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Inmate Telephone System
Inmate Telephone System
Effective March 17, 2016, rates and fees have changed in compliance with Federal
Communication Commission (FCC) Order issued on November 5, 2015
The North Carolina Department of Public Safety, Prisons has a contract with GTL to provide
phone service for inmates to communicate with families and friends. If an individual wishes to
purchase phone time (for themselves or an inmate), they may do so by using the services
offered through ConnectNetwork. ConnectNetwork is GTL's authorized deposit and account
management portal. Available deposit methods are listed below:
AdvancePay Prepaid Telephone Accounts
AdvancePay prepaid calling works by placing money on your phone number so that when an
inmate calls you, the funds are deducted from the balance on your prepaid account. Detailed
account setup instructions are available here .
You have two options to set up or fund a prepaid account with Connect Network:
Web – Visit www.ConnectNetwork.com to create a prepaid telephone account, add funds to
prepaid telephone accounts, view balances, and more.
Phone – Call 1-800-483-8314 to create or add funds to an AdvancePay prepaid telephone
account
Western Union – Payments to your GTL AdvancePay account may be made by visiting your
local Western Union.
Mail – Payments made to your GTL AdvancePay account may also be made by check or
money order. Send payments to:
AdvancePay Service Department
PO Box 911722
Denver, Colorado 80291-1722
Offender Phone Debit Accounts
ConnectNetwork PIN Debit (Offender Phone) accounts allow you to make deposits to an
offender's PIN debit phone account. Once funds have been deposited, the deposit is credited
to the offender and may be used to make phone calls to any allowed phone number. Detailed
account setup instructions are available here .
To set up or fund an offender phone account visit www.ConnectNetwork.com , 24 hours a
day, 7 days a week
For international customers
If you would like to setup your account from a location outside the U.S., please contact
AdvancePay International customer service division (GTL AdvancePay International: 1-888-2167423 or email: AdvancePayInternational@gtl.net (mailto:AdvancePayInternational@gtl.net)) for
additional information.
Monthly statements are not mailed by GTL, but can be requested by contacting the Customer
Service Department.
Call Type
LOCAL AND LONG
DISTANCE
Miles
Rate
ALL
.10 per minute
International Inmate Call Rates
Additional Service Details:
Applicable state and federal taxes apply to all calls
All inmate calls are timed for 15 minutes
Calls to cell phones disconnected prematurely will not be reimbursed
Inmates must have enough funds in their debit account for the call cost.
Transaction Fees
Fee for automated payment for credit card, debit card, and bill
porcessing fees
$3.00 per use
Fee for payment using live operator
$5.94 per use
Fee for paper bill/statement
$2.00 per use
Fee for use of thirdparty money transmitter (e.g., MoneyGram,
Exact fee from the thirdparty
Western Union, credit card processing, transfers from third
provider passed through directly to
party commissary accounts
customers with no markup
GTL accepts Visa, MasterCard, and Discover sponsored Debit/Credit Cards.
Useful Links:
Connect Network (www.ConnectNetwork.com )
Western Union Global Tel*Link Transfer
(https://www.ncdps.gov/div/adultcorrection/bulletins/WesternUnionTelephone.pdf)
English and En espanõl Cash Transfer Forms, Additional pass through fees are
imposed by Western Union if a customer chooses to utilize their
system to fund prepay accounts.
Prisons
Prison Facilities (/Adult-Corrections/Prisons/Prison-Facilities)
Education Services (/Adult-Corrections/Prisons/Education-Services)
Health Services (/Adult-Corrections/Prisons/Health-Services)
Chaplaincy Services (/Adult-Corrections/Prisons/Programs/Chaplaincy-Services)
Programs (/Adult-Corrections/Prisons/Programs)
Alcohol & Chemical Dependency Programs (/Adult-Corrections/Alcohol-ChemicalDependency-Programs)
Offender Family Services (/Adult-Corrections/Prisons/Offender-Family-Services)
Send Money to an Inmate (/Adult-Corrections/Prisons/Send-Money-to-an-Inmate)
Inmate Package Program (https://www.ncinmatepackage.com/Home.aspx)
Inmate Telephone System (/Adult-Corrections/Prisons/Inmate-TelephoneSystem)
Visitation (/Adult-Corrections/Prisons/Visitation)
Escapes/Captures (http://webapps6.doc.state.nc.us/opi/offenderescapesearch.do?
method=view)
Volunteering (/Adult-Corrections/Prisons/Volunteering)
Classification (/Adult-Corrections/Prisons/Classification)
Closed Prisons (/Adult-Corrections/Prisons/Closed-Prisons)
Policy & Procedure Manual (/Adult-Corrections/Prisons/Policy-Procedure-Manual)
Transition Services (/Adult-Corrections/Prisons/Transition-Services)
Publications, Forms and Manuals (/publications-forms-and-manuals)
Death Penalty (/Adult-Corrections/Prisons/Death-Penalty)
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