This text is machine-read, and may contain errors. Check the original document to verify accuracy.
Title of Position: VP Field Operations
Specify the approximate number of hours
this person is proposed for sen'ices
Mr. Schindler is on the escalation list for all operational issues
and will be available, when needed.
Title of Position: Director, Sales
Name of Person:
Tillman Mosley
•
Educational Degree (s): include college or
university, major, and dates
B.S. Marketing and Information Systems, Central State'
University, Wilberforce, Ohio (1983)
Specialized Training Completed. Include
dates and documentation of completion:
•
•
•
# of years' experience in area of service
Technical Platform Training, Mobile, AL (2000)
CAM Technical Platform Training, Evercom, Houston, TX_
(2001)
VAC Technical Platform Training, Value Added
Communications, Plano, TX (2004, 2006)
proposed to provide:
28 years
Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships
Employee of ShawnTech 16 years.
Describe this person's responsibilities over
the past 12 months.
Mr. Mosley has overseen the planning and directing of core
account sales activities for ShawnTech Communications, Inc,
which entails all vendor negotiations, contractual obligations,
developing presentations for clients and partners, conducting
market analysis and devising strategies for sales retention.
Previous employer(s), positions, and dates
Northwestern Mutual Life
•
Identify specific information about
experience in:
1983 -1995 - IT Related position!, - Senior Systems
Consultant
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience
. . . . . . . . . . . . - . . . - - - - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ _ • • _ . _ • • _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ • • • • • • _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 04 • •
•
Customer Sen'ice with Pre-Paid Called
Parties
• • . . . . . . . . . . . . . . . . . _ · · · _ · · · · · · · · · . . · · _ · · . . • • • • • . . . . . .n
[;:) SECURUS'
.,
---
't-:.....-~
.........
~
____ • • _ • • ______ . . . . _ • • • • _ _ _ . . . . __ . _ . __ • ____ • • • _ . .
• • __ • • ___ • __ • __ • __ • • • __ • • _____ . . . . . . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . __ • _____ . . __ h
. . . . . . . . . . . . . . . _ . . . . _ . . . . . . . . . . . . ____ . . . . . _ . . . . . . . . . . . . . . . . . . . . ._ _ . . . . . . . . .
Missouri DOC RfP No. 82Z1l019 for an Offender Telephone System
© lOll Securus Technologies, Inc. All rights reserved.
u .......................... n . _ .... .
383
Title of Position: Director, Sales
Monitoring and Review of Offender Phone
Calls _. _______ .______ ._.. _._ ....... __n..........__........ _ ___ ....... _.....
..
.......
Mr. Mosley has hands-on experience with previous
Technical Support
installations at the State of Missouri, and has assisted in the
.... __.. _r............ _____ .... ___________ .___..••.. ___.. -.......____.____ ...... ________ ••.•...... __ .______ .__ role of Project and Implementation Manager on similar type
Implementing and Maintaining Offender
installations.
Telephone Systerns
Mr. Mosley has performed repair and maintenance on inmate
call control systems, conducted site surveys and mapping
activities, and assisted in conducting preventative
maintenance visits.
..•.
r~-.----------------._
Describe the person's planned duties/role
proposed herein:
Mr. Mosley's role in this contract will be to continue his
responsibilities as Director of Sales, which will include
cultivating client/partner relationships and ensuring that all
contractual obligations_are on target and being met.
Specify the approximate number of hours
this person is proposed for services
Mr. Mosley is available on a 24 x 7 x 365, as needed.
Staffing Methodology
•
Title of Position: Technical Support Manager
Nllme of Person:
Virgil Chenoweth
Educational Degree (s): include college or
university, major, and dates
Specialized Training Completed. Include
dates and documentation of completion:
•
•
384
22.5 Years in the Air Force with schooling in premise
telephone equipment, cable, fiber, electro/mechanical
and digital telephone switching installation, maintenance
and repair.
Inmate Equipment Manufacture Training includes
Magnasync, Comverse, GTL, Evercom (Securus), VAe, TNetix and (CSolutions. Mr. Chenoweth has broad
background in telecommunications and has worked with
a variety of inmate telephone equipment and service
roviders. This ex erience rovides a uni ue ca abili
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securu5 Technologies, Inc. All rights reserved.
[D SECV~l:JS--~
•
·_r.tle:of;p;osition:S:Tec~iCiI:SU~port:~a:';ag_
•
# of years' experience in area of service
to work seamlessly with both the incumbent and a new
vendor.
• Digital Voice Logger Technician, Comverse
• Installation and Service of DVLs, 1995
• Inform/Sentry Technician, Magnasync, Installation and
Service of Inform/Sentry Call Control, 1996
• Laserphone Technician, Global Tel*Link. Installation and
Service of Lazerphone. 1997
• CAM Technician, Evercom, Installation and Service of Call
Access Manager, 2001
• System 50/70/100 Technician, Value-Added
Communications, Installation and service of the System
50/70/100 Call Control. 2003
• Enforcer, ICSolutions, Installation and Maintenance ofthe
Enforcer Call Control, 2007
• CCNA, Cisco, Cisco Certified Network Associate, 2009
• Investigator Pro. JLG Technologies, LLC,
• Voice-Identity Corrections Security Systems,201D
40 years
proposed to provide:
Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe (lther/past working relationships
Employee of ShawnTech 17 years.
Describe this person's responsibilities over
the past 12 months.
Mr. Chenoweth is the Technical Support Manager for
ShawnTech's Department of Corrections Inmate Telephone
Systems (ITS).
Mr. Chenoweth is responsible for the
installation, management and maintenance of the ITS. He
works with the customers to ensure a smooth transition of
systems and minimal disruption of daily site activities. Mr.
Chenoweth provides technical support and assistance to the
field organizations.
Previous employer(s), positions, and dates
•
•
•
Identify specific information about.
experience in:
•
Customer Service with Pre-Paid Called
..............)~.~J,'!~~~...............................................................................
~ SECV~.US·
---
Tipler Construction - ·Assistant Manager 1.S years
Raven Industries - Line Supervisor 1.5 years
US Air Force - Installer to Management, Telephone
systems 22.5 years
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience
....................................................................................................................................................
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
385
_Titl~f~P~itiOn"=J:T~OO~t:S]~p~rt:~anag_
Mr. Chenoweth provides overall system and equipment
Monitoring and Review of Offender Phone
support to the field organizations. In addition Mr. Chenoweth
.................~.ll.!.l~......................_
......................_ _ __ ...................
...... .......
has performed project management and transition
Technical Support
management responsibilities on major cutover projects.
•_____ r-_· ______ ·_______ · ________
._~
••••• _ _•. J------__________ •• _._ .••• _. __•• _
••
.•
~u
• • ____________ • • • • n _ • • • •
Implementing and Maintaining Offender
Telephone Systems
Describe the person's planned duties/role
proposed herein:
Mr. Chenoweth will continue with his current responsibilities
in providing overall system and equipment support to the
field engineers. In addition Mr. Chenoweth will assist on any
project cutover activities that are required.
Specify the apprmdmate number of hours
this person is proposed for services
At installation, full time. Thereafter, on call 24/7 as needed.
Staffing Methodology
386
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securu5 Technologies,
Inc. All rights reserved_
•
r=:> SECll§YS'
•
Guarded Exchange, LLC
_Titl~fiP~ition!op~rations~anag_
Name of Person:
Sheryl Folkert
Educational Degree (s): include college or
university, major, and dates
•
•
•
•
Bachelor of Science - Accounting (1992) - esc
Bachelor of Science - Business Management (1992) - csc
Bachelor of Science - Information Technology (2003) - UoP
Masters Information Technology (2005) - UoP
Specialized Training Completed. Include
dates and documentation of completion:
# of years experience in area of service
proposed to provide:
15 years
Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships
5 years
Describe this person's responsibilities over
the past ] 2 months.
•
•
•
•
•
•
•
•
•
•
•
Previous employer(s), positions, and dates
Mastering the Big 5 - 2010
Missouri State Real Estate License - 1993
Manages call center operations staffing, Account Management
commitments, budget, forecasted hours versus actual hours
and payroll
Oversees and manages Call Center KPls such as: Quality,
Staffing, and Service Levels
Analyzes data for trends in call patterns, product variability,
turnover, hiring etc.
Manages Call Center daily and monthly operating metrics
within budgeted expense parameters
Produces monthly operating reports detailing center activity.
trend analysis. goals/objectives status and special projects
Accountable for the information conveyed to clients
Develops/Manages/Maintains employee productivity goals
against departmental standards
Oversees center wide human resource recruiting, training,
development and retention
•
•
Self-employed contractor - 2005 - 2006
Jack Henry and Associates, Inc - 2000 - 2005
• Waynesville R-VI School District - 1995 - 2000
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience
Identify specific ~nformation about
experience in:
... _.... _----_._-. __ .............. -. ----_._._ .... _... _----,-----_._--_..-----------------_.... _----_._----_ ......._._ ...---.-----------_......_--_ .. _-_ ... _-----_ ...---- -_._-_.... _-------------_........... --------------_..........._--. __ ._ .. _-_._.... _.
Customer Service with Pre-Paid Called
Parties
..'...... __...__ ._--.------------_............. _----_.----_ ..... _-_.-.-----------_ .............. _----_ ........- _____••.•....•.•..•. __•....•.•..•.•n____________ ··········______ ·_ ............n. __.________ ··········· ________.•...•_.n .. ____________ ····· __________ ··_.rw
-------_
•
~SECURU5'
--
~-
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
387
Title of Position: Operations Manager
Monitoring and Review of Offender Phone
-----------------~!':~-~~-------------------------------------------------------------------------------Technical Support
..... _____ . __
._L_L.~_~_.
-,
... _------_._--------_.
_ _ _ ~T _ _ _ _ . . _ . _ _ _ _ _ _ _ . _ • • _ . _ _ _ _ _ _ • ____ . _ . _ . ______ • __ • ___
Implementing and Maintaining Offender
Telephone Systems
Staffing Methodology
Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours
this person is proposed for services
.. -
,-
..
y._.." _,
r
~
,
__ 0_0
•
_.
Title of Position: Project Manager
Nsme of Person:
Educational Degree (s): include college or
university, major, and dates
Steve Schneider
University of Central Missouri 1983
•
BA in Computer Science and Mathematics
Specialized Training Completed_ Include
dates and documentation of completion:
None
# of years experience in area of service
proposed to provide:
17 yrs
Describe person's relationship to offeror_ If
employee, # of years_ If subcontractor,
describe other/past working relationships
None
Describe this person's responsibilities over
the past 12 months_
•
Executive Management of 2 call centers
Previous employer(s), positions, and dates
Identify specific information about
experience in:
Customer Service with Pre-Paid Called
Parties
Monitoring and Review of Offender Phone
Calls
Technical Support
Implementing and Maintaining Offender
Telej?:hone S~stems
388
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience
None
•
•
•
Work included customer service and support for
Medicare/Medicaid members and providers_
Customer support for financial institutions.
Verification and Audit work of customer service calls
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 SecurU5 Technologies. Inc_ All rights reserved.
I:J SECl) B_l1S__
•
--
"._.
-~
_.- -
--- "._-
-
--
Title of Position: Project Manager
-
Staffing Methodology
Describe the person's planned duties/ro1e
proposed herein:
Specify the approximate number of hours
this person is proposed for services
Executive management
Full Time
Title of Position: Quality Assurance Manager
--
-
.
.
Name of Person:
Sue Tennenbaum
Educationa1 Degree (s): include college or
university, major, and dates
•
Specialized Training Completed. Include
dates and documentation of completion:
# of years experience in area of service
Quality training with Six Sigma - 2004
proposed to provide:
14 years
Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships
None
Describe this person's responsibilities over
the past 12 months.
Monitoring of live and recorded calls, verification of sales for
quality for Fortune 500 clients Manage all Quality Assurance and
Verification agents for two sites Oversee and manage Fax Work
for Healthcare clients
Previous emp10yer(s), positions, and dates
•
•
IdentifY specific information about
eXDerience in:
•
Customer Service with Pre-Paid Called
Parties
M()nitoring and Review of Offender Phone
Calls
Technical Support
[;:) SECVflYS'
-----_.
Tax Management Services Claims Analyst/Office Manager
1986 -1996
• . Quality Assurance Manager - oversee production of quality
sales and recordings for both sites for 14 yrs Reports, Emails
and Calibrations with Clients on weekly basis Provide
instruction to other sites on Quality Assurance and Quality
Verification of Phone sales
Clearly identifY the experience, provide dates, describe the
person's role and extent of involvement in the experience
None
•
•
Work included customer service and support for
Medicare/Medicaid members and providers.
Customer support for financial institutions.
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. I nco All rights reserved_
389
.
-,-,
-
Title of Position: Quality Assurance Manager
.
.".,
.'
Implementing and Maintaining Offender
Telephone Systems
Staffing Methodology
Describe the person's planned duties/role
proposed herein:
SpecifY the approximate number of hours
this person is proposed for services
•
,~
...
, ,
Verification and Audit work of customer service calls
Quality Assurance Manager
Full Time
Title of Position: MODOC Liaison
Name of Person:
Amy Dowling
Educational Degree (s): include college or
university, major. and dates
Community College 1997-1998
Specialized Training Completed. Include
dates and documentation of completion:
TPG Six Sigma training quality-Z008 andZ009-Mastering the big 5
training-Call center expertise training 2010
# of years experienc€: in area of service
proposed to provide:
14 years
•
Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships
Describe this person's responsibilities over
the past 12 months.
•
•
•
•
•
•
•
390
Managing inbound/outbound sales and customer service
agents with a proven track record of achieving sales and
quality goals
Demonstrated ability to develop leaders and excellent
motivational skills
Strong focus on continuous improvement and operational
optimization
Ability to competently address rapid changes in service
delivery and dynamic and time-sensitive environment
Knowledge of Microsoft Office programs
Advanced Knowledge of call center services industry and best
practices. understanding ramifications of call center actions
on the business
Excellent oral and written communication skills. with the
ability to effectively respond to questions from managers,
clients and customers
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2{)11 Securus Technolo~ies, Inc. All rights resel'\led.
t:> SECVRl,JS'
.
~ ..._
•
•
Previous employer(s), positions, and dates
Knowledge of federal and state call center compliance
ns
PCSI-1997-200S
Identify specific infonnation about
experience in:
.......... ---_ ...
..
-----~.......
Customer Service with Pre-Paid Called
Parties
.................................................... _ _ _
...... ...... ............. _ _._ ..........+-_._.. _ _
......
...... ........... _ _ _ _ _
....... ...... ....... ...... .............. _
.............................._ _ _-._._.... _._ .... _._...... _ _._ ....... .
... ...... ..
....
Monitoring and Review of Offender Phone
Calls
............ _........................... _......_...... _....•...... _._ ...... _.... _ .
..
Technical Support
I··················:c.::,~,
1·········_·······_······_······_·····················.......••................•. -.....•. -....•. -.... -.-....... -..... ~
Implementing and Maintaining Offender
Staffing Methodology
•
•
Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours
this person is proposed for services
MODOC Liaison, Will meet with DOC personnel on a daily basis to
coordinate monitoring activities. Will office in Jefferson City.
Full Time
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All richts reserved.
391
(This page is intentionally blank)
•
392
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
[;:) SECI::I~_L,J_S'
•
EXHIBITD
PARTICIPATION COMMITMENT
REVISED PER AMENDMENT #001
.. _
.
.:
Organization for the Blind/Sheltered Workshop and/or Minoritv Business Enterprise/Women
Business Enterprise (MBEIWBE) Participation Commitment - If the offeror is committing to
participation by or if the offeror is a qualified organization for the blind/sheltered workshop and/or
MBEIWBE, the offeror must provide the required information in the appropriate table(s) below for the
organization proposed and must submit the completed exhibit with the offeror's proposal.
Organization for the Blind/Sheltered Workshop Commitment Table
•
Alphapointe Association for the
Blind
Description of Products/Services to be
Provided by Listed Organization for the
Blind/Sheltered Workshop
2%
Name of Organization for the
Blind or Sheltered Workshop
Proposed
Committed
Participation
(The greater of
$5,000 or 2 % of
gross revenue of
the contract)
A mix of full and part~time personnel along with
Program Supervisor, all blind and/or visually
impaired; to monitor inmate calls and provide
associated reporting.
For Minority Business Enterprise (MBE) andlor Woman Business Enterprise (WBE) Participation, if
proposing an entity certified as both MBE and WBE, the offeror must either (I) enter the participation
percentage under MBE or WBE, or must (2) split the participation between both MBE and WBE. If
splitting the participation between both MBE and WBE, do not double count the participation.
,\'1 BE Participation COlTImitm(,llt Table
Nallle of Each Qualified Minority
Business Enterprise (MBE)
Proposed
Committed
Percentage of
Participation
for EachMBE
(% ofthe Gross
Description of Products/Services to be
Provided by Listed MBE
Revenue)
1. ShawnTech Communications, Inc.
10%
2.
%
3.
•
Technical Field Team for the installation,
maintenance, and repair of the inmate call control
system and associated equipment, integration of
Securus/ShawnTech trouble ticket platforms and
Teledocs access, provide call monitoring service to
be delivered bv Guarded Exchan~e LLC
%
4.
%
r::> SECURUS'
:..:.:..;,:.;.:!--~
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
@
2011 Securus Technologies, Inc. All rights reserved.
393
1.... ...Bii ioi i iE...P...,e_.r.....n_t_agl;ie_:_ _ _ _...I ____l.O..
..To_ta.,I..,M
ce
...
o/.;.;..,jo
,
WBE Participation Commitment Table
Name of Each Qualified Women
Business Enterprise (WBE)
proposed
Committed
Pen:entage of
Participation
for Each WBE
(% of the Gross
1. Huber & Associates, Inc.
5%
Description of Products/Services to be
Provided by Listed WBE
Programming/Programming Support Services; File
Transfer Support of Information; PIN and DEBIT
Services
2.
3.
•
394
Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Secunls Technologies,lnc. AU rights reseNed.
t::l SECURUS'
..
--'
~
,
•
B2ZIIOl9
EXHIBITD
DOCUMENTATION OF INTENT TO PARTtCIPATE
REViSEDPERAMKNDMENT'tlOOl,' '.. :-.' ,.:' ".-.'" "
' - , .,',;' :,
';' :,'
Iflhe offeror is proposing 10 include Ihe parlicipalion of an Organization for Ihe BlindlShcl1ered Workshop and/or
Minorit)' Businoss Enterprise/Women Business Enterprise (MBElWBE) in Ihe provision of Ihe producls/serviccs
requiTed in Ihe Rllp. the offeror must eilher provide 1\ reccntly dilled letter of intelll from each orgnnitatioll
docllnllmting Ihe following hlfonua!ion. or complete and provide Ihls Exhibit wilh lhe offeror's proposal.
- Copy
Offeror Name:
"'f5 FOfllll"or l!.'Qcll Ol'lJlInlzallO// P/'OjJOSI:d-
Secutlls Technologies, IIle.
') his Section '1'..
BJllO''''''''ling "",I.IBn/IIB " •• !D1IJI,
,''' mH1"../gllt4/rt,,"1 a'(liw'J 'ht iI~t"/ ./"It 1IR,m/ I'ollidl"'/inll ""SIII,ilOliow '."....,;oft-llol plO411d1;'korv/«.
Idt"/ifHl'/ltft"tI for I/,u)/ltmt id(rr'ijid
MBE
•
StotelZip:
.JIoort.
Indicale appropriate business classification(s);
_ _ _ WBE
_X_ Organization for lbe Blind
Name ClfOrgalli7.alion
Conlnct Nmne:
Address:
City:
Ill' ell'" llelr,] hy I'nrlid Ullin ' Or~nniwli"n:
__
X_ Shellcred Workshop
A1phapDlnte As50datlon for the Bnnd
.."l""u""dl... ...:.M.",O"'rI"'tz'--_ _ _ _ _ _ _
A""
7501 prospect Ave,
~~~~~~---------~K~a~ns=a~s~C=JWL-_______________
Missoul1j641J2
~==~~-----------
jmorltz@alphapolnte.org
Email:
Phone II:
Pox":
~8~1~6-~2~37~-~20~1~7_________
CcrlilicAlion II attached
-~~-----------
(or ntlBcilcopy oreer!iIlcnlionJ
Describe lhe produllts/services ),011 (a.~ ,lie pal'llcipulillg Dl'gollizalioJl) have agreed 10 provide:
A mix ()f full and part·tlme personnel along wlltl a program supeNlsor, an blind and visually impaired, to monltor
InmatE! phone calls and provlde assodated reporting.
Documenl the amounl of participation the offeror has commiUcd 10 YOll (as 'he fNJrticipalillg orgallizalion) fot the
produClslservices you are providing:
IfMBPJWBE:
2 percent
% of Gross Re\lelUN! of
Contract
% of Gmss Revellue of
IfOrgnni7.,lion for BUild I
_---:M::I:-:nl""m"'u""m".2=to_S_f_u_U._t1m_e..:.p_os_it_lo_ns
____ or Contract
Sheltered Workshop:
or eQuIValent.
Tolal Dollar Amount
3/(., /20 IJ
•
D~/e
E::l SECURUS'
~w-......
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc, All rights reserved,
395
~
en
THE
_.
63:
""
0111
.... 111
"'0
~C
5i _.
n '"
~af~
~O
-10
g.n
2:
.
MISSOURI DEPARTMEN1' OF ELEMENTARY
AND SECONDARY EDUCATION'S
;Ia
6''''11
to establish and operate an
Extended Employment Sheltered Workshop
,!!!, ."
.!"Z
:;-0
r> •
~I:D
c;:
:;-N
:;;e=c=a::::;;:~
---==--7"~
ojii'N
;:r1-6
'" 1-6
iVQ
"'1-6
~\I>
.9his certifies that
n.
!"oS'
Alphapointe Association for the Blind
'"
Dol
has satisfied all requirements set forth in Missouri statutes and
is hereby entitled to receive this certificate of authority.
::s
i
c.
This certificate becomes effective February 1. 2011 and expires January 31, 2012
unless revoked for cause prior to that date.
::s
fD
'"
i
i'
t::iit:
'a
::I"
o
::s
(D
~~
...
Commi:5lPioncr or EduCD.tton
!t
~
;
~
en
m
n
I~C:
··::tI
1
c:
l~
•
•
B2.ZIIOI9
EXHIBIT D
DOCUMENTATION OF INTENT TO PARTICIPATE
REVISED PER AMENDMENT HOOt
If the offeror is proposing 10 include the participation of an Organi1111ion for Ihe Blind/Sheltered Workshop andlor
Minority Business EnterpriselWomen Busim:ss Enterprise (MBE/WBE) in Ihe provision of the productslscr"i~es
equired in lite RFP. the offeror must either provide a recenlly dated letter of intent rrom each organil'.ation
documenting the following infonnation. or complete and pm\'ide this Exh ibit with Ihe offeror's pmflosal.
- Copy This Form For Each Orgoni=orion Propo.n:d -
Offeror Nom\::
SCCIiTUS Teellllologics, Inc.
Thi~
S('('lioll To Be Com lle(cd hv Panici atin~ O. anizlllion:
"li ,"",pl.rUn8 ""0} SlS"illS I/,;s J<)nll, I/It ,mdmiglltd ,,,,,.try ""'fin." lilt ill/NIl ollllt' "m,,," I"'fli"'palillg Off'fIli",'i<>" to I'"""dl' 'Ilt J"'dd"<fV-"',.."m
i,ulltifi,d 1","';11 for JIll' I/ffi'mr rd/lI'ijit'd "".",.,
Indicate appropriate business eiassilicnlion(s):
___ Organi1.ation for lite Blind
__
X_MBE:
•
WBE
Name ofOrgoni7.alion
ConlBct Name:
ShawnTcch Communications, Inc
Tillman Mosley
Email:
----------~--------------Phone Ii:
1700 Lyons Rd. Suhe C
Address:
----~~--~---------------
City:
tmoslc\'@.o;hR\\'nlcch,com
937-898-4447
Dayton
Siale/Zip:
_ _ _ Sheltered Workshop
M00794
Ohio 45458
lor allnch COI'Y or ccni(jcnl;~n)
Describe Ihe products/sen-ices you (a,T the parlicipa1in1t orgulli::ation) h8\'!! agreed 10 provide:
Technical Fic;ld Team for the installation. mainlcno.1c:e and ~pair of the inmate call control system Dnd associated
equipment. integration of Securus/ShawnTech trouble ticket platforms and Tcledocs access. pro\'idc call
monitoring S!!rvice 10 be delh'cred by Guarded El!change I.1.C.
Document the amount of participation the offeror hn.~ commined to you (a.f Ihe purrici/HIling orgolli::lIlifm) for ihc
products/scrvices you are providing:
% of Grou
Contract
10%
IfMBE/WB~:
If Organ i7.at ion for Blind I
Sheltered W(Jrkshop:
RI'I'I.'IIIK'
of
% of Grou RCl'lmlie of
-----------------------------
or COnlnlcl
Total Dollar Amount
mhilUN4'CiMj6;;'"
3-4-11
AII/hilr/zed SigilUlure of Parlicipaling Org'III/:ulloII
•
t;:) SECURUS'
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/Jail'
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technotogies, I nco All rights reserved.
397
B2ZII019
EXHIBIT D
DOCUMENTATION OF INTENT TO PARTICIPATE
REVISED PER AMENDMENT 0001
If the offeror is proposing (0 include the paniciparion of an OrgnnizllIion for Ihe Blind/Sheltered Workshop and/or
Minority Business Enterprisc/Wonlcn Business Enterprise (MBE/WBE) in the provision of Ihe productslservices
required in Ihc~ RFP. the offeror must either provide a recently dated leiter of inlent from each organization
documenling the following information. or complete and provide Ihis Exhibit with the offeror'S proposal.
- Cop)' Thi.• FrJml For E"eI, Orgalli=olirJlI Pm/IDSl!tl-
OfTeror Name:
Securus Technologies. Inc.
;
Thls Secti[}n To BI' Com lctcd by Panici atin Oraaniwlion:
II.~ co,.,Ik/i"B .",d .iSllil/8 ,,,;. "'nll. IIA' III,ikrsi!r"'" Jl1"Il'I'!I COIIji"'" lilt (II/rllIO, JI.. II",IIrd )",T'ir(I"'UIIg org«/J;."';",, I. prwidt III< prooIl.rtS/;Crf'im
Idwl(fi••1 IIr"';" for /I", offi"" j.lt"'ijira nbtH ...
MBE
x
Ind icatc appropriate business classification(s):
WBE
___ Organi7.lltion for the Blind
Name of Organization
Elizabeth Huber
•
Huber & Associates, Inc.
Contact Name:
___ Shellered Workshop
Email:
chullcr@tC!lmhubcr.ctll1l
grcpcno(fflll:arnhu ncr.~on1
Gayle Repetto
Address:
City:
1400 Edgewood Drive
Je fferson City
State/Zip:
M06SI09
Phone II:
573-634·5000
Fax #:
573·634·5500
Certification # W00715
------------------
(0' "Uoch c~pr nrcertilicolion)
Describe the products/services you (as Ille plIrlicipalillg orgallizalirm) have agreed to provide:
Progrnmming , Progrnmming Supporl Services; File Transfer Support of Infonnation; PIN and DEBIT
Administration: liosting Services
Document the amount of participation the offeror has committed 10 you (as Ihe par,icipfllillg argollizali(1Il) for the
products/services you are providing:
IfMBE/WBE:
5%
% of Gross Rel'l!JIltc of
Contract
% ofGro..... Rel'CIllle of
IfOrgani7.ation for Blind I
or Contract
Sheltered Workshop:
--------------------------Total Dollar Amount
m';'i.,),.i)@,"'",
3- Y-/I
(
398
Alllllorizec/Sillaiilre(ifrartiCipatillfl Orgmlizari(JII
Dale
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
[D SEC~J~IJ~·
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(This page is intentionally left blank)
•
400
Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
~
SECURUS'
~-..:!~
•
EXHIBITE
MISSOURI SERVICE-DISABLED VETERAN BUSINESS PREFERENCE
Pursuant to section 34.074, RSMo, the Division of Purchasing and Materials Management has a goal of
awarding three (3) percent of all contracts for the performance of any job or service to service-disabled
veteran businesses (see below for definitions included in section 34.074, RSMo) either doing business as
Missouri firms, corporations, or individuals; or which maintain Missouri offices or places of business.
Definitions:
Service-Disabled Veteran is defined as any individual who is disabled as certified by the
appropriate federal agency responsible for the administration of veterans' affairs.
Service-Disabled Veteran Business is defined as a business concern:
a. not less than fifty-one (51) percent of which is owned by one or more service-disabled
veterans or, in the case of any publicly owned business, not less than fifty-one (51) percent of
the stock of which is owned by one or more service-disabled veterans; and
b. the management and daily business operations of which are controlled by one or more
service-disabled veterans.
•
If an offeror meets the defmitions of a service-disabled veteran and a service-disabled veteran business as
defined in section 34.074, RSMo, and is either doing business as a Missouri firm, corporation, or
individual; or maintains a Missouri office or place of business, the offeror must provide the following
with the proposal in order to receive the Missouri service-disabled veteran business preference of a threepoint bonus over a non-Missouri service-disabled veteran business:
a. a copy of an award letter from the Department of Veterans Affairs (VA), or a copy of the
offeror's discharge paper (DD Form 214, Certificate of Release or Discharge from Active
Duty) from the branch of service the offeror was in; and
b. a completed copy of this exhibit
(NOTE: For ease of evaluation, please attach copy of the above-referenced letter from the VA or a copy
of the offeror's discharge paper to this Exhibit. The above-referenced letter from the VA and a copy of
the offeror's discharge paper shall be considered confidential pursuant to subsection 14 of section
610.021, RSMo.)
By signing below, I certify that I meet the definitions of a service-disabled veteran and a service-disabled
veteran business as defined in section 34.074, RSMo, and that I am either doing business as a Missouri
firm, corporation, or individual; or maintain Missouri offices or places of business at the 10cation(s) listed
below.
•
Service-Disabled Veteran's Name
(Please Print)
~ SEC~~l:JS·
---
Service-Disabled Veteran Business Name
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
401
Page 52
B2Z11019
EXHIBIT F
BUSINESS ENTITY CERTIFICATION, ENROLLMENT DOCUMENTATION,
AND AFFIDAVIT OF WORK AUTHORIZATION
BUSINESS ENTITY CERTIFICATION:
The offeror must certify their current business status by completing either Box A or Box B or Box C on this
Exhibit.
BOXA:
BOXB:
soxe:
To be completed by a non-business entity as defined below.
To be completed by a business entity who has not yet completed and submitted documentation
pertaining
to
the
federal
work
authorization
program
as
described
at
http://www.dhs.gov/xprevprot/programs/gc 1185221678150.shtm.
To be completed by a business entity who has current work authorization documentation on file with
a Missouri state agency including Division of Purchasing and Materials Management.
Business entity, as defined in section 285.525, RSMo, pertaining to section 285.530, RSMo, is any person or group of persons performing
or engaging in any activity, enterprise, profession, or occupation for gain, benefit, advantage, or livelihood. The tenn "business entity"
shall include but not be limited to self-employed individuals, partnerships, corporations, contractors, and subcontractors. The tenn
"business entity" shall include any business entity that possesses a business permit, license, or tax certificate issued by the state, any
business entity that is exempt by law from obtaining such a business permit, and any business entity that is operating unlawfully without
such a business permit. The term "business entity" shall not include a self-employed individual with no employees or entities utilizing the
services of direct sellers as defined in subdivision (17) of subsection 12 of section 288.034, RSMo.
Note: Regarding governmental entities, business entity includes Missouri schools, Missouri universities (other than stated in Box C), out of
state agencies, out of state schools, out of state universities, and political subdivisions. A business entity does not include Missouri state
agencies and federal government entities.
BOX A - CURREi\TLY '10'1' A BUSL\ESS ENTITY
I certify that
(Company/Individual Name) DOES NOT CURRENTLY
MEET the definition of a business entity, as defined in section 285.525, RSMo, pertaining to
section 285.530, RSMo, as stated above, because: (check the applicable business status that applies
below)
o I am a self-employed individual with no employees; OR
o The company that I represent utilizes the services of direct sellers as defined in
subdivision (17) of subsection 12 of section 288.034, RSMo.
I certify that I am not an alien unlawfully present in the United States and if
(Company/Individual Name) is awarded a contract for the services
requested herein under B2Z 11019 (Bid Number) and if the business status changes during the life of
the contract to become a business entity as defined in section 285.525, RSMo, pertaining to section
285.530, RSMo, then, prior to the perfonnance of any services as a business entity,
_---,--_ _ _ _----,--,---_ (CompanylIndividual Name) agrees to complete Box B, comply with the
requirements stated in Box B and provide the Department of Corrections/lnfonnation Technology
Services Division with all documentation required in Box B of this exhibit.
Authorized Representative's Name
(Please Print)
Authorized Representative's Signature
Company Name (if applicable)
Date
B2Z11019
Page 53
EXHIBIT F, continued
I certify that
(Business Entity Name) MEETS the definition of a business entity
as defined in section 285.525, RSMo, pertaining to section 285.530.
Authorized
Business
Representative's Name
(Please Print)
Business Entity Name
Entity
Authorized Business Entity
Representative's Signature
Date
E-Mail Address
As a business entity, the offeror must perform/provide the following. The offeror should check each to
verify completion/submission:
o
Enroll and participate in the E-Verify federal work authorization program (Website:
http://www.dhs.gov/xprevprot/programs/gc 1185221678150.shtm; Phone: 888-464-4218; Email: everify@dhs.gov) with respect to the employees hired after enrollment in the program who are
proposed to work in connection with the services required herein; AND
o
Provide documentation affirming said company's/individual's enrollment and participation in the EVerify federal work authorization program. Documentation shall include EITHER the E-Verify
Employment Eligibility Verification page OR a page from the E-Verify Memorandum of
Understanding (MOU) listing the offeror's name and the MOV signature page completed and signed,
at minimum, by the offeror and the Department of Homeland Security - Verification Division. Ifthe
signature page of the MOV lists the offeror's name and company ID, then no additional pages of the
MOU must be submitted; AND
o
Submit a completed, notarized Affidavit of Work Authorization provided on the next page of this
Exhibit.
Page 54
B2Z11019
EXHIBIT F, continued
AFFIDAVIT OF WORK AUTHORIZATION:
The offeror who meets the section 285.525, RSMo, definition of a business entity mus~ complete and return the
following Affidavit of Work Authorization.
Comes now
(Name of Business Entity Authorized Representative) as
_ _ _ _ _ _ _ _ _ (Positionffitle) first being duly sworn on my oath, affinn _-,---:---,--_-,--_ _ _ __
(Business Entity Name) is enrolled and will continue to participate in the E-Verify federal work authorization
program with respect to employees hired after enrollment in the program who are proposed to work in connection
with the services related to contract(s) with the State of Missouri for the duration of the contract(s), if awarded in
(Business
accordance with subsection 2 of section 285.530, RSMo. I also affinn that
Entity Name) does not and will not knowingly employ a person who is an unauthorized alien in connection with
the contracted services provided under the contract(s) for the duration of the contract(s), if awarded.
In Affirmation thereof, the facts stated above are true and correct (The undersigned understands that false
statements made in this filing are subject to the penalties provided under section 575.040, RSMo.)
Authorized Representative's Signature
Printed Name
Title
Date
E-Mail Address
E-Verify Company ill Number
Subscribed and sworn to before me this _ _ _".........,-_ of _ _ _""""''''''''''I'T'''''C'I'n'''i1rr- lam
(DAY)
commissioned as a notary public within the County of
(MONTH. YEAR)
, State of
- - - , ( N AM"'E'"'O""F'?<C""OU""'N",.;TY)
.......
_ _---,,.......,......,,.,,....;...........-_-', and my commission expires on _ _ _-==:--_
(NAME OF STATE)
Signature of Notary
(DATE)
Date
B2Z11019
EXHIBIT F, continued
BOX C -l\.FFIDAVII ON FlU: - CURREi\T BUSINESS ENTITY S'I fU lJS
I certify that Securus Technologies, Inc.
(Business Entity Name) MEETS the definition of a
business entity as defined in section 285.525, RSMo, pertaining to section 285.530, RSMo, and have
enrolled and currently participates in the E-Verify federal work authorization program with respect to
the employees hired after enrollment in the program who are proposed to work in connection with the
services related to contract(s) with the State of Missouri. We have previously provided documentation
to a Missouri state: agency or public university that affirms enrollment and participation in the E- Verify
federal work authorization program. The documentation that was previously provided included the
following.
The E-Verify Employment Eligibility Verification page OR a page from the E-Verify
Memorandum of Understanding (MOU) listing the offeror's name and the MOU signature page
completed and signed by the offeror and the Department of Homeland Security - Verification
Division.
-/' A current, notarized Affidavit of Work Authorization (must be completed, signed, and
notarized within the past twelve months).
0/
Name of Missouri State Agency or Public University* to Which Previous E-Verify Documentation
Submitted:.~~~~~_~~~~~~__~~~~__~~~~~~~__~~~_
(*Public University includes the following five schools under chapter 34, RSMo: Harris-Stowe State University - St.
Louis; Missouri Southem State University - Joplin; Missouri Western State University - S1. Joseph; Northwest Missouri
State University - Maryville; Southeast Missouri State University - Cape Girardeau.)
Date of Previous E-Verity Documentation Submission:
October 9,2007
Previous Bid/Contract Number for Which Previous E-Verify Documentation Submitted:
(if known)
Robert E. Pickens
Authorized
Business
Representative's Name
(Please Print)
Entity
60113
E-Verify
Number
bpickens@securustech.net
MOU
Company
ID
E-Mail Address
March 9, 2011
Securus Technologies, Inc.
Business Entity Name
Date
Documentation Verification Completed By:
Bu er
Authorized Business Entity
Representative's Signature
Date
EXHIBITG
MISCELLANEOUS INFORMATION
B2Z11019
Page I
EXHIBITG
MlSCEU.Al\"EOtJS INFORMATION
Oubtdll United SliW:!!.
If any products andlor services offered uod!:r lhis RFP are being manufactUJI:d or performed at sites oUlSidc the
United States, the offeror MUST disclose such fact and provide details in the space below or on an attached page.
ATe prodllcts andlor services being manufactured
orp~rfol1ttcd at sites outside the United Stat"?
I
Yes
_x_
I
No
Describe and provide details: Call center in Mexico City, MexIco to handle allls$ues concerning
Spanish speaking oostomers•
•
F.mplovec BiddinlrfConnirl of Interl.'St
Offerors who arc Ilmployees of the State of Mi~souri, a member of the General Auembly or a statewi de elected
official mu.,t comply with Sections 105.450 to 10:5.458 RSMo regarding conflict of interest. If the offeror andlor
any of the owners of the offeror's organizalion arc currently an employee of the State of :Missouri, a member of
the General Assembly or a statewide elected official, please provide Ihe following infonnation.
Name ofSlale Employee, General
Assembly Member, or Statewide Elected
Official:
In what officeJagency are they
etl'Ioloved?
EtnplO)"ment Title:
Percentage: of ownership intc:rcst in
offeror's organization:
•
N/A
~&
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 5ecurus Technologies, Inc. All rights reserved.
407
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•
408
Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
•
ATTACHMENT #1
MISSOURI CORRECTIONAL INSTITUTIONS
Page 57
B2Z11019
AITACHMENT#1
l\l1SSOURl CORRECTIONAL TNSTTTlmONS
Eastern Reception & Diagnostic Correctional Center
(ERDCC)
2727 Highway K
Bonne Terre, MO
Boon..illc Correctional Center & Boonville Tn:atmenl
Center (BCC)
•
}.1alyviUe Treatment Center (MTC)
1216 East Morgan Street
Boomille,MO
Cro$5l'Oads Correctional CC:l1tc:r (CRCe)
I] ] 5 E. Pence Road
Cameron,MO
Soulhea~1 Correctional Center (SECC)
300 Pedro Simmons Drive
Charleston, MO
Cbillicothe Correctional Cenler (CCC)
3151 Litton Road
Chillicothe, MO
Western Missouri Com:ctional Cenler (\\I'J\.fCC)
11593 Slate Road 0
Mineral PoinL MO
Missouri Eastern Com:ctional Centcr (lI-offiCC)
18701 Old Highway 66
Pacific. MO
Moberly CorrectioMI Center (MCC)
5201 S. Morely
609 E. Pence Road
Cameron, MO
Farmington Correctional Center (FCC)
.1012 W. Columbia Street
Farmington, MO
30221 US Hwy 136
Maryville, MO
Potosi Correctional Center and l'I.finerlLl Area Treatment
Centcr (PeC)
Moberly,MO
Northeast Correctional Center (N"ECC)
13698 Airport Road
Bowling Green, 1\.·fO
Western Reception, DiagnCl:'ltic & Correctional Center
(WRDCe)
3401 Faraoo
St.Jo'K'ph,MO
Tipton COI'I'I:cnonal Cenler (TCC)
619 N. Ouge AvenUe
lipl()I1, MO
07.al'l\ Correction.;!1 Centcr (OCC)
929 Honor Camp !.ane
Fordland, MO
Women's Reception and Diagnostic Ccnler (WERDC)
1101 E. Hwy 54
Vandalia, MO
Fulton Reception & Diagnostic CcnlerU'RDC)
1393 Slate Ro.1d 0
Fulton, MO
Ccnlral Regional Invcstigmtions
2728 PIau Drive
Jefferson City, MO
WCJ;lern Regionallnvcstigalioos
3208 l'rederi ok
SI. JosCj)h. MO
Easlern Regional InvClitigations
1012 W. Columbia, Building 41
Farmington, MO
SI. Louis Community Release Cenler
1621 N. First Street
SI. Louis, MO
Jefferson Cily Correclional Cenler(JCCC)
8200 No More Victims Road
Jefferson CiN. MO 65101
Cremer Therapeutic Center (Cree)
689 Siale Road 0
FIiI/on.MO
Algoa Correctional Center (ACC)
850] No More Victims Ro~d
Jefferson City, MO
South Cen1m! COlTCctional Center (SCC)
255 Higllway 32 Wc:st
Licking. MO
~nS3S City CommUl'lily Release Cenler (KCCRC)
651 Mulberry SI.
Kansas Cin- MO
•
Missouri DOC RFP No. 82211019 for an Offender Telephone System
© 20115ecurus Technologies, Inc. All rights reserved.
409
•
410
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus lechnologies. Inc, All rights reserved,
E::J SECURUS'
.'';:::;;...!_
•
ATTACHMENT #2
DEPARTMENT OF CORRECTIONS CONFIDENTIALITY DOCUMENT
Page 58
B2Z11019
ATTACHMENT #2
DEPARTMENT OF CORRECTIONS CONFIDENTIALITY DOCUMENT
_
STATE OF MISSOlRI D.......MENT Of CORRECTIONS
• APPLICATION FOR COMPUTER SECURITY ACCESS
I hereby make application ilr Missouri Deparbnent of Corrections computer system security access andlor
Missouri Highway Patrol Computer System, REJIS or ALERT systems,
In making this application, I understand and accept the following responsibil~ies and obligations:
1, I am not to share my password with
anyone,
2, I am not to II!a\Ie my password in written form al a location accessible by others,
3, I i!m to sign off from the system each time I have finished using i! workstation.
4. I will contact Information Systems for further instruelion if I discover others using my password.
•
5. As per section 105.959 RSMo, ExecutiYe Order 92-04 and Dept. Pelicy 02-11, I will use state
purchased eqUipment (Le" DOC Computer System) for the perfiJrmance of assigned job duties only.
6. I am criminally liable if I:
a) tamper with state computer equipment in an unauthorized fashion, pursuant to section
569,095 RSMo; or I will nct introduce any computer software to a PC that has not been
authorized by the Department of Corrections.
b) intentiona"y misuse confidential information or breach the confidence entrusted to me.
7. I may be personaUy liable in a civil action by any citizen damaged as
II result of my abuse or
negligent use af computer equipment and confidential information. I will only access information that I
need to know in the performance of my assigned duties.
SPECIAL NOTE: UNDER NO CIRCUMSTANCES SHOULD I PRACTICE ON THE COMPUTER
USING DEPARTMENT OF CORRECTIONS PERSONNEL OR FAMILY MEMBERS OF DOC
PERSONNEL AS SUBJECTS OF INQUIRY NOR Wlll I ALLOW ANY OFFENDER ACCESS TO THE
COMRJTER EITHER BY FHYSCAL CON17J..CT OR VISUAllY VIEWING THE SCREEN OTHER THAN
PURSUANT TO AN APPROPRIATE RELEASE AND EXERCISE OF DISCRETION BY THE PROPER
AUTHORITY OR PURSUANT TO ES17J..BllSHED POLICY
I understand thai all computer transactions made with my password are automatically recorded and may
be audited al any lime, and thai attempting to acceSS unauthorized systems may result in denial of
furthe1' access to the system and/or disciplinary action.
SiGNATURE
ffilNTNAME
•
t::l SECURUS'
~...-
I
LAST 4 DIGITS OF SS';
USERID
Missouri DOC RFP No. 82211019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
411
•
412
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 SecuflJs Technologies, Inc. All rights reserved.
~ SECV~"'.s-
---
•
ATTACHMENT #3
PIN CARD SAMPLE
Page 59
B2ZIlOl9
ADDED PER AMENDMENT flOlll.
ATTACHMENT #3
PIN CARD SAMPLE
a::
w
m
::I
::t
Z
z
2i:
•
•
t::l SECVI3YS'
~-
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
413
•
414
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
ID 2011 Securus Technologies, Inc_ All rights reserved_
~ SECV,~_I,JS_
__
•
STATE OF MISSOURI
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT
TERMS AND CONDITIONS -- REQUEST FOR PROPOSAL
Page 60
B2Z11019
STATEOFMISSOURl
DIVISION OF PURCHASING AND MATERIALS l.\tANACEMENT
TERMS AND CONDITIONS REOUEST FOR PROPOSAL
t. TERMlNOLOGYIDEJo1NlTJONS
Whenever ~ followin!: words and ""Pre:5!ion. ippear in 8 Re",cst for Propo!!IIl (RFP) documml ar 8I1y wncndmcnt Ih_o. die definltioo or m.... ~
described below man apply.
D. AmP' and/or SI!tS Agma means Ihe slIttutOf)' unit of slat. governmenl in III. SIal. of Missouri for which Ihe equil'fllen1. supplies. and'or suvites
are being pun:huod by llIe DMsIon .J Pllrtlllslllg Ind M.letlnltM.n~1 ~~". n,. "seney ii III 5>:> ",...,..,~lIle for paymonl.
b. Ir.msm!mml me8Jl •• Mincn. official medifientim 1011\ RFP ar to. eonlraet.
c. AIIIIS!m!!!I npplie<: 10 .11 rmm...flid! an: Incb!ded with "" RFl' I. in.,,;potolc lin)' Inf<!",udional _ or requinomCllIl: mllcd tD 01. pafmmBm:e
rcqui........I. lIIellor specifications.
d. PrIlJlM!lI Qpmlne Ibt....d TIme IIId .imilar upre1lricm IIICIII III. ceaCl d",dline "''1"i",d by the RFP fur Ih. rtuipl of ...led pr~I•.
e. 2!!!!Jlt mcan. the (lCI"9ID or crganizatioo tM ",spoods 10 Bn RFP by submitting 8 proposal willl pOteSlO prm'idc lbe equil'fllcnl. supplies, Bnlf.r
savicco., re",in:d in Ille Rl'P "",,",ment.
f. J!Iut mclI1IS ~ procurcmml stlffmcmbcr of tho DPMM. 'Th. Coman ru ..n IS Ri...necd herein is usuolly the Buycr.
II. Omtnst mCIIIIs Ilc!!alllld bindin8 'l!uanc:nt between two or more campc:lcnl parties for a conridcnllion for the pracurcmont .f ....ipmcnt. wpplics.
lIId/or $~'ict$.
II. Controctor mean •• pcr.;on or <Ill"nizali<YI ,,110 is 8 !IIa:essful offo",ns. rC5U1I of ... RFPond who eutClS inlo D contrnd.
i. &!lI!!!l awliCj; 10 fonn~ wIlid! arc induded willi an RFP r.r the ofT...... 10 co..,l... ""d !IIbmit wilh the scaled J>ICIlOi!81 prior 10 Ihe !!ptcified openi,,!
._lI1dlime.
j. 8m- (or ProM'" !REM meAnSlhe ~olicflBlian claammt Il!!!Ucd b)' the DPMM 10 polenli.1 .fl'......s for the pun:h... ar .q"ipm",,~ ,.,pplic~ andlot
$UVic,;$ IS deoaibtd in the doc.",""I. Th_ dermit,on includes th... Torms .Jld Cunditi.... as well ai all Pricin, Pasc$, ExhibM. AUlaml$. II1d
run<n,*,,<nl~ tltcmo.
•
k. M!lIllC3llS that a mlain feature. eomponcnl Dr ott;"" is pamissiblo, bul nol rCllllired.
I. M!!S. mellls thlU cctWn feature. COO\poII(Ili. 01' action in mandatOl)' _d;tioll.
"""ired
m. I'tk!ne l)m)l IPPUOS 10 th. form(s) on ",hid! III. offCRll" mustltlll. 1M priec(.) Ippli• ..,I_ fur tho cquiprnmt. supplies. andIor wvicos
In the
IU'P. The pricinSpaaes IllU$lbecomplClcd IIId...m.i11cdbythe IIlfll"orwith the ~ed propollli pri ... I.lhe spocifiedproposal opening datclI1d tim•.
n. BSMo IBM"'" 51.1 • ..,. or Mb"",,11 rcfus to thcllody ofl",,"3 mllClod b)·th- ~islllUre whl""
Ill. opcnIIions of III agencies ",flh. Stat. or
Missouri. Ch"fllcr 34 arth. SI_OS i. d.. primary dllplll" govcmillG th_ operall1ll15 of'DPMM.
Jw; tholiltme mCll1illG as the wonllllW!.
p. JItmtI1l mClnS lMla .:cttain feature. (""1IMmt anellor action is dcrirable bulllOl mmdatory.
s-
•. men
2. APPLTCABr,E lAWS AND RF..GUTATrONS
•• The tontnJCI mill be conmucd ICCGI"dirlg to th. 111\\'5 of Ole State of MiSSOlJri. The COl1tmtor shall COOlPly with IlIlot1l~ &tlllo. Iftd fedcnlJsws Iftd
rcsulllliOM rehned 10 the pcrfonnancc oflhecunlJEll.U,catml IhBlthc"""cm.ybtappliCBblt.
b. To the 0ld ...1 tholo p""ioion or the ContrnCl i. """Inry I" Ill_ ConltillJlion or I.... ~ "fthe SUIIe orMia:ouri or ortho Unilcd StIllO$. the provisions sh:IlI
be wid and uncnf.,..oe>bl.. UdWO\'a". the baltttte of Ole coot_ Jihall mnai" in forc:c boIwCCll ~ par1i<!l 1101",* Icrminllcd by con ....1 of' both tht
<CIItro<l:or 8IldtheDPMM.
(. "I1If eon1rador Rill!!! be re!istcrcd IIIld mlillWn good standing with UIC ScmIaJy orSlIle of the Stal. OfMissoori and 0Ibcr regulatory 18encia, as msy
be R~ircd by I..... or rquiations.
d. 'Tho WlltrBaor nwst timely file IIId pay all Missouri sales...·jlhholdin!;. «..pmlt II1d any I1thcr Rquired Missouri tax rcIum. IIId taxes...dUding
inlcreot mel additions \010:<.
e. Th• .,.elusivc VCIIUe for II1Y I.~al proa:cdinG rel.1in.@ 10 or "';sin! oul of the IlFP or 1'CSll11in8 .ontroa shall b. in the Cirenil Cmrt of Colo County.
Mio..."lIi.
r. 'The . _ o r mill <mly lDiliz. !"'f5Om1e1 tIIIlIorized to worl<: in lIIe 1)lIited SiMer in Iccordmee "ith IppUoabl. fedcnlond S11d.11IW5 mel Executive
Orda" 07. U for work pcrlbrmJ:ld in rhe United SI ....
3. OPEN COMPETITIONIREQUEST FOR PROPOSAL DOCUMEI'Io,
0-'* ""<"inno. rcquCSl d!lIIIgcO or dwifiad ion. or oIhCTWi!Ie odvi.., the DPMM if I!n)' l..glI'll", "l"'dr.ttllims or
rapin:meuts of Bn RFP oppcar 10 bumbigIJoo.. contrndlamy. IIId/III amitrnry. or appear to inadvertcolly restrict or limit thercquin:menls silted in ~
RFP to a sin~le lI:IIlrct. Any ..d ali <onlmlmitolim ftom off....... "'lludillG spccifiClliGn.. r.... iIcmocn~ conlpCIilivc proposll proo:CS\ elc.• IW!II be
directed 10 lh. btl)"CI"lmm th. DPMM. "nless th. RFP specifically r.r.... the olfomr la IIIllllhcr
SudJ <.mltllll'lia!lion mould bercceived It I...st
len alcndar do,.. prior to the ofIIcili PRlPosd OJICIIil\l! dale.
b. Evtry aDCII1pI EtIaII be made I. cnsur<1II11 tile offeror receives IJI ldequllle and prompt l'C!pooso. H""'...... in order In mainlain • fIIit and "'1"1..1:>10
pnlaJrtmcot pI'Oces.. III orr....", "'ill be Idvi.ed. >il tho """mOle of an amenrlmcnllG the IlI'P. nhny rclrnmt or portin..1 infol111Dliun related to the
prtla"omcnl. 11,,,,,,f..... otToror. arc advRd that ""I .... opeclrocd "'ew~"", ill u,. RFP ...y lJIC'Iiont roceivod k.-;; IbOll 10" ultndlr days prior to the
RFP optlling due may DOl he an ....·...d.
OlI'cr.... In ....tion.d dUll I". OIlly offidnl po~tjM of Ihc StBle .fMillS.llri iolhal which i. i.,...d by the DI'MM in the Rl'P or lUllll1cndmcn' Ihen:lo,
No aU,er mcan. uftanmunication. whether oral or "'litten. mill be c005lrucd IS. farmol ar "mcial rcspxrsc or 5lattmCIIL
..
d. The DI'MM monUor. nil pr<lOII"cm...t .(1tvili •• 10 dele.. my plmibUil)' of dclibtnle ~in1 of co..... iIOon. 001111. 00 III10Ug .rrcro".I..ie••fl.ing by
Dffcrort. or any "Ihor ..Uoompetitiv. ",n"" by oO'ero ... "'hich appears 10 violate slalelllll rcd.nl IDibust I"",•. Any """"""led \';oloti.. shall be
~fCll"cd to the Mi!3Ollli Attorney Omeral'S om •• fQl" IPPll'f.'lritd• .aion.
The RFP iunilable far viewing and downloldillg on III. ome'l On·Llne Blddl"8fVcndor RegiSlllllon Sym.m Mbsl,e. Pranlllllll'l'8lstcn:d offeror..r•
ekctmoic.lly nulified or 111. prop ..... opportunity based on the infonnation mainlltiood in tlT. Stale of Mi"",..ri'. voador
If a Prtmiwn
rostllercd aff...".·, ..... il .ddress i. in(orr<CI, Ihe ofl'=, mu1II updlle the .·DIlIil .dtIrcw them.el .... on the uo"s O....Line SiddindVaulor
.flcSismJtion S)'l;ICID websile.
r. The DPMM .,••c,,,"" d,. 'i.g!d ,. ofTrciall)' amend orClUTcclll1 RFP o1lcr is;;r,moc. It dolil bt th. ;;,;1.,,:,pOJ'~ibil~l· orlhe olferDrlo MOIJilorOle !!IDle of
Missouri On·l.ine Siddi...wvendor RtglstraiOll Systan w~si'e lC bl\D$;/lwMv.mlll!!b.m!!.R!!Y \0 obIain a copy of the IIIKIIdmCllU.S). Pmnium
rcsi~crcd oll'l:tClI'S Whd re.:eivcd e·1II"I1I rrotifiC1llion or tho pI"'.....1 ",lpOIIunily when the RFP ,_ tsUlrlishcd IIId Prlmimti rtgi!l/:rtd arrercmo who
hive responded 10 ~ P.FP oo·lin. prior to an amendment being i.sued will ,_ive t.JtlRil natillCltion of the _
....0lIl(0). Premium rcgilllercd
e.
\I "'all ~ t~. oflf:m'..~n";bilily to
""""'<I.
..
..
•
dol.......
t;:) SECURUS·
.....,.-_.
11 ........... ,.!,i. . . .
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. All rights reserved .
415
B2ZlI019
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off"""" "'ho I'I)Uh'Cd ~-mail notlllation or dI. ~ opportUhlty "'11m dI. RF1' .... _lilbcd IIIHI Premium r.,;istCRd oft'mJI'S ,,110 h....
",sponded 10 die prupOSlI GIl-lin. pi.". 10 • cllKdlaJj"" being iwed will ",..i ••• ·mail nOlifoc;l1ion of I ..,,,.n.li,,,, iSSlcd pri« 10 lb••:<oct clGSing
limo IJIddMe"llC(jfied "lbe RFP.
4. I'REPARATION OF I'ROPOSALS
•. 00........... tXlminelh.....ir. RFP artfully. Foil"", La do .......n be.t 011'.......$ risk.
b. UnlcllS cdJ ..... i.. 4'=6..11)' 5l8Led iridic RFP. oil "",cit..-iml' and rcquircnalls c:on~ibde mini"""" reqllirements. AIII..... _ls must meeL or
exceed die SlIIl.d .....ir... ions ...d "'~irem<fIU.
.
c. lInl... aihawi!1C """cifially sIaI.d in Ibe RFP. any m..urad""" pa...... \nlde nom... brand n.".... infonnalion andla' CllJ.las nomben: Ii>ted in a
",",r~ian ""<II... roq• ....,"'L II<: for infonnllionllpurpostS ""Iyand or. 001 inlono!od lolimil CMlpdilioo. The offer.". may offer any bnnd ""id!.
m.CIS or ex..ods dI. ~IUIiGll for .-Jy ILem bul mu.. iIIIIcdl. m....flWlrcr"s name and mod.1 number Jbr any so'" lmInds III Ihc 1J'OI'IISoI. In
.ddili.... dI. oileror shall cxpllin. in dtlail. (I) the reasons why the proposed .quiYlkttl. meets or exc.eds dI. "",cifiClllian. md/or requimnonts IIId (2)
"'hr die propose" OCJUivlIlml ""DUId not be con-lid""", .. exceplion III ....... P""", ..l. "flid!. do nOl cmnply with the rc/pIimnmls ond ",=lielti.ns
oro ,.,bjOCllo "!iection without d3lifiatlion.
d. Proposals ladcil~ Illy indio:z\ion of intmllO 00"11' on ....lIIIc brand or 10 111:..... ""coptiOll 111.1\ be recc:ived IIld "'IIsi<lered in ,omplclc oompli...cc
,vilh Ih...... ific'Slion. and r<qlircmall... liflcd in Lhc RFP.
•. I. the .vent \haJ th. off..... is 111 ogcncy of 5I.le 80vcmmcnl or oth .. su"" politi ... subdivision "'hidt i. prnhibi!.ed by I... or c<llD1 decision from
complyins wkh eenain pnwisiCllls orlJl RFP. mid!. a ofT."" may submit. JlT'lJ>O!"ll whi'" "",,Was a lis! or BIaIlII«y limihlli<.uand idenLiliCld;'" of
thO$< pr<thibiU\C do.ses which will be modified vii' claru".Uon conf..
bdwccn tho DPMM an" th. 01Jl:r... it 5UdJ oII'orur is ..leeL.d fill'
(onlrlCl"'""'. Tho darin,,"lion <onfelO:llce ""ill be concb:led ill ...dcr III agree 10 IlIJ8IIagc Ihlll ,ell<"", Ill. inltnlllld """pli..... of .."" I...· and/or
(oun order IIld Ute RFP. AIIyub offorornecd.lo in••,dc in Lhc propostl•• ~pfcloliSl of_lory reft:rtn<t:s and .;llIi.... roo- ttdJ "",Vi"''' orUte
PJ'P "fli'" i5 affected by this patIl!{Ipb.
r. All .... ipmml and !Ilppli« offered ill • JIf"I'OJOI nn,s! be now. of WlTool procl,dion ••,d "",ilobl. r<ll' ITIIrl:tlillg by th. manulidurer unlen Lb. Rl'P
clearly IpCdli.. lltll u..... reconditioned. or rcmlllufilmred cqu ipmem and SlIppll.. may be omrtd.
g. Prim shall includeall pacting. hIDdlin.!lllld .hipping chLIIgCS fOB ~lnlllian. rroi.!;bt pr....id and IIlowed unl... otherwise specified in the RFP.
h. Prapo..... inducting all pritfS therein. o1Jall rem.iII ..lid CII' !XI da)~ from (lIOIlOAI opcnin@ II' Baa .",1 Fimll Offer (BAfO) ,.,bmissi......1...
<JIhcrwiso indict.ted. IU,e ""'....... is _<copied. III< enlir. ~. includil1S all pri ........11 be fll111 for-Ibe opociIied conlnel period.
Any fcn:Ig" ormor nOl ,,~ ... Employ... Idlllllflcalion Number assi&P_d by the Uniled 51 ... Intemll Re\'allle Scnticc (IRS) III\ISI submll a
complttcd IRS F""" W.J pi... 10 ... with Ibe ",blni.g.. oflbcir propos1Il in order 10 be .OIIsidored for award.
"'<c
5. SUBMISSION OF PROPOSAI.8
•• PropoClls may be ..bmitted by delivery of • hard ""I'Y \0 lb. DPMM olllce. Elm-mie submmim of pr0pM3ls by Premium regiSlored 00'11'''''
Ottqugh Ib~ $111. o{Missouri's On-Line Biddin8Ncndor Rc!!i!Ir1.Ii ... S)"Ian wale i. lid 1VIi11b1. unl... $lipuilled in die 1I.fP. Delivered proposols
nlUSt be _led In an ..., ..Icpt .. _in .... .. d "<rived in th. DPMM .ffico loCIIIcd al301 W__ Hill/> S~ Rm 630 in JdfeNtlll Cit),. MO nil Ivor dI1n
111. exact oponins lim. and dale I!pOCificd in lb. RFP. Ati p'OpIISlIIs muSl (I) be oubmill.d by • duly aulharized ....,..,.."Lalive of lb. o!ltrllT'S
ug.. inIim. (21""'oin all ioflllJllllion ~red by the RFP... d (l) be p.ked .. r...lircd. Hard""l'l' 1"'""",,"10 may be l\loiled 10 Lhc DPMM.oft'""'" box acIm'.... Uow........ ~ ",.11 be \he ........sibility ofth. oII'o:ror Lo mrurolhcir propoa1 is in lb. r)PMM om« (..r.n•• listed obovt) no Iller
dllII Ut. "".d OJICIIiDglimoll1lddnle .....mcd in theRFP.
b. The ..oJed em·t!ope <II' container C<JIltainiDj; • pr"1'llsoi "'auld be clearly m8lked on IlK outside ""ilb (I) die .mcill RFP number IIId (l) die .rr"ial
q>ening dol. and tim •. Dilf......t prll(XlAl. Ihould IItlI b. placed in Ihe..",. en",,1apo. atlholls!' ",pi" of III< samel'f"PO..1 may be placed in Ihe 0IIII.
"''elope.
c. A proposal subrnUled CICctraJi",11y by I Premium rcgi!lered off..... may Il/l modified on·line prior lolbe IIftkilll lIJIIlIling dot. and lime. A propo5al
.. ~ich has bctn delivered 10 die DPMM 00- may be modiliod by gsoed. wriUCI' lIdi....bid!. .... be", receivod by lit. DPMM prior 10 the official
....
q>eninJ! daI. Ilid time I(ICdlicd. A propo..1 may II ... be modified in pcmm by Ih. offer\lf or fts authorized l'qIR3enraLive, provided proper
idcntifialion it ..._ed befme .... omci., opening dale ... " lim.. Telephone or I"e~hi. roqu01iSlo modi/}'l propo"'-I shall not be: lion""",.
d. A pmpo",1 Wbmilled electronically by. Premi.m regi!lll'ed .1I'.....r may be can..led on-fin< priOO-IG lb. o!li,,_1 qlCIling dolo mel Limo. A ....,.,....'
which h.. belli delivered 10 LIle DPMM om ... may only be wilh.nwn by • <igned. ,..,;uen .01;'• ..-li";mil. "flid!. h.. been received by the DPMM
pri..-lGthe amei.1 opening dM. mel lime <peti'",d. A po.......1 moy OIl .. Il/l wilhdm\'11 ill .....- by the off..... or il' ."thoriz.d r-opre.c:m8li,...
prollictcd proper idallifiCllli"" is presenled Il/lfon: III< officill opening date oncIlirnc. Telephone. c-mall. or lelegr~i. r....coI.lo w~h""" el'r<>pOSIl
shall nOl be honored.
e. When ."bmitlin!. _osaI .Iedmnially. the Premium "'!Iiolerod off.... indicotc< aeceplancc.r 011 RFP _
and condilions ~y dicl:ing ... III.
"SlIbmlt" burlOll on Ute Elomml( Bid R......... l'.IlIry form. Offeror. ddf~ • hard copy pnlJl<I.. lla DPM!\{ mum .tgn IIId retultl Ihe RFP cover
pog. or. if opplic:abl .. th. cover (1180 of Lhc lOll ommdmml thereto in order 10 a>nSlilUle IU'ql\lalc. by Ill. ofl'oror of oil RFP terms and condilicns.
failure Lo do so may r.,.,1t in rejcclion or the """"",at ""I... Lb. offll'1Jl'. full <ampli.... "'ith d,ose documenls is iIIdiaJlcd eI5.,.1Icro wi1hin the
•
urrum's rapCJIuc.
f. I'..
,edpropo.. l. "".11 noL be ."'''ped. However. (ned and e-mail no-bidnotinmrl........ 11 b. aeecpled.
6. PROPOSAL OPEl\1NG
e. Propo.. 1opating.1ITO pUblic on Ill. opmin& dale and lilhe Cl(>llli118 tim. !pCCilicd OIl the RFP do<IllnetU. Only the ollllCS ofllle respondents "'.11 b.
rood .. the propml opming. l'ftmium regi!lercd "mdors ....y view die ..... pm.,....1 rcspon.. infonnllion "" tho ""0'$ On·Line BiddinglVendw
l\q;iSlralion SyoIcm w ....it.. The C<lt1Ienls ofllle responses slJlll nol be diKklscd '" Ibistim•.
b. Pmpo .." whidl .,.. nol , ..""cd in Ih. DPMM
pri« 10 the official openin!! dale ..d lime shall be considered IIle, rcganIl... of lb. de.!!"'" of
III...... and .00molly
nol be opened. Lale pt"l...... may ""iy be ......ed undCl' "'l1Iordinll)' cirWlllSlanccs in na:ordallcc willt I CSR ~G-l.O!O.
,.iII
om..
7. PREFERENCES
.. In Ih.....IIIatiOlI ofJlfl'llOOlIs. pref..... ces "'all be ""pli." in a=rdmx:a with cbll(llCl 34. RSMCI. C""lmd.1'$ !;IIould opply \he f;8me pcra-mcos ill
..kcIing ...b",nlIllclOl'!L
b. By virt". ofOlIll.ory an'horily.• prd'ermc:. willll/lg;"·ft) 1<> matm.l.. pm<lt<t<. SIlppli ... provi.ion~ and all oili.. artid"" ......'ced,lD1PlIfIlClltred,
made <If gr",,1l ..ilhin the SIllt. afMi5Dtri IIld 10 III rums. <orpontion. or individu.1s doing busin ..... Miss01l!i linn.. ~rpOIIIlon. or individUIls.
Such preferenc. o1Jall be RiVal whm qualily i. _qull ... booer IIId delivmd pric. is tilt mme or less.
416
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 SeCUrLlS Technologies, Inc. AU rights reserved.
•
Page 62
B2ZIl019
c. In accordance willi Executive Order OS-30. eenuacton Il'C cnC<lll!llgool to uliliz. a:r1ilitd minority Ind WOltlcr"'''''1led businesses in seleain£
...bCOll!lUlon;.
d. In Ibe e\'O.lulli"" <>f prop<l/llk. • S<I'\Iice-dioabled vtlortJI bu$;n& JWtrt1'tn~ shell be III'Plied in occmdonocwilll !1CCIioo 34.074, RS1>to.
8. EVALUATION/AWARD
•• Any clerical ......'. opparcIII on ils foee. 1DIl)' be .....ectcd by Ibe buya' ber"", coolnlet _ . Upon di"""''OI'in8 on ..,.,.,..,,1 <letiOll ttnT. Ibe buyet
shan _
Iho orreror IUld ' ....... cI:uilil2lion or the inlaJded proposal. Th. a"..OIion .....11 b. i"""'P.....t.d in 111. DOli... or
IlxamplOlO or
apporcnl clerical CIT.... arc: I) mi",l,cclIlI:nl or..k:I:imll pom!; Ind 2) obvillll$ mislike in designalion otunil.
b. Any pric:mg infonollion ""btuitLcd by all offeror siQlI be!dJject 10 cwlolliDII ifdocrn.d by lb. DPMM 10 be in lb. _ inlcn:.t of 11K SIlIt. of Mios>uri.
e. 'Ill. off.... r i. cncolI"Std 10 l"'ol"l$lO pti"" diS<oL1nl$ fOr ptompt ptymt11t or PI"f'i"* odtet price di""",1IUo lhll "'OIlkl b<ntfllll1. Shle Df Mi.;..ri.
H~. unl... olllawi.. !ipCCilied in th. RFP. pricing sblll be evaluaMd at Ill. maxlmwn POlmllt! rmandalli.t>ilily 10111. Sill. ofMiECUi.
d. Awards thlll be malk 10 the olftror whose [l10p0sal (1) cexnplk. wilh an mandltory opccifiCllions and requircmcnll! of the P.FP and (2) is the lowest
and btl! P"'I""'II••onsidcri"l [l1ico. responsibility of Ibe offeror. IRd.1I DIhcr ... oIolli... crileriasp«ificd in Ibe RFP on" ony.w.tquent .e.soliltioos
and (3) compli.",,·ith ..ction. 34.010 and 34.010. RSMo. md ExcaJliYeordtr O<!.(I9•
•. In th. CYalI .n oll'mm foil 10 meel lb. S8lI1. mllldll""Y rrquircmcnl in l1li RFP, DPMM r ..<tV.. !be right. 81 ilS sole disa...ioo. 10 waive dr.Il
.. quirem..,1 for III offcm.. IIld to pnx;ccd ,,'lib the ...Iualion. In ad1Iilim. the DPMM .......".., tho ~ 10 ....iv<: ""y miDor irregularity or IcdJnicolily
found in any iDdividull propo..l.
f. Th. DPMM rcscrvc:!llhe righl '" rejeel til)' and all propo~ls.
8.
cwluallng. propOSl1.1bc SllteofAl""""ri r..aveslhe riglll'.. consid ... rcl"''OR\ infQmlaliw ""dt.a.. wholllerglillcdfrom opropO$lll. frmn on
<l1f<mr. fhlm olftr"', rlf......,.$, or Itom Illy <IIhor '01O'DC.
b. fury i.fonoali"" .Ibmilledwith the propo<ol. reg........ ofllle '"noM or pl..,."."'1 "fwoh inform.lian. may be <o."'_ln mlkln&dtclsiOR$ ..tatool
\0 lilt f'Clilonsl\'mesllnd merit oh poposal and !be .......d of UGIIIroCI.
Ncsoliotioos may b. DOodul:ied with Ibm:c .rr<rors,,1Jo ",bmil poiOllillly acttpt.ble pr"""",k P""",..I ""islot.. may be pmniacd for Ill. (lII1JlO'. of
obI.ini!J& bOIl and rlRal olf.... In coodJctin~ nogollotkln.. 1b1R shan be no "'!!Closure of MY InfontllLtion !lUbm1U~ by eomp«ing Dlfer.....
j. Any lII>'8fd of. OOlltractshall be IlIlIdob)'ooifianion!ian Ibo DPMM ,.lbe !IICCC!lSfu1 offionJr. Th. DPMM rosorvos!b. righllo make B'l\1LI'dsby Item.
III'GlJP or items. or an .11 or none baiis. The IIIVUPin~ of Items swIRled shall be dctamined by DPMM based Upa:t facto", 111m IS ilem similouily.
loeation. tdmini>!tOl i.e oIIioic:nq·. or oth.. "",,,idcrBI ions m Iho _ inlcrcsl onh. 8101. of Mi~ri.
~. I'IlnIImt to sOCIi... 610.01l. RSMo. ptq>"""I. and rell'ed documenl.....11 nol be o\'IIilable for public review unlil d1er I conlrllCl is executed or aD
_il.
"1,co,
•
propoills lire rcj~a~.
lb. OPMM po$l5 .11 JmlIl...1 rtlt,ll$ on CIte On-line BiddingIVcnclor Regi_;'" Sy"'" websile for Premium regi<lcrcd oacron; I" view Cor •
rt...,nahI. period an... praposal oward and mainlains imast. of an propooll file malcrio! ror~. OfI'e«II'!! wh. indude OIl e-maillllldrtt< _Ulllhoir
propo",1 will be nolinod oflho awlld .....1Is vi••-mail.
m. The DPMM ........",1110 ri!llIIOt.q,,'" clarification oflOly portion <>flh••ff..."..
in order to verifY"" inten!: of the offeror. n.. offeror is
cll.dj[]flcd, hmR'Va'. dll.l its rE!pDII!I: may be mbjed" to l.'t'Crp1l1Da:: Dr rqmim withro1: filrtha- darifiation.
n. AII)' PfOPOl'lI award prOlest must be reteillCd within 1111 (10, C81md:Lr <lays after the dale Gf
in .:cordon" with 111. r04li1'Cllltll1' of I CSR 40·
1.000(10),
0_ 'Ille fmol dClaminoli.., ofcnnlral:i(.) aw..-d ohan be mad. by OPMM.
"'!If'O"'.
.",.01
~CONTRACT~CHASEORDER
"""ai.
"lbm~lin& • prop_I. lb. offeror agree. 10 f"mim IR)' IIld all e.."iplllcn. ,,,ppli., andlor OCF\;CCO: ....cifi.d in I/o. RFP. 01 the price.
put!UMII~ In ~Iremems II'Id lpeclncsllons C4IIllined dlcreln.
b. A binding conlnLd oItall.on ..... of. (I) th. RFP. am." ......... ther..o. IIld onyBc:oIllld Final Offer (BAFO) rtqtlcst(s) with RFP ohqOS'.ddili..... (2)
!b. CU1Ir.Id01''s prOpOAl including 8ITy c<llllndor BMO rCSpOose(s). (3) darifianion .r!be proposaL if MY, and (4) DPMM's amptan« of the
proposal by "!IoIIcc of award" or by "purcha.. order." All Exhibi" and Allacllmcnls u,dulkd u, lb. RFP "'all be inoorporlllcd inlo th. COIIinI... by
•. R)'
ref.......,e.
c. A notice oC .ward is,.,od by the State of Mi!sauri do.. nlll constitute an IIlIhmiZlllion Cor "'i"",..1 or equipmenl or ,,"ppli.. or. direl1ivo 1<1 ,,",ccod
witb ocrvi.... 8ef providing "",ipmcnl. ,,"ppli.. and/or OCF\i(es for Ill. SllII. of Mis",uri. dI. conlnldar must receive. properly aulboriud
...
I"".h ... order..- <II ..... f""" .folllhllfiza'i... .slvtn 10 1be C<lD1I1I<l0I' nt the di....cti"" ."ho$llll, "8cncy.
d. "'0 ....n ....
Ih. compl"'c .gr....."'. or lbe I.... i.. OIId lICIt'''''''"'' •• 0111111 b. 8D\'CI'1lcd solely by tho opooir....ion. and rtqIir_ conl4inod
therdn_ MY cllBIIl;. 10 lilt contn<l. wIt....er by modification andlor "'PPlemcnllliOlL must be accompli5bed by. formll 0..1n11 amcncm.nt sil!lled
and lPIlI'IlI'ed by .,d bc:Iw ..., Ih. dnly aulborizcd rcpr••ODlotivc of the conInd..- and the DPMM or by • modified ~ order prior '" the .ffel1in
dale or!llcll llllNiifiollioo. Th ••onlroctor cxpr... ly and CJqllicilly understand. and . . . . thai no other ml1ho<!lIIdlor no olber documcnL includins
.olJespondence. BCI5, IIJd ontI c:omlllllllicolions by or CrUll !lIlY pason, lIIail bused or COR5Ullcd as 1IlllllmdmCltl or m<Xllicllion to lIle COBIrBCI.
><pr.""'"
10. INVOICING AND PAYMENT
•. n... Stili. ofMissauidoes nOlp&y sill. orfcdcralllXesunlmolh"",isercquircdcnde' Iltwor regulation.
b. n... slLIlowicio [""",cial managcmcnlsyslcm hIS been dcsilllcd I" capture cedain receipt and paymenl infOlUlll;"n.
I'or ..ch ~ orde' ..crived. III
invoice "",$'I be ",bmin.d Ibot roforcnm Ibc purdum: order number IIld "'''''' be itcnrilcd in "'"""dance willI il.... listed DO th.
order.
Fnilure 10 .omply with Ihi. requirement may dellY procC$Sing of invoicc. for PI)1!ICJI1_
c. Th. .""lroctor "'oil noIlrans!'cr an)' intcre$L in th. c..lnlet ",boOrcr by us(gmncnl or o!lrcrwioc, wi!boullhc prior wrillcn """..... of th. DPMM.
d. PBl"'1OD1 for III OCl"ipmcnt. "'I'pIi... and'or scrvicc!;rcquircd herein !IoIII be ma<lc in..,..... unless oIh ........ in dialed in IIKRFP.
.
._ Th. SIRIC of Mill:,"uri ....."'.. ". obIigolion for <quiprnen!:...ppliC$. on,,"o, <zniccs ""ipped o. provided in ClI.'" or the .,...,liI)· ordcn:d. An)'
III1'8llllJorized ",mllly is rubjeCi 10 the slalo'S rcjCl1 i... and man be retum\:d 811M _IrRd....~ ""par...
r. All invuir:cs fo, ~ipmcrt~ ouppli ••• an<llor ocrvic.. pu""'..... by lb. StIlt.f Mi"",,'; oIoall be "'bjocl to 1.1< poymmt
os provided in ..di...
po""''''
"''"'8''
34.0~~. RSMo.
g. ",. SIa:. ofMlssoori .....rv.. lb. right
•
'0 pun:tr... goods m<I scM""" u.m,g Ill. stili. JRln:hlSlng CIl'd.
11. DELIVERY
Thn. i. of the cso;entc. Deli,·eri•• of OCJIipIIlcnI ......pli ... mcVor scrvia:s must be made no IlIIet than ,he II",. !I.ed In Ille CClIlU1ICII or wilhin •
RlISonalrlc ptrio<! of dmc. if 8 opccificlimc irnot .... ed.
~SECVl3p5'
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Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
417
B2Z11019
Page 63
12. INSPECTION AND ACCEPTA.I"ICE
No tqu;pmc:n~ nwlies, IIIldIDl' ..,."iccs ra:eivod by In "l!CIIC}' of !he ....,. p....,,,1111 t. a ....lnd wll be dcClllod occcpIcd lIIIIil the "&en<)' ba. bod
.....-. oppo.lI1.Ulli,y I. in!jJctI said c:q~ipmc:nl.lllppli... ...v........ i....
b. All <(flipmcn!. supplies. rmd!.". services Whidl do nO! comply with the llpOCinl:lliooo :Mdlor rcqIimnc:nl5 ... "'hiob ... oIhawiJe IDIlccqubl. or
defective may be ..jed.d. In .ddilico. ,II equipment. <UPI'li.....dlor .",;"'111>i"' •• di• ..",.,." tic dtfedi.e or
do nol confonm to my
WII'T1IIty or the ",lIIractor upon InspctliGn (or II any laler lim. if tho def.~s """Bined were nOl teanllbty oocau.inabl. \lpGn the initiol ;",pedion)
may be rcjel%ed.
C. 1he Stllo of Missoori rtSen-es the righttD RIIIm Illy 51Jcb reject.d milmml al the c..\naar's expense for 1\111 aedil « rep!aoement ..,d 1. specify a
t.
""'i'"
'0
Ru:OIlIIbh:: date by whrm rcpl:lC'mliCds must be: rt:e:ci"td.
d. lbe St •• of Mi5SOllli'$ ri&I1110 ~j.a Illy unlcecptlbte O<\Ulpmcnl. ""I'PJi". lIld'or ..m ... """" nOl exclude lUI)' OII1er le~ equitable Dr cmtraauaJ
rcmcdi .. 1he oil.. may ha"".
13. WARRANTY
a. 'Ihe _Inetor IlCpI'mly Wll11llllslbat all "",ipmen!. 1iUpp1ics, lIIdIor !/Ol'Vi_ provided mill: (I) ~""" to ..<II anll ~ !pC<;ifl""lion.......ing.
SIDl>lc or other de9Criplion I\'hi'" was IiInlimed 10 or adopled by lIle I)PMM, (2) be fil and !Ilffidcnt for lhe pwpo.. """"..oed in the RI"'. (1) be
merchtnloltlc. (4) be or good mllltrial~ and wGrkman';!'ip• .,d (5) b.lI'.. from Mect.
b. SUd! wamnty shall .........e delivery 8IId sIIall not be deemed \\'8I"ed dlber by !'mOIl of
"BI~•••copIan•• of Dr 1JIIymc:n1 for 18k! cqulpmCll~
""!'Plies.. and/",.cniao.
=
14. CONFLICT O"'lNT~'T
n'I'"
•. Offici.l. "'d ....plo)'... oflh. rt.l.ogc:ncy. 11< govm1inS body. or any oIherpllbli< off",i.l. of the SllIle orMi"""';
comply with ..ai.... IOS.452
and I05.4S4. RSMo, '"81l'4ing .""Oiaof intc:tCot.
b. 111. <mInI.. or hereby covenanl5lhll II Ibe lime of
IUblllission of lb. propomllbc Contl8etor h .. "0 other eonlnIetull rdllliorublps "'hiob ",..,Id
ante any .au,~ or perocivcll <01I1l..... of inlorcsI. 'Ihe cOlllnl:lor further oyccs!hat wrbt.!: the lerm of lh. conUlla nellber ~I. conUKla: nor lilY of its
dmn ."",ir.IIlY DIber """lrol:1uII ",loIionships which au'e wch • eonOid.
=
"""loy_
•
15. REMEDIES AND RlGllTS
a. No pro';'ion in Ihe _ I all be «>nmued....,.....ty or ...... ied. IU ....iver by lbe SIll. of Mimuri of*")' eri~in8 or fUIIlre right andIor rem<dy
.r. .
availLlble by law in the mrtlor any cllim bylhe SUIt. afMi• ....,; afth. "",1JII.Q.or'sdef...lt or bn.,n ofcllllU'8Cl.
b. Th. C. .UlIdor
and und.....ds tim Ih. COI1!I'KI 111111 conllilule an aslgnmtlll by III. c..lfa..or Il) lb. SIll. of MlosoLlri vf all rights. 1111. IIJId
intcre'51 in IIldtO:llll CIIJ5a oradion rhtt the oonrrattar ms)'hlVl: und!:rthe utitrud .!WI of'lbe UnttcdSll.tH: .. the Sille of MiRouri farwllidL CIIH~t
of .etim hM nctnlcG or willl«1U. 15 Ih...... tt or or in rcIaliOll 10 th. pulicut"' oquipmatL ""l'Plics. ...var ..me.. purchaocd or procured by tile
e_vr in the fbllilbnmt Gfthe com",.. willi lhe St•• of Mis!IIILIri.
16. CANCEU.A TlON OF CONTRACT
e. In lhe ewilJ oflllaterial InfIdlaf"'. contndlI.l ubliptivni by lhe <linin...... the DPMM JUIIYCIm«llhe 1:OIdrO<I. AI ili"~ discretion. tho DPMM
IIlay gi~.lhc C<lnlractor., CJIlportunily 10 ..... the br..a. .,..lo...,loin how lIIeWadt will be ailed. TIlndllal<UrC mustl>c completed within nvm.,e
lhOl' 10 w.rkiI~ da)'$ tiomllolir;",liOll .... 111 minimum lhe COIlIrlld..r 1lI.1S1 pw.KIc DPMM within 10 _!king doyo li'0IIJ IIrtifn:olion. "rillen pi.,
<k:I:ailing hllW the 1DIIl'IId... intends 10 I'IlTC the
b. If Ih. 1XlIItncI... fl~.lo am lh. brach or If eircumstancos demand imllledilLte acl.ion. 010 DPMM will illlllle • nllli .. of canccllmion terminating !ht
(QIInod immediately.
c. Iflh. DPMM cnne.ls!hc e _ for br",,$,1I1. DPMM rC:StI'Yts the ri8hl1O olllain!he tq.liplllC:l'll. suppli... indl.... ..m~ to be provided pursllanl to
lh. 00<JIr0d. tI-mJ oth.. sour"" JIld upon OIl'" term> I!Id in ",ob m.......... lhe DPMM IIccm'IA""IIri ... ""d <ll1IIJ!.lh. cart~dor for any addilimol
...... incurred lI!trcI>y.
d. The <OI!b'1d.... i1n_d, and ..... 'hit filll<h required 10 fund lh. <onUllet MIl" be eppropillcd by th. Otllerol M!oembly or the St#l. of Mi...,..,.i
for ..eh fiscal ~ included within lIle conlmet period. The cOll1ma sI1.n nol be bindin~ upon the SIIlte for my periOd in 1\1Ii'" fundS have not been
appropdllCd. LllJd the 5II1..ball nDI be liable for any OO!llS 1ISSIlC19lcd with I"",inllli.n clllSed by I.d< of lJIl'"","mioos.
brca"'.
17. COl\fMIJr.'1CATIONS AND NOTICF..8
Any ndice,o lhc aifCl1lfICOlllJllaor shill be deemed sufficient ..'hen dcpooiIed irI Ibe U.hed Sial.. mlil JlG'IIIKI prcpUd. IlIMIlIimcll by racsimile.
balsnilled by c·IlIIB .,.. honck:lllti.d and F"""'ed I. an _rized t:mp10)'1>C Df the .rr""""_....
18. BANKRUPTCY ORINSOINENCY
•. Up"" mini! for any I>I2llcruplcy or i.sol.c:ney pro<eeding by or ~Iin.. the contn.elor. "'hother voluntary or inwbtlary.... IIp<IIl lbe oppoinlmcnl of.
receiver. U!J51ce. or usigncc for the bcrtdil of rrcdilDrs.lhc ronb1Idor muS1 noti~· the DPMM immcdill ely.
b. Up... 1 in8 <!.,y",,,, .eti..... Ihe DPMM r_l~c right ... Os ...1. di...... ion. to alha' ""' ... I... conI",,,, ....ffirm lbe cartlKl .... hold lh.
.....
contractor RO!""lsible rill'
"""118",
19. INVFl\oilONS, PATENTS AND COPYRIGHTS
'Ih. <mInIctOl' ""all defend. pn>t.... ""d llOld ilomIleA; lhc SI..e of Mm"uri. ilS omcm. .,.... s, .."I cmployoeS ~inSi all subl or law or in e",i,y
resulLi,,!! rrom pllcnt ond c"l')/ri8hl infl'inScmcnl C<lnccming Ihe .._etor's pcrforrnlllCC or prodtK:ts produced IDId... lhclcrm. of lhe conna.
•
10. NON.DISCRlMlNATlON AND Afl1RMATlVE ACTION
418
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 20115ecurus Technologies, Inc. All rights reserved.
l::l SECURUS'
--" -;.. ......
J~
Page 64
82Z11019
"cree'"
I••o..,edi ... with the lilmllhltlg of equipment. SlppLie" .,,4........; ... under the oonLmd. Ihe . _ o r IIIId all ~lCI"'. mall
10
discrimu.t. agoinst recipient, or oorviCCli ar employ...... oppJi<Oldli rCO" cmploymClll on iIx "as .r,"", .. LCO"....Ug..... nationaL origil. sex. aae.
disability.... "etMlll SWU$ "'.~ oUt<!Wi .. p""idtd by low. Irthe """lnId ... or !I,bc:onlnld... employs 011_ SO
1Il<y "'011 hi,," ind
mainlain an olTlI1I!IIi". "dim pro!'*" •.,hioh sIt.lI.,dud.:
p"'''''"
•. A wrinen poliey obi......' committing Ill. orpnizllicn 10 offlJ1lllli,.. adion ind .,signi.!! manoscmcnt rC<poll.ibililie. ond ...ocall' .... ro< .....I".. ion
I!Id di'O!lCminllion;
b. The idmtifioalion ofa pmal doslQll81ed to hamtl. atfumBlivc 1(1;0.;
c. Th. alablilllmCllI of nan·discriminlklly .. I.di.., fIaIldards. oI>jcdivc rncasun:. Ig 1II11yzt rtClllitmenl. an upwllfd mobiti1y sygan, a wag. and ""ory
_duro . .,... s1.oo.ds opplieable 10 layofT, ..,dl. di.duqe, demdion. I"d discipline;
d. The .. tlmlon or dixrimination from .11 collectin Im;BinlnC "cre",onI!!: and
e. Ped'ormuce ofo.. inlernal ",dil or Ibe rO)llfting '}$t<m 10 mOlli,CO" .. eClllion and to p-",ide r... llrlme pl2rtrting.
If eliscrimi"lli<rr! by •
<mlratt.... is rOlllld 10 ""isl. iIx DPMM >hIli 10k. apptqlt'ill. enforcement Ielio. ""ioh may include, but nol ".""'""Iy be
limited to. cancellation or the CIII11-. !OJspmsioo.... ddlIImart by \he DPMM umil atITOCIi"c Idian by Ih••P11lrud..- i. made ...d .......<1. and
ref.....1 to III. A11"",<y (len....1', om.....1tiehever mrorcemcnl adion may be de....ed mU5lI)l)ll'Oprial•.
21. AMERICANS WITH DISABILITIES ACT
In mn".ction with III. lIrrnishi08 of equipmOllt. nrppI los. ..dlur ocrvi,.. WJdc:r lb. _
applicobLe requitantrlrs and pM\'i ...., "rlh. Amori.... wilb Di.,bililieo Ad (ADA).
tho OUJJtrao:t.". IDol all ..baJnlrO<tors ohall ,""'Vly willI all
22. FlLlNGANDPAYMENTOFTA.XES
•
•
The conunlmonot .hdtniJtl~l'fIti.n 11101 oilier agClldestG Which !he !!Im'l'IIrdtB~ng 11"...",,11.. m.. 1.... cmtn.<t for glHld5 ..-...vices with I \'SIdor if
the ''Ond..- or ... 1ffi1.~oflll. vendor mikes .. L I rdlilorlallgibloper.lOnoJ propcrt)'« forllle pUJPOSe of!lmg•. usc. or Conlllmption in Ihi'! !!til.
...
t.1I. r.ilotG ",lLed andpropcrly p.ythe ....... provided in cIapIer 144. RSM •. Forilx Jlll!PIlSCS urthis _ion, -amli... urlh. , ... da<'" "'all m""" any
person or ....ily Ill.. is '''IroUed by or i$ under m""''' <mll"ol With III. ''tlldor, , , _ through 5Ioct ownriip or oIII....ist. There!'ore cdl'er«"s
r.i1ure 10 maiollin compliin•• with chopt..- 144, RSMo, may dimintt. Ibeir p-oposol f""" """sidmli.. r... ow ......
13, TITLES
Tl!1 •• or poragnp/I' u..d h...tn ..., ror Ib~ pmpo"" (lr flIclHI8ILng reference only and nil nOi he eon!!InJcd
I~e.
'0 in*' .........
eIl...
cmstrur:ti." or
Revi.... OI·2O'IO
Missouri DOC RFP No. 82Z11019 for'an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
419
•
•
420
Missouri DOC RFP No. B2Z11019 for an Offender T~lephone System
© 2011 Securus Technologies, Inc. All rights reserved.
ED SECVfl~S'
- - i - __
Appendices
Appendix Summary
Appendix A: Preliminary Implementation Plan
Appendix B: Preliminary Project/Installation Schedule
Appendix C: Activity List and Work Breakdown Structure
Appendix D: Provisioning Checklist
Appendix E: Field Technician Checklist
Appendix F: Test Validation Checklist
•
•
Appendix G: Cu.stomer Acceptance Checklist
Appendix H: Securus Certified Financial Statement
~ SECl:!ijUS'
...:-.;
....-
Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved .
421
AppendixA.
Preliminary Implementation Plan
•
•
Securus Technologies
•
SECURUS~
ncHNOt.DOIQ
Preliminary Implementation
Project Plan
•
Missouri Department of Corrections
Inmate Telephone Services
Version 2.0 • JUNE 25, 2010
•
SecurU5 Technologies •
•
•
•
,
Securus Technologies
IMPLEMENTATION PROJECT PLAN
2.0 I February 23«1, 2011
Missouri Dept. Of Corrections
•
Table of Contents
Section 1.
The Securus Project Management Approach .. ................................... 1
1.1
Project Team Statement ..................................................................... 1
1.2
The Securus Project Life Cycle ........................................................... 2
1.3
Communication Plan ...........................................................................4
1.4
Project Quality Management Plan ...................................................... 5
Section 2.
Missouri Department of Correction Implementation Overivew ........... 7
2.1 Project Description ..................................................................................7
2.2 Preliminary Project Schedule Overview .................................................7
2.3 Key Project Milestones ...........................................................................8
2.4 Regional Project Approach .....................................................................9
2.5 Staffing Requirements for the Missouri Department of Corrections facilities 11
Section 3.
Project Organization and Oversight Authority ................................... 12
3.1
Securus Project Team Roles and Responsibilities ........................... 13
3.3
•
Securus Sales & Operations Project Team Structure ....................... 12
3.2
Project Oversight Authority ............................................................... 14
Section 4.
Risk Management Plan .....................................................................15
4.1 Purpose .................................................................................................15
4.2 Roles and Responsibilities .................................................................... 15
4.3 Risk Documentation .............................................................................. 15
4.4 Activities ................................................................................................16
4.5 Schedule for Risk Management Activities ............................................ 17
4.6 Sample Risk Documentation Form .......................................................18
•
Pagei
IMPLEMENTATION PROJECT PlAN
Securus Technologies
2.0 I February 23 00 , 2011
Missouri Dept. Of Corrections
Section 1. The Securus Project Management
Approach
•
1.1 Project Team Statement
Securus Technologies has a proven track record of providing successful turnkey installations for
large State Department of Corrections agencies as well as Mega·County, County, and City
agencies. Over the last 4 years, our team has completed over 1400 quality installations of our
Secure Call Platform (SCP).
Our Project Management Organization is comprised of Project
Management Professionals trained and certified by the Project
Management Institute, Villanova University, the University of
Oklahoma and other post secondary educational programs
In addition to our focus on sound project management principles,
"The field tech did a
great job .. .He was
courteous and worked
non-stop. Thanks for a
great job. It is
appreciated" .
our Project Management Organization is led by 2 Six Sigma Black
Belts with speCialization in Lean and Design for Six Sigma.
Independent of our Project Management Organization, the
Securus Operations Support Services Team performs frequent
quality audits and timely customer satisfaction
- Warden Greg
Hershberger, Roxbury
Correctional Center,
Mary/and Dept of
Corrections
surveys to ensure the voice of the customer is
UExcelient job. Very
always heard. Over the last 4 years, and 1500
Smooth and
SCP installations, the Securus Project Team has
painless".
- Lt. Bill Harlan,
Crawford Co. Jail
MO
averaged a 4.6 (out of 5) Customer Satisfaction rating. Our industry leading
•
experience combined with our rigorous focus on quality and customer feedback
has resulted in a fined tuned installation process that delivers on our
commitments and ensures customer satisfaction.
The Securus Project Management Team consistently demonstrates project management expertise that
simply cannot be matched by any other service provider. We look forward to the opportunity to provide
the Missouri Department of Corrections with our industry leading project support and services.
Page 1
•
Securus Technologies
IMPLEMENTATION PROJECT PLAN
2.0 I February 23"',2011
Missouri Dept. Of Corrections
•
1.2
The Securus Project Life Cycle
Project Initiation
Immediately after award, the Securus Project Management Team will host a meeting with the
Missouri Department of Corrections Team to review project scope, identify project stakeholders,
and establish future meeting schedules. Based on information collected during our RFP analysis
and site surveys, a portion of the procurement plan will be executed to ensure timely delivery of
equipment and network services.
Project Planning
The project management plan will be finalized during this phase of the project. The project
management plan will include the following:
•
Finalized Customer Requirements document
•
Work Breakdown Structure
•
Activity List
•
•
Approved Scope Statement
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Schedule
•
Quality Plan
•
Communications Plan
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Risk Management Plan
Project EXecution
During Project Execution, Securus Technicians will travel to each location and complete preinstallation activities in preparation for the ITS cut-over. The pre-installation activities include prewiring, hardware staging, and telecom test & tum-up activities that can be done in advance to
reduce the amount of time and complexity of the actual cut-over.
Securus will work closely with our partners to implement and fully test the necessary data
interfaces to ensure they are fully functional and production ready prior to the ITS transfer.
The Securus Project Management Team will coordinate cut-over activities with the Missouri
Department of Corrections Team and the current services provider to ensure a seamless
transition of phone service. Transition of service can be coordinated for after hours or during
inmate lockdown to limit service interruptions. If a service interruption is required, the activity will
be coordinated with the Missouri Department of Corrections Team at least 5 business days in
advance of the scheduled activity and schedules can be adjusted to meet the needs of the
Missouri Department of Corrections Team.
During the cut-over, the Securus Team will perform a thorough inspection of the installation and
•
will resolve any potential issues prior to finalizing the implementation. The technicians completing
the installation activity will perform a walk-through with the Missouri Department of Corrections
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2.0 I February 231<1. 2011
Missouri Dept. Of Corrections
Team to review all installation documentation and checklists. The Securus Project Management
Team will host a Customer Acceptance Review Meeting with the Missouri Department of
Corrections Team prior to finalizing the cut-over at each location.
•
On site training seminars as well as web-based training activities (if applicable) will occur during
this phase of the project.
Our preliminary project schedule will provide additional information about the work packages and
sequence of events that will occur during Project Execution. After award and during Project
Planning, the Securus Project Team will work closely with Missouri Department of Corrections to
make sure our plan is 100% complete and fully accepted by the Missouri Department of
Corrections team prior to moving forward with any Project Execution activity.
Weekly Stakeholder meetings and Project Team "Touch Point" meetings will occur as part of
Project Execution. These meetings will allow both Securus and Missouri Department of
Corrections to closely evaluate project activities and provide bidirectional feedback regarding
project performance.
Project Monitor & Control
Critical project activities, such as Schedule Control. Quality Control, and Risk Control will be
meticulously managed by our Project Management and Quality Assurance staff from project start
to project finish!
All Installation Quality Control Checkpoints will be completed as part of the Project Monitor &
Control processes. During the Project Monitoring/Controlling Phase, the Securus Project
Management Team will focus on satisfying any outstanding action items. Additionally, the
•
Securus Installation and Site Engineering Team will exercise daily diagnostic checks and
monitoring protocols to ensure the recently installed equipment is working well and meeting the
requirements of the Missouri Department of Corrections.
Project Closure
During the Project Closure Phase. the Securus Project Management Team will ensure there are
no outstanding actions or deliverables. and will work with the Missouri Department of Corrections
Team to review the full implementation project and obtain customer acceptance.
The Securus Project Management Team will transition support responsibilities to the Securus
Account Management Team for long-term ongoing account support. The Securus Project
Management Team will complete all internal updates and project closure activities.
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IMPLEMENTATION PROJECT PLAN
Securus Technologies
Missouri Dept. Of Corrections
•
1.3
2.0 I February 23 rd , 2011
Communication Plan
At the beginning of the implementation project, the Securus Project Management Team will work
with the Missouri Department of Corrections Team to identify key stakeholders, primary points of
contacts, and roles/responsibilities for the duration of the project.
The Securus Project Management Team will establish regular meeting forums and
communication protocols that accommodate the requirements of the Missouri Department of
Corrections Team.
Throughout the duration of the project, au r Project Management Tea m will provide weekly
installation progress reports. The reports will include updates on all active, completed, and
pending installation activities.
In addition to the personal communication from our Project Managers. Securus can set-up
automated e-mail notifications for the Missouri Department of Corrections Team. The automated
e-mail notifications are a great way for our customers to receive updates on status changes for
major milestones and other tasks of interests. Here is an example of an automated e-mail
communication from our Installation Project Portal:
IDs~S~aY~'ES
Installation Portal
•
Summary: A task was closed within the Project Plan for Missouri Deparbnent of Corrections
- Western Missouri Correctional Center.
Detail:
Task Description: Verify Telecom Delivery Date
Project Manager Notes:
,All telecom orders have been submitted. Confirmation has been received from
Local Exchange Carrier (LEe) and AT&T. Information has been updated in Securus
Installation Portal.
Telecom Dellvery- Test and Turn-up date for Western Missouri Correctional
Center::< 8/4/2.011.
Customer has been contacted to confirm access date/time .
...
'
Once we've had the opportunity to meet directly with the Missouri Department of Corrections
Team and establish meeting protocols and communication preferences, we will update and
distribute the Project Communication Plan to all project participants.
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IMPLEMENTATION PROJECT PLAN
2.0 I February 23rt1 , 2011
Missouri Dept. Of Corrections
1.4
Project Quality Management Plan
The Implementation Project Plan includes 5 quality control inspections at important stages
throughout the project. The quality control inspections are essential elements of the Securus
•
project that ensure consistent high-quality implementations. The Securus Installation Support
team utilizes a Six Sigma quality measurement technique, which identifies and removes the
causes of errors, and minimizes variability in the installation process.
In total, our installation process has over 200 individual quality control points that are carefully
reviewed and validated by our expert Technicians and Quality Assurance Analysts.
Our current process sigma is 4.47, and our First Pass Quality rate is 94%.
This means we execute the same high-quality processes every single time and if we do make an
error, we do our best to catch it before it has a chance to create a problem for you.
This attention to detail and level of focus on project quality is truly unrivaled in our industry.
Quality Control Checkpoint 1: Customer Provisioning
Prior to any onsite installation activity, Securus Installation Support Technicians provision the
Securus SCPo The SCP provisioning activity prepares our system to support the Missouri
Department of Corrections inmate calling traffic, and ensures that all of the necessary
applications and calling features are configured. After the customer provisioning is complete, the
Installation Technician submits a quality control review form to the Engineer, Project Manager,
and Account Manager for the Missouri Department of Corrections project. Each of these Securus
Associates must review the customer provisioning ~pre-cut" record, and provide verification and
•
approval.
An example of this checklist can be found in attachment: Customer_Provisioning_ CL.doc
Quality Control Checkpoint 2: Customer Pre-Installation
While onsite, the Securus Field Service Technicians will complete a checklist to ensure that the
physical installation characteristics meet or exceed Securus standards. Equipment inventory,
equipment location, electrical, network/telecom and telephone installation standards are reviewed
during this checkpoint.
An example of this checklist can be found in attachment: Field_ Tech_checklist.pdf
Quality Control Checkpoint 3: Equipment Testing I Functional Validation
At this stage of the project, the SCP is online and test calls can be performed. This quality control
checkpoint ensures that all SCP calling options are setup to meet the requirements of the
Missouri Department of Corrections. Test call scenarios are completed and phone labels, call
durations, on/off times. administrative terminals, and other customer configurations are verified.
An example of this checklist can be found in attachment: Tesl Validation_ CL.pdf
Page 5
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Securus Technologies
IMPLEMENTATION PROJECT PLAN
2.0 I Februa.y23n:1, 2011
Missouri Dept. Of Corrections
•
Quality Control Checkpoint 4: On-Site Customer Acceptance
Our Field Service Specialists will perform a walk-through with key DOC personnel at each
location. During this walk-through, the Field Service Specialists will review all the quality control
checklists for Quality Control Checkpoints 1-3 and perform a visual inspection of all installed
hardware alongside the DOC personnel.
Any physical installation issues or ITS performance issues will be resolved to the satisfaction of
the DOC personnel.
An example of this checklist can be found in attachment: Customer_Acceptance_CL.doc
Quality Control Checkpoint 5: Project Acceptance
The final quality control checkpoint involves a review by the Missouri Department of Corrections
Team. During this review, the Securus Project Team will provide copies of all quality control
documents, equipment inventory records, network diagrams, issues logs, and final project plan
documentation. The Securus Project Management Team will host a review of these documents
with the Missouri Department of Corrections Team. Any outstanding detiverables or service
issues will be resolved prior to completing the Customer Acceptance checkpoint.
•
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IMPLEMENTATION PROJECT PLAN
2.0 I February 23rd. 2011
Missouri Dept. Of Corrections
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Section 2. Missouri Department of Correction
Implementation Overview
2.1 Project Description
The Missouri Department of Corrections Implementation Project includes a complete turnkey
installation of all equipment. network infrastructure. and telephony connectivity for inmate
telephone services. This includes 1,701 inmate telephones and 20 workstations located at 21
Correctional Facilities and 1 Regional Investigations Facility.
The Technology Deployment Plan proposed by Securus is being presented in concert with
Securus strategic partners whom have the core competency and breadth of products and
services required to deliver the value proposition identified in this plan. Huber & Associates
Shawntech, and Guarded Exchange have teamed up with Securus to create a deployment
schedule which is based on the perceived needs of the MODOC as a result of our research of
your operating environment.
The Technology Deployment Plan leverages our superior Information Technology and Research
& Development experience to deliver reliable on-time integrations with our partners that are
guaranteed to meet your Offender Prepaid Debit and Investigative needs.
•
2.2 Preliminary Project Schedule Overview
Securus Technologies proposes a preliminary project schedule that transitions all inmate
telephone services within 115 calendar days (83 business days) from the date of award. This
includes complete tum-key installation of all hardware, software, and configurations for the inmate
telephone system (ITS) - including live, fully tested. production ready and capable interfaces with
Huber & Associates (Offender Prepaid Debit and PIN Management) and Guarded Exchange (Call
Monitoring & Intelligence Gathering).
On Site Ki clc·Off meeting
with Missouri DOC &
Securus Account Te~m
Pre-Transition InsfllllatiDn
Mon6/B}11
ITS Trilniferto 5e[urus stP
Activities
Final Project Plan ReviNi
T.o'/ll/11-1I10.9/26/11
Fri 1/1111
Finish
Start
Mo ••/6/11
W.d 9/18/11
Seruru5 & Missouri DOt
PrajedTeam Meeting·
Tauch Point :CUstomcr
Site Inspectians conducted
bySf:CUrU5 Field Servicn
Acceptonce 8.. Account
Team Tran5ilion
Team
Wed 6/15/11- Fri 6/24(11
•
Tu"9{17/11
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Missouri Dept. Of Corrections
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IMPLEMENTATION PROJECT PLAN
2.0 I February 231'1.2011
The detailed project schedule is located in attachment: MissourLDOC_RFP.mpp
2.3 Key Project Milestones
Planned Completion Date
Project Kick-Off
6/1312011
Initial Telecom & Equipment Orders
6/812011
Site Inspections
6/24/2011
Final Project Plan Review & Sign-off
7/112011
Pre-Installation Preparation I Customer provisioning completed, Huber,
Guarded Exchange Integrations certified
8/1/2011.
LEe MPLS T1 Installations I LEG Delivery. Turn-up Prep
7/19/2011
Securus & MODOC Project Team Meeting - Touch Point: Pre-Transition
Installation Review
7/19/2011
Pre-Transition Installation Activities I Onsite wiring, equipment installation,
phone replacements
9/812011
S-Gate User Interface Training I Onsite user training for MODOC and
Guarded Exchange
9/9/2011
Securus & MODOC Project Team Meeting - Touch Point: Pre-Transition
Progress Review
9/9/2011
Securus & MODOC Project Team Meeting - Touch Point: ITS Transition
Schedule Review
9/1212011
Securus & MODOC Project Team Meeting - Touch Point: ITS Transition
Progress Review
9/16; 9/23; 9/26
Quality Control Checkpoint 5: Onsite Customer Acceptance
9/26/2011
Project Acceptance
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Milestone
9/27/2011
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