidSync

p. 693

State of Utah

Bid JM14012

Global Number Report

10/23/2014

BidSync

p. 694

State of Utah

Bid JM14012

Global Number History Report

10/23/2014

BidSync

p. 695

State of Utah

Bid JM14012

Inmate Alerts Report

Inmate PANs Report

10/23/2014

BidSync

p. 696

State of Utah

Bid JM14012

Inmate Status Report

Number Alerts Report

10/23/2014

BidSync

p. 697

State of Utah

Bid JM14012

PIN Fraud Report

Prepaid Summary Report

10/23/2014

BidSync

p. 698

State of Utah

Bid JM14012

Recording Access Report

10/23/2014

BidSync

p. 699

State of Utah

Bid JM14012

Revenue Report

10/23/2014

BidSync

p. 700

State of Utah

Bid JM14012

Revenue Summary Report

Station Activity Report

10/23/2014

BidSync

p. 701

State of Utah

Bid JM14012

Station Group Report

10/23/2014

BidSync

p. 702

State of Utah

Bid JM14012

Inmate Suspensions Report

10/23/2014

BidSync

p. 703

State of Utah

Bid JM14012

Trunk Usage Report

10/23/2014

BidSync

p. 704

State of Utah

Bid JM14012

Volume Users Report

10/23/2014

BidSync

p. 705

TBD
TBD

10/23/2014

Facility

Totals

Controller

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219

Port

Unit 3A Pod 1
Unit 3A Pod 2
Unit 3A Pod 3
Unit 3A Pod 4
Unit 3A Control Point
Unit 3B South Wall
Unit 3B South Wall
Unit 3B Control Point
Unit 3B West Wall
Unit 3B West Wall
Unit 3C/D East Wall
Unit 3C/D East Wall
Unit 3C/D East Wall
Unit 3C/D East Wall
Unit 3C/D Control Point
Unit 3E/F Dorm Room
Unit 3E/F Dorm Room
Unit 3E/F Dorm Room
Unit 3E/F Dorm Room
Unit 3E/F Dorm Room
Dayroom West Wall
Dayroom West Wall
Dayroom West Wall
Dayroom West Wall
Dayroom North Wall
Dayroom North Wall
Dayroom North Wall
Dayroom North Wall
Unit 5A Pod 1
Unit 5A Pod 2
Unit 5A Pod 3
Unit 5A Pod 4
Unit 5A Control Point
Unit 5B South Wall
Unit 5B South Wall
Unit 5B Control Point
Unit 5B West Wall
Unit 5B West Wall
Unit 5C/D East Wall
Unit 5C/D East Wall
Unit 5C/D East Wall
Unit 5C/D East Wall
Unit 5C/D Control Point
Unit 5E/F Dorm Room
Unit 5E/F Dorm Room
Unit 5E/F Dorm Room
Unit 5E/F Dorm Room

Location

NOTE: Numbers are illustrative only and are not intended to reflect actual volumes

Commission Percentage:
Total Commission:

Commission Statement
July 2014

Messages
5,715
6
120
6
120
120
21
203
21
203
203
58
93
58
93
93
1
204
193
19
19
181
21
45
328
117
140
82
36
6
120
6
120
120
21
203
21
203
203
58
93
58
93
93
1
204
193
19

Revenue
$ 13,761.84
$
28.28
$
401.37
$
28.28
$
401.37
$
401.37
$
56.76
$
794.11
$
56.76
$
794.11
$
794.11
$
107.60
$
274.69
$
107.60
$
274.69
$
274.69
$
1.80
$
743.10
$
686.28
$
82.03
$
82.03
$
408.85
$
65.08
$
114.64
$
788.06
$
305.08
$
537.58
$
207.47
$
95.58
$
28.28
$
401.37
$
28.28
$
401.37
$
401.37
$
56.76
$
794.11
$
56.76
$
794.11
$
794.11
$
107.60
$
274.69
$
107.60
$
274.69
$
274.69
$
1.80
$
743.10
$
686.28
$
82.03

TOTAL
Minutes
48,705
25
1,029
25
1,029
1,029
192
2,004
192
2,004
2,004
772
1,042
772
1,042
1,042
2
2,056
1,788
182
182
2,025
191
484
3,570
1,399
1,345
823
486
25
1,029
25
1,029
1,029
192
2,004
192
2,004
2,004
772
1,042
772
1,042
1,042
2
2,056
1,788
182

Commission
$ 8,921.99
$
11.88
$
168.58
$
11.88
$
168.58
$
168.58
$
23.84
$
333.53
$
23.84
$
333.53
$
333.53
$
45.19
$
115.37
$
45.19
$
115.37
$
115.37
$
0.76
$
312.10
$
288.24
$
34.45
$
34.45
$
171.72
$
27.33
$
48.15
$
330.99
$
128.13
$
225.78
$
87.14
$
40.14
$
11.88
$
168.58
$
11.88
$
168.58
$
168.58
$
23.84
$
333.53
$
23.84
$
333.53
$
333.53
$
45.19
$
115.37
$
45.19
$
115.37
$
115.37
$
0.76
$
312.10
$
288.24
$
34.45

Messages
5,289
126
154
162
174
146
161
125
141
71
125
132
66
135
62
55
76
126
116
167
130
118
98
101
94
167
92
64
164
77
115
63
137
133
77
170
74
85
53
159
174
51
57
90
175
105
93
53

Revenue
$ 12,587.82
$
299.88
$
366.52
$
385.56
$
414.12
$
347.48
$
383.18
$
297.50
$
335.58
$
168.98
$
297.50
$
314.16
$
157.08
$
321.30
$
147.56
130.90
$
$
180.88
$
299.88
$
276.08
$
397.46
$
309.40
$
280.84
$
233.24
$
240.38
$
223.72
$
397.46
$
218.96
$
152.32
$
390.32
$
183.26
$
273.70
$
149.94
$
326.06
$
316.54
$
183.26
$
404.60
$
176.12
$
202.30
$
126.14
$
378.42
$
414.12
$
121.38
$
135.66
$
214.20
$
416.50
$
249.90
$
221.34
$
126.14

LOCAL
Minutes
44,957
1,071
1,309
1,377
1,479
1,241
1,369
1,063
1,199
604
1,063
1,122
561
1,148
527
468
646
1,071
986
1,420
1,105
1,003
833
859
799
1,420
782
544
1,394
655
978
536
1,165
1,131
655
1,445
629
723
451
1,352
1,479
434
485
765
1,488
893
791
451

Commission
$ 8,182.08
$
194.92
$
238.24
$
250.61
$
269.18
$
225.86
$
249.07
$
193.38
$
218.13
$
109.84
$
193.38
$
204.20
$
102.10
$
208.85
$
95.91
$
85.09
$
117.57
$
194.92
$
179.45
$
258.35
$
201.11
$
182.55
$
151.61
$
156.25
$
145.42
$
258.35
$
142.32
$
99.01
$
253.71
$
119.12
$
177.91
$
97.46
$
211.94
$
205.75
$
119.12
$
262.99
$
114.48
$
131.50
$
81.99
$
245.97
$
269.18
$
78.90
$
88.18
$
139.23
$
270.73
$
162.44
143.87
$
$
81.99

BidSync

$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$

Revenue
202.30
4.76
2.38
4.76
7.14
4.76
2.38
4.76
4.76
2.38
2.38
4.76
4.76
2.38
7.14
4.76
7.14
4.76
4.76
4.76
2.38
4.76
2.38
7.14
4.76
4.76
7.14
4.76
2.38
2.38
7.14
7.14
4.76
2.38
2.38
4.76
7.14
2.38

INTRALATA
Minutes
723
17
9
17
26
17
9
17
17
9
9
17
17
9
26
17
26
17
17
17
9
17
9
0
0
26
17
17
0
0
0
26
0
17
9
9
0
0
26
0
26
17
9
0
9
17
26
9

Page 1 of 4

Messages
70
2
1
2
3
2
1
2
2
1
1
2
2
1
3
2
3
2
2
2
1
2
1
0
0
3
2
2
0
0
0
3
0
2
1
1
0
0
3
0
3
2
1
0
1
2
3
1

Collect and Prepaid

Commission
$
108.29
$
3.09
$
1.55
$
3.09
$
4.64
$
3.09
$
1.55
3.09
$
$
3.09
$
1.55
$
1.55
$
3.09
$
3.09
$
1.55
$
4.64
$
3.09
$
4.64
$
3.09
$
3.09
$
3.09
$
1.55
$
3.09
$
1.55
$
$
$
4.64
$
3.09
$
3.09
$
$
$
$
4.64
$
$
3.09
$
1.55
$
1.55
$
$
$
4.64
$
$
4.64
$
3.09
$
1.55
$
$
1.55
$
3.09
$
4.64
$
1.55

Utah Department of Corrections

State of Utah

Messages
102
1
0
0
4
2
1
4
4
4
2
3
1
4
2
4
2
1
1
0
2
2
0
3
1
2
3
3
2
1
2
4
4
1
3
2
3
4
0
1
3
0
3
3
0
4
2
4
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$

Revenue
242.76
2.38
9.52
4.76
2.38
9.52
9.52
9.52
4.76
7.14
2.38
9.52
4.76
9.52
4.76
2.38
2.38
4.76
4.76
7.14
2.38
4.76
7.14
7.14
4.76
2.38
4.76
9.52
9.52
2.38
7.14
4.76
7.14
9.52
2.38
7.14
7.14
7.14
9.52
4.76
9.52

INTERLATA
Minutes
867
9
0
0
34
17
9
34
34
34
17
26
9
34
17
34
17
9
9
0
17
17
0
26
9
17
26
26
17
9
17
34
34
9
26
17
26
34
0
9
26
0
26
26
0
34
17
34

Commission
$
157.79
$
1.55
$
$
$
6.19
$
3.09
$
1.55
$
6.19
$
6.19
$
6.19
$
3.09
$
4.64
$
1.55
$
6.19
$
3.09
$
6.19
$
3.09
$
1.55
$
1.55
$
$
3.09
$
3.09
$
$
4.64
$
1.55
$
3.09
$
4.64
$
4.64
$
3.09
$
1.55
$
3.09
$
6.19
$
6.19
$
1.55
$
4.64
$
3.09
$
4.64
$
6.19
$
$
1.55
$
4.64
$
$
4.64
$
4.64
$
$
6.19
$
3.09
$
6.19

Messages
230
27
7
3
7
7
0
11
0
11
11
0
0
0
0
0
0
17
10
2
2
2
0
4
4
4
11
1
0
3
7
3
7
7
0
11
0
11
11
0
0
0
0
0
0
17
10
2
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$

Revenue
547.40
64.26
16.66
7.14
16.66
16.66
26.18
26.18
26.18
40.46
23.80
4.76
4.76
4.76
9.52
9.52
9.52
26.18
2.38
7.14
16.66
7.14
16.66
16.66
26.18
26.18
26.18
40.46
23.80
4.76

INTERSTATE
Minutes
1,955
230
60
26
60
60
0
94
0
94
94
0
0
0
0
0
0
145
85
17
17
17
0
34
34
34
94
9
0
26
60
26
60
60
0
94
0
94
94
0
0
0
0
0
0
145
85
17

Commission
$
355.81
$
41.77
$
10.83
$
4.64
$
10.83
$
10.83
$
$
17.02
$
$
17.02
$
17.02
$
$
$
$
$
$
$
26.30
$
15.47
$
3.09
$
3.09
$
3.09
$
$
6.19
$
6.19
$
6.19
$
17.02
$
1.55
$
$
4.64
10.83
$
$
4.64
$
10.83
$
10.83
$
$
17.02
$
$
17.02
$
17.02
$
$
$
$
$
$
$
26.30
$
15.47
$
3.09

Messages
24
0
0
0
3
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
0
0
0
0
3
0
0
0
0
0
0
0
0
6
0
0
4
0
5

Minutes
204
0
0
0
26
0
0
0
0
0
0
0
0
9
0
0
0
0
0
0
0
17
0
0
0
0
0
0
0
0
0
0
0
26
0
0
0
0
0
0
0
0
51
0
0
34
0
43

$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$

Revenue
181.56
22.70
7.57
15.13
22.70
45.39
30.26
37.83

INTERNATIONAL
Commission
$
118.01
$
$
$
$
14.75
$
$
$
$
$
$
$
$
$
4.92
$
$
$
$
$
$
$
$
9.83
$
$
$
$
$
$
$
$
$
$
$
$
14.75
$
$
$
$
$
$
$
$
$
29.50
$
$
$
19.67
$
$
24.59

p. 706

Bid JM14012

TBD
TBD

10/23/2014

Facility

Totals

Controller

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219

Port

Location

NOTE: Numbers are illustrative only and are not intended to reflect actual volumes

Commission Percentage:
Total Commission:

Commission Statement
July 2014

Messages
3,059
1
9
2
17
20
3
7
28
16
17
14
24
0
149
70
0
8
58
11
25
36
3
0
98
44
15
123
32
37
56
85
74
77
136
93
0
12
2
12
7
34
5
0
0
4
15
13
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$

Revenue
7,316.72
2.12
28.01
14.67
59.40
37.84
5.40
19.72
66.24
29.12
51.32
32.48
71.04
379.96
212.48
17.52
193.48
19.80
72.12
74.40
11.88
228.84
121.25
31.80
221.64
59.76
75.08
108.67
165.40
173.84
183.75
255.35
167.40
21.60
3.44
30.80
13.80
67.12
9.40
10.40
28.52
23.40

TOTAL
Minutes
26,002
3
87
23
106
210
25
68
301
217
202
139
273
0
1,861
724
0
70
637
114
332
482
32
0
1,241
569
205
1,622
389
455
754
1,046
1,016
986
1,917
1,357
0
147
16
165
70
446
46
0
0
60
176
188

Commission
$ 4,755.86
$
1.38
$
18.21
$
9.54
$
38.61
$
24.60
$
3.51
$
12.82
$
43.06
$
18.93
$
33.36
$
21.11
$
46.18
$
$
246.97
138.11
$
$
$
11.39
$
125.76
$
12.87
$
46.88
$
48.36
$
7.72
$
$
148.75
$
78.81
$
20.67
$
144.07
$
38.84
$
48.80
$
70.64
$
107.51
$
113.00
$
119.44
$
165.98
$
108.81
$
$
14.04
$
2.24
$
20.02
$
8.97
$
43.63
$
6.11
$
$
$
6.76
$
18.54
$
15.21

Messages
2,603
58
43
69
53
61
55
58
50
53
66
63
65
43
64
58
45
44
70
54
65
50
48
68
56
70
43
71
61
53
61
71
51
46
47
50
46
47
54
51
43
56
52
58
48
45
67
53
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$

Revenue
6,195.14
138.04
102.34
164.22
126.14
145.18
130.90
138.04
119.00
126.14
157.08
149.94
154.70
102.34
152.32
138.04
107.10
104.72
166.60
128.52
154.70
119.00
114.24
161.84
133.28
166.60
102.34
168.98
145.18
126.14
145.18
168.98
121.38
109.48
111.86
119.00
109.48
111.86
128.52
121.38
102.34
133.28
123.76
138.04
114.24
107.10
159.46
126.14

LOCAL
Minutes
22,126
493
366
587
451
519
468
493
425
451
561
536
553
366
544
493
383
374
595
459
553
425
408
578
476
595
366
604
519
451
519
604
434
391
400
425
391
400
459
434
366
476
442
493
408
383
570
451

Commission
$ 4,026.84
$
89.73
$
66.52
$
106.74
$
81.99
$
94.37
$
85.09
$
89.73
$
77.35
$
81.99
$
102.10
$
97.46
$
100.56
$
66.52
$
99.01
$
89.73
$
69.62
$
68.07
$
108.29
$
83.54
$
100.56
$
77.35
$
74.26
$
105.20
$
86.63
$
108.29
$
66.52
$
109.84
$
94.37
$
81.99
$
94.37
$
109.84
$
78.90
$
71.16
$
72.71
$
77.35
$
71.16
$
72.71
$
83.54
$
78.90
$
66.52
$
86.63
$
80.44
$
89.73
$
74.26
$
69.62
$
103.65
$
81.99

BidSync

$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$

Revenue
145.18
4.76
2.38
2.38
4.76
4.76
4.76
2.38
9.52
4.76
2.38
4.76
2.38
2.38
2.38
4.76
4.76
2.38
14.28
2.38
2.38
4.76
4.76
4.76
4.76
4.76
2.38
11.90
2.38
4.76
4.76
4.76
2.38
2.38

INTRALATA
Minutes
519
0
0
17
9
9
17
17
17
0
9
34
17
9
17
9
9
9
0
0
17
17
0
9
51
9
0
0
9
17
17
17
17
17
9
0
43
9
0
0
17
17
0
0
0
17
9
9

Page 2 of 4

Messages
61
0
0
2
1
1
2
2
2
0
1
4
2
1
2
1
1
1
0
0
2
2
0
1
6
1
0
0
1
2
2
2
2
2
1
0
5
1
0
0
2
2
0
0
0
2
1
1

Inmate Debit

Commission
$
94.37
$
$
$
3.09
$
1.55
$
1.55
$
3.09
$
3.09
$
3.09
$
$
1.55
$
6.19
$
3.09
$
1.55
$
3.09
$
1.55
$
1.55
$
1.55
$
$
$
3.09
$
3.09
$
$
1.55
$
9.28
$
1.55
$
$
$
1.55
$
3.09
$
3.09
$
3.09
$
3.09
$
3.09
$
1.55
$
$
7.74
$
1.55
$
$
$
3.09
$
3.09
$
$
$
$
3.09
$
1.55
$
1.55

Oklahoma County Detention Center

State of Utah

Messages
55
0
1
1
2
1
1
1
0
2
0
1
0
6
2
1
0
0
1
1
0
0
1
1
1
0
2
1
0
4
2
0
0
2
1
1
1
3
0
2
2
2
1
1
1
2
2
1
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$

Revenue
130.90
2.38
2.38
4.76
2.38
2.38
2.38
4.76
2.38
14.28
4.76
2.38
2.38
2.38
2.38
2.38
2.38
4.76
2.38
9.52
4.76
4.76
2.38
2.38
2.38
7.14
4.76
4.76
4.76
2.38
2.38
2.38
4.76
4.76
2.38

INTERLATA
Minutes
468
0
9
9
17
9
9
9
0
17
0
9
0
51
17
9
0
0
9
9
0
0
9
9
9
0
17
9
0
34
17
0
0
17
9
9
9
26
0
17
17
17
9
9
9
17
17
9

Commission
$
85.09
$
$
1.55
$
1.55
$
3.09
$
1.55
$
1.55
$
1.55
$
$
3.09
$
$
1.55
$
$
9.28
$
3.09
$
1.55
$
$
$
1.55
$
1.55
$
$
$
1.55
$
1.55
$
1.55
$
$
3.09
$
1.55
$
$
6.19
$
3.09
$
$
$
3.09
$
1.55
$
1.55
$
1.55
$
4.64
$
$
3.09
$
3.09
$
3.09
$
1.55
$
1.55
$
1.55
$
3.09
$
3.09
$
1.55

Messages
333
7
1
12
7
13
11
5
5
6
10
9
4
0
9
0
0
12
5
11
0
0
14
10
10
3
7
6
2
11
5
7
10
9
14
6
11
10
8
10
10
1
2
11
9
0
13
7

$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$

Revenue
792.54
16.66
2.38
28.56
16.66
30.94
26.18
11.90
11.90
14.28
23.80
21.42
9.52
21.42
28.56
11.90
26.18
33.32
23.80
23.80
7.14
16.66
14.28
4.76
26.18
11.90
16.66
23.80
21.42
33.32
14.28
26.18
23.80
19.04
23.80
23.80
2.38
4.76
26.18
21.42
30.94
16.66

INTERSTATE
Minutes
2,831
60
9
102
60
111
94
43
43
51
85
77
34
0
77
0
0
102
43
94
0
0
119
85
85
26
60
51
17
94
43
60
85
77
119
51
94
85
68
85
85
9
17
94
77
0
111
60

Commission
$
515.15
$
10.83
$
1.55
$
18.56
$
10.83
$
20.11
$
17.02
$
7.74
$
7.74
$
9.28
$
15.47
$
13.92
$
6.19
$
$
13.92
$
$
$
18.56
$
7.74
$
17.02
$
$
$
21.66
$
15.47
$
15.47
$
4.64
$
10.83
$
9.28
$
3.09
$
17.02
$
7.74
$
10.83
$
15.47
$
13.92
$
21.66
$
9.28
$
17.02
$
15.47
$
12.38
$
15.47
$
15.47
$
1.55
$
3.09
$
17.02
$
13.92
$
$
20.11
$
10.83

Messages
7
0
0
0
1
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
3
0
0
0
0
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
0
0

Minutes
60
0
0
0
9
0
0
0
0
0
0
0
0
0
9
0
0
0
0
0
0
0
0
0
26
0
0
0
0
0
0
0
0
0
0
0
0
0
17
0
0
0
0
0
0
0
0
0

$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$

Revenue
52.96
7.57
7.57
22.70
15.13
-

INTERNATIONAL
Commission
$
34.42
$
$
$
$
4.92
$
$
$
$
$
$
$
$
$
$
4.92
$
$
$
$
$
$
$
$
$
$
14.75
$
$
$
$
$
$
$
$
$
$
$
$
$
$
9.83
$
$
$
$
$
$
$
$
$
-

p. 707

Bid JM14012

10/23/2014

Jan
Feb
Mar
Apr
May
June
July
Aug
Sept
Oct
Nov
Dec

YTD TOTAL

Month

32,116

10,360
10,671
11,085

Messages

Revenue

272,986 $ 76,966.51

88,060 $ 24,827.91
90,702 $ 25,572.74
94,224 $ 26,565.86

Minutes

TOTAL

NOTE: Numbers are illustrative only and are not intended to reflect actual volumes

$ 50,028.23

$ 16,138.14
$ 16,622.28
$ 17,267.81

Commission

28,892

9,320
9,600
9,972

Messages

245,582 $ 68,762.96

79,220 $ 22,181.60
81,597 $ 22,847.05
84,765 $ 23,734.31

Revenue

LOCAL
Minutes

$ 44,695.92

$ 14,418.04
$ 14,850.58
$ 15,427.30

Commission

496

160
165
171

Messages

4,216 $

1,360 $
1,401 $
1,455 $

Minutes

$
$
$

BidSync

767.31

247.52
254.95
264.85

Commission

Page 3 of 4

1,180.48

380.80
392.22
407.46

Revenue

INTRALATA

546

176
181
188

Messages

YTD Summary Report - 2014

Utah Department of Corrections

State of Utah

4,638 $

1,496 $
1,541 $
1,601 $

1,298.53

418.88
431.45
448.20

Revenue

INTERLATA
Minutes

$
$
$

844.04

272.27
280.44
291.33

Commission

2,080

671
691
718

Messages

17,681 $

5,704 $
5,875 $
6,103 $

Minutes

4,950.64

1,596.98
1,644.89
1,708.77

Revenue

INTERSTATE

$
$
$

3,217.91

1,038.04
1,069.18
1,110.70

Commission

102

33
34
35

Messages

870 $

281 $
289 $
300 $

Minutes

773.90

249.65
257.13
267.12

Revenue

INTERNATIONAL

$
$
$

503.03

162.27
167.14
173.63

Commission

p. 708

Bid JM14012

10/23/2014

Contract
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3

July 2014
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC
OCDC

Facility

Bill Type
DEBIT
DEBIT
DEBIT
DEBIT
DEBIT
DEBIT
COLLECT
COLLECT
COLLECT
COLLECT
PREPAID
PREPAID
PREPAID
PREPAID
PREPAID
DEBIT
DEBIT
DEBIT
DEBIT
DEBIT
DEBIT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
PREPAID
PREPAID
PREPAID
PREPAID
PREPAID
DEBIT
DEBIT
DEBIT
DEBIT
DEBIT
DEBIT

BidSync

Call Type
Nbr of Calls
INTERLATA INTERSTATE
282
INTERLATA INTRASTATE
375
INTRALATA INTERSTATE
2
INTRALATA INTRASTATE
1,435
LOCAL METERED
174
INTRACELL
546
INTERLATA INTERSTATE
89
INTERLATA INTRASTATE
109
INTRALATA INTRASTATE
306
LOCAL METERED
9
INTERLATA INTERSTATE
360
INTERLATA INTRASTATE
477
INTRALATA INTRASTATE
2,136
LOCAL METERED
331
INTRACELL
1,075
INTERLATA INTERSTATE
254
INTERLATA INTRASTATE
327
INTERNATIONAL
21
INTRALATA INTRASTATE
962
LOCAL METERED
602
INTRACELL
1,398
INTERLATA INTERSTATE
100
INTERLATA INTRASTATE
87
INTRALATA INTERSTATE
1
INTRALATA INTRASTATE
221
LOCAL METERED
12
INTERLATA INTERSTATE
153
INTERLATA INTRASTATE
314
INTRALATA INTRASTATE
987
LOCAL METERED
653
INTRACELL
667
HAWAII
1
INTERLATA INTERSTATE
604
INTERLATA INTRASTATE
530
INTERNATIONAL
45
INTRALATA INTERSTATE
22
INTRALATA INTRASTATE
2,211

Total Amount
$
1,359.96
$
1,870.61
$
5.49
$
4,437.93
$
341.04
$
1,070.16
$
616.10
$
972.14
$
1,166.60
$
23.49
$
2,328.60
$
3,064.77
$
7,792.38
$
724.89
$
2,354.25
$
1,332.52
$
1,664.89
$
125.58
$
3,220.08
1,179.92
$
$
2,740.08
$
667.60
$
617.01
$
3.50
$
992.30
$
31.32
$
1,283.55
$
1,888.38
$
3,778.29
$
1,430.07
$
1,460.73
$
7.58
$
3,308.72
$
2,753.18
$
272.70
$
51.85
$
7,204.98

Page 4 of 4

Total Charged
$
1,359.96
$
1,870.61
$
5.49
$
4,437.93
$
341.04
$
1,070.16
$
616.10
$
972.14
$
1,166.60
$
23.49
$
2,328.60
$
3,064.77
$
7,792.38
$
724.89
$
2,354.25
$
1,332.52
$
1,664.89
$
125.58
$
3,220.08
$
1,179.92
$
2,740.08
$
667.60
$
617.01
$
3.50
$
992.30
$
31.32
$
1,283.55
$
1,888.38
$
3,778.29
$
1,430.07
$
1,460.73
$
7.58
$
3,308.72
$
2,753.18
$
272.70
$
51.85
$
7,204.98

Monthly Rate Audit

Utah Department of Corrections

State of Utah

Rate
$0.30
$0.31
$0.07
$0.07
$0.00
$0.00
$0.40
$0.41
$0.10
$0.00
$0.35
$0.38
$0.09
$0.00
$0.00
$0.30
$0.31
$0.30
$0.07
$0.00
$0.00
$0.40
$0.41
$0.10
$0.10
$0.00
$0.35
$0.38
$0.09
$0.00
$0.00
$0.30
$0.30
$0.31
$0.30
$0.07
$0.07

Surcharge
$
1.28
$
1.47
$
1.73
$
1.73
$
1.96
$
1.96
$
1.70
$
1.96
$
2.30
$
2.61
$
1.30
$
1.27
$
1.86
$
2.19
$
2.19
$
1.28
$
1.47
$
1.28
$
1.73
$
1.96
$
1.96
$
1.70
$
1.96
$
2.30
$
2.30
$
2.61
$
1.30
$
1.27
$
1.86
$
2.19
$
2.19
$
1.28
$
1.28
$
1.47
$
1.28
$
1.73
$
1.73

Varience
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
-

p. 709

Bid JM14012

State of Utah

Bid JM14012

JM14012 - Inmate Telephone Service Cost Sheet
Offeror Name:
Points Possible
Rates and Commissio
Guaranteed Monthly

CenturyLink Public Communications Inc.
317
251*
66**

Total cost points will be made up of the two listed areas.

Rates and Commissions
Inmate Collect

Total Minutes Used for Evaluation
Maximum
Connect Fee
Allowed

Proposed
Connect Fee

Maximum
Minutes Used
Estimate of
Proposed Per
Per Minute
for Evaluation of Mandated Fees
Minute Fee
Fee Allowed
Cost
per call

Subtotal of
Estimated
Revenues

Proposed
Subtotal of Proposed
Commission % Commission Payments

Local
Intra-Lata
Intra-State
Inter-State
Mexico
All Other Countries

$2.10
$2.00
$2.00
$0.00
$2.75
$3.75

$0.00
$0.15
$0.15
$0.25
$0.85
$1.10

$0.00
$0.15
$0.15
$0.23
$0.85
$1.10

482 541
451 395
4
45 847
38
42

$0.15
$0.40
$0.18
$1.31
$4.24
$6.04

$43 371.59
$111 088.81
$0.56
$12 938.45
$45.86
$65.28

90%
90%
90%
0%
90%
90%

$39 034.43
$99 979.93
$0.51
$0.00
$41.27
$58.75

Inmate Debit, Pre-Paid Card or
Advance Pay
Local
Intra-Lata
Intra-State
Inter-State
Mexico
All Other Countries

$1.80
$1.50
$1.50
$0.00
$2.75
$3.75

$0.00
$0.15
$0.15
$0.21
$0.85
$1.10

$0.00
$0.15
$0.15
$0.19
$0.85
$1.10

2 734 399
2 557 908
21
259 799
213
235

$0.13
$0.37
$0.33
$1.08
$5.18
$7.38

$210 658.18
$574 761.34
$5.02
$60 566.96
$252.00
$359.20

90%
90%
90%
0%
90%
90%

$189 592.36
$517 285.21
$4.51
$0.00
$226.80
$323.28

Evaluation Revenue Total:

$1 014 113.25

Commission Payments Total for Evaluation:

Guaranteed Monthly Payment
Payphone Call Cost
Payphone Commission

Description
Local
Intra-Lata
Intra-State
Inter-State
Mexico
All Other Countries

Minutes
3 216 940
3 009 303
25
305 646
250
277

# of Calls Collect
19 302
18 056
1 834
2
2

# of Calls Debit PrePaid Card or Advance
Pay
109 376
102 316
1
10 392
9
9

$846 547.05 *

$81 000.00 **

$1.00
55.00%

Column C E G I B34 B35 and C32 are Required Fields

10/23/2014

BidSync

p. 710

State of Utah

Bid JM14012

ůƚĞƌŶĂƚĞŽƐƚWƌŽƉŽƐĂůƐʹĞŶƚƵƌǇ>ŝŶŬ

ϲ͘ŽƐƚƐĂŶĚŽŵŵŝƐƐŝŽŶ^ƚƌƵĐƚƵƌĞ
͙
KĨĨĞƌŽƌƐŵĂǇŽĨĨĞƌĚŝĨĨĞƌĞŶƚĐŽŵŵŝƐƐŝŽŶƌĂƚĞƐĨŽƌĞĂĐŚŽĨƚŚĞĨŽůůŽǁŝŶŐ͗ůĂƌŐĞĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ;шϱϬϬ
ŝŶŵĂƚĞƐͿƐĞƌǀĞĚďǇƉƌĞŵŝƐĞͲďĂƐĞĚĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐ͖ƐŵĂůůĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ;фϱϬϬŝŶŵĂƚĞƐͿ
ƐĞƌǀĞĚďǇƉƌĞŵŝƐĞͲďĂƐĞĚĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐ͕ĂŶĚƐŵĂůůĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ;фϭϱϬŝŶŵĂƚĞƐͿƐĞƌǀĞĚďǇ
ƉĂǇƉŚŽŶĞƐ͕Ğ͘Ő͘^ƚĂƚĞŽĨhƚĂŚʹŽŵŵƵŶŝƚǇŽƌƌĞĐƚŝŽŶĂůĞŶƚĞƌƐ͕ĚƵůƚWƌŽďĂƚŝŽŶΘWĂƌŽůĞŽĨĨŝĐĞƐ͕ƚŚĞ
&ŽƌƚŝƚƵĚĞdƌĞĂƚŵĞŶƚĞŶƚĞƌ͕ƚŚĞ&ƌĞĚ,ŽƵƐĞdƌĂŝŶŝŶŐĐĂĚĞŵǇĂŶĚƚŚĞ^Ăůƚ>ĂŬĞdƌĂŶƐŝƚŝŽŶ&ĂĐŝůŝƚǇ͘dŚĞƐĞ
ŽĨĨĞƌƐƐŚŽƵůĚďĞŵĂĚĞĂŶĚƐƵďŵŝƚƚĞĚƐĞƉĂƌĂƚĞůǇĨƌŽŵƚƚĂĐŚŵĞŶƚʹŽƐƚĂŶĚŽŵŵŝƐƐŝŽŶZĞǀĞŶƵĞ^ŚĞĞƚ
ĂŶĚƚŚĞƚĞĐŚŶŝĐĂůŽĨĨĞƌ͘WůĞĂƐĞůĂďĞůƚŚĞĚŽĐƵŵĞŶƚ͞ůƚĞƌŶĂƚŝǀĞŽƐƚWƌŽƉŽƐĂůƐ͘͟ƚƚĂĐŚŵĞŶƚʹŽƐƚĂŶĚ
ŽŵŵŝƐƐŝŽŶZĞǀĞŶƵĞǁŝůůďĞƵƐĞĚĨŽƌĞǀĂůƵĂƚŝŽŶƉƵƌƉŽƐĞƐĂŶĚŝƐƐŝŵŝůĂƌƚŽŚŝƐƚŽƌŝĐĂůĐĂůůǀŽůƵŵĞƐ͘

CenturyLink Response: Accept and comply.
CenturyLink offers the following commission rate offers to other interested political subdivisions
located within Utah.

&ĂĐŝůŝƚǇdǇƉĞ
ŽŵŵŝƐƐŝŽŶ
>ĂƌŐĞĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ;ϱϬϬŽƌŵŽƌĞŝŶŵĂƚĞƐͿ
ϲϱй
ƐĞƌǀĞĚďǇƉƌĞŵŝƐĞͲďĂƐĞĚĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐ
^ŵĂůůĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ;ůĞƐƐƚŚĂŶϱϬϬŝŶŵĂƚĞƐͿ
ϲϬй
ƐĞƌǀĞĚďǇƉƌĞŵŝƐĞͲďĂƐĞĚĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐ
^ŵĂůůĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ;ůĞƐƐƚŚĂŶϭϱϬŝŶŵĂƚĞƐͿ
ϱϱй
ƐĞƌǀĞĚďǇƉĂǇƉŚŽŶĞƐ

As required, these facilities would be extended the same level of service as the State DOC
facilities.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services

CenturyLink: Page 1 of 1
Due Date: August 11, 2014

10/23/2014

BidSync

p. 711

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϭ͘ϰϬ

/ŶŵĂƚĞƐǇƐƚĞŵŵƵƐƚďĞĐĂƉĂďůĞŽĨĚĞƚĞĐƚŝŶŐĂŶĚĞůŝŵŝŶĂƚŝŶŐ;ŵŝŶŝŵŝǌŝŶŐͿĞĨĨŽƌƚƐƚŽ͞ƚƌĂŶƐĨĞƌΗŝŶŵĂƚĞĐĂůůƐƚŽ
ĂƚŚŝƌĚƉĂƌƚǇƵƚŝůŝǌŝŶŐΗƚŚƌĞĞͲǁĂǇĐĂůůŝŶŐΗĂŶĚͬŽƌΗĐŽŶĨĞƌĞŶĐŝŶŐΗ͘ĞƚĞĐƚŝŽŶŽĨĂŶǇĂƚƚĞŵƉƚďǇƚŚĞĐĂůůĞĚƉĂƌƚǇ
ƚŽƚƌĂŶƐĨĞƌĂŶŝŶŵĂƚĞĐĂůůŽƌƚŽĐƌĞĂƚĞĂĐŽŶĨĞƌĞŶĐĞĐĂůůŵƵƐƚƌĞƐƵůƚŝŶƚŚĞĐĂůůďĞŝŶŐĚŝƐĐŽŶŶĞĐƚĞĚ͘ĞƐĐƌŝďĞ
ǁŚĂƚƚŚƌĞĞͲǁĂǇĂŶĚǁŚĂƚĐŽŶĨĞƌĞŶĐŝŶŐƉƌĞǀĞŶƚŝŽŶĨĞĂƚƵƌĞ;ƐͿͬƚĞĐŚŶŽůŽŐǇǇŽƵƌƉƌŽƉŽƐĞĚŝŶŵĂƚĞƐǇƐƚĞŵ
ƵƚŝůŝǌĞƐ͖ŝŶĐůƵĚĞ͗ϭͿŚŽǁƚŚĞĨĞĂƚƵƌĞ;ƐͿͬƚĞĐŚŶŽůŽŐǇǁŽƌŬƐ͕ϮͿƚŚĞŶƵŵďĞƌŽĨĨĂůƐĞƉŽƐŝƚŝǀĞƐĂŶĚƚŚĞŶƵŵďĞƌ
ŽĨĨĂůƐĞŶĞŐĂƚŝǀĞƐ͕ϯͿĂƌĞůŝĂďŝůŝƚǇƐƚĂƚĞŵĞŶƚĂŶĚϰͿĂƌĞůŝĂďŝůŝƚǇƉĞƌĐĞŶƚĂŐĞ͘dŚŝƐĨĞĂƚƵƌĞŵƵƐƚĨƵŶĐƚŝŽŶ
ǁŝƚŚŽƵƚƵŶƌĞĂƐŽŶĂďůǇƌĞƐƚƌŝĐƚŝŶŐĂŶŝŶŵĂƚĞ͛ƐĂďŝůŝƚǇƚŽŵĂŬĞĂƉƌŽƉĞƌůǇĂƵƚŚŽƌŝǌĞĚĂŶĚƉƌŽĐĞƐƐĞĚĐĂůů͘ƌĞ
ĂŶǇƐĞƌŝŽƵƐĞĨĨŽƌƚƐƵŶĚĞƌǁĂǇǁŝƚŚŝŶƚŚĞŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐŝŶĚƵƐƚƌǇƚŽďĞƚƚĞƌŵĂŶĂŐĞƚŚĞĂďƵƐĞŽĨ
ƚŚƌĞĞͲǁĂǇĐĂůůŝŶŐĂŶĚĐŽŶĨĞƌĞŶĐŝŶŐ͍/ƐƚŚĞƌĞĂŶŽƉƚŝŽŶƚŽƉƌŽŚŝďŝƚƚŚĞƐĞĐĂůůƐĨƌŽŵďĞŝŶŐŝŵŵĞĚŝĂƚĞůǇ
ƌĞĚŝĂůĞĚ͍

Beginning of Redacted Proprietary / Confidential Information

End of Redacted Proprietary / Confidential Information

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 1
Submitted: July 31, 2014
p. 714

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϱ͘ϭϰ

KĨĨĞƌŽƌƐŵƵƐƚƉƌŽǀŝĚĞĂĐŽŵƉůĞƚĞůŝƐƚŽĨĂůůĐƵƌƌĞŶƚĂŶĚĨŽƌŵĞƌĐƵƐƚŽŵĞƌƐ;ŝŶĐůƵĚŝŶŐĂŶǇĂĐĐŽƵŶƚƐƚŚĞǇ
ŚĂǀĞ͞ůŽƐƚ͟ĚƵƌŝŶŐŵŝĚͲĐŽŶƚƌĂĐƚͿĨŽƌƵƉƚŽƚŚĞϱͲǇĞĂƌƉĞƌŝŽĚDĂǇϮϬϬϵʹƉƌŝůϮϬϭϰƚŚĂƚƵƐĞƐŝŵŝůĂƌŝŶŵĂƚĞ
ĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞƐƚŚĂƚǇŽƵĂƌĞƉƌŽƉŽƐŝŶŐƚŽƚŚĞ^ƚĂƚĞŝŶƌĞƐƉŽŶƐĞƚŽƚŚŝƐZ&WʹŝŶĐůƵĚŝŶŐ
ĐŽŵƉĂŶǇŶĂŵĞ͕ĂĚĚƌĞƐƐ͕ĐŽŶƚĂĐƚƉĞƌƐŽŶ͕ƚĞůĞƉŚŽŶĞŶƵŵďĞƌ͕ĂŶĚĞŵĂŝůĂĚĚƌĞƐƐ;ƉůĞĂƐĞĂůƐŽĂĚǀŝƐĞŝĨĞĂĐŚ
ĐƵƐƚŽŵĞƌŝƐĐƵƌƌĞŶƚ͕ĨŽƌŵĞƌŽƌ͞ůŽƐƚ͟Ϳ͖/ĨĚƵƌŝŶŐƚŚĞƉĂƐƚƚŚƌĞĞǇĞĂƌƐǇŽƵƌĐŽŵƉĂŶǇƌĞƐƵůƚĞĚĨƌŽŵƚŚĞ
ŵĞƌŐĞƌŽĨŽƚŚĞƌĐŽŵƉĂŶŝĞƐ͕ƚŚĞŶǇŽƵŵƵƐƚƌĞƐƉŽŶĚƚŽƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚŽŶďĞŚĂůĨŽĨǇŽƵƌĐƵƌƌĞŶƚ
ĐŽŵƉĂŶǇĂŶĚŽŶďĞŚĂůĨŽĨƚŚĞĐŽŵƉĂŶŝĞƐƚŚĂƚŵĞƌŐĞĚƚŽĨŽƌŵǇŽƵƌĐƵƌƌĞŶƚĐŽŵƉĂŶǇ͖ĂŶĚĂĐŬŶŽǁůĞĚŐĞ
ƚŚĂƚƚŚĞ^ƚĂƚĞǁŝůůĐŽŶĚƵĐƚƌĞĨĞƌĞŶĐĞĐŚĞĐŬƐƚŽǀĞƌŝĨǇƚŚĞĂĐĐƵƌĂĐǇŽĨƐƵďŵŝƚƚĞĚŵĂƚĞƌŝĂůƐĂŶĚƚŽĂƐĐĞƌƚĂŝŶƚŚĞ
ƋƵĂůŝƚǇŽĨƚŚĞĞǆƉĞƌŝĞŶĐĞ͘KĨĨĞƌŽƌ;ƐͿƚŚĂƚĨĂŝůƚŽƉƌŽǀŝĚĞĂŶǇ͞ůŽƐƚ͟ĂĐĐŽƵŶƚƐŽƌƚŚĂƚƉƌŽǀŝĚĞĂŶŝŶĐŽŵƉůĞƚĞ
ůŝƐƚŽƌƚŚĂƚƌĞƉůǇǁŝƚŚ͞EŽƚͬƉƉůŝĐĂďůĞ͕͟͞EŽ>ŽƐƚĐĐŽƵŶƚƐ͟ŽƌĞƋƵŝǀĂůĞŶƚǀĞƌďŝĂŐĞĂŶĚƚŚĞ^ƚĂƚĞ
ƐƵďƐĞƋƵĞŶƚůǇĨŝŶĚƐƚŚŝƐƚŽďĞĨĂůƐĞǁŝůůďĞĚŝƐƋƵĂůŝĨŝĞĚĂŶĚǁŝůů͕ƚŚĞƌĞĨŽƌĞ͕ďĞƌĞŵŽǀĞĚĨƌŽŵĨƵƌƚŚĞƌ
ĐŽŶƐŝĚĞƌĂƚŝŽŶ͘dŚĞ^ƚĂƚĞƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽƉƵƌƐƵĞĂŶǇŽƌĂůůĐƵƌƌĞŶƚĂŶĚĨŽƌŵĞƌĐƵƐƚŽŵĞƌƐ͕ĂƐǁĞůůĂƐ
͞ůŽƐƚ͟ĂĐĐŽƵŶƚƐ͖ĞŝƚŚĞƌƐƵďŵŝƚƚĞĚŽƌƐƚĂƚĞͲƌĞƐĞĂƌĐŚĞĚ͕ƚŽĂƐƐŝƐƚŝŶĐŽŵƉůĞƚŝŶŐƚŚŝƐĐŽŵƉŽŶĞŶƚŽĨƚŚĞdĞĐŚŶŝĐĂů
WƌŽƉŽƐĂůǀĂůƵĂƚŝŽŶ͘dŚĞŽĨĨĞƌŽƌǁŝƚŚƚŚĞŵŽƐƚĐƵƐƚŽŵĞƌƐƐƵďŵŝƚƚĞĚĂŶĚǁŝƚŚƚŚĞŵŽƐƚƉŽƐŝƚŝǀĞĨĞĞĚďĂĐŬ
ŽďƚĂŝŶĞĚǁŝůůƐĐŽƌĞƚŚĞŵŽƐƚƉŽŝŶƚƐĨŽƌƚŚŝƐƐĞĐƚŝŽŶ͘

CenturyLink Response: Accept and comply.
The two tables below provide CenturyLink’s current and former customers for the last five years; they
are labeled “Current CenturyLink Customers” and “Former CenturyLink Customers”. One of our
customers, the Southwest Indiana Regional Youth Village (SWIRYV), was transferred to another
inmate telephone service provider by mutual consent of CenturyLink and SWIRYV. We have not lost
any customers prior to the expiration of the contract.
We note that CenturyLink’s market approach is to target only those customers where we feel we can
best serve their individual needs. As a result, our customer list is far shorter than most other providers.
At the same time, our unique network and corporate resources mean that our customers tend to be
larger state DOCs. We request special consideration from UDC as you evaluate our abilities and past
service history.
CenturyLink wishes to exempt the following information from public disclosure. Our customer
contact list is proprietary and disclosure would give our competitors an opportunity to
undermine our position with these customers. Furthermore, many of these customers have
asked that CenturyLink not release their contact information publicly.
For these reasons we request that UDC exempt it from public disclosure pursuant to Utah Code
Subsections 63G-2-305(1) and (2), and 63G-2-309. This information is provided under PDF file
named CenturyLink Response to UDC RFP JM14012 – Section 2. Protected Information.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 2
Submitted: July 31, 2014
p. 715

State of Utah

Bid JM14012

Section 5 – Detailed Response

Table of Contents
RFP Purpose, Background, and Other Information............................. 2
Detailed Scope of Work ........................................................................ 9
1. Technical and Security ......................................................... 9
2. Installation Requirements ..................................................119
3. Inmate Communication Enhancements ..............................132
4. Maintenance .....................................................................159
5. Service and Reliability .......................................................169
6. Costs and Commission Structure........................................205
Minimum Mandatory Requirements/Qualif. and RFP Instructions .. 218

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 1
Submitted: August 11, 2014
p. 775

State of Utah

Bid JM14012

Section 5 – Detailed Response

ZYh^d&KZWZKWK^>
^ƚĂƚĞŽŽƉĞƌĂƚŝǀĞŽŶƚƌĂĐƚĨŽƌ
/ŶŵĂƚĞŽŵŵƵŶŝĐĂƚŝŽŶ^ǇƐƚĞŵƐĂŶĚ^ĞƌǀŝĐĞƐ
^ŽůŝĐŝƚĂƚŝŽŶη:DϭϰϬϭϮ
WhZWK^K&ZYh^d&KZWZKWK^>;Z&WͿ
dŚĞƉƵƌƉŽƐĞŽĨƚŚŝƐƌĞƋƵĞƐƚĨŽƌƉƌŽƉŽƐĂůŝƐƚŽĞŶƚĞƌŝŶƚŽĂƐƚĂƚĞĐŽŽƉĞƌĂƚŝǀĞĐŽŶƚƌĂĐƚǁŝƚŚĂƋƵĂůŝĨŝĞĚĨŝƌŵĨŽƌƚŚĞ
ƉƌŽǀŝƐŝŽŶŝŶŐŽĨƉƌĞŵŝƐĞͲďĂƐĞĚŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞĨŽƌƚŚĞhƚĂŚĞƉĂƌƚŵĞŶƚŽĨŽƌƌĞĐƚŝŽŶƐ;hͿĂƚ͗
hƚĂŚ^ƚĂƚĞWƌŝƐŽŶ;h^WͿʹƌĂƉĞƌ͕ĞŶƚƌĂůhƚĂŚŽƌƌĞĐƚŝŽŶĂů&ĂĐŝůŝƚǇ;h&Ϳʹ'ƵŶŶŝƐŽŶ͕ǀĂƌŝŽƵƐŽƚŚĞƌhƐŝƚĞƐĂŶĚ
ŽŵŵƵŶŝƚǇŽƌƌĞĐƚŝŽŶĂůĞŶƚĞƌƐ;ƐͿ͘ŽŶƚƌĂĐƚŽƌŵƵƐƚƉƌŽǀŝĚĞŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐĞƌǀŝĐĞƐĂƚĂůůhĨĂĐŝůŝƚŝĞƐ
ƌĞŐĂƌĚůĞƐƐŽĨƐŝǌĞĂŶĚͬŽƌƌĞǀĞŶƵĞŽƉƉŽƌƚƵŶŝƚǇ͘^ĞƌǀŝĐĞƌĞƋƵŝƌĞŵĞŶƚƐĂƚhĨĂĐŝůŝƚŝĞƐŽƚŚĞƌƚŚĂŶƚŚĞh^WĂŶĚh&ĂƌĞůĞƐƐ
ƐŽƉŚŝƐƚŝĐĂƚĞĚ͘hŝƐŝŶƚĞƌĞƐƚĞĚŝŶĂĐƋƵŝƌŝŶŐĂŶ͞ŝŶƚĞůůŝŐĞŶƚ͟ĚĂƚĂďĂƐĞŝŶŵĂƚĞƐǇƐƚĞŵƚŚĂƚĐĂŶŵĞĞƚŽƌƌĞĐƚŝŽŶƐ͛ƵŶŝƋƵĞ
ĨƵŶĐƚŝŽŶĂůĂŶĚƐĞĐƵƌŝƚǇƌĞƋƵŝƌĞŵĞŶƚƐ͘/ƚŝƐĂŶƚŝĐŝƉĂƚĞĚƚŚĂƚƚŚŝƐZ&WŵĂǇƌĞƐƵůƚŝŶĂĐŽŶƚƌĂĐƚĂǁĂƌĚƚŽĂƐŝŶŐůĞĐŽŶƚƌĂĐƚŽƌ͘
EŽƚĞ͗͞/ŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞ͟ǁŝůůŚĞƌĞĂĨƚĞƌ͕ŝŶŵŽƐƚĐĂƐĞƐ͕ďĞƌĞĨĞƌƌĞĚƚŽƐŝŵƉůǇĂƐ͞ŝŶŵĂƚĞƐǇƐƚĞŵ͘͟
ŽŶƚƌĂĐƚŽƌŵƵƐƚĂůƐŽĂŐƌĞĞƚŽƉƌŽǀŝĚĞƚŚĞŝƌŝŶŵĂƚĞƐǇƐƚĞŵƚŽĂůůŝŶƚĞƌĞƐƚĞĚƉŽůŝƚŝĐĂůƐƵďĚŝǀŝƐŝŽŶƐůŽĐĂƚĞĚǁŝƚŚŝŶhƚĂŚ͕Ğ͘Ő͕͘
ĐŝƚŝĞƐ͕ĐŽƵŶƚŝĞƐ͕ƚŽǁŶƐ͕ƐĐŚŽŽůĚŝƐƚƌŝĐƚƐĂŶĚƉƌŝǀĂƚĞĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐĐŽŶƚƌĂĐƚŝŶŐƚŽŐŽǀĞƌŶŵĞŶƚĂŐĞŶĐŝĞƐƵŶĚĞƌƚŚĞ
ƐĂŵĞƚĞƌŵƐĂŶĚĐŽŶĚŝƚŝŽŶƐĂƐŽƵƚůŝŶĞĚŝŶƚŚŝƐZ&W͘WŽůŝƚŝĐĂůƐƵďĚŝǀŝƐŝŽŶƐŵƵƐƚďĞĞǆƚĞŶĚĞĚƚŚĞƐĂŵĞƐĞƌǀŝĐĞͬƐƵƉƉŽƌƚůĞǀĞůƐ
;ƐĞĞEŽƚĞϭͿ͕ŶŽƚƚŽĞǆĐĞĞĚĐĂůůĐŽƐƚƐ;ĚĞĨŝŶĞĚďǇƚŚĞ^ƚĂƚĞŽĨhƚĂŚŝŶƚŚŝƐZ&WͿĂŶĚĐŽŶƚƌĂĐƚƚĞƌŵƐƚŚĂƚĂƌĞĞǆƚĞŶĚĞĚƚŽƚŚĞ
^ƚĂƚĞŽĨhƚĂŚ;hͿ͘EŽƚĞϭ͗ǁŝƚŚƚŚĞĞǆĐĞƉƚŝŽŶƚŚĂƚĐŽƵŶƚǇũĂŝůƐŚŝƐƚŽƌŝĐĂůůǇŚĂǀĞŶŽƚƌĞƋƵŝƌĞĚĐŽŶƚƌĂĐƚŽƌƉƌŽǀŝĚĞĚƐŝƚĞ
ĂĚŵŝŶŝƐƚƌĂƚŽƌƐĂƐĂƌĞƌĞƋƵŝƌĞĚĂƚƚŚĞhƚĂŚ^ƚĂƚĞWƌŝƐŽŶĂŶĚĂƚƚŚĞĞŶƚƌĂůhƚĂŚŽƌƌĞĐƚŝŽŶĂů&ĂĐŝůŝƚǇďĞĐĂƵƐĞ͕ƵŶůŝŬĞh͕
ĐŽƵŶƚǇũĂŝůƐĚŽŶŽƚƚǇƉŝĐĂůůǇĂůůŽǁĨŽƌŝŶŵĂƚĞĐĂůůŝŶŐůŝƐƚƐ͕ƚŚĞĞƐƚĂďůŝƐŚŵĞŶƚĂŶĚŵĂŝŶƚĞŶĂŶĐĞŽĨǁŚŝĐŚŝƐĞǆƚƌĞŵĞůǇůĂďŽƌͲ
ŝŶƚĞŶƐŝǀĞ͘DŽƐƚ͕ŝĨŶŽƚĂůů͕ŽĨhƚĂŚΖƐĐŽƵŶƚǇũĂŝůƐĂƌĞƐĞƌǀĞĚďǇƉƌĞŵŝƐĞͲďĂƐĞĚŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐ͘EŽĐŽƵŶƚǇũĂŝů͕
ŶŽƚĞǀĞŶƚŚĞǀĞƌǇƐŵĂůůĞƐƚ͕ŝƐƐĞƌǀĞĚďǇƉĂǇƉŚŽŶĞƐ͘
ĞĂǁĂƌĞ͕ƉŽůŝƚŝĐĂůƐƵďĚŝǀŝƐŝŽŶƐĂƌĞĞůŝŐŝďůĞ͕ďƵƚĂƌĞŶŽƚƌĞƋƵŝƌĞĚ͕ƚŽĂĐƋƵŝƌĞĂŶŝŶŵĂƚĞƐǇƐƚĞŵͬƐĞƌǀŝĐĞƵŶĚĞƌƚŚĞ^ƚĂƚĞ͛Ɛ
ĐŽŶƚƌĂĐƚ͘dŚĞ^ƚĂƚĞŚĂƐŶŽ͞ĨƵƚƵƌĞ͟ŬŶŽǁůĞĚŐĞŽĨƉŽůŝƚŝĐĂůƐƵďĚŝǀŝƐŝŽŶƐ͛ŝŶƚĞƌĞƐƚŝŶƵƚŝůŝǌŝŶŐƚŚĞ^ƚĂƚĞ͛ƐŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐ
ĐŽŶƚƌĂĐƚ͘dŚĞ^ƚĂƚĞĐĂŶŶŽƚŐƵĂƌĂŶƚĞĞ͕ŶŽƌĐĂŶŝƚĞƐƚŝŵĂƚĞƉŽůŝƚŝĐĂůƐƵďĚŝǀŝƐŝŽŶƐ͛ƵƐĞŽĨƚŚĞĐŽŶƚƌĂĐƚƚŚĂƚƌĞƐƵůƚƐĨƌŽŵƚŚŝƐZ&W͘
WŽůŝƚŝĐĂůƐƵďĚŝǀŝƐŝŽŶƐ͕ƐŚŽƵůĚƚŚĞǇĐŚŽŽƐĞƚŽƵƐĞƚŚĞ^ƚĂƚĞ͛ƐĐŽŶƚƌĂĐƚŵƵƐƚĚĞĂůĚŝƌĞĐƚůǇǁŝƚŚƚŚĞƐƵĐĐĞƐƐĨƵůĐŽŶƚƌĂĐƚŽƌ͘ůƐŽ͕ŶŽ
ƌĞƋƵŝƌĞŵĞŶƚĞǆŝƐƚƐĨŽƌƉŽůŝƚŝĐĂůƐƵďĚŝǀŝƐŝŽŶƐƚŚĂƚĐŚŽŽƐĞƚŽƵƐĞƚŚĞĐŽŶƚƌĂĐƚƚŚĂƚƌĞƐƵůƚƐĨƌŽŵƚŚŝƐZ&W͕Ğ͘Ő͕͘ĐŽƵŶƚǇũĂŝůƐ͕ƚŽŚŽƵƐĞ
hŝŶŵĂƚĞƐ͘
ϲϯ'ͲϲĂͲϮϭϬϱ͘WĂƌƚŝĐŝƉĂƚŝŽŶŽĨĂƉƵďůŝĐĞŶƚŝƚǇŽƌĂƉƌŽĐƵƌĞŵĞŶƚƵŶŝƚŝŶĂŐƌĞĞŵĞŶƚƐŽƌĐŽŶƚƌĂĐƚƐŽĨĂƉƌŽĐƵƌĞŵĞŶƚƵŶŝƚƐͲͲ
ŽŽƉĞƌĂƚŝǀĞƉƵƌĐŚĂƐŝŶŐͲͲ^ƚĂƚĞĐŽŽƉĞƌĂƚŝǀĞĐŽŶƚƌĂĐƚƐ͘
;ϮͿƉƵďůŝĐĞŶƚŝƚǇŵĂǇŽďƚĂŝŶĂƉƌŽĐƵƌĞŵĞŶƚŝƚĞŵĨƌŽŵĂƐƚĂƚĞĐŽŽƉĞƌĂƚŝǀĞĐŽŶƚƌĂĐƚŽƌĂĐŽŶƚƌĂĐƚĂǁĂƌĚĞĚďǇƚŚĞĐŚŝĞĨ
ƉƌŽĐƵƌĞŵĞŶƚŽĨĨŝĐĞƌƵŶĚĞƌ^ƵďƐĞĐƚŝŽŶ;ϭͿ͕ǁŝƚŚŽƵƚƐŝŐŶŝŶŐĂƉĂƌƚŝĐŝƉĂƚŝŶŐĂĚĚĞŶĚƵŵŝĨƚŚĞƋƵŽƚĞ͕ŝŶǀŝƚĂƚŝŽŶĨŽƌďŝĚƐ͕ŽƌƌĞƋƵĞƐƚ
ĨŽƌƉƌŽƉŽƐĂůƐƵƐĞĚƚŽŽďƚĂŝŶƚŚĞĐŽŶƚƌĂĐƚŝŶĐůƵĚĞƐĂƐƚĂƚĞŵĞŶƚŝŶĚŝĐĂƚŝŶŐƚŚĂƚƚŚĞƌĞƐƵůƚŝŶŐĐŽŶƚƌĂĐƚǁŝůůďĞŝƐƐƵĞĚŽŶďĞŚĂůĨŽĨĂ
ƉƵďůŝĐĞŶƚŝƚǇŝŶhƚĂŚ͘
dŚŝƐZ&W͕ŚĂǀŝŶŐďĞĞŶĚĞƚĞƌŵŝŶĞĚƚŽďĞƚŚĞĂƉƉƌŽƉƌŝĂƚĞƉƌŽĐƵƌĞŵĞŶƚŵĞƚŚŽĚƚŽƉƌŽǀŝĚĞƚŚĞďĞƐƚǀĂůƵĞƚŽƚŚĞ^ƚĂƚĞ͕ŝƐ
ĚĞƐŝŐŶĞĚƚŽƉƌŽǀŝĚĞŝŶƚĞƌĞƐƚĞĚŽĨĨĞƌŽƌƐǁŝƚŚƐƵĨĨŝĐŝĞŶƚďĂƐŝĐŝŶĨŽƌŵĂƚŝŽŶƚŽƐƵďŵŝƚƉƌŽƉŽƐĂůƐŵĞĞƚŝŶŐŵŝŶŝŵƵŵ
ƌĞƋƵŝƌĞŵĞŶƚƐ͘/ƚŝƐŶŽƚŝŶƚĞŶĚĞĚƚŽůŝŵŝƚĂƉƌŽƉŽƐĂůΖƐĐŽŶƚĞŶƚŽƌĞǆĐůƵĚĞĂŶǇƌĞůĞǀĂŶƚŽƌĞƐƐĞŶƚŝĂůĚĂƚĂ͘KĨĨĞƌŽƌƐĂƌĞĂƚ
ůŝďĞƌƚǇĂŶĚĂƌĞĞŶĐŽƵƌĂŐĞĚƚŽĞǆƉĂŶĚƵƉŽŶƚŚĞƐƉĞĐŝĨŝĐĂƚŝŽŶƐƚŽĞǀŝĚĞŶĐĞƐĞƌǀŝĐĞĐĂƉĂďŝůŝƚǇƵŶĚĞƌĂŶǇĂŐƌĞĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 2
Submitted: August 11, 2014
p. 776

State of Utah

Bid JM14012

Section 5 – Detailed Response
DEdKZz^/ds/^/d
DĂŶĚĂƚŽƌǇƐŝƚĞǀŝƐŝƚƐǁŝůůďĞŚĞůĚƚŽƉƌŽǀŝĚĞǀĞŶĚŽƌƐĂŶŽƉƉŽƌƚƵŶŝƚǇƚŽďĞƚƚĞƌĂƐƐĞƐƐƚŚĞƐĐŽƉĞŽĨǁŽƌŬĂŶĚĂƐŬƋƵĞƐƚŝŽŶƐ͘
dŚĞƌĞĂƌĞƐĞǀĞƌĂůƉŚǇƐŝĐĂůƐƉĂĐĞŝƐƐƵĞƐƚŚĂƚĞǆŝƐƚǁŚŝĐŚŵĂǇƉŽƐĞĐŚĂůůĞŶŐĞƐƚŚĂƚĂƌĞďĞƐƚƵŶĚĞƌƐƚŽŽĚǁŚĞŶƐĞĞŶĨŝƌƐƚŚĂŶĚ͘
dŚĞƌĞǁŝůůďĞƚǁŽƐĐŚĞĚƵůĞĚƐŝƚĞǀŝƐŝƚƐƚŽŚĞůƉǀĞŶĚŽƌƐǁŝƚŚĂŶǇƐĐŚĞĚƵůŝŶŐĐŽŶĨůŝĐƚƐ͘sĞŶĚŽƌƐŵĂǇƉŝĐŬƚŽĂƚƚĞŶĚĞŝƚŚĞƌŽĨ
ƚŚĞŵĂŶĚĂƚŽƌǇƐŝƚĞǀŝƐŝƚƚŝŵĞƐ͘WůĞĂƐĞƐĞĞƚŚĞĚĂƚĞƐĂŶĚƚŝŵĞƐŝŶŝĚƐǇŶĐ͘KŶůǇďŝĚƐƐƵďŵŝƚƚĞĚďǇƚŚŽƐĞĐŽŵƉĂŶŝĞƐǀĞƌŝĨŝĞĚ
ƚŽŚĂǀĞƐŝŐŶĞĚƚŚĞĂƚƚĞŶĚĂŶĐĞƌŽƐƚĞƌǁŝůůďĞĐŽŶƐŝĚĞƌĞĚ͘ZĞƉƌĞƐĞŶƚĂƚŝŽŶŝƐůŝŵŝƚĞĚƚŽƚŚƌĞĞƉĞŽƉůĞƉĞƌĐŽŵƉĂŶǇ;ĂůůƚŚƌĞĞ
ƉĞŽƉůĞŵƵƐƚĂƚƚĞŶĚŽŶƚŚĞƐĂŵĞĚĂǇͿ͘^ŝƚĞǀŝƐŝƚĂƚƚĞŶĚĞĞƐĂƌĞƐƵďũĞĐƚƚŽhƐĞĐƵƌŝƚǇƌĞƋƵŝƌĞŵĞŶƚƐ͘
ƐĞĐƵƌŝƚǇĐŚĞĐŬĂŶĚǁƌŝƚƚĞŶĐůĞĂƌĂŶĐĞŝƐƌĞƋƵŝƌĞĚĨŽƌĂĐĐĞƐƐƚŽhĨĂĐŝůŝƚŝĞƐ͘WŽƚĞŶƚŝĂůKEdZdKZ^ŵƵƐƚƌĞŐŝƐƚĞƌƚŽ
ĂƚƚĞŶĚƚŚĞŵĂŶĚĂƚŽƌǇƐŝƚĞǀŝƐŝƚƐďǇƐƵďŵŝƚƚŝŶŐƚŚĞĂƚƚĂĐŚĞĚZĞƋƵĞƐƚĨŽƌĂĐŬŐƌŽƵŶĚŚĞĐŬĨŽƌŵ;ƚƚĂĐŚŵĞŶƚͿƉƌŝŽƌƚŽ
ϱ͗ϬϬƉŵ:ƵŶĞϭϳ͕ϮϬϭϰ͘
ĞĂǁĂƌĞ͕ƐĞĐƚŝŽŶϮ͘ϯƌĞƋƵŝƌĞƐƚŚĂƚǇŽƵ͗ϭͿĚĞƐĐƌŝďĞĂŶǇͬĂůůŝŶŵĂƚĞƐǇƐƚĞŵŚĂƌĚǁĂƌĞƐƉĂĐĞƌĞƋƵŝƌĞŵĞŶƚƐĂŶĚϮͿƉƌŽǀŝĚĞĂŶ
ĞƋƵŝƉŵĞŶƚĐŽŶĨŝŐƵƌĂƚŝŽŶ;ůĂǇŽƵƚͿƌĞĐŽŵŵĞŶĚĂƚŝŽŶ͘

CenturyLink Response: Accept and comply.
<'ZKhE
ƵƌƌĞŶƚŶǀŝƌŽŶŵĞŶƚ
'ůŽďĂůdĞůΎ>ŝŶŬ;'d>Ϳ͕ƚŚĞ^ƚĂƚĞ͛ƐŝŶĐƵŵďĞŶƚŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐĐŽŶƚƌĂĐƚŽƌ͕ŚĂƐƉƌŽǀŝĚĞĚhǁŝƚŚƚŚĞĨŽůůŽǁŝŶŐ
ƚĞĐŚŶŽůŽŐǇ͕ƐǇƐƚĞŵƐ͕ĞƋƵŝƉŵĞŶƚĂŶĚƐĞƌǀŝĐĞĂƚƚŚĞhƚĂŚ^ƚĂƚĞWƌŝƐŽŶ;h^WͿͲƌĂƉĞƌĂŶĚĂƚƚŚĞĞŶƚƌĂůhƚĂŚŽƌƌĞĐƚŝŽŶĂů
&ĂĐŝůŝƚǇ;h&ͿͲ'ƵŶŶŝƐŽŶ͗
q sĂůƵĞͲĚĚĞĚŽŵŵƵŶŝĐĂƚŝŽŶƐ;sͿ&Kh^ϭϬϬ^ǇƐƚĞŵŝŶƐƚĂůůĞĚĂƚhƚĂŚ^ƚĂƚĞWƌŝƐŽŶͲƌĂƉĞƌŽŶϵͬϭϰͬϮϬϬϲ͖ƚŚĞ
ƐǇƐƚĞŵĐŽŶƐŝƐƚƐŽĨ͗
KŶĞ;ϭͿŚĞĂĚƋƵĂƌƚĞƌƐƐĞƌǀĞƌ
dǁŽ;ϮͿĚŝŐŝƚĂůĐĂůůƉƌŽĐĞƐƐŽƌƐǁŝƚŚŽŶĞͲǇĞĂƌŽŶůŝŶĞƐƚŽƌĂŐĞ
dǁŽ;ϮͿĞůůǁŽƌŬƐƚĂƚŝŽŶƐǁŝƚŚĂƉƌŝŶƚĞƌĂŶĚhW^ƉĞƌǁŽƌŬƐƚĂƚŝŽŶ
q s&Kh^ϭϬϬ^ǇƐƚĞŵŝŶƐƚĂůůĞĚĂƚĞŶƚƌĂůhƚĂŚŽƌƌĞĐƚŝŽŶĂů&ĂĐŝůŝƚǇ;h&ͿͲ'ƵŶŶŝƐŽŶŽŶϵͬϮϬͬϮϬϬϲ͖ƚŚĞƐǇƐƚĞŵ
ĐŽŶƐŝƐƚƐŽĨ͗
KŶĞ;ϭͿĚŝŐŝƚĂůĐĂůůƉƌŽĐĞƐƐŽƌǁŝƚŚŽŶĞͲǇĞĂƌŽŶůŝŶĞƐƚŽƌĂŐĞ
dŚƌĞĞ;ϯͿĞůůǁŽƌŬƐƚĂƚŝŽŶƐǁŝƚŚĂƉƌŝŶƚĞƌĂŶĚhW^ƉĞƌǁŽƌŬƐƚĂƚŝŽŶ
q ŶŝŶƚĞƌĨĂĐĞǁĂƐĐƌĞĂƚĞĚǁŝƚŚhƚŽĂůůŽǁ͗
,ŽƵƌůǇƚƌĂŶƐĨĞƌƐŽĨ:ĂŝůDĂŶĂŐĞŵĞŶƚ^ǇƐƚĞŵ;:D^ͿĨŝůĞƐƚŽƚŚĞs&Kh^ϭϬϬ^ǇƐƚĞŵƐ
ĐĐĞƐƐƚŽƚŚĞtĞď/d^ĂŶĚtĞď^ŚĂĚŽǁƐŽĨƚǁĂƌĞĨƌŽŵhŽǁŶĞĚǁŽƌŬƐƚĂƚŝŽŶƐ͖ƚŚŝƐĨĞĂƚƵƌĞĂůůŽǁƐh
ŽĨĨŝĐĞƌƐĂŶĚŝŶǀĞƐƚŝŐĂƚŝǀĞƐƚĂĨĨ͕ǁŚŽĂƌĞůŽŐŐĞĚŝŶƚŽĂhǁŽƌŬƐƚĂƚŝŽŶ͕ƚŽŵŽŶŝƚŽƌůŝǀĞ;ĂĐƚŝǀĞͿŝŶŵĂƚĞƚĞůĞƉŚŽŶĞ
ĐĂůůƐ͘dŚŝƐĨĞĂƚƵƌĞŝƐĂǀĂŝůĂďůĞƚŚƌŽƵŐŚƚŚĞ^ƚĂƚĞΖƐ>ŽĐĂůƌĞĂEĞƚǁŽƌŬ;>EͿ͘
q &Kh^ϭϬϬ^ǇƐƚĞŵƐĂƌĞƵƉĚĂƚĞĚƐĞŵŝͲĂŶŶƵĂůůǇĂŶĚĂƐƐŽĨƚǁĂƌĞƉĂƚĐŚĞƐĂƌŝƐĞ͘ůůƵƉŐƌĂĚĞƐĂƌĞĐŽŵŵƵŶŝĐĂƚĞĚďǇ
'd>ĂŶĚĐŽŽƌĚŝŶĂƚĞĚǁŝƚŚhƉƌŝŽƌƚŽŝŵƉůĞŵĞŶƚĂƚŝŽŶ͘
q ^Ăůƚ>ĂŬĞŝƚǇďĂƐĞĚ'd>ĂĐĐŽƵŶƚŵĂŶĂŐĞƌ
q KŶĞ'd>ĨƵůůͲƚŝŵĞ͕ŽŶͲƐŝƚĞƐǇƐƚĞŵͬƐĞƌǀŝĐĞĂĚŵŝŶŝƐƚƌĂƚŽƌͬƚĞĐŚŶŝĐŝĂŶŝƐĂƐƐŝŐŶĞĚƚŽƚŚĞƌĂƉĞƌƐŝƚĞĂŶĚŽŶĞ'd>ĨƵůůͲ
ƚŝŵĞ͕ŽŶͲƐŝƚĞƐǇƐƚĞŵͬƐĞƌǀŝĐĞĂĚŵŝŶŝƐƚƌĂƚŽƌͬƚĞĐŚŶŝĐŝĂŶŝƐĂƐƐŝŐŶĞĚƚŽƚŚĞ'ƵŶŶŝƐŽŶƐŝƚĞ͘dŚĞƐĞŝŶĚŝǀŝĚƵĂůƐƉƌŽǀŝĚĞ
ĚŝƌĞĐƚƐǇƐƚĞŵͬƐĞƌǀŝĐĞƐƵƉĞƌǀŝƐŝŽŶĂŶĚŵĂŝŶƚĞŶĂŶĐĞĂŶĚƚŚĞǇŝŶƚĞƌĂĐƚŽŶĂĚĂŝůǇďĂƐŝƐǁŝƚŚhƉĞƌƐŽŶŶĞů͘
q &ŝǀĞ'd>hƚĂŚͲďĂƐĞĚƐĞƌǀŝĐĞƉĞƌƐŽŶŶĞůďĂĐŬͲƵƉƚŚĞƌĂƉĞƌĂŶĚ'ƵŶŶŝƐŽŶŽŶͲƐŝƚĞƐǇƐƚĞŵĂĚŵŝŶŝƐƚƌĂƚŽƌƐ͘dŚĞǇ
ƉƌŽǀŝĚĞƌĞƉĂŝƌ͕ŵĂŝŶƚĞŶĂŶĐĞĂŶĚŝŶƐƚĂůůĂƚŝŽŶƐĞƌǀŝĐĞƐ͘
q ŝŐŝƚĂůƌĞĐŽƌĚŝŶŐƐǇƐƚĞŵ͗ϭϬϬйŽĨ;ŶŽŶͲůĞŐĂůͿŝŶŵĂƚĞĐŽŶǀĞƌƐĂƚŝŽŶƐ;ĂƚƚŚĞƌĂƉĞƌĂŶĚ'ƵŶŶŝƐŽŶƐŝƚĞƐͿĂƌĞĚŝŐŝƚĂůůǇ
ƌĞĐŽƌĚĞĚ͕ƚŚĞƌĞďǇƉƌŽǀŝĚŝŶŐhŝŶǀĞƐƚŝŐĂƚŽƌƐǁŝƚŚĂǀĂůƵĂďůĞŝŶǀĞƐƚŝŐĂƚŝǀĞƚŽŽů͘
q >ŝǀĞŵŽŶŝƚŽƌŝŶŐŽĨŝŶŵĂƚĞƚĞůĞƉŚŽŶĞĐĂůůƐ͗'d>ƉƌŽǀŝĚĞƐhƉĞƌƐŽŶŶĞů͕ůŽĐĂƚĞĚŝŶĞĂĐŚĐŽŶƚƌŽůƌŽŽŵ͕ƚŚĞĐĂƉĂďŝůŝƚǇ
ƚŽŵŽŶŝƚŽƌ͞ůŝǀĞ͟ŶŽŶͲůĞŐĂůŝŶŵĂƚĞƚĞůĞƉŚŽŶĞĐŽŶǀĞƌƐĂƚŝŽŶƐ͘
q hƉƌĞƐĞŶƚůǇĂůůŽǁƐϯϬͲŵŝŶƵƚĞŝŶŵĂƚĞĐĂůůƐ͘

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 3
Submitted: August 11, 2014
p. 777

State of Utah

Bid JM14012

Section 5 – Detailed Response
'd>ŚĂƐƉƌŽǀŝĚĞĚƚŚĞĨŽůůŽǁŝŶŐƚĞĐŚŶŽůŽŐǇ͕ƐǇƐƚĞŵƐ͕ĞƋƵŝƉŵĞŶƚĂŶĚƐĞƌǀŝĐĞĂƚŽŶŶĞǀŝůůĞ͕&ƌĞŵŽŶƚ͕EŽƌƚŚĞƌŶhƚĂŚĂŶĚ
KƌĂŶŐĞ^ƚƌĞĞƚŽŵŵƵŶŝƚǇŽƌƌĞĐƚŝŽŶĂůĞŶƚĞƌƐ͕ĚƵůƚWƌŽďĂƚŝŽŶĂŶĚWĂƌŽůĞͲ&ĂƌŵŝŶŐƚŽŶ͕ĚƵůƚWƌŽďĂƚŝŽŶĂŶĚWĂƌŽůĞʹ
&ƌĞŵŽŶƚ͕&ŽƌƚŝƚƵĚĞdƌĞĂƚŵĞŶƚĞŶƚĞƌĂŶĚƚŚĞ&ƌĞĚ,ŽƵƐĞdƌĂŝŶŝŶŐĐĂĚĞŵǇ͗
q WĂǇƉŚŽŶĞƐĐĂƉĂďůĞŽĨƉůĂĐŝŶŐůŽĐĂůĂŶĚůŽŶŐĚŝƐƚĂŶĐĞƉŚŽŶĞĐĂůůƐ;dŚĞΗĂĚǀĂŶĐĞĚ;ƐŵĂƌƚͿƉĂǇƉŚŽŶĞƐΗƉƌĞƐĞŶƚůǇ
ďĞŝŶŐƵƐĞĚĂƚŽŵŵƵŶŝƚǇŽƌƌĞĐƚŝŽŶĂůĞŶƚĞƌƐĂƌĞŵĂŶƵĨĂĐƚƵƌĞĚďǇEŽƌƚĞů͘dŚĞƐƉĞĐŝĨŝĐƉĂǇƉŚŽŶĞĨĞĂƚƵƌĞƐŝŶƵƐĞ
ǁĞƌĞĚĞǀĞůŽƉĞĚĨŽƌĂŶĚĂƌĞŵĂƌŬĞƚĞĚďǇĞŶƚƵƌǇ>ŝŶŬŽŵŵƵŶŝĐĂƚŝŽŶƐ͘Ϳ
q ƵƚͲŽĨĨƐǁŝƚĐŚĞƐƚŚĂƚĂůůŽǁhƉĞƌƐŽŶŶĞůƚŽĐŽŶƚƌŽůŽƵƚŐŽŝŶŐĐĂůůƐ
q ĂƉĂďŝůŝƚǇƚŽůŝŵŝƚƚŚĞůĞŶŐƚŚŽĨĐĂůůƐ
q ďŝůŝƚǇƚŽĂĐĐĞƐƐƉĂǇƉŚŽŶĞĐĂůůƌĞĐŽƌĚƐ
͞ƚƚĂĐŚŵĞŶƚͲ/ŶŵĂƚĞͬWĂǇWŚŽŶĞ^ƵŵŵĂƌǇ͟ƐƵŵŵĂƌŝǌĞƐŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐĂŶĚƉĂǇƉŚŽŶĞƐŝŶƐƚĂůůĞĚĂƚhƐŝƚĞƐ͖Ă
ƐƵŵŵĂƌǇĨŽůůŽǁƐ͗
q
q
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hƚĂŚ^ƚĂƚĞWƌŝƐŽŶͲƌĂƉĞƌ͗ϭϵϯŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐ
ĞŶƚƌĂůhƚĂŚŽƌƌĞĐƚŝŽŶĂů&ĂĐŝůŝƚǇ;h&ͿͲ'ƵŶŶŝƐŽŶ͗ϴϵŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐ
ŽŵŵƵŶŝƚǇŽƌƌĞĐƚŝŽŶĂůĞŶƚĞƌƐ͗ϮϵƉĂǇƉŚŽŶĞƐ
sĂƌŝŽƵƐŽƚŚĞƌhƐŝƚĞƐ͕Ğ͘Ő͕͘^Ăůƚ>ĂŬĞdƌĂŶƐŝƚŝŽŶ&ĂĐŝůŝƚǇ͕&ƌĞĚ,ŽƵƐĞdƌĂŝŶŝŶŐĐĂĚĞŵǇ͕&ŽƌƚŝƚƵĚĞdƌĞĂƚŵĞŶƚ
ĞŶƚĞƌĂŶĚĚƵůƚWƌŽďĂƚŝŽŶΘWĂƌŽůĞƐŝƚĞƐ͗ϵƉĂǇƉŚŽŶĞƐ

ƚƚŚĞƉƌĞƐĞŶƚƚŝŵĞ͕ƚŚĞĐĂƉĂďŝůŝƚǇƚŽŵŽŶŝƚŽƌĂŶĚͬŽƌƚŽƌĞĐŽƌĚĐĂůůƐŝƐŶŽƚƌĞƋƵŝƌĞĚĂƚhƐŝƚĞƐŽƚŚĞƌƚŚĂŶƚŚĞhƚĂŚ^ƚĂƚĞ
WƌŝƐŽŶͲƌĂƉĞƌĂŶĚƚŚĞĞŶƚƌĂůhƚĂŚŽƌƌĞĐƚŝŽŶĂů&ĂĐŝůŝƚǇͲ'ƵŶŶŝƐŽŶ͘,ŽǁĞǀĞƌ͕ŵŽŶŝƚŽƌŝŶŐĂŶĚͬŽƌƌĞĐŽƌĚŝŶŐĐĂƉĂďŝůŝƚǇŵĂǇ
ďĞƌĞƋƵŝƌĞĚŝŶƚŚĞĨƵƚƵƌĞ͘/ĨĚƵƌŝŶŐƚŚĞĐŽŶƚƌĂĐƚƚĞƌŵ͕hƌĞƋƵĞƐƚƐƚŚĞĐĂƉĂďŝůŝƚǇƚŽŵŽŶŝƚŽƌĂŶĚͬŽƌƚŽƌĞĐŽƌĚŶŽŶͲůĞŐĂů
ŝŶŵĂƚĞƚĞůĞƉŚŽŶĞĐŽŶǀĞƌƐĂƚŝŽŶƐĂƚĞǆŝƐƚŝŶŐŽŵŵƵŶŝƚǇŽƌƌĞĐƚŝŽŶĂůĞŶƚĞƌƐ͕ƚŚĞ^Ăůƚ>ĂŬĞdƌĂŶƐŝƚŝŽŶ&ĂĐŝůŝƚǇ͕ƚŚĞ&ŽƌƚŝƚƵĚĞ
dƌĞĂƚŵĞŶƚĞŶƚĞƌ͕ĚƵůƚWƌŽďĂƚŝŽŶĂŶĚWĂƌŽůĞƐŝƚĞƐĂŶĚͬŽƌƚŚĞ&ƌĞĚ,ŽƵƐĞdƌĂŝŶŝŶŐĐĂĚĞŵǇĂŶĚͬŽƌŝĨhƌĞƋƵĞƐƚƐƚŚĞ
ŝŵƉůĞŵĞŶƚĂƚŝŽŶŽĨŵŽŶŝƚŽƌŝŶŐĂŶĚͬŽƌƌĞĐŽƌĚŝŶŐĐĂƉĂďŝůŝƚŝĞƐĂƚĂůƚŽŐĞƚŚĞƌΗŶĞǁΗƐŝƚĞƐ͕ƚŚŽƐĞŶŽƚƐƉĞĐŝĨŝĐĂůůǇŝĚĞŶƚŝĨŝĞĚŝŶƚŚĞ
Z&W͕ƚŚĞŶhǁŝůůŶĞŐŽƚŝĂƚĞĐŽŵƉĞŶƐĂƚŝŽŶĨŽƌ͞ĂĐƚƵĂů͟ĐŽƐƚƐŝŶĐƵƌƌĞĚďǇƚŚĞ^ƚĂƚĞ͛ƐŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐĐŽŶƚƌĂĐƚŽƌ͘
͞ƚƚĂĐŚŵĞŶƚ'ʹ͞WŚŽŶĞhƐĂŐĞ/ŶĨŽƌŵĂƚŝŽŶ͟ĐŽŶƚĂŝŶƐ͗ϭͿŝŶŵĂƚĞŵŝŶƵƚĞƐ͕ƌĞǀĞŶƵĞĂŶĚĐŽŵŵŝƐƐŝŽŶŝŶĨŽƌŵĂƚŝŽŶĨŽƌƚŚĞ
ƉĞƌŝŽĚ:ĂŶƵĂƌǇϮϬϭϯƚŚƌŽƵŐŚĞĐĞŵďĞƌϮϬϭϯ͘
dŚĞ^ƚĂƚĞ͛ƐŝŶĐƵŵďĞŶƚŝŶŵĂƚĞƐĞƌǀŝĐĞƉƌŽǀŝĚĞƌ;'d>ͿŚĂƐĂƐĞƌǀŝĐĞĚĞůŝǀĞƌǇĂƌƌĂŶŐĞŵĞŶƚŝŶͲƉůĂĐĞǁŝƚŚ'ƵŶŶŝƐŽŶdĞůĞƉŚŽŶĞ
ŽŵƉĂŶǇ;'dͿĂƐƌĞŐĂƌĚƐƚŚĞĞŶƚƌĂůhƚĂŚŽƌƌĞĐƚŝŽŶĂů&ĂĐŝůŝƚǇ;h&Ϳ;'ƵŶŶŝƐŽŶWƌŝƐŽŶͿ͘dŚĞĂƌƌĂŶŐĞŵĞŶƚǁĂƐŶĞĐĞƐƐĂƌǇ
ďĞĐĂƵƐĞ'dĚŽĞƐŶŽƚĐƵƌƌĞŶƚůǇŚĂǀĞĂĐůĂƐƐŽĨƐĞƌǀŝĐĞƚŽŚĂŶĚůĞŝŶŵĂƚĞƉŚŽŶĞĐĂůůƐ͘dŚĞĐƵƌƌĞŶƚŝŶŵĂƚĞĚŝĂůƚŽŶĞ
ŽƌŝŐŝŶĂƚĞƐŝŶƚŚĞĞŶƚƵƌǇ>ŝŶŬĞŶƚƌĂůKĨĨŝĐĞŝŶ^ĂůŝŶĂ͕hƚĂŚĂŶĚŝƐƚƌĂŶƐƉŽƌƚĞĚƚŽh&ǀŝĂdͲϭĐŽŶŶĞĐƚŝŶŐƚŚƌŽƵŐŚ'd͛Ɛ
ĞŶƚƌĂůKĨĨŝĐĞĂŶĚƚŚĞŶŽǀĞƌĂdͲϭĨƌŽŵ'dƚŽh&͘'d>ƉĂǇƐĂŵŽŶƚŚůǇĐŚĂƌŐĞƚŽĞŶƚƵƌǇ>ŝŶŬĂŶĚƚŽ'dĨŽƌƚŚŝƐƐĞƌǀŝĐĞ͘
dĞůĞƉŚŽŶĞƐŝŶƚŚĞďĂƌƌŝĞƌǀŝƐŝƚŝŶŐďŽŽƚŚƐĂƌĞŶŽƚƵƐĞĚĂƚƚŚĞƌĂƉĞƌŽƌĂƚƚŚĞh&ĨĂĐŝůŝƚŝĞƐ͘
ƚƚŚĞĐƵƌƌĞŶƚƚŝŵĞ͕hƌĞƋƵŝƌĞƐĂƉŚǇƐŝĐĂůĂĚĚƌĞƐƐƚŽďĞĂƚƚĂĐŚĞĚƚŽĂůůƚĞůĞƉŚŽŶĞƐƚŽǁŚŝĐŚĐĂůůƐĂƌĞďĞŝŶŐŵĂĚĞďǇh
ŽĨĨĞŶĚĞƌƐ͘dŚŝƐƌĞƋƵŝƌĞŵĞŶƚŝƐďĂƐĞĚŽŶh͛ŝŶǀĞƐƚŝŐĂƚŝǀĞŶĞĞĚƐĂŶĚh͛ƌĞƋƵŝƌĞŵĞŶƚƚŽŚĂǀĞĂƉŚǇƐŝĐĂůĂĚĚƌĞƐƐ
ĂƐƐŽĐŝĂƚĞĚǁŝƚŚƚŚĞĐĂůůĞĚŶƵŵďĞƌ͘dŚŝƐƌĞƋƵŝƌĞƐĂůůĐĞůůƉŚŽŶĞƐƚŚĂƚŝŶŵĂƚĞƐǁĂŶƚĂĚĚĞĚƚŽƚŚĞŝƌĐĂůůŝŶŐůŝƐƚƐƚŽƐƵďŵŝƚĂ
ƉŚŽŶĞďŝůůǁŝƚŚƚŚĞƉŚǇƐŝĐĂůĂĚĚƌĞƐƐ͘ůůƉŚŽŶĞŶƵŵďĞƌƐĂƌĞǀĞƌŝĨŝĞĚďǇƚŚĞĐŽŶƚƌĂĐƚŽƌ͛ƐŽŶƐŝƚĞƚĞĐŚŶŝĐŝĂŶ͘hĚŽĞƐŶŽƚ
ĨŽƌĞƐĞĞĂĐŚĂŶŐĞŝŶƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘
dŚĞƌĞĂƌĞĐƵƌƌĞŶƚůǇƚǁŽ;ϮͿƉŽƌƚĂďůĞƉŚŽŶĞƐǁŝƚŚϭϬϬĨŽŽƚĐŽƌĚƐƵƐĞĚǁŝƚŚŝŶƚŚĞƌĂƉĞƌĨĂĐŝůŝƚǇ͘dŚĞƉŚŽŶĞƐĂƌĞƐƚĂŶĚĂƌĚ
ĚĞƐŬƐĞƚƐĂŶĚĂƌĞƵƐĞĚŝŶƚŚĞŝŶĨŝƌŵĂƌǇĂŶĚŝŶŵĂǆŝŵƵŵƐĞĐƵƌŝƚǇ͘EŽƉŽƌƚĂďůĞƉŚŽŶĞƐĞǆŝƐƚĂƚh&͘
dŚĞŝŶĐƵŵďĞŶƚ;'d>ͿŚĂƐĂŶŝŶƚĞƌĨĂĐĞǁŝƚŚh͛ŝǀŝƐŝŽŶŽĨ/ŶƐƚŝƚƵƚŝŽŶĂůKƉĞƌĂƚŝŽŶƐ͛;/K͛ͿŝŶŵĂƚĞŵĂŶĂŐĞŵĞŶƚƐǇƐƚĞŵ;KͲdƌĂĐŬͿ͘
dŚĞƐƵĐĐĞƐƐĨƵůĐŽŶƚƌĂĐƚŽƌǁŝůůŶŽƚďĞƌĞƋƵŝƌĞĚƚŽŝŶƚĞƌĨĂĐĞǁŝƚŚKͲdƌĂĐŬ͘'d>ƌĞƋƵĞƐƚĞĚƚŚĞŝŶƚĞƌĨĂĐĞƚŽĂƵƚŽŵĂƚŝĐĂůůǇƵƉĚĂƚĞƚŚĞŝƌ
ƐǇƐƚĞŵǁŚĞŶĂŶŝŶŵĂƚĞŝƐŵŽǀĞĚǁŝƚŚŝŶͬďĞƚǁĞĞŶƚŚĞƌĂƉĞƌWƌŝƐŽŶĂŶĚh&͕ƚŽĂĐŽƵŶƚǇũĂŝů͕ƌĞůĞĂƐĞĚƚŽƉƌŽďĂƚŝŽŶŽƌƚŽƉĂƌŽůĞ͕
ĞƚĐ͘dŚŝƐŝŶƚĞƌĨĂĐĞĂůůŽǁƐ'd>ƚŽůŝŵŝƚĂŶŝŶŵĂƚĞƚŽŵĂŬĞĐĂůůƐŽŶůǇŝŶƚŚĂƚŝŶŵĂƚĞ͛ƐĂƐƐŝŐŶĞĚŚŽƵƐŝŶŐƵŶŝƚƚŚƵƐŵĞĞƚŝŶŐh͛ƐĞĐƵƌŝƚǇ
ŶĞĞĚƐ͘dŚĞƐƵĐĐĞƐƐĨƵůĐŽŶƚƌĂĐƚŽƌǁŽƵůĚďĞĂůůŽǁĞĚƚŚĞƐĂŵĞŝŶƚĞƌĨĂĐĞĂƌƌĂŶŐĞŵĞŶƚƐŚŽƵůĚƚŚĞǇĚĞƐŝƌĞ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 4
Submitted: August 11, 2014
p. 778

State of Utah

Bid JM14012

Section 5 – Detailed Response
&ƵƚƵƌĞWůĂŶƐ
ĚĚŝƚŝŽŶĂůŝŶŵĂƚĞŚŽƵƐŝŶŐƵŶŝƚƐĂƌĞŶŽƚĂŶƚŝĐŝƉĂƚĞĚĂƚƚŚĞĐƵƌƌĞŶƚh^WƌĂƉĞƌƐŝƚĞ͕ĂůƚŚŽƵŐŚƉƌŝƐŽŶƌĞůŽĐĂƚŝŽŶŝƐĞǆƉĞĐƚĞĚŝŶƚŚĞ
ĐŽŵŝŶŐǇĞĂƌƐ;ŵŽƐƚůŝŬĞůǇŶŽƚĚƵƌŝŶŐƚŚŝƐĐŽŶƚƌĂĐƚƉĞƌŝŽĚ͕ďƵƚƉŽƐƐŝďůĞͿ͘ůŽĐĂƚŝŽŶĂŶĚĚĂƚĞĨŽƌƚŚĞƉƌŝƐŽŶƌĞůŽĐĂƚŝŽŶŚĂƐŶŽƚǇĞƚ
ďĞĞŶƐĞƚ͘ĐŽŵŵŝƚƚĞĞŚĂƐďĞĞŶĨŽƌŵĞĚƚŽŵĂŬĞƚŚĞƐĞĚĞĐŝƐŝŽŶƐ͘/ĨĐŽŶƐƚƌƵĐƚŝŽŶĨŽƌƚŚĞƌĞůŽĐĂƚŝŽŶŽĨƚŚĞƉƌŝƐŽŶŚĂƉƉĞŶƐĚƵƌŝŶŐ
ƚŚĞĂǁĂƌĚĞĚĐŽŶƚƌĂĐƚƉĞƌŝŽĚ͕ƚŚĞ^ƚĂƚĞƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽŽŶĞŽĨƚŚĞĨŽůůŽǁŝŶŐƚŚĂƚǁŽƵůĚĂĐĐŽŵŵŽĚĂƚĞƚŚĞƵƉĐŽŵŝŶŐ
ĐŚĂŶŐĞƐĂŶĚŶĞĞĚƐ͗ϭͿƚĞƌŵŝŶĂƚĞƚŚĞĐƵƌƌĞŶƚĐŽŶƚƌĂĐƚƚŽƐŽůŝĐŝƚĂŶĞǁZ&W͕ŽƌϮͿĂŵĞŶĚƚŚĞĐƵƌƌĞŶƚĐŽŶƚƌĂĐƚ͘
ƚƚŚŝƐǁƌŝƚŝŶŐ͕ĂŶĂĚĚŝƚŝŽŶĂů;ŶĞǁͿh&Ͳ'ƵŶŶŝƐŽŶϭϵϮďĞĚŚŽƵƐŝŶŐƵŶŝƚŝƐĞǆƉĞĐƚĞĚƚŽďĞŐŝŶĐŽŶƐƚƌƵĐƚŝŽŶŝŶƵƉĐŽŵŝŶŐ
ŵŽŶƚŚƐ͘ŶĂĚĚŝƚŝŽŶĂů;ŶĞǁͿϰŚŽƵƐŝŶŐƵŶŝƚƐĂƌĞĂůƐŽƉŽƐƐŝďůĞĚƵƌŝŶŐƚŚĞƚĞƌŵŽĨƚŚŝƐĐŽŶƚƌĂĐƚ͕ďƵƚĂƌĞŶŽƚŐƵĂƌĂŶƚĞĞĚ͘
/ŶƚŚĞƉĂƐƚ͕hŚĂƐŶŽƚĂůůŽǁĞĚĨŽƌĚĞďŝƚĐĂůůŝŶŐ͘hŝƐŝŶƚĞƌĞƐƚĞĚŝŶƚŚĞƉŽƐƐŝďŝůŝƚǇŽĨƉƵƚƚŝŶŐƚŚŝƐŽƉƚŝŽŶŝŶƉůĂĐĞĨŽƌŝŶŵĂƚĞƐ
ƚŽƉůĂĐĞĂĐĂůůƵƐŝŶŐƚĞůĞƉŚŽŶĞƚŝŵĞƚŚĂƚŚĂƐďĞĞŶƉƌĞͲƉƵƌĐŚĂƐĞĚ;ĚĞďŝƚĞĚĨƌŽŵŚŝƐͬŚĞƌďĂŶŬĂĐĐŽƵŶƚͿ͘dŚĞŝŶŵĂƚĞƐǇƐƚĞŵ
ǁŽƵůĚŶĞĞĚƚŽďĞƐĞĐƵƌĞ͕ƚƌĂĐŬďĂůĂŶĐĞƐĨŽƌƚŚĞŝŶŵĂƚĞ͕ĂŶĚƉƌŽǀŝĚĞĂŶŽƉƚŝŽŶǁŚĞƌĞƚŚĞŝŶŵĂƚĞǁŽƵůĚŶŽƚŶĞĞĚƚŽŚĂǀĞĂ
ĐĂůůŝŶŐĐĂƌĚŝŶƚŚĞŝƌƉŽƐƐĞƐƐŝŽŶ͘ƉƉƌŽǀĂůƚŽŝŵƉůĞŵĞŶƚƚŚŝƐŽƉƚŝŽŶǁŽƵůĚďĞƉĞƌŝǀŝƐŝŽŶŽĨ/ŶƐƚŝƚƵƚŝŽŶĂůKƉĞƌĂƚŝŽŶƐ;/KͿ
ĚŵŝŶŝƐƚƌĂƚŝŽŶĂƚh͘
ŶǇͬĂůůƉůĂŶŶĞĚĨĂĐŝůŝƚǇŽƉĞŶŝŶŐƐĂŶĚͬŽƌĂĚĚŝƚŝŽŶƐƚŽĞǆƉĂŶĚĂƌĞƐƵďũĞĐƚƚŽĐŚĂŶŐĞĂƚĂŶǇƚŝŵĞĂŶĚĂŶǇͬĂůůĐŽƵůĚƌĞƋƵŝƌĞ
ĂĚĚŝƚŝŽŶĂůŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐ͕ƐƉĞĐŝĨŝĞĚĐƵƚͲŽĨĨƐǁŝƚĐŚĞƐ͕ŵŽŶŝƚŽƌŝŶŐͬƌĞĐŽƌĚŝŶŐĞƋƵŝƉŵĞŶƚ͕ǁŽƌŬƐƚĂƚŝŽŶƐ͕ǀŝĚĞŽǀŝƐŝƚĂƚŝŽŶ
ĞƋƵŝƉŵĞŶƚͬƐĞƚƵƉ͕ĂŶĚƉŽƐƐŝďůǇŽƚŚĞƌŶĞǁƚĞĐŚŶŽůŽŐǇĞƋƵŝƉŵĞŶƚĂŶĚƐĞƚƵƉ͘

CenturyLink Response: Accept and comply.
E>>d/KEK&WZKhZDEd
dŚĞ^ƚĂƚĞƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽĐĂŶĐĞůƚŚŝƐƐŽůŝĐŝƚĂƚŝŽŶĂƚĂŶǇƚŝŵĞĂŶĚŶŽƚĂǁĂƌĚĂĐŽŶƚƌĂĐƚŝĨƐƵĐŚĂĐƚŝŽŶŝƐĚĞƚĞƌŵŝŶĞĚŝŶ
ǁƌŝƚŝŶŐƚŽďĞŝŶƚŚĞďĞƐƚŝŶƚĞƌĞƐƚŽĨƚŚĞ^ƚĂƚĞ͘;ƌĞĨ͘Αϲϯ'ͲϲĂͲϳϬϵhͿ͘
/^^h/E'K&&/EZ&WZ&ZEEhDZ
dŚĞ^ƚĂƚĞŽĨhƚĂŚŝǀŝƐŝŽŶŽĨWƵƌĐŚĂƐŝŶŐŝƐƚŚĞŝƐƐƵŝŶŐŽĨĨŝĐĞĨŽƌƚŚŝƐĚŽĐƵŵĞŶƚĂŶĚĂůůƐƵďƐĞƋƵĞŶƚĂĚĚĞŶĚĂƌĞůĂƚŝŶŐƚŽŝƚ͕ŽŶ
ďĞŚĂůĨŽĨƚŚĞhƚĂŚĞƉĂƌƚŵĞŶƚŽĨŽƌƌĞĐƚŝŽŶƐ͘dŚĞƌĞĨĞƌĞŶĐĞŶƵŵďĞƌĨŽƌƚŚĞƚƌĂŶƐĂĐƚŝŽŶŝƐ^ŽůŝĐŝƚĂƚŝŽŶη:DϭϰϬϭϮ͘dŚŝƐ
ŶƵŵďĞƌŵƵƐƚďĞƌĞĨĞƌƌĞĚƚŽŽŶĂůůƉƌŽƉŽƐĂůƐ͕ĐŽƌƌĞƐƉŽŶĚĞŶĐĞ͕ĂŶĚĚŽĐƵŵĞŶƚĂƚŝŽŶƌĞůĂƚŝŶŐƚŽƚŚĞZ&W͘
EKd/͗tŚĞƌĞǀĞƌƚŚĞƚĞƌŵďŝĚ͕ďŝĚĚĞƌ͕ďŝĚĚŝŶŐŽƌƋƵŽƚĞĂƉƉĞĂƌƐŝŶƚŚŝƐƐŽůŝĐŝƚĂƚŝŽŶŽƌƌĞĨĞƌĞŶĐĞŝƐŵĂĚĞƚŽĂďŝĚ͕ďŝĚĚĞƌ͕
ďŝĚĚŝŶŐ͕ŽƌƋƵŽƚĞ͕ŝƚƐŚĂůůďĞŝŶƚĞƌƉƌĞƚĞĚƚŽŵĞĂŶŽĨĨĞƌŽƌ͕ĂƐĚĞĨŝŶĞĚŝŶϲϯ'ͲϲĂͲϭϬϯ;ϯϬͿ͕Z&W͕ŽƌZĞƋƵĞƐƚĨŽƌWƌŽƉŽƐĂůƐ͕ĂƐ
ĚĞĨŝŶĞĚŝŶϲϯ'ͲϲĂͲϭϬϯ;ϯϴͿĂŶĚƚŚĞƉƌŽĐƵƌĞŵĞŶƚƐŚĂůůďĞĐŽŶĚƵĐƚĞĚƐƵďũĞĐƚƚŽƚŚĞƉƌŽǀŝƐŝŽŶƐŽĨϲϯ'ͲϲĂͲϳϬϭͲϳϭϭ͘
^hD/dd/E'zKhZWZKWK^>
EKd/͗ǇƐƵďŵŝƚƚŝŶŐĂƉƌŽƉŽƐĂůŝŶƌĞƐƉŽŶƐĞƚŽƚŚŝƐZ&W͕ƚŚĞŽĨĨĞƌŽƌĂĐŬŶŽǁůĞĚŐĞƐĂŶĚĂŐƌĞĞƐƚŚĂƚƚŚĞƌĞƋƵŝƌĞŵĞŶƚƐ͕
ƐĐŽƉĞŽĨǁŽƌŬ͕ĂŶĚƚŚĞĞǀĂůƵĂƚŝŽŶƉƌŽĐĞƐƐŽƵƚůŝŶĞĚŝŶƚŚĞZ&WĂƌĞƵŶĚĞƌƐƚŽŽĚ͕ĨĂŝƌ͕ĞƋƵŝƚĂďůĞ͕ĂŶĚĂƌĞŶŽƚƵŶĚƵůǇ
ƌĞƐƚƌŝĐƚŝǀĞ͘
EŽƚŝĨŝĐĂƚŝŽŶƚŽƚŚĞ^ƚĂƚĞŽĨĂŶǇĂŵďŝŐƵŝƚǇ͕ŝŶĐŽŶƐŝƐƚĞŶĐǇ͕ĞǆĐĞƐƐŝǀĞůǇƌĞƐƚƌŝĐƚŝǀĞƌĞƋƵŝƌĞŵĞŶƚƐ͕ĂŶĚĞƌƌŽƌƐŝŶƚŚĞ
ƐŽůŝĐŝƚĂƚŝŽŶĚŽĐƵŵĞŶƚƐ͕ƐŽůŝĐŝƚĂƚŝŽŶƋƵĞƐƚŝŽŶƐ͕ŽƌĞǆĐĞƉƚŝŽŶƐƚŽƚŚĞƐĐŽƉĞͬĐŽŶƚĞŶƚŽĨƚŚĞZ&WDh^dďĞƐƵďŵŝƚƚĞĚĂƐĂ
ƋƵĞƐƚŝŽŶƚŚƌŽƵŐŚŝĚ^ǇŶĐĚƵƌŝŶŐƚŚĞƐŽůŝĐŝƚĂƚŝŽŶƉƌŽĐĞƐƐĂŶĚƉƌŝŽƌƚŽƚŚĞĐůŽƐŝŶŐĚĂƚĞŽĨƚŝŵĞĨŽƌƋƵĞƐƚŝŽŶƐ͘
ǆĐĞƉƚŝŽŶƐƚŽƐĐŽƉĞͬĐŽŶƚĞŶƚŽĨƚŚĞZ&WƚŚĂƚŚĂǀĞŶŽƚďĞĞŶƉƌĞǀŝŽƵƐůǇĂĚĚƌĞƐƐĞĚǁŝƚŚŝŶƚŚĞYΘƉĞƌŝŽĚŽĨƚŚĞ
ƉƌŽĐƵƌĞŵĞŶƚǁŝůůďĞĚŝƐĂůůŽǁĞĚ͘
WƌŽƉŽƐĂůƐŵƵƐƚďĞƌĞĐĞŝǀĞĚďǇƚŚĞƉŽƐƚĞĚĚƵĞĚĂƚĞĂŶĚƚŝŵĞ͘WƌŽƉŽƐĂůƐƌĞĐĞŝǀĞĚĂĨƚĞƌƚŚĞĚĞĂĚůŝŶĞǁŝůůďĞůĂƚĞĂŶĚ
ŝŶĞůŝŐŝďůĞĨŽƌĐŽŶƐŝĚĞƌĂƚŝŽŶ͘
,ĂƌĚĐŽƉǇƐƵďŵŝƐƐŝŽŶŝŶƐƚƌƵĐƚŝŽŶƐ͗dŚĞƉƌĞĨĞƌƌĞĚŵĞƚŚŽĚŽĨƐƵďŵŝƚƚŝŶŐǇŽƵƌƉƌŽƉŽƐĂůŝƐĞůĞĐƚƌŽŶŝĐĂůůǇƚŚƌŽƵŐŚŝĚ^ǇŶĐ͘
,ŽǁĞǀĞƌ͕ŝĨǇŽƵĐŚŽŽƐĞƚŽƐƵďŵŝƚǇŽƵƌƌĞƐƉŽŶƐĞŝŶŚĂƌĚĐŽƉǇĨŽƌŵ͕ŽŶĞ;ϭͿŽƌŝŐŝŶĂůĂŶĚŽŶĞ;ϭͿŝĚĞŶƚŝĐĂůĐŽƉǇŽĨǇŽƵƌ
dĞĐŚŶŝĐĂůWƌŽƉŽƐĂůŵƵƐƚďĞƌĞĐĞŝǀĞĚƉƌŝŽƌƚŽƚŚĞƵĞĂƚĞĂŶĚdŝŵĞĂƚƚŚĞĨŽůůŽǁŝŶŐĂĚĚƌĞƐƐ͗

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 5
Submitted: August 11, 2014
p. 779

State of Utah

Bid JM14012

Section 5 – Detailed Response
^ƚĂƚĞŽĨhƚĂŚŝǀŝƐŝŽŶŽĨWƵƌĐŚĂƐŝŶŐ
ϯϭϱϬ^ƚĂƚĞKĨĨŝĐĞƵŝůĚŝŶŐ͕ĂƉŝƚŽů,ŝůů
W͘K͘ŽǆϭϰϭϬϲϭ
^Ăůƚ>ĂŬĞŝƚǇ͕hƚĂŚϴϰϭϭϰͲϭϬϲϭ͘
ĚĚŝƚŝŽŶĂůůǇ͕ŽŶĞ;ϭͿŽƌŝŐŝŶĂůŽƐƚWƌŽƉŽƐĂůĨŽƌŵ;ƐĞĞƚƚĂĐŚŵĞŶƚͲŽƐƚƌĞĂŬĚŽǁŶ^ŚĞĞƚͿŵƵƐƚďĞƐƵďŵŝƚƚĞĚŝŶĂ
ƐĞƉĂƌĂƚĞůǇƐĞĂůĞĚĞŶǀĞůŽƉĞĚĞůŝǀĞƌĞĚĂƚƚŚĞƐĂŵĞƚŝŵĞĂƐƚŚĞdĞĐŚŶŝĐĂůWƌŽƉŽƐĂů͘dŚĞŽƵƚƐŝĚĞĐŽǀĞƌŽĨƚŚĞƉĂĐŬĂŐĞ
ĐŽŶƚĂŝŶŝŶŐƚŚĞdĞĐŚŶŝĐĂůWƌŽƉŽƐĂůƐŚĂůůďĞĐůĞĂƌůǇŵĂƌŬĞĚ͞^ŽůŝĐŝƚĂƚŝŽŶη:DϭϰϬϭϮʹdĞĐŚŶŝĐĂůWƌŽƉŽƐĂůĂŶĚŝŶĐůƵĚĞƚŚĞƵĞ
ĂƚĞĂŶĚdŝŵĞ͟dŚĞŽƵƚƐŝĚĞĐŽǀĞƌŽĨƚŚĞŽƐƚWƌŽƉŽƐĂůƐŚĂůůďĞĐůĞĂƌůǇŵĂƌŬĞĚ͞^ŽůŝĐŝƚĂƚŝŽŶη:DϭϰϬϭϮʹŽƐƚWƌŽƉŽƐĂůĂŶĚ
ŝŶĐůƵĚĞƚŚĞƵĞĂƚĞĂŶĚdŝŵĞ͟ZĞĨĞƌƚŽƚŚĞZĞƋƵĞƐƚĨŽƌWƌŽƉŽƐĂůʹ/ŶƐƚƌƵĐƚŝŽŶƐĂŶĚ'ĞŶĞƌĂůWƌŽǀŝƐŝŽŶƐĨŽƌĨƵƌƚŚĞƌ
ŝŶĨŽƌŵĂƚŝŽŶŽŶƉƌŽƉŽƐĂůƐƵďŵŝƐƐŝŽŶƐ͘
WůĞĂƐĞĂůůŽǁƐƵĨĨŝĐŝĞŶƚƚŝŵĞĨŽƌĚĞůŝǀĞƌǇŽĨŚĂƌĚĐŽƉǇƌĞƐƉŽŶƐĞƐ͘ZĞƐƉŽŶƐĞƐƐĞŶƚŽǀĞƌŶŝŐŚƚ͕ďƵƚŶŽƚƌĞĐĞŝǀĞĚďǇƚŚĞ
ĐůŽƐŝŶŐĚĂƚĞĂŶĚƚŝŵĞǁŝůůŶŽƚďĞĂĐĐĞƉƚĞĚ͘
tŚĞŶƐƵďŵŝƚƚŝŶŐĂƉƌŽƉŽƐĂůĞůĞĐƚƌŽŶŝĐĂůůǇƚŚƌŽƵŐŚŝĚ^ǇŶĐ͕ƉůĞĂƐĞĂůůŽǁƐƵĨĨŝĐŝĞŶƚƚŝŵĞƚŽĐŽŵƉůĞƚĞƚŚĞŽŶůŝŶĞĨŽƌŵƐĂŶĚ
ƚŽƵƉůŽĂĚǇŽƵƌƉƌŽƉŽƐĂůĚŽĐƵŵĞŶƚƐ͘dŚĞƐŽůŝĐŝƚĂƚŝŽŶǁŝůůĞŶĚĂƚƚŚĞĐůŽƐŝŶŐƚŝŵĞƉŽƐƚĞĚŝŶŝĚ^ǇŶĐ͘/ĨǇŽƵĂƌĞŝŶƚŚĞŵŝĚĚůĞ
ŽĨƵƉůŽĂĚŝŶŐǇŽƵƌƉƌŽƉŽƐĂůǁŚĞŶƚŚĞĚĞĂĚůŝŶĞĂƌƌŝǀĞƐ͕ƚŚĞƐǇƐƚĞŵǁŝůůƐƚŽƉƚŚĞƵƉůŽĂĚƉƌŽĐĞƐƐĂŶĚǇŽƵƌƉƌŽƉŽƐĂůǁŝůůŶŽƚ
ďĞĂĐĐĞƉƚĞĚďǇŝĚ^ǇŶĐ͕ĂŶĚǇŽƵƌĂƚƚĞŵƉƚĞĚƐƵďŵŝƐƐŝŽŶǁŝůůďĞĐŽŶƐŝĚĞƌĞĚĂƐŶŽŶͲƌĞƐƉŽŶƐŝǀĞ͘
ůĞĐƚƌŽŶŝĐƉƌŽƉŽƐĂůƐŵĂǇƌĞƋƵŝƌĞƵƉůŽĂĚŝŶŐŽĨĞůĞĐƚƌŽŶŝĐĂƚƚĂĐŚŵĞŶƚƐ͘ŝĚ^ǇŶĐ͛ƐƐŝƚĞǁŝůůĂĐĐĞƉƚĂǁŝĚĞǀĂƌŝĞƚǇŽĨĚŽĐƵŵĞŶƚ
ƚǇƉĞƐĂƐĂƚƚĂĐŚŵĞŶƚƐ͘,ŽǁĞǀĞƌ͕ƚŚĞ^ƚĂƚĞŽĨhƚĂŚŝƐƵŶĂďůĞƚŽǀŝĞǁĐĞƌƚĂŝŶĚŽĐƵŵĞŶƚƐ͘dŚĞƌĞĨŽƌĞ͕KEKdƐƵďŵŝƚ
ĚŽĐƵŵĞŶƚƐƚŚĂƚĂƌĞĞŵďĞĚĚĞĚ;ǌŝƉĨŝůĞƐͿ͕ŵŽǀŝĞƐ͕ǁŵƉ͕ĞŶĐƌǇƉƚĞĚ͕ĂŶĚŵƉϯĨŝůĞƐ͘ůůĚŽĐƵŵĞŶƚƐŵƵƐƚďĞƵƉůŽĂĚĞĚŝŶ
ŝĚ^ǇŶĐĂƐƐĞƉĂƌĂƚĞĨŝůĞƐ͘
ŽƐƚǁŝůůďĞĞǀĂůƵĂƚĞĚŝŶĚĞƉĞŶĚĞŶƚůǇĨƌŽŵƚŚĞƚĞĐŚŶŝĐĂůƉƌŽƉŽƐĂů͕ĂŶĚĂƐƐƵĐŚDh^dďĞƐƵďŵŝƚƚĞĚƐĞƉĂƌĂƚĞĨƌŽŵƚŚĞ
ƚĞĐŚŶŝĐĂůƉƌŽƉŽƐĂů͘&ĂŝůƵƌĞƚŽƐƵďŵŝƚĐŽƐƚŽƌƉƌŝĐŝŶŐĚĂƚĂƐĞƉĂƌĂƚĞůǇŵĂǇƌĞƐƵůƚŝŶǇŽƵƌƉƌŽƉŽƐĂůďĞŝŶŐũƵĚŐĞĚĂƐŶŽŶͲ
ƌĞƐƉŽŶƐŝǀĞ
ůůĐŽƐƚƐŝŶĐƵƌƌĞĚŝŶƚŚĞƉƌĞƉĂƌĂƚŝŽŶĂŶĚƐƵďŵŝƐƐŝŽŶŽĨĂƉƌŽƉŽƐĂůŝƐƚŚĞƌĞƐƉŽŶƐŝďŝůŝƚǇŽĨƚŚĞKĨĨĞƌŽƌĂŶĚǁŝůůŶŽƚďĞ
ƌĞŝŵďƵƌƐĞĚ͘

CenturyLink Response: Accept and comply.
>E'd,K&KEdZd
dŚĞŽŶƚƌĂĐƚƌĞƐƵůƚŝŶŐĨƌŽŵƚŚŝƐƐŽůŝĐŝƚĂƚŝŽŶǁŝůůďĞĨŽƌĂƉĞƌŝŽĚŽĨĨŝǀĞ;ϱͿǇĞĂƌƐ͘WƵƌƐƵĂŶƚƚŽhƚĂŚŽĚĞŶŶŽƚĂƚĞĚΑϲϯ'Ͳ
ϲĂͲϭϮϬϰĂŶǇĐŽŶƚƌĂĐƚƌĞƐƵůƚŝŶŐĨƌŽŵƚŚŝƐZ&WŵĂǇŶŽƚĞǆĐĞĞĚĂƉĞƌŝŽĚŽĨĨŝǀĞǇĞĂƌƐ͘
hŶůĞƐƐŽƚŚĞƌǁŝƐĞƐƚĂƚĞĚ͕ƚŚŝƐĐŽŶƚƌĂĐƚŵĂǇďĞƚĞƌŵŝŶĂƚĞĚďǇĞŝƚŚĞƌƉĂƌƚǇ͕ŝŶĂĚǀĂŶĐĞŽĨƚŚĞƐƉĞĐŝĨŝĞĚƚĞƌŵŝŶĂƚŝŽŶĚĂƚĞĂŶĚ
ĂĐĐŽƌĚŝŶŐƚŽƚŚĞƚĞƌŵƐŽĨ͕ƵƉŽŶǁƌŝƚƚĞŶŶŽƚŝĐĞďĞŝŶŐŐŝǀĞŶďǇĞŝƚŚĞƌƉĂƌƚǇ͘
dŚĞƌĞŝƐŶŽŐƵĂƌĂŶƚĞĞƚŚĂƚĐŽŶƚƌĂĐƚ;ƐͿǁŝůůďĞĂǁĂƌĚĞĚ͕ŽƌƚŚĂƚĂŶǇĨƵƚƵƌĞĐŽŶƚƌĂĐƚĞǆƚĞŶƐŝŽŶƐǁŝůůďĞĂǁĂƌĚĞĚ͘
dŚĞ^ƚĂƚĞŽĨhƚĂŚƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽƌĞǀŝĞǁĐŽŶƚƌĂĐƚ;ƐͿŽŶĂƌĞŐƵůĂƌďĂƐŝƐƌĞŐĂƌĚŝŶŐƉĞƌĨŽƌŵĂŶĐĞĂŶĚĐŽƐƚĂŶĂůǇƐŝƐĂŶĚ
ŵĂǇŶĞŐŽƚŝĂƚĞƉƌŝĐĞĂŶĚƐĞƌǀŝĐĞĞůĞŵĞŶƚƐĚƵƌŝŶŐƚŚĞƚĞƌŵŽĨƚŚĞĐŽŶƚƌĂĐƚ͘

CenturyLink Response: Accept and comply.
WZ/'hZEdWZ/K
dŚĞĐŽŶƚƌĂĐƚŽƌ͛ƐƉƌŽƉŽƐĞĚĐŽŵŵŝƐƐŝŽŶƌĞǀĞŶƵĞƉĞƌĐĞŶƚĂŐĞĐĂŶŶŽƚďĞƌĞĚƵĐĞĚĚƵƌŝŶŐƚŚĞƚĞƌŵŽĨƚŚĞĐŽŶƚƌĂĐƚƵŶůĞƐƐ
ŵƵƚƵĂůůǇĂŐƌĞĞĚƵƉŽŶďǇƚŚĞĐŽŶƚƌĂĐƚŽƌĂŶĚĂŶĂƵƚŚŽƌŝǌĞĚ^ƚĂƚĞƌĞƉƌĞƐĞŶƚĂƚŝǀĞ͘/ĨŝŶĚƵƐƚƌǇĐŽŵŵŝƐƐŝŽŶƌĞǀĞŶƵĞ
ƉĞƌĐĞŶƚĂŐĞƐƚƌĞŶĚƵƉǁĂƌĚĚƵƌŝŶŐƚŚĞƚĞƌŵŽĨƚŚĞĐŽŶƚƌĂĐƚ͕ƚŚĞŶƚŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚĂŐƌĞĞƚŽƉĂƐƐŽŶƐƵĐŚŝŶĐƌĞĂƐĞ;ƐͿƚŽ
ƚŚĞ^ƚĂƚĞ͘/ĨĚƵƌŝŶŐƚŚĞƚĞƌŵŽĨƚŚĞĐŽŶƚƌĂĐƚ͕hƌĞƋƵĞƐƚƐƚŚĞŝŵƉůĞŵĞŶƚĂƚŝŽŶŽĨĞŶŚĂŶĐĞŵĞŶƚƐ͕ƚĞĐŚŶŽůŽŐŝĞƐ͕ĞƚĐ͘ƚŚĂƚĂƌĞ
ĂƐƐŽĐŝĂƚĞĚǁŝƚŚƚŚĞŝŶŵĂƚĞƐǇƐƚĞŵ͕Ğ͘Ő͕͘ǀŽŝĐĞƌĞĐŽŐŶŝƚŝŽŶ͕ǀŝĚĞŽŝŵĂŐŝŶŐ͕ĐŽŵŵŝƐƐĂƌǇƐǇƐƚĞŵƐ͕ǀŝĚĞŽǀŝƐŝƚĂƚŝŽŶ͕ǀŝĚĞŽ
ĂƌƌĂŝŐŶŵĞŶƚ͕ĞͲŵĂŝůĐŽƌƌĞƐƉŽŶĚĞŶĐĞ͕ĂƚĂDŝŶŝŶŐ/ŶƚĞůůŝŐĞŶĐĞ^ŽĨƚǁĂƌĞ;ƚŚŝƐƐŽĨƚǁĂƌĞĐŽƵůĚďĞĂĐƋƵŝƌĞĚďǇhĂŶĚ

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 6
Submitted: August 11, 2014
p. 780

State of Utah

Bid JM14012

Section 5 – Detailed Response
ŽǀĞƌůĂŝĚŽŶƚŚĞŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞŽƌŝƚĐŽƵůĚďĞƉƌŽǀŝĚĞĚďǇƚŚĞƐƵĐĐĞƐƐĨƵůĐŽŶƚƌĂĐƚŽƌʹ͞ƚŽͲďĞͲ
ĚĞƚĞƌŵŝŶĞĚ͟Ϳ͕ĞƚĐ͕͘ƚŚĞŶƚŚĞ^ƚĂƚĞǁŝůůŶĞŐŽƚŝĂƚĞǁŝƚŚƚŚĞĐŽŶƚƌĂĐƚŽƌ͗ϭͿĂŵƵƚƵĂůůǇĂŐƌĞĞĂďůĞ͕ĐŽŵŵŝƐƐŝŽŶƌĞǀĞŶƵĞ
ƉĞƌĐĞŶƚĂŐĞƌĂƚĞƌĞĚƵĐƚŝŽŶĨŽƌĂƐƉĞĐŝĨŝĞĚƉĞƌŝŽĚŽĨƚŝŵĞŽƌϮͿĂĐŽŶƚƌĂĐƚƚĞƌŵ;ĞǆƚĞŶƐŝŽŶͿŐƵĂƌĂŶƚĞĞŝĨĂŶǇƐƵĐŚƚĞƌŵ;ƐͿ
ƌĞŵĂŝŶ;ĂƐƐƵŵŝŶŐƚŚĂƚƚŚĞ^ƚĂƚĞŝƐƉůĞĂƐĞĚǁŝƚŚƚŚĞƐĞƌǀŝĐĞďĞŝŶŐƉƌŽǀŝĚĞĚͿŝŶĂŶĞĨĨŽƌƚƚŽŽĨĨͲƐĞƚƚŚĞĐŽƐƚŝŶĐƵƌƌĞĚďǇƚŚĞ
ĐŽŶƚƌĂĐƚŽƌƚŽĂĐƋƵŝƌĞĂŶĚŝŵƉůĞŵĞŶƚƚŚĞƌĞƋƵĞƐƚĞĚĞŶŚĂŶĐĞŵĞŶƚ;ƐͿĂŶĚͬŽƌƚĞĐŚŶŽůŽŐŝĞƐ͖ĨŽƌŵĂůĐŽŶƚƌĂĐƚĂŵĞŶĚŵĞŶƚ;ƐͿ
ŵƵƐƚƌĞĨůĞĐƚƐƵĐŚŶĞŐŽƚŝĂƚŝŽŶƐ͘
dŚĞ^ƚĂƚĞǁŝůůŶĞŐŽƚŝĂƚĞĂŶĞƋƵŝƚĂďůĞĂĚũƵƐƚŵĞŶƚƚŽƚŚĞĐŽŵŵŝƐƐŝŽŶƌĂƚĞĂŶĚͬŽƌŽƚŚĞƌĐŽŶƚƌĂĐƚƚĞƌŵƐŝĨ͕ĚƵĞƚŽĨƵƚƵƌĞůĂǁƐ͕
ƌĞŐƵůĂƚŝŽŶƐ͕ŽƚŚĞƌŐŽǀĞƌŶŵĞŶƚĂůŵĂŶĚĂƚĞƐ͕ŽƌĂĚĚŝƚŝŽŶĂůĐŽƌƌĞĐƚŝŽŶĂůͬƐĞĐƵƌŝƚǇŶĞĞĚƐ͕ƚŚĞĐŽŶƚƌĂĐƚŽƌ͛ƐĐŽƐƚŽĨƉƌŽǀŝĚŝŶŐƚŚĞ
ŝŶŵĂƚĞƐǇƐƚĞŵŝƐŵĂƚĞƌŝĂůůǇŝŶĐƌĞĂƐĞĚĂŶĚͬŽƌƚŚĞƌĂƚĞƐƚŚĂƚƚŚĞĐŽŶƚƌĂĐƚŽƌŵĂǇĐŚĂƌŐĞƚŽĐĂůůĞĚƉĂƌƚŝĞƐĂƌĞŵĂƚĞƌŝĂůůǇ
ĚĞĐƌĞĂƐĞĚ͘dŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚƐƵďƐƚĂŶƚŝĂƚĞƚŚĞŝƌĐůĂŝŵĨŽƌƌĞůŝĞĨ͘

CenturyLink Response: Accept and comply.
^dEZKEdZddZD^EKE/d/KE^
ŶǇĐŽŶƚƌĂĐƚƌĞƐƵůƚŝŶŐĨƌŽŵƚŚŝƐZ&WǁŝůůŝŶĐůƵĚĞ͕ďƵƚŶŽƚďĞůŝŵŝƚĞĚƚŽƚŚĞĨŽůůŽǁŝŶŐ͗
x
x
x
x

dŚĞ^ƚĂƚĞ͛Ɛ^ƚĂŶĚĂƌĚdĞƌŵƐĂŶĚŽŶĚŝƚŝŽŶƐ;ƚƚĂĐŚŵĞŶƚͿ
^ĐŽƉĞŽĨtŽƌŬ;ƚƚĂĐŚŵĞŶƚͿ
ŽƐƚƌĞĂŬĚŽǁŶ^ŚĞĞƚ;ƚƚĂĐŚŵĞŶƚͿ
ŶǇĂĚĚĞŶĚƵŵƐƚŽƚŚĞƐŽůŝĐŝƚĂƚŝŽŶĂƐŝƐƐƵĞĚƚŚƌŽƵŐŚŝĚ^ǇŶĐ͘

ǆĐĞƉƚŝŽŶƐĂŶĚŽƌĂĚĚŝƚŝŽŶƐƚŽƚŚĞ^ƚĂƚĞ^ƚĂŶĚĂƌĚdĞƌŵƐĂŶĚŽŶĚŝƚŝŽŶƐĂƌĞƐƚƌŽŶŐůǇĚŝƐĐŽƵƌĂŐĞĚ͘
ǆĐĞƉƚŝŽŶƐĂŶĚĂĚĚŝƚŝŽŶƐƚŽƚŚĞ^ƚĂŶĚĂƌĚdĞƌŵƐĂŶĚŽŶĚŝƚŝŽŶƐŵƵƐƚďĞƐƵďŵŝƚƚĞĚǁŝƚŚƚŚĞƉƌŽƉŽƐĂůƌĞƐƉŽŶƐĞ͘ǆĐĞƉƚŝŽŶƐ͕
ĂĚĚŝƚŝŽŶƐ͕ƐĞƌǀŝĐĞůĞǀĞůĂŐƌĞĞŵĞŶƚƐ͕ĞƚĐ͘ƐƵďŵŝƚƚĞĚĂĨƚĞƌƚŚĞĚĂƚĞĂŶĚƚŝŵĞĨŽƌƌĞĐĞŝƉƚŽĨƉƌŽƉŽƐĂůƐǁŝůůŶŽƚďĞĐŽŶƐŝĚĞƌĞĚ͘
tĞďƐŝƚĞhZ>Ɛ͕ŽƌŝŶĨŽƌŵĂƚŝŽŶŽŶǁĞďƐŝƚĞhZ>ƐŵƵƐƚŶŽƚďĞƌĞƋƵĞƐƚĞĚŝŶƚŚĞZ&WĚŽĐƵŵĞŶƚĂŶĚŵƵƐƚŶŽƚďĞƐƵďŵŝƚƚĞĚ
ǁŝƚŚĂƉƌŽƉŽƐĂů͘hZ>ƐƉƌŽǀŝĚĞĚǁŝƚŚĂƉƌŽƉŽƐĂůŵĂǇƌĞƐƵůƚŝŶƚŚĂƚƉƌŽƉŽƐĂůďĞŝŶŐƌĞũĞĐƚĞĚĂƐŶŽŶͲƌĞƐƉŽŶƐŝǀĞ͘hZ>ƐĂƌĞĂůƐŽ
ƉƌŽŚŝďŝƚĞĚĨƌŽŵĂŶǇůĂŶŐƵĂŐĞŝŶĐůƵĚĞĚŝŶƚŚĞĨŝŶĂůĐŽŶƚƌĂĐƚĚŽĐƵŵĞŶƚ͘
ZĞƋƵŝƌĞĚĂĐĐĞƉƚĂŶĐĞŽĨĂŽŶƚƌĂĐƚŽƌ͛ƐŽƌ^ƵƉƉůŝĞƌ͛ƐƐƉĞĐŝĂůƚĞƌŵƐĂŶĚĐŽŶĚŝƚŝŽŶƐŵĂǇƌĞƐƵůƚŝŶǇŽƵƌƉƌŽƉŽƐĂůďĞŝŶŐ
ĚĞƚĞƌŵŝŶĞĚƚŽďĞŶŽŶͲƌĞƐƉŽŶƐŝǀĞ͘
dŚĞ^ƚĂƚĞƌĞƚĂŝŶƐƚŚĞƌŝŐŚƚƚŽƌĞĨƵƐĞƚŽŶĞŐŽƚŝĂƚĞŽŶĞǆĐĞƉƚŝŽŶƐƐŚŽƵůĚƚŚĞĞǆĐĞƉƚŝŽŶƐďĞĞǆĐĞƐƐŝǀĞ͕ŶŽƚŝŶƚŚĞďĞƐƚŝŶƚĞƌĞƐƚ
ŽĨƚŚĞ^ƚĂƚĞ͕ŶĞŐŽƚŝĂƚŝŽŶƐĐŽƵůĚƌĞƐƵůƚŝŶĞǆĐĞƐƐŝǀĞĐŽƐƚƐƚŽƚŚĞƐƚĂƚĞ͕ŽƌĐŽƵůĚĂĚǀĞƌƐĞůǇŝŵƉĂĐƚĞǆŝƐƚŝŶŐƚŝŵĞĐŽŶƐƚƌĂŝŶƚƐ͘
/ŶĂŵƵůƚŝƉůĞĂǁĂƌĚ͕ƚŚĞ^ƚĂƚĞƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽŶĞŐŽƚŝĂƚĞĞǆĐĞƉƚŝŽŶƐƚŽƚĞƌŵƐĂŶĚĐŽŶĚŝƚŝŽŶƐďĂƐĞĚŽŶƚŚĞŽĨĨĞƌŽƌǁŝƚŚ
ƚŚĞůĞĂƐƚƚŽƚŚĞŵŽƐƚĞǆĐĞƉƚŝŽŶƐƚĂŬĞŶ͘ŽŶƚƌĂĐƚƐŵĂǇďĞĐŽŵĞĞĨĨĞĐƚŝǀĞĂƐŶĞŐŽƚŝĂƚŝŽŶƐĂƌĞĐŽŵƉůĞƚĞĚ͘
/ĨŶĞŐŽƚŝĂƚŝŽŶƐĂƌĞƌĞƋƵŝƌĞĚ͕ĐŽŶƚƌĂĐƚŽƌŵƵƐƚƉƌŽǀŝĚĞĂůůĚŽĐƵŵĞŶƚƐŝŶtKZĨŽƌŵĂƚĨŽƌƌĞĚůŝŶĞĞĚŝƚŝŶŐ͘ŽŶƚƌĂĐƚŽƌŵƵƐƚ
ƉƌŽǀŝĚĞƚŚĞŶĂŵĞ͕ĐŽŶƚĂĐƚŝŶĨŽƌŵĂƚŝŽŶ͕ĂŶĚĂĐĐĞƐƐƚŽƚŚĞƉĞƌƐŽŶ;ƐͿƚŚĂƚǁŝůůďĞĚŝƌĞĐƚůǇŝŶǀŽůǀĞĚŝŶůĞŐĂůŶĞŐŽƚŝĂƚŝŽŶƐ͘

CenturyLink Response: Accept and comply.
Yh^d/KE^
ůůƋƵĞƐƚŝŽŶƐDh^dďĞƐƵďŵŝƚƚĞĚƚŚƌŽƵŐŚ/^zE;ǁǁǁ͘ďŝĚƐǇŶĐ͘ĐŽŵͿ͘YƵĞƐƚŝŽŶƐƐƵďŵŝƚƚĞĚƚŚƌŽƵŐŚĂŶǇŽƚŚĞƌĐŚĂŶŶĞůǁŝůů
ŶŽƚďĞĂŶƐǁĞƌĞĚ͘KŶůǇĂŶƐǁĞƌƐĚŝƐƐĞŵŝŶĂƚĞĚďǇƚŚĞ^ƚĂƚĞƚŚƌŽƵŐŚƚŚĞŝĚ^ǇŶĐƐǇƐƚĞŵŽƌƚŚƌŽƵŐŚĂŶĂƵƚŚŽƌŝǌĞĚĂŶĚƉƌŽƉĞƌůǇ
ŝƐƐƵĞĚĂĚĚĞŶĚƵŵƐŚĂůůƐĞƌǀĞĂƐƚŚĞŽĨĨŝĐŝĂůĂŶĚďŝŶĚŝŶŐƉŽƐŝƚŝŽŶŽĨƚŚĞ^ƚĂƚĞ͘ŶƐǁĞƌƐƉƌŽǀŝĚĞĚǀŝĂŝĚ^ǇŶĐǁŝůůĐŽŶƐƚŝƚƵƚĞĂŶ
ĂĚĚĞŶĚƵŵƚŽƚŚĞƐŽůŝĐŝƚĂƚŝŽŶ

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 7
Submitted: August 11, 2014
p. 781

State of Utah

Bid JM14012

Section 5 – Detailed Response
WZKdd/E&KZDd/KE
dŚĞ'ŽǀĞƌŶŵĞŶƚZĞĐŽƌĚƐĐĐĞƐƐĂŶĚDĂŶĂŐĞŵĞŶƚĐƚ;'ZDͿ͕hƚĂŚŽĚĞŶŶ͕͘^ƵďƐĞĐƚŝŽŶϲϯ'ͲϮͲϯϬϱ͕ƉƌŽǀŝĚĞƐŝŶƉĂƌƚ
ƚŚĂƚ͗
ƚŚĞĨŽůůŽǁŝŶŐƌĞĐŽƌĚƐĂƌĞƉƌŽƚĞĐƚĞĚŝĨƉƌŽƉĞƌůǇĐůĂƐƐŝĨŝĞĚďǇĂŐŽǀĞƌŶŵĞŶƚĞŶƚŝƚǇ͗
;ϭͿƚƌĂĚĞƐĞĐƌĞƚƐĂƐĚĞĨŝŶĞĚŝŶ^ĞĐƚŝŽŶϭϯͲϮϰͲϮŝĨƚŚĞƉĞƌƐŽŶƐƵďŵŝƚƚŝŶŐƚŚĞƚƌĂĚĞƐĞĐƌĞƚŚĂƐƉƌŽǀŝĚĞĚƚŚĞ
ŐŽǀĞƌŶŵĞŶƚĂů ĞŶƚŝƚǇ ǁŝƚŚ ƚŚĞ ŝŶĨŽƌŵĂƚŝŽŶ ƐƉĞĐŝĨŝĞĚ ŝŶ ^ĞĐƚŝŽŶ ϲϯ'ͲϮͲϯϬϵ ;ƵƐŝŶĞƐƐ ŽŶĨŝĚĞŶƚŝĂůŝƚǇ
ůĂŝŵƐͿ͖
;ϮͿĐŽŵŵĞƌĐŝĂůŝŶĨŽƌŵĂƚŝŽŶŽƌŶŽŶͲŝŶĚŝǀŝĚƵĂůĨŝŶĂŶĐŝĂůŝŶĨŽƌŵĂƚŝŽŶŽďƚĂŝŶĞĚĨƌŽŵĂƉĞƌƐŽŶŝĨ͗
;ĂͿĚŝƐĐůŽƐƵƌĞŽĨƚŚĞŝŶĨŽƌŵĂƚŝŽŶĐŽƵůĚƌĞĂƐŽŶĂďůǇďĞĞǆƉĞĐƚĞĚƚŽƌĞƐƵůƚŝŶƵŶĨĂŝƌĐŽŵƉĞƚŝƚŝǀĞŝŶũƵƌǇƚŽ
ƚŚĞ ƉĞƌƐŽŶ ƐƵďŵŝƚƚŝŶŐ ƚŚĞ ŝŶĨŽƌŵĂƚŝŽŶ Žƌ ǁŽƵůĚ ŝŵƉĂŝƌ ƚŚĞ ĂďŝůŝƚǇ ŽĨ ƚŚĞ ŐŽǀĞƌŶŵĞŶƚĂů ĞŶƚŝƚǇ ƚŽ
ŽďƚĂŝŶŶĞĐĞƐƐĂƌǇŝŶĨŽƌŵĂƚŝŽŶŝŶƚŚĞĨƵƚƵƌĞ͖
;ďͿƚŚĞƉĞƌƐŽŶƐƵďŵŝƚƚŝŶŐƚŚĞŝŶĨŽƌŵĂƚŝŽŶŚĂƐĂŐƌĞĂƚĞƌŝŶƚĞƌĞƐƚŝŶƉƌŽŚŝďŝƚŝŶŐĂĐĐĞƐƐƚŚĂŶƚŚĞƉƵďůŝĐ
ŝŶŽďƚĂŝŶŝŶŐĂĐĐĞƐƐ͖ĂŶĚ
;ĐͿƚŚĞƉĞƌƐŽŶƐƵďŵŝƚƚŝŶŐƚŚĞŝŶĨŽƌŵĂƚŝŽŶŚĂƐƉƌŽǀŝĚĞĚƚŚĞŐŽǀĞƌŶŵĞŶƚĂůĞŶƚŝƚǇǁŝƚŚƚŚĞŝŶĨŽƌŵĂƚŝŽŶ
ƐƉĞĐŝĨŝĞĚŝŶ^ĞĐƚŝŽŶϲϯ'ͲϮͲϯϬϵ͖
ΎΎΎΎΎ
;ϲͿƌĞĐŽƌĚƐƚŚĞĚŝƐĐůŽƐƵƌĞŽĨǁŚŝĐŚǁŽƵůĚŝŵƉĂŝƌŐŽǀĞƌŶŵĞŶƚĂůƉƌŽĐƵƌĞŵĞŶƚƉƌŽĐĞĞĚŝŶŐƐŽƌŐŝǀĞĂŶƵŶĨĂŝƌ
ĂĚǀĂŶƚĂŐĞƚŽĂŶǇƉĞƌƐŽŶƉƌŽƉŽƐŝŶŐƚŽĞŶƚĞƌŝŶƚŽĂĐŽŶƚƌĂĐƚŽƌĂŐƌĞĞŵĞŶƚǁŝƚŚĂŐŽǀĞƌŶŵĞŶƚĂůĞŶƚŝƚǇ͕
ĞǆĐĞƉƚƚŚĂƚƚŚŝƐ^ƵďƐĞĐƚŝŽŶ;ϲͿĚŽĞƐŶŽƚƌĞƐƚƌŝĐƚƚŚĞƌŝŐŚƚŽĨĂƉĞƌƐŽŶƚŽƐĞĞďŝĚƐƐƵďŵŝƚƚĞĚƚŽŽƌďǇĂ
ŐŽǀĞƌŶŵĞŶƚĂůĞŶƚŝƚǇĂĨƚĞƌďŝĚĚŝŶŐŚĂƐĐůŽƐĞĚ͖͘͘͘͘
'ZDƉƌŽǀŝĚĞƐƚŚĂƚƚƌĂĚĞƐĞĐƌĞƚƐ͕ĐŽŵŵĞƌĐŝĂůŝŶĨŽƌŵĂƚŝŽŶŽƌŶŽŶͲŝŶĚŝǀŝĚƵĂůĨŝŶĂŶĐŝĂůŝŶĨŽƌŵĂƚŝŽŶŵĂǇďĞƉƌŽƚĞĐƚĞĚďǇ
ƐƵďŵŝƚƚŝŶŐĂůĂŝŵŽĨƵƐŝŶĞƐƐŽŶĨŝĚĞŶƚŝĂůŝƚǇ͘
dŽƉƌŽƚĞĐƚŝŶĨŽƌŵĂƚŝŽŶƵŶĚĞƌĂůĂŝŵŽĨƵƐŝŶĞƐƐŽŶĨŝĚĞŶƚŝĂůŝƚǇ͕ƚŚĞŽĨĨĞƌŽƌŵƵƐƚ͗
ϭ͘
Ϯ͘
ϯ͘

WƌŽǀŝĚĞĂǁƌŝƚƚĞŶůĂŝŵŽĨƵƐŝŶĞƐƐŽŶĨŝĚĞŶƚŝĂůŝƚǇĂƚƚŚĞƚŝŵĞƚŚĞŝŶĨŽƌŵĂƚŝŽŶ;ƉƌŽƉŽƐĂůͿŝƐƉƌŽǀŝĚĞĚƚŽƚŚĞ
ƐƚĂƚĞ͕ĂŶĚ
/ŶĐůƵĚĞĂĐŽŶĐŝƐĞƐƚĂƚĞŵĞŶƚŽĨƌĞĂƐŽŶƐƐƵƉƉŽƌƚŝŶŐƚŚĞĐůĂŝŵŽĨďƵƐŝŶĞƐƐĐŽŶĨŝĚĞŶƚŝĂůŝƚǇ;^ƵďƐĞĐƚŝŽŶϲϯ'ͲϮͲ
ϯϬϵ;ϭͿͿ͘
^ƵďŵŝƚĂŶĞůĞĐƚƌŽŶŝĐ͞ƌĞĚĂĐƚĞĚ͟;ĞǆĐůƵĚŝŶŐƉƌŽƚĞĐƚĞĚŝŶĨŽƌŵĂƚŝŽŶͿĐŽƉǇŽĨǇŽƵƌƉƌŽƉŽƐĂůƌĞƐƉŽŶƐĞ͘ŽƉǇ
ŵƵƐƚĐůĞĂƌůǇďĞŵĂƌŬĞĚ͞ZĞĚĂĐƚĞĚsĞƌƐŝŽŶ͘͟

ůĂŝŵŽĨƵƐŝŶĞƐƐŽŶĨŝĚĞŶƚŝĂůŝƚǇŵĂǇďĞĂƉƉƌŽƉƌŝĂƚĞĨŽƌŝŶĨŽƌŵĂƚŝŽŶƐƵĐŚĂƐĐůŝĞŶƚůŝƐƚƐĂŶĚŶŽŶͲƉƵďůŝĐĨŝŶĂŶĐŝĂů
ƐƚĂƚĞŵĞŶƚƐ͘WƌŝĐŝŶŐĂŶĚƐĞƌǀŝĐĞĞůĞŵĞŶƚƐŵĂǇŶŽƚďĞƉƌŽƚĞĐƚĞĚ͘dŚĞĐůĂŝŵŽĨďƵƐŝŶĞƐƐĐŽŶĨŝĚĞŶƚŝĂůŝƚǇŵƵƐƚďĞƐƵďŵŝƚƚĞĚ
ǁŝƚŚǇŽƵƌƉƌŽƉŽƐĂůŽŶƚŚĞĨŽƌŵǁŚŝĐŚŵĂǇďĞĂĐĐĞƐƐĞĚĂƚ͗
ŚƚƚƉ͗ͬͬǁǁǁ͘ƉƵƌĐŚĂƐŝŶŐ͘ƵƚĂŚ͘ŐŽǀͬĐŽŶƚƌĂĐƚͬĚŽĐƵŵĞŶƚƐͬĐŽŶĨŝĚĞŶƚŝĂůŝƚǇĐůĂŝŵĨŽƌŵ͘ĚŽĐ
ŶĞŶƚŝƌĞƉƌŽƉŽƐĂůĐĂŶŶŽƚďĞŝĚĞŶƚŝĨŝĞĚĂƐ͞WZKdd͕͟͞KE&/Ed/>͟Žƌ͞WZKWZ/dZz͟ĂŶĚŵĂǇďĞĐŽŶƐŝĚĞƌĞĚ
ŶŽŶͲƌĞƐƉŽŶƐŝǀĞŝĨŵĂƌŬĞĚĂƐƐƵĐŚ͘
dŽĞŶƐƵƌĞƚŚĞŝŶĨŽƌŵĂƚŝŽŶŝƐƉƌŽƚĞĐƚĞĚ͕ǇŽƵŵƵƐƚŝŶĐůƵĚĞĂůůƉƌŽƚĞĐƚĞĚŝŶĨŽƌŵĂƚŝŽŶŝŶ^ĞĐƚŝŽŶϰŽĨƚŚĞƉƌŽƉŽƐĂůƌĞƐƉŽŶƐĞ͘
ŶǇƉƌŽƚĞĐƚĞĚŝŶĨŽƌŵĂƚŝŽŶŝŶĐŽƌƉŽƌĂƚĞĚŝŶŽƚŚĞƌƐĞĐƚŝŽŶƐŽĨƚŚĞƉƌŽƉŽƐĂůƌĞƐƉŽŶƐĞŵĂǇƌĞƐƵůƚŝŶƌĞůĞĂƐĞŽĨĚĂƚĂĂƚŶŽĨĂƵůƚ
ŽĨƚŚĞ^ƚĂƚĞŽĨhƚĂŚ͘
ůůŵĂƚĞƌŝĂůƐƐƵďŵŝƚƚĞĚďĞĐŽŵĞƚŚĞƉƌŽƉĞƌƚǇŽĨƚŚĞƐƚĂƚĞŽĨhƚĂŚ͘DĂƚĞƌŝĂůƐŵĂǇďĞĞǀĂůƵĂƚĞĚďǇĂŶǇŽŶĞĚĞƐŝŐŶĂƚĞĚďǇ
ƚŚĞƐƚĂƚĞĂƐƉĂƌƚŽĨƚŚĞƉƌŽƉŽƐĂůĞǀĂůƵĂƚŝŽŶĐŽŵŵŝƚƚĞĞ͘DĂƚĞƌŝĂůƐƐƵďŵŝƚƚĞĚŵĂǇďĞƌĞƚƵƌŶĞĚŽŶůǇĂƚƚŚĞ^ƚĂƚĞΖƐŽƉƚŝŽŶ͘

CenturyLink Response: Accept and comply.
Et^Z>^^
KĨĨĞƌŽƌƐŵƵƐƚďĞŐŝǀĞŶǁƌŝƚƚĞŶƉĞƌŵŝƐƐŝŽŶďǇhďĞĨŽƌĞƚŚĞǇƉƌŽĐĞĞĚǁŝƚŚŶĞǁƐƌĞůĞĂƐĞƐƉĞƌƚĂŝŶŝŶŐƚŽƚŚŝƐZ&WŽĨƐƵďƐĞƋƵĞŶƚ
ĐŽŶƚƌĂĐƚ͘

CenturyLink Response: Accept and comply.
State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 8
Submitted: August 11, 2014
p. 782

State of Utah

Bid JM14012

Section 5 – Detailed Response
d/>^KWK&tKZ<
dŚŝƐƐĞĐƚŝŽŶĚĞƐĐƌŝďĞƐƚŚĞ^ĞƌǀŝĐĞƐĂŶĚZĞƋƵŝƌĞŵĞŶƚƐďĞŝŶŐƌĞƋƵĞƐƚĞĚ͘
ǇƌĞƐƉŽŶĚŝŶŐƚŽƚŚŝƐZ&W͕ƌĞƐƉŽŶĚĞŶƚƐŝŶĚŝĐĂƚĞĂŐƌĞĞŵĞŶƚƚŽƉĞƌĨŽƌŵĂůůƚĂƐŬƐĂƐƌĞƋƵŝƌĞĚŝŶƚŚĞŽƵƚůŝŶĞĚ^ĞƌǀŝĐĞƐĂŶĚ
ZĞƋƵŝƌĞŵĞŶƚƐ

CenturyLink Response: Accept and comply.
^ƵĐĐĞƐƐĨƵůŽĨĨĞƌŽƌƐǁŝůůďĞƌĞƋƵŝƌĞĚƚŽĂŐƌĞĞƚŽƚŚĞĨŽůůŽǁŝŶŐƚĞƌŵƐĂƐƚŚĞǇǁŝůůĂƉƉĞĂƌŝŶƚŚĞƌĞƐƵůƚŝŶŐĐŽŶƚƌĂĐƚĂƐƉĂƌƚŽĨ
ƚƚĂĐŚŵĞŶƚʹ^ĐŽƉĞŽĨtŽƌŬ͗
ϭ͘

dĞĐŚŶŝĐĂůĂŶĚ^ĞĐƵƌŝƚǇ
ϭ͘ϭ͘

dŚĞĨŽůůŽǁŝŶŐĂƌĞƚŽďĞĐŽŶƐŝĚĞƌĞĚŵŝŶŝŵƵŵƐƉĞĐŝĨŝĐĂƚŝŽŶƐŶĞĐĞƐƐĂƌǇƚŽďĞĐŽŶƐŝĚĞƌĞĚĨŽƌĐŽŶƚƌĂĐƚ͘
KĨĨĞƌŽƌƐĂƌĞŝŶǀŝƚĞĚƚŽĚĞƐĐƌŝďĞĂŶĚŽĨĨĞƌĂĚĚŝƚŝŽŶĂůǀĂůƵĞͲĂĚĚĞĚƐǇƐƚĞŵĞŶŚĂŶĐĞŵĞŶƚƐĂŶĚĨƵŶĐƚŝŽŶƐŶŽƚ
ĚĞƐĐƌŝďĞĚŽƌƌĞƋƵĞƐƚĞĚŚĞƌĞŝŶ͘ůůŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵ;ƐͿ͕ĞƋƵŝƉŵĞŶƚ͕ĞƚĐ͘ƐŚĂůůďĞŶĞǁ;Žƌ
ǁŽƌŬĂƐŶĞǁͿ͕ďĞĨƵůůǇĨƵŶĐƚŝŽŶĂůĂŶĚƐŚĂůůďĞƐƚĂƚĞŽĨƚŚĞĂƌƚƚĞĐŚŶŽůŽŐǇ͘/ƚŝƐƌĞĐŽŐŶŝǌĞĚƚŚĂƚŝŶŵĂƚĞ
ƐǇƐƚĞŵƚĞĐŚŶŽůŽŐǇŝƐĐŽŶƐƚĂŶƚůǇĚĞǀĞůŽƉŝŶŐĂŶĚĞǆƉĂŶĚŝŶŐ͘dŚĞĐŽŶƚƌĂĐƚŽƌǁŝůůďĞƌĞƋƵŝƌĞĚ͕ƚŚƌŽƵŐŚŽƵƚ
ƚŚĞĐŽŶƚƌĂĐƚƉĞƌŝŽĚ͕ƚŽŽĨĨĞƌƚŽhŶĞǁ;ƉƌŽǀĞŶͿƚĞĐŚŶŽůŽŐǇƚŚĂƚĐŽƵůĚĞŶŚĂŶĐĞŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶ
ƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞ͘dŚĞĐŽŶƚƌĂĐƚŽƌǁŝůůďĞƌĞƋƵŝƌĞĚƚŽƉƌŽǀŝĚĞĐŽŶƐƚĂŶƚƌĞƉĂŝƌ͕ƵƉŐƌĂĚĞƐͬƌĞƉůĂĐĞŵĞŶƚŽĨ
ĞƋƵŝƉŵĞŶƚĂŶĚƵƉĚĂƚĞƐĨŽƌƚŚĞŝŶŵĂƚĞƐǇƐƚĞŵĂƐƐŽĨƚǁĂƌĞƉĂƚĐŚĞƐĂƌŝƐĞ;ĂůůƵƉĚĂƚĞƐŵƵƐƚďĞƚĞƐƚĞĚĂŶĚ
ƉƌŽǀĞŶďĞĨŽƌĞŝŵƉůĞŵĞŶƚĞĚͿ͘

CenturyLink Response: Accept and comply.
CenturyLink understands that UDC’s Detailed Scope of Work requirements are considered minimum
specifications necessary to be considered for a contract and certifies that we meet or exceed all
minimum specifications as detailed in our following responses to each Scope of Work requirement.

Summary: Security and Operational Tools
Security Features
9 Full call detail search, filtering, flagging,
reporting
9 Data Detective link & pattern analysis
9 Voice print biometric PIN verification
9 Inmate-to-Inmate Call Detection (“ICER”)
9 Industry-leading reverse lookup
9 Phonetic key word search (optional)
9 Continuous voice biometrics (optional)
Operational Features
9 The Communicator staff / inmate communication module = kiosk-like functionality
9 Additional automated information services for family members

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 9
Submitted: August 11, 2014
p. 783

State of Utah

Bid JM14012

Section 5 – Detailed Response
System Upgrades and Enhancements
Upon availability of upgrades and/or enhancements to the Enforcer system UDC will be notified of the
new release updates and provided documentation of the features and functionalities of the software
release. The Enforcer is designed with the highest level of configurability possible. Processes are
executed utilizing software whenever possible to ensure the system is highly flexible and adaptable to
the varying needs of each individual facility. Based on this “soft” design and extensive networking
capabilities, all of the features and functionality of the Enforcer can be accessed and maintained
remotely. All upgrades will be provided at no cost. A detailed description of our Software Development
Methodology is provided in response to Section 1.44
Inmate Communication Enhancements
CenturyLink’s detailed description and offer concerning technology available for inmate systems and
methods to enhance communications with friends and family is provided in response to Section 3 Inmate Communication Enhancements.
Maintenance and Service
CenturyLink’s detailed description for Maintenance and Service is provided in response to Section 4.
Maintenance and Section 5. Service. As an introduction to these Sections, we would like emphasize
that CenturyLink’s focus is on preventative maintenance so that we identify and resolve equipment,
software, and network issues before they are customer impacting. Our Operations Team will perform
hands-on preventative maintenance inspections on the Enforcer system calling platform and all
inmate phones on a regularly scheduled basis.
x

A trouble ticket will be established to document the preventative maintenance process, and
additional trouble tickets will be opened and tracked as necessary, if the need for additional
repairs is identified.

Through remote access, verification of telephone and trunk usage is completed prior to
arriving on site to ensure quality repairs.

The inmate telephone dial pads and handsets are checked for functionality, usability,
appearance and voice quality.

All backboards, telephones and wiring are checked. The circuit interfaces are checked for
errors to ensure that all connections are clean and secure.

Routine traffic analysis for stations and trunks are conducted to determine failing
telephones or lines to provide proactive maintenance and reduce downtime for the phones.

Ongoing remote and onsite assistance is available to all Enforcer users.
ϭ͘Ϯ͘

ǆĐĞƉƚĨŽƌĚĞƐŝŐŶĂƚĞĚůŽĐĂƚŝŽŶƐ͕ĂůůŝŶŵĂƚĞƉŚŽŶĞƐŵƵƐƚďĞŚĞĂǀǇͲĚƵƚǇǁĂůůŵŽƵŶƚĞĚƉŚŽŶĞƐǁŝƚŚ͗
͘

,ŝŐŚŝŵƉĂĐƚ͕ĨůĂŵĞƌĞƚĂƌĚĂŶƚ͕ĂŶƚŝͲǀĂŶĚĂůĂŶĚĂŶƚŝͲĚƌŝůůďŽĚŝĞƐ;ďŽĚŝĞƐŵƵƐƚďĞĐŽŶƐƚƌƵĐƚĞĚŽĨ
ŵĂƚĞƌŝĂůƐƚŚĂƚĚŽŶŽƚŐŝǀĞŽĨĨƚŽǆŝĐŐĂƐĞƐǁŚĞŶƐƵďũĞĐƚĞĚƚŽĨŝƌĞͿ

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 10
Submitted: August 11, 2014
p. 784

State of Utah

Bid JM14012

Section 5 – Detailed Response
͘

ŽƌĚƐ͕ĂƉƉƌŽǆŝŵĂƚĞůǇϯĨŽŽƚĂƌŵŽƌĞĚŽƌůŽŶŐĞƌŝĨƌĞƋƵĞƐƚĞĚ͖ĐƵƌƌĞŶƚůǇ͕ĂůůƚĞůĞƉŚŽŶĞĐŽƌĚƐĂƌĞ
ƚŚŝƌƚǇͲƚǁŽ;ϯϮͿŝŶĐŚĞƐŝŶůĞŶŐƚŚ͖ŝĨĐŽŶƚƌĂĐƚŽƌƌĞƋƵĞƐƚƐ͕hǁŽƵůĚĐŽŶƐŝĚĞƌĐŚĂŶŐŝŶŐƚŽĞŝŐŚƚĞĞŶ
;ϭϴͿŝŶĐŚĐŽƌĚƐ͕ďƵƚƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽƵƐĞůŽŶŐĞƌĐŽƌĚƐŝĨĐŝƌĐƵŵƐƚĂŶĐĞƐǁĂƌƌĂŶƚ

,ĂŶĚƐĞƚƐŵƵƐƚďĞŚĞĂƌŝŶŐĂŝĚĐŽŵƉĂƚŝďůĞ

dĞůĞƉŚŽŶĞƐŵƵƐƚďĞdD&ĐŽŵƉĂƚŝďůĞ

dĞůĞƉŚŽŶĞƐŵƵƐƚďĞ&ĂŶĚh>ĂƉƉƌŽǀĞĚǁŝƚŚĐĞƌƚŝĨŝĐĂƚŝŽŶŶƵŵďĞƌ

&͘

/ŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐĞƋƵŝƉŵĞŶƚĂŶĚŝŶƐƚĂůůĂƚŝŽŶƐŝŶĂůůĂƌĞĂƐŵƵƐƚŵĞĞƚŵĞƌŝĐĂŶƐǁŝƚŚ
ŝƐĂďŝůŝƚŝĞƐĐƚ;ͿƌĞƋƵŝƌĞŵĞŶƚƐ͕Ğ͘Ő͕͘ďĞĐŽŵƉĂƚŝďůĞǁŝƚŚdĚĞǀŝĐĞƐ͕ĞƚĐ͘

'͘

ůůŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐĂƐǁĞůůĂƐĂůůƉĂǇƉŚŽŶĞƐůŽĐĂƚĞĚĂƚŽŵŵƵŶŝƚǇŽƌƌĞĐƚŝŽŶĂůĞŶƚĞƌƐ͕ƚŚĞ
^Ăůƚ>ĂŬĞdƌĂŶƐŝƚŝŽŶ&ĂĐŝůŝƚǇ͕ƚŚĞ&ŽƌƚŝƚƵĚĞdƌĞĂƚŵĞŶƚĞŶƚĞƌ͕ƚŚĞ&ƌĞĚ,ŽƵƐĞdƌĂŝŶŝŶŐĐĂĚĞŵǇ
ĂŶĚĚƵůƚWƌŽďĂƚŝŽŶΘWĂƌŽůĞƐŝƚĞƐ͕ƌĞƋƵŝƌĞǀŽůƵŵĞĐŽŶƚƌŽů͘

CenturyLink Response: Accept and comply.
CenturyLink provided inmate telephones as well as payphones will all have built-in user controlled
sound volume capability.
CenturyLink proposes the Wintel ITC7090SS Coinless Inmate Phone with volume control, which is the
overwhelming choice for inmate facilities throughout the industry. This hardened inmate phone meets
and exceeds the listed requirements above.
The Wintel ITC7090SS Coinless Inmate Phone with volume control has been
constructed to be tamperproof and is constructed of 14-gauge stainless steel and
designed for indoor or outdoor inmate use. Features and benefits of the Wintel
ITC7090SS are listed below:
x
x
x
x
x
x
x
x
x

Magnetic hook switch
Built-in user controlled volume “LOUD” button on all inmate telephones
Meets all ADA requirements for user controlled amplification
Rugged vandal resistant housing especially designed for inmate use
Sealed handset suitable for heavy use and abuse areas
Security screws to minimize tampering
Confidencer technology filters out background noise at the
user’s location
Armored handset cord equipped with a steel lanyard (1000
lb. pull strength) and secured with vandal resistant retainers
Hearing aid compatible and FCC registered (DF4USA75652-CC-E)

If UDC prefers a different color, size, design, etc., other Wintel
models are available. Wintel manufactures the highest quality
inmate telephones, handsets, visitation kits, visitation phones,
private speakerphones, cord free phones, and associated
replacement parts for all.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 11
Submitted: August 11, 2014
p. 785

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϭ͘ϰ͘

KǁŶĞƌƐŚŝƉĂŶĚƌĞƐƉŽŶƐŝďŝůŝƚǇĨŽƌĂůůŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐ͕ƉĂǇƉŚŽŶĞƐ͕ƐǇƐƚĞŵĞƋƵŝƉŵĞŶƚĂŶĚďŽŽƚŚƐƐƵƉƉůŝĞĚ
ďǇĐŽŶƚƌĂĐƚŽƌǁŝůůƌĞŵĂŝŶǁŝƚŚĐŽŶƚƌĂĐƚŽƌƵŶůĞƐƐƐƚŝƉƵůĂƚĞĚŽƚŚĞƌǁŝƐĞŝŶƚŚĞĐŽŶƚƌĂĐƚ͘
EŽƚĞ͗ŶǇƚĞůĞƉŚŽŶĞƐŽƌƐƵƉƉůŝĞƐƉƌŽǀŝĚĞĚďǇƚŚĞ^ƚĂƚĞĨŽƌΗƐƉĞĐŝĂůΗŝŶŵĂƚĞƉŚŽŶĞŝŶƐƚĂůůĂƚŝŽŶƐǁŝůůƌĞŵĂŝŶ
ƚŚĞƉƌŽƉĞƌƚǇĂŶĚƌĞƐƉŽŶƐŝďŝůŝƚǇŽĨƚŚĞ^ƚĂƚĞƵŶůĞƐƐƐƉĞĐŝĨŝĐĂƌƌĂŶŐĞŵĞŶƚƐƚŽƚŚĞĐŽŶƚƌĂƌǇĂƌĞŶĞŐŽƚŝĂƚĞĚǁŝƚŚ
ƚŚĞĐŽŶƚƌĂĐƚŽƌĂŶĚĚŽĐƵŵĞŶƚĞĚ͘

CenturyLink Response: Accept and comply.
ϭ͘ϱ͘

ŽŶƚƌĂĐƚŽƌǁŝůůƉƌŽǀŝĚĞ;ĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞͿŵŝŶŝŵĂůůǇŽŶĞŝŶŵĂƚĞƚĞůĞƉŚŽŶĞĂŶĚŽŶĞĂƐƐŽĐŝĂƚĞĚůŝŶĞ
ŝŶĂŶǇͬĂůůŚŽƵƐŝŶŐĂƌĞĂƐ;ƵŶŝƚƐͿƌĞƋƵĞƐƚĞĚďǇhƌĞŐĂƌĚůĞƐƐŽĨĂŶƚŝĐŝƉĂƚĞĚŽƌĂĐƚƵĂůƌĞǀĞŶƵĞ
ŽƉƉŽƌƚƵŶŝƚǇͬĞĂƌŶŝŶŐƐ͘^ŚĂƌŝŶŐŽĨŝŶŵĂƚĞƚĞůĞƉŚŽŶĞůŝŶĞƐďĞƚǁĞĞŶƚǁŽŽƌŵŽƌĞƉŚŽŶĞƐŝƐƉĞƌŵŝƚƚĞĚŝĨ
ƐƵĨĨŝĐŝĞŶƚůŝŶĞƐĂƌĞƉƌŽǀŝĚĞĚƚŽŵŝŶŝŵĂůůǇĞŶƐƵƌĞĂW͘Ϭϱ'ƌĂĚĞŽĨ^ĞƌǀŝĐĞ;'K^Ϳ͘/ĨĂƚĂŶǇƚŝŵĞ͕hĚĞĞŵƐ
ŝƚŶĞĐĞƐƐĂƌǇƚŚĂƚĂĚĚŝƚŝŽŶĂůůŝŶĞƐďĞŝŶƐƚĂůůĞĚƚŽƐƵƉƉŽƌƚƚŚĞŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐĂŶĚƌĞĐŽƌĚŝŶŐ
ƐǇƐƚĞŵƐ͕ƚŚĞŶƚŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚĐŽŵƉůǇ͕ĂŐĂŝŶĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞ͘ĚĚŝƚŝŽŶĂůŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐ
ǁŝƚŚĂƉƉƌŽƉƌŝĂƚĞƐƵƉƉŽƌƚĞƋƵŝƉŵĞŶƚ;ƐǁŝƚĐŚĞƐ͕ŵŽŶŝƚŽƌŝŶŐĂŶĚƌĞĐŽƌĚŝŶŐͿŵĂǇďĞĂĚĚĞĚƚŽŚŝŐŚ
ƉŽƉƵůĂƚŝŽŶĂƌĞĂƐďǇŵƵƚƵĂůĂŐƌĞĞŵĞŶƚďĞƚǁĞĞŶhĂŶĚƚŚĞĐŽŶƚƌĂĐƚŽƌ͘

CenturyLink Response: Accept and comply.
This is an area of particular strength for CenturyLink. As part of a Tier 1 network provider, CenturyLink
“over-provisions” bandwidth to ensure the highest grade of service standards – P.05 GOS at a
minimum. Local administrators will examine traffic and call termination reports to ensure the highest
rates of call completion.
The Enforcer system is also built with multiple points of redundancy to continue to operate in the event
a connection fails. For example, if the validation database server connection is disabled for any reason,
the system can continue to complete debit, collect and prepaid collect calls using the on-board
database cache until the connection is restored. Call detail record creation and storage, call recording
storage and reporting capabilities are resident within the system and are not dependent on any outside
or remote system to function.
In addition, adminstrators will listen to selected calls (only with UDC prior consent) to ensure calls are
”toll quality”. Our Enforcer system architecture uses standard digital signaling protocol G.729 for
standard voice connections. When combined with our bandwidth provisioning, we are able to ensure a
minimum “Mean Opinion Score (MOS)”, of 4.0 or better (0 = pure noise, 5 = pure sound).
Regardless of these measures, we will work with UDC personnel to ensure call quality is to your
satisfaction.
ϭ͘ϲ͘

hƌĞƋƵŝƌĞƐƚŚĂƚĂůůŝŶŵĂƚĞƚĞůĞƉŚŽŶĞůŝŶĞƐďĞĞƋƵŝƉƉĞĚǁŝƚŚĐƵƚͲŽĨĨƐǁŝƚĐŚĞƐ͕ǀŽŝĐĞŵŽŶŝƚŽƌŝŶŐĂŶĚ
ƌĞĐŽƌĚŝŶŐĞƋƵŝƉŵĞŶƚŝŶĞĂĐŚŚŽƵƐŝŶŐƵŶŝƚĐŽŶƚƌŽůƌŽŽŵͬĂƌĞĂ͘dŚĞƌĞŵƵƐƚďĞĂŵĂŶƵĂůƐǁŝƚĐŚŝŶĞĂĐŚ
ŚŽƵƐŝŶŐĐŽŶƚƌŽůƌŽŽŵĨŽƌĞĂĐŚŝŶŵĂƚĞƉŚŽŶĞŝŶƐƚĂůůĞĚŝŶƚŚĂƚŚŽƵƐŝŶŐĂƌĞĂ͘ŽŶƚƌĂĐƚŽƌǁŝůůďĞƌĞƋƵŝƌĞĚƚŽ
ƐƵƉƉůǇ͕ŝŶƐƚĂůůĂŶĚƐĞƌǀŝĐĞĂƉƉƌŽƉƌŝĂƚĞĞƋƵŝƉŵĞŶƚƚŽƉƌŽǀŝĚĞƚŚĞƐĞĨƵŶĐƚŝŽŶƐĂƚĚĞƐŝŐŶĂƚĞĚůŽĐĂƚŝŽŶƐ
;ƚǇƉŝĐĂůůǇŝŶĐŽŶƚƌŽůƌŽŽŵƐͿĂŶĚƵƉŐƌĂĚĞͬƌĞƉĂŝƌĞƋƵŝƉŵĞŶƚĂƐŶĞĐĞƐƐĂƌǇ͘KƉĞƌĂƚŝŽŶŽĨƚŚŝƐĞƋƵŝƉŵĞŶƚǁŝůů
ďĞďǇĂƵƚŚŽƌŝǌĞĚƉĞƌƐŽŶŶĞůŽŶůǇ͘dŚĞĐŽŶƚƌĂĐƚŽƌǁŝůůďĞƌĞƋƵŝƌĞĚƚŽƉƌŽǀŝĚĞĂΗƐƚĂŶĚĂƌĚŝǌĞĚΗĂƵĚŝďůĞ
ŵŽŶŝƚŽƌĂŶĚ͞ƐƚĂŶĚĂƌĚŝǌĞĚ͟ĐƵƚͲŽĨĨƐǁŝƚĐŚŝŶƐƚĂůůĂƚŝŽŶĂƚĂůůƌĞƋƵŝƌĞĚůŽĐĂƚŝŽŶƐ;ƚǇƉŝĐĂůůǇŝŶĐŽŶƚƌŽůƌŽŽŵƐͿ͘

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 14
Submitted: August 11, 2014
p. 788

State of Utah

Bid JM14012

Section 5 – Detailed Response
ĂĐŚŝŶƐƚĂůůĂƚŝŽŶŵƵƐƚŝŶĐůƵĚĞĂŶŝŶĚŝǀŝĚƵĂůĐƵƚͲŽĨĨƐǁŝƚĐŚĨŽƌĞĂĐŚŝŶŵĂƚĞƚĞůĞƉŚŽŶĞůŝŶĞƐƵƉĞƌǀŝƐĞĚďǇ
ƚŚĂƚůŽĐĂƚŝŽŶ͕ĂƐǁĞůůĂƐĂƉƉƌŽƉƌŝĂƚĞƐƉĞĂŬĞƌƐ͕ƐĞůĞĐƚŽƌƐǁŝƚĐŚĞƐ͕ĞƚĐ͘ƵĞƚŽƚŚĞƐĐŽƉĞŽĨǁŽƌŬŝŶǀŽůǀĞĚ͕Ă
ƉĞƌŝŽĚŽĨƚŚƌĞĞ;ϯͿŵŽŶƚŚƐĨƌŽŵƚŚĞŽĨĨŝĐŝĂůĐŽŶƚƌĂĐƚĚĂƚĞǁŝůůďĞĂůůŽǁĞĚĨŽƌĂŶǇŶĞǁĐŽŶƚƌĂĐƚŽƌƚŽ
ĐŽŵƉůĞƚĞƚŚĞŵŽŶŝƚŽƌƐǇƐƚĞŵĐŚĂŶŐĞͲŽƵƚŝŶĂůůĂƌĞĂƐ͘dŚĞĐŽŶƚƌĂĐƚŽƌǁŝůůďĞƌĞƋƵŝƌĞĚƚŽƐƵďŵŝƚƚŚĞŝƌ
ŵŽŶŝƚŽƌŝŶŐĚĞƐŝŐŶĨŽƌhͲ/KĂƉƉƌŽǀĂů͘tŚŝůĞΗƐƚĂŶĚĂƌĚŝǌĞĚΗĞƋƵŝƉŵĞŶƚŝƐĚĞƐŝƌĞĚ͕ŵĂŶǇŽĨƚŚĞ
ŝŶƐƚĂůůĂƚŝŽŶƐĐŽƵůĚǀĂƌǇŝŶĐŽŶĨŝŐƵƌĂƚŝŽŶĚƵĞƚŽƐƉĂĐĞƌĞƐƚƌŝĐƚŝŽŶƐĂŶĚƚŚĞĚŝĨĨĞƌŝŶŐƚǇƉĞƐŽĨĐŽŶƐƚƌƵĐƚŝŽŶ͘
/ŶĂĚĚŝƚŝŽŶƚŽƐŝƚĞƐŚƵƚĚŽǁŶƐǁŝƚĐŚĞƐ͕ƚŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚŚĂǀĞƚŚĞĐĂƉĂďŝůŝƚǇƚŽƌĞŵŽƚĞůǇƐŚƵƚĚŽǁŶƚŚĞ
ŝŶŵĂƚĞƉŚŽŶĞƐŝŶĚŝǀŝĚƵĂůůǇ͕ŝŶŐƌŽƵƉƐ͕ŽƌďǇΗƐǇƐƚĞŵΗ͘ůůŵŽŶŝƚŽƌŝŶŐΗƚĂƉƐΗŵƵƐƚŽĐĐƵƌĂĨƚĞƌƚŚĞ
ĐŽŵƉƵƚĞƌĐŽŶƚƌŽůƐǇƐƚĞŵŝŶŽƌĚĞƌƚŽĂůůŽǁĐŽŵƉƵƚĞƌďůŽĐŬŝŶŐŽĨĂŶǇĂƚƚĞŵƉƚƐƚŽŵŽŶŝƚŽƌĂŶĚͬŽƌƌĞĐŽƌĚ
ŽĨĨŝĐŝĂůůĞŐĂůĐĂůůƐ͘/ŶƐŽŵĞĨĂĐŝůŝƚŝĞƐǁŝƚŚhĂƉƉƌŽǀĂů͕ΗƐƉĞĐŝĂůΗŝŶŵĂƚĞƉŚŽŶĞƐŵĂǇďĞŝŶƐƚĂůůĞĚ͕
ƐƉĞĐŝĨŝĐĂůůǇĨŽƌƵƐĞŝŶŵĂŬŝŶŐůĞŐĂůĐĂůůƐǁŝƚŚŽƵƚƐƵĐŚŝŶŵĂƚĞƉŚŽŶĞƐŚĂǀŝŶŐĂŶǇŵŽŶŝƚŽƌŝŶŐĂŶĚͬŽƌ
ƌĞĐŽƌĚŝŶŐĐĂƉĂďŝůŝƚŝĞƐ͘dŚĞŝŶĐƵŵďĞŶƚĐŽŶƚƌĂĐƚŽƌƐƵƉƉůŝĞĚĂůůĞǆŝƐƚŝŶŐĞƋƵŝƉŵĞŶƚĂƐƐŽĐŝĂƚĞĚǁŝƚŚŝŶŵĂƚĞ
ĐŽŵŵƵŶŝĐĂƚŝŽŶƐĞƌǀŝĐĞŝŶƐƚĂůůĞĚĂƚhƐŝƚĞƐ͘dŚĞƐƵĐĐĞƐƐĨƵůĐŽŶƚƌĂĐƚŽƌŵƵƐƚĐŽŽƌĚŝŶĂƚĞĂƐǇƐƚĞŵĂƚŝĐ
ĐŚĂŶŐĞͲŽƵƚŽĨŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵ;ƐͿͬƐĞƌǀŝĐĞǁŚŝůĞŵŝŶŝŵŝǌŝŶŐĚŝƐƌƵƉƚŝŽŶŽĨƐĞƌǀŝĐĞ͘dŚĞ
ŝŶĐƵŵďĞŶƚĐŽŶƚƌĂĐƚŽƌĂŶĚƐƵĐĐĞƐƐĨƵůĐŽŶƚƌĂĐƚŽƌŵƵƐƚĨƵůůǇĐŽŽƉĞƌĂƚĞĚƵƌŝŶŐƚŚŝƐƚƌĂŶƐŝƚŝŽŶ͘ĞŶƚƌĂůhƚĂŚ
ŽƌƌĞĐƚŝŽŶĂů&ĂĐŝůŝƚǇ;h&ͿŵƵƐƚďĞĐŚĂŶŐĞĚͲŽƵƚĨŝƌƐƚ;ƉƌŝŽƌƚŽƚŚĞƌĂƉĞƌWƌŝƐŽŶͿ͘
ĞƐĐƌŝďĞǇŽƵƌƉƌŽƉŽƐĞĚǁŽƌŬƐƚĂƚŝŽŶĂŶĚͬŽƌƌĞŵŽƚĞŵŽŶŝƚŽƌŝŶŐƐƚĂƚŝŽŶ͖ŝŶĐůƵĚĞǁŚĞƚŚĞƌŽƌŶŽƚ/ŶƚĞƌŶĞƚ
ĂĐĐĞƐƐŝƐƉĂƌƚŽĨǇŽƵƌƉƌŽƉŽƐĞĚŵŽŶŝƚŽƌŝŶŐƐǇƐƚĞŵ͘

CenturyLink Response: Accept and comply.
CenturyLink will install all new “standardized” cut-off switches in the control rooms or other locations as
desired by UDC, taking into account the inevitable uniqueness of certain locations that will be evaluated
with a thorough walkthrough and consultation with UDC staff. To meet the requirement for audible
monitors, CenturyLink will install dedicated workstations, a net book type device for UDC staff to
monitor live calls in the “control rooms”.
The workstations will also have the ability to cut-off live calls as well as shut-down single phones,
groups of phones, or all (system-wide) phones from the workstation system interface in addition to the
manual cutoff switches UDC is requesting. CenturyLink will deliver a system that meets the needs of
UDC to monitor and control the inmate phones. The “system” will have the ability to be remotely
shutdown from an authorized workstation.
CenturyLink will work with the incumbent contractor to coordinate a systematic change-out of inmate
communications system(s)/services while minimizing disruption of service. CenturyLink and the
incumbent contractor have experience, over the past couple of years, of transitioning services for other
state department of corrections’ prison facilities with minimal disruption of service and in cooperation
with each other.
The local workstations that CenturyLink is offering will be connected locally to our premise based
system. Remote UDC users not on the UDC network can connect to the system over the Internet when
provided with the necessary security log on information. CenturyLink can offer UDC a direct connection
from their network to our local system in Draper via a local physical firewalled connection or via the
public Internet. The Internet connection between the UDC network and the Enforcer system can be
configured and setup in various ways to meet UDC network security protocols.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 15
Submitted: August 11, 2014
p. 789

State of Utah

Bid JM14012

Section 5 – Detailed Response
In our installation plan, we will ensure that CUCF is cutover first to the new Enforcer system.
CenturyLink will install and make operational both systems and test prior to the actual cutover from the
incumbent system to our Enforcer system. As mentioned earlier, the proposed workstations will be
either a net book type device or small desktop computer depending on the available space where the
workstation will be installed. The CenturyLink provided workstations at both UDC locations will connect
directly to that locations “system”. If desired by UDC, all workstations can access both systems by
means of an account profile setting of the UDC user. UDC users approved to access the Enforcer
system from a remote location, a location other than Draper or Gunnison can do so via a VPN
connection or a SSL session depending on UDC network security network protocols.
ϭ͘ϳ͘

ůůŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐŵƵƐƚďĞĂďůĞƚŽĨƵŶĐƚŝŽŶĐŽŶĐƵƌƌĞŶƚůǇ͕ĂƚĂW͘Ϭϱ'K^͕ĂŶĚŝŶĚĞƉĞŶĚĞŶƚůǇŽĨĂŶǇ
ĚĂƚĂďĂƐĞŽƌĐĞŶƚƌĂůƉƌŽĐĞƐƐŽƌŝŶƚŚĞĞǀĞŶƚŽĨĚĂƚĂďĂƐĞĂŶĚͬŽƌĐĞŶƚƌĂůƉƌŽĐĞƐƐŽƌĨĂŝůƵƌĞ͘/ŶƚŚĞĐĂƐĞŽĨĂŶǇ
ƐƵĐŚĨĂŝůƵƌĞ͕ĂůůƉŚŽŶĞƐƐŚŽƵůĚƌĞŵĂŝŶŽƉĞƌĂƚŝŽŶĂůŝŶĂĐŽůůĞĐƚŽŶůǇĐĂůůŝŶŐŵŽĚĞ͕ĂůůĐĂůůƐ;ŽƚŚĞƌƚŚĂŶĂƚƚŽƌŶĞǇ
ĐĂůůƐͿƐŚŽƵůĚĐŽŶƚŝŶƵĞƚŽďĞƌĞĐŽƌĚĞĚĂŶĚĐĂůůĚĂƚĂƐŚŽƵůĚĐŽŶƚŝŶƵĞƚŽďĞƌĞĐŽƌĚĞĚ͘ĞƐĐƌŝďĞǇŽƵƌƉƌŽƉŽƐĞĚ
ŝŶŵĂƚĞƐǇƐƚĞŵ͛ƐĐĂƉĂďŝůŝƚŝĞƐĂƐƌĞŐĂƌĚƐƚŚŝƐƐĐĞŶĂƌŝŽ;ŽƉĞƌĂƚŝŽŶĂůĐŚĂůůĞŶŐĞͿ͘

CenturyLink Response: Accept and comply.
CenturyLink is proposing a premise based Enforcer system with local call control that enables all
inmate telephones to function concurrently at P.05 GOS (see response to 1.5 above). In addition, the
system will have internal redundancy across sites so that a database or processor failure at one site will
not impact calling.
To achieve this, the Draper facility will contain our Main Database Server with a backup fail-over server
on one of our local call processors so in the unlikely event the Main Database Server has a failure, the
Fail-Over Server will handle call control until the Main Database Server is restored to normal service.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 16
Submitted: August 11, 2014
p. 790

State of Utah

Bid JM14012

Section 5 – Detailed Response

The Draper Facility will contain a Recording and Storage server that will accommodate recordings and
system data from Draper and Gunnison. At Gunnison, the system will contain its own call processors as
well as a third Fail-Over Database server in the unlikely event of a major event at the Draper facility that
impacts the network or the “physical” integrity of the “System”. Call recordings for Gunnison will be
stored locally with a back-up copy at Draper.
Further, in the highly unlikely event of catastrophic failures at both Draper and Gunnison, UDC’s data
will be additionally backed up to our San Antonio Data Center site. This ensures no data will be lost in
any event.
ϭ͘ϴ͘

/ŶƚŚĞĞǀĞŶƚĞŶƚƌĂůKĨĨŝĐĞ;KͿǁŝƌĞƉĂŝƌƐĂƌĞŝŶĂĚĞƋƵĂƚĞƚŽƐĞƌǀŝĐĞƌĞƋƵŝƌĞĚŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐ͕ŝƐƚŚĞƌĞĂŶǇ
ƌĞĂƐŽŶǁŚǇĂdͲϭƐǇƐƚĞŵĐĂŶŶŽƚďĞƵƚŝůŝǌĞĚƚŽĚĞůŝǀĞƌǇŽƵƌĚŝĂůƚŽŶĞŽƌŽƚŚĞƌĐŝƌĐƵŝƚƐƚŽhƉƌŝƐŽŶĨĂĐŝůŝƚŝĞƐ
ĂŶĚͬŽƌƚŽĂƌĞĂƐŽĨhĨĂĐŝůŝƚŝĞƐ͍WƌŽǀŝĚĞĂŶĞǆƉůĂŶĂƚŝŽŶǁŝƚŚǇŽƵƌƌĞƐƉŽŶƐĞ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 17
Submitted: August 11, 2014
p. 791

State of Utah

Bid JM14012

Section 5 – Detailed Response
There is no reason not to utilize a T-1 system. CenturyLink’s Enforcer system is certainly capable of
operating with single access lines – however, our typical configuration is for T-1 connectivity. The
Serving Wire Centers at both UDC sites have T-1 capabilities as confirmed by our Network Engineering
organization and it is our intent to use these higher level bandwidth services. We also have the option
of augmenting to Ethernet speeds at Draper if needed throughout the term of the contract.

ϭ͘ϵ͘

WƌŽǀŝĚĞĂŶĞǆƉůĂŶĂƚŝŽŶŽĨƚŚĞƚĞůĞƉŚŽŶĞƐĂŶĚŵĂũŽƌĞƋƵŝƉŵĞŶƚǇŽƵĂƌĞŽĨĨĞƌŝŶŐ͘,ŽǁůŽŶŐŚĂƐƚŚŝƐƐƉĞĐŝĨŝĐ
ĞƋƵŝƉŵĞŶƚďĞĞŶĂǀĂŝůĂďůĞĂŶĚǁŚĞƌĞŚĂƐŝƚďĞĞŶƵƚŝůŝǌĞĚŝŶƚŚĞƉĂƐƚ͍tŚĞƌĞĂŶĚǁŚĞŶǁĂƐƚŚĞďĞƚĂƚĞƐƚŝŶŐ
ĐŽŵƉůĞƚĞĚ͍/ĨĂŶǇŽĨǇŽƵƌƉƌŽƉŽƐĞĚĞƋƵŝƉŵĞŶƚŝƐŶĞǁĂŶĚůĂĐŬŝŶŐĨŝĞůĚͲƚĞƐƚŝŶŐ͕ďƌŝĞĨůǇĚĞƐĐƌŝďĞƚŚĞ
ĚĞǀĞůŽƉŵĞŶƚƉƌŽĐĞƐƐĂŶĚǁŚǇǇŽƵĨĞĞůƚŚĞĞƋƵŝƉŵĞŶƚǁŝůůďĞƌĞůŝĂďůĞĨŽƌƚŚĞŝŶƚĞŶĚĞĚƉƵƌƉŽƐĞ͘ŽǇŽƵŚĂǀĞ
ƉĂƚĞŶƚƌŝŐŚƚƐĨŽƌǇŽƵƌƉƌŽƉŽƐĞĚƐǇƐƚĞŵ͛ƐĐĂůůƉƌŽĐĞƐƐŽƌĂŶĚƐŽĨƚǁĂƌĞ͍/ĨƐŽ͕ƚŚĞŶĚĞŵŽŶƐƚƌĂƚĞďǇůŝƐƚŝŶŐ
ƉĂƚĞŶƚŝŶĨŽƌŵĂƚŝŽŶ͘

CenturyLink Response: Accept and comply.
The telephones and major equipment CenturyLink is proposing have been installed in other inmate
telephone accounts for nearly 10 years. None of the proposed equipment or applications is “beta,” and
CenturyLink has a history of reliable service in our existing accounts.
The Enforcer system call processors are off the shelf and commercially available and require no patent
rights for the hardware. As for the software that runs the Enforcer system, our subcontractor partner
ICSolutions developed the earliest version of the Enforcer system in 2005 and has regularly updated
and enhanced the Enforcer since that time.
This is the same Enforcer system that CenturyLink provides to other state DOCs, including the
Alabama DOC, Kansas DOC, and Nevada DOC. Where licensing is required for certain calling system
components, licensing agreements, all of which extend for periods well beyond the term of this contract,
have been obtained. CenturyLink is proposing the following major equipment:

Inmate Phones
Wintel ITC7090SS Coinless Inmate Phone with volume control. The inmate telephones have been
constructed to be tamperproof and are constructed of 14-gauge stainless steel and designed for indoor
or outdoor inmate use. Features and benefits of the Wintel ITC7090SS are listed
below:
x Magnetic hook switch
x Built-in volume user controlled volume “LOUD” button on all inmate
telephones.
x Meets all ADA requirements for user controlled amplification.
x Rugged vandal resistant housing especially designed for inmate use.
x

Sealed handset suitable for heavy use and abuse areas.

Security screws to minimize tampering.

Confidencer technology filters out background noise at the user’s location.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 18
Submitted: August 11, 2014
p. 792

State of Utah

Bid JM14012

Section 5 – Detailed Response
x

Armored handset cord equipped with a steel lanyard (1000 lb. pull strength) and secured with
vandal resistant retainers.

Hearing aid compatible and FCC registered (DF4USA-75652-CC-E)

Cutoff Switches
The KS-6100 Kill Switch Box is designed to provide Manual telephone cut-off capability where it is
needed. The Kill Switch Box features standard 25 pair Amphenol type connectors for in-coming wiring
from the system or punch down block, and for outgoing wiring to the telephones. Easy to install and
connect. Velcro cable retainers are provided to prevent accidental cable disconnection. On/Off marking
indicators are provided to assure proper switch position for the function you choose.

TMG, Inc.
KS-6100-12 Kill Switch Box
Body: High Security, 14 Gauge Steel
Size: 9 3/4”L x 7”D x 3”H
Paint: Scratch Resistant Black Powder Coat
Weight: 5 lbs. Each
Mounting: Rubber Feet for Desk Top use or Holes for Wall
Mounting
Wiring: Standard 25 pair wire, 24 gauge
Connection: Male Amphenol Connector with Velcro cable
retainer
Applications
x Maximum Security Prisons
x Segregation Housing Units
x Holding Cells
x Prison Hospitals
x Any place a temporary phone may be required
The KS-6100 will accommodate any standard Inmate Telephone, coin telephones as well as other
types of telephones.
Also available with 6 Switch and 24 Switch
KS-6100-6-0 6 Switch Box with 0 Amphenol connectors Size: 5”L x 7 1/2”D x 3”H
KS-6100-6-1 6 Switch Box with 1 Amphenol connector
KS-6100-24-1 24 Switch Box with 1 Amphenol connector

BidSync

CenturyLink: Page 19
Submitted: August 11, 2014
p. 793

State of Utah

Bid JM14012

Section 5 – Detailed Response
Enforcer Call Processor
SuperMicro 6017R-WRF chassis (see below specs)
This model was brought on line Dec 19 2013. The previous generation has been in service since Aug
25, 2011.
Database / storage server:
Mfg
Model
SuperMicro
826TQ-R500LPB
SuperMicro

X9SRI-F

Intel
Varies

E5-2620 V2
Varies

Hitachi
Western Digital
LSI

HUC109030CSS600
WD1003FBYX
9750-8i

Call processor:
Mfg

Description
2U chassis with redundant power
Server motherboard with redundant networking and
lights-out-management
1 x 2.1GHz 6 core "Ivy Bridge" CPU
24GB (6 x 4GB) DDR3-1866 ECC (Error Checking and
Correcting) RAM
300GB 10,000RPM SAS hard drives
Enterprise grade 1TB SATA hard drives
SAS RAID card (Server grade storage controller)

Model

Description

SuperMicro

6017R-WRF

1U Server with redundant power

SuperMicro

X9DRW-iF

Intel

E5-2620 V2

Server motherboard with redundant networking and lightsout-management (included in 6017R0WRF)
2 x 2.1GHz 6 core "Ivy Bridge" CPU

Intel

EXPI9402PTBLK

Varies

Western Digital

WD1003FBYX

ϭ͘ϭϬ͘

2 port Gigabit Ethernet network card (SIP traffic has
dedicated network)
16GB (4 x 4GB) DDR3-1866 ECC (Error Checking and
Correcting) RAM
Enterprise grade 1TB SATA hard drives

dŚĞhƌĂƉĞƌĂŶĚ'ƵŶŶŝƐŽŶƐŝƚĞƐĂƌĞƐƵďũĞĐƚĞĚƚŽŝŶƚĞƌŵŝƚƚĞŶƚƉŽǁĞƌŽƵƚĂŐĞƐĂŶĚͬŽƌΗďƌŽǁŶͲŽƵƚƐΗ͘
KĨĨĞƌŽƌƐŵƵƐƚƉƌŽǀŝĚĞƐǇƐƚĞŵĐĂƉĂďŝůŝƚŝĞƐĨŽƌƉƌĞǀĞŶƚŝŽŶŽĨƉŽǁĞƌƐƵƌŐĞƐĂŶĚĞƋƵŝƉŵĞŶƚĐĂƉĂďŝůŝƚŝĞƐĨŽƌ
ƉƌĞǀĞŶƚŝŽŶŽĨƉŽǁĞƌŽƵƚĂŐĞƐ͘dŚĞƵƐĞŽĨƚƌĂĚŝƚŝŽŶĂůΗƉŽǁĞƌƐƚƌŝƉƐΗĨŽƌƐƵƌŐĞƉƌŽƚĞĐƚŝŽŶŝƐŶŽƚĂĐĐĞƉƚĂďůĞ
ĨŽƌƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘KĨĨĞƌŽƌƐŵƵƐƚĚĞƚĂŝůƚŚĞƚŝŵĞĨƌĂŵĞƚŚĂƚƚŚĞƐǇƐƚĞŵĐĂŶƌĞŵĂŝŶŽƉĞƌĂďůĞŝŶƚŚĞ
ĞǀĞŶƚŽĨĂĐŽŵŵĞƌĐŝĂůƉŽǁĞƌůŽƐƐĂŶĚƚŚĞŵĞƚŚŽĚŽĨĞŶƐƵƌŝŶŐŽƉĞƌĂƚŝŽŶŝŶƚŚĞĞǀĞŶƚŽĨĂĐŽŵŵĞƌĐŝĂů
ƉŽǁĞƌůŽƐƐ͘KĨĨĞƌŽƌƐŵƵƐƚĚĞƐĐƌŝďĞǁŚĂƚǁŝůůŽĐĐƵƌǁŚĞŶĐŽŵŵĞƌĐŝĂůƉŽǁĞƌƚŽƚŚĞƉƌŽƉŽƐĞĚƐǇƐƚĞŵŝƐ
ůŽƐƚ͕ǁŚĂƚǁŝůůŽĐĐƵƌŝŶƚŚĞĞǀĞŶƚŽĨƚŚĞĨĂŝůƵƌĞŽĨĂŶǇĞƋƵŝƉŵĞŶƚŝŶƐƚĂůůĞĚƚŽĞŶƐƵƌĞƚŚĞƐǇƐƚĞŵƌĞŵĂŝŶƐ
ŽƉĞƌĂďůĞŝŶƚŚĞĞǀĞŶƚŽĨĂĐŽŵŵĞƌĐŝĂůƉŽǁĞƌĨĂŝůƵƌĞĂŶĚǁŚĂƚƐƚĞƉƐĂƌĞƚĂŬĞŶƚŽĞŶƐƵƌĞƚŚĞŝŶƚĞŐƌŝƚǇŽĨĂůů
ƐǇƐƚĞŵĚĂƚĂŝŶƚŚĞĞǀĞŶƚŽĨĞŝƚŚĞƌŽĨƚŚĞƐĞƐŝƚƵĂƚŝŽŶƐ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 20
Submitted: August 11, 2014
p. 794

State of Utah

Bid JM14012

Section 5 – Detailed Response
The System is delivered with a 2.2/3.0KVA rated uninterruptible power supply (UPS) unit. In the event
of a commercial power outage, the inmate phones and the Enforcer ystem will continue to operate for
up to 2 hours in the absence of commercial power or during a “BrownOut” condition. If 2 hours is insufficient additional battery stacks can be
added to extend the amount of time the system can run on the UPS .
CenturyLink’s proposed Enforcer system solution also deploys line protection to further shield the
system, phones and lines from lightning and power surges.
The Enforcer includes software which is in constant communication with each UPS unit deployed. The
UPS Monitor (UPSMon) software checks the status, utility voltage, battery capacity, remaining run-time
and UPS Load. The software runs automatically and initiates an alert
via email (to the Technical Assistance Center) anytime there is a loss
of utility power, for any duration.
Most utility power interruptions are very short in duration and the alert is provided as information only.
Any time the utility power is interrupted for a longer time period, the alert contains detailed information,
including ‘up time’ remaining on the UPS. The UPS controlling software is also programmed to perform
a graceful shut-down of the affected system one minute before the battery power is exhausted.
In addition to the automated analysis that is on-going, the Technical Assistance Center can view the
status of all UPS units in service at any time on demand:

In addition, detail for each site can be retrieved by selecting an individual system as shown below:

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 21
Submitted: August 11, 2014
p. 795

State of Utah

Bid JM14012

Section 5 – Detailed Response

ϭ͘ϭϭ͘

dŚĞhƌĂƉĞƌĂŶĚ'ƵŶŶŝƐŽŶƐŝƚĞƐĂƌĞƐƵďũĞĐƚƚŽĨƌĞƋƵĞŶƚůŝŐŚƚŶŝŶŐƐƚŽƌŵƐ͘ŶǇĞǆƉŽƐĞĚĐĂŵƉƵƐĐĂďůĞŚĂƐ͕
ƉĞƌEĐŽĚĞ͕ĐŽŵƉůŝĂŶƚůŝŐŚƚŶŝŶŐƉƌŽƚĞĐƚŽƌƐŝŶƉůĂĐĞ͘ŽǇŽƵƌĞƋƵŝƌĞĂĚĚŝƚŝŽŶĂůƉƌŽƚĞĐƚŝŽŶ͖ŝĨƐŽ͕ŚŽǁĚŽ
ǇŽƵƉƌŽƉŽƐĞƚŽƉƌŽƚĞĐƚǇŽƵƌƚĞůĞƉŚŽŶĞƐĂŶĚĞƋƵŝƉŵĞŶƚĨƌŽŵƐƵƐƚĂŝŶŝŶŐůŝŐŚƚŶŝŶŐĚĂŵĂŐĞ͍

CenturyLink Response: Accept and comply.
CenturyLink proposes to use industry standard guidelines to properly ground the system. This
grounding will serve has primary and secondary protection. Primary protection is designed to protect
people and structures; secondary protection is designed to protect system components from damage
caused by direct or indirect lightning strikes.
1. Bonding: Bond or electrically connect together at a single point all of the grounds used for
protectors and communications equipment. To include all electrical and telecommunications
systems and lines in the equipment room where the Enforcer system will be located.
2. Physical Connections: Make sure to use the recommended ground wire size and UL Listed
ground wire for connections. For ground wire over 60 feet in length, the next largest wire gauge
will be installed.
3. Check Ground System Impedance: Test the existing ground system against earth ground to
ensure no difference in potential between the two. If there is a difference, resolved the
mismatch.
4. Cable Shields: The metal cable shield will be bonded to the protector/ground system to ensure
proper grounding of electrical and telephony cables.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 22
Submitted: August 11, 2014
p. 796

State of Utah

Bid JM14012

Section 5 – Detailed Response
CenturyLink will install the MCO25 ITWLinx Modular Surge Gate secondary protection on the
station side (inmate telephone set) and install the MLLT1 on the T1 circuits that connect to our
calling platform equipment.

PRODUCT SPECIFICATIONS:
UDC Approval . . . . . . . . . . . . . . . . . . . . . . . . . UL 497A (Secondary)
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . N/A
Grounding Requirements . . . . . . . . . . . . . . . Uses Electrical AC ground
Recommended Ground Impedance. . . . . . . . . . . . . . . . . . . . < 0.5 Ohm
Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.25"
Height . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.87"
Depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.5"
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.8 lbs
SIGNAL LINE SURGE PROTECTION:
TELCO CIRCUIT PROTECTION
Signal Perfect Circuitry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Yes
Auto-Resetting PTCs. . . . . . . . . . . . . . . . . . . . . . 160 mA (8–10 Ohms)
Clamping Level . . . . . . . . . . . . . . . . . . . . . . . . . 260V (T-R, T-G, R-G)
Response Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5 Nanoseconds
Capacitance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . < 50pF
Suppression Modes. . . . . . . . . . . . . . . . . . . . . . Metallic & Longitudinal
Wires Protected . . . . . . . . . . . . . . . . . . . . 50-wires (25-pairs, pins 1–50)
Termination Type . . . . . . . . . . . . . . . . RJ-21X (Male In / Female Out)

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 23
Submitted: August 11, 2014
p. 797

State of Utah

Bid JM14012

Section 5 – Detailed Response

PRODUCT SPECIFICATIONS:
UDC Approval . . . . . . . . . . . . . . . . . . . . . . . . . . UL 497A (Secondary)
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . N/A
Grounding Requirements . . . . . . . . . . . . . . . . Uses Electrical AC ground
Recommended Ground Impedance. . . . . . . . . . . . . . . . . . . . . < 0.5 Ohm
Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.25"
Height . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.87"
Depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.5"
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.8 lbs
SIGNAL LINE SURGE PROTECTION:
TELCO CIRCUIT PROTECTION
Signal Perfect Circuitry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Yes
Auto-Resetting PTCs. . . . . . . . . . . . . . . . . . . . . . . 160 mA (8–10 Ohms)
Clamping Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70V
Response Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5 Nanoseconds
Capacitance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . < 50pF
Suppression Modes. . . . . . . . . . . . . . . . . . . . . . . . Metallic & Longitudinal
Wires Protected . . . . . . . . . . .. . .5-wires, 2-pairs per jack (pins 1,2 &4,5)
Termination Type . . . . . . . . . . . . . . . . . . . . . . . . . . . RJ-48C or RJ-48S)
ϭ͘ϭϮ͘

ŽŶƚƌĂĐƚŽƌǁŝůůŝŶƐƚĂůůĂŶĚƚĞƐƚĂůůŝŶŵĂƚĞƉŚŽŶĞůŝŶĞƐ͕ƚĞůĞƉŚŽŶĞƐĂŶĚĐŽŵŵƵŶŝĐĂƚŝŽŶƐƐǇƐƚĞŵĞƋƵŝƉŵĞŶƚ
ĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞƚŽĞŶƐƵƌĞƉƌŽƉĞƌĨƵŶĐƚŝŽŶŝŶŐĂŶĚďůŽĐŬĂŐĞŝŶƚĞƌĐĞƉƚŽĨŝŶĐŽŵŝŶŐĐĂůůƐƚŽŝŶŵĂƚĞ
ƚĞůĞƉŚŽŶĞƐ͘/ŶĐŽŵŝŶŐĐĂůůƐƚŽŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐǁŝůůŶŽƚďĞƉĞƌŵŝƚƚĞĚ͘

CenturyLink Response: Accept and comply.
As part of the CenturyLink implementation process, CenturyLink will install and test (see below) all
inmate phone lines, telephones and communication equipment at no cost to the State to ensure proper
functioning and blockage intercept of incoming calls. The on-premise IP Gateways are incapable of
processing an inbound call – as a result no inmate telephone is capable of receiving an incoming call.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 24
Submitted: August 11, 2014
p. 798

State of Utah

Bid JM14012

Section 5 – Detailed Response
ITS Installation Cutover Sheet
System Specification
System Size
Number of T1 cards

SITE

Number of analog cards
Number of station cards

Network Tests
B1s tested to allow outgoing calls only?
ITS provider has B1s loaded for validation?
Modem line allows incoming and outgoing calls?
Router line allows incoming and outgoing calls?
T1s tested to allow outgoing calls only?
Does T1 allow toll free dialing?
WAN connection verified?
Workstation has proper Icons available as customer requested?
Icons are all tested and properly work?
Information backup source (CD or Tape) tested?
Do recording from hard drive need to be transferred to alternative recording media?
Do CDRs from hard drive need to be transferred to alternative recording media?

Test Calls
Live calls monitored?

On all Ports?

Recorded calls played back?

How many?

Incomplete calls checked to verify reason call was incomplete?
Are calls going through validation?
Are calls cashing after validation?

Cash time frame?

Connection fee verified?
Local rates verified?
IntraLATA rates verified?
InterLATA rates verified?
Interstate rates verified?
Inmate received PIN numbers?

PINs loaded and working?
Calls without PIN not complete?
Calls to ANIs not on PAN completed?

Attorney numbers loaded into system as private (unless facility request otherwise)?
Private (attorney or other as requested by customer) blocked from monitoring?
Private (attorney or other as requested by customer) blocked from recording?
Calls on global allow list completing?
Long distance calls being completed?
Local calls being completed?
TTY to voice test calls completed? Voice to TTY test calls completed? Mute accepted programmed?
If inmate states name one time is recording working properly?
Proper system availability programmed?
All inmate phones and jacks tested?
All inmate phones and jacks identified by port?
Cut off switches installed and properly working?
Number of cut off switches?
Any TTY units provided?

Customer Training
Verified end-users could log-in and using http://ksdoc.ctlenforcer.com
Reviewed system with customer

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 25
Submitted: August 11, 2014
p. 799

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϭ͘ϭϯ͘

ĞƐŝŐŶĂƚĞĚhƐŝƚĞƉĞƌƐŽŶŶĞůǁŝůůĂƐƐŝŐŶĞǆŝƐƚŝŶŐƐŝƚĞƚĞůĞƉŚŽŶĞĐĂďůĞƉĂŝƌƐ͕ǁŚĞŶĂǀĂŝůĂďůĞ͕ĨƌŽŵƚŚĞƐŝƚĞ
ĚĞŵĂƌĐĂƚŝŽŶƉŽŝŶƚƚŽƚŚĞƚĞůĞƉŚŽŶĞůŽĐĂƚŝŽŶ͘/ĨƉĂŝƌƐĂƌĞŶŽƚĂǀĂŝůĂďůĞ͕ƚŚĞŶƚŚĞĐŽŶƚƌĂĐƚŽƌǁŝůůďĞ
ƌĞƐƉŽŶƐŝďůĞƚŽŝŶƐƚĂůůĂŶǇͬĂůůĐĂďůĞƉĂŝƌƐǁŚĞŶƐƵĐŚ;ƌĞƋƵŝƌĞĚͿƉĂŝƌƐĂƌĞŶŽƚĂǀĂŝůĂďůĞ͘KŶĐĞŝŶƐƚĂůůĞĚ͕ƐƵĐŚ
ĐĂďůĞƉĂŝƌƐďĞĐŽŵĞƚŚĞƉƌŽƉĞƌƚǇŽĨƚŚĞ^ƚĂƚĞ͘

CenturyLink Response: Accept and comply.
ϭ͘ϭϰ͘

ĞƉĂƌƚŵĞŶƚŽĨdĞĐŚŶŽůŽŐǇ^ĞƌǀŝĐĞƐ;d^ͿĂŶĚĚĞƐŝŐŶĂƚĞĚhƐŝƚĞĞůĞĐƚƌŽŶŝĐƐƉĞƌƐŽŶŶĞůǁŝůůĐŽŽƌĚŝŶĂƚĞ
ƚŚĞŝŶƐƚĂůůĂƚŝŽŶŽĨĂŶǇĂĚĚŝƚŝŽŶĂůĂŶĚͬŽƌƐƉĞĐŝĂůŝǌĞĚƐǇƐƚĞŵĐĂďůŝŶŐǁŝƚŚƚŚĞĐŽŶƚƌĂĐƚŽƌ͘dŚĞĐŽŶƚƌĂĐƚŽƌ
ŵĂǇŽƉƚƚŽƵƐĞŵƵůƚŝƉůĞǆŝŶŐĞƋƵŝƉŵĞŶƚĨŽƌĐŽƉƉĞƌŽƌDƵůƚŝDŽĚĞ&ŝďĞƌĐĂďůĞƚŽƉƌŽǀŝĚĞĂĚĞƋƵĂƚĞƐĞƌǀŝĐĞ
ƚŽŝŶŵĂƚĞƉŚŽŶĞƐ͘dŚĞĐŽŶƚƌĂĐƚŽƌǁŝůůďĞƌĞƋƵŝƌĞĚƚŽƉƌŽǀŝĚĞĂŶĚŝŶƐƚĂůůĂŶǇͬĂůůĂĚĚŝƚŝŽŶĂůĂŶĚͬŽƌƐƉĞĐŝĂů
ĞƋƵŝƉŵĞŶƚƚŽƚŚĞ^ƚĂƚĞ͛ƐƐĂƚŝƐĨĂĐƚŝŽŶ͕ĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞ͘ŶǇƐƵĐŚĐĂďůĞ͕ŽŶĐĞŝŶƐƚĂůůĞĚ͕ǁŝůůďĞĐŽŵĞ
ƚŚĞƉƌŽƉĞƌƚǇŽĨƚŚĞ^ƚĂƚĞ͘ĐƚƵĂůĞůĞĐƚƌŽŶŝĐƐ͕Ğ͘Ő͕͘ŵƵůƚŝƉůĞǆŝŶŐĞƋƵŝƉŵĞŶƚ͕ǁŝůůƌĞŵĂŝŶƚŚĞƉƌŽƉĞƌƚǇŽĨƚŚĞ
ĐŽŶƚƌĂĐƚŽƌ͘

CenturyLink Response: Accept and comply.
ϭ͘ϭϱ͘

ŽŶƚƌĂĐƚŽƌǁŝůůƉƌŽǀŝĚĞhƐŝƚĞĞůĞĐƚƌŽŶŝĐƐƉĞƌƐŽŶŶĞůǁŝƚŚƚŚĞĂĐƚƵĂůƚĞůĞƉŚŽŶĞŶƵŵďĞƌƐŽĨĂůůŝŶŵĂƚĞ
ƚĞůĞƉŚŽŶĞƐďǇůŽĐĂƚŝŽŶ͘

CenturyLink Response: Accept and comply.
ϭ͘ϭϲ͘

ŽŶƚƌĂĐƚŽƌǁŝůůŶƵŵďĞƌĂůůŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐ͘dŚŝƐŶƵŵďĞƌŵĂǇďĞƚŚĞĂĐƚƵĂůƚĞůĞƉŚŽŶĞŶƵŵďĞƌŽƌĂŶǇŽƚŚĞƌ
ŶƵŵďĞƌƚŚĂƚǁŝůůŝĚĞŶƚŝĨǇƚŚĞƐƉĞĐŝĨŝĐƚĞůĞƉŚŽŶĞĂŶĚŝƚƐůŽĐĂƚŝŽŶĨŽƌƉƌŽďůĞŵƌĞƉŽƌƚŝŶŐ͕ĞƚĐ͘dŚĞŶƵŵďĞƌ
ƐŚŽƵůĚďĞĞĂƐŝůǇƐĞĞŶďƵƚŶŽƚĞĂƐŝůǇƌĞŵŽǀĞĚ;ďǇŝŶŵĂƚĞƐͿ͘

CenturyLink Response: Accept and comply.
ϭ͘ϭϳ͘

ůůǁŝƌĞƌƵŶƐŵƵƐƚďĞŝŶƐŝĚĞŽĨǁĂůůƐǁŚĞƌĞƉŽƐƐŝďůĞ͘/ĨǁŝƌĞŚĂƐƚŽďĞƌƵŶŽŶǁĂůůƐƵƌĨĂĐĞƐŽƌďĂƐĞďŽĂƌĚƐ͕
ƚŚĞŶŝƚŵƵƐƚďĞĞŶĐůŽƐĞĚǁŝƚŚŝŶŵĞƚĂůůŝĐĐŽŶĚƵŝƚ͘ZŝŐŝĚƉŝƉĞŵĂǇďĞƌĞƋƵŝƌĞĚĨŽƌƐĞĐƵƌŝƚǇƌĞĂƐŽŶƐ͘EĞǁ
ŝŶƐƚĂůůĂƚŝŽŶƐǁŝůůďĞƌĞǀŝĞǁĞĚŽŶĂŶŝŶĚŝǀŝĚƵĂůĐĂƐĞďĂƐŝƐ͘

CenturyLink Response: Accept and comply.
ϭ͘ϭϴ͘

/Ĩ͕ĂƐĂƌĞƐƵůƚŽĨƚŚŝƐZ&W͕ƚŚĞƌĞŝƐĂĐŚĂŶŐĞŽĨĐŽŶƚƌĂĐƚŽƌ͕ƚŚĞŶƚŚĞŶĞǁĐŽŶƚƌĂĐƚŽƌǁŝůůďĞƌĞƋƵŝƌĞĚƚŽ
ŽďƚĂŝŶĂƉƉƌŽǀĂůĨƌŽŵd^ͬhĞůĞĐƚƌŽŶŝĐƐƉĞƌƐŽŶŶĞůƚŽƵƐĞƚŚĞĞǆŝƐƚŝŶŐŚŽƵƐĞǁŝƌŝŶŐĂŶĚͬŽƌƚŽŝŶƐƚĂůů
ƚŚĞŝƌŽǁŶǁŝƌŝŶŐ͘/ĨĞǆŝƐƚŝŶŐĐĂďůĞƉůĂŶƚƉĂŝƌƐĂƌĞŶŽƚĂǀĂŝůĂďůĞ͕ƚŚĞŶƚŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚŝŶƐƚĂůůƌĞƋƵŝƌĞĚ
ĂĚĚŝƚŝŽŶĂůĐĂďůĞĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞ͘ůůĐƌŽƐƐͲĐŽŶŶĞĐƚĐĂďůĞƵƐĞĚĨŽƌŝŶŵĂƚĞƉŚŽŶĞĂƉƉůŝĐĂƚŝŽŶƐŵƵƐƚ
ďĞtŚŝƚĞͲůƵĞ͕ůƵĞͲtŚŝƚĞŝŶĐŽůŽƌ͘ůůƚĞƌŵŝŶĂƚŝŽŶŚĂƌĚǁĂƌĞƵƐĞĚĨŽƌŝŶŵĂƚĞƉŚŽŶĞƐǇƐƚĞŵƐŵƵƐƚďĞ
ůĂďĞůĞĚĂƐ͞ŝŶŵĂƚĞƉŚŽŶĞƐ͘͟ŶǇͬĂůůĐĂďůŝŶŐ͕ŽŶĐĞŝŶƐƚĂůůĞĚ͕ǁŝůůďĞĐŽŵĞƚŚĞƉƌŽƉĞƌƚǇŽĨƚŚĞ^ƚĂƚĞ͘h
ŽǁŶƐĂůůĐĂďůŝŶŐ͖ŶĞǁĐŽŶƚƌĂĐƚŽƌŵĂǇƵƐĞĐĂďůĞƚŚĂƚŝƐŝŶͲƉůĂĐĞ͘/ĨĐŽŶƚƌĂĐƚŽƌŶĞĞĚƐĂĚĚŝƚŝŽŶĂůǁŝƌŝŶŐĨŽƌ
ƚŚĞŝƌĞƋƵŝƉŵĞŶƚ͕ƚŚĞǇǁŝůůŚĂǀĞƚŽĨƵƌŶŝƐŚŝƚĂƚƚŚĞŝƌĐŽƐƚ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 26
Submitted: August 11, 2014
p. 800

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϭ͘ϭϵ͘

hƐŝƚĞĨĂĐŝůŝƚŝĞƐƌĂŶŐĞĨƌŽŵŵŽƌĞƚŚĂŶϱϬǇĞĂƌƐŽůĚƚŽƌĞůĂƚŝǀĞůǇŶĞǁ͘^ŝƚĞƚĞůĞƉŚŽŶĞĐĂďůŝŶŐƐǇƐƚĞŵƐĂƌĞ
ƉƌŝŵĂƌŝůǇϮϰĂǁŐƚǁŝƐƚĞĚƉĂŝƌĐŽƉƉĞƌĐĂďůŝŶŐ͘WƌŽƉŽƐĞĚĐŽŵŵƵŶŝĐĂƚŝŽŶƐƐǇƐƚĞŵ;ƐͿƐŚŽƵůĚďĞĂďůĞƚŽ
ĨƵŶĐƚŝŽŶŽŶƚŚĞĞǆŝƐƚŝŶŐƚǁŝƐƚĞĚƉĂŝƌĐŽƉƉĞƌĐĂďůŝŶŐ͘/ĨǇŽƵƌƉƌŽƉŽƐĞĚƐǇƐƚĞŵ;ƐͿƌĞƋƵŝƌĞĂĚĚŝƚŝŽŶĂůŽƌ
ƐƉĞĐŝĂůŝǌĞĚĐĂďůŝŶŐ͕ƚŚĞŶǇŽƵŵƵƐƚƐƚŝƉƵůĂƚĞǁŚĂƚƚŚĂƚĐĂďůŝŶŐŝƐŝŶǇŽƵƌƉƌŽƉŽƐĂůĂŶĚďĞƉƌĞƉĂƌĞĚƚŽ
ƐƵƉƉůǇĂŶĚŝŶƐƚĂůůƐƵĐŚĐĂďůŝŶŐĂƚǇŽƵƌĞǆƉĞŶƐĞ͘d^ͬhĐĂŶŶŽƚŐƵĂƌĂŶƚĞĞƚŚĂƚĞǆŝƐƚŝŶŐĐŽŶĚƵŝƚĂŶĚͬŽƌ
ƌĂĐĞǁĂǇƐƉĂĐĞǁŝůůďĞĂǀĂŝůĂďůĞĨŽƌŶĞǁĐĂďůŝŶŐ͘^ŝƚĞƌĞƋƵŝƌĞŵĞŶƚƐǁŝůůŶĞĞĚƚŽďĞĞǀĂůƵĂƚĞĚŽŶĂĐĂƐĞͲďǇͲ
ĐĂƐĞďĂƐŝƐ͘dŽĚĂƚĞ;ŐĞŶĞƌĂůůǇƐƉĞĂŬŝŶŐͿ͕ŝŶƐƵĨĨŝĐŝĞŶƚĐŽŶĚƵŝƚĂŶĚͬŽƌĐĂďůĞƉĂŝƌƐŚĂǀĞŶŽƚďĞĞŶĂƉƌŽďůĞŵ͘
&ƵƚƵƌĞŐƌŽǁƚŚĐŽƵůĚĐĂƵƐĞĂƉƌŽďůĞŵƚŚĂƚŵĂǇŶĞĐĞƐƐŝƚĂƚĞƚŚĞŝŶƐƚĂůůĂƚŝŽŶŽĨĂĚĚŝƚŝŽŶĂůĐŽŶĚƵŝƚĂŶĚͬŽƌ
ĐĂďůĞƉĂŝƌƐďǇƚŚĞĐŽŶƚƌĂĐƚŽƌ͘KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚĞƐĞƌĞƋƵŝƌĞŵĞŶƚƐ͘

CenturyLink Response: Accept and comply.
CenturyLink’s proposed Enforcer system is able to accommodate almost any type of house wiring,
including 24 awg twisted pair. In addition, based on the site surveys we do not anticipate any issues
that would require installation of new conduit or cable. If additional capacity is needed in the future,
CenturyLink will install at no cost to the State.
ϭ͘ϮϬ͘

dŚĞΗƚĂƉƉŝŶŐΗŽĨŝŶŵĂƚĞƚĞůĞƉŚŽŶĞůŝŶĞƐĨŽƌƌĞĐŽƌĚŝŶŐƉƵƌƉŽƐĞƐ;ŽƌŵŽŶŝƚŽƌŝŶŐͿŵƵƐƚŶŽƚďĞĚĞƚĞĐƚĂďůĞďǇ
ƚŚĞůŝŶĞƵƐĞƌƐĂŶĚŝƚŵƵƐƚŶŽƚƌĞĚƵĐĞůŝŶĞǀŽůƵŵĞƚŽĂůĞǀĞůǁŚĞƌĞŚĞĂƌŝŶŐƉƌŽďůĞŵƐĐŽƵůĚƌĞƐƵůƚĨŽƌůŝŶĞ
ƵƐĞƌƐ͘

CenturyLink Response: Accept and comply.
The Enforcer system offers fully integrated digital recording and monitoring capability with the option to
record every call or to track only those phone numbers selected for recording. This function is not
detectable by the line users and does not impact the quality of the phone connection.
Critical Call Monitoring Functions include:
x

Silent, undetectable monitoring

Allows multiple simultaneous monitoring sessions

Search function to isolate calls of interest

Monitoring has no impact to recording function

Ability to monitor from a remote workstation or PC via LAN, WAN or Internet

Protection of privileged calls from monitoring

Ability to disconnect call in progress while monitoring

Ability to “barge in” to calls in progress and speak to both parties

Ability to scan active calls (monitor each for a defined time period.)

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 27
Submitted: August 11, 2014
p. 801

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϭ͘Ϯϭ͘

KĨĨŝĐŝĂůhƉŽůŝĐŝĞƐĂŶĚƉƌŽĐĞĚƵƌĞƐƌĞƋƵŝƌĞƚŚĂƚĂůůŝŶŵĂƚĞƉŚŽŶĞůŽĐĂƚŝŽŶƐďĞΗƐŝŐŶĞĚΗǁŝƚŚƚŚĞŶŽƚŝĐĞ
ƚŚĂƚΗůůŝŶŵĂƚĞĐĂůůƐŵĂǇďĞŵŽŶŝƚŽƌĞĚĂŶĚͬŽƌƌĞĐŽƌĚĞĚĂƚĂŶǇƚŝŵĞΗ͘dŚŝƐƐƚĂƚĞŵĞŶƚŽĨŝŶƚĞŶƚĨƵůĨŝůůƐ
h͛ůĞŐĂůƌĞƋƵŝƌĞŵĞŶƚƐĂƐƐŽĐŝĂƚĞĚǁŝƚŚŝŶŵĂƚĞŵŽŶŝƚŽƌŝŶŐĂŶĚƌĞĐŽƌĚŝŶŐĂĐƚŝǀŝƚŝĞƐ͘dŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚ
ƉƌŽǀŝĚĞĂůůƐŝŐŶƐ͘^ŝŐŶƐƐŚŽƵůĚďĞƐĞĐƵƌĞůǇŵŽƵŶƚĞĚ;ƚĂŵƉĞƌƉƌŽŽĨͿ͕ŵĞƚĂů͕ŶŽŶͲĐŽŵďƵƐƚŝďůĞŽĨĂƐŝǌĞ
ĐůĞĂƌůǇƌĞĂĚĂďůĞĨƌŽŵĂŶǇǁŚĞƌĞŝŶƚŚĞŝŶŵĂƚĞƉŚŽŶĞĂƌĞĂ͘ƋƵĂŶƚŝƚǇ͞ƌƵůĞŽĨƚŚƵŵď͟ĨŽůůŽǁƐ͗ŽŶĞƐŝŐŶ
ĨŽƌĞĂĐŚƉŚŽŶĞͲĂƌĞĂ͕Ğ͘Ő͕͘ĂƚǇƉŝĐĂůĚĂǇƌŽŽŵŵĂǇŚĂǀĞƚǁŽƚŽƚŚƌĞĞŝŶŵĂƚĞƉŚŽŶĞƐ͘dŚĞƌĞĨŽƌĞ͕ŽŶĞƐŝŐŶ
ĐĞŶƚƌĂůůǇůŽĐĂƚĞĚũƵƐƚŽǀĞƌƚŚĞƉŚŽŶĞƐǁŽƵůĚĐŽǀĞƌƚŚĞƐŝŐŶĂŐĞƌĞƋƵŝƌĞŵĞŶƚĨŽƌĂŐŝǀĞŶĚĂǇƌŽŽŵ͛ƐƚǁŽƚŽ
ƚŚƌĞĞƉŚŽŶĞƐ͘ĂƐĞĚƵƉŽŶƚŚŝƐůŽŐŝĐ͕ĂƚƚŚĞƉƌĞƐĞŶƚƚŝŵĞ͕ĂƉƉƌŽǆŝŵĂƚĞůǇϴϰƐŝŐŶƐǁŽƵůĚďĞƌĞƋƵŝƌĞĚĂƚƚŚĞ
ƌĂƉĞƌƐŝƚĞĂŶĚĂƉƉƌŽǆŝŵĂƚĞůǇϭϲƐŝŐŶƐǁŽƵůĚďĞƌĞƋƵŝƌĞĚĂƚƚŚĞ'ƵŶŶŝƐŽŶƐŝƚĞ͘ĚĚŝƚŝŽŶĂůůǇ͕ŶŽƚŝĨŝĐĂƚŝŽŶ
ŽĨŝŶŵĂƚĞĐĂůůƐďĞŝŶŐŵŽŶŝƚŽƌĞĚĂŶĚͬŽƌƌĞĐŽƌĚĞĚŵƵƐƚďĞƉƌŽǀŝĚĞĚďǇĂƉƌĞͲƌĞĐŽƌĚĞĚĂŶŶŽƵŶĐĞŵĞŶƚĂƚ
ƚŚĞďĞŐŝŶŶŝŶŐŽĨĞĂĐŚŝŶŵĂƚĞƉŚŽŶĞĐĂůů͘ĨƵƌƚŚĞƌƉŽƐŝƚŝǀĞĂĐĐĞƉƚĂŶĐĞŝƐƉƌŽǀŝĚĞĚďǇƌĞƋƵŝƌŝŶŐƚŚĞĐĂůůĞĚ
ƉĂƌƚǇƚŽĂĐĐĞƉƚƚŚĞĐĂůůĂŶĚĂĐŬŶŽǁůĞĚŐĞƌĞĐŽƌĚŝŶŐĂŶĚͬŽƌŵŽŶŝƚŽƌŝŶŐďǇƉƌĞƐƐŝŶŐƐŽŵĞĚŝŐŝƚƚŽĂĐĐĞƉƚ
ƚŚĞĐĂůů͘

CenturyLink Response: Accept and comply.
CenturyLink will comply with UDC’s request for signage. Upon award CenturyLink will work with
representatives of UDC to provide signage that will meet the above requirements.
Both the inmate and called party are notified upon acceptance of the call that the call may be recorded
and monitored for security purposes. If the call is accepted by the called party, the inmate hears the
following: “Thank you for using CenturyLink. This call may be monitored or recorded. You may begin
speaking now.”
ϭ͘ϮϮ͘

ZĞĐŽƌĚŝŶŐͬDŽŶŝƚŽƌŝŶŐ^ǇƐƚĞŵZĞƋƵŝƌĞŵĞŶƚƐ͗
͘

ŝŐŝƚĂůƌĞĐŽƌĚŝŶŐĐĂƉĂĐŝƚǇĨŽƌĂůůĞǆŝƐƚŝŶŐŝŶŵĂƚĞůŝŶĞƐƉůƵƐĞǆƉĂŶƐŝŽŶĂƐŶĞĞĚĞĚ

CenturyLink Response: Accept and comply.
CenturyLink will connect inmate phones to the Enforcer call processor and will have full recording and
monitoring capability, with the exception of privileged attorney calls as required by the facility. All
recordings, unless otherwise directed by UDC, will be stored online for the life of the contract.
͘

ĂƉĂďŝůŝƚǇƚŽƉƌŽǀŝĚĞŝŵŵĞĚŝĂƚĞ͕ƌĞĂůƚŝŵĞĂƵĚŝďůĞŵŽŶŝƚŽƌŝŶŐŽƵƚƉƵƚĨƌŽŵĂŶǇƐĞůĞĐƚĞĚůŝŶĞŽƌ
ĐŚĂŶŶĞů͘/ĨƚŚŝƐĨƵŶĐƚŝŽŶŝƐĂĐĐŽŵƉůŝƐŚĞĚŽǀĞƌƚŚĞŝŶƚĞƌŶĞƚƵƐŝŶŐhǁŽƌŬƐƚĂƚŝŽŶƐ͕ƚŚĞŶƚŚĞ
ŽĨĨĞƌŽƌŵƵƐƚŝĚĞŶƚŝĨǇƚŚĞĂŵŽƵŶƚŽĨh>EͬtEďĂŶĚǁŝĚƚŚĞĂĐŚŝŶǀĞƐƚŝŐĂƚŝǀĞŽƌŵŽŶŝƚŽƌŝŶŐ
ƐƚĂƚŝŽŶǁŝůůƵƚŝůŝǌĞ͘ŶǇĂŶĚĂůůhďĂƐĞĚǁŽƌŬƐƚĂƚŝŽŶƐƚŚĂƚŚĂǀĞŝŶƚĞƌŶĞƚĂĐĐĞƐƐƐŚĂůůďĞĐĂƉĂďůĞ
ŽĨŵŽŶŝƚŽƌŝŶŐĂĐƚŝǀĞƚĞůĞƉŚŽŶĞĐĂůůƐ͘hĐƵƌƌĞŶƚůǇŚĂƐƚŚƌĞĞǁŽƌŬƐƚĂƚŝŽŶƐƚŚĂƚĐĂŶĂĐĐĞƐƐƚŚĞ
ƐƚŽƌĞĚ;ƌĞĐŽƌĚĞĚͿƚĞůĞƉŚŽŶĞĐŽŶǀĞƌƐĂƚŝŽŶƐ͘dŚĞůŝŵŝƚĂƚŝŽŶŽĨƚŚĞƚŚƌĞĞŝƐďĂƐĞĚŽŶĚĞĐŝƐŝŽŶƐ
ŵĂĚĞďǇh͘/ŶƚŚĞĨƵƚƵƌĞ͕hŵĂǇĞǆƉĂŶĚƚŚĞŶƵŵďĞƌŽĨǁŽƌŬƐƚĂƚŝŽŶƐƚŚĂƚĂƌĞĂďůĞƚŽĂĐĐĞƐƐ
ƐƚŽƌĞĚ;ƌĞĐŽƌĚĞĚͿƚĞůĞƉŚŽŶĞĐŽŶǀĞƌƐĂƚŝŽŶƐ͘dŚĞƐǇƐƚĞŵƐŚĂůůďĞĐĂƉĂďůĞŽĨƵŶůŝŵŝƚĞĚ
ƐŝŵƵůƚĂŶĞŽƵƐĂĐĐĞƐƐƚŽƌĞĐŽƌĚŝŶŐͬŵŽŶŝƚŽƌŝŶŐƐǇƐƚĞŵƐ͘

CenturyLink Response: Accept and comply.
CenturyLink’s Enforcer system offers local and remote connectivity for monitoring and recording
purposes.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 29
Submitted: August 11, 2014
p. 803

State of Utah

Bid JM14012

Section 5 – Detailed Response
For UDC workstations that are local, such as the three current UDC workstations and other on-site
workstations as defined by the Department, CenturyLink provides unlimited simultaneous access to call
data, recording, monitoring and all other system functionality. As the number of local workstations/users
accessing data grows, the on-site system design easily accommodates these users.
For remote users, as the number of workstations/users grows, CenturyLink’s network capabilities
enable us to ensure more than sufficient bandwidth is available to access the system database. The
only limiting factor is the “access” bandwidth available to the user (e.g. from a remote user’s home
internet service). The bandwidth used to monitor an active or streaming call is 64 kbs. If a remote user
downloads a large report, the bandwidth needed is variable depending on the transaction being
conducted – again, in this case the user’s access bandwidth would be the limiting factor. If there are
any concerns about remote user bandwidth, bandwidth limitation rules can be set up on network
devices for quality of service control.
Bottom line: No one is better able to ensure quality, scalable system access than CenturyLink.
The Enforcer system has been successfully used by many law enforcement and corrections officers
and investigators to remote access from their computers into the Enforcer. The agents have the ability
to conduct investigations through the use of reports, monitoring live calls or listening to recordings as if
they were working from the administrative workstations on site.
CenturyLink also provides user level access based on the users need to block, unblock numbers,
assign PIN numbers, post debit accounts, run reports, monitor live calls, and listen to archived calls that
are stored on site for the life of the contract.
͘

ůůĐĂůůƐ͕ĞǆĐĞƉƚůĞŐĂůĐĂůůƐ͕ŵƵƐƚďĞƌĞĐŽƌĚĞĚĂŶĚƐƚŽƌĞĚŽŶĂŶŽŶͲƐŝƚĞƐĞƌǀĞƌ͘dŚĞƐǇƐƚĞŵŵƵƐƚ
ƉƌŽǀŝĚĞĂŶŝŶƚĞŐƌĂƚĞĚĐĂƉĂďŝůŝƚǇƚŽŵŽŶŝƚŽƌ͕ƌĞĐŽƌĚ͕ƐƚŽƌĞĂŶĚƌĞƚƌŝĞǀĞŶŽŶͲůĞŐĂůŝŶŵĂƚĞƉŚŽŶĞ
ĐŽŶǀĞƌƐĂƚŝŽŶƐŽŶĂƌĞĂůƚŝŵĞďĂƐŝƐƚŽĞŶĂďůĞhƉĞƌƐŽŶŶĞůƚŽƋƵŝĐŬůǇĂŶĚĞĨĨŝĐŝĞŶƚůǇĨŝŶĚƐƉĞĐŝĨŝĐ
ĐĂůůƐƉůĂĐĞĚďǇŝŶĚŝǀŝĚƵĂůŝŶŵĂƚĞƐďǇŶĂŵĞ͕W/EŶƵŵďĞƌ͕ŶƵŵďĞƌĐĂůůĞĚ͕ŝŶŵĂƚĞƉŚŽŶĞƵƐĞĚ͕ĞƚĐ͘
ZĞĐŽƌĚŝŶŐŽĨŝŶŵĂƚĞƉŚŽŶĞĐĂůůƐƐƚĂƌƚĂƚĂŶŽĨĨŚŽŽŬĐŽŶĚŝƚŝŽŶ͘ZĞĐŽƌĚŝŶŐƐŵƵƐƚďĞƐƚŽƌĞĚŽŶͲůŝŶĞ
ĨŽƌŽŶĞǇĞĂƌǁŝƚŚƚŚĞŽƉƚŝŽŶƚŽĂƌĐŚŝǀĞƚŽ͕sĂŶĚͬŽƌƐŽŵĞŽƚŚĞƌhĂƉƉƌŽǀĞĚŵĞĚŝƵŵ͘
ƌĐŚŝǀĞĚƌĞĐŽƌĚŝŶŐƐͬĚĂƚĂŵƵƐƚďĞƐƚŽƌĞĚŽŶͲƐŝƚĞĂƚƚŚĞƌĂƉĞƌĂŶĚ'ƵŶŶŝƐŽŶWƌŝƐŽŶƐ͘dŚĞ
ĐŽŶƚƌĂĐƚŽƌŵĂǇǁĂŶƚƚŽƐƚŽƌĞƚŚĞŝŶĨŽƌŵĂƚŝŽŶĂƚƚŚĞŝƌƐŝƚĞ;ƐͿŝŶĂĚĚŝƚŝŽŶƚŽƉƌŝƐŽŶŽŶͲƐŝƚĞƐƚŽƌĂŐĞ͘

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 30
Submitted: August 11, 2014
p. 804

State of Utah

Bid JM14012

Section 5 – Detailed Response
In the event that either call processor loses its link to the RAID server, each call processor will
independently store and “queue” recordings until the connection to the RAID server has been restored.
Retrieval of recordings, regardless of age, will utilize the same, simplified graphical user interface (GUI)
operation provided by the Enforcer system.
In addition, the Enforcer system will have internal redundancy across sites so that a database or
processor failure at one site will not impact calling.
To achieve this, the Draper facility will contain our Main Database Server with a backup fail-over server
on one of our local call processors so in the unlikely event the Main Database Server has a failure, the
Fail-Over Server will handle call control until the Main Database Server is restored to normal service.

The Draper Facility will contain a Recording and Storage server that will accommodate recordings and
system data from Draper and Gunnison. At Gunnison, the system will contain its own call processors as
well as a third Fail-Over Database server in the unlikely event of a major event at the Draper facility that
impacts the network or the “physical” integrity of the “System”. Call recordings for Gunnison will be
stored locally with a back-up copy at Draper. Further, in the highly unlikely event of catastrophic failures
at both Draper and Gunnison, UDC’s data will be additionally backed up to our San Antonio Data
Center site. This ensures no data will be lost in any event.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 31
Submitted: August 11, 2014
p. 805

State of Utah

Bid JM14012

Section 5 – Detailed Response
'͘

ůůƌĞĐŽƌĚƐĂŶĚĚĂƚĂƉƌĞƉĂƌĞĚƉƵƌƐƵĂŶƚƚŽƚŚĞĐŽŶƚƌĂĐƚǁŝůůďĞůŽŶŐƚŽh͘dŚĞĐŽŶƚƌĂĐƚŽƌƐŚĂůů
ŵĂŝŶƚĂŝŶĐƵƐƚŽĚǇĂŶĚĐŽŶƚƌŽůŽĨƐƵĐŚƌĞĐŽƌĚƐĂŶĚĚĂƚĂǁŚŝůĞƚŚĞǇĂƌĞŝŶƚŚĞƉŽƐƐĞƐƐŝŽŶŽĨƚŚĞ
ĐŽŶƚƌĂĐƚŽƌ͘ƚƚŚĞĐŽŶƚƌĂĐƚ͛ƐĐŽŶĐůƵƐŝŽŶ͕ĂŶǇͬĂůůƐƵĐŚƌĞĐŽƌĚƐͬĚĂƚĂŝŶƚŚĞƉŽƐƐĞƐƐŝŽŶ͕ĐƵƐƚŽĚǇ
ĂŶĚͬŽƌĐŽŶƚƌŽůŽĨƚŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚďĞƚƌĂŶƐĨĞƌƌĞĚƚŽh͘ƚĂůůƚŝŵĞƐ͕ƚŚĞĐŽŶƚƌĂĐƚŽƌƐŚĂůů
ŬĞĞƉĐŽŶĨŝĚĞŶƚŝĂůĂŶǇͬĂůůƌĞĐŽƌĚƐĂŶĚĚĂƚĂ͘ŽŶƚƌĂĐƚŽƌĞŵƉůŽǇĞĞƐƐŚĂůůďĞĂůůŽǁĞĚĂĐĐĞƐƐƚŽ
ƚŚĞƐĞĨŝůĞƐŽŶůǇĂƐŶĞĞĚĞĚĨŽƌƚŚĞŝƌĚƵƚŝĞƐƌĞůĂƚĞĚƚŽƚŚĞĐŽŶƚƌĂĐƚĂŶĚŝŶĂĐĐŽƌĚĂŶĐĞǁŝƚŚƚŚĞ
ƌƵůĞƐĞƐƚĂďůŝƐŚĞĚďǇh͘dŚĞĐŽŶƚƌĂĐƚŽƌƐŚĂůůŚŽŶŽƌĂůůƉŽůŝĐŝĞƐĂŶĚƉƌŽĐĞĚƵƌĞƐĨŽƌƐĂĨĞŐƵĂƌĚŝŶŐ
ƚŚĞĐŽŶĨŝĚĞŶƚŝĂůŝƚǇŽĨƐƵĐŚĚĂƚĂ͘hƐƚĂĨĨĂƵƚŚŽƌŝǌĞĚďǇƚŚĞŝƌĞĐƚŽƌŽĨŽƌƌĞĐƚŝŽŶƐƐŚĂůůŚĂǀĞ
ĐŽŵƉůĞƚĞĂĐĐĞƐƐƚŽƌĞĐŽƌĚƐĂŶĚĚĂƚĂ͕ǁŚĞƚŚĞƌƐƚŽƌĞĚŽŶͲƐŝƚĞŽƌŽĨĨͲƐŝƚĞ͘

CenturyLink Response: Accept and comply.
,͘

dŚĞ^ƚĂƚĞƌĞƋƵŝƌĞƐƚŚĞĨŽůůŽǁŝŶŐŝŶŵĂƚĞƐǇƐƚĞŵŝŶǀĞƐƚŝŐĂƚŝǀĞĨƵŶĐƚŝŽŶĂůŝƚǇ͗
ϭ͘

DƵůƚŝͲůĞǀĞůƉĂƐƐǁŽƌĚƐĞĐƵƌŝƚǇƉƌŽƚĞĐƚŝŽŶ

CenturyLink Response: Accept and comply.
The Enforcer controls access to call record data, call recordings, call monitoring, reporting and all other
system features by requiring a unique username and log-in password to initiate a session. Each
username is linked to a customized set of privileges established by administrators when they granted
that user access.
These privileges range from being able to create or modify inmate data to being able to display reports,
playback recordings, etc. These privileges can also define access by site or multiple-sites.
A standard set (or several sets) of privileges can be created for booking officers, investigators and
administrators prior to installation to speed up enrollment of all UDC users, but UDC staff with
“Administrator” access will always be able to alter or revise the privileges allowed to any user,
can revoke access, or can require a user to select a new password at any time through the easy-to-use
browser-based GUI (Graphical User Interface).

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 35
Submitted: August 11, 2014
p. 809

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϱ͘

hŝŶǀĞƐƚŝŐĂƚŝǀĞƉĞƌƐŽŶŶĞůŵƵƐƚďĞĂďůĞƚŽŵĂŶĂŐĞŝŶŵĂƚĞ/ĐŽĚĞƐ͕ĚĞďŝƚĂĐĐŽƵŶƚƐ͕
ŐĞŶĞƌĂƚĞĐĂůůĚĞƚĂŝůƌĞƉŽƌƚƐƚŚĂƚŚĂǀĞŵƵůƚŝƉůĞƐĞĂƌĐŚƉĂƌĂŵĞƚĞƌƐƚŽǀŝĞǁĂŶĚƐŽƌƚĐĂůů
ƌĞĐŽƌĚƐďǇƉŚŽŶĞŶƵŵďĞƌĐĂůůĞĚ͕ƉŚŽŶĞŶƵŵďĞƌĐĂůůŝŶŐ͕ƚŝŵĞŽĨĚĂǇ͕ĞƚĐ͘

CenturyLink Response: Accept and comply.
All these system functions can be performed by UDC investigative personnel or any approved user who
presents the proper user ID and password during workstation login. The following is a list of key system
functions:
x

Report Generation

ID/PIN Administration

Allowed Number List Administration

Blocked Number Administration

Debit Account Administration

Call Record Queries

Silent Live Call Monitoring

Call Alert Administration

Privileged Number Administration

Call Recording Control

Call Recording Search and Playback

Call Recording Export to CD or DVD

Phone Shut Down

Call Terminate

Inmate Calling Privilege Management

Screenshots showing the administration of this information are shown below:

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 41
Submitted: August 11, 2014
p. 815

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϭ͘Ϯϯ͘

/ŶŵĂƚĞƐǇƐƚĞŵŵƵƐƚďĞĐĂƉĂďůĞŽĨĂƵƚŽŵĂƚŝĐĂůůǇĞůŝŵŝŶĂƚŝŶŐĂŶǇŵŽŶŝƚŽƌŝŶŐĂŶĚͬŽƌƌĞĐŽƌĚŝŶŐŽĨƐƉĞĐŝĨŝĐĂůůǇ
ŝĚĞŶƚŝĨŝĞĚĐĂƚĞŐŽƌŝĞƐŽĨĐĂůůƐƐƵĐŚĂƐĐĂůůƐƉůĂĐĞĚƚŽůĞŐĂůĐŽƵŶƐĞů͘dŚŝƐĨƵŶĐƚŝŽŶŵĂǇďĞĂĐĐŽŵƉůŝƐŚĞĚďǇƚŚĞ
ƐƉĞĐŝĂůƌŽƵƚŝŶŐŽĨƐƵĐŚĐĂůůƐŽƌƚŚƌŽƵŐŚƐǇƐƚĞŵƉƌŽŐƌĂŵŵŝŶŐ͕ĞƚĐ͘DĞĞƚŝŶŐƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚŝƐƚŚĞƐŽůĞ
ƌĞƐƉŽŶƐŝďŝůŝƚǇŽĨƚŚĞĐŽŶƚƌĂĐƚŽƌ͘tŚĞŶĂŶŝŶŵĂƚĞƐƵďŵŝƚƐĂŶƵŵďĞƌƌĞƋƵĞƐƚĨŽƌŵŝŶĚŝĐĂƚŝŶŐƚŚĂƚĂŶƵŵďĞƌ
ŝƐƚŚĂƚŽĨŚŝƐĂƚƚŽƌŶĞǇ͕ƚŚĞŶƚŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚǀĞƌŝĨǇƚŚĂƚƚŚĞŶƵŵďĞƌůŝƐƚĞĚŝƐŝŶĨĂĐƚĂŶĂƚƚŽƌŶĞǇŽƌůĞŐĂů
ĐŽƵŶƐĞůĂŶĚƐƵďƐĞƋƵĞŶƚůǇƉƌŽƚĞĐƚĐĂůůƐƉůĂĐĞĚƚŽƚŚĂƚŶƵŵďĞƌ͘dŚĞƉƌŽĐĞƐƐƚŚĞĐŽŶƚƌĂĐƚŽƌƵƐĞƐƚŽĐŽŶĨŝƌŵ
ĂŶƵŵďĞƌƌĞƋƵĞƐƚĞĚƋƵĂůŝĨŝĞƐĨŽƌůĞŐĂůĐŽƵŶƐĞůƐƚĂƚƵƐŝƐƵƉƚŽƚŚĞĐŽŶƚƌĂĐƚŽƌƚŽĚĞǀĞůŽƉ͘

CenturyLink Response: Accept and comply.
CenturyLink already performs attorney validation for Wisconsin, Texas, and neighboring Nevada DOCs,
and performs quarterly audits of attorney numbers to ensure the list is up-to-date, and not being used
by inmates to make non-recorded calls to parties who should be subject to recording.
Step 1: Import from prior system
Through an existing transition services agreement with UDC’s current provider, CenturyLink will receive
and preload the system with a file of attorney numbers that have been pre-configured for “non-record”
status. Calls made to these numbers will not be recorded.
Step 2: Ongoing attorney verification
When an inmate submits a number request form indicating that a number is that of his attorney,
CenturyLink will verify that the number listed is in fact an attorney or legal counsel and subsequently
protect calls placed to that number.
Our suggested “best practice” method of attorney registration and verification was developed in
partnership with Nevada DOC. At NDOC, inmates request the registration of their attorney’s phone
number directly on the Enforcer system: :
x

The inmate identifies an attorney by whom they want to be represented.

The inmate makes a call through the Enforcer system, then selects option 5 (“register your
attorney number”) from the Call Main menu.

By following the prompts, the inmate provides the phone number of an attorney. This action
places the phone number on a pending Attorney Registration list.

An authorized user can then click on the Attorney Registration quick link under the Global
Numbers tab to locate the number, add notes during the evaluation process, and either approve
or reject the inmate’s request.
ϭ͘Ϯϰ͘

ŽŶƚƌĂĐƚŽƌŝƐƌĞƋƵŝƌĞĚƚŽƉƌŽǀŝĚĞ;ĞŵƉůŽǇͿĂŶĚĨƵŶĚ͕ŵŝŶŝŵĂůůǇ͕ŽŶĞĨƵůůͲƚŝŵĞ;ϰϬŚŽƵƌƐƉĞƌǁĞĞŬͿƐǇƐƚĞŵ
ĂĚŵŝŶŝƐƚƌĂƚŽƌͬƚĞĐŚŶŝĐŝĂŶƚŽďĞĂƐƐŝŐŶĞĚƚŽƚŚĞhƚĂŚ^ƚĂƚĞWƌŝƐŽŶͲƌĂƉĞƌĂŶĚ͕ŵŝŶŝŵĂůůǇ͕ŽŶĞĨƵůůͲƚŝŵĞ
;ϰϬŚŽƵƌƐƉĞƌǁĞĞŬͿƐǇƐƚĞŵĂĚŵŝŶŝƐƚƌĂƚŽƌͬƚĞĐŚŶŝĐŝĂŶƚŽďĞĂƐƐŝŐŶĞĚƚŽƚŚĞĞŶƚƌĂůhƚĂŚŽƌƌĞĐƚŝŽŶĂů
&ĂĐŝůŝƚǇ;h&ͿͲ'ƵŶŶŝƐŽŶ͘dŚĞĐƵƌƌĞŶƚƚǁŽƐǇƐƚĞŵĂĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐĂƌĞĞŵƉůŽǇĞĞƐŽĨ'd>͘
ĚĚŝƚŝŽŶĂůƉĞƌƐŽŶŶĞůŵƵƐƚďĞĂĚĚĞĚŝĨĚĞĞŵĞĚŶĞĐĞƐƐĂƌǇƚŽĂĐĐŽŵŵŽĚĂƚĞŝŶĐƌĞĂƐĞĚǁŽƌŬůŽĂĚƐ͘dŚĞ
ŶƵŵďĞƌŽĨĂĚĚŝƚŝŽŶĂůƐŝƚĞĂĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐǁŝůůďĞŶĞŐŽƚŝĂƚĞĚďĞƚǁĞĞŶhĂŶĚƚŚĞĐŽŶƚƌĂĐƚŽƌ͘
^ŝƚĞĂĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐŵƵƐƚďĞĂǀĂŝůĂďůĞϳyϮϰ͘dŚĞǇŶĞĞĚŶŽƚďĞƉŚǇƐŝĐĂůůǇƉƌĞƐĞŶƚĚƵƌŝŶŐŶŽŶͲ
ďƵƐŝŶĞƐƐŚŽƵƌƐ͖ŚŽǁĞǀĞƌ͕ƚŚĞǇŵƵƐƚďĞĂǀĂŝůĂďůĞĂƚĂůůƚŝŵĞƐ͘dŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚĞŶƐƵƌĞΗŝŶƐƚĂƚĞΗ
ĐŽǀĞƌĂŐĞǁŚĞŶƐŝƚĞĂĚŵŝŶŝƐƚƌĂƚŽƌ;ƐͿĂƌĞƵŶĂǀĂŝůĂďůĞ͕Ğ͘Ő͕͘ǀĂĐĂƚŝŽŶ͕ŝůůŶĞƐƐ͕ĞŵĞƌŐĞŶĐǇůĞĂǀĞ͕ĞƚĐ͘&Žƌ

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 47
Submitted: August 11, 2014
p. 821

State of Utah

Bid JM14012

Section 5 – Detailed Response
ĞǆĂŵƉůĞ͕ĂƌĂƉĞƌƐŝƚĞĂĚŵŝŶŝƐƚƌĂƚŽƌͬƚĞĐŚŶŝĐŝĂŶŵĂǇ͞ƌĞŵŽƚĞůǇ͟ĐŽǀĞƌĨŽƌƚŚĞh&ƐŝƚĞ
ĂĚŵŝŶŝƐƚƌĂƚŽƌͬƚĞĐŚŶŝĐŝĂŶĂŶĚǀŝĐĞǀĞƌƐĂ͘dŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚŶŽƚŝĨǇhĂŶǇƚŝŵĞĂƐŝƚĞ
ĂĚŵŝŶŝƐƚƌĂƚŽƌͬƚĞĐŚŶŝĐŝĂŶŝƐŶŽƚŽŶͲƐŝƚĞĂŶĚƚŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚĂƌƌĂŶŐĞǁŝƚŚhĨŽƌĐŽǀĞƌĂŐĞǁŚĞŶĂŶ
ĂĚŵŝŶŝƐƚƌĂƚŽƌͬƚĞĐŚŶŝĐŝĂŶ͕ĨŽƌĞǆĂŵƉůĞ͕ŝƐŐŽŝŶŐŽŶǀĂĐĂƚŝŽŶ͘hǁŝůůǁŽƌŬǁŝƚŚƚŚĞĐŽŶƚƌĂĐƚŽƌƚŽĞƐƚĂďůŝƐŚ
ĂĐĐĞƉƚĂďůĞϳyϮϰĐŽǀĞƌĂŐĞƵƚŝůŝǌŝŶŐƐŝƚĞƐǇƐƚĞŵĂĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐ͕ĐĂůůͲŽƵƚƉůĂŶƐ͕ĞƐĐĂůĂƚŝŽŶƉůĂŶƐ͕
ĂĨƚĞƌͲŚŽƵƌƐĐĂůůĐĞŶƚĞƌ;ƐͿ͕ĞƚĐ͘dŚĞ^ƚĂƚĞ͛ƐǁŝůůŝŶŐŶĞƐƐƚŽĂĚŽƉƚĂ͞ƌĞĂƐŽŶĂďůĞ͟ĂƉƉƌŽĂĐŚƚŽϳyϮϰƐǇƐƚĞŵ
ĂĚŵŝŶŝƐƚƌĂƚŽƌͬƚĞĐŚŶŝĐŝĂŶ͞ĂǀĂŝůĂďŝůŝƚǇ͟ĂůƚĞƌƐ͕ŝŶŶŽǁĂǇ͕ƚŚĞ^ƚĂƚĞ͛ƐŵƵƐƚƌĞƋƵŝƌĞŵĞŶƚƚŚĂƚƚŚĞĐŽŶƚƌĂĐƚŽƌ
ƉƌŽǀŝĚĞĂŵŝŶŝŵƵŵŽĨƚǁŽĨƵůůͲƚŝŵĞ;ϰϬŚŽƵƌƐƉĞƌǁĞĞŬͿƐŝƚĞƐǇƐƚĞŵĂĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐ͘
ĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐŵƵƐƚďĞĨƵůůǇƚƌĂŝŶĞĚĂŶĚĞƋƵŝƉƉĞĚƚŽƉĞƌĨŽƌŵĂůůĨƵŶĐƚŝŽŶƐƌĞůĂƚĞĚƚŽƚŚĞ
ŶŽƌŵĂůĚĂǇͲƚŽͲĚĂǇŽƉĞƌĂƚŝŽŶĂŶĚŵĂŝŶƚĞŶĂŶĐĞŽĨƚŚĞŝŶŵĂƚĞƐǇƐƚĞŵŝŶĐůƵĚŝŶŐ͕ďƵƚŶŽƚůŝŵŝƚĞĚƚŽ͕ƚŚĞ
ĨŽůůŽǁŝŶŐ͗ƚƌĂŝŶŝŶŐ͕ƌĞƋƵŝƌĞĚůŝŶĞƚĞƐƚŝŶŐ͕ĞƋƵŝƉŵĞŶƚƚĞƐƚŝŶŐ͕ƉŚŽŶĞƌĞƉĂŝƌƐĂŶĚͬŽƌƌĞƉůĂĐĞŵĞŶƚ͕ĚĂƚĂďĂƐĞ
ŝŶĨŽƌŵĂƚŝŽŶĐŽůůĞĐƚŝŽŶ͕ĚĂƚĂƐĐƌĞĞŶŝŶŐ͕ĚĂƚĂŝŶƉƵƚ͕ĐƵƐƚŽŵƌĞƉŽƌƚŐĞŶĞƌĂƚŝŽŶ͕ŝŶŵĂƚĞĐŽŶƚĂĐƚƐ͕ŽƉĞƌĂƚŝŽŶ
ŽĨƚŚĞƌĞĐŽƌĚŝŶŐƐǇƐƚĞŵ͕ĞƚĐ͘^ǇƐƚĞŵĂĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐŵƵƐƚǁŽƌŬĐůŽƐĞůǇǁŝƚŚĚĞƐŝŐŶĂƚĞĚh
ƉĞƌƐŽŶŶĞů͕ĂƚĞĂĐŚƐŝƚĞ͕ƚŽŬĞĞƉƚŚĞŝŶŵĂƚĞƐǇƐƚĞŵƌƵŶŶŝŶŐĂƚŵĂǆŝŵƵŵĞĨĨŝĐŝĞŶĐǇ͕ŵĞĞƚƚŚĞ
ĐŽŵŵƵŶŝĐĂƚŝŽŶƐŶĞĞĚƐŽĨƚŚĞŝŶŵĂƚĞƉŽƉƵůĂƚŝŽŶ͕ĂƐƐŝƐƚŝŶƌĞƐƉŽŶĚŝŶŐƚŽ;ĂŶƐǁĞƌŝŶŐͿŐƌŝĞǀĂŶĐĞƐ͕ĂŶĚ
ĞůŝŵŝŶĂƚĞŽƉĞƌĂƚŝŽŶĂůƉƌŽďůĞŵƐĂŶĚƐĞĐƵƌŝƚǇŚĂǌĂƌĚƐĂƐƋƵŝĐŬůǇĂƐƉŽƐƐŝďůĞ͘

CenturyLink Response: Accept and comply.
A total of two (2) full time System Administrators/Technicians and one (1) Salt Lake City-based
Program Manager will be hired to provide onsite service, maintenance and repair of the new inmate
calling platform. CenturyLink is willing to hire existing staff members – with UDC approval - to minimize
the impact to UDC staff.
In addition to the dedicated resources listed above, CenturyLink has trained inmate
communications specialists and technicians supporting our contracts with neighboring Nevada
and Idaho DOCs; these personnel are in addition to hundreds of CenturyLink, Inc. traditional
telecommunciations technicians deployed throughout Utah.. CenturyLink will ensure that all team
members are fully qualified, appropriately trained and certified when necessary, to ensure knowledge
levels in excess of the UDC’s expectations.
ϭ͘Ϯϱ͘

ŽŶƚƌĂĐƚŽƌǁŝůůĚĞƐŝŐŶĂƚĞĂůŝŵŝƚĞĚŶƵŵďĞƌŽĨƚŚĞŝƌƉĞƌƐŽŶŶĞů͕ŝŶĐůƵĚŝŶŐƚŚĞƐŝƚĞƐǇƐƚĞŵ
ĂĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐ͕ƚŽǁŽƌŬĂƚhƐŝƚĞƐ͘ŽŶƚƌĂĐƚŽƌƉĞƌƐŽŶŶĞůŵƵƐƚƉĂƐƐĐƌŝŵŝŶĂůŝĚĞŶƚŝĨŝĐĂƚŝŽŶĂŶĚ
ƌĞĐŽƌĚƐĐŚĞĐŬƐďĞĨŽƌĞďĞŝŶŐŝƐƐƵĞĚhĐŽŶƚƌĂĐƚŽƌŝĚĞŶƚŝĨŝĐĂƚŝŽŶĐĂƌĚƐǁŚŝĐŚƚŚĞǇǁŝůůďĞƌĞƋƵŝƌĞĚƚŽŚĂǀĞŽŶ
ƚŚĞŝƌƉĞƌƐŽŶƚŽĞŶƚĞƌĂŶĚǁŽƌŬǁŝƚŚŝŶhĨĂĐŝůŝƚŝĞƐ͘dŚĞǇŵƵƐƚĂůƐŽĂŐƌĞĞƚŽƐŝŐŶĂƐƚĂŶĚĂƌĚhĚŽĐƵŵĞŶƚ
ǁŚŝĐŚƉƌŽŚŝďŝƚƐƚŚĞĨŽƌŵŝŶŐŽĨĂŶĚͬŽƌĐĂƌƌǇŝŶŐŽŶŽĨĂŶǇƉĞƌƐŽŶĂůƌĞůĂƚŝŽŶƐŚŝƉƐ;ĨƌĂƚĞƌŶŝǌŝŶŐͿďĞƚǁĞĞŶƉƌŝƐŽŶ
ƐƚĂĨĨ͕ĐŽŶƚƌĂĐƚƐƚĂĨĨ͕ǀŽůƵŶƚĞĞƌƐĂŶĚͬŽƌŝŶŵĂƚĞ;ƐͿ͘ĞƐĐƌŝďĞŚŽǁǇŽƵ͕ĂƐĂĐŽŶƚƌĂĐƚŽƌ͕ǁŝůůƐĞůĞĐƚǇŽƵƌƐŝƚĞ
ĂĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐĂŶĚŽƚŚĞƌhͲĂƐƐŝŐŶĞĚƉĞƌƐŽŶŶĞů͘

CenturyLink Response: Accept and comply.
ϭ͘Ϯϲ͘

hƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽƐŚƵƚĚŽǁŶŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐĂŶĚƚŽůŝŵŝƚŝŶŵĂƚĞĂĐĐĞƐƐƚŽŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐŝŶ
ĂŶǇͬĂůůĂƌĞĂƐŝĨĚĞĞŵĞĚŶĞĐĞƐƐĂƌǇƚŽŵĂŶĂŐĞƚŚĞŝŶŵĂƚĞƉŽƉƵůĂƚŝŽŶĂŶĚͬŽƌƚŽŵĂŝŶƚĂŝŶƐĞĐƵƌŝƚǇŽĨh
ĨĂĐŝůŝƚŝĞƐ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 48
Submitted: August 11, 2014
p. 822

State of Utah

Bid JM14012

Section 5 – Detailed Response
Phase 2 – Formal Training at Cut Over
Formal training will be provided immediately after cutover to address in detail managing inmates, global
numbers, monitoring, and the retrieval of call recordings. These training sessions can be conducted
onsite or at a central training location at the discretion of the UDC.
This will allow multiple users an opportunity to see the system details with live data. The training will be
conducted utilizing a laptop and projector and the training location must have Internet access.
Scheduled sessions will be based on the number of users and the needs of the UDC Staff. The goal of
Phase 2 training is to fully prepare UDC personnel to operate the Enforcer. These sessions typically
last approximately one hour depending on the user level.
Phase 3 – Post Cut Follow Up Training
Follow up training will be provided no more than 30 days after all platform cutovers have been
completed and users have had a chance to start using the Enforcer. This training can be conducted
onsite or via webinar.
The training method and the locations will be scheduled by the UDC. The goal of Phase 3 Training is to
answer any new questions the users may have after working with the system. Phase 3 sessions
typically lasts one hour depending on the needs of the users and the questions they may have.
The standard training curriculum is detailed below. This is a typical training agenda which can be
customized for the UDC.
A.

Day-to-Day System Administration
Logging In
User Access Control Settings
Call Process Flow
Call Record Search
Blocked Number Administration
Inmate Editor Function
Create a new account
ANI Advanced Privileges and Controls
Entering PANs
Alerts on Inmate Accounts
Disable Account
Search for Inmate Account
Print Account Information
Debit Account Administration
Interface functionality (if applicable)

Investigative Functions
Monitoring
Call Disrupt Function

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 54
Submitted: August 11, 2014
p. 828

State of Utah

Bid JM14012

Section 5 – Detailed Response
Recording
Recording Exempt Numbers
Setting Alerts (email, pager and phone)
Recording Search, Retrieval & Reporting
Recording Export to CD
Report Generation
C.

Automated Calling Process
Initiating a Call
Collect Call Process
Debit Call Process
PrePaid Collect

Service & Maintenance
Receiving Trouble Reports
Information Gathering & Preliminary Trouble-shooting
Trouble Reporting Instructions
Email updates on trouble tickets

Reference Tools
Quick Reference Guide
User Guide
Report Synopsis
Inmate Information Pamphlet in English & Spanish
Support Center

Contact Information
CenturyLink will provide a customized training curriculum for the UDC. Training classes will be
scheduled to fit the UDC’s preferences and the schedules of the personnel involved in the
training.
Our systems have evolved with the input and recommendations by corrections industry
experts, investigators, security personnel and officers, who use the systems on a daily
basis, and provide the best feedback and concepts for further improvements to the
system.
Upon the release of upgrades and/or enhancements to the Enforcer, the UDC will be notified
and provided documentation of the features and functionalities contained in that release, and if
the UDC deems refresher training is warranted, that training will be provided.

Inmate Population Training
Inmate training is a simple but critical component of implementation. The CenturyLink Team’s
inmate training checklist includes the following:
x

Placement of posters in day rooms and common areas

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 55
Submitted: August 11, 2014
p. 829

State of Utah

Bid JM14012

Section 5 – Detailed Response
x
x
x
x
x

New calling procedures
Account information for family members (need to close out previous accounts)
Debit funding processes (no change)
Placement of leaflets at visitation
Production of pamphlet for intake packet (if desired)

Family & Friends Training
Training for family and friends is equally as important. This is one area where the CenturyLink Team’s
customer service program is most valuable. Upon an inmate’s first call to a number following cutover,
prepaid account holders are automatically routed to a live representative to initiate an account – not left
to call us separately on their own.
CenturyLink’s installation process includes training for ALL parties – staff, family members, and
inmates. In addition to pamphlets for intake packets, CenturyLink technicians (subject to approval by
facilities) will place 8.5” x 11” posters describing system and functionality. CenturyLink also has a
multimedia center that has produced training videos for inmates in other states; we are able to
customize this video for the UDC’s specific needs.
ϭ͘Ϯϵ͘

ůůŝŶŵĂƚĞĐĂůůƐŵƵƐƚďĞďůŽĐŬĞĚŝŶƐƵĐŚĂǁĂǇƚŚĂƚƚŚĞŝŶŵĂƚĞĐĂŶŶŽƚŚĞĂƌ͗ϭͿƚŚĞŽƉĞƌĂƚŽƌŵĂŬĞĐŽŶƚĂĐƚ
ǁŝƚŚƚŚĞĐĂůůĞĚƉĂƌƚǇ͕ŽƌϮͿƌĞƐƉŽŶƐĞƐĨƌŽŵƚŚĞĐĂůůĞĚƉĂƌƚǇ͘

CenturyLink Response: Accept and comply.
The Enforcer system will be configured to place the inmate on hold once the called party answers the
automated operator, preventing the inmate from hearing the called party or being heard by the called
party until active called party acceptance is confirmed. In other words, the inmate cannot hear or
communicate with the called party until the call has been positively accepted. Both the inmate and
called party are notified upon acceptance of the call that the call may be recorded and monitored for
security purposes: If the call is accepted by the called party, the inmate hears: “Thank you for using
CenturyLink. This call may be monitored or recorded. You may begin speaking now.”
ϭ͘ϯϬ͘

/ŶŵĂƚĞƐǇƐƚĞŵŵƵƐƚƵƚŝůŝǌĞŵĞĐŚĂŶŝǌĞĚ;ĞůĞĐƚƌŽŶŝĐͿŽƉĞƌĂƚŽƌƐ͘hŚĂƐĨŽƵŶĚƚŚĂƚĂŵĞĐŚĂŶŝǌĞĚŽƉĞƌĂƚŽƌ
ƐǇƐƚĞŵĐĂƌƌŝĞƐŝŶŚĞƌĞŶƚůǇůĞƐƐůĞŐĂůůŝĂďŝůŝƚǇ͘

CenturyLink Response: Accept and comply.
The Enforcer system provides fully automated (mechanized/electronic) calling, using an automated
operator resident within the system. Access to live operators is neither required nor permitted at any
time.
ϭ͘ϯϭ͘

/ŶŵĂƚĞƐǇƐƚĞŵŵƵƐƚŚĂǀĞƚŚĞĐĂƉĂďŝůŝƚǇƚŽƉƌŽĐĞƐƐĐĂůůƐĂŶĚƉƌŽǀŝĚĞĂŶŶŽƵŶĐĞŵĞŶƚƐŝŶŶŐůŝƐŚĂŶĚ^ƉĂŶŝƐŚ͘
ŶŶŽƵŶĐĞŵĞŶƚĐĂƉĂďŝůŝƚŝĞƐŵƵƐƚďĞƉƌŽŐƌĂŵŵĂďůĞ͘hƉĞƌƐŽŶŶĞůŵƵƐƚĂƉƉƌŽǀĞƚŚĞǁŽƌĚŝŶŐŽĨ
ĂŶŶŽƵŶĐĞŵĞŶƚƐ͘hŝƐŝŶƚĞƌĞƐƚĞĚŝŶŚĂǀŝŶŐƚŚĞĐĂƉĂďŝůŝƚǇƚŽƵƚŝůŝǌĞĂƉĞƌŝŽĚŝĐΗǀŽŝĐĞŽǀĞƌůĂǇĂŶŶŽƵŶĐĞŵĞŶƚΗ
ĚƵƌŝŶŐŝŶŵĂƚĞĐŽŶǀĞƌƐĂƚŝŽŶƐ͘WƌŽǀŝĚĞĂůŝƐƚŽĨĂůůůĂŶŐƵĂŐĞƐĂŶĚĂŶǇƚƌĂŶƐůĂƚŝŽŶͬŝŶƚĞƌƉƌĞƚĂƚŝŽŶƐĞƌǀŝĐĞƐƚŚĂƚ
ǇŽƵƌŝŶŵĂƚĞƐǇƐƚĞŵŝƐĐĂƉĂďůĞŽĨƉƌŽǀŝĚŝŶŐ͘

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 56
Submitted: August 11, 2014
p. 830

State of Utah

Bid JM14012

Section 5 – Detailed Response
CenturyLink Response: Accept and comply.
The Enforcer prompts are configurable and will be deployed only after UDC approval of exact wording.
Voice overlays are also configurable in terms of the wording delivered to the inmate/family member and
the timing of announcements.
Whenever prompts or other announcements are being delivered to either the inmate or family member,
the call timer is automatically turned off. This is achieved because the Enforcer processes calls using a
unique 4-channel separation process (inmate speaking, family member speaking, inmate prompts, and
family member prompts) – as a result the timer can be automatically turned off whenever one of the
speaking channels is not available. This 4-channel separation process also allows investigators to
isolate specified portions of a recording (e.g. listening only to the inmate side of the call at 125% speed)
to greatly speed up the review of a call.
The Enforcer currently has prompts developed in multiple languages: English, Spanish, French,
Russian and Hmong. The default is English and Spanish only - language is selected by the inmate as
part of the call setup process, using a one-digit code: “For English, press 1; for Spanish, press 2.” (or
“3” for French, etc.). If additional languages are needed, CenturyLink will provide at no cost to UDC.
ϭ͘ϯϮ͘

hƉƌĞĨĞƌƐĂƉƌĞŵŝƐĞͲďĂƐĞĚ͕ĚĂƚĂďĂƐĞƚǇƉĞŝŶŵĂƚĞƐǇƐƚĞŵŵŝŶŝŵĂůůǇĐĂƉĂďůĞŽĨƚŚĞĨŽůůŽǁŝŶŐĨƵŶĐƚŝŽŶƐŽƌ
ƚŚĞŝƌĨƵŶĐƚŝŽŶĂůĞƋƵŝǀĂůĞŶƚƐ͗

CenturyLink Response: Accept and comply.
All inmate telephone stations will be connected to the Enforcer call processor and will have full
recording and monitoring capability, with the exception of privileged attorney calls as required by UDC.
The proposed CenturyLink Enforcer system configuration for the facility will include a RAID (Redundant
Array Independent Disks) server solution for long-term recording storage. This solution avoids the
hassles of loading and unloading tapes or optical disks, as all recordings are stored online for the life of
the contract. The proposed RAID server for long-term recording storage will be configured to contain all
recordings for immediate, on-line retrieval with no change of storage media.
In the event that either call processor loses its link to the RAID server, each call processor will
independently store and “queue” recordings until the connection to the RAID server has been restored.
Retrieval of recordings, regardless of age, will utilize the same, simplified graphical user interface (GUI)
operation provided by the Enforcer system.
In addition, the Enforcer system will have internal redundancy across sites so that a database or
processor failure at one site will not impact calling.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 57
Submitted: August 11, 2014
p. 831

State of Utah

Bid JM14012

Section 5 – Detailed Response
To achieve this, the Draper facility will contain our Main Database Server with a backup fail-over server
on one of our local call processors so in the unlikely event the Main Database Server has a failure, the
Fail-Over Server will handle call control until the Main Database Server is restored to normal service.

The Draper Facility will contain a Recording and Storage server that will accommodate recordings and
system data from Draper and Gunnison. At Gunnison, the system will contain its own call processors as
well as a third Fail-Over Database server in the unlikely event of a major event at the Draper facility that
impacts the network or the “physical” integrity of the “System”. Call recordings for Gunnison will be
stored locally with a back-up copy at Draper. Further, in the highly unlikely event of catastrophic failures
at both Draper and Gunnison, UDC’s data will be additionally backed up to our San Antonio Data
Center site. This ensures no data will be lost in any event.
͘

ƐƐŝŐŶŵĞŶƚŽĨĂ͞WĞƌƐŽŶĂů/ĚĞŶƚŝĨŝĐĂƚŝŽŶEƵŵďĞƌ͟;W/EͿƚŽĞĂĐŚŝŶŵĂƚĞ͘ƉŝŶŶƵŵďĞƌŽĨƐŽŵĞ
ŶƵŵĞƌŝĐǀĂůƵĞŵƵƐƚĂůǁĂǇƐďĞĂƐƐŝŐŶĞĚƚŽƚŚĞŝŶŵĂƚĞ͘dŚĞĐƵƌƌĞŶƚW/EŶƵŵďĞƌŝƐƚŚĞŝŶŵĂƚĞ͛Ɛ
ŽĨĨĞŶĚĞƌŶƵŵďĞƌďƵƚƚŚĂƚŶƵŵďĞƌĐŽƵůĚĐŚĂŶŐĞƚŽŚŝƐͬŚĞƌ/ŶƵŵďĞƌŽƌĂŶǇŶƵŵďĞƌĂƐƐŝŐŶĞĚ
ďǇh͘/ŶĂŶǇĐĂƐĞ͕ƚŚĞW/EŶƵŵďĞƌǁŝůůďĞǀĞƌŝĨŝĞĚǀŝĂƐŽŵĞƚǇƉĞŽĨďŝŽͲďĂƐĞĚƐǇƐƚĞŵĨŽƌ
ƉŽƐŝƚŝǀĞŝŶŵĂƚĞĐĂůůĞƌŝĚĞŶƚŝĨŝĐĂƚŝŽŶ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 58
Submitted: August 11, 2014
p. 832

State of Utah

Bid JM14012

Section 5 – Detailed Response
As shown in the screen below, more specific restrictions can be set from the Inmate Account Profile.
Once the Status of the inmate account is changed to “Restricted” in the Inmate Account Profile,
authorized users may customize calling restrictions; note the “Restrict___ Calls Every____
(Day/Week/Month),” and “Free Calls Allowed” fields below.

Inmate Account Profile
To block calls only from a specific inmate to a particular number add the number to that inmate’s PAN
(Personal Allowed Number List) and select the check box in the “Block” column as shown below.

Edit PAN - Add Inmate-Specific Call Block
Suspend Call Privileges
The Enforcer supports the suspension of inmate calling privileges by PIN. Authorized personnel may
enter a timeframe (i.e. 24 hours) or a specific date/time when the suspension is to end. At that point,
the suspended inmate may only call legal counsel until the suspension period ends. When the
suspension is over, calling privileges are automatically restored by the system at the time designated
by the authorized user.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 62
Submitted: August 11, 2014
p. 836

State of Utah

Bid JM14012

Section 5 – Detailed Response
Inmate suspensions are defined in the Inmate Profile screen. At the bottom of this screen is the Inmate
Suspension section highlighted by a red box.

Inmate Profile – Inmate Suspension
By selecting the Suspensions button, users will be brought to the following screen which will enable
them to complete suspending call privileges.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 63
Submitted: August 11, 2014
p. 837

State of Utah

Bid JM14012

Section 5 – Detailed Response

Suspension of Calling Privileges
Displayed are two categories of Suspensions. ‘Full’ means the inmate will not be allowed to place any
calls, including calls to attorneys or free numbers. ‘Standard’ is the default setting and allows the
inmate to place calls only to attorneys or numbers that are identified as privileged numbers. Once the
desired type of suspension has been selected, users must define the length of time that this suspension
should take effect.
Select the appropriate Start Date for the suspension (either immediately, or in the future), and then
select either the End Date or the Duration (in hours, days, weeks, or months). Lastly, click the
Notes/Comments tab to add any further required information. Once all of this has been completed,
select the Create button. This will automatically make the suspension active. Authorized personnel may
disable a suspension manually at any time.
͘

ďŝůŝƚǇƚŽƌĞƐƚƌŝĐƚĐĞƌƚĂŝŶƚĞůĞƉŚŽŶĞŶƵŵďĞƌƐ͕Ğ͘Ő͕͘ϴϬϬ͕ϴϴϴĂŶĚϵϬϬďǇĂůůƉŚŽŶĞƐ͕ďǇĂůůW/EƐ͕ďǇ
ƐƉĞĐŝĨŝĐW/EƐ͕ĞƚĐ͘

CenturyLink Response: Accept and comply.
Standard blocks are established for each system at the time of installation. These include directory
assistance, 911, emergency, pay-per-call services, 1010XXX access codes, toll free numbers and live
operators. In addition, the CenturyLink project team will work with the site to populate the blocked
number table with facility personnel telephone numbers, and will work with the outgoing vendor to
incorporate any telephone numbers which were blocked due to complaints of harassment, etc.

ďŝůŝƚǇƚŽƚŝŵĞǀĂƌŝŽƵƐĐĂůůƚǇƉĞƐ͕Ğ͘Ő͕͘ĂƚƚŽƌŶĞǇ͕ĐůĞƌŐǇ͕ĨĂŵŝůǇ͕ĞƚĐ͕͘ƐĞůĞĐƚŝǀĞůǇďǇĚŝĨĨĞƌĞŶƚƚŝŵĞ
ĨƌĂŵĞƐ͕ďǇĂůůW/EƐ͕ďǇƐƉĞĐŝĨŝĐW/EƐ͕ďǇƐƉĞĐŝĨŝĐƚĞůĞƉŚŽŶĞŶƵŵďĞƌ͕ĞƚĐ͖͘ŵƵƐƚŚĂǀĞ
ƉƌŽŐƌĂŵŵĂďůĞƚŝŵĞͲŽƵƚĂŶŶŽƵŶĐĞŵĞŶƚƐĂƐĂƉƉƌŽǀĞĚďǇh;hƉƌĞƐĞŶƚůǇĂůůŽǁƐϯϬŵŝŶƵƚĞ
ŝŶŵĂƚĞĐĂůůƐͿ͘

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 64
Submitted: August 11, 2014
p. 838

State of Utah

Bid JM14012

Section 5 – Detailed Response
On the Called Party Side
x Announce the name of the inmate and location of the facility
x Allow called party to optionally check their account balance (Prepaid Collect calls only)
x Allow called party to accept or reject a call
x Allow called party to set a future block status on calls (block inmate only, or block all calls from
correctional facility)
x Play a “one minute remaining” message on call duration (Debit or Debit Card calls)
,͘

&ŽůůŽǁŝŶŐƚŚĞĚŝĂůŝŶŐƐĞƋƵĞŶĐĞ͕ƚŚĞŝŶŵĂƚĞŵƵƐƚďĞƉƵƚ͞ŽŶŚŽůĚ͘͟dŚĞŝŶŵĂƚĞŵƵƐƚŶŽƚďĞ
ƉĞƌŵŝƚƚĞĚƚŽŵŽŶŝƚŽƌĐĂůůƉƌŽŐƌĞƐƐĂŶĚŵƵƐƚŶŽƚďĞĂůůŽǁĞĚƚŽĐŽŵŵƵŶŝĐĂƚĞǁŝƚŚƚŚĞĐĂůůĞĚ
ƉĂƌƚǇƵŶƚŝůƚŚĞĐĂůůŝƐƉŽƐŝƚŝǀĞůǇĂĐĐĞƉƚĞĚ͘

ϭ͘ϯϯ͘

ƚƚŚĞĞŶĚŽĨƚŚĞĐŽŶƚƌĂĐƚƚĞƌŵ͕ĂůůĚĂƚĂďĂƐĞƐŽĨƵƐĞƌƐ͕W/EƐ͕ĂůůŽǁĞĚĂŶĚͬŽƌďůŽĐŬĞĚĐĂůůƐ͕ĞƚĐ͘ďĞĐŽŵĞƚŚĞ
ƉƌŽƉĞƌƚǇŽĨƚŚĞ^ƚĂƚĞ͘

CenturyLink Response: Accept and comply.
ϭ͘ϯϰ͘

/ŶŵĂƚĞƐǇƐƚĞŵŵƵƐƚƐƚŽƌĞĂůůĐĂůůƌĞĐŽƌĚƐĂŶĚƐǇƐƚĞŵĚĂƚĂďĂƐĞƌĞĐŽƌĚƐŽŶͲƐŝƚĞĂŶĚďĞĐĂƉĂďůĞŽĨƉƌŽĚƵĐŝŶŐ
ƌĞĂůͲƚŝŵĞ͕ŽŶĚĞŵĂŶĚĐƵƐƚŽŵĐĂůůŝŶŐƌĞƉŽƌƚƐĨŽƌŝŶǀĞƐƚŝŐĂƚŝǀĞĂŶĚͬŽƌĨŽƌĂƵĚŝƚƉƵƌƉŽƐĞƐ͘dŚĞƐĞƌĞƉŽƌƚƐƐŚŽƵůĚ
ŝŶĐůƵĚĞĂůůĐĂůůƐďǇW/EŶƵŵďĞƌ͕ĂůůĐĂůůƐĨƌŽŵĂƐƉĞĐŝĨŝĐW/EƚŽĂƐƉĞĐŝĨŝĐƚĞůĞƉŚŽŶĞŶƵŵďĞƌ͕ĨƌĞƋƵĞŶƚůǇĐĂůůĞĚ
ŶƵŵďĞƌƐ͕ĞƚĐ͘ůůƌĞƉŽƌƚƐƐŚŽƵůĚďĞĐĂƉĂďůĞŽĨŝŶĐůƵĚŝŶŐĚĂƚĞ͕ƚŝŵĞ͕ŽƌŝŐŝŶĂƚŝŶŐƚĞůĞƉŚŽŶĞŶƵŵďĞƌ͕ŽƌŝŐŝŶĂƚŝŶŐ
W/E͕ĐĂůůĚƵƌĂƚŝŽŶ͕ŶƵŵďĞƌĐĂůůĞĚ͕ĞƚĐ͘ŽŶƚƌĂĐƚŽƌǁŝůůƉƌŽǀŝĚĞƌĞŵŽƚĞƚĞƌŵŝŶĂů;ƐͿĂŶĚͬŽƌĐŽŶŶĞĐƚŝŽŶƚŽƚŚĞ
hĐŽŵƉƵƚĞƌƐǇƐƚĞŵĨŽƌŐĞŶĞƌĂƚŝŶŐƐƵĐŚƌĞƉŽƌƚƐĂƚĂĚĚŝƚŝŽŶĂůĂƵƚŚŽƌŝǌĞĚůŽĐĂƚŝŽŶƐŝŶĂĚĚŝƚŝŽŶƚŽƚŚĞ
ĐŽŶƚƌĂĐƚŽƌ͛ƐƐǇƐƚĞŵĂĚŵŝŶŝƐƚƌĂƚŝŽŶƚĞƌŵŝŶĂůƐ͘^ǇƐƚĞŵƐĞĐƵƌŝƚǇŵƵƐƚďĞĂǀĂŝůĂďůĞƚŽƌĞƐƚƌŝĐƚhƉĞƌƐŽŶŶĞůƚŽ
ǀĂƌŝŽƵƐůĞǀĞůƐŽĨƐǇƐƚĞŵĂĐĐĞƐƐ͘dŚĞĐĂƉĂďŝůŝƚǇƚŽŐĞŶĞƌĂƚĞĐĂůůƌĞƉŽƌƚƐĂŶĚͬŽƌƚŽƌĞǀŝĞǁĐĂůůĚĂƚĂŵƵƐƚďĞ
ĂǀĂŝůĂďůĞĂƚĞĂĐŚƐǇƐƚĞŵƐŝƚĞ͘hǁĂŶƚƐƚŽƌĞŐƵůĂƌůǇƌĞĐĞŝǀĞƌĞƉŽƌƚƐƚŚĂƚŝĚĞŶƚŝĨǇƐǇƐƚĞŵƌĞũĞĐƚĞĚĐĂůů
ĂƚƚĞŵƉƚƐĂŶĚͬŽƌĐĂůůƐƌĞĨƵƐĞĚďǇƚŚĞĐĂůůĞĚƉĂƌƚǇ͘ZĞƉŽƌƚƐŵƵƐƚŚĂǀĞŵƵůƚŝƉůĞƐĞĂƌĐŚƉĂƌĂŵĞƚĞƌƐƚŽǀŝĞǁĂŶĚ
ƐŽƌƚĚĂƚĂ͘dŚĞĚĂƚĂƐƚŽƌĂŐĞƐǇƐƚĞŵŵƵƐƚŝŶĐůƵĚĞĂƉĞƌŵĂŶĞŶƚƐƚŽƌĂŐĞŵĞĚŝƵŵĂŶĚĂƉƉƌŽƉƌŝĂƚĞƐĂĨĞŐƵĂƌĚƐƚŽ
ƉƌŽƚĞĐƚĂŐĂŝŶƐƚĂŶǇůŽƐƐŽĨĐĂůůĚĂƚĂŝŶƚŚĞĞǀĞŶƚŽĨƉŽǁĞƌĨĂŝůƵƌĞƐ͕ĞƋƵŝƉŵĞŶƚĨĂŝůƵƌĞƐ͕ƚŚĞĨƚ͕ĞƚĐ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 67
Submitted: August 11, 2014
p. 841

State of Utah

Bid JM14012

Section 5 – Detailed Response
Report Name

Description
x

Attorney
Registration
Status

x
Attorney
Registration
Rejects

x
x
x

Call Detail
x
x

x
Call Record
Statistics
x
x
Frequently
Used PANs
Summary

Frequently
Used PANs
Detail

Global
Number

x
x
x

Counts for attorney phone numbers in Global Number
list.
Provides quantity, percent of total, and total quantity of
attorney phone numbers in the Enforcer by status
(approved, rejected, pending)
Benefit: Quick response to attorney requests +
tracking attorney registration process
List of all inmates for which a requested attorney has
been denied.
Benefit: Tracking inmates attempting to fraudulently
set up non-recorded calls.
Completely configurable database search engine (by
payment method, minimum length of call, site location,
time period, call termination type, etc.) Provides
detailed call information (billed start time, dialed
number, site called from, recording status, call cost,
detected 3-way attempt, alerted calls, etc.)
Individual user queries can be saved for future use.
Benefit: Configurable search capability for site
operations, investigative, fiscal, or any other DOC
personnel.
Summary of calls by call type, completion code, and
call count. The report can be requested by site name
or for all sites for a user-specified date range.
Benefit: Provides summary of calling trends by site
Lists all allowed numbers by user-specified number of
inmates using number. Lists called number, called
party, number of instances (calls), and the number of
sites..
Benefit: Provides quick report of potential suspicious
numbers used, for example, for coordinating gang
activity.
Provides additional detail regarding inmate names and
PINs using number.
Benefit: Additional detail for investigations
Detailed report for all parameters that are found in the
Global Number Table, e.g. all blocked numbers, all
free numbers, all do not record (attorney) numbers, all
notes, random note text searches, and alerts.
Benefit: Summary reports for special number
administration – attorneys, Informant Lines, PREA
Hotline, Tip Lines, etc.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 71
Submitted: August 11, 2014
p. 845

State of Utah

Bid JM14012

Section 5 – Detailed Response
Report Name

Description
x

Global
Number
History

x
x

Inmate Alerts
x
x
Inmate PANs
x
x

Inmate Status
x
x
Number
Alerts
x
x

PIN Fraud
x

Historical records of all changes made to ANI phone
number to include an audit trail for users who made
the changes
Benefit: Summary audit records for DOC operations
management
Lists all alerts that have been activated for each
inmate. The report lists site name, inmate ID, inmate
name, phone number, name associated with the called
number, and phone number/email address for each
alert type that has been set up.
Benefit: Summary audit records for DOC investigations
management
PAN (personal allowed number) list for the inmate. The
report also includes any restrictions associated with a
PAN (blocks, free call, do not record, passive mode).
Benefit: Summary record for number administrators
and DOC site staff responding to inmate inquiries
Listing of inmate IDs, passcodes, inmate account
status (active/inactive), site and location, the current
number of PANs being used and allowed, and any
associated notes. Can be generated for a specific
inmate or all inmates, and can be sorted by inmate
active/inactive status.
Benefit: Assists site operations personnel in inmate
management and inquiries
Lists all alerts that have been activated for a called
phone number: site name, phone number, name
associated with the called number, and phone
number/email address for each alert type that has
been set up.
Benefit: Coordination between investigations staff
Listing of each call on which an inmate attempted to
use an incorrect PIN. For each call, the report lists the
site, CSN, station ID, station name, inmate name,
inmate ID, passcode, the PIN number attempted in the
CDR, the actual PIN, and extra digits.
Benefit: Summary information for investigations and
site operations staff

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 72
Submitted: August 11, 2014
p. 846

State of Utah

Bid JM14012

Section 5 – Detailed Response
Report Name

Description
x

Prepaid
Balance
Summary
x
x

Recording
Access
x
x

x
Revenue
x
x

x
x

Station
Activity

Station
Group
Privileges

Provides account (phone numbers) for all called
numbers that have an established prepaid Account.
The report includes the project number, billing ID,
account/phone number, balance, and current status of
active/non-active.
Benefit: Summary information for responding to friends
and family inquiries, if necessary
Listing of all call records that have been listened to
during a user-specified date range. The report lists the
user ID of the person who listened to the call, the CSN,
inmate ID and name of the inmate who made the call,
called number, and date the user listened to the call
record.
Benefit: Important audit tool for DOC system
administration
Call counts, durations, billed minutes, revenue and
revenue percentage for each call type, grouped by
account (payment) type.
Can be requested by specific site or for all sites for any
previous calendar month either in PDF, Excel, or CSV
format
User-defined date ranges.
Reports can be generated by facility, including number
of call attempts vs. completions, total minutes, and
revenue breakout.
Benefit: “At your fingertips” summary tool for fiscal staff
Summary of all calls, by site and by station, made for a
user-specified date range. Includes site name, station
(phone) port, station (phone) name, attempted calls,
accepted calls, etc.
Benefit: Site operations - Quick identification of phones
out of service. Investigations – identifying phones
being dominated by an inmate or group of inmates for
some reason.
Listing of station groups (phones) that are assigned to
specific inmates (i.e., phones from which inmates are
allowed to make calls), if used by DOC.
Benefit: Summary report for site operations personnel

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 73
Submitted: August 11, 2014
p. 847

State of Utah

Bid JM14012

Section 5 – Detailed Response
Report Name

Description
x

Inmate
Suspensions
x
x
Trunk Usage
x
x
Volume
Users
x

Listing of all inmate suspensions. Lists site name,
inmate ID, inmate name (first, middle, last), whether
the suspension is full or partial, start/end date/time,
and user notes (usually a description of the reason for
suspension).
Benefit: Summary report for disciplinary
Summary of all calls that have been dialed and
connected to the network by trunk. The summary is
defined by site name, trunk, out-dialed Calls, accepted
calls, and the percentage of accepted calls.
Benefit: Primarily used by CenturyLink, and sometimes
site, network personnel
Summary of high telephone volume usage by inmates.
Can be generated by site or threshold type (quantity of
calls or total minutes). Results are listed by site name,
inmate ID, inmate name (last, first, middle), number of
calls, and minutes count (total minutes).
Benefit: Filters suspicious calling activity

Remote Access Security
The Enforcer system can be accessed from any Internet-enabled computer. Since one system will
handle every UDC facility, there will not be a need to sign in to different systems to access data.
Access is simple; if an individual has access to the Internet, they can use their office sign-on and
password from any state office building, UDC headquarters, residence, hotel room, etc. Nothing
else is required.
Security is through Hypertext Transfer Protocol Secure (HTTPS) which is a communications
protocol for secure communication over a computer network, with especially wide deployment on
the Internet. It is the result of simply layering the Hypertext Transfer Protocol (HTTP) on top of the
SSL/TLS (Secure Sockets Layer/Transport Layer Security) protocol, thus adding the security
capabilities of SSL/TLS to standard HTTP communications.
The security of HTTPS is that of the underlying TLS, which uses long term public and secret keys
to exchange a short term session key to encrypt the data flow between client and server.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 74
Submitted: August 11, 2014
p. 848

State of Utah

Bid JM14012

Section 5 – Detailed Response
Safeguards to Protect Against Loss of Call Data
The Enforcer is designed with a distributed processing architecture to minimize the risk of catastrophic
system failure and reduce the risk that any single component could result in a complete system outage.
The most susceptible components are equipped with internal redundancy and/or hot swappable spares
(hard disks, cooling fans, power supplies) to ensure minimal risk of service affecting failure and
reduced time to repair. Each Enforcer is built utilizing Enterprise grade components which provide the
highest level of performance and reliability. The Quality Standard for the Enforcer is 99.999% system
availability.
Each processor will contain an array of mirrored drives along with a separate database server. By
distributing the phones among multiple processor chassis, and among multiple processor boards within
each chassis, the impact of failure of one processor is minimized.
Additionally, each system is monitored on a 24X7 basis utilizing Nagios and Nagios monitoring
applications. These applications monitor both hardware stats and application software. In the event of a
failure, the application will generate alerts to the appropriate rapid response personnel.
Critical system data, call records and call recordings are stored on an array of non-volatile hard disks to
ensure that any prolonged interruption in power does not result in loss of call records. The disk array
provides both reliability and redundant drives for maximum protection of the facility’s data. In addition,
call records and critical system data are transmitted via WAN connection to our Network Operating
Center and stored on industrial quality RAID servers. Should a catastrophic event occur at the site, the
data is safe and can be restored quickly.
ϭ͘ϯϱ͘

/ŶŵĂƚĞƐǇƐƚĞŵŵƵƐƚŚĂǀĞƚŚĞĐĂƉĂďŝůŝƚǇƚŽŐĞŶĞƌĂƚĞƌĞĂůƚŝŵĞƐƉĞĐŝĂůƌĞƉŽƌƚƐĂŶĚƚŽƐŽƌƚĚĂƚĂďǇŵƵůƚŝƉůĞ
ĚŝĨĨĞƌĞŶƚĐĂƚĞŐŽƌŝĞƐ͘tŚĂƚŝƐƚŚĞƚŝŵĞůĂŐĨƌŽŵǁŚĞŶĂŶŝŶŵĂƚĞƉŚŽŶĞŝƐĚŝĂůĞĚƵŶƚŝůŝĚĞŶƚŝĨŝĐĂƚŝŽŶ͕Ğ͘Ő͕͘ĂƉƌŝŶƚ
ŽƵƚ͕ŽĨƚŚĞĚŝĂůĞĚŶƵŵďĞƌŝƐĂǀĂŝůĂďůĞ͍ĂŶǇŽƵƌƐǇƐƚĞŵŐĞŶĞƌĂƚĞΗƌĞĚĨůĂŐĂůĂƌŵƐΗǁŚĞŶƐƉĞĐŝĨŝĐŶƵŵďĞƌƐ
ĂŶĚͬŽƌƐƵƐƉŝĐŝŽƵƐƉĂƚƚĞƌŶƐĂƌĞĐĂůůĞĚ͍ĂŶǇŽƵƌƐǇƐƚĞŵĐƌĞĂƚĞĂŶĚƐŚĂƌĞŶŽƚĞƐ͕ĐĂƉƚƵƌĞƐĞŐŵĞŶƚƐŽŶĐĂůůƐ͕
ŝĚĞŶƚŝĨǇĂŶǇͬĂůůŝŶŵĂƚĞƐ͕ƌĞĐŽŐŶŝǌĞĂŶĚƵŶĚĞƌƐƚĂŶĚĚŝĨĨŝĐƵůƚƌĞĐŽƌĚŝŶŐƐ͕ĞƚĐ͍͘ĞƐĐƌŝďĞǁŚĂƚŝŶǀĞƐƚŝŐĂƚŝǀĞƚŽŽůƐ
ĂŶĚƚĞĐŚŶŽůŽŐǇǇŽƵŚĂǀĞƚŽŽĨĨĞƌĂƐŝƚƌĞůĂƚĞƐƚŽƚŚŝƐƐĞĐƚŝŽŶ͘

CenturyLink Response: Accept and comply.
Each call attempt results in the creation of a call detail record. The record is created as soon as the
handset is lifted and the record content builds as the call progresses. Calls in progress can be viewed
on the system near real time and completed call records are available to the user for reporting as soon
as the call is terminated.
Detailed information about the Enforcer’s capabilities to generate real time special reports is provided
above in our response to the previous requirement Item 1.34.
Information regarding Data Detective Visual Analysis and Call Pattern Analysis is provided in response
to Section 3 – Inmate Communication Enhancements and also below for convenience.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 79
Submitted: August 11, 2014
p. 853

State of Utah

Bid JM14012

Section 5 – Detailed Response
Data Detective Visual Link Analysis & Call Pattern Analysis
Visual Link Analysis
Data Detective Link Analysis provides powerful data mining tools for investigators. Using Link Analysis,
UDC staff will be able to search varying degrees of separation in order to establish links from inmate to
inmate or end user to end user. Links are established when an end user (outside the facility) interacts
with one or more inmates through The Enforcer system, or when multiple end users interact with the
same inmate(s). These linked “interactions” can include:
x
x
x

Inmate phone calls
Access Corrections / Keefe Deposit services
E-messaging services

Key features of Link Analysis include:
x
x
x

Facility staff can explore important data using a dynamic visual map.
The unique design of the visual map allows investigators to quickly find connections and patterns.
Link Analysis is a web-based program. Authorized facility staff can use it from their own desktop
or laptop computer, in addition to using onsite workstations.

This tool will automatically be applied to all calling and payment information. The UDC will have access
to Link Analysis reports in real time 24 hours a day, 7 days a week. These reports can be searched by
date range and include all calling and transaction information, including the called party (or depositor’s)
address.
Below is a sample Link Analysis visual map. In this sample, an end user “Michael Miller” has received
phone calls from multiple inmates. The visual map displays Michael Miller’s name, phone number, and
total number of calls received, as well as all the inmates who called him.
The visual map also shows other call recipients who interacted with one or more of the same inmates
as Michael Miller. Again, all reports are available 24/7, and reports can also be exported to Excel or
downloaded as a PDF.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 80
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Bid JM14012

Section 5 – Detailed Response
For example, if a pattern of regular communication exists between a particular inmate and a called
party, and then communication suddenly ceases altogether, the absence of calling could indicate that
the inmate has obtained the use of an illegal cell phone, on which he or she is making these phone
calls. If calling to this telephone number suddenly resumes on the regular schedule, but it is a different
inmate who is placing the calls, this could indicate that the called party is merely facilitating
communications to the outside world and possibly assisting in the completion of illegal communications.
Call Pattern Analysis identifies relationships and calling patterns among inmates, called parties, and
even other inmates. Call Pattern Analysis then detects subtle and dramatic changes in these
relationships and calling patterns to identify calls, inmates, and called numbers as suspicious. Call
Pattern Analysis will increase the productivity and efficiency of your investigative staff by automatically
identifying calls of interest that are most likely to provide actionable intelligence.
Detailed queries can be structured – based upon timeframe, called number and\or inmate PIN – to help
investigators pinpoint calls of interest, such as:
x
x
x
x
x
x
x
x
x
x
x
x

Phone numbers called by multiple inmates
Phone numbers that appear on multiple inmates’ PAN lists
Phone numbers that appear on an inmate’s PAN list but are never called
Frequently called numbers
Sudden absence of an inmate’s regular calling
Sudden absence of calling to a particular number
Changes in regular calling times/days
Increase in inmate calling over a finite period
Decrease in inmate calling over a finite period
Increase in calling to a particular BTN over a finite period
Decrease in calling to a particular BTN over a finite period
Transfer of communication patterns from one inmate PIN to another inmate PIN

Investigators can use this information to isolate call recordings of interest. Or, they can use the ITS’
custom reporting tools to create detailed reports containing particular data of interest – for example:
x A list of all numbers called by more than one inmate within a specified timeframe;
x A list of all calls attempted by a particular inmate during a designated timeframe
x A list of all telephone stations used to dial a particular telephone number.
The system’s flexible reporting application allows investigators to create custom queries based upon
any combination of the data that is collected for each and every phone call, and to save these custom
queries locally or globally in order to quickly run the reports again over future timeframes.
Listen Queue
Once calls are identified as suspicious and needing further review, the Enforcer’s Listen Queue tool
helps Investigations manage case activities. Depending on the Department’s rules, authorized
listeners can choose calls randomly or be ‘forced’ to listen to identified calls in order, then include notes
and follow-up. All functions are tracked for management review.
State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 82
Submitted: August 11, 2014
p. 856

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Bid JM14012

Section 5 – Detailed Response
The Notes query function provides a valuable search tool for locating call notes, system notes, and
inmate notes. This function is accessible by selecting the Notes quick link under the Call Info tab. The
Notes Query function lets you search for notes based on the origin or content of the note, including:
x

Inmate notes that were entered manually on the Inmate Profile by a user

Inmate notes that were generated automatically by the system based on a user action (such as
transferring an inmate to a different physical site within the correctional facility, or changing an
inmate PIN/passcode)

Call notes generated automatically by the system based on events during a call (such as a
called party refusal to accept a call)

Call notes entered manually for a specific CDR

Notes (manual and automatic) associated with a specific called party number (displayed in a
Number Detail Record in the Global Number table)

Call notes generated automatically when a user performs an action while monitoring a live call

Account-related notes entered manually by a user (for collect accounts only)

Additionally, you can limit a notes query to a specific inmate, user name (the person who
entered the note), called party, or a text string.

The Note Type pull-down list lets you search or a specific note type, as described in the table below.
Notes Query - Note Type Descriptions
Note Type

Description

All

Searches all notes – usually used with a text string search

Attorney Registration

Searches for notes created automatically when a user approves an Attorney
Registration request submitted by an inmate

Auto Note

Searches for all notes created automatically by the Enforcer

Call Processing

Searches for notes created by the call processor (IVR), such as a call refusal
by a called party

CDR

Searches for notes created manually by a user on the CDR

Collect Account

Searches for notes created manually by a user on a Collect Account record

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

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Bid JM14012

Section 5 – Detailed Response

In addition, the Enforcer offers several tools to query and report PAN information. These include:
x
x
x
x
x
x

Display all PAN records for an inmate account.
Display all Inmate ID’s having access to a specific PAN.
Display all free or no-charge PAN records
Display all PAN records having administration blocks
Display all PAN records having telephone company blocks
Print reports for the above queries

Additionally, a PAN list can be used as an inmate-specific override to a phone number that has been
blocked globally (i.e., for all other inmates).
PAN lists can be created in one of three ways:
x

By letting an inmate call whoever they want to call. This occurs only if the Inmate PAN
feature has been set up in self-learning mode by the facility administrator. Based on a
predefined maximum number of phone numbers, each call completed by an inmate
automatically adds the called party number to the Inmate PAN List. As long as the inmate is set
up to pay for each call using a debit payment or is calling a number that can accept collect or
prepaid collect calls, the inmate can call the called party number without restriction. By default,
the inmate is able to add 20 numbers to a PAN list; however, the number of numbers can be set
to any value on a per-inmate level.

By staff at the facility, who accesses the PAN List under the Inmate Profile to add approved
numbers (or to block a specific number). This method requires a higher administrative workload
to manually build and add numbers to the inmate PAN lists. However, some facilities require
administrative approval of all called party numbers before they are added to an inmate PAN list.

By employing the Inmate PAN Registration feature, which can be used by an inmate to
request the registration (and addition) of a called party number to their PAN list. The inmate
makes this request by placing a call to the Enforcer system and following a series of prompts to
enter the desired number on the phone keypad. Next, an authorized user at the correctional
facility reviews a “request list” (shown below), and then either approves or rejects each called
party number that is requested by an inmate for addition to their PAN list. Staff can search for all
“Pending” PAN approvals and individually approve or reject the entry, as shown below:

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

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Bid JM14012

Section 5 – Detailed Response
x

If not in the database, the called party is outward-dialed and provided with options to provide
name and address information (online or via live representative), or block all future calls

Step 3: Updates to PAN database and inmate PAN module. Once verified the number is entered
into the inmate’s PAN list and is immediately available for calling. In addition, inmates can check the
updated status of the enrolled (and now approved number) within the PAN module.
Ongoing Updates/Changes
The Enforcer is able to accommodate specific timeframes for updates or changes - rules are
configurable to the UDC’s needs. For example:
x

Additions can be restricted to specific timeframes (e.g. once every rolling 30 days on an
individual inmate basis), or during specified “enrollment windows” per facility.

Approvals can require a mandatory waiting period (e.g. 48 hours).

Inmates can delete numbers at any time, or only at UDC-specified intervals. Once inmates
reach their maximum allowable numbers, the Enforcer would play a message informing the
inmate that they must delete a number before adding another.

A sample flow chart of the process to enroll a new PAN is below. Again, the logic and messages within
this process are configurable.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 93
Submitted: August 11, 2014
p. 867

State of Utah

Bid JM14012

Section 5 – Detailed Response

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 94
Submitted: August 11, 2014
p. 868

State of Utah

Bid JM14012

Section 5 – Detailed Response
x

If such an event occurs, the call detail record is marked with a termination code identifying the
call as failing biometric validation.

Note that this is a one-time, up-front rejection of the call attempt. If rejected, the inmate would
be required to hang up and attempt the call again.

2. In-service time:
This feature has been in service since 2005.
3. Number of false positives/negatives:
When an inmate is attempting to commit fraudulent activity, the voice print has an accuracy rating of
99% - 100% at detecting this type of fraud. Therefore, its percentage of false negatives is less than 1%.
The percentage of false positives (when an inmate is prevented from placing a legitimate phone call) is
between 1% and 5%, depending upon environmental conditions and threshold settings in the Voice
Print software.
These accuracy ratings are directly influenced by the quality of the voice enrollment (the “voice print”
captured and stored in the system) and ambient sound in the telephone’s vicinity. If higher than
average false positives or false negatives are observed, the voice print software can be fine-tuned by
adjusting tolerance thresholds to accommodate the environmental conditions in the facility. If a
particular inmate experiences an unusually high number of false positives, the inmate can be required
to re-enroll their voice to correct a low-quality voice print.
4. Reliability:
The reliability of the voice print software, as discussed previously, is quite high. As with any biometric
registration, the main factor influencing reliability is the quality of the registration: if the inmate
registration site is in an area with high ambient noise, or the individual supervising the enrollment does
not ensure the inmate is following the correct steps, reliability will suffer. That being said, the enrollment
process has fairly wide latitude in handling environmental conditions; we have successfully enrolled
thousands of inmates with minimal issues.
5. Reliability percentages:
Reliability for voice enrollment systems can be measured by false negatives and false positives; as
discussed above, this is less than 1% and between 1% and 5% respectively.
6. CenturyLink Enforcer facilities currently using voice print technology:
x
x
x
x
x

Nevada Department of Corrections
Clark County, Nevada
Hillsborough County, Florida
East Baton Rouge Parish, Louisiana
Pasco County, Florida

12,700 inmates
3,700 inmates
2,900 inmates
1,800 inmates
1,400 inmates

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RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

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Bid JM14012

Section 5 – Detailed Response
x
x
x
x
x
x
x
x
x

Escambia County, Florida
Leon County, Florida
Seminole County, Florida
Johnson County, Kansas
Hernando County, Florida
Putnam County, Florida
Walton County, Florida
Sumter County, Florida
Okeechobee County, Florida
ϭ͘ϯϵ͘

1,300 inmates
1,000 inmates
900 inmates
700 inmates
500 inmates
350 inmates
290 inmates
250 inmates
230 inmates

/ŶŵĂƚĞƐǇƐƚĞŵŵƵƐƚĂůůŽǁΗĐŽůůĞĐƚŽŶůǇΗĐĂůůŝŶŐƵŶůĞƐƐĞǆĐĞƉƚŝŽŶƐ͕Ğ͘Ő͕͘ĐĂůůƐƉůĂĐĞĚƚŽƚŚĞŝƐĂďŝůŝƚǇ>Ăǁ
ĞŶƚĞƌ͕ƚŽĂƚƚŽƌŶĞǇƐ͕ƚŽĐůĞƌŐǇ͕ƚŽƚŚĞ^ƚĂƚĞ͛ƐdƌĞůĂǇƐĞƌǀŝĐĞƉƌŽǀŝĚĞƌ͕ĞƚĐ͘ĂƌĞƐƉĞĐŝĨŝĐĂůůǇĂƵƚŚŽƌŝǌĞĚŝŶ
ǁƌŝƚŝŶŐďǇh͘

CenturyLink Response: Accept and comply.
ϭ͘ϰϬ͘

CenturyLink Response: Accept and comply.
Three-way conferencing prevention features:
The Enforcer system has recently undergone additional development to improve its three-way calling
detection capabilities. As a result CenturyLink offers a multi-pronged approach to combating this
problem, which is described in more detail below. Approach 1 is the current method of detecting and
eliminating three-way calls.
On UDC’s question about serious efforts within the inmate communications industry to better manage
the abuse of three-way calling and conferencing, we offer Approaches 2 and 3. A feature to prohibit
these calls from being immediately redialed can and will be developed for Utah, and would be available
within 90 days of award notification.

Approach 1: Call Sensing
1. How the technology works
The Enforcer automatically detects attempts by destination parties to connect, or forward, calls to a

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 97
Submitted: August 11, 2014
p. 871

State of Utah

Bid JM14012

Section 5 – Detailed Response
Call Detail Screen – Report on Suspected 3-Way Calls
Detection of fraudulent use can be managed through sensing of call progress, DTMF tones from either
party on the call, and extended silence periods during the call. The success of this DTMF or extended
silence, detection is very reliable. However, it does not always indicate call-forwarding or three-way call
set up.
Many correctional facilities with full-channel recording have found that a Three-Way Call Deterrent
Policy is much more effective. With such a policy, the deterrent to making three-way calls is the inability
for inmates to make future calls.
Unlike the old methodology, which only blocked or cut off the called party, the inmate was still able to
call back to the called party and try numerous ways to exploit the system until they succeeded.
The sensitivity of detection settings is also configurable so that parameters can be set to optimize
performance.
Standard three-way activity reports from the System can facilitate investigations into suspected threeway call attempts. The three-Way Attempts report lists all three-way call attempts detected, along with
all associated call detail information. The Top 25 three-Way Destination Numbers shows the top 25
called numbers that triggered three-way call detection.
2. Number of false positives/negatives, reliability statement, and reliability percentage
While we do not review each and every identified three-way call attempt at our hundreds of client
facilities, any studies that we have conducted in the past would indicate that false positives and
negatives are actually less than 1% of identified three-way call attempts. If an inmate or called party
feels their call has been disconnected in error, they may contact us directly at our Customer Service
Hotline (for called parties) or via The Communicatorς inmate communications portal (for inmates). Our
personnel will review each report, including a review of the call recording, in a timely manner and can
provide an immediate refund to the paying party if it is discovered that the call was indeed a false
positive.
Approaches 2 and 3 address the specific issue of inmates using the telephone system for threeway intercommunication – an obvious and major security issue.

Approach 2: Inmate Inter-Communications Evaluation & Reporting (ICER).
CenturyLink is pleased to offer UDC the ICERTM - Inmate Inter-Communication Evaluation and
Reporting system. We are partnering with JLG Technologies, a leading voice biometric analysis
technology company. After developing its Investigator Pro voice identification and crime investigation
system now in place in 176 correctional facilities throughout the country, JLG furthered its research as
a result of requests from corrections investigators to develop an automated way of identifying inmates
who are illegally communicating with other inmates using the inmate telephone system. The result of

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 99
Submitted: August 11, 2014
p. 873

State of Utah

Bid JM14012

Section 5 – Detailed Response
this research and development effort is ICER.
The Threat
Inmates have been, and continue to communicate with each other over the telephone systems that
have been provided for their controlled contact with the outside world.
Until now, ITIC (short for Inmate–to-inmate phone communications) has essentially gone undetected
because there was neither practical technology nor uniform networking capability to identify such
communications. Following are highlights of the ITIC threat:
x

Through a variety of methods, inmates are circumventing the inmate phone system at a
particular facility to communicate with another inmate whether the other inmate is in a
neighboring POD or in a facility in a different state and using a different inmate phone system.
Inmates exploit conference bridges, services such as Skype, Google Voice and other kinds of
modern telecommunications technology. In addition, they rely on called parties to bridge the
calls, place three-way calls, or even put two speaker-phones in proximity to one another, so that
inmates can talk to other inmates

Until recently, ITIC incidents were only found when accidentally stumbled upon by correctional
staff and Incidents are now known to occur with much wider frequency than previously known.
ICER has already identified more than 1,000 of these events.

These ITIC communications have involved criminal activities including coordinating gang-related
murders, drug trafficking, racketeering, as well as inmate disturbances at multiple correctional
facilities around the country.

Technology, Cooperation Between Inmate Telephone System providers, and Participating
Nation-Wide Corrections Administrations are Joining to Reduce the Threat
Every day we learn from the news about instances of major crimes being solved because of the
increasingly cooperative efforts of state and federal agencies that are now beginning to share casecritical data around the US and the world.
In the world of inmate phone calls, we are offering a new technology based on voice biometric analytics
and a dedicated cooperative network provided through a consortium of inmate telephone system
providers* and JLG Technologies.
This combined effort will enable all participating corrections administrations throughout the country to
receive specific and detailed information on a call-by-call basis when their inmates are using their
phone systems to talk to each other – whether the calls are connected between different inmate
telephone systems, between PODs in the same facility, or between inmates in facilities from Florida to
California.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 100
Submitted: August 11, 2014
p. 874

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Bid JM14012

Section 5 – Detailed Response
be displayed automatically.
While we view ICER as a significant contribution to detecting inmate inter-facility communication,
participation of your administration and facility is voluntary and will be provided at no cost to your
facility. The cost of this technology is born by the consortium of inmate telephone providers and JLG
Technologies. We would be pleased to discuss ICER further with UDC during contract discussions. We
have included a copy of the user’s license that would grant permission to UDC to participate in the
nationwide ICER operations at the end of this Item response. The only prerequisite is completion of the
JLG Technologies standard license form contained herein.
Where the ICER Network is Currently Operating?
ICER is currently operational in these states: California, Florida, Kansas Maryland, New Hampshire.
Upon completion of the license agreement, UDC facilities will automatically be added to the network.
Customer Correctional Agencies Participating in the ICER ITIC Program:
x
x

Kansas Department of Corrections (CenturyLink is contract holder)
New Hampshire Department of Corrections (ICSolutions is contract holder)

ICERTM – is a registered trademark of JLG Technologies

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 102
Submitted: August 11, 2014
p. 876

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Bid JM14012

Section 5 – Detailed Response
Beginning of Redacted Proprietary / Confidential Information

End of Redacted Proprietary / Confidential Information

JLG EN D USER I CER SOFTW ARE LI CEN SE AGREEM EN T

THI S I S THE EXCLUSI VE LEGAL AGREEMENT BETWEEN YOU AND THE LI CENSOR OF THI S
SOFTWARE. THI S AGREEMENT GOVERNS YOUR USE OF THI S SOFTWARE. CAREFULLY READ THI S
AGREEMENT BEFORE YOU I NSTALL OR USE THI S SOFTWARE. BY I NSTALLI NG OR USI NG THI S
SOFTWARE YOU ARE AGREEI NG TO BE BOUND BY THI S AGREEMENT. YOU HAVE THE OPTI ON OF
ACCEPTI NG OR NOT ACCEPTI NG THE TERMS AND CONDI TI ONS OF THI S AGREEMENT. I F YOU DO
NOT AGREE WI TH THE TERMS AND CONDI TI ONS OF THI S AGREEMENT YOU MAY NOT I NSTALL OR
USE THI S SOFTWARE.
END- USER LI CENSE AGREEMENT

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

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Bid JM14012

Section 5 – Detailed Response
This End-User License Agreement ("Agreement") is the sole and exclusive agreement between you (herein after
“You” or “Your”) and JLG I CER Technologies, LLC, its suppliers, and licensors (collectively referred to as
"Licensor"). You agree and covenant to the following terms and conditions:

1. License Grant: Subject to Your continued compliance with this Agreement, Licensor grants You a personal,
single user, non-transferable, non-exclusive, revocable license to use, install, store, load, execute, and display
the Licensor’s software, including software fixes, patches, new releases, upgrades, new versions,
enhancements and/ or portions thereof, in binary code form only, and the accompanying documentation, if
any, (collectively the "I CER Software"), for You solely as a single user. You may make one (1) copy of the
I CER Software solely for backup or archival purposes provided you reproduce and include all I CER Software
copyright and other proprietary legends. You shall only use the I CER Software strictly in support of Your
internal business operations and to process Your own data.
You shall not (a) sublicense, assign or transfer the I CER Software or any right or obligation under this
Agreement, (b) copy or distribute the I CER Software, except as permitted above for archival purposes, (c)
rent, loan, lease or otherwise transfer any right to the I CER Software, (d) translate, reverse engineer,
decompile or disassemble or otherwise alter the I CER Software (except to the extent, when required by law,
and then only to the minimum extent required by law) or (e) distribute (directly or indirectly) any copy of the
I CER Software, in whole or in part, or any direct product thereof to any country, entity, or destination
prohibited by the United States Government.

2. Term: This Agreement remains effective until terminated. You may terminate this Agreement at any time
by destroying the I CER Software, including all copies. This Agreement shall automatically terminate, without
notice, if at any time you fail to comply with all of the terms and conditions of this Agreement. Upon
termination for any reason, You shall promptly destroy the I CER Software and all copies or portions thereof in
any form and delete all electronic copies.

3. Ow nership and Confidentiality: The I CER Software is and shall remain the sole and exclusive property of
the Licensor and/ or its suppliers and is protected by United States copyright laws and international treaty
provisions. All data generated by the I CER Software and never displayed or presented to You through normal
use including, but not limited to, inmate intercommunication evaluations and to report call signature
comparisons (“I CER Events”), debugging data, data for new development, data for testing, data produced as
an intermediate step of computation, data produced for cache/ performance optimization, statistics, voice
models, electronic files, analysis, analyzed data, data structures, and algorithms (collectively referred to as
“I nternal Data”) is and shall remain the sole property of Licensor. Viewable output data generated by the
I CER Software expressly including user action audit data, suspicious scores, detection scores, confidence
scores, voice scores, model scores, voice capture scores, re-scoring, statistical computations, subsets,
mathematical and other transformations, ranking of data, system generated rankings, system generated
scores, system generated indexes, call event activity detections i.e. such as voice change events, including
any subsets derivatives, or graphical representations of the foregoing (collectively referred to as “Output
Results”) is and shall remain the sole property of Licensor. Together the I nternal Data and Output Results
are referred to as “Proprietary Data”. For the duration of this Agreement, Licensor grants You an internal use
(except as otherwise expressly set forth below), royalty-free, non-exclusive, non-assignable, non-transferable
license to use the Output Results (but, not the I nternal Data) as required in the operation of your business
including, without limitation, sharing the Output Results with external law enforcement and related
government agencies on an as needed basis. I t is an express condition of this Agreement that title to,
ownership of, and all rights in patents, copyrights, trade secrets and any and all other intellectual property
rights in and to the I CER Software and Proprietary Data, including any copy or part thereof, is and shall
remain in the Licensor and/ or its suppliers. Licensor reserves the right, at is sole option, to modify, update,
revise, or discontinue the I CER Software or any portion thereof. You shall not remove, destroy or obscure
any proprietary, trademark or copyright markings or confidentiality legends placed upon or contained on or
within the I CER Software or any related materials.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 104
Submitted: August 11, 2014
p. 878

State of Utah

Bid JM14012

Section 5 – Detailed Response
You warrant that You shall preserve all of Licensor’s proprietary and confidential information and data
(“Confidential I nformation” ) in strict confidence until such time, if ever, t he Confidential I nformation is made
publicly available other than through Your breach of Your obligation of confidentiality. Licensor’s Confidential
I nformation shall include, without limitation, the I CER Software, Proprietary Data, voice recordings, license
pricing, service prices, purchase orders, trade secrets, discoveries, processes, ideas, discoveries, future
products, and the terms and conditions of this Agreement.

4. Terms Governed by Contract w ith Supplier: You agree and acknowledge that additional terms and
conditions including, but not limited to, support, service, fees, and payment terms may be governed by one
or more separate agreements between You and the supplier of the I CER Software, other software, computer
system, and/ or computer network. You further agree and acknowledge Licensor is not a party to any other
such agreement. I n the event of a dispute between You and any such supplier, You agree to look solely to
the supplier for relief. I n no event shall Licensor be responsible for or incur any liability for any claim, dispute
or lawsuit related to or resulting from any agreement or contract between You and any supplier or other third
party.

5. Warranty: YOU ACKNOWLEDGE THAT THE I CER SOFTWARE I S SUBJECT TO FALSE POSI TI VE AND FALSE
NEGATI VE READI NGS. YOU ACKNOWLEDGE AND AGREE THAT THE OCCURRENCE OF SUCH FALSE
POSI TI VES AND FALSE NEGATI VES ARE NOT A FAI LURE I N THE SYSTEM AND DO NOT CONSTI TUTE A
BREACH OF WARRANTY.THE SOFTWARE I S PROVI DED "AS I S." LI CENSOR MAKES NO REPRESENTATI ON OR
WARRANTY TO YOU OF ANY KI ND CONCERNI NG THE SOFTWARE, EXPRESS OR I MPLI ED, I NCLUDI NG,
WI THOUT LI MI TATI ON, ANY WARRANTY OF MERCHANTABI LI TY, FI TNESS FOR A PARTI CULAR PURPOSE OR
NONI NFRI NGEMENT. LI CENSOR DOES NOT WARRANT THAT THE I CER SOFTWARE I S ERROR-FREE, WI LL
OPERATE WI THOUT I NTERRUPTI ON OR I S COMPATI BLE WI TH ALL EQUI PMENT AND SOFTWARE
CONFI GURATI ONS. I N NO EVENT SHALL LI CENSOR OR I TS SUPPLI ERS BE RESPONSI BLE OR LI ABLE FOR
ANY PROBLEM OR ERROR CAUSED BY OR TO COMPUTER HARDWARE, NETWORK, APPLI CATI ON I CER
SOFTWARE OR OPERATI NG SYSTEM SOFTWARE. YOU EXPRESSLY ACKNOWLEDGE THE SOFTWARE I S
PROVI DED “AS I S” AND YOU ASSUME THE SOLE RESPONSI BI LI TY FOR DETERMI NI NG WHETHER OR NOT
TO I NSTALL OR USE THE SOFTWARE.

6. Undocumented Features:

The I CER Software includes certain features and functionality, which may not
be described in the I CER Software such as, but not limited to, software lock and metering code, which is
designed to prevent authorized or excessive use of the I CER Software. You are hereby put on notice that
Your use of the I CER Software will be monitored. Licensor does not warrant or represent that the operation
of monitoring feature or any other I CER Software feature, functionality or utility is error free. I f You have
any questions or concerns regarding the software lock, metering code, or any other I CER Software feature or
capability it is Your sole responsibility to direct any such question or concern to owner or manager of Your
computer system(s). Licensor reserves the right to add, modify, and/ or remove features, functionality, and
utilities to the I CER Software from time-to-time, without notice to You. For I CER Software upgrades which
significantly affect the user interface Licensor will provide You reasonable prior notice.

7. Limitation of Liability:

YOU UNCONDI TI ONALLY AGREE THAT I N NO EVENT SHALL THE AGGREGATE
LI ABI LI TY OF LI CENSOR, I TS MEMBERS, MANAGERS, DI RECTORS, OFFI CERS, EMPLOYEES, LI CENSEES,
DI STRI BUTORS, OR SUPPLI ERS EXCEED $100.00, PRORATED OVER THREE YEARS BEGI NNI NG FROM THE
DATE YOU PAI D THE LI CENSE FEE, FOR THE PERI OD GI VI NG RI SE TO ANY CLAI M. YOU SHALL NOT USE
THE SOFTWARE I N ANY CASE WHERE SI GNI FI CANT DAMAGE OR I NJURY TO PERSON, PROPERTY OR
BUSI NESS MAY OCCUR I F ANY ERROR OCCURS. YOU EXPRESSLY ASSUME ALL RI SK FOR SUCH USE.

8. Exclusion of Damages:

YOU UNCONDI TI ONALLY AGREE THAT I N NOEVENT SHALL LI CENSOR, I TS
MEMBERS, MANAGERS, DI RECTORS, OFFI CERS, EMPLOYEES, LI CENSEES, DI STRI BUTORS, OR SUPPLI ERS
BE LI ABLE FOR I NDI RECT, SPECI AL, PUNI TI VE, I NCI DENTAL OR CONSEQUENTI AL DAMAGES, I NCLUDI NG,
WI THOUT LI MI TATI ON, LOSS OF I NCOME, PROFI TS, DATA, USE OR I NFORMATI ON, ARI SI NG FROM

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 105
Submitted: August 11, 2014
p. 879

State of Utah

Bid JM14012

Section 5 – Detailed Response
BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLI GENCE OR ANY OTHER LEGAL THEORY, EVEN I F
ADVI SED OF OR HAVE REASON TO KNOW OF THE POSSI BI LI TY OF SUCH DAMAGES.

Governing Law : The validity, construction, and performance of this Agreement shall be governed by the
laws of the Commonwealth of Massachusetts, exclusive of its rules regarding conflicts of law. You
unconditionally and irrevocably agree any legal action, proceeding or controversy with respect to this
Agreement shall be brought in Massachusetts and such courts shall have exclusive jurisdiction and consent to
personal jurisdiction exclusively in Massachusetts.
English shall be the governing language of this
Agreement. Section headings are intended for convenience only and shall not to be used to interpret this
Agreement. Any dispute, claim or cause of action You believe You may have against Licensor must be filed in
the appropriate court in Massachusetts within one (1) year of the event giving rise to any such action or You
unconditionally agree You are forever barred from bring any such action. I n the event You file or bring any
claim against Licensor that is inconsistent or contrary to this Agreement, Licensor shall have the right to
recover all attorneys fees and costs (including in-house attorneys fees). You and Licensor waive all rights to
a jury trial.

10. Voice Recordings: You agree and acknowledge that by using the I CER Software, Licensor will have access
to Your voice recordings. You own the voice recordings. You expressly and unconditionally grant Licensor a
perpetual, irrevocable, royalty-free, non-exclusive right to use, install, store, load, execute, copy, non-publicly
display, create derivative works, manipulate, and otherwise utilize, any and all of Your voice recordings
created as a result of Your use of the I CER Software. Licensor will not copy or remove Your voice recordings
from any of Your computer systems, except in the performance of services provided by Licensor to You under
this Agreement without Your consent. Licensor shall have the right to utilize Your voice recording for software
development, product testing, or for any other purpose as determined solely by Licensor other than product
demonstrations. Some jurisdictions may provide certain privacy, confidentiality or other rights or laws
regarding voice recordings and all such recordings shall remain subject to such laws. You expressly covenant
that your use of the I CER Software is subject to You, now and forever, unconditionally waiving any and all
such rights, including without limitation, any and all results relating to voice recordings processed or analyzed
by the I CER Software. You are solely responsible, now and forever, for verifying Your use of the I CER
Software and Licensor’s use of Your voice recordings is not in violation of any law or regulation in Your
jurisdiction.

11. General Terms:

This Agreement is the complete and exclusive agreement between You and Licensor
regarding this subject matter and supersedes all prior agreements and all communications, whether written
or oral, between the parties. This Agreement may only be amended, changed, or revised by a written
agreement signed by a duly authorized representative of Licensor and acknowledged by You. No third party,
including but not limited to, any supplier, distributor, sales representative, service provider, or government
employee has the authority to modify, alter or otherwise revise this Agreement on behalf of Licensor. You
agree to indemnify, defend, and hold Licensor and Supplier harmless for any and all claims and/ or liabilities
arising from or related to this Agreement unless You are prohibited from providing such indemnification by a
pre-existing contractual obligation. Any waiver of a violation or failure to enforce any provision of this
Agreement by Licensor shall not constitute a waiver of any Licensor right. All terms and conditions of this
Agreement are severable. I f any term or provision, or any portion thereof, of this Agreement is held to be
invalid, illegal or unenforceable, the remaining portions shall not be affected. Sections 3 through 12 of this
Agreement shall survive the expiration or termination of this Agreement. You agree to comply with all
applicable laws and regulations. The export and re-export of the I CER Software is subject to applicable U.S.
export regulations, and other applicable laws and regulations and shall be Your sole responsibility.

YOU ACKNOWLEDGE THAT YOU HAVE READ THI S AGREEMENT, UNDERSTAND I T, AND AGREE TO BE
BOUND BY I TS TERMS AND CONDI TI ONS.
Accept

Do not accept

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 106
Submitted: August 11, 2014
p. 880

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϭ͘ϰϭ͘

ĞƐĐƌŝďĞŚŽǁǇŽƵƌƉƌŽƉŽƐĞĚŝŶŵĂƚĞƐǇƐƚĞŵŚĂŶĚůĞƐŝŶŵĂƚĞĐĂůůƐƚŚĂƚĂƌĞĂŶƐǁĞƌĞĚďǇĂŶƐǁĞƌŝŶŐŵĂĐŚŝŶĞƐ͕
ďƵƐǇƐŝŐŶĂůƐ͕ĐĂůůǁĂŝƚŝŶŐ͕ŶŽƚĂŶƐǁĞƌĞĚ͕ĞƚĐ͘

CenturyLink Response: Accept and comply.
Through the use of industry-standard answer supervision technology, the Enforcer recognizes busy signal,
ring no answer, and invalid number announcements (SIT Tones) and is able to clearly distinguish events
such as busy signals, call waiting, and even fraud-invoking events like chain-dialing from a called party
legitimately answering the phone and providing positive acceptance.
Upon detecting answer, the system will only acknowledge positive acceptance by the called party,
and ensure that billing does not occur until after this positive acceptance. If a call is not completed
due to a ‘non-conforming’ event, the Enforcer informs the inmate as to the reason for call termination.
ϭ͘ϰϮ͘

ĞƐĐƌŝďĞŚŽǁhǁŽƵůĚƉƌŽǀŝĚĞŝŶƉƵƚĚĂƚĂƚŽǇŽƵ͕ƚŚĞĐŽŶƚƌĂĐƚŽƌ͕ĨŽƌĞƐƚĂďůŝƐŚŝŶŐƚŚĞŝŶŵĂƚĞƐǇƐƚĞŵ͛Ɛ
ŽƉĞƌĂƚŝŽŶĂůĚĂƚĂďĂƐĞ͖ŝŶĐůƵĚĞƐĂŵƉůĞĚĂƚĂŝŶƉƵƚĨŽƌŵƐ͘

CenturyLink Response: Accept and comply.
CenturyLink does not impose data formatting requirements on its customers – instead we write our
interfaces to your requirements. As a result, no data input templates are needed. In addition, we will work
with the outgoing vendor to import all critical data (attorney numbers, blocked numbers, PANs, etc.)
without any involvement necessary by UDC other than prior approval of the data elements being imported.
For individual inmate data that is entered manually for any reason, CenturyLink administrators or
authorized UDC personnel may do so directly in the Enforcer system.

Inmate Tab – highlighting PIN editing function

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 107
Submitted: August 11, 2014
p. 881

State of Utah

Bid JM14012

Section 5 – Detailed Response
Of course, both UDC and CenturyLink wish to automate data entry as much as possible. This automation
is simple:
Step 1: Import of data from prior vendor
Again this would occur with essentially no UDC staff or system involvement. CenturyLink has an existing
bi-lateral transition services agreement in place with the current vendor and has performed similar
migrations in a number of other accounts. This migration simply involves “normalizing” identified data from
the prior system into the table formats used by the Enforcer system.
Step 2: Ongoing data updates
Ideally, we would like to receive a full active roster of all inmates in custody every 15 minutes to include the
data elements listed below. This roster can be in any standard format, and be “pulled” by CenturyLink from
a UDC-controlled location or “pushed” by UDC to a CenturyLink-controlled location (e.g. secure FTP).
x
x
x
x
x
x
x
x
x

Facility ID Number or Site ID Number
Permanent ID Number
Intake Number
Last Name
First Name
Middle Name
Housing Location – Section and Unit
Gang or Other Affiliation (at UDC’s option)
Other Identification or Tracking Information (at UDC’s option)

Typically we would provide an ftp site and credentials for you to send files to. Again any file type is
acceptable, but we would recommend simple text, CSV or XML-formatted data. If you have another file
type established please let us know, and we can accommodate your needs.
A few things to avoid:
1. Consistent irrelevant info at the beginning of the file is fine (with consistent referring to the number
of lines), as we can make the parser skip a number of lines, but this needs to be the same number
of lines each time.
2. Irrelevant info at the bottom of the file, however, will cause issues.
3. Double quotes aren’t strictly needed, but in our experience leaving them out can cause problems.
ϭ͘ϰϯ͘

/ŶŵĂƚĞƐǇƐƚĞŵĨĞĂƚƵƌĞĨƵŶĐƚŝŽŶĂůŝƚǇƐŚĂůůďĞƐŝƚĞƉƌŽŐƌĂŵŵĂďůĞͬĐŽŶƚƌŽůůĂďůĞďǇĐŽŶƚƌĂĐƚŽƌƐǇƐƚĞŵ
ĂĚŵŝŶŝƐƚƌĂƚŽƌƐĂŶĚƌĞŵŽƚĞůǇƉƌŽŐƌĂŵŵĂďůĞͬĐŽŶƚƌŽůůĂďůĞĨƌŽŵƚŚĞĐŽŶƚƌĂĐƚŽƌ͛ƐƐĞƌǀŝĐĞĐĞŶƚĞƌ͘ŽŶƚƌĂĐƚŽƌ
ŵƵƐƚĐŽŵƉůĞƚĞƚŚĞŝŶƉƵƚŽĨŶĞǁŝŶŵĂƚĞĐĂůůŝŶŐƌĞƋƵĞƐƚƐĂŶĚŝŶŵĂƚĞĚĂƚĂŝŶƚŽƚŚĞŝŶŵĂƚĞƐǇƐƚĞŵ͛Ɛ
ĚĂƚĂďĂƐĞǁŝƚŚŝŶϮϰŚŽƵƌƐŽƌǁŝƚŚŝŶŽŶĞŶŽƌŵĂůǁŽƌŬĚĂǇĂĨƚĞƌĐŽůůĞĐƚŝŽŶͬƌĞĐĞŝƉƚŽĨƚŚĞŶĞǁŝŶŵĂƚĞĐĂůůŝŶŐ
ƌĞƋƵĞƐƚͬĚĂƚĂ͘dŚŝƐƉĂƌĂŐƌĂƉŚƌĞĨĞƌƐƚŽŝŶŵĂƚĞƐǁŚŽĂƌĞŶĞǁƚŽƉƌŝƐŽŶŽƌǁŚŽĂƌĞďĞŝŶŐƌĞƚƵƌŶĞĚƚŽ
ƉƌŝƐŽŶĨƌŽŵƉĂƌŽůĞ͘dŚĞƌĂƚŝŽŶĂůĞďĞŝŶŐ͕ƉƌŽǀŝĚĞŶĞǁŝŶŵĂƚĞƐĂĐĐĞƐƐƚŽƚŚĞŝƌĨĂŵŝůŝĞƐĂŶĚůĞŐĂůĐŽƵŶƐĞů
^WĂĨƚĞƌƚŚĞŝƌĂƌƌŝǀĂůƚŽƉƌŝƐŽŶ͘WĂƌĂŐƌĂƉŚϭ͘ϯϳǀĞƌďŝĂŐĞ͕ƐƉĞĐŝĨŝĐĂůůǇ͕͞ĐŚĂŶŐĞĂŶŝŶŵĂƚĞ͛ƐĐĂůůŝŶŐůŝƐƚ
ŽŶĐĞĚƵƌŝŶŐĂŶǇŐŝǀĞŶϯϬĚĂǇƉĞƌŝŽĚ͟ƌĞĨĞƌƐƚŽƐƵďƐĞƋƵĞŶƚĐĂůůŝŶŐƌĞƋƵĞƐƚƐ͘^ƵďƐĞƋƵĞŶƚƌĞƋƵĞƐƚƐĂƌĞ

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 108
Submitted: August 11, 2014
p. 882

State of Utah

Bid JM14012

Section 5 – Detailed Response
ĐŚĂŶŐĞƐƚŚĂƚĂŶŝŶŵĂƚĞŵĂǇǁĂŶƚƚŽŵĂŬĞƚŽƚŚĞŝƌůŝƐƚŽĨĂƉƉƌŽǀĞĚŶƵŵďĞƌƐ;ƌĞƋƵĞƐƚƐƌĞĐĞŝǀĞĚĂĨƚĞƌĂŶ
ŝŶŵĂƚĞŝƐĂůƌĞĂĚǇŝŶƚŚĞƐǇƐƚĞŵͿ͘ĞƐĐƌŝďĞŚŽǁǇŽƵǁŽƵůĚŵĂŝŶƚĂŝŶƚŚĞŝŶƚĞŐƌŝƚǇŽĨƚĞůĞƉŚŽŶĞŶƵŵďĞƌƐ
ƐƵďŵŝƚƚĞĚ͕ĂŶĚƉŽƐƐŝďůǇƌĞƐƵďŵŝƚƚĞĚ͕ďǇŝŶŵĂƚĞƐƚŚĂƚĂƌĞĚŝƐĂƉƉƌŽǀĞĚďǇh͖ŝŶĐůƵĚĞŚŽǁ
͞ĚŝƐĂƉƉƌŽǀĞĚ͟ƚĞůĞƉŚŽŶĞŶƵŵďĞƌƐǁŽƵůĚďĞŚĂŶĚůĞĚŝĨhƐƵďƐĞƋƵĞŶƚůǇĂƉƉƌŽǀĞƐ͞ĚŝƐĂƉƉƌŽǀĞĚ͟
ƚĞůĞƉŚŽŶĞŶƵŵďĞƌƐ͘

CenturyLink Response: Accept and comply.
The proposed CenturyLink site administrator/technicians will process PIN/PAN requests in the same
manner as the current UDC policy requires. In other accounts where we process these types of
requests, they are usually handled within one business day of receipt. Disapproved numbers can also
be removed as desired by the UDC. The UDC may choose to use the AutoPAN feature (as described
previously in response to Item 1.37) that allows the inmate to automatically generate their own PANs. In
this case the UDC would have up to 48 hours to investigate and “disapprove” any auto generated PAN
entry.
The Enforcer system can be accessed from any Internet-enabled computer whether on-site or
remotely. Since one system will handle every UDC facility, there will not be a need to sign in to different
systems to access data. Access is simple; if an individual has access to the Internet, they can use their
Enforcer system sign-on and password from any state office building, department headquarters,
residence or a hotel room. Nothing else is required.
Security is through Hypertext Transfer Protocol Secure (HTTPS) which is a communications protocol
for secure communication over a computer network, with especially wide deployment on the Internet. it
is the result of simply layering the Hypertext Transfer Protocol (HTTP) on top of the SSL/TLS (Secure
Sockets Layer/Transport Layer Security) protocol, thus adding the security capabilities of SSL/TLS to
standard HTTP communications. The security of HTTPS is that of the underlying TLS, which uses long
term public and secret keys to exchange a short term session key to encrypt the data flow between
client and server.
ϭ͘ϰϰ͘

ŽŶƚƌĂĐƚŽƌŵƵƐƚŵĂŝŶƚĂŝŶŝŶŵĂƚĞƐǇƐƚĞŵƐŽĨƚǁĂƌĞ͕ŝŶĐůƵĚŝŶŐƚŚĞŽƉĞƌĂƚŝŶŐƐǇƐƚĞŵ;ƐǇƐƚĞŵĂĚŵŝŶŝƐƚƌĂƚŝŽŶ
ĂŶĚƐǇƐƚĞŵƌĞƉŽƌƚŝŶŐƚĞƌŵŝŶĂůƐͬWƐͿ͕ĂƚƚŚĞůĂƚĞƐƚŐĞŶĞƌĂůƌĞůĞĂƐĞĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞ͘dŚĞŽƉĞƌĂƚŝŶŐ
ƐǇƐƚĞŵŵƵƐƚďĞĐŽŵƉĂƚŝďůĞǁŝƚŚĂůůŚĂƌĚǁĂƌĞĂŶĚǁŝƌĞůĞƐƐƉŚŽŶĞƐ͘ĞƐĐƌŝďĞƚŚĞƉƌŽĐĞƐƐĨŽƌŚĂŶĚůŝŶŐ
ŽƚŚĞƌƚŚĂŶŐĞŶĞƌĂůƌĞůĞĂƐĞƐŽĨƚǁĂƌĞƵƉŐƌĂĚĞƐĂŶĚͬŽƌƐǇƐƚĞŵĞŶŚĂŶĐĞŵĞŶƚƐƌĞƋƵĞƐƚĞĚďǇh͖ŝŶĐůƵĚĞ
ĂŶǇĐŽƐƚƐƚŚĂƚǁŽƵůĚďĞŝŵƉŽƐĞĚŽŶƚŚĞ^ƚĂƚĞĨŽƌƚŚĞƌĞƋƵĞƐƚĞĚŶŽŶͲŐĞŶĞƌĂůƐŽĨƚǁĂƌĞƵƉŐƌĂĚĞƐĂŶĚͬŽƌ
ƐǇƐƚĞŵĞŶŚĂŶĐĞŵĞŶƚƐ͘/ƚŝƐƚŚĞ^ƚĂƚĞΖƐŽƉŝŶŝŽŶƚŚĂƚŐĞŶĞƌĂůƌĞůĞĂƐĞƐŽĨƚǁĂƌĞƵƉŐƌĂĚĞƐĂŶĚͬŽƌŐĞŶĞƌĂů
ŝŶŵĂƚĞƐǇƐƚĞŵŝŵƉƌŽǀĞŵĞŶƚƐƚŚƌŽƵŐŚŽƵƚƚŚĞƚĞƌŵŽĨƚŚĞĐŽŶƚƌĂĐƚƐŚŽƵůĚďĞƉƌŽǀŝĚĞĚĂƚŶŽĐŽƐƚƚŽƚŚĞ
^ƚĂƚĞ͘dŚĞ^ƚĂƚĞǁŝůůŶĞŐŽƚŝĂƚĞ͞ƉĂǇŵĞŶƚ͟ǁŝƚŚƚŚĞĐŽŶƚƌĂĐƚŽƌŝĨͬǁŚĞŶhƌĞƋƵĞƐƚƐƚŚĞĚĞƉůŽǇŵĞŶƚŽĨ
ĂůƚŽŐĞƚŚĞƌ͞ŶĞǁ͟ŝŶŵĂƚĞƚĞĐŚŶŽůŽŐŝĞƐ͕Ğ͘Ő͕͘ǀŝĚĞŽǀŝƐŝƚĂƚŝŽŶͬĂƌƌĂŝŐŶŵĞŶƚĂŶĚͬŽƌƚŚĞĐŽŵƉůĞƚĞĐŚĂŶŐĞͲŽƵƚ
ŽĨƚŚĞŝŶŵĂƚĞƐǇƐƚĞŵ͘ŽŶƚƌĂĐƚŽƌƐŚĂůůĚŝƐĐƵƐƐŝŶŵĂƚĞƐǇƐƚĞŵƵƉŐƌĂĚĞͬĞŶŚĂŶĐĞŵĞŶƚďĞŶĞĨŝƚƐǁŝƚŚh
ĂŶĚƉƌŽĐĞĞĚŽŶůǇǁŝƚŚhĂƉƉƌŽǀĂů͘ĞƐĐƌŝďĞŚŽǁƐǇƐƚĞŵǁŝĚĞŝŶŵĂƚĞƐǇƐƚĞŵƵƉŐƌĂĚĞƐͬĞŶŚĂŶĐĞŵĞŶƚƐ
ĂƌĞŚĂŶĚůĞĚ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 109
Submitted: August 11, 2014
p. 883

State of Utah

Bid JM14012

Section 5 – Detailed Response
Software Development Methodology

CenturyLink is recognized as a leader in technology innovation. Many features that are currently
available on the Enforcer system are the result of specific suggestions and requests from our clients.
Regardless of which client requests the new feature, the functionality is automatically made available to
all clients at no cost.
CenturyLink follows an efficient, flexible and adaptive software development methodology to ensure
that the Enforcer is always functioning optimally and offers the most cutting-edge features in the market
today.
Our development process is a cooperative effort between CenturyLink and our technology partner
ICSolutions that has been designed to balance speed-to-implement with analysis and testing rigor.
UDC will be notified at least 14 days prior to any upgrade and be provided with documentation on the
new features and functionality of the new software. Notification/documentation takes several forms:
x

Email/phone notification from the CenturyLink Program Manager to personnel designated by
UDC as contract managers and System Administrators (“Super Users”). If upgrades require
user training, the Program Manager will work with UDC designees to schedule the training.

Release Notes, which are included in notification emails and directly within the Enforcer User
Interface screen under “Tools”.

An updated User Reference Guide, which is always available from the user screen under
“Tools”.

Software Development Process
When releasing new features, updates, and bug fixes, the CenturyLink Team follows the Agile software
development process, which allows for expediency and flexibility in development. While many
companies go through a long process of analysis and documentation for business justification, we are
driven by the needs and desires of the customers to get to the end result quickly and efficiently.
Business justification is left to a very few cases where the requested feature will only benefit a single
customer.
Benefits of Agile Software Development
The Agile Software Development process is unique in that the development methods are based on
iterative and incremental development, rather than focusing on one long-term project from beginning
to end. Instead, Agile breaks the development cycle into small pieces that allows for short-term
planning that can be completed more quickly and fluidly.
This incremental development allows developers to create solutions that evolve through collaboration
with multiple cross-functional teams and in many cases, directly with the client, throughout the
development process. Benefits of this type of flexibility include:
x

Quick turn-around, with the ability to develop and deliver working software within days or weeks

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 110
Submitted: August 11, 2014
p. 884

State of Utah

Bid JM14012

Section 5 – Detailed Response
x

High level of customer input in every phase, allowing for adaptive change throughout the
development process

Collaborative effort that evolves with internal and external feedback

Agile Software Development Cycle
CenturyLink’s Software Development Cycle consists of five phases after the Initial Request is placed:
x
x
x
x
x

Phase 1: Define & Analyze
Phase 2: Design & Develop
Phase 3: Quality Assurance & User Acceptance Testing
Phase 4: Deployment
Phase 5: Post-Deployment

These phases are described in detail on the following pages.
Phase 1: Define & Analyze
Enhancements and upgrades to the Enforcer are predominantly driven by emerging technology and
technological ideas, market demand and specific client requests. Enhancements, upgrades, or client
requests are entered into our ticketing system, which are prioritized and tracked through each phase of
development. Feature requests may be submitted by internal CenturyLink employees, as well as
external clients.
All feature requests are reviewed at the executive level by the Vice President of Technology, the Vice
President of Business Development and other general management to determine the order of priority
for each enhancement.
x

Preliminary Product Requirements. Business owners present features/functionality desired,
including considerations of basic versus advanced functionality.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 111
Submitted: August 11, 2014
p. 885

State of Utah

Bid JM14012

Section 5 – Detailed Response
x

Analysis of Business Need. Business owners additionally present data regarding the individual
customer and/or broader market need for their idea.

Go/No-Go Decision. A go/no-go decision is made based on preliminary business analysis. If
“go,” the project proceeds to formal evaluation.
Enhancements that are approved for development are ported into a Project List to outline the priority
and order in which the enhancement will be completed. The Project List includes:
x

Detailed list of feature(s) required, listed in order of priority

For each feature required, requirements for each solution component are listed: application
design and development, database design and storage requirements, as well as ongoing
maintenance/monitoring and customer care (staff as well as consumers).

A Project Plan is then created to track progress and capture the overall essence of the project flow.
Functional owners detail tasks and timelines needed to fully deploy the project; the project is then
placed in the development queue.
The number of system updates required for a particular enhancement is dependent upon the scope of
the project.
Phase 2: Design & Develop
During the Development phase, the Engineering Manager oversees the development of functional
requirements through to the QA Testing phase. To ensure that development is on track, Engineering
Scrums are run three times per week. Using Scrum methodologies in Agile, projects are broken down
into smaller, more manageable pieces, known as “sprints,” that can be completed within two to three
days. At the end of each sprint, the Development Team meets to assess the project’s progress and
plan the next steps.
Due to the collaborative nature of the Agile process, CenturyLink’s Developers work closely with
customers throughout the development phase to define and fulfill a requirement request in the most
efficient and accurate way. The focus is on getting the feature developed that is most beneficial and
useful to the customer, not on extraneous process and documentation.
For specific customer requests, periodic work-in-progress demonstrations of the new feature may be
performed for customers where appropriate.
Phase 3: Quality Assurance & User Acceptance Testing
CenturyLink conducts thorough Quality Assurance testing, and in cases of specific customer request,
User Acceptance testing. Once the Development phase of each iteration is complete, the Quality
Assurance Team will define test parameters for the system, which is reviewed with the entire
Development Team. This Test Parameters and Requirements document will be used to generate a QA
matrix. Testing is performed in a QA Test environment to verify functionality of new enhancements, bug
fixes, and software patches.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 112
Submitted: August 11, 2014
p. 886

State of Utah

Bid JM14012

Section 5 – Detailed Response
Due to the incremental nature of Agile, testing often occurs concurrently with development so that each
iteration of a feature is tested as it is developed. Testing in this manner lessens the risk of a
compressed test period that often occurs in traditional Software Development Cycles as a result of
running out of time on the development timeline.
For enhancements resulting from specific customer requests, our Engineers will work closely with the
customer to conduct User Acceptance Testing in a controlled test environment to ensure that all
requirements of the requested enhancement are met. Customers will review their enhancement for the
appropriate functionality and usability and report any issues or requested changes back to the Testing
Engineer.
While Engineers are completing QA Testing, CenturyLink’s Technical Writer begins creating
documentation of the new features that will go into the User Reference Guide and Release Notes,
which are released to UDC before deployment.
Phase 4: Deployment
After the Testing Phase is complete, the feature/module is moved from the development branch into the
software trunk. The software is then forwarded to the System Architect for incorporation into the
appropriate software release. New software releases and enhancements are distributed through an IP
connection, with no need for any onsite disruption. Due to this centralized system update, downtime is
minimal. CenturyLink’s Program Manager will work with UDC to arrange a mutually agreeable
maintenance schedule at the most convenient time to ensure as little disruption to site operations as
possible. CenturyLink can accommodate any time of day or night for release, whether during business
hours or after hours.
Whenever an upgrade and/or enhancement to The Enforcer finishes testing and is ready for wide
release, UDC will be notified of the new release updates (typically within two weeks of the release) and
provided documentation of the features and functions of the new software. A white paper “Feature
Flyer” will be distributed to UDC, which describes the new system feature and its functionality. At this
point, the newly updated User Reference Guide and Release notes are uploaded online for UDC users
to access through The Enforcer GUI.
CenturyLink schedules two major and two minor releases per year on a quarterly basis to ensure the
system is always state-of-the-art. In addition, specific customer requests can be completed on-demand
and pushed to UDC as a patch. These requests will then be rolled out to all clients in the next quarterly
release. Any bug fixes and critical patches will be completed and applied immediately, as well.
Phase 5: Post-Deployment
In the Post-Deployment phase, our Technical Services Center is notified of all system changes in the
release so that they are aware of and prepared for any potential issues that may occur. All software is
built to report non-standard behavior through our central monitoring system, Enforcer Real Time Status
(ERTS).

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 113
Submitted: August 11, 2014
p. 887

State of Utah

Bid JM14012

Section 5 – Detailed Response
System monitoring is part of the fundamental design of all components of The Enforcer system. All key
applications send heartbeat messages to CenturyLink’s central monitoring system, ERTS. These
heartbeats are recorded in a status database and displayed on a browser screen. ERTS monitors all
heartbeats and raises events, should a heartbeat become overdue based on configuration to ensure
that no missing heartbeats are ignored.
Any condition which is deemed “not normal” can cause an event to trigger. All programs generate
detailed log files both for troubleshooting and monitoring, with logs being scraped at least twice per
hour for anomalous activity, which is sent to ERTS for processing.
ERTS has various options for event handling including, but not limited to, email, SMS, and user
interface alerts. Our Technical Support and system monitoring teams are responsible for responding to
and performing Level 1 support on issues, and escalating both technically and administratively, as
appropriately. Should an event occur as a result of a recent release, our Technical Services Center will
work with the Engineering department to troubleshoot the issue so that Engineering can begin
development of a bug fix or software patch where appropriate.
ϭ͘ϰϱ͘

ŽŶƚƌĂĐƚŽƌŵƵƐƚďĞĐĂƉĂďůĞŽĨƉƌŽǀŝĚŝŶŐŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞƐĂƐĚĞƐĐƌŝďĞĚǁŝƚŚŝŶ
ƚŚŝƐZ&WƚŽĂƉƉƌŽǆŝŵĂƚĞůǇϰ͕ϱϬϬŝŶŵĂƚĞƐĂƚƚŚĞh^WŝŶƌĂƉĞƌ͕hƚĂŚ͕ĂƉƉƌŽǆŝŵĂƚĞůǇϭ͕ϲϬϬŝŶŵĂƚĞƐĂƚƚŚĞ
h&ŝŶ'ƵŶŶŝƐŽŶ͕hƚĂŚ͕ĂƐǁĞůůĂƐǀĂƌŝŽƵƐŽƚŚĞƌhƐŝƚĞƐ͕ŽŵŵƵŶŝƚǇŽƌƌĞĐƚŝŽŶĂůĞŶƚĞƌƐĂŶĚĂůů
ŝŶƚĞƌĞƐƚĞĚƉŽůŝƚŝĐĂůƐƵďĚŝǀŝƐŝŽŶƐůŽĐĂƚĞĚǁŝƚŚŝŶhƚĂŚ͘

CenturyLink Response: Accept and comply.
CenturyLink has over 23 years of Inmate Telephone
System (ITS) implementation and service experience.
We currently provide inmate telephone services for
facilities housing over 240,000 inmates nationwide,
including multiple major counties and five state
departments of corrections (Alabama, Kansas,
Nevada, Texas, Wisconsin), and are in the process of
transitioning the Idaho Department of Corrections to
our Enforcer system from GTL’s ITS.
Our Project Team has almost 300 years of combined
telecommunications experience with inmate services,
and has demonstrated the ability to understand our
customer's issues and creatively adapted our
approach to address their issues and meet their
needs.

Qualifications
CenturyLink Public Communications, Inc.
(“CenturyLink”)
x 23 years experience in inmate telephone
systems
x 5 existing state contracts; numerous county
contracts
x Provide inmate telephone services for over
240,000 inmates nationwide, growing to over
250,000 after installation at Idaho DOC.
x System transitions/installations totaling 190,000
inmates in last 5 years
x 100% retention rate with the Enforcer system
dating back to 2006
CenturyLink, Inc. (parent corporation)
x 3rd largest telecommunications company in U.S.
x $18 billion annual revenues
x Only publicly held, currently Sarbanes-Oxley
compliant company in inmate communications

Within the last five years CenturyLink Correctional
Markets has seamlessly implemented systems
serving over 190,000 inmates nationwide. CenturyLink’s support staff is experienced, fully trained,
and certified on the Enforcer system which we will install for the UDC.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 114
Submitted: August 11, 2014
p. 888

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϭ͘ϰϲ͘

/ŶƚŚĞƉĂƐƚ͕hŚĂƐŶŽƚĂůůŽǁĞĚĨŽƌĚĞďŝƚĐĂůůŝŶŐ͘hŝƐŝŶƚĞƌĞƐƚĞĚŝŶƚŚĞƉŽƐƐŝďŝůŝƚǇŽĨƉƵƚƚŝŶŐƚŚŝƐŽƉƚŝŽŶŝŶ
ƉůĂĐĞĨŽƌŝŶŵĂƚĞƐƚŽƉůĂĐĞĂĐĂůůƵƐŝŶŐƚĞůĞƉŚŽŶĞƚŝŵĞƚŚĂƚŚĂƐďĞĞŶƉƌĞͲƉƵƌĐŚĂƐĞĚ;ĚĞďŝƚĞĚĨƌŽŵŚŝƐͬŚĞƌƚƌƵƐƚ
ĨƵŶĚͬĐŽŵŵŝƐƐĂƌǇĂĐĐŽƵŶƚͿ͘dŚĞŝŶŵĂƚĞƐǇƐƚĞŵǁŽƵůĚŶĞĞĚƚŽďĞƐĞĐƵƌĞ͕ŝŶƚĞƌĨĂĐĞĂƚŶŽĐŽƐƚƚŽhǁŝƚŚƚŚĞ
ĐƵƌƌĞŶƚŝŶŵĂƚĞĂĐĐŽƵŶƚŝŶŐͬĐŽŵŵŝƐƐĂƌǇƐǇƐƚĞŵ͕ƚƌĂĐŬďĂůĂŶĐĞƐĨŽƌƚŚĞŝŶŵĂƚĞ͕ŚĂǀĞƚŚĞĂďŝůŝƚǇƚŽƌĞĨƵŶĚ
ƵŶƵƐĞĚĨƵŶĚƐƵƉŽŶƚŚĞŝŶŵĂƚĞƐƌĞůĞĂƐĞĂŶĚƉƌŽǀŝĚĞĂŶŽƉƚŝŽŶǁŚĞƌĞƚŚĞŝŶŵĂƚĞǁŽƵůĚŶŽƚŶĞĞĚƚŽŚĂǀĞĂ
ĐĂůůŝŶŐĐĂƌĚŝŶƚŚĞŝƌƉŽƐƐĞƐƐŝŽŶ͘WůĞĂƐĞĚĞƐĐƌŝďĞǇŽƵƌĚĞďŝƚĐĂůůŝŶŐƐĞƌǀŝĐĞƐ͘

CenturyLink Response: Accept and comply.
The purchase of inmate pre-paid calling time (often called “debit”) can be achieved in any number of
ways. Because debit provides a new revenue source for CenturyLink (and therefore for UDC), we are
always eager to accommodate DOC’s system needs for inmate debit purchases…and we provide
several different options to accomplish it.
The bottom line is that we try to make debit as simple as possible for both UDC and its inmates. All
potential processes include a no-cost interface to UDC’s accounting/commissary system, as well as
refunds of unused funds (as applicable) without requiring a physical calling card.
Traditional Commissary Debit Purchase
This traditional method allows inmates to purchase blocks of credit to be used for phone calls from
commissary. Debit time is simply added to the commissary menu, and purchase records are sent to the
Enforcer on an agreed-upon time schedule.
These purchase records can be as simple as a text file with inmate number and purchased amount.
With this information, CenturyLink would immediately load the balance onto the inmate’s debit account
for use. In addition, no physical cards are necessary – the inmate simply inputs his/her PIN into the
phone system and chooses the debit calling option from the prompts.
With our integration expertise, we are certain that we can create the required integrations to
provide this seamless calling service. In just the last 2 years we have written SOAP, FTP and
SFTP, XML. CSV 2XML, Incremental, Sync, Webservices and other types of software interfaces
with inmate commissary, banking / trust account systems, JMS/OMS and/or VINE systems.
These integrations allow us to eliminate paperwork, increase calling and commission revenues,
and improve service for our client facilities. We guarantee our ability to create customized
interfaces with UDC’s systems to support our full range of premium integrated services.
CenturyLink has several standardized reports that display debit account activity. Additional reports
can also be generated at no cost to UDC.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 115
Submitted: August 11, 2014
p. 889

State of Utah

Bid JM14012

Section 5 – Detailed Response
Ϯ͘

/ŶƐƚĂůůĂƚŝŽŶZĞƋƵŝƌĞŵĞŶƚƐ
Ϯ͘ϭ͘

ŽŶƚƌĂĐƚŽƌƐŚĂůůďĞƌĞƐƉŽŶƐŝďůĞĨŽƌĂůůĐŽŶǀĞƌƐŝŽŶͲƌĞůĂƚĞĚĂŶĚŽŶŐŽŝŶŐŝŶŵĂƚĞƐǇƐƚĞŵĐŽƐƚƐ͕ŝŶĐůƵĚŝŶŐďƵƚ
ŶŽƚůŝŵŝƚĞĚƚŽƚŚĞƉƵƌĐŚĂƐĞŽĨĞƋƵŝƉŵĞŶƚ͕ŝŶƐƚĂůůĂƚŝŽŶ͕ƐĞƌǀŝĐĞ͕ŵĂŝŶƚĞŶĂŶĐĞ͕ǀŽŝĐĞŶĞƚǁŽƌŬ͕ĚĂƚĂ
ŶĞƚǁŽƌŬ͕ĚĂǇͲƚŽͲĚĂǇŽƉĞƌĂƚŝŽŶƐ͕ĞƚĐ͘ŽŶƚƌĂĐƚŽƌ͕ŝĨŽƚŚĞƌƚŚĂŶƚŚĞŝŶĐƵŵďĞŶƚ͕ƐŚĂůůĐŽŽƌĚŝŶĂƚĞĂůů
ĐŽŶǀĞƌƐŝŽŶĂĐƚŝǀŝƚŝĞƐ͕ĞƚĐ͘ǁŝƚŚhĂŶĚǁŝƚŚƚŚĞŝŶĐƵŵďĞŶƚĐŽŶƚƌĂĐƚŽƌ͘ĞƐĐƌŝďĞǇŽƵƌƉƌŽƉŽƐĞĚ
ĐŽŶǀĞƌƐŝŽŶƚŝŵĞůŝŶĞ͘,ŽǁǁŽƵůĚǇŽƵĞŶƐƵƌĞĂƐĞĂŵůĞƐƐ;ŶŽŶͲĚŝƐƌƵƉƚŝǀĞͿĐŚĂŶŐĞͲŽƵƚŽĨŝŶŵĂƚĞ
ĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞ͍

To ensure a seamless (non-disruptive) change-out of the inmate telephone system CenturyLink will
install and test the Enforcer inmate calling platforms at Draper and Gunnison ahead of cutting over the
phones. The day of the cut, we would work with the outgoing vendor and move over the phones in the
main equipment room, unit by unit until all the phones had been transitioned to our Enforcer system.
The day of the cutover both systems would be operational, and in the unlikely event of an issue, we
would move the phones back over to the current vendor’s system.
The transfer of service from the existing ITS to the Enforcer system will result in no loss of service, and
all existing relevant customer data (PIN number, PIN/PAN lists, globally blocked numbers, privileged
(do not record) numbers, etc. will be successfully transferred.
CenturyLink’s detailed Implementation Plan Schedule Gantt Chart is provided a the end of this Section
2.1 after the Implementation Summary Overview below.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 119
Submitted: August 11, 2014
p. 893

10/23/2014

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
BidSync

State of Utah

p. 896

CenturyLink: Page 122
Submitted: August 11, 2014

Bid JM14012

10/23/2014

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
BidSync

State of Utah

p. 897

CenturyLink: Page 123
Submitted: August 11, 2014

Bid JM14012

10/23/2014

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
BidSync

State of Utah

p. 898

CenturyLink: Page 124
Submitted: August 11, 2014

Bid JM14012

10/23/2014

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
BidSync

State of Utah

p. 899

CenturyLink: Page 125
Submitted: August 11, 2014

Bid JM14012

10/23/2014

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
BidSync

State of Utah

p. 900

CenturyLink: Page 126
Submitted: August 11, 2014

Bid JM14012

State of Utah

Bid JM14012

Section 5 – Detailed Response

Ϯ͘Ϯ͘

ŽŶƚƌĂĐƚŽƌƐŚĂůůďĞƌĞƐƉŽŶƐŝďůĞĨŽƌĚĞƚĞƌŵŝŶŝŶŐĂůůǁŝƌŝŶŐĂŶĚƐŽĨƚǁĂƌĞƌĞƋƵŝƌĞŵĞŶƚƐ͘

CenturyLink Response: Accept and comply.
Ϯ͘ϯ͘

ĞƐĐƌŝďĞĂŶǇͬĂůůŝŶŵĂƚĞƐǇƐƚĞŵŚĂƌĚǁĂƌĞ͕ĞƚĐ͘ƐƉĂĐĞƌĞƋƵŝƌĞŵĞŶƚƐ͘ĂƐĞĚƵƉŽŶŝŶĨŽƌŵĂƚŝŽŶͬŝŶƐŝŐŚƚ
ŐĂŝŶĞĚĚƵƌŝŶŐƐŝƚĞǁĂůŬͲƚŚƌŽƵŐŚƐ͕ƉƌŽǀŝĚĞ͗ϭͿĂŶĞƋƵŝƉŵĞŶƚĐŽŶĨŝŐƵƌĂƚŝŽŶĂŶĚϮͿĂƐĐĂůĞĚƌĂǁŝŶŐŽĨƚŚĞ
ƐƉĂĐĞƌĞƋƵŝƌĞĚĨŽƌƚŚĞŵĂŝŶƐĞƌǀĞƌ͕ƐƚŽƌĂŐĞĚĞǀŝĐĞƐ͕ĂůůŽŶͲƐŝƚĞĐŽŵƉƵƚĞƌƐĂŶĚƉĞƌŝƉŚĞƌĂůĞƋƵŝƉŵĞŶƚ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 127
Submitted: August 11, 2014
p. 901

State of Utah

Bid JM14012

Section 5 – Detailed Response

Ϯ͘ϰ͘

ŽŶƚƌĂĐƚŽƌǁŝůůďĞƌĞƐƉŽŶƐŝďůĞĨŽƌŽďƚĂŝŶŝŶŐĂůůƌĞƋƵŝƌĞĚƉĞƌŵŝƚƐ͕ůŝĐĞŶƐĞƐ͕ĂŶĚďŽŶĚŝŶŐƚŽĐŽŵƉůǇǁŝƚŚ
ƉĞƌƚŝŶĞŶƚŵƵŶŝĐŝƉĂů͕ƐƚĂƚĞĂŶĚĨĞĚĞƌĂůůĂǁƐ͘

CenturyLink Response: Accept and comply.
Ϯ͘ϱ͘

ŽŶƚƌĂĐƚŽƌƐŚĂůůĞŶƐƵƌĞƚŚĂƚĂůůŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐĂƌĞƐĞƌǀŝĐĞĚďǇĐĂďůŝŶŐĨƌŽŵƚŚĞŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƚŽ
ƚŚĞƚĞůĞƉŚŽŶĞĐůŽƐĞƚƚŚĂƚŝƐŝŶĚĞƉĞŶĚĞŶƚŽĨƚŚĞĞǆŝƐƚŝŶŐĨĂĐŝůŝƚǇƐƚĂƚĞͲŽǁŶĞĚǀĂǇĂWyƚĞůĞƉŚŽŶĞƐǇƐƚĞŵ
;ƐĞƌǀĞƐh͛ƐĂĚŵŝŶŝƐƚƌĂƚŝǀĞƚĞůĞƉŚŽŶĞƌĞƋƵŝƌĞŵĞŶƚƐͿ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 128
Submitted: August 11, 2014
p. 902

State of Utah

Bid JM14012

Section 5 – Detailed Response
Ϯ͘ϲ͘

ůůŝŶŵĂƚĞƐǇƐƚĞŵĞƋƵŝƉŵĞŶƚͬŚĂƌĚǁĂƌĞ͕ĂŶĐŝůůĂƌǇ;ƐƵƉƉŽƌƚŝŶŐͿĞƋƵŝƉŵĞŶƚͬŚĂƌĚǁĂƌĞ͕ǁŝƌŝŶŐ͕ĞƚĐ͘ƐŚĂůůďĞ
ŝŶƐƚĂůůĞĚŝŶĂĐĐŽƌĚĂŶĐĞǁŝƚŚĂĐĐĞƉƚĞĚŝŶĚƵƐƚƌǇƐƚĂŶĚĂƌĚƐ͕ĂƉƉůŝĐĂďůĞĐŽĚĞƐ͕ĞƚĐ͘ĂĨƚĞƌƌĞĐĞŝǀŝŶŐĂƉƉƌŽǀĂů
ƚŽƉƌŽĐĞĞĚĨƌŽŵhĂŶĚd^;ǁŝƌŝŶŐͿ͘tŚĞƌĞƐƉĞĐŝĂůŝŶƐƚĂůůĂƚŝŽŶĐŽŶƐŝĚĞƌĂƚŝŽŶƐĂƌĞĂƉƉƌŽƉƌŝĂƚĞŽƌ
ƌĞƋƵŝƌĞĚďĞĐĂƵƐĞŽĨĞŶǀŝƌŽŶŵĞŶƚĂůĐŽŶĚŝƚŝŽŶƐ͕ƚŚĞƚǇƉĞŽĨŽƉĞƌĂƚŝŽŶĂƚƚŚĞŝŶƐƚĂůůĂƚŝŽŶƐŝƚĞ͕ŽƌŽƚŚĞƌ
ĨĂĐƚŽƌƐ͕ƚŚĞĐŽŶƚƌĂĐƚŽƌƐŚĂůůƚĂŬĞƚŚĞƐĞĐŽŶĚŝƚŝŽŶƐŝŶƚŽĂĐĐŽƵŶƚĂŶĚƉƌŽǀŝĚĞĨŽƌƚŚĞŵ͘,ĞĂǀǇĚƵƚǇ
;ŚĂƌĚĞŶĞĚͿĞƋƵŝƉŵĞŶƚƐŚĂůůďĞŝŶƐƚĂůůĞĚĂƐĚŝĐƚĂƚĞĚďǇƚŚĞůŽĐĂƚŝŽŶĂŶĚͬŽƌƚǇƉĞŽĨŽƉĞƌĂƚŝŽŶ͘

CenturyLink Response: Accept and comply.
Ϯ͘ϳ͘

ůůŝŶŵĂƚĞƐǇƐƚĞŵĞƋƵŝƉŵĞŶƚͬŚĂƌĚǁĂƌĞ͕ĂŶĐŝůůĂƌǇ;ƐƵƉƉŽƌƚŝŶŐͿĞƋƵŝƉŵĞŶƚͬŚĂƌĚǁĂƌĞ͕ǁŝƌŝŶŐ͕ĞƚĐ͘ƐŚĂůůďĞ
ŵŽƵŶƚĞĚĐŽŵƉĂƚŝďůǇǁŝƚŚƐƚĂŶĚĂƌĚƚĞůĞƉŚŽŶĞĐŽŵƉĂŶǇŵŽƵŶƚŝŶŐƐ͘/ĨŝŶĐƵŵďĞŶƚĞƋƵŝƉŵĞŶƚŝƐƌĞƉůĂĐĞĚ͕
ƚŚĞŶƚŚĞ͞ŶĞǁ͟ĞƋƵŝƉŵĞŶƚͬŚĂƌĚǁĂƌĞŵƵƐƚďĞŝŶƐƚĂůůĞĚͬŵŽƵŶƚĞĚĂƐǁĞůůĂƐ͕ŽƌďĞƚƚĞƌƚŚĂŶƚŚĞĞƋƵŝƉŵĞŶƚ
ďĞŝŶŐƌĞƉůĂĐĞĚ͘

CenturyLink Response: Accept and comply.
Ϯ͘ϴ͘

ŽŶƚƌĂĐƚŽƌƐŚĂůůďĞƌĞƐƉŽŶƐŝďůĞĨŽƌƉƌŽǀŝĚŝŶŐĂŶĚŝŶƐƚĂůůŝŶŐ͕ĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞ͕ĂůůŝŶŵĂƚĞƐǇƐƚĞŵ
ĞƋƵŝƉŵĞŶƚͬŚĂƌĚǁĂƌĞĂŶĚĂůůhͲƌĞůĂƚĞĚƉĂǇƉŚŽŶĞƐĞƌǀŝĐĞ͕Ğ͘Ő͕͘ƉĂǇƉŚŽŶĞƐ͕ƉĞĚĞƐƚĂůƐ͕ƐŚĞůƚĞƌƐ͕
ĞŶĐůŽƐƵƌĞƐ͕ŝƐŽůĂƚŝŽŶƉĂŶĞůƐ͕ŵŽƵŶƚŝŶŐŚĂƌĚǁĂƌĞ͕ƐŝŐŶĂŐĞ͕ĂŶĐŝůůĂƌǇŝƚĞŵƐ͕ĞƚĐ͘EĞǁĞƋƵŝƉŵĞŶƚ͕
ƌĞƉůĂĐĞŵĞŶƚĞƋƵŝƉŵĞŶƚ͕ĂƐƐŽĐŝĂƚĞĚǁŝƌŝŶŐ͕ĞƚĐ͘ƐŚĂůůďĞĨƵŶĐƚŝŽŶĂůůǇĂŶĚĂĞƐƚŚĞƚŝĐĂůůǇĞƋƵĂůƚŽŽƌďĞƚƚĞƌ
ƚŚĂŶƚŚĞĞǆŝƐƚŝŶŐĞƋƵŝƉŵĞŶƚ͕ǁŝƌŝŶŐ͕ĞƚĐ͘/ŶŶĞǁůŽĐĂƚŝŽŶƐ͕ĂůůĞƋƵŝƉŵĞŶƚͬŚĂƌĚǁĂƌĞ͕ĞƚĐ͘ƐŚĂůůďĞ
ĂƉƉƌŽƉƌŝĂƚĞĨŽƌƚŚĞůŽĐĂƚŝŽŶ͕ƵƐĞĂŶĚĞŶǀŝƌŽŶŵĞŶƚĂůĐŽŶĚŝƚŝŽŶƐ͘hƐŚĂůůŚĂǀĞƚŚĞĨŝŶĂůĂƉƉƌŽǀĂůŽŶĂůů
ĐŽŶĨŝŐƵƌĂƚŝŽŶƐ͕ƐƵƉƉŽƌƚĞƋƵŝƉŵĞŶƚͬŚĂƌĚǁĂƌĞ͕ĞƚĐ͘ŶǇͬĂůůĚĂŵĂŐĞƚŽ^ƚĂƚĞƉƌŽƉĞƌƚǇĐĂƵƐĞĚďǇƚŚĞ
ĐŽŶƚƌĂĐƚŽƌĚƵƌŝŶŐŝŶƐƚĂůůĂƚŝŽŶĂŶĚͬŽƌƚŚĞƌĞĂĨƚĞƌƐŚĂůůďĞƌĞƉĂŝƌĞĚƚŽƚŚĞ^ƚĂƚĞ͛ƐƐĂƚŝƐĨĂĐƚŝŽŶĂƚƚŚĞ
ĐŽŶƚƌĂĐƚŽƌ͛ƐƐŽůĞĞǆƉĞŶƐĞ͘

CenturyLink Response: Accept and comply.
This information is provided in response to Section 1.9 and also below for convenience.
The telephones and major equipment CenturyLink is proposing have been installed in other inmate
telephone accounts for nearly 10 years. None of the proposed equipment or applications is “beta,” and
CenturyLink has a history of reliable service in our existing accounts.
The Enforcer system call processors are off the shelf and commercially available and require no patent
rights for the hardware. As for the software that runs the Enforcer system, our subcontractor partner
ICSolutions developed the earliest version of the Enforcer system in 2005 and has regularly updated
and enhanced the Enforcer since that time.
This is the same Enforcer system that CenturyLink provides to other state DOCs, including the
Alabama DOC, Kansas DOC, and Nevada DOC. Where licensing is required for certain calling system
components, licensing agreements, all of which extend for periods well beyond the term of this contract,
have been obtained.
CenturyLink is proposing the following major equipment:

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 129
Submitted: August 11, 2014
p. 903

State of Utah

Bid JM14012

Section 5 – Detailed Response
Inmate Phones
Wintel ITC7090SS Coinless Inmate Phone with volume control. The inmate telephones have been
constructed to be tamperproof and are constructed of 14-gauge stainless steel and designed for indoor
or outdoor inmate use. Features and benefits of the Wintel ITC7090SS are listed below:
x Magnetic hook switch
x Built-in volume user controlled volume “LOUD” button on all inmate
telephones.
x Meets all ADA requirements for user controlled amplification.
x Rugged vandal resistant housing especially designed for inmate use.
x

Sealed handset suitable for heavy use and abuse areas.

Security screws to minimize tampering.

Confidencer technology filters out background noise at the user’s location.

Armored handset cord equipped with a steel lanyard (1000 lb. pull strength)
and secured with vandal resistant retainers.

Hearing aid compatible and FCC registered (DF4USA-75652-CC-E)

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 130
Submitted: August 11, 2014
p. 904

State of Utah

Bid JM14012

Section 5 – Detailed Response
The KS-6100 will accommodate any standard Inmate Telephone, coin telephones as well as other
types of telephones.
Also available with 6 Switch and 24 Switch
KS-6100-6-0 6 Switch Box with 0 Amphenol connectors Size: 5”L x 7 1/2”D x 3”H
KS-6100-6-1 6 Switch Box with 1 Amphenol connector
KS-6100-24-1 24 Switch Box with 1 Amphenol connector

Call Control Equipment
Database & Recording Storage server
SuperMicro 826TQ-R500LPB chassis. (see below specs)
Deployed into service in Nov 23, 2010. They have operated flawlessly in ICS HQ, Milwaukee, and
IADOC.
Enforcer Call Processor
SuperMicro 6017R-WRF chassis (see below specs)
This model was brought on line Dec 19 2013. The previous generation has been in service since Aug
25, 2011.
Database / storage server:
Mfg
Model
SuperMicro
826TQ-R500LPB
SuperMicro

X9SRI-F

Intel
Varies

E5-2620 V2
Varies

Hitachi
Western Digital
LSI

HUC109030CSS600
WD1003FBYX
9750-8i

Call processor:
Mfg

Model

Description

SuperMicro

6017R-WRF

1U Server with redundant power

SuperMicro

X9DRW-iF

Intel

E5-2620 V2

Server motherboard with redundant networking and lightsout-management (included in 6017R0WRF)
2 x 2.1GHz 6 core "Ivy Bridge" CPU

Intel

EXPI9402PTBLK

Varies

Western Digital

WD1003FBYX

2 port Gigabit Ethernet network card (SIP traffic has
dedicated network)
16GB (4 x 4GB) DDR3-1866 ECC (Error Checking and
Correcting) RAM
Enterprise grade 1TB SATA hard drives

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 131
Submitted: August 11, 2014
p. 905

State of Utah

Bid JM14012

Section 5 – Detailed Response

Ϯ͘ϵ͘

ŽŶƚƌĂĐƚŽƌŵƵƐƚĐŽŽƌĚŝŶĂƚĞĂůůŝŶŵĂƚĞƐǇƐƚĞŵĂŶĚƉĂǇƉŚŽŶĞůŝŶĞ͕ƚƌƵŶŬĂŶĚͬŽƌĐŝƌĐƵŝƚŽƌĚĞƌƐǁŝƚŚƚŚĞ
ůŽĐĂůƚĞůĞƉŚŽŶĞĐŽŵƉĂŶŝĞƐĂŶĚůŽŶŐĚŝƐƚĂŶĐĞĐĂƌƌŝĞƌƐ͘ůůĚŝĂůƚŽŶĞĂŶĚĂƐƐŽĐŝĂƚĞĚĐŽƐƚƐƐŚĂůůďĞďŽƵƌŶďǇ
ƚŚĞĐŽŶƚƌĂĐƚŽƌ͘/ŶƐƚĂůůĂƚŝŽŶ;ĐƵƚŽǀĞƌͿĚƵĞͲĚĂƚĞƐƐŚĂůůďĞĐŽŽƌĚŝŶĂƚĞĚǁŝƚŚh͘

CenturyLink Response: Accept and comply.
Ϯ͘ϭϬ͘

hǁŝůůĐŽŽƌĚŝŶĂƚĞĨŝŶĂůĂĐĐĞƉƚĂŶĐĞƚĞƐƚŝŶŐĂŶĚĂƉƉƌŽǀĂů͘

CenturyLink Response: Accept and comply.
Ϯ͘ϭϭ͘

dŚĞ^ƚĂƚĞƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽŚĂǀĞĂŶǇŽƌĂůůŽĨƚŚĞĞƋƵŝƉŵĞŶƚĂŶĚͬŽƌƐŽĨƚǁĂƌĞƉƌŽǀŝĚĞĚďǇĐŽŶƚƌĂĐƚŽƌ
ƚŽďĞŝŶĚĞƉĞŶĚĞŶƚůǇƚĞƐƚĞĚĂŶĚĞǀĂůƵĂƚĞĚ͘ŽŶƚƌĂĐƚŵƵƐƚƌĞƉůĂĐĞ͕ĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞ͕ĂŶǇĞƋƵŝƉŵĞŶƚ
ĂŶĚͬŽƌƐŽĨƚǁĂƌĞĨŽƵŶĚƚŽďĞŶŽŶͲĐŽŵƉůŝĂŶƚĂŶĚƌĞŝŵďƵƌƐĞƚŚĞ^ƚĂƚĞĨŽƌĂŶǇƚĞƐƚŝŶŐƚŚĂƚƌĞǀĞĂůƐŶŽŶͲ
ĐŽŵƉůŝĂŶƚĞƋƵŝƉŵĞŶƚĂŶĚͬŽƌƐŽĨƚǁĂƌĞ͘

CenturyLink Response: Accept and comply.
Ϯ͘ϭϮ͘

EĞǁƉƌŽĚƵĐƚƐĂŶĚƐĞƌǀŝĐĞƐƚŚĂƚƌĞƉůĂĐĞŽƌĂƵŐŵĞŶƚƚŚŽƐĞĂůƌĞĂĚǇŝŶĐůƵĚĞĚƵŶĚĞƌƚŚŝƐĐŽŶƚƌĂĐƚŵĂǇ͕ǁŝƚŚ
ƚŚĞĂƉƉƌŽǀĂůŽĨƚŚĞŝǀŝƐŝŽŶŽĨWƵƌĐŚĂƐŝŶŐ͕ďĞĂĚĚĞĚƚŽƚŚŝƐĐŽŶƚƌĂĐƚ͘WƌŝĐŝŶŐĨŽƌƐƵĐŚŶĞǁƉƌŽĚƵĐƚƐĂŶĚ
ƐĞƌǀŝĐĞƐŵƵƐƚĨŽůůŽǁƚŚĞƐĂŵĞĚŝƐĐŽƵŶƚĨŽƌŵƵůĂƐĂŶĚͬŽƌĐŽŵŵŝƐƐŝŽŶƌĂƚĞƐĞƐƚĂďůŝƐŚĞĚĨŽƌƚŚĞŽƌŝŐŝŶĂů
ƉƌŽĚƵĐƚƐĂŶĚƐĞƌǀŝĐĞƐ͘

CenturyLink Response: Accept and comply.
ϯ͘

/ŶŵĂƚĞŽŵŵƵŶŝĐĂƚŝŽŶŶŚĂŶĐĞŵĞŶƚƐ
ϯ͘ϭ͘

/ƚŝƐƌĞĐŽŐŶŝǌĞĚƚŚĂƚƚŚĞƚĞĐŚŶŽůŽŐǇĂǀĂŝůĂďůĞĨŽƌŝŶŵĂƚĞƐǇƐƚĞŵƐĂŶĚƚŚĞŵĞƚŚŽĚƐďǇǁŚŝĐŚĂŶŝŶŵĂƚĞ
ŵĂǇĐŽŵŵƵŶŝĐĂƚĞǁŝƚŚĨĂŵŝůǇ͕ĞƚĐ͘ŝƐĐŽŶƐƚĂŶƚůǇĚĞǀĞůŽƉŝŶŐĂŶĚĞǆƉĂŶĚŝŶŐ͘hŝƐŝŶƚĞƌĞƐƚĞĚŝŶƚŚĞ
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CenturyLink Response: Accept and comply.
CenturyLink has a number of value-added features and enhancements that will improve staff efficiency
and security, in addition to improving the welfare of the inmates. As required these offerings are divided
into three sections depending on the following:

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 132
Submitted: August 11, 2014
p. 906

State of Utah

Bid JM14012

Section 5 – Detailed Response
(1) Offers with no cost to UDC, inmates, or friends & family
(2) Offers with no cost to UDC, but with fees to inmates and/or friends & family
(3) Offers impacting commissions to UDC or rates to inmates and friends & family
We look forward to discussing these technologies that will streamline investigations, improve staff
efficiency, simplify inmate communications and operations, and increase connections between inmates
and their friends/family with UDC.

No Cost Value Added Offerings
(1)

“The Communicator”
Paperless Inmate
Communications

x
x
x
x
x

(2)

“The Attendant” Inmate
Information Line and
“Message of the Day”

x
x
x

Site Operations
/ Efficiency
Features

(3)

Emergency Auto-Dialer

x
x

(4)
(5)

Investigative /
Security
Features

(6)

(7)

Reduced staff time
Eliminate paper kites
Kite audit trail
Reduced paper usage
Staff can respond using text
to speech technology
Reduced staff time
Enhanced inmate and F&F
welfare
Better staff to inmate
communications
Can provide call-outs to
numbers called by inmates
for facility incidents (general
information / all fine
notifications)
Can be generated on short
notice using ITS call lists
Part of CenturyLink’s existing
disaster recovery plans

Backup Technical
Assistance
Data Detective Visual Link
Analysis + Call Pattern
Analysis

Additional Carrier
Investigative Assistance
(Includes Access to
Additional Reverse Lookup
Databases)
Interagency Data
Integration

x
x

Increased staff efficiency
Potential reduction of
criminal activity

Data sharing across
neighboring DOCs (esp ID,
UT, and WY)

Additional service resources
for UDC
Increased investigative
capabilities

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 133
Submitted: August 11, 2014
p. 907

State of Utah

Bid JM14012

Section 5 – Detailed Response

Value-Added Features – End-user fees with UDC Revenue Opportunity
(8)

x
x

Video Visitation & Digital
Media

Inmate services
/ Increased
communication
options

(9)

Inmate E-Mail

Scheduled video visitation
Called parties can use
computer, tablet, or smart
phone.
Additional kiosk-based
services / digital media (e.g.
music)
E-mail integrated with video
visitation kiosk

Value-Added Features - Impacts Commission Offer to UDC and/or Calling
Rates to Inmates & Friends/Family Members
(10)

Word Detective Keyword
Search

x
Additional
Investigative /
Security
Features

(11)

Investigator Pro Continuous
Voice Biometrics

x
x

Industry-leading phonetic
keyword search
Search recordings for key
words and defined related
words in one query
Analyzes voices throughout
call
Identifies impostors and
other suspicious activities

No-Cost Value-Added Features
(1) The Communicator – Paperless Inmate Communications (including PREA reporting)
Through standard IVR data entry and response technology, the Enforcer can be used to automate most
any transaction that is occurring by paper forms today.
9 Commissary ordering by phone
9 Grievance filing
9 Appointments
9 PREA Reporting
9 Staff to inmate communications
9 Automated inquiries
100% Paperless Reporting
With our paperless telephone process, inmates can file grievances, make PREA or crime tip reports, or
even file complaints about the Inmate Telephone System – all using secure voice mailboxes on any
standard inmate telephone.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 134
Submitted: August 11, 2014
p. 908

State of Utah

Bid JM14012

Section 5 – Detailed Response

(2) The Attendant – Inmate Information Line/Message of the Day
Complementary with the Communicator module, inmate information takes two forms.
First, the Inmate Information Line allows inmates to check information such as release dates, account
balances, and other simple information through straightforward prompts within the Enforcer. Velocity
restrictions can also be placed so that inmates are able to call into the IVR no more than once or twice a
day – this was an important learning during a similar installation at South Carolina DOC several years ago.
Second, using a voice messaging system, facility staff can create a “Message of the Day” that is
delivered to inmates via inmate phone during a specified time period. Facility staff can type the
message into the ITS, and the message is translated to a voice recording using text-to-speech
technology; or staff can use traditional voice recording to record their message. They then enter the
time window (start/stop dates and times) during which the message will be played to inmates. Any time
an inmate picks up any inmate phone during the designated timeframe, they will hear the Message of
the Day before call connection. When the message expires, it is no longer played to inmates, with no
further action necessary from Facility staff.
The facility can use the Message of the Day feature to share information with inmates facility-wide.
Additionally, with the facility’s permission, CenturyLink can create messages to inform inmates of new
product rollouts, facility-approved rate modifications, or other changes to inmate calling services.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 136
Submitted: August 11, 2014
p. 910

State of Utah

Bid JM14012

Section 5 – Detailed Response

Call Pattern Analysis
The Enforcer system will also be equipped with a robust analytical system that enables correctional
staff to quickly and easily identify calls of interest that are most likely to provide actionable intelligence
among the thousands of inmate conversations recorded each month. Call Pattern Analysis works by
analyzing the associations between inmates, called parties, and even other inmates and – most
importantly – by identifying changes in these associations or calling patterns that could indicate illicit
activity.
Calling patterns are naturally established as the result of inmate and called party schedules and
preferences. For instance, an inmate is usually familiar with each called party’s work schedule and will
avoid calling during certain times (such as weekdays, for example) when that person is usually at work.
To increase the likelihood of having their call answered, the inmate will naturally make a habit of calling
in the evening or over the weekend.
While legitimate changes in pattern do sometimes occur – such as when a change is made in the called
party’s work schedule – disruptions to normal patterns can also be an indicator that illicit activity is
occurring.
For example, if a pattern of regular communication exists between a particular inmate and a called
party, and then communication suddenly ceases altogether, the absence of calling could indicate that
the inmate has obtained the use of an illegal cell phone, on which he or she is making these phone
calls. If calling to this telephone number suddenly resumes on the regular schedule, but it is a different
inmate who is placing the calls, this could indicate that the called party is merely facilitating
communications to the outside world and possibly assisting in the completion of illegal communications.
Call Pattern Analysis identifies relationships and calling patterns among inmates, called parties, and
even other inmates. Call Pattern Analysis then detects subtle and dramatic changes in these
relationships and calling patterns to identify calls, inmates, and called numbers as suspicious. Call
Pattern Analysis will increase the productivity and efficiency of your investigative staff by automatically
identifying calls of interest that are most likely to provide actionable intelligence.
Detailed queries can be structured – based upon timeframe, called number and\or inmate PIN – to help
investigators pinpoint calls of interest, such as:
x Phone numbers called by multiple inmates
x Phone numbers that appear on multiple inmates’ PAN lists
x Phone numbers that appear on an inmate’s PAN list but are never called
x Frequently called numbers
x Sudden absence of an inmate’s regular calling
x Sudden absence of calling to a particular number
x Changes in regular calling times/days
x Increase in inmate calling over a finite period
x Decrease in inmate calling over a finite period

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 139
Submitted: August 11, 2014
p. 913

State of Utah

Bid JM14012

Section 5 – Detailed Response

(7) Data integration with other DOCs in Western Region
The Enforcer inmate telephone system is installed in several neighboring states: Nevada and Wyoming
DOCs, as well as our in-process installation at Idaho DOC. In addition, CenturyLink has been involved
in several rounds of presentations and additional written responses within Arizona DOC’s current RFP,
and are optimistic of the opportunity in that state…as well as Colorado, New Mexico, and other Western
Region states when they are next released for bid.
Data integration with neighboring DOCs can take any number of forms – the simplest is a bi-lateral
agreement where certain authorized personnel can access pre-approved data with a remote login.
Additional opportunities include ‘flagging’ inmates of interest across multiple jurisdictions.
Regardless of the level of integration, users would have access to the same User Interface and be able
to navigate across systems without any additional training.

Value-Added Features with End-User Fees
(8) Video Visitation
Long-standing Partnership
CenturyLink has partnered with JPay – the undisputed leader in video visitation and e-messaging
services to state DOCs – to provide kiosk-based services. Together, CenturyLink and JPay have
value-added products deployed in every Texas, Kansas and Nevada state facility. UDC will reap the
benefits of this partnership by deploying in parallel a robust phone system and kiosk platform.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 142
Submitted: August 11, 2014
p. 916

State of Utah

Bid JM14012

Section 5 – Detailed Response
JPay has been the pioneer and first to market for many of these technologies since inception, due to a
deep and constant desire to innovate. With system updates occurring on a biweekly basis, JPay offers
new and better functionality and products at a steady rate. The benefit to all stakeholders (prisons,
families and inmates) is that with innovation comes efficiencies, cost savings and tremendous personal
convenience. All of JPay’s services are provided at no cost to UDC. Fees are borne on the inmates or
family/friends for use of the services.
The Platform
JPay is a platform. As such, the company hosts and maintains the infrastructure that delivers various
content and communications to and from inmates. The platform consists of inmate kiosks, tablets,
networks, cloud storage and a host of inmate and customer-facing applications, including:
ͻ
ͻ
ͻ
ͻ
ͻ
ͻ
ͻ
ͻ
ͻ
ͻ
ͻ
ͻ

Video visitation
Email
Music browsing, purchasing & downloads
Educational and training content
Commissary ordering
Account balance/statement Lookup
Calendar/appointments
Grievances
Facility policies, rules and regulations
Support ticketing
PREA submissions
Help & FAQ

JPay’s platform is unparalleled in the industry. The applications
are built entirely by JPay staff with a deep knowledge of how state prisons operate. Each feature is
designed with the utmost focus on usability – whether it applies to the inmate’s interface, the
customer’s interface or the portal used by UDC staff. Our networks, kiosks and tablets are continuously
being enhanced and perfected, enabling the state to maximize user adoption and effectively making the
endeavor a resounding success.
JPay’s Inmate Kiosk
The JPay kiosk is the most time tested, multi-tasking, corrections grade kiosk to ever enter a prison
space. The kiosk gives the user a comfortable option to write emails or draft grievances since it has a
standard sized keyboard, trackball mouse and comfortable resting space for the user’s wrists.
The kiosk can be wall or table top mounted depending on the environment. In addition, it can be
mounted high for standing users or low for seated usage and ADA accommodations. Both options are
comfortable and satisfy inmates who use the kiosk at length. JPay will conduct site surveys in
conjunction with UDC staff to determine optimal kiosk locations but JPay typically installs these kiosks
at a rate of 1 per 75 inmates.
Services available on the kiosk include:

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 143
Submitted: August 11, 2014
p. 917

State of Utah

Bid JM14012

Section 5 – Detailed Response
x

Pre-Scheduled Video Visitation – The customer schedules and pays for a 30-minute video visit
on www.JPay.com. The inmate is notified and, a few days later, both parties log in and the
session occurs. All sessions can be monitored in real-time and are recorded and archived for
later viewing.

Email – Customers buy stamp packages and send inmates
messages using JPay.com or by downloading the JPay
iPhone or Android smartphone app. Customers can also
add photo or VideoGram (30-second video clips)
attachments to the email. Inmates respond from either the
kiosk in their dorm or from their JP4® mini tablet
(description to follow). If UDC approves, customers can
attach a pre-paid stamp to their message for the inmate’s
reply. Inmates can also purchase stamps directly from the
kiosk.

Music Store – Inmates browse a catalog of over 10 million
song and album titles for purchase and download to their
JP4 mini tablet (description to follow). Audio books are
available as well.

eBooks – JPay has over 50,000 eBooks available for inmate to purchase on the kiosk. eBooks
will be available in multiple languages including Spanish, French, Russian and German. Most
eBooks can be previewed before being purchased and downloaded to the JP4 player.
The major publishers include:
o
o
o
o
o
o
o
o

Harper Collins
Hachette
Macmillan
Wiley
Penguin Random House
Simon and Schuster
Zondervan
Thomas Nelson

Educational Materials –The entire Khan Academy catalog is available to every inmate in each
institution. Inmates can choose Khan Academy videos from the kiosk and subsequently watch
them on the mini tablet. For example, if an inmate wanted to learn three-digit subtraction, they
would download the five minute video on three-digit subtraction to their mini tablet. Then, later,
while in his cell, he can watch and re-watch the video until he knows three digit subtraction cold!

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 144
Submitted: August 11, 2014
p. 918

State of Utah

Bid JM14012

Section 5 – Detailed Response
The JP4 Mini Tablet

The JP4 mini tablet is the next generation in corrections technology. The mini tablet introduces inmates
to consumer technology they can use in their cells, as opposed to on the kiosk. This technology has
greatly increased efficiency of prison operations where the tablets are sold. To date, JPay has sold
almost 100,000 devices to inmates across seven state Departments of Correction. This resounding
success speaks volumes to the reliability of the product and the customer service that supports it.
Inmates can easily purchase a JP4 from the kiosk in their housing unit. Within a week or two, the
device arrives to the prison with the inmate’s name and ID initialized in the device. The inmate can
immediately bring it to the kiosk to begin downloading content.
With 8GB of storage capacity and the option for more, inmates use the JP4 to read and respond to
email, listen to music, play games, and most importantly, educate themselves. Inmates can choose to
download eBooks, educational videos, music, photo attachments, VideoGrams, and of course, email. In
addition, JPay provides each inmate with the ability to choose which content they want on their device.
Reinforced with a high grade clear plastic casing, shock absorbers and an enhanced thickness display,
the JP4 can withstand the rigors of usage in a corrections environment. Additionally, the JP4 has a
touch screen, eliminating the need for a separate keyboard accessory to type email.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 145
Submitted: August 11, 2014
p. 919

State of Utah

Bid JM14012

Section 5 – Detailed Response
The Tablet Kiosk

Later this year, JPay plans to deploy its newest innovation. The tablet kiosk is a 10” touch screen tablet,
hardened behind a steel enclosure and incredibly resistant touch screen glass. It features a handset
mounted to the side of the kiosk for video visits or to listen to song previews. The tablet kiosk offers all
of JPay’s services and can be deployed at a ratio of 1 to every 20 inmates. For inmates in
administrative segregation, the tablet can be portable, allowing inmates to use it without leaving their
cells.
In addition to supporting all of the applications available on JPay’s original inmate kiosk, the tablet kiosk
provides access to JPay’s newest innovation – on-demand video visitation.

On-Demand Video Visitation
This program re-invents the model for video visitation by allowing inmates to initiate video calls from the
kiosk in their housing unit. To initiate the session, inmates simply log into the tablet kiosk and choose
the available contact they want to visit with.
They are shown a list of approved visitors, which comes directly from UDC on a daily basis. Once the
inmate chooses the approved contact, the system initiates the session.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 146
Submitted: August 11, 2014
p. 920

State of Utah

Bid JM14012

Section 5 – Detailed Response

To participate, a customer must:
a) be on the approved visit or call list,
b) have downloaded the JPay app onto their iPhone or Android smartphone
c) be currently subscribed to the program
By accepting and conducting video visits on a smartphone, customers no longer have to be stationed at
a PC at work or at home. Inmates will be able to reach the customer wherever they may be, making the
likelihood of a successful visit increase exponentially. This dramatic increase in visitations will no doubt
have a significant impact on the lives of UDC inmates, their family and their friends.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 147
Submitted: August 11, 2014
p. 921

State of Utah

Bid JM14012

Section 5 – Detailed Response
Word Detective automatically, without DOC staff intervention, performs instant phonetic indexing of
every recorded conversation upon completion of the call recording. This process occurs only once,
indexing every single word and sound spoken during every conversation. This phonetic indexing makes
it possible to locate any word or phrase in the designated language, so indexing never needs to be
repeated. Upon indexing, Word Detective can notify staff of every conversation that contains any key
words or phrases of interest, which were spoken during the recording of the inmate call. This feature is
commercially available and in use today.
Word Detective relies upon a unique phonetic indexing engine that is powered by Nexidia. It is the only
product of its kind, which automatically indexes all of the sounds that make up words. It offers
investigators the benefit of being alerted to the presence of any word on any call, without ever having to
re-index calls in search of new words. By comparison, all other voice recognition / transcription
techniques are dependent upon a library / vocabulary being established prior to a call. If a new word or
phrase of interest is identified, the software’s vocabulary must be updated and call recordings reindexed in order to locate the new word or phrase.
Word Detective’s alert will direct investigators to the exact moment in the call recording in which the key
word or phrase was used. Word Detective can be configured to start playback of the recording any
number of seconds before the key word, in order for investigators to hear the context in which the key
word was spoken.

(11) Investigator Pro Continuous Voice Biometrics
The Investigator continuous voice biometric platform includes pre-call verification and brings with it a
number of additional capabilities such as detecting impostors after call setup, detecting and marking
suspicious activity, and tracking suspicious activity by category.
Suspicious Call Finder
Conventional voice verification systems – where inmates’ voice prints are verified before the call starts
but not after – have two major limitations: first, they do not detect inmates handing the phone to another
inmate after validation, and second, in the case of a verification failure, they only record the event.
The Investigator’s Suspicious Call Finder module eliminates these limitations and provides analysis of
inmate voices throughout the entire call; in addition, it provides the key piece of information correctional
facilities value: the probable identities of imposters. When a call is completed, the Investigator goes to
work uses specialized hardware and software to perform the billions of mathematical computations
necessary to intelligently compare previously enrolled inmate voice models against the voices on the
call, determining the highly probable identities of imposters.
Pre-Call Imposter Detection
The Investigator Pre-Call Imposter Detection module provides pre-call imposter screening. When an
inmate initiates a call attempt, the Pre-Call Imposter Detection module compares likely imposters
against the voice being provided at the time of the call initiation. Instead of the conventional approach
State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 151
Submitted: August 11, 2014
p. 925

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϯ͘Ϯ͘

hŝƐŝŶƚĞƌĞƐƚĞĚŝŶĂĐĐĞƐƐĨŽƌŝŶŵĂƚĞƐƚŽƉůĂĐĞƚŚĞŝƌĐŽŵŵŝƐƐĂƌǇĂŶĚŵƵƐŝĐŽƌĚĞƌƐŽŶƚŚĞŝƌŚŽƵƐŝŶŐƵŶŝƚ
ƚĞůĞƉŚŽŶĞƐƵƐŝŶŐ^ƉĞĞĚŝĂůŽŶŶĞĐƚŝŽŶǀŝĂ^ĞƐƐŝŽŶ/ŶŝƚŝĂƚŝŽŶWƌŽƚŽĐŽů;^/WͿŽƌĞƋƵŝǀĂůĞŶƚƚĞĐŚŶŽůŽŐǇ͘dŚĞ
ŝŶŵĂƚĞƐǇƐƚĞŵǁŽƵůĚŶĞĞĚƚŽƉƌŽǀŝĚĞƚŚĞĐĂƉĂďŝůŝƚǇĨŽƌĐŽŵŵŝƐƐĂƌǇĂŶĚŵƵƐŝĐŽƌĚĞƌƐĨƌĞĞŽĨĐŚĂƌŐĞ͘dŚĞ
ŝŶŵĂƚĞǁŽƵůĚĚŝĂůĂŶĂĐĐĞƐƐĐŽĚĞƚŚĂƚǁŽƵůĚĐŽŶŶĞĐƚƚŚĞŝŶŵĂƚĞƚŽĂŶŽĨĨͲƐŝƚĞĚĂƚĂĐĞŶƚĞƌ;ŽŵŵŝƐƐĂƌǇ͛Ɛ
KƉĞƌĂƚŝŶŐ^ŽĨƚǁĂƌĞWƌŽǀŝĚĞƌͿ͘KŶĐĞĐŽŶŶĞĐƚĞĚ͕ƚŚĞŝŶŵĂƚĞǁŽƵůĚƚŚĞŶŬĞǇŝŶƚŚĞŝƌŽƌĚĞƌŽŶƚŚĞ
ƚĞůĞƉŚŽŶĞƵƐŝŶŐĂŶĂƵƚŽŵĂƚĞĚƐǇƐƚĞŵ͘dŚŝƐŽƌĚĞƌǁŽƵůĚďĞĨŽƌǁĂƌĚĞĚƚŽh/;hƚĂŚŽƌƌĞĐƚŝŽŶĂů/ŶĚƵƐƚƌǇͿ
ŽŵŵŝƐƐĂƌǇĨŽƌĨŝůůŝŶŐĂŶĚĚĞůŝǀĞƌǇ͘h/ŚĂĚĂƚŽƚĂůŽĨϭϱϵ͕ϵϱϳŽƌĚĞƌƐƉůĂĐĞĚŝŶƚŚĞǇĞĂƌϮϬϭϯ͘ĚĚŝƚŝŽŶĂů
ƉŚŽŶĞƐͬůŝŶĞƐŵĂǇďĞƌĞƋƵŝƌĞĚďǇhƚŽĂĐĐŽŵŵŽĚĂƚĞĨŽƌƚŚŝƐĞǆƉĂŶƐŝŽŶ͘KĨĨĞƌŽƌƐŵƵƐƚĚĞƐĐƌŝďĞĂŶĚ
ŽĨĨĞƌŚŽǁƚŚŝƐǀĂůƵĞͲĂĚĚĞĚŽƉƚŝŽŶǁŽƵůĚŽƉĞƌĂƚĞĂŶĚďĞĨƵŶĚĞĚ͕Ğ͘Ő͕͘ŶŽĐŽƐƚƚŽh͕h/ŽƌƚŚĞŝŶŵĂƚĞ͕
ĐŽŵŵŝƐƐŝŽŶƌĂƚĞƌĞĚƵĐƚŝŽŶĂƚƚŝŵĞŽĨĨĞĂƚƵƌĞͬĨƵŶĐƚŝŽŶĂĐƚŝǀĂƚŝŽŶ͕ĞƚĐ͘ŶǇͬĂůůŽĨĨĞƌĞĚŽƉƚŝŽŶƐŵƵƐƚ
ŝŶĐůƵĚĞŝŶĨŽƌŵĂƚŝŽŶŽŶ͗ϭͿĂŶǇͬĂůůĐŽƐƚ;ƐͿĂŶĚϮͿƚŚĞƐƉĞĐŝĨŝĐĂƚŝŽŶƐĨŽƌĞƋƵŝƉŵĞŶƚ͕ƐǇƐƚĞŵƐ͕ĚĞƚĂŝůĞĚ
ĞǆƉůĂŶĂƚŝŽŶŽĨŽƉĞƌĂƚŝŽŶĂůƉƌŽĐĞĚƵƌĞƐ͕ĞƚĐ͘hƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽŝŵƉůĞŵĞŶƚĂŶǇ͕ĂůůŽƌŶŽŶĞŽĨƚŚĞ
ŽƉƚŝŽŶ;ƐͿ͘

CenturyLink Response: Accept and comply.
We would welcome the opportunity to work with UDC to provide a no cost solution for commissary
ordering using the phone system. The technology described below is an inherent part of the phone
system software.
As part of a top-tier network provider, CenturyLink would be able to accommodate the
additional load on the phone system for commissary ordering at no cost to UDC. And as a
subsidiary of the nation’s largest commissary software and supply company, CenturyLink’s
technology partner ICSolutions has developed the most robust commissary ordering and
processing by phone module available today.
The module offers complete flexibility to UDC to use the phone system in the way it most sees fit:
x

As a complete commissary management tool, including warehousing, purchase restrictions on a
global (no one can purchase more than x items) or individual (diabetic, indigent) basis, inventory
management, picking slips, and P&L reporting.

As an “Electronic Bubble Sheet / Shopping Cart Manager”, where inmates enter and delete
items on the phone to be presented to UDC order fulfillment and inventory systems.

As a simple free “Speed dial” into a UDC -managed automated system for order entry and
control or combinations, such as an Electronic Bubble Sheet that enforces restrictions prior to
order entry. The Enforcer system has existing customers using the commissary module in all
three ways.

Products are given a 4-digit code within the system, thereby allowing 9,999 unique products to be sold.
Laminated product sheets would be installed by CenturyLink for inmates’ reference. Once entering the
commissary ordering module, simple prompts would be provided to allow inmates to enter product
codes and quantities, as well as the opportunity to review and modify an order before submitting.
Inventory
The Enforcer includes inventory management so that UDC personnel can check order history and
stocking levels.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 154
Submitted: August 11, 2014
p. 928

State of Utah

Bid JM14012

Section 5 – Detailed Response

Purchase history
Full inmate purchase history is easily accessible for authorized commissary personnel, along with the
opportunity to review and approve purchases:

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 155
Submitted: August 11, 2014
p. 929

State of Utah

Bid JM14012

Section 5 – Detailed Response

Order Entry Rules
Times allowed for order entry are configurable. This is particularly useful if UDC manages inventory in
an “Electronic Bubble Sheet” scenario - inventory amounts provided to the ITS can therefore be
“frozen” to avoid over-ordering. Alternatively, the ITS could allow “over-ordering” and simply disclose to
inmates that their orders are taken pending approval, with the final picking slip describing items fulfilled
versus denied.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 156
Submitted: August 11, 2014
p. 930

State of Utah

Bid JM14012

Section 5 – Detailed Response
Reporting
Numerous reporting capabilities (account balances, order history, etc) are native in the system. Only a
select grouping of reports are shown for brevity.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 157
Submitted: August 11, 2014
p. 931

State of Utah

Bid JM14012

Section 5 – Detailed Response

ϯ͘ϯ͘

ůůŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵĞŶŚĂŶĐĞŵĞŶƚƐŵƵƐƚďĞϵϱйŽƉĞƌĂƚŝŽŶĂůǁŝƚŚŝŶϯϬĚĂǇƐŽĨ
ŝŵƉůĞŵĞŶƚĂƚŝŽŶ͘ĞƐĐƌŝďĞŚŽǁŝŵƉůĞŵĞŶƚĂƚŝŽŶǁŽƵůĚďĞŚĂŶĚůĞĚƚŽĂĐŚŝĞǀĞƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 158
Submitted: August 11, 2014
p. 932

State of Utah

Bid JM14012

Section 5 – Detailed Response

All features and functionality made available to UDC as part of this proposal have been developed
using the Software Development Cycle described in section 1.44. Once feature enhancements are
complete, they are loaded onto our central call processing site and loaded onto premise-based
platforms (such as UDC’s) within a two-week window to ensure consistency in software versions across
accounts. This expedites facilities’ access to new technology and simplifies the job of technical support
technicians.
Each enhancement will be tested as part of our system acceptance procedure to ensure they meet
UDC’s expectations. If any development changes are required, they will be made utilizing this process
and rolled out in the next quarterly software release.
One piece of information for note – CenturyLink has proposed additional inmate communication options
that would be delivered over living unit kiosks. Given the physical wiring and installation work required,
it would typically take about 90 days to install these units and begin service for these additional
enhancements. This is typical for any kiosk installation and would be the same situation for any
provider.
ϰ͘

DĂŝŶƚĞŶĂŶĐĞ
ϰ͘ϭ͘

ŽŶƚƌĂĐƚŽƌƐŚĂůůƉƌŽǀŝĚĞŵĂŝŶƚĞŶĂŶĐĞŽŶĂůůŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐƚŽŝŶĐůƵĚĞŝŶŵĂƚĞƉŚŽŶĞƐ͕
ƉĂǇƉŚŽŶĞƐ͕ĐĂďůĞƉĂŝƌƐĐĂƌƌǇŝŶŐŝŶŵĂƚĞƚĞůĞƉŚŽŶĞĐŝƌĐƵŝƚƐ͕ĞƚĐ͘ĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞǁŝƚŚƚŚĞĞǆĐĞƉƚŝŽŶŽĨ
ŽĨĨĞƌŽƌƉƌŽƉŽƐĞĚǀĂůƵĞͲĂĚĚĞĚŽƉƚŝŽŶƐ;ƌĞĨĞƌƚŽƐĞĐƚŝŽŶϯ͘ϬͿ͘ŽŶƚƌĂĐƚŽƌƌĞƐƉŽŶƐĞƚŽŶŽƌŵĂůƐĞƌǀŝĐĞŝƐƐƵĞƐ
ƐŚĂůůďĞǁŝƚŚŝŶƚǁŽ;ϮͿǁŽƌŬŝŶŐĚĂǇƐ͘ŽŶƚƌĂĐƚŽƌƌĞƐƉŽŶƐĞƚŽĞŵĞƌŐĞŶĐǇƐĞƌǀŝĐĞŝƐƐƵĞƐ;ƐŝƚƵĂƚŝŽŶƐĚĞĞŵĞĚďǇ
hƚŽďĞĐƌŝƚŝĐĂůͿƐŚĂůůŝŶĐůƵĚĞďĞŝŶŐŽŶͲƐŝƚĞŽƌůŽŐŐĞĚŝŶƌĞŵŽƚĞůǇƚŽŝŶŝƚŝĂƚĞƌĞƉĂŝƌǁŝƚŚŝŶϭŚŽƵƌ͘

CenturyLink Response: Accept and comply.
CenturyLink’s on-site technicians will be assisted by remote technical support technicians to ensure the
service levels below are met or exceeded. In most cases, issues will be resolved by the Technical
Support Center prior to UDC personnel realizing there is a problem. For all issue resolutions, a ticket is
opened and tracked for follow-up.
We urge UDC to contact any of our references to confirm our commitment to timely and highquality service.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 159
Submitted: August 11, 2014
p. 933

State of Utah

Bid JM14012

Section 5 – Detailed Response

Description of Priority Levels
Priority Level 1 - Emergency
Emergency Service Issues, 50% or more of the
service at a single site or housing unit is out of
service, any call processor or node failure, any failure
in call restriction functions, any other condition that
renders the system incapable of performing all its
normal functions, or any other issue deemed as
critical in UDC’s sole discretion.
Priority Level 2 – Normal Service Issues
Normal Service Issues, less than 50% of the service
at a single site or housing unit is out of service

ϰ͘Ϯ͘

Response Times
(Maximum Time After
Service Request by
UDC)

1 Hour

24 Hours

ŽŶƚƌĂĐƚŽƌƐŚĂůů͕ĂƚƚŚĞƌĂƉĞƌĂŶĚ'ƵŶŶŝƐŽŶƐŝƚĞƐ͕ƉŚǇƐŝĐĂůůǇ;ŽŶͲƐŝƚĞͿĐŚĞĐŬĂůůŝŶŵĂƚĞƉŚŽŶĞƐĨŽƌƉƌŽƉĞƌ
ŽƉĞƌĂƚŝŽŶŽŶĐĞĞǀĞƌǇϲϬĚĂǇƐ͘ŽŶƚƌĂĐƚŽƌƐŚĂůůĐŚĞĐŬĂůůŝŶŵĂƚĞƉŚŽŶĞƐĨŽƌƉƌŽƉĞƌŽƉĞƌĂƚŝŽŶĚƵƌŝŶŐƚŚĞĨŝǀĞ
;ϱͿǁŽƌŬŝŶŐĚĂǇƐŝŵŵĞĚŝĂƚĞůǇƉƌŝŽƌƚŽĂůůŵĂũŽƌ^ƚĂƚĞŚŽůŝĚĂǇƐ͕ƐƉĞĐŝĨŝĐĂůůǇEĞǁzĞĂƌƐ͕DĞŵŽƌŝĂůĂǇ͕:ƵůǇϰƚŚ͕
:ƵůǇϮϰƚŚ͕>ĂďŽƌĂǇ͕dŚĂŶŬƐŐŝǀŝŶŐĂŶĚŚƌŝƐƚŵĂƐ͘dŚĞĂďŝůŝƚǇĨŽƌĐŽŶƚƌĂĐƚŽƌƉĞƌƐŽŶŶĞůƚŽƌĞŵŽƚĞůǇƚĞƐƚĂŶĚ
ĚŝĂŐŶŽƐĞƐǇƐƚĞŵƐƚĂƚƵƐĂŶĚͬŽƌƉƌŽďůĞŵƐŵƵƐƚďĞƌĞƐŝĚĞŶƚŽŶƚŚĞŝŶŵĂƚĞƐǇƐƚĞŵ͘

CenturyLink Response: Accept and comply.
Our Operations Team will perform hands-on preventative maintenance inspections on the Enforcer
system calling platform and all inmate phones on a regularly scheduled basis. A trouble ticket will
be established to document the preventative maintenance process, and additional trouble tickets
will be opened and tracked as necessary, if the need for additional repairs is identified.
Extensive preventative maintenance inspections are completed on a routine basis. Through
remote access, verification of telephone and trunk usage is completed prior to arriving on site to
ensure quality repairs. The inmate telephone dial pads and handsets are checked for functionality,
usability, appearance and voice quality. All backboards, telephones and wiring are checked. The
circuit interfaces are checked for errors to ensure that all connections are clean and secure.
Routine traffic analysis for stations and trunks are conducted to determine failing telephones or
lines to provide proactive maintenance and reduce downtime for the phones. Ongoing remote and
onsite assistance is available to all Enforcer users.
ϰ͘ϯ͘

ĞƐĐƌŝďĞǇŽƵƌĞƐĐĂůĂƚŝŽŶƉƌŽĐĞĚƵƌĞĨŽƌƐĞƌǀŝĐĞŝƐƐƵĞƐ͘ŽŶƚƌĂĐƚŽƌ͕ǁŝƚŚhŝŶǀŽůǀĞŵĞŶƚ͕ƐŚĂůůĞƐƚĂďůŝƐŚĂ
ŵƵƚƵĂůůǇĂŐƌĞĞĂďůĞ͕ĨŽƌŵĂů;ǁƌŝƚƚĞŶͿƉƌŽďůĞŵƌĞƉŽƌƚŝŶŐĂŶĚƌĞƐŽůƵƚŝŽŶƉƌŽĐĞƐƐͬƉƌŽĐĞĚƵƌĞ͘^ƵĐŚ
ƉƌŽĐĞƐƐͬƉƌŽĐĞĚƵƌĞƐŚĂůůŝĚĞŶƚŝĨǇƚŚĞĞƐƚĂďůŝƐŚŵĞŶƚĂŶĚŵĂŝŶƚĞŶĂŶĐĞŽĨƌĞƉĂŝƌůŽŐƐ͕ŵŝŶŝŵĂůůǇĂƚƚŚĞƌĂƉĞƌ
ĂŶĚ'ƵŶŶŝƐŽŶƐŝƚĞƐ͕ƚŚĞƉƵƌƉŽƐĞŽĨǁŚŝĐŚƚŽƚƌĂĐŬƉƌŽďůĞŵƐĂŶĚƚŽĚŽĐƵŵĞŶƚƉƌŽďůĞŵƌĞƐŽůƵƚŝŽŶ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 160
Submitted: August 11, 2014
p. 934

State of Utah

Bid JM14012

Section 5 – Detailed Response

Levels of Support and Escalation
CenturyLink will provide a Program Manager (PM), Debra Lambe transitioning to a new Salt Lake Citybased Program Manager, who will have overall responsibility for maintaining contract compliance and
will be the primary liaison for UDC throughout the life of the contract. Customer satisfaction will be
achieved through five separate programs:
1. The trouble ticket process which ensures that every problem is identified, worked, tracked, and
recorded for future review, and that no service ticket is closed without the concurrence of the
impacted UDC personnel.
2. A weekly conference call is held by the Program Manager with the field operations team to
discuss outstanding tickets, chronic problems, and customer concerns.
3. A weekly conference call is held by the Program Manager to discuss any tickets opened in the
previous week that have not yet been closed.
4. The ongoing quality (QC) control program, which ensures service standards are maintained.
The QC plan touches upon every facility, inmate phone and completed call on a regular basis
(weekly, monthly, or quarterly, depending on the service element). The QC plan ensures that all
relevant operational data concerning all aspects of the contract (sales support, installation,
project coordination, technical support, field service and maintenance, etc.) is obtained,
documented, distributed, and acted upon as necessary.
5. Periodic service reviews (typically conducted quarterly at the UDC Headquarters) to review
trouble ticket statistics, identify any chronic or major problems, discuss any future additions,
deletions, or modifications (new phones, new workstations, new sites, etc.), and resolve any
operational, financial, or contractual concerns held by the customer. Service reviews ensure that
feedback from the customer is obtained, documented, and addressed.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 161
Submitted: August 11, 2014
p. 935

State of Utah

Bid JM14012

Section 5 – Detailed Response

ϰ͘ϰ͘

National Sales & Account Management
Director
(Darryl Lynn)
Phone: (913) 345-6343
darryl.w.lynn@centurylink.com

x Keeps the agency informed of ongoing
activities involving problem resolution.
x Contacts General Manager within 24
hours if issue is not resolved.

General Manager
(Paul Cooper)
Phone: (913) 345-6002
paul.n.cooper@centurylink.com

x Escalates further if necessary.

ĞƐĐƌŝďĞǇŽƵƌƌĞƉĂŝƌĐƌŝƚĞƌŝĂ͕Ğ͘Ő͕͘ƌĞƐƉŽŶƐĞƚŝŵĞ;ƐͿ͕ƌĞƉĂŝƌƚŝŵĞ;ƐͿ͕ƌĞƉĂŝƌǀĞƌŝĨŝĐĂƚŝŽŶ͕ĞƚĐ͘ĞƐĐƌŝďĞǇŽƵƌƉŽůŝĐǇ
ǁŚĞŶƚŚĞĂďŽǀĞĐƌŝƚĞƌŝĂĂƌĞŶŽƚŵĞƚ͘&ĂĐƚŽƌǇͲƚƌĂŝŶĞĚƚĞĐŚŶŝĐŝĂŶƐŵƵƐƚŵĂŬĞƌĞƉĂŝƌƐ͘

CenturyLink Response: Accept and comply.
CenturyLink’s Project Team has nearly 300 years of combined telecommunications experience in
complex implementations and account management. We have demonstrated the ability to understand
our customer's issues and creatively adapted our approach to meet their needs.

Levels of Support and Escalation
Program Manager
CenturyLink will provide a Program Manager (PM) who will have overall responsibility for maintaining
contract compliance and will be the primary liaison for UDC throughout the life of the contract.
Customer satisfaction will be achieved through five separate programs:
1) The trouble ticket process which ensures that every problem is identified, worked, tracked, and
recorded for future review.
2) A weekly conference call is held by the Program Manager with the field operations team to
discuss outstanding tickets, chronic problems, and customer concerns.
3) A weekly conference call is held by the Program Manager with the ITS platform vendor
personnel to discuss any tickets opened in the previous week that have not yet been closed.
4) The ongoing Preventative Maintenance (PM) program, which ensures service standards are
maintained. The Field Service Technicians inspect Enforcer equipment and inmates phones at
each facility on a regular scheduled basis (weekly, monthly, or quarterly, depending on the
service element). The PM plan ensures that all relevant operational data concerning all aspects
of the contract (sales support, installation, project coordination, technical support, field service
and maintenance, etc.) is obtained, documented, distributed, and acted upon as necessary.
5) Periodic service reviews (typically conducted at customer’s location quarterly) to review trouble
ticket statistics, identify any chronic or major problems, discuss any future additions, deletions,
or modifications (new phones, new sites, etc.), and resolve any operational, financial, or
contractual concerns held by the customer. Service reviews ensure that feedback from the
customer is obtained, documented, and addressed.
State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 163
Submitted: August 11, 2014
p. 937

State of Utah

Bid JM14012

Section 5 – Detailed Response
Operations Team
A total of two (2) full time System Administrators/Technicians and one (1) Program Manager will be
hired to provide onsite maintenance and repair of the new inmate calling platform. CenturyLink is willing
to hire existing GTL System Administrators/Technicians to minimize the impact to UDC staff. In addition
to the dedicated resources listed above, CenturyLink has access to 12 additional existing technicians
throughout the state of Utah to assist as needed. CenturyLink will ensure that all team members are
fully qualified, appropriately trained and certified when necessary, to ensure knowledge levels in excess
of the UDC’s expectations.
Customer Service Policies and Procedures
The CenturyLink operations team will respond promptly to all service and maintenance situations, and
is available to UDC on a 24/7/365 basis. When a trouble condition is reported, our technicians will
quickly perform diagnostic testing to isolate the problem, determine if a remote resolution is an option,
and if not, quickly dispatch a field technician to the site. Should technical roadblocks or system issues
prevent a trouble condition from being resolved within the timeframe contractually permitted, the issue
will be immediately escalated to the Program Manager who will discuss the situation with UDC as
appropriate. Once a resolution to the issue is achieved, acceptance testing is completed before any
trouble ticket is closed.
CenturyLink recognizes that an effective service program addresses all three key stakeholders: UDC
staff, the inmates and the inmates’ friends and family members.

Customer Service.
o

Our service team has many years of experience in the industry, is dedicated to gaining a
deep understanding of each customer’s unique issues, and is committed to delivering
the most effective solutions possible. Our Program Managers provide oversight and
management of the day-to-day operations of the account.

Customer service representatives in long-established, U.S.-based call centers. Many of
our competitors are only now on-shoring their call centers. From experience we know
that call center migrations are difficult and prone to operational failures. In short, UDC
can expect significant and immediate improvement in customer service operations.

Our blocking and unblocking rules for collect calls are clearly defined and uniformly
applied to all customers, thereby reducing complaints to UDC.

Significantly lower than industry average customer service account fees. While others in
the industry use billing fees as commissioned profit centers, our philosophy is very
different: provide multiple convenient no-cost options to end-users, and charge fees
only when customers choose specific high-cost funding options (e.g. choosing to fund an
account with a live representative rather than an automated method). This results in less
customer complaints and higher call volumes.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 164
Submitted: August 11, 2014
p. 938

State of Utah

Bid JM14012

Section 5 – Detailed Response
x

Calling platform management The ITS platform is engineered with maximum redundancy to
ensure peak performance and minimize troubles. Further, the Network Operations Center
proactively identifies potential problems by real-time central monitoring of hardware, software,
and system performance.

No loss of data and minimal transition time. Over the last four years the CenturyLink Team has
successfully transitioned fifteen separate accounts to the Enforcer system platform – a total of
47 sites with 6,231 inmate phones serving 40,815 inmates. Every cutover has gone smoothly
with no loss of data and minimal transition time.

No lost Call Detail Records (CDRs) or recordings. Since March 2007 we have processed over
100 million call detail records (CDRs) and audio recordings with the Enforcer system platform.
Not a single CDR or audio recording has been lost to date.

Rate and audit accountability. As a division of a Sarbanes-Oxley compliant company,
CenturyLink completes monthly audits to verify billing accuracy. Moreover, a unique feature of
the ITS system platform is its on-line real-time direct rating of each call, for immediate and
unalterable on-line visibility to call detail records and billing records.

Payment options.
o

Collect calling with extensive billing and collections arrangements with incumbent local
exchange companies (ILECs) and competitive local exchange companies (CLECs).

Prepaid calling with a best-in-class process to direct otherwise collect-unbillable called
parties to prepaid. Our solution identifies unbillable parties and transfers them to live
representatives during call setup, to ensure all end-users are presented with billing
options in real-time. This is especially important given the growing number of cell phone
and IP-based phone users, whose carriers do not offer collect calling options to ITS
providers.

Debit calling through a variety of flexible options.

Preventative Maintenance
Our Operations Team will perform hands-on preventative maintenance inspections on the Enforcer
calling platform and all inmate phones on a regularly scheduled basis. A trouble ticket will be
established to document the preventative maintenance process, and additional trouble tickets will be
opened and tracked as necessary if the need for additional repairs is identified.
Extensive preventative maintenance inspections are completed on a routine basis. Through remote
access, verification of telephone and trunk usage is completed prior to arriving on site to ensure quality
repairs. The inmate telephone dial pads and handsets are checked for functionality, usability,
appearance and voice quality. All backboards, telephones and wiring are checked.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 165
Submitted: August 11, 2014
p. 939

State of Utah

Bid JM14012

Section 5 – Detailed Response
The circuit interfaces are checked for errors to ensure that all connections are clean and
secure. Routine traffic analysis for stations and trunks are conducted to determine failing telephones or
lines to provide proactive maintenance and reduce downtime for the phones. Ongoing remote and
onsite assistance is available to all ITS users.
Additional Staffing
In addition to the field operations support team, our Program Manager Debra Lambe will have a strong
back office support team, with system development skills, exceptional financial accounting and
reconciliation abilities, and comprehensive network knowledge. This team has been together for many
years, and will be ready to support our system implementation and ongoing operations for UDC.
The following table details CenturyLink’s proposed support organization, and is followed by an
organization chart:

Staffing Roles and Responsibilities
Name and Title

Location

Manager

Paul Cooper,
General Manager

Overland Park, KS

Bill Cheek,
President
Wholesale
Operations

Contract Execution;
Fiscal Authorization;
Product Roadmap;
Escalations

Barry Brinker,
Director
Operations

Salem, OR

Paul Cooper,
General
Manager

Implementation;
Ongoing
Maintenance and
Operations; Feature
Development;
Escalations; Vendor
Management

Debra Lambe,
Program Manager

Las Vegas, NV

Barry Brinker,
Director
Operations

Implementation;
Ongoing
Maintenance and
Operations; Program
Management;
Escalations

TBH – (2) On Site
Field Technicians

Utah

Debra Lambe,
Program
Manager

Implementation;
Ongoing
Maintenance and
Operations

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

Primary
Responsibility

BidSync

CenturyLink: Page 166
Submitted: August 11, 2014
p. 940

State of Utah

Bid JM14012

Section 5 – Detailed Response
Darryl Lynn,
Director Sales and
Account
Management

Overland Park, KS

Paul Cooper,
General
Manager

Sales; Customer
Contract Negotiation;
Ongoing Account
Management;
Escalations

Victoria Johnson,
Sr. Account
Manager

Harrodsburg, KY

Darryl Lynn,
Director Sales
and Account
Management

Sales; Customer
Contract Negotiation;
Ongoing Account
Management

Joe Stables,
Director
Installation and
Engineering

Overland Park, KS

Paul Cooper,
General
Manager

Implementation;
System Engineering;
Network

Mike Haynes,
Director, Systems
Support

Overland Park, KS

Paul Cooper,
General
Manager

Operation of
Information Systems;
Back Office Support

Darlene House,
Director Customer
Care and
Verification

Rocky Mount, NC

Paul Cooper,
General
Manager

Attorney
Verifications; Collect
Billing Inquiries

Tammie Saucedo,
Commissions and
Compliance
Manager

Las Vegas, NV

Mike Haynes,
Director,
Systems
Support

Monthly Commission
and Rate Audits

Kristie Dean,
Lead Trainer

Apopka, FL

Joe Stables
Director
Installation and
Engineering

Implementation;
Training

Shelia Rafferty,
Project Manager

Overland Park, KS

Joe Stables
Director
Installation and
Engineering

Implementation;
Project Management

Tim McAteer,
General Manager
ICSolutions

San Antonio, TX

Nathan Schulte,
President Keefe
Group

Escalations; Overall
Management

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 167
Submitted: August 11, 2014
p. 941

State of Utah

Bid JM14012

Section 5 – Detailed Response
Brendan Philbin,
VP Business /
Product
Development
ICSolutions

San Antonio, TX

Tim McAteer,
General
Manager

Business / Product
Development

John Goetsch,
VP Technology
ICSolutions

San Antonio, TX

Tim McAteer,
General
Manager

Production
Engineering;
Development

Brian Dietert,
Director of
Operations
ICSolutions

Houston, TX

Tim McAteer,
General
Manager

Technical Support;
Field Operations

Sylvia Castillo,
Manager Client
Services
ICSolutions

San Antonio, TX

Tim McAteer,
General
Manager

Call Center Support

Latisha Holmes,
Product Manager
ICSolutions

Tampa, FL

Brendan
Philbin, VP
Business /
Product
Development

Lead Subject Matter
Expert for new
features; Training

ϰ͘ϱ͘

ĞƐĐƌŝďĞŚŽǁǇŽƵǁŽƵůĚŚĂŶĚůĞͬƉƌŽĐĞƐƐhƌĞƋƵĞƐƚƐƚŽĂĚĚƉŚŽŶĞƐŽƌǁŽƌŬƐƚĂƚŝŽŶƐ͕ƌĞŵŽǀĞƉŚŽŶĞƐŽƌ
ǁŽƌŬƐƚĂƚŝŽŶƐ͕ĞƚĐ͘ĞƐĐƌŝďĞŚŽǁǇŽƵǁŽƵůĚŚĂŶĚůĞƚŚĞĂĚĚŝƚŝŽŶŽƌƌĞŵŽǀĂůŽĨƉŚŽŶĞƐŽƌǁŽƌŬƐƚĂƚŝŽŶƐŝŶƚŚĞ
ĞǀĞŶƚƚŚĂƚǇŽƵĚĞĞŵƐƵĐŚĂĐƚŝŽŶĂƐŶĞĐĞƐƐĂƌǇ͘<ĞĞƉŝŶŵŝŶĚƚŚĂƚĂŶǇĐŚĂŶŐĞƐƚŽƚŚĞŶƵŵďĞƌŽĨƉŚŽŶĞƐŽƌ
ǁŽƌŬƐƚĂƚŝŽŶƐǁŽƵůĚƌĞƋƵŝƌĞƉƌŝŽƌĂƉƉƌŽǀĂůĨƌŽŵh͘

CenturyLink Response: Accept and comply.
Moves, adds and change requests are very simple and part of our normal course of business. UDC
requests would be submitted to the CenturyLink Program Manager who would open up a ticket and
provide updates to UDC throughout the installation process. Requests that do not require additional
network typically take 7 days to complete and up to 45 days if network is required, depending on
network provisioning intervals.
ϰ͘ϲ͘

hƉĞƌƐŽŶŶĞůǁŝůůĂƐƐŝƐƚĐŽŶƚƌĂĐƚŽƌƐŝƚĞĂĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐǁŚĞŶĞǀĞƌƉŽƐƐŝďůĞďǇŶŽƚŝĨǇŝŶŐƚŚĞŵŽĨ
ƉŚŽŶĞĨĂŝůƵƌĞƐ͕ĚĂŵĂŐĞĂŶĚŽƚŚĞƌŝŶŵĂƚĞƐǇƐƚĞŵŵĂŝŶƚĞŶĂŶĐĞŶĞĞĚƐͬƌĞƋƵŝƌĞŵĞŶƚƐ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 168
Submitted: August 11, 2014
p. 942

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϰ͘ϳ͘

KĨĨĞƌŽƌŵƵƐƚďĞǁŝůůŝŶŐĂŶĚĂďůĞ͕ĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞ͕ƚŽĚĞŵŽŶƐƚƌĂƚĞƚŚĞŝƌƉƌŽƉŽƐĞĚŝŶŵĂƚĞƐǇƐƚĞŵƚŽ
ĂƐƐƵƌĞhƚŚĂƚƉƌŽƉŽƐĞĚƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞĐĂŶƉĞƌĨŽƌŵĂƐƐƉĞĐŝĨŝĞĚďǇƚŚĞ^ƚĂƚĞ͘^ĞĞ^ƵƉƉůŝĞƌƐKƌĂů
WƌĞƐĞŶƚĂƚŝŽŶWŚĂƐĞϯ͘

CenturyLink Response: Accept and comply.
Inmate telephone systems are obviously multi-faceted and complex, and require demonstration of
capabilities. We welcome the opportunity to speak further with UDC about our proposal and fully
demonstrate these capabilities.
ϰ͘ϴ͘

ŽŶƚƌĂĐƚŽƌƐŚĂůůŵĂŝŶƚĂŝŶŝŶŵĂƚĞƐǇƐƚĞŵŝŶŐŽŽĚǁŽƌŬŝŶŐŽƌĚĞƌƚŚƌŽƵŐŚŽƵƚƚŚĞĐŽŶƚƌĂĐƚƚĞƌŵ͘tĂƌƌĂŶƚŝĞƐ͕
ƌĞŵĞĚŝĞƐ͕ĞƚĐ͘ŝĚĞŶƚŝĨŝĞĚŝŶƚŚŝƐZ&WĂƉƉůǇ͘

CenturyLink Response: Accept and comply.
CenturyLink unconditionally guarantees its work for the life of the contract.
ϰ͘ϵ͘

hǁŝůůĞƐƚĂďůŝƐŚŚŽƵƌƐŽĨĂĐĐĞƐƐŝďŝůŝƚǇƚŽŝŶŵĂƚĞƉŚŽŶĞƐĨŽƌƌĞƉĂŝƌƐ͕ƐĞƌǀŝĐĞĐŚĞĐŬƐ͕ĞƚĐ͘ĐĐĞƐƐ͕ĂƚĂŶǇƚŝŵĞ͕
ŵĂǇďĞĚĞŶŝĞĚƚŽĞŶƐƵƌĞƚŚĞƐĂĨĞƚǇŽĨhƉĞƌƐŽŶŶĞů͕ĐŽŶƚƌĂĐƚŽƌƉĞƌƐŽŶŶĞůĂŶĚͬŽƌƚŽŵĂŝŶƚĂŝŶŝŶƐƚŝƚƵƚŝŽŶĂů
ĐŽŶƚƌŽů͘

CenturyLink Response: Accept and comply.
ϰ͘ϭϬ͘

ŽŶƚƌĂĐƚŽƌŵƵƐƚĐŽƌƌĞĐƚ͕ĂƚŶŽĐŽƐƚƚŽƚŚĞ^ƚĂƚĞ͕ĂŶǇĨĂƵůƚǇǁŽƌŬŵĂŶƐŚŝƉƚŚĂƚĚŽĞƐŶŽƚĐŽŵƉůǇǁŝƚŚƚŚĞ
^ƚĂƚĞ͛ƐƐƉĞĐŝĨŝĐĂƚŝŽŶƐĂŶĚǁŝƚŚĂůůĂƉƉůŝĐĂďůĞůŽĐĂů͕ƐƚĂƚĞĂŶĚͬŽƌĨĞĚĞƌĂůĐŽĚĞƐ͘

CenturyLink Response: Accept and comply.
ϰ͘ϭϭ͘

hĚĞƐŝŐŶĂƚĞĚƌĞƉƌĞƐĞŶƚĂƚŝǀĞƐ͕ǁŝůůďĞƚŚĞƐŽůĞĚĞƚĞƌŵŝŶŝŶŐũƵĚŐĞŽĨǁŚĞƚŚĞƌƉƌŽĚƵĐƚƐĂŶĚƐĞƌǀŝĐĞƐ
ƌĞŶĚĞƌĞĚƵŶĚĞƌƚŚŝƐĐŽŶƚƌĂĐƚƐĂƚŝƐĨǇƚŚĞƌĞƋƵŝƌĞŵĞŶƚƐĂƐŝĚĞŶƚŝĨŝĞĚŝŶƚŚĞĐŽŶƚƌĂĐƚ͘

CenturyLink Response: Accept and comply.
ϰ͘ϭϮ͘

ŶǇ͞ƐĞƌǀŝĐĞĂŐƌĞĞŵĞŶƚ͟ĂŶĚͬŽƌ͞ǁŽƌŬŽƌĚĞƌ͟ƚĞƌŵƐŵƵƐƚďĞŝŶĐůƵĚĞĚŝŶǇŽƵƌZ&WƌĞƐƉŽŶƐĞ;ƚŚĞǇĐĂŶŶŽƚďĞ
ĂĚĚĞĚůĂƚĞƌͿ͘

CenturyLink Response: Accept and comply.
CenturyLink’s offer requires no separate service agreements, work order terms, or the like.
ϱ͘

^ĞƌǀŝĐĞĂŶĚZĞůŝĂďŝůŝƚǇ
ϱ͘ϭ͘

WƌŽǀŝĚĞƚŚĞĨŽůůŽǁŝŶŐŽĨĨĞƌŽƌŝŶĨŽƌŵĂƚŝŽŶ͗ĐŽŵƉĂŶǇͬĐŽƌƉŽƌĂƚĞŶĂŵĞĂŶĚĂĚĚƌĞƐƐ͖ŽĨĨŝĐŝĂůƌĞƉƌĞƐĞŶƚĂƚŝǀĞ͛Ɛ
ŶĂŵĞĂŶĚďƵƐŝŶĞƐƐĂĚĚƌĞƐƐ͕ƚĞůĞƉŚŽŶĞŶƵŵďĞƌ͕ĨĂǆŶƵŵďĞƌĂŶĚĞŵĂŝůĂĚĚƌĞƐƐ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 169
Submitted: August 11, 2014
p. 943

State of Utah

Bid JM14012

Section 5 – Detailed Response
Name:
Main Business Address:
Official Representative:

ϱ͘Ϯ͘

CenturyLink Public Communications, Inc. d/b/a CenturyLink
5454 W 110th St, Overland Park, KS 66211
Paul Cooper, General Manager
5454 W 110th St, Overland Park, KS 66211
913-345-6002 (office telephone number)
720-264-8121 (fax number)
Paul.N.Cooper@centurylink.com (email address)

ĞƐĐƌŝďĞǇŽƵƌŽƌŐĂŶŝǌĂƚŝŽŶ͕Ğ͘Ő͕͘ƉƌŽƉƌŝĞƚŽƌƐŚŝƉ͕ƉĂƌƚŶĞƌƐŚŝƉ͕ĐŽƌƉŽƌĂƚŝŽŶ͕ĞƚĐ͘

CenturyLink Response: Accept and comply.
CenturyLink Public Communications, Inc. (CPCI) d/b/a CenturyLink was incorporated in Florida in
1994. CPCI is a subsidiary of CenturyLink, Inc., a worldwide network services and data center
infrastructure provider.
ϱ͘ϯ͘

^ƉĞĐŝĨǇƚŚĞǇĞĂƌŝŶǁŚŝĐŚǇŽƵƌĐŽŵƉĂŶǇǁĂƐŽƌŐĂŶŝǌĞĚƚŽĚŽďƵƐŝŶĞƐƐ͕ƐƵďƐƚĂŶƚŝĂůůǇĂƐƚŚĞĞŶƚŝƚǇǁŚŝĐŚ
ŶŽǁĞǆŝƐƚƐ͕ǁŚĞƚŚĞƌŽƌŶŽƚǇŽƵƌŽƌŐĂŶŝǌĂƚŝŽŶŚĂƐƐƵďƐĞƋƵĞŶƚůǇĐŚĂŶŐĞĚĂƐĂƌĞƐƵůƚŽĨŝŶĐŽƌƉŽƌĂƚŝŽŶ͕
ŵĞƌŐĞƌŽƌŽƚŚĞƌŽƌŐĂŶŝǌĂƚŝŽŶĂůĐŚĂŶŐĞ͕ĂŶĚƌĞŐĂƌĚůĞƐƐŽĨŶĂŵĞĐŚĂŶŐĞƐ͘dŚĞŝŶƚĞŶƚŽĨƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚŝƐ
ƚŽĂƐĐĞƌƚĂŝŶŽĨĨĞƌŽƌ͛ƐůŽŶŐĞǀŝƚǇŽĨĐŽŶƚŝŶƵŽƵƐŽƉĞƌĂƚŝŽŶ͘

CenturyLink Response: Accept and comply.
CenturyLink Public Communications, Inc. d/b/a CenturyLink was incorporated in the State of
Florida in March, 1994; however, we have been providing correctional market communications
services for over 23 years (since 1991).
ϱ͘ϰ͘

WƌŽǀŝĚĞƚŚĞŶĂŵĞ͕ŽĨĨŝĐĞĂĚĚƌĞƐƐĂŶĚďƵƐŝŶĞƐƐƚĞůĞƉŚŽŶĞŶƵŵďĞƌĨŽƌǇŽƵƌŽƌŐĂŶŝǌĂƚŝŽŶ͛ƐƉƌŝŶĐŝƉĂů
ŽĨĨŝĐĞƌ;ƐͿ͖ŝŶĐůƵĚĞ;ŵŝŶŝŵĂůůǇͿƚŚĞŽĨĨŝĐĞƌƐǁŚŽŚŽůĚƚŚĞĨŽůůŽǁŝŶŐĨƵŶĐƚŝŽŶĂůƉŽƐŝƚŝŽŶƐ͗ϭͿŽĂƌĚŚĂŝƌŵĂŶ͕
ŝĨĂĐŽƌƉŽƌĂƚŝŽŶ͕ϮͿWƌĞƐŝĚĞŶƚŽƌŽƚŚĞƌŚŝĞĨǆĞĐƵƚŝǀĞKĨĨŝĐĞƌ͕ϯͿŽƌƉŽƌĂƚĞ^ĞĐƌĞƚĂƌǇ͕ŝĨĂĐŽƌƉŽƌĂƚŝŽŶĂŶĚ
ϰͿŚŝĞĨ&ŝŶĂŶĐŝĂůKĨĨŝĐĞƌ͘

CenturyLink Response: Accept and comply.
Name
Glen F. Post, III

R. Stewart Ewing, Jr.

Stacey W. Goff

Title
CEO, President,
and Chairman of
the Board
EVP, CFO, Asst.
Secretary, and
Director
EVP, General
Counsel and
Secretary ,
Director

Contact
100 CenturyLink Dr,
Monroe, LA 71203
(318) 388-9542
100 CenturyLink Dr,
Monroe, LA 71203
(318) 388-9512
100 CenturyLink Dr,
Monroe, LA 71203
(318) 388-9539

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 170
Submitted: August 11, 2014
p. 944

State of Utah

Bid JM14012

Section 5 – Detailed Response
William E. Cheek

ϱ͘ϱ͘

Paul N. Cooper

President –
Wholesale
Operation
Assistant
Secretary

100 CenturyLink Dr,
Monroe, LA 71203
(318) 388-9582
5454 W. 110th Street,
Overland Park, KS 66211
(913) 345-6002

WƌŽǀŝĚĞƚŚĞŶĂŵĞ͕ƚŝƚůĞͬƉŽƐŝƚŝŽŶ͕ĐŽŶƚĂĐƚŝŶĨŽƌŵĂƚŝŽŶĂŶĚĐƌĞĚĞŶƚŝĂůƐŽĨƚŚĞŝŶĚŝǀŝĚƵĂůǁŚŽǁŽƵůĚďĞ
ƌĞƐƉŽŶƐŝďůĞĨŽƌ͞ĐŽŶƚƌĂĐƚ͟ŽǀĞƌƐŝŐŚƚ͘

CenturyLink Response: Accept and comply.
Vicki Johnson, National Account Manager, will be responsible for first-level contract oversight. In this
role she will partner with Debra Lambe, Nevada & Idaho DOC Program Manager, who will transition to
a newly hired Salt Lake City-based Program Manager for UDC.
Both Vicki and Debra report through Paul Cooper, General Manager, who provides hands-on
management for all of CenturyLink’s DOC customers.
Ms. Johnson’s contact information and credentials are provided immediately below, with information for
Ms. Lambe and Mr. Cooper following.

VICTORIA JOHNSON
National Account Manager
1401 Curry Pike, Harrodsburg, KY 40330
888-375-7318 Office
Victoria.L.Johnson@CenturyLink.com
PROFESSIONAL QUALIFICATIONS/EXPERIENCE:
x
33 Years experience in Telecommunications
x
15 Years experience in Offender Telephone Systems Market supporting complex state and
county government offender telephone systems contracts providing overall account
management, contract administration and implementation oversight
x
Extensive experience in communicating technical information in clear, non-technical terms

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

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Bid JM14012

Section 5 – Detailed Response
CURRENT RESPONSIBILITIES:
x
Senior Account Manager serving state and county Offender Telephone Systems Market.
x
Responsible for prospecting, establishing and maintaining business partnerships.
x
Primary customer advocate, consult with executive, communication, security and administration
staff to identify communications specifications. Accounts include Nevada and Alabama DOCs.
x
Confer with CenturyLink’s networking and vendor design engineers to develop secure call
control solutions.
EDUCATION / TRAINING:
x
Associates Degree in Business Administration

DEBRA LAMBE
(Interim Program Manager until in-state dedicated Program Manager is hired)
6700 Via Austi Parkway
Las Vegas, Nevada 89119
PROFESSIONAL EXPERIENCE:
x
16 Years experience in the Telecommunications Industry providing account management,
customer service, implementation and representation for communications corporations in
Nevada. Managing the programs associated with Customer Service and Field Operations.
Work daily with Engineering, Network Planning, Project Management, Procurement and
Technical Support to keep all accounts maintaining service at their highest possible level.
x
22 Years experience in the United States Air Force working in multiple career fields
CURRENT RESPONSIBILITIES:
x
Program Manager of CenturyLink's NDOC, Clark County Detention Center and City of Las
Vegas Detention Center Inmate Telephone System accounts with the following responsibilities:
o
Management of the following teams and processes:
x
Three Field Service Technicians and Two On Site Coordinators
x
Overall day to day activity on all assigned accounts
o
Vendor Management
o
Account Performance
o
Service trouble ticket tracking and follow up
o
Providing Inmate Telephone System Training
o
Inmate grievance responses
o
Customer Satisfaction
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Section 5 – Detailed Response

EDUCATION / TRAINING:
x
Troy State University, Troy, AL, Bachelor of Science in Criminal Justice
x
Community College of the Air Force, Fort Walton Beach, FL, Associate of Arts in Personnel
Administration

PAUL COOPER
General Manager
5454 West 110th Street, Overland Park, KS 66211
(913) 345-6002 Office
Paul.N.Cooper@CenturyLink.com
PROFESSIONAL QUALIFICATIONS/EXPERIENCE:
x
14 Years experience in Telecommunications
x
7 Years experience leading CenturyLink’s Inmate Communications business
x
Variety of functional expertise including finance, program management, network design and
technical sales and support
CURRENT RESPONSIBILITIES:
x
Lead 100+-member team responsible for sales, service, and operations for CenturyLink’s state
and county inmate telecommunications market, in addition to managing public pay phones
throughout the U.S.
PRIMARY FUNCTION FOR UDC
x Overall contract administration
x Contract Approval
x Escalation Point
EDUCATION / TRAINING:
x
Bachelor of Arts in Political Science and Economics
x
Masters of Business Administration in Marketing and Finance
x
Masters of Arts in Economics

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Bid JM14012

Section 5 – Detailed Response
ϱ͘ϲ͘

WƌŽǀŝĚĞĂďƌŝĞĨŚŝƐƚŽƌǇŽĨǇŽƵƌĐŽŵƉĂŶǇ͕ƚŚĂƚĐůĞĂƌůǇĚĞŵŽŶƐƚƌĂƚĞƐǇŽƵƌĞǆƉĞƌŝĞŶĐĞǁŝƚŚŝŶƚŚĞĐŽƌƌĞĐƚŝŽŶƐ
ĞŶǀŝƌŽŶŵĞŶƚĂŶĚŚĂŶĚƐŽŶŬŶŽǁůĞĚŐĞŽĨŝŵƉůĞŵĞŶƚŝŶŐĂŶĚƌƵŶŶŝŶŐŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶ
ƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞĐŽŵƉĂƌĂďůĞƚŽƚŚĂƚďĞŝŶŐƉƌŽƉŽƐĞĚŝŶƌĞƐƉŽŶƐĞƚŽƚŚŝƐZ&W͖

CenturyLink Response: Accept and comply.
CenturyLink has over 23 years of Inmate
Telephone System (ITS) implementation and
service experience. We currently provide inmate
telephone services for facilities housing over
240,000 inmates nationwide, including multiple
major counties and five state departments of
corrections (Alabama, Kansas, Nevada, Texas,
Wisconsin), and are in the process of transitioning
the Idaho Department of Corrections to our
Enforcer system from GTL’s ITS.
Our Project Team has almost 300 years of
combined telecommunications experience with
inmate services, and has demonstrated the ability
to understand our customer's issues and creatively
adapted our approach to address their issues and
meet their needs.

Qualifications
CenturyLink Public Communications, Inc.
(“CenturyLink”)
x 23 years experience in inmate telephone
systems
x 5 existing state contracts; numerous county
contracts
x Provide ITS services for over 240,000
inmates nationwide, growing to over
250,000 after installation at Idaho DOC.
x Already providing public payphone services
to the State of West Virginia
x System transitions/installations totaling
190,000 inmates in last 5 years
x 100% retention rate with Enforcer System
dating back to 2006
CenturyLink, Inc. (parent corporation)
x 3 largest telecommunications company in
U.S.
x $18 billion annual revenues
x Only publicly held, currently Sarbanes-Oxley
compliant company in inmate
communications
rd

Within the last five years CenturyLink Correctional
Markets has seamlessly implemented systems
serving over 190,000 inmates nationwide.
CenturyLink’s support staff is experienced, fully
trained, and certified on the Enforcer system which
we will install for the UDC.

Corporate Qualifications
As a division of the third largest telecommunications company in the United States, CenturyLink Public
Communications, Inc. (“CenturyLink”) has the financial resources to support our accounts. Just as
important, CenturyLink, Inc. is currently Sarbanes-Oxley-compliant – not past-compliant or
SAS70/SOC1 “certified” – meaning that we have the financial and operational controls in place to
ensure the integrity of the UDC’s data as well as the integrity of our rating and billing data.
CenturyLink, Inc., CenturyLink’s parent company, is the third largest telecommunications company in
the United States (45,000 employees, $18B in annual revenues), is a S&P 500 company and ranked at
number 150 on the Fortune 500 list of America’s largest corporations. It is recognized as a leader in
network and data center services by technology industry analyst firms.
CenturyLink, Inc. provides data, voice and managed services in local, national and select international
markets through its high-quality advanced fiber optic network and multiple data centers for businesses
and consumers.
State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

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Submitted: August 11, 2014
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Bid JM14012

Section 5 – Detailed Response
CenturyLink, Inc. will also provide significant additional support for our inmate communications
contracts, including world class data center infrastructure, network bandwidth, and repair personnel.

Technology Partner - ICSolutions
CenturyLink’s key partnership is with Inmate Calling Solutions, LLC (“ICSolutions”), a division of the
Keefe Group of companies. ICSolutions is the industry-leading provider of inmate telephone and call
control systems, with unmatched end-user call-routing as well as investigative usability and security
features.
x

Enforcer System Development and Technical Support. ICSolutions designs and manages
the Enforcer core offender call control and recording system. As detailed in our response, the
Enforcer System will be completely dedicated to UDC and includes upgrades provided at no
cost throughout the contract.

Enforcer System Integration. Data integrations with state and other third party systems, e.g.
the Offender Management System. All integrations are written to UDC-defined specifications,
not vice versa, and are available at installation and throughout the contract (as systems change
or additional integrations are requested) at no cost to the state or inmates/family members.

Special Feature Design. As CenturyLink and ICSolutions have done at other state agencies,
custom reporting and features are available upon request at no cost. The dedicated architecture
specified in the RFP facilitates custom feature deployment strictly for UDC.

Experience and Customer References
References - Summary
The following are the Department of Corrections that CenturyLink currently serves – in order to provide
a complete picture of our service history, none of our state DOC customers have been excluded
from the list below.
Customer
Served since
Account size
Summary of
Services

Contact

Alabama Department of
Corrections
2012
30 facilities, 25,000 inmates
OMS interface, first-time
installation of self-learning PANs,
CTL attorney audits, fraud and
velocity controls, prepaid collect
and inmate debit, location-based
calling restrictions
Robert M Brantley, Assistant
Accounting Director
Phone: (334) 353-5561
Email:
robert.brantley@doc.alabama.gov

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Bid JM14012

Section 5 – Detailed Response

Customer
Served since
Account size
Summary of
Services

Contact

Customer
Served since
Account size
Summary of
Services

Contact

Customer
Served since
Account size
Summary of

Kansas Department of
Corrections
2007
13 facilities, 9,500 inmates
OMS interface, interface with
JPay kiosk system for inmate
debit purchase, interface with
Union Supply for commissary
ordering by phone (in-process),
prepaid collect
Chris Walker, Communications
Supervisor Lansing Correctional
Facility (formerly Kansas State
Penitentiary)
Phone: (913) 727-3235
Email: chris.walker@doc.ks.gov

Nevada Department of
Corrections
2008
18 facilities, 12,700 inmates
OMS interface, prepaid collect,
inmate debit, continuous voice
biometrics, cell phone detection
equipment trial, automated
inmate information services,
detailed location-based calling
restrictions by housing units,
inmate voicemail
Dawn Rosenberg, Chief of
Purchasing and Contract
Management
Phone: (775) 887-3219
Email: drosenberg@doc.nv.gov

Texas Department of Criminal
Justice
2008
114 facilities, 160,000 inmates
First-time installation of phone

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Bid JM14012

Section 5 – Detailed Response
Services

Contact

Customer
Served since
Account size
Summary of
Services

Contact

infrastructure (Gigabit-Ethernet
LAN), OMS interface, prepaid
collect, inmate debit, pre-call
voice biometric validation,
Managed Access implementation,
called party and attorney identity
and residency verification
Lynda Cobler

Wisconsin Department of
Corrections
2001
36 facilities, 22,000 inmates
OMS interface, first time PIN
implementation, attorney
balloting, continuous recording
storage
John Shanda,
Telecommunications Manager
Phone: (608) 240-5666
Email:
john.shanda@wisconsin.gov

We also invite UDC to contact our newest customer, Idaho Department of Corrections, where we are
currently in the process of installing.
Customer
Served since
Account size
Summary of
Services

Contact

Idaho Department of
Corrections
Currently installing
13 facilities, 7,500 inmates
OMS interface, word search,
voice biometrics, installation of
inmate living unit kiosks including
video visitation, commissary
ordering by phone and kiosk,
inmate debit, automated inmate
information services
Juliet McKay, Contract Officer
Phone: (208) 658-2176
Email: jmckay@idoc.idaho.gov

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10/23/2014

BidSync

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Section 5 – Detailed Response

CenturyLink worked closely with the incumbent ITS vendor to ensure a seamless transition of service
from the existing calling platform to the Enforcer System with no loss of service, and all existing
customer data (PIN numbers, PIN/PAN lists, globally blocked numbers, privileged (do not record)
numbers, etc.) successfully transferred. Noteworthy aspects of the implementation project were:
x

First-time implementation of PINs

Secure and approved system User Remote Access when this was a relatively new and
uncommon feature

On-line call recording storage for the life of the contract and seven years beyond

Instructional video production

Placement of on-site PIN administrators
ϱ͘ϳ͘

/ĚĞŶƚŝĨǇƚŚĞŶĂŵĞ͕ƌŽůĞƐ͕ĂŶĚƌĞƐƉŽŶƐŝďŝůŝƚŝĞƐŽĨŬĞǇƉĞƌƐŽŶŶĞů;ǁŚŝĐŚǁŽƵůĚďĞƚŚŽƐĞŝŶĚŝǀŝĚƵĂůƐǁŚŽĂƌĞ
ĞǆƉĞƌŝĞŶĐĞĚŝŶƚŚĞĂƌĞĂƐŽĨŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐ͕ŵĂŝŶƚĞŶĂŶĐĞĂŶĚƌĞůĂƚĞĚƐĞƌǀŝĐĞƐͿĂŶĚ͕
ƚŚƌŽƵŐŚĂƌĞƐƵŵĞŽƌƐŝŵŝůĂƌĚŽĐƵŵĞŶƚ͕ƚŚĞWƌŽũĞĐƚƉĞƌƐŽŶŶĞů͛ƐĞĚƵĐĂƚŝŽŶĂŶĚĞǆƉĞƌŝĞŶĐĞŝŶƉƌŽǀŝĚŝŶŐƚŚĞ
ƐĞƌǀŝĐĞƐƌĞƋƵŝƌĞĚďǇhĂŶĚŚŽǁůŽŶŐĞĂĐŚŚĂƐďĞĞŶǁŝƚŚǇŽƵƌĐŽŵƉĂŶǇ͖

CenturyLink Response: Accept and comply.

Staffing Roles and Responsibilities
Provided below is the service organization CenturyLink will have in place to meet the requirements of
the contract. Our service organization begins with the customer, who is provided with a Program
Manager, Debra Lambe. Debra will be focused on customer satisfaction and contract compliance.
Debra, to be replaced by a Salt Lake City-based Program Manager, will oversee a staff of two (2) Utahbased System Administrator/Field Technicians.
CenturyLink is willing to hire existing GTL System Administrators/Technicians to minimize the impact to
UDC staff. In addition to the dedicated resources listed above, CenturyLink has access to 12 additional
existing technicians throughout the state of Utah to assist as needed. CenturyLink will ensure that all
team members are fully qualified, appropriately trained and certified when necessary, to ensure
knowledge levels in excess of the UDC’s expectations.
In addition to service personnel focused serving all of CenturyLink’s other DOC contracts, Debra will
have access to all of the corporate resources of CenturyLink, Inc. – network, data center infrastructure,
skilled higher-level technical personnel (e.g. outside plant technicians, fiber splicers), as well as the
financial resources of an $18 billion company.
Put together, no other provider can come close to providing UDC with the service resources that
CenturyLink can.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
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Bid JM14012

Section 5 – Detailed Response
3

Director – Sales & Account
Management
(Darryl Lynn)
Phone: (913) 345-6343
Darryl.W.Lynn@centurylink.com

General Manager
(Paul Cooper)
Phone: (913) 345-6002
Paul.N.Cooper@centurylink.com

The contact information for Bill Cheek, President Wholesale Markets (Mr. Cooper’s supervisor) and
Glen Post, President & CEO (Mr. Cheek’s supervisor) will be additionally provided to the UDC upon
contract award. Although CenturyLink has never experienced a situation where a customer issue
required escalation past Mr. Cooper, this option is available to UDC personnel at their discretion.

Key Contract Personnel - Resumes
CenturyLink’s service to UDC begins with our Program Manager, who is supported by the personnel
shown in the organizational charts above. Resumes of key contract personnel are detailed below:

Debra Lambe
(Interim Program Manager until in-state dedicated Program Manager is hired)
6700 Via Austi Parkway
Las Vegas, Nevada 89119
Professional Experience:
x
16 Years experience in the Telecommunications Industry providing account management,
customer service, implementation and representation for communications corporations in
Nevada. Managing the programs associated with Customer Service and Field Operations.
Work daily with Engineering, Network Planning, Project Management, Procurement and
Technical Support to keep all accounts maintaining service at their highest possible level.
x
22 Years experience in the United States Air Force working in multiple career fields
Current Responsibilities:
x
Program Manager of CenturyLink's NDOC, Clark County Detention Center and City of Las
Vegas Detention Center Inmate Telephone System accounts with the following responsibilities:
o
Management of the following teams and processes:
x
Three Field Service Technicians and Two On Site Coordinators
x
Overall day to day activity on all assigned accounts
o
Vendor Management
o
Account Performance
o
Service trouble ticket tracking and follow up
o
Providing Inmate Telephone System Training

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RFP Solicitation # JM14012 - Inmate Communication Systems & Services
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CenturyLink: Page 184
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p. 958

State of Utah

Bid JM14012

Section 5 – Detailed Response
o
o

Inmate grievance responses
Customer Satisfaction

Relevant Experience
CenturyLink, Las Vegas, Nevada
May 2006 to Present
Program Manager
Responsible for the overall day to day account activities of the Inmate Telephone Systems for state,
county and city customers extending across the state of Nevada to include 21 facilities, 1,200 phones,
and for more than 16,600 inmates with an emphasis on customer service
x
x
x

Achieved through having positive working relationships with contracted vendors
Providing reliable and timely customer response times to inmate grievances and the status
of service, repair, equipment install and removals
Training correctional facility investigators on how to search for, listen and monitor calls

United States Air Force Reserve, Nellis AFB, Nevada
July 2002 to Feb 2014
926th Group Superintendent - Retired
Advised the 926th group commander on all matters concerning the health, morale, welfare and
effective management of more than 600 Reserve members at seven squadrons and two detachments
at five locations. Provided leadership and guidance as the commander's representative to numerous
committees, councils, boards, and military functions throughout the group, base and command.
Served as the commander’s advisor on personnel programs, career progression, family needs, financial
matters and recognition programs. Provided problem solving recommendations to group personnel and
commanders.
Golden-Tel Communications, Las Vegas, Nevada
Nov 1998 to May 2006
Major Account Representative
Responsible for new sales, re-signs, leases, and change of ownership public payphone contracts for
major hospitality and corporate accounts. Managed adds, removals, & installs of payphones &
equipment for these major accounts.
United States Air Force (Active Duty)
Aug 1988 to July 1995
Pope AFB, North Carolina, Osan Air Base Korea, and Eglin AFB, Florida
Personnel Specialist
Unit Officer & Enlisted performance report monitor. Managed promotion recommendation process for
unit commander by screening candidates for having the proper eligibility requirements. Outbound
Assignments Counselor, ensured all security clearances, special orders, and training requirements
were correct and complete prior to member departing base on a permanent change of station.
Separations Specialist conducted oral entitlement briefings to member separating from the Air Force.
EDUCATION / TRAINING:
x
Troy State University
Troy, AL

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Section 5 – Detailed Response

Bachelor of Science in Criminal Justice
June 1997
Community College of the Air Force
Fort Walton Beach, FL
Associate of Arts in Personnel Administration
April 1997

Program Manager (To be hired)
The CenturyLink Team will assign a full time Program Manager that will be dedicated for the full term of
the contract. They will be responsible for the overall operational performance of the account to include
account management, troubleshooting, training, and any other responsibilities agreed to with the
Contract Manager. The duties of the Program Manager include, at a minimum:
x

Overall responsibility for performance of the contract

Customer advocate to CenturyLink Team management

All Operations personnel will report up to the Program Manager

Commissioning and billing resolution

Service and technical issue resolution

Training

Attendance at on-site meetings as requested by UDC

Promptly responding to UDC and offender family requests, which shall include, but not be
limited to e-mail, telephone and facsimile requests.

Minimum Requirements: This System Administrator shall have a minimum of three (3) years
experience within the last five (5) years at the management level, providing direct administrative
oversight of the telephone services.

Field Repair/Site Technicians
The CenturyLink Team will have two (2) full time Field Repair/Site Technicians dedicated to the
contract for the successful implementation of the project and ongoing support of the contract.
CenturyLink is willing to hire existing GTL Field Repair/Site Technicians to minimize the impact to UDC
staff. In addition to the dedicated resources listed above, CenturyLink has access to 12 existing
technicians throughout the state of Utah. The duties of the Field Repair/Site Technicians include, at a
minimum:
x

Field Repair/Site Technicians will maintain, repair and operate the onsite telecommunications
hardware, networking hardware/software, various electronic equipment and wiring at all UDC
correctional facilities

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Bid JM14012

Section 5 – Detailed Response
x

Interface with all internal CenturyLink Team organizations, various vendors and contractors to
resolve all onsite technical problems

Data entry input and changes to the inmate phone access information including input of
approved inmate PIN and authorized calling numbers

Perform preventative maintenance and process PAN requests

Install cable and equipment as necessary

Provide onsite technical support and repairs

Provide onsite instruction and training for UDC personnel

Perform all tasks required to maintain industry leading customer satisfaction

Advise management and open tracking tickets for all facility service affecting issues

Minimum Requirements: This Field Repair/Site Technicians shall possess a High School
Diploma or GED and have two years minimum experience with a computer-based telephone
system similar to the type required in this contract.

VICTORIA JOHNSON
National Account Manager
1401 Curry Pike, Harrodsburg, KY 40330
888 375-7318 Office
Victoria.L.Johnson@CenturyLink.com
PROFESSIONAL QUALIFICATIONS/EXPERIENCE:
x
33 Years experience in Telecommunications
x
15 Years experience in Offender Telephone Systems Market supporting complex state and
county government offender telephone systems contracts providing overall account
management, contract administration and implementation oversight
x
Extensive experience in communicating technical information in clear, non-technical terms
CURRENT RESPONSIBILITIES:
x
Senior Account Manager serving state and county Offender Telephone Systems Market.
x
Responsible for prospecting, establishing and maintaining business partnerships.
x
Primary customer advocate, consult with executive, communication, security and administration
staff to identify communications specifications.
x
Confer with CenturyLink’s networking and vendor design engineers to develop secure call
control solutions.
EDUCATION / TRAINING:
x
Associates Degree in Business Administration

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Bid JM14012

Section 5 – Detailed Response

SHELIA RAFFERTY
Implementation Manager
5454 West 110th Street, Overland Park, KS 66211
(913) 345-4956 Office
Shelia.Rafferty@CenturyLink.com
PROFESSIONAL QUALIFICATIONS/EXPERIENCE:
x
35 Years experience in Telecommunications
x
10 Years experience in Inmate Call Control Systems
x
An experienced project manager. Successfully managed the installation and conversion of
inmate systems, phones, enclosures, pedestals, etc. for three (3) state accounts (88 facilities)
and six (6) county jails.
x
Participated in and provided detailed information for 150+ site surveys
CURRENT RESPONSIBILITIES:
x
Develop installation schedules with input from state personnel, facilities personnel, Local
Exchange Carrier (LEC) personnel, suppliers, and technicians.
x
Order equipment and services: phones, enclosures, network circuits, routers, Internet access
devices, call control recording and monitoring equipment, etc.
x
On-site supervision of installations
x
Troubleshoot and escalate unforeseen issues
x
Ensure facility personal are appropriately trained
PRIMARY FUNCTION FOR WEST VIRGINIA DOC:
x Lead Installer
EDUCATION / TRAINING:
x
Masters Certificate in Project Management from George Washington University
x
Enforcer Administration Certification
x
Enforcer Installation, Support and Maintenance Certification
x
Company training in customer service, technology and management

BARRY BRINKER
Director - Operations
1944 Jamison Drive SE, Salem, OR 97306
(503) 990-6466 Office
Barry.E.Brinker@CenturyLink.com
PROFESSIONAL QUALIFICATIONS/EXPERIENCE:
x
17 Years experience in Telecommunications providing leadership, vision and direction for
technology based corporations across North America. Managing all aspects of Operations and

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 188
Submitted: August 11, 2014
p. 962

State of Utah

Bid JM14012

Section 5 – Detailed Response

Customer Service - Implementation, Account Management, Field Operations, Engineering,
Network Planning, Project Management, Procurement and Technical Support
5 Years experience in Inmate Call Control Systems Management

CURRENT RESPONSIBILITIES:
x
Overall management of CenturyLink's Operations team with the following responsibilities:
o
Management of the following teams:
- Program Managers
- Call Center - Help Desk
- Field Service Technicians
- Technical Support Technicians
- Customer Service and Billing
o
Contract negotiation and compliance with both customers and subcontractors
o
Vendor Management
o
Implementation of all products agreed to during contract negotiations
o
SLA reporting and overall contract compliance
PRIMARY FUNCTION FOR WEST VIRGINIA DOC:
x System operations management and field operations
x Escalation Point

EDUCATION / TRAINING:
x
Bachelor of Science in Information Technology
x
Extensive training on project management, implementation techniques, contract negotiation,
customer service, managing vendor relationships and network design (SONET, LAN/WAN,
DWDM)

LEONARD (JOE) STABLES
Director - Engineering & Installation
5454 West 110th Street, Overland Park, KS 66211
(913) 345-7525 Office
Leonard.J.Stables@CenturyLink.com
PROFESSIONAL QUALIFICATIONS/EXPERIENCE:
x
23 Years experience in Telecommunications
x
5 Years experience in Inmate Call Control Systems
x
Experienced in the supervision, operation and maintenance of telecommunications Networks.
x
Former Electronics Maintenance Chief for a Marine Corps communications unit
CURRENT RESPONSIBILITIES:
x
Research and development of new network technologies for use on Inmate Communications
Systems

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 189
Submitted: August 11, 2014
p. 963

State of Utah

Bid JM14012

Section 5 – Detailed Response
x
x
x

Work with vendors and service providers to improve product features and functionality for our
customers
Oversee the Project Implementation, including Training
Subject Matter Expert on Inmate communications systems and serve as highest level technical
support

PRIMARY FUNCTION FOR WEST VIRGINIA
x Implementation & System Design
x Highest level technical troubleshooting and resolution
EDUCATION / TRAINING:
x
Bachelors in Business Management

PAUL COOPER
General Manager
5454 West 110th Street, Overland Park, KS 66211
(913) 345-6002 Office
Paul.N.Cooper@CenturyLink.com
PROFESSIONAL QUALIFICATIONS/EXPERIENCE:
x
14 Years experience in Telecommunications
x
7 Years experience leading CenturyLink’s Inmate Communications business
x
Variety of functional expertise including finance, program management, network design and
technical sales and support
CURRENT RESPONSIBILITIES:
x
Lead 100+-member team responsible for sales, service, and operations for CenturyLink’s state
and county inmate telecommunications market, in addition to managing public pay phones
throughout the U.S.
PRIMARY FUNCTION FOR WEST VIRGINIA DOC
x Overall contract administration
x Contract Approval
x Escalation Point
EDUCATION / TRAINING:
x
Bachelor of Arts in Political Science and Economics
x
Masters of Business Administration in Marketing and Finance
x
Masters of Arts in Economics
ϱ͘ϴ͘

/ĨĂŶǇĐŚĂŶŐĞŝŶŽǁŶĞƌƐŚŝƉĂŶĚͬŽƌĐŽŶƚƌŽůŽĨǇŽƵƌŽƌŐĂŶŝǌĂƚŝŽŶŝƐĂŶƚŝĐŝƉĂƚĞĚǁŝƚŚŝŶƚŚĞƚǁĞůǀĞ;ϭϮͿ
ŵŽŶƚŚƐĨŽůůŽǁŝŶŐƚŚŝƐZ&W͛ƐĚƵĞĚĂƚĞ͕ƚŚĞŶĚĞƐĐƌŝďĞƚŚĞĂŶƚŝĐŝƉĂƚĞĚĐŚĂŶŐĞ͕ŝƚƐůŝŬĞůǇƌĂŵŝĨŝĐĂƚŝŽŶƐĂŶĚ
ǁŚĞŶƚŚĞĐŚĂŶŐĞŝƐůŝŬĞůǇƚŽŽĐĐƵƌ͘

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 190
Submitted: August 11, 2014
p. 964

State of Utah

Bid JM14012

Section 5 – Detailed Response

CenturyLink Response: Accept and comply.
CenturyLink does not anticipate any change of ownership.
ϱ͘ϵ͘

WƌŽǀŝĚĞƚŚĞŶĂŵĞƐ͕ƚŝƚůĞƐͬƉŽƐŝƚŝŽŶƐĂŶĚƚĞůĞƉŚŽŶĞŶƵŵďĞƌƐĨŽƌĂůůŵĂŶĂŐĞŵĞŶƚͲůĞǀĞůƉĞƌƐŽŶŶĞůǁŚŽ
ǁŽƵůĚŚĂǀĞĚŝƌĞĐƚƌĞƐƉŽŶƐŝďŝůŝƚǇĨŽƌĂŶǇͬĂůůĐŽŶƚƌĂĐƚƐĞƌǀŝĐĞƐƉƌŽǀŝĚĞĚƚŽh͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 191
Submitted: August 11, 2014
p. 965

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϱ͘ϭϬ͘

ĞƐĐƌŝďĞǇŽƵƌhƚĂŚͲďĂƐĞĚƐĞƌǀŝĐĞŽƉĞƌĂƚŝŽŶͬŽƌŐĂŶŝǌĂƚŝŽŶ͖ŝŶĐůƵĚĞ͗ϭͿƐĞƌǀŝĐĞůŽĐĂƚŝŽŶŝŶĨŽƌŵĂƚŝŽŶ͕Ğ͘Ő͕͘
ŚŽƵƌƐŽĨŽƉĞƌĂƚŝŽŶ͕ďƵƐŝŶĞƐƐĂĚĚƌĞƐƐ͕ƚĞůĞƉŚŽŶĞŶƵŵďĞƌ͕ĨĂǆŶƵŵďĞƌ͕ĞŵĂŝůĂĚĚƌĞƐƐ͕ĞƚĐ͘ĂŶĚϮͿŶƵŵďĞƌ
ĂŶĚůŽĐĂƚŝŽŶŽĨǇŽƵƌhƚĂŚͲďĂƐĞĚ͕ĨĂĐƚŽƌǇƚƌĂŝŶĞĚƉĞƌƐŽŶŶĞů͘

CenturyLink Response: Accept and comply.
A total of two (2) full time System Administrators/Technicians, located in Draper and Gunnison, and one
(1) Salt Lake City area-based Program Manager will be hired in state to provide onsite maintenance
and repair of the new inmate calling platform. Debra Lambe, based in Las Vegas, has been assigned
the account for transition purposes and will assist in the hiring process for the new in-state UDC
Program Manager.
All personnel (and their replacements, if on vacation) will be factory trained and on call 24/7/365 and
UDC personnel will have access to their cell phone numbers once established. In addition, our
Technical Assistance Center – although not based in Utah – is available 24/7/365 at (866) 228-4031 or
through an established UDC email box at UDCSupport@centurylink.com.
CenturyLink is willing to hire existing GTL System Administrators/Technicians to minimize the impact to
UDC staff. In addition to the dedicated resources listed above, CenturyLink has 3 existing Enforcercertified technicians in neighboring Nevada, and will have an additional 2 Enforcer-certified technicians
in Idaho, to assist in Utah as needed.
Finally, CenturyLink has additional access to hundreds of Utah-based CenturyLink, Inc.
telecommunications technicians at no cost to UDC – in total CenturyLink, Inc. employs almost 1,500
people in Utah.

ϱ͘ϭϭ͘

ŽŶƚƌĂĐƚŽƌƐŚĂůůĚĞƐŝŐŶĂƚĞĂůŝŵŝƚĞĚŶƵŵďĞƌŽĨƉĞƌƐŽŶŶĞů͕ƚŽŝŶĐůƵĚĞƐŝƚĞƐǇƐƚĞŵ
ĂĚŵŝŶŝƐƚƌĂƚŽƌƐͬƚĞĐŚŶŝĐŝĂŶƐ͕ƚŽǁŽƌŬĂƚhƐŝƚĞƐ͘dŚĞƐĞŝŶĚŝǀŝĚƵĂůƐŵƵƐƚƉĂƐƐĐƌŝŵŝŶĂůŝĚĞŶƚŝĨŝĐĂƚŝŽŶĂŶĚ
ƌĞĐŽƌĚƐĐŚĞĐŬƐďĞĨŽƌĞďĞŝŶŐŝƐƐƵĞĚhĐŽŶƚƌĂĐƚŽƌŝĚĞŶƚŝĨŝĐĂƚŝŽŶĐĂƌĚƐǁŚŝĐŚŵƵƐƚďĞŽŶƚŚĞŝƌƉĞƌƐŽŶƚŽ
ĞŶƚĞƌĂŶĚƚŽǁŽƌŬǁŝƚŚŝŶhĨĂĐŝůŝƚŝĞƐ͘dŚĞǇŵƵƐƚĂŐƌĞĞƚŽĂŶĚƚŚĞǇŵƵƐƚƐŝŐŶĂƐƚĂŶĚĂƌĚhĚŽĐƵŵĞŶƚ
ǁŚŝĐŚƉƌŽŚŝďŝƚƐƚŚĞŝƌĨŽƌŵŝŶŐŽƌĐĂƌƌǇŝŶŐŽŶĂŶǇƉĞƌƐŽŶĂůƌĞůĂƚŝŽŶƐŚŝƉ;ƐͿĂŶĚͬŽƌΗĨƌĂƚĞƌŶŝǌĂƚŝŽŶ͟ďĞƚǁĞĞŶ
hƉĞƌƐŽŶŶĞů͕ĐŽŶƚƌĂĐƚƉĞƌƐŽŶŶĞů͕ǀŽůƵŶƚĞĞƌƐĂŶĚͬŽƌŝŶŵĂƚĞ;ƐͿ͘hŵƵƐƚƵůƚŝŵĂƚĞůǇĂƉƉƌŽǀĞĐŽŶƚƌĂĐƚŽƌ
ƉĞƌƐŽŶŶĞůƚŽǁŽƌŬĂƚhƐŝƚĞƐ͘ĞƐĐƌŝďĞǇŽƵƌŽƌŐĂŶŝǌĂƚŝŽŶ͛ƐƐĞůĞĐƚŝŽŶƉƌŽĐĞƐƐĨŽƌƉĞƌƐŽŶŶĞůǁŚŽǁŽƵůĚ
ďĞĂƐƐŝŐŶĞĚƚŽhƐŝƚĞƐ͘

CenturyLink Response: Accept and comply.
CenturyLink will designate the personnel described in 5.10 above to work in UDC facilities. As a
precaution and with UDC permission, we also propose submitting acknowledgements and
background checks for Nevada and Idaho-based personnel for backup and/or vacation coverage.
All personnel hiring will be contingent on the individual’s submittal and passing of UDC-required
acknowledgements and background checks, recognizing that all personnel serve at the permission
of the UDC. In addition, existing resources will be hired whenever possible to ensure compliance
with UDC rules and minimize the impact on transition.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 192
Submitted: August 11, 2014
p. 966

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϱ͘ϭϮ͘

,ŽǁůŽŶŐŚĂƐǇŽƵƌŽƌŐĂŶŝǌĂƚŝŽŶďĞĞŶƉƌŽǀŝĚŝŶŐŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞĐŽŵƉĂƌĂďůĞƚŽ
ƚŚĂƚƐƉĞĐŝĨŝĞĚŝŶƚŚŝƐZ&W͕ǁŚĞƚŚĞƌƚŽƚŚĞƉƵďůŝĐƐĞĐƚŽƌĂŶĚͬŽƌƚŽƚŚĞƉƌŝǀĂƚĞƐĞĐƚŽƌ͍WƌŽǀŝĚĞĂďƌŝĞĨ
ĚĞƐĐƌŝƉƚŝŽŶŽĨƐƵĐŚƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞ͘/ŶĐůƵĚĞĂůŝƐƚŽĨƚĞŶ;ϭϬͿƐƵĐŚƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞƚŚĂƚǇŽƵƌŽƌŐĂŶŝǌĂƚŝŽŶ
ƉƌĞƐĞŶƚůǇŚĂƐŝŶŽƉĞƌĂƚŝŽŶŝŶĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ͕ŝŶĐůƵĚĞƚŚĞŶƵŵďĞƌŽĨŝŶŵĂƚĞƉŚŽŶĞƐĂŶĚǁŽƌŬƐƚĂƚŝŽŶƐ
ŝŶƐƚĂůůĞĚ͕ŶƵŵďĞƌŽĨŝŶŵĂƚĞƐƐĞƌǀŝĐĞĚĂŶĚƐŝǌĞŽĨĨĂĐŝůŝƚǇĨŽƌĞĂĐŚŽĨƚŚĞƚĞŶƐŝƚĞƐ͘

CenturyLink Response: Accept and comply.
CenturyLink has been providing secure inmate communication services to state and local governments
for over 23 years. Over this timeframe, we have served a number of publicly and privately run facilities.
A list of ten (10) such systems similar in size and scope to those desired by UDC are listed below.

Entity
Alabama DOC
Clark County, NV
East Baton Rouge Parish,
LA
Hillsborough County, FL
Milwaukee County, WI
Kansas DOC
Nevada DOC
Pasco County, FL
Texas DCJ
Wisconsin DOC

Number
of
Facilities
29
1
1
1
2
13
18
1
110
36

Inmate
Population

Inmate
Telephones

24,999
3,734

1,171
466

Direct Work
Station
Connections *
30
0

1,711
2,894
2,239
9,521
12,755
1,404
150,000
22,088

144
280
332
967
678
134
5,385
1,287

2
0
0
15
0
0
350
0

* Those listed as having zero (0) direct workstations connect remotely through separate workstations
provided by that Agency.
ϱ͘ϭϯ͘

KĨĨĞƌŽƌƐƉƌŽƉŽƐŝŶŐƚŽƵƐĞƐƵďĐŽŶƚƌĂĐƚŽƌ;ƐͿŵƵƐƚĞǆƉůŝĐŝƚůǇƐƚĂƚĞƐƵĐŚŝŶƚŚĞŝƌƉƌŽƉŽƐĂů͕ŝŶĐůƵĚŝŶŐĨŽƌĞĂĐŚ
ƐƵďĐŽŶƚƌĂĐƚŽƌ͕ƚŚĞƐƵďĐŽŶƚƌĂĐƚŽƌ͛ƐŶĂŵĞ͕ĂĚĚƌĞƐƐĂŶĚƚŚĞƉƵƌƉŽƐĞŽĨƚŚĞƐƵďĐŽŶƚƌĂĐƚŽƌ͘dŚĞ^ƚĂƚĞ;h
ĂŶĚ^ͿǁŝůůĚĞĂůĞǆĐůƵƐŝǀĞůǇǁŝƚŚƚŚĞƐƵĐĐĞƐƐĨƵůĐŽŶƚƌĂĐƚŽƌ͘hƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽƌĞũĞĐƚĂŶǇͬĂůů
ƐƵďĐŽŶƚƌĂĐƚŽƌ;ƐͿŝĨƚŽĚŽƐŽŝƐĚĞĞŵĞĚƚŽďĞŝŶƚŚĞ^ƚĂƚĞ͛ƐďĞƐƚŝŶƚĞƌĞƐƚ͘dŚĞ^ƚĂƚĞĐŽŶƐŝĚĞƌƐĞƋƵŝƉŵĞŶƚ
ŵĂŶƵĨĂĐƚƵƌĞƌ;ƐͿĂƐƐƵďĐŽŶƚƌĂĐƚŽƌ;ƐͿ͘dŚĞƌĞĨŽƌĞ͕ŽĨĨĞƌŽƌƐŵƵƐƚŝĚĞŶƚŝĨǇŝŶƚŚĞZ&WƌĞƐƉŽŶƐĞ͕ĂƐƉĂƌƚŽĨƚŚĞŝƌ
ƐƵďĐŽŶƚƌĂĐƚŽƌŝŶĨŽƌŵĂƚŝŽŶ͕ƚŚĞĨŽůůŽǁŝŶŐ͗ƚŚĞŵĂŶƵĨĂĐƚƵƌĞƌŽĨƚŚĞŝƌƉƌŽƉŽƐĞĚŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶ
ƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞ͖ŵŽĚĞů͕ǀĞƌƐŝŽŶ͕ĞƚĐ͘ŝŶĨŽƌŵĂƚŝŽŶĨŽƌĂůůŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵ;ƐͿͬƐĞƌǀŝĐĞ
ŵĂŶƵĨĂĐƚƵƌĞƐͬŵŽĚĞůƐĨŽƌůĂƌŐĞǀĞƌƐĞƐĨŽƌƐŵĂůůĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐĂŶĚͬŽƌĨŽƌ^ƚĂƚĞŽĨhƚĂŚĐŽƌƌĞĐƚŝŽŶĂů
ĨĂĐŝůŝƚŝĞƐ;ƌĂƉĞƌWƌŝƐŽŶĂŶĚh&Ͳ'ƵŶŶŝƐŽŶͿǀĞƌƐĞƐƉŽůŝƚŝĐĂůƐƵďĚŝǀŝƐŝŽŶĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ;ĐŝƚŝĞƐ͕
ĐŽƵŶƚŝĞƐĂŶĚͬŽƌƉƌŝǀĂƚĞĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐĐŽŶƚƌĂĐƚŝŶŐƚŽŐŽǀĞƌŶŵĞŶƚĂŐĞŶĐŝĞƐͿŝĨƚŚĞ
ŵĂŶƵĨĂĐƚƵƌĞ;ƐͿͬŵŽĚĞů;ƐͿƉƌŽƉŽƐĞĚĨŽƌƉŽůŝƚŝĐĂůƐƵďĚŝǀŝƐŝŽŶĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐƉƌŽǀŝĚĞƚŚĞƐĂŵĞůĞǀĞůŽĨ
ĨƵŶĐƚŝŽŶĂůŝƚǇͬĨĞĂƚƵƌĞƐŝŶŚĞƌĞŶƚŝŶƚŚĞŵĂŶƵĨĂĐƚƵƌĞ;ƐͿͬŵŽĚĞů;ƐͿƉƌŽƉŽƐĞĚĨŽƌƚŚĞƌĂƉĞƌWƌŝƐŽŶĂŶĚƚŚĞ
h&ʹ'ƵŶŶŝƐŽŶ͘

CenturyLink Response: Accept and comply.

ICSolutions
2200 Danbury Street
San Antonio, TX 78212
State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 193
Submitted: August 11, 2014
p. 967

State of Utah

Bid JM14012

Section 5 – Detailed Response

Purpose
The Enforcer system is a fully integrated call-processing platform that combines state-of-the-art
hardware, a Linux-based operating system and a robust database. All components for placing calls,
monitoring and recording calls, collecting data and processing an investigation are combined in a
single, compact unit. Because it’s browser based, you can access it from multiple computers, and
retrieve all call recordings from online. The system also provides automated alerts for a variety of
criteria, supports inmate tracking and integrates with other management and commissary systems.
As for the software that runs the Enforcer system, our subcontractor partner ICSolutions developed the
earliest version of the Enforcer system in 2005 and has regularly updated and enhanced the Enforcer
since that time. This is the same Enforcer system that CenturyLink provides to other state DOCs,
including the Alabama DOC, Kansas DOC, and Nevada DOC. Where licensing is required for certain
calling system components, licensing agreements, all of which extend for periods well beyond the term
of this contract, have been obtained. ICSolutions also provides our Called Party Prepaid Customer
Service and Account Management.
The telephones and major equipment CenturyLink is proposing have been installed in other inmate
telephone accounts for nearly 10 years. None of the proposed equipment or applications is “beta,” and
CenturyLink has a history of reliable service in our existing accounts.
The Enforcer system call processors are off the shelf and commercially available and require no patent
rights for the hardware. As for the software that runs the Enforcer system, our subcontractor partner
ICSolutions developed the earliest version of the Enforcer system in 2005 and has regularly updated
and enhanced the Enforcer since that time.
This is the same Enforcer system that CenturyLink provides to other state DOCs, including the
Alabama DOC, Kansas DOC, and Nevada DOC. Where licensing is required for certain calling system
components, licensing agreements, all of which extend for periods well beyond the term of this contract,
have been obtained. CenturyLink is proposing the following major equipment:

Jpay, Inc.
12864 Biscayne Blvd, Suite 243
Miami, FL 33181
Purpose
CenturyLink has partnered with JPay – the undisputed leader in video visitation and e-messaging
services to state DOCs – to provide kiosk-based services. Together, CenturyLink and JPay have
value-added products deployed in every Texas, Kansas and Nevada state facility. UDC will reap
the benefits of this partnership by deploying in parallel a robust phone system and kiosk platform.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 194
Submitted: August 11, 2014
p. 968

State of Utah

Bid JM14012

Wintel
1051 Bennett Drive, Suite 101
Longwood, FL 32750
Purpose
Wintel manufactures the highest quality inmate telephones, handsets, visitation kits, visitation
phones, private speakerphones, cord free phones, and associated replacement parts for all.
Studies done in actual inmate facilities have shown that Wintel phones and handsets have a
significantly lower replacement rate (by a factor of at least 4-times) than any competing brand.
This is important because it means fewer out of service conditions and fewer visits by technicians
to repair or replace defective equipment.
Wintel is a division of Independent Technologies, Inc. In addition to telephones and handsets,
Independent Technologies is an engineering and design firm that makes a variety of test
equipment for telecommunications phone lines and systems. This same engineering expertise is
one of the reasons Wintel inmate phone equipment is specifically designed to work in the inmate
communications arena. Wintel equipment works with all of the platforms of the major inmate facility
communications systems providers.
ϱ͘ϭϰ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 195
Submitted: August 11, 2014
p. 969

State of Utah

Bid JM14012

Section 5 – Detailed Response
The two tables below provide CenturyLink’s current and former customers for the last five years; they are labeled
“Current CenturyLink Customers” and “Former CenturyLink Customers”. One of our customers, the Southwest
Indiana Regional Youth Village (SWIRYV), was transferred to another inmate telephone service provider by
mutual consent of CenturyLink and SWIRYV. We have not lost any customers prior to the expiration of the
contract.
We note that CenturyLink’s market approach is to target only those customers where we feel we can best serve
their individual needs. As a result, our customer list is far shorter than most other providers. At the same time,
our unique network and corporate resources mean that our customers tend to be larger state DOCs. We request
special consideration from UDC as you evaluate our abilities and past service history.
CenturyLink wishes to exempt the following information from public disclosure. Our customer contact list
is proprietary and disclosure would give our competitors an opportunity to undermine our position with
these customers. Furthermore, many of these customers have asked that CenturyLink not release their
contact information publicly.
For these reasons we request that UDC exempt it from public disclosure pursuant to Utah Code
Subsections 63G-2-305(1) and (2), and 63G-2-309. This information is provided under PDF file named
CenturyLink Response to UDC RFP JM14012 – Section 2. Protected Information.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 196
Submitted: August 11, 2014
p. 970

State of Utah

Bid JM14012

Section 5 – Detailed Response

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 197
Submitted: August 11, 2014
p. 971

State of Utah

Bid JM14012

Section 5 – Detailed Response

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 198
Submitted: August 11, 2014
p. 972

State of Utah

Bid JM14012

Section 5 – Detailed Response

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 199
Submitted: August 11, 2014
p. 973

State of Utah

Bid JM14012

Section 5 – Detailed Response

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 200
Submitted: August 11, 2014
p. 974

State of Utah

Bid JM14012

Section 5 – Detailed Response

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 202
Submitted: August 11, 2014
p. 976

State of Utah

Bid JM14012

Section 5 – Detailed Response

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 203
Submitted: August 11, 2014
p. 977

State of Utah

Bid JM14012

Section 5 – Detailed Response

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 204
Submitted: August 11, 2014
p. 978

State of Utah

Bid JM14012

Section 5 – Detailed Response

ϲ͘

ŽƐƚƐĂŶĚŽŵŵŝƐƐŝŽŶ^ƚƌƵĐƚƵƌĞ
dŚĞ^ƚĂƚĞŽĨhƚĂŚŵƵƐƚďĞƉĂŝĚĐŽŵŵŝƐƐŝŽŶŽŶĂůů͗ůŽĐĂůĐĂůůƐ͕ŝŶƚƌĂͲůĂƚĂůŽŶŐĚŝƐƚĂŶĐĞĐĂůůƐ͕ŝŶƚĞƌͲůĂƚĂůŽŶŐĚŝƐƚĂŶĐĞĐĂůůƐ͕
ĂŶĚͬŽƌŝŶƚĞƌŶĂƚŝŽŶĂůůŽŶŐĚŝƐƚĂŶĐĞĐĂůůƐƚŚĂƚŽƌŝŐŝŶĂƚĞĨƌŽŵĂŶǇͬĂůůŽĨĨĞƌŽƌƉƌŽǀŝĚĞĚŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐĂŶĚͬŽƌƉĂǇ
ƚĞůĞƉŚŽŶĞƐƚŚĂƚĂƌĞůŽĐĂƚĞĚĂƚĂŶǇͬĂůůhƐŝƚĞ;ƐͿ͘dŚĞ^ƚĂƚĞŽĨhƚĂŚǁŝůůĐƵƌƌĞŶƚůǇĂĐĐĞƉƚĐŽŵŵŝƐƐŝŽŶŽĨĨĞƌŽƌƐŽŶŝŶƚĞƌͲ
ƐƚĂƚĞĐĂůůƐ͕ďƵƚǁŝůůĐŽŵƉůǇǁŝƚŚƚŚĞ&ĞĚĞƌĂůŽŵŵƵŶŝĐĂƚŝŽŶƐŽŵŵŝƐƐŝŽŶ;&ͿŝĨƚŚĞǇĐŚĂŶŐĞƚŚĞŝƌƉŽůŝĐŝĞƐĂŶĚͬŽƌ
ŝŵƉŽƐĞƌƵůĞƐŽŶĐŽŵŵŝƐƐŝŽŶƐĚŝĨĨĞƌĞŶƚĨƌŽŵƚŚŽƐĞĂǁĂƌĚĞĚĂƐĂƌĞƐƵůƚŽĨƚŚŝƐZ&W;ŵŝĚͲƚĞƌŵĐŽŶƚƌĂĐƚŶĞŐŽƚŝĂƚŝŽŶƐ
ĐŽƵůĚďĞƌĞƋƵŝƌĞĚͿ͘dŚĞďŽƵŶĚĂƌǇŽĨhƚĂŚ͛ƐůĂƌŐĞƐƚ>ĂƚĂŵŝƌƌŽƌƐƚŚĞƐƚĂƚĞďŽƵŶĚĂƌǇǁŝƚŚƚŚĞĞǆĐĞƉƚŝŽŶŽĨƚŚĞĞǆƚƌĞŵĞ
ƐŽƵƚŚĞĂƐƚĐŽƌŶĞƌŽĨƚŚĞƐƚĂƚĞǁŚŝĐŚŝƐŝƚƐŽǁŶ>ĂƚĂ͘hƚĂŚŝƐ͕ŝŶĨĂĐƚ͕ĂƚǁŽ>ĂƚĂƐƚĂƚĞ͘,ŽǁĞǀĞƌ͕ŵŽƐƚŽĨƚŚĞƐƚĂƚĞŝƐ
ůŽĐĂƚĞĚǁŝƚŚŝŶƚŚĞůĂƌŐĞƌŽĨƚŚĞƚǁŽ>ĂƚĂƐ͖ƌĞĨĞƌƚŽ͗͞ƚƚĂĐŚŵĞŶƚ,ͲhƚĂŚ>ĂƚĂDĂƉ͘͟
KĨĨĞƌŽƌƐŵĂǇŽĨĨĞƌĚŝĨĨĞƌĞŶƚĐŽŵŵŝƐƐŝŽŶƌĂƚĞƐĨŽƌĞĂĐŚŽĨƚŚĞĨŽůůŽǁŝŶŐ͗ůĂƌŐĞĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ;шϱϬϬŝŶŵĂƚĞƐͿ
ƐĞƌǀĞĚďǇƉƌĞŵŝƐĞͲďĂƐĞĚĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐ͖ƐŵĂůůĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ;фϱϬϬŝŶŵĂƚĞƐͿƐĞƌǀĞĚďǇƉƌĞŵŝƐĞͲ
ďĂƐĞĚĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐ͕ĂŶĚƐŵĂůůĐŽƌƌĞĐƚŝŽŶĂůĨĂĐŝůŝƚŝĞƐ;фϭϱϬŝŶŵĂƚĞƐͿƐĞƌǀĞĚďǇƉĂǇƉŚŽŶĞƐ͕Ğ͘Ő͕͘^ƚĂƚĞŽĨ
hƚĂŚͲŽŵŵƵŶŝƚǇŽƌƌĞĐƚŝŽŶĂůĞŶƚĞƌƐ͕ĚƵůƚWƌŽďĂƚŝŽŶΘWĂƌŽůĞŽĨĨŝĐĞƐ͕ƚŚĞ&ŽƌƚŝƚƵĚĞdƌĞĂƚŵĞŶƚĞŶƚĞƌ͕ƚŚĞ
&ƌĞĚ,ŽƵƐĞdƌĂŝŶŝŶŐĐĂĚĞŵǇĂŶĚƚŚĞ^Ăůƚ>ĂŬĞdƌĂŶƐŝƚŝŽŶ&ĂĐŝůŝƚǇ͘dŚĞƐĞŽĨĨĞƌƐƐŚŽƵůĚďĞŵĂĚĞĂŶĚƐƵďŵŝƚƚĞĚ
ƐĞƉĂƌĂƚĞůǇĨƌŽŵƚƚĂĐŚŵĞŶƚͲŽƐƚĂŶĚŽŵŵŝƐƐŝŽŶZĞǀĞŶƵĞ^ŚĞĞƚĂŶĚƚŚĞƚĞĐŚŶŝĐĂůŽĨĨĞƌ͘WůĞĂƐĞůĂďĞůƚŚĞ
ĚŽĐƵŵĞŶƚ͞ůƚĞƌŶĂƚŝǀĞŽƐƚWƌŽƉŽƐĂůƐ͘͟ƚƚĂĐŚŵĞŶƚʹŽƐƚĂŶĚŽŵŵŝƐƐŝŽŶZĞǀĞŶƵĞǁŝůůďĞƵƐĞĚĨŽƌĞǀĂůƵĂƚŝŽŶ
ƉƵƌƉŽƐĞƐĂŶĚŝƐƐŝŵŝůĂƌƚŽŚŝƐƚŽƌŝĐĂůĐĂůůǀŽůƵŵĞƐ͘

CenturyLink Response: Accept and comply.
An alternative cost proposal has been uploaded to BidSync as file attachment name: CenturyLink
Response to UDC RFP JM14012 – Alernative Cost Proposal.
ϲ͘ϭ͘

dŚĞ^ƚĂƚĞŽĨhƚĂŚŝƐŝŶƚĞƌĞƐƚĞĚŝŶƌĞĚƵĐŝŶŐŝŶŵĂƚĞĐĂůůĐŽƐƚƐ͘dŽƚŚĂƚĞŶĚ͕ƚŚĞ^ƚĂƚĞŚĂƐĚĞĨŝŶĞĚĂ
ŵĂǆŝŵƵŵŽŶĐĂůůƌĂƚĞƐ͘dŚĞƌĂƚĞƐĐĂŶŶŽƚďĞŝŶĐƌĞĂƐĞĚĂƚĂŶǇƉŽŝŶƚĚƵƌŝŶŐƚŚĞĨŝǀĞͲǇĞĂƌƚĞƌŵŽĨƚŚĞ
ĐŽŶƚƌĂĐƚƵŶůĞƐƐƚŚĞ^ƚĂƚĞ;hͿĐŚŽŽƐĞƐƚŽĚŽƐŽ͘EŽƚĞ͗&ŝǀĞǇĞĂƌƐĂƐƐƵŵĞƐƚŚĂƚƚŚĞĐŽŶƚƌĂĐƚŽƌ
ƐƵĐĐĞƐƐĨƵůůǇŵĞĞƚƐƚŚĞ^ƚĂƚĞ͛ƐĞǆƉĞĐƚĂƚŝŽŶƐ͘
/ŶƚŚĂƚƚŚĞ^ƚĂƚĞŚĂƐĚĞĨŝŶĞĚĂŵĂǆŝŵƵŵŽŶĐĂůůƌĂƚĞƐ͕ƚŚĞƌĞŵĂŝŶŝŶŐ͞ƵŶŬŶŽǁŶƐ͟ĂƌĞ͗ϭͿƚŚĞƉƌŽƉŽƐĞĚ
ƉĞƌŵŝŶƵƚĞƌĂƚĞƐ͕ϮͿƚŚĞĐŽŵŵŝƐƐŝŽŶƚŽďĞƉĂŝĚƚŽƚŚĞ^ƚĂƚĞŽĨhƚĂŚ͕ĂŶĚϯͿƚŚĞŵŝŶŝŵƵŵŵŽŶƚŚůǇ
ĐŽŵŵŝƐƐŝŽŶƉĂǇŵĞŶƚ͘
KĨĨĞƌŽƌƐŵƵƐƚĐŽŵƉƵƚĞͬƉƌŽƉŽƐĞƚŚĞĐŽŵŵŝƐƐŝŽŶďĂƐĞĚƵƉŽŶĞŝƚŚĞƌƚŚĞ^ƚĂƚĞ͛ƐĚĞĨŝŶĞĚŵĂǆŝŵƵŵĐĂůů
ƌĂƚĞƐ͕KZŽŶƚŚĞůŽǁĞƌƌĂƚĞƐďĞŝŶŐƉƌŽƉŽƐĞĚ͘KĨĨĞƌŽƌƐŵĂǇƉƌŽƉŽƐĞ͞ůŽǁĞƌ͟ƚŚĂŶ͞ĚĞĨŝŶĞĚŵĂǆŝŵƵŵ͟ĐĂůů
ƌĂƚĞƐ͘

CenturyLink Response: Accept and comply.
͘

ůůĐĂůůƐǁŝůůďĞƌĂƚĞĚǁŝƚŚŽŶĞ;ϭͿŵŝŶƵƚĞŝŶƚĞƌǀĂůƐ͘ƚŶŽƚŝŵĞǁŝůůƚŚĞŽĨĨĞƌŽƌƌŽƵŶĚĐĂůůŝŶŐ
ŵŝŶƵƚĞƐĂďŽǀĞƚŚŝƐƐƉĞĐŝĨŝĐĂƚŝŽŶ͕Ğ͘Ő͕͘ƚŚƌĞĞ;ϯͿŵŝŶƵƚĞŵŝŶŝŵĂůĐĂůůƐǁŝůůŶŽƚďĞĂůůŽǁĞĚ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
͘

dŚĞ^ƚĂƚĞŽĨhƚĂŚŝƐƐƉĞĐŝĨǇŝŶŐĂŵĂǆŝŵƵŵŽŶĐĂůůĐŚĂƌŐĞƐƚŽďĞĐŚĂƌŐĞĚŽŶďŽƚŚĐŽůůĞĐƚĂŶĚ
ĚĞďŝƚƌĂƚĞƐ͘dŚĞƌĞǁŝůůďĞŶŽĞǆĐĞƉƚŝŽŶ;ƐͿƚŽďĞŚŝŐŚĞƌƚŚĂŶƚŚĞƐĞƐƉĞĐŝĨŝĞĚŵĂǆŝŵƵŵƌĂƚĞƐ͘
KĨĨĞƌŽƌƐǁŝůůďĞĚŝƐƋƵĂůŝĨŝĞĚŝĨƚŚĞǇƉƌŽƉŽƐĞŚŝŐŚĞƌƚŚĂŶƐƚĂƚĞĚ;ŵĂǆŝŵƵŵĚĞĨŝŶĞĚͿĐĂůůƌĂƚĞƐ͘

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 205
Submitted: August 11, 2014
p. 979

State of Utah

Bid JM14012

Section 5 – Detailed Response
ŶǇƚĂǆĞƐ͕ĨĞĞƐĂŶĚͬŽƌƐƵƌĐŚĂƌŐĞƐĐŚĂƌŐĞĚƚŽƚŚĞĞŶĚͲƵƐĞƌƐŚĂůůďĞƌĂƚĞĚĂƐƉĂƐƐͲƚŚƌŽƵŐŚ;ǌĞƌŽ
ŵĂƌŬͲƵƉͿ͘dŚŝƐŝŶĐůƵĚĞƐĂŶǇůŽĐĂů͕ƐƚĂƚĞĂŶĚͬŽƌĨĞĚĞƌĂůůǇŵĂŶĚĂƚĞĚƚĂǆĞƐ͕ĨĞĞƐĂŶĚͬŽƌƐƵƌĐŚĂƌŐĞƐ͘
dŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚĂĚĚĞǆĂĐƚůǇƚŚĞƐĞĐŚĂƌŐĞƐƚŽƚŚĞĐĂůůƌĂƚĞƐĚĞĨŝŶĞĚďǇƚŚĞ^ƚĂƚĞ͖ĐŽŶƚƌĂĐƚŽƌ
ŵĂƌŬƵƉ;ƐͿŽŶƚĂǆĞƐͬĨĞĞƐͬƐƵƌĐŚĂƌŐĞƐǁŝůůŶŽƚďĞĂůůŽǁĞĚ͘ŶǇĐŚĂŶŐĞƐŝŶƚŚĞƐĞ
ƚĂǆĞƐͬĨĞĞƐͬƐƵƌĐŚĂƌŐĞƐďǇƚŚĞŐŽǀĞƌŶŝŶŐĂŐĞŶĐǇǁŝůůďĞƉĂƐƐĞĚŽŶĚŝƌĞĐƚůǇƚŽƚŚĞĞŶĚͲƵƐĞƌǁŝƚŚŶŽ
ŵĂƌŬƵƉďǇ;ĨŽƌͿƚŚĞĐŽŶƚƌĂĐƚŽƌ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
͘

ŽŶƚƌĂĐƚŽƌƐŚĂůůŶŽƚĐŚĂƌŐĞďŝůů;ŝŶǀŽŝĐĞͿƐƚĂƚĞŵĞŶƚĨĞĞƐ͕ƉƌŽƉĞƌƚǇ;ƉƌĞŵŝƐĞͿŝŵƉŽƐĞĚĨĞĞƐ;W/&Ϳ͕
ŶŽŶͲŵĂŶĚĂƚĞĚŐŽǀĞƌŶŵĞŶƚĂůĨĞĞƐŽƌĂŶǇŽƚŚĞƌĂůůŽǁĂďůĞĨĞĞƐĂŶĚͬŽƌĐŚĂƌŐĞƐŶŽƚŵĂŶĚĂƚĞĚďǇ
ůĂǁŽƌƐƚĂƚƵĞŽĨĂŶǇŬŝŶĚŽŶŝŶŵĂƚĞƚĞůĞƉŚŽŶĞĐĂůůƐ͘dŚĞ^ƚĂƚĞĚĞƐŝƌĞƐƚŽŬĞĞƉƚŚĞĐŽƐƚŽĨĐĂůůƐĂƐ
ƌĞĂƐŽŶĂďůĞĂƐƉŽƐƐŝďůĞǁŝƚŚŽƵƚĞǆĐĞƐƐŝǀĞĂŶĚƵŶŶĞĐĞƐƐĂƌǇĐŚĂƌŐĞƐŽƌĂĚĚŝƚŝŽŶĂůĨĞĞƐŝŵƉŽƐĞĚ
ĂŐĂŝŶƐƚƚŚĞŝŶŵĂƚĞŽƌƚŚĞŝŶŵĂƚĞ͛ƐĐĂůůĞĚƉĂƌƚŝĞƐ;Ğ͘Ő͘ĨĂŵŝůǇĂŶĚĨƌŝĞŶĚƐͿ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
͘

ƚŶŽƚŝŵĞƚŚƌŽƵŐŚŽƵƚƚŚĞĐŽŶƚƌĂĐƚƚĞƌŵĐĂŶƚŚĞĐŽŶƚƌĂĐƚŽƌĂƐƐĞƐƐ^ƚĂƚĞƉƌŽŚŝďŝƚĞĚ;ĚĞŶŝĞĚͿ
ĨĞĞƐ͕ĐŚĂƌŐĞƐ͕ĞƚĐ͘ĞƐĐƌŝďĞŚŽǁƚŚĞďŝůůŝŶŐ;ŝŶǀŽŝĐĞͿƐƚĂƚĞŵĞŶƚƐĐĂŶďĞĂƵĚŝƚĞĚĂŶĚͬŽƌǀĞƌŝĨŝĞĚ
;ĂƚĂŶǇƌĞƋƵĞƐƚĞĚƚŝŵĞͿďǇƚŚĞ^ƚĂƚĞƚŽĞŶƐƵƌĞƚŚĞĂĐĐƵƌĂĐǇĂŶĚŝŶƚĞŐƌŝƚǇŽĨƚŚĞƌĂƚĞƐĂŶĚĨĞĞƐ
ƚŚƌŽƵŐŚŽƵƚƚŚĞĐŽŶƚƌĂĐƚƚĞƌŵ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚĂŶĚĚĞƐĐƌŝďĞƚŚĞƉƌŽĐĞƐƐ͘

CenturyLink Response: Accept and comply.
CenturyLink takes its contractual obligations – especially those prohibiting extra and/or hidden charges
– very seriously. Our corporate culture, and CenturyLink Inc’s hundreds of thousands of Utah-based
customers, simply will not tolerate this kind of behavior.
Rate audits
As a division of a Sarbanes-Oxley compliant company, CenturyLink completes monthly audits to verify
billing accuracy. Our commissioning system (Commissioning of Prison Systems – “COPS”) compares
every completed call to an account-specific table of calling rates. Any discrepancy is immediately
investigated and corrected. In the rare occurrence where a discrepancy is found, any additional
commissions owed to the account are calculated and discussed with the account, and any refunds due
to a friend and family member or the inmate are applied. The monthly rate audit report will be provided
to UDC along with the monthly commission statements. UDC can use this report to compare to their
contracted rates to verify the accuracy of CenturyLink’s rating.
Fee audits
Regarding compliance with UDC’s “no-fee” requirements, transaction records may be pulled from both
our collect billing feeds to our LEC billing clearinghouse. For prepaid accounts, transaction records

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 206
Submitted: August 11, 2014
p. 980

State of Utah

Bid JM14012

Section 5 – Detailed Response
may also be pulled for UDC call recipients to ensure that taxes are properly applied and fees are not
assessed. CenturyLink performs regular ‘spot checks’ of these transaction logs in addition to placing
regular test calls over our inmate telephone systems to ensure ongoing contract compliance. In fact
these spot checks will be a monthly duty of the on-site technicians.
Tax compliance
For mandated fees and taxes as one of the largest telecommunications companies in the United
States, our corporation is closely monitored by the Federal Communications Commission as well as
other government agencies for compliance. The corporation has a large tax department that ensures
we follow government requirements for mandated fees (federal taxes, USF, etc.). As an example of the
scrutiny that the corporation undergoes, during the months of February 2013 through January 2014, the
Universal Service Administrative Company (USAC), the FCC-designated administrator of the Universal
Service Fund, conducted an audit of our USF practices.
The system platform also features on-line real-time direct rating of each call, for immediate and
unalterable on-line visibility to call detail records and billing records.
͘

ŶǇĨĞĞƐĂŶĚͬŽƌĐŚĂƌŐĞƐĂĚĚĞĚƚŽƚŚĞĐĂůůĞĚƉĂƌƚǇ͛ƐďŝůůǁŝƚŚŽƵƚƚŚĞĞǆƉƌĞƐƐǁƌŝƚƚĞŶĐŽŶƐĞŶƚŽĨ
^ƚĂƚĞWƵƌĐŚĂƐŝŶŐƐŚĂůůŝŶĐƵƌĂĨŝŶĞŽĨΨϯϱϬ͘ϬϬƉĞƌĚĂǇĨƌŽŵƚŚĞĚĂƚĞƚŚĞĂĚĚŝƚŝŽŶĂůĨĞĞƐĂŶĚͬŽƌ
ĐŚĂƌŐĞƐǁĞƌĞĨŝƌƐƚĂĚĚĞĚƚŚƌŽƵŐŚƚŚĞĚĂƚĞƚŚĞĨĞĞƐĂŶĚͬŽƌĐŚĂƌŐĞƐǁĞƌĞĚŝƐĐŽŶƚŝŶƵĞĚ͘
ŽŶƚƌĂĐƚŽƌǁŝůůďĞƌĞƋƵŝƌĞĚƚŽƌĞĨƵŶĚĞĂĐŚĐĂůůĞĚƉĂƌƚǇĨŽƌƚŚĞƵŶĂƉƉƌŽǀĞĚĨĞĞƐĂŶĚͬŽƌĐŚĂƌŐĞƐ
ĨŽƌĂůůĚĂƚĞƐƚŚĞĨĞĞƐĂŶĚͬŽƌĐŚĂƌŐĞƐǁĞƌĞŝŵƉŽƐĞĚ͘dŚĞĨŝŶĞƐŚĂůůďĞƉĂŝĚŝŶĨƵůůƚŽƚŚĞ^ƚĂƚĞĂŶĚ
ĂůůƌĞĨƵŶĚƐŐŝǀĞŶǁŝƚŚŝŶϲϬĚĂǇƐŽĨĚŝƐĐŽǀĞƌǇ͘ZĞƉĞƚŝƚŝǀĞĂďƵƐĞŽƌŝŶĨƌĂĐƚŝŽŶƐŵĂǇƌĞƐƵůƚŝŶ
ĐĂŶĐĞůůĂƚŝŽŶŽĨƚŚĞĐŽŶƚƌĂĐƚ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
&͘

KĨĨĞƌŽƌƐƐŚĂůůƉƌŽǀŝĚĞĂŶĂůůͲŝŶĐůƵƐŝǀĞ͞ƐĂŵƉůĞ͟ďŝůů;ŝŶǀŽŝĐĞͿƚŚĂƚĚĞůŝŶĞĂƚĞƐĞǆĂĐƚůǇǁŚĂƚƉĞŽƉůĞ
ǁŚŽĂĐĐĞƉƚŝŶŵĂƚĞĐĂůůƐǁŽƵůĚƌĞĐĞŝǀĞďǇǁĂǇŽĨƚŚĞŝƌŵŽŶƚŚůǇŝŶŵĂƚĞͬƉĂǇƉŚŽŶĞƚĞůĞƉŚŽŶĞďŝůů͘
dŚĞƐƵĐĐĞƐƐĨƵůĐŽŶƚƌĂĐƚŽƌƐŚĂůůĂƐƐĞƐƐŽŶůǇ^ƚĂƚĞŽĨhƚĂŚƐƉĞĐŝĨŝĞĚĐĂůůƌĂƚĞƐ͘tŚĂƚƚŚĞƐƵĐĐĞƐƐĨƵů
ĐŽŶƚƌĂĐƚŽƌĐĂŶĂŶĚĐĂŶŶŽƚĂƐƐĞƐƐŝƐĚĞůŝŶĞĂƚĞĚͬƐƉĞĐŝĨŝĞĚƚŚƌŽƵŐŚŽƵƚƚŚŝƐZ&WĚŽĐƵŵĞŶƚ͖
ĞǆĂŵƉůĞƐĨŽůůŽǁ͗
/ŶƐƵŵŵĂƌǇ͕ŝĨƚŚĞĨŽƌŵĂƚŽĨǇŽƵƌ͞ƐĂŵƉůĞ͟ďŝůůĚŽĞƐŶŽƚĂĐĐŽŵŵŽĚĂƚĞƚŚĞ^ƚĂƚĞ͛ƐďŝůůŝŶŐͲƌĞůĂƚĞĚ
ƐƉĞĐŝĨŝĐĂƚŝŽŶƐƚŚĂƚĂƌĞĞŵďŽĚŝĞĚŝŶƚŚŝƐZ&WƐƵĐŚĂƐ^ƚĂƚĞͲĚĞĨŝŶĞĚĐĂůůƌĂƚĞƐ͕ƉĞƌŵŝƐƐŝďůĞĨĞĞƐ͕
ŶŽŶͲƉĞƌŵŝƐƐŝďůĞĨĞĞƐ͕ĞƚĐ͕͘ƚŚĞŶǇŽƵŵƵƐƚŵŽĚŝĨǇ;ĐƵƐƚŽŵŝǌĞͿǇŽƵƌƐƚĂŶĚĂƌĚďŝůůĨŽƌŵĂƚƐŽĂƐƚŽ
ĂĐĐŽŵŵŽĚĂƚĞĂůůŽĨƚŚĞ^ƚĂƚĞ͛ƐƐƉĞĐŝĨŝĐĂƚŝŽŶƐ͘/ƚŝƐŶŽƚŐŽŽĚĞŶŽƵŐŚƚŽĂŐƌĞĞƚŽ;ƐƚĂƚĞǇŽƵƌ
ĐŽŵƉůŝĂŶĐĞǁŝƚŚͿƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚĐŽŶƚŝŶŐĞŶƚƵƉŽŶĐŽŶƚƌĂĐƚĂǁĂƌĚ͘ZĂƚŚĞƌ͕ǇŽƵŵƵƐƚƉƌŽǀŝĚĞ͕ĂƐ
ƉĂƌƚŽĨǇŽƵƌZ&WƌĞƐƉŽŶƐĞ͕ĂƐĂŵƉůĞďŝůůƚŚĂƚĐŽŵƉůŝĞƐǁŝƚŚĂůůŽĨƚŚĞ^ƚĂƚĞ͛ƐďŝůůŝŶŐƐƉĞĐŝĨŝĐĂƚŝŽŶƐ
ĂŶĚƚŚĂƚǁŽƵůĚďĞƵƐĞĚďǇǇŽƵŝŶƚŚĞĞǀĞŶƚƚŚĂƚǇŽƵďĞĐŽŵĞƚŚĞ^ƚĂƚĞ͛ƐŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶ
ƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞĐŽŶƚƌĂĐƚŽƌ͘zŽƵĐĂŶŶŽƚƐŝŵƉůǇƉƌŽǀŝĚĞǇŽƵƌƐƚĂŶĚĂƌĚͬŐĞŶĞƌŝĐďŝůů;ŝŶǀŽŝĐĞͿ͕
ƵŶůĞƐƐ͕ĐŽŝŶĐŝĚĞŶƚĂůůǇ͕ŝƚĂĐƚƵĂůůǇĞŵďŽĚŝĞƐĂůůŽĨƚŚĞ^ƚĂƚĞ͛ƐďŝůůŝŶŐƐƉĞĐŝĨŝĐĂƚŝŽŶƐ͘

KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚĂŶĚŽĨĨĞƌŽƌƐŚĂůůƉƌŽǀŝĚĞƚŚĞ
ƌĞƋƵĞƐƚĞĚ͞ƐĂŵƉůĞ͟ďŝůů;ŝŶǀŽŝĐĞͿ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 207
Submitted: August 11, 2014
p. 981

State of Utah

Bid JM14012

Section 5 – Detailed Response

A sample bill has been uploaded to BidSync as file attachment name: CenturyLink Response to UDC
RFP JM14012 – Sample Bill.
Please note that inmate billing relevant information is shown on page 4 of 6 of the uploaded
CenturyLink Local Phone Company Sample Bill. CenturyLink (as do other inmate phone system and
service providers) bills collect calls using a 3rd party billing agent. Our 3rd party billing agent is ILD
Teleservices, Inc. (ILD). Please note that the fact that ILD is billing on our behalf is noted on the bill.
Calls to ILD that are identified as CenturyLink customers are routed to a CenturyLink Call Center for
customer service and billing questions.
A review of the Sample Bill confirms that billing information includes specific rating of each call, minutes
spoken, time of call, duration, etc. and delineates all applicable taxes, fees and surcharges separate
from the rated value of the call.
'͘

dŚĞĨŽůůŽǁŝŶŐƚŝŵĞůŝŵŝƚƐǁŝůůďĞƉůĂĐĞĚŽŶŝŶŵĂƚĞƚĞůĞƉŚŽŶĞĐĂůůƐ͗
ϭ͘
Ϯ͘

>ŽĐĂůĂůůƐͲϯϬŵŝŶƵƚĞƐ
ůůKƚŚĞƌĂůůƐͲϯϬŵŝŶƵƚĞƐ

EŽƚĞ͗hĐĂŶĐŚĂŶŐĞƚŝŵĞůŝŵŝƚƐŝĨͬǁŚĞŶƚŚĞǇĐŚŽŽƐĞƚŚƌŽƵŐŚŽƵƚƚŚĞĐŽŶƚƌĂĐƚƚĞƌŵ͘

CenturyLink Response: Accept and comply.
,͘

dŚĞ^ƚĂƚĞŽĨhƚĂŚŝƐƐƉĞĐŝĨǇŝŶŐĂŵĂǆŝŵƵŵŽŶŝŶŵĂƚĞĐĂůůŝŶŐƌĂƚĞƐ͘ƚŶŽƚŝŵĞĚƵƌŝŶŐƚŚĞƚĞƌŵŽĨ
ƚŚĞĐŽŶƚƌĂĐƚǁŝůůƚŚĞĐŽŶƚƌĂĐƚŽƌǀĂƌǇĨƌŽŵƚŚĞƐĞƌĂƚĞƐǁŝƚŚŽƵƚƚŚĞĞǆƉůŝĐŝƚǁƌŝƚƚĞŶĂƵƚŚŽƌŝǌĂƚŝŽŶ
ĨƌŽŵƚŚĞ^ƚĂƚĞŽĨhƚĂŚ͘
hĚŽĞƐŶŽƚĐƵƌƌĞŶƚůǇĂůůŽǁĚĞďŝƚĐĂůůŝŶŐ͕ďƵƚŵĂǇďĞŝŶƚĞƌĞƐƚĞĚŝŶƵƐŝŶŐƚŚĞƐĞƌǀŝĐĞŝŶƚŚĞ
ĨƵƚƵƌĞ͘dŚĞƐƵĐĐĞƐƐĨƵůĐŽŶƚƌĂĐƚŽƌŵƵƐƚďĞĐĂƉĂďůĞŽĨƉƌŽǀŝĚŝŶŐĨŽƌĚĞďŝƚĐĂůůŝŶŐŝĨͬǁŚĞŶh
ƉĞƌŵŝƚƐƐƵĐŚĐĂůůŝŶŐ͘
/ŶŵĂƚĞŽůůĞĐƚŽƌ

ĚǀĂŶĐĞWĂǇ
>ŽĐĂů

/ŶƚƌĂͲ>ĂƚĂ

/ŶƚĞƌͲ>ĂƚĂ

/ŶƚĞƌͲ^ƚĂƚĞ

DĞǆŝĐŽ

ůůKƚŚĞƌŽƵŶƚƌŝĞƐ

/ŶŵĂƚĞĞďŝƚŽƌ
WƌĞͲWĂŝĚĂƌĚ
>ŽĐĂů

/ŶƚƌĂͲ>ĂƚĂ

/ŶƚĞƌͲ>ĂƚĂ

/ŶƚĞƌͲ^ƚĂƚĞ

DĞǆŝĐŽ

ůůKƚŚĞƌŽƵŶƚƌŝĞƐ
ϭ͘

ŽŶŶĞĐƚZĂƚĞ
ΨϮ͘ϭϬ
ΨϮ͘ϬϬ
ΨϮ͘ϬϬ
ΨϬ͘ϬϬ
ΨϮ͘ϳϱ
Ψϯ͘ϳϱ

WĞƌDŝŶƵƚĞZĂƚĞ
EŽ>ŽĐĂůDĞƐƐĂŐĞŚĂƌŐĞ
ΨϬ͘ϭϱ
ΨϬ͘ϭϱ
ΨϬ͘Ϯϱ
ΨϬ͘ϴϱ
Ψϭ͘ϭϬ

ŽŶŶĞĐƚZĂƚĞ
Ψϭ͘ϴϬ
Ψϭ͘ϱϬ
Ψϭ͘ϱϬ
ΨϬ͘ϬϬ
ΨϮ͘ϳϱ
Ψϯ͘ϳϱ

WĞƌDŝŶƵƚĞZĂƚĞ
EŽ>ŽĐĂůDĞƐƐĂŐĞŚĂƌŐĞ
ΨϬ͘ϭϱ
ΨϬ͘ϭϱ
ΨϬ͘Ϯϭ
ΨϬ͘ϴϱ
Ψϭ͘ϭϬ

dŚĞĂďŽǀĞĐŽůůĞĐƚ͕ĂĚǀĂŶĐĞƉĂǇ͕ĚĞďŝƚĂŶĚƉƌĞͲƉĂŝĚĐĂƌĚĐĂůůƌĂƚĞƐ͕ƉůƵƐĂŶǇ

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 208
Submitted: August 11, 2014
p. 982

State of Utah

Bid JM14012

Section 5 – Detailed Response
ŐŽǀĞƌŶŵĞŶƚĂůŵĂŶĚĂƚĞĚƚĂǆĞƐĂŶĚͬŽƌĨĞĞƐ͕ĂƌĞƚŚĞŽŶůǇƌĂƚĞƐĂŶĚĨĞĞƐƚŚĂƚǁŝůůďĞ
ĂůůŽǁĞĚďǇƚŚĞ^ƚĂƚĞŽĨhƚĂŚ͕ĂƐƐƉĞĐŝĨŝĞĚŝŶƚŚŝƐZ&W͕ĨŽƌĐŽůůĞĐƚ͕ĂĚǀĂŶĐĞƉĂǇ͕ĚĞďŝƚĂŶĚ
ƉƌĞͲƉĂŝĚĐĂƌĚĐĂůůƐƚŚƌŽƵŐŚŽƵƚƚŚĞĨŝǀĞǇĞĂƌĐŽŶƚƌĂĐƚƚĞƌŵ͘WƌŽƉĞƌƚǇ;WƌĞŵŝƐĞͿ/ŵƉŽƐĞĚ
&ĞĞƐ;W/&ƐͿǁŝůůŶŽƚďĞĂůůŽǁĞĚ͘^ƉĞĐŝĂůďŝůůŝŶŐĐŚĂƌŐĞƐǁŝůůŶŽƚďĞĂůůŽǁĞĚ͘ŶǇͬĂůůŽŶĞͲ
ƚŝŵĞĨĞĞƐͬĐŚĂƌŐĞƐƚŽĞƐƚĂďůŝƐŚƉƌĞͲƉĂŝĚĐĂůůŝŶŐƉůĂŶƐĂŶĚĐƌĞĚŝƚĐĂƌĚĨĞĞƐͬĐŚĂƌŐĞƐƚŽ
ĞƐƚĂďůŝƐŚƉƌĞͲƉĂŝĚĂĐĐŽƵŶƚƐŵƵƐƚďĞĚŝƐĐůŽƐĞĚĂŶĚŵƵƐƚďĞĂƉƉƌŽǀĞĚďǇƚŚĞ^ƚĂƚĞŽĨ
hƚĂŚƉƌŝŽƌƚŽŝŵƉůĞŵĞŶƚĂƚŝŽŶ͘
Ϯ͘

ZĞĨĞƌƚŽ͗͞ƚƚĂĐŚŵĞŶƚ,ͲhƚĂŚ>ĂƚĂDĂƉ͟

ϯ͘

WĞƌŵŝŶƵƚĞƌĂƚĞƐĚŽŶŽƚͬĐĂŶŶŽƚŝŶĐůƵĚĞŵŝůĞĂŐĞĂŶĚͬŽƌƚŝŵĞͲŽĨͲĚĂǇǀĂƌŝĂƚŝŽŶƐ͘

ϰ͘

dŚĞĂďŽǀĞƌĂƚĞƐŝŶĐůƵĚĞƚŚĞWĂǇƉŚŽŶĞhƐĂŐĞŚĂƌŐĞ͘dŚŝƐĐŚĂƌŐĞĐĂŶŶŽƚďĞĂĚĚĞĚ
ƐĞƉĂƌĂƚĞůǇ͘

ϱ͘

ĞďŝƚĐĂůůŝŶŐĐŚĂƌŐĞƐƚŽĐŽƵŶƚƌŝĞƐŽƚŚĞƌƚŚĂŶDĞǆŝĐŽĂŶĚĂůůϱϬƐƚĂƚĞƐƐŚĂůůďĞĂƚƚŚĞĨůĂƚ
ĐŽŶŶĞĐƚĂŶĚƉĞƌŵŝŶƵƚĞƌĂƚĞƐƐƉĞĐŝĨŝĞĚĂďŽǀĞ͘dŚŝƐŝŶĐůƵĚĞƐĂůůŽƚŚĞƌĐŽƵŶƚƌŝĞƐǁŝƚŚŝŶ
ƚŚĞEŽƌƚŚŵĞƌŝĐĂŶEƵŵďĞƌŝŶŐWůĂŶ͘

KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌƵŶĚĞƌƐƚĂŶĚŝŶŐŽĨĂŶĚƐŚĂůůĐŽŶĨŝƌŵƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚĞƐĞ
ŵĂǆŝŵƵŵƌĂƚĞƐ;ƚŚĞƐĞƌĞƋƵŝƌĞŵĞŶƚƐͿ͘
ǆĐĞƉƚŝŽŶ;ƐͿĐĂŶŶŽƚďĞƚĂŬĞŶƚŽƚŚĞƐĞƌĞƋƵŝƌĞŵĞŶƚƐ͘

CenturyLink Response: Accept and comply.
Addendum 4 issued on July 29, 2014 amended the maximum inmate calling rates above by
including Advance Pay with Inmate Debit or Prepaid Card rates instead of Inmate Collect rates.
/͘

WĂǇƉŚŽŶĞƐŝĚĞŶƚŝĨŝĞĚŝŶƚƚĂĐŚŵĞŶƚĂƐ͞WĂǇƉŚŽŶĞ͟ĂŶĚĂƐ͞ůĞĐƚƌŽŶŝĐWĂǇƉŚŽŶĞ͟ƐŚĂůůďĞ
ĞǆĐůƵĚĞĚĨƌŽŵƚŚĞĂďŽǀĞ͞ŝŶŵĂƚĞ͟ƚĞůĞƉŚŽŶĞĐĂůůŵĂǆŝŵƵŵƌĂƚĞƐƉĞĐŝĨŝĐĂƚŝŽŶƐ͘͞ƚƚĂĐŚŵĞŶƚͲ
ŽƐƚƌĞĂŬĚŽǁŶ^ŚĞĞƚ͟ƌĞƋƵŝƌĞƐŽĨĨĞƌŽƌƐƚŽƉƌŽǀŝĚĞƚŚĞŝƌƉƌŽƉŽƐĞĚƉĂǇƉŚŽŶĞĐĂůůĐŽƐƚĂŶĚƚŚĞŝƌ
ƉƌŽƉŽƐĞĚƉĂǇƉŚŽŶĞĐŽŵŵŝƐƐŝŽŶƌĂƚĞ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌƵŶĚĞƌƐƚĂŶĚŝŶŐŽĨĂŶĚƐŚĂůůĐŽŶĨŝƌŵƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐ
ƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
:͘

WĞƌƐŽŶͲƚŽͲWĞƌƐŽŶĐĂůůƐŽƌŽƚŚĞƌĐĂůůŝŶŐĐŚĂƌŐĞƐƚŚĂƚǀĂƌǇĨƌŽŵƚŚĞĂďŽǀĞͲƐƉĞĐŝĨŝĞĚ^ƚĂƚŝŽŶͲƚŽͲ
^ƚĂƚŝŽŶĐĂůůƐǁŝůůŶŽƚďĞƉĞƌŵŝƚƚĞĚ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
<͘

hǁŽƵůĚůŝŬĞƚŚĂƚƚŚĞŝƌŝŶŵĂƚĞƐǇƐƚĞŵĐŽŶƚƌĂĐƚŽƌďĞĐĂƉĂďůĞŽĨƉƌŽǀŝĚŝŶŐŝŶƚĞƌŶĂƚŝŽŶĂůĐĂůůŝŶŐ͘
ĞƐĐƌŝďĞǇŽƵƌŝŶŵĂƚĞƐǇƐƚĞŵ͛ƐŝŶƚĞƌŶĂƚŝŽŶĂůĐĂůůŝŶŐĐĂƉĂďŝůŝƚŝĞƐ͘/ĨǇŽƵƌŝŶŵĂƚĞƐǇƐƚĞŵŝƐĐĂƉĂďůĞŽĨ
ƉƌŽĐĞƐƐŝŶŐŝŶƚĞƌŶĂƚŝŽŶĂůĐĂůůƐ͕ƚŚĞŶǇŽƵƌ;ĐŽŶƚƌĂĐƚŽƌ͛ƐͿƌĞĐŽŵŵĞŶĚĞĚƐĐŚĞĚƵůĞŽĨƌĂƚĞƐŵƵƐƚďĞ
ĂƉƉƌŽǀĞĚďǇƚŚĞ^ƚĂƚĞŽĨhƚĂŚƉƌŝŽƌƚŽŝŵƉůĞŵĞŶƚĂƚŝŽŶ͘
EŽƚĞ͗ƚƉƌĞƐĞŶƚ͕hŚĂƐĐŚŽƐĞŶŶŽƚƚŽĂůůŽǁƉƌĞͲƉĂŝĚŝŶƚĞƌŶĂƚŝŽŶĂůĐĂůůŝŶŐ͘hŵĂǇŽƌŵĂǇ
ŶŽƚƉĞƌŵŝƚƐƵĐŚĐĂůůŝŶŐŝŶƚŚĞĨƵƚƵƌĞ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 209
Submitted: August 11, 2014
p. 983

State of Utah

Bid JM14012

Section 5 – Detailed Response

CenturyLink Response: Accept and comply.
CenturyLink currently offers pre-paid and debit international calling to those facilities served who
wish to have this capability. The proposed rates for international calls have been included on the
Inmate Telephone Service Cost Sheet provided by the State of Utah.
>͘

/ĨhƚĂŚůĞŐŝƐůĂƚŝŽŶƉĂƐƐĞƐĂŶĚͬŽƌŝĨƚŚĞhƚĂŚWƵďůŝĐ^ĞƌǀŝĐĞŽŵŵŝƐƐŝŽŶ;W^ͿĂŶĚͬŽƌŝĨƚŚĞ&ĞĚĞƌĂů
ŽŵŵƵŶŝĐĂƚŝŽŶƐŽŵŵŝƐƐŝŽŶ;&ͿĐŚĂŶŐĞƚŚĞŝƌƉŽůŝĐŝĞƐĂŶĚͬŽƌŝŵƉŽƐĞƌĂƚĞƐͬĐŽŵŵŝƐƐŝŽŶƐ
ĚŝĨĨĞƌĞŶƚĨƌŽŵƚŚŽƐĞĂǁĂƌĚĞĚĂƐĂƌĞƐƵůƚŽĨƚŚŝƐZ&W͕ƚŚĞŶŵŝĚͲƚĞƌŵĐŽŶƚƌĂĐƚŶĞŐŽƚŝĂƚŝŽŶƐǁŽƵůĚ
ďĞƌĞƋƵŝƌĞĚ͘ĞƐĐƌŝďĞŚŽǁƌĂƚĞƐĂŶĚͬŽƌĐŽŵŵŝƐƐŝŽŶƐǁŽƵůĚďĞĂĨĨĞĐƚĞĚŝŶƚŚŝƐƐĐĞŶĂƌŝŽ͘ĞƐĐƌŝďĞ
ƚŚĞŵĞƚŚŽĚďǇǁŚŝĐŚǇŽƵǁŽƵůĚƉƌŽƉŽƐĞƚŽƌĞŶĞŐŽƚŝĂƚĞĐŽŵŵŝƐƐŝŽŶƌĂƚĞ;ƐͿŝĨƚŚĞ^ƚĂƚĞ
>ĞŐŝƐůĂƚƵƌĞ͕ƚŚĞW^ĂŶĚͬŽƌƚŚĞ&ĐŚĂŶŐĞƚŚĞŝƌƉŽůŝĐŝĞƐĂŶĚͬŽƌŝŵƉŽƐĞƌĂƚĞƐͬĐŽŵŵŝƐƐŝŽŶƐ
ĚŝĨĨĞƌĞŶƚĨƌŽŵƚŚŽƐĞĂǁĂƌĚĞĚĂƐĂƌĞƐƵůƚŽĨƚŚŝƐZ&W͘dŚĞŝŶĐƵŵďĞŶƚĐŽŶƚƌĂĐƚŽƌ͛ƐŵĞƚŚŽĚǁŽƵůĚ
ďĞĂƉƉƌŽǀĞĚŽƌĂůƚĞƌĞĚďǇƚŚĞ^ƚĂƚĞŽĨhƚĂŚĂƚŝƚƐ;ƚŚĞ^ƚĂƚĞ͛ƐͿƐŽůĞĚŝƐĐƌĞƚŝŽŶ͘dŚĞŝŶĐƵŵďĞŶƚ
ĐŽŶƚƌĂĐƚŽƌ͛ƐĐŽŵƉůŝĂŶĐĞƚŽĂ^ƚĂƚĞĂůƚĞƌŶĂƚĞŵĞƚŚŽĚǁŽƵůĚďĞŵĂŶĚĂƚŽƌǇ͘/ĨŝŶĐƵŵďĞŶƚ
ĐŽŶƚƌĂĐƚŽƌŝƐƵŶǁŝůůŝŶŐĂŶĚͬŽƌŝƐƵŶĂďůĞƚŽĐŽŵƉůǇ͕ƚŚĞŶƚŚĞ^ƚĂƚĞǁŽƵůĚƌĞůĞĂƐĞĂŶĞǁŝŶŵĂƚĞ
ĐŽŵŵƵŶŝĐĂƚŝŽŶƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞZ&W͘hŶĚĞƌŶŽĐŝƌĐƵŵƐƚĂŶĐĞǁŽƵůĚƚŚĞŝŶĐƵŵďĞŶƚĐŽŶƚƌĂĐƚŽƌ
ǁŚŽƐĞĐŽŶƚƌĂĐƚǁĂƐĐĂŶĐĞůĞĚďĞĂůůŽǁĞĚƚŽƐƵďƐĞƋƵĞŶƚůǇƐƵďŵŝƚ;ƌĞƐƵďŵŝƚͿĂƉƌŽƉŽƐĂů͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
Ongoing policy debates at the Federal Communications Commission and at the state level have
provided a great deal of uncertainty when it comes to the future of Inmate Telephone Service.
CenturyLink has made a commitment to each of our customers that we will negotiate in good faith
should changes in regulatory policy materially change during the course of our contract.
For example, we have continued to pay commissions on Interstate calls and have kept in close
communication with our customers concerning the impact of these regulatory changes. This is in
stark contrast to some major providers, who quite frankly have taken the opportunity to unilaterally
re-negotiate contracts and their customers’ expense.
Potential impacts of regulatory changes
Obviously it is not possible to predict the specifics of future regulatory changes. At the same, time,
the basic principles of re-negotiation should be the same in any scenario: to keep consistent the
economics of CenturyLink’s original proposal, which was developed under a competitive bid
process.
CenturyLink proposes a simple way to do begin negotiations which we call the “gross margin”
approach, calculated as prior revenue less variable cost (primarily variable network costs and
commission to the State). If changes to rates or commissions are required by regulatory changes,
CenturyLink would provide a forecast of these changes to UDC based on the best comparable
data available from other changes in state DOCs. CenturyLink notes that we have high quality
revenue and call volume data from five different DOCs that experienced major rate decreases,
including two very large decreases resulting from state laws abolishing site commissions.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 210
Submitted: August 11, 2014
p. 984

State of Utah

Bid JM14012

Section 5 – Detailed Response

The Minimum Monthly Guarantee would be modified in correlation with the change in the
commission rate.
Based on these numbers, both parties would be able to come to fact-based conclusions on fair
terms for any required negotiations. Regardless, CenturyLink acknowledges and accepts that the
State retains discretion and final decision authority over re-negotiation.
Final note: The FCC is currently considering new rules that could possibly include outright
elimination of commissions and in-kind payments, and in fact some providers are actively lobbying
the FCC to do just that. We respectfully recommend that UDC carefully consider each bidder’s
actions resulting from the partial implementation of FCC Order 13-113 in February 2014, and
discuss these proceedings with each qualified bidder face-to-face.
D͘

ŽŵŵŝƐƐŝŽŶƐƐŚĂůůďĞƉĂŝĚŽŶƚŚĞŐƌŽƐƐƌĞǀĞŶƵĞƐŽŶĂůůůŽĐĂůĐĂůůƐ͕ŝŶƚƌĂͲůĂƚĂůŽŶŐĚŝƐƚĂŶĐĞĐĂůůƐ͕
ŝŶƚĞƌͲ>ĂƚĂůŽŶŐĚŝƐƚĂŶĐĞĐĂůůƐ͕ŝŶƚĞƌƐƚĂƚĞůŽŶŐĚŝƐƚĂŶĐĞĐĂůůƐĂŶĚͬŽƌŝŶƚĞƌŶĂƚŝŽŶĂůůŽŶŐĚŝƐƚĂŶĐĞĐĂůůƐ
ƚŚĂƚŽƌŝŐŝŶĂƚĞĨƌŽŵĂŶǇͬĂůůŽĨĨĞƌŽƌƉƌŽǀŝĚĞĚŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐĂŶĚͬŽƌƉĂǇƚĞůĞƉŚŽŶĞƐƚŚĂƚĂƌĞ
ůŽĐĂƚĞĚĂƚĂŶǇͬĂůůhƐŝƚĞ;ƐͿĨŽƌĐŽŵƉůĞƚĞĚĐŽůůĞĐƚĐĂůůƐ͕ĚĞďŝƚĐĂůůƐ͕ƉƌĞͲƉĂŝĚĐĂůůƐĂŶĚƉƌĞͲƉĂŝĚ
ĐĂƌĚĐĂůůƐ͘dŚĞŝŶĂďŝůŝƚǇŽĨĂĐŽŶƚƌĂĐƚŽƌƚŽƉƌŽĐĞƐƐŽƌƌĞĐĞŝǀĞƉĂǇŵĞŶƚŽŶƚĞůĞƉŚŽŶĞĐĂůů;ƐͿƚŚĂƚ
ƉƌŽǀĞƚŽďĞƵŶďŝůůĂďůĞ;ŝŶĐůƵƐŝǀĞŽĨͲ>ƵŶďŝůůĂďůĞͿ͕ƵŶĐŽůůĞĐƚŝďůĞĂŶĚͬŽƌĨƌĂƵĚƵůĞŶƚƐŚĂůůŚĂǀĞ
ŶŽĚŝƌĞĐƚŽƌŝŶĚŝƌĞĐƚďĞĂƌŝŶŐŽŶƚŚĞĐŽŵŵŝƐƐŝŽŶƐƉĂŝĚƚŽƚŚĞ^ƚĂƚĞŽĨhƚĂŚ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘
ŶĞǆĐĞƉƚŝŽŶĐĂŶŶŽƚďĞƚĂŬĞŶƚŽƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
Question 13 was answered on July 9, 2014 with “The State of Utah will currently accept
commission offers on interstate calls, but will comply with the Federal Communications
Commission (FCC) if they change their policies and/or impose rules on commissions different from
those awarded as a result of this RFP (mid-term contract negotiations could be required). In this
section it explains that commissions must be paid on categories other than interstate calls and that
the State of Utah will accept offers containing commission payments on interstate calls until such
time as the FCC or Federal Court of Appeals rules against commission payments on interstate
calls.”
To remain consistent with other major inmate telephone providers’ interpretation of FCC Order 13113, CenturyLink’s proposal does not include commissions on interstate calls, which constitute
less than 5% of total UDC calling in the data provided.
E͘

KĨĨĞƌŽƌƐŵƵƐƚĐŽŵƉůĞƚĞ͞ƚƚĂĐŚŵĞŶƚͲŽƐƚĂŶĚŽŵŵŝƐƐŝŽŶZĞǀĞŶƵĞ^ŚĞĞƚ͕͟ǁŚŝĐŚŝƐƚŽƐĂǇ͕ĨŝůůͲ
ŝŶƚŚĞƌĞƋƵŝƌĞĚĨŝĞůĚƐ;ŚŝŐŚůŝŐŚƚĞĚŝŶƚĂŶͿ͘KĨĨĞƌŽƌƐǁŚŽĨĂŝůƚŽĐŽŵƉůĞƚĞƚƚĂĐŚŵĞŶƚǁŝůůďĞ
ƌĞŵŽǀĞĚĨƌŽŵĨƵƌƚŚĞƌĞǀĂůƵĂƚŝŽŶͬĂǁĂƌĚĐŽŶƐŝĚĞƌĂƚŝŽŶ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌƵŶĚĞƌƐƚĂŶĚŝŶŐŽĨƚŚŝƐƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 211
Submitted: August 11, 2014
p. 985

State of Utah

Bid JM14012

Section 5 – Detailed Response

The estimated mandated fees per call included in “Attachment D – Cost and Commission Revenue
Sheet” will be calculated on each call as a percentage of revenue. These fees are for sales tax &
USF charges and will be charged on a pass-through basis only. While the Cost Sheet includes
these fees in the commission calculation, the actual fees will not be included in the commission
calculation.
K͘

dŚĞ^ƚĂƚĞŽĨhƚĂŚͲhǁŝůůŝŶŝƚŝĂƚĞƌĂŶĚŽŵĐĂůůƐĨƌŽŵŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐĂŶĚƉĂǇƉŚŽŶĞƐ
ŝŶƐƚĂůůĞĚďǇƚŚĞĐŽŶƚƌĂĐƚŽƌ͘ĂůůƌĂƚĞƐǁŝůůďĞĐŽŵƉĂƌĞĚƚŽƚŚĞĐŽŶƚƌĂĐƚĞĚƌĂƚĞƐĨŽƌĐŽŵƉůŝĂŶĐĞ͘
ĚĚŝƚŝŽŶĂůůǇ͕ĐĂůůĞĚƉĂƌƚŝĞƐ͛;ĐƵƐƚŽŵĞƌƐ͛ͿďŝůůƐŵĂǇďĞƌĞǀŝĞǁĞĚƚŽĞŶƐƵƌĞƚŚĂƚ͞ĂĚĚͲŽŶ͟ĨĞĞƐ͕
ĐŚĂƌŐĞƐ͕ĞƚĐ͘ĂƌĞŶŽƚďĞŝŶŐĂƐƐĞƐƐĞĚďǇƚŚĞĐŽŶƚƌĂĐƚŽƌ͘ĚĚŝƚŝŽŶĂůůǇ͕ƌĞƉŽƌƚĞĚƌĞǀĞŶƵĞƐĂŶĚ
ƌĞŵŝƚƚĞĚĐŽŵŵŝƐƐŝŽŶƐǁŝůůďĞĂƵĚŝƚĞĚĂŶĚͬŽƌǀĞƌŝĨŝĞĚďǇƚŚĞ^ƚĂƚĞŽƌ^ƚĂƚĞ͛ƐĚĞƐŝŐŶĂƚĞĚĂŐĞŶƚƚŽ
ĞŶƐƵƌĞƚŚĞĂĐĐƵƌĂĐǇĂŶĚŝŶƚĞŐƌŝƚǇŽĨĐŽŵŵŝƐƐŝŽŶƉĂǇŵĞŶƚƐ͘ŶǇĚĞǀŝĂƚŝŽŶĨƌŽŵƚŚĞƌĂƚĞĂŶĚ
ĐŽŵŵŝƐƐŝŽŶƌƵůĞƐƐƉĞĐŝĨŝĞĚŝŶƚŚŝƐZ&WƐŚĂůůďĞĐĂƵƐĞĨŽƌŝŵŵĞĚŝĂƚĞĐŽŶƚƌĂĐƚĚĞĨĂƵůƚ͘^ƵĐŚĂ
ĚĞĨĂƵůƚŵĂǇŝŶĐůƵĚĞŽŶĞ͕ŽƌĂůů͕ŽĨƚŚĞĨŽůůŽǁŝŶŐĐŽŶƐĞƋƵĞŶĐĞƐ͗
ϭ͘
ŽŶƚƌĂĐƚƚĞƌŵŝŶĂƚŝŽŶ
Ϯ͘
DĂŶĚĂƚŽƌǇƌĞĨƵŶĚŝŶŐŽĨĂŶǇͬĂůůŽǀĞƌĐŚĂƌŐĞƐƚŽƚŚĞďŝůůĞĚƉĂƌƚǇ
ϯ͘
&ŽƌĨĞŝƚƵƌĞŽĨƐƵƌĞƚǇďŽŶĚ
ϰ͘
ŝƐƋƵĂůŝĨŝĞĚĨƌŽŵĨƵƚƵƌĞ/ŶŵĂƚĞdĞůĞƉŚŽŶĞŽƉƉŽƌƚƵŶŝƚŝĞƐ͘

/ĨĂĐŽŶƚƌĂĐƚŽƌ͛ƐĐŽŶƚƌĂĐƚŝƐƚĞƌŵŝŶĂƚĞĚ͕ƚŚĞŶƚŚĞĐŽŶƚƌĂĐƚŽƌŵƵƐƚƉĂǇĐŽŵŵŝƐƐŝŽŶƐŽŶĂůůĐĂůůƐ
ƉƌŽĐĞƐƐĞĚƚŚƌŽƵŐŚƚŚĞŝƌ;ĐŽŶƚƌĂĐƚŽƌ͛ƐͿŝŶŵĂƚĞƐǇƐƚĞŵƐĂŶĚƉĂǇƉŚŽŶĞƐƵŶƚŝůƐƵĐŚ
ƐǇƐƚĞŵƐͬƉĂǇƉŚŽŶĞƐĂƌĞƌĞŵŽǀĞĚĨƌŽŵƐĞƌǀŝĐĞ͘
KĨĨĞƌŽƌƐŚĂůůĂĐŬŶŽǁůĞĚŐĞƚŚĞŝƌƵŶĚĞƌƐƚĂŶĚŝŶŐŽĨĂŶĚƐŚĂůůĐŽŶĨŝƌŵƚŚĞŝƌĂŐƌĞĞŵĞŶƚǁŝƚŚƚŚŝƐ
ƌĞƋƵŝƌĞŵĞŶƚ͘

CenturyLink Response: Accept and comply.
ϲ͘Ϯ͘

dŚĞ^ƚĂƚĞĚĞƐŝƌĞƐĂƚůĞĂƐƚĂŵŽŶƚŚůǇĂĐĐŽƵŶƚŝŶŐĂŶĚƌĞŵŝƚƚĂŶĐĞŽĨƚŚĞĐŽŵŵŝƐƐŝŽŶƐĞĂƌŶĞĚ͘/ŶĚŝĐĂƚĞŚŽǁ
ĐŽŵŵŝƐƐŝŽŶƐǁŝůůďĞƉĂŝĚĂŶĚŚŽǁŽĨƚĞŶƚŚĞǇǁŝůůďĞƌĞŵŝƚƚĞĚƵŶĚĞƌǇŽƵƌƉƌŽƉŽƐĂů͘

CenturyLink Response: Accept and comply.
CenturyLink will provide payment of commissions within 20 days of the preceding month. For example,
commissions for the month of January would be received by the State no later than February 20.
CenturyLink prefers to send the commission payments electronically, however, we would be able to
provide a paper check, should the State desire.
A monthly commission statement will be generated for the State that will provide the revenue for each
inmate telephone as a separate line. This revenue will be broken out by collect and debit/advance pay
(prepaid), and also by the classification of the call (local, interstate, international, etc). In addition, the
State will receive a Year To Date Summary Report of revenue, and a monthly Rate Audit Report.
Sample commission reports are included with our Sample Reports attachment that has been uploaded
to BidSync under file attachment name: CenturyLink Response to UDC RFP JM14012 – Sample
Reports.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 212
Submitted: August 11, 2014
p. 986

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϲ͘ϯ͘

ĞƐĐƌŝďĞŚŽǁƚŚĞƌĞƉŽƌƚĞĚƌĞǀĞŶƵĞƐĂŶĚƌĞŵŝƚƚĞĚĐŽŵŵŝƐƐŝŽŶƐĐĂŶďĞĂƵĚŝƚĞĚĂŶĚͬŽƌǀĞƌŝĨŝĞĚďǇƚŚĞ
^ƚĂƚĞƚŽĞŶƐƵƌĞƚŚĞĂĐĐƵƌĂĐǇĂŶĚŝŶƚĞŐƌŝƚǇŽĨĐŽŵŵŝƐƐŝŽŶƉĂǇŵĞŶƚƐ͘

CenturyLink Response: Accept and comply.
CenturyLink imports call detail records (CDRs) from the Enforcer system on a daily basis into the
Commissioning of Prison Systems (COPS) database. At the end of the month, these records are
processed by COPS to generate the commissions owed to the various accounts.
As part of the commissioning cycle, we use several processes to ensure that all CDRs have been
imported and accounted for. If we find any discrepancies, we immediately investigate and resolve the
issue, and recalculate the commissions.
The State can perform its own audit fairly simply. The Enforcer has a robust reporting system, and one
of the reports is the “Revenue by Account Type” report, which will give the State a total of all messages,
minutes, and revenue for s specific time period. Commissions are not on this report; however, the
State can easily perform that calculation.
The Revenue by Account Type report can then be compared to the monthly Commission and Revenue
Statement Report generated by the COPS system to ensure accuracy. Examples of the two reports
are shown below. (Please note that the Commission and Revenue Statement Report is not shown in
its entirety; complete reports can be found in the Sample Reports attachment that has been uploaded
to BidSync under file attachment name: CenturyLink Response to UDC RFP JM14012 – Sample
Reports.
Note that the numbers highlighted in yellow match. These are actual reports from an existing account,
however the name on the account has been deleted.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 213
Submitted: August 11, 2014
p. 987

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϭ͘

ƌĞĚĞŶƚŝĂůƐʹWƌŽǀŝĚĞƚŚĞĨŽůůŽǁŝŶŐĚŽĐƵŵĞŶƚƐ͕ƚŚĞƐĞĚŽĐƵŵĞŶƚƐǁŝůůďĞŵĂŝŶƚĂŝŶĞĚǁŝƚŚƚŚĞĐŽŶƚƌĂĐƚĚƵƌŝŶŐƚŚĞ
ůŝĨĞŽĨƚŚĞĐŽŶƚƌĂĐƚ͗
Ă͘
ď͘
Đ͘

ƵƐŝŶĞƐƐ>ŝĐĞŶƐĞ͖
&ŽƌŵtͲϵ͕ZĞƋƵĞƐƚĨŽƌdĂǆƉĂǇĞƌ/ĚĞŶƚŝĨŝĐĂƚŝŽŶEƵŵďĞƌĂŶĚĞƌƚŝĨŝĐĂƚŝŽŶƐ͕ĐŽŶƚĂŝŶŝŶŐďƵƐŝŶĞƐƐŶĂŵĞ͕
ĨĞĚĞƌĂůŝĚĞŶƚŝĨŝĐĂƚŝŽŶŶƵŵďĞƌ͕ƌĞŵŝƚƚĂŶĐĞĂĚĚƌĞƐƐ͕ĂŶĚĂƵƚŚŽƌŝǌĞĚƐŝŐŶĂƚƵƌĞ͖ĂŶĚ
WƌŽĨĞƐƐŝŽŶĂů>ŝĐĞŶƐĞƐĨŽƌƐƚĂĨĨƉƌŽƉŽƐĞĚƚŽƉƌŽǀŝĚĞĐŽŶƚƌĂĐƚƐĞƌǀŝĐĞƐ͘

CenturyLink Response: Accept and comply.
CenturyLink Public Communications, Inc.’s (d/b/a CenturyLink) business license # is 13746250143 and is active and in Good Standing. CenturyLink Public Communications, Inc. was first
registered on 09/23/1997 and last renewed on 09/11/2013. A copy of our W-9 is provided on the
following page.
To the best of our knowledge, there will be no need for any staff assigned to UDC to have any
specialized professional licensing (as defined on the Utah.gov website) to install or administer the
inmate telephone system and related services. The in-state, dedicated Program Manager and
System Administrator/Technicians will be trained and certified on the Enforcer system. If any
unforeseen electrical work (or any other type of work requiring a specialized professional license)
is necessary during the installation and ongoing administration of the contract, a licensed
contractor would be hired to complete the work.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 219
Submitted: August 11, 2014
p. 993

State of Utah

Bid JM14012

Section 5 – Detailed Response

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 220
Submitted: August 11, 2014
p. 994

State of Utah

Bid JM14012

Section 5 – Detailed Response

Ϯ͘

/ŶƐƵƌĂŶĐĞĞƌƚŝĨŝĐĂƚŝŽŶʹŽŶƚƌĂĐƚŽƌĂŶĚĂŶǇƐƵďĐŽŶƚƌĂĐƚŽƌƐƐŚĂůůŵĂŝŶƚĂŝŶĂŶŽĐĐƵƌƌĞŶĐĞͲďĂƐĞĚŝŶƐƵƌĂŶĐĞƉŽůŝĐǇ͘
^ĂŝĚĐŽǀĞƌĂŐĞƐŚĂůůďĞŵĂŝŶƚĂŝŶĞĚƚŚƌŽƵŐŚŽƵƚƚŚĞƚĞƌŵŽĨƚŚĞĐŽŶƚƌĂĐƚ͘WƌŝŽƌƚŽĨŝŶĂůŝǌŝŶŐƚŚĞĂǁĂƌĚ
ƌĞĐŽŵŵĞŶĚĂƚŝŽŶƚŚĞƐƵĐĐĞƐƐĨƵůŽĨĨĞƌŽƌǁŝůůďĞƌĞƋƵŝƌĞĚƚŽƉƌŽǀŝĚĞǀĞƌŝĨŝĐĂƚŝŽŶŽĨƚŚĞĨŽůůŽǁŝŶŐŝŶƐƵƌĂŶĐĞ
ĐŽǀĞƌĂŐĞ͗
'ĞŶĞƌĂů>ŝĂďŝůŝƚǇ;ŝŶĐůƵĚŝŶŐƉĞƌƐŽŶĂůŝŶũƵƌǇĂŶĚƉƌŽƉĞƌƚǇĚĂŵĂŐĞͿ
tŽƌŬĞƌƐŽŵƉĞŶƐĂƚŝŽŶ

Ψϭ͕ϬϬϬ͕ϬϬϬ͘ϬϬƉĞƌŽĐĐƵƌƌĞŶĐĞͬΨϯ͕ϬϬϬ͕ϬϬϬ͘ϬϬĂŐŐƌĞŐĂƚĞ
ƐƌĞƋƵŝƌĞĚďǇhƚĂŚ>Ăǁ

CenturyLink Response: Accept and comply.
ϯ͘

ƐƚĂƚĞŵĞŶƚĂƚƚĞƐƚŝŶŐĂďŝůŝƚǇƚŽŵĞĞƚƚŚĞƐĐŽƉĞŽĨǁŽƌŬʹŽƌĐůĞĂƌůǇŶŽƚŝŶŐĂŶǇĞǆĐĞƉƚŝŽŶƐ͖ŝĨĞǆĐĞƉƚŝŽŶƐĂƌĞƚĂŬĞŶ͕
ƚŚĞŶŽĨĨĞƌŽƌƐŵƵƐƚŽƵƚůŝŶĞ͕ŝŶƚŚĞŝƌƉƌŽƉŽƐĂů͕ƚŚĞZ&WƐĞĐƚŝŽŶǁŚĞƌĞĞǆĐĞƉƚŝŽŶƐĂƌĞƚĂŬĞŶ͕ƚŚĞƌĞĂƐŽŶ;ƐͿĨŽƌ
ĞǆĐĞƉƚŝŽŶƐĂŶĚŚŽǁƚŚĞǇǁŝůůĂĐĐŽŵƉůŝƐŚƚŚĞƐĂŵĞĨƵŶĐƚŝŽŶ;ŽƌŝŶƚĞŶƚͿƚŚĂƚŝƐƌĞƋƵŝƌĞĚďǇƚŚĞZ&W͘/ƚŝƐƚŚĞŝŶƚĞŶƚ
ŽĨhƚŽĂĐƋƵŝƌĞĚĞƐŝƌĞĚŝŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶĨƵŶĐƚŝŽŶƐƵƚŝůŝǌŝŶŐƌĞůŝĂďůĞŽĨĨĞƌŽƌƐǇƐƚĞŵƐ;ĞƋƵŝƉŵĞŶƚͿĂŶĚ
ƐĞƌǀŝĐĞƐ͘/ƚŝƐŶŽƚƚŚĞŝŶƚĞŶƚŽĨhƚŽƐƉĞĐŝĨǇǁŚĂƚƐǇƐƚĞŵƐ;ĞƋƵŝƉŵĞŶƚͿĂŶĚͬŽƌƐĞƌǀŝĐĞƐŽĨĨĞƌŽƌƐĐĂŶͬƐŚŽƵůĚ
ƵƚŝůŝǌĞƚŽĚĞůŝǀĞƌƐƵĐŚĨƵŶĐƚŝŽŶƐͬƐĞƌǀŝĐĞƐ͘

CenturyLink Response: Accept and comply.
CenturyLink has reviewed the Scope of Work and attests that we have the ability to meet the
scope of work and have no exceptions.
ϰ͘

ĂƐĞĚƵƉŽŶƚŚĞŶƵŵďĞƌŽĨŝŶŵĂƚĞƚĞůĞƉŚŽŶĞƐůŽĐĂƚĞĚĂƚƚŚĞƌĂƉĞƌƐŝƚĞ͕ƚŚĞƉŚǇƐŝĐĂůůĂǇŽƵƚŽĨƚŚĞĨĂĐŝůŝƚŝĞƐĂŶĚ
ƚŚĞĞƋƵŝƉŵĞŶƚƌĞƋƵŝƌĞŵĞŶƚƐŽĨƚŚĞŽĨĨĞƌĞĚƐǇƐƚĞŵ͕ĂƉƉƌŽǆŝŵĂƚĞůǇŚŽǁůŽŶŐǁŽƵůĚŝƚƚĂŬĞǇŽƵƚŽŝŶƐƚĂůůĂĨƵůůǇ
ŽƉĞƌĂƚŝŽŶĂůƐǇƐƚĞŵ͍,ŽǁůŽŶŐĂƚƚŚĞ'ƵŶŶŝƐŽŶƐŝƚĞ͍,ŽǁůŽŶŐĂƚƚŚĞ͞ŽƚŚĞƌ͟hƐŝƚĞƐ͕Ğ͘Ő͕͘ŽŵŵƵŶŝƚǇ
ŽƌƌĞĐƚŝŽŶĂůĞŶƚĞƌƐ͍ǆƉůĂŝŶǇŽƵƌƉƌŽƉŽƐĞĚŝŵƉůĞŵĞŶƚĂƚŝŽŶƉůĂŶĂŶĚƚŝŵĞůŝŶĞƚŚĂƚŽƵƚůŝŶĞƐƐƚĞƉƐƌĞƋƵŝƌĞĚƚŽ
ĐŽŵƉůĞƚĞƚŚĞŝŶƐƚĂůůĂƚŝŽŶŽĨǇŽƵƌƉƌŽƉŽƐĞĚƐǇƐƚĞŵƐͬƐĞƌǀŝĐĞ͕ƚĞƐƚŝŶŐ͕ƚƌĂŝŶŝŶŐ͕ĞƚĐ͘DŝůĞƐƚŽŶĞƐŵƵƐƚŝŶĐůƵĚĞĂ
ŐƵĂƌĂŶƚĞĞƚŚĂƚƚŚĞŝŶŵĂƚĞƐǇƐƚĞŵǁŝůůďĞϵϬйŽƉĞƌĂƚŝŽŶĂůĂŶĚǁŽƌŬŝŶŐƉƌŽƉĞƌůǇďǇĚĂǇϯϬ;ŝĨŶŽƚƐŽŽŶĞƌͿ͕ĂŶĚ
ϭϬϬйĨƵůůǇŽƉĞƌĂƚŝŽŶĂůĂŶĚǁŽƌŬŝŶŐƉƌŽƉĞƌůǇďǇĚĂǇϵϬ;ŝĨŶŽƚƐŽŽŶĞƌͿ͖

CenturyLink Response: Accept and comply.
This information is provided in our Implementation Plan Summary Overview and Implementation
Plan Gantt Chart that was provided as part of our response to Item 2 - Installation Requirements,
Sub Item 2.1. CenturyLink commits that the Enforcer system will be 90% operational and working
properly by day 30 (if not sooner), and 100% fully operational and working properly by day 90 (if
not sooner).
ϱ͘

ƉůĞĚŐĞƚŽŽďƚĂŝŶƚŚĞƌĞƋƵŝƌĞĚƐƵƌĞƚǇďŽŶĚ͕ƉĂǇĂďůĞƚŽh͕ŝŶƚŚĞĂŵŽƵŶƚŽĨ&/s,hEZd,Kh^E
K>>Z^;ΨϱϬϬ͕ϬϬϬ͘ϬϬͿĐŽǀĞƌŝŶŐƚŚĞƐĞƌǀŝĐĞƐŝŶƚŚŝƐĐŽŶƚƌĂĐƚʹƉƌŝŽƌƚŽĨŝŶĂůŝǌĂƚŝŽŶŽĨĂǁĂƌĚƌĞĐŽŵŵĞŶĚĂƚŝŽŶ͖

CenturyLink Response: Accept and comply.
CenturyLink pledges that we can and will obtain the required surety bond prior to finalization of
award recommendation.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 221
Submitted: August 11, 2014
p. 995

State of Utah

Bid JM14012

Section 5 – Detailed Response

ϲ͘

ƵƚŽĨĨƐǁŝƚĐŚĞƐĨƌŽŵƚŚĞŵŽŶŝƚŽƌŝŶŐƉƌŽŐƌĂŵƵƉŐƌĂĚĞ͕ƌĞƉĂŝƌ͕ƐƚĂŶĚĂƌĚŝǌĞ;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϲͿ

CenturyLink Response: Accept and comply.
ϳ͘

&ƵŶĐƚŝŽŶŽŶĞǆŝƐƚŝŶŐƚǁŝƐƚĞĚƉĂŝƌĐŽƉƉĞƌĐĂďůŝŶŐŽƌƐƵƉƉůǇĂŶĚŝŶƐƚĂůůŶĞǁĐĂďůŝŶŐĂƚƚŚĞKĨĨĞƌŽƌ͛ƐĞǆƉĞŶƐĞ;Z&W
^ĞĐƚŝŽŶ͗ϭ͘ϭϵͿ

CenturyLink Response: Accept and comply.
ϴ͘

ĐĐĞƐƐĨŽƌƐƚĂĨĨƚŽŵŽŶŝƚŽƌƉŚŽŶĞĐĂůůƐƌĞĂůƚŝŵĞĨƌŽŵĂŶǇĐŽŵƉƵƚĞƌ;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϮϮ͕Ϳ

CenturyLink Response: Accept and comply.
ϵ͘

ZĞŵŽƚĞůǇƌĞǀŝĞǁƌĞĐŽƌĚĞĚĐĂůůƐ;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϮϮ͕Ϳ

CenturyLink Response: Accept and comply.
ϭϬ͘

^ƚŽƌĞĐĂůůƐĨŽƌŵŝŶŝŵƵŵϭǇĞĂƌĂŶĚĚŽǁŶůŽĂĚƚŽŽƌĞůĞĐƚƌŽŶŝĐĨŝůĞ;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϮϮ͕Ϳ

CenturyLink Response: Accept and comply.
CenturyLink will exceed this requirement by storing call online for the life of the contract.
ϭϭ͘

DŽŶŝƚŽƌǁŚŽĂŶĚǁŚĂƚŶƵŵďĞƌŝƐďĞŝŶŐĐĂůůĞĚ;Z&W^ĞĐƚŝŽŶ͗ϭ͘Ϯϯ͕ϭ͘ϯϰΘϭ͘ϯϲͿ

CenturyLink Response: Accept and comply.
ϭϮ͘

ϮϰͬϳƐƵƉƉŽƌƚ͕ƌĞƐƉŽŶƐĞƚŝŵĞΘŽŶͲĐĂůůƐĞƌǀŝĐĞƐ;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϮϰΘϰ͘ϭͿ

CenturyLink Response: Accept and comply.
ϭϯ͘

dǁŽĨƵůůƚŝŵĞŽŶͲƐŝƚĞƚĞĐŚŶŝĐŝĂŶƐͲϭĂƚh^WĂŶĚϭĂƚh&;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϮϰΘϱ͘ϳͿ

CenturyLink Response: Accept and comply.
ϭϰ͘

WƌŽǀŝĚĞƚƌĂŝŶŝŶŐͬŝŶƐƚƌƵĐƚŝŽŶƐĨŽƌŶĞǁŚŝƌĞƐĂŶĚĂůůƉĞƌƐŽŶŶĞů;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϮϴͿ

CenturyLink Response: Accept and comply.
ϭϱ͘

ĂƉĂďŝůŝƚǇĨŽƌŶŐůŝƐŚĂŶĚ^ƉĂŶŝƐŚ;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϯϭͿ

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 222
Submitted: August 11, 2014
p. 996

State of Utah

Bid JM14012

Section 5 – Detailed Response

CenturyLink Response: Accept and comply.
ϭϲ͘

^ƉĂĐĞƌĞƋƵŝƌĞŵĞŶƚƐ͕ĞƋƵŝƉŵĞŶƚĐŽŶĨŝŐƵƌĂƚŝŽŶͬƐŝƚĞǀŝƐŝƚ;Z&W^ĞĐƚŝŽŶ͗Ϯ͘ϯͿ

CenturyLink Response: Accept and comply.
ϭϳ͘

/ŶƚĞŶƚƚŽ^ƵďĐŽŶƚƌĂĐƚ;Z&W^ĞĐƚŝŽŶϱ͘ϭϯͿ

CenturyLink Response: Accept and comply.
ϭϴ͘

WƌŽǀŝĚĞĐŽŵƉůĞƚĞůŝƐƚŽĨĂůůĐƵƌƌĞŶƚĂŶĚƉƌĞǀŝŽƵƐĐƵƐƚŽŵĞƌƐĨŽƌƵƉƚŽƚŚĞϱǇĞĂƌƉĞƌŝŽĚƐƉĞĐŝĨŝĞĚŝŶƚŚĞZ&W;Z&W
^ĞĐƚŝŽŶϱ͘ϭϰͿ

CenturyLink Response: Accept and comply.
ϭϵ͘

/ŶƚĞƌͲ^ƚĂƚĞĐŽŵŵŝƐƐŝŽŶƉĂǇŽƵƚ;Z&W^ĞĐƚŝŽŶ͗ϲͿ

CenturyLink Response: Accept and comply.
WƌŽƉŽƐĂůZĞƐƉŽŶƐĞZĞƋƵŝƌĞŵĞŶƚƐ
KĨĨĞƌŽƌƐŵƵƐƚƐƵďŵŝƚƉƌŽƉŽƐĂůƐƚŚĂƚĚĞƚĂŝůƚŚĞŝƌĞǆƉĞƌŝĞŶĐĞĂŶĚƋƵĂůŝĨŝĐĂƚŝŽŶƐŝŶƚŚĞĨŽůůŽǁŝŶŐĂƌĞĂƐ͗
ϭ͘

ůůĞƋƵŝƉŵĞŶƚŵƵƐƚďĞŶĞǁ;ŽƌǁŽƌŬĂƐŶĞǁͿ͕ďĞĨƵůůǇĨƵŶĐƚŝŽŶĂůĂŶĚƐƚĂƚĞŽĨƚŚĞĂƌƚ;Z&W^ĞĐƚŝŽŶƐ͗ϭ͘ϭ͕ϭ͘ϵΘϮ͘ϴͿ

Ϯ͘

ŽŶƐƚĂŶƚƌĞƉĂŝƌͬŵĂŝŶƚĞŶĂŶĐĞ͕ƵƉŐƌĂĚĞƐ͕ƌĞƉůĂĐĞŵĞŶƚƐ͕ƐŽĨƚǁĂƌĞƵƉĚĂƚĞƐ͕ĞƚĐ͘;Z&W^ĞĐƚŝŽŶƐ͗ϭ͘ϭ͕ϭ͘ϰϰΘϰ͘ϭʹ
ϰ͘ϭϮͿ

ϯ͘

,ĂƌĚǁĂƌĞŵĞĞƚŽƌĞǆĐĞĞĚƐƐƉĞĐƐ;ZW&^ĞĐƚŝŽŶƐ͗ϭ͘Ϯ;Ͳ'ͿΘϮ͘ϴͿ

ϰ͘

ĐĐĞƐƐŝďůĞĨƵŶĐƚŝŽŶƐĨŽƌƚŚĞĚĞĂĨͬŶĞǁƚĞĐŚŶŽůŽŐǇ;Z&W^ĞĐƚŝŽŶƐ͗ϭ͘ϯΘϯ͘ϭͿ

ϱ͘

ĂƉĂďŝůŝƚǇĨŽƌĂĚĚŝƚŝŽŶĂůůĂŶŐƵĂŐĞƐĂŶĚƚƌĂŶƐůĂƚŝŽŶͬŝŶƚĞƌƉƌĞƚĂƚŝŽŶƐĞƌǀŝĐĞƐ;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϯϭͿ

ϲ͘

KƵƚůŝŶĞŚŽǁhǁŝůůĂĐĐĞƐƐƌĞƉŽƌƚƐͬĚĂƚĂĂŶĚǁŚĂƚŵƵůƚŝƉůĞƐĞĂƌĐŚƉĂƌĂŵĞƚĞƌƐĂƌĞĂǀĂŝůĂďůĞƚŽǀŝĞǁĂŶĚƐŽƌƚ
ŝŶĨŽƌŵĂƚŝŽŶ;Z&W^ĞĐƚŝŽŶƐ͗ϭ͘ϯϰͿ

ϳ͘

ďŝůŝƚǇƚŽŵĂŬĞŶŽƚĞƐ͕ĨůĂŐĐĂůůƐĂŶĚƐĞŐŵĞŶƚƐŽĨĐĂůůƐ;ZW&^ĞĐƚŝŽŶ͗ϭ͘ϯϱͿ

ϴ͘

ŽŵŵŝƐƐĂƌǇKƌĚĞƌƐƚŚƌŽƵŐŚ^ƉĞĞĚŝĂůŽŶŶĞĐƚŝŽŶǀŝĂ^/WŽƌĞƋƵŝǀĂůĞŶƚƚĞĐŚŶŽůŽŐǇ;Z&W^ĞĐƚŝŽŶ͗ϯ͘ϮͿ

ϵ͘

^ŝƚĞƉƌŽŐƌĂŵŵĂďůĞͬĐŽŶƚƌŽůůĂďůĞďǇƐǇƐƚĞŵĂĚŵŝŶŝƐƚƌĂƚŽƌƐŽŶͲƐŝƚĞĂŶĚƌĞŵŽƚĞůǇ;Z&W^ĞĐƚŝŽŶƐ͗ϭ͘ϰϯΘϰ͘ϭͿ

ϭϬ͘

^ƵƉƉŽƌƚĨŽƌĞǆŝƐƚŝŶŐŚĂƌĚǁĂƌĞĂŶĚǁŝƌĞůĞƐƐĚĞǀŝĐĞƐ;Z&W^ĞĐƚŝŽŶƐ͗ϭ͘ϰϰΘϮ͘ϲͿ

ϭϭ͘

WƌĞͲƉĂŝĚƉŚŽŶĞƚŝŵĞƐ;ĐĂƌĚͲůĞƐƐͿʹĚĞďŝƚĨƌŽŵŝŶŵĂƚĞĂĐĐŽƵŶƚ;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϰϲͿ

ϭϮ͘

/ŶŵĂƚĞĐŽŵŵƵŶŝĐĂƚŝŽŶĞŶŚĂŶĐĞŵĞŶƚƐͲůĂƚĞƐƚƉƌŽǀĞŶƚĞĐŚŶŽůŽŐǇ;Z&W^ĞĐƚŝŽŶƐ͗ϯ͘ϭΘϯ͘ϮͿ

ϭϯ͘

EĞǁƚĞĐŚŶŽůŽŐǇϵϱйŽƉĞƌĂƚŝŽŶĂůǁŝƚŚŝŶϯϬĚĂǇƐĨƌŽŵƵƐƚŽŵĞƌĂƉƉƌŽǀĂů;Z&W^ĞĐƚŝŽŶ͗ϯ͘ϯͿ

ϭϰ͘

ǆƉĞƌŝĞŶĐĞŝŶŽƌƌĞĐƚŝŽŶĂůƐĞƚƚŝŶŐ͕ƉĞƌƐŽŶŶĞůƌĞƐƵŵĞƐ͕ƋƵĂůŝĨŝĐĂƚŝŽŶƐ͕ĞƚĐ͘;Z&W^ĞĐƚŝŽŶƐ͗ϱ͘ϲΘϱ͘ϳͿ

ϭϱ͘

ďŝůŝƚǇƚŽƐĞƌǀĞƐŝǌĞŽĨůŽĐĂƚŝŽŶ͕ŚŽǁůŽŶŐƉƌŽǀŝĚŝŶŐĂŶĚĐŽŵƉĂƌĂďůĞůŝƐƚ͕;Z&W^ĞĐƚŝŽŶƐ͗ϭ͘ϰϱ͕ϯ͘ϮΘϱ͘ϭϮͿ

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 223
Submitted: August 11, 2014
p. 997

State of Utah

Bid JM14012

Section 5 – Detailed Response
ϭϲ͘

ƵƐƚŽŵĞƌƌĞĨĞƌĞŶĐĞůŝƐƚĐŽƵŶƚͬĨĞĞĚďĂĐŬĨƌŽŵĐƵƌƌĞŶƚ͕ƉƌĞǀŝŽƵƐĂŶĚ͞ůŽƐƚ͟ĐƵƐƚŽŵĞƌƐ;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϯϴ͕ϭ͘ϰϬ͕ϱ͘ϭϰͿ

ϭϳ͘

WƌŽǀŝĚĞ͞ƐĂŵƉůĞ͟ďŝůů;ŝŶǀŽŝĐĞͿƚŚĂƚĐŽŵƉůŝĞƐǁŝƚŚƚŚĞ^ƚĂƚĞ͛ƐďŝůůŝŶŐƐƉĞĐŝĨŝĐĂƚŝŽŶƐ;Z&W^ĞĐƚŝŽŶ͗ϲ͘ϭϬ͕Ϳ

ϭϴ͘

WƌŽǀŝĚĞĂĐŽŵƉŽƐŝƚĞ͞ƵŶŶĂŶĚƌĂĚƐƚƌĞĞƚ͟ĐƌĞĚŝƚƌĂƚŝŶŐƐĐŽƌĞĂŶĚƉƌŽŽĨŽĨĨŝŶĂŶĐŝĂůƐƚĂďŝůŝƚǇƚŚƌŽƵŐŚƚŚĞ
ƉƌŽǀŝƐŝŽŶŽĨĂŶĂƵĚŝƚĞĚ&ŝŶĂŶĐŝĂů^ƚĂƚĞŵĞŶƚ͘dŚĞ^ƚĂƚĞĚĞƐŝƌĞƐĂĐƌĞĚŝƚƌĂƚŝŶŐƐĐŽƌĞŽĨϯŽƌďĞƚƚĞƌ͘

ϭϵ͘

^ƵƉƉůŝĞƌ͛ƐKƌĂůWƌĞƐĞŶƚĂƚŝŽŶ;Z&W^ĞĐƚŝŽŶ͗ϭ͘ϯϴ͕ϭ͘ϰϬ͕^ƚĂŐĞϯ͕ƚƚĂĐŚŵĞŶƚ:Ϳ

CenturyLink Response: Accept and comply.
CenturyLink has provided a response to the UDC’s entire Scope of Work and fully understands that the
Proposal Response Requirements and referenced RFP Sections listed above are of particular
importance to UDC and that our proposal must provide detail and qualifications to demonstrate our
ability to meet these specific requirements.
ŽƐƚZĞƐƉŽŶƐĞZĞƋƵŝƌĞŵĞŶƚƐ
WůĞĂƐĞĞŶƵŵĞƌĂƚĞĂůůĐŽƐƚƐĂƐƉĞƌƚƚĂĐŚŵĞŶƚͲŽƐƚƌĞĂŬĚŽǁŶ^ŚĞĞƚ
ŽƐƚǁŝůůďĞĞǀĂůƵĂƚĞĚŝŶĚĞƉĞŶĚĞŶƚůǇĨƌŽŵƚŚĞdĞĐŚŶŝĐĂůƌĞƐƉŽŶƐĞ͕ĂŶĚƚŚĞƌĞĨŽƌĞŵƵƐƚďĞƐƵďŵŝƚƚĞĚĂƐĂƐĞƉĂƌĂƚĞ
ĚŽĐƵŵĞŶƚ͘/ŶĐůƵƐŝŽŶŽĨĂŶǇĐŽƐƚŽƌƉƌŝĐŝŶŐĚĂƚĂǁŝƚŚŝŶƚŚĞƚĞĐŚŶŝĐĂůƉƌŽƉŽƐĂůŵĂǇƌĞƐƵůƚŝŶǇŽƵƌƉƌŽƉŽƐĂůďĞŝŶŐũƵĚŐĞĚĂƐ
ŶŽŶͲƌĞƐƉŽŶƐŝǀĞ͘

CenturyLink Response: Accept and comply.
A completed Attachment D-Cost Breakdown Sheet has been uploaded to BidSync as file name:
CenturyLink UDC RFP JM14012 – Attachment D - Cost and Commission Revenue Sheet.
WZKWK^>Z^WKE^&KZDd
WƌŽƉŽƐĂůƐƐŚŽƵůĚďĞĐŽŶĐŝƐĞ͕ƐƚƌĂŝŐŚƚĨŽƌǁĂƌĚĂŶĚƉƌĞƉĂƌĞĚƐŝŵƉůǇĂŶĚĞĐŽŶŽŵŝĐĂůůǇ͘ǆƉĞŶƐŝǀĞĚŝƐƉůĂǇƐ͕ďŝŶĚŝŶŐƐŽƌ
ƉƌŽŵŽƚŝŽŶĂůŵĂƚĞƌŝĂůƐĂƌĞŶĞŝƚŚĞƌĚĞƐŝƌĞĚŶŽƌƌĞƋƵŝƌĞĚ͘,ŽǁĞǀĞƌ͕ƚŚĞƌĞŝƐŶŽŝŶƚĞŶƚŝŶƚŚĞƐĞŝŶƐƚƌƵĐƚŝŽŶƐƚŽůŝŵŝƚĂ
ƉƌŽƉŽƐĂů͛ƐĐŽŶƚĞŶƚŽƌƚŽĞǆĐůƵĚĞĂŶǇƌĞůĞǀĂŶƚŽƌĞƐƐĞŶƚŝĂůĚĂƚĂ͘
ůůƉƌŽƉŽƐĂůƐŵƵƐƚďĞŽƌŐĂŶŝǌĞĚĂŶĚƚŝƚůĞĚĨŽƌƚŚĞĨŽůůŽǁŝŶŐŚĞĂĚŝŶŐƐ;ŚĂƌĚĐŽƉǇƐƵďŵŝƐƐŝŽŶƐĂƌĞƚŽďĞŝŶĂƐƚĂŶĚĂƌĚϴЪǆ
ϭϭŝŶĐŚƚŚƌĞĞͲƌŝŶŐďŝŶĚĞƌͿ͗

CenturyLink Response: Accept and comply.
CenturyLink is submitting the proposal online through BidSync as recommended and preferred.
ϭ͘

^ĞĐƚŝŽŶdŝƚůĞ͗Z&W&Žƌŵ͘dŚĞ^ƚĂƚĞ͛ƐZĞƋƵĞƐƚĨŽƌWƌŽƉŽƐĂůĨŽƌŵĐŽŵƉůĞƚĞĚĂŶĚƐŝŐŶĞĚďǇƚŚĞŽĨĨĞƌŽƌ͘

CenturyLink Response: Accept and comply.
The Request for Proposal form has been completed and signed (electronically) online through
BidSync and is showing accepted status. The online form seems to have a technical glitch in that it
did not provide a way to circle or underline or otherwise select the business entity type on the
online form, so please note that CenturyLink Public Communications, Inc. is a Corporation entity.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 224
Submitted: August 11, 2014
p. 998

State of Utah

Bid JM14012

Section 5 – Detailed Response

Ϯ͘

^ĞĐƚŝŽŶdŝƚůĞ͗ǆĞĐƵƚŝǀĞ^ƵŵŵĂƌǇ͘dŚĞŽŶĞŽƌƚǁŽƉĂŐĞĞǆĞĐƵƚŝǀĞƐƵŵŵĂƌǇŝƐƚŽďƌŝĞĨůǇĚĞƐĐƌŝďĞƚŚĞŽĨĨĞƌŽƌΖƐ
ƉƌŽƉŽƐĂů͘dŚŝƐƐƵŵŵĂƌǇƐŚŽƵůĚŚŝŐŚůŝŐŚƚƚŚĞŵĂũŽƌĨĞĂƚƵƌĞƐŽĨƚŚĞƉƌŽƉŽƐĂů͘/ƚŵƵƐƚŝŶĚŝĐĂƚĞĂŶǇƌĞƋƵŝƌĞŵĞŶƚƐ
ƚŚĂƚĐĂŶŶŽƚďĞŵĞƚďǇƚŚĞŽĨĨĞƌŽƌ͘dŚĞƌĞĂĚĞƌƐŚŽƵůĚďĞĂďůĞƚŽĚĞƚĞƌŵŝŶĞƚŚĞĞƐƐĞŶĐĞŽĨƚŚĞƉƌŽƉŽƐĂůďǇƌĞĂĚŝŶŐ
ƚŚĞĞǆĞĐƵƚŝǀĞƐƵŵŵĂƌǇ͘

CenturyLink Response: Accept and comply.
CenturyLink’s Executive Summary has been provided as an upload to BidSync as file name
CenturyLink Response to UDC RFP JM14012 – Section 2. Executive Summary.
ϯ͘

^ĞĐƚŝŽŶdŝƚůĞ͗WƌŽƚĞĐƚĞĚ/ŶĨŽƌŵĂƚŝŽŶ͘ůůƉƌŽƚĞĐƚĞĚͬƉƌŽƉƌŝĞƚĂƌǇŝŶĨŽƌŵĂƚŝŽŶŵƵƐƚďĞŝŶĐůƵĚĞĚŝŶƚŚŝƐƐĞĐƚŝŽŶŽĨ
ƉƌŽƉŽƐĂůƌĞƐƉŽŶƐĞ͘ŽŶŽƚŝŶĐŽƌƉŽƌĂƚĞƉƌŽƚĞĐƚĞĚŝŶĨŽƌŵĂƚŝŽŶƚŚƌŽƵŐŚŽƵƚƚŚĞƉƌŽƉŽƐĂů͘ZĂƚŚĞƌ͕ƉƌŽǀŝĚĞĂ
ƌĞĨĞƌĞŶĐĞŝŶƚŚĞƉƌŽƉŽƐĂůƌĞƐƉŽŶƐĞĚŝƌĞĐƚŝŶŐƌĞĂĚĞƌƚŽƚŚĞƐƉĞĐŝĨŝĐĂƌĞĂŽĨƚŚŝƐWƌŽƚĞĐƚĞĚ/ŶĨŽƌŵĂƚŝŽŶƐĞĐƚŝŽŶ͘
ƌĞĚĂĐƚĞĚĐŽƉǇŽĨƚŚĞƉƌŽƉŽƐĂůŵƵƐƚďĞƐƵďŵŝƚƚĞĚǁŝƚŚƚŚĞƉƌŽƉŽƐĂů͘ŽŶƚƌĂĐƚŽƌĂĐŬŶŽǁůĞĚŐĞƐƚŚĂƚƚŚĞ
ŝŶĨŽƌŵĂƚŝŽŶĐŽŶƚĂŝŶĞĚŝŶƚŚĞƌĞĚĂĐƚĞĚĐŽƉǇǁŝůůďĞŵĂĚĞƉƵďůŝĐƵƉŽŶƌĞĐĞŝƉƚŽĨĂ'ZDƌĞƋƵĞƐƚ͘

CenturyLink Response: Accept and comply.
CenturyLink’s Protected Information has been provided as an upload to BidSync as file name
CenturyLink Response to UDC RFP JM14012 – Section 3. Protected Information.
ϰ͘

^ĞĐƚŝŽŶdŝƚůĞ͗&ŝŶĂŶĐŝĂů^ƚĂďŝůŝƚǇ͘ĞƐĐƌŝďĞǇŽƵƌĐŽŵƉĂŶǇΖƐĨŝŶĂŶĐŝĂůƐƚĂďŝůŝƚǇĂŶĚĞĐŽŶŽŵŝĐĐĂƉĂďŝůŝƚǇƚŽƉĞƌĨŽƌŵ
ƚŚĞĐŽŶƚƌĂĐƚƌĞƋƵŝƌĞŵĞŶƚƐ͘WƌŽǀŝĚĞǇŽƵƌĐŽŵƉĂŶǇΖƐĨŝŶĂŶĐŝĂůƐƚĂƚĞŵĞŶƚƐ;ĂƵĚŝƚĞĚ͕ŝĨĂǀĂŝůĂďůĞͿĨŽƌƚŚĞƉĂƐƚƚŚƌĞĞ
ĨŝƐĐĂůǇĞĂƌƐ͘&ŝŶĂŶĐŝĂůƐƚĂƚĞŵĞŶƚƐŵƵƐƚŝŶĐůƵĚĞƚŚĞĐŽŵƉĂŶǇΖƐĂůĂŶĐĞ^ŚĞĞƚĂŶĚ/ŶĐŽŵĞ^ƚĂƚĞŵĞŶƚŽƌWƌŽĨŝƚͬ>ŽƐƐ
^ƚĂƚĞŵĞŶƚƐ͘ůƐŽŝŶĐůƵĚĞĂƵŶΘƌĂĚƐƚƌĞĞƚĐŽŵƉƌĞŚĞŶƐŝǀĞƌĞƉŽƌƚ͕ŝĨĂǀĂŝůĂďůĞ͘/ĨǇŽƵƌĐŽŵƉĂŶǇŝƐĂƉƵďůŝĐůǇ
ƚƌĂĚĞĚĐŽŵƉĂŶǇ͕ƉůĞĂƐĞƉƌŽǀŝĚĞĂůŝŶŬƚŽǇŽƵƌĨŝŶĂŶĐŝĂůƌĞĐŽƌĚƐŽŶǇŽƵƌĐŽŵƉĂŶǇǁĞďƐŝƚĞŝŶůŝĞƵŽĨƉƌŽǀŝĚŝŶŐ
ŚĂƌĚĐŽƉŝĞƐ͘dŚĞ^ƚĂƚĞŽĨhƚĂŚƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽƌĞƋƵĞƐƚĂĚĚŝƚŝŽŶĂůŝŶĨŽƌŵĂƚŝŽŶŝƚĚĞĞŵƐŶĞĐĞƐƐĂƌǇƚŽĞǀĂůƵĂƚĞ
ĂŶKĨĨĞƌŽƌΖƐĨŝŶĂŶĐŝĂůĐĂƉĂďŝůŝƚǇ͘

CenturyLink Response: Accept and comply.
CenturyLink’s Financial Stability information has been provided as an upload to BidSync as file
name CenturyLink Response to UDC RFP JM14012 – Section 4. Financial Stability.
ϱ͘

^ĞĐƚŝŽŶdŝƚůĞ͗ĞƚĂŝůĞĚZĞƐƉŽŶƐĞ͘dŚŝƐƐĞĐƚŝŽŶƐŚŽƵůĚĐŽŶƐƚŝƚƵƚĞƚŚĞŵĂũŽƌƉŽƌƚŝŽŶŽĨƚŚĞƉƌŽƉŽƐĂůĂŶĚŵƵƐƚ
ĐŽŶƚĂŝŶĂƚůĞĂƐƚƚŚĞĨŽůůŽǁŝŶŐŝŶĨŽƌŵĂƚŝŽŶ͗
͘ ĐŽŵƉůĞƚĞŶĂƌƌĂƚŝǀĞŽĨƚŚĞŽĨĨĞƌŽƌΖƐĂƐƐĞƐƐŵĞŶƚŽĨƚŚĞǁŽƌŬƚŽďĞƉĞƌĨŽƌŵĞĚ͕ƚŚĞŽĨĨĞƌŽƌ͛ƐĂďŝůŝƚǇĂŶĚ
ĂƉƉƌŽĂĐŚ͕ĂŶĚƚŚĞƌĞƐŽƵƌĐĞƐŶĞĐĞƐƐĂƌǇƚŽĨƵůĨŝůůƚŚĞƌĞƋƵŝƌĞŵĞŶƚƐ͘dŚŝƐƐŚŽƵůĚĚĞŵŽŶƐƚƌĂƚĞƚŚĞŽĨĨĞƌŽƌΖƐ
ƵŶĚĞƌƐƚĂŶĚŝŶŐŽĨƚŚĞĚĞƐŝƌĞĚŽǀĞƌĂůůƉĞƌĨŽƌŵĂŶĐĞĞǆƉĞĐƚĂƚŝŽŶƐ͘ůĞĂƌůǇŝŶĚŝĐĂƚĞĂŶǇŽƉƚŝŽŶƐŽƌĂůƚĞƌŶĂƚŝǀĞƐ
ƉƌŽƉŽƐĞĚ͘
͘

ƐƉĞĐŝĨŝĐƉŽŝŶƚͲďǇͲƉŽŝŶƚƌĞƐƉŽŶƐĞ͕ŝŶƚŚĞŽƌĚĞƌůŝƐƚĞĚ͕ƚŽĞĂĐŚƌĞƋƵŝƌĞŵĞŶƚŝŶƚŚĞZ&W͘ZĞƐƉŽŶƐĞƐŵƵƐƚ
ĚĞŵŽŶƐƚƌĂƚĞĂŶƵŶĚĞƌƐƚĂŶĚŝŶŐŽĨƚŚĞƌĞƋƵŝƌĞŵĞŶƚƐĂŶĚƚŚĞĂďŝůŝƚǇƚŽƉĞƌĨŽƌŵ͘WƌŽƉŽƐĂůƐůĂĐŬŝŶŐƌĞƐƉŽŶƐĞƐ
ŵĂǇďĞƌĞũĞĐƚĞĚ͘

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 225
Submitted: August 11, 2014
p. 999

State of Utah

Bid JM14012

Section 5 – Detailed Response
͘

&ŽƌĞĂƐĞŝŶĞǀĂůƵĂƚŝŽŶ͕ǇŽƵƌƌĞƐƉŽŶƐĞŵƵƐƚŝŵŵĞĚŝĂƚĞůǇĨŽůůŽǁĞĂĐŚŝƚĞŵͬƐƉĞĐŝĨŝĐĂƚŝŽŶ;ƉĂƌĂŐƌĂƉŚ͕ƐƵďͲ
ƉĂƌĂŐƌĂƉŚ͕ĞƚĐ͘Ϳ͘zŽƵƌƵƐĞŽĨďŽůĚĞĚƉƌŝŶƚŽƌŽƚŚĞƌƚŚĂŶďůĂĐŬƉƌŝŶƚĨŽƌǇŽƵƌƌĞƐƉŽŶƐĞƐ͕ƚŽĚŝƐƚŝŶŐƵŝƐŚƚŚĞŵ
ĨƌŽŵƚŚĞĂĐƚƵĂůŝƚĞŵͬƐƉĞĐŝĨŝĐĂƚŝŽŶ͕ǁŽƵůĚďĞĂƉƉƌĞĐŝĂƚĞĚ͘^ŽŵĞŝƚĞŵƐͬƐƉĞĐŝĨŝĐĂƚŝŽŶƐĂƐŬǇŽƵƚŽ͞ĚĞƐĐƌŝďĞ͟
ƐŽŵĞƚŚŝŶŐ͘ĞĂǁĂƌĞ͕ŝĨŝƚĞŵƐͬƐƉĞĐŝĨŝĐĂƚŝŽŶƐĚŽŶŽƚƐƉĞĐŝĨŝĐĂůůǇĂƐŬĨŽƌĂĚĞƐĐƌŝƉƚŝŽŶĂŶĚǇĞƚŝƚŝƐŝŵƉůŝĞĚĂŶĚͬŽƌŝƚ
ǁŽƵůĚďĞŶĞĐĞƐƐĂƌǇĨŽƌĂŶĞǀĂůƵĂƚŽƌƚŽĨƵůůǇƵŶĚĞƌƐƚĂŶĚǇŽƵƌƌĞƐƉŽŶƐĞ͕ƚŚĞŶƉƌŽǀŝĚĞĂĚĞƐĐƌŝƉƚŝŽŶ͘/ŶƚŚŝƐ
ĐŝƌĐƵŵƐƚĂŶĐĞ͕ŝƚǁŝůůŶŽƚƐƵĨĨŝĐĞƚŽƐŝŵƉůǇƐƚĂƚĞ͕ĨŽƌĞǆĂŵƉůĞ͗͞ĐĐĞƉƚĂŶĚĐŽŵƉůǇ͘͟/ĨĂŶĞǀĂůƵĂƚŽƌŝƐůĞĨƚǁĂŶƚŝŶŐ
ĨŽƌŝŶĨŽƌŵĂƚŝŽŶƚŽĨƵůůǇƵŶĚĞƌƐƚĂŶĚǇŽƵƌƌĞƐƉŽŶƐĞ͕ƚŚĞŶǇŽƵƌƌĞƐƉŽŶƐĞǁŝůůďĞƐĐŽƌĞĚĂĐĐŽƌĚŝŶŐůǇ͘ĚĞƋƵĂƚĞůǇ
ĚĞƚĂŝůĞĚ͕ǇĞƚƐƵĐĐŝŶĐƚ͕;ĞǀĂůƵĂƚŽƌͲĨƌŝĞŶĚůǇͿƌĞƐƉŽŶƐĞƐĂƌĞƉƌĞĨĞƌƌĞĚ͘ZĞƐƉŽŶƐĞƐƚŚĂƚĚŝƌĞĐƚĞǀĂůƵĂƚŽƌƐƚŽ͞ƌĞĨĞƌ
ƚŽ͟ĂŶĚͬŽƌƚŽŝŶƚĞƌƉƌĞƚĚŽĐƵŵĞŶƚĂƚŝŽŶ͕Ğ͘Ő͕͘ĨƌŽŵƚĞĐŚŶŝĐĂůŵĂƚĞƌŝĂůƐ͕ƉĂŵƉŚůĞƚƐ͕ďƌŽĐŚƵƌĞƐ͕ǁĞďƐŝƚĞƐ͕ƵƌůƐ
ĞƚĐ͘ĂƌĞƵŶĂĐĐĞƉƚĂďůĞ͘zŽƵŵƵƐƚƌĞƐƉŽŶĚƚŽĞĂĐŚŝƚĞŵďǇƵƐŝŶŐŽŶĞŽĨƚŚĞďĞůŽǁůŝƐƚĞĚƌĞƐƉŽŶƐĞƐ͗
ϭͿ ĐĐĞƉƚĂŶĚĐŽŵƉůǇͲdŚŝƐƌĞƐƉŽŶƐĞƐŚŽƵůĚďĞĨŽůůŽǁĞĚǁŝƚŚĂďƌŝĞĨĂŶĚĐŽŶĐŝƐĞĞǆƉůĂŶĂƚŝŽŶƚŚĂƚ
ƐƵĨĨŝĐŝĞŶƚůǇĚĞƚĂŝůƐǇŽƵƌĂďŝůŝƚǇƚŽŵĞĞƚƚŚĞƐƉĞĐŝĨŝĞĚƌĞƋƵŝƌĞŵĞŶƚ;ƐͿƵŶůĞƐƐƚŚĞƐƉĞĐŝĨŝĐĂƚŝŽŶͬƌĞƋƵŝƌĞŵĞŶƚ
ŝƐĐůĞĂƌůǇ;ƵŶĞƋƵŝǀŽĐĂůůǇͿĂ͞ǇĞƐͬŶŽ͕͟͞ĐĂŶĚŽͬĐĂŶ͛ƚĚŽ͕͟͞ǁŝůůĚŽͬǁŽŶ͛ƚĚŽ͟ƚǇƉĞŽĨƐƉĞĐŝĨŝĐĂƚŝŽŶŝŶǁŚŝĐŚ
ĐĂƐĞ͞ĐĐĞƉƚĂŶĚĐŽŵƉůǇ͕͟ǁŝƚŚŽƵƚĂŶĂĐĐŽŵƉĂŶǇŝŶŐĞǆƉůĂŶĂƚŝŽŶ͕ǁŽƵůĚƐƵĨĨŝĐĞ͘
ϮͿ ĐĐĞƉƚĂŶĚĐŽŵƉůǇǁŝƚŚĞǆĐĞƉƚŝŽŶͲzŽƵŵƵƐƚĐůĞĂƌůǇƐƚĂƚĞƚŚĞĚŝĨĨĞƌĞŶĐĞďĞƚǁĞĞŶƚŚĞƐƉĞĐŝĨŝĐĂƚŝŽŶĂŶĚ
ǇŽƵƌĂďŝůŝƚǇƚŽŵĞĞƚƚŚĞƌĞƋƵŝƌĞŵĞŶƚ;ƐͿŽĨƚŚĞƐƉĞĐŝĨŝĐĂƚŝŽŶ͘
ϯͿ ĂŶŶŽƚĐŽŵƉůǇͲdŚŝƐƌĞƐƉŽŶƐĞƐŚŽƵůĚďĞĨŽůůŽǁĞĚǁŝƚŚƐƵĨĨŝĐŝĞŶƚĚĞƚĂŝůƚŚĂƚĞǆƉůĂŝŶƐǁŚǇƚŚĞ
ƐƉĞĐŝĨŝĐĂƚŝŽŶĐĂŶŶŽƚďĞŵĞƚ͘
dŚĞ^ƚĂƚĞĐŽŶƐŝĚĞƌƐĂƐƵŶĂĐĐĞƉƚĂďůĞ͕ŽĨĨĞƌŽƌƌĞƐƉŽŶƐĞƐƐƵĐŚĂƐ͕͞ŝĨƐĞůĞĐƚĞĚĂƐƚŚĞƐƵĐĐĞƐƐĨƵůĐŽŶƚƌĂĐƚŽƌ͕ƚŚĞŶ
ĂƉŽůŝĐǇͬƉƌŽĐĞĚƵƌĞǁŝůůďĞĐƌĞĂƚĞĚͬŝŵƉůĞŵĞŶƚĞĚ͟;ŽƌĂŶǇƚŚŝŶŐƐŝŵŝůĂƌͿ͘

CenturyLink Response: Accept and comply.
CenturyLink’s Detailed Response has been provided as an upload to BidSync as file name
CenturyLink Response to UDC RFP JM14012 – Section 5. Detailed Response.
ϲ͘

^ĞĐƚŝŽŶdŝƚůĞ͗WŽƚĞŶƚŝĂůŽŶĨůŝĐƚƐŽĨ/ŶƚĞƌĞƐƚ͘/ĚĞŶƚŝĨǇĂŶǇĐŽŶĨůŝĐƚ͕ŽƌƉŽƚĞŶƚŝĂůĐŽŶĨůŝĐƚŽĨŝŶƚĞƌĞƐƚ͕ƚŚĂƚŵŝŐŚƚĂƌŝƐĞ
ĚƵƌŝŶŐƚŚĞĐŽƵƌƐĞŽĨƚŚĞƉƌŽũĞĐƚ͘/ĨŶŽĐŽŶĨůŝĐƚƐĂƌĞĞǆƉĞĐƚĞĚ͕ŝŶĐůƵĚĞĂƐƚĂƚĞŵĞŶƚƚŽƚŚĂƚĞĨĨĞĐƚŝŶǇŽƵƌƉƌŽƉŽƐĂů͘

CenturyLink Response: Accept and comply.
CenturyLink does not expect any conflicts of interest.
ϳ͘

^ĞĐƚŝŽŶdŝƚůĞ͗ǆĐĞƉƚŝŽŶƐĂŶĚĚĚŝƚŝŽŶƐƚŽƚŚĞ^ƚĂŶĚĂƌĚdĞƌŵƐĂŶĚŽŶĚŝƚŝŽŶƐ͘WƌŽƉŽƐĞĚĞǆĐĞƉƚŝŽŶƐĂŶĚ
ĂĚĚŝƚŝŽŶƐƚŽƚŚĞ^ƚĂŶĚĂƌĚdĞƌŵƐĂŶĚŽŶĚŝƚŝŽŶƐŵƵƐƚďĞƐƵďŵŝƚƚĞĚŝŶƚŚŝƐƐĞĐƚŝŽŶ͘
KĨĨĞƌŽƌŵƵƐƚƐƵďŵŝƚĂƌĞĚůŝŶĞĚŽĐƵŵĞŶƚŝĚĞŶƚŝĨǇŝŶŐƚŚĞƉƌŽƉŽƐĞĚĞǆĐĞƉƚŝŽŶƐƚŽƚŚĞZ&WƚĞƌŵƐĂŶĚĐŽŶĚŝƚŝŽŶƐǁŝƚŚ
ƚŚĞƉƌŽƉŽƐĂůƐƵďŵŝƐƐŝŽŶĨŽƌƌĞǀŝĞǁĂŶĚĞǀĂůƵĂƚŝŽŶƉƵƌƉŽƐĞƐ͘
tĞďƐŝƚĞhZ>Ɛ͕ŽƌŝŶĨŽƌŵĂƚŝŽŶŽŶǁĞďƐŝƚĞhZ>ƐŵĂǇŶŽƚďĞƌĞƋƵĞƐƚĞĚŝŶƚŚĞZ&WĚŽĐƵŵĞŶƚĂŶĚŵĂǇŶŽƚďĞ
ƐƵďŵŝƚƚĞĚǁŝƚŚĂƉƌŽƉŽƐĂů͘hZ>ƐƉƌŽǀŝĚĞĚǁŝƚŚĂƉƌŽƉŽƐĂůŵĂǇƌĞƐƵůƚŝŶƚŚĂƚƉƌŽƉŽƐĂůďĞŝŶŐƌĞũĞĐƚĞĚĂƐŶŽŶͲ
ƌĞƐƉŽŶƐŝǀĞ͘hZ>ƐĂƌĞĂůƐŽƉƌŽŚŝďŝƚĞĚĨƌŽŵĂŶǇůĂŶŐƵĂŐĞŝŶĐůƵĚĞĚŝŶƚŚĞĨŝŶĂůĐŽŶƚƌĂĐƚĚŽĐƵŵĞŶƚ͘
KĨĨĞƌŽƌŵƵƐƚĂůƐŽƉƌŽǀŝĚĞƚŚĞŶĂŵĞ͕ĐŽŶƚĂĐƚŝŶĨŽƌŵĂƚŝŽŶ͕ĂŶĚĂĐĐĞƐƐƚŽƚŚĞƉĞƌƐŽŶ;ƐͿƚŚĂƚǁŝůůďĞĚŝƌĞĐƚůǇŝŶǀŽůǀĞĚ
ŝŶůĞŐĂůŶĞŐŽƚŝĂƚŝŽŶƐŽĨƚŚĞƚĞƌŵƐĂŶĚĐŽŶĚŝƚŝŽŶƐŝŶƚŚĞƉƌŽƉŽƐĂůƌĞƐƉŽŶƐĞ͘
/ĨƚŚĞƌĞĂƌĞŶŽĞǆĐĞƉƚŝŽŶƐĂŶĚĂĚĚŝƚŝŽŶƐƚŽƚŚĞ^ƚĂŶĚĂƌĚdĞƌŵƐĂŶĚŽŶĚŝƚŝŽŶƐ͕ŝŶĚŝĐĂƚĞ͞EŽŶĞ͟ŝŶƚŚŝƐƐĞĐƚŝŽŶ͘

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 226
Submitted: August 11, 2014
p. 1000

State of Utah

Bid JM14012

Section 5 – Detailed Response
CenturyLink Response: Accept and comply.
None. CenturyLink has reviewed the Standard Terms and Conditions and has no exceptions and
additions.
ϴ͘

^ĞĐƚŝŽŶdŝƚůĞ͗ŽƐƚĂŶĚŽŵŵŝƐƐŝŽŶZĞǀĞŶƵĞWƌŽƉŽƐĂů͘ƚƚĂĐŚŵĞŶƚͲŽƐƚĂŶĚŽŵŵŝƐƐŝŽŶZĞǀĞŶƵĞǁŝůůďĞ
ĞǀĂůƵĂƚĞĚŝŶĚĞƉĞŶĚĞŶƚůǇĨƌŽŵƚŚĞƚĞĐŚŶŝĐĂůƉƌŽƉŽƐĂů͕ĂŶĚŵƵƐƚďĞƐƵďŵŝƚƚĞĚƐĞƉĂƌĂƚĞĨƌŽŵƚŚĞƚĞĐŚŶŝĐĂů
ƌĞƐƉŽŶƐĞ͘/ŶĐůƵƐŝŽŶŽĨĂŶǇĐŽƐƚŽƌƉƌŝĐŝŶŐĚĂƚĂ͕ŝŶĐůƵĚŝŶŐƚŚĞůƚĞƌŶĂƚŝǀĞŽƐƚWƌŽƉŽƐĂů͕ǁŝƚŚŝŶƚŚĞƚĞĐŚŶŝĐĂů
ƉƌŽƉŽƐĂůŵĂǇƌĞƐƵůƚŝŶǇŽƵƌƉƌŽƉŽƐĂůďĞŝŶŐũƵĚŐĞĚĂƐŶŽŶͲƌĞƐƉŽŶƐŝǀĞ͘WůĞĂƐĞĞŶƵŵĞƌĂƚĞĂůůĐŽƐƚƐĂŶĚĐŽŵŵŝƐƐŝŽŶ
ƌĞǀĞŶƵĞŽŶƚŚĞĂƚƚĂĐŚĞĚŽƐƚĂŶĚŽŵŵŝƐƐŝŽŶZĞǀĞŶƵĞWƌŽƉŽƐĂů&Žƌŵ͘

CenturyLink Response: Accept and comply.
CenturyLink’s Cost and Commission Revenue Proposal has been provided as an upload to
BidSync as file name CenturyLink Response to UDC RFP JM14012 – Section 8. Cost and
Commission Proposal.
WZKWK^>s>hd/KE
ůůƉƌŽƉŽƐĂůƐƌĞĐĞŝǀĞĚŝŶƌĞƐƉŽŶƐĞƚŽƚŚŝƐZ&WǁŝůůďĞĞǀĂůƵĂƚĞĚďǇĂŶǀĂůƵĂƚŝŽŶŽŵŵŝƚƚĞĞŝŶĂŵĂŶŶĞƌĐŽŶƐŝƐƚĞŶƚǁŝƚŚƚŚĞ
hƚĂŚWƌŽĐƵƌĞŵĞŶƚĐŽĚĞ͕ƌƵůĞƐ͕ƉŽůŝĐŝĞƐ͕ĂŶĚĞǀĂůƵĂƚŝŽŶĐƌŝƚĞƌŝĂĞƐƚĂďůŝƐŚĞĚŝŶƚŚŝƐZ&W͘
ĂĐŚKĨĨĞƌŽƌďĞĂƌƐƐŽůĞƌĞƐƉŽŶƐŝďŝůŝƚǇĨŽƌƚŚĞŝƚĞŵƐŝŶĐůƵĚĞĚŽƌŶŽƚŝŶĐůƵĚĞĚǁŝƚŚŝŶƚŚĞƌĞƐƉŽŶƐĞƐƵďŵŝƚƚĞĚďǇƚŚĞKĨĨĞƌŽƌ͘
dŚŝƐŝƐĂDƵůƚŝƉůĞ^ƚĂŐĞĞǀĂůƵĂƚŝŽŶ͘

CenturyLink Response: Accept and comply.
^ƚĂŐĞϭ͗ĞƚĞƌŵŝŶĂƚŝŽŶŽĨZĞƐƉŽŶƐŝǀĞŶĞƐƐ
/Ŷ^ƚĂŐĞKŶĞŽĨƚŚĞƉƌŽĐĞƐƐ͕ƚŚĞĞǀĂůƵĂƚŝŽŶĐŽŵŵŝƚƚĞĞǁŝůůƌĞǀŝĞǁĂůůƉƌŽƉŽƐĂůƐƚŝŵĞůǇƌĞĐĞŝǀĞĚƚŽĚĞƚĞƌŵŝŶĞƚŚĞŝƌ
ƌĞƐƉŽŶƐŝǀĞŶĞƐƐƚŽƚŚĞZ&W͘EŽŶͲƌĞƐƉŽŶƐŝǀĞƉƌŽƉŽƐĂůƐ;ƉƌŽƉŽƐĂůƐƚŚĂƚĨĂŝůƚŽĐŽŶĨŽƌŵƚŽĂůůŵĂƚĞƌŝĂůƌĞƐƉĞĐƚƐŽĨƚŚŝƐZ&WͿǁŝůů
ďĞĚŝƐƋƵĂůŝĨŝĞĚĨƌŽŵĨƵƌƚŚĞƌĐŽŶƐŝĚĞƌĂƚŝŽŶĂŶĚǁŝůůŶŽƚŵŽǀĞŽŶƚŽƐƚĂŐĞƚǁŽ͘
dŚĞ^ƚĂƚĞƐƉĞĐŝĨŝĐĂůůǇƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽĚŝƐƋƵĂůŝĨǇĂŶǇƉƌŽƉŽƐĂůĨŽƌ͗
;ĂͿĂǀŝŽůĂƚŝŽŶŽĨƚŚĞhƚĂŚWƌŽĐƵƌĞŵĞŶƚŽĚĞ͖
;ďͿĂǀŝŽůĂƚŝŽŶŽĨĂƌĞƋƵŝƌĞŵĞŶƚŽĨƚŚŝƐZ&W͕ŝŶĐůƵĚŝŶŐƐŝŐŶŝĨŝĐĂŶƚĚĞǀŝĂƚŝŽŶƐŽƌĞǆĐĞƉƚŝŽŶƐ͖
;ĐͿƵŶůĂǁĨƵůŽƌƵŶĞƚŚŝĐĂůĐŽŶĚƵĐƚ͖
;ĚͿĂĐŚĂŶŐĞŝŶĐŝƌĐƵŵƐƚĂŶĐĞƐƚŚĂƚ͕ŚĂĚƚŚĞĐŚĂŶŐĞďĞĞŶŬŶŽǁŶĂƚƚŚĞƚŝŵĞƚŚĞƉƌŽƉŽƐĂůǁĂƐƐƵďŵŝƚƚĞĚ͕ǁŽƵůĚ
ŚĂǀĞĐĂƵƐĞĚƚŚĞƉƌŽƉŽƐĂůƚŽďĞĚŝƐƋƵĂůŝĨŝĞĚŽƌŶŽƚŚĂǀĞƚŚĞŚŝŐŚĞƐƚƐĐŽƌĞ͖Žƌ
;ĞͿŶŽƚŵĞĞƚŝŶŐĂŶǇͬŽƌĂůůŽĨƚŚĞDŝŶŝŵƵŵDĂŶĚĂƚŽƌǇZĞƋƵŝƌĞŵĞŶƚƐ͘
WƌŽƉŽƐĂůƐĚĞƚĞƌŵŝŶĞĚƚŽďĞŶŽŶͲƌĞƐƉŽŶƐŝǀĞ;ƚŚŽƐĞŶŽƚĐŽŶĨŽƌŵŝŶŐƚŽZ&WƌĞƋƵŝƌĞŵĞŶƚƐͿŵĂǇďĞĚŝƐƋƵĂůŝĨŝĞĚ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 227
Submitted: August 11, 2014
p. 1001

State of Utah

Bid JM14012

Section 5 – Detailed Response
^ƚĂŐĞϮ͗ĞƚĂŝůĞĚdĞĐŚŶŝĐĂůǀĂůƵĂƚŝŽŶ
^ƚĂŐĞdǁŽǁŝůůĐŽŶƐŝƐƚŽĨĂĚĞƚĂŝůĞĚĞǀĂůƵĂƚŝŽŶŽĨƚŚĞƉƌŽƉŽƐĂůƐƚŚĂƚŚĂǀĞŶŽƚďĞĞŶĚŝƐƋƵĂůŝĨŝĞĚŝŶ^ƚĂŐĞKŶĞ͘ĐŽŵŵŝƚƚĞĞ
ǁŝůůĞǀĂůƵĂƚĞƉƌŽƉŽƐĂůƐĂŐĂŝŶƐƚƚŚĞǁĞŝŐŚƚĞĚdĞĐŚŶŝĐĂůƌŝƚĞƌŝĂŝĚĞŶƚŝĨŝĞĚŽŶƚŚĞ͞WZKWK^>s>hd/KE^KZ^,d
;ƐĞĞƚƚĂĐŚŵĞŶƚ&ͲZ&WǀĂůƵĂƚŝŽŶ^ĐŽƌĞ^ŚĞĞƚͿ͘͟dŽƚĂůdĞĐŚŶŝĐĂůǀĂůƵĂƚŝŽŶǁŝůůĐŽŶƐŝƐƚŽĨϳϬйŽĨƚŚĞĂǀĂŝůĂďůĞdKd>
ƉŽŝŶƚƐ;/ŶĐůƵĚĞƐĂůůĞǀĂůƵĂƚŝŽŶĐƌŝƚĞƌŝĂĞǆĐĞƉƚĐŽƐƚͿ͘
KŶůǇƚŚŽƐĞWƌŽƉŽƐĂůƐƚŚĂƚĂĐŚŝĞǀĞϲϱйŽĨƚŚĞƉŽƐƐŝďůĞdŽƚĂůdĞĐŚŶŝĐĂůƐĐŽƌĞǁŝůůƉƌŽĐĞĞĚŽŶƚŽ^ƚĂŐĞϯ͗͘WƌŽƉŽƐĂůƐǁŝƚŚĂ
ƐĐŽƌĞŽĨůĞƐƐƚŚĂŶƚŚĞŵŝŶŝŵƵŵƌĞƋƵŝƌĞĚƚĞĐŚŶŝĐĂůƐĐŽƌĞǁŝůůďĞĚĞĞŵĞĚƵŶĂĐĐĞƉƚĂďůĞĂŶĚŝŶĞůŝŐŝďůĞĨŽƌĨƵƌƚŚĞƌ
ĐŽŶƐŝĚĞƌĂƚŝŽŶ͘
/ĨŽŶůǇŽŶĞƉƌŽƉŽƐĂůƌĞĐĞŝǀĞƐƚŚĞŵŝŶŝŵƵŵƐĐŽƌĞŽĨϲϱй͕ƚŚĞ^ƚĂƚĞƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽƌĞĚƵĐĞƚŚĞŵŝŶŝŵƵŵƐĐŽƌĞ
ƌĞƋƵŝƌĞŵĞŶƚĂƚŝƚƐĚŝƐĐƌĞƚŝŽŶ͘/ĨƚŚĞ^ƚĂƚĞĐŚŽŽƐĞƐƚŽƌĞĚƵĐĞƚŚĞŵŝŶŝŵƵŵƐĐŽƌĞƌĞƋƵŝƌĞŵĞŶƚŝƚƐŚĂůůďĞĚŽŶĞŝŶϱй
ŝŶĐƌĞŵĞŶƚƐƵŶƚŝůƐƵĐŚƚŝŵĞĂƐƚŚĞƉƌŽĐƵƌĞŵĞŶƚŽĨĨŝĐĞƌĚĞƚĞƌŵŝŶĞƐŝŶǁƌŝƚŝŶŐƚŚĂƚŶŽĨƵƌƚŚĞƌƌĞĚƵĐƚŝŽŶƐŝŶƚŚĞŵŝŶŝŵƵŵ
ƐĐŽƌĞǁŝůůďĞĐŽŶĚƵĐƚĞĚ͘dŚĞĚĞƚĞƌŵŝŶĂƚŝŽŶƐŚĂůůŝŶĐůƵĚĞĂũƵƐƚŝĨŝĐĂƚŝŽŶĨŽƌƚŚĞƌĞĚƵĐƚŝŽŶĂŶĚƚŚĞƌĞĂƐŽŶĨŽƌƚŚĞĐĞƐƐĂƚŝŽŶŽĨ
ĨƵƌƚŚĞƌƌĞĚƵĐƚŝŽŶƐ͘

CenturyLink Response: Accept and comply.
^ƚĂŐĞϯ͗^ƵƉƉůŝĞƌƐ͛KƌĂůWƌĞƐĞŶƚĂƚŝŽŶƐ
^ƵƉƉůŝĞƌŽƌĂůƉƌĞƐĞŶƚĂƚŝŽŶƐǁŝůůďĞŚĞůĚŽŶͲƐŝƚĞĂƚhƚĂŚĞƉĂƌƚŵĞŶƚŽĨŽƌƌĞĐƚŝŽŶƐĚŵŝŶŝƐƚƌĂƚŝŽŶƵŝůĚŝŶŐ͕ϭϰϳϭϳ^
DŝŶƵƚĞŵĂŶƌŝǀĞƌĂƉĞƌ͕hƚĂŚϴϰϬϮϬͲϵϮϰϵĂŶĚǁŝůůĐŽǀĞƌƚŚĞƐĞůĞĐƚĞĚhƐƉĞĐŝĨŝĐĂƚŝŽŶƐůŝƐƚĞĚŝŶƚŚŝƐZ&WĂŶĚŽƵƚůŝŶĞĚŝŶ
ƚƚĂĐŚŵĞŶƚ:ʹKƌĂůWƌĞƐĞŶƚĂƚŝŽŶŐĞŶĚĂ͘dŚĞ^ƚĂƚĞŽĨhƚĂŚĞǆƉĞĐƚƐƚŚĂƚKĨĨĞƌŽƌƐǁŝůůďĞĂǀĂŝůĂďůĞĨŽƌƐŽůƵƚŝŽŶƉƌĞƐĞŶƚĂƚŝŽŶ
ƐĞƐƐŝŽŶĚƵƌŝŶŐƚŚĞƐŝǆǁĞĞŬƐĨŽůůŽǁŝŶŐƚŚĞĐůŽƐĞŽĨƚŚŝƐZ&W͘dŚĞ^ƚĂƚĞƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽĐŽŶĚƵĐƚƐŝƚĞǀŝƐŝƚƐŽƌƚŽŝŶǀŝƚĞ
ƐƵƉƉůŝĞƌƐƚŽƉƌĞƐĞŶƚƚŚĞŝƌƉƌŽƉŽƐĂůĨĂĐƚŽƌƐͬƚĞĐŚŶŝĐĂůƐŽůƵƚŝŽŶƐƚŽƚŚĞǀĂůƵƚĂŝŽŶdĞĂŵ͘/ƚŝƐƚŚĞĞǆƉĞĐƚĂƚŝŽŶŽĨƚŚĞ^ƚĂƚĞƚŚĂƚ
ĂůůŬĞǇƉƌŽũĞĐƚƚĞĂŵŵĞŵďĞƌƐ͕ĂƐŝĚĞŶƚŝĨŝĞĚŝŶKĨĨĞƌŽƌ͛ƐƉƌŽƉŽƐĂů͕ǁŝůůďĞĂǀĂŝůĂďůĞĨŽƌƚŚĞƐĞƐƐŝŽŶ͘dŚŝƐĐĂŶďĞŝŶƉĞƌƐŽŶŽƌ
ƚŚƌŽƵŐŚĞůĞĐƚƌŽŶŝĐŵĞĂŶƐ͘
dŚĞ^ƚĂƚĞĞǆƉĞĐƚƐƚŽĞůĞǀĂƚĞƵƉƚŽƚŚƌĞĞ;ϯͿKĨĨĞƌŽƌƐƚŽƐĐŚĞĚƵůĞŽƌĂůƉƌĞƐĞŶƚĂƚŝŽŶƐ͘/ĨƚŚĞ^ƚĂƚĞĚĞƚĞƌŵŝŶĞƐŝƚŝƐŝŶŝƚƐďĞƐƚ
ŝŶƚĞƌĞƐƚ͕ŝƚŵĂǇĞůĞǀĂƚĞĂĚĚŝƚŝŽŶĂůKĨĨĞƌŽƌ;ƐͿĂƚĂŶǇƚŝŵĞ͘
ŽƐƚWƌŽƉŽƐĂůƐĂŶĚƌĞůĂƚĞĚĐŽƐƚŝŶĨŽƌŵĂƚŝŽŶŵƵƐƚŶŽƚďĞĚŝƐĐƵƐƐĞĚĚƵƌŝŶŐƚŚĞŽƌĂůƉƌĞƐĞŶƚĂƚŝŽŶŽĨƚŚĞƐƵƉƉůŝĞƌ͛ƐƚĞĐŚŶŝĐĂů
ƐŽůƵƚŝŽŶ͘

CenturyLink Response: Accept and comply.
^ƚĂŐĞϰ͗ŽƐƚWƌŽƉŽƐĂůǀĂůƵĂƚŝŽŶ
WƌŽƉŽƐĂůƐƐƵĐĐĞƐƐĨƵůŝŶƚŚĞdĞĐŚŶŝĐĂůǀĂůƵĂƚŝŽŶĂŶĚ^ƵƉƉůŝĞƌƐ͛KƌĂůWƌĞƐĞŶƚĂƚŝŽŶƐǁŝůůĂĚǀĂŶĐĞƚŽ^ƚĂŐĞϰŽƐƚWƌŽƉŽƐĂů
ǀĂůƵĂƚŝŽŶ͘
ǀĂůƵĂƚŝŽŶŽĨŽƐƚWƌŽƉŽƐĂůƐ͗ŽƐƚǀĂůƵĂƚŝŽŶǁŝůůĐŽŶƐŝƐƚŽĨϯϬйŽĨƚŚĞĂǀĂŝůĂďůĞdKd>ƉŽŝŶƚƐ͘dŚĞŽĨĨĞƌŽƌǁŝƚŚƚŚĞƌĞƚƵƌŶ
ƚŽƚŚĞ^ƚĂƚĞǁŝůůƌĞĐĞŝǀĞƚŚĞŵĂǆŝŵƵŵĂǀĂŝůĂďůĞŽƐƚƉŽŝŶƚƐ͘ůůŽƚŚĞƌŽĨĨĞƌŽƌƐǁŝůůƌĞĐĞŝǀĞƉŽŝŶƚƐĂƐĚĞƚĞƌŵŝŶĞĚďǇƚŚĞ
ƌĂƚŝŽΎŽĨƚŚĞŝƌƌĞƚƵƌŶƚŽƚŚĞŚŝŐŚĞƐƚŽĨĨĞƌĞĚƌĞƚƵƌŶ͘&ŝŶĂůƉƌŝĐĞƐĐŽƌĞƐǁŝůůďĞĐĂůĐƵůĂƚĞĚďĂƐĞĚŽŶƚŚĞĨŽůůŽǁŝŶŐ͗
ΎZĂƚŝŽĂůĐƵůĂƚŝŽŶ͗WŽŝŶƚƐĂƐƐŝŐŶĞĚƚŽĞĂĐŚŽĨĨĞƌŽƌ͛ƐĐŽƐƚƉƌŽƉŽƐĂůǁŝůůďĞďĂƐĞĚŽŶƚŚĞ,ŝŐŚĞƐƚKĨĨĞƌĞĚZĞƚƵƌŶ͘dŚĞŽĨĨĞƌŽƌ
ǁŝƚŚƚŚĞŚŝŐŚĞƐƚŽĨĨĞƌĞĚƌĞƚƵƌŶǁŝůůƌĞĐĞŝǀĞϭϬϬйŽĨƚŚĞĐŽƐƚƉŽŝŶƚƐ͘ůůŽƚŚĞƌŽĨĨĞƌŽƌƐǁŝůůƌĞĐĞŝǀĞĂƉŽƌƚŝŽŶŽĨƚŚĞƚŽƚĂůĐŽƐƚ
ƉŽŝŶƚƐďĂƐĞĚŽŶǁŚĂƚƉĞƌĐĞŶƚĂŐĞůŽǁĞƌƚŚĞŝƌŽĨĨĞƌĞĚƌĞƚƵƌŶŝƐƚŚĂŶƚŚĞ,ŝŐŚĞƐƚKĨĨĞƌĞĚZĞƚƵƌŶ͘ŶKĨĨĞƌŽƌǁŚŽƐĞŽĨĨĞƌĞĚ
ƌĞƚƵƌŶŝƐůĞƐƐƚŚĂŶŚĂůĨ;ϱϬйͿŽĨƚŚĞ,ŝŐŚĞƐƚKĨĨĞƌĞĚZĞƚƵƌŶǁŝůůƌĞĐĞŝǀĞŶŽƉŽŝŶƚƐ͘dŚĞĨŽƌŵƵůĂƚŽĐŽŵƉƵƚĞƚŚĞƉŽŝŶƚƐŝƐ͗
ŽƐƚWŽŝŶƚƐǆ;ϮͲŚŝŐŚĞƐƚƌĞƚƵƌŶͬKĨĨĞƌĞĚZĞƚƵƌŶͿ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 228
Submitted: August 11, 2014
p. 1002

State of Utah

Bid JM14012

Section 5 – Detailed Response
K^dͲE&/dE>z^/^
dŚĞhƚĂŚWƌŽĐƵƌĞŵĞŶƚŽĚĞΑϲϯ'ͲϲĂͲϳϬϴ͕ƌĞƋƵŝƌĞƐĂĐŽƐƚͲďĞŶĞĨŝƚĂŶĂůǇƐŝƐƚŽďĞĐŽŵƉůĞƚĞĚďǇƚŚĞ^ƚĂƚĞŝĨƚŚĞŚŝŐŚĞƐƚƐĐŽƌĞ
ĂǁĂƌĚĞĚďǇƚŚĞǀĂůƵĂƚŝŽŶŽŵŵŝƚƚĞĞ͕ŝŶĐůƵĚŝŶŐƚŚĞƐĐŽƌĞĨŽƌĐŽƐƚ͕ŝƐĂǁĂƌĚĞĚƚŽĂƉƌŽƉŽƐĂůŽƚŚĞƌƚŚĂŶƚŚĞůŽǁĞƐƚĐŽƐƚ
ƉƌŽƉŽƐĂů;ŽƌŝŶƚŚŝƐĐĂƐĞƚŚĞŚŝŐŚĞƐƚƌĞǀĞŶƵĞĞƐƚŝŵĂƚĞďĂĐŬƚŽƚŚĞ^ƚĂƚĞͿ͕ĂŶĚƚŚĞĚŝĨĨĞƌĞŶĐĞďĞƚǁĞĞŶƚŚĞĐŽƐƚŽĨƚŚĞŚŝŐŚĞƐƚ
ƐĐŽƌĞĚƉƌŽƉŽƐĂůĂŶĚƚŚĞůŽǁĞƐƚĐŽƐƚƉƌŽƉŽƐĂů;ŚŝŐŚĞƐƚƌĞǀĞŶƵĞĞƐƚŝŵĂƚĞͿĞǆĐĞĞĚƐƚŚĞŐƌĞĂƚĞƌŽĨΨϭϬ͕ϬϬϬŽƌϱйŽĨƚŚĞ
ůŽǁĞƐƚĐŽƐƚƉƌŽƉŽƐĂů;ŚŝŐŚĞƐƚƌĞǀĞŶƵĞĞƐƚŝŵĂƚĞͿ͘dŚĞƐƚĂƚƵƚĞŽƵƚůŝŶĞƐƚŚĞƉƌŽĐĞĚƵƌĞƐĂŶĚƉƌŽĐĞƐƐĞƐƚŽďĞƵƐĞĚďǇƚŚĞ^ƚĂƚĞ
ƉƌŝŽƌƚŽŵĂŬŝŶŐĂĨŝŶĂůĂǁĂƌĚ͘

CenturyLink Response: Accept and comply.
tZK&KEdZd
ĨƚĞƌƚŚĞĞǀĂůƵĂƚŝŽŶĂŶĚĨŝŶĂůƐĐŽƌŝŶŐŽĨƉƌŽƉŽƐĂůƐŝƐĐŽŵƉůĞƚĞĚ͕ƚŚĞƉƌŽĐƵƌĞŵĞŶƚŽĨĨŝĐĞƌƐŚĂůůĂǁĂƌĚƚŚĞĐŽŶƚƌĂĐƚĂƐƐŽŽŶ
ĂƐƉƌĂĐƚŝĐĂďůĞ;ĞǆĐĞƉƚĂƐƉƌŽǀŝĚĞĚŝŶ^ĞĐƚŝŽŶΑϲϯ'ͲϲĂͲϳϬϴŽƐƚĞŶĞĨŝƚŶĂůǇƐŝƐͿƚŽƚŚĞĞůŝŐŝďůĞƌĞƐƉŽŶƐŝǀĞĂŶĚƌĞƐƉŽŶƐŝďůĞ
ŽĨĨĞƌŽƌǁŝƚŚƚŚĞŚŝŐŚĞƐƚƐĐŽƌĞ͘
dŚĞ^ƚĂƚĞƌĞƐĞƌǀĞƐƚŚĞƌŝŐŚƚƚŽĂǁĂƌĚŵƵůƚŝƉůĞĐŽŶƚƌĂĐƚƐ͖ƚŽƐĞůĞĐƚŝǀĞůǇƉƵƌĐŚĂƐĞƐĞƌǀŝĐĞ;ƐͿŽĨĨĞƌĞĚŝŶƌĞƐƉŽŶƐĞƚŽƚŚŝƐZ&WĂƐ
ŵĂǇďĞƉƌŽǀŝĚĞĚĨŽƌŝŶƚŚĞWƌŽƉŽƐĂůǀĂůƵĂƚŝŽŶƐĞĐƚŝŽŶ͕ƚŽƉƵƌƐƵĞĂůƚĞƌŶĂƚŝǀĞĐŽŵƉĞƚŝƚŝǀĞďŝĚ;ƐͿͬƉƌŽƉŽƐĂů;ƐͿ͕ŽƌƚŽĨŽƌŐŽ
ĂǁĂƌĚŝŶŐĂĐŽŶƚƌĂĐƚ;ƐͿŝĨŝƚŝƐĚĞĞŵĞĚƚŽďĞŝŶƚŚĞ^ƚĂƚĞ͛ƐďĞƐƚŝŶƚĞƌĞƐƚƚŽĚŽƐŽ͘
ůůǀĞŶĚŽƌƐƚŚĂƚƐƵďŵŝƚƉƌŽƉŽƐĂů;ƐͿǁŝůůďĞŶŽƚŝĨŝĞĚŽĨƚŚĞ^ƚĂƚĞ͛ƐĂǁĂƌĚĚĞĐŝƐŝŽŶ͘

CenturyLink Response: Accept and comply.

State of Utah
RFP Solicitation # JM14012 - Inmate Communication Systems & Services
10/23/2014

BidSync

CenturyLink: Page 229
Submitted: August 11, 2014
p. 1003

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