This text is machine-read, and may contain errors. Check the original document to verify accuracy.
FOR~\ M:~IDER
p.]] (6/96)
STOC" i\U,\:EJER 4402
Subject:
Inmate Calling and Public Pay Telephone Services
AGREEMENT
The State of New Hampshire and the Contractor hereby mutually agree as follows:
GENERAL PROVISIONS
Identification and Def:nitions.
1 State Agency Name
NH
A
1.3 Contractor Name
03301
I.S Account No.
l.7
1.9 Contracting Officer for State Agency
I.] 0
\.tr 2
before the undersigned officer, personally appeared the p'erson identified in bl
10 b....
e"':tn~p""'e"-r-'-so-'nT\"",.""ho-se name is signed in block 1.11, and aCKnowledged tha
block 1.I2.
1.13.1
Public or
]~s[ice
~~~~~~"!'"!~~~":"'~~~~~~~
roven
of the Peace
[Seal]
1.13.2
1.14
Donald S. Hill, Commissioner
1. \ 6
By:
1.17
By:
1.18
By:
•
On'
d-3
8D
2'1~lf\}lMjqjl!'r~TM,;;Eftt!CCi'Vft'lI"in'ERfOR.J\.-lED. The State of
N
.' .
ile~aci1Pl:lbMtl<fWitir iUiif~ Wt.i:"I.l ("the State"), engages contractor identified in block 1.3 ("the
Co r c or' to perfonn, and the Contractor shall perform, that work or sale of goods, or both. identified and more particularly
described in EXHIBIT A incorporated herein ("the Services").
3. EfFECTIVE DATE: COMPLETION OF SERVICES.
3.\ This agreement, and all obligations of the parties hereunder, shall become effective on the date the Governor and Council of the
Srare of New Hampshire approve this agreement, ("the Effective Date")
3.2 If the date for commencement in Exhibit A precedes the Effective Date all services performed by Contractor between the
commencement date and the Effective Date shall be performed at the sale risk of the contractor and in the event that this Agreement
does not become effective, the State shall be under no obligation to pay the contractor for any costs i~curred or services performed;
however that if this Agreerrent becomes effective all costs incurred prior to the effective date shall be paid under the terms of this
Agreement. All services must be completed by the date specified in block 1.6.
4. CONDITIONAL NA TURE OF AGREEMENT. Notwithstanding anything in this agreement to the contrary, all obligations of
the State hereunder, including, without limitation, the continuance of payments hereuncer, are cOnlingenl upon the availability and
continued appropriation offunds, and in no event shall the State be liable for any payments hereunder in excess of such available
appropriated funds. In the event of a reduction or termination of those funds, the State shall have the right to withhold payment until
such funds become available, if ever, and shall have the right to terminate this agreement immediately upon giving the Contractor
notice of such tennination. The State shall nor be required to transfer funds from any other account to the account identified in block
1.5 in the event funds in that account are reduced or unavailable.
CO:"iTRACT PRICE: L1.\lITATlO:\ 0:'/ PRICE: PA HI Ei\T
Tht: conU'act pricl:. m~(hod ofpaymc:nt, and terms ofpa)mcnt arc identified
and more pmicuJarl)' described in Exhibil B, incorporated herein.
5.2 The paymenl by the State of the controct price sholl be the only, and lhe
complete, reimbursemenlto the Contractor for all e.'penses, ofwhale.er n"lure,
incurred by the Contraclor in the performance hereof, and shall be the only and
the complele comp<:nsation to the Contraclor for the Services. The State shall
have no liability to the Contractor other than the contracl price.
5.3 The Slate reserves the right to offsct from any amounts olhemise payable to
lhe Contractor under this Agre<menlthose liquidated amounts required or
permined by RSA 80:7 through 7-C or any Olher provision of Jaw.
5.4 Notwithstanding anything in this Agreement lO the contrary, and
norn"ithstanding une:-:pcctc:d circumstances, in no event shall the total of all
pa)"ments authorized, or actually made, hereunder exceed the price limitation set
fOM in block 1.8 of lhese general provisions
6. CO\IPLl.-\!'o'CE BY CO"TH.ACTOR WITH L.-\ \\'S A:\D
REGULATIO:\S: EQUAL D1PLOnIE:\T OPPORTUi\ITY
6.1 In connection with the performance oflhe Services, lhe Contractor shall
~.t
compty with all statutes, laws, rt:gulations, and orders of federal, st3(e, county or
municipal authoritics which impose any obligation or duty upon the ContraclOr,
including. but not limited to Civil righls and equ:ll opponunic]' Jaws.
6.2 During the term Oflhis Agr<ement, the Contractor shall nol discriminate
against employees or applicants for emplo)'ment because of race, color. religion,
creed, age, sex, handicap or national origin and will take amrmativr;: action 10
preyent such discrimination.
6.3 If this agreement is fund¢d in any pan by monies ofth¢ United Stales, the
Contractor shall comply with allth¢ provisions ofE.xeculive Order No. \ 1246
("Equal Employment Opportunity"). as supplemented by the regulations of the
United States Department of Labor (., I C.F.R. Part 60), and with any rules,
regulations and guidelines as the State of New Hampshire or the United States
issu-c to implement these regul.Hion::). The Contractor further agrees to permit lhe
Stale or United States. access to any of the Contracwr's books, records and
accounl5 for the purpose of ascertaining compli3nce \\'ith all rules, regulations
and orders. and the conven3nts and conditions of this Agreement.
7. PERSO:\;\EL
7.1 The performance of th¢ Services shall be carried out by employees of the
Contractor. The Contractor shall at its Own expense, proyide all personnel
nec¢ssary 10 perform th¢ Servic¢s. The Contractor warrants Ihat all personn¢!
engaged in the Services shall be qualified to perform the Sen.·ices, and shall be
properly licensed and otherwise aUlhorized to do 50 under all applicable laws.
7.2 The Contractor shall not hire, and shall permit no subcontractor or other
person, flfTn or corporation with whom it is engaged in a combined effon to
perform Ihe Services, to hire an)' person who has a contractual relationship with
the Stale, or who is a Slate officer or employee, elected or appoinled.
7.3 The Comracting Officer specified in block 1.9, or hi; or her successor. shall
b~ th~ St3te's repr~sentative. In th~ e....ent of any dispute concer:ning the
interpretation of this Agre¢mem. the Conlracling Officer's decision shall be final.
8. EYE;-iT Of DEfAULT, RE,\IEDIES.
8.1 Anyone or more of the following acts or omissions of the Contractor shall
conSlltute an eYent of de faul thereunder ("Events of Default"):
&.1.1 failure Lo perform thr: Services S3tisfactorily or on schedul~; or
8.1.2 failure to submit any report required hereunder; or
8.1.3 failure to perform any other covenant or condition of this Agreement.
8.2 Upon the occurrence of any Event of Default. the State may take anyone, or
more, or all, of the following actions:
8.2.1 give the Contractor a wrillen notice specifying the Evenl of Default and
requiring it to be remedied within. in the absence of a greater Or lesser
sp¢ciflcalion of lim¢, thirty (30) days from the date of the notice; and if the Event
of Default is not timely remedied. terminate this agreement, effective twO (2)
day's after giving the Contractor nOlice of lerminatlon; and
8.2.2 giYe th¢ Contractor a wrillen nOlice specifying the Event ofDerault and
su;pending all payments lO be made und¢r this Agreement and ordering thai the
portion of the Contract price which would oth,r".. ise accrue to th¢ Contractor
during the period from the date of such notice until such lime as th¢ Stille
determines lhilt the Contraclor has cured the Event ofDdault shall never be paid
to the Contractor: and
8.2.3 Set off against any other obligations the State may Owe to the Contractor
any damages the State suffers by reason of any Event of Defaull: and
8.2,4 Ueat the agreemenl as breached and pursue any of its remedies at law or in
equit)', 0' both.
9. DATA: ACCESS; CO.\'f1DL"TlALlTY; PRESERVATlO:-l.
9.\ As used in !hi, Agrccmen~ thc "ord "data"' shail mcan all information and
things developed or obtained during th¢ performance or. or acquired or developed
by reason of, this Agreement, including, but not limited to, all studies, reports.
files, formulae, surveys, maps. charts. sound recordings, video recordings,
pictorial rcprod.IJCllan3, d.rawins'S. Dnaly'Sc'S, graphic reprcscntations, computer
programs, computer pr'tntouts, notes, leners, memoranda. papers, and documents,
all whether finished or unfinished.
9.2 On and afler the Effectiye Date, all dot,,- ond an, property whieh ha.s b«n
receiycd from Ihe Slate or purchased with funds provided for tho, purpose under
lhis Agreement, shall be the property of the Slate, and shall be returned to the
State upon demand or upon terminntion of this A2ret:m~nt flJr am· reason
9,3 Confideniiailly of data shall be governed b)' RSt\ 91·A Or other e,i;ting law.
Disclosure pUT>Uanl to a right to know request Shlll require p'rior wrinen ap;roval
of thc State.
10. TER,\I1:"ATIO:". In the event of an earlv termination of thi; Agreement for
any reason other than the complelian 10 the Se~ic¢s, the Conlractor shall ddiver
to the Contracting Officer, notlaler than fifteen (15) days an" the da:e of
termination, a report ('"the Termination Report") describing in d~(J.il all Scr..'ict:s
performed, and the Contract Price earned, to and including the d", of
termination. To the extent possible. [he form. subject matll:r, content, and
number of copies of the Termination Report shall be identi,,1 10 those of any
Finol Report d,scribed in EXHIBIT A.
II. CO:"TRACTOR'S RELATIO,\' TO THE STATE. In the p~rformonce of
this o.grecmen[ the Contractor is in all respects an independent cOnIrac[or, and i5
neither an agent nor an employee of lhe Stat<. Neilher the Conlrattor no, an.' of
its officers, employees, agents or members shall have authority 10 bind the S;ate
or receive any benefits. worker's compensation or other cmoJum~11[5 pro... id~d by
the Stale to itS cmployces.
12. ASSIG:""IE!'o'T, DELEGATIO:" AND SUBCO:\TIl-\CTS. The
Contractor shall not assign, or othel'Wise u-ansfer any interest in this .'1grecm¢nt
without lhe prior wrilten consent of the State. None of the Services sh~1I be
delegated or subcontracted by the Contractor without the prior wrill¢n consent of
the State.
13. J:"DE;'I:"IFICATJO". The Contractor sholl defend. indemniF)'and hold
harmless the State,.iLS officers and employc<s, from and agoinst any and all losses
suffered by the State, its officers and employees, and an} and all cloims,
liabilities Or penalties asserted against the State, its otTlc~rs and cmpJoy~es, by or
on bch;:ol f of any person, on account of. ba.sed or resulting from, ariiing out of (or
which mo.y be claimed to arise out of) the ac15 or omissions ofth~ Contractor.
Notwithstanding the foregoing, nothing herein contJined shall be d~emed to
constitute a waiver oflhe sovereign immuniry of the S[3l~, which immunity is
hereby reserved to the Slal~. This cOn\'enanr shall sun.·i.. . ~ the lcnnin<Jlion of this
Agreement.
\4. INSURANCE Ai'o'D BO:-lD.
14.1 The Contractor shall, at ilS sole expense, obtain and maintain in force, and
shall require any subcontractOr Or assignee [0 obtain and maint;'J,in in force, both
for the benefit of the State, the following insurance:
14. I. I comprehensive general liability insuranc¢ againSt all claims of bodily
injury, death or property damage, in amounts of not Ie,s than 5250,000 per claim
and S2,OOO,000 per incident; and
14.1.2 fire and extended coverage insuranc¢ co,,<ring all propaty subject to
subpaIo.graph 9.2 of these general.provisions, in an amount not less th.i:!.n 80% of
lhe whole replacement value ofchc property.
14.2 The policies described in subparagraph 14. t of this paragraph shall be the
standard form employed in the State ofNe'" Hampshire, issued by undem'riters
acceptable to the State, and au!horiud to do business in the Stale of New
HampShire. Each policy shall contain a clause prohibiting cancellation or
modiftcations of the pol icy' earlier than 10 day, after wrinen notice thereof has
been received by the Statc.
15. WAIVER OF BREACH. No failure by the S,at' 10 enforce any provisions
hereof afler any Event of Default shall be deemed a waiver of its rightS with
regard to that event, or any subsequent Event. No express failure of any Event of
Default shall be deemed a waiver of the right of the Stale 10 enforce each and all
of the provisions h~reof upon any further or other default on the part of the
Contractor.
16. NOTICr. Any notice by a party hereto to the other party shall b¢ de¢med 10
have been duly delivered or given at lh..: lime: of mailing by certified mail,
postage prepaid, in a United Slates Post OITtce addressed to the panics at the
addresses given in blocks 1.2 and 1.4, above
17. A\IE:\D.\IE:"T. This agreement may be amended, "oived or discharged
only by an instrument in writing signed by the parties hereto and only after
approval of such amend men', waiver or discharge by the Governor and Council
OfL'" State of New Hampshire.
18. CO:\STRUCTIO:,\ OF AGREOIEi'o'T A:'iD TER.\IS. This Agreement
shall be construed in accordanc~ with lh~ lPJ.w5 ofth<: Slate ofNe"" Hampshire,
and is binding upon and inures to the benefit of the panics and their respecti"e
successors and assigns.
19. THIRD PARTIES. The parties hereto do not inl<nd to benefit any third
panics and this agreement shall not be eonstrued to confer any such benefit.
20. SPECIAL PROVISIONS. ,The additional provisions set rOM in EXHIBIT
C hereto arc incorpolilted as part of this Agreement.
21 Ei'iT1RE AGREE;,n:NT. This agreemenl, which may be executed in a
number o[counterpans, each of which shall be deemed an originol. conslitutes
the entire agreement and underslanding between the parties. and supersedes all
prior agre~mcnL.s and underslandings relating hen:lo.
Inmate Calling Services and Public Pay Telephone Services Contract
Page 3 of 42
EXHIBIT A SERVICES
SECTION A: COMMON REQUIREM:ENTS
The contractor shall install completely provisioned inmate calling systems and public pay telephone services.
Requirements' listed under Section A shall be in effect for all separate sections (B and C) of Exhibit A.
1.0
TERM
The term of this contract shall be for a three year period beginning on August 23, 2000 and ending on August
22,2003. The contract may be extended for an additional tenn of three years under the same terms and
conditions upon mutual agreement of the Contractor and the State. Said additional term shall be subject to
Governor and Council approval.
2.0
SCOPE
2.1
The Contractor shall provide services at all locations noted in ATTACHMENT D.
2.2
Services shall encompass all facilities and equipment necessary to implement the desired operations.
The Contractor shall coordinate all activities with existing contractors in order to maintain a smooth
transition of service.
2.3
The contractor must provide to the State and maintain a complete installation plan including
installation time frames and dates of milestones and milestone completion.
2.4
'No payments shall be made by the State or its representatives to cover costs incurred by the
Contractor in the performance of this Contract.
2.5
Contractor must have and maintain all licenses, registrations and permits required by Federal and
State laws for performance of this contract. Copies of each must be provided to the State as changes
occur.
3.0
TIME LINE
The Contractor shall complete installation at each site in an expedient manner. All installations must be
completed on or before November 10, 2000.
4.0
PUBLIC INFORMATION
Contractor hereby acknowledges that all information relating ro this contract (including but not limited to fees,
contracts, agreements and prices) are slibject to the laws of the State of New Hampshire regarding public
access.
5.0
TERMINOLOGY
Whenever the terms below are used in this document, they shall have the associated meanings .
.ACCEPTANCE: The time at which installations have been certified by the State as meeting all
operational requirements, and the Contractor's installation has been 100 % completed in a
satisfactory manner.
BTN. Billed Telephone Number
BUSINESS DAY: State business day of 8:00 a.m. to 5:00 p.m., excluding Saturdays, Sundays, and
State celebrated holidays (New Years, WaShington's Birthday, Memorial Day, Independence Day,
Labor Day, Veteran's Day, Thanksgiving, Day After Thanksgiving, and Christmas). For inmate
telephone service, any calendar day (24 hours) is considered a business day.
CALL PROGRESS: Dialing and initiation of call to establish connection.
CALL IN PROGRESS Call process .is active yet not completed with an established connection.
~nmate
Calling Services and Public Pay Telephone Services Contract
Page 4 of 42
COMMON CARRIER: A supplier of facilities used to provide transmission of voice and data from
one point to another over a telecommunications network.
CONTRACTOR: Public Communications Services
CUTOVER: The time at which a system is put into service for all userS.
FCC: Federal Communications Commission
ICP: Inmate Call Processor system which administers the inmate phone stations.
INTRA-LATA: Calls made within the same LATA. For the purposes of this contract, IntraLATA
shall include all State geographical (603) areas.
INTER-LATA: Calls made from one LATA to another LATA. Calls between LATAs are handled
by Inter-LATA carriers.
LATA: Local Access and Transport Area
LEC: Local Exchange Carrier
'MAC: Moves, Addition of telephones, or Change (relocation) of telephone services.
NXX: Three digit Local Exchange number.
NPA: Numbering Plan Area (Area Code)
PIC: Primary Interstate Carrier
PIN: Personal Identification Number
POP: Points of Presence
STATE: The State ofNew Hampshire
6.0
GENERAl.: PROVISIONS
All services shall be coordinated directly through the TelecoIIllIlunications Section. The
administrating office address is:
Dept. of Administrative Services, Telecommunications Section
Room 405
,25 Capitol Street
Concord, NH 03301
Telephone 603-271-2888
Fax: 603-271-1115
6.1
The Contractor shall maintain and provide updates to the State of written lists of the names, addresses
and telephone numbers of the principal contact(s) for:
•
trouble-shooting and routine repairs
•
major outage/trouble reports
•
escalation procedures
•
commission payments and accounting records
•
terms and conditions
6.2
The Contractor shall provide written notice to the Telecommunications Section of any changes of
contact personnel and/or telephone numbers.
6.3
Contractor employees shall in all respects be independent of the State and in no way be considered
employees of the State.
[nrnate Calling Services and Public Pay Telephone Services Contract
Page 5 of 42
6.4
The Contractor shall retain ownership of all equipment throughout the duration of the contract. All
equipment and services shall remain in operation from the commencement of the contract to the
initiation of a future contract. In the event that a replacement subsequent contract is not awarded to
the same Contractor, the existing Contractor shall supply all equipment and services for a period of up
to 90 calendar days beyond the contract termination date. All terms shall remain in effect. The State
shall bear no costs for the installation of new services, or the removal and transfer of existing
services.
6.5
Contractor must retain all licenses, registration and permits required by Federal and State laws for
performances of this contract throughout the duration of this contract. Current copies shall filed Wilh
the State as changes occur.
6.6
Contractor shall provide complete system descriptions, operator manuals, installation guides, user
guides and any and all information required to allow the State to utilize services.
6.7
The State shall require background investigations and drug tests of personnel working at State
locations. The Contractor and subcontractors shall provide the State with the names, dates of binh,
birth addresses, and any additional infonnation necessary to obtain security clearance of personnel
working on the installation and maintenance of all equipment. The State may require that a
Contractor or subcontractor employee be precluded from entry into any State facility. The Contractor
shall replace any such employee working at such locations as directed by the State.
6.8
All equipment and software provided shall be fully year 2000 compliant. The Contractor shall update
and maintain all equipment to ensure compliance throughout the duration of the contract.
7.0
,SECURITY FOR FAITHFUL PERFORMANCE
Contractor shall file a $100,000 perfonnance bond per service (Irunate Calling and Public Pay
telephone, $200,000 total) with the State. Bond shall be issued by corporations satisfactory to the
State, and duly and legally licensed to transact business in the State of New Hampshire. Bonds shall
be issued at the expense of the Contractor, maintained by the Contractor at the Contractor s expense,
and shall remain in effect for the length of the contract and any extension thereof.
7.1
I
7.2
The Contractor shall maintain this perfonnance bond as security for faithful performance throughout
the duration of this contract and any extension thereof.
7.3
Performance bond amount shall be awarded the State on the occurrence of anyone of the following
for either of irunate or pay telephone services:
Stare does not receive services requested prior to November 10, 2000
Contractor fails to provide service within 14 calendar days of request for a single telephone at any
new State location if total number of requests within the same 14 day period does not exceed 20
telephones.
In the event that a replacement subsequent contract is not awarded to the same Contractor, the
existing Contractor fails to supply all equipment and services for a period of up to 90 days beyond the
.contract termination date.
Equipment installed fails to perform per the contract requirements.
User billing is incomplete and/or inaccurate.
Billing reports provided to the State are incomplete, inaccurate or missing.
Equipment and installation information provided to the State is incomplete or inaccurate.
Commissions and/or commission statements provided the State are inaccurate or incomplete.
Failure of the Contractor to comply with the tenns and conditions of rp,is agreement.
7.3.1
7.3.2
7.3.3
7.3.4
7.3.5
7.3.6
7.3.7
7.3.8
7.3.9
Lnmate Calling Services and Public Pay Telephone Services Contract
Page 6 of 42
8.0
'INSURANCE
The Contractor shall furnish to the State Contracting Officer insurance certificates for comprehensive general
liability, automobile liability and worker's compensation in accordance with ATTACHMENT B. Such
certificates shall be maintained current with copies provided to the contracting officer throughout the duration
of the contract.
9.0
9.1
INSTALLATION GUIDELINES AND SCHEDULES
The contractor shall provide a complete turn key installations, including all equipment, facilities and
telephony connectivity services.
9.2
The Contractor must provide services as required by the State. The Contractor shall not decrease
telephone count unless directed to do so by the State. Telephones may be added or removed to meet
State requirements, as defined by the State.
9.3
Installations shall be in compliance with Bellcore standards, the National Electrical Code, BlCSI and
the EIA/TIA Wiring Standards.
9.4
All services shall be scheduled in advance of cutover or installation. The Contractor shall clearly and
'concisely identify procedures and time schedules prior to service. All telephones and services shall be
installed and operational on or before November 10, 2000. Any additional telephones shall be
installed within 14 calendar days of request by the State.
9.5
The Contractor shall notify the Telecommunications Section of any modifications or interruptions of
service during the implementation, installation of or repair of any service. All scheduled interruptions
shall be coordinated with the State contact person five business days prior to scheduled interruption, aI
which point, the State may require an allemate service interruption date.
9.6
Contractor shall provide weekly installation progress reports denoting installation progress at all
locations, projected installation schedules and past progress. Within five days of cutover, the
Contractor shall submit a statement that the proposed services/products are operational, complete, and
fully tested.
9.7
The acceptance of the installation/implementation shall be made by the State representative when all
terms and conditions of the contract have been met.
9.8
Contractor shall provide instruments at locations specified on drawings provided with this document.
,It is the responsibility of the Contracrorto furnish all items required to insure operation, including
racks, cable, power distribution, telephones and electronic switching. Available cabinet space for
inmate equipment is limited. Final equipment placement shall be in the same place as current
equipment is located unless otherwise directed by the State. The inmate system at the Concord
location shall require relocation of facilities from the basement to a second floor closet.
10.0
INTERLATA AND INTRA SERVICES
10.1
The Contractor shall be solely responsible IO insure complete system operation with any interstate
carrier, intrastate carrier and/or LEe in supplying any required call routing and resulting call billing.
10.2
The Contractor shall be solely responsible to insure operation with any interstate carrier, intrastate
carrier and/ar LEC in transferring services and equipment required to provide uninterrupted service.
10.3
The Contractor shall order, coordinate, and schedule all associated carriers for the installation of Tl' S, switched access, analog line, and connection of all telephone services.
Inmate Ca\ling Services and Public Pay Telephone Services Contract
Page 7 of 42
10.4
The Contractor is responsible to install and maintain all local, interLATA and IntraLATA services.
The Contractor shall service all State locations via switched access and/or dedicated fa~ilities. The
Contractor shall cooperate fully with any intrastate carrier and/or LEC in supplying any required
routing or translation changes.
10.5
InterLATA services shall be completely transparent to the caller, not requiring human interface to
complete calls.
10.6
The ContractOr shall optimize line quality through various methods of conditioning whenever required
to meet Bellcore requirements.
10.7
If substandard transmission quality is encountered, a full credit shall be issued the billed individual
upon notification to the Contractor. Credit shall be limited to three (3) call credits per 24 hour
period.
10.8
The Contractor shall notify the State of any change or impact on various transmission facilities
diminishing transmission quality.
10.9
The Contractor shall be responsible to insure proper call completion and to provide the State with
accurate traffic statistics, maintenance and operational reports.
10.10 The Contractor shall limit connect time access (time period from the end of dialing to ringing at
destination line) to a period not to exceed 8 seconds.
10.11
The Contractor shall assure that no operator assistance services (0+ dialing)may be accessed.
10.12
The Contractor must assure that no directory assistance services may be accessed.
10.13
Contractor shall order PIC change from the local exchange company as required. When all
installations are complete, the Contractor shall certify in writing to the State that all telephones have
,been successfully converted to the proper PIC code.
10.14 The Contractor is not authorized to incur any charges for which the State shall be responsible. Any
and all charges levied by the LEC for PIC changes shall be invoiced to and paid directly by the
service provider.
10.15
Any proposed service shall not require the dialing of additional digits beyond the one (1) and the ten
digits (three digit NPA, three digit NXX, and four remaining digits of the number) normally dialed
for North American calling. Exceptions shall be allowed for calling card services.
10.16 The Contractor shall place a block on unauthorized PIC change orders from other carriers. The
Contractor must work with the LEC or appropriate party to insure that PICs are retained with proper
indicators throughout the duration of the contract.
10.17
The Contractor must provide service on a 95 % availability basis allowing up to 95 % of all telephones
to be connected to outside parties simultaneously.
11.0
REPAIR AND MONITORING PRACTICES
11. 1
,All equipment provided shall be the responsibility of the Contractor. The Contractor shall provide
spares, trained personnel and software to support the equipment at the Contractor's cost throughout
the duration of the contract.
11.2
The Contractor shall respond to a major service call within four (4) State business day hours of report
of occurrence. A major service call is defined as a loss of twenty-five 25 % or more of anyone bank
~nmate
Calling Services and Public Pay Telephone Services Contract
Page 8 of 42
(greater than one telephone) of telephones or loss of carrier services. State business day for inmate
telephone service is any calendar day (24 hours).
11.3
The Contractor shall respond to a minor service call within the next business day of report of
occurrence. A minor service call is defined as any service call not defined as major. Additional
services such as Moves Adds and Changes (MAC) will be requested after installation. Most work
wiJl be scheduled the (10) business days in advance (three or more days), but the Contractor shall
service the State within the next business day when requested to do so. In all cases, work must be
completed within 10 business days. For inmate telephone services, next business day shall be next
calendar day.
11.4
At no point in time, will any telephones be left without service for more than 24 consecutive hours.
Stations shall not be out of service for periods exceeding two interrupted and/or consecutive hours for
any 24 hour period.
12.0
MAINTENANCE AND SUPPORT
All Contractor equipment must be fully supported by on site and remote maintenance. Remote maintenance
must include the ability to test trunks and phones, and to place test calls without sending a technician to the
site. Maintenance must include the following:
12.1
,Remote diagnostics and repair without affecting call progress and calls in progress for unaffected
telephones in fault.
12.2
Automatic trunk disable for failed trunks.
12.3
24 hour, 365 day repair service for telephone station bank out of service reports.
12.4
Next day repair for single station trouble reports.
13.0
REPORT ADMINISTRATION
13.1
Monthly income reports shall be provided via E-mailed computer files, completely compatible with
MS Access and Excel programs .. Report shall identify revenue and commission paid by telephone
station and by site. Reports shall be delivered prior to the 10th of each calendar day following the
previous month. Reports for inmate services shall be forwarded to dyeno@nhdoc.state.nh.us and
dlecler@admin.state.nh.us. Pay telephone service reports shall be forwarded to
dlecler@admin.state.nh.us
13.2
The Contractor shall provide monthly trouble reports summarizing repair activities for the previous
month's reports. Reports shall be E-mailedtodlecler@admin.state.nh.us. The Contractor must meet
'with the state either in person or via a telephone conference call regarding corrective actions and
trouble resolution upon request. Type of meeting will depend upon problem severity as determined
by the State.
13.3
The Contractor shall assign a dedicated fmancial representative to the State account who will
cooperate with the State to resolve income, call detail, equipment programming and data
discrepancies.
13.4
The Contractor shall provide any corrective data requested by the State within five (5) working days
of request. This is inclusive of balances and credits owed the State.
13.5
The Contrac~or shall provide immediate notification to the State upon receipt of evidence of fraud,
vandalism, wire-tap, or any other access to, or use of, services or products other than authorized by
the State.
.
Inmate Calling Services and Public Pay Telephone Services Contract
14.0
Page 9 of 42
AVAILABILITY
The Contractor is responsible for continued availability of all phone services. Any interruption lasting more
than one business day per month during which service is available, or any month during which three or more
interruptions occur of any duration will be subject to a penalty payment equal to the highest monthly
commission paid for that telephone during this agreement.
15.0 AUDITS
The State shall have the right to conduct an audit of any Contractor and its sub-contractor(s) for the specific
purpose of determining the accuracy of commission payments to the State.
,'nmat~
Calling Services and Public Pay Telephone Services Contract
Page 10 of 42
EXHIBIT A
SECTION B: INMATE CALLING SERVICES
1
INTRODUCTION
Contractor shall supply Inmate Collect-Call telephones, local, interLATA and intraLATA services as required
in the State Prison facilities. Locations include the Department of Corrections facilities located on 281 North
State Street in Concord, the State Prison for Women located on 317 Mast Road in Goffstown and the Lakes
Region Facility located on 1 Right Way Path in Laconia. At the initiation of the contract a minimum of 6
phones in the Goffstown facility, 94 phones in the Concord facility and 26 telephones in the Laconia facility
shall be installed. Similar services with fewer features shall be installed at the Department of Youth
Development Services on 1056 North River Road, Manchester with eight (8) telephones and 45 Fruit Street,
Concord with one (1) telephone.
A summary of telephone set requirements is as follows:
IADDRESS
,
APPROX.
If------------------
_R_E_S_I_D_E_N_T~S-----'I
'281 N. State St., Concord, NH
I
,
1530
,
.,
i
,I
Shea Farm, Iron WorksRoad, Concord
MINIMUM REQUIRED
TELEPHONES
98
7
I
I
I
14
4
5 Right Way Path, Laconia, NH
408
1056 N. River Rd., Manchester, NH
114
7
20
1
45 Fruit Street, Concord, NH
I
32
I
I
I
I
I
1.1
Systems and services provided must be "turn-key.
1.2
Contractor s~all make arrangements for removal of existing inmate phone systems at each facility,
with smooth cutover to new services without interruption of service to inmates. The Contractor must
coordinate all circuit orders with the LEC and long distance carrier. Timelines shall be coordinated
with State designate.
1.3
Acceptance testing shall be performed at each facility in the presence of the Department of
Corrections personnel and/or their designated representative(s).
1.4
.Systems shall allow collect call operation only. Calling card, third party and operator assisted calling
shall be denied.
2
INSTALLATION REQUIREMENTS
The Contractor must provide equipment installation on site with limited space provisions. Prior contractor is
Sprint. The Contractor must coordinate with Sprint in all phases of equipment installation and service
deployment.
2.1
The Contractor is required to install new equipment and cut over services in conjunction with the
removal of existing services. Equipment rooms are as follow:
';nmate Calling Services and Public Pay Telephone Services Contract
Page 11 of 42
2.1.1 Concord Facility: Internal Affairs Office. lO'x8' area is available. This is a new equipment location
within the facility. The Contractor must provide all labor, cable, facilities, equipment and items
otherwise required to locate service in the new location.
2.1.2 Lakes Region Facility, Laconia: Telephone MDF Closet, lO'xlO' area is available. This is an existing
equipment location within the facility.
2.1.3 Goffstown Facility: Back Property Room system cabinet. This is an existing equipment location within
the facility.
2.2
Contractor equipment shall include main switching gear referred to as Inmate Call Processor (ICP),
cabling, telephones and any and all materials required to complete installation and service as defmed
within.
2.3
The Inmate Call Processor (ICP) shall be of compact design requiring a minimum of wall and floor
space. Contractor must submit a scale drawing of the installed space required.
2.4
~ach
ICP unit shall be powered by no more than a single, unconditioned, 120 volt, 60 Hz power source
drawing no more than twenty (20) amps.
2.5
Each ICP shall be equipped with an internal UL listed power supply that is tolerant of line transients,
momentary surges, and short duration power drops such that inmate phone operation continues in the
presence of such common disturbances. No auxiliary power cords, external power supplies, or AC/DC
converters shall be required at the actual inmate phone stations. The Contractor shall provide all
materials and labor required to install the ICP. Receptacles and wiring already installed in the NNHCF
may be used to connect the telephone instruments with the MDF. Any additions are the responsibility of
the contractor.
2.6
Each telephone station must be self contained, utilizing telephone cabling for all connectivity. Cable
must be protected by encasement in metal conduit. Installations must use existing conduit utilized by
the present contractor when available.
2.7
Installation shall not interfere with existing services during standard operating times. Service transfer
must be performed one station at a time in order not to leave anyone or all bank(s) of telephones
without service.
2.8
All equIpment provided shall be new and utilize state of the art technology.
2.9
The Contractor shall be financially responsible for obtaining all permits, licenses, and bonding to
comply with State and Federal laws.
..
2.10 As directed by the State contact at each correctional facility, one telephone of each "bank" of
telephones shall be installed as to be compliant with the Americans with Disabilities Act (ADA).
2.11 The Contractor shall order and coordinate all required circuit orders with the LEC and long distance
carrier. Timelines shall be coordinated with State designate.
2.12 The contractor shall work with the State and existing service contractor to convert all existing data to
required format and loading into the new system. The contractor shall accept data from the current
provider in any format including ASCII, Excel, and Access. The contractor shall process the data into
the format required for the proposed system and load the information at an agreed upon time. System
testing shall be performed and successfully completed prior to any cut over.
2.13 The Contractor must provide wall mounted instrument signage defining call procedures next to each
telephone. Signage shall be in English, Spanish and French. A sample, is provided in AITACHMENT
A.
;:nrnate Calling Services ano Pub\ic Pay
Te\ephone Services Contract
Page 12 of 42
2.14 After installation of services, the contractor shall provide an installation summary for each site,
including the following infonnation:
2.14.1 Certification of completion per contract requirements. Signed by vendor and State.
2.14.2 Front view (Complete manufacturer diagram or printed digital picture) of cabinet and each item of
equipment installed.
2.14.3 Side view (Complete manufacturer diagram or printed digital picture) of cabinet and each item of
equipment installed.
2.14.4 .Cable' layout including all blocks (66,110 or other) and interfaces.
2.14.5 Network Hub Layout
2.14.6 MDF Termination Detail
2.14.7 Block layout identifiers
2.15 rcps for locations with 10 or fewer telephone stations may be remotely located and need not be at
campus locations. All other sites will require on campus equipment.
3
OPERATIONAL SUPPORT, MAINTENANCE, AND MONITORING PRACTICES
3.1
3.1.1
3.1.2
3.1.3
3 .1.4
3.1. 5
3.1.6
3.1.7
3.2
All equipment provided shall be the responsibility of the Contractor. The Contractor shall provide
spare parts, trained personnel and software to support the equipment at the Contractor's cost throughout
the duration of the contract. All Contractor equipment must be fully supported by on site and remote
maintenance. Remote maintenance must include the ability to test trunks and phones and to place test
calls without sending a technician to the distant site. All equipment provided shall be the responsibility
of the Contractor. Maintenance must include the following:
Contractor repair of all major service calls within four (4) hours of report of occurrence. A major
.service call is defined as a loss of twenty-five 25 % or more of anyone bank (greater than one
telephone) of telephones or loss of carrier services.
24 hour, 365 day repair service for telephone station bank "out of service" reports.
Contractor response and repair commencement of all minor service calls within one business day of
report of oCcurrence. A minor service call is defmed as any service call not defmed as major.
Additional services, such as Moves, Adds and Changes (MAC), will be requested after installation.
Most work will be scheduled some time in advance (three or more days), but the Contractor shall
service the State within the next business day when requested to do so. In all cases, work must be
completed within 10 business days.· For inmate telephone services, next business day shall be next
calendar day.
.
Next day repair for single station trouble reports.
On-site diagnostics, remote diagnostics, and repair without affecting call progress and calls in
progress for telephones unaffected by fault.
Automatic trunk/channel disable for failed trunks.
Weekly site visits for system inspection and/or repair. Responses to trouble calls may constitute a site
visit for the week so long as the other telephone equipment on the site is inspected at the same time
and additional repairs are made as necessary.
The Contractor shall provide monthly trouble reports summarizing repair activities for the previous
month. The Contractor must meet with the State either in person or via a telephone conference call
regarding corrective actions and trouble resolution upon request. The type of meeting will depend upon
problem severity as detennined by the State.
',nrnate Calling ServIces and PUblic Pay Telephone Services Contract
4
Page 13 of 42
FUNCTIONAL REQUIREMENTS
4.1
Service shall provide for administrative control of all programmable features via a PC located within
the facility. Administrative access shall require multiple passwords and a lock-out feature restricting
access to PIN numbers to a Master Administrator.
4.2
Remote acceSs via secure dial-up modem or other transport mechanism shall be provided at each site.
Access shall be originated from a single designated State location. Security shall include dial~back for
dial-up modem access or originating address authentication. Additional multiple passwords security
shall be included. Remote connection shall allow downloading of information only.
4.3
The ICP must provide fully automated collect calling without the need for live operator intervention.
4.4
The ICP shall offer clear and concise voice prompts; English will be the default prompt. Inmates shall
be able to select prompts given in Spanish and French. Voice prompts must be given in short sentences
with meaningful instruction for operation of the system. Beeps, tones, and other non-voice sounds shall
not be permitted as substitutes for voice instructions, except when standard sounds such as dial tone,
ringing, busy signals, on hold and intercept tones are appropriate. Phone signs, printed hand-outs, and
~ideo-training tapes are not an acceptable alternative to a complete range of voice prompts and
messages.
4.5 The ICP must include the following fraud control features:
4.5.1 Require the successful entry of a valid personal identification number (PIN, inmate DOC number to
be used) to provide positive identification of the inmate seeking access to the system, before the call is
accepted.
4.5.2 Prompts to verify PIN inputs requiring a DTMF verification of within 15 seconds for answering yes if
correct or no if incorrect. Callers shall be allowed only two changes to enter a correct PIN before
being disconnected.
4.5.3 Switched hook detection (and subsequent disconnect) during connected call period. Call detail reports
must reflect reason for disconnect.
4.5.4 Voice overlay recording alerting called party that they are speaking to an inmate from a correctional
facility. Overlay recording must be provided at initial contact with called party and played randomly
during call duration. Random play must be programmable from administrative terminals allowing an
option to disable play during conversations. Volume must be remotely adjustable to insure proper
volume.
4.5.5 Third.party conference call detection eliminating the possibility of call conferencing and call
.forwarding.
4.5.6 Incoming call block. The ICP must not respond to incoming ringing on any of its lines used for
placing the outbound inmate collect calls. No signaling or ringing of the inmate station phones shalL
result from an incoming ring on a line.
4.5.7 The rcp must allow for blocking of the sound path to the inmate phone during call placement and
during the time when the rcp is requesting acceptance of the collect call charges. During call
blocking, the inmate shall be given call progress tones to indicate that the call is being connected until
such time as positive acceptance or rejection is detected.
4.5.8 The ICP must provide call blocking upon dialing based upon an unlimited number of administratively
defined telephone numbers. Blocking shall be defined by the NPA, individual digits or exchanges as
selected by the system administrator (i.e. 800 numbers, 900 numbers, etc.
4.5.9 Access to a live operator must be blocked at all times.
4.6
Call duration must be controlled per defined length of call. Both called and calling parties will receive
a voice message indicating maximum call duration has been met and that the call will terminate.
Inmarc Calling Services and Public Pay Telephone Services Contract
Page 14 of 42
Maximum time duration must be programmable in one-minute increments from three to unlimited.
Default setting must be unlimited. Administrators must have authority to vary call length as desired.
4.7
The ICP must not deem a call to be accepted until such time as the call recipient acknowledges receipt
by dialing a system recognized digit on a touch tone telephone. The ICP must be able to distinguish
such signal from line noise such as pops or clicks, i.e. as may be created by answering machines.
4.8
The system must be provided with an on-site administration tenninal located at a location remote from
the main equipment location, but placed within the same facility. Features must include the following:
4.8.1
4.8.2
4.8.3
4.8.4
Connection via commercially available computer equipment (LAN, local area modem, etc.)
Operation not affecting the ICP normal operations and telephone operations.
Allowance of multilevel passwords.
Management of inmate PIN codes and allowed called numbers; inmates shall have no more than
twenty (20) numbers to which they can place calls.
4.8.5 Report capabilities of call detail reports by number called, date, time, caller PIN and originating
telephone.
4.8.6 Viewing and printing of call detail records.
4.8.7 Real time update of call block and acceptance lists.
4.8.8 Real time ability to disable and enable phone operation on an all phone or per station basis.
4.8.9 Ability to connect two or more administrative tenninals with simultaneous operations if needed.
4.8.10 Recording of selected conversations from file records to CD.
4.9
Ability to automatically scan recorded calls for key words and phrases and have the administrative
tenninal receive a prompt for the call to be reviewed based upon the detection of those words and
phrases in a conversation.
4.10 Data entry and retrieval of records in ASCII fonnatted files.
4.11 All inmate calls will be. silently monitored and recorded; each call will be time and date stamped at the
point of recording. Recording will begin with the detection of an off-hook condition; dialing or
speaking must commence within fifteen seconds or the call will be tenninated and the recording cease.
Recorded calls must be easily retrievable and archived on write-once compact disks.
4.12 Monitoring must be provided on a per calL dialed number, all trunk, scanned trunk or on demand basis
from any non-inmate call system telephone and with PIN number; monitoring may be done on either
live or previously recorded calls ..
4.13 For the continuous recording of all stations the number of compact disks required for 30 days of
monitoring shall be maintained on site and shall be supplied by the Contractor. Disks shall become the
property of the Department of Corrections once recorded.
4.14 Stations must be annored, coinless phones designed for use in correctional facilities. Coin phones or
phones requiring local power are not acceptable. Phones must be dumb stations with a minimum of
electronics. Intelligence must reside within the rcp.
4.15 Telephone stations must include stain resistant metal casing, metal armored handset cord, armored
handset, moisture resistant keypad and concealed fittings to prevent inmate tampering.
4.16 Telephone handset transmitter and receiver must be protected from puncture by metal grids placed
directly over each.
4.17 System must be remotely bootable.
Inma:e Calling Services and Public Pay Telephone Services Contract
Page 15 of 42
4.18 Power backup (UPS or battery with line conditioning) for up to 15 minutes in the event of power failure
must be provided.
4.19 The Contractor must provide hard wired, switched disconnect of each individual telephone by State
employees within the observation room for each bank of telephones.
4.20 Contractor shall provide high quality transmission service. Service shall be verified by a test call to an
industry standard milliwatt tone and quiet generated in a facility within a selected North American
NXX/NPA, and measurements taken regarding tone loss and line noise. Readings must be within 0 to 10 for loss and lower than -20dbrnc for noise. All other readings shall be considered substandard.
4.21 Credit for calls shall be issued when a caller attempts to place a call, does not get connected, and yet is
billed; or when a call is terminated within 30 seconds of call initiation, due to substandard transmission
quality, and a second attempt is made.
4.22 The system shall provide for a toll free service, allowing inmates to dial an on site investigative report
telephone number. This call shall not require the use of voice identification or PIN.
4.23 The system shall allow an automated call block feature, permitting the caller to block their number
from being dialed in the future. The called party simply dials a single digit DTMF code once the
message that the call received is from an facility and the calling inmate name is played. A record is
generat~d and the system administrator is notified of the blockage. The system automatically blocks the
c'al!. The administrator may change the denial operation at any time via the administrative terminal.
4.24 The system shall constantly monitor the inmate phone for attempts to manipulate the switchook in order
to bypass system controls. Any such attempt will result in call disconnection. At no time will the
inmate reach outside dial tone or operator assistance.
4.25 Calls shall be restricted to collect only. Inmates shall be prohibited from dialing: 911,411,555-1212,
0-, 00-, 700, 976, 900, 888, 800, 10XXX, 950, in order to ensure that there is no possibility of inmate
live operator access. In addition, the system shall be equipped with virtually unlimited capacity for
individual blocked numbers which can be added on-site via one of the administrative terminals.
4.26 The system must require that the inmate hang up following each call in order to place another call.
When the first call is complete, the phone becomes inoperable until it is placed on-hook again.
4.27 The system shall be provided with two methods to quickly shut down all telephones during an
emergency: Administrative terminal and mechanical cut off switches. Existing switches may be used,
but the contractor must insure proper operation maintenance. These manual switches shall override
any electronic or preprogramrned on-off parameters. These switches will be installed in a controlled
area (Presumably the Control Room). An officer from The State of New Hampshire Department of
Corrections can shut off individual phones, all phones in a POD or all phones at the facility with one
switch.
4.28 The system shall offer both rotary and touch tone call acceptance
4.29 The system shall be fully compatible with TTY ITDD services and meet all requirements of the
American with Disabilities Act. This is inclusive in telephone set location and installation.
5
CALL SEQUENCE
This sections defines sequence of events of initiating inmate call.
S.l
Caller lifts handset.
5.2
Caller receives a repeated message to choose between English, Spanish'or French, each in the
appropriate language,
Inma~e
Calling Services and Public Pay Telephone Services Contract
5.3
Caller receives repeated message to enter a Personal Identification Number (PIN).
5.4
Caller enters PIN number.
5.5
Caller receives repeated message 1:0 indicate that number entered was number desired. Caller presses a
DTMF key to continue the cal1, or a different key allowing him to re-dial the number.
5.6
Message is played to the caller, indicating an acceptance or rejection of the cal1 attempt. If the ID is
rejected, the phone will be disconnected.
5.7
Inmate dials number.
5.8
Receiving party telephone rings.
5.9
Receiving party answers call.
Page 16 of 42
5.10 ReceivIng party hears a message in English, Spanish or French, dependent upon originating call
language, indicating that this is a call from a correctional institution in New Hampshire, plays the voice
recorded name of the inmate, and provides information on how to accept or reject the cal1er. The
calling party is not cut through until the call is accepted. The cal1er only hears a repeated message that
his call is being processed.
5.11 Inmate receives message that his call is either connected and he hears the called party or that his call is
rejected, in which case the call is immediately tenninated.
5. 12 Every six seconds throughout the call the inmate hears a recording tone and randomly the called party
receives a message that the call has been placed from a correctional institution. This feature is
selectable from the administrative terminal and may be disabled.
6
CALL DETAIL REPORTING AND STORAGE
The ICP must provide on site storage of call detail information. Other requirements include the following:
6.1
On site storage capacity of up to 6 months of call records, as differentiated from recordings of calls, on
hard disk. Ability to transfer call records to servers on the Corrections network. Contractor is to
provide single computer systems with LAN hardware/software to interface to Corrections network at
each site. Backups shall be performed weekly.
6.2
Call activity viewing in real time.
6.3
On site reporting of stored activity.
6.4
24 hour automatic cal1 backup
6.5
Call detail reporting by PIN (if used) or station for dialed number, station, trunk, time of day, date and
duration of call, and call conditions inclUding bUSY, no answer, normal, time expired, line quality, etc.
6.6
Indefinite retention of call details in the event of power failure.
7
OPERATIONAL SUPPORT AND TRAINING
7.1
The Contractor shall provide an employee for operational and maintenance support for the inmate
telephone system. Operational support shal1 include, but not be limited to, training Corrections staff in
[he use of the system, collecting and inputting voice samples of the inmates for identification and
tracking purposes, and entering and adjusting inmate personal idemification numbers (PIN).
7.2
On site operational training at each prison facility for up to ten (l0) correctional staff shall be provided.
Classes shall be a minimum of two hours each, and be provided for each of the three employee work
shifts. A minimum of two classes shall be held for each shift. Topics to be covered shall include:
Irma\e Calling ::>ervices and Public pay Telephone .services Comrac[
•
•
•
•
•
'.
•
7.3
Page 17 of 42
Inmate call process.
Communicating PIN assignment/change requests to administrators.
Reporting options
Administrative terminal operation
R~cording operating instructions and options
Trouble reporting procedure.
Emergencies - phone shutdown, reporting, service issues.
On site training at each prison facility shall be provided for up to five (5) administrators of the inmate
phone system. Such training shall include operation and operator/user maintenance of all equipment
supplied. Training shall take place on the day prior to system turn-up, the day of turn-up and 14 days
thereafter to insure a thorough understanding of the equipment by prison employees. Training shall
take place during each of three daily shifts as defined by the Department of Corrections. Each
administrator shall be provided complete sets of training material including manuals and other
materials.
• Administrative terminal operations including investigative tools
• Reporting options and queries.
• Inmate call process.
• Communicating PIN assignment/change requests to administrators.
• Trouble reporting procedure.
• Emergencies - phone shutdown, reporting, service issues
• Remote monitoring and recording data access
7.4 Training Sessions
7.4.1 Full day sessions at each site on a date to be specified by the State and mutually agreed upon for each
shift change as determined by the State.
7.4.2 Multimedia presentations using printed materials and including questions and answer sessions.
7.4.3 Instructional materials in.cluding operating manuals and additional training session topic
documentation for each attendee.
7.5
Contractor employee shall provide weekly routine operational and maintenance support for training
additional Correctional staff in the use of the system, collecting and inputting voice samples, entering
inmate identification data and PIN numbers.
8
TROUBLE REPORTS
Contractor shall be responsible to catalogue, maintain and resolve inmate trouble reports. A sample
report is included in ATTACHMENT C.
9
EQUIPl\1ENT OWNERSHIP
9.1
The Contractor shall remain the sole and exclusive owner of all telephone equipment installed.
9.2
All existing and Contractor installed wiring, cable, patch panels, jacks, interface flocks, wire and any
infrastructure that is basic to the inmate telephones and control/interface equipment shall remain as
property of the State at the termination of this contract. Such items shall be left in good working
condition and available for any future contractor.
9.3
All PCs shall be maintained by the contractor throughout the contract, but be turned over to the state at
the termination of the contract. The State shall receive such including all software and peripherals, as
considered inclusive in the system. Such items shall be left in good working condition and available for
any future contractor.
Inmate Calling
S~rvices
and Public Pay Telephone Services COnlract
Page 18 of 42
9.4
The State shall not be held responsible for any damage to equipment.
9.5
The Contractor must provide documentation on equipment ownership if other than the primary
contractor (subcontractor) and the terms of the use (if not owned by the Contractor) of such equipment.
9.6
All services shall remain in effect from the commencement of the contract to the initiation of a future
contract, not to exceed 90 days.
9.7
The State shall bear no costs for the removal and transfer of services. All terms of the initial contract
other than time duration shall remain in effect.
10 ADMINISTRATIVE PCs
10.1 Contractor shall provide one PC per DOC site as nared:
Concord Facility: Internal Affairs Office, Administrative Wing.
Lakes Region Facility, Laconia: Investigation Office adjacent to Rooms 126 and 127.
Goffstown Facility: Internal Affairs Office
10.2 The Contractor shall provide administrative PCs where specified within. All such devices shall be
industry standard equipment, including the following (or upgraded):
400 MHz Pentium II (or equivalent) Processor
4MB Video Memory
3.5" 1.44MB Floppy Drive
4GB IDE Disk Drive
Integrated 101100 Network Interface
S12K Cache
2X6 IDE RIW CD ROM
Microsoft Mouse
WIN 104 Key Keyboard
128MB Memory(l DIMM)
Data/Fax 56K Modem
Windows 98 Operating File System
17" Color Monitor UltraScan 1000HS
11 YDS TELEPHONES
Youth Development Services shall receive a subset of the defined inmate services at the 4S Fruit
Street, Concord and 1056 Nonh River Road, Manchester locations. Alterations to [he previously
defined requirements are listed below. All other items not directly addressed here shall be retained:
11. 1 Voice recording is not required.
11.2 Administrative PCs are not required.
11.3 Only collect calls shall be allowed.
11.4 Reports shall be provided electronically, E-mailed to YDS monthly. The State may require additional
reports more frequently when necessary for investigative purposes. The Contractor shall respond to all
such requests within 24 hours. Reports shall be contractor generated on a monthly basis, defining
originating telephone, terminating telephone number, date, time and duration of calls. Monitoring as
defined in items 4.11, 4.12 and 4.13 shall not be required,
11.5 Weekly site visits as noted in 3.1.7 shall not apply. All other support items as listed in item 3.0 shall
be retained.
Inmate Calling Services and Public Pay Telephone Services Contract
Page 19 of 42
11.6 It shall not be necessary for the Contractor to supply an employee for weekly on site routine operational
and maintenance support for training additional staff as noted in item 7.4. Such services' shall be
requested on an as needed basis only per State request.
11.7 Items 6.2,6.3,6.4, and 6.6 shall not apply.
Inmate Calling Services and Public Pay Telephone Services
Contract
Page 20 of 42
EXHIBIT A
SERVICES
SECTION C: PUBLIC PAY TELEPHONE SERVICE
1
INTRODUCTION
The Contractor shall be a primary provider of all public telephones located on property owned or
controlled by the State. This includes coin-operated and Charge-a-Call telephones. Prior contractor is
Bell Atlantic. The Contractor must coordinate with Bell Atlantic in all phases of equipment installation
and service deployment. All existing public telephones for which the State has assumed responsibility
are installed and maintained by the local exchange carrier Bell Atlantic. Contractor shall provide local,
intra LATA and inrerLATA transport. At present, service for 344 telephones is required.
2
AVAILABILITY
2.1
The Contractor must provide 800 and 888 NPA and emergency 911 access from all telephones. 911
calls sh.all not require payment deposit or incur any costs to the caller.
2.2
The Contractor may restrict incoming calls at its discretion.
2.3
The Contractor must allow origination of third party bill to and collect calls. The Contractor must
subscribe to a major service listing restricted third party billed calls including but not limited to, those
provided through Bell Atlantic Curb a Charge services.
2.4
The Contractor must accept the usage of major debit and calling cards including but not limited to
AT&T, LDN, MCl, Bell Atlantic and Sprint.
The Contractor must provide a one for one replacement for all public pay telephones noted in
ATTACHMENT D. The Contractor must provide, at a minimum, one coin operated telephone at each
additional State public address. Any telephone location receiving over $80 in average monthly usage
shall be eligible for a second station. Ad.ditional installations may be required per multiples of $80, one
per multiple. All installations shall be at the discretion of the State and shall be coordinated by the
State.
2.6
3
For management purposes, the State's telephones may be grouped into BTNs. Grouping selections
shall be made by the Stare.
TELEPHONE STATION TYPES
3.1
Public telephone stations are currently made up of several [)'pes, including environmentally protected
stations, indoor stations, coin and charge card stations. The Contractor muse provide equipmem of
similar type designed for similar applications. An exception is made for the replacemem of Charge
Card telephones with Pay Station coins if desired by the Contractor. Approximately 250 telephones are
indoor stations and 103 are outside stations.
3.2
The Contractor may install telephones as is necessary to insure the greatest amount of usage. Each
location, at a minimum, must be provided with one coin operated telephone. All installations must be
approved and coordinated with the State.
Inmate Calilng Services
and Public Pay Telephone Services Contract
Page 21 of 42
EXIDBITB
PRICING
1.0
20 % commissions on gross usage shall be paid to the State on a month to month basis, including the
time period from the first day of the month through the last day of the month for all telephones.
Payment shall be received by the State no later than the 15th of the month following services.
Deductions for any costs associated with services provided, uncollected calls, or un-billable calls
SHALL NOT BE PERMITTED.
1.1
Commission payment for inmate services at prison facilities shall be by made check, payable to the
State. of New Hampshire, Department of Corrections. Payments shall be bulked per telephone
'grouping and forwarded to:
1.1.1 Department of Corrections, Division of Administration, 85 Pleasant Street, PO Box 1806, Concord
NH 03302-1806.
1.1,2 Commission payment for service at YDS facilities shall be made by check, payable to the State of
New Hampshire, Youth Development Services. Payments shall be bulked and forwarded to:
1.1.3 State of New Hampshire, Youth Development Services, 1056 North River Road, Manchester, NH
03104-1998.
2.0
2.1.1
2.1.2
2.1.3
Commission for pay telephone services shall be paid by check, made payable to the listed offices.
Payments shall be bulked per telephone grouping and forwarded to the address(s) provided by the
State. Pres~ntly, corrunissions are forwarded to the following:
State of New Hampshire, Deparnnent of the Treasury, care of Departmem of Administrative
Services, Telecollll11unications Section Room 408. 25 Capitol Street, Concord, NH 03301.
Department of Corrections, Division of Administration, 85 Pleasant Street, PO Box 1806, Concord
NH 03302-1806
Department of Resources and Economic Development, 172 Pembroke Road, PO Box 1856, Concord,
NHQ3302-1856
3.0
Delivery location may change dependent upon alterations in State policy or legislation. No checks
shall be forwarded to any mher address without the specific written instructions of the Department of
Administrative Services, Bureau of General Services, Telecommunications Section.
4.0
The Contractor shall provide services to telephone users at the following rates. No guaranteed usage
is give or implied. All fees shall be charged to the responsible parties receiVing calls per the contract
reqUirements. No payments shall be due the Contractor by the State.
5.0
For Inmate Calling Services, the lowest rate available from any major international carrier for all calls
outside of the US for same type service shall determine the maximum rate to be charged to users of .
telephones covered under this contract. Contractor shall not increase per minute call costs nor exceed
an additional $1.45 surcharge to establish such calls.
6.0
For Public Pay Telephone Services, the lowest rate available from any major international carrier for
all calls outside of the US for same type service shall determine the maximum rate to be charged to
users of telephones covered under this contract. Contractor shall not increase per minute call costs
nor exceed a $.35 surcharge to establish such calls
7.0
'For lrunate Calling Services, local exchange calling (local calling) shall not incur per minute charges.
Only the cost to establish a call shall apply. Local exchanges shall be all those served form the same
Local Exchange Carrier (LEC) central office. currently at contract origination Bell Atlantic, which do
nOt result in long distance charges when any direct dial call is placed.'
Page 22 of 42
Inmate Calling Services and Public Pay Telephone Services Contract
8.0
For Public Pay Telephone Services, local exchange calling shall not incur per minute charges for all
calls up to and including three minutes (180 seconds). Only the cost to establish a call shall apply.
For calls lasting longer than three minutes, per minute charges may be applied for the fourth and
.successive minutes.
9.0
For all services, charges shall not be incurred until call is accepted, connection is complete, and two
way conversation has been completely established.
Contractor rates for services nationally shall not exceed the following rates. NO OTHER FEES OR
CHARGES SHALL BE ALLOWED. ALL PUC, FCC OR OTHER JURISDICTIONAL AUTHORITY
MAt'\TDATED COSTS (FEES, TAXES OR OTHERWISE) ARE INCLUDED WITHIN THE LISTED
RATES. Failure to comply with this requirement constitutes default under this agreement.
Inmate Calling
(a) Cost to establish a call (Only cost for local calling):
(b) Flat rate per minute for all national interLATA calling:
(c) Flat rate per minute for all intraLATA calling
_ _.. . :$:=:..;1:..•..;.;45=--_
:.
per call
_ _--'-$"'"'.2_0""'-_ per minute
per minute
$ .15
--~---
Public Pay Telephone
(d) Cost to establish a call (Only cost for local calling):
(e) Flat rate per minute for all national interLATA calling:
(f) Flat rate per minute for all intraLATA calling
$ .35
per call
_ _....::;.$...:.;.2=..:5"----_ per minute
_ _ _$.:..._1...;;5__ per minute
Inmate Calling Services and Public Pay Telephone Services Contract
Page 23 of 42
EXHIBIT C
SPECIAL PROVISIONS
As an exception to section 7.1 of the General Provisions, the contractor may utilize subcontractors as
necessary to complete the service requirements as specified within. Public Communications Services
shall be the sole responsible party for subcontractors including, all subcontractor activities,
equipment and facility provisioning. All additional terms and conditions contained within this
contract shall apply to subcontractor operations. All subcontractors must be approved in writing by
the State prior to commencement of any work.
Inmate Calling Services and Public Pay Telephone Services Contract
Page 24 of 42
ATTACHMENT A
REQUIRED INMATE TELEPHONE POSTING
DIALING INSTRUCTIONS
Pick up phone
Press 1 for English
Press a to make a call or 1 for instructions
Enter identification #, Dial a + Area code + number
INSTRUCCIONES PARA MARCAR
Levante el telefono
Para Espanol marque 2
Para una Hamada de cobrar marque el 0 0 marque 1 para instrucciones
Marque su numero de identificacion, marque 0 y la area de codigo y
numero de telefono
LE CONSIGNE SELECTIONNANT
-Decroche Ie telephone
Presse numero 3 pour Francais
Presse numero 0 pour frais vires au Presse numero 1 pour des instructions
Entre I' identification #, choisi 0
+ Indicatif + Le Nombre
Inmate Calling Services and Public Pay Telephone Services Contract
Page 25 of 42
ATTACHMENT B
INSURANCE REQUIREMENTS
COVERAGE IS REQUIRED IF CHECKED BELOW
COMPREHENSIVE GENERAL LIABILITY
INCLUDING:
MINIMUM LIMITS REQUIRED
()
e)
eX)
()
(X)
1.
2.
3.
4.
5.
6.
7.
8.
9.
$500,000
$1,000,000
$2,000,000
Other:
Per Occurrence
Fire Legal Liability
Broad Form Property Damage
Premises Operation
Products and Completed Operations
Owners and Contractors Protective
Explosion and Collapse
( ) Underground Hazards
eX) Independent Contractors
( ) Personal and Advertising Injury
( )
(X)
(X)
(X)
.(X)
( )
AUTOMOBILE
10.
11.
12.
(X) Any Auto
( ) Employee Liability Endorsement
( ) Garage ~iability
( ) $250,000/$500,000/$100,000
( ) $500,000/$1,000,000/$100,000
(X) $1,000,000
13.
(X) WORKERS COMPENSATION AND
(X) N.H. Statutory
(X) $100,000 Bodily Injury by
Accident per Employee
) $100,000 Bodily Injury by
Disease per Employee
( ) $500,000 Bodily Injury by
Disease Policy Limit
EMPLOYERS LEGAL LIABILITY
14.
( ) Professional Liability
( ) $1,000,000
( ) $2,000,000
15.
( ) Builders Risk; With Completed Value
MINIMUM LIMITS REQUIRED
Replacement Cost Endorsement
16.
( ) Installation Floater (Equipment)
17.
e ) Riggers Liability (Moving Equipment)
18.
(X) Other: The State of New Hampshire
named as an additional insured
Inm~te
Calling Services and Public Pay Telephone Services Contract
Page 26 of 42
ATTACHMENT C
INMATE TROUBLE REPORT
Campus:
Report:
Date:
Time: _ _ _ _Person Filing:
Location of Phones(s) Experiencing Trouble:
Description of Trouble:
PRIORITY LEVEL 1
Check One:
Repair will be made by the end of the next business day.
• ONE or less than half of single bank of inmate phones is not functional 0
• Monitoring and Recording not functioning on one or less than half
of the telephones in one bank of telephones
PRIORITY LEVEL 2
(4 hour response after notification)
One entire 'housing area (full telephone bank) is not operational
0
TO BE COMPLETED BY CONTRACTOR
Description of Repair to Correct Problem:
Date Tech on
Sit~:
Date Trouble Cleared:
Time Tech on Site:
Time Trouble Cleared:
Tech Signature:
Fonn shall be provided in duplicate. One copy to remain with site contact. Second copy to be forwarded
to: Administrative Services, Telecommunications, Room 408, 25 Capitol St., Concord NH 03301
Inmate Calling Servi.ces and Public Pay Telephone Services Contract
Page 27 of 42'
ATTACHMENT D
SERVICE LOCATIONS PAYED IN CARE OF THE DEPARTMENT OF ADMINISTRATIVE SERVICES
TEL NO
I
"
6032269624
603747 3672
6038686306
6037632319
6034372780
6034374670
6034746072
6033789224
6037788059
6037788064
6037788065
6037788068
6037788069
6037788085
6037788915
6037788934
6037788949
6037788954
6032379827
6035398397
6032248772
6032288800
6032288912
6036428416
6036428442
6036428534
6036428564
6036428605
6036429984
6036429987
603 6426147
6034369750
6034369758
6034369766
6032245312
6032245327
1
LISTED NAME
NH PARK & RIDE
HAVERHILL DISTRICT COURT
DURHAM DISTRICT COURT
STATE OF NEW HAMPSHIRE
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
COLEBROOK DISTRICT COURT
CARROLLCOUNTYCOUNTYHOM
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
ROCKINGHAM COUNTY COURT
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE ST.A.TE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
I
ADDRESS
CLINTON, CONCORD
COURT, WDVL, NH
MAIN, DURHAM, NH
ROUTE 11, NEW LONDON,NH
ROUTE 93, WIND, NH
ROUTE 93, WIND, NH
ROUTE 95, SEAB, NH
WESlVlLLE RD, PLAI, NH
1 HAMPTON RD, EXETER
1 HAMPTON RD, EXETER
1 HAMPTON RD, EXETER
1 HAMPTON RD, EXETER
1 HAMPTON RD, EXETER
1 HAMPTON RD, EXETER
1 HAMPTON RD, EXETER
1 HAMPTON RD, EXETER
1 HAMPTON RD, EXETER
1 HAMPTON RD, EXETER
10 BRIDGE. COLB, NH
10 COUNTY FARM RD, OSSIPEE
10 HAZEN DR, CONCORD
10 HAZEN DR, CONCORD
10 HAZEN DR, CONCORD
10 ROUTE 125, BRENTWOOD
10 ROUTE 125, BRENTWOOD
10 ROUTE 125, BRENTWOOD
10 ROUTE 125, BRENTWOOD
10 ROUTE 125, BRENTWOOD
10 ROUTE 125, BRENTWOOD
10 ROUTE 125, BRENTWOOD
10 ROUTE 125, BRNTWD, NH
100 ROTARY CIR, PORTSMOUTH
100 ROTARY CIR, PORTSMOUTH
100 ROTARY CIR, PORTSMOUTH
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
I
LOCATION
LOBBY AREA, 2ND FLOOR
LOBBY AREA, 2ND FLOOR
GROUND FLOOR CORR PAST DE
DEEDS GROUND FLOOR-RIGHT
DEEDS GRND FLR-STR BY CaMP
RIGHT OF PROBATE COURT
RIGHT OF PROBATE COURT
DEEDS GROUND FLOOR -POLE
RIGHT F-2
F-2 LEFT STAIRS
FLR 1 MAIN LOBBY LEFT
LOBBY AREA, 2ND FLOOR
RT 171W. MNT VIEW NURS H
COINLESS
FL 1 DEPT OF SAFETY
FLR 2
2ND FLOOR
3RD FLOOR
DEEDS OFFICE IN BASEMENT
BASEMENT
1ST FLOOR
DEEDS OFFICE IN BASEMENT
DEEDS OFFICE IN BASEMENT
BASEMENT
LIQUOR STORE 38 MIDDLE SET
LIQUOR STORE 38 LEFT SET
LIQUOR STORE 38 RIGHT SET
LOBBY
LOBBY NEW BLDG T.C.F.
I
Inmate Calling SeNices and Public Pay Telephone SCNices Contract
Page 28 or42'
ATTACHMENT 0
SERVICE LOCATIONS PAYED IN CARE OF THE DEPARTMENT OF ADMINISTRATIVE SERVICES
I
TEL NO
, I
6032245328
6032245342
6032246082
6032246556
6032246559
6032247195
6032249857
6032249890
6032254955
6032258845
6032258944
6032260247
6032260486
6032260719
6032263752
6032269605
6032269606
6032280327
6032280909
6032281496
6032288823
6032288824
6032288853
6032290053
6032232369
6032280979
6032280975
6032280978
6032289079
6036229962
6036239958
603 627 1114
6036274734
6032288868
6032288776
6032288793
I
LISTED NAME
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE STATE,OF
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE HOSPITAL
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE TECH INSTITUTE
NEW HAMPSHIRE TECH INSTITUTE
NEW HAMPSHIRE TECH INSTITUTE
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
I
ADDRESS
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT ST, CONCORD
105 PLEASANT, CONC, NH
105 PLEASANT, CONC, NH
105 PLESANT ST, CONCORD
105 PLESANT ST, CONCORD
105 PLESANT ST, CONCORD
1056 RIVER RD, MAN, NH
1066 FRONT ST, MANCHESTER
1066 FRONT ST, MANCHESTER
1066 FRONT ST, MANCHESTER
107 N MAIN, CONCORD
107 N MAIN, CONCORD, NH
107 N MAIN, CONCORD, NH
[
LOCATION
TC,F.NEW BLDG F2 G
T.C.F. NEW BLDG C WARD F1
NEW BLDG UNIT 0 F-1
NEW BLDG UNIT F
TC.F. NEW BLDG F1 'E' WARD
UNIT 0 FLOOR 1
MAIN BLDG
TOBEY BLDG F-3
THAYER BLDG 3RD FLOOR
TOBEY FLR 2-S0UTH
SPAULDING WAITRM FLR 1
SPAULDING BASEMENT
SPAULDING BASEMENT
HOWARD REC CTR. FLOOR 2
F-2 EAST NEW BLDG
YELLOW HOUSE-BACK PORCH
EMP LOUNGE NEW BLDG
LAUNDRY FAC-127 POWER LAN
OUTSIDE SPAULDING BLDG S
TO SECURITY FOR ACC
IN FRONT OF MAIL BLDG
F-1 WEST WING M&S BLDG
WAREHOUSE
M&S BLDG FLR 3-EAST
THAYER BLDG STAFF LOUNGETHAYER BLDG 2ND FLOOR
FRONT ENTRANCE UP HILL
FLR 2 MIDDLE AROUND CORNER,
DOWNSTAIRS REAR OF BLDG
STATE HOUSE
STATE HOUSE BS
STATE HOUSE
I
Inmate Calling Sef'iices and Public Pay Telephone Services Conlract
Page 29 of 42
ATTACHMENT 0
SERVICE LOCATIONS PAYED IN CARE OF THE DEPARTMENT OF ADMINISTRATIVE SERVICES
I
TEL NO
'!
6032288B21
6034332134
6035328B76
603 225 4953
603 225 4954
603 226 1024
603 622 1056
603 622 1548
603 6238282
603 6239177
6036669973
6036669979
6032240245
6037364794
6032867366
603 2869650
6032867316
6037639104
6037635925
6037635941
603 763 5974
6037635980
6036256260
6032269656
6032280215
6032280961
6032280962
6032280963
6032242894
6032246543
6032246776
6032246890
6032246900
6032247120
603 224 7380
6032247430
I
LISTED NAME
NEW HAMPSHIRE STATE OF
PORTSMOUTH DIST COURT
MONADNOCK STATE PARK
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
CALUMET HOUSE
CALUMET HOUSE
CALUMET HOUSE
CALUMET HOUSE
CALUMET HOUSE
CALUMET HOUSE
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE VETERANS
NEW HAMPSHIRE VETERANS
NEW HAMPSHIRE STATE OF
STATE OF NH MT SUNAPEE STATE
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
TIRRELL HALFWAY HOUSE
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
I
ADDRESS
107 N MAIN, CONCORD, NH
111 PARROTT AVE, PORTSMOUTH
116 POOLE RD, JAFFREY, NH
121 S FRUIT, CONCORD
121 S FRUIT, CONCORD
121 S FRUIT, CONCORD
126 LOWELL, MANCHESTER, NH
126 LOWELL, MANCHESTER, NH
126 LOWELL, MANCHESTER, NH
126 LOWELL, MANCHESTER, NH
126 LOWELL, MANCHESTER, NH
126 LOWELL, MANCHESTER, NH
129 PLEASANT, CONC, NH
1347 DOVER RD" EPSOM
139 WINTER ST, TILTON, NH
139 WINTER ST, TILTON, NH
139 WINTER, TILTON
1398 ROUTE 103, NEWBURY
1400 RTE 89, SPRINGFIELD
1400 RTE 89, SPRINGFIELD
1400 RTE 89, SPRINGFIELD
1400 RTE 89, SPRINGFIELD
15 BROOK ST
17 FAN RD, CONCORD
17 FAN RD, CONCORD
17 FAN RD, CONCORD
17 FAN RD, CONCORD
17 FAN RD, CONCORD
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17'FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
I
LOCATION
STATE HOUSE RGT SDE BASEM
RIGHT OFF 124WEST ON POR
FINCH DAY RM F-1
ROBIN DORM, FLR 1
PHILBROOK CENTER LOBBY
BSMT REC RM MIDDLE SET
BSMT
RGT SET
FLR 1 MIDDLE SET
FLR 1 LEFT SET
BSMT
REST AREA - PUBLIC WKS & HWY
ENTTWO
SOUTH TARR
SOLDIERS HOME
CONCESSION STAND BEACH
SPRINGFIELD REST AREA NO.
SPRNGFLD REST AREA LOBBY
SPRINGFIELD REST AREA
REST AREA IN LOBBY
ALCOHOL TSM INFO & TREATM
TACTICAL TRAINING CENTER
NEW ADDITION, FL 1 END OF
2ND FLR LEFT END POLICE S
FL2. RIGHT
NEW ADDITION. FL 1 RGT OF
NORTH HALL LOBBY
NORTH HALL LOBBY
N HALL WING A F-1
NORTH HALL-WING A. F-2
N HALL-WNG B F-1
NORTH HALL - WING B, F-2
NORTH HALL - WING C, F-1
NORTH HALL - WING C, F-2
I
Inmate Calling Ser\lices and Public Pay Telephone Services Contract
Page 30 of 4Z
ATTACHMENT D
SERVICE LOCATIONS PAYED IN CARE OF THE DEPARTMENT OF ADMINISTRATIVE SERVICES
I
TEL NO
6032248776
6032248777
6032249852
6032259838
6032264857
6032280972
6032286032
6032288767
6032288801
6032288805
6032288860
60322888B7
6032288895
6032288909
6032288952
6032290087
6035429794
6033638961
6035949812
603880 8033
6038869037
6038897375
6038898749
6038899644
"
603672 9016
6033346076
603437 1766
603225 5254
603228 8841
6036929714
6035398371
6032269636
6033329856
6034857170
6034857750
6034857757
I
LISTED NAME
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH jNST
NEW HAMPSHIRE TECH INS
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE TECH INST
NEW HAMPSHIRE STATE OF
CHESTERFIELD GORGE STATE
NH DEPT OF HLTH AND HS
HILLSBORO COUNTY COUR
HILLSBORO COUNTY COUR
HILLSBORO COUNTY COUR
HILLSBORO COUNTY COUR
HILLSBORO COUNTY COUR
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
SOMERSWORTH DISTRICT COUR
CARROLL COUNTY COURT HOUSE
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
I
ADDRESS
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 FAN RD, CONCORD, NH
17 WATER, CLAREMONT
1823 ROUTE 9, CHESTERFIELD
19 CHESTNUT, NASH, NH
19 TEMPLE/NASH
19 TEMPLE/NASH
19 TEMPLE ST.
NASHUA, N.H.
19 TEMPLE ST.
NASHUA, N.H.
19 TEMPLE ST.
NASHUA, N.H.
199 ROUTE 101, AMH
2 COUNTRY CLUB RD, PORTSMOUTH
2 GARDEN LANE, LONDONDERRY
2 HAZEN DR, CONCORD
2 NOBLE DR, CONCORD
2 PLEASANT, SOMWTH, NH
20 COURTHOUSE SQ, OSSIPEE
222 SHEEP DAVIS RD, CONCORD
238 ROCHESTER HILL RD, RO
25 SPRINGER RD, HOOKSETT
25 SPRINGER RD, HOOKSEn
25 SPRINGER RD, HOOKSETT
I
LOCATION
F-3, WOMEN'S DORM
F-2, WOMEN'S DORM
TECH CTR F-1 RIGHT
FLR - 1
FLR 2 STROUT HALL
TECH CTR FL 2 HALLWAY RM
F-3 WOMEN'S DORM
F-2 WOMEN'S DORM
MEN'S DORM F2 X FRM RM 207
FL-1 SOUTH HALL
LIBRARY - FARNUM
MEN'S DORM F-3 KITCHEN X
STROUT HALL FL 1
DENTAL CLINIC / MACRURY HAL
LITTLE HALL
MENS DORM FLR 3
LOBBY
INFORMATION BOOTH
SDE ENT NX TO LORD JEFFEY
CLUBHOUSE PEASE GOLF CORUS
PARK - N - RIDE
FLR 1 ELVTR , FISH & GAME
SUPREME COURT
OSS VILLAGE ST 171E DOWNS
FL 1 HALLWAY FIRE ACADEMY
STATE AIRPORT SKYHAVE AVI
SOUTHBOUND LIQUOR STORE L
LIQUOR STORE 93 SO #2 FR LFT
SOUTH LIQUOR STORE
I
Page31of42
Inmate Calling Services and Public Pay Telephone Services Con(racl
ATTACHMENT D
SERVICE LOCATIONS PAYED IN CARE OF THE DEPARTMENT OF ADMINISTRATIVE SERVICES
TEL NO
I,
6034857758
6034857766
6034857810
6037493112
6038892911
6035249757
6035369510
6035369511
603 536 9512
6038635320
6037768615
603772 7639
6032262189
6036476112
6036258076
6033569551
6037869593
6035968146
6038806025
6038806026
6038804860
6038806045
6038806122
603 8BO 6132
6036239136
6036238345
6032244279
6032244322
6034665568
6032249816
6032264592
6032288710
6036229938
6036229953
6036229983
6034445793
I
LISTED NAME
NEW HAMPSHIRE STATE OF
.NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
DOVER DI,STRICT COURT
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
PLYMOUTH DISTRICT COURT
PLYMOUTH DIST COURT
PLYMOUTH DIST COURT·
NEWPORT DISTRICT COURT
NEW HAMPSHIRE TECH INSTITUTE
NEW HAMPSHIRE TECH INSTITUTE
NORTH END HOUSE
NEW HAMPSHIRE, STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
HILLSBORO COUNTY COURT
HILLSBORO COUNTY COURT
HILLSBORO COUNTY COURT
HILLSBORO COUNTY COURT
HILLSBORO COUNTY COURT
HILLSBORO COUNTY COURT
HILLSBORO COUNTY,COURT
HILLSBORO COUNTY COUR
HILLSBORO COUNTY COUR
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
STATE OF NH
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
HILLSBORO COUNTY COURT HSE
HILLSBORO COUNTY COURT HSE
HILLSBORO COUNTY COURT HSE
NEW HAMPSHIRE STATE OF
I
ADDRESS
LOCATION
25 SPRINGER RD, HOOKSETT
S BOUND LIQUOR STORE OSlO
25 SPRINGER RD, HOOKSETT
TOLL BOOTH LEFT
25 SPRINGER RD, HOOKSETT
LIQUOR STORE·INFO CENTER
25 ST THOMAS, DOV, NH
NASHUA DIST COURT
25 WALNUT, NASHUA
LACONIA DIST COURT
26 ACADEMY, LACONIA
26 GREEN, PLYMOUTH
26 GREEN, PLYMOUTH, NH
26 GREEN, PLYMOUTH, NH
26 MAIN, NEWP, NH
MAIN ENTR ON LEFT
277 PORTSMOUTH AVE, STRATH
277-R PORTSMOUTH AVE, STRTH
NH VOC TECH-MAIN ENT ON LFT
281 N STATE, CONC, NH
284 LONDONDERRY TRNPK f AUBURN AUBURN DISTRICT COURT
284 LONDONDERRY TRNPK, AUB, NH
29 ROUTE 9, KEENE, NH
OUTSIDE MOTOR VEHICLE
2926 RTE 25, RUMNEY
COIN
HILLSB CTY SUPRCT F-3
30 SPRING / NASH
30 SPRING / NASH
FLOOR 3 COURT ROOMS 5 & 6
30 SPRING / NASH
FLOOR 2
FLOOR 3 COURTROOMS 5 & 6
30 SPRING, NASHUA
30 SPRING, NASHUA
FLOOR 3 COURTROOMS 5 & 6
30 SPRING, NASHUA
FLOOR 2
FLOOR 2
30 SPRING, NASHUA
300 CHESNUT, MANCHESTER, NH
300 CHESTNUT/MAN
CONCORD DISTRICT COURT
32 CLINTON, CONCORD, NH
CONCORD DISTRICT COURT
32 CLINTON, CONCORD, NH
MOOSE BROOK ST PK RGT OFF
32 JIMTOWN RD, GORHAM, NH
STATE HOUSE LEGISLATIVE B
33 N STATE, CONCORD
BSMT LEGISLATURE
33 N STATE, CONCORP
33 N STATE, CONCORD
STATE HOUSE, BASEMT LEGIS
FLR 1
35AMHERST,MANCHESTER
FLR 2
35AMHERST,MANCHESTER
35AMHERST,MANCHESTER
FU~ 3
350 MEADOW, LITTLETON
REST AREA
I
Inmate Calling Services and Public Pay Telephone Services Conlracl
Page 32 of 42
ATTACHMENT D
SERVICE LOCATIONS PAYED IN CARE OF THE DEPARTMENT OF ADMINISTRATIVE SERVICES
I
TEL NO
"
6034445794
6032246505
6032232007
6035249363
6036434832
6032288748
603 3346150
6033346151
6033346152
6033346153
6032234079
603 7429785
6038465132
6038898186
6038899543
6034857167
6034857700
6034857710
6034857717
6034857721
6034857755
6034857760
6034859097
6034859164
6034859166
6037880916
6037880917
603 5599054
6032248764
6032249864
603 3326231
6033326478
6035249806
6039341021
6035328262
6036239182
I
LISTED NAME
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE TECH INSTITUTE
LEBANON DIST COURT
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE,OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE TECH INSTITUTE
NEW HAMPSHIRE TECH 'INSTITUTE
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
COOS COUNTY COURT HOUSE
COOS COUNTY COURT HOUSE
N H STATE OF
HEALTH ED & WELFARE BLDG
HEALTH ED & WELFARE BLDG
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
FRANKLIN DISTRICT COURT
JAFFREY DISTRICT COURT
NEW HAMPSHIRE STATE OF
I
ADDRESS
350 MEADOW, LITTLETON
36 CLINTON ST.
36 CLINTON, CONC, NH
379 PRESCOTT HILL RD, LACONIA
38 CENTERRA PKWY, LEB, NH
4 HAZEN DR, CONCORD
40 AIRLINE AVE, PORTSMOUTH
40 AIRLINE AVE, PORTSMOUTH
40 AIRLINE AVE, PORTSMOUTH
40 AIRLINE AVE, PORTSMOUTH
45 CHENELL DR, CONC, NH
50 BOSTON HARBOR RD, DOVER
500 ROUTE 302 W, CARROLL
505 AMHERST ST, NASHUA
505 AMHERST ST, NASHUA
530 W RIVER RD, HOOKSETT
530 W RIVER RD, HOOKSETT
530 W RIVER RD, HOOKSETT
530 W RIVER RD, HOOKSETT
530 W RIVER RD, HOOKSEtT
530 W RIVER RD, HOOKSETT
530 W RIVER RD, HOOKSETT
530 W RIVER RD, HOOKSETT
530 W RIVER RD, HOOKSETT
530 W RIVER RD, HOOI<SETT
55 SCHOOL, LANC, NH
55 SCHOOL, LANC, NH
555 MARKET, PORTS, NH
6 HAZEN DR, CONCORD
6 HAZEN DR, CONCORD
65 N MAIN, ROCHESTER
65 N MAIN, ROCHESTER
65 NORTH MAIN, LACONIA
7 HANCOCK TERRACE, FRANf<,
7 KNIGHT, JAF, NH
771CANAL,MANCHESTER
I
LOCATION
REST AREA
T.G.F. NEW BLDG WARD H FLOOR
DEPT OF TRANS HAZEN DR
TOWER TICKET AREA RGT SET
TOWER TICKET AREA LFT SET
PEASE BLDG 238 DEPARTURE G
PEASE INTL TRADEPST BLDG 238
EX GWI SPLD TNPI< BEAR LFT
REGISTRY OF MOTOR VEHICLE
ACROSS FR COMMED OFFICE
RD BY RICHDALE ENT ACROSS
LIQUOR STORE NO RGT BOOTH
TOLL BOOTH
NORTH LIQUOR STORE
LIQUOR STORE INFO CTR NB
LIQUOR STORE NORTHBOUND
LIQUOR STORE NO BOUND #3
TOLL BOOTH SOUTH SIDE
LIQUOR STORE NORTH
LIQUOR STORE NO MID BOOTH
L1Q STORE 93 SO 113 FR LEFT
HLTH ED & WELFARE BLDG
HLTH ED & WELFARE BLDG
ROCHESTER OIST COURT
REAR OF ROCH OIST COURT
LACONIA STATE SCHOOL
STATE ARMORY
I
I n matE Cailing Services and Public Pay Telephone Services Contract
Page 33 of 42
ATTACHMENT D
SERVICE LOCATIONS PAYED IN CARE OF THE DEPARTMENT OF ADMINISTRATIVE SERVICES
I
TEL NO
"
6036239473
6032264297
6032288812
6034669444
6035790397
6034272831
6034364718
6036264455
6036264641
6036472826
6036476302
6032280952
6038820479
6039895986
6033329806
6033329807
6039269108
6034857728
6034489852
6039264738
6039269135
6037839659
603 7839906
6037839993
603 7839996
6034489860
6034489837
6033569703
603 7429770
6039269186
6039264710
6032288734
6032378793
6037529715
6037529785
6036799809
]
LISTED NAME
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE VOCATIONAL T
NEW HAMPSHIRE VOCATIONAL T
NEW HAMPSHIRE STATE OF
J
ADDRESS
771 CANAL,MANCHESTER
8 OLD SUNCOOK ROAD, CONCORD
8 OLD SUNCOOK ROAD, CONCORD
835 RTE 2, SHELBURNE
9 N SOUTHWOOD DR, NASH, NH
90 INTERNATIONAL DR, PORTS
90 INTERNATIONAL DR, PORTS
BEDFORDINTERCHANGBBEDFORD
BEDFORDINTERCHANGBBEDFORD
BEDFORDINTERCHANGEffiEDFORD
BEDFORDINTERCHANGBBEDFORD
CAPITOL SHOPPING CTR
EVERETT TPf<E, MERRIMACK
GLENCLIFF
GONIC
GONIC
HAMPTON,NH
HOOKSETT RD, HOOKSETT
189 SOUTH/LEB
INTERSTATE 95, HAMPTON
INTERSTATE 95, HAMPTON
INTERSTATE HWY RT 93/CAN
INTERSTATE HWY RT 93/CAN
INTERSTATE HWY/CANT
INTERSTATE HWY/CANT
LEBANON
LEBANON, LEB
N CON / N CON
N LANE DOVER TOLL ROAD, DOVER
NORTH BOUND RTE 95, I-{AMPTON
NORTHBOUND RTE 95, HAMPTON
PEMBROOK RD, CONCORD
REST AREA
RIVERSIDE DR / BERLIN
RIVERSIDE DR I BERLIN
ROUTE 125, EPP
LOCATION
STATE ARMORY UPSTAIRS RGT
F-2 HALLWAY
FRONT HALL
REST AREA, RTE 2
PEASE AIR TERMINAL OUTSIDE
PEASE AFB BLDG 90 TK 1ST L
TOLL PLAZA SOUTHBOUND
TOLL PLAZA NORTHBOUND
TOLL PLAZA NORTHBOUND
TOLL PLAZA SOUTHBOUND
LIQUOR STORE
MERRIMACK TOLL NORTH EXIT
STATE SANATARIUM
TOLL HOUSE N LANE
TOLL HOUSE SLANE
TOLLBOOTH,RTE 101
LIQUOR STORE 93 SO LFT SE
REST AREA
LIQUOR STORE 73
LIQUOR STORE 95 SO BOUND
PARKING LOT LEFT SET
REST AREA MIDDLE SET
REST AREA
REST AREA
REST AREA
BTWN LEB & SO LEB ON RIGHT
RTE 16 REST AREA LEFT PHN
TOLL BOOTH MIDDLE SET
TOLL BOOTH
STATE ARMORY
STUDENT LOUNGE FL 1 RGT EN
HALL RIGHT OF OFFICE MSFA
PARK N RIDE
I
Inmate Ca Iling Services and Public Pay Telephone Services Conlract
Page 34 of 42
ATTACHMENT 0
SERVICE LOCATIONS PAYED IN CARE OF THE DEPARTMENT OF ADMINISTRATIVE SERVICES
I
TEL NO
"
6033569565
6034823385
6032862752
6032868179
6039264775
6033569939
6033569942
6033569945
6033569951
6033569509
6035424006
6035429883
6038933082
6038933746
6038933747
6038939070
6038939071
6038939072
6038939073
6038939084
6034748375
6034748376
6034748392
6034748913
6034748933
6034748963
6039299934
6039299935
6039299912
6039299913
6032248771
6032867314
6032867317
6032280930
6032288992
6039269193
I
LISTED NAME
NEW HAMPSHIRE STATE OF
UMBAGOG LAKE CAMP
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE TECH INSTITUTE
NEW HAMPSHIRE TECH INSTITUTE
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NH STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NH STATE OF EMPLOYMENT
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
I
ADDRESS
ROUTE 16, N CONWAY
ROUTE 26, ERRL, NH
ROUTE 93, SANB
ROUTE 93, SANB
ROUTE 95, HAMPTON
RT 16, N CONWAY
RT 16, N CONWAY
RT 16, N CONWAY
RT 16, N CONWAY
RT 302, N CONWAY
RTE 120, CLAREMONT, NH
RTE 120, CLAREMONT, NH
RTE 93, SALEM
RTE 93, SALEM
RTE 93, SALEM
RTE 93, SALEM
RTE 93, SALEM
RTE 93, SALEM
RTE 93, SALEM
RTE 93, SALEM
RTE 95/ SEABROOK
RTE 95/ SEABROOK
RTE 95/ SEABROOK
RTE 95/ SEABROOK
RTE 95/ SEABROOK
RTE 95 / SEABROOK
RTE 95, HAMPTON
RTE 95, HAMPTON
RTE 95, HAMPTON, NH
RTE 95, HAMPTON, NH
S MAIN ST, CONCORD
SANS/SANB
SANS/SANB
SECURITY DEPT 32 SOUTH
SO MAIN, CONCORD
SOUTH BOUND RT 95, HAMPTON
~
LOCATION
RTE 16 REST AREA MIDDLE N
RTE 93 SOUTHBOUND - REST AR
SOUTH
LIQUOR STORE SO BOUND LEFT
SCENIC VISTA, SOUTH END F
SCENIC VISTA, SOUTH END FAC
SCENIC VISTA, NORTH END F
SCENIC VISTA, NORTH END R
CONWAY DIST COURT MSFAS
BACK ENTR
BACI< ENTR
EXIT 1 REST AREA
EXIT 1 REST AREA
EXIT 1 REST AREA
EXIT 1 REST AREA
EXIT 1 REST AREA
EXIT 1 REST AREA
REST AREA NORTH
EXIT 1 REST AREA
RTE 95, REST AREA BOOTH
RTE 95 NO BOUND REST AREA
REST AREA
REST AREA - NO BOUND BOOTH
REST AREA - BOOTH #2 FROM L
REST AREA - BOOTH #1
95NO LIQUOR STORE RIGHT
95NO LIQUOR STORE LEFT
EXIT RTE 101 LFT SET
EXIT RTE 101 RGT SET
PARK & RIDE JCT 3A & 89 R
REST AREA - 193
REST AREA - SOUTHBOUND /93
1ST FLR RIGHT
X ST FM MMACK FARMEr;:s PAR
TOLL BOOTH LEFT SET
I
Inmate Calling Services and Public Pay
Telephon~
Services Contract
Page 35 of 4·;?
ATTACHMENT 0
SERVICE LOCATIONS PAYED IN CARE OF THE DEPARTMENT OF ADMINISTRATIVE SERVICES
I
TEL NO
6039269129
603749 9725
603749973<1
6037429767
6034669410
6034669486
6039290228
r
LISTED NAME
NEW HAMPSHIRE
NEW HAMPSHIRE
NEW·HAMPSHIRE
NEW HAMPSHIRE
MT WASHINGTON
MT WASHINGTON
NEW HAMPSHIRE
STATE OF
STATE OF
STATE OF
STATE OF
OBSERVATORY
OBSERVATORY"
STATE OF
TOTAL COUNT 296
"
TE~EPHONES
1
ADDRESS
SOUTHBOUND RTE 95, HAMPTON
SPAULDING TPKE, DOVER
SPAULDING TPKE, DOVER
SPAULDING TURNPIKE I DOV
SUMMET MT WASH .. LITTLETON
SUMMET MT WASH. , LITTLETON
TIMBER SWAMP RD, HAMPTON
I
LOCATION
TOLL BOOTH RGT SET
NORTHBOUND LANE
COINLESS (SOUTHBOUND)
SOUTHBOUND
PARK & RIDE OFF RTE 27
I
Inmate Calling Services and Public Pay Telephone Services Contract
Page 36 of 4,
ATTACHMENT D
SERVICE LOCATIONS PAYABLE TO THE DEPARTMENT OF CORRECTIONS
I
TEL NO
"
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
I
LISTED NAME
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NORTH END HOUSE
NH STATE PRISON·
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
SECURE PSYCHIATRIC
SECURE PSYCHIATRIC
SECURE PSYCHIATRIC
SECURE PSYCHIATRIC
SECURE PSYCHIATRIC
SECURE PSYCHIATRIC
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NORTH END HOUSE
UNIT
UNIT
UNIT
UNIT
UNIT
UNIT
I
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
I
ADDRESS
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST.
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
N STATE ST,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
C9NCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
CONCORD,
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
NH
LOCATION
=-:=J
MED SEC UNIT 4
MED SEC UNIT 3
MED SEC UNIT 3
MED SEC UNIT 3
MED SEC UNIT 3
MED SEC UNIT 3
MED SEC UNIT 4
MED SEC UNIT 3
MED SEC UNIT 4
MED SEC UNIT 4
I\T PRE RELEASE RGT SET
NEW MAX BLDG WING C
NEW MAX BLDG WING 0
NEW MAX BLDG WING G
NEW MAX BLDG WING H
NEW MAX BLDG WING K
NEW MAX BLDG WING L
NEW MAX BLDG -DEATH ROW
MED SEC UNIT 3
MED SEC UNIT 3
DAY RM FLR 3
FLR 3 DAY RM
FLR 3 DAY RM
FLR 3 RIGHT
FLR 3 DAY RM
FLR 3 DAY RM
A BLOCK DAY RM FLOOR 2
A BLOCK DAY RM FLOOR 2
B BLOCK DAY RM
B BLOCK DAY RM
C BLOCK DAY RM FLOOR 2
C BLOCK DAY RM FLOOR 2
MED SEC UNIT 3
MED SEC UNIT 3
MED SEC UNIT 3
MED SEC UNIT 3
Inmate Calli ng Services and Public Pay TelephDne Services Conlract
Page 37 Dr 4l
ATTACHMENT D
SERVICE LOCATIONS PAYABLE TO THE DEPARTMENT OF CORRECTIONS
I
TEL NO
"
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
I
LISTED NAME
NORTH END HOUSE
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
I
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
281
ADDRESS
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
N STATE
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
ST,
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
CONCORD, NH
I
I
LOCAnON
MED SEC UNIT 3
MED SEC UNIT 3
NEW MAX BLDG WING
NEW MAX BLDG WING
NEW MAX BLDG WING
NEW MAX BLDG WING
NEW MAX BLDG WING
FLR 2 MEDICAL
MEDIUM NORTH
MEDIUM NORTH
SHOCK AREA
MEDIUM NORTH
SHOCK AREA
SHOCK AREA
MEDIUM NORTH
MEDIUM NORTH
MEDIUM NORTH
MEDIUM SOUTH
MEDIUM SOUTH
MEDIUM SOUTH
MEDIUM SOUTH
MEDIUM SOUTH
MEDIUM SOUTH
POD-5
GYMNASIUM
GYMNASIUM
PC UNIT
PC UNIT
PC UNIT
PC UNIT
PC UNIT
PC UNIT
NEW LOBBY LEFT SET
POD-1
POD-1
A
B
E
F
I
Inmate Calling Services and Public Pay Telephone Services Con\r3cl
Page 38 of 4'2
ATTACHMENT 0
SERVICE LOCATIONS PAYABLE TO THE DEPARTMENT OF CORRECTIONS
(
TEL NO
"
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
I
LISTED NAME
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON'
NORTH END HOUSE
NORTH END HOUSE
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON
NH STATE PRISON - WOMAN
NH STATE PRISON - WOMAN
NH STATE PRISON - WOMAN
NH STATE PRISON - WOMAN
NH STATE PRISON - WOMAN
NH STATE PRISON - WOMAN
NH STATE PRISON - WOMAN
LAKES REGION FACILITY
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
I
ADDRESS
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORd, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
281 N STATE ST, CONCORD, NH
317 MAST RD, GOFFSTOWN
317 MAST RD, GOFFSTOWN
317 MAST RD, GOFFSTOWN
317 MAST RD, GOFFSTOWN
317 MAST RD, GOFFSTOWN
317 MAST RD, GOFFSTOWN
317 MAST RD, GOFFSTOWN
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
I
LOCATION
I
POD-1
POD-2
POD-2
POD-2
POD-3
POD-3
POD-3
POD-4
POD-4
POD-4
POD-5
POD-5
PRE RELEASE
POD-6
POD-6
POD-6
NEW BLDG DAYRM NO
NEW BLDG DAYRM NO
NEW BLDG DAYRM NO
NEW BLDG DAYRM SO
NEW BLDG DAYRM SO
NEW BLDG DAYRM SO
NEW BLDG LOBBY-TAN & BRO
DAYROOM
DAYROOM
MAIN ENT. LOBBY BY COAT R
WOMENS BLOCK A
BLOCK B DAVROOM
BLOCK C DA VROOM
BLOCK 0 DAYROOM
PETERSON BLDG
SPAULDING BLDG, CLO ON SAT
SPAULDING BLDG
SPEARE BLDG
SPEARE BLDG
PETERSON BLDG
Inmate Calling Services Jnd Public Pay Telephone Services Contract
Page 39 of 4-2
ATTACHMENT 0
SERVICE LocATIONS PAYABLE TO THE DEPARTMENT OF CORRECTIONS
I
TEL NO
UNDEF-INED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
UNDEFINED
I
LISTED NAME
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
LAKES REGION FACILITY
SHEA FARM HOUSE CONCORD
SHEA FARM HOUSE CONCORD
SHEA FARM HOUSE CONCORD
SHEA FARM HOUSE CONCORD
TOTAL COUNT: 141 TELEPHONES
'I
I
ADDRESS
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
5 RIGHT WAY PATH, LACONIA
IRON WORKS RD, CONCORD, NH
IRON WORKS RD, CONCORD, NH
IRON WORKS RD, CONCORD, NH
IRON WORKS RD, CONCORD, NH
I
LOCATION
PETERSON BLDG
OUTSIDE BY LAUNDRY BLDG
RICE BLDG
RICE BLDG
RICE BLDG
SPEAR BLDG
SPEAR BLDG
MURPHY BLDG FLR 1
MURPHY BLDG FLR 1
MURPHY BLDG FLR 2
MURPHY BLDG FLR 2
MURPHY BLDG FLR 3
MURPHY BLDG FLR 3
MURPHY BLDG
MURPHY BLDG
KING BLDG - FEMALE DORM
KING BLDG - FEMALE DORM
KING BLDG - MALE HALLWAY
KING BLDG - MALE HALLWAY
KING BLDG - MALE HALLWAY
KING BLDG - MALE HALLWAY
PETERSON BLDG
KING BLDG
KING BLDG
UNDEFINED
UNDEFINED
SHEA FARM TV RM
TVRM
TVRM
SHEA FARM TV RM
I
~
InmiJte CaJfiJlg Services and Pubfic Pay TelepllOrw Services Con(r,lel
Page 40 of 4l!
EXHIBIT D
SERVICE LOCATIONS PAYABLE TO THE DEPARTMENT OF RESOURCES AND ECONOMIC DEVELOPMENT
I
TEL NO
'!
6039269734
603431 9834
6Q3 9645863
603895 2281
6037635929
6037635988
603 4132 9882
6039269736
6039269187
6039269192
6039269207
6039269224
6039269701
6039269707
6039269726
6039269729
6039269738
6039269755
603929 0390
6039648149
6034369626
6034310117
6033749250
6038235269
6038235286
6038239981
6032375189
6035478375
6035478384
6035478388
6038952206
6037635969
6038952261
6039269093
6039269750
6038239966
6038239973
I
LISTED NAME
NEW HAM'PSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
MT SUNAPEE STATE PK
NEW HAMPSHIRE STATE OF
MOLLIDGEWOCK STATE PARI<
NEW HAMPSHIRE STATE OF P
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
I
ADDRESS
1 OCEAN BLVD, HAMPTON
1050 OCEAN BLVD, RYE
11 OCEAN BLVD, N HAMPTON
128 MOUNTAIN RD, NOTTINGHAM
1398 ROUTE 103, NEWBURY
1398 RT 103, NEWBURY
1437 8ERLIN RD, ERRL, NH
180 OCEAN BLVD, HAMP, NH NH
180 OCEAN BLVD, HAMPTON
180 OCEAN BLVD, HAMPTON
180 OCEAN BLVD, HAMPTON
180 OCEAN BLVD, HAMPTON
180 OCEAN BLVD, HAMPTON
180 OCEAN BLVD,HAMPTON
180 OCEAN BLVD, HAMPTON
180 OCEAN BLVD, HAMPTON
180 OCEAN BLVD, HAMPTON
180 OCEAN BLVD, HAMPTON
180 OCEAN BLVD, HAMPTON
1870 OCEAN BLVD, RYE
20 PIERCE ISL, PORTSMOUTH'
570 OCEAN BLVD, RYE
BARTIBART
CANNON MTN, FRANCONIA
CANNON MTN, FRANCONIA
CANNON MTN, FRANCONIA
DIAMOND POND ROAD/STN
HANCOCK RD, GREENFIELD
HANCOCK RD, GREENFIELD
HANCOCK RD, GREENFIELD
MOUNTAIN RD, RAY
MT SUNAPEE, SUNAPEE
NOTIINGHAM
OCEAN BLVD, HAMPTON BEACH
OCEAN BLVE, HAMPTON BEACH
PEABODY SLOPE, FRANCONIA
PEABODY SLOPE, FRANCONIA
I
LOCATION
HAMPTON BEACH RGT B4 BRIO
WALLIS SANDS STATE PARK
N HAMPTON BEACH GRAY BLDG
PAWTUCKAWAY ST PK B4 BCH
BLDG AT END OF PARKING LOT
MTSUNAPEESTATEPARK .
HAMPTON BEACH, 2ND CLUSTR
HAMPTON BEACH BANDSTAND
HAMPTON BEACH LADIES RM
HAMPTON BEACH LADIES RM
HAMPTON BEACH 2ND CLUSTR
HAMPTON BEACH 2ND CLUSTR
HAMPTON BEACH 2ND CLUSTR
HAMPTON BEACH BANDSTAND
HAMPTON BEACH 2ND CLUSTR
HAMPTON BEACH BANDSTAND
HAMPTON BEACH 1ST CLUSTR
RYE HARBOR STATE MARINA
PORTS COMMERCIAL FISHING
ODIORNE POINT NATURE CNTR
CRAWFORD NOTCH
FRANCONIA NOTCH
FRANCONIA NOTCH
FRANCONIA NOTCH
COLEMAN STATE PARK
GREENFIELD STATE PARK
GREENFIELD STATE PARK
GREENFIELD STATE PARK
PAWTUCKAWAY ST PARK
MTSUNAPEESTPARKBASEL
PAWTUCKAWAY ST PK, 1ST RGT
HAMPTON BEACH STATE PK
HAMPTON BEACH 1ST CLUSTER
FRANCONIA NOTCH
FRANCONIA NOTCH
I
Inmate Calling Services and Public Pay Telephone Services Contract
Page 41 01 42
EXHIBIT D
SERVICE LOCATIONS PAYABLE TO THE DEPARTMENT OF RESOURCES AND ECONOMIC DEVELOPMENT
[
TEL NO
603823-9975
6037635933
6033239312
6033239391
6033239395
6033239396
6038238895
6037458510
6037458526
6038239537
6038239906
c=
LISTED NAME
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
NEW HAMPSHIRE STATE OF
TOTAL COUNT: 48 TELEPHONES
"
C
ADDRESS
PEABODY SLOPE, FRANCONIA
RT 89 N, SUNAPEE
RTE 16fTAM
RTE 16fTAM
RTE 16rTAM
RTE 16fTAM
RTE 18, FRANCONIA
RTE 3, FRANCONIA
RTE 3, FRANCONIA
RTE 3, FRANCONIA
RTE 3, FRANCONIA
I
LOCATION
F'RANCONIA NOTCH
SPRINGFIELD REST AREA
WHITE LAKE STATE PARK OFC
WHITE LAKE STATE PARK BEACH
WHITE LAKE STATE PARK BEACH
WHITE LAKE STATE PARK BEACH
ECHO LAKE TICKET BOOTH
FLUME
FLUME
LAFAYETIE CAMPGROUND
LAFAYETIE CAMPGROUND
I
Pnge 42 of 4.2 "
Inmate Calling Services and Public Pay Telephone Services Contract
EXHIBIT D
SERVICE LOCATIONS PAYABLE TO THE YOUTH DEVELOPMENT SERVICES
I
TEL NO
6032249812
.603 224 9728
6036223330
6036226030
6036233910
603641 2590
6036689714
6036689725
c=
YOUTH
YOUTH
YOUTH
YOUTH
YOUTH
YOUTH
YOUTH
YOUTH
:USTED NAME
DEVELOPMENT
DEVELOPMENT
DEVELOPMENT
DEVELOPMENT
DEVELOPMENT
DEVELOPMENT
DEVELOPMENT
DEVELOPMENT
SERVICES
SERVICES
SERVICES
SERVICES
SERVICES
SERVICES
SERVICES
SERVICES
TOTAL COUNT: 8 TELEPHONES
"
I
ADDRESS
105 PLEASANT ST, CONCORD
1056 RIVER RD, MANCHESTER
1056 RIVER RD, MANCHESTER
1056 RIVER RD, MANCHESTER
1056 RIVER RD, MANCHESTER
1056 RIVER RD, MANCHESTER
1056 RIVER RD, MANCHESTER
1056 RIVER RD, MANCHESTER
I
LOCATION
F-2 HALL TOBEY BLDG
RIVERVIEW COTIAGE
SPAULDING COTIAGE
SPAULDING COTIAGE
KING COTIAGE
EAST MAX - FLR 1
I
Contract Amendment
Inmate Calling and Public Pay Telephone Services
It is hereby agreed that the contract approved by Governor & Council on August 23, 2000, between Public
Communication Services, Inc., as "Contractor" and the Department of Administrative Services as "State", for
Inmate Calling and Public Pay Telephone Services is amended as follows:
1.
Delete in its entirety Exhibit B, Paragraph 8.0, and substitute therefore the following:
8.0 For Public Pay Telephone Services, local exchange calling shall not incur per minute
charges for all calls up to and including five minutes (300 seconds). Only the cost to establish a
call shall apply: For calls lasting longer than five minutes, per minute charges may be applied for
the sixth and successive minutes at the rate of$ .05 for each (3) minute (180 second) duration,
rounded to the next 3 minute period. Local exchanges shall be all those served from the same
Local Exchange Carrier (LEe) central office, currently at contract origination Bell Atlantic, that
do not result in long distance charges when any direct dial call is placed.
2.
Delete in its entirety Exhibit B, Public Pay Phone Rates, and substitute therefore the following:
Public Pay Telephone
(d)
(e)
(f)
(g)
Cost to establish a call (Local Calling Only)
InterLata 0+ Calling Connect Charge
InterLata 0+ Calling Rate
Sliding scale rates for all non-local intraLATA calling as
Monday - Friday 8:00 AM - 4:59 PM
Monday - Friday 5:00 PM - 10:59 PM
Monday - Friday 11:00 PM - 7:59AM
All Day Saturday
Sunday - 12:00 AM - 4:59 PM
Sunday - 5:00 PM - 10:59 PM
Sunday - 11 :00 PM - 11:59 PM
Monday - 12:00 AM - 7:59 AM
3.
-?------=~======---~
State of
$
$
$
$
$
$
$
$
.21 per minute
.15 per minute
. 10 per minute
.10 per minute
. 10 per minute
.15 per minute
.10 per minute
.10 per minute
All other provisions of that certain service agreement, approved by Governor &
Council on August 23,2000, shall remain in full force and effect.
ATIONS SERVICES, INC.
Company
Daytime Rate
Evening Rate
Night Rate
Night Rate
Night Rate
Evening Rate
Night Rate
Night Rate
$ .35 per call
$1.45 per call
$ .19 per minute
follows:
r;:( ~
~\\o{~\.a
STATE OF NEW HAMPSHIRE
f3Y
~
-1. ~U~
,•. .., ,. • On'the -.2.-l.-day of ~RC
Pf<\\:K'"
,
2 (Xj), there appeare before me, in the state
and county foresaid a person who identified
wh atisfactoril identified himself as
~
and
acknowledge that he exet1i'rethis document
indicated above.
The foregoing contract, having been reviewed by this
office, is approved as to form, substance and execution.
OFFICE OF THE ATIORNEY GENERAL
BY~
Assistant Atto
I witness thereof, I hereunto set my
hand
ial seal.
ON:
General
1/3/01
Governor and Council of New Hampshire on
My Commission Expires:
Title:llEPUlY SEC
Y8f STA'FE
SECOND AMENDMENT
TO
INMATE CALLING AND PUBLIC PAY TELEPHONE SERVICES
It is hereby agreed that the contract approved by Governor & Council on August 23, 2000 and as
amended on January 24, 2001 herein co]]ectively referred to as the "Agreement", between Public
Communications Services, as "Contractor" and the Department of Administrative Services as "State", to
provide Inmate Calling Services for the New Hampshire State Prison for Men in Concord, the New
Hampshire State Prison for Women in Goffstown, the Lakes Region Facility in Laconia, and the Youth
Development Center in Manchester, and provide Public Pay Telephones at multiple locations throughout
the state is amended as follows:
1. Delete in its entirety section 1.6 and substitute the following:
The Completion Date: August 22, 2006.
2. Delete in its entirety Exhibit A, Section A, Paragraph 1. Term and substitute the following:
The term of this contract shall be from August 23, 2000 to August 22, 2006.
3. Delete Exhibit A, Section B, Paragraph 10.1 in its entirety and substitute therefore the
following:
Contractor shall provide PC(s) per DOC site as noted:
Concord Facility: Six (6) PCs in the Internal Affairs Office, Administrative Wing;
Lakes Region Facility, Laconia: One (1) PC in the Investigation Office adjacent to Rooms
126 and 127;
Goffstown Facility: One (1) PC in the Internal Affairs Office.
4. Delete Exhibit B, Paragraph 1.0 in its entirety and substitute therefore the following:
18% commissions on gross usage of Inmate Telephones and 20 % commissions on gross usage
of Public Pay Telephones shall be paid to the State on a month to month basis, including the
time period from the first day of the month through the last day of the month. Payment shall
th
be recei ved by the State no later than the 15 of the month following services. Deductions for
any costs associated with services provided, uncollected calls or un-billed calls shall not be
permitted.
5. Delete Exhibit B, Paragraph 6.0 and substitute the following:
6.0 For Public Pay Telephone Services, the lowest rate available from any major international
carrier for all calls outside of the US for same type service shall determine the maximum
rate to be charged to users of telephones covered under this contract. Contractor shall not
increase per minute call costs nor exceed a $.50 surcharge to establish such calls.
6. Delete Exhibit B, Public Pay Telephone Cd) rates and substitute the following:
$.50
per call
(d) Cost to establish a call (Only cost for local calling):
7. All other provisions of the "Agreement", approved by Governor and Council on August
23,2000 and amended on January 24, 2001, shall remain in full force and effect.
PUBLIC COMMUNICATIONS SERVICES,
INC.
STATE OF NEW HAMPSHIRE
_
By: ~==::-.......-=-=---==--,"'-----
Donald S. Hill
(Print Name)
(Print Name)
0
Date:
b
'~CJ~"
C e ~ ~ Nu :hI]-{
~& ~e~
C) l10e. 2..1, 2..00:::>
TitieDt
Title: Commissioner
Department of Administrative Services
NOTAR Y PUBLIC/JUSTICE OF THE PEACE
rc::uz
OFFICE OF THE ATTORNEY GENERAL
On the ZJ*'day of
~\\e
,2003,
By
There appeared before me, the state and county
foresaid a person who satisfactorily identified himself
as
(Print Name)
Title:
Date:
And acknowledge that he executed this document
indicated above.
In witness thereof, I hereunto set my hand and
official seal.
,fA"
5'-
r
,44,6=
--.
)
~l31
/(!3
The foregoing contract was approved by the
Governor and Council of New Hampshire on
AUG 1 3 2003
----fl---~----=_-___f'.,....--,
My commission expires:
\-\().\~
20 I 2.J:j:) 1-
(Date)
KAREN RAMOS-RIVERA
-.
•
Commission # 1408440
Notary Public - Calilornio ~
Los Angeles County
Mv
ExpIres Mar 30. 2007
eomm.
2003.
ARY OF TATE
