Prison Phone Justice

GLOBAL TEL*L1NK CORPORATION f iTS Contract Addendum I to

lTS~000938A

THIS CONTRACT ADDENDUM I (Contract Addendum I) is entered into by and between
Global Te l*Link Corporation, 2609 Cameron St., Mobile, AL 36607 (GTL), and
Infonnation Technology Services of 3700 Wake Forest Road, Raleigh, N.C. 27609 (ITS or State)
as of the last date of execution below.
This Contract Addendum I is governed by the terms and conditions of the RFP I TS~000938A, with
GTL subsequent ly substituted for AT&T by agreement of ITS, as previously amended by BAFOs
and Bid Addenda, and as extended to June 30, 20 I I. (Contract) The Contract provides for the
procuring of payphone services for the State, including the Department of Correction, Diyision of
Prisons (DOP) and other agencies. The following items 2 through 10 apply to the North
Carolina Department of Correction, Diyision of Prisons, GTL, by its acceptance of this
Addendum, agrees to modify the Contract to furnish the requested services.
By mutual agreement and in consideration of mutual promises, the Contract is amended to
include the following changes.
I.

2.

3.
4.

5.

The Contract is extended from July I, 20 11 , to June 30, 2012, as amended herein, with
the option in the State to renew for one additional year, all in order for the State to
prepare for a new solicitation for these services.
International Prepaid services are to be extended to all prisons no later than June 30,
2011 , with the per~minute rates as detailed in the GTL International Advance Pay
schedu le attached as Appendix A.
GTL will cont inue to finish installing TI lines and Quitum Technology (with backup
POTS line failover) at the ten remaining sma ll DOP prison sites by July 3 1,2011.
GTL wi ll provide two contract stafT personnel for administrative work to the DOP, to be
on board by June 30, 2011. OTL and the State agree to allow the local technician
repair phone dispatch line for coin phones to be manned by GTL's provided
Repair Management center located out of State.
Six additional remote work stations will be installed by OTL and operational by

December 3 1, 201 1, at DOP sites designated by DOr.
6.

OTL will provide a website to allow payphone and email customers to look at
account history on-line, to be operational and available to customers no later than

7.

OTL will provide a laptop to be used by DOP and fitted as an investigator
workstation to be operational by June 30, 2011.
OTL w ill provide and maintain a new system that will transmit allowed electronic
messages ITom outside parties to inmate(s) over the DOP network to DOP provided
printers. Rates wi ll be one of the fo llowing to be chosen by the State: 30
cents per emai l or $ 10 for 35 emails per month. OTL wi ll pay the State a 58%
commission on these fees. Cost to the parties sending the emai l wi ll include a
$1.50 processing fee with a minimum debit call deposit of $5 and a maximum of

August 3 1, 2011.

8.

$20.

9. The commission rate payable to the DOP now changes from 55% to 58% for the
length of the contract and any renewals for all inmate communications (local ,
long distance, international, and incoming secure electronic email messaging)
10. The discount for debit calls from inmates now decreases from 20% to 10% of the flat
rate fee in Paragraph II .
11. Notwithstanding any prior provision in the Contract, the rate structure for collect
calls to outside parties from inmates will be composed of two flat rate fees:
a. Local Call - $1.25 flat rate fee
b. Long Distance - $3.40 flat rate fee
These rates do not apply to payphones available to the general pUblic. The inmate
collect or debit call time will now increase to a limit of 15 minutes instead of the
prior 10 minutes.
Except as indicated otherwise herein, the provisions in this Contract Addendum will become
effective upon the later of execution by the parties and as of July 1, 2011. Executed by authorized
officials as ofthe day and date indicated below.

GTL:

GIObaIT~

_-,,.......~_-,<--"---_--,,--_ _
~~ ----y

BY:

flZ£~\~e.>I- ~(,l£"'.

ITS:

Information Technology Serv ices

BY

~){.4:t.:ek.JL, 5=0
LiS/S c.,

Office of Signer

(,/, /2-011
Date of Execution

0

Appendix A
GTL International Advance Pay Schedule

Appendix B - Vendor Certification of Compliance With
Executive Order # 24
The undersigned certifies, to the best of his or her knowledge and belief, that
By Executive Order 24, issued by Governor Perdue, and N.C.G.S.§ 133-32, it is unlawful
for any vendor or contractor (i.e. architect, bidder, contractor, construction manager,
design professional, engineer, landlord, offeror, seller, subcontractor, supplier, or
vendor), to make gifts or to give favors to any State employee of the Governor's Cabinet
Agencies (Le. , Administration , Commerce, Correction, Crime Control and Public Safety,
Cultural Resources, Environment and Natural Resources, Health and Human Services,
Juvenile Justice and Delinquency Prevention, Revenue, Transportation, and the Office
of the Governor). This prohibition covers those vendors and contractors who:
(1) have a contract with a governmental agency; or
(2) have performed under such a contract within the past year; or
(3) anticipate bidding on such a contract in the future.
For additional information regarding the specific requirements and exemptions, vendors
and contractors are encouraged to review Executive Order 24 and G.S. § 133-32.
The undersigned shall require that the language of this certification be included in the
award documents for all sub-awards at all tiers (including subcontracts, sub-grants, and
contracts under grants, loans, and cooperative agreements) and that all sub-contractors
shall certify and disclose accordingly.
This certification is a material representation of fact upon which reliance was placed
when this transaction was made or entered into. Submission of this certification is a
prerequisite for making or entering into this transaction
N.C.G.S. § 133-32 and Executive Order 24 prohibit the offer to, or acceptance by, any
State Employee of any gift from anyone with a contract with the State, or from any
person seeking to do business with the State. By execution of this Attachment and
submitting a bid in response to the accompanying solicitation, you attest, for your entire
organization and its employees or agents, that you are not aware that any such gift has
been offered, accepted, or promised by any employees of your organization.

TYPE OR PRINT NAME & TITlE OF PE~ SIGNING:

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AUTHORIZED SIGNAlU"X ~_ 11

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E-MAIL'

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DATE.l£
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GTL®INTERNATIONAL ADVANCE PAY®
,

,

GTL Inmote International Collect Calling will no longer be available due to
restrictions and service availability. GTL provides customers the availability of Inmate
InternationalAdvoncePay. This program allows friends a nd relatives of inmates to establish an
AdvancePoy account vio Western Union from over 150 countries and territories.
How does it work?
Customers must locote their nearest Western Union Agent location and either complete a
b lue form with their personal information or provide the required information to the Western
Union Agent. Payments cannot be mode via the Western Union website . Customers must
provide the following information :
Pay To Company Nome:
Company Code:
Amount to be Paid:
Account Number:

GLOBAL TEL LINK INTL
VGTL AL

The amount the customer wishes to be applied to
their phone account
Customer's full telephone number including country
and city code

"'For customers in Canada, Puerio Rico, USVI or located within the North American Dialing Pion use:
Pay To Company Name - GLOBAL TEL UNK INTL
Company Code - VAPAY
State - AL
Amount to be Paid - The amount the customer wishes to be applied to their phone account
Account Number - customer 10 digit phone number'H

An inmate will only be able to use these funds to dial a specific number the customer has selected
as their account number. It takes approximately 24 hours for a money transfer to be completed to
an account, after which time the account holder can receive inmate calls.
How do customers find the nearest Western Union Agent location?
Customers can visit www,payment-solutions.com and c lick on the "Quick Pay" option in the
middle of the screen a nd follow instructions. Ot they can call their location information
service and ask for the Western Union Agent location in their city.
,uFor customers in Canada, Puerto Rico, USVI or located within the North American Dialing
Plan, visit www.westernunion.com and click on the "Find Agent Loca tion" at the top of the
screen and follow instructions or call 1-800-325-6000 and press 2. - u

Are there fees Involved for this transaction?
Yes. Western Union charges between $10 and $15 USD per transaction depending on the
country of transaction origin.
What if the account holder sets up an account with the wrong phone number?
For help with accounts. the most effective way to reach GTL Customer Service is by c ontacting GTL via email at AdvancePaylnternational@gH.net. GTL can also provide, upon email
request, this FAQ document, ra te table, and a list of countries where customers can contact
GTL Customer Service via telephone (along with dialing instructions).
Customer service by phone is available from select countries at 1-888-216-7423. Because
dia ling protocol may vary by country, customers need to check with their local operator or
request dialing protocol information by sending on email to GTL customer service a t
AdvancePaylnternational@gtl.net.Customerserviceis provided in English and Spanish only.
Customer service is available from 7 AM to Midnight EST (Eastern Standard Time) .
What are the rates for these types of calls?
Please see the rate table sheet (on bock). All rates are in USD.
Can the Inmates make calls to other parties with this setup?
No. Inmates can only call the phone number that has been setup by the party that has
deposited the money to establish the prepaid account.
Can anyone set up an account?
Generally, yes. But the correctional facility still reserves the right to b lock/restrict specific
numbers and there may be limitations on call lengths. Also, calls may be subject to
monitoring and recording.
Can I get a refund on an unused balance?
Yes. Refund requests ore p rocessed by customer service. Refunds w ill be sent via Western
Union Quick Cosh to participating Western Union Agent locations and are subject to
currency fluctuations. Any refunds not retrieved from the Western Union Agen t within 30
days will be for feited to GTl. Refunds requests are also subject to Western Union transaction
fees. When an account balance is less than the Western Union transaction fee, a refund
request will not be processed.
Can my account expire?
Yes. Any accounts that have not accepted calls within a 90- day period are subject to
dissolution and forfeiture of any unused balance. No refund requests will be p rocessed
after the 90-day period.

GTL INTERNATIONAL CALL PRICING TABLE
country

GTl Price/Min.

Afghanistan
Albania
Algerio
American Samoa
Andorra
Angola

Anguilo
Antactica (Ca.ey)
Antarctica fSco"l
Antigua (1nct.Jdng lkJrbuaol
Afgenlino
Armenia
Aruba
Asc ension Island
Avstralia
Austria
Azerbaijan
Bahamas
Bahrain
BangladeSh.
IP
eoJ;IIe's R
ep,U:; 011
Barbados
Belarus
Belgium
Belize
Be nin. IPoopl<l's R~ d )
Bermuda
Bhutan
Bolivia
Bosnia-Herzegovina.
IR
eput)ic 01)
Bo tswana
8I"ozil
British Virgin Island s

$1.50
$1.00
$1 .50
$1.00
$1.00
$1 .50
$1 .SO
$2.00
$2.00
$ 1.00
$1.00
$1.00

$1.00
$2.00
$1.00
$ 1.00
$1.50
$ 1.50
$1.50
$1.50
$1 .50
$1 .50
$1 .00
$1 .50
$1.50
$1 .50
$1.50
$1 .00
$1 .50
$1 .50
$0.75
$1.50

jIro::t.d"g IV>tqXJO. Co"ro">:Ie IsIcn::t Gucro IsIcrd.
.lost 'bIlMa. ltIIe IhoId\ ~ Coy. ~ IStcrd
Ncm SoI.nd. F'I!1o IsI::rd. b1do cn::I vrgr. Godo)

Brunei

~ario

'na Faso
Burma (Myanm<;I")
Burundi
Cambodia
Cameroon
Canado
Cope Verde Islands
Cayman Islands
Cenlral African RepubNc
Ch ad. 111ep.kAc 0l)
Chile
Chino. IPeOple', ~oI)
Chislmos & Cocos Islands
Colombia
ComOfos. Federal
and Islamic 111cp..dc 01)
Congo. II«Ip.Uc 011
Cook Islands
Cos ta Rica
Croatia. (l!ep..dcol)
Cuba
Cyprus
Czech Republc
Denmark
Diego Garcia
Djibouli. (Rop\kAcol)
Dominica
Dominican Republic
East Timor
Ecuador
Egypt. Arab (Rup.dc oll
EI Salvador
Equatorial Guinea.
".,..do '"

TI :"'I L::::

Gn.. TRAD.1AP _I"EV 3110110

$1.50
$1.50
$1.50
$1.00
$1.00
$1.50
.$1 .50
.$0.75
$1.50
$1.50
$1.50
$1.50
.$ 1.00
$1 .00
$1.00
.$0.75
$1 .50
$1.00
$1.50
$0.75
$1.00
$2.00
$1.00
$1.50
$0.75
$2.00
$2.00
$1 .50
$1 .00
$2.00
$1.50
$1.50
$1.00
$ 1.50

$1 .50
Eritrea
$1 .50
Estonia
Ethiopia
$1 .50
Faeroe Islands
$1.50
$2.00
Falkland Islands
Federo ted Stoles of Micronesio$2.oo
Fiji Islands
$2.00
.$0.75
Finland
France
$0.75
French Ant illes
$1.00
jMortnque. S Borthelemy orw:! ST. MaHin)
t.
Flench Guiana
$1 .00
French Polynesia
$ 1.50
(Inc-...:lino T Island' of Mao<"o and lohiti)
he

Country
Gobon Republic
Gambia
Georgia
Germanv
Ghana
Gibraltar

GTL Price/Min.

$1.50
$1 .50
$1.SO
$0.75
$1 .00

GTl Price/Min.
$0.75

Noway ('rctJ<1J"g S""*>ad)

$1.50

$1.50

Oman
Pakistan
Palau, I~ 01)
Pa nama, II/ep..d:: oil
Papua New Guinea

$ 1.00
$1.SO

Greece

("dnWo/Iy Islond$. IIovgorMle.
New 8riIoin and New ~eIoodJ

Greenland
Grenado (.-.cludng CorriQCOU] $1 .50
Guadeloupe
$1 .50

Gvontanamo IIJ5.NO<Ibe!
Guatemala
Guineo-Bissau
Guineo.

$2.00
$1 .SO
$2.00
$1 .SO

(PeOPle"s IfC'lOkJ!Ionory Ropo..OIc]

Gvyooo
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iron
Iraq
Ireland
Israel
Ita ly
Ivory Coost. (Rep..obIcol)
Jamaica
Japan (Ir>elvding QijnQwQ)
JOfdan
Kazolms ton
Kenya. l ~ oIJ
Kiribati
KOfea. NOflh
KOfea. Soulh
Kuwait
Kyrgyzstan
loo>
latvia
lebanon
lesotho
lib eria
libyan Arab People's
So<;iaisI .Jamohi'ivo
liechlenslein
lithuania
l uxembourg
Macao
Macedonia.
Iformer YVgosIov R
cpvblc 01)
M adagascar.
jD&mOCrOIk: Republic all
Malawi
Malaysia
Maldives. (Rep.de 01)
Mali. II1cp.d(: 01)
Malta. (R~oIl
Marshall Islands
Mauritanio.
(11Iamk:: RePVblic 01)
Mauritius
Mayotle Island
Mexico Bonds 1-3
Mexico Bonds 4-8
Moldova
M onoco
.v.ongaicJ"l [PeopIe'$1!ep..dcI
Montenego
Montserrat
Morocco. ~ol)
Mozambique
Namibia
No,,"
Nepal
Netherlands
N eth6f'l~nds Antilles
(Sono~ . uroc:oo.
EU\Tot ~ aM

ST,

Country

Saba.

$ 1.50
$1.50
$1.50
$0.75
$1 .00
$1 .00
$1 .00
$1.50
$1.50
$1.50
$0.75
$1.00
$0.75
$1 .50
$1.50
.$0.75
$1.00
$ 1.50
$1.50
$2.00
$2.00
$0.75
$ 1.50
$1 .50
$1 .50
$1 .50
$1.50
$1 .50
$1.50
$2.00
$1 .00
$ 1.50
$1.00
$1 .00
$1.50
$2.00
$1 .50
$1 .00
$ 1.50
$ 1.50
$ 1.50
$ 1.50
$2.00
$2.00
$ 1.50
$0.75
$0.75
$ 1.50
$ 1.00
$ 1.50
$1 .50
$1.50
$1.50
$1.50
$1 .50

$3.00
$ 1.50
$0.75
$1.00

51. MOoI"Tor>j

Nevis
New Caledonia
New Zedond
(Inc-...:lino ChaTham l5Iood)
Nicoraguo
Niger. 1~0I)
t-.gerio.(rederal ~6PJI:jcoll
Niue
Norfo lk Island

$1.50
$'2.00
$0.75
$ 1.00
$1 .50
$1 .50
$3.00
$2.00

$1.50

$2.00
$0.75
$2.00

Paraguay
Peru
Philippines
Pobnd. ~'s ~oI)

Portuga l (lncWing ~

$1.00
$1.00
$1.00
$1.00
$0.75

and MOdei"o l.tondl)

Qator
Reunion Island
ROO"ICria. ISOOC*I Rep.H::: 01)
Russia
Rwanda
San Marino
Sao Tome
Saudi Arabia
Senegal Republic
Seychelles Islands
Sierra leone
Singapore. IRep.0t:6::oIl
Siovalda
Slovenia. IRep.0t:6::oI)
Solomon Islands
Somali Republic
Sou th Africa. (Rep.0t:6:: 01)
Spain (IncWng ~ 1510""'.
Coray Islands. C..uta aM MeMol
Sri lanka.
1
000000000c ~I l1epubic 01)
St . Helena
SI. ICitts
SI. lucia
SI. Pierre & Miquelon
St. Vtneenl/The Gl"enodnes
Sudan
Suriname. ll1ep..i::kol)
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania
Thailand
Tog o . 111ep.U:; 0I)
Tokela u
Tong a Islan ds
T
rinidad & T b ago.
o
(Democratk: Repvblc 01)
Tunisia
Turkey
Turkmenistan
Turks & Ca icos Islands
Tuvalu
Uga nda
Ukra ine
United Arab Emirates
(-'btl

DOOti,~. [).baj,

$1 .50
$2.00
$ 1.50
$1 .50
$ 1.50
$ 1.00

$3.00
$1.50
$2.00
$2.00
$2.00
$0.75
$1 .00
$1 .00
$3.00
$1.50
$1.00
$0.75
$ 1.50
$2.00

$3.00
$1 .50
$1.50
$1 .50
$1 .50
$1.50
$1.50
$1 .50
$0.75
.$0.75
$1.50
$().75
$1.50
$2.00
$1 .00
.$2.00
$2.00
$2.00
$2.00
$2.00
$1 .00
$1.50
$1 .50
$2.00
$1.50
$1.50
$1.50

fujai"ah.

Ro, 01 KtIoir'noIl. Sf101oh and Umm at ~I
United Kingdom (lnckd'>Olhe $0.75
ChanneI!Wnm. England. bIe 01 Mon,
i'Ioft\'wn

.eIand. Scollond and WoItnJ

Uruguay
Uzbekistan

.$1.00
$1.50

Vanuatu.l~oII

$3.00

Vatican City
Venezuela
Vtetnorn (SoOrjII1/I.'(.ll.tk 011
Wallis & Fortuna Islands
Western Sa moa
Yemen. (I!ep..dc 01)

$0.75
$0.75
$1.50

Qrd..odIng Aden & ~ahJ
~. (fv<::bd I!ep..dc 011
Zatre. (Rep.t::lcol)

Zambia
Zimbabwe
Global Sa tellite Service
(Includes 8816.8817 and 88216)

$3.00
$2.00
$1.50
.$ 1.50
$1.50
$ 1.50
.$ 1.50
$13.00

*Guom. Pueno Rica. Northem Mcdanna 1sIonds.
and USVI: Roles IOf lIIese lerf"Ofles will be
provided upon request.
Applicable

taxe~

and fees moy opply.