MO Contract with Securus 2011 Part 5

State DOC Contracts • Missouri

Download original document:
Brief thumbnail

This text is machine-read, and may contain errors. Check the original document to verify accuracy.

space, and office supplies. Guarded Exchange Level 2 staff will be located in Jefferson City, Missouri
at a location approved by the state agency.
Securus will be responsible for meeting all requirements for accessing data necessary to complete
the contracted functions for the State of Missouri.

a. The manager of the contractor's call monitoring staff shall meet with the Department of
Corrections, Inspector General's Office on at least a monthly basis to discuss intelligence
gathering strategies. Meeting may be held on a more frequent basis as deemed necessary by
the Department of Corrections.

Securus has read, agrees, and complies.

The manager of Guarded Exchange's call monitoring staff will meet with the Department of
Corrections, Inspector General's Office on at least a monthly basis to discuss intelligence gathering
strategies. Additional meetings may be held on a more frequent basis as determined necessary by
the Department of Corrections.
The following figure presents an example of the Guarded Exchange softw"are application and

•

associated screens that the user will have available to review calls, save, truncate, and view
suspected three-way calls. These screens will be used on at least a monthly basis during meetings
held with the Inspector General's Office to review calls. These screens are-also available to
investigators on demand between meetings .

t::l SECUBUS'
~,.;--

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

179

Review Phone Call Audio
Proprietary and Confidential

;Review Phone ,Call Audio

"."jl_ _ _ _

~;~ :_List~n - Save \i Truncate Silence (remove
~i& ~ p~~ses) _tJ2!test 3,:"Way Calling,'

.....

-_ .
:;j.m:

•

'" •

•

use
• Compare

e-caller's_=ta:
~np.dnlm

The following figure presents an example of the Guarded Exchange hierarchy that will be used to
filter calls prior to submitting to the Inspector General's Office for review,

•
180

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc, All rights reserved.

~ SECU_R~S_ __

Call Monitoring Review Center.
...

~""

....

Proprietary and Confidential
~

·i[W ....>:;;wo;o._ ...." ""....... ...
r~~~.1""~~-..."""""c.II

Send to Level One Operators

...

• !

... ...

,:~~---...
I

...

1"'_.__

LEVEL 2 - Call Monitoring Review Center

• Review Completed

--,,--_
--....... ..-..-----._
-.. _---_

, • Call Monitoring

•

• All Dispositions are
automatically
deposited
into appropriate
L1 completed folder

...._.-.._IflDCD ___

:::::=.-:.... ...
=...w:-...
___ "

-...~

.;.;:.E..-=E'---..

• Quickly review l1
disposition
• Store, R~-Assign
or Send Upstream
· • Copy to Custom
Investigations Folder

• Create a Reminder - Categorize by 6 Disposition Types
• Flag for recall tomorrow, next week or custom date.- Move to Watch list
• All Messages sent with headers for immediate authentication, verification and timestamp

Each call will be monitored by live operators to identify the presence of predetermined content or
suspicious activity, This Levell review is completed by call monitors and documented using preestablished templates. If the call rose to a Level 2 interest, the call is forwarded to the Guarded
Exchange Level 2 call monitors who verify and identify additional criteria important to
investigators.
At each step of the process, monitors can perform administrative actions designed to further
enhance the call relevance or importance or to keep the record under consideration,

•

r::> SECURUS'
~--

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
~ 2011 Securus Technologies, Inc. AU rights reserved.

181

b. The contractor must provide a monthly report that identifies the number ofcalls monitored by
the offeror's technology and the contractor's staff.

Securus will provide a monthly report that identifies the number of calls monitored and analyzed
by technology then listened to by Guarded Exchange.
The following figure presents an example of the Guarded Exchange report that will be submitted to
the Department of Corrections, Inspector General Office.

Inmate Call Monitoring Analysis Report
Proprietary and Confidential

: :t: ;:.

_____________

p!i!l!!~al~

.:= .r:: :::::::
____ !!O

~_!~9 _ _ _ ~r.

, ]

1
8
43
- 'i--i2~-ii

l.!1·--o-i

145

1
0
0

1
3--1-6
i~~40

1
0

46
17
>!iH,::::o::.:tlb=.;t';.:;9~hO~":;:;.D;......_ _ _ _ _ _ _ _ _ _ _ _ _...;.:48,--_-,1::;5,--_ _-,16
~Ust-Inrna,~t~._ _ _ _.____

~idJJ.i.1Jii!mibR"3L:=

_~_ _ ~_~6

Hit::

PttR'ttHfilihMlffiBij§ __

:t. _ ::

:NeW·p~On~iOIaI.

1
1
.;

---i-o-

:::t:: "..
:: _;1
:Z

210

jt
62

Tetal.

fjg10

20SO

::-

.:C::

= : __ __ .: ::t

•

3 _ _ ~1_~ ___ ___ 79
14

2166

_.1 _

----

;

Ii/j

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reselVed.

It:;::

549~-162-'---l1i--3---6~-To'

~l!"i&!'.vg-'~I!~!LI~~~£.!t'!) __________ ~2:!:95~_ _.:1!1

182

ItU;t.;"",.;;o.""ee.

Phone.5t..",

2~1

Gangleado"
o~.rso"WR

. .__

=: :

5~~26~46

215

1942

t::l SECIJR_l)S'

•

2.24

Information Technology Accessibility Compliance:

Securus is aware of and has researched the State of Missouri Information Accessibility and
Technology Compliance requirements. We have identified the standards that are required for the
types of technology that we will be providing. For example (in part):

1. Technical Standards
Software Applications and Operating Systems
(a) When software is designed to run on a system that has a keyboard, product functions shall
be executable from a keyboard where the function itself or the result of performing a
function can be discerned textually.
(b) Applicattons shall not disrupt or disable activated features of other products that are
identified as accessibility features, where those features are developed and documented
according to industry standards. Applications also shall not disrupt or disable activated
features of any operating system that are identified as accessibility features where the
application programming interface for those accessibility features has been documented by
the manufacturer of the operating system and is available to the product developer.

•

(c) A well defined on-screen indication of the current focus shall be provided that moves
among interactive interface elements as the input focus changes. The focus shall be
programmatically exposed so that assistive technology can track focus and focus changes.

Web-based Inttanet and Internet Information and Applications
(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or
in element content) except for captioning of audio information which shall comply with (b)
of this section.
(b) Captionhlg, video description or other equivalent alternatives for multimedia
presentations, excluding live Web casts and web transmission of television programming
subject to (t) of Video and Multimedia Products, shall be provided in synchrony with the
presentation, and in accordance with paragraph (c) and (d) of Video and Multimedia
Products.
Telecommunications Products
(a) Telecommunications products or systems that provide a function allowing voice
communication and do not themselves provide TTY functionality, shall provide a standard
non-acoustic connection point for TTYs. Microphones shall be capable of being turned on
and off to allow the user to intermix speech with TTY use.
(b) Telecommunications products, which include voice communication functionality, shall
support all commonly used cross-manufacturer nonproprietary standard TTY Signal
protocols.
(c) Voice mail, messaging auto-attendant, and interactive voice response telecommunications
systems shall be "usable by TTY users either through direct TTY access or through use of
the relay service and by Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech To
Speech users through the relay service.

SECURUS·
~--:-..

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. All rights reserved.

183

...'
,

2.24.1

The offender telephone system must be compatible with visually and hearing impaired assistive
technology. Specifically, the offender telephone system should be compatible with the following
commonly used assistive technology products:
- JAWS,
Window Eyes,
ZoomText,
MAGic, and
Dragon Naturally Speaking.

Securus has read, agrees, and complies.

The Secums offender telephone system may be compatible with Visually and hearing impaired
assistive technology, Specifically, Securus is willing to work with the state agency to understand the
specific requirements for the following visually and hearing impaired assistive service delivery
technology.

•

ZOOmTE!xt

•

MAGic

•

Window Eyes

•

2.24.2

JAWS

Dragon Naturally,Speaking

•

Section 19] .863 of the Revised Statutes of Missouri (RSMo) requires state agencies to make
infonnation technologies accessible to individuals with disabilities. The State of Missouri's
Infonnation Technology (IT) Accessibility Standards
(http://www.oa.mo.govlitsd/cio/standards/ittechnology.htm) provide direction for complying
with RSMo 191.863. All products provided by the contractor shall comply with the applicable
accessibility requirements of the Missouri IT Accessibility Standards.

Securus has read, agrees, and complies.

184

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

t:l SECl,J~l)S'
_ __

•

a. The contractor shall promptly respond to any complaint brought to its attention regarding
accessibility of the products provided hereunder. The contractor shall resolve such complaints
by bringing the product into compliance with the applicable Missouri IT Accessibility
Standards at no additional cost to the State. The contractor shall indemnify and hold harmless
the State of Missouri and any Missouri government entity purchasing the contractor's
products from any claim arising out of the contractor's failure to comply with the
aforementioned requirements.

Securus has read, agrees, and complies.

Securus will promptly respond to any complaint brought to its attention regarding accessibility of
the products provided hereunder. Securus will resolve such complaints by bringing the product
into compliance with the applicable Missouri IT Accessibility Standards at no additional cost to the
State. Securus shall indemnify and hold harmless the State of Missouri and any Missouri
government entity purchasing the contractor's products from any claim arising out of the
contractor's failure to comply with the aforementioned requirements.

•

b. The contractor must abide by the Missouri Digital Media Developers (DMO) Web
Guidelines, which include the mandatory accessibility information for Section 508 and
Chapter 191 compliance for any web based systems. Refer to the following web site:
http://www.oa.mo.govlitsdlcio/standards/ittechnology.htm.

Securus has read, agrees, and compJies.

Securus will abide by the Missouri Digital Media Developers (DMD) Web guidelines, which include
the mandatory accessibility information for Section 508 and Chapter 191 compliance for web based
systems.
Securus understands that Section 191.863 RSMo states that Missouri agencies must comply with
Federal Section 508 accessibility guidelines and that the easiest ways to do this is to use standardsbased coding, starting with basic HTML, and using CSS to mark it up. This will allow our technology
to start with an' accessible page and add design elements to enhance the visual impact for the
general public.

2.25

Optional Products and Services:

2.25.1

•

The contractor should provide services for the detection andlor interruption of wireless
communications devices, such as cellular telephones and data communications devices within
the corrections facilities.

Securus has read, agrees, and complies.

Securus has indicated how the proposed optional products and services below would impact the
firm, fixed per minute call rate in Exhibit A.4. for collect, prepaid, and debit calls. Securus
understands that the state reserves the right to evaluate Securus' proposed pricing for optional

SECURUS'
::...:.; ... ~

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

185

products and services as part of the Proposed Method of Performance, Solution Functionality, and
Expertise of Personnel.
Securus is proposing the following Optional Products and Services, which lowers rates and creates
a technology fund at the same time for deploying these solutions:

•

Additional fee-based options:
o
o
o

ILG Investigative Biometric

•

Cell Phone Detection and/or Interruption Services
Offender Voicemail
Enhance Investigative Resources

Non fe(~-based options
o

Huber Programming Services

Word Spotting

o
o

PREA Hot Line
Officer Check]n

Detection and Interruption of Wireless Communication Devices
Securus is proposing an additional rate per minute (identified in Exhibit A. 4) for deploying services
for the detection and/or interruption ofwire]ess communications devices, such as cellular
telephones and data communications devices within the corrections facilities.

•

Based on 2010 call volumes of more than 117 million minutes of use from the MODOC facilities,
Securus estimates that each one cent ($0.01) per minute increase represents $1 million of available
funding for deployment of technology for wireless detection and/or interruption services.
However. what is not known is which technology is best for the State of Missouri and how many
facilities would initially require this technology in the first year and beyond.
With the above questions still open, Securus recommends a multi-step approach to identify which
technology and associated vendor is appropriate for the Missouri Department of Corrections.
Securus knows from experience that each Department of Correction has policy. timing. finandal.
operational and installation issues to address before making a final decision on where and how to
implement a. solution to the problem of contraband cell phones in prisons.
Each potential solution can have significant impact to the day-to-day operations of your facilities.
For example, implementing a full-scale detection solution may require the installation of numerous
distributed antenna systems (DAS) inside your facilities to detect signals. Alternatively, a managed
access service solution may not require the installation ofa distributed antenna system but may
require substantial policy considerations and changes that may require your staff to contact cellular
carriers to shut down cell usage from inside facilities.

•
186

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

--_.

~SECURUS-

Proposed Actions to Assist MODOC

Securus proposes to take the following actions to assist the state agency in
determining the best course of action for the Missouri Department of
Corrections. Securus proposes to provide services for the detection and lor
interruption of wireless communication devices. such as cellular telephones
and data communications devices within correctional facilities in the
following manner.

ADDED VALUE

---,
,~

Step 1.
The initial step will be to assist the Missouri Department of Corrections in identifying available
technology providers that meet the general specifications of the Missouri Department of
Corrections and would be available for a technology demonstration.
1. Deliverable provided by Securus - List oftechnology providers and description of
services, contact information and availability for demonstration.

•

Step 2.
Securus will provide a list of vendors to the Missouri Department of Corrections. MODOC will
approve vendors and Securus will then contact all approved providers and schedule a technology
demonstration for the MODOC personnel.
2. Deliverable provided by Securus - Schedule of demonstrations by the approved
technology providers including time and place in Jefferson City. Missouri.
Step 3.
Securus will host, coordinate, schedule, and confirm attendees at a technology demonstration
conference in Jefferson City. Missouri for having each approved vendor demonstrate their
technology and their approach to detecting and interrupting wireless communication devices
within facilities at the Missouri Department of Corrections.
3.

Deliverable provided by Securus: Summary documentation by vendor of the technology,
approach. time required and estimated cost per site, from each vendor.

Step 4.
Upon conclusion of the technology demonstrations by the approved vendors, Secums will assist the
Missouri Department of Correc;tions in selecting a qualified vendor to deploy wireless detection and
interruption of wireless communication devices technology at the facility locations chosen by the
Missouri Department of Corrections.
4.

•

Deliverable provided by Securus: Upon selection of the technology vendor by the State
of Missouri Department of Corrections, Securus will contract with the vendor to provide
services for the detection and/or interruption of wireless communications devices, such as
cellular telephones and data communications devices within the corrections facilities.

Step 5 .

SECl,JRUS'
---

Missouri DOC RFP No, B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. AU rights reserved.

187

Upon deployment of the selected technology, assistance may be required in working with the
cellular carriers (such as Verizon, AT&T, and Sprint) to affect the necessary actions as a result of
finding cell phones within the Missouri Department of Corrections facilities. Securus will provide
resources to work with cellular carriers to affect the required changes. The exact number of
resources and activities associated with this function will be by mutual agreement between the
parties.
S. Deliverable provided by Securus: Securus will provide human resources for the purpose
of contacting wireless carriers to req uest that they disconnect or suspend the wireless
service associated with wireless contraband phones found in Missouri Department of
Corrections' facilities. The exact number of resources are to be determined by the parties.
During the course of our preparation for this response, Securus contacted the numerous companies
that provide detection and interruption services and as a result would expect to have their interest
in participating in the above process.

Securus Service Approach
The Securus service approach is in the best interest of the Missouri Department of Corrections
because of the following:
1. The decision on which technology to deploy for MODOC should not be an "after thought"
associated with an offender phone system deployment.
2. The MODOC: will have the opportunity to evaluate different technologies before full
deployment: ofthe solution.

•

3. MODOC will not be locked in to the recommended favored partner of the selected phone
vendor.
4. MODOC will have the option of using more than one wireless detection technology to
reflect the different requirements of different facilities.
5. Securus will include a managed service approach, during the entire life of the program, to
assist with the deployment and overall operation of a full service wireless detection and/or
interruption program, including interaction with the wireless phone carriers.
Securus has indicated in Exhibit A: 4. how the proposed additional optional products and services
below would impact the firm, fixed per-minute call rate for collect, prepaid, and debit calls. Securus
understands that the state reserves the right to evaluate our proposed pricing for optional products
and services as part: of the Proposed Method of Performance, Solution Functionality, and Expertise
of Personnel.
Securus does not endorse any single specific technology or vendor but we can and have worked
with several providers. As such, we are including wireless phone detection capabilities as an
optional service offering to MODOC. Should MODOC desire to pursue our multistep offer as
described above; Securus will work with MODOC to identify the preferred provider. Securus will
then take on project management responsibilities to ensure a successful implementation of service .

188

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securu5 Technologies, Inc. All rights reserved.

[;:l SECI,J~lJS'

•

In preparation for this response, Securus has contacted Tecore Networks to request an suggested
approach to providing services to the Missouri Department of Corrections As a result of our
request, Tecore has provided the Executive Summary presented in the following figure.
~

Tecore networks
ExECUTIVE SUMMARY

TecaeeNetwOO;s is pleased to present to SeaJRS Tectil~ (Securus) 1his pmposaIfofa
ITlllti-tectnobgy, krteIligerrt Netwak Access C<ntroIIer (iNAC).
iNAC is a revcIu1ionruy approach used to assist 11 Ole ccntmI of nflc:it ceD phones i1
carecIionaI institutions. The iNAC tapatxTIty provides Managed Access serviCe wtid! alloWs
CXI1IroIIing 1tIe lXlITlITU1ica1kJn of trmown or UIlN3rIIed devices wIl1in a l3geted area while
aII!Milg service to vaJid apprtNed 1JSeI'S. AdcfTlionaItf the ~ can provX1e suwort ftr key

rl!gUtatory feaIUn!S such as E911 E!Il1I!JVE!r1CY can ata!SS aoo CALEA ~ir(I.

•

Tecae's iNAC sokOOn miQUely tmnces the needs d 1he facility, the oorrmmity, !he FCC ,
at maja ceDJJar neMo1l's ald Plllic safety IhUs ~ it lhe cplimaI sduIial fa ama:tDJa!

faaTrties. Tecore pmvifes a 1ijJ SUite of depk7jment and tectn:al support services. We ae
ISO 90012008 certified a'1d a tttee (3) line .,.;mer of 3GSM awarIIs.

Tte ardIiIedure of the poposed sokItim will provide Securus the flexibilty to tailor the IlIAC
system ID meet 1tIe reqWenen1s of its aJStomer. The prnposaI31d pricing arB structured as a
list of options that may be seIeded as needed 10 form the best iNAC sclulial for each faality.
As such, lhe telal sduD:ln wi. be defined by the opIioos seIeded.

The Teoore mamgerrent team appJeCiaIes the oppo-{mjiy to 'Mlrf( With Securus. We pide
ouseIVes (II wr trad( !Baud of seM"g the needs or Wireless netv.Qk ~ altUld the
gkJbe and believe that we have the products, tectnologies, experience, focus and resom:es to
exerute on the required buikkU. The Tec:ore team stands ready to support you.
TllaJ1I. }'OIJ agail for your merest in workilg With Tecue.

Si1cere1y,

TIm Murphy
Vice President, sales
Managed Access Systems
Tecore Ne1worf<s
Phone: +1 (410) 872-6338
Fax:
+1 (410) 872.0010
emaD: tmurphy@feI:ore.mm

•

E.::l SECl,J.~l:I5·
.......- -

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

189

The Tecore proposal is designed to primarily cover the high security facilities.

Initial High Security Facilities

Locatio~

Site

Facility

Optimization Potential

Group 1
Jefferson City. MO

Jefferson City Correctional
Center
Algoa Correctional Center

The projected RF distribution for these
locations is anticipated to be a grouping of
outdoor antenna sets, repeaters (outdoor
and indoor). While the site survey and RF
plan is required to confirm the proper RF
coverage, Tecore is confident that the
grouping of the Jefferson City facilities
offers opportunity for optimization of the
site configuration. Since this is an outdoor
installation of RF capability, there is more
flexibility in the distribution ofthe signal
in the area.
Like the other sites, the optimization
possibilities will depend on the
accessibility to connectivity between the
sites and the RF signal distribution study.

Group 2
Moberly, MO

Moberly Correctional Center

Since this is an outdoor installation of RF
capability, there is more flexibility in the
distribution of the signal in the area.

Group 3
St. Joseph, MO

Western Reception, Diagnostic
and Correctional Center

Since this is an outdoor installation of RF
capability, there is more flexibility in the
distribution of the signal in the area.

Group 4
Bowling Green, MO

Northeast Correctional Center

Since this is an outdoor installation of RF
capability. there is more flexibility in the
distribution of the signal in the area.

Group 5
Boonville, MO

Boonville Correctional Center

Since this is an outdoor installation of RF
capability, there is more flexibility in the
distribution ofthe signal in the area.

Group 6
Tipton, MO

Tipton Correctional Center

Since this is an outdoor installation of RF
capability, there is more flexibility in the
distribution of the signal in the area.

Group 7
Fulton, MO

Fulton Reception and Diagnostic
Center

Since this is an outdoor installation of RF
capability, there is more flexibility in the
distribution of the signal in the area.

The Tecore Networks information'is highly sensitive, confidential. and proprietary and has been
provided at the request of Securus Technologies, Inc.

190

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

[p SECl,J~US·
--_..

•

Offender Voice Mail
Securus through the SCP OTS uniquely offers the ability for offenders and
friends and family member to leave secure voicemail messages for each
other. Many times offenders experience difficulties connecting with busy
friends and family members or offenders may not be able to make a
regularly scheduled call. This optional service offering gives both parties
an opportunity for two-way communication without the need to be at a
telephone at the same time.
All voicemail calls will be subject to monitoring and recording. As a result,
investigators will have the same security tools as standard telephone calls.

•

Voicemail messages can be as long as 30 seconds each with a limit often messages per offender
per month. A typical voicemail message from a friend or family member could be "Missed talking
to you last night, call me tomorrow at 7:30. I was at John's baseball game and they won again. I'll
tell you about it tomorrow. Bye." A typical call from an offender could be NI'm sorry I wasn't able to
call you yesterday, I'll call you at 7:30 tonight, looking forward to hearing about the game. Bye."
In order to make friends and family members aware of the voicemail program, Securus is able to
offer custom announcement during set up of a normal offender call, This custom announcement
would be played after all other call prompts are played to the called party. The announcement
would give the friend or family member instructions on how to set up a voicemail account.

How it Works
The following is an overview of how the Offender Voice Mail system functions.

Friend and Family (F&F) Voicemail Set-Up
• F&F set-up voicemail by calling Correctional Billing Services at 1-800-844-6951 and
requesting voicemail service for Missouri Department of Corrections
•

F&F will then set up a 4 to 8 digit mailbox ID.
e This mailbox ID will be used by the offender and friends and family member when
retrieving messages
e

All messages are subject to monitoring and recording.

Friends and Family Leaving a Message

•
•

•

When the voicemail system answers, the system will prompt the F&F member for their
phone number and mailbox ID.

•

F&F will call a toll free number to access the voicemail platform. This access number is
given to F&F when activate their voicemail account.

Once the number is validated by the system, the F&F will be prompted to record up to a
30-second message .

SECURUS.~..;:.-

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

191

JLG Investigative Biometric
Securus is proposing to provide investigative biometrics from JLG Technologies at a price per
minute as identified in Exhibit A.
Using breakthrough Department of Defense technology, JLG technology provided by Securus brings
powerful evidence gathering and investigative analysis tools to corrections and law enforcement
customers across the nation. Released in 2007, the fLG investigative biometric system employs
technology to identify and expose offenders who try to hide their identities to engage in criminal
activity. Far surpassing traditional biometrics, no other system on the market comes close to
providing these capabilities. As of October 2010 the system is currently under contract in 70
facilities in 15 states, automatically monitoring over 240,000 offenders and analyzing a staggering
98 million hours of offender telephone calls to date.

•

Unprecedented State-of-the-Art Technology
Securus can provide continuous voice recognition with Investigator Pro™ from JLG Technologies
LLC OLG). Investigator Pro"" is a powerful evidence gathering and investigative analysis tool. It uses
unprecedented state-of-We-art technology to "recognize" the voices of offenders over telephone
calls and exposes offenders who try to beat the system by hiding their identities to engage in
criminal activity. The system's easy-to-use dashboard automatically collects and analyzes a vast
amount of information that would otherwise be labor intensive to gather and interpret. This
breakthrough technology stands to dramatically change the way evidence is gathered, shared, and
incorporated into the investigation and prosecution process. The Investigator Pro'" system
provides the highest level of integrity, efficiency, and demonstrated effectiveness as an evidence
case management tool.
'\
One of thE! modules of the system is the CallPlayer Pro. This
Unprecedented
playback system gives you the power to play and annotate calls
Capabilities
faster, with less duplication of effort. In addition, not only will the
Investigator Pro"" assist investigators in identifying which calls
Every second of every
should be targeted to review, it also provides a sophisticated
call is voice analyzed.
playback system with the power to play and annotate calls faster,
'
with less duplication of effort. The system provides the following
features:

,
,

•
•

Speed or slow a conversation or single voice within a recording

•

User friendly playback module with intuitive buttons

•

Ability to separate recorded voices and select only one voice to playback at a time

Saves time, allowing for more productive use of staff time, better distribution of staff
resources and cost savings

•

Report feature allows for supervisory oversight, accountability and assessment of
staffs investigative skills and activities

t::J: SECU~~S_--

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. All rights reserved.

193

Continuous Voict! Verification with Investigator Pro

The Investigator ProTO" advanced voice identification technology was originally developed for the
U.S. Department of Defense for covert surveillance. Prior to its development, no technology existed
that was capable of performing the type of advanced surveillance functions to meet their needs. In
order to solve this pr:oblem, the Department of Defense approached the Massachusetts Institute of
Technology, home of the best voice analysis engineers in the world. MIT was tasked with creating a
system to automatically monitor and analyze phone caUs. Not surprisingly, they succeeded-and
delivered a cutting-edge solution with unprecedented capabilities.
In the current version of the Investigator Pro"·, offender call voices are analyzed immediately after
the call has been completed. Alerts are instantly available in The Investigator in the Real Time
status screen at th{~ completion of each voice analysis. In the 1st quarter 2011 Investigator product
release, The Investigator Pro'" will provide real time alerts as the call is in progress.
Every second of every call is voice analyzed. The Investigator ProTM does not utilize intermittent
verification because this type of identification allows offenders to converse undetected by passing
the telephone when the verification is prompted.
The capability to identify outside party voices is being added in the 1st quarter 2011 release of the
Investigator' Pro.... product. If the called party voice is identified and labeled as a voice of interest, it
will be searched for in future phone conversations. If found, a notification will be sent to the
authorized officer that the participating caller is a "person of interest".
Through its relationship with MIT, JLG Technologies was granted an exclusive license to bring this
revolutionary technology to the corrections community. Securus can provide, as an optional
feature, the JLG Investigative biometric capability. This unique tool assists investigators in matching
a voice print to the offender and identifies possible instances where the offender may have
forwarded a call.

•

Value to the State Agency

The JLG investigative technology can be provided to Guarded Exchange for the purpose of providing
an addition(ll analysis tool. Using this technology, provided by Securus and associated with an
additional per minute cost, Guarded Exchange will be able to analyze a call to determine ifthe
offender originating the call remains on the call or a former offender enters the call.
By using the Securus provided JLG technology combined with the Securus SCP DrS Word Spotting
feature and the Guarded Exchange technology, Securus can deliver the most qualified and
actionable call possible to the investigators.

•
194

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All

rights reserved.

r;::1 SECU.f'US·

Enhanced Investigative Resources
Securus is proposing to provide additional investigative resources at a price per minute as
identified in Exhibit A.4.
Securus will provide, through Guarded Exchange LLC, an enhanced investigative personnel
package which will include a minimum of 12 (twelve) additional highly qualified investigative
personnel to provide MODOC with additional investigative capabilities. These additional
investigators will have training and skills similar to those of investigative officers employed by
MODOC. Each "investigator" will be approved by MODOC Office ofInspector General before
utilization for call monitoring.

•

Value to the State Agency
It is Securus' intent in providing this enhanced
investigative personnel offering to supplement the
effotts of existing investigators. Additionally, by
offering this optional service Securus expects to
significantly contribute to the Office of Inspector
General's goals of identifying actionable calls as
quickly as possible and providing the most
substantive information from which to act.

Twelve (Minimum) Additional
Investigative Resources
Through Guarded Exchange LLC, Securus
will provide an enhanced investigative
personnel package.

H~ber It Associates Software Programming Services
Secttrus proposes to provide funding for program services provided by Huber & Associates based
on a professional fee of $125.00 per hour. On an annual basis, Securus will provide $50,000 per
year for these services or $250,000.00 over the life of the contract. This option will be provided at
no additional cost per minute.

Examples of these services are described as follows

Development of More Functional Monitoring Software
Huber & Associates needs to develop more functional monitoring software for the kiosks. The state
agency is becoming more and more reliant on the kiosks and need them to remain continuously
operational. Huber & Associates has done a great job in keeping the kiosks running, but the
numbers are growing and it is taking an increased amount of time to monitor. The state agency has
recently bought a kiosk for every wing of every housing unit with the implementation of Kiosk
Canteen Order Entry-this will be the only way to buy phone time.
Troubleshooting Phone Record Issues
If Huber & Associates encounters issues with phone records for the kiosk, time will be needed to
troubleshoot issues and getting the data back in sync.

•

Example of Programming Services Provided by Huber 8t Associates

E::) SECURUS'
~'"'"-";'"

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, loc_ All rights reserved.

195

The following table presents potential tasks that could be performed. along with expected
deliverables and example pricing for Huber & Associates programming services. Services will be
billed when a milestone is completed.
Milestonel Description

Deliverable

I
I

I Example
Fee

Analysis

•

Documentation and working notes

•
•

List of current applications

•

Interview state agency staff to plan and
define processes, inputs and outputs as
they relate to current and future kiosk
needs.

Project Overview

$550

List of future applications
Design

•

Define System Configuration
~

I/O Modules

•

Define process flow

Business Logic Modules

•
•
•

Stored Procedures
Operating System

$1100

Network Configuration
Hardware Configuration

•
•

Screen Designs

•

User Interface design of applications

$1100

•

Screen Navigation

$1650

Development
Web/Presentation Programming and
Testing
System Configuration

•
•
•

Programs

$5500

Customized Browser
Completed Configuration and diagnostic
programs

$2860

Testing and Rework
Testing and Rework

$2200

Implementation
Implementation at Central Office

•

Installation and Demo

$440

Project Management
Project Management

196

$1100

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

-----

t::l SECU_~_US.·

•

Value to the Stat4! Agency
These programming services, which will be provided by Securus (at no cost to the state) during the
life of the contract, will enable the state agency to continue to improve investigative technologies,
offender services, and additional value added services.

Throughout the life ofthe contract Securus expects that new
technologies wil1 bf:!come available and/or become appropriate for
the state agency operating environment. By earmarking dollars for
programming services, Securus can ensure that the technical
interfaces, additional software programming, and implementation
will be available to the state agency as required.

Integrated
Technology
. Added layer of call
recording analysis that no
other vendor will be
providing.

SCP OTS Word Spotting

•

Secums is proposing to provide Word Spotting at no additional per minute charge. The results of
Secums Word Spotting will be provided to Guarded Exchange for the purpose of added value to the
technology that will be deployed for the Office of Inspector. Significantly, Securus will be
deploying our Word Spotting on ALL calls made through the SCP OTS. Once the initial filtering
is completed by the Securus Word Spotting technology, calls are provide to Guarded Exchange for
additional analysis and filtering. As a result, Securus significantly enhances hath the Guarded
Exchange technology as well as the quality of the information provided to the Office of Inspector.
This is compared to other vendor's technology that may not have the architecture to efficiently
deploy the technolc)gy to monitor all calls from all locations.
The Securus Word Spotting solution was developed specifically for the corrections environment. As
an experienced innovator, Securus built and tested this technology in our development lab
using real calls placed by real offenders with feedback and direction from real investigators.
This approach ensures that the state agency will be using a premier investigative tool with the best
accuracy in the industry today.
SCP's Word Spotting features include the following components:
•

•

User-friendly interface where suspicious offenders or phone numbers can be selected for
ongoing searches.

•

Default dictionary of more than 7,500 search words, which can be customized to meet the
facility's needs, including slang and jargon not found in standard dictionaries. As security
threat groups expand their code word vocabulary and new intelligence is gained, new
keywords Can be added.

Word Spotting search engine that automatically processes offenders or phone numbers
with no additional involvement from facility staff.

•

Integrated reporting that allows users to identify calls where specified keywords were
spoken .

~ SECLJ_~_l:IS'
---

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

197

•

Unique feature that allows users to select suspicious recordings from the standard Call
Detail Report and send them through the search engine with a single mouse click.

Value to the State Agency
Securus Word Spotting will be made available to state agency investigators and will be fully
integrated with the Guarded Exchange technology. This will provide the state agency with an added
layer of call recording analysis that no other vendor will be providing. Securus Word Spotting will
be used in two ways.

Securus S-Gate User Interface
First, investigators will be able to use the Securus SCP OIS Word Spotting feature by accessing the
Securus S-Gate user interface and running reports that will highlight calls that were identified as
having the pre-determined words within the call recording. Investigators can then choose to listen
to the caU or pass them on to Guarded Exchange for further analysis.

Guarded Exchange Monitoring Technology and Call Center
At the same time, the second way the Securus SCP Word
Spotting feature will be utilized is in concert with Guarded
Exchange monitoring technology and call center resources. In
this method, Guarded Exchange will identify the call recordings
that have been highlighted in the Securus SCP OTS as having
content that is listed in the Word Spotting library and will then
further analyze the call.

Exd usive offer to
~S50uriDepa~ent

of Corrections

•

This deeper level of' analysis will consist of applying the
Exchange
Guarded Exchange technology to the call and Guarded
Exchange call center resources. If the call raises to Level 2 analysis by the Guarded Exchange call
monitoring resources, it will be further analyzed for referral to the Department of Corrections,
Office of Inspector General based on the criteria previously established.
This multiple level analysis is designed to virtually eliminate false positives and deliver the most
actionable call recordings back to the Office of Inspector General. By combining the Securus SCP
OTS Word Spotting technology with the Guarded Exchange technology and call center resources,
the Department of Corrections, Office ofInspector General can expect to review ONLY calls that
have met very stringent analysis and screening criteria prior to submission to them for review and
action. We expect that this solution will deliver the highest possible efficiencies for investigators
and create the best use of investigators time.

198

Missouri I)OC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

~ SECI,.J.~._US·

•

Prison Rape Elimination Act (PREA) and the Securus' PREA System
St:curus proposes to provide a PREA line accessible for each facility at no additional price per
minute.
The Prison Rape Elimination Act (PREA) is a United States federal law regarding the sexual assault
of prisoners. The bill was signed into law on September 4,2003 and was supported by a broad base
of activists, lobbyists, and organizations. 1 PREA addresses the problem of sexual violence in U.S.
prisons. Major provisions ofthe Act include:
•

National standards to prevent, detect, reduce, and punish offender sexual abuse

•

Gathering and releasing information regarding prison rape incidents

•

Awarding funds to help state and local governments implement the Act

,
"Our working relationship with Securus goes back many years, and I learned long ago that offender
telephone service is only the tip of the iceberg when it comes to the vast expertise in the Securus corrections
solutions toolbox. One prime example is the advice and assistance Securus provided in implementing our
PREA camera and crime hotline system in seeking solutions to the PREA mandates."

•

Robyn Sc:hmalenberger, Warden North Dakota State Penitentiary (March, 2011)

The Securus Solution
The Securus PREA systenl enables an anonymous two-way communication between offenders and
investigators or other correctional staff in the following manner:

•

Offenders - Securus' PREA system provides a secure and confidential method for
reporting information about criminal activity-before or after a crime has taken place.

•

Facilities - Securus' PREA system provides a highly flexible and configurable solution
for gathering crucial evidence to support prison rape investigations and prevent these
crimes.

How it Works
Offenders that want to report criminal activity can leave anonymous messages for correctional staff
by calling into the PREA system and leaving a message. The recorded message is automatically time
stamped and dated by the system. Additionally, the offender has the ability to call into the system
after leaving a message and listen to the PREA investigator's messages.

To maintain anonymity, the system generates a random and anonymous mailbox number for the
offender and correctional staff to use. Both parties communicate through this mailbox using
random message IDs instead of their normal IDs. This ensures that both parties maintain complete
anonymity.

•

~ SEC""~US·
_ _ .-..

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

199

Comprehensive Capabilities
Securus' PREA system provides comprehensive capabilities that support investigations, while
providing offenders with a secure and confidential method for reporting criminal activity. The
following table provides highlighted.

Highlighted Capabilities
I

I Capability

Means to a Correctional Facility

Highly Configurable System Provisioning
Secums' PREA system is highly configurable.
Provisioning can be configured to support the
following:

•
•

. Flexible configuration options allow Securus to
customize system provisioning to meet the
unique needs of each facility.

This enables the facility to develop and promote a
custom crime prevention program within their
Allow multi-site facilities to enable or disable
facility and externally for their community,
access to the system by site
, engaging a broader audience for improved
Permit offender access to the system with or ! awareness and participation.
without a PIN; or with or without a pass code
[t also increases the accountability, safety, and
Require an offender to dial a phone number
security of facility personnel, offenders, and the
or bypass code such as *1234 to access the
public.
system
Support custom branding

•

Enable or dbable a pre-recorded
announcement

•

Specify mailbox code and length

•

Set a limit for the message duration
Highly Configurable Security Privileges

Through S-Gate authorized correctional officers
are able to configure and control security
privileges. For example, security roles are
configurable to allow certain users' rights to
search, view,listen, or download the following:

•
•

Iand security privileges, administrators are rights
With a superior level of control over usage
I

empowered to ensure the safety and security of
all parties involved in reporting or investigating
PREA crimes-including offenders, facility staff,
and the public.

Messages left by an offender
Messages left by the public

•

Reply messages left by an investigator
Also, authorized officers have the ability to add
their notes to a specific message, apply a
tracking number for an on-going investigation,
and flag notes as private or shared.

I
I

Flexible Recording Options
The Securus' PREA system also provides flexible
recording options that enhance investigative

200

By allowing two flexible recording options,
officers are able to tailor system functionali!y to

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

E::l SECl,J~._US.-

•

Capability

Means to a Correctional Facility

capabilities.
These include the following recording
configuration options:
• Message playback - records the portion of
the call that includes the message left by the
offender

I meet the needs oftheir specific investigation.

For example, the recording playback option is a
helpful configuration for investigations where
bullying is suspected.
In this instance, if an offender is "bullied" into
, making a PREA call, the system records all activity
• Recording playback - records the entire call that occurs once the phone is off-hook (including
background conversations leading up to the call,
including the moment the offender picks up
during, and after the message is left) revealing
the phone to the moment the offender hangs
important information critical to the
up
investigation.
I

Optional Informant Line

•

Securus' PREA offering can also be configured as
, an anonymous informant line that enables a
· secure, "live" conversation between an offender
· and a PREA investigator.
Since these calls are anonymous, certain SCP
features that identify offenders are disabled,
such as Voice Biometrics and PINs.
: Also, all recorded call data is protected from
· unauthorized access, allOWing only those officers
with approved security privileges the ability to
obtain call records.

Sometimes, a confidential and secure "live"
conversation between an offender and a specific
investigator is more effective and reassuring than
leaving an anonymous recorded message.
With access to a more personal method for
reporting criminal activity. offenders may choose
to report a crime when they otherwise would not
This further supports the overall effectiveness of
the facility's crime prevention program.

Officer Check In
The Officer Check-In feature ofSCP enables staff to use an offender telephone within the housing
unit to document the location, date, and time of their contact with the offender-housing unit or cell.
Each officer will simply lift the receiver of any offender telephone; enter his or her unique Officer
Check-In prN and record observations during their rounds. At the end of their rounds, the
authorized users will have the ability to search Officer Check-In calls, as well as accounts providing
exact date and time of entry into each cell location as well as playback of the recorded conversation
of any observations during their rounds.

•

For staff convenience, the Officer Check-In feature is always active regardless ifthe telephone set is
automatically programmed to be off during their rounds. However, manual cutoff switches are
required to be on to enable connectivity between the telephone and the SCPo SCP is quite flexible in
allowing officers to "check in" from any telephone. Each officer is provided a unique PIN as well as a
personalized mailbox to record an observation during duty rounds. All information can be obtained
simply by generating a report for a single officer PIN or a group of officers by selecting Officer
Check-In report module. Once the report is generated, personalized messages can be retrieved by
authorized personnel from any workstation with access to the S-Gate secure Website.

~ SECU.~L!S·
......- -

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

201

This can all be done without the officer carrying an ancillary tool that needs to be charged,
exchanged with other officers, or could be lost. This can be used in critical areas such as
administrative segregation, sUicide watch, or as a daily supervision tool throughout the entire
facility. This feature increases staff productivity and reduces time for supervisory staff
The following Officer Check-In tracking report is available:

Officer Check-In Report
Proprietary and Confidential

sd:P

"00"0'0-

o
-""-

~3l5[cu<lUS

........

... ~.

......-~.- ~

~"'l--' ,s-.-IPHWI'"

o-c- ell.eIi" .................
_ -,.. __ , _ _ _ _ _----IL~c~us:::to~m:::jz:ab:::::le:.:Se=a::.::rc;:,:h.::Cr:.::ite=ria::......J
..:.~

.............- 4-.
_ •• l"'!".'.:nll:" _____
....

Replay Recorded Officer

Check-in Message

=-.
- . ==-.---.,. .-.-:t - ===. :
.
~..A...........

. . . . 1IIIBiiof

~JYn.t

.:-.- -" .~~:':;':
.--~.=~~
-,.. -.--;;;'io

...tUD"

.........1)

-~.~~:--

..,1......... . . . . . . . . . "
...
.~
:.12.

--."":"" ..... _ ..."n

•

....

-.~~-~~

.. t·, ............. .......-.....

u ........

• .1"l1li1

"_tal ...... --,.-0-

.. _ - -.......- ~-- - - _ ...~ ......~.-.-

•

. . . . . . . . . . .....

... __ .- <-'.- .•

III

Value to State Agency

Securus understands that corrections environments are extremely litigious and must operate
consistently 24x7x365 days a year. The documentation that is required in order to demonstrate
compliance with ACA accreditation, litigation due to injury, medical care, suicide, and death, is
extremely time consuming, demanding, and the need for accuracy is paramount-Officer Check-In
can help.

202

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011

E::l SECl)RUS......--

•

3. Contractual Provisions and
Requirements
This section oj the RFP includes contractual requirements and provisions that will govern the contract
after RFP award. The contents o/this section include mandatory provisions that must be adhered to by
the state and the contractor unless changed by a contract amendment. Response to this section by the
offeror is not necessary as all provisions are mandatory.

3.1

Contract:

3.1.1

•

A binding contract shall consist of: (1) the RFP, amendments thereto, and any Best and Final
Offer (BAFO) request(s) with RFP changes/additions, (2) the contractor's proposal including
any contractor BAFO response(s), (3) clarification of the proposal, if any, and (4) the Division
of Purchasing and Materials Management's acceptance of the proposal by "notice of award". All'
Exhibits and Attachments included in the RFP shall be incorporated into the contract by
reference .
a. A notice of award issued by the State of Missouri does not constitute an authorization for
shipment of equipment or supplies or a directive to proceed with services. Before providing
equipment, supplies andlor services for the State of Missouri, the contractor must receive a
properly authorized purchase order or other fonn of authorization given to the contractor at
the discretion of the state agency.

Securus has read, agrees, and complies.

b. The contract expresses the complete agreement of the parties and performance shall be
governed solely by the specifications and requirements contained therein.

Securus bas read, agrees, and complies.

c. Any change to the contract, whether by modification and/or supplementation, must be
accomplished by a fonnal contract amendment signed and approved by and between the duly
authorized representative of the contractor and the Division of Purchasing and Materials
Management prior to the effective date of such modification. The contractor expressly and
explicitly understands and agrees that no other method andlor no other document, including
correspondence, acts, and oral communications by or from any person, shall be used or
construed as an amendment or modification to the contract.

•

t::l SEClJI3YS'
.......- -

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

203

3.2

Contract Period:

3.2.1

Securus has read, agrees, and complies.

3.3

Price:

3.3.1

Title:

3.4.1

All price:; shall be as indicated on the Pricing Page. The state shall not pay nor be liable for any
other additional costs including but not limited to taxes, shipping charges, insurance, interest,
penalties, teonination payments, attorney fees, liquidated damages, etc.

Securus has read, agrees, and complies.

3.4

Title to any equipment required by the contract shall be held by and vested in the contractor. The
State of Missouri shall not be liable in the event ofloss, incident, destruction, theft, damage, etc.,
for the leased equipment including, but not limited to, devices, wires, software, technical
literature, etc. It shall be the contractor's sole responsibility to obtain insurance coverage for such
loss in an amount that the contractor deems appropriate.

•

Securus has read, agrees, and complies.

3.5

Liabilities:

3.5.1

The original contract period shall be date of award through five years, The contract shall not
bind, nor purport to bind, the state for any contractual commitment in excess of the original
contract period. The Division of Purchasing and Materials Management shall have the right, at
its sole option, to renew the contract for two additional one-year periods, or any portion thereof.
In the ev(mt the Division of Purchasing and Materials Management exercises such right, all
tcons and conditions, requirements and specifications of the contract, including prices, shall
remain the same and apply during renewa] periods.

The con1ractor shall agree that the State of Missouri shall not be responsible for any liability
incurred by the contractor or the contractor's employees arising out of the ownership, selection,
possession, leasing, rental, operation, control, use, maintenance, delivery, return, andlor
installation of equipment provided by the contractor, except as otherwise provided in the
contract.

Securus has read, agrees, and complies.

204

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. All rights reserved.

t:J SECURUS'
::....;..--

•

3.6

Contractor Liability:

3.6.1

•

Securus has read, agrees, and complies.

3.6.2

•

The contractor shall not be responsible for any injury or damage occurring as a result of any
negligent act or omission committed by the State of Missouri, including its agencies, employees,
and assignees.

Securus has read, agrees, and complies .

3.6.3

The contractor shall be responsible for any and all personal injury (including death) or property
damage as a result of the contractor's negligence involving any equipment or service provided
under the tenus and conditions, requirements and specifications of the contract. In addition, the
contractor assumes the obligation to save the State of Missouri, including its agencies,
employees, and assignees, from every expense, liability, or payment arising out of such
negligent act. The contractor also agrees to hold the State of Missouri, including its agencies,
employees, and assignees, harmless for any negligent act or omission committed by any
subcontractor or other person employed by or under the supervision of the contractor under the
terms of the contract.

Under no circumstances shall the contractor be liable for any of the following: (I) third party
claims against the state for losses or damages (other than those listed above) or (2) economic
consequential damages (incluqing lost profits or savings) or incidental damages, even if the
contractor is informed of their possibility.

Securus has read, agrees, and complies.

3.7
3.7.1

Termination:
The Division of Purchasing and Materials Management reserves the right to terminate the
contract at any time, for the convenience of the State of Missouri, without penalty or recourse,
by giving written notice to the contractor at least thirty (30) calendar days prior to the effective
date of such termination. In the event of termination pursuant to this paragraph, all documents,
data, reports, supplies, equipment, and accomplishments prepared, furnished or completed by the
contractor pursuant to the terms of the contract shall, at the option of the Division of Purchasing
and Materials Management, become the property of the State of Missouri. The contractor shall
be entitled to receive compensation for services andlor supplies delivered to and accepted by the
State of Missouri pursuant to the contract prior to the effective date of termination.

'" Securus has read, agrees, and complies .

•

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. A" rights reserved.

205

3.8

Liquidated Damages:

3.8.1

Securus has 'read, agrees, and complies.

3.8.2

•

The contractor shall understand that the liquidated damages described herein shall not be
construed as a penalty.

Securus has read, agrees, and complies.

3.8.5

The contractor shall also agree and understand that such liquidated damages shall be paid by the
contractor as a direct payment to the state agency.

Securus has read, agrees, and complies.

3.8.4

In the event that the contractor fails to provide for ongoing accessibility to the system, including
all hardware and software through the life of the contract, the contractor shall be assessed
liquidated damages in the amount of $500.00 for each twenty-four (24) hour period thereafter in
which thl! identified requirement is not completed.

Securus has read, agrees, and complies.

3.8.3

The contractor shall agree and understand that the provision of offender telephone system in
accordance with the requirements and delivery schedule stated herein is considered critical to the
efficient operations ofthe state agency. However, since the amount of actual damages would be
difficult to establish in the event the contractor fails to comply with the requirements and
delivery schedule, the contractor shall agree and understand that the amount identified below as
liquidated damages shall be reasonable and fair under the circumstances.

The contractor shall agree and understand that all assessments ofliquidated damages shall be
within the discretion of the State of Missouri and shall be in addition to, not in lieu of, the rights
of the State of Missouri to pursue other appropriate remedies.

Securus has read, agrees, and complies.

206

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technolosies, Inc. All rights reserved.

t::l SECI,JRUS'
~'--

•

3.9

Subcontractors:

3.9.1

•

Any subcontracts for the products/services described herein must include appropriate provisions
and contractual obligations to ensure the successful fulfillment of all contractual obligations
agreed to by the contractor and the State of Missouri and to ensure that the State of Missouri is
indemnified, saved, and held harmless from and against any and all claims of damage, loss, and
cost (including attorney fees) of any kind related to a subcontract in those matters described in
the contract between the State of Missouri and the contractor. The contractor shall expressly
understand and agree that he/she shall assume and be solely responsible for all legal and
financial responsibilities related to the execution of a subcontract. The contractor shall agree and
understand that utilization of a subcontractor to provide any of the products/services in the
contract shall in no way relieve the contractor of the responsibility for providing the
products/services as described and set forth herein. The contractor must obtain the approval of
the State of Missouri prior to establishing any new subcontracting arrangements and before
changing any subcontractors. The approval shall not be arbitrarily withheld.

Securus has read, agrees, and complies.

3.9.2

Pursuant to subsection 1 of section 285.530, RSMo, no contractor or subcontractor shall
knowingly employ, hire for employment, or continue to employ an unauthorized alien to
perform work within the state of Missouri. In accordance with sections 285.525 to 285.550,
RSMo, a general contractor or subcontractor of any tier shall not be liable when such contractor
or subcontractor contracts with its direct subcontractor who violates subsection I of section
285.530, RSMo, if the contract binding the contractor and subcontractor affinnatively states that
a. the direct subcontractor is not knowingly in violation of subsection 1 of section 285.530,
RSMo, and
b. shall not henceforth be in such violation and
c. the contractor or subcontractor receives a sworn affidavit under the penalty of perjury
attesting to the fact that the direct subcontractor's employees are lawfully present in the
United States.

•

Securus has read, agrees, and complies.

3.10
3.10,1

•

Contractor's Personnel:
The contractor shall only utilize personnel authorized to work in the United States in accordance
with applicable federal and state laws. This includes but is not limited to the Illegal Immigration
Reform and Immigrant Responsibility Act (IIRlRA) and INA Section 274A.

Securus has read, agrees, and complies.

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

207

3.1 0.2

Securus has read, agrees, and complies.

3.10.3

If the contractor is found to be in violation of this requirement or the applicable state, federal and
local law!; and regulations, and if the State of Missouri has reasonable cause to believe that the
contractor has knowingly employed individuals who are not eligible to work in the United
States, thl~ state shall have the right to cancel the contract immediately without penalty or
recourse .wd suspend or debar the contractor from doing business with the state. The state may
also withhold up to twenty-five percent of the total amount due to the contractor.

The contractor shall agree to fully cooperate with any audit or investigation from federal, state,
or local 1,1W enforcement agendes.

Securus has read, agrees, and complies.

3.10.4

If the contractor meets the definition of a business entity as defined in section 285.525, RSMo,
pertaining to section 285.530, RSMo, the contractor shall maintain enrollment and participation
in the E-Verify federal work authorization program with respect to the employees hired after
enrollment in the program who are proposed to work in connection with the contracted services
included herein. If the contractor's business status changes during the life of the contract to
become a business entity as defined in section 285.525, RSMo, pertaining to section 285.530,
RSMo, then the contractor shall, prior to the performance of any services as a business entity
under th(: contract:

•

(1) Enroll and participate in the E-Verify federal work authorization program with respect to the
employees hired after enrollment in the program who are proposed to work in connection
with the services required herein; AND
(2) Provide to the Division of Purchasing and Materials Management the documentation
required in the exhibit titled, Business Entity Certification, Enrollment Documentation. and
Affidavit of Work Authorization affirming said company's/individual's enrollment and
participation in the E-Verify federal work authorization program; AND
(3) Submit to the Division of Purchasing and Materials Management a completed, notarized
Affidavit of Work Authorization provided in the exhibit titled, Business Entity Certification,
Enrollment Documentation, and Affidavit of Work Authorization.

Securus has read, agrees, and complies.

3.10.5

In accordance with subsection 2 of section 285.530, RSMo, the contractor should renew their
Affidavit of Work Authorization annually. A valid Affidavit of Work Authorization is necessary
to award any new contracts.

Securus has read, agrees, and complies.

208

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

t::l SECI)~US'

•

3.11
3.11.1

Participation by Other Organizations:
The contractor must comply with any Organization for the Blind/Sheltered Workshop and/or
Minority Business EnterpriselWomen Business Enterprise (MBE/WBE) participation levels
committed to in the contractor's awarded proposal.
a. The contractor shall prepare and submit to the Division of Purchasing and Materials
Management a report detailing all payments made by the contractor to Organizations for the
Blind/Sheltered Workshops andlor MBEfWBEs participating in the contract for the reporting
period. The contractor must submit the report on a monthly basis, unless otherwise
determined by the Division of Purchasing and Materials Management.

Securus has read, agrees, and complies.

h. The Division of Purchasing and Materials Management will monitor the contractor's
compliance in meeting the Organizations for the Blind/Sheltered Workshop participation
levels committed to in the contractor's awarded proposal. The Division of Purchasing and
Materials Management in conjunction with the Office of Equal Opportunity (OEO) will
monitor the contractor's compliance in meeting the MBEIWBE participation levels
committed to in the contractor's awarded proposal. If the contractor's payments to the
participating entities are less than the amount committed, the state may cancel the contract
and/or suspend or debar the contractor from participating in future state procurements, or
retain payments to the contractor in an amount equal to the value of the participation
commitment less actual payments made by the contractor to the participating entity. If the
Division of Purchasing and Materials Management determines that the contractor becomes
compliant with the commitment, any funds retained as stated above, will be released.

•
•

•

Securus has read, agrees, and complies.

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
.CO 2011 Securu5 Technologies, Inc. All rights reserved.

209

c. If a pal1icipating entity fails to retain the required certification or is unable to satisfactorily
perfonn, the contractor must obtain other certified MBEfWBEs or other organizations for the
blind/sheltered workshops to fulfill the participation requirements committed to in the
contractor's awarded proposaL
1)

The contractor must obtain the written approval of the Division of Purchasing and
Materials Management for any new entities. This approval shall not be arbitrarily
withheld.
If the contractor cannot obtain a replacement entity, the contractor must submit
documentation to the Division of Purchasing and Materials Management detailing all
efforts made to secure a replacement. The Division of Purchasing and Materials
Management shall have sole discretion in detennining if the actions taken by the
contractor constitute a good faith effort to secure the required participation and whether
the contract will be amended to change the contractor's participation commitment.

Securus has :read, agrees, and complies.
d. Within thirty days of the end of the original contract period, the contractor must submit an
affidavit to the Division of Purchasing and Materials Management. The affidavit must be
signed by the director or manager of the participating Organizations for the Blind/Sheltered
Workshop verifying provision of products and/or services and compliance of all contractor
payments made to the Organizations for the Blind/Sheltered Workshops. The contractor may
use the affidavit fonn available on the Division of Purchasing and Materials Management's
website at http://oa.mo,gov/purch/vendor.htmior another affidavit fonn providing the same
infomlation.

Securus has read, agrees, and complies.

3.12
3.12.1

•

Assignment:
The contractor shall not transfer any interest in the contract, whether by assignment or
othelWise, without the prior written consent of the Division of Purchasing and Materials
Management.

Securus has read, agrees, and complies.

3.13

Performance Security Deposit:

ItEYISEo:PERlt\MENOMENTj#oo
3.13.1

210

The contractor must furnish a perfonnance security deposit annually for the duralion ofthe
contract in the form of an original bond issued by a surety company authorized to do business in
the State of Missouri (no copy or facsimile is acceptable), check, cash, bank draft, or irrevocable
letter of credit to the Office of Administration, Division of Purchasing and Materials
Management within thirty (30) days after award of the contract and prior to performance of

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

tDsECURYS'

---

•

service under the contract or any installation of equipment. The perfonnance security deposit
must be made payable to the State of Missouri in an amount of $200,000. The contract number
and time period covered by the performance security deposit must be specified on the
performance security deposit. In the event the Division of Purchasing and Materials
Management exercises an option to renew the contract for an additional period, the contractor
shall maintain the validity and enforcement of the security deposit for the said period, pursuant
to the provisions of this paragraph, in an amount stipulated at the time of contract renewal, not to
exceed the total contract price for the option period.

Securus has read, agrees, and complies.

3.14
3.14.1

•

Inventions, Patents, and Copyrights:
The contractor shall report to the state promptly and in reasonable written detail, each notice or
claim of patent Of copyright infringement based on the perfonnance of the contract of which the
contractor has knowledge.

Securus has read, agrees, and complies.

3.14.2

The state agrees that the contractor has the right to defend or at its option to settle, and the
contractor agrees to defend at its own expense or at its option to settle, any claim, suit or
proceeding brought against the state on the issue of infringement of any United States patent or
copyright by any product, or any part thereof, supplied by the contractor to the state under this
agreement. The contractor agrees to pay, subject to the limitations hereinafter set forth in this
paragraph, any final judgment entered against the state on such issue in any suit or proceeding
defended by the contractor. The state agrees that the contractor at its sole option shall be relieved
of the foregoing obligations unless the state notifies the contractor promptly in writing of any
such claim, suit, or proceeding, and at the contractor's expense, gives the contractor proper and
full infonnation needed to settle andlor to defend any such claim, suit, or proceeding. If the
product, or any part thereof, furnished by the contractor to the state becomes, or in the opinion of
the contractor may become, the subject of any claim, suit, or proceeding for infringement of any
United States patent or copyright, or in the event of any adjudication that such product or part
infringes any United States patent or copyright, or if the use, lease, or sale of such product or
part is enjoined, the contractor may, at its option and its expense: (1) procure for the state the
right under such patent or copyright to use, lease, or sell as appropriate such product or part, or
(2) replace such product or part with other product or part suitable to the state, or (3) suitably
modify such product or part, or (4) discontinue the use of such product or part and refund the
aggregated payments and transportation costs paid therefore by the state, less a reasonable sum
for use and damage. The contractor shall have no liability for any infringement based upon: (I)
the combination of such product or part with any other product or part not furnished to the state
by the contractor, or (2) the modification of such product or part unless such modification was
made by the contractor, or (3) the use of such product or part in manner for which it was not
designed .

t::> SECU~l)S'
_-.~

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

211

'" Securus has read, agrees, and complies.

3.14.3

Securus has read, agrees, and complies.

3.15
3. J 5.1

3.16.1

The c:ontractor shall understand and agree that the State of Missouri cannot save and hold
harmless and/or indemnify the contractor or employees against any liability incurred or arising
as a result of any activity ofthe contractor or any activity of the contractor's employees related to
the Contractor's performance under the contract. Therefore, the contractor must acquire and
maintain adequate liability insurance in the formes) and amount(s) sufficient to protect the State
of Missouri, its agencies, its employees, its clients, and the general public against any such loss,
damage and/or expense related to hislher performance under the contract. The insurance shall
include an endorsement that adds the State of Missouri as an additional insured.

•

Contractor Status:
The (:ontractor represents himself or herself to be an independent contractor offering such
services to the general public and shall not represent himselflherself or hislher employees to be
an employee of the State of Missouri. Therefore, the contractor shall assume all legal and
financial responsibility for taxes, FICA, employee fringe benefits, workers compensation,
employee insurance, minimum wage requirements, overtime, etc., and agrees to indemnify, save,
and hold the State of Missouri, its officers, agents, and employees, hannless from and against,
any and all loss; cost (including attorney fees); and damage of any kind related to such matters.

Securus has read, agrees, and complies.

3.17
3.17.1

InsurancE-:

Securus has read, agrees, and complies.

3.16

The I;:ontractor shall not be liable for any cost, expense, or compromise, incurred or made by the
state in conjunction with any issue of infringement without the contractor's prior written
authQrization. The foregoing defines the entire warranty by the contractor and the exclusive
remedy of the state with respect to any alleged patent infringement by such product or part.

Coordination:
The contractor shall fully coordinate all contract activities with those activities of the state
agency. As the work of the contractor progresses, advice and information on matters covered by
tbe contract shall be made available by tbe contractor to the state agency or the Division of
Purchasing and Materials Management throughout the effective period of the contract.

Securus has read, agrees, and complies.

212

Missouri DOC RFP No. 82211019 for an Offender Telephone System
© 2011 5ecurus Technologies, Inc. All rights reserved.

t;:)

SECU~.uS·
.......'---

•

3.18

Property of State:

REVisED PER AMENDMENT #001
3.18.1

Securus has read, agrees, and complies.

3.19

Substitution of Personnel:

3.19.1

•

The contractor agrees and understands that the State of Missouri's agreement to the contract is
predicated in part on the utilization of the specific key individua1(s) andJorpersonnel
qualifications identified in the proposal. Therefore, the contractor agrees that no substitution of
such specific key individual(s) and/or personnel qualifications shall be made without the prior
written approval of the state agency. The contractor further agrees that any substitution made
pursuant to this paragraph must be equal or better than originally proposed and that the state
agency's approval of a substitution shall not be construed as an acceptance ofthe substitution's
performance potential. The State of Missouri agrees that an approval of a substitution will not be
unreasonably withheld.

Securns has read, agrees, and complies.

Transition:

3.20
3.20.1

All documents, data, reports, call records, PIN cards, and accomplishments prepared, furnished,
or completed by the contractor pursuant to the terms of the contract shall become the property of
the State of Missouri. Upon expiration, termination, or cancellation of the contract, said items
shall become the property of the State of Missouri.

Upon award of the contract, the contractor shall work with the state agency and any other
organizations designated by the state agency to ensure an orderly transition of services and
responsibilities under the contract and to ensure the continuity of those services required by the
state agency.

Securus has read, agrees, and complies.

Securus·will ensure an orderly transition of services and responsibilities under the contract and
ensure the continuity of services required by the State of Missouri.
Huber & Associates has been doing business with the State of Missouri for 2S years. We have been
working side-by-·side with MODOC for most of these years and have gained knowledge of their
systems that is invaluable to ensuring a successful transition.
Huber & Associates began its relationship with MODOC by selling and supporting the Department's
production server. Huber & Associates has expanded this relationship over the years by providing
the Department with a Y2K compliant pOint of sale system, the Info/\ Mate Kiosk System, the Release
System, the Debt Collection System. the Offender Payroll System, the Inmate Revolving Fund

•

SECURUS'
:w:;.:....:..

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

213

Collections System, the Savings Bond System, the Batch Processing System, the Offender
Correspondence System. Huber & Associates has also supported the inmate banking system.
For the last ten years, Huber & Associates has provided support for the offender telephone system.
This support has included providing all the interfaces between the offender telephone system and
the MODOC inmate banking, offender management, point of sale, and kiosk systems to enable the
implementation of debit calling and viewing of offender call history. This support has also included
PIN administration and problem resolution related to interfaces to the offender telephone system.
By partnering with Huber & Associates, Securus is ensuring a seamless and orderly transition for
debit calling, PIN administration, and point of sale and kiosk integration.

3.20.2

Securus has read, agrees, and complies.

3.20.3

•

Upon expiration, t~rmination, or cancellation of the contract, the contractor shall assist the state
agency to ensure an orderly and smooth transfer of responsibility and continuity of those
services required under the terms of the contract to an organization designated by the state
agency.

Securus has read, agrees, and complies.

3.20.5

The contractor shall remove all of the contractor's owned equipment at the conclusion of the
contract in a manner that shall allow the reuse of the wire distribution.

Securus has read, agrees, and complies.

3.20.4

The contractor shall transfer the call recording and detail data from the contractor provided
storage devices in an electronic format acceptable to the state agency within sixty (60) days of
the conclusion of the contract.

The contractor shall deliver, FOB destination, all records, documentation, reports, data,
recommendations, or printing elements, etc., which were required to be produced under the
terms of the contract to the state agency andlor to the state agency's designee within seven (7)
days after receipt of the written request in a format and condition tbat are acceptable to the state
agency.

Securus has read, agrees, and complies.

3.20.6

214

The contractor shall discontinue providing service or accepting new assignments under the terms
of the contract, on the date specified by the state agency, in order to ensure the completion of
such service prior to the expiration of the contract.

SECVI3US"
.......""-

•

Securus has read, agrees, and complies.

3.20.7

3.21

Confidentiality and Background Checks of Contractor Staff:

3.21.1

•

If required by the state agency, the contractor and any required contractor personnel must sign
specific documents regarding confidentiality, security, or other similar documents upon request
(See Attachment #2). Failure of the contractor and any required personnel to sign such
documents shall be considered a breach of contract and subject to the cancellation provisions of
this document.

Securus has read, agrees, and complies.

3.21.3

The contractor shall agree and understand that all discussions with the contractor and all
information gained by the contractor as a result of the contractor's perfonnance under the
contract shall be confidential and that no reports, documentation, or material prepared as
required by the contract shall be released to the public without the prior written consent of the
state agency.

Securns has read, agrees, and complies.

3.21.2

If requested in writing via formal contract amendment, the contractor shall agree to continue
providing any part or all of the services in accordance with the terms and conditions,
requirements and specifications of the contract for a period not to exceed 180 calendar days after
the expiration, termination or cancellation date of the contract for a price not to exceed those
prices set forth in the contract.

Additionally, contractor staff may be required to provide information to department staff for
background investigation purposes. The state agency shall have the sole discretion to prohibit
proposed contractor staff from performing the contractor tasks and responsibilities based on
results of the background investigations.

Securus has read, agrees, and complies.

3.22

Substitutions:

,'REVISED.PER AMENDl\1ENT #001
3.22.1

•

The contractor shall not substitute any item(s) that has been awarded to the contractor without
the prior written approval of the Division of Purchasing and Materials Management. Any
product substitution must be of equal or better functionality. Product substitutions must not have
an impact on the contractor's pricing.

Securus has read, agrees, and complies.

t:.:> SECUBUS'
-

.:.0:0.;. _ _ •

215

3.23
3.23.1

Contract Monitoring:
The state agency reserves the right to monitor the contract throughout the effective period of the
contract to ensure financial and contractual compliance. lfthe state agency detennines the
contractor to be at high-risk for non-compliance, the state agency shall have the right to impose
special conditions or restrictions. Written notification will be provided to the contractor of the
detennination of high-risk and of any special conditions or restrictions to be imposed. The
specia1 cODdhioDs or restrictions may mdlJde, but not limited to, those conditions specified
below.
a. Requiring additional, more detailed financial reports or other documentation;
b. Additional contract monitoring;
c. Requiring the contractor to obtain technical or management assistance; ancflor
d. Establishing additional prior approvals from the state agency.

Securus has read, agrees, and complies.

•

216

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System

~ SECUI3~S·

.-0..._

•

4. Proposal Submission Information
and Requirements
This section o/the RFP includes information and instructions to the offeror that are integral to vendors
offering a proposal. The contents of this section are informational and instructional. Many ofthe
instructional provisions require certain actions by the vendor in offering a proposal.

Preparation and Submission of Proposals:
4.1.1

•

ELECTRONIC SUBMISSION OF PROPOSALS THROUGH THE ON-LINE
BIDDINGNENDOR REGISTRATION SYSTEM WEBSITE IN NOT AVAILABLE FOR
THISRFP.

Securus has read, agrees. and complies .

4.1.2

Conciseness/Completeness of Proposal: It is highly desirable that the offeror respond in a
complete, but concise manner. It is the offeror's sole responsibility to submit information in their
proposals as it relates to the evaluation categories. The State of Missouri is under no obligation
to solicit such information if it is not included in the offeror's response. The offeror's failure to
submit such information may cause an adverse impact on the evaluation of their proposal.
Unnecessary information should be excluded from the offeror's proposal.
a. Offerors should limit their proposal's contents only to items that provide substance, quality of
content, and clarity of information. However, offerors are cautioned that their failure to
provide adequate information to completely address the specified evaluation criteria will at
least result in minimal subjective consideration.

Securus has read. agrees, and complies.

4.1.3

•

Proposal Copies: The offeror's proposal should include an original document, plus seven (7)
copies for a total of eight (8) documents. In addition, for each copy provided, the offeror should
include one (1) complete electronic copy of their proposal in Microsoft compatible format or in
.pdfon CD(s) or flash drive(s).

SecuTus has read. agrees, and complies.

a. The offeror should ensure all copies and all media are identical to the offeror's hardcopy
original proposal. In case of a discrepancy. the original hardcopy proposal document shall
govern. Unless the offeror specifically alerts the State of Missouri that additional proposal

t;:l; SECl)~l)S'
...:.,;:...;......

217

information is contained in electronic media submitted with the offeror's original proposal, it
shall not be the responsibility of the State of Missouri to ensure that all proposal information
submitted on media format is reviewed for evaluation consideration.

•

Securus has read, agrees, and complies.

b. The front cover of the original hard copy proposal should be labeled "original" and the front
cover of all copies should be labeled "copy."

Securus has read, agrees, and complies.

c. Both the original and the copies should be printed on recycled paper and double sided. All
proposals and copies should minimize or eliminate the use of non-recyclable materials such
as plastic report covers. plastic dividers. vinyl sleeves and binding.

Securus has read, agrees, and complies.

4.1.4

•

Securus has read, agrees, and complies.

4.1.5

Imaging Ready: Except for any portion of a proposal qualifying as proprietary or confidential as
determined by the Division of Purchasing and Materials Management as specified above, after a
contract is executed or all proposals are rejected, all proposals are scanned into the Division of
Purchasing and Materials Management imaging system. The scanned infonnation will be
available for viewing through the Internet from the Division of Purchasing and Materials
Management Public Record Search system. Therefore, the offeror is advised not to include any
infonnation in the proposal that the offeror does not want to be viewed by the pUblic, including
personal identifying information such as social security numbers. In preparing a proposal, the
offeror should be mindful of document preparation efforts for imaging purposes and storage
capacity that will be required to image the proposal and should limit proposal content to items
that provide substance, quality of content, and clarity of information.

Open Records: Pursuant to section 610.021, RSMo, the offeror's proposal shall be considered
an open record after a contract is executed or all proposals are rejected. The offeror shall not
submit the entire proposal as proprietary or confidential. The offeror may submit a part of the
proposal as confidential, but only if the proprietary or confidential nature of the material is
provided for in section 610.021, RSMo. Proprietary or confidential portions of the offeror's
proposal allowed by the statute need to be separated, sealed, and clearly marked as confidential
within the offeror's proposal. Also, the offeror should provide adequate explanation of what
qualifies the material to be held as confidential pursuant to the provisions of section 610.021,
RSMo.

Securus has read, agrees, and complies.

218

[f) SECU,FI_'!_S'

•

4.1.6

Compliance with Terms and Conditions:
a. The offeror is cautioned when submitting pre-printed terms and conditions or other type
material to make sure such documents do not contain other terms and conditions which
conflict with those of the RFP and its contractual requirements. The offeror agrees that in the
event of conflict between any of the offeror's terms and conditions and those contained in the
RFP, that the RFP shaH govern. Taking exception to the State's terms and conditions may
render an offeror's proposal unacceptable and remove it from consideration for award.

Securus has read, agrees, and complies.

b. Offerors are cautioned that the State of Missouri will not award a non-compliant proposal
and, as a result, any offeror indicating non-compliance with any requirements, terms,
conditions and provisions of the RFP will be eliminated from further consideration for award
unless the State exercises its sole option to competitively negotiate the respective proposal(s)
and the offeror resolves the noncompliant issues.

•

Securus has read. agrees, and complies.

4.1.7

Business Compliance: The offeror must be in compliance with the laws regarding conducting
business in the State of Missouri. The offeror certifies by signing the signature page of this
original document and any amendment signature page(s) that the offeror and any proposed
subcontractors either are presently in compliance with such laws or shall be in compliance with
such laws prior to any resulting contract award. The offeror shall provide documentation of
compliance upon request by the Division of Purchasing and Materials Management. The
compliance to conduct business in the state shall include but may not be limited to:
a. Registration of business name (if applicable)
b. Certificate of authority to transact business/certificate of good standing (if applicable)
c. Taxes (e.g., city/county/state/federal)
d. State and local certifications (e.g., professions/occupations/activities)
e. Licenses and permits (e.g., city/county license, sales pennits)
f. Insurance (e.g., worker's compensation/unemployment compensation)

Securus has read, agrees, and complies.

4.1.8

•

Foreign Vendors: If you are a foreign company and do not have an Employer Identification
Number assigned by the United States Internal Revenue Service (IRS), you will need to 1)
complete the appropriate IRS W-8 form (found on the www.irs.gov website), 2) complete a State
of Missouri Vendor Input Form located at www.oa.mo.gov/acct! and 3) fax these documents
along with a cover letter that states that you wish to register on the State of Missouri On-Line

t::l SECl,J~.US·
----.

219

BiddingNendor Registration System website to the fax number listed in the Vendor Input Form
instructions. The cover letter must include the e-mail address oftbe individual submitting tbe
docurnenlation. The documentation must be processed by the State of Missouri prior to
conducting business with the state. Once the information has been processed, your company will
be provided, via e-mail, a number that may be used to register as a State of Missouri vendor
through this On-Line BiddinglVendor Registration System website
(https://www.moolb.mo.gov).

Securus has read, agrees, and complies.

a. If your company is a foreign company and you have an Employer Identification Number
assigned by the IRS, completing an IRS W-8 form will not be necessary and you may register
as a vendor with the State of Missouri through the On-Line BiddinglVendor Registration
System website by using the Employer Identification Number assigned to your company by
the IRS.

Securus has read, agrees, and complies.

•

b. Wben submitting your hid/proposal, attach a note to the front page advising DPMM whether
you have (1) submitted a W -8 prior to submission of the bid/proposal, (2) included the
completed W-8 form with your bid/proposal, or (3) registered with the State of Missouri
through the On-Line BiddinglVendor Registration System website using your Employer
Identification Number.

Securus bas read, agrees, and complies.

4.2

Proposal Evaluation and Award:

4.2.1

Evaluation: After determining that a proposal satisfies the mandatory requirements, the
evaluator(s) shall use both objective analysis and subjective judgment in conducting a
comparative assessment of the proposal in accordance with the evaluation criteria stated below:
Cost Evaluation
Experience/Reliability of Organization
Proposed Method of Performance, Solution Functionality and Expertise of
Personnel
MBEIWBE Participation

•

90 points
20 points
80 points
10 points

Securus bas read, agrees, and complies.

4.2.2

220

Competitive Negotiation of Proposals: The offeror is advised that under the provisions of this
Request for Proposal, the Division of Purchasing and Materials Management reserves the right

E,;:l SECU_._~_U.!
~-

•

to conduct negotiations of the proposals received or to award a contract without negotiations. If
such negotiations are conducted, the following conditions shall apply:
a. Negotiations may be conducted in person, in writing, or by telephone.
b. Negotiations will only be conducted with potentially acceptable proposals. The Division of
Purchasing and Materials Management reserves the right to limit negotiations to those
proposals which received the highest rankings during the initial evaluation phase. All offerors
involved in the negotiation process will be invited to submit a best and final offer.
c. Tenns, conditions, prices, methodology, or other features of the offeror's proposal may be
subject to negotiation and subsequent revision. As part ofthe negotiations, the offeror may be
required to submit supporting financial, pricing and other data in order to allow a detailed
evaluation of the feasibility, reasonableness, and acceptability of the proposal.
d. The mandatory requirements of the Request for Proposal shall not be negotiable and shall
remain unchanged unless the Division of Purchasing and Materials Management detennines
that a change in such requirements is in the best interest of the State of Missouri.

•

Securus has read, agrees, and complies.

4.2.3

Proposal Presentation and/or Solution Demonstration: After an initial screening process, a
proposal presentation and/or a solution demonstration shall be conducted with the offeror, if
requested by the Division of Purchasing & Materials Management. If requested, the offeror shall
demonstrate its proposed solution's ability to meet required functionality in a test environment
situation at the state agency facility. Attendance cost shall be at the offeror's own expense. All
arrangements and scheduling shall be coordinated by the Division of Purchasing and Materials
Management.

Securus has read, agrees, and complies.

4.2.4The award shall be made on an all or none basis.

Securus has read, agrees, and complies.

4.3

Evaluation of Cost:

4.3.1

•

The offeror must respond to Exhibit A with finn, fixed pricing for all applicable costs necessary
to satisfy the requirements of the RFP. All prices quoted shall be finn, fixed for the contract
period stated on page one. Unless stated herein, the state shall assume absolutely no other costs
exist to satisfy the RFP's requirements. Therefore, the successful offeror shall be responsible for
any additional costs.

Securus has read, agrees, and complies.

[;:) SECV~~S'
---

221

4.3.2

The cost evaluation shall be based on the pricing provided in response to Section A.I of Exhibit
A (Pricing Pages) using the following estimated quantities that are based on previous usage:

Collect CaU, Pre-Paid Cal1 and Debit Call Minutes: 113,052,258 per year;
Collect Call Per Call Set-Up Fee: 1,439,350 collect calls per year.
The cost t:valuation shall include the initial period and renewal periods.

Securus has I·ead. agrees, and complies.

4.3.3

The above quantities are estimates and used for evaluation purposes only. The State of Missouri
does not guarantee quantities.

Securus has read, agrees, and complies.

4.3.4

Cost evaluation points shall be determined from the result of the calculation stated above using
the following formula:
Lowest Responsive Offeror's Price

Compared Offeror's Price

fII

•

Cost Evaluation
Points

Pre-Paid Account Set-Up Fee: If the offeror provided pricing for the pre-paid account set-up fee,
the state :reserves the right to subjectively evaluate the proposed pre-paid set-up fee as part of the
proposed method of performance, solution functionality, and expertise of personnel since
estimates of the number of pre-paid account transactions unable to be determined.

Securus has read. agrees, and complies.

4.3.6

Maximum
Cost Points
(90)

Securus has read, agrees, and complies.

4.3.5

International Calls: The state reserves the right to subjectively evaluation the offeror's proposed
international calls pricing as part of the proposed method of performance, solution functionality,
and expertise of personnel.

Securus has read, agrees, and complies.

222

f::l SECl!R~S'
_ __

•

4.3.7

Optional Products and Services: If the offeror provided pricing for an optional products and
services, including but not limited to cell phone detection and/or interruption, the state reserves
the right to subjectively evaluate availability and cost of the proposed optional products and
services as part of the proposed method ofperfonnance, solution functionality, and expertise of
personnel.

Securus has read, agrees, and complies.

~DE~PER~MlE~ME~~OOOl
4.3.8

•

Tariffs: While the state does not preclude the offeror from basing the proposal on existing
tariff(s) or from satisfying other state and/or federal obligations by filing a tariffas a result of
the contract award. Offerors are hereby advised that such tariff(s) shall not govern the
subsequent contract and the state will not include such tarif.f(s) in the award ofthe subsequent
contract. The offeror is therefore advised not to include an existing tariff with the offeror's
response to the RFP.In the event that the offeror includes a tariffwith their response, the offeror
shall reconcile any conflicting tariff requirements, terms and conditions and bring the tariff
language into compliance with the RFP requirements.

Securus has read, agrees, and complies.

.'ADi>ED~PE!{lAMENpMENT{#O

4.3.9

Coin Payphone Pricing: The state reserves the right to subjectively evaluate the offoror's
proposed coin payphone per minute pricing as part of the proposed method ofperformance,
solution functionality, and expertise ofpersonnel.

Securus has read, agrees, and complies.

Securus understands the state reserves the right to subjectively evaluate the offeror's proposed
coin payphone per minute pricing as part of the proposed method of performance, solution
functionality. and expertise of personnel.

4.4

Evaluation of Experience/Reliability of Organization:

4.4.1

•

The evaluation of the ExperiencelReliability of Organization shall be subjective based on fact.
Infonnation provided by the offeror in response to Exhibit B, as wen as infonnation gained from
any other source during the evaluation process, may be used in the subjective evaluation.

Securus has read, agrees, and complies.

223

4.5

Evaluation of Proposed Method of Performance, Solution Functionality, and Expertise of
Personnel:

4.5.1

The evaluation of the Proposed Method of Perfonnance, Solution Functionality, and Expertise of
Personnel shaU be subjective based on fact. Infonnation provided by the offeror in response to
Exhibit C, as well as infonnation gained from any other source during the evaluation process,
may be used in the subjective evaluation. The State of Missouri reserves the right to subjectively
evaluate the offeror's proposed optional products and services and prices within the evaluation
category of Proposed Method ofPerfonnance, Solution Functionality, and Expertise of
PersonneL

Securus has read, agrees, and complies.

4.6

Evaluation of Offeror's Minority Business Enterprise (MBE)/ Women Business Enterprise
(WBE) Participation:

REVISED PER AMENDMENT #001
.
4.6.1

In order ior the Division of Purchasing and Materials Management (DPMM) to meet the
provisions of Executive Order 05-30, the offeror should secure participation of certified MBEs
and WBEs in providing the products/services required in this RFP. The targets of participation
recommended by the State of Missouri are 10% MBE and 5% WBE of the gross revenues of the
contract.
a. These targets can be met by a qualified MBEIWBE offeror themselves andlor through the use
of qualified subcontractors, suppliers, joint ventures, or other arrangements that afford
meaningful opportunities for MBE/WBE participation.

•

Securus has read, agrees, and complies.
b. The services perfonned or the products provided by MBE/WBEs must provide a
commercially useful function related to the delivery of the contractually-required
service/product in a manner that will constitute an added value to the contract and shaH be
perfOlmedJprovided exclusive to the performance of the contract. Therefore, if the services
performed or the products provided by MBEIWBEs is utilized, to any extent, in the offeror's
obligations outside of the contract, it shall not be considered a valid added value to the
contract and shall not qualify as participation in accordance with this clause.

f!/

Securus has read, agrees, and complies.

c. In order to be considered as meeting these targets, the MBEIWBEs must be "qualified" at the
time the proposal is submitted. (See below for a definition of a qualified MBE/WBE.)

Securus has read, agrees, and complies.

224

E:l SEC~Bl)S·
_

...-

•

4.6.2

The otTeror's proposed participation ofMBElWBE finns in meeting the targets of the RFP will
be considered in the evaluation process as specified below:
a. If Participation Meets Target: Offerors proposing MBE and WBE participation percentages
that meet the State of Missouri's target participation percentage of 10% for MBE and 5% for
WBE shall be assigned the maximum stated MBEfWBE Participation evaluation points.
b. If Participation Exceeds Target: Offerors proposing MBE and WBE participation
percentages that exceed the State of Missouri's target participation shall be assigned the same
MBEIWBE Participation evaluation points as those meeting the State of Missouri's target
participation percentages stated above.
c. If Participation Below Target: Offerors proposing MBE and WBE participation percentages
that are lower than the State of Missouri's target participation percentages of 10% for MBE
and 5% for WBE shall be assigned a proportionately lower number of the MBEIWBE
Participation evaluation points than the maximum MB~IWBE Participation evaluation points.
d. If No Participation: Offerors failing to propose any commercially useful MBEfWBE
participatio~ shall be assigned a score of 0 in this evaluation category.

•

Securus hilS read, agrees, and complies.

4.6.3

MBE/WBE Participation evaluation points shall be assigned using the following fonnula:

Offeror'S Proposed MBE % ~ 10% + WBE % ~ 5%
State's Target MBE % (l0) + WBE % (5)

Maximum
MBEIWBE

Assigned
MBEIWBE
Participation
points

Securus has read, agrees, and complies.

4.6.4

If the offeror is proposing MBEIWBE participation, in order to receive evaluation consideration
for MBEIWBE participation, the offeror must provide the following infonnation with the
proposal.
a. Participation Commitment - If the offeror is proposing MBEfWBE participation, the offeror
must complete the Participation Commitment form included in Exhibit D by listing each
proposed MBE and WBE, the committed percentage of participation for each MBE and
WBE, and the commercially useful products/services to be provided by the listed MBE and
WBE. If the offeror submitting the proposal is a qualified MBE andlor WBE, the offeror must
include the offeror in the appropriate table on the Participation Commitment fonn.

•

Securus h<ls read, agrees, and complies.

E::l SECURUS'
~_c_

225

,-------------------_._-------------------------------------

b. ~cumenUl:~j~I!.~.f In~e~t to ~a~~~~p,at.e .::JT~~offerormu~t
~rov1d~ a. prop~rty_ _ _~,
pompleted DocumentatlOn ofIntent to Participate Form mcluded m Exhibit D, signed by eac!i
MBE and WBE proposed or must provide a recently dated letter of intent signed by each
~E and WBE proposed which: (1) must describe the products/services the MBEIWBE~ifii
provide:; (2) must indicate the MBElWBE's commitment to aid the offeror in the performance
pf the required services and/or provision of the required products (identified by the Request
ror Pro;posal (RFP) number or other identifier) in an amount that must equal the percentag~
specified on the offeror's Participation Commitment Form included in Exhibit D; 3l!~ (~)
~hould include evidence that the MBEIWBE is qualified, as defined herein. (i.e. th~ - - - --.--I
1MBEI\ITI3~ ge!tifi'?~!~'?!1_Number or a copy of MBElWB~_ ~e_~ifi.'?l!-t~ _issued by the Missouri

·.;itiier

pEO.)
"

Securus has read, agrees, and complies.

4.6.5

Commitment- If the offeror's proposal is awarded, the percentage level ofMBEIWBE
participation committed to by the offeror on the Participation Commitment fonn included in
Exhibit D, as verified by the MBEIWBE's documentation of intent to participate, shall be
intemreted as a contractual requirement.

Securus has read, agrees, and complies.

4.6.6

Definition -- Qualified MBEIWBE:

•

a. In order to be considered a qualified MBE or WBE for purposes of this RFP, the MBEIWBE
must be certified by the State of Missouri, Office of Administration, Office of Equal
Opportunity (OEO) at the time of submission of the proposal.
b. MBE or WBE means a business that is a sole proprietorship, partnership, joint venture, or
corporation in which at least fifty-one percent (51 %) of the ownership interest is held by
minorities or women and the management and daily business operations of which are
controlled by one or more minorities or women who own it.
c. Minority is defined as belonging to one of the following racial minority groups: African
Americans, Native Americans, Hispanic Americans, Asian Americans, American Indians,
Eskimos, Aleuts, and other groups that may be recognized by the Office of Advocacy, United
States Small Business Administration, Washington, D.C.

•

Securus has read, agrees, and complies.

REVISED PER AMENDMENT #001
4.6.7

226

Resources - A listing of several resources that are available to assist offerors in their efforts to
identify and secure the participation of qualified MBEs and WBEs is available at the website
shown below or by contacting the Office of Equal Opportunity (OEO) at:

SECIJ_R_L,JS·

•

Office of Administration, Office of Supplier and Workforce Diversity
Harry S Truman Bldg., Room 630
P.O. Box 809
Jefferson City, MO 65102-0809
Phone: (877) 259-2963 or (573) 751-8130
Fax: (573) 522-8078
Web site: hftp://oa.mo.gov/oeo/

rrI

Securns has read, agrees, and complies.

r:;-o:::;"-- " . - - - -

~. 7 .1_

•

-~-------~-"-

- '----.-

- . -,

-----.----------~,

-Y'-

...

_?reference for Organizations for the Blind and Sheltered Workshops: Pursuant to section ~ _ '_ ..
34.165, RSMo, a ten (10) bonus point preference shall be granted to offerors including products
and/or services manufactured, produced or assembled by a qualified nonprofit organization foF
the blind established pursuant to 41 U.S.C. Sections 46 to 48c or a sheltered workshop bolding'li
fertificate of approval from tlle D~p_a.!1~Q.t_9f Elementary,and Secondary E<!~~~ti~Q..2~~al!t to_
section .178.920, RSMo:
.---[..!n order to qmilifY"iorthetenbonus'~~l!iiS, the offeror must meeiilie fol~Q.w~g_~~c:l~tions
!iDe! provide the fol1owi~Keviden~e.:

=-----~-----------

REVISED,PER ~~..E~!!~¥N:r #001,
[1 f_5be offe-ror must eitherbe-an organization -for the' blind o-r~he1tered workshop or must
~e proposing to utilize an organization for the blind/sheltered workshop as a~
subcontractor andlor supplier in an amount that must equal the greater of $5,000_or, 2%
pf the gross '.:'~~nue_oi fue contract for purchases not ex~_~_<?dingj lQ. ~u.lionf

The services performed or the prod"Ucts -provided by' an' orgaillzatwn for-the blind or.--...

~heltered

workshop must provide a commercially useful function related to the delivery:
bfthe contractually-required service/product in a manner that will constitute an added
~alue to the contract an~ shall be ~rformedlprovided exclusive to the .performan~e _
of
~e contract. Therefore, If the services performed or the products prOVided by th~
brganization for the blind or sheltered workshop is utilized, to any extent, in the
~fferor's obligations outside of the contract, it shall not be considered a valid addftd~ ~
!Value to the con~c!.!l!Iod shall not q~alify as participation 4!. a~20rg~cewith tbisclause~

[)- Jiie -oJferor must provide- the fuIIQ~lpgJIt(or.mation ,with the proposai:

The

•

rjiticipai"ioDCommitment --,
offeror "must comp1ete-iliepai'ticii;ation ' Exhibi!
included in Exhibit D by identifying the organization for the blind or sheltered
rorksbop, the amount of participation committed, and the commercially usefu(
products/services to be provided by the listed organization for the blind or
sheltered workshop. If the offeror submitting the proposal is an organization for
llie blind or sheltered workshop, the offeror.must be listed in the appropriate table
~n th~_r_~icip_ati~l!_Commitment Form;
- - - - - - - - ,- ,

SECVI;II:JS'
---

227

r-_ _

-_~----

- _ -...

...... -

- . _..... ---- ....

..........

......... -....,.... - -

... _ ..........

- . - - .......

;Documentation of Intent to Participate - The offeror must either provide a properly
completed Doc.umentation of Intent to Participate included in Exhibit D, signed
by the organization for the blind or sheltered workshop proposed or must provid~
~ recently dated letter of intent signed by the organization for the blind or
sheltered workshop which: (1) must describe the products/services thi
~rganization for the blind/sheltered workshop will provide; (2) must indicate th~
~rganization for the blind/sheltered workshop's commitment to aid the offeror
UIe perfonnance of the required services andlor provision of the required
products (identified by the Request for Proposal (RFP) number or other
~dentifier) in an amount that must equal the amount specified on the offeror'i
iParticipation Commitment Fonn included in Exhibit D; and (3) should include'
evidence of the organization for the blind/sheltered workshop qualifications (e.g}
~QPY_ of c~I:Hf!.~te ~~J:~rtificate Number.for Missouri Sheltered }Vo*~hop).:· .

b. A list of Missouri sheltered workshops can be found at the following internet address:
http://www.dese.mo.gov/divspeced/shelteredworkshops/index.html.

c. The websites for the Missouri Lighthouse for the Blind and the Alphapointe Association for
the Blind can be found at the following internet addresses:
http://www.lhbindustries.com
http://www.alphapointe.org

•

d. Commitment - If the offeror's proposal is awarded, the participation committed to by the
offeror on the Participation Commitment form included in Exhibit D, as verified by the
organix.ation for the blind/sheltered workshop'S documentation of intent to participate, shall
be intelmeted as a contractual requirement.
"

Securus has rea.d, agrees, and complies.

~.~lu : ._.MissoUrf~;etV{ce~Dis.abTedVeteran·Business·Pre{erence:pw-suant to·sectTon 34.07·(R:SMo,
~ree (3) bonus point preference shall be granted to offerors who qualify as Missouri service~_ .__
;disabled veteran businesses and who complete and submit Exhibit E, Missouri Service-Disabled
(Veteran Business Preference with the proposal. If the proposal does not include the completed
~xhi~it E and ~he documentation s~ecifi~d on Exh~bit.~ ~n ~~C9rd~~~_~j~J1 the instructions
~r~y~~e4 !!!~~~~,_nQ p~f~~nce.pomts ,wIll be appbed:

Securus has read, agrees, and complies.

4.7.3

228

Affidavit of Work Authorization and Documentation: Pursuant to section 285.530, RSMo, if the
offeror m(:ets the section 285.525, RSMo, definition of a "business entity"
(http://www.moga.mo.gov/statutes/C200-299/2850000525.HTM), the offeror must affirm the
offeror's enrollment and participation in the E-Verify federal work authorization program with

t::l SECq~US'
_ __

respect to the employees hired after enrollment in the program who are proposed to work in
connection with the services requ~~ted herein. The offeror should com~lete applicable portions

ofEiJii.6i~~~Birsiness!E!iY;.c~i~tati~~~en~1l0c!l~<:£~!i2.~Mlia~~
EthlPfTl~Th1'aI?PhCl!ble~p~!,!10!1:~·OfEihi1jlt F.must be submItteo pnor,to·ansa~aro_of ~
~~@~

Securus has read, agrees, and complies.

4.7.4

Other Requested Information: The offeror should respond to the information requested in
Exhibit G, Other Requested Information.

a. Offerors as Employees: Offerors who are employees of the State of Missouri, a member of
the Missouri General Assembly or a statewide elected official should complete, sign and
return Exhibit G with their proposal. This document must be satisfactorily completed prior to
award of the contract.
NOTE: FAILURE TO PROVIDE ADEQUATE INFORMATION TO COMPLETELY ADDRESS THE
SPECIFIED EVALUATION CRITERIA WILL AT LEAST RESULT IN MINIMAL SUBJECTIVE
CONSIDERATION AND MAY RESULT IN REJECTION OF THE OFFEROR'S PROPOSAL.

•

Securus has read, agrees, and complies.

SECU,FJUS'
~...
"'l--

229

MO Contract with Securus 2011 Part 5

Prison Phone Justice Articles and Documents

PLN Coverage of Prison Phone Justice

FCC Slashes Prison and Jail Phone Rates, Caps Video Call Cost, Eliminates “Site Commission” Kickbacks

Nevada Supreme Court Holds That Violating Jail Phone Policy Does Not Waive Attorney-Client Privilege

Washington, Virginia Advance Bills to Make Prison Calls Free

Los Angeles County Makes Jail Phone Calls Free

More articles