Prison Phone Justice

FORM NUMBER P-37 (1101)
STOCK NUMBER 4402

Inmate and Pay Telephone Services

Subject:

AGREEMENT
The State of New Hampshire and the Contractor hereby mutually agree as follows:
GENERAL PROVISIONS

1.1

State Agency Name
Department of Administrative Services

1.2

L3

Contractor Name
Inmate Calling Solutions, LLC dlbfa IC Solutions

1.4

1.5

Account No.

1.9

Contracting Officer for State Agency
Dennis J. Leclerc

Completion Date
August 22, 2012

1.6

I.7

State Agency Address
25 Capitol Street Room 408
c rd NH
I
Contractor Address
5883 Rue Ferrari, San Jose, CA 95 138
Audit Date

1.8

Price Limitation
$000

1.10 State Agency Telephone Number

603/271-2888

I.lI

I.l3

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Acknowledgment: State ofCA ,County of

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On
the u dersigned officer, personally appeared the person identified in block 1.12., or satisfactorily proven to be the person
whose name is siWed i ~Iock 1.1 I., and acknowledged that slhe executed this document in the capacity indicated in block 1.12.

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ry Public or Justice of the Peace

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Commission II 161 0660
NotarY PubIlC • CaIIfomlQ

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1. 13.2

I. 15
Namerritle of State Agency
Signor(s) Donald S Hill
Commissioner Administrative Services

1.l4

State Agency Signature(s}7

U6

Approval by Department of Personnel (Rate of Compensation for Individual Consultants)

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By:
1.17
By:
1.18

By:

Director, On:
rm. Substance and Execution)
Assistant Attorney General, On:

~SECRflARYOFSTATE

MAY 1 6 200

2.
EMPLOYMENT OF CONTRACTORfSERVICES TO BE PERFORMED. The State ofNew Hampshire, acting through the agency identified in
block 1.1 ("the State"), engages contractor identified in block 1.3 ("the Contractor") to perform, and the Contractor shall perform, that work
or sale of goods, or both, identified and more particularly described in EXHffiIT A incorporated herein ("the Services").
3. EFFECTIVE DATE: COMPLETION OF SERVICES.
3.1 This agreement, and all obligations of the parties hereunder, shall become effective on the date the Governor and Council of the State
of New Hampshire approve this agreement, ("the Effective Date").
3.2 If the date for commencement in Exhibit A precedes the Effective Date all services performed by Contractor between the commencement
date and the Effective Date shall be performed at the sole risk of the contractor and in the event that this Agreement does not become
effective, the State shall be under no obligation to pay the contractor for any costs incurred or services performed; however that if this
Agreement becomes effective all costs incurred prior to the effective date shall be paid under the terms of this Agreement. All services
must be completed by the date specified in block 1.6.
4.
CONDITIONAL NATURE OF AGREEMENT. Notwithstanding anything in this agreement to the contrary, all obligations of the State
hereunder, including, without limitation. the continuance ofpayments hereunder, are contingent upon the availability and continued
appropriation of funds, and in no event shall the State be liable for any payments hereunder in excess of such available appropriated funds.
In the event of a reduction or termination of those funds, the State shall have the right to withhold payment until such funds become
wailable, if ever. and shall have the right to terminate this agreement immediately upon giving the Contractor notice of such termination.
ne State shall not be required to transfer funds from any other account to the account identified in block 1.5 in the event funds in that account are reduced or unavailable

5 CONTRACT PRICE: LIMITATiON ON PRICE: PAYMENT
5.1 Thc contract pricc, mcthod of payment, and term5 of payment are identified
and more particularly described in Exhibit B, incorporated herein.
5.2 The payment by the State ofthe contract price shall be the only, and the
complete, reimbursement to the Contractor for all expenses, of whatever nature,
incurred by the Contractor in the perfonnance hereof and shall be the only and
the complete compensalion to the Contractor for the Services. The State shall
have no liability to the Contractor other than the contract price.
5.3 The State reserves the right to offset from any amounts otherwise payable to
the Contractor under this Agreement those liquidated amounts required or
pennitted by RSA 80:7 through 7-C or any other provision oflaw.
5.4 Notwithstanding anything in this Agreement to the contrary. and
notwithstanding unexpected circumstances, in no event shall the total of all
payments authorized, or actually made, hereunder exceed the price limitation set
forth in block 1.8 of these general provisions.
6. COMPLIANCE BY CONTRACTOR WITH LAWS AND
REGULATIONS: EQUAL EMPLOYMENT OPPORTUNITY.
6.1 In connection with the perfonnance of the Services, the Contractor shall
comply with all statutes, laws, regulations, and orders of federal, state, county or
municipal authorities which impose any obligation or duty upon the Contractor,
including, but not limited to civil rights and equal opportunity laws.
6.2 During the tenn of this Agreement, the Contractor shall not discriminate
against employees or applicants for employment because of race, color. religion,
creed, age, sex, handicap or national origin and will take affirmative action to
prevent such discrimination.
6.3 If this agreement is funded in any part by monies of the United States, the
Contractor shall comply with all the provisions of Executive Order No. 11246
("Equal Employment Opportunity"), as supplemented by the regulations of the
United States Department of Labor (41 C.F.R. Part 60), and with any rules,
regulations and guidelines as the State of New Hampshire or the United States
issue to implement these regulations. The Contractor further agrees to pennit the
State or United States. access to any of the Contractor's books, records and
accounts for the purpose of ascertaining compliance with all rules, regulations
and orders, and the convenants and conditions of this Agreement.
7. PERSONNEL
7. I The perfomlance of the Services shall be carried out by employees of the
Contractor. The Comractor shall at its own expense. provide all personnel
necessary to perfonn the Services. The Contractor warrants that all personnel
engaged in the Services shall be qualified to perfonn the Services, and shall be
properly licensed and otherwise authorized to do so under all applicable laws.
7.2 The Contractor shall not hire, and shall permit no subcontractor or other
person, finn or corporation with whom it is engaged in a combined effort to
perfonn the Services, to hire any person who has a contractual relationship with
the State, or who is a State officer or employee, elected or appointed.
7.3 The Contracting Officer spccified in block 1.9, or his or her successor, shall
be the State's representative. In the event of any dispute concerning the
interpretation of this Agreement, the Contracting Officer's decision shall be final.
8. EVENT OF DEFAULT, REMEDIES,
8.1 Anyone or more of the following acts or omissions of the Contractor shall
constitute an event of default hereunder ("Events of Default"):
8.1.1 failure to perfonn the Services satisfactorily or on schedule; or
8.12 failure to submit any report required hereunder; or
8.1.3 failure to perfonn any other covenant or condition ofthis Agreement.
8.2 Upon the occurrence of any Event of Default, the State may take anyone, or
more, or all, of the following actions:
8.2.1 give the Contractor a written notice specifYing the Event of Default and
requiring it to be remedied within, in the absence of a greater or lesser
specification of time, thirty (30) days from the date of the notice; and if the Event
of Default is not timely remedied, terminate this agreement, effective two (2)
days after giving the Contractor notice oftennination; and
8.2.2 give the Contractor a written notice specifYing the Event of Default and
suspending all payments to be made under this Agreement and ordering that the
portion of the Contract price which would otherwise accrue to the Contractor
during the period from the date of such notice until such time as the State
detennines that the Contractor has cured the Event of Default shall never be paid
to the Contractor; and
8.2.3 set off against any other obligations the State may owe to the Contractor
any damages the State suffers by reason of any Event of Default; and
8.2.4 treat the agreement as breached and pursue any of its remedies at law or in
equity, or both.
9. DATA: ACCESS; CONFIDENTIALITY; PRESERVATION.
9. I As used in this Agreement, the word "data" shall mean all infonnation and
things developed or obtained during the perfonnance of, or acquired or developed
by reason of, this Agreement, including, but not limited to, all studies, reports,
fjles, fonnulae, surveys, maps, charts, sound recordings, video recordings,
pictorial reproductions, drawings, analyses, graphic representations, computer
programs, computer printouts, notes, letters. memoranda, papers, and documents,
all whether finished or unfinished.

9.2 On and after the Effective Date, all data, and any property which haJ been
received from the State or purchased with funds provided for that purpose under
this Agreement, shall be thc property ofthe State, and shall be returned to the
State upon demand or upon tennination ofthi5 Agreemcnt for any reason.
9.3 Confidentiality of data shall be governed by RSA 91-A or other existing law.
Disclosure pursuant to a right to know request shall require prior written approval
of the State.
10. TERMINATION. In the event of an early termination of this Agreement for
any reason other than the completion to the Services, the Contractor shall deliver
to thc Contracting Officer, not later than fifteen (15) days after the date of
tennination, a report ("the Tennination Report") describing in detail all Services
perfonned, and the Contract Price eamed, to and including thc date of
tennination. To the extent possible, the fonn, subject matter, content, and
number of copies of the Tennination Report shall be identical to those of any
Final Report described in EXHIBIT A.
11, CONTRACTOR'S RELATION TO THE STATE. In the perfonnance of
this agreement the Contractor is in all respects an independent comractor, and is
neither an agent nor an employee ofthe State. Neither the Contractor nor any of
its officers, employees, agents or members shall have authority to bind the State
or receive any benefits, worker's compensation or other emoluments provided by
the State to its employees.
12. ASSIGNMENT, DELEGATION AND SUBCONTRACTS. The
Contractor shall not assign, or otherwise transfer any interest in this Agrcement
without the prior written consent of the State. None of the Services shall be
delegated or subcontracted by the Contractor without the prior written consent of
[he State.
D INDEMNIFICATION, The Contractor shall defend, indemnifY and hold
hannless the State, its officers and employces, from and against any and all losses
sutrered by the State, its officers and employees, and any and all claims,
liabilities or penalties asserted against the State, its officers and employees, by or
on behalf of any person, on account of, based or resuiting from, arising out of (or
which may be claimed to arise out of) the acts or omissions of the Contractor.
Notwithstanding the foregoing, nothing herein contained shall be deemed to
constitute a waiver of the sovereign immunity of the State. which immunity is
hereby reserved to the State. This convenant shall survive the termination of this
Agreement.
14. INSURANCE AND BOND.
14.1 The Contractor shall, at its sale expense, obtain and maintain in force, and
shall require any subcontractor or assignee to obtain and maintain in force, both
for the benefit of the State, the following insurance:
14.1.1 comprehensive general liability insurance against all claims of bodily
injury, death or property damage, in amounts of not less than $250,000 per claim
and $2,000,000 per incident; and
14.1.2 fire and extended coverage insurance covering all property subject to
subparagraph 9.2 of these general provisions, in an amount not less than 80% of
the whole replacement value of the property.
142 The policies described in subparagraph 14.1 of this paragraph shall be the
standard form employed in the State of New Hampshire, issued by underwriters
acceptable to the State, and authorized to do business in the State of New
Hampshire. Each policy shall contain a clause prohibiting cancellation or
modifications of the policy earlier than 10 days after written notice thereof has
been received by the State.
15. WAIVER OF BREACH. No failure by the State to enforce any provisions
hereof after any Event of Default shall be deemed a waiver of its rights with
regard to that event, or any subsequent Event. No express failure of any Event of
Default shall be deemed a waiver of the right of the State to enforce each and all
of the provisions hereof upon any further or other default on the part of the
Contractor.
16. NOTICE. Any notice by a party hereto to the other party shall be deemed to
have been duly delivered or given at the time ofmailing by certified mail,
postage prepaid, in a United States Post Office addressed to the parties at the
addresses given in blocks 1.2 and 1.4, above.
17. AMENDMENT. This agreement may be amended, waived or discharged
only by an instrument in writing signed by the parties hereto and only after
approval of such amendment, waiver or discharge by the Governor and Council
of the State of New Hampshire.
18. CONSTRUCTION OF AGREEMENT AND TERMS. This Agreement
shall be construed in accordance with the laws of the State of New Hampshire,
and is binding upon and inures to the benefit of the parties and their respective
successors and assigns.
19. THIRD PARTIES. The parties hereto do not intend to benefit any third
parties and this agreement shall not be construed to confer any such benefit.
20. SPECIAL PROVISIONS. The additional provisions set forth in EXHIBIT
C hereto are incorporated as part of this Agreement.
21. ENTIRE AGREEMENT. This agreement, which may be executed in a
number of counterparts, each of which shall be deemed an original, constitutes
the enlire agreement and understanding between the parties, and supersedes all
prior agreements and understandings relating hereto,

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GLOSSARY OF TERMS
Tenns used in this document are defmed as follows:
Acceptance

The time at which services have been certified by the Contractor and State as meeting all
operational requirements, and the Contractor/'s work has been 100% completed in a
satisfactory manner.

Business Day

Any calendar day (24 hours) is considered a business day.

Call in Progress

Call not completed but currently with an established connection.

Call Progress

Dialing and initiation of call to establish connection.

Common Carrier

A supplier offacilities used to provide transmission of voice and data from one point to
another over a telecommunications network.

Contractor Employee

Any individual employed by or subcontracted to a Contractor providing services to the State.

Cutover

The transfer of services from existing Contractor services to new Contractor services and/or
the introduction and initiation of services to any office.

Department

Department of Administrative Services

FCC

Federal Communications Commission

ICP

Inmate Call Processor system which administers the inmate phone stations.

Inter-LATA

Calls made from one LATA to another LATA. Calls between LATAs are handled by InterLATA carriers.

Intra-LATA

CaBs made within the same LATA. For the purposes of this Bid, Intra-LATA shall include
the 603 area code and all geographical areas of New Hampshire.

LATA

Local Access and Transport Area; geographic boundary between local exchange and interexchange carriers.

LEC

Local Exchange Carrier

Local Exchanges

The telephone number exchanges that may be called (telephoned) through a LEC Central
Office without incurring toll charges.

MAC

Moves, Addition of telephones, or Change (relocation) oftelephone services.

NPA

Numbering Plan Area (Area Code)

NXX

The first three digits ofa North American telephone number.

PIC

Primary Inter-exchange Carrier.

PIN

Personal Identification Number

PUC

State of New Hampshire Public Utilities Commission

Repairs

Services initiated through trouble reports to Contractors and resulting corrections.

Replacement Services

Services replacing incumbent contactor services.

State

The State of New Hampshire

Telephone Bank

Any grouping of two or more telephones within a single room or area of any location.

IrImate and Pay Telephone Services

Page 4 of41

EXBIBITA
1
1.1

GENERAL INFORMATION
General Overview
The intent of this contract is to insure the provisioning ofInmate Telephone Services at all State Prisons and Pay
Telephones at a number of State government locations. No costs shall be directed to the State. The Contractor shall
provide all facilities, equipment, and related services. Contractor shall provide Pay Telephone commission to the State
based on gross charges exclusive of taxes and federal fees.

1.1.1 Service Locations
Inmate Collect-CalI telephones shall be instalIed at State Prison facilities including the State Prison for Men on 281
North State Street in Concord, Shea Farm on 60 Iron Works Road in Concord, the State Prison for Women located on
317 Mast Road in Goffstown, the Lakes Region Facility located on 1 Right Way Path in Laconia and the Northern New
Hampshire Correctional Facility in Berlin. Additional locations and phones may be added or deleted at any time due to
the opening, expansion or closing of prisons.
At a minimum, 142 locations shall be provisioned with 236 pay telephones. Locations include owned and leased space
throughout geographic New Hampshire. The Contractor shall review sites, record telephone numbers, verify telephone
locations and report back to the State with all such information.
1.1.2 Confidential Information
The Contractor agrees that all discussions or information gained during an engagement shall be considered confidential
and that no information gathered by the Contractor shall be released without prior consent of the State.
1.1.3 Service Coordination
AlI services shall be coordinated directly through the State. The administrating office address is:
Dept. of Administrative Services, Telecommunications Section
Room 405
25 Capitol Street
Concord, NH 03301
Telephone 603-271-2888
Fax; 603-271-1115

1.2

Licenses and Registrations
Contractor must have and retain all licenses, registrations and permits required by Federal and State laws for
performance of this contract.

1.3

Contractor Responsibility
The Contractor shall be solely responsible for meeting all terms and conditions specified in this contract. All subcontractors
shall be approved by the State prior to commencement of any services related to the State.

1.4

Insurance
Contractor shalI furnish to the State throughout the duration of the contract, insurance certificates for coverage as
defmed contract Paragraph 14. Insurance and Bond and as modified in Exhibit C.

1.5

Installation Com pletion and Certificate of Completion
Contractor shall complete the installation of all services on or prior to August 22, 2007. The Contractor shall provide a
Certificate of Completion confIrming that all equipment has been installed and services verified on or before August 28,
2007.

1.6

Performance Bond
The Contractor shall furnish the state with a performance bond in the amount of $1 00,000 within fifteen (15) days ofthe
Governor and Council submission date. The contractor shall bear the full expense and the annual premiums for the
performance bond. If such is not provided, the contract shall be terminated.
The performance bond shall be in a form and substance satisfactory to the state. The performance bond shall be
maintained by the Contractor, in full force and effect for the duration of the contract and any extensions thereof. The

Irimale and Pay Telephone Services

Page 5 of 41

Contractor or any of its sureties shall not be released from their obligations under the performance bond from any
extension oftime or termination of the contract.
The performance bond shall be issued by a licensed insurance company authorized to do business in the state of New
Hampshire and made payable to the State of New Hampshire. The performance bond shall contain the contract number
and dates of performance
The performance bond shall secure the performance of the Contractor under the Contract, and shall secure any damages,
cost or expenses resulting from the Contractor's default in perfonnance or liability caused by the contractor.
Performance bond proceeds may also be applied to the Contractor's liability for any administrative costs, and/or excess
costs incurred by the State in obtaining other products or services to replace these terminated as a result of the
Contractor's default. In addition to this stated liability, the state may seek other remedies.
The State reserves the right to review the performance bond and to require the Contractor to substitute a more
acceptable performance bond in such formes) as the State deems necessary prior to acceptance of the bond.

1.7

Public Information
Contractor hereby acknowledges that all information rdating to this contract (including but not limited to fees,
agreements and prices) are subject to the laws of the State of New Hampshire regarding public access.

1.8

News Releases
Public announcements or news releases pertaining to this contnct must not be made without prior written approval of the
State.

mrnare and Pay Telephone Services

Page 6 of 41

2

SCOPE OF SERVICES

The Contractor shall provide both Inmate Telephone and Pay Telephone services. Items under 2.1 are common to both services
while items under 2.2 are specific to Inmate Telephone services and items under 2.3 are specific to Pay Telephones. The
Contractor must include any equipment and facilities required for the services to perform as specified within.
2.1
2.1.1

Common Requirements
Scope
Contractor shall provide complete "turn key" services, requiring no items ordered or provided by the State. The
Contractor shall obtain all Local Exchange Carrier (LEC) and Inter-Exchange Carrier (IEC) services required to meet
contract requirements. The Contractor is not authorized to incur any charges for which the State shall be responsible.
Any and all charges levied by the LEC for PIC changes shall be invoiced to and paid directly by the Contractor. The
State shall not be responsible for any costs related to service. The State shall not provide labor, equipment or facilities
to implement and maintain services. The total quantity of services will vary. No guarantee of service quantity is given
or implied. Services locations may be added or deleted by the State at any time.

2.1.2 Service Availability
Service shall be available 24 hours per day, 7 days per week. Services shall encompass all facilities and equipment
necessary to implement required operations including local, interLATA and intraLATA transport. The Contractor shall
coordinate all activities with existing Contractors in order to maintain a smooth transition of uninterrupted service.
2.1.3

Travel Expenses
The State shall not be responsible for Contractor travel expenses inclusive of, but not limited to, airfare, hotel, meals,
rentals, automobile mileage or out of pocket expenses.

2.1.4

Equipment
The Contractor shall retain ownership of all equipment throughout the duration of the contract. All equipment and
services shall remain in operation from the commencement of the contract to the initiation of a future contract. The
State shall bear no costs for the installation of new services, or the removal and transfer of existing services.

2.1.4.1

Systems Environment
Contractor supervisory and switching equipment must be environmentally protected or environmentally hardened.
Inmate telephone equipment may be placed within prison buildings. Such locations will be heated but not airconditioned. Space is limited to the location of current equipment. No special consideration shall be given to
Contractor equipment.
Telephones may be located inside or outside of buildings. Telephones must be designed to withstand limited protection
from adverse conditions.

2.1.4.2 Equipment In~tallation
All wiring and connections to the Contractor equipment shall be made using Contractor supplied cable and facilities.
The Contractor shall provide all materials required to install receptacles and wiring. Existing cable and pairs owned by
the State may be used where available, but installation shall not interrupt or place in jeopardy any existing services or
equipment. All equipment installed by the Contractor must be new or like new refurbished equipment, fully functional
and new in appearance. Any and all incumbent contractor or subcontractor equipment used for service delivery under
this contract shall be replaced or removed and manufacturer refurbished. All telephones, switches and equipment must
be removed and refurbished in order to be compliant with this requirement.
Contractor shaIl provide a complete inventory to the State, including all equipment and telephones used, inclusive of
make, model, defmition (inmate phone, pay phone, switch, etc.), enclosure and location of equipment after installation.
Inventory shall be electronic, compatible with MS Excel software. Inventory shall be updated on a yearly basis, with
reports due on August 28, 2007 and July I of each succeeding year of the contract and any extension thereof.
2.1.4.3 Installation Guidelines and Schedules
The Contractor must provide and install equipment on sites with limited space provisions. The Contractor shall install
equipment at incumbent contractor equipment locations and cut over services prior to the removal of existing
equipment.

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Page 7 of 41

2.1.4.4 Shipping and Delivery
All equipment shall be delivered as the responsibility of the Contractor and at no cost to the State.
2.1.4.5 Interface Cable, Jacks and Administrative/lnvestigative PCs
All cable, wire, patch panels, jacks, interface blocks, wire management facilities and AdministrativelInvestigative PCs
shall remain as property of the State at the termination of this agreement.

2.1.4.6 Subcontractor Equipment
The Contractor must provide documentation on equipment ownership if other than the primary Contractor
(subcontractor) and the terms of the use (if not owned by the Contractor) of such equipment.
2.1.4.7 Removal of Equipment
The State shall bear no costs for the removal and transfer of services from incumbent contractor. Contractor shall not be
reimbursed for the removal or relocation of any Contractor equipment at any time within the duration of the contract,
including the removal of equipment at contract termination. Contractor shall make arrangements for removal of existing
systems at each facility, with smooth cutover to new services without interruption of service. The Contractor must
coordinate all circuit orders with the Local Exchange Carrier (LEC) and InterExchange Carrier (lEC). Timelines shall
be coordinated with the State.
2.1.5

ADA/lBC Codes
The Contractor must abide by the most current version of the Americans with Disabilities Act (ADA) and International
Building Code (IEC) codes in all respects, inclusive of the mounting height requirements, signage, lighting and
TelecommWlications Device for the Deaf equipment requirements. The State shall not be held responsible for
supplying or maintaining any mountings or devices.

2.1.6

Operational and Maintenance Support
Contractor must provide support for all services. The State shall not provide personnel for system installation,
maintenance or operation. The Contractor shall work with the incumbent service provider to convert all existing data to
required format and loading into the replacement system. The Contractor shall accept data from the current provider in
any form provided. The Contractor shall load the information into replacement systems. Complete operational testing
including any and all hardware and software must be performed prior to any cut over.

2.1.7

Telephone Support
Contractor must provide toll free dial up telephone number(s) for 24 hour per day, 365 days per year support of all
services. Inclusive are repair, billing, end user questions and State employee questions assistance.

2.1.8

Cooperation with Carriers
The Contractor shall cooperate fully with any interstate carrier, intrastate carrier and/or LEC in supplying any required
routing and/or translation changes. The Contractor shall cooperate fully with any interstate carrier, intrastate carrier
and/or LEC in transferring services and equipment providing uninterrupted service. The Contractor shall order,
coordinate, and schedule all associated carriers for the installation of telephone facilities and services.

2.1.9

System Failures
The Contractor shall accept trouble reports from State contacts and telephone service users regarding the improper
operation of telephones, failure of call completion or feature operations.

2.1.10

Call Completion Failures
The Contractor shaH accept complaints from caned parties regarding failure of call completion for any and all reasons.
Inclusive are complaints due to lack of payment, location of called party service, Local Exchange Carrier (LEC) or
Long Distance Carrier (LDC).

2.1.11

Inter-LATA Carrier Selection
Inter-LATA services shall be completely transparent to the caller, not requiring human interface to complete calls.

2.1.12

Call Quality
Contractor shall insure a high quality of calling services, correcting noisy call problems and minimizing deficient call
completion issues.

2.1.13

Line Optimization
The Contractor shall optimize line quality through various methods of conditioning whenever required to meet Bellcore
standards.

2.1.14

Test Calls
Contractor shall provide high quality transmission service. Service shall be verified by a test call to an industry
standard milliwatt tone and quiet generated in a facility within a selected North American Area Code and Exchange
(NXXJNPA), and measurements taken regarding tone loss and line noise. Readings must be within 0 to ~8.5 for loss
and lower than -20dbmc for noise. All other readings shall be considered substandard.

2.1.15

Credit for Faulty Call Transmission
Credit for calls shall be issued when a caller attempts to place a call, does not get connected, and is billed for faulty
service. Credit shall also be issued when a call is terminated within 30 seconds of call initiation due to substandard
transmission quality, and a second attempt is made. The user has the right to request a refund when providing the
proper information such as the number dialed, time called and date called. The Contractor must work directly with the
complainant. The Contractor shall be responsible to verify sequential call attempts.

2.1.16

State Notification of Faulty Transmission
The Contractor shall notify the State of any change or impact on various transmission facilities dimimishing
transmission quality.

2.1.17

Call Com pletion
The Contractor shall be responsible to insure proper call completion and to provide the State with accurate traffic
statistics, maintenance and operational reports.

2.1.18

Connect Time
The Contractor shall limit call cOlmect time access (time period from the end of dialing to ringing at destination line,
exclusive of messages and call acceptance processes) to 8 seconds or less.

2.1.19

Connectivity
Contractor shall accept and complete all calls to alllocatipns. Rejection of calls based upon local carrier, service
reseller, called party registered long distance carrier, or Contractor selected long distance carrier is prohibited.
Rejection due to failure of called party to complete payment for calls as in the case of prepaid calling or debit services is
at the discretion of the Contractor.

2.1.20

Commission and Usage Management Reports
Service cost and usage reports must be provided bye-mail or directly downloadable from Contractor's website. Report
files must be compatible with MS Access and Excel programs. (Inclusive of comma delineated .csv , pipe delineated or
similar file formats.).

Pay telephone reports shall:
IdentifY revenue and commission paid broken down by call originating telephone, location and number;
•
•
Identify revenue and commission broken down by coin, collect/3 rd party, and dial-around;
•
Identify revenue and commission broken down by local, intra-LATA and inter-LATA calls.
Inmate
•
•
•
•

telephone reports shall;
Identify revenue and commission paid broken down by call originating telephone number and location;
Identify call quantity, minutes and cost broken down by call originating telephone;
Identify call quantity, minutes and cost broken down by collect dial, prepaid collect and debit calling;
Identify call quantity and cost broken down by local, intra-LATA and inter-LATA calls.

Inmate reports shall be e-mailed to the Department of Corrections and Department of Administrative Services. Pay
telephone reports for non-Department of Resource and Economic Development (DRED park locations) service
locations shall be forwarded to the Department of Administrative Services. Reports for pay telephones within State
park locations shall be forwarded to the Department of Resources and Economic Development and the Department of
Administrative Services. Printed reports shall accompany mailed payment of commission to each of the three Agencies.
2.1.21

Reporting Requirements
Reports shall be due on the 22nd of each month following the service month. All such reports must be available on line
via a secure Internet web site, available to any State authorized individual at any time. Up to ten (10) State users shall be
allowed simultaneous access, secured through password protection. Reports shall include all items and details as noted
in Attachment C Required Reports.

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2.1.22

Dedicated Financial Representative
The Contractor shall assign a dedicated fmancial representative to the State account that shall cooperate with the State
to resolve income, call detail, equipment progranuning and data discrepancies. Financial Representative (or knowledge
equivalent substitute) must be available each State business day during State business hours of 8:00 a.m. to 4:30 p.m.,
Eastern Standard Time.

2.1.23

Corrective Data
The Contractor shall provide within five (5) working days, any corrective data requested by the State. This is inclusive
of balances and credits owed the State.

2.1.24

Installation Report
On or before August 28; 2007, Contractor shall provide a Certificate of Completion and detailed report defming each
installation location, line telephone numbers and circuit numbers used to provide service. The following additional
items must be provided:
•
Front view (Complete manufacturer diagram or printed digital picture) of cabinet and each item of equipment
installed.
•
Side view (Complete manufacturer diagram or printed digital picture) of cabinet and each item of equipment
installed.
•
Side view (Complete manufacturer diagram or printed digital picture) of cabinet and each item of equipment
installed.
•
Cable layout including all blocks (66, 110 or other) and interfaces.
•
Network Hub Layout
MDF Termination Detail
•
•
Block layout identifiers

2.1.25

Repair and Monitoring Practices
All equipment provided shall be the responsibility of the Contractor. Contractor shall provide and maintain all
equipment at locations. It is the responsibility of the Con/ractor to furnish all items required to insure operation,
including racks, cable, power distribution, telephones and electronic switching. The Contractor shall provide spares,
trained personnel and software to support the equipment at the Contractor's cost throughout the duration of the contract.

2.1.25.1 Response to Major Service Calls
The Contractor shall respond to a major service call within four (4) State Business hours of report of occurrence. A
major service call is defmed as a loss of two or more telephones at anyone bank oftelephones, loss of carrier services
for two or more telephones or failure of Administrative/Investigative PC operation and/or interface to Contractor
equipment at any single site. PC failures regarded as major shall include loss of server/switch access, loss of user
permissions, failure of PCs to boot, failure of PC to allow user to monitor records, record records or view call data.
State business hours for inmate telephone service and related equipment is any time, 24 hours per day, any calendar day
of the year. State business hours for pay telephones is 8:00 A.M. to 4:30 P.M Eastern Standard Time, Monday through
Friday.
2.1.25.2 Response to Minor Servil~e Calls
The Contractor shall respond to a minor service call within the next business day of report of occurrence. A minor
service call is defined as any service call not defined as major. Additional services such as Moves Adds and Changes
(MAC) shall be requested after installation. Most work will be scheduled some time in advance (three or more days),
but the Contractor shall service the State within the next business day when requested to do so. In all cases, work must
be completed within 10 business days. For inmate telephone services, next business day shall be next calendar day.
2.1.25.3 Repair Reports
The Contractor shall provide monthly trouble reports summarizing repair activities for the previous month's reports.
The Contractor must meet with the State either in person or via a telephone conference call regarding corrective actions
and trouble resolution upon request. Type of meeting will depend upon problem severity as decided by the State.
2.1.26

Unauthorized Activities
The Contractor shall provide immediate notification to the State upon receipt of evidence of fraud, vandalism, wire-tap,
or any other access to, or use of, services or products other than authorized by the State.

2.1.27

Audits
The State shall have the right to conduct an audit of any Contractor and its sub-Contractor(s) for the specific purpose of
detelmining the accuracy of caJi costing and payments to the State.

Inmate and Pay Telephone Setvices

2.1.28

Page 10 of4I

Contacts
The Contractor shall provide to the State and maintain updates in writing, the names, addresses and telephone numbers
ofthe principal contact(s) for:
•
Trouble-shooting and routine repairs;
•
Major outage/trouble reports;
•
Escalation procedures;
•
State payments and accounting records;
Tenns and conditions.
•
The Contractor shall provide written notice to the State any changes of contact personnel and/or telephone numbers.

2.1.29

Telephone Count
The Contractor must not reduce the number of telephones servicing inmates or pay telephone users. The Contractor
shall not decrease telephone count unless directed to do so by the State.

2.1.30

Confidential Information
The Contractor agrees that all discussions or infonnation gained during an engagement shall be considered confidential

2.2

Inmate Telephone Requirements
Ails services shall be "turn key" requiring no preparation by the State. The Contractor shall obtain and transfer all
inmate data records into the systems. The number oftelephones and telephone access for inmate telephones shall be
limited as deemed Mcessary by Department of Corrections administration.

2.2.1

Compact Design
The Inmate Call Processor (ICP) shall be of compact design requiring a minimum of wall and floor space. Contractor
must submit a scale drawing of the required installed space.

2.2.2

Power
Each ICP unit shall be powered by no more than a single, unconditioned, 115 volt, 60 Hz power source drawing no
more than twenty (20) amps. ICP shall be equipped with an internal UL listed power supply that is tolerant ofline
transients, momentary surges, and short duration power drops such that inmate phone operation continues in the
presence of such cornmon disturbances. No auxiliary power cords, external power supplies, or AC/DC converters shall
be required at the actual inmate phone stations. Power backup (UPS or battery with line conditioning) for up to 15
minutes in the event of power failure must be provided. The State shall provide a 115 V, 20 A outlet. Outlet may be
shared with existing Contractor equipment.

2.2.3

Telephones
Each telephone station must be self-contained, utilizing telephone cabling for all connectivity. Cable must be protected
by encasement in metal conduit. Installations may use existing conduit utilized by the present Contractor when
available.

2.2.3.1 Armored
Stations must be armored, coinless phones designed for use in correctional facilities. Telephone stations must include
stain resistant metal casing, metal armored handset cord, annored handset, moisture resistant keypad and concealed
fittings to prevent inmate tampering. Coin phones or phones requiring local power are not acceptable. Phones must be
dumb stations with a minimum of electronics. Intelligence must reside within the ICP
2.2.3.2 Handset
Telephone handset must be protected from puncture by metal grids placed directly over each transmitter and receiver.
2.2.4

Postings
Basic telephone operation instructions must be posted within 12" of each phone. Posting shall be in English, Spanish
and French. Posting shall be the same or similar to that provided Attachment A.

2.2.5
2.2.5.1

System Functional Requirements
Automated Operations

The ICP must provide fully automated collect calling without the ability to access a live operator. All calling services
shall be completely automated. not allowing human interface with operators or call attendants. The Contractor shall
assure that no operator assistance services (0+ dialing) may be accessed. The Contractor must assure that no directory
assistance services may be accessed.

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2.2.5.2 Voice Prornpt~
The rep shall offer clear and concise voice prompts in English, Spanish and French. English shall be the default
prompt. Inmates shall be able to select the desired language via prompts. Voice prompts must be given in short
sentences with meaningful instruction for operation of the system. Beeps, tones, and other non-voice sounds shall not
be permitted as substitutes for voice instructions, except when standard sounds such as dial tone, ringing, busy signals,
on hold and intercept tones are appropriate. Phone signs, printed hand-outs, and video-training tapes are not an
acceptable alternative to a complete range of voice prompts and messages.
2.2.5.3 Fraud Control
The rep must include the following fraud control features:
2.2.5.3.1 PIN
System must require successful entry of a valid personal identification number (PIN) to provide positive identification
of the inmate seeking access to the system, prior to call dialing. Prompts to verify PIN inputs must require DTMF
verification within 15 seconds of request. Callers shall be allowed only two chances to enter a correct PIN before being
disconnected. PIN numbers shall be variable in length, set per DOC requirements. Current consideration is to utilize
inmate DOC numbers as the identifYing PIN. Maximum length shall be a minimum of20 digits.
2.2.5.3.2 Switch-hook Detection
The system shall constantly monitor the inmate phone for attempts to manipulate the switchook in order to bypass
system controls. Any such attempt shall result in call disconnection. At no time shall the inmate reach outside dial tone
or operator assistance. Call detail reports must reflect reason for disconnect. Detection sensitivity must be adjustable to
defer premature disconnect due to noisy connection.
2.2.5.3.3 Third Party Conference Call Detection
Contractor system shall include three way calling detection, with various levels of enforcement, allowing for sensitivity
adjustment to avoid false detection.
2.2.5.3.4Voice Overlay Recording
System must provide voice overlay recording alerting called party that they are speaking to an inmate from a
correctional facility. Overlay recording must be provided at initial contact with called party and played randomly
during call duration. Volume must be remotely adjustable by the State or Contractor system administrators to insure
that volume is consistent with telephone receiver volume.
2.2.5.3.5Incoming Call Block
The rcp must not respond to incoming ringing on any of its lines used for placing outbound inmate collect calls. No
signaling or ringing of the inmate station phones shall result from an incoming ring on a line.
2.2.5.3.6Sound Path Blocking

The rep must block the audio path to the inmate phone during call placement and during the time when the rcp is
requesting acceptance of the collect call charges. During audio blocking, the inmate shall be given call progress tones
to indicate that the call is being connected until such time as positive acceptance or rejection is detected.
2.2.5.3.7 Call Blocking
The rcp must provide call blocking upon dialing based upon an administratively defIned set of telephone numbers.
Blocking shall be defmed by the NPA, individual digits or exchanges as selected by the system administrator (i.e. 800
numbers, 900 numbers, etc.). At a minimum, call blocking must be provided for up to 100,000 specified telephone
numbers. This feature must be remotely programmable.
Calls shall be restricted to collect calls only. Inmates shall be prohibited from dialing: 900, 911, 411, 555-1212, 0-, 00.,
700,976, 900, 888, 800, IOXXX, 950, in order to ensure that there is no possibility of inmate live operator access. rn
addition, the system shall be equipped with virtually unlimited capacity for individual blocked numbers which can be
added on-site via one of the administrative terminals.
Calling card services shall not be allowed.
2.2.5.4 Call Duration

Call duration must be controlled per defined length of call. Both called and calling parties shall receive a voice message
indicating maximum call duration has been met and that the call will terminate. Time duration must be programmable
in one-minute increments from three to sixty minutes. Maximum call length shall be determined by the State,

Inmate and Pay Telephone Services

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2.2.5.5 Call Acceptance
The Iep nmst not deem a caU to be accellted until such time as the call recipient acknowledges receipt by dialing a

system recognized digit on a touch tone telephone. The rep must be able to distinguish such signal from line noise such
as pops or clicks, i.e. as may be created by answering machines.

2.2.5.6 Called Party Block
The system shall allow an automated call block feature, permitting the caller to block their number from being dialed in
the future. The called party simply dials a single digit DTMF code once the message that the call received is from an
inmate facility and the calling inmate name is played. A record is generated and the system administrator is notified of
the blockage. The system automatically blocks the call. The administrator may change the denial operation at any time
via the administrative terminal.
2.2.5.7 Investigation Call
The system shall not charge for calls from inmate telephone to an anonymous call number for investigative purposes.
This call shall not require the use of voice identification or PIN, but shall be recorded.
2.2.5.8 On Hook Verification
The system must require that the inmate hang up following each call in order to place another call. When the fIrst call is
complete, the phone becomes inoperable until it is placed on-hook again.

2.2.5.9 Station Disconnect
The system shall be provided with two methods to quickly shut down all telephones during an emergency. The facility
shall be bquipped with manual hand operated cut off switches and software controlled disconnect. The manual switches
shall override any electronic or preprogrammed on-off parameters. Switches shall be installed in a controlled area
(Presumably the Control Room if not currently installed and available.). An officer from The State of New Hampshire
Department of Corrections shall be enabled to shut off individual phones, all phones in a POD or all phones at the
facility with mechanical switch(s). Software controlled switching shall be accessible from AdministrativelInvestigative
PCs.
2.2.5.10 Pulse DiaVDTMF Call Acceptance
The system shall offer both rotary and touch tone call acceptance. Voice recognition alone is not an acceptable
alternative, but may be used in conjunction with the Contractor services.

2.2.5.II Call Sequence
This section defines the sequence of events for an inmate call.
Caller lifts handset.
Caller receives a repeated message to choose between English, Spanish or French, each in the appropriate language.

Caller receives repeated message to enter a Personal Identification Number (PIN).
Caller enters PIN number.
Caller receives repeated message to indicate that number entered was number desired. Caller presses a DTMF key to
continue the call, or a different key allowing the caller to re-dial the number.
Caller receives message to state his name.
Caller states his name.
Message is played to the caller, indicating an acceptance or rejection of the call attempt. If the ill is rejected, the phone
will be disconnected.
Inmate dials number.
Receiving party telephone rings.
Receiving party answers call.
Receiving party hears a message in English, Spanish and French indicating that this is a call from a correctional
institution located in Berlin, New Hampshire (or other proper prison location) and, plays the voice recorded name
of the inmate, and provides information on how to accept or reject the caller. The calling party is not cut through
until the call is accepted. The caller only hears a repeated message that his call is being processed.
rrunate receives message that his call is either connected and he hears the called party or that his call is rejected, in
which case the call is immediately temlinated. Both parties hear a message that the conversation is subject to
monitoring and being recorded. All messages up to this pomt shall be repeated twice prior to hang-up.
Every six seconds throughout the call the inmate hears a recording tone and randomly the called party receives a
meSSl'lge thi'll the cftll hmi been pIdGed from

11.

GOITGGtion1l.1 institution.

2.2.S.12 C!lll Detail Reporting !lnd Storage

The ICP must provide on site storage of call detail information. Other requirements include the foHowing:

Inmate and Pay Telephone Services

Page 13 of4!

2.2.5.12.1 Capacity
Active storage capacity of up to 6 months of call records on hard disk or equivalent media. This is inclusive of call
detail records and acUJal voice recordings. Ability to transfer call records to any Administrative/Investigative PCs as
provided by the Contractor. Contractor shall provide computer, hard drive, software and interface to Contractor
network to insure 24 hour operation enabling simultaneous access from any AdministrativelInvestigative PC. Back-ups
shall be performed weekly. All records older than 6 months shall be routinely backed-up tape, CD or other pennanent
record media. The Contractor shall provide copies of all calls on standard readable format at the end of contract. (CD,
DVD or generic storage device compatible with provided generation ofPCs)
2.2.5.12.2 Call Backup
Calls shall be backed up hourly with indefmite retention of call details and voice track in the event of power failure.

2.2.6

P-02 Grade of Service
The system shall maintain an operating performance appearance to the user of a P-02 grade of service or better,
reflecting telephone calling availability for 98 out of 100 call attempts from any single telephone, regardless ofthe
number of telephones, Contractor facilities, applications or users. The intent of this item is not to defme the
Contractor's physical facility or mode of operation, only the end user call performance. If the Contractor fails to meet
this requirement, upgrades to facilities will occur until acceptable operation is noted.

2.2.7

Automatic Trunk Disable
Contractor must utilize automatic trunk and channel disable for failed trunks and transmission channels. A failed trunk
shall not inhibit the use of any telephone.

2.2.8

Out-Dialing
Outside of any digits required by the requested security measures, service shall not require the dialing of additional
digits beyond the one (1) and the ten (10) digits (three digit NPA, three digit NXX, and four remaining digits of the
number) normally dialed for North American calling. Use of dial-around carrier selection shall be restricted.

2.2.9

Administrative / Investigative pes
The Contractor shall provide and maintain Administrative / Investigative PCs which shall be turned over to the state at
the termination of the contract. The State shall receive such including all software and peripherals as considered
inclusive in the system. The State shall not be held responsible for any damage to equipment. All call records, call
recordings and related records shall be State property and remain with the State at the termination of any contract.

2.2.9.1

Admini~trativc

/ Investigative PC Specifications

The Contractor shall provide a minimum of twelve (12) administrative / investigative pes for State employee use. Six
(6) shall be located at the Department of Corrections facility on 281 North State Street in Concord, one (1) at the Shea

Farm located on 60 Iron Works Road in Concord, one (I) at the State Prison for Women located on 317 Mast Road in
Goffstown, two (2) at the Lakes Region Facility located on I Right Way Path in Laconia, and two (2) at the Northern
New Hampshire Correctional Facility in Berlin.
Included in the above count are one (1) notebook PC at each of the following locations: Department of Corrections
facility on 281 North State Street in Concord, Lakes Region Facility located on 1 lUght Way Path in Laconia and the
Northern New Hampshire Correctional Facility in Berlin.

2.2.9.2 Hardware Requirements
All locations shall be networked to allow monitoring and restoration of records from any Administrativellnvestigative
PC. The primary use of these PCs shall be for State investigator staff, All PC work stations and notebooks shall be
industry standard equipment, including the following minimum specifications~

3 GHz (2.4GHz or better for notebook) Pentium IV (or equivalent) Processor
3.5" 1.44MB Floppy Drive
80GB Hard Disk Drive
Integrated 10/100 Network Interface
48 x 32 CDRWIDVD ROM
2 Button Optical Mouse with Scroll (Integrated into keyboard on notebook)
Keyboard

1 GB RAM
Windows XP File System
17" flat Panel Color Monitor
Laser Printer with Print Cllrtridges

Irimate wd Pay Telephone Services

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pes (inclusive of notebook) must include all additional hardware or software required to network all pes and meet all
functional requirements ofthb document. Contractor shall maintain and repair any failed hardware or software
throughout the duration of any resulting contract.

2.2.9.3 Networked Service
Administrative / Investigative PCs shall be networked with services at all State prison locations, allowing access to data
at any location from any tenninal. All costs for related services shall be paid by the Contractor. (This requirement does
not include network connectivity to the Department of Corrections WAN.)
2.2.9.4 Functional Requirements
Contractor equipment shall be provided with the following operating features available through any Contractor provided
AdministrativelInvestigative PC at any State location:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

•
•
•

Access to any call record and voice call recording of inmate telephone services at any location;
Access to call record database files on a caB by call basis;
Access to call record database files on a per inmate basis (PIN number look-up);
Access to all inmate data including name, allowed numbers and disallowed numbers;
Real time system monitoring of voice conversations and call records. Call records may be available only after the
completion of caUs.
Ability to record call conversations on CD in an audio fonnat, to be played on common commercial music CD
players;
Secure access through multiple passwords with a lock-out feature restricting access;
Management of inmate PIN codes and allowed called numbers; inmates shall have a set selection of called numbers
as allowed by the DOC and system programming;
Report capabilities of caU detail reports by number called, date, time, caller PIN and originating telephone;
Viewing and printing of call detail records;
Real time update of call block and acceptance lists;
Real time ability to disable and enable phone operation on an all phone or per phone basis;
Ability to automatically scan recorded calls for key words and phrases and have the administrative tenninal receive
a prompt for the call to be reviewed based upon the detection of those words and phrases in a conversation;
Data entry and retrieval of records in ASCII and MS Excel/Access compatible file fonnats;
Silent monitoring and recording of each call, with a time and date stamp at the point of recording. Recording shall
begin with the detection of an off-hook condition by the called party. Recorded calls must be easily retrievable and
achievable on audio compact disks;
Monitoring provided on a per call, dialed number, all trunk, scaIllled trunk or on demand basis; monitoring may be
done on either live or previously recorded calls;
Investigator notification via out-dial pager number or telephone number for watched call dialing (imnate dialing of
defmed telephone number or dialing by inmate per PIN).
Continuous recording of all telephone calls. The Contractor shall provide a sufficient number of compact disks to
allow recording of voice calls over a period of30 days at each Administrative/Investigative PC site location. Disks
shall become the property of the Department of Corrections once recorded.

2.2.9.5 Administrativellnvestigational PC Training
On site training shall be provided for up to twelve (12) AdministratorslInvestigators using the PCs. Training shall take
place at each facility with AdministrativelInvestigational pes. Training shall include operation and operator/user
maintenance of all equipment supplied. Training shall take place one week prior to system turn-up, the day of turn-up
and 14 days thereafter to insure a thorough understanding of the equipment by prison employees. Training shall take
place during each of three daily shifts as defined by the Department of Corrections. Each administrator shall be
provided complete sets of training material including manuals and other materials. Training shall include:
•
•
•
•
•

Administrative Terminal Operations;
Reporting Options and Queries;
Inmate call process;
Conunwlicating PIN assignment/change requests to administrators;
Trouble reporting procedure;
:Qmergencies Operations- phone shutdown, reporting, services.

Inmate and Pay Telephone Services

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2.2.10 On Site Personnel
Contractor shall man offices located at the Prison for Men in Concord and at the Northern New Hampshire Correctional
Facility in Berlin (or alternate designated State location) to provide operational and maintenance support for the inmate
telephone system. Operational support shall include, but not be limited to, data entry for the establislunent of new
inmate accounts, programming of calling privileges and call restrictions, collecting and inputting voice samples of the
inmates for identification and tracking purposes, entering and adjusting inmate personal identification numbers (PIN)
and training Corrections staff in the use of the Administrative / Investigative tenninals (PCs). Personnel must be
immediately accessible bye-mail, fax and telephone.
2.2.11 Department of Corrections Personnel Training
Contractor shall provide on site training of system functional operations for groups of up to ten (10) correctional staff
immediately before and after system installation. Classes shall be a minimum of two hours each, and be provided for
each of the three employee work shifts. A minimum oEtwo classes shall be held per site for each shift at the discretion
of the Department of Corrections administration. Topics to be covered shall include:
•
Inmate call process;
•
Conununicating PIN assignments and change requests;
•
Trouble reporting procedures
•
Complaint procedures;
•
Emergency operations including telephone shutdown, reporting and service issues.
Additional training shall be available on an as needed basis to allow training of additional State staff at any time during
the contract.
2.2.12

Jnmate Complaints
The Contractor shall accept and address complaints from inmates who have attempted to use telephones and failed to
complete calls due to any issue. Contractor must utilize complaint forms similar to the sample presented in Attachment
B Inmate Telephone Trouble Report (or similar fonn approved by the State).

2.2.13

Acceptance Testing
Acceptance testing shall be performed by the Contractor in the presence of the Department of Corrections personnel
andJor their designated representative(s). Any failed service or service feature must be corrected within the timeframes
stipulated in section 2.1.25 Repair and Monitoring Practices.

2.2.14

On site Inspections
Contractor shall conduct site visits once per week to perform system inspections and make an repairs as necessary to
maintain equipment to contract specifications. Responses to trouble calls may constitute a site visit for the week

providing all equipment on the site is inspected and additional repairs are made as necessary.
2.2.15

Invoicing
Contractor shall directly invoice service users based upon the called party number. All costs quoted in Exhibit B shall
be maintained. The State shall not be responsible to pay for, or maintain, any service, including maintenance and
support.

2.2.16

Prepaid Calling and Debit Services
Contractor shall offer discounted call services through a prepaid call and/or debit calling service. Contractor must
establish and maintain all such accounts as requested by customers at the Contractor's expense. Contractor shall be
responsible for all communications with customers. In all cases, only costs defmed in Exhibit B Pricing shall apply.
No additional surcharge, one time purchase charge, account set-up fee or other related fees shall be charged for this
service.
Contractor shall allow called parties to pre-pay for calls received by them from inmates, or assigned to inmate accounts
for calls to selected parties. Contractor shall offer discounted prepaid call services through a prepaid debit system.
Contractor must establish and maintain all such accounts as requested by customers at the Contractor's expense.
Contractor shall be responsible to contact any such cllstomers regarding service operation and tenns. In all cases, no
additional surcharge, one time purchase charge, account set-up fee or other related fees shall be charged for this service.
Prepaid services shall be available in denominations of $25.00 or less and shall allow balances as low as $25.00 or less.
Contractor shall not add any additional charge for minimum balance accounts.
All accounts shall be created within the next business day of the receipt of payment from the customer.
Automated system balances shall be provided by the Contractor in order to allow customers to determine remaining
account balances. Service shall be available 24 hours per day l 7 days per week.

Inmate and Pay Telephone Services

Page 16 of41

Accounts shall be tenninated immediately when requested by a customer, with remaining balances forwarded to
customers within 30 calendar days of customer request.
Prepaid and debit calling services shall be only allowed at the discretion of the State. Contractor must obtain State
approval prior to implementing any such services. Services shall be modified to meet State requirements prior to
approval and implementation.
All prepaid calling and debit service calls shall be included in caHreports provided to the State.

2.2.17

Additional ServiceslEquipment Operation
The Contractor shall provide the foHowing additional services defmed by the product offering titles, at no additional
cost. Services shall be activated only at the direction of the State.

2.2.17.1 Voice Signature Verification
System shall include voice signature verification operation allowing the voice print comparison of recorded calls to
stored voice prints for determination of voice sources.

2.2.17.2 Incoming E-mail Services
If activated, the Contractor shall provide the equipment and resources to allow incoming e-mail to inmates through
printed hard copy distribution.

2.2.17.3 Administrative Software
"The Enforcer" or functionally equivalent current generation administrative software with unlimited number of
simultaneous users shall be provided by the Contractor. All software and related hardware shall be maintained by the
Contractor throughout the duration of the contract and any extension thereof.

2.2.17.4 ADA Telecommunications Device for the DeaflTeletypewriter (TDDffTY)
Contractor shall provide at a minimum, one TDDrfTY device for each address location where inmate telephones are
installed. Devices shall meet all requirements of the American Disabilities Act (ADA).

2.3

Pay Telephone Requirements
Pay Telephone Services as required at State owned or managed locations including office bUildings, leased facilities,
parks, and park and ride locations as noted in Attaclunent D. The Contractor shall be responsible to provide reports on
telephone locations, equipment used and telephone line/circuit number used to provide services. Report shall be due
within 14 days after installation with updates provided whenever changes are made. The Contractor shall not be
responsible to negotiate leases for the required space to mount telephones. Service requirements include all
requirements noted in section 2.1 in addition to the following sections.

2.3.1

Stations
Each telephone station must be self-contained. Stations must be designed for use in high traffic areas. Telephone
stations must include stain resistant casing, metal armored handset cord, moisture resistant keypad and concealed
fittings to prevent tampering.

2.3.2

Postings
Basic telephone operation instructions with call costs must be posted within 12" of each phone. Posting shall at a
minimum, be written in English, French and Spanish.

2.3.3

2.3.4

Operator Interface
Service must allow access to operator assistance and directory assistance.

Non-Call Blocking
The service must allow calling to any Local Exchange or area code. Calls must not be restricted by to LEC, CLEC,
OCC or reseller of called location.

2.3.5

n11 Access
Telephones must allow direct access to 911 emergency dialing without insertion of payment. No additional digits shall
be required other than 911 to reach emergency services. Service must also allow dialing of any additional nIl service
without restriction.

2.3.6

Telephone Support
Contractor must provide toll free dial up telephone number(s) for 24 hours per day, 365 days per year support of all
services.

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2.J.7

Page 17 of 41

System Failures
The Contractor shaH accept trouble reports from users and State contacts regarding the improper operation of
telephones, failure of call completion or feature operations.

2.3.8

Call Complaints
The Contractor shall accept complaints from called parties regarding failure of call completion for any and all reasons.
This shall be inclusive of complaints due to lack of payment, location of called party service, Local Exchange Carrier
(LEe) or Long Distance Carrier (LDC).

2.3.9

Credit for Faulty Call Transmission
Credit for calls shall be issued when a caller attempts to place a call, does not get connected, and yet is billed; or when a
call is terminated within 30 seconds of call initiation due to substandard transmission quality. Contractor shall
reimbmse costs offailed calls directly to users.

2.3.10

Toll Free Access
Contractor must allow access to toll free services without restriction.

2.3.11

Operational Date
All services shall be scheduled in advance of cutover or installation. The Contractor shall clearly and concisely identifY
procedures and time schedules prior to service. All telephones and services shall be installed and operational on or
before August 22,2007. Any additional telephones shall be installed within 14 calendar days of request by the State.

2.3.12

Service Interruptions
The Contractor shall notifY the Telecommunications Section of any modifications or interruptions of service during the
implementation, installation of or repair of any service. All scheduled interruptions shall be coordinated with the State
contact person five business days prior to scheduled interruption. The Contractor shall be required to coordinate all
activities with existing Contractors in order to maintain a smooth transition of service. Contractor shall insure that no
telephone bank shall be left without one operating telephone.

2.3.13

2.3.14

Telecommunications Devices for the Deaf
Contractor shall abide by all requirements of the current International Building Code (IBC) including th~ installation of
Telecommunications Devices for the Deaf (TDD) at railroad and bus terminals and housing units.

Incoming Calls
The Contractor shall allow up to 25% of all pay telephones to accept incoming calls at no charge. The Contractor may
limit incoming call dtrration to ten (10) minutes or more per call. The State shall define which phones require this
service.

2.3.15

Printed Telephone Directory
The Contractor shall provide and install a Local Exchange telephone directory attached to the telephone fixture at each
telephone installed. Directory shall be that of a local telephone directory provider.

Irimate and Pay Telephone Services

Page IBof41

3

STAFFING

3.1

State Personnel
The State shall assign a project manager to work with the Contractor to address all contractual issues.

3.2

Contractor Personnel
Contractor shall assign capable personnel, knowledgeable ofthe Contractor software, hardware and Internet access
service to facilitate all aspects ofthis Bid. Account Management and On Site Administrators shall be available during
State business day hours of 8:00 a.m. to 4:30 p.m. Eastern Standard Time. All other Contractor support personnel shall
be available 24 hours per day, 7 days per week. Contractor personnel shall abide by all DOC policies inclusive
Attachment E Inmate Access to Telephone System.

3.2.1

Account Management
The Contractor shall provide a primary Account Manager to work in conjunction with the State and any other
Contractor regarding the installation or delivery of services and equipment. The Account Manager shall be responsible
to review all contract requirements and ensure that all terms and conditions are enforced. Manager shall accept
additional service orders, verify billing, adjust billing errors, verify payment, regulate, and deliver, required reports. A
single point of contact shall be designated, responsible and accountable for all service and contractual matters.

3.2.2

Technical Support Engineer
Support Engineer shall be responsible for delivering and installing any Contractor supplied hardware and software,
connecting to Contractor equipment, loading software and provide customer support.

3.2.3

Pre-Installation and Post-Installation Technical Support
The Contractor shall provide Technical Support personnel qualified to support and troubleshoot all Contractor
equipment and services. The representative must be trained in conducting site visits to ensure proper installation and
provisioning. Personnel must maintain equipment manufacturer and BleSI certification. Post Installation Support
personnel must be trained in the continued operational support of all services provided by the Contractor.

3.2.4

Additional Security Review

Any Contractor or sub-contractor personnel subject to security review must provide to the State, reports indicating any
arrests or contact with law enforcement agencies. Notification to the State shall be made prior to the next scheduled
return to duty. Such personnel shall also notifY the State ifthey have any relative or acquaintance under prison
supervision.
3.2.5

On Site Administrator

Contractor shall provide on site administrators located at the Prison for Men in Concord and at the Northern New
Hampshire Correctional Facility in Berlin (or alternate designated State location) to provide operational and
maintenance support for the inmate telephone system. Administrators shall be present at work locations from Monday
through Friday, 8:00 a.m. through 5:00 p.m., excluding State holidays. Administrators shall be Contractor employees
trained to operate all functions of system administration and responsible to input any and all information required for
irunate accounts, telephone call records and recording. Administrators shall be responsible to implement service
changes, system updates and repair processes. The Administrator shall also support Investigators in the operation ofthe
Contractor systems and creation of ad-hoc reports. Operational support shall include, but not be limited to, data entry for
the establishment of new inmate accounts, calling privileges, call restrictions, collecting and inputting voice samples of
the inmates for identification and tracking purposes, entering and adjusting inmate personal identification numbers
(PIN) and training Corrections staffin the use ofthe Administrative / Investigative terminals (PCs) and assist
investigators in searching or loading files. All requests for operational support activities shall be completed within 48
hours of request unless longer time periods are requested by the State.. Administrator shall abide by all Department of
Corrections regulations inclusive ofthe policy defined in Attachment E.

3.3

Contacts
The Contractor shall maintain a list of addresses and telephone numbers of the principal contact(s) for each item listed
below. Such list shall be forwarded to the State and updated as changes occur.
• Trouble-shooting and routine repairs;
• Major outage/trouble reports;
• Escalation procedures;
• Payments and accounting records;
• Terms and conditions.

lIimate and Pay Telephone Services

Page 19 of 41

3.4

Security Review
Prior to providing service to the State and entering any State facility, Contractor and/or subcontractor employees must
obtain security clearance from the State. Each employee's name, date of birth and social security number must be
provided to the State. No ContracTor employee shall be allowed on a job site withoutfirst obtaining such clearance for
the life ofany resulTing ContracT and eXTensions Thereof These terms are inclusive of any subcontractor or other
personnel providing services at State facilities. The determination of acceptance shall be solely the State's decision.
The following security requirements apply;
•
Employee agreements allowing background checks shall be exclusively the responsibility of the Contractor.
•
The State may require that a Contractor employee be precluded from entry into any facility. The Contractor shall
replace any such employee working at such locations as directed by the State. The State shall not be responsible
to justify this action to the Contractor or Contractor employee.
•
The Contractor shall provide written notice to the Telecommunications Section of any changes of Contractor
employees providing service to the State, and obtain authorization from the State for acceptance 10 business days
prior to service provisioning by such employee.
•
All Contractor personnel must comply with the individual State facility security requirements in which they are
performing services under this contract including signing required log inlout forms.
•
Should installation persOIlllel be rejected by the State, the Contractor must provide replacement personnel
immediately in order to meet assigned installation dates.

3.5

Status of Contractor Employees and Subcontractors
Contractor employees and subcontractors shall be independent of the State in all respects and in no way considered
employees of the State.

3.6

Contractor Employee Reassignment

The State reserves the right to require the Contractor to train, counselor reassign any personnel (including
subcontractors) whose actions or appearance are not consistent with the standards of the State and in the best interest of
the customers utilizing the Contractor services.

3.7

3.8

PictureID
Contractor shall provide employee picture ID badges including the company name and company contact telephone
number for each employee servicing the State account. The ID shall be worn by all Contractor employees while
servicing the State. The State shall retain the right to disallow service and site access to any employee not displaying an
ID badge. All costs or acquiring such badges shall be solely borne by the Contractor.

English as a Major Language
All Contractor and subcontractor personnel interfacing with State employees shaH be fluent in the English language as
commonly used in business. Any Contractor and subcontractor employee who cannot be understood by State
employees shall be removed from the State account and replaced with acceptable personnel.

3.9

3.9.1

Department of Corrections Rules of Conduct
Any Contractor and subcontractor employee working at a Department of Corrections (DOC) location shall abide by the
Rules of Conduct for Persons Providing Contracted Services as dermed by the DOC. The following items apply.
Engaging With Prisoners

Engaging in any of the following activities with persons under departmental control is strictly prohibited:
•
Any contact, including correspondence, other than the performance of services for which the service provider is
contracted to provide;
•
Giving or selling of anything;
•
Accepting or buying anything.
3.9.2

Intoxication

Any person providing contract services who is found to be under the influence of intoxicants or drugs shall be removed from
facility grounds and barred from future entry to NH Department of Corrections property.

3.9.3

Possession of Contraband
Possession of any item considered to be contraband as defined in the New Hampshire code of Administrative Rules, Part
COR 307 is a violation of the rules and the laws of the State of New Hampshire and may result in legal action under RSA
611:24 or other statutes.

Page 20 of 41

3.9.4

Emergency Situations

In the event ofany emergency situation, i.e., [lIe,

distl1Ibance, etcetera. Contractor employee shall foJlow the instructions of

the escorting staff or report immediately to the closest available staff.

3.9.5

Policy, Rules and Regulations
All rules, regulations and policies of the Department are designed for the safety of the staff, visitors and residents, the
security of the facility and an orderly flow of necessary movement and activities. If unsure of any policy and procedure, ask
for assistance from a staff member before proceeding any further.

3.9.6

Harassment and Discrimination
Harassment and discrimination directed toward anyone based on sex, race, creed, color, national origin or age are illegal
under federal and state laws and shall not be tolerated in the work place. Maintenance of a discriminatory work environment
is also prohibited. Everyone has a duty to observe the law and shall be subject to removal for failing to do so.

3.9.7

Responsibility to Facility Administrator
During the performance of services the Contractor and their employees are responsible to the facility administrator, and by
virtue of a contract with the State of New Hampshire agree to abide by all the rules, regulations, policies and procedures of
the Department of Corrections and the State of New Hampshire.

3.9.8

Contraband
The possession, transport, introduction, use, sale or storage of contraband on the prison grounds without prior approval
of the Commissioner of Corrections or his designee is prohibited under the provision ofRSA 622:24 and RSA
622:25. Contractor and all employees thereof agree to the following DOC defmitions of Contraband.

(a) Any substance or item whose possession in unlawful for the person or the general public possessing it including but not
limited to narcotics, controlled drugs and/or automatic or concealed weapons possessed by those not licensed to have
them;
(b) Any firearm, simulated firearm, or device designed to propel or guide a projectile against a person, animal or target;
(c) Any bullets, cartridges, projectiles or similar items designed to be projected against a person, animal or target;
(d) Any explosive device, bomb, grenade, dynamite or dynamite cap or detonating device including primers, primer cord,
explosive powder or similar items or simulations of these items;
(e) Any drug item, whether medically prescribed or not, in excess of a one day supply or in such quantities that a person
would suffer intoxication or illness if the entire available quantity were consumed alone or in combination with other
available substances;
(f) Any intoxicating beverage;
(g) Any tobacco products;
(h) Sums of money or negotiable instruments in excess of$100.00;
(i) Lock-picking kits or tools or instruments on picking locks, making keys or obtaining surreptitious entry or exit;
G) The following types of items in the possession of an individual who is not in a vehicle, but shall not be contraband
stored in a secured vehicle:
• knives and knife-like weapons;
• clubs and club-like weapons;
• maps of the prison vicinity or sketches or drawings or pictorial representations of the facilities, its grounds or its
vicinity;
• pornography or pictures of visitors or prospective visitors undressed;
• radios capable of monitoring or transmitting on the police band in the possession of other than law enforcement
officials;
• identification documents, licenses and credentials not in the possession of the person to whom properly issued;
• ropes, saws, grappling hooks, fishing line, masks, artificial beards or mustaches, cutting wheels or string rope or
line impregnated with cutting material or similar items to facilitate escapes;
• balloons, condoms, false-bottomed containers or other containers which could facilitate transfer of contraband.

Inmate and Pay Telephone Services

3.9.9

Page 21 of41

Searches and Inspections

person or property on state prison grounds shall be subject to search to discover contraband. Travel onto prison grounds
shall constitute implied consent to search for contraband. In such cases where implied consent exists, the Contractor andlor
visitor shall be given a choice of either consenting to the search or immediately leaving the prison grounds. Nothing in this
rule however, prevents non-consensual searches in situations where probable cause exists to believe that the visitor is or had
attempted to introduce contraband into the prison pursuant to the law of New Hampshire concerning search, seizure and
arrest.
An)'

All motor vehicles parked on prison grounds shall be locked and have the keys removed. Custodial personnel shall check to
insure that vehicles are locked and shall visually inspect the plain view interior of the vehicles. Vehicles discovered
unlocked shall be searched to insure that no contraband is present. Contraband discovered during searches shall be
confiscated for evidence, as shall contraband discovered during plain view inspections.
All persons entering the facilities to visit with residents or staff, or to perform services at the facilities or to tour the facilities
shall be subject to having their persons checked. All items and clothing carried into the institution shall be searched for
contraband.

3.9.10

Confidentiality of Information
The Contractor must abide by all rules, regulations and laws of the State of New Hampshire and the NH Department of
Corrections that relate to the confidentiality of records and all other privileged information. All Contactor agents, acting
through the Contractor organization shall not discuss any confidential or privileged information with family, friends or any
persons not professionally involved with persons under the supervision of the NH Department of Corrections. DOC staffis
fully aware that if they are approached by anyone outside of the NH Department of Corrections' employ who requests
information, they are to immediately contact their supervisor and the appropriate NH Department of Corrections' staff. Any
violation ofthe above may result in contract cancellation and any and all contractual obligations.

Pa~e

Inluate and Pay Telephone Services

22 of41

EXHIBIT B
PRICING
1.

Contractor shall provide services based upon a call access fee (fixed cost to complete a call) and per-minute fee (where
applicable). Calls shall be categorizecll by call termination location as follows:
Local Exchange Calling: Calls made within the local exchange of the telephone, consistent with services provided by
the current Local Exchange Carrier for that location. Only an access fee shall be charged for the first five minutes
of calling. Per minute fees after the first five minutes of calling may be charged.
Intra-LATA (In-State) Calling: Calls within the 603 (LATA) area code considered as all of geographic New
Hampshire. Contractor may charge access fee and per minute rates.
Calling to Areas within the United States: Calls to anywhere in the contiguous United States. Contractor may charge
access fee and per minute rates.
Non-Contiguous US State Calls: Calls outside of the contiguous states of the United States shall be the lowest
charged to any Contractor customer for calls of same type to same location. No additional rates other than that
charged per prevailing law in the country of call termination shall be charged.
Pay Telephones Only:
Maximum rate to establish a collect or third number charge call: $1.50 Maximum per minute fee: $.25.
Maximum rate to establish a person to person call: $3.55. Maximum per minute fee: $.25.
Maximum rate to establish a toll free number call or use a calling card: $1.00. No per minute charge shall appl y.

2.

Rates shall be exclusive of state and federal taxes, PUC or FCC charges and, charges of other regulating government
agencies. Quoted rates shall include all other call costs, and be fixed for the duration ofthe contract. Failure to comply with
these requirements shall constitute contract default.

3.

Per minute rate charges shall be based upon chargeable time. In all cases, chargeable time begins when call connection is
established between the calling telephone and the called telephone. On person-to-person, third party and collect calls,
chargeable time begins when cOlmection is established between the calling person and the particular person or station
specified by the caller. Chargeable time shall end when the calling telephone hangs up thereby releasing the network
connection. lEthe called telephone hangs up but the calling party does not, chargeable time shall end.

4.

Call establishment costs shall only be charged for completed calls to the intended telephone or party. No charges shall result
from incomplete or unanswered calls. Calls resulting in connection to answering machines, voice mail or similar services
shall be billable if reached from a pay telephone. Inmate telephone charges shall not result due to the positive call
acceptance requirements defined within this contract.

5.

The Contractor shall provide pay telephone services located throughout the state with a fixed 20% commission
paid to the state based upon gross charges, exclusive of federal FCC, PUC or other Government imposed fees, taxes or
charges. No payments shall be due the Contractor by the State. All fees for services shall be charged to patties for receiving
or initiating calls.

6.

The Contractor shall make monthly payments to the Department of Corrections for inmate services at the Department of
Conections locations based upon the following table.
I

Months from Contract
Initiation

Payment Dates

Monthly
Payment to State

1 through 24

23 ra of Each Month from September 2007
through August, 2009
23 ra of Each Month from September 2009
through August, 2010
23 ra of Each Month from September 2010
through August, 2012

$20,000

25 through 36
37 through 60

$23,000
$25,000

Inmate and Pay Telephone Services

Page 23 of41

EXHIBIT B
PRICING
(Continued)
7.

Payments shall be made to the State for pay telephone services based on service month, starting on the 23 rd of the month,
ending on the 22nd of the following calendar month (i.e. August 23 through September 22, September 23 through October
22, October 23 through November 22, etc.) per the following schedule.
ISenice Dates
August 23 through September 22
September 23 through October 22
October 23 through November 22
November 23 through December 22
December 23 through January 22
January 23 through February 22
February 23 through March 22
March 23 through April 22
April 23 through May 22
May 23 through June 22
June 23 through July 22
July 23 through August22

8.

Payment Due Date
October 22
November 22
December 22
January 22
February 22
March 22
April 22
May 22
June 22
July 22
August 22
September 22

I

Inmate Telephone payments shall be made by check, payable to:
State of New Hampshire, Department of Corrections, Division of Administration
105 Pleasant Street
PO Box 1806
Concord NH 03302-1806.

9.

Pay Telephone commission payment shall be determined by address "owner" of telephone location. Currently, commission
payment for telephones within State Park areas shall be by check, payable to:
State of New Hampshire, Department of Resources and Economic Development
Office of the Commissioner
172 Pembroke Road
Concord, NH 03302-6312.
Commission payment for pay telephones outside of Park areas shall be by check, payable to:
State of New Hampshire, Department of the Treasury
c/o Department of Administrative Services, Telecommunications Section
Room 408
25 Capitol Street
Concord NH 03301-6312.
Commission check delivery location may change dependent upon alterations in State policy or legislation.

Inmate and Pay Telephone Services

Page 24 of 41

EXHIBIT B
PRICING
(Continued)

10. COST OF SERVICES
The Contractor shall provide Inmate Telephone and Pay Telephone services based upon the following prices. No payments shall
be due the Contractor by the State.

INMATE COLLECT CALL AND PAY TELEPHONE PRICES
Call Type

Inmate Telephone
Cost to Establish
Call

Inmate Telephone
Call Cost per
Minute

Pay Telephone
Cost to Establish a
Call

Local
Exchange

$1.20

$.10

$.50

Intra-LATA
(In State)

$1.20

$.10

$.50

$.25

Inter-LATA
(National State
to State)

$1.20

$.10

$.50

$.25

Pay Telephone
Call Cost per
Minute

$.25

(No charge for first 5
minutes of call)

(No charge for first 5
minutes of call)

I

I

INMATE: PREPAID CALLING AND DEBIT PRICES
Contractor shall provide prepaid calling and debit services as defined within. Only costs as noted below shall apply. Contractor
shall not be allowed to charge additional processing fees including one-time account start-up fees.

Call

TYP~

Local
Exchange

Inmate Telephone Cost to Establish
Call

$.50

Inmate Telephone Call Cost per
Minute

$.10
(No charge for first 5 minutes of call)

--

Intra-LATA
(In State)

Inter-LATA
(National
State to
I

State)

No Charge

$.15

No Charge

$.15

Inmate and Pay Telephone Services

Page250f41

EXHmITC

1.

Paragraph 8 of the forgoing contract shall be modified to include the following language, as full satisfaction of the
contractor's obligation under that paragraph.
8.2.4 Pursue its remedies under the performance bond; and
8.2.5 Treat the agreement as breached and pursue any of its remedies at law, or in equity, or both.

2.

Paragraph 14.1.1 of the forgoing contract shall be modified to provide for insurance as described below, as full
satisfaction of the Contractor's insurance obligation under that paragraph.
Comprehensive General Liability including broad form property damage, premises operation, products and
completed operations, owners and contractor's protective, and independent contractors in amount of $2,000,000
per occurrence;
Automobile coverage of $1 ,000,000 liability and $100,000 bodily injury by accident per employee;
Workers compensation and employers legal liability;
The State of New Hampshire named as an additional insured.

3. There are no other special provisions of this contract

Inmate and Pay Telephone Services

Page 26 of4!

ATTACHMENT A
POSTING
Contractor shall post abbreviated dialing instructions on each inmate telephone containing same or similar information as
provided in Attachment A.

DIALING INSTRUCTIONS
Pick up phone
Press 1 for English
Press 0 to make a call or I for instructions
Enter identification #, Dial 0 + Area code + number
INSTRUCCIONES PARJ~ MARCAR
Levante el telefono
Para Espanol marque 2
Para una Hamada de cobrar marque el 0 0 marque I para instrucciones
Marque su numero de identificacion, marque 0 y la area de codigo y nurnero de telefono
LE CONSIGNE SELECTIONNANT
-Decroche Ie telephone
Presse numero 3 paul" Francais
Presse numero 0 pour frais vires OU Presse numero I pour des instructions
Entre l' identification #, choisi 0 + lndicatif + Le Nombre

Inmate and Pay Telephone Services

Page 27 of41

ATTACHMENT B
INMATE TELEPHONE TROUBLE REPORi
Contractor shall utilize inmate telephone trouble reports containing same or similar information as provided in Attachment B.

Campus:
Report: Date:

_
_

Time:

Person Filing:

_

Location ofPhones(s) Experiencing Trouble:

Description of Trouble:

_

PRIORITY LEVEL 2
(4 hour response after notification)
One entire housing area (full telephone bank) is not operational

o

TO BE COMPLETED BY CONTRACTOR
Description of Repair to Correct Problem:

-1

Date Tech on Site:
Date Trouble Cleared:

Tech Signature:

Form shall be provided in duplicate.

One copy to remain with site contact.
One copy to be retained by Contractor.

_
_

Time Tech on Site:
Time Trouble Cleared:

-1

Inmate and Pay Teleohone Services

Page 28 of 41

ATTACHMENT C
REQUIRED REPORTS
Contractor shall provide reports for telephone usage containing same report information as provided in Attachment C Required
Reports.

REPORT #1
STATE OF NEW HAMPSHIRE INMATE SERVICES
SUMMARY OF COSTS BY LOCATION
"Current Month" Usage

Concord State
Prison for Men
Goffstown
Women's Prison
Laconia Lakes
Region Facility
Berlin Northern
New Hampshire
Correctional
Facility
Totals

III

73,583.95

1,471.68

132.5836

33

7,782.88

155.66

47.17061

40

19,288.12

385.76

96.44175

62

30,038.02

600.76

96.89919

246

130,692.97

2,613.86

106.2554

REPORT #2
STATE OF NEW HAMPSHIRE INMATE SERVICES
SUMMARY OF CALLS BY LOCATION
"Current Month" Usage

6,947.27

138.9454

5,138

to 1,949

Intra-LATA

79,164.85

1583.297

22,429

317,311

Inter-LATA

0.00

0

0

0

44,028.26

880.5652

9,890

157,351

Mexico

0.00

0

0

0

Canada

0.00

0

0

0

541.20

10.824

58

512

11.39

0.2278

1

3

0.00

0

0

0

0.00

0

0

0

$130,692.97

$2,613 .8594

37,516

577,126

Local

Interstate

Bill to Can.
International
IntI. origin

Other CDR
Total:

ATTACHMENT C
REQUIRED REPORTS
(Continued)

REPORT #3
This report must be available for each State prison.

STATE OF NEW HAMPSHIRE INMATE SERVICES
SUMMARY OF SERVICES FOR CONCORD PRISON FOR MEN
"Current Month" Usage

Local

4,243.78

84.8756

3,167

71,169

Intra-LATA

41,701.74

834.0348

12,646

177,134

Inter-LATA

0.00

0

0

0

27,526.75

550,535

6,292

100,129

Mexico

0.00

0

0

0

Canada

0,00

0

0

0

111.68

2.2336

8

133

International

0.00

0

0

0

IntI. origin

0.00

0

0

0

Other CDR

0.00

0

0

0

$73,583.95

$1471.679

22,113

348,565

Interstate

Bill to Can,

Total:

Inmate and Pay Telephone Services

Page30of41

ATTACHMENT C
REQUIRED REPORTS
(Continued)
REPORT #4
This report must be available for each State prison.

STATE OF NEW HAMPSHIRE INMATE SERVICES
DETAILED COST BY TELEPHONE FOR CONCORD PRISON FOR MEN
"Current Month" Usage

I~;~~~~.:
.;;
~;;:
.:~lI.;i)·i{i{;, {
i">j~~~~i:':}~i;
CCU-A-LEFT

;{:i;~,~~~\~'I~::~~~tI

632.05

12.64

CCU-A-RIGHT

1,086.59

21.73

CCU-B-LEFT

1,041.55

20.83

CCU-B-RlGHT

962.50

19.25

CCU-C-LEFT

683.60

13.67

CCU-C-RIGHT

1,021.18

20.42

DORM A

1,100.67

22.01

DORMB

1.34

0.03

DORMC

6.46

0.13

DORM 0

3,110.23

62.20

HBLDGDLEFT

2,597.43

51.95

H BLDG-A-LEFT

1,474.78

29.50

H BLDG-A-MIDDLE

1,599.49

31.99

623.98

12.48

H BLDG-B-LEFT

1,306.08

26.12

H BLDG-B-MIDDLE

1,396.59

27.93

921.85

18.44
37.22

H BLDG-A-RIGHT

H BLDG-B-RIGHT
H BLDG-C-LEFT

1,861.07

H BLDG-C-MIDDLE

2,728.56

54.57

H BLDG-C-RIGHT

2,766.94

55.34

H BLDG-D-MIDDLE

996.62

19.93

H BLDG-D-RlGHT

957.62

19.15

1,245.97

24.92

625.62

12.51

H BLDG-E-LEFT
H BLDG-E-MIDDLE
H BLDG-E-RlGHT

1,153.58

23.07

H BLDG-F-MIDDLE

1,268.99

25.38

H BLDG-F-RIGHT

804.17

16.08

H-BLDG-F-LEFT

562.05

11.24

INFIRMARY

319.34

6.39

MCN·GRD

315.83

6.32

MCN-GRD#1

0.00

0.00

MCN-GRD#2

53.88

l.08

MCN-GRD#3

202.01

4.04

Inmate and Pay 1'eleRh9""ne"-'S""'e'-'CTV-'-"'ic""es'---

lu', ,.

!~;\~r9#~

-'-P!!jag>£e.2.3.L.!o!L!f.:!..!.4I

jj

<,'

]?C~:\~i~'~s··'.~~.~
,,)';~i'" ie"i';; :\tIi'i·i':S
. ;. .
., \ >

i'i "'\','"
i

,if

I:,

<.

MCN-GRD#4

554.42

11.09

MCN-GRD#5

400.54

8.01

MCN-GRD#7

705.13

14.10

MCN-GRD#8

1,225.84

24.52

MCN-GRD#9

497.40

9.95

MCN-LEVEL 1 LEFT

1.48

0.03

516.39

10.33

MCN-LEVEL 2 LEFT

1,662.06

33.24

MCN-LEVEL 2 RIGHT

1,888.66

37.77

MCN-LEVEL 3 LEFT

1,267.05

25.34

MCN-LEVEL 3 RIGHT

1,819.16

36.38

MCS-GRD#I

1,718.00

34.36

MCS-GRD#2

491.29

9.83

MCS-GRD#3

177.39

3.55

MCS-GRD#4

455.42

9.11

MCS-GRD#5

293.53

5.87

MCS-GRD#6

371.37

7.43

MCN-LEVEL 1 RIGHT

MCS-GRD#7

0.00

0.00

MCS-GRD#8

332.93

6.66

MCS-GRD#9

0.00

0.00

669.46

13.39

1,017.34

20.35

658.86

13.18

1,620.07

32.40

MCS-LEVEL 1 LEFT
MCS-LEVEL 1 RIGHT
MCS-LEVEL 2 LEFT
MCS-LEVEL 2 RIGHT
MCS-LEVEL 3 LEFT

105.65

2.11

MCS-LEVEL 3 RIGH

1,535.96

30.72

MSU-NORTH-l

1,169.95

23.40

MSU-NORTH-2

1,154.12

23.08

MSU-NORTH-3

782.20

15.64

MSU-SOUTH-l

1,163.19

23.26

MSU-SOUTH-2

1,288.46

25.77

MSU-SOUTH-3

888.44

17.77

R&D-I-EAST

1,249.79

25.00

R&D-I-WEST

1,070.23

21.40

R&D-2-EAST

1,218.08

24.36

R&D-2-WEST

1,109.55

22.19

R&D-3-EAST

1,136.02

22.72

R&D-3-WEST

963.68

19.27

RNDINTAKE

1,411.06

28.22

SHU·A

231.67

4.63

SHU-B

228.49

4.57

SHU-C

150.09

3.00

SHU-D

164.67

3.29

Inmate and Pay Telephone Services

Page 32 of41

Telephone

FCC Charges and
Taxes

[ncome

(Code or Station Number)
SHU-E

136.89

2.74

SHU-F

330.05

6.60

SHU-G

263.94

5.28

SHU-H

328.42

6.57

SHU-I

312.47

6.25

SHU-K

43.12

0.86

SHU-L

158.93

3.18

SHU-N

14.27

0.29

SPU-D

0.00

0.00

SPU-E

229.76

4.60

SPU-E-RlGHT

201.46

4.03

SPU-F-LEFT

260.31

5.21

41.53

0.83

SPU-G

295.49

5.91

SPU-H

122.64

2.45

SPU-I

50.96

1.02

$73,583.95

$1471.68

SPU-F-RlGHT

Total:

Inmate and Pay Telephone Services

Page 33 of 41

ATTACHMENT D
PAY TELEPHONE LOCATIONS
Contractor shall install and retain pay telephones at all locations noted below unless otherwise directed by the
State, throughout the duration of the contract and any extension thereof.

~"
' T~ . e . •.

SiieLocatlOij'

, ..:'''; ::" '.. ,,,l.,.,,~":\·:~ ,"

.... ,., ,>
, :A.dafess·

h,':· \

\

','

: ";',l,f;
" ....... ...

..
NWmber;
, . ;-':'"<i:~·'::::H:·;I;,~<:·.':.
6036258076

','

':··T /.
,

:-.,,'.:

"-

.,';",J:';

,

.,

.:

','

.,'

:

',.!

.!.

I;~:::

Auburn District Court

5 Priscilla Lane

6036264641

Route 3 Bedford Toll Plaza, Northbound

Route 3

Bedford

6039895986

Glencliff Elderly Home

393 High Street

Benton

6039895988

Glencliff Elderly Home

394 High Street

Benton

6037527077

North Country Prison, Building A Lobby

138 East Milan

Berlin

6037529715

NH Tech lnstitute, Main Building, Student Lounge

2020 Riverside Drive

Berlin

6037526&55

Berlin District Court

220 Main Street

Berlin

6032288992

Park & Ride / Concord 89 & JA

514 Route 3A

Bow

6036428j64

Rockingham County Court, BlI;jcmcntZ

10 Route U5

Brentwood

6036426147

Rockingham County Court, Deeds Office

10 Route 125

Brentwood

6036428534

Rockingham County Court, Deeds Office

10 Route 125

Brentwood

Auburn

6036428416

Rockingham County Court, Second Floor

10 Route 125

Brentwood

6037839906

Canterbury Rest Area, Parking Lot

Route 93 North

Canterbury

6037839659

Canterbury Rcst Arell, Parking Lot

Route 93 North

Canterbury

6038465132

RegIstry of MV

500 Rout~ 302W

6033638961

Chesterfield Gorge State Park Information Booth

1823 Route 9

6035429800

Claremont District Court

1 Police Center, Tremont Square

6035429794

Ilealth & Human Services

17 Water Street

Claremont

6035424006

NH Tech Institute, Rear Entrance

39;; Hanover Street, Route 120

Claremont

6032379827

Colebrook District Court, Second Floor

17 Bridge Street

Colebrook

6032288824

Main Building

105 Pleasant Street

Concord

6032232007

NH State Hospital

105 Pleasant Street

Concord

6032232369

NH State Hospital

105 Pleasant Street

Concord

Carroll
Chesterfield
Claremont

603225BB45

NH State Hospital Main Building

105 Pleasant Street, 3rd Floor

Concord

6032288821

State House

107 North Main Street

Concord

6032288868

State House

107 North Main Street

Concord

6032288793

State House

107 North Main Street

Concord

6032288895

NH Tech Instirute, Strout Hall, First FloO!

11 Fan Road

Concord

6032255254

Fi5h & Game, First Floor Near Elevator

11 Hazen Drive

Concord

6032254953

Philbrook Center. Finch Day Room

121 South Fruit Street

Concord

6032280909

Hospital Laundry

127 Pleasant Street

Concord

6£)12240245

l!ealth & l!uman Service-Concord

129 Pleasant Street

Concord

6032286032

NH Tl;ch Institute, South Hall, Second Floor

15 Fan Road

Concord

6032288767

NH Tech Institute, South Halt Second Floor

15 Fan Road

Concord

Police Standards &. Train

17 Fan Road

Concord

60322&0961

Inmate and Pay Telephone Services

Page 34 of41

ATTACHMENTD
PAY TELEPHONE LOCATIONS

"o6rrent'

'''$lti:E6ca'ti8n

..........•.

(Continued)
.,...
..."";'

Telephone
Number

.,

i',!;:"
>iC:

\'."

.

".,"

...... , ""'. ,

NeW
HamPShire
. Cityltown

6032280962

Police Standards & Train

17 Fan Road

Concord

6032280963

Police Standards & Train

17 Fan Road

Concord

6032288952

NH Tech Institute

17 Institute Drive

Concord

6032288909

NH Tech Institute, Dental Clinic

17 Institute Drive

Concord

6032264&57

NH Tech Institute, Second Floor Strout Hall

17 Institute Drive

Concord

6032288860

NH Tech Institute, Strout Hall

) 7 Institute Drive

Concord

6032288841

Supreme Court

2 Charles Doe Drive

Concord

6032269656

Police Standards & Train, North Hall, Second Floor C Wing

21 Fan Road

Concord

6032247380

NH Tech Instirute North Hall First Floor Wing C

21 Institute Drive

Concord

6032242894

NH Tech Instirute, North Han Lobby

21 Institute Drive

Concord

6032247120

NH Tech Institute, North Hall Lobby

2) Institute Drive

Concord

6D31247430

NH Tech Institute, North Hall Second Ficor

2) Institute Drive

Concord

6032280972

NH Tech Instirute, North Hall Second Floor, eWing

21 Institute Drive

Concord

6032246900

NH Tech Institute, North Hall, First Flom, Wing B

21 Institute Drive

Concord

6032257491

Walker Building

21 South Fruit Street

Concord

6032269636

Fire Academy, First Floor Hall

222 Sheep Davis Rd

Concord

6032282922

Concord Prison

2/\ I N. State Street

Concord

6032254985

North End House

281 N. State Street

Concord

60322549&6

North End HOlm

281 N. State Street

Concord

6032282189

North End House

2/\ I N. State Street

Concord

603228436j

North Eml II<;Iu,,,

21B N St"te Str"et

Concord

6032284376

North End House

281 N, State Street

Concord

6032248764

Health Ed & Welfare

29 Hazen Drive

Concord

6032280930

Employment Security Officc, First Floor

31 South Street

Concord

6032244279

Concord District Court

32 Clinton Street

Concord

6032288800

Dept <;If Safety, First Floor

33 Hazen Drive

Concord

6032249816

Legislative Office Building

33 North State Street

Concord

6032264592

Legislative Office Building

33 North State Street

Concord

6032269605

NH State Hospital

36 Clinton Street

Concord

6032280979

NH State Hospital

36 Clinton Street

Concord

6032280327

NH State Hospital. Bmployce Lounge

36 Chnton Street

Concord

6032245312

NH Statc HospimJ, Lobby

36 Clinton Street

Concord

6032245327

NH State Hospital, Lobby

36 Clinton Street

Concord

6032245328

NH State Hospital, Second Floor, Ward G

36 Clinton Street

Concord

6032247195

NH State HospimJ, Unit D First Floor

36 Clinton Street

Concord

6032246082

NH State Hospital. Unit D. First Floor

36 Clinton Street

Concord

6032262976

NH State Hospital, Unit E

36 Clinton Street

Concord

6032246556

NH State Hospital, Unit F

36 Clinton Street

Concord

6032267180

NH State Hospital, Unit F

36 Clinton Strcet

Concord

Inmate and Pay Telephone Services

Page 35 of41

ATTACHMENT D
PAY TELEPHONE 'LOCATIONS
(Continued)

Cu:ttellt

t~lep:b6ne

Sitetodltion .

.;

·~:i·

·i\.di:fress

i

.....,

-New
Hampshire
CityITown

'Nliinh¢r

6032245342

NH State Hospital, Ward C, First Floor

36 Clinton Street

Concord

6032246559

NH State Hospital, Ward E, First Floor

36 Clinton Street

Concord

6032246505

NH State Hospital, Ward H

36 Clinton Street

Concord

6032259838

NH Tech Institute, Wellness Center

4 Institute Drive

Concord

6032234079

Dept of Revenue Lobby

45 Chenell Drive

Concord

6032258944

Tobey Building, Second Floor South

45 South Fruit Street

Concord

6032249840

Shea Farms

60 Iron Works Road

Concord

6032262066

Shea Farms

60 Iron Works Road

Concord

6032269613

Shea Farms

60 Iron Works Road

Concord

60J2280904

Shea Fanns

60 Iron Works Road

Concord

6032283409

Dept of Transportation

7 Hazen Drive

Concord

6032269606

Yellow House, Back Porch

89 Pleasant Street

Concord

6032281496

Spaulding Building, Outside

95 Pleasant Street

Concord

6032263752

Howard Recreational Center, Second Floor

99 Pleasant Street

Concord

6032269624

Park & Ride, Route 89 Exit 2

Clinton Street

Concord

6033569703

N. Conway Rest Area Intervale

Route [6,3654 White Mountain Highway

Conway

6033569509

Carrol County Court I Conway

Route 302 35 E Conway Road

Conway

6034324483

Derry Districr Court

10 Manning Streer

Derry

6037493112

Dover District Court, First Floor

25 31. Thomas Street

Dover

6037497751

Outside Dover Train Station

33 Chestnut Street

Dover

6037497748

Dover Train Station

33 Chestnut Street

Dover

(03742978)

Registry ofMV I Dover

50 Boston Harbor Road

Dover

6037429770

Dover Tolls Northbound

Spaulding Turnpike

Dover

6037429767

Dover Tolls Southbound

Spaulding Turnpike

Dover

603B682416

UNH Train Station

50 College Road

Durham

6036799809

Park & RIde / Epping

Route 125 Calcf Highway

Epping

6037364794

Epsom Rest Area

1347 Dover Road

Epsom

6034829882

Mollidgewock State Park, Outslde, Right of Bulletin Board

1437 Berlin Road

Errol

6034823385

Umbagog Lake Camp

Route 26

603823998 [

Cannon Mountain

Exit 34B Route 93, 2 Franeonia parkway

Franconia

Errol/Cambridge

6038235269

Cannon Mountain Summit Bldg

Exit 34B Route 93, 2 Franconia Parkway

FranCOnia

6038239966

Peabody Slope, Route 93 Exit J4C

2 Route 18

Franconia

6038239973

Peabody Slope, Route 93 Exir 34C

2 Route 18

Franconia

6039341021

Franklin District Court

7 Hancock Terrace

6036239240

Goffstown Womans Prison. Entrance Lobby

317 Mast Road

6033329806

Gonic Toll Booth Northbound

Route 16 Spaulding TurnpIke

Gonic/Rochester

6033329&07

Gonic Toll Booth Southbound

Route 16 Spaulding Turnpike

GoniclRochester

6034665568

Moose Brook Stllte Park

32 J imtown Road

Franklin
Goffstown

Gorham

Inmate and Pay Telephone Services

Page 36 of41

ATTACHMENT D
PAY TELEPHONE LOCATIONS
(Continued)

".

GUr,r~n~;'L' Sittdl~QCiiHbh'

,. ,W:r~~~~~;,,' . ~ I,;•. :;,;,ji/:,:r,{;,',;: . :!::'t.:'.,.

...

,< 'N'~",{,

H~mps)1(ve

"cH~t.N)~fi,·

6035478375

Greenfield State Park

764 Forest Road

6035478388

Greenfield State Park

764 Forest Road

Greenfield

Greenfield

6039269734

Hampton Beach Fishing Pier

I Ocean Blvd

Hampton

603929022&

Park & Ride

I Timber Swamp RoadJExeter Road

Hampton

6039269187

Hampton Beach Bath House

180 Ocean Blvd

Hampton

6039269701

Hampton Beach Bath House

180 Ocean Blvd

Hampton

6039269707

Hampton Beach Bath House

180 Ocean Blvd

Hampton

6039269750

Hampton Beach Bath House

1&0 Ocean Blvd

Hampton

6039290390

Hampton Beach Bath House

180 Ocean Blvd

Hampton

6039269729

Hampton Beach Bath House Bandstand

180 Ocean Blvd

Hampton

6039269093

Hampton Beach Camper Park

2 Ocean Blvd

Hampton

6039291298

Hampton Beach Coin Changer

320 Ocean Blvd

Hampton

6039299934

Northbound Liquor Store

Interstate 9S North

Hampton

6039299935

Northbound Liquor Store

Interstate 95 North

Hampton

6039264775

Southbound Liquor Store

Interstate 95 South

Hampton

6039269135

Liq uor Store

Interstate 95 Southbound

Hampton

6039269108

Hampton Tolls

Route 95

Hampton

603929991Z

Hampton Tolls

Route 95

Hampton

6039269166

Hampton Tolls Southbound

Route 95

Hampton

6039169119

Hampton Tolls. Southbound

Route

9S

Hampton

6033749250

Crawford Notch State Park, Information Center

2057 Route

G0348m70

Hooksett Liquor Store· Route 93 Southbound

2~

Springer Road

Hooksett

603485775&

Hooksett Liquor Store· Route 93 Southbound

2~

Springer Road

Hooksett

6034857810

Hooksen Liquol Store· Route 93 Southbound

25 Springer Road

Hooksett

6034857167

Hooksett Liquor Store· Route 93 Northbound

530 West River Road

Hooksett

6034857717

Hooksett Liquor Store· Route 93 Northbound

530 West River Road

Hooksett

6034859164

Hooksett Liquor Store· Route 93 Northbound

530 West River Road

Hooksett

6034857786

Hooksett Toll Booths

Route 93

Hooksett

6035328876

Monadnoek Stme Park

116 Poole Road

Jaffrey

6035328262

Jaffrey District Court

84 Peterborough Road

Jaffrey

6033574685

Cheshire County Court

12 Court Street

Keen

6033589551

Registry of MY

29 Route 9

Keene

G03524~476

Speare Building

I Rightway Path

Laconia

6035249757

Laconia District Court

26 Academy

Laconia

6035249363

NH Tech Institute

379 Belmont Road

Laconia

6035289673

Emergency CommWlil;ations Facility

50 Communication Drive

Laconia

603S270630

Spaulding Building

67 Communications Drive

Laconia

6035270631

Spaulding Building

67 Communications Drive

Laconia

~02

Harts Location

Inmate and Pay Telephone SelVices

Page 37 of41

ATTACHMENT D
PAY TELEPHONE LOCATIONS
(Continued)

:+yi~~~:

::'

...•>,

"::"':'

:..

,,:(,~ ':

\./(

':~:

.· ':L,"'·'fti\i'}';: !;f·','/·,'<:, ,';
"':

i,",

R';;~~~;:;i'i,;;:
;':,";'{.,,.. ,., :.,.;:'il~:,··,;(·::
','."

'

..... :
"

.;:;"

,H,,:'

':

{~:::;~r""\'" :,::'' :;1::': ")'-':;;1;("'"

.",'.

•....

':},;;;~'

'hi.

>'E'

. '\r.c,l~·(c·:

-

6037880916

Coos County Court House

55 School Street

6037880917

Coos County Coun House

55 School Street

6036434832

Lebanon District Court, Lobby

38 CenteTTa Parkway

6034489860

Lebanon Rest Area

Route 89

Lebanon

6034489852

Lebanon Rest Area

Route 89

Lebanon

6038239537

Lafayette Place Campground

14 Lafayette Campground Road

Lincoln

6038239906

Lafayette Place Campground

14 Lafayette Campground Road

Lincoln

6034449837

Littleton District Court

134 Main Street

Littleton

6034445793

Littleton Rest Area

Route 93 Exi144, 2434 St Johnsbury Road

Littleton

6034445794

Littleton Rest Area

Route 93 Exit 44, 2434 St Jolmsbury Road

Littleton
Londonderry

Lancaster
Lancaster
Lebanon

6034371766

Park & Ride I Londonderry

2 Garden I ,ane

6036239182

Armory / Manchester

1059 Canal S1, Manchester, NIl 03101

Manchester

60362399~8

Nfl Tech Institute - Manchester

1066 Front Street

ManchesteI

6036274734

NH Tech Institute - Manchester, Lower Level

1066 Front Street

Manchester

6036271/14

NFl Tech Institute, Sel;ond Floor

1066 Front Street

Manlihcster

6036238282

Calumet House

126 Lowell Street

Manchester

6036239177

Cal umet House

126 Lowell Street

Manchester

6036221548

Calumet House, Basement Ree Room

126 Lowell Street

Manchester

6036669979

Calumet House. Basement Rec Room

126 Lowell Street

Manchester

6036669973

Cal umet House, First floor

126 Lowell Street

Manchester

Calumet House

126 Lowell Strllll!, B$ement Rec Room

Manvhestel

6036238345

llillsboro County Courthouse

J 00 Chesmm Street

Man~hester

6036239293

Hillsboro County Courthouse

300 Chestnut Street

Manchester

6036229953

Hillsboro CountY Courthouse, Second Floor

35 Amherst Street

Manchester

603622998'3

Hillsboro County Courthouse, Third Floor

35 Amherst Street

Manchester

6038820479

Merrimack Toll

Everett Turnpike

Merrimack

6038863963

Nashua Rest Area

I 10 Broad Street

Nashua

6035949812

Health & Human Services

19 Chestnut

Nashua

6038898749

Hillsboro County Courthouse

19 Temple

Nashua

6038892911

Nashua DIstm;t Court

25 Walnut Street

Nashua

6036606122

Hillsboro County. Second Floor

30 Spring Suelll

Nashua

6038899543

NH Tech Institute

5 O~ Amherst Street

Nashua

bU3B8981B6

NH Tech Institute, Community Education

505 Amherst Strell!

Nashua

6035790397

Park & Ride

9 North Southwood Drive

Nashua

60n{)J~JI\l

Park & Rid"

3 I Route 103A

New Loudon

1--60362210~6

6037639104

Sunapee State Park- Bath House

1398 Route 103

Newburry

6038637925

Sullivan County Superior Court, First floor

22 Main Street

Newport

6038635320

Nl!wpon Dtmicr Coun, Lobby Ol.ll~id\i Courtroom

55 Main Street

Newport

b[)3,) ~69~o~

N. Conway Rest

Route 16, 36~4 White Mountain Hwy

ArOll

Intervale

North Conway

Inlnate and Pay Telephone Services

Page 38 of41

ATTACHMENT D
PAY TELEPHONE LOCATIONS
(Continued)

;,;t~fit,

.

""'~':"':' ~_ _' : : ' \ ~~e"
':.";'"

,
'.'

",{.

",.

':~-"i:,J"~":':

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""',il,

'"i,,>
' ,;'i:,
;;'j

.~ .'

'i,

";:~i;i!r· e'!;lji.E

"

~';:~H,Jfl~,,;;'}"'Ji~;,'r:';~, ',,";'.ic:, :"i;'{ ijt,
"y

iv~r~i

6039645863

North Hampton Beach, Gray Building

: 1 ' , , ""',,'. "
II Ocean Blvd

6037458526

Flume Main Entrance

850 Route 3

6037458510

Flume Main Entrance

850 Route 3

6038952261

Pawtuckaway State Park Main Entrance

128 Mountain Road

North
Woodstock
North
Woodstock
Nottingham
Nottingham

,J!,:'

North Hampton

6038952281

Pawtuckaway State Park Parking Lot

128 Mountain Road

6035398397

Carroll County Mountain View Nursing Home, First Floor Hall

10 County Fann Road

Ossipee

6035398371

Carrol County Court

96 Water Village Road

Ossipee

6035387495

Lake Francis Visitors Center

439 Rivcr Rd

Pittsburg

6033789224

Park & Ride

45 Westville Road

Plaistow

6035369510

PI ymouth District Court

25 Green Street

6034228862

Park & Ride! Greenland

1160 Greenland Road

6034369750

Portsmouth Liquor Store

100 Rotary Circle

Portsmouth

6034369758

Portsmouth Liquor Store

100 RotHI)' Circle

Portsmouth

6034332134

Portsmouth District Court

III Parron Ave

Portsmouth
Portsmouth

Plymouth
Portsmouth

6034362643

Bus Terminal, inside

185 Grafton Drive

6034366971

Bus Terminal, Outside

185 Grafton Drive

Portsmouth

6034367690

Park & Ride! Bus Terminal West Entrance, Pease

185 Grafton Drive

Portsmouth

6034369626

Portsmouth Fishing Port

20 Pierce lsland Road

Portsmouth

6033346076

Pease Golf Course

200 Grafton Drivel Country Club Road

Portsmouth

6033326231

Rochester District Court

76 N. Main Street

6034319834

Wallis Sands State Park

1050 Ocean Blvd

Rye

6039648149

Rye Harbor Marina

1870 Ocean Blvd

Rye

6038939070

Exit 1 Salem Rest Area

lnterstate 93 North

Salem

Rochester

6038939072

Exit I Salem Rest Area

Interstate 93 North

Salem

6038939073

Exit 1 Salem Rest Area

1nterstate 93 North

Salem

6038939084

Exit 1 Salem Rest Area

Interstate 93 North

Salem

6038933747

Exit 1 Salem Rest Area Northbound

interstate 93 North

Salem

6032868179

Sanbornton Rest Area

Route 93 South

Sanbornton

6032862752

South Sanborton Rest Area

Route 93 South

Sanborton

6034746074

Seabrook Rest Area· Route 95 N

Interstate 95 North

Seabrook

6034748375

Seabrook Rest Area· Route 95 N

interstate 95 North

Seabrook

6034748376

Seabrook Rest Area - Route 95 N

Interstate 95 North

Seabrook

6034748913

Seabrook Rest Area - Route 95 N

interstate 95 North

Seabrook

6034748933

Seabrook Rest Area - Route 95 N

Interstate 95 North

Seabrook

6034746071

North Seabrook Rest Area

Route 95 North

Seabrook

6034669444

Shelburne Rest Area

835 Route 2

Shelburne

6037635925

Springfield Rest Area, Northbound

1400 Route 89

Springfield

6037635974

Springfield Rest Area, Northbou.nd

1400 Route 89

6032375189

Colemen State Park

1165 Diamond Pond Road

6037727639

NH Tech institute, Main Entrance

277 Portsmouth Ave

NH Tech Institute, Main Entrance

277 Portsmouth Ave

Stratham

6037788615

Springfield
Stewartstown
Stratham

6033232910
6033239312

Registry of Motor Vehicles

1864 White Mountain Highway

Tamworth

White Lake State Park Office

Route 16

6033239391

White Lake State Park, Beach

Route 16

Tamworth
Tamworth

Inmate and Pay Telephone Services

Page 39 of41

ATTACHMENT D
PAY TELEPHONE LOCATIONS
(Continued)

.' Cutreri£'·

TeI~pbbh~T'.
~g,tbb~~:;~

'.' .

',. i"""

6032869650

Veterans Home, South Terrace

6034372780

Weigh Station Route 93 Northbound

Interstate 93 North

6034374670

Weigh Station Route 93 Southbound

Interstate 93 South

Windham

In-mate and Pay Telephone Services

Page 40 of 41

ATTACHMENT E
INMATE ACCESS TO TELEPHONE SYSTEM
The Contractor shall abide by the following Department of Corrections policy and any
amendments or alterations throughout the duration of the contact and any extension thereof.
NH DEPARTMENT OF CORRECTIONS
POLICY AND PROCEDURE DIRECTIVE

CHAPTER

SUBJECT:

EFFECTIVE DATE

04115/04

REVIEW DATE

11/01/05

SUPERCEDESPPD#

7.28

DATED

11/01/02

INMATE ACCESS TO
TELEPHONE SYSTEM

Resident Programming

STATEMENT NUMBER

7.28

DIRECTOR'S INITIALS

ISSUING OFFICER:

APPENDIX ATTACHED:
MRS. LES DOLECAL, ACTING
COMMISSIONER
REFERENCE NO:

1.
II.
III.
IV.

YES

NO

See reference section on last page of PPD.

PURPOSE:
To provide a policy for inmates access to public telephones.
APPLICABILITY:
To all inmates and employees.
POLICY:
It is the policy of the NH Department of Corrections to provide for inmate access to public telephones.
PROCEDURE:
A.
All inmates, except those in disciplinary segregation, serving a disciplinary sanction of loss of
telephone privileges or have temporarily had their telephone privileges suspended by the Warden, may
make outgoing collect telephone calls. Phone calls may be made to anyone on the inmate's 20-person
telephone list that is willing to accept toll charges. Inmates may make calls that do not conflict with the
Departments programming schedule.
R
Inmates in Segregation are governed by PPD 7.49.
C.
Inmates are not permitted to access or usc departmentlll telephones. The only exception
would be to place a family crisis phone (as defmed in PPD 7.05) under direct supervision of staff. Once a
staff member receives information regarding a family emergency, they may allow the inmate to make a
short phone call upon the approval of the Unit Manager.
D.
The current telephone system is designed and maintained by Public Communications Services.
Inmates are allowed to make collect ONLY calls from the Inmate Telephone System. Three-way calls
are prohibited. Inmates making 3-way calls are in direct violation of the system's design and usage
purposes.

Inmate and Pay Telephone Services.

Page 41 of41

ATTACHMENTE
INMATE ACCESS TO TELEPHONE SYSTEM
(Continued)

STATE OF NEW HAMPSHIRE
PERSONAL ALLOWED NUMBER REQUEST FORM

This is my request to have the below listed numbers entered into the Inmate Phone
System on my account. I understand that these numbers will be the only numbers I am
allowed to call and that if any of the numbers I have requested are not valid, then I will
not be able to place calls to that number. I also understand that all calls are subj ect to
recording and monitoring at any time, with the exception of calls to attorneys. All
numbers will be verified.
LAST NAME
DOC #
Add (A)
Delete (0)
1
2
3
4
5
6
7
8

9
10
11
12
13
14
15
16

17
18
19
20

FIRST NAME
FACILITY NAME
Name Of Called Party

M.I.
UNIT

Relationship

_
Area
Code

Telephone
Number