This text is machine-read, and may contain errors. Check the original document to verify accuracy.
NOTICE OF AWARD
State Of Missouri
Office or Administration
Division Of Purebasing And Materials Management
PO B01:809
Jefferson City, MO 65102-0809
http://www.oa.mo.gov/purch
SOLICITATION NUMBER
CONTRACT TITLE
B2Z11019
Offender Telephone System
CONTRACT NUMBER
CONTRAct PERIOD
C211019001
June 28, 2011 Through June 27, 2016
REQUISITION NUMBER
VENDOR NUMBER
NR 300 31501000001
752722]440 I
CONTRACTOR NAME AND ADDRESS
STATE AGENCY'S NAME AND ADDRESS
Securus Technologies, Inc.
14651 Dallas Parkway, 6th Floor
Dallas, TX 75254
Office of Administration, Information Technology
Services Division
Various Correctional Institutions Throughout the State
of Missouri
ACCEPTED BY THE STATE OF MISSOlJRl AS FOLLOWS:
The proposal submitted by Securus Techno~ogies, Inc. in response to B2Z11 019 is accepted in its entirety
including their response to Best and Final Offer #001 and the email clarification from Steven Cadwell of Securus
Technologies dated May 26, 2011.
BUYER
BUYER CONTACT INFORMATION
Brent Dixon
Email: brent.dixon@oa.mo.gov
Phone: (573) 751-4903 Fax: (573) 526-9816
s;~
DIRECTOR OF PURCHASING AND MATERIALS MANAGEMENT
~~
James Miluski
DATE
06/28111
STATE OF MISSOURI
orneE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR BEST AND FINAL OFFER (BAFO)
FOR REQUEST FOR PROPOSAL (RFP)
BAFO REQUEST NO.: B2Z11019
RFP NO.: B2Z11019
TITLE: OFFENDER TELEPHONE SYSTEM
REQ NO.: NR 300 31501000001
BUYER:
Brent Dixon
PHONE NO.: (573) 751-4903
ISSUE DA TE: 03/01111
E-MAIL:
brent.dixon@oa.mo.go~
BAFO RESPONSE SHOULD BE RETURNED BY: 04/08111 AT 5:00 PM CENTRAL TIME
MAll..ING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand corner of the
cnvelope or package. Sealed BAFOs should be in DPMM office (301 W High Street,
Room 630) by the return date and time.
(Courier Service)
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101-1517
{U.S. Mail)
DPMM
or
POBOX 809
JEFFERSON CITY MO 65102·0809
RETURN PROPOSAL TO:
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
OFFICE OF ADMINISTRATION, INFORMATION TECHNOLOGY SERVICES DIVISION
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services, at the prices
quoted. in accordance with all terms and conditions. requirements, and specifications of the original RFP as modified by any previously
issued RFP amendments and by this and any previously issued BAFO requests. The offeror agrees that the language of the original RFP as
modified by any previously iSSued RFP amendments and by this and any previously issued BAPO requests shall govern in the event of a
conflict with hislhcr proposal The offeror further agrees that upon receipt of an authorized purchase order from the Division of Purchasing
and Materials Management or when a Notice of Award is signed and issued by an authorized official of the State of Missouri, a binding
contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
DOING IIUSI:"' :SS AsmB,UNAMR
..
I..EC;AL NAMK Ol'll!'.-nn'II!Io"OI\:lDllAL FILED WITH lRS FOR THIS TAX 1111'>0,
Securus Technologies, Inc.
Securus Technologic!:. Inc.
IRS fORM lOW MAn.JNG ADDRESS
, MAIUNf: ADIlR.;SS
14651 Dallas Parkway, 6f!l Floor
14651 Dallas Parkway, 6do Floor
CITY. STAn;:, ZIP CODE
ClTY. STATE, ZIP CODE
Dallas, Texas 75254
Dallas. Texas 75254
CONTACTPE1I80N
!!MAD. ADDRISS
Robert E. Pickens
bpickens@securustecb.net
PHONENUMBEIl
FAX NUMBER
I
972-277-0300
TAXPA YEa ID NUMBI!II. (TDij
972-277-0514
TAXI'AYERID(11N)T\'PE(CHECKOl'tE)
_X_
FEIN
_
SSN
-
1
\'ENDOR NUMBER (lFKNOWN)
75-2722144
\'J!Nooa TAX nUNC T\'PE WIm IRS (CHECK ONE)
~_
Corporation
_
Individual
_
StateJLocal Government
_
Partnership
_ Sole Proprietor
DATI!
AU1HOJUZEl) SlGNAltJRE.
I!A,t f.~
April 8, 2011
TITLE
PJUN'llID NUll!
Chief Operating Officer
Robert E. Pickens
--
_IRS Tax Exempt
Dixon, Brent
From:
Sent:
To:
Subject:
Attachments:
Steven Cadwell [scadwell@securustech.net]
Thursday, May 26,201112:27 PM
Dixon, Brent
Securus Spanish Speaking call center Services SECURUS:0284000135
image001.gif
Mr. Dixon/Brent,
All English caUs are handled in the United States by SECURUS employees. Most Spanish calls are handled in the United
States by Securus Spanish speaking employees. Based on communication quality and effectiveness as measured by
Securus "Customer Value Survey" scores, Securus does outsource between four (4) and seven (7) percent of Spanish
calls (based on recent call volume data) to Mexico. We have detailed tracking and metrics regarding both domestic and
international caU centers and can show that the satisfaction from customers supported by Mexico is as high as domestic
calls. The Spanish handled call volume varies monthly as does overall call volume and at its peak is about seven (7)
percent oftotal call volume and on average is four (4) percent.
Please don't hesitate to contact
me if I can be of further assistance.
Steve
SteNet1I c. Cc.utwelL·
Sr". ACC01AN\.t"£~W8' ~ VcJC
W~'R~
805~581~0003 O~
805 -814-1484 celL
www ..s.e.cw~n.et
SECURUS"
1
Dixon, Brent
Steven Cadwell [scadwell@securustech.netl
Thursday, May 26, 2011 12:27 PM
Dixon, Brent
Securus Spanish Speaking call center Services SECURUS:0284000135
image001.gif
•
From:
Sent:
To:
Subject:
Attachments:
Mr. Dixon/Brent,
All English calls are handled in the United States by SECURUS employees. Most Spanish calls are handled in the United
States by Securus Spanish speaking employees, Based on communication quality and effectiveness as measured by
Securus "Customer Value Survey" scores, Securus does outsource between four (4) and seven (7) percent of Spanish
calls (based on recent call volume data) to Mexico. We have detailed tracking and metrics regarding both domestic and
international call centers and can show that the satisfaction from customers supported by Mexico is as high as domestic
calls. The Spanish handled call volume varies monthly as does overall call volume and at its peak is about seven (7)
percent oftotal call volume and on average is four (4) percent.
Please don't hesitate to contact me if I can be of further assistance.
Steve
StEWewC.
cadwelL
Sy. ACCO'fMIlt E,K..eC«t'we.- - DOC
West''R~
805 v581-0003 ~
805 ·814-1lf.8lf CelL
WWW.leCW~n.et
SECURUS
V
1
TITI..E: OFFENDER TELEPHONE SYSTEM
CONTRACT PERIOD: DATE OF AWAR.D THROUGH FIVE YEARS
Prospective offerors are hereby notified fir lhe following revisions
L
2.
3.
4.
S.
6.
7.
8.
9.
REVISED para.grapb 2.1 1.1 b
REVISED paragraph 2.1 1.1 j
REVISED paragraph 2,) 1.4
REVlSEDparllgraph 2.1 J.8
ADDED paragraph 3.20.2 a
REVISED Exhibil A, Section A.I
REVISED Exhlbil A. Section A.3
REVISED Exhibit A, Section A.S
ADDEO Exhibit C, Section C.I 7
10 the 'RFP;
Jeremiah W. (Jay) Nixon
Governor
State of Missouri
Kelvin Simmons
OmnCEOFAD~TRATION
James Miluski
Commissioner
Division of Purchasing and Materials Management
301 West High Street, Room 630
Post Office Box 809
Jefferson City, Missouri 65102-0809
(573) 751-2387 FAX: (573) 526-9815
TTD: 800-735-2966 - Voice: 800-735-2466
http://www.oa.mo. gov/purch
Director
March 31, 2011
Securus Technologies, Inc.
Attn: Robert Pickens
14651 Dallas Parkway, 6th Floor
Dallas, TX 75254
SENT VIA EMAIL: bpickens@Securustecb.net
Dear Mr. Pickens:
In accordance with paragraph 4.2.2 of RFP B2Z11 019 for an offender telephone system for the Department of
CorrectionslITSD, this letter shall constitute an official request by the State of Missouri to enter into competitive
negotiations with your company. Included with this letter are two attachments.
The first attachment is the Best and Final Offer (BAFO) Request List and it includes a listing of areas identified
in your proposal as areas requiring clarifications, and areas of deficiency which may not comply with the
requirements of the RFP. The list also includes a request for specific responses to identified RFP paragraphs.
The second attachment is a complete copy of the RFP, including revisions to the RFP as a result of the BAFO.
It includes a Best and Final Offer (BAFO) Form as the cover page.
Your detailed BAFO response needs to include the BAFO Form, completed and signed by an authorized
representative of your organization. In addition, your detailed BAFO response should address each area
identified on the BAFO Request List using the same numbering outline as the list. However, please be advised
that it is not necessary for you to resubmit your entire proposal. Only the signed BAFO Form, your response to
the BAFO Response List, and any portions of your proposal that are being revised as a result of this request for a
Best and Final Offer need to be submitted.
In your response to this Best and Final Offer, you may make any modification, addition, or deletion deemed
necessary to your proposal. However, please understand that the State of Missouri is under no obligation to
advise you of concerns regarding your proposal and makes no claim related thereto. Your response to this
BAFO request is your final opportunity to ensure that (1) all mandatory requirements of the RFP have been met,
(2) all RFP requirements are adequately described since all areas of the proposal are subject to evaluation, and
(3) this is your best offer, including a reduction or other change to pricing.
You are requested to respond to this BAFO request by submitting a written, sealed "Best and Final Offer" BY
5:00 PM CENTRAL TIME ON Thursday, Apri16, 2011 to:
Attention: Brent Dixon
Division of Purchasing and Materials Management
301 West High Street, Truman Building, Room 630
Jefferson City, MO 65101
The outside of the packet containing the BAFO response needs to state, "SAFO for B2Z 11019" on the lower
left corner. Please include the original plus six (6) copies (for a total of seven (7) documents) of your response.
Faxed or e-mailed responses are not acceptable.
You are reminded that pursuant to section 610.021, RSMo, proposal documents including any best and final
offer documents are considered closed records and shall not be divulged in any manner untiJ after a contract is
executed or all proposals are rejected. Furthermore, you and your agents (including subcontractors, employees,
consultants, or anyone else acting on their behalf) must direct all questions or comments regarding the RFP, the
evaluation, etc. to me, as the buyer of record. Neither you nor your agents may contact any other state employee
regarding any of these matters during the negotiation and evaluation process. Inappropriate contacts or release
of information about your proposal or BAFO are grounds for suspension and/or exclusion from specific
procurements.
If you have any questions regarding this BAFO request, please contact me at (573) 751-4903 or e-mail me at
brent.dixon@oa.mo.gov. I sincerely appreciate your efforts in working with the State of Missouri to ensure a
thorough evaluation of your proposal.
Sincerely,
Brent Dixon (Buyer)
c:
Evaluation Team
RFP B2Z11019
Attachments:
Best and Final Offer Request List
RFP including BAFO form
SECURUS TECHNOLOGIES, INC.
BEST AND FINAL OFFER REQUEST LIST
BAFO NO. 001 FOR RFP B2Z11019
I.
IDENTIFIED DEFICIENCIES AND CLARIFICATION:
1.1
Securus Technologies labeled each of the screen prints and images included in their proposal as
proprietary and confidential information. However, the State of Missouri doe.s not consider the
material to be confidential pursuant to section 610.021 RSMo as specified in RFP paragraph
4.1.5. Consequently unless you can provide adequate explanation of what qualifies the material
to be held as confidential pursuant to the provisions of section 610.021 RSMo, then pursuant to
RFP paragraph 4.1.5, the screen prints and images will be considered an open record like the rest
of Securus Technologies' proposal. Securus Technology should provide acknowledgement that
their proposal will be public record.
2.
OFFEROR RESPONSE TO CHANGED REQUIREMENTS:
2.1
The enclosed BAFO contains additional revisions deemed necessary as a result of the responses
received. As a result of the revisions, the offeror shall acknowledge compliance with all
requirement changes in the accompanying RFP attachment (as revised by this BAFO request) and
submit any response revisions that are necessitated by the requirement changes. The offeror may
change, add information, andlor modify any part of their response.
Note: Offerors are reminded that their response to this Best and Final Offer must meet full
compliance with the mandatory requirements, terms, conditions, and provisions of the RFP.
Failure to do so will result in rejection of the offeror's response.
An RFP Solution Presented
Expressly for
Office of Administration,
Information Technology Services Division,
Missouri Department of Corrections
BAFO RFP No.: B2Z11019
Offender Telephone System
•
Presented to:
Brent Dixon
Division of Purchasing and Materials Management
301 West High Street, Room 630
Jefferson City, Mo 65101-1517
(573) 751-4903
Presented by:
Securus Technologies, Inc.,
14651 Dallas Parkway, Ste. 600
Dallas, TX 75254
4)
Securus' Best and Final Offer response was produced to ensure the highest level of recycled materials possible.
As requested in the original RFP, Securus has printed on recycled paper using the front and back of the pages. We have also
bound our response with reusable materials, eliminating the use of plastic or vinyl binding.
K> SECYcBYJ?s~
connecting what matters'"
Table of Contents
Transmittal Letter .................................................................................................................................................... 1
Best and Final Offer Request List ...................................................................................................................... 3
BAFO Revised Requirements .............................................................................................................................. 5
•
•
ID SEClJRYp.'
--
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 2011 Securus Technologies, Inc. All rights reserved.
(This page is intentionally left blank)
•
ii
Missouri DOC SAFO RFP No. 82211019 for an Offender Telephone
System
© 2011 SecurU5 Techoologies, Inc. All rights reserved.
~SECURUS·
~=..~
•
Transmittal Letter
Mr. Brent Dixon, Buyer
State of Missouri Office of Administration
Division of Purchasing and Materials Management CDPMM)
PO BoxS09
301 West High Street, Room 630
Jefferson City, Missouri 65101-1517
AprilS, 2011
Re: RFP No. B2Z11019 for an Offender Telephone System
Dear Mr. Dixon,
•
Securus is pJeased to have the opportunity to provide our response to your request to enter into
competitive negotiations and to provide additional information in areas identified in our proposal
that require clarifications, and to address areas of deficiency in the RFP. We have also carefully
reviewed the BAFO changes to the RFP and have provided a direct response to each.
Securus believes our response to both the Securus BAFO request list and the revised RFP as a result
of the BAFO includes the necessary and required changes. In the event that any additional
clarification or information is required by the State, Securus is prepared to respond immediately as
required.
Securus looks forward to additional discussions with the State and the opportunity to demonstrate
our proposed technologies when appropriate.
Please do not hesitate to contact me directly or Steven Cadwell at any time you require additional
information from Securus. Mr. Cadwell can be reached by telephone (805) 814-1484 or by email at
scadwell@securustech.llitl:.
Sincerely,
•
Robert E. Pickens, Chief Operating Officer
Securus Technologies, hlC.
14651 N Dallas Parkway, Suite 600
Dallas, Texas 75254
972-277-0300
bpickens@securustech.!J.gt
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 20115ecurl,ls Technologies, Inc. All rights reserved.
1
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•
2
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 2011 Secur'Us Technologies, Inc. All rights reserved.
[p SECV8Y,~·
---
•
Best and Final Offer Request List
IDENTIFIED DEFICIENCIES AND CLARIFICATION:
1.1
•
fI
Securus Technologies labeled each of the screen prints and images included in their proposal as
proprietary and confidential information. However, the State of Missouri does not consider the
material to be confidential pursuant to section 610.021 RSMo as specified in RFP paragraph
4.1.5. Consequently unless you can provide adequate explanation of what qualifies the material
to be held as confidential pursuant to the provisions of section 610.021 RSMo, then pursuant to
RFP paragraph 4.1.5, the screen prints and images will be considered an open record like the rest
of Securus Technologies' proposal. Securus Technology should provide acknowledgement that
their proposal will be public record.
Securus has read, agrees, and complies.
Securus understands and acknowledges that the screen prints and images will be considered an
open record and its proposal will be public record. Upon further consideration, Securus concurs
that the material previously identified as confidential pursuant to section 610.021 as specified in
paragraph 4.1.5 is not Considered confidential for the purposes of this RFP. Securus understands
that the screen prints and images will be considered an open record like the rest of Securus'
proposal.
OFFEROR RESPONSE TO CHANGED REQUIREMENTS:
2.1
The enclosed BAPO contains additional revisions deemed necessary as a result of the responses
received. As a result of the revisions, the offeror shall acknowledge compliance with all
requirement changes in the accompanying RFP attachment (as revised by this BAFO request) and
submit any response revisions that are necessitated by the requirement changes. The offeror may
change, add information, and/or modify any part of their response.
Note: Offerors are reminded that their response to this Best and Final Offer must meet full
compliance with the mandatory requirements, terms, conditions, and provisions of the RFP.
Failure to do so will result in rejection of the offeror's response.
fI
•
Securus has read, agrees, and complies.
~SECURUS'
1;J:::."'!:F~:.
Missouri DOC BAFO RFP No. 82211019 for an Offender Telephone
System
© 2011 Securus Technologies, Inc. All rights reserved.
3
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•
4
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 2011 Securtls Technologies, Int. All rights reserved.
•
BAFO Revised Requirements
2.11
Workstation Requirements:
2.11.1
The workstations provided with the offender telephone system must be a corporate class laptop
that meets the following minimum requirements:
a. 15" Widescreen WXGA screen;
REVISED PER BAFO #001
b. CPU with Intel Core i5 Processor or AMD Processor Equivalent;
c. Memory with 4 GB RAM;
d. Hard Drive with 80 GB;
e. Sound Card;
•
f. DVD+I-RW;
g. Integrated Wireless Solution 802.11 b/gln;
h. Microsoft Windows 7 Professional;
i. Microsoft Office 2007 Professional Software; and
REVISED PER BAFO #ooi
j. Five (5) year, on-site, next-business day warranty.
fI
Securus has read, agrees, and complies.
Secums is in full compliance with the mandatory requirements, terms, conditions, and provisions of
the RFP and BAFO #001.
Securus will provide 20 corporate class laptops to the state agency that meets the following
specifications as detal1ed above:
•
15" Widescreen WXGA screen
•
CPU with Intel Core is Processor
•
Memory with 4 GB RAM
•
Hard Drive with 80 GB
•
Sound Card
•
DVD+/-RW
•
Integrated Wireless Solution 802.11
t;:lSECURUS'
~~~
b/g/n
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 2011 Securus Technologies. Inc. All rights reserved.
5
•
Microsoft Windows 7 Professional
•
Microsoft Office 2007 Professional Software
•
Five year, on-site, next-business day warranty
Our proposed workstation features the Latitude E6510 Laptop. The laptop is designed for easy
mobile collaboration and enhanced productivity, the Dell Latitude E6510 laptop features
advancements in manageability, durability, and security that can empower IT. Whether you are
working in the office or anywhere, LatitudeT" E6510 laptops can simplify productivity by providing
for easy access as to the Securus SCP OTS. Features include the following:
•
Easy Global Collaboration - The latest wireless options let you connect with colleagues
from virtually anywhere. A light-sensitive Webcam and nOise-reducing, speechenhancing microphone can be paired with speakers for an optimal video conference
experience.
•
Smart Controls - An intuitive, gesture-enabled touchpad and vibrant backlit keyboard
option let you work smartly and comfortably in virtually any situation.
•
Power to Do More - With Intel® CoreT" is and up to quad-core lntel® CoreT" i7 with
Intel® Turbo Boost Technology processor options, along with next-generation discrete
graphics options, you can have a performance boost to stay on top of business.
•
Always on Capability - Use Dell Latitude OW"' technology to access your e-mail,
calendar and contacts without needing to boot up, and enjoy the added benefit of idle
battery life that can extend for days, not just hours, on select platforms:!.
•
Our propo'sed workstation configuration is presented in the following table.
Corporate Class Laptop Configuration
compon~nt
---
Description
--
-
-----
--
---
--
-----
-
Base Unit
Latitude E6510 Notebook (224-8070)
Processor
Intel Core is-S20M Dual Core 2.40GHz 3MB for M6S10 (317-3585)
Memory
4.0GB, DDR3-1333 SDRAM, 2 D1MM for Latitude (317-3590)
Keyboard
Internal English Keyboard for Latitude E (330-0836)
Keyboard
Documentation (English) Latitude E-Family/Mobile Precision (3301652)
Wireless Keyboard and
Mouse
Keyboard + Mouse (Nausicaa) (2.4 GHz RF, with USB dongle) (3301824)
Monitor
DELL E1909WDD 19 Inch Widescreen Flat Panel, Display Port
Connection, OptiPlex Workstation and Latitude (320-7366)
6
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 2011 Securus Technologies, Inc. All rights reserved.
[f) SECURUS~~
•
Description
Component
----
----
------
--
---
-
Video Card
Hard Drive
15.6" HD (1366 x 768) Anti-Glare LED Display for Latitude E6510
(320-8809)
Operating Systeltl
Genuine Windows 7 Professional. 32-bit. no media. Latitude. English
(421-1643)
Operating Systeltl
Genuine Windows 7 Label, Latitude, Vostro and Mobile Precision
Notebooks (330-6322)
Mouse
Slate Silver, Mobile Broadband Ready, Dell Latitude E6510 (3139913)
Modem
No Modem for Latitude E6410, E6510, Precision M4500 (318-0227)
TBU
TBU
90W 3-Pin, AC Adapter for Latitude E-Family (330-0876)
CD-ROM or DVD-ROM Drive
ax DVD+/-RW for Latitude E-Family (313-6513)
CD-ROM or DVD-ROM Drive
Roxio Creator Starter, No Media, Dell OptiPlex, Latitude and
Precision Workstation (421-4539)
CD-ROM or DVD-ROM Drive
Cyberlink Power DVD 9.5,No Media, Dell OptiPlex, Latitude and
Precision Workstation (421-4370)
Sound Card
Noise Cancelling Digital Array Microphone for Latitude E6510 (3139310)
Wireless Headset
Plantronics C550 Wireless Headset (A1262546) or alternate option
of Plantronics 590 Wireless Headphones or similar
External Speakers
Dell AX210 USB Powered Multimedia Speakers
Processor Cable
Intel WiFi Link 6200 (802.11a/g/n 2X2) 1/2 MiniCard for VPRO
Latitude E/Mobile Precision (430-0755)
Documentation Diskette
Intel vPro Technology Advanced Management Features for Latitude
E6510 (330-9702)
Bundled Softwat'e
Adobe Acrobat 9.0 English and French. BND, Dell OptiPlex Precision,
and Latitude (410-1862)
Bundled Softwal"e
•
160GB Hard Drive 9.SMM. 5400RPM. Dell Latitude E (342-0477)
Floppy Disk Drive
•
Intel HD Graphics for Latitude D6510 (320-8805)
Microsoft Office Professional for Latitude, OptiPlex Precision (4206712)
Factory Installed Software
No Resource DVD for Dell Optiplex, Latitude, Precision (313-3673)
US - 3-FT, 3-Pin Flat E-Family Power Cord for Latitude E-Family
(330-0879)
t::> SECURUS'
~~w.
J
Missouri DOC BAFO RFP No. 82Zi1019 for an Offender Telephone
System
© 2011 Securus Technologies, Inc. All rights reserved.
7
I
Component
Description
-----
--
-
-----
-----
--
Software Disk TWo
Feature
--
-
Latitude On Reader for Latitude Notebooks (421-9856)
6-ceU (60Wh) Primary Battery for Latitude (312-7412)
Feature
-
Nylon 15.6 Carry Case for Latitude and Precision Notebooks (3139945)
REviSED PER BAFO #001
2.11.4 The workstations must include wireless over-the-ears headphones and external speakers.
•
Securus has read, agrees, and complies.
Securus is in full compliance with the mandatory requirements, terms, conditions, and provisions of
the RFP and BAFO #001.
Securus confirms our original submission, which included wireless over the ear headset
(Plantronics CS50) and proposes to offer an alternative solution of the Plantronics 590 over the
ears headphones to enhance our original offer.
Original Submission - Plantronics CSSO Wireless Headset
Securus can provide the Piantronics CS50 Wireless Headset and Dell AX210 USB
Powered Stereo External Speakers.
•
The Plantronics CS50 Wireless Office Headset System brings the ultimate in
mobility and hands free conversations to your phone. The CS50 gives you eight
hours of talk time and the wireless convenience to roam up to 300 feet with secure conversations.
Taking or ending a call is as simple as pressing a button with the optional Plantronics HL10 Lifter.
Alternate Submission - Plantronics 590 Wireless Headphones (or similar)
As an alternate solution to the originally offered Plantronics CS50, Securus can provide the
Plantronics 590 Wireless (over-the-ears) Headphones. These Bluetooth headphones
use multipoint technology to function as both a stereo headset for high fidelity
listening, as wen as a communications headset for use with mobile phones and other
voice-enabled devices. The headset includes a telescopic voice tube with an omnidirectional microphone for clear voice communications.
Its extended range capabilities provide users with great mobile freedom and enables
them to listen to Jl}llsic or have conversations up to 33 feet away from their laptop, music device or
cell phone. The Pulsar 590 has a familiar headband wearing style with pivoting ear cushions that
provide all-day wearing comfort.
8
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 2011 Securus Technologies, Inc. All rights reserved.
•
External Speakers
We will also provide Dell AX210 USB Powered Stereo External Speakers. These
speakers offer a true upgrade in audio quality, speaker aesthetics, and
functionality. This product has been tested and validated on Dell systems.
REVISED PER BAFO #001 AND BAFO #00]
2.11.8
If
All workstations must include state-approved software for remote desktop access, monitoring,
and control. The remote desktop access, monitoring, and control software must allow an
authorized user to see the screens ofseveral computers connected to the local area network
simultaneously as well as have remote control access to a user's Pc.
Securus has read, agrees, and complies.
Securus is in full compliance with the mandatory requirements, terms, conditions, and provisions of
the RFP and BAFO #001.
•
Securus will provide workstations with state-approved software for remote desktop access,
monitoring and control. The remote desktop access, monitoring, and control software will allow
authorized users to see the screens of several computers connected to the local area network
simultaneously as well as have remote control access to a user's PC.
3.20.2
The contractor shall transfer the call recording and detail data from the contractor provided
storage devices in an electronic fonnat acceptable to the state agency within sixty (60) days of
the conclusion of the contract.
-REVISED PER BAFO #001
a. The contractor must provide the state agency with all intelligence collecting technology
utilized by the contractor's staff to filter calls to enhance the investigative ability of the state
agency's staff.
til
Securus has read, agrees, and complies.
Securus is in full compliance with the mandatory requirements, terms, conditions, and provisions of
the RFP and BAFO #001.
Securus will provide the state agency with all intelligence collecting technology utilized by the
contractor's staff to filter calls to enhance the investigative ability of the state agency's staff as long
as the state agency is the entity utilizing this technology.
•
§) SEClJ_BY.~·
---
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 2011 Securus Technologies, Inc. All rights reserved.
9
EXHIBIT A
COST (PRICING SECTION)
REVISED PER BAFO #001
REVISED PER AMENDMENTS #001, #003, AND #004
The offeror shall provide firm, fixed pricing for the offender telephone system pursuant to all mandatory
requirements herein, including furnishing, installing, providing any necessary hardware and software,
monitoring, maintaining at each of the institutions referenced in Attachment #1. All costs associated with
providing the required services, including aU travel and expenses to be incurred by contractor staff, must
be included. Prices shall not include commissions to be paid to the State of Missouri. All per minute
prices must be a whole number (i.e. fractions of cents, $0.075, must not be proposed).
A.l
Collect, Pre-paid and Debit Calls: The offeror must state the firm, fixed rates per minute for a
collect, pre-paid, and debit call. The rates proposed for debit calls shall be inclusive of any and
all local, state, and federal taxes/fees. Pre-paid calls shall include all set up fees for all offender
calls, exclusive of any and all local, state, and federal fees/taxes (i.e. local, state, and federal
taxes/fees may be passed on to the customer in addition to the offender's per minute prices.)
Collect calls shall include all set up fees for all offender calls, exclusive of any and all local,
state, and federal fees/taxes (i.e. local, state, and federal taxes/fees may be passed on to the
customer in addition to the offender's per minute prices and set-up charge.) The offeror should
identify all applicable taxes/fees in response to Exhibit C. The offeror shall not charge called
parties and/or offenders discretionary fees in addition to the per~minute rate for col/ect, prepaid. and debit calls; local, state, andfederal fees/taxes; and the set-up charge per collect calls.
Line Item
001
002
fI
Description
Collect, Pre~paid, and Debit Call
Set-UQ CharAeper Collect Call
Unit of Measure
Minute
Call
Firm Fixed Price
$0.05
$1.00
•
Securus has read, agrees, and complies.
Securus is in full compliance with the mandatory requirements, terms, conditions, and provisions of
the RFP and BAFO #001.
Securus confirms that we will not charge called parties or offenders any discretionary fees in
addition to the per-minute rate for collect, pre-paid, and debit calls; local, state, and federal
fees/taxes; and the set-up charge per collect calls.
The Securus proposed rates results in a reduction in calling rates by 50%, provides Huber
programming services, Word Spotting technology, PREA Hot Line and Officer Check-In
capabilities and at the same time, through the optional services pricing, creates a technology fund
for the Missouri Dep;lrtment of Corrections.
10
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 2011 SeclJrus Technologies, Inc. All rights reserved.
•
A.3
International Calls: The offeror must propose rates for international caUs. The offeror shall
provide their proposed international callings rates below. International calls shall include all set
up fees for all offender calls, exclusive of any and ailloeal, state, federal, and international
fees/taxes (i.e. local, state,jederal, and international taxes/foes may be passed on to the
customer in addition to the offender's per minute prices and set-up charge.) The state reserves
the right to subjectively evaluate the offeror's proposed pricing for international calls as part of
the Proposed Method ofPerfonnance, Solution Functionality, and Expertise of Personnel. The
offeror shall not charge called parties and/or offinders discretionary fees in addition to the per
minute rate for international calls; local, state, federal, and international fees/taxes; and the setup charge per collect calls.
005
Description
International Call
Unit of Measure
Minute
006
Set Up
Char~efor
Call
Line Item
•
It
International Call
$0.50
Securus has read, agrees, and complies.
Securus is in full compliance with the mandatory requirements, terms, conditions, and provisions of
the RFP and BAFO #001.
Securus confirms that we will not charge called parties and or offenders any discretionary fees in
addition to the per-minute rate for collect, pre-paid, and debit calls; local, state, and federal
fees/taxes; and the set-up charge per collect calls.
A.5
Coin Payphone Calls: The offeror must state the fIrm, fixed rates per minute for calls made on a
coin payphone. The rates proposed for calls made on a coin payphone shall be inclusive of any
and all local, state, and federal taxes/fees. The offeror may charge additional fees for
international call connection and the use ofoperator- serviced calls. The offeror should identify
all applicable taxes/fees in response to Exhibit C. The per minute rate shall be the same
regardless of type of payment (e.g. coins, credit cards, and bank debit cards). The state reserves
the right to subjectively evaluate the offeror's proposed pricing for coin payphone calls as part of
the Proposed Method of Performance, Solution Functionality, and Expertise of Personnel.
Firm Fixed Price
$0.50
Line Item
008
fi
•
Firm Fixed Price
$0.50
Securus has read. agrees, and complies .
§:> SECURU.S·
.
~~-....
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 2011 Securus Technologies, Inc. All rights reserved.
11
Securus is in full compliance with the mandatory requirements, terms, conditions, and provisions of
the RFP and BAFO #001.
Securus acknowledges that we have the option to charge additional fees for international call
connection and the use of operator- serviced calls from coin payphones.
EXHIBITC
PROPOSED METHOD OF PERFORMANCE, SOLUTION FUNCTIONALITY, AND
EXPERTISE OF PERSONNEL
C.l
FUNCTIONAL AND TECHNICAL CAPABILITIES AND PROPOSED METHOD OF
PERFORMANCE:
'ADDED PER AMENDMENT #004
6.
The offoror should indicate whether the proposed coin operated payphones accept credit cards
and bank debit cards.
• Securus has read, agrees, and complies.
Securus is in full compliance with the mandatory requirements, terms, conditions, and provisions of
the RFP and BAFO #001.
•
Securus agrees to provide coin operated payphones that accept credit cards and bank debit cards.
rADDED PER BAFO #001
The offeror should indicate if the proposed system will include the ability to obtain and store
call records from the current system if such records are accessible.
7.
If
Securus has read, agrees, and complies.
Securus is in full compliance with the mandatory requirements, terms, conditions, and provisions of
the RFP and BAFO #001.
Securus will include the ability to obtain and store call records from the current system jf such
records are accessible by Securus.
12
Missouri DOC BAFO RFP No. B2Z11019 for an Offender Telephone
System
© 2011 Securus Technologies, Inc. All rights reserved.
[;:} SECURUS'
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301 W H,GH ST RM 630
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An RFP Solution Presented
Expressly for
Office of Administration, Information Technology
Services Division,
Missouri Department of Corrections
RFP No.: B2Z11019
Offender Telephone System
March 9, 2011
Presented to:
Brent Dixon
DPMM
301 West High Street, Room 630
Jefferson City, Mo 65101-1517
(573) 751-4903
Presented by:
Securus Technologies, Inc.,
14651 Dallas Parkway, Ste. 600
Dallas, TX 75254
o
This proposal has been printed on 50% Recycled Paper
lit> SECYc8YJ~r
connecting what matters'"
•
STATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR PROPOSAL (RFP)
REQ NO.: NR 300 31501000001
BUYER: Brent Dixon
PHONE NO.: (573) 751-4903
E-MAIL: brenLdixon@oa.mo.gov
AMENDMENT NO.: 004
RFP NO.: B2Z11019
TITLE: OFFENDER TELEPHONE SYSTEM
ISSUE DATE: 03/01/11
RETURN PROPOSAL NO LATER THAN: 03/0911 1 AT 2:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelope or package. Delivered sealed proposals must be in DPMM office (301 W High
Street, Room 630) by the return date and time.
(U.S. Mail)
(Courier Service)
RETURN PROPOSAL TO:
DPMM
or
PO BOX 809
JEFFERSON CITY MO 65102-0809
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101-1517
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
•
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
OFFICE OF ADMINISTRATION, INFORMATION TECHNOLOGY SERVICES DIVISION
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services, at the prices
quoted, in accordance with all requirements and specifications contained herein and the Terms and Conditions Request for Proposal
(Revised 01120/10). The offeror further agrees that the language of this RFP shall govern in the event of a conflict with his/her proposal.
The offeror further agrees that upon receipt of an authorized purchase order from the Di vision of Purchasing and Materials Management or
when a Notice of Award is signed and issued by an authorized official of the State of Missouri, a binding contract shall exist between the
offeror and the State of Missouri.
SIGNA TURE REQUIRED
OOfNG BUSNl'£SS AS (DBA) NAME
LEGAL NAME OF ENllTY/INDlVlDliAL FILED WITH IRS FOR THIS TAX IDND.
Securus Technologies, Inc.
Securus Technologies, Inc.
MAILING AODRESS
IRS FORM 1099 MAILING ADDRESS
14651 Dallas Parkway,
61h
14651 Dallas Parkway, 6th Floor
Floor
CITY, STATE, ZIP CODE
CITY, STATE, ZII'CODE
Dallas, Texas 75254
Dallas, Texas 75254
CONTACT PERSON
EM'AD.. ADDRESS
Robert E. Pickens
bpickens@securustech.net
PHONE NUMBER
FAX NUM8ER
I
972-277-0300
TAXI'AYER III NUMBER (TIN)
I
972-277-0514
TAXPAYER ID(TIN) TVPE{CHECK ONE)
_X_
FEIN
_
VENDOR NUMBER (IF KNOWN)
SSN.
75-2722144
VENDOR TAX FILL'IG TYPE WITH IRS (CHECK ONE)
_X_ COrplJration
•
-
Individual
AUTHORIZED SIG~E
M i!'- ':'C:::?
PRINTED NAME
Robert E. Pickens
_
StaleJLocal Government
_
Partnership
_
Sole Proprietor
DATE
March 9, 2011
TITLE
Chief Operating Officer
_IRS Tax E){empt
TITLE: OFFENDER TELEPHONE SYSTEM
CONTRACT PERiOD: DATE OF AWARD THROUGH FIVE YEARS
Prospective offerors are hereby notified of the following revisions to the RFP:
1.
2.
3.
4.
5.
REVISED paragraph 2.1.13
ADDED paragraph 4.3.9
REVISED Exhibit A, Section A,4
ADDED Exhibit A. Section A.5
ADDEO Exhibit C, Section C.16.
•
•
Table of Contents
Transmittal Letter ............................................................................................................................................ 1
Executive Summary ........................................................................................................................................ 5
1. Introduction And General Information ......................................................................................... 31
2. Functional, Technical, And Performance Requirements ....................................................... 37
3. Contractual Provisions And Requirements ............................................................................... 203
4. Proposal Submission Information And Requirements ........................................................ 217
Exhibit A Cost (Pricing Section) ............................................................................................................ 231
•
Exhibit B Experience/Reliability Of Organization......................................................................... 251
Exhibit C Proposed Method Of Performance, Solution Functionality, And Expertise Of
Personnel ................................................................................................................................................. 293
Exhibit D Participation Commitment ................................................................................................. 393
Exhibit E Missouri Service-Disabled Veteran Business Preference ...................................... .401
Exhibit F Business Entity Certification. Enrollment Documentation, And Affidavit Of
Work Authorization ............................................................................................................................ 403
Exhibit G Miscellaneous Information ................................................................................................. 407
Attachment #1 Missouri Correctional Institutions ....................................................................... 409
Attachment # 2 Department Of Corrections Confidentiality Document............................... 411
Attachment #3 Pin Card Sample ........................................................................................................... 413
State Of Missouri Division Of Purchasing And Materials Management Terms And
Conditions -- Request For Proposal ............................................................................................. 415
Appendices..................................................................................................................................................... 421
•
~
SECURUS'
~.;..........
Missouri DOC RFP No. B2Z1l019 for an Offender Telephone System
© 2011 Sec:urus Technologies r Inc:. All rights reserved.
Transmittal Letter
March 9, 2011
Mr. Brent Dixon
Buyer
State of Missouri Office of Administration
Division of Purchasing and Materials Management (DPMM)
PO Box 809
301 West High Street, Room 630
Jefferson City, Missouri 65101-1517
Re: RFP No. B2Z11019 for an Offender Telephone System
Dear Mr. Dixon,
Securus Technologies, Inc. (hereinafter referred to as "$ecurus"), appreciates the opportunity to
submit our response to RFP# B2Z11019. Our teams have been speaking with key contacts within
the Missouri Department of Corrections over the course of the last year prior to the release of the
Request for Proposal (RFP) and we are pleased to offer this customized proposal for your review
and consideration.
The Securus Team is uniquely qualified to present this response as our team is comprised of
individuals that have past experience in your existing offender calling system's operation and have
completed extensive due diligence in your current operating environment. Our team has visited
your sites, met with executive level and administrative personnel throughout your facilities and
met with key partners such as Huber & Associates, Guarded Exchange LLC, and ShawnTech
Communications, Inc. We believe we have a keen understanding of your environment and your
needs.
Securus hopes that you find our response best meets the immediate and long-term goals of the
Missouri Department of Corrections. We have carefully created this proposal with your explicit
requirements in mind but also with an eye towards adding new and innovative technologies over
the course of the proposed five-year agreement. We have created new partnerships to deliver
creative solutions to the state agency in the areas of investigative tools, programming, and cell
detection.
Our solution is offered at no cost to the state agency, and is a fully "turnkey," highly reliable
enterprise hosted system that ensures the protection of the public and provides robust
investigative tools to facilitate law enforcement efforts. We also included the required integration
[;:) SECURUS'
-::'::::'~....:J.
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
1
interfaces to Huber & Associates so your existing trust and banking systems can continue to run
uninterrupted aver the course of the agreement. We have contracted with ShawnTech
Communications to minimize disruption during cutover to a new system. Moreover, we have
contracted with Guarded Exchange LLC to provide call monitoring resources and new technology to
scan calls.
Our proposal includes industry leading hosted network architecture with the Secure Call Platform
(SCP) as the cornerstone in the delivery of offender call processing with a comprehensive suite of
security and investigative tools, including real-time remote call forwarding detection. This
architecture has recently been selected through a competitive bidding process by Texas
Department of Criminal Justice, and the Florida Department of Corrections. Each selected Securus
for their offender telephone system and the system has been successfully deployed on time and as
promised.
By selecting Securus, the state agency is partnering with a company who develops its own software,
builds its own systems and is responsible for the maintenance of its equipment. Securus has more
than 70 patents underlying its technology with the largest and most experienced staff of developers
and engineers of any company in the industry. Friends and family will be offered very low calling
rates and receive the very best service in the industry through our Dallas, Texas, based customer
care center managed and staffed by Securus personnel. All customer calls will be handled by
Securus directly and not outsourced to overseas or domestic call center providers. This is a very
Significant differentiator in our industry. By owning our own call center, Securus can provide high
quality, live, customer service that eliminates calls to state agency personnel from frustrated family
members or advocacy groups.
The approach Securus has taken in responding to this request for a turnkey fully operational and
reliable system, is to present a proposal that meets or exceed all of the RFP requirements,
establishes fair and balanced call pricing with due consideration to the need for new investigative
capabilities, and the need to deploy new technology over the course of the agreement. We look
forward to a detailed discussion with the Missouri Department of Corrections and the evaluation
team specifically, to discuss the detail of our plan.
The proposed Securus SCP calling platform architecture is configured vastly different than your
current PCS/GTL system. Similar to your existing system, our enterprise SCP has the advantage of
eliminating complex call systems on-site at your locations and replacing them with state-of-art lAD
units that facilitate communication through our Secure Call Network. But different from your
existing system. the Securus SCP OTS is continually updated and can be integrated with new
investigative technology that will dramatically increase the efficiency of investigators time spent
reviewing calls. You can count on your investigators spending less time 1istening to calls of little
value and more time listening to pre-screened. high content calls that have actionable information.
The centralized hosted data environment offered by Securus enables the state agency to have
access to a greater amount of data, more quickly perform searches, safeguard the data in a more
secure location, and more efficiently meet all of the investigative requirements of the state agency.
While this is not an "outsourced solution", our centralized enterprise system is consistent with the
States movement to the new Enterprise Resource Information Management Strategy.
2
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
~ SECV_}!~~.""~
The efficiency of having call records instantly available to our billing division, Securus Correctional
Billing Services, enables Securus to provide superior service and billing alternatives to friends and
family delivered through our Dallas metro~based customer care support center that is staffed and
managed by Securus employees,
We sincerely thank you for this opportunity to offer our proposal and look forward to participating
in the next steps of the procurement process.
Sincerely,
Roben E. Pickens,
Chief Operating Officer
Securus Technologies, Inc.
14651 N. Dallas Parkway, Suite 600
Dallas, Texas 75254
972-277-0300
bpickens@securustech.net
~
SEClJ!U!§'
___
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 $ecurLis Technologies, Inc. All rights reserved.
3
(This page is intentionally left blank.)
~ SECUR!JEr
~""~.
Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
4
Executive Summary
The offender telephone industry is currently undergoing a transformation that will impact the
Missouri Department of Corrections (state agency) for years to come. Companies are merging, new
companies are entering the space, and existing companies are forging new partnerships. The chOice
you are about to make is critical and your ability to separate the reality from the hype will
determine the service and technology that will be deployed in your facilities for the next five years
or more. It will also determine whom you will collaborate with for the next five years. Your current
vendor has merged with another company. Make no mistake. it is no longer the company you chose
five years ago. One can argue that the best way to predict the next five years is to Jook at the last
five years.
•
During the past five years. Securus has stood the test of time and met the challenges of the evolving
industry. No, we have not been perfect; however. we have stayed steadfast in our determination to
build a company based on quality customer service for friends and families and to deliver new
technologies for our clients that provides features for corrections officers designed, in part, to save
lives. That's right, our Securus Call Platform includes more than 450 distinct features many of
which are specifically designed to enhance the safety and security of the public and your staff.
Examples of our features include the following:
•
•
Three-way call detection. Securus holds the patents on every major method of
detecting three-way calling in the market today. No other vendor comes close to
Securus in reliability and performance in this important area of securitY.
•
Patented, real time remote call forward detection is a standard feature that identifies
when a called party has forwarded the number dialed by the offender to another
number. No other vendor has the real time capability to block the call if desired by
MODOC. This feature also allows for the call to complete and be "flagged" in the system
for investigative purposes.
•
~
Officer Check]n feature that times and documents officers' arrival at key check points
within the facility and provides a notification when the officer does not arrive at the
required location in time.
•
•
Covert Alert feature with barge-in capability so that investigators can take immediate
action when threatening activity is detected; no matter where the officer may be at the
time of the activity.
lnteragency sharing of records. We record more than one million calls per day and have
over 63% of our customers on the same system that we are proposing to MODOC.
Because the proposed SCP calling platform is a centralized web based service, sharing
of investigative data is as easy as a click of a mouse. Many of the surrounding Counties
in Missouri are on the SCP platform. In fact, over 100 Missouri jails and prisons are
SECURUS'
:"';":...,,"-,
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
5
currently using Securus technology. With the appropriate approvals, call detail records,
recordings, and data from other counties and/or from other Securus customers can be
made available to your investigators.
•
Investigative software that analyzes and filters call recordings by scanning the call with
sophisticated software and then sending the call to trained call monitors who listen to
the call to confirm and expand the initial indications by the software. If the call meets
predetermined parameters, set by your Office of Inspector, the call is forwarded to
investigators with the initial call notes. Additionally, when combined with the Securus
SCP OTS Word Spotting feature and the optional JLG investigative biometric,
investigators spend more time listening to actionable calls and less time listening to
"false positives." Our JLG Technology option provided by Securus will also scan
recorded calls for indications that the PIN owner who established the call is no longer
on the call or the call has been joined by an offender previously enrolled in the voice
biometric service at the Missouri Department of Corrections.
•
Key Word Spotting feature that will scan calls for key words from a library that has
been established by law enforcement personnel from a broad spectrum of facilities;
and is routinely updated.
Over the course of the recent past, we have also been busy building partnerships and alliances that
deliver the tools and technology that our clients are demanding. Specifically for this proposal, we
have created a partnership with Guarded Exchange LLC to provide new investigative call center and
call analysis software that will guarantee a minimum of five percent of all calls are listened to and
analyzed for suspected criminal behavior. But better yet, we have combined our SCP features such
as three-way calling detection, remote call forward detection and key word spotting to the Guarded
Exchange technology to enhance the probability of identifying suspected conduct that may suggest
escape plans; introduction of drugs; potential assaults, the use of cell phones, and other violent
crimes on staff.
•
:
We have also formed a strong strategic partnership with Huber & Associates to ensure that the
interfaces being used today to facilitate banking and commissary operations through the phone
system and kiosks remains safely in place after the transition to our SCP OTS. We have also
anticipated the need for additional programming services as the need for interfaces and ancillary
services increase over the course of the agreement so, we have included an annual stipend for
programming services so you have a funding mechanism for this very important activity.
Securus has teamed with ShawnTech Communications to provide maintenance and service support
for phones, workstations and associated wiring. We know that the ShawnTech technicians have the
proper security clearances and they know the standard procedures and are familiar with your
facilities. By partnering with ShawnTech, we can maintain the integrity of the existing service
program by retaining the service personnel and their experience. We will also enhance the service
capabilities of ShawnTech by providing new interfaces into our HEAT trouble reporting system that
will automatically notify the technician of a service request and begin the measurement of
performance so we meet and exceed your service requirements.
6
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. I nco All rights reserved.
~
SECUflUS'
___
•
Our goal is to provide the Missouri Department of Corrections with simply the best offender calling
platform in the business, the best service and the most sophisticated investigative platform in the
industry. Moreover, we will do this by customizing our total solution to your specific needs by
partneringwith the key partners identified above to make certain we address the specific operating
requirements of your department..
We have also been concentrating on providing the industry's best service for family and friends
who receive calls from offenders. In addition to the specific features designed to enhance the
security and safety of your staff and the partnerships created. Securus has added the following
enhancements to our customer service platform:
•
•
Continued our investment in our centralized SCP calling platform by developing new
features such as a new offender managed PAN system that eliminates any use of staff
resources to confirm PANs and uses and IVR to confirm the billed number address ofa
requested number. The automated system also calls requested PAN number owners to
gain acceptance of offender calling before the offender can make calls to that number.
•
Hired and trained over 30 new account managers and account executives to ensure
more face to face time with customers and to better understand our existing and future
client's needs.
•
•
Implemented a new and highly customized IVR sy~tem that allows callers to our
customer service center to find answers quickly and still reach a live operator.
•
•
Invested over $2M in a Dallas based call center that is staffed by Securus employees
and is available 24 hours per day, 365 days per year with trained and highly motivated
Securus employees.
Redesigned our account coverage to make certain that all customers get local contacts
and much more frequent interaction with our account teams. In fact, we have proposed
a customized account team structure that has been designed to ensure that you have an
experienced, knowledgeable contact any time of the day or night. We understand your
requirement for proactive. creative discussions with key departmental contacts. We
know it is imperative that we meet with you frequently and that you can contact us
anytime to discuss issues, concerns or ideas. The Securus Senior Account Executive will
lead this team and will draw from his past experience with the Missouri Department of
Corrections.
An of these changes, and there are many more, can be compared to what other competitors in the
industry have done and are doing to determine which companies are long term providers. Who
knew five years ago that PCS would be purchased by GTL? Who knew one year ago that Keefe
would purchase ICS7 Could there be more mergers and acquisitions in the near future? Most
certainly! However, Securus knows where it is going and we know we will continue to invest in our
people, our technology and our partnerships. It is for this reason that in the following pages you
will find a proposal that includes a solid centralized offender telephone system calling platform that
is currently utilized in over 63% of our current customer base of over 2,400 clients, processes over
1 million calls per day, and is continually updated at least three times per year. You will also find
that we have proposed a portfolio of services provided by our partners including new and creative
t;:> SECU.FJUS·
::....:..:.:..:.....
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Sewrus Technologies, Inc. All rights reserved.
7
investigative tools, cellular detection capabilities and new call monitoring capabilities that will
offload your investigative staff from listening to nonproductive calls.
Securus has also proposed an account management structure that is designed to ensure that you
have immediate access to key personnel and we are available whenever you need us We also know
that we must be proactive in our communication with MODOC and our partners. You will find that
Securus is committed to the future of our technology and our people. While we may invest in other
companies that can add or address unique customer needs. Securus will continue to invest in
providing innovative technologies for our clients.
Project Overview
The foundation of the Securus proposal is the Securus Secure Call Platform (SCP). This offender
telephone system is a centralized offender calling platform that processes collect, AdvanceConnect
(Friends and Family prepaid), and offender debit calls. The SCP system includes a simple user
interface, called S-Gate that is accessible from any computer with internet access. Moreover, our
proposal includes all the required workstations and network connections required for all
investigative and administrative users at no cost to the state agency.
Offender telephones will be connected by a private AT&T MPLS network that will transport all calls
to the SCP central processing system and on to the terminating called party. Each call will be
recorded and monitored, with the exception of privileged calls. Calls will be immediately available
for monitoring during the conversation or recorded conversations can be listened to at any time
after the call. Investigators will also have the option to barge-in to a live call when necessary.
•
,
The Securus SCP will provide authorized users with easy access to over 450 features that range
from a robust reporting capability that can run reports on offender phone usage, attempted calls to
blocked numbers, multiple calls to a single number, three way can attempts and call forwarding
activity. Users will also be able to set up covert alerts, enable PIN numbers. enroll offenders into
voice biometrics, identify users of the system, run a key word search, burn a call to a CD or set the
phone usage parameters for a specific facility or phones. The system is flexible, easy to use and
easy to understand.
Our system is backed up by multiple call processing centers and the network is continuously
monitored by Securus and AT&T using the latest in network monitoring tools. Our Dallas based
Network Operations Center is staffed 24 hours per day, 365 days per week and continually pings
the network and components to ensure that if there is trouble brewing, we know it before you do
and we take action. Very little eqUipment on site at your facilities makes service less disruptive for
your staff and the equipment we do have on site is easily changed out in the event of a storm or part
failure. In the event of the need for service, Securus has contracted with ShawnTech
Communications to provide onsite maintenance and service.
Our proposal includes a key strategiC partnership with Huber & Associates to provide critical
interfaces to existing banking processes and to provide PIN administration as we]] as assist the
state agency as needed with reports or administrative assistance.
8
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
~
SECl)_
..~_~S·.
•
We also have created a partnership with Guarded Exchange
LLC who will provide call center resources and technology that
will not only achieve the State's monitoring goal but will result
in investigators only having to listen to calls that have been
prescreened for targeted activity or actions. We think of it as
delivering only the calls that the investigators should listen to
as opposed to having to listen to aU calls to achieve the 5%
goal. We believe you will find this unique amongst all bidders.
We have also proposed to add additional investigative
resources in Iefferson City, as an option, to help the MO DOC
investigators with follow up on the expected increase in activity
associated with actionable leads coming from the monitoring
and listening to 5% ofthe calls.
r
Call Monitoring
Goal
We think of it as
delivering only the calls
that the investigators
. should listen to as
opposed to having to
listen to all calls to
achievethe 5% goal. We
believe you will find this
unique amongst all
bidders.
,
I
Proposal Strategy
•
The Securus strategy in developing our response to this RFP was first to anticipate that the RFP
would be released and to do all we could to understand your existing operating environment by
speaking with people within the state agency prior to its release. We had the unique advantage of
having two key people on our staff whom were directly involved in the last two state agency RFPs
that were release for the offender phone system. As a result, these people were very familiar with
the state agency operating environment and had built relationships with key state agency contacts
who worked with us to provide additional insight and identify key areas where we could offer
assistance. With this experience at hand, we knew that the state agency would be seeking a vendor
that was able to dedicate knowledgeable people to be the key interface with key state agency
contacts. We knew it was not enough just to assign an account manager to the account but instead
dedicate an experienced manager to the account that would be available any time to discuss issues,
identify concerns or to escalate problems.
We also knew that while the state agency needed to choose the best offender calling system for
your operating environment, the winning vendor would have to form strategic partnerships that
would ensure that key interfaces into existing processes and systems would remain and there
would be no disruption when cutting over to a new offender telephone system. As a result, our
strategic partnership with Huber & Associates is critical to our value proposition to the state
agency. However, we also were aware that Huber & Associates had to offer the interfaces to all
vendors. Using our experience from previous state agency RFPs combined with careful
consideration of new technologies, we forged a new and innovative partnership with Huber &
Associates that not only consists of the baseline required interfaces, but also adds additional new
services that only Huber & Associates in concert with Securus can offer.
•
We think of our partnership as a part of a larger mechanism that has its main driver being the state
agency. Each component, or partner, is dependent on the larger component or "cog" but it is the
customer that drives the entire machine. That is, while Securus is the Prime and our commitment
and responsibility is to the State of Missouri Department of Corrections, we understand that Huber
& Associates represents a critical component of the successful operation of the state agency. An
t::J: SECUI3~S'
___
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011
~curus
Technologies, Inc. All rights reserved.
9
illustration of our proposal strategy as it represents the relationship between Securus. Huber &
Associates, and Missouri Department of Corrections can be seen in the fonowing figure
The Securus Solution Team
Promise: Securus has done their "homework" and understands the importance of the relationship
Huber & Associates has with the Missouri Department of Corrections. As such, we have met with Huber
& Associates to identify existing requirements and to propose new solutions.
Securus has created a team of professionals that understands the importance of keeping the state
agency at the center of our value propOSition. What began as a vendor relationship developed into a
creative partnership through a mutual interest in providing the state agency with an offender
communications and an investigative platform that utilizes existing interfaces and new and creative
solutions that deploy new technologies. The team was put together understanding that your
existing environment is not "broken," but fully capable of taking advantage of new technologies. It
soon became clear that there were natural synergies in play when combining the resources of
Securus with those of Huber & Associates. We discovered that what Huber & Associates can
contribute is a local presence with local knowledge, a suite of existing capabilities and talents and, a
first class facility that could be used to meet more needs of the state agency. Securus on the other
hand, is eager to invest in solutions for the state agency, has a rock solid offender calling platform
10
Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 SecunJs Technologies, Inc. All rights re~erved.
[;:l: SECIJRUS'
_
...._
•
and has the experience and talent in the department of corrections market to identifY and spec out
new services that would address "pain points" currently existing within MO DOC.
Once Huber & Associates were able to visit our Dallas offices and meet our executive team and
Securus had the chance to meet with Huber at their Jefferson City location. the opportunities began
to reveal themselves. The two companies worked through the Statement of Work that was provided
by Huber to all vendors on behalf of the state agency. We then worked through the process of
identifying additional innovative solutions where the two companies could champion new solutions
such as providing a funding vehicle for program management services provided by Huber &
Associates, throughout the life of the contract that could be used by the Missouri Department of
Corrections to create interfaces or new software. These new interfaces and software would be
complimentary to providing offender communications or investigative technologies.
As we worked through the process of assessing the specific RFP requirements, identifying the value
adds that each could bring to the table and identifying other partners that could address key
requirement, a more comprehensive partnership picture began to emerge and we identified
creative new solutions for the state agency.
Key Partnerships
•
~
-..-.
- -
-
-- __
.
.....-
Securus
Technologies, Inc.
Shawntech
Huber "Associates 1--....-: Communications
..
.
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Guarded Exchange
.-"'.
I
Alphapointe
•
Promise: Secur!Js will source key partnerships with new and ex.isting vendors that ensure existing
interfaces and functionality are not lost and that new interfaces and value added services can be
provided as required throughout the contract period .
I:::)
SECl,II;IUS'
_ .... -
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
11
Securus understood that the state agency required a solution that would guarantee that five
percent of all calls were listened to and that technology was deployed to identify actionable calls for
investigators. Prior to the RFP release Securus met with Guarded Exchange as a part of our normal
pre-RFP due diligence and was aware of their technology and plans to deploy a call monitoring
center. What was not obvious at the time was that it would serve the state agency the best if part of
the call monitoring resources and the manager of the group were located in Jefferson City. As a
result of our partnership with Huber & Associates and our mutual commitment to the state agency,
the parties agreed to locate some of the resources at the Huber & Associates facility in Jefferson City
to meet RFP specifications.
Furthermore. Securus recognizes the importance ofpartnering with organizations that meet
specific business criteria such as Women Business Enterprise (WBE), Minority Business Enterprise
(MBE) and Blind and Sheltered Workshop. Securus is fully committed to these opportunities to
partner with these organizations and is fortunate enough to have experience in working with both
Huber & Associates (WBE) and Shawn Tech Communications (MBE). Both organizations contribute
high levels of skiII, experience and value to our proposal. And. we are very pleased to add to our
team Alphapointe that will employ people from a group of Jefferson City area residents that have
over an 85 percent unemployment rate but who will add high value to our value proposition!
Securus has created a teaming approach to ensure that all of the requirements of the RFP have been
met and that we utilize Women Business Enterprise (WBE). Minority Business Enterprise (MBE)
and Blind/Shelten~d WorkshOp partners to help achieve the goals of the state and to strengthen our
response. We have signed Teaming Agreements and Statements of Work for each entity and have
presented the appropriate documentation in our response. Within this partnership. in which
Securus serves as the Prime and the other entities are subcontractors or partners, are the resources
and technologies that are required to exceed the requirements of this RFP. Additionally, this
teaming approach has the benefit of providing economic benefit to the State of Missouri and
creating over 50 new jobs for Missouri residents in and around the Jefferson City area. If fact, we
estimate that with this partnership arrangement Securus will be facilitating over $7.000,000 in new
economic stimulus for the State of Missouri.
••
Technical Solution
Promise: The Securus SCP will provide the state agency with the best in industry centralized calling
platform including patented three-way calling. patented real time cal/forwarding detection andfully
integrated trust banking and commissary services through Huber & Associates.
12
Missouri DOC RFP No. 82211019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rishts reserved.
t::l SECIJI3_l:JS·
•
SCP Centralized Network Configuration
Proprietary and Confidential
•
•
11
r-----
r=:l SECURUS'
.........~_
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
13
SCP On Premise Configuration
Proprietary and Confidential
I
-
-
:
-
On Premise Configuration of Securus SCP
--~
--=------ro-_""='"'-_---""'=---_ _
~
__
~~__
_
Il10 .....
--
""
~
_
.....
-
-......
A'&1
ED SECU~~S·
The proposed Securus SCP offender telephone system is a
centralized call processing and recording system that provides
the state agency with over 450 features that assist corrections
officers and administrators in recording, monitoring.
investigating and reporting on offenders at all times. The SCP
system, as depicted above, includes an on premise configuration
working in concert with a centralize network platform. The on
premise configuration will consist of offender phones
distributed throughout the facility in locations that provide the
best safety for corrections officers and staff and, at the same
time, promote offender calling. The phones are connected
through a standard two-wire telephone configuration and will
utilize existing facility wiring where available.
14
....
On PremIse Eauipment
.-...i.................
r
Carrier-Class
Data Center
This deSignation enables
Securus to receive network
.
and call processing
information before, during,
and after a call ... not available
to most other offender calling
\
platform providers.
Missouri DOC RFP No. 82211019 for an Offender Telephone System
© 2011 5ecurus Technologies, Inc. All rights reserved.
~
J
SECl)_,
8_US'
.
•
TDD and TTY devices will be provided as required and all phones will be connected in the standard
{aciJity phone room to telephone grade wiring blocks. Connections will then be established to
Internet Access Devices (lADs) which will be then connected to a Telco demark point. The
demarcation point will be connected to the Securus private MPLS network where calls will be
transported to our centralized call platform for processing, recording, storage and completion.
The Securus SCP centralized main data center is a carrier-class data center that is not unlike large
Telco offices throughout the country. As a result of this classification, the Secums data center has
Telco grade facility service, which provides unique benefits to our clients. Those benefits include
security, redundancy, diversity, and system backup capabilities not found in other offender calling
platforms. Significantly, the carrier class designation of our datacenter enables Securus to receive
network information and call processing information before, during and after a call that is not
available to most other offender calling platform providers and becomes critical information to
investigators in the form of accurate remote call forwarding and three way calling detection
capabilities.
•
The Securus SCP offender telephone system data center also includes our storage area network
functionality (SAN), access to our user interface (S-Gate), call processing and recording capability
and connectivity to the pubHe switched network for completion of all calls. Our data center also
provides data to and from our back office services such as billing, customer service, and technical
support functions.
The final component to our technical solution is our customer billing function. This Dallas based
business unit is called Secums Correctional Billing Services (SCBS) and is designed to provide the
following billing services:
•
Direct Billing
•
LEe Billing
•
Offender debit
•
Web based billing services
By deploying our own billing services entity Securus can provide the ability to have collect offender
calls billed to the called partie's home phone bill through traditional collect billing when necessary
and bill others with invoicing directly from Secums. This direct invoicing is especially helpful to
attorneys, bail bondsmen, or families that no longer have a local phone line and now use only cell
phones.
Offender debit funding from family and friends is an optional service offering. This would give
family and friends the option to place funds directly into the offender telephone account through
Securus by identifying the offenders ID number. Securus would quickly place the funds directly into
the offenders debit account and make the necessary changes at the facility level.
Family and friends can use our easy access Website for self service purposes. Here, they have
options such as:
•
•
Requesting a calling guide
OOSECURUS'
-.
'~--. ..-..
~
'
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
15
•
Identifying payment methods or remaining balance on a pre-paid account
•
Finding out in advance how much a collect call will cost from an offender
The system will operate with little involvement of the state agency staff and instead will become a
resource when administrators need to know who used the phones, when they were used, what was
done with each phone and how many times an individual completed or attempted calls.
Investigators will find the system easily accessible from any remote location through a secure
website so that their investigations are not hampered by having to access a workstation at a facility
and the system will notify them when a specific call or incident is taking place.
Installation and Maintenance
Promise: Securus will install the proposed SCP system within the time/rames provided in the Securus
implementation phm and the system will be installed with offender debit available at time 0/ install.
Installation
The Securus installation plan provided in this response will ensure that the SCP offender telephone
system will be installed within 120 days at all locations. Installation means that the SCP offender
phone system is fuHy operational and that the designated state agency site contact has signed off
that the system is fully operational and that all training has been completed for efficient and
effective use of the system.
The installation will be completed by Securus personnel in concert with ShawnTech and will follow
the proposed implementation and program management plan submitted with the Securus
response. The Securus installation strategy will be to first assess whether or not the existing phone
lines in the facilities are adequate for our phone installations. Careful consideration will be given to
making certain that the noise quality, voice quality. and functionality of the phone line is adequate
for the Securus SCP and selected features (such as PIN verification and three way call detection).
Once it is determined that the phones lines are adequate for the SCP platform, the phone
connections and the associated wiring in the telephone room will be checked for existing or
potential problems. Any issues will be immediately corrected by the Securus installation team.
•
At the same time the phone lines are being checked on site, the Securus centralize calling platform
will be programmed with the specific feature functionality that you have chosen and that provides
the best operating environment for the state agency. Call prompts. network connectivity. call
storage length, phone on-off parameters, PAN lists, global block lists, and all other optional or
variable functionality will be loaded into the platform. All functionality will be checked before
deploying.
Prior to the installation ofthe phone and the programming of the centralized offender calling
system, the private data network will have been configured and put into place. This network will
connect each of your facilities with MPLS private circuits provided (and monitored) by AT&T. AT&T
is our private MPLS network provider for virtually all of our over 1,400 jails and prisons on SCP and
we have built redundant monitoring systems between our two companies to affect continuous
monitoring of the network end to end.
16
Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 SeCllrlls Technologies, Inc. All rights reserved.
t:) SECUFJUS'
..
____.
•
Securus will pay particular attention to engineering each network component to be able to
accommodate the anticipated volume of calling from offenders as well as the need for investigators
to access call recordings from remote locations. Our experience and understanding of your
operating environment has taught us to be very diligent about providing adequate network
in the event that offender calling volumes rise significantly so that investigators will never
bave problems accessing offender call recordings from any Jocation at any time of the day or
night.
.
The implementation plan calls for full installation to be complete within 120 days from start of
project. There are over 1.100 tasks and subtasks already identified in our plan however, none is
more important than the final sign off by the Missouri Department of Corrections. We have
identified the professional project manager that will lead this important installation and we have
assigned an integration manager to focus solely on the important tasks associated with the
integration points between Securus and Huber & Associates, ShawnTech Communications, and
Guarded Exchange LLC.
•
We have included a strategy and tactical actions that are dedicated to working with the incumbent
provider to ensure a smooth and non-compromising transition from your existing platform to the
Securus SCPo Our plan includes elements ofthe activities that our partners will be undertaking to
ensure that we are all on the same timeline and that we can deliver on our promises. We are ready .
State Agency Facing Management Structure
Account Management
Friends
and Family Service
Technical Service
Facility Maintenance
•
[;:) SEC~yS-
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.
17
changed dramatically. You can expect the same change over the course of the next five years. So
how does one look into the future and make the best informed decisiontoday in face of all this
change?
Securus believes that looking back over the course of the last five years helps predict the next five
years. Securus has maintained a focus on the development of our offender calling platform with an
eye towards offering new and innovative features and functionality that are meaningful to our
clients and responsive to the challenging budgetary and operational environment you face every
day. Over the course of the last five years we have introduced:
•
•
Innovative new investigative tools including PIN security biometrics, JLG investigative
voice biometrics, patented three-way calling and real time remote call forwarding
detection, CDR and voice recording records analysis in concert with partners
•
Highly effective integration methods such as web services that guarantees we can
integrate with any vendor at the highest level of technology at no expense to our facility
customers
•
New facility efficiency solutions that include Automated Information Services that
offload our client from having to answer the same questions from the public over and
over again; offender debit that allows family and friends to deposit funds directly into
offenders accounts, Prepaid Calling Card machines and multiple payment options for
family and friends
•
Call completion efficiencies that are guaranteed to increase call completions so
offenders are less frustrated and calls can be completed to cell phones, if approved by
the state agency
•
Services specifically targeted to increasing the safety and protection of facility staff
including covert alert with barge-in and word spotting that identifies key words or
phrases
•
Insulation from technology stagnation by providing upgrades to our calling platform at
least three times per year
•
•
The industry's best centralized offender telephone system that currently processes
over 1 million calls per day and bills 1.3 Billion minutes of use per year from over 1.400
jails and prisons throughout the United States
U.s based customer call center available 24x7x365 and staffed by Securus employees
who are regularly measured based upon their ability to solve problems on the first call
In addition to the above, over the course of the l?st five years Securus has refined our management
teams. This includes at the very top of the organization and we have invested in more customer
facing people to make certain we keep in contact and stay ahead of every issue and opportunity.
So, how does the future look since we have reviewed the past?
•
One ofthe ways to evaluate what Securus will be in the future is to consider the commitment we
have made in our response. Most certainly, we could not make the commitments if we could not
deliver. We have promised to:
~
SECURUS'
:':";:".,:-__
Missouri DOC RFP
No_ B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved_
19
1. Have done our homework to understand your unique operating environment and to make
sure we understand the technical interfaces required so your operation continues
uncompromised.
Z. Source key partnerships with new and existing vendors that will deliver capabilities
beyond thl~ basic offender telephone system
3. Provide the very best centralized calling platform in the industry that is robust enough for
your call volume and still have room to grow
4. Install the Securus SCP OTS and all of the related services within the timeframes provided;
including offender debit and monitoring and listening to five (5%) percent of all calls
5. Provide a better level of account management and customer service than you and family
and friends are presently receiving
But perhaps our CEO, Mr. Rick Smith says it best:
I
·We will provide the best customer service, the best calling platform, and the best economics to
tl]e Missouri Department of Corrections. You have my word. "
,
20
•
- Rick Smith, CEO. Securus Technologies, Inc.
Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus TechnolOgies, Inc. All rights reserved.
[;:)
SECURl,JS'
__
•
STA TE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR PROPOSAL (RFP)
•
REQ NO.: NR 300 31501000001
BUYER: Brent Dixon
PHONE NO.: (573) 751·4903
E·MAIL: brent.dixon@oa.mo.gov
AMENDMENT NO.: 003
RFP NO.: B2Z11019
TITLE: OFFENDER TELEPHONE SYSTEM
ISSUE DATE: 02/23/11
RETURN PROPOSAL NO LATER THAN: 03/09/11 AT 2:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
RETURN PROPOSAL TO:
Print or type RFP Number and Return Due Date on the lower left hand corner of the
envelope or package. Delivered sealed proposals must be in DPMM office (301 W High
Street, Room 630) by the return date and time.
(U.S. Mail)
(Courier Service)
DPMM
or
DPMM
PO BOX 809
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101·1517
JEFFERSON CITY MO 65102·0809
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
•
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
OFFICE OF ADMINISTRATION, INFORMATION TECHNOLOGY SERVICES DIVISION
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services, at the prices
quoted, in accordance with all requirements and specification.s contained herein and the Terms and Conditions Request for Proposal
(Revised OJ 12011 0). The offeror further agrees that the language of this RFP shall govern in the event of a conflict with hislher proposal.
The offeror further agrees that upon receipt of an authorized purchase order from the Division of Purchasing and Materials Management or
when a N olice of Award is signed and issued by an authorized official of the State of Missouri. a binding contract shall exist between the
offeror and the State of Missouri.
SIGNATURE REQUIRED
DOING BUSt."ESS AS (DBA) NAME
L.IlGAL. NAME OF ENTITYfINDn'IDUAL. FILED WITH IRS FOR THIS TAX ID NO.
Securus Technologies, Inc.
Securus Technologies, Inc.
MAIL.ING ADDRESS
IRS FORM II199MAlLlNG ADDRESS
14651 Dallas Parkway, 6th Floor
14651 Dallas Parkway, 6 tl1 Floor
CITY, StATE, ZIP CODE
CITY, STATE, ZIP CODE
Dallas, Texas 75254
Dallas, Texas 75254
CO:'>'TACtPERSON
EMAll.. ADDIIESS
Robert E. Pickens
bpickens@securustech.net
PMOXE NUMBER
FAXl'I'UMBER
I
972·277 -0300
TAXI'A YEll. ID NUMBER (TIN)
I
972-277-0514
VENDOR NUMBER (IF KNOWN)
TI\XPAYER ID (nN) TYPE (CflECK ONE)
_X_
FEIN
_
SSN
75-2722144
VENDO\I. TAX FlUNG TYPE WITH illS (CHECK ONE)
_X_ Corporation
•
-
Individual
-
StatelLocal Government
_
PaJ1IIership
AUTHORIZED SIGNA TURE
Sole Proprietor
DATE
PRINTEJ) NAME
_
TITL.E
~~.~
Robert E. Pickens
March 9, 2011
Chief Operating Officer
_IRS Tax Exempt
TITLE: OFFENDER TELEPHONE SYSTEM
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
Prospective offerors are hereby notified of the following revisions to the RFP:
6, Changed Closing Date:
As Stated: Return bid no later than 02125111 at 2:00 pm
Change to: Return bid no later than 03/09111 at 2:00 pm
7. REVISED paragraph 2.2.13
8. REVISED paragraph 2.4.4
1. REVISED paragraph Exhibit A, Section At
•
•
