This text is machine-read, and may contain errors. Check the original document to verify accuracy.
.
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• One of multiple inmate phones in a housing area n
operational
Priority Level 2:
(Repair will be made within 1 business day)
• One intake phone not operational
• Multiple inmate phones in a housing area not Operational
o
Priority Level 3:
(4 hour physical response and /
or remote reset and repair)
• One or more entire housing areas not operational
• Multiple intake phones not operational
• All inmate phones not operational
IMMEDIATELY CALL PCS WITH DESCRIPTION OF
PROBLEM AND PRIORITY LEVEL:
(800) 646-6283
( BOO-6-INMA TE )
DO NOT DISTRIBUTE THE ABOVE NUMBER TO
INMA TES OR INMA TE FAMILIES AND FRIENDS
o
INMA TE FAMILIES WITH BLOCKED NUMBERS OR BILLING
PROBLEMS SHOULD CALL: Monday through Friday, 8:00AM TO 5:00PM Pacific Time
(888) 288-9879
State of Missouri
Facility Administration, Back-Up Contact Sheet
(To be used only if (800) 6-INMA TE number should fail)
•
** Please Keep This Sheet Private **
These numbers are to be used by facility administration personnel only.
If the 800 number fails during normal business hours, please call Public
Communications Services to report any problems w.' h the Inmate Phone
System.
PCS OFFICE PHONE
(310) 231-1000
ERIC PETTERSEN, EXT. 3046
HELEN DOUGLAS, EXT. 3008
•
If the 800 number fails after nonnal business hours, then call the following
individuals to report the problem with the Inmate Phone System. Please allow
fifteen minutes for individuals to respond before attempting to contact the next
person on the list. Place calls in order listed below:
STAFF
CELL PHONE
ERIC PETTERSEN
(310) 487-5297
HELEN DOUGLAS
(818) 523-5245
INMA TE FAMILIES WITH BLOCKED NUMBERS OR BILLING
PROBLEMS SHOULD C~~~8)021;';;;Y' 8:00AM TO 5:00PM PacIfk Time
•
- - - -
o
NOTICE TO INM
***
A VIS 0 PARA LOS CJ
~1'~
PLEASE INFORM FRIENDS OR F
~
WITH BLOCKED NUMBERS OR BILLI
PROBLEMS TO CALL:
***
o
POR FA VOR INFORMEN A LOS AMIGOS Y
FA MILIA RES CON PROBLEMAS CON SU
CUENTA QUE LLAMEN A:
(888) 288-9879
Monday through Friday 8:00am to 5:00pm Pacific Time
UNBLOCKING
***
PARA QUITAR UN BLOQUEO
QUESTIONS ANSWERED
***
PARA PREGUNTAS Y RESPUt.'STAS
•
Facility Name: --------------~-__r_+_l.'"r.:_-~....,...._..L
Date Reported to PCS: _ _ _ __
Person Filing Report: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _~
Person Reported to at PCS:._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Location of Phone(s) Experiencing Trouble: _ _ _ _ _ _ _ _ _ _ __
Description of Trouble: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
IPRIORITY LEVELS:
CHECK ONE:
Priority Level 1:
(Repair will be made within 2 business days)
• One of multiple Inmate phones In a housing area not operational
Priority Level 2:
D•
(Repair will be made within 1 bus/neS$ day)
• One Intake phone not operational
• Multiple Inmate phones In a housing area not Operational
Priority Level 3:
(4 hour physical response and/or remote reset and repair)
• One or more entire housing areas not operational
• Multiple Intake phones not operational
• All inmate phones not operational
RESOLUTION:
Remote Fix (no signature needed)- PCS Rep Name:
Technician Needed on Site - Description of correction to trouble:
Date of Correction:
Technician Signature:
Time of Correction:
•
-------------------------------------------
State of Missouri
Department of Corrections
o
DRP
OFFENDER TELEPHONE SYSTEM
DISASTER RECOVERY PLAN (DRP)
- TABLE OF CONTENTS
I.
ADM INISTRA TIVE INFORMATION .......................................................................................................................... I
PURPOSE .......•...............................•........................................................................................................................................ 1
ASSUMPfIONS .......................•......•........................................................................................................................................ 2
DRP REsPONSIBILITIES ...............•.....................................................................................................•.................................. 2
ORP TEsTING•....................•.................................................................................................................................•................ 3
DRP Review..................................................................................................................................................................... 3
DRP Desktop Rehearsal ................................................................................................................................................. 4
DRP Simulation ............................................................................................................................................................... 4
U. RECOVERY STRATEGIES.............................................................................................................................................. 4
•
BACKUP STRAlEGY .............................................................................................................................................................. 5
m.
EMERGENCY MANAGEMENT..............................................._.................................................................................... 5
IV. CONTINGENCY OPERA TIONS..................................................................................................................................... 6
V. BUSINESS RESUMPTION PROCEDURES.................................................................................................................. 7
VI. REFERENCES ..................................................................................................................................................................... 7
APPENDIX A I : CONTACT LISTS ........................................................................................................................................... 7
Emergency Management Team ......................................................................................................................................
Senior Management Team ..............................................................................................................................................
Facilities Replacement Team ..........................................................................................................................................
Recovery Operations Team ............... _............................................................................................................................
7
7
7
7
APPENDIX A2: DISASTER REcOVERY TEAM CHECKLISTS .................................................................................................. 8
ApPENDlxB: HARDWARE AND SOFTWARE INVENTQRY .................................................................................................. 13
APPENDIXC: NETWORK DIAGRAM ........................................................................................................................ _........... 14
APPENDIX D: BACKUP AND RECOVERY PROCEDURE ...........•.........................................•.............•.......•..•......•............•.... 15
APPENDIX
E: SERVER REPLACEMENT SPECIFICATIONS •.......•.........•.............•......•...............................•.......................•.... 16
File Server .....................................................................................................................................................................
Application Server.........................................................................................................................................................
Exchange Server............................................................................................ __ ...... _......... _.............................................
Jukebox Server ..............................................................................................................................................................
Backup Server................................................................................................................................................................
•
Pagei
16
16
16
16
16
------------------------------------------------------------------------------
State of Missouri
Department of Corrections
o
I.
DRP
Administrative Information
The overall objectives of the Inmate Telephone System (ITS) Disaster Recovery Plan (DRP) are to
protect public resources and employees, to safeguard the vital records of which the Department of
Corrections (DOC) has become the custodian, and to guarantee the continued availability of
essential Department of Correction services. The role of this Plan in these objectives is to
document the disaster planning decisions and to design and implement a sufficient set of
procedures for responding to a disaster that involves the central site and its services.
A disaster is defined as the occurrence of any event that causes a significant disruption in
Department of Corrections capabilities and functions. The central theme of the Plan is to minimize
the effect a disaster will have upon on-going operations. This Plan provides flexibility to respond to
disasters of various magnitudes including the most severe disaster, destruction of the central site
facility. Occurrences of a less severe nature are controlled at the appropriate management level
as a part of the total Plan.
The basic approach, general assumptions, and sequence of events that need to be followed will be
stated in the Plan. It will outline specific preparations prior to a disaster and emergency procedures
immediately after a disaster. The Plan provides a roadmap from disaster to recovery. As it is
implemented, executive staff may choose at any time to take detours for various management
reasons. However, after the detour, staff will resume following the DRP as the main road to
recovery. The Plan will be distributed to all key personnel, and they will receive periodic updates.
The general approach is to make the plan as threat-independent as possible. This means that it
should be functional regardless of what type of disaster occurs. In order to limit loss, the DRP will
provide for the logical restoring of critical systems to contingent operation status within the
acceptable outage period. The Plan also provides for full restoration of production operations at
either the central site or an alternate location. By performing a business impact and risk analysis,
the ITS can determine the potential dollar loss that will result from a major disaster.
For the recovery process to be effective, the DRP is organized around the team concept. Each
team has specific duties and responsibilities once the decision is made to invoke the disaster
recovery mode. The captains of each team and their alternates are key ITS personnel. The Plan
contains the phone numbers of the team members and represents a dynamic process that is kept
up-ta-date through updates, testing, and reviews. As recommendations are completed or as new
areas of concern are recognized, the Plan will be updated reflecting the current status.
Purpose
The purpose of this ITS DRP document is to provide a description of the steps to be taken in the
event of a major disaster that affects the ITS central site. The ITS DRP identifies the computer and
network resources that are critical to ITS operations, the information assets that are necessary for
continuity of ITS services, and the plans for resuming operations following a disaster affecting the
ITS Department of Corrections environment.
I.
Ad'ninistrative InformatIon
Page 1 of 16
August 9, 2005
o
State of Missouri
Department of Corrections
Assumptions
This Disaster Recovery Plan (DRP) is designed for the ITS Information Technology and
(Department of Corrections) environment. The ITS and Department of Corrections environment
consists of a small number of applications operated on central servers and resting upon a statewide network.
•
This DRP addresses disaster recovery operations for ITS central server operations only.
The recovery plans for desktop computers. printers. and other Department of Corrections
related office equipment can be added as an appendix.
•
ITS can implement manual procedures or workarounds to allow for an acceptable system
outage period of (to be determined) days.
•
Documenting system-related manual procedures to be used by department staff during a
system outage period or during a period of contingency operations is ITS' responsibility.
•
Performing a full business impact and risk analysis is ITS' responsibility.
•
Business continuity planning for the full range of ITS services is ITS' responsibility.
•
Coordination with the ITS/County/State Emergency Operations Plans is ITS' responsibility.
DRP Responsibilities
The development, testing, maintenance, and implementation of the ITS Disaster Recovery Plan is
the responsibility of the SBC ITS Project Manager. The ITS Disaster Recovery Plan will be
reviewed annually and updated as required.
As the DRP is developed, it will be printed and distributed to applicable employees of all involved
agencies and parties. After reviewing the document, employees generally tend to file it away with
other work-related material. If a major disaster should ever occur, the data center could be totally
destroyed along with copies of the DRP that were kept in desks and file cabinets. If the disaster
occurred outside office hours, the key personnel would probably be at home.
To plan for various situations that could occur, copies of the DRP should be safeguarded both at
the office and at the' residences of ITS key personnel and selected staff of the DOC as they may
direct. An adequate number of copies should be maintained at the central site and at a minimum.
additional copies should be located at the following locations:
•
Central Server Room
•
Offsite Storage
•
Backup Site
•
Department of Corrections Coordinator's Office
•
Department of Corrections Coordinator's Home
•
ITS Office
Page20f 16
(:-~ -~~·P.CS
·H.. . . llm.. &pm-r"
-------------------------_.
o
_. __ .-
State of Missouri
Department of Corrections
•
ITS Site Administrator's Home and Office
•
Other Key Employee's Offices
•
Other Key Employee's Homes
The DRP is maintained in Microsoft word format and should be stored both on hard disk and on
diskette. Each time the DRP is revised, diskette copies should be created, labeled, and stored
onsite, offsite, and other key locations. Having paper and diskette copies of the Plan at various
residences may be thought of as unnecessary and redundant since the diskettes are also stored
offsite, but, should a disaster ever happen, time can be better utilized performing disaster recovery
activities than in locating a PC. printing multiple sets of the plan, and collating the pages into usable
documents for distribution.
Providing training required for the implementation of the ITS Disaster Recovery Plan is the
responsibility of the Department of Corrections Director. The DRP training will be provided to ITS
staff with the initial distribution of the plan in preparation for DRP testing. After the initial training,
there will be periodic refresher training and training for new employees.
DRPTesting
o
The testing of the ITS Disaster Recovery Plan is recommended upon initial distribution and
annually thereafter.
The objective of DRP testing is to evaluate whether plan and its individual procedures are capable
of providing the desired level of support to the ITS core business processes. Testing will also
validate whether a given procedure can be implemented within a specified time period, and will
provide an opportunity to make necessary adjustments to the plan and to the environment within
which the plan is tested. Finally, testing allows the opportunity for validation of the estimated cost
of disaster recovery operations.
The guidelines for DRP testing include provisions for three levels of testing: review, desktop
rehearsal, and simulation. Full system interruption testing of ITS systems is not contemplated due
to its cost and the low probability.
DRPReview
The ITS DRP will undergo executive staff review, and each procedure will be subject to a
workgroup level validation and review process.
At the workgroup level, managers and supervisory or technical staff participate in the validation of
procedures that ensure that ITS core business processes will continue, to the extent possible, in
the event of a disaster. The iterative nature of the procedure validation and review process
ensures that optimum functionality and cost-beneficial altematives are selected and documented.
At each stage of review, the ability to provide acceptable levels of service delivery under various
systems failure scenarios is considered.
On completion, overall disaster recovery procedures are reviewed by the disaster recovery
planning team to see that all necessary elements are provided. These elements include, but are
Page30f 16
(~~~~P:,CS
-1IIswb.
J~~.
State of Missouri
Department of Corrections
o
not limited to, provisions for staff training, availability of supplies, availability of backup facilities,
availability of procedures, and triggers for return to normal operations.
DRP Desktop Rehearsal
In a desktop rehearsal, the manager responsible for implementing a procedure will be advised of a
hypothetical disaster situation. The manager, or his designee, will then use the plan to work out a
response to the situation. The manager will answer questions that relate to the availability of
trained staff, adequacy of the facilities, adequacy of the machines. and whether necessary forms
and supplies are on hand. Adjustments will be made either to the procedures or to the particular
environment during this phase should any part of the procedure fall short of its objective.
DRP Simulation
Simulation testing takes the desktop rehearsal a step further. Simulation testing involves both the
manager and the staff who will be responsible for execution of recovery operations in a disaster
situation. Procedures involving outside agencies. equipment suppliers. and third-party vendors will
be executed up to the point where external resources are expended. (For example. a phone call
may be placed to validate that the procedure identifies the correct emergency contact for ordering
an external resource.) The simulation will stop short of actual interruption of the production system.
The simulation will be thorough enough to assure that the manager and on-site personnel can
handle the work. the necessary training has been carried out or scheduled, needed supplies are
available, and that the facility can be adapted to the emergency. At this point. any inadequacy in
the plan or the procedures will be remedied in advance of an actual disaster recovery situation.
II.
Recovery Strategies
In preparing the ITS DRP, the following list of recovery strategies was identified:
•
System Replacement - System Replacement provides for purchasing replacement
components
System Replacement is appropriate for Department of Corrections environment that can
be restored within an acceptable outage period or when manual procedures can fill a gap
in service.
•
•
Cold Site - A cold site is an empty shell that is suitable for recovery operations. An empty
shell is a computer room equipped with air conditioning, power supply, network wiring, and
environmental controls for continued processing when equipment is shipped to the
location. A cold site should be located near the sources of the required DRP resources.
•
Warm Site - A warm site is a partially equipped backup site that provides a suitable
environment and some of the equipment components necessary for recovery operations.
The location of the warm site should also allow for rapid shipment of the additional
equipment necessary to resume processing.
•
Hot Site - A hot site is a fully equipped backup site provided by an outside vendor or as a
second ITS controlled site. The hot site should have adequate equipment to support the
level of service required for emergency processing during the disaster recovery period.
Page40f 16
o
State of Missouri
Department of Corrections
The ITS DRP will implement the System Replacement strategy. In add~ion, the plan will allow
flexibility to respond to disasters of various magnitudes ranging from restoration of service following
a partial interruption escalating to recovery from greater degrees of damage including destruction
of the central site.
Backup Strategy
The ITS of ITS is committed to providing reliable and redundant backups of all system and user
generated data on each of the systems, which ~ administers. The ITS has developed a Backup
and Recovery Procedure that defines the standard operating procedures and detailed work
instructions needed for performing periodic computer system backups to ensure applications
software and ITS data are adequately preserved and protected from destruction. The Backup and
Recovery Procedure also provides guidelines for users to ensure that data stored on individual
personal computers is also protected.
The ITS' documented Backup and Recovery Procedure includes the following strategies to prepare
for both random mechanical disk failures and large-scale natural disasters:
•
Incremental backups are preformed on a daily basis (Monday - Friday) on all central
servers and on all multi-user systems managed by the ITS Facilities Management
Contractor.
•
Full disk backups (image/archive) are performed on a weekly basis for all disks.
•
Each employee is responsible for performing backup procedures for the employee's
personal computer. The frequency of these backups, retention location, and the retention
timetrames for each will be dependent on the criticality and volatility of the data residing on
each personal computer.
III. Emergency Management
The Emergency Management Team is responsible for the initial response to the incident. This
includes coordinating the initial response activities and using prudent office procedures to protect
life and minimize property damage.
1.
Assess the damage
2.
Determine extent to which Department of Corrections Disaster Recovery Plan will be used
•
Minor Damage - Processing can be restarted in a short time with no special recall of
personnel. Anticipated downtime is less than one day. Damage could be to hardware,
software, mechanical equipment, electrical equipment, or the facility.
•
Major Damage - Selected teams will be called to direct restoration of normal operations
at current site. Estimated downtime is two to six days. Major damage to hardware or
facility.
•
Catastrophe - Damage is extensive. Restoration will take upwards of one week.
Computer room or facility could be completely destroyed. All team leaders will be called to
begin a total implementation of the Disaster Recovery Plan.
Page50f 16
--------------------------------------------
State of Missouri
Department of Corrections
3.
Notify ITS and DOC staff
•
Notify senior management
•
Notify line employees
•
Prepare regular status reports for senior management
•
Notify users of projected time for becoming operational
Following an emergency at the central office, ITS hub(s) or related computer center, the
operational personnel on site will take the appropriate initial action and then contact a member of
the Emergency Management Team starting with the first name on the list (Appendix A).
When a member is located, that member will contact the remaining members of the Emergency
Management Team. The members will meet at or near the disaster to make a firsthand
assessment of the damage. They will determine the action to take and will notify senior
management.
•
If a determination is made to notify all other teams, the Emergency Management Team will phone
the other teams using a predefined pyramid contact system. A brief message will be dictated over
the phone and the called person will write down the message. At the end of the message, the
called person will read back the message to verify that all critical information is stated. This same
procedure will be used for all calls in the pyramid. It will ensure that all contacts have the same
information .
Appendix A contains the names of all team members and their phone numbers.
IV.
Contingency Operations
Contingency operations begin when the planned software, hardware, backup data files, and other
resources are in place at the contingency operations site.
•
Make arrangements with the telephone company and other vendors for delivery and
installation of contingency operations equipment. Prior arrangements can be made to
enable vendors to deliver the necessary equipment in a very short time.
•
Conduct a series of diagnostic and continuity tests to ensure that hardware,
communications equipment, and system software is operational.
•
Retrieve backup application and data files from offsite storage.
•
Install applications, rebuild databases, and check that critical applications are ready for
contingency operations.
The next step is testing the essential functions of critical applications. Note that not all functions
need to be tested, since contingency operations will support only the functions and applications
necessary for continuity of ITS services during the disaster recovery period. An example might be
the immediate recovery of "collect only" calling services while "pre-paid collecf, "debif or other
end-user/customer services undergo a staged recovery to full operations.
Page60f 16
State of Missouri
Department of Corrections
The documentation in Appendices A, B, C, 0, and E can be used by each team to keep track of
the disaster recovery activities that will be performed simu~aneously.
The Emergency Management Team will receive reports from each team to monitor progress and
assess readiness for contingency operations.
V.
Business Resumption Procedures
Now that the contingency operations site is providing critical Department of Corrections services, it
is time to tum attention to rebuilding the permanent central site. Reconstruction plans should
already have been in progress, but now it is time to devote more effort to this area. Reconstruction
at the permanent facility may not require a totally new building but only repair of the existing facility.
Once the permanent facility is ready for use, the hardware at the contingency operations site can
be moved to the permanent facility.
VI. References
Appendix Ai: Contact Lists
( ITS and DOC to provide contact names, addresses, phone numbers, email)
Emergency Management Team
This section includes the contact list for the Emergency Management Team. These contacts may
be used during any problem including during disaster assessment.
Senior Management Team
This section includes the contact list for leadership personnel within. Public Communications
Services, Inc., DOC and other senior managers who are responsible for communicating with
department line staff.
Facilities Replacement Team
This section includes the contact list for the Facilities Replacement Team that is responsible for
obtaining replacement equipment to be used for recovery operations, including testing that
equipment and communications are ready for recovery operations.
Recovery Operations Team
This section includes the contact list for the Recovery Operations Team that is responsible for
executing backup and recovery procedures, replacement system testing, system and application
software installation, and contingency operations.
Page70f 16
(e~'-:' ~~,PCs.
·&_ll!n.... ~ ..
State of Missouri
Department of Corrections
Appendix A2: Disaster Recovery Team Checklists
The checklists in Appendix A2. can be used by each team to keep track of the many disaster
recovery activities that will be performed simultaneously.
PageBof1S
-
State of Missouri
Department of Corrections
ITS
Disaster Recovery Checklist
Date: __, _ _,_ __
EMERGENCY MANAGEMENT TEAM
Team Captain: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Alternate: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
-=--=-.=.-.=---"'----.-=-=-=-'--------''-------'----='-=-='--"---'------'-:;.,.;-"--'--'.-=----:;-----"-'-------- -.. _--
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,ITimed Events
_
_
___ IAssigned To
i Coordinate initial response using office procedures to, I
I
__ -' _____ ~ _
. pro!ect I~e ~nd minimize property damage.
:IAssessthedamage.
INot~y senior management.
~I
! Make decisions on implementation of Disaster
II
l_I3~~very ~I~n. _
_
_
II~otifyteam:~ptainsandstartrecaliprocess.
f Give formal
, facilities.
____
__
not~ication for request to use backup
_
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_
_ _______
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:IReview ITS policy, department budget, and cost-limitil
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: Establish a Control Center at or near original site and'
: coordinate the recovery. Use the central telephone t
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___ _
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__
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__
Page 9 of 16
(~: ~~P.Cs'
"1InwJb """"'" u,m.-"
State of Missouri
Department of Corrections
Disaste~
ITS
Recovery Checklist
Date: __, _ _, _ _
SENIOR MANAGEMENT TEAM
Team Captain: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Alternate: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
It
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:IAssigned To
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and where to report.
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jl~rrange transportation for materials. people,
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Jrrain employees who may be working outside their
: areas of responsibility.
II Provide administrative services.
Ii Serve as a clearinghouse 101 expediting pa~ents.
IFacilitate support for all team leaders and staff.
I
IIMaintain Disaster Recovery Log.
_
:Ifleport statu~ to Erl"!ergenc~ M~nagement Team.
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Page 100116
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State of Missouri
Department of Corrections
ITS
Disaster Recovery Checklist
Date: __' _ _I _ _~
FACILITIES REPLACEMENT TEAM
Team Captain: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Altemate: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
...::;-=--:::....--=----'--
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____ I, ______
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~I
1_____________ - -. :
.I!~en!ify~eguipm~n~ that ~~n I?e repaired.
_I
_: =--=--==='---'===
1- ~_~_
i Arrange for vendor field service repairs under
-I
;
: w~r!an!~ or servic~ _contr~c!s if possible~
_
' __ __
__ _ _ i
_ __ J
I
il~~~~~!Y~~~~_~~iP~~n~ __ ~_ ,.1 _ __ __1 ___________~ I~__ ~_' -_
=1
_
----
!
1
:IO~tain !!....ec~s~~'Y__~e...u~~l?!!!.e!:l!iOl]1~~£I~~_~._I
:;~~~ee~~ deli~::d~:~:::~~::~J
, Determine the damage to PCs, office equipment,
!
~;~~~~~a;~t~:r~~nrts; then SChed~~ _ ~ __
_
Review requirements and ensure availability of
' required power, hearing, telephone lines, and aircondrtioning.
,
____ ____ --,1_ __ _ __
I-
,I ______~ I
-
-
----
I
_..J
--__ ---I
----
I
~
I
I
-=='-===_ _ ___ ___ _ _
i'-'
I-
'I
:
F==========~==========
-
I
i;~~~~~~~~:~~:~~:r:o:en~~~i~::s~~~_I _______ , ________ _ I
J
---
-
-
.
~
S~~~~s~~~_aml. _____ J._J___ ~
.1_
,I Maintain Disaster Recovery Log.
_ _ :1____
:I~~~_s~~~~~e.!:.g~~~n~g~~!le.~. ___ I~_. _______
.
(-~ ~~P.Cs.
"HI... 1..... u,m.--
_
i
1____ __
i
'I __~ ___ ~'
~L_~
_______ _
Page 11 0116
State of Missouri
Department of Corrections
Disaste~
ITS
Recovery Checklist
Date: __,_ _, _ __
RECOVERY OPERATIONS TEAM
Team Captain: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Alternate: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
'ITimed Events
~ ~IAssigned To
, Obtain needed recovery tapes and documentation ;I
: for use at backup_site..:
_
_"
~
:I
Provide the operating systems as well as other
control systems software.
:1'Provide application software and utilities.
(l)
I!
~ JI -
I
iI
I,
:1
;1
I
I
I
_
I
I
t
_-.----I
I
I
I
1
_
I
_J I
[
I
I
Perform tests and verify full restoration of
applications and data.
:IE~~u;e co~tinUity by working with users.
:I
I
I
JI
~
I
: Establish contingency operations processing
schedule.
:F!M=_a=in=ta=in=O=is=a=st=e:"=rR=ec=o=ve=ry=-=-~=C?9=.===_====JI ______
II ReJ?Ort status to Emerg_ency !v1anag~ment Team:_ __11_
I
,
I
1
,
_ _ _ -----J
I
..J
I
----'
:1'===:'===I
:I
~
----J I
.--JI
I
_JI
J_______ __
-.JI_
I
,
----- --
;I
- .--
-
"~;:~~~~:;_in~~;;~:~~~~_;~~e___ ,_I,_______JF_=,=====::!I
, Restore the databas~ from backup tapes using
'I
~~overy documentation.
~
Restore intermediate data to ensure current integrity~ I
-,
IComplete DtTime
i
_~
, Assess status of processing and point of recovery for j!
, the entire system and/or individual systems. Oevelop
plan to restart operating schedule.
-
--- --- .... -
IBe9i-;'-D~t~ Ti~--;
~
I
-
1_ _ _ ,
-
-
I,
,
--'
.
I
I
__
--.J
--.JI _
I
Page 1201 16
-
State of Missouri
Department of Corrections
Appendix B: Hardware and Software Inventory
(pes to insert hardware inventory upon final system design acceptance by the DOC)
(pes to insert software inventory upon final system design acceptance by the DOC)
Page 130116
(~~ ~~pc.s.
·JI._lI••.p~·
State of Missouri
Department of Corrections
Appendix C: Network Diagram
(pes to insert Network Diagram upon final system design acceptance by the DOC)
Page 140116
(~~;-,'~tPCS
- _
n-.!'
.fp ....... 4.."'·-ElI.,.T.
·&..Jbl ........
u,m.-·
State of Missouri
Department of Corrections
Appendix D: Backup and Recovery Procedure
The ITS Backup and Recovery Procedure is incorporated by reference. A copy of the Backup and
Recovery Procedure will be distributed with this Disaster Recovery Plan upon final system design
acceptance by the DOC for hardware, software, network and allied specifications.
Page 1501 16
State of Missouri
Department of Corrections
Appendix E: Server Replacement Specifications
(pes will copy and insert packing slip server specifications upon final system design acceptance
by the DOC)
To facilitate ordering of replacement of servers, the specifications for the existing servers are
provided. Replacement invoices should duplicate the existing servers as closely as possible,
substituting current or equivalent models if necessary.
File Server
(pes will insert specifications upon final system design acceptance by the DOC)
Application Server
(pes will insert specifications upon final system design acceptance by the DOC)
Exchange Server
(pes will insert specifications upon final system design acceptance by the DOC)
.Jukebox Server
(pes will insert specifications upon final system design acceptance by the DOC)
Backup Server
(pes will insert specifications upon final system design acceptance by the DOC)
Page 1601 16
C~~~· ~;~p,s..
·1II_n",.~··
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - --- - - - - - - - - - - - -
VAC
Sample Reports
VALUE-ADDED
/?COMIIIUfflCATIOHS
VAC Systems offer an extensive array of flexible reporting options to meet the needs of correctional
facilities. These include: Maintenance Reports, Investigative Reports, and Financial Reports as described
below:
1. 1
Financial Reports
Financial Reports are most often used for systems that feature debit calling. Using the VAC
administrative workstation VAC personnel, system administrators, and authorized facility staff are
provided with the capability to generate, view and print the following Financial Reports:
1 .1.1
•
Call Refund Report
•
Daily Call Charges
•
Financial Transactions
•
Inmate Deposit
•
Inmate Reconciliation
Call Refund Report
The Call Refund Report automatically generates when a user, with the appropriate
authorization level, performs a Call Refund transaction. Call Refund generates and prints a
summary transaction report. The Call Refund Report includes the following information:
• Inmate ID Number
• Inmate name
• Date & Time of Transaction
• Reference Number
• Dialed Digits
• Amount of Transaction
• Total Number of Call Refund Transactions
• Total Net Amount of Call Refund Transactions
VAC
•
Sample Reports
VALUE-ADDED
/7-COMIIlUrm;:,TlOl'S
Run Oo'e' 111241:2001
Inmate Phon .. Syst..m
Run Time: 11,2204
Call Refund
1 01
From 0912012001
Thtu 101311200 1
Report Silo: COF
Te""inol Moicing Requool·. COTB2_WS02
U.. dD: TESTADMIN
~lr~M1B~~~N~.=.~e,~
Pogo
00.00.00
23.59.59
___________________________.~r~~:~~c~,~••=:____________________~
DOC
T.al N......... or Coil Roo",.. T ........,tio_
T.alNrtA.o...tdC.URe"' ... Tnllsaco.•• :
Dat.rr ...._.__-'-_Roo_._..._""_._II--,-__P_._'._"__
"_-_0._----,1
L..I
0
sum
•
•
2
VAC
Sample Reports
VALUE-ADDED
........-:l.COlllMUNICATIONS
1.1.2
Daily Call Charges
The Daily Call Charges report displays the total number of calls, duration, and charges for
both Collect and Debit calls. The user determines the range of dates covered in the report.
Grand totals are available at the bottom of the report. The Daily Call Charges report displays
the following information for Debit and Collect calls:
• Call Date
• Call Type
• Minutes
• Calls
• Charges
• Total Calls
• Total Minutes
•
RullO.. : 0713012001
RIm TiIII,: 11:1412
Daily Call Charge. By Facility
Report SM.
COf
TIIIIIilIIiMablgReque.: DRDC_WSIt1
U.er 10:
IetledllUn
f ..... 07111111001
TIIu 0713012001
00:00:00
n:!i9:.59
DRDC •
111912001
Cell D8I8:
CeIIT....:
11111"'"
8
TotIl celli:
Debit
I
1
Celli
I
OIerg_
$2.00
1
TotIl min. .: 8
•
3
VAC
•
Sample Reports
VALUE-ADDED
/7---COMMLlKICATIOtIS
1.1.3
Financial Transactions
The Financial Transactions report provides a record for all inmates with a financial
transaction during a specified period. The Financial Transactions report displays the following
information:
• Inmate ID
• Inmate Name
• Daterrime of transaction
• Transaction Type
• Amount of transaction
• Reference Number
• Total Number of Financial Transactions for the Inmate
•
RunO.to. 1112112001
Run Tim.
Report Sito: COF
Tomllnol Molang R0'l.uOIt COTB2_M02
UudO' TES TAD MIN
r.-,.c ...
r.....,.N_ l'ESTBED2
1Il••te DOC
1J0299..!J99
IntelT_.
I0I2Y2001
100!il2OJI
lOOY.lCllI
looY2001
1012512001
looY200I
1000Y2001
10J2Y.!CDI
I0J2Y.1C1l1
IOI2Y2001
1Il••teN . . .:
Tn.ae1in. Type
COI.LD:TCiLL
1) 30 CII
COI.LD:TCALL-~COMPUnE
lJ 30 49
lJ 30'*
:;V'46 18
1) 46 18
1) 46 35
lJ 4635
lJ.5541
1) 55.41
DEBITCAIJ..
DEBIT CALL -INCOMPl.!:ll:
COI.LD:TCALL
COI.LD:TCALL - ~CONPtE'I!
DEBITCALL
DEBITCALL.INCOMPl.F!'[
COLL!l:TCALL
COLL!l:TCALL ·INCOMPtE'II
T.WN1DI1oer.rrbla.iU TnJlS..,t"JIS .rt_ Facility:
......
r
00:00:
23:59:
C0TB2
.
LO.CO
Aa....
. . .
......... "
moo 008[)D&
1000 008[)[II
1000 008[)[II
moo 008[)OC
moo 008[)OC
$100 008[)OO
$100 008000
1000 OO8ODE
1000 008[)DE
TIW N1UIIIIer Ir rbla.iU Tn • .:til • •r t_ I . . . .:
"
From 1012.S1200 I
Thou 1112112001
1000 008[)Do\
1) 3O:CII
1 of
Pogo
Ymancial Iransac:tioDs
14'21.20
10
..
10
.
, ,
..
•
4
VAC
Sample Reports
VALUE·ADDEO
,..-:;zCO~'MUIfICATIONS
1.1.4
Inmate Deposit
The Inmate Deposit report provides a record of all inmates with deposits during a specified
period. The Inmate Deposit report displays the following information:
• Inmate Number
• Inmate Name
• DEP Date (deposit date)
• Deposit (deposit amount)
• Total Inmate Deposits For
• Total Amount (total amount of deposit)
•
RunD lite: 091221200 1
RunTime: 16:19:44
Inmate Deposits For: 2900
For Inmate: 111111
RepodSite:
COF
Tenain.JMokingRequea: QACOLO_WSlI
UII,ID:
From 09I1161lOOI
TIn O9l2l1lool
TESTADMIN
IFedIlyN...a:
-.: "',,'" FedIlyCoda:TEST r
TESTBED"
INMATE NAIIE
SMITHERS.TOM.
Total Inmate Deposits For:
DEP DATE
09112f2001
9112AJ1
Total Inmate Deposhs For:
DOC
111111
I
INMATE NAIIE
SMITHERS.TOM,
$2.500_00
leST 1
DEP DATE
CB/2112001
9121.1)1
IFaelIyN_a: ,- ,TEST BED'
DEPOSIT
$50,00
$50,00
Total Amount
- FadllyCodac
I
DEP DATE
[]9f221.21l01
'.. ,: DEPOSIT
$2.500_00
Total Amount
Fadlly Code INMATE NAIIE
SMITHERS.TOM,
00 ilO:OO
13:59:59
leST"
I
'I
•
DEPOSIT
$Om
.·";,-,;·,;,:-,!~n.l~-;·",,,,=--_.-.-:-,~~·q:,~~~~J.~,~~::-,:;":;"'7':'-:::'7';,:;--::-"::,:::-:::;:-~-:::-,:;,:::-,~~~2,.~":::':;:;C:"::"_""':'-CT;'. :;:,::;-V';_~:~--:;.•:,.:;,::,.,,-:><:.
5
- - - - - - - - - -- - ---- - ---
VAC
•
Sample Reports
VALUE-ADDEO
,....-;;.COh'MU~lct,TlmlS
1.1.5
Inmate Reconciliation
The Inmate Reconciliation report displays all financial activity associated with a particular
inmate account for a specified time period. The Inmate Reconciliation report displays the
following infonnation:
• Inmate Number
• Inmate Name
• Inmate Debit Called Number
• Daterrime (of debit call)
• Duration
• Cost (deposits)
• Inmate Deposits
• Cost (withdrawals)
•
• Previous Balance
• Total deposits
• Previous Balance + Deposit
• Total Call Charges
• Ending Balance
.
It.......
T,-'YMmc:Roopd
U.ulD
COT
COIlll_\IISOl
'lESTADIIIH
" - 10000flOOi OIl:OO 110
lin IlI.IlflOOl D:.S9:.I~
m4M,it
_
. . . . .0li0
~
I
P • .lVIO US .lIo1AJiC.I
TOTAl. II BPOflT
~oo
TOTAl. WllHIIU.WAl.
PUVMUlltB + IBPOSrr
~oo
TOTAl.tlo1l.CHAA~S
IUI.DiG IIAl.AJiCB
I
I. . . . RcflMliatll. fir; UM
[Uh·· ... DOC;mm
It.ao!bo: 14:14:1)1
liruJj
"'11_.
tHl
,)iii
I
1000
1000
•
$100
$4~00
6
VAC
Sample Reports
VALUE-ADDED
.....-:2-CO""",UNICATIDtIS
1.2
Maintenance Reports·
The following Maintenance Reports are available via the System workstation, or remote
communications for authorized users:
• City by NPA-Nxx Search
• Local Exchanges
• Non Area Code/Exchange Attempts
• Percentage Grade of Blocking
• State by NPA Search
1.2.1
City by NPA-Nxx Search
The City by NPA-Nxx Search report provides the city and state for a particular NPA-Nxx. The
City by NPA-Nxx Search report includes the following information:
• NPA
• Nxx
• City
• State
_DatI:
O!I=OOI
......_I .........
1 1 1 _. . . . . . . . . . . .
_TiJu. 161430
w,~
•••
Cltv By NPA-Nxx Sean:h
R.p.m Solo:
OOF
T"'"""'-1 .. ob>gRoq".... QAOOID.WSlJI
U..r1D:
TESTADMIN
NPA
;J)3
I"XX
371
ICIly
MONTBE11.0
IStl1e
CO
719
275
C/\/IION
CO
7
VAC
co~,
•
Sample Reports
VALUE-ADDED
~
MImi C~ nml5
1.2.2
Local Exchanges
The Local Exchanges report provides a list of all area codes and exchanges. which are
designated within the local calling area for the designated facility.
The Local Exchanges report contains the following:
• Facility Code
• Area Code
• Exchange associated with the area code
• Total Number of Local Exchanges
Run Dale 0912112001
Run Time: 140548
•
Local Exchange
ReportSlle:
COF
T errninal. MaiangRequul: QACOLO _\VSOI
UserlD'
IFacllty Code:
IArea Code
972
TESTADMIN
TEST 1
IExchange
80B
Total Number or local Exchanges:
IFacllty Code:
IArea Code
972
TEST 2
IExchange
BOB
Total Number Of local Exchanges: 2
•
8
•
VAC
Sample Reports
VALUE-ADDED
~
COMMUNICATIONS
1.2.3
Non Area Cod~change Attempts
The Non Area COde/Exchange Attempts report lists call attempts to invalid area codes. The
Non Area CodelEx.change Attempts report displays the following infonnation:
• Facility Name
• Facility Code
• Inmate Number
• Inmate Name
• Dateffime of call attempt
• Dialed Digits
• Station
• Number of Calls Attempted with Invalid Area Code/Office
•
Run Date: 111211200 1
Run T.ime: 14:27:30
NOD. Ana CodelExehaye Attempts
Report Site: COF
TaminalMakingRequest COTB1_\wOl
Un, 10: TJ!STADMIN
DOC
From 0912112001
Thru 10Jl6l2001
DiaWDf&i1I
00:00:00
13:551:59
s•••
•
9
VAC
•
Sample Reports
VAlUE-AIJIJED
/?---
COM r~ur(IC', TlmlS
1.2.4
Pac:elltaKe Grade of Blocking
The Percentage Grade of Blocking report provides phone information on a line-by-line basis
for the percentage of calls blocked during specific hourly periods. The Percentage Grade of
Blocking report displays the following information:
• Facility Name
• Facility Code
• Number of calls attempted
• Number of blocked by traffic
• Blocked Percentage
• Trunk Types
1.2.5
State by NPA Search
•
The State by NPA Search report allows the facility to locate the state for a particular NPA.
The State by NPA Search report displays the following information:
•
NPA
•
State
Run Date 0912112001
Run Tim.: 14:17:56
State By NPA Search
COP
Report Site_
T enninal M olangRoquo" QACOLO_MOl
UsorlD:
TESTADMlN
co
•
10
•
VAC
YALUE-ADDED
.....-:l-
Sample Reports
COMI,(UIfICATIONS
1 .3
Investigative Reports
The Investigative following Reports are available to view or print:
• Account Telephone Number
List
• New Inmates Report
• Alert Notification
• Quantity of Calls Placed
• Approved Telephone Numbers
Search
• Quantity of Minutes Called
• Call Detail Report
• Released Inmates
• Calls From PIN Not at Facility
• Chronological List of Calls
• Currently Suspended
Telephone Accounts
• System Wide Blocked Telephone
Numbers
• Telephone Numbers Called by More Than
One Inmate
• Inmate Directory
• Telephone Numbers Listed In More Than
One Account
• Telephone Number Usage
• Inmate History Report
• Toll Free Numbers Called by Inmates
• Inmates Transfers
• Toll Free Phone Numbers on Inmate's
List
• 3 Way Call Detect Report
• Extra Dialed Digits
• Invalid PIN Attempts
• Locally Blocked Telephone
Numbers
•
11
VAC
•
Sample Reports
VALUE-ADDED
~
CO"''''UKICATIO~IS
1.3.1
Account Telephone Number List
The Account Telephone Number List report displays all the phone numbers on the Allowed
List for one or more inmates. The Account Telephone Number List report displays the
following information:
• Inmate Number
• Inmate Name
• Number Dialed
• Collect
• Debit
• Allow
• Called Party Language
• Activation Date
••
• Total Telephone Numbers for Inmate
• Total Telephone Numbers
• Total Active Numbers
•
Total Inactive Numbers
Run Dote:
1112112001
R.... Tiftt.: 14.31:13
Account TelephDne Number List
Pago
FfDIIl 1112112001
1h:u 1112112001
Report Sito: COl'
Tonrtinol Molang Roqwot: COTB2_WS02
1 of
00;00·00
23:'9:'9
U... ID: T£STADM1N
r...,c••
COTBl
DOC:
PM•• Nwa10er
I
C.IIIc:.
I
I
DeiliC
IYES
lyES
T.&ll Acdr. N1uoIo ....
AlJno
I
CalW Pan,
IElfGUSH
I[]IGUSH
La,..",. I Actlo.do. Du.
I
Hf.lUlI
HI2I.()J
•
2
o
12
VAC
Sample Reports
YALUE-ADDED
~
COMMUNICATIONS
1.3.2
Alert Notification
The Alert Notification report displays all accounts or telephone numbers placed on Alert status
by facility staff. This is regardless of whether the alert was for all calls by a particular inmate,
or calls to a particular number. Ability to see all alerts is detennined by the security level of
the User ID requesting the report. The Alert Notification report displays the following
information in chronological order:
• Inmate Number
• Inmate Name
• Dialed Digits
• Alert
• Dateffime of call
• Station ID
• Cost of call
•
• Total Number of Alerted calls
Run 0 lite: 0912112001
RunTime: 14:40:03
Alert Notification
IUpOrlSiU:
COF
TmIIinalM-'Requtll: QACOl.O_WSOI
U.erID.·
TmADMIN
IFadllj MamlC
FrOll\ 0910412001 • 00 :00:00
Tku O9flll2001 • D;j!jl;j!jl
TEST BED'l ,
TFm" r·,.
'. FadllVCode:
321~
DatatTlme
Alert I
IStedDni
PHONE 09112f2001 15:20:55 0
111222
BURNS,MR
7134332628
PHONE 09112J2001
15:21:55 0
S 0.00
111333
SIMPSON, HOME R
32126833&4
PHONE 09112/2001
15:22:38 0
$ 0.00
111444
SMITI1, LENNY
7134332625
PHONE 0911212001
15:25:07 0
S 0.00
111555
CUlT,BUII
3212683357
PHONE 0911212OJ1
15:25:37
0
S 0.00
111666
CAREY, DREW
7134332625
PHONE 09112J2001
15:26:41
0
$ 0.00
111m
FAUNT, ELLE
3212683354
PHONE 09112J2001
15:27:22 0
$0.00
111B3B
CHEETUM, OEWW E
3212685953
PHONE 09/12J2001
15:28:09 0
S 0.00
DOC
I
111999
"
....
~.
'"
,",
HOW, ANN
~. . .
,-,
....
...
-,
...
DI.ted Dig/ls
3212685457
/ ....
' . ,_
",
~
..... -
"
.... , '
'....
,.'
' . I"
,
ft
",'.
I
Cost
l,.mateName
SMITHERS, TOM
I
111111
PHONE 09/1212001
,
.......
'
""
;,.-.
".'
•• ,
...
","
......
S 000
15:28:28 0
,,,"
,",
...
;.
-.
.,...
.,
SO.OO
ft
.,
'
".,
.......
13
I
VAC
•
Sample Reports
VAlUE"AIlDEIl
~
COh' II!UNICIi TlmlS
1.3.3
Approved Telephone Numbers Search
The Approved Telephone Numbers St'arch report allows for the retrieval of specific or generic
telephone numbers inmates are allowed to call. This report is sorted by Inmate number and
telephone number. The Approved Telephone Number Search report displays the following
information:
•
•
•
•
•
Telephone Number
Inmate OOC Number
Inmate name
Facility
Number of Inmates with This Number
R\In O..te' 09ntl200L
Run Time 14:4237
Report Site:
T enninal MakingRe que &
UserlD:
9723312543
DOC
111111
I
Approved Telephone Numbers Search
COF
QACOLO \.VSOI
TESTADMIN
Selected Phone N\mbIll(5):
•
91233m43
I
SMITHERS,TOM
InmaileName
~----------~~~~~
Number uf Inmiltes with This Number:
•
14
•
VAC
Sample Reports
VALUE·ADDED
~
CO,.,"'UNlCATlONS
1.3.4
Call Detail Repon
The Call Detail Report displays a log of calls from specific inmates in the order that they were
placed over a specified time. The Call Detail report displays the following information:
• Inmate Name
• Inmate Number
• Trunk
• Called Number
• DateITime of transaction
• Duration
• Completion Code
.,
• Cost of call
• Totaltransactions
• Total cost
RlmOIlo: 01112112001
RImTime: 14.41:l2
Colorado Inmlte Phone Svltem
Call Detail Rel!2rt
Pop
COl'
R"ottSb:
T........ MUiagRequool: QACOLO_WSI:II
u...m:
Tm'ADMIIf
IF...,......:
Frma 0II1II1l001 OO:ODOO
0II1l11l001 D:.l9:.l9
For IImbO.bil otIdCoIIo<Ic.a.
F_ _ c.-
I DOC IlRKI
14
no..
TESTBED'
Inm...... m.
101
Call••llfbr
I
TEST·'
DeWTbe
I Cost
IDUR I Comp
Code
SM1THERS,TOM,
111111 2
3212683354
00/1212001
16:lJ 33
397 10
Rl.OO
SMITHERS,TOM,
111111 6
321~
1!!I1212OO1
16:35 22
397 D
$3.00
SM1THERS,TOM,
111111 6
3212683354
l1li1212001
16:'2:43
397 0
$3.11l
SMITHERS.TOM,
111111 6
32126B33501
00/12J2001
16:50 04
397 0
1200
SMITHERS,TOM,
111111 6
3212683354
1IlI12J2001
16:57:25
397 0
12.00
SMITHERS,TOM,
111111 6
3212683354
0911212001
17.0U7
397 0
1200
I
•
15
-.
VAC
•
Sample Reports
VALUE·ADDED
/?--COII""UHICATIllNS
1.3.5
Chronological List of Calls
The Chronological List afCalls report displays a log of calls from a facility in the order that
they were placed. This report displays all attempted calls. The Chronological List of Calls
report displays the following information in chronological order:
• Inmate Number
• Daterrime of call
• Duration of call in seconds
• Dialed Digits
• Call Type (Local. Long Distance. International)
• Line Number
• Station ID
• Cost of call
• Total Facility Calls
•
• Total Facility Minutes
• Total Facility Cost
RunDaLe:
09J21I2001
Run Tim.:
14:44:41
Chronological List Of Calls
Ropon Silo:
COF
Flom 09ID4nOO I
Thu 09f21 flOO I
T .lminal MabnaRequell: QACOLO_VIISOI
UndO:
TESTADMIN
IFllcI., N...e:
DOC
111111
111111
111111
111111
111111
111111
111111
111111
111111
111111
111111
111111
111111
111111
111111
I
9/12,{11
9/12,{11
9/12,{11
9/12,{11
9/12,{11
9/12,ul
9/12,ul
9/12,{11
9/12,{11
9/12JOI
9/12,{11
9112,{11
9/12,{11
911211)1
9112,{11
4:lJ:33
4:35:22
4:42:43
4:50:04
4:57:25
5:04:47
5:12:07
5:19:28
5:26:48
5:34 07
5:41:28
5:48:48
556:09
6:03:29
6:10:48
PM
PM
PM
PM
PM
PM
PM
PM
PM
PM
PM
PM
PM
PM
PM
D:59·S9
I
Feci., Coda: ·TEST 1
TEST BED 1
DatelT"'e
[IJ :00:00
I DuratiDn I
397
397
397
397
397
397
397
397
397
397
397
397
397
397
397
..
Dialed Dighs
3212683354
3212683354
3212683354
3212683354
3212683354
3212683354
3212683354
3212683354
3212683354
3212683354
3212683354
3212683354
3212683354
3212683354
3212683354
I
CallT"e
InterState
InterState
InterState
InterState
InterState
InlerSlale
InterStale
InterState
InterState
InterState
InterState
InterState
InterState
InterState
InterState
I Line I StatiDn I
2
6
6
6
6
6
6
6
6
6
6
6
6
6
6
0015
0014
0014
0014
0014
0014
0014
0014
0014
0014
0014
0014
0014
0014
0014
Cost
10.00
$3.00
$3.00
$2.00
$2.00
$2.00
$2.00
$2.00
$2.00
$2.00
$2.00
$200
$2.00
$2.00
$2.00
~
•
.
16
•
VAC
Sample Reports
VALUE-ADDED
.........-:lCOllI MUlti CATIONS
1.3.6
Currently Suspended Telephone Accounts
The Currently Suspended Telephone Accounts repon lists all inmate telephone accounts whose
calling privileges have been suspended. Records are soned by Inmate Number, and then by
date of suspension. The Currently Suspended Telephone Accounts repon displays the
following information:
• Inmate Number
• Inmate name
• Dateffime suspension began
• Dateffime suspension ends
• Number of days of total suspension
• Days to be Suspended
•
• Days already Suspended
• Suspended Days Left
• Total Number of Suspended Accounts
RunO.u: 091;111;1001
Run Ti",.: 14:47(J6
Ropost Sole:
TtDIIiruI1 MokingReqIMlL
U.uID:
Colorado Inmate Phone 8y!tem
Currently Suspended Telephone Accounts
COF
QACOLO_ WSIlI
TESTADMIN
111444
SMITH
I of
S.lecteliSilu TEST
Feci., Code
DOC:
Lilli: N.me:
P'l!II
5.... D.te 091211.2001
5.... Tlma:
-TPSJ' 1-'-.. _
'0
D.,. be
S~end.d:
D.,. Already
0
~F~I~~N~.m-e-:-+'~~NN~Y~----------~~En~d~D~.7.e-:~09~~~~O~1~FS=z~~,en~d~.=d;~__-+____~
~.~ld~d~le~N~.-m-e+---------------~~En~d~TI~m~e~~----~~~endedD'"
DOC:
L N
•
733200
WELDON
S.... Dllte 091211.2001
5.... Time
Totel Number of Suspended Accounts:
2
D.,. to be
Suspend.d:
17
VAC
•
Sample Reports
VALUE-ADDED
/7.-
COI\IMUKICATIONS
1.3.7
Extra Dialed Digits
The Extra Dialed Digits report lists all calls that extra dialed digits were detected within a
specified period. The Extra Dialed Digits report displays the following information in
chronological order:
• Daterrime
• Inmate Number
•
•
•
•
•
Inmate Name
Dialed Number
Station ID
Facility
Total Number of Calls With Extra Digits Dialed
Run Date: 0912112001
RunTime: 14:56:37
From 0910412001 - 00 ;00;00
Report Site:
COF
Temrinal Ma1cingRequelt: QACOLO _WSOI
UserlD:
TEST ADMIN
IFac:i11ty Name:
Tau 09J21I2OD1 - 23 :.59:59
TEST EED 1
Datlflime
0912 1J2(J(J 1 14:52:39
FadltyCode: TEST 1
111333
SIMPSON, HOME R
Dialed Number ISt.n Ihellty
972B1lm25
15
TEST 1
I
DOC
I
InmateName
I
09121 f.2001
14:54:21
111777
FAUNT, ELLE
972B1E3325
15
TEST 1
0912112001
14:55:53
111888
CHEETUM. DEWW E
9728(E33B9
15
TEST 1
Total Number of Calls Wi.... EXIra Digi1s Oiated:
1_3_8
•
Extra Dialed Digits
3
Inmnte Directory
•
The Inmnte Directory report displays a log of all inmates requested by facility or statewide
within a specified time. The Inmate Directory report displays the following information:
18
•
VAC
Sample Reports
VALUE-ADDED
~
COMMUNICATIONS
• Inmate Numbers
• Inmate Name
• Total Number of Inmates
Run Date: 0912112001
RunTime: 14:451:26
Inmate DlrectoN Report
ReportSitt:
COF
TlftllinelMIkiDaRequel&: QACOLO_WSOI
UudD:
TESTADMIN
DOC
111111
111134
•
111m
111333
111444
111555
111666
111777
111888
111999
733100
73321lJ
920001
920002
92OIXI3.
Ilnm... N...
SMITHER S,TOM,
SMITHER S,TOM.
BURNS,MR.
SIMPSON,HOME,R
SMITH,LENNY,
cun,BUZZ.
CAREY,DREW,
FAUNT ,ELLE,
CHEETUM,DeNW,E
HOW,ANN,
REED,a,
WELDON.CHARLES,R
GUy,xFER.GUY
TEST,GUY,TEST
TEST.GUV3.TEST.
From 09/1012001
Thu 09f.l:1l2oo1
A
••
'
...
.
.
. - .
.
00 :00:00
23:~51:j51
~
•
19
VAC
•
Sample Reports
VALUE-ADDED
/7.--
COMMUNICATIONS
1.3.9
Inmate History Report
The Inmate History Report displays all transactions placed by inmates over a specified time.
The report includes Debit calls, Collect calls, deposits, refunds. transfers, and/or changes to
inmate telephone list. The Inmate History report displays the following information:
• Inmate Number
• Inmate Name
• Daterrime of transaction
• Transaction Description
• Total Inmate Transactions
Run Date: 0912112001
RunTime: 14:30:09
Inmate
Histo~
Rep Oft Site:
COF
Terminal Making Reques: QACOLO_WSOI
UnrlO:
TFSI'ADMIN
IFaclly Name:
From 09/1112001
TIw 0912112001
00:00:00
23:39:59
I
Facilly Coda: TEST 1
ITransaction Des crlptlon
Inmate Name
SMITHERS,TOM.
I
111111
SMITHERS,TOM.
09/1212001
15:20:55
111111
SMITHERS.TOM.
09/1212001
15:32:17
ACCOUNT-DEPOSIT
111111
SMITHERS,TOM.
09/121.2001
16:30:33
COllECT-CAlL
111111
SMITHERS.TOM.
09/1212001
16:35:22
DEBIT-CAll
111111
SMITHERS,TOM,
091121.2001
16:42:43
DEBIT-CALL
111111
SMITHERS.TOM.
09/1212001
16:50:04
DEBIT-CALL
DOC
111111
- ..
TEST BED 1
I
DatelTlme
09/1212001 16:20:03
ADD-INMATE
111111
SMITHERS,TOM,
03'121.2001
16:57:25
DEBIT-CALL
1I 1111
SMITHERS,TOM,
09/1212001
17:04:47
DEBIT-CALL
111111
SMITHERS,TOM,
09/1212001
17:12:07
DEBIT-CAlL
1.3.10
•
Reeort
..
, ,
Inmate Transfers
The Inmate Transfers report displays accounts received or transferred from each facility over a
specified period. The Inmate Transfers report displays the following information:
20
•
-~
•
VAC
Sample Reports
VALUE·ADDED
~
COMMUNICATIONS
• Inmate Number
• Inmate Name
• PIN
• Facility code transferred From
• Facility code transferred To
• Suspend (Yes or No)
• Notes
RunDaI.e: 0912112001
RunTime: 14;JI:04
•
Report Site:
COF
Terminal MakingReques: QACOLO_\V501
U.erID:
TESTADMIN
DOC
I
0910112001
FflHll
Tmu 091211200l
,Fal:llly Cada: TEST 1
TEST BED 1
Inmate Name
IPIN
IF rom
ITo
ISuspend INot..
111111
SMITHERS,TOM,
.22.
2900
2900
N
111111
SMITHERS,TOM,
.224
2999
2900
N
11113.4
SMITHERS ,TOM,
023.4
2999
2900
N
111222
BURNS,MR,
1021
2900
2900
N
111222
BURNS,MR,
1021
2999
2900
N
111333
SIMPSON,HOME,R
2900
2900
Y
1.3.11
00 :00:00
23J9:'9
rB/121lO01
Date Of Transfer :
IFal:lly Nania:
•
Inmate Transfers
.,
1013
,
,
.-
-
-
..
Locally Blocked Telephone Numbers
The Locally Blocked Telephone Numbers report generates a list of phone numbers locally
blocked in the system for the local facility. When an inmate attempts a call to a number on
this list, the call is blocked and issued a Completion Code. The Locally Blocked Telephone
Numbers report displays the following infonnation:
• Telephone number
21
VAC
•
Sample Reports
VALUE·ADDED
~
COMMUNICATIONS
• Inmate Number (if blocked for individual inmate)
• Inmate name (if blocked for individual inmate)
• Facility code of inmate (if blocked for individual inmate)
• Not Allow Reason for block (comment or description)
• Total number of inmates with the telephone number on their lists
RunDe-to
Run Time'
0912112001
l4 J4 OJ
Locally Blocked Tel.phone f'llmbers
Report Site:
COF
TermmalMebngReques' QACOLO_WSOI
Us.rlD.
TESTADMlN
011442345678
I
DOC
111444
I
InmllteName
SMITH,LENNY,
Selected Siles:
I
Fadlily
TEST 1
I
TEST
Not Allow Reason
Direct and Collect Calls. Reason'.
I
I
•
Humber Of Inmates With This Number:
01192214936993
DOC
111333
I
I
Inm.e Name
StMPSON,HOME,R
I
Facllfy
TEST 1
L
Net AJlow Reasen
Direct and Collect Calls. Reason:,
I
I
Number Of Inmates With This Number:
2143736985
DOC
733200
1
I
Inmate Name
WELDON ,CHARLES,R
I
Faclily
TEST 1
I
Not Allow Reason
Direct and Collect Calls Reason'.
I
I
Number Of Inmates With This Number:
•
22
VAC
•
Sample Reports
VALUE-ADDEO
~
CO~IMUUlCATlONS
1.3.12
New Inmates Report
The New Inmates Report displays new inmates that were added into the system. Inmates are
grouped by facility. The New Inmates report displays the following information:
• Date Added
• Inmate Name
• Inmate Number
• Notes
• Inmate Count by Facility
• Total New Inmates for Report
•
Run Da": 0912112001
RunTime: 14:55:01
New Inmate Reeort
Report Site:
COP
Terminal MakingReque&: QACOLO_\iVS01
TESTADMIN
UserlD:
From 0!Mll12oo1
Tbu 0912112001
-Faelly"Cod«
IF.ellyNam« TEST BED 1
.......
·,/'u
'r
I
Inm.eName
SMITHERS,TOM,
I
0911212001
SMITHERS,TOM,
111134
0911212001
BURNS.MR,
111222
0911212001
SIMPSON,HOME,R
111333
0911212001
SMITH ,LENNY,
111444
09/1212001
CUlT ,BUZZ ,
111555
0911212001
CAREY.DREW,
111666
... -
.r
's'
, ' . ,. . . . . . . . . . . .
.....
_
','
"'"
'r
_
........
Not..
I
DOC
111111
111m
FAUNT,ELLE,
"-" ',-
I
TEST 1
Date Added
09/1212001
09/1212001
-
.I'
00:00:00
23:59:59
"
,_
'.I'
. . ._
...
r
........ 'r
,
......
_
"
......
'r
.............
,r _"
........
~ 'r
...
"J'
..
,r ..
~
'-
,r
V
,
..
'"
',-
or ....
...
-........
OW"
,
••
~
,
' . . . . . . . . . . ../".
•
23
---
VAC
•
Sample Reports
YALUE-ADDED
~
COl\lMUfflCAnOHS
1.3.13
Quantity a/Calls Placed
The Quantity of Calls Placed report lists calls placed by the inmate that exceeded the userdefined parameters. The facility may optionally select only Debit calls, Collect calls, or both
(completed calls ONLY). The Quantity of Calls Placed report displays the following
infonnation sorted by the number of calls made in descending order:
• Inmate Number
• Inmate Name
• Facility
• Number of Calls
• Total Number of Inmates that Made at Least 'X' Calls 'X'
RunDau: 0912112001
RunTime: 14:55:48
Report Site:
From 0910112001 to 0912112001
For BolhDebit mdConectCaIIs
COF
TenninalMakingReques: QACOLO_\vso1
Usel lD:
TESTADMIN
IFaclllW Name:
DOC
111222
111555
111111
111666
111333
111444
992901
920001
920003
•
Quantity ofCaJls Placed
TEST BED 1
Minimum Number ofcllls:
Faelly Code: TEST 1
I
I
Inmate Name
BURNS,MR
curr, BUZZ
SMITHERS, TOM
CAREY, DREW
SIMPSON, HOME R
SMITH, LENNY
TEST, GUY T
GUY, XFER GU Y
TEST, GUY3 TEST
Total Number of Inmates That Made at lelSt
2
FacBlIW
2900
2900
2900
2900
2900
2900
2900
2900
2900
2 Calls:
I
# ofc.sls
228
222
221
216
191
191
6
2
2
9
•
24
-..
•
VAC
Sample Reports
VALUE-ADDED
~
COMMUNICATIONS
1.3_14
Quantity of Minutes Called
The Quantity of Minutes Called report lists calls placed by the inmate that has exceeded the
user-defined total amount of minutes for a specified range of time_ Debit calls, Collect calls,
or both may be selected for the report_ The Quantity of Minutes Called report displays the
following information sorted by the total number of minutes called in descending order:
• Inmate Number
• Inmate Name
• Number of Minutes
• Total Number of Inmates that Called for at Least 'X' Minutes 'X'
Run 0l11li: 0912112001
RunTime: 14:.57:31
Quantity of Minutes Called
From 09JOII2001 to 0912112001
For BothOebit mdCoDectCeI1s
Minimum Mia.ta
2
ReponSi.te:
COF
Temma! Malc:ingRequelt: QACOLO_VVSOI
UudO:
TESTADMIN
Ihdly Name: . '-TEST BED 1
DOC
111444
111333
111222
111666
111111
111555
992901
- ,FadIlyCode: TEST 1
I
Inm.aN....
SMITH, LENNY
SIMPSON, HOME R
BURNS,MR
CAREY, DREW
SMITHERS, TOM
curr, BUZZ
TEST, GUY T
Total Numbarof Inmates That Calladfout Le. .
1.3_15
•
I
Fadly
2900
2900
2900
2900
2900
2900
2900
2 Minutes
I
#I of Minutes
1629
1625
1620
1606
1576
1574
4
7
Released Inmates
The Released Inmates repon displays inmates released from incarceration and removed from
system using Manual Transaction. The Released Inmates repon displays the following
information:
25
.
VAC
•
Sample Reports
VALUE·ADDED
.......-:2-COMMUNICATIONS
• Date of Release
• Inmate Number
• Inmate Name
• Balance
• Total Inmates Released For: 'X'
Run Dale: 0912112001
Run Tim.: 14:58:03
Released Inmate. For: 2900
Report Site:
COF
TerminlllMablgReques: QACOLO_w::ll1
U••dD:
TESTADMIN
IFadlly Nama:
.·TEST BED 1
-, .'t.'
=.;
..
From. 09J04f.2oo1
Thu 0912112001
.
..
00:00:00
23:.'19:.'19
•
.Fa~1Iy Coda: >TEST ,1 . ";," "
~
Date Of Release: 09/1711J1
DOC
920001
I
Inmate Name
GUY,XFER,GUY
TEST,GUY,TEST
92OlJ2
Tot.llnm.... R.'.... d For: 09/17.u1
I
Balance
$0.00
$0.00
2
Data OfRala... : 09/1Bt{J1
DOC
92CDJ3
92OOl4
I
Inmate Name
TEST ,GUY3,TEST
TEST ,GUY4,TEST
I
oalance
$0.00
$0.00
•
26
VAC
Sample Reports
VALUE-ADDED
~
CO,.'MUNrCATIDHS
1 .3.16
System Wide Blocked Telephone
The System Wide Blocked Telephone report produces a list of phone numbers globally blocked
throughout system. When an inmate attempts to place a call to a number on this list, the call is
blocked and issued the Completion Code #1. The System Wide Blocked Telephone report
displays the following information:
• Telephone Number
• Block Description
• User ID
• Site Code
• Block Type
•
RunDale: OB.mJ2001
Run Tim.: 09:17:01
Svstem Wide Blocked Telephone
R~portSit.:
COP
T.rminIllMlkingR~quelt:
ORDC},iI,lSOl
Selected Sites: BVCF, COCO, CTCF, DRDC
UndO:
I
lt9~-42IiO
Blode Description
COOC FAX UNE
I
12O-XXX-XXlOh·
Block Description
_-18&.852t
-,-
-" -
'.
I
Block Description
BLOCK TEST
UserlD
BlockTypa
ISheCodel
testadmin
CTeF
I UserlD
ISlteCodel
testadmin
COCOF
j UserlD
testadmin
I Site Code I
I UserlD
BlodeTypa
jSheCodal
COCOF Blocked by Facility
ORDC
Blocked by Facility
" I
Block Description
m-45f-t_
I
testadmin
tasladmin
COCOF
Blocked by Facility
BlockTypa
Blocked by Facility
BlockTypa
Blocked by Facility
27
VAC
•
Sample Reports
VALUE-ADDED
/7.----
COM MUlIlCATlmlS
1_3_17
Telephone Numbers Called by More Than One Inmate
The Telephone Numbers Called by More Than One Inmate report displays telephone numbers
called by user-defined inmates within a user-defined range of dates and times_ The records are
grouped by telephone number_ The Telephone Numbers Called by More Than One Inmate
report displays the following information:
• Inmate DOC
• Inmate Name
• Date of call
• Originating Station
• Facility name
• Total Calls
• Total Inmates
Run Date: 091l1flOOI
RunTime: 1501:22
Report Sile:
Termine1 MUingRequert:
COF
QACOLO_ WSOl
UserID:
TESTADMlN
From 09101 flOO 1 - 0000:00
TJ-ro 0911112001 - 23 :59:59
Minimum Number oflrunates:
2
I
DOC
111111
111111
111111
111134
111134
111222
111333
111333
111444
111444
111555
111666
111777
.
"
I
I
Inmate NiI/TIe
SMITHER S, TO M
SMITHERS, TOM
SMITHERS, TOM
SMITHERS, TOM
SMITHERS, TOM
BURNS, MR
SIMPSON, HOME R
SIMPSON, HOME R
SMITH, LENNY
SMITH, LENNY
cun, BUZZ
CAREY, DREW
.
'
•
Telephone Numbers Called
By More Than One Inmate
FAUNT" _~L~~
,
"
~
.,,.. ....
Date
09/12f2(l[)1
09/13J20 [) 1
09121 f2{)[) 1
09/12f20[)1
09121f20[)1
09/12120[11
09/12120[11
09/1812001
09/12120[11
09121120 Ct1
09/12120[11
09/1212001
09/12120[11
A,· ,....
I Station I Facility
0
0
0
0
0
0
0
0
0
0
0
0
0
.'
TEST
TEST
TEST
TEST
TEST
TEST
TEST
TEST
TEST
TEST
TEST
TEST
TEST
,
1
1
1
1
1
1
1
1
1
1
1
1
1
•
~
28
•
VAC
Sample Reports
VALUE-ADDED
~
COMMUNICATIONS
1.3.18
Telephone Numbers Listed in More Than One Account
The Telephone Numbers Listed in More Than One Account report lists all telephone numbers
listed on more that one inmate's list of Allowed numbers. The records are sorted by telephone
number, then by Inmate Number. The Telephone Numbers Listed in More Than One Account
report displays the following information:
• Telephone Number
• Inmate Number
• Inmate Name
• Date Activated (date phone number was placed on the list)
• Facility
• Telephone Number 'X' Appeared 'X' Inmate's Lists
•
RIm Date: 0912112001
Telephone Numbers Listed
In More Than One Account
Run Time: 1.S :03:.S7
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0911212001
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•
29
-- - - - - - - - - - - - - - - - - - - - - - - -
VAC
•
Sample Reports
VALUE-ADDEO
~
COlmnUKICATIOtlS
1.3.19
Telephone Number Usage
The Telephone Number Usage report lists calls made to user-specified telephone number(s).
The wildcard (%) can be used to search for and select number patterns. Additional search
filters include: Completed calls, Uncompleted calls, Debit calls, Collect calls, and Duration of
calls. The Telephone Number Usage report displays the following information sorted by
phone number and then chronologically:
• Telephone Number
• Inmate Number
• Inmate Name
• Daterrime of call
• Duration
• Cost of call
• Facility
•
• Total calls
• Total calls for the report
RunDou: 0912112001
Run TUIII. IHlU2
Telephone Number U.age
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VAC
Sample Reports
VALUE-ADDED
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1.3.20
Toll Free Numbers Called by Inmate
The Toll Free Numbers Called by Inmate report lists toll free numbers (800.866.877,888
etc.) called by inmates. The Toll Free Numbers Called by Inmate report displays the
following infonnation:
• Dateffime of call
• Inmate number)
• Inmate Name
• Toll free Number
• Station ID
• Total Number of Calls to Toll Free Telephone 'X'
•
RunDate: 1 Ifl IflOO 1
ToD Free Numbers Called by Inmates
Run Time: 14:34:10
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VAC
•
Sample Reports
VALUE-ADDEO
~
COMMUNICATIONS
1.3.21
Toll Free Phone Numbers on Inmate's List
The Toll Free Phone Numbers on Inmate's List report lists inmates with toll free numbers
(800,866,877,888, etc.) on their Allowed List. The Toll Free Phone Numbers on Inmate's
List report displays the following infonnation:
• Inmate Number
• Inmate Name
• Toll Free Number
• Total Number of Calls to Toll Free Telephone 'X'
Run 0 ... : 0912112001
RunTime: 15:06:57
Toll Free Phone Numbers on Inmate's List
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1.3.22
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3 Way Call Detect Repon
The 3 Way Call Detect report displays the number of times a 3 way call was detected on an
inmate's Allowed call list. The 3 Way Call Detect report displays the following infonnation:
•
32
•
VIC
Sample Reports
VALUE-ADDED
~
COMMUNICATIONS
• Inmate Number
• Dateffime (of the call)
• Duration (of the call)
• Dialed Digits
• Call Type (Local, Long Distance, International)
• Station 1D
• Total Number of 3 Way Calls Detected
Run Date: 11/2112001
Run Time: 14:35:41
•
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U.erID:
3 Way CaD DeteetReport
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"IN THE NEWS'~
HELPS PREVENT CRIME
1.. PCS' INMATE PHONE SYSTEM HELP$ BUST DRUG DE.AL
AT mE ST. JOHNSBURY PRISON IN. VERMONT
STORY AIRED BY-· LOCAL N~S CHANNEL (WC~
2. .PCS' INMATE PHONE SOLUTIONS pREVENT LONG
DISTANCE ~ONE SCAM· ARTICLE IN CORRECTI9NS FORUM
Prepared for the State of Missouri by pes
.
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.
Public Communications Services, Inc•
•
•
PCS' INMATE TELEPHONE SYSTEM HELPS PREVENT CRIME
1. pes' Inmate Phone System Helps Bust Drug Deal at a Prison in the State of
Vermont
pes
is sole provider of Inmate Telephone Services at all the State of Vermont
Correctional Facilities since 1999. (See attached Reference Letter.)
Recently, our robust inmate telephone recording and monitoring system helped bust
a drug deal scheme by inmates at a prison in St. Johnsbury Vermont. The Drug Bust
News was aired by the Local News Channel WCAX. (Please view the attached
DVO for the News Coverage.)
I
STORY TITLE: "DRUGS"
STORY DATE: 6-6-2005
Description: Drug bust at prison in St. Johnsbury. - State of Vermont
TIME: 6PM I NEWS
Below is the News Transcript as it aired on June 6, 2005.
(Anchor Reads)
•
Seven suspects have been charged in an alleged conspiracy to smuggle cocaine
into the Saint Johnsbury prison. Police say the case was cracked thanks to careless
convicts who recklessly planned the caper on tape-recorded prison phones. But as
Brian Joyce reports ... the smugglers may have just been unlucky.
(Reporters Story)
(Sgt. J.P. SinciairNt. State Police says:)"This is probably the third case that's been
referred to me that was generated over the phone system."
Detective J.P.Sinclair has been with the state police for 15 years. Only rarely have
the tape recordings of convicts phone calls produced criminal charges.
So he was surprised three months ago when the monitored phones at the st.
Johnsbury prison provided the evidence to charge seven suspects in a drug
smuggling conspiracy.
(Sgt.J.P. SinclairNt. State Police says:)'We found that some of the calls were
referencing the drugs as "presents for the kids" and "the upcoming party."
Joyce:"And that was going to be the delivery of the drugs?" Sinclair:"Correct."
•
Four of the seven were in court today. All pled innocent to smuggling 1-thousand
dollars of coke and pills into the prison. Two were inmates at the time of the alleged
smuggling and they are still behind bars --- a third is an 18-year-old high school girl
facing up to 25 years if convicted - and the fourth is a former inmate who was
allegedly caught on tape ordering his wife to deliver the drugs.
(Reporter Brian Joyce:"The inmates know that their phone calls on these phones will
be recorded. That's the good news as far as prison security here in Vermont. The
bad news is that there's only one employee to monitor all of the phone calls.")
•
(Celeste Girrell/St. Jay Prison Superintendent says:)" One person listening to all
those hours of phone information is not going to be sufficient."
Prison Superintendent Celeste Girrell knows that inmates brazenly plan drug deals
on the tape-recorded prison phones. She also knows there is little chance they will
be caught.
(Celeste Girrell/St.Jay Prison Superintendent says:)"lt comes down to a budget
issue. There aren't enough staff to run the facilities and provide the supervision in the
community. To say that we're going to take some of those precious resources and
have them monitor phone conversations, it just doesn't seem like a wise use of the
resources at this time. We need more staff."
But there is no request in this years' budget to increase prison staff to monitor the
convicts' conversations -- so prison personnel say inspections and luck remain their
only defense in the war on drugs behind bars.
(Celeste Girrell:"The reality is there's 130 guys sitting back there right now with
nothing but time to figure out what we do for security practice and how to breach
that. That's the reality."
•
Brian Joyce Channel 3 News, St. Johnsbury
[Anchor: Reads]
The other three suspects in the case are scheduled to be in court later this month.
•
(0
2.
pes' Inmate Phone Solutions Prevent Long Distance Phone Scam .. Corrections
Forum
Are these costly calls coming from your facility?
o
Investing in inmate phone
I:Jlan~gement services, such as
PubUc Communications Services'
(peS) KXEN's predictive analytic:»
SOftware, can save' a facility a
great deal of money paying collect call non-payments. "Using
the KXEN Analytic Framework to
create a predictive model. with
more than thJee-dozen variables,
.., we. found a pattern and have
been able to identify fraudulent
custolners, says William L~y,
the firm's director of information
technology .
II
•
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Attention: Jdhn'Stobbart
'
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Division of ~urchasing and Mate~al~ Manage'ment
301 West High Street, Truman B~ldmg, Room 630
Jefferson City, MO 65101
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OFFENDE~EPHONE.~VICES~ ",
BEST ANP FiliAL fltfF'ER '
',., , Due Date: Febru~Y 21~OO6, '5:00 PM CST
From:
pes
Public Communicalkms Services
11859 Wilshire Boulevard,Suitf #600
Los Angeles, CA 90025
Phone: 310-231-1000
FAX: 310-954-3012
RCIJD FEB 21'06 AM 9102 QA-DPMM
BAFO for B2Z05070
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EXP
FrorR P C S TELCOM
J. Lorden
STE 600
11859WLSHIRE BLVD
LOS NIIGELES, CA 90025
UNITED STATES Tet310-231·1000
To: MlslGlul Department of Corrections
JoIUI Stobbart
DiVision of Purchasing and Material
301 \Mtst Higil Street, Tnnnan Bldg,
Room 630
JEFFERSON CITV, MO 65101
on: John Stobbart·
,n of Purchasing and Materials Management
tst High Street, Truman Building, Room 630
;on City, MO 65101
01
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65
UNITED STATES
Description: Proposal Mat«tab:
pes
\Ne\ght: '\ 0 Ib$ for '\ PC$
Dale: 2006-04-10
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OFFENDER TELEPHONE SERVICES
BEST AND FINAL OFFER
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REQUST NO: 002, REVISION #002
10: B2Z0S070
JATE: APRIL 12, 2006, 5:00 PM CST
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J. Lorden
EXP
STE 600
11859 WLSHIRE BL\()
LOS ....... OELES, CA9Q025
UNITED ST AlES Tel:310-231-1000
Stobbart
'chasing and Materials Management
Street,' :Truman Building, Room 630
MO 65101
:l
:ommunications Services
Boulevard, Suite #600
:A 90025 1-1000
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:>FFENDER TELEPHONE SERVICES
1/1
SendIi'"s ret
OTHER DOCUIEITATIOI
Missouri Department of Corrections
John Stobbart
Division of Purchasing and Material
301 W!st High Street, Tnnnan Bldg,
Room 630
JEFFERSON CllY. MO 65101
UNITED STATES
Description: Proposal Materials
\AIeIjt 10 lis fer 1 pes
DIIle:- 2006-04-10
coux tw-'"
MAY-19-2006
16:30
DEPT REVENUE
P.03/03
573 522 1160
STATE OF MISSOURI
Department of Revenue
Taxation Bureau
VENDOR NO TAX DUE
PUBLIC COHKUNICATION SERVICES INC
11859 WILSHIRE BLVD srI 600
LOS ANGELES CA 90025
MISSOURI TAX 1D NUMBER:
DATI ISSUED:
KAY 19, 2006
19201681
r!DlRAL IDINTlrICATION NUKBER:
954615444
The Department of Revenue, State of Missou~iJ certifies that based on the
information proVided the above listed taxpayer/vendor and its disclosed
affiliates do not sell taxable tanqible pe~sonal p~operty or provide taxable
services in the State of Kissouri. As a result, the above vendor and its
disclosed affiliates are in compliance with Section 34.040.6, RSMo.
This statement does not limit the authority of the Director of Revenue to
aSseSS and/or collect liabilities under appeal or that become known to the
Kissouri Department of Revenue as a ~esult of audit or deter.ination of
successor liability.
This certificate Will remain valid until such time as the business activity
chanqes. Please note that any change in o~ deviation from the operation of
thi$ business as o~iqinally described Will render this letter inapplicable.
DIRECTOR OF REVENUE OR DELEGATE
STATE OF MISSOURI
BY:
David J. Zanone
Kanager, Sales/Use Tax
CB:DU0568
eBN04S
200613900301522
TOTAL P.03
MAY-19-2006
16:30
DEPT REVENUE
TAXATION BUREAU
POBOX 3666
JEFFERSON ClTY MO 65105-3666
573 522 1160
P.02/03
STATE OF MISSOURI
Department of Revenue
Telephone: (573) 751-9268
Fax; (573) 5Z2-1160
E-mail: taxclcarancc@dor.mo.goy
PUBLIC COMMUNICATION SERVICES INC
11859 WILSHIRE BLVD
LOS ANGELES CA 90025-6616
Hay 19, 2006
RE:
MISSOURI TAX 10 NUMBER: 19201681
FEDERAL IDENTIFICATION NUMBER: 954615444
Dear Sir or Madaml
This is in response to your request for a Vendor No Tax Due in accordance with
House 8ill 600, Section 34.040.6 aSHo.
Enclosed please find the requested Vendor No Tax Due.
If you require additional info~mation, please feel free to contact us at the
above address or telephone number.
CUSTOMER SERVICES DIVISION
TAXATION BUREAU
CB:DUOS68
Enclosure
CBN045
200613900301522
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - --------
Matt Blunt
Governor
State of Missouri
OFFICE OF ADMINISTRATION
Post Office Box 809
Jefferson City, Missouri 65102
Michael N. Keathley
Commissioner
(573) 751-2387 Fax: (573) 526-9815
TTD: (800) 735-2966 Voice: (800) 735-2466
www.oa.mo.gov/purch/purch.htm
James Miluski
Driector
Division of Purchasing and
Materials Management
May 19,2006
Mr. Joseph Pekarovic
Public Communications Services, Inc.
11859 Wilshire Blvd., Suite 600
Los Angeles, CA 90025
Vendor Code: 9546154440 0
Dear Mr. Pekarovic:
The State of Missouri, Division of Purchasing and Materials Management (DPMM) has received your response to RFP B2Z05070 for
Offender Telephone Services for the Office of Administration, Information Technology Services Division and the Department of
Corrections.
In accordance with Section 34.040.6 RSMo, DPMM is precluded from contracting with a vendor or its atliliate who makes sales at
retail of tangible personal property or for the purpose of storage, use or consumption in this state but fails to collect and properly pay
the tax as provided in RSMo 144.
In order for DPMM to be able to consider your response to the RFP noted above, you must verify that you are either registered to
collect sales and/or use tax in Missouri, or you are not making retail sales of tangible personal property or providing taxable services in
Missouri. You can provide this verification by submitting an otlicial "Vendor No Tax Due" certificate issued by the Missouri
Department of Revenue. The Department of Revenue will issue the "Vendor No Tax Due" certificate if you are properly registered to
collect and have properly remitted sales and/or use tax, or if you are not making retail sales in Missouri. Once the "Vendor No Tax
Due" certificate is issued, submit it NO LATER THAN Monday, May 22,2006 to my attention at the address noted above. (The
certificate may also be faxed to my attention at 573-526-98 I 8 or scannedlemailed to me at john.stobbart@oa.mo.gov.) If you do not
provide the "Vendor No Tax Due" certificate by the date specified above and/or maintain a compliant tax status. it may render
your proposal unacceptable for further consideration.
Vou may obtain a "Vendor No Tax Due" certificate by contacting the Missouri Department of Revenue. The attached document
provides information on how to obtain the "Vendor No Tax Due·' certificate. Additional information regarding Section 34.040.6
RSMo is available on the Department of Revenue's website at http://www.dor.mo.gov/tax!business/salcs/hb600.htm.
If you are not already registered as a vendor with the State of Missouri, you are encouraged to register on the state's On-Line
Bidding/Vendor Registration System website (https:www.moolb.mo.gov). Instructions for registering on this website are available on
the Home page of the website.
Thank you for your attention to this urgent matter.
Sincerely,
John Stobbart
Buyer
Attachment
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - --
How To Obtain A Certificate Of Vendor No Tax Due
A certificate of vendor no tax due can be obtained from the Missouri Department of Revenue when a
business pays all of its sales/use tax in full, up to date, does not have a sales tax delinquency or
does not sell tangible personal property at retail in Missouri.
If taxes are due, depending on the payment history of the business, a cashier's check or money order may be required for
payment before a certificate of vendor no tax due can be issued.
A certificate of vendor no tax due can be obtained by contacting the Missouri Department of
Revenue, Division of Taxation & Collection, P.O. Box 3666, Jefferson City, MO 65105-3666. You
may also call (573) 751-9268, fax (573) 522-1160, or email taxclearance@dor.mo.gov. For walk-in
assistance, you can visit a Tax Assistance Center near you:
Jefferson City
3237 W Truman Blvd, Ste 100
St. Louis
3256 Laclede Station Rd., Ste 101
Kansas City
615 E 13th St., Room 127
Columbia
1500 Vandiver Drive, Room 113
Cape Girardeau
3102 Blattner Dr., Suite 102
St. Joseph
525 Jules, Room 314
Springfield
149 Park Central Square, Room 313
Joplin
1110 East 7th Street, Suite 400
ST~TE
OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT
(OPMM)
.--:.~.
ATTENTION:
.
'.
Ted Wilson, Buyer
Phone: (573) 751-1692
Offender Telephone Services
RFP NO.: B2Z05070
Prepared by:
Return Due Date:
'.
SEPTEMBER 23, 2005 AT 2:00 PM CENTRAL TIME
~j
11859 Wilshire Boulevard
Suite 600
Los Ang,eles, CA 90025
,. ,:-,
",.Phone:'3~231-1000
·'·C'
