NJ Contract 2002 AT&T Proposal Volume 1

State DOC Contracts • New Jersey

Download original document:
Brief thumbnail

Document text

This text is machine-read, and may contain errors. Check the original document to verify accuracy.

A Proposal for
The State of New Jersey
Department of Corrections & Juvenile Justice COlmlmi!ssion

,...

, I

'II
-

-'I

::'-~
\

,
--,

. -----.:

/
{,

AT&T
TRE - 143

•

AT&T

340 Daniele Drive
Ocean Township, NJ 07712
March IS, 2002

State of New Jersey
Department of Treasury, GSA
Purchasing Bureau
33 West State Street, 9tl' Floor
Trenton, New Jersey 08625-0230

Reference: RFP No. 02-X-32533

AT&T is pleased to submit our response to the State of New Jersey's Request for Proposal (RFP)
for Inmate/Resident Telephone Control Service. We have responded to the RFP requirements
with a proposal that meets your requirements and offers a number of unique value-added
features, benefits, and services.

•

As highlighted in the Executive Summary and throughout our proposal, AT&T offers the State
of New Jersey unique advantages in the following key areas:
•

One Contact - AT&T owns and operates the inmate system.

•

One Network - AT&T owns and controls both the local and long distance network.

•

Unmatchable fraud control- AT&T offers an industry exclusive and patented 3-way
calling detection and prevention system for enhanced call control and management.

•

AT &TlNew Jersey Industry First - AT&T will deploy the industry's first customer
beta test of a leading-edge technology for blocking call forwarding attempts - another
industry exclusive!

•

Economic Benefits for the State and Consumers - AT&T offers innovative calling
rate and commission options to the State of New Jersey and its consumers.

•

One Maintenance Force - AT&T trained and certified technicians will maintain both
the inmate phones and call control systems for more responsive service and support.

•

Project Understanding and Approach - We understand what the State wants to
accomplish and have the resources, skills, and expertise to meet the State's
objectives.

•

Implementation and Operational Excellence - The AT&T Team combines the
resources and experience needed to ensure a smooth, on-time implementation and
high quality operations.

•

Inmate Telephone Services Experience and Demonstrated Ability - The AT&T
Team, which includes industry leaders and New Jersey-based minority and womanowned business enterprises, has demonstrated its ability to execute and support a
wide variety of similar projects.

TRE - 144

RFP No. 02-X-32533
Page 2

•

Experienced Project Management and Support Services - AT&T has assembled a
team with the experience, processes, discipline, and commitment to provide the State
the high quality services and support it requires.

•

Corporate Stability and Commitment - AT&T is a stable, financially sound company
that will meet its commitments throughout the tenn of the contract.

•

Unsurpassed Network Quality, Perfonnance, and Reliability - As the current provider
oflong distance services for the State, we have provided best-in-class network
services and support for users throughout New Jersey. We will continue this tradition
in our service under this contract.

We feel confident that we have proposed a best value solution that meets the State's goals and
objectives in all key areas. We are committed to earning your business and look forward to
negotiating an agreement that will ensure the State of New Jersey receives the maximum benefits
from the proposed services.
If you have any questions or need additional infonnation, please contact me via phone at 732695-9614 or via email attjmiller@att.com. On behalf of AT&T, thank you for this opportunity
to continue and enhance our partnership with the State of New Jersey.

•

Sincerely,

~----r4A~~
Timothy J. Miller
Account Manager

•
TRE - 145

(

t.-'1 -:\

r.: ,'" F.~. ", ;.._ ••1

• • • '-

,
I

TRE - 146

AT& T Inmate/Resident Telephone Control Service

•

Contents
VOLUME I. AT&T PROPOSAL
Required Forms
Title Page/Form ..................................................................................................... 1
Ownership Disclosure Form ................................................................................. 2
MacBride Principles Certification ........................................................................ .3
Affirmative Action Form ..................................................................................... .4
Bid Bond ............................................................................................................... 5
Registration with Division of Revenue ................................................................. 6
Dept. of Labor Certificate ..................................................................................... 7
Notice ofIntent to Subcontract Form .................................................................... 8
Subcontractor Utilization Plan Form .................................................................... 9

Executive Summary ........................................................................................................ 1

•

Part I. Technical Proposal
Introduction ................................................................................................................1-1
System Overview ................................................................................................. .1-1
Inmate Telephones ............................................................................................... .1-4
Call Control System ............................................................................................. .1-4
Network Connectivity .......................................................................................... .1-7
1.1. General ................................................................................................................. 1-9
1.1.1. Disaster Recovery Plan .............................................................................. .1-9
1.1.2. Fraudulent Calls ......................................................................................... .1-19
1.1.3. Call Routing ............................................................................................... .1-20
1.1.4. Quality of Service ...................................................................................... .1-20
1.1.5. On Site System Equipment ........................................................................ .1-21
1.1.6. Dialing Plan ............................................................................................... .1-26
1.1.7. Non-recurring Charges ............................................................................... .1-26
1.1.8. System Evaluation ..................................................................................... .1-26
1.1.9. Implementation Plan .................................................................................. .1-27
1.2. Basic Service......................................................................................................... 1-4 7
1.2.1. Reliability/Availability ............................................................................... .1-47
I.2.2. State's Performance Standards .................................................................. .1-47
1.2.3. Call Billing ................................................................................................. .1-49
1.2.4. Remote Access Software Rearrangements ................................................ .1-49
I.2.5. System Administrator ................................................................................ .1-62

ATs.T

Contents

TRE - 147

AT&T Inmate/Resident Telephone Control Service

•

1.3. InmatelResident Telephone Control System .....................................................1-63
1.3.1. System Features ......................................................................................... .1-69
1.3 .1.1. Mandatory Requirements ........................................................................ .1-69
I.3.1.2. Preferred Requirements ........................................................................... 1-70
1.3.1.3. Monitoring and Recording ....................................................................... 1-71
I.3.2. System Controls and Restrictions ............................................................... 1-75
1.3.2.1. Mandatory Requirements ........................................................................ .1-76
1.3.2.2. Preferred Requirements ........................................................................... 1-79
1.3.3. Usage Studies ............................................................................................. .1-81
1.4. Inmate/Resident Telephones............................................................................... 1-82
1.5. Wiring ..•.........................•..••...............................•..••.••..••............................•..•..••.•• 1-86
1.6. Maintenance ..•..••.••..•.......................••...••.••........................•...•..••.•••.••...................1-87
1.7. Personnel .............................................................................................................. 1-88
1.7.1. AT&T Maintenance/Service Support Team ............................................... 1-88
1.7.2. Service Plan Options .................................................................................. .1-89
1.7.3. Work Center Locations in New Jersey ........................................................ 1-93
1.7.4. Management Escalation List ...................................................................... .1-93
1.8. Training ................................................................................................................ 1-94
1.9. Documentation .....................................................................................................1-96
1.10• Commission Structure.......................................................................................1-97
1.11. Award Date Plus 9 Days.................................................................................... 1-98
1.12. Award Date Plus 41 Days .................................................................................. 1-99

Part II. Organizational Support, Experience, and Oualifications
Introduction ........................................................................................................... II-l
II. I. Office Location ............................................................................................. II-4
II.2. Organization Chart........................................................................................ II-5
II.3. Key Staff Qualifications ............................................................................... II-I 0
11.4. Customer References .................................................................................... II-23
lIS Experience with Customer Networks ........................................................... II-28
11.6. Quality Control, Service Locations, and Support Personnel ........................ II-30
11.7. Financial Capability ...................................................................................... II-33
II.8. Subcontracting .............................................................................................. II-37

Part III. Cost Proposal

•

Schedule A ............................................................................................................ III-2
Schedule B ............................................................................................................ III-3
Schedule C ............................................................................................................ III-4
Schedule D ............................................................................................................ III-5
Schedule E ............................................................................................................. III-6

Contents
TRE - 148

AT&T Inmate/Resident Telephone Control Service

•

Schedule F ............................................................................................................. III-7
Schedule G ............................................................................................................ III-S
Schedule H ............................................................................................................ III-I 0
Schedule I .............................................................................................................. III-12
Schedule ] ............................................................................................................. III-14
Schedule K ............................................................................................................ III-I 6
Schedule L.. ...........................................................................................................III-IS
Schedule M ............................................................................................................ III-19
Schedule N ............................................................................................................ III-20
Schedule 0 ........................................................................................................... III-21
Schedule P ............................................................................................................. III-22
Schedule Q ............................................................................................................ III-23

Part IV. AT&T Option A Solution

•

Introduction ................................................................................................................. IV-1
IV.A. Technical Proposal.. ......................................................................................... IV-5
IV.I. General ........................................................................................................ N-5
N.2. Basic Service .............................................................................................. .lV-S
N.3. Inmate/Resident Telephone Control System .............................................. .lV-9
IV.4. Inmate/Resident Telephones ...................................................... ................. N-20
N.S. Wiring ....................................................................................................... .IV-20
IV.6. Maintenance ............................................................................................... N-20
IV.7. Personnel ................................................................................................... .lV-20
IV.S. Training ...................................................................................................... N-20
N.9. Documentation ........................................................................................... .lV-22
IV.IO. Commission Structure ............................................................................. .IV-22
IV.II. Award Date Plus 9 Days ......................................................................... .IV-22
IV.12. Award Date Plus 41 Days ....................................................................... .IV-22
IV.B. Organizational Support, Experience, and Qualifications ............................ IV-23
IV.13. Office Location ....................................................................................... .IV-23
N.14. Organization Chart .................................................................................. .IV-23
IV.IS. Key Staff Qualifications .......................................................................... .lV-23
IV.16. Customer References ............................................................................... .lV-25
IV.17. Experience with Customer Network ...................................................... .. N-25
N.IS. Quality Control, Service Locations, and Support Personnel ................... .lV-25
N.19. Financial Capability ...................................................... ............................ N-25
IV.20. Subcontracting ........................................................................................ .lV-25

•
Contents
TRE - 149

iii

AT&T Inmate/Resident Telephone Control Service

•

VOLUME II. DOCUMENTATION
AT&T 2000 Annual Report
AT&T 2000 Supplier Diversity Annual Report
AT&T Inmate System Documentation
Sample Reports .................................................................................... Attachment I
AT&T Inmate System Features ............................................................ Attachment 2
Digital ACP Voice Prompting ............................................................. Attachment 3
TOM Administrative Terminal User's Guide ...................................... Attachment 4
PIN Management System ..................................................................... Attachment 5
Monitoring Phone User's Guide .......................................................... Attachment 6
HearSay Playback User's Guide .......................................................... Attachment 7
Voice Recording Transfer to CD ......................................................... Attachment 8
Equipment Installation, Test, and Maintenance ................................... Attachment 9
OpScan 4U Scanner and Sample Bubble Forms .................................. Attachment 10
AT&T Option A Solution Documentation
Sample Reports .................................................................................... Attachment I
VAC Inmate System Description ......................................................... Attachment 2
System 100 Inmate Telephone System User ManuaL ........................ Attachment 3
Shadow Operation ManuaL .................................................................. Attachment 4
KV -SS45 D Scanner ............................................................................ Attachment 5

AT&T

Contents

TRE - 150

CASOAL VENDOR TRANSMITTAL FORM
ALL FIELDS MUST BE COMPLETED INCLUDING CONTACT PEASON, TELEPHONE AND FAX NOS. PAIOR TO SUBMITTING TO
BID LIST MGT.

/1//7,"'.'/ V

Date
/

(

Vendor Name

City, State

1% ,~eS

III ¥- r

~!l.4€:/1.L_+at~'--_-------------,,tL.7-----

Zip Code

/CICI/

Contact Person -~~2L='Ll.:ff---,aLt.L1LL~cL_ _ _ _ _ _- - - - - - - - - - - - - - - - Telephone No.
SSN 0
or
FEIN 0
Aelevant
Solicitation No.

Fax

DATE AEC 'D BY BID LIST MGT.

DATE BIDDEAS APPLIC. PKG. SENT

WHITE-Original to Bid list Mgt. I CANARY-Copy lor Buyer's" File
PBI8S (8/96)

TRE - 151

~
~

....

STATE OF HEW JERSEY
BID NO
_____
RE_Q=UE
__S_T__F_O_R__P_R_O_PO
__S_A_L________________ IT-~

FOR:

INNATE/RESIDENT TELEPHONE
CONTROL SERVICE

:T1934

DATE ISSUED
N.~.

PHONE NO

CONTRACT EFFECTIVE DATE: 06/01/02

VENDOR FAX NO

CONTRACT EXPIRATION DATE:05/31/07

VENDOR FEIN/SSN

COOPERATIVE PURCHASING:

REQUISITION NO

SET ASIDE: NONE

;09/12/01

VENDOR NO

;.::::....--L----------TFc:Triiii"iTri. .;;;;;fl-S-----:oiil-lvENOOR
•••• EXTRA COPY 2S •••

~-X-32533

:1020302

IREQUESlrlNG AGENCY:822050

DIRECT QUESTIONS CONCERNING THIS RFP TO:
PHONE :(609) 9a.-9703

SUYER:ANTOINETTE LELLO

PURSUANT TO N.J.S.A. 52:34-12 AND N.J.A.C. 17:12-2.2, PROPOSALS WHICH FAIL TO CONFORM WITH
TIlE FOLLOWING REQUIREMENTS WILL BE AUTOMATICALLY REJECTED:
1) PROPOSALS MUST BE RECEIVED AT OR BEFORE THE

PUBLIC OPENING TIllE

FOUOWING PLACE: DEPARTMENT OF TREASURY, GSA, PURCHASE BUREAU, PO
JERSEY 0862lHI230. TElEPHONE. TElEFACSIIolILE OR TElEGRAPH PROPOSALS WILL NOT BE ACCEPTID. THE ACCOIolPANYING SaF-ADDRESSED
ENVelOPE SHOULD CONTAIN OR BE ATTACHED TO THE PROPOSAl.
2) THE BIDDER IoIUST SIGN THE PROPOSAl.
3) THE PROPOSAL IAUST INCLUDE ALL PRICE INFORIoIATION.

PROPOSAL PRICES SHAll INCLUDE OEI.IVERY OF ALL ITEMS F.O.8. DESTINATION OR AS

OTHERWISE PROVIDED. PRICE QUOTES IoIUST BE FIRIoI THROUGH ISSUANCE OF CONTRACT.
') ALL PROPOSAL PRICES IoIUST BE TYPED OR WRrrT£N IN INK.
5) ALL CORRECTIONS, WHITE-QUTS. ERASURES. RESTRIKING OF

TYPE.

OR OTHER FORIAS OF AlTERATION. OR THE APPEARANCE OF ALTERATION. TO UNIT

AND/OR TOTAL PRICES IAIJST BE INITIALED IN INK BY THE BlDO£R.

==;;-____%.

6) THE BIDDER IAUST SUBlAIT WITH THE PROPOSAL BID seCURITY IN THE A\AOUNT OF $
250000.00 OR
BID SECURITY SUPPLIED:
ANNUAL 610 BOND ON FILE. _ _ _-=-==-:.BID BOND ATTACHED.
_ _~_ _ _ _ CERTIFIED OR CASHIER"S CHECK ATTACHED.
LETTER OF CREDIT ATTACHED.

CHECK THE TYPE OF

E BIDDER IoIUST COIAPLETE AND SUBMIT, PIUOR TO THE SUBMISSION OF THE PROPOSAL. OR ACCOIAPANYIHG THE PROPOSAl. THE ATTACHED OWNERSHIP
LOSURE FORIA. (SEE N.JS.A. 52:25-242).

E BIDDER MUST ATTEND THE MANDATORY PRE-BID CONFERENCE(S) AND SITE VISIT(S) AT THE FOLLOWING DATE(S) AND TIME(S):
CONFERENCE:
10-04-01
9:30AM
SEE "CONFERENCE/SITE INSPECTION" PAGE

ADDITIONAL

REQUIREMENTS

9) PERFORIoIANCE SECURITY: $, _ _ _-"'500""'00""'0"'.oo",,-_OR _ _ _ _ _ _ _ _ _%.
11) AN AFFIRlAATlVE ACTION FORIoI (ATTACHED).
13) REQUESTED DELIVERY:

10) PAYIAENT RETENTION: _ _ _ _ _ _ _ _ _ %.

12) A IAACBRIDE PRINCIPLES CERTIFICATION (ATTACHED).

9'YE °FTER REeEIPT SF BRB!R

14) CERTIFICATION OR NOTIFICATION OF REGISTRATION WITH THE SECRETARY OF STATE IF A FOREIGN ~ CORPORATION. IF NECESSARY (SEE N.JS.A.
141.:13-1 ET seQ. AND N.J.A.C. 17:12-2.12).
15) FOR SET ASIDE CONTRACTS ONLY. N.J. DEPARTIoIENT OF COIolIolERCE CERTIFICATION OR NOTIFICATION OF REGISTRATION AS A SIAALL, IoIINORITY OR

TO BE COMPlETED BY BIDDER
16) DELIVERY CAN BE WADE _ _ __

OR _ _ _ _ WEEKS AFTER RECEIPT OF ORDER.

17) CASH DISCOUNT TERIoIS (SEE ATTACHED NOTICE):

'3"e, prOpOl2.\ %.--------0

18) BIDDER PHONE "_"_-'-''''

19) BIDDER FAX NO.

20) BIDDER FEDERAL ID NO.

21) YOUR BID

SIGNATURE OF THE BIDDER ATTESTS THAT THE BIDDER HAS READ. UNDERSTANDS, AND AGREES TO ALL TERIoIS, CONDITIONS. AND SPECIFICATIONS SET FORTH
IN THE REQUEST FOR PROPOSAL. INCLUDING ALL ADDENDA. FURTHERIoIORE. SIGNATURE BY THE BIDDER SIGNIFIES THAT THE REQUEST FOR PROPOSAL AND THE
RESPONSIVE PROPOSAL CONSTITUTES A CONTRACT IIoIMEDIATElY UPOH NOTICE OF ACCEPTANCE OF THE PROPOSAL BY THE STATE OF NEW JERSEY FOR ANY
OR ALL OF THE ITEMS 810. AND FOR THE lENGTH OF TIME INDICATED IN THE REQUEST FOR PROPOSAL. FAILURE TO ACCEPT THE CONTRACT WITHIN THE
TlIoIE PERIOD INDICATED IN THE REQUEST FOR PROPOSAL. OR FAILURE' TO HO~O PillCES OR,TO
ANY OTHER TERIoIS AND CONDITIONS AS DEFINED IN
THE REQUEST FOR PROPOSAL OR THE PROPOSAL DURING THE TERIA OF THE CONTRACT, SHALL CONSTIlUTE A BREACH AND WAY RESULT IN
HSION OR DEBARIAENT FROIA FURTHER STATE BIDDING. A DEFAULTING CONTRACTOR IAAY ALSO BE LIABlE. AT THE OPTION OF THE STATE. FOR THE
ENCE BETWEEN THE CONTRACT PRICE ANO THE PRICE 810 BY AN ALTERNATE BlDOElI OF THE GOODS OR SERVICES IH AOOITION TO OTHER RElAEDIES
AVAILABLE.

UEET

TRE - 152

OWNERSHIP DISClOSURE FORM

~i~~:~REASURY

BUREAU
JERSEY
..230
ST 9TH FL
08625-0230

'"<~'U"

NUMBER
OPEN DATE
T-NUMBER

02-X-32533
11/01/01
: T1934

BIDDER

PAGE
9

INSTRUCTIONS: Provide below the names, home addresses, dates of birth, offices held and any ownership interest 01 all officers of the firm named
above. If additional space is necessary, provide on an attached sheet.
OWNERSHIP INTEREST
(Shares Owned or % of Partnership)
NAME
HOME ADDRESS
DATE OF BIRTH
OFFICE HElD

SEE

~C'teC~E;n

INSTRUCTIONS: Provide below the names. home addresses. dates of birth. and ownership interest of all individuals not listed above, and any partnerships,
corporations and any other owner having a 10% or greater interest In the firm named above. If a listed owner is a corporation or partnership. provide below the same
information for the holders of 10% or more interest in that corporation or partnership. If additional space is necessary. provide that information on an attached sheet.
If there are no owners with 10% or more Imerest in Jour finn. enter '"None- below. Complete the certification at the bottom of this form. If this form has
previously been submitted to the Purchase Bureau in connection with another bid. indicate changes. if any, where appropriate. and complete the certification below.
NAME

DATE OF BIRTH

HOME ADDRESS

OFACEHElD

OWNERSHIP INTEREST
(Share. Owned or % of Partnership)

t:.lo~f.

COMPLETE ALL QUESTIONS BELOW
the past five year.> has another company or corporation had a 10% or greater interest in the firm identified above? (If yes.
complete and attach a separate disclosure form reflecting previous ownership interests.)

YES

2. Has any person or entity listed in this form or its attachments ever

been arrested. charged. indicted or convicted in a aiminal or
disorderly persons matter by the Stale of New Jersey, any other state or the U.s. Government? (If yes, a/loch a detailed explanation for

each instance.)

8, Has any person or entity listed in this form or its attachments ever been suspended. debarred or otherwise declared ineligible by any
agency of government from bidding or contracting to provide services. labor. material or supplies? (If yes. attach a detailed explanation
for each instance.)
4. Are there now any criminal matters or debarment proceedings pending in which the finn and/or its officers and/or managers are
involved? (If yes. attach a detailed explanation for each instance.)

V
~

--/
---

I,../'"

---

5, Has any federal, state or local license, permit or other similar authorization, necessary to perform the work applied for herein and held or
applied for by any person or entity listed in this fonn, been suspended or revoked, or been the subject of any pending proceedings
specifically seeking or litigating the issue of suspension or revocation? (If yes to any part of this question. attach a detaileCI sxptanation
for each instsnce.)

CERTIFICATION: I. being duly sworn upon my oath. hereby represent and state that the foregoing information and any attachments thereto to the best of my
knowledge are true and complete. I acknowledge that the State of New Jersey is relying on the information contained herein and thereby acknowledge that I am
under a continuing obligation from the date of this certification through the completion of any contracts with the State to notify the State in writing
of any changes to the answers or Intonnation contained herein. I acknowledge that I am aware that it is a criminal offense to make a false statement or
misrepresentation in this certification, and if I do so. I recognize that I am subject to criminal prosecution under the law and that it will also constitute a material
breach of my agreement(s) with the State of New Jersey and that the State at its option. may declare any contract(s) resulting from this certification void and
unenforceable.
I. being duly authorized. certify that the information supplied above. including all attached pages. is complete and correct to the best of my knowledge. I certify that
all of the foregoing statements made by me are true. I am aware that if any of the foregoing statements made by me are willfully false. I am subject to punishment.

NAME:
ADDRESS:

:32.

BI~I

CD~.

!\\J£I.lu,e;

!>{,-

fuf: A.!'\fi!,i C.f\5

"Ell) If" R.v-- J W?

PRINT OR TYPE

~~ftt.J£- - ; ; ; b 'd
/Jt til ~ rc

4eeOVNT dtN-1- G.E,e/

IDDI3

TRE - 153

(Signature)
(Name)

(Title)

•

AT&T Officers
AT&T submits the following list of AT&T Officers.
C. Michael Armstrong

Chairman and CEO

Betsy J. Bernard

Executive VP & President & CEOAT&T Consumer

James W. Cicconi

General Counsel and Executive VP

Nicholas S. Cyprus

VP and Controller

David W. Dorman

President

Edward M. Dwyer

Treasurer

Hossein Estambolchi

President-AT&T Labs & Chief
Technology Officer

Mirian M. Graddick-Wier

Executive VP - Human Resources

Frank Ianna

Executive VP & President - AT&T
Network Services

Richard J. Martin

Executive VP - Public Relations &
Employee Communications

Charles H. Noski

Senior Executive VP & CFO

John C. Petrillo

Executive VP - Corporate Strategy &
Business Development

William T. Schleyer

President & CEO - AT&T Broadband

Marilyn J. Wasser

Vice President and Secretary

Home Address: As indicated acceptable in Addendum 3, response to Question 112, the
AT&T corporate headquarters address is being provided in lieu of home addresses. That
address is:
AT&T Corp.
32 Avenue of the Americas
New York, NY 10013

Date of Birth. Response to Question 31 in Addendum 3 indicated that offerors do not
have to provide birth dates of officers.

•

Ownership Interest. AT&T is a widely held public company. No officers hold a
substantial ownership interest.

TRE - 154

•

MacBride Principles Certification
E~;;;;:X

tx~.

A_JC3C

'-=')7'-""'=

'XV'"

·':a::tJt!@=·'-'-~'~-'="'3

1£#,,'

,,(.!

•

3
TRE - 155

NOTICE TO ALL BIDDERS
REQUIREMENT TO PROVIDE A CERTIFICATION
IN COMPLIANCE WITH MacBRIDE PRINCIPLES
AND NORTHERN IRELAND ACT OF 1989

•

Pursuant to Public Law 1995, c.134, a responsible bidder selected,
after public bidding, by the Director of the Division of Purchase and
Property, pursuant to N.J.S.A. 52:34-12, or the Director of the
Division of Building and Construction, pursuant to N.J.S.A. 52:32-2,
must complete the certification below by checking one of the two
representations listed and signing where indicated. If a bidder who
would otherwise be awarded a purchase, contract or agreement does not
complete the certification, then the Directors may determine, in
accordance wi th applicable law and rules, that it is in the best
interest of the State to award the purchase, contract or agreement to
another bidder who has completed the certification and has submitted a
bid wi thin five (5) percent of the most advantageous bid.
If the
Directors find contractors to be in violation of the principles which
are the subject of this law, they shall take such action as may be
appropriate and provided for by law, rule or contract, including, but
not limited to, imposing sanctions, seeking compliance, recovering
damages, declaring the party in default and seeking debarrment or
suspension of the party.
I certify, pursuant to N.J.S.A. 52:34-12.2, that the entity for
which I am authorized to bid:
has no ongoing business activities in Northern Ireland and does
not maintain a physical presence therein through the operation of
offices, plants, factories, or similar facilities, either directly or
indirectly,
through
intermediaries,
subsidiaries
or
affiliated
companies over which it maintains effective control; or
5ee ""\'t=-Vtect
~ will take lawful steps in good faith to conduct any business
operations it has in Northern Ireland in accordance with the MacBride
principles of nondiscrimination in employment as set forth in N.J.S.A.
52:18A-89.5 and in conformance with the United Kingdom's Fair
Employment (Northern Ireland) Act of 1989, and permit independent
monitoring of their compliance with those principles.
I certify that the foregoing statements made by me are true. I am
aware that if any of the foregoing statements made by me are willfully
false, I am subject to punishment.

Dated:

•
PBMACB

Print or Type

12/95

TRE - 156

•

AT&T RESPONSE: AT&T does not have any employees in Northern Ireland, but does practice fair
employment principles in its operations elsewhere in the United Kingdom. The following is a policy
statement applicable to AT&T's United Kingdom operations, as published in its employee handbook:
It is AT&T UK's policy to comply with both the letter and spirit of all applicable laws relating to equality of
opportunity in employment. The Company values individual and cultural diversity, and is committed to the
goal of providing equal opportunity to people at all stages of the employment process irrespective of colour,
ethnic origin, sex, marital status, sexual orientation, age or disability. In pursuance of this goal the Company
has an Equal Opportunities policy which will be continuously monitored to ensure its effectiveness. AT&T
UK will take any appropriate practicable positive action which it considers necessary to make equal
opportunity a reality.

Accordingly, to the extent that it is appropriate for the City to consider these Northern Ireland business
practices in its procurement decisions, AT &T submits that it is in compliance.
In a recent decision, the United States Supreme Court held that public procurement regulations involving international
policies (in that case Burma) were an unconstitutional interference with federal authority. See Crosby v. NatWnal Trade
Council, 530 U.S. 363; 120 S. Ct. 2288, decided June 19, 2000. See also Miami Light Project v. Miami-Dade County (US
District Courtfor Southern District of Florida) 97 F. Supp. 2d 1174 (May 16, 2000) (granting preliminary injunction
against enforcement of public procurement policies related to Cuba). Accordingly, given the unsettled legal basis for
such requirements, AT&T would respectfully request that it either be treated as in full compliance with this
requirement, or that the requirement be waived or deleted for purposes of this procurement.

•

•
TRE - 157

•

Affirmative Action Form
6&5>

*~:s~,

,2,,".

. ,""9.#_0

•

4
TRE - 158

TERM CONTRACT - ADVERTISED BID PROPOSAL

AFFIRMATIVE ACTION
TREASURY
BUREAU

NUMBER
OPEN DATE
T-NUMBER

~ERSEY

ST 9TH FL
N~

08625-0230

PAGE

02-X-32533
11/01/01
TIME
T1934

2 PM

BIDDER

SUPPLEMENT TO BID SPECIFICATIONS
DURING THE PERFORMANCE OF THIS CONTRACT, THE CONTRACTOR AGREES AS FOLLOWS:
1. THE CONTRACTOR OR SUBCONTRACTOR, IIHERE APPLICABLE, WILL NOT DISCRllllNATE AGAINST ANY EIIPLOYEE OR
APPLICANT FOR EllPLOYllENT BECAUSE OF AGE, RACE, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, IlARITAL
STATUS OR SEX. THE CONTRACTDR WILL TAKE AFFIRMATIVE ACTION TO ENSURE THAT SUCH APPLICANTS ARE
RECRUITED AND EIIPLOYED, AND THAT EIIPLOYEES ARE TREATED DURING EllPLOYIIENT, WITHOUT REGARD TO THEIR
AGE, RACE, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, IlARITAL STATUS OR SEX. SUCH ACTION SHALL INCLUDE,
BUT NOT BE LIIIITEO TO THE FDLLOWING: EIIPLOYIIENT, UPGRADING, DEIIDTION, OR TRANSFER; RECRUITIIENT DR
RECRUITllENT ADVERTISING; LAYOFF OR TERIIINATION; RATES OF PAY OR OTHER FORIIS OF COIIPENSATION; AND
SELECTION FOR TRAINING, INCLUDING APPRENTICESHIP. THE CONTRACTOR AGREES TO POST IN CONSPICUOUS
PLACES, AVAILABLE TO EIIPLOYEES AND APPLICANTS FOR EIIPLOYIIENT, NOTICES TO BE PROVIoEO BY THE PUBLIC
AGENCY COIIPLIANCE DFFICER SETTING FORTH PROVISIONS OF THIS NONDISCRIIlINATION CLAUSE;
2. THE CONTRACTOR OR SUBCONTRACTOR, IIHERE APPLICABLE WILL, IN ALL SOLICITATIONS OR ADVERTISEMENTS
,FOR EIIPLOYEES PLACED BY DR ON BEHALF OF THE CONTRACTDR, STATE THAT ALL QUALIFIED APPLICANTS WILL
RECEIVE CONSIDERATION FOR EIIPLOYIIENT WITHOUT REGARD TO AGE, RACE, CREED, COLOR, NATIONAL ORIGIN,
ANCESTRY, IlARITAL STATUS OR SEX;
3. THE CONTRACTDR OR SUBCONTRACTOR, IIHERE APPLICABLE, WILL SEND TO EACH LABOR UNION OR REPRESENTATIVE
OR WORKERS WITH IIHICH IT HAS A COLLECTIVE BARGAINING AGREEIIENT DR OTHER CONTRACT OR lNERSTANDING, A
NOTICE, TO BE PROVIDED BY THE AGENCY CONTRACTING OFFICER ADVISING THE LABOR UNION OR WORKERS'
REPRESENTATIVE DF THE CONTRACTOR'S COIIIIITllENTS lNER THIS ACT AND SHALL POST COPIES DF THE NOTICE IN
CONSPICUOUS PLACES AVAILABLE TO EIIPLOYEES AND APPLICANTS FOR EIIPLOYMENT.
4. THE CONTRACTOR OR SUBCONTRACTOR, IIHERE APPLICABLE, AGREES TO COIIPLY WITH THE REGULATIONS
PROIIULGATED BY THE TREASURER PURSUANT TO P.L. 1975, C. 127, AS AllENDEO AND SUPPLEllENTED FROM TIllE TO
TIllE.

;~~~~R~~[. OR
SUBCONTRACTOR AGREES TO ATTEIIPT IN GOOD FAITH TO EIIPLOY IlINORITY AND FEMALE
WITH THE APPLICABLE COUNTY EllPLOYIIENT GOALS PRESCRIBED BY N.... A.C. 17:27-5.2

THE TREASURER PURSUANT TO P.L. 1975, C. 127, AS AIIENDED AND SUPPLEIIENTED FROM TIME TO
OR IN ACCORDANCE WITH A BINDING DETERIIINATION OF THE APPLICABLE COUNTY EMPLOYMENT GOALS
DETERIIINED BY THE AFFIRMATIVE ACTION OFFICE PURSUANT TO N .... A.C. 17:27-5.2 PROULGATED BY THE
TREASURER PURSUANT TO P.L. 1975, C. 127, AS AMENDED AND SUPPLEIIENTED FROII TIllE TO TIllE.
B. THE CONTRACTDR DR SUBCONTRACTOR AGREES TO INFDRII IN WRITING APPROPRIATE RECRUITIIENT AGENCIES IN
THE AREA, INCLUDING EIIPLOYIIENT AGENCIES, PLACEMENT BUREAUS, COLLEGES, UNIVERSITIES, LABOR UNIONS,
THAT IT DOES NDT DISCRIlllNATE ON THE BASIS OF AGE, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, IlARITAL
STATUS OR SEX, AND THAT IT WILL DISCONTINUE THE USE OF ANY RECRUITIIENT AGENCY WHICH ENGAGES IN DIRECT
DR INDIRECT DISCRIlllNATORY PRACTICES.
7. THE CONTRACTOR OR SUBCONTRACTOR AGREES TO REVISE ANY OF ITS TESTING PROCEDURES, IF NECESSARY, TO
ASSURE THAT ALL PERSONNEL TESTING CONFORMS WITH THE PRINCIPLES OF dOB-RELATED TESTING, AS ESTABLISHED
BY THE STATUTES AND COURT DECISIONS OF THE STATE OF NEW .. ERSEY AND AS ESTABLISHEO BY APPLICABLE
FEDERAL LAW AND APPLICABLE FEDERAL COURT DECISIONS.
8. THE CONTRACTOR OR SUBCONTRACTOR AGREES TO REVIEW ALL PROCEDURES RELATING TO TRANSFER, UPGRADING,
DOWNGRADING AND LAYOFF TO ENSURE THAT ALL SUCH ACTIONS ARE TAKEN WITHOUT REGARD TO AGE. CREED. COLOR.
NATIONAL ORIGIN, ANCESTRY. IlARITAL STATUS OR SEX, AND CONFORII WITH THE APPLICABLE EMPLOYIIENT GOALS,
CONSISTANT WITH THE STATUTES AND COURT DECISIONS OF THE STATE DF NEW ..ERSEY, AND APPLICABLE fEDERAL
LAW AND APPLICABLE FEDERAL COURT DECISIONS.
THE CONTRACTOR AND ITS SUBCONTRACTORS SHALL FURNISH SUCH REPORTS OR OTHER DOCUMENTS TO THE
AFfIRMATIVE ACTION OFFICE AS MAY BE REQUESTED BY THE OfFICE fROM TIllE TO TIllE IN ORDER TO CARRY OUT
THE PURPOSES OF THESE REGULATIONS, AND PUBLIC AGENCIES SHALL FURNISH SUCH INFORMATION AS MAY BE
REQUESTED BY THE AFFIRMATIVE ACTION OFFICE FOR CONDUCTING A COMPLIANCE INVESTIGATION PURSUANT TO
SUBCHAPTER 10 OF THE ADMINISTRATIVE CODE (""'At 17:27).
,. 1m Fl_ MY BE ISSIED A PlR:llIA5E _ _ _ CDII1IACJ III1H lIE srATE 1M f55 1IEY
AFFI_TIVE ... 1Ui --.anms

III1H lIE

PLEASE CHECK APPROPRIATE 801' (ONE ONLY)

~
D
D

I HAVE A CURRENT NEW ..ERSEY AFFIRMATIVE ACTION CERTIFICATE.
PROPOSAL) •

(PLEASE ATTACH A COPY TO YOUR

I HAVE A VALID FEDERAL AFFIRMATIVE ACTION PLAN APPROVAL LETTER,
YOUR PROPOSAL.)

(PLEASE ATTACH A COPY TO

I HAVE COMPLETED THE INCLOSED FORII AA302 AFFIRMATIVE ACTION EIIPLOYEE INFORMATION REPORT.

TRE - 159

•

,
\

~~.~t~9·

... State' Treasurer

TRE - 160

co = 774822·2

•

EMPLOYM~PPORTUNITY

EQUAL
2000 EMPLOYER INFORMATION REPORT [EO-I
ESTABLISHMENT REPORT TYPE 4

U = J632863
SICINAICS c 4810·513310
MAIL CODE - 00005P
SECTION A

Page 135

SECTION C • TEST FOR FILING REQUIREMENT
I.· Y 2.· Y 3.· Y DUNS NO.: 00,(;980080

SECTION B· COMPANY II>Er.TIFICATION
I. AT&T

32 AVENUE OF THE AMERICAS
NEW YORK
NEW YORK
NY 10013·2412

SECTION E· ESTABLISHMENT INFORMATION

AT&T
100 LAUREL AVE S
MIDDLETOWN
NJ 01748-000\1

I.. WIRED TELECOMMUNICATIONS CARRIERS

MONMOUTH

B.EI _

Y (WAS AN ErO·1 REPORT FILED FOR THIS ESTABLISHMENT LASTVEAR?)

SECTION D· EMPLOYMENT DATA

r ..

..-

L ...

- - ------- - ._---...

;

TOTAL.

JOB CATEGORIES

WHITE

EMPLOYEES

(B· K)

!'_'"

-- ----_._-

- .- ~~-

..•

MALE
BLACK

(B)

(C). _ _ , - -.,. ,.0

HISPANIC

(D)

ASIAN

AMERICAN

AMERICAN
&I PAC . IS.

INDIAN &
ALAS. NAT.

...I.E)..

(F)

--'--'-"'-'-' -....

J====~
i
i

WHITE

"" - ,._

.. _--

. J~L ...

,."

--_.•....
-_._---_._.. FEMALE

------ _.

..•

BLACK

HISPANIC

ASIAN
AMERICAN
& PAC. IS.

AMERICAN
INDIAN &

(I)

(J)

(K)

. ..

(H)

.' -- - "-,.,-,-- ...- _..

.... -

'--'

"' - ,

..•

ALAS. NAT.

OFFICIALS AND MANAGERS

(I )

000261

000101

000008

000010

000039

000000

000079

000009

000002

000013

000000

PROFESSIONALS

(2)

000699

000272

000020

000017

000127

000002

000152

000019

000006

000084

000000

TECHNICIANS

(3)

000021

000013

000001

000002

000000

000003

000001

000000

SALES WORKERS

(4 )

000015

000008

000003

000000

000003

000000

000001

000000

OFFICE AND CLERICAL

( 5)

000081

000009

000002

000000

000055

000014

000001

000000

CRAFT WORKERS (SKILLED) (6 )

000026

000017

000004

000003

000000

000001

000000

OPERATIVES (SEMI-SKILLED) (7 )

000011

000009

000000

000001

000000

LABORERS (UNSKILLED)

(8)

000000

SERVICE WORKERS

(9)

000001

000000

(10)

001115

000430

000038

000032

000166

000002

000294

00004S

000010

000098

000000

(11)

000909

000340

000034

000022

000160

000003

000226

000027

000012

000085

000000

Tolal

Previous Reported Total

·OTHER QUESTIONS·

1.·0710112000 THRU 0713112000 (DATE(S) OF PAYROLL PERIOD USED)
2.·" (DOES THIS ESTABLISHMENT EMPLOY APPRENTICES?)

CONFIDENTIAL: AT&T PROPRIETARY INFORMATION
NOT FOR PUBLICATION OR OUTSIDE DISTRIBUTION AND
PROTECTED BY TRADE SECRET ACT
TRE - 161

•

Bid Bond

co:

~. MWt'

•

5
TRE - 162

ST.

•

PAUL FIRE AND MARINE INSURANCE COMPANY

HOME OFFICE: ST. PAUL, MN

PROPOSAL BOND

THAT WE AT&T Corp. as principal, and ST. PAUL FIRE AND MARINE INSURANCE
COMPANY, a corporation under the laws of the State of Minnesota, having its principal place of
business in the City of St. Paul, Minnesota, as surety, are held and firmly bound unto State of New
Jersey as obligee, in the sum of Two Hundred Fifty Thousand and 00/100 Dollars

250,000.00)

lawful money of the United States of America, for the payment of which, well and truly to be made, we
bind ourselves, our heirs, executors, administrators, successors and assigns, jointly and severally, firmly
by these presents.
SIGNED, sealed and dated this 18th day of January 2002.
WHEREAS, the said principal is herewith submitting its proposal for

•

Inmate Telephone Services
THE CONDITION OF THE ABOVE OBLIGATION IS SUCH, that if the aforesaid principal
shall be awarded the contract upon said proposal and shall within the required number of days after
the notice of such award enter into a contract and give bond for the faithful performance of the
contract, then this obligation shall be null and void; otherwise the principal and surety will pay unto
the obligee the difference in money between the amount of the bid of the said principal and the
amount for which the obligee may legally contract with another party to perform the said work if the
latter amount be in excess of the former; but in no event shall the surety's liability e~c~ed Hre penal ~ ..•.
~
\
$~ -. ~

sum hereof.

~
AT&T Corp./)

4--6.
By:

<:-:~
' ....,
~ -....
<-'

IJ\;' ,'~,' ~.: -2

_LJ .. \~::t .~

Paul Riley, Assistant Secretary

-.... !;

'rtf,

': -

--7

1
..#

Piincip1li

ST. PAUL FIRE AND MARINE INSURANCE COMPANY

•

.......',~

;".

~fJM~'
~
GOnZales-Sel~rneY;;:m-Fact
Terry A:nn

Form 136

TRE - 163

•

STATE OF NEW JERSEY
COUNTY OF SOMERSET

On this

18th day of_~,.Jjla;uDlJ.)J",aJ.,rYlL-___ '

2002

,before me, the undersigned

notary public, personally came: _ _P!..;a~u:!!I~Ri~·!!le",y_ _ _ _ to me known and who, being
duly sworn by me, did depose and say that he works in _~B:!!a~s",ki~·n~g....!Ri~·""d"",g~e'L2N",e~w~J""er",s~eYLand that he is the

Assistant Secretary

of the corporation described within and that

he executed the foregoing instrument.

•
JUDITH A. SOWiNSKI
NOl'ARV PIJBUC OF NEW JERSEY
~ Exp/Ies 12/21/_

•
TRE - 164

lbeStRIul

POWER OF ATTORNEY
Seaboard Surety Company

United States Fidelity and Guaranty Company
Fidelity and Guaranty Insurance Company
Fidelity and Guaranty Insurance Underwriters, Inc.

St. Paul Fire and Marine Insurance Company
St. Paul Guardian Insurance Company
St. Paul Mercury Insurance Company

Power of Attorney No.

22885

Certificate No.

1052412

KNOW ALL MEN BY THESE PRESENTS: That Seaboard Surety Company is a corporation duly organized under the laws of the State of New York. and that
St. Paul Fire and Marine Insurance Company, St. Paul Guardian Insurance Company and St. Paul Mercury Insurance Company are corporations duly organized under
the laws of the State of Minne~ota. and that United States Fidelity and Guaranty Company is a corporation duly organized under the laws of the State of Maryland. and
that Fidelity and Guaranty Insurance Company is a corporation duly organized under the laws of the State of Iowa, and that Fidelity and Guaranty Insurance
Underwriters. Inc. is a corporation duly organized under the laws of the State of Wisconsin (herein col/ecfh'e/y called the "Companies"), and that the Companies do
hereby make, constitute and appoint

Migdalia Otero, Paula Yip-Ying, I. Holland, Shirley Dewely, Vincent Moy, Theresa Giraldo, Ana W. Oliveras,
Tracey D. Watson, Teny Ann Gonzales-Selman, Robyn Walsh, Beverly Woolford, Christopher I. McCarty,
Debra L. Teplitzky, Richard Ambrose, Miki Contrera, Sally McGrath, Ivette Pimienta, Francesca M. Papa and
Michael Self
New York

New York

of the City of
. State
, their true and lawful Auorney(s)-in-Fact.
each in their separate capacity if more than one is named above, to sign its name as surety to, and to execute, seal and acknowledge any and all bonds. undertakings,
contracts and other written instruments in the nature thereof on behalf of the Companies in their business of guaranteeing the fidelity of persons, guarantceing thc
pcrfonnance of contracts and executing or guaranteeing bonds and undertakings required or pennitled in any actions or proceedings allowed by law.
IN WITNESS WHEREOF. the Companies have caused this instrument to be signed and sealed this _ _,,3~rd~_ day of _ _~D=e=c=emb="e"r~___
Seaboard Surety Company
St. Paul Fire and Marine Insurance Company
St. Paul Guardian Insurance Company

St. Paul Mercury Insurance Company

2001

United States Fidelity and Guaranty Company
Fidelity and Guaranty Insurance Company
Fidelity and Guaranty Insurance Underwriters, Inc.

flI~~~

~
0--~ ~e.r/~
JOHN F. PHINNEY, Vice President

State of Maryland
City of Baltimore

THOMAS E. HUIBREGTSE. Assistant Secretary

On this
31'd
day of
December
2001 ,before me, the undersigned officer. personally appeared John F. Phinney and
Thomas E. Huibregtse, who acknowledged themselves to be the Vice President and Assistant Secretary, respectively, of Seaboard Surety Company, SI. Paul Fire and
Marine Insurance Company, SI. Paul Guardian Insurance Company, St. Paul Mercury Insurance Company. United Siales Fidelity and Guaranty Company, Fidelity and
Guaranty Insurance Company. and Fidelity and Guaranty Insurance Underwrilers, Inc.; and that the scals affixed to the foregoing instrument arc the corporate seals of
said Companies; and that they, as such, being authorized so to do, executed the foregoing instrument for the purposes thcrein contained by signing the names of the
corporations by themselves as duly authorized officers.

In Witness Whereof, I hereumo set my hand and official seal.
My Commission expires the 13th day of July, 2002.

REBECCA EASLEY-ONOKALA, Notary Pub!il:

86203 Rev. 7-2000 Printed in U.S.A.

TRE - 165

This Power of Attorney is granted under :lI1d hy the authority of tht: fnllowirli! n:s()ll1[i(ln~ adopted fly the H(l;!ld~ (II' iJlrT(,:[OfS of SC<lho,lId Surely COlllpany. .'-it !',wl
Fire ami M:lrilll' Insurance Company. S1. Paul Guanli:lIl Imurancc COll1pany. Sc Paul Mercury Insurance Company. United Stales Fidelity ,lilt! (iuura1lly CUl11pan:!.
Fidl'lily amI Guarani.\' inslIrancc Company. Hnd Fidelity and Guaranty Illsur:mcl' Underwriters, Inc. Oil Septemher 1. 194H, which resolutions ,!I't' now in full fon.:c allt!
T

. rC;Hling as follows:

RESOLVED, Ihal in connectioll with the fidelity and surety insurance husinl's<' of the Company. all honds. lIlllkr!:lJ..ings. contracts amI olher inSlrllllll'llb rdatHll;
to ~aid husine~~ tlwy he ~iglled. exet:utell. allli at:kn()wled~ed by pt:r.~()I1.'" or elltilies ,-Ippoinled as Attmney(s)-in-Facl pursuant to a Powcr of Al1011lt:y is:-'lII.:d in
at:t:ordallce with these resolutions. Said Powcrh) of AUol"lley for ,lIld 011 11\..·h,1II" of the Company nwy and shall be executed ill the IWIIl(: and on hehalf of the
Company. either hy the Chairman, or the Presidcnt. or any Vice President. or an Assislmll Vice President. jointly with the Sccn:tmy PI' all 1\ ...... istalll Secrelary.
under their respective designations. The :-.ignalure of sllch oljicers lll;lY he engraved. printed or lithographed. The .~igllaturc of c;tch of 'he fOll'going officers and
the seal of the Company Inay he affixed hy facsimile to any POWer of Al10fllcy or to any certificate relating thereto appoilllin!:! 1\llol"lleylsJ-in-Fact li)r purposes
only of executing and allesting honds anll undertakings and other writings ohlig.lIory in the nature Ihercof. :lIlt! stlhjeci to ally lil11ilOltioll:-' -',el forth thcrein. any
such Powcr of Anorncy or ccrtificate bearing such fat:simile signaturc or fat:similc seal shall he valid and hinding upon thc Company, and any such power so
ncnlted and t:enifieu hy sut:h fac:-.imile signature anu facsimile seal shall bl' v,llid and hinding upon the Company with respct:t to ,my bond or undertaking to
whirh it is valir.lly attat:hed; anLl
HESOI,VEU FllRTIIEH, that Atlorney(sJ in-Fat:t shall have the power ,md mllhorily. and, in ,lilY t::lse, suhjel" tt) the tl'rrm and lirrritalion-; of the Power (It
Attorney issued them. to execute and Llelivcr Oil hehalf of the Company and 10 attat:h the scal of the Company to any and :111 homb alld undertakings. ;lIld othcr
writings oblig<ltory in the nature thereof. and <lily such instrument exccuted hy sudl Allorney(s)-in-Fact shall he as hinding UpOIl the Company ,IS if ,igned ny an
E'i.l'nrlive Officer and scaled and allcsled 10 by the Sl't:rclary of Ihe Company.
L Tho111a:-."E. Huihregtse, Assistant Secretary of Seaboard SurelY Company, St. Paul Fire and Marine Insurullt:c Company. St. Paul (iu;mlian Insurance Company.
SI. Paul Mercury Insurant:c Company. United Statcs Fidelity and Guaranty Company, Fidelity and Guaranty Insurant:e Company. and Fidelity ami Guaranty In~urant:e
Undcrwritcrs. InL'. do hcreby certify thaI the abl)\"c and foregoing is a true and t:Ol"rect copy of the Power of Anomey nct:llled oy ~ajd Companie~, whit:h i~ in tull fort:L'
ami efllTt and has not been revoked.

18th

January

IN TESTIMONY WHEREOF, [ hereunto ~ct my h:mu [his _ _ _ _ _ d,lY 01 _ _ _ _ _ _ _ _ _ _ _ __

2002

~
~
To l'er~fJ the allthellticily of th;.~ Power of Attomey. call f-8()(}-42/-J88(} alld lIsk/or Ihe f'ower of Attorney C"lerk. plt'me reJer 10 Ihe 1'0 ....('1" (~fAlfoml.y IIl1mlwr,
tile ablll'e-llmned illdil'iduafs alld tIre details oj tile bond to whicll the power is attached,

TRE - 166

•

ACKNOWLEDGMENT OF ANNEXED INSTRUMENT
State of New York
County of New York

1118/02

before me personally came Terry Ann

Gonzales-Selman, to me known, who being by me duly sworn, did depose and say that
he/she resides in NEW YORK; that he/she is Attorney-in-Fact of St. Paul Fire and
Marine Insurance Company the corporation described in and which executed the

within instrument; that he/she knows the seal of said corporation, that the seal affixed
to said instrument is such corporate seal; that it was affixed by order of the Board of
Directors of said corporation, and that he/she signed his/her name thereto by like

•

order; and that the liabilities of said corporation do not exceed its assets as ascertained
in the manner provided by law.

DEBORAH A. BATTS
NOTARY PUBLIC. State of New York
NO.01SM5056118
Qualified 10 New York County
Commission Expires Feb. 26, ;ZPDZ.

Commission Expires

Notary Signature

•
TRE - 167

Finaoci:al Statement - December 31. 2000

•

St. Paul Fire :and Marine Insuraoce Company
LiabiJitiu, Surplus & Olh.r Funds

Bonds
Stocks
Real Esute
Cash on HandIDeposit
Short Term lnvestments
Other In,,es~d Assets
Receivable for Securities
Agents' Balances
Funds held dep. With Reins Co.
Reinsurance Recoverable
_Guaranty Funds Receivable
EDP Equipment
Accrued Interest & Dividends
Receivable from Affiliates
EquitylDepositsIPools & Assoc.
Other Assets

S 6.734,860.738
4,674.162.869
707,301,872
6,119
437,833,140
1,323,170.878
53,590,110
1,112,095,358
69,915.987
123,640,964
4,631,048
20,727,523
122,253,901
117 ,852,028
44,569,953
83.189.994

•

Lo,..es
ReinS. Payable on Paid Losses
Loss Adjustment Expenses
Contingent Comnusslons
Other Expenses
Taxes, Licenscs and Fees
Federal & Foreign Income Tilles
Unearned Premiums
Dividend, Unpaid - Policyholders
Fund Held - Reins. Treanes
Funds Withheld
Remittances and lIems not allocated
Provision for Reinsurance
E~cess Starutory Reserves
Adjusrment for Foreign Exchange
Drafts Outstanding
Payable for Secunties

S 5,765,35 1,74g
44,414,839
1,481,280,376
38,583,444
138,907,115
41,858,988
40,356,086
1.673,585,306
28,998,790
79.394,677
83,010,621
3.621,770
112,370.524
14,172,627
68,143,377
121,747,513
28,360.513

Other Liabilities
SpeCial Reserve·Guaranty Fund
TOT AL LlABLLITIES
Guaranty Surplus Fund
Capita.l Paid Up
Surplus

S 15.629.802,482

10,123.396,936
1,000,000
20,000,000
5,485,405,546

Rcgards Policyholders

5.506.405.546

TOTAlllABILmES & SURPLUS

S 15.629.802.482

Surplus
TOTAL ASSETS

358,238,623
1.000000

;IS

Securllies ,"rried at S702,668, 146 in the foregoir.g stltement, are deposited as rcquired by law.
STATE Of MINNESOTA )
)
COUNTY OF RAMSEY

•

)

John C. TrQcy, VICe President and Controller of the St Plul Fire and Monne Insurance Comp.DY, being duly ,worn, dcpo'c-s and
s.ays that he is. th~ above described officer of said compJ,QY; ~t said C'oroptJJy is • corpoutiOQ duly orgJoucd. cJ..isting ,and enSlsing
in buSiness as I sutery company under ~nd by _\It\.Ic of the bws of the Shte of :"1innesou, lnd h1.l duly compllcd ,...ith 111
requirements of the bws of SJ,ld st.lte applicable to Slid camploy and i~ duly qUllafied to lct U S\Hety undc:r such bws: thai the
.bove 11. true SlAlemCDl of the .assets and liabilities
Uld company of the 31" d.1y of December, 2000

TRE - 168

d\iru,I.,'lde-tllcomm\Dl\l!\1 ZOor&m doc

•

Registration with Division of Revenue
c::::;;;::; .

~~. ~

·~*!·~7--'·'''~M'''~

_ - -~:J

•

6
TRE - 169

;

11/28/01
-"axpayer Identification#
Dear Business Representative:
Congratulations! You are now registered with the New Jersey Division of Revenue.
Use the Taxpayer Identification Number listed above on all correspondence with the Divisions
of Revenue and TaKation, as well as with the Department of Labor (if the business is subject
to unemployment withholdings). Your taK returns and payments will be filed under this number,
and you wilt be able to access information about your account by referencing it. · .

Additionally, please note that State law (Public Law 2001, c.I34) requires all contractors and
subcontractors with State, county and municipal agencies to provide proof of their registration
with the Division of Revenue. The law also amended Section 92 of the Casino Control Act, which
deals with the casino service industry.

We have attached a Proof of Registration Certificate fOl' your use. To compty with the law, If you are
currentty under contract 01' entering into a contract with a State, county 01' municipal agency, you must
_... _ .. provide. a .copy.of. the certilicate .to ..the .. contracting.agency,---...--·-.--.-.---- ..- -·--.--..-... -.-..... ~...-.--.... - .....~ .-..... -.-.--.--....
If you have any questions or require more information, feel free to call our Registration HoHine at (609)

292-1730.

;

I wish you continued success in your business endeavors.

'-1
j)

Sincerely,

(9~tZ-~'
Patricia A. Chiacchio
Director, Division of Revenue

STAlE OF NEW JERSEY
BUSINESS REGIS1RAlION CERlIFlCAlE
FOR STAlE AGENCY AND CASINO SERVICE CONTRACTORS

'.;

DEPARTMENT OF TREASURYI
DMSION·OF REVENUE
POBOX 252 "

U=~~~~~~~~~~~~~~~~~~~~~~~=UT~TON.NJ~~~

TAXPAY~R NAME:
AT&T CORP.
TAXPAYER IDENTIFICATION#

'TRADE NAME:
TCG

"'.. .. '~

. .'C.ONTRACTOR CERTIFICATION#

0107592
ADDRESS
1 TELEPORT
STATEN ISLAND NY 10311
EFFECTIVE DATE:
03101/01

ISSUANCE DATE:

11/28/01

TRE - 170

...

•
STATE OF NEW JERSEY
BUSINESS REGISTRATION CERTIFICATE
FOR STATE AGENCY AND CASINO SERVICE CONTRACTORS

B:~m!':'l2'iWI~l'!:!l1!<'l'l!S!':1m1!/l:!Il'!!l:~:/!!\'l\'l!l1!1!i'!'Im~I!ll!!I'!1l:Il~m!!llli21
TA~PAYER

NAME:

DEPARTMENT OF TREASURY}
DMSIQH OF REVENUE

PO BOX 252
TRENTON, N J 0S646·0252

TRADE NAME:

...; J", :

-!.

";:" .

BIG APPLE TELECOMMUNICATIONS, INC.

•

TAXPAYER IDENTIFICATION#

COOPER COMMUNICATIONS GROUP -

CONTRACTOR CERTIFICATION#
0107620

ADDRESS

ISSUANCE DATE:

1101 STEWART AVE STE 2E
GARDEN CITY NY 11530

11128101

EFFECTIVE DATE: •
11127101

,' ..

(9~tZ-~
Direclor, Division of Revenue

•

____________________-___ J
TRE - 171

'",'11'1'1'1'
I

STATE OF NEW JERSEY
DEPARTMENT OF TREASURY
CERTIFICATE OF AUIHORlTY

TELEQUIP LABS, INC.
0100869730

I, the Treasurer of the State of New Jersey,
do hereby certify that the above-named
Foreign Profit Corporation organized under
the laws of Nevada, has complied with all
the requirements of Title 14A of the New
Jersey Statutes, and that the business or
activity of said Foreign Profit Corporation
to be carried on within the State of New Jersey
is such as may be lawfully carried on by a
Foreign Profit Corporation filed under the
laws of this State for similar business or activity.
The Certificate of Authority was duly filed
January 24th, 2002.
IN TESTIMONY WHEREOF, I have

hereunto set my hand and
affixed my Official Seal
at Trenton, this
25th day of January, 2002

John E McCormac, CPA
Acting State Treasurer

TRE - 172

. FOAMC·JOI

~_'
bo

f,d(31 !I:oJ'elm;/, .rjl/llrtll'/ 7,dg .%h ~,;U;U/fi'dey1
qereh~ QIerlif~

Jltav.

VAlUE-ADDED COMMUNICATIONS, INC.

-(,t? ,,'" oJ"
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ , mi!.;o",!..o-,'(.UUJ11/

k4 ~ wid all tk ~
~__ ,

. 5~
(

0/ tk JIIew

0/ 6aid ~
t4

tHtci

0/ ffdk __

14_A:_13-_4- , - - - -

5e1<4e;f y~, atnd tkt tk ~
t;

Ie ~ fm ~ tk y~

may Ie ~ ~ on

, --~ ~'tk ~

0/ tit4

0/ JIIew

Jy ~

y~ fo- ~ ~

c'J/11 W:Cstilllllllll

fnG

~lllllcrcllf,

fnG

YAWifl'/ k/J'I'aIlir/(Y

Jet dl';Y jfl/lul ;"nd ,((#~d~nJF OJf:a~d

,Y/((lat,ry;'nkll;.tiiJr'__

21st.

~9' Jan/a,,)I''!'
ikLt-~.jk&.·
0)

TRE - 173

---

. j (II

~ tatus

•

Page 1 of2

Reports

New Jersey Department of the Treasury, Division of Revenue
Status Report For:
Business
Name

VALUE-ADDED COMMUNICATIONS,
INC.

Business
ID
Number
0100515499

Transaction
Number,
Seq

Report
Date

259558; I

11113/20021

Business Type: FOREIGN PROFIT CORPORATION
Status: ACTIVE

Filing Date: 04/2111992

•

Home Jurisdiction: DE

Status Change Date (If
dissolved, withdrawn or
canceled):

Stock Amount: 0

DOR Suspension Start
Date:

DOR Suspension End
Date:

Tax Suspension Start
Date:

Tax Suspension End Date:
Last Annual Report Filed: 05/10/2000
For Last AR Paid Year: 1999

Annual Report Month: 4

Incorporator:
Agent: CORPORATION SERVICE COMPANY
Agent Address:

830 BEAR TAVERN ROAD
WEST TRENTON, NJ 08628

Office Address Status: Deliverable
Main Business Address:

•

1601 N COLLINS BLVD
RICHARDSON, TX 75080

Principal Business
Address:

Associated Names:

https;llaccessnet.state.nj.us/web2/StatusReports.asp
TRE - 174

1/3/2002

,'W
..._ DV"
.a.' ..

IlIA&. 10:

DM5ION OF REVENUE

• QJINT REallTKATlON
POat)XZ52
TR:EJrfT0N,. NJ D814HZSZ

BUSINESS REGISTRATION
Rtad 1utntcOou before COIII.p1eUq tIlIt form
ALL SECTlOfr(S MUST BE ft/UY COMPU'I'ED ON 1BIS APPLICAnON

OVERftIGIfr DELIVERY:
CUENT REoaIITRAnoN

A.. """. IndIcaOo ... ,.-> for 'fOOl !ling II1Is application (Chedc only . . . box)

147 ROE8lJNQ AVENUI!

1II'00000000_ror. _ _ .
[ ) AppketIon for •

lRUCTON. Mol _ , ,

new Iocadon rA an exb$'IfiJ busIne$s.

r:} Amended appHcetton for In exilting bu........
~ved pnrAouaty reglatered bulhela to new locallon

(REG-C-l can be uMd In IJtu d

Glvo ....o and NJ RogI_ Nu_ 0I0lCb$Ig " " . _ .

N~REG)

J:...v4j. ic<t"/1;(<J't'J>hJtri""'-;~":.L~if

~--------------------~;;

:~~~rl~I~I~I~I~I·EiJEt3
(~

G BegInning date for Ihla ""-'In Now J....y
r- 01 ownership (chod< one):
Corpordon
0 Solo_
o Umltod P _ 0 9 CGIponIIon

97 (......Inll;tlona)

I. Now _ _

J. County I MunIcipoIlIy

I (-,,--.)
~ ~ 10 l<l I(........_)

L WIIIhia " " _ bo open all yo#II!I ~..
.,. NO - Ckde rncIfltt. bu ....... wUt be open:
JAN

FEB

MAR

APR

MAV

K. County ~!2!:~~~~~ DlN

FOR OFFICIAL USE ONLY
8· _ _ _ _ _ __

CORP'

0 No
JUN

oo Olhor;::--:-::-:-:-llC (Single M_)

o u.c (1120 FIer)

~ ~16LZ I~

IO/c __ 1

)!Iiou,.."...... Corporatlon

:'J

...

Jut..

AUG SEPT

State of Ino;wp.

[Q'[E...

OCT

NOV

Fiscal month

DEC

P. Pro\4de the foIkMing Information for the owner. partners t:I C'eIPOftSIble corporate ofIk::ers. (If more Ip8C8 Is needed, attM:h rider.)

TRE - 175

Question Must Be Anawe..cl Completely
1. • . Have)'OlJ 01 ¥1411 ¥OIJ be ~ . . . . . . . . . or COi •• , ....... ID.,.,...",... wortdng ... H4W.-..y .... 1he nul 8 ~?
""" ...... tint _
.. ......, _
,;I.

0'$ ,
Monlh

NJ_,

ex?

CI.rit RegiiIndon 8\A&I

ID notify h

07 ,t3'
v-

,4!.. .. ....

d . Will you 1M! peyIng ~ ....... or Wi .......... ., ...... Je,..,..-IIl.". worIdng 0IJI:IIde New Jefw(I

e. WI you be the J)eIJW II pensIan 01 atnJIy hcome 10 New Jeney 1"HIdentI? . . .
f.

C No

OIY--Y;;-

If you ~ "Nc!· 1D quaIion b ., pie.- t. ~ ht If you bedn peyIng no- you . .

.PO Box 252. T..n!Cn NJ 0IIM&0252. or ~ (GOI} 2Q2-1730.
b. .......... ....,. ...

Xv.

......

, "19. .

WIn you be hC*If9 ~ gIITIII rl ct.noIln New Jeney (_ d.tNd In ~ ~7 RuIM or lAgiIIltd
procetdt frOm q one prIZe UI:Md S1.CIOl7 • .•. ...... •.•. ...•.. .. ..• . .•• ••• .••. , • ••. •... , .

",..

....

0 "'"

JIlJ'o

",..

. .•....•..

a.rr.. of cn.no.) wn.r.
. . . . . •. . •. . . . . . . . . . .

2. DId Y<I" ICIQUft 0 SUbltllNlelly II h . . . .; 0 ,.,. Of buIInMI; n EmpIayMa; of q~. «npIoyIng t.nIII? •. ... ...•. ... .•. . r.; v..
~
It .nswr .. "No", ~ 10 (J*tIon 4.
If.nswer IS ~..', IrdIOlte b¥. cNdc WheCtIef n In wtdI 01 D In pM, W u.a bulNai nIINI, ~ II11II ~ rw.mtIer 01 pI_ad..._ ..
01 KqUiwd urVt.oo N data ~ ..... ~ by you. (If t'I'In Nn en, "~. Ccntft.II on ~ IhMC it ~.)
PERCENTAGE
N~~~~ _____________________ -----on~~~~---ACQUIRED
ACQUIRED
N.J. E~ID

~----------------------------~o.=~---Date Aalulrwd
3. 8ubted tel ~ regUdcn.

tnwn ...tlttctl» J

«hI_ ~farhl"""'oflhe pi I ~

"'4'k¥•• ~ III. ~~ h

WI'dI of.~ laacql.lNd

. . " . ,........ N~~wlhlntr:Jwmcnhfn:md*of~

1M InIMfitr of .... trI'IPk¥MnI.~ II NqUIred by ... " ..... Pi '
Iftd ~ urdt..re CIIM*I or c:cntroIIed by NdI oIher or by tie .-nil ~
NIl the ~l
_ ~ until CM'IICI cr CCIr$'ClIId by . . . . . ""-tI? ....................................... .... C v..
u KeN
00 you proMt lit ...... aIIb ••iJbJ".uxp• ...,. M*:tI nwy.-.ct)lCU' ctftJtIJIon,..1 ..... ... ... ... . .. . ...............

c:; Va

• . I.)'OLII' ~ IQIIIaiIUraI? ..

OYoo

j/fllo

6. I. 'fOX ~hI:JUIehokn ..

t:v..

)QO>

==- __-=,,-

• . tfY". . . . . lndlclltlt h dMt In IN~. ClUIIrter In wf*:tI gIOa cash WIIQH IOWId $1.000 or rncn,__

_yau.!!I01(c)(3)~?

w.re you tu~ toN,-1IdetIiI ~ Tax Act (PUTA) In ttw current Of pNCedlng ~Y1W7
(SM

.....

""'

IA.

NoN/4

_--;;;:=-_
V-

........ , ............. . ......................... ... . ,' .... .. ... .

... . .. . . • •.

0,..

" Yoo

Xl«>

tne.I tar...,.......".. of FUT") ,,'VW', nsc.e..,..-: ______________________________

8. • . Don tNa.~ unltdMn.lCeftlIIIon rrcm a.bDy farCOl'lVtbutlor-. undM'h 1JI"'''''p'_nl Coi.4lI,.......l,aw dN.wJlltMy? .. .. (; V..
J(No
(lIMedCIIIionaI . . . ',.....,.,.' _________________________________________________
1f-v. , ·pIMM"'~ .

b. 1f.~fromflel'llllndQ:ry ~ of'" \11 .. ,,*,1"'*" ~ L..aw~""'.J.ney Is dMnecI, ~ . . ~ .....
"""1o~

ii, TyptalbUIiMM

... .,tNooma~"IIa~b.PIftId'not"'''''''1IIIIO~c*ndIr)'WS?
D

,. ~

't2.s.Mce

--"'-,,-_""'L"#M. . .

ud\".. all ~...t MCh dau of"""*'Y .......
1n000000OM ~ 041ndwOy.

10. Usl ~
~

ONe

3.~

e. GotMmWIl
-r'
§enid' pe p",\>\.;.::. fb~ f'r<>ne:? o..fti In.fernC-I' le"", j
rl\2tQ.J.L.L !tt<",,,,,i<;B Pv"bb,'k p~ &onaS ql. ;roterne~ ley"Ml't')O...~ ,

D • . COI\III'Uc:6:In

Type ofAClMty In NoMJntyfriy

..... ". , .. ' .. , C Ya

1:1 6. RetIII

"'!WY.-!hough)lOU

t.¥e oriy one pac. 01 buw-a Of

s. Do)'Ol.l have I'I'ICIAI . . . . orMt ~ IIIciIily in New Jersey • ...... •.• . •.. •. ... .. ... , ..• ....•. .. ..•... .•. ••.•... .•

No. d Workon at
Eod> l.ocoIion

"""""EeehC_

Slrwt Add,..... City, Zip Code

d """'My

~,;J, 5" ~V1\cril- (..o....Y1e

6o-m er.;e-l-- fJ'S"
f

0 ~

102

g 7.3
("""""" 01\ _ _ • _

BE SURE TO COMPLETE NEXT PAOE

O-.nd

"Te'f"ne-+-

"Te'f"""; ro-t..b

-18·

- - - - - - - - - - - - - - -_._- ---------------TRE - 176

Each Question Must Be Answered Completaly
11. II. Win you collect New Jersey Salea Tllx and/or p.y Ute T••? .. .. .... . .... . ... . ........ . ..... . ... .• ... . .. .. .

(lIVE EXACT DATE YOU EXPECTTO MAKE FIRST SALE

MOnifi

oay

I. your busineasloClted In (d\eck applicable box(es)):

)(Na

0 Yes

Year

b. WIll you need to make eUfl'1)t pulChasea for your Inventory Of to produce)'tU' product? ••• ". .. ... ... . ... . ... ...
Co

(j Yel

0 Atlantic City

a Salem County

o NorI'I WIdwood
D WIldwood Creat
0 Wlctwood
d. Do you h..... more thIIn one location In New Jereey that coIleCil New J«sey Sare. T.u? (tr yea, 1M 1nUvc:donI) . . • • •• 0 Yea )i(No
B. Do you, In !he regular OOUIM of bullnNa, Mil, 1tOnt, daltver or transport natural g.- or electrtaty to UM~ 0( custol'rllln
In thIa ..... wheChef by
Ilnu Of pIp8I kICaled witt*' tNI State or by ~ other meana 01 dfJtwr('I . ... . .. ... . .

DVM

.reu..? . .. ... ... ....... .. ..... . ..... .... .... .. .... .. .. .. .. ....... .... ... ... . .

DVes

}1(No

mn..

tf.,..

12. Do you Intend 10 sell
Mot.:
complete the REG-l fonn In INI bocIdet end rerum with )'aUf oompI4Ited NJ-REG.
To obtain 8 dgel'llrte retal Of wndlng ~ellOllnse complete 1M CM·100 In this booldet..
13.

Ale

_Iobaoco __ lhen_ . .

you a dlatrbltor or whoIMa.... of tobecro prodUdi other than dgaretlel?

•.... • ..•.. • ••..•.. • .••.. .

DV. .

)(No

SIoIeolN""Jorooy? .. ... .. ... •. . . . . ...

uVea

14. Are you 8 manufacknt. wholesale,. distributor Of retaIef of 1iter~ produc:t:t'? tr)'OUr ennueI fWd Mlea of litter
generaUng proc:Iuet\ 11 IMt thin $25O,ODO ~ we EXEMPT from 1hIs til •. (See InstnJctiQna) •. . ...• • ......... • .... .

CiYes

Xl«>

1~.

Are you en ownGf Of opendDr of II ...-..y Iendf'I facIIty or. solid W8Ite tadit)' In New JerMy? .. .. . , ... ... .. . .•.... rlVas

)\No

1e.

II. 00 yw oper'lte II fBdIly IhIt

b. Do you

IF YES, ""'Icato D.E.P. F""'IIy' one! type (So. "'tru*"'l _ _ _ _ _ _ _ _ _ _ _ __

the Iotal combhed ClIJ*fly 10 atcn 200,000 gallons or more of petroleum produeta? .' DVea
b. 00 you optratlla fadtty 0\aI. hal. the total ~ capedty to It(Q 20,000 galena
(lIQuala 187,043 pound') d hazatdoua chernlcala? .••• .• ..•. • ••• •• •... . ••• .• •. •.. • .. . . .• . •..• . •• , .. .• ..• DYes
Co

lllNo
ll.No

00 ~oftermlnal-,-_
IIkn pftdwm pmdvds
Of hcardoUa churricala lit. ptJbIic . " . termil'llll? . • ••..•• • . • •..••••• , • •... • DV..
....No
Neme
___
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

17. e. WI! you be InV'Cllved wtItI tie ... or trensport of motor fUels andfor petroleum? . .. ... .. ........ . ... .. . . . . .. .. . .
Note: rt yea. eornp.te!he REG-l form In lhII booklet and
your (]()mP'8'ld NJ.REG. .
To obtain. motor !\.leIs relai Of tnlRIPOrt Iicl8IWe compMta Md retum the eM-100 in th. booIdet

tetum"

[J Y.

_In

b. Wil your _ y be engogod in IIoIOfMg OIldIor ~ 01 potn>ioNm _
tor _
in".,..,. or
!he Impordng of pelroieum ~cts tnto New JerKy for consumption in New Jersey? ........... . .... . ....... .. . DVes
e. Wllyour - . odNIy roqu" you to ....... 0If0d PoymenI
lieu 0 1 _ 01"'" Pe17OIoum _
Grot. Rooeipta Tax on your purd\aMa of pevoleum pn:!duda? •••.••..•••••• • ••••.••• • .••• • ••••.•••• • ••••• DYes
18 WIll you be pt'tMdIng goods.nd seMon as 8 dnd contractor Of auboontraclot to ... ala. ,Its agM'ICIea or 10

casm licen.seea?

. .• .... .. .. . .•... •• ... . .•. •. ... •. ... .• • .. ..• . . • .. , . . .. •.. .. •...... • ... . •..•.. . .. ~

"""
~No
~o
D Na

lax•• for whk:h"~ ....""....

19.UI:I

20. Telephone Numberl: ConIIct Person

D._:~3 't ~'1 " - 7 tto~ fA.----T'- E~n"'9i
SIgno/uIo 010.-, _ ' "

0IIIc0r-"~:L..---'~=-_'=
L<."'~~==_'___________________

STOP HERE
IF YOU HAVE EMPLOYEES PROCEED TO

IF YOU ARE FORMING A CORPORATION, LIMITED LIABILITY COMPANY, LIMITED
PARTNERSHIP, OR A LIMITED LIABILITY PARTNERSHIP YOU MUST CONTINUE ANSWERING
APPLICABLE QUESTIONS ON PAGES 23 AND 24
(Continue on separate sheat, If necessary)
-19 -

TRE - 177

New Jersey Division of Revenue On-Line Business Entity Filing

•

Page 1 of2

g lPY

Content-type:_text/htm~Co~,tent-type: text/h~l
"~
E"TIT'! Flilna' n'll'I!-"'·;· ' '- '
. ',

•'_ '-•• <.,_
.,',
'-,
' ;.;
":.':I",,::\.~':
..
':,::
. _ . 1 _.
,\.,.... -..J'~!

1 • . . :..)

':::J '- _,

! ' . ',!.:\"

Congratulations! Your filing has been processed. Printed below is your fili
confirmation, which you may print for your records,
Please remember that we will also send the original certificate to the ad
specified earlier in the session within three business days. The certificate
contain all information that you entered for this business, In the interi
need to verify that your business is on file, you may access OUI' onlinEU~p
:;;ervice and search for the business by name or the ID number listed belo
business should be listed on the public record system within two busines
SYMBIONT CORPORATION
a Foreign For-Profit Corporation Including Foreign Legal Profession
was duly filed in accordance with New Jersey State Law on3/1/2002 and
assigned ID number 0400007787,

•

The Registered Agent is: CORPORATION SERVICE COMPANY
The first registered office is:
830 BEAR TAVERN ROAD, SUITE 305
WEST TRENTON, NEW JERSEY 08628
Incorporation State: DC
Business Purpose: Telephones, Telecommunications Equipment
Signature(s):
JAMES BUD WARD, Chief Exec. Officer (CEO)
STERLING A. WARD, President

•

IMPORTANT NOTE:
When you file a Foreign Corporation, you must submit a certificate of
good standing from your home state dated not more than 30 days prior to
today's date, Send the certificate to the New Jersey Division of Revenue,
E-Filing Services, P.O. Box 308, Trenton, NJ 08625, We must receive the
certificate within ten(1 0) business days of today's date. Please remember
that if we do not receive a standing certificate, we will be compelled to
expunge your filing .
If you would like to register your newly filed business for NJ Tax &

TRE - 178

I'1

GOVERNMENT OF THE DISTRICT OF COLUMBIA
DEPARTMENT OF CONSUMER AND REGULATORY AFFAIRS

•

***

CER TIFICA TE
THIS IS TO CERTIFY that there were received and accepted for record in the
Department of Consumer and Regulatory Affairs, Corporations Division, on the
8th day of March, 1985 Articles of Incorporation of:

SYMBIONT, INC.

WE FURTHER CERTIFY that the above named corporation is in Good Standing
and duly incorporated and existing according to the records of Corporations Division,
having filed all reports as required by the District of Columbia Business Corporation Act.

IN TESTIMONY WHEREOF I have hereunto set my hand and caused the seal
.Of this office to be affixed this 1st day of March, 2002 .

David Clark
DIRECTOR

Elizabeth O. Kim
Administrator
Business Regulation Administration

~~E:~nr-ch

Patricia E. Grays
Superintendent of Corporations
Corporations Division
enthOny A. Williams
Mayor

TRE - 179

Consultants
47 Alexandra Court, Marlton NJ 08053
Phone I Fax (856) 988-1570
.-mail JMuragJia@consultant.com
March 4, 2002
New Jersey Department of Labor
Division of Revenue - Client Registration
847 Roebling Avenue
Trenton, NJ 08611
To Whom I! May Concern:
Attached is an application for Mid-Atlantic Consultants business registration with the
State of New Jersey Division of Revenue.
Please be advised that I am the sole proprietor of Mid-Atlantic Consultants and do not
have any employees working for me.
If you have any questions or require additional information, please call me on 856-9881570.
.

•

Sincerely,

Attachment

~Df:J~E~
NOIIRY PUBOC Of NEW JERSEY

Mr' COMMISSION EXl'RlfS f.'AR. 08, 2005,

•
TRE - 180

JERSEY

NJ-REG

MAIL TO:

DIVISION OF REVENUE

CLIENT REGISTRATION
POBOX 252

BUSINESS REGISTRATION

TRENTQfrII, NJ 08646-4252

Rud iDstrudioDS bero~ tomplding Ibn r.rm
ALL SECTIONS MUST 8E FULLY COMPLETED ON TInS APPUCATION

OVERNtGHT DElNERY:
CUENT REGISTRATION
847 ROEBUNG AVENUE
TRENTON, NJ 08611

A. PkJase indicate the reason for your fil~ this appttcaUon (Check only QIHl box)
~ginal appltcation for B new business.
Application for a new location of an existing business.
Amended application for an existing business .
Moved previously registered business to new location (REG-G-L can be used in lieu of NJ-REG)

o
o

Give name and NJ Registration Number of existing business .

B FEIN
o

#rrl -I 1

I I I I I I

Che~pPhea ~r

C. Name ________

Soc. Sec. # of Owner

~~~U~~~~~~~~~~~~~~~~~~~~~~~--------------

D. Trade Name ___________________________________________________________________________________________ I
E . Business Location: (00 rot

5(reel
city

LC!I8

F. Mailing Name and Address:

P.O. SOli lor lJXationAddraQ)

Z.,Code

(~difI'.,...-d. from ~~)

NMOO _______________________________

ALE.KAI\1J)R..A CJ)Ufi!-r
frlAt<.l../ON
Slate ~

su~'

IDliloEI3I-IC2JllS411

__________________________

_._=~

city

I I I I I I-IT:EB

Zip Code

(Give 9-dtgit Zip)

ICiM 9-dlgit lip)

(see Instructions)

G. Beginning date for this business in New Jersey __-:mon1h;;O=1--,-__

IO/C __

H. Type of ownership (check one):

~e Proprietor

o NJ Corporation

o Umlled Partnersl1ip

0 S

0 Partnership
0 LLC (1065 Filer)J;;;i,

Corporation

NeWJerseYBuSineSSCod.LiI1IWI

(seelnstru~~

County I Munidpality Code

(see

m lII3I

L Will this business be open all y~

}l(Yes

instructions)

0 Out~-State Corporation
0 LlC (1120 Rler)

\~.

county 8u R.~",<;r,

0 No

o Other __----:-,--__-,--_
o LlC (Singl. Member)

FOR OFFICIAL USE ONLY
DLN
BCQRP#

If NO - Circle months business wUI be open:

JAN

FEB

MAR

APR

MAY

JUl

JUN

M. IF A CORPORATION . complete the following:
Date of Incorp.

_-;:=,.,--_
month

Is this a Subsidiary of another corporation?

[] YES

NOV

Fiscal month

DEC

Federal~I~D:#;of~pa;re::n':.:::::;----------------------------r:;:;r=:r::::r=,:::::;:::;~=:_:____::_-------Slsnderd Indus'nal Code
(If known)
o. NAICS
(If known)

If YES, give name &
N.

State of Incorp.

year

day

OCT

AUG SEPT

I I I I I

II I I I I I

P. Provide the following information for the owner, partners or responsible corporate officers. <If more space Is needed, attach rider.)

•

BE SURE TO COMPLETE NEXT PAGE
- 17 -

TRE - 181

Have you IX will yoo be paying wages, salaries

commissions 10 employees wof1ling in N_ Jersey within the next S mon\h$?

Give dar. of rlfSt wage or salary payment:

o.y
11 you answvred "No· to question 1.a., p+ene be aware that if you begiTI paying wages you ani ruqu ired to notify the CMnt Registration Bureau

at PO Box 252. Trenton NJ 08646-0252, or phone (609)-292· 1730.
b . Give data of hiring fi~ NJ employee:

Month
c. Date ~mulativ. gross payroll exceeds 51,000

Ooy

~onn;-- I - ...-O."y,----

y"",

Year

d. Will you be paying wages, salaries or commissions to New Jerwy rosid&nts working outside New Jersey? .

oY""

e. Will you be the payer of pension or annuity Income to New Jersey residents? .

DYes

Will you be holding 199all:.ecI games of chance in New JefWY (as defined in Chap1er47 Rules of legalized Games of Chance) wt"Ient
proceeds from anyone prize exceed $1,000?

1'4<0
9CNO

DYes

R"0

2. Did you acquire 0 Substantially all tha assets; 0 Trade or business; 0 Employea; of any previous employing units?
DYes
If answer is "No·. go 10 CHHtstiOf1 4.
If answ8f' is "Yes", indicata by a check whether 0 in whole Of 0 in 1)8tt. and list business name, address and regisiration number of pradecessor
Of aequitocJ unit and the date business Win acquired by you. (If IT'IOI'9 than ene, ht separately. Continue on separate sheet if necessary. )
PERCENT"GE
Name of A~uif9d Unit _ _ __ _ _ _ _ _ _ _ _ _ __
ACQUIRED
"CQUIREO
N.J. Employer 10
0 .......

[] Trade or Busines9
a Emplayees

Md""S __________________________________
Date Acquired
3.

$ub}ec:t to cartain regulations, the law provides fO( the transfer of lie predacessor's employment EIICperience to a suocassor whero
from a subject pl'9decesSOf employer, unless the successor protests wilhin feur months from date of acquisition.

-----"
-----"

-----,"

tn. whole of 8 business is acquired

Tho transfer of the employment experience is required by law if the pl'9decessor and successor uni1s are owned or conlrolled by oach ~~7i
Are the pl'9dac8S~r end successor units owned or controlled by the same interests? ......................•.....• ..•....

q.r by the same intorasts.

N A. a Yas

N.f. Pr

00 you proCest the transfer of the employment experience which may afl'lK:t your contribution rate? ........... . ...... . . ...... .

0 No

0 Yas

0 No

4. Is your employment agricultural?

DYes

)(NO

5. Is your employment household? ...

OY..

J<NO

6. A.ro you a S01 (c){3) organization?

DYes

7. Were you SlJbject to the Federal Unemployment Tax Act (FUTA) in tho CUtTen' or preceding ca\endaryaar?

oy.,

a. If yes, please indicate the date in tha calendar Quarter in which gross cash wag8S tolaled $1,000 01'

rnor9_ _ _ __

Month

_-;:=_
Day

(See instruction shaG! for explanation of FUTA) If "Yas', indicate year: _ __ _ _ _ __ _ _ _ __ __ _ __ __
8. a. 00e9 this employing untl claim exemption from liability for contribution, under the Unemployment Compensation law 01 New Jeruy? .

0 Yes

If 'Y": please stale reason. (Use addtlional Sheels it necessary.) _ _ _ __ _ _ _ _ _ _ _ __ _ _ _ _ __ _ __ _ _ __ _ __ _ __

Unemployment

Compensation law of New Jersey is claimed, ooes
b. If el(o~bon from the mandatory provisions of Ina
wish to voluntarily elect to become subject to its provislon5 for" period of not less than two complete calendar yearsi
9. Type of busineSS

1. Manufacturer

4. Construction

2. Service

th~

employing unit

oY..

oNo

3. WhOlesale

. Retail

-CYPG
~rinCI~IP~udWSe~~jn:~~~~~::~::~~~~~~::~~~~~~~~~~~~~~~~~~~~~~~~~~:J~==~~~I.
engage one
of ~vl1y in New Jersey

10. Ust bolow oach piece of business and
in OOIy
class 01 i ndu~ry.

88m class 01 industry in New Jersey,

one place

o Yo. )'Q'o

a. 00 you have more than one employJng facility in New Jersey . ...... .

Street Address, City, Zip Code

NAICS
Code

County

'.
BE SURE TO COMPLETE NEXT PAGE
- 18 -

TRE - 182

Prindpal Product a,sa.,,,,,,
Complete Oescriptlan

No. of Wot1<ers at
Each location
andfm Each Class
01

, .c:r.,
FEIN#: _ _ _ _ _ _ _ _ _ __

NAME:

Each Question Must Be Answered Completely
11. a.

wm you collect New Jersey Sales Tax andlor pay Use Tax?

DYes

~NO

GIVE EXACT DATE VOU EXPECT TO MAKE FIRST SALE -----.=;r-~--=,-!-__v.=_-

Month

Day

Year

b. Will you need to make exempt purchases for your inventory or to produce your product?

a Atlantic City
o North Wildwood

c. Is your business located in (check apphcabfe box(es)):
d.

Yes

o Safam County
o

o Wildwood Crest
Do you have more than one location in New Jersey that collects New J8fSeY Sales Tax? (If yes. see instructions) .

Wildwood
~o

DVes

e. Do you, In the regular course of business, sell, store, deliver or transport natural gas or electricity to users or customers
in this state whether by mains. lines or pipes located within this State or by any other means of delivery?

DYes

pCNo

12. Do you intend to sell cigarettes? •........ ..
. ..... _. . .. . ... .... ... .
Note: tf yes, complete the REG-l form in this booklet and return with your oomP'eted NJ-REG.
To obtain 8 cigarette retail or vending machine bose comptete the CM-100 to this boofdet.

DYes

K,NO

13. B. Are you a distributor or wholesalOf" of tobacco products other than cigarettes?

DVes

)ll;No

D Ves

~No

D Ves

)11$10

15. Are you an owner or operator of a sanitary landfill facility or 8 solid waste facility in New Jersey?
IF YES. indk:ate D.E.P. FaciHty # and type (See instrudions) _ _ _ _ _ _ _ _ _ _ _ _ _ __

DYes

)l(No

16. 8 . Do you operate a f8ciity that has the total combined capacity to store 200,000 gallons Of mora of petroleum products?

b. Do you purchase tobacco products other than cigarettes from outside the State of New Jersey? ..
14. Are you a manufacturer, wholesaier, distributor or retailer of ~litter-generating products~? If your annual retail sales of litter
generating products is In8 than $250,000 you are EXEMPTfmm this tax. (See Instructions)

DVes

)(No

b. 00 you operate a facility that has the total combined capacity to store 20,000 gallons
(equals 167,043 pounds) of hazardous chemicals? ..

D Ves

c. Do you store petroleum products or hazardous chemicals at a public storage terminal?

DVes

~No

Nameoftermina' _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

17. a. Will you be Inyolved with the saJe or transport of motor fuels andlor petroleum? ..
Note: tf yes, complete the REG-L form In this booklet and retum with your completed NJ-REG.
To obtain 8 motor fuels retail or transport license compMtte and retum the CM-100 in this booklet.

. .. _ DYes

b. Win your company be engaged in the refining and/or distributing of petroleum produds for distribution in this State or
the importing of petroleum products klto New Jersey for consumption In New Jersey? .....

DVes

c. Will your business activity require you to Issue a Direct Payment Pennit In lieu of payment of the Petroleum Products
Gross ReceiplS Tax on your purchases of petroleum products? ..... .. ..... . ......... .......... ..........

D Ves

)if No

~es

DNa

Will you be providing goods and services as 8 direct contractor or subcontractor to the state ,its agencies or to
casino licensees?
......... . _. . .
. .... .. .

....

19 . List any other New Jersey Slate taxes for which this business may be eligib(e (see instructions).
20 . Telephone Numbers: Contact Person _-""IIl.<!lLIl.!~___'llilaJ~:u,ZC!z2;fk=====

Deytime:

$(,) 11'1 . .!-'IS"-1-L.::..O--=~-~".--"7

Signature of Owner, Partner or

Oflicer_~~i'l=~~~""'~~~-:!:::~~~~~~------------------

STOP HERE
IF YOU HAVE EMPLOYEES PROCEED TO

IF YOU ARE FORMING A CORPORATION, LIMITED LIABILITY COMPANY, LIMITED
PARTNERSHIP, OR A LIMITED LIABILITY PARTNERSHIP YOU MUST CONTINUE ANSWERING
APPLICABLE QUESTIONS ON PAGES 23 AND 24

4I~----------------------------------~
(Continue on separate sheet, if necessary)
- 19 .

TRE - 183

•

Department of Labor Certificates
j...

'£0' "

-,:, "'"

'_4_1,

, _ " " , ""

,,-

,"nd,"""

",'

<"'n

g,4p~Mn..;

'''::::iJ

•

7
TRE - 184

•

Certificate Number .
21593

Expiration Date

2/7/2003

State of New Jersey

Department of Labor
bivl$i.on of Wage and Hour Compliance

. Public Works Contractor Registration Act
Pursuant

to Public Law

1999 Chapter 238, the Public Works Contractor Registration Act, this
co;:rtificate of registration, for purposes of bidding on and engaging in
public work is issued to

AT & T Corp.
This certifICate may not be transferred or assigned
and may be revokeq for cause by the Commissioner of I,abor.

1.f4/~
ALBERT o. KROLL, Commissioner
Department: of Labor

MARrIN OARl"ZMAN. Dired:or

NON TRANSFERABLE

TRE - 185

Division ofWaw: and Hour Onnp1iance

•

C*lY"'O CONfERs
NO RIIJNlI U'ON 1M! CO"'lCA,lt "ClDP eTHU THAN 'THOU ',,"OVtDED .. THE
POLICY. TW .. CER'TI'tcAlt DOli NOT _EMD, EXltMD Oft ALTO lME ~VEU.OE
~""1Mf"f'OltcE+DHeMIEO-NEtlHe:

•

COf.i'M'f .

NIA

AT&TLo",1 Nol-rc S4WVi_
1'M) TELEPORT DRIVE

3Rt7FlOOR"

C'(NP'A"I/""

STATEN ISLAND, NY 10311

AMERICAN. PROTECTION INS CO

"""'o NIA

;~~g~~~~Tl~
. ~~~~~~~,~.
~!"~. ~~~~~~~~~~~~~~~~~~~~~~~~~~
.~a.IQes
F~ T'"!~
THIS

T,O"

0: INSJIiii.M;CE CE9CR18g)

IN!lJR!O '-l,weD H!R!'",'"

oa lC""

~OTW1Hsr~"'C)i~G ANY REQJI"'~.Y:EI'.'T. T!'R'-'. OR C'ONO:lla.: ~ AAY CONT!tAC'T ~ OT~~ OOCJ~!:~'TW. T'-! RE!PECTTOWo:iCH T"'.E ~T1!= I CATE MAY !!IE lss.;eo O!\ ~. A.V
Pl!!'ltTJ(N'-'R!! IN!lIRMc:::E" IFFOIt!I:Jf!':1 !n"TH!'"PCXra!:S"~EI!O HE'R9I'i IS'SJ3.EC'I"'TO It!. ~~ . c:xJrnjTr(J'.lSAAO' EX(UJSCPoI S" 'crS:l'O\ CIO'.I O! S LI ,*,.:T5 9-i(JWl;

""",y !"!A~ B::eN REDUce!> av I)JrIi;) c...Mf.S

I"OUCf t FftC IWE
DATE ".roDllY)

cov.M~O/(

GE1-<!RA:.. lt HrllTY

"""0""'" [J

()NSER'S6~TRAcrOR:'SPROT

C'CM9!N!m

SN~J!'lI"'IT

~"VN."'O

IfILL

(WiIt~

S::~ED~LE~

#UTOS •
A:..JTOS

i-II"EG#lUTOS

!JOO!~YtNJJ~~

r-».,II.IM}

8OCli'."';N.1.l"","
(plY 8ICC.'dcrd)

~OI'ERTY LJ.tM~

I'NY~TO

...::u.oAIN at: nE "Ck.ICE&O!6C'EO HE"!,, II! o,NCe.l!O U"CIIU: t14
~l~~ ·~c.

wu.

~ft) . . . .

CfItTH"OiITf I'Il.DEIt -'WO l'EltflN. 1tn" ....ll Uil. TO .........

TRE - 186

£XPI""'''CIN~T£

ltEMCI'.

-,lA ~V5 'fII'IlimN MCIfO TO ne

a..a.....::mc::f.-.u.t IIoI'()If! NOc:.r..I(Illl(Jool

CJl

DATE (V.IDDIYV)

12/11/01

•

Marsh USA Inc
1186 Avenue or The Amelicas
N... Yo<I:, N'I' f1lO3D-VT4'

021000-CORP~O

W81ver of Subrogaiton is included.

•

•
TRE - 187

•

~cate Number
620825

Expiration Date

12/13/2002

State of New Jersey

Departmen t of Labor
Division of Wage and Hour Compliance

Public Works Contractor Registration Act
. Pursuant to Public Law 1999 Chapter 238, the Public Works Contractor Registration Act, this
certificate of registration, for purposes of bidding on and engaging in
public work is isslled to

Cooper Communications Group
This certificate may not be transferred or assigned
and may be revoked for cause by the Commissioner of Labor.

P/~4~
---=-----

MARK R BOYD, 'Commissioner

DepartrnentofLabor

NON TRANSFERABLE

TRE - 188

. MARTIN GARTZMAN, Director
Division of Wage and Hour Compliance

•

STATE OF NEW JERSEY DEPARTMENT OF LABOR
DMSION OF WAGE AND HOUR COMPLIANCE
APPLICATION FOR I'UBLlC WORKS CONTRACTOR REGISTRATION

~5020M-0l)

P.L. 1999 ClIAP'I1iR 238 • TIll! I'UBUCWORlCS CONTl\ACTOI\ RBOI:mtATlON ACT SP&:lPlIlS THAT NO CONIRACI'OR OR SUBCONTl\ACToR SHAU.
BID ON OR IlNClAGI3IN A1!Y CONTRACT (OR PART 1lII!l!I!OI'J FOR PIlBLrC WOXK WII1CIIIS SUBJBCrlO 1lII! PROVISIONS OP '\lIIl"I/BW JERSEy

I'RBvAILING WAGEAcr·. P.L.I963 C. uo (e 34:ll·'O;l.SlIT SEQ.) I'OR TIU!CONSTIlIlCTlOII,RElCQNSTRIlC\10N, DEMOUnON. ALTI!IlATION, REPAII\
ORMAINll!NANCIIOPAPUBUCJi\JlLOINOlU!GtlLARLYOP2NTOANDtJSEI)BVnmOENl!llALPlJBUCPIIPUBIJCINSTm.mON.lINDlNo..tlDl!S
ANY SUBCONTRACTOR OR LOW1IR. TIBR SUBCONTRACTOR OF A CON1l\ACTOR tlNLIlSS TImY AU RBGl511lRl!D W!11{ TIl!! COMMISSIONER 01'
LABOR. fOR TIll! PURPOSB OP T1Il! PUBue WORKS CONTl\ACTOa RBOISTIIATION ACT, NO PIlMPING STAnOl/. TRBAndENT I'I.ANT OR OTHI!R

PAOUlY ASSOCL\TBD WITH IJTlLlTY AND IINV1RONMENTAl. eONSTRUC\10N. lIllCONSTRucnON. DIIMOWnON. ALTBRATION. JIU"1a OJ<
MAlN'1ENANCB SIIAU.BI!REOAJU>EDASAPtJBLIC Bun.DING RIlGULARLYOPI!N TO AND USIlD BYTIIE ClI!NIlRALPUBUC OR PUBUCINSnnmON.

lL NEW

All 1);11'1"'#0" mW be 'rrmnp'"'r4 by Cibeek m mmry order made,p.yablc to tbc"
PiylPon new,,,,, HgllxCgmpu'DCS

($300.00 Annual Rogistration Fee)
Pee)

2.
Carport.. N....e (It lUI!.......

3.
4.

L ....

•

-6. . -r-D2Xb<
'~r.:1

•

,..

In;- llem. 411)

0 Partnership
)if Corporation CJ Other
S. ~ _ _ _ _ _ _ _ _ _ _ _ _ ~~

PrQprielor

r. ...

(U .. FIlIl'lanlpe4, co'or S.ci,1 Soc"!,, 111I1IIbet)

Ate you an i1ld6pendeat coJl!nctor?

Y..

CJ No

LVJC .
S~IAddi"J

Chy

$''''

Cilr

Sllre

CCUllry •

Zlp CocJc

IMPORTANT
AD applicatioaa malt be .~ompaJll.d by • copy of lb. appliC8Dt'. c.rtllIcate oflDlunmce IIIpalatina the aame ot the compallJ'"

iluurance amer, the polIcy number and Ibe policy period underwbich the endre New Jeney Workers' Compcmatiol1 obllaatiom
..... INured, 1UId whleh opeclft.. th. New .Jcncy Departme"t of Labor, Dlmloll of Wage IUId Hour Co...pu....... ou:crtIIIod.
holder. Work.n' COmpe....tioQ IDoanuICI tor States other than New Jeroe:r it DOt a~ptable,
.
(continued on roverlO)
_

FOR OFFICIAL USE ONLY

Applicationll _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Rcsitcrationlt _ _ _ _ _ _ _ _ _ _ _ _ _ __

Revicw.r _ _........_ _ _ _ _ _ _ _ _......_ _ __

Approved _ _ _ _ _ _ _ Denied _ _ _ __

Dam Re';5lI'llion Iu.ed _ _ _ _ _ _ _ _ _- - -

Date Rcglm.,tion Denied _ _ _ _ _ _ _ _ __

TRE - 189

Lisl Dame and address of each penon with a flJWlCial intmsl jllllle buaiDesl and the percentage of iDt_t. except that if the

eA.
B.

c.
Str.t A.wr..

....

0",

'ZipCculc

10: Have any of the OWIIers, partners or corporate officers (as Ii&led In 119) ever held a financial interest in another firm?
tl Ye&
fj.No
If yes. please stale the position held, dale"!I8IIIe and addre&s oltha finn.
'- ~ ,...'

... -

.:.-.-~.

- ' - '-'.' - ' - ~"

- ' , . . . . . . _ , .............. . ..... ..

· _ .. '4 . .... _

• . ..•. .

II. Have you ever been diJqu.alified or debarred from performing public work?
[) y .. ' ji( No
If yes, please "",vi<!. the daU: aDd <oaoon for the debonncnt or donial.

12. Cite all cum:nt and previous violatioos (within past S years) of any local, state or fedetal wage and hour law or regulation. AIao
include
!Ius and/or disposition of mch violations; including any pendina violatio!lll. If none, .0 state .

•

ApPLICANT STATEMENT
As the respG!IIIibl. applicant-contmctor. I undetataud:

•
•

•

the CoIltnIctar Registration for which I am applying Is IlIued to a contractor or subcontroctOt as dofined in N.J.s.A. 34: 11-5650 of tho
New lersey State LaborLaw.
the application i ••ubjoct to verification and thai I agreo to provide any additional documentation as required. For the same pulp",""
outsldo SOUICeI may be cOl\tllCted and pmnisslon is bereby given for disclosure of any information. which may be needed to ~e
rc:aiattalion validity 8IIdIor eli8lbillty.
failure to provide full and timely clitclO$..... or any of the requested or required infonnalion or documenlllion may ....wI in rejection of

7 ...-:r:";;;;.·........44JIi

•
•

J&1G..LJ'

lieu .'

r ·..··.....-

·....- ...~ ~ · ·,,· ..-,·--~-··: - -,'_ ... ·. _ . .·. _· 0__' .. •

I am requimllO Rlpp1emcnt this applicalioo in the event any new and relevant ill.formatiOl1 arises eubsequent to the fi!lng ofthilllpplkation.
I am required. to make n:ccrd5 available to a n:preocntalivc of the CommisIiO')Ot' of Labor at my place of business upon request and that
I must cOOpeIBIC with any in\'eStiptiOll to determine compliance with various !""Vioi.... ofJabor low, iDc1udiDs thosoteCJlIiriDa p&)'1D<Dt
of IIlleut tha applicoble New Joncy _

provaillDg

waaei lImoIy po)'II\CII\ of wosca with",,! ~ons excapt thoic IIIIIhorilrA by law.

suob as sociall<!Cllrity or income tax; -=Ie payroll records showing !be number of employee&. the number of hours worDd daily and
wecldy. rate of pay, job clnssjficlli.on. grl)$$ wages. net wages aIKl deductiOll8; aIKl &~enl of deductions with each payment of waget.
•
•

to the best of my 1a>owledge tlu:nt aro no -Iandins vlo1ation. or debu owed to any stat.. or fcdetol ascncy.
giving falJe infcrmalion on thi. form IlUI)' violate 1abor law ...., ponaIlaw and may mlllt in civil and CI1DIinaI pcnllltie.!.

I~"7'm,._

~
.---"-' .mfl(} ~
\W

(.\(){)O ,

.........,· __ ..~~L~~..,\ f)/\\ -

~lLJary1. \"~Q\CkfJC

Priltr N_1DOd 111/,

TRE - 190
CO,

C"%

Retumto:

New lorsey DcpartJllent of Labor
DivisiooofWageandHourCompliance
PO Box 389
.
Trenton, New Ieney 0862.5-0389

•

O;pyPlus
(No CMtJo/I"P'II~ R~irNl

TELEQUIP LABS, INC.

OPERATING ACCOUNT
1820 N. GREENVILLE AVENUE
RICHARDSON, TEXAS 15081
PH. 912-431-3800

PAJR6U~~

Di ~

IS',-;)

D.t- w¥

~q~
COMERICA BANK .- TEXAS
DALLAS, TEXAS 15223

...
.
THIt

TELEQUIP LABS, INC.
OPERATING ACCOUNT

,I'"

DETACH AND RETAIN THIS STATEMENT

ATTACHED

NOT CO""ECT

CHr;CK

~LII:"'SI!;

~"''''MI'.:NT

NOT''''''' US

01'"

JTe:M~

PROM~LY .

tm DELUXE BUSINESS FORMS

DE5CRIDI!O

l .. aoo.325-0304

DELUXE - FORM DVCB-2 V-2

V-2

•
TRE - 191

OELOW.

NO REell:'''''' OE S IRE:D.

...

•

' .
~

STATE OFNBW JiiRsBY
DBPARTMl!NT OF LABOR
DMSION OF WAGE AND H.OtlR. COMPLlANCB

. .

. NO, OF EMPLOYEES

NAME AND APIlRRsS

'. np=. c:u:.)

. .· · ttO?

:~.'

ebock .

. I ~ that, all ~Y1'OU
;"Ill be made available in the Stite otNew JOI'IO)I upon rcquat by the Ccmm~kmcr of Labor or
hislb«.cIeaisnee Wi1bii! 111 ~ of.requcst, FUnhOl'lllcm.1 ~ dIat, to thi: belt oflDY knowledgo and bclicf.1hat all stiIIemClltaiD

re-.i.

thi1I "PP1j~0Il

'f" .~..;.---:
'.:. -;-----~VeR.~ideilt
. Si{!iullUle ~d TltIe'ofailtboril.o!l repr~sentativc
•

Tem (YlQfJQIY1

.... . .

.
.

'.
.

dill /00 .

Date
. .. .

IF ADDInON,AL SPAc;E IS RE~ TO COMPLETE sEcTION 4. PLEASE USE REVERSE SIDE
MW-42(R·l~8)

. '.: .

.
"

TRE - 192

.
.

'.
,'

. .

. ..

'. '

.)
. ,...~

.. .
.. .... . .... . .'... ... . . . ---_
"

Ii!! 006

02 / 12/ 2002 08 : 31 FAX

"ACORD~··CE:RTiFICATE OF L1ABILll.y-i·N~·S:liU~RiAA:NNir.Ci:E:--~~;m

IMA of Colorado, Inc •
•

1550 17th Street," Suite 600
"
,CO 80202
303 534 - 4567

INSUIIERS AFFORDING COY!!RAGE

Inc.
Inc.
67 Inverness Drive East
CO B01l2

SPEAl<EZ,

E'.=.!"----- - --- - - - -

'l,OIlO,O

JHYClFlHE AI OVE DESeAe lEI f"(lU:lI911E CANCauP aEFOAe.llIE DPflU,T

•

State of New Jersey
en: Victor Smith
e of ~nformation Technology

~I nte.1'surHG ~a:" W'LLMDo.VOR TOMNL3.0_0AYSWNT'

I PIOcIlCl!"r onlE CEimRCATE HOlDfAN.iM ID 'rOTH l LlfT. IIUlFM.UAE ~ DO 50»1-'
1111''1' ' ' "0' OOI....~ CIt LIAZIIU1'Yor MYGf(D UPON lM. CNSURfRJTS MvrTS

300 River View Office Park
Trenton, NJ OB625
ACORD 2S-S (71!17) 1

of 2

RRR
TRE - 193

STATE OF NEW JERSEY DEPARTMENT OF LABOR
DIVISION OF WAGE AND HOUR COMPUANCE
APPLICATION FOR PUBLIC WORKS CONTRACTOR REGISTRATION

•

P.L. 1999 CliA.1'TER 238 . THE PUBLIC WORKS CONTRACTOR REGISTRATIONACTSPllClPlBS THATNOCONTRACTOll OR SUBCONTRACTOR SHiUl.
BID ON OR eNGAGE IN ANY CONTRACT (OR PARTTHERl!OF) FOR PUBLIC WORK WHICH IS SUBJeCiTOniE PROVISIONS OPTHE "NEW JERSEY
PREVAllINC WACEACT". P.L. \963 C. I~O IC )0, 11-l6.25 2T SEQ.) FOR TIlE CONSTRUCTION. RRCONSTRlICilON. DEMOLITION. ALTllRATION. REPAIR
OR MAINTI!NANCS Of APueLIC SUILtlINO REOULARLY OPEN TO AND USED BYTHE GENElW. PUBLIC OR PUBLIC INSTITunON. AI'IO INCLUDES
ANY SUBCOI'lTRACTOR OR LOWBR TIER SUBCONTRACTOR OF A. CONTRACiOR tiNUlSS THEY ARE REOISTllRED Wm! THll COMMISSIONER OF
L"BOR. POR THE PURPOSE OPTHE PUBLIC WORKS CONTR"crOR REOISTIIATION ACT. NO PUMPINC STA110N. TREATMENT PLANT OR OlllER
PACILITY ASSOCI"'!l!D WITH UTILITY AND I!NVIRONMeNT"L CONSTRUCiION. RECONSTRUCT!Ol'l. DBMOLITION. -'l'leRATION. REPAIR OR
MAINTSNANCI!SH-'lL BE REGARDED AS A PlJBUC BunDlNO R!!OULAJU.Y OPEN TO AND USED BY'IlII! OENERALPUBLIC OR PUBLIC INSrmmON. .

ill NEW

(S3oo.00 Annual RegiSll'8.tion Pee)
RENEWAl. (5300.00 Annual Registration Pee)

PI U £ D

aGsmnne"i"" by ,beck or money ordct mgd; P'Y,bl. to tbo
Division peWa" " HourCQmplipnoc

AIlIPOJ!SQiipo, mInt be

INc.. .

OM MLAN KAn ON'S

on.rleeoti vIXOI'lI,.ceOt· 'Id N..".

N. C.DU.... INS BL\lD·

I!oOI

Mlinnl AII4rcn (if dltfereM tto", SIT"' ",44rt... )

SAME;

or dltrettru rtom lIe",.I)

Corporate Nlme

A _

. : .

• • • •

. '

•

Q Pannership

prietor i

4.
,
(I(

•

.: l'

Are you an independent contractor?

Q Oth,c

. Ntw Jtt}t.y ]')lplytt ldcnlinl:lllion N\lmbtr

( DiVISIo n

00 FEIN ....iSn.d. entCf !oo:lll S.cunty Number)

K e v { Vl L-\. c!" " 6",, ~ I'\9S S

q Yes

5Et=< \/1 c.. t:.

or'CoIl'Oration

1 0 0 5 l.. '?.. ~ 9.. i _

TAVf.gt-J

Eorpor• .o Ro,lttend A"nl

'R0 ,q 'Reu XUreu
NT

'I..t,

elf)

(8DO') ('31 -215 S

Telepho"l No.

C.oR.POf<.A-TlON
5$00

SE::I<ViC(

6f-A--K TAVEK.N

C OVY\OAN'Y
CUlCo41&1I of Jl'C:lrd, io Nc:w JCrtcy

ROAD '
SnutAdchn.

NT
elly

:'\

. ('tOO ) b'3/- 2 \ 5S

'ZI.p Code

Stitt

COl.ltllY

IMPORTANT

Allapplicallolll muat b. ,""companied by • copy of tho applicant', C.rtificateoflnsuranceelipul.ting lbe name oflh. ~ompany"
l115uranc. carrler, the policy number and lb. policy perlod under which lb. enll~ New Je....y Worke... • Comp.naallon obliaations
.roe InJured, and which 51pedftes the New Jenl'Y Department of Labor, DivilioA of Wag. and gour Compitllnc:e at a..eartified
hulder. Wurkcrs' Comperuodon iDaurance for State. other thaD
Jersey b not ....ptabl..

N."

(continued on reverse)

FOR OFFICIAL USE ONLY

•

Applicacion 1/ _ _ _ _ _ _ _ __ _ _ _ _ _ __

Registr.tion # _ _ _ _ _ _ _ _ _ _- - -_ __

Reviewe' _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

Approved _ _ _ _ _ __

Date Registration b,ued _ _ _ __ _ _ _ _ _ _ __

Date Registration Denied
\

TRE - 194

Denied _ _ _ _ __

L}S1 n~me ·,"d address of each person With a financial interest in Ihe business and 'he percentase of interest. except Iha, if tho
contractor IS a corporalion. only the nam.s and addre .... of the corporation's
, A.

•

C.
City

ZJp Cod"

10. Have any of Ihe owners. partno., or corpora.. office" (as listed in 119) ever held. fin.ncial interest in .nother finn?
I:) Yes
19"1'0
If yes. please state the position held. dales. name and address of tho firm.

11. Havo you over \)eon disqualified or debarred from performini public work?
I:) Yes .
crt No
If YO'. ple..o provide the .da.. and reason for the debarment or denial.

12. Cire all cumnt and previous violalions (within past 5 years) of any local. state or federal wage and hour law or regulation. Also
include the status and/or diaposition of such violations; including any pcndins violation•. If none.

&tate.

Nc-r 0. (+,iIC!1 b Ie

•

APPLICANT STATEMENT

As the re!ponsiblc. applicant-contractor, I ut\derstand:

•

the Contrlleror Registration for which 1 am applying is issued to • contiactor or .ubcontractor lIS defined in N.J.S.A. 34: 11-56.50 of tM
New Jersey State Labor Law.
the application is subject to vorifieation and that I as= 10 provide any additional documentation as required. For rhe 'ame purpose .
outside .o"",e. may be conlACted and penni"ion i. he",by given for eliaclo.ure of any information. which may be n.. dcd to determine
reiistration vlllidity andlor eligibility.
fllilure to provide fullllld timely disclosure of any of Ibe requested or required information or documentation may IOsuh in roiection of
<Ius application for rogi.mtion.
I "",required to iupplome~, this appUcation In the event My new and retevant information arises subsequent ro tho tiling ofthil application.
I"", required to make records available 10 • reprelentative of the Commissioner of Labor at my place of blainess upon request and that
I must cooperafe with any investigation to deu:.nnin. compliance with various provi,ion.s of Jabor laws incJudin.s those requiring paymen1
of aLlca&t lhe applicable New 1ersey Slate p~vailinl wago; tiIMly payment of wage. without deduction. except those autltoriu:d by law.
,uch .. social >ecurity or income lAX; _unto p.ayroll record, sho"'ing the number of employees. the nwnber ofhoun worked daily and
weekly. rato of p.ay. job classification. gross wages. net wages and deductions: and statement of deductions wilb each payment of wages.
to the bc.t of my knowledge thue are no "".. tanding viol.tions or debts owed to any ,tat! at federal agency.
giving flllse information on this form may violare labor law and penal law and may resull in civil ""d criminal penllllies.

I certify that the informatio

•

thi. application for resi.rralion is accurate. true. and comple ... <0 the WI of my knowledge.

Return to:
Prllu Nomt. and nrlt

TRE - 195

N.w Jersey Department of Labor
Division of Wag. and Hour Compliance
PO Box·389
Trenton. New Jersey 0862!·03S9

STATBOFNEW JERSEY
DEPARTMENT OF LABOR
DIVISION OF WAGE AND HOUR COMPLIANCE
rocotdt oullida olllle

Name ofRequtlllng Orsanizalion

NICt\- TIONS .l-NC..
2.

Name and adclms of employer for.which Pmnil is roquelled
VtlLLlG·ADDED Co WlW\l,A1'J leA-TIONS,

300i

-::'vlW1m 1'1

r,\lc.

SLlITI:: 406

PLANO
:r::I\JC.

NO. OF EMPLOYEES

NAME ANn ADDRESS
1)

. Cae Po elr'TiD N

SEe" ICE. CO hAPFH\J 'Y

'330 &AV E(2. iPl v£-7~

W E'ST Ti2.E::l'..'iTQ ~

NJ"
[Mf:;eD:::£- Co u..NT~

•

LA-N~

0'6 b 2 ~

re&istor. etC.}

AD'?

'PAyROLL SySTC:::YVl

I certify tlw, all payrolll'llCord. will be made available in the Stal. of New J..acy upon requoat by the Commi..ioner of Labor or
hislher cIo,itplO< within 10 day. of request. Furthermore, I certilY thlt, to the best of my knowiedgl and bolier, that all statement. in

thia applicatioD are true.

CFO
IF ADDITIONAL SPACE IS REQUIRED TO COMPLETE SECTION 4, PLEASE USE REVERSE SIDE
•

MW-42 (R-I/98)

TRE - 196

CERTIFICATE OF LIABILITY INSURANCE
THE CERTIFICATE
DOES NOT AMEND. EXTEND OR
AFFORDED BY THE POLICIES BELOW.

Rd.

INSURERS AFFORDING COVERAGE

1601 North Collins
Richardson, TX 75080

HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD
ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR
THE POLICIES DESCRIBED HEREIN IS SUBJECT TO AlL THE TERMS. EXCLUSIONS AND CONDrTlONS OF SUCH
HAVE BEEN REDUCED BY PAID CLAMS.

IJABILITY

COMBINED SINGLE L.IMIT
(Ea accident)

ANY AUTO
ALL OWNED AUroS

BODILY INJURY

SCHEOULED AUTOS

(Per person)

HIRED AUTOS

,
,

BOOllY INJURY
(Per 8ccidenl)

NON.QWNEO AUTOS

PROPERTf OAMAGE
(f'« accident)

UA8lUTY

ClAIMS MADE

1 States other than North Dakota, Ohio. Washington. West Virginia, Wyoming

SHOULD ANY OF THE ABOVE OeSCRlBED PQUCtES BE CANCELLED BEFORE THe

:.•

EXPIRATION DATE THEREOF. THE ISSUING COMPANY WILL ENDEAVOR TO MAIL

New Jersey Dept. of Labor
Division of Wage & Hour Copliance
P. O. Box 389
/Trenton, NJ 08625-0389

-1L DAYS WRITTEN NOTICE TOTHE CERTIFICATE HOLDER NAMED TO THE LEFT.
BUT F~URE TO MAIL SUCH NOTICE SHALL IMPOSE NO OBLIGATION OR LIABILITY

TRE - 197

IMPORTANT

If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. A statement
on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).
If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may
require an endorsement. A statement on this certificate does not confer rights to the certificate
holder in lieu of such endorsement(s}.

DISCLAIMER
The Certificate of Insurance on the reverse side of this form does not constitute a contract between
the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it
affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon .

•

ACORD 25-5 (7/97)

TRE - 198

STATE OF NBW JElISEYDEPARTMENTOli'LABOR _D~ONOPWAGEANDBOURCO~CE

APPLICATION FOR PUBLiC WORKS CONTRAcroll REGISTRATION

_~~~~[!r!:!!~!::!::!::''::'O 1""1

__~~~~~e~g~·~5~~~
-~
·· ~v~e~
. ~~~~=-_________________

3, Type ofB..-.:tJ

... _,.,--,.

........ ,........

~-()I---'I)

IJodiYiduoliSOlo -ProprIouW ,

~ 1'IrIacnIIip

~CorpcnIIca

AU applicali.... must be oc"",",*,1od by ""I'Y of tho appIicur. CadIIcaIo· of IaouraoI:e tlipWalins tbo _
of tho COIIII'IIIY"
illl1llllllOO coni... Ibo policy JIIIIDhor IlUlIbo POlicY period 1UIdor._
~ 0DIim New Ja:ooy Wcckon' CompeuatIoft obIipIIoDl ItO
lIIIUIOd, IIUI_ apecffios tho New J.-y Do\>artmeatofLabcr, DiviaionofWap and HourComp\iaDoe u
WOIbn'
Componariop ~ for
otbor!boa New Jerey ino! oCcopcobIo.

.oertIfiecI_

FOR omcw. USB ONLy
~licaIion.

Re~

______________________

__________________________

~~~~--------------

~~.--~~------------~-"""",WId _ _ _ _ _ _ _ Detoied ______

Dale ReaiJlnlioa Doaicd _ _ _ _ _

TRE - 199

_ __

.....

•

.
MtbeIMP"""'JeIflP''c- .
,
.'

r· in_ ,.I .....

dIo <;onIIICI« ~ lot WIIk:b 1l1li ~ IIl11110d 10 .""""""fY Or ........._
If doBood in NJ.s.A. 34:11-$6,50 of~··
Now-, _LOborLaw.
dIo Ip(IUcodOD 10 IIlbjoc:t 10 ...mcatIoO addlot I",ID.-;do lIlY "";;"'mI docamoa...;r., II ftIqIIincI. For tho limo pupc!IO.
"-_maybo
I l . p i · '",ilbIiobJJi_ .li:ltclilcloouroof..,i·' 11M' N,wbicIIlDIYbo __lIodoca'-

......... ""IdIl7 adIorel/cililkY. .

faibn ... ~faII ~ ~diIcIooureof""cifthonquootod~..jlIInd ~ or ........ !I.' • IDlY -*iDJejocIiOD of
ltUapp1iN«jon·for, ",'F.
.
, IImrequiloillD ouwh ..; !1Iia Wi'.; ,i.lbO~*">' .... iDliro'"-loftxm.................... btholillDsoflliaorpplioodOlL
• 1_ ........ 10 \IIIIoD ...... 1MIiIoIIlo 10 .....
wive oftho(l , 1_oflMJor -I"Y fIIICO of~ .....ueq_ ad tIIIt
11IIIIIt_.. WilblnybMildpdOD ...........;'OOO!!!plI..... wIIb...,..~ ofllbarllwtlncludiD&at..oJeql!irlqpaymont
of _loatdlo:oWlrAbJoNow -',.JI'I"OiIlaI Wljli; ~ JaY,DIiuIof ............................... at..olUlborizodby low,
oudIallDCillrec:urit)o .. a-.. ..:......... ~'-*oboWioIdIo lIiImIiiit,o#Bit',j.., dIo ........ of~-WdollJ ad
.-.y, lIIDof ~,job ~ 1fOII ...... lilt .... addeducliDlili ad III(rIaIelII ofdodl'''.' wiIb .... paymontof .....
•
10 dIo boll cifmy 1mow1odao.dlon ... 10 ............ .tcIoIIODo or",,"" oweo! to lIlY .... or~...,i.cy.
• slviD, fIho informatiOD ODIhio fd!lft _ ·vlola!o 1IIbor~ IIiId pollOI law jlllllmay - . ill dvllaod crimlaoIpouItiea.
I c:mif): IIIot dIo ~':""""-Ia Ibio IIIIJIjoOdmb ........ iI _ _ ".. ad QOI1IIIIoCo II> dw_ of mytnowlidac.
,

...

krY¥

Of}<03 ·-D'2_1....y~of'-
Division of Wop mod Hour CompIiIico
POB0I\389
.
'treutoa. Ne.. Jeney
0862S-0389
,.

TRE - 200

AI,T,EN V. STULTS CO..

me:.

:!.C 6 NOIt'l">! lo\k11, STREET
P.C' . BOX 110
Hl.(;RT~ 'l'D~~J

}!i} CSS:ZO-111

:.?t."BLI ':::;"!.LL
TRLEC~~JNI~TIONS

INC

225 DEMOTT LANE

SUI'l·,6 6

SOMEF.s~

NJ 06073

1.;oiL"''''''''

I c

leo:-

.....

""'CY_

•

INDULII ",., ,. ,.. MOW

fIOUCI!It _

0MiI0IlLIID

'M!

NEW JERSEY DEPARTMENT OF LABOR

DfIiiIIA1ICIt DAft 'TMIIIIOr. 1111 DUIIiICl COIPMIr MJ.

DIVISION OF WAGE AND HOUR
PO BOX 389

lJL~~~~

TRENTON

NJ 08625

TRE - 201

~ TO UL

.'.

~. '

1-'- - - -

- -, -- - -- -- - -

-- -- -

. , - - - - - .- - - - - - - - - -

-.----- -

I'
' : "f :

ona

Telephone ,

Check Number:

IIIIIIII

" .~.
I

••.. .

. ',

!U?)J" :;~~?t~ \
,c

:Jtilfi,i~/

'- .- .- ._ . .-' .---- - - -,.--

'"
.-'

' , ' : ,-

. .... ....-

-~- . ---- -~ . - --

_._--

-_ ....__._- ..--.- "

......-- .. _--...

T"""

r--.'----"'-.-

~ -

TRE - 202

.. ~

,
-.':"1...

LSSE·2(1-00)

f?\> 1:] ~0 )~
\8 ~
U

STATE OF NEW JERSEY DEPARTMENT OF LABOR
DIVISION OF WAGE AND HOUR COMPLIANCE
APPLICATION FOR PUBLIC WORKS CONTRACTOR REGISTRATION

.L. 1999 CHAPTER 2)8 . THE PUBLIC WORKS CONTRACTOR REGISTRATION ACT SPEClflES THAT NO CONTRACJUR OR SUBCONTRACTOR SHALL
•

ID ON OR ENGAGE IN ",NY CONTRACT (OR .PARTTHEREOF) FOR PUBLIC WORK WHICH IS SUBJECT TO THE PROVISIONS OF THE "NEW JERSEY
PREVAILING WAGEAIT', P.L. 196) C. 150(C. )4:11·56.25 ETSEQ.) FOR THE CONSTRUCTION, RECONSTRUCTION, DEMOLITION. ALTERATION, REPAIR
OR MAINTENANCE OF A PUBLIC BUILDING REGULARLY OPEN TO AND USED BY THE GENERAL PUBLIC OR PUBLIC INSTITUTION, AND INCLUDES
ANY SUBCONTRACJUR OR LOWER TIER SUBCONTRACJUR OF A CONTRACTOR UNLESS THEY ARE REGISTERED WITH THE COMMISSIONER OF
LABOR. FOR THE PURPOSE OF THE PUBLIC WORKS CONTRACJUR REGISTRATION ACT, NO PUMPING STATION. TREATMENT PLANT OR OTHER
FACILITY ASSOCIATED WITH UTILITY AND ENVIRONMENTAL CONSTRUcnON, RECONSTRUCTION, DEMOLITION, ALTERATION, REPAIR OR
MAINTENANCESHALLBEREGARDEDASAPUBLIC BUILDING REGULARLY OPEN TO AND USED BY THEGENERALPUBLlC ORPUBLICINSTITllTION.

~
o
1.

NEW

($300.00) AU applications must be accompanied by check: or money order made payable to the Division of Wage & Hour Compliance.

RENEWAL ($300,00)

Symbiont, Inc.
ConlTatto,lSubconuactor Name

1325 Massachusetts Avenue, NW ' 2nd Floor
Street Addtus

Washington, DC

20005

City

Zip Code

COUll1y

202-887-6800

• com

2.
Corporate Name (if different from Iteal '1)

3. Type of Business:

IndividuaVSole Proprietor

Partnership

I1i

Corporation

Other

4.
6.

Are you an independent contractor?

(21: Yes

Corporation Service Company
Corporate Re&illtCed AKcnt

830 Bear Tavern Road, Suite 305
SUecl Address

West Trenton, NJ

08628-1020

City

State

Zip Code

County

Zip Code

County

800-927-9800
Telephone No.

Corporation Service Company
CUSlodian of RecordS in Ncw Jersey

830 Bear Tavern Road, Suite 305
Street Addrell!

West Trenton, NJ
City

08628-1020
Stlte

800-927-9800
Telephone No.

All applicalions musl be accompanied by a' copy of the applicant's Certificate of Insurance stipulating the name of the company's
insurance,,:;arrier. the policy number and the policy period under which the entire New Jersey Workers' Compensation obligations are
insured, and which specifies the New Jersey Department of Labor. Divisio~ of Wage and Hour Compliance as a certified holder. Workers'
Compensation insurance for States other than New Jersey is not acceptable.
(continued on reverse)
FOR OFFICIAL USE ONLY
.PPlication # - - - - - - - - - - - - - - - - -

Regislration # _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

Reviewer _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

Approved _ __ _ _ _ __

Dale Registration Issued _ _ _ _ _ _ _ _ _ _ _ __

Date Regislration Denied _ _ _ _ __ _ _~_ _ __

TRE - 203

Denied _ _ _ _ __

•

List name and address of each person with a financial interest in the business and the percentage of interest, except that jf the
contractor is a publicly traded corporation, only the names and addresses of the corporation's officers are to be provided.

James Bud Ward

-':---:-c~--

CEO

Name

~ offinanciai interest

Title

1325 Massachusetts Avenue, NW

2nd Floor

Street Addren

City

Name

Tille

Washington, OC

20005
Slate

Zip Code

B.
Sireet Address

City

N.me

TIlle

Sireet Address

City

% of financial inteJ'e5t

Stale

Zip Code

C.
.. of finaDcial interest

Slace

Zip Cock

10. Have any of the owners, partners or corporate officers (as listed in #9) ever held a financial interest in another firm?
o Yes
Xl No
If yes, please state the position held, dates, name and address of the finn.

II. Have you ever been disqualified or debarred from perfonning public work?
DYes
lQ No
!fyes, please provide the date and reason for the debarment or denial.

12. Cite all current and previous violations (within past 5 years) of any local, Slate or federal wage and hour law or regulation. Also
include the stalus andlor disposition of such violations; including any pending violations.

N/A

ApPLICANT STATEMENT
As the responsible applicant-contractor, I understand:
the Contractor Registration for which I am applying is issued to a contractor or subeontractor as defined in N.I.S.A. 34: 11-56.50 of the .
New Jersey State Labor Law.
the application is subject to verification and that I agree to provide any additional documentation as required. For the same purpose,
outside sources may be contacted and permission is hereby given for disclosure of any infonnation, which may be needed to determine
registration validity andlor eligibility.
failure to provide full and timely disclosure of any of the requested or required infonnation or documentation may result in rejection of
this application for registration.
I am required to supplement this application in the event any new and relevant information arises subsequent to the filing of this application.
I am required to make records available to a representative of the Commissioner of Labor atmy place of business upon request and that

I must cooperate with any investigation to detennine compliance with various provisions oflabor laws including thosc requiring payment
of at least the applicable New Jern:y state prevailing wagii; timely payment of wages without deductions except those authorized by law,
such as social security orincome tax; aecurate payroll records showing the number of employees, the number of hours worked daily and
wee.\:ly, rate of pay, job classification, gross wages, net wages and deductions; and statement of deductions with each payment of wages.

•

to the best of my knowledge there are no outstanding violations or debts owed to any stale or federal agency.
giving false infonnation on this form may violate labor law and penal law and may result in civil and criminal penalties.

I certify that the information contained in this application for registration is accurate, true. and complete to the' best of my knowledge .

•

Date

Return to:

3t=ling A. Ward, President
Print Namt and Title

TRE - 204

New Jersey Department of Labor
Division of Wage and Hour Compliance
PO Box 389
Trenton, New Jersey 08625·0389

STATE OF NEW JERSEY
DEPARlMENT OF LABOR
DIVISION OF WAGE AND HOUR COMPLIANCE
.

of the Stale of New

in accordance with

1. Name of Requesting Organization

Symbiont, Inc.
2. Name and address of employer for which Permit is requested

Symbiont, Inc.
1325 Massachusetts Avenue, NW
Washington, DC 20005

2nd Floor

Inc.
1325 Massachusetts Avenue, NW
Washington, DC 20005

2nd Floor

202-887-6800

NAME AND ADDRESS
I)

NO. OF EMPLOYEES

There are no locations or employees within the State of New Jersey as of date
hereof.

15th and 30th
register, etc.)
eash

ADP Payroll Register

I certify that, all payroll records will be made available in the State of New Jersey upon request by the Commissioner of Labor or
hislher designee within 10 days of request. Furthermore, I certify that, to the best of my knowledge and belief, that all statements in
this application are true.

Date

esignature and Titfe081ltllOrizea representative

IF ADDITIONAL SPACE IS REQUIRED TO COMPLETE SECTION 4, PLEASE USE REVERSE SIDE
MW-42 (R-I/98)
TRE - 205

ACORD~

CERTIFICATE OF LIABILITY INSURANCE

OATEIMM/OO/VYI

03/04/02

nilS
IS
ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE
HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR
ALTER niE COVERAGE AFFORDED BY THE POLICIES BELOW.

The ClMA Companies, Inc_ (CIM)
216 South Peyton Street
a, VA 22314

INSURERS AFFORDING COVERAGE

739-9300
Symbiont, Inc.
1325 Massachusetts Avenue, NW
2nd Floor
Washington, DC 20005

THE POLICIES
INSURANCE USTED BELQVoI HAVE BEEN ISSUED TO THE INSURED NAMED N3CNE FOR THE POUCY PERIOO INDICATED. NOlWITHSTANDING
IWY REaJIRalENT. TER\.1 OR CONDITlON a' ANY CONTRACT OR OTHER DOOJMENT WITH REsPECT TO WH ICH TH IS CERTIFICATE MAY BE ISSUED OR
MAY PERTAIN , THE INSURANCE AfFORDED BY THE poooes DESCRIBED HERBN IS SUBJECT TO ALL THE TERMS, EXCWSONSANO CONDITtONSOF SUCH
POLICES. AG~GATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PIoJO ClAIMS.

12129/01
1-"-f'''-lMERCIAlGENERAL

f-+-'

I I

C LA IMS MADEOO OCC UR

'1,000,000
AllOWNEOAUTOS

BOOll Y INJU RY
(Per persOl"l )

SCH EDULED AUTOS
HIREDAU 1QS

BODI LY INJ URY
{Per ~ci d. Jl II

NON-OWNED AU TOS

PROP ERTY DAMAG E
(PBr accid ent)

•
•

OTHER

DESCR IPTION OF DPEAAI I0NS/lOCATIDNS/VEHIC l

"ODED BY EN OORS EMENT/SPECIAL PROVISIONS

SHOUlOA,lolYOF TH E ABOVE OESCAI8EOPOLICI ES 8 ECA.NCElLEO BEFORE TH E EXPIRATiON

State of New Jersey
Department of Labor
Trenton, NJ 08625

ACORD 25-5

of 2

#5198730

OATETHEREOF, THEISSUING INSUR ER WILL ENDEAVOR TO MA1L3...L DAYSWRlnEN
NOTJCETOTH E CERTIFICATE HOLDER NAM ED TO THE lEFT, BUT FAILURE TO OOSOS HALl
IMPOS E NO 09 lI GA.TION OF! lIA.B IL ITY OF ANYI(IN 0 UPON 1M E INSURER,ITS AG ENT! OR

197244

TRE - 206

LRW

ACORD CORPORATION 1988

N\i cl-)'\t lcurH c
COH5UhaHt5
';'7 Alexandra Court, Marlton NJ 08053
_hone I Fax (856) 988-1570
E-mail JMuraglia@consultant.com
March 4, 2002
New Jersey Department of Labor
Division of Wage and Hour Compliance
225 East State Street
Trenton, NJ 08625
To Whom It May Concern:
Enclosed is the application for Public Works Contractor Registration and annual
registration fee of$300.00.
Please be advised that I am the sole proprietor of Mid-Atlantic Consultants and do not
have any employees working for me. Per your request, this document has been notarized
in lieu of submitting proof of workers compensation insurance.

•

If you have any questions or require additional information, please call me on 856-9881570.
Sincerely,

Enclosure

LJ~~q;'E~
puM~
NO!o\RY
JERSEY
MI COMMIS9ON EXPIRES /#'R. 08, 2005

•
TRE - 207

.'
PURCHASER'S COPY OF PERSONAL MONEY ORDER

PAYABLE TO

.;/vAAJ"/ {f~o' th7j'-t1·,{;{;~.(,,"'<:" l6'(jj~'\..
:i;Li'i:,n:: i1~iV:nt#d}}(t{}{tt'. '.

NOT VALID

and
made

•

•
TRE - 208

•

STATE OF NEW JERSEY DEPAln'MENT OF LABOR
DIVISION OF WAGE AND HOUR COMPLIANCE
APPLICATION FOR PUBLIC WORKS CONTRAcroR REGISTRATION

P.L.I99901AI'I'BR 13•• nmP!18UCWOlXSCOIITRACTOIllU!OlSltATlO!< ACTSI'IlCIPII!S nuQ'NOCON'I'RACTOR OR S\JIICONTIIACTOl\ SIIAU.
810 ON OR BNOA<I1! IN ANY COi'I1'RACT lOR PAln'TIIElU!Ol') POR PUBLIC WOIUC WHICK IS SlJBJECTTO TlII!I'IIOVIS\ONS OPTIII! ''NEW lIIRSI!V
PREVAILINO WAOIIACT", ".1.. 1963 C. 150 IC. 34:11·56.23 2fSI!Q.)!'OR TI\Ji CONs'tRUCTlON,UClDNSl'RIJCT1ON. DeMOUTION. AI.lDA11ON, \IEPJ\.\P.
Oil. MAINTIlNANCB OPA PlIJlUC BUn.DINO lIEGIJlAlLy OPEl'l TOAND USIID BY1RJl GI!NIIIIAL PU1IUC OR PUIILIC INSTIT1JnON.AND INCLUDeS
ANY SUBCO>rl1lACTOR 011 LOWER TI!R SUBCXlNTaACI'01l or ACONTllACTOR UNLBSS 1lII!Y AU UGIS'I!RED WITH THE c;OMMISSIONIIII OF
LAIOII . POll TiIB PURPOSE OP 1RJl PIJIIUC WORI<S CQN'!1I.ACTOIl RllQISTAATlON ACT, ~ PUMI'lNQ STATION, 11IZATI\CIII<T PLANT OIl omn
'AC1L1TY 4SSOCIA11iD WI11I VTILITY AND 2NVIROlIMBNTAt CQIISTltucnON. RIICONSTRUCTION. DlIM01.rTlON, ALtEaAnON, RBPAIlt OR
MAIN'I1INANCI!SHAU.BBaEOARDIlDASAPUllUCBVJU)""CRl!GlJLARLYOI'I!NTOANDUSl!DBY'IlmOl!NZRAtPUBl.ICOIlI'\lBUCINSmvnON

~ NEW
[J

(S3oo.00 AnnuaJ Regi&ttation Pee)
RENl!WAL ($300.00 Anlll1ai Rt:sillralion Pee)

All II!?!iE"'g" awN br: 'rnMI!=W IN'" m D'9DCY qrda mtde "delQ ",.
Piyl!jpn of_" !l!!lrCmpI"1!!!;

MID -1I1ZAfIlII£ fr,!J/IJ£ q L 74 tJrr

I ....

ZipCo4t

•

3.
4.

c:w~

~pe ofBusin.st:
_

PI.... ...,10,..

1'4..-. (\fdi~ t'rOD Ifcta _I)

jllllCli-iduallSole Proprietor
_

0 Pll10enlbip

w.~toa

l'hImbu (PBUf)
(Ir eo P81J'ti ........ ..., &ociaJ Sec.rll, rfumbOr)

6. Are you an independent contractor?

!<v..

a No

bkD ~ 1r(.4N'I*,..~sMA~~7ANrs

()<gO~3
life..

IMPOBIt\W

All appileatioDi _ I be ~1IIIied Ity • <Opt of the -,pll....I', Cutltlcate of InIuI'UK'O ftipuI.ll ... 1hc _
-......• ......w. doe policy IlUIIIIIer I11III tile policy period UDduwllldl tile I!llIiR New Seney Worbn' C-p

oI'tho eonIplllll".
netloll oIIIiptioaa
an ina..................... opocill.. the New Jon., l)eparta>.... of Le1>or. DI'riaioa of Waat and BOllI' ~ ... cer\IIiId
bolder. W..-t....• c .....,e-t\oQ iDaanDe. fot'SIaIeI otlllr dwI New J...., 10 DOt eceaptabl.,

•

(conlimled 00 ~vene)

FOR OmCIAL tlSK ONLY
ReaiolratioD' _ _ _ _ _ _ _ _ _ _ _ _ __
Applic.olion /I _ _ _ _ _ _ _ _ _ _ _ _ __

l\.ovicwOf _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

AJ>III'Oved _ _ _ _ _ _ _ DeIlicG _ _ _ __

v..re Rt:JiJlradOD I.sued _ _ _ _ _ _ _ _ _ __

Date RcsillJ'Otion Denied _ _ _ _ _ _ _ _ __

...... ,."

TRE - 209

,~~, -:--:-~---------------

•

List ......e and addren of eadI penon wilh a tilWlCiallll_t in the bT>!iDc1i and the pm:auq. of iDIDrut. ••ccpt tba1 if Ibe
<OIl\nCtor i •• oO<pOra.ion, only !be n ...... IIld addrcs .... of me

n.,.

lI-

CIt,

SlIM! AMml

,,-

ntI.

StrMt Addml

ZI,e...

Socaal Saoatt.,. No.

Cil),

10. Rave lilY of the ownerl, p _ or corporaIII o!fk:cn (.. lioted In W) ever MId alinmcial intcml i. aDOthu firm?
a Yes
~o
If yes, pIcue Ita... the po;itIOIl bold,dates, name and eddtM. of !be fum .

.,- - .. ..
II, Havo you ever been tIi.qu1itiocl at debMrocl !rom performilt, public _k?
a Ye. p o
If yeo, pleue provide !be date and reuon for the debllrllWlt or dCllial,

•

12. Ci... aII_t and PzeviCIII viollliOlll (witbill put , YCIIIi) of Illy 1ocaI,1ta'" or tedaal wast and hour law or reculltion. AIIo
include the Ita"" IIldlor eIi.position of oucb violations; illcluelins any
violations. If none, 10 II1II10.

""ndi.,

APPLICANT STATEMENT
A. !he responsible applicant-eontnctor, I underaWld:
•
tho CoDtractm ResJstration for which I am applyinc is iswocI to •
or subcontrllClOl' as definocI in IU,S.A, 14:II·56,SQ of tbo
Now Joney Stale Labor La...
• the IPPIiC8lion II subject III vedfic:olioa and 1bat I _
to plt>vide any oddici...w ilccwnentaIiOll as requiNd. for the lame puI\lCI5C,
outslde '0\lrCl0I may be c:ontICl<Od ancI pennilliollit b"",by gi"",, fal disclosure of any infonnatioa, which may be .-led 10 cIetmJUne

CXlIl_

rqiotmion validity lIIdIor clipbilily.
flllwe to provide fIIlIlDd tilIIOIy clilClolIn of lilY of the req....1<Od or required information or dOCUlllONlllon roay ruult in rejootion of
. ·t!lilapplicatiOii rotre~.·- '· . ' , .
.. _.....• . .. .
• I am required to supplement Ibis appticalion in the evcotony _and ",l_t infcrmatioa _
.~bscquent to the filinB oflhi. application.
• I .... JeqUirecllo . . . . recadI avai.IabIe fa a replaaltalive of die ComIDialODllr of Labor IIIDJ pllu ofbtlsillm IIfIOIIJ""I1IIIt IJId IbaI
I m U ' I _ wish any in\'Uliption IIlclelenniDecomplianoa wid! variouaprovisions ofilbor law< iIIdodiIItItime roquiriDa par-m
of AI lCUlIba IpJIIicabtc Now JUICY . - jmvailins Wile; timely paymont ofwaps wilhout deductiona except Cbose IIIIIhoriIled by law,
SUQb alOCial eec:wity or 1Doomo ....; _payroU JeCardu"awiq Iba numbor of empIO)ICCI.Iba numilerofboUn wor\llodclaily and
weekly, rile of pay, job classificalion, II'OSS wag... net wages and deductions; and _ n t of deduclions willi each paymont of w.....
• 10 tho be4t ormy bowlocl.. then ... no outsrartdiac violati<>ots or debrs owocllO any lillie or (odaaI apncy.
living fillae informacion on Ihi. fCDII may YioIaIO labor law and peIIIIl&w and may raul! in cMI and criminal pePallica.
I cettify 1h4.1h4 infonnlcioa c:omained in 1hi'lPPticltiou for re,untion is llCC\JrIIII, trUO. and compIol<: to !be boat of my t.aowIecIs•.
•

•

ReturD to:

TRE - 210

New Jersey Departmont of Labor
Divwon 01 W. and Hour CompIiaoce
PO Box 389
Treot.oc, New J....y 08625-0389

•

Notice of Intent to Subcontract Form

•

8
TRE - 211

REQUIRED SUBMISSION

•

STATE OF NEW JERSEY
DIVISION OF PURCHASE AND PROPERTY (DPP)
NOTICE OF INTENT TO SUBCONTRACT FORM

THIS NOTICE OF INTENT TO SUBCONTRACT FORM MUST BE COMPLETED AND INCLUDED AS PART OF EACH
BIDDER'S PROPOSAL. FAILURE TO SUBMIT THIS FORM WILL BE CAUSE FOR REJECTION OF THE BID AS
NON-RESPONSIVE.

DPP Solicitation Number

o ~ - 'i. -

DPP Solicitation Title:

3 Z 53 3

~ I >l.e..v r
-rL\ep~ (J.,,JTT«fL

':t::"""" A-n /

Sr¥/I~

Bidder's Name and Address:

4»-GolZp.

~: \lM.O~ I\\I~\'E.L-

3>'-l-o ~1<C.Li· J)~'fvL

oCVt-J I NT

•

D77/2-

INSTRUCTIONS: PLEASE CHECK ONE OF THE BELOW LISTED BOXES:

01f awarded this contract, I will engage subcontractors to provide certain goods and/or services.
ALL BIDDERS THAT INTEND TO ENGAGE SUBCONTRACTORS MUST ALSO SUBMIT A COMPLETED AND
CERTIFIED SUBCONTRACTOR UTIUZATION PLAN WITH THEIR BID PROPOSALS.

If awarded this contract, I do not intend to engage subcontractors to provide any goods and/or
services.

ALL BIDDERS THAT DO NOT INTEND TO ENGAGE SUBCONTRACTORS MUST ATTEST TO THE FOLLOWING
CERTIFICATION:
I hereby certify that if the award is granted to my firm and if I determine at any time during the course of the
contract to engage subcontractors to provide certain goods and/or services, pursuant to Section 3.11 of the
Standard Terms and Conditions, I will submit the Subcontractor Utilization Plan (Plan) for approval to the Division
of Purchase and Property in advance of any such engagement of subcontractors. Additionally, I certify that in
engaging subcontractors, I will make a good faith effort to achieve the subcontracting set-aside goals established
for this contract, and I will attach to the Plan documentation of such efforts in accordance with NJAC 17:13-4 and
the Notice to All Bidders•
•

INCIPAL OF FIRM:

IDate)

TRE - 212

•

Subcontractor Utilization Plan Form

•

9
TRE - 213

REQUIRED SUBMISSION
STATE OF NEW JERSEY • DIVISION OF PURCHASE AND PROPERTY (DPP)

Solicitation No.:

UTILIZATION PLAN
completed
be

Solicitation

Name and Address:

IElBI'ddel~STelephoneNo.: 78~.

IElBI'_~S Contact Person:

IP9S-1te/Y

llNvDt? i

(\'\ \1\ 'lJI-

INSTRUCTIONS: List all businesses you intend to use as subcontractors. This form may. be duplicated for extended lists.

SUBCONTRACTOR'S NAME
ADDReSS, ZIP COOE
TELEPHONE NUMBER
AND VENDOR 10 NUMBER

NJ COMMERCE AND
COMMISSION·

TYPE(S) OF GOODS OR
SERVICES TO BE

1TlV\",JT1'rI"'~~,

f«("'; «. .... 1

AJ ... ,«.6rRfI,;,£s

ESTIMATED
VALUE OF
SUBCONTRACTS

Ie:, b

• For those Bidders listing Mlnorlfy-Qwnecl and Woman-Qwnecl Subcontractors: Attach copies of NJ Commerce & Economic Growlh
Corrvnlsslon eenlfication 0< applicalion for Ceniflcation for oach subcontractor listed. If bidder has not achieved established subcontracting
set-aside goals. also attach documentation of good faith effort to do so In accordance with NJAC 17:13-4 and the Notice to All Bidders.

I hereby certify thaI this
Utilization Plan (Plan) la being submitted In good faith. I certify that each
lubconlractor has been notified that It has been listed on this Plan and that each subcontractor has consented, In writing. to
tts name being submitted for thiS contract. Additionally. I certify that I shall notify each subcontractor nsted on the Plan. In
writing, If the award Is granted to my firm. and I ahall make all documentation available to the Division of Purchase and
Property upon request_
lIIIIIIIII~her certify that all Information contained In this Plan Is true and correct and I acknowledge that the State will rely on the
. . . of the Information In awarding the contraCL

PRINCIPAL OF FIRM:

'U-SA.-'
~.yiud 9/0l

TRE - 214

•

James E. McGreevey
Governor

CERTIFIED
by/he
-NEW JERSEY COMMERCE & ECONOMIC GROWTH COMMISSION
OffICE OF DEVELOPMENT FOR SMALL BUSINESS
AND WOMEN AND MINORITY BUSINESSES
""der t"e
UNIFIED CERTIFICA TlON ACT

This certificate acknowledges PUBLICALL TELECOMMUNICATIONS number
is a MINORITY BUSINESS ENTERPRISE (MBE) owned and controlled
~ch has met the criteria established by New Jersey Public Law 1986, Chapter
195 (The Unified Certification Act).

This certification will remain in effect for one year from the date of this notice. Not more
than 20 days before or 10 days after the expiration of this initial certification notice you
must submit an Annual Verification Statement attesting that the ownership and control
of the business, on which this certification is granted. has not changed. This office must
be notified within 20 days of any material changes in the business which affect ownership
and control. Failure to do so will result in an immediate revocation of this
certification andlor imposition of other sanctions. You will not be required to submit
another Unified Certification Application for a period of 5 years. Please reference the
above certification number on all correspondence directed to this office.

•

Charles A_ Jones, III
Vice President

Issued: 3/1/02

Expiration: 3/1107

•

_ ._ ---_._ -

. _.

---------------------TRE - 215

.•,

I
,<

•

CC»1'41t4 ERCE
BLI:siro..,...s;So'& Pr""""pdr-i-ry foor

th~

N ... ........,

c:~ntury

MBEIWBE CERTIFICATION APPLICATION
www.state.nj.us/cornrnerce/swmb/swmb2

General Instructions
1.
2.
3.
4.
5.

Please print or type clearly. 00 not leave any spaces blank on the application.
If a question is not applicable to your business Insert "N/A" in the space provided for your answer.
Please make a photocopy of your comploted application for your personal files.
Whenever the space is insufficient to answer the questions completely. attach additional sheets.
Use the question number to identify any answer continued on an additional sheet.

1. Name and Street Address of Applicant Finn (Enter the full legal name of the enterprise. For example, a corporation
named ABC Construction, Inc. should be identified as "ABC Construction, Inc . •, not as 'ABC Construction) .

Symbiont, Inc.
1325 Massachusetts Avenue, NW
Washington, DC 20005

•

2nd Floor

1a. "Doing Business As" (D/B/A) Name (Complete if firm does business under an assumed or trade name that is
different from it's legal name.)

1b. Mailing Address (Complete if different from street address.)

887-~80<L_____

2. Business Phone Number: (202)
FAX: _ _ - - - - - E-MAIL Address: in.t.9.£dE~iont. <XXlI"-_ _ ._ _ __
3.

Federal Employer Identification Number or Social Security Number (A Federal Employer Identification Number is
required for most business activities. For an application and/or additional information, contact the US Internal Revenue Service
at (516) 447-1
rships may submft Social Security number of the owner in lieu ofthe Federal Identification
NumberL_

..... .

____ ________ _______ _

4. , Name of Company PresidenUChief Executive Officer/Managing Member/Owner

James Bud Ward,

eEl)

President andlOl CEO

James Bud Ward
Managing Member

Owner

4a. Name & title of officer of the firm who can be contacted during the application review process.
Sterling A_ Ward
Title: President
Name:

----------------------

•
TRE - 216

•

5. This firm is applying for certification as: (One or more categories may be designated.)
Minority Business Enterprise (MBE)
0 Women Business Enterprise (WBE)

6. Does this firm have current U.S. Small Business Administration (SBA) 8(a) status?
DYes XJ No (If Yes, please attach a copy of the SBA letter of approval)
7. Are you currently involved in the bidding process or other contracUpurchase order negotiations with
any governmental agency, department or authority?
Yes 0 No (If Yes, please identify agency, department or authorfty.)

Federal Government & District of Oolumbia Government
8. Type of ownership (Please specify current ownership)

o Sole Proprietorship _~===~__ Certificate of Trade Name on file in
Date EsI.I:DWshed

o Partnership
Business Certificate for Partners on file in
o Limited Liability Company _--;;..;;,;,.;-;;,;;,;.,.:;;;";",.~",,,.._ _ Certificate of Formation on file in

County

011' Es .... blisMd

10 Corporation

-3'./.1-'8'././-\:8',;'5'==".--_ _ Articles of Incorporation on file in

Coullty

____--..=-___
Slat,

District of Oolumbia

o.t. Es .... bllo.lMd

8a. Did the business exist under a different type of ownership prior to the date entered in question 8?
DYes Il9 No (If Yes, please explain.)

•

8b. Has your Articles of Incorporation or business name certificate been amended?
DYes IKJ No (If Yes, please explain.)

Bc . Method of Acquisition (check all that apply) :

OCJ Start New Business

o Bought Existing Business

Date of acquisition: _ _________ _ _____ _

o Secured Franchise
o Merger or Consolidation
o Other

o Secured Concession
o Inherited Business

8d. Name, position & ethnicity of all principals with ownership interest. (Check all that are applicable. If
no posftions are held, write "None"

•
TRE - 217

•

10. If Ihe firm is a partnership or limiled liabilily company. please complete for all partners/members.
Name

Tolal AmountlValue of Contributions

NIP::-

Common Shares AUlhorized_J O~Q____ _

Date of Ownership

Common Shares Issued __ §~s. _________
Preferred Shares Issued ___

.9____ _____ _

Preferred Shares Authorized __Q_____ _

11. Gross Receipls (Sales). Please provide lolal gross sales for the last 3 years. (If business is under 3 years
old, provide as many years returns as you have and complete with personal tax returns. )

•

Current year _lQ~B1____

Previous year
YO"

>"'"

9 5m

,..

12. Number of employees (Please average over the last year if necessary.)
Permanent
Full-Time _____~j
Part-Time _

Temporary

_____

Full-Time ----6- --- --Part-Time __ _____ __ _

13. If licensing. permits or accreditation is required 10 conduct the business. please identify:
Type of License/Permit

I'~""'''

Issue Date

I
14. Check alilhat best describe the business operation:

o Construction Contractor
~ Professional Service
o Retail
o Other

o Regular Dealer of Goods/Services
[XTechnical Service
o Manufacturer of Materials /Products

14a. Describe principal products/commodities sold. specialties or services offered (Please

•

explain in detail)

Telecarrnunications, Network Architecture, Cabling, Software Developnent,
Imaging & IT Solutions, Independent Payphone Provider

TRE - 218

•

15.

Identify those individuals responsible for managerial and operational control. (Please refer to enclosed
regulations for definiUons) * For Group Codes, see page 2.

Name & Title

Sex

'Group Code

Owner or Non·Owner

1. Financial Decisions

James Bud Ward
Sterling A. Ward

150
150

o OwnerjfJ Non-Owner

Q!I Male DFemale

o OwnerXJ Non-Owner

o Male

DFemale

3. Preparing Bids

Sterling A. Ward

2. Estimating

Sterling A. Ward

~ Owner

Male DFemale
Male DFemale

IXI Male 0 Female

o Male

Non-Owner

DOwner 0 Non-Owner

o Owner ~ Non-Owner
DOwner 0 Non-Owner

DFemale

4. Negotiating Bonding

James Bud Ward
Sterling A. Ward

!Xl Owner 0

Ii{] Male DFemale
Ii{] Male DFemale

Kl Male DFemale
Kl Male 0 Female

01
01

Ii{] Owner 0 Non-Owner

Male DFemale
DFemale

DOwner 50 Non-Owner
DOwner 0 Non-Owner

KJ Male 0 Female

KJ Owner 0

o Male XJFemale
o Male DFemale

Owner ~ Non-Owner
DOwner 0 Non-Owner

.lO Male 0 Female

Non-Owner

o Owner ~ Non-Owner

5. Negotiating Insurance

James Bud Ward
Sterling A. Ward

[J Owner rn Non-Owner

6. Marketing & Sales

•

Charles E. casteel

o Male

7. Hiring & Firing

James Bud Ward
8. Supervising Field Operations

Eileen Ioffredo

o Male

DFemale

Non-Owner

DOwner 0 Non-Owner

9. Purchasing EquipmenVSupplies

Sterling A. Ward

o Male

10. Managing & Signing Payroll

Sterling A. Ward

J(] Male DFemale
Male DFemale

DOwner E(l Non-Owner

DOwner 0 Non-Owner

DFemale

DOwner 0 Non-Owner
DOwner 0 Non-Owner

01
01

[J[ Owner 0

11. Negotiating Contracts

James Bud Ward
SEerI~ng ~. Warcr

Male DFemale
DFemale

rn Male

Non-Owner

DOwner lU Non-Owner

12. Signators for Business Accounts

James Bud Ward
Sterling A. Ward

129 Male DFemale
1211 Male

o Female

•
TRE - 219

129 Owner 0 Non-Owner

o OwnerXJ Non-Owner

•

15a. Please identify additional staff persons. (If any jndividual also works for another firm, please check yes and
provide the person's name, his/her position, other firm's name, address and telephone number.)

Name & Position

Other Firm Name & Address

Phone

1. Office Staff
DVes 0 No
DVes 0 No

)
)

2. Field/Supervisory staff
DVes 0 No
DVes 0 No

)
)

3. Estimator
DVes 0 No
Dves 0 No

(
(

)
)

4. Controller
Dves ~ No Kenny Pedro
Dves 0 No

)
)

5. Consultant (For firms providing consuffantltechnicai or advisory services)
DVes 0 No
DVes 0 No
.

•

)
)

15b. If this firm shares any of the following with any other firm, please provide the other
company's address and phone number.
Other Firm Name

Address

Phone

1. Office Space

(

2. Yard Space

)--------------)-----------

3. Equipment (include rentals)

16. List rented, leased, or owned warehouse, plant, yard, and office facilities. (If homebased or inhemed, refer
to page 10, number 9 of supporting documents.)
Facility Type

Name of owner of lessor and/or
rental agent

NATCA

16a. List major equipment (including office) or machinery that is owned or leased by your company.

IYIm

Deoreciated Dollar Value

See Attached

•
TRE - 220

Acauisition Date

Pavment Terms

•

17. Do any principals, officers andlor owners of the firm have an affiliation (i.e. business interest or
employment) with any other company? 0 Yes []I No (If Yes, please complete the following.)
Name of Person

18.

Fi!l] Name & Address

Phon§ Number

Natur§ of
Business

Fyll or Part
Time

Attorney for firm
Name:
Addres s:
Phone:

Warner

Session
1150 Connecticut Avenue, NW Suite 900 wash., DC LUU~b
(2';'
02)
;'=';:8C?"~2~_=:;~~}1;;:;3<-=
__::'_=':
__:':
_ :"";
__~
_:'::
__
--'_""---'=-=='Fa"'x"'-:_ _'---------------- --

::':_=__

19. Accountant for firm
Name:
Addres s:
Phone:

•

Argy,

wiltse & Robinson

""'8c'3.;;0.;;0~Gr_;;:ee~ns_;;:_'_fX)-'--'-r-'-o'---'D'--r::cl.=-·ve,--,--,,---,S:..:U1
=·:..:t:..:e,--1F-=~-=:"'0~_McLea___ _n_, _V_A_

(703) 893-06JJlL____

20. Has the firm applied for certification as an MIWBE, or DBE with another governmental agency,
department or authority?
~ Yes 0 No
(If Yes, complete the following:)
Agency

Contact person

MlW/DBE

1. PendinQ with:
2. Certified by:

See Attached

3. Decertified by:
4. Withdrawnl
Closed Out:
5. Reiected by:
6. Denied by:

20a. Are there appeals pending on any of the above applications or certifications?

YesKl No (If Yes.

complete the following:)

Agency

Appeal Date

I
21.

Contact Person
1

Phone

List the three (3) largest accounts for which the applicant has provided goods or services within the last
two years:
Firm Name & Phone

•

22102

____

Account Doliar
Amoynt

Dept. of Interior
1. 703-787-1354

TRE - 221

Location of Performance

puration

•

22. Identify bank(s) where your company accounts are maintained:
Account Type

23. Does your company have a line of credit?

Yes

1!l No

(If Yes, identify)

Name of Guarantors

24. List major current creditors and/or lenders and types of investments and/or loans for your firm.
Type of investmenUcrediUloan

Loan

25. If your company is owned in full or in part by another firm, please identify the firm and the percentage of
ownership interest they have. Include venture capitalists and other similar investors.
Firm Name

Percentage of Ownership

Address

N!A

•

26. Is your firm bonded?
Bonding Company:
Address:
Phone:
Contact Person:
Type:

Yes

No (If Yes, please specify the type and limit)

u. S. Surety Company
20 West Aylesbury Road, P.O. Box 5605
Mike Johnson
_~P"-er=f:co",rma=,,,n:.::ce=_______ Limit:

•
TRE - 222

500, 000

Timonium, MD

21094-5605

•
FRAUD
The undersigned does hereby swear that the statements contained in this application and all attachments
which have been provided in support of this application (hereafter referred to as "this application") are true,
accurate, and complete and include all material information necessary to identify and explain the ownership
and operation of:

Symbiont, Inc.
Insert Full Name of Applicant Company Here

•

Further, the undersigned does covenant and agree to provide New Jersey Commerce and Economic Growth
Commission (hereafter collectively referred to as NJ Commerce) with current, complete, and accurate
information regarding this application, its attachments, or any project or contract issued by the State of New
Jersey. The undersigned further agrees that, as part of this certification procedure, NJ Commerce may freely
contact any person or organization named in this application to verify statements made in this application
and/or to secure additional information or data required to grant to, or withhold from, the applicant company
certification as a Minority Business Enterprise and/or a Women Business Enterprise. The Undersigned
understands and agrees that failure to submit required materials and/or to consent to interview(s), audit(s),
and/or examination(s) will be grounds for immediate rejection of this application for certification or recertification .
It is recognized and acknowledged that the statements contained in this application have been given under
oath and that any material misrepresentation will be grounds for denial of certification or for de-certification and
may result in not awarding or terminating contracts which may be awarded as the result of information
contained in this application.
The undersigned further acknowledges that information contained in this application may be shared with any
public department, agency, etc., which is responsible for providing funds of the State of New Jersey or the
United States Government which are used to fulfill contracts arising from the representations made in this
application. The release of such information will be subject to all laws of the State and Federal Government
applicable to the treatment of confidential information and/or material.
It is further understood that certification as an MBE, WBE, or M/wBE will be suspended for a period of up to,
but not exceeding, two years if, after proper investigation by NJ Commerce, the applicant is determined to be
engaging in activities which circumvent the intent of the New Jersey Commerce & Economic Growth
Commission's Certification Program.
The applicant further understands that misrepresentations made in this application are subject to all laws of
the Slate of New Jersey, which deal with civil and criminal fraud. Under these laws convictions may result in
fines up to $100,000 (or any higher amount equal to double the pecuniary gain to the offender or loss to the
victim) or a jail term of between five and ten years.

•

The undersigned further acknowledges that certification is normally reviewed annually but that NJ Commerce
retains the right to reevaluate the contents of this application at any time .
ge the foregoing.

TRE - 223

•

VERIFICATION
STATE OF

)
SS

COUNTY OF

(A)

Sterling A. Ward

, being duly sworn, states he or she is the owner

Name of Corporate Officer

(Or a partner/member in) of the enterprise making the foregoing Application and that the
statements and representations made in the Application are true to his or her own
knowledge.
_

A !l

(B)

'ShNr

President

being duly sworn, states that he or she is the
Symbiont, Inc.
----------~Na-m-e~of~C~o~~~o-ra~ti~o~n---------------

Title of Corporate Officer

of the enterprise making the foregoing Application, that he or she has read the Application
and knows its contents, that the statements and representations made in the Application are
true to his or her own knowledge, and that the Application is made at the direction of the
Board of Directors of the Corporation .

•

Corporate Seal (if applicable)

Notary Public

Person a sisting in cornpleti g the application:

Name

LaForest Dupree

202-887-6800
Telephone Number

NOTE Applicant must a/so sign Fraud page.
M~it completed form to: New Jersey Commerce & Economic Growth Commission
Office of Small Business
20 West State Street, 4~ Floor

PO Box 820
Trenton, New Jersey 08625-0820

•

PLEASE READ THIS ENTIRE PAGE CAREFULL YII
Only the signature of the owner or president of a corporation is acceptable. (For a partnership, only a general Partner
may sign, the signature of a Limited Partner is not acceptable. For an LLC, the managing member must sign.)

TRE - 224

•

CC»II41-4 ERCE
Ruslrt-ss. . .

Pr~~rl-cy "f'or ........

N • ......, C .. _wury

MBEIWBE CERTIFICATION APPLICATION
w ....'W .state. n j.us/commercc/swm blswmb2

General Instructions
1.
2.
3.
4.
5.

Plene pIInt or type d8Mly. Do not ..... any apac:es blank on 1he eppRcallon.
lIa quelltlon I. not applicable to your ......_ I...rt "N/A-In the _
provided for your....-r.
PI..... make a photocopy of your completed application for your ........nalllle•.
~r1he _Ialnsufllclent to _ 1 h e qUMllona COttopielely. aIIeCh lIddIIIonai aheetL
Use 1he ques1lon number to identify any . . . - continued on an additional ahMI.

•
1b. Mailing Address (Complete if different (rom sf"",t eddf8SS.)

2. Business Phone Number:
E-MAIL Address;_.......I.:1..!!.!=....~~~~......~!..::..=..!.~!U..L ~A..

3. Federal Employer Identification Number Ql Social Security Number (A Federal Employer I _ n Number is

raquired for most business actMti9s. For an application andlor addlional information, contsct the US Intemal Revenue Service
. ....... ---_.- '-. ¥ submit Social Security number of/he owner in lieu of the FederaildenliflCStion
at (516) 44
Number.)

4, Name of Company President/Chief Executive OfficerlManaging Member/Owner
,S' A ()') E

'j(jAN~ ~\AfU1G<:f4 ~
President andlor CEO

Managing Member

4a. Name & Iltle of officer of ~e firm who can be contacted during the application review
Name:
111 uRA (, <..:z-/l
Title:
QWNI£-~

--;fOA rJ N

•
TRE - 225

mss,
Ji3-SLo6A.Jr

Owner

•

5. This firm is applying for certification as: (One or~ cstegori&s may be designated.)
Minority Business Enterprise (MBE)
IB. Women Business Enterprise (WBE)

6. Does this firm have current U.S. Small Business Administration (SBA) 8(a) status?
Yes
~ No (If Yes, please 8ItBCh 8 copy of the SBA letterofspprov8l)

7. Are you currently involved in the bidding process or other oontractlpurchase order negotiations with
any governmental agency, department or authority?
Yes)iQ. No (ff Yes, pleese identify agency, department or euthority.)

8. Type of ownership (Please specify current ownership)

~ Sole Proprietorship

o Partnership

'*' 0

1 dj,;jJ I

----;_iiii01!iiiii....r - - -

CertifICate of Trade Name on file in
Business Certificate for Partners on file in

.......

Limited Liability Company __===___ CertifICate of Formation on file in

o Corporation

_.........

Ii* LIiIiIhi*i

__ -.===-___

FOfl..f>1'X/l./6

Articles of Incorporation on file in

L(~

Sa. Did the business jlxist under a different type of ownership prior to the date entered in question 8?
Yes ~o (If Yes, please explain.)

8b. Has your Articles of Incorporation or business name certificate been amended?
DYes
No (If Yes, plea$ explain.)

•

Be. Method of Acquisition (check

~Start New Business

a' that apply):

o Bought Existing Business

Date of acquisHion:

_..If'J-=.fIL____

o Secured Franchise
o Merger or Consolidation
o Other

o Secured Concession
o Inherited Business

8<1. Name, position & ethnicity of all principals with ownership interest.

•

(Check sI thel"", applc8b1a. If

Please identify the cash and capital contributions to the firm by those identified in 8d, including gifts,
equipment, loans, and expertise. If inherited, please submit copy of probated Last Will & Testament.

•

10. If the finn is a partnership or limned liability company, please complete for all partners/members.

to/A
10a. If the finn is a corporation, please complete for all shareholders.

tSll Shares

I'!ImI

COIiDnan Rl P,erehad

Amount IIIi5a

l!i!u!

lI!!wl

OwnershID

f'li/l

NIA

10b. If the finn is a corporation, how is the number of shares distributed?

Common Shares Issued _ _ _ _ __
Preferred Shares Issued _ _ _ _ __

Common Shares AuIhorized'--_ __
Preferred Shares Authorized _ _ __

11. Gross Reoeipts (Sales). Please provide total gross sales for the last 3 years.

old, plOllide as many years
Current

•

y~r

ret:;;

8S you hBve and

"301J , o-1J -

Last

~2.~~~e/,,~p.>yee!
P'nnan,nt

Iff busi1ess is under 3 )"INIrS

wl/h persona/tax ~

Temporary

Prev~

7/0 I

Full-Time _--:~_ _
Part-Time _--,0",-__

FuH-TIfn8 _--;;.,_ _
Part-Time _-"0'---__

13. If licensing, penntts or accredttation is required to conduct the business, please identify:
Type of License/Permn

IIJ(A
14. Check all that best describe the business operation:

o Construction Contractor

~ Professional Service

o Retail

o Other

o
o

Regular Dealer of Goods/Services
~ Technical Service
Manufacturer of Materials /Products

14a. Describe principal products/commodities sold, speciaHies or services offered (Please
explain in deteU.)
mr:D41f"UjN' I.e CoN~14 (;-rAhJT~ :J.S A
i oj(;. l.'; 1hF;1IIf3~i!.. -;TA~r-up

•

"~S:rN'f ~ f
O,-:fF-fZ..LNG I-:U~l
t.)fV"'UlT:rtJ~, $A<"';'<; ~~~6

f~ol £t!. (

yC!..u= /3t.1.~ . rJ£:,55 -1"0-8(( !.t:N';"'(
, 1t<W.()ttNl P1J4f1}~61;;''''GlIJrl .4NI)

fo,ANItC,6f>1clll-r,'

TRE - 227

•

15. Identify those individuals responsible for managerial and operational control. (Please ",fer to enclosed
regulBlions for definlions) • For Group Codes, see page 2.

Name & T!tl.

"GIO!!P Code

1. F~ncial Depsions

<:lOA 1\.l10

OWN;; ROO

MV\(2A<I ~

S:r:rv (" LIS f'1 /C.rrl g i:.;<... -

Owner or Non-Owner

0 Male ~male
s!OwnerO Nor>-Owner
0 Male OFernaie
:-.;::-_ _ _ _
Owner 0 Nor>-Owner
No &/11 j:'L 0'1 e 'eS'

2. Estimating

__-<~=-=_-=_--,.."...",,~ 0
5A'M ~ IfS AJ!;JV I:.... 0
--~~~-~-~~-3. Preparing Bids

Male OFemale
Male OFemale

o Male OFemale

-""5~A"M=-,?~--C47trS---'A.t;f)""'V;;T1Vn:£-::- 0 Male OFemale

4. Negotiating Bonding

o Male

OFernale

--r$~A--'Il-1-=E;---!l:-S.~--'I'I"I"'I-"O"V""'-~:'" 0 Male OFemale

Owner 0 Nor>-Owner
- - - - - 0 Owner 0 Nor>-Owner

_ _ _ _ _ 0 Owner 0 Nor>-Owner
_ _ _ _ _ 0 Owner 0 Nor>-Owner

Owner 0 Nor>-Owner
- - - - - 0 Owner 0 Nor>-Owner

5. Negotiating Insurance
_ _ _ _ _ 0 Owner 0 Nor>-Owner
_ _ _ _ _ 0 Owner 0 Nor>-Owner

6. Marketing & Sales

•

_ _ _ _ _ 0 Owner 0 Non-Owner
_ _ _ _ _ 0 Owner 0 Nor>-Owner

7. Hiring & Firing
-

___--;rc;;::-"..--A7----"T.t-;rrfr--- 0 Male OFemale

_-"o'seLA-'C"',--,-,""=::_IJc::.>_L.:71c.:.:i.5:c:i=J --V-,-'/Z=-_

0 Male OFemale

8. Supervising Field Operations

Owner 0 Nor>-Owner
- - - - - 0 Owner 0 Non-Owner

Owner 0 Non-Owner
- - - - - 0 Owner 0 Nor>-Owner

9. Purchasing Equipment/Supplies
--<"-.,..--,..-:-=--.,....,~____.....7 0 r r - 0 Male OFemale

---":5"-,}f,-,-,-/h-,-",€~.!...AL.:'>,----'.A--,-,,=~,-,,o-,,V-,-,k.===--10. Managing & Signing Payroll

0 Male OFemale

o Male

OFemale

---:>"'1=-~:;;:-£=-----:4.'->r---:A",,3'O-:;:·TCVr:C~ 0 Male OFemale

_ _ _ _ _ 0 Owner 0 Non-Owner
_ _ _ _ _ 0 Owner 0 Nor>-Owner

_ _ _ _ _ 0 Owner 0 Nor>-Owner
_ _ _ _ _ 0 Owner 0 Nor>-Owner

11. Negotiating Contracts

--=-:-::--:=--,;C7"-....,.~1ITTr-_...:S"::..,£JAL!t'I.:.!..<£'---'/I'-'-.::S==---_(I
___
I'_O_V'--c_:_
12. Signators for Business Accounts

0 Male OFemale
0 Male OFemale

o Male OFemale

-.".'9J1'ii...".,=-.,.f--A--:--;~.---Zl-7t"71:t370nVT¢::,.....
.
0 Male OFemale

•
TRE - 228

_ _ _ _ _ 0 Owner 0 Nor>-Owner
_ _ _ _ _ 0 Owner 0 Non-Owner

Owner 0 Non-Owner
- - - - - 0 Owner 0 Non-Owner

•

15a. Please identify additional staff persons. (If any individual also worl<s for another firm, please check yes and
provide the person's name, his/her position, other firm's name, address and telephone number.)

Name & Position

Other Finn Name & Address

1. Office Staff
Dyes 0 No
Dyes 0 No

f!l!lm!
(
(

)
)

(
(

)
)

3. Estimator
/
Dyes 0 No _ _:..>.fUL+LA:I-___+-_______ (
Dyes 0 No _ _ _ _ _/_ _ _ _ _ _ _--L_ _ _ _ _ _ _ _ _ __ (

)
)

~y:tro~~o
___~A~)w/~t1L_____+--------- (
Dyes DNo ___________________ ___________________

(

)
)

(
(

),---),----

2. FieldlSupervisory staff
Dyes 0 No
Dyes 0 No

j /
fi rA

5. Consultant (For firms proving consuHantftechnical or advisory services)

Dyes 0 No
DYesDNo

•

15b. If this firm shares any of the following with any other firm, please provide the other
company's address and phone number.

-l.4-N+--tA-----1-:- - ( ) ' Other Firm fIIame

1. Office Space

Address

Phone

2. Yard Space

t
3. Equipment (include rentals)

16. List rented, leased, or owned warehouse, plant, yard, and office facilities. (If homebased or inherited, refer
to page 10, number 9 of supporting documents.)
Facilitv Tvoe

f\"

Name of owner of lessor andtor
mntal j!9!1nt

If rented or leased . amount of
llea!!x rent gavments

16a. List major equipment (including office) or machinery that is owned or leased by your company.
Deprecilrted Dollar Value

•
TRE - 229

Acquisition Date

Pa\l!T!e!ltTerms

•

17. Do any principals, offICers and/or owners of 1he
employment) with any other company? 0 Yes

!:jame Qf Person

fi~ve an affiliation (i.e. business interest or

"No

Einn Na!ll!! & ~I!!jlll~

f..l /A

(If Yes, pless<> complete /he /blowing.)

Phone N~!I!1!gr

!:jatulll of

Fyll Qr ~a[j
Iiml!

BI!~inm

18. Attomey for finn
Name:
Address:
Phone:

19. Accountant for finn
Name:
Address:
Phone:

55"Q.

p:rNEroWN

,;US) ~ 9k ' 0 a..1i

/2..6,
Fax:

~UT;(I=- 303

7-1 W4SH ..

'M I"toy/

(JIS') ________'_

20. Has the finn applied for certification a.!,!!:p MlWBE. or DBE with another govemmental agency,
department or authority?
0 Yes ~o (If Yes. complete the foHowing:)
Mencv

•

Contact person

MlWIDBE

1. Pending with:
2. Certified by:

3. DecertIfied by:
4. Withdrawn!
Closed Out:
5. Rejected by:

6. Denied by:

20a. Are !here appeals pending on any of !he above applications or certifICations?
complete the foHowing:)
Agency

Appeal Date

I
21.

Yes 'ktNo (If Yes.
( "'
Phone

Contact Person

List the three (3) largest accounts for which the applicant has provided goods or services within the last
two years:

Einn Name & Phone

Location of ~er!ormance

•
TRE - 230

Duration

•

22. Identify bank(s) where your company accounts are maintained:
Bank Name

Address

23. Does your company have a line of credit?

Ac:count #

Contact

Ves

1;){No

(IfYe., Identify) --(rJ

PR.o cc:.sS

41"

APPLY LAIc"

Name of Guarantors

24. list major current creditors and/or lenders and types of investments and/or loans for your firm.
Name of creditor/lender

Type of inves!mentlcredit/!oan

Dollar value of investmenY terms! credillioa

tJlA
25. If your company is owned in full or in part by another firm, please identify the firm and the percentage of
ownership interest they have. Include venture capitalists and other similar investors.
Address

•

26. Is your firm bonded?
Bonding Company:
Address:
Phone:
Contact Person:
Type:

ves)1' No (If Yes, please specify the Iype and limft)

_ _ _ _ _ _ _ _ _ _ _ _ _ _ limit:

•
TRE - 231

Percentage of Ownership

•

SUPPORTING BUSINESS FORMATION DOCUMENTS

B. REQUIRED FOR A SOLE PROPRIETORSHIP: (Attach copies of the following: Please indicate
which documents you are submitting by checking appropriate boxes.)

¢. 1, Copy of Certificate of Trade Name or Business Trade Name filed with County Clerk
(if doing business under an assumed name),

C. REQUIRED FOR A PARTNERSHIP OR LIMITED LIABILITY COMPANY (Attach copies of the
foRowing:'
Please indicate documents submitted by checking appropriate boxes,)

o
o
o

1. Business Certificate or Certificate of Formation,
2, Partnership agreement or Operating Agreement.
3, Buy-out Rights or Buy-out Agreement.

D, REQUIRED FOR A CORPORA T/ON (Attach copies of the following: Please indicate documents submitted by
checking appropriate boxes,)

•

o
o
o
o
o

3, Minutes of first corporate organizational meeting and amendments,

6, Copy of Stock Ledger,

1, Articles of incorporation, including date approved by State,
2. Corporation By-Laws.

4, Minutes of most recent corporate meeting,
5. Copies of all issued stock certificates, front and back, as well as next, blank unissued
certificate.

IMPORTANT NOTE: If appropriate documents are not submitted AND no written explanation Is
given, application will not be processed .

•
TRE - 232

•

FRAUD
The undersigned does hereby swear that the statements contained in this application and all attachments
which have been provided in support of this application (hereafter referred to as "this application") are true,
accurate, and complete and include all material information necessary to identify and explain the ownership
and operation of:

(hro - ATLANTIC!-

Insert Full Name of Applicant Company Here
Further, the undersigned does covenant and agree to provide New Jersey Commerce and Economic Growth
Commission (hereafter collectively referred to as NJ Commerce) with current, complete, and accurate
information regarding this application, its attachments, or any project or contract issued by the State of New
Jersey. The undersigned further agrees that, as part of this certification procedure, NJ Commerce may freely
contact any person or organization named in this application to verify statements made in this application
andlor to secure additional information or data required to grant to, or withhold from, the applicant company
certification as Minority Business Enterprise andlor a Women Business Enterprise. The Undersigned
understands and agrees that failure to submit required materials andlor to consent to interview(s), audit(s),
andlor examination(s) will be grounds for immediate rejection of this application for certification or recertification.

•

It is recognized and acknowledged that the statements contained in this application have been given under
oath and that any material misrepresentation will be grounds for denial of certification or for de-certification and
may result in not awarding or terminating contracts which may be awarded as the result of information
contained in this application.
The undersigned further acknowledges that information contained in this application may be shared with any
public department, agency, etc., which is responsible for providing funds of the State of New Jersey or the
United States Government which are used to fulfill contracts arising from the representations made in this
application. The release of such information will be subject to all laws of the State and Federal Govemment
applicable to the treatment of confidential information andlor material.
It is further understood that certification as an MBE, WBE, or MlWBE will be suspended for a period of up to,
but not exceeding, two years if, after proper investigation by NJ Commerce, the applicant is determined to be
engaging in activities which circumvent the intent of the New Jersey Commerce & EconomiC Growth
Commission's Certification Program.
The applicant further understands that misrepresentations made in this application are subject to all laws of
the State of New Jersey, which deal with civil and criminal fraud. Under these laws convictions may resu~ in
fines up to $100,000 (or any higher amount equal to double the pecuniary gain to the offender or loss to the
victim) or a jail term of between five and ten years.
The undersigned further acknowledges that certification is normally reviewed annually but that NJ Commerce
retains the right to reevaluate the contents of this application at any time.

•

I have read and

a?7:g~ : o r ; ng .

~/~
TRE - 233

VERIFICATION
•

STATEOF

N ~W

COUNTY OF

.::r£i<_~

i3l.1 rU..:Z:;/l)(, roN
, being duly swom, states he or she is the owner

Name of Corporate Officer

(Or a partner/member in) of the enterprise making the foregoing Application and that the
statements and representations made in the Application are true to his or her own
knowledge.

-ro.4tVrJ

(B)

/l1lAf2..IIGL--r;&
OWN0f2.../1>~sr:[)ENr

being duly swom, states that he or she is the

rnr::]) -A(UlrtJf"Z C

Title of Corporate Officer

~NsucrA/'I.JIS·

Name of Corporation

•

.. .. . ...

~~te.~~I(lfapplicable)

swomn~~ thisJr~aYOf~~~

.:: .... , -: '..~ ___-:.: '", " .
PHILIP JOHN CORRADINO ~U~ ~
::":- -~ . ... "
~' .... /"/ ::;.
NOTARY PUBLIC '~-I;;l=-;~"";;;'~""';;:;:"'-""::;'-~N""ota""'ry-::P""ub~lic
.... ........~

~. 3"

=
.-

- ..... . - .'
' ....... '-:::::. STATE OF NEW JERSEY
~ .. ~
. - ::::MY COMM. EXPIRES 7/27/2005

.......

..:., -

,;".....

1CJ 11 N rJ fl1 u 2A-G C-~4
150 -9?!2 - / '>7()
Signature

Telephone Number

NOTE Applicant must a/so sign Fraud page,
Mail completed tonn to: New Jerney Commerce & Economic Growth Commission

Off... of Small Business
20 West Stale Street, 4" Floor
PO Box 820

Trenton, New Jerney 08625-0820
PLEASE READ THIS ENTIRE PAGE CAREFUll VII
Only the slgnelllre of the owner or ptN/denl of a corporIIlion Is acceptable. (For a pat1nenhlp, only e general Perlner
mey sign, /he s/gnalllre of e Umlted Par1ner Is not acceptable. For an llC, /he "",nag/ng _ _ must sign.)

•
TRE - 234

AT&T Inmate/Resident Telephone Control Service

•

Executive Summary
AT&T is pleased to respond to the State of New Jersey's Request for Proposal (RFP)
for Inmate/Resident Telephone Control Service. We have fully complied with the
specifications of the RFP and created a response that provides the economical,
technical, and operational benefits the State needs to meet its requirements-today
and in the future. This Executive Summary provides an overview of our proposal and
approach, highlighting the added value we offer the State of New Jersey.
AT&T's offer to the State of New Jersey is a unique "One Solution."

One Contact - AT&T owns and operates the inmate system
AT&T will provides the State "One company" that is responsible for the entire
system. AT&T "owns" the inmate equipment this allows for faster upgrades of
software, and NO interference from the "inmate system" subcontractor.

One Network - AT&T owns and controls both the local and long
distance network

Solutio.

•

ODe Contact
One Network

One Maintenance Force

One Es.perienced Team
One Comprehensive Solution

AT&T will provide the State with "dial tone" for both local and long distance
service from the world class AT&T network. No longer will the State have to
worry about where a problem resides in the network; "is it the local carrier or the
long distance carrier" AT&T will provide network facilities from its OWN central
offices. This eliminates a major subcontractor thus improving communication
and reducing failure points!
No company can match AT&T's network capabilities or disaster recovery
capabilities. In a unique offer to the State at no cost, AT&T's proposed diverse
network and disaster recovery capabilities offer the protection and reliability the
State is looking for on this project. AT&T will "over engineer" our outbound
voice Tl.5s at each facility to ensure that bandwidth is available to provide
continuous dial tone to the inmates. Additionally, AT&T will provide analog line
over-flowlback up at each facility further ensuring continuous service while
minimizing the severity level of any potential outage.

One Maintenance Force - Trained and certified technicians to
maintain both the inmate phones and call control systems
AT&T's Site Administrators will be trained and certified technicians, capable of
maintaining and repairing both the telephones and the inmate computer system.
This method affords the State the fastest response and repair process in the
industry.

•-

AT&T has learned from its previous experiences in New Jersey and other
locations nationwide that the best way to deliver reliable ongoing maintenance,
repair services and Site Administrators to its customers is to bring in a
maintenance specialist. AT&T has stopped using inmate platform company

AT8&T

Executive Summary
TRE - 235

AT&T Inmate/Resident Telephone Control Service

•

personnel for onsite maintenance, repair and PIN administration. This eliminates
the number one complaint in the inmate telecommunications industry today!

One Experienced Team - An experienced team with unparalleled
resources and skills

Sollltio.
One Contact
One Network
One Maintenance Force

Few companies can match the experience of AT&T's "Inmate Communications
Team." Our experienced team will work closely with the New Jersey DOC and
JJC to design, order, implement, and manage the ongoing performance of all
equipment and services. We have designed extensive checkpoints in the
implementation process to ensure that individual installations are performed
correctly and on time.

One Esperienced 1eam
One Comprehensive Solution

One Comprehensive Solution - A comprehensive solution from a
single provider for one single point of responsibility and
accountability
AT&T's comprehensive "One Solution" provides the State of New Jersey a true
single vendor solution with one single point of responsibility and accountabilityno excuses, no finger pointing. Additionally, the AT&T "One Solution" will
simplify management and administration for the State. One commission check,
one administrative/commission report provides for better communications and
centralization of all call detail records and commission data.

•

AT&T offers the State of New Jersey unique advantages and benefits in the following
key areas:

•

_ AT&T

Project Understanding and Approach

State-of-the-Art Inmate/Resident Calling Solution

Unsurpassed Network Quality, Performance, and Reliability

Implementation and Operational Excellence

Experience and Demonstrated Ability

Experienced Project Management and Support Services

Corporate Stability and Commitment

Economic Benefits for the State and Consumers

Executive Summary

TRE - 236

AT&T Inmate/Resident Telephone Control Service

•

Project Understanding and Approach
AT&T fully understands the scope and requirements of the State of New Jersey.
AT&T has formed a team with other experienced companies to provide a premier
solution that combines the experience, knowledge, technology, and quality services
required to support the inmate/resident telephones throughout New Jersey. We have
selected best in class equipment providers and subcontractors to provide the inmate
call processing system. This team includes the following.

AT&T's industryleading networking
and project
management
expertise,
combined with the
AT&T-designed
and owned inmate
call processing
system, and the
installation and
maintenance
support ofCCG
and our selected
New Jersey-based
MBEandWBE,
offer an unequaled
system of network,
call processing,
and operational
excellence for the
State of New
Jersey.

AT&T, the world's communication leader, will serve as the Prime Contractor
and will be TOTALLY responsible and accountable for all aspects of the
program, including overseeing subcontractors. AT&T will also be
responsible for the provisioning and support of the network and
communications facilities (both local and long distance) to support the inmate
phones at all locations.

TEL EQUIP Labs Inc., a leading provider of inmate call processing and
control systems, has built the inmate call processing equipment to AT&T
specifications. AT&T has an exclusive arrangement for inmate call control
equipment with TELEQUIP. Under this arrangement, TELEQUIP will be
responsible for the manufacture of the inmate calling platform with AT&Tspecified design features. TELEQUIP will continuously monitor and provide
remote 2'd tier technical support for the inmate network and all facilities
therein.
Cooper Communications Group (CCG) is AT&T's national installation and
maintenance workforce and is certified to install, service, and maintain all
inmate associated phones and processors. For more responsive maintenance
service and support, Site Administrators/Technicians are fully trained on the
maintenance and repair of both inmate telephone and call control systems,
thus providing a single source for service.
Small Business Subcontractors. PubliCall (a New Jersey-based and
certified MBE), Mid-Atlantic Consultants (a New Jersey-based WBE), and
Symbiont (a certified MBE) will complement the core AT&T Team by
providing implementation, operations management, and customer support
services. AT&T's MBE/WBE participation will exceed the State's targets.

Together, the AT&T Team combines the
experience, knowledge. resources, and
expertise needed for the smooth
implementation. transition. and ongoing
operation of the inmate/resident phone service.

•-

=AThT
--

Executive Summary
TRE - 237

AT&T Inmate/Resident Telephone Control Service

•

State-of-the-Art Inmate/Resident Calling Solution
AT&T offers the State of New Jersey a solution that combines a high-quality inmate
call processing system and the industry's most trusted communications network.
AT&T will meet, and in many cases exceed, the State's requirements for specialized
inmate telephones and services via an Inmate Calling Platform designed by and
manufactured exclusively for AT&T. Notable features and benefits of the AT&T
solution for the State of New Jersey include the following:

Accountability

•

One vendor, one contact, one network - the DOC and/or JJC will not have to
worry about whom to call for service, administration, or repair. AT&T
completely owns all aspects of the solution.

•

The highest levels of call quality, performance, redundancy, and reliability in the
industry.

•

100% digital switching over SONET rings within the network for fast, clear and
ultra-reliable communications.

•

Superior disaster avoidance and disaster recovery capabilities for all system
components, including communications facilities, call control systems, and
AT&T's National Disaster Recovery Team.

•

Extensive security and fraud control features, including the monitoring and
support of AT&T's internal fraud protection group.

•

An industry exclusive and patented 3-way calling detection and prevention
system for enhanced call control and management. The patented, proprietary
hardware and software can detect when a called party attempts a 3-way call, and
terminate the call.

•

Leading-edge technology for blocking call forwarding attempts - another
AT&T industry exclusive.

•

A fully automatic call monitoring and recording system that records each call
digitally and uses proven encryption keys so that the authenticity of recordings
can be proven. AT&T also offers the State unique storage capabilities - both
online and backup.

•

An industry-leading Monitoring Phone that allows State investigative personnel to
simultaneously record and listen to a conversation in progress on a real-time basis.

•

A specific AT&T group to help inmates' families and friends with billing
questions, bills, and management of their phone bills.

•

An architectural design that includes both centralized and distributed databases,
providing the ability to incorporate data for inmates/residents for New Jersey
county and State facilities into a single database, thus enhancing call management
between all facilities.

Simplicity
Quality
Performance
Reliability
Disaster
Avoidance

•

Disaster
Recovery
Security
Fraud Protection
Enhanced Call
Control
Exclusive Call
Forwarding
Protection
Comprehensive
Site Monitoring
and Recording
Flexibility

To provide the State maximum flexibility, AT&T is offering the State an alternative
solution based on call control technology provided by Value Added Communications,
Inc. (VAC). This solution, described in our proposal as Option A, will be fully
supported and managed by AT&T. This alternative option provides the State the
opportunity to view and test two major technology platforms.

•
-

AT&T

Executive Summary
TRE - 238

AT& T Inmate/Resident Telephone Control Service

•

Unsurpassed Network Quality, Performance, and
Reliability

DOJIJJC facilities
will be directly
connected to the
AT&T network via
dedicated Tl.5
circuits. This
ensures better
network control,
faster calls, and
more responsible
repair and
maintenance all provided by a
single network
provider over the
industry's leading
communications
network.

•
..=..

AT&T

All calls will be carried over the AT&T network, which offers the highest levels of
call quality, performance, redundancy, and reliability in the industry. The AT&T
network has an extraordinary track record for reliability-so that users throughout the
S tate can count on superior services whenever they need them, even in the most
extreme situations. No other communications network incorporates as many
sophisticated design features and backup systems to ensure reliability as the AT&T
network. With the unparalleled reliability, dependability, and quality of the AT&T
network, the State can count on the AT&T network to get calls through faster, clearer,
and more reliably than any other carrier can. AT&T's unsurpassed quality,
performance, and reliability result from the following factors:
•

The AT&T network provides industry-leading call completion rates
(99.991 %) and call setup times (less than 2 seconds).

•

Over 300 million voice calls and 675 terabytes of data are carried over the
AT&T network every day.

•

AT&T's exclusive Real Time Network Routing (RTNR) technology provides
real-time, diverse alternate routing with 100 ways to route any call-thus
making it nearly impossible for a call not to get through.

•

Over 800 Points of Presence (POPs) lower access costs and increase access
reliability. AT&T's stringent operational and performance standards for
POPs, facilities, and local access services ensure end-to-end reliability.

•

Automatic rerouting and service restoral in minutes with AT&T's exclusive
FAST AR system and within milliseconds with FASTAR II ensure continuous
service availability.

•
•

International reach to over 280 locations worldwide.
The AT&T network includes the world's largest CSS7 signaling network to
ensure administrative and operational activities do not interfere with calls.
The entire signaling network is backed by a second, physically separate
signaling network-the Alternate Signal Transfer Network (ASTN)--to
ensure continued network availability even under the most adverse conditions.

•

AT&T's world-renowned Global Network Operations Center in Bedminster,
New Jersey monitors and controls the AT&T network in real-time with total
precision to ensure continuous network availability.

•

AT&T's next-generation network infrastructure uses enhanced SONET and
ATM technologies for enhanced performance.

•

AT&T offers the most extensive disaster recovery capabilities and resources
in the industry. AT&T's full-time professional National Disaster Recovery
Team and formal disaster recovery plans protect the AT&T network and its
customers.

•

We are continually enhancing all aspects of the AT&T network, constantly
improving its reliability, dependability, and quality. Each year we invest
billions of dollars in network enhancements to maintain the world's most
reliable, self-healing network .

Executive Summary
TRE - 239

AT&T Inmate/Resident Telephone Control Service

•

Implementation and Operational Excellence
AT&T will meet the State's requirements and expectations for both a smooth
implementation and ongoing operational excellence.

Fast, Smooth
Implementation
and Conversion

AT&T's service implementation and conversion is based on a planned, managed
approach that speeds the implementation process, while minimizing risks and
potential service disruptions. AT&T offers the "know how" gained from more than
115 years of experience in designing, installing, and supporting some of the world's
largest networks and most complex systems. AT&T's implementation and conversion
strategy centers on three key principles:

•

Ilctailed Planning and Management. AT&T will provide the highest
quality management and support services possible. The AT&T Team, led
by extremely dedicated and qualified Contract, Project, and
Implementation Managers will develop detailed implementation plans and
schedules for each facility. The AT&T Project and Implementation
Managers will hold regular meetings with State personnel to plan,
schedule, and oversee the implementation. We will work closely with the
State to design, ord(:r, implement, and manage the ongoing performance
of all equipment and services. We have designed extensive checkpoints
in the implementation process to ensure that individual installations are
performed correctly and on time.

•

Extensive Support Resources. AT&T and our subcontractors will
utilize their respecti ve corporate resources and expertise to the fullest to
ensure the successful implementation and transition of the State's inmate
systems. By combining experienced project management personnel,
state-of-the-art support tools, proven implementation processes, and
highly skilled service/technical specialists, AT&T will meet all objectives
set forth in our offer. We have both the resources and the processes in
place to ensure the smooth, rapid implementation of the proposed
services.

•

Service Continuity" The AT&T team will work closely with the State
and current providers to ensure a smooth, orderly transition of services.
The AT&T Team is highly experienced in the installation and support of
the proposed system.s and services.

Comprehensive
Solution
Management and
Support

•-

ATs.T

AT&T combines proactive network management and fast, responsive problem
resolution to provide the operational excellence the State expects. The AT&T Team
will provide full management and problem resolution support for the proposed
network and systems. AT&T's comprehensive solution management and support
includes the following:
•

AT&T will proactively monitor and manage the network and all components.

•

AT&T will maintain all network services and facilities, inmate telephones,
and call control systems to AT&T's exacting quality and performance levels.

•

AT&T will provide full-time, dedicated, on-site System
Administrators/Technicians (SATs) to assist in network management and
problem resolution. Again, to provide the State maximum flexibility, AT&T

Executive Summary
TRE - 240

AT& T Inmate/Resident Telephone Control Service

•

has proposed two approaches for providing ongoing operations and
maintenance support. The first option, the "Decentralized Approach" meets
the RFP requirements by providing full-time, dedicated SATs in facilities
throughout the State. The second option, the "Centralized Approach"
consolidates support into Regional and Headquarters support, and provides
comprehensive supports by leveraging technology, and thus reducing the
number of full-time, dedicated SA Ts. This offer improves costs and
efficiencies, thereby affording a higher commission rate.

•

For simplicity and increased responsiveness, System
Administrators/Technicians will be fully trained in maintaining and
supporting both the inmate telephones and the call control system.

•

DOC/JJC facilities and personnel can report troubles to the AT&T National
Service Desk via a toll-free number 24 hours a day, 7 days a week.

Experience and Demonstrated Ability

•

AT&T is highly experienced in serving the needs of the inmate and corrections
market. AT&T has operated inmate telephones for the past 23 years. AT&T provides
inmate calling services and solutions (including equipment) for over 300 major
customers nationwide. Within this customer base, AT&T serves over 1,300
correctional facilities and provides service to more than 49,000 inmate telephone
stations.
AT&T has designed and developed an inmate system that far exceeds the standard in
the market today. AT&T, the originator of the "Collect Only" inmate calling service
in the early 1980s, is the most experienced provider of inmate services in the industry.
AT&T has used that experience to design its own inmate system and develop its own
methods and procedures.
AT&T has worked closely with TELEQUIP to design and build a system that exceeds
the State of New Jersey's requirements. AT&T has successfully completed more
major service transitions during the past seven years than any other

telecommunications company. AT&T has clearly demonstrated its ability to perform
and excel in the implementation, support, and management of inmate systems.

•-

_ AT&T

Executive Summary
TRE - 241

AT & T Inmate/Resident Telephone Control Service

•

Experienced Project Management and Support
Services
AT&T has assembled an outstanding team of personnel to support the State of New
Jersey for the implementation and ongoing operations of the inmate systems. This
team is among the most experienced and qualified in the marketplace today. This
team is illustrated in the following figure.

Inmate Comm.

AT&T
Tim Miller

•
Tom Klemm
Implementation

Mary Henson Marvin

CCG

Proj eet Manager
Telequip

Roy Chirdo

Lorenzo Smith

Manager

•
=-ATa.T

Executive Summary
TRE - 242

AT&T Inmate/Resident Telephone Control Service

•

AT&T has the
expertise and the
resources to fully
support the State of
New Jersey. The
Account Teamfor
the State has access
to the support
resources they need
to ensure that the
State's needs are met
- within your time
frame and to your
total satisfaction.
TheAT&T Account
Team is committed to
providing the highest
level of quality
support and
welcomes the
opportunity to
partner with the State
to implement the
proposed solutions.

All of the team members have supported similar projects or services for many years.
For example:
Tom Sweeney, the National Director ofinmate Communications is
responsible for providing executive leadership and sponsorship for the State
of New Jersey and this project. Tom has over 25 years of experience
specifically in the inmate market, including 10 years of experience with
communications providers and 7 years as Executive Vice President of
Operations with an exclusive Inmate Telephone System (ITS) provider. Tom
has managed the implementation and transition of over 500 inmate facilities
nationwide, including systems for the Department of Corrections in
Massachusetts, Maryland, and Maine.
Tim Miller, Contract Account Manager and the primary single point of
contact for the State of New Jersey, has over 21 years of experience in
planning, managing, and supporting inmate systems, customer accounts, and
major projects.
Bill Reynolds, the Project/Implementation Manager, has over 30 years of
experience in telecommunications, including 23 years managing operations of
inmate phones and systems with a communications provider and three years
with an ITS supplier.
John Lavelle, the AT&T Financial Services Manager, has over 20 years of
experience with AT&T, including over eight years of experience in directly
handling inmate telephone systems and commissions. John is accomplished
in ensuring that customers receive accurate commission checks and reports in
a timely manner.

AT&Ts proposal also includes a full range of corporate support for the State of New
Jersey. This support includes the resources of more than 160,000 knowledgeable and
skilled AT&T people around the world, including over 24,000 employees in 119
locations in New Jersey. It includes the "know-how" gained from more than 115
years of experience in the telecommunications industry. It includes the continuous
network monitoring and management of AT&T's world-class Global Network
Operation Center. It includes the research and development capabilities of AT&T
Labs - the premier research and development organization that has averaged more
than a patent a day for the past 65 years. It includes the financial capabilities of a
Fortune 100 company and it includes the support of the only company to receive three
Malcolm Baldrige National Quality awards for quality excellence.

•

_ AT&T

Executive Summary
TRE - 243

AT&T Inmate/Resident Telephone Control Service

•

AT&T Corporate Stability and Commitment
AT&T, a Fortune 100 company, is a financially sound and secure company with the
resources to fully support the State of New Jersey.

Financial stability
and corporate
commitment of the
selected vendor are
essential to the longterm success of the
State's Inmate!
Resident Telephone
Control Service.
AT&T outpaces the
competition in both
areas.

AT&T has continually provided public communications services since the first public
telephone was installed in 1889 - over 110 years ago. With the expected revenues
and commissions this account will provide, the State of New Jersey needs to place its
trust in a large, respected company who has the financial experience and stability to
perform its duties in delivering quality services and paying the expected commission
rates over the life of the contract. Many companies may propose to provide service
and pay commissions, but in reality only a few can meet that objective. AT&T stands
ready to provide reliable, high-quality services and competitive commissions over the
life of the contract.
AT&T currently provides service to more than 49,000 inmate telephone stations
within the U.S. serving over 1,300 correctional facilities. AT&T has successfully
completed more major service transitions during the past seven years than any other
telecommunications company. Our experienced personnel will work with the State at
all stages to design, implement, and administer the Inmate/Resident Telephone
Control Service program.
AT&T is among the world's communications leaders, providing state-of-the-art voice,
data, and multimedia solutions for AT&T customers throughout the world. Today,
AT&T serves more than 70 million business and residential long distance customers,
over 10 million cable subscribers, nearly 12 million wireless customers, and provides
Internet access to more than 3 million business subscribers. With annual revenues of
more than $62 billion and some 160,000 employees worldwide, AT&T provides
services to more than 280 countries and territories around the world.

•

AT&T runs the world's largest, most powerful communications network and provides
reliable, cost-competitive local services to business customers in 89 major markets.
AT&T operates the largest digital wireless network in North America and is a leading
supplier of data and Internet services for businesses. AT&T services are backed by
the research and development capabilities of AT&T Labs, which is creating the
communications network of tomorrow.

•_

/(fr"r
lID

Executive Summary
TRE - 244

AT&T Inmate/Resident Telephone Control Service

•

Economic Benefits for the State and Consumers
Flexible Rate and
Commission
Options

Highest
Commission
Payout

•

Consumer
Assistance
Programs

•-

ATs.T

AT&T will deliver innovative solutions and competitive pricing plans to the State of
New Jersey and to consumers. We are fully committed to earning the privilege of
serving as the State's strategic communications partner and plan to offer long-term
economic benefits.
To meet this objective, we have proposed a flexible rate and commission offering that
allows the State to select from four rate/commission alternatives. These alternatives
will allow the State to tailor the cost impact to the taxpayers of New Jersey and inmate
friends and families across the nation. With AT&T, the State can also change its rate
and commission structure at anytime during the term ofthe contract to meet its
specific needs and/or to address the concerns of consumers.
It is important to note that AT&T's commission offer goes beyond many vendors AT&T will pay commission to the State in the form of a straight percentage of all
GROSS originating revenue. Unlike some other vendors, AT&T pays on uncollected
(bad debt), unbillable (current CLEC issues), and all accepted calls. The commission
will be applied to all charges from all telephones on each system. Uncollectible
revenue will not reduce the commission amount.

AT&T is sensitive to the needs of the public and the need to monitor and control costs
for collect calls. To help the friends and family of inmates/residents control the high
costs often associated with inmate collect calling, AT&T will provide a toll-free
Customer Assistance number that can be used to address all billing concerns and to
request blocking/unblocking of called numbers. This program is a consumer-friendly,
proactive approach to assist recipients of inmatelresident calls in managing their
telephone bills. AT&T's inmate billing unit will also work directly with called parties
to establish reasonable, manageable billing limits; to set specific calling limits and
parameters; and to make billing arrangements.

Executive Summary
TRE - 245

AT&T Inmate/Resident Telephone Control Service

•

Summary
We feel confident that we have proposed a best-value solution that meets the State's
goals and objectives in all key areas. As part of our strategic partnership with the
State of New Jersey, we wiL provide the highest quality, most reliable long distance
services available at affordaole rates to callers and call recipients. We will pay the
highest commissions possible to the State. Equally important, we will go beyond
meeting the requirements and specifications of the contract, to meeting the State's
expectations.
AT&T's commitment to the State of New Jersey begins with having our roots in the
Garden State and extends to our ongoing commitment to the State. For example:

•

AT&T established it operational headquarters in Basking Ridge in
1975 and continues to increase its investment in New Jersey.

•

AT&T maintains 119 business facilities in New Jersey, with office and
laboratory space for more than 24,000 employees.

•

AT&T's state-of-the-art Global Network Operations Center, a worldclass showcase, is located in Bedminster.

•

Over 8,600 AT&T retirees and more than 153,450 AT&T shareholders
reside in the State.

•

AT&T's economic impact on New Jersey adds up to almost $6 billion
a year.

•

Purchases of good and services from more than 4,800 New Jersey
vendors amount to over $3.5 billion annually, including more than
$264 million in purchases from women- and minority-owned
businesses.

•

AT&T contributes approximately $16.4 million a day toward New
Jersey's economy, helping to make New Jersey's Gross State Product
the eighth largest in the nation.

AT&T is committed to delivering and supporting a reliable, feature-rich
Inmate/Resident Telephone Control Service to meet your expectations. Our
commitment extends to providing the best solution possible at the best rates and
commissions possible.
We look forward to serving the DOC and JJC in meeting your requirements and
objectives and continuing our corporate commitment to the State of New Jersey.

•-

A1iBlif

Executive Summary

TRE - 246

AT&T Inmate/Resident Telephone Control Service

•

Part I. Technical Proposal
AT&T is proposing a state-of-the-art inmate/resident telephone control system for the State of
New Jersey that will provide exceptional operational, performance, and cost benefits. To
provide the State maximum flexibility, AT&T is offering the State two options for the inmate
services platform: (I) our main offer which is a complete system with call control technology
"designed' by and exclusively built for AT&T by TELEQUIP Labs, Inc.; and (I) our
alternative offer, which is based on call control technology provided by Value Added
Communications, Inc. (V AC). A highly qualified and skilled support team will support both
options.
For clarity, AT&T has provided the description of the proposed solution based on call control
technology from TELEQUIP in this section, and the description of the proposed solution
based on call control technology from VAC in Section IV, Option A Solution.

System Overview

•

AT&T has provided the description of the proposed solution based on call control technology
from TELEQUIP in this section. It is important to note that this system is designed by and
manufactured exclusively for AT&T, and is thus referred to as the AT&T Inmate Calling
System. AT&T owns the design and support of this system, which translates into three key
benefits for the State:
I. AT&T can design and customize a call control solution to meet the State's specific
needs and requirements (versus trying to make the State's requirement fit a third
party' s product).
2. AT&T can quickly incorporate new features and functionality as required to meet
the State's changing needs.
3. Since AT&T owns the solution end-to-end, the State has a single point of
responsibility and accountability for all aspects of the solution - which translates
into better service, higher commissions, and less administrative burden.
Each correctional facility will house inmate telephones, call processing equipment including
integrated call recording and monitoring, scanners, and an administrative workstation. These
components will then be interconnected with a Central Server/Database Site at a State facility,
as well as the Inmate Services Control Center. AT&T will bring the Central ServerlDatabase
online in conjunction with the first facility installation. Each additional facility will be
connected as part of the installation process. Interconnectivity will be accomplished via the
industry-leading AT&T network.

•
Part I. Technical Proposal
TRE - 247

1-1

AT&T Inmate/Resident Telephone Control Service

•

The AT&T Inmate Calling System will improve the quality of service and provide the State of
New Jersey, the DOC, and the JJC the following unique advantages:

•

One vendor, one contact, one network - the DOC and/or JJC will not have to
worry about whom to call for service, administration, or repair. AT&T
completely owns all aspects of the solution.

•

The highest levels of call quality, performance, redundancy, and reliability in
the industry.

•

100% digital switching over SONET rings within the network for fast, clear
and ultra-reliable communications.

•

Superior disaster avoidance and disaster recovery capabilities for all system
components, including communications facilities, call control systems, and
AT&T's National Disaster Recovery Team.

•

Extensive security and fraud control features, including the monitoring and
support of AT&T's internal fraud protection group.

•

An industry exclusive and patented three way calling detection and prevention
system for enhanced call control and management.

•

A call monitoring and recording system that encrypts/fingerprints recordings
that cannot be tampered with, which increases the integrity of recordings
during formal hearings.

•

Specific AT&T group to help inmates' families and friends with billing
questions, bills, and management of their phone bills.

•

An architectural design that includes both centralized and distributed
databases, providing the ability to incorporate data for inmates/residents for
New Jersey county and State facilities into a single database, thus enhancing
call management between all facilities.

•

An industry-leading Monitoring Phone that allows investigators to monitor and
capture phone calls real-time.

•

Ability to interface with the State's Jail Management System and quickly
accommodate feature changes via our Microsoft-based operating system.

AT&T's proposed inmate calling system is illustrated in Figure I-Ion the following page. An
overview of the proposed solution follows the diagram.

•
-

ATr.T

Part I. Technical Proposal
TRE - 248

1-2

AT&T Inmate/Resident Telephone Control Service

•

Central Server Database Site
Monitor

Inmate Services
Control Center

Telephone

90 Days Online.
Storage +
LTOTape
Archive Storage i

•

State of New Jersey
Locations 1·27

Digital ACP
with
HearSay Recording
POTS for
diversity/backup

Dedicated T 1 .5
access to
AT&T 4ESS

Figure 1-1. AT&T Inmate Calling System for the State of New Jersey

•
~

AT'aT

Part I. Technical Proposal

TRE - 249

1-3

AT&T Inmate/Resident Telephone Control Service

•

Inmate Telephones
AT&T proposes to replace the existing inmate telephone sets with the GO-7090 SS (or similar
equipment), which is manufactured and provided by PBG specifically for the inmate market.
AT&T will install, service, and maintain the GO-7090 SS inmate phone sets for the life of the
contract. The GO-7090 SS is specially designed to operate in prisons, inmate facilities, and
other high traffic, high vandalism areas. Features of the GO7090 SS include:
• Heavy duty l4-gauge stainless steel housing
• Built-in volume control and background noise
reduction circuitry

• Designed for durable and maintenance free
•

•

operation
Line powered
Wall mounts in any location, including outdoors

Call Control System
Major components of the call control system include:

• Digital Automated Call Processor
• TELEQUIP Onsite Manager (TOM) Administrative Workstation
•

HearSay Digital Monitoring and Recording System

•

Scanners

Digital Automated Call Processor (ACP). The Digital ACP will provide controlled calling
for the inmate telephones. The Digital ACP is designed specifically for the inmate market
with a 14-year experience and development history.

The Digital ACP incorporates PC-based Intel/Dialogic
hardware, Windows NT operating system, and
proprietary hardware and software to provide a solid,
state-of-the-art calling platform. The Digital ACP
meets all FCC requirements for PI grade of service or
better. Currently, a configuration of up to 64 phones
and 48 trunks are available in a single chassis.
Additional chassis are networked together for phone
quantities exceeding 64. Multiple systems are typically mounted in a standard 19-inch rack.
The rack utilizes minimal floor space making it ideal for small prison phone rooms.

•

The Digital ACP is a complete solution for prison systems requiring total control of inmate
calling. The system is designed specifically to reduce fraudulent inmate activity. Collect and
Debit calling platforms gives the inmate a choice for placing his call while call dialing

AT&T

Part I. Technical Proposal

TRE - 250

1-4

AT&T Inmate/Resident Telephone Control Service

•

restrictions, PINs, call branding, closed talk path, etc. and HearSay give prison administration
complete control. The Digital ACP is a reliable, feature rich system with a proven track
record.
Each facility will have the ability to do the following at the specific facility location. The
Central Server/Database Site will have the ability to do the following for any facility:
•
•
•
•
•
•
•
•

•

Update inmate records including PIN and Allowed Call List
Monitor call activity (live monitoring)
Visually monitor calls in progress
Produce and print call detail reports on data
Playback inmate recordings, current and archived
Create CDs of inmate recordings
Block and unblock numbers
Program "Privileged" numbers

Since every facility is directly linked to the Central Server/Database, all updates occur within
seconds of entry and are available for use almost immediately upon entry. As each inmate
places a call, the Digital ACP will validate the inmate's PIN and called number against the
Central ServerlDatabase as well as checking for privileged, blocked number, and LIDB status.
There will be no delay in access to inmate records when an inmate is moved from one DOC
and/or JJC facility to another.
In the unlikely event that the Digital ACP is unable to communicate with the Central
Server/Database, a "copy" of the database will be used. This "copy" will be stored locally on
the Digital ACP and updated once per day as an additional means of backup and a way to
continue providing phone service if the network is unavailable. The data integrity in the
Central Server/Database is maintained by a redundant hard drive array.

TOM Administrative Workstation. The TOM offers authorized site personnel the ability to
control various call processing functions, such as call number blocking, realtime call activity viewing and call detail reporting. Functions are performed
via a user-friendly application running under the Microsoft Windows NT
Operating System. A LAN connection to the Digital ACP provides real-time
viewing and processing capabilities. A VGA monitor, keyboard, mouse, and
tower style CPU along with Windows NT and proprietary software compose
the TOM system.

•

The TOM provides such controls as real-time call activity viewing, call
number blocking, and call detail reporting. PIN and debit account
administration, as well as call recording management, are also accomplished
from the TOM. User ID and passwords are required from an individual prior to providing
access to the system's utilities. Unauthorized users are denied system access and cannot
review data or affect inmate call activity.

-AT&T

Part I. Technical Proposal
TRE - 251

1-5

AT&T Inmate/Resident Telephone Control Service

•

HearSay Digital Monitoring and Recording System. The HearSay digital monitoring and
recording system digital recording and audio listening capabilities and enables correctional
facility personnel (investigators, officers, and administrators) to record and/or listen to inmate
conversations. The HearSay system gives facilities the additional control needed to reduce
fraud and questionable inmate activity.
The HearSay system is fully integrated with and resides within the same chassis as the Digital
ACP. Calls are recorded on the HearSay hard drive typically with a RAID 1 or RAID 5
configuration and archived to a digital tape. Full channel or Selective recording options are
available. Provisions are included for calls that are exempt from monitoring and recording
such as legal aid calls.
HearSay is also fully integrated with the TOM administrative workstation through LAN
connection providing time synchronization and complete data accuracy.
Management of call recordings is made simple through the Playvox utility accessed via the
TOM. Users have quick access to on-line recordings and can transfer the recordings to CD
for use in evidentiary proceedings. Investigators can also playback calls, visually monitor
calls in progress, and research call activity through search functions and call detail reporting.
Online storage of the call recordings can be 30, 60, 90, or even 180 days if costs permit.
OAT, DLT, or LTO tape is used for long-term storage.

•

The HearSay Monitoring Phone, which is included with the
system, offers undetectable audio listening and real-time
recording initiation. The phone is a standard single-line
desk phone equipped with a speaker, a 120-character liquid
crystal display (LCD), and hot keys. The inmate PIN, phone
location, called number, and call length are all clearly
displayed on the LCD screen.

... .. '~.:
:

~:~;

Scanners. AT&T proposes the NCS Pearson OpScan 4 Scanner for processing inmate bubble
forms. NCS Pearson is a global provider of applications, services and technologies for
education, testing, assessment, government and complex data management.
In one easy step, the scanner scans, collects data,
manages respondent errors, prints variable messages,
and transmits inmate data to the proposed AT&T
inmate calling system. Custom documents (bubble
forms) are created and will be scanned and
simultaneously transferred to the Digital ACP calling
platform. AT&T will work with the State to design a
custom bubble form that meets all requirements set by
the State and the inmate calling system.

•

Please see AT&T Inmate System Documentation, Attachments 2 -10 for additional
information on the proposed AT&T Inmate System platform and system components.

ATs.T

Part I. Technical Proposal

TRE - 252

1-6

AT&T Inmate/Resident Telephone Control Service

•

Network Connectivity
AT &T proposes a wide area network (WAN) for the State of New Jersey that will provide
connectivity between all facilities with inmate telephones. WAN connectivity will also be
provided at a central database located in one of the switching sites as well as at the Inmate
Services Control Center. This network will consist of AT&T Frame Relay Service and
AT&T provided CPE equipment at each corrections facility. The network will provide the
high speed data links necessary for full database redundancy for all inmate telephone systems
within the State. In addition, the WAN will be used to transport call detail records, LIDB
queries, and responses for call validation as well as system configuration and maintenance
functions required by the State.
AT&T will provide full Frame Relay service to all State corrections facilities utilizing
dedicated T -1 access to the nearest AT&T local switch. The network equipment at each node
will consist ofCSUs and Cisco routers. Additional Frame Relay connectivity will be
provisioned to the Inmate Services Control Center for monitoring, database management,
maintenance activities, and line validation functionality.
For added network availability and reliability, AT&T offers the following:

• Each Digital ACP is capable of interfacing multiple T1 s. Should one T1 become
unserviceable, the other T1 (s) remain functional and inmate calls are automatically
routed over the available facilities. As part of our installation plan, AT&T splits
ACP nodes over multiple cell blocks.

•

• For all sites, analog lines will be used for minimum alternate communications
facilities until the primary T1 service is restored.
•

AT&T has completed a survey of "diverse routing" solutions. Should the State
desire this type of redundancy, AT&T will present specific solutions for fault
tolerant capabilities (including diverse routing, SONET ring connectivity, and
alternate Broadband Wireless connectivity) to the State.

AT&T will also provide complete dial-backup services to the State utilizing LEC provided
analog lines and 56 Kbps modems. This dial-backup capability will allow the State and
AT&T administrators to have access to all facilities in the unlikely event of network failure or
a failure of the LEC facilities providing the primary WAN services. These dial-backup lines
would also be used for call validation to the LIDB database in case of WAN failure. AT&T
will provision the necessary number of LEC lines and modems to provide this dial-backup
service to all correctional facilities.

•

All calls will be carried over the AT&T Worldwide Intelligent network, which offers the
highest levels of call quality, performance, redundancy, and reliability in the industry. The
AT&T network has an extraordinary track record for reliability-so that users throughout the
State count on superior services whenever they need them most, even in the most extreme
situations. No other communications network incorporates as many sophisticated design
features and backup systems to ensure reliability as the AT&T network. With the unparalleled
reliability, dependability, and quality of the AT&T network, the State can count on the AT&T
network to get calls through faster, clearer, and more reliably than any other carrier. AT&T

_ AT&T

Part I. Technical Proposal
TRE - 253

1-7

AT&T Inmate/Resident Telephone Control Service

•

has earned and maintains its tradition of unsurpassed performance and reliability as a result of
the following factors:
•

The AT&T network provides industry-leading call completion rates (99.991%)
and call setup times (less than 2 seconds).

•

Over 300 million voice calls and 675 terabytes of data are carried over the AT&T
network every day.

•

AT&T's exclusive Real Time Network Routing (RTNR) technology provides realtime, diverse alternate routing with 100 ways to route any call-thus making it
nearly impossible for a call not to get through.

•

Over 800 Points of Presence (POPs) lower access costs and increase access
reliability. AT&T's stringent operational and performance standards for POPs,
facilities, and local access services ensure end-to-end reliability.

•

Automatic rerouting and service restoral in minutes with AT&T's exclusive
FASTAR system and within milliseconds with FASTAR II ensure continuous
service availability.

•

International reach to over 280 locations worldwide.

•

The AT&T network includes the world's largest CSS7 signaling network to ensure
administrative and operational activities do not interfere with calls. The entire
signaling network is backed by a second, physically separate signaling networkthe Alternate Signal Transfer Network (ASTN}--to ensure continued network
availability even under the most adverse conditions.

•

AT&T's world-renowned Global Network Operations Center (GNOC), located in
Bedminster, New Jersey, monitors and controls the AT&T network in real-time
with total precision to ensure continuous network availability.

-ATs.T

•

AT&T invites the DOJ and JJC to tour the state-of-the-art AT&T
Global Network Operations Center in Bedminster, New Jersey.

•

AT&T's next-generation network infrastructure uses enhanced SONET and
Asynchronous Transfer Mode (ATM) technologies.

•

AT&T offers the most extensive disaster recovery capabilities and resources in the
industry. AT&T's full-time professional National Disaster Recovery Team and
formal disaster recovery plans protect the AT&T network and its customers.

AT&T

Part I. Technical Proposal
TRE - 254

1·8

AT&T Inmate/Resident Telephone Control Service

•

1.1. General
1.1.1 Disaster Recovery Plan
RFP References: Sections 6.1.1 and 7.6.1
AT&T understands and complies.
AT&T offers the State of New Jersey and all correctional facilities comprehensive
disaster prevention and disaster recovery capabilities. AT&T's ability to maintain
services and to assist the State of New Jersey in continuing operations during disasters
or major outages is unique in the industry. Whether responding to natural or manmade
disasters, AT&T's people, training, experience, equipment, and technology are
unmatched.
AT&T understands and agrees that the definition of a major outage is, but not limited
to, the following:

•

Cut or damaged network cable

•

Loss of a Central Office

•

Major storm damage

•

Outage of more than 25% of the stations in anyone housing unit

•

Outage of the system call restriction capabilities

•

Outage of the system PIN recognition capabilities

•

Total or partial work stoppage

AT&T also understands and agrees that the DOC or JJC may identify any failure of
services as a major outage which it deems critical to the operation and safety of each
facility.
AT&T is committed to ensuring that all our customers are protected against disasters.
To meet this commitment, we offer the most extensive disaster recovery capabilities in
the industry. These capabilities include:

•

A network designed and engineered with the capacity, route diversity, and
technology to redirect traffic to alternate routes or facilities

•

A full-time Disaster Recovery Team

•

Formal disaster recovery plans and tests

•

Sophisticated network management tools

•

Highly trained and experienced disaster recovery specialists

AT&T has led the industry in developing and deploying disaster recovery facilities
and services. Our people are actively involved in industry groups and customers,

: : ATs.T

1.1. General
TRE - 255

1-9

AT&T Inmate/Resident Telephone Control Service

•

continually looking for ways to enhance our disaster recovery capabilities and to assist
our customers in preparing for disasters. For example, AT&T's Randy Fisher
contributes to the online version of the Disaster Resource Guide and recently wrote an
excellent article entitled "Business Recovery for Data" that steps through the many
factors that need to be considered relative to disaster recovery. The article is currently
online at http://www.disaster-resource.com.

----ATs.T

AT&T disaster recovery specialists are experts in the business,
offering their experience and expertise to help the State avoid the
operational impacts of both major and minor disasters.

AT&T's disaster recovery plan for the State of New Jersey and the Inmate/Resident
Telephone Control System include the following major components:
a. AT&T Network Disaster Prevention and Protection
b. The Inmate Calling Platform Disaster Prevention and Protection
c. AT&T's Proven National Disaster Recovery Program

•

d. Communications, Command, and Control During Major Disasters
e. Emergency Procedures and Contacts for the State of New Jersey
a. AT&T Network Disaster Prevention and Protection
AT&T's ability to provide alternate routing, restore service, and minimize service
disruptions during network equipment or facility failures is unsurpassed in the
industry. This ability results from a combination of factors, including:
•

Unique AT&T network problem detection, routing, and recovery capabilities

•

Continuous, proactive network monitoring to prevent problems

•

FASTARiF AST AR II Automatic Service Restoration

•

Formal Disaster Recovery Plans

AT&T's objective is twofold: (I) to prevent problems, such as cable cuts and network
facilities problems, and (2) to make problems that do occur transparent to users. The
AT&T Network prevents problems and negative impacts of problems on users through
a variety oftechnologies, network design components, and procedures. These include:
Real Time Network Routing (RTNR) guards against service disruption
during peak/overload traffic conditions by providing 100 ways to route any
call. As traffic in anyone switch increases, RTNR automatically selects the
best path for call completion. If the direct circuits between any two locations
are busy or out of service, the 4ESSs decide the best alternate route to

•
-. AT&T

1.1. General
TRE - 256

1-10

AT&T Inmate/Resident Telephone Control Service

•

complete calls. RTNR also takes advantage of time of day differences by
routing calls througb facilities with idle capacity in other time zones. With
RTNR, it is virtually impossible for the network to block a call since any call
placed on the AT&T network can pass through any of the 4ESS switches and
thus has over 100 possible ways of being routed across the network.
AT&T's Fast Automated Restoration (FASTAR) and FASTAR II systems
instantly identify failures on the core network (e.g., a cable cut), locates spare
capacity elsewhere on the network, and automatically reroutes 90 to 95 percent
of circuits within three to four minutes of the failure. AT&T's secondgeneration FAST AR II system uses SONET self-healing rings and advanced
restoration technology to restore circuits within 50 to 60 milliseconds.
Self-Healing SONET Rings. Much of the State's traffic will travel over
AT&T's self-healing SONET rings and will be protected by FASTAR II. In
the event of a cable cut or failure, traffic flowing over these SONET rings will
simply reverse directions and route around the failure to its destination, making
the failure transparent to State users.
Sophisticated Network Monitoring and Surveillance systems throughout the
network continuously monitor the network and correct routine problems before
they impact service. The Global Network Operations Center (GNOC) and
other AT&T Network Management Centers proactively monitor the flow of
voice, data, and wireless traffic across the AT&T network 24 hours a day, 7
days a week. If anything unusual occurs, the network itself instantly begins
implementing corrective action and AT&T network managers and technicians
across the country initiate manual intervention if necessary.

•

Transmission Media Diversity. The physical diversity and overlapping,
mesh architecture of transmission media provides redundancy and the ability to
avoid problem areas.
Facilities and Equipment Protection. All AT&T equipment is located in
protected and secure facilities to ensure reliable, fail-safe service for AT&T
customers. All facilities and major equipment resources in the AT&T network
are provided with backup power.
Network Redundancy. All components of AT&T's out-of-band signaling
network - the Signaling System 7 (SS7) network - and the network itself are
fully redundant to ensure continued availability of call routing and enhanced
services.

•

Equipment Redundancy. All major equipment components within the
network - such as Signaling Transfer Points (STPs) and Enhanced Network
Control Points (ENCPs) -are fully redundant machines, paired with another
machine in another physical location that serves as a hot standby.

AT&T 1.1. General

TRE - 257

1-11

AT&T Inmate/Resident Telephone Control Service

•

----AM

The AT&T network uses real-time information and
automatic systems for routing and rerouting calls to obtain
the highest degree of call completion in the industry.

h. The Inmate Calling Platform Disaster Prevention and Protection
AT&T will provide the following to ensure reliability, availability, and survivability in
the event of a disaster or major outage.

Ready Availability of Spare Parts. AT&T will maintain 10% spares on-site at
each facility to ensure rapid repair in the event of a major outage.
Hot Standby System. AT&T will maintain a completely configured call control
system in the Central Server/Database Site as a hot standby. This system can be
transported to any DOC or JJC site within four hours. Additionally, AT&T will
house hot standby systems that can be shipped via certi fied shipper to arrive onsite at any DOC or JJC facility within eight hours if necessary.
Station Outages. Upon detection of an outage of more than 25% of the stations in
anyone housing unit, AT&T will immediately begin troubleshooting and
resolution procedures. In many instances, problems can be resolved and service
restored by the onsite System Administrator/Technicians and/or via remote
support. If necessary, a field technician will be dispatched to assist in the repair.
The technician will be instructed to bring a spare parts kit and "hot swappable"
replacement modules or Hot Standby System to the site. An outage of 25% or
more of stations will be considered a Severity Level 3 outage with a target
restoration time of four hours.

•

Outage of System Call Restriction Capabilities. An outage of call restriction
capabilities would mean a failure of the call control program on the system. In the
unlikely event the call control program fails, inmates would be unable to place any
calls. This would be considered a Severity Level 4 outage with a targeted
restoration time of two hours. The AT&T team will begin remote and/or onsite
diagnostic, maintenance, and repair activities within minutes.
Outage ofSystem PIN Recognition Capabilities. The call control system, upon
failure to reach the central PIN database, will revert to the local "copy" of the
database. Calls will continue with little to no interruption in service. Once the
central PIN database is available again, the system will re-establish the connection.

•

In the highly unlikely event access to both PIN databases fails, this would be
considered a Severity Level 4 problem and the AT&T Team will begin diagnostic,
maintenance, and repair activities within minutes with a target restoration time of
two hours.

AT&T

1.1. General

TRE - 258

1-12

AT&T Inmate/Resident Telephone Control Service

•

The proposed AT&T Inmate Calling System is designed for ultimate reliability,
availability, and survivability in the event of a disaster or major outage, as highlighted
below.

Stringent System Quality Assurance. Quality Assurance is an important and
essential part of the manufacturing and testing process for the Digital ACP. All
PC-compatible computer components (motherboards, processors, memory, I/O
cards, and hard drives) are exhaustively exercised and tested via a vigorous test
program for up to 24 hours before assembly into the frame.
Separate test procedures are applied to other subassemblies, including Digital ACP
power supplies, voice cards, modem cards, LAN network cards (when used), and
the talk battery power supply. All custom cables used internal to the Digital ACP
are fully tested for continuity, shorts, and opens. Acquired Cable assemblies
acquired from other vendors are 100% re-tested upon receipt to ensure that meet
performance specifications.
Documentary records and detailed test results of each serial-numbered interface
card are made and retained. After final assembly, each completed Digital ACP is
specially programmed to run a "call exerciser program" that causes every phone
and trunk to handle simulated inmate calls continuously, imposing a substantially
higher usage demand on the completed Digital ACP than ever occurs even during
peak usage hours after installation. System Event Logs are evaluated after the test
period for review and evaluation of all software and hardware conditions. Test
procedures are carried out for setting up modem parameters and for testing modem
performance during actual communications sessions.

•

After passing all quality assurance testing, and after shipment and installation at a
prison, final testing and acceptance procedures are carried out with the help of the
field installation technicians.

Proven High Availability. The Mean Time Between Failure (MTBF) of the
Digital ACP (defined as an outage that simultaneously disrupts inmate telephone
service for a group of up to 64 inmate phones) is approximately 24 months. All
sources of hardware, software, and operational causes are included in this record.
Remote Monitoring Capability. To ensure continuous operations, call records are
polled nightly via remote communications. During this process, system
functionality is assessed based on the information gathered. Any exceptions to
normal operating parameters are promptly addressed and documented in the
Connect Care database by technical support personnel.
System/Component Redundancy. Redundant, hot swappable power supplies and
backup fans reside in each Digital ACP chassis. Each Digital ACP also contains
redundant disk storage for recordings of all calls. Databases are copied to other
computers for redundant backup via the LAN.

•

Hot-Swappable Parts/Components. Most components of the Digital ACP system
are swappable in the field. It is suggested that the system be powered ofT while the
components are being installed. Removing power ensures that other components

AT&T 1.1. General

TRE - 259

1-13

AT&T Inmate/Resident Telephone Control Service

•

are not damaged during this time. In cases of emergency, a unit's power supply is
hot swappable. Additionally, when a Network Access Server (NAS) is used, as is
the case with the Central Server/Database Site, hard drives within this system are
hot swappable. The NAS is designed to allow individual hard drive changes
without affecting other functioning hard drives within the same chassis.

c. AT&T's Proven National Disaster Recoverv Program

AT&T recognizes the importance of being prepared for unexpected and often
uncontrollable occurrences that interfere with the delivery of service to customers.
AT&T has in place a National Disaster Recovery (NDR) plan to deal with unexpected
network emergencies. This plan focuses on three primary goals:
I. Route non-involved traffic around an affected area.
2. Give the affected area access to the outside world (both in re-establishing
contact for isolated areas and in managing traffic so that more calls are able to
leave an affected area than are allowed in) for obtaining emergency help and
supplies.
3. Restore service to normal as soon as possible through restoration and repair.

•

Central Office (CO) and Points of Presence (POP) failures are unlikely due to the
extraordinary reliability, redundancy, and backup capabilities built into the AT&T
network. AT&T COs have maintained operations and communications during some
of the worst disasters, including earthquakes, hurricanes, and floods.
In the event of a CO failure, AT&T's FASTARIFASTAR II systems automatically
begin restoration of facilities that pass through but do not terminate at that location.
This automatic restoration and rerouting ensures that calls continue to be completed
through the AT&T network and limits the service outage only to users directly
connected to the CO. Simultaneously, the AT&T Global Network Operations Center
contacts the AT&T National Disaster Recovery (NDR) Team. AT&T's disaster
recovery plan is based on meeting the following objectives:
•

Disaster Recovery Team and equipment "on the road" to the disaster site
within two hours of notification.

•

Equipment and personnel on-site within 24 hours of the callout.

•

Service fully restored within 72 hours of the callout.

The NDR Team is a specialized, mobile team of AT&T managers, engineers, and
technicians with extensive training and expertise in the physical recovery of the
AT&T network. All NDR Team members are specially trained in all phases of
physical restoration. The team conducts quarterly exercises to maintain their readiness
to respond to all types of disaster scenarios .

1.1. General
TRE - 260

1-14

AT&T Inmate/Resident Telephone Control Service

•

-----

ATsoT

AT&T maintains a full-time, professional National Disaster Recovery
Team to ensure that service is restored to AT&T customers as soon as
possible when a disaster strikes.

The AT&T network maintains a spare 4ESS fully connected to the rest of the network
for the sole purpose of disaster recovery. This 4ESS is not used to carry or route dayto-day traffic. The NDR Team "recreates" the failed CO by connecting access
providers in the affected area to the spare 4ESS. The software translations from the
failed CO are loaded into the backup 4ESS. The backup 4ESS can function exactly as
the failed local 4ESS did for whatever time necessary. This switch can support both
long distance (inbound and outbound) and AT&T Digital Link services.

While the entire NDR Team and its equipment have never been fully
deployed in response to a disaster (A T& T has never lost an entire CO),
NDR has provided its equipment and personnel to respond to
hurricanes, earthquakes, flooding, gas line explosions, train
derailment, and numerous humanitarian relief efforts.

•

All of the telecommunications equipment required to recover a destroyed AT&T CO
is transported to a recovery site in specially designed technology trailers. Each trailer
has self-contained power and environmental capabilities and houses a component of
the network technology that would normally be part of a permanent office. Each
trailer is equipped with a generator that can operate its equipment in case commercial
power is not available. Even keeping track of the trailers enroute to the site is
carefully planned. AT&T has an asset location system that tracks the trailers as they
travel to disaster sites, which allows the NDR Team to plan their arrival.
AT&T's NDR mobile recovery equipment includes:

•

Access Trailers provide points where access vendors can connect their
equipment to the AT&T Network.

•

DACS Trailers (Digital Access Cross-Connect Systems) provide a junction
point for telecommunications signals to enter or leave a communications
channel.

•

DTMS/F AST AR Trailers link a recovery site, by satellite, to the AT&T
Global Network Operations Center to allow remote testing.

•

LIGHTWAVE Trailers convert local electronic signals to optical signals
for transmission over AT&T's fiber optic, lightguide network.

•

Regen Trailers amplify or regenerate lightguide signals.

•

Digital Radio Trailers contain all of the equipment needed to recover a
digital radio site.

•

Portable Radio Towers are used to establish microwave repeater or
terminal sites for locations where cable cannot be used.

1.1. General
TRE - 261

1-15

AT&T Inmate/Resident Telephone Control Service

•

Although serious, a POP failure affects fewer users than a Central Office failure.
However, AT&T takes the same measures to restore facilities and services. In the
event of a POP failure, AT&T immediately dispatches DACS trailers that contain
equipment to replace or reroute traffic around damaged equipment, access restoration
trailers that can replace the physical location where the AT&T network and local
telephone network connect, and any other necessary equipment to restore service
within 72 hours or less of a disaster.
To maintain continued preparedness, the AT&T National Disaster Recovery Team
conducts regular drills and training sessions. Additionally, the team simulates a full
response to a major disaster four times a year. These exercises test as many of the
NDR functions as possible, from the initial call-out, to equipment transportation and
set-up, to technology tum-up and testing.

d. Communications, Command, and Control During Major Disasters
The AT&T Global Network Operations Center (GNOC) constantly monitors the
quality, performance, and availability of the AT&T network and all AT&T services.
The GNOC provides the highest level of support to manage network incidents or
anomalies.

•

AT&T uses a process referred to as 3CP (Communications, Command, and Control
Process) to manage network anomalies resulting from emergency or crisis situations .
Disaster Recovery Plans (DRP) and Emergency Response Plans (ERP) have been
developed and documented by appropriate organizations that fit under the 3CP
umbrella. ERPs and DRPs allow organizations to readily respond to emergency
situations from network, human resources, safety, and security perspectives. The 3CP
starts when the service impact to our customers reaches a specific Network
Performance Level (NPL) or when it is invoked by organizations responsible for
network support as determined by local conditions.
The Communications, Command, and Control Process provides for:

•
=-

•

The timely assessment of potential or developing crises or disasters that have
the potential to impact service to AT&T customers, AT&T network
equipment, or AT&T employees.

•

An emergency communication process to notify the appropriate organizations
that could be involved in the incident. Through this process, technology
bridges are established so subject matter experts and field personnel can
efficiently and appropriately share pertinent information concerning the
restoration effort.

•

The establishment of the Management Control Bridge (MCB), which is the
primary means of decision making during a network incident. It consists of a
leadership team responsible for the overall maintenance and recovery effort,
information flow, and decision making during an incident.

AT&T 1.1. General

TRE - 262

1-16

•

AT&T Inmate/ResIdent Telephone Cont.ol SeN;ce

•

The input of infonnation relating to network incidents through the use of an
infonnation management system called the Scribe System.

The AT&T leadership team detennines the appropriate response to a network event
and activates the appropriate repair or recovery processes as required.

e. Emergencv Procedures and Contacts for the State of New Jersey

AT&T is proposing ultra-reliable network services, telephones, and inmate calling
systems, specifically engineered and designed to minimize potential problems and
outages within correctional environments. However, if problems arise, AT&T will
resolve problems as quickly as possible to minimize any downtime, thus ensuring
continued user satisfaction and maximum commissions for the State. AT&T offers
premier maintenance and problem resolution services 24 hours a day, 7 days a week.
AT&T uses the following procedures to resolve system problems and restore service:

•

Prioritize and categorize the trouble using the trouble ticket infonnation and
dialog provided by the caller.

•

Isolate service troubles to specific network components and refer the trouble to
the appropriate maintenance personnel for correction.

•

Call the user back with the progress of the trouble resolution. AT&T's
standard callback interval is one hour; however, in the event of a major outage
or disaster, AT&T will provide updated progress reports to the DOC and/or
JJC POC every 15 minutes until all service is restored.

•

Initiate the escalation process, if needed, and keep the appropriate DOC and/or
JJC representatives infonned of the status of the trouble resolution.

AT&T defines and prioritizes troubles based on severity and their impact on the user's
network operations. AT&T will use the following criteria for defining and prioritizing
troubles for the State of New Jersey.

•
::AT&T

1.1. General
TRE - 263

1-17

AT&T Inmate/Resident Telephone Control Service

•

Severity
Level

Definition

Clearance
Time
24 hours

An equipment/service condition or malfunction not
critical to the DOC or JJC and services can
effectively continue until repairs are completed.

An equipment/service failure or malfunction that is
not currently impairing the DOC or JJC's ability to
provide service. However, if additional failures or
malfunctions occur, prior to repair, this will cause the
DOC or JJC to be operating at a reduced capacity.

8 hours

An equipment/service failure or malfunction that
prohibits the DOC or JJC's ability to provide
acceptable service. All or partial service is limited to
a reduced capacity. This reduced capacity exists
when 25% or more of the facility is out of service.

4 hours

An equipment/service failure or malfunction that
significantly impairs the DOC or JJC's ability to
properly process outgoing calls. A severity level 4
exists when a DOC or JJC facility is to a large extent
out of service.

2 hours

For all service impacting problems (critical and major), AT&T begins work
immediately to restore service. Problems are automatically escalated based on their
severity. AT&T will initiate escalation procedures when normal repair intervals are
exceeded or the normal repair process has extended beyond acceptable levels.

In the event that service cannot be restored within the stated timeframes, AT&T will
inform the DOC and/or JJC POC and develop a mutually acceptable plan to correct
the problem.
It is important to note that most problems with the inmate telephone systems will be
handled by the on site System Administrators/Technicians (SATs). The SATs will
have the personal training and skills, the ready access to spare parts, and the
operations support infrastructure and resources required to effect rapid repairs,
minimize downtime, and thereby provide the highest levels of service to the State.

•

The onsite System Administrators/Technicians will be supported by a combination of
resources from the AT&T Team to ensure premier maintenance service for all aspects
of the proposed system. All maintenance and support personnel will be thoroughly
trained on the inmate systems and will be properly prepared with the knowledge,
experience, test equipment, and spare parts to quickly resolve any problems.
Technicians, installers, and on-site service personnel receive regular, ongoing training
on the inmate system.

AT&T

1.1. General

TRE - 264

1-18

AT&T Inmate/Resident Telephone Control Service

•

AT&T uses a tiered technical and management escalation process to ensure that the
right technical resources and management are assigned to each problem. The
following table details the maintenance escalation contacts for the services proposed
by AT&T. Upon contract award and throughout the life of the contract, AT&T will
provide updated escalation contact lists, including complete contact information.
---- - --

---

-----

AT&T Technical and Management Escalation
---

----

Technical Escalation

Level

AT&T National Service Desk
(888-430-7447)

1
Initial

----

Management Escalation

On-site System
Administrators/
Technicians

•

State Service Manager
Roy Chirdo

AT&T Project Manager
Bill Reynolds
Phone: 978-343-0724

Call Control System
Customer Service Manager

AT&T Contract Account
Manager, Tim Miller
Phone: 732-695-9614

AT&T National Director of
Inmate Communications
Tom Sweeney
Phone: 813-641-0537

Original Equipment
Manufacturers, if required
Call Control System andlor
OEM Escalation if required

1.1.2. Fraudulent Calls
RFP References: Sections 6.1.2, 7.6.2, and Schedule A
AT&T understands and complies.
AT&T will not hold the State responsible or liable for any fraudulent calls originating
externally, traversing its facilities, and gaining egress to the AT&T network.
To ensure that inmate calling does not produce fraud, AT&T manages all inmate
phone access. Please see Section /.3, Inmate/Resident Telephone Control Service for a
complete description of the features and capabilities used to prevent fraud.

•

A .....
MIl III

1_1. General

TRE - 265

1-19

"
•

AT&T Inmate/Resident Telephone Control Service

1.1.3. Call Routing
RFP References: Sections 6.1.3, 7.6.3, and Schedule A
AT&T understands and complies.
In the event that there are any miss-routed calls (e.g., those resulting from improperly
programmed inmate/resident approved telephone numbers), AT&T will bear all costs
of those calls. The State will not be held responsible or liable for any miss-routed
calls.

1.1.4. Quality of Service
RFP References: Sections 6.1.4, 7.6.4, and Schedule A
AT&T understands and complies.
The entire AT&T network and all its integral components are designed to provide a
P.O I or better grade of service (i.e., no more than I % of reach a network busy signal)
at all times, including the busy hour. In fact, the AT&T network is engineered to
ensure that on a nationwide basis, an average of no more than one call in 100,000
attempts is blocked.

•

AT&T will engineer all dedicated access facilities to support a P.OI grade of service
based on projected traffic data.
AT&T continually monitors all aspects of the AT&T network and network
performance from our world-class AT&T Global Network Operations Center
(GNOC). Call completion data is collected and reported monthly based on a 12month rolling average. These statistics are available through the AT&T GNOC.
The AT&T network is designed for maximum availability. The network is engineered
to check itself and to identify and correct routine problems before they impact service.
Sophisticated network monitoring and surveillance systems - coupled with exclusive,
automated restoral technologies - ensure continuous network availability.
On an average business day, the AT&T network handles more than 280 million calls,
and 100 percent of these calls are monitored for call completion. AT&T network
managers know exactly how many calls do not go through the first time they are
dialed.
AT&T continually monitors the availability and reliability ofthe AT&T network by
measuring "Defects Per Million." This measurement is a statistically valid record of
how many calls per million did not go through the first time because of a network
procedural, hardware, or software failure. Defects Per Million is not an average; it is
an accurate accounting of network performance.

•
-

AT.T

1.1. General
TRE - 266

1-20

AT&T Inmate/Resident Telephone Control Service

•

AT&T

AT&T's "Defects Per Million" performance is less than 120, which
means that of every one million calls placed on the AT&T network
only 120 do not go through the first time due to a network failure.
That equates to a network reliability rate of99.9998%.

Network availability data is collected and reported monthly based on a l2-month
rolling average. Statistics are available through the AT&T GNOC.

1.1.5. On-Site System Equipment
RFP References: Sections 6.1.5, 7.6.5, and Schedule B
AT&T understands and complies.

•

AT&T will provide all new on-site systems and telephone equipment, including all
appropriate lightning and electrical surge protection equipment, in each correctional
facility. AT&T will install all equipment in a DOC and/or JJC approved, secured
space and location. No control or wiring equipment will be exposed tot e general
population of any correctional facility.
AT&T will protect and secure all materials, supplies, and equipment. AT&T will
retain ownership of all equipment. At the completion of any installation and/or
maintenance activity, AT&T will clean up and remove all debris and packaging
material the premises.
AT&T will meet and exceed the State's requirements for specialized inmate
telephones and services via the proposed AT&T Inmate Calling System, an inmate
calling platform designed and manufactured exclusively for AT&T. However, for
ultimate flexibility, AT&T is also offering the State the choice of an alternative call
control system as described in Section IV, Option A Solution.

•

AT&T

1.1. General

TRE - 267

1-21

AT&T Inmate/Resident Telephone Control Service

•

AT&T Inmate Calling Platform
As illustrated in Figure 1-2, major on-site components of the AT&T Inmate Calling
System include the following:

Central Server Database Site
Mon(tor
Telephone

Inmate Services
Control Center

A~~J'{""i_'V
.","1.. .. ,,~.. •
90 Days Online
Storage +
LTOTape
Archive Storage

•
State of New Jersey
Locations 1-27

Wo rkstati on

HearSay Recording

POTSfor~~~------+-~~------------------------------~
diversily/backup

Dedicated T 1.5
access to

AT&T 4ESS

•

Figure 1-2. AT&T Inmate Calling System

_ AT&T

1.1. General
TRE - 268

1-22

AT&T Inmate/Resident Telephone Control Service

•

Each Inmate Facility

The GO 7090 SS Inmate Telephone Sets, which are manufactured and provided
by PBG specifically for the inmate market.
Digital Automated Call Processors (ACP) to provide fully automated, collect only
calling for inmateslresidents.
A HearSay Digital Recording and Monitoring System to provide robust, featurerich call recording and monitoring, including a Monitoring Phone that provides
both on-site and remote monitoring capabilities.
A TOM Administrative Workstation to provide State facilities and administrators
with online, real-time tools to create and manage system functions and controls.
A laser printer is also included for printing reports.
A NCS Pearson OpScan 4 Scanner for processing inmate bubble forms.
Uninterruptible Power Supplies (UPS) to ensure continued operations in the event
of power failure.
Dial Backup Capabilities (with modems) to provide dial backup capabilities for
the Digital ACP and TOM Administrative Workstation in the unlikely event of a
network failure.

•

Connectivity (via TI s and routers) into AT&T's Frame Relay network. This
network provides interconnectivity for each facility with the Central
Server/Database Site for system administration and archiving and with the Inmate
Services Control Center for LIDB lookup, call authorization and control, system
administration, and diagnostics.
Connectivity (via DSU/CSUs and T! s) to AT&T Local and Long Distance
networks to provide call completion capabilities and diverse routing via analog
lines in the unlikely event ofT! failure.

Central ServerlDatabase Site

The Central Server/Database will be housed in a State facility. The central
database will contain all pertinent inmate information, including but not limited to
name, ID Code/PIN, location (facility, building, block, etc.) and allowed call list,
if any. The centralized database will also hold all call detail records for use by
investigators and analysts as deemed necessary.

AT&T proposes the following equipment for each DOC and JJC site.

•
-

ATs.T

1.1. General

TRE - 269

1·23

AT&T Inmate/Resident Telephone Control Service

•

•
-

AT&T

1.1. General

TRE - 270

1-24

AT&T Inmate/Resident Telephone Control Service

•

Electrical and Space Requirements. Standard electrical requirements for the
proposed AT&T Inmate Calling System are as follows:
Digital ACP

AC 90V - 132V, 180V - 264V selectable
Frequency: 47 - 63Hz
Current: 6A@115V, 3A@230V (max)
When the system is plugged into a Uninterruptible Power
Supply, the power requirements are:
Input voltage: 75-164V
Input Frequency: 44-66hz
Single Digital ACP racks require a 750 watt outlet (at
least a 10 amp circuit) and double Digital ACP racks need
a 1500 watt outlet. (at least a 20 amp circuit)

•

TOM
Administrative
Workstation

Requires a single, standard, unconditioned 115 volt 60-Hz
power source, drawing no more than 250 watts

Monitoring
Phone

Requires a standard 110 volt wall outlet

Routers and
CSUIDSU

Routers and CSU/DSU components are co-located on the
Digital ACP rack and share the same power source.

Scanner

Operating Temperature

60 to 85 degrees F

Humidity

40% to 60% relative;
non-condensing

Heat Dissipation

130 BTUs per hour nominal

Power

100-240 volt operation:
100-240 VAC (-10%, +6%);
47-63 Hz; US 3-prong plug;
15 amp dedicated circuit

Total space requirement for the Digital ACP system is no more then the footprint of
one to two standard 19-inch racks of 15"x 20". The component(s) are mounted
directly on the racks and the racks will be co-located. The TOM administrative
terminal is housed in a tower style PC case and requires a space of 8y,"x 16"x 16" on
the floor or a desktop. A 15-inch monitor and keyboard will also be provided.

-_ - AT&T

1.1. General
TRE - 271

1-25

AT&T Inmate/Resident Telephone Control Service

•

1.1.6. Dialing Plan
RFP References: Sections 6.1.6, 7.6.6, and Schedule C
AT&T understands and complies.
AT&T's inmate network service will adhere to all standards for the North American
dialing plan. AT&T will provide any required expansions or upgrades from the North
American dialing plan at no charge to the State. All dialing service will be compatible
with upcoming area code additions.
AT&T understands that international calls will not be authorized.

1.1.7. Non-Recurring Charges
RFP References: Sections 6.1.7, 7.6.7, and Schedule D
AT&T understands and complies.
AT&T will not charge the State any non-recurring charges related to the following
service issues:

•

Equipment additions, changes, and/or deletions

•

Maintenance issues with any equipment, service, and/or wiring

•

Record keeping or report generation

•

System-wide service or system upgrades

•

System software additions, changes, and/or deletions

•

System software information bubble forms

AT&T will provide services in response to State-initiated remodeling within each
correctional facility at the rates and conditions specified in Schedule D. AT&T
understands and agrees that any charges to be billed to the State or county must have
prior approval from the DOC or JJC POCo

1.1.8. System Evaluation
RFP References: Sections 6.1.8, 7.6.8, and Schedule E
AT&T understands and complies.

•

AT&T will install a fully operational system and telephones in both a DOC and JJC
correctional facility for evaluation prior to contract award. AT&T will have the

AT&T 1.1. General
TRE - 272

1·26

AT&T Inmate/Resident Telephone Control Service

•

service online within 30 days of official notification and will support the two-month
test period.
AT&T understands and agrees that the system will be evaluated for the following
items:

•
•
•
•
•
•
•
•

•

Ability to submit the commission check
Ability to supply the itemized report per Section 6.10
Ability to supply usage study reports per Section 6.3.3
Coordination and efficiency of installation
Coordination and efficiency of maintenance, if required
Ease of system functionality
Proper performance of all features and restrictions
Quality of the network
Quality of the system

• Quality of the telephones
•

•

Quality of the post installation support

AT&T will submit the commission check within 15 days of the end of the billing
period for the evaluation period as required.

1.1.9. Implementation Plan
RFP References: Sections 6.1.9 and 7.6.9
AT&T understands and complies.
AT&T will meet and exceed the State's requirements and expectations for a smooth
implementation and ongoing operational/maintenance excellence for the life of the
contract through three key activities:

•

Fast, Smooth Conversion

•

Comprehensive Network Management and Problem Resolution

•

Responsive Maintenance and Support

Fast, Smooth Conversion

•

AT&T's service implementation and conversion is based on a planned, managed
approach that speeds the implementation process, while minimizing risks and potential
service disruptions. AT&T has proposed a realistic implementation and transition
approach that will ensure the continuity of services and meet the State's objectives.

ATaT 1.1. General

TRE - 273

1-27

"
•

AT&T Inmate/Resident Telephone Control Service

AT&T offers the "know how" gained from more than 115 years of experience in
designing, installing, and supporting some of the world's largest networks and most
complex systems.
AT&T's implementation and conversion strategy centers on three key principles:

1. Detailed Planning and Management. AT&T will provide the highest quality
management and support services possible. We will work closely with the
State to design, order, implement, and manage the ongoing performance of all
equipment and services. We have designed extensive checkpoints in the
implementation process to ensure that individual installations are performed
correctly and on time. We will assume total responsibility for the inmate
telephone service, from inception and throughout the life of the contract.

•

2. Extensive Support Resources. AT&T and our subcontractors will utilize
their respective corporate resources and expertise to the fullest to ensure the
successful implementation and transition of the State's inmate telephone
services. By combining experienced project management personnel, state-ofthe-art support tools, proven implementation processes, and highly skilled
service/technical specialists, AT&T will meet all objectives set forth in our
offer. We have both the resources and the processes in place to ensure the
smooth, rapid implementation of the proposed services.
The AT&T Team, led by an extremely dedicated and qualified
Project/Implementation Manager will develop detailed implementation plans
and schedules for each facility. AT&T incorporates checkpoints within the
implementation process to ensure that all installations are performed correctly
and on time. The AT&T Project/Implementation Manager will hold regular
meetings with State personnel to plan, schedule, and oversee the
implementation. The on-site Project Manager during implementation will be
dedicated full-time to plan, manage, and support all aspects of the program.
3. Service Continuity. AT&T will plan and implement all ordered services to
ensure service continuity for users. The AT&T team will work closely with
the State and current providers to ensure a smooth, orderly transition of
services. The AT&T Team is highly experienced in the installation and
support ofthe proposed systems and services.

AT8.T

AT&T understands and appreciates the State's desire for a
fast, smooth implementation. AT&T is proposing to work
closely with the State to complete the implementation and
transition within 90 days.

•
- : AT&T

1.1. General

TRE - 274

1-28

AT&T Inmate/Resident Telephone Control Service

•

Comprehensive Network Management and Problem Resolution
AT&T combines proactive network management and fast, responsive problem
resolution to provide the operational excellence the State expects. The AT&T
Team will provide full management and problem resolution support for the
proposed network and systems. The AT&T Team will proactively monitor and
manage the network and all components. AT&T will provide full-time, on-site
System Administrators/Technicians to assist in network management, problem
resolution, preventive maintenance, and repair of phones and the inmate system.
Facilities and personnel can report troubles via a toll-free number 24 hours a day, 7
days a week. Additionally, AT&T will support both the implementation and
ongoing services with an experienced, qualified Account Team that includes
Executive Management support, a permanent Contract Account Manager, and a
full-time Project Manager.

Responsive Maintenance and Support
AT&T offers full system maintenance and support over the term of the contract to
ensure continued availability and peak performance for all components. AT&T
will maintain all network services and facilities to AT&T's exacting quality and
performance levels. The AT&T Team will maintain all inmate telephone systems,
including performing all necessary preventive maintenance. Technicians will be
fully trained and certified to support inmate telephones and the inmate call
processing system.

•

AT&T has learned from its previous experience in New Jersey and other locations
nationwide that the most effective way to deliver reliable, ongoing maintenance
and repair services to customers is by using a maintenance specialist. As such,
AT&T will utilize Cooper Communications Group (CCG), a full service and
maintenance company with a long history of partnership with AT&T and the
public phone industry. Trained and skill System Administrators and Technicians
provided and managed by CCG will maintain and repair all aspects of the
proposed system. This approach provides a single point of accountability for
services, simplifies maintenance operations, and ensures responsive maintenance
and support.

AT&T has presented its proposed Implementation Plan in the following subsections.
A. AT&T Implementation Approach

B. The AT&T Implementation Team

C. Responsibilities for Installation
D. Overview of Implementation Activities

•

E. Description oflmplementation Process
F. Proposed Implementation Schedule

AT&T 1.1. General
TRE - 275

1-29

AT& T Inmate/Resident Telephone Control Service

•

A. AT&T Implementation Approach
AT&T's Implementation Plan is designed to be proactive and responsive to the
State's ongoing requirements. Specific plans and timelines will be developed for
individual locations to meet the unique needs and requirements of the facility.
AT&T will identify and track all major milestones and activities utilizing
automated project management support tools and critical path methodologies.
Each milestone will have definitive start and ending dates. The AT&T
Implementation Team will receive weekly updates from each individual assigned a
task. Each task will be tracked and reported with dependencies noted and
jeopardies identified as required. AT&T will work closely with the State to
develop and modify program schedules and milestones throughout the contract.
AT&T's Implementation Plan will clearly detail the roles and responsibilities of all
parties, the major milestones and activities to be accomplished, and the processes
and procedures to be used to installed, test, and transition the inmate telephone
systems. A full Implementation Plan will be developed and provided to the State
upon contract award.
AT&T's approach encompasses a four phase implementation and support
approach.

•

Phase 1.
Pre-Award

AT&T has appointed a Contract Account Manager (Tim Miller)
to represent AT&T as the primary contact for the State of New
Jersey on all matters related to the contract and negotiations.

Phase 2.
PreInstallation
Planning

Upon contract award, pre-installation and transition planning
will be managed by the AT&T Project Manager, Bill Reynolds
and Tom Klemm, Implementation Manager. During the preinstallation planning phase, Bill and Tom will have the primary
responsibility for development of the comprehensive transition
plan for the State's facilities and services. Bill will oversee and
coordinate all aspects of the planning process with the State and
the AT&T Team to ensure a smooth transition from the
incumbent's services to the installation of AT&T's inmate
telephone services.

Phase 3.
Installation,
Transition,
Implementatio

The overall installation, transition, and implementation will be
managed by Tom Klemm (Implementation Manager). He will
be assisted by an experienced, well-staffed implementation
team that will follow the procedures and process described in
the following subsection. All installation and cutover activities
will be conducted so as to minimize disruption to daily
activities.

•

AT&T 1.1. General

TRE - 276

1·30

AT&T Inmate/Resident Telephone Control Service

•

Phase 4.
Ongoing
Management,
Maintenance,
and Customer
Service

The Service Manager (Roy Chirdo) will be the State's primary
contact on a daily basis for all matters related to the operations
of the AT&T system. Roy will have primary responsibility for
all ensuring quality maintenance of installed AT&T systems on
a day-to-day basis. Roy will be supported by the on-site
System Administrators/Technicians, as well as technical and
management support resources from the call control system
provider.

B. The AT&T Implementation Team
The AT&T Team is extensively experienced in providing inmate telephone
services nationwide. We will work with the State throughout the duration of the
implementation, transition, and cutover processes to ensure timely and efficient
transition to the proposed services. AT&T has experienced experts to manage the
installation and continued maintenance of the inmate telephone system.

•

AT&T offers the State the "know-how" gained from more than 115 years of
experience in managing and supporting the world's largest network. AT&T has
led the way in providing reliable, feature-rich services by working closely with
institutional and business customers to develop the communications applications,
features, and capabilities required to meet their operational and support needs.
It is important to understand the depth and breadth of knowledge, experience, and
resources that the AT&T team brings to the implementation and support ofthe
proposed inmate telephone service. It is these resources, combined with proven
program management and implementation processes; that will ensure the smooth
implementation of the network with minimal impact on ongoing operations.

The AT&T Team for the State of New Jersey is illustrated in Figure 1-3. The team
is organized along functional lines to provide responsive, end-to-end support of all
aspects of the project.

•
::AT&T

1.1. General

TRE - 277

1-31

•
•

AT&T Inmate/Resident Telephone Control Service

Inmate Comm.

AT&T

Tim Miller

Tom Klemm
Implementation
Manager

CCG

•

RoyChirdo

Figure 1-3. The AT&T Team for the State of New Jersey

•
-: AT8aT

1.1. General
TRE - 278

1-32

AT&T Inmate/Resident Telephone Control Service

•

The following table highlights the primary roles, responsibilities, and
qualifications of key members of the AT&T management and support team.
,

Name

Position

Primary
Role/Responsibility

Years Experience

Tom
Sweeney

AT&T National
Director of Inmate
Communications

Provide executive-level
support to ensure proper
corporate commitment
and resource allocation

Over 25 years supporting
inmate systems and
accounts

Joann
Muraglia

Mid Atlantic
Consulting
(a WBE)

Provide management and
customer support
oversight

Over 20 years experience
in customer support

Sterling
Ward

Symbiont
(a MBE)

Assist in implementation

Over 9 years experience in
information management

Ricardo
Cumbertach

PubliCall
(a MBE)

Assist in implementation
and provide ongoing
operational support

Over 13 years experience
in public telephone
infrastructure and
provisioning

Tim Miller

AT&T Contract
Account Manager

Ensure compliance with
all contractual and
administrative
requirements

Over 21 years experience
in planning, managing, and
supporting inmate and
customer accounts/projects

Bill Reynolds

AT&T Project
Manager

Overall responsibility for
planning, scheduling,
and managing the
implementation of the
State of New Jersey
proj ect; ongoing
responsibility for
operational excellence

Over 26 years experience
in installing and managing
the operations of public
phone and inmate systems

Roy Chirdo

CCG Service
Manager

Manage the personnel
and systems responsible
for maintaining the
inmate systems

Over 35 years of
experience in designing,
managing, and supporting
network and
communications systems

Tom Klemm

•

AT&T

Implementation
Manager

Plan and manage the
implementation of the
inmate systems

1_1. General
TRE - 279

Over 12 years of
experience in servicing and
supporting smart
payphones and systems
with CCO

1-33

AT&T Inmate/Resident Telephone Control Service

•

Name

Position

Primary
Role!Responsibility

Ycars Experience

John Lavelle

Inmate Financial
Services Manager

Ensure that the State and
counties receive timely
and accurate commission
checks and reports

Over 20 years of
experience with AT&T,
including over 8 years
directly handling inmate
telephone systems and
commissions

To Be
Assigned

On-site System
Administrator!
Technicians

Assist in implementation
and provide ongoing
operational and
maintenance support for
the inmate phones and
calling platform

Trained, certified and
experienced System
Administrators!
Technicians will be
assigned upon contract
award

John Mow

TELEQUIP Vice
President,
Technology and
Production

Provide executive-level
support to ensure proper
corporate commitment
and resource allocation

Over 20 years in
telecommunications in
various product, marketing
and operations positions

Mary Henson
Marvin

TELEQUIP Project
Manager

Assist the AT&T Project
Manager and
Implementation Manager

Accomplished project
manager with extensive
experience at TELEQUIP

Lorenzo
Smith

TELEQUIP
Technical Services
Manager

Provide remote technical
and operational support
to AT&T technicians

Over 7 years of experience
in information technology

Broda
McAlister

TELEQUIP Quality
Assurance Manager

Provide quality
assurance oversight of
TELEQUIP products
before they leave the lab

Over 6 years of experience
with the TELEQUIP
platform

It is important to note that these are just the key people that will be involved in

the installation and maintenance ofthe proposed systems. Additional personnel
and organizations within AT&T Team will provide support for various
implementation, operational, and maintenance functions.

•

The key to the successful implementation of any project is thorough planning and
expert project management. The AT&T Project Manager (Bill Reynolds) will be
responsible for leading the AT&T Team in the implementation of the proposed
services. Bill is trained and experienced in AT&T's "Project and Implementation
Management" methodology, which has been used to successfully implement hundreds
of projects similar in size and scope to the State of New Jersey.

_ A1&T

1.1. General
TRE - 280

1-34

AT&T InmatelResident Telephone Control Service

•

As the AT&T Project Manager, Bill Reynolds will be responsible for the following:

• Oversee the total installation of service to each correctional facility
• Coordinate with the local and/or interexchange telephone companies
concerning installation and maintenance of all inmate telephones

•

Ensure that no equipment or facilities that would result in charges to the State
are ordered or placed in service without a written order from the State

Figure 1-4 on the following page outlines additional roles and responsibilities of the
AT&T Project Manager.
AT&T has provided a detailed resume for Bill Reynolds, AT&T Project Manager, as
well as other key project/implementation team members, in Part II, Organizational
Support, Experience, and Qualifications.

•

•
~ ATa.T

1.1. General
TRE - 281

1-35

AT&T Inmate/Resident Telephone Control Service

•

AT&T Project and Implementation Management
Project
Development

0
0
0

0
0

0
0
0

0
0

Project
Planning

0
0
0

0
0

•

0
0

Project

Implementation

0
0
0
0
0
0

Customer
Acceptance

0
0
0

Project
Closure

Confinn project scope with the State.
Verify that all technical documentation is in place.
Assemble team members (e.g., Work Center managers, billing managers,
subcontractors, and equipment vendors).
Verify roles and responsibilities.
Begin negotiating due dates with all entities and confinn equipment
orders.
Review interface requirements of each project component.
Document all commitments.
Prepare initial timeline for total project and begin identifying critical
milestones.
Keep the State infonned of progress.
Establish kick-off meeting with the State.
Develop an Implementation Plan (draft is submitted).
Develop the Subcontracts Management Plan.
Prepare a Work Breakdown Structure (WBS) to establish the sequence of
events for the project and final critical data path.
Identify jeopardy situations.
Confinn that al1 necessary resources/training/personnel are available for
the project.
Identify communication status requirements.
Develop Cutover Plan, including:
- Sequence of activities to be perfonned and responsibilities
- Jeopardy and escalation procedures
- Contingency plan
- Change control procedures
Review and track orders.
Hold status meetings.
Resolve jeopardy issues as they occur.
Provide continuous status to the State.
Verify that al1 commitments are met and the facility is ready for cutover.
Execute cutover plan.
Invoke contingency plan if cutover cannot be completed.
Invoke change control.
Verify completion of cutover.
Hold post project review meetings to detennine customer satisfaction.
Provide maintenance life-cycle contacts and procedures.
Complete administrative documentation and ensure all inventories are
updated.
Provide service specific Measures of Quality based on customer
expectations.

Figure 1-4. AT&T Project and Implementation
Management Responsibilities

•
-

ATs.T

1.1. General
TRE - 282

1-36

AT&T Inmate/Resident Telephone Control Service

•

C. Responsibilities for Installation
The AT&T Implementation Team has responsibility to ensure that:
•

The master installation schedule is developed, coordinated, and maintained.

•

The performance of contractual obligations is tracked.

•

Reports comparing task/schedule baselines against current performance are
prepared.

AT&T's overall responsibilities include the following:

•

Hardware equipment selection and certification to ensure that all
equipment procured, delivered, installed, and operated for the State
conforms with technical specifications and is compatible with the network.

•

Initial site survey and preplanning meetings for each site are completed;
prepare checklist.

•

Track and monitor the transition and implementation progress to ensure
expeditious delivery of services.

•

Drawings, specifications, and engineering changes to assure that materials,
equipment (hardware/software), methods, and operations reflect current
technical specifications and operational requirements.

•

Testing and examination of all features and operability to assure that test
practices and equipment provide the means for optimum evaluation of
characteristics subject to inspection.

•

Reliability, maintainability, and availability assessment to assure life,
endurance, and continued readiness of the inmate phone system.

•

Technical documentation, including drawings, specifications, handbooks,
manuals, and other data to provide a comprehensive record of inmate
phone system configurations.

•

Apply standard quality assurance methods and procedures throughout the
term of the contract to ensure Team contract compliance, program
performance, and monitoring of subcontractor activities.

Program management controls, administrative reporting systems, detailed
implementation plan, and the installation schedules will provide the State with current
implementation status as well as overall contract, network, and system performance.
AT&T will provide detailed status reports during the installation process. Any
potential scheduling changes can be anticipated from these reports and implemented in
advance. When installations are completed, written reports will be submitted to the
State. The Implementation Manager will maintain a master list of sites and track all
installation activity to the Implementation Plan and Project Schedule. AT&T will
provide both weekly and on-demand updates.

-_ AT.T

1.1. General
TRE - 283

1·37

"
•

AT&T Inmate/Resident Telephone Control Service

AT&T will use automated program management tools, network management, and
control systems that monitor implementation progress and system performance.
AT&T will be solely responsible for the compatibility of the service and
equipment with all circuits and facilities provided to meet the requirements of the
specifications.
AT&T will submit a final Implementation Plan to the DOC and JJC for review and
approval.
The State of New Jersey will be responsible for providing the following support to
assist in the implementation:
•

A designated contact person in each facility to coordinate the day to
day activity

•

Access to buildings and facilities

D. Overview of Implementation Activities

Following is an outline of the major activities that take place during the PreInstallation, Installation, and Post-Installation phases.

•

Pre-Installation Activities
Item

Activity

Description

Contract Signed

The award and signing of the contract officially
begin the implementation process.

Meeting Schedules
and Contacts
Established

Establish a schedule of regular meetings and
attendees between the AT&T Team and the State
of New Jersey. IdentifY primary contacts
("Facility Manager") for all State facilities
involved in the implementation.

Initial
Implementation
Meeting

The AT&T Implementation Team meets with the
State to discuss and finalize the full
implementation plan so that potential obstacles
are considered and contingency plans are made.
Issues such as specific features to be installed,
day to day contacts, working processes, branding
requirements, etc. are addressed.

AT&T

1.1. General
TRE - 284

1-38

•
•

•

AT&T Inmate/Resident Telephone Control Service

Item

Activity

Description

Site Surveys

Site surveys are conducted to determine the
specific requirements of each facility, including
cable, electrical, equipment, and phone
locations. The AT&T Implementation Team
will work with the appropriate State and facility
representatives to determine dates for site
surveys at each facility.

Implementation Plan
and Schedule
Finalized

AT&T will submit a Final Implementation Plan
and Schedule to the State for review and
approval.

Service Orders
Issued

Orders are issued for inmate telephones, dial
tone for phone lines, electrical, conduit, and
cable (if needed).

WAN Connections
Ordered; LAN!
Equipment/Cable
Installations
Scheduled

Network, cabling, and necessary hardware
requirements are finalized and installations are
scheduled.

Site Branding
Developed

This refers to the recorded message heard by the
called party, which identifies that the call is
coming from the "The State of New Jersey
Correctional Facility." This begins the
production of chips, which contain this digitized
message.

Employee
Information/Security
Check

AT&T will provide information on employees
who will participate in on-site installation
activities for purposes of security checks and
clearance as required.

Establish
Conversion Plan
with Current Vendor

AT&T will coordinate with current vendor(s) to
ensure that the conversion to new service goes
smoothly and without service interruptions.

Station equipment
shipped

Station equipment is shipped to the facility.

•
-

AT8.T

1-39

1.1. General
TRE - 285

AT&T Inmate/Resident Telephone Control Service

•

Installation Activities

•

Item

Activity

Description

Install telephone
equipment

Install new telephone station equipment. AT&T
will schedule all implementation and cutovers to
minimize downtime and perform all work at hours
as directed by the State.

Inmate Computer
Equipment
Assembled, Staged,
and Delivered to
Sites

The inmate system equipment is assembled and
forwarded to a staging and testing area prior to
shipment. The system is typically shipped two
weeks prior to cutover.

Admin/LIDS
Installation

Configure the Admin/LIDS

Feature Selection
Finalized

Options in system design and operation are
addressed .

Training Planning
and Materials

Deliver Training Materials and finalize training
requirements, attendees, locations, and schedules.

On-site Installation
ofInmate Systems

Install computers, communications links, and other
equipment. Perform System Integrity checks.
Prepare and install systems as specified in the
appropriate "Installation, Test, and Maintenance
Manual."

Software Installation
and Test

System software for the inmate system is installed,
programmed, and tested.

System Data
Conversion

Data from the old system is converted to the new
system, block database online, remote system
check.

Cutover

Phones are cutover line-by-line and tested to
ensure no interruption of service. AT&T will
notify the State five working days prior to an area
being cutover. AT&T will schedule all cutovers to
minimize downtime and will perform all work at
hours as directed by the State. Service affecting

AT&T

1.1. General

TRE - 286

1-40

AT& T Inmate/Resident Telephone Control Service

•

Item

Activity

Description
cutovers will be accomplished at night or on
weekends and will be scheduled in advance with
the facility manager and the DOC and/or nc.
AT&T will ensure that all installed services have
been tested and made ready for use prior to
cutover. The cutover is complete upon successful
completion of the final system test, at which time
the State should issue written notification that the
installation has been accepted.

•

Clean-up and Final
Acceptance

Installation is complete and the administrator takes
charge of the system.

System Training

The AT&T Team conducts system training in
accordance with requirements.

Post-I nstallation Activities
Item

Activity

Description

Post-Installation
Activities

Following are the post-installation activities that
occur in a typical system deployment.
•
•

Validation
Block Number Process

•
•

Daily Downloads
Call Detail Records

•

Daily System Check

•
•
•
•

Call Rating
CDR Conversion
Diagnostics
Remote Maintenance

•
1.1. General

TRE - 287

1-41

AT&T Inmate/Resident Telephone Control Service

•

E. Description of Implementation Processes
Following is a brief overview of how AT&T's implementation processes will meet
the State's requirements and assure a smooth, successful transition.
1. Premise Installation

AT&T will schedule all implementation and cutovers to minimize downtime and
perform all work at hours as directed by the State. Formal installation procedures
and guidelines are followed and testing procedures completed before cutover.
Installation Site Technicians will be given an orientation to become familiar with
the proposed system and the State's operations and expectations prior to the
installation.

2. Hardware Testing and Implementation

•

The bum-in period is a minimum of 48 hours on the complete major electronic
subsystems. The inmate service equipment will be "stress" tested for a minimum
of 48 hours prior to shipment and installation. The stress test includes a call
generator producing over 100,000 calls in the 48 hours to stress test the equipment.
Following the electronic subsystem bum-in period, the subsystems are loaded with
an appropriate firmware and software set and connected into an appropriate test
facility, in most cases being a full, "up" system equivalent to a complete field
installation. Technicians then fully exercise the system by running tests that
examine all of the functions the system may be expected to perform in the field.

3. Testing and Cutover
The State's functional requirements, hardware and software, installation
procedures and schedules, and post-installation and test results provide assurance
that all phases of the installation are met. During the on-site installation, installers
and system administrators go through a point-by-point system check to verify that
all features function properly.
Each phase of installation and system testing is performed as quickly as possible
without impacting day-to-day normal operating conditions. In addition,
installation and system testing are executed with minimal system downtime.
Installation and system testing are conducted to ensure proper working conditions
at each site. The successful completion of tests will allow the State to accept the
services delivered under the contract.

4. Acceptance Tests for Inmate Systems

•

The AT&T Team will perform comprehensive acceptance tests on all components
of the inmate systems to ensure proper operations and to validate functionality.

- AT&T

1.1. General
TRE - 288

1-42

AT&T Inmate/Resident Telephone Control Service

•

5. Project Controls and Quality Checks
Timely execution and completion will be monitored using scheduled completion
dates. Implementation or operational problems will be identified and corrected on
a priority basis. Summary reporting, trend analysis, and schedule monitoring will
facilitate tracking problem correction.
Reviews of installation status will be held throughout the installation period. In
addition to design reviews, internal technical reviews chaired by senior technical
staff will be held periodically. AT&T recommends weekly status meetings with
the State throughout the installation period. During these meeting, we will detail
our progress to date and upcoming installations.
Program management controls, administrative reporting systems, detailed
implementation plans, and the approved installation schedules will provide the
State with current implementation status as well as overall contract and network
performance.
The AT&T Contract Account Manager will perform quality checks on the system
and schedule continual follow up checks.

6. Problem Management

•

Problem avoidance will be the primary method of problem management. For all
phases of implementation, operations, and maintenance, the management focus
will be on early identification of any performance issues that could develop into
problem areas. As potential problem areas surface, direct appropriate action will
be taken to identify and eliminate the cause for concern. The State will be
informed of progress in determining solutions and will receive a summary of the
problem, the corrective action being taken, and resulting recommendations.
Problem resolution may include procedural modifications, technical interdiction to
improve service delivery, actual reconfiguration of system assets, or repair of
system components.
AT&T will use a comprehensive system of automated program management tools,
network management tools, and control systems to monitor implementation
progress and system performance.

7. Reporting

AT&T will provide detailed status reports during the installation process. Any
potential scheduling changes will be identified and addressed prior to impacting
the installation schedule. When installations are complete, written reports will be
submitted to the designated State representative for sign off. The AT&T Project
Manager will maintain a master list of all sites and track all actual installations to
the Project Schedule. The State's designated representative will receive weekly
updates, as well as any additional information as requested.

•
-

ATaT

1.1. General
TRE - 289

1-43

"
•

AT&T Inmate/Resident Telephone Control Service

8. Training
AT&T will provide system training for designated State personnel, covering the
complete system with a system user guide. All training is provided by employees
of AT&T and/or subcontractors that have gone through certified training provided
by AT&T and/or system manufacturers/providers.
AT&T will provide on-site or classroom training for various levels of facility staff
including system administrators, special investigators, and data entry specialists, as
appropriate. AT&T will provide a combination of instructor-lead training and onthe-job training which emphasize hands on demonstrations to familiarize
participants with the system.

F. Proposed Implementation Schedule

AT&T has proposed a realistic implementation schedule that will ensure a smooth,
high quality implementation of the proposed communications facilities and inmate
call systems. Our primary objective is to ensure that all equipment and facilities
are installed, tested, and cutover with minimal to no disruption to the State and its
daily operations.
A high-level view of AT&T's proposed implementation schedule is provided in
Figure 1-5. This timeline is based on milestones specified in the RFP. For
example, per Section 7.17 of the RFP the Implementation Plan is presented to
DOC and JJC for approval 41 days after contract award. To meet the State's quick
implementation objective, AT&T recommends that the Implementation Plan be
developed, reviewed, and approved as early as possible after contract award.

•

Upon contract award, AT&T will work closely with the DOC and JJC to develop
and refine both the Implementation Plan and the Implementation Schedule to meet
the State's needs and objectives .

•

ATfLT
... 1.1. General

1-44
TRE - 290

•,

•

•
AT&T Inmate/Resident Telephone Control Service

AT&T Preliminary Implementation Timeline
Weeksf..om Bid submission

Notice of Demonstration

-_-_=--__-__-,

Demonstration on·line

''--l_-._-_-.__-._-._-__

Demonstration Duration 6.1.8
Demonstration Duration A3Q30
Contract award to AT&T
Weeks from Contract Award

Create Implementation Team

, I

Implementation Meeting 7.17

, I

6
I

Implementation Plan approved 7.17

I 7

RTS Issued for Circuits 7.17

Weeks from RTS
Circuit info to DOCS or JJe

poe 7.17

L!..G

Circuits Installed

112

Sites Installed 3 per week

20,

Training Complete
System Acceptance
Weekly Status

Figure 1-5. Proposed Implementation Schedule

ATs.T

1.1. General

TRE - 291

1-45

"
•

AT&T Inmate/Resident Telephone Control Service

AT&T proposes the following initial site implementation sequence and will work closely with
the DOC and JJC at the 41 day meeting to further refine/define the sequence

•
** Since AT&T is the incumbent prime vendor, we will "lead" the current
inmate platfonn vendor to use the PIN infonnation on both the new AT&T
Inmate System and the incumbent platform. This will allow us to cover all
inmates processed through the Central Reception & Assignment Facility

while the transition of the 27 sites takes place ..

•
-

AT&T 1.1. General

1-46
TRE - 292

AT&T Inmate/Resident Telephone Control Service

•

1.2. Basic Service
1.2.1. Reliability/Availability
RFP References: Sections 6.2.1 and 7.7.1
AT&T understands and complies.
AT&T's network will meet or exceed all industry standards and the State's
Performance Standards (SPS) as specified in Section 1.2.2. below.

1.2.2. State's Performance Standards
RFP References: Sections 6.2.2, 7.7.2, and Schedule F
AT&T understands and complies.
AT&T will meet or exceed the State's Performance Standards 24 hours a day, 365
days a year. These include:

•

Network Performance Standard. All service will meet or exceed SPS at a
99.999% performance level. AT&T's "Defects Per Million" performance is
less than 120, which means that of every one million calls placed on the AT&T
network only 120 do not go through the first time due to a network failure.
That equates to a network reliability rate of99.9998%.

•

Scheduled Maintenance Notification. AT&T will notifY the DOC and/or JJC
POC 72 hours prior to any scheduled maintenance downtime.

•

Mean Time to Respond. AT&T will respond to and begin resolving reported
troubles on voice circuit problems within 30 minutes, unless the DOC and/or
JJC POC assigns a high severity, in which case, AT&T will begin trouble
resolution immediately. AT&T will provide a verbal response to the DOC
and/or JJC POC hourly.

•

Mean Time to Repair. AT&T will prioritize and restore service based on the
severity level of the trouble. AT&T will meet the following service restoration
standards:

•
-

AT&T

1.2. Basic Service

TRE - 293

1-47

AT&T Inmate/Resident Telephone Control Service

•

Severity
Level

Definition
--

Outage Cleared '
Within
---"
24 hours

An equipment/service condition or
malfunction not critical to the DOC or JJC,
and services can effectively continue until
repairs are completed.

An equipment/service failure or malfunction
that is not currently impairing the DOC or
JJC's ability to provide service. However,
the occurrence of additional failures or
malfunctions prior to repair would cause
reduced operational capacity.

8 hours

An equipment/service failure or malfunction
that prohibits the DOC or JJC's ability to
provide acceptable service. All or partial
service is limited to a reduced capacity when
25% or more of the facility is out of service.

4 hours

An equipment/service failure or malfunction
that significantly impairs the DOC or JJC's
ability to properly process outgoing calls,
and exists when a facility is to a large extent
out of service.

2 hours

•

Provisioning Due Date. AT&T will work with the State to install all new
circuits and telephones (post initial installation) within three days of order
receipt. AT&T will complete additions and/or changes to the software of each
system within 24 hours unless deemed a high severity by the DOC or JJC, in
which case AT&T will implement the software addition and/or change as soon
as possible. Once a firm due date is provided, service will be operational by
5:00 p.m. on the due date.

•

Failure Reporting Process. AT&T will provide the DOC and JJC a single
point of contact, accessible via a toll-free number, for problem reporting and
maintenance requests. The AT&T Inmate Services Support Desk will be
staffed 24 hours a day, 365 days a year to receive and respond to trouble
reports. AT&T will respond to trouble reports and begin the actual diagnostic
process of resolving the problem within 30 minutes of notification.
AT&T will provide the DOC and/or JJC a verbal report of trouble clearance
within one hour of the trouble clearance. If required, AT&T will provide the
DOC of JJC POC a written report (trouble ticket) listing the time and date of
notification, response, and restoration of service along with the description of
the identified trouble upon request.

A......

KUII

1.2. Basic Service

TRE - 294

1-48

AT& T Inmate/Resident Telephone Control Service

•

1.2.3. Call Billing
RFP References: Sections 6.2.5, 7.7.3, and Schedule G
AT&T understands and complies.
AT&T has provided rates for calls on Schedule G. These rates will be capped for the
duration of the initial contract.
AT&T will not begin billing calls until an off-hook, voice acceptance, and interactive
signal is received from the called number. AT&T will provide call detail for every
outgoing call.

1.2.4. Remote Access Software Arrangements
RFP References: Sections 6.2.6 and 7.7.4
AT&T understands and complies.

•

The AT&T Inmate System will provide authorized DOC and/or JJC personnel featurerich remote access capabilities to the system
software and databases via the TOM
Administrative Workstation. AT&T will
provide a TOM administrative workstation
at the Central Control Site and all
correctional facilities at no cost to the State.
The TOM administrative workstation offers
authorized personnel the ability to control
various call processing functions, such as
call number blocking, real-time call activity
viewing, and call detail reporting. PIN and
debit account administration, as well as call
recording management, are also
accomplished from the TOM. User 1D and
passwords are required from an individual
prior to providing access to the system's
utilities. Unauthorized users are denied system access and cannot review data or
affect inmate calling activity.

•

Administrative functions are performed via a user-friendly, easy to learn, easy to use
application running under the Microsoft Windows NT Operating System. A LAN
connection to the Digital ACP provides real-time viewing and processing capabilities.
A VGA monitor, keyboard, mouse, and tower style CPU along with Windows NT and
proprietary software compose the TOM system.

1.2. Basic Service

TRE - 295

1-49

•
•

AT&T Inmate/Resident Telephone Control Service

The TOM administrative workstation will provide authorized DOC and/or JJC
personnel the following capabilities.

a. Individual and Bulk Station Feature Changes
The proposed AT&T Inmate System provides extreme flexibility for
facility/central control of inmate calling. "Facility Metering" allows authorized
administrators to assign rules that control calling by the following entities:
•
•
•
•

PIN
Authorized N umber( s)
Inmate Phone
Cell Blocks or Groups of Phones

•
•
•

Rate Types
Call Types
Globally

Rules established will detennine operating hours, call duration, allowed calls, total
activity, free calling (when pennitted), and privileged (non-recorded) calls for the
entities listed above. Operating hours will limit calls to certain days of the week
and times of day. Call Duration will limit the amount charged for a call and the
call length. Allowed calls will allow or disallow phone calls based on inmate PIN .
Activity Guard controls call activity using a time scope and maximum number of
minutes or dollars allowed. Free Call Minutes allows the assignment of a
designated number of free minutes as well as the call type to which they apply.
Privilege Calls or calls exempt from recording and monitoring can be established
by PIN, called number, or inmate phone. Multiple rules can be established per
facility. The most specific rule will apply. For example, if a phone is set for
operating hours of 8:00 a.m. to 5:00 p.m. each day, but a specific inmate PIN is
only allowed to place calls from II :00 a.m. to 3 :00 p.m. each day, the rule for the
PIN will apply.

•

Rules applied on site/centrally via the TOM Administrative Tenninal are effective
with the very next call placed on the system. Requests for changes required up to
six months in advance should be scheduled with AT&T. AT&T site
administrators will then apply these changes accordingly.

b. Query Information
The AT&T Inmate System will provide the State extensive online query
capabilities through the TOM administrative workstation. Queries can be
perfonned at the facility level (partitioned database) or the entire system level
(across all databases) .

•
-

ATs.T

1.2. Basic Service

TRE - 296

I-50

AT&T Inmate/Resident Telephone Control Service

•

For example, to view phone/usage status in real-time, authorized users simply
click the "View Current Phone Status" icon on the TOM. As illustrated in Figure
1-6, the "View Current Phone Status" window displays the following information.

5.~

00 :0&
.10:00

7.eeond.

10.ec:onds
l!S • .,or>cb
E...

AII,.f"4

...

as>:
_

_30o""""","",.

T==r~~,,!:c.!.~~~--'
.lZD-XX
.lZ.l-XX

.1.22-00

1.2.4->0<

Cl~

.D.

... WALll

.noTY
CUP-RaNT

'D7

PHOH. STA.TUS V.l _ _
Local CIt
-

0::-"

.....,

«.

'c.
,..

_
Loe.l

C.le

<C.

• D>

,,co
,,,

..
.....,
,,C,

08: 1.5

Phon. On Hoo,"
eONU.CT/TA.LK
Pho. . . On Hook

00:06

Phon.

On Hook

00:06
0':42
O",;S3
00:05

Ohon.
Phon.
Phon.
Phon.

O~
lIoolor
On lIook
On H ook
On Hook

07/2,/9Y
210···
O"':S. COUN&CT/TA.LK
Phon. On Hook

00:06
00:0 6
07: 2.1
0':00
09;S.
00:53
00:06
O'=Z:!i>
0,,50
0': 31

Phon. On Hook
Phon. 0 .... Hook
Phon. On Hook
eONN.CT/YA.LK
Phone On Hook
Phone On Hook
Phon. On Hook
NIlT.ORK A.CTXV •
Phon. On lIook

00:0.

ph o ne On Hook

0 ' : .. 3
00:0 0;

Pho...

•

On Hook

Phon. On >loolll
0':58 CO NNaCT / T~LK
00: 06 phone On lIook
O,:~,
COHN.CT I TALK

>D •

•

IOh .. ,.... On II .. .,,,,

()"':SZ
.Lo:OO

•••

.-- - . '"..
tZS-oo

<: ...1

p~on.
On »ook
Oft Hook / l>ia,1

on H oo k

Figure 1-6. View Current Phone Status Window

A ACP and phone ID i.e. (209) 2=ACP number, 09=phone ID
B = Trunk ID (The trunk number that the ACP uses to dial the number)
C Phone [Zone Location] (Phone location)
D = Search for (By any of the information displayed on the screen. i.e. Phone,
Trunk, PIN)
E = Inmate ID Code (PIN) if applicable
F = Call type (Local or Long distance, collect or debit)
G= TNI (Terminating Number Identification), also known as Dialed Number

"#" at the beginning and end of the TNI indicates this call is privileged
(Not subject to monitoring or recording.)

"*,, at the beginning and end of the TNI indicates this call is an alert call

•

and is being recorded.
H = Begin time of the call
1 = Current status of the call
J = Call Duration
K = Line selected by the user via the mouse

_ A11&T

1.2. Basic Service

TRE - 297

I-51

AT&T Inmate/Resident Telephone Control Service

•

The main window is a real-time picture of the activities taking place on the
phone system. From the Options tab at the top of the window, users have the
following options:
Update: This option allows user to choose how often the screen
should be updated (5, 7, 10, 15 or 30 seconds)
RefreshiRescan: This option allows users to update the screen
immediately.
Exit: This option allows users to exit the View Current Phone Status
program.
The SEARCH function allows users to query the system by any information
displayed on the screen. This allows users to sort by caller (Inmate PIN or
!D), telephone (Phone !D, Trunk !D, or Phone Location), call type, and
number called (TN!).

Reports
AT&T and the proposed inmate calling system offer a wide variety of call
detail and management reports that will meet and exceed the State's
requirements. The State can generate a variety of standard reports or use the
customized "ad hoc" reporting capabilities via the TOM administrative
terminal. Reports can be generated at both the facility level and centralized
(State) level.

•

Upon contract award, AT&T will work with the State to determine the desired
content and format of reports. AT&T will train DOC and JJC personnel on the
TOM administrative workstation and its reporting capabilities during the initial
training provided as part of the implementation.
The following table illustrates the standard reports typically available via the
on-site TOM administrative terminal. Reports can be generated at any time
and for user-defined time periods.

•

AT&T

1.2. Basic Service

TRE - 298

I-52

•
•

AT& T Inmate/Resident Telephone Control Service

Call Summary Report,
Complete Totals

This report is provided as a summary "snapshot" of all cal1
activity for the specified date range. Calls can be limited to
completed calls only or all call attempts. (When a
completed call detail report is printed, the totals are
provided as welL)

Call Summary Report,
Daily Totals

This report provides a summary of calls placed by a site and
the revenue incurred by each phone at that site.

Call Summary Report,
Traffic Pattern Totals

This report lists the total number of minutes and charges
incurred for each traffic type (i.e. local, long distance, free,
etc.) for each phone for a specified period of time.

Phone Summary Report

This report provides total calls and minutes by phone and
whether the number of attempts, answered, and/or
connected calls by phone.

TNt Summary Report,
Frequency Sort, Top 10%
Calls

This report lists the total number offrequently called
destination numbers in descending order for a specified
period of time.

TNt Summary Report, TNt
Sorted, Top 10% Calls

This report lists the total number offrequently called
destination numbers in sorted order for a specified period of
time.
This report lists all of the resulting tennination statuses for
all calls for a specified period of time. It includes the total
number of calls and minutes for each end code.
This report lists all calls placed in a 24 hour period in
ascending order by time of day.

End Code Summary
Report, Complete Totals

•

Call Detail Listing by Time
of Day

•
: : ATs.T

Call Detail wi Status
Report

This report will provide line-by-line detail of each
compieted call placed from the facility during the specified
time period. Detail includes dialed number, time, date,
duration, inmate phone, phone zone, and PIN if applicable.
Calls appear in chronological order.

Call Detail wi Status
Report by Dialed Number

This report will list call detail for calls to a single specified
telephone number. Detail includes dialed number, time,
date, duration, inmate phone, phone zone, and PIN if
applicable.

Call Detail wi Status
Report by Phone

This report will list call detail for all calls placed from an
individual inmate telephone. Detail includes dialed number,
time, date, duration, inmate phone, phone zone, and PIN if
applicable.

Call Detail wi Status
Report by Trunk

This report will list call detail for all calls placed from an
individual trunk. Detail includes dialed number, time, date,
duration, inmate phone, phone zone, and PIN if applicable.

Call Detail wi Status
Report by ID Code

This report will list call detail for all calls placed from an
individuallD Code or PIN. Detail includes dialed number,
time, date, duration, inmate phone, and phone zone.

Velocity Report

This report provides a complete summary of the number of
calls placed to a specific number and the total charges
incurred by that number.

1.2. Basic Service

TRE - 299

I-53

AT&T Inmate/Resident Telephone Control Service

•

For ease of use, AT&T has provided sample standard and ad-hoc reports in
Volume II. AT&T Inmate System. Attachment 1. These reports illustrate the
wide variety of summary, call detail, and graphical reports available with the
AT&T Inmate System. They include:

Sample Summary Reports
•
•
•
•
•
•
•
•
•

Call Summary Report, Complete Totals
Call Summary Report, Daily Totals
Call Summary Report - Traffic Patterns Totals
Phone Summary Report
End Code Summary Report
TN! Summary Report, Top 10%, Calls Sorted by TN!
TNI Summary Report, Top 10%, Calls Sorted by Frequency
Velocity Report
Word Search Report

Sample Call Detail Reports
• Call Detail Listing by Time of Day
• Call Detail with Status Report
• Call Detail with Status by Dialed Number
• Call Detail with Status by ID Code
• Call Detail with Status by Phone
• Call Detail with Status by Trunk
• Call Detail with Status by DOC Number
• Call Detail with Status by Facility
• Call Detail with Status by Inmate/Resident Name
• Call Detail by SB! Number

•

Sample Graphical Reports
• Number Calls by Call Type/Status
• Number Calls Per Phone
• Number Calls by Trunk Usage Types
• Number Calls Validated by LIDB
• Number Minutes by Call Type
• Number Calls and Minutes by Call Type
• Number Calls and Minutes by Language Type
• Number Calls and Minutes by Billing Type
• Call Activity by AN!
Authorized State representatives at each facility and at the Central Server/Database
Site can run standard and ad-hoc reports.
To run reports on the TOM administrative workstation, authorized users simply
double click the Report Generator icon from the TOM's main screen. The Report
Generator, illustrated in Figure 1-7, allows users to retrieve specific data for
reports.

•
_

AT&T

1.2. Basic Service

TRE - 300

I-54

AT&T Inmate/Resident Telephone Control Service

•

II!I~

Report Genelator

Site Namels)

ilE~
Inmate PIN

IDialed• Number

Report Type

•

IALL

0:1

+-----0

Report Level

PhonelD

0:1

IALL

•

Phone Location lZone)

•

Begin Date
1_ _

....JI'---"-'m.~2/2000

Roundoff Factor

.-d

End Date

1_ _--11....J0'9!iV~2/2000

•

IiiB
IiiB

Cali Threshold

.-d

+-+-------1

Cancel I

Figure 1-7.. Report Generator Window

The following parameters can be specified for running reports:
A.

B.
C.

Site Name (s):
ACP name(s) from which you want the report generated.
Inmate PIN:
The inmate's PIN ID.
Dialed Number: The number the inmate dialed.

D. Trunk ID:

The physical trunk connected to an ACP port.

Phone ID:

The location of the phone. Multiple phone IDs may be
entered.

Phone Location: Cell location of the physical phone. Reports can be run on
multiple zones (i.e. PODl, POD2). To generate a report for
all PODs, simply type the command "POD" and data from
all PODs will be included in the report.
Report Type:

All - Information of all call types (default).
Collect - The called party has accepted the charges.

•

Debit - Prepaid phone charges.
Free - Free calls (i.e. calls to attorney phone numbers).

ATs.T

1.2. Basic Service

TRE - 301

1·55

AT&T Inmate/Resident Telephone Control Service

•

Report Level:
All - Information about every call attempted (default).
Answer - Calls answered by the called party, but not accepted by positive
answer supervision (DTMF).
Completed - Calls that were answered, accepted, and proceeded long
enough to imply a conversation occurred and then terminated.
Dial - All the events that took place in the phone system that did not reach
the network.
Network - The dial events that reached the network, but were not
answered.
I. Begin Date: Select the begin date of the report by clicking the ( ... ) field.
J. End Date: Select the end date of the report by clicking the ( ... ) field.
K. Roundoff Factor: Allows users to round the time of the call to the nearest
minute.
L. Call Threshold: Number of seconds the calling system uses to determine a
call.
Reports are available online 24x7x365 from each facility or from the Central
Server/Database Site within seconds of request (depending on the report period
requested).

•

Authorized users can also retrieve individual call detail records or a series of call
record over a user-defined period of time based on the called number using the
TOM administrative terminal.
The Report Generator, shown in Figure 1-7 above, will allow users to search call
detail records based on the Dialed Number (the number the inmate dialed) and
specify the time period (Begin Date and End Date). Additionally, for real-time
status of calls, users can user the View Current Phone Status function shown in
Figure 1-6 above.

d. User Identification

The TOM Administrative workstation and the central administration systems
require the user to enter a login ID and password prior to accessing system
functions. All operating and application software is subject to password security
clearance. AT&T will assign passwords to authorized users as directed by the
DOC and/or JJc.
The DOC and/or JJC can define "user" access and assign "user" privileges via the
User Manager. Upon entering a user ID and password, each level will be
restricted to the system functions allowed under that level. Functions other than
those specified will not be displayed or available for that user.

•
-

AT&T

1.2. Basic Service

TRE - 302

I-56

AT& T Inmate/Resident Telephone Control Service

•

As illustrated in Figure 1-8, AT&T recommends the creation of various classes of
users.
I!!I~

Use, Manager

Usee fok:ies

QpIi:)m

[Full Name

Username

n Administrator_One
Ii Administrator_Two
n Inquirer_One
Ii

Heb

!Description

Inquirer_Two

Network Admin

n T elequipSupportLogin
User_Four
n UsecOne
n User_Three

Ii
Ii

User_Two

:Ocscription

Groups

Administrators
Backup Operators
Guests

Inquirers
Network Administrators
Power Users
Replicator

SupeJVisors
Telequip Support
Users

some overnde capabilities, able to wnte reports
Members can bypass hie security to back up files
Users granted guest access to the computer/domain
reod-only access to limited omount of reports
oble to reconfigure network and system-level oreos
Members con share diredories e.nd printers
Supports fila replication in adamoin
controls user accounts. full management system e.ccess
able to reconfigure low-level telephony system
read /write access to most aree.s

Figure 1-8. User Manager

•

Items may be added or deleted from the "user" profiles based on specific facility
requirements. For example:
Supervisor. A supervisor can typically add, modify, or delete passwords and
has access to all system functions.
Network Specialist. A network specialist is provided access to all functions
relating to the Wide Area Network (WAN) and its functions.
Administration. Administration typically has access to all system functions
excluding password setup and network control.
User. A user is typically allowed access to all system management functions,
including PIN and Debit Account Administration, Reporting, Viewing Active
Calls, Playing Back Recordings, BlockinglUnblocking numbers, and disabling
phones.
Inquirer. An Inquirer typically may view call detail, but will be unable to
make modifications.
Authorized AT&T technicians will have access to all functions for the purpose of
assisting with the administration of the system and for the purpose of
troubleshooting problems. Passwords used by authorized employees for the
purpose of system programming and remote support access are kept in strict
confidence.

•

AT&T provides user activity tracking through a program known as "When, What,
Where." All activity is logged and may be presented in report format. The

ATr.T

1.2. Basic Service

TRE - 303

I-57

AT& T Inmate/Resident Telephone Control Service

•

activity log includes the user login id, date, time, program accessed, and activity
performed.

e. Other Administrative and Programming Functions
Each institution/center will be able to perform administrative and programming
changes on-site via the TOM administrative workstation. The Centralized
Server/Database Site will have the ability to perform the following for any or all
facilities. Each facility will have the ability to perform the following for the
facility:

•

Assign and manage inmate ID codes (PINs). PINs can be assigned at the
network (central administration) and institutional levels. (See below for
additional details)

•

Assign and manage specific calling options and privileges for each ID or
inmate. Specific calling options and privileges for each ID can be managed
from the network (central administration) and institutional levels.

•

Create and manage the Allowed Call List of inmates. Allowed Call Lists
can be managed from the network (central administration) and institutional
levels.

•

Block, unblock, or edit blocked numbers in real-time via the Dial Plan
Manager. Blocked number management can be accomplished from the
network (central administration) and institutional levels.

•

Change passwords and other security features. Security functions can be
managed from the network (central administration) and institutional levels.

•

Manage HearSay monitoring and recording activities. Recording activities
typically occur at the institutional level and can be programmed to occur at
the individual call, individual PIN, and phone or group of phones level.
Monitoring activities also occur at the same levels as recording, and may
also be accomplished at the central administration level as well.

•

Track all administrative user activity. Administrative user activities are
managed from the institutional level.

•

View current phone status via a real-time call activity display. View
customer phone status is available at the network (central administration)
and institutional levels.

On-site System Administrators/Technicians will manage all PIN functions via the
centralized TOM administrative workstation. All updates will be stored in the
centralized database. The centralized database will be housed on a RAID server
providing security and redundancy. Via the Centralized TOM administrative
workstation(s), the System Administrators/Technicians and/or authorized users in
each facility will be able to perform the following functions.

•
-

ATs.T

1.2. Basic Service

TRE - 304

I-58

AT&T Inmate/Resident Telephone Control Service

•

Scan and assign personal authorization (JD) codes to each inmate. The
DOC and/or JJC can supply these numbers. The system will automatically
generate a PIN for the JD code. JD codes can be assigned, edited,
removed, and managed via the user-friendly, Windows-based TOM
administrative workstation. Additionally, specific calling options and
privileges can be assigned to each JD or inmate.
I!lIiIEI

''''III()l~_

P"J ~~->-

I
S_d>

'I .

rJjJ,.'ft:~ _.. I~
J
ano
OOIA•.,,,,,UM .. _.

2120

TNl.AW;pfiJ~

. Amndr..r..,Hcli .;.,..." ~ .. "".'-.
HddR,"-

-" -""--.~.

•

Figure 1-9. Main Menu for User ID and
PIN Management

• Create the Allowed Call List for inmates via the user-friendly, Windowsbased TOM administrative workstation. The DOC can add, edit, and
remove numbers that can be called by each inmate. Input fields include:
Terminating Number Identification (TNI) - The allowable dialed
number
Description - Name of called party
Collect Calling Authorization - Check to enable collect calling
Debit Calling Authorization - Check to enable debit calling
Administrative Holds/Reason - Allows users to enter an
administrative hold and the for the hold
Notes - Users may enter any special notes on an account
•

Edit entries in the inmate calling database. By selecting the edit function ,
authorized users can edit items such as JD codes, TNI (allowed calling
numbers), and calling privileges .

•
1.2. Basic Service

TRE - 305

1·59

AT&T Inmate/Resident Telephone Control Service

•

• Block calls to a specific telephone number on all telephones even though it
is permitted on inmate calling lists. The Dial Plan Manager is used to
block, unblock, or edit blocked numbers.

Block TNI
Enter the TNI

.cancel

Figure 1-10. Blocking Calls via the
Dial Plan Manager

•

Training
AT&T will provide on-site training for designated State employees on the inmate
phone system, including the monitoring and recording system. AT&T will train
designated employees at the Central Office and up to five employees at each DOC
and/or JJC site.
Users can typically become fluent in the operation of functions the institutions
may need to access for themselves by the end of the one-day training session
provided as part of the inmate system installation. This training class, combined
with and user guides that provide simple, step-by-step instructions and the intuitive
easy-to-use design of the TOM applications and programs, enable users to quickly
learn and use system functions.
The following training will be conducted as part of the implementation process .

•
1.2. Basic Service

TRE - 306

1-60

AT&T Inmate/Resident Telephone Control Service

•

Objective

Ensure designated personnel at each facility are fully trained in the
administration and management of the inmate system.

Training
Topics

Topics to be covered in this training will include:
•
•
•
•

Inmate call process
Communicating change requests to administrators
Reporting Options and Queries
TOM Administrative Terminal security and general
information

•

Call number blocking and privileged number entry

•

PlNlDebit Account Management centrally and/or locally

•
•

HearSay Operating Instructions and options
TOM and Hearsay as investigative tools

•
•

Trouble Reporting Procedure
Remote monitoring, remote playback, recording, and data
access capabilities

•

Recording Storage Management centrally and/or locally

•

Emergencies - phone shut-down, reporting, service issues

Sessions and
Format

The training sessions will be half-day sessions at each site on a
mutually agreed upon date and time. The format will be an open
training session using a multimedia presentation, printed materials,
and a question and answer session. Each session participant will
receive a binder with documentation on each training session topic.

Attendees

The sessions are targeted for site project coordinators and/or
investigative staff depending on the location of the training and the
needs of the State. The ideal training session size is five people to
allow for extensive one-an-one training and exchanges .

•
-

AT&T

1.2. Basic Service

TRE - 307

1-61

AT&T Inmate/Resident Telephone Control Service

•

1.2.5.

System Administrator

RFP References: Sections 6.2.7, 7.7.5, Schedule H

AT&T understands and complies.
AT&T will provide full-time, dedicated System Administrators/Technicians (SATs)
located at State facilities, for expert, personal support. The number and location of
SATs will depend on the Service Plan option selected by the State of New Jersey.
Please see the Service Plan Option discussion under Section 7. Personnel for complete
details.
System Administrators/Technicians will perform the following functions:
•

Support of daily operations, including scanning of bubble forms

•

Software maintenance

•

Station installs, moves, and changes

•

System software additions, changes, and deletions

During normal business hours, State personnel can report any trouble or request
assistance from the SA Ts. The SA Ts may also be contacted after hours via pager or
cell phone. At all times, the SA Ts are supported by the AT&T National Service Desk
(accessible via a toll free number) and certified local field technicians .

•

All aspects of the irunate systems and communications network will be administered
by the on-site SATs. The SATs will track all trouble calls, maintenance issues, carrier
partner issues, etc. to provide a seamless, unencumbered means of reporting troubles
for the State. The SATs, through a daily review of the dynamic reports available
through the TOM, can proactively identify irunate stations that may be in trouble.
Most customer service issues or problems will be handled by the on-site SATs. The
SA Ts will have the personal training and skills, the ready access to spare parts, and the
operations support infrastructure and resources required to effect rapid repairs,
minimize downtime, and thereby provide the highest levels of service to the State.
The on-site SA Ts will initiate internal or external escalations as needed to restore
service and will engage the assistance of appropriate tiered support to resolve service
performance issues.
The on-site System Administrators/Technicians will be supported by a combination of
resources from the AT&T Team to ensure premier maintenance service for all aspects
of the proposed system. All maintenance and support personnel will be thoroughly
trained on the inmate systems and will be properly prepared with the knowledge,
experience, test equipment, and spare parts to quickly resolve any problems .

•
---

ATs.T

1.2. Basic Service

TRE - 308

1-62

•
•

AT & T Inmate/Resident Telephone Control Service

1.3. Inmate/Resident Telephone Control
Service
RFP References: Sections 6.2.4, 6.3, 7.8, and Schedule I
AT&T understands and complies.
The AT&T inmate/resident telephone control system will be programmed to allow
selected outgoing, station to station, collect calls only. Authorized calling numbers
will be reviewed and authorized by the DOC and/or JJC prior to being programmed
into each system.
AT&T will program the following organizational numbers into each system for the
general population with no call limit:
• Aids hot line - 800 service
• Ombudsman - 800 service
• Public Defenders Office - 800 service
• Special Investigative Division - collect calls
No other calls will be permitted unless approved by the DOC and/or JJC POCo

•

Each inmate and resident will be assigned a unique six-digit PIN. Each PIN will have
an associated Allowed Call List, which identifies the preapproved numbers that the
inmate or resident may call.
The system will be compatible with existing number assigned to inmates and
residents. AT&T, in association with the State, will obtain the PIN list from the
current vendor prior to cutover. This data will be converted to the AT&T format and
loaded on the system at installation.
AT&T will administer the inmate and resident PINs and all system software. AT&T
will complete all software additions/changes within 24 hours, unless deemed a high
severity by the DOC and/or JJC, in which case AT&T will complete the
addition/change as soon as possible. Software additions/change will typically not
require the system to be taken offline.

•

The DOC and JJC will be responsible for providing the following information for each
inmate and resident on AT&T-provided, State-approved, bubble forms:
• Correctional facility
• Housing unit
• Name of inmate/resident
• DOC or JJC inmate/resident number
• SBI number
• Personal Identification Number (PIN)
• Name of called party (limited to ten friends/family numbers)
• Address of called party

1.3. Inmate/Resident Telephone Control Service
TRE - 309

1-63

AT&T Inmate/Resident Telephone Control Service

•

• Relation to inmate or resident
• Area code and number to be called
• Name of Attorney (unlimited list of legal numbers verified by AT&T through
the NJ Law Directory)
•
•
•
•

Address of Attorney
Telephone number of Attorney
Signature of inmate or resident
Data and authorized signature from DOC or JJC

The AT&T system software will accept all information provided. AT&T has provided
sample bubble forms in Volume II. AT&T Inmate System. Attachment 10. These forms
are strictly samples. AT&T will work the State of New Jersey to custom design the
bubble forms to meet its specific needs.
AT&T will provide scanners at each correctional facility (a total of27) and toll free
access to the system software for administrative use at no cost to the State. AT&T
will scan all completed bubble forms; however, if desired, the DOCIJJC staff may
perform the scan. AT&T will provide a report of successful and failed transmittals on
a daily basis.

•

Debit Call Options
AT&T offers the following three debit call options for inmates and residents. Ifthe
State desires to implement any of these options, AT&T will work with the State to
develop an attractive offer for both the State and inmateslresidents.

1. Pre-Paid Debit Card
AT&T's Inmate Calling System offers the weaponless, pre-paid debit card for use
to call numbers within the North American dialing plan. These cards are in paper
form so they do not become a security hazard. AT&T pre-prints the cards with a
specified dollar amount and a randomly generated PIN. Customer Service loads
the accounts remotely on the system. The cards are sold to the facility and then resold in the prison commissary at face value. The inmate uses the PIN denoted on
the card until the dollar limit is reached. The card is then thrown away and the
inmate purchases a new card with a new PIN. PIN numbers generated for debit
cards are independent of the PIN accounts required for collect calling.
Weaponless cards are being utilized in dozens offacilities with excellent results.
Inmates are afforded an additional calling option while the facility is provided
minimal management and still benefits from ALL fraud control features for which
the system is known.
Denominations and price of the cards are programmable.

•

Figure I-lIon the following page illustrates the call purchase process using debit
prepaid cards.

AT&T

1.3. InmatelResident Telephone Control Service
TRE - 310

1-64

•

•
•

AT&T Inmate/Resident Telephone Control Service

...,..OATsiI'
Customer Contact

(""'tnrne'l SCI' I""

~
Digital ACP

(~ 0

~
Commissary

INMATE

~
C~lbII'Mt:

Inmate T clcphonc System

~:~~;

"~co",,,

•
-Sy,lclll ,\dmini,lrahll

"";L""
"
Faclilly
S,,,, D,'" (""I

"m"",,' ",'

",,',',"" """ C,,, d
I'lace, call

C,"
"od, c,"
A"",,,

',,,d,e,,,,

......•

Dd'ib Account

."",1; ,," e,,'"
SIple, CDR

''''''''''
Ikf1llHI,

Figure 1-\ L Purchase Flow for Debit Prepaid Calling Card

ATsiI'

1-65

1.3. Inmate/Resident Telephone Control Service

TRE - 311

.
g
. ...
f_

•

AT&T Inmate/Resident Telephone Control Service

2. International Only - Inmate Pre-Paid Card
The International Only - Inmate Pre-Paid card provides international calling
capability to inmates/residents. This Pre-Paid card can only be used for
international calling via a toll-free number. The inmate will be prompted in
English with dialing instructions similar to standard PrePaid cards.
This card is not tied to the AT&T Inmate Fraud control platform, so no fraud
controls are applied. However, the inmate platform can track the number of calls
and when the toll-free number is called. Currently, ad hoc reports are available on
an emergency basis. Call detail reports (including date/time/duration, originating
number, terminating country, and terminating number down to the individual PIN)
will become standard later this year.
Features of this card include the following:

•

Restricted to international destinations only (will not allow the caller
"back" to U.S. destinations)

•

Cards are made of a non-threatening (weapon-less) laminated paper

•

Calling instructions on card and provided by in-call flow automated
operator

•

No numbers are printed on the card except for PIN

•

Call duration limits are enforced. Platform terminates call after
predetermined duration. Calls are also disconnected if card is used up.

•

No live operator

•

Inmate/resident caller initiates a speed dial sequence number that is
programmed into the platform (this number is converted to the true toll-free
prepaid access number)

•

Stolen or misplaced cards are not replaced or refunded

3. Inmate Phone Accounts

•

The AT&T Inmate Calling System also offers a pre-paid, debit calling option via
inmate phone accounts. Inmates simply purchase phone time from the
commissary. Once purchased, an administrator will transfer the dollar amount to
the debit calling account, which can be established under the same PIN used for
collect calling. Transfers can be entered manually from a written log or from a
standardized update file. The file would be downloaded to a disk from the
commissary system then hand carried to the TOM and processed. Once an
account is established on the system, inmates can begin placing debit calls.
Inmates receive a voice prompt instructing them to dial 8 for a debit call. Inmates
placing debit calls are subject to the same fraud control restrictions as collect calls.
Blocked number lists, calling times, and call duration controls can also be applied
to debit calling. Inmates are notified of their account balance after dialing their

A1&T
--=-

1.3. Inmate/Resident Telephone Control Service
TRE - 312

1-66

AT&T Inmate/Resident Telephone Control Service

•

PIN and prior to dialing a destination number. Calls with charges exceeding the
inmate's balance will not be allowed. If funds are depleted during a call, the
inmate is warned and the call is disconnected. Account balance and call detail
reports are provided via the TOM. Debit calling is available for domestic and
international calls if desired.
The benefit of a pre-paid calling account is the ability to share the inmate identifier
(PIN) with the same PIN utilized for collect calling and provide the same fraud
control as that of collect calls.
Figure 1-12 illustrates the call processing and call flow for debit account calls.

•

•
~ATaT

1.3. Inmate/Resident Telephone Control Service
TRE - 313

1-67

•
,

•

•
AT&T Inmate/Resident Telephone Control Service

D.
c,\I.U:O

IJigitalN'1'
Inm,ll,· Td~l1h"nc SV,tc'lIl

INMATE
Picks u tele hone

PARIY

V.lidlltion

Monitor Phone I TOM
Adminislralive Terminal

Ctnt~r

11Dials PIN 1/

Dials Destination 1/

'\CCl'jlh 1'1" II

--+
Verifies Dialed 1/ and Cost
AIl1WIIIlCl'S Iki:l,l '$I"n

....................................................... -, ...,.,.- ................... " . Monitor aCliw, ShowS all call
activity & "I\I.ER IS"

Ringing

Answers call
Dial~

,I
Star1~ tal~iT1g

"'
h11l1,\Ic' hHllg' lip

,\nnCllI11Cc'~

I minute

(ll'lirn,'ilillit

rOI

(khl! .HIlDum

"'
LITle g(\c" "n-h(),,~

--+

........................................................,_ ... ~ .. "._..... ................. ....•

Logs CDR record.

......•

SlOP' He-c"rlh,,),"; Wide,
\1,mitC,II"'l!

Monitor call status updated

L"g' CDR. "1I1);h Toll
Fraud"" analy~i, performed.

Figure 1-12. Can Flow for a Debit Account Can

1-68

1.3. Inmate/Resident Telephone Control Service

TRE - 314

AT&T Inmate/Resident Telephone Control Service

•

1.3.1. System Features
RFP References: Sections 6.3.1, 7.S.1, and Schedule J
AT&T understands and complies.
AT&T and the proposed AT&T inmate/resident telephone system will meet the State's
requirements for mandatory and preferred system features as described in the
following subsections. Supporting documentation for the AT&T Inmate System is
provided in Volume II, AT&T Inmate System Documentation, Attachments 1- 10.
Please see Section IV, Option A Solution for a complete description of how AT&T's
alternative solution will also meet these requirements. Supporting documentation for
the Option A Solution is provided in Volume II, Option A Documentation,
Attachments 1 - 5.

1.3.1.1. Mandatory Requirements

RFP Reference: Sections 6.3.1.1

•

The proposed AT&T Inmate/Resident Calling System meets the State's mandatory
requirements as follows:
•

All dialing instructions, warnings, and messages will be available in English
and Spanish. When placing calls, inmates/residents will be instructed, in
Spanish, to dial "4" to receive all dialing instructions, warnings, and messages
in Spanish.

•

All telephones can be turned on and off at predetermined hours by each facility
via the TOM administrative workstation.

• The system will provide announcements on each call, except legal and
Ombudsman calls, that the call may be subject to monitoring and/or recording.

•

For legal and Ombudsman calls, the system will provide announcements that
the calls are not monitored or recorded.

• The AT&T system will provide an automated voice announcement to the
called party identifying the State of New Jersey correctional facility name, city
and the inmate/resident's prerecorded name.

• The AT&T system isolates the inmate/resident from the called party during
setup. The voice path between the inmate/resident and called party remains
closed until positive call acceptance is received from the called party. At no
time during the process can the inmate/resident communicate with the called
party until positive acceptance has been received.

•

AT&T will install cutoff keys at DOC and JJC approved locations on all
inmatelresident telephone lines at all facilities. The cutoff keys will enable the
DOC and JJC to separately cut off service to any and all lines serving any area.

1.3. Inmate/Resident Telephone Control Service
TRE - 315

1·69

AT&T Inmate/Resident Telephone Control Service

•

The AT&T system provides for positive, interactive acceptance or denial of the
call by the called party. The called party is required to dial "3" on a touchtone
phone or "55" on a rotary phone to indicate acceptance of the call. If the called
party does not provide positive acceptance, the message will pay again. If the
called party still does not provide positive acceptance, the system will
disconnect the call and the inmate/resident will receive a message stating that
the call was not accepted.

•

The AT&T system will support on demand statewide blocked numbers. These
numbers can be programmed through the TOM administrative workstation.

•

Unless otherwise specified by the State, the AT&T system will permit
outgoing, station to station, collect calls only (billed to the called party), except
for the organizational numbers specified in Section 6.2.4 of the RFP.

•

The AT&T system will provide the inmatelresident with appropriate messages
regarding the status or processing of the call, such as call cannot be completed
as dialed, call not accepted, call blocked, etc. Please see the Digital ACP
Voice Prompting manual in Volume II, Attachment 3 for a listing of the
various messages used with the system.

•

The AT&T system will provide a security announcement instructing both
parties that switch hook operation from either party will terminate the call.

•

The AT&T service will interface with both touch tone and rotary telephones at
called party locations.

•

The AT&T system will be DTMF dialing only.

•

The AT&T system will limit access to one call per connection.

•

With the AT&T system, telephone switch hook operation will indicate
disconnect of call only.

•

The DOC and JJC can monitor and record all calls on each line as needed from
a central point in each facility without inmate/resident or called party detection
as described below. Additionally, DOC and JJC staff can forward call
recordings to any phone anywhere for remote playback. (Please see subsection
1.3.1.3 for a description of monitoring and recording capabilities.)

1.3.1.2. Preferred Requirements

RFP Reference: Sections 6.3.1.2
The proposed AT&T Inmate/Resident Calling System meets the State's preferred
requirements as follows:
•

•

AT8iI"

The AT&T Inmate System can pass caller ID information after call splitting.
However, as standard policy, AT&T does not send caller ID information out
for the protection and privacy of the system. Sending caller ID information is
not recommended.

1.3. Inmate/Resident Telephone Control Service
TRE - 316

1-70

AT& T Inmate/Resident Telephone Control Service

•

• The AT&T system will prompt the inmate/resident through detailed dialing
instructions. All call functions are fully automated. Over 250 voice prompts
guide both the caller and the called party through the process from start to
finish. Please see the Digital ACP Voice Prompting manual in Volume II.
AT&T Inmate System Documentation, Attachment 3 for a listing of the various
messages used with the system.

•

The AT&T system will provide the inmate/resident with appropriate messages
regarding the status or processing of the call, such as call cannot be completed
as dialed, call not accepted, call blocked, etc. Please see the Digital A CP
Voice Prompting manual in Volume II. AT&T Inmate System Documentation,
Attachment 3 for a listing of the various messages used with the system.

1.3.1.3. Monitoring and Recording

The HearSay digital monitoring and recording system will meet and exceed the State's
requirement for monitoring and recording inmate calls. The HearSay digital
monitoring and recording system will be installed at each inmate facility.

•

The HearSay digital monitoring and recording system provides digital recording and
audio listening capabilities and enables correctional facility personnel (investigators,
officers, and administrators) to record and/or listen to inmate conversations. The
HearSay system is fully integrated with and resides within the same chassis as the
Digital ACP.
Calls are recorded on the HearSay hard drive, hard drive array, or RAID Network
Access System (NAS). A NAS is a series of hard drives housed in a separate chassis
and connected to the recording system via network connect. The specific method is
determined by the number of calls placed monthly and the total number of days of
online storage required.
Full Channel or Selective recording options are available. The HearSay digital
monitoring and recording system will record all voice channels. The central
monitoring attendant can record both sides of a conversation on any telephone line.
HearSay is also fully integrated with the TOM administrative workstation through
LAN connection providing time synchronization and complete data accuracy.
The following table highlights features of the HearSay digital recording and
monitoring system.

•
AT&T

1.3. Inmate/Resident Telephone Control Service
TRE - 317

1-71

AT& T Inmate/Resident Telephone Control Service

•

HearSay Digital Monitoring and Recording Features
Feature

Description

Full Channel
Recording or
Selective
Recording

Facilities can choose full channel recording (records all calls
at all times) or selective recording (select the number of
recording channels desired; typically 20% of total phones)

Archiving

Digital Audio Tape (DA T) Archival
Digital Linear Tape (DL T) Archival
Linear Tape Open (L TO) Archival

Remote Monitoring

Ability to monitor calls from a remote location using the
Monitoring Phone
Forward a call recording to any remote location for playback.

Remote Playback

•

Monitoring Phone

Standard single-line speaker phone equipped with a 120
character liquid crystal display (LCD)

CD-RWDrive

Enables the user to create Audio CDs for use as an
interchange device for taking inmate recordings to
evidentiary proceedings

Cassette Recorder

Enables the user to create Audio cassettes for use as an
interchange device for taking inmate recordings to
evidentiary proceedings

Visual and Audible Monitoring. The proposed AT&T solution offers both visual
and audible monitoring capabilities.
View Current Phone Status, as illustrated in Figure 1-13, is available from the TOM
Administrative WorkStation for the purpose of visually monitoring the off-hook and
on-hook status of each inmate telephone. Users can determine which lines are not
active, active, privileged (not being recorded), and which numbers have been set to
alert .

•
_ AM

1.3. Inmate/Resident Telephone Control Service
TRE - 318

1-72

AT& T Inmate/Resident Telephone Control Service

•

.....

EmerN..".,.

Blocked ......

"""-

~
lAewC.rBl

-go.
..

!Ol-XX
102-02

LOll tott 1

00:05

PMn~

On Koolr

103-03
104-04

~o"-Lett-2
.6:02 o~r HootlIDC
LOI/-L~tc~3
16:02 PhQne On Hoo~
Lo"-Lettc-4 1111 LQ'I'~t Cit .717-7&7-0790_ 16:03 "DQr. LONG l'IST

IDS-XX

IO~-06

Up_L.tt_Z 44H

107-:0:

Up_Le~t;_J

108-XX
109-XX
110-XX
lIl-XX
112-XX

HJ-XX
114-:0:
U5-XX
116-XX

Len 1

L<ft'~~

'7n-?31-e73~'

Up_L.tto_4

BullPen
[apt.1
Lov_R1Qht._l

Lov Rl\lht. 2

LOV-'h\lht-3
LQV=R1Qht=4

00: 05 Phone On Hoo~
16:03 GOOD LONG ~15T
00:05 PhMe On Hoo~
.00,05 Phone On Hoo~
00:05 Phon~ On Hoo~
00:05 Phone On Hoot
OO:OS Fllone On HOOl<
00; O~ Phon~ On Hoo_

Up~Rl<;lht._\

00: 05 Phone On Hool!
00:05 fl\one On Hoo~
00:05 Phon~ On HoOk

Up].1~t_2

00:05

Phon~

On lIoot

Recording

i?~

Repor1 GeIl8J.

Clear

•••
.;.
.;.
.:.

•

I Seereh Next I

Black - Not Active
Blue - Active
Red - Alert
Green - Privileged

Figure 1-13. View Current Phone Status

The HearSay Monitoring Phone offers
undetectable audio listening and real-time
recording initiation. The phone is a standard
single-line desk phone equipped with a speaker
and a l20-character liquid crystal display
(LCD). The HearSay Monitoring Phone offers
the following modes and operational features:

•

Alrt Sn:h

'<'.~
•..

f:t- .:
!

I·;k

'~'~;
...............

Silent Seek
Mode

The Monitoring Phone will scan the calls that are live on the
system. The phone uses 6 seconds as the default speed
between scans. Users may change the speed between scans
from 5 to 13 seconds.

Go To Mode

The user can select a specific phone to monitor by dialing the
3-digit extension of the inmate phone.

Monitor Mode

In monitor mode, the Monitoring phone will remain on a
particular inmate phone call. The conversation will be
audible to the user.

-=. AT&T

1.3. Inmate/Resident Telephone
Control Service
TRE - 319

1-73

AT& T Inmate/Resident Telephone Control Service

•

Voice Scan
Mode

•

The system will scan all calls and play the conversations to
the user. Using the speed buttons, the user may change the
speed between scans from 6 to 48 seconds.

The user may initiate monitoring for a particular phone by entering the 3-digit
extension on the keypad. The LCD displays the inmate's PIN (OlD), called number
(TNI), the extension of the phone being monitored (EXT), the call duration (00:00:00),
and the status of the call.
Remote Monitoring. Additionally, the system offers remote monitoring from any
remote location using the Monitoring Phone. The user simply dials a number to reach
the HearSay system and enters a private access code. The Monitoring Phone then
works exactly as iflocated at the facility. Passwords are required for all remote
communications with the system. Remote access software can also be provided,
allowing the facility officer to access the TOM administrative workstation located onsite for remote call blocking, reporting, and real-time call activity viewing.
Remote Playback. The AT&T Inmate Calling System's exclusive Remote Playback
feature allows calls recorded by the HearSay Recording and Monitoring system to be
forwarded to a remote destination for playback. Investigators and Administrators
simply choose the desired recording, dial the intended party's phone number, and play
the recording. The called party simply answers and listens. Remote Playback
provides off-duty officers the ability to stay in-touch with open investigations without
the need for special home office equipment or returning to the office during off-duty
hours.

•

Recording Storage. Recordings will be stored on the hard drive(s) for up to 90days.
Each voice recording requires approximately 2.5 MB of hard disk space. This number
is used to calculate the total storage requirement for 30-180 days of online recordings,
depending on facility requirements. Hard drives are then chosen based on these
calculations. For example, a 60GB hard drive will supply 30 days online for
approximately 24,000 calls or less per month and 120 days online for approximately
6,000 calls or less per month.
The AT&T system will provide the capability to store 90 days of recordings online.
Facilities with high volumes can require as much as I terabyte (TB) of hard drive
space to accommodate online recordings. This is accomplished using RAID 5
technology. A Network Access System (NAS) is installed containing multiple hard
drives. The NAS communicates with the HearSay system via LAN connection.
Additionally, recordings can be archived to Digital Audio Tape (DAT) with each tape
holding 10-20 GB, Digital Linear Tape (DLT) with each tape holding 70 GB, or
Linear Tape Open (LTO) with each tape holding 100 GB.
The HearSay system includes a CD-RW drive that enables the user to create audio
CDs for playback of recorded conversations.

•
-

AT80T

1.3. Inmate/Resident Telephone Control Service
TRE - 320

1-74

AT& T Inmate/Resident Telephone Control Service

•

Call Detail Recording. The HearSay monitoring and recording system maintains
complete call detail recording data. Data includes:
•

Type of recording (e.g., full channel recording, alert recording, etc.)

•
•
•
•

Time the call began
Duration of the call
The inmate ID code used to place the call
The telephone number the inmate dialed

•
•

The ACP ID
The channel that recorded the call

•
•

The Trunk ID
The phone ID of the phone the inmate used to place the call

The State can access this data through a variety of reports, which can be custom
tailored to meet the State's specific needs. Please refer to the HearSay Playback
User's Guide in Volume Il, Attachment 7 for additional information.
AT&T currently owns the in-place Dictaphone in-place recording and playback
equipment. AT&T plans to retain these units (or make available a playback unit) at
each institution upon contract award to provide the ability to replay existing tapes.

•

Additional information on the HearSay digital recording and monitoring system is
provided in the following Volume II attachments.
Attachment 6

HearSay Monitoring Phone Guide

Attachment 7

HearSay Playback User's Guide

AT&T will provide the HearSay monitoring and recording system at each correction
facility. The system will provide onsite storage of recorded calls for 90 days.

1.3.2. System Controls and Restrictions
RFP References: Sections 6.3.2, 7.8.2, and Schedule K
AT&T understands and complies.
AT&T and the AT&T inmate/resident telephone system will meet the State's
mandatory and preferred requirements for system controls and restrictions as
described in the following subsections .

•

AT8aT

1.3. Inmate/Resident Telephone Control Service
TRE - 321

1-75

AT & T Inmate/Resident Telephone Control Service

•

1.3.2.1. Mandatory Requirements

RFP Reference: Sections 6.3.1.1

The proposed AT&T Inmate/Resident Calling System meets the State's mandatory
requirements for system control and restrictions as follows:
o

In the past, blocking call forwarding from the originally called party has been
impossible with the call control systems and technology available in the market.
However, AT&T is once again leading the industry with the introduction of
technology to block call forwarding. AT&T has completed "alpha" tests on the
technology and is prepared to demonstrate this technology and offer the State of
New Jersey the opportunity to be a "beta" site for this leading-edge technology.

AT&T believes it is the only vendor that can meet this mandatory
requirement. AT&T invites the State ofNew Jersey to be a beta site
for the implementation ofleading-edge technology for blocking call
forwarding.

•

The AT&T system will block all access to Operators. Only collect, station to
station calls are allowed and access to an unrestricted outside line or live operator
is strictly prohibited by the ACP technology.

The AT&T system will not accept call waiting. The Digital ACP trunk units
prohibit incoming calls in all cases. As a further restriction against the potential
for "collision" of an incoming call on a phone line and an outgoing call on that
same line, the Digital ACP checks for incoming call activity on each trunk prior to
selection. A re-order is forced if an incoming call is detected. Additionally,
inmate phone lines will be installed as one-way, outgoing only.

The AT&T system will not permit or process credit card calls. If desired by the
State, AT&T will offer the prepaid debit card and/or inmate phone account options
described in Section 3 above.

The AT&T system will permit outgoing calls only and will not allow incoming
calls.

The AT&T system does not allow partial service during system failure. In order to
complete a call, access to the PIN database must occur. In the unlikely event the
database is not accessible, call activity will be denied. Failure of a major
component within the Digital ACP will disable all calling activity. Because the
HearSay recording and monitoring system resides within the Digital ACP chassis,
it is similarly affected by a major component failure. However, AT&T has
designed the system to eliminate system failures to the greatest extent possible to
ensure continuity of service. For example, AT&T has proposed multiple ACPs in
facilities, backup databases, split T 1 access between ACPs, and diallines for
backup in the unlikely event of a T1 failure.

1.3. Inmate/Resident Telephone Control Service
TRE - 322

1-76

AT&T Inmate/Resident Telephone Control Service

•

• The AT&T system will pennit outgoing, station-to-station, collect calls only. The
AT&T system will not pennit or process person to person calls.

• The AT&T system will not allow pulse dialing.
• The AT&T system will not allow third party billing of calls. For the call to be
completed, the called party must indicate positive acceptance of the collect call.

•

The AT&T system will not allow third party conference calls. The AT&T inmate
calling platfonn does not allow an inmate to obtain a second dial tone without
tennination of the first call. Follow-on, or "chain" dialing, is prevented by a
combination of features.
When the called party disconnects prior to, or without, the inmate hanging up, the
Public Switched Telephone Network (PSTN) should, by today's standards, not
return a "second" dial tone, but rather a prerecorded message, such as: "If you
would like to make a call, please hang up; then place your call." Should the PSTN
or the system miss an on-hook transition, the system continuously looks for the
occurrence of DTMF tones and dial tone. After proper timing qualification of
these tones, to prevent inadvertent disconnects due to ambient background noise to
the conversation, the system will cause call tennination resulting in the reestablishment of internal dial tone to the inmate, forcing a new, fully-controlled
call.
The platfonn is provided to AT&T exclusively by TELEQUIP, whose parent
company holds four patents on this technology and has not licensed the intellectual
property rights to any other vendor.
Studies have shown, on average, II % of all inmate calls include a central office
three-way attempt during a conversation. By controlling this type activity and
assuming the inmate now dials direct, the State's revenues will increase and the
State can more easily identify and investigate this type fraud.
The system provides an indication as to whether a remote party using the remote
telephone has prefonned a specific act causing the generation of a flashhook type
signal, which is detected by the apparatus. The system includes a low pass filter
for passing energy having frequencies below 500 Hz, and energy detectors for
detecting a specific electrical energy pulse having been filtered by the low pass
filter and having been detennined minimum magnitude. The system also includes
software for cooperating with the energy detector to detect a specific event(s)
occurring on the telephone line during a predetennined maximum time window
following the detection of the pulse. The detection of the specific event(s)
provides an indication as to whether the remote party has prefonned a specific act
such as attempting to initiate a three-way conference call.

•

All detected three-way call attempts are logged in the call detail record. A
reporting option of detected three-way attempts is available by both called number
and inmate PIN.

• The AT&T system will not allow or support the transfer of calls.

1.3. Inmate/Resident Telephone Control Service
TRE - 323

1-77

AT& T Inmate/Resident Telephone Control Service

•

With the AT&T system, no two telephones can be connected to the same line at
the same time.

• The AT&T system will be programmed to limit the number of calls to any
authorized number from a facility to no more than 10 per day, except for the four
approved general population numbers. Activity Guard by PIN allows facilities to
limit the number of calls placed within a specified period of time with any
combination of the following:
•
•
•

Calls dialed, accepted, answered, and connected for billing
Calls dialed into the network, but not answered
Calls answered, but not connected or accepted

• The AT&T system will be programmed to provide time limits on the total minutes
per month for all calls, per resident/inmate, excluding the general population
numbers, as specified by the DOC and/or JJC facility.

•

The AT&T system will be programmed to provide a time limit on every authorized
call and will provide a warning tone 30 seconds prior to call time-out and
termination. The DOC and/or JJC can control the length of calls by setting call
time limits. AT&T's proposed inmate calling platform provides flexible timing
restrictions. Facilities can limit calls from I to 999 minutes in I-minute
increments, or elect to implement no timing restriction. For maximum flexibility,
the call timing/duration option can be implemented globally, by inmate phone,
and/or call type (local or long distance).
As illustrated in Figure 1-14, the State can control inmate call duration by:

ATBaT

•

All Calls

•
•

PIN
Allowed Number (TN!)

•
•

Call Type
Rate Type

•

Phone

1.3. Inmate/Resident Telephone Control Service
TRE - 324

1-78

AT&T Inmate/Resident Telephone Control Service

•

... Pin Metermg

I Operating Hours I Activ~.I' G~d I Free C~ Mrutes1

Cal D...ation

Aulelist
Test 3 Rule
Test Rule

Cr~efia

! r
;r

"--'=='--

AIIl:lIIb

PIN r ,"'11:":11:":'-:-'--3~'

-'.J
-'.J
r;;

Ed<

r;o

C~ Type

Person2Perso
Calling Card

..:J

TNI

Aehesh Pins
Now

Privilege (lIh

r;o

MaxAmount

.10

0"".

Figure 1-14. Call Duration Control

•

1.3.2.2. Preferred Requirements

RFP Reference: Sections 6.3.2.2
The AT&T system will support time of day restrictions on a called number. This
option provides automatic enforcement of called party requests, facility requirements,
and legal requirements. "Facility Metering" allows authorized administrators to assign
rules that control calling by the following entities:
•
•

PIN
Authorized Number(s)

•
•

Inmate Phone
Cell Blocks or Groups of Phones

•

Rate Types

•
•

Call Types
Globally

•
_
-A1&T

1.3. Inmate/Resident Telephone Control Service
TRE - 325

1-79

•
•

AT & T Inmate/Resident Telephone Control Service

Figure 1-15 illustrates options available for defining Operating Hours
1[1 it> 'f.j( l' ", if4I£ia:;' -~
(a:1 Duration

1 Op,,'ahnq HOLl" II

Auleli~

ActMty G"",rd

F',"e Ca:1 M'n'Jlec

I P"YI!ege c.,,~:_l

"'''''
r

AD Call,

lest

TNI]

-'.J
-'.J

Refresh Pm

Ed<
Delete

•

rzo~

IiIII_IIIIIiI_

~
••~"'~-i~l:j!!!!Iffll~'~_ _ _
j2· Cell Block 2

Begin OO1e

I 8 :0000 AM

8 . D~ j Mond.ly

End Ii'ne

15 :00:00 PM

End Day ISunday

::J

Status

r. On

Oft

Figure 1-15. Operating Hours Control
Rules established will determine operating hours, call duration, allowed calls, total
activity, free calling (when permitted), and privileged (non-recorded) calls for the
entities listed above.

•
•

Operating hours will limit calls to certain days of the week and times of day.
Call Duration will limit the amount charged for a call and the call length.

• Allowed calls will allow or disallow phone calls based on inmate PIN.
• Activity Guard controls call activity using a time scope and maximum number
of minutes or dollars allowed.

• Free Call Minutes allows the assignment of a designated number of free
minutes as well as the call type to which they apply.

•

Privilege Calls or calls exempt from recording and monitoring can be
established by PIN, called number, or inmate phone.

Multiple rules can be established per facility. The most specific rule will apply. For
example, if a phone is set for operating hours of 8:00 a.m. to 5:00 p.m. each day, but a
specific inmate PIN is only allowed to place calls from II :00 a.m. to 3:00 p.m. each
day, the rule for the PIN will apply.

•
=ATs.T

1.3. Inmate/Resident Telephone
Control Service
TRE - 326

1-80

"
•

AT&T Inmate/Resident Telephone Control Service

1.3.3. Usage Studies
RFP References: Sections 6.3.3, 7.8.3, and Schedule L
AT&T understands and complies.
AT&T will provide detailed usage infonnation on a monthly basis to the DOC and JJC
at no charge to the State. Additionally, the AT&T System Administrators/Technicians
will provide on demand administrative reports within 30 minutes of a request as
required.
Usage studies/reports will include, but not be limited to the following:
• Inmate/resident name
• Inmatelresident DOC or JJC number
• Inmate/resident PIN
• Correctional facility

•
•
•
•
•
•
•

Calling telephone number
Called telephone number
Name of called party
Time and date of call
Duration of call
Most frequently called number
Words or groups of words used during conversations
• Disconnect reason
Usage infonnation and reports will be retrievable in a printed fonnat or can be
downloaded via the TOM administrative workstation. AT&T will retain all usage
records for the tenn of the contract and will transfer the infonnation to the state at the
tennination of the contract.

•

AT&T has provided examples of reports in Volume II, AT&T Inmate System
Documentation, Attachment 1.

•
-

ATilT

1.3. Inmate/Resident Telephone Control Service
TRE - 327

1-81

•
•

AT& T Inmate/Resident Telephone Control Service

•

1.4. Inmate/Resident Telephones
RFP References: Sections 6.4, 7.9, and Schedule M

AT&T understands and complies. Following is a brief description of the
inmatelresident telephones proposed by AT&T.

Inmate Telephones
AT&T proposes to replace the existing inmate telephone sets with the GO-7090 SS (or
similar equipment), which is manufactured and provided by PBG specifically for the
inmate market. AT&T will install, service, and maintain the GO-7090 SS inmate
phone sets for the life of the contract.
The GO-7090 SS is specially designed to operate in prisons, inmate facilities, and
other high traffic, high vandalism areas. Features of the GO-7090 SS include:

•

Heavy duty l4-gauge stainless steel housing

•

Built-in volume control and background noise
reduction circuitry

•

Designed for durable and maintenance free
operation

•

Line powered

•

Wall mounts in any location, including outdoors

The GO-7090 SS will meet the State's specifications as
follows:

•

All ringers will be disabled.

•

All telephones will be equipped with a sealed calling instruction card.

•

All telephones will be hearing aid compatible.

•

All telephones will be line powered.

•

All telephones will have heavy gauge steel housings with no coin slots.

•

All telephones will be surface mounted on the wall or communications module
using secure mountings. Isolation panels will be provided where applicable.

•

One telephone in each group will be mounted no higher than 55 inches from
floor to top of housing to meet the State and Federal handicap requirements.

•

AT&T will provide all new telephone equipment.

•

Telephone dials will be of heavy duty metal construction and sealed against
water and weather conditions.

AT&T

1.4. Inmate/Resident Telephones
TRE - 328

1-82

AT&T Inmate/Resident Telephone Control Service

•

Telephone handset cords will be heavy duty steel construction with stainless
steel cable.

•

Telephone handsets will be made of heavy duty, molded construction with no
removable parts. All caps will be sealed with Epoxy to eliminate removal.

•

All telephones installed will be equal or comparable to existing telephones.

Additional features and benefits of the GO-7090 SS are illustrated in Figure 1-16 on
the following page.

Trim Line Telephones
If required, AT&T will provide trim line telephones that operate with the same
features and restrictions as described above. AT&T will install these telephones in the
following areas as required:

•

Administrative Segregation Unit

•

Hospital Units

•

Maximum Security Facilities

AT&T has selected the Cortelco 2500 Desk Telephone. The 2500 series telephones
meet the basic needs of prison systems for non-ruggedized use and are fully modular
for easy installation and modification. The 2500 series telephones are UL listed and
hearing aid compatible.

TDD Telephones
Where required, AT&T will provide telephone devices for the deaf which operate
within the system using the same features and restrictions.
AT&T proposes the Ultratec MI20 or equivalent for TDD access requirements. Used
in thousands offacilities nationwide, the Ultratec M 120 offers maximum protection
against vandalism, making it a perfect solution for the inmate environment. The
Ultratec M 120 is FCC approved, works with all types of public phones, and does not
affect use of hearing public.
The Ultratec M120 will meet the operational specifications of this RFP.
Specifications for the Ultratec MI20 are provided in Figure I-17 on page 84.

•
1.4. Inmate/Resident Telephones
TRE - 329

1-83

•
•

AT&T Inmate/Resident Telephone Control Service

Construction
• 14 Gauge Stainless Steel
Finishes
• Scratch Resistant or #3 Grain Brushed Stainless Steel

Dimensions
• 20-7/8 in. H x 7-1126 in. W x 2-3/4 in. D

Applications
• Ideal for use in Prisons, Inmate Facilities, Halfway Houses,
and other High Traffic, High Vandalism Areas

•

•
•
•
•
•
•
•
•
•
•
•
•

•
•
•
•
•
•
•
•
•
•
•

•

Features
Heavy Duty (14 Gauge) Steel Housing
Sealed Magnetic Hookswitch
Heavy Chrome Metal Key Pad
Built in Volume Control and Background Noise Reduction Circuitry
Conformal Coating of Electronics
Solid State Electronic Dial with Modular Handset and Other Connections
Armored Handset Cord with Steel Lanyard and Retainer Bracket
Built-in Instruction Card Window Space
Line Powered
Utilizes External Processor for all Restrictions and Routing
Mounts Directly to Wall, Available with Backboard or Adaptor for Existing Backboard
Designed, Engineered, and Manufactured in America
Benefits
Available in Stainless Steel or Powder Coat Blue
Eliminates Maintenance Calls
Meets ADA Requirements for Volume Amplification and Eliminates the Cost of
Confidencer Handsets with Built-in Technology
Repels Moisture
Prevents Corrosion (Ideal for Outdoor Use)
Reliability and Easy Maintenance
Prevents Handset Removal
Install Custom Dialing Instructions with Ease
No AIC Required
Works with all PBXs, Call Controllers, and Dialers
Wall Mount in ANY Location or

Figure 1-16. Features aud Benefits of the AT&T Inmate Telephone Sets

=ATs.T

1.4. Inmate/Resident Telephones
TRE - 330

1-84

AT&T Inmate/Resident Telephone Control Service

•

Public 'IffY ST

(Sbelf-Top)

The most convenient and affordable TTY for public telephones
Never before has ADA compliance been as affordable and convenient as
with Ultratec's shelf top model of Public TTY. This fully- functional
TTY designed specifically for public environments, easily installs onto
existing public telephone enclosures with minimum effor!. Its vandalresistant construction provides years of trouble free use, while its
compact design maintains the payphones appearance.

Maximum Flexibility
Easy to install and use, Ultratec's Public TTY ST is approved by major
telephone companies for use with their equipment. It offers
the most flexibility, as it can be installed for acoustic use with the
payphone handset or directly connected to the payphone line.

FEATURES
• Low-cost, compact design
• CaD be installed independently
of telephone service provider
• AU- steel design is both vandal-

and spill resistant

• Designed for acoustic or direct
connect use depending on

•

Easy to instaU
• Mounts directly to payphone shelf
• TTY locks to shelf with security screw
• No customization or special brackets required
• Can be installed independently of telephone
service provider (for acoustic use only)

installation

• Stainless steel keys sealed within

keyboard

SPECIFICATIONS
PHYSICAL DIMENSIONS

USER FEATURES

INTERFACE CONNECTIONS

Size:

• Voice Announcer key lets people you call
know you are using a TTY
• Memory to review conversations

Power and telephone are made via terminal

IO.O" wide
to.O" deep

2.4" high
Weight: lO.O Ib,.
TELECOMMUNICATIONS
'Turbo Code® (enhanced protocol)
• Baudot (45.5150 baud) code

• For acoustic or direct connect use
• FCC/eSA approved
-Sensitivity:

.Output:

w35 dBm (min)
68 dBSPL (min)
-9 dBm (max)
108 dBSPL (max)

(erases automatically)
• On-line help
eAuto-power off (resets memory)
• Call progress (on display and signal light)
indicates ringing or busy status
POWER REQUIREMENTS
ITransformer Input: 120 VAC/9VAC 1 Amp
(screw Terminals) for variable length of wire
to power source)

KEYBOARD
• 4-row keyboard, 57 keys
• Computer-style layout
• Character Set: A-Z,O-9,Bksp,RtmlLF,Space,
$'O"/:;?,.GA<>\I=_-!@#%I\&

block connections on internal Housing
Interface Board

ENVIRONMENT
'Temperature range: 0-45 C
.Spill and water resistant
'Designed for indoor use
DISPLAY
.Model STl20: I x 20 character,Vacum
fluorescent display

Specifications subject to change

*()+

Figure 1-17. Ultratec M120 Specifications

•
-

AT&T

1.4. Inmate/Resident Telephones
TRE - 331

1·85

.
..

•
•
" •••

AT& T Inmate/Resident Telephone Control Service

1.5. Wiring
RFP References: Sections 6.5, 7.10, and Schedule N
AT&T understands and complies.
AT&T will be responsible for all new and existing wiring at no cost to the State. All
cabling will be properly labeled at every terminating point. Wherever possible, each
system will be wired separately from the correctional facilities administrative
telephone system. If it is necessary to share communications cables and conduit
facilities due to environmental conditions, AT&T will use separate clearly labeled
wiring blocks.
For new stations, AT&T will install all new cable in conduit and ensure that there is
no exposed wiring to the general population. AT&T will install all necessary cable
and conduit at no cost to the State. All cable and wiring will meet all Federal, State,
and local electrical, environmental, safety, and security rules and regulations.
AT&T understands and agrees that new internal, in-house cable, if adequate, may be
shared by other communications suppliers .

•

•
1-86

1.5. Wiring
TRE - 332

AT&T Inmate/Resident Telephone Control Service

•

1.6. Maintenance
RFP References: Sections 6.6, 7.11, and Schedule 0
AT&T understands and complies.
AT&T will fully maintain the inmate/resident telephone control system (including all
system hardware and software), telephones, and all wiring. All maintenance,
including material, will be provided at no cost to the State for the duration of the
contract.
AT&T will resolve and clear maintenance problems to meet the State's Performance
Standards as set forth in Section 6.2.2 of the RFP and as described in Section 1.2.2 of
this proposal.
Please see Section 1.7, Personnel for detailed information on AT&T's maintenance
staffing and approach, which includes two Service Plan offerings.

•

ATaT

1-87

1.6. Maintenance
TRE - 333

AT&T Inmate/Resident Telephone Control Service

•

1.7. Personnel
RFP References: Sections 6.7 and 7.12
AT&T understands and complies.
AT&T will provide sufficient personnel to respond to multiple maintenance problems
simultaneously. All personnel entering any correctional facility will pass security
clearance prior to entry. AT&T understands and agrees that no individual with a
criminal record will be allowed access.
This section provides detailed information on the following:
•

AT&T Maintenance/Service Support Team

•

Service Plan Options

•

Work Center Locations in New Jersey

•

Management Escalation List

1.7.1. AT&T Maintenance/Service Support Team

•

The AT&T service support team will include a combination of local and remote
resources to ensure optimal system operation and the expedient resolution of any
service problem or issue. This team will include:

Roy Chirdo, Service Manager. Roy will direct and manage the service support
team, ensuring that the appropriate resources are available at all times and that all
service problems or issues are addressed to the State's satisfaction. The Service
Manager will be responsible for the day-to-day management of the Service Plan
and will direct the activities of the System Administrators/Technicians (SATs) and
Central Office data entry/validation clerical personnel, ensuring optimal resource
utilization and continuous high-quality customer support.
On-site System AdministratorslTechnicians (SA Ts). AT&T will provide fulltime, dedicated System Administrators/Technicians to support the State and the
inmate facilities. These SATs will be fully trained and certified in the
maintenance, operations, and support of the installed systems. The SATs will
serve as the primary local contacts for service problems or issues. The number and
locations of on-site SA Ts will be determined by the Service Plan selected by the
State. (Please see Service Plan Options below.)
Local Field Service Technicians. Local AT&T field service technicians will
support the on-site System Administrators/Technicians as required to meet
AT&T's service commitments and objectives.

•

AT&T National Service Desk. The AT&T National Service Desk, accessible via
a toll-free number, will provide call receipt and trouble management/tracking
support for the AT&T service and support team.

AT&T

1.7. Personnel
TRE - 334

1-88

AT&T Inmate/Resident Telephone Control Service

•

2"d Tier Technical Support. TELEQUIP will provide 2 nd tier technical support for
the inmate systems and platform.

1.7.2. Service Plan Options
Geographic Regions. For project control purposes, AT&T's Service Plan divides the
State of New Jersey into four geographical service regions: Central, Southern,
Northeast and Northwest Regions. State DOC/JJC facilities assigned to each Region
are as follows:
CENTRAL REGION

NORTHEAST REGION

Marlboro Camp (EJSP)

Adult Diagnostic and Treatment Center
Rahway Camp (EJSP)

Stabilization and Reintegration Program
(SRP) Boot Camp
Riverfront State Prison

Northern State Prison

Albert C. Wagner Youth Correctional
Facility

•

East Jersey State Prison

Juvenile & Assessment Center

NORTHWEST REGION

Stokes Forest Unit (MYCF)

Reception & Assessment Center
Valentine Unit

Mountainview Youth Correctional Facility
Enda Mahan Correctional Facility For Women

Hayes Unit
Mid-State Correctional Facility
Garden State Youth Correctional Facility
New Jersey State Prison

SOUTHERN REGION

Ancora Unit (BSP)

Central Reception and Assignment
Facility

Stabilization and Reintegration Program
South Woods State Prison

Jones Farm (CRAF)

Southern State Correctional Facility

Central Medical Unit

Bayside State Prison

New Jersey Training School

Service Options. AT&T offers the State the option to select one of two Service Plans.
The total number of personnel assigned to the project, requisite skill sets, and AT&T's
overall cost of the Plan will vary significantly depending upon which option is
selected by the State.

•

=
-

AT&T

1.7. Personnel
TRE - 335

1-89

•
•

AT& T Inmate/Resident Telephone Control Service

a. Base Service Option - Decentralized Maintenance Approach
Under the Base Service Option, a decentralized support approach, AT&T has
grouped DOC/JJC locations into II Groups within the four Regions defined
above. In assigning specific facilities to Groups, care has been taken to ensure that
the travel time between all facilities within any Group is within one hour.
AT&T will assign a dedicated System Administrator/Technician (SAT) to support
each Group. The lISA Ts will report to work at their respective Primary Group
Facility (PGF) during regular workdays (Monday through Friday) and will take
direction from the State's on-site contact. PGFs will be selected by the State and
may be changed from time to time by the State.
Two additional full-time SATs will be assigned to serve as "floating" personnel in
order to ensure responsiveness to emergencies, provide timely service to outlaying
facilities and to compensate for sick time, vacations and other SAT absences. One
floating SAT will handle the Central and Southern Regions and the other will
support the Northeast and Northwest Regions. Each SAT, on average, will be
responsible for approximately 120 inmate phones.

•

The scanner equipment used to electronically scan the Assignment Forms into the
centralized database will be collocated with the TOM at each of the 27 facilities.
The completed form will be inserted into the scanner by either the SAT or
DOC/JJC personnel. A PIN number will be randomly generated, the PIN database
will be updated, and a report/acknowledgement sent back to the facility. The
SATs will be responsible for the maintenance and accuracy of the prisoner PIN
database files applicable to their Group. The original Assignment Form will be
retained by the SAT at the PGF for a period oftime specified by the State.
DOC/JJC locations will be segmented into the following Groups:
Group Facility
New Jersey State Prison

Inter-Facility
Travel Time
20 minutes

Central Reception and Assignment Facility
Central Medical Unit
Jones Fann (CRAF)

Trenton
Trenton
Trenton
West Trenton

Albert C. Wagner Youth Correctional Facility
Juvenile & Assessment Center
Reception & Assessment Center
Valentine Unit
Hayes Unit

Bordentown
Bordentown
Bordentown
Bordentown
Bordentown

Riverfront State Prison

Camden

•

City

1-90

1.7. Personnel
TRE - 336

AT&T Inmate/Resident Telephone Control Service

•

City

Inter-Facility
Travel Time

New Jersey Training School

Jamesburg

45 minutes

Marlboro Camp (EJSP)

Marlboro

Group Facility
4

Stabilization and Reintegration Program (SRP)New Lisbon
Boot Camp
Mid-State Correctional Facility

Fort Dix

Garden State Youth Correctional Facility

Yardville

Adult Diagnostic and Treatment Center

Avenel

Rahway Camp (EJSP)

Avenel

East Jersey State Prison

Woodbridge

Northern State Prison

Newark

Stokes Forest Unit (MYCF)

Sussex

Mountainview Youth Correctional Facility

Annandale

Enda Mahan Correctional Facility For Women Clinton

5 minutes,
except MYCF
which has 5
phones and is 1
Y, hours from
Clinton

Ancora Unit (BSP)

Hammonton

5 minutes

Stabilization and Reintegration Program

Tabernacle

South Woods State Prison

Bridgeton

Southern State Correctional Facility

Delmont

Bayside State Prison

Delmont

•
9

45 minutes

10 minutes

Staffing under this approach will include 13 dedicated, full-time SATs and one
Service Manager.
Upon contract award, the State's on-site contacts will be provided with complete
contact information, including telephone and pager numbers as applicable, for the
AT&T National Service Desk, the Service Manager, and the SAT(s) serving their
facility.

•

AT&T 1.7. Personnel
TRE - 337

1-91

AT & T Inmate/Resident Telephone Control Service

•

h. Alternative Service Option - Centralized Maintenance Approach

This service offering provides for the optimal utilization of resources and is the
least costly to operate. Under this Service Option, a dedicated SAT will he
assigned to each of the four Regions to support the facilities within the Region.
The four SA Ts will report to work at their respective Primary Group Facility
(PGF) during regular workdays (Monday through Friday) and will take direction
from the State's on-site contact. PGFs will be selected by the State and may be
changed from time to time by the State.
Two additional full-time SA Ts will be assigned to serve as "floating" personnel in
order to ensure responsiveness to emergencies, provide timely service to outlaying
facilities and to compensate for sick time, vacations, and other SAT absences.
One floating SAT will handle the Central and Southern Regions and the other will
be stationed in the Northeast Region to support the Northeast and Northwest
Regions. On average, each SAT will be responsible for approximately 260 inmate
phones.

•

This Service Option capitalizes on the efficiencies realized from the deployment of
high-speed scanning equipment for the electronic input of the IPIN Assignment
Forms. SATs will be responsible for collecting completed Assignment Forms
from each of the facilities within their respective Regions. At the start of each
business day, the SATs will input the forms collected from the prior workday into
the centralized database using high-speed electronic scanning equipment that will
be collocated with the TOM at each PRF. Upon completion of the daily scan, each
SAT will fax all scanned forms to AT&T's central location. Data entry
verification personnel will verifY the accuracy of the scanned data by comparing
the hard copy faxed form with the centralized database. Central Site personnel
will adjust any input errors and, if needed, may assist with data entry. The entire
registration process will be completed within one business day from the time that
the form is completed. The original Assignment Form will be retained by the SAT
at the PRF and the faxed copy will be retained at the Central Office for a period of
time specified by the State.
Upon completion of each of the daily scanning sessions, the SATs will respond to
any service issues existing at the PRF and will then proceed to visit each of the
remaining facilities to collect Assignment Forms and to respond to service issues.
Staffing under this approach will include six dedicated, full-time SATs, three fulltime Central Server/Database Site validation clerical personnel, and one Service
Manager.

•

Upon contract award, the State's on-site contacts will be provided with complete
contact information, including telephone and pager numbers as applicable, for the
AT&T National Service Desk, the Service Manager, and the SATes) serving their
facility.

1.7. Personnel
TRE - 338

1-92

AT&T Inmate/Resident Telephone Control Service

•

1.7.3. Work Center Locations in New Jersey
AT&T has staff located in facilities throughout New Jersey. These personnel include
technical and maintenance support personnel that will be available to support the State
of New Jersey Inmate Telephone Control Project as required. AT&T has 119 business
facilities in the State of New Jersey with office and lab space for 24,000 employees.
As described above, technical and support personnel will be located throughout the
State to support the AT&T Inmate Calling System and solution.

1.7.4. Management Escalation List
The following table details the management escalation contacts for the services
proposed by AT&T. Upon contract award and throughout the life of the contract,
AT&T will provide updated escalation contact lists, including complete contact
information.

•

Please see Part II. Organizational Support, Experience, and Qualifications for
additional information on the resources that will support the State of New Jersey
Inmate/Resident Telephone Control Service.
AT&T Project Manager
Bill Reynolds
Phone: 978-343-0724
AT&T Contract Account Manager
Tim Miller
Phone: 732-695-9614
AT&T National Director of Inmate Communications
Tom Sweeney
Phone: 813-641-0537

•

AT.T

1.7. Personnel
TRE - 339

1-93

AT&T Inmate/Resident Telephone Control Service

•

1.8. Training
RFP References: Sections 6.8, 7.13, and Schedule P
AT&T understands and complies.
AT&T will provide on-site system and telephone training to authorized
communications coordinators in each correctional facility. AT&T will coordinate the
training schedules with the DOC and JJC to meet the availability of the
communication coordinators in each facility.
AT&T will provide initial training prior to cutover on the use of all equipment and
functions available to the DOC, JJC, institutions, and inmates. AT&T will provide
complete system training, on-site at each location, for authorized communication
coordinators from each institution. The ideal training session size is five people to allow
for extensive one-on-one training and exchanges. Ifrequested, AT&T will include
train-the-trainer training to allow DOC and/or JJC personnel the ability to train
subsequent staff.
Training will include all inmate functions, system administration functions, report
generation and use, recording/monitoring, vendor support procedures, and other
appropriate subject. AT&T will provide trainees with appropriate written materials
for both training and ongoing reference are required.

•

AT&T does not anticipate that training will be required for current and/or future
inmates. The system is designed to be intuitively easy for inmate to use. Over 250
voice prompts and instructions guide the inmate through each and every phase of the
call.
An overview syllabus of the training to be conducted as part of the implementation
process is provided on the following page.

Most upgrades or changes will not require formal training. Complete administrative,
operational, and/or user instructions, as applicable, will be issued with any upgrades or
changes impacting the service or operation. In the event that additional training is
required, AT&T will provide the necessary training in the most appropriate forum and
manner.
Ifnecessary, AT&T will conduct ongoing training semi-annually to each institution.
The content and format of this training will be based on the extent of any system
changes and the State's needs.

•
-

ATaT

I.S. Training
TRE - 340

1·94

•
•

•••••••

AT&T Inmate/Resident Telephone Control Service

Objective

Ensure designated personnel at each facility are fully trained in the
administration and management of the inmate system.

Training
Topics

Topics to be covered in this training will include:

•
•
•

Communicating change requests to administrators
Reporting Options and Queries

•

TOM Administrative Terminal security and general
information

•
•

Call number blocking and privileged number entry
PINlDebit Account Management centrally and/or locally
HearSay Operating Instructions and options
TOM and Hearsay as investigative tools

•

Inmate call process

•
•

Trouble reporting procedure
Remote monitoring, remote playback, recording, and data
access capabilities

•
•

Recording Storage Management centrally and/or locally
Emergencies - phone shut-down, reporting, service issues

Sessions and
Format

Attendees

•
1-95

1.8. Training
TRE - 341

AT&T Inmate/Resident Telephone Control Service

•

1.9. Documentation

•

RFP References: Sections 6.9, 7.14, and Schedule P

AT&T understands and complies.
AT&T will provide system and telephone documentation and training manuals to each
correctional facility. The documentation will explain the functionality and operation
of the telephone control system and the telephones.
AT&T will label every telephone with an identifying code and provide a list of these
codes, associated telephone numbers, and specific locations to the on-site POCo
AT&T will update this information as required for moves, additions, and/or changes.

•

•
1-96

1.9. Documentation
TRE - 342

"
•

AT&T Inmate/Resident Telephone Control Service

1.10. Commission Structure
RFP References: Sections 6.10, 7.15, and Schedule Q

AT&T understands and complies.
AT&T goes beyond many vendors -- AT&T will pay commission to the State in the
form of a straight percentage of all GROSS originating revenue. Unlike some other
vendors, AT&T pays on uncollected (bad debt), unbillable (current CLEC issues), and
all accepted calls. The commission will be applied to all charges from all telephones
on each system. Uncollectible revenue will not reduce the commission amount.
On a monthly basis, AT&T will submit a commission check to the following 15 days
after the end of the billing period:
Department of Treasury
c/o Division of Administration
POBox211
Trenton, NJ 08625
AT&T will include an itemized report listing the following information with each
commission check:

•

• Correctional facility
• Telephone line number
• Minutes of usage

•
•

Total charges for each line number
Commission amount for each line number

• Number of calls
For county correctional facilities, AT&T will deliver the commission check and
associated monthly report to the location(s) specified by the individual countries.

•
1.10. Commission Structure
TRE - 343

1-97

AT&T Inmate/Resident Telephone Control Service

•

1.11. Award Date Plus 9 Days
RFP References: Section 7.16

AT &T understands and complies.
As described in Section 1.9 of this proposal, AT&T will create an Implementation
Team to work with the DOC and JJC POC to develop a detailed Conversion Plan for
timely and responsive implementation of the proposed service within nine days after
contact award .

•

•
-

AT8.T

1.11. Award Date Plus 9 Days
TRE - 344

1-98

AT&T Inmate/Resident Telephone Control Service

•

1.12. Award Date Plus 41 Days
RFP References: Section 7.17

AT&T understands and complies.
AT&T has developed and submitted a preliminary Implementation Plan in Section 1.9
of this proposal. This plan demonstrates AT&T's willingness and ability to meet the
State's implementation requirements. AT&T will meet the State's requirements
outlined in Section 7.1.7 of the RFP as follows:
•

The AT&T Implementation Team will meet with the DOC and JJC team and other
representatives as necessary on a regular basis to develop a schedule of events to
ensure the minimal disruption of service to users.

•

AT&T will present the final Implementation Plan to the DOC and
and approval.

•

nc for review

AT&T will not implement any service without the concurrence of the DOC and/or

ncpoe.

•

AT&T will implement all new service using the State's Request for
Telecommunications Service (RTS). All new circuits will be thoroughly tested
prior to cutover. The Implementation Plan will include a fallback strategy that
includes the recovery of data or any live traffic in the event of a failure.

•

The AT&T Project Manager will be on-site at each installation to ensure an
effective cutover of all service.

•

Circuits will be cutover based on the approved Implementation Plan. AT&T will
provide full circuit information to the DOC and/or nc POC ten days before
cutover.

•

AT&T will be responsible for all coordination with the Local and/or Interexchange
Telephone Companies concerning installation of the service.

•

AT&T will not order or place in service any type of equipment or facility that
would result in charges to the State without a written order from the State.

•

AT&T will be solely responsible for the compatibility of the proposed system and
equipment with any and all circuits and facilities provided by the LEC or other
common carrIers.

•

AT&T will submit weekly status reports to the DOC and/or nc POC outlining the
progress toward completing the tasks contained in the Implementation Plan during
the implementation.

•
-

ATilT

1.12. Award Date Plus 41 Days
TRE - 345

1-99

AT& T Inmate/Resident Telephone Control Service

Part II. Organizational Support,
Experience, and Qualifications

RFP Reference: Section 7.18
AT&T and the State of New Jersey have a long history of working together to design,
implement, and support telecommunications solutions that solve the State's business
problems and create value for its citizens. Part of the unique value offered by AT&T is the
expertise of our company, our team, and our people. AT&T will deliver extraordinary value
through consultation, innovation, collaboration, long-term commitment, and its continued
partnership with the State of New Jersey.
Consultation. AT&T will help the DOC and JJC identify the technologies and services
needed to optimize their operational processes and meet their needs.
Innovation. AT&T will leverage its industry leadership in developing and applying
innovative networking capabilities to the State's advantage.
Experience. The AT&T Team will put its experience to work for the State of New
Jersey .

•

Collaboration. AT&T will help the State by making our resources extensions of your
staff and by teaming with other industry leaders to develop integrated, custom-tailored
solutions to meet the needs of the DOC, JJC, inmates/residents, and the called public.
Long-Term Commitment. AT&T will serve as the State's long-term partner, committed
to making the investments needed for the future.
Continued Partnership. AT&T will continue its partnership and support of the State of
New Jersey.
AT&T's proposal includes a full range of support for the State of New Jersey. This support
includes the resources of over 130,000 knowledgeable and skilled AT&T people around the
world. It includes the knowledge gained from over 100 years of experience in the
telecommunications industry and the research and development capabilities of AT&T
Laboratories - a premier research and development organization that has averaged more than
a patent a day for the past 65 years. It also includes the financial capabilities of a Fortune 500
company and the support of the only company to receive three Malcolm Baldrige Quality
Awards for quality excellence.
AT&T, the largest telecommunications company in the world and a worldwide leader in
information technology, has its roots in the Garden State. AT&T established it operational
headquarters in Basking Ridge in 1975 and continues to increase its investment in New
Jersey. AT&T maintains 119 business facilities in New Jersey, with office and laboratory
space for more than 24,000 employees. In addition, over 8,600 AT&T retirees and more than
153,450 AT&T shareholders reside in the State.

ATilT

Part II. Organizational Support, Experience, and Capabilities
TRE - 346

11-1

AT&T Inmate/Resident Telephone Control Service

•

AT&T's economic impact on New Jersey adds up to almost $6 billion a year. Annual
purchases of goods and services from more than 4,800 New Jersey vendors amount to over
$3.5 billion. This includes more than $264 million in purchases from women- and minorityowned businesses. It also includes AT&T Foundation gifts, community contributions, annual
payroll, state and local taxes, annual pension payments, and shareholder payments.

----

AT&T contributes approximately $16.4 million a day toward New Jersey's
economy, helping to make New Jersey's Gross State Product the eighth
largest in the nation.

Figure II-I illustrates AT&T's commitment to its home state .

•
Figure II-I. What AT&T Means to New Jersey

•

AT&T's commitment to New Jersey extends beyond economic factors. AT&T and the AT&T
Foundation are the largest charitable contributors in New Jersey, donating over $5 million in
funds and equipment to worthy causes and organizations in the State each year. AT&T
philanthropy provides vitally needed private assistance for education, the arts, child and
health care facilities, and other programs. Throughout the years, AT&T has contributed to
cultural organizations such as the New Jersey Symphony Orchestra, the Newark Museum, the
McCarter and Crossroads Theaters, and the Garden State and Princeton Ballets. In 1996, the

Part II. Organizational Support, Experience, and Capabilities
TRE - 347

11-2

AT & T Inmate/Resident Telephone Control Service

•

Community foundation of New Jersey presented AT&T with their highest award"Corporate Philanthropist of the Year."
AT&T is committed to supporting education within New Jersey by employing more graduates
of New Jersey schools than any other corporation. Hundreds of AT&T employees serve in
elected and appointed positions in county and local governments across the State. Each year
the AT&T foundation awards grants and donates equipment to New Jersey schools.
AT&T supports a host of health care and social action agencies within New Jersey, ranging
from hospitals to community-based rehabilitation groups. AT&T employees give $1.9
million to United Way yearly and over $88,000 to local rescue squads. Each year many
AT&T employees and retirees join over 29,000 Telephone Pioneers of America in New
Jersey who dedicate their time and talents to projects aiding the disadvantaged and disabled
within our State.

•

AT&T actively supports the State's goals in a variety of projects. AT&T supported the
National Governors' Conference in Princeton, contributed to the Drumthwacket Restoration
Project, and responded to requests from various State agencies and departments to share
AT&T's experience and expertise on specific issues. AT&T has shared its experience with
early retirement programs with the State's Director of Pensions, provided the State's Director
of Personnel with tours and briefings on our Outplacement Center and Skills Retraining
facility, and worked with the State's Office of Telecommunications and Information Systems
on the design requirements for training facilities. Additionally, AT&T executives actively
participate in the Governor's Loaned Executive Program.

AT&T has provided the State ofNew Jersey's telecommunication
services for more than 100 years. Together, we have employed leadingedge technology to enhance the State's communications capabilities, to
increase user productivity, and to reduce total communications costs.
AT&T stands committed to providing the continuing professional support and leadership that
the State of New Jersey is accustomed to receiving, and continues meeting the dynamic data
communications needs of the State. AT&T desires to serve the State of New Jersey as the
single point of contact for providing and supporting the State's data communications
requirements. AT&T has provided and will continue to provide the State with both monetary
and personnel resources savings.
The following sections address specific RFP requirements and provide an overview of
AT&T's organizational support, experience, and qualifications .

•
-

AT&T

Part II. Organizational Support, Experience, and Capabilities
TRE - 348

11-3

•
•

AT&T Inmate/Resident Telephone Control Service

11.1. Office Location
RFP Reference: Section 7.18.1
The AT&T location and contact responsible for managing the State of New Jersey
Inmate/Resident Telephone Control Service contract is as follows:
Mr. Timothy J. Miller
Account Manager
Office "hcmp'
Cell Phone:
Pager:
Email:
Address: AT&T
340 Daniele Drive
Ocean Township, NJ 07712

•
=AT8.T

11.1. Office Location

TRE - 349

11-4

•
•

AT & T Inmate/Resident Telephone Control Service

11.2. Organization Chart
RFP Reference: Section 7.18.2
AT&T has assembled an outstanding team of personnel to support the State of New
Jersey InmatelResident Telephone Control System project. This team, which is
illustrated in Figure II-2, is among the most experienced and qualified in the
marketplace. The team is organized along functional lines to provide responsive, endto-end support of all aspects of the project.

•
Implementation
Manager

CCG
RoyChirdo

Figure 11-2. The AT&T Support Team for the State of New Jersey

•
11.2. Organization Chart

TRE - 350

11-5

-.
•
•

AT& T Inmate/Resident Telephone Control Service

The AT&T Team is extensively experienced in providing public and inmate telephone
services nationwide. We will work with the State throughout the duration of the
implementation, transition, and cutover processes to ensure timely and efficient
transition to the proposed services. AT&T has experienced experts to manage the
installation and continued maintenance of the inmate telephone system.
AT&T offers the State the "know-how" gained from more than lIS years of
experience in managing and supporting the world's largest network. AT&T has led
the way in providing reliable, feature-rich services by working closely with
institutional and business customers to develop the communications applications,
features, and capabilities required to meet their operational and support needs.
It is important to understand the depth and breadth of knowledge, experience, and
resources that the AT&T team brings to the implementation and support of the
proposed public and inmate telephone service. It is these resources, combined with
proven program management and implementation processes; that will ensure the
smooth implementation of the network with minimal impact on ongoing operations.

The following table highlights the primary roles, responsibilities, and qualifications of
key members of the AT&T support.

•

Name

- AT8aT

Position

11.2. Organization Chart

Primary
Role/ Respo n si bility

TRE - 351

Y cars Experience

11-6

AT & T Inmate/Resident Telephone Control Service

•

Name

Position

Primary
Role/Responsibility

Ycars Experience

Sterling Ward

Symbiont
(MBE)

Operations management
and support subcontractor to
PubliCall pending NJ
certification

Over 9 years information
systems management
expenence

Joann
Muraglia

Mid Atlantic
Consulting
(WBE)

Customer support owner/partner of 3% of
the inmate stations

Over 20 years sales and
customer support experience

Tom Klemm

Implementation
Manager

Manage the personnel
and systems responsible
for installing the inmate
systems

Over 12 years of experience
in servicing and supporting
smart payphones and
systems with CCG

Roy Chirdo

CCG Service
Manager

Manage the personnel
and systems responsible
for maintaining the
inmate systems

Over 35 years of experience
in designing, managing, and
supporting network and
communications systems

John Lavelle

Inmate Financial
Services Manager

Ensure that the State and
counties receive timely
and accurate commission
checks and reports

Over 20 years of experience
with AT&T, including over
8 years directly handling
inmate telephone systems
and commissions

To Be
Assigned

On-site System
Administrator/
Technicians

Assist in implementation
and provide ongoing
operational and
maintenance support for
the inmate phones and
calling platform

Trained, certified, and
experienced System
Administrators/Technicians
will be assigned upon
contract award.

John Mow

TELEQUIP Vice
President of
Technology

Provide executive-level

Over 20 years in
telecommunications in
various product, marketing
and operations positions

Mary Henson
Marvin

TELEQUIP Project
Manager

support to ensure proper
corporate commitment
and resource allocation
Assist the AT&T Project
Manager and
Implementation Manager

•
11.2. Organization Chart

TRE - 352

Accomplished project
manager with experience at
T -NETIX prior to joining
TELEQUIP

11-7

•
•

AT & T Inmate/Resident Telephone Control Service

Name

Position

Primary
Role/Responsibility

Years Experience

Broda
McAlister

TELEQUIP
Quality Assurance
Manager

Provide quality
assurance oversight of
TELEQUIP products
before they leave the lab

Over 6 years of experience
with the TELEQUIP call
control platform and over 16
years experience supporting
telecommunications
products

Lorenzo Smith

TELEQUIP
Technical Services
Manager

Provide remote technical
and operational support
to AT&T Technicians

Over 7 years of experience
in information technology

It is important to note that these are just the key people that will be involved in the
installation and maintenance of the proposed systems. Additional personnel and
organizations within the AT&T Team will provide support for various
implementation, operational, and maintenance functions.

•

The key to the successful implementation of any project is thorough planning and expert
project management. The AT&T Project Manager (Bill Reynolds) will be responsible for
leading the AT&T Team in the implementation of the proposed services. Bill is trained
and experienced in AT&T's "Project and Implementation Management" methodology,
which has been used to successfully implement hundreds of projects similar in size and
scope to the State of New Jersey.
Figure II-3 on the following page outlines the primary roles and responsibilities of the
AT&T Project Manager.

ATa.T

AT&T has the expertise and the resources tofully support the State of
New Jersey. The AT&T Team for the State has access to the support
resources they need to ensure that the State's needs are met - within
your time frame and to your total satisfaction. The A T& T Team is
committed to providing the highest level of quality support and
welcomes the opportunity to partner with the State to implement the
proposed solution.

•
--=.

_ AT&T

11.2. Organization Chart

TRE - 353

11-8

AT&T Inmate/Resident Telephone Control Service

•

AT&T Project and Implementation Management
Project
Development

•
•
•

•

•
•
•
•

•
•
•
•
•

Project
Planning

•
•

•

•
•

•

Confirm project scope with the State.
Verify that all technical documentation is in place.
Assemble team members (e.g., Work Center managers, billing managers,
subcontractors, and equipment vendors).
Verify roles and responsibilities.
Begin negotiating due dates with all entities and confirm equipment
orders.
Review interface requirements of each project component.
Document all commitments.
Prepare initial time line for total project and begin identifying critical
milestones.
Keep the State informed of progress.
Establish kick-off meeting with the State.
Develop an Implementation Plan (draft is submitted).
Develop the Subcontracts Management Plan.
Prepare a Work Breakdown Structure (WBS) to establish the sequence of
events for the project and final critical data path.
Identify jeopardy situations.
Confinn that all necessary resources/training/personnel are available for
the project.
Identify communication status requirements.
Develop Cutover Plan, including:
- Sequence of activities to be performed and responsibilities
- Jeopardy and escalation procedures
- Contingency plan
- Change control procedures

•

Review and track orders.
Hold status meetings.
Resolve jeopardy issues as they occur.
Provide continuous status to the State.
Verify that all commitments are met and the facility is ready for cutover.
Execute cutover plan.
Invoke contingency plan if cutover cannot be completed.
Invoke change control.

Customer
Acceptance

•
•
•

Verify completion of cutover.
Hold post project review meetings to detennine customer satisfaction.
Provide maintenance life-cycle contacts and procedures.

Project
Closure

•

Complete administrative documentation and ensure all inventories are
updated.
Provide service specific Measures of Quality based on customer
expectations.

Project
Implementation

•
•

•
•
•

•

Figure 11-3. AT&T Project and Implementation
Management Responsibilities

•
11.2. Organization Chart

TRE - 354

11-9

AT& T Inmate/Resident Telephone Control Service

•

11.3. Key Staff Qualifications
RFP Reference: Section 7.18.3
AT&T has provided the resumes of the primary management team responsible for
installation and customer service in this subsection. They include:
Tom Sweeney

National Director oflnmate Communications

Tim Miller

Contract Team Manager

Bill Reynolds

Project Manager

Roy Chirdo

Service Manager

Tom Klemm

Implementation Manager

John Lavelle

Inmate Financial Services Manager

Sterling Ward

Symbiont

Ricardo Cumbertach

PubliCall

Joann Muraglia

Mid Atlantic Consulting

Sample System Administrators/Technicians Resumes

•

•
-

AT&T

11.3. Key Staff Qualifications

TRE - 355

11-10

AT & T Inmate/Resident Telephone Control Service

•

Thomas W. Sweeney
POSITION

NATIONAL DIRECTOR OF INMATE COMMUNICATIONS

QUALIFICATIONS
SUMMARY

Tom has supported inmate systems and accounts for over 25 years. He has been
directly involved in designing. installing, and maintaining large inmate systems
throughout the U.S. Tom brings a unique knowledge and understanding of inmate
telephone systems to the program, having worked extensively for both
communications and equipment providers.

PROFESSIONAL
EXPERIENCE

National Director Inmate Communications
AT&T Local Services, Tampa, Florida

•

•
•

Responsible for managing inmate systems sales and service.
Increased inmate base by 3000 phones (cut over 50 systems in last 18 months).
Responsible for management of inmate system providers.

Vice President - Eastern Region
T -NETIX, Inc.

•

•
•

•

1971-1992

Various responsibilities and titles, including 7 years experience and service
specifically in the inmate marketplace as Inmate Sales Manager, Inmate Project
Manager, and Inmate Product Manager.

MILITARY

1972-1975 Presidents' Honor Guard, Ft. Myers, VA.

EDUCATION

1971-1978 University of Maryland
1970-1971 Prince George Community College

ATaT

1992-1997

Responsible for maintaining over 1,000 inmate facilities.
Designed and managed National Service Network.
Managed 250 service personnel across the nation.
Designed and implemented sales and service procedures.

Bell Atlantic, Inc.
•

1997-1999

Responsible for the sales, service, and management of inmate systems east of the
Mississippi .
Managed direct reports responsible for installing and maintaining over 200 inmate
systems.
Personally managed large corporate accounts.

Executive Vice President-Operations
T -NETIX, Inc.
•
•
•
•

1999-Present

11.3. Key StaR Qualifications

TRE - 356

11-11

•
•

AT& T Inmate/Resident Telephone Control Service

Timothy Miller

POSITION

CONTRACT ACCOUNT MANAGER

QUALIFICATIONS
SUMMARY

Over 16 years of experience with AT&T and the sales, management, and support of
Operator Services, public payphone services, and solutions for the corrections market.
Tim has over 21 years experience working directly with public payphone and inmate
solutions.

PROFESSIONAL
EXPERIENCE

Special Account Manager, AT&T Local Services (TCG)

2000 - Present

• Manage and direct the sales of AT&T 0+ Public Payphone Services to State
governments and local municipalities for local and long distance services.
• Specialize in the sale of specific AT&T products to the Corrections Market.
• Responsible for managing, growing and protecting a module covering al1 States from
Virginia to Maine and the entire Ameritech footprint.
Account Executive, AT&T Consumer Sales

•

19932000

• Specialized in the sale of specific AT&T products to the University and College
Markets .
• Managed and directed the sales of AT&T 0+ Public Payphone Services to State
governments and local municipalities.
• Specialized in the sale of specific AT&T products to the Corrections Market.
Card Account Manger, AT&T Consumer Sales

1991 - 1993

• Managed and directed the sales of AT&T Corporate Calling Cards to AT&T's primar
network sales channels.

Account Executive, AT&T Business Network Services

19851991

• Managed accounts of specialized business customers, specifically in the health care ar
education segments.
• Planned and executed complex network based sales transactions which addressed and
provided solutions to complicated business problems.
Group Manager, AT&T Operator Services
1980 - 1984
• Supervised, evaluated, and developed long distance supervisors and operators.
• Managed special communications services for AT&T and Bell of P A covering the sta
of Pennsylvania and Delaware.
• Managed the largest operator services team in the Eastern Region with multiple office
locations .

•
11.3. Key Staff Qualifications

TRE - 357

11-12

AT& T Inmate/Resident Telephone Control Service

•

Bill Reynolds
POSITION

PROJECTIIMPLEMENTATION MANAGER

QUALIFICATIONS
SUMMARY

William Reynolds has over 30 years of experience in the telecommunications market,
including over 7 years experience in directly managing the implementation and support
of inmate telephone systems. William is knowledgeable and experienced in both the
communications and equipment components of inmate systems. For the past 4 years,
he has managed project managers, technical resources, system administrators, and other
support personnel responsible for the implementation of large, complex inmate
telephone systems.

PROFESSIONAL
EXPERIENCE

1998-Present
National Service Manager
AT&T Local Services
Responsible for managing the implementation of Inmate systems and services
(including Project Managers), providing the following:
•
Coordinate new installations, moves, and disconnects with customers and contract
vendors to ensure quality service for AT&T's customers.
•
Interface with other AT&T departments to provide service to customers.
• Track repair reports to ensure vendors perfonn to contract agreements.
•
Verify and process vendor invoices.
• Order equipment and monitor inventory to control costs.
• Evaluate Inmate control systems for various customer requirements .

•

Area Service Director
1996-1998
T-NETIX, Inc.
Responsible for all aspects of Inmate Telephone Service in the New England, New
York and New Jersey areas, including:
• Primary interface and point of contact for Correctional Administrators,
communications carriers, and product vendors.
•
Administered service installations and resolved customer service issues.
• Directed and managed Technical, Regional, Data Center Managers, and on site
Administrators.
1968 - 1995
Various Management Positions
NYNEX
•
Manager - I&M and Collections. Coordinated installation of telephone inmate
system at all Massachusetts Correctional facilities.
•
Staff Manager Public Communications. Supported Public Communications
installation and maintenance activities for the New England area. Conducted
quality reviews with suppliers through the country to ensure quality products.
Analyzed and published monthly service results
• Control Manager. Administered coin collection activities for the five New England
states. Responsible for managing payphone installations and maintenance.
•
Service Technician. Repaired and maintained business and residential
communications systems.

•

MILITARY

US Navy. 1968 - 1972

EDUCATION

Northeastern University - Management High Tech Workshop - Certificate
Fisher College, Fitchburg - Various Computer Classes
NYNEX - Various ManagementiTechnical Classes
AT&T - Various ManagementfTechnical/Computer Classes

11.3. Key Staff Qualifications

TRE - 358

11-13

AT&T Inmate/Resident Telephone Control Service

•

Roy W. Chirdo
POSITION

SERVICE MANAGER

QUALIFICATIONS
SUMMARY

PROFESSIONAL
EXPERIENCE

Over 35 years of managerial engineering experience with extensive telecommunications
industry experience in building design and construction, network engineering, central
office operations, product/service delivery and next generation technology systems
engineering and implementation.

Director, Engineering and Plant Management

10/01-Present

Cooper Communications Group (CCG)
Currently responsible for platform evaluation and development and integration of
northeast regional inmate market segments.
VP, Voice Services
Global Crossing

2000 - 2001

Responsible for organizational design, staffing, training, platfonn evaluation,
engineering, implementation and integration of voice and converged services
network platfonn infrastructure.

•

Division Manager, Switch Network Engineering
AT&T Local Services

1999 - 2000

Responsible for directing and managing work group teams engaged in traffic forecasting
and analysis, trunk engineering, 9111E911 ILNP engineering and deployment, switch
configuration and dial administration and network administration of class 4/5 EAEOs.
Established Southern Region Engineering Center to support expanded responsibilities of
trunk engineering to include interconnection to the AT&T InterTol1 Network.
Director, AMA Control Center
1994 - 1999
Teleport Communications Group
Managed various aspects of Teleport's business including switch services customer
support, national switch services engineering, network software center corporate
communications and network management and AMA control center.
AT&T and Ben System

1975 - 1994

Held various positions including process re-engineering, ASAI product manager,
MultiQuest 900 product development and PBX data networking and applications
development and was a member of the 1983 1 1984 divestiture task force.
EDUCATION

B.S., Engineering, Brooklyn PolyTech, 1973.

•
--

ATaT

11.3. Key Staff Qualifications

TRE - 359

11-14

AT&T Inmate/Resident Telephone Control Service

•

Tom Klemm
POSITION

IMPLEMENTATION MANAGER

QUALIFICATIONS
SUMMARY

PROFESSIONAL
EXPERIENCE

•

Over 30 years of technical product development and service experience in
telecommunications and electronics. He participated in the development of the first
remotely programmable smart pay telephone in the industry. Tom has over 12 years of
experience in servicing and supporting smart payphones and systems with CCG, with
demonstrated expertise in product design and development, project management,
marketing and sales support, technical training and documentation, technical support,
and private payphone network management.

VP, Technical Operations
I989-Present
Cooper Communications Group (CCG)
• Manage the configuration and operation of the installed Eleotel payphone base.
• Manage projects and site surveys for: airports, hospitals, prisons, and stadiums
• Develop and deliver technical training and documentation
• Design and develop Service Software Applications
• Evaluate and procure service support parts and equipment
• Certified TELEQUIP installation and training
Service/Product Manager
1987-1989
Capital Tel Systems, Inc. (OEM Distributor for Cashphone and PPO)
• Managed field service operations
• Provided technical product support
• Supported new product development and served as liaison with Engineering
Service Manager
1982-1987
American Phonemeter Corp. (R&D/OEM, Paystations and Telephony Equipment)

•
•
•

Conducted field trials for new product release
Developed functional design specifications for processor-based paystation
Developed and delivered training and technical documentation

National Service Manager
1976-1982
Irex Corporation (R&D/OEM Diagnostic Cardiology Devices)
•
National Service Manager - 3 years
• Technical Operations Manger - 2 years
• Technician - 2 years
MILITARY

U.S. Navy, Electronics Technician (Telecommunications and Microwave specialist),
1969-1975
U.S. Naval Reserves, 1975-1977

EDUCATION

•
-

AT&T

AAS, State University of New York
Graduate of US Navy ETA School. Great Lakes, Illinois
Kansas State University and Farleigh Dickerson University

11.3. Key Staff Qualifications

TRE - 360

11-15

AT& T Inmate/Resident Telephone Control Service

•

John Lavelle

POSITION

INMATE FINANCIAL SERVICES MANAGER

QUALIFICATIONS
SUMMARY

PROFESSIONAL
EXPERIENCE

•

John Lavelle has over 20 years of experience with AT&T, including over eight years
of experience in directly handling inmate telephone systems and commissions. His
current responsibilities are to ensure that customers receive accurate commission
checks and reports in a timely manner. He also interacts with vendors and LECs,
handling the ordering of lines and customer-related issues or concerns.
1998-Presen t
Inmate Customer Liaison Manager
AT&T Local Services
• Interfaces with customers, internal organizations, subcontractors, and suppliers to
ensure contract compliance.

•

Checks integrity of commission checks and reports to ensure compliance with
contracts and customer commitments.

•

Coordinates the configuration and ordering of communications lines.

•

Serves as the customer liaison for issues and concerns.

Information Systems Manager
1996-1998
AT&T Local Services
Responsible for implementing and managing information systems for the Corporate
Information Office (CIO).
•
Manage the CIO system team.
•
Write business requirements for the system group and approve system
requirements.
•
Manage and resolve user operational issues and concerns.
•
Provide system training and upgrades.

Sales Service Manager
1991-1996
AT&T
•
Managed all state and local government accounts associated with Bell Atlantic
and NYNEX, including all inmate accounts, in 13 states.
•
Responsible for all commission checks and reports for all accounts, including
inmate accounts.
•
Worked with local exchange companies on provisioning and support issues,
ensuring LEes made their commitments.
•
Worked with internal groups and outside vendors to ensure accurate, timely
commission payments and reports.
Operator Services Manager
AT&T
•
•

•

1981 -1991

Managed a TSPS Operator Service location.
Managed 45 operators, including comprehensive responsibilities for scheduling,
performance management, human resources, training, attendance, etc .

11.3. Key Staff Qualifications

TRE - 361

11-16

AT&T Inmate/Resident Telephone Control Service

•

Sterling Ward
POSITION

SYMBIONT

QUALIFICATIONS
SUMMARY

Extensive experience in strategic planning. marketing, organizational and business
development, and Total Quality Management. Continued participation in the
planning, organizing and control of activities associated with site surveys, proposal
preparation and pricing, program/project management, contract administration,
systems analysis and design, and business process reengineering.

PROFESSIONAL
EXPERIENCE

President, Symbiont, Inc.,

1993-Present

Direct operations and all divisions in the development and expansion of computer
technology in order to position Symbiont as a leader in high technology. Plan,
organize, develop, and control corporate activities to accomplish maximum
profitability and growth, and to optimize the utilization of resources.
Direct the development, and participate in the reviewing and approval of short and
long range marketing, sales and operating objectives. Coordinate and integrate the
individual unit plans and strategies into the overall corporation business plan to
achieve maximum profit, optimum yield on invested capital, and increased earnings.
Develop strategic plans for markets and lines of business, ensure divisional objectives
are consistent with corporate strategic plans and ensure their proper execution .

•

General Manager, Marriott Corporation

1988 - 1993

Managed three Courtyard by Marriott hotels in Georgia, Texas and Maryland. Met
goals for budgeted sales and profits, superior customer service, and employee
satisfaction. Established operational procedures in confonnance with Marriott
policies, ensuring delivery of quality service in all areas of operations, maintaining
responsive recruitment and staffing departments, and providing staff training.
Reviewed, planned and incorporated the latest developments in information
technology and telecommunications, including the latest in restaurant management
software, various automated management systems, retail and concession leasing
software, and telecommunications systems upgrades. Provided staff training on all
incorporated technology. Supervised approximately 70 people.

Instructor, Morris Brown College
Taught various hospitality related technical and management courses.

1988 - 1990

Manager, The Sheraton Corporation

1980 -1988

Provided general management support at various Four Star hotels in Washington, DC,
Texas, Georgia and Missouri. Served as interim systems analyst and as manager of
computer and telecommunications services. Served as point of contact for vendor
provided computer and telecommunications services, ensuring 24 hour, 7 day
operation for all aspects of hotel and restaurant management. Monitored vendor
perfonnance against technical requirements and overall responsiveness. .

•

EDUCATION

MS, Management, Florida International University, Miami, FL, June, 1980
BS, Morehouse College, Atlanta, GA, 1978
lnfonnation Systems Certificate - Florida International University. 1980

11.3. Key Staff Qualifications

TRE - 362

11-17

AT&T Inmate/Resident Telephone Control Service

•

Ricardo Cumbertach
POSITION

PUBLICALL

QUALIFICATIONS
SUMMARY

Strong communication, organizational and analytical skills. Strong banking

PROFESSIONAL
EXPERIENCE

background through work experience.

President/Founder
PubliCall Telecommunications, Inc.

1997-Present

Head of day-to-day operations. Address the majority of the company's financial
requirements including developing the investment structure used to secure funding.
Responsible for securing major accounts like AT&T, Cablevision, Prime Hospitality

and Marriott.
President/Founder
Coastal Communications of America, Inc.

1991-1997

In charge of acquisitions and building the company from one pay phone to over 1,200.
Sold the company to a publicly traded company in 1996.
Account Officer, Communications/Media Department
Bank of Montreal

•

1989-1991

Responsible for new business development and co-management of a loan portfolio
consisting of various communications companies. Identified and evaluated business
opportunities based upon the competitive environment and clients' strategic goals.
Evaluated financing needs and debt structured for customers, structured loan
proposals, and negotiated documentation. Performed extensive cash flow and
forecasting analysis to evaluate credit worthiness of deals under consideration.

Marine Midland Bank, NA

1983 - 1989

Commercial Banking Officer - Communications/Media Department. Responsibilities
included the preparation of loan proposals, new business development and primary
back-up officer for media customers.
Assistant Commercial Banking Officer - Communications/Media Department.
Evaluation of loan documentation, compilations of industry financial data for credit
analysis use. Analysis of financial statements for Radio, and Cable TV customers on a

monthly basis.
Administrative Assistant - Communications/Media Department. Coordinated
department customer base. Created and implemented various computer programs to
evaluate prospective client1s financial statements and projections. Established financial

tracking models on the IBM PC XT, using LOTUS 123, Powerbase, and DBase [[.
Prepared monthly and quarterly reports on department progress for management
review.

EDUCATION

B.A., Political Science, Syracuse University, 1983.

•
11.3. Key Staff Qualifications

TRE - 363

11-18

•

AT& T Inmate/Resident Telephone Control Service

Joann Muraglia
POSITION

MID ATLANTIC CONSULTANTS

QUALIFICATIONS
SUMMARY

Twenty years of sales and customer service experience at local, regional and national
levels. Creative problem solver with ability to resolve conflict and work in a fastpaced environment. Persuasive communicator with well-developed negotiation skil1s.
Excellent interpersonal, communication and project management skills.

PROFESSIONAL
EXPERIENCE

AT&T
Sales/Broker

2001-Present

Deliver sales proposals to County Government personnel responsible for
telecommunications. Reaffirm business relationships for AT&T. Increased account
base by 25% through consistent follow up.
Science Dynamics Corporation
Business Analyst

2001

Analyzed business product and service offerings. Helped develop better working
relationships between sales managers and clients. Presented recommendations for
future product and value-added service offerings to the CEO and company personnel.

•

Verizon

1978-2001

Account Executive - Public Communications. Developed and executed corporate
sales strategy to protect and grow existing revenue streams generating over $15M
annually. Developed and maintained strategic business relationships with executive
level client decision-makers within the Commonwealth of Pennsylvania, State of
Delaware and New Jersey. Acted as liaison with operations, business office, and
repair/collection center to ensure client requirements were met. Negotiated contractual
agreements with external partners to provide one-stop shopping to client. Monitored
performance of external vendors/suppliers to ensure client satisfaction.
Project Manager - Public Communications. Performed project management and
support services for local and national accounts, including state/local government,
health care and education markets. Coordinated the implementation of prison
telephone control systems utilizing project management tools. Managed performance
levels of various hardware vendors to ensure compliance with client requirements.
Product Manager - Public & Operator Services. Responsible for life cycle
management of prison telephone services with emphasis on implementation of vendor
products to retain ($30 million) market share. Managed work assignments and output
of product teams. Developed a product plan in support of the prison telephone service
for a five-year planning period. Responsible for contract negotiation with selected
vendor for prison telephone system features. Coordinated, developed and delivered
new products to clients nationally.
Assistant Manager - Data Base Administration Center - Operator Services.
Developed and implemented an emergency action and trouble reporting plan for
management employees and associates.

•

PROFESSIONAL
TRAINING

ATa.T

Project Management, Labor Relations, Contract Negotiations, Introduction to Perpos
and Power 5/20 System Administration, Forms Management course for V AX system,
Time Manageme!lt, Diversity Management, Technology and Competition Seminar,
A TM, The Quality Process, Accountability for Personal Growth

11.3. Key Staff Qualifications

TRE - 364

11-19

AT& T Inmate/Resident Telephone Control Service

"
•

Sample System Administrator/Technician·
Richard Adrian
POSITION

CCG SENIOR FIELD TECHNICIAN

QUALIFICATIONS
SUMMARY
PROFESSIONAL
EXPERIENCE

Over 18 years of varied field service experience including telecommunications, heavy

machinery and electronics repair.
Field Technician, Senior
Cooper Communications Group (CCG)

01l93-Present

Currently responsible for all aspects of public pay telephone maintenance at major NY
Port Authority facilities. Direct supervision of field technicians.

Field Technician
A-Ware Systems

06/88 - 08/91

Supervised new installations of mail conveyors, pneumatic air tubes and horizontal belt
conveyors.

Field Technician 1 Manager
Pevco International

•

01188 - 09/88

Supervised new installations. Maintained installed base of equipment. Managed other
technicians. Helped transition to new company.

Field Technician
Translogic Corporation

01187 - 01188

Supervised new installations. Rebuilt older equipment for fe-sale.

09/83 - 01187

Field Technician
Lamson Corporation
Serviced conveyors and rebuilt older equipment.

EDUCATION

•

ATaT

Certificate in Analog and Digital Electronics, Suburban Technical School, 1981.

11.3. Key Staff Qualifications

TRE - 365

11·20

•

AT&T Inmate/Resident Telephone Control Service

Sample System Administrator/Technician·
Edward M. Del Bove
POSITION

CCG SENIOR FIELD TECHNICIAN

QUALIFICATIONS
SUMMARY

Over 28 years offield experience in the telecommunications and electronics industries.

PROFESSIONAL
EXPERIENCE

Field Technician, Senior
Cooper Communications Group (CCG)

04/88 - Present

Overall responsibility for ensuring that AT&T public pay telephone equipment at JFK
and LaGuardia Airports are functioning. Part of team transitioning 4,000 payphones at
NYINJ Port Authority facilities. Train and oversee field technicians including teaching at
in-house classes on payphone repair.

Field Service Technician
Distribution Associates, Inc

02/80 - 4188

Responsible for installation and repair of closed circuit television systems, 16 and 35
MM film camera and card access systems.

•

Printed Circuit Fabricator
Polorad Electronics, Inc.

09177 - 02/80

Operated shop for fabrication of various electronic circuit boards used in prototype
development.

MILITARY

09173 - 06179

Sonar Technician
United States Navy

4 years active duty, 2 years reserve. Assigned to guided missile cruiser Yarnell. Duties
included operation and maintenance of sonar and related equipment. Achieved Secret

Clearance and attained rank of Second Class Petty Officer (E-5) prior to separation.
EDUCATION

1973 Fleet Sonar School, US Navy
1983 Diploma in Electronics, Cleveland Institute of Electronics

1988 Diploma in TV and Video Technology, International Correspondence School
1990 Diploma in Basic Computer Programming, International Correspondence School

•

-=AnkT
-

11.3. Key Staff Qualifications

TRE - 366

11·21

AT& T Inmate/Resident Telephone Control Service

•

Sample System Administrator/Technician Richard Gangemi
POSITION

CCG SENIOR FIELD TECHNICIAN

QUALIFICATIONS
SUMMARY
PROFESSIONAL
EXPERIENCE

Over 40 years of managerial and field experience in the telecommunications and
electronics industries.
Field Technician, Senior
Cooper Communications Group (CCG)

09/89 - Present

Currently responsible for ensuring AT&T equipment at Jacob Javits Convention Center,
Port Authority Bus Tenninal and other major facilities are functioning. Fully qualified in
all aspects ofpubJic telephone installation work. Direct supervision offield technicians.
02/80 - 09/89

Service Manager
RCA

Responsible for managing 39 technicians. Prepared reports. Oversaw fleet maintenance.

Field and Bench Technician
RCA

•

06/65 - 02/80

Responsible for repairing consumer products in house and in the field. Installed and
repaired telephone systems.

Electronic Technician

03/63 - 06/65

Rockaway Refrigeration
Repaired electronic controls for central air conditioning units as well as television repair.
Technician
PAG Sales & Service
Repaired televisions and central air conditioners.
EDUCATION

•

AT&.T

02/61 - 03/63

1980 Certificate in Management, RCA Institute
1976 Diploma in Cross Bar Switch, RCA institute
1976 Diploma in Electronic Telephone Switches, RCA Institute

11.3. Key Staff Qualifications

TRE - 367

11-22

•

AT& T Inmate/Resident Telephone Control Service

11.4. Customer References
RFP Reference: Section 7.18.4
AT&T is highly experienced in serving the needs of the inmate and corrections
market. AT&T has operated inmate telephones for the past 23 years. AT&T provides
inmate calling services and solutions (including equipment) for over 300 major
customers nationwide. Within this customer base, AT&T serves over 1,300
correctional facilities and provides service to more than 49,000 inmate telephone
stations. AT&T has successfully completed more major service transitions during the
past seven years than any other telecommunications company. AT&T holds
approximately a 20% overall inter LATA market share with 200 million minutes of
traffic per year in the interLA TA inmate market. AT&T has clearly demonstrated its
ability to perform and excel in the implementation, support, and management of
inmate systems.

•

AT&T is the prime or subcontractor for Department of Corrections (DOC) locations
nationwide, including DOCs in Massachusetts, New Jersey, Maryland, Oklahoma,
Kansas, Arizona, and West Virginia (recently awarded). The proposed
implementation team has "installedltransitioned" over 80 inmate facilities and 2,000
inmate phones in the last 18 months.
The following table highlights AT&T's experience in the inmate calling services
market.

•
11.4. Customer References

TRE - 368

11-23

"
•

•

AT&T Inmate/Resident Telephone Control Service

Highlights of AT&T Experience in Inmate Calling Services
Number and
Types of
Systems

AT&T provides inmate calling services and solutions for over 300
major customers nationwide. Within this customer base, AT&T serves
over 1,300 correctional facilities and provides service to more than
49,000 inmate telephone stations. AT&T has clearly demonstrated its
ability to perform and excel in the implementation, support, and
management of large inmate systems. Our customers include various
state Department of Corrections (e.g., New Jersey, Kansas, and
Oklahoma), as well as local accounts (e.g., Dade County, Georgia with
1,100 inmate stations and Fulton County, Georgia with over 400 inmate
stations).

Size of Systems

AT&T supports systems of various sizes, from smaller county systems
to large state systems. AT&T has provided the required customer
references and can provide additional references and information on the
hundreds of customers supported if desired.

Utilization of
Subcontractors

AT&T utilizes subcontractors to provide specialized products, services,
and resources to complement our internal capabilities. In providing
services to the inmate market, AT&T subcontracts with industryleading suppliers of inmate calling systems and with companies
specializing in providing professional installation and maintenance
services for inmate systems. AT&T has partnered with the proposed
subcontractors on other projects to provide comprehensive, high-quality
solutions that meet customers' unique requirements. As prime
contractor on these projects, AT&T maintains total responsibility for
the delivery and success of the project by managing the performance
and deliverables provided by subcontractors according to precise and
stringent standards.

AT&T takes pride in offering contract and client references for the State of New
Jersey.
AT&T serves over 23,000 public pay telephones and over 211,168 inmates in over 14
State DOC facilities. AT&T is a leader in providing inmate telephone services to
large corrections facilities and can do the same for the State of New Jersey.
AT&T offers the following references where AT&T is the Prime Contractor and
provider of services for State DOC facilities:

•
11.4. Customer References
TRE - 369

11·24

AT&T Inmate/Resident Telephone Control Service

•

Reference:
Contact:
Phone:
Fax:

State of Delaware, Office of Information Services
Kay Buck, Manager

Address

80 I Silver Lake Blvd.
Dover, Delaware 19904

Description:

AT&T provides a full service inmate system at seven DOC
facilities in Delaware.

Reference:
Contact:
Phone:
Fax:

State of Kansas Department of Correctional Services
Norman Bacon
785-296-2035

Address

900 SW Jackson, 4th Floor
Topeka, Kansas 66612

Description:

The installed system supports 18 facilities and over 800
inmate phones for DOC facilities. The system supports over
7,500 inmates. AT&T is contracted to provide services
through the year 2003.

Reference:
Contact:
Phone:
Fax:

State of OkJahoma Department of Correctional Services
Dave Miller - Chief of Administrative Operations
405-425-2721

Address

3400 Martin Luther King Ave.
Oklahoma City, Oklahoma 73136-2554

Description:

The installed system supports 36 facilities and 678 phones for
DOC prisons. The system supports approximately 22,000
inmates. AT&T is the prime contractor on this contract
through the year 2003.

The table on the following page provides a list of some of the current large County
contracts where AT&T is the prime contractor.

•
11.4. Customer References
TRE - 370

11·25

•
•

AT&T Inmate/Resident Telephone Control Service

Contract
Date

Account

•

# Inmates
# Stations

Contact
Address

Telephone

Manatee County, FL

September 2001

1,100
140

Capt Worley
14490 Harllee Road
Palmetto, FL 34221

941-747-3011

St Lucie County, FL

October 2001

800
115

Deputy Jim Mullins
900N, Rock Road
Ft Pierce, FL 34945

561-462-3433

Fulton County, GA

October 2000

2,800
400

Sgt H, G, Mason
901 Rice Street
Atlanta, GA 30318

404-853-2176

Dekalb County, GA

February 2001

1,500
400

Sheriff
4425 Memorial Drive
Decatur, GA 30032

404-298-8145

Clay County, FL

July 2000

520
70

Lt Johnny Smith
901 N, Orange Ave.
Green Cove Springs, FL 32043

904-529-5912

LA County, CA

July 1999

19,578
3,000

Mr. Ward Finch
441 Baucher Street
Los Angeles, CA 90012

213-893-5878

Broome County, NY

July 2000

400
40

Larry Fischer, Jail Administrator 607-778-1911
897 Upper Front Street
Binghamton, NY 13902

Cattaraugus County, NY

Apri12000

150
18

Sheriff Ernest Dustman
301 Court St
Little Valley, NY 14755

716-938-9191

Cayuga County, NY

December 1999

100
16

Sheriff Peter Pickney
P.O. Box 518
Auburn, NY 13021

315-253-1222

Chautauqua County, NY

September 2000

300
35

Sheriff Joseph Gerace
E. Chaulaupua St, Box 128
Mayville, NY 14757

716-753-4900

Clinton County, NY

October 1999

130
18

Sheriff John Lawliss
25 McCarthy Drive
Plattsburgh, NY 12901

518-561-0865

Gennesse County, NY

June 1999

100
17

Sheriff Gary Maha
14 W. Main St, P.O. Box 151
Batavia, NY 14021

716-345-3000

11.4. Customer References
TRE - 371

11-26

AT&T Inmate/Resident Telephone Control Service

•

••

•

Contract
Date

Account

# Inmates
# Stations

Contact
Address

Telephone

Livingston County, NY

June 1999

100
14

Sheriff John York
4 Court Street
Geneseo, NY 14454

716-243-7104

Madison County, NY

May 2000

120
26

Sheriff Ronald Cary
P.O. Box 16, N Court St.
Wampsville, NY 13163

315-366-2286

Nassau County, NY

July 2000

2,200
240

Cpl. Steve Cassera
100 Carman Ave.
East Meadow, NY 11501

516-572-4195

Onondaga County, NY

October 2000

600
52

Sheriff Kevin Walsh
407 S. State Street
Syracuse, NY 13202

315-435-3044

Orange County, NY

November 2000

671
80

Sheriff Frank Bigger
40 Erie Street
Goshen, NY 10924

914-294-3303

Oswego County, NY

August 1999

160
23

SheriffReuel Todd
13295 State Route 31, Suite 400
Albion, NY 14411

315-349-3307

Putnam County, NY

October 1999

124
24

Sheriff Robert Thoubboron
Three County Center
Carmel, NY 10512

914-225-4300

Rockland County, NY

July 2000

315
27

Sheriff James Kralik
55 New Hempstead Road
New City, NY 10956

914-638-5464

Sullivan County, NY

August 1999

200
28

Sheriff Daniel Hogue
2 Bushnell Ave.
Monticello, NY 12701

914-794-7100

Tioga County, NY

July 1999

100
38

Sheriff Roger Besser
103 Corporate Drive
Owego, NY 13827

607-687-1010

Tompkins County, NY

July 1999

100
15

Sheriff Peter Meskill
779 Warren Road
Ithaca, NY 14850

607-257-1345

Ulster County, NY

February 2000

156
42

Sheriff Richard Bockelmann
129 Schwenk Drive
Kingston, NY 1240 I

914-340-3802

=
--

AT&T

11.4. Customer References
TRE - 372

11-27

•
•

AT&T Inmate/Resident Telephone Control Service

11.5. Experience with Customer Networks
RFP Reference: Section 7.18.5
No company has more networking experience than AT&T. Consider the following
facts:

•

AT&T pioneered the first inmate collect calling service and has led the
industry in enhancements.

•

AT&T introduced the first 3-way call detection capability in the early 1990s.

•

The AT&T network is the largest communications network in the work with
2.75 billion circuit miles of transmission facilities, 310 network points, 140
adjuncts, and 135 4ESS switches. With Real Time Network Routing (RTNR),
each switch can handle over a million calls per hour and each call is routed
using the most efficient route between switches.

•

The AT&T network carries more than 270 million calls on a typical business
day, and over 300 million on peak days.

•

The AT&T network carries 75 terabytes or 75 trillion bytes of data on an
average business day - more than four times the content of the Library of
Congress.

•

AT&T provides long distance service from the U.S. to every country and
territory in the world.

•

AT&T is the market leader in private line, frame relay, and A TM services,
with more than double the market share of our nearest competitor in TI.5,
Frame Relay, and ATM services.

•

AT&T has more than twice the nationwide SONET fiber coverage of our
nearest competitor.

•

AT&T has consistently won the highest reliability and overall service ratings
from Data Communications Magazine's annual user survey.

•

AT&T is the largest pure Internet Access Provider in the U.S., serving more
than 3 million subscribers and managing the transport of more than 2 million
messages per day to more than 160 countries worldwide.

•

AT&T has received numerous awards as Best Internet Service Provider,
including awards from PC World, SmartMoney, and Inverse Network
Technology.

Percentage Backbone Facilities Owned and Type of Facilities

•

AT&T completely owns and controls 100% of the facilities in the backbone network.
These facilities are predominately fiber cable (over 98%) and are 100% digital.
AT&T owns 100% of the fiber-optic miles between POPs and in the AT&T network.

11.5. Experience with Customer Networks
TRE - 373

11-28

"
•

AT&T Inmate/Resident Telephone Control Service

AT&T owns 100% of the domestic Interoffice Channel (lOC) that will be used to
provide network services for the State of New Jersey.

-----

With over 53,000 route miles, AT&T has more than twice the
nationwide SONET fiber coverage of our nearest competitor. AT&T
covers New Jersey with approximately 600 route miles offiber-optic
cable.

AT&T has complete responsibility for and control over the quality of network
maintenance and protection programs without relying on another vendor's quality
programs or restoration facilities. As a result, AT&T can offer the State of New
Jersey greater network reliability and availability.
AT&T takes full responsibility for everything associated with AT&T POPs, including
the facilities, equipment, and maintenance. We do not delegate service or support to
anyone else. Even in the case of our leased locations, AT&T holds full accountability
and ensures that all facilities meet the highest standards in the industry regarding
maintainability, restoration, and reliability.
AT&T has the most diverse, highest capacity network of any provider today. The
physical diversity of transmission media within the AT&T network enables AT&T to
deliver network services to more people and places than any other network.

•

-ATlaT

AT&T has more fiber route miles than any other major interexchange
carrier nationwide. The high number of circuit miles provides AT&T
with the extensive alternate routing and reserve capacity capabilities
needed for handling high call volumes or restoring service in the event
of a major disruption or disaster.

Percentage Network Utilization
The AT&T network is routinely engineered at 50% total capacity to allow immediate
expansion and disaster recovery capabilities. The AT&T network and fiber-optic
facilities are constantly upgraded and expanded to meet demand.
AT&T has made substantial investments in installing new fiber facilities and further
equipping existing unlit fiber pairs. In addition, we have aggressively deployed
SONET technology to increase network transmission capacity and improve service
restoration following fiber-optic cable failures. One of the primary benefits of
AT&T's implementation of SONET technology is the increase in transmission
capacity offered through Dense Wave Division Multiplexing (DWDM) technology,
which allows multiple wavelengths or colors oflight to be transmitted on a single fiber
strand. AT&T can now transmit eight colors oflight on a single fiber strand, which
increases the capacity of that strand by a factor of eight. We are expanding to 16
colors and are testing an SO-wavelength system.

•
-

AT8.T

11.5. Experience with Customer Networks
TRE - 374

11-29

AT&T InmatelResident Telephone Control Service

•

11.6. Quality Control, Service Locations, and Support
Personnel
RFP Reference: Section 7.18.6
For more than a hundred years, AT&T has symbolized quality. AT&T peopleamong the pioneers of quality - helped revolutionize industrial practices and made
AT&T products and services among the best in the world. In 1988, AT&T announced
the goal of making AT&T "The best in the world at delivering the benefits of
information technology." Simultaneously, AT&T made a fundamental commitment to
deploying quality-based management throughout the corporation to better serve our
customers. To make this a reality, AT&T implemented a "Total Quality
Management" approach modeled on the same criteria for excellence used in the
renowned Malcolm Baldrige Award. AT&T's Total Quality Management rests on six
guiding principles:

•

•
•
•
•
•

The customer comes first
Quality happens through people
All work is part of a process
Suppliers are an integral part of our business
Prevention is achieved through planning
Quality improvement never ends

AT&T's overall quality goal is to become "the most helpful company in the eyes of
our customers everywhere." AT&T puts the customer first and empowers employees
with the authority and resources to enable them to focus on and satisfy customers.
The best products and services come from the best workforce, therefore AT&T
provides its workforce throughout the company with the resources to provide the
quality of product and level of service necessary to fulfill AT&T's promise to be "The
most helpful company." To this end, AT&T continues to commit tools and training, to
delegate authority to people, and to look at new ways to reward and recognize the
efforts of our people. The people of AT&T are in turn using their resources and
responsibilities to go beyond customer satisfaction and into the realm of customer
delight.
AT&T's Total Quality Management approach and the concept of empowerment
provide substantial benefits to the State of New Jersey.
Empowerment means that the AT&T Account Team and the support
personnel throughout the company have the information and the
access to resources they need to do their jobs. As a result, the State of
New Jersey receives better products and services.

•
- : AT&T

11.6. Quality Control, Service Locations,& Support Personnel
TRE - 375

11-30

AT&T Inmate/Resident Telephone Control Service

•

----

AT&T

----

With empowerment, AT&T employees have the authority and the
responsibility to take immediate action to meet quality and customer
satisfaction goals. This means that the State ofNew Jersey gets
quality service the first time.

With empowerment, employees take ownership and accept
responsibility for problems and look for ways to prevent problems
from happening. Thus, the State of New Jersey can count on fewer
problems and quick resolution ofproblems when they do occur.

AT&T will continue to actively implement its Total Quality Management approach to
ensure quality on the State of New Jersey Inmate/Resident Telephone Control Service
program.

Quality Control Procedures

•

As described throughout this proposal, AT&T has already established and
implemented quality control procedures, and has identified and dedicated support
personnel to every major functional area supporting the State of New Jersey.
Quality control for the State of New Jersey Inmate/Resident Telephone Services
program begins with the dedicated Program Team described in the preceding section.
All Program Team members are dedicated to ensuring that quality objectives and
expectations are fully met. All team members bear quality assurance and control
responsibility.
In addition, the Tim Miller, the AT&T Contract Team Manager will ensure that all
products and services rendered to the State of New Jersey are in compliance with the
contract and meet the quality standards established by AT&T. Tim will perform the
following quality assurance and control functions.

•

Monitor and review overall program activities to ensure timeliness, quality, and
customer satisfaction with products and services provided.

•

Utilize AT&T Quality Standards and AT&T Quality Improvement Processes to
measure and improve the overall quality of the program.

•

Conduct quality audits and reviews of key processes, including implementation
activities, ongoing maintenance support, and billing to ensure quality service and
support.

•

Notify the Account Team of any deficiencies found in any quality audits and
reviews and present recommendations for corrective action.

•

Review all reports to ensure accuracy, timeliness, and quality.

11.6. Quality Control, Service Locations,& Support Personnel
TRE - 376

11·31

AT&T Inmate/Resident Telephone Control Service

•

Serve as the State's advocate in resolving problems, monitoring service levels, and
interfacing with AT&T and other companies to ensure that timely and appropriate
actions are taken to resolve service problems and address specific user
requirements.

•

Monitor all major cutover activity to ensure that standard procedures are used and
agreed upon and that service dates are met.

•

Review and analyze provisioning and maintenance results for data services on an
ongoing basis to determine performance levels.

•

Develop and implement service improvement plans as necessary.

Quality is the very foundation of the AT&T network and AT&T services. As a result,
AT&T and AT&T network services have traditionally earned top quality and
performance ratings when compared with competitors by magazines, journals, and
trade publications.

----

•

One of the ultimate measures of quality is the prestigious Malcolm
Baldrige Quality Award. AT&T, which has won this prestigious
award for quality excellence three times, is the only U.S. company to
win mUltiple Baldrige awards.

Service Locations
AT&T has 119 business facilities in the State of New Jersey with office and lab space
for 24,000 employees. AT&T technical and support personnel will be located
throughout the State to provide responsive support for all facilities.
The AT&T State of New Jersey Account tearn will continue to work with the State,
calling upon various AT&T resources as necessary, to ensure the highest standards of
performance, quality, and customer satisfaction are maintained.

Support Personnel Availability
AT&T has a dedicated program team that will ensure that the highest standards of
quality and customer satisfaction are maintained throughout the contract. The
members ofthe Program Team are dedicated 100% to the State of New Jersey.

•
11.6. Quality Control, Service Locations,& Support Personnel
TRE - 377

11-32

AT&T Inmate/Resident Telephone Control Service

•

11.7. Financial Capability
RFP Reference: Section 7.18.7
AT&T is a financially sound and secure company with the resources to fully support
the State of New Jersey over the term of the contract. AT&T has continually provided
public communications services since the first public telephone was installed in 1889
- over 110 years ago. With the selection of AT&T, the State is assured that its
selected vendor has the financial, operational, and management commitment to fulfill
the requirements of the contract throughout its term.
AT&T has provided a copy of its income statements and closing balance sheets for the
past two years (2000 and 1999) on the following pages. Additionally, AT&T has
provided its 2000 Annual Report which contains detailed financial information in
Volume Il, Attachment 1.
Audited financial reports for the year 2001 are not yet available. Unaudited financial
reports (including balance sheets and income statements) are available on AT&T's
web site at http://www.att.com/ir.

•

•
11.7. Financial Capability
TRE - 378

11-33

AT&T Inmate/Resident Telephone Control Service

•

AT&T CORP. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME
For the Years Ended

December 31,

2000

1999

1998

$65,981

$62.600

$53,223

17.587
13,518
13,303
7,274

14.594
14,686
13,516
6,138

10,495
15,328
12.770
4,378

2,993
7,029
61,704
4.277
1,514
3.183

1.301
1.506
51,741
10.859
931
1,765

251
2.514
45,736
7,487
1.281
427

2,608
3.342
4,120
1,488
205
4,669

10,025
3,695
(115)
(2,022)
765
3,428

8,341
3,049
21

Dollars in millions (except per share amounts)

Revenue

•

Operating Expenses
Costs of services and products (excluding depreciation of
$5,457, $4,947 and $3,362 included below)
Access and other connection
Selling, general and administrative
Depreciation and other amortization
Amortization of goodwill, franchise costs and other
purchased intangibles
Net restructuring and other charges
Total operating expenses
Operating income
Other income
Interest expense
Income from continuing operations before income taxes,
minority interest and earnings (losses) from equity investments
Provision for income taxes
Minority interest income (expense)
Equity earnings (losses) from Uberty Media Group
Net losses from other equity investments
Income from continuing operations
Discontinued Operations
Income from discontinued operations (net of income taxes of $6)
Gain on sale of discontinued operations (net of income taxes of $799)
Income before extraordinary loss
Extraordinary loss (net of income taxes of $80)
Net income

4,669

3,428

$4,669

$ 3,428

10
1,290
6,535
137
$ 6,398

$ 0.89

$ 1.77

$ 1.96

$0.89

$ 1.77

0.48
0.05
$ 2.39

$ 0.88

$ 1.74

$ 1.94

$0.88

$ 1.74

0.48
0.05
$2.37

AT&T Wireless Group:
Earnings per share: Basic and diluted

$ 0.21

Liberty Media Group:
Earnings (loss) per share: Basic and diluted

$ 0.58

$ (0.80)

AT&T Common Stock Group-per basic share:
Income from continuing operations
Income from discontinued operations
Gain on sale of discontinued operations
Extraordinary loss
AT&T Common Stock Group earnings
AT&T Common Stock Group-per diluted share:
Income from continuing operations
Income from discontinued operations
Gain on sale of discontinued operations
Extraordinary loss
AT&T Common Stock Group earnings

•

78
5,235

11.7. Financial Capability
TRE - 379

11-34

AT&T Inmate/Resident Telephone Control Service

•

AT&T CORP. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
At December 31,

2000

1999

$ 126
11,144
1.703
2,102
812
1.200
17,087
51.161
48,218
13,626
31,478
34,290
34.261
3,003
9,099
$242,223

$ 1,024
9,813
640

Doliars in millions

ASSETS
Cash and cash equivalents
Receivables, less allowances of $1,379 and $1,281
Other receivables
Investments
Deferred income taxes
Other current assets

TOTAL CURRENT ASSETS
Property, plant and equipment, net
Franchise costs, net of accumulated amortization of $1,664 and $697
Licensing costs, net of accumulated amortization of $1,762 and $1,491
Goodwill, net of accumulated amortization of $850 and $363
Investment in Liberty Media Group and related receivables. net
Other investments and related advances
Prepaid pension costs
Other assets

TOTAL ASSETS

•

1.287
1.120
13,884
39.618
32,693
8,548
7,445
38,460
19.366
2,464
6,928
$169,406

LIABILITIES
Accounts payable
Payroll and benefit-related liabilities
Debt maturing within one year
Liability under put options
Other current liabilities

TOTAL CURRENT LIABILITIES
Long-term debt
Long-term benefit-related liabilities
Deferred income taxes
Other long-term liabilities and deferred credits.

TOTAL LIABILITIES
Minority Interest
Company-Obligated Convertible Quarterly Income Preferred Securities of
Subsidiary Trust Holding Solely Subordinated Debt Securities of AT&T

$ 6,455
2,423
31,947
2,564
7,478
50,867
33,092
3,670
36,713
5,090
129,432

$ 6,771
2,651
12,633

4,883

2,391

4,710

4,700

6,152
28,207
23,217
3,964
24,199
3,801
83,388

•
11.7. Financial Capability
TRE - 380

11·35

AT&T Inmate/Resident Telephone Control Service

•

AT&T CORP. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS (CO NT.)
At December 31,

2000

1999

3,760

3,196

Dollars in millions
SHAREOWNERS' EQUITY

Common Stock:
AT&T Common Stack. $1 par value. authorized 6.000.000.000 shares; issued and

outstanding 3.760.151.185 shares (net of 416.887.452 treasury shares) at
December 31. 2000. and 3.196.436.757 shares (net of 287.866.419 treasury shares)
at December 31, 1999
AT&T Wireless Group Common Stock, $1 par value, authorized 6.000,000,000 shares;
issued and outstanding 361,802,200 shares at December 31,2000
Liberty Media Group Class A Common Stock, $1 par value, authorized 4,000,000,000
shares; issued and outstanding 2,363,738,198 shares (net of 59,512.496 treasury
shares) at December 31,2000, and 2,313,557.460 shares at December 31,1999
Liberty Media Group Class B Common Stock, $1 par value, authorized 400,000,000
shares; issued and outstanding 206,221,288 shares (net of 10,607,776 treasury
shares) at December 31,2000, and 216,842,228 shares at December 31, 1999
Additional paid-in capital
Guaranteed ESOP obligation
Retained earnings

Accumulated other comprehensive income.
TOTAL SHAREOWNERS' EQUITY
•

TOTAL LIABILITIES AND SHAREOWNERS' EQUITY

362

2,364

2,314

206
90.496
7.408
(1,398)

217
59,526
(17)
6,712
6,979

103,198
$242,223

78,927
$169,406

•
-

AT8IT

11.7. Financial Capability
TRE - 381

11·36

•
•

AT&T Inmate/Resident Telephone Control Service

11.8. Subcontracting
RFP Reference: Section 7.18.8
AT&T has fonned a team with other highly experienced companies to provide a
premier solution that combines the experience, knowledge, technology, and quality
services required to support the inmate telephone facilities throughout New Jersey.
We have selected best-in-class subcontractors and equipment providers to provide the
inmate call processing system. The AT&T Team includes the following.

•

AT&T as the Prime Contractor

•

TELEQUIP Labs, Inc

•

Cooper Communications Group (CCG)

•

Symbiont (MBE)

•

PubliCall (a New Jersey based and certified MBE)

•

Mid Atlantic Consulting (a New Jersey based WBE)

AT&T, the world's communication leader, will serve as the Prime Contractor. As
such, AT&T will:

•

Serve as the State's single point of contact for all matters.

•

Assume total responsibility and accountability for all aspects ofthe program,
including overseeing subcontractors.

•

Provide overall contract and project management for the initial implementation
and throughout the life ofthe contract.

•

Source and supply the inmate phones. AT&T will source equipment from two
industry-leading suppliers: Elcotel and Phillips, Brooks, and Gladwin (PBG).

•

Provision and support the network and communications facilities to support the
inmate phones at all locations.
AT&T Local Services will provide the local dial tone to the AT&T public
telephones and the transport facilities for local and intraLATA calls. AT&T
Local Services was created when AT&T acquired Teleport Communications
Group, Inc. (TCG) through a merger. The AT&T Local Services network has
been in operation since 1985, and is the nation's largest competitive local
network covering every major metropolitan area in the nation. AT&T
currently manages a base of over 23,000 AT&T public telephones.

•

AT&T Long Distance Services will provide interLAT A transport facilities and
operator services for local, intraLATA, and interLA TA calls. AT&T Long
Distance Services has provided long distance and operator services to public
telephones continuously since 1889.

11-37

II.S. Subcontracting
TRE - 382

AT&T Inmate/Resident Telephone Control Service

•

• Meet all the State's management and information reporting requirements,
including revenue and commission reporting.
AT&T, as prime contractor, will assume total responsibility for the success of the
contract, including the fulfillment of contractual obligations and the management of
subcontractors. AT&T will provide the full scope of requested services, features, and
functionalities for both public payphones and the inmate telephone systems.

•

Manufacture all hardware and software, for AT&T, necessary to interface with
the inmate calling platform. This includes but is not limited to automated call
processing, recording and monitoring and centralized PIN database.

•

Develop and support all hardware and software necessary to accomplish these
functions and to meet the requirements of AT&T.

•

Train and certify AT&T chosen technicians on the call control system from
complete understanding of the hardware components to hands-on with the user
software.

•

Assist technicians remotely with any issues that may arise. TELEQUIP
support personnel are available 24 hours a day, 7 days a week, 365 days a year
to provide assistance to AT&T Technicians.

•

Provide "hot standby" equipment with in 24 hours in the unlikely event of a
total system failure.

AT&T and TELEQUIP have an exclusive partnership in which the best inmate
telephone system is designed to meet the needs of the State. AT&T and TELEQUIP
have developed and implemented processes and procedures for working together to
meet demanding implementation, transition, and support requirements. As a result, we
offer the State a proven team with the technologies, experience, resources,
commitment, and expertise to ensure the success of the inmate telephone services
program.
AT&T submits the following required information for TELEQUIP.

•
-: ATs.T

II.S. Subcontracting

11-38
TRE - 383

AT&T Inmate/Resident Telephone Control Service

•

Name

TELEQUIP Labs, Inc.

Address

1820 North Greenville Ave.
Richardson, Texas 75081

Services Provided:

As described above

Registration with
Division of Revenue

Certificate No. 0100869730

Registration with
Department of Labor

Registration applied for 02/11102

Personnel Resumes

AT&T has provided qualifications summaries for key
TELEQUIP management personnel in Section 2 and
resumes for key TELEQUIP customer service personnel
in Section 3.

Similar Experience

TELEQUIP technology is currently the system of choice
for ten state correctional systems, including Florida,
Louisiana, Kentucky, and New York, as well as over
450 additional state and county correctional facilities
throughout the U.S.

Cooper Communications Group (CCG) is AT&T's national installation and
maintenance workforce and is certified to install, service, and maintain all inmate
associated phones and processors.

CCG is a nationwide service company with the ability to service all types of phones
and related equipment. CCG currently installs, services, collects, and maintains the
entire installed base of public pay telephones and Internet terminals for AT&T. CCG
has developed a propriety software network that allows the company to service these
accounts with increased efficiency at greatly reduced costs.
CCG provides field services through the deployment of its own employees and
through the use of qualified subcontractors. Because of the sensitive nature of some of
the locations in which CCG operates, all personnel are subject to extensive
background checks and are required to obtain and maintain all applicable security
clearances. CCG's training programs are tailored to specifically address the
specialized needs of each individual project's requirements. Extensive in-house
training is provided to all personnel, including participation in OEM and customersponsored training as applicable, prior to the deployment of personnel to any project.

•

CCG will provide the following functions and support:
• Handle complaints, problem reporting, and problem escalation

• Perform routine and remedial maintenance for DOC and JJC facilities

•

Execute moves, adds, and changes

11-39

II.B. Subcontracting
TRE - 384

"
•

AT&T Inmate/Resident Telephone Control Service

•

Provide routine cleaning and functional testing

•

Maintain labels and signage

•

Monitor overall performance

AT&T submits the following required information for CCO.

•

Name

Cooper Communications Group (CCG)

Address

1101 Stewart Avenue
Oarden City, New York 11530

Services Provided:

As described above.

Registration with
Division of Revenue

Contractor Certification # 0107620

Registration with
Department of Labor

Certificate Number 620825

Personnel Resumes

AT&T has provided qualifications summaries for key
CCO management personnel in Section 2 and resumes
for key CCO personnel in Section 3 .

Similar Experience

CCO is AT&T's national installation and maintenance
workforce and is certified to install, service, and
maintain all inmate associated phones and processors.
CCO is a nationwide service company with the ability to
service all types of phones and related equipment.

Symbiont, Inc., an minority-owned business enterprise (MBE), is an information
technology solutions company that provides complete services for acquiring, storing,
accessing, processing, and communicating information for government and industry.
Symbiont provides a variety oftechnical services, including include clearing trouble
tickets; moving or adding a single analog or digital line; installing multiple analog or
digital lines; installing telephone instruments and equipment units (including ISDN);
de-installing telephone systems; and cable removal.
AT&T submits the following required information for Symbiont.

•
11-40

II.B. Subcontracting
TRE - 385

AT&T Inmate/Resident Telephone Control Service

•

Name

Symbiont

Address

1325 Mass Ave
Washington D.C.

Services Provided:

As described above.

Registration with
Division of Revenue

Registration applied for

Registration with
Department of Labor

Registration applied for

Personnel Resumes

AT&T has provided qualifications summaries for key
Symbiont management personnel in Section 2

Similar Experience

Symbiont is a national service company with the ability
to service all types of phones and related equipment.

PubliCall is a minority-owned business enterprises (MBE) certified in New Jersey.
PubliC all has extensive experience in the telecommunication industry. Their
customers include AT&T, Marriott International, Prime Hospitality, Cablevision,
Madison Square Garden, and Radio City Music Hall. The company also has a
contract in place to deliver Internet Access and Payphones to the Pennsylvania
Convention Center. PubliCall specializes in cabling including Cat3, Cat5, fiber
buried, and aerial.

AT&T submits the following required information for PubliCall.

•

Name

PubliCall

Address

24 Dorset Court
Somerset NJ

Services Provided:

As described above.

Registration with
Division of Revenue

Registration applied for

Registration with
Department of Labor

Registration applied for

Personnel Resumes

AT&T has provided qualifications summaries for key
PubliCall management personnel in Section 2.

Similar Experience

PubliCall, a New Jersey certified MBE, is a regional
service company with the ability to service all types of
phones and related equipment.

11-41

11.8. Subcontracting
TRE - 386

AT& T Inmate/Resident Telephone Control Service

•

Mid-Atlantic Consultants, LLC offers full cycle business-to-business consulting,
sales broker, account management, and project management. AT&T Local Service
has an agreement with Mid-Atlantic Consultants to be a sales broker in the
Pennsylvania and New Jersey Territory. In addition, Mid-Atlantic Consultants will
oversee the implementation of the City of Philadelphia public and inmate telephone
system installation for AT&T.
AT&T submits the following required information for Mid Atlantic Consultants.

•

Name

Mid Atlantic Consultants

Address

47 Alexander Court
Marlton, NJ 08053

Services Provided:

As described above.

Registration with
Division of Revenue

Registration applied for

Registration with
Department of Labor

Registration applied for

Personnel Resumes

AT&T has provided qualifications summaries for key
Mid Atlantic Consultants management personnel in
Section 2

Similar Experience

Mid Atlantic Consultants is a New Jersey based small
business and will be certified as a WBE.

It is important to note that AT&T will meet and exceed the State's MBE and WBE

objectives. Please reference Volume II, Attachment 2 for additional information on AT&T's
commitment to the utilization and advancement of small business enterprises.

•

AT&T

AT&T's industry-leading networking and project management
expertise combined with TELEQUIP's inmate processing system
and the installation and maintenance support ofCCG and our
selected MBEs and WBE offer an unequaled system of network,
call processing, and operational excellence for the State ofNew
Jersey. Together, the AT&T Team combines the experience,
knowledge, resources, and quality service and support needed for
the smooth implementation, transition, and ongoing operation of
the inmate phone service.

II.S. Subcontracting

TRE - 387

11-42

AT&T Inmate/Resident Telephone Control Service

•

Part III. Cost Proposal
The attached schedules provide AT&T's cost proposal for the proposed AT&T
InmatelResident Telephone Control Service.

•

A1'8.T

111-1

Part III. Cost Proposal
TRE - 388

AT&T Inmate/Resident Telephone Control Service

•

InmatelResident Telephone Control Service
Schedule A
System Network
Willingness to accept the terms as set forth by the State.
Please initial response.
YES

7.6.2

Fraudulent Calls
No charge for fraudulent calls

7.6.3

•

--Jih .

Quality of Service
Network designed using a P.Ol
grade of service

Comments:

7/YJ .

Call Routing
No charge for mis-routed calls

7.6.4

--Jih .

AT&T meets all required specifications and looks forward to
demonstrating our proposed solution. Please reference the
following proposal sections for complete responses to these
requirements:
Section 1.1.2 - Fraudulent Calls
Section 1.1.3 - Call Routing
Section 1.1.4 - Quality of Service

•
111-2

Part III. Cost Proposal
TRE - 389

AT&T Inmate/Resident Telephone Control Service

•

InmatelResident Telephone Control Service
Schedule B
7.6.5 On Site System Equipment
Willingness for the Contractor to provide only new system and telephone
equipment and retain ownership for all materials, supplies and equipment. Please
initial response.
YES

New equipment only

7/YJ .

Lightning and surge protection to be
provided
_._ __
Contractor retain ownership

•

f,/YJ .

Provide information in detail to the following questions:
What equipment will be located on site?
Please reference Section 1.1, On-Site System Equipment for a
complete list of on-site equipment.
What will be the electrical requirements for this equipment?
Please reference Section 1.1, On-Site System Equipment for
complete specifications of electrical and space requirements.

•

Will this on site equipment improve the quality of service and if yes,
how?
Yes AT&T owns the proposed solution design. Therefore, the
system is adaptable to application changes and evolving
specifications as requirements change or evolve over the term of
the contract. AT&T's proposed scanner solution will also
dramatically improve I PIN turnaround/input performance.
Additionally, AT&T's "one vendor" solution will simplify
operations and administration for the State and ensure that there
is no "finger pointing" in responsibility or accountability, which
in turn will greatly improve the quality of service for the State.

111-3

Part III. Cost Proposal
TRE - 390

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule C
7.6.6 Dialing Plan
Response for compliance to the Dialing Plan Standards. Please initial response.
YES

North American Dialing Plan

Response to no charge to the State for Dialing Plan expansions
and upgrades. Please initial response.
YES

•

Free Dialing Plan expansions and
upgrades

Comments:

With AT&T, there are no hidden charges or fees!
AT &T succeeds when the system is functional and
the customer is satisfied. Dialing plan expansion
and upgrades are critical to functionality of the
system and no charges of any kind will be asked of
the State for dialing plan expansions.

Any charges not identified will not be paid by the State.

•

ATs.T

111-4

Part III. Cost Proposal
TRE - 391

AT&T Inmate/Resident Telephone Control Service

•

InmatelResident Telephone Control Service
Schedule D
7.6.7 Non-recurring Charges
Willingness to accept the terms of no charge for the following issues as set forth
by the State. Please initial response.
YES
Equipment additions, changes and/or
deletions
Maintenance on equipment, service
and/or wiring
Record keeping or report generation

•

Service or system upgrades

--!Ih
--!Ih .
--!Ih .
7.1h

System software additions, changes
and/or deletions
System software information bubble
forms

--!Ih .
--!Ih .

Provide the rate and conditions that charges would apply for State initiated
activity.
Flat
Rate

Time &
Material

State initiated activity
Comments:

•

There is no charge for the system to perform as specified.
AT&T does not charge for normal changes and moves.

Any charges not identified will not be paid by the State.

111-5

Part Ill. Cost Proposal
TRE - 392

AT&T Inmate/Resident Telephone Control Service

•

InmatelResident Telephone Control Service
Schedule E
7.6.8 System Evaluation
Willingness to install a fully operational system and telephones, prior to the
contract award, in both a DOC and JJC correctional facility for evaluation.
Please initial response.
YES
Install a system and telephones in a
DOC correctional facility
Install a system and telephones in a
JJC correctional facility

•

Comments:

___

/ 'J.,,,

I YI

___

/J
'",
;. I Y I

AT&T looks forward to demonstrating our
superior proposed solution. Our demonstration
will show that all aspects of our proposed solution
meet the State's specifications.

•
-

ATilT

111-6

Part III. Cost Proposal
TRE - 393

AT&T Inmate/Resident Telephone Control Service

•

InmatelResident Telephone Control Service
Schedule F
7.7.2 States Performance Standards (SPS)
Willingness to accept the terms as set forth by the State. Please initial response.
YES

Network Performance Standards

7.1h

Meet or exceed 99.999%
performance level

Maintenance and Provisioning
Response Time

•

72 hour prior notification of
scheduled shutdowns

--(/Y!.

Mean time to Respond

--(/Y!.

Mean time to Repair

--(/Y!.

Provisioning due dates

--(/Y!.

24 hour software additions and/or
changes

--(/Y!.

Failure reporting process

--(/Y!.

Comments:

•
-

AT&T

AT &T's Inmate/Resident Services
solution will meet the State's Performance
Standards as described in Section 1.2.2 of
this proposal.

111-7

Part III. Cost Proposal
TRE - 394

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule G (REV 1)
NOTE: To provide the State maximum flexibility in balancing low call billing rates for
call recipients and high commissions to the State, AT&T is offering four options. These
options (noted as Option A-High, Option B-Medium, Option C-Low, and Option DZero) provide different levels of rates and associated commissions. Billing rates are the
same for both AT&T's primary offer and our Option A solution. The corresponding
commission rates for the four options are provided in Schedule Q.

7.7.3 Call Billing
Provide the description and charges for the component parts to be applied to all
inmate/resident station to station collect calls and the measurement of time for
these charges.

•

Option A
High

Option B
Medium

Option C
Low

Option D
Zero

Service Charge

$2.50

$1.00

$0.95

Transport per Minute

$0.05

$0.03

Service Charge

$2.50

$1.95

$1.25

$1.00

Transport per Minute

$0.20

$0.15

$0.10

Service Charge

$2.50

$1.95

$1.25

$1.00

Transport per Minute

$0.40

$0.25

$0.15

$0.10

Service Charge

$2.50

$1.00

Transport per Minute

$0.89

$0.69

$0.59

$0.25

Local rate

IntraLA T A rate

InterLATA rate

Interstate rate

•

Comments:

ATs.T

All collect calls billed in I-minute increments. Service
charges are one-time, non-recurring per call. Transport
charges are duration sensitive.

111-8

Part III. Cost Proposal
TRE - 395

AT&T Inmate/Resident Telephone Control Service

•

InmatelResident Telephone Control Service
Schedule G
7.7.3 Call Billing (continued)
Provide a postalized transport charge, flat rate service charge and any additional
surcharges for a call of 5 minutes placed at any time period, as collect station to
station from NPA-NXX 609-292 to the following:
Call
Charge
Option A
High

•

Call
Charge
Option D
Zero

Trenton - NPA-NXX 609-292
Transport charge
Service charge
BPUIFCC surcharge

$0.25
$2.50
$0

$0.25
$1.00
$0

$0.25
$0.95
$0

$0.15
$0.95
$0

Atlantic City - NPA-NXX 609-441
Transport charge
Service charge
BPU/FCC surcharge

$2.00
$2.50
$0

$1.25
$1.95
$0

$0.75
$1.25
$0

$0.50
$1.00
$0

Jersey City - NPA-NXX 201-795
Transport charge
Service charge

$2.00
$2.50

$1.25
$1.95

$0.75
$1.25

$0.50
$1.00

Red Bank-NPA-NXX 732-741
Transport charge
Service charge
BPU/FCC surcharge

$2.00
$2.50
$0

$1.25
$1.95
$0

$0.75
$1.25
$0

$0.50
$1.00
$0

Camden - NPA-NXX 856-614
Transport charge
Service charge
BPU/FCC surcharge

$1.00
$2.50
$0

$0.75
$1.95
$0

$0.75
$1.25
$0

$0.50
$1.00
$0

BPUIFCC surcharge

•

Call
Call
Charge
Charge
Option B Option C
Medium
Low

ATtJ

Part III. Cost Proposal
TRE - 396

111-9

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule G
7.7.3 Call Billing (continued)

•

Call
Charge
Option A
High

Call
Charge
Option B
Medium

Call
Charge
Option C
Low

Call
Charge
Option D
Zero

Elizabeth - NPA-NXX 908-820
Transport charge
Service charge
BPU/FCC surcharge

$2.00
$2.50
$0

$1.25
$1.95
$0

$0.75
$1.25
$0

$0.50
$1.00

Newark - NPA-NXX 973-648
Transport charge
Service charge
BPU/FCC surcharge

$2.00
$2.50
$0

$1.25
$1.95
$0

$0.75
$1.25
$0

$0.50
$1.00
$0

New York City, NYNPA-NXX 212-425
Transport charge
Service charge
BPU/FCC surcharge

$4.45
$2.50
$0

$3.45
$2.50
$0

$2.95
$2.50
$0

$1.25
$1.00
$0

Philadelphia, PA NPA-NXX 215-965
Transport charge
Service charge
BPU/FCC surcharge

$4.45
$2.50
$0

$3.45
$2.50
$0

$2.95
$2.50
$0

$1.25
$1.00
$0

$3.45
$2.50
$0

$2.95
$2.50
$0

$1.25
$1.00
$0

San Juan, Puerto Rico NPA-NXX 787-725
Transport charge
$4.45
Service charge
$2.50
BPU/FCC surcharge
$0
Any charges not identified will not be paid.

111-10

Part III. Cost Proposal
TRE - 397

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule H
7.7.5 System Administrator
Availability of Full Time on Site System Administrator(s). Please initial
response.
YES
Single Administrator Availability
Multiple Administrator Availability
Transportation Availability

7/h .
7/h.
7/h .

Number of System Administrator(s) included with each system.

•

System
Administrator(s)
included

As described in Section 1.7.2 of this proposal, AT&T is
proposing two Service Plan Options.
1. AT&T's Decentralized Option includes 13 System
Administrators and a Service Manager.

2. AT&T's Centralized Option includes 6 System
Administrators, 3 Clerical Personnel, and a Service
Manager.
Percentage of monthly commission to be reduced
Administrator(s) and options available.
Daily Rate
Weekly Rate
Monthly Rate
Yearly Rate
Multiple Administrator Discount
Transportation Rate
Comments:

•

to provide on-site System
NA-see
NA-see
NA-see
NA-see
NA-see
NA-see

below
below
below
below
below
below

AT&T is proposing two Service Plan options as described in
Section 1.7.2 of this proposal. The proposed commission rate
includes the 13 System Administrators and one Service
Manager as described in the Decentralized Option. If the
State selects the Centralized Option, AT&T will increase the
State's commission by 2% for all rate categories/options as
described in Schedule Q.

Any charges not identified will not be paid by the State.

111-11

Part III. Cost Proposal
TRE - 398

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule I
7.8

Inmate/Resident Telephone Control System
Willingness to accept the terms of no charge to the State for the following issues.
Please initial response.
YES
Administer all software
additions/changes
Design software to accept all
information provided
Provide and administer PIN system
Provide software compatible with
existing numbers previously assigned

•

Provide software out going only-collect
calls
Provide 24 hour completion of all
software requests
Provide shorter than 24 hour software
completion interval if required
Provide bubble forms for software
input
Provide scanners with toll free access
to system software
Provide daily reports of successful and
failure transmittals

•

AT&T

7/h·
7/h·
7/h·
7/h·
7/h·
7/h·
7/h·
7/h·
7/h·
7/h·

111·12

Part III. Cost Proposal
TRE - 399

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule I
7.8

Inmate/Resident Telephone Control System (continued)
Ability to provide and maintain a debit call option for each inmate and/or
resident. Please initial response.
YES

Provide and maintain a debit call
option
Software additions/changes will not
require down time

•

Comments:

Please reference Section 1.3 for a complete
description of AT&T's proposed
Inmate/Resident Telephone Control System.

Any charges not identified will not be paid by the State.

•
111-13

Part III. Cost Proposal
TRE - 400

AT&T Inmate/Resident Telephone Control Service

•

InmatelResident Telephone Control Service
Schedule J
7.8.1 Authorized System Features
Ability to provide Authorized System Features for each data base. Please initial
response.
YES
All dialing instructions, warnings and
messages in English and Spanish
All telephones turned on and off at
predetermined hours
Announcement of call monitoring
and/or recording with exceptions

•

Announcement of no monitoring or
recording of legal or Ombudsman
Automated voice announcement to
call ed party
Call splitting of calling party from
called party
Caller ID info passed to called party
after call splitting
Capability to monitor and record all
calls on each line
Cutoff keys on all system telephone
lines
Interactive acceptance or denial of call
Monitoring and recording capability
without detection

-Jih .
-Jih .
-Jih
-Jih .
-Jih .
-Jih .
-Jih .
-Jih .
-Jih .
-Jih .
-Jih .

•
111-14

Part III. Cost Proposal
TRE - 401

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule J
7.8.1 Authorized System Features (continued)
YES
On demand statewide blocked numbers
Permit outgoing collect calls
Prompts for dialing instructions
Provide appropriate messages

•

Recording discs available for review
and/or permanent storage
Recording equipment to be compatible
with existing system
Security announcement instructing
switch hook operation terminates call
Service to interface with both touch
tone and rotary service
System must be DTMF dialing
System must limit access to one call
per connection
Telephone switch hook operation
indicates disconnect of call
Comments:

7/M·
7/M
7/M·
7/M·
7/M
7/M
7/M·
7/M·
7/M·
7/M·
7/M·

AT&T meets all the mandatory and preferred
Authorized System Features requirements as
described in Section 1.3.1 of this proposal. In
many cases, AT&T exceeds the requirements
and/or offers additional value-added features.

•
111-15

Part I". Cost Proposal
TRE - 402

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule K
7.8.2 System Controls and Restrictions
Ability to provide System Controls and Restrictions for each data base. Please
initial response.
YES

•

Block call forwarding from originally
called number

--(/h.

Fifteen minute time limit on every call
with warning tone

--(/h.

No access to an operator

--(/h.

No call waiting acceptance

--(/h.

No collect calls accepted to inmates
and/or residents

--(/h.

No credit card calls

--(/h.

No incoming calls

--(/h.

No partial service during system
failures

--(/h.

No person to person calls

--(/h.

No pulse dialing

--(/h.

No third party billing of calls

--(/h.

No third party conference calls

--(/h.

No transfer of calls

--(/h.

No two telephones can be connected to
the same line at the same time

--(/h.

111-16

Part III. Cost Proposal
TRE - 403

AT&T Inmate/Resident Telephone Control Service

•

InmatelResident Telephone Control Service
Schedule K
7.8.2 System Controls and Restrictions (continued)
YES

Ten time call limit on any authorized
number per day
Time limit on total minutes per month
Time of day restrictions on a called
number

Comments:

•

-_-

AT'8aT

AT&T meets all the mandatory and preferred
System Controls and Restrictions
requirements as described in Section 1.3.2 of
this proposal. In many cases, AT&T exceeds
the requirements and/or offers additional
value-added features .

Part III. Cost Proposal
TRE - 404

111-17

AT&T Inmate/Resident Telephone Control Service

•

InmatelResident Telephone Control Service
Schedule L
7.8.3 Usage Studies
Willingness to provide Usage Studies. Please initial response.
YES

Usage Study(s) Availability
List the type of reports available, their limitations and duration from request to
completion
Reports and Retention
YES

•

Monthly reports available
On demand reports available within
thirty (30) minutes
Retain records for the life of the
contract

Comments:

7/h
7/h·
7/h·

AT &T meets all Usage Studies and reporting
requirements as described in Section 1.3.3 of this
proposal. AT&T has provided sample reports in
Volume II.

Also attach examples of additional reports available.

•

AT8aT

111-18

Part III. Cost Proposal
TRE - 405

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule M
7.9

Inmate/Resident Telephones
Ability to meet the specifications for inmate/resident telephones. Please initial
response.
YES

•

All ringers must be disabled

--(Ih .

All telephones equipped with sealed
calling instruction card

--(Ih .

All telephones hearing aid compatible

--(Ih .

All telephones line powered

--(Ih .

All telephones made with heavy gauge
steel and no coin slots

--(Ih .

All telephones surfaced mounted

--(Ih .

One telephone in each group to meet
handicap requirements

--(Ih .

Telephone dials made of heavy duty
metal and water proof

--(Ih .

Telephone handset cords made of
heavy duty stainless steel cable

--(Ih .

Telephone handsets made of heavy
duty molded construction with
removable parts

--(Ih .

Provide analog trim line telephones
with same features and restrictions

--(Ih .

Provide telephone devices for the deaf
with same features and restrictions

--(Ih .

•
-=.

AT8IT

111-19

Part III. Cost Proposal
TRE - 406

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule N
7.10 Wiring
Willingness to accept the Wiring terms as set forth by the State. Please initial
response.
YES

•

Contractor to be responsible for all new
and existing wiring

--[Ih .

All cabling to be properly labeled at
every terminating point

--[Ih .

Share communication cables and
conduit facilities

--[Ih .

Install separate clearly labeled wiring
blocks

--[Ih .

New cable to be install in conduit at the
Contractors expense and meet all
environmental, safety and security
regulations

--[Ih .

New cable may be shared by other
communications suppliers

--[Ih .

Comments:

AT&T meets the State's requirements as
described in Section 1.5 of this proposal.

•
-

ATlaT

111-20

Part III. Cost Proposal
TRE - 407

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule 0
7.11 Maintenance
Willingness to accept the Maintenance terms as set forth by the State. Please
initial response.
YES
Contractor to be responsible for all
system software and materials
Contractor to be responsible for all
telephones and replacement parts
Contractor to be responsible for all
wiring and materials

•

Contractor to perform all maintenance
at no charge to the State
Contractor to meet all clearing times as
set forth in the States Performance
Standards

Comments:

7/h·
7/h·
7/h·
7/h·
7/h

AT&T will meet the State's maintenance
requirements as described in Sections 1.1, 1.2, and
1.6 of this proposal.

•
111-21

Part III. Cost Proposal
TRE - 408

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule P
7.13 Training and
7.14 Documentation
Willingness to accept the Training and Documentation required by the State.
Please initial response.
YES

Training
Contractor to provide on site system
and telephone training to authorized
communication coordinators in each
correctional facility

•

Documentation
Contractor to provide on site
documentation ofthe functionality and
operation of the system and telephones
at each correctional facility

--!Ih .

Contractor to provide on site training
manuals to each correctional facility

Telephone labeling information
Label each telephone and provide
required information and updates

Comments:

•

ATa.T

AT&T will meet the State's training and
documentation requirements as described in
Sections 1.8 and 1.9 of this proposal, respectively .

111-22

Part III. Cost Proposal
TRE - 409

=
AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule Q (Rev 1)
7.15 Commission Structure
Percentage rate to be applied to the total billable revenue for each year of the
contract.
Local

InterLATA

IntraLATA

Interstate

Oct. I, 2002 - Sept. 30, 2003
Oct. I, 2003 - Sept. 30, 2004

SEE BELOW

Oct. I, 2004 - Sept. 30, 2005
Oct. I, 2005 - Sept. 30, 2006
Oct. 1,2006 - Sept. 30, 2007

One year renewal terms at the State's option

•

Oct. I, 2007 - Sept. 30, 2008

SEE BELOW

Oct. 1,2008 - Sept. 30, 2009

Ability to provide commission check and the required information to State
Treasurer's office. Please initial response.
YES
Send to State Treasurer's office each
month within fifteen days

7/h·

Comments:

As described in response to Schedule G, to provide the State maximum flexibility
in balancing low call billing rates for call recipients and high commissions to the
State, AT&T is offering four options. These options (noted as Option A-High,
Option B-Medium, Option C-Low, and Option D-Zero) provide different levels of
commissions and billing rates. The corresponding call billing rates for the four
options are provided in Schedule G. The commission rates for these four options
are provided on the following page.

•

ATs.T

111-23

Part III. Cost Proposal
TRE - 410

AT&T Inmate/Resident Telephone Control Service

•

Inmate/Resident Telephone Control Service
Schedule Q (Rev 1) - Continued
Following are the proposed commission rates based on the four proposed
Rate/Commission Options, the two proposed platforms (Primary Platform and
Option A Platform), and the two proposed Service Plans (Centralized and
Decentralized).
Primary Platform
Centralized
Decentralized
Service Plan
Service Plan

•

Option AHigh
Option BMedium
Option CLow
Option DZero

Option A Platform
Decentralized
Centralized
Service Plan
Service Plan

51%

53%

47%

49%

38%

40%

33%

35%

20%

22%

15%

17%

•
Part III. Cost Proposal
TRE - 411

111-24

AT&T Inmate/Resident Telephone Control Service

•

Part IV. AT&T Option A Solution
As described in Part I, Technical Proposal, AT&T is offering the State of New Jersey an
alternative solution as an option. With this option, the inmate call control system will be
provided by Value-Added Communications, Inc. (VAC).
With this option, each correctional facility will house inmate telephones, call processing
equipment including integrated call recording and monitoring, scanners, and an administrative
workstation. These components will then be interconnected with a Central Server/Database
Site at a State facility, as well as the Inmate Services Control Center. AT&T will bring the
Central Server/Database online in conjunction with the first facility installation. Each
additional facility will be connected as part of the installation process. Interconnectivity will
be accomplished via the industry-leading AT&T network.
AT&T's proposed Option A - Inmate Calling System is illustrated in Figure IV-I and
described below.

•

TYPICAL SITE
LOCATION PROCESSOR
AND DIGITAL RECORDING
EQUIPMENT

".,::::'
ADMINISTRATIVE
.,
--: WORKST AllONS

LASER
PRINTER

~UR;;
ROUTER

INMATE
PHONES

upS

{ __

'DATA SERVER
·REPORT SERVER

I'~KST:ION

'RECORDINGS SERVER,
·WEB SERVER

LOCATION

SERVER

SCANNER

'ARCHIVE SERVERS-

, J

SCANNER

DEMARe
TELCO LINES

INMATE TECHNICAL SUPPORT CENTER

Figure IV-I. AT&T Option A Solution

•
-

ATilT

Part IV. AT&T Option A Solution
TRE - 412

IV-1

AT & T Inmate/Resident Telephone Control Service

•

Inmate Telephones

AT&T proposes to replace the existing inmate telephone sets with the 00-7090 SS (or similar
equipment), which is manufactured and provided by PBO specifically for the inmate market.
AT&T will install, service, and maintain the 00-7090 SS inmate phone sets for the life of the
contract. The 00-7090 SS is specially designed to operate in prisons, inmate facilities, and
other high traffic, high vandalism areas. Features of the 00-7090 SS include:
• Heavy duty l4-gauge stainless steel housing
• Built-in volume control and background noise reduction circuitry
•
•
•

Designed for durable and maintenance free operation
Line powered
Wall mounts in any location, including outdoors

Call Control System

Major components of the call control system include:

•

System 100 Inmate Call Processor

•

Administrative Workstation and Printer

•

Shadow Full Channel Monitoring and Recording

•

Panasonic KV-SS25D Scanners

System 100 Inmate Call Processor. The System 100 - a site-based, self-contained inmate
call processing and data management switch - will be installed in all correctional facilities.
The System 100 features a digital and analog voice network interface, digital audio recording
and monitoring capability, and fully scalable CDR and audio storage capacity. The System
100 will be configured a with the capacity to accommodate current inmate/resident telephone
needs and room for expansion as necessitated by inmate/resident population changes.
Administrative Workstation. The Administrative Workstation includes color monitor,
keyboard, mouse, printer, software, and WAN connection to provide for near real-time feature
administration and report generation. The Site Administrator via scanners will utilize the
Administrative Workstation for inmate form input and report generation. This workstation
will also be available for use by facility management and/or investigative personnel to review
call recordings or monitor live inmate conversations.
Shadow Full Channel Monitoring and Recording. Shadow is a revolutionary telephone
conversation monitoring, recording, exporting, and playback capability for use in the judicial
correction environment. Shadow provides the ability to:

•

Monitor real-time inmate telephone conversations

•

Digitally record, store, and playback the conversations

_ AT&T

Part IV. AT&T Option A Solution
TRE - 413

IV-2

•
•

•

AT&T Inmate/Resident Telephone Control Service

Export 3DES encrypted conversations to CD and to play the conversations stored on
CD back using a MS Windows compatible player provided by V AC

Panasonic KV-SS2SD Scanners. The Panasonic duplex scanner is ideal for the input of the
State's bubble forms. The 20 page per minute scanner features superb paper handling
capabilities and a small footprint.

Please reference Volume 11, Option A Documentation, Attachments 1-5 for complete
descriptions of these system components.

Network Connectivity

•

AT&T proposes a wide area network (WAN) for the State of New Jersey that will provide
connectivity between all facilities with inmate telephones. WAN connectivity will also be
provided at a central database located in one of the switching sites as well as at the Inmate
Services Control Center. This network will consist of AT&T Frame Relay Service and
AT&T provided CPE equipment at each corrections facility. The proposed network will
provide the high speed data links necessary for full database redundancy for all inmate
telephone systems within the State. In addition, the WAN will be used to transport call detail
records, LIDB queries, and responses for call validation as well as system configuration and
maintenance functions required by the State.
AT&T will provide full Frame Relay service to all State corrections facilities utilizing
dedicated T-l access to the nearest AT&T Point of Presence (POP). The network equipment
at each node will consist ofCSUs and Cisco routers. Additional Frame Relay connectivity
will be provisioned to the Inmate Services Control Center for monitoring, database
management, maintenance activities, and line validation functionality.
AT&T will also provide complete dial-backup services to the State utilizing LEC provided
analog lines and 56 Kbps modems. This dial-backup capability will allow the State and
AT&T administrators to have access to all facilities in the unlikely event of network failure or
a failure of the LEC facilities providing the primary WAN services. These dial-backup lines
would also be used for call validation to the LIDB database in case of WAN failure. AT&T
will provision the necessary number of LEC lines and modems to provide this dial-backup
service to all correctional facilities.

•

AT.T

Part IV. AT&T Option A Solution
TRE - 414

IV-3

AT&T Inmate/Resident Telephone Control Service

•

has earned and maintains its tradition of unsurpassed performance and reliability as a result of
the following factors:
•

The AT&T network provides industry-leading call completion rates (99.991 %) and
call setup times (less than 2 seconds).

•

Over 300 million voice calls and 675 terabytes of data are carried over the AT&T
network every day.

•

Over 800 Points of Presence (POPs) lower access costs and increase access reliability.
AT&T's stringent operational and performance standards for POPs, facilities, and
local access services ensure end-to-end reliability.

•

Automatic rerouting and service restoral in minutes with AT&T's exclusive FASTAR
system and within milliseconds with FASTAR II ensure continuous service
availability.

•

International reach to over 280 locations worldwide.

•

The AT&T network includes the world's largest CSS7 signaling network to ensure
administrative and operational activities do not interfere with calls. The entire
signaling network is backed by a second, physically separate signaling network-the
Alternate Signal Transfer Network (ASTN)-to ensure continued network availability
even under the most adverse conditions.

•

AT&T's world-renowned Global Network Operations Center monitors and controls
the AT&T network in real-time with total precision to ensure continuous network
availability.

•

AT&T's next-generation network infrastructure uses enhanced SONET and ATM
technologies.

•

AT&T offers the most extensive disaster recovery capabilities and resources in the
industry. AT&T's full-time professional National Disaster Recovery Team and formal
disaster recovery plans protect the AT&T network and its customers.

AT&T has addressed the State's RFP requirements for Option A in this attachment. To avoid
excessive redundancy, AT&T has referenced responses in the Part I, Technical Proposal and
Part II, Organizational Proposal where appropriate .

•

- ATs.T

Part IV. AT&T Option A Solution
TRE - 415

IV-4

AT&T Inmate/Resident Telephone Control Service

•

IV.A. Technical Proposal
IV.1. General
IV.1.1. Disaster Recovery Plan
RFP References: Sections 6.1.1 and 7.6.1
AT&T understands and complies. AT&T will provide and support a comprehensive
disaster recovery plan as described in Part 1. Section 1.1.1.

IV.1.2. Fraudulent Calls
RFP References: Sections 6.1.2, 7.6.2, and Schedule A

•

AT&T understands and complies. AT&T will not hold the State responsible or liable
for any fraudulent calls originating externally, traversing its facilities, and gaining
egress to the AT&T network. To ensure that inmate calling does not produce fraud,
AT&T manages all inmate phone access .

IV.1.3. Call Routing
RFP References: Sections 6.1.3, 7.6.3, and Schedule A
AT&T understands and complies. In the event that there are any miss-routed calls
(e.g., those resulting from improperly programmed inmate/resident approved
telephone numbers), AT&T will bear all costs of those calls. The State will not be
held responsible or liable for any miss-routed calls.

IV.1.4. Quality of Service
RFP References: Sections 6.1.4, 7.6.4, and Schedule A
AT&T understands and complies. Please reference complete response in Part L
Section 1.l.4.

IV.1.S. On Site System Equipment
RFP References: Sections 6.1.5, 7.6.5, and Schedule B
AT&T understands and complies .

•

AT&T will provide all new on-site systems and telephone equipment, including all
appropriate lightning and electrical surge protection equipment, in each correctional

AT&T

Part IV. AT&T Option A Solution
TRE - 416

IV-5

AT&T Inmate/Resident Telephone Control Service

•

facility. AT&T will install all equipment in a DOC and/or JJC approved, secured
space and location. No control or wiring equipment will be exposed tot e general
population of any correctional facility.
AT&T will protect and secure all materials, supplies, and equipment. AT&T will
retain ownership of all equipment. At the completion of any installation and/or
maintenance activity, AT&T will clean up and remove all debris and packaging
material the premises.
Each Inmate Facility

The GO 7090 SS Inmate Telephone Sets, which are manufactured and provided
by PBG specifically for the inmate market.
A System 100 Inmate Call Processor installed in the facility's telephone
equipment room.
A System Administrative Workstation, which includes a color monitor, keyboard,
mouse, printer, and software.
A Scanner for processing inmate bubble forms.
An internal Uninterruptible Power Supply (UPS) to provide protection against
lightning, electrical surges, and other common power fluctuations.

•

Dial Backup Capabilities (with modems) to provide dial backup capabilities for
the System 100 and Administrative Workstation in the unlikely event ofa
network failure.
Connectivity (via TIs and routers) into AT&T's Frame Relay network. This
network provides interconnectivity for each facility with the Central
Server/Database Site for system administration and archiving and with the Inmate
Services Control Center for LIDB lookup, call authorization and control, system
administration, and diagnostics.
Connectivity (via DSUlCSUs and TIs) to AT&T Local and Long Distance
networks to provide call completion capabilities.

Central ServerlDatabase Site

The Central ServerlDatabase will be housed in a State facility. The central
database will contain all pertinent inmate information, including but not limited to
name, ID Code/PIN, location (facility, building, block, etc.) and allowed call list,
if any. The centralized database will also hold all call detail records for use by
investigators and analysts as deemed necessary .

•

-_-

AT&T

Part IV. AT&T Option A Solution
TRE - 417

IV-6

AT&T Inmate/Resident Telephone Control Service

•

Electrical and Space Requirements. While the
equipment operates best within the optimal
temperature (0-95 degrees F) and humidity ranges, the
System 100 operates reliably in all but the most
extreme conditions. As illustrated, the System 100 is
housed in a space-efficient cabinet which contains all
system components and provides easy access to system
wmng.

IV.1.6. Dialing Plan

RFP References: Sections 6.1.6, 7.6.6, and Schedule C

•

AT&T understands and complies. Please reference complete response in Part 1,
Section l.l. 6 .

IV .1. 7. Non-Recurring Charges

RFP References: Sections 6.1. 7, 7.6.7, and Schedule D
AT&T understands and complies. Please reference complete response in Part 1,
Section 1.1. 7,

IV.1.B. System Evaluation

RFP References: Sections 6.1.8, 7.6.8, and Schedule E
AT&T understands and complies. Please reference complete response in Part 1,
Section 1.1.8.

IV.1.9. Implementation Plan

RFP References: Sections 6.1.9 and 7.6.9
AT&T understands and complies. Please reference complete response in Part 1,
Section 1.l.9.

•

Upon award, VAC will assign a Project Manager and appropriate support personnel as
part of the AT&T Implementation Team. These personnel would replace the
TELEQUIP personnel described in Part 1, Section 1.1.9. The Project Manager and

Part IV. AT&T Option A Solution
TRE - 418

IV-7

AT&T Inmate/Resident Telephone Control Service

•

VAC support personnel will assist in meeting the implementation goals and objectives
(as well as the timeline) specified in Part I, Section 1.19. VAC offers extensive
experience in the cutover oflarge inmate calling systems such as the Colorado
Department of Corrections and the Federal Bureau of Prisons.

IV.2. Basic Service

IV.2.1. Reliability/Availability

RFP References: Sections 6.2.1 and 7.7.1
AT&T understands and complies. Please reference complete response in Part I,
Section 1.2.1.

IV.2.2. State's Performance Standards

•

RFP References: Sections 6.2.2, 7.7.2, and Schedule F
AT&T understands and complies. Please reference complete response in Part I,
Section 1.2.2.

IV.2.3. Call Billing

RFP References: Sections 6.2.5, 7.7.3, and Schedule G
AT&T understands and complies. Please reference complete response in Part 1.
Section 1. 2. 3.

IV.2.4. Remote Access Software Arrangements

RFP References: Sections 6.2.6 and 7.7.4
AT&T understands and complies. The proposed System 100 solution will be installed
in a WAN configuration. Each individual site database will operate independently and
will be accessible via the WAN or via remote communications based on DOC-defined,
password protected user levels. The workstations at each site are Windows based
applications with standard, menu-driven user interface.

•

Training will be provided to the appropriate coordinators and site administrators
involved in remote access functions .

Part IV. AT&T Option A Solution
TRE - 419

IV-B

AT& T Inmate/Resident Telephone Control Service

•

IV.2.S. System Administrator

RFP References: Sections 6.2.7, 7.7.5, Schedule H
AT&T understands and complies. Please reference complete response in Part [,
Section I. 2. 5.

IV.l. Inmate/Resident Telephone Control Service
RFP References: Sections 6.2.4, 6.3, 7.8, and Schedule I
AT&T understands and complies.
The proposed System 100 inmate call processor offers an extensive array of features
and is designed to meet the needs of a multi-site application such as the State New
Jersey DOC and JJC. The system will be activated with the inmate PIN feature. As
specified, each inmate and resident will be associated with the pre-existing
identification number or PIN as defined at the time of conversion.
Each facility will be equipped with a bubble form scanner utilized for on-going input
of inmate data at the time of intake. The resulting files will then be read into the
inmate database of the System 100. On a daily basis, the system will generate an
activity report detailing successful and unsuccessful forms. Modifications to the
inmate database are made online without any interruption of call processing or
administrative system functions. System data changes will be made upon
presentation, and in no event will require more than 24 hours for completion.

•

V AC will call upon its past experience with the use of "bubble" forms for inmate data
entry involving similar technology utilized as part of the Federal Bureau of Prisons
project. The interface between the proposed Panasonic KV -SS25D scanner and the
VAC workstation will occur via the Local Area Network at each site. Specialized
TELEFORM Elite software purchased from ScanTron Imaging will interpret the
scanned forms and output the necessary data to the V AC inmate call processing
software.
The proposed System 100 technology also offers debit calling as an option. If at any
time during the contract, the DOC and/or JJC elects to activate the debit calling
feature, the system software can be easily modified to accommodate this calling
option. If Debit is activated, the same PIN assigned for collect calling is utilized to
identify the inmate/resident's debit account. Deposits are entered into the system
using anyone of the Windows-based workstations provided with the System. Calls
placed using the debit feature automatically verify the availability of adequate funds
prior to call placement. In addition, the System 100 offers a full accounting of debit
calling activity and fund tracking - both on an individual PIN basis and in summary
by facility .

•

V AC currently provides the debit option in many of its customers and has a great deal
of experience implementing this effective calling alternative.

AT&T

Part IV. AT&T Option A Solution
TRE - 420

IV·9

AT& T Inmate/Resident Telephone Control Service

•

IV.3.1. System Features

RFP References: Sections 6.3.1, 7.8.1, and Schedule J
AT&T understands and complies. AT&T and the proposed inmate/resident telephone
system will meet the State's requirements for mandatory and preferred system features
as described in the following subsections.

IV.3.1.1. Mandatory Requirements

RFP Reference: Sections 6.3.1.1
AT&T understands and complies. The proposed system meets the mandatory
requirements as outlined below.

Requirement

Response

All dialing instructions, warnings
and messages should be available
in English and Spanish for each
data base.

When a call is placed, the inmate/resident
is given the option of either English or
Spanish voice prompts. "For English,
press I. For Spanish, press 2." Once the
selection is made, all voice prompts for
the balance of the call process are given in
the desired language. In addition, a
language preference may be selected at
the time each allowed number is added to
the system. Once added in this manner,
calls placed to that number will utilize the
specified language automatically.

All telephones turned on and off at
predetermined hours

The system offers controlled operating
hours for each inmate telephone or group
of phones installed at each site within this
project. These hours are controlled using
the system administrative workstation
with the appropriate user authorization
level.

Announcement on each call,
except legal or Ombudsman, that
call may be subject to monitoring
and/or recording.

Each call will be provided with an
announcement pertaining to the call
recording/monitoring status. " This call
may be monitored and/or recorded." This
announcement will not be played on
"exempt" calls to legal counsel,
ombudsman, or other specified numbers .

•

•
-=- ATs.T

Part IV. AT&T Option A Solution
TRE - 421

IV·10

•
•

AT & T Inmate/Resident Telephone Control Service

Requirement

Response

Announcement on legal or
Ombudsman calls that they are not
monitored or recorded.

Each call will be provided with an
announcement pertaining to the call
recording/monitoring status. Calls to
identified legal counsel/ombudsmen will
be notified that "This call will not be
recorded or monitored." Such
identification oflegal counsel is provided
for in the inmate database.

Automated voice announcement to
called party identifying
Correctional Facility name, city
and a prerecorded Inmate/Resident
name.

Facility name/Inmate Name
announcement - Each facility system will
be provided with a custom voice prompt
announcing the name and address of the
facility as well as the inmate's prerecorded name. "You have a collect call
from the Smith Correctional Facility in
Oak Park, New Jersey. To accept a call
from 'John Doe' dial 55 now ... " The
system is programmed to permit the
inmate to record their name during the
process of placing the first phone call. All
future calls placed using that PIN will
utilize the pre-recorded name in the called
party greeting.

Call splitting to isolate calling
party from called party during call
setup.

Once the inmate has entered all necessary
call information (PIN, telephone number,
language selection) they are placed on
"hold" while the call is processed. The
inmate cannot hear or communicate with
the called party until the called party
positively accepts the call by dialing 55.

Cutoff keys will be installed at a
DOC and JJC approved location,
on every inmate/resident telephone
line in each facility. These keys
will enable the DOC and JJC to
separately cut off service to any
and all lines serving any area .

AT&T will install cutoff keys at DOC and
JJC approved locations on all
inmate/resident telephone lines at all
facilities. The cutoffkeys will enable the
DOC and JJC to separately cut off service
to any and all lines serving any area.

•

•
:::ATs.T

Part IV. AT&T Option A Solution
TRE - 422

IV-11

"
•

•

AT&T Inmate/Resident Telephone Control Service

Requirement

Response

Interactive acceptance or denial of
call by called party.

Each call is presented to the called party
along with the following options: "To
accept the call, Dial 55, To Decline the
call, hang up. For rate information, dial
88." In addition, at the option of the
DOC/JJC, the system can offer the called
party the option to block all future calls by
dialing another code.

On demand system wide blocked
numbers.

In addition to the ability to control
inmate/resident calling through specified
allowed calling lists per PIN, the System
100 offers the ability to block calls to
specified telephone numbers on a global
basis. Blocks of this kind can be enabled
on a facility-specific basis or for Statewide control for all facilities.

Permit outgoing station to station
collect calls only and billed to the
called party.

Upon installation, calls will be limited to
collect, Station-to-Station only. All such
calls are billed to the called party. The
only exception to this restriction would
involve the addition of the Debit calling
option at the sole discretion of the NJ
DOCIJJC.

•

Provide inmate/resident with a
message that call can not be
completed as dialed

If a call placement error is made, the
inmate/resident will receive an
informational announcement explaining
why the call did not go through.

Security announcement instructing
switch hook operation from either
party to terminate call.

In the event an inmate switchhook
depression is detected, the call will be
terminated. Upon detection of a
switchhook event by the called party, a
warning announcement will be played
indicating that such activity will result in
call disconnection.

Service must provide a capability
to interface with both touch tone
and rotary telephones at the called
party location.

The System 100 accepts both touch tone
and rotary dial phone acceptance for
collect calls.

Part IV. AT&T Option A Solution
TRE - 423

IV-12

AT& T Inmate/Resident Telephone Control Service

•

Requirement

Response

System must be DTMF dialing
only.

All system dialing is DTMF.

System must limit access to one
call per connection.

The System 100 limits calls to one call per
connection. The inmate/resident must go
through the entire call process for each
number dialed. Attempts to "flash-hook"
will force the system back to the initial
voice prompt - and thus forcing the
inmate through the full calling process.

Telephone switch hook operation
will indicated disconnect of call
only.

Depression of the switch-hook on the
inmate phone signals call disconnection
and resets the phone to an on-hook
condition. The caller must start over and
go through the entire process of call
placement following switch-hook
depression.

The System 100 will be configured with
The DOC and JJC will have the
the VAC Shadow Full Channel
capability to monitor and record
all calls on each line as needed
Monitoring and Recording feature.
Shadow is an integrated feature of the
from a central point in each
facility without Inmate/Resident or System 100 and is a digital recording and
monitoring solution. On-site storage on
called party detection.
the Shadow Server at each facility will be
sized to accommodate 90 days of
recording activity. In addition, call
recordings utilized for evidentiary
purposes may be archived on CDRs for
long term storage. Once archived,
recorded CDs may be played on any
sound capable PC with a CD drive.
Encryption is available to protect and
secure the recording files.
The Spy feature offers real-time audio call
monitoring of non-restricted calls (i.e.
non-attorney calls.) From the
administrative workstation, the authorized
user may view all active conversations by
phone, select a phone call to monitor, or
scan all active conversations in a userprogrammable time pattern. Once a call is

Part IV. AT&T Option A Solution
TRE - 424

IV·13

AT& T Inmate/Resident Telephone Control Service

•

Requirement

Response
being monitored, the user may initiate
recording or cause a disconnect of the
call, or simply monitor the conversation.
Recorded call files can be retrieved and
played upon call completion. During
playback, call segments can be marked
and notes added to the recording file for
future reference or evidentiary use.

IV.3.1.2. Preferred Requirements
RFP Reference: Sections 6.3.1.2
AT&T understands and complies. The proposed system meets the preferred
requirements as outlined below.

•

Requirement

Response

Caller ID information passed
to called party after call
splitting

The equipment will not suppress the caller ID
signaling generated by the outgoing trunks
utilized for this project.

Prompts inmate/resident
through dialing instructions.

Both the inmate/resident and the called party
are prompted through the call process with
easy-to-understand instructions for call
placement as well as call acceptance.

Provide inmatelresident with
appropriate message (i.e.,
"call not accepted", "call
blocked").

If a call placement error is made, the
inmate/resident will receive an informational
announcement explaining why the call did not
go through.

IV.3.2. System Controls and Restrictions
RFP References: Sections 6.3.2, 7.8.2, and Schedule K
AT&T understands and complies. AT&T and the proposed inmate/resident telephone
system will meet the State's mandatory and preferred requirements for system controls
and restrictions as described in the following subsections.

•

_ AT&T

Part IV. AT&T Option A Solution
TRE - 425

IV-14

AT& T Inmate/Resident Telephone Control Service

•

IV.3.2.1. Mandatory Requirements
RFP Reference: Sections 6.3.2.1
AT &T understands and complies. The proposed system meets the mandatory
requirements as outlined below.

•

Requirement

Response

Block call forwarding from
originally called party

Detected call forwarding attempts will result in call
disconnection. The system cannot detect Central
Office-based call forwarding that occurs without
producing any identifiable signal or sound event.

No access to an Operator

Live operator access is prohibited by the system at
all times.

No call waiting acceptance

Call waiting acceptance will result in call
disconnect.

No credit card calls

The System 100 only permits automated collect
calls (and automated debit calls upon request.)

No incoming calls

Incoming calls are blocked by the System 100.

No partial service during
system failure

Partial service will not be provided during a system
failure.

No person to person calls

Person to person calls are not permitted by the
System 100.

No pulse dialing

The System 100 only permits and outputs DTMF
touch tone dialing.

No third party billing of calls

Third party billed calls are prohibited.

No third party conference
calls

The System 100 3-way call detection feature
detects and disconnects and/or detects and notates
third party conference call attempts. How such
calls are treated when detected is up to the DOC
and/or nc.

No transfer of calls

•
-=- ATr.T

Part IV. AT&T Option A Solution
TRE - 426

IV-1S

AT&T Inmate/Resident Telephone Control Service

•

Requirement

Response

No two telephones can be
connected to the same line at
the same time (i.e. Maximum
Security)

Each call is connected to a unique line - two calls
cannot be connected to the same outgoing line at
the same time.

Ten time call limit, per
facility, on any authorized
number per day except for
the four approved general
population numbers.

Call volume limitations may be set using the
system workstation as desired.

Time limit may be set on
total minutes per month for
all calls, per inmatelresident
excluding the approved
general population numbers

Calls will be limited to a specified duration per call
as specified.

Time limit on every
authorized call with a
warning tone thirty seconds
to termination

The System 100 will provide the inmate with a
tone warning thirty seconds prior to expiration of
time and call termination. If desired a warning
may also be provided one minute prior to
termination.

IV.3.2.2. Preferred Requirements

RFP Reference: Sections 6.3.2.2
The proposed system will control call duration, call frequency, and time of day for
calls by inmate class of service.
The proposed system also offers the following additional features.

•

Feature

Description

Suspension

The System 100 has the capacity to temporarily Suspend an
inmate's calling privileges via the Administrative Workstation.
During this period, an inmate will be unable to make calls.
Suspensions are set in either 24-Hour (expires 24 hours from when
the suspension is imposed) or Day increments (expires at Midnight
on the day the suspension is set to expire). Once a suspension has
expired, the inmate's account will automatically be accessible
again. All accounts that are suspended are listed on the Suspended
Telephone Accounts Report.

Part IV. AT&T Option A Solution
TRE - 427

IV-16

AT& T Inmate/Resident Telephone Control Service

•

Feature

Description

Comments

The V AC system pennits the user to enter inmate-specific
comments up to 250 characters long.

Call Access
Controls

Call Access Controls option detennines the maximum number of
calls allowed per day, week, or month. These limits are separated
for Collect, Debit, and both types of calls. They also control how
many total cumulative minutes are allowed within those times.
Minutes per Call detennines the maximum duration for each call
type. If Minutes Between Calls is greater than zero, inmates must
wait that many minutes before placing another Collect or Debit
call. The default is zero (0) minutes between calls.

Call Schedule

Call Schedule option detennines when the inmate may use the
phone system. This schedule will only appear if the staff
requesting this schedule has the appropriate user level. For each
day of the week, the staff can make a selection from the Day dropdown list. There is a checkbox for each half-hour period. For each
selection, calls are allowed to begin during that half-hour. For
example, if 9:30 pm is selected, calls will begin anytime between
9:30 pm and 9:59 pm.

Facility
Telephone
Number
Control
(Specific to
each facility)

Provides authorized staff with the ability to define a list of numbers
that supersedes the inmate's personal telephone number list for
Collect and/or Debit numbers at the facility level. The facility can
block telephone numbers for all inmates, which will prevent the
call from processing even if the number is on the inmate's personal
list (e.g., facility employees telephone numbers). The facility can
also approve telephone numbers for all inmates at the facility, in
which case the call will go through even ifit is not on the inmate's
personal list (e.g., a snitch telephone number or maintenance
telephone number for inmates to use when reporting phone
problems).
The quantity of Extra Dialed Digits for the facility, if any, may be
defined as well.

•

The number of days a telephone number is actively on the list may
also be set. Setting Number of days to zero (0) causes the number
to be active on the list indefinitely. Any number greater than zero
(0) will cause the number to only be active for that number days,
starting from when the number was added to the list as indicated by
Date. All numbers entered remain in the database until removed or
changed .

Part IV. AT&T Option A Solution
TRE - 428

IV-17

AT& T Inmate/Resident Telephone Control Service

•

Feature

Description

The Customerdefined Special
List (Systemwide for all
facilities)

Numbers on this list can either be Blocked or Approved. Numbers
can be Blocked for all inmates at all facilities, in which case calls to
that number will not go through even if they are on an inmate's
personal list. Numbers may also be Approved for all inmates at all
facilities, in which case the call will go through even if it is not on
the inmate's personal list. For more information regarding the
Approved List, please refer to Facility Telephone Number ControL
The number of Extra Dialed Digits allowed, if any, can be defined
as well.
The facility can also define the number of days a number is actively
on the list. Setting Number of days to zero (0) causes the number to
be active on the list indefinitely. Any number greater than zero (0)
causes the number to be active only for that number days, starting
from when the number was added to the list as indicated by Date.
A brief Comment may also be included describing the number or
the reason it is on the list. The User field indicates the User
Security Level needed to add/edit a number on this screen. This
field cannot be modified.

•

IV.3.3. Usage Studies

RFP References: Sections 6.3.3, 7.8.3, and Schedule L
AT&T understands and complies. AT&T will provide detailed usage information on a
monthly basis to the DOC and JJC at no charge to the State. Additionally, the AT&T
System Administrators/Technicians will provide on demand administrative reports
within 30 minutes of a request as required.
The System 100 Administrative workstation offers an extensive array of query-based
report options that meet or exceed those required by the RFP. Reports can be
generated and viewed and/or printed on demand for a single facility or across all
facilities within user-defined date parameters. The word/phrase identification and
reporting capability is currently under development and will be made available to the
DOC upon release. Sample usage studies/reports are provided in Volume II, Option A
Documentation, Allachment 1. These reports include:

•

Financial Reports
• Call Refund Report
• Daily Call Charges
• Financial Transactions

_ ATBaT

Part IV. AT&T Option A Solution
TRE - 429

IV-iS

AT&T Inmate/Resident Telephone Control Service

•

•
•

Inmate Deposit
Inmate Reconciliation

Maintenance Reports

•
•
•
•
•

City by NPA-NXX Search
Local Exchanges
Non Area Code/Exchange Attempts
Percentage Grade of Blocking
State by NPA Search

Investigative Reports

•

•
•
•
•
•
•
•
•

Account Telephone Number List
Alert Notification
Approved Telephone Numbers Search
Call Detail Report
Calls from PIN Not at Facility
Chronological List of Calls
Currently Suspended Telephone Accounts
Extra Dialed Digits

•
•
•
•
•

Inmate Directory
Inmate History Report
Inmate Transfers
Invalid PIN Attempts
Locally Blocked Telephone Numbers

•
•
•

New Inmates Report
Quantity of Calls Placed
Quantity of Minutes Called

•
•

Release Inmates
System Wide Blocked Telephone

•
•
•
•
•
•

Telephone Numbers Called by More Than One Inmate
Telephone Numbers Listed in More Than One Account
Telephone Number Usage
Toll Free Numbers Called by Inmate
Toll Free Phone Numbers on Inmate's List
3 Way Call Detect Report

Each report can be customized for a particular date range and further defined based on
individual report-specific parameters.

Part IV. AT&T Option A Solution
TRE - 430

IV-19

AT& T Inmate/Resident Telephone Control Service

•

IV.4. Inmate/Resident Telephones
RFP References: Sections 6.4, 7.9, and Schedule M
AT&T understands and complies. Please reference complete response in Section 4.
Part I.

IV.S. Wiring
RFP References: Sections 6.5, 7.10, and Schedule N
AT&T understands and complies. Please reference complete response in Section 5.
Part I.

IV.6. Maintenance
RFP References: Sections 6.6, 7.11, and Schedule 0

•

AT&T understands and complies. Please reference complete response in Section 6.
Part I.

IV.7. Personnel
RFP References: Sections 6.7 and 7.12
AT&T understands and complies.
Please reference Section 7. Part I. V AC will be a platform provider much like
TELEQUIP and will provide the appropriate Tier 2 support.

IV.B. Training
RFP References: Sections 6.8, 7.13, and Schedule P
AT&T understands and complies.
AT&T will provide on-site system and telephone training to authorized
communications coordinators in each correctional facility. AT&T will coordinate the
training schedules with the DOC and JJC to meet the availability of the
communication coordinators in each facility.
The training is designed to cover the following topics as applicable to each facility ..

•

_ AThT

Part IV. AT&T Option A Solution
TRE - 431

IV-20

AT&T Inmate/Resident Telephone Control Service

•

Workstation Access Control
Overview
User ID Management
Security Level Access Management
User Alerts

II.

System Administration
Overview
Class of Service Maintenance
Living Unit Maintenance
Telephone Location Maintenance
Facility Telephone Number Control
NPAlNXX Blocking
Telephone List Update
Enable/Disable Telephones
Account Overview
Add a New Inmate Account
Update Inmate Information
Update Inmate Phone List
Transfer inmate between facilities (multi-site applications only)

III.

Re~orting/Investigative

Functions
View Calls in Progress (PIN based systems only)
Monitor calls in progress (PIN based systems only)
Recording and Archive Functions
General Reporting Capabilities
Defining Report Parameters
Save & Reprint Reports
Financial Reports
Maintenance Reports
Investigative Reports
Monthly Revenue Reports (Debit Option)

IV.

Calling Process
Placing a Call
Dialing Instructions
Direct Dialed Calls
Collect Calls
Local Calls
International Calls (as applicable)
Call Results (Successful, Blocked, and Terminated calls.)

Part IV. AT&T Option A Solution
TRE - 432

IV-21

AT&T Inmate/Resident Telephone Control Service

•

In addition to on-site training and telephone assistance, the System 100 workstation
includes on-line, context-specific help function which can be accessed from any
screen within the program. Pressing the F I key, displays help for the current screen.

IV.9. Documentation
RFP References: Sections 6.9, 7.14, and Schedule P
AT&T understands and complies.
AT&T will provide each facility with system operation and user manuals to
complement the training program. For projects of this complexity, the manual is
customized to fit the particular configuration. A copy of a sample System 100 User
Manual and the SHADOW Monitoring and Recording feature manual are provided in
Volume II, Attachments 2, 3, and 4.

•

Each telephone is provided with an identifying number that is entered into the system
workstation database and maintained as changes occur. In addition, each telephone is
"assigned" in the system to a particular living unit as defined by the facility. A
printout of all telephone data can be generated at any time using the system
workstation.

IV.10. Commission Structure
RFP References: Sections 6.10, 7.15, and Schedule Q
AT&T understands and complies. Please reference complete response in Section 10,
Part I.

IV.11. Award Date Plus 9 Days
RFP References: Section 7.16
AT&T understands and complies. Please reference complete response in Section 11.
Part I.

IV.12. Award Date Plus 41 Days
RFP References: Section 7.17

•

AT&T understands and complies. Please reference complete response in Section 13,
Part I.

AT.T

Part IV. AT&T Option A Solution
TRE - 433

IV-22

AT&T Inmate/Resident Telephone Control Service

•

IV.B. Organizational Support,
Experience, and Qualifications
RFP Reference: Section 7.18
Please reference complete AT&T response in Part II.

IV.13. Office Location
RFP Reference: Section 7.18.1
Please reference complete AT&T response in Section II. 1, Part II.

IV.14. Organization Chart
RFP Reference: Section 7.18.2

•

AT&T has provided a complete Organization Chart in Part II, Section 11.2. The
following VAC personnel will replace the TELEQUIP personnel in that chart.
VAC Project Implementation Manager - Toni Long
VAC Project Configuration Manager - Ron Wade
VAC Support Group Manager - Mary Ann Moore
Please reference AT&T response in Section II.2, Part II for additional information.

IV.15. Key Staff Qualifications
RFP Reference: Section 7.18.3
AT&T has provided the resumes of the primary management team responsible for
installation and customer service in Section II. 3, Part II. These include:

•

Tom Sweeney

National Director ofInmate Communications

Tim Miller

Contract Team Manager

Bill Reynolds

Project Manager

Roy Chirdo

Service Manager

Tom Klemm

Implementation Manager

John Lavelle

Inmate Financial Services Manager

Sample System Administrators/Technicians Resumes

AT8&T

Part IV. AT&T Option A Solution
TRE - 434

IV-23

AT&T Inmate/Resident Telephone Control Service

•

Under this option, the following key V AC personnel will replace the TELEQUIP
personnel named in Part II, Section II. 3.
Toni Long

V AC Project Implementation Manager

Ron Wade

V AC Project Configuration Manager

Mary Ann Moore

V AC Support Group Manager

Their qualifications are as follows:

VAC Project Implementation Manager
Toni Long
Toni Long has over 12 years experience with Value-Added Communications in
positions ranging from technical support to training to Project Manager. Toni has
extensive product knowledge, is well versed in circuit provisioning, installation
planning, and large project coordination. Her experience includes the
implementation oflarge inmate communication system projects including the
FBOP and Colorado DOC.

•

V AC Project Configuration Manager
Ron Wade
Ron Wade has more than 25 years experience in the telecommunications industry
working with a wide variety of equipment platforms. Mr. Wade has been working
with inmate phone technology for over ten (10) years. His job duties have
included, but were not limited to product design and implementation, project
management, topology design and implementation, product installation and
training, hardware selection and procurement, personnel selection and training,
server design installation and administration, product integration, system
troubleshooting, and database administration.
Mr. Wade has been employed with VAC since April 1990.

VAC Technical Assistance Center Manager
Mary Ann Moore

•

Mary Ann Moore has worked in telecommunications her entire career. The first 21
years were spent with Southwestern Bell, where she managed day-to-day
operations of central offices and later became involved in the development of
technical training programs. Ms. Moore was then hired by DSC
Communications/Alcatel where she provided technical training and later managed
the installation technical support group for the company's worldwide operations.
Before joining Value-Added Communications, Inc., she worked for a start-up
company called Broadband Gateways, Inc. where she ran the technical assistance

Part IV. AT&T Option A Solution
TRE - 435

IV-24

AT&T Inmate/Resident Telephone Control Service

•

center. Ms. Moore is responsible for providing remote technical and installation
support along with training our customer base.
Ms. Moore has extensive experience in customer service, support, technical
training and general management. She holds an Associate of Arts & Sciences
degree from the University of Texas at Austin.

IV.16. Customer References
RFP Reference: Section 7.18.4
As described in Section 1l.4, Part II, AT&T is highly experienced in serving the
needs of the inmate and corrections market.

IV.17. Experience with Customer Networks
RFP Reference: Section 7.18.5

•

No company has more networking experience than AT&T. Please reference Section
1l.5, Part II for complete details.

IV.18. Quality Control, Service Locations, and
Support Personnel
RFP Reference: Section 7.18.6
Please reference Section Il.6, Part II for complete details.

IV.19. Financial Capability
RFP Reference: Section 7.18.7
AT&T is a financially sound and secure company with the resources to fully support
the State of New Jersey over the term of the contract. Please reference Section II. 7,
Part II for complete details.

IV.20. Subcontracting
RFP Reference: Section 7.18.8

•

With this option, V AC will serve as the inmate call control system provider (in place
of TELEQUIP). All other subcontractors remain the same. AT&T submits the
following information on behalf ofVAC.

ATaT

Part IV. AT&T Option A Solution
TRE - 436

IV·25

•
-.

AT& T Inmate/Resident Telephone Control Service

Name and Address

Value-Added Communications, Inc.
3001 Summit Avenue, Ste. 400
Plano, TX 75074

Services to be Provided

V AC will assume full responsibility for designing,
manufacturing, installing, and testing the proposed inmate
call processing technology for the New Jersey DOC and
JJC. As the evaluation and award process moves forward,
VAC will be participating in the following activities:
Upon notification that AT&T has been approved to
progress to Phase II of the evaluation process, VAC will
install the test system as specified at the Garden State
Youth

•

Proof of Registration
with the Division of
Revenue

V AC has been registered with the New Jersey Department
of Revenue since 1992. Business ID number 0 I 00515499

Registration with the
Department of Labor

Value-Added Communications, Inc. filed its registration
with the Department of Labor on 2/26/02.

Subcontractor Personnel
Resumes

Resumes/qualifications summaries of key VAC project
personnel are provided in Section/V.l3.3, Key Staff
Qualifications.

Experience

V AC has extensive experience in planning and executing
large-scale inmate call technology projects such as that
which under evaluation by the New Jersey DOC/JJC.
VAC has served in a similar role with the Federal Bureau
of Prisons contract which involved the installation and
support of over 100 correctional facilities throughout the
United States. In addition to the technology itself, V AC
designed a WAN connecting all of the FBOP facilities and
a Central Office Facility for purpose of secure data
movement, system maintenance, and call record
management. Today, V AC continues to support all
installed equipment for this project through its TAC center
and is involved in on-going projects for specialized
feature development for the FBOP.
In addition, VAC provides the technology for another
large-scale project, the Colorado Department of
Corrections. This multi-site, WAN based system has been
in place for nearly five years and is currently in the
process of being upgraded to the System 100 technology .

•
--AT&T

Part IV. AT&T Option A Solution
TRE - 437

IV-26

NJ Contract 2002 AT&T Proposal Volume 1

Prison Phone Justice Articles and Documents

PLN Coverage of Prison Phone Justice

FCC Slashes Prison and Jail Phone Rates, Caps Video Call Cost, Eliminates “Site Commission” Kickbacks

Nevada Supreme Court Holds That Violating Jail Phone Policy Does Not Waive Attorney-Client Privilege

Washington, Virginia Advance Bills to Make Prison Calls Free

Los Angeles County Makes Jail Phone Calls Free

More articles