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APPROVEDDOCUME TTRANSMnTAL
7 a·J- 0:>
v
Date
STATE OF NEW YORK
OFFICE OF THE STATE COMPTROLLER
Bureau of Contracts and State Expenditures
110 State Street
Albany. New York 12236
AgenCYCOde~
Contract No.
X I b 0 f I ;;l...
Purchase Order--:-_ _---:-
TO:
mei lDor\cJc.otY)
DocS
_
Co n'\ n'\·{) f\ i e.Q+1"OI\S
o Enclosed is an approved contract.
o Enclosed is approved Lease No.
Refer to this contract number and agency code in all correspondence.
AGENCY
~nclosed is an approved Supplemental Agreement or Amendment
~
_
NO.--l
_
_
in the amount of $_....;%~
DOT/SPEC No. if applicable
Location
o Extension is approved to'
_
Amount if applicable $
OEnclosed is an approved (increase) (decrease) on Order No.
DOT/SPEC No. if applicable
_
in the amount of $
Location,
_
_
DEnclosed is an approved purchase order. Refer to this purchase order number and agency code in all correspondence.
DEnclosed is an approved purchase order change notice in the amount of $
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_
~'-'D.I-'>3~--------
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OThe Office of the State Comptroll~r, after review of and concurrence with the Procurement Record, and by this written
determination has ap~l2..'t.~g.~ ....~~Yll~ submitted by the agency.
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Approved by:,
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For the State Comptroll .r
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STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY, N.Y. In26·20S0
(S IS) 4S7495 I
GLENNS.GOORD
FAX (SI8) 4S7.7HS·
COMMISSIONEll.
·NOI ror sctVice I1r papas.
May 13,2003
MCI WORLDCOM Communications, Inc.
500 Technology Drive
Weldon Spring, Mo. 63304
Attention: Steve Viefhaus, Director
RE:
MCI WORLDCOM Communications, Inc., with NYS-DOCS
Contract No. X160812
Inmate Call Home Telephone Service
Dear Sir:
In accordance with our recent conversatidns, I attach this correspondence in five
counterparts which, when executed and approved by the State Comptroller, will
constitute an amendment to the subject contract. If agreeable to the corporation
(MCI), please be kind enough to arrange for the execution, acknowl~dgment and
return of all four counterparts bearing the surety's acknowledged, written consent. \
The parties hereby amend the subject contract in the following manners and in no
others:
1.
Phone Rate: Effective as of 12:01 a.m., July 1,2093, Exhibit B, Ulnmate Phone
Rates," will be superseded by Exhibit G2, attached.
2.
Filings: MCI will undertake and complete in a timely manner all required tariff
submissions, filings, disclosures and notifications regarding this rate change.
3.
Rate Disclosure to Called Party: MCI will arrange for a rate disclosure
message, approved by DOCS, to be disseminated to all called parties prior to
"call acceptance."
·
·'
f
4.
All terms and conditions of the subject contract not affected by the above
shall remain in full force and effect, including Appendix "A,tI Standard State
Contract Clauses.
'
ACCEPTED AND AGREED TO:
MCI WORLDCOM Communications, Inc.
NYS Department of Correctional Services
By: --..:!!~~-J:::=oL...!====+~=",,"~~
Jen:Y A.
Senior
Consented to by Federal Insurance Company (Surety)
APPROVED
DEPT. OF AUDIT & CONTROL
. JUL 25 2003
(Printed Name)
tk.-o..J., ~ .
(Title)
STATE OFtllSS9YRI
Ne'f :r.e,;('se..1'
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COUNTY OF .Jorr-e,'("S e\ )
~
rd
~mA~~~~rt'Q~,
On the 2.
day ofJ U N.
, 2003, before', me personally appeared
to me known, who being by me duly swo~l> did depose' and say that he resides at c..' ..
,
, that he is the Se~T'A&C. President of MOl WORlDGOM r'-~
-C-e-fH-R\-u-n-ie-a-tio-.-.s-.-h-.C-., which executed the foregoing instrument, and that he signed his name ~~
thereto by order of the board of directors of said corporation.
,
""''1
ANGElA WILBURN
,.N*rrPubfta. 8bd8 of NewJer-.y
_.
No. 2101170
In UnIon County
:CcIIrmaIon ExpIr'aJune 10. a11
.'
Qudfted
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Ir.'·
STATE OF
.
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)ss.:
r
COUNTY OF rcM(~~ )
~day
appeared'~ A.~~~
d\..:\YL
On the
of
,2003, before me personally
\9- !11!,,:own, who being by me duly sw~~. did d~pose and say that he resides at
\
~c~, vA
, that he is the~. '~~...e'\J..c.....r of IAe Feeloral IAGt:franOe \kG \A)(..J
GOffil3any, which executed the foregoing instrument, and that he signed his name thereto by 'vJ~ . L
order of the board of directors of said corporation.
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Cin!iCll\IillIl'lIl
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_CQlnisIi:II
Notary Public
_
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EIllblaedHsnlan." Ur
d Vrgiie HalaIy N*-l!eeI
EJpirDsNawntler 3),8XIll
.K:lANNA S. GUZZETTA
cc:
I~c:.
.
Anthony J. Annucci, Deputy Commissioner and Counsel
Richard Roy, Associate Commissioner and Inspector General
Jerry Edgerton, MCI
Nancy Collins, MCI Government Markets Division
Nancy Lord, Esq., Assistant Attorney General
...
.~.,
, .r
~~
'
.
"
MCI
INMATE PHONE RATES ATTACHMENT 02
CONTRACT X160812
TO BE EFFECT/VEAS OF 12:01 AM JUN 01-03
,
ALL CALLS, WHETHER INTRALATA, INTERLATA OR
INTERSTATE:
.
o USAGE
$O.16 PER MINUTE
o PER CALL CHARGE,-COLLECT STATION TO
STATION
$3.00
,
APPiNDIXA
STANDARD ClAUSES fOR IIYS CONTRACTS
STANnARD CLAUSES FOR NYS CONTRACTS
The parties to the aoached contract, license, lease, amendment or
other agreement of any kind (hereinafter, "the contract" or "this
contract") agree to be bound by the fol1owing clauses which are hereby
made a' part of the contract (the word "Contractor" herein refcrs to any
party other than the State, whether a contractor, licenser, licensec, lessor,
lessee or any other party):
I. EXECUTORY CLAUSE. In accordance with Section 41 of the
State Finance Law, thc Statc shan have no liability under this contract to
the Contractor or to anyone else beyond funds appropriated and
available for this contract.
2. NON-ASSIGNMENT CLAUSE. In accordance with Section 138 of
the Slate Finance Law, this contract may not be assigned by the
Contractor or its right, title or interest therein assigned, transferred,
conveyed, sublet or otherwisc disposed of without the previous consent,
in writing, of the State and any attempts to assign the contract without
the Statc's written consent arenul1 and void. The Contractor may,
however, assign its right to receive payment without the Stale's pri~r
wrinen consenl unless this contract concerns Certificates of Participation
pursuant to Article 5·A of the State Finance Law.
3. COMPTROLLER'S APPROVAL. In accordance with Section 112
of tbe State Financc law (or, if this COntract is with Ihe State University
or City University of New York, Section 355 or Section 6218 of the
Educalion Law), if tltis contract excecds S15,000 (or the minimum
Ihresholds agrced 10 by the Office of the State Comptroller for certain
S.U.N.Y. and C.U.N.Y. contracts), or if this is an amendment for any
amount 10 a contraci Which, as so amended, exceeds said statutory
amount, or if, by this COntraCI, Ihe Stale agrees to givc something other
Ihan money when the' value or reasonably eSlimated value of such
considcration exceeds SIO,OOO, il shall not be valid, effcctive or binding
upon the State until it has been approved by thc State Comptroller and
filed in his office. Comptroller's approval of contracts let by the Office
of General Services is required whcn such contracts cxceed $30,000
(State Finance Law Section 163.6.a).
4. WOJU<ERS' COMPENSATION BENEFITS. In accordance with
Section 142 of the State Finance Law, this contracl shall be void and of
no force and effect unless the Contractor shall provide and maintain
coverage during the life of this contract for the benefit of such
employees as are required to be covered by the provisions of the
Workers' Compensation Law.
5.
NON-DISCRIMINATION REOUIREMENTS. To the extent
required by Article J 5 of the Executive Law (also known as the Human
Rights Law) and all other State and Federal statutory and constitutional
non-discrimination provisions, the Contractor will not discriminate
against any employee or applicant for employment because of race,
creed, color, sex, national origin, sexual oricntation, age, disability,
genctic predisposition or canier stalUS, or marital stalUS. Furthennore,
in accordance with Section 220·e of the Labor Law, if this is a conlracl
for the construction. alteration or repair of any public building or public
work or for the manufacture, sale or distribution of materials, equipment
or supplies, and to the extenl that this contraci shall be performed within
Ihe State of New York, Contractor agrees that neither it not its
subcontractors shall, by reason of race, creed, color, disability, sex. or
national origin: (a) discriminate in hiring- against any New York State
citizen who is qualified and available to perfonn the work; or (b)
discriminate against or intimidate any employee hired for Ihe
performance of work under Ibis conlract. ,If this is a build!ng service
contract as defined in Section 230 of Ihe Labor Law, then, in accordance
with Section 239 thereof, Contractor agrees Ihal neither it nor its
subcontractors shall by reason or r:tce, creed, color, national origin, age,
sex or disllbility: (a) discriminate in hiring against any New York State
citizen who is qualified and aVlliiable to perform the work; or (b)
discriminate against or intimidale any employee hired for Ihe
Page I
performance of work under this conlract. Conlractor is subjeci 10 fines
of SSO.OO per person per day for any violation of Section 220·e or
Seclion 239 as we1l as possible termination of Ihis contracl and
forfeiture of a1l moneys due hereunder for a second or subsequent
violation.
6. WAGE AND HOURS PROVISIONS. If this is a public work
contraCI covered by Article 8 of Ihe Labor Law or a building service
conlract covered by Article 9 Ihercof, neither Contraclor's employees
nor the employees of its subcontractors may be required or permitted 10
work more than the number of hours or days stated in said statules,
except as otherwise provided in the Labor Law and as set forth in
prevailing wage and supplement schedules issued by the Stale Labor
Department. Furthennore, Conlractor and its subconlractors must pay al
least the prevailing wage rate and payor provide the prevailing
supplements. including the premium rates for overtime pay, as
determined by the State Labor Department in accordance with the Labor
Law.
7. NON-COLLUSIVE BIDDING CERTIFICATION. In accordance
with Section 139-d of ti,e Slate Finance Law, if this contract was
awarded based upon the submission of bids, Contraclor warrants, under
penalty of perjury, thai its bid was arrived at independently and withoul
col1usion aimed at restricting compctition. Contraclor further warrants
that. al the time Contractor submitted its bid, an authorized and
responsible person executed and delivered to the Stale a non-collusive
bidding certification on Contractor's behalf.
8. INTERNATIONAL BOYCOlT PROHIBITION. In accordance
with Section 220·f of the Labor Law and Section 139·h of thc State,
Finance Law, if this contnlct exceeds S5,OOO, the Contractor agrees, as a
malerial condition of the contract, that neither the Contractor nor any
substantial1y owned or affiliated person, finn, partnership or corporation
has participaled, is participating, or shal1 pllrticipate in an internalional
boycott in violation of the federal Export Administration Act of 1979
(SO USC App. Sections 2401 et scq.) or regulations Ihereunder. If such
Contractor, or any of the aforesaid affiliates of Contractor, is convicted
or is otherwise found to have violated said laws or regulations upon the
final dctermination of the United States Commerce Departmenl or any
other appropriate agency of the Uniled Stales subsequent 'to the
contract's execulion, such conlract. amendment or modification thereto
shall be rendered forfeit and void. The Contractor shall so' notify the
Slate Comptroller within five (5) business days of such conviction,
determination or disposition of appeal (2NYCRR 10S.4).
9. SET-OFF RIGHTS. The State shall have all of its common law,
'equitable and statulory rights of set-off. These rights shall include, but
not be limited to, the State's option to withhold for Ihe purposes of set·
off any moneys due to the Conlractor under this contract up to any
amounts due and owing to the Slate wilh regard to this contract, any
other conlracl with any State departmenl or agency, including any
contract for a term commencing prior to the tcnn of this contract, plus
any amounts due and owing to the State for any other reason including,
without limitation, tax delinquencies, fce delinquencies or m.oneta~
penalties rclative thereto. The Slate shall exercise its set-off nghts an
accordance wilh nonnal State practices including, in cases of set-off
pursuant to an audil, Ihe finalization of such audit by the State agency,
ilS representatives, or the Stale Comptr01ler.
10. RECORDS. The Conlraclor shal1 establish and maintain complete
and accurate books records, documents, accounts and other evidence
directly, pertinent ;0 performance under this contract (hereinafler,
col1eclively, "the Records"). The Records must be kept for the balance
of the calendar year in which they were made and for six (6) additional
years thereafter. The State Comptroller, the Attorney General and any
olher person or enlity authorized to conduct an examination, as well as
Ihe agency or agencies involved in Ihis contract, shall have access,to the
Records during normal business hours al an office of the Contractor
May, 2003
,
.
,
• 1
STANDARD CLAUSES fOB US CONTRACTS
APPElIDIU
within the Slate of New York or, if no such office is available, at a
mutually agreeable and reasonable venue within the Slate, for the term
specified above for the purposes of inspection, ,auditing and copying.
The State shall take reasonable steps to protect from public disclosure
any of the Records which are exempt from disclosure under Section 87
of the Public Officers Law (the "Statute") provided that: (i) the
Contractor shall timely inform an appropriate State official, in writing,
that said records should not be disclosed; and (ii) said records shall be
sufficiently identified; and (iii) designation of said records as exempt
under the Statute is reasonable. Nothing contained herein shall'
diminish, or in any way adversely affect, the Slate's right to discovery in
any pending or future litigation.
.
employment, job assigMlent, promotion, upgradings, demotion,
transfer, layoff, or termination and ratelt of payor other fonns of
compensation;
11.
IDENTIFYING
INFORMATION
AND
PRIVACY
NOTIFICATION. (a) FEDERAL EMPLOYER IDENTIFICATION
NUMBER and/or FEDERAL SOCIAL SECURITY NUMBER. All
invoices or New York Slate standard vouchers submitted for payment
for the sale of goods or services or the lease of real or personal property
to a New York State agency must include the payee's identification
number, i.e., the seller's or lessor's identification number. The number is
either the payee's Federal employer identification number or Federal
social security number, or both such numbers when the payee has both
such numbers. Failure to include this number or numbers may delay
payment. Where the payee does not have such number or numbers, the
payee, on its invoice or New York Slate standard voucher, must give the
reason or reasons why the payee does not have such number or numbers.
(c) the Contractor shall state, in all solicitations or advertisements for
employees, that, in the performance of the State contract. all qualified
applicants will be afforded equal employment opportunities without
discrimination because of race, creed, color, national origin, sex, age,
disability or marital status.
(b) PRlVACY NOTIFICATION. (1) The authority to request the
above personal information from a seller of goods or services or a lessor
of real or personal property, and the authority to maintain such
information, is found in Section 5 of the Slate Tax Law. Disclosure of
this 'information by the seller or lessor to the Slate is mandatory. The'
principal purpose for which the information is collected is to enable the
Slate to identify individuals, businesses and others who have been
delinquent in liIing tax returns or may have understated their tax
liabilities and to generally identify persons affected by the taxes
administe(ed by the Commissioner of Taxation and Finance. The
information will be used for tax administration purposes and for any
other purpose authorized by law.
(2) The personal information is requested by the purchasing unit of the
agency contracting to purchase the goods or services or lease the real or
personal property covered by this contract or lease. The information is
maintained in New York State's Central Accounting System by the
Director of Accounting Operations, Office of the Slate Comptroller,
AESOB, Albany, New York 12236.
'
12.
EQUAL' EMPLOYMENT
OPPORTUNITIES
FOR
MINORITIES AND WOMEN. In accordance with Section 312 of the
Executive Law, if this contract is: (i) a written agreement or purchase
order instrument, providing for a total expenditure in excess of
S25,OOO.OO, whereby a contracting agency is committed to expend or
does expend funds in return for labor, services, supplies, equipment.
mouerials or any combination of the foregoing, to be performed for, or
rendered or furnished to the contracting agency; or (ii)' a written
agreement in excess of SIOO,ooO.OO whereby a contracting agency is
committed to expend or does expend funds for the acquisition,
construction. demolition, replacement. major repair or renovation of real
property and improvements thereon; or (iii) a wrinen agreement in
excess of SIOO,OOO.OO whereby the owner of a State assisted housing
project is conunitted to expend or does expend funds for the acquisition, .
construction, demolition, replacement, major repair or renovation of real
property and improvements thereon for such project, then:
(a) The Contractor will not discriminate against employee$ or
applicants for employment because of race, creed, color, national origin,
sex, age, disability or marital status, and will undertake or continue
existing programs of affirmative action to ensure that minority group
members and women are afforded equal employment opportunities
without discrimination. Affirmative action shall mean recruitment,
Page 2
(b) al the request of the contracting agency, the Contractor shall request"
each employment agency. labor union, or authorized representative of
workers with which it has a collective bargaining or other agreement or
understanding, to furnish a written Slatement that such employment
agency, labor union or representative will not discriminate on the basis
of race, creed, color, national origin, sex, age, disability or marital Slatus
and that such union or representative will affirmatively cooperate in'the .
implementation of the contractor's obligations herein; and
Contractor will include the provisions of "a", "b", and "c" above, in
every subcontract over $25,000.00 for the construction, demolition,
replacement, major repair, renovation, planning or design of real
property and improvements thereon (the "Work") except where the
Work is for the beneficial use of the Contractor. Section 312 does not
apply to: (i) work, goods or services unrelated to this contract; or (n)
employment outside New York State; or (iii) banking services,
insurance policies or the sale of securities. The State shall consider
compliance by a contractor o~ subcontractor with the requirements of.
any federal law concerning equal employment opportunity which
effectuates the purpose of this section. The contracting agency shall
determine whether the imposition of the requirements of the provisions
hereof duplicate or conflict with any suc~ federal law and if such
duplication or conflict exists, the contracting agency shall waive the
applicability of Section 312 to the extent of such duplication or" conflict.
Contractor will comply with all duly promulgated and lawful rules and
regulations of the Governor's Office of Minority and Women's Business
Development pertaining hereto.
13. CONFLICTING TERMS. In the event of a conflict between the
terms of the contract (including any and all attachments thereto and
amendments thereof) and the terms of this Appendix A, the terms of this
Appendix A shall control.
14. GOVERNING LAW. This contract shall be governed by the laws
of the State of New York except where the Federal supremacy clause
requires otherwise.
IS. LATE P A)'MENT. Timeliness 0 f payment and any interest to be
paid to Contractor for late payment shall be governed by' Article II-A of
the State Finance Law to the extent required by law.
16. NO ARBITRATION. Disputes involving this contract. including
the breach or alleged breach thereof, may not be submitted to binding
arbitration (except where statutorily authorized). but must, instead, .be
heard in a court of.competentjurisdiction of the State of New YorJt.
17. SERVICE OF PROCESS. In addition'to the methods of service
allowed by the State Civil Practice taw &. Rules ("CPLR"), Contractor
hereby consents to service of process upon it by registered or certified
mail, return receipt requested. Service hereunder shall be complete
upon Contractor's actual receipt of process or upon the State's receipt of
the return thereof by the United States ,Postal Service as refused or
undeliverable. Contractor must promptly notify the State, in writing, of
each and every change of address to which service of process can be
made. Service by the State to the last known address shall be sufficient.
Contractor will have thirty (30) calendar days after service hereunder is
complete in which to respond.
MaY,2003
,
,
.
.
STANDARD ClAUSIS fDR NYS CONTRACTS
18.
PROHIBITION
ON
PURCHASE
OF
TROPICAL
HARDWOODS, The Contractor certifies and warrants that all wood
products to be used under this contract award will be in accordance with,
but not limited to, the specifications and provisions of State Finance
Law §165. (Use of Tropical Hardwoods) which prohibits purchase and
use of tropical hardwoods, unless specifically exempted, by the Slate or
any governmental agency or political subdivision or public benefit
corporation. Qualification for an exemption under this law will be the
responsibility of the contractor to establish to meet with the approval of
. the State.
In addition, when any portion of this contract involving the use of
woods, whether supply or installation, is to· be performed by any
subcontractor, the prime Contractor will indicate and certify in the
submitted bid proposal that the subcontractor has been informed and is
in compliance with specifications and provisions .regarding use of
tropical hardwoods as detailed in § 165 State Finance Law. Any ,such use
must meet with the approval of the State; otherwise, the bid may not be
considered responsive. Under bidder certifications, proof of qualification
for exemption will be the responsibility of the Contractor to meet with
the approval of the State.
19. MACBRIDE FAIR EMPLOYMENT PRJNCJPLES.
In
accordance with the MacBride Fair Employment Principles (Chapter
801 of the Laws of 1992), tlte Contractor hereby stipulates that the
Contractor either (a) has no business operations in Northem Ireland.. or
(b) shall take lawful steps in good faith to conduct any business
operations in Northern Ireland in accordance with the MacBride Fair
Employment Principles (as described in Section 165 of the New York
State Finance Law), and shall permit independent monitoring of
cillnpliance with such principles.
20. OMNIBUS PROCUREMENT ACT OF 1992. It is the policy of
New York State to maximize opportunities for the panicipationofNew
York State business enterprises, including minority and women-owned
business enterprises as bidders, subcontractors and suppliers on 'its
procurement contracts.
APPINDIIA
(c) The Contractor agrees 10 make reasonable efforts to provide
notification to New York State residents of employment opportunities
on this project through listing any such positions with the Job'Service
Division of the New York State Department of Labor, or providing such
notification in such maMer as is consistent with existing collective
bargaining contracts or al!Teernents. The Contractor agrees to document
these efforts and to pr~vide said documentation to the State upon
request; and
(d) The Contractor acknowledges notice that the State may seek to obtain
offset credits from foreign countries as a result of this contract and
agrees to cooperate with the State in these efforts.
21. RECIPROCITY AND SANCTIONS PROVISIONS. Bidders arc
hereby notified that if their principal place of business is located in a
country, nation, province, state or political subdivision that penalizes
New York State vendors, and if the goods or services they offer will be
substantially produced or perfonned outside 'New York Stat~, the
Omnibus Procurement Act 1994 and 2000 amendments (Chapter 684
and Qtapter 383, respectively) require that they be denied contracts
which they would otherwise obtain. NOTE: As of May 15.2002, the
list of discriminatory jurisdictions ~bject to Ulis provision includes the
states of South Carolina, Alaska, West Virginia, Wyoming, Louisiana
and Hawaii. Cl,lntact NYS Department of Economic Development for a
current list ofjurisdictions subject to this provision.
22. PURCHASES OF APPAREL. In accordance with State Finance
Law 162 (4-a), the State shall not purchase any apparel from any vendor
unable or unwilling to certify that: (i) such apparel was manufactured in
compliance with all applicable labor and occupational saf~tY laws,
including, but not limited to, child labor laws, wage and hours laws and
workplace safety laws, and (ii) vendor will supply, with its bid (or, if
not a bid situation, prior to or at the time of signing a contract with the
State), if known, the names and addresses of each subcontractor and a
list of all· manufacturing plants to be utilized by the bidder.
Information on the availability of New York State subcontractors and
suppliers is available from:
NYS Department of Economic Development
Division for Small Business
30 South Pearl St - 1 1lJ Floor
Albany, New York 12245
Telephone: 518·292·5220
A directory of certified minority and women-owned business enterprises
is available from:
NYS Department of Economic Development
Dh!ision of Minority and Women's Business Development
30 South Pearl St _. 2nd Floor
Albany"Ne~ Yorl: 12245
http://www.empire.state.ny.us
The Omnibus Procurement Act of 1992 requires that by signing this bid
proposal or contract, as applicable, Contractors certify that whenever the
total bid amount is greater than S I.million:
(a) The Contractor has made reasonable efforts to encourage the
participation of New York State Business Enterprises as suppliers and
subcontractors, including certified minority and women-owned business
enterprises, on this project, and has retained the documentation of these
efforts to be provided upon request" to the State;
(b) The Contractor has complied with the Federal Equal Opportunity Act
of 1972 (P.L. 92.261), as amended;
,
Page 3
May, 2003
OFFICE OF THE STATE COMPTROLLER
BUREAU OF STATE EXPENDITURES
THEPROCUREMENTRECORDCHECKUST
Agency Code/Name:
10160/Correctional Services
Batch No.JContract No. or Purchase Order NO.:
_
Contractor: MCl WORLDCOM
Renewal Period: _ _
tw_o.;..-.l;;;.-_y'-e;;,;a;;,;r;;;.....;:r;;.;e;;.;;n;;;,;;e~w;.;;a:=l:=s;......._
Contract Period: 4/1/01 - 3/31/06
1. Description of the Commodity/Service Being Procured: inmate collect-call only
telephone service.
2.
Need Statement Refer to Summary i.n Section 1.1 of the enclosed RFP Cpg.3)
3. Procurement Method: (check all that apply)
c Preferred Source
c Corcraft
c Other
_
c Preferred Source Notification
c Centralized Contract
cOGS
c Agency
c Agency Procurement Range
c $0 -$4,999
c $5,000 - $10,000
c $10,001 - $15,000
c Greater Than $15,000
_
c Mini Bltf
c Consortia
4. Procurement Opportunities Newsletter (Contract Reporter)
1J Advertisement Notice/Agency Certification Attached
c OSC Exemption Attached
c Exempted Per Statute
5. Method of Award:
c IFB - Lowest bid meeting specifications
XI RFP - Evaluation of technical and cost
c RFP - Evaluation of technical and cost (best value specified)
c Single Source
c Sole Source
c Emergency
6. If an RFP was the chosen procurement method. the following information must be completed to meet th~ .
requirements of Article 11 of the Slate Finance Law. (A seP9rate document may be used, or agencies'
may reference specific documents and/or sections of the Rf!P.)
a.
Explain the process used in ensuring a competitive field: Advertisement in Contract
Reporter; in addition copies ~f the RFP were forwarded to any company
who had contacted DOCS since the last contract was awarded.
b. Explain the s~ of work to be performed under the contract Please refer to Section 3
(Performance Requirements) pages 29-35 of the RFP.
• . c. "List the evaluation criteria used to evaluate the proposals:
Please Loefer to Section 4.2
<Criteria for Evaluation} page 36 of the RFP.
d.
Explain the manner in which the evaluation was conducted and the selection was made (Detailed
Method of Award):
Please refer to the enclosed Inmate Call Home Telephone Service. Evaluation
Report and Selection Recommendation dated 12/6/00 and the Amendment to the
Inmate Telephone Service Selection dated 3/26/01.
e. Exptaln the basis for the award and selection of the success.fut offeror. see response to
item d above.
7. If this Is a -best value- procurement
a.
List the evaluation criteria used to arrive at best value: _ _~
b.
Explain the process used to detennine best value: .
_
_
B. Summary ofcompetitive procurement
a.
b.
c.
d.
e.
f.
Number of bids solicited:
Number of bids received:
Number of nOOlds received:
Number of no repfies:
Number of rejections:
Number of protests:
26
2
4
20
0
1
9. OSC documentation required (minimum):
D Bidders list
D RFPnFB
D Certified bid tab/evaluation memo
Xl All original bids/no bids
10. Legal Requirements:
Xl Signatures
o Required Clauses
Xl Appendix A
:p OPA Language
:p MacBride Language
XJAgency
Xl Contractor
Xl Acknowledgment
o Article 15A
p Non-Collusive Bidding Certificate
o Approvals
o Division of the Budget
o Civil Service
o Attorney General
Agency Signature
OSC Auditor
o System Documents
o AC 340 Contract Encumbrance
o Scheduled Contract Payments
o AC
_
_
130 Purchase Order'
TelephoneNo.
Date
_
'---------------
..
.~
.~
p£; 1SS2(Rev. 1196)
APPROVED DOCUMENT TRANSMITTAL
STATE OF NEW YORK
OFFICE OF THE STATE COMPTROLLER
Bureau of Contracts and State Expenditures
GOV. Smith State Office Building
Albany. New York 12236
Date
Or/o1/2-0
Agency Code
Contract No.
/
d
0/ £ 0
D/ -;t d PI;J-.
Purchase Order
~d
o
_
is an approved contract. Refer to this contract number and agency code in all correspondence.
Enclosed is approved Lease No.
D
I
_
AGENCy
_
Enclosed is an approved Supplemental Agreement or Amendment No.
_
in the amount of $ _~----------DOT/SPEC No. if applicable
o
o
_ _ _ _ _ _ _ _ Location
Extension is approved to - - - - - - - -
Amount if appl!cable $
_
Enclosed is an approved (increase) (decrease) on Order No. _ _ _ _ _ _ in the amount of $ - - - - - - - - - - DOT/SPEC No. if applicable
o
o
_
Location - - - - - - - - - - - - - - - - - - - - - -
Enclosed.is an approved purchase order. Refer to this purch~se order number and agency code in all corespondence.
Enclosed is an approved purchase order change notice in the amount of $.
_
0--------------------------/+/-
~fficeof the State Comptroller, after review of and concurrence with the Procurement Record. and by this written determination
has approved the above as submitted by the agency.
Approv~by. compt
~J~~
Uar
For the State
04117/01
340
STATE OF
Agoncy Coda
BaId\ NutrItlC'
\.(:J " ( ~. ~'\
Originating AgCt'lCy
~UUl
CONTRACT ENCUMBRANCE REQUEST 0
NEW YORK
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100 5 4TH 5T
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Payee AddJeSS (Limit to ~ spac=J
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:.:.......-
STATE AGENCY (Name and Address)
Department of Correctional Services
1220 Washington Avenue, Bldg. #2
Albany, New York 12226
NYS COMPTROLLER'S
NUMBER: X16081?
ORIGINATING AGENCY
CODE: 10160
CONTRACTOR (Name and Address):
TYPE OF SERVICES:
MCI WORLDCOM Communications, Inc.
100 South 4th Street
S1. Louis, MO 63102
Inmate Collect Call Telephone Service
INITIAL CONTRACT PERIOD:
FUNDING AMOUNT FOR
INITIAL PERIOD:"
FROM: 4/1/01
TO:
3/31/06
N/A
STATUS:
RENEWALS:
Contractor is"a for profit corporation.
2 One-Year Terms (at DOCS Option,
Only)
EXHIBITS ATTACHED AND PART OF THIS AGREEMENT:
EXHIBIT A:
Department's "Request for Proposal" dated August 15, 2000 and
Clarifications to Questions and Answers (Pre-bid Submission).
(Contains Standard New York State Contract Clauses)
EXHIBIT B:
Contractor's Response and Clarification to DOCS' Questions
Concerning Contractor's Proposal.
STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
AGREEMENT
This AGREEMENT is hereby made by and between the State of New York Department
of Correctional Services (hereinafter DOCS) and the CONTRACTOR identified 'on the face
page hereof.
WITNESSETH:
WHEREAS, the DOCS has the authority to provide funding for the telecommunications
needs of its facilities and desires to contract with skilled parties possessing the necessary
resources to provide such services; and
WHEREAS, the DOCS has solicited bids in order to procure the services of a
well-qualified service provider in order to provide such services and has selected
CONTRACTOR in order to provide such services for DOCS; and
WHEREAS, the CONTRACTOR is ready, willing and able to provide such services and
possesses or can make available all necessary qualified personnel, licenses, facilities and
expertise and perform or have performed the services required pursuant to the terms of this
AGREEMENT;
NOW THEREFORE, in consideration of the promises, responsibilities and covenants
herein,1he DOCS and the CONTRACTOR agree as follows:
.
1.
SERVICES: Contractor will carry out all responsibilities and services identified in the
proposal attached herein as Exhibits A & B, entitled:
"A. n
DOCS' "Request for Proposal" dated August 15, 2000 and Clarifications to
Questions and Answers (Pre-bid Submission).
"8."
Contractor's Response and Clarification to DOCS' Questions Concerning
Contractor's Proposal.
2.
COMMISSIONS - Contractor is obligated to make commission payments to DOCS in
strict accordance with § § 2.4 and 2.5 of DOCS' Request for Proposal, Exhibit A.
3.
INCORPORATED PAGES: This AGREEMENT incorporates the' face' pages
attached and all of the marked appendices identified on the face page hereof.
4.
EFFECTIVE DATE: This agreement shall become effective upon the approval
of the Attorney General and Comptroller of the State of New York.
5.
SUBCONTRACTING: This agreement shall be binding upon the parties, their
'.
successors and heirs. DOCS reserves the right to review and shall receive copies of all
contracts between the provider and any subcontractors related to this contract as set
forth in DOCS' Request for Proposal, § 2.8, Exhibit A.
2
6.
STATE OF LAW: this agreement shall be construed and interpreted in accordance
with the Laws of the State of New York.
7.
ACCOUNTING: DOCS shall be entitled to and shall receive from CONTRACTOR
an accounting of its expenditures and billing records at any time, as well as at the
conclusion of the period of this agreement, in accordance with DOCS' Request for
Proposal § § 2.9 and 2.11 Exhibit A.
8.
CIVIL-EQUAL-HUMAN RIGHTS: The contractor agrees to comply with all applicable
federal, State and local' Civil Rights and Human Rights laws with reference to equal
employment opportunities and the provision of services.
9.
LATE PAYMENT: Request for Proposal § 2.5e penalizes vendor for late payment.
10.
TERMINATION: Basis for termination are set forth in DOCS' Request for Proposal
§ 2.16, Exhibit A.
3
IN WITNESS THEREOF, the parties hereto have executed or approved this
AGREEMENT on the dates below their signatures.
Contract No.
CONTRACTOR
---------
STATE AGENCY
mmunications Inc.
~!Iton. Senior V.P.
Printed Name
Title:
Date:
Title:
COMMISSIONER
---___r------
--~........b_.../~() )'--__
Date: __t.J............,~kC70
I
State Agency Certification:
"In addition to the acceptance of this
contract, I also certify that original copies
of this signature page will be attached to
all other exact copies of this contract."
V .1C.~1 t-:Jt n.
STATE OF NEVI YORf(
)
) ss.:
)
i=p I~~'l...
COUNTY OF
I
On the 3w day of bP'riL • 200~ before me persona!ly appeared
~A.~ ,to me known, who being by me duly sworn, did depose and say that he/she
resi es pt MCcLP an ,VA'
, that he/she is the Sr V. p.
of the corporation
described herein which executed the foregoing instrument; and that he/she signed his/her
name thereto by order of the board of directors of said corporation.
!
My Commission Expires April 30. 2Ot):)
APPROVALS
STATE COMPTROLLER
ATTORNEY GENERAL
I
~
Tille:
Date: I
r~
NY~··, l'.I ,nslr',I(\"
GENERfl.L
Title:
_
APR 11 2001
Date:
" :i.:, '._ .ft;"
PI, lEF: : I\VRETTO
.....
,\~.;~';t" '1.'\11 AT'I ORNE. y
..•.
.~.-~.~._~
~._
~-......---
4
_
STATE AGENCY (Name and Address)
Department of Correctional Services
1220 Washington Avenue, Bldg. #2
Albany, New York 12226
NYS COMPTROLLER'S
NUMBER: X160812
CONTRACTOR (Name and Address):
TYPE OF SERVICES:
MCI WORLD.COM Communications, Inc.
100 South 4th Street
St. Louis, MO 63102
Inmate Collect Call Telephone Service
INITIAL CONTRACT PERIOD:
FUNDING AMOUNT FOR
INITIAL PERIOD:
FROM: 4/1/01
TO:
3/31/06
ORIGINATING AGENCY
CODE: 10160
N/A
STATUS:
RENEWALS:
Contractor is a for profit corporation.
2 One-Year Terms (at DOCS Option,
Only)
EXHIBITS ATTACHED AND PART OF THIS AGREEMENT:
EXHIBIT A:
Department's "Request for Proposal" dated August 15, 2000 and
Clarifications to ,Questions and Answers (Pre-bid Submission).
(Contains Standard New York State Contract Clauses)
EXHIBIT B:
Contractor's Response and Clarification to DOCS' Questions
Concerning Contractor's Proposal.
·.
STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
AGREEMENT
This AGREEMENT is hereby made by and between the State of New York Department
of Correctional Services (hereinafter DOCS) and the CONTRACTOR identified on the face
page hereof.
WITNESSETH:
WHEREAS, the DOCS has the authority to provide funding for the telecommunications
needs of its facilities and desires to contract with skilled parties possessing the necessary
resources to provide such services; and
WHEREAS, the DOCS has solicited bids in order to procure the services of a
well-qualified service provider in order to provide such services and has selected
CONTRACTOR in order to provide such services for DOCS; and
WHEREAS, the CONTRACTOR is ready, willing and able to provide such services and
possesses or can make available all necessary qualified personnel, licenses, facilities and
expertise and perform or have performed the services required pursuant to the terms of this
AGREEMENT;
NOW THEREFORE, in consideration of the promises, responsibilities and covenants
herein, the DOCS and the CONTRACTOR agree as follows:
1.
SERVICES: Contractor will carry out all responsibilities and services identified in the
proposal attached herein as Exhibits A & B, entitled:
"A."
DOCS' "Request for Proposa1" dated August 15, 2000 and Clarifications to
Questions and Answers (Pre-bid Submission).
"8."
Contractor's Response and Clarification to DOCS' Questions Concerning
Contractor's Proposal.
2.
COMMISSIONS - Contractor is obligated to make commission payments to DOCS in
strict accordance with § § 2.4 and 2.5 of DOCS' Reque,st for Proposal, Exhibit A.
3.
INCORPORATED PAGES: This AGREEMENT incorporates the face pages
attached an~ all of the marked appendices identified on the face page hereof.
4.
EFFECTIVE DATE: This agreement shall become effective upon the approval
of the Attorney General and Comptroller of the State of New York.
.
5.
SUBCONTRACTING: This agreement shall be binding upon the parties, their
successors and heirs. DOCS reserves the right to review and shall receive copies of all
contracts between the provider and any subcontractors related to this contract as set
forth in DOCS' Request for Proposal, § 2.8, Exhibit A.
2
6.
STATE OF LAW: this agreement shall be construed and interpreted in accordance
with the Laws of the State of New York.
7.
ACCOUNTING: DOCS shall be entitled to and shall receive from CONTRACTOR
an accounting of its expenditures and billing records at any time, as well as at the
conclusion of the period of this agreement, in accordance with DOCS' Request for
Proposal § § 2.9 and 2.11 Exhibit A.
8.
CIVIL-EQUAL-HUMAN RIGHTS: The contractor agrees to comply with all applicable
federal, State and local Civil Rights and Human Rights laws with reference to equal
employment opportunities and the provision of services.
9.
LATE PAYMENT: Request for Proposal § ,2.5e penalizes vendor for late payment.
10.
TERMINATION: Basis for termination are set forth in DOCS' Request for Proposal
§ 2.16, Exhibit A.
3
IN WITNESS THEREOF, the parties hereto have executed or approved this
AGREEMENT on the dates below their signatures.
Contract No.
CONTRACTOR
---------
STATE AGENCY
MCI
GLENN S. GOORD
'edUElrton. Senfor V.P.
Printed Name
Title:
.....,.-
COMMISSIONER
Date:
i-J-~"Zoo I
_
4h/~~·
Date:
Title:
State Agency Certification:
"In addition to the acceptance of this
contract, I also certify that original copies
of this signature page will be attached to
all other exact copies of thi~ contract. n
\) \ Q.b I fJ fl"l
STATE OF NEW'r'6R~
).
) ss.:
)
,
day of bPY"t L.
, 20~ before me personally appeared
.~/.eJI~ to me.known, who being by me duly sworn, did depose and say that he/she
resi s-at
n I V/..l
, that he/she is the
Sr . V . P.
of the corporation
described herein which executed the foregoing instrument; and that he/~he signed his/her
name thereto by order of the board of directors of said corporation.
On the 3to
My CommissJon Expires April 30. 2003
APPROVALS
ATTORNEY GENERAL
STATE COMPTROLLER
APPROVED
DEPT.
:.r :"tlO. Title'
f
'
li
:.''''(
Date:
, . - _~ TC i=t}!-1j'ft. - :
-I·r···.
,.r-\' '.,,-r\
, •••• , .••• 'i~ ( l.:I! ":' -:i}1!
Titl~:UG
."'-' '.
" ...
·1'·
•
F~~~
APR 1 1 2001
,
PI'
,!.
-I"~
i i:',; : j:.VI ii \
II •
i'SSPI :,;... 11'"
,,_·_OroI i-Ii
'_•.;if'lI_',
. .. __.__ .-..._..
~
4
'1 2001
-. 01
HON 10:42 FAX 518 485
~24
HIS/DOCS
of race, crClClli. color, uatioual orieln, a&c, sex. Clt'diAbi6ly.
(a) discrimiualc in biri"S acaiast aD)' Nav Von: Stale cilizen wtlo
is qualified Ulcl • ...u.blc 10 (lCIfonn dae WIldt: 0;' (b) discriminale
apinst or iotimldatc any employee hi," for lbc pcrfolTllUlCe of
wode undcr"dIis: coalraCl. Coruracror is subject to fines ofSSO.oo
APPENDIX A
STANDARD CLAUSES FOR. ALL
1QS0lI
NEW VORKSTAT£ CONTRActS
ill!: putic:s to the ,lUdlcd COIltnd. ticcnK. !uK.
amcudmC:1\t or olhct a~ oC 111)' kiM (bc:Rinaller. "the
co"tracf" or "this 'eonaaet") agl'CC to be bowId by lhc Co llowivC
dalUCS which lire hucby made • palt or lbt: COCIU2a (the "tOed
·Concraccoc" bcn:in ~fcd to IQ)' pllrI)' O\bcr &ban dIc S~
whether 11 coattac:ult. licenser. li'CftSCC, lesser, Ic:ucc or lilly olher
party):
I. FXF.C11TORY CL\USFc fa acconbncc with ScctiOft 41 oflhe
Stale finance law, die Stile ~t1 Id"c no Uability 1IlId0' dtd
COIlln~ to ..he Contt:ICtor 0;' to III)IOnc c1sc .bC)'Olld ~ncb
~proprlalCd Uld available ror rhiI eODIRe;t.
2. H0N-ASSIGNMENT CLAUSf In accordance willi Scaion
138 of lhc Sl1le F'~ lA"" thiJ connel. may not be aulsncd by
the Coalraetor Of Ita riebt, title or in~ tbcniD aAigne6,
Ir.lnsrcm:d ccmvcyc4. sub\cl or odlawisc disposed of without lhe
pnmous CQI\SCI\t, In -nUnc, of the Slate and IQ)' anc:mpts to
usien die contnet withoUl the Swc's waco COllfQlt arc)WII and
void. The Comnctor may. hoYfl:"Cl'. usl", ttl riebt to rccci"e
pa)'lllenl wilhaut the Swe's prior wrlllCD ~l unlcu this
CODtnQ COftCallS Cc:nifil:a= of 1'lItIicipatioa ptImWIt 10 f-tticlc
s·.... oftllc Sl1le finance bw.
3. CQMPmOLtD.OS APPROV6t. ld ac:ccnS.J.ll= widi $cc:ljon
111 ofdlc Sble f i _ Law (or. iCthi:5 COt\Cl'I.Ct is with die: Slalo:
UAi~ 0;' City Uaivcaity ofNcw Vade, Section 3SS Of Scc:licu
, 6218 ohlle EducauO'Il Law). if d\ls CO~ ~ SIS.OOO (or
die mlaimum thresholds as= to by l!Ic OffICe
1hc Stile
CompllOlIc:r for cau.lu. S.U.N.Y. and C.U.H.Y. caalOCIS). oc if
or
lh1s Is aa uncodmcnt foc Ul}' UlIOlIlII \0 a CCntr.ICt wtaicb. ~ so
amended, cuec4s said mtutocy amount, ar if, by this contacl, the
StaCC &j;RCS to civc scilllcddns odler tIwl maDC)" ""'cn tile Value or
n::uonabl1 cstInw= wJuc of,uch COnstdczatioll e:a:c:ccb S10,ooO.
it sJWI DOt be valid. efT~ or IIlDcIiac lIpOtIChe Sate uudJ it hAs
bcm approved by the Sacc CompllCncr and filed ill his orr&«.
4.
WOIUSERS' COMPENSATION
BEN£ElIS.
to 1CCll~
with Scc:rion 142 of tile State f i _ Law, dds COlIlIacltball be:
voId md of 110 for= aDd c:«= aalca the Coa1lllCl.llt dIaD pMdc
and m.w.ils ~ durillC 1be liro of this conner for the
bcftcfit of S1IC.h anplo,ees IS SIC rcqDkl:d to be c:oWl'Cd lIy the
pNvisiQa$ ofdlc WeJdzp' Ccmpcns:uIon Uw.
.5. NQN-DlSClUMiNUJQN RF.OUJ!.EMEN1s. 111 ICCOl1Iuc:e
whir. Anielo 15 of the Elcccutlvc Law (also Icnoll/ft as the HIlII:lSD
Jlidl\S Law) sad all olhcr StlIIC and Fcdaal IQlu\Ory SAd
coaakutioGal IlOlMSisr::dmilwlOll pNWious, abc ~ will
uot disctimtncc ~ IlI1 empla)'CC or applic:anl for
cmploytnClll bCClv.sc of race:, =cd, color. lex. nuioaU od£iD.
lite. disabnity or marital Ntus. FUnhcrman; ill a ~ with
Secdoa 11O-C or dIc Labar Law. if dill Is a co. .a for Ihe
COftSINCIiClll, allcr.1tion or n:plt of uy pub& bllildinc or pubUc
worll. or for tbc tIIU1\lfac:torc, sale or dis1n'butiaa of ttWaials,
equipment or suppUcs, and 10 UlC CltWlt dlat dila cotItr.lCl: sb3n be
pcdonaccl within 1he Stata or No:w Y~ Contzacf« ~ lIPt
acltbcr it liCIt il$ subcaalzaaOG IImIl, by llI:&IOa of IIICC, c:n:cd.
ccloc, diAbilil)'. sex, or IWIoual orlr;in; (a) 4iscrisn111&1l: ia bIriD,
apIRSI ny ~cw Vode Slate e1dml who 15 qualified IN! avaDablc
to pcrfonD 1be wotk: Ot (Il) dlacrilnialile .plns\ Of intla\ldsu: any
employee hinld for the pcrf'0f\1WICC of walk llIIdcr Chis c:oftln.C:t. If
dais is a bui1dina JCrticc C:OlllnCl as defined [u Sa:d0ll2J0 of die
labor Law, Chen, ill accordau:c wilh Scaioa 139 lhcn:o(.
Conlnet4r a£RlCS that neither It nor Irs subcolllnClOl$ ,1WI by
per pcnou per cby for lAY viobtiOR of Sq:d0ll 12k oc 5ceticm
D9 IS _11 as pOlSl'blc lctmlnadon of lhls ccmtraCl ud fcndll.lfC
ofall moacys due hcl'Cllllder for a second or subsequent violation.
6. WACie AND HOURS PROVISIONS. If Ihis is a public wert
conll":la co~ by Anidc I of chc L;abor 1.3", or • buildiD~
sctvi~ conll":lCt covca:d by j\eticlc 9 mcnlCl(. neilher ConlflCUl!'s
cmploy_ nor lhc c:nlplO)'l:C'r ofies SU1lcomraclOl$ tnlIy be required
or pcmztncd to work DlOf'C dian the DUll'bc:r of MUG or dll)'lll;tscd
in $:Sid SWUtc:s. GCC('l as om-Ise pro"idcd in dw: Labor ..... 1,,11
IS set forth in prev;al\i", ~ and supplCl1lentldlcdulcs Issued by
che Sla" L:Wur Dcpuancot. r...rdlcmlOre:. Con=etur ~nd its
suhconuactOtS must pJy at least the prc.nlllnll .,acc RIc lIIIel ,ay
or provide chc p~ilin& supplements. inchuSia& lhc pmnium
cateS foc o"CrlinlC pay, as dClClftliIlCd by tbc $tale r;\bor
Dcpattmcnt In .ccordanec "'ilh the Labor La""
NON-C0UYSIVE
BIDDII'~G ,REOIJ1RF,HEN'I.
In
accordance: wilh 5CClioll 1J9-c1 of the Swe FiIlU\CC (.;a,,,. if this
conlr.lct w.u awudcd lIued upon the submi#lon of bids.
ContnlClar ViarrulS, UDder pm"lty Df pCljury, chat its bid was
acrivc:cl11 iIldcpcodcnl1)' and wldaout collusion aidlCd 11 rmriCl.iR~
c:ampctilion..
Coalr8Ctor furdler wanazus thal.. al lhc time
ContnlClClf'submiUcd its bid" an au!honnd and rc:spcIlllIlble pcc:lOft
ClI<lCU\Cd :mel ddiwn6 to 1be Sl1tc a non-eolluslvc biddinl
certification on Coatzllccor'. bcll2lf,
1.
JNlERNADONAL BOYCQlT rROHtBmON.
In
accorcbncc with Sce1iOll220.f of the ubor Law and Sccdnn 139b of the StaCC F"maaec t.aw, if this CODlrlIct exc:c:eclt 5.5,000. the
ColUnetor ae,n:a. as'a IIQIa'i;,I condition of tIu: CIlIIIrlICl., dl:at
Deithcr the Coatraet« por any subst=lian,. owned or affiliated
person; rJrnl, praicrshlJl or coqoratlon has pllRicipalCd. is
pllRiciptinc. or 'ball ~rtldp&le ill aD lulertQrionsl boyCOtl ia
v101l1i0ll of lhc fcdcra1 Export AdminlSl1Ulon Acl of 1919 (SO
USC AJlp. Sccdons 140I ClICq.) or ICG\lbtiOl'S Ihcn:undcr. Ifsuch
Coatador, Of my or the .fOl'C$lld-aftUIateS of ConIlXW'. Is
'convlc:rcd f1f it othl:lwlsc found to have vtol&lCd Aid lawS or
cquladoas tIpOIl the final dctcnai.aalion of the . UullCll Slates
Comnocr= Dcp.anmCllt Cl" any othcr apptupri:ale aac:nc:y of 1be
Uahcd SbICS mbsc.quc:al to lhc eCllllllc:totl ctecuclon, such
conaaet.. amendment or modification lhcrcto shan be _den:d
ton~l aa.d wid•. 111& CoDtmc:tor
10 uo&ify die SIIle
CoI1lptlODcr widlta rive (5) busiIlcss.days of sueft coavtalon,
dcIc:ma1natf01l 0;' dispostdoa. or.ppeal (1NYCRR. 105.4).
8.
.11
9. SET-OFF' BIGlITS. ill!: Sl3lc mall \la"c &II or III c:omcnon
law, equitable aN! stabltory riebb Df 1Cl-01J'. These riShes shall
include:. but DOt be limltc:4 at. the State's option to widllloid for the
ptl1pOSl:S of set-off lAy lII01ICys 4ue co the Contractor IIlUfcr d1iJ
COllbUC up 10 aD)' 11II0W\tJ due cd owinr. to die Stale with reprd
to ~ cocilJ'let, my olher CODlJ'lc;I with 1IIl)' S~1c dcpuancol or
aacac:y. indvdine Ul}' CCIlfRcl fot:l term commcoc:illl prior 10 die
ICmJ (If d\is c:cab:Ict, pIus ally lIZIlOImU due SlId owiul: to tIu: Slate
for any odIc:r ~ lndudiDE;. wilholll
lImltatioll. 11.'\
ddlPquenelcs, fo: dc:1iaquenc:1cs or mouc:CaTy pcnallics relallvc
lhcrao. The State dW1 caaeisc its lec-olf_riprs in Icc:ordaDce
'lWiIh DGm\II Stale pP.dIccs inc1udtnc. In cases of set-off pumwlC
to Ul audit, the rqW'aa1ioa of $UCh audit by dae Scale atCftey. irs
rqlRllCllt1ltiva. Of the State CottqltfOllcr.
10. RECORDS Tho Con\CaCtQr wll cnablisb and maiutain
completo and a~ boob. recotd.s. dOC\llDClltl, KCOunts and
oth« evidence 4ircdJy pcniaau to pctfonftanee under !his
c:oalnet (hClClud\er. coneetlvcly. '"the llecord~"). Tbc: Rz.cocdl
mUll be kqlt (or tbe babnec of. the calendar yC1f In
· b4/23t~1
HON 10:43 FAX 518 485
·24
HIS/DOCS
far.
~ mey wcrI: mack &lid
(6) addhicuJ )"C3l'S I!Icn:afta.
1be Slate ComplJ'Ollcr. the AII4mI::f Gcnc=l a"d any Olbc:r JIC'$OlI
01' cnlicy .lIlhori~ 10 CGoduc& ;all aamlnation. u weD as the:
1l:Cl\C)' or &&a\eies ;"yolved In this contnlX, shaD Ave access to
the Ilceotcls durine nOC'ftUl 'business hocns It In office or Ihc
Contnaor widliA tile St.:Ile or New Ycdc or. ir no S&IdI office is
lvaibblc. It • IIlIl~Uy Isreeablc and ~Ic _ e within 1hc
Stale. COt 1fic tcnII spc:eifoed above for the pucposr:s oC inspcaion,
aucSitias: and c:opyin~ The St.:IlC .all lib ~blc Ac:ps to
plOlCl:C frotn public dlsdosulC any of the Records which' I~
c:xempt franl dlsdowrc ..neler Seedon 81 of tllc Public Officers
I..tw (the: "SIS~' provided thoIt: (i) the Conh~ shad limely
inConn IJI applOpnalC Sua: offICial in -nlil'," dw Qid IUGnIs
Ilot be clisdosed: allCl (it) pId fCllDfds sNI1 be IlIffic:icruJy
id¢l'tiftcd; and (iii) dc:Usnadon of Aid n:c:oafs as ClloClllpt undathe SQIU~ is rcucmlble. NOlhinS conlalncd herein shall diminish.
or in Iny wey ad..crmy Iffc:e:t. the: SISll:'s riChllD discovery in an)'
pcndin~ DC futUl'C IlUJ:"oll;o.,.
sbovld
II.
IDfJ:fl1FYINO
lNFORMI\TION
AND
l'RIVACY
NODltJCto:DON. (I) l''EDERAL EMPLOYER IDENTIFICAtION
NUMBER. lad/or FEDERAL SOCIAL SECUIUTY NUMBEIt..
All iavoiccs or New YoR State sandaId ~ucbCft submilled ((I(
pa)'lllall ror chc sale oC cnods or scrvIcer or Ihc Ic:uc of rQl or
pa'$OlW ~1 to a New Yod;- SISII: asCllC)" must include Ihc
~'$ iclcadfication "umbc:r. I.e.. the scI1cr'I or Ic.rsot's
ickudfiQUOt1 number. 'I1u: Dvmbel' Is dtbcr the: p~)'Cds Fcdc:l:ll
cmplo)'Cl' idendfic:<llion number or FcdQlllltOcial securily "umber.
Of bodl IUch "umbcn when I\\e payee bas bath such DUmbCft.
failllf'C to include Ih1I number ~ 1l\ll1l\lcr$ may delay pymatL
WbCR \he p.a~ daQ not ha"C sucb llumber Or olllllbcn. \he
pa)'ClC" OIl its iDvolcc ~ New Yotk St.:IlC SlIIIdud VO\Idlcr. IIUISt
~V'C the: IQSQ1l or lQSOC1S ..my 1bc: paY"C does noc line: ~
nul'llbc:r or nllmbc:rs.
(8) PRNACY NOTU-1CATION. (I) The IUthoril)' to request the:
above pcmmal infCl(lllS1lQll fival a sdler of Scads CIt' 1"CNic:cs or a
Ic:ssDr of real or pc:mm;al ptOpeftY. and the avd\Oricy to maiutlin
sucb iDfDmlaIian, Is faImct ill SccIiM 5 of dlc St.:Ite Tax Law.
D~ arlhb infonnatioo by the &ell.... Of lessor to the St.:llC Is
mandatOry. The princ:ipl purpose for whido Ihc lIlfonnllion is
cc1lcc:lcd is 10 Cftablc die: Stale: 10 idcndtY·iodivicl~ls,.busincssn
Ind oMs who h:JYC bCl:ll cld1aqucnl in lilia, tilt Rt\Il1IS DC may
pve un~ their 1# lialllU1ics and
sCN:Cl1ly idcnlity
pt40RS affceac:d by die uxe:s a4millistcrcd by me Commissioner oC
T&lWion ~n4 R1IllIK'\:" The. inf_tiCll1 Wlll be usccI Car tu
.cJmbaisaadoo PUIp4lSC and for my otbct P\IrJICIR auchorizc4 by
'0
law.
(2) 1'1Ic pcqoniJ 1II£an=1ioII b n:que:su:d by die pun:llasiDc uoh
oC Cbc aSQICY c:onttaedns to pardmc tbc saods ~ seMccs or
lease "1he I'CSI or pe:mlliu ptOflCfC)' c:onri:cI by ibls _tRa or
Icuc. The iaConfl&don Is ~iucd in New yatlt SIS~ CcIItnl
A&:covndft; S)'Slcm by die D ~ of A.ccGundn; Opcrsllons.
Office: of dlc SCalC CoaJptrOIlcr. AESOB. Albany. New York
1€J004
oC =1 plO1Iaty aDd improVCll\CJlU 1flcmm for $Veil pnajcd, then:
(a) 11Ie ConCtad« win DDt discri~ 'CIiast CIll1'Ioyc:cs or
,pplionu for C1Uplo)17'cnt boca\I$C or race, cn:c4. calor. national
ori~ scx, I£e. clisabiliiy or mariQl IlIll1S. and win undcnakc or
contiaue ais""& 'Jmll:runI or "mnIWivc action 10 ensure dlat
minority PQUP mcmbcn aDd women an:
equal
c:mp10)"1lCl\t apponuaitics wldlout discQmioadoa. A1fimuIlive
ImOD stAll "'CIA .-uitmCftt.. c:mrloymau, job assiSnment.
pl'OtftClDon, vpl:f'dinp, demotion. ~1lSrcr. 1a)'Otr; or lcmlildt10n
IIIlI r41l:S of payor othct form' of campCOAUORi
.«ordcd
(b) ~ the fCCluc:st of the canlQClin~ ll¥.cncy. die: ConnCUli dlall
reqUC$l Cich cmplo)'l'l\C1S1 a£CIICY, labor union, or autho~
rqtresaItalivc arworlccn with .....ich II has • ccUc:c\ivc bupln.lng
or olher a£rcemcni or undc:manclin;. io fumi$h a wricte:n Slalement
that such tnlfl'oymc:n, agQICY, bbar unioa or ~prl:SCftusiYe will
not discriminate: 0t1 the buls of tllce. creed, color, national orisin.
sa, aJe:, diJablllcy or m:ni~ SWUs and lhat such lllliao 0'
rc:prae:suative will ~nnatlvdy cooperate in tile imp~lItioll
o(the CORll':aCUlfs oblicalioas herein; and
(e) tbl: CMlraetor ~n
$t.:Ilc, In all solieillltiol\S or advenisanCl\lS
for cmplO)'"S. dl3t, In dlc pcrfonnancc: of the SlSte centrle!, all
Cl.~lific:cl Ipplicaa.ts win be ~rrO<dcd &qQDI c:mploymcat
op~ldes withoUI dilcrimlnadon because of nee:, c:rco:d. calor,
nationl oriSIn, sex. &I:C- d~bilicy or IDlrilllll\~Il&S.
Contr.lc;lOt win include dle provisions of -a. "b", Ind ·c· above, in
e:v#f subcanlrllet over
for the conmuetlon.
dc:molitioft, rcplac:c:mcol. ""'jor, repair. P:llovatloa, plaMine or
dcsian or -=1 pl'OflCRY IIlCI improVCl\\cnu thcreotI (the Work)
CUl:pt toIIhc:n: tbc Wolk is for \be bcacrac:ial vsc of the Conttaetor.
Section liZ cIocs not apply 10: (i) -de, J:oods or sc:rvlc:e:l
ns.ooo.OO
unn:bted to dIls contr.let; or (il) =p1a,mcnt auuldc New Yorlt
Sate; or (iii) b.uIIdnl: urviecs, llUUtanee policies or the ale of
'CQU'iuc:s. The Sble shaD eonsidcr eorropliancc: by a c:onltXt« or
subcontractor wt1ll dze RqIIircmCllls of Illy rcdcr21 law CD1Ic:e:mine
cq.aaJ c:mplo,tneat oppormnicy -bich cffCCDIalCS ,he purpose or
this $CCdGn. 11Ie cantnelJnc lcau:Y shall clctcrmlne -.hct\Icr die
imposition of the: requiremenlS of the PlOv~OnS hc:n:of duplicslI:
or c:onfUc:\ wilh U1y suell f'c:dmll bw and IC such dllplicadao Of'
coonia cxlm., the conltlcUnr: lIllcncy $lIan waive the ;prlicabllil)'
of Se:c&ion 312 to the aWn of sucb duplication or cunOicL
Omtraaor "",11 cacnpty with 1111 dilly prOmulplcd IJId lswf'ullUb
and lCIllladoas DC the Dirillon or Minority IIId Women's BlIStness
Dnclopmcat pe:na1ll111; bc:rdo.
Il. CONEUCDNG T£BMS. In the: cYCIli of a ccnfllc:\ between
the: lums aCebe c:onlne:t (Inclu~ ~ :and aIlalUchmcnl.S shcrcta
lAd amcadll\COU 1hcr'caf) &Dd tbc
•
temIS of this AlJpc:ndilt A, dlc Ic:rms of dill Appc:ndilC A mall
control
GQYERNtt:lc
14.
L6,!!. This contr.1c:\ shall 'be J:OYCl'ftcd by the
bws or the Sbte ofNew Yvrk except whca the Federal SIIpfI:IlUey
12236.
c:busc fCCluirc:s odIawi"-
12.
EQUAl. GMPLOYMEHT QProllTIJNrrms FOil
MlNORJ'tffi,C; AND WOMEN. In accordllncc wilh Sce:don ] 12 of
thc Executive ....... If 1II1s COlUPc:I is: (i) a wrin= "CRa'OCnl or
pqrdwe order ~ ptvVldirlc Cor ~ tOW expcndilotC in
w:eu orm,ooo.oo. wbclW)" a ~ ICCftC)' b COllmIi~
to CltpClld or docs c:pc:c.cl Mull in taunI for' labor. scrvIec:s.
supplics, Cl\Ulpmcnt. marcnm or Illy camblDatioll of die
fMq;aiuC- \0 be pcr(oancd for, or lClldc:rcd Of fIIl1llsbc:d '0 dlc
COIIUG1inc 18C111:y. or (Ii) a wriu.cn .pwmr:n& In CXA:C$$ of
S100.000.00 ~ a canltXlin£ a;mqr is commlnc:d to
Cltpcncl or docs «pead fiIa4s for the ac:qu1sIdon. COftSUUCIio",
demafdfllQ. teplacemcm, mejar lqIair or n:no...lllorr of rcal
ptapelt)' 11111 Im~ dacrc:Ga; or (iii) a *liucn.1CJ'CCII'CIU In
c::uc:ss of Sloo.OOO.OO wtacRby the owner of a Stale assisrcd
lIousina PlOjcct ir Clll_laClCl 10 DCpaId Of' 40ca czpcftd fimcls for
du: ICllukldon, ~n, d_litlon, replacement,! _jor
repair
or
m\Oft1,lOD
15. btJE p AXMEHr:. Timdi_ aCpaymltl\l and any inteeest 10
be psld to ConhCSor for bile pa)!'lent dIaIl be pvcmcd by Article
XJ...... ofsbc Stale RoUlCC: Law to the e"ICR' rcqllln:d by law.
A..,.doe
un
16.
ABRITRA11OH. Disp.uu:s involvia& this coulratS.
lnda6in; die b=ch or allcccd breach _dlcrcat ~y ADS be
sv1n1littc:cl to bbul1tlc acbitrUiao (excepl where st.:ItulOrily
wthorizccl). but - . lUJ\Qd. be heard III • court 0 f e:ampcICI\l
jutisdle:don orlbe SPlleoftlcw YOtL
1'7. SEllVICF, OF PROCESS. In lIdditlon 10 the: methods of
service al\owcd by \ha $Ute Civil I'ncticc U'" II. RIlles ("CPLIt..).
CoonclOf
hereby
eORRAlS
to
service
or
process
04/23 / 01
HaN 10: 44 FAX 518 48F 1.524
HIS/DOCS
upon it by ~
III 005
CIt' o:rtitiecl maI1, RlUm m:cipt 1'CllUCSlCd.
Scmcc IIcn:undcr iliaD be: c:omplcee upon CGulrldot, actu:ll
n:ceipl of proeess or upoII lbe SWle', n:«ipt of Ibc retIml IhclI:.of
by du: Unite4 SlateS POSlal Scnice: as
M wulc!Mnblc.
Canowaar must pnmrplly nollfy Ibc: Swc, In writillCo of cacII UICI
cvt:r'/ cUlISC of addn:sl; SO wbidllCMcc of fRICCS' CD be DAde.
ScMcc b7 du: Slale CO lhc last boWll add= lhan be: SUfticicnL
ColleneuK' will 11&\'1: dIiny (30) alc:ndu days dcr scr'licc
bc:rcuadc:r Is l:OmplelC in ..midi 10 rcspaDd..
(a) The ConlndDr bas made rcuotlllble dartS to cnCCluragc the:
puticipauoa orMew Yodc Sw.e BusluClJ Enterprises U S\Ippllcn
&lid subc:onaacton, meludil\t CCltified minority Ind "'Olfteno-ed buslllCSS cateeptiSC$. on this projccr, &nd has retained thc
documcn12Uon of dlese: c«oI1l 10 be provided upon request so lhc
18.
(e) The: Cootneter aerec:s to make Ra$Onable efforu to provide
nOliliulion to New Vert Stslc raidCllu of employment
oPllonuailics Oil "'is projOd l!mlur;h listing :tn)' meb posilion~
with the Job Service Olvision of die: New York Stste DcpaI'U1lCll\
of Labor, or provldiuC IIIch IIOlifi=tiot\ in well Nnn.... SA iJ
coosiste:t11 wilh cxImllC e:ollective b;ur.:tininB contrael$ or
.SI'l:lCmCIIlS. ll1c Cnl\tr:u:cor allrccs to documcnl Ihese: efforts &A11
10 ptoYide Slid docu_lAtion so the SlIle upon ""Iuca: and
mused
PROHlBmON
ON
PURCHASE
OF
TRQPICAI.
!:IARpWOODS, The Conlnaor ccnitic:s and .-ranu dlat dI
"'OO4.p1tlducts to be: used Utldo:r tIoi$ canuae:t awvd will be in
ac:eocdanc:e .,;th, but IICt limited to, the spcclflcatiaus and
provldCll1S oC Sl:alc rUJ:ll1CC Law § 165. (U~ af Troplc.s
Kudwood3) which probibill pu~hasc: ud usc uf "Opi=.1
h:wdwoods, uAlea sp~fiCtlII)' cUmpled, by the Slllle or an)'
~_tsl ~aency or political SIIbclivdion or public beadil
c:orponticm. Qnliliation for an CXcmpriCIII under dlis law win be
die rcsponsibllily or the eonltXlor co establish 10 . . . - with the
appro~1 of tile Slate:.
SISti:;
•
(b)
ille Conlr.tc:lOr bas c:omplied ",ilb Ihe Fcdt:DJ EqIlAI
Oppoltunit)' Act of 1972 (P.L. 92-261). ~s sme:nded:
(d) The Cn"trICUlI' aclato\v1cd~CJ notice: that the Slatc ma)' sect< to
obtain olrm c:mfil$ from foreign counlries :u a l'l:Sult of dlis
eM\t3Ct and ~ 10 c:uopCr:l.te ~;lh the SlAlc: in thesc dfons.
In additioa. whm any ponion oC litis eontracr InvoMa; the "" of
woods, whether supply or insuJladou. i5 to be ptdllmlClll by GIl'
eatir"
subcontr.l.CCllC". die prillle CoulraC\Ol' wi11 Iadieatc aid
in the
S\Ibulilrai bid propQS;11 tIw Ibc subccwnclar has been Infonncd
IUld ~ in cllIl\pnanc:c 'ilIi1h spccific:llliaDS ~d JIlOYiSiOllS repnling
'* oflrDpicaJ Iwdwoods;lS ~11cd In 1165 SAIe"finance Uw.
Any sudl use ml&Jl mccc with the i1ppruv;.l of the: Slate:, o~
Ibc: bid may Aut bt considered ~ Under bidder
CCC\ifoeaciollS, proof of qu;alilic:21ion for cxcraptioa Will be Ihe
RqlollSibilil,. of the Conaac:cor to lIIeet wilh the appl'DVll of thl;
Slate:.
19.
.
'
MAg!RmE FAIR EMel,QVMENT PRINCIPLES,.
In
accanSmcc wilh lJoe Madlride: Fair EtnplO1fllCl\t Princ:iples
(CNplet' B07 of dlc Law¥ of 1m>. 1IIe: CoolRdor hereby
J\fpulucs tbat the ConlnCtDl' cbba' (a) bu ao businea opc:mioa.s
ill N01'lhcm 1rc:t.uad, or (b) IIAn ~kc lawfi1l stepS IA ~ raith 10
c:ouduet aD)' business ~ans in Nodbc:m Itclaadln aceardmcc
wilh Cbe MacBrfde: Ftlr £mpJo,mcnt Principles (u dcsen"btd in
St:C1Ion 165 orlbe New Yorlc StaIc FiMac:c Law),:and sIIa1l pennit
independent monitorial: at compliance wi!h JUdI principles,
10. OMNmUS PROCV86MfiNT ACT OF 1992. II is the policy
ofNcw YOlk $12fC to mult11bc oppor1Unitic:s for die panlcip;llion
of New Yorit Sl:Ile IMincu c:nte:tpris,e::t. inc:lu4ill8 mlnori1y lAd
WOd\CIMIWllCd busla= CIlIc1pfisc:s u biddca. sybccmlr.aCfjlB and
IIIpplicrs on ill proc:utematt eoasnc:lS.
InCOft1WIon 011 die lvailabilil,. of New yeldt Swc SUbcofttnClOfS
and IIIJIpliecs is available: from:
~afEccmotaic
Dcvc!opmc:az
DiMOIl rOt' SmaU BDtinc:ss
30 ScnI1h Pc:a1 Strtet
Alban,.. New yQCt 11245
Tel 5i8·292-S1l0
1\ dircc:lDry ofe:enltied minority And wODICll-01mCd busi_
c:ntcrprises is available: from:
Dcplnmcal ur F.coROn\le: Dc:vc1optnCZll
Minority Ind Womm's Busincu Dcvclapmcnt.Dlvisiou·
30 Soulh Pead 5tro=et
AJbuy. New Yon 12245
hlqa:llwww.etrqJilUale....y.us
The: OmaIbus ProeurctllCtlt Act of 1991 Rquircs thai by s1;n1ns
"'ts bid propolOi or 'llIItr=et, :u applicable. OmlraetOn e:atify that
wbcncllCl' tile: totll bid ImOlml is crates" than SI mllliOll:
21. ltfCWROCrTY AND SAtlqIQN!\ PROVISIONS. uiddctS
bcrc:by notified lIAl iC thdr principal plolcc or bllSincss is •
localed in 1I CClUI\UY, IWion, pnn'iuc:c. Slate or politlcal subdivision
:Ire
ir
Ih:l' pcnali%l:S New l'ork Stale vendors. and
the ,"oods at
scrvic:Cli thc)' Orret 11Im be: subsmllially produced or pcrfonncd
OUISIdc: New Yolk Slale,. the Ornnlbus PmcUl1:lllcnt Act 1994 lad
2000 :anCl\dmcn13 (CIapt« 684 and Chsptcr 383 R$pa:livdy)
requUc dw they be denied conlRClI which dley would otherwise
obuin:. ContllCt the Dcp:tMlmt or Economic DevdoplllClU,
Division far Small Swil\CliI. 30 Saudi Pe:atl Sncct: A1buY New
York 1224$, fot • CUm:Dt list of jurisdictions SUbject 10 Ibis
provision.
Jtcviscd November 1000 •
EXHIBIT A
Department's "Request for Proposal" dated August 15, 2000 and
Clarifications to Questions and Answers (Pre-bid Submission).
(Contains Standard New York State Contract Clauses)
I
STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
REQUEST FOR PROPOSAL
FOR THE INMATE CALL HOME TELEPHONE SERVICE
...
ISSUED BY: NYS Department of Correctional Services
Management Information Services
1220 Washington Avenue - BUilding #2
Albany, New York 12226-2050
DATE:
August15,2000
STATE OF NEW YORK
OEPARTMENT OF CORRECTIONAL SERVICES
REQUEST FOR PROPOSAL
FOR THE INMATE CALL HOME TELEPHONE SERVICE
TABLE OF CONTENTS
Page
Part 1: General Information
-
. 1-12
. 3
1.1
Summary OvelView
1.2
Definitions'
. 3-4
1.3
Historical Background
. 4
1.4
Inmate Population Projections
. 4
1.5
Revenue Factors
. 4
1.6
Revenue Projections - Minutes of Usage
1.7
Calling Assumptions
1.8
Present Environment
1.9
DOCS Netwc;>rk ................................................• 11
1.10
RFP Dates
1.11
RFP Contact Person
TABIJ; Off CONTENTS
_
-
~
-
. 5
. 5
. 5 -: 11
. 12
.....
12
I
J
TABLE OF CONTENTS (continued)
Part 2: Contractual Requirements
13 - 20
2.1
ShalllMusUWill Conditions
13
2.2
DOCS Authority
2.3
DOCS Limits of Liability
13
2.4
Commission Structure
13
2.5
Commission Payments
14
2.6
Account Executives
14
2.7
Project Management
2.8
Subcontractor Contracts
14
2.9
Detailed Reports
1.5 - 16
2.10
Excepti9n Reports
16
2.11
Monthly
2.12
Additional Needs & Services
17
2.13
Fraud and Uncollectibles
17
2.14
Rate Charges- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 18
2.15
Attorney Fees
2.16
Basis For Termination
2.17
Non Payment Blocking/Prepayment Option
2.18
Applicable Law
2. 19
Severability. . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . , . . . . .. 19
2.20
Term of Agreement
20
2.21
Performance Bond
20
2.22
State Appendix A
,.... 13
.
-
FiI~s
17
.
TABLE OF·CONrJ;.tJ.,rs
..
::~-:'
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 14
~
: .. . . .. . . . . . . . . . . . . . . .. . . . . . .. . . .
, 18
19
19
. . . . . . . . . . . . . . . .. 19
'.
20
Ii
"\
TABLE OF CONTENTS (continued)
Page
Part 3: Performance Requirements
21 --35
3.1
Takeover Approach
21
3.2
Single Carrier Coverage
22
3.3
Administrative Telephone Services
22
3.4
Netwprk Requirements
22 - 23
3.5
Conversation Recording Capability
3.6
Site Monitoring Equipment
25
3.7
Inmate TIY Access
25
3.8
Billing Name and Address Data
25
3.9
Call Blocking
25
3.10
Calling Protocols
26
3.11
Incoming Calls
3.12
Telephone Tone Quality
3.13
Speed of Call Connections
3.14
Hours of Operation
27
3.15
Reset Requirement
27
3.16
Billing Arrangements
27
3.17
Failure & Delay Penalties
28
3..18
Provider Equipment -Responsibilities
28
3.19
DOCS Staff 800 Number
28
3.20
Customer 800 Number
28
3.21
Network Management
29
TABLE OF CONTENTS
,....................... 24
~
. .. . . .. 27
27
:............................... 27
IIi
,,
TABLE OF CONTENTS (continued)
Part 3: Performance Requirements (continued)
3.22
Problem Resolution
3.23
Maintenance
31 - 33
3.24
Expansion Responsibilities
34
3.25
Validation
34
Training
34
3.27
Personnel Profile
35
3.28
Phase-Out Plan
35
.3.26
:.................................. 29 - 30
...
TABLj;:OF'CONTENTS
Iv
.1
TABLE OF CONTENTS (continued)
Page
Part 4: General Bid Conditions
36 - 38
4.1
Awarding of Agreement
36
4.2
Criteria for Evaluation
36
4.3
Modifications of Bids
4.4
Withdrawal of Bids
37
4.5
Bid Proposal Costs
37
4.6
Mandatory Pre-Bid Conference
37
4.7
Completeness of Proposal
38
4.8
Submission of Documents
38
:................................... 37
Part 5: Bid Requirements
39 - 40
5.1
Commission Rate Proposal
39
5.2
Description of Services Proposed
39
5.3
Cost Per Call Calculations
39
5.4
Management Reports
5.5
Exceptions
5.6
Company Background & Financial Status
40
5.7
Subcontracting
40
5.8
Experience
TABLE OF CON.TENr:S'
'. . . . . . . . . . . . .. 39
'. . . . . . . . . • . . . . . . . . . . . . . . . . . . . . . . . . .. 40
' . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 40
v
TABLE OF CONTENTS (continued)
Attachments
A.
DOCS Geographic Map
B.
DOCS Facility Names and Addresses
C.
Inmate Population & Telephone Figures
D.
Telco SelVice System
E.
'.
~
Data Exchange RequirementslDenial Codes
F.
Appendix A - Standard Clauses for New York State Contracts
G.
Inmate Phone Rates
H.
Administrative Traffic Rates
I.
Intentionally Left Blank
J.
Facilities with Monitoring Equipment
K."
Intentionally Left Blank
L.
VPN Site Codes
M.
DOCS' Sites with an NEC NEAX PBX
N.
DOCS NEC NEAt< PBX Installation Schedule
O.
Non-Facility Circuits
P.
Industries Sites
Q.
DOCS Videoconferencing Sites by HUB
R.
DOCS LANIWAN Configuration
S.
Proposal Table of Contents
...
..
. TABLE OF CONTENTS.
vi
STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
REQUEST FOR PROPOSAL
FOR THE INMATE CALL HOME TELEPHONE SERVICE
Part 1: General Information
The material in Part 1 is designed to provide interested parties with an overall view of
the New York State Department of Correctional Services and its Inmate Call Home Program.
It also offers basic information necessary for those considering the submission of a proposal
in response to this Request For Proposal. Bidders are not expected. nor asked, to
specifically respond to material contained in Part 1, General Information.
A.
Departmental Overview
The mission of the Department of Correctional Services (DOCS) is to provide for
pUblic protection by administering a network of correctional facilities that:
Retain inmates in safe and secure custody until released by law;
Offer inmates an opportunity to improve their employment potential
and their ability to function in a non-criminal fashion;
Offer stable and humane "community" environments in which all
participants, staff and inmat~s, can perform their required tasks
.with a sense of satisfaction.
The Department views itself on two levels. On one level it is a system of facilities that
have a collective mission of providing all inmates opportuniti~s for self-improvement
and aU staff with opportunities to use their skills productively, within a framework' of
policies that are centrally set but locally administered. In this view, individual facilities
are seen less as unique entities with separate missions than as components of a
network of service delivery. While these components have distinctive characteristics
and programs, they are fitted together to offer Clusters of program services relating to
the commonly shared needs of the majority of inmates as they move through the
system toward release.
There are some inmates in the system who require special treatment of their
physical, emotional or developmental handicaps. There' are specific programs in
specific locations for such inmates.
As a general principle, the Department is not seeking greater diversity within the
current group of facilities but is striving to ensure that resources are equitably shared,
that basic programs which have evolved during the past few years are offered, and
that the facilities themselves understand their roles as members of a service delivery
network that is responsive to collective inmate, staff. and state needs. To further this
program, the Department has organized facilities into Hub clusters so that all facilities
in a Hub share specific resources. .Each Hub requires greater communication·
capability within the Hub to make this concept work.
REQUEST FOR PROPOSAL
PAGE 1
':J. .....
--
1
The second level on which the Department is viewed is the individual facility i~elf,
describing that environment as a "community" whose members must be allowed to
function in a way that promotes effective service delivery. Those environments must,
therefore, be stable, safe and rewarding for both inmates and staff.
The community concept is appropriC!te to facility settings in that such settings contain
most elements of the larger community: they provide housing; they offer
employment, training and educational opportunities; they have criminal justice
components; they have doctors, health care facilities and other specialized service
providers. Many of the larger facilities have the administrative problems one might
expect in a town or small city: aging physical plants, outdated and overtaxed service
systems, environmental health and safety concerns, and labor-management conflicts
requiring resolution. Unlike the normal community, however, the rules and
procedures relating to the interaction between inmates and staff within" the inmate
population itself must be highly controlled to ensure the safety of all parties, even
though the degree of those controls varies with the security level of the facilities.
The Department has experienced dramatic growth that is now slowing somewhat as
shown by the following statistics:
Facilitv Expansion
1970 - 17 facilities
1980 - 32 facilities
1984 - 49 facilities
1993 - 68 facilities .
2000 - 71 facilities
At present the facility sizes range from approximately 60 inmates to
2,500 inmates.
_.
PopUlation Growth
1970 - 13,000 inmates
1980 - 21,663 inmates
1984 - 33:829 inm~tes
1993 - 63,799 inmates
2000 -71,400 inmates
".
.
REQUEST FOR PROPOSAL
--- .. ;.
.
PAGE 2
1.1 - Summary Overview
The New York State Department of Correctional Services operates an Inmate Call
Home Program that allows its inmates to place collect-only telephone calls to their families
and friends. Proposals are being sought from telephone companies capable of carrying the
calls (intra-lata, inter-lata, interstate and international) for all inmate collect calls regardless
of the geographical location of the facility from which the inmate call originates, and who are
prepared to offer the agency a paid commission on the accepted. completed calls
processed. The commission amount will be based on the gross amount of these calls,
whether actually billed and paid or not. and any uncollectible amount is the responsibility of
the provider. The service also includes data circuits from each facility to the Albany Central
Office as well administrative traffic routed through the dedicated access (T1s) from DOCS
sites. The administrative traffic includes on-net to on-net voice, on-net to off-net voice,
on-net to on-net video, and on-net to off-net video traffic and video bridging. In bound 1-800
traffic is also included. The effective date of the service sought is April 1, 2001.
1.2 - Definitions
The follOWing terms and definitions shall govern this document and shall be
incorporated in all related correspondence: -
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
I.
m.
n.
Agreement: The document, including the RFP response, to be signed by
DOCS and the bidder selected to provide the requested services stipUlating
all agreed upon conditions.
Authorized call list: A list provided by DOCS of phone numbers·authorized to
be called by ~n inmate.
Bidder: A company willing to submit a proposal in response to this RFP.
Blocking: The ability of the successful vendor to provide a list of phone
numbers not to be called by inmates.
Call Home: The agency program that allows inmates access to collect call
only, coinless· telephaRes-.
Coinless Telephone: The only type of instrument permitted inside a
correctional facility for use by inmates.
Collect Only: The only type of call inmates are permitted to make within the
limits of the Call Home Program.
DOCS Data Circuit: A DS~ from each facility to Albany DOCS Central Office
for DOCS data traffic.
-MCI Data Circuit: A DS0 from each facility with inmate phone service to MCI
data center for Mel-data traffic.
Department: The New York State Department of Correctional Services.
DOCS: The New York State Department of Correctional Servtces.
Personalldenlification Number (PIN): The eight digit number supplied by
DOCS to uniquely identify each inmate.
Proposal: The document to be provided by prospective companies detailing
their offering to DOCS in response to the RFP.
Provider: The company ultimately selected to provide the requested services
to DOCS.
REQUEST FOR PROPOSAL
PAGE 3-
...
r
o.
p.
q.
r.
RFP: the document, known as a Request For Proposal, that provides the only
information and conditions to be used by companies interested in offering
DOCS a proposal.
0+: collect call only telephone service, either local or long distance.
Tracking: the ability to provide call record data for each telephone call relative
to minutes of usage, PIN, number of calls completed, and revenue generated
by the telephone call.
DOCS Commission: DOCS' commission rate applied to all calls completed
and accepted whether billed by the provider or not.
1.3 - Historical Background
The Inmate Call Home Program began in 1985 at Sing Sing Correctional Facility with
the installation by the New York Telephone Company, Public Service Division, of
approximately 50 coinless telephones. These telephones were physically placed on walls in
cell blocks and dormitory living areas so inmates could then place collect only calls to their
friends and families anywhere in the continental United States, at almost any time of the day
or evening. In return for permission to place such telephones inside a correctional facility,
the New York Telephone Company offered the Department a commission on the revenue
generated by those telephones. This money was then deposited into a special, newly
created account known as the Family Benefit Fund. Since that time, the Department, in
cooperation with various independent telephone companies, has installed coinless, collect
only telephones in every correctional facility under its authority (see Attachment A for "DOCS
Geographical Map", Attachm~nt B for "Facility Names and Addresses" and Attachmef1t D
"Telco Service System").
1.4 - Inmate Population Projections
As of 4/1/01 the Department anticipates an inmate population of approximately
72,000 housed in 71 different correctional facilities. Unless under disciplinary restriction, all
inmates will be allowed to participate in the Call Home Program. It is also anticipated that
there will be a total of over 3,300 installed, 0+ telephones for use by the inmate population
as of 4/1/00 date (see Attachment C for RFP current Inmate Population and Telephone
Figures").
': While there is no. prescribed number of telephones for each facility, the general ,rule
of thumb'has been 1 telephone for every 25 inmates housed in all living units. Beyond that,
0+ telephones are also placed in common recreational areas, hospital Linits and other sites
as approved and directed by the Commissioner of DOCS.
1.5 - Revenue Factors
The revenue generated by the InlJ1ate Call Home Program is' dependent upon two
distinct factors; inmate related factors and agency related factors. Inmates influence the flow
of revenue by the number and duration of calls they place. These factors are in tum
, influenced by such matters as their distance' from home, how often they reserve visits, how
often they are transferred to new facilities, and the number of friends and relatives they have
willing to accept collect calls. The .agency influences the system through operational
decisions such as duration of calls, allowing repeated calls to the same number daily.,
shutting down, or limiting access to the telephones when necessary, adding or deleting
telephones in a given facility, and adding or deleting whole facilities to the Inmate Call Home
Program ~etwork.
REQU.E;ST FOR PROPOSAL
PAGE 4
-
1.6 - Revenue Projections - Minutes of Usage
It is the Department's position that it is impossible to accurately predict the number of
inmates who will take advantage of the Call Home Program or the level of revenue their calls
will generate each month. Bidders will have to calculate the revenue to be generated by
inmates based on the number of inmates in the system and the number of telephones by
which the inmate population has access. Since all telephone revenue is primarily based on
minutes of use. the Department offers the following info~mation as general baseline data.
The total minutes of usage per month for long distance, completed calls, has averaged
approximately 9.8 million minutes fot the past six months of operation for approximately
560,000 calls.
The usage minute profile is offered by the Department with the following disclaimer;
the data offered is based on information provided by the Department's current provider.
None of the usage minutes were verified through any independent means. The numbers
provided may in fact be inaccurate and the provider may discover that the. Call Home
Program's actual calling pattern may generate far less, far more, or about the same amount
as implied in the Facility/Usage Minute Profiles, .
1.7 - Calling Assumptions
The Department has a number of calling pattern assumptions that have been shown
. to be reasonable based on experience.
a.
b.
c.
d.
The average length of calls appear to be approximately 17.5 minutes in
duration. Each call is limited to 30 minutes.
About 70% of all long distance calls are placed to the New Yor~ City area
(914,212,71'8, 516, etc.).
.
About 15% of all long distance calls are placed to areas in the State of New
York, other than the New York City area.
About 15% of the long distance'calls-are-placed to areas 9ulside the
State of New York (Puerto Rico, Florida, etc.).
...
1.8 - Present Environment
Presently the DOCS has two distinct.environments for administrative and inmate
voice traffic. The first environment contains separate systems for administrative voice and
inmate voice traffic. The second environment,' presently at facilities on Attachment M,
integrate the administrative and inmate traffic through a common PBX and ,dynamic sharing
of T1 'trunks. In both environments, MCI is responsible for configuration and maintenance of
the Telco Systems equipment, Tx-Port CSU's and any operational problems. All equipment
and wire beyond the Telco T1 interface is the property of DOCS.
The first environment, consisting of separate administrative and inmate systems,
contains a PBX for administrative voice traffic and MCI equipment interfaced to T1s for
inmate traffic. The administrative phones are.connected to a PBX and trunks are local
analog loops with long distance provided by AT&T. This traffic is not part of this bid until we
move into an integrated environment as described below.
REQUESTFQRPROPOSAL
PAGE 5
The inmate phones are connected through MCI equipment to two wire fX cards in a
Telco Systems channel bank. The first T1, referred to as T1 #1, contains up to three data
circuits and up to 18 video circuits. One data card, a 2476 OCUDP card, is used for the
DOCS Frame relay data connection to the DOCS' Central Office in Albany (local network
and IBM mainframe). Bay/Nortel routers are used on the external side of these cards. The
second data card, a 2474 OCUDP card, is used for a MCI data connection between the site
Telequip Traffic COP and the MCI central site in Albany. The third data card, a 2474 OCUDP
card, is used for DOCS Industries data. Industry sites are listed in Attachment P. Video
circuits are configured as 04 Framing with AMI Encoding. Video runs at at 336 kb on six
switched 56 kb lines. Video sites are listed in Attachment Q. The T1 circuits containing the
data circuits and video are terminated into a oACS by MCI and the data circuits are routed
to Albany where they are mapped onto T1 and T3 facilities at the Albany data locations. The
remaining voice circuits are connected directly to MCI switches. The protocol between the
MCI call processing equipment and Telco Systems channel bank is two wire loop start. The
Telco.Systems channel bank and the MCI switch signal via one way T1 FXS signaling using
oTMF ·tones. All T1 voice traffic in this configuration are inmate calls.
The second environment, all facilities listed in Attachment M, contains an integration
of inmate and administrative traffic through a common NEAX 2400'IMG PBX and T1 circuits.
The Telco Systems channel bank is configured as a drop and insert mux with the three data
circuits being -dropped" out of the OS1 signal. The remaining circuits both voice and video
are passed to the video Ascend IMUX where the video, circuits are stripped off and the,
,remaining voice circuits are passed into the NEC PBX. When needed, additional T1's configured with 24 voice circuits are connected from TX port CSU's. directly to the PBX. If a site
does not have video, the voice circuits on T1 #1 are passed from-the Telco Systems mux
directly to the NEC PBX. Each NEe PBX is logically separated "into tenant and route. The
MCI equipment in this configuration interfaces as analog extensions ranging from 6501
through 6599 and 6701 through 6799 connected to route 2 or T1 route. Based on the extension, the NEC PBX inserts the CSI (call station identifier) after the dialed number which is
used by MCI to determine inmate from administrative calls. The NEe PBX maintains a translation table that converts on net administration calls to a private number for MCI.
Validation of inmate calls is routed through the PBX over the T1 network.
The NEC PBX checks for the proper three-digit authorization code that is inserted by.the
MCI equipment at the end of the dialed number and denies the call if not matched. The NEe
PBX and the MCI switch communicate using two-way T1 E&M signaling with wink using
oTMF tones. Inbound calling to any inmate set is prohibited by MCI.
'.
REQUEST FOR PROPOSAL
PAGE 6
--
Each facility with inmate telephones has Telequip Inmate Call Processing equipment.
At NEC PBX sites, the call processing equipment gets dial tone from the PBX. At non-NEC
PBX sites, the dial-tone comes from the MCI provided Telco Systems channel bank. The
Telequip processing equipment consists of a Traffic COP with at least one Automated Call
Processor (ACP). The ACPs are MS-DOS based machines that proVide voice prompts,
remote call testing, store call detail records, and act as stand-alone processors when the
Traffic COP fails. Each ACP can be configured to handle between 4 to 24 phones and can
.be accessed via dial up. The ACPs are connected to a Traffic COP~ The COP is a Windows
NT Workstation connected to the MCI LAN on T1 #1 channel - 23. The COP is responsible
for all automated file transfers that occur between the facility and the MCI server in Albany.
The COP is also responsible for the delivery and retrieval of. files destined for or collected
from the ACPs. The COP provides call detail reports and a view of connected ACPs. All MCI
WAN equipment including the recorders receives synchronization from the same MCInetwork clock source. The COP is downloaded immediately with central recording requests,
hourly with inmate location changes, and nightly after 11 :00 pm with inmate restrictions, ANI
and phone locations, PIN and calling lists changes and a compl!9te inmate location update as
the data exists on DOCS mainframe database. Calls are not allowed between the hours of
11 :00 pm through 7:00 am. Each call may be 30 minutes long. A call started at 10:59 pm
can continue until 11 :29 pm. Each inmate is issued a PIN and may have up to 15 telephone
numbers on his or her list. In an attempt to reduce harassment calls, if 6 not accepted calls
are placed from a PIN to a specific number, between 7:00 am to 11 :00 pm, that PIN·is
blocked from calling the number until the folloWing morning. Restricted access phones set
up in reception facilities allow new inmates with PINS to make calls without a list for 7 days.
After 7 days they must have a list. Voice prompts guide the inmate through the entire dialing
process and appropriate voice messages are played for all incomplete calls. All completed
and incompleted call CDRs are uploaded nightly from the Traffic COPs to the MCI server
where they are then transferred to DOGS on an LU6.2 interface to DOCS mainframe. The
CDRs contain a flag for third party click detection.
MCI has installed the following information management tools to facilitate effective.
management of the Phone Home infrastructure available to a SOCS inmate phone administratorvia the MCI WAN.
Block Manager
Provides a ten-day CDR history and internal MCI billing block transactions.
View PINS
Provides a fresh copy of the PIN/ANI/restriction file stored on a sites Traffic COP.
Ticket Manager
A work order management system that allows updates by both MCI and DOCS. It
also supports user-defined queries so that a user can select tickets of particular
interest based on priority, site and other relevant information.
REQUEST FOR PROPOSAL
PAGE 7
ACP Manager
The premise-based Phone Home equipment (generically called ACPs and Traffic.
COPs from Telequip Labs) MCI maintains on behalf of DOCS numbers 69 Traffic
COPs and 177 ACPs. Each ofthese pieces of equipment have specific hardware
configurations, passwords, modem lines and call-processing features which
must be strictly accounted for. The ACP Manager application allows authorized users
to add and modify ACP configurations data. Phone utilization reports can be
generated by date and facility.
PIN Manager
Provides a view of MCI's inmate PIN, location, phone list and restriction database.
Network Monitoring
....
~~
An easy to use yet very effective tool is used to monitor the MCI WAN. The user can
build network topologies graphically and then use the TCP/IP ping message to test if
the platform is active. A lack of response to this message indicates either the network
segment is unavailable or the CPU of the monitored-platform is npt responding.
A failure to respond to 10 consecutive messages (10 minutes) will result in a page to
be triggered to notify MCI support staff.
Remote Dial-Up
Dial-up is used to remotely access all ACPs. The user can view active calls in
progress and generate calls remotely for testing.
Remotely Possible
Allows remote control of the Traffic COPs via the WAN.
...
Report Manager
Provides access to the follOWing daily reports
ACP Performance Report
Evaluates the relative speed of each ACP with regard to call completion time.
Validation Summarv Report
This report is organized by'l.individual ACP in order of who had the highest
number of problems.
Activity Guard Report
This report shows all PINS, TNI and time associated to not accepted calls. It
is a way of checking the performance of the ACPs harassment calling f~ature.
.
~
REQUEST FOR PROPOSAL
PAGE 8
Dead Port
Provides the ACP, Port, and incomplete call count with status code -and
description of high failure ACP ports.
ACPI Traffic COP Event Report
This report is designed to identify any major malfunctions on Telequip
equipment that is resulting in undesirable reboots.
Error Messages
Provid~s
nightly processing exceptions between DOCS and MCI's files:
Incomplete Calls
Provides a list of ACPs with a high rate of incomplete calls. The MCI and
DOCS incomplete reason is displayed.
Polling
Provides a count of days that ACPs were not updated and CDRs were not
collected.
Call Volume
Provides ACP call volume exceptions showing minimum, average, maximum,
actual call volume and weather it was low or high for the day.
Traffic Pattems
Provides total calls, incomplete calls, declined calls, accepted < 6 seconds,
accepted> 5 seconds bi~lable minutes for each facility.
Universal Identification Reconciliation
Provides the discrepancies between ACPs and MCls data base.
REQUEST FOR PROPOSAL
PAGE 9
The following is a list of the types of calls:
Inmate Voice
Calls with a three-digit access code inserted at the end of the dialed number and
originating from extensions 6501 through 6599 and.6701 through 6799. These calls
are not billed to DOCS and are treated as "1" plus calls.
On-Net to On-Net Administrative Voice
On-net to on-net voice, are seven digit calls with the first three digits identifying the
site and the last four digits identifying the extension at the site. NEC maintains a
table of facility site codes and translates that number to a private number for MCI. If
the inbound (destination) facility for an on-net call has been converted to the new
NEC PBX, the last four digits are inbound to the switch through the T1 connection. If
the inbound (destination) facility for an on-net call has not been converted to a new
PBX, the call is routed through the public switched network to the main listed phone
number for the facility.
On-Net to Off-Net Administrative Voice
Ten digit calls in tenant group 1 (on-net to off-net) terminate through the public
switched network.
On-Net to On-Net Administrative Video
At this· time, video circuits do not run through the PBX. Mel routes the call to the'
destination facility based on a seven digit dialed number.
On-Net to Off-Net'A"dministrative Video
Off-Net Administrative Video calls are routed on the T1 #1 dedicated DS0's T1 to
the public switched network based on a ten-digit dialed number. DOCS does not
permit off-net 'to on-net dialing for video.
Video Bridging
'. DOCS uses MCI's bridging service for multi-video connections.
'.
REQUESTFORPRPPOSAL
PAGE 10
-
Site Monitoring Equipment
On site call monitoring of inmate calls is accomplished with the use of Thomas and
Betts/Melco monitoring equipment at facilities listed in Attachment J. This equipment is
controlled from a personal computer usually located in the Arsenal. The PC is connected
with four wire~ to Automated Service Observing units located in the switch room which are
then connected to each inmate phone line. The monitoring equipment offers the following
features:
•
•
•
•
•
•
Automatic scanning of inmate lines and monitoring of busy lines.
Silent undetectable monitoring.
Line status indicator showing the location of the phone that corresponds with DOCS ANI
information and whether a line is idle, busy, or disconnected.
Fast single or multiple line disconnect from a keypad.
Expandable allowing all phones to be viewed on a single monitor.
External port allowing recording equipment to be attached.
centralized Recording System
The current centralized recording system supports two separate user groups each
having their own workstation, recording device and the ability to' maintain separate inmate
recording databases as well as separate tapes of archive conversations. A third workstation
allows a DOCS' inmate phone administrator to assist the two user groups.
The centralized recording system allows the users at DOCS Building 2 to select
inmate PINs, called party phone numbers or inmate phone set identifier (which is also DOCS
pseudo-ANI) for recording conversations. The requests are entered on a workstation,
batched and immediately sent over the MCI NCC network where they are activated on the
premise-based call processing equipment. Any time a call is originated from a selected PIN,
phone or to a selected called party phone number, a call is placed to the centralized recording apparatus (located in Building 2) prior to the inmate call being-placed· to their called party.
The phone conversation is then recorded on one ot two 48-channel Eyretel Sel-tronic E1000
recorders. Each recorder incorporates redundant recording to a hard drive and two DDS2
digital audio tapes (OAT). All workstations and recorders in Building 2 are members of a
MCI/DOCS NT'domain using TCPIIP.
1.9 - DOCS Network
a.
Although the successful vendor will be customer-ot-record, the DOCS will
have final approval before any changes are made to the network.
b.
DOCS reserves the right to transfer customer-ot-record status back to
itselt or to another provider at any time during this contract period.
REQUEST FOR PROPOSAL
PAGE 11
"-
· 1.10 - RFP Dates
The following dates shall govern the RFP' process:
a.
b.
c.
d.
Issuance of RFP Mandatory Pre-Bid Conference Receipt of Proposals (COB)Sele.ction of Company-
August 15,2000
August 30, 2000
October 2, 2000
November 15,2000
1.11 .,. RFP Contact Person
All questions and proposals shall be in writing to:
Edmund F. Koberger
Data Communications Specialist
NYS Department of Correctional Services
1220 Washington Avenue
Building #2 - MIS Unit
Albany, New York 12226-2050
(518) 457-2540
...
"
REQUEST FOR PROPOSAL
PAGE 12
Part 2: Contractual Requirements
This section provides requirements to be included in a contract with the successful
bidder. Bidders need to carefully review each condition and indicate in their bid proposals
which conditions are unacceptable as presented and what action needs to be considered or
negotiated in order to reach a mutually acceptable Agreement.
2.1 - Shall/MusUWill Conditions
The use of the words "shall", "must", and "will" denote mandatory requirements
throughout the RFP and -Agreement and are non"'negotiable.
2.2 - DOCS Authority
a.
b.
c.
d.
DOCS shall have sale authority over the right to add or delete collect only.
coinless telephones at any facility.
DOCS shall have sole authority over the right to add, delete, or temporarily
exclude one or more facilities from the program during the Agreement period.
DOCS shaH have sole authority over any changes to'the operation of the
Inmate Call Home Program.
The provider shall not proceed to make any changes without the expressed,
written permission of DOCS.
2.3 - DOCS Limits of Liability
a.
b.
c.
d.
DOCS shall not be held liable for the provider's inability to collect on any call
the provider allows through the ~yste~ as detailed in Item 3.10, Calling'
Protocols.
DOCS shall not be responsible for collecting any Federal, State or Local
taxes normally associated with telephone charges.
DOCS shall not be responsible for establishing or guaranteeing any-minimum
amount of 0+ calls measured by minutes used, messages completed or
revenue generated.
DOCS shall not be held liable for any potential revenue loss to the
prOVider due to any decision on the part of DOCS to allow third party
conversations to continue after detection.
2.4 - Commission Structure
a.
b.
c.
With the understanding and acceptance that the monthly revenue generated
by the Inmate call Home Program will naturally fluctuate from month to
month, commissions shall be computed based on all accepted calls, whether
billed or not, calculating the total gross aggregated revenue generated by all
the telephone calls, from all the correctional facilities, on a monthly basis.
The monthly gross revenue figures used in calculating the .Department's
monthly commission shall not include any Federal, State or Local tax normally
associated with telephone charges.
Commission rates proposed by the provider and accepted by DOCS shall be
considered,firm for the peri~d of the Agreement.
'REQUEST FOR PROPOSAL'
PAGE 13
...
2.5 - Commission Payments
a.
b.
Payments shall be made on a monthly basis beginning no later than
June 10.2001, and every month thereafter.
Payments shall be made payable to the NYS Department of Correctional
Services and sent to:
Edmund F. Koberger
Data Communications Specialist
NYS Department of Correctional Services
1220 Washington Avenue
Building #2 - MIS Unit
Albany, New York 12226-2050
c.
-.
d.
e.
Payments shall be accompanied by the DOCS Monthly Summary Report as
defined Detailed Reports, Item 2.9.c.
Payments shall cover normal monthly calendar periods beginning with 4/1"/01
through 4/30/01, and every month thereafter.
Payments are due the first day of the month two rTJonths past the first calling
day of the month. Payments received after the 10th day of the month will be
assessed a 1 1/2% penalty. The payment due and, if applicable, the penalty
amount must be paid prior to the end-of-the-month.
2.6 - Account Executives
a.
b.
c.
d.
~.
The provider shall identify at least two (2) representatives who shall have the
authority to speak for the provider in all matters related to the Agreement
signed by both parties.
.
The provider's representatives shall provide DOCS with an address where all
official documents' are to be sent. .
.
.
The provider's representatives shall provide DOCS with telephone numbers
where said representatives can be called directly; or reached seven (7) days
a week, twenty-four (24) hours per day.
.
The provider's representatives shall act as the provider's and DOCS' agents
in all dealings with local telephone companies over matters such as, but not
limited to; installation, interfacing, maintenance, problem resolution and
revenue analysis..
2.7 - Project Management
.
DOCS will require the provider to assign a full-time project manager to coordinate the
project. The vendor must include with their proposal a list of potential.candidates and the
resumes listing prior experience and training. DOCS reserves the right to have final
approval for the project manager, and replace the prqject manager with another candidate if
the project manager's performance is unsatisfactory in the opinion of DOCS. The project
manager must be assigned to the Albany area.
2.8 - Subcontractor Contracts
DOCS reserves the right to review and shall receive copies of all contracts between
the provider and any subcontractors related to this contract.
REQllEST FOR PROPOSAL
PAGE 14
2.9 - Detailed Reports
Each month detailed call data records shall accompany each commission check.
The following reports are the minimum number and type required by the Department:
a.
Monthly Facility/Station Report - Report shall be provided in a format to be
determined by DOCS. Report shall contain information regarding the usage
and value ·of each telephone in each facility. It shall indicate, for each facility:
1.
2.
3.
4.
5.
6.
b.
Monthly Facility Video Report - Report shall be provided in a format to be
determined by DOCS. Report shall contain information regarding the usage
and value of each DS0 connection for each facility. It shall indicate:
1.
2.
3.
4.
5.
6.
c.
Dates covered by report.
Facility name.
Station telephone number.
.
Total number of minutes in use during the month for each telephone.
Total number of calls (messages) placed during the month for each
telephone.
Total revenue generated for the month for each telephone.
Dates covered by report.
Facility name.
Video profile (for example, Court Hearings, Telemedicine, Education.
Regional Training, etc.).
Total number of minutes in use for each video call (incoming and
outgoing).
Destination number for outgoing calls.
Total cost of each call.
Monthly DOCS Summary Report - Report shall be provided in a format to' be
determined by DOCS. Report shall provide DOCS with a summary of the
usage. revenue generated and commission provided by all the telephones in
all the facilities. It shall indicate:
1.
2.
3.
4.
5.
6.
7.
8.
Dates covered by report.
Facility name.
rotal"revenue generated for the month by all the telephones in the
facility.
Total commission generated for the month by all the telephones in the
facility.
Total number of calls (messages) completed in the month by all the
telephones in the facility.
Total minutes generated by all the telephones in the facility for the
month.
. .
Total number of telephone stations assigned to the facility.
Grand totals for revenue. commission. calls, minutes and stations for
entire system.
REQUEST FQR ~~OPOSAL
PAGE 15
d.
Monthly Traffic Pattern Report - Report shall be provided in a format to be
determined by DOCS. Report shall provide information, in a summary format,
of the calling pattern of all inmate calls completed each month. The report
shall provide the total number of calls placed to each area code and
exchange accessed by the inmates.
e.
Monthly Computerized Call Detail Records - The provider shall deliver, on a
monthly basis, the rated call detail records of the Inmate Call Home Program
to DOCS on computer readable magnetic tape in a format specified by
DOCS.
f.
Daily Call Blocking Transaction - The provider shall accept on a computer to
computer interface; changes to the inmate call blocking file and provide daily
inmate call detail information. .
2.10':":: Exception Reports
a.
Monthly summary of n~twork outages:
Ticket, date received, site, circuit 10, resolution, total minutes, time to
repair.
1.
2.
3.
4.
b.
c.
d.
e.
"
Occurrences by problem/solution codes - problem code, number of
occurrences, corresponding solution code.
Occurrences by site.
Occurrences by category,
Daily outage report.
Update Location Error Report - Generates list of inmate location
mismatches. Run nightly.
Night Out - Generates list of sites provider was unable to.dowf.lload-site
file to inclUding class of service data. Run nightly.
Mismatched Provider Database- Generates a list of mismatched numbers on
list and inmates in custody. Should also check for mismatched disciplinary
block. Run nightly.
Update Audit - Gives .trailer count of transactions serit to provider.
Add, change, and delete phones numbers and PINs. Run nightly.
Rollup - Reportby site number giving total records, number of good
records, number of completed calls, and totals for each category.
Run nightly.
-.
REQUEST FOR PROPOSAL
--
2.11 - Monthly Files
a.
Monthly Billing Rectification
On a monthly basis the'vendor will provide the previous month's billing tape in
a format supplied by DOCS. DOCS w.ill run a report showing discrepancies
between the billing tape and the monthly call detail records provided to DOCS
for completed calls. DOCS will provide a .report to the vendor of call detail
records that did not appear on the billing tape. In addition, a statement will be
provided by DOCS of all commission due on these calls and any appropriate
penalties (see Section 3.17 - Failure and Delay Penalties).
b.
Monthly File Rectification
On a monthly basis the provider will forward to DOCS a flat file of its inmate
database in a format supplied ,by DOCS. The DOCS will run a report to find
any'discrepancies in the two databases. The provider will work with DOCS'
staff to resolve any discrepancies found.
2.12 - Additional Needs & Service
The provider shall agree that at any time during the Agreement period the provider
-will acquire for DOCS integrated equipment or services over and above the RFP
requirements, for the proper management of the Call Home Program. These integrated
equipment or services shall be paid for, and thereafter be owned by the State. The method
of payment shall be either direct payment to the provider or DOCS shall direct the provider to
deduct payment from monthly commissions.
2.13 - Fraud and Uncollectibles
a.
Where fraud is documented as arising from a specific inmate(s), the
Department will make every reasonable effort to compensate the provider for
all loses by requiring the inmate(s) to pay restitution according to the
. Department's rules and regulations governing restituti~n.
b.
Where fraud is documented as arising from a non-inmate~ (outside friend,
family. etc.) the Department will make every reasonable effort to assist the
provider in recovering all losses incurred by the provider.
c.
The Department shall make every reasonable effort to ens':Jre that inmates,
and friends and/or families of inmates do not abuse the system offered by the
provider or cause the provider to lose money either directly or indirectly.
d.
It shall be understood and accepted that cases of fraud shall not affect the
monthly level of commission paid to DOCS nor shall DOCS be held otherwise
accountable for fraud or uncollectible calls placed by inmates and accepted by
outsiders unless the provider can prove that DOCS is directly responsible
either through the action or inaction of its staff.
e.
DOCS is no~ responsible for-any loss of revenue to the provider due to
three-way' calling.
REQUEST FQR PROPOSAL
PAGE 17 .
...
2.14 - Rate Charges
The provider shall agree that the rates charged for inmate calls shall not exceed
the rates and rules as listed in Attachment G. Any modifications to these rates cannot occur
without the written permission of DOCS. Filing tariffs with the PSC or FCC does not
circumvent DOCS authority.
International call rates shall not exceed current AT&T international rates and the
provider must submit all international rates within their proposal. Any modification to these
rates cannot occur without the written permission of DOCS. AT&T rate increases and tariff
.approvals by the PSC or FCC or any regulatory authority does not circumvent DOCS
authority.
2.15 - Attorney Fees
,..' .
~,
a.
In the event that the State is required and shall bring suit or action to compel
performance of, or recover for any breach of any stipulation, covenant, or
condition of this Agreement, the provider shall and will pay to the State such
attorney fees as the court may judge reasonable in addition to the amount of
any judgment and cost.
b.
Under no circumstances shall the State become obligated to pay any attorney
fees or the cost of legal action taken against the provid~r in any and all suits,
legal actions, administrative proceedings and appeals of whatever kind of
nature to which the provider is party.
c.
If the provider brings suit against the State arising under and pertaining to this
Agreement, and such suit or action is unsuccessful, the provider shall pay to
the State such reasonable attorney fees as awarded by the court or other
adjUdicator.
d.
In the event that legal action is taken against the State arising under and
pertaining to this Agreement, and if such legal action names the provider as a
codefendant, or if the Department requires documefltation and any other type
of assistance in preparing for a hearing, or in defending itself in court, the
provider shall offer all necessary assistance at no cost to the Department and
shall not require the Department to reimburse th~ provider, for any attorney
fees incurred by the provi~er in such cases.
'.~
REQU~STFORPROPOSAL
PAGE 18
...
2.16 - Basis For Termination
a.
In the event of any materiai breach of service by the provider, the Department
shall give written notice specifying the material breach.
b.
If such written notice of material breach is given and the provider does not
correct the breach to the Departmentts satisfaction within ten (10) days after
receipt of the written notice, DOCS shall ~ave the right to unilaterally and
immediately terminate the Agreement and seek a replacement provider in
order to maintain 0+ telephone service to the inmates and administrative
service to DOCS without penalty to DOCS.
c.
If the provider does not meet the pre-implementation time frame of
deliverables as specified in Section·3.1 - Takeover Approach - DOCS has the
. option to proceed against the surety bond (see Section 2.21 - Performance
Bond) in its entirety and proceed to the next vendor in the procurement.
2.17 - Non-Payment Blocking/Prepayment
a.
-The successful provider shall have the right to terminate, or temporarily block
calls placed to individuals who refuse to pay their bills, are attempting to
defraud the provider, or otherwise avoid financial accountability for collect
calls accepted. Prior to blocking or terminating service to specific telephone
numbers, the owners of such lines must be contacted and advised of the circurrtstances.
b.
The provider shall have the right to offer any customer who will be terminated
the option of prepayment. The provider, at their determination, will collect the
amount of prepayme·nt from a customer and debit the customer's account by
the amount of phone calls made until the amount is zeroed out at which time
the provider-will suspen~ the account until additional prepayment(s) are
made.
c.
Potential vendors must supply DOCS with a cOpy of their blocking policies
and procedures along with t~eir bid proposal.
2.18 - Applicable Laws
a.
This Agreement shall be-governed in all aspects, whether as to validity,
construction, capacity, performance or otherwise by the laws of the State of
New York.
.
-b.
In the event of any dispute between the parties herein, all such disputes shall
_be parsued in the Court of Claims for the State of New York.
2.19 - Severability
If any term, provision or condition shall be found to be illegal or unenforceable, then,
notwithstanding such provisions, the remainder of this Agreement shall remain in full force
and affect, and such term or condition shalt -be deemed stricken.
REQUEST FOR PROPOSAL
PAGE 19
2.20 - Term of Agreement
a.
The term of the Agreement shall run for five (5) years, 4/1101 through 3/31/06.
b.
DOCS reserves the right to renew the Agreement for two additional one year
periods by notifying the provider of its intention no less than 90 (ninety) days
before the expiration of the original Agreement or tbe initial one year renewal
period.
c.
DOCS shall reserve the right to seek new commission rates and/or new terms
of agreement from the provider prior ~o any renewal.
2.21 - Performance Bond
a.
Prior to formally' signing the Agreement, the bidder chosen shall submit a
Performance Bond, from a New York State licensed surety company
authorized to do business in the State of New York, in the amount of seven
million dollars ($7,000,000).
b.
The term of the bond shall be concurrent with the term of this Agreement.
2.22 - State Appendix A
As required by New York State Law, the provider shall accept and understand State
Appendix A, and that said document must be made part of the final Agreement (see
Attachment F, Appendix A).
:1-
..
REQUEST FOR PROPOSAL
.J
.'
PAGE
20
Part 3. Performance Requirements
"
This section describes the operational responsibilities assigned to the provider and
the penalties the provider shall agree to accept if it does not perform in the appropriate
manner, Bidders must carefully review this part and indicate in their proposals any reason
why the responsibilities and penalties detailed herein are unacceptable. Bidders must
provide alternative suggestions to resolve any issue they believe is unacceptable as
presented in the RFP.
3.1 - Takeover Approach
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
On 4/1/01 all inmate telephone processing and ancillary equipment is the
property of DOCS including all channel banks and cards. Any and all of this
equipment may be used by the new service provider to accomplish an orderly
transition of services. MCI is also willing to maintain the current environment
during the transition. Regardless of the transition plan developed, all
equipment must be replaced with new equipment by 1/1102. Removal and
disposal of existing equipment will be the responsibility of the provider as
specified by DOCS.
All providers must explain in detail all of the changes that will occur when the
existing call processing equipment is replaced.
All call processing of inmate calls including calling protocols, call blocking,
validation, and SMDR collection must be on facility based equipment.
Every DS0, except data circuits for DOCS, must have dial-tone from the
provider or the provider's carrier subcontractor.
The provider must provide a detailed installation/migration schedule. Included
in this plan the follOWing time frames m~st be met: A working call processing
system capable of accepting and using data from DOCS and generating
requireq reports as well as a working trouble ticket system, must be
demonstrated connected to the provider's network and any ancillary call
processing monitoring and recording equipment required by the provider by
December 22, 2000. The demonstration shall also show I)ow the call
processing equipment can work behind ,the facility PBX and process inmate
calls without interfering with administrative or video calling.
AU costs ~re the responsibility of the prOVider.
As of April 1, 2001, all administrative traffic is the responsibility of the provider
for all correctional facility traffic routed through the T1 network.
The provider is responsi~le for all inmate and administrative (data, voice, and
video) traffic effective 7:00 AM 471/01. Prior to 115/01 the provider must have'
agreements in place with MCI. Bell Atlantic and any independent telephone
company that will coordinate the migration of the entire-T1 netwerk-s.
The provider must detail a method for restoring the network'to the present
provider if problems occur.
The transition of administrative voice and video systems must be transparent
to the DOCS' users. Current on-net dialing plans must be supported.
REQUEST FOR p,ROPOSAL
PAGE 21
....
3.2 - Single Carrier Coverage
a.
Initially, the provider shall be required to provide all aspects of the desired
service to each and every facility in operation ~s of 7:00 AM on 4/1101, and for
each and every facility that shall become operational during the Agreement
period.
b.
Service shall begin at new facilities, not presently installed (after 4/1/01) the
same moment that T1 access and telephone instruments are installed.
3.3 - Administrative Telephone Services
Presently the DOCS is in the process of installing new NEC NEAX 2400 PBX's at all
NYS DOCS facilities. As of July 18, 2000 the facilities converted to the new PBX are listed
in Attachment M. The anticipated schedule of new installations is listed in Attachment N.
The, DOCS makes no guarantee of this schedule, which is for planning purposes only. When'
a new NEC PBX is installed, the inmate traffic is rQuted through the PBX as described'in
Section 1.8 - Present Environment. The administrative traffic is divided into on-net to on-net
voice call, on-net to off-net voice call, on-net to on-net video call, on-net to off-net video call
and video bridging calls. The present ~ates for these calls are listed in Attachment H.
No proposal will be accepted if any of these rates increase. All administrative rates
will be evaluated with the DOCS commission rate.
Proposals must clearly define any changes to this design. Any costs associated with ,
these changes are to be borne by the provider or any'vendor acting on beha,lf of DOCS.
3.4·· Network Requirements
Currently the provider supplies "'1:1 s to each facility based on the total number of
inmate phones, TIY units, data circuits and video circuits
Listed below are network requirements that apply to current facilities and remote sites
as well as future video sites and any facilities or remote sites that become operational during
the contract period. The provider will be responsible for all charges associated with
upgrading, or adding T1 circuits or any other Circuits.
a.
Inmate Phones· There must be a one-to-one ratio between an inmate phone,
the inmate system port and a T1 trunk. Provider will ensure that inmate call
processing equipment and recording equipment must be synchronized from a
single time of day clock source for all DOCS' locations.
. b.
At non-inmate phone sites, included in Attachment 0, up to one (1) full T1
will be installed for administrative voice traffic with the exception of BUilding #2
where two (2) T1 s for voice will be installed. Additional voice bandwidth will '
be determined by DOCS, based on a daily trunk activity report. These circuits
will be installed at no cost to DOCS.
'.
REQUEST FOR PROPOSAt..
PAGE 22
....
c.
All data circuits for facilities and remote sites will be provided at no cost to
DOCS: Each site shall have a T1 frame relay data circuit provided in
accordance with the schedule approved by DOCS. The current DOCS
LANIWAN configuration is described in Attachment R. The provider shall
provide the endpoints of the T1 datacircuils at DOCS Building #2 such that
they will interface with the existing DOCS LANIWAN infrastructure. The
endpoint shall be consolidated into as few physical connections as possible.
We will not accept a solution that has each T1 terminate into a router. The
provider shall be responsible for any additional equipment to interface the
data connection to the DOCS LANIWAN infrastructure. Unless specifically
exempted by DOCS, all data circuits shall be installed prior to 1/1/02.
d.
The provider must also provide an additional T1 for up to four (4) video
connections (336 kbs) at the current video sites listed in Attachment Q.
However, DOCS has the option of requesting T1 service for up to four (4)
video connections at other facility sites.
.
e.
A OS3 is currently provisioned by the provider frC?m the DOCS Building 2 Albany Computer Room to the closest network point of presence. The DOCS
·frame relay, central recording, voice, video, MCI file transfer link, DMV
mainframe backup link as well as Attachment 0 traffic is carried on this OS3.
The new provider must prOVide and maintain the minimum of a DS3 to start
with and increase the bandwidth as needed to accommodate the T1 sand
traffic described above. The current DOCS LANIWAN configuration is
described in Attachment R.
f.
The provider is reqUired to configure any DS1 or DS0 for DOCS at no cost
anytime during the contract period. This may include, but is not limited to,
DAC$ connections and dial tone and software definitions on any or all DS0's
withi~;·the entire digital service.
.
; .....
~
...
.REQUESJ7 FOR PROPPSAL
PAGE 23
.,
3.5 - Conversation Recording Capability
Our current recording capability is explained in Section1.8 - Present Environment.
The provider will be responsible for maintaining that system until the requirements listed in
this section are met. As in other areas, DOCS is expecting a smooth and trouble-free
migration. Loss of data or data errors will not be acceptable. The capability described in this
section must be installed at the time that each facility is converted to the new call processing
equipment provided by the vendor.
.
•
Recording equipment shall be located at each facility and shall have. the capability of
undetected recording of every completed inmate telephone call for the dura~ion of "that
call.
•
The system shall store all completed calls for a minimum of 60 days. The calls will be
available for immediate retrieval without a change in storage media.
•
Digital optical dishes, hard drives, or comparable media are to be used for short and long
term storage and instant reproduction access.
•
Search and retrieval of recorded conversations shall take no longer than 20 seconds.
Search and playback of calls will not require a manual media change.
•
Access to retarding a live conversation must be controlled by a multi level password
system that provides the following:
• listen to live conversations only and
• listen to live or recorded conversations with the ability to store them.
•
Each recording must be indexed by date and time. Date and time stamps shall be
identical to the date and time stamps recorded from the call proces~ing equipment. "The
recording must also be searchable by date, time, inmate's DIN, facility ANI and
destination dialed.
•
Multiple investigators must be able to simultaneously retrieve recorded. calls for
investigations and have these calls stored for a longer retention period associated with
their user code 10.
•
The recording system should allow investigators to attach "notes" to each recorded call
record. Calls may later be searched by the content of t~ese "notes."
•
Since the .Department may require that the period for which calls are stored be extended
to 90 or 120 days, the provider must identify all charges to the Department for each
30-day extension.
•
Calls ma'1<ed and/or moved to longer term storage cannot impact the 60-day call
retention capability. The provider must specify the amount of storage available for longterm storage.
•
Network "access and equipment for investigators shall be provided by the vendor.
..
REQUESTFORPRQPOSAL
;i
PAGE 24
-
3.6 .; Site Monitoring Equipment
Our current equipment is described in Section 1.8 - Present Environment. It will be
the responsibility of the provider to maintain this equipment and expand it to new facilities
and/or new telephones as they are installed. If the provider is proposing the use of new
equipment it must be supplied at no cost to DOCS. If the systems introduced for site
recording changes the use of this equipment, it must be explained in detail. The provider is
responsible to keep the integrity of the DOCS ANllLocation data intact and prove to DOCS
MIS that each phone has been pr9perty tested.
3.7 - Inmate lTV Access
The provider must describe how TTY's operate in the inmate call processing system.
Descriptions must include TTY to TTY connections as well as TTY to voice connections.
3.8 - Billing Name and Address Data
DOCS requir~s access to billing name and address data for destination telephone
numbers. The provider must detail their ability to provide this data to DOCS -in both on-line
real time access and batch file transfer. The provider must explain, in detail, any limitations
to this data including geographic and legal limitations. The online access to this data for
DOCS must be at no .cost to DOCS.
3.9 - Call Blocking
a.
Calls placed by inmates need to be blocked for many reasons inclUding:
-
customer request
DOCS request (for mUltiple reasons including thirdparty detection on previous calls)
. non-payment
900 & 800 numbers
account suspended
...
The Department will notify the provider in writing of DOCS-requested blocks
as necessary. The provider must ensure that these blocks are effective within
three (3) hours. The vendor will provide written confirmation to DOCS that
requested blocks have been processed.
b.
The provider shall offer the ability to block individual telephone numbers of
persons who do not wish to accept calls from inmates. This service shall be
accessed by DOCS' staff through direct communications with the provider.
Requests by the general pUblic will be handled through an 800 number
operated by the provider at no cost to DOCS.
c.
The provider shall offer DOCS the ability to block individual telephone
numbers for security reasons. This service shall be accessed directly by
DOCS through direct communications with the provider.
d.
The provider shall maintain -a database file of all names and telephone
numbers blocked at either DOCS'.request or the general public's request
The provider must provide online lookup capability into this database for
DOCS' staff.
REQUEST FOR PROPOSAL
PAGE 25
3.10 - Calling Protocols
a.
Each call placed through the Inmate Call Home Program shall be
electronically id.entified to the provider's service as being a call originating
from a correctional facility in all of thl;! cases with the accompanying PIN.
b.
Each ca,l, having been identified as being placed through the'lnmate Call
Home Program shall only be delivered to' the called party as a 0+, collect call
only, unless otherwise approved by DOCS.
.
c.
The provider's service shall ask the inmate his/her first name and shall
provide that name to the party called along with the announcement noted in'
Item 3.10.d.
d.
Prior to any collect call being released to the party called, the provider's
service shall confirm acceptance of the collect charges by announcing to the
party called .the following information; "You have a collect call.from (inmate's
name) an inmate at a New.York State correctional facility. Dial "3" to accept
the call or hang up to decline the call."
e.
The inmate's call shall be muted and inmates shall not be permitted to hear
the conversation between the service and the party called, or speak to the
party called before the service confirms that the collect call has been
accepted.
f.
If a call is not accepted by the party called, or if no one answers the call, the
provider's service shall inform the inmate of the situation using prompts
approved by DOCS.
g.
Under no circumstances shall an op~rator place a collect, or any other type of
call, for an inmate. The service shall always require the inmate to hang up
.
and dial any new number he/she seeks.
h.
International calls shall be permitted unless otherwise restricted by the
provider. The provider will notify the Department of any cestrictions on
international calling. Vendor must provide reasoflable explanations for any
restrictions.
i.
All 1+, 800, 900, credit card or other third party calls shall not be permitted to
go through the Inmate Call Home Program.
j.
The provider shall agree to provide service in Spanish to handle problems
reSUlting in language difficulties or otherwise provide assistance to Spanish
speaking inmates and/or parties called.
k.
Each bidder will supply a detailed flowchart diagram of the entire inmate call
process from the moment an inmate picks up the receiver to the disconnect or
cOmpletion of the call. The successful bidder will provide a document
containing all voice prompts!!1lessages approved by DOCS.
REQVESTFORPROPOSAL
PAGE 26
-
3.11 - Incoming Calls
The provider shall agree that no Inmate Call Home Program telephone shall be
capable of receiving an incoming call.
3.12 - Telephone Tone Quality
The provider shall be required to provide telephofle reception quality at least equal to
current reception quality levels and shall accept the Department's decision regarding such
determination.
3.13 - Speed of Call Connections
a.
The provider shall be required to describe and document how each call is
processed and the time intervals for each phase of call completion (see
Section 3.10, item k.).
3.14 - Hours of Operation
a.
The provider shall agree that service may be placed through its system seven
(7) 'days per week, twenty.,.four (24) hours a day. DOCS must have the ability
to restrict hours by ANI, facility or statewide.
b.
The provider normally will run the inmate service from 7:00 AM to
11 :00 PM, 7 days, a week.
c.
Administrative service will run 24 hours a day, 7 days a week.
3.15 - Reset Requirement
Upon the completion of each call, each telephone shall reset. itself for. the l'lexLcall.
3.16 - Billing Arrangements
agreemen~
a.
The provider shalt assume all responsibility for having all billing
necessary to bill the parties called for all completed calls•.
b.
The provider shall assume all liability for billing and collection for all completed
calls.
c.
Completed calls shall appear on each called party's bill no later than sixty (60)
days after the date the call was completed.
d.
All bills to the parties called shall indicate the name of the provider.
e.
All bills sent to the parties catted shall indicate the main listed telephone
number of the f~cility~lIed from, the date, time, and duration of the call.
REQUEs.r FOR PROPOSAL
PAGE 27
3.17 - Failure & Delay Penalties
a.
The provider shall agree that any failure to perform all. agreed upon duties as
set forth herein, and directly attributed to the provider's actio,! or inaction,
shall entitle the Department to recover from the Company;
1.
2.
3.
all lost commission that can be documented by equipment owned
and operational in the facility whose ·service was interrupted, or;
where no such documentation is available: an amount equal to the
commission generated by the same number of telephones in a similar
facility where revenue has been documented by using a- value per
telephone, per month formula.
Difference in commission rate between current provider and new
provider if all traffic is not converted to new provider's network by
1/1/02.
b.
Delays beyond the control of the provider, caused by either the local
regulated telephone company, or by the Department, will not be considered a
.
failure to perform.
c.
Any documented lost commission will immediately be subject to a 10%
penalty. The provider will have 3D-days to provide lost commission and
penalty amounts. After the initial 3D-day period, penalty percentages will
double each 3D-day period thereafter.
d.
Provider will be responsible for all charges incurred by DOCS for interruptions.
of service determined to be caused by the provider.
3.18 - Provider Equipment Responsibilities
Any equipment or services required by the provider to meet all Agreement
requirements shall be the responsibility of the provider at no decrease in commission rates
once established by the Agreement.
3.1 9 - DOCS Staff 800 Number
The provider must maintain all 800 numbers currently in use by each correctional
facility. The provider must detail all costs associated with this service. In addition, provider
must provide 800 number for each facility that becomes oper9lional during the contract
period.
3.20 - Customer Inquiry 800 Number
The provider shall establish and maintain a toll-free customer service n~mber for use
by the general public seeking information about their collect call bills from inmates, and other
Inmate Call Home inquiries. The toll-free number must minimally operate 7:00 AM - 11 :00
PM seven days a week. The provider is required to provide to DOCS a tabulation of the
number and duration of calls received by day, including busy statistics, on a monthly basis.
"_.
REQUEST FOR PROPOSAL
PA'GE 28
3.21 - Ne~ork Management
. Presently DOCS employs multiple network management products in managing the
data network. DOCS utilizes IBM's NElVlEW and Racal Milgo's CMS products to monitor
our SNA network. NElVlEW allows DOCS to monitor our SNA network. NETVIEW allows
DOCS to monitor logical disruptions of data at the protocol level. CMS gives DOCS
monitoring ability from customer premise DCE to customer premise DCE. CMS also
provides dynamic monitoring of both equipment alarms and telephone company alarms. In
addition, CMS provides line and equipment testing. To manage and monitor the TCPIIP
network DOCS is implementing NOR,EL's OPTIVITY NMS (Network Management System).
The OPTIVITY NMS product allows discovery, visualization through I~yer 1-3 topology, real
time management and fault management.
The- bidder must preserve the integrity of the existing network management products
and functions. The bidder must describe how all dedicated access from DOCS' sites to
bidders control points are managed. The bidder must also describe how DOCS can receive
the same online access to alerts and alarms as network control points within the bidder's
network. For all options DOCS reserves to right to negotiate parameters for alerts and
alarms for all DOCS' access lines.
3.22 - Problem Resolution
a.
The prOVider must supply one point cif contact for reporting network and
inmate phone problems using a dedicated 800 number for DOCS only.
Provider is responsible for arranging gate clearances directly with facilities.
b.
DOCS will provide the following information when reporting problems:
1.
2.
3.
4.
5.
Facility name.
Facility contact and phone number.
Description- of problem.
,Location of equipment.
Service level of call.
REQUEST FO-R P.ROPOSAL
PAGE 29
..
REQUEST: FOR PROPOSAL
PAGE 30'
3.23 - Maintenance
. a.
. General Provisions
Maintenance is required on all equipment and wiring at a facility in processing
any call made through the provider's equipment and/or network.
All required maintenance will be provided .for the contract duration SUbsequent
to acceptance of the system at no cost to DOCS.
b.
Maintenance Center Location Staff Profile
Each proposal must contain a listing for the location from which maintenance
personnel will be dispatched to service the systems. It is a mandatory
requirement of.this RFP that the provider must have maintenance personnel
within ~ three-hour drive from each DOCS location throughout New York
State. Failure to do so will result in noncompliance and disqualification of the
bidder. A New York State map showing these locations has been provided in
.
Attachment A. The proposal must also list the experience of service
personnel at this location.
.
Service personnel must be factory trained and experienced with installation
and maintenance of the proposed system and equipment. DOCS reserves
the right to request copies of factory training certifiCates of service personnel.
The·DOCS reserves the right to reject any maintenance personnel it
determines.are unqualified to perform maintenance service on the proposed
equipment.
.
c.
Preventive Maintenance
Proposals shall specify the frequeAGY and duration of preventive
maintenance (PM) required for the proposed equipment. PM shall be
performed according to a schedule which is mutually acceptable to
DOCS and the provider. The schedule shall be consistent with the
operating requirements of DOCS and shall be based upon the speqfic
needs of the equipment being maintained. Bidders must i~ctude in
their proposals a description of any Remote Administration and
Maintenance Service arrangements which will be provided with the
proposed system.
REQUEST FOR PROPOSAL
PAGE 31
..
d.
Remedial Maintenance
DOCS will maintain an Albany-based call screening service for all
facilities. All service calls will be placed by this MIS-based unit.
Remedial maintenance shall be performed upon notification to the
provider that the equipment is inoperable or unsuitable for operation.
The provider shall be responsible for assuring that on premise service
for each request is provided in accordance with the following:
1.
Priority Emergency Service - A "Priority Emergency" is a
situation involving a "major loss" of system service which is
defined as the inability of 10% or more of the stations to make
or receive calls. The provider shall respond on site in Priority
Emergencies within three (3) hours of notification at any time
seven days a week, 24 hours a day. Upon the contractor's
failure to respond on site within the three (3) hour time period,
the State shall be entitled to a penalty of one hundred ($100)
dollars for every business hour (defined as 24 hours a day. 7
days a week, including weekends and legal holidays) beyond
the three (3) hour time period up to the first 24 hour time
period. The hourly penalty rate doubles for each consecutive
24 hour time period after the first 24 hour time period dUring
which the provider'does not respond on site.
2.
Emergency Service - An "Emergency" is p situation involving a
"critical" system failure in the opinion of the DOCS representative.
The provider shall respond on site in Emergencies within eight (8)
continuous business hours of notification at any time seyen days a
week, 24 hours a day. Upon the contractor's failure to respond on site
within.the eight (8) hour. time..perlod,-lbe..State shall be entitled to a
penalty of one hundred ($100) dollars for every business hour (defined
as 24 hours a day, 7 days a week, including weekends and legal
holidays) beyond the' eight (8) hour time period up to the first 24 hour
ti~e period. The hourly penalty rate doubles for each consecutive 24
hour time period after the first 24 hour time period. during which the
provider does not respond on site.
3.
Non-Emergency Service - A "Non-Emergency" is a situation involving
a system failure of a scope less than that described for an Emergency.
The provider shall respond on site in Non-Emergencies within
twenty-four (24) continuous business hours after notification. DOCS
business hours for this section are defined as 7:00 AM to 11 :00 PM
seven days a week. Upon the ~ntractor's failure to .respond on site
within the twenty-four (24) hour time period, the State shall be entitled
to a penalty of one hundred ($100) dollars for every business hour
(defined as 24 hours a day, 7 days a week, including weekends and
legal holidays) beyond the twenty-four (24) hour time period up to the
first 48 hour time period. The hourly penalty rate doubles for each
consecutive 24 hour time period after the first 48 hour time period
dUring which the prot4der does not respond on site..
"
REQUEST 1=98 PROPOSAL
PAGE 3~'
The above response limitation includes travel time. Details of how the
proYider will meet this level of respons"iveness. and how any exception wilt be
dealt with must be described in the proposal. Remedial maintenance must be
available twenty-four hours per day. seven days per week and holidays. If a
service or maintenance call to the service center would result in DOCS
incurring toll charges. the provider must provide a toll free telephone number.
e.
Maintenance Request Reports
The supplier shall furnish DOCS with a monthly report, iii" a format to be
determined by DOCS, of all maintenance requests. The report shall include, .
as a minimum. the following data for each request for assistance:
a.
b.
c.
d.
e.
f.
g.
h.
- f.
Date and time notified.
Date and time of arrival.
Description of malfunction reporte.d.
Diagnosis of failure and work performed.
Date and time failure was corrected.
Charges for the service, if applicable.
Name of person performing the service.
Name of person and agency reporting trouble.
Maintenance Responsibility
Malfunctions which cannot be immediately diagnosed and pinpointed to a
certain item of equipment or service will require the participation of all service
suppliers until responsibility for the problem has been unequivocally
established.
"
In no instance shall the failure to resolve the issue of responsibility relieve any
of the suppliers of the mutual obligation to restore system operability-with the
least impact on the availability of service. DOCS reserves the right to
adjudicate such matters after the fact and validate charges and/or
maintenance credits applicable to the provision of the contracts or tariffs
involved. As a part of maintenance responsibilities, provider shall represent
DOCS with the regUlated telephone company in order to identify and correct
problems with service. The specific responsibilities'will be described in the
contract and will include responsibility for any charges from the regulated
utility as a result of use ot provider supplied equipment.
REQUEST FOR PROPOSAL
PAG~
33_
...........
I,
3.24 - Expansion Responsibilities
Whenever equipment needs to be replaced, moved or the number of telephones at a
facility needs to be increased or move.d or DOCS adds a new site requiring inmate telephone
service, the responsibility and costs assumed by the provider and by DOCS are detailed as
follows:
The provider will be responsible for supplying all inmate telephone sets and
a.
any components such as handsets, pedestals, telephone enclosures,
distribution cable connection, if needed, between the switch room and rOF
closest to inmate phone location. Above equipment must meet DOCS'
. specifications.
b.
The provider will be responsible for purchase and installation of NEC PBX
cards (n and station), installation of phones including site preparation
and any construction work, installation and purchase of network interiace
equipment including T1 multiplexor, cards and configuration.
- c.
The provider will be responsible for wiring from telephone to closest (OF
.as well as cross-connecting the PBX and MDF Wiring.
The provider is also responsible for purchase and installation of the site
d.
monitoring equipment including wiring and testing trunk/location integrity. It
will be the responsibility of the provider to ensure each phone has recording
capability.
.
Vendor will prOVide a full T1 of frame relay for DOCS data at each new DOCS
e.
facility location.
f.
DACS connections are the responsi~i1ity of the prOVider at no cost to
DOCS.
VPN definitions are the responsibility of the provider.
g.
h.
NEC equipment and wiring for administrative traffic will be the
responsibility of DOGS.
i.
Vendor will provide T1 service for up to 4 video connections (336 kbs) at
fl,Jture video sites if requir..e.ci by_DOCS.
When DOCS initiates a request for services or equipment listed above, the provider
will have 30-days to complete the request. .
3.25 - Validation
Provider must d~scribe the process they will use to validate inmate calls inclUding
L1DB. sources, back-up validation process (inclUding rerouting of the validation process or
caching). This description must specify whether this process will include routing through the
PBX or use of a dedicated circuit.
3.26 - Training
Vendor must provide adequate training for facility personnel and Central Office staff
on call processing equipment, recording equipment, network monitoring equipment, site
monitoring equipment and any other equipment and services associated with this proposal
as deemed necessary by DOCS.
'
.
•.. .ei.:.-
REQlJ.ES}l' RfJ.R PROPOSAL
PAGE 34
3.27 - Personnel Profile
. All personnel who will be performing work on-site for the installation, testing, and
maintenance of this system, and providing services, such as project management,
engineering, or training, etc., shall be required upon request to provide background
information in the form of a resume' and basic identification data, including name, address.
place and date of birth, and Social Security Number. DOCS retains the right to accept or
reject any personnel who will be assigned to work on thi~ project without having to state the
reason.
3.28 - Phase-Out Plan
The provider shall offer DOCS a fun explanation on how it will handle a phase-out
situation at the end oOhe contract period, should the provider lose the next contract. The
plan shall indicate any Commission adjustment that will take effect should the next provider
not be able to phase-in its service for ninety (90) days. The provider shall also identify any
equipment which will be owned by DOCS, and any'equipment that will not be owned by
DOCS, at the end of the contract. Any DOCS-owned equipment located outside the'bOCS
sites, such as recording equipment and software, must be provided to the next contract
provider at no cost to DOCS or the new provider.
.......
.
REQUEST FOR· PROPOSAL
PAGE 35
Part 4: General Bid Conditions
The material in Part 4 describes how bid proposals are to be structured and provides
general instructions about DOCS' position regarding receiving each proposal. This part also
provides details on how the bid process shall operate. Bidders need to carefully review this
material and to submit proposals that conform to its instructions.
4.1 - Awarding of Agreement
.
a.
b.
c.
. .d.
~'.
e.
SUbject to review by the Office of the State Comptroller and the Division of the
Budget. The final decision to award the Agreement shall rest with the
Commissioner- of the Department.
DOCS reserves the right to reject any proposal that is determined not to be in
the best interest of the Department.
DOCS reserves the right to reject any and all proposals received in response
to the RFP for any reason deemed appropriate.
DOCS reserves the right to negotiate with one or more Bidders responding to
the RFP in order to reach an Agreement that best serves the needs of the
Department and the State.
DOCS reserves the right to consider any economical and operational factors
deemed necessary when evaluating each proposal.
4.2 - Criteria For Evaluation
The following categories and associated weighted value for each category shall be
considered when .evaluating proposals. Bidders shall find specific details for each category
in Part 5, Bid Requirements.
'
a.
b.
'." c.
d.
e.
f.
Commission Rates: 50% Value Rating: the evaluation of rates offered by each
bidder inclUding administrative rates.
Service Proposed: 20% Value Rating: the evaluation of the narrative material
submitted by the bidder that describes the nature of the service to be
rendered, 'and the manner in which such service is to be provided. Detail
requirements for this area are noted in Items 3.1 - 3.5, 3.9 - 3.10, 3.25, 3.28,
5.2, 5.3, and 5.4.
Exceptions Taken: 5% Value Rating: the evaluation of the' exceptions taken
by the bidder and the recommendations to deal with those exceptions as
provided by the bidder in accordance with Part 5, ·ltem 5.5.
Evaluation of Company and Proven Experience: 5% Value Rating: the
evaluation of the bidder's company after reviewing the material submitted in
accordance with Part 5, Items 5.6 and 5.7. The evaluation of the bidder's
track record with either DOCS, other correctional systems, or the general
pUblic as known and understood by DOCS in accordance with Part 5, Item 8.
Network Management and Problem Resolution 10% Value Rating: the
evaluation of the bidders provision to DOCS of network management and
problem resolution capabilities outlined in Items 3.22 and 3.23.
Maintenance 10% Value: the evaluation of the bidder's response to Item
3.24.
.
'.
RGQ~ESTFORPROPOSAL
PAGE'36'
.-
4.3 - Modifications of Bids
a.
b.
c.
Once submitted, proposals may not be modified unless the Department
specifically requests such modification or explanation.
Any modification or explanation submitted by a bidder shall be done so in
written form only.
Modifications submitted by a bidder after the formal submission date that are
not in·response to a written request from DOC~ shall not be accepted.
4.4 - Withdrawal of Bids
a.
b.
Bids may be withdrawn by a bidder after the formal bid date only upon written
notice by the bidder.
Telephone requests of withdrawal will not be accepted.
4.5 - Bid Proposal Costs
a.
b.
c.
d.
DOCS shall not be held liable for any costs incurred by a bidder in the
preparation, and/or production, and/or submission of a proposal or any work
performed by a bidder prior to the issuance of an award Agreement.
DOCS shall'not be held liable for any costs incurred by a bidder in the
bidder's requirement to attend a mandatory pre-bid conference to be held in
the Albany area.
DOCS shall not be held liable for any costs incurred by a bidder in modifying
or explaining details of the bidder's proposal in response to direct, written
questions from DOCS.
DOCS shall not be held liable for any costs incurred by a' bidder in any
negotiations with DOCS required to finalize and sign a formal Agreement
document.
4.6 - Mandatory Pre-Bid Conference
a.
. b.
c.
d.
e.
f.
Bidders intending .to submit a proposal shall be required to attend a pre-bid
conference to be 'held on the day indicated in Item 1.10b at the New York
State Department of Correc.tional SelVices' Training Academy, 1134 New
Scotland Road, Albany, NY 122013. beginning at 1:00 p.m•.
Failure to attend the mandatory pre-bid conference shall automatically
disqualify a bidder from submitting a proposal; proposals submitted by bidders
who failed to attend the pre-bid conference
not be accepted.
All questions to be answered at the pre-bid conference shall be directed to the
Department's RFP contact person identified in Item 1.11 and shall be
submitted in writing two business days prior to the Bid Conference.
A list of all questions sent in by all interested parties shall be made available
at the start of the mandatory pre-bid conference.
Questions not submitted prior to the mandatory pre-bid conference shall be
answered at that conference only if DOCS believes to do'so would be in the
best interest of the State, or at a later date if time and details require.
All answers provided at the mandatory pre-bid conference shall be supplied to
all attendees in writing, with~n five (5) days after the conference.
REQUEST-.FOR P~OPOSAL
will
PAGE 37
...
'0-
4.7 - Completeness of Proposal
a.
b.
It is the responsibility of the bidder to verify the completeness of its proposal
and its suitability to meetthe requirements ofthis RFP.
It sh.all be understood that the bidder shall be solely and ultimately
responsible for all services proposed.
4.'8 - Submission of Documents
.
-
Due to the expected volume of responses to this RFP, the' rules established for
proposal content and format will be rigidly enforced. Variations from the rules prescribed
herein will subject the bidder to outright disqualification. It is in the best interests of tJ'te
bidder to become familiar with constraints imposed on its proposal so that the evaluation
process can proceed in a timely manner.
.:~
a.
..
"
'.
b.
c.
d.
e.
f.
g.
,; h.
.; .."
i.
j.
All proposals submitted shall be in typed form and shall address each Part
and Item according to the requirements described in Part 5, Bid
Requirements. In addition, all proposals must follow the format outlined in
.
Attachment S - Proposal Table of Contents.
All proposals must be in the possession of the DOCS contact person by the
Close of Business on the day indicated in Item 1.1 a.c.
Bidders shall submit a total of eight (8) copies of their proposals; each with
original signatures.
,
DOCS'reserves the right to correct all mathematical errors contained in any
proposal without the consent of the bidder.
It shall be the responsibility of each bi~der to see that its material is
appropriately. contained in some phy~ical form that best guards against the
loss of property in transit or in handling by DOCS once received.
All materials submitted by the bidder shall become the property of DOCS and
shall be controlled by the guidelines of the New York State Freedom of
Information Law.
Each vendor shall submit its propo~al' so that update pages can be easily
incorporated into the original. The official name of the firm submitting ~he
propos~1 mu~t appear on the outside front cover of each binder, together with
the name of the RFP contact person as given in Item 1.11 of the RFP.
Each page of the proposal must have each major section 'of the proposal
separated with index tabs to identify the major sections of the proposal as
they are named in the table of contents.
Each page of the proposal must be numbered con~ecutively fron:" the
beginning Qf the proposal, Executive Summary, through all appended
material. Vendor's proposal must follow the format outlined in Attachment S .
Proposal Table of Contents.
On every provision that states a DOCS' requirement, such as Section 2.6 Account Executives, the bidder must list each section and item, followed by
READ AND AGREED. If the bidder does not agree with a requirement, the
bidder must clearly state its exception to the requirement and a proposed
solution to the problem caused by. its exception.
Exceptions to mandatory requirements will result in a proposal being
disqualified from further review.
REQUESTFORPROPO~At
Part 5: Bid Requirements
. The material in Part 5 describes what is expected from Bidders in terms of how each
proposal is to be presented to DOCS. Bidders must carefully review each requirement and
provide all the informatio~ sought.
5.1 - Commission Rate Proposal:
Commission proposals shall be offered in terms of guaranteed commission rates
based on the total monthly accepted.and completed calls, whether billed. and paid or 'not.
The commission rate must be a flat rate. Tiered rates will not be accepted.
5.2 ~ Description of Services Proposed
a.
b.
c.
d.
Bidders shall fUlly explain, in written detail, those services their company
intends to provide specifically related to the RFP under a narrative category
entitled, Services Proposed.
Bidders shall describe in detail how such services are to be delivered under a
narrative category en~itIed, Delivery System. Key to this sub-section shall be
,a full analysis of how the April 2001 phase-in shall be handled to ensure no
loss of service or revenue.
Bidders must detail any operational differences from the DOCS present
environment including new, enhanced, or removed features.
Requirements considered by the bidder to be DOCS' responsibility shall be
dearly spelled out under a narrative sub-category to be entitled DOCS
Requirements.
5.3 - Cost Per Call Calculations
a.
b.
c.
Bidders shall indicate-now-the cost of each call is to be calculated indicating
the per minute costs, the operator assisted surcharge, and any other charge
to be incorporated into the Call Home Program rate structure and shall
,
include copies of their rate structure in the proposal.
Bidders shall clearly note how they round off costs per minute (in 6 second,
15 second, 30 second, etc. intervals) when calculating the cost to the 'end
user.
Bidders shall indicate charges they will be required to pay the regUlated
telephone companies for both access and egress.
5.4 - Management Reports
Bidders shall submit copies of currently used management'records that come closest
to meeting the specifications of reports noted in Item 2.9 - Detailed Reports, or shall offer
proposed reports to be implemented as of 4/1/01 for DOCS' consideration.
REQUEST FOR PROPOSAL
PAGE 39
.-
"
5.5 - Exceptions
a.
b.
c.
d.
All objections to conditions and requirements set forth in Parts 2, 3, and 4 of
the RFP shall be detailed by the bidder under a category entitled Exceptions.
Each exception shall reference the specific issue in the RFP that the bidder
has a problem with (ex: Part 3, Item 3.12, Calling Protocols).
Each exception shall be fully explained in narrative form by the bidder.
For each exception taken, the bidder shall provide a recommendation that the
bidder believes can r~solve the difference.
5.6 - Company Background & Financial Status
a.
b.
c.
d.
5.7 -
Bidders shall include such information as the company's history, present
status, published corporate direction and the names and title{s) of the
individual, partnership or corporation submitting the proposal.
An overview of the bidder's company's telecommuniCations experience as a
long distance service provider shall be included.
Bidder shall provide its company's latest audited financial statement and any
other pertinent financial data.
Proposals must clearly iridicate if the bidder is a subsidiary of another .
company, and if so, financial data on the parent ~mpany shall be included.
~ubcontracting
Bidders shall provide the names and addresses of all subcontracted worker groups,
or companies to be employed by the bidder as of, 4/01/01 directly or indirectly related to the
Agreement. Failure to provide the names and addresses of subcontractors shall be
interpreted to mean that the bidder will perform all work associated with the Agreement with
its own non-subcontracted resources..
5.8 - Experience
Bidders shall provide the names of any Federal, State ·or local correcti9nal facilities
and/or systems where their.services have been used in the past five (5) years.
"-
REQUESFF@RPROPOSAL
PAGE 40
NEW YORK STATE DEPARTMENT OF
·Ce.RRECTIONAL SERVICES
FAC·ILITIES
MAXIMUM SECURITY
"'"ICA
Glut...T ..UOOW
...UBUIIN
GIlEEN NAVIN IAHMUl
IIEOFOIIO IlIU.S 171.....~ ..1 SH...",...HO,,"l(
CLunON 1A/IMPI
SIMG IINO (All1fU\
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SVUlYAN 1"'1IIlIll)
U""ATI
I"'STEIIN 1...IltlUl
1....111...
WENOI
FIYI POINTS
MEDIUM SECURITY
1II0.(IAAIlOI
IIID.aTAftl"'lt!tUl
IIIOHA¥l't
lIT. llcOllEGOtI (CAli"
OOIl(IlSIIIIllO .
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onSVlUl
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TACOllIC C"IIUL.I1I ......CT.
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OIlO'tl1AMO l~
W'l'0tiIlHG (AMHIlC)
LEgEND
•
lWUMUM CORRECTION L F...CILITIES
•
M'llllUM CORRECTION
...
-
MINIMUM SECURITY: CAMPS
OAIlP.IEU
OEOP'I)IrY~","
DRUG TREATMENT CAM~
IMLLARD ~NC. mu.us,
FACILITIES
IIIHlIl\lM CORIIECTlON L FACILITIES
. . fll\lllMUM CAMI'SI CORRECTION..... FACIUT1!S
m
IIEal'11ON CENTIIIS
W
WlOIIK IIIl.!A!I
~
SHOCKIHCAIICERA110H
&
A''''CTC
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OllUG TRE"'TMENT C... MPUS
r:.-.
j
H~YORKCnYHU~
....
~
\'.!'!.'!!!:!!:."!:..~p:2...
_
1...-'."
...
...._
NEW YORK STATE 1J~PARTMENT OF CORRECTIONAL SERVI<;::ES
FACILITY LISTING·
Adirondack Correctional Facility
Box 110
Ray Brook, New York 12977-0110
(518) 891-1343 (Essex County)
Beacon Correctional Facility
P.O. Box 780
Beacon, New York 12508-0780
(845) 831-4200 (Dutchess County)
Albion Correctional Facility
3595 State School Road
Albion, New York 14411
(716) 589-5511 (Orleans County)
Bedford Hills Correctional Facility
247 Harris Road
Bedford Hills, New York 10507-2499
(914) 241-3100 (Westchester County)
Altona Correctional Facility
Devils Den Road Box 125
Altona, New York 12910-0125
(518) 236-7841 (Clinton Counly)
Buffalo Correctional Facility
P.O. Box 300
Alden, New York 14004
(716) 937-3786 (Erie Co~nty)
Arthur Kilt Correctional Facility
2911 Arthur Kilt Road
Staten Island. New York 10309-1101
(718) 356-7333 (Richmond County)
Butler Correctional Facility
Rt. 370, P.O. Box 388
Red Creek, New York 13143
(315) 754-6216 (Wayne County)
Attica Correctional Facility
Box 149
Attica, New York 14011-0149
[l16) 591-2000 (Wyoming County)
Butler ASACTC
P.O. Box 400
Red Creek, New York 13143
(315) 754-8001 (Wayne COunty)
Auburn Correctional Facility
135 State Street, Box 618
Auburn, New York 13021
(315) 253-8401 (Cayuga County)
Camp Gabriels
Box 100
Gabriels, New York 12939-0100
(518) 327-3111 (Franklin County)
Bare Hill Correctional Facility
Calter Box #20, Cady Road
Malone, New York 12953
(518) 483-8411 (Franklin County)
Camp Georgetown
R.D. #1, Box 48
Georgetown, New York 13072-9307
(315) 837-4446 (Madison County)
Bayview Correctional Facility
550 West 20th Street
New York, New York 10011-2878
(212) 255-7590 (New York County)
Camp Pharsalia
496 Center Road
South Plymouth, New York 13844-6777
(607) 334-2264 (Chenango County)
NEW YORK STATE DEPARTMENT OF CORRECTIONAL SERVicES
FACILITY LISTING
Cape Vincent Correctional Facility
Rt. 12E. Box 599
Cape Vincent. New York 13618
(315) 654-4100 (Jefferson County)
Edgecombe Correctional Facility
611 Edgecombe Avenue
New York. New York 10032-4398
(212) 923-2575 (New York County)
Cayuga Correctional Facility
P.O. Box 1150
Moravia, New York 13118
(315) 497-1110 (Cayuga County)
Elmira Correctional Facility
Box 500
Elmira, New York 14902-0500
(607) 734-3901 (Chemung County)
Chateaugay Correctional Facility
P.O. Box 320, Route 11
Chateaugay, New York 12920
(518) 497-330Q (Franklin County)
Fishkill Correctional Facility
Box 307
Beacon, New York 12508
(845) 831-4800 (Dutchess County)"
Clinton Correctional Facility
P.O. Box 2000
Dannemora, New York 12929
(518) 492-2511 (Clinton County)
Five Points Correctional Facility
6600 Route 96
Romulus, New York 14541
(607) 869-5111 (Seneca County)
Collins Correctional Facility
P.O. Box 490
Collins, New York 14034:.:Q490
(716) 532-4588 (Erie County)
Franklin Correctional Facility
P. O. Box 10
Malone, New York 12953
(518) 483-6040 (Franklin County)
Coxsackie Correctional Facility
Box 200
West Coxsackie, New York 12051-0200
(518) 731-2781 (Greene County)
Fulton Correctional Facility
1511 Fulton Avenue
.
Bronx, New York 10457-8398
(718) 583-8000 (Bronx County)
Downstate Correctional FaGility
P.O. Box 445
Fishkill, New York 12524-0445
(845) 831-6600 (Dutchess County)
Gouverneur Correctional Facility
Scotch Settlement Rd., P.O. Box 370
Gouverneur, New York 13642-0370
(315) 287-7351 (St. Lawrence County)
Eastern Correctional Facility
Box 338
Napanoch, New York 12458-0338
(845) 647-7400 (Ulster County)
Gowanda Correctional Facility
P.O. Box 350, South Road
Gowanda, New York 14070-0350
(716) 532-0177 (Erie County)
A~NTB
NEW YORK STATE 1 PARTMENT OF CORRECl
lNAL SERVICES
FACILITY LISTING
Great Meadow Correctional Facility
Box 51
Comstock, New York 12821 '
(518) 639-5516 (Washington County)
Livingston Correctional Facility
Route 36, Sonyea Road
Sonyea, New York 14556-0049
(716) 658-3710 (Livingston County)
Green Haven Correctional Facility
Route 216
Stormville, New York 12582
(845) 221-2711 (Dutchess County)
Lyon Mountain Correctional Facility
3684 Route 374
Lyon Mountain, New York 12952-0276
(518) 735-4546 (Clinton C0':lnty)
Greene Correctional Facility
P. O. Box 8
Coxsackie, New York 12051-0008
(518) 731-2741 (Greene County)
Marcy Correctional Facility
P.O. Box 5000
Marcy, New York 13403
(315) 768-1400 (Oneida County)
Groveland Cor(ectional Facility
Route 36,Sonyea Road
Sonyea, New York 14556-0001
.(716) 658-2871 (Uvingston County)
Mid-Orange Correctional Facility
900 Kings Highway
,
Warwick, New York 10990-09'00
(845) 986-2291 (Orange County)
Hale Creek ASACTC
279 Maloney Road
Johnstown, New York 12095
(518) 736-2094 (FUlton County)
Mid-State Correctional Facility
P.O. Box 216
Marcy. New York 13403-0216
(315) 76'8..8581· (0neida County)
Hudson Correctional Facility
Box 576
,
Hudson, New York 12534-0576
(518) 828-4311 (Columbia County)
Mohawk Correctional Facility
P.O. Box 8450
6100 School Road
Rome, New York 13440'
(315) 339-5232 (Oneida County)
Lakeview Shock InCarceration C. F.
p.O. BoxT
Brocton. New York 14716
(716) 792-7100 (Chautauqua County)'
Monterey Shock Incarceration Corr. Fac.
R.D. #1.2150 Evergreen Hilt Road
Beaver Dams. New York 14812-9718
(607) 962-3184 (Schuyler County)
Uncaln Correctional Facility
31-33 West 11Oth Street
New York, New York 10026-4398
(212) 860-9400 (New York County)
Moriah Shock Incarceration Carr. Fac.
P.O. Box 999
Mineville, New York 12956-0999
(518) 942-7561 (Essex County)
ATIACHMENT.B
....
"-
NEW YORK STATE UEPARTMENT OF CORRECTIONAL SERVICES
FACILITY LISTING
Mt. McGregor Correctional Facility
Box 2071
Wilton, New York 12831-5071
(518) 587-3960 (Saratoga County)
Shawangunk Correctional Facility
P.O. Box 750
Wallkill, New York 12589-0750
(845) 895-2081 (Ulster County)
Ogdensburg Correctional Facility
One Correction Way
Ogdensburg, New York 13669-2288
(315) 393-0281 (St. Lawrence County)
Sing Sing CorrectionafFacility
354 Hunter Street
Ossining, New York 10562-5442
(914) 941-0108 (Westchester County)
Oneida Correctional Facility
6100 School Road
Rome. New York 13440
(315) 339-6880 (Oneida County)
Southport Correctional Facility
P.O. Box 2000. Institution Road
Pine City, New York 14871
(607) 737-0850 (Chemung County)
Orleans Correctional Facility
35-31 Gaines Basin Road
Albion. New York 14411
(716) 589-6820 (Orleans County)
Sullivan Correctional Facility
Box AG, Riverside Drive
Fallsburg. New York 12733-0116
(845) 434-2080 (Sullivan County)
Otisville Correctional Facility
Box 8
Otisville. New York 10963-0008
(845) 386-1490 (Orange County)
Summit Shock Incarceration C.F.
R.F.D.• Dibbles Road
Summit. New York 12175-9608
(518) 287-1721 (Schoharie County)
Queensboro Correctional Facility
47-04 Van bam Street
(ong Island City. NY 11101-3081
(718) 361-8920 (Queens County)
Taconic Correctional Facility
250 Harris Road
Bedford Hills. New York" 10507-2498
(914) 241-3010 (Westchester County)
Riverview Correctional Facility
P.O. Box 158
Ogdensburg, New York 13669
(315) 393-8400 (St. Lawrence County)
Ulster Correctional Facility
P.O. Box 800, Berme Road
Napanoch, New York 12458
(845) 647-1670 (Ulster County)
Rochester Correctional Facility
470 Ford Street
Rochester. New York 14608-2499
(716) 454-2280 (Monroe County)
Upstate Correctional Facility
P.O. Box 2000
Bare Hill Road
Malone, New York 12953
(518) 483-6997 (Franklin County)
...
".
ATIACHMENT B
NEW YORK STATE DEPARTMENT OF CORRECTIONAL SERVICES
FACILITY LISTING
Wallkill Correctional Facility
BoxG
Wallkill, New York 12589-0286
(845) 895-2021 (Ulster County)
Washington Correctional Facility
Box 180
Comstock, New York 12821-0180
(518) 639-4486 (Washington County)
Watertow.n Correctional Facility
23147 Swan Road
Watertown, New York 13601-9340
(315) 782-7490 (Jefferson County)
Wende Correctional Facility
P.O. Box 1187 (3622 Wende Road)
Alden, New York 14004-1187
(716) ~37-4000 (Erie County)
Willard Drug Treatment Center
P.O. Box 303
7116 County Route 132
Willard, New York 14588
(607) 869-5500 (Seneca County)
''i;:.
.Woqdboum~ Correctional Facility
Riverside Drive
.
Woodboume, New York 12788
(845) 434-7730 (Sullivan County)
Wyoming Correctional Facility
P.O. Box 501, Dunbar Road
Attica, New York 14011
(716) 591-1010 (Wyoming County)
'.
ATT~CHMEN'f.
B
ATTACHMENT C
INMATE POPULATION AND TELEPHONE FIGURES
FACILITY
ADIRONDACK
ALBION
ALTONA
ARTHURKILL
ATIICA
AUBURN
BAREHILL
BAYVIEW
BEACON
BEDFORD HILLS
BUTLER
CAPE VINCENT
CAYUGA
CHATEAUGAY
CLINTON
COLLINS
COXSACKIE
DOWNSTATE
EASTERN
EDGECOMBE
ELMIRA
# OF PHONES
31
54
31
39
89
45
71
8
10
45
30
64
67
10
113
60
83'
26
78
7
103
# OF INMATES
686
1,348
724
.
976
2,197
1,790
1,727
439
240
846
538
1,293
1,443
248
2,886
1,526
1,067
1,257
1,199
377
1,850
. 2,054
FISHKILL
77
FIVE POINTS
112
•
FRANKLIN
72
FULtON
GOWERNEUR
10
19
11
63
GOWANDA
78
GREAT MEADOW
82
91
71
64
22
1,661
247
360
262
191
2,320
1,660
2,208
1,744
1,529
489
GABRIELS
GEORGETOWN
GREEN HAVEN
GREENE
GROVELAND
HALE CREEK
• Opening September 2000 - capacity
RFP Attachment C (2000)
or 1,500.
FACILITY
HUDSON
LAKEVIEW
LINCOLN
LIVINGSTON
LYON MTN.
MARCY
MID-ORANGE
MIDSTATE
MOHAWK
MONTEREY
MORIAH
MOUNT MCGREGOR
OGDENSBURG
ONEIDA
ORLEANS
OTISVILLE
PHARSALIA
QUEENSBORO
RIVERVIEW
SHAWANGUNK
SING SING
SOUTHPORT
SULLIVAN
SUMMIT
#OFPHONES #OF INMATES
32
41
8
33
6
74
44
98
100
12
12
21
27
55
64
40
11
38
48
38
77
32
40
10
TACONIC
17
ULSTER
40
32
25
47
51
75
39
48
75
UPSTATE
WALLKILL
WASHINGTON
WATERTOWN
WENDE
WILLARD
WOODBOURNE
WYOMING
617
1,238
338
842
156
1,478
739
190
1,293
299
282
856
792
1,175
1,490
759
257
609
1,290
568
2,263
928
565
230
,475
925
1,437
603
1,061
863
933887
948
1,782
ATTACHMENT 0
TELCO SERVICE SYSTEM
(AS OF JUNE 2000)
FACILITY
SERVICE PROVIDER
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.·
16.
17.
18.
BELL ATLANTIC
BELL ATlANTIC
CHAMPLAIN TELE
BELL ATlANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATlANTIC
BELL ATLANTIC
BELL ATlANTIC
BELL ATLANTIC
BELL ATlANTIC
FRONTIER bOMM
CITIZENS COMM
CITIZENS COMM
TOSTELECOM
BELL ATlANTIC·
BELL ATLANTIC
BELL ATLANTIC
BELL ATlANTIC
STATE TELEPHONE
BELL ATlANTIC
BELL ATlANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
TRUMANSBURG TELE
BELL ATlANTIC
BELL ATlANTIC
BELL ATlANTIC
BEL~ ATLANTIC
BELL ATLANTIC
FRONTIER COMM
STATE TELEPHONE
FRONTIER COMM
CITIZENS COMM
BELL ATLANTIC
CHAUTAUQUA & ERIETELE
BELL ATlANTIC
FRONTIER COMM
BELL ATLANTIC
BELL ATLANTIC
WARWICK VAlLEY TELE
BELL ATlANTIC
BELL ATl..ANTIC
BELL ATLANTIC
BELL ATLANTIC
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
ADIRONDACK.
ALBION
ALTONA
ARTHUR Kill
ATTICA
AUBURN
BARE HIll
BAYVIEW
BEDFORD HillS
BUFFAlO
BUTLER
CAMP GABRIELS
CAMP GEORGETOWN
CAMP PHARSALIA
CAPE VINCENT
CAYUGA
CHATEAUGAY
CLINTON
COLLINS
COXSACKIE
DOWNSTATE
EASTERN.
EDGECOMBE
ELMIRA
FISHKILL
FIVE POINTS
FRANKliN
FULTON
GOUVERNEUR
GOWANDA
GREAT MEADOW
GREEN HAVEN
GREENE
GROVElAND
HAlE CREEK
HUDSON
LAKEVIEW
LINCOLN
LIVINGSTON
LYON MOUNTAIN
.MARCY
MID-ORANGE
MIDSTATE
MOHAWK
MONTEREY
MORIAH
PAGE 1 OF2
........
ATTACHMENT 0
TELCO SERVICE SYSTEM
(AS OF JUNE 2000)
FACILITY
SERVICE PROVIDER
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
66.
69.
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
CITIZENS COMM
BELL ATLANTIC
BELL ATLANTIC
FRONTIER COMM
FRONTIER COMM
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
.
MIDDLEBURG TELE
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
FRONTIER COMM
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
TRUMANSBURG TELE
BELL ATLANTIC
BELL ATLANTIC
MT. MCGREGOR
OGDENSBURG
ONEIDA
ORLEANS
OTISVILLE
QUEENSBORO
RIVERVIEW
ROCHESTER
SHAWANGUNK
SING SING
SOUTHPORT
SUl.L1VAN
SUMMIT
TACONIC
ULSTER
UPSTATE
WALLKILL
WASHINGTON
WATERTOWN
WENDE
WILLARD
WOODBOURNE
WYOMING
ADMINISTRATIVE OFFICES
1.
2.
3.
4.
WATERVLIET AVE.
550 BROADWAY
NEW SCOTLAND AVE.
LONG ISLAND CITY
BELL ATlANTIC
BELL ATlANTIC
BELL ATlANTIC
BELL ATLANTIC
PAGE20F 2
DOCS INMATE PHOl\..:. HOME SYSTEM
·ATTACHMENT E
DATA EXCHANGE REQUlREMENTSIDENIAL CODES
I.
INTRODUCTION
A.
GENE.RAL DESCRIPTION
The Department of Correctional Services and the phone vendor interact to
exchange a variety of information. On a nightly basis, DOCS provides
information concerning inmates entering and leaving the Department, inmates'
authorized call lists, and inmates restricted from placing calls. The vendor
provides the details of the previous day's calls, made by inmates, both complete
and incomplete.
DOCS provides the facility location of each inmate in its population on a nightly
basis. Hourly updates are also available during normal operation hours, usually
from about 2:00 AM through 11 :00 PM.
On a one-time basis for start-up purposes, the Department will provide the vendor
witha full start-up tape dataset, that includes all the files in the formats indicated
for daily changes as described in the following pages.
B.
CONCEPTS
The.phone home program operated by the vendor provides for call blocking by
inmate. This requires the maintenance of a file of phone numbers each inmate is
allowed to call, and the authorization code for each inmate. The Department's
Locator system records information concerning each inmate's admission to and
release from the Department. Admission and release transactions 'Y.'ill be passed
to the vendor each night as Inmate adds and deletes. To reduce abuse of these'
"auth codes", the codes will 1Je deleted from the vendor authorization file upon an
inmate's release.
. .
.
DOCS operates a computer application that records apd collects data concerning
inmates' phone calls.. The Phone Number Registration subsystem records the
phone numbers each inmate is allowed to call. Each inmate is allowed to register
15 phone numbers. All others are blacked by the vendor. Any changes to
inmate-allowed call lists will be sent to a vendor PC each night via Netview FTP
software. The files are then transferred using a computer-to-compu\er phone link
to the vendor. Modifications to the call list will be sent as add, delete or replace
transactions.
The Department's Inmate Disciplinary system records among other penalties, the
loss of the privilege to use the phone home program. A file of phone privilege
restrictions will be sent to the vepdor nightly. These transactions will contain the
date the restriction is to expire.
- 1-
...
DOCS INMATE PHONE HOME SYSTEM
ATTACHMENT
DATA EXCHANGE REQUlREMENTSIDENIAL CODES
E"
An ancillary system to associate phones (by "ANI") to specific locations within
specific facilities is also maintained. File transfer of ANI location file changes
will also be done on a nightly basis, following the file transfer ofIrunate Change
transactions.
....
A nightly file of all iruuates under custody along with their current facility
location will also be sent after Inmate and ANI file transfer, to reconcile each
inmate's current location. The vendor will also receive on an hourly basis during
the day, through a computer-to-computer interface, all changes to inmates location
that have occurred since the last hourly update or the last nightly Undercustody
file send was done.
In return, the vendor must provide a call detail file to the DOCS computer each
night. This file. containing the dates, times, auth codes, phone numbers, elapsed
times. etc. for each call (including uncompleted calls), will be posted to an
application file to allow inquiry and reporting to by authorized users of the DOCS
computer, to answer questions about the calling patte~s of an individual inmate
or to a specified phone number.
C.
SELF-LEARNING MODE
Phones located in DOCS reception centers and other facilities where inmates
initially enter are designated differently, by "ANI" class of service level.
Incoming inmates are given a temporary authorization code (PIN) which allows a
seven day period of calling without a DOCS provided call list. A phone with this
class of service allows such calls;but the calls are subject to self-learning
controls. Self-learning adds new numbers to the imnate's self-learned list up to a
maximum of 15. When the list is full, any numbers called must be on the
self-learned list. An inmate has a temporary PIN only until I?OCS provides a·
calling list of one or more numbers OR the seven day time limit is passed. Any
inmate with a permanent PIN using a phone with this class of service will be
subject to the normal rules of the default class of service.
-2-
...
DOCS INMATE PRO. ~ HOME SYSTEM
ATTACHMENT E
DATA EXCHANGE REQillREMENTSIDENIAL CODES
II.
DOCS-TO-VENDOR DATA EXCHANGE
A.
PIN
Every inmate is assigned an eight digit numeric authorization code or Personal
Identification Number (PIN) to input prior to entering the called phone number.
This PIN is derived from the inmate's DOCS Department In Number (DIN) as
described below:
PIN
yy
NN
= YYNNSSSS where
= Year portion of the inmate's DIN
= Alpha portion of the inmate's DIN co,nverted to the ordinal position of
the letter in the alphabet
SSSS = sequence number portion of the inmate's DIN
B.
"
NIGHTLY BATCH FILE PREPARATION
Following normal end-of-night processing for Inmate Systems, DOCS will
software. The
prepare and transmit three files to a vendor,Po-via Netview
files are then transfep-ed using a computer-to-computer phone link to the vendor.
These files are described in the following pages. These files are:
rn
1. Inmate Information Change File
2. ANI Change File
3. Inmate Undercustody Location File
C.
INMATE INFORMATION CHANGE FILEThis file consists of three tran,saction types: Inmate changes,'Restriction changes,
and Phone number changes. Although each transaction type may be prepared .
separately, all three transaction types will be merged into a single file with mixed
record formats det~iled at the end of this document. The transaction file will be in
auth code (PIN) order within transaction type. The transaction types are in the
order stated above. The vendor must process the transactions in the order
provided. All translation of DINs to PINs will be done as part ofthe file
preparation.
1.
Inmate Informatio'n Change File - Inmate AddslDeleteslReplaces
Inmate transaction types consist of an Add, Delete or Replace transaction.
Adds and Deletes are based upon the DOCS Locator system admission
and release/discharge transactions that were entered during the day.
Replace transactions are generated by a change in an inmate's Hearing
- 3 '.
...
DOCS INMATE PHONE HOME SYSTEM
ATIACHMENT E·
DATA EXCHANGE REQUIREMENTSIDENIAL CODES
Impaired Indicator. On any given day there will be no more than one
Inmate transaction per PIN.
2.
Inmate Information Change File - Restrictions
Restriction transaction types consist of an Add. Delete, or Replace
transaction. These transactions will come from the DOCS Imnate
Disciplinary system. The restriction end date is supplied on each
transaction. These records will be used to temporarily block the use of the
phone home program from those inmates with penalty dates. The penalty
expiration must be checked by the vendor and the restriction removed
from the vendor's authorization file on a nightly basis. when the expiration'
date has been reached. This will ensure that on those occasions when file
transfer is unsuccessful, an inmate whose restriction expired the day
before will be allowed to make calls on the first day he/she should be
allowed. On any given day there will be no more than one Restriction
transaction per PIN.
':_-.
3.
Inmate Information Change File - Phone Number Changes
Phone Number transaction types consist of an Add. Delete or Replace
'transaction. These transactions come from the Phone Number Registration
part of the DOCS Phone Home system. On any given day an inmate may
have any number of Phone Number Add, Delete and/or Replace
transactions.
D.
..:;'! .
E.
ANI CHANGE FILE
This file consists of Adds and Deletes of ANI phone numbers. ANrs are phones
within the DOCS faciliti~ from which inmates are allowed to make calls. These
ANI phone numbers differ from normal phone nuinbers in that the middle three
digits, 'usually the exchange. is actually the DOCS three digit facility code where
the ANI is located. Each ANI phone is assigned a class of service level. which
, determine what rules are to be applied to the itunates placing calls from these
phones. See the record layout and service level definitions for more-d.etail. On
any given day there mayor may not be any ANI transaction records. A file will
always be sent, containing a Header and Trailer record, even ifthere are no Detail
records.
INMATE UNDERCUSTODY LOCATiON FILE
This file consists of one record for each inmate who is under custody on the
DOCS Locator system. includin,g PIN and current facility location. at the time the
file is created. This is not a file of transactions, like the Inmate and ANI files. It
-4-
--
DOCS INMATE PHOr~E HOME SYSTEM
ATTACHMENT E
DATA EXCHANGE REQUIREMENTSIDENIAL CODES
is a static file ofthe inmate population at the given point in time. This file is used
by the vendor to reconcile each inmate's current DOCS facility location.
F.
LOCATOR CHANGE FILE
.
.
In addition to the nightly reconciliation of inmate facility location, during each
hour of normal operations DOCS will write !ill inmate location changes since the
last hourly update to a file and transfer it to a vendor PC via Netview FTP
software. Upon the first update of the day, all location changes since the previous
night's Inmate Undercustody Location file transfer are written. This temporary
file is in the same format as the nightlY,location file, with a H~der and Trailer
record. The files are then transferred using a computer-to-computer phone link to
the vendor. The vendor must process these updates so that inmates can call from
their new location within an hour of entry of the DOCS Locator transaction
recording the arrival.
G.
EXCHANGE REQUIREMENTS
Each of the three nightly files has a Header record as the first record ofthe file
and a Trailer record as the last record of the file. The data portion of each file is
labeled as a Detail record. There may be none or many Detail records in each file.
If the file transfer is unsuccessful for either the Inmate Information Change file or
the ANI Change file, the next day's data will be appended to the end of the file. In
this way, each day's transactions will be accumulated until a successful file
transfer has been completed. It should be noted that if either of these files contains
more than one day's worth of transactions, there will be a Header and Trailer
record for each day. No attempt is made to consolidate multiple days' transactions
within one Header and Trailer. The vendor's program on the receiving end must
be prepared to process a file with multiple Header-Details-Trailer sequences of
data.
The Inmate Undercustody Location file does not get appended to the next night, if
the file transfer is unsuccessful. Because this is a static file, each nightly create
overwrites the previous night's file. This file will always contain only one file in
Header-Details-Trailer format.
H.
SEQUENCE REQUIREMENTS
The Inmate Information Change file is the first file transferred each night. The
transactions in this file must be processed in the order in which they are received
. by the vendor. The ANI file is the second file transferred each night. This file
should also be processed in the order in which it is received by the vendor. After
the first two files have been processed by the vendor, the third file to be
transferred is the Inmate Undereustody Location file. This file is to be used by
. the vendor to reconcile the facility location for each PIN. This file should be the
- 5-
-
DOCS INMATE PHONE HOME SYSTEM
ATTACHMENT E ...
DATA EXCHANGE REQUIREMENTSIDENIAL CODES
. last file processed each night by the vendor.
III.
VENDOR-TO-DOCS DATA EXCHANGE
A.
CALL DETAIL FORMATIREQUIREMF;NTS
Each night (after midnight), the vendor will transmit to DOCS a file ofcall detail
information for all attempted and completed calls for the day just ended. The call
detail file will be used to provide online inquiry and reports on the call details.
The inquiries and reports will be used primarily to answer two basic questions:
what phone numbers did a particular inmate call and which inmates called a
particular number or numbers. The call detail file will be posted to a DB2 table
on the DOCS computer by a nightly batch program. Auth codes (PINS) will be
translated to DINs before the posting process.
The Call Detail file received from the vendor should begin with a Header record
and end with a Trailer record. The accompanying record layout provides the
necessary information required. A listing of incomplete call reason codes follows
the record layout.
If the transfer of the Call Detail file is unsuccessful, attempts will be made to
receive it during the day. Only on~ day's worth of call details should be on a file.
If call details from a previous day are not transmitted, no attempts should be made
to accumulate two days' worth into one file. The vendor should keep the past
seven days' worth of Call Detail files as history, and available to DOCS to receive
in the event nightly processing is disrupted and call details must be recovered
from a previous day.
.
...
-0
- 6-
DOCS INMATE PHO~~ HOME SYSTEM·
ATTACHMENT E
DATA EXCHANGE REQUIREMENTSIDENIAL CODES
INMATE INFORMATION TRANSMISSION FILE LAYOUT
HEADER RECORD FORMAT:
REC POSITION
01 - 03
04 - 09
10 - 16
17 - 19
20 -29
30 - 37
38 - 43
44-48
PICTURE
X 03)
9 (06)
X (07)
9. 03)
X{lO)
X108)
XI 06)
X 05)
FIELD DESCRIPTION - VALUE
RECORD TYPE _. 'HDR'
C.O.B. DATE (YYMMDD)
FILLER
COMPANY NUMBER - 100 (FOR USAN)
COMPANY NAME - 'USAN
FILLER SPACES
FILE NAME -'INMATE
FILLER SPACE
DETAIL RECORD FORMAT:
REC POSITION
01- 03
04 - II
. 12 - 12
PICTURE
X (03)
9 (08)
X(OI)
13 - 13
X(Ol)
14 - 27
X (14)
28 - 28
X (01)
29- 29
X (01)
30 -48
X(l9)
FIELD DESCRIPTION - VALUE
RECORD TYPE - 'DTL'
. AUTH CODE (PIN)
TRANS TYPE
I = INMATE
P=PHONE#
R = RESTRICTION
TRANSAGnON
A=ADD
D=DELETE
R = REPLACE (ALL TRANS TYPE)
DETAIL INFO (DEPENDENT ON TRANS TYPE)
IF TYPE=l - ZERO FILLED
IF TYPE=P - PHONE ## (NPANXXYYYYBBBB)
NPA = AREA CODE
NXX = EXCHANGE
YYYY = EXTENSION .
BBBB = SPACES
IF TYPE=R - EXPIRAnON DATE
(CCYYMMDDOOOOOO)
HEARING IMPAIRED INDlCATOR(FOR TYPE I
ONLY)
IF TYPE=I - I=HEARING IMPAIRED PIN
2=TfY ENABLED PIN
BLANK=NEITHER 1 OR 2
NOTE: FIELD IS BLANK FOR TYPE P & R
TTYrrRS INDICATOR (FOR TYPE P ONLY)
IF TYPE=P - I=TTY PHONE ##
2=TRS PHONE #
.
BLANK=NON lTYrrRS PHONE ##
NOTE: FIELD IS BLANK FOR TYPE I & R
FILLER SPACES
-7-
...
DOCS INMATE PHONE HOME SYSTEM
ATTACHMENT E ..
DATA EXCHANGE REQUIREMENTSIDENIAL CODES
INMATE INFORMATION TRANSMISSION FILE LAYOUT
TRAILER RECORD FORMAT:
REC POSITION
01 - 03
04 -09
10 - 16
17 - 19
20-29
30 - 37
...•
38 - 43
44 -48
PIcrURE
X (03)
9 (06)
X 07)
9( 03)
X 10)
9 (08)
.
.
X (06)
X (OS)
FIELD DESCRIPTION - VALUE
RECORD TYPE - <TRL t
C.O.B. DATE (YYMMDD)
FILLER
COMPANY NUMBER - 100 (FOR USAN)
COMPANY NAME - <USAN
RECORD COUNT QNCLUDING HEADER &
(TRAILER)
FILE NAME - <INMATE'
FILLER SPACES
...
-8-
DOCS INMATE PHONL dOME SYSTEM
ATTACHMENT E
DATA EXCHANGE REQUIREMENTSIDENIAL CODES
ANI TRANMISSION FILE LAYOUT
HEADER RECORD FORMAT:
REC POSITION
01 - 03
04 - 09
10 - 16
17 - 19
20 - 29
30 - 37
38 - 43 "
44 - 80
PICTURE
X (03)
X (06)
X (07)
9 (03)
X (10)
X (08)
X (06)
X (37)
FIELD DESCIUPTION - VALUE
RECORD TYPE- 'HDR'
C.O.B. DATE (YYMMDD)
FILLER - SPACES
COMPANY NUMBER - 100 (FOR USAN)
COMPANY NAME - 'USAN
FILLER - SPACES
FILE NAME - 'ANI'
FILLER - SPACES
DETAIL RECORD FORMAT:
REC POSITION
01- 02
04·13
PICTURE
X (03)
9 (10)
14 - 16
17 - 28
29 - 44
45 - 45
46 - 50
SI - SI
X (03)
X(l2)
X116)
X 01)
X( 05)
X{OI)
S2 - 52
X{OI)
S3 - S3
54 - 80
X(OI)
X (27)
FIELD DESCRIPTION - VALUE
RECORD TYPE - 'DTL'
ANI PHONE NUMBER (AAASSSNNNN)
AAA=AREACODE
SSS = SITE CODE
NNNN = TRUNK NUMBER
FACILITY CODE
FACILITY NAME
ANI LOCATION
RECEPTION INDICATOR - SPACE
AUDIO LINE
TRANSACTION TYPE
A=ADD
D=DELETE
CLASS OF SERVICE
'1' THROUGH '5'
TIY INDICATOR (Y OR BLANK) .
FILLER - SPACES
TRAILER RECORD FORMAT:
REC POSITION
01 ·03
04 - 09
10 - 16
17 - 19
20 - 29
30 - 37
PICTURE
X (03)
X (06)
X (07)
X (03)
X (10)
9 (08)
38 -43
44 -80
X (06)
X (37)
FIELD DESCRIPTION - VALUE
RECORD TYPE - 'TRL'
C.O.B. DATE (YYMMDD)
FILLER - SPACES
COMPANY NUMBER - 100 (FOR USAN)
COMPANY NAME· 'USAN
RECORD COUNT (INCLUDING HEADER &
TRAILER)
FILE·NAME"· 'ANI
FILLER - SPACES
-9-
...
DOCS INMATE PHO~J£ HOME SYSTEM
ATIACHMENT E
DATA EXCHANGE REQUIREMENTSIDENIAL CODES
RECORD LAYOUTS
ANI PHONE REGISTRATION - CLASS OF SERVICE LEVELS
LEVEL
1 (Default)
DEFINITION
PIN Required
Calling List Required
Disciplinary Hold Applies
2
PIN Required
Calling List Required
Disciplinary Hold NOT Applied
3
PIN Required
Calling List NOT Required
Disciplinary Hold Applies
4
PIN Required
Calling List NOT Required
Disciplinary Hold NOT Applied
5
PIN NOT Required
Calling List NOT Required
Disciplinary Hold NOT Applied
-,
- 10-
~
DOCS INMATE PHON:L ...-IOME SYSTEM
ATTACHMENT E
DATA EXCHANGE REQUlREMENTSIDENIAL CODES
UNDERCUSTODY LOCATION FILE LAYOUT
HEADER RECORD FORMAT:
REC POSITION
01·03
04 -09
10 - 16
17· 19
20 - 29
30 - 37
38 - 43
44 -48
PICTURE
X (03)
9 (06)
X (07)
9 (03)
X (10)
X (08)
X (06)
x (OS)
FIELD DESCRIPTION - VALUE
RECORD TYPE - 'HDR'
C.O.B DATE (YYMMDD)
FILLER SPACES
COMPANY NUMBER - 100 (FOR USAN)
COMPANY NAME -'USAN
FILLER SPACES
FILENAME· 'LOCATOR'
FILLER SPACES
DETAlLRECORD FORMAT:
REC POSITION
01 - 03
04· 11
12 - 13
14 - 14
IS - 48
. PICTURE
X (03)
9 (08)
X (02)
X(Ol) .
X (34)
FIELD DESCRIPTION - VALUE
'RECORD TYPE· 'DTL'
PIN NUMBER
FACILITY CODE
POSSIBLE FUTURE USE'(SUBDIVISION CODE)
FILLER SPACE
TRAlLERRECORD FORMAT:
REC POSITION
01- 03 '
04 - 09
10 - 16
17 - 19
20 - 29
30 - 37
PICTURE
X (03)
9 (06
X (07)
9 (03
X (10)
9 (08)
38 - 43
44 - 48
X (06
X (05)
FIELD DESCRIPTION - VALUE
RECORD TYPE- 'TRL'
C.O.B. DATE (YYMMDD)
FILLER SPACES
COMPANY NUMBER - 100 (FOR us~AN1
COMPANY NAME - 'USAN
RECORD COUNT (INCLUDING HEADER &
TRAILER)
FILENAME - 'LOCATOR'
FILLER SPACES
- 11 -
-
DOCS INMATE PHONE HOME SYSTEM
ATTACHMENT E ..
DATA EXCHANGE REQUlREMENTSIDENIAL CODES
LOCATOR CHANGE FILE LAYOUT
HEADER RECORD FORMAT:
REC POSITION
01 - 03
04 - 09
10 - 16
17 - 19
20 - 29
30 - 37
38 - 43
44 - 48
PICTURE
X (03)
9" (06)
X (07)
9 03)
X {I 0)
X 08)
X 06)
X 05)
FIELD DESCRIPTION - VALUE
RECORD TYPE· 'HDR'
C.O.B DATE (YYMMDD)
FILLER SPACES
COMPANY NUMBER - 100 (FOR USAN)
COMPANY NAME ·'USAN
FILLER SPACES
FILENAME - 'LOCCHG'
FILLER SPACES
DETAIL RECORD FORMAT:
REC POSITION
01·03
04 - 11
12 - 13
14 - 14
15 - 48
PICTURE
X (03)
9 (08)
X (02)
X (01)
X (34)
FIELD DESCRIPTION - VALUE
RECORD TYPE - <DTL'
PIN NUMBER
FACILITY CODE
POSSIBLE FUTURE USE (SUBDIVISION CODE)
. FILLER SPACE
TRAILER RECORD FORMAT:
REC POSITION
01 ·03
oLf- 09
iO - 16
.-1=7. - 19
20 - 29
30 - 37
PICTURE
X (03)
9 (06)
·X (07)
9 (03)
X (0)
9 (08)
. 38·43
44 -48
X (06)
X (05)
...
FIELD DESCRIPTION - VALUE
RECORD TYPE - <TRL'
C.O.B. DATE (YYMMDD)
FILLER SPACES
COMPANY NUMBER - 100 (FOR USAN)
COMPANY NAME - 'USAN
RECORD COUNT (INCLUDING HEADER &
TRAILER)
FILENAME - 'LOCCHG'
FILLER SPACES
. - 12-
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QiX%.
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.1.
•
DOCS INMATE PHONE HOME SYSTEM
ATIACHMENT E
DATA EXCHANGE REQUIREMENTSfDENIAL CODES
CALL DETAIL TRANSMISSION FILE LAYOUT
HEADER RECORD FORMAT:
REC POSITION
01 - 03
04 - 09
10 - 16
17 - 19
20 - 29
30 - 80
PICTURE
X (03)
9 (06)
X (07)
9 (03
X(lO)
X(5l)
FIELD DESCRIPTION - VALUE
RECORD TYPE - 'HDR'
C.O.B DATE (YYMMDD)
FILLER SPACES
COMPANY NUMBER - 100 (FOR USAN)
COMPANY NAME -'USAN
FILLER SPACES
DETAIL RECORD FORMAT:
REC POSITION
01 - 03
04 - 11
.,12 - 21
PICTURE
X (03)
9 (08)
9 (10)
..
22 - 35
X (14)
36 -49
50 - 55
96 - 61
62 -63
64 -64
65-72
73 -73
74.-75
X (14)
9 (06)
9 (06)
9 (02)
X{Ol)
X (08)
X(Ol)
X (02)
76 -77
78 -78
79 -79
80 - 80
X (02)
X(OI)
X(O})
X(OI)
FIELD DESCRIPTION - VALUE
'RECORD TYPE - 'DTL
CALLING DATE (CCYYMMDD)
ANI PHONE NUMBER (AAASSSNNNN)
AAA = AREA CODE
SSS = SITE CODE (FACILITY CODE
NNNN = TRUNK. NUMBER
PHONE CALLED (NP ANXXYYYYBBBB)
NPA = AREA CODE
. NXX = EXCHANGE
YYYY = EXTENSION
BBBB = SPACES
BILLING NUMBER·(NPANXXYYYYBBBB)
TIME CALLED fHl..lMlvfSS)
ELAPSED TME (}yfl.AMMSS)
CALL TYPE (00 OR
BILLABLE (Y OR N)
PIN (8 DIGIT PIN)
LOCAL (L.OR N)
INCOMPLETE CODE (BLANK FOR
COMPLETED CALLS)
THIRD PARTY CALL DETECT COUNTER
THIRD PARTY CALL DETECT ACTION
RECORDING INDICATOR (A, B OR BLANK)
TTYffRS INDICATOR (I=TTY, 2=TRS, OR
BLANK)
on
- 13 _.
...
DOCS INMATE PHONE HOME SYSTEM
ATTACHMENT E"
DATA E~CHANGE REQUIREMENTSIDENIAL CODES
TRAILER RECORD FORMAT:
REC POSITION
01 - 03
04 - 09
10 - 16
17 - 19
20 - 29
30 - 37
PICTURE
X (03)
9 (06)
X (07)
9 (03)
X (10)
9 (08)
38 - 80
X (43)
FIELD DESCIUPTION - VALUE
RECORD TYPE - 'TRL'
C.O.B. DATE (YYMMDD)
FILLER SPACES
COMPANY NUMBER - 100 (FOR USAN)
COMPANY NAME - 'USAN
RECORD COUNT (INCLUDING HEADER &
TRAILER)
FILLER SPACES
.~:~.'
- 14 -
DOCS INMATE PHONL ...f OME SYSTEM
ATTACHMENT E
DATA EXCHANGE REQUIREMENTSIDENIAL CODES
RECORD LAYOUTS
CALL DETAIL FILE - INCOMPLETE CALL REASONS
CODE
DEFINITION
01
Global Block - person called and asked not to get collect calls from
Inmates.
02
Call not ,made during operating hours.
03
NY Telephone or someother telephone company has a block on the
Number - usually due to nonpayment.
04
Invalid PIN - inmate punched in a PIN # that could not be validated.
05
Number dialed was not on the inmate's active Personal Calling List.
06
Inmate denied phoneprivileges by DOCS for disciplinary reasons.
07
Historical.
08
Inmate hung up during the initial hold period.
09
Public Pay Phone.
10-13
Mel/Support Operations Issue.
14
Busy - party called was already on the line.
15
Party called was not home or failed to pick up within 6 rings.
16
Irunate hung up while party called was listening to message.
17
Party called declined the collect call.
18
Historical. '
19
MCIfSupport Operations Issue.
20
7 Day Window for self-learning has expired.
21
List Full. Not allowed. Inmate c~lled new number while on self-learning.
22
Limit of 6 non-accepted "calls to a number was exceeded.
- 15 -
DOCS INMATE PHOh-~ HOME SYSTEM
ATTACHMENT E.~
DATA EXCHANGE REQUIREMENTSIDENIAL CODES
CALL DETAIL FILE - INCOMPLETE CALL REASONS (continued)
CODE
DEFINITION
23
Unable to validate. Could not access. validation server.
24
DOCS Security Block.
25
Customer requested block.
26
V AC non-payment block.
27
VAC tease block.
28
PIN # not registered at facility.
29
Validation server responded with error.
30
Account Suspended - VAC restriction due to depleted credit.
31
Extra digits dialed.
32
Technical issue.
33
Inmate dialed O.
34-35
Mcr issue.
~6
Invalid number dialed.
38
PIN s.earch failed.
39
PIN in use.
- 16-
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. HEW-YORK STATE OFFICE OF GE." .At SERVICES
~ROCUREMENT SERVICES GROUP
ATTACHMENT F
APPENDIX A
STANDARD CLAUSES FOR NEW YORK STATE CONTRACTS
-
Revised: October,
1998
•
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"I'OIIJI
STAJIIIIBD CWISES fOB KYS COI1lAC1'S
TABLE OF CONTENTS
PAGE
GENERAL
1.
Executory Clause
1
2.
Non-Assignment Clause
1
3.
Comptroller's Approval
1
4.
Workers' Compensation Benefits
1
5.
Non-Discrimination Requirements
1
6.
Wage and Hours Provisions
1
7..
Non-Collusive Bidding Requirement
1
8.
International Boycott Prohibition
1
9.
Set-Oft Rlghts
1
10.
Records
1
11.
Identifying Informatio-::a and Privacy Notification
2
12.
Equal Employment Opportunities F9r
Minorities and Women
2
13.
Conflicting Terms
2
14.
Governing Law
2
15.
Late Payment
2
16.
No Ar~itration
2
17:
Service of Process,
2
18.
. Prohibition on Purchase of Tropical Hardwoods
3
19.
MacBride Fair Employment Principles
3
20.
Omnibus Procurement Act of 1992
3
21.
Reciprocity and Sanctions Provisions
3
e.
October. 1998
STATEOF NEW YORK
DEPARTMENT OF CORRECI10NAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY, N.Y. 12226-2050
GLENN S. OOORD
RICHARD ROY
COMMISSIONEa
ASSISTANT COMMISSIONER
August30,2000
To All Potential Bidders:
Dear Potential Bidder:
Please note tDe following addendurns to the Inmate Call Home
RFP:
,
Section 4.2 -Criteria for Evaluation (page 36)
The following items:
b.
Services proposed 20% add 2.17, 3.6,3.7, and 3.8.
d.
Evaluation of Company and Proven Experience will now include
Evaluation of submission of documents (Section 4.8). Add sentence
"Evaluation of bidder's ability to follow proposal format as outlined in
Section 4.8.
It
'
e.
Network Management and Pro,blem Resolution should be changed to
Items 3.21 and 3.22.
f.
Maintenance 10% Value should be chanaged to Maintenance and
Expansion Responsibility 10% Value and should reference Items 3.23
and 3.24.
'
,
Section 5.1 -Commission Rate
Proposal,(p~ge
39)
Please submit proposal for Commi.ssion Rate in separately sealed envelope.
This includes your response to Item 3.3 - Administrative Telephone Services
(page 22), which must follow the format of Attachment H - Admini~trative Traffic
Rates ~nd the data circuit option (Attachmenf5 to this memo).
I have also included the following attachments:
Attachment 1 is a copy of the Contract Reporter Ad that erroneously stated, the
contract term would be 3 - 5 years. The actual term is 5 - 7 years (5 years with
the possibility of 2 one-year extensions).
Attachment 2 is the required Performance Bond.
Attachment 3 Is questions and answers received to date.
Page 2
August 30. 2000
Attachment 4 is a revised Attachment D - Telco Service System. Camp Beacon
was erroneously omitted in the RFP.
Attachment 5 is an addendum to Section 3.4.c (page 23) regarding a data Circuit
option.
Please note that the deadline for all questions will be September 18, 2000.
. Sincerely,
tLJIK4
Edmund F. Koberger
Data Communications Specialist
Management Information Services
Attachments
cc:
Ron Courington
Steve Gasorowski
Ken VanDeWal
Sharon Shear
.
ATTACHMENT 1
.'
,-
35
New YorkSfafe. Contra,ct Reporter
" ',;'.
':'
SobialtTo: '
,DCCiI, ~lionaJ cipacity and exPerience. cost
ctrdvalCS' and ocher crilcria outlined In the IlFP
(5'ia)~"1~~310
'(5 18H8.6-236I FAX
Cootact:
SamcAsAbovc
1~ '~1ia ~~~cUoriOfT.I~Slon~. for EPIC P~~ *
JoIIIl Bany; 'Hoiaclcss IlcpR:saItatiYe m
Office ofTnrikllionaI Suppocu Jncl Policy
NYS Officc orTcmPOrarY and Disability Assistance
=;-:~3~~
~do':
Crc:iie, four iO«cOcl4 CC$timoaial ~ ads to' Rise
a~oof EPIC, ~e""Yod: SCale's pcacriptloa plan for IClIiors. 1bc NY,S
Dcpt.-'Of IbJtb (DOH) is ~ ptOpOSI1S fcir four 3G-tccoad ads to
pnlGIOCc I~ d1a, ebe iftc:omo ~ts.ror puticipaQoa III ebe EPIC
IIfOSran tia~ bcCii~ 1bC Ids will be wucripecd ~ asiag
(SI8) 486-7735
(518)47"'7058 FAX
omo4O@dfutatcily_us
SamcNAbove
ICtUI1 ~lC ~~ ~ Pcosram Iw i~fi~ Thra: ofebe ,I~ will ~ ~ SobadlTo:
: IIl,EagIi's1a 'iiMt ,oDe li:~ ODe oflbe: &~:'.:ds WiD,be shot III Ibe:'
Telqp,h.~~ So~ce".
· e&cilti}:RqiOft'Grup$iitf~#~o«~-tbe~B'~wia ~.Ibot 1Il-: '~; 19 ':'Inmate Call
-:- NcW-:Y- CitY. 1bc Sc:ope·bf'W~ for this pcojcct 'WiD be ,1COUli8B and of Descrlpdcni:' The ~t 'or,~ooa} Sc:rvic:c:s is Iccepting bids for
Ihc ptOVision and ~ or III inmate .col1cct call cdcpbonc service.
• uqagiag fOC' Iocatioa. snUging IAAspCIC1Iticia foe cbc participants to and
CUnaUly dUs scMCC is bciAg piovidcd by MC at ~70 NYS ~0ftI1
• Iroia the 1ocati0llS, shOoting cbc IpClU, IIl4 pOst.productioo to !he fitW
l'aalitic:s. Thc:rc will be a $7,000,000 PcrfIlmlUKC Bead RqUirccl for tbc life
awtcr. IlciquiRmaIb: Budsca spcdficalions m= i1Kludc: AD produc:tioa.
ofebe contract. &he eantRct wa"U commcacc: oa 04101/1001 and be In effect
ClQ$U (an tstiJulcd four days of sIloocing, cn:w, tnYd;loc:aIioa fees, JSock.
fOC' thR:c years wilb lbc pos:a"biliti o£2 one year Cll.la\Sioas.
tnasfe:n, cdilini (minimum of eight boun 0ClIiac:. ~ 0ir)'0a,01lU:Nds,
etc.); \aunacu1alc sound and pcovisioa of an CIlHCt moaitor during taping:
rnposal Dac:
ICII'01J2OOO
pcvdaaioa timcWilc; and pioductioa III Bdi or fifm (p\casc apccif)'). ruul
ColltractTerm:
1brcc - five)an
approval of aD locations and cditiag will be n:savCd to ebe DOlt AD
Lo&doa:
Various Ioca!ioas, 10 NYS correctional facilities
I~ta must COClve)' tob1 and ualimitcd ownership and use to the DOlt
Cootact
Edmund F. ~, Dua CommWlications Specialist
1bc DOH wiD ~ fiI1I awnc:abip rights 0Ya' all claacats aad malcrials.
Maaagcmc:nt Iarcxmatian Scrvic:c:s
Any aod aU bids bCcomC pan of the official file an lhis mauer, without
NYS ~ ofCocicctional ~cs
tunhc:r obligation to.lbe DOH. All DI&ICriaIs submitted will be held in
1220 Washington Ave, Building 2
COClfidcncc. - Bids will be evaluated as follows: Dcmonslnlcd capability AJbany. NY 12226-2050
40""': pcnoond • 20""': budget - 40%. Must Nbmit _ t 'NOd: samples, II
(5 IS) 457-2S40
lease tIIi'cc client rd'crcaccs, and lhc name of CRdCllfials of Ihc P?SOft
(51S) 485-1524 FAX
cIira:Iing cbc projccL Must haw prior IfIPIOYIl rrom the DOH for any
Sabmlt To:
Same N Allow
subcoatnc;ting.. ule,bids: Bidclcn wl1\ be rully responsible for tbc ddivcry
of Ihcir bidS in I timely manner. ute bids wm act be eonsidc:rcd. Bid
19 C002542 lime extension
cb:umcnts: Per this 1ICIticc.
CtHuislal wIJA CMp/~r 8([2 0/lire UrN'S D/1990. I~ PgeAt:)' IIPme# kID",
HOme
O
0
0
.Pnposal Dac:,
ColitractTcrm:
Locadoa:
COlitact
~/l4Ud_ ~fiDpr inllf4J!J-p/l6JiSAltrg IItI! CDlllnlt:f opJH"1'lHfliy III
091OS12000, 4:00 pm ,
New York City M=o _ and Capilal DisuiCl
Ouistiae A. Sa',Bun:au ofHalth Pnlmotion
, ~ ~o.ofHc:alt!a
:
0
..'
Rboilll74" ComilIB Towet
Albany, NY 12237
(518)474-5310
(51$)486-2361 FAX
casI5@hCthJutaleJlY·us
Same As IJx1vc
o
o
0
0,
SabadlTo:
lAi~1!1I1tlppDmIJJidu lrewsleHN, u.. IA~ NYS Contncl Reporter.
III p&QN'I/""u wilIt S«dM JU(J)(q D/llre EaNtomi~ Dt!wJOJNIleAlUtw.,(Ae
qji« D/lAe SiPle OJIIrptrDJler Nu grrurIJlit, u""P//oIr.
'
Dacrtpdoa: 1bc CKCnIption fOC' the time ClttCDSion fOC' Contne:t COO2542
wilb the Aquarium of Niagan Iw been appnlYCld throuGh 0313112001.
Rcquiiancrits: N spci:iliccL
I'I"oposai Dac:
NlA
Colltract Tmn:
EKkaslon dvougb 0313112001
Loc:adoa:
Contact:
Contne:ts
19 . Ho~les. Emervenc:y capital Improvements
ProgJU1lRequest
Proposals
Dcsc;rtpdoa: 1bc NYS Office of TQIIPCIQIY aad Disability Assistance
(OlDA) anticipates issuing tbc 1000-2001 Request tor PnlposaIs (RFP) for
Ibe: Homeless Emc:rgcacy Capitallmprovcmcat J'n)gnm (HEClP) on or about
09/11/2000. 1bc SFY ~2001 Stale liudgct ~ a SI minion
appcopriation for this prugpm. These moni~ an: to be used for aeniccs and
cxpcnscs' of iaon-prulit 1gencies operatiag adult and IlOII-Tier D family
, homeless JhcllcrS in Ihc City of New York, rdatcd to cmcigmcy capital
imPcvvcmeats; case manascmcal cahancancnt and operating I1IppOIU to
improve afc:l)', bcalth and sanicary conditi~ Rcquirancnts: Hot.forlIcofit
1gencies in Hew Yodt City. Subcoanctiag Provisions: Projects which
would pnJmOlc ~vcmcats to Ihc physical plants which house homdcss
~ iDdividuals and non·T"1el' n homeless runilies _ digible for HECIP
funding. Projects which pnlYidc; cahanccd case muae-t 10 Ihcse _
populalions ~ Ilso be diglllle ~ filuding. Priority for tile funds wiD be
P\"CD to 'not-for.profit agcndcs exhibiting" nc:cd for ancrgcnc:y capital
0
~
,
rnposa1 Dae:
1012612000
COlltractTcna:
Oncrcar
Locadoa:
J'roiram Is available 10 bicSckn in Hew York City only.
Awvds an: based upon a eombination ordemonstrated
0'
NYS Office ofParb, Recratioa" HisIoiie
Ptacrtation
Agency Bldg. I. 181b Floor
'or
o
N'1IptI Frontier Stile Put
B~ Binger
Sabralt To:
AIbany, NY 12238
(5 IS) 414-8889
(Sl8)414-7944 FAX
Same As Above
19 Evaluation of NY Perfonnance Standards Consortium
Schools
'
DNuirtal ....,A CMplu 8([; D/1M UN'S D/1994 IA~ tlgt!Jft:}' _ _ klow
"",MUIJ pn UDtlpliOifft'D'" Inidplt"pM6Ifslrlng lite WIIInk:f tlpporIINIll)' ill
Ill! J1"DCII"t!I'IDII opptNtllAJdu _ldt6; le.. IAe NYS Contract Rqlortcr.
In Pa:ortI4"" ..../04 S«tiOif U{(2)(q D/IM EaNtomlt: lkIwopmt!lflUrw, tAe
Q/Ji" D/IItI! SliII/~ ComplrDllu 1M Zf'II"INlit, uurptlOll.
Dacrlpdoa: 1bc Compll'ollc:r has gnntal Ihc NVS Education Dept. (SED)
III acmption 61lm publishing notice in tile NYS Contract Ilcpor1cr fOC' Ibe:
purposes of entering into an agfl:ClllCnt with lilt individuals. (Dr. Robert Unn,
Dr. Daniel Korctr. Dr. Audrq- Qualls, Dr. Hcnmd EVCI$Oft, SusaQ PhilUps,
Ph. D. and JD.. and Dr. Robert Stake) to participale as panel mcmbcn and
produce: an aaluatioa of die: assessment syslcn\S ofschools WI _ mcmbc:rs
oflhc NY PcrfOC1llUlCC Standards Coasonium.
.
rnponl Due:
NlA
CoDtrad Tina:
Seven monlhs bcgianins 06/1512000
• These goods or seMces have been purchased from an ~-of-statenorelgn vendor withIn the past three years.
,
.
ATTACHMENT 2
..
PERFORMANCE AND STATE FINANCE LAW
§137 PAYMENT BONDI
COli tract No.
KNOW ALL PERSONS BY THESE
PRESENTS, tha t
(hereinafter called the "Principal") and
(hereinafter called the "Surety")
are held and fllll1iy bound to the People of the State of
New York and New York State Department of
Correctional Services (hereinafter "DOCS") in the full
and just sum of
dollars ($
)
good and lawful money of the United States ofAmerica.
for the payment of which sum of money, well and truly
to be ma~e and done. the Principal binds itsel~ its heirs,
executors, adininistratorS, 'successors and assigns and
the Surety binds itself, its sucCessors and assigns, jointly
and severally, firmly by these presents.
WHEREAS. the Principal has entered into a certain
written Contract No.
bearing date on the
day of
, 2000, with DOCS for the
provision of services, a copy of which Contract is
annexed to and hereby made part of this Bond'as though
herein set forth in full;
NOW, THEREFORE, the conditions of this obligation
are such that if the Principal, its representatives or
assigns, shall well and faithfully comply with and
perform all the terms, convenants and conditions of said
Contract on its part to be kept and performed and all
modifications, amendmentS, additions and alterations
thereto that may hereafter be made. aCcording to the true
intent and meaning of said Contract. including the
payment ,of money, the repair and/or replacement of
'defective work. guarantees of maintenance for the
periods stated in the Contract, and payment of all lawful
claims to all persons furnishing labor or materials to the
Principal or his subcontractors in the prosecution of the
contract work and shall fully indemnify and save
harmless DOCS from all cost and damage which it may
suffer by reason of failure so to do, and shall fully
reimburse and repay DOCS for all outlay and expense
which DOCS may incur in making good any such
default. and shall protect said DOCS against. and pay
any and all amounts, damages, costs and judgments
which mayor shall be recovered against said DOCS or
its tru~tees, officers, agents or employees or which said
DOCS may be called upon to pay 'to any person or
corporation by reason of any damages arising or
growing out of the doing of said work. or the repair of
maintenance thereof, or the m81Uler of doing the same,
or the neglect of the said Principal, or its agents, or the
improper performance of the said work by the said
Principal. or its agents, or the infringement of any patent
or patent rights by reason of the use of any materials
furnished or work done as aforesaid or otherwise, then
this obligation· shall be null and void, otherwise to
remain in full force and effect;
PROVIDED, HOWEVER, the said Surety, for value
received, hereby stipulates and agrees, if requested to do
so by DOCS, to fully perfonn and complete the work
mentioned and descn'bed in said Contract. pursuant to
the terms, conditions, and convenants thereof, if for any
cause the Principal fails or neglects to so fully perform
and complete such payments and work and the 'Surety
further agrees to commence such payment and work of
completion within ten (10) calendar days after written
notice thereof from DOCS 'and to bring such payment
current and to complete such work within ten' (10)
calendar days from the expiration of the time allowed
the Principal in the Contract for the payment or
completion thereof; and further
PROVIDED, HOWEVER. and with respect only to
items of work other than payment of money, surety may
obtain a bid or bids for submission to DOCS for
completing the work. and further
PROVIDED, HOWEVER, the Surety, for value
received. for itself and its successors and asSigns, ilereby
stipulates and agrees that the obligation of said Surety
and its Bond sHall be in no way Impaired or affected by
an extension· of time, modification, omission, addition,
or change in or to the said Contract or the work to be
performed thereunder, or by any payment thereunder
before the time required therein, or by any waiver of any
provisions thereof, or by any assignment, subletting or
other transfer of any work to be performed or any
monies due or to become due thereunder or by DOCS
takeover, use, occupancy or operation of any part or all
of the work covered by the Contract; and said Surety
does hereby waive notice of any and all of such
extensions,
modifications, omissions,' additions,
changes, payments, waivers, assiIDUOents, subcontracts,
transfers, takeovers, uses, occupancies or operations,
and hereby expressly stipulates and agrees that any and
all things done and omitted to be done by and in relation
to assignees, subcontractors, and other ~ferees shall
have the same effect as to said Surety though done or
omitted to be done by or in relation to said Principal
and further
as
PROVIDED. HOWEVER, no right of action shall
accrue on this bond to or for the use of any person or
corporation other than the (1) People of the State of
New York, (2) the DOCS named herein, its heirs,
cxecUtors, administrators or successors, and (3) those
furnishing labor or materials to the Prilicipal or its
subcontractors in the prosecution of the contract work.
IN WITNESS WHEREOF, the Principal has hereunto.
set its hand and seal and the Surety has caused this
instrument to be signed by its attorney-in-fact, and its
corporate seal to be hereunto affixed this
day of
,2000.
By:
Principal
(If Corporation. affix Corporate Seal)
By:
Surety
.(If Corporation, affIx Corporate Seal)
1. Sureties must be corporations (commonly known as "surety companiesj, authorized to do business as sureties in the State of
New York; whose names appear on the current list of the Trcaswy Department of the United States at the time of submission of
the PcrCormance and Payment Bond to the Issuing Office IS acceptable as sureties to the Trc:asuiy DepartmenL In addition, the
aggn:ptc underwrit1ng limitations on anyone risk as set forth in the aforementioned list of the Treasury Department of the
sureties shall equal or c:xcccd the penal sum oftb~ Performance and Payment Bond.
ATTACHMENT 3
STATE OF NEW YORK
DEPARTMENT OF CORREcrIONAL SERVICES
mE HARRIMAN STATE CAMPUS
\220 WASHINOTON AVENUE
ALBANY. N.Y. \2226-2050
GLENN S. GOORD .
RJCHARDROY
COMMlSSlOtfEll
ASSISTANT COMMlSSlONEll
HAND DELIVERED
August30,2000
Mr. Patrick J. Liddy
Industry Account Manager
Verizon Public CommuniCations
P.O. Box 662
.
Clifton Park, New York 12065-0662
Dear Mr. Liddy:
This is in response to your questions regarding the Inmate Call Home RFP.
1)
In light of the extensive services requested in this RFP, Verizon requests a
one-month extension of the due date.
This request will not be granted.
2)
Reference: 1.7 page 5: Is there a breakdown available of the intraLATA data
such as minutes, messages and/or revenues? .
No.
3)
Can a vendor submit more than one response?
No.
4)
Can a vendor be a prime bidder on one bid and a subcontractor on one or
more other bids?
Yes.
5)
Reference: Attachment C: The Buffalo and Rochester Correctional Facilities
are not mentioned on the Attachment. Are these a part of the Inmate Call
Home Telephone Services? If so, what are the quantities?
No.
Page 2
August 30, 2000'
6}
Reference 3.19 page 28: How many 800 numbers are in place for the NYS
Department of Correctional Services?
There are 70 (see Attachment DJ. These 800 numbers are used for executive
staff and trip officers.
7)
Reference: 3.7 page 25: In order to describe the operation of TTYs with the
inmate call processing system, will the State provide the make and model of
the TTYs currently in place?
We do not have any TTYs in place within the inmate call processing system.
If you have any questions regarding these answers, please do not hesitate to contact
me at (518) 457-2540.
Sincerely,
~,fu..,fP-Edmund F. Koberger
.
Data Communications Specialist
Management Information Services
. EFKldl
cc:
Ron Courington
Steve Gasorowski
Sharon Shear
Ken VanDeWal
•
ATTACHMENt" 4
'.
.
,
..
ADDENDUM
ATTACHMENT 0
TELCO SERVICE SYSTEM
(AS OF JUNE 2000)
FACILITY
SERVICE PROVIDER
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
BELL ATLANTIC
BELL ATLANTIC
CHAMPLAIN TELE
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC FRONTIER COMM
CITIZENS COMM
CITIZENS COMM
TDSTELECOM
BELL ATLANTI.C
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
STATE TELEPHONE
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATIANTIC
BELL ATLANTIC
TRUMANSBURG TELE
BELL ATLANTIC
ADIRONDACK
ALBION
ALTONA
ARTHUR KILL
ATTICA
AUBURN
BARE HILL
BAYVIEW
. BEDFORD HILLS
BUFFALO
BUTLER
CAMP BEACON
CAMP GABRIELS
CAMP GEORGETOWN
CAMP PHARSALIA
CAPE VINCENT
CAYUGA
CHATEAUGAY
CLINTON
COLLINS
COXSACKIE
DOWNSTATE
EASTERN
EDGECOMBE
ELMIRA
FISHKILL
FIVE POINTS
FRANKLIN
FULTON
GOUVERNEUR
GOWANDA
G~EAT MEADOW
GREEN HAVEN
GREENE
GROVELAND
HALE CREEK
HUDSON
LAKEVIEW
LINCOLN
LIVINGSTON
LYON MOUNTAIN
MARCY
MID-ORANGE
MIDSTATE
MOHAWK
MONTEREY
MORIAH
BELLATLANT~C
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
FRONTIER COMM
STATE TELEPHONE
FRONTIER COMM
CITIZENS COMM
BELL ATLANTiC
CHAUTAUQUA & ERIE TELE
BELL ATLANTIC
FRONTIER COMM
BELL ATLANTiC
BELL ATLANTIC
WARWICK VALLEY TELE
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
.BELL ATLANTIC
PAGE 1 OF2
ADDENDUM
ATIACHMENTD
TELCO SERVICE SYSTEM
(AS OF JUNE 2000)
FACILITY
SERVICE PROVIDER
48.
BELL ATLANTIC
BELL ATLANTIC
"BELL ATLANTIC
BELL ATLANTIC
CITIZENS COMM
BELL ATLANTIC
BELLATLANTlC
FRONTIER COMM
FRONTIER COMM
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
MIDDLEBURG TELE
BELL ATlANTIC
BELL ATLANTIC
BELL ATLANTIC
FRONTIER COMM
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
TRUMANSBURG TELE
BELL ATLANTIC
BELL ATLANTIC
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
MT. MCGREGOR
OGDENSBURG
ONEIDA
ORLEANS
OTISVILLE
aUEENSBORO
RIVERVIEW
ROCHESTER
SHAWANGUNK
SING SING
SOUTHPORT
SULLIVAN
SUMMIT
TACONIC
ULSTER
UPSTATE
WALLKILL
WASHINGTON
WATERTOWN
WENDE
WILLARD
WOODBOURNE
WYOMING
ADMINISTRATIVE OFFICES
1.
2.
3.
4.
WATERVLIET AVE.
550 BROADWAY
NEW SCOTLAND AVE.
LONG ISLAND CITY
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
BELL ATLANTIC
PAGE20F2
.
,
..
.
.
. ATTACHMENT 5
..
ADDENDUM
DATA CIRCUIT OPTION
At any time during the contract period, DOCS may select to redirect
its data circuits - as specified in Section 3.4 - Network Requirements, Item
c. on page 23 of the RFP - over the NY$ shared network currently known as
NYeNET.
If this option'is taken, the services previously specified in 3.4.c. of the
RFP will not be the responsibility of the' provider. Since this may represent a
cost reduction to the provider, DOCS expects that any savings to the
provider would be included in the monthly commission payment.
Therefore, each responder must identify the cost basis for the data
circui.ts that would be included with the monthly commission payment.
During the course of this agreement if any new data circuits are added that
are not currently specifie.d in the RFP (Le., a new'facility) and DOCS decides
to move its circuits, the cost of those circuits will also be added to the
monthly commission payment.
The response to this provision is to be included along with your
response to the commission and administrative telephone rates in a
separately sealed envelope.
STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINOTON AVENUE
ALBANY, N.Y. 12226-2050
RJCHARDROY
GLENN S. GOORD
ASSISTANT COMMISSIONER
COhCMISSlONEll.
September 6, 2000
To All Attendees
Re: Pre-Bid Conference on 8/30/00
Dear Attendee:
On August 30, 2000 a mandatory pre-bid conference for the Inmate Call Home
Telephone Service was held at the DOCS' Training Academy, 1134 New Scotland Road in
.
Albany, N.Y. at 1:00 PM.
All attendees were asked to sign-in giving name, company name, telephone number
and fax number. They were also asked to specify whether they would like a copy of the RFP
on diskette. The following is a list of all attendees:
..
Joseph Pekarovic
Mike Petraznik
Roger Leonbruno
Joseph Bertola
John Coffey
Nancy Stodgell
Steve Reinhardt
Steve Hodge
Steve Viefhaus
Tom Fulton
Pat Pline
Mike' Spadoni
Shiriey Bowen
Richard Bowen
Kyle Smith
Stacey Simmons
Art Heckel
Bill Pulver
Maureen Soares
Jim Lamont
Patrick Uddy
Rick Knipper
Wendy Madelore
Neil Corkery
PCS
PAETEC Communications
. Intermadia Communications
Intermedia Communications
T-Netix
General Computer and Telecomm.
RJE Telecommunications
Value-Added Communications
MCI WoridCom
MCI WoridCom
MCI WoridCom
MCI WoridCom
Comforce
Comforce
Telequip Labs
Robinson Technologies
T-Netix
NEC
Verizon
Verizon
Verizon
Verizon
Verizon
Verizon
Page 2
September 6, 2000
(Attendees continued)
Jim Pautler
J.R. Dills
Joseph O'Leary
Tim Miller
Phil Parker
Ron Steinmann
Robert Berger
William Paquette
John Dichiara
Ken Jones
Richard Thayer
Raymond VanBerskirk Richard Pryor
Intermedia
Intermedia
Intermedia
AT&T
AT&T
AT&T
AT&T
TCE Payphone/AT&T Local Services
Global Crossing
Global Crossing
Sprint
NY Network and Telecommunications
Cincinnati Bell
In attendance for MIS were:
Ron Courington
Steve Gasorowski
Carter Rice
Bob Meidenbauer
Ken VanDeWal
Ed Koberger
Bob Mitchell
Sharon Shear
Donna LaChance
All attendees were given a packet that contained addendums to the RFP and five
attachments. Each was discussed in detail.
All attendees were instructed that all questions must be submitted in writing and will
be answered in writing as soon as possible. Faxes wilt be accepted, provided the original is
mailed. The closing date for submission of questions is September 18, 2000.
It Was stressed that only one (1) proposal will be accepted from each company as a
primary provider. A company can be a subcontractor on multiple proposals. Ifa company
submits more than one (1) proposal, then all of that company's proposal will be thrown out.
All attendees that had not yet met with DOCS' staff were encouraged to schedule a
meeting as soon as possible prior to submission date.
Page 3
September 6. 2000
The attendees were given an opportunity to ask questions. Following are questions
that were asked:
•
Will a copy of RFP be provided on diskette?
Yes, copies were available and distributed at pre-bid conference to companies
that requested.
.
•
Will a list of attendees be made available?
Yes - listed in the beginning of this letter.
•
Is it possible to obtain speed of bandwidth and circuit IDs?
Vendor was asked to submit question in writing.
•
Will we accept two (2) proposals from one company?
Absolutely not. As stated above, if we receive two proposals from the same
company, then we have received no proposal from that company.
•
A question was asked regarding the phased deployment of existing equipment
that can be used for cutover.
Vendor was informed that they would have to meet specified timeframes for
cutover and replacement.
•
If current Industries sites have a OSO, will two OSOs be required in the new
proposal?
Vendor was asked to submit question in writing.
•
What are the minority participation requirements?
They are included in the RFP. Please review the RFP.
The pre-bid conference ended at approximately 1:30 .PM.
Sincerely.
tlm-J!.;: 7(~
Edmund F. Koberger
Data Communications Specialist .
Management Informat\on Services
cc:
Ron Courington
.Steve Gasorowski
Ken VanDeWal
Sharon Shear
STATE OF NEW YORK
DEPARTMENT OF CORRECI10NAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY. N.Y. 12226·2050
GLENN S. GOaRD
RICHARD D. ROY
COMMISSIONEIl
ASSISTANT COMMISSIONER
September 12, 2000
To All Potential Bidders
RE: QUESTIONS AND ANSWERS
Dear Potential Bidders:
Attached are the questions and answers received since the bidders conference.
Sincerely,
..
.tLu~Jl/7t~
Edmund F. Koberger
Data Communications Specialist
Management Information Services
Attachment
ce:
Ronald Courington
Steve Gasorowski
Ken VanDeWal
Sharon Shear
EFKlck
INMAl~
CALL HOME TELEPHONE S:&KVICE
QUESTIONS & ANSWERS
SEPTEMBER 12,2000
T-NETIX, INC. Submitted the followine questions on September 6, 2000:
Please NOTE: All questions regarding "NEAC" are corrected to "NEAXn •
Q:
Although the existing Telequip ~all processors connect to the NEC NEAC.2400
PBX with FXS cards in the PBX, can the proposed system connect to the PBX with
station-side DSI cards instead of the FXS cards:
A:
The NEAX-2400 PBX is not equipped with FXS (foreign exchange station) cards. The
Telequip system terminates to 48v extension line cards (used to provide analog extensions).
Although the PBX can provide a station side DS-I connection, we would not receive any call
accounting information (number-dialed, duration of the all, etc.) from the PBX which would be
unacceptable.
Q:
Do the existing N~C NEAC 2400 PBX FXS cards supply-48V loop-bias?
A:
The existing line cards are -48v loop bias.·
Q:
Do the exiSting NEC NEAC 2400 PBX FXS cards supply supervision (answer and
.disconnect) via loop bias reversal (reverse battery)?
A:
Existing line cards do provide battery reversal bias.
If the NEC NEAC 2400 PBX FXS cards do not supply supervision via l.oop
reversal, can the FXS cards provide supervision via some other means?
Q:
A:
NtA, loop reversal is provided.
Q:
If the NEC NEAC 2400 PBX FXS cards do supply supervision via means other
than loop reversal, what means is (are) a:v.ailable?
A:
NtA, loop reversal is provided.
Q:.
Is there a requirement to replace the existing inmate telephone stations?
A:
No.
Regarding equipment that will be removed and replaced by the provider before
the removal of the equipment will title to the displaced equipment be transferred to the
new device provider if so requested?
Q:
A:
It depends on the proposal.
Q:
Regarding NetView FrP, will this system have access to the providers network?
A:
The question restated is, how is the connection made - is it dial-up or continuous
access? Currently DOCS data is loaded via NetView FTP to a personal computer at DOCS.
This PC is connected to the providers' network and it exchanges the data as required.
Q:
Regarding NetView FfP, what is the exact process used to transfer the file and
verify that it arrived in tact? '
A:
JCL Procedure. The completion code at the'end of the job indicates whether or not the
file transfer was successful.
Q:
Regarding Section 1.8 (Pg.~, paragraph 3)- please confirm that ,the validation
process referred to is only for the internal n~twork security and is not meant to include
other forms of validation such as LIDB which normally are routed through a separate
validation process.
A:
The present validation process referred to in Section 1.8 (pg. 6, paragraph 3) does
include LIDB access but you may offer an alternative process.
Q:
Please confirm that the premise based recording systems may be integrated with
the inmate calling system and thatthere is no requirement to provide two separate
systems (user groups, workstations, recording devices, databases, and archives) nor is the
premise based recording system expected to provide 'a separate inmate phone system
administrator's workstation.
A:
The Premise based recording system may be integrated with the imnate calling system.
Two separate DOCS user groups as well as a DOCS imnate phone administrator (all located in
Building #2, Central Office) must each have it's own workstation that can access the recordings
remotely.
Q:
Please verify that when recorded calls (actually the media upon which the specific
call is recorded) are required to be stored for more than 60 days that the media is not
required to be on-line and that mountioglloading of this media is expected. '
A:
Recorded calls are required to be stored for 60 days. Since the department may require
that the period for which calls are stored by extended to 90 to 120 days, the provider must
identify all charges to the Department for each 30-day extension. Recordings beyond 60 days
are preferred to be on non-manual, immediate retrieval storage media and not a separate process
, to maintain.
Q:
Please confirm that non-completed calls may be deleted from the recording process
as soon as the pending call has been determined to be a non-completed call.
A:
If the imnate is allowed to record his name each time a call is placed, then
non-completed calls may not be deleted from lhe recording process. If the inmates' ,name is
recorded, stored and reused each time he/she places a call, then the non-completed calls may be
deleted from the recording process as soon as the pending call haS been determined to be a
"non-completed call.
Q:
Please confirm tb.",. initially completed but not accepted calls may be deleted from
the recording process as soon as the pending call has been determined to be a
non-accepted call.
A:
Answered in question 13
Q:
Regarding DOC requested block notification, please confirm that electronic
notification of block is sufficient notification that the block was in-place within the
required (three hour) time limit.
A:
Electronic notification of DOCS requested blocks are sufficient notification. The
provider must provide online lookup capability into this database for DOC's staff.
Regarding tbe existing centralized recording system, what information is required
to be sent to indicate which facility, phone, and inmate (if PIN) is placing the call?
Q:
A:
The exi.sting central recording system is dependent on the CDR information polled
every night. This information is used to match the date, time and dialed number stored on the
recording. Recording for the present day can only be accessed through the front panel of the
recorders and searche~ by time of day and number dialed.
Q:
Regarding the existing centralized recording system, how is the required
information communicated to the centralized recording system (mechanism and
protocol)?
The recorders maintain the time and date of the call while the tones of the number
A:
dialed are routed over the recorded voice line. The PIN and ANI information contained in the
CDR's are stored on a Mel database where they are retrieved and matched up with the
recording when a request is made to listen to a recording.
Intermedia Communications submitted the following question on 9/11/00:
Q:
In Reference to Par,( 1.8 and Attachment P, will the Industry sites require two
.
T -1 '5 in place of the two existing DSO data circuits?
A:
No. The industries sites listed in Attaclunent P will require a DSO (56K.b) data circuit.
A separate T-l of Frame relay will be required for the DOCS data.
STATE OF NEW YORK
DEPARTMENT OF CORRECIlONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY, N.Y. 12226-2050
GLENN S. GOORD
RJCHARD D. ROY
CONMISS10NEll
ASSISTANT COMMlSSIONEll
September 21, 2000
To All Potential Bidders:
Shirley & Richard Bowen, COMFORCE
Steve ViefQaus, MCI WORLDCOM
Stacy Simmons. ROBINSON TECHNOLOGIES
Steve Hodge, VALUE.,ADDED
Maureen Soares, VERIZON
John Coffey, T-NETIX
Kyle Smith. TELEQUIP LABS
Tim Miller, AT&T
Art Heckel, T-NETIX
Jim Pautler, INTERMEDIA
Bill Pulver, NEC
Rick Knipper, VERIZON
Patrick Liddy, VERIZON
Wendy Madelore, VERlZON
Mike Spadoni, MCI
Richard Pryor, CINCINNAn BELL
Pat Plioe, MCI
Joseph O'Leary, ICI
J.R. Dills, INTERMEDLA
Phil Parker, AT&T
Tom Fulton, MCI
Robert Berger, AT&T
Jim Lamont, VERIZON
Ron Steinmann, AT&T
Neil Corkery, VERIZON
Richard Thayer, SPRINT
Joseph Pekarovic, PCS
Mike Petraznik, PAETEC
Roger Leonbruno, INTERMEDIA
Joseph Bertola, INTERMEDIA
Steve Reinhardt, RJE TELECOMMUNICAnONS John Dichiara, GLOBAL CROSSING
Nancy Stodgell, GENERAL COMPUTERS & TELE.
Wm. Paquette, TCG PAYPHONEI-AT&T LOCAL SVCS.
Raymond VanBeiskirk, NY NETWORK & COMMUNICATIONS
Ken Jones, GLOBAL CRQSSING
RE:
QUESTIONS AND ANSWERS
Attached are the questions and answers received.since September 12, 2000.
tJ::j;rt4
EdmWld F. Koberger
Data Communications Specialist
Management Infonnation SelVices
Attachments
cc:
Ronald Courington
Steve Gasorowski
Ken VanDeWal
Sharon Shear.
INMATE CALL HOME TELEPHONE SERVICE
QUESTIONS & ANSWERS
SEPTEMBER 21, 2000
AT&T submitted the following questions on September 14,2000:
Q:
A:
AT&T requests an extension to respond to your RFP.
No.
Q:
AT&T requests a copy ofthe monthly commission statements paid to NYS-DOCS
by MCI for the most recent 12 months from this request
Attached are copies ofthe monthly commission statements paid to NYS-DOCS by MCI
for the most recent 12 months (August 1999 - July 2000).
A:
Q:
A:
Q:
A:
Q:
A:
AT&T requests current monthly inmate call volumes, minute, messages of~se for
local and Intra-LATA calling.
Interstate and Intrastate are part ofthe report providedfor question 2. No local and
Intra-LATA break down is available.
Will NYS-DOCS allow a commission reduction by the winning vendor should PSC
or FCC action take place mandating the reduction of inmate rates as a result of
current or future litigation?
No.
What are the current mont;hly call volumes for 1+ administrative traffic; broken
down by off and o~ net?
To answer' this queStion, we reviewed two months oftelephone usage. We chose April
2000 and August 2000:
TOTAL CALLS
MINUTES
USAGE CHARGES
April
2,812,311
10,778,862.7
$622,218.27
August
3,082;432' 11,224,047.4
. $647,664.02
Included in that volume is video traffic - note a video session requires six telephone
calls:
TOTAL CALLS
.April
Au~t
4,470
4,554
MINUTES
USAGE CHARGES
98,129
155,779
$ 3,222.60
$ 5,244.96
Q:
A:
What are your current Video volumes?
See above question and answer.
Q:
What are your current 800 inbound volumes?
N/A
.
A:
Q:
A:
Does the NYS-DOCS do international inmate calling now? If yes, what are your
call volumes by country (minutes/messages)? .
.
The current inmate phone platform allows ten-digit dialing to the continental U.S.,
U.S. Virgin Islands., Puerto Rico and parts ofCanada. International inmate calling is
currently provided by escorting the inmate to an a~ministrativephone and placing the
call using operator assisted time and charges.
.
Page 1
•
Q:
A:
Will NYS-DOCS allow AT&T Inter-State Inmate rates instead of MCl's?
No.
Q:
A:
Will NYS-DOCS allow AT&T commission payment cycles which are not calendar
months, rather the 16th of the month to the 15th of the following month?
No.
Q:
A:
On what date does your current agreement with MCI expire?
March 31st, 2001.
Q:
On what date must the new provider have all inmate traffic cut-oyer before
penalties begin?
January 1,2002 (Refer to 3.1 - Takeover Approach).
A:
Q:
A:
Q:
A:
Q:.
A:
Q:
A:
Q:
A:
Q:
A:
On what date must·the new provider have aU AdminNideo/800 traffic cut-over
before penalties begin?
January 1, 2002· (Refer to 3.1 - Takeover Approach).
On what date must all hardware and remaining service(s) be cut-over before
penalties begin?
January 1, 2002 (Refer to 3.1- Takeover Approach).
Will the NYS-DOCS provide additional "Added Value" credit during evaluation
or services offered not specifically requested in the RFP?
Depends on the service offered.
Is it the intent for the NYS-DOCS to own the inmate call processing equipment at
the end of contract?
Yes.
Does item A. under th°e specification "3.4 Network Requirements" require
channels in the Tl.5 to be one to one ratio to the inmate phones? If yes, will
NYS-DOCS consider letting the winning vendor engineer for the busy hour
(ERLANG)? .
Yes - A one to one ratio is orequir~. NYS-DOCS will not consider letting the winning
vendor engineerfor the busy hour.
Does item B. Under the specification "3.4 Network Requirements" allow
NYS-DOCS the ability to demand an "unlimited" number of T1.5. or bandwidth
for voice/video traffic from the winning provider?
No'- NYS-DOCS will pay for additional video bandwidth that exceeds onefull T-J for
each DOCS requested video location. Voice bandwidth will be determined by a one to
one ratio between inmate phone and TI channel. At non inmate phone sites, DOCS wilt
determine the required voice bandwidth based on PBX traffic reports.
Page 2
Q:
A:
For Specification 2.14 Rates, does NYS-DOCS want rates only from International
countries that will accept a collect call from AT&T?
Yes - NYS-DOCS expects to be paidfull commission on these calls.
Q:
A:
Can a bidder submit their International rates in a separate binder?
Yes.
Q:
A:
Will NYS DOCS accept a debit process for International Inmate Calling?
No. We would like to see a prepayment plan.
Q:
Under 'Attachment H, Admin Traffic States: 2.9 cents - Is this INTRASTATE
TRAFFIC?
2.9 cents is Intrastate inclusive ofIntra LATA and Inter LATA.
A:
Q:
A:
What speed(s) are currently being used for Video Conferencing?
Please refer to section J.8 - Present Environment page 6 first paragraph. Video runs at
336 kb on six switched 56 kb lines.
Q:
A:
Is all "Video Conferencing" currently being used on T1.5?
Yes.
Q:
A:
Are there any "BRI Services" being used?
Currently no "BRJ Services" are. utilized by DOCS.
Q:
A:
Are there any "PRI Facilities" currently being used?
Currently "PRJ Services" are used at the DOCS central office location for dial backup
ofthe data networkfrom the remote locations.
Q:
A:
Any 800 advanced features on the inbound 800 traffic?
No.
Q:
A:
Are a11800 services coming into T-l's?
Yes.
Q:
A:
Under Attachment H; is the .98 CPM for Dial in or Dial out video bridging?
,Under Attachment H: the .98 CPM isfor dial in video bridging.
Q:
For MWBE participation, will vendors who submit with a MWBE subcontractor
receive additional credit during evaluation?
No.
A:
Q:
A:'
Under Specification 3.8, Billing Name and Address Date; does NYS-DOCS
currently have this service? If yes, what company provides that service?
UnderSpecification 3.8, Billing Name and Address Date; this service is currently
provided by First Data Solutions via dial-up.
, Page 3
Q:
A:
Q:
A:
Under Specificatit._ 3.24, how many inmate phones are n:.placed "system wide"
each year? Best guess is acceptable.
Approximately 2,000 handsets and 500 phone sets are replaced each year system wide.
Under 3.24; does NYS-DOCS expect the winning vendor to pay for inside wiring
for any new correctional facility that opens during the length of the new contract?
Note: "Inside Wiring" is defined here as "wiring from the D-mark to the Inmate
Phone".
No., At new correctionalfacUities that open during the length ofthe new'contract, .
NYS-DOCS will supply the distribution cable from the switch room to each building
distribution frame (BDF) andfrom each BDF to each intermediate distribution frame
(IDF).
Robinson Technologies submitted the following questions on
Sept~mber
15,2000:
Q:
Can a company who did not attend the mandatory pre-bid meeting on August 30th
submit a bid as a prime bidder if they partner with a company that did attend the
mandatory'pre-bid meeting?
A:
No.
Q:
Regarding Appendix A, Secti9n C on Equal Employment Opportunities for
Minorities and Women, can a copy of the rules and regulations of the Governor's
Office of Minority and Women's Business Development which contractors are
required to comply with be sent out to bidders?
A copy ofthe rules and regulations ofthe Office ofMinority and Women's Business
Developmerrt can be obtained by writing to the NYS Department ofEconomic pevelopment, 30 South Pearl Street, Albany, New York 12245 (518-292-5250).
The regulation-may also be obtainedfrom a library resource. It is promulgated at
Title 5 ofthe Official Codes, Rules and Regulations ofthe State ofNew York Parts
140 through 145 (5 NYCRR 140-145).
A:
Q:
A:
Q:
A:
Q:
A:
Has there been any minority or women subcontracting participation on the
current or previous contract(s)?
We do not have that information at this time.
Are bidders expected to identify if a subcontractor is a minority or women owned
company(ies)?
No, however, bidders ought to be able to demonstrate compliance with Appendix'A
requirements.
Given Appendix A, Section 12 in the RFP bid, and Section 312 of the Executive
Law of the State of New York, is there an expectation that bidders will include
minority and women subcontractors in this bid response?
There is an expectation that the requirements ofAppendix A will be met and that
compliance can be demonstrated. However, it is believed that this contract is not.
governed by Appendix A, Section 12, since there will be no expenditures ofState funds
pursuant to the contract.
Page 4
STATE OF NEW YORK
DEPARTMENT OF CORRECfIONAL SERVICES
THE HARRIMAN STATE CAMPUS
\220 WASHINGTON AVENUE
ALBANY. N.Y. 12226·2050
GLENN S. OOORD
RICHARD D. ROY
CQMMISSION£ll
ASSISTANT COMMISSIONER
September 22, 2000
To All Potential Bidders:
Shirley & Richard Bowen. COMFORCE
Steve Viefhaus, MCI WORLDCOM
Stacy Simmons, ROBINSON TECHNOLOGIES
Steve Hodge, VALUE-ADDED
Maureen Soares. VERlZON
John Coffey. T-NETIX
Kyle Smith, TELEQUIP LABS
Tim Miller. AT&T
Art Heckel. T-NETIX
Jim Pautler. INTERMEDlA.
Bill Pulver, NEC
Rick Knipper, VERIZON
Wendy Madelore, VERIZON
Patrick Liddy, VERIZON
Mike Spadoni, MCI
Richard Pryor, CINCINNATI BELL
Pat Pline, MCI
Joseph O'Leary, ICI
J.R. Dills, INTERMEDlA
Phil Parker, AT&T
Tom Fulton, MCI
Robert Berger, AT&T
Jim Lamont, VERIZON
Ron SteinmlllUl, AT&T
Neil Corkery, VERIZON
Richard Thayer, SPRINT
Joseph Pekarovic. PCS
Mike Petraznik. PAETEC
Roger Leonbruno, INTERMEDlA.
. Joseph Bertola, INTERMEDlA
Steve Reinhardt, RJE TELECOMMUNlCAnONS John Dichiara, GLOBAL CROSSING
Nancy Stodgell, GENERAL COMPUTERS & TELE.
Wm. Paquette, TCG PAVPHONElAT&T LOCAL SVCS.
Raymond VanBerskirk. NY NETWORK & COMMUNICAnONS
Ken Jones, GLOBAL CltOSSING
RE:
CORRECTION
Our response contained in the September 21, 2000 fax transmittal to the AT&T questions concerning
administrative telephone use was incorrect.
.
Listed on the next page are the administrative telephone statistics for the months of January through
August 2000. These statistics have been confirmed by MCI. Video call traffic is included in these
totals, however, the video call information provided in the September 21 fax for April and August 2000
was correct.
a:;;f.7<'~
Edmund F. Koberger
Data Communications Specialist
Management Information Services
Attachments
cc:
Ronald Courington
Steve Gasorowski
Ken VanDcWal
Month
Jan-2000
Feb-2000
Mar-2000
Aor-2000
Mav-2000
Jun-2000
Jul-2000
Aua-2000
Totals:
Interstate Mins.
34195.1
33610.5
32378.0
36429.5
30269.5
33075.0
34175.9
30349.9
264483.4
I~rstate
saoe
C$2.396.94
C$2.361.20
C52.264.63
C·$2.557.71
CS2.126.n
C52.278.40
C52.353.95
C52.118.82
C$18.458.42
Intrastate Mins.
1'1!f:8state
saae -
414835.7 C$19.468.29
417025.8 C$19.123.84
403452.0 . C518.964.83
453298.3 C520.842.95
390193.3 C518.243.43
443684.2 C520.908.88
434847.1 C520.226-.23
395567.4 C$18.588.83
3352903.8 C$156.367:28
Intralata Mins. Intralata Usaae Total Minutes
488633.7 CS24.204.44
473733.0 C$23.445.71
484327.4 C$22.971.66
544450.1
C$25.694.05
467069.2 C522.326.42
496726.1 C524.362.24
509679.2 C$24.794.71
476768.4 C$23.833.87
3941387.1 'C$191.633.10
Total Usaae
937664.5 CS46.069.67
924369.3 C544.930.75
920157.4 C544.201.12
1034177.9 C549.094.71
887532.0 C542.696.62
973485.3 C$47.549.52
978702.2 C$47.374.89
902685.7 C544.541.52
7558774.3 C$366.458.80
"
lPPBOIllI
of'
STANDARD CLAUSES FOR ~"S CONTRACTS
The parties to the attached contract, license. lease:, amendment or
other agreement of any kind (hereinafter. -the contract" or "this
contract") agree to be bound by the following clauses which are hereby
made a part of the contract (the word "Contractor" herein ref~ to any
party other than the State. wliether a contractor. licenser. licensee.
lessor. lessee or any other patty):
I. EXECUTORY CLAUSE. In accordance with Section 41 of the
Swe Finance Law. the Stale shall have no liability under this contract to
the Contractor or to anyone else beyond funds approprialed and
available for this contract.
2. NON·ASSIGNMENT CLAUSE. In accordance with Section 138 of
the State Finance Law. this contract may not be assigned by the
Contractor or its right., tille or interest therein assigned, transferred.
conveyed~ sublet or otherwise disposed of without the previous consent.,
in writing. of the State and any attempts to assign the connct without
the State's written COnsenl are null and void. The Contractor may,
however, assign its right to receive payment without the State's prior
written consent unless this contract concerns Certificates of
Participation pursuant to Article 5·A of the State Finance Law.
J. COMPTROLLER'S APPROVAL. In accordance with Section 112
of the State Finance Law (or. if this contract is with the Swe University
or City University of New Yorlc, Section 355 or Section 6218 of the
Education Law), if this conb'act exceeds $10,000 (or the minimum
thresholds agreed to by the Office of the State Comptroller for cenain
S.U.N.Y. and C.U.N.Y. conb'adS). or if this is an amendment for any
amount to a contract which, as so amended, eXceeds said -statutory
amount, or if, by this contract, the State agrees to give something other
than money when the value or" reasonably estimated value of such
considcmion cxceeds $10.000, it shall not be valid, effective or binding
upon the State until it" has been approved by the State Comptroller and
filed in his office.
perConnance of work under this contract. Contractor is subiJ"ect to Ii
.
..
Ines
of $50.00 per person per day for any VIolation of Section
Section 239 as well as possible termination of this contract a:~
f~rCei~ure of all moneys due hereunder for a second or subsequent
ViolatIon.
llo.c
6. WAGE AND HOURS PROVISIONS. If this is a public work
contract covered by Anicle 8 of the Labor Law or a building service
contract covered by Article 9 thereof, neither Contractor's employees
nor the employees of its subcontractors may be required or permitted lo
worle more than the number of hours or days stated in said statutes
excepl as otherwise provided in the Labor Law and as set forth i~
prevailing wage and supplement schedules issued by the State Labor
Depanment. Funhennore, Contractor and its subcontractors must pay at
least the prevailing wage "lie and payor provide the prevailing
supplements. including the premium rates for ovcnime pay. as
determined by the State Labor Department in accordance with the Labor
Law.
7. NON-COLLUSIVE BIDDING CERTIFICATION. In accordance
with Section 139-d of the State Finance Law. if this contract was
awarded based upon the submission of bids. Contractor warTants under
penalty of perjury, that its bid was arrived at independently and ~ithoul
collusion aimed at restriaing competition. Contractor further warrants"
that, at the time Contractor submined its bid, an authorized and
responsible person executed and delivered to the State a non-collusive
bidding cenification on Contractor's behalf.
8. INTERNATIONAL BOYCOTT PROHIBITION. In accordance
with Section 220-f of the Labor Law and Section 139-h of the State
Finance Law, if this contract cxceeds S5.OOO, the Contractor agrees, as a
material condition of the contract., that neither the Contractor nor any
_substantially owned or affiliated person, firm, parmership or corporation
has participated, is participating. or shall participate in an international
- boycott -in violation of the federal Export AdminiStration Act of 1979
(50 USC App. Sections 2401 et seq.) or regulations thereunder. If such
Contractor, or any of the aforesaid affiliates of Contractor. is cOnvicted
4. WORKERS" COMPENSATION BENEFITS. In accordance with
or is otherwise found to have violated said laws or regulations upon the
final determination of the United States Commerce Department or any
Section 142 of the State Finance Law. this conU'aCt shall be void and of
no force and effect unless the Contractor shall provide and maintain
other _appropriate agency of the United States subsequent to the
coverilge during the life of this contract for the benefit of such
contract's execution, such contract., amendmcot or modification thc:rclQ..
employees as an: required - to be covered by the provisions of the
shall be rendered forfeit and void. The Conlnldor shall so notify the
Worleas' Compeusalion Law.
State Comptroller within five (5) business days of such conviction,
determination or disposition of appeal (2NYCRR 105.4).
S. NON-DlSCRlMINAnON REOUIREMENTS. In accordance with
9. SET-OFF RIGHTS. The State shall have all of its com,mon law,
Article IS of the Executive-Law (also known.as the Human Rights Law)
equitable and statutory rights of set-off. These rights shall include:, but
and all other State and Federal statutory and constitutional nonnot be limited to. the State's option to withhold for the pwposes of setdiscrimination provisions, the Contractor wilf not disaiminalC against
off any moneys due to the Contractor under this connct up to any
any employee or applicant for employment because of racc:, creed,
amounts due and owing to the State with regard to this contract., any
color. sex. national origin. age, disability or marital status. Furthermore,
other contract with any State department or agency, including any
in accordance with Section 12k of the Labor Law. if this is a connet
contract for a term commencing prior to the tenn of this connet., plus
for the construction, aJtenstion or repair of any public building or public
any amounts due and owing to the State for any other reason including.
work or for the manufacture, sale or distribution of materials, equipment
without limitation, tax delinquencies. fee delinquencies or monetal)'
or supplies, and to the cxtent that this conU'aCt shall be pcrfonned within
the State of New York, ·Contractor agrcc:s that neither it nor its
penalties relative thereto. The State shall exercise its set-off rights in
accordance with normal State practices including. in Cases of set-off
subconuaetors shall, by reason of race, creed, color, disability. sex. or
pursuant to an audit, the finalization of such audit by the State agency.
national origin: (a) discriminate in hiring against any New York State
its representatives, or the State Comptroller.
citizen who is qualified and available to perform the work; or (b)
discriminate against or intimidate any employee hired for 1!le
10. RECORDS. The Conuaetor shall establish and maintain complete
perfonnance of.worle under this contract. If this is a building service
and
accurate books. records, -documents. accounts and other evidence
contract as defined in Section 230 of the Labor Law. then. in accordance
directly pertinent to performance under this contract (hereinafter.
with Section 239 then:o( Contractor agrees that neither it nor its
collectively~ -the Records"). The Records must be kept for the bal~ce
subcontractors shall, by reason of race:, creed. color. national origin. age:,
of the calendar year in which they were made and for six (6) additional
sex or disability: (a) discriminate in hiring against any New Yon: State
years thereafter. The State Comptroller, the Attorney General and any
~ who is qualified and available to perform the work; or (b)
other person or entity authorized to conduct an examination, as well as
discriminate. against or intimidate any cmp'loyee hired for the
October. 19"98
i
I
STUIIABD CWISf.S FOB IYS COMTBACTS
IPPEDIIl
.'
the agency or agencies involved in·this contr.let. shall have access to the
Records during nonnal business hours at an office of the Contr.lCtor
within the State of New York or, if no such office is available:, at a
mutually agrcc:able and reasonable venue within the State, for the tam
specified above for the purposes of inspection, auditing and copying.
The State shall take reasonable steps to protect from public disclosure
any of the Records which are exempt from disclosure under Section 87
of the Public Officers Law (the "Statute·) provided that: (i) the
Conlrador shall timely infonn an appropriate State official, in writing.
that said records should not be disclosed; and (ii) said records shall be
sufficiently identified; and (iii) designation of said records as exempt
under the Statute is reasonable. Nothing contained herein shall
diminish., orin any way adversely affect, the Slate's right to discovery in'
any pending or future litigation.
11.
IDENTIFYING
INFORMATION
AND
PRIVACY
NOTIFICATION. (a) FEDERAL EMPLOYER IDENTlFICAnON,
N~BER and/or FEDERAL SOCIAL SECURITY NUMBER. All
invoices or New Yorlc..State standard vouchers submincd for payment
for the sale of goods or'services or the lease of real or personal propcny
,to a New York State agency must include the payee's identification
number, i.e., the sel1er's or lessor's identification number. The number
is either the payee's Fedcnll employer identification number or Federal
social security number, or both such numbers when the payee has both
such numbers. FiUlure to include this number or numbers may delay
payment Where the payee docs not have such number or numbers, the
payee, on itS invoice or New York State standard voucher, must give the
reason or reasons why the payee does not have such number or
numbers.
.
(a)
The Contr.letor will not discriminate against employees or
appl iants for employment because of race. creed. color, national origin.
sex. 'age. disability or marital status. and will undertake or continue
existing programs of affirmative action to ensure that minOrity group
members and women are afforded equal employment opponunitier
without discrimination. Affinnative action shan mean recruitment.
employment, job assignment, promotion, upgradings, demotion,
tr.I.nsfer, layoff: or tennination and ratcs of payor other fonns of
compensation;
(b) at the request of the contr.lcting agency, the Contr.lctor shall request
each employment agency, labor union, or authorized representative of
workers with which it has a collective bargaining or other agreement or
understanding, to furnish a wrinen statement that such employment
agency, labor union or representative will not discriminate on the basis
of race, creed, color, national origin, sex. age. disability or marital statUS
and that such union or representative will affirmatively cooperatc'in the
implementation of the contractor's obligations herein; and
(c) the Contractor shall state, in all solicitations or advertisements for
employees, that, in the perfonnance of the State contr.let, all qualified
applicantS will be afforded equal employment opponunities without .
discrimination because of race, creed, color, national origin, sex. age,
disability or marital status.
Contr.lctor will include the provisions of "a", "b", and "c· above, in
every subeontr.lct over $25,000.00 for the construction, demOlition,
replacement, major repair, renovation, planning or design of real
property and improvementS thereon (the "Work·) except where the
Work is for the beneficial use of the Contractor. Section 312 does not
apply to: (i) work. goods or services unrelated to this contract; or (ii)
(b) PRIVACY NOTIFICATIO~. (I) The authority to request the
above personal infonnation from a sel1er of goods or services or a lessor . employment outSide New York State; or (iii) banking services,
insurance policies or the sale of securities. The State shall consider
of real or personal property, and the authority to maintain such
information, is found in Section 5 of the State Tax Law. Disclosure of, complianee by a contr.lctor or subcontlaCtor with the requirementS c
any- federal law concerning equal employment opponunity which
this information by the sel1er or lessor to the State is mandatory. The
effectuates the purpose of this section. The contracting agency shall
principal purpose for which the infonnation is collected is to enable 'the
State to identify individuals, businesses and others who have been ' determine whether the imposition of the requirementS of the provisions
hereof duplicate or conflict ~th any such federal law and if such
delinquent in filing tax returns or may have understated their lax
duplication or conflict exists, the contracting agency shall Waive the
liabilities and to generally identify persons affected by the taxes
administcRd by the 'CommiSsioner of Taxation and Finance. The· applicability of Section 312 to the extent ofsuch duplication or conflict
Contractor will comply with all duly promulgated and lawful rules and
infonnation will be used 'for tax administration purposes and for any
ocher pwpose authorized by law.
'
regulations of the Governor's Office of Minority and Women's Business
(2) The personal infonnation is requested by the pUrchasing unit of the Development pertaining hereto.
agency contracting to purchase the goods or-services or lease the real or
13. CONFLICTING TERMS. In the event of a conflict between the
personal property covered by this contrael or lease. The infonnation is
terms of the contrael (inclUding any and all attachments thereto and
maintained in New York State's Central Accounting System by 'the
amendments thereof) and the tcnns of this Appendix A., the tcnns of this
Director of Stale Accounts, Office of the State Comptruller, AESOB,
Appendix A shall control.
Albany, New York 12236.
,
14. GOVERNING LAW. This contract shall be governed by the laws
11.
EOUAL
EMPLOYMENT
OPPORTUNITIES
FOR
of the State of New York except where the Federal sUpremacy clause
MINORITIES AND WOMEN. In accordance with Section 312 of the
requires otherwise.
Exc:anive Law, if this contr.lct is: (i) a written agreement or purchase
order instrument, providing for a total expenditure in excess of
1.5. LATE PAYMENT. Timeliness of payment and any interest to be
$25,000.00, whcri:by a contr.lcting agency is committed to expend or
paid to Contr.lctor for late payment shall be govemed by Article XI-A
does expend funds in return for labor, services. supplies, equipment,
of the State Finance Law to the extent required by law.
materials or any combination of the foregoing. to be performed for, or
rendered or furnished to the contr.leting agency; or (ii) a written
16. NO ARBITRATION. Disputes involving ,this contraet, including
agreement in excess of $ I00,000.00 whereby a contracting agency is
the breach or alleged breach thereof: may not be submitted to binding .
committed to expend or docs expend funds for the acquisition,
construction, demolition, replacement, major repair or ralovation of real . arbitration (except where statutorily authorized), but must, instead. be
heard in a coun ofcompetcntjurisdiction ofthe Slate ofNew York.
property and improvements thereon; or (iii) a written agreement in
cxci:ss ofSloo,ooo.oo whereby the owner of a Slate assisted housing
•
17. SERVICE OF PROCESS. In addition to the methods of servic ,
project is committed to expend or does expend funds for the acquisition,
allowed by the State Civil Pncticc Law &: Rules ("CPLR-). Contractor·
cons1JUC;tion, demolition, replacement, major repair or renovation of real
hereby consents 10 service of process upon it by registered or ccitified
property and improvements thcrcon for such project, then: ,
mail, return receipt requested. Service hereunder shall be cornpreti::
October: 1998
2
...
II
upon Contractor's actual receipt of process or 1
the State's receipt of
the return thereof by the United States POstal Service as refused or
undeliverable'. Contractor must promptly notify the State, in writing, of
each and evet)' change of address to which service of process can be
made. Service by ihe State to the last known address shall be sufficient.
Contractor will have thirty (30) calendar days after service hereunder is
complete in which to respond.
18. PROHIBITION
ON
PURCHASE
OF
TROPICAL
HARDWOODS. The Contractor certifies and wammts that all wood
products to be used under this contract award will be in accordance
with, but not limited to, the specifications and provisions of State
Finance Law §165. (Use of Tropical HardY{oods) which prohibits
purchase and use of tropical hardwoods, unless specifically exempted,
by the State or any governmental agency or political subdivision or
public benefit corporation. Qualification for an exemption under this'
law will be the responsibility of the contractor to establish to meet with
the approval of the State.
In addition, when any portion of this contract involving the usc of
woods. whether supply or installation. is to be performed by any
subcontractor, the prime ConlraetOr will indicate and certify in the
'submincd bid proposal that the subcontractor has been informed and is
in compliance with specifications and provisions. regarding use of
tropical hardwoods as detailed in §165 State Finance Law. Any such usc
must meet with the approval of the State; otherwise. the bid may not be
considered responsive. . Under bidder certifications, proof of
qualification for exemption will be the responsibility of the Contractor
to meet with the approval of the State.
(b) The Contractor has
'lied with the Federal Equal Opponunity Act
of 1972 (P.L. 92-261), A.. dmended:
.
(c) The Contractor agrees to make reasonable efforts to provide
notification to New York State residents of employment opportunities
on this project through listing any such positions with the Job Service
Division of the New York State Department of Labor, or providing such
notification in such manner as is consistent with existing collective
bargaining contracts or agreements. The Contractor agrees to document
these efforts and to provide said documentation to the State upon
request; arid
(d) The Contractor acknowledges notice that the State may seek to
obtain offset credits from foreign countries as a result of this contract
and agrees to cooperate with the State in these efforts.
21. RECIPROCITY AND SANCTIONS PROVISIONS Bidders are
hereby notified that. if their principal place of business is located in a
state that penalizes New York State vendors, and if the goods or
services they offer will be substantially produced or performed outside
New York State, the Omnibus Procurement Act 1994 amendments
(Chapter 684, Laws of 1994) require that they be denied contracts which
they would otherwise obtain. NOTE: South Carolina, Alaska, West
Virginia, Montana, Wyoming, Louisiana and Hawaii were the States
subject to this provision as of October, 1998. Contact NYS Empire
State Development for a current list of states subject to. this provision.
.,. MACBRIDE FAIR EMPLOYMENT PRINCIPLES.
In
accordance with the MacBride Fair Employment Principles (Chapter
807 of the Laws of 1992), the Contractor hereby stipulates that the
Contractor either (a) has no business operations in Northern Ireland, or
(b) shall talce lawful steps in good faith to conduct any business
operations in Northern Ireland in accordance with the MacBride Fair
Employment Principles (as described in Section 165 of the New York
State Finance Law), and shall permit independent monitoring of
compliance with such principles.
10. OMNIBUS PROCUREMENT ACT OF 1991. It is the policy of
New York State to maximize opportunities for the participation of New
York :iwe .business enterprises, including minority anti women-owncd
business enterprises as biddCfS, subcontractors and suppliers on its
procurement contracts. .
Information on the availability of New York Stale subcontractors and
suppliers as well as a dircciory of minority and women-owned business
enterprises is available from:
NYS Empire Stale Development
Minority & Women Owned Business Division
One Commerce Plaza
Albany, New York 12245
The Omnibus Procurement Act of 1992 requires that by signing this bid
proposal or contract, as applicable. Contractors certify that whenever the
total bid amount is greater than S I million:
(a) The Contractor has made reasonable efforts to encourage ·the
particij12lio.'l ofHcw Yc~ S~ Busim:ss Ent::p::se3 as :uppliers :md
subcontractors, including certified minority and women-owned business
entCfPriscs, on this project. and has retained the documCf'ltation of these
efforts to be provided upon request to the State;
October, 1998
3
IV''''''
• "''''''-
•
UI ~
INMATE PHONE RATES
ATTACHMENT G
IntraLATA Calls '
Usage Charges:
Mileage
DAY
First Minute
DAY
Ea. Addl Min
EVE
First Minute
EVE
Ea. Addl Min
NITEIWE
First Minute
NITEIWE
Ea. Addl Min
$0.1490
$0.1980
$0.2790
$0.3610
$0.0400
$0.0590
$0.1260
$0.1980
$0.0894
$0.1188
$0.1674
$0.2166
$0.02~b
$0.0522
$0.0593
$0.0977
$0.1264
$0.0140
$0.0207
$0.0441
$0.0693
NITEIWE
First Minute
NITEIWE
Ea. Addl Min
0-8
9·13
14-44
45·9999
$0.0354
$0.0756
$0.1188
Per Call Charges:
$1.58
Collect-Station to Station
nterLAT A Calls
Jsage Charges:
Mileaoe
DAY
First Minute
DAY
Ea. Addl Mi'n
EVE
First Minute
$0.2700
$0.2900
$0.3300
$0.3400
$0.3500
$0.3600
$0.1700
$0.1800
$0.1900
$0.2000
$0.2100
$0.2200
$0.2200
$0.2300
$0.2600
$0.2700
$0.2800
$0.2900
p·15
6-44
4.5-65
66-104
~05-164
~65·9999
EVE
Ea. Addl Min
$0.1300
$0.1500
$0.1600
$0.1700
$0.1800
$0.1900
$0.1700
$0.·1800
$0.2100
$0.2100
$0.2200
$0.2300
$0.1100
$0.1200
$0.1300
$0.1400
$0.1500
$0.1600
Per Call Charges~'
$3.00
Collect-Station to Station·
Inter$tate Calls
Usage Charges:
Mileage
0·10
11-22
23-55 .
56-124
125-292
293-430
431-925
926-1910
1911-3000
3001·4250
4251-5750
DAY
First Minute
DAY
Ea. Addl Min
EVE
First Minute
$0.2300
$0.2300
$0.2400
$0.2600
$0.2700
$0.2700
$0.2700
$0.2700
$0.2700
$0.3000
$0.3300
$0.2300
$0.2300
$0.2400
$0.2600
$0.2600
$0.2700
$0.2700
$0.2700
$0.2700
$0.3000
$0.3300
$0.1300
$0.1400
$0.1600
$0.1600
$0.1800
$0.1800
$0.1900
$0.1900
$0.2000
$0.2100
$0.2200
EVE,
Ea. Addl Min
$0.1300
$0.1400
$0.1600
$0.1600
$0.1800
$0.1800
$0.1900
$0.1900
$0.2000
$0.2100
$0.2200
NITEIWE
First Minute
$0.1200
$0.1200
$0.1300
$0.1300
$0.1500
$0.1500
$0.1500
$0.1600
"$0.1700
$0.1700
$0.1700
NITEIWE
Ea. Addl Min
$0.1200
$0.1200
$0.1300
$0.1300
$0.1500
$0.1500
$0.1500
$0.1600
$0.1700
$0.1700
$0.1700
Per Call Charges:
COllect-Station to Station
$3.00
"
Mel
INMATE PHONE RATES
1)
Day rates apply 8:00 am to, but n<?t including, 5:00 pm,
Monday through Friday.
21
Evening rates apply 5:00 pm to, but not including, 1'-:00 pm,
Sunday through Friday.
3)
Night rates apply 11 :00 pm to, but not including, 8:00 am,
all day Saturday, and until 5:00 pm on Sunday.
4)
The evening rates apply to the holidays listed below unless
a lower ra.te normally applies:
New Year's Day
Independence
Labor Day . .
Thanksgiving Day Christmas
. January 1
July 4
Nationally Recognized Day
Nationally Recognized Day
December 25
t'Al:it: Z of 2
ATfACHMENT H
ADMINISTRATIVE TRAFFIC RATES
2.~
Cents
On-Net to On-Net per minute
5.7 Cents
On-Net to Off-Net Intra-state per m,inute
6.0 Cents
On-Net to Off-Net Inter-state per minute
98.0 Cents
Video Bridging per minute
,
ATTACHMENT I
(INTENTIO.NALLY LEFT BLANK)'
ATTACHMENT J
FACILITIES WITH MONITORING EQUIPMENT
FACILITY
#OF PHONES
ADIRONDACK
31
LAKEVIEW
ALBION
54
LAKEVIEW ASACTC
30
41
ALTONA
31
LIVINGSTON
33
ARTHURKILL
39
MARCY
74
ATTICA
89
MID-ORANGE
44
AUBURN
45
MIDSTATE
98
BAREHILL
71
MOHAWK
100
BAYVIEW -
8
45
MOUNT MCGREGOR
21
OGDENSBURG
27
ONEIDA
55
CAPE VINCENT
30
64
ORLEANS
CHATEAUGAY
10
OTISVILLE-
64
40
CLINTON
113
PHARSALIA
11
COLLINS
60
QUEENSBORO
38
COXSACKIE
83
DOWNSTATE
26
SHAWANGUNK
38
EASTERN
SING SING
77
SOUTHPORT
32
ELMIRA
78
7
103
SULLIVAN
40
FISHKILL
79
TACONIC
17
FRANKLIN
72
ULSTER
40
GABRIELS
19
WALLKILL
GOUVERNEUR
63
WASHINGTON
25
47.
GOWANDA
WATERTOWN
51
GREAT MEADOW
78
82
WENDE
75
GRE~N
91
WILLARD
GREENE
71
WOODBOURNE
39
48
GROVELAND
64
32
WYOMING
75
BEDFORD HILLS
BUTLER MINIMUM
EDGECOMBE
HAVEN
HUDSON
.
FACILITY
#OF PHONES
RFP Attachment J (2000)
J
. RIVERVIEW
48
ATTACHMENT K
(INTENTIONALLY LEFT BLANK)
ATTACHMENT L
VPN SITE COL _5
ivnelxls 611912000
Use to Create Videoconferencing Numbers for New Sites
Page 1
·CODEON WHAT WAS
BILL
OrALED
221
230
222
091
223
540
224
150
225
000
226
010
227
560
228
310
229
120
230
870
231
520
232
340
233
220
234
210
235
180
236
580
237
550
238
860
239
020
240
470
241
130
242
240
243
100
244
320
245
110
246
050
247
530
248
380
249
810
250
040'
251
080
252
670
253
460
254
270
255
850
257
600
258
.360
259
800
260
590
. 261
490
262
280
263
480
264
390
265
190
266
510
LOCATION
'.
Adirondack
Albion
. Altona
Arthurkill
. Attica
Auburn
Bare Hill
Bayview
Bedford Hills
Butler ASACTC
ButlerSICF
Beacon
Camp Gabriel
Camp Georgetown
Camp Pharsalia
Cape Vincent
Cayuga
Chateaugay
Clinton
Collins
Coxsackie
Downstate
Eastern
Edgecombe
Elmira
Fishkill
· Franklin
Fulton
· Gouverneur
· Great Meadow
Green Haven
Gre.ene
Groveland
Hudson
· Hale Creek
L~keview Shock
Lincoln
Livingston
Lyon Mt.
Marcy .
Mid-Qrange
; Mid-State
~ Mohawk
: Monterey Shock
: Moriah Shock
,
.
ATTACHMENT M
DOCS' SITES WITH AN NEC NEAX PBX
AS OF JULY 2000
..
ADIRONDACK
ALBION
ALTONA
ARTHURKILL
ATTICA
AUBURN
BARE HILL
BAYVIEW
BEACON
BEDFORD HILLS
BUTLER
CAMP GABRIELS
.CAMP GEORGETOWN
CAMP PHARSALIA
CAPE VINCENT
CAYUGA
CLINTON
COLLINS
COXSACKIE
DOWNSTATE
EASTERN
EDGECOMBE
ELMIRA
FISHKILL
FIVE POINTS
FRANKLIN
FULTON
GOUVERNEUR
GOWANDA
GREAT MEADOW
GREEN HAVEN
GREENE
GROVELAND
HALE CREEK
HUDSON
LAKEVIEW
LINCOLN
LIVINGSTON
.LYON MOUNTAIN
MARCY
MID-ORANGE
MIDSTATE
MOHAWK
MONTEREY
. MORIAH
MT. MCGREGOR
OGDENSBURG
ONEIDA
ORLEANS
OTISVILLE
QUEENSBORO
RIVERVIEW
SHAWANGUNK
SING SING
SULLIVAN
SUMMIT
TACONIC
ULSTER
UPSTATE
WALLKILL
WASHINGTON
WATERTOWN
WENDE
WILLARD
WOODBOURNE
WYOMING
ADMINISTRATIVE OFFICE
WATERVLIET AVE.
'.
·,
ATIACHMENTN
DOCS NEC NEAX PBX INSTALLATION SCHEDUL.E
FACILITIES SCHEDULED TO CUTOVER 8\00 THROUGH 3\01
INSTALLATION DATES ARE NOT AVAILABLE
1.
.SOUTHPORT
2.
3.
4.
CHATEAUGAY
ROCHESTER - CURRENTLY NO T1 SERVICE
BUFFALO - CURRENTLY NO T1 SERVICE
ADMINISTRATION OFFICES
1.
2.
3.
TRAINING ACADEMY. NEW SCOTlAND AVE. ALBANY
CORCRAFT, 550 BROADWAY, MENANDS
CENTRAL ADMINISTRATION, 1006 35lli AVE. LONG ISLAND CITY
...
,
.
.
. ATTACHMENT 0
.
NON FACILITY
CIRCUITS
Facility/User ._.- .-_
'" -- Function
---oCcicatlon°•... :-.~· '. :..:' _-_
I _
- - ExchangeDOCS
._ _. DOCS'Office
1 Watervliet Ave
Albany, NY
518 - 435
----I
DOCS Support Ops.
DOCS Office
550 Bwy I Support Ops"- .
Albany, NY
518 - 432 __...._.. 0_.
DOCS Training
DOCS Office"
New Scotland Ave
-.- Albany, NY 518 - 453
--.-----1
DOCS Central Office
DOCS Office
:
875 Central I Centfciiofc __..__ Albany, NY .._- -----. '518" =432 .~~.~. .. - DOCS Central Office
CNT Backup
DOCS Building 2
.
Albany, NY
518 - 457 __.
DOCS Central Office
CNT Backup
DOCS Building 2
.._ ....__
Albany, NY
518 _457 _.__.-_-_..- - - - 1
DOCS Central Office
Facility Dial Backup
DOCS Building 2
Albany. NY
518 - 457
DOCS Central Office
.__ Facility Test
DOCS Building 2 . . ... ~. Albanv. NY ~~._.
1(518)
DOCS Sing Sing
_
__.. _ Facility Office
2 Church Street
Osslnin~ ....I.@1~t- ~~~
.._.__
DOCS Rochester
'Facility Office
470 Ford Street·
Rochester. NY
1(716) - 454
DOCS Long Island
DOCS Office -·--·----+1~0~-0=6~3~5t~h-:A-v-e:·-·: . Long Island City. NY ..
!(718) - 626'"
- .
:'451:..... _.:._ . . _.
p'
_
_
_..
DOCS Buffalo ""'"'' ~.o.:_-~.~~~.:- Day reporting .~:-=.~--_
Rikers Island
DOCS Applications
Adam Clayton Powell---=-~=:~ .... t'i~.FI~..m.§!ate flffice Building
Albany Medical C~nter. .
'" I
Albany Medical Center*
:AIDS
t
. . _.-
Water Mahoney'SOS
10-10 Hazen St.
.. 163 West 125th str-e-et
Albany ~e~ic~, qenter
66 Hackett Blvd
~.o. NY _~_._ ...._...._ :(716~ :84?
E. Elmhearst, NY
.H718).: 546..
New '(ork City __ '''__ '''_'. 1(2'12) -"96~
~J~.aDJ.~ NY. .
j~~1~. ~§.?
Albany. NY
1\518/- 262
-
-
~=
. ....._ - - - 1
...... _----1
.,-_.-
'
.
ATTACHMENT P
INDUSTRIES SITES
550 Broadway, Menands
Albion Correctional Facility
Auburn Correctional Facility
Attica Correctional Facility
Coxsackie Correctional Facility
Clinton Correctional Facility
Eastern Correctional Facility
Elmira Correctional Facility
Fishkill Correctional Facility
Great Meadow Correctional Facility
Green Haven Correctional Facility
Mid Orange Correctional Facility
Wallkill Correctional Facility
-
AttachmentQ~--------
DOCS VideoConferencing Sites by HUB
lil,ian Hub
Bare HIli
Clinton
Clinton,
Adirondack
Franklin
Upstate
Upstate
Altona
Number 0) video GII/ts:
~lmira Hub
Auburn
Auburn
Elmira
Southport
Southport
Cayuga
Five Points
Five Points
Number 0) Yldeo GilliS:
sreat M eadoJV Hub
Bldg 2
Coxsackie
Great Meadow
Greene
875 Central
Governor's Office (Alb)
Albany Medical Center
'Training Academy
Colitsackie
Mt McGregor
Division of Parole
Mt. McGregor
Great Meadow
Coxsackie
Washington
Washington
875 Central
Watervliet Ave
Bldg 2
Greene
Number 0) Yldeo GlUtS:
Green Haven Hub
Green Raven
Downstate
Bedford Hills
Fishkill
Fishkill
Bedford Hills
Green Haven
Number 0) Yldeo GillIS :
Wedncsday, July 19. 2()(j(j,
•
P~l
'
.
MainProfile
Other Uses
Proposed sites based on data received from various Programs
New York City Hub
Queens6oro
Governor's Office (NYC)
Arthurkill
Bayview
Sing Sing
Sing Sing
Division of Parole NYC
Number 0) Puleo UIIIIS:
Installed
Installed
Installed
Installed
Installed
Installed
Installed
Education
Various
Telemedicine
Telemedicine
Telemedicine
Regional Training
Parole
Regional I rammg, Legal proceed,"
nieetings
I elemedlcme
Telemedicine
Telemedicine·
Regional Training
Telemedicine
Telemedicine
Legal proceedmgs
Legal proceedings, INS
Legal proceedings, training
Legal proceedings
Ielernedlcme
Telemedicine
Telemedicine
INS
Telemedicine .
Regional Training
Telemedicine
Various
Telemedicine
Telemedicine
legal proceedmgs
Legal Proceedings'
Legal proceedings
I elemedlclOe
Regional Training
Telemedicine
Telemedicine
Telemedicine
Telemedicine
Parole Hearmgs, INS hearings (tax:-Telemedicine, meetings, in service
I elemedlclOe
Education
Telemedicine
Education
Telemedicine
Telemedicine
Telellledicine
Telemedicine
Telemedicine
Regional Training
Telemedicine
DOCS Partner
DOCS Partner
Parole
INS, legalproce&hngs
Legal Proceedings, INS, ParQle
. Legal proceedings, INS
Legal proceedings, INS
Parole. legal proceedings
Legal proceedings, INS
Legal proceedings, training, INS. P
INS
INS, legal proceedings
Meetings
Legal Proceedings, INS
Court of Claims pilot
Oneida Hub
Mohawk
Mid-State
Walsh Medical
Oneida
Marcy
Oneida
Number 0] Puleo Ulllis :
Sullivall Hub
EaStern
Shawangunk
Sullivan
Ulster
Wallkill
Eastern .
Woodbourne
Ulster
Ulster
Mid-Qrange
Meetings, training
Number 0) Pltleo OlltiS:
Watertown Hub
Rtvervlew
Riverview
Cape Vincent
Watertown
Gouverneur
Ogdensburg
Number oj Yltleo GilliS :
Wende Hub
Attica
Gowanda
Groveland
Orleans
Collins
Albion
Gowanda
. Wyoming
Wende
Attica
Orleans
Strong Memorial Hospital
Strong Memorial Hospital
Division of Parole - Buffalo
Wednesday, July
~9.
2000
Page 2
•
AtUiChmen fTJ
DOCS' Video Co nferencing Sites by HUB
~
Albion
Lakeview
Lakeview
Livingston
Installed
Installed
Installed
Installed
MalnProfile
Other Uses
Proposed Sites based on data received from various Programs
Education
INS
Telemedicine
Telemedicine
Legal proceedings, INS
Legal proceedings, training
Number oj Video Onlis: IS
Total Number 01 Video Units: 90
wednesday, July 19. 2UOO
•
•
Page)
J
LAN
LAN
Bay Networks·
5000
1
2
3
4
5
6
1
8
DOCSLANIWAN
Configuration
Monday. July 31.2000
9
10
(
Slot Assignment
5310/A
5380 w/1OOmb
5380 w/100mb
5380 w/100mb
5399
5300PS
Empty
5625HD
5720M
(OGSlNYeNetfDMVnnternet
~
m
g.
3
CD
='
ATTACHMENT S
PROPOSAL TABLE OF CONTENTS
. I.
Executive Summary
This should describe the bidd.er offering in a non-technical style. The person
authorized to bind the firm to the costs included in the proposal should sign the
executive summary.
II.
Contractual Requirements
This section must be organized in the same manner as the RFP with the bidder's
response to each requirement in the appropriate place.
III.
Performance Requirements
This section should acknowledge acceptance of the performance requirements
and describe how each requirement will be met with the r~sources available.
This section should include any referenced technical materials.
IV.
General Bid Conditions
This section must be organized in the same manner as the RFP with the bidder's
response to each requirement in the appropriate place.
V.
Bid Requirements
This section must be organized in the same manner as the RFP with the bidder's
response to each requirement in the appropriate pla.ce.
'.
--
.J
EXHIBIT B
Contractor's Response and Clarification to
DOC~' Questions Concerning Contractor~s-er-oposal)
STATE OF NEW YORK
DEPARTMENT OF CORREcnONAL SERVICES
THE HARRIMAN STATE CAMPUS
/
1220 WASHINGTON AVENUE
ALBANY. N.Y. 12226·2050
GLENN S. GOORD
RJCHA(U) D. ROY
COMMISSIONEll
ASSISTANT COMMISSIONER
November 13, 2000
Mr. Tom Fulton
WORLDCOM
5050· TIlgman Street
Suite 450
Allentown, PA 18104
Dear Mr. Fulton:
It has been brought to DOCS' attention that WoridCom may have provisioned
. (along with NEG) the PBX to function as an LEC Central End Office. This arrangement
may fall outside of any normal provisioning process, as well as the tariffing process.
Please provide clarification by close of business Thursday, November 16,2000.
Sincerely,
';[";'" ~ 1./ if: /4; L
_t~
-,
. - 4/
?
Edmund F..Kob~rg.er
Data Communications Specialist
Management Information Services
EFKldl
cc:
Ron Courington, MIS
Sharon Shear, MIS
Steve Gasorowski, MIS
Ken VanDeWal, MIS
-.-_----
WORLDCOM
WortdCom Govemment Markets
Commerce Plaza III
5050 Tilghman St. Suite 450
Allentown. PA 18104
November 16.2000
SENT VIA FAX AND MAIL
Mr. Edmund F. Koberger
Data Communications Specialist
NYS Department of Coaectional Services
1220 Washington Avenue
Building #2 - MIS Unit
Albany. New York 12226-2050
Fax: 518-485-1524
Request for Clarification: WorldCom's Proposal for Inmate Call Home
Telephone Services
--
Re:
Dear Mr. Koberger:
MCI WORlDCOM Communications, Inc., on behalf of itself and its U.S.-based affiliates
and their respective successors (together, ceWorldCom·~ is pleased to submit its response to
the New York State (NYS) Department of Correctional Services· (DOCS~ request for
clarification -.concerning the company's proposal to provide Inmate Call Home Telephone
Services.
Per your request, attached is WorldCom's response tb NYS DOCS' request for clarification
on CAMAlMP signaling. Also included with this mailing is a copy of Section 6 - Circuit
Associated Signaling from the 'Notes on the BOC Intra-LATA Networks' (I'R.-NPIrO00275
Issue 1, April 1986) as a follow up to our initial discussions on this issue. Please call me if
you have any questions regarding WorldCom's response or require additional information.
Sincerely,
2fr~
Tom Fulton
Government Account Executive
WorldCom Government Markets
Enc:
WorldCom's Clarification Response for the NYS DOCS Inmate Call Home Telephone
Service Proposal
Section 6 - Circuit Associated Signaling 'Notes on the BOC Intra-LATA Networks'
.~------
WORLDCOM
State of New York Inmate Call Home Telephone
Service
Response to Clarification Questions
November 16, 2000
Submitted by:
Point of Contact:
MCI WoridCom Communications. Inc.
Government Markets
8200 Greensboro Drive
McLean. Virginia 22102-3803
Mr. Tom Fulton
Government Account Executive
Voice: 610-:391-7529
Email: thomas.j.fulton@wcom.com
WORLDCOM
PROPOSAL FOR THE STATE OF NEW YORK INMATE CALL HOME TELEPHONE SERVICE
This document presents WorldCom's response to the clarification question issued by the New
York State (NYS) Department of Correctional Services (DOCS) on November 13, 2000, with
regard to WorldCom's October 2, 2000, proposal to provide an Inmate Call Home Telephone
Ser0ce.
1. Re: Clarification required as follows:
It has been brought to DOCS' attention that WorldCom may have
provisioned (along with NEC) the PBX to function as an LEG
Central End Office. This arrangement may fall outside of any
normal provisioning process. as well as the tariffing process.
Please provide clarification by close of business Thursday,
November 16. 2000.
. WORLDCOM Response: The provisioning of CAMA/MF signaling in WORIDCOM's
networking solution provided to NYS DOCS, in conjunction with the NY DOCS NEC PBXs at
each correctional facility. does not result in a situation whereby NYS DOCS PBXs or
WORLDCOM network switches function as a LEC Central End Office. CAMA/MF signaling
is a PSTN (public Switched Telephone Network) standard for Special Tandem Signaling that .
WORLDCOM has incorporated into our Maximum Security product offering for solutions
provided to NYS DOCS. This signaling is used solely for the screening of traffic to ensure that
inmate traffic is transmitted only to those persons authorized by NYS DOCS to receive calls
from inmates under the Inmate Call Home Program.
WORLDCOM tariffs the charges that we expect userS to pay for the services we are providing,
and we do not tariff how we provide the services (i.e. CAMA/MF - ANI).
A copy of Section 6 - Circuit Associated Signaling from the 'Notes on the aoc Intra-LATA
Netw(~rks' (fR-NPL-000275 Issue 1, April 1986) will be furnished in a separate mailing for the
State's review.
Response to Clarification Questions
Page 1
STATE OF NEW YORK
DEPARTMENT OF CORRECfIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY, N.Y. 12226-2050
GLENN S. GOORD
RICHARD D. ROY
COMMISSIONER
ASSISTANT COMMISSIONI:R
November 7, 2000
Mr. Tom Fulton
WORLDCOM
5050 Tilgman Street
Suite 450
Allentown, PA 18104
Dear Mr. Fulton:
Our Counsel's Office has drafted the following modification to Part 2.18 of the RFP by
adding a subdivision "c." as follows:
"When there is a material conflict between the Provider's obligations
to DOCS pursuant to this contract and its obligations imposed by the
Federal Communications Commission (FCC), FCC rules or regulations,
or other applicable Federal law, the Provider's contractual obligations to
DOCS will be deemed modified to the extent required by the Federal
Communications-Gommission (FCC), FCC rules or regulations, or other
applicable Federal.law."
Please respond "R~ad and Agreed" to the above modification. We expect a response
by close of business Friday, November :to, 2000 to facilitate our review of your proposal.
Please fax your responses to my attention at (518) 485-1524 and send the original by mail.
Sincerely,
~;{7,4
Edmund F. Koberger
Data Communications Specialist
Management Information Services
EFKldl·
cc:
Ron Courington, MIS
Sharon Shear, MIS
Steve Gasorowski, MIS
Ken VanDeWal, MIS
George Glassanos, Counsel's Office
"'"----;
WORLDCOM
WorldCom Government Markets
Commerce Plaza III .
5050 rdghman St. Suite 450
Allentown. PA 18104
November 10.2000
SENT VIA FAX AND MAIL
~.EWnundF.Kob~g~
Data Communications Specialist
NYS Department of COIIeetional Services
1220 Washington Avenue
Building #2 - MIS Unit
Albany. New York 12226-2050
Fax: 518-485-1524
Request for Clarification: WorldCom's Proposal for Inmate Call Home'
Telephone Services
Re:
Dear Mr.
Kob~
MCI WORLDCOM Communications, Inc., on behalf of itself and its U.S.-based affiliates
and their respective su~sors (togeth~, 'WorldCom") is pleased t9 submit its response to
the New York State (NYS) Department of COIIectional Services' (DOCS, request for
clarification concerning the company's proposal to provide Inmate Call Home Telephone
Services.
P~
your request, attached is WorldCom's response to NYS DOCS'~~dification to Part
2.18 of th.e RFP adding a subdivision "c'·. Please call me if you have any questions regarding
WorldCom's response or require additional information.
om Fulton
Gov~ent Account
Executive
WorldCom Government Markets
Enc:
WorldCom's Clarification Response for the NYS DOCS Inmate Call Home Telephone
Service Proposal
~------
WORLDCOM
State of New York Inmate Call Home Telephone
Service
Response to Clarification Qu.estions
November 10, 2000
Submitted by:
Point of Contact:
MCI WorldCom Communications. Inc.
Government Markets
8200 Greensboro Drive
Mclean, Virginia 221 02~3803
Mr. Tom Fulton
Government Account Executive
Voice: 610-391-7529
Email: thomas.j.fulton@wcom.com
------
WORLDCOM
PROPOSAL FOR THE STATE OF NEW YORK INMATE CALL HOME TELEPHONE SERVICE
[: ~:,:' :': : -:; ;~': :" :~(;/:~";::T-·~;;:r:;:.;;;·{)~§:i"·;~~~~) ~.:;7~:;:?\{(::~;.?,T~~:: }:f;:~:~::{~?'~~::):~~ ~.;:·::~T?: :.~.':? \~:~::~-~~.:: -'~'f i.: ,., -: .:':~ ,:. :.,; '~~~. Y::l
(:' .WORLDCOM~S ·ReSP.ONSE.:TO:.'CliARIFICATfON;Qu'EstIONS
:~.~ ·~j,:;.j.::.iL{g;n;JL;'; 'C;:~~~"l~;;(;~~{'L~:~;;;};:::;::'.:;
·.·oJ
'I
•.. .
'.....•. :. '. ......,.'•.
nus document presents WorldCom's response to the cl.a1i6.cation question issued by the New York State (NYS) Department of Correctional Services (DOCS) on November 7, 2000, with
regard to WorldCom's October 2,2000, proposal to provide an Inmate Call Home Telephone
Service.
1. Re: Response to modification to Part 2.18 of the RFP
adding a subdivision "c" as follows:
When there is a material connict between the Provider's
obligations to DOCS pursuant to this contract and its obligations
imposed by the Federal Communications 90mmission (FCC),
FCC rules or regUlations, or other applicable Federal law, the
Provider's contractual obligations to DOCS will be deemed
modified to the extent reqUired by the Federal Communications
Commission (FCC), FCC rules or regulations, or other applicable
Federal law.
Read and agreed
Response to Clarification Questions
Page 1
STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
THE HARRJMAN STATE CAMPUS
1220 WASHINGTON A VENUE
ALBANY, N.Y, 12226-2050
GLENN S. GOORD
RICHARD O. ROY
COMMISSIONER
ASSISTANT COMMISSIONER
October 26,2000
Mr. Tom Fulton
WORLDCOM
5050 TUgman Street
Suite 450
Allentown, PA 18104
Dear Mr. Fulton,
This is to confirm that you will be providing a' demonstration of the services you
have proposed in response to the Inmate ~all Home RFP on November 8,2000. In
addition, DOCS staff would like to see the items on the attached list demonstrated'
and/or discussed.
.
If you have any questions, please contact me at (518) 457-2540.
Sincerely,
j' "
.
,_
J- ;f.'- --4
/ :
1\ ~l-v:;u ..,
l41?7Ut"".
Edmund F. Koberger
Data Communications Specialist
Management Information Services
attachment
cc:
Ron Courington
Steve Gasorowski
Sharon Shear
Ken VanDeWal
Search by Notes on Recorder System.
Security of Recording & Notes Field.
How do you handle Video problem?
Demonstrate ticket system.
How does vendor and DOCS Administrator remotely access site equipment for
maintenance? Demonstrate any backup access..
Demonstration of recording.
See entire call process including every step of validation.
Demo of site monitoring & value added services.
Describe CDR to billing process.
Demo of how DOCS staff places blocks on accounts.
Is remote access from
bocs main office transparent on local equipment/workstation?
Describe your plan for maintaining the on-net dialing plan during the initial take over.
Demonstrate prQducts that DOCS will have access to to manage the network.
View physical requirements for equipment:
Remote playback of recordings.
STATE OF NEW YORK
DEPARTMENT OF CORRECfIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY. N.Yo 12226-2050
GLENN S. GOORD
RICHARD D. ROY
COMMISSIONER
ASSISTANT COMMISSIONER
October 24, 2000
Mr. Tom Fulton
WORLDCOM
5050 Tilgman Street
Suite 450
Allentown, PA 18104
°
Dear Mr. Fulton:
I have some additional questions and concerns about the proposal you submitted in
response to the NYS DOCS Inmate Call Home Telephone ServiceRFP. Please either answer
the question or state "Read and Agreed" to each issue listed below. We expect a response by
close of business Friday. October 27, 2000 to facilitate our review of your proposal. Please
fax your responses to my attention at (518) 485-1524 and send the original by mail.
1)
Re: Response to 5. 2.d. - Page 182
°
Although DOCS will make every reasonable effort-to' meet the requirements
outlined in 8, 9 & 10, we cannot guarantee those conditions at alt of our
locations. How does this affect your proposaL?
~>7~
Edmund F. Koberger
Data Communications Specialist
Management Inferrnation Services.
EFKldl
cc:
Ron Courington
Sharon Shear
Steve Gasorowski
Ken VanDeWal
wO--R""""":L~D-COM
WottdCom Government Mart<ets
Gommerce Plaza III
5050 lllghman St. Suite 450
Anentown, PA 18104
October 27, 2000
SENT VIA FAX AND MAIL
Mr. Edmund F. Koberger
Data Communications Specialist
.
NYS Department of Correctional Services
1220 Washington Avenue
Building #2 - MIS Unit
Albany, New York 12226-2050
Fax: 518-485-1524
Request for Clarification: WorldCom's Proposal for Inmate Call Home
Telephone Services
Re:
Dear Mr.
~berger:
.
MCI WORI..DCOM Communications, Inc., on behalf of itself and its U.S.-based affiliates
and their respective successors (together, "WorldCom") is pleased tq submit its response to
the New York State (NYS) Department of Correctional Services' (DOCS') request for
clarification concerning the company's proposal to provide Inmate Call Home Telephone
Services.
Per your request, attached is WorldCom's response to NYS DOCS' question number 1, issued
on October 24, 2000.
.
.
Please call mOe if you have any questions regarding WorldCom's response or require additional
information.
.
Sincerely,
~
-roYVl 3. ~~ \-vA~
Tom Fulton
Government Account Executive
WorldCotn Government Markets
Enc:
WorldCom's Clarification Response for the NYS DOCS Inmate Call Home Telephone
Service Proposal
'~-'- - -
WORL D COM
State of New York Inmate Call Home Telephone
Service
Response to Clarification Questions
October 27, .2000
Submitted by:
Point of Contact:
Mel Wor1dCom Communications. Inc.
Government Markets
8200 Greensboro Drive
Mclean. Virginia 22102-3803
Mr. Tom Fulton
Government Account Executive
Voice: 610-391-7529
Email: thom~s.j.fulton@wcom.com
+:.--:..--
WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
This document presents WorldCom's response to the clarification questions issued by the New
York State (NY$) Department of Correctional Services (DOCS) on October 24, 2000, with
regard to WorldCom's October 2, 2000, proposal to provide an Inmate Call Home Telephone
Service. For ease of evaluation and review, WorldCom has included each NYS DOCS' question
prior to each WorldCom response:
1. Re: Response-to 5.2.d - Page 182
Although DOCS will make every reasonable effort to meet the
requirements outlined in 8, 9, & 10, we cannot guarantee those
conditions at all of our locations. How does this affect your
proposal?
WorldCom understands that NYS DOCS cannot guarantee WorldCom's preferred
environmental conditions at all locations. Therefore, no impact is made to the company's
proposal.
.
Response to Clarification Questions
Page 1
STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY, N.Y. 12226·2050
GLENN S. GOORD
RICHARD D. ROY
COMMISSIONER
ASSISTANT COMMISSIONER
October 23.2000
Mr. Tom Fulton
WORLDCOM
5050 TUgman Street
Suite 450
Allentown, PA 18104
Dear Mr. Fulton:
.
I have some additional questions and concerns about the proposal you submitted in
response to the NYS DOCS Inmate Call Home Telephone Service RFP. Please either answer
the question or state "Read and Agreed" to each issue listed below. We expect a response by
close of business Thursday, October 26, 2000 to facilitate our review of your proposal. Please
fax your responses to my attention at (518) 485-1524 and send the original by mail. For
question #2, do not fax your response; please mail under separate cover to Ron Courington's
attention.
1)
Re: Response to 5.2 - Page 142
You have clarified that WORLDCOM will agree to. provide separate T1s for
video (where specified) and data (total of two T1s) in addition to the T1s
necessary to carry administrative and inmate voice tr~ffic AND you have
agreed to increase the capacity of the data circuit(s) terminating at DOCS
BUilding #2.by 1.5 Mbps as each DOCS location T1 data circuit is cutover.
What affect, if any. does this have on your targeted completion date of
11127/01?"
.
2)
Re: Response to 3.5 - Cost Proposal
In your respo.nse to the cost component, you propose reductions in the
commission structure for each 30 days of added storage. We need the actual
charges for these upgrades without any reduction to the commissions. It is
DOCS option as to ~ow payment would be made.
~incerely,
.
(,
(- / l
C~l.'?'·l.o .·c!.;.f I'c."{.- '/(-.
Edmund F. Koberger
Data Communications Specialist
Management Information Services
C:FKldl
,.
Ron Courington
Sharon Shear
Steve Gasorowski
Ke':l VanDeWal
"
-r:.-__.
WORLDCOM
WOf1dCcm Government Markets
Commerce Plaza III
5050 Tilghman Sl Suite 450
ADentown. PA 18104
October 26, 2000
SENT VIA FAX AND MAIL
Mr. Edmund F. Koberger
Data Communications Specialist
NYS Department of Correctional Services
1220 Washington Avenue
Building #2 - MIS Unit
Albany, New York 12226-2050
Fax: 518-485-1524
Request for Clarification: WorldCom's Proposal for Inmate Call Home
Telephone Services
Re:
Dear Mr. Koberger:
MCl WORLDCOM Communications, Inc., on behalf of itself and its U.S.-based affiliates
and their respective successors (together, (Wo~dCom") is pleased to submit its response to
the New York State (NYS) Department of Correctional Services' (DOCS') request for
clarification concerning the company's proposal to provide Inmate Call Home Telephone
Services.
Per your request, attached is WorldCom's response to NYS DOCS' question number 1, issued
on October 23, 2000, with respect to WoddCom's ability to meet the' completion date of
11/27/01. Our response to question 2 is provided under separate cover directly to Ron
Courington.
Please call me if you have. any questions regarding WoridCom's response or require additional
information.
.Sincerely,
Tom Fulton
Government Account Executive
WoridCom Government Markets .
Enc:
WoridCom's Clarification Response for the NYS DOCS' Inmate Call Home Telephone
Service Proposal
~.,i&/8l;S;
_
WORLDCOM
State of New York Inmate Call Home Telephone
Service
Respons~ to
Clarification Questions
October 26, 2000
Submitted by:
Point of Contact:
MCI WorldCom Communications. Inc.
Govemment Markets
8200 Greensboro Drive
Mclean. Virginia 22102-3803
Mr. Tom Fulton
Government Account Executive
Voice: 610-391-7529
Email: thomas.j.fulton@wcom.com
~---~
.
WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
This document presents WorldCom's response to the clarification questions issued by the New
York State (NYS) Department of Correctional Services (DOCS) on October 23,2000, with
regard to WorldCom's October 2, 2000, proposal to provide an Inmate Call ~ome Telephone
Service. For ease of evaluation and review, WorldCom has included each NYS DOCS' question
prior to each WorldCom response.
1. Re: Response to 5.2 - Page '142
You have clarified that Wor1dCom will·agree to provide separate
T1s for video (where specified) and data (total of two T1s) In
addition to the r1 s necessary to carry administrative and inmate
voice traffic AND you have agreed to increase the capacity of the
data circuit(s). tenninating at DOCS Building #2 by 1.5 Mbps as
each DOCS location is cutover. What affect. if any. does this
have on your targeted completion date of 11/27/01?
This data and capacity design for NYS DOCS will have no impact on W9rldCom's targeted
completion date of 1-1/27/01.
2. Re: Response to 3.5 - Cost Proposal
In your response to the cost component, you propose reductions
in the commission structure for each 30 days of added stor.age.
We need the actual charges for these upgrades without any
red.ucti~n to the commissions. It is DOCS option as to how
payment would be made.
Per NYS DOCS' .instructions in its letter to WorldCom dated October 23,2000, WorldCom has
provided its response to this question under separate cover directly to Mr. Ron Courington.
Response to Clarification Questions
Page 1
.,J-
IIIIQ~R~'LD"="COM
WcrtdCGm Government Mar1<ets
Commerce Plaza III
5050 TIlghman Sl Suite 450
AUentown. PA 18104
October 26. 2000
SENT VIA MAIL
Mr. Ron Courington
NYS Department of Correctional Services
1220 Washington Avenue
Building #2 - MIS Unit
Albany. New York 12226-2050
Re:
Request for Clarification: WorldCom's Proposal for Inmate Call Home
Telephone Services
Dear Mr. Courington:
MCI WORLDCOM Communications. Inc.• on behalf of itself and its U.S.-based affiliates
and their respective succes.sors (together. 'WorldCom·j is pleased to submit its response to
the New York State (NYS) Department of Correctional Services· (DOCS') requ~t for
clarification concerning the company·s proposal to provide Inmate Call Home Telephone
Services.
Per Ed Koberger"s request. attached is WorldCom·s response to NYS DOCS· question number
2. issued on October 23. 2000. ~th respect to ~orldCom·s cost proposal. OQr response to
.question 1 is provided under separate cover directly to Ed Koberger.
Please call me if you have any questions regarding WorldCom's response or require additional
infonnation.
Sincerely,
Tom Fulton
Government Account Executive
WorldCom Government Markets
Enc:
WorldCom·s Clarification Resp.onse for the NYS DOCS Inmate Call Home Telephone
Service Proposal
.
-+c.
.
WORLDCOM
PROPOSAL FOR THE STATE OF
New YORK INMATE CALL HOME TELEPHONE SERVICE
"
nus document presents WorldCom's response to the clarification questions issued by the New
York State (NYS) Department of Corrcaional Services (DOCS) on October 23, 2000. Wilh
regard.to WorldCom's October ~ 2000, proposal to provide an Inmate Call Home TeJephone
Service. For ease of evaluation and review, Worldeom has included each NYS DOCS' question
prior to eacli WorldC..om response.
1. Re: Response to 6.2 - P,age 142
You have clarified that WorldCom will agree to prOVide separate
T1s for video (where specified) and data (total of two T1s) In
addlUon to the i1s necessary to carry administrative and Inmate
voice traffic AND you h.ave agreed to increase the capacity of the
data clrcult(s) terminating at DOCS Building #2 by 1.& Mbps as
each DOCS location Is cutover. What affeo~ If any, does this
have on your targeted completion date of 11/27/01?
This data and capacilY design for NYS DOCS will have no impact on WorldCom's targeted
completion date of 11127101.'
,
2. Re: Rospons8 to 3.5 - Cost Proposal
In your response to the cost component. you propose reductions
In the commission structure for each 30 days of added 6torage.
We need the actual charges for these upgrades without any,
reductJon to the commlsslons. It is DOCS opUon as to how
payment would be made.
Should NYS DOCS desire to in~casc the :unOllnt of recording storage above the proposed 60
days, WorldCom wo\.dd charge NYS DOCS a one time \lp-front fee of $(,50,000 for eaeh
additional 30 days of storage. fior eXample. jf NYS DOCS requests 90 days of recording
storage, WorldCom will charge NYS DOCS $650,000.
Rasponse to Clarification Questions
Page 1
STATE OF NEW YORK
DEPARTMENT OF CORRECIlONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY. N.Y. 12226·2050
GLENN S. GOORD
RICHARD D. ROY
COMMISSIONER
ASSISTANT COMMISSIONER
October 18, 2000
Mr. Tom Fulton
WORLDCOM
5050 TIlgman Street
Suite 450
Allentown, PA 18104
Dear Mr. Fulton:
I have some additional questions and concerns about the proposal you submitted in
response to the NYS DOCS Inmate Call Home Telephone Service RFP: Please either answer
the question or state "Read and Agreed" to each issue listed below. We expect a response by
close of business Monday, October 23,2000 to facilitate our review of your proposal. Please
fax your responses to my attention at (518) 485-1524 and send the original by mai.!.
1)
Re: 10116100 letter responding to DOCS /tern 6
Your response to 3.4.e. is unacceptable.
DOCS requires that as a facility is cutover to the new contract service, including
the required T1 data circuit and T1 video circuit, that the capacity of the data
circuit(s) terminating at DOCS Building #2 must be increased by 1.5 Mbps for
each DOCS location T1 data circuit.
Please respond whether WORLDCOM agrees or not.
Sincerely,
CinwJ.,l :Z/:'Pt
. Edmund F. Kobergef
Data Communications Specialist
Management Information Services
EFKldl
cc:
Ron Courington
Sharon Shear.
Steve Gasorowski
Ken VanDeWal
~_!".'T
_
WORL0 COM
State of New York Inmate Call Home Telephone
Service
Resp.onse to--Clarification Questions
October 23, 2000
.Submitted by:
MCI WoridCom Communications. Inc.
Government Mar1<~ts
8200 Greensboro Drive'
Mclean. Virginia 22102-3803
Point of Contact:
Mr. Torn Fulton
Government Account Executive
Voice: 610-391-7529
. Email: thomas.j.fulton@wcorn.com
wO~iR~LD~COM
WoridCom Government Mar1tets
Commerce Plaza III
5050 Tilghman S1. Suite 4SO
Allentown. PA 18104
October 23, 2000
SENT VIA FAX AND MAIL
Mr. Edmund F. Koberger
Data Communications Specialist
NYS Department of Correctional Services
1220 Washington Avenue
Building #2 - MIS,Unit
Albany, New York i2226-2050
Fax: 518-485-1524
Request for Clarification: WorldCom's Proposal for Inmate Call Home
Telephone Services
Re:
Dear Mr. Koberger:
MCI WORLDCOM Communications, Inc., on behalf of itself and its U.S.-based affiliates
and their respective successo~ (together, "WorldCom'j is pleased to submit its response to
the New York State (NYS) Department of Correctional Services' (DOCS') request for
clarification concerning the company's proposal to provide Inmate Call Home Telephone
Services.
.
Per your request, attached is WorldCom's response to NYS DOCS' question 1. Please call
me if you have any questions regarding WorldCom's response or· require additional
infonnation.
Sincerely,
-r~ J. ):ul~@
Tom Fulton
Government Account Executive
WorldCom Government Markets
Enc:
WorldCom's Clarification Response for the NYS DOCS Inmate Call Home Telephone
Service Proposal
+:.
.
WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
11lis document presents WorldCom's response to the 1 clarification questions issued by the
New York State (NYS) Department of Correctional Services. (DOCS) on October 18, 2000, with
regard to WorldCom's October 2, 2000, proposal to provide an Inmate Call Home Telephone
Service. For ease of evaluation and review, WorldCom has included each NYS DOCS' question.
prior to each WorldCom response.
1. Re: 10/16/00 letter responding to DOCS Item 6
Your response to 3.4.e is unacceptable.
DOCS requires that as a facility is cutover to the new contract
service, inclUding the required T1 data circuit and T1 video
circuit, that the capacity of the data circuit(s} tenninating at
DOCS Building #2 must be increased by 1.5 Mbps for each
DOCS location t1 data circuit.
Read and Agreed. As a facility is cutover to the new contract service, including the required Tl
data circuit and Tl video circui~ the capacity of the data circuit(s) terminating at DOCS Building
#2 will be increased by 1.5 Mbps for. each DOCS location Tt data circuit.
Response to Clarification Questions
Page 1
STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY, N.Y. 12226·20S0
GLENN S. GOORO
RICHARD O. ROY
COMMISSIONEil
ASSISTANT COMMlSSlONEil
October 17. 2000
Mr. Tom Fulton
WORLDCOM
5050 TUgman Street
Suite 450
Allentown. PA 18104
Dear Mr. Fulton:
I have some additional questions and concerns about the proposal you .submitted in
response to the NYS DOCS Inmate Call Home Telephone Service RFP. Please either answer
the question or state "Read and Agreed" to each issue' listed below. We expect a response by
close of business Monday. October 23,2000 to facilitate our review of your proposal. Please
fax your responses to my attention at (518) 485-1524 and send the original by mail.
1)
Response to 3. 22.c. - Page 100-101
How long will WORLDCOM retain closed tickets on the proposed online Ticket
Manager System?
2)
Response to 3.24 - Page 116
As previously outlined in our October 6 letter, Item I, DOCS will make every
. effort to make reasonable requests regarding expansion dUring the life of the
inmate phone contract. DOCS cannot predict how niuch exp~nsion, if any. will
be necessary during the life of the contract including the final year. Therefore.
the provision in the first paragraph of Section 3.24. - Expansion Responsibilities
will remain as stated in the RFP.
3)
Response to 3.24';. - Page 118
Your response is unacceptable. DOCS requires a separate T1 for video at
future video sites. This requirement is over ·and above the T1 s necessary to
carry data, administrative voice and inmate voice.
Cl:JE~
Edmund F. Koberger
Data Communications Specialist
Management Information Services
EFKldl .
cc:
Ron Courington
Steve Gasorowski
Sharon Shear
Ken VanDeWal
,~
Wa""'-i/l-t.D-COM
WorldCom Government Markets
Commerce Plaza III
5050 lllghman Sl Suite 450
Allentown. PA 18104
October 23, 2000
SENT VIA FAX AND MAIL
Mr. Edmund F. Koberger
Data Communications Specialist
NYS Department of Correctional Services
1220 Washington Avenue
Building #2 - MIS Unit
Albany, New York 12226-2050
Fax: 518-485-1524
..
Request for Clarification: WorldCom's Proposal for Inmate Call Home
Telephone Services
Re:
Dear Mr. Koberger:
MCI WORLDCOM Communications, Inc., on behalf of itself arid its U.S.-based affiliates
and their respective successors (together, cWorldCom") is pleased to submit its response to
the New York State (NYS) Department of Correctional Services' ·(DOCS') request for
clarification concerning'the company's proposal to provide Inmate Call Home Telephone
Services.'
.
Per your request, attached is WorldCom's response to NYS DOCS' CBlestions 1 through 3.
Please call me if you have any questions regarding WorldCom's reSponse or require
additional information.
Sincerely,
~
. IOVV\
~
~r
~.
j . \~k
.
Tom Fulton
Govemment Account Executive
WorldCom Government Markets
Enc:
WorldCom's Clarification Response for the NYS DOCS Inmate Call Home Telephone
Service Proposal
·. .
.~~---
WORL 0 COM
State of New York Inmate Call Home Telephone
Service
Re$ponse to Clarification Questions
O.ctober 23, 2000
Submitted by:
Point of Contact:
MCI WorldCom Communications, Jnc.
Government Markets
8200 Greensboro Drive
Mclean. Virginia 22102-3803
Mr. Tom Fulton
Government Account Executive
Voice: 610-391-7529
Email: thomas.j.fulton@wcom.com
~---_.
WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
This document presents WorldCom's response to the 3 clarification questions issued by the
New York State (NYS) Department of Correctional Services (DOCS) on October 17~ 2000. with
regard to WorldCom's October 2. 2000. proposal to provide an Inmate Call Home Telephone
Service. FQr ease of evaluation and review. WorldCom has included each NYS DOCS' question
prior to each WorldCom response.
1. Response to 3.22.c - Page 100-101
How long will WoridCom retain closed tickets on the proposed
online Ticket Manager System?
WorldCom will retain an historical archive of all closed tickets on its Ticket Manager system for
.the life of the contract
2. Response to 3.24 - Page 116
As previously outlined in our October 6 letter, Item I. DOCS will
make every effort to make reasonable requests regarding
expansion during the life of the inmate phone contract. DOCS
cannot predict how much expansion, if any, will be necessary
during the life of the contract inclUding the final year. Therefc;ne,
the provision in the first paragraph of Section 3.24 - Expansion
Responsibilities will remain as stated in the RFP.
Read and Agreed.
3. Response to 3.24.1 - Page 118
Your response is unacceptable. DOCS requires a separate T1
for video at future video sites. This requirement is over and
above the T1s necessary to carry data, administrative voice, and
inmate voice.
.
WoridCom will provide a separate Tt for video at future video sites. It is understood that this
requirement is over and above the Tts necessary to carry data. administrative voice. and inmate
vOice.
Response to Clarification Questions
Page 1
STATE OF NEW YORK
DEPARTMENT OF CORRECfIONAL SERVICES
THEHA~MANSTATECAMPUS
1220 WASHINGTON AVENUE
ALBANY. N.Y. 12226-2050
GLENN S. GOORD
RICHARD D. ROY
COMMISSIONEll
ASSISTANT COMMISSIONER
October 16, 2000
Mr. Tom Fulton
WORLDCOM
5050 Tilgman Street
S~ite 450
Allentown, PA 18104
'.
Dear Mr. Fulton:
I have some additional questions and concerns about the proposal you submitted in
response to the NYS DOCS Inmate Call Home Telephone Service RFP. Please either answer
the question or state Read and Agreed" to each issue listed below. We expect a response by
close of business Friday, October 20, 2000 to facilitate our review of your proposal. Please
fax your responses to my attention at (518) 485-1524 and send t~e original by mail.
1)
Response to 3.5 - Page 65
Describe the security capabilities ~nd limitations of the "notes" field.
2)
~esponse
to 3.6 - Page 74
Isthere any cost to DOCS associated with the Attorney/Client calls option
outlined on page 76.
3)
Response to 3.10.k. - Page 86
Your response refers to flowchart diagrams in Attachment 2. By following the
steps outlined in these diagrams, we are unable to determine if a collect·call is
being validated? In addition, could you please explain how those flowchart
diagrams relate to the steps you have outlined in your response to 3.13.a.?
Sincerely,
,.
ct:lu~'Y\.i ;r7tL·",?t1
Edmund F. Koberger
Data Communications Specialist
Management Information Service~
EFKldl
cc:
Ron Courington
Steve Gasorowski
Sharon Shear
Ken VanDeWal
Wb..R--1..D-COM
.
WortdCom Government Mar1tels
Commerce Plaza III
5OSO llighman Sl Suite 450
ARentown. PA 18104
October 20, 2000
SENT VIA FAX AND MAIL
Mr. Edmund F~ Koberger
Data Communications Specialist
NYS Department of Correctional Services
1220 Washington Avenue
Building #2 - MIS Unit
Albany, New York 12226-2050
Fax: 51a-485-1524
Re:
Request for Clarification: WorldCom's Proposal for Inmate Call Home
Telephone Services
Dear Mr. Koberger.
MCI WORLDCOM Communications, Inc., on behalf of itself and its U.S.-based affiliates
and their respective successors (together, 'WorldCom'1 is pleased to submit its response to
the New York State (NYS) Department of Correctional Services' (DOCS1 request for
clarification concerning the company's proposal to provide Inmate Call Home Telephone
Services.
.
Per your request, attached is WorldCom's response to NYS DOCS' questions 1 through 3.
Please call me if you have any questions regarding WorldCom's response or require additional
infonnation.
Sincerely,
Tom Fulton
Government Account Executive
WorldCom Government Markets
Enc:
WorldCom's Clarification Response for the NYS DOCS Inmate Call Home Telephone
Service Proposal
-~~-
WORL 0 COM
.State of New York Inmate Call Home Telephone
Service
Resp.onse to Clarification Questions
October 20, 2000
Submitted by:
Point of Contact:
MCI WoridCom Communications, Inc.
Government Mar1tels
8200 Greensboro Drive
Mclean, Virginia 22102-3803
Mr. Tom Fulton
Govemment Account Executive
Voice: 610-391-7529
Email: thomas.j.fulton@wcom.com
r:.-,---,
WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
This document presents WorldCom's response to the 3 clarification questions issued by the
New York State (NYS) Department of Correctional Services (DOCS) on October 16, 2000, with
regard to WorldCom's October 2. 2000, proposal to provide an Inmate Call Home Telephone
Service. For ease of evaluation and review, WorldCom has included each NYS DOCS' question
prior to each WorldCom response.
.
1. Response to 3.5 - Page 65
Describe the security capabilities and limitations of the -notes"
field.
The LazerPhone system is controlled by a multi-option security profile for each system user.
This allows users to access only those functions corresponding to their security levels, including
the use of $e Rich Notes feature. Within the 'Configure User Options' screen, a check mark
has to be placed in the selection box for 'Create/Edit Notes' for that user to have access to the
Rich Notes feature.
.
When an authorized user accesses the Rich Note editor from the 'Call Search Screen,! any entry
made is automatically created with the user's name and the time/date the note was created as the .
first line. The imprinted user name and time/date stamp cannot be edited <;>r altered in any way.
Any entry created in the text editor can be accessed, viewed, and edited by other users of the
system with appropriate Rich Note security clearance. Individual user notes can be saved to a
diskette as they are created and therefore a pennanent. original record of the note is archived.
Rich Notes. can be exported to a word processing program like Microsoft Word or it can be
saved as a plain text file.
2. Response to 3.6 - Page 74
Is there any cost to DOCS associated with the Attorney/Client
calls option ouUined on page 76.
There are po costs to DOCS associated with the Attorney/Client calls option outlined on
proposal page 76.
Response to Clarification Questions
Page 1
+:.---_.
WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
3. Response to 3.10.k - Page 86
Your response refers to flowchart diagrams in Attachment 2. By
following the steps outlined in these diagrams, we are unable to
determine if a collect call is being validated? In addition, could
you please explain how those flowchart diagrams relate to the
steps you have outlined in your respqnse to 3.13a?
The attlched revised flow charts address NYS DOCS' concerns. The flow charts point out when
and how the validation process occurs, and clearly follow the steps outlined in WoddCom's
Proposal Section 3.13.a.
Response to Clarification Questions
Page 2
Inmate Call Validation
Proce~
.
Begin Inmate Account
Validation
PIN Database query OTLI or
LazerPhone ITS
provides
dial tone
to inmate station
GTLII
Play error message
to inmate
(Invalid PIN)
I+-
No'
.
Play error message
to inmate
(PIN Restricted)
I--
No..
Play error message
to inmate
(Dialed ## not on
allowed calJ.lisl)
Yes
System prompts inmate
to select ## I English
#12 Espanol
System Prompts
"Please dial '0' plus the
number you are calling
after the tone"
..
No
Yes
I'
DO rapoIlIC. prompc
t
acoin
Begin Dialed Number
Validation
System Prompts
"Please enter PIN
followed by tI"
I'
Call Validation
Gateways (CVGs)
Dialed ## L1DB &
Fraud Validation
no ' ..ponsc, prompc .pin
4 Redundant CVGs
(Albany and Sacramento)
Play error
message to
Yes" inmate (## block
by customer or
WorldCom)
No
System Prompts
Inmate "Slate your
name"
This """"pl il on lim call only
Play error
message to
inmale(Nbr
block by LEC)
No
Call is Allowed
System Prompts "Please I--------i~
Hold"
Inmate Account
Validation
Block Manager
STATE OF NEW YORK
DEPARTMENT OF CORREcrIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY. N,Y, 12226·2050
GLENN S. GOORD
RJCHARD D. ROY
COMMISSIOH£ll
ASSISTANT COMMISSIONER
October 12,2000
Mr. Tom Fulton
WORLDCOM
5050 Tilgman Street
Suite 450
Allentown, PA 18104
Dear Mr. Fulton:
I have some additional questions and concerns about the proposal you submitted in
response to the NYS DOCS Inmate Call Home Telephone Service RFP. Please either answer
the question or state "Read and Agreed" to each issue listed below. We expect a response by
close of business Monday, October 16, 2000 to facilitate our review of your proposal. Please
fax your responses to my attention at (518) 485-1524 and send the original by mail.
1)
Response to 2. 18 - Page 36
DOCS requests further clarification regarding your response to this section.
The RFP simply indicates that any-agreement- will be governed by the laws of
the State of New York and that any dispute regarding the agreement will be
pursued in the Court of Claims for the,State of New York. We do not
understand your response, specifically the section dealing with tariffs.
2)
Response to 2.22 - Page 38
Your response is unacceptable. You may not alter Appendix A. Please
,respond whether you agree or not.
3)
Response to 2.8 - Page 22
First you say "Read and Agreed" and the proceed to modify that agreement,
which constitutes an exception. '
The only purpose of this requirement is to enable DOCS to understand a
subcontractor relationship with the prime contractor at the end of our
relationship with that prime contractor. The most likely scenario is at the end of
this contract we choose to retain the use of equipment and enter into
negotiations with the ma'nufacturer. We are not interested in pricing your
relationship nor understanding your detailed financial model. As for providing
"justification" that infers your ability to accept or reject our justification, that is
unacceptable.
-2-
Mr. Tom Fulton
4)
October 12, 2000
Response to 3. 17.d. - Page 94
Your response is not acceptable. Provision 3.17.d will remain as stated in the
RFP without modification. Please respond "Read and Agreed."
5}
Response to 3.4.e.- Page 64
Your response is unacceptable. DOCS specified in this section that separate
T1s will be required for video and data (total of two (2) T1s). These two T1s
are over and above the T1s necessary to carry administrative and inmate voice
traffic. Additionally, each of the Industries sites (listed in Attachment P of the
RFP) require a 56 kb data circuit. Please respond whether WORLDCOM
agrees or not.
6)
Response to 3.4.e. - Page 64
Please clarify. Will WORLDCOM maintain the current DS3 access? Will
WORLDCOM provide increased bandwidth as required by DOCS over and
above the additional DS3 outlined in your response?
7)
Response to -3.4.c - Page 61
If DOCS allows WORLDCOM to use the existing 56 kbps frame relay network
as a backup/redundant network. WORLDCOM is responsible for any and all
costs associated with implementation.
8)
Response to 3.4.c.
~
Page 61
Please clarify. It is unclear from your response if WORLDCOM can meet
DOCS' requirements. DOCS requires a data connection of one T1 at 1.5 Mbps
from every connected facilityllocation as described in the RFP.
- 9)
Response to 3.5 - Page 65
How do locked recordings affect the total recording -capacity? Do locked
recordings detract from the original 60 day recording capacity? If locked
recordings are stored separately, what is the storage capacity?
Sincerely,
~-l:7(c4
. Edmund F. Koberger
Data Communications SpeCialist
Management Information Services
EFKldl
cc:
Ron Courington
Steve Gasorowski
Sharon Shear
Ken VanDeWal
M7Q:"""R-iO-COM
WorldCam Government Mar1<ets
Commerce Plaza III
5050 Tilghman Sl Suite 450
AUentown. PA 18104
October 16, 2000
SENT VIA FAX AND MAIL
Mr. Edmund F. Koberger
Data Communications Specialist
NYS Department of Correctional Services
1220 Washington Avenue
Building #2 - MIS Unit· .
Albany, New York 12226-2050
Fax: 518-485-1524
Re:
Request for Clarification: WorldCom·s Proposal for Inmate Call Home
Telephone Services
Dear Mr. Koberger:
MCI WORIDCOM Communications, Inc., on behalf of itself and its U.s.-based affiliates
and their respective successors (together, 'WorldCom'') is pleased to submit its response to
the New York State (NYS) Department of Correctional Servj.ces'. (DOCS1 request for
clarification concerning the company's proposal to provide Inmate Call Home Telephone
Services.
Per your request, attached is WorldCom's response to NYS DOCS' questions 1 through 9.
.Please call me if you have any questions regarding WorldCom's response'or require additional
infonnation.
Tom Fulton
Government Account Executive
WorldCom Government Markets
Enc:
WorldCom's Clarification Response for the NYS DOCS Inmate Call Home Telephone
Service Proposal
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WORLDCOM
State of New York Inmate Call Home Telephone
Service
Response to Clarification Questions
.October16, 2000
Submitted by:
Point of Contact:
MCI WortdCom Communications. Inc.
Govemment Mar1<ets
8200 Greensboro Drive
Mclean. Virginia 22102-3803
Mr. Tom Fulton
Government Account Executive
Voice: 610-391-7529·
Email: ·thomas.j.fulton@wcom.com
'+:.----
WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
This document presents WorldCom's response to the 9 clarification questions issued by the
New York State (NYS) Departtnent of Correctional Services (DOCS) on October 12, 2000, with
regard to WorldCom's October 2, 2000, proposal to provide an Inmate Call Home Telephone
Service. For ~e of evaluation and review, WorldCom has included each NYS DOCS' question
prior to each WorldCom response.
1. Response to 2.18 - Page 36
DOCS requests further clarification regarding your response to
this section. The RFP simply Indicates that any agreement will
be governed by the laws of the state of New York and that any
dispute regarding the agreement will be pursued in the Court of
Claims for the State of New York. We do not understand your
response. specifically the section dealing with tariffs.
WorldCom provides the following clarification regarding its response to 218 of the RFP, the
purpose ofwhich is to clearly identify that WorldCom is subject to the regulation of the Federal
Communications Commission and required to conduct business under federal· law. The
underlying service that WorldCom provides to consumers (i.e., inmates and called parties) is
provided in accordance with WorldCom's tariffs and governed by federal law and regulation and
therefore the explanation provided in WorldCom's initial RFP response is typically provided to
address States' governing law provisions such as that set forth in Section 218 of the RFP.
. Similar language lias been provided in response to previous NYS DOCS' RFPs (and numerous
NYS RFPs), and considered acceptable. WorldCom's RFP response expressly agrees to Section
218 of the RFP and merely clarifies that, on s0n:te issues, federal law will take precedence
because WorldCom is a federally regulated entity.
2. Response to 2.22 - Page 38
Your response is unacceptable. You may not atter Appendix A.
Please respond whether you agree or not.
WorldCom has read, understands and will comply with the terms and conditions in Appendix A
and specifically withdraws its previous response to Paragraph 19 therein. WorldCom
Response to Clarification Questions
Page 1
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WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
understands that the additional paragraph regarding limitation on warranties that it has requested
cannot be inserted into Appendix A and it was not WorldCom's intent to modify Appendix A in
this regard. WorldCom respectfully requests that the additional language regarding limitation on
. Warranties be included elsewhere in the Parties' contract. This provision is necessary to clarify
that only those express warranties set forth in the Parties' contract apply to the goods·and
services being provided under the contract.
3. Response to 2.8 - Page 22
First you say -Read and Agreed" and then proceed to modify that
agreement which constitutes an exception.
The only purpose of this requirement is to enable DOCS to
understand a subcontractor relationship with the prime contractor
at the end of our relationship with that prime contractor. The
most likely scenario is at the end of this contract we choose to
retain the use of equipment and enter into negotiations with the
manufacturer. We are not interested in pricing your relationship
nor understanding your detailed financial model. As for providing
-justification" that infers your ability to accept or reject our
justification, that is unacceptable.
Read' and-Agreed.
4. Response to 3.17d - Page 94
Your response is not acceptable. Provision 3.17.d will remain. as
stated In the RFP without modification. Please respond -Read
and Agreed."
WorldCom respectfully reiterates its initial response to Paragraph 3.17 and notes that the State
of New York has accepted insertion of this provision into prior contracts with WorldCom.
WoridCom" is unable to accept liability for other than direct damages that the State might incur
as a result of a WorldCom1s failure to perform the terms of the contract. Additionally,
WorldCom hereby clarifies that the limitation of liability language proposed applies to all
performance, not only to t:l:te the occurrence of service interruptions specified in subparagraph
3.17;d.
Response to Clarification Questions
Page 2
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WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
5. Response to 3.4.e - Page 64
Your response is unacceptable. DOCS specified in this section
that separate T1 s will be required for video and data (total of two
(2) Tis). The two Tis are over and above the Tis necessary to
carry administrative and inmate voice traffic. Additionally, each
of the industries sites (listed in Attachment P of the RFP) require
a 56 kb data circuit. Please respond whether WortdCom agrees
or not.
Read
~d Agreed.
6. Response to 3.4.e - Page 64
Please clarify. Will WortdCom maintain the current DS3 access?
Will WortdCom provide increased bandwidth as required by
DOCS over and above the additional DS3 outlined in your
response?
Read and Agreed. WorldCom will maintain the current DS3 access. WorldCom will
additional DS3s ·and associated equipment to support the required applications.
pro~ion
7. Response to 3.4.c - Page 61
If DOCS allows WortdCom to use the. existing 56 kbps frame
relay network as a backUp/redundant network, WortdCom is
responsible for any and all costs associated with implementation.
Read and Agreed.
8. Response to 3.4.c - Page 61
Please clarify. It is unclear from your response if WortdCom can
meet DOCS' requirements. DOCS requires a data connection of
one T1 at 1.5 Mbps from every connected facilitynocation as
described in the RFP.
WorldCom will provide a data connection of one Tl at 1.5 Mbps from every connected
facility/location as described in the RFP.
Response
to Clarification Questions
Page 3
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WORLDCOM
PROPOSAL FOR THE STATE OF
New YORK INMATE CALL HOME TELEPHONE SERVICE
9. Response to 3.5 - Page 65
How do locked recordings affect the total recording capacity?
Do locked recordings detract from the original 60 day recording
capacity? If locked recordings are.stored separately, what is the
storage capacity?
The proposed LazerPhone system at each facility will comprehensively record all calls to a large
RAID 5 hard disk array. When a user elects to 'lock' the conversation. the conversation will be
moved to a separate partition or location on the hard disk array. Once moved. the conve,rsation
cannot be deleted unless a user with the next password level deletes the conversation.
. WorldCom's proposed solution includes 60 days ofstorage at each facility plus an additional 30
percent of capacity for long term storage of locked conversations. WorldCom factored in NYS
DOCS actual call volumes to size each facility's hard disk array. accounting for an annual growth
of 5 percent per year.
'.
Response to Clarification Questions
Page 4
STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY. N.Y. 12226-2050
GLENN S. GOORD
RICHARD D. ROY
COMMISSIONER
ASSISTANT COMMISSIONER
October 10,2000
Mr. Tom Fulton
WORLDCOM
5050 Tilgman Street
Suite 450
Allentown, PA 18104
Dear M( Fulton:
The New York State Department of Correctional Services would like to offer
WORLDCOM the opportunity to demonstrate all aspects of the services you have
proposed in response to the Inmate Call Home RFP. This is" not part of the requirement
described \n Section 3.1 - Takeover Approach (e).
If you have any questions regarding the demonstration or to make the necessary
arrangements; please contact me at (518) 457-44-14.
Sincerely,
'-1/
IJ
~E~
Edmund F. Koberger"
Data Communications Sp"ecialist
Management Information Services
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"Steve Gasorowski
Sharon Shear
Ken VanDeWal
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STATE OF NEW YORK
DEPARTMENT OF CORRECfIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WAS HlNGTON AVENUE
ALBANY. N.Y. 12226-2050
GLENN S. GDORD
RICHARD D. ROY
COMMISSIONER
ASSISTANT COMMISSIONElt
October 6, 2000
Mr. Tom Fulton
WORLDCOM
5050 Tilgman Street
Suite 450
Allentown, PA 18104
Dear Mr. Fulton:
I have some questions and concerns about the proposal you .submitted in response to
the NYS DOCS Inmate Call Home Telephone Service RFP. Please either answer the
question or state "Read and Agreed" to each issue listed below. We expect a response as
soon as possible to facilitate our review of your proposal. P.lease fax your responses to my
attention at (518) 485-1524 and send the original by mail. For question #11, do not fax your
response; please mail under separate letter.
1)
Response to 2.2 - DOCS Authority fb)
DOCS will make every effort to make reasonable requests regarding
expansions during the life of the inmate phone contract. DOCS cannot predict
how much expansion. if any, will be necessary during the life of the contract
including the final year. Therefore. the provision 2.2b will remain as stated in
the RFP.
2)
Response to 2.8 - Subcontractor Contracts
We understand that aspects of your subcontractor contracts may have
proprietary and confidential technical information. We maintain that any
provisions that affect any general business provision (Le. costs. level of service,
duration of service) is available to DOCS upon request.
3)
Response to 2.9 - Detailed Reports fb)
Will WORLDCOM work with DOCS to revise monthly facility video report to
accommodate DOCS needs as necessary?
4)
Response to 2.11 - Monthly Files fa)
The 30-day period will begin when submitted to MCI by DOCS.
5)
Response to 2.14 - Rate Charges
Provide your international rates to those areas outside of the continental
United States.
-2-
Mr. Tom Fulton
6)
October 6, 2000
Response to 2.17 - Non-Payment Blocking/Prepavment fa)
Does MCI perform a LIDS check on every call? If not, does MCI use caching?
If so, when does MCI perform caching 'and for what time period?
7)
Response to 2.17 - Non-Payment Blocking/Prepavment fb)
Please describe how the establishment of a "10XXX 'direct remit account"
, affects a customer's choice of long distance carrier?
8)
Response to 3.17 - Failure and Delay Penalt!es fc)
The 30-day period will begin when submitted to MCI by DOCS.
9)
Response to 3.19 - DOCS Staff BOO Number
Will WORLDCOM provide an 800 number for each new facility that becomes
.
operational during the contract period.
10)
Response to 3.20 - Customer Inquiry BOO Number
What happens when you call the Albany NCC 800 number before 7:30 AM or
after 3:00 PM?
11)
Response to 3.3 - Administrative Telephone Services
In your response to the administrative telephone rates section to the RFP, you
list a video transport charge that is higher than our current transport charge.
As stated in the RFP, increases to these rates will not 'be allowed. Our current
rate is six times our on-net billing rate. We require the same rates for this
agreement. Please acknowledge your acceptance of this provision.
12)
Please provide contact name, address. phone and fax numbers for the
follOWing references you provided: Oakland County Jail in Michigan, State of
Colorado Department of Corrections, State of Ohio Department of Corrections.
State of Virginia Department of Corrections and State of California Department
of Corrections.
"
Sincerely,
~'-T7(~
Edmund F. Koberger
Data Communications Specialist
Management Information Services
EFKldl
cc:
Ron Courington
Steve Gasorowski
Sharon Shear
Ken VanDeWal
~~.--==----
WORLDCOM
State .~f New York Inmate Call Home T~lephone
Service
Response to Clarification Question$
October 11, 2000
Submitted by:
Point of Contact:
MCI WortdCom Communications, Inc.
Government Maltets
8200 Greensboro Drive
Mclean, Virginia 22102-3803
Mr. Tom Fulton
Government Account Executive
Voice: 610-391-7529
Email: thornas.j.fulton@wcom.com
WO';-I/l-t-O-COM
Wor1dCom Govemment Markets
Commerce Plaza III
5050 Tilghman St. Suite 450
Allentown. PA 18104
October 11, 2000
SENT VIA FAX AND MAIL
Mr. Edmund F. Koberger
Data Communications Specialist
NYS Department of Correctional Services
1220 Washington Avenue
Building #2 - MIS Unit .
Albany, New York 12226-2050
Fax: 518-485-1524
Request for Clarification: WorldCom's Proposal for Inmate Call Home
Telephone Services
Re:
Dear.Mr. Koberger.
.
MCI WORLPCOM Communications, Inc., on behalf of itself and its U.S.-based affiliates
and their respective successors (together, "WorldCom") is pleased to submit its response to
the New York State (NYS) Department of Correctional Services' -(DOCS') request for
clarification concerning the company's proposal to provide Inmate Call Home Telephone
- Services.
Per your reques4 attached is WorldCom's response to NYS DOCS' questions 1 through 10 and
12 Our response to- question 11, Administrative Telephone ServiceS, is provided under
separate cover.
Please call me if you have any questions regarding WorldCotn's response or require additional
information.
GJ
Sincerely,
TT.
f'~
Tom Fulton
Government Account Executive
WorldCom Government Markets
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WorldCom's Clarification Response for the NYS DOCS Inmate Call Home Telephone
Service Proposal
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WORLDCOM
PROPOSAL FOR THE STATE OF
New YORK INMATE CALL HOME TELEPHONE SERVICE
This document presents WoddCom's response to the 12 clarification questions-issued by the
New York State (NYS) Department of Correctional Services (DOCS) on October 6, 2000, with
regard to WorldCom's October 2, 2000, proposal to provide an Inmate Call Home Telephone
Service. For ease of evaluation and review, WoddCom has included each NYS DOCS' question
prior to each WoddCom response.
1. Response to 2.2 - DOCS Authority (b)
DOcS will make every effort to make reasonable requests
regarding expansions during the life of the Inmate phone
contract. DOCS cannot predict how much expansion, if any, will
be necessary during the life of the contract, including the final
year. Therefore, the provision 2.2b will remain as stated in the
RFP.
Read and Agree<,l. WoddCom understands that NYS DOCS will make every effort to make
reasonable requests regarding expansions during the life of the Inmate phone contract.
2. Response to 2.8 - Subcontractor Contracts
We understand that aspects of your subcontractor contracts may
have proprietary and confidential technical infonnation. We
maintain that any provisions that affect any general business
provision Q.e., costs, level of service, duration of service) is
available to DOCS upon request.
Read and Agreed, provided requests for subcontractor pricing information shall be
accompanied by NYS DOCS written justification for access to, and explanation of its intended
use of, such information, which information shall be provided for NYS DOCS' sole review and
limited use, and subject to the protections available under New York Freedom of Information
Law.
Response to Clarification Questions
Page 1
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WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
3. Re;;ponse to 2.9 - Detailed Reports (b)
Will WortdCom work with DOCS~to. revise monthly facility video
reports to accommodate DOCS needs as necessary?
Yes, WorldCom will work with DOCS to revise monthly facility video reports to accommodate
DOCS needs as necessary.
4. Response to 2.11 - Monthly Files (a)
The 3Q-day period will begin when submitted to MCI by DOCS.
Read and Agreed. The 30-day period will begin when submitted to WorldCom (MCl) by
DOCS.
5. Respo nse to 2.14 - Rate Charges
Provide your International rates outside of the continental Unitec;i
States.
WorldCom provides international collect service using an automated operator to the following
countries:
•
Canada
•
Commonwealth of Northern Mariana Islands (CNMl)
•
Guam
•
Puerto Rico
•
United States Vrrgin Islands.
Response to Clarification Questions
Page 2
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WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
For all countries, with the exception of Canada, WorldCom will charge the following rates:
Interstate Calls - New York Interstate DOCS Rates
Mileage
-
Day
First
. Minute
Day
Each
Additional
Minute
,
Evening
First
Minute
Evenmg
Night!
Each
Weekend
Additional
First
Minute" . Minute
Night/
Weekend
Each
Additiona
1Minute
O-tO
SO.2300
$0.2300
$0.1300
$0.1300
$0.1200
$0.1200
11-22
$0.2300
$0.2300
$0.1400
$0.1400
$0.1200
$0.1200
23-55
$0.2400
$0.2400
$0.1600
$0.1600
$0.1300
$0.1300
56-124
SO.2600
$0.2600
$0.1600
"SO.1600
SO.1300
$0.1300
125-292
$0.2700
$0.2700
$0.1800
$0.1800
$0.1500
$0.1500
293-430
$0~2700
$0.2700
$0.1800
$0.1800
$0.1500
$0.1500
431-925
$0.2700
$0.2700
$0.1900
$0.1900
$0.1500
$0.1500
926-1910
$0.2700
$0.2700
$0.1900
$0.1900
$0.1600
$0.1600
1911-3000
$0.2700
$0.2700
$0.2000
$0.2000
$0.1700
$0.1700
3001-4250
$0.3000
$0.3000
$0.2100
$0.2100
$0.1700
$0.1700
4251-5750
$0.3300
$0.3300
$0.2200
$0.2200
$0.1700
$0.1700
Per Call Charge: Collect-8tation to Station
Response to Clarification Questions
$3.00
Page 3
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WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
WorldCom will charge the foUowing rates for calls placed to Canada. Please note that these
rates are subject to change from time to time.
Canadian Rates
Day
Mon-Fri 8a-4:S9p
Evening
Sun-Fri 5p-10:59p
Night/Weekend
All Other Hours
Mileage
1st Min
AddlMin
1st Min
,
AddlMin
1st Min
AddlMin
0-18
$0.3500
$0.3600
$0.3100
$0.3200
$0.2500
$0.2600
19-80
$0.4200
$0.4300
$0.3300
$0.3400
$0.2500
$0.2600
81-140
$0.4900
$0.5000
$0.3700
$0.3800
$0.2600
$0.2700
141-220
$0.5200
$0.5300
$0.3900
$0.4000
$0.2700
$0.2800
221-345
$0.6000
$0.6100
$0.4400
$0.4500
$0.3300
$0.3400
346-630
. $0.6800
$0.6900
$0.5000
$0.5100
$0.360Q
$0.3700
631-1200
$0.7900
$0.8000
$0.5600
$0.5700
$0.3900
$0.4000
1201·1610
$0.8300
$0.8400
$0.6000
$0.6100
$0.4200
$0.4300
1611-4000
$0.8800
$0.8900
$0.6300
$0.6400
$0.4400
$0.4500
4000+
$0.8800
$0.8900
$0.6300
$0.6400
$0.4400
$0.4500
Station-ta-Station Surcharge $2.25
Response to Clarification Questions
Page 4
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.WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK·INMATE CALL HOME TELEPHONE SERVICE
It is important to note that all other international destinations would require WorldCom to use a
live operator to complete the call, which per RFP 3.10 is prohibited by NYS DOCS.
6. Response to 2.17 - Non-Payment Blocking/Prepayment
(a)
Does MCI perfonn a L1DB check on every call? If not, does Mel
use caching? If so, when does MCI perfonn caching and for what
time period?
WorldCom screens each -call against its call validation gateways (CVGs), which queries a number
of databases. The first query is to the requested blocked number database. This database
ensUres that calls are not processed to parties that have requested to not receive. collect calls
from inmates. The second database that is queried is WorldCom's high toll database. This high
toll database contains numbers that have been blocked according to the procedures described in
WorldCom Proposal Section 217a. If the destination number is not contained in either of these
two databases. WorldCom will screen the call against the national Line Information Database
(LIDB). If the destination number is contained in any of the three databases, then the call ,
attempt is blocked and the inmate is notified accordingly. If the destination number is NOT'
contained in any of the three databases, then the call attempt is approved and call ~ allowed to
process.
WorldCom's architecture utilizes a frame relay based wide area ne~ork (WAN). allowing access
to WorldCom's redundant CVGs. In the event frame relay WAN connectivity· is unavailable, a
back-up connection via dial-up lines is'made to the CVGs. If neither transport method is ,
available, WorldCom offers NYS DOCS the option of using a cache database containing query
responses from the previous 24 hours. The cache validation procedure woUld allow calls to
process to the same destination numbers previously approved, via the CVGs. within the past 24
hours. Otherwise, WorldCom would deny collect calls until connectivity is restored to the
CVGs.
.
.
7. Response to 2.17 - Non-Payment Blocking/Prepayment
(b)
Please describe how the establishment of a -10XXX direct remit
account- affects a customer's choice of long distan~ carner?
The establishment of a cc10XXX direct remit account" does not affect the customer's choice for
a long distance carrier. The account is set up as a billing method for WorldCom to directly
invoice customers for inmate collect calls only.
Response to Clarification Questions
PageS
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WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
8. Response to 3.17 - Failure and Delay Penalties (e)
The 3Q-day period will begin when submitted to MCI by DOCS.
.
.
Read and Agreed. The 30-<lay period will begin when submitted to WorldCom (MCl) by
DOCS.
9. Response to 3.19 - DOCS Staff 800 Number
Will WoridCom provide an 800 number for each new fadlity that
becomes operational during the contract period?
Yes, WorldCom will provide an 800 number for each new facility that becomes operational
during the contract period.
10. Response to 3.20 - Customer Inquiry 800 Number
What happens when you call the Albany NCC 800 number
before 7:30 AM or after 3:00 PM?
WorldCom has three dedicated, full tim~ employees and one part time employee responsible for
answering all calls received through the 800 number at the Albany NCe. These WorldCom
employees, are physically located within the Albany Nee, and are available to receive calls
between the hours of7:30 AM EST and 3:30 PM EST, Mpnday through Friday. Calls placed to
the toll free number after hours (between 3:31 PM EST and 7:29 AM EST, Monday through
Friday and all day and night Saturday and Sunday) will be forwarded to the WorldCom customer
service support center in Phoenix, Arizona. This call routing process has been in place for the
past five- years and has proven to be 'Yery effective.
After Hours Support. WorldCom provides DOCS personnel at Building 2 with a monthly
WorldCom after hours on-call schedule. The schedule identifies which WorldCom technicians
are on-call throughout the month. There are five (5) layers to the on-call schedule. Each layer is
considered an escalation level and is followed through each s~ep setup in accordance with DOCS
personnel. The on-call schedule lists each technician's pager and home phone numbers. Once
DOCS places a call to the WorldCom, the WorldCom after-hours customer support center, ,
located in Phoenix, Arizona, notifies the on-call technician. Strict guidelines are followed by
Arizona center as to how to reach the on-eall technician. and when it is necessary to advance
down the layer to the next technician on the list if the on-call technician is unresponsive to the
initial page or call home.
Response to Clarification Questions
PageS
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WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
Once a technician has been notified of a problem by the Arizona center, the technician's first
call is to the DOCS helpdesk in Building 2. The technician informs DOCS that they have been
notified of the issue, and intend to start working on the issue immediately. Any questions or
concerns regarding the problem can be discussed at this time between the NCC technician and
NYSDOCS.
11. Response to 3.3 - Administrative Telephone Services
Per NYS DOCS' request in its October 6,2000, letter to WorldCom, WorldCom's response to
this clarification question is provided under separate cover.
.... -References
Please provide contact name, address, phone and fax numbers
for the following references you provided: Oakland County Jail
in Michigan, State of Colorado Department of Corrections, State
of Ohio Department of Corrections, State of Virginia Department
of Corrections, and State of California Department of
Corrections.
The following provides contact name, address, phone, and fax numbers for references provided
by WorldCom in its October 2, 2000 proposal to NYS DOCS for an Inmate Call Home
Telephone System.
Oakland County Jail- Michigan
Ms. Diane Bro~ Chief- Telephone CommUnications
Facilities Maintenance & Operations Division
Department of Public Works
One Public Works Drive
Waterford, Michigan 48328-1907
Phone: 248-858-0159
Fax: 248-452-2250
Colorado Department of Coirections
Mr. Brian Burnett, Director Finance and General Administration
2862 S. Circle Drive
Suite 400
Colorado Springs, Colorado 80906
Phone: 719-226-4727
Fax: 719-226-4775'
Response to Clarification Questions
Page 7
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WORLDCOM
PROPOSAL FOR THE STATE OF
NEW YORK INMATE CALL HOME TELEPHONE SERVICE
State of Ohio Department of Corrections
Mr. Rick Swain, Telecommunications Manager
Bureau of InfollTlation and Technology Services
970 Freeway Drive North
Columbus, Ohio 4329
Phone: 614-728-1144
Fax: 614-728-1033
Virginia Department of Corrections
Mr. John Jabe. Deputy Director of Administration
6900 Atmore Drive
Richmond, Virginia 23225
Phone: 804-674-3010
Fax: 804-674-3587
State of Califorma - Department of General Services (DGS) .
Telecommunications Division
Mr. Bill Case, CA Program Manager
601 Sequoia Pacific 'Blvd.
Sacramento, California 95814
Phone: 916-657-9974
Fax:916~657-6168
Response to Clarification Que~ions
PageS
·....•..
STATE OF NEW YORK
DEPARTMENT OF CORREcrIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY. N.Y. 12226·2050
GLENN S. GOORD
RICHARD D. ROY
COMMISSIONER
ASSISTANT COMMISSIONER
November 15, 2000
Mr. Tom Fulton
WORLDCOM
5050 TUgman Street
Suite 450
Allentown, PA 18104
Dear Mr. Fulton:
The evaluation process to select the next provider of the Inmate Call Home
Program has been extended to the week ending December 8, 2000.
Thank you for your continued participation.
Sincerely,
{i;'l~b~J:;l7to·?~
Edmund F. Koberger
Data Communications Specialist
.Management Information Services
EFKldl
cc:
~on Courington, MIS
(Sharon Shear. MIS
Steve Gasorowski, MIS
Ken VanDeWal, MIS
George Glassanos, Counsel's Office
,.
STATE OF NEW YORK
DEPARTMENT OF CORRECTIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 w ASHINGTON AVENUE
ALBANY. N.Y. 12226-2050
GLENN S. OOORD
RICHARD D. ROY
COMMJSSIONEJ.
ASSISTANT COMMISSIONER
March 8, 2001
Mr. Steve Vi~fhaus
WorfdCom
100 SQuth 4th Street
St Louis, MO 63102
RE: Inmate Call Home Telephone Service RFP
Dear Mr:Viefliaus:
The Office of the State Comptroller (OSe) has returned "unapproved" the proposed
contract between the Department of Correctional Services (DOCS) and AT&T. This action was
taken based upon the apparent exceptio~s taken by both proposers to certain "mandatory
requirements" of the.RFP. OSC indicated that such exceptions would normally require that
both proposals be rejected, but further noted that the language of the RFP was confusing as
to which requirements were actually mandatory. As a result, OSC has indicated that in this
case DOCS could offer clarification to the proposers with respect to mandatory requirements
of the RFP, and then seek clarifications from the proposers with respect to whether they will
accept such mandatory requirements without exception.
In the event proposals are. deemed. responsive to the RFP (as clarified), DOCS will
rescore each, dedare the winner and reserve to itself the right under the State Anance Law to
further negotiate with the party deemed most qualified. In the event either proposal is
deemed non-responsive to the RFP (as darified), the proposer SUbmitting that proposal will be
disqualified.
In the response you previously submitted, your firm took exception to the follOWing
parts of the RFP:
1. Part 2.18
2. Part 3.17d
Please be advised that these parts of the RFP are mandatory.
DOCS offers the follOWing written clarification to RFP Part 2.18 regarding New York law
controlling the agreement:
,.
To: Mr. Steve Viefhaus
-2-
March 8, 2001
When there is a material conflict between the Provider's obligations to
DOCS pursuant to this contract and its obligations imposed by the
Federal· Communications commission (FCC), FCC rules and regulations,
or other applicable federal law, the Provider's contractual obligations to
DOCS will be deemed modified to the extent required by the FCC, FCC
rules and regulations, or other applicable federal law. When a·
modification as described hereinabove results in a detriment. to DOCS,
. finandal or otherwise, DOCS will be fully authorized to adjust its
account so that it is adequately compensated for any losses.
If, as a result of the clarification of the RFP, you desire to lower the Commission Rate
you are free to do so. Of course, lowering your commission rate would result in the score of
your proposal being adjusted accordingly. Please highlight any change to the Commission
Rate, in your reply.
.
RFP Part 3.1e:
Compliance. Date: 4 weeks after prOVider's actual receipt of
notice of contract approval.
RFP Part 3.1g and h:
Effective Dates: 10 weeks after provider's actual receipt of
contract approval.
RFP Part 3.1a:
Completion Date: January 2,"2002 plus·the number of days from
April 2, 2001 to the effective date for parts 3.1 g and h.
Please advise in writing by facsimile (518-485-1524) no later than 3~OO p.m.
March 15, 2001, whether you wish to remove the above-identified "exceptions" from your
proposal, accept Part 2.18c without modification and amend your Commission Rate.
Your proposal Will be disqualified from consideration for this contract if a response is
not received by such tiine or if your timely response continues to take any exception to or
alters any mandatory RFP Part, whether or not identified in this letter.
Thank you for your continuing cooperation and
COUrtesi:;
Sincerely, .f': / //
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9:
onald Couring
Director of MIS/R
GRC:ck
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Mel WORLQCOM
March 12, 200 I
Govemment Markets
100 South 4th Street. Suite 400
St. louis. MO 63102
VIA FACSIMILE
G. Ronald Courington
NYS Department of Correctional services
1220 Washington Avenue
Albany. New York 12236-2050
Re: Inmate Call Home Telephone Services RFP
Dear Mr. Courington:
We ate in receipt of your lener dated. March 8.2001, indicating dlat SectiolU 2.18 and 3.17 wiJl be treated
as mandatory requirements of the RFP. With regard to Secti0Jl2:18. WorldCom seeks clarification from
DOCS regarding the last sentenc:e-ofSection 2.l8(c). which is italicized below:
When there is a material conflict between the Provider's obligations to DOCS pursuant to
this CODtnlct and its obligations imposed by the Federal Communications Commission
(FCC), FCC rule5 and regulations, or other applicable Feden1 law, the Provider's
contractual obligations to DOCS wiJl be deemed modified to the extent required by the
Federal Communications Commission (Fcq, FCC' rules or regulations, or other
appl.icable Federal law. W~n a modification as described hereinabove results in a
detriment 10 DOCS, jinaru:iaJ or olherwise, DOCS will be-fully aulho~ized to adjusr ilS
accounl so thai /1 is adequately compensatedfor any losses.
The last sentence of Section 2.18(c) appears ambi~ous. and the potential adverse effect on-tht: provider of
service is seemingly impossible to assess. Specifically, WorldCom requests that DOCS clarify the
adjustment it is seeking under this neW requirement. In particular, what is the language .....adjust its
account. .." and .....detriment to DOCS financial or otherwise... to intended to include? Clarification of this
language is imperative and necessary to enable WorldCom to consider not only its willingness to comply,
btlt to abo lWCSS its potential financial risk, and whether an adjUSbnent to its offered commission rate is
required.
WorldCom respectfully requests written verification from DOCS that AT&T is being required to indicate
its willingness to comply with Section 2.18(c) as that language was set out in DOCS' Man::h 8 111 lettex' to
WorldCom. Additionally, beC8,:!se DOCS' letter dated March 8, 2001 is a clarification to vendors of the
'RFP requirements, WorldCom requests a copy of the letter sent by DOCS to AT&T on or about March 8.
2001, jn wtUch DOCS clarified the mandatory nature of requirements of the RFP. as well as a copy of
DOCS' r.esponsc to the questions that AT&T has raised related to Section 2.18. To. the extent DOCS
'clarifies or modifies the language of Section 2.18(c), aD vendors must be treated equany and provided the
same information.
Finally, WorldCom requests that the due date for vendor responses be extended a minimum of seven (7)
days from the date that DOCS provides a response. This will allow DOCS sufllcient time to respond to
vendor-questions, and to give vendors adequate time to consider DOCS' c;larific:ations and prepare the
response requested in DOCS' Man::h 8th letter.
.
_
We appreciate your timely attention to this matter.
Smcerely,
A
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Steve Viefbaus, WorldCom
STATE OF NEW YORK
DEPARTMENT OF CORRECfIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON A VENUE
ALBANY, N.Y. 12226·2050
GLENN S. GOORD
RJCHARD D. ROY
COMMISSIOHB
ASSISTANT COMMJSSIONER
March 14, 2001
Mr. Steve Viefhaus
WortdCom
100 South 4th Street
St. Louis, MO 63102
RE: Inmate can Home Telephone
Se~ice
RFP
Dear Mr. Viefhaus:
This letter is intended to clarify this part of the procurement process. Both
vendors have received the same 2.18(c) language for consideration. Further, both
parties will receive the same information and held to the same standard of this
provision.
It is also apparent that both parties need clarification concerning our intent
regarding this section. We are not looking to protect our revenue due to an imposed
rate reduction. Our answer in the question and answer period prior to submission of
proposals in which we indicated that the commission rate be held constant is
adequate. Our concern is that when a mandate such as call branding occurs, that
DOCS does not bear the responsibility for such a. change.
In a further inquiry it was questioned why the vendors did not receive the same
letter. As far as Section 2.18(c), the letters are the same. Regarding other sections of
the letter, it should be clear that the response is unique to the vendor's proposal and
in~ppropriate to share with a competitor at this time,
Rnally, due to this question and answer period, we are ~xtending the due date
for responses to c.o.b. Wednesday, March 21, 2001. • ,
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, onald C uringto .
Director of
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Mel WORLDCOM
Government Markets
100 South 4th Street, Suite 400
St. Louis, MO 63102
March IS. 2001
VIA FACSLMlLE
G. Ronald Courington
NYS Department of Correctional Service~
1220 Washington Avenue
Albany. New York 12236-2050
R~:
Inmate Call Home Telephone Services RFP
Dear Mr. Courington:
WorldCom respecdUUy requests t;lat¥ication regarding the section of your ietter, dated March 8, 200)
("DOCS Clarifiation Request"). related to changes in commission rates. Although the letter provides
guidance in the event a vendor desires to lower the commission rate it initiaUy offered, the letter is silent
regarding whether a veDdor is allowed to increase the commission rate offered. Please clarify whether a
vendor is permitted in response to DOCS Clarification Request to iD~rease the initial commission rate it
offered. or whether any increase is prohibited.
We appreciate your timely attention to this matter.
~~ereIY. r
~ VI nV-£'LA-LO__
Steve Vie~~;'~
-H.? .
.
STATE OF NEW YORK
DEPARTMENT OF CORRECfIONAL SERVICES
THE HARRIMAN STATE CAMPUS
1220 WASHINGTON AVENUE
ALBANY. N.Y. 12226·2050
GLENN S. GOORD
RICHARD D. ROY
COMMISSIONER
ASSISTANT COMMISSIONER
March 16, 2001
Mr. Steve Viefhaus
WoridCom
100 South 4th Street
St. Louis, MO 63102
RE: Inmate Call Home Telephone Service RFP
Dear Mr. Viefhaus:
This is in response to your letter dated March 15, 2001.
As specified in my letter of March 8, 2001, we will not accept any increase
in the proposed commission rate. You may lower your proposed commission
rate. If you choose to lower your proposed commission rate, this will result in
the score of your proposal being adju~ed accordingly.
GRC/dl
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8200 Greensboro Drive
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McLean. VA 22102
March 21, 2001
VlA FACSlMlLE
G. Ronald Courington
NYS Department of Correctional Services
1220 Washington Avenue
Albany) New York. 12236-2050
Re: Inmate Call Home Telephone Services RFP
Dear Mr. Courington:
In response to your letter, dated March 8, 2001 C"DOCS Clarification Request") and
based upon the clarification~ provided. by your Jetters dated March 14,2001 and March
16,2001, WorldColU hereby r~movc.~ its "~Ac~plions" ttl Parts 2.1~ and 3. 17(d) from its
proposaJ and accepts Part 2. 18(c) and Part 3.17 without modification. Fun:hemlore,
WorldCom does nol wish tn l()wer the commission rate originally offered.
In addition, WorldCom states that it has read, understands and will comply with the
modifications made by DOCS to Parts 3.1(a), 3.I(e), 3.1(g) and 3.l(hr (Compliance,
Effective and Completion Date~) Set forth in your letter dated March 8,2001.
It is WorldCom's intent by this-letter to fully comply with the instll1ctions contained in
the DOCS Clarification Request. for its proposal to be considered responsive Lo the RFP.
and for WorldCom to continue to be considered for award ofthis Contract
Thank you for your consideration in this matter.
Sincerely.
'\
Steve Viefhaus
WorldCom
