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NOTICE OF AWARD
State Of Missouri
Office Of Administration
Division Of Purchasing And Materials Management
PO Box 809
Jefferson City, MO 65102
http://www.oa.l11o .gov/purch
SOLICITATION NUMBER
CONTRACT TITLE
B2205070
Offender Telephone Service
CONTRACT NUMBER
CONTRACT PERIOD
C205070001
May 19, 2006 through May 18,2011
REQUISITION NUMBER
VENDOR NUMBER
NR 300 2150000041
95461544000
CONTRACTOR NAME AND ADDRESS
STATE AGENCY'S NAME AND ADDRESS
Public Communications Services, Inc.
11859 Wilshire Blvd., Suite 600
Los Angeles, CA 90025
Various Correctional Institutions
Throughout The State of Missouri
ACCEPTED BV THE STATE OF MISSOURI AS FOLLOWS:
The proposal submitted by Public Communications Services, Inc. in response to RFP 82205070 is accepted in its
entirety, including Best and Final Offer #001 and #002, and the leiters of clarification dated October 21, 2005 and
December 13,2005. The contract period shall be May 19,2006 through May 18, 2011.
BliYER
BUYER CONTACT INFORMATION
John Stobbart
E-Mail: John.Stobbart@oa.mo.gov
Phone: (573) 751-3796
Fax: (573) 526--9818
SIGNATURE OF BUYER
DATE
~j. .s~~
(I}IREC.TOR OF PURCHASING AND MATERIALS MANAGEMENT
V~~
aM
James Miluski
S-IQ-Ob
STATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR BEST AND FINAL OFFER (BAFO)
FOR REQUEST FOR PROPOSAL (RFP)
BAFO REQUEST NO.: 002, REVISION #002
RFP 0.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICE
ISSUE DATE: 04-06-05
REQ NO.: NR 3002150000041
BUYER: JOHNSTOBBART
PHONE NO.: (573) 751-3796
E-MAIL: john.stobbart@oa.mo.gov
RETURN BAFO RESPONSE NO LATER THAN 04-12-06 AT 5:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
enveloJ>e or package. Sealed BAFOs should be in DPMM office (301 W High Street,
Room <i30) by the return date and time.
(U.S. Mail)
or
RETURN BAFO RESPONSE TO: DPMM
POBOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINAnON TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services. at the prices
quoted, in accordance with all temlS and conditions, requirements. and specifications of the original RFP as modified by any previously
issued RFP amendments and by this and any previously issued BAFO requests. The offeror agrees that the language of the original RFP as
modified by any previously issued RFP amendments and by this and any previously issued BAFO requests shall govern in the event of a
conflict with his/his proposal. The offeror further agrees that upon receipt of an authorized purchase order from the Division of Purchasing
and Materials Management or when a Notice of Award is signed and issued by an authorized official of the State of Missouri, a binding
contract shall exist between the offeror and the State of Missouri.
SIG ATURE REQUIRED
DOlr-oG BUSlr-oESS AS (DBA) r-o.U-IE
LECAL NA.\![ OF ENTlTYnNDl\'lDUAL FlLED WITIf IRS FOR TH1S TAX IV /100.
Public Communications Services, Inc.
Public Communications Services, Inc.
MAILING ADDRESS
lKS FOR.\l 10\19 MAILfNG ADDRESS
11859 Wilshire Blvd., Suite 600
11859 Wilshire Blvd., Suite 600
CIT\', STATE. ZlrCOOI:
CIT\', STATE. ZIP CODE
Los Angeles, CA 90025
Los Angeles, CA 90025
C01'"TACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PilOSE
NlJ~IB£R
FAX /IOUMBER
31 0-231-1000, Ext. 3037
310-954-2118
TAXPAYER 10 "'lJ~B[R (TIN)
TAXPAYER 10 (TIN) TYPE (CHECK ONE)
..x- FEIN -
95-4615444
VEr-oOOR TA." FILING TYPE WITH IRS ICHECK ONE)
..L COIporation
(T
DSIGrlA
IndiWdwl.L
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· I''t"''-'-
PRINTED NAME
Tommie Joe
-.....::
VE","OOR NlJ~BER (IF KNOWN)
SSN
(NOTE: LU: IS /liOT A VALID TAX FlUNG Tvr£.)
Stale/local Govemment
~-
Partnership
Sole Proprietor
DATI:
April 7, 2005
TITLE
Chief Operating Officer
Other
B2Z05070
Page 2
OFFENDER TELEPHONE SERVICES
INFORMAnON TECHNOLOGV SERVICES DIVISION
RFP 82Z05070 is hereby amended by SAPO #002, Revision #002 as follows:
The following paragraphs have been revised:
3.1.8;
3.1.10;
3.1.19
The following paragraphs have been added:
1.2.4 a;
3.1.8 c;
3.1.8 d;
3.1.8 e;
3.1.8 f;
3.1.8 g
•
STATE OF MISSOURI
OFFICE OF ADMlNISTRAnON
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR BEST AND FINAL OFFER (BAFO)
FOR REQUEST FOR PROPOSAL (RFP)
BAFO REQUEST NO.: 002, REVISION #001
RFP NO.: B2ZOS070
TITLE: OFFENDER TELEPHONE SERVICE
ISSUE DATE: 04-03-66
REQ NO.: NR 3002150000041
BUYER: JOHNSTOBBART
PHONE NO.: (573) 751-3796
E-MAIL: john.stobbart@oa.mo.gov
RETURN BAFO RESPONSE NO LATER THAN 04-07-06 AT 5:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand corner of the
envelope or package. Sealed BAFOs should be in DPMM office (30 I W High Street,
Room (30) by the return date and time.
(Courier Service)
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101
(U.S. Mail)
RETURN BAFO RESPONSE TO: DPMM
or
PO BOX 809
JEFFERSON CITY MO 65102-0809
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
•
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services, at the prices
quoted, in accordance with all terms and conditions, requirements, and specifications of the original RFP as modified by any previously
issued RFP amendments and by this and any previously issued BAFO requests. The offeror agrees that the language of the original RFP as
modified by any previously issued RFP amendments and by this and any previously issued BAFO requests shall govern in the event of a
conflict with hislhis proposal. The offeror further agrees that upon receipt of an authorized purchase order from the Division of Purchasing
and Materials Management or when a Notice of Award is signed and issued by an authorized official of the State of Missouri, a binding
contract shall exist between the offeror and the State of Missouri.
SIGNATORE REQUIRED
DOING BUSINESS AS (DBA) NAME
LEGAL NAME OF ENTITYIIND[VIDUAL FILED wrrn IRS FOR THIS TAX [Il NO.
Public Communications Services, Inc.
Public Communications Services, Inc.
MAIUNC ADDIUSS
IRS FORM 10M MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
11859 Wilshire Blvd., Suite 600
CITY. STATE. ZIP CODE
CITY,STATE. DPeODE
Los Angeles, CA 90025
Los Angeles, CA 90025
CONTACT PERSON
EMAIL ADDRESS
Tommie Joe
tommle.loe@teampcs.com
'HONE NUMBER
FAX NUMBER
I
310-231-1000, Ext. 3037
TAXPAYER ID NUMBER (TIN)
310-954-2118
TAXPAYER III (TIl\l TYPE (CHECK ONE)
95-4615444
.A.- FEIN
_
SSN
VENDOR TAX FILING TYPE WITH IRS (CHECK ONE)
•
.A.- COrp0r3lion
A
«(
lndivid1!Al
StatelLocal Government
Tommie Joe
'"-
./
VENDOR NUMBER (IF KNOWN)
(NOTE: LLC IS NOTA VAUD TAX I'IL1NCTVPE.)
~~.~
'R1"'TED NAME
I
Pannership
Sole Proprietor
DATE
April 5, 2005
TITLE
Chief Operating Officer
Other
OFFENDER TELEPHONE SERVICES
INFORMATION TECHNOLOGY SERVICES DIVISION
RFP 82Z05070 is hereby amended by BAFO #002, Revision #001 as follows:
The following paragraphs have been revised:
3.1.8
4.4.1
Exhibit C-I. 1. u.
The following paragraphs have been added:
1.2.7;
1.2.8;
1.2.9;
3.1.8 a., and subparagraphs 1),2), and 3);
3.1.8 b;
3.1.9;
3.1.10;
3.1.11 ;
3.1.12;
3.1.13;
3.1.14;
3.1.15;
3.1.16;
3.1.17;
3.1.18;
3.1.19;
3.1.20;
3.1.21 ;
ExhibitC·l, l.X
The following Exhibits have been revised:
Exhibit A;
ca
STATE OF MISSOURI
OFFICE OF ADMINISTRAnON
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR BEST AND FINAL OFFER (BAFO)
FOR REQUEST FOR PROPOSAL (RFP)
•
REQ 0.: NR 3002150000041
BUYER: JOHNSTOBBART
PHONE NO.: (573) 751-3796
E-MAIL: john.stobbart@oa.mo.gov
BAFO REQUEST NO.: 002
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICE
ISSUE DATE: 03-21-06
RETURN BAFO RESPONSE NO LATER THAN 03-28-06 AT 5:00 PM CENTRAL TIME
MAILING INSTRUCTlONS:
Print or type RFP Number and Return Due Date on the lower left hand corner of the
or package. Sealed BAFOs should be in DPMM office (301 W High Street,
Room 630) by the return date and time.
envelo~e
(U.S. Mail)
RETURN BAFO RESPONSE TO: DPMM
or
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST mGH STREET, RM 630
JEFFERSON CITY MO 65101
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services, at the prices
quoted, in accordance with all terms and conditions, requirements, and specifications of the original RFP as modified by any previously
issued RFP amendments and by this and any previously issued BAFO requests. The offeror agrees thaI the language of the original RFP as
modified by any previously issued RFP amendments and by this and any previously issued BAFO requests shall govern in the event of a
conflict with hislhis proposal. The offeror further agrees that upon receipt of an authorized purchase order from the Division of Purchasing
and Materials Management or when a Notice of Award is signed and issued by an authorized official of the State of Missouri, a binding
contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
DOINC BUSINESS AS (DBA) NAME
LEGAl-NAME OF ENTITVIINDIVIOUAL FILED WITH IRS FOR THIS TAX ID NO.
Public Communications Services, Inc.
Public Communications Services, Inc.
:\IAIUNC ADDRESS
IRS FOR.\! 1099 MAJLlNG ADDRESS
11859 Wilshire Blvd, Suite 600
11859 Wilshire Blvd., Suite 600
CI1Y, STATE. ZIP CODE
CI1Y, STATE, ZIP CODE
Los Angeles, CA 90025
Los Anaeles, CA 90025
CONTACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.ioe@teampcs.com
PHOI"[ I"UMBER
FAX ,,"U:\lBER
310-231-1000, Ext. 3037
310-954-2118
TAXPA VER ID I"UMBER (TIN)
TAXPAVER
to (TlN) TYPE CCHECK O,,"EI
..K..-
95-4615444
FElN
-
SSN
V[NDOR TAX RLiNG TYPE WlTIllRS (CHECK ONE)
X
AU
c:'
~
COJPoration
:7o-<.-v1--
PRJNTED NAME
Tommie Joe
Individual
~
'--
VENDOR ""UMBER (IF KNOWN)
(!"OYE: LLC IS NOT A VALID TAX FlLlNG TYPE.)
Slate/Local Government
/'
I
Pmnership
Sole Proprietor
DATE
April 5, 2006
TITLE
Chief Operating Officer
Other
Page 2
82Z05070
OFFENDER TELEPHONE SERVICES
INFORMAnON TECHNOLOGY SERVICES DIVISION
RFP 82205070 is hereby amended by BAFO #002, Revision #001 as follows:
The following paragraphs have been revised:
4.2.1 a;
4.4.1
The following paragraphs have been added:
3.1.8;
4.2.1 b;
Exhibit C-I, 1. t;
Exhibit Col, I. u;
Exhibit C·I, l. v;
Exhibit C-I, 1. w
The following Exhibits have been revised: Exhibit A
April 10, 2006
Attention: John Stobbart
Division of Purchasing and Materials Management
301 West High Street, Truman Building, Room 630
Jefferson City, MO 65101
Dear Mr. Stobbart
pes is honored to have the opportunity 10 respond to BAFO Request No. 002 and all
associated revisions for the State of Missouri for Offender Telephone Services pursuant to
your Request for Proposal 82Z05070. PCS has proposed the best equipment, technology,
service and support available in today's marketplace, while providing the lowest possible call
rates.
We are confident that our proposal provides the best value proposition to meet and exceed
the State of Missouri's goals and objectives. We look forward to responding to any questions
resulting from your review of the enclosed best and final offer. For additional information,
please feel free to contact me at 310-954-3015 or by email atjoe.pekarovic@teampcs.com.
Joe Pekarovic
Vice President of Sales
I 1859 Wilsh ire Blvd.. Suite 600 • Los Angeles. CA 90015 • (3 10) 13 1-1000 • (800) 350· 1000 • Fax (310) 95-1·
\\'w\\'.pcstelcorn.com
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
•
1.
CLARIFiCATIONS:
1.1
Please confinn the validity of the proposal for an additional 60 days from the BAFO receipt due
date.
D pes confirms its proposal to the State of Missouri is valid for an additional 60 days
from the BAFO receipt due date.
2.
OFFEROR RESPONSE TO CHA OED REQUIREMENTS: The offeror is requested to respond
to the following revised and added paragraphs and/or Exhibits:
PARAGRAPH ADDED BY BAFO #002, ~VISION #002
1.2.4.a The current contract is limited to the Offender Payphone Services only. The network
connectivity associated with the Department of Correction's private network for data
transmission has been acquired separatefrom this contract.
D pes has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
1.2.7
•
The following Department of Corrections facilities currently use ti,e Southwestern Bell frame
relay cloud:
Eastern Reception & Diagnostic Correctional Center- 2727 Highway K - Bonne Terre, MO
Boonville Correctional Center & Boonville Treatment-1216 East Morgan Street- Boonville
Crossroads Correctional Center - 1115 E Pence - Cameron
Southeast Correctional Center - 300 Pedro Simmons Drive - Charleston
Chillicothe Correctional Center - 1500 3,d Street - Chillicothe
Western Missouri Correctional Center - 609 E Pence - Cameron
Farmington Correctional Center - /012 W Columbia Street- Farmington
Ozark Correctional Center - 1192 Honor Camp Lane - Fordland
Fulton Reception & Diagnostic Center -1393 Route 0 - Fulton
South Central Correctional Center - 255 W Highway 32 - Licking
Potosi Correctional Center - 11593 State Road 0 - Potosi
Missouri Eastern Correctional Center - 18701 Old Highway 66 - Pacific
Moberly Correctional Center - 5201 S Morley - Moberly
Northeast Correctional Center -13608 Pike 46 Airport Road - Bowling Green
Western Reception, Diagnostic & Cor. Center - 3401 Faraon Street- St. Joseph
Women's Reception and Diagnostic Center-llOJ E Hwy 54- Vandalia
D pes has read and understands.
•
1
; ' . p,jrTted on Recycled Paper
••
__.,. . .
C:~'~PCS
State of Missouri
Offender Telephone Services - RFP B2205070
Best and Final Offer #002
:.~'I._,.
'-1IrooI'~'
PARAGRAPH ADDED BY BAFO #002, REVISION #001
1.2.8
The following Department of Corrections facilitie.f currently use the Sprint frame relay cloud:
•
Maryville Treatment Center - 30227 US Hwy 1.16 - Maryville, MO
Tipton Correctional Center - 619 N Osage A),'enue - Tipton, MO
o PCS has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVlSION #001
1.2.9
The following Department of Corrections facilities currently use the point to point circuits to
the State Data Center - 301 W Higl, - Jefferson City:
Jefferson City Correctional Center - 8200 Fence Lille Road - Jefferson City, MO
Algoa Correctional Center - 8501 Fence Line Road - Jefferson City, MO
o PCS has read and understands.
PARAGRAPH REVlSED BY BAFO #002, REVISION #002
3.1.8
The contractor shall furnish, install, monitor, maintain and incur the expense for the of
installation of and the ongoing monthly expense, through the life of the contract for data
circuits, separate from the bandwidth provided for the offender phone recording and
monitoring system, at each of the institutions (see the list below). The contractor will be
allowed to use the existing DOC equipment to terminate the services. If additional equipment
is necessary. the contractor shall be responsible for all one time cost associated with the
solution. Such equipment shall become the property of the State of Missouri upon delivery.
This bandwidth must be the guaranteed access and throughput availability speed of a Tl
circuit. This service must connect to the Missouri Department of Corrections equipment
located in the State Data Center, 301 West High Street, Jefferson City, MO 65109. DOC's
current network includes terminations of a DS3 into the SBC Frame Relay service, and a T1
into tl'e Sprint Frame Relay service into two premise based Cisco 7206s at the State Data
Center.
•
LOCATIO~
Euttrn Rtrtption & Diagnostic Corrtctional Ctnttr
2727 Highway K
Ronot Terrt. ~Io.
BooD\illt Corrtctional Ctnttr & Roon\"iJIt TreatmtDt Ctnttr
1216 ElSt 10rgan Strett
Boonvillt. Mo.
Crossroads Corrtrtional Ctnttr
IllS E. Ptnrt
Camtron. Mo.
Soutbtast Corrtctional Centtr
300 Pedro Simmons Drivt
Charftston. \10.
Chillicotht Corrtclional Ctnter
ISOO Third Strctl
Chillicotht. \10.
Wnltrn Missouri Corredional Ctnltr
609 E. Penct
Cameron. :\10.
2
...
;,-.. Prinled on Recycled Piper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
Farmington Correctional Crntrr
1012 W. Columbia Street
Farmington. ,\10.
Our" Correctional Crotrr
1192 1I0nor Camp Lane
Fordland. :\10.
Fulloo Rcecplion & Diagnostic Center
1J93 Route 0
Fultoo. ,\10.
Algoa Correetilloal Cenlu
8~1 feMr Linc Road
JrfTHson Cih'. :\10.
JrfTerson City Correctional Center
8200 Frnce Linr Road
JdTerson Ciry. :\1065101
Soulh Central Correctional Ccnler
255 Wesl IIighway 32
Liekinl!. l\to.
:\IaI}'\'ilIr Treatmrot Cenlrr
30227 'S 11\\")' 136
:\larwille. :\10.
Potosi Correelional Cenl('r and :\Iineral Area Treatmenl Crnter
11593 Stale Road 0
:\linHal Point. ,\10.
Missouri Eastern Correctional Centrr
18701 Old lIighwa~' 66
Pacific, :\10.
~1oberl)' Correctional Center
5201 S. ,\Iorely
:\loberh'. :\10.
:\'ortbeast Correclional Center
13608 Pike 46 Airport Road
Bowlin2 Green. ,\10.
Western Reception. Diagnoslic & Correctional Cenler
3401 Faraon Strccl
Sl. JoseDh. '10.
Tipton Correctional (enlH
619 N. Osage A\'enue
TiDlon, ,\10.
Women's Reception and Diagnostic Center
1101 E. Uwy 54
Vandalia, :\10 63382
D pes agrees and will comply,
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3. J. 8. fl. The Department of Correctiolls currently Itas the following equipment in tlte State D(lta
Center:
J)
Cisco 7206 Router:
Tltree Tls:
O"e to tlte Jefferso" City Probation aud Parole Office, 2705 W. Main;
One to DOC CeJltral Office, 2729 Plaza; a"d
One/or CMS that connect to the contractor's pltarmacy it, Oklahoma.
One DS3 con"ected to tlte Southwestem Bellframe relay cloud.
2) Cisco 7206 ROllter:
One TJ cO/lflected to the Sprint frame relay cloud.
Four TIs:
l'..
Prinled on Recycled Paper
.",
3
State of Missouri
Offer'lder Telephone Services - RFP B2Z05070
Best and Final Offer #OOZ
One to Probation and Parole Central Office, I 51 I Christy Drive;
One to Missouri Vocational Enterprises, 1663 Industrial Drive;
One to Algoa Correctional Center, 850/ Fence Line Road;
One to Central Missouri Correctional Center, Hwy 179; and
One 9mb A TM connection to the Jletropolitan Area Network (MAN).
•
3) IBM 2210 Router:
Two TIs: One to Jefferson. City Correctional Center, 8200 Fence Line Road;
One to Information Services, 2728 Plaza Drive.
o
pes has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3. I.B.h) Tire correctionalfacilitie!i hllve either Cisco 3640 routers with built in CSU/DSUs, or Paradyne
9/24 External CSUICSUs and IBM 2210 routers.
o PCS has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #002
3. J.B.c. The DOC 7206 routers in the State Data Center in Jefferson City have the capacity to install a
DS3 card into the router. The Central Processing Unit (CPU) shall be the re~ponsibi/ity of
DOC.
o PCS has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #002
•
3.I.B.d. The contractor shall be responsible for the acquisition and delivery ofthe DS3 card. Sudl card
will become tire property of the State of Missouri upon delivery. The Oil-going ma;ntellance
shall he the responsibility ofthe DOC.
o PCS has read and understands and will comply.
PARAGRAPH ADDED BY BAFO #002, REVISIO #002 .
3.1.B.e. The DOC Cisco 3640s lind IBM 2210 located at tl,e institutions have the capacity and DOC
will supply the Tl WIC cardsfor tlte installation as well as on-going maintenance.
o PCS has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISON #002
3./.8.f. The Departmelll ofCorrections currently has Cisco 3640s at thefollowing institutions:
I)
JeffersOII City Correctional Center - Jefferson City
2)
Eastern Regional & Diagnostic Treatment Center - Bonne Terre
3)
Southeast O"rectiOlwl Center-CI,arleSlo"
o pes has read and understands.
4
(OJ>-
f'.;:
PrInted on Recycled Paper
•
------------
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
•
PARAGRAPH ADDED BY.
BAFO
#002,
REVISION #002
.
,
.
3.1.8.g. The Department of Correc:tions currently has IBM 2210 routers at all other institutions otlter
than the ones outlined in f above.
r:J
PCS has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.9
The colttractor may provide such data circuits to the institutions within tlte same circuits for
the Offender Telephone Service. However, traffic must be kept separate.
D
PCS has read and understands.
PCS will provide two distinct and independent networks. One network will support
the Offender Telephone System. The other will be for the exclusive use of the State
of Missouri as described in this RFP .
.PARAGRAPH REVISED BY BAFO #002, REVISION #002
•
3././0 The contractor shall provide such data circuits for state data application (no voice or video)
usage between the Department ofCorrections ,facilities and its central office in Jefferson City,
MO. Such circuits shall not be required to support multi-protocol label switching (MPLS), but
may be provisioned over Frame Rela)'.
o PCS has read and understands and will comply.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3. J. 11 Tire contractor shall agree and understand that the State of Missouri currently uses frame
relay services from Southwestern Bell and Sprint that terminate on a single pipe from each
company. Tire contractor must terminate T1 services in an aggregated manner in Jefferson
City, but shall "ot be required to termi"ate such services on the existing service.
D pes agrees and understands.
PCS proposes to install new circuits to support T1 services in an aggregated manner
over a DS3 interface terminating in Jefferson City This approach will eliminate
downtime and simplify implementation on the part of State personnel.
PARAGRAPH ADnE~. BY BAFO #002,
~VISION .#O~l
3.1.12 Tire cOlltractor shall not acquire any circuits ullder a"y existing State (if Missouri contract(s).
o PCS agrees and will comply.
•
PCS will not acquire any circuits under an existing State of Missouri contract.
5
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~.
9
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'"
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
PARAGRAPH ADDED BY BAFO #002, REVISION #00]
3.1.13 The contractor shall understand and agree Ihat the State ofMissouri shall not acquire circuits
on the contractor's behalf with subsequent charge back ofsuch costs to the contractor.
•
D pes understands and agrees.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.14 The contractor shall provide a minimum DS3 bandwidth from the co"tractor's network cloud
to the termination in the State Data Ce"ter.
D pes agrees and will comply.
pes will provide a minimum DS3 bandwidth from our network cloud to the
termination in the State Data Center.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.15 The contractor shall "ot be required to install equipment at tlte terminatio" poi"t at the State
Data Center at 301 West High Street or at the terminations at any Department of corrections
Facility. The contractor may terminate in the existing slate-owned 7206s and like devices at
each ofthe sites.
D pes agrees and will comply.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3././6 The co"tractor sha/l not be required to provide installation and maintenance of routers,
jirewalls, and maintain a/l routing tables for the State data network at each facility. The
contractor may utilize state equipment that is in place.
•
D pes agrees and will comply.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3./.17 The contractor may provide a demark consisting of a smart jack with an RJ-45 connection
equal to tlte speed of a T-1 to meet the dedicated network requirement for each facility. The
j-mart jack must be the equivalent of a network interface unit to a/low tlte contractor to test to
the N1U.
D pes agrees and will comply.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.18. Tlte contractor shall agree and understand that t',e State of Missouri will continue to assume
the expense ofthe existing DS3 and T-1 in service today, or whatever the stale keeps in place.
D pes agrees and understands.
•
6
.'\.
f. t:
Prinled on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
•
PCS proposes to install a new DS3 and T-1 data circuits. Keeping the existing DS3
and T-1 data circuits in service, will provide the State of Missouri with network
redundancy and help to ensure a smooth transition to the PCS network. The new
PCS provided State Data Network will be in place and operational at system turn-up.
PARAGRAPH REVISED BY BAFO #002, REVISION #002
3.1.19 Currently, the facilities outlined in 3,1.1 have a frame relay connection that terminate~· on
premise to the Southwestern Bell and Sprint clouds depending on the service areas or
dedicated point to point TJ. Sprint and Southwestern Bell then use their clouds/facilities to
terminate into the Jefferson City Sprint cenlral office. At that point, there ;s D53 from
SouthweSlern Bell and a T-l from Sprint clouds Ihalterminate atlhe State Data Center.
o PCS has read and understands.
PARAG~H
ADDED BY BAFO #002, REVISION #001
3.1.10 The contractor shall provide bandwidth access and available speed equal to a T-l to each of
the institutions outlined in 3.1.8.
o pes agrees and will comply.
PCS will provide bandwidth access and available speed equal to a T-1 to each of the
institutions outlined in 3.1.8.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.21 The contraclor's T-l data circuits shal/have the ability to transmit to the State Data Center.
Such circuils shall not be required to be a part of a fully meshed network with connectivity to
aI/IDeations within the cloud.
o pes agrees and will comply.
PARAGRAPH REVISED BY BAFO #002
4.1.1.0 The cost evaluation for Basic will be based on 70% of the
minutes stated in paragraph 1.1./.
e~'limate(/
numbers of calls and
o PCS has read and understands.
PARAGRAPH ADDED BY BAFO #002
4.1.1.b Tile COJt evaluation for Basic witll Option One will be based on the following percentages of
the eJtimaled numbers ofcalls and minutes stated itt paragraph /.1./:
Option One-Debitcalls-15%
•
Option One-Prepaid cal/s- 15%
1
..: :: Printe<l 01'1 Recycle<l Pape<
-
.. -
(~fCS
'-~....-'
State of Missouri
Offender Telephone Services - RFP B2Z0S07Q
Best and Final Offer #002
NOTE: The above are estimates only. The Slale ofMissouri will not guarantee any quantity of
•
calls or minutes.
D pes has read and understands.
PARAGRAPH REVISED BY BAFO #002, REVISION 11001
4.4.1
Cost: The offeror must respond 10 Exhibit A with firm, fIXed pricing for all applicable costs
necessary to satisfy the requirements of the RFP. The price for basic ots stated shall be the
contractor's charge per minute and set-up charge for collect calls, and shall be exclusive of any
and all local, state and federal taxes/fees (I.E, LOCAL, STATE AND FEDERAL TAXES/FEES
MAY BE PASSED ON TO THE CUSTOMER IN ADDITION TO THE OFFEROR'S PER
MINUTE PRiCES AND SET~UP CHARGE). Basic with option one debU calls shall be
inclusive of any and ali local, siale, and federal taxes and/or fees (J.E, LOCAL, STATE, AND
FEDERAL TAXES/FEES SHALL NOT BE ADDED TO THE FIRM, FlXED POSTAL/ZED
PRICE PER MINUTE PAID FOR BY THE OFFENDER). Basic with option one pre-paid
calls shafl be exclusive of any and afl local. state. and federal/axes and/or fees (J.E, LOCAL,
STATE AND FEDERAL TAXES/FEES MAY BE PASSED ON TO THE CUSTOMER IN
ADDITION TO THE OFFEROR'S FIRM, FIXED POSTAL/ZED PRICE PER MINUTE).
All other applicable costs and expenses necessary to satisfY the requirements of the RFP,
including furnishing, installing, providing any necessary hardware, monitoring, maintaining and
incurring the expense for the of installation of, and the ongoing monthly expense, through the life
of the contract, for data circuits, separate from the bandwidth provided for the offender phone
recording and monitoring system, at each of the institutions refcrenced in paragraph 3.1.8 must be
included in the stated price. All prices quoted shall be finn, fixed for duration of the contract.
The offeror shall provide the lowest finn fixed prices available to the called parties. Commissions
from the call charges shall not be applicable nor shall any commission-like payments be made by
the contractor to the State of Missouri or any other entity or party. In lieu of commission-like
revenue received by the State of Missouri. the offeror should propose contract costs that take
commissions otherwise paid and offset the contract costs to the called party. Unless stated herein,
the statc shall assume that absolutely no other costs, charges, or fees will be assessed to the state,
the offender or the called party whatsoever, and that no other costs exist to satisfy the RFP's
requirements. Therefore, the successful offeror shall be responsible for any additional costs.
•
o pes has read and understands and will comply.
•
•
C~~PCS
~-~-~-
State of Missouri
Offender Telephone Services - RFP 62Z05070
Best and Final Offer #002
.~
llo-o' e.,--."
EXHIBIT A
COST (PRICI G SECTION)
.
.
EXHIBIT REVISED BY BAFO #002, REVISION #001
A.I
REQUIRED PRICING: The offeror must stale below the finn, fixed price for perfonning OTS
services in accordance with the provisions and requirements stated herein, including furnishing, installing,
providing any neccssary hardware, monitoring, maintaining and incurring the expense for thc of
installation of and the ongoing monthly expense, through the life of tile contract, for data circuits, separate
from the bandwidth provided for the offender phone recording and monitoring system, at each of the
institutions referenced in paragraph 3.1.8. All costs associated with providing the required services,
including all Iravel and expenses to be incurred by contractor staff, must be included. The offeror must
propose all items (001 through 010). Prices shall not include commissions to be paid to the State of
Missouri (see RFP paragraph 4.4.1).
o pes has read and understands.
The TeamPCS Full Disclosure Rate Plan
. .
.
.
PARAGRAPH REVISED BY BAFO #002, REVISION #001
a.
Basic OT5: Collect Calls: shall be defined as where the outside party is requested to pay for the
calls where the cost would be billed through a monthly invoice to the called party. Such prices
shall be exclusive of taxes. The offeror must propose all items (00 I through 008). The offeror
must state the finn, fixed rates per minute and shall include all set up fees for all offender calls for
the following service, exclusive of any and all local, state, and federal fees/taxes (lE. LOCAL,
STATE AND FEDERAL TAXES/FEES MAY BE PASSED ON TO THE CUSTOMER IN
ADDITION TO THE OFFEROR'S PER MINUTE PRICES AND SET-UP CHARGE).
ITEM
NO.
001
002
003
004
005
006
007
008
Description
Unit of Measure
Local Call
Set-up Charge for
Intralata Call
Set-up Charge for
Interlata Call
Set-up Charge for
Interstate Call
Set-up Charge for
Minute
Call
Minute
Call
Minute
Call
Minute
Call
Local Call
Intralata Call
Interlata Call
Interstate Call
Finn Fixed
Price
SO.IO
$1.00
$0.10
$1.00
$0.10
$1.00
$0.10
$1.00
PARAGRAPH REVISED BY BAFO #002, REVISION #001
b.
Basic OTS with option I features and functions for debit calls where the offender will
deposit money within the state run commissary. Price must be inclusive of taxes. The
offeror must propose item 009. The offeror must state a finn, fixed all inclusive postalized
price per minute, which must include any and all regulatory fees/surcharges, set up fees,
9
•.,. p'
I';.~
"nted on Recycled
p
ape•
State of Missouri
Offender Telephone Services - RFP B2205070
Best and Final Offer #002
and any and all taxes, etc (J.E. LOCAL, STATE. AND FEDERAL TAXES/FEES
SHALL NOT BE ADDED TO THE FIRM, FIXED POSTAL/ZED PRICE PER
MINUTE PAID FOR BY THE OFFENDER).
ITEM
Description
Unit ofMeasure
Postalized Debit Call
Per MinuJe
NO.
009
•
Firm Fixed
Postalized
Price
50./0
PARAGRAPH REVISED BY BAFO tro02, REVISION troOI
c.
Basic OTS with option I features and functions for pre-paid calls, where the called party
deposits money within the offeror's operated account. Price must be exclusive of taxes.
The offeror must propose item 010. The offeror must state a firm, fixed all inclusive
postalized price per minute, which shall be exclusive of any and all regulatory
fees/surcharges, set up fees, and any and all taxes, etc: (I.E, LOCAL. STATE AND
FEDERAL TAXES/FEES MAY BE PASSED ON TO THE CUSTOMER IN
ADDITION TO THE OFFEROR'S FIRM, FIXED POSTAL/ZED PRICE PER
MINUTE/.
ITEM
Description
Unit ofMeasure
Postalized Pre-oaid Call
Per Minute
NO.
010
d.
Firm Fixed
Postalized
Price
50.10
International Calls: The offeror must propose rates for International calls. The offeror
shall attach their proposed international callings rates. Prices for International calls will be
subjectively evaluated within the area of Proposed Method of Performance.
rcs INTERNATIONAL CALLING
ITEM
NO,
201
202
•
RATES
Description
Unit of Measure
International Call
Set-uo Chame for International Call
Minute
Call
Firm Fixed
Price
$ 0.75
S 0.50
•
10
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
•
.:f-"'''':.'' 'DCS
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PARAGRAPH ADDED
BY BAFO #002.
.
C.l.l.t The offeror should describe the data circuits that shall be provided, separate from the
bandwidth provided for the offender phone recording and monitoring system at each of the
institutions (see paragraph 3.1.8).
o pes will provide T1 data circuits utilizing frame relay encapsulation separate and
distinct from the bandwidth provided for the offender phone recording and monitoring
system at each of the institutions listed in paragraph 3.1.8.
PARAGRAPH REYl:SED BY BAFO #002, REVISION..#OOI
C.l.lu. The offeror should describe IIow the data circuits that are outside ofthe offender pllone system
will utilize the Southwestern Bell and Sprint Frame Relay services or offeror provided solution,
including how the service will be connected back to the State Data Center in Jefferson City.
o All facilities listed in paragraph 1.2.7 wlll use the Southwestern Bell frame relay
cloud. The facilities listed in paragraph 1.2.8 will use the Sprint frame relay cloud.
The State Data Center will connect to the Southwestern Bell frame relay cloud via
DS3 and to the Sprint Frame Relay service via T-1. The facilities listed in paragraph
1.2.9 will use point to point circuits to the State Data Center in Jefferson City.
•
PARAGRAPH ADDED BY BAFO #002
C.l.J.v. The offeror should describe in detail how trouble reports and escalation of the data circuits
issues for services outside of the offender phone system will be handled by the offeror and the
state ofMissouri.
o The
PCS Technical Services Department will interact directly with all carriers to open trouble
tickets, track developments, monitor progress, and expedite resolution until a trouble is
cleared. Department operations function on a 24 x 7 x 365 basis.
PCS utilizes remote diagnostic software to constantly monitor the netwol1<. to identify any
potential issues in Frame and WAN connectivity at our client sites. In the event the facility
experiences a problem, the problem should be reported to our Technical Service department
by calling 1-800-6-lnmate PCS Technical Services operates with an internal escalation
procedure to ensure timely and accurate responses.
Whenever network problems occur, the Technical Services Representative will enter a
trouble slip into the Keystone trouble slip tracking software Keystone allows all Technical
Service employees to check the status of any problem at any time.
Authorized State personnel will be able to log-on to our proprietary phone management
system, SOPHIA, to review both open and closed tickets. As shown in the following example,
ticket details include: location, description of the problem, time of outage, priority level, and
notes.
•
....
,...... Printed on Recycled Paper
11
c~.rcs
State of Missouri
Offender Telephone Services - RFP B2Z0S070
Best and Final Offer #002
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ite: "tat.:..ng Z phone. r,ot wti.inl1 Of\. bvtl 2 C pod.
ernon
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i)l)OnI~~J:.,.;,~~~;:~ ·j<:ii..:~~~"..,i.@~~;?;Zl::',.j~;SF..,~~J~~~:.~ . . .&ci..i3
·...iitlli!'!.!!~!t~.::tr:li·tllI~!liit:-_;t;;it!I
..t:·I!*'!r!)'!·Ii3K::W. . .~~e,.~.iti;~.1ji'1:.~~.:4.
SOPHIA Screen Showing Trouble Ticket
PCS will work with the State of Missouri to customize escalation procedures to meet the
State's specifiC requirements. In addition to the above procedures and toll-free number, pes
provides a complete list of back up telephone numbers. These numbers will include the direct
lines to:
1.
24-hour live answer repair and service number
2.
Corporate Offices and Technical Services Group extensions
3.
Technical Services Group
4.
Billing/End User Customer Service Department 800 number
•
For complaints or problems not handled within the required response times, the following are
the next levels of management, which may be contacted for further resolution:
1. One hour past the required timeline:
Inmate Customer Service Manager
Helen Douglas
a. Direct Line
b. Cell Phone
(800) 350-1000,
(818) 523-5245
x 3008
2. Two hours past the required timeline:
Vice President of Inmate Operations
Doyle Schaefers
a. Direct Line:
b. Cell Phone:
(800) 350-1000,
(813) 672-4541
x 3027
3. Three hours past the required timeline:
12
Vice President of Inmate Sales
Joseph Pekarovic
a. Direct Line:
b. Cell Phone:
(800) 350-1000,
(310) 600-9448
....
p:.~. Prinlecl on Rec~ded Paper
x 3015
•
- - _ . _ - - - - ----
State of Missouri
Offender Telephone Services - RFP B2Z0S070
Best and Final Offer #002
o
4. Four hours past the required timeline:
Chief Operating Officer
Tommie Joe
a. Direct line:
b. Cell Phone:
(800) 350-1000,
(310) 922-3037
x 3037
5. Five hours past the required timefine:
Chief Executive Officer
Paul Jennings
a. Direct line:
b. Cell Phone:
(800) 350-1000,
(310) 600-3540
x 3101
PARAGRAPH ADDED BY~ BAFO #002
C. J. J. w The offeror should describe any statistical or traffic reports available for the data circuits that
are outside ofthe offender phone system.
o PCS will provide network management reports that record the performance of data
circuits by the minute, day, week, month, and year. pes uses Nagios, a specialized
network management software application that is entirely independent of the
offender phone system.
NElWAYS Naglos Graph... vl.3-d.v ( l , _ n .. ";"'1
•
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31; lO
pes Network Management Reports
These reports identify any potential issues in frame and WAN connectivity, They
graphically illustrate network latency, the delay between when a request for data is
made and the actual beginning of the data transfer. Spikes show the frequency and
seriousness of significant delays and help to determine whether additional bandwidth
may be required to maintain the required level of performance.
•
...
i'. Printed on Re<:ycled Pa per
13
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
•
..
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Performance is Measured by the minute, day, week, month, and year.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
C.l.1.x.lf tlte offeror proposes to provide additional bandwidth within circuits provided for other
required services. the offeror should c1ear(v describe the manner in which such traffic shall be
kept separate. The offero,. should include a diagram showing the network and equipment/hat
tile offeror proposes to provide.
•
o PCS does not propose providing additional bandwidth within circuits provided for
other required services. PCS proposes providing the State with new circuits parallel
to the existing circuits and separate and distinct from the circuits utilized by the
Offender Telephone System. Please see t e following page for a diagram of the
network PCS proposes to provide inclusive of using all of the State's described
equipment where appropriate with additional provision of a DS3 card as agreed to in
paragraph 3.1.8d.
•
14
. .~. Prj
'1'....
.
te<! on Recvcled Paper
Public Communications Services, Inc.
State of Missouri DOC Facilities
State Data Application Network Diagram
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WIlICC
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