MO Contract with Securus 2011 Part 8

State DOC Contracts • Missouri

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installation of Securus SCP prepaid calling feature on
SCPo

•
./ Monitoring and Review of Offender Phone
Calls

•

Experience in implementation planning ofSecurus
monitoring and review of offender phone calls feature
in Securus SCP (2009)
Experience in implementation coordination and
installation ofSecurus monitoring and review of
offender phone calls feature on SCP

•

Experienced in the Securus Technical Support Center
(TSC) responsibilities and role in the ongoing support
of the Securus SCPo Experienced in the transition of
implementation services to Securus technical support
upon completion of installation ofSCP.
Experience in the implementation of the Securus SCP
offender telephone system. Primary responsibilities
currently include role as Project Management Team
lead for project management associated with
implementing Securus SCP for western, Midwest and
northeastern Securus clients.

Technical Support

Implementing

and

Maintaining

Offender

Telephone Systems

StamDl! Methodolol!Y

Describe the person's plrumed duties/role proposed
herein:

Mr. Larney will be responsible for the project management
team that is currently planning and will be implementing
the proposed Securus SCP offender telephone system. Mr.
Larney. with his team. will manage, monitor and evaluate
the installation of the call monitoring and recording SCP
offender telephone system. Mr.; Larney and his team will
be responsible for coordination with facilities as well as
with the incumbent provider. Mr. Larney and his team are
responsible for the development and execution of the
detailed project plan with timelines and milestones
associated with the installation of the Securus SCP and
with monitoring progress towards achievement of those
milestones.

Specify the approximate number of hours this
person is proposed for services

•

Mr. Larney is expected to contribute over 200 hours to the
successful implementation of the Securus SCP.

332

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reseL'\'ed.

t::l SECURUS'
:....::::.::_

•

c __

Name of Person:
Educational Degree (s): include college or
university, major, and dates

Rebecca (Becky) Hill
High School- 2007
•
•

Specialized Training Completed. Include dates and
documentation of completion:

NSC - Continuing Education - October 2002
Customer Support Specialist, HDI Certification: May

2003
•
•
•

Managing Project in Organizations: April 2004
Project Management Fundamentals: April 2006
Microsoft Project 2003: December 2009

# of years experience in area of service proposed to
provide:

•

15 + Years

Describe person's relatjonship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

15+ Ye;irs

•
•
•

Passaic, NJ - 2 Facilities - Approx. 1,000 Inmates
Jackson County, MO - 1 Facility - Approx. 900 Inmates

•
•

Stark County, OH - 1 Facility - Approx. 260 Inmates
Assisted with MD DOC - 22 Facilities - Approx. 22,500
Inmates

•
Describe this person's responsibilities over the past
12 months.

Previous employer(s), positions, and dates
Identify specific infonnation about experience in:
~

Customer Service with Pre-Paid Called Parties

Monitoring and Review of Offender Phone

CaBs

./ Technical Support

•

Completed at 115 projects in 2010
WI DOC - 36 Facilities - Approx. 23,500 Inmates
AK DOC - 13 Facilities - Approx. 3,500 Inmates

•

SECVf:1Y.S·

---

High School - 2007
Clearly identitY the experience. provide dates,
describe the person's role and extent of involvement
in the
Knowledgeable about Securus prepaid (AdvanceConnect)
feature within Securus SCPo
Becky will generally monitor and review initial calls for
facilities that she is managing the install as a type of
quality check to insure prompting is correct· ana call
flow/options are correct.
Becky served in Technical Support when she first started
with the Securus. Her experience in this area has assisted
in her understanding the platforms to a degree that gives
h~ ~
~ the

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 201l Securus TechnQlogies, I nco All rights reserved.

333

-_.

Implementing and
Telephone Systems

-~,

. '"

Title of Position! Project Manager (Integrations)
.

r-----------------.------------------.
0/

-.-~

Maintaining

Offender

functionality, which allows her to do QA spot checks on
her installs.
Becky has worked on the Implementation/Install Team for
over a year, and has shows the ability to tackle all jobs. big
or small. and is extremely detailed.

Sta ffi M eth od 002Y
I
1n2
Describe the person's planned duties/role proposed
herein:

Becky will generally monitor and review initial offender
calls for facilities as a type of quality check to insure
prompting is correct and call flow/options are correct

Specify the approximate number of hours this
person is proposed for services

It is estimated that Becky will contribute approximately 50
hours to this project.

•

Title of Position: Quality Assurance Coordinator
Name of Person:

Sharmel Dozier
Northwood University-Ol/2010-Present
•

Bachelor of Business Administration-Management-

05/05/2011
•

Magna Cum Laude

Mountain View College-03/2006-0S/2008

Educational Degree (s): include college or
univerSity. major, and datc:s

•
•
•

Associate in Applied Sciences Degree-Management
Vice-President's Honor Roll
Phi Theta Kappa Honors Sorority Member

•
Mountain View College-03/2006-05/2008
•
•
•

Certificate in Management
Certificate in Management-Supervision
Certificate in Human Resource Management

SMU (School of Engineering & Applied Science) -09/2001-

12/2001
•

334

UNIX Sys. Administration Certification (Sun Solaris 8)

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. AU rights reserved.

t;::) SEClJfJIJ_S'
-""'"_'--'

•

•
Specialized Training Completed. Include dates and
documentation of completion:

•
•

Criticism & Discipline Skills for Managers by Fred
Pryor Seminars (6hrs) 2006
Coaching & Development Skills for Managers by Fred
Pryor Seminars (6hrs) 2006
Mistake Free Grammar & Proofreading by Career
Track (6 Hrs) 2006

# of years experience in area of service proposed to
provide:

10 years experience in quality assurance and training &
development

DeiScribe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

Employee ofSecurus Technologies, Inc. for 3 years.
My primary responsibilities include:
•
•

•

•
Describe this person's responsibilities over the past
12 months.

•

•
•

•

~SECURUS-

..-...

~-.

Design, implement and manage quality assurance
program for internal call center.
Designed and implemented standardized quality
assurance evaluation forms for calls, chats, emails and
trouble tickets.
Analyze trends and continuously drive quality
assurance improvement efforts of internal call and
outsourced call centers.
Drive customer satisfaction and retention based on
Customer Satisfaction (CSAT) and Facility Value
Surveys.
Conduct routine metrics meetings with internal staff to
evaluate performance and drive initiatives.
Facilitate and serve as the gage for quality monitoring
calibration sessions with internal quality assurance
evaluators.
Conduct quality assurance validation audits to assess
scoring variances for internal and outsourced call
center quality evaluators to maintain a calibration
variance of (+ / -) 3%.
Coach supervisors to improve feedback and staff
development skills.
Train-the-supervisor on soft skills, proprietary
systems and policies & procedures related to quality
assurance.
Facilitate webinars/conference calls with outsourced
call center vendor management to discuss
and
information

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

335

Coofclinato

~--~~
updates.
• . Provide training to call center and back office staff to
ensure continuous quality improvement.
• Facilitate training in a classroom, webinar or one-onone environment utilizing various styles and
strategies.
• Develop and update quality assurance and training
curriculum & test assessment materials including
CBT's and handouts.
• Measured and reported on new-hire quality
performance during the first 90-days of employment
• Managed agent transition during 2-weeks posttraining to ensure seamless transition to full
production.
Customer Service Trainer

•

Previous employer(s}, positions, and dates

Appliance Warehouse of America, Inc.- 10/200210/2006

Customer Service Supervisor
• . McLeod USA (formerly Cap Rock Communications)OS/2000-09/2001

•

Customer Service Trainer
•

Nylcare65 an Aetna U.s. Healthcare Company06/1997-09/2000
Clearly identifY the experience, provide dates,
IdentifY specific information about experience in:
describe the person's role and extent of involvement
in the experience
03/2008 to present:
• Responsible for monitoring call center agent calls for
quality assurance.
,/ Customer Service with Pre-Paid Called Parties
• Assist with customer escalations
• Responsible for fielding 5 calls/month from customers
in order to stay in touch with the agent experience and
ensure continuous quality assurance
• Responsible for reviewing offender phone calls as
necessary during the process of monitoring call
center/back office agent adherence to policies and
,/ Monitoring and Review of Offender Phone
Calls
procedures and to ensure proper issue resolution was
reached in the process of handling tickets, chats and
emails submitted by customer request.

336

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

r::> SEC~..~lJS•

•

Sharmel
three (3) years
experience in
understanding Securus technical support process and
support systems and when to refer friends and family
issues to Securus technical support.

./ Technical Support
./ Implementing and Maintaining
Telephone Systems
StamO! Methodoloitv

Offender

Sharmel has basic knowledge of Securus implementation
and maintenance of the Securus OTS.
•

Describe the person's planned duties/role proposed
herein:

•

Specify the approximate number of hours this
person is proposed for services

Responsible for monitoring call center agent calls for
quality assurance.
• Assist with customer escalations
• Responsible for fielding 5 calls/month from customers
in order to stay in touch with the agent experience and
ensure continuous quality assurance
• Responsible for reviewing offender phone calls as
necessary during the process of monitoring call
center/back office agent adherence to policies and
procedures and to ensure proper issue resolution was
reached in the process of handling tickets, chats and
emails submitted by customer request.
It is estimated that Ms. Dozier will contribute an estimated
three (3) hours per week to the proposed project on an
ongoing basis to provide Securus call center monitoring of
Securus agents.

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. All rights reserved.

337

Securus Technical Support Resumes
Title of Position: Technical Support Manager

Managing a team of approximately 30 Securus Technical Support associates
Name of Person:

Marlon Miller
Phillips College, Chicago IL

Educational Degree (5): include college or
university, major, and dates

• Diploma in Business Data Processing June 1987
• Computer Programming
Certifications from 1987 to present
•
•
•
•
•
•
•
•
•
•
•
•

Lucent Technologies TC 1603 Transmission
Lucent Technologies TC 1604 Switching
Disciplining Difficult Employees
Lawful Termination's
Exceptional Customer Service
Management Skills for New Supervisors
Practical Skills for Managers & Supervisors
Organizing & Leading Teams
Valuing Diversity
Leading High Performance Teams

•
•
•
•

Brain Styles
Customer Service Excellence
Servant Leadership
Leadership and Team Success Award

•

22 Years experience with an extensive technical
background in the telecommunications and call center
industry

•

13 Years Experience in Telecommunications
industry encompassed within LEC & CLEC
environment

•

9 Years Experience Managing within Customer
Service/Call Center environment

•

Specialized Training Completed. Include dates and
documentation of completion:

Lucent Technologies TC 1601 Communication Basics
Lucent Technologies TC 1602 Analog & Digital
Concepts

A hands-on oriented professional with a proven
record of success

# of years experience in area ofselVice proposed to
provide:

Describe person's relationship to offeror. If

338

Employee ofSecurus since 2003

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserVed.

•

CD SECl)B..~S·

---

•

Title of Position: Technical Support Manager
Managing a team of approximately 30 Securus Technical Support associates
employee, # of years. If subcontractor, describe
other/past working relationships
Securus TechnolOgies, Inc. 2003 - Present
•
•
•
•
•
Describe this person's responsibilities over the past
12 months.

Technical Support Manager
Support technical solutions development within
Securus Technical Support
Ensure the highest quality delivery of partner projects
Support product/feature development process
Provide "Best in Class" internal/external customer
support
Consult with customer, identify technical
requirements, present viable solutions and drive
tlawless execution of the agreed solution

•

Analyze, Monitor and proactively initiate corrective
activity to continue growth and enhance the
knowledge level and skill set of Support Technicians

•

Provide on-going hardware/software training for
Support Technicians
Allegiance Telecom, Inc. 2000 - 2003
•
•

Previous employer(s), positions, and dates

•

Customer Care Center Manager
Managed, Recruited and hired for a local Customer
Care Call Center
• Managed overall performance ofCSR's provided by
Supervisors and Quality Assurance
• Provide daily feedback to the Director on overall Call
Center Performance Measurements
• Created/Implemented several bonus structures for the
Management staff
• Facilitated and implemented tracking process to care
for customer attrition
• Lead a management team that was instrumental in
developmental improvements of trouble ticket
tracking application. This included proper
trouble/billing ticket templates & formats, affected
TN's, billing history/information, Sales & features
information and overall customer history
Aegis Communications Group - a.k.a. - ATC 1997-2000
•

~SECURUS'
-. . '.

----

Manager of Operations

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2.011 Securus Technologies, Inc. All rights reserved.

339

,--

.. -

.--

Title of Position: Technical Support Manager

Managing a team of approximately 30 Securus Technical Support associates
-- --

--_. -

."'

•

Identify specific infonnation about experience in:
r----------.-----~------

.,..

Customer Service with Pre~Paid Called Parties

l---------------··-------------·-·

.,..
.,..

.,..

Created staffing/scheduling for campaign of 250-350
CSR's.
• Prepared/Implemented Quality Assurance
Conformance Summary Reports.
• Monitor overall Performances of CSR's provided by QA
and Supervisors.
• Provide daily feedback on overall operations of call
center performance to the Director.
• Implemented attendance weekly/monthly tracking
report
• Created tracking mechanism to care for campaigns
overall Sales objectives weekly
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience
Knowledgeable about Securus prepaid (AdvanceConnect)
feature within Securus SCPo

Monitoring and Review of Offender Phone
Ctllls

Experience with Securus SCP feature for monitoring and
review of Offender phones from both a feature perspective
as well as from a service perspective.

Technical Support

Nine years of supporting technical solutions development
within Securus technical support and providing technical
support to Securus customers.

•

------------~---~-~~-~-----

Implementing and
Telephone Systems

Maintaining

Offender

Nine years of supporting product and feature development
for Securus products.

Staffine: Methodolo!!Y

•
•
•
Describe the person's planned duties/role proposed
herein:

•
•
•

•

340

Technical Support Manager for all issues reported to
Securus Technical Support Center
Support technical solutions development for MODOC
within Securus Technical Support
Ensure the highest quality delivery of partner projects
including Huber & ASSOciates, Guarded Exchange and
other Securus partners.
Support product/feature development process
Provide "Best in Class~ internal/external customer
support to MODOC.
Consult with customer, identify technical
requirements, present viable solutions and drive
flawless execution of the agreed solution
Analyze, Monitor and proactively initiate corrective

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc, All rights reserved.

t::) SECU.I3US.....__ _

•

Specify the approximate number of hours this
person is proposed for services

•

----

activity to continue growth and enhance the
knowledge level and skill set of Support Technicians
• Contribute to Securus Account Team meetings with
MODOC on a quarterly basis.
• Provide on-going hardware/software training for
Support Technicians related to MODOC OTS.
Mr. Miller will provide all required hour to ensure that
MODOC has the appropriate contact numbers and quality
of service identified in the Securus proposal. Mr. Miller is a
full time Technical Support Manager and is responsible for
all technical support personnel assigned to the MODOC
account. Securus estimates that Mr. Miller will contribute
five (5) hours per week initially to follow through on any
technical issues surfacing immediately after installation
and an additional five (5) hours per week thereafter.

Securus Field Service Support Resumes
-_,_, -

_... _.

Title of Position: Field Services Manager
Managing a team of approximately 15 Securus Field Service associates

-_.

-- ._.- .

....-

-- --

Billy E. Ryan

Name of Person:
Educational Degree (s): include college or
university, major, and dates

•
•

Bachelor of Science - Business
Emporia State University
1967 -1971
Electronics, Hesston College, Hesston, Kansas (1977)
Agilent Technologies, Fundamentals of Gas
Chromatography, Feb 2004

Specialized Training Completed. Include dates and
documentation of completion:

•

# of years experience in area of service proposed to
provide:

30 years experience in telecommunications

Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

•

Describe this person's responsibilities over the past
12 months.

•

~ SECU.R.US~-:..:.:-:.-

Bachelor of Science - Business
• Emporia State University
• 1967 -1971
Responsible for field service technicians, dispatch,
personneL establishing, maintaining technical standards,
procedures and company policies for field services for
Missouri based technicians .

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

341

Title of Position: Field Services Manager
Mana';ling a team of approximately 15 Securus Field Service associates

•
•
•

Previous employer(s), positions, and dates

•

Identify specific information about experience in:

T-Netix. Inc. Carrollton. TX (2004-2005). Customer
Service Manager
SC Telecom. Wichita. KS (2002). Engineering Manager
Fujitsu Network Services. Plano. TX (2000-2001).
Area Director Installation Services
KINI L.C .• Salina. KS (1989), Director Operations

Clearly identifY the expe~ence, provi~e dates, de.scribe the
person's role and extent ofmvolvement 10 the expenence
Knowledgeable about Securus prepaid (AdvanceConnect)
feature within Securus SCPo

I-.--------------.-~-------------r:__-__:____::_-___::__::__------_:_:__:_-"------t

Customer Service with Pre-Paid Called Parties

~----------------.-----------.-------------~~--------:-::---------::--:----~------------~

Monitoring and Review of Offender Phone
Calls

Experience with Securus SCP feature for monitoring and
review of Offender phones from both a feature perspective
as well as from a service perspective.

--------------------.--------------------------r-------,---:---:--:---:--:-------------1

Experienced and knowledgeable about Securus technical
support functions, poliCies and procedures. Experience in
interfacing and working with Securus Technical Services
Center to prOVide service to Missouri based customers.

./ Technical Support

Implementing and Maintaining
Telephone Systems
Staffing Methodology

Offender

Six years experience implementing and maintaining
Securus offender telephone systems.

Describe the person's plalmed duties/role proposed
herein:

Mr. Ryan will provide backup support services to
ShawnTech Communications technicians when required
in catastrophic or emergence situations.

SpecifY the approximate number of hours this
person is proposed for services

•

Securus estimates that backup field
service
requirements will be less than five (5) hours per year.

342

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securu$ Technologies, Inc. All rights reserved.

SECl)RUS_..;:.-..;.

•

Securus Customer Care Resume

Name of Person:

Michele Hughes

Specialized Training Completed. Include dates and
documentation of completion:

•

# of years experience in area of service proposed to
provide:

•
•

Business Management
HR Leadership Development

•
•
•
•
•
•

1990 -1992
SMU (Southern Methodist University)
Leadership Courses
HR Certificate
Avaya Certified
Sales Force.com

•

Educational Degree (s): include college or
university, major, and dates

25 Years experience in Customer Service/Call Center
environment in the:

•
•

Transportation Industry
Service Industry

Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

Ms, Hughes is a full
Technologies, Inc.

Describe this person's responsibilities over the past
12 months.

Director Customer Service responsible for the leading 150
- 300 employees in a single or mUltiple unit call center.

Previous employer(s), positions, and dates

Identify specific information about experience in:

./ Customer Service with Pre-Paid Called Parties

•

time

employee

of Securus

• Unisource Worldwide - Director Customer Service 2003-2010
• Sea-Land SerVice jHorizon Lines - Director Customer
Service 1990 - 2003
Clearly identifY the experience, provide dates,
describe the person's role and extent of involvement
in the
Ms. Hughes will be responsible for all customer service for
Prepaid called parties and has over 25 years experience in
customer service. Ms. Hughes will be managing the
Securus Customer Care Center where friends and family
members will be calling to open, close and communicate
with Securus on all issues regarding prepaid accounts. Ms.
Hughes experience includes experience as Director
Customer Service for Unisource Worldwide and Sea-Land
Service/Horizon Lines where she was Dire~tor of
Customer Service and
onsible for 150-300 em

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. All rights reserved.

343

viding customer service.

..r

Monitoring and Rc!view of Offender Phone
Calls

Technical Support

..r

Ms. Hughes is currently undergoing extensive Securus
training in all Securus Customer Service products and
services including the monitoring and review of offender
phone calls. Ms. Hughes has extensive background over
the past eight (8) years on measuring call agents and
monitoring of phone caUs.
Ms. Hughes background includes responsibility as a
Business Partner with responsibilities associated with
implementing Avaya technology and help desk processes
and procedures. 1990 - 2011. Additionally, Ms. Hughes is
familiar with the current Securus technical support
management procedures and policies associated with
referring calls from the SecUTus call center to the Securus
Technical Support Center.

Implementing and
Telephone Systems

Staffin~ Methodo

Maintaining

Securus has recently opened the Securus Customer Care
Center staffed by Securus employee. which is a first for the
Offender offender telephone industry. Ms. Hughes is familiar with
all procedures and policies associated with Securus
customers care centers role in the implementation and
maintenance of the Securus offender telephone system.

ogy

Describe the person's planned duties/role proposed
herein:

Specify the approximate number of hours this
person is proposed for services

344

Ms. Hughes will be responsible for all customer service
provided to MODOC friends and family and has over 25
years experience in customer service. Ms. Hughes will be
managing the Securus Customer Care Center where
friends and family members will be calling to open, close
and communicate with Securus on all issues regarding
prepaid accounts. Ms. Hughes experience includes
experience as Director Customer Service for Unisource
Worldwide and Sea-Land Service/Horizon Lines where
she was Director of Customer Service and responsible for
150-300 employees providing customer service.
Ms. Hughes it expected to contribute a minimum of 40
hours per week in the management of all Securus
Customer Care Center issues and opportunities.

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

t;:l SEC1;J.BlJS'

•

Securus Site Engineer Resumes
---~.

L-__

---------------

-~~-

-~_~_

---~_

_._~_I

Kenny Boustead

Name of Person:
Educational Degree (s); jnclude college or
university, major, and dates

Brookhaven College, A Dallas County Community College,
Computer Science, Last attended July 2005

Specialized Training Completed. Include dates and
documentation of completion:

American Sign Language, June 1994

CompTia A + Certified, July 2003

# of years experience in area of service proposed to
provide:

•

Supervisor 2 years, IT 13 years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

Employee of 5 years,S months.
•
•

Describe this person's responsibilities over the past
12 months.

Supervisor over Site Engineering Team.
Primary job function is to coordinate Engineering with
Project Management and Technical Install Support.

•

Technical Subject Matter Expert on Inmate Telephone
Platforms both PC based an9 VoIP.

Visited 60 plus government customer sites, including
City, County, State, and Federal prison/detention
facilities
Previous positions held during tenure with Securus are,

•

Supervisor Technical Alpha Beta Team 12/2008 thru

•

Level 3 Technical Support Technician 9/2006 thru

•
•

12/2008
Level 2 Alpha Beta Technician 02/2006 thru 09/2006
Level 2 Technical Support Technician 8/2005 thru
02/2006.

10/2010

Previous empJoyer(s), positions, and dates

Previous Employers
•
•

COMPUCOM INC. Technical Support Analyst, 10/2002
thru 8/2005
ACCENTURE LLP. HelpDesk Analyst, 6/2000 thru

10/2002

•

Identify specific information about experience in:

~SECURUS'

--• ".1'01- .th.-

Clearly identify the experience, provide dates,
describe the person's role and extent of involvement

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2D115ecurus Technologies, Inc. AI! rights reserved.

345

in the experience

t-------------------~------ -----+----.........::::.-::=-.;~==~------------___1

01'

Customer Service with Pre-Paid Called Parties

Knowledgeable about Securus prepaid (AdvanceConnect)
feature within Securus SCPo

I-------------~-------------------------I-----------------------1

Subject Matter Expert on 2 Legacy systems as well as SCP
including all forms of monitoring and CDR recall. Also a
Subject Matter Expert on our Three-Way Call detection
methods.
t----------,----,--------------------I---------------------'------------I
Was an Escalation Level 3 Tech in Securus Tech Support
for over 2 years for mUltiple OTS platforms, transport
methods and Three-Way call detection. Managed
./ Technical Support
Escalations for nearly 2 years from The Alpha Beta team
and Engineering to our Production Support Team, QA and
Development Teams.
./ Monitoring and Review of Offender Phone
Calls

t----------------------~--------------I___---=--------------------------I

./ Implementing and
Telepbone Systems

Maintaining

Has installed many types of legacy systems and SCP based
Offender systems, as well as managed support and engineering
teams for Offender Telephone Systems

Stamn!!; Methodology

•
•

Describe the person's planned duties/role proposed
herein:

SpecifY the approximate number of hours this
person is proposed for services

346

Will provide Supervision over Site Engineering Team.
Will coordinate Engineering with Project Management
and Technical Install Support
• Will serve as technical subject matter expert on Inmate
Telephone Platforms both PC based and VolP.
• Will Visit customer sites to ensure quality and
compliance with engineering plans
Securus estimates that Mr. Boustead will contribute fifteen
(1S) additional hour in addition to the multiple of hours he
has already contributed to the planning and planned and
implementation of this installation.

Missouri DOC RFP No. 82211019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved_

f:) SECURUS·
:;';;:;;"':-..-:.

••

•

r~-

ngineering
- - -

~~-

..............

~---~~-

---;.-~

-.- .... ".-,.- .......

Name of Person:
Educational Degree (s): include college or
university, major, and dates

High School Diploma - 1972
•

Option 11-81,
BCM ,Succession

•
•
•

Symposium,
Call Pilot,
Meridian Mail,

•
•

Meridian OTM
Adtran,

•
•
•

Specialized Training Completed. Include dates and
documentation of completion:

Northern Telecom PBX Systems,

•
•

•

Roger Maynard

Cisco PIX
Centrex,
IFB, DSO-DS3, MPLS, OC3-0C48, DXC and VOIP
Solutions

# of years experience jn area of service proposed to
provide:

22 Years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

Employee of 3 years 9 Months

Describe this person's responsibilities over the past
12 months.

Responsible for providing prOduct sales and systems
engineering solutions for new and renewal business
opportunities. The Engineer works with Sales Associates
to research and understand the needs of our customer and
define the overall technical and business solution. This
role works side-by-side with many Securus departments
in order to engineer and evaluate business opportunities
based on current business rules; approved hardware and
software configurations; and other general engineering
guidelines.
The Engineer is responsible for working with all necessary
Securus departments in order to understand and maintain
accurate engineering rules and gUidelines.
Previous positions held during tenure with Securus are,

•

Previous employer(s), positions, and dates

~ SECV~l:J~·

---

•

Site Engineer 4/2007 To Date

Missouri DOC RFP No, B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

347

Previous Employers

•

Identify specific information about experience in:
./ Customer Service wilh Pre-Paid Called Parties
.----------~---~-------------------.-----------~------

Contractor - American Airlines, Senior Telecom
Analyst/Project Manager, 01/2006 thru 01/2007
• Contractor - Verizon Super Pages, Senior Telecom
Analyst, 8/2004 thru 10/2005
• EDS, Telecom Project Engineer, 11/2003 thru 8/2004
• Bella Vista Communications, Telecom Project Support
Engineer, 12/2001 thru 11/2003
Taqua Systems, Project Mgr/ Account Project Mgr
•
4/2000 thru 11/2001
• Beaty Communications, Senior Telecom Project Mgr.,
4/1999 thru 5/2000
Sonoma Communications. Telecom Manager, 3/1997
•
thru 4/1999
• Ericsson, Inc. Technical Project Specialist, 10/1994
thru 2/1997
• CompUSA Corporate Office. Regional PBX Project
Administrator, 01/1994 thru 10/1994
• Hal1iburton, Voice Communications Analyst, Voice
Manager, 01/1988 thru 10/1993
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience
Knowledgeable about Securus prepaid (AdvanceConnect)
feature within Securus SCPo

..I _ - - - - : - - - - : - - - - - - - - - - - - - - - - - - - - - 1

Knowledgeable about Securus OTS to monitor and review
offender telephone calls. Twenty two years experience in
.r Monitoring and Review of Offender Phone telecom with the past three years working on the Securus
OTS. Substantial experience over past three years with
Calls
state, county and local use of Securus OTS monitoring and
review of offender calls.
-----------.-------------~..- - - - + - - - - - - - - - - - - - - - - - - - - - - - - I
In depth knowledge of Securus technical support
capabilities and processes. Three (3) years experience in
working with Securus Sales Associates to research and
understand the needs of our customer and define the
overall technical and business solution. This role works
.r Technical Support
side-by-side with many Securus departments in order to
engineer and evaluate business opportunities based on
current business rules; approved hardware and software
configurations; and other general engineering guidelines.
The Engineer is responsible for working with all
necessary Securus departments in order to understand

348

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
@

•

~SECURUS·
.... -.

---

•

1 - '~-~'---

~--~,

_~~
and maintain accurate engineering rules and guidelines.

·---·------·--------------------·-------f---,---:---:-----------------1

./ Implementing and
Telephone Systems

Maintaining

Offender

Knowledgeable
about
Securus
processes
and
requirements to implement and maintain Securus OTS.
Three (3) years experience in planning and implementing
Securus OTS.

Staffin2 Methodolol!Y

Describe the person's planned duties/role proposed
herein:

•

Duties/roles will include providing product sales and
systems engineering solutions for new and renewal
business opportunities associated with the proposed
system. Will work with Sales Associates to research and
understand the needs of MODOC and define the overall
technical and business solution. This role will work sideby-side with many Securus departments in order to
engineer and evaluate business opportunities based on
current business rules; approved hardware and software
configurations; and other general engineering guidelines.
Responsible for working with all necessary Securus
departments in order to understand and maintain
accurate engineering rules and guidelines.

Specify the approximate number of hours this
person is proposed for services

Securus estimates an additional 10 hours of work will be
required.

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

349

Name of Person;
Educational Degree (s): include college or
university, major, and dates

Robert Day
High School Diploma - 1994
•
•
•
•
•

CompTia - A+, N+, Jan 7,2005
Network Fundamentals, Nov 19, 2003
Telecommunication I & II, Nov 20, 2003
Internet and Network Communications, Nov 18, 2003
Siemon Cable Management - Premise Wiring Fall of
1999

•

Certified in Toshiba, Avaya. Panasonic, NEC, Nortel,
and Meridian PBX systems Certifications from 1998 to
2001

•
•
•
•
•

Adtran Jan 25. 2010
Cisco PIX Aug 2002
VoIP systems Oct 2003
Electronic Technician June 16, 1993
US Navy DC "A" Certified 1st Responder. Nuclear
Biological Chemical Warfare, Sea and Air Warfare.
Special Communications and Weapons Certified. From
1995 to 1997

Specialized Training Completed. Include dates and
documentation of completion:

# of years experience in area of service proposed to
provide:

17 Years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor. describe
other/past working relationships

•

Employee, 8 years 7 Months

Describe this person's responsibilities over the past
12 months.

Responsible for providing product sales and systems
engineering solutions for new and renewal business
opportunities. The Engineer works with Sales Associates
to research and understand the needs of our customer and
define the overall technical and business solution. This
role works side-by-side with many Securus departments
in order to engineer and evaluate business opportunities
based on current business rules; approved hardware and
software configurations; and other general engineering
gUidelines.
The Engineer is responsible for working with all necessary

350

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

t::) SECURUS~.::;_.

•

,-L__

---~---.-.--~~-~

.~___

Securus departments in order to understand and maintain
accurate engineering rules and guidelines. I have designed
and implemented Orleans Parish, LA and Harris County,
TX. Re designed Alaska DOC
•

•

Previous positions held during tenure with Securus
are,
• Site Engineer 10/2009 To Date
• Level 2 Alpha Beta Technician 11/2006 thru 10/2009
• Field Service Engineer 5/2002 thru 11/2006
• Previous Employers
Previous employer(s), positions, and dates
• Teleco Communications, National Accounts Technician
7/1998 to 5(2002
• Boyer Telecommunications, Technician 6/1997 to
7/1998
• United States Navy, Damage Control Special
Communications & Weapons Technician Aug 1993 to
May 1997
Clearly identifY the experience, provide dates,
describe the person's role and extent of involvement
IdentifY specific information about experience in:
in the experience
--.--------------.-----------.---.---.--------f---~==:=====---------------f
Knowledgeable regarding the Securus OTS customer
service function for prepaid (AdvanceConnect) parties .
./ Customer Service with Pre-Paid Called Parties
Knowledge gained over the past eight (8) years
performing site engineering and field technician duties.

----.------.-------.--.--------------.-~I__=_-----=----=---.....::....-------------1

./ Monitoring and Review of Offender Phone
Calls

Subject Matter Expert on 2 Legacy systems as well as SCP
including all forms of monitoring and CDR recall.
--.-_.--.---.-----.-----------.---.---.-------+------------------------1
]s an escalation for technical support across multiple
./ Technical Support
platforms and transport methods.
-----_._------_._---_._----_._--------------_._---_.1------------------------1
Has installed many types of legacy systems and SCP based
systems ranging in size from 1 phone to over a thousand .
./ Implementing and Maintaining Offender This includes all aspects of the implementation and
Telephone Systems
installation
phases.
From
deSign,
realization,
implementatiol1 and final cut.
Stamn!!: Methodolo2Y

Describe the person's planned duties/role proposed
herein:

•

~SECURUS--

:.:..i.!.~-

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All

rights reserved.

351

engineer and evaluate business opportunities based on
current busiJ:less rules; approved hardware and software
configurations; and other general engineering guidelines.
Responsible for working with all necessary Securus
departments in order to understand and maintain
accurate engineering rules and gUidelines.
Specify the approximate number of hours this
person is proposed for services

Securus estimates an additional 10 hours of work will be
required
/

Securus Training Resumes

Name of Person:
Educational Degree (s): include college or
university, major, and dates

Patrick Dover
Oklahoma State University
•

Bachelor of Science in Elementary Education. 1987 1991

Specialized Training Completed. Include dates and
documentation of completion:
# of years experience in area of service proposed to
provide:

6 years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

6 years

Describe this person's responsibilities over the past
12 months.

•

Provide training to external and internal customers. Coach
trainers to improve customer satisfaction with training,
develop training material, and serve as SME to customers.
New Horizons Computer Training Company
•

Previous employer(s), positions, and dates

Master Instructor, 1999 - 2005

RHI Consulting
•

TrainerJWebmaster, 2001 - 2002

Commercial Financial Services
•
Identify specific information about experience in:

352

Senior Account Officer, 1997 - 1999

Clearly identify the experience, provide dates, describe the

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

[;:) SECURUS'
• .. 0"-.

--~~

•

., Customer Service with Pre-Paid Called Parties

Have provided customer service training to internal
customer support representatives

., Monitoring and Review of Offender Phone
Calls

Extensive experience in Monitoring, reviewing, and
reporting on offender phone calls

., Technical Support

Continually provide technical support to internal and
external customers

., Implementing and
Telephone Systems

Maintaining

Offender

Has been involved in the implementation and maintaining
of a broad range of customer from small county agencies,
state department of corrections, to federal facilities.

Sta ffi Meth0d01oev
Ine:
Describe the person's planned duties/role proposed
herein:

•

Provide initial and ongoing training to MODOC staff. Coach
trainers to improve customer satisfaction with training.
develop training material for MODOC, and serve as SME to
MODOC.

Specify the approximate number of hours this
person is proposed for services

Securus estimates that Mr. Dover will contribute over 80
hours to this project for proposed services.

t::l SECURUS·
~:;.:~.

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Tech nologies, Inc. All rights reserved.

353

Huber It Associates
We realize that del ivering true val ue to OUf clients involves not only the delivery of the right hardware
and software solutions, but also the expertise of skilled technical professionals to provide service and
support. Our highly-qualified sales support, and technical team is certified on the latest technologies and
has extensive, hands-on experience in the field.
Huber & Associates is currently providing support services for the Missouri Department of Corrections'
Offender Telephone System contract; Huber & Associates' team has a thorough understanding of the
State's current banking and PIN/DEBIT requirements. Huber & Associates has valuable insight into the
additional needs of the banking system as well as in-depth knowledge of how to improve existing
processes and create greater efficiencies without compromising security or quality.
Huber & Associates will continue to utilize the talented team of application developers, technical
consultants, and certified project managers who have been supporting the previous contract. This
strategy will allow us to speed up the implementation at the lowest possible risk. The combination of
experience, expertise. and reliability are not only good predictors of future performance; it also sets this
team apart.
Following is the organization we have in place to support this project. Our team is ready to begin the day
the contract is signed!
Detailed information about the experience and qualifications of key project personnel is provided below.
We will be working with the following employees at Huber & Associates:

1-'-

-- ,---

•

Name of Person:

Pam Kroeger
Educational Degree (5): include college or
university, major, and dates

•
•
•
•
•

Specialized Training Completed. Include dates
and documentation of completion:

•
•
•

354

University of Missouri, Columbia, MO (1980 - 1982)
Lincoln University, Jefferson City, MO (1982 - 1984)
A.A.S. Computer Science
PMI Certified Project Management Professional,
September 200S
IBM Information Management DB2 Technical Sales
Professional (vI), October 31,2009
WebSphere Portal Technical Sales Professional (vI),
November 3, 2009
IBM Information Management Optim Technical Sales
Professional, November 13, 2009
Project Management Professional (PMP©), September
19,2005

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
() ;rOll Securus Technologies, Inc. All rights reserved.

r::> SECYB~S'
---

•

I
-

..-

- _ .... - - - . . . . &

# of years experience in area of service proposed
to provide:

25 years of experience

Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

Sub con tractor

Describe this person's responsibilities over the
past 12 months.

Project Manager/Development Manager/Team Lead

Previous employer(s), positions, and dates

Department of Corrections, Data Processing Specialist
1986 - 1996

Identify specific information about experience in:

Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

~-Mc2!!!!Q;~~!!Q.~~~.Q!~~~~~~.9~~ Technical support interfaces and applications as it relates to

Technical Support
offender telephone.
Implementing and Maintaining Offender
Implementation and maintenance for MO Department of
~~~~~~~~~~__________________~c:o~r~re~ct=I~·o~n~s.~________________________________~
Staffing Methodology
r-~~~~~~~~~~~------l

•

Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours this
person is proposed for services

•

Oversee Development Team

Approx. 20 hours/week

Missouri DOC RFP No, B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies,lnc. All rights reserved.

355

. .

L-----

Name of Person:

Educational Degree (8): include college or
university, major, tmd dates
Specialized Training Completed. Include dates
and documentation of completion:
# of years experience in area of service proposed
to provide:

K
•
•

Sondra Allen

Southwest Baptist University
B.A. Mathematics, 1976

•

IBM Certified Specialist
• ASj400 RPG IV Programmer
20 years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

Su bcontractor

Describe this person's responsibilities over the
past 12 months.

Lead developer for Mo Dept. of Corrections Offender
Banking Systems and related systems

Previous employer(s), positions, and dates

Missouri Baptist Convention
• Director of Data ProceSSing
• Nov.1981- Nov. 1984, Nov. 1985 - Nov. 1989
Missouri Department of Revenue

•

• Programmer Analyst
• May 1981- Nov. 1981
Missouri State Court Administrator
• Programmer Analyst
• Sept. 1980 - May 1981
Missouri State Highway Patrol

Identify specific information about experience in:

• Prograrnnler
• Aug. 1976 - Aug. 1980
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Customer Service with Pre-Paid Called Parties
Monitoring and Review of Offender Phone Calls
Technical Support
Implementing and Maintaining Offender
Telephone Systems

356

Technical support interfaces and applications as it relates to
offender telephone.
Inlplernentation and maintenance for MO Departnlent of
Corrections.

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

I'D SECU,~.~S·

•

Staffing Methodology:
Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours this
person is proposed for services

Technical duties will include: application transition,
customer service, interface development, implementation,
testing and design.
•
•

Approx. 300+ hours for transition support
(programming, etc.)
Approx. 25+ hours/week for interface support &
customer service

•

~SECURUS·
'''::':'~~

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

357

..... ~:

,
-_~_

_ _ _
-

Elizabeth Huber

Educational Degree (s): include college or
university, major, and dates

•

BS Electrical Engineering, University of Missouri Columbia, Spring 1982

~P'I:~lj:lJ"."'U Training Completed. Include dates
and documentation of completion:

# of years experience in area of service proposed

to provide:

29 years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

Subcontractor

Describe this person's responsibilities over the
past 12 months.

•
•

Growing revenue and profit for Huber & Associates
Forming strategic partnerships

•
•

Leading senior management team
Recruiting and hiring employees

Previous employer(s), positions, and dates

IBM Corporation, 1982 - 1993, Systems Engineer & Sales
Representative

Identify specific infonnation about experience in:

•

Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

1----"--------:---:--------:-:-=---:-:---::--'"--,----1 -- ----- -- --- - - ....

Customer Service with Pre-Paid Called Parties

1--------:--=----:-----::--:-::::------:-----=-:-------:::-:-:--+ -- - - - - -

- - - -• • -

Technical Support
Implementing and Maintaining Offender
Staffing Methodology:

Oversight

Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours this
person is proposed for services

358

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

~ SECV~l)S·
__'-'

•

~---

i
,
.. ~~

N arne of Person:

Educational Degree (s): include college or
university, major, and dates

Studies in Computer Science, Columbia College

Spec1alj~ed Training Completed. Include dates
and documentation of completion:

•
•

•

# of years experience in area of service proposed

CLS - Notes R4 System Administration 1. April 15, 1999
CLP - Notes Principal Application Developer R4,
November 10, 1999
• CLS - Notes R4 Application Development 1. April 19,
1999
• CLP Domino RS Application Developer R4. December
22,1999
• CLP Notes Application Developer R4, October 11, 1999
• IBM Certified Application Developer - Lotus Notes and
Domino 6/6.S, January 24, 2006
• IBM Certified System Administrator - WebSphere
Application Server Network DepIoymentV6.1. October
11.2007
• IBM Host Access Transformation Services Technical
Sales Professional, November 11. 2009
• Information Management Content Mgmt & Discovery
Technical Sales ProfeSSional (vI). November 11,2009
• IBM Certified Solution Developer - WebSphere
Integration Developer V6.1. Core Administration,
October 11, 2007
• IBM Certified SOA Solution Designer (2007), November
20,2009
• Lotus Application Developer R6, January 24.2006
• IBM Certified System Administrator WebSphere Portal
VS.1. May 19, 2006
10 years

to provide:

•

Describe person's relationship to offeror. If
em 10 c:e, # of ears. If subcontractor, describe

~ SECU.~.YS·

---

Subcontracto r

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. I nco All rights reserved.

359

__0.

,-----

...

Title of Position: -Developer
..-. __ .. -

..- -

w •••

.- .

other/past working relationships
Previous employer(s), positions, and dates

MasterCard International

•

2001-2004
• Lead Developer
State Courts Administrator

•
•

1996 -2000
Lead Developer
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Identify specific infonnation about experience in:
-~~-----~~~--------------.-----------------~-.-

."-

Customer Service with Pre-Paid Called Parties
.-~

...............

..--

_Monit~ring!!1d ~view 2L91fender_Ph£ne ~alls _

Technical Support
--------------...............

-~----

Implenlenting.and Maintaining Offender
Telephone Systems
Staffing Methodology:

Developed, implemented, and maintains canteen POS and
kiosk systems that support offender telephone systems.

---

Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours this
person is proposed for services

Lead Java developer, Infoll.Mate Kiosk System Developer,
Canteen POS

Approx. 10 + hours/week

•

Title of Position: PIN Administrator
Name of Penon:

Shelia Helzer
Educational Degree (s): include college or
university, major, and dates
Specialized Training Completed. Include dates
and documentation of completion:
# of years experience in area of service
proposed to provide:

360

3 years

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. All rights reserved.

[I:) SECI:.I._~.US-

•

~~-

Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships

Subcontractor

Describe this person's responsibilities over the
past 12 months.

Assist in reporting and resolving PIN issues.

Previous employer(s), positions, and dates

National Ethanol Vehicle Coalition, ~W04 - 2008
•

Director of Communication

State of Missouri, 1971·2003
Identify specific information about experience
in:
Customer Service with Pre-Paid Called Parties

•

• Administrative Assistance
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience
N/A

Monitoring and Review of Offender Phone
N/ A
Calls
N/A
r---~~~------------------~
Technical Support
Implementing and Maintaining Offender
Telephone Systems
Staffing Methodology:
Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours this
person is proposed for services

•

t::> SECV~l:IS'
--.--

Customer support /pin administration of maintaining
offender telephone system
Customer support /pin administration of maintaining
offender telephone_ system

40 hours/week

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
@ 2011 Securus Technologies, Inc. All rights reserved.

361

•

# of years experience in area of service proposed
to provide:
Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

A+ 2001 Hardware & Operating System Certification
Courses; Networking Essentials; Object-Oriented
Analysis & Design; MSSQL Server 7 Administrator
Certification Courses; Visual Basic 6.0; Windows 2000
MCSE 70-210 Certification Courses
30 years

Subcontractor

Describe this person's responsibilities over the
past 12 months.
Previous employer(s), positions, and dates

•

US Foodservice
• 1995 - 2003
• Data Processing Operations Support Analyst
IBM Corporation

•
•
IdentifY specific information about experience
in:

1979-1994
Customer Engineer
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

u _______________________________

Customer Service with Pre-Paid Called Parties
.-yy-~-.-.y.-.-,.,--.--------.---------.-----.~"~~-~-~~----~-----~

.._;rvt~~i.~q!i~K~4J~:~.Y_i~_~~~f.Qffe~4~!X1!<!ne C!llls _ Systems infrastructure.
Technical Support

------------------------------------Implementing and Maintaining Offender
Telephone Systems
Staffing Methodology:

As assigned

Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours this
person is proposed for services

Minimal

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

363

Name of Person:

Rob Johnson
Educational Degree (s): include college or
university, major, and dates

•
•

Specialized Training Completed. Include dates
and documentation of completion:

•
•

# of years experience in awa of service proposed

State Fair Community College, 2001 - 2003
Associate of Applied SCience in Computer Information
Science,
in Network Administration

Cisco Certified Network Associate (CCNA), August 20,2010
IBM eServer Certified Specialist - p5 pSeries Technical Sales
Support, December 9, 200S
• MCP - Microsoft Certified Professional, August 9, 200S
• Microsoft Certified Systems Administrator (MCSA). 2009
• Microsoft Certified Small Business Specialist
• VMware Certified Professional (VCP), 2010
• VMware Sales Professional (VSP). 2010
• VMware Technical Sales Professional (VTSP). 2010
7 years

•

to provide:
Describe person's relationship to offeror. If
employee, # of years, If subcontractor, describe
other/past working relationships

Su bcontractor

Describe this person's responsibilities over the
past 12 months.

Network administrator, system administrator and hardware
configuration management.

Previous employer(s), positions, and dates

Sedalia Lumber
•
•

2002-2003
Delivery Driver / Sales

U.S. Rents It
•
•
Identify specific information about experience
in:

2001-2002
Lot Worker/Sales

Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Customer Service with Pre ..Paid Called Parties

364

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Se~urus Technologies, Inc. All rights reserved.

~ SECV~l.JS·
___

•

I
,

-~.

.~,

,,_

._...-.... - -

Title of Position: Technical Engineer
.
~.-

.u~~~,

...... _----_ .

Monitoring and Review of Offender Phone
Calls
Technical Support

BackupsjHQ server

Implementing and Maintaining Offender
Telephone Systems

Staffing Methodology:

As assigned

Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours this
person is proposed f()r services

..._--

•

Minimal

_. -

._-

...... .
_

Title of Position: PIN Administrator
_
..
....
-

Name of Person:

~4
Educational Degree (s): include college or
university, major, and dates

•
•

~
....

.- -

-~-

. --I

Lynn Peters

Columbia Christian College
University of Missouri - Columbia. 1962 - 1965

Specialized Training Completed. Include dates
and documentation of completion:
# of years experience in area of service proposed
to provide:

3 years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

Subcontractor

Describe this person's responsibilities over the
past 12 months.

Backup PIN administrator

Previous employet(s), positions, and dates

IBM Corporation, Branch Manager Secretary, Customer Center
Administrator, Cash Fund Administrator

Identify specific information ahout experience
m:

•

Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Customer Service with Pre-Paid Called Parties

~SECUR.YS·
~:;...-

365

Monitoring and Review of Offender Phone Calls
Technical Support
Implementing and Maintaining Offender
Telephone Systems
Staffing Methodology:

Backup PIN administration duties as assigned.

Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours this
person is proposed for services

Minimal

•

Name of Person:

Gayle Repetto
Educational Degree (s): include college or
university, major, and dates
Specialized Training Completed. Include dates
and documentation of completion:

University of Rolla
•
•
•
•
•
•
•
•
•

366

1980-1984
IBM eServer Certified Systems Expert -- iSeries Domino 6
Solution Sales V5R2, May 21,2004
IBM Certified Specialist .- iSeries Solution Sales eServer is
and is/OS V5R3, October 18, 2005
IBM Certified for On Demand Business -- Solution Advisor,
May 9, 2005
IBM Storage Sales Version 7, July 25,2006
IBM Storage Sales Version 4, March 19,2003
IBM eServer Certified Specialist -- pSeries Sales V2, May 18,
2004
IBM e(logo)server Certified Specialist·- iSeries Solution
Sales V5R2, May 18, 2004
IBM Virtualization Engine Suite for Servers -- Sales
Professional, May 5, 200S

r::> SECURUS·

---

I·

~ ~

•

~----

of ~osition' ~ccount Executive State of Missouri
III
;'.
r1
;,~;

•

-- -

=.===J

IBM Certified for On Demand Business -- Solution Designer
V2, December 2, 2005
• IBM Certified Specialist -- Power Systems Sales for AIX and
Linux, May 27, 2009
Tivoli Security· Solution Sales Professional v2, October 11,
2009
• IBM Certified Specialist -- Power Systems Sales for IBM i
Operating System, May 27, 2009
IBM Certified Specialist -- IBM Storage Sales Version 9,
August 27,2009
• Tiyoli Automation Solution Sales Professional v2, October
11,2009
• IBM WebSphere Portal Family Sales Professional vl,
October 14,2009
Tivoli Monitoring Technical Sales Professional {v1}, October
•
19,2009
• IBM Certified for e-business -- Solution Advisor, October 18,
1999
# of years experience in area of service proposed 20 years
to provide:

•
•

•

Describe person's relationship to offeror. If
employee, # of years. If subcontractor, describe
other/past working relationships

Subcontractor

Describe this person's responsibilities over the
past 12 months.
Previous employer(s), positions, and dates
Identify specific information about experience
10:

Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Customer Service with Pre-Paid Called Parties
Monitoring and Review of Offender Phone
Calls
Technical Support
Implementing and Maintaining Offender
Telephone Systems
Staffing Methodology:

•

Describe the person's planned duties/role
proposed herein:

[D SEC4RYS'

---

367

Specify the approximate number of hours this
person is proposed for services

Minimal

•

368

~ SECUHUS·
~---

•

Jim Huber

Educational Degree (s): include college or
university, major, and dates

University of Missouri, Columbia, MO
•
•

Graduated in 1982
Bachelor of Science - Electrical Engineering

Specialized Training Completed. Include
dates and documentation of completion:
# of years experience in area of service
proposed to provide:

•

30 years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships

Subcontractor

Describe this person's responsibilities over
the past 12 months.

Needs assessments; application design; systems designs;
network design; wiring and cabling design and installation;
project management; problem determination and resolution;
implementation and services for infrastructure upgrades, OS
installation & maintenance, system configuration, & network
attachments; server consolidations;

Previous employer(s), positions, and dates

Cole County Sheriffs Department, Jefferson City, MO, 1974 1982

Commissioned Officer
Identity specific information about
experience in:

Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Customer Service with Pre-Paid Called
Parties
Monitoring and Review of Offender Phone
Calls
Technical Support
Implementing and Maintaining Offender
T

•

[D SECIJ~~PS-

---

369

Staffing Methodology:
Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours
this person is proposed for services

Minimal

---~

Darin Dutcher .

Educational Degree (s): include college or
university, major, and dates

Central Missouri State University, Warrensburg. MO 19871990. Marketing & Management

Specialized
Completed. Include
dates and documentation of completion:

•

# of years experience in area of service
proposed to provide:
Describe person's relationship to offeror. If
employee, # of yelll"s. If subcontractor,
describe other/past working relationships

370

Certified Lotus Specialist (CLS) in Application Development
for RS. June 20, 2001
• Certified Lotus Professional (eLP) in Application
Development for RS, June 20.2001
• Certified Lotus Specialist eClS) in Application
• Development for R6 Certified lotus Professi~nal (CLP) in
Application Development for R6, June 18, 2001
• IBM Certified Application Develop - lotus Notes and
Domino 7, January 21,2008
• IBM Certified Application Developer -lotus Notes and
Domino 8, January 22, 2009
• Workplace Forms Technical Sales Professional (vl),
October 29, 2009
• WebSphere Portal Technical Sales Professional (vl).
October 29.2009
12 years

•

Subcontractor

~ SEC~_~~'
_. __ •

•

---_.... -

-.~.--

.. ,'._ ...-

._...

.-~ ~

Title of Position: Developer

Describe this person's responsibilities over
the past 12 months.

Support kiosk hardware, implementation & support

Previous employer(s), positions, and dates

Shelter Insurance

•
Identify specific infonnation about
experience in:

Programmer
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Customer Service with Pre-Paid Called
Parties
Monitoring and Review of Offender Phone
Calls
Technical Support
Implementing and Maintaining Offender
Telephone Systems
Support all Corrections Kiosk systems.

Staffing Methodology:

•

Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours
this person is proposed for services

Approx. 20 + hours/week

Title of Position: Systems Engineer
Name of Person:

Matt Sekelsky

Educational Degree (s): include college or
university, major, and dates
Specialized Training Completed. Include
dates and documentation of completion:

University of Central Missouri - Warrensburg (2002-2006)
•

BS in Computer Science and Mathematics

•

IBM Certified Deployment Professional for IBM Tivoli
Storage Manager V6.1
IBM Certified Specialist for IBM B1adecenter
IBM eServer Certified Specialist for IBM pS and pSeries
Technical Sales Support

•
•

•

I::::l SECURUS·

---

... J.I..

371

•

IBM Certified Specialist for IBM System P Solution Sales
VS.3

•

# of years experience in area of service
proposed to provide:

IBM Certified Specialist eServer pSeries/pS Administration
and Support for AlX 5.3
• IBM Systems Expert pSeries Enterprise Technical Support
• IBM Certified Systems Expert eServer Enterprise Technical
Support for AIX 5.3
• IBM Virtualization Engine Sales Professional
• IBM Certified Storage Administrator for IBM Tivoli Storage
Manager V6.1
4 years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships

Subcontractor

Describe this person's responsibilities over
the past 12 months.

Manager of Technical Engineers

Previous employer(s), positions, and dates
Identify specific information about
experience in:

Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

•

Customer Service with Pre-Paid Called
Parties
Monitoring and Review of Offender Phone
Development of Secure Operating System for Kiosk application
1-_---'C::..:a:::I=ls:....-_~-----_ _ _ _ _ ____1 at MO Dept. of Corrections
Technical Support
Implementing and Maintaining Offender
Tel
Staffing Methodology:
Describe the person's planned duties/role
proposed herein:
Specify the approximate number of hours
this person is proposed for services

372

Oversee Technical Engineers.

Approx. 5 + hours/week

t;) SECU.~ll)S·

---

•

of P'osition:
.-~----

-~-

Name of Person:

Cathy Cook
Educational Degree (s): include college or
university, major, and dates

William Woods University,
• Paralegal Studies
Central Missouri State University
•

Bachelor of Science, Office Administration

Specialized Training Completed. Include
dates and documentation of completion:
# of years experience in area of service
proposed to provide:

•

. Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships
Describe this person's responsibilities over
the past 12 months.
Previous employer(s), positions, and dates

Identify specific information about
experience in:

15 years
Subcontractor

Customer/Vendor
relationships.
proposals and customer support.

pricing.

registrations,

•

State of Missouri - Department of Transportation, 19941996. Legal Secretary in the Office of the Chief Counsel
• IBM Corporation, 1989-1993, Administrative Support
• State of Missouri - Department of Insurance, 1987-1989,
Compliance Technician
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Customer Service with Pre-Paid Called
Parties
Monitoring and Review of Offender Phone
Calls
Technical Support
Implementing and Maintaining Offender
Tele hone S stems
Staffing Methodology:

•

As aSSigned.

Describe the person's planned duties/role
proposed herein:

~SECURUS'
~~ .........

373

...

,--,.

~n~'

Specify the approximate number of hours
this person is proposed for services

-_. -

-_.-

__ .,'M

.~~-

,,-.

Title of Position:
'"

Approx. 2 + hours/week

Public Safety Team
..==-~~==~--------,-----------------------------------------,

Brent Christensen - Enterpo) Mana.ger
Brent manages the Enterpo), Solutions of Public Safety Team,
consisting of the developers, implementation and support for
RMS, JMS and CAD.

Sondra Allen - Programmer
Sondra has been working as a programmer for 20 plus years.
Sondra works with Corrections' Inmate Banking Kiosk and
Canteen System on a daily basis and knows its ins and outs.
Prior to joining Huber & Associates in 1981 Sondra worked for
the Highway Patrol.

Pam Kroeger. Project Manager/Programmer.
Pam has been working as a Programmer/Analyst for over 25
years. She is the designer and implementer of Corrections'
Canteen System, and is responsible for interfaces to the Inmate
Banking System. Before coming to work for Huber &
Associates in 1996, she worked ten years for the Missouri
Department of Corrections, developing its Inmate Banking and
Point of Sale applications. Pam has been account manager for
MO Dept. of Corrections customer support as it has relates to
the Inmate telephone interfaces and customer support.

374

~ SECIJ,~,lJS'
--..........

•

David Frahm
Manages all the offender kiosks. He is also responsible for POS
application development and going support for the MO
Department of Corrections.

- -

•

q
----

---

. •

--~

Rodney Viessman
Works daily on Enterpol Solutions for Public Safety support for
RMS, CAD &JMS .

375

ShawnTech Communications, Inc.

Brett Magdziak
Educational Degree (s): include college or
university, major, and dates
Specialized Training Completed. Include
dates and documentation of completion:

# of years' experience in area of service
proposed to provide:

•
•
•
•

Information Systems
Penn Valley
Courses
Basic C

Certifications in Cisco Voice Over Frame Relay, ATM, & IP;
Building Scalable Cisco Networks: Cisco Internetwork
Troubleshooting; Cisco Boot Camp ICDN & CCNA; and
Fundamentals of Unix.
Employee of ShawnTech, 9 years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships

Mr. Magdziak is the lead field technician working for our
subcontractor Shawntech Communications. Mr. Magdziak
'has been working on the State of MO account in this capacity
for 9 years

Describe this person's responsibilities over
the past 12 months.

Mr. Magdziak current duties include configuring, testing and
terminating, and maintaining the State of Missouri's Dept. of
Corrections voice and data services. Responsibilities include
project management, facility maintenance of over 1700
telephones in 20 facilities. Maintain an excellent level of
customer relations to state personnel while exercising
continuous improvement with current training and
techniques. He also serves as Team Lead for the State of
Missouri, assisting and collaborating with other team
members on organizational skills, troubleshooting analysis
and training.

Previous employer(s), positions, and dates

•

Mr. Magdziak worked as a Network Engineer for Sprint for 3
years and as a Telecommunications Technician for the U.S.
Marine Corps for 4 years.

Identify specific information about
expenence m:

Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Customer Service with Pre-Paid Called

376

t;:l SECI).~~S·

•

_-';:itle:of;@itionlltea:d:~i;la:iTech"iiial:EiiQ_
................ _Parties _
....................... ....................................................................... _......... _...

................. _.......................................................................... _-_...._ _ _-_.__..... _-- ..............-.... -.....................
..... ..........

Monitoring and Review of Offender Phone

Mr. Magdziak is currently providing technical support to the
on-site equipment for the State of Missouri.
Mr. Magdziak is currently providing implementation and
maintenance of the on-site equipment for the State of
Missouri.

.................~~!.1~......._
..........................................................................
Technical Support
Implementing and Maintaining Offender
Telephone Systems

Staffing Methodology
Describe the person's planned duties/role
proposed herein:

•
Specify the approximate number of hours
this person is proposed for services

•

[;:) SECURUS·
~~--:

Mr. Magdziak will continue with his current duties include to
configure, test and terminate, and maintain the State of
Missouri's Dept. of Corrections voice and data services.
Responsibilities include project management and facility
maintenance of over 1700 telephones in 20 facilities.
Maintain an excellent level of customer relations to state·
personnel while exercising continuous improvement with
current training and techniques. He also serves as Team Lead
for the State of Missouri, assisting and collaborating with
other team members on organizational skills, troubleshooting
analysis and training.
Mr. Magdziak is located in Kansas City, Missouri.
At installation, full time. Thereafter, on call 24/7 as needed.

377

Steven Filipek
Educational Degree (8): include college or
university, major, and dates

•

Associate in Applied Science, Community College of the
Air Force (1999)

Specialized Training Completed. Include
dates and documentation of completion:

•

Cable Splicing Technical School (1988); Engineering
Installation Program Manager's Course (1993)

# of years' experience in area of service
proposed !o provide:

7 years

Describe person's rdationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships

Employee of Shawn Tech 7 years

Describe this person's responsibilities over
the past 12 months.

Mr. Filipek provides service & support to inmate telephones
and call control systems. He installs, tests, and maintains
service software on digital voice recorders, call processing
system & inmate telephones. He installs, terminates & tests
LAN/WAN, Cat 5. He also performs routine PMI's, and
communicates
with
customer/dispatch
on
service
information.

Previous employer(s), positions, and dates

Mr. Filipek served 13 years in the U. S. Air Force as a CommCable Systems Craftsman. He performed multiple vital cable
systems projects while serving in Saudi Arabia.

•

Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Identify specific inB)rmation about
experience in:

Customer Service with Pre-Paid Called
Parties ................................................................................... .................................. -......... -.... -.--.. -........ -................................. ..................... ............................ .
Monitoring and Review of Offender Phone
Mr. Filipek is currently providing technical support to the onCalls ·......•·........ _........··......·............·........- ....... - .............. site equipment for the State of Missouri.
1· ....·...... _....·• ......·............
Technical Support
Mr. Filipek is currently providing implementation and
maintenance of the on-site equipment for the State of
~

378

[;:) SECUF.lUS·
......._ _

•

Implementing and Maintaining Offender
Telephone Systems

Staffing Methodology
Describe the person's planned duties/role
proposed herein:

•

Specify the approximate number of hours
this person is proposed for services

c::l SECI).l3US·
..................

Mr. Filipek will continue with his current duties include to
configure, test and terminate, and maintain the State of
Missouri's Dept. of Corrections voice and data services.
Responsibilities include project management and facility
maintenance of over 1700 telephones in 20 facilities.
Maintain an excellent level of customer relations to state
personnel while exercising continuous improvement with
current training and techniques
Mr. Filipek is located in St. Charles, Missouri.
At installation, full time. Thereafter, on call 24/7 as needed.

379

Name of Person:

Joshua Meller
Educational Degree (s): include college or
university, major, and dates
Specialized Training Completed. Include
dates and docwnenlation of completion:

Park University
• 1997-1998
Cisco Certified Network Associate; and certificates in Voice
Over Frame Relay, ATM. & IP; Essentials of ATM
Internetworking; Introduction to Cisco Router Configuration;
Sniffer Pro and Wireless Sniffer Pro; Cisco IP Telephony;
Cisco Call Manager: and Cisco Wireless LAN Fundamentals.

# of years' experience in area of service
proposed to provide:

13 years

Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships

Employee of ShawnTech 5 years.

•

Describe this person's responsibilities over
the past 12 months.

Mr. Meller configures tests and terminates, and maintains the
State of Missouri's Dept of Corrections voice and data
services. He is responsible for the maintenance of the cabling.
phones and phone equipment, and the investigator
workstations in 20 state prisons as well as one county jail. He
also maintains an excellent level of customer relations to
state personnel while exercising continuous improvement
with current training and techniques.

Previous employer(:», positions, and dates

Mr. Meller was Lead Network Technician for SprintjEmbarq
for 8 years and Cable Installer for Teltec Corporation for 5
years.

Identify specific infonnation about
experience in:
Customer Service with Pre-Paid Called
Parties
Monitoring and Review of Offender Phone
Calls
Technical Support

380

Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Mr. Meller is currently providing technical support to the onsite equipment for the State of Missouri.
Mr. Meller is currently providing implementation and
maintenance of the on-site equipment for the State of

r::l SEC~_fl._l)!
_

•

Title of Position: Field Technical Engineer
Implementing and Maintaining Offender
Telephone Systems

Staffing Methodology
Describe the person's planned duties/role
proposed herein:

•

Specify the approximate number of hours
this person is proposed for services

Missouri.

Mr. Meller will continue with his current duties include to
configure, test and terminate, and maintain the State of
Missouri's Dept. of Corrections voice and data services.
Responsibilities include project management and facility
maintenance of over 1700 telephones in 20 facilities.
Maintain an excellent level of customer relations to state
personnel while exercising continuous improvement with
current training and techniques
Mr. Meller is located in Lohman. Missouri.
At installation, full time. Thereafter, on call 24x7 as needed.

Title of Position: VP Field Operations
Name of Person:

Mark Schindler
Educational Degree (s): include college or
university, major, and dates

University of Wisconsin' Stout, Menomonie, WI
•

B.S., Applied Mathematics/Computer Science (3.5/4.0),

1985
Specialized Training Completed. Include
dates and documentation of completion:
# of years' experience in area of service
proposed to provide:

•

[;:) SECURUS'
~.:!.-

26 years

381

_Titfe:of;p'Oi~tiO:n1l'!~l;ield:OP'tatio:ns_
Describe person's relationship to offeror. If
employee, # of years. If subcontractor,
describe other/past working relationships

Employee of ShawnTech 1 year.

Describe this person's responsibilities over
the past 12 months.

Mr. Schindler is the Vice President of Field Operations and
responsible for overseeing all operational activities for the
technical field engineers.

Previous employer(s). positions, and dates

Com-Net Software - 2009-2011, 2001-2006
•
VP Sales/Marketing
•
VP Product Development and Marketing
The Berry Company - 2006-2009
•
Sr. Director IT
•
Director IT
Diakonos Corporation - 1998-2001
•
Founder and Principal Consultant
Interpersonal Computing, Inc - 1994-1998, 1988-1991
•
Founder and Managing Partner
•
Software Developer/Technical Marketing
The Analytic Sciences Corporation - 1991-1994
•
Manager, Information Technology Integration Section
NCR Corporation - 1985-1988
•

Identify specific infonnation about
experience in:

•

System Analyst
Clearly identify the experience, provide dates, describe the
person's role and extent of involvement in the experience

Customer Service with Pre-Paid Called
Parties
.... .•_._ ..•.•
Monitoring and Review of Offender Phone
Calls ..........................................-......................._
..... ---........................_
.................. __..... Mr. Schindler brings a diverse background of experience and
Technical Support
knowledge from his previous responsibilities as a system
analyst manager of information technology and software
developer
Implementing and Maintaining Offender
Telephone Systems

._.-···--------~.7

_______

• • • • •r r . • • • • • •_ ••

~.~

_______ ._ • • • • • • • • • • • _ • • • • • • • • • • • • • • _ • • _____

Staffing Methodology
Describe the person's planned duties/role
proposed herein:

382

• • • • • • ___ • • • • • _ • • • • • • • __ • • • ___ • _____ • • • • • • • • • • • • • • • • • • • • • • • _____ • ____________ • • • • , • • • • • • • • • • • • • • • • • • • • • • • • • • • • _________ • ___ • • ___ • ___ • ______ • • • • __ • • •

Mr. Schindler will continue in his role as the Vice President of
all Field Operations and Customer Service for Shawntech
Communications, Inc.

•

MO Contract with Securus 2011 Part 8

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