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Department of Corrections
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Invitation to Bid
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Inmate Telephone System
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June, 1999
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Abstract
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1.3 Statement' of Work & Specifications _--,: .. ' ... "
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1.6 Schedule of Selected Events
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1.7 Optional Site Visits
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1.8 List onnstitutions
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SECTION 2 - GENERAL INSTRUCTIONS
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Amendments to tbe ITB
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Bid Submission Instructions
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3.J
Performance
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ITS & Contract Administration
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3.3
Confidential Information
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3.4
Ownership oUTS Components
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·3.5 Representations, Warranties And Lial1ilities
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SECTION 3 - GENERAL CONTRACT TERMS AND CONDITIONS
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SECTION 4 - BID SUBMISSION INSTRUCTIONS
General
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4.2
Central Purcbasing Form en
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Contractor Profile and Supplemcntal·Informlltion
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4.6 .Proof of Insurance
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Contacts and Communication
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4.8 Required Work and Specifications
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4.9 OptioDal Work and Specifications
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Commission Rate
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General Contractor ResQonsibilities
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5.2 General System Requireme,nts _._ _
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Personal Identification Number (PIN) Mode
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Non~PJN
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5.6 Restrictions and Fraud Control Features
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5.7 General Station Equipment Requirements
5.9 Americans with Disabilities A.ct Compliance CADAl
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Payment of Commissions
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5.13
Maintenance
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Miscellaneous Requirements
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5.15
System Calling Protocols
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System Call Recording and Monitoring
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5.J7
General System Operational Requirements
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5.18
Software EnbaDcementslUpgrades
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General System Management Requirements
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Data Back-Up
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Transition and Implement.tiod Requirements
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System Testing
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System Documentation
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Training Requirements
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Post InstallatioD And Expansion Requirements
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Other System Requirements
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. ~.29 Gegeral Performance Conditions
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OlcJahoma Department o/Corrections
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5.8 Voice Ouality
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6..3 ~ System Call Recording and Monitoring' Features
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6.7 Additional Operation Features
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7.4 Bid Evaluation Criteria
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Financial Abilitv
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7.6 . Interviews. Demonstrations, and Presentations
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Appendix D:
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Work and SpeCifICations
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Appendix G: Site Visit Certificate
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Appendix F: Sample Invoice/Sumnuzry Reports
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Appendix E: Commission Raie•
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6.6 Inmate Account Information
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System Calling Protocols
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Oklaboma Department of Corrections.
Inmate Telephone System
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This Invitation to Bid (ITB) is intended to result in multiple one year contracts for the
provision of a tum-key single lrunate Telephone System (ITS) for several locations of the
Department of Corrections (DOC) where the Parent Canteen Board arranges for such
services. The Systems shall include telephones. inter and intraLATA service. and meet
additional specifications described in this ITB.
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The State of Oklahoma (State) is soliciting competitive sealed bids (Bids) for the ITS for
DOC. If a suitable ofTer is made in response to this ITB. the State may enter into a
contrac~ (C.on!ract) .to. h~ye,!1 sel~ct~ci con~ac:.tor (Contracto.r) fw:nish, instaU. "mainUli~
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The State requests qualified. Contractors to submit Bids for ~shingt installing,
maintaining, and administering an ITS for use in eight (8) selected correctional
institutions.
DOC is responsible for managing the operation of correctional institutions housing
inmates within the state of Oklahoma. The ITS will enable DOC to provide inmates with
controlled collect calling privileges. It will also provide the capability to record and
monitor these calls. All costs related to the ITS will be paid by the Contractor,
Additionally. payments (Commissions) calculated as a percentage (Commission Rate) of
the gross revenues from cans made through the ITS \YilI be remitted to DOC on a
. .,'. mo.nthly basis.. ~.
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prime objective' of controllin'g irunate telephone usage and limiting the use of .
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the telephone system for fraudulent activity. A primary goal is to insure the safety and
security of staff, inmates. and the public through the use of current technology.
The selected Contractor will be responsible for all harqware. software. implementation,
installation. wiring. training, maintenance. support. and system administration required to
meet the scope of this ITB. The Contractor must provide all coordination required with
Local Exchange Carriers (LEes) and carriers during instaIJation and for the entire term of
the contract.
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Oklahoma Depar/ment ofCorrections
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what will be required'of the selected Confractor'(Sectibns'S and' 6); and lloW DOC'viifI
evaluate the Bids (Section 7).
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' " proeess;·arid' ITS'impleYneisration.. Prospective Centtactors'mUst lS¢ prepared·tQ.meet these
dates.
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Statement of Work & Specifications
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Expected Duration of Contract
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Any contract resulting from this ITB will terminate one (1) year from its effective date,
The State and DOC may extend the contract awarded as a result of this ITB beyond its
initial term .for fiye (5) ~ep'arate C?ne (1) ye~,periods with .~he- s3:IDe tenns and condi~o~l
": ':' ,; .. ' ~.. . ." 'sUbject tc')"negotiationsat.the,dptioI(o!:DOC··aftli"e time ()f.lhe·.6Kfeiision: :The'S6U'c~han" ;':
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. .' '., ,.,.: exeroise· its·!optioi:i tQ ·exterid.. by:sub~itting· .written :f!6t,ce to· the ':Contractor' a~ 'I~t 30 '..:,.,., .....
days.p~ioi to t~c. terminiuion oft~e,inifiaI~r any.'~Qsequeni term... :......,' .', . ,; ,.' ' ... ':..
1.5
Pre-Award Performance Demonstration
'; '. :.., .. pefo~~ '. ~ ~w~r~. "Qf finaL., con~ct,' a ~ontra,cl:~ ~~y Qe.. reql:lested' to provid~. a
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. dc'm6nstration' of their,oinstaiied equipment. Such a dem'o'nstration will'serve'to verify the
capabilities of the ITS proposed by the Contractor.
Schedule of Selected Events
1.6
The schedule for the ITS implementation is given below, After the Contract is awarded,
DOC will make any necessary schedule changes through the amendment process.
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-' Select . '~oniputei '
Services", "Hot Topics", then "Calendar of Events
for Inmate Telephone Systems")
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First Installation:
days subseque~t to. award notification
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ConttactQ)-(itliending't(jis\i8nii.t l1'ma will be 'p:erinftte'd to'Vi$it'eacli "co~tiinia1'fati1iiY', . : ";'.; ': ,::'.' ~';
in~luded i~·(his ITB as scheduled in the previous Section, These site visits are not·
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mandatory and may not be rescheduled. The {ntention of the site visits is to familiarize
Contractors with the facilities available to install and maintain the ITS. No aspect Of any
site visit shall be interpreted as modifying the requirements and specifications of this
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. . lIB. Yqu ~11 b~. r-equired t.o 90C!JJl:l~n~ Y~4I· WfljV<1PO .a,~end .~~ si.te visits ot.gaig tl}c, '.' .. '.. .' '. '" '.
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1.8
List of Institutions
The following is a I!sting of the DO~ ..faci~jties where !T~ systeqlS are. to b~..installea. ":. .
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See'the DOC web page for Contact names and telephone numbers (ww'W.doc.state.ok,us
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• Select "Computer Services • "Hot Topics", then "Contact Names and Telephone
Numbers for Inmate Telephone Systemsn )
Min. No. of
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J,E, Hamilton Correctional Center
HC63. Box S390
Hodgen, OK 74939-9712
Conlael: ITS Coordinator'
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Contact: ITS Coordinllor
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3.
Dick Connor Corrce:tional Ccnter
Box 220
Hominy, Oklahoma 74035
Contact: ITS Coofdinator
24
4.
John Lilley ColTCetional Center
P.O. DoxJ03
Boley, Oklahoma 74829
Coniact: ITS CoordinalOr
34
s.
James Crablree Corn:ctional Ccnter
Route I. Box 8
Helena. Oklahoma 73741
ConlaCt: ITS CoordinalOr
82
6.
LCllington As~smcnt & Recepllon Center
Route I, Box 260
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.1-Cll~&t9..Ili ot-lwitna 73l);~,:-
GTE
Cenlrll OK
Telephone
Pioneer
GTE
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Joseph Harp Correctional Center
Route I, Box 548
Lexington, Oklahom. 130S I
Contact: ITS Coordinutor
20
8.
WIlliam S. Key Correctional Center
Box 61
Fort Supply, Otclahoma 7J841.()()61
Contact: ITS Coordinator
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SECTIQN 2 - GENERA~ INSTRUCfIONS
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The following sections provide d~tails on ho~ to get m~r~ informatioq about thi,s ITB ~d .how .
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2.1' Contacts
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From the release of this ITB until a Bid is selected and the Contract executed, prospective
Contractors may not conununicate with any DOC staff concerning this ITB. This does
.not apply to communication during the evaluation process if DOC initiates the
communication. Any Contractor that engages in unauthorized communication may be
eliminated from further consideration.
2.2
Inguiries.
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': .Contracfpr:s niay. .m~e ..ipquiries .regardjnQ. this·.ll'B tm:y:~·ime prior to ··1-4 calendar days .' .. ' ... ,
:.... . .... :b.efQre bic;(cJUe. date.. Fax or.. ~·Mail yout inquiries. tQ·Eil.een Bayes;. C~ntracting. Offic¢r,·.·: .,:
'at FAX: (405) 5214475 or E-Mail: Eileen_.Hayes@aos.state:ok.us.
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Inql;1iries about a. specific por:tion of this.ITB must (0 reference the' relevant part o( this
:..... ~.: '.' : ·IT,B, (2) ~efe~ence .the. he~ding f~Lthe.. P.f?,:ision ~d~r .questiOA.'"~d. (j) .~e{er~nffe·.t.he.··: '.... "
. .' .:.... ~. '" 'puge'nUmber o(the' ITB \i,here the provision'can be foUnd. The:inquil'y muSt contain '(1)
the name of the prospective Contractor's representative who is responsible for the inquiry.
(2) the prospective Contractor's name and, (3) its representative's business telephone
number.
All Contractors who were sent a copy of the original ITB wiH be forwarded a copy of the
question with the response in the fonn of a numbered addendum.
203'
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All pricing. tenns, and conditions submitted in the Contractor responses shall remain firm
for a period of one hundred and twenty (120) calendar days after the opening date. or
until the contract is awarded. whichever is later.
. Basis for Award
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. evaluation.process described in Sec'tion
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·WaiverofDefects
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JOe State may waive any defects in any Bid or in the submissibn process followed 'by a
Oklahoma Deparlm~nl ojCorreclions
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Contractor. But the State will only do so if it believes that is in the State's and DOC's
best interests and will not cause any material unfairness to other Contractors.
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Amendments to "the ITB
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if this 'ITB is m~difi~d before the "Bid Due Dat~".'amcndm~nts in 'the fonn
addenda will be distributed by mail or fax to all prospective Contractors.
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. . Bid submiss'ion instructions'are described in Section 4 of this ITB.
The State will not be liable for any costs incurred by a Contractor in responding to this
ITB.
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SECTION 3 • GENERAL CONTAAcr TERMS AND CONDITIONS·
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Statement of Work and Specrtications
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The ITB and the Contractor's Bi4 will be p~: of the final Contract. The
:'. '., '; COl}J~ctor: ~i.l!'f:ulfill the r~uire~en~ bf.the·Gp~~~t.in a.'prof~s~io~ael.·ti~e.ry. . .
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The statement of work and specifications for the ITS is presented In detail in
Sections 5 and 6.
3,1.2
Implementation Schedule
The Contractor is required a<!here to the ITS implementation schedule listed in
Section. 1.6. If the Contractor does not meet the impleme.ntation dates•
. ' ~.:.l ': .'.:. ~ , : • " :.', .•.• .regardless of cause.o~·fault:'.the.Confractor..will be .In. default and';the,StAte".may ,.... ' .... :.00 ... ", ,.
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Each :party will ~.e sO'fily ~esponsible for r~P9rt!ngt,wit!ili~lding 'and Payi~g all
employment relaie"d: r,ax'es;•payments ·arid; wilhlioldiiigs for 'its. 'own ·pl::rSoimef..
This includes such items as Federal. state and local income taxes. social security,
unemployment and disability deductions. withholdings. and payments. It also
includes such items as any interest and penalties not disputed with the
appropriate taxing authority.
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Employment Taxes
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Sales, Use, Excise. and Property Taxes
1?9·¢ i~:~~eP,lp~.fro~ ..~y'. ~~~I.~~ ..:.ex:~t~e, a.J:ld proJl~:~' .l» .tb.e;:~~~u.~:j,.:
":~<:'::7 (:: ~:Sardsi 'use; ej(GiSe;·.or:ariy·:similtir~ utx'iii'imposea'On tii'trc't>nthtctor':ln 'c'abnectloii;:" :'.:-'::' '!:'~ ::'. ~
.'. with the ITS. such will be the sol~ and exclu~ive responsibiiHy ofthe Contractor.. ,
.
And the Contractor will pay such taxes. together with any interest and penalties
not disputed with the appropriate taxing authority, whether they are imposed at
the time the services are rendered or a later time.
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3.2.1
Subcontracting
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. . :.' .: ~'. ", ': .:'."',:';:t.ho 'Cobtf8etor :inaY·' eng~g~:~ubOOntI;act~rs· ..to -Fornr: ~rii~Jis:. ~f. thi~ Itif :~ ... ', . .'. . ,.' .
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Oklahoma Department o/C;orrections
b.e used, ho~eYer, to .p~9vide·~ust~~!)r· ~e~i·ce.for:~H·: .
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recipients with billing. questions.
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The Contractor will be solely responsible for payment of its subcontractors and
.' . any .c1aims of subcontractors for any' failure of tilt Epntr;actor:.or
of its
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.
"fo'r"the ITS in a timely and professionai'manner. The Contractor will hold the
State and DOC hannJess for and will indemnify the State and DOC against any
such claims.
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.' (Deliverabies) requirttd under. the Contract whether it, a subcontractor, or thirdparty manufacturer produces them in whole or in part. Further, DOC will
consider the Contractor to be the sole point of contact with regard to contractual
matters. The Contractor will be fully responsible for any default by a
subcontractor, just as if the Contractor itself had defaulted.
If the Contractor uses any subcontractors, each subcontractor must have a
written agreement with the Contractor. That written agreement must incorporate
. ..the Contract by referel\ce: .11t~.,agreem~pt .. ll).qsLalS.o ·pJlSS .thrpugb to.. the .:'
:::', . ~ubContracior' aWpro"isjons·.of-tlie:Con"traci tlla:t'would"be' fully eff¢c'tive:'o'nlyif" .•
. bot'h'the s..bcont,...."'or·
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provisions are the limitations on the Contractor's remedies, the insurance
requirements, record keeping obligations, and audit rights.
Should the
Contractor fail to pass through any provisions of the Contract to one of its
subcontractors and the failure damages DOC in any way, the Contractor will
indemnify DOC for the damage..
~
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3.2.2
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Audits
During the term of the Contract and for three (3) years after the payment of the
final Commissions due under the Contract, on reasonable notice and during
customary business hours, DOC or its representative may audit the Contractor's
records and other materials that relate to the ITS.
.
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\,."...:.. ::;',:.:.•~. ::.:.::: .,,<. ::: ;A1i~~·~]~l~~i.to;thC:· ~~h~;lCt':m~"b'i~~t~:hi:k:~n~:r~6nf.~iili~·af;ti& ':'~\:.:;;.:-~.~ :.:.
piace of.
": ~'::' .. :.,. ....:.: ,; '. tontractor~~ i)~h~ii>le .piace· of b~sin~ss' or it~
b~lness wher~ tbe ~ork
was done. If this is not practical, the Contractor will assume the cost of
collecting, organizing, and relocating the records and any technology needed to
access the records to the Contractor's office nearest Oklahoma City whenever
DOC or anyone else with audit rights requests access to the Contractor's ITS
records. The Contractor ~ill do so with- all due speed, not to exceed five (5)
business days.
.
If any audit reveals material deviation. from the Contract. specifications,
.
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damages, 'as weU as .th~ c·o~t·ofthe 'audit: :: ,:.
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3.2.3
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Equal Employment Opportunity
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. ':. Employer in compliance with the 1964 Civil'Rights Act. 'Title:' IX 'of' the
. Education Amendments 'Of 1972, Section 504 oflhe Rehabilitation Act of 1973,
as amended, and Executive Orders 11246 and 11375.
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During the term of the Contract and for one (1) year after completion of the
Contract tenn, the Contractor will not hire or otherwise contract for the services
of any State employee involved with the ITS.
Tennination
3.2.5
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The State may tenninate the Contract if the Contractor defaults in meeting. its·
'obUgations under the: Contillcl' and (ail.s to cUre its default· within the time:
.
-.:.: ': ; ~iiilpwed.;~Y ':the Coirtiact;·~or;.~.a ·p'eii·ii~n. -i"'h8ni01iPi~',(Qr' simil~~:proceeQ~ngj,· '.~ .~"':' .: ~ .."
. '.~"" . ' ·lta:;"be~ir flied' by,··or·againsnJ1e·Coiitrae:tor. '~t State .wiaY:·~lso· fermin'ate the' . ", ..... .':".-..
,.~. .~. , ,·.co~traci·if .the Cotttracior:·viohites ~y .law' or regumtion in p'~rf~nnance of .the ' '. '.,
. .
'Contract, or if it appearS 'to DOC that the Contractor's performance is
substantially endangerc4 through. no fault of DOC. In' any such case, the
.
tennination. will be for cause, :and QOC's. righ~ .an~ fCpledies wil.1·.l?:e t.hos~
•.. ' : identifi~.b,ejgw !ortcn»inatiop'for,cause.. ·: ':.: . :.,: :. '..~.. ~: .•.:.
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If the Contractor fails to cure a breach within 30 calendar days after written
notice or if the breach is not one that is curable, the State will have the right to
tenninate the Contract as well as call the perfonnance bond.
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If the State tenninates the Contract for cause, it will be entitled to cover for the
ITS by using another contractor on such 'commercially reasonable terms as it and
.
tbe.90vering contractpr may agree.,: The Contractor will be Uable to. DOC
all
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direct damages resultIng 'from its breach ottlie Contract
other'action
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leading to termination for cause,
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Any default by a subcontractor of the Contractor will be treated as a default by
the Contractor. The Con~ractoJ: will be solely responsible for sat;sfying any .
. clailns· of its subcontractors· for any suspension ot termin'ation and will . .' .
:..
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.(~r aJly'·liabilitj io' ~ein:Each ~ObcOntra~tor \vjil '.:
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::'hold the' State'and DOC· hanniess for any damage cause(f to them 'froin a .
t~rmination. They will look solely to the Contractor for any compensatiOR to
which they ~may be cnli,tled:.
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3.2.6
DOC Responsibilities
The Contractor, bv responding ·to this ITB. warra.nts th~t the. Comrac{or has, .. . .
,eith~r"1'n~";;;Gied
.tl*,.taciJitfes.:~~'r·.iqUi~m~~t
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Changes
The. Department of Central Servjj:es and DOC may mak~ reasonable cPanges•. within the
.• ; ·ge!1.m1~~?p.c. C?f.t-lre n:S,~ ~ .~); 'l?Q.~"9I: mpf.C.~n~~.~<?Il9.'Yipg;;, ' '. ~..
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delivery; or (iii) period of performance. DOC
do so by issuing a 'wTinen
order under the Contract describing the nature of the change C'Change Order").
Additionally, if DOC provides directions or makes requests of the Contractor
without a change order. and the Contractor reasonably believes the directions or
requests are outside the specifications for the ITS. the Contractor will.have the
Statement of work and
right to request a Change Order from DOC.
specifications changes wjll be managed as follows:
/
will
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2. DOC will execute a Change Order once it and the Contractor have agreed on
the description of and specifications for the change as well as any equitable
adjustments that need to be made in the Commission Rate or time or place of
delivery or the perfonnance schedule for the ITS.
3. Within five (5) business days after receiving the Change Order. the
Contractor will sign it to signify agreement with it.
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If a change causes a modification to the Commission Rate or the time or place of
delivery or time required for the perfonnance of the Contract~ the Contractor will
notify DOC in writing and request an equitable adjustment in the Commission
.
Rate ancIJor delivery scredl;lle befor!: the Coo\r~ctor signs the Change "O.rder, If...
. .
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must notify DOC of the claim within five (5) business days after the Contractor
is notified of the change and before work on the change begins. Otherwise, the
Contractor will have waived the claim. In no event will DOC be responsible for
any change in the Commission Rate or revision in an>" delivery schedule or tinle
required for performance of the Contract unless the relevant change was
specifically ordered in writing by DOC and/or'the Contractor has complied with
the requirements of this section. Provided DOC has complied with the
procedure for Change Orders in this section.. nothing in this clause will excuse·
.the Co~tractor rro~. prP9,e~dillg w,itb i>erf~~!l.nce. of ~~ .Co~lrac~·as' chf;lng~d.,:
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Excusable Delay
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Neithc;r party will be liable for any delay in its performance that arises from
.
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.:"~".: <:.~.:.~:.:.:; •.::..:~:" :;;. ; ·::.·.·.~vs.~S.·~~Y.W1Pj.tS.. ~~9i;~~~wittJ.9q!·~ts.~eg)~B~S:~.~ \a:U1~ T~ <:l~I~:fe4.e3Jjy ;::. '.' .~; '..; ; .
", .... :t:·.: .: . .'-: ": ':" .. ': '.' :0. Mlf'.(iotify" the' othir' promPtly' of·a'tiy. ririiteriai' 'deiay' in' perroririance' ai\( writ" ·.t.· ..:. .< .
specify in writing the proposed revised performance date as soon as practicable
after notice of delay. In the event of any such excusable delay. the date of
.
performance or of delivery will be. extended. for a period equal t9 the time lost by
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., reason of.the..eJ<cu~ble delay,. 'TJ1ct delay~.P'W must'also.desctil?e ~e cause..~ '.
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not rely on a -claim of excusable delay to avoid liability for a delay if the delayed
party has not taken commercially reasonable steps to mitigate or avoid the delay.
Things that are controllable by the Contractor's subcontractors will' be
considered controllable by the Contractor.
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However. this provision shall not apply to the final installation date specified in
the Calendar of Events in Section 1.6. Failure to complete installation by the
Que date~ with or v,:ithout an otherwise excusabie delay, will result in.call ofthe
.
perfomt~e·'bond·:
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Status Qf·the.E:onttactor
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. The partit:S will be acting as independent contractors. The partners. employees•
.' office~ •. and agents (perso.rmel) of one party. in the pe~fonnance of the Contract,
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other. Each party assumes full responsibilitY for the actions of its Personnel
while they are performing services pursuant to the Contract and will be solely
responsible for paying its Personnel (including withholding of and/or paying
income taxes and social security, workers' compensation. disability benefits and
the like). Neither party will commit. nor be authorized to commit, the other
party in any manner. The Contractor's subcontractors will be considered the
agents of the Contractor for purpos~ of the Contract.
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DOC may disclose to the Contractor written material or oral or other information that
DOC treats as confidential ("Confidential Information"). Title to the Confidential
Information and all related materials and documentation DOC delivers to the Contractor
'..will rep1a~n with QOC..The. Co~tractor a~ryeS t~ treat ~uch Cohfi!ieJ.1~~al Infbrmati~n as . :'.. . .
....
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'. :'-:secreqf-i( is so:min'ked, otherWise !dentifiei:l.as.suc6~ or'whert;Oy'iis very 'Dature. it deals'...... :. ," "..:.
. with .~atttrs thai, 'if generally known. WOUld 'be' dam'agiqg to' .the ~ interests of the
. .
public. other contractors or poteIitiai contractors with DOC. or individUals or
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..organi~tio~ a~ut ..~~om D,<?C. keeps. i~orm~tio~. ~y ~y of ~~.ample.! .inf:o~tion.·. .
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cbhfidential'if
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9Oirip~~eF: iJl~lfnCtions~::~~luli'lU~, '.)n~sl~ls;·:iDfon:natjoR,. .. :~.:<:~:;>:.~: .; ~
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diagrams, know-how. trade secrets, data, business records, or marketing information,
Such confidential information also includes police and investigative records, files
containing personal infonnation about individuals or employees of DOC, such as
'. p~rso~el .reS:9rds,. tax, recOl;<!s.: and ~o pn, ~Q~ .and adl11i.~i.stl'~tive r~o~d~. telal~ ·..to
~/ ...:: ;:. I;", ~"" •.~:• . ·~~PeD~.ing:~~j~iis, ·8'ily... niai~ri~I::to,·\vPJc~':an; atfarney~t1i~nt·::pby6l.ci~"'patient:'
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of-si9'iiliir:;:':> ':.: ?:-::.:.
. : 'pri~iLege may apply, and aDy'documents'orTecords expressly'exdudeCI by OklaJioma hiw
from public records di'sclosure requirements.
.
,The Contractor agr.ees.not to disclose.any Confidential Information t~ thir9 parties Cl!lp to .
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Contractors organization that have a need to know the Confidential Infonnation to
perform the Contract. The Contractor will be liable for the disclosure of such information
whether the disclosure is intentional, negligent, or accidental, unless otherwise provided
below.
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.< ins1'dc wiring &hall·itf all tUn~'i'e·mairi·th~.ptop'er.ty of theCoRtricfor: Iffside wiring. Will'
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becolne' the p.."'.... erty of nor '~n·
responsi5ility for' necessary maintenance, upkeep, and upgrade of such wiring for the
duration of the Contract.
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Representations, Warranties And Liabilities
By responding to this ITB, the Contractor makes the following warranties and
representations:
3.5.1
General Warranties
By signing the final Contract, the Contractor warrants that the recommendations,
guidance, and performance of the Contractor un~er the Contract will: (1) be in
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~~c~r~~ ~i'9t. ~o~d professional stan,dard~' .anc;l. the (~uirements. of the
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. ' ITB;"be the work solely of the Contractor; and' (3) 'no Deliverable will infringe
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on the intellectual property rights of any third party.
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Additionally, with respect to the Contractor's activities under the Contract, the
warrants th~t: (1) the Contractor has the right to enter into the
Contract; (2) the Contractor. has not entered into any other contracts or
employme~t relationships. that restrict the Contractor's ability to perform the
contemplated services; (3) the Contractor Will observe and abide by all
.applicable l~ws and regulations. including those of DOC rC(garding conduct on
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~ ,any': 'p.~mis.~s 1!;f1d~r: I?QC:~. ~~tr~l;,.,~d !~), t?e ...q:.~~cto~ ~has .. ,goQ4. a.n<l .,-: 0; ":.;
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, . . • :ri1ar~et~Ole ~!]~. to )ny ·g09~s d~Ii~~red).lI1de(qt~ COI\traP1;. and ,in wli,ich title : " .' .:
Contra~tor
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The warranty regarding. professionalism and materi·a.L defects is in effect for the.
.
~::.:::~.{.:' . .~:~.:--:, . :..:~.! :.7.. ·.: .~~ ·\f~·Q:f~~~onsr~ct:".:?~l\.pU1~! ~~~~?~s.w~U~~~:~~~tlf.lUj~g·~~~\~:: .. :'~·~i·:·':: ... ~:.~.
.~ ". pql'tion of.the ITS
fa.ils to comply:witb these-waiTailties, an~r tn.e· Contractor ~s so .
notified in writing, the Contractor will correct such failure with all due speed.
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The Contractor :will also indenmify DOC for any direct.damages and claims by
third parties based on a breach of these ·warranties. DOC ~grees to give ~e
. . ContractOr-notice .:of any sucq. claim as .S00D:.,:as re~on~bly p~tic~bl.e. and., to. '..
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If a successful 'claim of infringement is made, or if the Contractor reasonably
believes that an infringement claim that is pending may actually succeed, the
Contractor will do one (I) of the following three (3) things: (I) modify the
Deliverable so that it is no longer infringing; (2) replace the.Deliverable with an
equivalent or better item; or (3) acquire the right for DOC to use the infringing
Deliverable as it was intended for DOC to use Wlder the Contract
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connection with the ITS fully complies with all govenunent environniental and
.
safety standards applicable to the equipment. The Contractor also. ~arrants fo.r
.
'the tenn of the contract, fr.om the acceptance date of the· equipment" that the·
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Indemnity for Property Damage and Bodily Injury
By responding to this ITB, the Contractor agrees indemnify DOC for all liability
and expense resulting from bodily injury to any person (including injury
resulting in death) and damage to property arising out of the perfonnance of the
Contract, providing such bodily injury or property damage is due to the fault of .
.
, '. .: :.~, ••. ,'.. : ..•• :.:..~.: '.the. ·Co!,}tracto~·.<iB: em.RJdi~ .. AO,...,t~ ·.m·liubr.nntr-etton.· a:n4:.~:e~tirS}.widtou~··
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on the part ofDV\,; ~r"8llY oflts.empTnyees. . .
Additionally, the Contractor agrees to indemnify and hold the State and DOC
hannless against any and all deficiencies or liabilities resulting from any
negligence on the part of the Contractor or non-fulfillment of any term or
. condition' of tlJe. Contract.· The Conttactor shall also 'indemnify and hold the.
.
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; . ' judgernerits;costS, legal of·~thet exp~nses in~idental
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3.5.~ .. Limitation of ~iaDility
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indirect, incidental, exemplary, or consequential damages, including loss of
profits. even if the party knew or should have known of the possibility of such
damages.
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By res~nding to this.ITB. the Contractor agrees tQ comply with atl appli~abi.e
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Drug·Free Workplace
By responding to this ITB, the Contractor agrees to comply with all applicable
state and federal laws regarding keeping a drug-free workplace. The Contractor
will make a good. faith effort to ensure that all the Contractor employees. while
working on state property. will not have or be under the influence of illegal
drugs or alcohol or a1?use prescription drugs in any way.
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By responding to this lTB. the Contractor agrees that
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'~o '~~onnel of. the'
Contractor may voluntarily acquire any personal interest that conflicts with their
responsibilities under the Contract. Additionally. the Contractor agrees to not
knowingly pennit any' public official or public employee who has 'any
responsibilities r~Jated to the COntract or the ITS to acquire ·.an interes~ in
anything or any entity under the Contractor's control if such an interest would
conflict with that official's or employee's duties. The Contractor will disclose to
DOC knowledge of any such person who acquires an incompatible or conflicting
personal interest related to the Contract. And the Contractor will take steps to
ensure that such a person does not participate in any action affecting the work
under the Contract, But this will not apply when DOC has detennined,.in the
light of the personal interest disclosed. that person's participation in any such
act~on would not be ~ntt:ao' to ~he p'u.blic ~nteres~..
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Nothing in this ITB is intended to limit DOC's right to injunctive relief ifsuch is
necessary to protect its best interests or to keep it whole.
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Assignment
. The Contract~r may not assign the Contract or any of i~ rights or obligations
under. the Contract without the prior. written consent of DOC.
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Ok/ahoma Deparlment ofCorreelions
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This final Contract will be governed by the laws of Oklahoma.
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1. 'ntis 11'8. with any amendments;
2.. The documents and materials incorporated by reference in the ITB;
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Notwithstanding the order listed above, change orders and amendments issued
. after 'the. Contract is' execute$l may expressly chang~ the provisions of the'
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ITB, written attachments to this ITB, written amendments, the Contractor's Bid,
written. authorized amendments to the Contractor's Bid. and any revisions and
\ change~ .. T~e.I.'9.0.g!r&e:t" s~~l:aJ$o i~.cW~~·.~~ ~ets<!~en~, ..~ev.~~o~ •. c~~
and :altacnm~nts" that' comprise ~a/id <refiRe .th~~ 'foini'al c~rlti'aCt..;·. It::Wil~ a1s<;, .,.::-":: ..:.....:.. '.-.:
'. include any mateiials incorporated ·by reference in the above do~uments and 'any '.
purchase orders and change orders issued under the Contract. The geJferalterms
and conditions for the Contract are contained in Section 3 of this ITa. If there
are conflicting provisions between the documents that make up the Contract, the
order of preference for the documents is as follows:
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. SECTION 4 - BID SUBMISSION INSTRUCTIONS
General
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The format of the Bid is described in detail in this Section and should not be
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modified by the Contra~tor. Any Bi~ not conforIl),ing to this .prescribed fonnat"
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. may.
. be rele.c
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Contractors are discouraged from including any other materials in" their Bid
infonnation not requested in this Section, If the Contractor decides to include
information that has not been requested, it should be in a separately marked
section at the back of the Bid.
The Bid must be clearly marked "Inmate Telephone System" with the bid
number and due date on the outside of each sealed envelope.
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Central Purchasing Fonn CP2
Contractor Profile and' Supplem~ntal
Information
Contractor References
Contractor Stability
Proof of Insurance
Perfonnance Bond
Required Work & Specifications .
.Optional Work & S~Gd;catiQns.
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4
5
6
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i'li~ ~ii';)' page oi the Bid must be the toliowing table of contents:'
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Signihg Bonus
Site Visit Certificate
An identifiable tab must precede ~ch section fOJ;" easy referenoe.
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se'ctio~ ~ 1he Bid· m~st ~ntain ~e inro~ation d~s'cribi:!d' la~~r "in this'
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4.3
Contractor Prome and Supplemental Infonnation
.~. ,: .~>.~.:, :..~\ ;',:::J. :A::.~t~nt PrO~~I)B:the:f91.~0Y!'irig,!nfo~:atidfl~m~~t:b~e:'~ep:.i~.~.¢ :Bur~'S~ti~~ 2::,': :", ':: ~ '.~':;';':;:~: '~: •
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l. ' .The Contract~r's legal structure (e.g., an Oklahoma corporation), Federal tax
identification number, principal place of business, and date of incorporation.
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3.
A list of all subcontractors, if any, that the Contractor will use in perfonnance of the
Contract.
4.
An acknowledgement of receipt of issued addenda, if any.
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5.
An acknowledgement the Contractor will pay to DOC a $250,000 signing bonus
within 5 business days o( Contract award. This signin~ bonus will be due iff addipon
, ~ : ..: ;:.: .: to iIl~ (;~~s!.~~·payab'~uiJ~er the c.olj.~ct:.. ~.:, ..... :;: .. :':'. :...:'.: . :: .... :
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Comn:i'.:'tur Ref~rel;ces
Reference information must be provided using. the form in Appendix A. 11lree (3)
references must be provided for similar projects perfonned .by the Contractor. The
Contracto(
must make three (3) copies of Appendix·A,
cpmplete fully for each reference.
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and file' in the 'Bid as Section 3.
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Each reference must relate to a separate inmate telephone system of at least 100 phones
and 5 facilities. TIuee separate contacts capable of discussing the Contractor's
performance must be provided for each reference.
4.5
Contractor Stability
."~' ';' :;". ~~'.:. ,:; .~. . ;.. '.~. ~' . ;' ::~~ ~;: ·: ·. .·.. f.:;.... '::. "(;': ".r~:""'''.:' ;..) .... ::;:::.:.~~' .../ :;:-;:.:':'; .: : ~ ~'.:...~~' .':':::~ (; ~.~ ..:.\.<,.. . .::~~.~~::.; ;'::.\.. ~.:.~.: .~~..
\ '.:., ContracloTS must'mee( specdi~ 10ngevJ~·and gross revenue'requJrements 10 order to be"
considered for award of the Contract. Appendix B: Contractor Stability. must be
completed by the Contractor and filed in the Bid as Section 4.
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Contractors must have provided ITS services for at least five (5) years as of the date of
their response to this ITB. Additionally. Contractor gross revenue must have exc~ed
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Proof of Insurance
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. ': ~~e 'C~ri~a~tor~u~t provide .~ ~'='l1'ent e~rt.j.tic.~t~09~ c.Q",·erage tor "'-i:orkers: ·c.ompeosatioo:. ..': ......
-:; " ":~I ~ t , •. >"'::': ~ns\iiance.al1d·l{cuii'ertt ~eitmC~\e:·9rrits\:i~~~·fo(\lia8.1li'tit'j;b~;;Ca~:·as.dci~hed j);eid"'::·'·":·' .;<'. :':; .:~\::.
These ~wo·(:!) ceI1iticates m~st be filed in th~.Bid ~s'S~cti~n' 5. '. or. '.
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The Cohtractor will provide the following insurance coverage at its own expense
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. (a) Workers' compensation insurante.
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as' required by Oklahoma law: .
(b) Liability insurance in the amount of at least $1,000.000 to adequately
compensate persons for injury to their person or property occasioned by an
act of negligence by the Contractor. its agent. employee, or the like.
(c) The "Cenificate of Insurance" attached to the Bid must show the State of
Oklahoma as a certificate holder.
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. Th'e Contractor' must 'enclose 'a signed lener of commitme'ni
a bonding 'c~mpany ...
authorized to do business in O~lahoma for the pertonnance bond described below. This
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. 1ener of commitment r;nust be filed in the Bid as Section 6.
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'(15) caiendM days after notifICation of the award. The tenils anel conditions of the bond'
.
must be reviewed and approved by Department of Central Services' legal counsel. The
perfonnance bond shall be acquired in the amount of five Hundred th9usand dollars
($500,000.00) from a surety company authorized to do business in the State of
Oklahoma, and must be e:xecuted at no cost to DOC. The tenn of the bond shall be
concurrent with the tenn of the Contract and any extensions of the Contract's initial
term.
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The bond will also inde~ify the' Stine against all direct damages sutTered due to any
failure of the Contractor to properly perfonn.
The bond may be called in whole or part at the election of the State. Election by the
.
.State . to. not call, the .bond despite occ':lrence of a triggering ~ndition shall not ~
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Failure C?f the Contractor to:provi~e the bond 'on or before th~ ~at~ it is reqL1i~ed to ~ .
delivered.to -the:S.t:1te:WilI resul('in a' breach'oftlie Cooli'8ct:without -a cure."Penod'"and.· ..' .' . "'.
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22
4.8
Reguired Work and Specifications
The Contractor must compl~te Appendix C: Required Work and Spe~ifications and file
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Section 5 details the work and specifications required under this ITB. All required work·
Md specifications must be met for the Bid to be considered responsive. A Bid will be
considered non-responsive for failing to meet anyone required specification.
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I. ",' . • , ::""9.': :Phfuina1 W(yk'and'Specificatiops
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The Contractor must complete Appendix D: Optional Work and Specifications and file
in the Bid as Section 8.
.,
.
Section 6 details the work and specifications that are optional under this ITB. Points
shall be awarded for each optional specification present. These points will be
accumulated and considered in the award decision as described in Section 7. It is
importailt to note that optional features will only be considered in the'evaluation process
.' .'.. . ~iI\ 9l~ . 'eveJl~ .Qf. tie~ .Conimi~~o~' aa~es. N9· op~.on~FsJleSifi?i\ion:.Offer~·.by ~'.:
. : .., ...: :(:oii~tor:in it$·'B.i~,m~y r~d~ce ~ COn1m1sSion.Rat~ proposed,. .' " '. . ':'. . ;.. ':'.'
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4.10
Co~issio'ri Rate'
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Appendix E: Commission Rate must be completed and filed in the Bid as Section 9.
'
...~4 ..1J . Signin~'Bonus'
The Contractor must include a letter acknowledging the Contractor's responsibility to pay
a $250,000 signing bonus to DOC within 5 business days of Contract award. This
acknowledgement must be filed in the Bid as Section 10.
This signing bonus will be due in addition to the Commissions payable under the
Contract.
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: ,4,12
Site Visit Certificate
. .
This Contractor must include a copy of the Site Visit Certificate found in Appendix G,
This docwnent should comprise section 11 or your bid document.
.
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niu~r~\irirthe'
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coordinator on the day of the site visit. If you waive the'right to attend the site visit, the
signature must be the signature oCa valid agent of the Contractor.
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Olclahomo Department ofCorrections
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SECTION 5 - STATEMENT OF WORK & SPECIFICATIONS - REQUIRED
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General Contractor Responsibilities
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5.1.1
The Contractor must establish an intC?rnal II Account Team" of site coordinators
..... ;. .' .to· int~rfa~ with.Ope. forth~.lTS:· Th~ ..~ccount .T-eam ..,,:!ill ser{e D~·~·~. . .. : .. :': .;' .,
"':: :1::' ':",' :':. ~ .:: .:. ::'·~inate':pOUit,.of :cdntact ·all·serv·ices ~~quiled "hi fihis'1fil'incltiCiHij(-equipriicmf":" '.:.... ",:~ .~~ :
installation, system and network design services, system progranumng services,
.system transition and implementation services, post installation programming,
update and maintenance services, and commission rate services.
The Contractor must provide access to the Account Team by email address as
well as toll-free telephone, pager and fax numbers.
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The Contractor ·shall be .responsible for· comp'Hance. with all. regulatory
. ' ...
requireIh~QtS'i'(qpOs<:d"by ~locak8tat~ and fed~r~'.r~gU18:t()ry.. a&e}l~~·;foi·;·j1l: "..'; "': .. : . ' .:
5.1.2
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~.: ·.~.s~e.msand.seiVio~~:prpv~ded tM"9ugiltiutilie·du~tion·0f.the
•5.1'.'3
Gori.ttact.·
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proposed for the Contract are Year 2000 compliant.
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.r~ .2~~.q c~.tnpliant .:~~~.. ~~ft?imati~~ .. !~c.~pI9gy·}~a~~:.ac·c~elY;.\:·"
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.:--- ~":'~' •....::.:.... ··:ptocesses· date/tiMe' dala "(includfng~' :bot 'not'IiiIfited to;"calculating;
comparing, and sequencing) from, into and between the twentieth and
twenty-first centuries, and the years 1999 and 2000 and leap year
calculations. .
2.
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In addition, Year 2000 compliant information technology must continue to
fully operate upon change of the year 1999 to 2000 and continue to provide
all features.and functions without re-booting, re-.programming.or any. other
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3. Furthennore, Year 2000 compliant infonnation technology, when used in
combination with other infomiation technology, shall accurately process
date/time data if the other infonnation technology properly exchanges
date/time date with it. This warranty shall survive the expiration or.
termination of the Contract..
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maintenance'orders only from authorized p~rsonnel with DOC. The Contractor
will .. ~ respon~ible for all charge$.. ~sociated with .... ~auth~~ize9" servicC?
:.......:. . : '.':: ... '.(': ·repairS. -additlems;'pr changes "ierfonned by theCon~c\Ot.: :'. .;:' .,::.'. ~'.'. ..~. '..
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. Oklahoma Department ofCorrections
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5.1.5
The Contractor shall be responsible for making all system modifications
necessary to allow inmates to place calls as industry dialing requirements change
at no cost to DOC. Such modifications must be made in a timely manner to
.
ensure proper use of the system. by inmates an~ DQC personn~!.
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. . 5.L6· 'The Contractor:shall be ~esponsible for complying with and updating the ITS for
any regulatory changes and requirements during the life of the contract. These
regulatory changes include federal, state or local municipal modifications.
These changes mJ,Jst be made in a timely. manner and at no cost to DOC.
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The ITS must meet or exceed the following requirements.
5.2.1
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The ITS must include a call processing and control system located at each
facility of DOC with an ITS as well as recording and monitoring equipment.
5.2.2
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The Contractor must provide one type ofITS fOT all DOC locations, All system
hardware, software al)d support systems must b.e the same in each DOC facjlity.
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3:2.3:' "'The'caH rr(\cessi~~ a:.d cOl;tr(I!·;.v~!e:·.., Piilst pro\:ide lor cll tet~c6mr11unicatfons
capabilitie~ for irunate serVices and be physicaUyand'logically separate from the
DOC's administrative communications systems.
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5.2.4
The IT~ must be provided to DOC at no cost. The ITS proposed for DOC must
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The ITS must provide any and all network services (local exchange and
toll/collect services) required by the ITS during the Contract tenn.
5.2.6
The ITS must allow inmate access to collect call services as described in this
ITB document.
5.4.7
The ITS must oper~te in a "collect call only" mode.. '.
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Contiattor "will instalJ ''ildditioiial phone 'sYstems above the ininimum' .
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number stated in Section 1.8 when required to maximize revenue or requested
by the DOC. Such additional phones, as well as related infrastructure changes,
must be approved in advance by the DOC.
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5.2.9
lJle collect call au.tom~led announcemenf full£tion. of the ITS m\ls~:be ~p~b]~ .of
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l:.~'·.::·~ :~. ,:-.':' :" ...:..... shadId defiurt·;to·grig~ish·but
mu'si ~bl~ to'~eiect spaiu~'by p'iN ~r' by' .. '
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specific telephone number assigned to a PIN. The inmate must not be able to
....
. . change th~ language heard· by the call recipie~t. :. ... . ' , ' .... ":' '.
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5.2.10
The proposed ITS must be restricted to outgoing calls only. The system must
not process incoming calls at any time.
· '•... ~. .'.5'.2.11. ·T.qe ~on~t'Actor O1~tagree, in ~~·re~poose,.that it.will ke~p··all~llpt9c~~ing.... ·..
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·.
" . to' locai e~change~;' . area codes, ~ountrY codes, '~~rtidaJ' and hori~~tal' ..
coordinates and any other information necessary to accurately process and rate
ca,lls. The Contractor must. qui~kly provide any rate infolll1:ation for all calls
\!~.~equest-by'~OC a~.anrtitne.du~ingthe.te.n:rrof~e·Coptract....
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5.2.12 Contractor must make every effort to insure that local calls are not passed off to
any other carrier not authorized by the Contract.
5.2.13
The ITS must provide telephone reception quality meeting all industry standards
for service quality as defined by the Federal Communications Conunission
(FCC).
5.2.14
The proposed ITS must I:l0t provide a second dial tone t~ an imnate telepqone
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The 'ITS .must· allo~ 'for an' agreed
disconnected. .
fa ··~iririg·. time"
bero~' an i~ate' cali ·is·· ,
5:~.1~ .. 1b~"proposed. iT~ .must p~ovi<\~ n9ti~~.tio~ ~~ ~. inptate o( the,. caU 's~t~ :(i.~.,
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'tones, standard information tones (SIT), or appropriate recorded messages. :
5.2.17
The proposed' ITS shall not allow the inmate to speak to the called party until the
call has been accepted.
5.2.18
The proposed ITS must allow the inmate to hear the processing of the placed call
to detennine if SIT tones with message or an answering device (Le., answering
'.,.. _',
;'machine, voice mai~ etc.)·has wwered.ilie call.. At no time·shall·the--6)'stem .' .:" .:
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th~ called party.
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The proposed ITS must allow for DOC to program times when the system will
be available or unavailable to inmate calling.
Remittance of C9nimisston~
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close of the billing month. For example, a cOmmission check f~r calls l'Jlade during'
.. '. ':::.. .~ .: .·.Mm:cll··win:be fonyauieQ to the..DOC .1)0 l~et'th'an ~ay .1'5th· : .'..• ~.I .~
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5.4.1
The ITS must restrict use through authorized Personal Identification Numbers
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. (PINs) assigned. to ~ch i~~t~. The length
these P.~s.:.must·be 4<?tem:'in~
-;.....; .:..:, ~y DQ.G.ap.d,te~idn.porisistent·t~a.ugh6ut"DOC facili\ies' (see 'S:~:2): .' '. :.;. ' .
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The.ITS must allow each PIN to h;lve a "class of service"· assigned. Far
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;'. ' , . '~' ..':- rc'strictions by indlvid~af pIN that proviae' any' or all of th~. following
restrictions:
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hunates can be either approved or not approved to make phone calls by PIN.
2.
Inmates, via the PIN, can be restricted to a specific telephone or group of
telephones t at DOC's option.
.3. .Limi~. Q~~ti~n .?~Eal~: .t:A~~mum ?lll,~ur.~~iC?n . c~\,be ~t ~lob~l~. {all,~ .
... ~ ": ·PINs)t by·~ite;-l?y taeility ~e~:·bY· individUal'inmate~'P~,'or'by s~.ific
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5.4.2
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Limit duration of call: Maximum call duration can be set for each type
call (Local t intraLATA. interLATAt interstate).
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global restrictions can take precedence over individual PIN restrictions t at
DOC's option.
6.
Limit number of calls. The number of calls per time period can be restricted
by PIN or facility, at the DOC's option. The DOC can detennine the time
period (e.g. day, week, etc.)
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':; '.. ".. .. .. "'5:4:5', "The 'Contractor inust' a'gree 'to use an .announcement similar to· the existing
announcement with the new ITS, This announcement will be subject to DOC
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The ITS's PIN feature must ensure that the automated operator function uses'the
inmate's pre-recorded name (recorded in either the inmate's voice and language,
or in the voice of an administrator) to announce to the called party from whom
the call is originating. Identification of the specific irunate and thus the
aIUlOuncement of-the iiunate's name must· be performed by' the PIN assigJ)J11ent. . .
. 5.4.4
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OlcJalroma Department ofCorreclions
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5.4.6
The ITS must allow for a restricted number list for each PIN of up to at least 100
telephone numbers. There must not be any limit on the total number of PIN
.
numbers that may be established per facility or on the total number of restricted
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5.5
Non-PIN Mode
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5.5.1
The ITS must be capable of de-activating the PIN feature by individual imnate
'. ~ .. ;.. t.eh:phont(, group~ ..<?f. tel~'p1).ontf~ .and/or .¥~ti.~e faci~it~es,. a~ DQI:~ .o~~o~-:
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·'t "Regardles~b{thifdeacttyaliQt£,:.tli(ITS must resm~t"1\ii'riate 'c~ktd"e:ollect':Orily'"'::~ .: ".: .... :..·t .'
calls. When in this mode, inmates will not be required to input a PIN and may
.
dial any number not blocked as described below.
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The ITS must block all calls made to any telephone numbers which incur excess
charges including, but not limited to: 900, 972, 976, 550.
5.5.2
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5.5.3
The ITS must block all inmate calls to current long distance carrier access
. £lumbers (i.e., 1010333, 1010285, etc.) or future 101-xxx~ carrier access
I
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. .:.: :.',.... ~. 5,$.4 '" t~~'I'FS m~~t blocl\
allld~al:numbers
whi~h'~cce~~)9~g disuillc·eearriers:,., .. '" . .:: '::':'::.'
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5.5.5
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The ITS must block all inmate access to directory assistance access numbers'
(Le., 411,555-1212, etc.).
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·alf~Jifuilte.&ciess·1O: ful(~ nuihbeB-(i:"e";'~ed~ 100{'80<i:?: '~':".;" .:.<; :
888,877, ete.)." The Contracto'r shall be responsible for ensuring that the system
is progranunea for such blocking.
.
5.5.7
Contractor must make every effort to insure that local calls are not passed off to
any other carner not authorized by this contract. This will include call
forwarding from a local ANI to any of the list of nwnbers required to be
blocked.
5.6.1
In order to limit possible telephone fraud, it is required that a fraud prevention
feature be available, which will be able to randomly interject pre-recorded
announcements throughout the duration of the conversation to the called party
.
and caller indicating·the·source ofthe call. .
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113_Way l' or "Conference Call" with a·tliird party.
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5~6;~ ~.. The ~rop6Se~fITS.:must· detect:~\musuat....
or sUspidous.
nilIntier, .seque~~ ,dialed
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fraud.
The proposed ITS must be able to detect calls placed by designated inmates to
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. specific nupl]Jc;rs tha~ has been assigned alert status.:
5.6.4
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-: '.:-:- ITS:':.':detects
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fra~dulent, it must log the incident to a report and tennimite the call.
5.7 . geneJ1l1 ~~ti'o~ '~gUip~¢nt ;Require",!en~
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All ITS station equipment must be installed in aU DOC institutionS receiving
ITSs, at no cost to DOC.
5.7.2, . The Contractor must provide all required materials, hardware, software and
station cabling (where re-use is Wl8vailable or new locations are required) to
install the ITS station equipment.
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~Il ITS. statioq.equipntent must.be power~ by .the telepho~e line.an~ requit;e. no ~
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Ail ITS station' equipment mU~l have the ~hysical and
include all of the following:
5.7.4"
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desig~ characteristi~~ that
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A chrome plated.DTMF tone dial that is-water, flame and shock resistant
~
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':' .. ' ::: .: .' 3.. ' . /t·stee.·hoUsmgthat protects'the electronic components ofthe telephone
4.
A paint/finish that is mar and scratch resistant
5.
A faceplate with concise dialing and operating instructions
6.
An 18" annored handset cord that is resistant to stretching and breaking
7.
A tamper proof housing
8.
A floating case hardened metal plate to prevent side drilling entry
9.
An installation reinforced by security studs to prevent easy removal of the
. t~lephone .
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;:..::: ·n·. ."; ' ..' .~;5,1-:5·: '. "tHe 'ihajoii'ty.Of'thC'·tts staticfii"equlpment shalf hi Pem18nently 'mounted waH ....
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5.7.6
The ITS station equipment must be compact in design.
'5.7.7
The ITS station equipment shall be true dual-tone multiffequency-(DTMF).
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: 'llie ITS "staBon 'equIpment shan' not tie capable. of programii1ing' any feature of
.
the proposed ITS.
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5.7.10
The ITS station equipment must not include coin entry slots or coin return slot
these functions are disabled on the station equipment.
regardless of whether
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S.7'.i)': ~'..~ G~ri~factor.: ~ital{t:o~i4~·a; \i~iie\i~bor\' p~si~il~ ~f~piti~i~ :o~::ea~ft i~S' '.~ ..' : ...: ~".' ::. >:..
Station Set' so tnat the number can be seen by DOC staff for the purpose of .
reporting troubles and troubleshooting problems. As new ITS Station Sets are
added or replaced they shall be identified in the same manner and all appropriate
..,
;~ paper'WQrk sh~l. be upd~~ed to ~~flect:the ~d4ition .. Tlt,:s.e sa~e numbers shall
;...::..... \:.;: .:..... ,.:,,' ' .•:: ·bC.uSe4l>y
r~pci(t5 i'efe~·t&.$~ific··fI!S:St.ltlon Sets~:.
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5.7.12
The ITS station equipment shall be capable of reducing background noise
through the use of confidencers or directional microphones in the handset.
5.7.13
All ITS station equipment shall provide volume controls which allow inmates to
amplify the called party's voice.
.
5.7.14
The Contractor shall provide dialing instructions in English and Spanish on each
rt.$·. Stali9n .S~.t .i~...a rrnu;me.r. wJtich ~ re.qu~es th~ P.Ol1siQility. l?f· _-th~k. .Q.ei!t~"
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. 5.1.15 . The Coritra~tor shan provide '8 "warning" statement in both English and Spanish"
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on each ITS Station Set that states "This Call is Subject to Monitoring and/or·
~ecordingtl in a manner which reduces or eliminates the possibility of its being .
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5.7:t 6" The Contractor shall maintain the above-mentioned stiluon' set dialing
instructions and warning statements for legibility and accuracy during the course
of the Contract.
5.8
Voice Quality
The Contractor must propose an ITS that provides a quality of connections that
5.8.1
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. t~',":' './;,':. : .•: •:":by 6>o(pmp,iiate.stan'dBtd$·or.gmiizati·QM fdt1ttansttdtteEl.and·rebelv~d'
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The voice quality level listed above shall be in place for all telephone services at
all stages of a call and shall not be affected by any other ITS feature, function or
capability.
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cross talk and frequency range (i.e., Bellcore, ANSI. etc.).'
5.8.2
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of the ITS station .equipment shall be compatible with telecommunications
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o/Corrections .
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5.9.2
The Contractor shall be responsible for providing a single TDDITTY device for
the ITS at each DOC institution.
5.9.3
The ITS TDDfITY equipment shall be portable, such that it can be used 'with
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5.9.4
The'ITS TDOfffV equipm~nt shall allow irunates to communicate via keyboard
entry.
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The ITS :rDDmy equipment. shall contain a display (i.e:, .LGD,.l.ED1 ~.) and :
5,9.5.
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5.9.6
The ITS TODmy equipment must have real-time monitoring capability so that
whatever is keyed is immediately displayed at a remote monitoring area or site.
5.9.7
The ITS shall record the entire call except for calls to the inmate's legal council
at specific pre-designated numbers.
The Contractor shall 'provide decoding an~ playback capability.. The system
5.9.8
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The Contractor shall provide a toll free number allowing call recipients to
contact the Contractor for assistance in billing matters. This number must
be clearly shown on the. called party's bill. The customer service function
...may not.be.SUbcontrac~ .. : '.. -:.. :. ": : :/. :::
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The Contractor is not responsible to remit the Commissions that would
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otherwise be pa~able for charges forgiven py the AJ:bi~tor.
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The Contractor shall assume responsibility for billing called parties
receiving collect calls from the ITS and for the collecting of payments for
these calls.
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. .'The Contractor shall endeavor to handle' billing disputes in an equitable
manner. Disputes that cannot be resolved to the satisfaction of the call
recipient must be brought to the 'Snention of an Arbitrator to be designated
by DOC. The Arbitrator will detennine how much, if any. of the disputed
charges may be billed by the Contractor. Any excess must be forgiven by
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5.10.2
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The Contractor shall provide the collect call services required in this ITB
through the use ·of an Automated
. Operator. At .no time shall an inmate be
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5.10.5
The Contractor shall provide all local, intraLATA, interLATA and interstate
collect call services at all DOC institutions where the ITS is instaHed. The
Contractor shall be responsible for installing and maintaining all telephone
. . circuit$ nec~s~ to provide the required-coUect call services.
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Call Costs'or Call }tates
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The Contractor's cOlUlect fees charged to the called party for collect calls within
Oklahoma shall not substantially exceed average rates charged by other major
telecommunications carriers.
5.11.3
The Contractor's rates charged to the called party for collect calls outside of
Oklahoma, regulated by the FCC, shall not exceed the Message Toll rates for
collect long distance calls and the service charge for Inmate Class of Service
i
OperatQ.r Station com~ct se~:by the inter~xchange carrier with the higb~t yearly. ", '. ~
~rome~~Ci9ng·~tista,ilc~toil.rey~nues(c~Qti,y.·At&T). '~.:' :''',_ '.--::' ~:.', ..
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5.11.1 The Contractor's average rates charged to the called party for collect calls within
: •...'. . :...O'
O~ahoma's~al1 not substaIitia1.lY .exceed. average rates charged by ~t.her ml!ior
.:
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The Contractor's' cOlUle~t f~ cbarged to the c~ned' party for collect calls outside'
of Oklahoma, regulated by the FCC,' shall not exceed the service charge for
. Inmate Class of Servjce Op<;:rator ~tation C;ollect set by the inter-exchange
c~~, .~ith. t~e. tijgll€;st y~ly' dp~estic: loqg ~ist8n~e..to.1I r.eveflues lc.~ntly '.
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The Contractor shall collect all revenue from the called party for collect calls
placed by inmates.
5.11.6
The ITS must inform the call recipient of the cOlUlect fee rate and per-minute
rates applicable to each call. The ITS may announce the rates automatically or
. provide a prompt giving·the call recipient the option to hear the rates.
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Payment of Coromissions
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Revenue prior to applying the Commissio~ Rate for DOC, with the exception of
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.
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5.12.2
The Contractor must make a single payment each month that includes revenues
earned at all facilities. This check must be accompanied by a supporting report
described in Section 5.21 and Appendix F.
5.12.3
All payments and accompanying reports must be sent to the following address:
Attn: Parent Canteen Board Secretary
Oklahoma Department of Corrections
3400 Martin Luther King
Oklahoma City. OK 73111
5.13
Maintenance
5.13.1
Maintenance Standards
For the term of the Contract, the Contractor is responsible for replacement of the
ITS in its entirety or its individual components regardless of cause including. but
not limited to, normal wear/use, inmate abuse. natural disaster, or inmate unrest.
This system or component replacement. as necessary. will be performed at no
cost to the DOC.
Equipment maintenance by the Contractor will be completed within eight (8)
business hours after notification by DOC that maintenance is required. In the
case of preventative maintenance, the Contractor will perform such iIi
accordance with the manufacturer's published schedule and specifications. If
maintenance is not completed or substitute equipment provided within eight (8)
hours after notification by DOC, the Contractor will be in default.
All maintenance will also meet any standards contained in the ITB. Failure of
the Contractor to meet or maintain these requirements will provide DOC with
the same rights and remedies specified elsewhere in the ITB for default, except
that the Contractor will only have eight (8) hours to remedy a default.
5.13.2
Response to Maintenance Calls
Should any critical component of the ITS provided by the Contractor fail, the
Contractor must respond to DOC's maintenance/repair calls in the following
manner.
•
"Response" to a maintenance call requires that the Contractor must begin
remote testing of the system or have a qualified tcclmician (suitably
equipped for the installed system, components or system
hardware/software) on site at the reporting DOC location.
•
After receipt of the service call from DOC, the Contractor is required to
notify the reponing facility, by the required response times outlined in this
OJclahoma Department a/Corrections
33
section, that it has commenced (or completed) remote testing or when a
qualified service technician will be on site to facilitate repair of the
service.
5.13.3
5.13.4
"
Maintenance Response Times
1.
For routine service, the Contractor must respond to the service problem
within four (4) hours of initial trouble report by the DOC facility, through
the use of remote testing or access. Records of testing to comply with this
requirement must be available to DOC upon request.
2.
The Contractor must notify the DOC site contact with remote testing results
within six (6) hours of the original trouble report. Otherwise, within six (6)
hours of the original service call from the DOC institution, the -Contractor
must notify the DOC site contact thllt a technician has been dispatched and
must advise the estimated time of arrival.
Critical Component Availability
!
I.!
The Contractor must ensure that critical components are located within the
available service area for each DOC institution and that all partS and materials
necessary to repair the proposed ITS are readily available to on-site service
personnel 24 hours per day. seven days per week, 365 days per year.
5.13.5
Answering of Maintenance Calls'
All maintenance calls from DOC shall be answered by the Administrator or a
designated backup as described in Section 5.19.
5.13.6
Monthly System Downtime
The Contractor must track all system downtime for each DOC facility and
compile and submit per-facility records of these measures for DOC review each
month.
5.13.7
Equipment Maintenance Continuity
If the Contractor is unable to provide maintenance services to meet DOC's
ongoing perfonnance requirements and if, in DOC's sole opinion, the Contractor
is unlikely to resume providing warranty services that meets DOC's ongoing
performance requirement. the Contractor will be in default. DOC then will be
entitled to the default remedies described in this ITB, including call of the
performance bond.
5.13.8
Principal Period of Maintenance (General)
Oklahoma Department ojCo"eclions
34
Maintenance will be available 24 hours per day and seven (7) days per week.
The Contractor must provide all post installation system programming and
maintenance services, including related travel expenses, at no cost to DOC.
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The Contractor will keep the ITS in good operating condition during the
Contract period, and DOC will provide the Contractor with reasonable access to
the ITS to perfonn maintenance. Preventive or scheduled ~aintenance will be
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5.14~1
Telephone network services provided by the Contractor shall not be capable of
being detected by the called party for telephone number identification or Caller
10.
5.14.2 The Contractor shall not charge for calls that result in Special Infonnation
.. . . .. . Tones (SIT), ring/no answer, b~y <?Onditions, .or disconnects before positive
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The Contractor shall provide local exchange service at each DOC institution.
The local calling area shall be equivalent to the local calling public pay
telephone area at each DOC institution. The Contractor must ensure that the
proposed ITS is capable of identifying a dialed number as local, based on the
pay telephone calling area, and correctly rate and route the call.
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The Co~tniclo'r shall not caarge cCli,mect.'fees rOf call~' to number call~d within
the previous 15 minutes using the same PIN. The connect fee will apply only to
the first call, $lthough regular per-minute charges will still apply to all calls.
1}1e 15 minute~ shall be compared to the time from ~e end .of the previous call
t<i .tlJ:e..~inhiQg~ ~f fhJ: .sUbs~uenf·QqU.;:m...·Ofde~. to ·deteitP..ine 'whether .&hi:;pri>visiOlf is ;~plica·l)l~ .. Thi; 'p~c)vision" applies' only' to'~o~c~tive ~il~. ,:: "
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Each call placed tlU'ough the ITS must be electronically identified by the system
as being a call originating from (name of institution), an Oklahoma Correctional
Institution, in 10001'0 of the cases, with or without the accompanying irunate PIN.
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5.l5.2 The ITS mu~t h~ve the capability. to a.ccept the calle4 party's re~ponse via Dual
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The ITS shall have the capability to interject messages into a telephone call at
.random intervals. (i.e., ~'~~is call is.. frQm.an. Qkl$omaCQ~tio.qa1lnsti~~iQn") ~.. ~
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5.15.4
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The ITS shall be capable of announcing to the called party the name of the
calling irunate~ Contractors must provide a mechanism to record an inmate's
. ·.nl1m~ op~ t~m~ t?~b.e yse4,~~h ~i~~:tliis'annQuiit~rn~h~.i!i,requi]'«;!il: .. '"
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5.15.5 . The ITS shall be'capable ofarmouncinifto the called party how to accept calls:'
5.16.
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System Call Recording and Monitoring
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and/or per PIN basis for privileged calls (e.g. calls to attorneys).
5.16.2
The proposed ITS must allow for the monitoring of inmate calls while in process
("real time") by DOC personnel. This monitoring must be al lowed by specific
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inmate telephone or station. All live monitoring must. be transparent ~o the.
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The proposed recording system must provide the highest quality playback
possible by limiting compression as may be required.
5.16.7
The proposed recording system must have sufficient storage capacity to record
and maintain all voice calls for one (1) year.
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In the event that voice retention requirements are increased beyond the one (l)
year interval, selected equipment shall have the capability without replacement,
to meet new storage requirements.
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system allowing for recorded media to be reviewed on-site at DOC facilities or
at required off·site locations. A compact, playback system must be provided for
each DOC institution where the ITS is installed as well as for the Central
Investigat!on Unit.. ~rovided equipment l'!'!Jst lJ\~t t~e rul~~ of eVi~e!.1ce.: . . ':. ,
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The Contractor must provide and install adequate surge protection for the
proposed. ITS and its components. The use of 1~ditional "po~er strip~" for
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The Contractor must provide and install' tldequate lightning" protection
equipment on all network services.supplied for the 'proposed ITS, .
The Contractor must provide and maintain an adequate number of
uninterruptible power supply (UPS) systems that also have surge protection and
line conditioning at each DOC facility capable of supporting all ITS
components, including Call Processors ~d recording and monitoring devices
for a minim~ of ope (1) hour.. A .up.S 'cap~~le of ,supporting .each .
: .:. ·,wo¥tiorilPrinterfot.a'mlnimunf.of1i~n:miJ,lutes.mUSt.:al~ ·~·ihclude<l. '.':.:-
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the ITS must automatically restrict or "shut off' all inmate station equipment
(Telephones) so that no irunate calls can be made until commercial power is
.
restored.
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automatically or remotely once commercialpower is restored.
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The ITS must function within the space limitations of each facility.
5.17.7
The Contractor must provide matching manufactured "Equipment Racks" for
Call Processors and Recording and Monitoring Equipment. System hardware
accesspries must alSo. be rack mounted.
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.. ' 5.17;8
5..18 .Softw.are EnhancementsIUpgrades
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than those specifically requested by DOC, at no additional cost. The installed ITS must
:.alw~.~ ~ ~~~~ !atesllge~~.~~e!etl~ Of.th~sy'~~~m.s~~8r.e ~cl\l~in~,o~~~n~.sr.~~~ms•. :
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protected.
5.17.9
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Software must not be provided unless specifically approved by DOC. Prior to any
software upgrades or enhancements, the Contractor shall discuss the software benefits
with DOC and proceed only after DDC approval.
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The Contractor must provide on-site persormel to administer the ITS
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(Admi~strators). The Administrator for each facility must be the coordinator .
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." .
.
week unless a sho~er schedule is approved by the facility. The~ in~viduais,.or
designated backup personnel, must be available at all fimes (24X7X365) through
telephone, fax, email, or pager. DOC must always be able to contact a "live"
person to address ITS issues within 15 minutes.
"
.
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5.19.2
The Contractor must propose an ITS that can be administered on or off-site by
Contractor or DOC personnel. Although the Contractor is primarily responsible
for S)'stem administratior:t, DOC; staff, lacate~ at each facility and' the central
i
.
, '.: .:. 1:\. ~. ':: '. :.: :. :·b.fli~, ~~t· 4f,ye.)Jle ab!lity,'!P: !it:eess ,tP~J:rS:v~ ~ .wor~.t4tion(~) p~ Joeat~)·:~· .J
• ...' .. , ..: ',....• :0, '.: ~t ea~lr Po.~..iilstitutlon:Plu;l.the c~n~ ~ffi9~~ The:wotk~iatl<m(s~ ~l-:\e lisod .... ::. :::.:;'.: ". '.
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f'
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5.19.3
..
.
The Contractor must propose an ITS that allows for changes to be administered
. in "real ~im~" whi1~ .~he systeI!1 is in us~. ~e propos~d system mus1 n~t r~quire
the system t<1 be taken 9fftine tb r,ndke' 8.CjdJtions,~changes Qi'-Fetri.,ev.erepqrts.... .:. I~. :.......
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5.20
D:~ta Back~Up
5.20.1
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The Contractor must perfonn all system and database back-ups and archiving.
The Contractor shall provide all archival hardware, supplies, network and
recovery procedures necessary to ensure that no data shall be lost.
".
.
5.20.2 The Contractor must be capaQ~e o(recovering all system data for all locations, to
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The proposed ITS must provide reporting and querying methods and capabilities
which provide maximwn f1exibility~ a user friendly interface. speed, efficiency
and a c c u r a c y . · '
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combination orDDC facilities or all DOC facilities..
5.21.1
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5.21.4
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The proposed ITS must allow for the generation of standard system reports as
well as reports customized for the specific needs or Doe.
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. . based on Obc criteria (Le., time of.day:volwne of calls, particular uunate, etc.).'
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5.21.6
The proposed ITS must provide adequate processing power and memory to
aUow for rapid search and report· generation capabiliti~.
.
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. ···5.2·i.7:'~: "The' pio~Sed ItS:~~~t"ali~w fo/a'l{r~;'~' da~"t~ ~'~orea i~ ~ A:SCII file .:., ..•...::.:.
format on removable electronic storage media (i.e., CD-ROM, high capacity
..
diskette, etc.).
.
..
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The proposed ITS must allow for all reports to be viewed in hard copy fonnat or
viewed on-line by a user with the proper access level.
5.21.9
The proposed ITS must provide for the following reports, at a minimum, to be
.. generated for DOC:
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5.21.10 The Contractor must provide, on 3.5" diskette, size permitting, or on CD-ROM
otherwise, detail supporting the monthly payment remitted to DOC. The repon
must be easily reconciled to the total payment .and show, at a minimwn, gross
. revenues and commission by call summarized by date and facility. The report
'.
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.
2. ..'baily. cali V. oluenc. SWlliuary
..
3. Daily Cail Volu~e Detail
4. Inmate Account Summary
5. . Imnate Acco~nt De~i1 .
.'!S.:. Ft;eQu¢ntly'.pi~leqNwnbCrs·: .. , .•.. :. :.': ..'::: ".~'" ": .~::'~: :.:v· .,'., ,~;.,,,,,,.',; ....
:"7:< 'Sped'fic Telephone NUmbe;Diil1ed'O~age .' .
8. Suspended Inmate Account
9. Alert Notification
10. Telephone Numbers Called by More Than One Inmate
11. Telephone Numbers Assigned to More Than One Inmate AccoWlt
12. Quantity of Calls per Inmate Account
13. Quantity of Minutes per Inmate Account
14. Blocked Telephone NUI!lbef J;,ist
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5.22
Inmate Account Information
.5:22. ~ '..11te prOp'o~ed IT~ must. ~rovi.de ~lert.. levels t~ .~ plac~4 on e~ch particu.1.ar
'.
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h1od~ via the sys{eh1 ~d~i~i;fr~iio~:teimin~ or"vi~ prlnteii ~ep~rt>
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5.22.2
The proposed ITS must allow DOC to restrict any single inmate from placing all
. . calls:assigJ}ed tQ his particular PIN with the exception ofprivileged num~rs, ,
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The prbposetl ITS shall provlae tlie' .l'reference·of EngliSh or Spamsh vOice ."
messa~eS' o~ prompts d~Pentiing on the individual irunatets account i~ormation.
The defa~lt setting for each inmate shall be Englisn until flagged by poe
personnel to Spanish.
feature shall not allow the inmate to change the
language heard by the call recipient.
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5.23
Transition and Implementation Requirements
5.23.1
The Con~ctor must furnish or ca~e to pe fuinishe~ all labor,. s.u~rvision,
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lu the ev~nt of a problem or question of continuity arising during installation of.
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5.23.4
The Contractor will be responsible for the generation and creation of the system
database(s) required to provide a fully operational ITS. DOC will provide the
Contractor with appropriate information as requested.
5.23.5
The current system(s) database information including ilUDate profile and call
records must be retained intact during conversion
to the
.
. new system.
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.' "implementhtion·plan:Which Will.address the followjrig in detail: ..
.
1.
2.
3.
4.
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Time line for all facilities
Transition procedures from the existing system to the new system
Pre-installation procedures for each DOC facility
Network serV!ce CQOrdination requirements
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5.24
System Testing
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.. testpian to assure hoc of the system's ·r.eadiness to accepf inmate call out traffic. This
test plan must include a checklist of items to be perfonned by the Contractor's
implementation te;am and verified by DOC staff.
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5.25.1
At the completion of the Contract period. the Contractor must provide a
complete set of system reference manuals which must include information
specific to the installation at each DOC facility.
5.25.2
The Contractor shall supply trouble logs for all problems reported on the system
on an as needed basis.
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~. 5..25.3:. ~~ .Cp~tnJctor· sh~~ supply, ~l ne~~ ··.~pcum~a~tio!1 tp ~·.DOC.sit~ ... ;· ': ~ .'.
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administiafor. ieJilting"to' Dulinlenanber con.~tl~Qun1l?ers.;,malnte:narice repOrting..:· : ", ..
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5.26
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Training Reguirements
.. It is ciiticaJ to ·the silccess.of'tJie i~ta1lation of the. ITS that DOC personilet b.e thoroughly .
"...', :.' '. 1rairfed 11.1 v~·aUs~aSJXits·~·tlitnYst~~·;;·peratidri. 1fie 'Co~'traci~t 'niu"st'SC~eQUildraihirii :
through the ITS Coordinators.
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The Contractor must provide all end-user training on site at the various DOC
facilities within ten (10) days of system cutover at that site. At least eight (8)
hours of training must be provided per facility.
5.26.1
5.26.2 The Contractor must provide full training for all assigned system users· on how
' ..to create, delete and modify·ipm.ate records:· '... "
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5.26.3' The Contractor must provide full training for all assigned System users on how
to generate appropriate system reports.
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The Contractor must provide full training for all assigned system users on how
to maintain alert levels and respond accordingly when these levels are exceeded.
5.26.4
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pro.vlded· reOOraing.equipmerit:...·.. 1:,.- :
including the live monitoring of'inmate calls. playback of archived calls and the
transfer ofcalls to other media for playback at off-site locatiol1$.
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to change irunate restriction levels.
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'.' .', . . t(l initiate system"restnctions Including' the sh\JttiBg
todividJal
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telephones, groups of irunate telephones or the entire facilities' systems.
. . .5.26.8
The, .Contractor must provider refresher system training for existing DOC
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The proposed ITS must provide for on-line help for system.. operation,
administration, reporting and management functions: .
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5,27
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Post Installation And Expansion Requirements
5.27..1
When a new DOC facility is opened by DOC, the Contractor shall detennine
(witl}. DOC) a schedule for installation of an ITS at that location to ensure
;
'. serviCe as 'soon as practicable at the new site. .The ITS shall be installed a~ the
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Tbi: c.o~tracicir· '-shall" 6~ .resp~nslble' for' m·ak.i~g' all' sYStem' "modiflc,ation~ ' .. :.
, '.
necessary to allow inma'tes to place calls as industry dialing requirements
change. at no ~~ditional cost ~o DOC.
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regulatory cnanges and requirements dwtng the hfe of the contract. These
regulatory changes include .federal, state, county and municipal modifications.
These changes shall be made at no additional cost to DOC.
All call processing and call rating infonnation shall be kept current by the
5.27.4
Contractor to ensure irunates' ability to place calls. This infonnation includes,
but is not limited to, local exchanges, area codes, country codes, vertical and
.
. horizontal coordinates. and tulY other information neces~ .to accurately
.
.
.'.:.' : '~'. .: ~.': .:.:~:'.•"t.·,;,· .' .'.~~ •:"': ~S :·.AAd~::tttt~?~a)i;i; : . '.~:rhe,l~ConAit~t~r;' :s1\aJ,t: . ptOyldB:;:DoQ:':'~idi:': i:ati~,:,~ .. .{ '" .~:~. :5~,~
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'~"".. .;~ ';' . intormatio~
5.28
ror' alf'calis'\vhen:requdstea by ·DOC.
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Other System Reguirements
5.28.1
The proposed equipment and software must be in production and installed and in
'use by one or lJl.or~ customers..
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DOC seeks a complete ITS.
Any' lOciaental ltems omitted' from these
specifications must be provided .by· the Contractor in order to 'deliver a complete,
"
.
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'. ". '.:. ..' . .'•.'~ ~," s~cifications; All h~cl\Ya!e; ~of\~~; ~tipplies; and other~equir{f.d·ca;m:ponen~·. '.", ":.' ~
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.
14
•
': .• !Suclt$·ddct.i"menl~iion;.conversian;:fuiin1rig: ana mainf({nat1~) for·:the·i'rStc> bTC····:'· :.. >
". . .~omplete ~d useful ~Q 'Q.p¢ shal1·b~·PrQY~d.ed by ~.~ontractor.
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Oklahoma Department o/Corrections
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5.29
General Performance Conditions
5.29.1
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Installation
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~l:'" .I~Statiatlo~:s~Il~~o~f~~tq·the~atio~al Bl~ctri/6~~~ ~Cfarid aii:o~~~ ~
applicable national and ioeal codes and with accepted teJeconununications'
•
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industry standards.
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2, Where components, cables, cab.i.nets,~~tc: are mo~t~d on w~lls! ~ilings, . ,
. ~ . . . ' ~~c.,.~w.tabl.e ·an~h~~ m~s.~.be.u~~rSo '!.hat if any .one :h~er.sti6uld- filiI. tile' ,~"':"
. oevice will remain securely' in place. .
.
3. Unless otlierwise noted, all eable and components shall be supported by the
building structure. [n no case shall any cables be fastened to or lay on a
suspended ceiling. In no case shall any cables be fastened to the support
wires of suspended ceilings, electrical conduits, or any mechanical or
plumbing system pipe or other equipment.
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4. All manufacturers' recommendations, must be.strictly adhe~d to; "
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cablmg can,: ..': o:;..;.;e(,. tHe ,-ontracl"r "\']4i Install
new station cabling at no cost to pOC, Any new cabling must include wall
plate, cross connection, patch cords, etc, as required by DOC.
-
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The, <:.eritractor..mqs~ ~gtee ta .obi~in ~OC perrhi~sio~ in Writi~g befo~ .
. prcic~ing With: 8OY' worJc·that reqiIi~~cutting: into.. or throu~ glf.~ers,· '. : '.'
.
'.'
tieams. concrete or tile floo'rs, partitions or ceilings, or any work that may
impair fireproofing or moisture proofing, or potentially cause any structural
damage. DOC does not anticipate that such work will be required to install
the ITS.
7. The Contractor shall take all steps necessary to protect all building
components. finishes and equipment from damage and shall be responsible
,for,the r~pair.o~ replacement. ,to the s.atis.faction. of DQ<;;of~Il build~g. '. ~ ': -:'.. . ....
,
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........ ,.~'..·:· ..·:·r.·..,:.-:·,~·· .. :. .. "'¢PmP,Oii~r:f:i:~~;~d'~'tii~~ cfl\Jl1agii~f the-~ltCtcid.Co~tr8~or\)r ,;:...:' . " ".~' >"..-~ .•••:•.~ .'"; \ e: ~'~ e•.•:. '.e .•
'his workers:'
,
.
8. Contractor shall at all times. keep the work site free from accumulation of
waste materials and/or rubbish resulting from delivery of-services.
"
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9.. No e'$.posed:~viling orwiremcild o;rothef.swf~ce11)0UJ)1.~ ra~)Vaj will.he·..•.: ... :."
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10. The successful
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provide a11ll.ecessary labor, egujpment and
ac~~ri~J~ £Q~l~e ~ej9b i.tJ'~ ~ati~faq~ry,Jn8nn~~:,"" ...' ....•. " ,":. : ' .. " ,., :', ~
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OlcJahoma Department ofCorrecti.om
43
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11. The Contractor must ensure that all of its work and materials will comply
with all local, county, state and federal laws, ordinances and regulations as
.
well as any direction of inspectors appointed by proper au.thorities having
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12. Winning Contractor must acquire all necessary pennits, etc. Should
violation of codes occur relating to this ITS, the selected Contractor shall
correct the situation at no CQst to DOC.
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witli ot~er iraGes:
work in harmpny with other trades
l'3'~ .Work may 'De con'ductea
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5.29,2
Tne C(j~(ractor snaIl ~oriduct'alr.
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Wiring Staridard
1. Contractor shall follow Manufacturers' wiring standards for cross·colUlect
activities and any additional wiring that may be required tluoughout the
building.
.
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,: .:'. .... "'M' ::'. : :.:·:t :.:~':~ ~.~{ 'The' $uCceSsfur'~b~ti~ctor '~haIl be ~PenSlbl~ fOT.·orq5~-conitet:tiJig.n~
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:: .: ~st.eP1s.h:J.~x~ing.~r~g·s~~~ri'e~.. ~.on~':toi ..may not:aS$~~e'.tl)~t:: .. : :: ..:" ..:' :.:.
existing facility wiring' will be properly lab~led and identifi~: '
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3. Grounding and bon~ing shall meet or exceed EIAffIA-607.
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5;.iind·shaU·Qe Ur: I1sted CMP: anit"shwl conform tcfaccepttd fndustry.: FCC' .
and NEC Standards as applicable to size, cOlor code. insulation, etc. All
Contractor installed wiring shall be new and shall remain the property of
DOC at the end of the Contract period.
5. Cable connectorization, splicing and termination shall be done in accordance
with InduBtry Accepted Practices and manufacturer's instructions,
7. All costs associated with the testing ofwiring, both new and old, in
preparation for the implement~tionof the new systems, wi 11. be the
.
responsibility ofth~ Contractorl and shall.be inCluded in COJltra<;tQr-'s ' .
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8, Successful Contractor shall be responsible
assuring that eXi~ting station
.~. ;.,. ,. ..; ~iring.wiU.~Q.~ad~efSely.~~tthe pe~orJ\UUlc.e.of.theCon~c!o~s.. ~ , :" ,\.
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prope)~ egiiipment:or sjl1isy~~ and \11I~t:~isfii6utioit:~~USeqe~luiIs.· .', '''~':'~,:
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Oklahoma Department ojCorrec/ions
44
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9. The Contractor must work with DOC to determine the exact times when
inmate station equipment (Telephones) can be replaced to reduce "down
time",
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.2:· The"quality of woi1orianship shall be'"Type' ·1 - R'ecomtnended,'~ as set forth
in the latest edition of the Painting Specifications of the Painting and
Decorating Contractors of America.
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It shall be the responsibility of the Contractor to restore damaged walls,
ceilings, and/or wall coverings to their original condition.
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3, The quality of patching shall maintain the same fire rating as the original
wall or ceiling covering,
5.29.4 Firestopping and Smoke Seals
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. ~8ils. for' .cable,s. cohdtii~. and ~ys,' etc.;·; 'FireS~o'pping materials. shalt
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co:t:\form t; . ~lngs' r.s requb::.J by local ana state buiidl"~g codes and"as tested,
by nationally accepted test agencies 'per ASTM E814 and UL 1479 fire tests.
2. Fire ratings s~all pc a .minimwn of one (1) hour but not I~ss than the fire
.' ·i.esistance· of tht floor ot wall being ,penetrated..' :'.,
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3. Codes and Standards for firestopping materials include:
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UL 1479
NFPA 101·88. 6-21215 and 6-2.2.8
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4, Installation shall confonn to manufacturer's printed instructions for
··ins~lation. .
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5, Firesiop materials shall be non-eombustible silicone elastomer sealant
having a UL Classification as a "fill, void or cavity material."
.
6. Submit manufacturer's product data, specifications. and installation
instructions to the. DOC proje~t leader. f!>r revie'Y{',and approval prior to
~·mak.ing·any~ne,tratiops;·..• '
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1. All penetrations and accompanying firestopping shall be documented in
writing by the Contractor. Such records shall include objects penetrating,. . .
.
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8. Firestops shall be examined by DOC staff and applicable Code authorities
prior to closing in work.
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5.29.5 Security
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G~ntlfl~tor.:·~t1. 'Spbco~~et9.JiS .. ~~I. ·.t(\)nip,ly· .~~·flfi~: followjrig. ,~pCci~I·": ..; .......
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worts· comp;ising. this ITS wil115.e perfonne4 ~t DOC facilities.
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working conditions:
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2. Contractor and subcontractors must be cleared for security access by DOC .
3. Contractor shall check in with DOC security daily. Contractor shall follow
all DOC security rules.
~
5.29.6
Safety
~:..:: '.. ~ . ~. ...... ..:..:.; .'. . : ....,... ~... :'.. .: .... ':. : ;..t:. ':,
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.: ~~.. .' '. ":::' .···1·:." a;ntracfpr sliall.Q<>.mplY': .Wi~ FeClerar;;'Stitte; ·muniCipal.. and J~)SJIA.·laws~ ..'. ': .:-.. :~.. ~
fules' reg'tilatiens' ·and·codii'Pnulrenlenis:. '. ...:;... '.: :-. ':'.' .. ,'.: o. :
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. . 2. Contractor shall be responsible for initiating, maintaining, 809 superVising
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all safety precautions and programs in connection with .perfoi,l'Qing serviCes.
.
":. ~ ...:.. : :. .:. ~'. .. .<;ontraotor ·s.hall take alr {easo~bI~.p'r~autions. for ..safety..of;: ang·.stian '. ";::.':::.
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employees providing service and other .persons who niay be affected theteby, .
(2) all materials and equipment to be used in providing the services, and (3)
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other property at the site or adjacent thereto.
3. Contractor also shall take necessary steps to ensure that required fire fighting
apparatus is accessible at all times. Flammable materials shall be kept in
suitable places outside the building.
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Problem Notification
~'.', p~~~I~~s ..!~~~. ~o,~l~ :~~s~~~ i~ ~~~~y. iP".:C~f.!eti~e :~~ ~~ .s~~~~.~~ sch~uI:e?
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. 1. If after any award of the, contraci. the Contractor becomes aware of possible .
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including tool control, background checkS and dress code.
5.29.7
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tltiBiedtfrt!ly. notiff (he..:dCSlgnated.tlOG:
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by telephone, with confirmation in writing 'within 72 hours. giving the cause .
and probabl!:= effect, with reconunendations for alternative action:
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his or her contractual responsibilities; however. failure to notify promptly
will be basis for detennining selected Contractor negligence in an otherwise
excusable delay.
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DOC may'delay any.delivery te a mutually agreeable time
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SECTION 6 - STATEMENT OF WORK & SPECIFICATIONS - OPTIONAL
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Reslrieti'oO'S'and 'Fraud Control Features. ':
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. The proposed ITS can detect that the called party's telephone number has bee~
automatically forwarded to another telephone number, immediately tenninate the call.
and send a "flag" to ITS management report sy~tem.
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The ITS can rec6gnize and accept spoken PIN numbers.
6.2.2
The ITS can accept the called party's call acceptance or rejection via voice
response. (YeslNo Response)
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System Call Recording and Monitoring Features
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The recording system workstations can be networked so that intelligence
analysis and investigation can be performed from other sites and/or the DOC
Central Office.
6.3.4
The PINnwnber can be recorded at the begitming of each conversation.
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The.proposed re,cording system of the ITS can provide a fonn of speech or word
. recognition that would alert DOC per~onqel when certain words or phrases were
.' used QY an.inmate duri'ng.an Qutgoing call..
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General System Features
6.4
6.4.1
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The proposed ITS Call Processor and Recording Equipment application software
can be administered and operated from a single workstation or multiple
workstations.
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6.5.. S'xstem Reports
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Olflahonw Department ojCorrections
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48
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fonnats.(e.g., standard DBF fonnat. Microsoft Excel® format. etc.).
6.5.2
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The Contractor can allow access to system reporting information via an Intranet
application accessible. through the n~w network.
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The proposed ITS can assign an irunate's account to an individual telephone or
group of telephones so that the imnate's account can only place calls from those
designated telephones. These telephones must still be capable of being used by
inmate accoWlts not specifically assigned to them.
6.7
Additional Operation Features.
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The proposed ITS can provide standard language prompts other than English
anq Span.ish. This feature should default to Eng.Iish l?tit DOC must.be able to
.·select ~~t~.rnative !lmgljage b~.PIN or by specific ~.lephont number jtssigned
to a PIN. This feature' shall not 8Jlow the inmate to change the language heard .
by the call recipient
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6.6; '. Inmate Ac~unt Information
6.6.1
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completed'calls. DOC shall be capable of enabling and disabling this feature. This time
interval shall be configurable .by minute increm~nts.
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SECTION 7 • EVALUATION CRITERIA
7.1' . Rejection of Bids ',' :"
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The State inay reject any Bid that is not in the required format, does not adtlress all the '
requirements of this ITB. or that the State believes offers a low Commission Rate or
othe~se not in i~ best interests to. consider or to accept.' In addition, the State may
,cancel this ITB,.rejecl aU the·Bids, ~nd see.k to.ac!U~ve the. P.urp9ses of this Ita through a
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ItI'eS,ns
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Clarifications
During the evaluation process, the Project Representative or the Evaluation Committee
may request clarifications from any Contractor under active consideration and may give
any Contractor the opportunity to correct defects in its Bid if doing so is in DOC's best
interests and does not cause any material wtfairness to other Contractors.
'.' ~ ,
1·.3.' , Initial..O'Revi~w,.·
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' . : ' All late 'Bids:shbll..b~ ifnri1edi"telY'reJec~ed', No·{~te.. Bid will,be ope~ed·o! evaluatetJ f~r
format or cOrl)pleteness.
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. 'The P.roj~t Repn:sentati~e~ilJ teyiew all oth~r Bids for .tbeir.foiynat aqd cOQ1pleteness..
:'.' " .; The' ·Project. Rttprestntative .inay 'rejeci' ~y :iItcompl~te' ~r i'DCOfr~ctJ¥· fonnstted: Bid,:
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it is in DOC's best interests and does not cause' any materfal unfairness to other
Contractors.
The Project Represe~tative will forward all timely. complete. and properly fonnatted
Bids to the Evaluation Committee, which the Project Representative wilJ chair,
7.4
Bid Evaluation Criteria
.: ';. . ..,.,
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Evaluation'Committee:
1,
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AU bids will be,evaluated,
2.
These bids that do not meet the minimum or r~uired comP.Ol?ents as described in
.,.. .... . ~.:c~jQI\ ~ ,of ~~ tlocjnp~I!~.~~.J ~ e,I.i!l1i!l~'~ fr.om .~er:~~i~eri¢~. ~ ...... :
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the folJ.o~ng reasons:
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~COhtmcfois c8JH)e~limtnat~(lfOr:an,·o.f,
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OkJah~ma Department o/Corrections
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SECTION 7 ~ EVALUATION CRITERIA
7. r
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. Rejection of Bids.
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The State may reject any Bid that is not in the required format, does not adtlress all the
requirements of this ITB, or that the State believes offers a low Commission Rate or
othe~se not in i~ best interests to. consider or to accept.· In addition. the State may
. cancel1his ITB"reje~! all the·Bids. and seeJe to.ac!U~ve the. p'~.ses of this
through a
. ~ neW .. ' Oor. other
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Clarifications
During the evaluation process, the Project Representative or the Evaluation Committee
may request clarifications from any Contractor under active consideration and may give
any Contractor the opportunity to correct defects in its Bid if doing so is in DOC's best
interests and does not cause any material unfairness to other Contractors.
.
J::--;..::~?;'~::~:iti~.R~:- {:.'.< . . -;::.'-'. ",', :::',:
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:. AlIlaie·Bids:~llll..b~iinmCdi~tely·reJec~ed·. No.tclte:Bid will.be ope~ed~or evaluatea f9f '
format or cOl1].pleteness.
;
.
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all
.
.
.
. 'The P.rojec;:t Repr.esentati~e ~ill J:eyiew
oth~r Bids for .their.fotrnat aqd completeness,.
: '.' .. .; The' 'Prdject, Rt;prestntative .may 'reject'Jmy :jrtcomple.le·.qr i'ncofr~c:tl:Y 'fonnotted: Bid,: " .. '. :'
:.: ':'.' .... :, .~.. " '~lthougl1 h~'~' she;irt'ai'wtt1y'~' anY'aefeitS'or lli1ow'ii' ~o~traCioi to' sut)ffiii' a' c6rrectlon'·if .: '.'. ,,' ".
it is in DOC's best interests aild does not cause' any materi'al unfairness to other
Contractors.
The Project Represe~tative will forward all timely, complete, and properly fonnatted
Bids to the Evaluation Conunittee, which the Project Representative will chair.
7.4
,:
';.
Bid Evaluation Criteria
~. ':'
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.
Evaluation'Committee:
1.
' .' .. : : :.;.: .:'.. ~.".::.
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fotiowjng~ev81iihiioit '~fo~s ~rl"onn~ :6~t~r; ':::." .'. ,;:: . . :";
..
.
All bids will be.evaluated.
These bids that do not meet the minimum or required components as described in
..~
...
. Sectjon 4.oftlUs aociJm~nt will be eliminated hom furtber:co~ider8.tion. A4 . ""
: ~f:'.:;:' :.:...~. :ii .". :.~ ;';::::' :.•..~''fuaicat~
~'ciihtri(ct~iS ~"15e -=eliinlnat(itl for:ajj,'of, &i(iij)i.:luni~ rcI.
. .' ' . '
the foll.o~ng reasons: .
.. .
.
.
2.
m·seeition
.'. '.
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•..mJssing ~y ~.n~.of~e requi~ed s~~fica~~~ns.,.system.~ct~~ns pr ~~pport .: ',._
:.".;''.: .:,';'':
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: . .: '. ~ ', : . . : . ~'. . :~. ,,:':'>.":':. >~: . >.:~'
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comrrlitting to performanCe'bond; . '.. '.. : . .'
OkJah~ma Department ojCon'ections
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50
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no letter committing to signing bonus.
•
not enough good references
•
•
references for institutions smaller than those defined in
.
.
'inadequate insUfa!1ce '
•
not financially stable or viable as defined in Section 4 and Appendix B
•
not satisfactorily completely the Site Visit Certificate (Appendix G).
•
•
•
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.
. Ampng thereniaini~g responsive,and respo~~i~le Contractocs, the State ,Qf
.E>klahonia·wilt'aWard the cohtFact to,the Contractor with the hignest proPosed
Co~i~sion Rate. . '
'
3.
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In the event there is a tie between two Contractors that meet all minimwn
requirements and have the same proposed Commission Rate. the Contract will be
awarded to the Contractor offering the best package of optional features in Section
8 of its Bid.
4,
7.5
\
Financial Ability
•
p~'~f'tIi¢.I!i~·e.,:aluationcrit~a is th~ 9ualiti~tions of the 'eQr¢ra~to~;' w4i.~ ~~Ct':lde~~, " '., • '::.'
'. .,'.;' :".' as a co,mpnn~nt; t~ Contractot's,fin~ciaI ability to peifoni'f 'the. CQo~ac.t. ..Tpji,LTB; ii)" :-, ,
,. '
. "::Sect\on' 4.5•. requires ihe submission' 'of "specific financial infonnation from all
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Seet~on 4~
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Contractors.
, 7.6
InterviewS.·Demonstrations. and Presentations'
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See instrUctions in Section·4.4.
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Appendix B: Contractor Stability
Contractor must make the following representations by placing an (X) in the appropriate box.
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Contractor has _ _ has not _ _ provided ITS services for at least five (5) years as of
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2.
Contractor's ~oss revenue has __ has not __ exceeded $200 million for each of the
three most recent completed fiscal years,
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Specifications
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The following checklist must be completed by the Contractor and included in its Bid. In order
to be considered for award of the Contract. the Contractor must determine that it is able and
willing to meet all of the Required Specifications described in Section 5. An (X) should be
placed next to each section reference as a positive indication of this willingness and ability to
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to
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.
.:••0:
. . . . . 't· ..
58
:'
.
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Appendix D: Optional Work and
Specifications
4
t.
The following checklist must be completed by the Contractor and included in its Bid.
Optional specifications. described in Section 6. are referenced below. An (X) should be placed
in the appropriate colwnn to indicate the presence or absence of the referenced feature. These
optional specifications will be considered in the event that more than one otherwise acceptable
Contractor offers identical Conunission Rates.
Point Value
Section Number
6.1
. 6.2'
6.2.1
: 6.2.2
6.3
6.3.1
6.3.2
6.3.3
10
.'
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10,
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6.3.5
6.4
6.4.1
6.4.2
6.5
6.5.1
6.5.2
6:6
(j.6.1
6.6.2
6.7
',
Feature
Not Preseot
.
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6.~.4
.
Feature
Present
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Oldahoma Department ofCo"ections
~
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10
10
10,
10
10
10
10
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10
10
10
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59
------------------
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Comm~sion Rate
Appendix E:
The Commission Rate quoted will be the commission schedule for the tenn of the Contract t
including extensions, and no reduction in this Commission Rate will be made without the
express written agreement ofthe DOC.
The Commissions paid to DOC will be based on Gross Revenue. Gross Revenue is defined °as
revenue for all accepted calls t made through the proposed system without exception t including
local, intra-LATA, inter-LATA and interstate calling traffic. The Contractor shall not deduct
fraudulent or uncollectible calls from the Gross Revenue prior to applying the Commi6sion Rate
for the DOC.
0
Proposed Commission Rate:
•
"
,
0
M
.
•
.
,
0,
.'
Accepted calls are defined as those irnnate coll~t calls positively approv~d by the called party ,
either through the use of Touch Tone signal or voice statement
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Appendix F: Sample Invoice/Summary
Reports
The sample reports provided on the following pages are the minimum amoWlt of monthly
infonnation required by the DOC. This infonnation is provided for your bidding purposes only
and should not be used to detennine actuaHrunate calling usage. The following monthly reports
will be required:
•
•
•
Customer Summary Report
Account Summary Report
Account ANI Detail Report
"Account" is a correctional facility with an assigned accoWlt number. "Customer" is DOC.
For audit purposes, the Contractor shall maintain for three (3) years after the term of the
Contract, statistical and revenue information on all call activity for each inmate ANI (Automatic
Number Identification)..Further, the Contractor shall make such data readily accessible to DOC
during an internal DOC audit or State audit
Both panies acknowledge that some of the dala or reportS may be of a confidential nature and
each party shall make all reasonable efforts to ensure that such confidential information is not
disseminated or disclosed to the public by it, its employees, or agents.
Oldahoma Department o/Corrections
61
"
...
ABC Telecommunications Inc.
Customer Sununary Report
Commission Period: January, 1998
Oklahoma Department of Co~ :' ..
1 '.', •
Current Month
Calls
Minutes
Revenue
Rate
Sample
Correctiona,l
Center A
321
4,109
$1,363.1t;
5f
Sample
Correctional
CenterB
642
8,000
$2.800.12
5:'.""·~/1·
I
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---_..
Totals
963
Ok/ahoma Department o/Corrections
12,109
$4,163.26
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ABC Telecommunications Inc.
Account Line Detail Report
Commission Period: January. 1998
Oklahoma Department of Corrections
Sample Correctional Center A
Total Revenue:
Commission Rate:
Commission Paid:
$1,363.14
50.0
5681.58
Line
Calls
Minutes
Revenue
918-885-9904
75
960
5318.94
918-885-9905
60
768
$254.75
91 S-ooi-iSl06
48
614
$203.36
918-885-9907
62
794
$263.05
918-885-9908
76
973
$323.04
Totals
321
410!)
51,363.14
Oklahoma Department ofCorrections
63
Appendix G:
Site Visit Certificate
Please see instructions in Section 4.12 for completion of the form and for instructions for
including it in your ITB.
Facility
1.
Contractor Waives Rigbt to
Site Visit
Contractor Attended Site
Visit
Contractor Signature
Site ITS Coordinator
Signature
J.E. Hamilton Correctional Center
2.
Mack H. Alford Correctional
Center
3.
Dick CoMor Correctional Center
4.
John Lilley Correctional Center
S.
James Crabtree Correctional
Center
6.·
Lexington Assessment &
Reception Center
7.
Joseph Harp Correctional Center
8.
William S. Key Correctioool
Center
Oklahoma Department ofCo"ections
64
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Purchase order
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POI' T02S564
Delivery
Date: 09/16/1999
(
Charge &
Invoice To:
OK 73136-0400·
• - " r ~+{.,
.~• • • • •
~~'t;.
1.00'
001
SUM 0915-77
This requisition is for the provision of a
turn-key inmate telephone system for 8
facilities of the Oklahoma Department of
Corrections.
s, one-year agreements
45\ commission rate
bonus per year, prepay all 5 years in advance
If the' term does not go 5 years then bonus
is paid back pro-rata.
Bonuses paid back in full if terminated early.
$50K
Total Amount
$.00
. TERNS:
CONTRACT PERIOD: 9/16/99 thru 9/15/00
WITH OPTION TO RENEW FOR FOUR ADDITIONAL ONE YEAR
PERIODS.
AGENCY CONTACT: DICK KING
405-425-2547
Continued, Next page •.•
Prices exclusive of Federal and state Taxes. Prices are FOB destination unless stated otherwise
VENDORS READ AND FOLLOW CLOSELY:
....
1.
This order void one yea~ from date of issuance.
2.
,The , ~ove order is iqsq"d il) cOI}(OJ:Qlity wit;ll
!,:.:' " '.! 'y "yOdr:"~o~a~;j,c;,n. and'" C.ORs.t!.1:!bt~.i ~.a: <r~Q~"":
':~', .
. If payment is. received in:exces8 of 45' days
'
after submittin9 proper invoice, vendor may be
be entitled to claim interest penalty.
For a copy·of these regulations contact
'3.
,
..
OFFICE OF STATE FINANCB
.~;.,~""",:Il:)~';;";'.lP~;!.".i~.""""t'''''<·;iC''h'I···t·
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73105
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Regn. • KOO4l7l
Date: 09/16/99
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Commodity Code
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VENDOR CONTACT: SHERMAN HENNINGTON 972-778-4005
FAX NUMBER:
972-778-4055
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Account Sub-account
Object
CFDA
Amount
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....
DEPARTMENT OF CENTRAL SERV,CES
CENTRAL PURCHASING DIVISION
2401 N. Uncoln Blvd. Suite 116
Will Rogers Butldlng zip 73105
Box 528803
Oklahoma City, Oklahoma 73152·8803
P.o.
B
SHIP TO:
City
St
MGR. OF COMPUTER OPERATIONS
DEPARTMENT OF CORRECTIONS
INFORMATION SERVICES
3400 N. HARTIN LUTHER KING AVE.
O,u.AROMA CITY,
OK 73111-4298
Zip
ID
S BELOW AND ON REVERSE SIDE OF THIS BID
I
OUANDlY
i
iUNlT
CQMMOOITY CODE
I
OESCRleTlON
UNIT PRICE
i
AMOUNT
NOTICE: Bidder's Information must be entered In space provided above anCi the bid must be signed and notarized below.
************************************************Notice of bid solicitations and final bid
•
* results can be found on the Internet.
•
* DCS home page address is www.dcs.state.ok.us •
*
*
*
*
•
NOTE -- INVITATIONS TO BID ARE PRINTED FRONT '
AND BACK
'
***********************************.************
1.00
SUI
0915-71
K004171
001
This requisition is for the provision of a
turn-key inmate telephone system for 8
facilities of the Oklahoma Department of
Corrections PER THE ATTACHED SPECIFICATIONS.
TERMS:
Bidders please provide the following contact
information for order inquiries and expeditinq:
Your contact persons name:
ENTERED
_
JUl1919£9
CONTINUED, NEXT PAGE
_____ _w_P_.. - -·-.. ._.. . _..
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THIS BID INVAlID IF NOT SIGNED AND NOTARIZED
Nt'IOAVIT:
.
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DEPARTMENT OF CENTRAL SERVlCES
:i
CENTRAL PURCHASING DIVISION
MAIL SEALED alOs TO
2401 N. Uncol" Blvd. Sulte 116
MAIL SEALED BIDS TO
Will Rogers BuildIng zIp 73105
Oklaho~a
:4"1 ~1'l.I "'': .. ~ 'If'-U ~r
08/03/1999
WANTITY
'';
.....
p.a.Box 528803
City, Oklahoma 73152.ea03
..
I
10:30 AM
UNIT
COMMODITY CODe
OE~PTION
Telephone number:
Fax number:
UNIT PRICE
__
---------------------------
All services, supplies, products and maintenance
must be year 2000 compliant. Year 2000 means the
services, supplies, products to maintenance
provided, including but not limited to all .
processing, calculating, comparing, sequencing,
display or storing, transmitting or receiving of
date data, will not be interrupted due to year
2000 issues with any computer system used by the
supplier of the services,' supplies, products or
maintenance.
CONTRACT PERIOD: DATB OF AWARD FOR ONE YEAR.
laTH OPTION TO RENEW FOR TWO ADDITIONAL ONE-YEAR
PERIODS.
AGENCY CONTACT: DICK KING
------. -- --
405-425-2547
405 521-2479
AMOUNT
Dec 01
08 11:33a
Howard McLeod C C
15808897943
OK Department of Corrections
Howard McLeod Correctional Center
1970 E. Whippoorwill Lane
Atoka, OK 74525-8415
Phone: 580-889-6651
Fax:
580-889-7943
~
.... .
CORRECTIOHS
*
.--r_
.......
,,~
mOM:
:Jevrt :L~I'\SorJ
,
t
AGENCY:
DATE:
FAX NUMBER:
RE:
fV\:
PRONE NUMBER:
NOTES/COMMENTS:
~~
G..<J b 'o"e..,.
TOTAL NUMBER OF PAGES iNCLUDING COVER:
p. 1
GENERAL COUNSEL
12/01/2008 "':~6FAX
p.2
15808897943
Howard McLeod C C
Dec 01 08 11:33a
-t
~OO2l0'S
IiMCC
REQUeST FOR ATTORNEY GENERAL REPRESENTATION
CJ 2008 4405
CASE NUMBER:
Petition lor Judicial RevIew
Case Type:
CAUSE OF ACTION;
PLAINTIFF;
Court:
SIGIte District COllrt- Oklal)Oma
Disciplinary Process
Michael Glover
OOC Number.
387147
DOC Number:
------
DOC Numbor;
._-----
Additional Plaintiffs:
Attorney for Plaintirf:
NllIIlI!.
I\dlJro:m:
CUy, SI~IIIl.
10,.
I-'nullIl.
DEFENDANT:
Haskell Higgins
Additional Defendants.
Juslin Jones
05/14/2008
DATE FILED:
DATE RECEIVED:
FACILITY WHERE INCIDENT OCCURRED:
METHOO OF SERViCE:
Certilied Mail
12/01/2008
J8CC
FROM:
Court Clerk
---..:...;,.;;;...;..~-:..:----
DAMAGES REQUESTED:
I hll1~l)y rClQlIOullllill Ihl1 :1l101ll01l [jl:lIU1ul H'Il'Hlll,l"l mo I" Iho 1'1l1W1IIIl"(l';lWt\UII. I hlllll: ull:lt'.h(ld :"Ill dOcu'.... Onl" whid' h"y,: ....,,,.\ :;L'IYCU
nn l\'IIl in IIll~ C;lIlO. ;1nf1 mrllly t"aliliuvu plWID"nl nollc:e of Ihlt; ':Jw~'11 Pcnr,liIl{) UValll:l1 1I1f!.
12/01/2008
Date
HASKELL HIGGINS
DQfondant
or the Goneral Counsel, Oklahoma Department or Corrections,
3400 Marli(l Luttler KIng Avenu~. Oklilhotnfl City. OK 73136
CC Allorncy Gt:ll1tlll:lr~ Oth(:t', 313 N E 21s1 Street. Oklllllmna Crly. OK 7310~i
Forward originills 10: Office
Rr-~
73
\
