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5/10/2017
Phone Services
(http://www.drc.ohio.gov/)
Phone Services
Policy for Inmate Access to Phone Services (/Portals/0/Phone Services/76VIS02.pdf?ver=20160826150246147)
Inmate Phone Rates Reduced
Telephone calls are one of the primary means of inmates maintaining connections with family and loved ones during incarceration; maintaining these connections positively
influences behavior in prison and the likelihood an offender will succeed upon release from prison. Directly aligned with the agency mission of reducing recidivism, the
current contract with Global Tel Link (GTL) was renegotiated to drastically reduce telephone rates to five cents per minute, plus all applicable government mandated taxes
and Federal Universal Service Fund fees for all calls within the United States, with no surcharge or connection fee. The new rate will be effective April 1, 2015. In addition
to the reduced phone rates, the following will occur:
The over 2,000 phones currently in Ohio’s prisons will be replaced by the end of the year.
An additional 500 telephones will be installed before the end of the year.
General Information
If you have a friend or family member in prison who would like to have telephone contact with you, the first telephone contact you will receive will be an AUTOMATED CALL
from Global Tel Link, the provider of our inmate phone services. This call will ask your permission to add your phone number to the inmate's CALL ALLOW LIST. This
AUTOMATED SYSTEM will call your phone number 3 times a day for 5 days until it receives a YES or NO response. Once you have answered yes to this call, any
subsequent call attempts will be allowed to go to your number, unless there is a billing problem with your number.
Global Tel*Link Information
Inmate telephone service is provided through Global Tel*Link (GTL). For questions or assistance regarding the telephone system or services, please contact the GTL
Customer Call Center at 18776504249 during the following hours:
Monday through Friday 8:00 a.m. to 12:00 a.m. (midnight) Eastern Standard Time
Saturday and Sunday 9:00 a.m. to 8:00 p.m. Eastern Standard Time
Inmate Telephone Calling Options
Inmates may make telephone calls ONLY to those individuals on the inmate's approved telephone calling list who have agreed to accept the inmate's calls while
incarcerated. Inmate telephone calls may be paid for through one of the following three options:
STANDARD COLLECT CALL Placing the telephone call collect. This requires the person receiving the call to have the capability for collect calls under Global
Tel*Link's billing services. The person receiving the call is responsible for paying for the telephone call.
PREPAID COLLECT CALL The inmate would place a collect call. However, the person receiving the call must have prepaid for the collect call through an account
established with Global Tel*Link. Prepaid collect calls receive a 20% discount over standard collect calls. Prepaid collect call accounts can be established
through Global Tel*Link's (http://www.connectnetwork.com/) website.
All offenders are now able to directly pay for the telephone calls they make, using a Pin Debit telephone account. Funds may be deposited into an offender's Pin Debit
phone account through the following means:
KIOSKS You may deposit funds through the Kiosks available in the front entry building of each DRC prison. The kiosks will accept deposits using cash, credit or debit
cards. The kiosk provider charges a $3 transaction fee at the kiosks, regardless of type or amount of transaction. NOTICE: Per ODRC Rules, starting February 6,
2012, ALL transactions using this machine will require the use of a Government Issued ID with a magnetic strip for identification purposes. Users will no longer be able
to manually enter identification information. The machine will prompt when to swipe identification during the transaction. For additional information or other deposit
options please visit http://www.connectnetwork.com/ (http://www.connectnetwork.com/) or call GTL customer service at 18776504249.
OFFENDER COMMISSARY The offender may purchase telephone debit account credits at the prison commissary, using funds from his offender personal account.
Restricting Calls from Ohio Prisoners or a Specific Inmate
http://www.drc.ohio.gov/phoneservices
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5/10/2017
Phone Services
If you have received a telephone call from an Ohio prison and wish to restrict further calls from all Ohio prisons or from a specific inmate, please call Global Tel*Link at 1
8776504249 and follow the telephone prompts for this service.
http://www.drc.ohio.gov/phoneservices
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