This text is machine-read, and may contain errors. Check the original document to verify accuracy.
\
Dear
System
Statewide
Procurement wishes to inform you that the above referenced bid is being awarded to
AT&T. This award will
in accordance
your response to Request
Proposal IT·~-000938A and'
subsequent
dated 1/9/04, 1/29/04, 2/20/04, 2/27/04 and 5/27/04.
The initial term
or extended
If you have questions
amended
may contact me at (919)
-2681.
Sincerely,
Sherri Garte,
,
Statewide
Procurement
cc:
Patricia Bowers,
Statewide
Procurement
Diane Hawes, Purchasing Office DOC
Don Fowler, Network Specialist, ITS
Li"nda Waterman, ITS Purchasing
Patricia Deal, Telecommunications Manager, DOC
Patricia
Chief
Procurement Officer
P.O. Box 17209 Raleigh, North Carolina 27619-7209
Tel: 919.850.2805 Fax: 919..981.5374 • State Courier 51-01-11
An Equal Opportunity!Affirmative Action Employer
t"'>11"""~'I"'\" to the
until
p.m. Eastern Standard
and services as described herein.
submitted via facsimile
unless submitted
1"'1'"\1,1""'1."""'1.1""\11""
machine in
this form.
V'VDB'ViIU.B'VD ....""
1"'.I""\t"'>n.l""\II'''Il{{''O.I''''\
to this
Bids are
not
Offer
...,;IYaJav'v,"
COrTIPlliarlce with this
for Best and Final Offers
offers
LiI'-AI'''-',",~ to furnish and deliver any or all
upon and within the time
herein. Pursuant to GS § 147-33.100 and under
of
the
Vendor certifies that this offer has
~nlllJ~IIV~IV or otherwise
of Federal or North Carolina law and this offer is made without
or connection with any
or person
an offer for the same
and is
""~C"In.OJl"'\'te- fair and without collusion or fraud.
""1IJIl,..,Vlllv"",
a U l i \J\JI D D'l..rD Ill.
Failure to eXE!Culte/slOln offer
to submittal
render
offers are not acc:elJ~tat)le.
invalid..
FEDERAL ID OR SOCIAL SECURITY NO.
P.O. BOX:
STREET ADDRESS:
Offer valid for 45 days from date of opening unless otherwise stated here: __
ACCEPTANCE OF BEST AND FINAL OFFER
If the State accepts
or all
of this
an authorized
of ITS shall affix her/his
t"'_
to this Request for
The
shall include the response to this
any
of
the
RFP which have not been superseded
this BAFO and the IT Procurement Office General Terms and Conditions for
between the
A copy of this
Goods and Services. These documents shall then constitute the written
n.~iI'''''nil''''l,+n.r..
will be forwarded to the successful ~i~ff"t"".I""\I"'/t"'>\
{{"OB.I"'lInn+.
'\JvtJV'I~'V
JI'''\.I''''\
---'f:--+--------
1
2004, as indicated on attached certification,
representative of
Best and Final Offer - Fifth Round -
.. AT&T
Best and
Offer -
Round -
- AT &T
I.
Best and Final Offer ..
Round .. VENDOR: .. AT & T
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-10
0.1600
0.1000
0.1200
0.0750
0.0800
0.0500
11-16
17-22
23-30
31-40
41-70
71-124
125-9999
0.2000
0.2300
0.2700
0.3700
0.4500
0.4700
0.5100
0.1400
0.1600
0.1900
0.2300
0.1500
0.1725
0.2025
0.2775
0.3300
0.3500
0.3375
0.3525
0.3825
O.
0.1200
0.1425
0.1725
0.2100
0.2475
0.2625
0.1000
0.1150
0.1350
0.1850
0.2250
0.2350
0.2550
0.0700
0.0800
0.0950
0.1150
0.1400
0.1650
0.1750
STATION
INTERLATA STATION
_,-n_
,._
I;;;;.w_ '"
SURCHARGE
I
"'_
$
. __ ,.... w_
II'UII-II-IoII: 1-1'.1
EACH
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-10
11-16
17-22
23-30
31-55
56-70
71-124
125-292
293-9999
0.1000
0.1200
0.1600
0.1700
0.1700
0.1800
0.1800
0.1900
0.1900
0.1000
O. 2
0.1600
0.1700
0.1700
0.1800
0.1800
0.1900
0.1900
0.0800
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0,1500
0.1700
0.0800
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.1700
0.0600
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
0.1400
0.0600
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
0.1400
1
SURCHARGE
INTERSTATE STATION TO
DAY
EVENING
EACH
$
3.95
NIGHTIWEEKEND
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-9999
0.8900
0.8900
0.8900
0.8900
0.8900
I
I
I
1) Intralata per minute rates reflect discounts of 25°k and 50% for lunch/evening, and
night/weekend rates, respectively.
Best and
... Fifth Round ... VENDOR: ...
&
0.8900
INITIAL
ADDtL
MILEAGE
PERIOD
0-10
0.0580
EACH
EACH
EACH
RATE
ADD'L
INITIAL
ADD'L
PERIOD
PERIOD
PERIOD
PERIOD
0.0580
0.0580
0.0580
0.0580
INITIAL
0.0800
11-16
0.0800
0.0800
0.0800
0.0800
17-22
0.0900
0.0900
0.0900
0.0900
0.0900
0.0900
23-30
0.1100
0.1100
0.1100
0.1100
0.1100
0.1100
31-40
0.1100
0.1100
0.1100
0.1100
0.1100
0.1100
41-55
0.1630
0.1630
0.1630
0.1630
0.1630
0.1630
56-70
0.1630
0.1630
0.1630
0.1630
0.1630
0.1630
71-124
0.1950
0.1950
0.1950
0.1950
0.1950
0.1950
125-196
0.1950
0.1950
0.1950
0.1950
0.1950
0.1950
197-9999
0.1950
0.1950
0.1950
0.1950
0.1950
0.1950
SU~C~,~~C~
INTERLATA c;TATION TO ~IAIIUN
$
I
EVENING
.... _ _ i
EACH
EACH
2.25
'VUt-t-K t-NI J
.. - .
,_
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-10
0.1000
0.1000
0.0800
0.0800
0.0600
0.0600
11-16
0.1200
0.1200
0.1000
0.1000
0.0800
0.0800
17-22
0.1600
0.1600
0.1200
0.1200
0.1000
0.1000
23-30
0.1700
0.1700
0.1300
0.1300
0.1100
0.1100
31-55
0.1700
0.1700
0.1400
0.1400
0.1100
0.1100
S6-70
0.1800
0.1800
0.1500
0.1500
0.1200
0.1200
71-124
0.1800
0.1800
0.1500
0.1500
0.1400
0.1400
125-292
0.1900
0.1900
0.1500
0.1500
0.1400
0.1400
293-9999
0.1900
0.1900
0.1700
0.1700
0.1400
0.1400
INTERSTATE STATION TO STATION
DAY
$
SURCHARGE
EVENING
EACH
EACH
3.95
NIGHTIWEEKEND
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-9999
0.8900
0.8900
0.8900
0.8900
0.8900
Best and Final
I
I
- Fifth Round - VENDOR: - AT &
I
0.8900
EACH
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0.1600
0.1000
0.1400
0.1600
0.1900
0.2300
0.2800
0.3200
0.3200
0.1200
0.1500
0.1725
0.2025
0.2400
0.2400
0.2400
0.2400
0.0750
0.1050
0.1200
0.1425
0.1725
0.2100
0.2400
0.2400
0.0800
0.1000
0.1150
0.1350
0.1600
0.1600
0.1600
0.0500
0.0700
0.0800
0.0950
O. 150
0.1400
0.1600
0.1600
0-10
11-16
17-22
23-30
31-40
41-70
71-124
125-9999
0.2000
0.2300
0.2700
0.3200
0.3200
0.3200
0.3200
0.1600
SURCHARGE
INTERLATA STATION TO STATION
EVENING
NIGHTIWEEKEND
EACH
EACH
2.25
$
EACH
RATE
INITIAL
ADDtL
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
t-JI::KIUU
PERIOD
0-10
11-16
17-22
23-30
31-55
56-70
71-124
125-292
293-9999
0.1000
0.1200
0.1600
0.1700
0.1700
0.1800
0.1800
0.1900
0.1000
0.1200
0.1600
0.1700
0.1700
0.1800
0.1800
0.1900
0.0800
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.0800
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.0600
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
0.1900
0.1900
0.1700
0.1700
0.1400
0.1400
SURCHARGE
INTERSTATE STATION TO STATION
DAY
0.0600
. 0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
EVENING
$
3.95
NIGHTIWEEKEND
RATE
INITIAL
EACH
ADDIL
INITIAL
EACH
ADDIL
INITIAL
EACH
ADD,L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-9999
0.8900
0.8900
0.8900
0.8900
0.8900
I
I
I
1) Intralata per minute rates reflect discounts of 25% and 50% for lunch/evening, and
night/weekend rates, respectively.
Best and
Offer - Fifth Round - VENDOR: - AT
0.8900
Each
Each
RATE
Add'I5
MILEAGE
Minutes
0-9999
0.1940
5
First 5
O.
0-9999
Minutes
0.1940
0.1940
EACH
EACH
EACH
RATE
Add'I5
Minutes
INITIAL
ADD'L
INITIAL
ADO'L
INITIAL
ADO'L
PERIOD
PERIOD
PERIOD
PERIOD
PER roo
PERIOD
0.2000
0.2000
0.1000
0.1000
0.1000
0.1000
NIGHTIWEEKEND
EVENING
EACH
2.25
$
SURCHARGE
INTERLATA c,TATION TO STATION
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADO'L
INITIAL
AOD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-10
11-16
17-22
23-30
31-55
56-70
71-124
125-292
293-9999
0.1000
0.1000
0.0800
0.0600
0.0600
0.1200
0.1600
700
0.1700
0.1800
0.1800
0.1900
0.1900
0.1200
0.1600
0.1700
0.1700
0.1800
0.1800
0.1900
0.1900
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.1700
0.0800
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.1700
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
0.1400
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
0.1400
INTERSTATE STATION TO STATION
SURCHARGE
EVENING
DAY
EACH
3.95
$
NIGHTIWEEKEND
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L·
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-9999
0.8900
0.8900
0.8900
0.8900
0.8900
Best and Final
I
I
Round - VENDOR: - AT & T
I
0.8900
B. The RFP is hereby amended as follows:
new date
bids to
*************************************************************************************************
C. Check ONE of the following options:
mailed.
Bid has
our bid.
~!.L~~~~ '-'\.J\A..L'-'"L.L.L~ from
this addendum are included in
D
D
Bid has already been mailed. No changes resulted from this addendum.
D
Bid has already been mailed. Changes resulting from this addendum areas follows.
Execute Addendum:
Bidder:
Authorized
'IIIo..:""".~_''''''1Ii-''II1''III_tt.....
Date:
Name and Title
_
_
2
Market
Contract
Innrui,..,Q!':
to:
Blackmon
Issue Date: February
Telephone No.
9} 850-2909
2004
Commodity: Public/lnmate
E-Mail: billy.blackmon@ncmail.net
LJ~'~TlI"'\t",r.II"".n
Services
Using Agency Name: Office of Information Technology
Services
Agency Requisition No. N/A
~.......;;....o.~_-..;._~~ Offers,
subject to the conditions made a part hereof, will be received at this office, 3512 Bush
until 2:00 p.m. Eastern Standard Time on the day of opening and then opened, for furnishing and
delivering the goods and services as described herein. Refer to page 2 for proper mailing instructions.
Bids submitted via facsimile (fax) machine in response to this Best and Final Offer
subject to rejection unless submitted on this form.
will not be accepted. Bids are
In compliance with this Request for Best and Final Offers (BAFO), and subject to all the conditions herein, the
undersigned offers and agrees to furnish and deliver any or all goods and services which are offered, at the prices agreed
upon and within the time
herein. Pursuant
GS § 147-33.100 and under
of
the UI."'Jl ...... '~.!o-fBB..........
Vendor certifies that this
has not been arrived at collusively or otherwise in violation of Federal or North Carolina law
and this offer is made.without prior understanding, agreement, or connection with any firm, corporation, or person
submitting an offer for the same commodity, and is in all respects fair and without collusion or fraud.
Failure to
offer
to submittal shall render
invalid. Late offers are not
VENDOR:
ac(~eOltat)le.
FEDERAL 10 OR SOCIAL SECURITY NO.
STREET ADDRESS:
CITY & STATE & ZIP:
TYPE OR PRINT NAME & TITLE OF PERSON SIGNING:
Offer valid for 45 days from date of opening unless otherwise stated here: _ _ days
ACCEPTANCE OF BEST AND FINAL OFFER
If the State accepts any or all parts of this offer, an authorized representative of ITS shall affix her/his signature to the
Vendor's response to this Request for BAFO. The acceptance shall include the response to this SAFO, any provisions
and requirements of the original RFP which have not been superseded by this BAFO and the IT Procurement Office
General Terms and Conditions for Goods and Services. These documents shall then constitute the written agreement
between the parties. A copy of this acceptance will be forwarded to the successful Vendor(s).
-)~~~==-
,
2004, as indicated on attached certification,
(Authorized representative of ITS).
Round
-
&
MAILING INSTRUCTIONS: Mail one
executed
and one copy of the response. Address
and
insert ITS control number as shown below.
is the reS'Dorlsibilltv of the vendor to have the
in this office
the
specified time and date of v...,,,,..
IIII:'-of.
SAFO NO. ITS-000938A..3
Statewide IT Procurement Office
Attn: Billy
P.O. Box 17209
LJPlII .."tl"'lt"\
NC 27609
Contract
Mana~:Jer
BAFO NO. ITS-000938A-3
Statewide IT Procurement Office
Attn: Billy
Contract
Mana~Jer
3512 Bush St.
"'tr" •..-.n,,""_
This request is to acquire a best and final offer from vendor
offer should
the
to the RFP and
NC 27609
Public/Inmate Payphone Services. Your
below.
-------
The State encourages the vendor to supply more competitive prices. Vendor should submit its most
competitive prices on page 4 of this Request for BAFO.
This bid is still in the evaluation period. During this period and prior to award, possession of
the SAFO, original bid response and accompanying information is limited to personnel of the IT
Procurement Office, and to agencies responsible for participating in the evaluation. Bidders who attempt to
gain this privileged information, or to influence the evaluation process (Le. assist in evaluation) will be in
violation of purchasing rules and their offer will not be further evaluated or considered.
&
1. The State has a concern about AT&T's proposal to have a single T1 at a prison
facility carry traffic for more than 23 phones.
2. Please furnish clarification on AT&T's SA Fa proposal to provide dialtone service
via T1 at various facilities: There are 20 facilities/locations which are either not listed
at all in the AT&T SAFO (identified with * below), or else are listed in the SAFO but
not identified as included in Option A or Option B. These facilities are listed below,
along with the number of payphones at each facility.
as minimum custody
are separate from the main
correctional facility of the same name. For example, there are two facilities - Marion
Correctional and Marion Minimum. The "Minimum
facilities were not
included in AT&T's
Facility / # of Payphones
* Marion Minimum Custody - 3
Bladen - 6
Black Mountain Cleveland - 5
Craggy - 6
* DART DWI- 9
Eastern - 5
* Facility Services, Raleigh - 2
'* Foothills Minimum Custody - 10
Gates - 4
Haywood - 6
Lincoln - 6
* Morrison Youth - 30
* Mountain View - 24
'* Pasquotank Minimum Custody - 8\
'* Sandhills Youth - 13
'* Southern Minimum Custody - 8
Umstead - 4
Union - 3
Wilmington Residential - 3
3. There are 6 new 1DOD-bed prison facilities which have opened or will be opening
during the next several years.
They are:
Alexander Corr. Inst.
633 Old Landfill Road
Taylorsville, NC 28681
Inmate phone count: 21
Offer
Round
-
Lanesboro Corr. Inst.
Box 160 DE
Camden Church Road
Polkton, NC 28170
Inmate phone count: 32
Scotland Corr. Inst.
22383 McGirts Bridge Road
Laurinburg, NC 28353
Inmate phone count: 33
Carr. Inst.
NC
Greene County
Approx. inmate phone count: 32-36
Operation 2006
Bertie Corr. Inst.
Windsor, NC
Bertie County
Approx. inmate phone count: 32-26
Operation 2006
Columbus County
City/site unknown at this time
Approx. inmate phone count: 32-26
Operation 2007
4.
&
Facility / # ofPayphones
* Marion
-3
Bladen .. 6
Black
.. 4
1t3"{T,:3It::l~'\r1
5
Craggy .. 6
* DART
.. 9
Eastern . . 5
* Facility Services, Raleigh .. 2
* Foothills Minimum Custody-IO
Gates . . 4
Haywood .. 6
Lincoln .. 6
* Morrison
. . 30
..
*
-2
* Pasquotank Minimum Custody ..
* Sandhills Youth . . 13
* Southern
- 8
Umstead - 4
Union .. 3
Option 2
2
2
3. There are 6 new 1ODD-bed prison facilities
during
next several years.
are:
2
Alexander Corr. Inst.
633 Old Landfill Road
NC 28681
count: 21
r:lI".r1'II""C'"".iIlC"'lo
Lanesboro Corr. Inst.
Rt. 1 Box 160 DE
Camden Church Road
28170
count: 32
Scotland Corr. Inst.
22383 McGirts
Road
Laurinburg, NC 28353
Inmate phone count: 33
New Facilities
(;OlmU110
Carr. Inst.
Maury, NC
Greene County
inmate
Operation 2006
count: 32-36
Bertie Carr. Inst.
Windsor, NC
Bertie County
Approx. inmate phone count: 32-26
Operation 2006
Columbus County
City/site unknown at this time
-Approx. inmate phone count: 32-26
Operation 2007
Blackmon
2004
Issue Date:
~t"\n"uyu'\rU1'\.1"
Public/Inmate
""''''''lnIr~"
1I.J'=l'unr"u·,nlo
Services
Name: Office of Infonnation
http://www.. its.state.nc.us/
to the conditions made a
until 2:00 p.m. Eastern Standard Time on the
of
and services as
herein. Refer to page 2 for
be received at this
and then
for funliSf1ting
instructions.
C"D .t"UOjr"'t
Bids submitted via facsimile
machine in
to rejection unless submitted on this form.
to this Best and Final Offer
will not be
~V""'"'VloJl"VY.
Bids are
....,_Ilo""IV',,",,"
with this
for Best and Final Offers
and
the
offers
agrees to furnish and deliver any or all goods and services which are
and within the
specified herein.
to GS § 147-33.100 and under
of
the
Vendor certifies that this offer has
not been arrived at collusively or otherwise in violation of Federal or North Carolina law and this offer is made without prior
understanding,
or connection with any
or person
an offer for the same
and is
in all respects fair and without collusion or fraud.
r."",t"'lnl.,..""",.• .t""t.
Failure to execute/si
offer
to submittal
render
invalid.. Late offers are not acc::ea:.taille.
VENDOR:
FEDERAllD OR SOCIAL SECURITY NO.
STREET ADDRESS:
P.O. BOX:
CITY & STATE & ZIP:
Offer valid for 45 days from date of opening unless otherwise stated here: _ _ days
ACCEPTANCE OF SEST AND FINAL OFFER
If the State accepts any or all parts of this
an authorized
of ITS shall affix her/his signature to the
response to this Request for SAFO. The
shall include the response to this SAFO,
provisions and requirements of
the original RFP which have not been superseded
this SAFO and the IT Procurement Office General Terms and Conditions for
Goods and Services. These documents shall then constitute the written agreement between the parties. A, copy of this
acceptance will be forwarded to the successful Vendor(s).
-+---+-
-'
2004, as indicated on attached certification,
representative of
Best and Final Offer .. Fifth Round ..
&T
BAFO NO.ITS-000938A-4
state""lde IT ocurement Office
SAFO NO.. ITS-000938A-4
Statewide IT Procurement Office
Attn:
Attn:
Contract
I\lInr"l~njor
P.O. Box 17209
"' ............. ""181.
NC 27609
Best and Final Offer - Fifth Round - VENDOR: -
Contract
3512 Bush St.
Ut"JIl~~lInh
&T
NC 27609
Marlaa~~r
I.
Best and
Offer -
-
~-
$
SURCHARGE
-
NIGHTIWEEKEND
EVENING
DAY
RATE
EACH
EACH
EACH
MILEAGE
CALL
CALL
CALL
0-9999
0.2500
I
0.2500
INTRALATA STATION TO STATION
NIGHTIWEEKEND
-,
500/0
25%
-,
EACH
EACH
EACH
1.25
$
SURCHARGE
LUNCH/EVENING
Full
I
0.2500
/
}
RATE
INITIAL
ADD'L
INITIAL
ADO'L
INITIAL
ADO'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-10
0.1600
0.1000
0.1200
0.0750
0.0800
0.0500
11-16
0.2000
0.1400
0.1500
0.1050
0.1000
0.0700
17-22
23-30
0.2300
0.1725
0.1200
0.1150
0.0800
0.2700
0.1600
0.1900
0.2025
0.1425
0.1350
0.0950
31-40
0.3700
0.2300
0.2775
0.1725
0.1850
0.1150
41-70
0.4500
0.2800
0.3375
0.2100
0.2250
0.1400
71-124
0.4700
0.3300
0.3525
0.2475
0.2350
0.1650
125-9999
0.5100
0.3500
0.3825
0.2625
0.2550
0.1750
EVENING
DAY
EACH
2.25
$
SURCHARGE
INTERLATA STATION TO STATION
NIGHTIWEEKEND
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-10
0.1000
0.1000
0.0800
0.0800
0.0600
0.0600
11-16
0.1200
0.1200
0.1000
0.1000
0.0800
0.0800
17-22
0.1600
0.1600
0.1200
0.1200
0.1000
0.1000
23-30
0.1700
0.1700
0.1300
0.1300
0.1100
0.1100
31-55
0.1700
0.1700
0.1400
0.1400
0.1100
0.1100
56-70
0.1800
0.1800
0.1500
0.1500
0.1200
0.1200
71-124
0.1800
0.1800
0.1500
0.1500
0.1400
0.1400
125-292
0.1900
0.1900
0.1500
0.1500
0.1400
0.1400
293-9999
0.1900
0.1900
0.1700
0.1700
0.1400
0.1400
INTERSTATE STATION TO STATION
DAY
EVENING
EACH
INITIAL
ADD'L
INITIAL
MILEAGE
PERIOD
PERIOD
PERIOD
0-9999
0.8900
0.8900
0.8900
I
EACH
ADD'L
INITIAL
ADD'L
PERIOD
PERIOD
PERIOD
0.8900
0.8900
I
1) Intralata per minute rates reflect discounts of 25°JO and 50% for lunch/evening, and
night/weekend
Best and
Fifth Round
3a95
NIGHTIWEEKEND
EACH
RATE
I
$
SURCHARGE
VENDOR: - AT &
0.8900
EVENING
EACH
RATE
EACH
EACH
MILEAGE
CALL
CALL
CALL
0.2000
0.2000
0.2000
0-9999
SURCHARGE
INTRALATA STATION TO STATION
_lll_lIl.
I..
v
.111.
$
NIGHTIWEEKEND
1..1 ...... '\1
EACH
EACH
EACH
.25
ADD'L
INITIAL
ADD'L
RATE
INITIAL
ADD'L
INITIAL
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-10
11-16
17-22
23-30
31-40
41-55
56-70
71-124
125-196
197-9999
0.0580
0.0800
0.0900
0.1100
0.1100
0.1630
0.1630
0.1950
0.1950
0.1950
0.0580
0.0800
0.0900
0.1100
0.1100
0.1630
0.1630
0.1950
0.1950
0.1950
0.0580
0.0800
0.0900
0.1100
0.1100
0.1630
0.1630
0.1950
0.1950
0.1950
0.0580
0.0800
0.0900
0.1100
0.1100
0.1630
0.1630
0.1950
0.1950
0.1950
0.0580
0.0800
0.0900
0.1100
0.1100
0.1630
0.1630
0.1950
0.1950
0.1950
0.0580
0.0800
0.0900
0.1100
0.1100
0.1630
0.1630
0.1950
0.1950
0.1950
SURCHARGE
INTERLATA STATION TO STATION
EVENING
EACH
2.25
$
NIGHTIWEEKEND
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0.1000
0.1000
0.1200
0.1600
0.1700
0.1700
0.1800
0.1800
0.1900
0.1900
0.0800
0.0800
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.1700
0.0600
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
0.1400
0.0600
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
0.1400
0-10
11-16
17-22
23-30
31-55
56-70
71-124
125-292
293-9999
0.1200
0.1600
0.1700
0.1700
0.1800
0.1800
0.1900
0.1900
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.1700
SURCHARGE
INTERSTATE STATION TO STATION
DAY
EVENING
EACH
EACH
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-9999
0.8900
0.8900
0.8900
0.8900
0.8900
Best and Final
os
Fifth Round -
I
3.95
EACH
RATE
I
$
NIGHTIWEEKEND
- AT
ADD'L
PERIOD
f
0.8900
$
NIGHTIWEEKEND
EVENING
EACH
EACH
EACH
ADD'L
RATE
EACH
AOO'L
EACH
ADD'L
MILEAGE
CALL
PERIOD
CALL
PERIOD
CALL
PERIOD
0.0000
0.0000
0.0000
0.0000
0.0000
0-9999
0.0000
DAY
LUNCH/EVENING
25% ."
NIGHTIWEEKEND
50%
L
II
EACH
1.45
$
SURCHARGE
INTRALATA STATION TO STATION 1)
EACH
EACH
RATE
INITIAL
ADO'L
INITIAL
AOD'L
INITIAL
AOD'L
MILEAGE
PERIOD
f-JI=KIUU
PERIOD
PERIOD
PERIOD
PERIOD
0.1000
0.1400
0.1600
0.1900
0.2300
0.2800
0.3200
0.3200
0.1200
0.1500
0.1725
0.2025
0.2400
0.2400
0.2400
0.2400
0.0750
0.1050
0.1200
0.1425
0.1725
0.2100
0.2400
0.2400
0.0800
0.1000
0.1150
0.1350
0.1600
0.1600
0.1600
0.1600
0.0500
0.0700
0.0800
0.0950
0.1150
0-10
11-16
17-22
23-30
31-40
41-70
71-124
125-9999
0.1600
0.2000
0.2300
0.2700
0.3200
0.3200
. 0.3200
0.3200
INTERLATA STATION TO STATION
0.1600
0.1600
DAY
EVENING
EACH
2.25
$
SURCHARGE
NIGHTIWEEKEND
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-10
11-16
17-22
23-30
31-55
56-70
71-124
125-292
0.1000
0.1200
0.1600
0.1700
0.1700
0.1800
0.1800
0.1900
0.1000
0.1200
0.1600
0.1700
0.1700
0.1800 '
0.1800
0.1900
0.0800
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.0800
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.0600
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
0.0600
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
293-9999
0.1900
0.1900
0.1700
0.1700
0.1400
0.1400
IN I t:K~
SURCHARGE
fATE STATION TO STATION
DAY
EVENING
EACH
$
3.95
NIGHTIWEEKEND
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADO'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-9999
0.8900
0.8900
0.8900
0.8900
0.8900
I
f
I
1) Intralata per minute rates reflect discounts of 25% and 50% for lunch/evening, and
nlctlt1weekend rates, resl::>ec'tlvelv
Best and Final Offer - Fifth Round -
- AT &
0.8900
NIGHTIWEEKEND
Each
Each
Each
RATE
First 5
Add'15
First 5
Add'15
First 5
Add'15
MILEAGE
Minutes
Minutes
Minutes
Minutes
Minutes
Minutes
0-9999
0.1940
0.1940
0.1940
0.1940
0.1940
0.1940
INTRALATA STATION
SURCHARGE
STATION
1.25
NIGHTIWEEKEND
EVENING
EACH
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
0-9999
0.2000
0.1000
0.1000
0.1000
ADD'L
EVENING
NIGHTIWEEKEND
EACH
EACH
2.25
$
SURCHARGE
INTERLATA STATION TO STATION
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-10
11-16
17-22
23-30
31-55
56-70
71-124
125-292
293-9999
0.1000
0.1200
0.1600
0.1700
0.1700
0.1800
0.1800
0.1900
0.1900
0.1000
0.1200
0.1600
0.1700
0.1700
0.1800
0.1800
0.1900
0.1900
0.0800
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.1700
0.0800
0.1000
0.1200
0.1300
0.1400
0.1500
0.1500
0.1500
0.1700
0.0600
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
0.1400
0.0600
0.0800
0.1000
0.1100
0.1100
0.1200
0.1400
0.1400
0.1400
INTERSTATE STATION TO STATION
DAY
EVENING
EACH
3.95
$
SURCHARGE
NIGHTIWEEKEND
EACH
EACH
RATE
INITIAL
ADD'L
INITIAL
ADD'L
INITIAL
ADD'L
MILEAGE
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
PERIOD
0-9999
0.8900
0.8900
0.8900
0.8900
0.8900
Best and
Offer -
I
I
Round - VENDOR: - AT &
I
0.8900
the time and date of the
test calls, the
ANI and
the
and the
Test calls must be made from various payphones, using various routing, at various times, and
various types of calls including operator-assisted, credit card, dial-around, and other types. The test call
procedure must verify a complete loop, with all interim steps, from calls placed to commission paid, and a
must be submitted to
which verifies that the proper rate was .charged, the
Test C·al!
correct revenue recorded by the
Vendor(s), the receipt
the Vendor of the correct revenue, and
correct payment of commission to
State.
b.
Trouble Report Center. The Vendor must provide a centralized trouble report center that is staffed 24
hours a day, 7 days a week and accessible through a toll-free number. A toll-free number for repairs and
assistance must be listed on the payphones.
c.
Repair Time. The Vendor must maintain adequate
staff located
the state in order to
minimize repair response time.
receiving a report of a trouble condition, the Vendor shall correct
the problem within the time parameters in its accepted proposal, but no later than 24 hours for serious
problems causing service
The Vendor shall
the
contact person upon arrival, and
a verbal or automated
of trouble clearance promptly afterwards to the ITS and the site
contact person, and a copy of
trouble ticket when requested. If the
cannot be corrected
within the specified time parameters, the Vendor must provide notice to
site contact person of the
action that will be undertaken to correct the
with a projected correction time. The Vendor bears
the responsibility to ensure the service problem is promptly resolved even if a LEC is involved, and must
the State of
and of
resolution. Customer service is
and includes
keeping the customer informed at
times.
nrrh\IIr110
d.
Repair Log/Analysis of Problems. A repair log must be maintained
the Vendor, and a weekly trouble
report must be furnished to ITS. The Vendor shall analyze repair history of. each phone to identify
failures, and make recommendations to ITS concerning sites
outages. Any removal of pbones from a site .rnust have prior ITS approval.
•.. \.#11o.oi'\.#1,1'•• '1 .....
14. Network Failure. In the event of a service affecting network failure, the Vendor shall immediately provide
notification to the affected end·user - ITS or/and DOC.
15. Disaster Recovery and Escalation Procedure. Major service-affecting problems that are not resolved within
four (4) hours, or one (1) hour in the case of ISC failures, will constitute a prolonged outage and shall be
escalated by the Vendor. The Vendor shall adhere to the escalation procedure in its accepted proposal, and
shall keep the State advised of any changes in personnel/contact information· for those people in the
escalation chain. The Vendor's escalation procedure shall include a single point of contact and a project
manager with toll-free numbers and cell phone and/or pager numbers provided for 24x7x3()5 access. The
plan shall delineat~ clear lines of authority and responsibility. Transportation, adequate equipment and spare
parts and other resources must be available. Spare equipment, portable generators, a trailer with attached
payphones or other similar disaster recovery resources may be. required to provide services under less than
ideal conditions. Vendor shall provide assistance to State Emergency Management when requested due to
disaster conditions.
16. Training. The Vendor will be required to provide sufficient training to adequately orient certain State agency
employees on the proper use of the system as identified in the RFP. All training will be accomplished at a
location in Raleigh to be identified at a later date. The Vendor must provide all selected agencies with
information regarding the types of equipment and service available under the contract. Training must -also
encompass methods by which these agency contacts can assess their environments and develop a plan for
placement of coin/coinless telephones that maximizes usage, services, commissions, and special agency
needs.
17. Public Payphone Reports.
for public payphones shall be provided
Contract Administrator at the following address:
North Carolina Office of Information Technology Services
the Vendor to the State ITS
a
n ...,."....,.n.~~1
an average
The
payphones must be evaluated as a single group, ranking the highest revenue payphone to the
lowest to determine the average
revenue of the group excluding the above 175 payphones and any
payphones for which a retention fee is paid. After the initial year and every six months thereafter the average
payphone revenue must be determined for that period. If the ave'rage of the group, not of an individual
is below the 'direct cost' (as stated in the Vendor's proposal) of providing the service, the State
may consider some selected lower revenue payphones for relocation, removal or charging the site a monthly
fee for retention of the payphone.
The
retention fee is to be the difference between the average monthly revenue of all the payphones
remaining on the site over the
six months and the "direct cost" of providing the service. The Vendor
basis for the retention fees approved for phones at their sites.
shall bill
agency directly on a
Retention fees are to be included in the
revenue
submitted to State ITS, in a separate column.
Locations where a retention fee is charged are to be re-evaluated every six months. The "direct cost" figure
shall be as stated in the Vendor's
proposal.
the course of the contract, ITS must approve
any
changes to the "direct cost"
to be used. Before any action is undertaken, the Vendor
must submit to ITS a list of payphones recommended for removal or retention fee, with justification. The
selected
in mind the need for public access and . . . . . . """ ..........
recommended removals must be
ITS shall have final approval authority for such requests. The Vendor must also consult with the site contact
about any proposed removals and show justification, then discuss with the site contact options such as
relocating payphones to higher traffic or more visible locations, or 'thinning' payphones, such as removing
some from a bank of payphones, removal from alternate ends of a hallway or alternate floors, or payment of a
monthly fee for retention. of any lovv ,.I~v~nue payphones required.
safety and security reasons, no
location should have aflpaypn6hesternbve'd.
"If.
12. Coin Collection. The Vendor shall furnish services to collect coins and record the revenue in a timely manner
to prevent full coin boxes, and in accordance with the Vendor's proposal. Vendor must describe in its
nrl"'\nn,~~1 the collection intervals for
sent
and non.. sent paid revenues.
The Vendor shall update its revenue database in a timely manner, for commission purposes. Additions,
deletions or changes must be included in the database within 15 days of occurrence. The Vendor must
assure accurate accounting of originated revenues generated and commissions paid.
The Vendor must resolve customer complaints and provide customer refunds within 15 days of complaint,
and in accordance with Vendor's accepted proposal.
13. Maintenance. The Vendor shall furnish all maintenance on public payphones in accordance with Vendor's
accepted proposal. At a minimum, each site must be visited once a month for preventative maintenance, or
within 24 hours of receiving a "full coin box" alarm. Equipment must be kept in working order, and
enclosure/surrounding area must be kept clean, and proper signage and current phone directory must be
maintained. The Vendor must respond to serious problems, which cause equipment outage within 24 hours.
The Vendor shall adhere to its proposed inspection/maintenance/cleaning schedule. Vendor must include
in its
number and
of
available for
and
eQIUIPme~nt: orc)ceaUlres for
response time for various
and
trouble
and.
mclln1tenlanlce/cllealnlnIQ/c::ollec:tlc.n schedule. Vendor must
of
test call
and
trouble ...o ....~nr1~~
a.
Test Calls. The Vendor shall test every payphone at least once yearly to verify operation and operator
services and to provide an audit trail for the system. Test calls must be scheduled monthly from
approximately 10% of the payphones.
test call schedule must be
to ITS in advance
Contract Type:
Market
Issue Date:
6,2004
Commodity: Public/Inmate
Using
Services
Lll.lflJ:..IH1'''1.1
I
L..I~'~/nr"\nnla
Services
Name: Office of Information
,,~.,'\.f'U ••i;lIn.• ""11
No.
subjectJo the conditions made a part hereof, will be received at this office, 3512 Bush
of opening and then
for furnishing and
until 2:00 p.m. Eastern Standard Time on the
delivering the goods 'and services as described herein. Refer to page 2 for proper
instructions.
Bids submitted via facsimile (fax) machine in response to this Best and Final Offer
subject to rejection unless submitted on this form.
will not be accepted. Bids are
In
with this
for
and Final Offers
and
to all
conditions
the
undersigned offers and agrees to furnish and deliver any or all goods and services which are offered, at the prices agreed
upon and within the time specified herein. Pursuant to GS § 147-33.100 and under
of perjury, the undersigned
Vendor certifies that this offer has not been arrived at collusively or otherwise in violation of Federal or North Carolina law
corporation, or person
and this offer is made without prior understanding, agreement, or connection with any
submitting an offer for the same commodity, and is in all respects fair and without collusion or fraud.
Failure to
offer
submittal shall render
VENDOR:
invalid. late offers are not aC(:eOltatUe.
FEDERAL 10 OR SOCIAL SECURITY NO.
ZIP:
CITY & STATE & ZIP:
TELEPHONE NUMBER:
TOLL FREE TEL. NO:
co~
ACCEPTANCE OF BEST AND FINAL OFFER
If the State accepts any or all parts of this offer, an authorized representative of ITS shall affix her/his signature to the
Vendor's response to this Request for BAFO. The acceptance shall include the response to this SAFO, any provisions
and requirements of the original RFP which have not been superseded by this BAFO and the IT Procurement Office
General Terms and Conditions for Goods and Services. These documents shall then constitute the written agreement
between the parties. A copy of this acceptance will be forwarded to the successful Vendor(s).
Offer accepted and contract awarded thi3° day
by
Of~
,2004, as indicated on attached certification,
(Authorized representative of
MAILING INSTRUCTIONS: Mail one fully executed original and one copy of the response. Address package and
the
insert ITS control number as shown below. It is the responsibility of the vendor to have the SAFO in this office
specified time and date of opening.
BAFONO.
Statewide IT Procurement Office
Attn:
Bl8lCklllon, Contract
P.O. Box 1
1\JI~r,",~I"II,O'"
NO. ITS...000938A-2
Statewide IT Procurement Office
Attn:
L.l1~'VI'\.••• V I 1 1
Contract
Mana~::Jer
3512 Bush 5t.
".--. .....,... - NC 27609
NC 27609
Payphone Services.
should
to
and
listed
vendor can receive a different number of requests for BAFOs than other bidders.
The State encourages the vendor to supply more
competitive prices on page 3 of this Request for BAFO.
'VUIIIU'vULIV'v
Vendor should submit its most
This bid is still in
evaluation period.
to award, possession of
is
to personnel the IT
response and accompanying
attempt to
Procurement Office,
to agencies responsible for participating in the evaluation. Bidders
gain this privileged information, or to influence the evaluation process (Le. assist in evaluation) will be in
violation of purchasing rules and their offer will not be further evaluated or considered.
If AT&T wishes
offer more favorable
this
and Final Offer.
Df()D()Sall ..
Dlealse submit as
of
Stations
ANSON
Anson Correctional Center
Robert
Route 1, Box 160-C
Polkton, NC 28135
(704) 694-7500
Courier 03-83-03
11
Brown Creek Correctional Institution
Rick
Box 310
NC 28135
694-2622
Courier 03-82-02
32
1
AVERYl MITCHELL
1
Institution
Willard
Administrator
PO Box 608
600 Amity Park Road
Spruce Pine, NC 28657
(828) 765-0229
Courier 12-70-08
BLADEN
Bladen Correctional Center
Benny Brigman,
Route 2, Box 720
Elizabethtown, NC 28337
(910) 862-3107
Courier 04-26-39
6
BUNCOMBE
Black Mountain Correctional Center for Women
Victoria Justice, Superintendent
Box 609
Black Mountain, NC 28711
(828) 664-2002
Courier 12-84-09
Buncombe Correctional Center
Cliff
Box 18089
NC 28814
5
14
1
Craggy Correctional Center
6
Box 8909
Asheville, NC 28814
(828) 645-5315
Courier 12-63-03
BURKE
Foothills
Ricky
5150 Western Avenue
Morganton, NC 28655
(828) 438-5585
Courier 15-02-09
20
Western Youth Institution
Steve Boyles,
Drawer 1439
Morganton, NC 28680-1439
(828) 438-6037
Courier 15-02-06
CABARRUS
Cabarrus Correctional Center
Fred Wrangham,
Box 158 130 Dutch Road
Mt. Pleasant, NC 28124
(704) 436-6519
Courier 05-06-01
CALDWELL
14
Caldwell Correctional Center
David Johnson, Superintendent
Box 397 Hudson, NC 28638
(828) 726-2509
Courier 15-26-29
CARTERET
Carteret Correctional Center
Duncan Daughtry, Superintendent
Box 220
NC 28579
(252) 223-5100
10
1
Courier 1 -15-01
CASWELL
13
Caswell Correctional Center
Raymond
Box 217
Yanceyville, NC 27379
(336) 694-4531
Courier 02-53-23
Dan River Prison Work Farm
George Solomon,
Box 820 Yanceyville, NC 27379
(336) 694-1583
Courier 02-53-24
30
CATAWBA
Catawba Correctional Center
Jerry
Superintendent
1347 Prison Camp Road
Newton, NC 28658
(828) 466-5521
Courier 09-60-01
13
CLEVELAND
Cleveland Correctional Center
Eddie Ross, Superintendent
260 Kemper Road
Shelby, NC 28150
(704) 480-5428
Courier 06-53-01
5
COLUMBUS
Columbus Correctional Institution
Nora Hunt, Superintendent
Box 8 Brunswick, NC 28424
(910) 642-3285
Courier 04-21-17
22
CRAVEN
Craven Correctional Institution
David Chester, Superintendent
Box 839 Vanceboro, NC 28586
(252) 244-3337
Courier 16-70-01
22
13
Odom Correctional Institution
Lawrence "-.:" . . . . ld""I"'tI"\~"\n
Road
Jackson, NC 27845
(252) 534-5611
Courier 10-02-16
ORANGE
8
Orange Correctional Center
Michael
2110 Clarence Walters Road
NC 27278
(91 732-9301
Courier 17-52-01
Inmate mail:
PO Box 1149
NC 28278
PAMLICO
24
Pamlico Correctional Institution
Robert
601 North Third Street
Bayboro, NC 28515
(252) 745-3074
Courier 16-52-01
PASQUOTANK
20
Pasquotank Correctional Institution
Ernest Sutton, Superintendent
527 Commerce Drive
Caller Box 5005
Elizabeth City, NC 27906-5005
(252) 331-4881
Courier 10-31-05
PENDER
24
Pender Correctional Institution
Michael Bell, Superintendent
Box 1058
Burgaw, NC 28425
(910) 259-8735
Courier 04-68-07
RANDOLPH
7
Randolph Correctional Center
Clinton Holt, Superintendent
PO Box 4128
Asheboro, NC 27204
(336) 625-2578
1
Best and Final Offer - Second Round - VENDOR: - AT & T
Contract Type: Open Market
Refer
In("jflHr1P4':;:
to: Billy Blackmon
Issue Date: January 22,2004
Telephone No. (919) 850-2909
Commodity: Public/Inmate Payphone Services
E-Mail: biUy.blackmon@ncmaiLnet
Using Agency Name: Office of Information Technology
Services
malllnlQ instructions.)
Agency Requisition No.
http://www.. its.state.nc_us/
_ _ _ _---.,;.,...;...,;..._ _ Offers. subject to the conditions made a part hereof, will be received at this
3512 Bush
until 2:00 p.m. Eastern Standard Time on the day of opening and then opened, for furnishing and
delivering the goods and services as described herein. Refer to page 2 for proper mailing instructions..
Bids submitted via facsimHe (fax) machine in response to this Best and Final Offer (BAFO) will not be accepted. Bids are
subject to rejection unless submitted on this form.
In compliance with this Request for Best and Final Offers (BAFO). and subject to all the conditions
the
undersigned offers and agrees to furnish and deliver any or all
and services which are offered. at the prices agreed
upon and within the time specified herein. Pursuant to GS §
and under
of
the undersigned
Vendor certifies that this offer has not been arrived at collusively or otherwise in violation
or North Carolina law
and this offer is made without prjor understanding. agreement, or connection with any firm, corporation, or person
submitting an offer for the same commodity, and is in aU respects fair and without collusion or fraud ..
Failure to
offer
to submittal shalf render
invalid. late offers are not ac,ceIP~IDlle.
VENDOR:
FEDERAL tD OR SOCIAL SECURITY NO.
STREET ADDRESS:
I
p.<p.eox:
crTY & STATE & ZIP:
TELEPHONE NUMBER:
if
5tt 3
ZIP:
TOLL FREE TEL NO:
(>
..-..-,A
I~ Q()
TYPE OR PRINT NAME & TITLE OF
uN
AUTHORIZED SfGNATURE:
DATE:
£Ton ~
t-2?l-6Lf
W·
Offer valid for 45 days from date of opening unless otherwise stated here: _ _ days
ACCEPTANCE OF BEST AND FINAL OFFER
If the State accepts any or all parts of this offer, an authorized representative of ITS shaU affix her/his signature to the
Vendors response to this Request for SAFO. The acceptance shaH include the response to this BAFO, any provisions
and requirements of the original RFP which have not been superseded by this SAFO and the IT Procurement Office
General Terms and Conditions for Goods and Services. These documents shall then constitute the written agreement
between the parties. A copy of this acceptance wifJ be forwarded to the succfssfuf Vendor(s).
FOR ITS USE ONLY
Offer accepted and contract awarded
by
thj~O day of (S\. ). t<"SL-
, 2004, as indicated on attached certification,
(Authorized representative of ITS).
Best and Final Offer
&
Second Round -
MAILING INSTRUCTIONS: Mail one
executed
and one copy of the response. Address oac:kacJe
insert ITS control number as shown below. It is the ...t"I.~",r.rH:"ih.ilih, of the vendor
have the
in this
time and date of nnc.:u,u"'U"'l
n
...-1
BAFO NO. ITS"{)00938A-1
Statewide IT Procurement Office
BAFO NO. ITS-000938A-1
Statewide IT Procurement Office
Attn: BiHy Blackmon, Contract Manager
Attn: Billy
P.O. Box 17209
3512 Bush 51.
Raleigh, NC 27609
Raleigh, NC 27609
Contract Manager
}
ROUND:
This
a best and final offer from vendor
offer
the previous respons~ to the RFP and
ch nges listed
vendor can receive a different number of re uests for SAFOs than 0 her bidders.
The State encourages the
to
more
competitive prices on page 3 of this Request for BAFO.
the vendor's
nr~~Vlr\81C::: responses
to the
This bid is stiU in the evaluation period. DUring this period and
to award, possession
the SAFO, original bid response and accompanying information is limited to personnel of the IT
Procurement Office, and to agencies responsible for participating in the evaluation. Bidders who attempt to
gain this privileged information, or to
the evaluation process
assist in evaluation) will be in
violation of purchasing rules and their offer will not be further evafuated or considered.
Best and Final Offer - Second Round - VENDOR: -
T
as
In reference to the inmate
would AT&T consider
information in the same
as
combined
be
for Im'pfe~m.~n1:atlon
3.
AT&T wishes to offer a more favorable
Best and Final Offer.
described in its
combines debit revenue
If so, when
this
submit as
of this
as
AT&T has done a investigation that time allowed and we can offer the
State "AT&T" quality dial tone in the following cities: Charlotte,
Greensboro, Raleigh, Mecklenburg, Gaston, Guilford, Wake, and Durham.
If the State wishes AT&T to pursue local dial tone across the State AT&T
will conduct an intensive review of AT&T dial tone. We believe at first look
most of the State (80 0/0) can be covered. Where AT&T dial tone can be
provisioned, AT&T will provide to the State at no cost
AT&T will comply with the request to provide a system which combines
Debit revenue information in the same system as coUect-only revenue.
Implementation for this feature is six months from contract signing.
AT&T offers the State a 30% commission rate for public payphones and a
56% commission rate for inmate payphones.
Market
Contract
Ino.,u,,1es to:
Blackmon
Issue Date: December
I
2003
Telephone No.9) 850-2909
l;Oim rr'OCi ltv:
E-Mail: billy.blackmon@ncmail.net
Using nn,onr"" Name: Office of Information
Services
page 2 for
malllu11g U'1tstlruc~tl()lns.)
Agency
Public/Inmate
1-":::I'vnt,nnIA
Services
Ke~~UI~51t1()n No.
htt :/Iwww.. its.state.nc.us/
NOTICE TO VENDOR Offers, subject to the conditions made a
will be received at this
3512
Bush Street, Raleigh NC, until 2:00 p.m. Eastern Standard Time on the
of opening and then opened, for
furnishing and
the
and services as described herein. Refer to page 2 for proper
instructions.
will not Oe-acc:eD1:ed;
Bids submitted via facsimile (fax) machine in response to this Best and Final Offer
Bids are subject to
unless submitted on this form.
EXECUTION
and subject to all the conditions herein, the
In compliance with this Request for Best and Final Offers
undersigned offers and agrees to furnish and deliver any or all goods and services which are offered, at the prices
agreed upon and whhin the-time specified -herein: Pursuant to GS §-147-33.100 and u-nde-r penalty 6fperj(ji)T, lhe
undersigned Vendor certifies that this offer has not been arrived at collusively or otherwise in violation of Federal or
North Carolina law and this offer is made without prior understanding, agreement, or connection with any firm,
corporation, or person submitting an offer for the same commodity, and is in all respects fair and without collusion or
fraud.
-invalid.. Late offers are not acceptable.
VENDOR:
FEDERAL 10 OR SOCIAL SECURITY NO.
t
AT&T
,J
P.O. BOX:
STREET ADDRESS:
CITY & STATE & ZIP:
Offer valid for 45 days from date of opening unless otherwise stated here: _ _ days
ACCEPTANCE OF BEST AND FINAL OFFER
If the State accepts any or all parts of this offer, an authorized representative of ITS shall affix her/his signature to
the Vendor's response to this Request for SAFO. The acceptance shall include the response to this SAFO, any
provisions and requirements of the original RFP which have not been superseded by this SAFO and the IT
Procurement Office General Terms and Conditions for Goods and Services. These documents shall then constitute
the written agreement between the parties. A copy of this acceptance will be forwarded to the successful
Vendor(s).
Offer accepted and contract awarded thi __ day
of~:........-~~
, 2004, as indicated on attached certification,
(Authorized representative of ITS .
Rev. 1/22/03
~~~~~~~~~~ ~ail ~~~~~~~~~~~~~~~ofthe response. ~ddress package
control number as shown below.
by the specified time and date of opening.
the vendor to have the
SAFO NO. ITS..000938A
Statewide IT Procurement Office
SAFO NO. ITS..000938A
Statewide IT Procurement Office
~ttn:
~ttn:
Billy Blackmon, Contract
~anager
Billy Blackmon, Contract
P.O. Box 17209
3512 Bush St.
Raleigh, NC 27609
Raleigh, NC 27609
B~FO
in this office
~anager
This request is to acquire a best and
offer from vendor for Public/Inmate Payphone Services. Your
offer should integrate the previous response to the RFP and any changes listed below.
individual
vendor can receive a different number of requests for BAFOs than other bidders.
The State encourages the vendor to supply more competitive prices. Vendor should submit its most
competitive prices on page 3 of this Request for BAFO.
This Best and Final
answers submitted to nr~~Vlnll~
document and shall become
all
Please Note: This bid is still in the evaluation period. During this period and prior to award, possession
of the BAFO, original bid response and accompanying information is limited to personnel of the IT
Procurement Office, and to agencies responsible for participating in the evaluation. Bidders who attempt
to gain this privileged information, or to influence the evaluation process (Le. assist in evaluation) will be
in violation of purchasing rules and their offer will not be further evaluated or considered.
Rev. 1/22/03
Rev. 1/22/03
6143 Braidwood Lane
Acworth, GA 30101
6783559625
July 30, 2003
Mr. Billy R. Blackmon
Contract Specialist
Information Technology Services
3512 Bush Street
Raleigh, NC 27609
Subject:
Mr. Blackmon:
attached . . .
on July 22, 2003.
r-.r<_f"'lI""'r<ClI>
to
subject
Inemo
have
with what we believe are complete
comprehensive responses to the
questions and issues covered in the memo. However,
any additional information or
clarification is needed, please do not hesitate to contact me at 678-355-9526 or
~~~~~~~, and I will respond as expeditiously as possible.
The AT&T team continues to look forward to working with the State of North Carolina to
provide Public/Inmate Payphone Services throughout the State.
Sincerely,
Don W. Eades
1.
Tab 2 - Price Proposal, Page 2-1- If the State does not choose the advanced commission
can
offer an alternative
of
value to the State?
AT&T is providing an outstanding financial package to the State of North Carolina. In lieu of the
proposed advanced commissions, AT&T can provide the State of North Carolina a one-time
$175,000 contract signing bonus.
2.
Tab 2 - Price Proposal, Page 2-1- The proposal states "AT&T will make this offer to the state
throughout the term of the contact or for as long as internal process allows." Please
what
the
"or for as
as internal process allows" means. Would
consider
il"iOllo'l'I,nn this ~UUUII.~B
During final negotiations AT&T will delete the qualifier and will reword this sentence to state: "AT&T
will make this offer to the State throughout the term of the contract."
3. Tab 3 - Business Specifications, Page 3-2: Please
breakdown of
nrr.VI("I~n for each customer referenced in this section.
of service
AT&T has provided a breakdown of the types of services provided for each customer referenced on
page 3-2 of our proposal in the following table. Types of services are denoted in bold text.
Clarifications --
29,2003
8
19,500
2,200
51
50
8,000
1,514
16
20
14,500
1,160
174
7
11,000
982
Over
2,000
36
22,000
678
793
Distance Services as
of Service Provided:
Prime Contractor for Inmate and Public Payphones
New York State Sheriffs' Association Institute
Distance, and
of Service Provided: local,
Control for Inmate and Public
Inmate
State of Washington Department of Correctional Services
of Service Provided: local and
Services for Inmate and Public
Distance
State of Oklahoma Department of Correctional Services
of Service Provided: local, long Distance, and
Inmate
Control for Inmate and Public Pa"Dh,onE~S
4.
Tab 3 - Business Specifications, Page 3-4:' Please describe your CLEC or~~ar1I1Zcltlc~n
have
been in
How
customers do
serve?
areas do
service?
AT&T Local Services, the industry's largest competitive local exchange companies (CLEC), was
created from our purchase of Teleport Communications Group (TCG) in 1998. TCG offered a wide
range of local telecommunications services in the major metropolitan markets of the U.S. TCG
provided high-quality, integrated local telecommunications services, over fiber-optic digital networks,
to meet the voice, data, and video transmission needs of its customers. For over 15 years, TCG
developed, operated, and expanded its local telecommunications network. The dynamic array of
services coupled with a proven ability to satisfy the demands of its customers were in large measure
the key reasons that AT&T purchased TCG and formed AT&T Local Services.
AT&T Local Services is at the forefront in the industry's efforts to introduce competition to the local
telecommunications market. AT&T Local Services has aggressively pursued the goal of making
CLEC services economically, technically, and operationally feasible by working for legislative and
regulatory reform through negotiations with the incumbent local exchange carriers.
AT&T Local Services is enhancing the local telecommunications infrastructures of communities
nationwide by bringing advanced services and responsiveness to customers demanding
technological innovations, superior responsiveness, and competitive pricing. AT&T Local Services
provides superb network reliability of 99.99% through advanced network architecture, diverse routes,
and redundant electronics. AT&T Local Services now operates high-capacity digital networks for 57
cities which are served with a total of 131 digital switches (58 NT OMS and 73 Lucent 5E)---each
capable of handling up to 100,000 individual access lines, or in lay terms, telephone numbers.
Clarifications -
29,2003
in the
'I',.,.".'I'n."',,..,'I' in
with :::INjNr~·~~IV~
Carolina and thrOUl[JhC)ut
AT&T provides Centrex local service through our Class 5 local service switches, often referred to as
true local service. The family of products from our Class 5 local service switches is known as our
Prime Products.
AT&T currently provides Centrex local service (offered through our Prime Products family) in the
Raleigh/Durham/Chapel Hill, Greensboro/Winston-Salem, and Charlotte metropolitan areas.
5. Tab 6 - Proposal Summary, Page 6-4: Proposal states "AT&T team will maintain all public and inmate
payphones, and the inmate calling systems, including performing all necessary preventative
Maintenance".
it is the intent
maintain inmate
located
describe
this
be aClCOlmpIUshe~c:L
AT&T proposes that the State continue to maintain/repair inmate phones located within DOC
facilities as
do today.
6.
Tab 6 - Proposal Summary, Page 6-6: Proposal states: "The commission will be applied to all
charges exclusive of surcharges and taxes." What
and taxes is AT&T
DrC)DOSlnIQ to exclude from commissionable revenues?
AT&T will pay commissions on all revenue that is generated from the inmate and public payphones
for this contract. We will not pay commissions on taxes or surcharges that appear on the end-users'
final "at home bill." Such surcharges and taxes include applicable excise taxes, FCC taxes, 911 fees
or surcharges, State or Local taxes etc.
7.
Tab 8 - Financial Information, Page 8-4: Please nfl"l"','uiirlo FY 2000 balance sheet. Please state
how financial information submitted meets the IFB
to be certified and audited.
AT&T has provided its FY 2000 Balance Sheet in Attachment 1.
The financial information submitted with the proposal (and in Attachment 1 to this response) are
excerpts from AT&T's 2002 and 2000 Annual Reports. These statements are certified and audited
by Independent Accountants, PriceWaterHouseCoopers LLP. Copies of the "Report of Independent
Accountants" from both the 2002 and 2000 Annual Reports are provided in Attachment.
Additionally, in accordance with certifications required pursuant to Section 302 of The SarbanesOxley Act of 2002, AT&T financials (Form 10K) are certified by both the Chief Executive Officer of
AT&T Corp. (David W. Dorman) and the Chief Financial Office (Thomas W. Horton). Copies of the
certifications for the year 2002 filing are provided in Attachment 1.
Complete information on AT&T financials, SEC filing, and certifications are readily available on
AT&T's website at www.att.com/ir.
Ke~sP()ns,e
to Clarifications -
29,2003
3
8.
Tab 9 - Technical Specifications, Page 9-4: Please ...,... .,.,~'HI,..I". evidence
~OIl'",.nI"'·O such as stcltls~tlc:slr·elJlor1ts
PO 1 grade (Planned Overflow =< .01) for the AT&T network is a telecommunications industry
standard based on Bell Laboratories Traffic Engineering research. Our traffic engineering design is
based upon determining the total minutes of usage during the busiest hour of usage on the busiest
day of the month. We then use the Poisson method which typically overstates the number of trunks
required (as opposed to the Erlang method which typically understates the requirement). Busy hour
studies are ongoing to ensure that service remains at PO 1 or better, which in this case means less
than P.01.
AT&T offers the following statistics to substantiate AT&T network grade of service. These are
published statistics on http://www.att.com/network/facts.html.
During the first five months of 2003, AT&T achieved the following availability:
Long distance voice - 99.999%
ATM data - 99.999%
Frame Relay data - 99.998%
Internet protocol - 99.991 o~
9.
Tab 9 - Technical Specifications, Page 9-10: Describe your
for service restoration in the
event that the
CAM Central Office experienced direct aamalQe or a
loss.
AT&T and Evercom will work closely with the State of North Carolina in the event of an emergency to
assess damage caused by fire, flood, riot, or similar events, and will provide creative solutions that
meet the State's needs and require a minimal disruption in service.
In the event of a catastrophic loss of system in the Raleigh office, AT&T and Evercom will take the
following measures to continue services and to restore services as quickly as possible.
1.
Continue service for inmate calls. To continue service for inmate calls. all inmate calls
will be re-routed to Evercom's Irving location where the off-site backup database is stored
until the Raleigh service is restored.
AT&T's Select Routing feature will be provisioned, tested, and implemented to allow
inbound 800 calls from DOC Inmate phones to be automatically routed to the Irving
location in the event the Raleigh CAM Central Office is not available. Since all routing is
done in the AT&T network, the loss of the CAM Central Office would not affect the
alternate routing capabilities. Additionally, changing the routing of calls from the Raleigh
location to the Irving location can be completed in five minutes or less.
2.
Access the situation/damage. AT&T and Evercom technicians will work with the State
to provide a clear understanding of the situation/damage and begin working on possible
repair solutions. If required, additional representatives will be sent to the site for further
assessment. The representative(s) then will report back to the Support Center, giving
specifics on the extent of damaged equipment.
3.
and
New equipment will be ordered and built to replace damaged
equipment as required. The equipment will then be tested, and an installation team will
be assembled and sent to the Raleigh location for the installation process.
Clarifications -
29,2003
4.
Service restoration
switchback. Once the Raleigh CAM office is functional and
online, inmate calls from the NCDOC smart phones will be switched back to the Raleigh
CAM location.
Most non catastrophic outages can be resolved by local technicians maintaining minimal impact of
down time. All technicians maintain spare parts and components for repair in the inventory aboard
their company vehicles. All parts and components used from a technician's inventory for service or
installations are documented per location. Each part is tracked in the trouble reporting software that
is linked to the inventory and accounting processes. Each week, the inventory manager produces
reports, by technician, reflecting each broken/used inventory item. Technicians ship all broken items
to Irving, TX for replacement. In the event a technician's inventory is depleted prior to receiving the
replacement shipment, the technician would return to the closest service office to restock the
inventory. Alternative solutions are purchase the parts locally or have the parts shipped from the
main warehouse via overnight delivery
increments for each call
10. Tab 9 - Technical Specifications, Page 9-19: I::XI:llalln the
Are these the same for both
and inmate on1onles·
AT&T inmate and public rates are not the same and have different billing increments.
1) AT&T rates for Inmate calls use an initial surcharge/first minute, plus additional per minute
rate that is billed in 1 minute increments for all inmate call types except local inmate calls,
which use an $0.80 initial minute/surcharge plus a $0.24 charge for unlimited call time.
Golleet Gall
Local
State to State
Surcharge 1st Minute
$0.80
Additional Minute
$0.24 (unlimited talk time)
Surcharge 1st Minute
$3.95
Additional Minute
$0.89 per minute
2) AT&T rates for public payphone call types include, for most calls, an initial minute/surcharge
and then bill additional minutes in 1 minute increments except for Direct Dialed. Coin calls
have a 3 minute rate increment. Please see Attachment 2 for further public phone call rates
Clarifications -
29,2003
5
AT&T s response to question 23 contains a rate chart for the public phones that shows the call types
and the charges. AT&T included a copy of its inmate rates on page 9-32 of our response.
11. Tab 9 - Technical Specifications, Page 9-25: - The current contract with Evercom contains the
that the
of call processing
will be transferred to DOC at
contract
as follows: Per Amendment No.1 executed on November
at the end
the Contract
and at the
of the
the Contractor will transfer all
ownership of all the inmate call processing equipment,
the switchgear, to the
..,.I""~It"lII"Il .,._~ of Correction at no cost. Has AT&T considered this fact in their
II""l'... ~ . .
Inli"'l•
...
1I""l1"'......
b l·
AT&T understands that the current equipment owned by Evercom will become the property of the
State at the end of this contract period. AT&T further understands that any upgrade or enhancement
to the current platform will also become property of the State as owners of the platform.
12. Tab 9 - Technical Specifications, Page 9-35: Will CLEC customers be offered both
as an
initial
or will you offer direct
as a last resort?
do you inform p01tentlal
customers about AT&T Direct Bill?
Nearly all customers are billed through the LEC, and those that cannot be billed are offered prepaid
products, which are easy to do with check by phone, credit card by phone, or taking cash to many
retail outlets. Approximately 10% can qualify for direct billing based on their Payment Verification
Point (PVP). No customer is denied credit if they are billable customers.
Since most users are billable through the LEC, charges and applicable phone numbers for
Correctional Billing Services (CBS) will be on the phone bill. Currently, customers may be informed
about Direct Bill through inquiry to Correctional Billing Services.
When a customer reaches 75°~ of his PVP, an outbound message is delivered by phone to the end
user. The message is sent 3 times a day for 3 successive days. The end user is also notified
anytime his number is blocked for any reason.
13. Tab 9 - Technical Specifications, Page 9-51: Explain in detail how AT&T will provide Internet
Portal(Everconnect) to approved DOC employees. What equipment will the employees need?
Who will pay for needed equipment and upgrades during the course of the contract? Explain
what network securities are in place to protect confidential records?
AT&T Response
EverConnect allows personnel to log onto its password-protected site and access information from
any computer that has Internet access, allowing administrators to monitor activity while away on
business, attending a conference, or in the field on an investigation. EverConnect provides access
to call detail, call metrics, service tickets, password administration, and storage of historical search
information. AT&T and Evercom will pay for and maintain up-to-date information stored in the portal
database. Network security is maintained by Evercom NOC personnel and monitored 24/7 for
unauthorized access attempts.
Res.POlnse to Clarifications --
29,
14. Tab 9 - Technical Specifications, Page 9-54: Does
manUclllV enter
information?
The Proposal does not include staff for entering PAN information, and additional staff may not be
necessary. With AT&T/Evercom's solution, PAN can be an automated entry by using Automated
PAN Assignment as described below.
With Automated PAM Assignment, the CAM will be programmed to allow the inmate to place a
specified number of calls during his/her initial incarceration period - typically the first one to five days.
The State of North Carolina will determine how many numbers will be allowed and once the inmate
reaches that threshold the System will not allow any further entries for a specified time period. The
following provides an overview of the steps taken to complete the automated PAN process:
1) The inmate dials the desired number (916-422-9869)
2) The inmate is prompted to dial his PIN (78965463399)
3) The CAM system processes the number through validation to determine that it is a "good"
number (no blocks, no cell phones, no payphones, etc.)
4)
Once determined as a "good" number the System associates the number with the PIN
and enters it into the PAN list
5)
Once the inmate reaches a specified threshold the System will not process any further
number entries except those numbers already approved on the PAN list.
6)
Finally, the System will allow future changes and/or additions to the PAN listing as
determined by the State of North Carolina. For example, once the initial PAN list is setup, the State may allow the inmates to modify the list every three months. The CAM will
be programmed accordingly to facilitate this process by purging the information at the
desired interval.
15. Tab 9 - Technical Specifications, Page 9-57: AT&T is proposing to use existing equipment. What
upgrade or replacement of
printers, switches etc. is AT&T orc.oo,snllO
during the initial
contract
AT&T Response
AT&T will ensure that the replacement of personal computers, printers, and switches will be of a
recent model and equipment that is in operating condition. As defined in Addendum 2, Question 12,
AT&T has allocated for the replacement of up to 10 workstations and peripherals throughout the
initial 5-year contract period at locations identified by the NCDOC at no cost to the NCDOC. These
replacements are in addition to the Server upgrades detailed for the Raleigh CAM site.
16. Tab 9 - Technical Specifications, Page 9-59: Is AT&T proposing that the State provide staff to
do number restrictions or is this an option which AT&T will perform if the State desires?
No, AT&T is not proposing the State provide staff to do number restriction. AT&T, via Evercom, will
continue to provide that service.
K.e~;POlnse
to Clarifications-
29,2003
Tab 9 - Technical Specifications, Page 9-6:
the State's inmate
used? If so, what staff does
ii"'or'\ii"'n,nii"'·~It"II"tI"",innthe pn()ne~s
additional
because of
disable functions
propose
use with assistance from
in
1I"'\ii"'1I'''"",ln+C!"
Currently there is a 25 second delay for keypad disable function. The majority of the proposed
inmate voice prompts can be played and accept inmate interaction prior to disabling the keypad. If
this feature is desired, AT&T and Evercom will evaluate this delay and recommend the appropriate
adjustment. The current delay can be and will be modified if necessary at no cost to the NCDOC by
AT&T/Evercom.
18.
Tab 9 - Technical Specifications, Page 9-61: Proposal states that during call processing there is a
prompt " state your name at the beep." Is this a
can inmate's name be
ele!cn"onllcculvinserted?
The inmate's name can be inserted into the announcement in a number of ways. As stated, the
system can prompt the inmate to record his name on every call. Also, the State has the option of
having the inmate record his name only once, and reusing the same recording for each call
associated with the inmate's PIN. This recording can be completed with a Site Administrator upon
enrollment. Finally, the CAM has a feature to convert text to speech.
Name reuse - to remove the message window that inmates will often use to transfer
messages, shout obscenities or make verbal threats. This function captures the inmates
name on the first call and then associates the name with the PIN to be inserted with each
call.
Text to speech conversion - converts the name entered into the PIN system to a computer
generated voice to announce the inmate to the called party. The called party will hear the
same recorded name every time, and will not hear the voice of the called party upon initial
receipt of the call.
19. Tab 9 - Technical Specifications, Page 9-61: Proposal states "to block your number from receiving
calls press 6." Is this feature required or optional?
AT&T Response
This is an optional feature and we understand that it is not used in the current setup. All feature sets
from the current system will be maintained. Number blocking is a feature that is easily turned on and
off.
20. Tab 9 - Technical Specifications, Page 9-62: In the debit
identify the inmate
name as a collect call does?
process, does the system
All debit calls can be mandated for accept only requiring the called party to accept a debit call. In
this setup, the inmate's name will be played to the called party.
Clarifications -
2003
8
21. Tab 9 - Technical Specifications, Page 9-66: Can
call f'nr'\AI~lll"'rliinn
the alternative
detect and
without disconnection?
""1-11.. 1""11";;'
set
Yes, the call forwarding options can be set to offer the alternative of detect and notify without
disconnection.
22. Tab 9 - Technical Specifications, Page 9-70: DOC inmate accounts are not real time. AT&T will be
unable to "scan" or "real time" debit the inmate's account. With this in
how
the debit
will
Will the debit
offered allow international calls as
How will an inmate contact you and what process will
use to reimburse
inmates that are released for unused amounts in their debit accounts?
how an
inmate will access his debit account information from an inmate
Can the debit sv!;telm
nrl'l~"Brlfi a
statement on each inmate that shows amount added
his account and
calls made
the debit account?
Funds will be active in the inmate's account at the time of data entry by the State into the
commissary/jail management system. As is done today, Evercom will retrieve and update the CAM
with the data as soon as the file is available from the State. CAM Connect is the application that
connects the CAM to the commissary/JMS, allowing real time access to information in the
commissary system through an FTP server. This system was developed to meet the increasing
needs of Evercom customers to utilize site data through an interface with the CAM platform. The
current PIN/inmate name upload currently in use in North Carolina is but a small sample of the
technologies employed in this application.
International calling is allowed through the proposed debit system. Inmates are informed of their
account balance each time they place a debit call. Commissary funds for debit calls can be
reimbursed in the same manner as commissary funds are reimbursed today.
Reports may be run against the CAM system showing call detail records, including debit calls. The
PIN Editor application in CAMnt allows reports to be run against PINs. The reports will show that
calls placed were debit calls. Debits and credits to the inmate's PIN will also be shown in reports
through the PIN Editor application.
Prepaid Cards are another alternative for the State of North Carolina if a real time link can not be
established. This would require the DOC to order the cards from Evercom at the contracted rate and
resell them to the inmate at face value as a commissary item, thus receiving a return on investment.
The Prepaid Card may be purchased by the inmate in denominations of $10, $15, $20, $30, or as
determined by the State. Evercom has offered these since 1993 and currently has over 495 accounts
using these cards. Further, if a balance remains on the card and the inmate is released from
Corrections, he may still use the card outside of the facility through a pre-printed toll-free number
listed on the back of each card. No refunds are allowed to inmates by AT&T or Evercom for PrePaid Cards since this service is sold by the DOC.
PrePaid Cards will allow international calls as specified. Each time an inmate attempts to place a
debit call, his account balance is announced. However, the PrePaid Card has a set dollar amount,
and cannot be recharged. Similarly, the PrePaid Card is sold to the inmates by the facility, and each
card is not tied to a PIN. Therefore, there is no mechanism for reporting against the PrePaid Card.
However, please note that call detail reports may still be run through the CAM against the inmate
PIN, regardless of the PrePaid Card.
Clarifications -
29,2003
9
23. Tab 9 - Technical Specifications, Page 9-71: Please rU"I"'~'u'U"IIO
set
fee
per minute
for all call
(Example of
information format desired: Intralata: Prepaid/Collect $2.00 + .20 per minute, Debit $1.50 + .15 per
minute)
AT&T submits the following Collect and Debit rate comparisons.
IJelit ~all
Local
-
-
~mlleGt ~all
-
Surcharge 1st Minute
$0.62
$0.80
Additional Minute
$0.18
$0.24 (unlimited talk time)
Surcharge 1st Minute
$1.80
$2.25
Additional Minute
$0.06 to $0.11
$0.07 per minute to $0.14 per
minute
Surcharge 1st Minute
$1.80
$2.25
Additional Minute
$0.08 to $0.15
$0.10 per minute to $0.19 per
minute
23% off regular collect rates
Intralata
200/0 off regular collect rates
Interlata
200/0 off regular collect rates
State to State
Surcharge 1st Minute
$3.04
$3.95
Additional Minute
$0.69
$0.89 per minute
23% off regular collect rates
Clarifications -
29,2003
24. Tab 9 - Technical Specifications, Page 9-73:
a sarnPlle
1I'''1Idl''A",n.n~~rI
enrOllirraerit card.
Following is a sample of the proposed enrollment card.
Before you can make calls from this facility, you must enroll in the system by
registering your voice print. Once you know your booking number, pick up an
enrollment phone handset and follow the prompts.
• Enter your booking number when prompted.
• State your full name four times, once each prompt.
• Say "State of North Carolina DOC" four times, once after each prompt.
Imporlant: Say your name and "State of North Carolina" clearly, with the same tone
and speed each time. If you don't, your enrollment will be refused.
To make a call, pick up a handset and follow the prompts. You will (1) state
your name, (2) say "State of North Carolina DOC" and (3) enter the number you want to
call. You must say your name and "State of North Carolina DOC" just as you did during the
enrollment process, or you might not be able to make the call.
The enrollment card depicted above can be personalized for each State facility. Enrollment cards
with PINs are generally used for facilities that do not utilize numeric PIN systems, in order to allow
registration in the voice verification system. Since the State currently utilizes PINs, an enrollment
card is not necessary, but the enrollment card may be given to inmates as well as posted by the
phone.
The inmate will pick up the handset and be prompted to enter his PIN. Once entered, the CAM will
verify the phone in use is set to utilize voice verification. Next, the CAM checks to see if the inmate
PIN is enrolled in the program. If the inmate is not enrolled in the program, the system will prompt
the inmate to repeat a series of words or phrases, including the inmate's name and the facility name.
The inmate will be asked to repeat each word or phrase four times. The CAM will use these
recordings to create a voice print that will be used as a comparison each time the inmate places a
call. If the inmate is already enrolled for voice verification, the system will know by the PIN number,
and will proceed by prompting the inmate to repeat words or phrases for voice verification.
The current call process for voice verification is depicted below.
For English, press 1. For Spanish, press 2.
(presses) 1or 2
Enter your booking number now.
(presses) booking number
To enroll your voice print in the system, please follow the instructions
carefully. You will be asked to state your name and a keyword four times.
Please state your first and last name at the beep.
Jonathan Smith
Please repeat your first and last name at the beep.
Please repeat your first and last name at the beep.
Please repeat your first and last name at the beep.
Jonathan Smith
Jonathan Smith
Jonathan Smith
Please say {keyword or phrase} after the beep.
Johnston County
Please repeat {keyword or phrase} after the beep.
Please repeat {keyword or phrase} after the beep.
Please repeat {keyword or phrase} after the beep.
Johnston County
Johnston County
Johnston County
Your enrollment was successful. Thank you.
Kesp10nlse to Clarifications -
29,2003
25.
Tab 9 - Technical Specifications, Page 9-73: Can SpleCITlC ""II'I""IU~'~ be set up for use
inmates
to do their initial voice
thus
the
of the enrollment
nrr,.~l"'ItI"\t"'" on the other on1onles-
Yes, AT&T and Evercom can specify phones for enrollment purposes. This would be the desired
setup for initial voice authentication.
Clarifications -
29,2003
2000 Balance Sheet
2000 Report of Independent Accountants
2002 Report of Independent Accountants
Financial Certifications
Kes;pOlnse to Clarifications -
29,
At December 31,
2000
1999
Dollars in millions
ASSETS
Cash and cash equivalents
Receivables, less allowances of $1 ,379 and $1,281
Other receivables
Investments
Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other current assets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
.
.
.
.
.
TOTAL CURRENT ASSETS
.
17,087
13,884
Property, plant and equipment, net
.
Franchise costs, net of accumulated amortization of $1 ,664 and $697
.
Licensing costs, net of accumulated amortization of $1,762 and $1,491
.
Goodwill, net of accumulated amortization of $850 and $363
.
Investment in Liberty Media Group and related receivables, net
.
Other investments and related advances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prepaid pension costs
. . . . . . . . . . . . .
Other assets
.
51,161
48,218
13,626
31,478
34,290
34,261
3,003
9,099
39,618
32,693
8,548
7,445
38,460
19,366
2,464
6,928
$242,223
$169,406
$
$
TOTAL ASSETS
.
LIABILITIES
Accounts payable . . . . . . . . . . .
Payroll and benefit-related liabilities
Debt maturing within one year ...
Liability under put options . . . . . .
Other current liabilities ... . . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. .
.
.
. .
.
. .
.
. . . . .
$
126
11,144
1,703
2,102
812
1,200
6,455
2,423
31,947
2,564
7,478
$
1,024
9,813
640
1,287
1,120
6,771
2,651
12,633
6,152
.
50,867
28,207
.
.
. . . .
.
.
.
.
33,092
3,670
36,713
5,090
23,217
3,964
24,199
3,801
.
129,432
83,388
Minority Interest
.
Company-Obligated Convertible Quarterly Income Preferred Securities of Subsidiary Trust Holding Solely
Subordinated Debt Securities of AT&T
.
SHAREOWNERS' EQUITY
Common Stock:
AT&T Common Stock, $1 par value, authorized 6,000,000,000 shares; issued and outstanding 3,760,151,185
shares (net of 416,887,452 treasury shares) at December 31, 2000, and 3,196,436,757 shares (net of
287,866,419 treasury shares) at December 31, 1999
.
AT&T Wireless Group Common Stock, $1 par value, authorized 6,000,000,000 shares; issued and outstanding
361,802,200 shares at December 31, 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Liberty Media Group Class A Common Stock, $1 par value, authorized 4,000,000,000 shares; issued and
outstanding 2,363,738,198 shares (net of 59,512,496 treasury shares) at December 31, 2000, and
2,313,557,460 shares at December 31, 1999
.
Liberty Media Group Class B Common Stock, $1 par value, authorized 400,000,000 shares; issued and
outstanding 206,221,288 shares (net of 10,607,776 treasury shares) at December 31, 2000, and 216,842,228
shares at December 31, 1999 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional paid-in capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guaranteed ESOP obligation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Retained earnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accumulated other comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4,883
2,391
4,710
4,700
3,760
3,196
TOTAL CURRENT LIABILITIES
Long-term debt . . . . . .
Long-term benefit-related
Deferred income taxes .
Other long-term liabilities
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
and deferred credits
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
TOTAL LIABILITIES
362
2,364
2,314
206
90,496
217
59,526
(17)
6,712
6,979
7,408
(1,398)
TOTAL SHAREOWNERS' EQUITY
.
103,198
78,927
TOTAL LIABILITIES AND SHAREOWNERS' EQUITY
.
$242,223
$169,406
The notes are an integral part of the consolidated financial statements.
31
To the Board of Directors and
Shareowners of AT&T Corp.:
In our opinion, based on our audits and the report of other auditors, the accompanying consolidated
balance sheets and the related consolidated statements of income, changes in shareowners' equity and of
cash flows present fairly, in all material respects, the financial position of AT&T Corp. and its subsidiaries
(AT&T) at December 31,2000 and 1999, and the results of their operations and their cash flows for each of
the three years ended December 31, 2000, in conformity with accounting principles generally accepted in the
United States. These financial statements are the responsibility of AT&T's management; our responsibility is to
express an opinion on these financial statements based on our audits. We did not audit the financial
statements of Liberty Media Group, an equity method investee, which was acquired by AT&T on March 9,
1999. AT&T's financial statements include an investment of $34,290 million and $38,460 million as of
December 31, 2000 and 1999, respectively, and equity method earnings (losses) of $1 ,488 million and
$(2,022) million, for the years ended December 31, 2000 and 1999, respectively. Those statements were
audited by other auditors whose report thereon has been furnished to us, and our opinion expressed herein,
insofar as it relates to the amounts included for Liberty Media Group, as of and for the years ended
December 31, 2000 and 1999, is based solely on the report of the other auditors. We conducted our audits of
these statements in accordance with auditing standards generally accepted in the United States, which require
that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are
free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts
and disclosures in the financial statements, assessing the accounting principles used and significant estimates
made by management, and evaluating the overall financial statement presentation. We believe that our audits
and the report of other auditors provide a reasonable basis for the opinion expressed above.
New York, New York
March 16, 2001
29
OF INDEPENDENT ACCOUNTANTS
To the Board of Directors and Shareowners of AT&T Corp.:
In our opinion, based on our audits and the report of other auditors, the accompanying consolidated
balance sheets and the related consolidated statements of operations, changes in shareowners' equity and of
cash flows present fairly, in all material respects, the financial position of AT&T Corp. and its subsidiaries
(AT&T) at December 31,2002 and 2001, and the results of their operations and their cash flows for each of
the three years in the period ended December 31, 2002 in conformity with accounting principles generally
accepted in the United States of America. These financial statements are the responsibility of AT&T's
management; our responsibility is to express an opinion on these financial statements based on our audits. We
did not audit the financial statements for the year ended December 31, 2000 of Liberty Media Group, an
equity method investee, which was acquired by AT&T on March 9, 1999. AT&T's financial statements
include equity method earnings of $1,488 million for the year ended December 31, 2000. Those statements
were audited by other auditors whose report thereon has been furnished to us, and our opinion expressed
herein, insofar as it relates to the amounts included for Liberty Media Group, for the year ended
December 31, 2000, is based solely on the report of the other auditors. We conducted our audits of these
statements in accordance with auditing standards generally accepted in the United States of America, which
require that we plan and perform the audit to obtain reasonable assurance about whether the financial
statements are free of material misstatement. An audit includes examining, on a test basis, evidence
supporting the amounts and disclosures in the financial statements, assessing the accounting principles used
and significant estimates made by management, and evaluating the overall financial statement presentation.
We believe that our audits and the report of other auditors provide a reasonable basis for our opinion.
As discussed in the notes to the financial statements, AT&T was required to adopt Statement of Financial
Accounting Standards No. 142, Goodwill and Other Intangible Assets, effective January 1, 2002.
PRICEWATERHOUSECOOPERS LLP
New York, New York
January 23, 2003, except for Note 20,
as to which the date is February 28, 2003
36
CERTlfIC" TION
2. Based on my kno~ledg@~ ~his annual repc.t does no~ cQntain any un~~~ s~atement
of a matarial fact or omi~ eo B~ace a mzce~i&l fact nec~8aary ~o make cbs sta~ements
~ade, in light of the c1~c~atanees under Which such s~ate~en~3 w~r~ made
no~
m1ele~d1ng ~i~h ~~.pec~ t~ the period c~ored by ~hiB annual report;
p
. Bae=d on
in~lud~Q
irt
~y
i,~is
~~ fin~o1al ~tatement3.
report, tai.ly
financial condlcion, results Q~
and fer, che psriod~ p~esanted in this
~
o~her financial info~tion
ma~erial re~peccB the
nnd
in all
cash flQVG of ehe
4. ThQ re9i~trdn~'s o~he~ c~rtifying ~~ficer8 and 1 are
ana
mainc~~n1n2
d~5closure
ana
~onerQ1B
lJa-14 and lSd·14J for the reg1jt rane
al
prccedUh~3
aPd ~ hav@!
known
~J
o~het&
thi~
to uS
period in
eV41ua~ed th~ Qtfec~!vene3a
of
in
Ex~hanga
cf,
priQr
ab11shing
Act
~ule$
to ensur2 cha~ m&~er1al
its ccnsglid~t~d
those entiel~6,
annual
Z&PO~
prepar~d;
ie being
re9i8~rant·s disclo~u~~ cont~ols
procedures as of ~ date within
annual .epQrt (the ~Evalu~~ion
~)
1l!l8 t
(~B
design~d ~ucb disclogur~ controls and p~QCgdur$~
informaeion rela~in9 to ~he r~9istran~,
8~.1diAries, i~ m~de
p~r~ieularly Qur~ the
regise~an~
~cpore:
~o ~bq
filing dnte of
and
~his
; and
preBen~ed in this ~u~l repor~ our cQnclusion~
~ha ~iecloBure cont~Qls and proeedur@s baa~d en
aboUt ene ~ffectiv~nese of
our evalua~ion •• o~ ~he
E-r.rAlu.tion Dat:e;
S .. The reqist.r.:xnl:" oS ether cartifyin9 offic:ex$ and I have di.!u:.losed., based on cur
rec~nt evaluaticn, to cha ~eg~.t=~n~'9 a~di~Qra and ~h~ ~u~it committ~e of
r~gist~anL/s bQ~rd of di~eetg~~ (O~ F.~~ons p~rforming ~he ~quivbl.nt !upction):
mQSC
a)
all 3igpi£ieanc d~f1ci.n~i~~ in the ae~isn O~ oper~~ion of int~=nal conerola
which could adver~Qly ~!fQc~ the regis~r&nt/~ abill~y to record, proc~as,
Slumm&.r1~e and repor"t tint-nc.1al dat..a and h~ve identified for tnJ2 r~qll't::i}nt' s
audi~or! any ma~erial ~~akn~Bses in ine~%nal cont~ol~: and
b)
any fraud. whet:he::t or ft.o't: Rnai:srial. thr:l.t inuolv-es managE!!ment or o[:]:'lsr
em~loyees
whQ have a
~igni£1c&nt rol~
in
Lh~ rQgls~r3nt-5 int.tn~l con~rcls
and
6,
Th~ re9istrant'~
r.pgr~
whethGr
or
other certify1ng
h~t ~h~~e
oftie~~3
and I have lndicat.d in this annual
were aign1!1cant changes in inecrn&l conerolsQr
i~
c~~~r £ac~or~ t~~~ ~ould g!gnificantly alfccc int~rnal con~rOls ~ub~equent tQ the
d~~~ of our mo~c ~ee2nC evaluaeion, 1nclud1ng any oor~eQtiv~ actions with regar~ to
$i9~ificant d~fieiehoies and maeerial w.aknes5e~.
na~e:
March
28, 2002
David W. norman, Chie! Executi~e
tha sarhanee-Oxley
JOo., ~hat:
Corp- ,
#
tl.)
cne Annual
Dr
a~por~
Eo~ thQ fi~cal
s't !.tQrnant asceomp.auies
on Form lO·K
",hi t;h
't:hi~
~S(d)
Q~
the
~uformac1on co~~a1ne4
~hefinanciAl
S@CU~i~~8. ~c~g~ AQ~
in the
eond1t:ion
ana
Period~c ~eport
:r;',uiiiulc8
at ope:-ation:s
Sec1:ioft
@nde4 DaceIDber 3l, 2002
'th~ ~pariodic
~ith ~ha r~Qu1remren~~
(15 U.s.c. 78m or 78c(dlJ
~reseD.~S,
in all material
AT&T t:=rp.
o!
Sec~1on
.na
r~spect~
certify
have reviewed this annual
I
on Form lO-K of AT&T;
. Based on my knowledge, this annual report does not contain any untrue statement
of a material fact or omit to state a material fact necessary to make the statements
made, in light of the circumstances under which such statements were made, not
misleading with respect to the period covered by this annual report;
3. Based on my knowledge, the financial statements, and other financial information
included in this annual report, fairly prese~t in all material respects the
financial condition, results of operations and cash flows of the registrant as of,
and for, the periods presented in this annual report;
4. The registrant's other certifying officers and I are responsible for establishing
and maintaining disclosure controls and procedures (as defined in Exchange Act Rules
13a-14 and 15d-14) for the registrant and we have:
a)
designed such disclosure controls and procedures to ensure that material
information relating to the registrant, including its consolidated
subsidiaries, is made known to us by others within those entities,
particularly during the period in which this annual report is being prepared.
b)
evaluated the effectiveness of the registrant's disclosure controls and
procedures as of a date within 90 days prior to the filing date of this
annual report (the ~Evaluation DateN); and
c)
presented in this annual report our conclusions about the effectiveness of
the disclosure controls and procedures based on our evaluation as of the
Evaluation Date;
5. The registrant's other certifying officers and I have disclosed, based on our
most recent evaluation, to the registrant's auditors and the audit committee of
registrant's board of directors (or persons performing the equivalent function):
a)
all significant deficiencies in the design or operation of internal controls
which could adversely affect the registrant's ability to record, process,
summarize and report financial data and have identified for the registrant's
auditors any material weaknesses in internal controls; and
b)
any fraud, whether or not material, that involves management or other
employees who have a significant role in the registrant's internal controls
and
6. The registrant's other certifying officers and I have indicated in this annual
report whether or not there were significant changes in internal controls or in
other factors that could significantly affect internal controls subsequent to the
date of our most recent evaluation, including any corrective actions with regard to
significant deficiencies and material weaknesses~
Date
March 28, 2002
C
er
.2
I, Thomas W. Horton, Chief Financial
the Sarbanes-OXley Act of 2002 that:
of AT&T Corp.,
pursuant
Section
(1)
the ~ Report on Form lO-K for the fiscal year ended December 31, 2002 (the'"Periodic
Report H ) which this statement accompanies fully complies with the requirements of Section
13(a) or lS(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m or 78o(d» and
(2)
information contained in the Periodic Report fairly presents, in all material respects,
the financial condition and results of operations of AT&T Corp.
Dated:
March 28, 2003
AT&T Operator Assistance
Response
Clarifications -
SERVICE CHARGE PER CALL
Operator Assisted
Includes Real Time
RatedcaUs
Automated
TYPE OF CALL
COLLECT -
lII""',.
IlIIi
.....
Person-to-Person
Rate
Per Min
Placed via 1-BOO-CAlLATT
$0.99
or 1-800-LlAMA-AIT
Operator Assisted Collect Calls and
Collect calls placed via other than
1.aOO...cAlLATT or 1-BOQ-lLAMA-ATT
$0.99
C
$3_99
$6.50
$5.99
$7.50
SERVICE CHARGE PER CALL
-
BILLED-TO..THIRD NUMBER
$0.99
...
-.., ..... ',_ .....
Includes Real Time
Usage Rate
Per Min
TYPE OF CALL
H"\PI'"~1
'U
Automated
Rated cans
$6.99
$9.99
Excluding Person-lo-Person
TYPE OF CAll
PERSON-TO-PERSON
JnchJdes Real Time Rated Calls
... Paid By Coin
- AU Other
USAGE RATES
EACH 3 MIN
PER MIN
Period
N.A.
$2.70
$0.99
N.A.
SERVICE CHARGE PER CAll
TYPE OF CALL
PERSON-TO-PERSON
'neludes Real Time Rated Calls
Billed To An
AT&T Calling
Card
Paid By
$12.50
$9.99
All Other
Coin
$12.50
SERVICE CHARGE PER CAlL
TYPE OF CALL
OPERATOR DIALED DIRECT
Includes Real Time Rated Calls
Paid By Coin
Usage
Rates
Per Min
Usage Rates
Each 3 Min
Period
Paid By
Coin
Billed To Main
Residential Account
N.A.
$2.70
$1.95
N.A.
$0.99
NA.
N.A.
$12.50
Billed To Main
Residential Account
Public Pa1i1DllOr~ surc:halrge and operator Transfer Fee may apply based on call circumstances.
I
~"'LA&.l'f""""IUl[. to a .eublic PaYRbone surG-h.ar~
1< BACiJ
number or
Operator
the
efforts may
to determine responsibility
I'I"Ill....-.nI"\op1r'"
A-IJ' ...
..I~.lI..&.& •• ~
are
to
accept charges
as necessary,
the caller's request, Operator assistance \\till attempt
to place a state-to-state call to a particular party at a domestic telephone number specified
may
a __A."""_ ...............
the
extension or office. If successful, the Operator will establish
cal]
between
calling and called parties. If the identified party is not available and the
requests, or agrees, to speak to a party other than the party initially specified,
established and billed at the Person-to-Person call rates.
11, _ _ '''-''' .........
II
DIALED DIRECT
~ Operator assistance is available to Customers
who want an Operator to place their state-to-state call for them. Operator Dialed Direct
calls do not include: Collect calls, Billed-to-Third Number ca.lls, Person-to-Person calls or
calls billed to a Calling Card.
REAL
CALLS - Operator assistance is available to provide the time
(duration) and charges associated witll an Operator assisted state-to-state calL A Company
Operator must establish the call for which time
charges are requested. The caller must
provide
calling and called telephone numbers to
Operator and request the Operator
to provide
and charges associated with such call
completion
referenced in tfRafes and Charges" may be different.
1.
to a
_Jl.4,I&.lIl~JlF..
to each Operator ~.:).JI.i...JlILUI..a."",,\..I
a
seven
a
Assistance calls
to a domestic main residential telephone account
card, usage rates apply
of use or fraction thereof: Duration
is recorded in whole minutes, with partial minutes rounded up to the next
minute (for example, a 45 second
will be billed as a one minute call).
, . . . 'O'...IlI.t"..,,,..
,ro,n.II.lII~ln
For Operator Assistance calls made from a public or semi-public payphone and paid
for by coins, the duration of eac·h call is recorded for an initial three-minute period, and
each additional three-minute period.
fractional period of less than three-minutes is
rounded up to equal a whole three-minute period.
•
Operator Assistance calls made from a public or semi-public payphone and paid
for
coins'J usage rates are applied for each three-minute period or fraction thereof
The price of a call paid for by depositing coins in the public OF semi-public payphone
is the sum of the usage charges, plus any applicable Service Charge and tax(es)~
1I"''''1I11rl1r'A~ to the nearest multiple of$.05. Public and semi-public coin
that
use network coin signaling will not be suitably equipped to
n~"lt]''IV'l~n''t
"""''''',,",'_IU'a.
H
*Effective daters) on rate table(s) referenced in "Rates and Charges may be different.
to
account..
basis are
Person-to-Person calls made on a Collect
rates and charges..
-'-""JII..II._."""
calls may
au'toIna1te<1
calls can not
Commonwealth
'\...JU'ILi..lGU..V..I
to "'.. . .
......... 'U"AA_ .........
Time Rated.
system are not 'I!w'.a..lII.~:;"JI.""",Jl._
.Il• ...,vJl..&'-I'.lI.,A.......
JI..JI. ....... Jl.JlLLI_.I. iJ'
A.'-'''''LlLIL'''''-JIl
or the
Northern Marianas Islands (CNMI).
Collect calls can not
numbers.
billed to public and semi-public payphone telephone
Billed-to-Third Number calls are billed to the domestic residential telephone
number specified by
caller,
may be verified by the Operator for
acceptance of charges by the third party..
Person-to-Person calls
*Effective date(s) on rate table(s) referenced in
SelVice
are su.t)/e4~r
Number basis are billed at
4Rates and Charges"
may be different.
can not
to . .
I
.. a O l I ... Jll .......
or
to,
caller's
depositing coins
t"~ljar.....,.I'..n."'*"u:;a,
a
charges
number
reaching.
Operator Dialed Direct rates and charges apply if, at
establishes a call that is involuntarily interrupted.
request, an Operator re-
Direct Dialed Station charges apply instead ofthe Operator Dialed Direct charges
if the Operator places a call for a disabled person who, because of his/her
disability, cannot dial the call.
Station charges
of the Operator
Direct charges
if the Operator places a call because Automatic Number Identification is not
available for Customer-dialed completion.
·Effective
on rate fable(s) referenced in ftRates and Charges" may be different.
SUj"J~:r
to
or
a
Usage charges
service charges for Operator Assistance state-to-state calls are ..."..,_'_ . . . . . . . _.. . .
Rate
- AT&T Special Handled Ca.lls Using Operator Assistance.
a
Public Payphone Surcharge
payphone.
Other charges
Miscellaneous Charges
or
Taxes may apply..
In-state rates vary and may be higher. Additional information is available for those few
states where AT&T will be providing in-state long distance services under the AT&T
Consumer Services Agreement.
on rate table(s) referenced in "Rates and
(·h~~,..n.o~" may
be different.
COnslunrer Services Aa'ref;~m4mr
· The State clarifies that should there be any inconsistency between the terms found
page 12 of the
and the terms in Section
4, page
Section
4, page 41 are
Do you
this clarification?
2.
Section
, then
terms
Section VI., paragraph 4, page 41 -- Should the subcontractor of the selected Vendor not perform the
required services and, further, becomes unable to perform those services, what will Vendor do to carry
out its sole responsibility for the performance of the subcontractor?
AT&T
AT&T will insure that the vendor
in both scenarios of nonand unable to
If the State and AT&T deem it necessary to rOIl4II~t"'·o
SUIOCC)ntlractor then AT&T will work with the State to find a suitable rer:>lac:ernelnt
subcontractor that is unable to
with a contractor that can meet the
RFP for this contract. AT&T would be
for the
and transition
subcontractors should this situation occur.
nOll'"'tnlrn'\~::.nt"..o
ensure
subcontractor
lI"'U''ilIIt'"'t'''lI'''n"'IlC''
to
the
standards as
Rev. 1/22/03
Cimarron Correctional Facility, OK
800
80
Tim O'Dell
Cimarron Correctional Facility
3700 South Kings Hwy
Cushing, OK 74023
918-225-3336
Clay County, FL
520
62
Capt. Johnny Smith
901 N. Orange Ave.
Green Cove Springs, FL 32043
904-529-5912
904-284-0710
Officer Ken Price
1010 E. Adams St. Rm. 9
Jacksonville, FI. 32202
904-630-5843
Duval County, FL
Kenosha Count , WI
Orange County, FL
3000
138-P 278-1
800
80
262-605-5450
262-605-5407
1280
197
585-428-5237
585-428-4089
2500
531 - P
Shelby County Govt., TN.
300 -I
3000
622
Capt. Dennis Warren
Rich Steiner
3723 Vision Blvd,
Orlando, FL 32801
407-836-8306
407-836-2411
Robert Smith
201 Poplar Ave
8th Floor, Room 861
Memphis, Tenn. 38103
901-545-3333
901-545-3313
Customer Service for all Evercom
payphones is handled
Systems. AT&T will continue this same process for the State
Evercom
payphones.
The Customer Service Center is located at:
2401 Brentwood Road
Suite 101
Raleigh, NC 27604
This center is staffed 24 hours per
7
per week. In the event that
personnel are not available to work an assigned
an automated
attendant system stores all
messages.
The toll free number
contract customers to use is 888..854..7523.
The toll free rro'l"l InNIrt"on~Brr num[)er for end user
is 888..854..8899.
This number is
In any state where the PUC has eXE~mIPte!d
pavpno1ne!s from
dial to
service
we also
nrrA'''n..lBit''lO 211 as a
North Carolina is such a
Rev. 1/22/03
Rev. 1/22/03
6143 Braidwood Lane
Acworth, GA 30101
678 355 9625
September 5, 2003
Mr. Billy R. Blackmon
Contract Specialist
Information Technology Services
3512 Bush Street
Raleigh, NC 27609
Subject: RFP# ITS-000938A - Clarification and Negotiation
Dear Mr. Blackmon:
AT&T submits the attached response to the subject "RFP No. ITS-000938A Additional Questions" e-mail provided
to AT&T on August 21 , 2003.
We have responded with what we believe are complete and comprehensive responses to the questions and issues
covered in the memo. However, if any additional information or clarification is needed, please do not hesitate to
contact me at 678-355-9526 or
and will respond as expeditiously as possible.
The AT&T team continues to look forward to working with the State of North Carolina to provide Public/Inmate
Payphone Services throughout the State.
Sincerely,
Don W. Eades
Rev. 1/22/03
Yes, the parts will continue to be ordered through Evercom. AT&T proposes to provide inmate phone repair parts to
the State at no cost. This is a value of $30,000 annually or around $150,000 for the life of the contract.
2. Tab 9, Technical Specifications, Page 9-4, Redundancy/Disaster Recovery: Please
how much inmate
traffic your
location
handles. What
if not 100 % , of NCDOC's traffic is the
location
to handle? What
and features would be different? Would
have access to
all call records as we do now? How
would it take to rebuild and
in the
Raleigh office if it was a total loss? Would the
to the
location
of the DOC inmate pnC)nE~S
1"'01"'11111I1"'0
The Irving location currently receives an average of 700,000 validation requests daily from over 2000 correctional
facilities and processes voice traffic for approximately 80 correctional facilities with a total of 1600 inmate telephone
locations. The Network architecture is built around an OC48 fiber ring providing a maximum capacity of 32,256 T-1
channels, of which less than half are in use today. The availability of T-1 channels will accommodate 100% of
NCDOC's traffic as long as the local central offices are not impacted by an affecting disaster.
The CAM equipment could be replaced within a 48-hour timeframe in the event the disaster did not damage the
integrity of the Raleigh office. A spare CAM system will be maintained for spare parts in the event the loss only
includes a single system. The Irving location is the manufacturing facility and houses enough spare parts to
duplicate all components of the Raleigh CAM system.
AT&T's Select Routing feature will be provisioned, tested, and implemented to allow inbound 800 2114188 calls from DOC Inmate phones to be automatically routed to the Irving location in the event the
Raleigh CAM Central Office is not available. Since all routing is done in the AT&T network, the loss of
the CAM Central Office would not affect the alternate routing capabilities. Additionally, changing the
routing of calls from the Raleigh location to the Irving location can be completed in five minutes or less
and will require no programming change to the DOC inmate phones.
3. Tab 9, Technical Specifications, Page 9-24, Implementation Plan: Please provide implementation timeline
for inmate features and services currently not in use or provided with the current CAM system (debit
calling, Three-way, Inmate incentive program, Approved calling lists.) Will all these features be fully
operational on the date of our conversion to the new contract?
AT&T Response
Contingent upon the date of contract conversion, the requested features will be fully operational. Implementation of
the features will be no later than:
Debit Calling - March 1, 2004
Three-way Calling - April 1, 2004
Approved Calling Lists - May 3, 2004
Rev. 1/22/03
AT&T proposes to maintain all inmate call processing equipment to include maintenance, repair upgrade and
replacement.
5. Tab 9, Technical Specifications, Page 9-53, Automated PAN Assignment: How will debit calls be pr()CE~SS;ea
using a PAN list? How would a PAN list allow a debit call to a line blocked for
toll but restrict it if a
collect call was
to same number? What happens when PAN lists are
Can an individual
inmate's automated list be
when
under
circumstances? How?
Debit calls will be processed contingent upon the number's existence in the inmate's PAN list. If a debit call is
placed to a number, the call will go through due to the fact that the call is paid for through inmate funds set up in the
CAM. Upon answering the phone, the end user will hear a message stating he/she has a prepaid debit call from
<inmate's name>, an inmate at <facility name>. The end user will have to enter a designated digit as positive
acceptance for the call.
When a call is processed from the CAM system, the ten-digit phone number is processed through a validation
system to determine if the end user has a collect call restriction, or if there are any other blocks on the line. If a
collect call is placed to a number with a
toll restriction, the validation system will not allow the call to go
through.
When a PAN list is purged, new numbers are automatically populated into the list while the inmate attempts to place
additional calls until the maximum capacity of numbers are reached.
A number can be added or removed manually any time from an inmate's PAN list by utilizing the PIN Editor
program offered with the CAM user utilities.
6. Tab 9, Technical Specifications, Page 9-57, "AT&T is proposing to retain the current inmate telephones and
calling system.": The current workstation being utilized in the DOC central office has been in place since
installation of the CAM system. What are AT&T's plans for replacement and/or upgrading of this ealunJ~m~~nt
during the contract?
AT&T Response
AT&T has allocated for the replacement of up to 10 workstations and peripherals throughout the initial
5-year contract period at locations identified by the NCDOC at no cost to the NCDOC. The workstation in the DOC
central office will be replaced by 05/06/04 or earlier.
Rev. 1/22/03
Yes, Standard reports for call forwarding calls, which are similar to 3-way call reports, are available.
AT&T has call forwarding detection in place for Clay County, Florida via Evercom. AT&T is detecting call forwarded
calls, but not terminating calls at this time.
Evercom's Remote Call Forwarding product can detect and block the following types of call forwarding calls with
greater than 95% accuracy:
Variable Call Forwarding
Call Forwarding on Busy
Selective Call Forwarding
Permanently Remote Call Forwarded
8. Tab 9, Technical Specifications, Page 9-66, Blocking Due to Uncollectibles: Please
thresholds
for customers with service in RBOC and LEC areas. How are their
credit limits determined?
on how a customer's threshold would be determined based on factors
What
the factors
initiate a
in the customer's
threshold?
Thresholds for customers receiving collect calls from correctional facilities that are billed by Correctional Billing
Services (CBS) are based on a number of factors. CBS will determine thresholds by working with the customer's
local phone company to determine how long the customer has been in service and if the customer has a good
payment history. CBS will also extend thresholds based on the customer's history with CBS.
A customer's account can be reviewed and thresholds may be extended for every three months of a good payment
history with CBS. Also, increases in thresholds are reviewed with the customer so as not to allow an excessive
amount of charges without consent of the customer. Thresholds are not related to the amount of time an inmate is
in a correctional facility. As information, the average threshold for NC is approximately $500, and the national
average threshold is approximately $200.
9. Tab 9, Technical Specifications, Page 9-67, System Backup: System backup for the DOP workstation
requires a 2..hour battery backup. Will AT&T meet this requirement, and if so, how will this be done? How
will backup requirements for the Raleigh office be met?
AT&T Response
AT&T will maintain the current backup system, which includes an 18 KV UPS battery backup supporting more than
two hours of backup power in addition to a natural gas generator. The combination of these two components will
prevent electrical service interruption and will supply standalone power for several days if necessary.
Rev. 1/22/03
The electronic file provided by the DOC will be imported directly into the CAM system. AT&T will provide a prepaid
calling card with the inmate's unused debit balance as reimbursement of funds to released inmates.
AT&T understands the monthly invoicing requirements for debit call amounts. AT&T understands that the DOC will
collect monies from inmates and cut a check to AT&T. AT&T will continue the process of commissions and
reporting as is done today.
11. Tab 9, Technical Specifications, Page 9-73, Voiceprint Identification:
an
has a condition such as a
bad cold that affects his/her voice how will the
feature handle this issue? Is there a manual
override for calls blocked due
no
match?
If an inmate has a condition that affects his/her voice and the utilization of the Voiceprint feature, the DOC has three
options. First, the DOC may choose to allow the inmate to re-enroll to establish a new voiceprint. Second, the
DOC may choose to allow the inmate to place calls despite the verification failure, and not alert the inmate that
he/she failed. Third, the DOC may choose to temporarily set the verification to a passing score.
12. Tab 9, Technical Specifications, Page 9-75, Investigative Record Tracking System: Please
Investigative
system RFP
will be met.
~.n.II'JIUIIII
how the
AT&T Response
The CAM system has an interactive investigative system in place that will allow the DOC to create investigations, tie
notes to investigations, and run a series of reports against investigations. AT&T understands the DOC requests
added features and will perform necessary programming to meet the DOC's wishes. As discussed, AT&T will
enhance the CAM to perform the following functions:
1.
2.
3.
Associate CDRs back to Investigative Records.
Allow use of Microsoft Word to create transcripts of calls and associate back to Investigative Records.
Allow use of Microsoft Excel to create reports and associate back to Investigative Records.
4.
5.
Allow search by PIN and destination number.
Timestamp investigations and give ability to create reports to show how much time is spent on an
investigation, by facility, or by case type.
Rev. 1/22/03
AT&T .. CLARIFICATIONS REQUESTED .. 9/25/03
The
tnlln\JVlnn
1.
clarifications are
SOluallt "'~P"\nl''''''''''lI'''nIMIN the
orc)oc)s€!o Inmate
1IJ'":A',l'nll"'~II"1I""" s'vs1ten,~
Secure
63 of CAM User Manual - Will AT&T continue development of this application
to allow logs to be kept and/or reports to be run that will show actions by users while in system?
Please provide a timeline of when this feature would be operational systemwide in the NCDOC?
Evercom, will continue to make enhancements on this product. This
installed and should be online
December 2003.
Secure
Access
Workstation
rollout for
each user
Secure
Access
Stage 1
System
Integration
Secure
Access
Password
Activation
2.
Watched Number
Page 25 of CAM User Manual ... Will AT&T continue development of this
application to allow remote work stations to gain access via the web so access will not be limited to the
main workstation in the NCDOC Raleigh office? Please provide a timeline of when this feature would be
operational systemwide in the NCDOC?
A T& T's
will continue to make enhancements on this
This
is General release status" This feature is accessed
a Web browser interface
and available for remote workstations that have
the CAM secure network.
ru..'.,."",,,....,.
3.
Call Forwarding Detection - Please provide a timeline of when this feature would be operational
systemwide in the NCDOC?
AT&T Response: AT&T will cut the new system over, wait for a break in period of 30 days and begin
the Call Forwarding Detection..
4.
Voice Print Identification - Please provide a timeline of when this feature would be operational
systemwide in the NCDOC?
Response: This product is currently
Beta release, and will
available during cutover.
Rev. 1/22/03
5.
of this
to allow
to be associated back to the
to
a method to run
based on stored
and to develop a history file of user actions on an investigation? Please
a timeline of when
these features would be operational
in the NCDOC?
~. ""'_lII"""
1V'\\/.""r-1"111"'llr"\1r"/,....
AT&T Response: This product is currently available requiring Microsoft office software and license for each
workstation converting information.
6.
Revenue
- Will AT&T continue development of this application to allow debit,
collect, and prepaid call activity to be viewed on one system and in near real time? Please provide a
timeline of when this feature would be operational systemwide in the NCDOC?
AT&T Response: This product will be available for Beta on January 1,2004.
7.
Debit and
Calls - Is AT&T willing to pay a higher commission rate for debit and/or prepaid
calls since the cost of collections will be significantly lower?
A T& T Response: A T& T has discounted its debit rates approximately 20% less than collect, we will also offer the
State a 5% increase in commissions on Debit calls.
8.
Smart Connect - Please confirm that the Smart Connect System will allow a customer to set up one
account that would allow the inmate to call them at several numbers.
Smart l,;onn~ect :sv~;telm
allow the inmate to call several numbersa This nt",.,.I"iIII,~t'
9.
a customer
set
one account
available now.
""111t"t"~nt'I'1f
Storage of Inmate Call
Would AT&T be willing to offer a different call recording storage
method: Le., to provide a year of inmate call recording live on system, thusn.ot requiring backup to tape
for retrieval by DOC? (If so, redundant data would still be required to prevent data loss in case of
catastrophe, and the system must be able to prevent deletion of calls required for evidentiary purposes
even if those calls are older than 12 months. AT&T would need to indicate in its response how it would
meetthose requirements.)
AT&T
AT&T will
the State with additional hard drives
Which will
the file space. This will allow for a years
an available on the hard drive. AT&T will back up the call
and store in fire
container.
10.
References:
Evercom?
AT&T
the
5" array.
records to be stored
drive once a
Could AT&T provide reference sheets for contracts where they are partnering with
Kesplon~se: Please
find the references attaclneC:l.
Rev. 1/22/03
:H~~N(iING SUBCONTRACTORS:
Paragraph 4 of the State's General Terms and
Conditions for Goods provides, in pertinent part, that the selected Vendor may change
subcontractors, only with prior written consent of the contracting authority of the state. The
public payphone portion of this RFP may be performed by subcontractors. Should the
subcontractor need to be changed by the selected Vendor, provide details of the change
process that you would employ to accomplish the change of subcontractors while
maintaining the required level of service and to continue contract performance as required.
Additionally, specify what your company will do to minimize service disruption and prevent
any loss of revenue, while maintaining the required services during any subcontractor
change. Your response should address the potential transition time and the risk of service
disruption and loss of revenue, and your proposal for minimizing and compensating for
each. Additionally, specify the agreement you have or will require of your subcontractor
concerning the subcontractor's transition responsibilities.
will
the same
and service
Evercom in
awarded
this contract. As a result there will be no
service
or lost
commissions for the
AT&T will have ,,·u.Aj,n~,I"'~ll"un and control of the
pn()ne~s as stated in earlier documents.
U...,III.IVIII..;;:lI.
Chc:ln~le vendors
the contract term the
rnlln\J\llnn
be
-u~~veIOD
a
with the new vendor and Evercom
in service
-Coordinate dial-tone changes so there will be no
-Schedule times to
out pn4:>nE~S
-Work on a "drop and remount"
- no
will be taken down
until we can
one in its
II .
BAFO COST PROPOSAL: The Vendor offers the following commission payable to the
State, calculated as a percentage to be multiplied times the revenue generated under the
contract.
•
Commission
IIJ~'U'~II"\IO for
Public t"a'iOflonle Revenue
Commission
IIJ~'U'~II"\BO for
Inmate
1-'~,~nrlnl1l~ Revenue
30_%
_55_%
AT&T has committed to pay the annual inmate phone parts a $30,000 annual
estimated value or $150,000 over the life of he contract. AT&T also proposes, over
the length of the contract, to replace all inmate telephone handsets and cords with
a new handset designed to provide less repairs and increased transmission.
(DuraClear handsets from Wintel)
AT&T has committed to over $400,000 in upgrades and new features to be added
to the Evercom Inmate Calling Platform for the State of North Carolina DOC.
CD
AT&T and Evercom's Call
has now been tested and is in
release. Our initial studies have shown that we have stopped the
way fraud is currently being done on most inmate systems. We are also pre~al(:tn'la
a 50/0 increase in calls and revenue because of the blocking of illegal call
Rev. 1/22/03
Rev. 1/22/03
I Dr"IH
nr,t r.rr, ,
Services
and
1.
Question:
- The State encourages the
of
women and etc. for this
opportunity. What evaluation criteria will the State use to assess and grade each bid on the utilization of these
various classes during the evaluation process since the evaluation criteria (page 13) does not offer any
measurements?
Answer: North Carolina State Procurement 1I...lI,f"'l._.IB~'It'II_li"'Il"'"
utilization of
Businesses.
2.
~rH~I'I'f\'
an ev;alulatlion
ru't:l'tOII"OrlII'O
based on
Question: RFP, Public Payphones Requirements, Section #5, Item M (page 21) - Each payphone must have
precise usage instruction in both Spanish and
on the
housing. Will the State provide
a payphone instruction card with both English and Spanish instructions as provided
the current payphone
service provider?
vendor who is awarded
Answer:
contract reCIUllrenlerlts.
3.
answers
contract must
n!ll"IIF'l,'I'Ir;I~
and install these cards as
of the
Question: Does the State own and operate or pay a monthly leasing rate for any pay telephones in the State of
North Carolina? If so, where are these payphones located?
Answer: Under the current
all inmate
are
the North Carolina
of
Correction, Division of Prisons. Locations are shown in RFP Exhibit 0-1. The State does not own and
n~",nt.,nll"'o~ under the current contract. Under the contract
some state aaen~cle!s
~,..,n?lt"!Inl fee to retain
service at certain locations
revenue from the
payphones is low.
these locations are:
Crowder's Mt. State Park
Jordan Lake State Park
NC General As~sernDIIV
(I
(I
•
*************************************************************************************************
our
D
D
D
2
B.
a.
1. Exhibit 0-2 is replaced with the amended
Exhibit corrects arithmetical errors. Remove
REVISED First Quarter Revenue and Call Totals"
2. RFP Page 30, Section 11.0.22, paragraph
,remove
attached to this Addendum. This amended
and substitute attached "Exhibit
from the next-to-Iast sentence in the
RFP Page 13, Section I.C.2.c Evaluation Criteria:
text box (has changes in "Applicable RFP Section"):
Overall Quality of the Vendor's Ke~SD()nS;e
to the Proposal
References and Past Performance on
Similar Contracts
Vendor Business Information
Added Value Services Offered
Vendor
Section I, Section II
50 points
Section I, Section II, Section
Exhibit B
Section II, Section
Exhibit A
Section II
15 points
20 points
15 points
pay for the local dial tone and LD facilities?
Does the State
pays for usage
associated
fees for
the vendor's toll-free
ll
Question: RFP Section lI.C.S "Operational Standards Does this mean that dial tone can't be purchased from MCI or
AT&T local?
are considered CLECs. f\/SO,
and Verizon are considered ILECs (Independent Local
Exchange Carriers.) Does this mean that dial tone can't be purchased from them as well? If the answer to these
questions is
please explain the reason for not allowing this.
,
nlill"'1"'II""~C:O
if',...nif'I'"j. ... II'"lIlnrt
3.
dial
from other than a
this shall be S(Ulle<::t to
the vendor shall furnish the information in Exhibits A and
of the
the pr()DC)Se,a subcontractor.
Question: Inmate: Will the State consider vendors installing decentralized call processing and recording systems if
the equipment is compact enough to
at each location versus one centralized solution?
II.E.8. Vendors must describe their
Answer: See
in
orC)O()SC3ll.
and
will be evaluated.
Question: RFP Exhibit 0-2, page 56, "1 Quarter Revenue", the total revenue fi~ure for the first quarter appears to be
t
the sum total of only March revenue as compared to second quarter, third and 4 quarter. Please clarify.
st
Answer: See Amendment #1 in this Addendum #2.
5.
Question: Re: RFP Section II.E.9, Dial-Tone Line Charges: Does the State pay for the local message unit usage,
the instate toll usage, the LO usage, and the 800 usage to the Evercom platform? If not how(sic) currently pays for
these items?
Answer: The State pays for usage
associated with DOP inmate
vendor pays all usage fees for accessing the vendor's toll-free number.
6.
that the current
Question: RFP SectionII.C.1: The RFP states that the lIVendor shall provide to the inmates and the public the
payphone services under this contract without any special surcharges of any kind." Is the State implying that Per Cal~
Compensation cannot be charged on the public payphones?
Answer:
Federal Communications Commission and North Carolina Public Utilities Commission
approved surcharges can be
See RFP Section II.C.1.
7.
Question: RFP Section II.C.17.a: The RFP states that the commission reports should include a line for each public
payphone and show the "dial around revenue collected." If a call is dial~d around the carrier, then the carrier
receives no regular revenue for this call. Is the State referring to the Per Call Compensation fee that would be
collected on a dialed around call?
Answer: Yes.
8.
Question: RFP Section 11.0.6: The RFP states that lI atter hours, called parties must have a means to leave a
message for customer service or gain access to their account information via an automated system." For the "Gain
access to their account information," is this referring to direct billed customers only?
Answer:
9.
this refers to all
cu~stc.m~~rs
billed for calls from inmates.
Question: RFP Section 11.0.22: The RFP states lIAII required local, state and federal taxes for debit calls will be the
responsibility of the vendor." Does this mean the responsibility of the vendor to submit the taxes to the Tax
Authorities, or is this stating that the Vendor cannot charge taxes on debit calls
2
is
wu~estlon:·
Answer:
1
A 30
extension
the
. I would like to confirm my
and confirm or correct:
nrt'r\nn~~1 sUbrrljs~;jon is
an1tlclpalted
time.
Please review the
of the inmate telephone
?r-.II,......\i\/,,,,,r'iI
"Inmate takes the
off-hook. The telephone
and automatically (speed
an 800
number or local Raleigh number that is answered
the inmate call processor.
Answer:
inmate dials 0 his/her
number. The smart
dials the current vendor's tollfree number. When the switch answers and
back dlaltone,
smart
forwards 1
the
inmate's
number
vendor's switch.
(b) After the connection is made, the inmate is prompted
language selection, inmate ID-PIN, destination party
Answer:
current switch
number.
the inmate call processor to enter information such as
etc.
smart
(c) The telephone station unit times the call and writes a call record upon call completion. But it does not prompt
the inmate in any way nor request that the inmate key any numbers prior to being connected to the inm'ate call
processor.
Answer: The smart
switch both
call
The smart
and the
also
a call
12. Question: How many work stations are required? Can you provide the location(s) and address of the workstation(s)
monitoring your network operations?
'
there are 2 work staltlolns located at Division
Prisons Administration at 840 West
N.C. There are four
that
access to this information.
this time it
has not been decided where additional locations
to 10 as
in the
be.
-JIr'Ir'onl1"n.r
Kalel~:ln.
13. Question: How many additional phones will be added based on the three new additional facilities?
Answer: The three new facilities will house 1000 medium/closed
inmates and have 30-35 inmate
installed in each. Scotland Correction Institution is scheduled open
of
Lanesboro
Correctional Institution is scheduled to open December of 2003 and Alexander Correctional Institution is
scheduled to open in
2004.
14. Question: Exhibit 0-1 has a few facilities that show closed. Are those facilities expected to re-open or remain closed
through the contract term? Also, do you have a projection on the number of inmates that will be housed in the
anticipated new locations once completed?
Answer:
are not
to reopen. The three new facilities will house 1000 medium/closed custody
inmates and have 30-30 inmate phones installed in each. Scotland Correction Institution is scheduled open
August of
Lanesboro Correctional Institution is scheduled to open December of 2003 and Alexander
Correctional Institution is scheduled to open in
2004.
15. Question: Are international calls required at all counties (sic)? If not, which specific countries are required?
Answer:
the majority of DOP's
speaking inmates speak Spanish. Vendors should
provide in their proposal a list of countries to which they can
international calls, and that information
will be evaluated.
16. Question: Can you provide the location(s) of your investigation workstations?
3
Question: Please
the PIN download. Does the MIS PIN file
the existing PIN file? It appears
that released inmates will be gone from the call
file. This would remove inmate information from
up
with historical call records.
18. Question: Please clarify the temporary PIN assignment. Is this created at the site when an inmate first arrives and is
then later replaced
the official PIN when it is located in the MIS database? How is the temporary PIN linked to the
permanent PIN?
Answer:
is as:SIOln€!d
nr/"\\llrlorl
in the
MIS
9. Question:
Page 30 #19: What is the vendor supposed to verify for requested approved numbers? What does
verified LIDS mean? LIDS only indicates is (sic) the number can be called collect?
that the customer has
a collect call block on
un billable numbers such as pa'IIPtl0rles and cell onones.
20. Question: RFP Page 30 #22: Can you please clarify why a prepaid call would need LIDS? Prepaid calls don't dip
LIDS.
Answer:
#2.
See Amendment #2 contained
debit
this
Addendum
21. Question: RFP Page 31 #23: Can you be more specific about the number of additional workstation sites?
it has not been decided where
Answer:
be.
~NI""IITgnn'''''1
o as
locations
sp,eclltl€'d in the
22. Question: How many payphones were operational atthe close of the latest commissioning month?
Answer: At the end of
there were 1273
oa'vprl0fles and
58 inmate
oa'VOlnOlne~5.
23. Question: How many payphones pay a "retention fee"?
Answer:
one
24. Question: Are "retention fees" included in the 2002 revenue? If so, what was the total "retention fee" revenue for
2002?
Answer: Retention fees were not included as "revenue" in the 2002 revenue
included as "revenue" under t,he contract resulting from this RFP.
__ .
will be
25. Question: Under (RFP) Section 27 Termination II Termination for Convenience: Due to the very large investment
and extended term of contract required in this RFP, termination for convenience could leave vendors with
unrecoverable capital expense. Would the state consider removing this requirement in favor of a termination for
cause clause?
Answer:
this standard NC State clause cannot be removed.
4
vendors any information ,..1'"\ ,..,.
time of
etc.
Question: Does the state intend to
projections for vendors are based on
Answer:
the 10 minute limit on calls
minutes of use.
the 3 new
that are
nr-I'"\!C'J.r"·1"C'J.1"'f
to be
the term of the contract? All income
"""""'1'"\ . . . 1",,,,,,1
consideration is
done
""1n~~In""'ln this
time limit at this time.
28. Question: Under liD Inmate Payphone System/Requirements 3 Maintenance: What would be considered a unique or
emergency situation that would require a vendor to provide service to state owned payphones?
te(~hriUClanS9 and/or
1I:'"_.~"".':lIII-:rnn
issues in which the
a
\1nli"'llnr'\t!"
29. Question: Will the proposal due date remain firm or will the date be extended? In order to prepare a comprehensive
proposal Sprint requests a 30 day extension.
Answer: See answer to Question#10 above.
30. Question: Will all vendors, including the incumbent vendor, be required to install new equipment to process calls?
Answer: RFP soeclltlc:atilOrilS should be adhered to. Where SoeClltlc:attontS call
be the rooru Ulronnorl1'
"new
like new", that will
31. Question: Will this RFP document be made available in Word format?
Answer:
due to the need to _11",...
9-"", ..,9'
the
Int',ont"st'\/
of the
32. Question: RFP Page 26 11.0, Administrative Monitoring: Will the State of NC provide a list of all DOP offices and their
addresses that will require and (sic) administrative workstation?
Answer: See answer to Question#12 above.
33. Question: RFP Page 28 11.0 #13: Will the State of NC define the term Major service-affecting problem as related to
an inmate system outage?
Answer:
revenue.
loss of service that the Division of Prisons determines affects prison
or loss of
34. Question: RFP Page 31 #23: What is the format of the AIT cartridge? What applications are used? Who is the owner
of the tape system, the State or EverCom?
Answer: Evercom owns the tape system. The tapes are 8 mm 25/50 GB 170 meters 557 feet Advanced
Intelligent Tapes. Applications are built into the current
inmate call processing
owned by
Evercom"
35. Question: Would the State provide copies of the last three months of Commission Statements?
Answer:
will not be
information from these Statements:
due to the bulk involved, however the State is
1'lIr'nlC~hlnn the
Total Revenue for Month of:
$ 11
PUBLIC PAYPHONES
5
**
following
**
UUlJ~UcU
'H""JilIl"I''lInr"o
$ .Vi"'-,.._..,,,,.,,,,,_
I
6
*************************************************************************************************
C. Check
of the
Bid has
our bid.
Bid has
D
mailed.
...... '-'"....... "-.J,.:...:..s;;;,.
been mailed.
from this . . . . . . . . .
....... ....... ' ....... .A.\-........ '-A.
Bid has already been mailed. Changes
Name
7
................-... .......... .A..A.:-.
~
' - A ....................
................ .L.
are included in
from this addendum.
from this addendum are as follows.
Intra..Jan
Loc ...Jan
Intra-Feb
Inter·Feb
Loc.-Mar
Intra-Mar
Inter-Mar
TOTAL
TOTAL
35,381
13,886
$116,842
$54,669
$109,938
$13,873
$18,314
$12,933
$51 553
$27,350
13.576
$30.484
15,045
$33,249
k: :,]iAmOulij:,: ;~~i~,:calti~~~
::~I:Cal1i
5346
2558
2717
65
118
90
4668
1453
333
7581
1790
9918
2958
291
896
$333
$521
$491
$191
$388
$160
$118
$2.594
$1,783
$2.228
$112
$3,120
$3,860
$1,839
$0
$4,331
$752
$206
$95
$1,136
$4,357
$180
$1,720
$0
$1,596
$4,202
$191
$94
$4,855
$1,235
$283
$7,884
$1,522
$8,430
$3,076
$247
$932
$2,872
$11.288
$21,016
$5,686
$4,186
$12,705
$6,204
$6,489
$12,997
$6,513
$23,622
$11,076
$56,544
$41,822
$12,314
1028
189
473
258
1340
1041
54
221
217
119
202
275
2585
1940
4247
$8,837
$2,762
$6,411
$20,709
$6,625
$11,320
440
61
1949
1321
69
822
$13,607
$7,678
$12,390
$236
$341
$1,964
$5,746
$2,055
$4,582
$4,687
$231
$2,639
$5,480
$6,074
$0
$3,684
$766
$1,711
$496
$2,139
$6,920
$900
$6,684
$0
$994
$148
$280
$2,577
$5,354
$1,943
$277
$962
$1,086
$4,603
$2.538
$263
$5,482
5628
2463
5911
1042
1590
446
2264
673
997
1184
572
3017
2047
1040
2
645
968
3176
463
2245
4831
3575
763
2
3589
2320
634
2779
480
7423
719
348
196
3737
296
1542
706
$24,527
$10,823
$28,619
$4,331
$6,381
$2,196
$10,316
$3,784
$4,446
$5.525
$2,860
$12,828
$10,211
$4,809
$8
$3,663
$4,490
$14,673
$2,407
$10,093
$22,266
$14,052
$3,493
$8
$14,574
$10,688
$3,058
$11,687
$2,558
$30,506
$3,442
$2,690
$1,823
$15,869
$1,534
$8,069
$3,883
313
548
472
184
457
154
124
2730
1710
2142
132
3671
4541
1768
0
4164
723
242
100
1336
5126
173
1654
0
1878
4423
2652
213
251
364
1113
324
2538
157
1242
1340
891
$2,278
$1,261
$11,097
$341
$7,328
$616
$733
$989
$3,157
$902
$8,170
$437
$3,479
$3,976
$2,291
501
2711
4256
1185
738
2940
1307
1528
2794
1486
4666
2333
12595
10600
2388
766
94
249
1436
452
770
$2,207
$268
$713
$3,919
$1,187
$2,074
2038
526
1545
4394
1377
2569
413
899
119
232
311
44
134
3266
1465
2126
155
3354
6525
1198
0
4558
880
204
149
1493
6265
72
1713
0
1509
6096
220
64
4216
1952
360
8314
2305
11079
2463
395
535
$442
$854
$124
$241
$264
$46
$127
$3,103
$1,507
$2.211
$132
$2,851
$5,546
$1,246
$0
$4,740
$915
$173
$142
$1.269
$5,325
$75
$1,782
$0
$1,283
$5,791
$187
$67
$4,385
$1,659
$306
$8,647
$1.959
$9,417
$2,562
$336
$556
5615
2701
3787
71
138
644
2033
854
1936
1814
84
HENDERSON-CLOSED
HOKE CC
HYDE CC
JOHNSTON CC
LINCOLN CC
LUMBERTON CI
MARION CI
MARION MINIMUM CI
MCCAIN CH
MORRISON YI
MOUNTAIN VIEW CF
NASH CI
NCCIW
NEUSE CI
NEW HANOVER CC
NORTH PIEDMONT
CCW
ODOMCr
ORANGE CC
PAMUCOCF
PASQUOTANK CI
PASQUOTANK MIN
1140
176
662
274
558
959
27
874
469
3928
158
19
62
284
2474
2274
3569
$1,186
$167
$563
$233
$580
$997
$26
$169
$150
$18
$64
$241
$2,573
$2,365
$3,712
391
87
2329
1217
97
472
$407
$74
$1,980
$1,034
$82
$401
178
Loc.-Feb
Inter-Jan
.{~#,calli£~;~i~'untf:
ALBEMARLE CI
ANSON CC
AVERY/MITCHELL CC
BLACK MTN CCW
BLADEN CC
BLUE RIDGE-GLOSEO
BROWN CREEK CI
BUNCOMBE CC
CABARRUS CC
CALDWELL CC
CALEDONIA CI
CARTERET CC
CASWELLCC
CATAWBACC
CENTRAL PRISON
CHARLOTIE CC
CLEVELAND CC
COLUMBUS CC
CRAGGYCC
CRAVEN CC
DAN RIVER PWF
DART OWI-FAC
DAVIDSON CC
DEPT. OF CORR
DUPLIN CC
DURHAM CC
EASTERN CI
FOOTHILLS Cl
FORSYTH CC
FOUNTAIN CCW
FRANKLIN CC
GASTON CC
GATES CC
GREENE CC
GUILFORD CC
HARNETICI
HAYWOOD CC
980
2023
2268
0
1330
232
666
184
878
2531
295
2604
0
385
48
.109
899
2042
735
102
318
403
1767
1034
109
1984
138
225
2295
660
1698
1207
64
585
1682
1162
5
758
215
691
189
623
1993
305
2330
0
546
31
105
776
1162
603
82
249
337
1710
575
79
1165
$12,536
$7,068
$8,885
$216
$313
$1,240
$6,457
$1,581
$3,857
$3.239
$172
$1,556
$4,534
$3,083
$8
$2,015
$721
$1,826
$491
$1.511
$5.353
$937
$5,734
$0
$1,437
$102
$277
$2,154
$3,039
$1,599
$214
$789
$921
$4,581
$1,420
$204
$3.311
5274
2200
4941
909
1176
525
2111
782
996
798
488
2651
2028
668
5
566
756
3096
440
1867
4464
3741
849
0
3031
2002
603
2167
$1,069
$180
$402
$219
$1,394
$1,083
$51
$210
$206
$113
$210
$234
$2,688
$2,018
$4.417
583
440
3357
96
1525
183
230
355
736
1037
2762
135
779
1440
521
$1,461
$1,188
$9,388
$257
$4,082
$547
$657
$1,024
$2.002
$3,089
$9,031
$368
$2,252
$4,593
$1.331
415
2564
3717
1059
571
2687
1190
1020
3009
6712
4348
1731
11282
10277
1890
$2,347
$10,584
$17.978
$4,909
$3,255
$11,300
$5,709
$4,526
$14,001
$28,151
$21,526
$8,205
$50,136
$40,765
$9,751
$458
$52
$1,657
$1,123
$59
$699
619
112
121
1384
388
695
$1,763
1964
501
1506
3615
1180
2249
$8,413
$2,533
$6,380
$17,417
$5,728
$10,284
414
$317
$353
$3,809
$1,016
$1,852
9
508
6762
571
278
226
2824
253
1310
630
$23,163
$9,989
$23,700
$3,914
$4,772
$2,554
$9,776
$4,114
$4,115
$3,778
$2,366
$11,010
$9,514
$3,182
$25
$3,612
$3,502
$13,577
$2,314
$8,420
$19,771
$14,392
$3,578
$0
$12,708
$8,549
$2,874
$9,230
$2,962
$27,570
$2,609
$2,206
$1,653
$12,588
$1,293
$6,744
$3.397
176
805
1050
369
643
403
165
3010
1960
3776
142
4373
4635
4228
1
6120
1170
380
99
1426
4567
131
1815
0
2035
4693
249
229
6822
1766
343
7891
1598
9916
4529
273
2121
$186
$765
$1,092
$384
$547
$419
$157
$2,860
$2.043
$3,927
$121
$3,717
$3,940
$4.397
$1
$6,365
$1,217
392
63
115
760
116
833
78
287
392
1896
6
71
459
$14,499
$7,435
$8,988
$170
$283
$851
$7,125
$2,344
$3,983
$3,088
$199
$1,996
$6,062
$623
$0
$702
$825
$1,807
$625
$1,990
$5,506
$917
$7,294
$0
$1.011
$203
$300
$2,242
$316
$2,139
$195
$909
$1,045
$5,221
$15
$186
$1,420
6421
2164
5437
983
1206
707
2536
964
1052
1015
518
2854
2264
750
2
636
835
3650
430
1726
4931
3385
817
1
3356
2000
715
2683
670
7406
639
313
282
3865
363
1221
934
$27,549.07
$9,535.61
$25,648.09
$4,189.36
$5,026.08
$3,502.35
$11,730.62
$4,914.24
$4,168.75
$4,564.59
$2,672,48
$12,502.95
$10.349.92
$3,428.89
$12.50
$3,579.45
$3.871.10
$16,438.12
$2,242.37
$7,782.25
$21,979.00
$13,414.29
$3,703.24
$3.25
$14,474.39
$8,049.56
$3,388.92
$11,501.39
$3,900.10
$30,400.86
$2,955.79
$2,895.28
$2,333.65
$16,666.51
$1,749.24
$6,390.02
$5,192.74
1882
704
221
3651
1088
16
788
432
218
918
374
3422
3331
5351
$1,957
$327
$598
$188
$3,797
$1.132
$15
$749
$410
$207
$955
$318
$3,559
$3,464
$5,565
162
455
3797
109
145
132
210
274
1196
1042
2451
186
477
1614
145
$509
$1,190
$10,582
$292
$443
$406
. $562
$759
$3,379
$3,020
$8,091
$503
$1,520
$5,129
$440
436
2788
4879
1019
723
2874
1341
1009
3400
7141
4670
1912
11020
2402
$2.713.21
$11,687.03
$22,208.04
$4.965.72
$4;190.94
$12,216.78
$6,383.36
$5,040.23
$15,341.60
$30,051.46
$22,136.05
$9,159.79
$56,671.16
$43,021.00
$11,668.11
471
88
2020
1248
56
1088
$490
$75
$1,717
$1,061
$48
$925
703
134
158
1371
408
905
$1,911
$368
$446
$3,814
$1,055
$2,454
1980
532
1551
3373
1257
2502
$8,516.25
$2.678.28
$6,286.25
$16,851.29
$5,968.70
$11,015.65
344
$323
$94
$1,212
$3,882
$136
$1,888
$0
$1,730
$4,458
$212
$238
$7,095
$1,501
$292
$8,207
$1,358
$8,429
$4.,710
$232
$2,206
6195
2746
2690
49
107
274
2554
947
1762
983
75
732
2227
196
0
213
253
686
229
809
2085
299
2942
12810
17084
27,124
3,904
5,746
3,611
14,216
2,230
22217
27,972
13,278
15
18,990
6,032
12,191
2,283
$55
$32,692
$17,061
$50,734
$8,906
12,403
$35,552
36,793
11,976
15,487
3
16,721
$95,360
21,676
2,975
10,447
20,684
$42,192
28,933
3227
25,579
7,529
46,712
12,477
5,291
9,430
7,021
10,136
25,773
4,359
11.903
12,117
4,626
5,737
13,055
18,098
22,617
-"
$8~864
$52,220
$59,497
$28,681
$45,004
$35,876
$11
$49,808
$10,167
$39,789
$34.463
$98,554
$10,573
$35.188
$13.700
$85,804
$18,898
$.22,671
$26,380
$16,393
$3'7,872
$93,832
$17,092
$29,256
$41,003
$20,341
$19,955
$51,645
$72,065
$93,805
7,387
47,666
$30,542
$179,423
43,836
21,404
$147,154
$51,489
9,372
2,135
11,428
19,359
5,284
12,072
$33,002
$9,126
$25,942
$69,738
$21,768
$41,026
PENDER CI
PIEDMONT CI
POLKY'
RALEIGHCCW
RANDOLPH CC
ROBESON CC
ROWAN CC
RUTHERFORD CC
SAMPSON Cl
SANDHILLS YC
SANFORD CC
SOUTHERN CI
SOUTHERN MINIMUM
TILLERY CC
TYRRELL PWF
UMSTEAD CC
UNION CC
WAKECC
WARREN CI
WAYNECC
WESTERN YI
WILKES CC
WILMINGTON RFW
320
60
217
1068
2925
2068
1455
1414
1990
148
1821
79
802
3583
2724
2105
951
10054
1011
100
53
3700
31
131169
$333
$62
$206
$1,111
$2,486
$2,151
$1,513
$1.471
$1,692
$141
$1,730
$67
$682
$3.046
$2,315
$2,000
$903
$10,456
$859
$104
$55
$3.145
$32
$123,851
1792
579
55
438
238
569
2898
1320
$5.049
$1,704
$154
$1,182
$625
$1,573
$8,048
$3,922
192
$489
387
469
360
914
1099
2118
67
221
896
487
165
1906
1238
13
82285
$1,077
$1.260
$872
$2,463
$3,014
$5,667
$197
$594
$2,317
$1,228
$513
$6,101
$3,400
$42
$226,430
6510
689
1144
2088
854
2062
1785
1464
1731
3782
2135
1048
1512
3124
3863
998
498
2773
2797
723
6671
1984
351
$29,282
$3,313
$4.707
$9,347
$3,973
$8,321
$7,336
$6,244
$8,035
$15,419
$9,424
$4,637
$6,116
$15,323
$16,684
$3,631
$2,189
$12,555
$12,643
$3,430
$27,362
$8,641
$1.916
973
186
177
657
2388
1798
2200
1202
1971
168
1574
66
775
2981
2627
1581
797
8365
185376
$829,719
122853
845
143
162
3370
28
$1.012
$193
$168
$683
$2,030
$1,870
$2,288
$1,250
$1,675
$160
$1,495
$56
$659
$2,534
$2,233
$1,502
$757
$8,700
$718
$149
$168
1199
433
44
299
216
266
1815
917
174
446
565
312
724
939
1814
40
357
430
436
138
1533
$2,865
886
$:29
$116794
20
$3,316
$1,244
$126
$800
$564
$718
$4,904
$2,735
$440
$1,149
$1,514
$748
$1.895
$2,522
$4,742
$110
$933
$1,089
$1.110
$432
$4,936
$2.350
$68
66601
$182.209
10
5446
705
1040
1470
785
2038
1889
1340
1657
3473
2196
835
1664
2843
3756
723
464
3050
2213
756
5561
1618
305
171810
$24,904
$3,427
$4,350
$6.468
$3,803
$8,250
$8,076
$5,758
$7,793
$13,793
$9,929
$3,801
$6,618
$14,231
$16,205
$2,662
$2.106
$13.583
$9,805
$3,453
$22,631
$7.283
$1,399
$763,750
2358
317
185
903
2764
1774
3717
2104
2133
189
1660
83
866
2397
1854
1834
774
9544
1049
219
709
3702
17
152772
$2.452
$330
$176
$939
$2.349
$1,845
$3,866
$2,188
$1,813
$180
426
218
43
129
197
122
744
787
233
442
$1,577
753
$71
$736
$2,037
$1,576
$1.742
$735
$9,926
$892
$228
$737
$3,147
383
977
856
1732
55
448
171
637
154
$18
1248
1112
50
$147,453
62512
$1,275
$689
$128
$382
$511
$375
$2,289
$2,375
$567
$1,156
$2,003
$930
$2,633
$2,359
$4,612
$161
$1,162
$531
$1,727
$480
$4,042
$2,911
$192
$172,877
5783
691
1130
2054
810
3008
2117
1538
1767
3961
2475
890
2326
3512
4426
687
476
3099
2903
794
6287
1510
353
191947
$26,215.65
$3,233.83
$4,728.31
$9,047.63
$3,717.79
$11,646.21
$8,989.11
$6,682.05
$8,024.84
$15,510.82
$10,585.80
$4,069.44
$9,350.87
$17,453.93
$19,010.52
$2,614.91
$2,601.74
$13,474.33
$12,876.53
24,807
3,878
4,035
9106
11,177
13,705
18,620
12,066
11848
12,996
13,648
4,056
10560
$93840
$14,196
$14.743
$29,960
$20,059
$36,748
$47,308
$32,625
$30,528
$48,585
$39,517
$15,251
$31,153
21 334
$62,520
24,914
$73,044
8,090
$14,620
4986
$11,982
38,382
$72,630
12,378
$41,860
$3,493.59
3,192
$12,281
24,130
$25.754.49
$91,787
$6,720.96
19,120
$40,4f>0
$1,662.01
1168
$5357
$848,943.28 1,167.325 $3 412025
answer.
The
telephones installed in prison facilities.
location has been provided in attachment ??? ..
state phones I am not sure what he is referring
are
owns and operates
of phones
there
needs to answer for
"monthly leasing rate"
1.
"'V'\...,.,r"Y"\"...,.ITT '-"""'''-,'-'V ........ ...,V ........
copy of this addendum
to
listed above.
2.
I.
1.
Section If. B, Part 27 "Transition Assistance" is amended to add a sentence; new paragraph reads as follows
(added sentence appears in bold print):
"If this Contract is not renewed at the end of this term, or is canceled prior to its expiration date for
any reason, the Vendor shall provide for up to 6 months after the expiration or cancellation of this
Contract, all reasonable transition assistance requested by the State, to allow for the expired or
canceJed portion of the Services to continue without interruption or adverse effect to the State, and to
facilitate the orderly transfer of such Services to the State or its designees.
the Vendor
shall continue to
DOC with access
inmate call records and
created
under this contract for a
of 2 months after the end of the contract. Such transition
assistance will be deemed by the parties to be governed by the terms and conditions of this Contract
including the payment terms (notwithstanding this expiration or cancellation), except for those
Contract terms or conditions that do not reasonably apply to such transition assistance."
2.
Section 11.0, Part 23 "Monitoring and Taping of Calls" , paragraph 2, the 7th (seventh) and 8th (eighth) sentences
are modified to read as follows:
"In addition, the Vendor is required to backup and store an extra copy of the 12 (twelve) most
recent months of inmate recordings, at the Vendor's location and expense. This requirement
is to ensure that DOP would have a minimum of twelve months' inmate conversations in case
of a catastrophic loss at DOC's Raleigh office."
3.
Section 1/.0, Part 23 "Monitoring and Taping of Calls", add the following sentence to the end of paragraph 2:
"At the end of the contract, the Vendor shall destroy or deliver to DOC any remaining copies
of inmate recordings in the Vendor's possession."
4.
Sections II.C.15 a'nd 11.0.13, change the abbreviation "ISC" to be "IXC (Interexchange Carrier)".
5.
Section 1/.0.11, change the date "May 9, 2003" to be
2003."
· Question: Can you
a list of telephone numbers for the "Public Payphones" listed in Exhibit E-1? This list
will enable us b determine which LEC is providing the dial tone in that specific area and allow (us) to best
coordinate service.
Answer: The .,... . .
SIr'l.lI"IInl.nl
is
list of the
number of
nnl"'\nt::llC'"
for each one.
Ml.._ .... __
IIVIIt;;::,
LEe
r
11
8
780
20
5
4
16
5
Alltel
Atlantic
Bell South
CT Communications
Lexcom
Mebtel
North State
Skyline
Sprint
Star
Surry
343
1
6
102
3
Verizon
Wilkes
Yadkin Valley
18
2. Question: Section II.C.3, Will the current Public payphone provider have to provide all new equipment?
Answer: The
ea!UHJlmE~nt must
be new or like new. See Section II.C.G.
3. Question: Section /I.C.5.d, Telephone Books at each payphone?
Answer: Yes, this is a
..
rClrni:~n1"
of the contract.
4. Question: Section II.C.6.a, Are payphones currently approved for Americans with the Disabilities ACT (sic)?
Answer:
Yes.
5. Question: Section II.C.13.c, How many technicians is the current provider using to maintain adequate repair and
minimize repair time?
Answer:
Each offeror should propose the appropriate number of technicians to fulfill the contract
requirements.
6. Question: Section II.C.15 and 11.0.13, What is ISC failure?
Answer: The correct abbreviation is "IXC" (Interexchange Carrier.) See RFP Amendment #4 in this Addendum.
7. Question: Section 11.0.3, How many times has the State requested Vendor technicians to support DOC inmate
phone repair in the case of an emergency?
Answer: The State has not used the current vendor's technicians for emergency repair. The State did
use the assistance of current vendor's technicians on a statewide project to upgrade keypads in inmate
phones.
2
at the local level mean on site 24X7X365 or contactable
Section /1.0.7, Does
normal business hours?
after
site at
9. Question: Section
What is the current revenue on International Calls?
Prisons does not
Answer: The Division
1O. Question: Section
~1't"r~,nf'II\,
allow international
If you are using a special centralized system
so
are no revenue
are you requesting smart phones?
Answer: The Division of Prisons
used to have coin
and "smart" 1"ol""hnnlr,t'"f\/
was needed to process coin calls. DOP smart
are
calls and
specific
on/off times for each
Section 11.0.1 states "If new
will be used, all services and
herein must be
and the Vendor will be
for all costs
limited to
and the installation."
As a
the State will
consider
which meet this
other than smart nhd"'\n~\l:""
1. Question: Section 11.0.23,
network based or hard wire?
Answer: AIT is Advanced
uses a standard
sv~;telm
Please provide information about the AIT system. What kind of interface? Is it
This is what inmate
Int~ellilaerlt
....... ,"'1/." .....
lI"'.l"lr~nl"rlllt".r«~
are stored on. The
r"ar~nr"r1."'ln
device.
12. Question:
RFP Page 3, The OOP utilizes three different housing styles, in the prisons. The Western, Tyndells
and Blue Security. Are they Smart or dumb phones? What is the phone count? How many facilities with this
setup?
Answer: All
within DOP prisons are smart
boards. Refer to RFP Exhibit 0-1 for the number of on()ne~s
Intellicall Astratel 2 smart
13. Question: Are there any coin phones at the facilities for visitors?
Central Prison is 1he
which has visitor f'.l"ll.l"ln!hnnn.~· there are two ,.~.,~nll... nlt'''II.l''l~
for use
visitors. There is also one visitor
located at the DOC Administrative
(indicated in the RFP Exhibits 0-1
0-5
the abbreviation
Of Corr."
14. Question: What is the cost per line in the correctional facilities for dial tone?
Answer: DOP spent $466,965.61 from
December 31, 2002 on line charges.
The
approximate average line charge is $33.35 per month. Annual costs will decrease with the BellSouth
reduction in PSP access line rates effective December 2002.
15. Question: Does the State utilize line concentration in any of the prison facilities?
Answer: No.
16. Question: What is the State's annual expense for repair parts on inmate phones?
Answer: DOP spent approximately $9,172.89 on inmate phone parts in 2002.
17. Question: Does the state currently allow inmates to place calls utilizing a debt or prepaid system?
Answer: No.
18. Question: Would the state please update the traffic stats to include calls, minutes, and revenue by call type and
facility?
Answer: SeeRFP Exhibits 0-1
+h ..·_III ....... h
0-5. This is the information the State is
3
nl"r,."I ..... 'nr«
broken down
calls?
Would the state
Intrastate and internation (sic) for
InterLata,
the number of phones with data ports that are requested (item 7 on page 22.)
20. Question: Please
contract, but
. Question:
telephones
local,
must be able to
such
n n j.....
nt"~<I:"
when and if
Please identify the total number and type of enclosures needed for both public and inmate
8 on page
Answer: There are
enclosures needed for the inmate 'II"""",""Ir'\II''''''''lI''''Il''''~
some
of enclosure. Exact
are not available. The State's best estimate is that appr()Xlmaltelly
700/0 are mounted inside and
on
Vendor
be
of enclosures as needed.
Question: What is the total number of Service Administrators requested to maintain inmate's approved calling
lists? (item 19 on page 30.)
does not use this feature. Each vendor should
meet the
listed.
r"11,..,..oln'tllu
"'lr'\n"""Ir'\II'·.~i·a to
n"'''''l\/lrla
the num ber of staff
23. Question: Will the State furnish the vendors with a current inmate calling rate schedule?
Answer: The vendor should obtain this information from the NC Public Utilities
Federal Communication Commission.
and the
24. Question: Does the State have a preferred contractor to handle the public payphone portion of this RFP?
Answer:
No.
25. Question: Could we receive a breakdown,by facility, of the inmate population that would be effected (sic) by the
.calling restrictions outlined? Should the term "minimum of two calls per month" actually read "maximum of two
calls per month?"
Answer: DOP is
these calling restrictions
stated "minimum of two calls per month."
custody level. .The term should read as
26. Question: Section II.B.4, Regarding the ability br municipalities and counties to participate in the contract: will
the State provide some idea of the number of payphones this may involve and are there any traffic statistics
available regarding these phones?
Answer:
and E-2.
Currently there are 66 payphones involved.
They are included in the data in RFP Exhibits E-1
27. Question: Section II.B.9, As this item refers to intervention by a live operator - is this a mandatory requirement
of the inmate platform or the coin operated platform or both? Elsewhere in the RFP there is a requirement that
inmates have no access to a live operator.
Answer: Does not apply to inmate phones. This is mandatory for public payphones.
4
' n n r..... r'4l"'\t"'
Section 11.8.21, Does this
cover hardware? In other words, if new, faster
to replace all
in the State? Vendors
is the vendor
at no
hardware is
excluded.
become
software
cover SOlrtwiare
Question: Has the State clarified with the current vendor whether or not
public n ..... '.lnl'"'II"\,...'oe- and enclosures should a new vendor be awarded the contract?
Answer:
...;;:Iyt-J/.., •• "",.
are willing to sell the existing
for
its own business
to any such ~NII"'OC,nt"'lt:::lnt'
No, each
it chooses.
with whatever
30. Question: Section /I.C.5, Is it acceptable to purchase dial tone from an approved CLEC?
Answer: No.
31. Question: Section 11.0.11, This section reflects the deadline for testing compatibility as May 9, 2003, but also
Please clarify when
references the deadline for questions, which is earlier defined as May 30, 2003.
compatibility testing must be completed.
Answer:
30, 2003.
See
Amendment #5
this Addendum.
32. Question: Section 11.0.12, Does the State already have locations in which to place the generators that would be
required to maintain a 2-hour backup?
Answer:
the
located at
office has a
UPS
located onsite in case of power
The switch and the network
that process all inmate
calls are located in the current vendor's offices in
and Dallas and the current vendor
the
generator and storage area.
33. Question: Section 11.0.13, Please define an "ISC failure."
Answer: The correct abbreviation is "IXC" (lnterexchange Carrier.) See RFP Amendment #4 in this Addendum.
34. Question: Section 11.0.16, Would the State clarify which method of time limit is currently used as a default?
Additionally, please clarify how the hierarchy currently operates. (Example, if an inmate's PIN allows 10 minutes,
but the inmate phone allows 7, which takes precedence?)
Answer:
all inmate calls are timed for 10 minutes. The DOP smart phones are programmed and
synchronized with the current vendor's system. Both have the capability to cut the call off. Whichever
one meets call timing maximum first will disconnect the call.
35. Question: Section 11.0.19, Are new inmates with temporary PINs (as defined in 11.0.14) required to have an
Approved Calling List? How long does an inmate normally keep a temporary PIN?
Answer: DOP is not currently using approved calling lists at any facility. A
an average of seven days.
1'ot"'lnnnl"'''''lII'''\'
PIN is assigned for
36. Question: Section 11.0.23, Does the State currently own a stand alone recording system which is connected to
the Inmate Telephone System? If a vendor proposed replacing that system with an integrated system going
forward, would the vendor have any responsibility for providing equipment and/or maintenance for the previous
tape-based recordings?
Answer: The current recording system is integrated with the current vendor's call processing system. A
new vendor would have no responsibility for the previous vendor's equipment.
5
Section fl. E.1 0, As the State is aware, this is a
FCC's current Docket Number 03-14. Would the State consider
found to be
calling a number which has been forwarded?
lr.r"IrY"lIY'\rt
in
38. Question: Section IV.1, Is the State
State owned
the selected vendor to be
rnc'nr.nC"hln
for asbestos contamination in
vendor's work imlpac:as asbestos the vendor
Answer:
TOliO\JVlnIO
the
39. Question: Page 44, paragraph 18, The State defines deliverables as all hardware, software, data, etc. for this
project.
further state that all of this is the
of the State of North Carolina. They do allow a vendor to
define proprietary materials that remain the property of the vendor. However, embedded software or firmware
shall not be a severable deliverable. What is the intent of the State with that sentence? Equipment suppliers
normally provide unlimited licensing of software and firmware, but do not pass title of software/firmware code.
Answer: This is a standard State
North Carolina Office of Information
Term and Condition. Vendors should seek
from their own
Services Contractual
counsel.
ol'ihnA""'I ...... M l !
40. Question: Page 47, paragraph 28b, The State defines liability of "damages" as: "for any cause whatsoever, and
regardless of the form of action, whether in contract or tort, shall be limited to two times the value of the contract."
Could the State please clarify what damages may cause assertion of such a claim?
Answer: This is a standard State of North Carolina Office of In'tnfl"t"l1"'ll'"'ll+lnlt"'ll
Term and Condition. Vendors should seek
from their own
eClnnlDICJ~av Services
Contractual
counsel.
41. Question: Are all 1167 inmate phones Astratel 2 smart phones (or equivalent?) If no, please provide make and
model information.
Answer:
boards.
All
It"'IlII"'\A'"\It"'IlA""Il&'::'"
within DOP prisons are smart
nhA'"\nc~~
and all are
Intellicall Astratel 2 sm art
42. Question:, How do the Astratel 2 phones access the current centralized platform (Le., 800 number access, ring
down! OPX! etc.)?
Answer: 1-800 number access.
43. Question: Can the Astratel 2 phones be reprogrammed to dial into our centralized platform via 800 number or
LD access?
Answer: Yes.
44. Question: Inmate: What tariff types will require rate quotes to the called party?
Answer: DOP requires rate quotes on all collect calls.
45. Question: Inmate: Is Positive acceptance on Debit required?
Answer:
call coming from a North Carolina prison should be identified as such, to the called
and positive acceptance should be required.
46. Question: Inmate: Will the temporary PIN be provided to our system in the same .csv file as the permanent
PINs?
Answer: Yes.
6
Will the inmate call information need to be transferred from the
tonnnr\r-:lI-\1
PIN to the
nl""\Y"t'"1r"'I ..... nl""\'.... .,.
PIN?
inmate
Inmate: What version of Excel is the DOC
49. Question:
calls?
Inmate: Can you
Answer:
This information is
a breakdown of call usage between InterLata and InterState on the inmate
available.
50. Question: Inmate: What are the maximum allowable rates under the NCPUC rate caps?
Answer: Vendors should contact the
Carolina Public Utilities Commission for this information.
51. Question: Inmate: Are there additional activity requirements besides what is spelled out that would require a
firewall access and radius authentication?
Answer:
activities
no such additional activities COlnte'm~)laiteCJ
arise would be coordinated with the DOC
the State at this time. Future additional
Information ~v~~rPlm
IVlalna,QemE~nt
52. Question: Public: Can we start with the mandatory 175 public payphones and highest ranking plus retention fee
public payphones or will the total 1332 be required with a waiting period prior to negotiated removals?
Answer: See RFP page 4, last
53. Question: Public: Will commission be expected to be paid on retention fee public payphones?
Answer: Yes.
54. Question: Will specific public payphone commissions be paid to that specific agency or some other way?
Answer: Commissions will be
to the
SPE~CITIC a 1qe.lcres .
. 55. Question: In the public payphone section - What does "ISC" stand for in the Disaster Recovery and Escalation
Procedure section?
Answer: The correct abbreviation is "IXC"
Addendum.
See RFP Amendment #4 in this
56. Question: Can you provide the Exhibit information on a file format (ex., Excel)?
Answer:
format.
this information will not be provided due to the need to protect the integrity of the RFP
57. Question: Can the Operation Base be located in Durham?
Answer: The RFP specifies Hstaff support" to be located in Raleigh. Vendors must describe in the
proposal their plan to administer the inmate phone system, including staff support and the operation
base, and their proposal will be evaluated.
7
AT&T
Evercom Systems
*************************************************************************************************
3. Check
of the following options:
are included in our
D
D
D
Bid has already been mailed. No changes resulted
Bid has
been mailed. Changes resulting
(.A..L.JL.\... (.A.'-A.
this addendum.
this addendum are as follows:
Bidder:
~uthorizedSignature:~~~~~~~~~~~~~~~~~_
Date:
_
Name
8
