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STATE OF NEW HAMPSHIRE
DEPT. OF ADMINISTRATIVE SERVICES
OIV. OF PLANT AND PROPERTY MANAGEMENT
BUREAU OF PURCHASE AND PROPERTY
STATE HOUSE ANNEX
CONCORD. NEW HAMPSHIRE 03301
DATE: 6/2()/12
NOTICE OF CONTRACT
EXTENSION
CONTRACT:
INMATE AND PA YTELEPHONE SERVICES
CONTRACT NO.:
8001227
NIGP CODE:
915
VENDOR:
IC SOLUTIONS
VDR ff 172928
2200 DANBURY ST.
SAN ANTONIO. TX 78217
CONTACT PERSON :
CELL PHONE:
FACSIMILE:
E·MAIL:
BRENDAN PHILBIN
866 228-4040
210693·1016
bphilbin@icsolutions.com
EFFECTIVE FROM :
AUGUST 22. 2()12 THROUGH: FEBRUARY 22. 2()13
USAGE:
THIS CONTRACT IS FOR USE BY DEPT. OF CORRECTIONS AND FOR PAYPHONE INSTALLATIONS
THROUGH THE DEPARTMENT OF SAFETY. TELECOMMUNICATIONS SECTION
Questions:
Bob Lawson, Purcha sing Agent
Phone: 603-271 ·3147
Facsimile: 603-271·2700
E·Mail: bQb.law50n@nh.gov
State of New Hampshire
OEI',\lfr;\IENT OF ADMINISTRATIVE SERVICES
OFFI C E or: TH E COMMIS S IONER
25 Cap iTO l Street - Roo m 120
Co ncord . New Hamps hi re 0330 1
L1NOA 1'-1. IIOIXi DON
lOSEr" Il BOUCHARD
A ss , s C ~ n ' CommI ss ion!!!
(60.1) 27 1 ·) 1 0~
('ommi ss in ner
(M 3) 271- 3201
May 16,2012
His Excellency, Governor John H. Lynch
and the Honorable Council
State House
Concord, New Hampshire 0330 I
REQUESTED ACTION
Authorize the Department of Administrative Serv ices to amend the current contract with Inmate Ca ll ing
Solutions, LLC, d/b/a IC Solutions, (Vendor Code 172928), San Antonio, Texas 78217. originally approved by
Governor and the Executive Counc il May 16, 2007, item #17, for Inmate and Pay Telephone Services by
extending the completion date six months, from August 22, 2012 to February 22, 2013. upon Governor and
Exec utive Counc il approval with no additional funding required.
EXPLANATION
This contract provides for IC So lutions to install and operate a Co llect·Call Telephone system for inmate usage at
Correctional faci lities throughout the State. It also provides for Ie Solutions to install and operate some 200 plus
or minus pay telephones at State locations throughout the State. This requested amendment will extend the tenn
of the contract for six months to allow sufficient time to complete a new bid process and to allow time for a new
vendor to install and connect all new equipment.
No State funds wi ll be expended for this contract. The State will receive $27,000 fo r each of the six months from
the contractor. These fund s will be deposited into the Inmate Recreational Fund . In retum the contractor will
obtain revenues from phone calls made by the inmates.
The State will also receive 20% of gross call cost for all the pay telephone services and the contractor will retain
the bal ance in compensation of services provided . Payments to the State will go to the Agency that provides the
phone. For examp le, payments for phones located at State parks would go to DRED.
All other terms and conditions sha ll remain in full force and etfect.
Respectfully Submitted,
C{vj.-:J JvU:l1obJ - r v Linda M. Hodgdon
Commi ssioner
n Il )
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1{~I.l~
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CERTIFICATE OF AUTHORITY
OF
Inmate Calling Solutions, LLC
d/b/a ICSolutions
I. Timothy P. McAteer. President and General Manager of Inmate Calling Solutions,
LLC, a limited liability company ("Company") organized and existing under the laws of
the State of California and authorized to conduct business by the Office of the Secretary
of State of New Hampshire, hereby certify as follows:
The Vice President of the Company is duly authorized to execute and deliver contracts
and other instruments including, without limitation. any agreement for Inmate and Pay
Telephone Services, or extensions thereof. between the State of New Hampshire, or any
of its agencies or divisions, on behalf of the Company.
The following person is a duly elected, qualified and acting Vice President of the
Company, serves in such capacity, and his/her signature below is genuine:
SIGNATURE
NAME
DATE
Brendan Philbin
4/24II2
IN WHITNESS THEREOF, I have signed this Certificate of Authority on: 4/24112
Timothy P. McAteer, President & General Manager
Subscribed and sworn to (or affirmed) before me on the 24th day of April, 2012, and
proved to me on the basis of satisfactory evidence to be the person(s) who appeared
before me.
,<$~?~;:~_
t ...'X.1o\
BONAPA GOY GIMINSKI
\;~tn:~'!-?
",pIli 07, 2016
Notary Public. State of Texas
~ :.,l'li./~i
My CommissIon Expires
..
Bonapa
Giminski, Notary Public
Bexar County, Texas.
My commission expires: April 7 ,2015.
,
FIRST AMENDMENT
TO
INMATE Al'<D PAY TELEPHONE SERVICES CONTRACT
It is hereby agreed that the Inmate and Pay Telephone Services contract approved by Governor &
Executive Council on May 16, 2007, and herein referred to as the "Agreement" between Inmate Calli ng
Solutions, LLC, DBNle Solutions as "Contractor" and the Department of Administrative Services as
"State" is amended as follows:
1. Delete in its enti rety Fonn Number P-37, item 1.6 Completion Date and substitute the following:
1.6 Completion Date: February 22, 201 3,
2. Add to Exhibit B, Pricing, Item 6 the following row in the table.
Months From Contract
Initiation
61-67
Payment Dates
23rd of Each Month fro m
Sept=ber 2012 through
February 22,2013
Monthly Payment to State
$27,000.00
3. All other provisions of the Agreement, approved by Governor and Council on May 16, 2007, shall
remain in full force and effect.
Page 1 of2
Contractor InilialS : £
D"t"'~/'"2..
/
,INMATE CALLING SOLUTIONS, LLC,
DBAIlC SOLUTIONS
By ~#f_
_
STATE
Linda M. Hodgdon
(P rint Name)
'* -PI?'" -/'k-
Date:
HAMPSHIRE
By:
~,M,d '?AIt-5''+/
Title~~C
O~'NE W
(Print Name)
Title: Commissioner
Department of Administrative Services
Date:
.i7'fUJ-.
NOTARY PUBLIC/JUSTICE OF THE PEACE
OFFICE FTHE ATTO NEYGE'lERAL
,
On the ;:4 day of Ai'\Ul_
There appeared before me, the state and county
foresaid a person who satisfactorily identified
himselfas
By:
-+~2OL<"4'.j4::!.-,,-J-,-----__
(print Name)
Title:
Date:
Aq;N.t,,+ ~ '"e¥ (k.,er.J
5'-
1/ - , 'L-
And acknowledge that he executed this
document indicated above.
The foregoing contract was approved by the
in witness thereof, I hcrctmto set my hand and
Governor and Coundl orNew Hampshire on
offi<:ial seal.
JUN 2 D2012
Signed:
My commission ex.pires:
+h/rs
-IEPUJY mttIRY OF STATE
(Date)
1;.'mr~~
IONAP" GOY G1MIN SKI
J;."jJI{..1~i
M~ Commission Expires
Aprt1 07 , 2015
C
..u.::;:;, Notary Public. Slet e 01 Tex as
..~~~~
Page 2 of2
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CERTIFICATE OF LIABILITY INSURANCE
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE
. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES
BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED
OR PRODUCER, AND THE CERTIFICATE HOLDER.
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INSURER(S) AFFORDING COVERAGE
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80-02-23678104 Project: As on fi la with the insured. The State of New Hampshire is named as additional insured on General Liability policy per attached
endorsement.
State of New Hampshire, Admi nistrative Services
Purchasing Agent, Robert lawson or his/her Successor
Bureau of Purchase and Property
25 Capitol Street, Room 102
Concord, NH 03301
SHOULD ANY OF TH E ABOVE DESCRIBED POLlC!ES BE CANCELLED BEFORE
THE
DATE THEREOF,
AUTHORIZED REPRESENTATIVE
The ACORD name and logo all! registered marks of ACORD
ACORD 25 (2010/05)
EXPIRATION
NOnCE
WILL
BE
DELIVERED
ACCORDANCE WITH THE POLICY PROVISIONS.
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All rights
IN
Liability Insurance
CHUBB
Endorsement
Poticy Period
01(1112
Effective Date
0111 /12
TO
Policy Number
7321-00-90
Insured
Inmate Calling Solutions, LLC
Name of Company
Date Issued
01101113
FEDERAL INSURANCE COMPANY
0111 /12
This Endorsement applies to the following forms:
GENERAL LIABll..ITY
.
Under Who Is An Insured, the following provision is added:
Who Is An Insured
Scheduled Person Or
Organization
Subject to ali of the terms and conditions of this iosurance, any person or organization shown in the
Schedule. acting pursuant to a written contract or agreement between you and such person Of
organization, is an insured; but they are in,~ureds only with respect to liability arising out of your
operations, or your premises, if you are obligated, pursuant to such contract or agreement, to provide
them with such insurance as is afforded by this policy .
However. no such person or organization is an insured with respect to any:
•
assumption of liability by them in n contract or agreement. This limitation does not apply to
the liability for damages [or injury or damage, to which tbis insurance applies, that the person
or organization would have in the ahsence of such contract or agreement.
damages arising out of their sole negligence .
•
Schedule
Any person(s) or organization(s) where required by
written contract
Liability Insurance
AddJlionallnsufI;;d· Schflduled Person Or Organization
Form BO-{!2·2367 (Rev. 8·04)
Endors9ITJant
continued
Paga1
Liability Endorsement
(continued)
All otber terms and conditions remain unchanged.
Authorized Rep"$snttJlivs
L!lIbIH/y /nsuraflC9
Form 80.02-2367 (Rflll, 8-(4)
Addiffonal 1n!!lured - Sch8dul6d Pflrson OrOrgflnlz611on
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Dil TE IMMIDOIY'fY(
CERTIFICATE OF LIABILITY INSU RAN CE
Cf.2:l12CI2
A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. H ilS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, eXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICI ES
BELOW. THIS CERTIFICATE OF INSURANC E DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER{S), AUTHORIZ ED
RE PRESENTATIVE OR PROOUCER. AND THE CERTIFICATE HOLDER.
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the tenns and conditions of the
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may require an endorsement. A statement on this certificate docs not confe r rights
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At:.. 5~OU'S CCIt,cql..CSt@r:larsn.com
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F'OR
POLIC Y PER I() ,
ANY REQUIREMENT, TER M OR COND ITION OF ANY CONTR AC T OR OTHER DOCUME NT WI TH R£SPECT TO IA'H ICH T,..."
MAY PERTAIN, THE INSU RANCE AFFOR DED BY THE PO LIC IES DESCR IBED HEREIN IS SUBJE CT TO A LL THE T ER~ "
PO LICIE S LIMITS SHOWN MAY HAVE BEEN REOUCED BY PAID ClAIM S
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CERTIFICATE HOLDER
$ia:e cf ~ew -j ame sr.i," , ,'"dm;nis irati'ld
Ser,ices
Pl'rchas.n9 I\;ent Robert ~awscn or ~j!,'hel SLcceSSOI
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CANCELLATION
SHOULD ANY OF mE ADOV E LJE SCRIU ED POLICl f S IlE CAr. CElLt:D BEFO~ !
THE EXP IRATION DATE THEREOF, NOTICE WILL BE DELIVERED PI
ACCORDANCE WITH THE POLICY PROVISIONS ,
AIJTHOR IZEO REPRE SENTA TIVE
of M.....11 USA Inc.
© 1988-2010 ACORO CORPORA TION, All righ ts reser J. d
AC ORD 25 (2010105)
The ACORD name and logo are registered mar1ls of ACORD
~tah~ of ~£fn ~amp51rir£
J§epartmeut of ~tate
CERTLFICATE
I, William M. Gardner, Secretary of State of the State of New Hampshi re, do hereby
certify that Inmate Calling Solutions, LLC, a(o) California li mited liability company
registered to do business in New Hampshire on June 7, 2006. I further certify that it is in
good standing as far as this office is concerned, having filed the annual report(s) and pa id
the fees required by law.
In TESTIMONY WHEREOF, I hereto
set my hand and cause to be affixed
the Seal of the State of New Hampshire,
this 17" day of Apri l, A.D. 2012
Wi lli am M . Gardner
Secretary of State
Texas ICS Holding, LLC
Texas les Holding, LLC ("lX-ICS'), a Texaa fimited liabHity company, hereby
au
Iran""""
and assigns
of its rights and obllgationa under thet certain Inmale and Pay
Telephone SeMces contract approved by GovMlor and Council on May 18, 2007 (the
"Contract"), which _
Initially _Igned '" TX-lCS on July 8, 2009, '" Inmate calling
Solutions, LLC, a California timited liability "",npany rICS") .
. T_ICS
Holding, LLC, by;
State of New Harnpehlre
Dept. AdmlnIa"..... SIII\IIcea
omce of",. CommIaIoner
0'
The N.H. Dept. of AdmInIsbatNe
SeMces hereby oonditionally
consents '" the faRIgoIng
assignment
Michael R. Smith, I'nI8ident
1 _ calling Solutions, LLC, by.
This consent '" IllSignment is
conditioned upon ICS 888Uming fUU
responsibDity for performance of the
entire Contract Indudlng, but not
I , 1/
rmited "', any and aI obIigaIionaQA.l /_~
under the Conlnlct for the fuD ~ ~_
thereof.
Michael R. Smith, President
I/4f!!. "~!
Subject '" the conditions contained
herein, this contract assignment shaH
be effec:Ilye July 1,2010.
_
,I,",,,'9OU;5,,,,
T: 210.111.1100 F: 210.m.ll1'
State of New Hampshire
.'
DEPARTMENT OF ADMINISTRATIVE SERVICES
OFFICE OF THE COMMISSIONER
25 Capilol StTcet - Room 120
Concord, New Hampshire 0)30 I
LINDA M. HODGDON
CommiJsioaer
JOSEPH B. BOUCHARD
AuiJl1II1 Commissioner
(60]) 271.]201
(603) 2"11·]204
CONSENt TO ASSIGNMENT
The N.H. Department of Administrative Services ("State") hereby conditionally
consents to Inmate Calling Solutions, LLC, d/b/a IC Solutions assignment of the
Inmate and Pay Telephone Services contmct approved by Governor and Council on
May 16, 2007 to Texas ICS Holdings, LLC.
This consent to assignment is cond~ioned upon Texas ICS Holdings, LLC assuming
full responsibility for perfonmance of the entire aforementioned contract, including
but not limned to, any and all obligations and liabilnies under the contmct for the full
tenm of the contract.
Subject to the condnions contained herein, this contract assignment shall be
effective July 8, 2009
Name: Linda M. Hodgdon, Commissioner
7"'1a.:.!.'fj..!!.CJ,.!_ _ _ _ _ __
Date:_ _
r
FAX: 603·271--6600
TOO Aeuss: Relay Nit J.iOO-71,·2%4
~fcrl£ uf ~£fu ;1!lllmfTshir£
DEPARn.mr..'T Of ADMINISTRATIVE SERVICES
OFFICE OF THE COMMISSIONER
State House Annel(' Room 120
" i
,.'
-'
2S Capitol Street
Concord. New Hampshire 0330]
DONA LD S. HILL
Comm i,sionc r
April 16, 2007
(61) 3) HI-320 1
His Excellency, Governor John II. Lynch
and the Honorable Council
State House
Concord, New Hampshire 0330 I
REQUESTED ACTION
Authorize the Department of Admin istrative Services to cnter into a contract with Inm ate
Calling Solutions, LLC. d/b/a Ie Solutions of San Jose, CA, Vendor Code #128309 for Inmate and
Pay Telephone Services. The tcnll of this contract is 60 mo nths bt;ginning August 23, 2007 and
ending on Aug ust 22, 2012.
EXPLANATION
This contract will provide lor the replacemenl of all existing inmate te lephones and eq uipment in
correctional facilities rectifYing existing intcnnittent operations. It also reduces cn il charges per the
incumbent contractor from $2.20 for in state and $2.45 fo r out of state five minute calls to $1 .70 fgr
in state and $1. 70 for out of state five minute calls, reflecting an approximate 27% call cost
reduction.
.
•
The I.:ontract additionally provides the Department of Corrections a consistent income in support
of the Inmate Recreational Fund. Inmate Calling Solutions shall pay the Departm ellt of Correction;;
$\,356,000 for inmate calli.ng services over a 60 month period per the following sl.:hcdulc.
Start/End
Datc~
Monthly P:JYl1lcnt to State
S20,OOO
S23,000
$25,000
September 23, 2007 through August 23, 2009
September 23, 2009 through Augllst23, 20010
September 23, 20010 through August 22, 2012
Additional payments shall bc made to the State at the rate of20% of gross c:t ll cost for pay
telephone servi ces. Estimated benefit to the Stale is $] 09,000 over the peri od of the contract.
Bids were solicited from various inmate and pay telephone companies as noted below. Award s
were dctermined based on lowest annual calling; cost as indicated .
Vendor
IeSolutions
Evercom
pes
Encartel
GTL
Inmate Telephone Inc .
eust of Se,'v ices
S 1.519,605.40
1,563,794.74
$ t ,599,429.29
S 1,748,792.00
S t,945,553 .70
S 2,026,679. 10
,
Respectfully Sub lllitl~'f
I Jj
~"'~~l A·-;A(>LL
Donald S. Hi ll
Commissioner
DSH/DLldlr
r .\X,
6f)~ · 2 7 t·6600
~
FORM NU MBER P·ll (1/01)
STOCK NU MBER 44 (12
,
<.
In male Ind Ply Telephone Services
Subiect:
AGR£.OrE.."rIT
n. SlIItl ofN_ HAIIlJlShirl v\d Ih~ CM~n.:!Dt haeby mUlUaJ ly "3'"tt M follnw..
(it:N tRAL PROVIS IONS
,
'"
[~Call inl
SoIu.ions, LLC dI'bf. IC$oIurions
S .... I<N. CA 9S US
SO.OO
"
1.10
for Sw.c Agency
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! 13
"
1.12
Adtno...1edgmentSWcofCA ,Countyof '5aA~
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Name/Tillc ofSta:e A&mq
Signor(J) Donak! S. Hlil
CommiuiOMr Admi niSITative Se!"Iices
1.16
Approval by Department ofPenonnd (Roole ofCompcn""ri..", f« Individual GonsullanlS)
By:
Dimctllr, On:
1. 11
SubNnce and Em:utionl
By
Ass irtant "Itorne)' G.:ncral, On:
1.18
Oy
), EFFECTIVE LlAl' E: COMPLETION Of SERVICES.
I This agroe,ment, and
~fonncd by COf\t:'kfOt bo:t\ocen Ik commcrooemenl
In the CY"'ll lttl llhis Agr«menldoes not become
~ 0( servioos performed; howc"cr tbaI if 1M
p;lid lnicr the emlls ofthlJ Agr....,.,mt All x...,icn
, r
n
o f 'lIch .v..lJ~!»e appro;>prilled funds .
l'Cy,"",,1 "l1 lil wr;:h funds bocomf
Igreen"~nl imrMdi~ldy1Jl)Oll givins tl\o: CootrKlor narice of$uch IcrmiNtion,
from ..y ()(I\cr k'Count 10 ~ IIt«l.InI il!enlifiall. bind: I .S in !he CVCOlI fuoIds in that ac:rounlu.. tcduo::.d OIlHIiIv.tilml,
r
i
'rJJ lab!c, if cvr t.
\ _
he Stoluh.11 oot
"I!TCoemenl 10 the contrwy, III1 ooligaoons or the SlIo(c
the l"IIJlabilily and tunl in~ .o
) COl"TK.\CT PRICE: LI ,\ lITAT ION O:-.lI'RIC£: rAn1E"'H,
~ I The con lla<:1 prke , m~ll'Iod of p~rmcnl, and lenll' o fpaymeru ;m kknlified
... d rlO'C I',vtieul:u'y d'Jcr,~d in Exh ibit 8, i nc~..~d lIe~ in.
5 ! r ile ply ment hy Ihe Slale O( lhe conTu.t price slli n be the on ly, md Ille
~, '~rl~l e, ~ : mburscmcnt 10 Ille CunlfaClor for III upenscs, o fwlnlcYcr n3wn:,
~4 bY Ille ConlfBclor in Ille pelfortnance he reof, and shan be Ihe only ~nd
I,
.' mpl~\e eomf'Cn~llion 10 Ih~ Cnnl .. clor fiJr Ihe S'nlioe1. '1lK Srate shall
~, , c nu li~ bJlily 10 Ihe COnlr1l~lOr other IhaJI!IIe (on llacl price.
\ , l'lI e Slale .esenles til. righl to ofTSClliom Iny .mI:Hlnl~ olherwise p ly~bl e 10
I r ~ Cnntrl elm u nd~. Ihis A¥.~'menllhus.lIllurd3Ied ~muun~. requi.ed or
P' or ned by RSA ISO:7 lhrouih 7·C or .ny o lher pro~i,ion of13w_
oS I N"rw iml t.nding In)·thing in Ih is A~lccmcm 10 the con lrary. ""d
11< I" IMI;onJi n, unellpe clCd CIIc umSl&rlces, Tn no nenl ~hi.lllhc 10lal of .,11
p: yn'enlS I Ullloriud, or xlU311y m<lde. hereundc:r e"cce4 Ihe price lim ilation SCI
f('M on blocl U o flh~:IC geoc.al pro1'isioos,
o. CO MPLIANCE BY COI''TRACTOR WlTtllA WS AND
REGULA flO:~'S: .; QUAL EMPLOYM£I"TOPJ>QRTUN ITV .
6. I In g)nl1C~liun " 'ilh lhe perform~ro;c o(thc S(Niccs, Ihc Contraclor shall
c, mr ly with all U,IIUle~, bws, n:iull1ioos, :1114 01dc:1"$ offed.ral, SI31(, county or
mJni:ipal lUlho rillu which impoiOe Iny ohligllio n I)' dUly upon Ihe COlllr:IClor,
in.h' lin" bUI nol lom,led 10 ~;~ il riShl' 1",1 .~u.1 "pP'Qnunily IMW'.
6.1 Ou rin, Ihe ICrm of Ihi s AiFecmcnt. \he Conl/"llclOr sh~1I nOI dis~riminalc
~t'ainsl employee s or appli,anU fnr cmpln)'mcnl beCIUse o fr~<.:e. color. felltion .
.,,~c,l> a,e, se >, hMdiclp or M IIOn l 1 Ofisin ~nd .... ililfth .fformll i~c Iclion II)
p, e~cn l suclt diSCliminalion .
(,. I Ir Ihi s . ~fC'Cmelll is (unded in My plrt b1 monic, of the United Slain, 11K
C ' "1'1.10' Ihln comply "'il~ 3111he I",wi lk)n..~ I) (F~cc"Iiye Order ";0. 11246
(~ ~ q, . 11 Em r loymenr Opponunity~), IS supplemcnld by the relu illions o f the
U ,iltd S~les [)epln .....",nl "r Ubu. (41 C.F.R. Part 1.10). and wilh any rules,
rt~ul lI iom:l1ld luidod i~s IS the Sille uf New Hlllllp!ihi~ o. Ih. United SIBles
is' ue \(I implemenl thc~e regul<Mion s. The CO(tIlIClOr (unher agrees 10 pc:rmil!ll(
~I lie nr Un ited SIDIC"S. ac.:cu 10 my of the Conl.al..tor's boo kJ, records and
I(oo~nts for Ihe pu~ o fas«na in in&corTlplilHl ~t wi\h !tIl,uks, ~,ullli.:rni
.u' d nlilers , and the con~enan" ""d tondit ion, oflhj, Agn:emcnl.
, . r ERSONNEL
1, 1 n't prrtlJrmlnec (If Ihe SCnI,ec' , hall be ~l\[r!cd oul by employrts .:rfth<
C J!lUaelor. The ConlractOt sh~11 al its o llon npens.r:. pru~idt all personnel
Sll)' 10 pc:rform the Scrvice5. The Contractor wln~ nts Ihal all pelsonnel
\
, cd ,n t~e ~rv;cci :lh"'! to<' qll~l i fi~d Iu po.: n<mn I~e s.:",-ices, IUId IhaH be
i" 'p";y Ik.,~Std and (lIher".-i sc tuthUli~cd III do so unJcr 311 applic~bk la .... s.
1 ! '1 ~e Cor.lraclor sh.1I11\Jt hire, 8nd shall ptllllil no lubcQnuat:IOI OIOlbel
po rsen. fltnl III corponl1ioll .... ilh woom il i~ ell&i8ed in I o;of1Ibinc d effort \0
pt rfo"Tlll llc $crvices. 10 hi.t ally person ....ho hu • cuntJiIO."1.wol .el"ionsh ip with
Ih , S·llt . Ilr "'00 is I Slatt officer or cml' lo~·ce . CIrCled 01 appoinled.
7 \ lhe Con!l1lC ling OOker specified in block 1.9, OI"hi~ or her ~uccesso., ~haU
I>c I..... Slllc 's repn:sen lalivc . In the event orany dispulc (OIlCc.ming lite
in 'er,:: ,eliMic)n cflhi, ABleemenT.the CO'IIr')cliTlK Onice r's decision shall be final.
H I;V F,I\'T OF nE.,\ ULT, REMED IES,
8.! Any " lie or more of Ihe foll" .... in" ftel ~ nl O",iuions o rlhe CC'nll~clo, shall
C(,MI'tule an event of defaull he reu nder ("EvenU of Defauln '
8.'. 1 (~ilure 10 perform the Senliees ~losfactOll ly or o n s.: htdule: or
8.1 ,1 failu .e 10 sullmit *"y r~pon r.""ir.<I heleunder; or
g,I ,) .... luI. 10 perfo rm any nUl.. co~enam o r eondiholl of Ih i$ Agreement.
1\ ' l pun lhe occum:n<:e ofAny Eye nt o ( Hefault. IIIe SUle m~y lake anyone , or
m 'IC. III' al l, of the !ollownl& ~c lions :
' ;. 1 gi ... lilt ContratlO' I wlintn nOl lce i peeify,ng the EHnl of Dcbull and
Ie IU;';"1 it I" be ~merl;~"<l ",ith,n, in the a b<.enct nf a , rcaler or !esser
sr "cHkalion of lime . Ihi:ty PO) d:tYs from the dlle o f Ihe Itolice: And ifthc E"ent
01 De f3ult is ;w)lli~ly n:mcdicd , ICrmin.:r.te \hii lp,rtent(lII, clre~li~c Iwu (2)
d~ y ~ .,Ik. ,i. in B lite Conln..;tor .....ti~e Qf lermination; alld
8 ' 2 gi~e tm ContN"or I wrillen nOI; ce 5p!:clfyi"1I11tc Evenl o fDe(a~ 11 :ut4
'u pt,dlnS til ray ment, 10 be mlde under thi, Agrec mtnt and ordering Ih~111tc
pt ,Iilln "' Ih. Co ntrAct price which ...." ultl olherwise ~"Iue 10 Ihe COnlJaClor
~~ rjnr. the period from Ihe dale of suc h nOlicc unli! l uch lime;lS the State
~.'cml;ncs t~~1 11Ie Contraclor h:u cured Ihe E,'c nl of Defau lt 5h~1I nc~er hc paid
:u Ih. l;ontr .:lnr: and
8 '. 3 $e l on ,l ,alMI :Jny olher obh glt iun, Ihe SlalC ml)' (IVoe I" lhe ContraCtor
Any d\J'l\a,U thc Stat e suffers by I,,:.son of My E~cnl o f Default; and
! ~ IfUI Ihe q re cmenl '" bre .... he d I nd PU" \I( Iny of ils lemellies Ill~w ur in
. , ~, Qr bo ~ .
,rA : ACCESS : COl'fmf.NTI,\UT\' : PRESERVATION.
~
~s u<.ed 'n Ihi, ),g"'~""':ll, Ihe WON ~d'I '" shall me"" 'Il l informalion "",d
I~ ~Sl dc~r !op<"d ur ubt~incd durin" the ptrf(lm\:II,ce 0(, or acqui~d o. de"etopcd
b) r~U<l n of th is Agreemenl, ir.ehJd iflK,I1l11 nl'!lltnl1lcd 10. all s1udics. !Cpom,
fil ' s, 'o rmut"", IUlvCYS, m31\-' . chalts, " lun,1 ,ccII'd '''Ai , ~iden ~eord i n ft~ ,
pitlorr ~1 rCIIMducl ions. dr3Win~\, ~n"!y"", gl~phi~ I'tpresenl3lions. computer
prnl.''lmS. CO"'DU\Cr printouts, nOleS, leller s, memoranda. I\apc", 30d documentS,
all .... helhcr fl~ls ~cd or un nn ishd_
92 On III>d Ifler the Effe.l Ive Ollie, III dlla. md any propcrty which has been
ICteivc4 frorn the Swe or purcha.scd wirh fUnds pJ'O\l idcd for thaI purpGiC WIder
this Acn:cmcnt. shall be the property o f the State, MId shU be returmd to the
Slat/: upon c!cman4 or upon IClJllination oflhis A,.!;Conent for;any reo&SO<1
9 .} ConfidenliAlity of dall shill be g<lvorncd by RSA 91·/\ or o Ilier n jllin~ 13" .
Disclosure pUl1uant 10 l risht 10 know I'tqucst shll re"uin: prior writTen appro" al
oflhe Slate.
10 TERMINAT ION . In the event of an ewl~ lCnninatton of this ,.\grcemenl (or
My re asol'! olher Ihan the complelion 10 the Sc ... i«s, Ihe Contnelor sh ll . de lh'e/
In lile Com/acting Offi," r, nollmlcr thin fifteen ( I S) d3yJ after tile date of
lermination, a report (~the Tenninalion Report") dClCribing in detail ,n $(""] cel
performed, &rid the Contrlct Price eamed, 10 and inclodin, the d~le of
term inalio n. To Ihe Ulenl pouible, the form, , ubJcct manc., COfIltfJl, and
nUlnber of copies o ( ,he TerminltiM R.cpon shall be idenlica-llo lhos.r: o f ao~
Final Report described in EXHIBIT A.
II. CONT RACTOR'S RELATI ONTOTIIESTATE. In the ptlrormancc of
this JllfCemcnt the ConirKtor ill in all tapcelS ... indcpendcnlwnlraetOl , ~/ld is
neither III agel'll nor III employee o fthc Slate. NeIther the Conlnltlor nor :tn~. of
iu nmeers, employee!, alents or members shall hlye authority to bifid the SUit
or re~ei~e any benefits, worker' s compt;nptio n or other emolumclll$ plo~i<1cd by
rhe Slftte to ilS employees.
12, ASS ICNMENT, OHEGATION ANU SUBCONTRACTS. The
COlllra, (.1I1r shaJ l nOI a>!ign, or "therwi~ t,an5(~r "ny illltresl in thi, Ag~cme nl
wi thout Ihe prior wrilltn cons enl oflhe Sute. None ofthc Services 5h.1I be
dcleg<lled n • .,uhconlrlK:uo4 by the ConUlClO r \,\'ilOOUI the priur ...-rillen cons.r:/ll of
!he: Stale.
I}, INOUINIFICATION. llte Con1l'Xior ,ltJl l tlcfend., indenlnify and hold
Iwm lel! the Slale, ;IS officers Ind emplol'e~J. (rum and Igl;f\5I arry and III loun
su!'fclCd by the Slate, its officcl"1 and employee.>!. and any 11\4 all claims,
li:lbililies o r penalties lI5scne4 .pinS/the Stlte, its officen and ernployeu, by 01
on behaJf of any pcrwn, on ltC()unl of, ~ o. rnuhilll from, ansin, 0111 of(OI
whkb may be claimed 10 arise out of) the acu at ominioos of the Contr1.clor.
Nutwit~l.ndin& the fmeSOin!;, nothi!l3 hereIn eon .. incd sh. 1I be dc:~mcclIQ
COn$lilUlr 3. Wli~Cf of the 5Ovcrc'l" immunily o(the SUte..... hich immunily is
here~y ~."rved 10 the Stile. This oonvenMI sha ll sUnlive the temtinalion of th is
1I.,eemc1l1.
14, /,''1SII RANC t; ANn RONn,
14 I 'The Cn nlr.ctoo- Shill, II iii sole expense. obutin and maintain in forer . and
JhaJ l re qui re 3<\y JubcontriIrClOr or ISsiJlnce 10 obuin and mainUlin in fotee, bolh
flll'th. bcnef" n(the Siale, lite (oll/lwln, irtturallCe :
14.J . 1 cvmprchens i"e genera! liabilil)' ;o'\Uflnet Ig~in~1 aU cl<1irns of bod Il y
injllf)', death or property dlrmllge , in 3mOunlS of nOI !ns than S250,OOO pu claim
IIId $1,000,000 pet ind dent; and
14. 1.2. fin: M4 exlendc4 co~erage inSUrVlC/; co",,,i n! I n f'<Opcrty subjeCT 10
subpar~ 9.2 ofthcse senefa' pru~i,lons, in an :InIount nol len \hili IO~. of
(l\e whOle rcpllcement \IIlue of the pMpcrty .
14.2 The policies dt.luibc4 in subparagril ph 14. 1 ufth is paragraph shftl\ be Ihe
Shtlldud form employed in IIIe: SUIte orNew Hanlpsh ire, iSlued by unJef'><' ri le rs
~ccepl:lblt 10lhe Sate, <IIId .uthoriled 10 do businus in the Stale: of New
Ibmpshirc. l.:!Ch policy shlll contai n. clause prohihiting clllcellllion or
modi(lCatillns of the poli~y earlier than 10 days after w,itten nolice thcreo( has
been retciycd by the Stale .
U . WAIVER O F BREAC H . No r.i lule by the Suue 10 enfllrClOlllY pIO\l iJio"~
hereo f .ftcr .ny E~cnt of Oterlu!1 shall be deemed I wai~er o f iu ,igblS wilh
fC,:wd1O th31 event, or any lubscqucnl Evenl No e"press railun: ofln~ E,·tnt of
Oef.ult shllli be lIcI."mcd a ",,"ive, oflhe: Ii"" o f the Sllte 10 enforu (lOCh Ind all
o(\hc proviJions henofupon 1liiY further o. other derau!! on the part oflhe
Con lr~(IO'
16. NOTI CE. Any noli" by Ip'rty hereto 10 the o\her puty ~hdll he dc.,ued W
duly 4elivered or ,iven III \he lime ofmo.il ing by cenitied mlil.
postage prepaid, jll • Uniled Slates Post oml."( .:IildlC$lcd 10 lite partics HI lho:
.ddrcsS\;$livell in bloch 1.2 <IIId 1.4, aboye ,
11. "".IENDME;vr. Thi. willeemenl m~y be Ime nded. wai"ed or d IJ~h~ IICd
tlnly h~ an in!trIlmem in writing signed by llIe portico 1'10""'10 md OIl!} aftcr
approVIII of ,ueh amendment, w ai ~cr 01 dls( h.1rgc b ~ the Go ~e mol and Coun~'1
of the Sltle ofNe"" Hampshire .
18. CO:"l'STRUCTION OF ACREEMJ; N"I" ANII TERMS_ Th is A,.temen l
Shin be eonnrucd in ICCllrd3llcc with the laws or the Stale ofNcw HamP'h I",
and is bind inl upon aod inules 10 the benefit o(me plRiei and Iheir rnp«l i"e
$UCCC"!i~ IIIId migns .
19. '!"1II1l0 PARTIi:S. The panin htrelo do fIOt inlend!O bene(1t any thi.d
plMies and litis .gn:emenl shI ll not be tOn1trued 10 confer any sue/! be nefit
20. S I'EC I.\I.I'ItOVIS IONS. The. addi lion3.l pro~ilIi ""s set furtl! in ~: X III B II
C herelo Ire incorporlttd a.~ part ofthb " ,rcement .
2 1, ENTIRE ACREE~IENT. T1t 1~ acrnmcnl w~ieh m3Y be e... ecuICd in.
number OfCOUnlCrparu, cl ch of which shall be deemed an oril'.in.I, c"nsliluIC~
lhe ~nlirc ~greemc nt and undcrsllndin~ belween lhe partic) , and s w~ef5etks all
pri" •• gn;cmo:nts !lnd unde r!landln gs relalin, heftt"_
~a¥( be~"
• J OW,I' WjoJ Pay l< lrnbgne Seryjw
p"s;J oC1!
GLOSSARY OF TERMS
Terms used in Ihis document are defined as follows :
(
l
A~ceptance
The time at which services have been certified by the Contractor and State as meeting all
operation(l] requirements, and the Contractor!s work. has been 100·/0 completed in a
satlsfactory manner.
Business Day
Any calendar day (24 hOUlS) is considered a business day.
Call In Progrus ·
Call not completed but currently with all established connection.
Call Progras
Dialing IUId initiation of call to t$t8blish connection.
Common Carrier
A supplier of facilities used to provide transmission of voice and d3ta from one point to
another over a telecommunications network.
Contractor Employee
Any individual employed by or subcontracted 10 a Contractor proYitling sel"'l ices 10 the State.
Cutover
The transfeT of services from existing Contractor services 10 new Contraclor serviccs and/or
the introduction and initiation of services to any office.
Deplrtuleat
Dep:lltment of Administrative Services
FCC
Federal Communications COTIunis!ion
ICP
lnmttte Call Processor system which administen the inmate phone stations.
loler-LATA
Calls made from one LATA to another LATA. Calls betwecn LAT As are handled by [ntt:r·
LATA carrien.
Intra-LATA
Calls made within the same LATA. For the purposes ofmis Bld,intr3·tATA shall include
the 603 area code iIJld all geographical areilll of New Hampshire.
LATA
Local Access and Tl1llIspon Arel; geographic boundary between local exchange and Interexchange carrier.>.
LEC
Local Eltehange Carrier
Loc:al Elchan,es
The telephone number cxcbanges thai may be called (telephoned) through a LEe Central
Office: without incurring toll charges.
MAC
Moves, Addition oftclephones, or Change (reIOClltion) of telephone services.
NPA
NXX
Numbering Plan Area (Area Code)
The ftnt three digits of a North American telephone number.
PIC
Primary Inter-exchange Camero
PIN
Personal Identification Number
PUC
S~te
Repairs
Services initiated through trouble reports to Contractors Ilnd resulting corrections.
Replac:ement SerYtccs
Services repllicing incumbent contactor services.
Slatt
The State of New lIampsh ire
Telephone Bank
Any grouping of two or more telephones within a single room or area of any location.
of New HampslUre Public Utilities Commission
Jri~.Md
ray Tel(Qbooc Seryjm
EXHmlTA
1
1.1
GENERAL INFORMATION
Genera l Overview
The intent of lhis conO'acl is to i n~ ure the provisioning ofinmate Telephone Services at all State Prisons and Pay
Telephones at a number of State goverrunent locations. No costs shall be directed to the SLate. The Contractor shall
provide all faciliti es, equipment, and related services. Contractor shall provide Pay Telephone commission 10 the State
based on gross charges exclUlive of taxes and federal fees.
1.1.1 Service Locallons
Inmate Colleet-Call telep hones shaJi be innalled at State Prison facilities including the State Prison for Men on 281
North Stale Street in Concord, Shea Farm on 60 Iron Wortcs Road in Concord, the State Prison for Women located on
317 Ma.!lt Road in Golfstown, the Lakes Region Facility located 011 I Right Way Path in Laconia ..,d the Northern New
Hampshire Correctional Facility in Berlin. Additionalloealions IlJld phones may be added or deleted at any time due to
the opening. expansion or closing of prisons.
AI a minimum, 142 locations shall be provi!ioned with 236 paYlelephones. Locations include owned and leued space
throughout geographic New Hampshire. The Contractor shall re vie w sites, retord telepbone numbers. verify telephone
locations and repon back to the State with all 5uch information.
tt2 Conrldentia l Info rmation
The Contractor agrees thai all disclWioas o r inIonnation gained during WI engagement sh:lll be considered confidenfial
ami that no infonnatioa galhered by the Contractor shall be released without prior consent oftbe State.
1.1 .3 Sen'lcl: Coordinatioo
All services shaJl be coordinated directly through the State. The administrating office addrcS5 is:
Dept. of Administrative Services. Telecommunieadons Section
Room 405
25 Capitol Slreel
Concord, NH 0)301
Telephone 603·271·2888
Fax: 603·21 1·11 15
1.2
Licenses a nd Re" b tratlons
Contractor must have and retain aHlicenses, registrations and penn its required by Federal and Stnte laws for
pcrfonnance of this contract.
I.J
Contractor Rl!.!ponsibillty
The Contractor shaH be solely responsible (or mee ting all tcrtJlS and conditions specified in this contract. All subcontractors
' hllll be approved by the State prior 10 conunencemcnl of My services related 10 the State.
1.4
Insurance
Contractor shaJl fwnish (0 the State throughotlt the duration of the contract, insurance certificates for coverage
defined coottact Parugrapb 14. Insurance and Bond and as modified in Exhibit C.
1$
1.5
Installation Completion Bnd Certlncate or Completion
Contractor sh311 complete the innallation of all services on or prior to August 22, 2007. The Contractor shall provide a
Cc: rtificate of Completion confumlng that all equipment has been installed and services verified 011 or before August 28 ,
2007 .
1.6
Perfonnance Bond
The COrltraClor shall furnish the , Ute with a perfonnlUlc=e bond in the amount of S I 00,000 within fifteen (15) days of th::
Governor and Counc il submission date_ The contractor shall bear the full expense and the annual premiums for the
perfonnance bond. Jfsuch is not provided. the contract shall be tenninated.
The perfonllance bond s hall be in a fonn and substance satisfactory to the stale. The performance bond shall be
milintained by the Contractor, in full force and effect for the duration of the contract and any extensions thereof. The
• IOJU. le oaj! fay I;kRbmc.SmlH"._ __
_ _ ______________ _ _________ _l"',.,.J'"ol>lli~I
Contractor or any of its sureties shall not be released from their obligations under the performance bond from an y
ex:ension o(ciroe or termination of the contJact.
The perform::mce bond shall be ilsucd by a licerued in!wance company authariz.cd to do business in the state of New
Hampshire and made payable to the Stale of New Hampshire. The performance bond sball contain the contract num ber
and dates of performance
The performance bond shallsccure the performance aCthe Contractor under the Contract, and shaJl secure lilly damages ,
cost or expenses resulting from the Contractor's default in performance or liability caused by the contractor.
Perfonnll.m;e bond proceeds may also be applied to the Contnctor's liability (or any administr3tive costs, and/or excess
costs incUlTed by the SUle in oblaining other products or services to replace these tenninated as a result of the
Contmaor's tJefautt. In addition to this stated liability, the state may seek other remedies.
The Slate reserves the right to review the perfonnance bond and to requite the Contractor to substitute a more
acccplable perfonnance bond in such formes) as the Stotc deem.! necessary prior to acceptance orthe bond.
l
1.7
Public Information
Contractor hereby acknowledges that all information relating to this contract (including but not limited to fees,
agreements and prices) are SUbject to the laws of the Slate of New Hampshire regarding public acces.s.
1.8
News RcluKf
Public announcements or news releases penaining to this contract must not be made without prior written approval of th e
State.
.lIial.m.lo'lIi. r.n IcICJIbooc Scajcn
ruc 6 g r.l!
2 SCOPE OF SERVICES
The Contractor shall provide both Inmate Telephone and Pay Telephone services. items under 2.1 are common to both services
while items under 2.2 &Te specific to Inmate Telepbone services and items under 2.3 are specific: to Pay Telephones. The
Contrnctor must include any equipment and facilities required for the services to perfonn as sp~ified within .
2,1
1. 1.1
Com mon Requirements
Scope
Contractor shall provide complete "tum key" services, requiring no items ordered or provided by the State. The
COlltrsctor shall obtain all Local Exchange Carrier (LEe) and Inter-Exchange Carrier (IEC) services Te<juired tG meet
contract requirements, The Contractor is not autbo~ to incur any charges for which the State shall be responsible.
Any and all charges levied by the LEe for PIC changes shall be invoiced to and paid directly by the Contnlctor. The
State shall not be respon! ible for any costs related to service. The State ,ball not provide labor, equipment Of facilities
to implement and maintain services. The total quantify of sel"ict3 will vary. No guarantee of service quantity is given
or implied. Services locations may be added or deleted by the State at any ti me.
2.1.2 Service Availability
Service shall be available 24 hours per day, 7 days per week. Services shall encompassllll facilities and equipment
n« essary to implement required operations including local, interLATA and incraLA TA tnlruport. The Contractor sha ll
coordinate all activities with existing Contractors in order to maintain a smooth tra."'Uition of uninterrupted service.
1.1.3
Travel Exptn.ses
The State shall not be responsib le for Contractor travel expenses inclusive of, but nOl limited 10, airfare, lwld, meals,
rentals, automobile mileage or out ofpockcl expenses.
1.1.4
.:qulpmenl
The Contractor sbaJJ retain ownership ofllil equipment throughout the duration of the contract. All equipment and
services shall remain in operation from the corrunencement of the conlmct to the initiation of a future contract. The
State shall bear no COSts for the installation of new services, or the n:moval and trarufer of existing services.
1.lA,J Systems Environment
Contractor supervisory and switching equipment must be environmentally protected or environmentally hardened.
Inmate telephone equipment may be placed within prison buildmgs. Such locations wi!! be heated but not air·
conditioned. Space is limited to the location of current equipment. No special consideration shall be given to
Contractor equipment.
Telephones may be located inside or outside of buildings. Telephones must be designed to withstand limited protection
from ~dverse conditions.
2.1.4.2 Equipment Insbllatlon
All wiring and conneclions to the Contractor equipment shall be made usiag ContBctor supplied cable and facilities.
The Contractor sball provide all melenals required to Install receptacles and wiring. Existing cable and pairs owned by
the State may be wed where available. but installation shall not interrupt or place injeopardy any eltisting services or
equipment. All equipment installed by the Contractor must be new or like new refurbished equipment, fully function l1l
and new in appearance. Any and al l incwnbent conlractoror subcontnsctor equipmenl wed for service delivery under
th is contract shall be replaced or removed Md manufactllfcr refurbished. All telephones, switches and equipment must
be removed and refurbished in order to be compliant with this requirement.
Conmctor ~ ha.ll provide a complete inventory to Ihe State, including all equipment alld telephones used, inclusive of
make. model, definition (inmate phone, pay phone, switch, ete.), enclosun: and location of equipment after installation.
[nvt:ntory shall be electronic, compatible with MS Excel software. Inventory shan be updated on a yearly blUis, with
reports due on August 28, 2007 and July I of each succeeding year of the contnsct aDd any ¢xtension thereof.
\
1.1.4.3 Inlliallalion Guidelines ud Scbedules
Thc Contractor must provide and install equipment on sites with limited space provisiOn!!. The Contractor shall install
equipment al incumbent contractor equipment locations IUld cut over services prior to the removal of existing
equipment
Page7Q(41
2.1.4.4 Shippin&: and Delivery
All equipment shaH be delivered as the responsibility of the Contractor and at no cost to the StIlte.
2.1.4.5 Interrace Cable, Jadu aad Admlnlslrativeilnvesti2'ative PC!
Alt cable, wire, patch piUlels, jacks, interface blocks, wire management facilities and Administrative!lnvestigarive PCs
shall remain as property oftbe State at the lennination ofthi! agreement.
2.1.4.6 Subcontractor Equipment
The Conlnlctor must provide documentation 00 equipment ownership if other than the primary Contractor
(subcontractor) and the tenns of the use (if not owned by the Contractor) of such equipment.
2.1.4.7 Removal 01 Equipment
The State shall ~ar no costs for the removal iUld transfer of services from incumbent contractor. Contractor shall not ~
reimbursed for the removal or relocation of iIIIy ConlrW:tor equipment at any time within the duralion of the contnict,
including th~ removal of equipment at contract lennination. Contractor shall make arrangements for removal of existing
systems at each facility, with smooth cutover to new ser.-Ices without intetnlption of service. The Contractor must
coordinat~ all circuit orders with the Local Exchange Carrier (LEC) and InlerExchange Carrier (lEC). Timelines shall
be coordinated with the State.
2.1.5
AOAIlBC Codes
The Contractor must abide by the most current version of the Americans with Disabililie~ Act (ADA) and Internatio nal
Building Code (IBC) codes in a.ll respects, inclusive of the mounting height requirements. signage., lighting and
Telecommunications Device for the Deaf equipment requirements. The State shall not be held responsible for
supplying or maintaining any mountings or devices.
2.1.6
Openltlonal and Maintenance Support
Contractor must provide support for 1111 services. The State shall not provide personnel for system installation,
mainlemmcc or operation. The Contractor shall WOl"k with the incumbent service provider to convert all existing data to
required format and loading into the replacement system. The Contractor shall accept data from the current provicer in
any fonn provided. The Contractor shall load the information into replacement systems. Complete operationallesting
including any and all hardware and software must be perfonned prior 10 any cut over.
2.1.7
Telephone Support
ConO"lIctor must provide toll free dial up telephone number(s) for 24 bour per day. )05 days per year support oral!
services. Inclusive are repair. biUing. end user questions and Slate employee questions assistance.
2.1.8
Cooperation witb Curlers
The ContraCtor sbiill cooperate fully with any interstate carrier, intrastate carrier and/or LEG in suppLying any required
routing and/or trar.sLation changes. The Contractor shall coopemte fully with any interstate carrier, intrastate carrier
and/or LEC in transferring services and equipment providing uninterrupted service. The Contmctor shall order,
coordinate, and schedule all associated carriers for the installation oftclephone facilities and services.
2.1.9
System FailureJ
The Contractor shall accept trouble reports from State contacts and telephone service users regarding we im proper
operation of telephones, failure ofcaJl completion or feature operations.
2.1.10
Call Completion Failures
•
The Contractor shall accept complaints from called parties regarding failure of call completion for any and a.ll reasons.
Inclusive are complaints due to lack of payment, location of called party service, Local Exchange Carrier (LEC) or
Long Distance Carri ~r (l.DC).
2.1.lt
tnter-LATA Carrier Selection
lllter-LAT A services shall be completely transparent to the caller, not requiring human interface to complcte calls.
2. 1.12
ellil Quality
Coo tractor shall insure a high quality of calling services, correcting noisy calL problems and minimizing deficitnt c:111
completion is~ues.
2.1.13
Line Optimization
The Contractor shall optimize line quality through various methods of conditioning whenever required to
standards.
(
me ~ t
Beilcoru
page ID/lll
1.1.1"
T~1 Call.l
Contractor shall provide high quality transmission service. Service shall be verified by II test calt to an industry
standard miUiwan tone and quiet generated in a facility with in a selected North American Area Code IlJld Exchllnge
(NXXINP A), and me8.!lurementJ talcen regarding lODe klss and line noise. Readings must be within 0 to -8.S (or loss
and lower than ·20dbrnc for noUe. All other readings 111811 be considered substandard.
1.1.15
Credit (or Faulty CaU TrllDsmlssion
Credit for calls shall be issued when II caller attempts to place a tall, docs not get connected, and is billed for faulty
service. Credit shall also be issued when a call is term inated within 30 seconds or taU inltiation due to subslUldard
transmission quality, and a second attempt is made. The user has the right to rctlucst II refund when providing the
proper infonnalion such as the number dialed, lime called 81ld date called. The Contractor mwl work directly with the
complainant. The Contractor shall be responsib le 10 verify sequential call attempts.
1.1.16
State Notifiutton of Faulty Trntmlukln
The Contractor shall notity the Stale of any cbange or impact on various transmission facilities diminishing
transmi.uion quality.
1.1.17
CaU Completion
The Contractor sball be responsible to insure proper call completion and 10 provide the: Slate Mth accurate traffic
statistics, maintenance and opcRtional reports.
2.1.18
Conned Time
The Contractor shall limit call connecl time acce$! (time period from the end of dialing to ringing at destination line,
exclusive or messages and call acceptance processes) to 8 seconds or less.
2.1.19
Connectivity
Contractor shall accept and complete all calls to all locati!)ns. Rejection of I:alb based upon locaIl:amer, service
resellcr, called plUty registered long distance I:arrier, or Contractor selected long distance I:amer is prohibited .
Rejection due to failure of called plU'ty to complete payment for calb as in the case of prepaid calling or debit ~rvice! is
at the discretion of the Contractor.
2.1.10
Commission and Utalt Management Repom
Service cost and usage repom must be provided by ~mai1 or directly downloadable from COlltractor's website. RCpOT1
files must be compatible with MS Acce~s and Excelprcgrams. (Inclusive of romma delineated .csv , pipe delineated or
similar file formau.).
Pay telephone reports shall:
•
Identify revenue and commission paid broken down by call originating telephone, location and numbe r;
•
IdentifY revenue and commission broken down by coin, collectIJ rd party. and dial-around;
.. Identify revenue and commission broken down by local, intra-LATA and inler-LATA calls.
Inmale telephone report.! shall;
•
Identify revenue and commission paid broken down by call originating telephone number and location;
•
Identify call quantity, minutes and cost brokel1 down by call originating telephone;
..
IdrotitY call quantity, minutes IUId cost broken down by collect dial, prcfIllid collecl and debit calling;
..
Identify call quantity IUId rost broken down by local, intrn-LATA and mter·LATA calls.
Inmate repons ~haU be e·mailed to the Department of Corrections Md Department of Adrnini~tnllive Service~. Pay
telephone reports for non-Departxnent of Resource and Economic Development (DRED parle: locations) service
local ions sball be fl)rwarded to the Deplll1Jnent of Administrative Services. Rcporu for pay telephones within State
park locations shell be forwarded to the Department of Resources and EcDflomic Development and the Department of
Administrative Services. Printed reports shall accompMy mailed payment or commission to eacn of the three Agencies.
2. 1.21
Reporting Requirements
Reports shall be due on the 22nd of each month followiog the service month. All such reports must be available o n line
via a secure Internet web site, available 10 any Slate authorized individual at any time. Up 10 ten (10) State users shall be
allowed simultaneous access, secured through pltSsword protection. Reports shall include all items and details as noled
in Attachment C Required Reports.
.,
\nm.!e and fty TelclI"opc S,O'icg
Pnu9g(41
1. t.ll
Dedltated Flnandal Representative
The Contractor shall assign a dedicated financial reprc3entative to the State account t.ltat sholl cooperate with the State
to resolve income, call detail, equipment programming and data discrep8llcies. Financial Represtnta!ive (or know ledge
equivalent substilute) must be available each State bwineS! day during State business hours of 8:00 a.m. to 4:30 p.m.,
Eastern Standard Time.
1.1.23
Correclive Data
The Contractor shall provide within five (~) working days, any corrective data requested by the State. This is inclusive
of balances and credits owed the Slate.
1.1.14
lutallallo . Report
On or before AUglUl28 i 2007, Contractor shall provide. Certificate of Completion and detailed repon defilling each
installation location, line telepbone numben and circuit numbers USt:d to provide service. The following mdditional
items !nust be provided:
•
Front view (Complete mnnufaclun:r diagram or printed digital picture) of cabinet and each item of equipment
installed.
•
Side view (Complete manufacturer diagram or printed digital picture) of cabinet and each item of equipment
installed.
•
S ide view (Complete manufa(turer diagram or printed digital picture) of cabinet and each ilem of equipmenl
instal[ed.
•
Cable layout induding a[1 blocks (66, 1)0 o r other) and interfaces.
•
Network Hub Layout
MDF Tennination Detail
•
•
Block layout identifiers
2.1.1S
Repair and Monitorifl2 PrJctiCC'li
All equipment provided shall be the rcsponsibiUty of the Contractor. Contnl.(;tor shall provide and maintain all
equipment at locations. It is ~e responsibility of the Contractor 10 furnish all items required 10 insure operation,
including racks, cable, power distribution, telephones and eleclronic switching. The Contractor shall provide spares,
trained personnel and software to suppon the equipment at the Contractor', cost throuYlOut!he dWlltion of the contract
2.1.1S.1 Response to Major Service Call'
The Contractor shall respond to a major service call within four (4) State Business hours of report of OCCUrTence. A
major servK:e call i3 defined as a loss of two or more telephones at My o ne bank of telephones, loss ofcanier sel"'lices
for two or more telephones or fai lure of Administrativc/lnvestigative PC operatioo and/or interface to Contractor
equipment at any siagle site. PC failUl"Cs regarded as major shall in<:lude lo~ of server/switch access, loss of user
pennissioll5, fllilwe of pes to boot, failure of PC to allow user to monitor records, record records or view call data.
State business hours for inmate telephone service and relmd equipment is any time, 24 hoUTll per day, any calendar day
of the year. State business hours for pay telephones is 8:00 A.M . to 4:30 P.M Eastern Standard Time, Monrlay through
fri day.
2.1.25.1 Respoose to Minor Service C.IIs
The Contractor sball respond to a minor ~ervi c e call within the next bU!ltness day ofrepon of occurrence. A rninot
service call is defined as any service call not defined as major. Additional services such as Moves Adds and Changes
(MAC) shall be requested after installation. Most work will be scheduled some time in advance (three or more days),
but the Contractor shall service the State within the next business day wben requested to do so. In all cases, work must
be completed within 10 business days. For inmate telephone services, next bU.'liness day shaJI be next caJendar day.
2.1.25.3 Repair Reports
The Contnctor shall provide monthly trouble report! surrunarizin& repair activities for the previol.L'I: month's reports .
lbe Cootractor must meet with the State either in person or via a telephone conrerence call r¢garding corrective actions
and trouble resolution upon request. Type ofmcctiDi will depend upon problem :severity 8..5 decided by the State.
2. 1.26
Una uU,orlzcd Activities
The Contractor shall provide immediate notification 10 the State upon receipt of evidence of fraud, vandllism, wire-tap.
or any other access to, or use of, services or products other than authorized by the State.
1.1.11
Avdlu
The State s~all have the righl to conduct an audi t of any Cootroctor and its sub-Contractor(s) for the specific purpose
determining the accuracy of call costing and payrnentslo the State.
01
""."rnrn'"""M"'r.P_'YL1U"lepomh•on.'C'"'"alli3
••' -__________________________________________________________-'PN"~
2.1.21:1
Contacts
The Contractor shall provide to the State and maintain updates in writing. the names, addresses and telephone numbers
of the principal contacl(s) for:
.
• Trouble-shooting and routine rcpm;
•
Major outageltrouble reports;
•
Escalation procedures;
• State payments and accounting record!;
•
Terms and conditions.
The Contractor shall provide wrinen notice to the Stale any changes of contact personnel andlor telephone nwnbe:-s.
2.1.29
Telephone Cou nt
The Contractor must nOI reduce the number of telephones servicing Inmates or pay telephone users. The Contractor
sha1l not decrease telephone count unless directed It) do so by the State.
2.1 .30
Con ndentiallu(onnation
The eonlnCIOr agrees that all discussions or information gained during an engagement shaUbe considered confidential
l.l
Inmate Telephone Requirements
Ails services shaUbe "tum key" requiring no preparation by the State. The Contractor sball obtain lind transfer all
irunate data records into the systems. The numbeT of telephones and telepbone access for inmate telephones shall be
limited as deemed necessary by Department of Corrections administration.
2.:1. 1
Compact Design
The lrunate Call Processor (ICP) shall be of compact design requiring a minimum of wall and floor space. Contractor
must submit a scale drawing of the required installed space.
2.2.2
Power
Each ICP unit shall be powered by no more than a single. unconditicned. J IS volt, 60 Hz power source drawing no
more than twenty (20) amps. lCP shall be equipped with an internal UL listed power supply tlu!.t is tolerant arline
transients, momentary surges, and short duration power drops such that inmate phone operation continue! in the
presence of such common disturbances. No auxiliary power cord!, external power supplies, or ACIDC convertm shall
be required at the acrual inmate phone stations. Power backup (UPS or battcry with line conditioning) for up loiS
minutes in the event of power fail~ mmt be provided. The State shall provide a lIS V, 20 A outlet. Outlet may be
shared wit11 ex isting ContTactor equipment.
1.1.3
Tdepbonu
Each telephone station must be self-contained, utilizing telephone cabling for all eOMectivity. Cable must be protected
by encasement in metal conduit. InstalllltioDJ may we existing conduit uti lized by the present Contractor when
available.
2.1.3. t
Armored
Stations must be armored, coinlen phone, designed for use in correctional facilities. Telephone stations must include
stain resistant metal cuing, metal armored handset cord, armored handset, moisture resistant keypad and concealed
fittings to prevent inmate tampering. Coin phones or phones requiring local power are not acceptable. Phones must be
dumb stations with a minimum of electron ics. Intelligence must reside within the ICP
:1.1.3.2 Handset
Telephone handset must be protected from punctute by metal grids placed dire<:t1y over each transmitter and receiver.
2.2.4
Posting,
Basic telephone operation in.sllUctioru must be posted within 12" of each phone. Posting shall be in English, Spanish
and French. Posting shall be the same or similar to that provided Attachment A.
2.1.S
System Functional Requirements
2:2.5. 1 Automated Operations
The ICP must provide fully automated collect calling without the ability to access a live operator. All calling services
shall be completely automated, not allowing human in.terface with operators or call attendants. The Con0'3.ctor shall
asiUTC that no operator &.!Sistance services (o.. dialing) may be accessed. The Contractor must assure that no directory
n.uistance services may be accessed.
"
Pm 11 of4!
(
2.1.!!.1 Voice Prompts
The ICP shall ofTer dear and «mcise voice prompt! in English, Spanish and French. English shall be the default
prompt. Inmates shan be able to select the d~lJed language via prompts. Voice! prompts musl be: given in sllort
sentences wilh meaningful instruction foroperalion of the system. Beeps, lones, and other non·voice sounds shall not
be pennined as substitutes for voice instructions, except when standard sounds such as dial tone, ringing, bWlY signals,
on hold and intercept tones iW appropriate. Phone signs, printed h8JJd-outs, and video-tTainlng tapes are not an
acceptable ailcmative 10 a complete TMge of voice promptllll\d messages.
2.2.5.3 Fraud Control
The rcp must include the following fraud control features:
2.2.5.3.1 PIN
System must require suc:;cessfuJ entry of a valid personal identification number (PIN) to provide positive identification
of the inmate seeking ac:;cess to the system, prior to c:;all dialing. Prompts to verify PIN inputs must require OTMF
verification within 15 seconds of request. Callers shall be allowed only two chanc:;es 10 enter a. correct PIN before being
d"isCOMCCled. PIN nwnbers shall be variable in length. sel per DOC requirements. Cumnt c:;onsidcralion is to utilize
inmate DOC numben as the identifying PIN. Maximum length shall be a minimum of20 digits.
2.2.S.J.2Swllcb·book Detection
The system shall constantly monitor the inmate phone for attempts to manipUlate the switchook in order 10 bypau
system controls. Any such IIttempt shall result in call dlsconncction. At DO lime shall the inmate reach outside dial tone
or operator assisWlce. Call detail reports mU5t reflect reason for disconnect. Delection sensitivity must be adjustable to
defer premature disconnect due 10 ooisy connection.
2.2.S.J.3Tblrd P.rty Conrerence C.Ulktection
Contractor system shall include thre( way c:;alling detection. with various leveh of enforcement, allowing for sen3ilivit)"
adjustment to avoid false detection.
('
2.2.S.3,4Voice Overlay Recording
System musl provide voice overlay recording alerting called party that they are speaking 10 an inmate from a
corre<:tional facil ity. Overlay re<:ording must be provided at initial contact with called party and played randomly
during c:;aU duration. Volume musl be remotely adjustable by the State or Contractor system administrators to insure
that volume is consi:itent with te!epholle receiver volume.
2.2 ..5.J.Slncoming C.U Block
The ICP must not respond to incoming ringing on any of its tines used for placing outbound inmate collect calls. No
signaling or ringing of the inmate station phODCli sball result from an incoming ring on a line.
2.2.S.3.6Sound Path olodon&
The Iep mU5t blcx:k the audio path 10 the inmate pbone during ull placement and during the time when the rep i!
requesting ac:;ceptance of the collect call charges. During audio blocking, the inmate shall be given call progress tones
10 indicate lIlat the call is being connected until suc:;h lime as positive acceptanc;e or rejection is detected.
2.1.S.J.7 Call Blockioe:
'(be ICP must provide cal! blocking upon dialing based upon an administratively ddined set oflelephone numbers.
Dlockina sball be defined by the NPA. individual di~ or exchanges as selected by the system administrator (i.e. 800
numben, 900 numbers, etc.). At a minimum, c:;aU blocking must be provided for up 10 100,000 specified telephone
numbers. This feature must be remotely programmable.
Calls shall be re!tricted to collect caBs only . lrunateishall be prohibited from dialing: 900, 911,411, 555 -1212,0-, 00-.
700,976,900.888,800, IOXXX, 950, in orderto ttUUre that there Is no possibility ofinmll.te live operatot access. In
addilion. the system shtdl be equipped with virtually unlimited capacity for individual blocked numbers wh ich can be
added on-sile via one of the administrative lenninals.
Calling card services shall nCC be allowed.
2.2.5..1 C. II Duration
Call durution must be controlled per deraned leoath of call. Both called and calling parties shall receive a voice messag;
indic:rting maximum call dUBlion has been mel and that the can will tennir..ate. Time duration muSt be programmable
in one-minute increments from three to sixty minutes. MlLXimum c:;al1lcngth $hall be detennined by tbc State.
2.2.S.~
c.n Acceptanu
The Iep must not deem a call to be accepted until such lime lIS the call recip ient acknowledges receipt by dialing If.
system recognized digit on a touch tone telephone. The ICP must be able to distinguish sucb s ignal from line noise s uch
8.5 pops or clicks, i.e. as may be created by answering mac hines.
2.2.5.6 Called Puty Block
The system shaJl allow an automated call block fe.aturt, pemitting the caller to block their number from being d ialed in
the future . The called party simply dillis II single digit DTMF cooe once die message thllt the call received is from an
inmate facility and the calling inmate name is played. A record is generated and the system administrator is notified of
the blockage. The system automatical!y blocks the call. The administrator may change the denial operation III any time
via the administrative terminal.
2.2.5.7 Ine5ligation Can
The system shall not charge for calb from inmate telephone to an anonymous call number for investigative purposes.
This call sball not requu-c the we of vo ice identification or PIN, but shall be recorded.
2.2.5.8 On. Hook Verification
The syste m must require that the irune.te bang up following each call in oruer to place another call. When the flm call is
complete. the phone become! inoperable until it ill placed on-hook again.
2.2.5.9 St.UOD Dbconocct
The system shall be provided with two methods (0 quickly shut down alJ telephones during an emergency. The facil ity
shall be equipped with manual hand opefl!.ted cut off switches and softwlm controlled disconnect The manual switches
shall override any electronic: o r preprogranuned oo-off parameters. Switches shall be installed in a controlled area
(Presumably the Control Room ir not currently installed and available.). An officer from The State of New Hampshire
Department of Corrections shall be enabled to shut ofT individual phones, all phones in a POD Of all phone, at the
f3ciHty with mechanical switch(s). SoitwlU'e controlled switc hing shall be accessible from Administrativcllnvestigati ve
PCs.
2.2.5.10 P.,lu Dia llDTMF C.1I Acceptance
The system shall offer both rotary and touch lone call acceptance. Voice recognition alone is not nn acceptable
alternative, but may be used in conjunction with the ContractoT services.
2.2.5. ] 1 Ca ll Sequence
This section defines the sequence of events for RJl inmate call.
Caller lifts handset.
Caller receives a repeatcd message to choose between English, Spanish Of French, each in the appropriate language.
Caller receives repeated message to enter a Personal Ide ntification Number (PTN).
Caller enters PIN number.
Caller receives repeated message to indicate that number entered was Dumber desiI"cd. Caller presses a DTMF key to
continue the cal l, or a differeot key allowing the caller to re-dial the nwnber.
Co ller receives m cs~age to 1Ilate his name.
Cld 1er statcs his name.
Mcssage is played to the catler, indicating an acceptance or rejection of the call attempt. If the ID is rej ~ted, the pho ne
will be disconnected.
Inmate di31s number.
Receiving party telepho ne rings.
Rece iving party aruwen call.
Receiving part)' hears a message in English, Spanish and French indicating that this is a call from a correctional
institution located in Berlin, New Hamps hire (or other proper prison location) Md, plays the voice recorded name
of the inm ate, and provides infonnation on how 10 accept or reject the caller. The calling party is not cut through
until the call is accepted. The caUer onl y hears a repeated message that his call is being processed.
Inmate receives message that his call i! either connected and he hears the called part)' or that his call is rejected, in
which case the call is immediately terminated. Both panics beat a message that the convena tion is subject to
moni toring and being recorded. All messages up ta this point shall be repeated twice prior to hlLllg-up.
Every six seecnds throughout the call the inmate hears a recording tone and nmdomly the ca.1led party receives a
message that the call b.as been placed from a correctional institution.
2.2.5.12 Call Detail Re porting lind Storll:e
The fe p must provide on site storage of call detail inroonation. Other requirements include the fOllowing :
ruc lJ o[4 !
:U.S.12.1
Capacity
Active storage capacity of up 10 6 months o( call records on hard disk or equivalent media. This is inclusive of cal l
detail records and actual voice recordinp. Ability to trans(er call records 10 any Administralivellnvcstigative pes as
provided by the Contractor. ContnlCtor shall provide computer, hard drive, software and interface 10 Contrac1cr
network to immre 24 bour operation enabling slmultaneow !CCeM from any AdministrativelInvestigative PC. Back-ups
shall be performed weekly. All records older than 6 months shall be routinely backed-up tape, CD or other pennlU1ent
record media. The Conlmctor shall provide copies of all calls on standard readable (annat lit the end of contract. (CD,
DVD or generic storage device compatible with provided generation of PCs)
can Blickup
Calls shall be backed up hourly with indefinite retention of call details and voice track in the event of power fail ure.
2.2.S. t:U
2.2.6
P·02 Grade or Service
The system shall maintain an operating perfonnance appearance to the user of a P·02 grade of service or beaer,
reflecting telephone calling availability for 98 out of 100 call anempts from ilJly single telephooe, regardJe.u of !he
number of telephones, Contractor facilities, applications or user!. The intent oflhi$ item is not to define the
Conll'actor's physical facility or mode of opcracion, only the end user call performWlcc. If the Contractor fa ils to meet
this requirement, upgrades to facilities will occur until acceptable o~ration is noted.
2.2.7
Automlltic Trunk Dl5ablc
Contractor must utilize automatic trunk and channel disable for failed trunks and transmission channels. A failed trunk
shall not inh ibit the use of WI)! telephone.
2.1.8
Out.Dialing
OutsKle nf any digits required by Ihe requested security mellsures, service shall DOt require the dialing of uddilionlil
digil'J beyond the one (I) and the ten (10) digits (three digjl NPA, three digit NXX, and four remaining digits oflhe
number) normally dialed for North American calling. Use of dial-around carrier selection shall be restricted.
2.2.9
Adminittratlve I lllvestiglltive PCs
The Contractor shall provide and maintain Administrative I.lnvestigative PCs which shall be turned over to the state at
the termination oftbe contract. The State shallrcceive such including aU software and periphera ls as considered
inclusive in the system. The State shall not be held responsi ble for any damage to equipment. All call records, cali
reco rdings and related records shall be Stzlte property and remai n with the State at the tennination of any contmct.
2.2.9.1 Administrative I lnvntljlative PC Specifications
The Contractor shaU provide a minimum of twelve ( 12) administrative I investigative PCs for State employee usc. Six
(6) shall be located at the Department ofConectioos faci lity on 28 1 North State Strut in Concord, one (1) at !.he Shca
Farm located on 60 Iron Works Road in Concord, one (I) at !he State Prison fo r Women located on J 17 Mast Road in
Goffstown, two (2) at the Lakes Region Facility locate-d on 1 Right Way Path in Laconia, and two (2) at the Northern
New Hampshire Correctional Facility in Berlin.
Included in the above count an: one (I) notebook PC at each oflbe following locations; Department ofCorrecriolu
facility on 28 1 North State Street in Concord, LU:es Region Facility located on I Right Way Path in Laconia and the
Northern New Hampshire Correctional Facility in Bertin.
1.2.9.1
Hltrdware Requirements
All locations ~hall be networked to allow monitoring and restoration ofrecorcl5 from any Administrativelln vestigative
PC. The prinuuy use of these l'Cs shall be fo r State investigator staff. All PC work stalions and notebooks shall be
indusb)' standard equipment, including lhe following minimum specifications:
3 GHz (2040Hz or better for notebook) Pentium IV (or equivalent) Processor
3.5" 1.44MB Floppy Drive
80GB Hard Disk Drive
lntegf!.led 10/100 Network Interface
48 x 32 CDRW/DVO ROM
2 Buncn OpticaJ Mouse with Scroll (lntegrllted into keyboard on noteboOk)
Keyboard
lOB RAM
Windows XP File System
17" Flat Pane l Color Monitor
Laser Printer with Print Cartridges
lrimJlc rod P",. ItleWlo,,"CS.,.".iee,,,-,~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~lP...
<:<JI.'.;I[iill
pes (inclusive of notebook) must include all addition.a.l hardware or !ofhvM'e requ~d to network a ll PCs and meet all
functional requirements of this docume nt Contractor shall maintain and repair any failed hardware or softwlll'C
throughout the duration of any resulting contract
2.2.~.3
Netwo rked Sc"'\ce
Administrative I lnvestigative PC:s :shall be networked with services at all State prison locations., allowing accC$s to data
at any location from any terminal. All costs for related service.s shat! be paid by the Conlnctor. [This requirement does
not include network connectivity to the Department ofColTeCtions WAN.)
2.2.9.4 Functional Requirements
Contractor equipment shall be provided with the following operating feature! available through any Contnu;tQf provided
AdminisO"arivcllnvestigative PC at any State location:
•
•
•
•
•
•
•
•
•
..
•
•
•
•
"
•
•
•
Access to any can record and voice call recording of inmate telephone services at any location;
Acce!S to call record database files on a call by call basis;
Access to call record database tiles on II per inmate batis (pIN number look~up);
Access to all inmate data including name, allowed numbers and disallowed numbers;
Real time system monitoring of va icc conversations and call records. Call records may be available only after the
completion of calls.
Ability to retord c9ln conversations on CD in an audio fonnat, to be played on common commercial music CD
players;
Secure II.CCeM through mUltiple passwords with a lock-out feature restricting access;
Management of inmate pTN codes and allowed called oumbers; inmates shall have a set selection of called numbers
as allowed by the DOC and system program.rn.ing;
Report capabilities of call detail reports by nwnber called, date. time, caller PrN and originating telephone;
Viewing and printing orcall detail records;
Realtime update of call block Bfld acceptance lists;
Realtime ability to disable and eoable phone opcration 00 an all phooe or per phone basis;
Ability to automaticalty:scan recorded calls for key words and phrases and have the .administrative tenninal receive
a prompt for the call 10 be reviewed based upon the detection of those words and phnues in a conversation;
Data entry and retrieval of records in ASCII and MS ExceVAccess compatible file fonnata;
Silent monitoring and recording of each call, with II time and date stamp at the point of recording. Recording sha!l
begin with the detection of an off-book condition by the called party. Recorded calls must be eMily retrievable and
achievable on audio compact disks;
Monitoring provided on a per call, dialed number, all trunk, scanned trunk or on demand basis; monitoring may be
done on either live or previously recorded calls;
Investigator notification via out-dial pager number or telephone number for watched call dialing (inmatc dialing of
defmed telephone number or dialing by inmate per PIN).
Continuous recording of aU telephone calls. The Contractor shall provide a sufficient number of compact disks to
anow recording of voice calls over a period 0[30 days at each AdminisrrativcJlnvestigative PC site location. Disks
shall become the property of the Department of Corrections once recorded.
2.2.9.5 Administratlvel1nvestlgatklnal PC Training
On site .training shall be provided for up to twelve (12) Administratorsllnvestigators using the PCs. Training shall take
place at each facility with Admirtistrativel1nvestigational PCs. Tl1I.ining shllll include operation and oper1ltor/user
maintenance of all equipment supplied. Training shan take place one week prior to system tumo{lp, the day of 1wTI-IJP
IIl1d 14 days thereafter to insure II thorough understanding oC the equipment by prison employees. Training shall take
plnce during each of three daily shifts as defmed by the Department of Corrections. Each administrator shall be
provided complete sets of training material including manuab and other materials. Training Sh3!\ include:
,.
•
•
•
•
•
Administrative Terminal Operations;
Reponing Options and Queries;
Inmate call process;
Communitating PTN assignment/change requests to administrators;
Troubl= reporting procedure;
Emergencies OpenttiOtlS- phone shutdown, reporting, services.
, !D ms!e
Ill" rex IekPhom ScajcCII
Pm 13 0(4 !
2.2.10 On Site Penonnel
Contractor shall man officeJ located at the Prison for Men in Concord and lit the Nonhem New Ha.mpshirc Com:ctional
Facility in Berlin (or alternate designated State location) to provide operational and maintenance support for the inmate:
telepbone system. Operational support shall include, but not be limited to, data entry for the establislunent ofoew
inmate accounts, programming of calling privileges and call restrictions. collecting and inputting voice samples of the
i.runat~ for idenriflcaoon and tracking purposes, entering and adjwtln& iMlate personal identification numbers (PIN)
lind training Corrections staff in the use of the Adminirtrative I Investigative terminals (PCs). Personnel mu:st be
iIruncdiatc:ly accesliible by e·mail. fax and lelephonc:.
2.1.1 I Department of Correction! Personnel Traln!na
Contractor sh"all provide on si1e training of system functional operations for groups of up to te n ( 10) cOCT~ional staff
immediately before and after system installation. Cla.ss.es shall be: a minimum of two hours each. and be provided fo r
each of the three employee wort sb ifts. A minimum of two cI~JI shill! be held per sile for each shift at the disclI..-tion
of the Department o(Conections administration. Topics to be covered shall include:
•
lnmtlte call process;
•
Communicating PIN assignments and change request!;
Trouble reporting procedures
•
•
Complaint procedures;
•
Emergency operations including telephone shutdown, reporting and ~ervicc issues.
Additional training shall be available on an '" needed basis to allow trllining of additional Slate staff at any time curing
the contract.
2.1.11
lumlte CompiaintJ
The Contractor shall accept and address ccmplaints from irunates who have anempted to use telephones and iailed to
complete calls due to any issue. Cootractor must uliliz.c complaint forms similar to the sample presented in Attachment
B Inmate Telephone Trouble Report (or similar fonn approved by the State).
1.2.13
Aceepblnce Tt:3ling
Acceptance tcsting shall be performed by the Contractor in the presence of the Depamnent ofCorreelions personnel
andlor their designated rcpresentative(s). Any failed service or service fearurc must bc conected within lhe tirneframe ~
stipUlated. in section 2.1 .25 Repair and Monitoring Practices.
2.2.14
011 lite Inspections
Contractor shall conduct site visiu once per week to perform system inspections and fTlllke all repairs as noce:ssary to
maintain equipment to contract specifications. Responses to trouble calls may constitute a site visit for the wcek
providing all equipment on the site is inspected and additional repair! are made as necessary.
2.2.15
Invoking
Contractor shall directl y invoice service usen based upon the called party num ber. All o;osts quoted in Exhibit B shall
be maintained. The State shall not be responsible to pa.y for, or maintain, any service. including maintenance and
support.
2.2.16
I'rep.id CaUini:; and Debit Services
Contractor shall otTer discoWlted call services through a prepaid call nndlor debit calling service. Contractor mus t
establish and maintain all such accounts as requested by customers at the Contractor' s expense. Contractor shall be
responsible for all communications with customers. In all cases, only costs defIned in Exhibil B Pricing shall apply.
No additional surcharge, one time purchase charge, acCOunl set-up fce or other related fees shllll be charged for this
service:.
Contractor shall allow called parties to prc-pay for calls received by them from inmates, or assigned to inmate acco unts
for calls to selec~d parties. Conln!.ctor shall offer discoUlltcd prepaid cal) sc:nrices through a prepaid d ~ b it system .
Contractor must establish and maintain all such accounts as requested by customers at the Contractor's expense.
Contractor shall be responsible 10 contact any such customers regarding service operation and lenns. In all cases, no
addit ional sw-charge. one time purch!l..!t charge. accoun1 set-up fee or other relaled fees shall be charged for this service_
Prepaid services shall be avai lable in dCllominadons "f $25.00 or less IUltl 51li1.11 allow b,llances as low as $25.00 or 1eS$
Contractor ~hall not add any additional charge for minimum balance acCOW'lts.
All accounts sball be crealed within the next bwiness day of the receipt of payment from the customer.
Automated system balances shall be provided by the Cootraetor in order 10 allow cus10mers to detennine remaining
account balances. Service shall be: available 24 houn per day. 7 days per week.
Accounts shaH be tenninBted immediately when requested by II customer, with remaining baJlUIces forwarded to
customers within 30 calendar days ofl;;ustomer reque't.
Prepaid and debit calling services shall be only allowed at the di~cretion of the State. Contractor must obtain Stllte
approval prior to implementing any such services. Sl:JVil;;es shaU be modified to meet Stnte requirements prior to
a.pproval and-implementation.
All prepaid calling and debit service cails shall be included in call reports provided to the State.
1.1.17
Additional Sendces/Equlpment Opention
The Contractor shall provide the following additional services defmed by the product offering titles, at no additional
C05t. Services shall be activated only at the direction of the State.
:U .17.1 Voice Stgnlture VerlficlUon
System shall include voice signarure verification Opmltion allOwing the voice print comparison of recorded calls to
stort:d voice prints for determination of voice sources.
l.l.l1.l Incoming E-m.1I Services
rfac tivated., the Contractor shal] provide the equipment and resoW""Ces 10 allow incoming e-mail to inmates through
printed hard copy distribution.
2.1.17.3 AdmlnbtnUve Sol'twlre
"The Enforcer" or functionally equivalent current generation administrative software with unlimited number of
simultlUleou5 users 9hall be provided by the Contractor. All softw:u-e and related hardware shall be maintained by the
Contractor throughout the duration of the contract and any extension thereof.
2.1.17.4 ADA Telet:ommunlutlons Device ror tbe DuUTdetypewrfter (TDDtrTY)
Contractor shall provide at a minimum, one TODfrTY device for each address location where inmate telep hones an:
inslalled. Devkcs shall meet all requirements of the American Disabilities Act (ADA).
2.]
Pay Telepbone Requlre·m en"
Pay Telephone Servke~ as required at State owned or managed locations including office buildings, leased facilities,
parks, and pfU"k and ride locations as noted in Attachment D. The Contractor shall be responsible to provide reports on
telephone locations, equipment used and telephone linc/circuit number used to provide services. Repon shall be due
within 14 days after in,lallalion with updates provided whenever changes are made. The Contractor shall not be
responsible to negotiate iellSCs for the required space to mount telephones. Service requiremenls include all
requirements noted in section 2.1 in addition to the following sections.
.
2.3.1
Stations
Each telephone station must be self-contained. Stalion5 must be designed for usc in high traffic IIreas. Telephone
stntions mlL'lt include stain resistant casing, metal armored bandset cord, moisture resistant keypad :ll1d concealed
fittings to prevent tampering.
l.3.1
Po,tlnls
Ba.\ic telephone operation instructioos with caU costs must be posted within 12" of each phone. Posting sball at a
minimum, be written in English, French and Spanish.
2.3.3
Operator lotu(Bce
Service must allow access to operator assistance and directory assistance.
:U.4
Noa·CIII Bloelting
The service nlust allow calling 10 any UKa! Exchange or area code. Calls must not be restricted by to LEC, CLEC,
DeC or reseller ofcal!cd location.
2.3.5
nll Accc.u
Telcphones must allnw direct access I() 911 emergem.), dialing without insertion of payment. No additional digits sbal !
be required other than 911 10 reach emergency services. Service must also anow dialing of any additional n II service
without r~s trict ion .
2.3.6
TelephoM
Sup~rt
C ontrnc~or
must provide toU fre e dial up telephone numberCs) for 24 hours per day,
~t!rvices.
36~
days per year support of all
PU,110(41
2.3.1
System Failures
The Contractor shall accept trouble reporu from usen and State contacts regarding the improper operation of
te lephones, failure of call completion or feature operations.
2.3.8
cln Compilinu
The Contractor shall accept complaints from called parties regarding failure of call completion for any and alt reasons.
This shall be inclusive of complaints due 10 lack of payment, location of called party service, Local Exch3.nge Carrier
(LEq or Long Distance Carrier (tDC).
2.3.9
Credit (or Flulty Call Transmission
C redit for calls sbalJ be issued when a caller anempts to place a call, does not get coMected, and yet is billed; or when a
cull is tenninatcd within 30 seconds of call initiation due to substandard transmission quality. Contractor shllll
reimburse costs offailed calls directly to users.
2.3.10
TolI','ree Actest
Contractor must allow access to toll free services without restriction.
2.3.11
Operationll Date
All services shall be scheduled in advance of cutover or installation. The Contractor shall clearly and concisely identif)
procedures and time schedules prior to service. All telephones and services shall be installed and operational on or
before durnl 21. 2007. Any 3.dditional lelephoneuhall be installed within 14 calendar days of request by the Slate.
2.3.12
Service Ioterrl.lptloDt
The Contractor shall notify the Telecommunications Scccion of any modificatioru or intemlptions of service during the
implementation, installation of or repair of any service. All scheduled interruptions shall be clXlrdinated with the State
contact person five bwiness days prior to scheduled interruptiOD. The Contractor shall be required to coordinate all
activities with existing Contractors in order 10 mllintain a smooth transition of service. Contractor shall imure thai no
telephone bank shall be lett without one operating telephone.
2.3.13
Telecommunications Dcovicu (or tbe Deaf
Contractor shall abIde by all requirements of the CWTmt International Building Code (!BC) including the installation of
Telecommunications Devices for the Deaf(TDD) at I'1dlroad and bllS te nninals and housing uniu.
2.3.J4
Incoming Calls
The ConlTal:wr shall allow up to 25% of all pay telepbones to accc:pt incoming calls at no charge. The Contractor may
limit incoming call duration to ten (10) minutes or more per call. The State shall define which phones require this
service.
2.3.15
Printed Telepboftt Directory
The Contractor shall provide and install a Local Exchange telephone directory attached to the telephone fixture at each
telephone instaJled. Directory shall be that ofll local tch:phooe directory provider.
(
(
(
..l.omIl, Aud Pay Ttl~Phone SuviQs!
PAge 18
3
or "I
STAFFING
3.1
Stale Personnel
The Slate shall assign a project manager 10 work with the Contractor to address all contractual issues.
3.2
Co ntractor Per!ol'm el
Contractor shall assign capable personne~ knowledgeable of the ContnK:lor software, hardware Md Internet access
service to facilitate all ~pccu of this Bid. Account Management and On Site Administrators shall be available during
State business day hours of 8:00 a.m. to 4:30 p.m. Eastern Standard Time. All other Contractor support penonnel shall
be available 24 hOUD per day, 7 days per week. Contractor personnel shall abide by all DOC policies inclusivt:
Attachment E Inmate Access to Telephone System.
3.1. 1
Account Manle-ement
The Contractor shit!! provide a primary Account Manager to work itt conjunction with the State and any othe.r
COTltractor regarding lhe installation or delivery of services and equipment. The Account Manager !hall be responsible
to review all contract requirements and ensure tbat all tenru and conditions are enforced. Manager , hall accept
additional service orders, verify billing. adjUSl billing erron, verify payment, regulate., and deliver, required rtpOlU. A
single poinl of contact shall be designated, responsible and accountable for all service and contnlctulli matters.
3.2.2
Technic.1 Support Enzineer
Support Engineer sha ll be responsible for delivering and installing any Contractor suppl ied hardware and software,
cOMecling to Contractor equipme nt, loading software and provide customer support.
3.2.3
Pre~ ln stallation and Post-Installation Technical Support
The Contructor Jlhall provide Technical Support personnel qualified to support and troubleshoot aU Contraclor
cquipment and ~rvice,. The representative must be trained in conducting site visits to ensure proper installation and
provi!10ning. Personnel mwt maintain equipment manufacturer and BICSI certification. Post lnstallation Support
penonnel must be trained in the continued operational s upport of all services provided by the Contractor.
3.1.4
Additional S«urity Review
Any Contractor or rulH:ontnctor personnel subject 10 security review must provide 10 the SlDle. reports indicating any
arrests or contaci with law enforcement agencies. Notification to the State shall be made prior to the next scheduled
return to duty. Such pcTllonnei shall also ootify the State if they have any relative or acquaintance under prison
supervision.
3.2.5
00 Site Administrator
Contractor shall provide on site administrators located at the Prison for Men in Concord and at the Nolthem New
Hampshire Correctional Facility in Berlin (or alternate designated State location) to provide operalional and
maintenance support for me inmate telephone system. Administralon s hall be present at work locations from Monday
lhTOUgb Friday, 8:00 a.m. through S:OO p.m., excluding State holidays. Adrninistrator:J shall be Contractor emplOyee!
a-nined to operate all functiotu of system administration and responsible to input any lind all information required for
inmate accounts, telephone call records and recording. Admini.stratOfS shaU be Te!ponsible to implement service
changes. system updates and re pair processes. The Administrator shall also support Investigators in the operation of the
Contractor systems and creation of i1d-hoc reports. Operational support !hall inctude, but not be limited to, dalD enll}' for
the establishment of new inmate .accounts, calling privileges, call restrictions.. collecting and inputting voice samples of
the inmates for identification and traclcing purposes, entering and adjusting inmate personal identifi cation numbers
(PrN) and training Corrections staff in the use of the Administrative I Investigati ve terminals (PC,) and assist
in vestigalor5 in searching oc loading files. All requests for operational support activities shall be compkted within 48
hoon of request unle" longer time periods are requested by the State.. Admin istrator sball abide by all Department of
Corrections regulations inclusive of the policy defined in Attachment E.
3.3
Con lacts
The Contractor shall maintain a li$t of addresscs and telephone numbe rs of the principaJ conlacl{s) for each item listed
below. Such lisl shall be fonvarded to the Stale and updated as changes occur.
• Tro ubl e~s hooting and routine repairs;
• M ajo r outageltrouble reports;
• Escalation procedures;
• Payments rutd accoWlting records;
• Terms and I:ollditions.
·
InmAU! ur;d PlY JclrnltorJr Swigs
Pyc 19oe 4'
3.4
Security Review
Prior to providin& service to the Slate and entering any Stale fac ility, Contractor andlor subcontractor employees must
obtain ~urity dearance from the State. Each employee's name, date of birth and social security nl.lmber mUll be
provided to the State. No Contractor employee .rhalf be allowed on a job slle wlthour first oblQil1iltg such d eartmce fo r
Ihc life 0/ o"y resulting contract and exttru{ons thereof. These terms art: inclusive of any subcontractor or other
personnel providing services It State facilities. The determination of acceptance shall be solely lhe State', decision.
'l1le following security requinments apply:
•
Employee agreements allowing bxkground cbecks shall be exclwively the re3ponsibility afthe Contractor.
The State may require that a Contractor employee be precluded from entry into any facility . The Contractor shall
•
replace any such employee working at such locations as directed by the State. The Slate shall not be responsible
'to justify this aclion to the Contractor or Contractor employee.
The Contractor shall provide ~n notice to the Telecommunications Section ofllnY changes of Contnctor
•
employees providing service 10 the State, lind obuin lI uthorization from the State for acceptance 10 bwineSJ days
prior to service provisioning by sucb employee.
• AU Contractor persoMei must comply with the individual State facility security requirements in which they ue
perfonning services Wlder this contract including sign in&: requjred log Wout forms.
•
Should installation personnel be rej~ed by the State. the Contructor musl provide replacement persOMei
immediately in order to meet a.s.signed installation dates.
3.S
Status of Coat rae tor Employees and Subcontnctors
Contractor employees and subcontractors shall be independent of the State in all respects and in no way considered
employees of the State.
3.6
Contractor Employee ReasSignment
The State reserves the right to require the Contractor to train, COWlsel or reassign lIny personnel (including
subcontractors) whose actions or appearanCe arc not consistent with the standards of the State Ill\d in the best interest of
the customers utiliz.ing. the Contractor services.
3.'
Picture ID
Contrat;tor shall provide employee picture ID badges including the company name and compllny contat;t telephone
number for each employee .servicing the State account The ID shall be worn by all Contractor employees white
servicing the State. The State shall retain the right to disallow service and site access to any employee not d isplaying an
ID badge. All costs Of acq uiring such badges shal.l be solely borne by the Contractor.
3.8
English as a Major Laugu.ge
All Contractor and subcontractor personnel interfacing with State employees sball be fluent in the English language as
corrunonly used in business. Ally Contrnctor and subcontractor employee who cannot be understood by Suue
employees shall be removed from the State accounl and replaced with acceptable personnel.
3.9
Department ofCorrectiool Rules 01 ConduCI
Any ConlraCtor lind subcontractor employee working at a Department ofCo!T'ections (DOC) location shal! abide by th~
Rules of Conduct for Person! Providing Contnlcted Services as defined by the OOC. The following ite ms apply.
3.9.1
Engaging With Prisoners
Engaging in any of the following activiti« with persoos under departmental contJo! is strictly prohibited:
Any contact, including t;orrespondence, other tha.'1 the perfonnance of services for which the service provider is
contracted to provide;
•
Giving or selling of anything;
•
Accepting or buying any1hing.
•
3.9.2
3.9.3
Intodcatioo
Any person providing contract services who is fOWld to be under the influence of intoxicants or drugs shall be removed
fac ility grounds and barred from future entry to NH Departmeut Of COfRCtiOIl' prop!:rty.
fr ) !TI
PosseS5ion or COlltnbllnd
Possession of any item considered to be contraband!lJ defined in the New Hampshire code of Administrative Rules, f>J.rl
COR ]07 is. violation of the rules and the laws oflhe State of New Hampshire and msy result in legal ac tion under RSA
622:24 or other statutes.
pURZQoUI
3.9.-4
Emoeracncy Shu.tlonl
In the event of any emergency situation, i.e., fue, disturbance, etcetera. Contractor employee shall follow the instructions of
the escorting mff or report immodlately to the closest available staff.
J.9.5
Policy. Rula and Rcplatlon.
All rules, regulations and policies of the Depanment are designed for the nfely of tile stafT, visitors and residents, the
security of the facility and an orderly flow ofneceuary movement and activities. Ifuruure or any policy and procedll:l"e, ssk
for assistance from a staff member before proceeding any further.
3.9.6
Harassment and DlscrimlDatlon
Hua.ument and discrimination directed toward anyone based on sex, race, creed, color, national origin or ago are illegal
under federal and state laws and shall not be lolerlUed in the work place. Maintenance ofa discriminatory work environment
is also prohibited. Everyone has a duty to ob3erw Ihe law and sball be subject to removal for failing to do so.
3.9.7
Rtsponslblllty 10 Facility Admi.irtrator
Durinl the perfonnance of services the Contractor and their emplOyee! are responsible to the facility administrator, and by
virtue of a contract with the State of New Hampshire a~ 10 abide by all the rules, regulations, policies and procedures of
the Department of Corr«tions and the State of New Hampshire.
('
3.9.8
Contraband
The possession, transport, iJJtroduc1ioD, use, sale or storage of contrablU'ld on the prison grounds without prior approval
of the Commissioner of Corrections or his designee is prohibited under the proviSion ofRSA 622:24 and RSA
622:2j.ContraClor and alt employees thereof agree to the following DOC definitions of Contraband.
(a) Any substance or item whose possessioo in unJawful for the person or the genera) public pouc.uing it including but nol
limited to narcotics, controlled drugs andlor automatic or concea.led weapons poS5C~sed by those not licensed to have
them~
(
(b) Any firearm. simulated firearm, or device designed to propel or guide a projC(;tile against a person, animal or target;
(c) Any bull ets, cartridges, projeclilCi or similar items designed to be projected agamn a person, lIJlimal or target:
.(d) Any explosive device, bomb, &renade, dynamite ·or dynamite cap or detonating device including primers, primer cord,
explosive powder or si.milar items or simulatlonl of these items;
(e) Any drug item, whether medically prescribed or not, in excess ora one day supply or in such quantities that a penon
would suffer intoxication or illness if the entire available quantity were consumed alone or in combination with other
.
.
available substances;
(f) Any intoxicating beverage;
(g) Any tobacco products;
(b) Sums of money or negotiable instruments in excess ofS tOO.OO;
( i) Lock-pickinj; kits or tools or Instruments on picking loeb, making keys or obtaining sUlTeptitious entry or exit;
0) The following types of items in the possession ofan individual who is not in a vehicle, but shall not be: contraband
nored in a secUTcd. vehicle:
• knives and knife-like weapons;
• clu\>3 and club-like weapons;
• map' of the prison vicinity or sketches or drawings or pictorial representations of the fncilitics, it!. grounds or iu
vicinity;
• pornography or pictures ofvisilan or prospective visitors undrtssed;
• radios capable of monitoring or transmitting on the police band in the possession of other than la..... enforcement
officialS;
• identification documents. Iicensel and credentials not in the possession of the penon to whom properly issued;
.. ropes, .saws, grappling hooks, fishi ng line, masks, artificial beards or mustaches, cutting wheels or string rope or
line impregnuted with cutting material or similar items to facilitate escapes;
• balloons, condoms, false-bonomcd contain~ or other container' which could facilitate transfer of contraband.
..... .____________________________________________________________
~ m u c~d f~c.,.
b.m<
""S"
I
3.9.9
i~
..' .'Clo.(CU.1
f'~
Searches and InspecUons
Any person or property on state prison grounds shall be subject to search to di!cover contraband.. Travel onto prison groWlds
sha.1l constitute implied consent to search for contraband. In such cases where implied consent exists. the Contractor llIlJ/m
visitor shall be given II. choice of either consenting to the search or inunediately leaving tht'i prison grounds. Nothing in lhb
rule however, prevents non-comensual searehes in situations where probable cause exists to believe that the visitor is or hltd
a.ftempted to introduce contraband into the prison pursuant 10 the law of New Hampshire concerning search, seizure and
arrest.
All molor veb.icle! p3l'ked on prison grounds shall be locked and have the keys removed. Custodial personnel shall check 10
iruure mat vehicl~ are locked and shall visually inspect the plain view interior of tile vehicles. Vehicles discovered
unlocked shall be searched to insure tha1 no contraband is present. Contrab!llld discovered during searches shall be
oonfisuted for evidence, as shall contraband discovered during plain view inspection!.
All penons entering the facilities 10 visit with residena or staff, or to pc.rfonn services at the fac ilities or to tour the fac:liues
shall be subject to having their pmons c~e<:ked. AU items and clothing CI'lITied into the instirution shall be searc hed fo r
contraband.
3.9.10
<.
Confidentiality or Infonnallon
111e Contractor must abide by illl rules, regulations and laws of the State of New Hampshire and the NH Department of
cOrre<:dons that relate to the confidentiality of records and all other privileged i."fonnation . All Conlactor agents, actillr,
through the Contractor organization shall not discuss any confidential or privileged information with fwnily, fri ends or MY
j>errorul not professionally involved with persons undl:r the supervision of the NH Deplll1ment ofCorrcct'ions. DOC 51alf is
fully aware that if they are approached by anyone outside ofthc NH Department of Corre<:riOIl$' employ who req..Hts
in fonnation, they I1l'C 10 immediately contact their supervisor and the appropriate NH Department ofCorreclions ' staff. A 1)'
violatiun of the above may result in contract cancellation and any and all contractual obligations.
Pove
22 0(41
Contractor shall pmllide services ba~ed upon a call access fee (fixed cost to complete a call ) and per-minute fee
appllcable). Calls shall be categorized by call termination location as follows:
(whe~
Inllli!e Md Pay Icln!booC Srryjm
EXHIBITB
PRlCING
t.
Loul Exchange Calling: Calls made within the local exchange of the telephone, eon~ist.ent with services provided by
the current Local Exchange Carrier fOf that location. Only an acces~ fee , hall be charged for the first five minutc.~
of calling. Per minutc fees after the first five minutes of calling may be charged.
lntn~LAT A
(In-Stllte) Calliog: Calls within the 603 (LATA) a~a code
Hampshire . Conmctor may charge access fee and per minute rates.
eCl",~idered
as all of geographic New
Calling to Areas within tbe Urutt-d State.: Calls to anY',vhere in the contiguous United States. Contractor may char.;..a.ccc$s fee and per minute rates.
Non-Contiguous US State CaUs: Calis outside of the contiguous states of the United States shall be the lowest
charged to any Contractor customer for calls of same type to same location. No additional niles other than that
charged per prellalling law in the country of call termination shall he charged.
Pay Telephonel Only:
Maximum rate to establish a collect or third number charge call: $1-50 Maximum per minute fee: S.2S.
Maximum rate to cstablish a person to person call: $3.55. Maximum per minute fee: S.25.
Max imum rate to establish a toll free number cal.l or use a calling card: $1 .00. No per minute charge ~hall appl y.
\
2,
Rat~
shall be exc1u~ive of state and feden! taxes, PUC or FCC charges and, charges of other regulating government
Quoted nltes shall include all other call costs, Md be fixed for the durntion of the conlmct. Failure to comply with
Ihese requirements shall constitute contract default.
agenci~ .
3.
Per minute rate charges shall be bas:ed upon chargeable time. In all cases, chargeable time begins whc::n cal! connection is
~s tablished between the calling telephone and the called t(;lephone. On person-to-person, third party and collect calls,
chargeable time begins when connection is established between the calling person and Ihe particular person or station
specified by the caller. Chargeablc time shall cnd when the caUing telephone hangs up thereby releasing the nc::twork
connection. If the called telephone hangs up but the calling party does not. chargeable time shall cnd.
4.
Call establishment costs shall only be charged for completed caUs to tbe intende1i telephone or pany. No charges shall result
from incomplete or unanswcred calls. Calls resulting in connection to answering machines, voice mail or similar s..-rvices
shall bt: billable if reached from a pay telephone. Inmate telephone charges shall not result due to the positive call
acceptance requirements dcfined within this contract.
S,
The Contractor shall prollidc pay telephone services loeated throughout the state with a fixed 20·/0 commission
paid to th e state based upon gross charges. exclusive of federal FCC, PUC o r other Government imposed fees, taxes or
ch arges. No payments ~hall be due the Contractor by the State. All fees for services ~hal 1 be charged to parties for m:eiving
or initiating calls.
6.
The Contractor shall make monthly paymentS to the Department of Corrections for inmate services at the Department of
Corrections locadons based upo n the following table.
Montbs from Contract
Initiation
I through 24
25 thro ugh 36
37 through 60
Payment nates
23 of Each Month from
Se plJ::m~r 2007
throujtn Au~ust, 2009
23 of Each Month from September 2009
through Augusl, 2010
23 of Each ~;th from September 2010
throu August, 20 12
Monthly
Payment to State
$20,000
$23,000
$25,000
EXHIBIT B
PRICING
(Cont inued)
7.
Payments shall be: made to the Stale: for pay telephone services based on service: month. starting on lhe 23.-;1 of thc mOf,th,
endi ng o n the 221>1 oflhe following calendar month (i.e. August 23 through September 22, September 23 through Oc:obcr
22, October 23 through November 22, etc.) per the fol lowing schedule.
Service Dliln
August 23 through Septembet" 22
September 23 throu October 22
October 23 throo Novc:mher 22
November 23 throu h December 22
December 23 tN-ough January 22
2) throu
F,b
22
"nu
FebN
2J throu h Ma.rt:h 21
Mar;h 23 through Aprill2
April 23 lhrou Mayl2
MOl. 23 thro u June 22
June 23 Wou l ui 22
July 2J th rough AugusQ 2
'.
••
Pa meet Due Date
Octoba22
November 22
December 22
Jamlal)' 22
February 22
MilI'Ch 22
A ri l 22
Mayl2
June 22
lui 22
Au -,22
September 22
Inmate Telephone payn)t;nt.~ shall be made by chcd, payable to;
State o f New Hampshire, Oeputment o f Com."Ctions, Division of Administration
!O5 Pleasant Street
PO Box 1806
Concord NH 03302·1806.
9.
Pay Telephone commission payment sball be determined by address "owner" o ftele phonc locacio n. Cum:nd y. cummissiol.
payment fo r telephones within State Park arca.~ shalt be by check, payable to;
State o f New Hampshire. Department of Resources and Economic Development
Office of the Commissioner
172 P embro k~ Road
Concord, NH 03302-63 12.
Commission paymenl for pay telephone.-; outside o f Park areas shall be by c heck, payable to:
State o f New Hampshire, Depanment of the T reasury
clo Department of Administrntive Services, Telecommunications Sectio n
Room 408
25 Capitol Street
ConcordNH 03301·63 12.
Commission check delivery location may change dependent upon alteratio ns in State polic y o r lesi.( lation.
"u e 2-! 0(41
EXHmITB
PRICING
(Coolinutd)
10. COST Of S[RVICES
The Contractor shall provide Inmate Telephone and Pay Telephone services ba.~ ed upon the fo llowing prices. No payments shall
be due the Contracto r by the State.
INMATE COLLECT CALL AND PAY TELEPHONE PRICES
cau Type
Inmate.Telephone
eM. to Establish
ID~t.e TCl~ph~~e
cauMInute
CoSt per ..
:.
cau
Locol
Elcbaoge
.. ." p~y T~eph.one.
Cost to EnaliUsb a
.cAiI
ill
. Pay Telephone
, Ca~rCOst per
-Minute" .'
$.25
(No charge for first 5
minu tes of call)
(No charge for fi rst 5
minutes o f call)
(DtrK-LATA
(In State)
IDter-LATA
(National Slue
10 Sla tt)
INMATE PREPAII) CALLING AND DEBIT PRICES
Confrn.clt) r shall provide prepaid calling and debit services as defined wi thin. Only costs as noted below shall apply. Contractor
,hal l n(lt be allowed to charge addi tional processing fee s including one-time account stan-u p fees.
C.U Type
Inmate Telephone Cost to Enablish
cau
Inmate Telephone Call Cost per
Minute
Local
Elcbange
$.50
lotn -L\.TA
NQ Charge
ill
No Charge
ill
On S i alt)
ill
(No charlie for fir-a 5 minutes of call)
Inler-LATA
I,
(N ational
Slat~f~O
Sia lf
.
••____________________________________________________________P~B~ll
JJnn~"'<'.oo"UP,
.","
""d"ep.h"W>ruc'.'oNwic"'
EXHIBITC
I.
Plll"llgT8ph 8 of the forgoing contract shall be modified to include the followin g language, as fu ll satisfaction ofthc
contractor's obligation under thai pW1lgrnph.
8.2.4 Pursue its remedies under the performance bond; and
8.2.S Treat the agreement II.li breached and pursue any of its remedies at law, or in equity, or both.
2.
Paragraph 14.1.1 oCthe forgoing contract shaUbe modified to provide for insurance as described below, as full
satisfaction oflhe Contractor's inSUlllJlce obligation under that paragraph.
Comprehensive General Liability including broad form property damage, premises operation, products and
completed operations. owners and contractor's protective, and independent eonmelOrs in amount of $2,000,000
pec occurrence;
Automobile coverage of Sl ,000,000 liability and SlOO,OOO bodily injury by accident per employee;
Workers compensation and employers legal liability;
The State of New Hampshire named as an acditional insured.
J. Tht:re are no other special provisions of this contract
\
!.uJllloIC and Pay Telephone; Services
Pu e 26 0(,.41
ATIACHMENT A
POSTING
Contractor shall post abbreviated dialing instructions on each inmate telephone containing same or simi lar information as
provided in Attachment A
DIALING INSTRUCTIONS
Pick lip phone
Press 1 for English
Press 0 to make II. call or 1 for inStructiorul
Enter identification #, Dial 0 + Area code + number
INSTRUCCIONES PARA MARCAR
Levante eJ telefono
Para Espanol marque 2
Para una l1armJda de cobrar marque el 0 0 marque 1 para instrucciones
Marque su nwnero de identificacion, marque 0 y la area de codigo y numero de telerono
lE CONSIGNE SElECUONNANT
-Decroche Ie te l~ phone
Prea.e numera 3 pour Francais
numero 0 pour frais vires OU Presst numero 1 pour des instructions
Entr~ l' identification #. choisi 0 + Indicalif + Le Nombre
Pre ss~
,'.
.
","~m~"~'~""'!lr~""T~'~I,~ph~9~~~S~'na~iS~"'-
~,
_ _ _ __ _ __ _ _ _ _ _ _ __ __ _ _ _ _ _ _ _ _ J:~.Lolli
ATTACHMENT B
INMATE TELEPHONE TROUBLE REPORT
(
Contractor shall utilize inmate telephone trouble reports containing same or similar infonnation as provided In Anachment B.
Crunpus: ________________________________________________________________
Report:
Date:
Time: ________ Plerson Filing: __________________________
Location of Phones(s) Experiencing Trouble:
Descriplion of Trouble: __________________________________________________________
PRIORITY LEVEL:2
(4 hour response aRer notiflCfltion)
One entire hOlls ing area (full telephone bank) is not operational
o
TO BE COMPLETED BY CONTRACTOR
Descriptioll of Repair to Correct Problem:
Date Tech on Site:
Time Tech on Site:
Date Trouble Cleared:
Time Troub le Cleared:
T ech Signature:
~
Form sha/J be proy;ded in duplicate.
One copy 10 remain with slle contact
One copy to be rela/ned by Contractor,
--
ATfACHMENT C
REQUIRED REPORTS
Contractor shall provide reports for telephone usage containing SilIfIC report infonnation as provided in Attachment C Required
Repons,
REPORT #1
STATE OF NEW HAJ\Il'SIURE INMATE SERVICES
SUMMARY OF COSTS BY LOCATION
"Current Month" U,age
I'
New Ihmpshire
Correctional
"
Totals
II
7,782.88
IS5.66
41. 17061
40
19,288.12
385.76
96.44175
62
30,038.02
600.76
96,89919
246
130,692.97
2,613.86
106.2554
IU.:J'ORT #2
STATE OF NEW HAJ\Il'SIURE INMATE SERVICES
SUMMARY OF CALLS BY LOCATION
"Currtnt Month" Usage
InmA!, W!d PlY TekplulOCSmicu
ATIACHMENTC
REQUIRED REPORTS
I
(Continutd)
\
REPORTN3
This report must be available for eacb State prison.
STATE OF NEW HAMPSHIRE INMATE SERVICES
SUMMARY OF SERVICES FOR CONCORD PRlSON FOR MIN
"CulTent Month" Usage
(
Lnma!e I!1d elY T£Ic;hOlK Sm ites
ATTACHMENT C
REQUIRED REPORTS
(
(Continued)
REPORT #4
This report must he available (or each State prison.
STATE OF NEW HAMPSIDRE INMATE SERVICES
DETAILED COST BY TELEPHONE FOR CONCORD PRISON FOR MEN
"Current Month" U,age
I.
, I
,,
Pm JIQ( 11
IDmIUC u>d PlY IcI;pbQDC Servim
•
'.
Puc 32 0(41
... . T~lepho n e ' -' .. '
. _' (¢:6tJe or station ~ilmbet.) · •
.' , .
SHU·E
" m~"
, Ibc:o
..
.'
..'Ftt
, ,"
Gb'~~~.!,d
T~:rt" '_~ _
'
136.89
2 .74
SHU·F
J3~.O'
6.60
SHU·G
263.94
5.28
SI-ru·H
32U2
6 ,5 7
SHU·l
312.41
6 .25
SHU·K
43.1 2
0 .86
SHU-L
158.93
3. 18
SHU·N
14.21
0 .29
sPu-o
0.00
0.00
.
229,76
4.60
SPU·E-RIGHT
20 1.46
4 .03
SPU·F-LEfT
260.] 1
5.21
SPU-E
SPU·f-RIGHT
41 .$]
0.83
spu·G
29:5.49
5 ,9 1
SPU·H
122.64
2.45
50.96
1.02
S1],583.95
$1471.68
SPU·1
Total:
~ mmm4&crnkQ Mn c ~av~
niC"'LI
(
________________________________________________
-1P~q~
c ~
ATTACHMENT D
PAY TELEPHONE LOCATIONS
Contractor shall lostallnd reta in pay telephones .t all locations noted below unless otherwise di rected by th e
State, th r oughout the d uratio n of the contnct lIod any utension tbereof,
'
"
..
:,~
;
'.
,;1 ·
"
,
(nm&1 C."d Pn Tclm!lone Sc;MoU
Pnd4o{41
AITACHMENT D
PAY TELEPHONE LOCATIONS
(
(C9;Dtlnued )
..
,
..
.
,
. .•,["{t', '.,· /;;.. )~t ,
...:-..
,
.. ,
.....
1 " ,.,
,;,,'s: ->.-;:,.__
,OT"'"
')-"'-' ~
1' 7F~M"~._~~------~~~
~_-1
,. "".
C""",
I Nfl T~h INri ••
I NH T~h IN,''''''.
I NH'~ " wri.... S=""
I NHT~hL'''' ••• S""", flO'
Co."",
I"
."""'"
Co._
I"
c.="
1
I ",,'"
1 NHT~"
,
"Lob"
I NH T"", ""'M..
1 "IT~'
"",....
"Lob"
.....
I NH T~h ""'M•• North flO ' """" " ' "
I Nfl T~h ••dM•• ",,,,, HO' "=d fOro'. C w..,
1 NHTod>
;
•
,~w~~~.
,,
C-d
I"
Co=Id
I"
I"
COOOO<,
C""",d
I"
Coo"'"
I
Coo~d
21
,Dm, Rd
I c,""'". Pri~
Im
'HOOK
I North "'" ]100 K
I North "'" HOOK
1 '"
N . ' '''' " ' "
Im
N. " •• " " "
""""'
"
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C-"
,om..
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"""ro,d
I ",
Co.ro,d
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Co'ro,d
Co.ro,d
eo_
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Coo"'"
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Sb"Ct1
I'"
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Cm ~d
I)3H~._
..
Coo"'"
C_d
I 31 "'"" , ....
. Lo~
C _d
N. , " " , . ' "
I '" N.
I '" N.
I North
Cm"'"
C""",d
c -d
1 ,,' N. ' ' ' ' ' " ' "
1 North
<:0="
I 2IFMK'"
I"
I '''i<''~ ,~".'"
WoIk_ 8,'16".
,
~",''N.';'. on
. ~ _ ___
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c._
""'~d
I '"
;
,
C..oo'"
C...~d
OiOiOnl
'0)"67 IS'
"""""
Inm;Uc NJeI Pay T;lephooe Service;
rrageJ' of4!
ATTACHMENT D
PAY TELEPHONE LOCATIONS
(Col1liuued)
'. :f.S!Ui'r.e'o't··
tiQDt
T,i'9
;~~'m"',*): '
.
Sit e'hOtafioli:!': .
.;, . " , .
..
.
" I .... ,',
'; , " .
,
,
"
,
.
.:'
:,;"~;: r,'
.; !-.':' ;'
'"
.
es.. ".
"".' ~,',r' :s·
". 1:~~
.,
"
"
,
,.
'"C ."
.
"
.
. NeW-":[:'
Hilnir.·sh'lre
r
.'Gitylf.b'iivn
6032245~2
'.
NH Slite Hcnpital, Ward C, Fim Floor
60)2246159
NH StalC" Hcapital, W.d E. Fint Floot
)6 CJilllOn
60)2246'0$
NH Swe HOJpital, Wn H
)6 Ointon Strut
C_,
,'J "
\
•
. ",
'
,0.
)6 Clinton SI1'"I:oe1
S~
Coneord
COfIcord
6O)22S9131
NH T«iIlnstitutc" WeltllCu COlter
4 INtiMe Drive
Coneord
6032ll4O79
Dept of Rn'cnlle l.obby
4S Chene!! Orin
Concord
60322$8944
Tobey BuildinL Second floor Salim
4' South Fruit Street
Co_'
60322498.40
Shea FIImIS
60 Iron Works ROid
eo-,
6032162066
She. Farms
60 lion Worb Road
ConCOfcl
6OJ22tt961)
Shell Fums
60 Iron WOIb Rotld
""'~,
6032280904
She. FIJl!l$
60 Iton Wones Rolid
ConCOfd
6O)211ll409
~ptofT~iportaDon
7 Huen OriVII
Concord
60)2269606
YdJow House, B.ck Porcb
89P~tSIrW
Con...... d
6032211496
Spurlin, Bui Idill" Outsi~
95 Pleuant Sllnt
<':~d
60321617S2
Ho...-ard Recrwional Cenlef, Second Floor
99 Plel.W'lt Sllnt
Co'l(;(l(d
6032269624
part-.t: Ride., Rou\II: 89 Exil 2
Ointcm Stnod
Co"cord
6033~69703
N. Con",.y Reat Area Intervale
Route 16,36.54 White Mountllin HighWIIY
CoIl'' ''Y
6033569509
Coll""a),
Carrol Cow"y CoW1 I Conway
Route 302 JS E Conway Road
60)432448.)
Deny Diftriel COJf1
10 Mannilll Sb"oe1
6OJ74'1)1iJ
Doyer Disviel Coun. Fint Floor
2~
60374!n7S1
Oul$ide OoYuTrlin Station
1] Cl'Iestnlll Stred
0....
60)7497748
Dc¥crT,...in Stalion
3] CreatnY! SIfCet
60374297&5
Re,istry orMV I Duvu
SO Boston HMtKlr Road
""'"
6037429770
DoyerTolls Narthbound
SpllUldina Tumpik.c
Doyel
6037429767
Doyer TolII SI)lllhbouDd
Splllidina Tl,IITlpikc
Doyer
60386124\6
UNH Train Station
SO ColICIiC Road
Dur...,"
6036199809
I'm; & Ride I Eppina:
RIl'II' 123 Calef liighwly
Eppilli
6017}ti4794
Eplom Rest Are.
1347 Dover Rold
Ep!(lm
60341Z9882
MollidBcwock Stale Park. Quoide, RighI al Bulletin Bov4
1437 Berlin Road
6014123315
UmbqDllAke Camp
"""'" 2.
6038239911
CIIMOn Mounllin
Exit 348 Route 93, 2 F(JllC(lrlil PIIrkw'y
6031235269
CaMoo Mountain SwnmiI Bldg
&.il 148 Route 93, 2 FllIIlCOni. Putw,y
Franwn il
603Ul9966
Peabody Slope, Rov!e 93 Exil J4C
2 Route IS
franconi.
6038U9973
Peabody Slope, Routt 93 Bxit J4C
2Routc 18
Franconll
6039341 02 1
Frvlidin Dislliet Cowt
7 H..,eoek Tcrnce
6036U924Q
GotTJ\OWII Womanl PriIWl, Enb"..ce Lobby
3 17 M&$l Raid
6Ol.l129&06
Gonic Toll Booth NofIhboulld
Route 16 Splutdilll T\UTlpike
Gooo .:;,/'Rod'reslCl
60333291107
Oonie Toll Booth Southbound
Route 16 Splukiing TlUTIJlikc
Goni~he:>lc,
603466"611
Moose Brook Swe Part-
32 Jimiown Road
St. Thomu Stred
"""
",""
0.. ..
&Tol
ErroVClllIbri d¥:e
F~ coni .
Frwu.lill
GoihloWll
Corium
1011111:' an d PlY TClsgbone Serv;ces
Puc 36 0( :11
ATTACHMENT D
PAY TELEPHONE LOCATIONS
(Coq!lnuedl
(
"
Ii
'I
,I
•
Pue
ATTACHMENT D
PAY TELEPHONE LOCAnONS
(
(Cggtjguedl
"
"
"
(
3? pf 41
Inw"c and Pay Tclel:bQn, Smiees
Pors]l 0(41
ATIACIlMENTD
PAY TELEPHONE LOCATIONS
(
(Cogtlgued)
i
"
•
!nml!!eACd Pay Idephons SgySI
Pm lQof4 1
ATTACHMENTD
PAY TELEPHONE LOCA nONS
(Ojmtigutdl
illm1t: uHl Pn Tdel!booc Smicci
Po«40Qf4!
ATIACHMENT E
INMATE ACCESS TO TELEPHONE SYSTEM
The Contractor shall abide by the following Department of Corrections policy and any
amendments or alterations throughout the duration of the contact and any extension thereof.
NH DEPARTMENT OF CORREcrJONS
POLICY AND PROCEDURE DIRECTIVE
CHAPTER
Resident Programmins
STATEMENT NUMBER
7,28
.
SUBJECT:
INMATE ACCESS TO
TELEPHONE SYSTEM
EFFECTIVE OA TE
04/15/04
REVIEW DATE
11/01105
SUPERCEDES PPO#
7.28
DATED
11 /01102
DIRECTOR'S INITIALS
ISSUfNG OFFICER:
APPENDIX ATTACHED:
MRS. LES DOLECAL. ACTING
COMMISSIONER
REFERENCE NO:
I.
II.
III.
TV.
YES
NO
See reference section on last page ofPPO.
PURPOSE:
To provide a policy for inmates access to public telephones.
APPLICABiLiTY:
To all inmatcs and employees.
PQLlCY:
It i~ the policy of the NH Department of Corrections to provide for irunate access to public telephones.
PROCEDURE:
A.
All inmates, except those in disciplinary segregation, serving a disciplinary sanction of loss of
telephone privileges or have tcmporarily had their telephone privileges suspended by the Warden, may
make outgoing collect telephone calls. Phone calls may be made to anyone on the inmate's 20'peTSOn
telephone list thai is willing to accept toll charges. Inmates may make calls that do not conflict with tbe
Departments programming schedule.
B.
Inmates in Segregation an governed by PPO 7.49.
C.
Inmates an not penniUed to access or use departmental telephones. The only exception
would be to place a family crisis phone (as defined in PPO 7.05) under direct supervision ofstafT. Once a
staff member receives infonnation regarding a family emergency, they may allow the irunate to make a
shon phone call upon the approval of the Unit Manager.
D.
The CUTTent telephooe system is designed and maiotained by Public Communicatioos Services.
Inmates are allowed to make collect ONLY csIls from the Inmate Telephone System. Three·way cal!s
lI.(e prohibited. Inmates making 3·way calls are in direct violation of the system'S design and usage
purposes.
•
Inmlle and PI.,. Icl;pbone $micq
Pmi l of f!
ATIACHMENT E
INMATE ACCESS TO TELEPHONE SYSTEM
(
(Conllnued)
STATE OF NEW IlAMPSIDRE
PERSONAL Al.LOWED NUMBER REQUEST FORM
This is my request to have the below listed nwnbers entered into the Inmate Phone
System on my acwunt. r understand that these numbers will be the only numbers I am
allowed to call and that jf any of the numbCrs I have requested are not valid, then I will
not be able to place calls to that number. I also understand that all calls are subject to
rl.."Cording and monitoring at any time. with the exception of calls to anorneys. A ll
nwnbers will be verified.
LAST NAME _ _ __ __ _ _ FIRST NAME _ _ _ __ _ _ M.l.
DOC.
Add (A)
Delete
I
in)
UNIT
FACILITY NAME
Name OlCalied Party
Relatlon:!hlp
Area
Cod,
Telephone
Number
2
3
4
5
•
7
8
9
10
"
12
13
14
15
I.
17
18
19
20
--
State of New Hampshire
,-.,
, .. , ..
DEPARTMENT OF ADMINISTRATIVE SERVICES
~
OFFICE OF THE COMMISSIONER
25 Capitol Street - Room 120
Concord. New Hampshire 03301
JOSEP H B. 80UCI IARD
Ani sIan! COmmiSSioner
(603) 271·3204
Ll NOA M. HODGDON
Commissioner
(603 ) 271 ·1201
CONSENt TO ASSIGNMENT
The N.H. Department of Administrative SelVices (' State ") hereby conditionally
consents to Inmate Calling Solutions, LLC, d/b/a IC Solutions aSSignment of the
Inmate and Pay Telephone Services contract approved by Governor and Council on
May 16, 2007 to Texas ICS Holdings, LLC.
This consent to assignment is conditioned upon Texas ICS Holdings, LLC assuming
full responsibility for performance of the entire aforementioned contract. including
but not limited to. any and all obligations and liabilities under the contract for the full
term of the contract.
Subject to the conditions contained herein, this contract assignment shall be
effective July 8, 2009
Name: Linda M. Hodgdon. Commissioner
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FAX: 60)· 271·6600
TOO A,cess: Relay NH 1·800·735·2964
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Texas ICS Holding, LLC
T exas ICS Holding, LlC ('"TX.ICS1, a Texas limned liability company, hereby transfers
and assigns all of no rights and obligations under thai certain Inmate and Pay
Telephone Services contract approved by Govemor and Council on May 16, 2007 (the
' Contract"), which was initially assigned to lX·ICS on July 8 , 2009, 10 Inmate Calling
Solutions, LLC, a Califomla limited liability company ("ICS,.
TenslCS Holding. LlC, by:
State of Now Hampshire
Dept of AdministnJlJve Services
omce of tire Commissioner
Michael R. Smnh, President
The N.H. Dept. of Administrative
Services hereby conditionally
consents 10 the foregoing
assignment
This oonsem to assignment is
inmate Calling Solutions. LLC, by:
conditioned upon ICS assuming full
responsibility for performance oflhe - '
entire Conlract including, but not
, J I 1/
limned 10, any and all obligations <111«
under the Contract for the full te~ ~_
"_"J
thereof.
Michael R. Smnh, Presidenl
-q£,
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Subject to the conditions contained
herein, this contract assignment shall
be ef!ec!iye Julv 1, 2010.
Bq~ tv-..CJJ. ~ P--"
LMt4.
NIIM& Tl'Je
2m Danbury stroot. $an AnlDnlo TX7lIlt1
6f. 6<f#dkt. t:b~/.J.rl...r
T: 210.581.8100 F: 210.ll2..at1$
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CONTRACT BOND
Bond No. 105595170
KNOW ALL MEN BY THESE PRESENTS, That we, Inmate Calling Solutions, LLC,
2200 Danbury. San Antonio. TX 78217 Contractor as Principal and Travelers Casual tv
and Surety Company of America, as Surety whose mailing address is: One Tower
Squan:. Hartford. CT 06183 are held and firmly bound unto the State of New Hampshire
in the sum arOne Hundred Thousand and No/IOO Dollars ($100,000.00) to be paid to the
said State of New Hampshire or its certain attorney, its successors and assigns, for which
payment, well and truly to be made, we bind ourselves, our heirs, executors and
administrators, successors and assigns, jointly and severally, tinnly by these presents.
The conditions of this obligation arc that whereas the said Principal has entered into a
contract with the State of New Hampshire through its Commissioner of Departmem of
Administrative Services for inmate and pay telephone services from prison f~cilities in
the State of New Hampshire.
Now the conditions of this obUgatiou is such that if the said Principal and his
subcontractors shall well and truly keep and perform all the agreements, terms and
conditions in said contract set forth and specified to be by the said Principal kept and
performed and shall also pay all lawful taxes and shall also pay all labor perfo nncd or
furnished, for all equipment hired, including trucks, for all materials used and for fuels,
lubricants, power tools, hardware and supplies purchased by said Principal and used in
carrying out said contract and fo r labor and.parts furnished upon the order of said
Principal for the repair of equipment used in carrying out said contract, thi s agreement to
make such payment being in compliance with the requirements of Revised Statutes
Annotated 447: 16 to furnish security there under and being in fact such security, and if
said Principal shall well and truly indt!mnity and save harmless said The State of New
Hampshire against aU claims and suits for damages to persons or property arising from
carelessness or want of due care, or any act or omission on the part of said Principal
during the performance of said contract; then this obligation shall be void and of no
effect; otherwise it shall remain in full force and virtue.
The Principal and Surety further understand and agree (1) that no modifi.cation or
alteration of said contract shall in any way affect the obligation of the Surety hereunder;
(2) that in case of liabilities not covert!d by said Revised Statues Annotated 447: 16 but
covered by this bond, then the provisions of this bond shal l control; (3) that Sect. 109.06
of the New Hampshire Standard Specifications as revised and as accepted by the
Principal and Sure ty herein, provides in part as fo llows: "No moneys, payable under the
contract or any part thereof, except the estimate for the first month or period, shall
become Jue and payable, if the Commissioner so elects, until the Contractor shalt sati sfy
the Comm issioner that he has fu!!y settled or paid for all labor performed or rurnished,
for all equipment hired, including trucks, for all materials used, and for fuels, lubricants,
power too ls, hardware and supplies purchased by the Contractor and used in carrying out
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said contrdct and for labor and parts furnished upon the order of ~aid Contnu;tor fo r Ihe
re pair of equipm ent used in carrying out said co ntract. and the Commi ssioner. ifhe so
elects, may pay any and all such billed in whole or in part, and deduct the amount of
amounts so paid from any monthly or final estimates, excepting the tirst estimate."
Signed, sealed Wld effective this Q.S..!h day of~. 2011·
Witness
eml~ r:::::rfL~
'+~:""-""1l'1'T.""""-;;=
c ere.r.
c e res ent
By1Siu
Travelers Casualty and Surety Company of
America
Witness
~ a.~~ :Juda /11----
(
Sandra L. Ham, Anomey-In- Fact
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AC KNOWLEDGMENT BY SURETY
STATE
OF
c~~I~;'~so~u~,~;
_ ___ _____
} ss
County
of
Sl. Ch;lrlcs
08_t~h_______ rlayof _____J_
u_n.~______________
Ont.his _____
a p~~ared
_ _ _ _ _ _ _ __ __
Sandra
__ L.
__
Ham
_ _ _ _ _ ___
2011
• k llO\\11 (0
. before me persollall}
me (0 be the !\Uomq'·m-Fi(c.l of
Tr a vele rs Casualty and Su ret y Company of Ame rica
, the corpor;'\rion
IIml cxt:cutcd the within illstfument, ami acknowledged to me t.hat su(h corpor;'lrioll c"cnlled
th ~ ~;lIne.
IN WITNESS \VHEREOF, I have hcrcUlltO set my hand and aflixcd Iny o nida! seal. ;u my otlicc III the <\Ior cs:ud
CoUlIty, the day aJld yeM illlliis certific.aJc liNt abOl'c writlCIi.
My Co mmission Expires: November 5, 2011
:"JotMy Pub!ic ill the Slale or ~li smun
IS.,])
DEBRA C. SCHNEIDER
Notary Public/Notary Seal
State of Missouri
51. Ch«1e3 County
COMMISSION 1074 19088
My Commission bpires: 1110512011
S.(l230lGEEF 2/98
County of SL Ch;u-Ies
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O•.""',,""","pOO.,"'",'""","',,,'",',",",],"".",""rr"""",""""""A
~. POWER 0.' ATWKNEY
TRAVELERS!
SI. Paul M er{ury
f atwinglOD C lUulllty ComplLllY
Fkldlty aod Guaunly Insurance c.:ompany
I n)lIrall~
Con'pw ny
Tr.nlrn Caiu<y and SunCy CmnpWlY
Travtl~1'I CUll l it)' and SlIrdy Company of Amtrlca
Ade!!t), .nd Guaunl,. I nsurance Undtrwriltn, Inc.
SI. \'IIU\ fi r. and M.nne In,uranct C"mpaRY
SI. Plul G\lIIrdlan inmranclt Compa ny
l1nllld St.atl:S Flddlty ~ nd GUllnol), U:lln pany
C,"'Ik.",., 0 0 3 6 2 4 9 6 6
221904
KSOW ALL:\1EN BY THESE PRESElIo'TS: Thlt St Paul Fire and Marine lruullnce Compllty, SI. Plui Ouw.1ian lo$uunec Company 3lld 51. Plll1 Mtr.::ury insur1'J: ce
Company are rorpontio.a. duly or&<U1iud under the I:OWJ of ~ Siale of MinnClQll, WI Fumin&ron Ct.WIlI)' Company. T~"clus CU\l;J,/!~' JJld Surety CompallY. a.l<j
TI'lII'"rtenCilllullry Md SIIrc:ty Com~y of A mcrk. are ~otporuions dul1 o'llniud under the I.ws of tI'.e State oCCO<UI«"l i~ut . thelt united Stalti Fiddity lnd Gllanr Iy
Cumllauy is. corporali0ll4u]y or8111iud unlitr the I,,,,, of lttc Stale of Maryland, thll Fidelity and Gvannt1 Insurance Comp. n)· ;5 ' o;uqx>ration dul)' nr•• niud lIn<!cr
the law s (If the Stlte o f low •. and Iblt Fide lity and GllarUlly InlurlllCe 1'I\denI.rilel'$, i!>C., i,l corporation duly otpnized under the [.ws of the Sute of WiloCo~ ' m
(he rein ~nlle<.: l.hc l y called the '-Companic!"), and that the Compi nici ¢o hereby ma c. COI\$Utule I!IId appoint
Pamela A Boelman, Holdi A, Noti1o lsen, Cy nthia I.. Choren. Debra C, Schneider, JoAr'In A. Frank, K"Mn L Rolder, and Sandra I.. Ham
St. Plul Mercllry In5W'arn:e Complll.Y
'I'rlvw,n CQualty iliad Surtty Cum l'aRY
Ttavrien Casu-.Jly IIJId Su ..... ty Coml'any 01 Amrrk.
Cnited Stales Ftddily I na"Gulira nty Com pa ny
Srale of Cor.necticul
By:
Ci ty uf Hartfunl u
23rd
April
2010
On thi ~ the
dlyof
. befoft. me persooally lppeared Oc"T'ic W, Thompron, .... 110 u~krowl~.1p~,j
hilnSl'l( to be. tile Se niC)( Vice Pre.!~nt or Farmlnllon CuuaJl)' ComlWly, F"Jdelity and GtwlInty Insulance Company, Fidelity aoo G... r~nly JIliUUIl"II UoJCr..-;lI<ll.
]"" • St . Paul Pi", Mod M.rin~ In.uranee Company. 5t PlIul Guardian InlurvICe CcmpUlY, SL Pau l ~krcury In su'llJICe Compan~. Tra~",krs C':uuIl!y ..,j Sur 'cy
<..:ompany, T'OI vclcrs CilSUai ty and SUtcty C umpan)" uf AmC'IiCI. lUlU Onileu ST.II.I<:s Fidclit} and GU:u1>Ilty CumpllIy.:lOd that bo: , ~ . tueh. be ing authon'.cd ~o 10 .\c,.
Uo;c\l l"d .IIe foregoi ng inmumcnt for the putpO!.t.s ~"'; n cnr.t:a;r.(d by li gning on behalf of !be corporatiun. by himself u a du ly aUlhOrlzed OITk el'.
III Wlrnc$5 Wh rrrot, I helcunto ' el my hand and ofTi, ;.1 :OC11.
M ~ Comrn.,ilsion upire' :he: 30th ~y of June . 201 \
584AO·4 .og Printod In U.S.A.
WARNING: TH tS POWE R 0>' ATIORNEY IS INVALIO WITHO UT TH E RED !lORDER
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WAANING: THIS POW ER OF :.rrORNe v IS INVALID '' ''ITHOlr, The REO BORDER
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ThIS PO\'oer oi " tlotn.:y iJ gr.lflte.:l unlkr:l(l.1 by the authunly of the fullo .... ing le:ll'IIUlKIns adoopIed by Ill.:: B oard~ of Dnc,rorJ of F.,mlngton Casually Cnm~ny. F;,JcIIl Y
11<1 Gu ~ranly I nwr~nce Cc m~ny. Fi:1:lily iUld GU:lJllJIly I n~ur:mce UnJen<.'I1t<:I'J , Inc .• 51 1'0,,1 Fi", ~nd J.,brine In.uu.n.:e Company. " , Paul Gu a rdIan InSutl'lCe
romll.n .... 51 Paul Mec."UIY lnwrance Company. T,.""k~ C;liLl.lty aM Sun:ty Company. TI.,~1etJ Casualty and Surcl)' Company or America, and Cnlted Silies
Fil!ciit)' , nd Qu,null), Cnmrany, which I(WIUI;(lns lUe now in full fQ«'e ftnd effect, lulli ng as follows:
IIF_"OIoVt: O, that (h~ ct" irman , the ~~iden1. ~ny V,ce ell.ilman, ~ ny F.l cCluil'e Vice Prnident. llII)' Senior Vice Pres ide nt , lny Vice Prell.:!:n/, au ), Serond V I ~e
Prn:den! , Ihe TreMurcr. any A"i~la nl Trcuurer. the Corpor&le Stemary 0{ any ASSiStant Secretary mil' I ppoint Allorney s. in.FiCt and Agena 10:lei fo r aoo nn behalf
of !h6 Cumpany nnd rTlAy give .udllppolntee ~uch ~ uthority IS hi5 or her eertlficltt of luthenty mi l' prescribe 10 sill" with the Ct!m~lUIy'J name ~nd $<;01 wilh rhe
Company" seal tIond~, reco l niunce" ~nnlraetJ of in demnity, and other writin g! o bllga rory in tht nalure cf a bond. recolnilMct. or condilion~t \lndel'1 ~k_lnil_ and any
or ~.id o{fic~1'1 or the BOlrd of OirK ton al any time may remove iII)' such appo intee lIId revoke Ihe po"'c r gi\'en him o r her. ~nd it j5
kF~'O()L\'F." , th.tth Chlirm3n, the PreSident , I ny Vice CIlaumln, any E.1Ie~:utive Vice i'rt:!lidem, lily S=ni"r Vice PTe.tide n! "r an y VICe p,.,5ident may
alt nr l it)' pm of the foreloing authoriry to ooe or :non: officer1 or cmptoy~t of thi~ C" mp,ny, p,.,wid.:d thaI each .u<:h delegation i. in .... ri1inl .nd ~ copy
tI.treo t i. filed in the office oj the SecretaI")': Ind it i,
rURTln.: k
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FlIRTtlER RESOLVED, tIIit any bUnd, r""gn il lnee. C()ntract of iDdemnity. Of writing obligatory in the nawn: cf.l bond. recogniunce, ~ conditilJlllJ Undertaking
sh. tt be ~ Dhd and biooi ~g upoo tilt; Company \.,hu! (I ) lil~d by the President, toy VICeOWnnan, an y Excc""~e Vice ~Ident, any Senicr Vice: PrcsillcnCor ~ ny VICe
j"CJlden l , lny St:«IOO Vil:e President. the T,uJureT. lily AniJtan! T!l:l5urer, U!c Corponte Secretary or In)' Auisu.nt Sccn::tuy and duly attcsted snd seated llIuh the
lo mpuv's
by 3 5«rm,ry OJ Anistlnt Sccn;tary: Of (h) du ly e,ecuted (under 5e,l], if required) by one or ~ Anomcy_-in- Facl and AiCn t< pur .... nt to the PIJ""u
hil or her cmificate ur lhe,r cert;r.co.lc~ "f .uthority Ot b)' one or mote Company officers punu~nl \ 0 • written detcg.non of i uthQtity: and ,I i.
le~!
p-e.~~ri ~ d in
rllRTH ~:k ~ .':'(iO l ,v ICD , thl{ the , igMlllrt of cactI of the foltowing <.> fficers: Pruidcn!, Iny Fncutivt Vice P",mlenl, an)' Senior Vice Prc5idenl, any VK;f Pre .• idem,
In y AI.li . unl Vice I'tesidcnt. any Secretary, I ny Ani stanl Secrelary, and the ,ul of ~ Company rmy be ~ffUled by facll mite to any Po .... er of Attorney or 10 Iny
'~nlfic~le rel~linG tJlC'.eto appointing Relide nt V..:c P!l:sidcnls. Resident Assistlnt Secn:uriel or Anorncp-in.F3ct tor pII'l'(IW onl)' o f executing and ~nes\i nl bonJ5
~'\\I uIIJcn;wn~' and utile. writings ubl iptory In tile nltute thereof. ~nd '-"y n ell PoW" of Auorncy 01 certifi~atc belring such faclimile silnllUl"!: ()(" facsimIle K aJ
Iha n be ~.ltd and. bindin! UPOII the Company and. an)' ' Olcll p"""er 50 neell!ed .nd «nlfit'd by loch faesimi1c si grwul"!: and f.ICl!mile sc:a1lhall be valid alld bi!!dIPI o n
Ii,~ CllInplny ;n lite fuwre With BSp1:C II O ID)' bond or understandinllO which It Is anaclled ,
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To"') " erl~ m;! au~hentieiry o f this PD"'cr o f AttOrney, " II l -fIOO-41.1·3830 or eontaet " I at "''''''·_I11I..-elenlxI!\d.cem_ P1C'lSC refer ro Ihe Auorncy -In-fact number. th~
I·HW8-nlltl'll:d. , ~d.h·iduals Ind the dClIilJ of 1M bond 10 wlti~h the powtT b .nached.
WARNING : THtS POWER Of' ATTORNEY IS tNV"LtD WITHOUT THE REO BORD ER
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