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NOTICE OF AWARD
State Of Missouri
Office Of Administration
Division Of Purchasing And Materials Management
PO Box 809
Jefferson City, MO 65102
http://www.oa.mo.gov/purch
SOLICITATION NUMBER
CONTRACT TITLE
82Z05070
Offender Telephone Service
CONTRACT NUMBER
CONTRACT PERIOD
C205070001
May 19, 2006 through May 18, 2011
REQlJlSITION NUMBER
VENDOR NUMBER
NR 300 2150000041
95461544000
CONTRACTOR NAME AND ADDRESS
STATE AGENCY'S NAME AND ADDRESS
Public Communications Services, Inc.
11859 Wilshire Blvd., Suite 600
Los Angeles, CA 90025
Various Correctional Institutions
Throughout The State of Missouri
ACCEPTED BY THE STATE OF MISSOURI AS FOLLOWS:
The proposal submitted by Public Communications Services, Inc. in response to RFP B2Z05070 is accepted in its
entirety, including Best and Final Offer #00 I and #002, and the letters of clarification dated October 21, 2005 and
December 13, 2005. The contract period shall be May 19,2006 through May 18,2011.
BUYER
BUYER CONTACT INFORMATION
John Stobbart
E-Mail: John.StobbartCtl1oa.mo.gov
Phone: (573) 751-3796
Fax: (573) 526-9818
SIGNATURE OF BUYER
DATE
~j . ..!J~~
(I}4RECTOR OF PURCHASING AND MATERIALS MANAGEMENT
V~~.
.-
James Miluski
S-lcr-tJb
STATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR BEST AND FINAL OFFER (BAFO)
FOR REQUEST FOR PROPOSAL (RFP)
BAFO REQUEST NO.: 002, REVISION #002
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICE
ISSUE DATE: 04-06-05
REQ NO.: NR 3002150000041
BUYER: JOHNSTOBBART
PHONE NO.: (573) 751-3796
E-MAIL: john.stobbart@oa.mo.gov
RETURN BAFO RESPONSE NO LATER THAN 04-12-06 AT 5:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envel0l>e or package. Sealed BAFOs should be in DPMM office (301 W High Street,
Room (30) by the return date and time.
(U.S. Mail)
RETURN BAFO RESPONSE TO: DPMM
or
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
•
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services, at the prices
quoted, in accordance with all terms and conditions, requirements, and specifications of the original RFP as modified by any previously
issued RFP amendments and by this and any previously issued BAFO requests. The offeror agrees that the language of the original RFP as
modified by any previously issued RFP amendments and by this and any previously issued BAFO requests shall govern in the event of a
contlict with his/his proposal. The offeror further agrees that upon receipt of an authorized purchase order from the Division of Purchasing
and Materials Management or when a Notice of Award is signed and issued by an authorized official of the State of Missouri, a binding
contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
DOING BUSINESS AS (DBA) NAME
LEGAL NA.\lE OF ENTlTYflNDIVIDUAL FILED WITH IRS FOR THIS TAX ID NO.
Public Communications Services, Inc.
Public Communications Services, Inc.
MAILING ADDRESS
IRS FORo'" 10119 MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
11859 Wilshire Blvd., Suite 600
CITY. STATE, ZIPCODE
CITY. STATE, ZIP CODE
Los Angeles, CA 90025
Los Angeles, CA 90025
COl\TACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PIIONE NUMBER
FAX NUMBER
310-231-1000, Ext. 3037
310-954-2118
TAXPAYER ID (TIN) TYPE (CHECK ONE)
TAXPAYER ID NU:\tBER(TlNI
.
95-4615444
...A...- FEIN
-
VENDOR TAX FILING TYPE WITH IRS (CHECK ONE)
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(NOTE: LLC IS NOT A VALID TAX FILING TYPE.)
State/Local Government
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VENDOR NUMBER (It' KNOWN)
SSN
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Partnership
Sole Proprietor
DATE
April 7, 2005
PRINTED NAME
TITLE
Tommie Joe
Chief Operating Officer
Other
.,
B2Z05070
Page 2
OFFENDER TELEPHONE SERVICES
INFORMATION TECHNOLOGY SERVICES DIVISION
RFP B2Z05070 is hereby amended by BAPO #002, Revision #002 as follows:
The following paragraphs have been revised:
3.1.8;
3.1.10;
3.1.19
The following paragraphs have been added:
1.2.4 a;
3.1.8 c;
3.1.8 d;
3.1.8 e;
3.1.8 f;
3.1.8 g
•
STATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR BEST AND FINAL OFFER (BAFO)
FOR REQUEST FOR PROPOSAL (RFP)
BAFO REQUEST NO.: 002, REVISION #001
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICE
ISSUE DATE: 04-03-06
REQ NO.: NR 3002150000041
BUYER: JOHNSTOBBART
PHONE NO.: (573) 751-3796
E-MAIL: john.stobbart@oa.mo.gov
RETURN BAFO RESPONSE NO LATER THAN 04-07-06 AT 5:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelo»e or package. Sealed BAFOs should be in DPMM office (301 W High Street,
Room (30) by the return date and time.
(U.S. Mail)
RETURN BAFO RESPONSE TO: DPMM
or
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
•
The offeror hereby declares understanding, agreement and certification of compliance to provide the items andlor services. at the prices
quoted. in accordance with all terms and conditions. requirements, and specifications of the original RFP as modified by any previously
issued RFP amendments and by this and any previously issued BAFO requests. The offeror agrees that the language ofthe original RFP as
modified by any previously issued RFP amendments and by this and any previously issued BAPO requests shall govern in the event of a
contlict with his/his proposal. The offeror further agrees that upon receipt of an authorized purchase order from the Division of Purchasing
and Materials Management or when a Notice of Award is signed and issued by an authorized official of the State of Missouri, a binding
contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
LEGAL NAMI! OF ENTITYIINDIVIDUAL FILED wrm IRS FOR THIS TAX ID NO.
DOING BUSINESS AS (DBA) NAME
Public Communications Services, Inc.
Public Communications Services, Inc.
MAlUNG ADDRESS
IRS FORM 1099 MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
11859 Wilshire Blvd., Suite 600
CIlY. STATE, Z.IPCODE
CITY. STATE, ZIP CODE
Los Angeles, CA 90025
Los Angeles, CA 90025
CONTACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NVMBER
FAX NUMBER
310-231-1000, Ext. 3037
TAXPAYER ID NUMBER mN)
I
310-954-2118
TAXPAYER ID ml\'j TYPE (CHECK ONE)
95-4615444
..A..- FEIN
_
SSN
VENDOR TAX FILING TYPE WITH IRS (CHECK ONE)
X
•
A
(I(
Corporation
Individ~
I
VENDOR NVMBERllf KNOWN)
(NOTE: LLC IS NOT A VALID TAX HLING TYPE.)
State/Local Government
~~-~
.... - ......
Partnership
Sole Proprietor
DATI!
April 5, 2005
PRINTED NAME
TITLE
Tommie Joe
Chief Operating Officer
Other
OFFENDER TELEPHONE SERVICES
INFORMATION TECHNOLOGY SERVICES DIVISION
RFP B2Z05070 is hereby amended by BAFO #002, Revision #001 as follows:
The following paragraphs have been revised:
3.1.8
4.4.1
Exhibit C-l, 1. u.
The following paragraphs have been added:
1.2.7;
1.2.8;
1.2.9;
.,
3.1.8 a., and subparagraphs 1), 2), and 3);
3.1.8 b;
3.1.9;
3.1.10;
3.1.11;
3.1.12;
3.1.13;
3.1.14;
3.1.15;
3.1.16;
3.1.17;
3.1.18;
3.1.19;
3.1.20;
3.1.21;
Exhibit C-l, 1. X
The following Exhibits have been revised:
Exhibit A;
iiiA
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ._------------------ ----
STATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR BEST AND FINAL OFFER (BAFO)
FOR REQUEST FOR PROPOSAL (RFP)
•
REQ NO.: NR 3002150000041
BUYER: JOHNSTOBBART
PHONE NO.: (573) 751-3796
E-MAIL: john.stobbart@oa.mo.gov
BAFO REQUEST NO.: 002
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICE
ISSUE DATE: 03-21-06
RETURN BAFO RESPONSE NO LATER THAN 03-28-06 AT 5:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelope or package. Sealed SAFOs should be in DPMM office (301 W High Street,
Room (30) by the return date and time.
(U.S. Mail)
RETURN BAFO RESPONSE TO: DPMM
or
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services, at the prices
quoted, in accordance with all terms and conditions, requirements, and specifications of the original RFP as modified by any previously
issued RFP amendments and by this and any previously issued BAFO requests. The offeror agrees that the language of the original RFP as
modified by any previously issued RFP amendments and by this and any previously issued BAFO requests shall govern in the event of a
conflict with his/his proposal. The offeror further agrees that upon receipt of an authorized purchase order from the Division of Purchasing
and Materials Management or when a Notice of Award is signed and issued by an authorized official of the State of Missouri, a binding
contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
DOING BUSINESS AS (DBA) NAMI!
LEGAL NAME OF ENTlTVIINDIVIDUAL FILED WITH IRS FOR THIS TAX ID NO.
Public Communications Services,lnc.
Public Communications Services, Inc.
MAILING ADDRESS
IRS FOR.VI 1099 MAILING ADDRESS
11859 Wilshire Blvd, Suite 600
11859 Wilshire Blvd., Suite 600
CITY. STATE, ZIP CODE
CITY. STATE, ZIP CODE
Los Angeles, CA 90025
Los Angeles, CA 90025
CONTACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
FAX NlIMBER
310-231~1000,
Ext. 3037
TAXPAYER ID NUMBER (TIN)
I
310M954-2118
TAXPAYER ID (fiN) TVPE (CHECK ONE)
954615444
~FEIN
_SSN
VENDOR TAX FILING TYPE WITH IRS (CHECK ONE)
X
C
All
~
Corporation
:=:?'C:W.-A---
PRINTED NAME
Tommie Joe
Individual
VENDOR NUMBER (IF KNOWN)
(NOTE: LLC IS NOT A VALID TAX FILING TYPE.)
StateiLocal Government
~
'--------'"
I
Partnership
Sole Proprietor
DATE
April 5, 2006
TITLE
Chief Operating Officer
Other
------------------------------B2Z05070
•
Page 2
OFFENDER TELEPHONE SERVICES
INFORMATION TECHNOLOGY SERVICES DIVISION
RFP B2Z05070 is hereby amended by BAFO #002, Revision #001 as follows:
The following paragraphs have been revised:
4.2.1 a;
4.4.1
The following paragraphs have been added:
3.1.8;
4.2.1 b;
Exhibit C-1, 1. t;
Exhibit C-1, 1. u;
Exhibit C-1, 1. v;
Exhibit C-1, 1. w
The following Exhibits have been revised: Exhibit A
pes
Public COlllmunifdlions 5er";(el
AprIl 10, 2006
Attention: John Stobbart
Division of Purchasing and Materials Management
301 West High Street, Truman Building, Room 630
Jefferson City, MO 65101
Dear Mr. Stobbart:
PCS is honored to have the opportunity to respond to BAFO Request No. 002 and all
associated revisions for the State of Missouri for Offender Telephone Services pursuant to
your Request for Proposal B2Z05070. PCS has proposed the best equipment, technology,
service and support available in today's marketplace, while providing the lowest possible call
rates.
We are confident that our proposal provides the best value proposition to meet and exceed
the State of Missouri's goals and objectives. We look forward to responding to any questions
resulting from your review of the enclosed best and final offer. For additional information,
please feel free to contact me at 31 O~954-3015 or by email atjoe.pekarovic@teampcs.com.
Joe Pekarovic
Vice President of Sales
•
11859 Wilshire Blvd .. Suite 600 • Los Angeles. CA 90015 • (310) 131-\ 000· (800) 350-1000 • Fax (310) 95-'www.pcstelcom.com
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
•
1.
CLARIFICATIONS:
1.1
Please confinn the validity of the proposal for an additional 60 days from the BAFO receipt due
date.
D
2.
PCS confirms its proposal to the State of Missouri is valid for an additional 60 days
from the SAFO receipt due date.
OFFEROR RESPONSE TO CHANGED REQUIREMENTS: The offeror is requested to respond
to the following revised and added paragraphs and/or Exhibits:
PARAGRAPH ADDED BY BAFO #002, ~VISION #002
1.2.4.a The current contract is limited to the Offender Payphone Services only. The network
connectivity associated with the Department of Correction's private network for data
transmission has been acquired separate from this contract.
o PCS has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
1.2.7
•
The following Department of Corrections facilities currently use the Southwestern Bell frame
relay cloud:
Eastern Reception & Diagnostic Correctional Center - 2727 Highway K - Bonne Terre. MO
Boonville Correctional Center & Boonville Treatment - 1216 East Morgan Street - Boonville
Crossroads Correctional Center - 1115 E Pence - Cameron
Southeast Correctional Center - 300 Pedro Simmons Drive - Charleston
Chillicothe Correctional Center - 1500 3 rd Street - Chillicothe
Western Missouri Correctional Center - 609 E Pence - Cameron
Farmington Correctional Center - 1012 W Columbia Street - Farmington
Ozark Correctional Center -1192 Honor Camp Lane - Fordland
Fulton Reception & Diagnostic Center - 1393 Route 0 - Fulton
South Central Correctional Center - 255 W Highway 32 - Licking
Potosi Correctional Center - 11593 State Road 0 - Potosi
Missouri Eastern Correctional Center -18701 Old Highway 66 - Pacific
Moberly Correctional Center - 5201 S Morley - Moberly
Northeast Correctional Center -13608 Pike 46 Airport Road - Bowling Green
Western Reception. Diagnostic & Cor. Center - 3401 Faraon Street - St. Josep/.
Women's Reception and Diagnostic Center - 1101 E Hwy 54 - Vandalia
o pes has read and understands.
•
;.~
1
Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP 82Z05070
8est and Final Offer #002
PARAGRAPH ADDED BY BAFO #002, REVISION #001
1.2.8
The following Department of Corrections facilities "urrently use the Sprint frame relay cloud:
•
Maryville Treatment Center - 30227 US Hwy 1.16 - Maryville, MO
Tipton Correctional Center - 619 N Osage Avenue - Tipton, MO
o pes has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
1.2.9
Thefollowing Department ofCorrectionsfacilitie!. currently use the point to point circuits to
the State Data Center - 301 W High - Jefferson City:
Jefferson City Correctional Center - 8200 Fence Line Road - Jefferson City, MO
Algoa Correctional Center - 8501 Fence Line Road - Jefferson City, MO
o pes has read and understands.
PARAGRAPH REVISED BY BAFO #002, REVISION #002
3.1.8
The contractor shall furnish, install, monitor, maintain and incur the expense for the of
installation of and the ongoing monthly expense, through the life of the contract for data
circuits, separate from the bandwidth provided for the offender phone recording and
monitoring system, at each of the institutions (see the list below). The contractor wi/I he
allowed to use the existing DOC equipment to terminate the services. q additional equipment
is necessary. the contractor shall be responsible for all one time cosl associated with the
solulion. Such equipment shall become the property of the State of Missouri upon delivery.
This bandwidth must be the guaranteed access and throughput availability speed of a Tl
circuit. This service must connect to the Missouri Department of Corrections equipment
located in the State Data Center, 301 West High Streel, Jefferson City, MO 65109. DOC's
current network includes terminations of a DS3 into the SBC Frame Relay service, and a TJ
into the Sprint Frame Relay service into two premise based Cisco 7206s at the State Data
Center.
LOCATIO~
Eastern Reception & Diagnostic Correctional Center
2727 Highway K
Bonne Terre, Mo.
Boonville Corre£tional Center & Boom'ille Treatment Center
1216 East Morgan Street
Boonville, Mo.
Crossroads Correctional Center
I US E. Pence
Cameron, Mo.
Soutbeast Corre£tional Center
300 Pedro Simmons Drive
Charleston. !\to.
Chillirothe Correctional Center
1500 Third Street
Chillicothe. \to.
Western Missouri Correctional Center
609 E. Pem:e
Cameron, \10.
2
....
•
--
--
..~. Printed on Recycled Paper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
Farmington Correctional Center
1012 W. Columbia Stred
Farmington. ~10.
Ozark Correctional Center
1192 Honor Camp Lane
Fordland. '10.
Fulton Reception & Diagno§tic Center
1393 Route 0
Fulton. '10.
Algoa Correctional Center
8S01 Fence Line Road
Jefferson Cih'•.\10.
JeffersOn City Correctional Center
8200 Fence Line Road
Jefferson Cirv. '10 6SI01
South Central Correctional Center
2SS Westllighwa)' 32
Licking. 1\10.
:\IaT)'\'ille Treatment Center
30227 liS IIwy 136
'lan'\'ille, "0.
Potosi Correctional Center and :\Iineral Area Treatment Center
IIS93 State Road 0
~tineral Point, '10.
Missouri t:astern Correctional Center
18701 Old I-lighway 66
Parific. "0.
'1 oberly Correctional Center
S201 S. 'Iorely
"oberh', Mo.
;o.;ortheast Correctional Center
13608 Pike 46 Airport Road
Bowlin!! Green. ~10.
Western Reception, Diagnostic & Correctional Center
3401 Farolln Street
St. Joseph. '10.
Tipton Correctional Center
619 N. Osage A"cnue
Tipton. :\10.
Wllmen's Reception and Diagnostic Center
1101 E.H ... ~'5"
Vandalia.:\IO 63382
D
pes agrees and will
comply.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.J.8.a. Tile Depllrtment of Corrections currently Itas tile following equipment in tlte State Data
Center:
J) Cisco 7206 Router:
Tltree Tis:
One to tile Jefferson City Probation and Parole Office, 2705 W. Main;
One to DOC Central Office, 2729 Plaza; and
One/or CMS tltat connect to tlte contractor's pltarmacy in Oklaltoma.
One DS3 connected to tlte Soutltwestem Bell frame relay cloud.
•
2) Cisco 7206 Router:
One Ti connected to tlte Sprint/rame relay cloud.
Four Tis:
I.} Printed on Recycled Paper
3
($::!;)'-CS
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
'-n...p~'
One to Probation and Parole Central Office, 1511 Christy Drive;
One to Missouri Vocational Enterprises, 1663 Industrial Drive;
One to Algoa Correctional Center, 8501 Fence Line Road;
One to Central Missouri Correctional Center, Hwy 179; and
One 9mb A TM connection to the .Wetropolitan Area Network (MAN).
•
3) IBM 2210 Router:
Two TIs: One to Jefferson City Correctional Center, 8200 Fence Line Road;
One to Information Services, 2728 Plaza Drive.
o pes has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.8.b) The correctionalfacilities have either Cisco 3640 FlIuters with built in CSU/DSUs, or Paradyne
9124 External CSV/CSUs and IBM 2210 routers.
o pes has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #002
3.I.S.c. The DOC 7206 routers in the State Data Center in Jefferson City have the capacity to install a
DS3 card into the router. The Central Processing Unit (CPU) shall be the responsibility of
DOC.
o pes has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #002
•
3.1.8.d. The contractor shall be responsible/or the acquisition and delivery o/the DS3 card Such card
will become tI,e property 0/ the State 0/ Minouri upon delivery. The on-going maintenance
shall be the responsibility 0/ the DOC.
o pes has read and understands and will comply.
PARAGRAPH ADDED BY BAFO #002, REVISION #002 .
3.1.8.e. The DOC Cisco 3640s alld IBM 2210 located at the institutions have the capacity and DOC
will supply the T1 wle cards for the installation as well as on-going maintenance.
o pes has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISON #002
3.1.8.f. The Department 0/ Corrections currently ltas Cisco 3640s at the following institutions:
I)
Jefferson City Correctional Center - Jefferson City
2)
Eastern Regional & Diagnostic Treatment Center - Bonne Terre
3)
Southeast Correctiollal Center-Charlestol1
o pes has read and understands
4
...
f.;;
~-
Primed on Recycled Paper
•
---------------
State of Missouri
Offender Telephone Services - RFP 82Z05070
8est and Final Offer #002
•
PARAGRAPH ADDED BY.BAFO #002, REVISION #002
3.1.8.g. TIre Department of Corrections currently has IBM 2210 routers at all other institutions other
than the ones outlined in f. above.
o PCS has read and understands.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.9
The contractor may provide such data circuits to the institutions within the same circuits for
the Offender Telephone Service. However, traffic must be kept separate.
o PCS has read and understands.
pes will provide two distinct and independent networks. One network will support
the Offender Telephone System. The other will be for the exclusive use of the State
of Missouri as described in this RFP .
.p ARAGRAPH REVISED BY BAFO #002, REVISION #002
•
3.1.10 The contractor shall provide such data circuits for state data application (no voice or video)
usage between the Department of Corrections' facilities and its central office in Jefferson City,
MO. Such circuits shall not be required to support multi-protocol label switching (MPLS), hut
may be provisioned over Frame Relay.
o
pes
has read and understands and will comply.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.11 The ,'ontractor shall agree and understand that the State of Missouri currently uses frame
relay services from Southwestern Bell and Sprint that terminate on a single pipe from each
company. The contractor must terminate TI service~' in an aggregated manner in Jefferson
City, but shall not be required to terminate ~'ucll services on tire existing service.
D pes agrees and understands.
pes proposes to install new circuits to support T1 services in an aggregated manner
over a DS3 interface terminating in Jefferson City. This approach will eliminate
downtime and simplify implementation on the part of State personnel.
PARAGRAPH ADDE~. BY BAFO #002, REVISION .#001
3.1.12 The contractor shall not acquire any circuits under any existing State ofMissouri contract(s).
o pes agrees and will comply.
•
pes will not acquire any circuits
under an existing State of Missouri contract.
5
4'!~
.. i
Prir!ted Or! Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
PARAGRAPH ADDED BY BAFO #002, REVISION #00]
3.1.13 The contractor shall understand and agree that the State of Missouri shall not acquire circuits
on the contractor's behalf with subsequent ('harge bad of such costs to the contractor.
•
D pes understands and agrees.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1. I4 The contractor shall provide a minimum DS3 bandwidth from the contractor's network cloud
to the termination in the State Data Center.
D
PCS agrees and will comply.
PCS will provide a minimum DS3 bandwidth from our network cloud to the
termination in the State Data Center.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.15 The contractor shall not be required to install equipment attl,e termination point at the State
Data Center at 301 West High Street or at the terminations at any Department of corrections
Facility. The contractor may terminate in the existing state-owned 7206s and like devices at
each of the sites.
D pes agrees and will comply.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.16 The contractor shall not be required to provide im'tallation and maintenance of routers,
fire walls, and maintain all routing tables for tIle State data network at each facility. The
contractor may utilize state equipment that is in place.
D
•
PCS agrees and will comply.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.17 TI,e contractor may provide a demark consisting of a smart jack with an RJ-45 connection
equal to the speed of a T-1 to meet the dedicated network requirement for each facility. The
smart jack must be the equivalent of a network interface unit to allow tire contractor to test to
the NlV.
D
PCS agrees and wlll comply.
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.18. The contractor shall agree and understand that t'ze State of Missouri will continue to assume
the expense of the existing DS3 and T-1 in service today, or whatever the state keeps in place.
D pes agrees and understands.
6
•
.., PMnl~
.....
'
on Re<:ycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
•
'ifiI)~CS.
'-n...p~.
pes proposes to install a new DS3 and T-1 data circuits. Keeping the existing DS3
and T -1 data circuits in service, will provide the State of Missouri with network
redundancy and help to ensure a smooth transition to the pes network. The new
pes provided State Data Network will be in place and operational at system turn-up.
PARAGRAPH REVISED BY BAFO #002, REVISION #002
3.1.19 Currently, the facilities outlined in 3.1.1 have a frame relay connection that terminates on
premise to the Southwestern Bell and Sprint clouds depending on the service areas or
dedicated point to point rI. Sprint and So uti, western Bell then use their c10udslfadlities to
terminate into the Jefferson City Sprint central office. At that point, there is DS3 from
Southwestern Bell and a T-1 from Sprint clouds that terminate at the State Data Center.
o pes has read and understands.
PARAGRt\PH ADDED BY BAFO #002, REVISION #001
3.1.20 The contractor shall provide bandwidth access and available speed equal to a T-l to each of
the institutions outlined in 3.1.8.
o pes agrees and will comply.
•
pes will provide bandwidth access and available speed equal to a T-1 to each of the
institutions outlined in 3.1.8 .
PARAGRAPH ADDED BY BAFO #002, REVISION #001
3.1.21 The contractor's T-l data circuits shall have the ability to transmit to the State Data Center.
Such circuits shall not be required to be a part of a fully meshed network with connectivity to
all locations within the cloud
o pes agrees and will comply.
PARAGRAPH REVISED BY BAFO #002
4.2.1.a The cost evaluation for Basic will he based on 70% of the estimated numbers of ca/ls and
minutes stated in paragraph 1.2.1.
o pes has read and understands.
PARAGRAPH ADDED BY BAFO #002
4.2.I.h The cost evaluation for Basic with Option One will he hased on thefol/owing percentages of
the estimated numbers oj calls and minutes stated in paragraph 1.2.1:
Option One-Debit calls- 15%
•
Option One-Prepaid calls- 15%
r.:
."
7
Printed on Recycled Paper
"~:~PCS
\~.~~.-...- ...-.-...
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
.-n...,6~.
NOTE: The above are estimates only. The State ofMissouri will not guarantee any quantity of
calls or minutes.
•
o pes has read and understands.
PARAGRAPH REVISED BY BAFO #002, REVISION 11001
4.4.1
Cost: The offeror must respond to Exhibit A with firm, fIXed pricing for all applicable costs
necessary to satisfY the requirements of the RFP. The price for basic ots stated shall be the
contractor's charge per minute and set-up charge fOor collect calls, and shall be exclusive of any
and all local, state and federal taxes/fees (lE, LOCAL, STATE AND FEDERAL TAXES/FEES
MAY BE PASSED ON TO THE CUSTOMER IN ADDITION TO THE OFFEROR'S PER
MINUTE PRICES AND SET-UP CHARGE). Basic with option one de hit calls shall he
inclusive of any and all local. state. and federal fa..res and/or fees (LE, LOCAL, STATE, AND
FEDERAL TAXES/FEES SHALL NOT BE ADDED TO THE FIRM, FIXED POSTALIZED
PRICE PER MINUTE PAID FOR BY THE OFFENDER). Basic with option one pre-paid
calls shall be exclusive of any and all local. state. and federal taxes and/or fees (LE, LOCAL,
STATE AND FEDERAL TAXES/FEES MAY BE PASSED ON TO THE CUSTOMER IN
ADDITION TO THE OFFEROR'S FIRM, FIXED POSTALIZED PRICE PER MINUTE).
All other applicable costs and expenses necessary to satisfY the requirements of the RFP,
including furnishing, installing, providing any necessary hardware, monitoring, maintaining and
incurring the expense for the of installation of, and t.he ongoing monthly expense, through the life
of the contract, for data circuits, separate from the bandwidth provided for the offender phone
recording and monitoring system, at each of the institutions referenced in paragraph 3.1.8 must be
included in the stated price. All prices quoted shall be firm, fixed for duration of the contract.
The offeror shall provide the lowest firm fixed prices available to the called parties. Commissions
from the call charges shall not be applicable nor shall any commission-like payments be made by
the contractor to the State of Missouri or any other entity or party. In lieu of commission-like
revenue received by the State of Missouri, the offeror should propose contract costs that take
commissions otherwise paid and offset the contract costs to the called party. Unless stated herein,
the state shall assume that absolutely no other costs, charges, or fees will be assessed to the state,
the offender or the called party whatsoever, and that no other costs exist to satisfY the RFP's
requirements. Therefore, the successful offeror shall be responsible for any additional costs.
•
o pes has read and understands and will comply.
•
8
' : : Printed on Rec,.cted Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
EXHIBIT A
COST (PRICING SECTION)
EXHIBIT REVISED BY BAFO #002, REVISION #001
A.I REQUIRED PRICING: The offeror must state below the finn, fixed price for perfonning OTS
services in accordance with the provisions and requirements stated herein, including fumishing, installing,
providing any necessary hardware, monitoring, maintaining and incurring the expense for the of
installation of and the ongoing monthly expense, through the life of the contract, for data circuits, separate
from the bandwidth provided for the offender phone recording and monitoring system, at each of the
institutions referenced in paragraph 3.1.8. All costs associated with providing the required services,
including all travel and expenses to be incurred by contractor staff, must be included. The offeror must
propose all items (001 through 010). Prices shall not include commissions to be paid to the State of
Missouri (see RFP paragraph 4.4.1).
o pes has read and understands.
The TeamPCS Full Disclosure Rate Plan
.
PARAGRAPH REVISED BY BAFO #002, REVISION #001
a.
Basic OTS: Collect Calls: shall be defined as where the outside party is requested to pay for the
calls where the cost would be billed through a monthly invoice to the called party. Such prices
shall be exclusive of taxes. The offeror must propose all items (00 I through 008). The offeror
must state the firm, fixed rates per minute and shall include all set up fees for all offender calls for
the following service, exclusive of allY and all local, state, and federal fees/taxes (LE. LOCAL,
STATE AND FEDERAL TAXES/FEES MAY BE PASSED ON TO THE CUSTOMER IN
ADDITION TO THE OFFEROR'S PER MINUTE PRICES AND SETwUP CHARGE).
ITEM
NO.
00]
002
003
004
005
006
007
008
Description
Unit of Measure
Local Call
Set-up Charge for Local Call
Intralata CaB
Set-up Charge for Intralata Call
Interlata Call
Set-up Charge for Interlata Call
Interstate Call
Set-up Charge for Interstate Call
Minute
Call
Minute
Call
Minute
Call
Minute
Call
Fiml Fixed
Price
SO.10
$1.00
$0.10
$1.00
$0.10
$1.00
$0.10
$1.00
PARAGRAPH REVISED BY BAFO #002, REVISION #001
h.
Basic OTS with option I features and functions for debit calls where the offender will
deposit money within the state run commissary. Price must be inclusive of taxes. The
offeror must propose item 009. The offeror must state a firm, fixed all inclusive postalized
price per minute, which must include any and all regulatory fees/surcharges, sct up fees,
9
.'"
f;.~
P'nnted on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2205070
Best and Final Offer #002
and any and all taxes, etc (I.E, LOCAL, STATE, AND FEDERAL TAXES/FEES
SHALL NOT BE ADDED TO THE FIRM, FIXED POSTALIZED PRICE PER
MINUTE PAID FOR BY THE OFFENDER).
ITEM
NO.
Description
Unit of Measure
009
Postolized Debit Call
Per Minute
•
Firm Fixed
Postalized
Price
10
so.
PARAGRAPH REVISED BY BAFO #002, REVISION #001
c.
d.
Basic OTS with option I features and functions for pre-paid calls, where the called party
deposits money within the offeror's operated account. Price must be exclusive of taxes.
The offeror must propose item 010. The offeror must state a firm, fixed all inclusive
postalized price per minute, which shall be exclusive of any and all regulatory
fees/surcharges, set up fees, and any and all taxes, etc: (I.E, LOCAL, STATE AND
FEDERAL TAXES/FEES MAY BE PASSED ON TO THE CUSTOMER IN
ADDITION TO THE OFFEROR'S FIRM, FIXED POSTALIZED PRICE PER
MINUTE).
ITEM
NO.
Description
Unit of Measure
010
Postalized Pre-paid Call
Per Minute
Firm Fixed
Postalized
Price
$0.10
International Calls: The offeror must propose rates for International calls. The offeror
shall attach their proposed international callings rates. Prices for International calls will be
subjectively evaluated within the area of Proposed Method of Performance.
pes INTERNATIONAL CALLING
•
RATES
ITEM
NO.
Description
Unit of Measure
201
202
International Call
Set-up Charge for International Call
Minute
Call
Firm Fixed
Price
$ 0.75
S 0.50
•
10
"tt,
••
Printed on Recfcled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
•
c~~p.cs
....... n....p,.,..........
PARAGRAPH ADDED
BY BAFO #002Cl.l.t. The offeror should describe the data circuits that shall be provided, separate from the
bandwidth provided for the offender phone recording and monitoring system at each of the
institutions (see paragraph 3.1.8).
o PCS will provide T1 data circuits utilizing frame relay encapsulation separate and
distinct from the bandwidth provided for the offender phone recording and monitoring
system at each of the institutions listed in paragraph 3.1.8.
PARAGRAPH REVJ;SED BY BAFO #002, REVISION__#OOI
Cl.lu. The offeror should describe how the data circuits that are outside of the offender phone system
will utilize the Southwestern Bell and Sprint Frame Relay services or offeror provided solution,
including how the service will be connected back to the State Data Center in Jefferson City.
o All facilities listed in paragraph 12.7 will use the Southwestern Bell frame relay
cloud. The facilities listed in paragraph 1.2.8 will use the Sprint frame relay cloud.
The State Data Center will connect to the Southwestern Bell frame relay cloud via
DS3 and to the Sprint Frame Relay service via T-1_ The facilities listed in paragraph
1.2.9 will use point to point circuits to the State Data Center in Jefferson City.
•
PARAGRAPH ADDED BY BAFO #002
C1.I.v. The offeror should describe in detail how trouble reports and escalation of the data circuits
issues for services outside of the offender phone system will be handled hy the offeror and the
state of Missouri.
o The
PCS Technical Services Department will interact directly with all carriers to open trouble
tickets, track developments, monitor progress, and expedite resolution until a trouble is
cleared. Department operations function on a 24 x 7 x 365 basis.
PCS utilizes remote diagnostic software to constantly monitor the networ\<. to identify any
potential issues in Frame and WAN connectivity at our client sites. In the event the facility
experiences a problem, the problem should be reported to our Technical Service department
by calling 1-800-6-lnmate_ pes Technical Services operates with an internal escalation
procedure to ensure timely and accurate responses.
Whenever network problems occur, the Technical Services Representative will enter a
trouble slip into the Keystone trouble slip tracking software. Keystone allows all Technical
Service employees to check the status of any problem at any time.
Authorized State personnel will be able to log-on to our proprietary phone management
system, SOPHIA. to review both open and closed tickets. As shown in the following example,
ticket details include: location, description of the problem, time of outage, priority level, and
notes .
•
11
,.:-:: Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z0S070
Best and Final Offer #002
•
Sdle_Op...
;_
o.o.ID""-l'/2006.,5' ...------~--·-
!
Close 0.0.0 0<lI0</2006 Dl 57 ...
Op8n!a: 10Jr.3112D1J6 0159 AM DrJohrl.....oo13r.:1
LI. AclMty foli3i·;2ooe"ciioi"';;~~-,;;,";i~rd·-M-.--
CIDs.tli jOlr.:l117006 08 OllW
l.!
-
........__. . . . . . .
_ .. __. - - - -
already or.site
'.
SOPHIA Screen Showing Trouble Ticket
PCS will work with the State of Missouri to customize escalation procedures to meet the
State's specific requirements. In addition to the above procedures and toll-free number, PCS
provides a complete list of back up telephone numbers. These numbers will include the direct
lines to:
1.
24-hour live answer repair and service number
2.
Corporate Offices and Technical Services Group extensions
3.
Technical Services Group
4.
Billing/End User Customer Service Department 800 number
•
For complaints or problems not handled within the required response times, the following are
the next levels of management, which may be contacted for further resolution:
1. One hour past the required timeline:
Inmate Customer Service Manager
a. Direct Line
b. Cell Phone
Helen Douglas
(800) 350-1000,
(818) 523-5245
2. Two hours past the required timeline:
Vice President of Inmate Operations
a. Direct Line:
b. Cell Phone:
Doyle Schaefers
(800) 350-1000, x 3027
(813) 672-4541
3. Three hours past the required timeline:
Vice President of Inmate Sales
a. Direct Line:
b. Cell Phone:
Joseph Pekarovic
(800) 350-1000, x 3015
(310) 600-9448
12
, : : Printed on Recycled Paper
x 3008
•
~_PCS
\:
-'----
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
o
.
4. Four hours past the required timeline:
5.
Chief Operating Officer
Tommie Joe
a. Direct Line:
b. Cell Phone:
(800) 350-1000,
(310) 922-3037
x 3037
Five hours past the required timeline:
Chief Executive Officer
Paul Jennings
a. Direct Line:
b. Cell Phone:
(800) 350-1000, x 3101
(310) 600-3540
PARAGRAPH ADDED By' HAl'O #002
C. I. I. w The oJ/eror should describe any statistical or traffic reports available for the data circuits that
are outside ofthe offender phone system.
o PCS will provide network management reports that record the performance of data
circuits by the minute, day, week, month, and year. pes uses Nagios, a specialized
network management software application that is entirely independent of the
offender phone system.
NElWAYS Naglos Graph.r ...1.3-d.... ( L _ n .......,J
-.
-.
•
[~!!._J-
;Z50_J ...,.", 15m,..... ~
~
I-·-----·--·-·-..
·---·-----·--·~-·---···-·-··---·--·-----.----.-
.
vmt-c.l-l'"tl'"(PIN6) - Actual Gr.aph
00_":'" . . . . ____ ........ __
•
1j.1_~
16
.- -.
r
~
•
+--
,w . • _
, ....
~
0-
-
.....
--!---,
-
_.
•• __
~
...
~
-
-
,
Ir-
..........
-.,. _.
...-----.;
-
.,..----+ .... - - . .
..•• .:,;l\...
••
--t
i'
_ • '. . .
pes Network Management Reports
These reports identify any potential issues in frame and WAN connectivity. They
graphically illustrate network latency, the delay between when a request for data is
made and the actual beginning of the data transfer. Spikes show the frequency and
seriousness of significant delays and help to determine whether additional bandwidth
may be required to maintain the required level of performance .
•
I.~
13
Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer #002
,----_.
•
I,
n:oo
r>e.J.IO
I
;
[J R.o-und 11'".Lp I..CT"oiII9"='
frJ
; C
S..
RDun~_=::
________~~______________.___~J
SUI'!
NQfI
Tu.
"'I'll
Il'Iu
FrJ.
o;,u
S.. n
11101'1
Performance is Measured by the minute, day, week, month, and year.
PARAGRAPH ADDED BY BAFO 0002, REVISION #001
C.J.J.x.If the offeror proposes to provide additional bandwidth within circuits provided for other
required services. the offeror should clear{v describe the manner in which such traffic shall be
kept separate. The offero,. should include a diagram showing the network and equipment that
tl'e offeror proposes to provide.
D
•
PCS does not propose providing additional bandwidth within circuits provided for
other required services. PCS proposes providing the State with new circuits parallel
to the existing circuits and separate and distinct from the circuits utilized by the
Offender Telephone System. Please see the following page for a diagram of the
network pes proposes to provide inclusive of using all of the State's described
equipment where appropriate with additional provision of a DS3 card as agreed to in
paragraph 3_1.8d.
•
14
.:~. Printed on Recvcled Paper
"....
.
Public Communications Services, Inc.
State of Missouri DOC Facilities
State Data Application Network Diagram
STATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR BEST AND FINAL OFFER (BAFO)
FOR REQUEST FOR PROPOSAL (RFP)
o
REQ NO.: NR 3002150000041
BUYER: JOHNSTOBBART
PHONE NO.: (573) 751-3796
E-MAIL: john.stobbart@oa.mo.gov
BAFO REQUEST NO.: 001, REVISION #002
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICE
ISSUE DA TE: 02-15-06
RETURN BAFO RESPONSE NO LATER THAN 02-21-06 AT 5:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelol'e or package. Sealed BAFOs should be in DPMM office (30 I W High Street,
Room (30) by the return date and time.
(U.S. Mail)
RETURN BAFO RESPONSE TO: DPMM
or
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101
CONTRACT PERIOD REVISED BY BAFO #001, REVISION #002
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
•
The offeror hereby. declares understanding. agreement and certification of compliance to provide the items and/or services. at the prices
quoted. in accordance with all terms and conditions. requirements. and specifications of the original RFP as modified by any previously
issued RFP amendments and by this and any previously issued BAfO requests. The offeror agrees that the language of the original RFP as
modified by any previously issued RFP amendments and by this and any previously issued SAfO requests shall govern in the event of a
conflict with his/his proposal. The offeror further agrees that upon receipt of an authorized purchase order from the Division of Purchasing
and Materials Management or when a Notice of Award is signed and issued by an authorized official of the State of Missouri. a binding
contract shall exist between the offeror and the State or Missouri.
SIGNATURE REQUIRED
DOING BUSINESS AS (DBA) NAME
LEGAL NAME OF ENTITYIINDIVIDUAL FILED WITH IllS I'OR THIS TAX m NO.
Public Communications Services, Inc.
Public Communications Services, Inc.
MAll.ING ADDRESS
IRS FORM 1099 MA1LING ADDRESS
11859 Wilshire Blvd., Suite 600
11859 Wilshire Blvd., Suite 600
CITV. STATE, ZIP CODE
CITV. STATE, ZIP CODE
Los Angeles, CA 90025
Los Angeles, CA 90025
CONTACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
FAX NUMBER
310-231-1000, Ext 3037
310-954-2118
T AXPA YER ID NUMBER (TIN)
VENDOR NUMBER (IF KNOWN)
TAXPAYER ID fI1N) ITPE (CHECK ONE)
X
95-4615444
FEIN
--
SSN
VENDOR TAX PILING ITPE WITH IllS (CHECK ONE)
X Carpontloa
o rr
'"
-
'sIGNA
~
PRINTED NAME
Tommie Joe
_.
l"divida.1l
-
St.telLacai GoVl·rum~DI
~
-
--
(NOTE: LLC IS NOT A vALm TAX FILING TYPE.)
_
rll1Denbip
_
Sale Propriotor
-
Otb••
DATE
February 16,2006
TITLE
Chief Operating Officer
Page 2
82Z05070
OFFENDER TELEPHONE SERVICES
INFORMATION TECHNOLOGY SERVICES DIVISION
RFP B2Z05070 is hereby amended by BAFO #001, Revision #002 to correct the contract period stated on page
one, signature page, to DATE OF AWARD THROUGH FIVE YEARS.
o
o
STATE OF MISSOURI
OFFICE OF ADMIN ISTRA TION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR BEST AND FINAL OFFER (BAFO)
FOR REQUEST FOR PROPOSAL (RFP)
REQ NO.: NR3002150000041
BUYER: JOHN STOBBART
PHONE NO.: (573) 751-3796
E-MAIL: jobn.stobbart@oa.mo.gov
BAFO REQUEST NO.: 001, REVISION #001
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICE
ISSUE DATE: 02-14-06
RETURN BAFO RESPONSE NO LATER THAN 02-21-06 AT 5:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand corner of the
envelope or package. Sealed BAFOs should be in DPMM office (30 I W High Street,
Room 630) by the return date and time.
(U.S. Mail)
RETURN BAFO RESPONSE TO: DPMM
or
PO BOX S09
JEFFERSON CITY MO 65102-0S09
(Courier Service)
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101
CONTRACT PERIOD: DATE OF AWARD THROUGH ONE YEAR
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
o
The offeror hereby declares understanding, agreement and certilication of compliance to provide the items and/or services. at the prices
quoted. in accordance with all terms and conditions. requirements, and specifications of the original RFP as modilied by any previously
issued RFP amendments and by this and any previously issued BAFO requests. The offeror agrees that the language of the original RFP as
modi lied by any previously issued RFP amendments and by this and any previously issued BAFO requests shall govern in the event of a
contlict with his/his proposal. The offeror further agrees that upon receipt of an authorized purchase order Irom the Division of Purchasing
and Materials Management or when a Notice of Award is signed and issued by an authorized otlicial of the State of Missouri. a binding
contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
LEGAL NAME OF ENTITYIINDIVIDUAL FILED WITH IRS FOR THIS TAX ID NO.
DOING BUSINESS AS (DBA) NAME
Public Communications Services, Inc.
Public Communications Services, Inc.
MAILING ADDRESS
IRS FORM 1099 MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
11859 Wilshire Blvd., Suite 600
CITY, STATE, ZIP CODE
CITY, STATE, ZIP CODE
Los Angeles, CA 90025
Los Angeles, CA 90025
CONTACfPERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
FAX NUMBER
310-954-2118
310-231-1000, Ext. 3037
VENDOR NUMBER (IF KNOWN)
TAXPAYER ID (TIN) TYPE (CHECK ONE)
TAXPAYER ID NUMBER (TIN)
X FEIN
95-4615444
--
SSN
(NOTE: LLC IS NOT A VALID TAX FILINGTYPL)
VENDOR TAX FILING TYPE WITH IRS (CHECK ONE)
X Corponotioo
AUTHO
a.........
-
SI.1e1Lo~.1 Goyemm~Dl
Iodivid...1
-::=~.
?~~v<.-- -~
~_
.
PRINTED NAME
Tommie Joe
-
_
P.rtnenkip
_
Solt Proprittor
-
Otber
DATE
February 16, 2006
TITLE
Chief Operating Officer
- - - - - - - - - - - - - -- - - - - -
B2Z05070
Page 2
OFFENDER TELEPHONE SERVICES
INFORMATION TECHNOLOGY SERVICES DIVISION
RFP 82Z05070 is hereby amended by BAFO #00 I, Revision #00 I as follows:
The following paragraphs have been revised:
Exhibit A.I, subparagraph a;
Exhibit A.I , subparagraph b;
Exhibit c~ I, subparagraph I s;
Exhibit C~ I, subparagraph 4;
The following paragraphs have been added:
3.1.6;
3.1.7
o
ST ATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR BEST AND FINAL OFFER (BAFO)
FOR REQUEST FOR PROPOSAL (RFP)
REQ NO.: NR 3002150000041
BUYER: JOHNSTOBBART
PHONE NO.: (573) 751-3796
E-MAIL: john.stobbart@oa.mo.gov
BAFO REQUEST NO.: 001
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICE
ISSUE DATE: 02-03-06
RETURN BAFO RESPONSE NO LATER THAN 02-14-06 AT 5:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelope or package. Sealed BAFOs should be in DPMM office (301 W High Street.
Room 630) by the return date and time.
(U.S. Mail)
RETURN BAFO RESPONSE TO: DPMM
or
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB (Free On Board) DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
o
The offeror hereby declares understanding, agreement and certilleution of compliance tn provide the items and/or services. at the prices
quoted. in accordance with all terms and C(lnditions, requirements, and specifications of the (lriginal RFP as modified by any previously
issued RFP amendments and by this and any preyiously issued BAFO requests. The offeror agrees that the language of the original RFP as
modified by any previously issued RFP amendments and by this and any previously issued BAFO requests shall govern in the event of a
conflict with his/his proposal. The offeror further agrees that upon receipt of an authorized purchase order from the Division of Purchasing
and Materials Management or when a Notice of Award is signed and issued by an authorized official of the State of Missouri. a binding
C(lntruet shall exi st between the (lileror and the State of Missouri.
SIGNATURE REQUIRED
LEGAL NAME OF ENTITYIINDIVIDUAL
Public Communications Services, Inc.
MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
CITY, STATE, ZIP CODE
Los Angeles, California 90025
COl'l"TACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
FAX NUMBER
310-231-1000, Ext. 3037
310-954-2118
TAXPAYER ID NUMBER (TIN)
TAXPAYER ID (TIN) TYPE (CHECK ONE)
95-4615444
.!.FEIN
-
SlolelLo<ol Government
_
VENDOR NUMBER (IF KNOWN)
SSN
VENDOR TYPE (CHECK ONE)
X
o
Corportli...
-
IDdividul.
~RJZ~
Ie.
(
-
Tommie Joe
\.....
_
~~
DATE
.-/"
TITLE
~-J;?
PRINTED NAME
_
Port"ership
~
Sole Proprietor
-
Otbe.
February 14, 2006
Chief Operating Officer
.
Page 2
B2Z05070
OFFENDER TELEPHONE SERVICES
INFORMATION TECHNOLOGY SERVICES DIVISION
RFP B2Z05070 is hereby amended by BAFO #00 I as follows:
The following paragraphs have been REVISED:
Exhibit A.I;
Exhibit A.I , subparagraph a;
Exhibit A.I, subparagraph b;
Exhibit C-I, subparagraph 4.
The following paragraphs have been ADDED:
C-l ,subparagraph 1 s;
Exhibit C-l. subparagraph 3 c;
Exhibit C-l, subparagraph 5 a.
pes
PubliC Communica[ions 5ervicel
February 17, 2006
Attention: John Stobbart
Division of Purchasing and Materials Management
301 West High Street, Truman Building, Room 630
Jefferson City, MO 65101
Dear Mr. Stobbart:
PCS is honored to have the opportunity to present its best and final offer to the State of
Missouri for Offender Telephone Services pursuant to your Request for Proposal B2Z05070.
PCS has proposed the best equipment, technology, service and support available in today's
marketplace, while providing the lowest possible call rates.
We are confident that our proposal provides the best value proposition to meet and exceed
the State of Missouri's goals and objectives. We look forward to responding to any questions
resulting from your review of the enclosed best and final offer. For additional information,
please feel free to contact me at 310-954-3015 or by email atjoe.pekarovic@teampcs.com.
o
Sincerely,
11
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~:ViC
Vice President of Sales
o
11859 Wilshire Blvd., Suite 600 • Los Angeles, CA 90025 • (310) 231-1000 • (800) 350-1000 • Fax (310) 954www.pcste\com.com
State of Missouri
Offender Telephone Services - RFP 82Z0S070
Best and Final Offer
I_~~PCS
\t=:1f----•...... 1..............•
1. CLARIFICATIONS:
1.1 Please confinn the validity of the proposal for an additional 60 days from the BAFO
receipt due date.
o
pes confirms its proposal to the State of Missouri is valid for an additional 60 days
from the SAFO receipt due date.
2. OFFEROR RESPONSE TO CHANGED REQUIREMENTS: The offeror is requested to
respond to the following revised and added paragraphs:
3.1.6
3.1.6 The contractor shallfurnish, install, and maintain all storage equipment and
software as requiredfor CDR and recordings based upon the provisions and
requirements state herein.
o pes has read and will comply. pes will furnish, install and maintain the storage
equipment and software required for the eDR and recordings of the Offender
Telephone System based upon the provisions and requirements stated herein.
o
3.1.7
3.1. 7 The contractor shallfurnish, install, monitor, and maintain all WAN
connections and equipment required for their design, based upon the provisions and
requirements stated herein.
D pes has read and will comply. pes will furnish, install and maintain all WAN
connections and equipment required for their design, based upon the provisions and
requirements stated herein.
Exhibit A.I ;
A.1 REQUIRED PRICING: The otTeror must state below the firm, tixed price for
performing OTS services in accordance with the provisions and requirements stated
herein. All costs associated with providing the required services, including all travel and
expenses to be incurred by contractor staff, must be included. The otIeror must propose
all items (001 through 009). Prices shall not include commissions to be paid to the State
of Missouri (see RFP paragraph 4.4.1).
o pes has read and will comply. The prices stated below are firm and fixed. These
prices include all costs associated with performing the OTS services in accordance
with the provisions and requirements as stated in the RFP, inclusive of travel and
staff expenses. Prices for the Basic OTS are presented in Items 001 through 009.
These prices do not include commissions to be paid to the State of Missouri.
v:} Printed on Recycled Paper
1
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer
Exhibit A.l, Subparagraph a;
a. Basic OTS: The offeror must propose all items (001 through 008). The offeror must state the
firm, fixed rates per minute and shall include all set up fees for all offender calls for the following
service, exclusive of any and all local, state, andfederalfeesltaxes.
ITEM
NO.
001
002
003
004
005
006
007
008
Description
Unit of Measure
Local Call
Set-up Charge for
Intralata Call
Set-up Charge for
Interlata Call
Set-up Charge for
Interstate Call
Set-up Charge for
Minute
Call
Minute
Call
Minute
Call
Minute
Call
Local Call
Intralata Call
Interlata Call
Interstate Call
•
Firm Fixed
Price
$0.10
$1.00
$0.10
$1.00
$0.10
$1.00
$0.10
$1.00
Exhibit A.I, Subparagraph b;
b. Basic OTS With Option 1 Features and Functions: The offeror must propose item
009. The offeror must state a firm, fIXed all inclusive postalized price per minute, which
must include any and all regulatory feesisurchargl?S, set up fees, and any and all taxes,
etc.:
ITEM
NO.
Description
Unit of l'rleasure
Firm Fixed Postalized Price
009
Postalized Call
Per Minute
$
•
0.09
Exhibit C-1, subparagraph 1 s;
s. The offeror should describe the WAN connection, and equipment provided in each
location, including storage for CDR and recordings. The offeror should describe the
process by which the contractor will upgrade the WAN in the event the state is not
satisfied with performance of the WAN.
o PCS will provide the State of Missouri with a Carrier Class Network utilizing Cisco
2811, 2851, and 3845 integrated services routers with interface cards selected
specifically to meet the configuration and bandwidth requirements of each location.
PCS utilizes an nx T1 connection to a carrier class MPLS network. When additional
bandwidth is required, T1's are "bonded" to provide a larger connection to the
network in port increments of 1.5 Mb/s (e.g. '1.5, 3,0, 4.5 Mb/s). In solutions requiring
greater than 9 Mb/s, PCS utilizes a DS3 connection with a port access ranging from
9 to 45 Mb/s.
2
, : } Printed on Recycled Paper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer
•
C~APCS
"""-n...p...-"
The equipment at each of the 20 State of Missouri DOC Correctional facilities will
consist of one or more VAC Focus100 systems, each with 6 months of online
storage. The primary means of storage will be on Raid5 HSS SCSI disk arrays with
external NAS disk backup of the CDRs and recordings. This will ensure that each
facility has online access to locally stored call recordings for a minimum of 6 months
and online local access to CDR data for the duration of the contract.
Additionally, all recordings and data will be automatically transmitted and centrally
stored at the offices of Huber & Associates in Jefferson City, MO for online access.
This location will maintain all call recordings and CDR data for all sites for the 5-year
duration of the contract. The Huber & Associates location will be configured with the
following:
•
•
•
Five {5}, 7-Terabyte Fibre Channel (16-Bay) SATA Raid 5 HSS Disk Arrays
12-Port Fibre Channel Switch
Fibre Array Management Software
Following contract award, PCS will engineer a Wide Area Network (WAN) for the
State of Missouri Department of Correction facilities and investigative offices as well
as connections to PCS' monitoring and storage facilities. Each location will be
connected to the WAN via a circuit of sufficient bandwidth to ensure information
access speeds meet the requirements of the DOC. The design of this network will be
based upon calculations of latency, availability and bandwidth utilization.
o
pes and the State of Missouri both understand that over time there will be a need to
respond to growth and changing utilization
levels at some of the facilities. PCS actively
monitors all network locations to ensure they
are meeting satisfactory performance levels.
PCS will make these reporting tools available to
the State of Missouri.
La-ten-cy (lat'n-se) n.
1. The time
between initiating a
request for data
and the beginning
of the actual data
transfer.
Each location will have routers that report back
to the PCS network management system via
SNMP. The screen shots below show some of
the reports available. PCS will work with the
State of Missouri to define performance
thresholds for each of the facilities. Should any performance thresholds not be met,
system alarms will notify both PCS and the State of Missouri that upgrades in
network capacity may be required. Below please note an example of a PCS system
management report. These reports will be available to the State of Missouri DOC for
all locations.
-"
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3
.
Pnnle<l
on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer
NETWAYS Nigiol Grlpher ."1.J-<le.,, (lO""",, "
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pes System Management Reports Show Network Performance
by the Minute, Day, Week, Month, and Year.
pes will proactively work with the State to anticipate changing usage patterns and to
provide the State with specific bandwidth tiers and upgrade times for all locations. By
anticipating changes in usage patterns, network upgrades can be implemented
without experiencing any deterioration in network performance. Should performance
4
l"
.... Printed on Recycled Paper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer
(~.pcs
'-~~
fall below the service levels established for any location, PCS will increase
bandwidth to meet the agreed upon thresholds.
These performance thresholds may include round-trip delays (latency), bandwidth
thresholds and circuit availability. The State may also include other threshold
requirements it finds relevant to satisfactory performance.
PCS Continuously Monitors WAN Performance
Exhibit C-I, subparagraph 3 c;
c. The offeror should state the minimum billing time increment that shall apply.
o The minimum billing time increment will be whole minutes rounded up to the next
whole minute.
Exhibit C-I, subparagraph 4
4. The offeror should state any and all local, state and federal fees/taxes, etc., proposed
for Option 1, and state the maximum amounts proposed to charge to the called party.
The offeror should site the authority, to include the paragraph ofthe authority used to
charge any such taxes, fees, and surcharges.
o PCS has provided it's proposed rates for Option 1 in Exhibit A, Subparagraph b. We
propose a firm, fixed, all inclusive, postalized rate of $0.09 per minute. This rate
includes all taxes, fees, and surcharges.
PCS is required by various Federal, State, and Local laws to collect certain
regulatory fees/surcharges, set up fees, and taxes. These charges include the
following:
o
LT-Telecommunication Business License Tax
CT- City Tax
CN-County Tax
SA-State Tax
f:~
5
Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z0S070
Best and Final Offer
•
State Universal Service fund- USF
FET-Federal Excise Tax
Federal Universal Service Fund - USF
Missouri Regulatory Assessment Invoice -Mo RAI
Please note:
1. The Federal USF is only applied when the calis are placed out of state.
2. The LT, CT and CN are different based on the facility from which the call is
made.
3. The SA, FET and State USF are the same for all calis, regardless of the location
from which the call is made.
The following chart shows several examples of how PCS would pay these fees.
Example of Call Cost Calculations
for Tax Purposes
Ozark Correctional Ctr (OCC)
Moberly Correctional Ctr (MCC)
Tipton Correctional Center (TCC)
Call To
Area
Base Rate for
PCS
Total Tax %
Total Tax
PCSGrosa
Charge Per
Minute
In State
$
0.08188
9.91094112% $
0.00812 $
0.090
Out of State
$
0.07493
20.11094172% $
0.01507 $
0.090
In State
$
0.07526
19.57794172% $
0.01474 $
0.090
Out of State
$
0.06935
29.77794172% $
0.02065 $
0.090
In State
$
0.08176
10.07794172% $
0.00824 $
0.090
Out of State
S 0.07483
20.27794172% $
0.01517 $
0.090
All of the assessed charges are built-in to PCS' maximum rate of $0.09 per minute.
A complete analysis of these current taxes and fees for all 20 correctional facilities is
presented in Table A at the end of this doc:ument.
The follow information identifies and clarifies the authority used by
required taxes fees and surcharges.
•
pes to collect the
Sales Tax (SA), County Tax (CN) and City Tax (CT)
The Authority to collect taxes is deSignated to the Missouri Department of Revenue
by the legislature of the State of Missouri and most tax laws applied to these taxes
are found in Chapters 71 and 92, RSMo:
"The Missouri Depattment of Revenue serVE1S as the central collection agency for all
state revenues. The depattment's primary duties include collecting taxes, titling and
registering motor vehicles, and issuing driver licenses.
II
6
r:!:
•
Printect on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer
The following excerpt is obtained directly from the website of the State of Missouri
Department of Revenues (http://www.dor.mo.gov/taxlbusiness/sales/#stris)
.
",. ....I.>,r~II!3IV.",»o
.
u--t-.",
)'t!J~AJIRTMENT OF REVENUE
"Sales tax is imposed on retail sales of tangible personal property and certain
services. All sales of tangible personal property and taxable services are generally
presumed taxable unless specifically exempted by law. Persons making retail sales
collect the sales tax from the purchaser and remit the tax to the Department of
Revenue. The state sales tax rate is 4.225%. Cities, counties and certain
districts may also impose local sales taxes as well, so the amount of tax
sellers col/ect from the purchaser depends on the combined state and local
rate at the location of the sel/er. The state and local sales taxes are remitted
together to the Department of Revenue. Once the seller remits sales tax to the
department, the department then distributes the local sales taxes remitted by the
sellers to the cities, counties and districts. "
•
Additionally, Missouri Revised Statutes, Chapter 34, State Purchasing and Printing,
Section 34.040. 6 states:
"The commissioner of administration and other agencies to which the state
purchasing law applies shall not contract for goods or services with a vendor if the
vendor or an affiliate of the vendor makes sales at retail of tangible personal property
or for the purpose of storage, use, or consumption in this state but fails to collect and
properly pay the tax as provided in chapter 144, RSMo. For purposes of this section,
"affiliate of the vendor" shall mean any person or entity that is controlled by or is
under common control with the vendor, whether through stock ownership or
otherwise. "
Also, Section 92.086.13 RSMo states:
"13. Any telecommunications company is authorized to pass through to its retail
customers all or part of the business license tax. "
The County (CN) and City (CT) taxes are detailed for each correctional facility in
Table A at the end of this document.
•
7
,:} Printed on Recvcled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer
Telecommunication Business License Tax (LT)
The following excerpt was also obtained directly from the website of the State of
Missouri Department of Revenues (http://www.dor.mo.gov/taxlbusiness/telecoml
•
Municipal Telecommunications Business License Tax
SeC110rJ 9'.2 096. RSMCI rlllCllJ1ft' the Oe-par1m.nt DfRllMlnul (dapill'lmill'nI) to publiSh a ht Qf r'I'Iunlc:.p8llllII!lS 1hoM 1'1.... r;lrlCHto Auogl,l"lt 28, 20)5, "Dlc1ed! o,d"Ulnc:tllmpOElll'Ig, bUI.nt"
Ilcensl tilll on lelllcommunicailOns to:mpoilnits TIlls l,sl mcludas
1. ih,.. nilml' afti'!. mun1clplllhty IrnpO'llng tilt 1a.. ,
2. 1h.-ftMM'd~"'r"Ir ... d.noflnlbrt""I'TlUIlicij:r*r.
3 Th, (1latl-on of1hr m-umtipill cod. pr!)lnSiOn51mpDsing 11'1, In; ill'1od
'" T.... .,ercenl ..gt of grQU r,c:lt1pts (If Ippll&ilble)
The dep.tlmlllnt hiS beln communicating 'WI'Ih munl(:llPali1ltl 10 olbtll1'l1ht reqUired Informiltlon Su the published ~ls1 of munlclplllI.I'SlmpaIIPlg a bu~uness Ilun•• tn on
!tlllecommt;ln.t:ahDns lI:ampal't.llI, which hal b...~ upd~ltd 10 ir'l(:luih Infortr'l.Mlon rtel!lfdd IS of F aDluar,- 16, 2CIE
The actual taxes associated with each municipality with a Telecommunications
Business Tax is detailed for each MODOC facility in Table A at the end of this
document and can also be found at the following State of Missouri Department of
Revenue website.
http://www.dor.mo.gov/taxlbusiness/telecom/licensetaxlist.htm
State of Missouri USF:
Effective March 31,2002, the Missouri Public Service Commission approved the
establishment of a Missouri Universal Service Fund (MoUSF) to help low-income and
disable Missourians receive discounts for basic local telephone service. The
Commission established as start date of May 1, 2005 with a carrier surcharge of
.18% of the net jurisdictional revenues.
•
MO USF Assessment Determination and Remittance Form - 0.18% of net
jurisdictional revenue (Carriers with net jurisdictional revenue of less than $24,000
are not required to file this report. Carriers with monthly net jurisdictional revenue of
more than $50,000 must submit this report on a monthly basis (Report D). All
telecommunications companies certificated to provide telecommunications selVices
in Missouri except: (a) pay telephone providers; (b) shared tenant selVices (STS)
providers; and (c) companies with annual net jurisdictional revenue below a
deminimis level of twenty-four thousand dollars ($24,000), must remit payment to the
Missouri Universal SelVice Fund.
Further information on the State of Missouri Universal Service fund can be found at:
www.psc.mo.gov/press/consumer issues/Missouri Universal Service Fund.pdf
8
.-.
t...:
•
Pnnte<l on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer
•
Federal Excise Tax:
The IRS is empowered by congress to collect The Federal Excise Tax. Their website
( http://www.irs.gov/publications/p510/ar02.html#dOe 795) in eludes the following:
D Internal Revenue Service IRS.gov
DEHITMENT Of THE HHSURY
Communications Tax
A 3% tax is imposed on amounts paid for all the following communications services.
•
•
•
•
local telephone service.
Toll telephone service.
Teletypewriter exchange service.
Local telephone service. This includes access to a local telephone system and the privilege
of telephonic quality communication with most people who are part of the system. local
telephone service also includes any facility or services provided in connection with this
service. The tax applies to lease payments for certain customer premises equipment (CPE)
even though the lessor does not also provide access to a local telecommunications system .
Private communicatIon service. Private communication service is not local telephone
service. Private communication service includes accessory-type services provided in
connection with a Centrex, PBX, or other similar system for dual use accessory equipment.
However, the charge for the service must be stated separately from the charge for the basic
system, and the accessory must function, in whole or in part, in connection with
intercommunication among the subscriber's stations.
Toll telephone service. This includes a telephonic quality communication for which a toll is
charged that varies with the distance and elapsed transmission time of each communication.
The toll must be paid within the United States. It also includes (a) a telephonic quality
communication for which a toll is charged that varies only with elapsed transmission time and
(b) a long distance service that entitles the subscriber to make unlimited calls (sometimes
limited as to the maximum number of hours) within a certain area for a periodic charge.
Teletypewriter exchange service. This includes access from a teletypewriter or other data
station to a teletypewriter exchange system and the privilege of intercommunication by that
station with most persons having teletypewriter or other data stations in the same exchange
system.
Figuring the tax. The tax is based on the sum of all charges for local or toll telephone
service included in the bill. However, if the bill groups individual items for billing and tax
purposes, the tax is based on the sum of the individual items within that group. The tax on the
remaining items not included in any group is based on the charge for each item separately.
Do not include in the tax base state or local sales or use taxes that are separately stated on
the taxpayer's bill.
•
If the tax on toll telephone service is paid by inserting coins in coin-operated telephones,
figure the tax to the nearest multiple of 5 cents. When the tax is midway between 5-cent
9
, : ) Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP 82Z05070
Best and Final Offer
multiples, the next higher multiple applies. Prepaid telephone cards. A prepaid telephone
card is any card or any other similar arrangement that allows its holder to get local or toll
telephone service and pay for those services in advance. The tax is imposed when the card
is transferred by a telecommunications carrier to any person who is not a telecommunications
carrier. The face amount of the card is the amoLint paid for communications services. If the
face amount is not a dollar amount, see section 49.4251-4 of the regulations.
•
Federal Universal Service Fund (USF)
The following excerpt was obtained directly from the Federal Communications
Commission website and can be found at the following Internet address:
http://www.fcc.gov/wcb/universalservice/quarter.html
~1~1~ILLllullll~I~I~
FCCF""o,al
(,.
,.) CamrnUr1IV1IQnS
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~
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Contribution Factors & Quarterty Filings
Th. proposed contribution factor ror the first quarter 2006 is 0.102 or 10.2%
Contribution ho;tor: T.I.communic"lions compa..... must pav " p.rc,nt"91 or thlir int ... t.t. Itnd-us.r r••• nu••
to the \lniv ....! Service Fund. TN. percentage i. ulltod the cantribYlian (.elor. The conlribution '.elor chang..
flJlJf tn... Y'¥ {qtl¥torly) and is incte.secl 01 "'-ClNsed depending ..... the roM. of t"" Vn; ...."'. Service
~.
You coin r••d mer. .bout th8 cgntnbl,.ltion f.elor in thl FCCI What j1i Vw UQlypr,s' servis, Fynd pr
UOiyer$al Connectivity (heree Rnd why dg I hive tp PlY fbi, h:b"rge:!
Qu_.... lWmlnll1nl:lv. FIUIII.: Quarterly -.dminisll.l,ve filing ••,. Submitted nch qu..rt.r tD the FCC bV lhe
univlrul S.rvice Administrator. Th' quart,nv .dminislrati •• nlings contain infonnation about the n,ed • .,f the
univerlll Service fund in the '4'coming qu¥ter. The FCC us•• this information to calculate the contribution f.etar .
• Click on the 'UIAC Website' lin!: in til.
I.I'I:-~.nd
cDlu"'n ent,tled Administrati •• Filings to .i... Quarterty
Admirustl"ltlV. Filtngl,
•
Missouri Regulatory Assessment Invoice - (MC RAil
Each company's assessment is based on the percentage of the company's gross
intrastate operating revenue to total industry revenue times Missouri total
assessment. Current rate is 0.17294172% - Payments may be made in quarterly
installments: 25% of total per quarter. The first payment is due July 15. Additional
payments are due: Oct 15, Jan 15, and April 15.
Exhibit C-l, subparagraph 5 a
a. The offeror should describe the method by which the offeror will transfer the call
recording and other information to the state of.Missouri at the termination of the
contract. The offeror should describe the method andformatfor transferring the
information, and whether the information is in an open architecture format.
o All call recordings and data will remain the property of the State of Missouri. PCS
stores these recordings and CDR on RAID 5 servers. At the termination of the
contract, PCS will provide a minimum of two workstations along with all of the
10
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•
State of Missouri
Offender Telephone Services - RFP B2Z05070
Best and Final Offer
•
RAID 5 servers. This will ensure continuous access to the data and the ability to find,
playback, or copy offender conversations to CD. Along with this access, the State of
Missouri will be granted the required VAC software licenses for a minimum of five
years following the termination of our services.
Information is maintained in an open architecture and does not require any additional
software to play back. Data about the calls and offender personal information can be
transferred to commonly used software applications via EMI, ASCII, CSV file or any
other standard database format requested. Export options for call recordings include
WAV format, MP3 or any standard recording format requested by the State.
•
•
11
; . } Printed on Recycled Paper
e
Missouri Department of Corrections Facility Tax Table Schedule
Table A
Missouri Regularory
Assessment Invoice
(MoRAl)
Facility
City
LTLicense
Tax'
Algoa Corr. Ctf
Jefferson City
7.00%
2.00%
1.0000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
17.57794%
27.7779%
Boonville Corr. Ctr
Boonville
5.00%
1.50%
t.7500%
4.225%
0.18%
0.17294172%
3.00%
10.20%
15.82794%
26.0279%
Chillicothe Corr. Ctr
Chillicothe
0.00%
0.00%
0.7500%
4.225%
0.18%
0.17294172%
3.00%
10.20%
8.32794%
18.5279%
Crossroads Corr. Clr
Cameron
5.00%
1.50%
1.0000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
15.07794%
25.2779%
Eastem Reception, Diag. and Corr. Ctr
Bonne Terre
5.00%
2.00%
1.7500%
4.225%
0.18%
0.17294172%
3.00%
10.20%
16.32794%
26.5279%
Farmington Corr. Ctr
Farmington
5.00%
1.50%
1.7500%
4.225%
0.18%
0.17294172%
3.00%
10.20%
15.82794%
26.0279%
CT- City
Tax"
CN- County
Tax'
SA- State Taj("
State USF
FET- Federal
Excise Tax'"
Federal USF
Total Taxes
In State
Out of Stale
Fulton Reception and Diag. Clr
Fulton
0.00%
0.00%
1.0000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
8.57794%
18.7779%
Jefferson City Corr. Ctr
Jefferson City
7.00%
2.00%
1.0000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
17.57794%
27.7779%
21.0279%
Maryville Treatment Ctr
Maryville
0.00%
1.75%
1.5000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
10.82794%
Missouri Eastern Corr. Ctr
Pacific
8.00%
1.50%
1.2500%
4.225%
0.18%
0.17294172%
3.00%
10.20%
18.32794%
28.5279%
Moberly Corr. Ctr
Moberly
8.00%
2.50%
1.5000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
19.57794%
29.7779%
Northeast Corr. Clr
Bowling Green
0.00%
0.00%
2.0000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
9.57794%
19.7779%
Ozark. Corr. Ctr
Fordland
0.00%
1.00%
1.3330%
4.225%
0.18%
0.17294172%
3.00%
10.20%
9.91094%
20.1109%
Potosi Corr. Clr
Mineral Point
0.00%
0.00%
2.5000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
10.07794%
20.2779%
South Central Corr. Ctf
Licking
0.00%
0.00%
0.5000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
8.07794%
18.2779%
Southeast Corr. Clf
Charleston
5.00%
1.50%
1.7500%
4.225%
0.18%
0.17294172%
3.00%
10.20%
15.82794%
26.0279%
Tipton Corr. Ctf
Tipton
0.00%
1.00%
1.5000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
10.07794%
20.2779%
Western Missouri Corr. Ctr
Cameron
5.00%
1.50%
1.0000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
15.07794%
25.2779%
Westem Reception. Diag. & Corr. Ctr
SI. Joseph
7.00%
2.15%
1.1000%
4.225%
0.18%
0.17294172%
3.00%
10.20%
17.82794%
28.0279%
Women's Estm Rec .. Diag. & Corr. Clr
Vandalia
0.00%
1.50%
1.B750%
4.225%
0.18%
0.17294172%
3.00%
10.20%
10.95294%
21.1529%
Call To Area
ea.e Rate for PCS
Total Tax. %
Total Tax
PCSGrou
Charge to
Inmate
Example of Call Cost Calcuilltions for Tax. Purposes:
From Ozark. Correctional Ctr ieeC,
From Moberly Correctional Ctr (MCC)
Tipton ComtCtlonal Center (TCC)
In State
$
0.0818B
9.91094172% $
0.00812
$
0.090
Outo! State
$
0.07493
20.11094172% $
0.01507
$
0.090
In State
$
0.07526
19.57794172% $
0.01474
$
0.090
Outo! State
$
0.06935
29.77794172% $
0.02065
$
0.090
In State
$
0.08176
10.07794172% $
0.00824
$
0.090
Outo! State
$
0.07483
20.27794172% $
0.01517
$
0.090
•
STATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR PROPOSAL (RFP)
AMENDMENT NO.: 007
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICES
ISSUE DATE: September 13, 2005
REQ NO.: NR 300 2150000041
BUYER: TED WILSON
PHONE NO.: (573) 751-1692
E-MAIL: ted.wilson@oa.mo.gov
RETURN PROPOSAL NO LATER THAN: SEPTEMBER 23. 2005 AT 2:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelope or package. Delivered sealed proposals must be in DPMM office (301 W High
Street. ~oom 630) by the return date and time.
RETURN PROPOSAL AND AMENDMENT(S) TO:
(U.S. Mail)
DPMM
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, ROOM 630
JEFFERSON CITY MO 65101
or
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB DESTINATION TO THE FOLLOWING ADDRESS:
•
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services, at the prices
quoted, in accordance with all terms and conditions, requirements. and specifications of the original RFP as modified by this and any
previously issued RFP amendments. The offeror should, as a matter of clarity and assurance, also sign and return all previously issued RFP
amendment(s) and the original RFP document. The offeror agrees that the language of the original RFP as modified by this and any
previously issued RFP amendments shall govern in the event of a conflict with hislher proposal. The offeror further agrees that upon
receipt of an authorized purchase order from the Division of Purchasing and Materials Management or when a Notice of Award is signed
and issued by an authorized official of the State of Missouri. a binding contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
LEGAL NAME OF ENTITYIINDIVIDUAL
Public Communications Services, Inc.
MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
CITY, STATE, ZIP CODE
Los Angeles, California 90025
CONTACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
FAX NUMBER
310-473-4714
310-231-1000, Ext. 3037
TAXPAYER ID NUMBER (TIN)
TAXPA VER ID (TIN) TVPE (CHECK ONE)
95-4615444
X FEIN
-
Slallt'Local C....._ I
_
VENDOR NUMBER 11F KNOWN)
q 5'-1 & J 541.ftlO {)
SSN
VENDOR TYPE (CHECK ONE)
•
_sa
X CorpoBlioa
A
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PRINTED NAME
Tommie Joe
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Sel. P"prtetor
-
OCber
DATE
September 16 2005
TITLE
Chief Operating Officer
pc S
December 13, 2005
John Stobbart
Division of Purchasing & Materials Management
State of Missouri
Office of Administration
301 West High Street, Room 630
Jefferson City, MO 65101
Dear Mr. Stobbart:
Thank you for the opportunity to clarify our response to RFP 82Z05070: Offender Telephone
Services.
Public Communications Services, Inc. (PCS) confirms the validity of its proposal for an additional
90 days from December 9, 2005. Our clarifications appear below: PCS' reply is placed under each
item.
Once again, thank you for your time and consideration. If you have any questions or concerns,
please feel free to contact me either by phone at (800) 310-231-1000 ext. 3015 or email at
joe. pekarovic@teampcs.com.
Sincerely,
n.
J "
-
4.4~~~<-J
Joseph Pekarovic
Vice President of Inmate Sales
11859 Wi lshire Blvd .. Suite 600 • Los Angeles. CA 90025 • (310) 231-1000 • (800) 350-1 [J[J() • Fax (310) 473-4714
www.pcstclcom.COITI
Points for clarification:
3.3.l.a Please clarify if pes or the facility will do the work? Will the facility have permissions
to block or deny for the entire system, or just that site?
This specification involves the blocking of numbers from offender dialing. The PCS Site
Administrator will be responsible for maintaining the list of numbers to be blocked from inmate
calling and the list of numbers to be accessible to all inmates. In addition, the Site Administrator
can provide agency staff with the list of blocked numbers upon request.
While the Site Administrator is available to do the work, authorized agency staff will have
permissions to block or deny numbers for the entire system. The access level assigned to the
individual user will determine whether they are able to enter the entire OTS or just the OTS for a
single facility. MODOC will determine what access level to grant to each staff member.
3.3.l.i Will the system have the ability to deny calls if the offender does not record a name?
Yes. When an offender makes a call, he/she is obligated to use his/her PIN number. The PIN
automatically retrieves the offender's prerecorded name for use in the call announcement. Calling
privileges can be denied to offenders that do not record a name at PIN setup.
3.3.1.s Will the proposed system provide the capability of f1agging·the call and not
terminating the call?
Yes. The PCS system can be set to flag the three-way call attempts and not terminate the call. It
may also be set to initiate a warning. Regardless of the setting, three way call detection events are
always flagged in the call detail record and can be viewed in a report designed specifically to track
three way call attempts.
3.3.2.e How will this be automated, and what time frame? What if MODOe wants to approve
the list? How are numbers deleted from the list?
This specification involves the providing of automated Allow Lists associated with each PIN. The
"self-learn" feature of the OTS provides for automated Allow Lists. This feature will be available
immediately upon OTS activation.
11859 Wilshire Blvd .. Suite 600 • Los Angeles. CA 90025 • (310) 231-1O()() • (!lOO) 350- 1000· Fax (310) 473-4714
w\\,w.pcstelcol11.col11
Using the automated "self-learn" feature, offenders can add new numbers to their Allow Lists by
simply dialing the telephone number. The new numbers will be automatically added to the Allow
List until the maximum of numbers allowed is reached.
MODOC will have the opportunity to approve all numbers added to the Allow List before the
offender can call that number. New numbers will be flagged, and will not be made active and
available for offender calling until MODOC has approved them. This approval can be done either
electronically or with a form provided by the Site Administrator.
Offenders may remove numbers from their Allow list by accessing the OTS with their PIN and
following the voice prompts. One of the options provided is to delete numbers from the Allow list.
PCS will be pleased to work with MODOC to set up the automated Allow list feature in the way
that best suits the needs of the State.
3.4.2.c Interface to be developed. How and what time frame?
MODOC's canteen has been designed and is currently managed by Huber & Associates. PCS has
entered into a teaming agreement with Huber & Associates to create an interface between the
canteen system and the offender telephone system for the purposes of debit implementation. pes
can guarantee that it will be in place and able to be utilized immediately upon cutover to the pes
offender telephone system.
pes has discussed with
Huber & Associates the requirement of this seamless interface. PCS and
Huber have carefully analyzed the existing offender banking and canteen processes and have
designed complementary and enhanced processes to accommodate debit calling. This will include
daily file transfers that download offender debit calling purchases into the offender's telephone
account for immediate use.
Please see the associated documents for the Offender Telephone Process, as discussed and
developed by Huber & Associates, VAC, and PCS.
I 11159 Wilshire Blvd., Suite 6()() • Los Angeles, CA 90025 • (310) 231-1 noo • (1100) 350-1 oon • Fax (3 10) 473-4714
WW\v.pcstelcom.com
•
(
Offender Phone System Data Flow Overview
The State of Missouri DOC
Below are the data flow items that will be used to ensure a seamless implementation of debit calling
services for offenders using the PCS OTS at the State of Missouri DOC. Each item has been reviewed by
PCS, Huber and VAC to ensure that the system will be implemented upon system turn up. The first
group of items boxed below are already in place and standard procedure at the State of Missouri DOC.
Process
--
Responsibility
Inmate Intake
MODOC
OPII
Inmate PIN
MODOC
OPII
or Canteen POS System
Compile & Transfer
Inmate Information
For Phone Usage
MODOC
OPII Nightly Job
Transfer Data for
Processing
MODOC
OPII Nightly Job
Process Offender Data
Huber
Huber Custom PIN Software
Load Data To Phones
PCSOTS
VAC Software
Offender makes Phone calls
PCSOTS
PCS OTS
or VAC Equipment
Money Deducted from
Offender's Phone Account
pes OTS
VAC Software
Offender buys Prepaid
Phone Time
MODOC
Canteen POS System
Transfer Offender Prepaid
Phone Time to VAC
Huber
Huber Custom Software
Load Offender Prepaid
Phone Time to Offender's
Debit Phone Account
PCS OTS
VAC Software
Offender Checks Phone
Debit Account Balance
pes OTS
VAC Software
Pay pes for Prepaid
Phone Time
MODOC
Inmate Banking
Clear Account
Check Writing
Matt Blunt
Governor
State of Missouri
OFFICE OF ADMINISTRATION
Post Office Box 809
Jefferson City, Missouri 65102
Michael N. Keathley
Commissioner
James Miluski
Director
Division of Purchasing and
(573) 751-2387 Fax: (573) 526-9815
TTD: (800) 735-2966 Voice: (800) 735-2466
www.oa.mo.gov/purch/purch.htm
Materials Management
December 9, 2005
Mr. Joseph Pekarovic
Vice President of lrunate Sales
Public Communications Services Inc.
11859 Wilshire Blvd., Suite 600
Los Angeles, CA 90025
VIA e-mail joe.pekarovic(Q)tcampcs.com
Dear Mr. Pekarovic:
The State of Missouri desires to clarify your proposal submitted in response to RFP B2Z05070. Please respond to the
following points.
3.3.1 a. Please clarify if pes or the facility will do the work? Will the facility have pennissions to block or deny for the
entire system, or just that site?
3.3.1 i. Will the system have the ability to deny calls if the offender does not record a name?
3.3.1 s. Will the proposed system provide the capability of flagging the call and not tenninating the call?
3.3.2 e. How will this be automated, and what timeframe? What if MODoe wants to approve the list? How are
numbers deleted from the list?
3.4.2 c. Interface to be developed. How and what time frame?
PCS is requested to confirm the validity of its proposal for an additional 90 days from the date of this letter.
PCS is requested to respond to the above stated claritications in writing to John Stobbart at the Division of Purchasing &
Materials Management no later than the close of business on December 15,2005. If you have any questions, do not
hesitate to contact me at (573) 751-3796, or bye-mail atiohn.stobbart@oa.mo.gov. Your assistance in clarifying your
proposal will be appreciated.
Sincerely,
John Stobbart
Buyer
~.:.
FW: RFP No. :82Z05070. Clarification
Page 1 of 1
Wilson, Ted
From:
Joe Pekarovic Uoe.pekarovic@teampcs.com]
Sent:
Friday, October 21, 2005 2:03 PM
To:
Wilson, Ted
Subject: FW: RFP No. :B2Z05070. Clarification
Mr. Ted Wilson
Buyer
State of Missouri
Office of Administration
Division of Purchasing and Materials Management (DPMM)
Dear Mr. Wilson
Please consider this as formal clarification that pes neither takes exception to, nor
is a contract execution contingent on any response other than Read and
Understood for either of the two following sections as responded to by PCS for RFP
No. : 82Z05070.
1.
(Section 2.12.1 )-Property of State (Page 2-5)
2.
( Section 10. Invoicing and Payment) -on Page 4 in Terms and ConditionsRequest for Proposal.
Should you have any questions please feel free to contact me at any time.
Sincerely,
JoseRh Pekarovic
Vice President of Sales
Public Communications Services
11859 Wilshire Bvld, Suite 600
Los Angeles, CA 90025
Office:310-231-1000 ext 3015
Fax: 310-954-2119
E-Mail: joseph_pekarovic@teampcs.com
10/21/2005
B2Z05070
B2Z05070
•
Page 2
AMENDMENT 007
TITLE: OFFENDER TELEPHONE SERVICES
CONTRACT PERIOD: DATE OF A WARD THROUGH FIVE YEARS
PROSPECTIVE OFFERORS ARE HEREBY NOTIFIED OF THE FOLLOWING CHANGES:
Offerors are hereby notified of the following revision:
-- Exhibit E, MBEIWBE Participation, has been revised.
o
•
••
PAGE 2
•
ST ATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR PROPOSAL (RFP)
REQ NO.: NR 300 2150000041
BUYER: TED WILSON
PHONE NO.: (573) 751-1692
E-MAIL: ted.wilson@oa.mo.gov
AMENDMENT NO.: 006
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICES
ISSUE DATE: September 9, 2005
RETURN PROPOSAL NO LATER THAN: SEPTEMBER 23, 2005 AT 2:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelope or package. Delivered sealed proposals must be in DPMM office (30 I W High
Street. Room 630) by the return date and time.
RETURN PROPOSAL AND AMENDMENT(S) TO:
(U.S. Mail)
DPMM
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, ROOM 630
JEFFERSON CITY MO 65101
or
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
The offeror hereby declares understanding. agreement and certification of compliance to provide the items and/or services, at the prices
quoted. in accordance with all terms and conditions. requirements. and specifications of the original RFP as modified by this and any
previously issued RFP amendments. The offeror should, as a matter of clarity and assurance. also sign and return all previously issued RFP
amendment(s) and the original RFP document. The offeror agrees that the language of the original RFP as modified by this and any
previously issued RFP amendments shall govern in the event of a conflict with hislher proposal. The offeror further agrees that upon
receipt of an authorized purchase order from the Division of Purchasing and Materials Management or when a Notice of Award is signed
and issued by an authorized official of the State of Missouri. a binding contract shall exist between the otleror and the State of Missouri.
SIGNATURE REQUIRED
LEGAL NAME OF ENTJTYIINDTVlDUAL
Public Communications Services, Inc.
MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
CITY, STATE, ZIP CODE
Los Angeles, California 90025
CONTACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
FAX NUMBER
310-231-1000, Ext 3037
310-473-4714
TAXPAYER ID (I1N) TYPE (CHECK ONE,
TAXPAYER ID NUMBER (fIN)
X FEIN
-
SblelLorai eo.erulDl"DI
_
95-4615444
VENDOR NUMBER (IF KNOWN)
SSN
VENDOR TYPE (CHECK ONE)
•
X Corporatloll
A
<f"
-
-
IIIdlvld...
-
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PRINTED NAME
Tommie Joe
"
--
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_
Sole Pruprielor
-
Otb.r
DATE
September 12, 2005
TITLE
Chief Operating Officer
B2Z05070
Page 2
AMENDMENT 006
B2Z05070
CI
PAGE 2
TITLE: OFFENDER TELEPHONE SERVICES
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
PROSPECTIVE OFFERORS ARE HEREBY NOTIFIED OF THE FOLLOWING CHANGES:
PROPOSAL DUE DATE:
As Stated
Return Proposal No Later Than: SEPTEMBER 16, 2005 AT 2:00 PM CENTRAL TIME
Change To
Return Proposal No Later Than: SEPTEMBER 23. 2005 AT 2:00 PM CENTRAL TIME
The following
The following
The following
The following
•
paragraphs have been REVISED: 4.1.1, 4.2.1 and 4.2.6
paragraph has been ADDED: 2.19
section has been ADDED: 5
exhibit has been ADDED: E
•
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR PROPOSAL (RFP)
REQ NO.: NR 300 2150000041
BUYER: TED WILSON
PHONE NO.: (573) 751-1692
E-MAIL: ted.wilson@oa.mo.gov
AMENDMENT NO.: 005
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICES
ISSUE DATE: September 7, 2005
RETURN PROPOSAL NO LATER THAN: SEPTEMBER 16,2005 AT 2:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
enveloEe or package. Delivered sealed proposals must be in DPMM office (301 W High
Street, Room 630) by the return date and time.
RETURN PROPOSAL AND AMENDMENT(S) TO:
(U.S. Mail)
DPMM
POBOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, ROOM 630
JEFFERSON CITY MO 65101
or
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
•
The offeror hereby declares understanding, agreement and certification of compliance 10 provide the items and/or services, at the prices
quoted, in accordance with all terms and conditions, requirements, and specifications of the original RFP as modified by this and any
previously issued RFP amendments. The offeror should, as a matter of clarity and assurance, also sign and return all previously issued RFP
amendment(s) and the original RFP document. The offeror agrees that the language of the original RFP as modified by this and any
previously issued RFP amendments shall govern in the event of a conflict with hislher proposal. The offeror further agrees that upon
receipt of an authorized purchase order from the Division of Purchasing and Materials Management or when a Notice of Award is signed
and issued by an authorized official of the State of Missouri, a binding contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
LEGAL NAME O' ENTI1YIlNDIVIDUAL
Public Communications Services, Inc.
MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
CITY, STATE, ZIP CODE
Los Angeles, California 90025
EMAIL ADDRESS
CONTACT PERSON
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
fAX NUMBER
310-473-4714
310-231-1000, Ext 3037
TAXPAYER ID (TIN) TYPE (CHiCK ONE)
TAXPAYER ID NUMBER (TIN)
XFiIN
-
Sut_a! Gcw.rum...t
_
95-4615444
VENDOR NUMBER (IF KNOWN)
SSN
VENDOR TYPE (CHU:K ONE)
X
•
C"rpa"Iio"
AVm
~
"
-
---;;:-
PRINTED NAME
IJlcUvidul
~
Tommie Joe
-
~~~
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Po"'".nbip
_
Sol.....prlet••
-
om••
DATI
Septernber12,2005
TrrLi
Chief Operating Officer
B2Z05070
Page 2
B2Z05070
•
AMENDMENT 005
PAGE 2
TITLE: OFFENDER TELEPHONE SERVICES
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
PROSPECTIVE OFFERORS ARE HEREBY NOTIFIED OF THE FOLLOWING CHANGES:
PROPOSAL DUE DATE:
•
•
As Stated
Return Proposal No Later Than: SEPTEMBER 9, 2005 AT 2:00 PM CENTRAL TIME
Change To
Return Proposal No Later Than: SEPTEMBER 16, 2005 AT 2:00 PM CENTRAL TIME
- - - - - - - -------- -
•
STATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR PROPOSAL (RFP)
AMENDMENT NO.: 004
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICES
ISSUE DATE: August 22, 2005
REQ NO.: NR 300 2150000041
BUYER: TED WILSON
PHONE NO.: (573) 751-1692
E-MAIL: ted.wilson@oa.mo.gov
RETURN PROPOSAL NO LATER THAN: SEPTEMBER 9, 2005 AT 2:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelope or package. Delivered sealed proposals must be in DPMM office (301 W High
Street, Room 630) by the return date and time.
RETURN PROPOSAL AND AMENDMENT(S) TO:
(U.S. Mail)
DPMM
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, ROOM 630
JEFFERSON CITY MO 65101
or
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB DESTINATION TO THE FOLLOWING ADDRESS:
•
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
The offeror hereby declares understanding. agreement and eertilication of compliance to provide the items and/or services. at the prices
quoted. in accordance with all h:rms and conditions. requirements, and specifications of the original RFP as modified by this and any
previously issued RfJ> amendmcnts. The olleror should, as a maller of clarity and assurance, also sign and return all previously issued RFP
amendment(s) and the original RFP document. The offeror agrees that the language 01' the original RFP as modified by this and any
previously issued RFP amendments shall govern in the event of a conflict with hisfher proposal. The olleror further agrees that upon
receipt 01' an authorized purchase ordcr from thc Division of Purchasing and Materials Management or when a Notice of A ward is signed
and issucd by an authorizcd onicial of the Statc of Missouri. a binding contract shall cxist between the offerur and the State of Missouri.
SIGNA TURE REQUIRED
LEGAL NAME OF ENTITYIINDIVIDUAL
Public Communications Services,lnc.
MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
CITY. STATE, ZIP CODE
Los Angeles, California 90025
CONTACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
FAX NUMBER
310-231-1000, Ext. 3037
310-473-4714
TAXPAYER m NUMBER (TIN)
TAXPAYER ID (TIN) TYPE (CHECK ONE)
95-4615444
X FEIN
-
VENDOR NUMBER (IF KNOWN)
SSN
VENDOR lYPE (CHECK ONE)
•
X
COrporlitiOD
-
ladioid.a1
r
StatoiLo<a1 Gov.mmeDI
""""
rf-.::::: ~~~.
-
_
rar1 aenhip
-
Sol. Propri....
-
Otber
DATE
September 1, 2005
PRINTED NAME
TITLE
Tommie Joe
Chief Operating Officer
---------------------- - - - ._--
B2Z05070
Page 2
B2Z05070
•
AMENDMENT 004
PAGE 2
TITLE: OFFENDER TELEPHONE SERVICES
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
PROSPECTIVE OFFERORS ARE HEREBY NOTIFIED OF THE FOLLOWING CHANGES:
PROPOSAL DUE DATE:
•
•
As Stated
Return Proposal No Later Than: AUGUST 26, 2005 AT 2:00 PM CENTRAL TIME
Change To
Return PropoJal No Later Than: SEPTEMBER 9. 2005 AT 2:00 PM CENTRAL TIME
STATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR PROPOSAL (RFP)
o
REQ NO.: NR 300 2150000041
BUYER: TED WILSON
PHONE NO.: (573) 751-1692
E-MAIL: ted.wilson@oa.mo.gov
AMENDMENT NO.: 003
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICES
ISSUE DATE: AUGUST 11, 2005
RETURN PROPOSAL NO LATER THAN: AUGUST 26, 2005 AT 2:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelol'e or package. Delivered sealed proposals must be in DPMM office (301 W High
Street, Room 630) by the return date and time.
RETURN PROPOSAL AND AMENDMENT(S) TO:
(Courier Service)
DPMM
301 WEST HIGH STREET, ROOM 630
JEFFERSON CITY MO 65101
(U.S. Mail)
or
DPMM
PO BOX 809
JEFFERSON CITY MO 65102-0809
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB DESTINATION TO THE FOLLOWING ADDRESS:
•
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
The offeror hereby declares understanding. agreement and certification of compliance to provide the items and/or services. at the prices
quoted. in accordance with all terms and conditions, requirements. and specifications of the original RFP as modified by this and any
previously issued RFP amendments. The offeror should. as a matter of clarity and assurance. also sign and return all previously issued RFP
amendment(s) and the original RFP document. The offeror agrees that the language of the original RFP as modified by this and any
previously issued RFP amendments shall govern in the event of a conflict with his/her proposal. The offeror further agrees that upon
receipt of an authorized purchase order from the Division of Purchasing and Materials Management or when a Notice of Award is signed
. and issued by an authorized otlicial of the State of Missouri. a binding contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
LEGAl. NAME OF ENTlTYIINDIVIDUAL
Public Communications Services, Inc.
MAll.ING ADDRESS
11859 Wilshire Blvd., Suite 600
CITY, STATI, ZIP CODE
Los Angeles, California 90025
CONTACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
FAX NUMBER
310-473-4714
310-231-1000, Ext 3037
TAXPAYER m NUMBER (TIN)
TAXPAYER m (TIN) lYPE (CHECK ONE)
95-4615444
X FEIN
-
VENDOR NUMBER (IF KNOWN)
SSN
VENDOR lYlE (CHECK ONE)
•
X CDrpo..'loa -
Iadlvid,,01
-.....
StllelLoul G.........",
.rs k
Ie-: --::::::r'~~ ~
r
AUTHORIZJr.D.
PRINTED NAME
Tommie Joe
,--"'"
/"
-
PlrI".nllip
_
Sol. Proprietor
-
OII1.r
DATI
AUjlust 15, 2005
TITLE
Chief Operating Officer
B2Z05070
())
AMENDMENT 003
PAGE 2
TITLE: OFFENDER TELEPHONE SERVICES
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
PROSPECTIVE OFFERORS ARE HEREBY NOTIFIED OF THE FOLLOWING CHANGES;
PROPOSAL DUE DATE:
o
•
As Stated
Return Proposal No Later Than: AUGUST 12, 2005 AT 2:00 PM CENTRAL TIME
Change To
Return Proposal No Later Than: AUGUST 26, 2005 AT 2:00 PM CENTRAL TIME
STA TE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR PROPOSAL (RFP)
REQ NO.: NR 300 2150000041
BUYER: TED WILSON
PHONE NO.: (573) 751·1692
E·MAIL: ted.wilsoD@oa.mo.gov
AMENDMENT NO.: 002
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICES
ISSUE DATE: JULY 21,2005
RETURN PROPOSAL NO LATER THAN: AUGUST 12,2005 AT 2:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelope or package. Delivered sealed proposals must be in DPMM office (301 W High
Street, Room 630) by the return date and time.
RETURN PROPOSAL AND AMENDMENT(S) TO:
(U.S. Mail)
DPMM
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, ROOM 630
JEFFERSON CITY MO 65101
or
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
o
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services. at the prices
quoted, in accordance with all terms and conditions, requirements, and specifications of the original RFP as modified hy this and any
previously issued RFP amendments. The offeror should, as a matter of clarity and assurance. also sign and return all previously issued RFP
amendment(s) and the original RFP document. The offeror agrees that the language of the original RFP as modified hy this and any
previously issued RFP amendments shall govern in the event of a conflict with hislher proposal. The offeror further agrees that upon
receipt of an authorized purchase order from the Division of Purchasing and Materials Management or when a Notice of Award is signed
and issued by an authorized otlicial of the State of Missouri, a binding contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
UGAL NAME OF ENTITYIlNDIVIDUAL
Public Communications Services, Inc.
MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
CI1Y. STAn:, ZIP CODE
Los Angeles, California 90025
CONTACT PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
FAX NUMBER
310-231-1000, Ext 3031
310-413-4114
TAXPAYER m NUMBER (TIN)
TAXPAYER m (TIN) TYPE (CHECK ONE)
95-4615444
ARm
-
SlatolLoeol Giw.....mont
_
VENDOR NUMBER (IF KNOWN)
SSN
VENDOR TYPE (CHECK ONE)
•
X C........Ii••
A
IG"-
-
~
ID.dlvlcluol
~-
PRINTED NAME
Tommie Joe
-
~
L/
Parta...bip
_
Sol. Proprl.tor
-
OII1.r
DATE
August 5, 2005
TITLE
Chief Operating Officer
82Z05070
o
Page 2
82Z05070
AMENDMENT 002
PAGE 2
TITLE: OFFENDER TELEPHONE SERVICES
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
PROSPECTIVE OFFERORS ARE HEREBY NOTIFIED OF THE FOLLOWING CHANGES:
PROPOSAL DUE DATE:
o
As Stated
Return Proposal No Later Than: JULY 28, 2005 AT 2:00 PM CENTRAL TIME
Change To
Return Proposal No Later Than: AUGUST 12.2005 AT 2:00 PM CENTRAL TIME
ST ATE OF MISSOURI
OFFICE OF ADMINISTRATION
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR PROPOSAL (RFP)
o
REQ NO.: NR 300 11500()()041
BUYER: TED WILSON
PHONE NO.: (573) 751-1692
E-MAIL: ted.wilsoD@oa.mo.gov
AMENDMENT NO.: 001
RFP NO.: B2Z05070
TITLE: OFFENDER TELEPHONE SERVICES
ISSUE DA TE: JULY 8, 2()()S
RETURN PROPOSAL NO LATER THAN: JULY 28, 2005 AT 2:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand comer of the
envelope or package. Delivered sealedJ'TOPosals must be in DPMM office (301 W High
Street, Xoom 630) by the return date an time.
RETURN PROPOSAL AND AMENDMENT(S) TO:
(Courier Service)
DPMM
301 WEST HIGH STREET, ROOM 630
JEFFERSON CITY MO 65101
(U.S. Mail)
DPMM
POBOX 809
JEFFERSON CITY MO 65102-0809
or
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
The offeror hereby declares understanding, agreement and certification of compliance to provide the items and/or services, at the prices
quoted, in accordance with all terms and conditions, requirements, and specifications of the original RFP as modified by this and any
previously issued RFP amendments. The offeror should, as a matter of clarity and assurance, also sign and return all previously issued RFP
amendment(s) and the original RFP document. The offeror agrees that the language of the original RFP as modified by this and any
previously issued RFP amendments shall govern in the event of a conflict with hislher proposal. The offeror further agrees that upon
receipt of an authorized purchase order from the Division of Purchasing and Materials Management or when a Notice of Award is signed
and issued by an authorized official of the State of Missouri, a binding contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
LECAL NAME OF ENTlTYIINDIVIDUAL
Public Communications Services, Inc.
MAILINC ADDRESS
11859 Wilshire Blvd., Suite 600
OTY, STATE, ZIP COPE
Los Angeles, California 90025
CONTACT PERSON
EMAn. ADDRESS
Tommie Joe
tommie.joe@teampcs.com
PHONE NUMBER
FAX NUMBER
310-231-1000, Ext. 3037
310-473-4714
TAXPAYER m NUMBER (TIN)
TAXPAYER m (TIN) lYPE (Cm:CK ONE)
95-4615444
X FEIN -
VENDOR NUMBER (IP KNOWN)
SSN
VENDOR lYPE (CHECK ONE)
Q
X Corporatio" rA
I.....
IadMduol
-
Slate/Locol c.nr."'lDnll
~~~
PRINTED NAME
Tommie Joe
_/'
_
Part.onbip
_
Sole .....prietDl"
-
Otb.r
DATE
August 5, 2005
TITLE
Chief Operating Officer
Page 2
B2Z05070
o
TITLE: OFFENDER TELEPHONE SERVICES
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
PROSPECTIVE OFFERORS ARE HEREBY NOTIFIED OF THE FOLLOWING CHANGES:
PROPOSAL DUE DATE:
As Stated
Change To
Return Proposal No Later Than: JULY 21,2005 AT 2:00 PM CENTRAL TIME
Return Proposal No Later Than: JULY 28, 2005 AT 2:00 PM CENTRAL TIME
The following paragraphs have been REVISED: 1.2.1 and 3.1.1
The following paragraph has been ADDED and REVISED: 4.2.1 a.
NOTE: Changes made as a result of this amendment have been italicized and bolded.
o
STATE OF MISSOURI
OFFICE OF ADMINISTRATION
DMSION OF PURCHASING AND MATERIALS MANAGEMENT (DPMM)
REQUEST FOR PROPOSAL (RFP)
REQ NO.: NR 300 21S0Sooo041
BUYER: TED WILSON
PHONE NO.: (S73) 7SI-1692
E-MAIL: ted.wilson@oa.mo.gov
RFP NO.: B2Z0S070
TITLE: OFFENDER TELEPHONE SERVICES
ISSUE DATE: JUNE 23, 200S
RETURN PROPOSAL NO LATER THAN: JULY 21, 200S AT 2:00 PM CENTRAL TIME
MAILING INSTRUCTIONS:
Print or type RFP Number and Return Due Date on the lower left hand corner of the
envelope or package. Delivered sealed proposals must be in DPMM office (301 W High
Street, Room 630) by the return date and time.
(U.S. Mail)
RETURN PROPOSAL TO:
DPMM
or
PO BOX 809
JEFFERSON CITY MO 65102-0809
(Courier Service)
DPMM
301 WEST HIGH STREET, RM 630
JEFFERSON CITY MO 65101
CONTRACT PERIOD: DATE OF AWARD THROUGH FIVE YEARS
DELIVER SUPPLIES/SERVICES FOB DESTINATION TO THE FOLLOWING ADDRESS:
VARIOUS CORRECTIONAL INSTITUTIONS
THROUGHOUT THE STATE OF MISSOURI
o
The offeror hereby declares understanding, agreement and certification of compliance to provide the items andlor services, at
the prices quoted, in accordarice with all requirements and specifications contained herein and the Terms and Conditions
Request for Proposal (Revised Olf21/05). The offeror further agrees that the language ofthis RFP shall govern in the event
of a conflict with his/her proposal. The offeror further agrees that upon receipt of an authorized purchase order from the
Division of Purchasing and Materials Management or when a Notice of Award is signed and issued by an authorized official
of the State of Missouri, a binding contract shall exist between the offeror and the State of Missouri.
SIGNATURE REQUIRED
LEGAL NAME OF ENTITYIINDIVIDUAL
Public Communications Services, Inc.
MAILING ADDRESS
11859 Wilshire Blvd., Suite 600
CrIY, STAn:, ZIP CODE
Los Angeles, California 90025
CONTACf PERSON
EMAIL ADDRESS
Tommie Joe
tommie.joe@teampcs.com
pnONE NUMBER
F.uNUMBER
310-231-1000, Ext. 3037
310-473-4714
TAXI'AVER ID NUMBERfI1N)
TAXI'AVER ID (TIN) TYPE (CHECK ONE)
95-4615444
XnIN
-
SbiloILocol Governmeat
_
VENDOR NUMBER (IF KNOWN)
SSN
VENDOR 1Y1'E lCHECK ONE)
X
Corpo...lioa
AUTB
U
-
Iadlviduol
d~
PRINTED NAME
Tommie Joe
-
~~
~
Portaenhi,
-
Sole hopriet.r
-
Otber
DATE
August 5, 2005
TITLE
Chief Operating Officer
- - - -------- - - - - -
BID BOND
WESTCHESTER FIRE INSURANCE COMPANY
BOND NUMBER:
n/a·
KNOW ALL MEN BY THESE PRESENTS, That we,
Public Communications Services. Inc.
(hereinafter called the Principal), as Principal, and WESTCHESTER FIRE INSURANCE COMPANY, a
corporation duly organized under the laws of the State of New York (hereinafter called the Surety), as Surety,
are held and firmly bound unto State of Missouri (hereinafter called the Obligee), in the sum of One
Thousand and NO/100 ($ 10% of bid) for the payment of which we, the said Principal and the said Surety,
bind ourselves, our heirs, executors, administrators, successors and assigns, jointly and severally, firmly by
these presents.
WHEREAS, the Principal has submitted a bid, dated,_ _ _---'S=e~p=te=m..:...:.=be=r__"9'_'_,_=2=_00;::..;5"___ _ _ _ , for
RFP #82Z05070, Offender Telephone Services
NOW, THEREFORE, THE CONDITION OF THE OBLIGATION IS SUCH, that if the Obligee shall accept the
bid of the Principal and the Principal shall enter in the contract with the Obligee in accordance with such bid
and give an annual bond up to a term of two years; with good and sufficient surety for the faithful performance
of such contract, or in the event of the failure of the Principal to enter into such contract and give such bond, if
the Principal shall pay to the Obligee the difference, not to exceed the penalty hereof, between the amount
specified in said bid and the amount for which the Obligee may legally contract with another party to perform
the work covered by said bid, if the latter amount be in excess of the former, then this obligation shall be null
and void, otherwise to remain in full force and effect. This obligation expires sixty (60) days from the effective
date of the bid.
Signed and sealed this _=30,,--th_ _ day of
August
2005
Public Communications Services, Inc.
Principal
:::....",;~O"::::::~--====--------L.:....::::::::~_~(SEAL)
- - - - - - - - - - - - - - - - - - - - - - - ---------
CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT
State of _ _..::C::..:a~li:.:...:fo:::.:.r.:..:.n:..::ia"___ _ __
County of
Los Angeles
~UG30.
before me, Natalie K. Trofimoff. Notary Public
personally appeared _ _ _ _ _...:K....::r~is=ti"'_'n=e~M:..:..:e:::.:.n.:..:d=e=z_ _ _ _ _ _ _ _._._.______ .__ ._. __ ,...
personally known to me - OR -
o
proved to me on the basis of satisfactory evidence
the person(s) whose name(s) is/are subscribed to
the within instrument and acknowledged to me that
he/she/they executed the same in his/her/their
authorized capacity(ies), and that by his/her/their
signature(s) on the instrument the person(s), or the
entity upon behalf of which the pel 50n(3) acted,
executed the instrument.
WI
Notary Public Seal
OPTIONAL _ _ _ _ _ _ _ _ _ _ __
Though the data below is not required by law, it may pralle lIaluable to persons relying on the document and could prellent fraudulent reattachment of this farm.
DESCRIPTION OF ATTACHED DOCUMENT:
TITLE OR TYPE OF DOCUMENT: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
DOCUMENTDATE: ______________________________________________
CAPACITY(IES) CLAIMED BY SIGNER(S)
Signer's Name: _ _ _ _ _ _ _ _ __
Signer's Name_ _ _ _ _ _ _ _ _ _ _ _ _ __
o
DINDIVlDUAL
INDIVIDUAL
DCORPORATE OFFICER
Title{s)_ _ _ _ _ _ _ _ _ _ _ _ _ _ __
DCORPORATE OFFiCER
Title(s),_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
o
PARTNER(S)O LIMITED
(8]
ATTORNEY·iN·FACT
D
ATTORNEY·iN·FACT
D
TRUSTEE(S)
D
TRUSTEE(S)
o
GUARDIAN/CONSERVATOR
0
GENERAL
o
GUARDIAN/CONSERVATOR
D
OTHER: _ _ _ _ _ _ _ _ _ _ _ __
Signer is representing:
NAME OF PERSON(SI OR ENTI1Y(IES)
D
o
PARTNER(S)O LIMITED
0
GENERAL
.
'.
OTHER: _ _ _ _ _ _ _ _ _ _ _ _ _ __
Signer is representing:
NAME OF PERSON(SI OR ENTI1Y(IES)
lPowerof
!Attorney
WESTCHESTER FIRE INSURANCE COMPANY
1083731
157136
Know all men by these presents: That WESTCHESTt;R FIRE INSURANCE'CC;>MPANY , a corporation of the State of New York, having its
principal office in the City of Athinta , Georgia, pursuant to the followirig Resolutiori, adopted by the Board of Directors of the said Company on November 8, 1999, to
wit:
"RESOLVED. I.... me following Rules .haIl BOy.....he <1<<<u.ion fOr !he Company of bonds. undertakings, recognilanocs, con.racu and omer wri.ings in lhe nat"", lhereof.
(1'
ThaI the Pr.. id..,t. any Senior Vicc Pnsidenl. ""y Vice President. and Assistant Vi.. President. or any Allomey·in.f..,., may .,«ul. for and on behalf of the Company ""y and 011 bonds. undertakings. reco...izan....
conlr",,, and oth.,. writinll" in the natUre ther.of, Ih••""'" to be attes,ed when n......,:y by ,h. Corpo;i.te Secretary. or any A"istanl Corpora'. Secrelary. and th....1of th. Company .ffi,ed thereto.and that !he
Pnsidrnt. any Senior Vic. Pr.. idenl. any Vice Presidenl or any Assisl.... Vice Presideitl may "I'poin, and ...thorn.: any olher Officer (.lected or "I'P"inted, ofthe Company: as Attorneys-In-Faa 10 .0 <1<<<ul. or 811es, to
m. <1<.....ion of all "",h writinp I}n behalf of the eon:.>any and II) affix !he seal of tbe Co"",,"y thereto_
(2,
Any .uch wri.ing .... Uled in accord:mce with Ihese Rules shall be as binding upott!he Company in any caM as lhough .isned by ,be Presidenl and allCOIed 10 by tho Corporale Secretary,
(3)
The .ign"ure ofthe Pmiidrnt. or a Senior Vice Pre,iden'. or. Vi.. Presidenl. or an Assistan. Vice Presidrnl and ,h. ,eal ofthcCompony may be affix.d by f..,imile on any pow", ofallorncygr3ll,ed pursuan,to this
Resolution. and .he .ignlll.ur. oh <Crtil)1ng Officer and m•••al ofthe Compony may be affixed by facsimil. to any .ertifi••t. ohny .w;h power• ."d any .ucb pow", at .....ifloat. bemns ,ucb f...imile ,ipilur. and •••1
shall he valid and hindinB on the Compony,
(4)
Such other Ofl'iccrs oftbe Co......,.. and AlIomeys-ln·Fact.hall have aUlhori.y.o <CrtifY or verifY copies of.his R..olution, the By. Law. of!he Co......,.. and any affidavit or record of the Co"",,"y ~ 10 the
diselwg. ofth.ir du,i.. ,
(')
The passage of 'hi' Resolulion do.. not revoke any earlier authority granted by Resolutions of ,h. BoardofDQ-..tors·
3-
.
Does hereby nominate, constitute and appoint CESAR F . JAVIER,
JEFFREY STRASSNER, CHRISTINA TURMAN, 'KRISTINE MENDEZ,
ADRIANA VALENZUELA, NATALIE K. TROFIMOFF and JORGE A. CORREA all of the City of Los Angeles, State of
California, each individually if there be more than one named, its true and lawful attorney-in-fact, to make, execute, seal and deliver on its behalf, and as
its act and deed any and all bonds, undertakings, i-ecognizan'ces, contracts and other writings in the_,nature thereof in penalti.es not exceeding Twenty Five
Million Dollars ($25,000,000) and the execution of such writings in pursuance ofthese presents shall be as binding upon said Company, as fully and amply
as if they had been duly executed and ackowledged by the regularly elected officers of the Company at its principal office.
IN WITNESS WHEREOF, the said Stephen M. Haney, Vice-President, has hereunto subscribed his name and affixed the corporate seal of the
said WESTCHESTER FIRE INSURANCE C;:0MPANY this 2nd day of November 2004.
WESTCHESTER FIRE INSURANCE COMPANY
Stephen M_ Haney, Vice President
COMMONWEALTH OF PENNSYLVANIA
ss.
COUNTY OF PHILADELPHIA
On this 2nd day of November , A.D. 2004 , before me, a No taT)' Public of the Commonwealth of Pennsylvania in and for the County of Philadelphia
came Stephen M, Haney, Vice-President of the WESTCHESTER FIRE INSURANCE COMPANY to me personally known to be the individual and
officer who eltecuted the ,preceding instrument; and he acknowledged that he eltecuted the same, a;nd that the seal affixed to the preceding instrument is the
corporate seal of said Company; that the said corporate seal and his signature were duly affixed by the authoritY and direction of the said corporation, _and
that Resolution, adopted by the Board of Directors of said Company, referred to in the preceding instrument, is now in force.
IN TESTIMONY WHEREOF, I have hereunto set my hand and affixed my official seal at the City of Philadelphia the day and year first above written.
. NOTARIAL SEAL
Kathleen Tim, Notary Public
Philadelphia. Philadelphia County
W,GOIIIIIl. expim Septe!r.:er 22, 2001
Notary Public
I, the undersigned Secretary of WESTCHESTER FIRE INSURANCE COMPANY, do hereby certify that the original POWER OF
AITQRNEY, of which the foregoing is a substantially true and correct copy, is in full force and effect.
In witness whereof, I have hereunto subscribed my name as SecretaT)', and affixed the corporate seal of the Corporation, this ___ day of
IlS-J8.!-1<J-R
ace usa
Westchester Fire Insurance Company
pes , Inc
Policy Holder
nla
Policy Number
Marsh, Inc.
BrokerlProducer
POLICYHOLDER DISCLOSURE
NOTICE OF TERRORISM
INSURANCE COVERAGE
You should be aware that under the Terrorism Risk Insurance Act of 2002 ("The Acf') effective
November 28, 2002, any losses caused by certified acts of terrorism under your existing
coverage may be partially reimbursed by the United States under a formula established by
federal law (applicability is subject to the terms and conditions of each individual policy). The Act
was specifically designed to address the ability of businesses and individuals to obtain property
and casualty insurance for terrorism and to protect consumers by addressing market disruptions
and ensure the continued availability of terrorism coverage.
Under the terms of The Act, you may now have the right to purchase insurance coverage for
losses arising out of acts of terrorism, as defined in Section 102(1) of the Act: The term "act of
terrorism" means any act that is certified by the Secretary of the Treasury, in concurrence with the
Secretary of State, and the Attorney General of the United States-to be an act of terrorism, to be
a violent act or an act that is dangerous to human life, property: or infrastructure; to have resulted
in damage within the United States, our outside the United States in the case of an air carrier or
vessel or the premises of a United States mission; and to have been committed by an individual
or individuals acting on behalf of any foreign person or foreign interest. as part of an effort to
coerce the civilian population of the United States or to influence the policy or affect the conduct
of the United States Government by coercion.
Responsibility for Compensation under The Act is shared between insurance companies covered
by The Act and the United States. Under the formula set forth in The Act, the United States pays
90% of covered terrorism losses exceeding the statutorily established deductible, which is paid by
the insurance company providing the coverage.
We are providing you with the terrorism coverage required by The Act. We have not established
a separate price for this coverage; however, the portion of your premium that is reasonably
attributable to such coverage is: ~.
MISSOURI DEPARTMENT OF CORRECTIONS
Request for Proposal RFP B2Z05070
TABLE OF FIGURES
TRANSMITTAL LETTER
EXECUTIVE SUMMARY
PARTNERSHIP WITH SHAWNTECH
PARTNERSHIP WITH HUBER & ASSOCIATES
PARTNERSHIP WITH VAC
SECTIONS:
1. INTRODUCTION ................................................................................................................ 1-1
1.1
1.2
1.3
1.4
1.5
1.6
Purpose: ...................................................................................................
Background Information: ...........................................................................
Offeror's Contacts: ....................................................................................
Bonding Requirements: ............................................................................
Tour of Facility ..........................................................................................
Wage Order Attachments: .........................................................................
1-1
1-1
1-2
1-3
1-3
1-3
2. CONTRACTUAL REQUIREMENTS: .................................................................................. 2-1
2.1 Contract Period: ........................................................................................ 2-1
2.2 Price: ........................................................................................................ 2-1
2.3 Contractor Liability: ................................................................................... 2-1
2.4 Force Majeure: .......................................................................................... 2-2
2.5 Termination: .............................................................................................. 2-2
2.6 Subcontractors: ......................................................................................... 2-2
2.7 Assignment: .............................................................................................. 2-3
2.8 Performance Security Deposit: ................................................................. 2-3
2.9 Inventions, Patents, and Copyrights: ......................................................... 2-3
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Offender Telephone Services - RFP No. B2Z05070
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2.10
2.11
2.12
2.13
2.14
2.15
2.16
2.17
2.18
2.19
Insurance: ................................................................................................. 2-4
Coordination: ............................................................................................. 2-4
Property of State: ......................... _............................................................ 2-5
Transition Requirements: ............. _............................................................ 2-5
Prevailing Wage Requirements: ................................................................ 2-6
Substitutions: ............................................................................................. 2-7
Contract Extension: .... _.... _.. _._ .... _.. _............................................................ 2-7
Estimated Quantities: ................................................................................ 2-7
Contract I Entire Agreement: ..................................................................... 2-7
Minority Business Enterprise/Women Business Enterprise Pariticpation ... 2-8
APPENDIX 2-1 - State of Missouri Terms and Conditions ...................... 2-11
•
3. TECHNICAL SPECIFICATIONS ......................................................................................... 3-1
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
3.14
3.15
General: .................................................................................................... 3-1
Offender Telephone Service Requirements: .............................................. 3-3
Basic OTS Requirements: ......................................................................... 3-3
Option 1 OTS Requirements: .................................................................. 3-31
Station Equipment Requirements: ........................................................... 3-43
Calling Protocol Requirements: ............................................................... 3-46
Americans With Disabilities Act (ADA) Requirements: ............................. 3-48
Monitoring/Recording Requirements: ...................................................... 3-50
Security Requirements: ........................................................................... 3-64
Implementation Plan: ............................................................................... 3-64
Installation Requirements: ....................................................................... 3-69
Maintenance Requirements: .................................................................... 3-71
Training Requirements: ............. _............................................................. 3-75
Fiscal Requirements: ............. _................................................................. 3-77
Other Requirements: ............................................................................... 3-80
•
4. OFFEROR'S INSTRUCTIONS AND REQUIREMENTS ...................................................... 4-1
4.1
4.2
4.3
4.4
4.5
Preparation and Submission of Proposals: ............................................... .4-1
Proposal Evaluation and Award: ................................................................ 4-4
Competitive Negotiation of Proposals: ....................................................... 4-9
Offerors Response to Evaluative Criteria ................................................. 4-10
Other Requested Information ................................................................. .4-11
5. OFFEROR TARGETS FOR MINORITY BUSINESS ENTERPRISE (MBE) AND
WOMEN BUSINESS ENTERPRISE (WBE) PARTICIPATION ........................................... 5-1
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
Participation .............................................................................................. 5-1
Definition - Qualified MBEIWBE ................................................................ 5-1
Offerors Qualifying as MBEIWBE .............................................................. 5-1
Potential MBEIWBE Subcontracting and Other Paricipation Opportunities 5-2
Resources ................................................................................................. 5-2
Parcitipation Commitment .................. _........... ,.......................................... 5-2
Documentation of MBEIWBE Participation ................................................ 5-2
Evaluation of the Proposal ........................................................................ 5-3
EXHIBITS:
A. COST ................................................................................................................................. A-1
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State of Missouri
Offender Telephone Services - RFP B2Z05070
A.1
Required Pricing ....................................................................................... A-1
B. EXPERIENCE .................................................................................................................... 8-1
B.1 Experience and References ...................................................................... 8-1
8.2 Additional Information ............................................................................. B-12
C. PROPOSED METHOD OF PERFORMANCE .................................................................... C-1
C.1 Proposed Method of Performance ............................................................ C-1
C.2 Additional Information ........................................................................... C-111
APPENDIX C-1 - PCS Offender Telephone System Video Demo ........ C-121
D. OTHER REQUESTED INFORMATION .............................................................................. D-1
D.1
0.2
0.3
0.4
0.5
Preference - Organization for the Blind & Sheltered Workshops .............. 0-1
Americans with Disabilities Act - Equipment Modification ......................... D-2
Offerors as Employees ............................................................................. 0-3
Addendum to Offeror's Pre-Printed Terms and Conditions ....................... 0-4
Offeror Contact Information ....................................................................... 0-5
APPENDIX D-1 - Sheltered Workshop Letter and Certificate .................... D-7
E. MBEIWBE PARTiCiPATION .............................................................................................. E-1
E.1 Participation Committment.. ...................................................................... E-1
E.2 Documentation of MBEIWBE Participation ............................................... E-2
ATTACHMENTS:
F. PCS CLIENT REFERENCES ............................................................................................. F·1
F.1 Client Reference List.. ............................................................................... F-1
F.2 Major Projects ......................................................................................... F-11
F.3 Client Letters of Reference ..................................................................... F-16
G. SOPHIA OVERVIEW .........................................................................................................G-1
H. OTC INMATE PHONES AND ICOR CUTOFF SWITCHES ................................................ H·1
I. DIAGRAMS .......................................................................................................................... 1-1
I, 1
1.2
1.3
INTELLITalk ............................................................................................... 1-1
Maintenace Zone Overview ....................................................................... 1-2
System Integration Overview ..................................................................... 1-3
J. SAMPLE IMPLEMENTATION SCHEDULE ........................................................................ J·1
K. ESCALATION PROCEDURES .......................................................................................... K-1
L. SAMPLE DISASTER RECOVERY PLAN .......................................................................... L·1
M. SUBCONTRACTOR INFORMATION ............................................................................... M-1
N. SYSTEM REPORTS .......................................................................................................... N-1
(J)
O.
pes "IN THE NEWS" ........................................................................................................0-1
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Offender Telephone Services - RFP No. B2Z05070
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P. INTELLITALK .....................................................................................................................P-1
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MISSOURI DEPARTMENT OF CORRECTIONS
Request for Proposal RFP B2Z05070
Figure 3 1 Facility Telephone Number Control ... ..................................................................... 3-4
Figure 3 2 Ultratec Supercom 4400 TOO ................................................................................ 3-8
Figure 3 3 Shutdown Phones from Workstation ...................................................................... 3-9
Figure 3 4 PCS'ICOR-24 Shutdown Switch .......................................................................... 3-10
Figure 3 5 Disabling Individual Offender Telephones ............................................................ 3-12
Figure 3 6 Remote Diagnostics ............................................................................................. 3-14
Figure 34 Call Detail of 3~Way Call Attempt ......................................................................... 3-16
Figure 35 Account Telephone Number List Report ............................................................... 3~17
Figure 3 6 Approved Telephone Numbers Search Report ..................................................... 3-17
Figure 3 7 PIN Generation Feature ........................................................................................ 3-19
Figure 3 8 Inmate Directory Report ....................................................................................... 3-20
Figure 3 9 Offender's Calling List. ......................................................................................... 3-21
Figure 3 10 Self-learn Option Selected ........ .......................................................................... 3-21
Figure 3 11 Setting Alerts ............. ......................................................................................... 3-22
Figure 3 12 Data Screen ....................................................................................................... 3-24
Figure 3 13 Selecting Reports ............................................................................................... 3-25
Figure 3 14 Customer Slip Summary Screen ........................................................................ 3-29
Figure 3 15 Keystone Screen ................................................................................................ 3-30
Figure 3 16 LI DB Architecture ............................................................................................... 3-31
Figure 3 17 System Integration Overview ... ........................................................................... 3-32
Figure 3-18 Call Payment Type Setup .................................................................................. 3-35
Figure 3-19 INTELLITalk Brochure ........... .......................................................................... '" 3-36
Figure 3 20 Huber's Info Kiosk .. ............................................................................................ 3-37
Figure 3 21 Inmate Reconciliation Report ............................................................................. 3-37
Figure 322 INTELLlTalk Sign Up Form ................................... ............................................. 3-39
Figure 3 23 JPay Offers Another Option for Payment.. .......................................................... 3-41
Figure 3 24 Billed Party Call Completion Report ................................................................... 3-42
Figure 3 25 Automated IVR for Public Access to Account Balances ...................................... 3-43
Figure 327 Offender Telephone Keypad .............................................................................. 3-44
Figure 328 Place for Instructions on Faceplate of Telephone ............................................... 3-45
Figure 329 Ultratec Supercom 4400 TOO ............................................................................ 3-48
Figure 3 30 Size and Approach for Wheel Chair Access ....................................................... 3-50
Figure 3 31 Telephone Number Control ................................................................................ 3-51
Figure 332 Call Monitoring Screen ...................................... ................................................. 3-51
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State of Missouri
Offender Telephone Services - RFP No. B2Z05070
Figure 3 33 Playing back a recorded call ............................................................................... 3-52
Figure 3 34 Comments Window ............................................................................................. 3-52
Figure 3 35 The View Active Screen ...................................................................................... 3-54
Figure 3 36 Call monitoring in progress ................................................................................. 3-55
Figure 3 37 Setting alerts ....................................................................................................... 3-56
Figure 3 38 The Snitch Browser............................................................................................ 3-57
Figure 3 39 Big Brother.......................................................................................................... 3-59
Figure 3 40 Multi-Router Traffic Graph .................................................................................. 3-60
Figure 3 41 The Data screen ................................................................................................. 3-62
Figure 3 42 Minuteman UPS .................................................................................................. 3-63
Figure 3-43 Sample Gantt Chart ............................................................................................ 3-65
Figure 3-44 Installation Gantt chart ........................................................................................ 3-69
Figure 345 The PCS Help Desk and Trouble Resolution Process ........................................ 3-75
Figure 346 The Help Window ............................................................................................... 3-77
Figure 3-47 Call Detail Report ............................................................................................... 3-79
Figure C-1 Focus 100 Call Processor ..................................................................................... C-1
Figure C-2 NavitellOTC Telecom OTC- .................................................................................. C-5
Figure C-3 Custom Report Parameters .................................................................................. C-8
Figure C-4 Standard System Reports ..................................................................................... C-9
Figure C-5 Call Detail showing 3-way call attempt.. .............................................................. C-20
Figure C-7 OTC-2110V21nmate Phone ................................................................................ C-24
Figure C-8 Inmate Phone Keypad ........................................................................................ C-24
Figure C-g Example Call Records Tab Screen ..................................................................... C-26
Figure C-1 0 Call Playback Player Control ............................................................................. C-26
Figure C-11 Centralized Data Sharing Network .................................................................... C-27
Figure C-12 Wide Area Network Configuration ..................................................................... C-28
Figure C-13 Call Monitoring in Progress ............................................................................... C-29
Figure C-14 Archiving Recordings ........................................................................................ C-30
Figure C-15 Comments Window ........................................................................................... C-30
Figure C-16 Call Monitoring in Progress ............................................................................... C-32
Figure C-17 Setting Alerts .................................................................................................... C-34
Figure C-18 The Snitch Browser ........................................................................................... C-34
Figure C-19 The Data Screen ............................................................................................... C-37
Figure C-20 Standard Call Processor Unit and Cabinet Dimensions ..................................... D-38
Figure C-21 RAID-5 Server .................................................................................................. C-40
Figure C-22 Eastern Regional Maintenance Zone ................................................................ C-43
Figure C-23 Central Regional Maintenance Zone ................................................................. C-44
Figure' C-24 Western Regional Maintenance Zone ............................................................... C-44
Figure C-25 Maintenance Zone Overview ............................................................................. C-45
Figure C-26 Team System Integration Overview .................................................................. C-49
Figure C-27 Team PCS Proposed Maintenance Zones ........................................................ C-72
Figure C-2B Team 1: Eastern Regional Maintenance Zone .................................................. C-72
Figure C-29 Team 2: Central Regional Maintenance Zone ................................................... C-73
Figure C-30 Team 3: Western Regional Maintenance Zone ................................................. C-73
Figure C-31 SOPHIA Screen Showing Trouble Tickets ........................................................ C-74
Figure C-32 Context Sensitive Help Screens ........................................................................ C-82
Figure C-33 Three Zone Maintenance Plan .......................................................................... C-85
Figure C-34 Team 1: Eastern Regional Maintenance Zone .................................................. C-85
Figure C-35 Team 2: Central Regional Maintenance Zone ................................................... C-86
Figure C-36 Team 3: Western Regional Maintenance Zone ................................................. C-86
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State of Missouri
Offender Telephone Services - RFP B2Z05070
Figure C-37 SOPHIA Customer Slip Summary page ............................................................ C-87
Figure C-38 Keystone Trouble Slip page ................ ............................................................... C-87
Figure C-39 Preventive Maintenance Checklist.. ................................................................... C-90
Figure C-40 Call Detail Report .............................................................................................. C-93
Figure C-41 Sample Bill .................................................... '" ................................................. C-95
Figure C-42 Eastern Regional Maintenance Zone ........... ...................................................... C-98
Figure C-43 Central Regional Maintenance Zone .. ............................................................... C-98
Figure C-44 Western Regional Maintenance Zone ................................................................ C-98
Figure C-45 Maintenance Zone Overview ............................................................................. C-99
Figure C-46 System Integration Overview ........................................................................... C-103
Figure C-47 INTELLIMessaging Inmate Voice Mail Message List.. ..................................... C-117
Fig ure C-48 How Cu rrent Provider Increased Rates ........................................................... C-118
Figure C-49 How Current Provider Increased Rates 2 ........................................................ C-119
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State of Missouri
Offender Telephone Services - RFP No. 82Z05070
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Pa~er
September 16, 2005
State of Missouri
Office of Administration
301 West High Street, Room 630
Jefferson City, MO 65101
Attention: Ted Wilson
Dear Mr. Wilson:
Public Communications Services, Inc. (PCS) appreciates this opportunity to submit our proposal to the
State of Missouri for Offender Telephone Services. Our proposal represents PCS' commitment to
provide a complete turnkey inmate telephone system solution for the Missouri Department of
Corrections.
Submission of this proposal constitutes acceptance by PCS of all conditions contained in the RFP,
including the evaluation factors as deemed appropriate by the State of Missouri.
Contact information for the persons authorized to contractually obligate PCS is provided below:
(I)
Tommie Joe (Chief Operating Officer)
11859 Wilshire Blvd, Suite 600
Los Angeles, CA 90025
tommle.loe@teampcs.com
Contact Number: 310-231-1000 ext. 3037
Fax Number: 310-954-2118
Joseph Pekarovic (Vice President of Inmate Sales)
11859 Wilshire Blvd, Suite 600
Los Angeles, CA 90025
loe.pekarovlc@teampcs.com
Contact Number: 310-231·1000 ext 3015
Fax Number: 310-954-2119
Once again, thank you for your time and consideration. If you have any questions or concerns, please
feel free to contact me either by phone or email.
Sincerely,
07~·&Tommie Joe
Chief Operating Officer
11859 Wilshire Blvd., Suite 600 • Los Angeles, CA 90025 • (310) 231-1000 • (800) 350-1000· Fax (310) 473-4714
www.pcsteicom.com
------------------------------
State of Missouri
Offender Telephone Services - RFP No. B2Z05070
EXECUTIVE SUMMARY
For over 20 years Public Communications Services (PCS) has provided innovative
communication solutions for correctional facilities throughout the United States. Today's
correctional clients expect and demand more than a stand-alone offender phone system that
allows collect-only calls. Our success in servicing over 125,000 offenders has come from
listening to our client's unique requirements and then creating solutions that revolve around their
needs - including critical operational and financial challenges_ At the same time, we understand
that security and operational efficiencies are of primary concern. Therefore, we hold ourselves
accountable to create a seamless transition at time of implementation and to ensure a fully
integrated solution into existing jail management, canteen and offender banking systems_
In this executive summary, we offer an overview of the main features of our proposal. These
features include:
•
PCS is the rndustry Anchor - Other companies have entered, exited and entered again
into this market while PCS has remained a constant, reliable vendor.
•
Project Overview - Our proposal offers debit calling, collect calling, robust reporting, full
channel recording and monitoring, and full project oversight during both implementation and
ongoing maintenance. (For a video demonstration of the PCS Offender Telephone System,
please see Appendix C-1 in Section C).
•
Flat Calling Rates - Offenders and their families will pay the same rate for any call to any
number within the United States.
•
The Proposal Strategy - Our proposal combines the very best of your existing environment
with new and creative technology solutions while maintaining minimal disruption.
•
The PCS Solution Team - Team PCS consists of four established, experience companies
that have in-depth knowledge of the Missouri Department of Corrections facilities. These
companies are PCS, VAC, ShawnTech and Huber & Assoc. ShawnTech and Huber are
current providers for MODOC.
•
The Technical Solution - The Team PCS solution will be installed in parallel with the
existing platform to avoid any loss of service. It will be fully integrated, including the
offender debit program, at cutover from the existing system.
•
Network Architecture - Team PCS will connect each site, and each call processor, through
a secure high-speed network that has self-healing capability and constant network
monitoring.
•
Installation and Maintenance - Our service plan is designed to deliver a technician to any
one of the twenty MODOC facilities in an average of one-hour.
•
Management Solution - Team PCS has designed a management structure that provides
the MODOC with a simplified yet highly effective method to hold Team PCS accountable.
•
The Team PCS Guarantee - To provide further evidence of our commitment to MODOC,
PCS offers 6 guarantees.
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State of Missouri
Offender Telephone Services - RFP No. B2Z05070
pes Is The Industry Anchor
pes is focused solely on delivering offender telecom solutions to the corrections industry. We
•
are not distracted by non-offender related telecom initiatives that draw resources and expertise
away from serving our clients. We are committed to delivering telecom technology solutions to
the corrections industry as evidenced by our current business planning initiatives that are
designed to make an even greater, longer term, commitment to this exciting and dynamic
industry. We intend to grow with you and will be here today, tomorrow, and beyond.
Other companies have entered, exited and entered again into
this market while pes has remained a constant, reliable
vendor. Our "rock solid" financial stability is renowned in the
ir 'iustry and has proven its value to our clients. While other
companies have gotten distracted by bankruptcies, mergers,
acquisitions, and market churn, pes has remained focused on
serving our clients. Of companies that serve over 100,000
offenders, pes is the only one that has never acquired an OTS
phone contract by merger or acquisition.
Other companies have
entered, exited and
entered again into this
market while pes has
remained a constant,
reliable vendor.
Part of our stability is based in our vast experience installing and maintaining offender telephone
systems throughout the United States. That experience includes full network infrastructure
deployment, 24-hour customer support and billing/inquiry services for family and friends. Our IT
department is dedicated to innovation and practical system implementations and includes a full
support staff; all dedicated for the exclusive benefit of corrections. In fact, pes has installed and
maintained over 100 offender phones systems nationwide. We have done so as a turnkey
company with in-house customer service and advanced billing capabilities that include debit,
prepaid and collect calling programs. We have deployed debit and/or prepaid programs in over
70% of our installations serving over 125,000 inmates, and 100's of facilities in 25 states. This is
a record unmatched in the industry.
•
•
Executive Summary - 2
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State of Missouri
Offender Telephone Services ~ RFP No. B2Z05070
Project Overview
The State of Missouri Department of Corrections has initiated a Request for Proposal to obtain
the most reliable and advanced services in the offender telephone industry. These services
include, but are not limited to, debit calling, collect calling, robust reporting, full channel
recording and monitoring, and full project oversight during both implementation and ongoing
maintenance. All of these services will be delivered with no interruption to the current
operations, and with minimal work required from DOC staff. (For a video demonstration of the
PCS Offender Telephone System, please see Appendix C-1 in Section C).
After completing a thorough survey of the Missouri Department of Corrections (which included
site visits and personal interviews of staff and department contacts), PCS has created a solution
that consists of a core group of local and nationally based companies that are committed to
delivering the best services available. This team is a combination of new and existing providers
with pes as the Prime and is designed to minimize disruption to the MODOC facilities, This
team includes (but is not limited to) pes, Huber and Associates. ShawnTech
Communications, Value Added Communications (VAe). We are confident that this team will
exceed the expectations of the State of Missouri Department of Corrections without discarding
what has been working.
It is not just the operational benefits and efficiencies that stand out in
this teaming proposal. pes has also included an innovative pricing
structure that will provide the MODOC offenders with flexibility and
security in their choices of how to complete a call, The pes solution
includes debit calling that will be fully integrated into the existing
offender banking system. In addition, the PCS Full Disclosure Rate
Plan ensures that the offenders' families will have simple, low, flat
calling rates. Offenders and their families will pay the same rate for
any call to any number within the United States,
Offenders and their
families will pay the
same rate for any
call to any number
within the United
States.
PCS is pleased to present our teaming solution as a response to your Request for Proposal.
This executive summary will provide the MODOC with an overview of our proposal and will
highlight the following commitments detailed in our response:
•
•
•
•
•
•
•
The Proposal Strategy
The pes Solution Team
The Technical Solution
The Network Architecture
Installation and Maintenance
Management Solution
The Team PCS Guarantee
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State of Missouri
Offender Telephone Services - RFP No. 82Z05070
The Proposal Strategy
In order to provide a creative and responsive approach to your Request for Proposal, we make
sure that we understand the RFP requirements, your existing environment, and any special
needs or considerations. Our strategy is to combine our past knowledge of the MODOC facilities
with new information from our on-site interviews. We then overlay that information with the
specifics identified in the bid. PCS has long been interested in serving the MODOC. We have
been a bidder in the past and our account teams have been on site at your facilities many times
since the last RFP. We have continued to build our understanding of your requirements and to
build lasting relationships with your staff. As a result, we have a deep understanding of the
evolution of your requirements, the existing service providers, and the culture and nuances of
your facilities. This rich understanding and history with the MODOC has served us well in
preparing this response and has created a unique opportunity for us to propose the best of the
existing solution combined with creative new technology ideas.
With careful consideration to our advanced fact-finding, and the
requirements of the RFP, PCS has developed a solution that
delivers the services you require and the efficiencies you need.
PCS was not limited to an "out of the box' solution or a ·one
size fits all" approach to our proposal. Instead, we crafted a
unique and responsive proposal that hits the bull's eye of your
requirements. We quickly recognized that some of your existing
subcontractors were delivering high value via critical systems
and processes that did not need disruption or replacement. To
ensure the highest level of comfort for the MODOC, we have
partnered with these subcontractors in formulating our proposal.
Our proposal
combines the very
best of your existing
environment with
new and creative
technology solutions
while maintaining
minimal disruption.
•
•
Our proposal combines the very best of your existing environment with new and creative
technology solutions while maintaining minimal disruption. We believe we have designed just
such a solution for the MODOC. In this RFP response we present an innovative solution that
exceeds your requirements and maximizes operational efficiencies. We hope you will agree.
Executive Summary. 4
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Offender Telephone Services - RFP No. B2Z05070
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The
pes Solution Team
PCS has assembled a team of respected, experienced and fully committed professionals to
implement and manage our solution. The team includes some of the MODOC's most trusted
subcontractors along with new, dynamic service providers. It is a team of professionals
possessing the background and experience to deliver on the promises in this proposal. This
team will be on site as required - both today, tomorrow and beyond.
Team pes consists
Team PCS consists of four established, experience companies that
of four established,
have in depth knowledge of the Missouri Department of Corrections
experience
facilities. All have been on site and understand your requirements.
companies that have
Each partner has a distinct and important role in this solution.
in-depth knowledge
However, the strength of the partnership is created when all parties
of the Missouri
are working in concert and committed to the same goals. With PCS
Department of
as the Prime and the other partners contributing their core
Corrections
competencies, Team PCS has created a synergistic alliance that can
facilities.
deliver a level of service to the MODOC that is unmatched in the
industry. As you read on, we hope that you see the unique value
proposition embedded in this partnership which combines real onsite experience with
experiential program management and a commitment to delivering creative solutions from the
inception of the program.
TEAM MODOC
PCS,INC.
Team MODOC Prime
.~" 4
C~PCS
~,-,,--.•.-~~
Huber & Associates
VAC,lnc.
Shawntech, Inc.
CPE Provider
Installation & Maintenance
PIN Adminstation
II
SHA~
···a·1
Listed below are the team members, a description of their roles and their backgrounds. We
encourage you to contact anyone of the team members for a full interview if you wish.
.'"
.
, • .: Printed
on Recycled Paper
Executive Summary - 5
c~,ecs
--n-;......-.
State of Missouri
Offender Telephone Services - RFP No. B2Z0S070
•
..... n-.,.IJ E:t:Jwri-"
www.pcstelcom.com
pcs,
Inc. will serve as the Prime Contractor and Program Manager for the MODOC. PCS will
be the primary point of contact for the MODOC and will be totally accountable to deliver the
desired results identified in this proposal. PCS will manage the activities of the other team
members and will take full responsibility for the performance and quality of the partnership. pes
will coordinate partner security clearances and compliance with all MODOC rules and
regulations.
In addition, pes will provide managed network services, program
management, telephones, pricing, account management,
customer support, training and quality assurance of the projects
products and services. As the Prime Vendor, pes will be
responsible for the installation of all system components, initial
system configuration, network diagnostic and testing, ongoing
configuration changes (as required), and will also provide 24/7
access to our customer service .
pes will manage the
activities of the other
team members and
will take full
responsibility for the
performance and
quality of the
partnership.
. Team pes professionals conduct thorough quality assurance testing upon installation to ensure
the system is fully functional and all features are operational. No installation is complete until the
customer-designated expert formally accepts the system. Team PCS support of the system
continues after installation through extensive 24/7 remote diagnostics by Team PCS's Host
Monitor System and 24/7 access to the Technical Assistance Center. Once installation is
complete, training is conducted on site to all identified facility personnel.
•
•
Executive Summary· 6
.,..
f'.':
---------_. - -
.
Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP No. B2Z0S070
www.vaci.com
Value Added Communications 01AC) was chosen as a Team PGS partner to provide the call
processing and recording equipment. We made this choice because of VAG's ability to deliver a
technologically sound and robust inmate phone system. VAG has focused on the corrections
industry since 1988. From basic automated call processing to advanced, networked, multi-site
systems, VAC has been able to deliver solutions for each
VAC knows exactly
environment. VAC offer a suite of solutions that have been stress
what technology is
tested in a variety of correctional environments. As a result, VAG
best for each
knows exactly what technology is best for each situation. VAC
situation. VAC
systems are based on reliable, proven technology with 99.998%
systems are based
system reliability.
on reliable. proven
technology with
Team PCS will install the VAC state-of-the-art fully automated
99.998% system
Focus 100 inmate call management system. This solution is a site
reliability.
based, self contained, inmate call processing and data
management switch. The system features an analog or digital
voice network interface, digital audio recording, digital call monitoring, and fully scalable CDR
audio and storage capacity. The system has been engineered with the highest level of call
processing accuracy available and incorporates and extensive array of call management
features and investigative tools for activation at the facility.
Executive Summary - 7
.~ p'
nnl~ on Recycled Paper
' • .:
C~PCs.
State of Missouri
Offender Telephone Services - RFP No. B2Z05070
.-Do.oP~
•
www.shawntech.com
ShawnTech Communications will provide on-site installation and maintenance as a member of
Team PCS. ShawnTech has provided services to the MODOC since 1994 and was a natural
choice to be a key member of our team. ShawnTech understands the rigors of the corrections
industry in general, and has the experience and knowledge of the MODOC facilities to deliver
Shawn Tech was
when it is critical. Team PCS has had discussions with
ShawnTech to learn the history of the installation and
chosen as a Team pes
maintenance require~~nts. ~t the MODOC facilities and what
partner because of
we learned was that It IS Critical to have a partner that has
their experience and
dedicated resources to the facilities, can move quickly between
expertise and
the sites, and has the sensitivity to the security and urgency
because ~f their
issues that you require. ShawnTech was chosen as a Team
commitment to
PCS partner because of their experience and expertise, and
increase the level of
because of their commitment to increase the level of seNice
service they currently
they currently provide. ShawnTech will be dedicating three
provide.
technicians to the facilities.
However, Team PCS realized that it was not enough to staff for the normal day-to-day
requirements at the site. It is also critical to have enough maintenance personnel available
during those times when there are critical needs due to severe weather or heavy lightening
strikes. We understood that the MODOC requires resources that are cleared by security, close,
available any time of the day or night and have an understanding of the unique requirements of
the MODOC. ShawnTech will respond to your urgent requirements in the middle of the night
with highly trained, knowledgeable technicians that have been cleared by security and are within
close proximity to your facility.
•
•
Executive Summary. 8
f.: Pnnted on Recycled
.~
Pa~er
State of Missouri
Offender Telephone Services - RFP No. B2Z05070
···a·1
www.teamhuber.com
Team PCS is pleased to have Huber and Associates join us as a critical member of our
solutions team. As you already know, Huber and Associates is a Missouri based and State of
Missouri certified WBE Corporation with its main office located in Jefferson City and a branch
office in Springfield. Currently providing the MODOC with the existing Inmate Banking System
and providing critical PIN management and operational support, Huber has a unique vantage
point from which to understand your needs. Huber has established strong ties with the MODOC
and has a thorough understanding of your current banking and PIN requirements. However,
Huber also has valuable insight into the additional needs of your banking system as well as in
depth knowledge of how to improve the existing processes and create greater efficiencies
without compromising security or quality.
Huber and Associates has been a strategic technical solutions
partner for the State of Missouri for the past 20 years. As a result of
this bid, Huber and Associates were looking for a new partner to
compliment their ongoing commitment to the MODOC and allow
them to continue their investment in the MODOC. They wanted a
partner who would be there for the long run. Team PCS was the best
solution to compliment their vision. In addition, Huber and Associates
knew from experience that is was critical to find a partner who would
design a solution that would build on the existing infrastructure
without disrupting the day-to-day flow of processing. PCS and Huber
and Associates have designed a solution that achieves this vision.
Huber and pes are
totally committed
to implementing
the proposed debit
system via canteen
systems as
proposed.
Huber and Associates will continue to provide your Inmate Banking System and PIN
management services as a Team PCS partner. Huber will also provide institutional training on
hardware and software and system interface technology between the OP2 and PCS. Huber and
Associates will continue to maintain the MODOC's Canteen Point of Sale application, which
automatically debits inmates accounts. Huber and Associates will ensure that a seamless
transition takes place from existing vendor to Team PCS and will ensure that no interruption in
service or compromise to your security occurs. Huber and PCS are totally committed to
implementing the proposed debit system via canteen systems as proposed.
~}
Executive Summary - 9
Printed on Recycled Paper
(~~~PCS
•....",n......p..-.
State of Missouri
Offendel' Telephone Services - RFP No, B2Z05070
-----------------------------------------
Technical Solution
•
The Team pes technical solution has been designed by a team of professionals that have vast
experience in offender telecom systems, network design, telephony, security systems, wide
area networks, correctional systems hardware, software and program management. Team pes
offers MODOC our hands-on experience derived from the design,
installation and management of well over 100 installed correctional
The Team pes
systems throughout the Unites States. These installations include
solution will be
state, federal, county and local facilities. Team pes has the expertise
installed in parallel
to design and implement large scale data and voice networks for
with the existing
correctional facilities.
platform to avoid
any loss of service.
The Team pes OTS is based on the VAe Focus 100 call processing
and information management system, which is a fully integrated and
secure technology designed for the corrections industry, This hardware and fully integrated
software in combination with the appropriate number of phones and the connecting network will
comprise the Team pes solution, The Team pes solution will be installed in parallel with the
existing platform to avoid any loss of service.
/
•
Seamless OTS
Platform Turn-UP
Curren: ~de(
Calling Sr,em
7
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PCS OI!'ender
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Specifically, the Team pes solution will consist of the VAC Focus 100 call processing and call
recording hardware and software which will be connected to the aTe offender telephone sets
and the TOO phones by the Team pes self healing network. No additional network or
equipment will be required. Administrative and investigative work stations will be fully installed
at the designated locations and connected to the network through highly secure network access
combined with personal and network passwords. All hardware can be installed on site within 30
days after contract execution.
Executive Summary - 10
t:~
Printed on Recycled Pa.Jer
•
State of Missouri
Offender Telephone Services - RFP No. B2Z05070
o
The Tearn PCS solution will be fully integrated, including the offender debit program, at cutover
from the existing system. Upon approval by the Office of Offender Finance and the creation of
the required UPC codes for use by the canteen, the debit program will be up and running. All
Team PCS partners are committed to introducing the new debit
program immediately upon start up.
The TeamPCS
solution will be fully
Relevant data from the incumbent provider will be uploaded to the
integrated, including
new system as soon as possible after receiving the data and prior
the offender debit
to cutover. Team PCS proposes to complete the installation and
program, at cutover
transition to our solution utilizing a Team PCS Network Support
from the existing
team plus three (3) localized on-site teams that will be responsible
system.
for each of three geographic zones. Each team will consist of 5
technicians, which will be employees of PCS, VAC and ShawnTech Communications only. Each
zone is designed around your geographic locations and will allow for a disciplined and
consistent implementation with no apparent visibility to the facility or the system users. The
implementation plan will consist of four separate, but fully integrated, steps, which are detailed
in the "Transition" section of our proposal.
Executive Summary - 11
, : } Printed on Re<:vc1ed Paper
State of Missouri
Offender Telephone Services - RFP No. 82Z05070
Network Architecture
The PCS Solution calls for each of the 20 MODOC sites to have a dedicated call processing
and call recording system to ensure redundancy and diversity within the total system. Each
site's OTS will process, record and store all calls for that facility. Team PCS has designed this
into the network architecture to improve security and to minimize the chances of compromised
call processing due to network overloads or network outages.
Overlaying this architecture will be a Data Center that will be
located at the Jefferson City Huber Associates headquarters
office and serve as the central request processor for call data
and call recordings. This data center will serve as the central
repository for all data requests from administrators and facility
personnel. This processor will receive the request, determine
which distributed processor holds the required data, retrieve
the data and present it to the requestor. By differentiating dayto-day processing from the data request process, Team PCS
has designed a network that will optimize the traffic load
management and eliminate any compromise to the network
due to heavy calling traffic.
•
Team pes will connect
each site, and each call
processor, through a
secure high-speed
network that has selfhealing capability and
constant network
monitoring.
Team pes will connect each site, and each call processor, through a secure high-speed
network that has self-healing capability and constant network monitoring. At the pes National
Headquarters location in Los Angeles, California, Team pes will "ping" the network every 3
minutes to ensure that the network is optimized, that it is operating correctly and that there are
no component failures. Similarly, Team PCS will be monitoring the call processing and
recording hardware, and software, from VAC's National Headquarters in Plano, TX. From this
site the equipment and software will be "pinged" every 15 minutes, 24 hours a day, 365 days
per year. Any compromise to the network, the hardware or the software will be detected virtually
immediately and will result in an immediate trouble ticket and action by the service personnel.
The following diagram illustrates our self-healing network solution:
•
•
Executive Summary - 12
f!') Printed on Recycled Pa:>er
--------------------------
----------
State of Missouri
Offender Telephone Services - RFP No. B2Z05070
o
o
'
~iPCS
, ~--.-._,.",..,.."....
Only PCS, VAC, Huber & Associates and MODOC will have access to this network. In addition,
only those people specifically authorized within those companies will have access.
I.} Printed on Recycled Paper
Executive Summary - 13
(~,e.cs
._,.........--
State of Missouri
Offender Telephone Services - RFP No. B2Z0S070
Installation and Maintenance
Team PCS has three (3) fulltime, dedicated and qualified technicians committed to the MODOC.
One technician will be dedicated to each of three zones. Each technician is physically located in
the state of Missouri and is strategically located to ensure that we exceed your requirements of
a four-hour response time. Our service plan is designed to deliver a techni~ian to anyone of the
twenty MODOC facilities in an average of one-hour. Please note the Maintenance Zone
Overview below:
•
Public Communications Services, Inc.
State Df Missouri DOC Facilities
•
Illustration of the Team PCS 3 Zone Maintenance Architecture
(See Attachment I for full-sized diagram)
Team PCS, through our partner ShawnTech, will provide and maintain a current list of all
service and installation personnel who will be entering any MODOC facility. The list will be kept
current with MODOC being notified of any changes with~n 24 hours of the change and at least
48 hours prior to the entry of any personnel into the facility. All personnel working on any
MODOC site will adhere to the State of Missouri or MODOC drug testing policy.
Team PCS service and maintenance personnel will install all new inmate phones and will be
providing maintenance for the intelligent hub connecting the administrative work stations and
printers to the site CPU. Team PCS personnel will also be responsible for port level security
features such as intruder prevention, audio port disabling, network management alarms,
eavesdropping protection, assigned port access and password protection. Team pes service
personnel witl be available seven days per week, twenty four hours per day, three hundred sixty
Executive Summary -14
fZ} Printed on Recycled Paper
•
State of Missouri
Offender Telephone Services - RFP No. B2Z05070
o
c~~pc.s
....
~~
five days per year. Contractor will provide a list of on call technicians and their contact
information at the beginning of each week.
Team PCS will respond to network or service problems in a manner that will exceed the bid
requirement. Each report will be classified into "Major
Emergency" or "Routine Service" categories, which will be
Our service plan is
designed to exceed the response times required in the bid.
designed to deliver a
Team PCS will provide and maintain a trouble reporting and
technician to anyone of
dispatch center and associated telephone numbers which will
the twenty MODOC
be staffed 24/7,365 days per year. Team PCS will monitor and
facilities in an average
report any and all trouble reports received via an online
of one·hour.
ticketing system. Team PCS service and maintenance group
will provide weekly reports outlining the previous weeks
activities and status on any known pending items. Finally, MODOC will be provided a monthly
preventative maintenance report customized to the MODOC requirements.
Executive Summary - 15
; . } Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP No. B2Z05070
Management Solution
Team PCS recognizes the need to provide the MODOC with one point of accountability. one
point of contact to eliminate confusion and "finger pointing". PCS. as the Prime is fully
accountable to the MODOC for this role. This is a role we take very seriously and have planned
for throughout the proposal design.
•
Team PCS has designed a management structure that
Team pes has designed
provides the MODOC with a simplified yet highly effective
a
management structure
method to hold Team pes accountable, provide clear lines of
that provides the
responsibility and clearly differentiate each persons role. Team
MODOC with a
PCS will provide the MODOC with a single point of contact
simplified yet highly
(SPOC) who will be accountable to you for all issues and
effective method to hold
concerns. Chris Moore will be your SP~C, and can either
Team PCS accountable.
resolve or coordinate any issues that DOC personnel raise. In
addition, PCS provides two secondary points of contact that are
available to the DOC at any time. Mr. Tommie Joe wil~ be the executive point of contact (EPOC)
who will act as your executive liaison for the duration of the agreement period. Mr. Damon
Kenney will be the account point of contact (APOC) who will be accountable to you for ensuring
that we have a growth plan that anticipates your future requirements and presents innovative
solutions to you throughout the contract period.
•
Team MODOC
1
MODOC
SPOC
ChriS Moore, PCS
Program iManager
I
chr1a.mooregteampcs.com
310·81M-M18
I---------------------L--------------------I
I
I
MDoe
APOe
MODOC
EPOC
Tommie Joe,
Damon Kenney, pes
MODOC Account Manager
pes
coo
tommle.Joeeteampca.com
310·854-3037
damon.kenneyeteampcs.com
310·854-3035
Team MODOC as described above for accountability purposes is further supported by the
management structure of each team member. In all Team PCS will have over 30 people directly
Executive Summary· 16
f.: Pnnted on Recycled Paper
.~
•
(.~PCs.
·-lInIIt....-·
State of Missouri
Offender Telephone Services - RFP No. B2Z05070
o
involved in delivering on the commitments made in this proposal and hundreds of others who
will be indirectly responsible through our account management, operations, customer service, IT
and network management departments.
Tommie E Joe
Chief Operating Officer
,-
~
", 'JoSeph pekaroYic'
.Vice President of
Inmate Sales
I
I
o
~
Helen Douglas
:Managar Of.Client
'.' ,Reteiition ..
-<
.. Manager of •
. ,Jnmat8~,· .. ;
Op8r8li~ns
~
poova Bullock
. Supervisor of .',
Customer Service .
.
~-(."
-
: "Steve Cadwell
:gen'!ral Manager
. '...-
I
PCS Technical
Services
Personnel
For Remote
Assistance
Chris Moore
Senior Project
Manager
.-._._1._._.,
._. _. _l_._. ~
._. _._1._._.,
I
.
I
.
ShawnTech
Technicians
Anthon v Arellano
Project Manager
'
I
Alfredo Graham
Project Manager
Damon Kennev
Territory Manager
.
I
VAC
Huber &
Associates
L._._._._.":
L._._._._.":
o
i.) Printed on Recycled Paper
Executive Summary - 17
pes
~·--c-;;:~}-.,..... ~."
State of Missouri
Offender Telephone Services - RFP No. 82Z05070
--------------------------------------.-~..--
The Team
pes Guarantee
Team PCS has listened carefully to your requirements. We have worked hard over the last
several years to understand your unique environment. We have completed site visits and
spoken with your key administrators and we have listened to the existing providers to be sure
we understood the requirements from their perspective. We believe our proposal is responsive
to your requirements and is designed to evolve and grow with the MODOC. We also believe it is
the right time for the MODOC to choose the Team PCS. To provide further evidence of our
commitment to all of the above, PCS will make the following guarantees:
•
1. The debit system proposed in this bid will be fully operational at time of cutover from
existing provider.
2. There will be no interruption of service from existing provider to the Team PCS solution
before, during or at cutover.
3. The pes Full Disclosure Rate Plan proposed will ensure that no hidden fees or
unidentified charges will appear on called party bills.
4. PCS will maintain a single point of contact for all issues and this person will be
accountable to the MODOC for any and all concerns, issue and opportunities and will be
responsible to work with all of the Team PCS partners to resolve open items of concern.
5. Team PCS will maintain an executive level contact that will be available to the MODOC
at any time to address escalated issues, operational concerns or items of executive
importance.
•
6. Team PCS will provide three (3) full time, fully dedicated technicians that are within an
average of one hour from any MODOC facility and available 24/7, 365 days per year;
throughout the entire contract period.
Team PCS looks forward to earning the MODOC's "stamp of approval". It is our goal to exceed
your expectations and earn the right to include the State of Missouri Department of Correction in
our reference list of highly satisfied customers. Our measure of success will only be achieved if
we have exceeded your expectations by delivering on our promises and operating an offender
calling program that quietly runs in the background of all of your operational priorities. Team
PCS looks forward to your consideration of our solution and to beginning the implementation of
our state-of-the-art system for the State of Missouri Department of Corrections.
•
Executive Summary. 18
;.~
Printed on Recycled Paper
())
August 9, 2005
Joe Pekarovic
Manager
PCS
11859 Wilshire Boulevard
Los Angeles, CA 90025
Dear Joe:
The ShawnTech Communications, Inc. Team would like to thank the PCS Team for
providing us the opportunity to partner with you on the State of Missouri "Inmate
Telephone Services" project.
ShawnTech currently provides installation and maintenance services in over 350
correctional facilities throughout the country. For the purpose of this project, Shawntech
will provide (3) three certified Field Technical Engineers to be strategically positioned
throughout the State in order to provide the best possible coverage, and meet or exceed
response time requirements. These Field Technical Engineers will be equipped with
computers, cell phones, a full compliment of tools, an e-mail account, as well as a
vehicle.
These technicians will be supported by the PCS Support Center along with ShawnTech
Dispatch Operations Center located in Dayton, Ohio. PCS, as well as Facility personnel
will have access to our new Tele-Doc's software which allows instant access to rea~-time
information regarding the "inmate telephone system" via the WEB.
This proposal covers maintenance. It does not cover any parts, equipment, installation or
coring and drilling services. Installation will be provided by our installation team from
Dayton, Ohio. Installation pricing is outlined in our pricing spreadsheet
Enclosed you will find the scope of work, teaming agreement and pricing for this project
(Exhibit A, B & C).
If you have any questions, please give me a call at (937) 898-4724.
Respectfully submitted,
~~
Jesse 1emison III
Marketing Director
One ASET Centre, Suite 102 • Dayton International Airport. Vandalia, OH 45377
Phone: 937·B9B-4SCI (4724) • Fax: 937·B98-4447 • E-mail: info@shawntech.com
www.shawntech.com
o
TEAMING AGREEMENT
This Teaming Agreement ("Agreement"), is made and entered into as of August
1, 2005 ("Effective Date"), by and between Public Communications Services, Inc., a
California corporation, with offices located at 11859 Wilshire Boulevard, Los Angeles,
CA 90025 ("PCS") and ShawnTech Communications, Inc., an Ohio corporation, with
offices located at One ASET Centre, Suite 102, Dayton International Airport, Vandalia,
Ohio 45377 ("ShawnTech"), PCS and ShawnTech are sometimes each referred to in this
Agreement as a "Party" and, collectively, as the "Parties",
WHEREAS, the Parties mutually desire to team together their respective
complementary technological and other capabilities relative to a proposal to be submitted
by PCS to the Missouri Department of Corrections ("Customer") in response to the
Customer's Request For Proposal ("RFP") issued June 23, 2005, for Inmate Telephone
Services for the State of Missouri Department of Corrections ("Project"),
NOW THEREFORE, in consideration of these premises, the mutual covenants
and undertakings contained in this Agreement, and other good and valuable
consideration, the Parties agree as follows:
1.
TEAMING ACTIVITIES
(a)
With the assistance of ShawnTech, PCS will prepare and submit a
proposal to the Customer for the Project. PCS will be identified in the proposal as
the proposed prime contractor for the Project. ShawnTech will be identified in
the proposal as a proposed subcontractor to PCS responsible for the Statement of
Work associated with the Project as generally described in Exhibit A attached to
this Agreement and incorporated herein by this reference, and for the price(s)
and/or fee(s) set forth in Exhibit A.
(b)
ShawnTech shall provide PCS with all reasonable assistance in the
development and preparation of any proposal(s) that may be required, including
any best and final offer(s). PCS shall have sole discretion over and responsibility
for the written content of any integrated proposal(s), pes will include
appropriate credit in its proposal(s) relative to the areas of contribution furnished
by ShawnTech, In its sole discretion, PCS shall determine all aspects of the
proposal, including but not limited to meeting the substantive requirements of the
RFP, commissions and terms and conditions it will propose to Customer for the
Project.
(c)
Both Parties will make available their respective management and
technical personnel as may be reasonably requested during the conduct of any
discussions and negotiations with the Customer concerning the award of a prime
contract for the Project to PCS.
pes Teaming Agreement sent 080805
------- ---
-----
o
(d)
Each Party hereby authorizes the other Party to use any information, data
or drawings provided hereunder consistent with Paragraph 6, solely for the
express purpose of developing and presenting the Project proposal and obtaining a
prime contract award to pes for the Project.
2.
ALLOCATION OF COSTS
Each Party will be responsible for and bear the cost of its own efforts in the
preparation and support of its portion of the proposal requirements and other
responsibilities set forth in this Agreement.
3.
INDEPENDENT CONTRACTORS
This Agreement is not intended to constitute, create, give effect or
otherwise establish a joint venture, partnership, principal~agent or any other
relationship of any kind, other than that of independent contractors and the rights
and obligations of the Parties shall be only those expressly set forth herein. At all
times PCS and Shawn Tech shaH remain independent contractors, each responsible
for its own employees. Neither Party assumes responsibility to the other for costs,
expenses, risks and liabilities arising out of the efforts of the other Party under
this Agreement.
o
4.
Nothing contained in this Agreement shall be deemed to restrict either Party from
quoting, offering to sell or selling to others any items or services that it may
regularly offer for sale or license even though such items or services may be
included in the RFP or the Project. Notwithstanding the nature of the Parties'
relationship under this Agreement, the Parties do not intend to prejudice the
Customer in any way with respect to any action that it may take in procuring
goods or services on the basis of competitive proposals or the awarding of
contracts on a split or other type basis.
5.
•
TEAMING AGREEMENT
SUBCONTRACT
In the event pes is awarded a prime contract for the Project as a result of the
proposal contemplated by this Agreement (the "Prime Contract"), and this
Agreement has not been previously terminated pursuant to the applicable
provisions hereof, pes and ShawnTech shall enter into good faith negotiations
with the intention of entering into a subcontract consistent with this Agreement
and the Project, including Exhlbit A. pes may not negotiate with any third party
vendor until such time as the provisions of this paragraph 5 have been fully
exhausted. However, should the parties reach an impasse in their good faith
negotiations, either party may terminate the negotiations by first providing the
other with written notice of the specific reasons why they feel the other party is
not negotiating in good faith. Should such a termination of negotiations occur,
pes Teaming Agreemen! sen! 080805
2
-----
o
before executing a contract with an alternate subcontractor, PCS shall be required
to provide ShawnTech with a copy of the proposed contract with the alternate
subcontractor. ShawnTech may, at its sole and complete discretion, elect to enter
into a subcontract with PCS under the same terms and conditions as those
contained in the contract with the alternate subcontractor.
6.
PROPRIETARY INFORMATION
If in the course of performing this Agreement, either Party discloses any
proprietary or confidential information to the other Party, such disclosure shall be
governed by the following provisions:
o
(a)
For purposes ofthis Agreement, the term "Proprietary Information" means
all information (i) related to the Project that the Parties may exchange under this
Agreement for the purpose stated herein or (ii) that, although not related to such
purpose, is nevertheless disclosed as a result of the Parties' discussions in that
regard, and that should reasonably have been understood by the receiving Party
("Recipient"), because of legends or other markings, the circumstances of
disclosure or the nature of the infonnation itself, to be proprietary and
confidential to the disclosing Party ("Owner"), an Affiliate of the Owner or to a
third party. Proprietary Information may be disclosed in written or other tangible
form (including on magnetic media) or by oral, visual or other means. The term
"Affiliate" means any person or entity directly or indirectly controlling, controlled
by, or under common control with a Party.
(b)
Proprietary Information shall be used by the Recipient only in the
performance contemplated by this Agreement and shall not be disclosed to any
other person, firm, corporation or partnership or used for any other purpose than
that contemplated by this Agreement without the prior written consent of the
Owner. Recipient shall promptly return Proprietary Information to the Owner in
the event of termination of this Agreement except as otherwise provided for in
sub-clause (f) hereof.
(c)
To protect the Owner's Proprietary Information from unauthorized use or
disclosure, Recipient shall use the same degree of care that it uses to prevent
unauthorized use or disclosure of its own proprietary or confidential information,
data or drawings of like importance, but in no event shall the Recipient use less
than a reasonable degree of care.
(d)
The obligation to protect Proprietary Information as set forth
Agreement, shall not apply to any of the following:
(i)
10
this
Information that is known to the Recipient without restriction
when received, or thereafter is developed independently by the
Recipient; or
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----------
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(ii)
Infonnation that was obtained by· Recipient from a source other
than the Owner through no breach of confidence by the Recipient;
or
(iii)
Infonnation that was in the public domain when received, or
thereafter enters the public domain through no fault of the
Recipient; or
(iv)
Infonnation that was disclosed by the Owner to a third party
without restriction.
(e)
ShawnTech hereby agrees that PCS may disclose ShawnTech's
Proprietary Infonnation to Customer. ShawnTech and Associates shall explicitly
identify any such Proprietary Information in order that pes can identify for the
Customer such Proprietary Infonnation as proprietary and PCS shall request that
Customer's use of any such ShawnTech Proprietary Infonnation be restricted to
use in reviewing and evaluating PCS's Project proposal as contemplated by this
Agreement.
o
(f)
Each Party's obligations hereunder concerning Proprietary Information
received from the other Party shall continue for a period of three (3) years after
receipt, notwithstanding any earlier expiration or tennination of this Agreement.
Upon expiration or tennination of this Agreement, each Party shall cease use of
Proprietary Infonnation received from the other Party, and shall destroy all such
Proprietary Information, induding copies thereof, then in its possession or
control, promptly furnishing the Owner with written certification of such
destruction. Alternatively, at the request of the Owner, the Recipient shall return
all such Proprietary information and copies to the Owner. The rights and
obligations of the Parties under this Paragraph 6 shall survive any such return or
destruction of Proprietary Infonnation.
(g)
The Parties agree that, in the event of a breach or tlrreatened breach of the
tenns of Paragraph 6, the Owner shall be entitled to seek an injunction or other
equitable relief prohibiting any such breach, without the necessity of posting a
bond. Any such relief shall be in addition to and not in lieu of any appropriate
relief in the way of money damages. The Parties acknowledge that Proprietary
Information is valuable and unique and that unauthorized use or disclosure in
breach ofthis Paragraph 6 could result in irreparable injury to the Owner.
All Proprietary Information received hereunder shan remain the property
of the Owner. Nothing contained in this Agreement, nor any disclosure hereunder,
shall be construed as a grant of any right or license, express or implied, under any
patent, copyright or other intellectual property right of the O~er.
(h)
•
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7.
Each Party will be solely responsible for liability arising out of its own acts or
omissions occurring during the performance of its work under this Agreement.
Each Party shall indemnify, defend and hold harmless the other from all demands,
damages, liabilities, costs and expenses (including reasonable attorney's fees),
judgments, settlements, and penalties of every kind arising out of its performance
or non-perfonnance under the Agreement, including, without ]imitation, damages
for personal injury or death or loss or damage to property due, or claimed to be
due, to the negligence or willful misconduct of Indemnifying Party. The
indemnified Party may elect to participate in the defense of any suit, claim, or
demand by employing attorneys at its own expense, without waiving the
indemnifying Party's obligations to indemnify, defend, or hold harmless.· The
indemnifying Party shall not settle or compromise any claim, suit, or action or
consent to entry of judgment without the prior written consent of the indemnified
Party and without an unconditional release of all liability by each claimant or
plaintiff to the indemnified Party. This provision shall not be construed to mean
that the Parties are precluded from resolving a claim against each other.
8.
o
INDEMNIFICATION
TERMINATION
8.1
This Agreement, and all rights and obligations of each Party hereunder,
shall tenninate upon the happening of any of the following:
(a)
Cancellation of the Project or the RFP by the Customer, or cancellation or
deletion by the Customer of all or substantially all of the scope of work under the
Project allocated to ShawnTech under Exhibit A of this Agreement;
(b)
The Customer's award of a prime contract for the Project to an entity other
than pes;
(c)
The Parties' execution of a subcontract for ShawnTech to perfonn the
work allocated to Shawn Tech as provided for in Exhibit A;
(d)
Mutual agreement of the Parties to tenninate this Agreement.
8.2
Either Party may terminate this Agreement, effective immediately, without
liability for said termination, upon written notice to the other Party, if any of the
following events occur:
(a)
The other files a voluntary petition in bankruptcy;
(b)
The other is adjudged bankrupt;
(c)
A court assumes jurisdiction of the assets of the other under a federal
reorganization act;
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. (d)
A trustee or receiver is appointed by a court for all or a substantial portion
of the assets of the other;
(e)
The other becomes insolvent or suspends its business;
(f)
The other makes an assigrunent of its assets for the benefit of its creditors,
except as required in the ordinary course of business; or
(g)
The identity of the other's business is materially changed by sale of its
business, transfer of control of its outstanding stock, merger or otherwise.
8.3
Either Party may tenninate this Agreement for a material breach or default
of any of the tenns, conditions or covenants of this Agreement by the other,
provided that such tennination may be made only following the expiration of a
thirty (30) day period during which the other party has failed to cure such breach
after having been given written notice of such breach. The Parties agree that
notwithstanding any other tenns and conditions of this Agreement including
Exhibit A, if, at any time, and as detennined in the sole discretion of PCS,
circumstances (for example, due, but not limited, to the availability of more
efficient technologies or closing of state correctional institution(s)) allow for the
reduction of the system administrator workforce provided by ShawnTech (e.g.,
technicians, administrators and other personnel), such workforce reduction shall
not constitute a breach or default of this Agreement nor give rise to a claim for
liability against PCS.
o
9.
PUBLICITY
Any news release (including communication of any sort with the press whether
direct or indirect, written or oral), public announcement or advertisement to be
released in connection with this Agreement and the subject matter hereunder shall
have the written approval of both Parties prior to release.
10.
EFFECTIVE DATE
This Agreement shaH be binding and effective, and the term of this Agreement
shall commence, as of the Effective Date specified in the first paragraph above,
upon signature by both Parties.
11.
ASSIGNMENT
ShawnTech shall not assign, delegate or otherwise transfer this Agreement, or its
rights and obligations hereunder, in whole or in part, without the prior written
consent of pes, which shall not be unreasonably withheld.
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- - - - - - - - - - -- - - - - - - - - - - -
12.
NOTICES
All notices required or pennitted to be given hereunder shall be in writing and be
deemed effective (a) upon personal delivery, (b) on the calendar day following the
date of confinned transmission of telex, telegram, or electronic mail, or (c) upon
receipt if sent by registered, certified or express mail to the Parties addressed as
follows:
CD
If to PCS:
Public Communications Services, Inc.
11859 Wilshire Boulevard
Suite 600
Los Angeles, CA 90025
Attn: Joe Pekarovic
With contemporaneous copy to:
Public Communications Services, Inc.
11859 Wilshire Boulevard
Suite 600
Los Angeles, CA 90025
Attn: Tommy Joe
If to ShawnTech:
ShawnTech Communications, Inc.
One ASET Centre, Suite 102
Dayton International Airport
Vandalia, OH 45377
Attn: Jesse Jemison
Either Party may change the address or addressee set forth above at any time or
times, by written notice to the other Party in accordance with this provision.
13.
ENTIRE AGREEMENT
This Agreement, including exhibits hereto and other documents incorporated
herein by reference, contains the entire agreement between PCS and ShawnTech
concerning the subject matter hereof, and supersedes any prior or
contemporaneous agreements, understandings or communications concerning the
subject matter hereof. No modification or amendment of this Agreement will be
effective unless it is in writing and signed by the authorized representatives of
each Party.
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•
IN WITNESS WHEREOF, the Parties have caused this Agreement to be signed,
in duplicate originals, by their duly authorized representatives, on the date(s) set forth
below.
ShawnTech Communications, Inc.
Public Communications Services, Inc.
By:
'
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J'U."--BJ~
Name:
Title:
Date:
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P.
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PJ..J(OJ\-C,\.1 L
~i3--lL~
Title:
%. \ D . () S-
Date:
•
•
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M~L Directo~
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It);
EXHIBIT A
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STATEMENT OF WORK
In connection with the Project, ShawnTech will perform the following Statement of
Work ("SOW") as a subcontractor to PCS for the Project, in compliance with all
applicable requirements of the Prime Contract and the requirements of the State of
Missouri Department of Corrections ("MODOC").
I. Introduction
This SOW sets forth ShawnTech's roles and responsibilities to provide, install and
maintain Cisco Routers and associated equipment and materials as well as other hardware
and software associated with a debit application, as a subcontractor in support of PCS's
Prime Contract for the Project. This SOW sets forth the minimum standards and levels
of service that ShawnTech will provide.
II. Personnel
A. ShawnTech will provide three (3) full time, qualified technicians (individually, a
o
"Technician" and collectively, the "Technicians") physically located in the State of
Missouri to maintain and service al1 related inmate telephone, cal1 recording and call
processing equipment as specified in this Section. The Technicians will be fully
dedicated to the Project and may not be used for any other project without the prior
written consent of PCS. The Technicians are to be geographically located in such a
manner to minimize travel time and must meet or exceed the mean time to repair
(MTTR) as defined in Section V. In the case of a Technician's unavailability,
ShawnTech shall have and maintain a contingency plan whereby technical support will
be dispatched from its home office or another maintenance provider through subcontract
arrangements. All Technicians will be required to pass and maintain an acceptable
criminal history background check and drug testing as required by MODOC andlor PCS.
B. ShawnTech understands and agrees that all service and installation personnel,
including, but not limited to, the Technicians, at the sole option of MODOC, will be
subject to security checks and will be required to be accompanied by MODOC staffwhile
on MODOC facility grounds. MODOC shall have the right to refuse entry to any
ShawnTech personnel for security reasons. Should any of Shawntech's personnel be
refused entry, PCS will not be liable to ShawnTech for any loss, damage or injury
resulting there from.
•
C. ShawnTech agrees to utilize only contractors/vendors approved by PCS to perform or
complete any installation or maintenance activity in order to meet the time requirements as
set by PCS andlor MODOC. Any and all use of subcontractors must be reviewed and
approved by PCS prior to hiring. ShawnTech shall all take necessary steps to minimize
employee turnover throughout the term of the Prime Contract. Shawn Tech agrees to
PCS Teaming Agreement sent 080805
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consult PCS regarding ShawnTech's hiring process for the Technicians and other
employees or subcontractors providing the services in this SOW, all of whom shall be
subj ect to PCS' s prior approval.
D. ShawnTech will provide to pes and MODOC a current list of all service and
installation personnel, including, but not limited to the Technicians, who will be entering
any MODOC facility. The list must be kept current, with MODOC and PCS being
notified of any changes within twenty-four (24) hours and at least forty-eight (48) hours
prior to entry of any new persOJIDel at any MODOC facility.
E. ShawnTech will provide and maintain personnel escalation plans detailing
responsible parties and escalation intervals as approved by PCS and as provided for in the
Prime Contract.
F. ShawnTech personnel working on the Project shall adhere to the State of Missouri's
and/or MODOC's drug testing policy. This policy is subject to change by the State of
Missouri andlor MODOC. It is Shawn Tech 's responsibility to ensure compliance with the
current policies.
III. Equipment Support
A. ShawnTech will provide installation and maintenance support for the Radical Systems
and their associated routers, modems, administrative workstations and phones (each a
"System") installed at each of the MODOC facilities.
B. ShawnTech shall prepare an inventory listing each System, its components and
associated devices. The inventory listing shall be compiled for each MODOC facility and
will be adjusted every thirty (30) days to reflect any moves, adds and changes.
ShawnTech will supply pes with serial numbers of all Systems and their associated
routers, modems, administrative workstations and phones. As new components or items
are installed and old components are replaced, Shawn Tech will supply PCS with the new
serial number and the old serial number being replaced. This report will be provided to
PCS on the first business day of each week.
C. ShawnTech will install and maintain the following equipment at MODOC facilities:
(i)
Maintain the 1500 new inmate phones to be installed pursuant to the Prime
Contract. If ShawnTech personnel will be required to install the new phones,
then the fees in section VI item C in Exhibit A - "Statement of Work" would be
applicable.
(ii)
In those areas/cases where a portable or "movable" inmate telephone is required
an inmate phone mounted on a heavy gage steel pedestal on a roller base cart
will be installed.
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(iii) Spare parts for inmate telephones including confidencer handsets, keypads with
volume control and hookswitches.
(iv) Spare parts for any inmate enclosures that currently exist and as required by
MODOC.
(v)
Maintain existing inside wiring at each MODOC facility from the entrance
demarc to the inmate telephones.
(vi) Maintain existing telephone and Data connection jacks.
(vii) Maintain portable inmate telephones.
(viii) Maintain inmate telephone window cards providing bilingual (English and
Spanish) dialing instructions along with a call monitoring and/or recording
warning statement.
o
In addition, ShawnTech will maintain the following items for all MODOC facilities:
intelligent hub connecting the administrative workstations and printers to the site CPU.
The hub shall provide hub~level and port-level security features such as intruder
prevention, audio port disabling, network management alarm, eavesdropping protection,
assigned port access, and password protection.
IV. Maintenance, Coverage, & Mean Time To Repair
A. ShawnTech personnel, inlcuding, but not limited to the Technicians, will be available
seven (7) days a week, twenty~four (24) hours a day, three hundred and sixty-five (365)
days a year. ShawnTech shall provide PCS with the on call Technicians and their contact
information at the beginning of each week. ShawnTech will ensure that the Technicians
maintain adequate vehicles and tools, including, but not limited to, computer, pagers and
email access/addresses in order to perform the maintenance and installation activities
required by this SOW. The Technicians will be located in Missouri and will have
immediate access to stock of sufficient quantity of parts and materials to service and
maintain the System and related materials. Any and all repair parts or equipment
installed on the instruments or locations will be new and/or used in good operating
condition which meet the manufacturer's specifications and will become the property of
PCS upon installation. Technicians are also responsible for participating in the resolution
and reporting of network and equipment issues.
B. "Major Emergency" (Priority 1) troubles are defined as the following:
•
(i)
A failure of 50% or more of the inmate telephones in one area within a
MODOC facility.
(ii)
ShawnTech is to respond to all Major Emergency trouble reports within one (1)
hour of notification from PCS or the MODOC facility. Notification is defined
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as written or verbal communication to ShawnTech personnel of a System or
network issue.
(iii) ShawnTech must contact the MODOC facility with the remote testing results
(or update of the testing process) within two (2) hours of the initial trouble
report (if the System is suitably equipped for such testing). Otherwise, within
two (2) hours of the original notification from PCS or MODOC facility,
ShawnTech must notify the Modoc facility contact that a Technician has been
dispatched and must provide the estimated time of arrival.
(iv) Should the problem not be resolved via remote access and confirmation
obtained from the MODOC facility, ShawnTech must have a Technician
suitably equipped for the installed System on site at the MODOC facility within
four (4) hours from the time of the initial trouble report.
(v)
ShawnTech is to use commercially reasonable efforts to repair the System(s) to
bring it to normal operating status within eight (8) hours of the initial trouble
report.
(vi) At anytime that a Major Emergency is unlikely to be resolved within the first
four (4) hours following notification, ShawnTech is to notify PCS's designated
contact person(s) within the first four (4) hours of the trouble report.
ShawnTech is then to provide PCS's designated contacts with an updated status
report every two hours until the trouble has been resolved and is confirmed by
the MODOC facility.
C. "Routine Service" (Priority 2) troubles are defined as the following: A System failure
or problem other than a Major Emergency.
(i)
ShawnTech shall respond to all Routine Service trouble reports within four (4)
hours of notification by PCS or the MODOC facility through remote testing or
"Notification" shall mean written or verbal communication to
access.
ShawnTech personnel of a System or network issue by PCS or MODOC.
Records of remote testing to comply with this requirement must be made
available to PCS and/or MODOC upon request.
(ii)
ShawnTech must contact the MODOC facility with the remote testing results
(or update of the testing process) within six (6) hours of the initial trouble report
(if the System is suitably equipped for such testing). Otherwise, within six (6)
hours of the original notification by pes or MODOC, ShawnTech must notify
the MODOC facility that a Technician has been dispatched and must provide
the estimated time of arrival.
(iii) Should a problem not be resolved via remote access and or resolution
confirmation is not obtained from the MODOC facility, ShawnTech must have
a qualified Technician suitably equipped for the installed System, on site at the
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MODOC facility within twelve (12) business hours from the time of the initial
notification. Business hours are defined as 8:00 a.m. to 5:00 p.m., Monday
through Friday.
CD
(iv) ShawnTech is to use commercially reasonable efforts to return the System(s) to
normal operating status within twenty-four (24) business hours of the initial
notification.
(v)
At anytime that a Routine Service trouble is unlikely to be resolved within the
first sixteen (16) business hours after notification, ShawnTech is to notify PCS's
designated contacts within such sixteen (16) business hour period. ShawnTech
is then to provide PCS with an updated status report every four (4) business
hours until the trouble has been resolved and resolution is confirmed by
MODOC.
D. ShawnTech will provide and maintain a trouble reporting and dispatch center
telephone number staffed/answered 24 hours per day, 7 days a week, 365 days each year.
ShawnTech shall monitor and report any/all trouble reports received via an online ticket
tracking system. All trouble reports must be kept on file for at least a one year period
from the date of resolution. Reports should be archived for the term of the Prime
Contract.
E. ShawnTech agrees that a trouble response is defined as initially a Technician's
attempt to remotely access and test those sites or equipment that have the capability,
followed up with a call to the MODOC facility with a status report. Then, if unresolved
or needing further resolution confirmation advising the MODOC facility that a
Technician properly equipped has been dispatched and the Technician's estimated time
of arrival at the MODOC facility.
V. Reporting Requirements
A. ShawnTech will provide PCS with weekly reports outlining the previous weeks
activities and status on any known pending items/issues. This report shall include a list
of all trouble reports ShawnTech received or pending from the previous week, MODOC
facility name, date received, status, date resolved if applicable and corrective actions
taken to resolve. This weekly report is report is due to PCS no later than 2:00 PM EDT
on the first business day of each week.
B. ShawnTech will provide a weekly "Look Ahead" report outlining all the known
pending and/or underway activities per facility, the current schedule of activities that are
to be completed/performed. This weekly report is due to PCS no later than 12:00 PM
EDT on the second business day of each week.
CJ)
C. ShawnTech will provide PCS with monthly reports outlining the previous month's
activities and status on any known pending itemslissues. This report shall include a list
of all trouble reports ShawnTech received or pending from the previous month, facility
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name, date/time received, date/time resolved (if applicable), "downtime" (system
inaccessible or inoperable), status, and corrective actions taken to resolve. It is also
desirable that the report provides a cumulative monthly "downtime" for each facility with
a reported trouble and a cumulative total for all MODOC facilities. This monthly report is
due to PCS no later than 2:00 PM EDT on the first business day of each month for the
previous month.
D. ShawnTech will provide a monthly preventative maintenance report to PCS in form
and content approved by PCS.
VI. Contract Costs
A. During each twelve month period of the Prime Contract, PCS will pay ShawnTech an
annual contract amount as set forth below, which will be billed and paid quarterly:
Year 1:
Year 2:
Year 3:
Year 4:
Year 5:
o
$ 422,000
$ 422,000
$ 422,000
$ 422,000
$ 422,000
PCS and ShawnTech shall review the above pricing table and adjust these cost based
on mutual understanding and agreement during the following timeframes;
1. Six months after equipment installation.
2. 30 days prior to the contract anniversary date to determine CPI (Consumer Price
Index) increases/decreases.
B. Installation of new additional phones: $100.00 per phone.
Router and Modem Installation: $200.00 per site
C. Weekly 2 man crew for implementation for one Level 3 and one Levell Technician,
if requested by PCS, will cost $7,000 weekly, which is all inclusive of all travel and
personnel costs, but not including hardware. If single Level 3 Technician is requested by
PCS to assist in installation of call control/recording equipment ShawnTech will provide
a level 3 Technician at the rate of $5,000 per week, inclusive of travel and personnel
costs, but not including hardware.
D. If over the course of the Prime Contract any of the Technicians leave ShawnTech, a
suitable replacement will be hired as quickly as possible. ShawnTech and PCS will
mutually agree upon his/her wage. The new hire wage will be dependent upon
qualifications and experience and location. The parties agree that if the salary rate for the
new hire exceeds his/her predecessor, ShawnTech will change the annual maintenance
pricing proportionately. Any vacant position will be supported by other ShawnTech
personnel at no additional cost to pes until a replacement is hired.
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CD
E. The costs set forth in this Section VI are all inclusive. There shall be no additional
charges for the maintenance work outside of normal business hours including nights,
weekends and holidays. There shall be no additional charges for travel to or from
MODOC facilities. There shall be no cost of living adjustments in addition to the annual
increases detailed above. There shall be no additional charges for insurance, any
applicable or requested drug testing, back ground checks, computers, cellular phones,
telephone usage, housing costs, and vehicle costs.
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• •• •
Huber & Associates, Inc.
1400 Edgewood Drive
Jefferson City, MQ 65109
TEL: 573~34-5000
FAX: 573~34-5500
www.teamhuber.com
July 28,2005
Mr. Joe Pekarovic
PCS Corporation
11859 Wilshire Blvd., Suite 600
Los Angeles, CA 90025
Dear Joe:
Huber & Associates, Inco is excited to have this opportunity to work with PCS Corporation to
implement a new Inmate Phone System for the Missouri Department of Corrections. Over the
years, we have grown our business based on a strong commitment to customer satisfaction,
and we are looking forward to partnering with a company that is also committed to taking care
of its customers.
For most of the twenty years that Huber & Associates has been in business, we have worked
with the Department of Corrections. Through this experience, we have learned that earning a
high level of customer satisfaction requires that we understand DOC's environment, provide
excellent customer service, and always deliver on our promises.
We see that PCS has the same outstanding commitment to your customer:
.:. You have taken the time to really get to know DOC's environment by touring sites.
interviewing key personnel, and studying how the current systems are
implemented. PCS has also studied the Phone System and its interconnections
and dependencies on other systems at Corrections, such as OPII, the Inmate
Banking System, and the Canteen System .
•:. You have shown commitment to customer service by designing a solution that
includes Pin and Debit Administration, provided on a local basis with staff who are
familiar with the DOC systems and DOC personnel. The PCS solution also
includes interfacing with the Canteen system so inmates can utilize the Phone
System for PIN and debit administration in a way they are familiar. Data accuracy
is ensured because information is transferred electronically instead of being rekeyed .
•:. You have demonstrated your commitment to deliver on promises by designing a
system that includes the implementation of debit calling. You have implemented
debit in many of your instailations, and plan to have this same function available at
DOC almost immediately upon installation of the new PCS phone equipment. With
interfaces to the Canteen System, pes will be able to provide automated, accurate
transfer of inmate funds at DOC.
CD
o
••• •
Huber & Associates, Inc.
1400 Edgewood Drive
Jefferson City, MO 65109
TEL: 573-634-5000
FAX: 573-634-5500
www.teamhuber.com
Huber & Associates is proud to partner with PCS and looks forward to working with you to
support the new PCS Inmate Phone System at DOC.
Sincerely,
~~c
Huber & Associates, Inc.
CD
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TEAMING AGREEMENT
This Teaming Agreement ("Agreement"), is made and entered into as of August
1, 2005 ("Effective Date"), by and between Public Communications Services, Inc., a
California corporation, with offices located at 11859 Wilshire Boulevard, Los Angeles,
CA 90025 ("PCS") and Huber and Associates, Inc., a Missouri corporation, with its
main office located at 1400 Edgewood, Jefferson City, Missouri ("Huber"). PCS and
Huber are sometime~ each referred to in this Agreement as a "Party" and, collectively, as
the "Parties."
WHEREAS, the Parties mutually desire to exclusively team together their
respective complementary technological and other capabilities relative to a proposal to be
submitted by PCS to the Missouri Department of Corrections ("Customer") in response to
the Customer's Request For Proposal ("RFP") issued June 23, 2005, for Inmate
Telephone Services for the state of Missouri Department of Corrections ("Project" or
"MODOCS").
NOW THEREFORE, in consideration of these premises, the mutual covenants
and undertakings contained in this Agreement, and other good and valuable
consideration, the Parties agree as follows:
1.
(It
TEAMING ACTIVITIES
(a)
With the assistance of Huber, PCS will prepare and submit a proposal to
the Customer for the Project. PCS will be identified in the proposal as the
proposed prime contractor for the Project. Huber will be identified in the
proposal as a proposed subcontractor to PCS responsible for the scope of work
associated with the Project as generally described in Exhibit A attached to this
Agreement and incorporated herein by this reference, and for the price(s) and/or
fee(s) set forth in Exhibit A.
(b)
Huber shall provide PCS with all reasonable assistance in the development
and preparation of any proposal(s) that may be required, including any best and
final offer(s). PCS shall have sole discretion over and responsibility for the
written content of any integrated proposaJ(s). PCS will include appropriate credit
in its proposal(s) relative to the areas of contribution furnished by Huber. In its
sole discretion, PCS shall determine all aspects of the proposal, including hut not
limited to meeting the substantive requirements of the RFP, commissions and
terms and conditions it will propose to Customer for the Project.
•
(c)
Both Parties will make available their respective management and
technical personnel as may be reasonably requested during the conduct of any
discussions and negotiations with the Customer concerning the award of a prime
contract for the Project to pes .
(d)
Each Party hereby authorizes the other Party to use any information, data
or drawings provided hereunder consistent with Paragraph 6, solely for the
050728 HuberTeamAgvl.doc
o
express purpose of developing and presenting the Project proposal and obtaining a
prime contract award to pes for the Project.
2.
ALLOCATION OF COSTS
Each Party wi11 be responsible for and bear the cost of its own efforts in the
preparation and support of its portion of the proposal requirements and other
responsibilities set forth in this Agreement.
3.
INDEPENDENT CONTRACTORS
This Agreement is not intended to constitute, create, give effect or otherwise
establish a joint venture, partnership, principal-agent or any other relationship of
any kind, other than that of independent contractors and the rights and obligations
of the Parties shall be only those expressly set forth herein. At all times pes and
Huber shall remain independent contractors, each responsible for its own
employees. Neither Party assumes responsibility to the other for costs, expenses,
risks and liabilities arising out of the efforts of the other Party under this
Agreement.
4.
o
TEAMING AGREEMENT
Nothing contained in this Agreement shall be deemed to restrict either Party from
quoting, offering to sell or selling to others any items or services that it may
regularly offer for sale or license even though such items or services may be
included in the RFP or the Project; provided, however, Huber agrees not to
directly or in conjunction with a third party compete with PCS in colUlection with
its RFP proposal or the Project. Notwithstanding the nature of the Parties'
relationship under this Agreement, the Parties do not intend to prejudice the
Customer in any way with respect to any action that it may take in procuring
goods or services on the basis of competitive proposals or the awarding of
contracts on a split or other type basis.
5.
SUBCONTRACT
In the event PCS is awarded a prime contract for the Project as a result of the
proposal contemplated by this Agreement, and this Agreement has not been
previously tenninated pursuant to the applicable provisions hereof, pes and
Huber will enter into good faith negotiations with the intention of entering into a
subcontract consistent with this Agreement and the Project, including Exhibit A.
6.
•
PROPRIETARY INFORMATION
If in the course of performing this Agreement, either Party discloses any
proprietary or confidential infonnation to the other Party, such disclosure shall be
governed by the fonowing provisions:
0:50728 HuberTeamAgv I.doc
2
o
(a)
For purposes of this Agreement, the term "Proprietary Information" means
all information (i) related to the Project that the Parties may exchange under this
Agreement for the purpose stated herein or (ii) that, although not related to such
purpose, is nevertheless disclosed as a result of the Parties' discussions in that
regard, and that should reasonably have been understood by the receiving Party
("Recipient"), because of legends or other markings, the circumstances of
disclosure or the nature of the information itself, to be proprietary and
confidential to the disclosing Party ("Owner"), an Affiliate of the Owner or to a
third party. Proprietary Information may be disclosed in written or other tangible
form (including on magnetic media) or by oral, visual or other means. The term
"Affiliate" means any person or entity directly or indirectly controlling, controlled
by, or under conunon control with a Party.
(b)
Proprietary Information shall be used by the Recipient only in the
performance contemplated by this Agreement and shall not be disclosed to any
other person, firm, corporation or partnership or used for any other purpose than
that contemplated by this Agreement without the prior written consent of the
Owner. Recipient shall promptly return Proprietary Information to the Owner in
the event of termination of this Agreement except as otherwise provided for in
sub-clause (f) hereof.
o
(c)
To protect the Owner's Proprietary Information from unauthorized use or
disclosure, Recipient shall use the same degree of care that it uses to prevent
unauthorized use or disclosure of its own proprietary or confidential information,
data or drawings of like importance, but in no event shall the Recipient use less
than a reasonable degree of care.
(d)
The obligation to protect Proprietary Information as set forth
Agreement, shall not apply to any of the following:
•
10
this
(i)
Information that is known to the Recipient without restriction
when received, or thereafter is developed independently by the
Recipient; or
(ii)
Information that was obtained by Recipient from a source other
than the Owner through no breach of confidence by the Recipient;
or
(iii)
Information that was in the public domain when received, or
thereafter enters the public domain through no fault of the
Recipient; or
(iv)
Information that was disclosed by the Owner to a third party
without restriction .
050728 HuberTeamAgvl.doc
3
----------------
o
(e)
Huber hereby agrees that PCS may disclose Huber's Proprietary
Information to Customer. Huber and Associates shall explicitly identify any such
Proprietary Information in order that PCS can identify for the Customer such
Proprietary Information as proprietary and PCS shaH request that Customer's use
of any such Huber Proprietary Information be restricted to use in reviewing and
evaluating PCS's Project proposal as contemplated by this Agreement.
•
(f)
Each Party's obligations hereunder concerning Proprietary Information
received from the other Party shall continue for a period of three (3) years after
receipt, notwithstanding any earlier expiration or termination of this Agreement.
Upon expiration or termination of this Agreement, each Party shall cease use of
Proprietary Information received from the other Party, and shall destroy all such
Proprietary Information, including copies thereof, then in its possession or
control, promptly furnishing the Owner with written certification of such
destruction. Alternatively, at the request of the Owner, the Recipient shall return
all such Proprietary information and copies to the Owner. The rights and
obligations of the Parties under this Paragraph 6 shall survive any such return or
destruction of Proprietary Information.
(g)
The Parties agree that, in the event of a breach or threatened breach of the
terms of Paragraph 6, the Owner shall be entitled to seek an injunction or other
equitable relief prohibiting any such breach, without the necessity of posting a
bond. Any such relief shall be in addition to and not in lieu of any appropriate
relief in the way of money damages. The Parties acknowledge that Proprietary
Information is valuable and unique and that unauthorized use or disclosure in
breach of this Paragraph 6 could result in irreparable injury to the Owner.
o
(h)
All Proprietary Information received hereunder shall remain the property
of the Owner. Nothing contained in this Agreement, nor any disclosure hereunder,
shall be construed as a grant of any right or license, express or implied, under any
patent, copyright or other intellectual property right of the Owner.
7.
INDEMNIFICATION
Each Party will be solely responsible for liability arising out of its own acts or
omissions occurring during the performance of its work under this Agreement.
Each Party shall indemnify, defend and hold harmless the other from all demands,
damages, liabilities, costs and expenses (including reasonable attorney's fees),
judgments, settlements, and penalties of every kind arising out of its performance
or non-performance under the Agreement, including, without limitation, damages
for personal injury or death or loss or damage to property due, or claimed to be
due, to the negligence or willful misconduct of Indemnifying Party. The
indemnified Party may elect to participate in the defense of any suit, claim, or
demand by employing attorneys at its own expense, without waiving the
indemnifying Party's obligations to indemnify, defend, or hold harmless. The
indemnifying Party shall not settle or compromise any claim, suit, or action or
050728 HuberTeamAgv I.doc
4
o
consent to entry of judgment without the prior written consent of the indemnified
Party and without an unconditional release of all liability by each claimant or
plaintiff to the indemnified Party. This provision shall not be construed to mean
that the Parties are precluded from resolving a claim against each other.
8.
TERMINATION
8.1
This Agreement, and all rights and obligations of each Party hereunder,
shall terminate upon the happening of any of the following:
(a)
Cancellation of the Project or the RFP by the Customer;
The Customer's award ofa prime contract for the Project to an entity other
than PCS;
(b)
(c)
The Parties' execution of a subcontract for Huber to perform the work
allocated to Huber as provided for in Exhibit A;
(d)
o
•
Mutual agreement of the Parties to terminate this Agreement.
8.2
Either Party may terminate this Agreement, effective immediately, without
liability for said termination, upon written notice to the other Party, if any of the
following events occur:
(a)
The other files a voluntary petition in bankruptcy;
(b)
The other is adjudged bankrupt;
(c)
A court assumes jurisdiction of the assets of the other under a federal
reorganization act;
(d)
A trustee or receiver is appointed by a court for all or a substantial portion
of the assets of the other;
(e)
The other becomes insolvent or suspends its business;
(f)
The other makes an assignment of its assets for the benefit of its creditors,
except as required in the ordinary course of business; or
(g)
The identity of the other's business is materially changed by sale of its
business, transfer of control of its outstanding stock, merger or otherwise.
8.3
Either Party may terminate this Agreement for a material breach or default
of any of the terms, conditions or covenants of this Agreement by the other,
provided that such termination may be made only following the expiration of a
050728 HuberTeamAgv I.doc
5
thirty (30) day period during which the other party has failed to cure such breach
after having been given written notice of such breach.
o
9.
PUBLICITY
Any news release (including communication of any sort with the press whether
direct or indirect, written or oral), public announcement or advertisement to be
released in connection with this Agreement and the subject matter hereunder shall
have the written approval of both Parties prior to release.
10.
EFFECTIVE DATE
This Agreement shaH be binding and effective, and the tenn of this Agreement
shall commence, as of the Effective Date specified in the first paragraph above,
upon signature by both Parties.
11.
ASSIGNMENT
Neither Party shall assign, delegate or otherwise transfer this Agreement, or its
rights and obligations hereunder, in whole or in part, without the prior written
consent of the other Party, which shall not be unreasonably withheld.
o
•
12.
NOTICES
All notices required or permitted to be given hereunder shall be in writing and be
deemed effective (a) upon personal delivery, (b) on the calendar day following the
date of confinned transmission of telex, telegram, or electronic mail, or (c) upon
receipt if sent by registered, certified or express mail to the Parties addressed as
follows:
If to pes:
Public Communications Services, Inc.
11859 Wilshire Boulevard
Suite 600
Los Angeles, CA 90025
Attn: Joe Pekarovic
With contemporaneous copy to:
Public Communications Services, Inc.
11859 Wilshire Boulevard
Suite 600
Los Angeles, CA 90025
Attn: Tommy Joe
050728 HuberTeamAgvl.doc
6
If to Huber:
Huber and Associates, Inc.
1400 Edgewood
Jefferson City, MO 65109
Attn: Elizabeth Huber
Either Party may change the address or addressee set forth above at any time or
times, by written notice to the other Party in accordance with this provision.
13.
ENTIRE AGREEMENT
This Agreement, including exhibits hereto and other documents incorporated
herein by refereqce, contains the entire agreement between PCS and Huber
concerning the subject matter hereof, and supersedes any prior or
contemporaneous agreements, understandings or communications concerning the
subject matter hereof. No modification or amendment of this Agreement will be
effective unless it is in writing and signed by the authorized representatives of
each Party.
IN WITNESS WHEREOF, the Parties have caused this Agreement to be signed,
in duplicate originals, by their duly authorized representatives, on the date(s) set forth
below.
Public Communications Services, Inc.
Huber and Associates, Inc.
BY:4-~~
By.tpdlAL~
Name:
Name: Elizabeth Huber
~!¥~ ~A-i'-mJ \.L
Title: _-=-V--...:,P:.....-._d_~_b-S
_ __
Date:
<g _..../
Title: _(J_J_~_(:....-_ _ __
·.200 5
050728 HuberTeamAgvLdoc
Date:
7
--,.P:L.--~--=3=---_;2cJ_·_O_.s__
------------------------
8
••• •
--- -----
Huber & Associates
PIN & Debit Administration Services
for Missouri Department of Corrections
Exhibit A
Statement of Work
Client:
Public Communications Services (PCS)
Project Description:
Huber & Associates, Inc., will contract with PCS to provide personal identification
number (PIN) management services for Department of Corrections' facilities
throughout the State of Missouri. Our PIN management services will include the
responsibilities and tasks outlined in this statement of work.
Background/Benefit Information:
o
Huber & Associates has been a strategic technical solutions partner for the State of
Missouri for almost 20 years. We have extensive experience with the Missouri
Department of Corrections (DOC) and provide numerous customized 1fT services for
the agency. For example, Huber & Associates has written and continues to maintain
the Institution's Canteen Point-of-Sale application which automatically debits inmates'
accounts. And, we support DOC's banking system and provide electronic information
about inmate accounts to third-party vendors.
The Canteen Point-of Sale system is an integral part to the collection and transfer of
PIN information, and it will also be an essential component to debit system
implementation. Currently, inmates "purchase" their unique PIN numbers through the
canteen system. These PIN numbers are captured on DOC's computer systems and
transmitted nightly and several times during each day to the current phone system
vendor. This process has worked well for the last several years and has provided
convenience to the inmates, reduced the case worker workload dealing with inmate
phone issues, and has ensured accuracy of data by avoiding redundant data entry.
The process of obtaining the PINS via the canteen system has worked so well, in fact,
that the Agency intends to implement the debit system via the canteen system, too.
•
Huber & Associates has helped provide PIN administration services for the Missouri
DOC for the past five years. During this period, we have implemented a number of
time & resource saving tools that have allowed us to not only meet the requirements of
the contract, but also exceed requirements in a number of areas. For example, we
have written special software to list and electronically transport PIN changes, inmate
Huber & Associates, Inc.
•
PIN & Debit Administration Services
for Missouri Department of Corrections
intake, releases, and movements from each correctional institution to a secure server
at Huber & Associates' headquarters in Jefferson City. This electronic transmission
software not only allows us to more quickly process the PIN information, but it greatly
reduces the amount of customer involvement needed, which benefits the Department
of Corrections, the partnering telephone service provider, and us.
Huber & Associates Responsibilities:
In support of this contract, Huber & Associates will provide a Project
Manager/Programmer who will be responsible for keeping the project on track,
managing deliverables, and raising and addressing all issues for the project. Our
Project Manager/Programmer will:
•
•
•
•
•
•
•
•
•
•
•
Establish and maintain communications with pes' point-of-contact.
Monitor project tasks, schedules, and resources against the project plan
and provide status reports to PCS' point-of-contact.
Review and administer any changes with PCS' point-of-contact.
Coordinate and manage the technical activities of all project personnel.
Help resolve project issues and escalate issues, as necessary.
Work with DOC IT Staff to ensure that PIN changes, inmate intake, release,
and movement data from each correctional institution continues to transmit
electronically to Huber & Associates
Develop and maintain new programs required to collect and transmit debit
information.
Ensure that facility space is provided at the Huber & Associates
headquarters in Jefferson City, Missouri, to house PCS' computer and phone
equipment required for PIN Administration.
Ensure that adequate disk space is available on Huber & Associates' FTP
Server to store PIN data to be retrieved by PCS.
Acquire training on phone system.
Huber & Associates will also provide a PIN Administrator to manage the PIN
database related to this contract. This PIN Administrator will:
•
•
•
•
Work at the Huber & Associates' headquarters in Jefferson City,
Missouri, and perform PIN administration functions through the use of
pes' administrative workstation connected to the same Wide Area
Network (WAN) which connects all Missouri Department of Corrections
facilities.
Ensure backup personnel is assigned and trained to take over PIN
Administration responsibilities, when required.
Be well versed on the use of PCS' PIN application software and have the
responsibility to perform the PIN Administration tasks listed below.
Page 2 of6
Huber & Associates, Inc.
•
PIN & Debit Administration Services
for Missouri Department of Corrections
Huber & Associates Tasks:
The tasks we anticipate performing are outlined below:
Programming Services:
•
•
Extract PIN and Debit information from Canteen Point-of-Sale system.
•
Transmit extracted data from Missouri Department of Corrections' server to
Huber & Associates' server.
•
Translate the captured PIN and Debit information to the format required by
PCS.
•
Maintain the developed program throughout the duration of this contract.
•
Compare, daily, the inmate location file received from the Missouri Department
of Corrections to yesterday's file to determine if an inmate has been released .
•
Transmit new PIN numbers issued throughout the day from the Intake Centers
so new inmates can make calls on the day they arrive at the facility. These PIN
files will be transmitted from the Missouri Department of Corrections' server to
Huber & Associates' server to be processed by our PIN Administrator.
•
Troubleshoot problems with electronic transmissions.
•
Work with Department of Corrections' Information Systems staff to correct any
data or technical problems.
•
Audit Missouri Department of Corrections' issuance of PINS (particularly
important when a new facility is populated.)
PIN Administration:
•
•
Process electronically transmitted PIN data.
o Daily, electronically compare data from yesterday's PIN file with current
PIN file.
o Daily, create electronic printout of released inmates and disable their
records on the pes system. (There are typically 4 - 6 pages of deletes
per day.)
Page 30f6
PIN & Debit Administration Services
for Missouri Department of Corrections
Huber & Associates, Inc.
o Daily, create electronic printout of new inmates and add these records to
the PCS system.
o Daily, create electronic printout of inmates that have moved to a new
facility and update their records on the PCS system.
o Multiple times daily, create an electronic printout of all inmates entering
the Intake Centers and add new records to pes System. (This will allow
new inmates to make phone calls upon arrival at the facility.)
•
Process phone requests from case workers at Missouri DOC institutions across
the state. (Typically, there are 15 - 20 calls per day.)
o Change offender PIN numbers.
oRe-activate / de-activate offenders.
o Research problems and com municate action with case workers (Le.
offenders are unable to complete calls successfully due to incorrect PIN,
blocked call number, etc.)
•
Process email requests from case workers at Missouri DOC institutions across
the state. (Typically, there are 10 -15 emails per day.)
o Change offender PIN numbers.
oRe-activate / de-activate offenders.
o Research problems and communicate action with case workers.
•
Process fax requests from case workers at Missouri DOC institutions across
the state. (Typically, there are 5 - 7 faxes per day.)
o Make sure offenders are showing up at the correct facility on the PCS
system.
o Make sure offenders are active / de-active on the PCS system.
o Research problems and communicate action with case workers.
•
Interface with the Programmer/Project Manager on technical issues when either
incorrect or no data is received.
Debit System Administration:
•
o
FTP to PCS a flat file Containing: Inmate #, PIN #, Date, and Purchased Phone
Units.
Institutional Training on
pes Software and Hardware:
Page 40f6
PIN & Debit Administration Services
for Missouri Department of Corrections
Huber & Associates, Inc.
•
Conduct onsite PCS software and hardware training for every DOC institution in
the State, as needed.
peS'Responsibilities:
o
Prior to the start of this SOW, PCS will designate a person (called "your Point of
Contact") to whom all our communications will be addressed and who has the
authority to act for PCS in all aspects of the project. Your Point of Contact will:
• Serve as the interface between our project team and all of your departments
participating in this project.
• Communicate with our Project Manager/Programmer on all PIN-related
activities.
• Administer changes with our Project Manager/Programmer.
• Help resolve and escalate project issues within your organization and the
Department of Corrections, as necessary.
• Provide Huber & Associates with up-to-date computer and phone equipment
needed for PIN and Debit Administration. Equipment will include, but not be
limited to:
• Computer workstation(s) for managing PCS software and processing
email requests from institutions.
• Printer for report handling.
• Router
• Phone connection
• Telephone, phone line, & support number for processing phone
requests from institutions.
• Install and configure relevant PCS software on machines provided to Huber
& Associates for PIN and Debit Administration.
• Provide Huber & Associates' Project Manager/Programmer and PIN
Administrators the training and support that is needed to perform PIN and
Debit administration on the PCS system.
• Pay for all travel and'other expenditures associated with training.
• Work with Huber & Associates on the electronic file format needed for PIN
data so PCS can pull the data nightly from the Huber & Associates' FTP
Server.
• Keep Huber & Associates informed of other service opportunities that arise
out of this contract.
Deliverables:
Huber & Associates will manage PIN Administration for the Missouri Department of
Corrections, providing the services outlined in this statement of work.
Page 50t6
Huber & Associates, Inc.
•
PIN & Debit Administration Services
for Missouri Department of Corrections
Charges:
Following are the charges associated with the services described in this Statement of
Work:
Huber & Associates' Service
PIN File Programming & Implementation
Project Management/Programming
Trouble Shooting & Support
Debit Programming & Implementation
PIN Administrator
Server Hosting and Maintenance
Training
Char-ae
$15,000 (one time charge)
$1,500 (monthly)
$10,000 (one time charge)
$70,000 (yearly)
$2,500 (yearM
$95/hour jQlus travel and expenses)
Project Scope:
•
Services not in the scope of this project can be purchased separately from Huber and
Associates, Inc., on an 'as needed' basis, at the rate of $95/hour.
Agreed to:
Huber & Associates, Inc.
•
Page 6 of6
o
VAC
3801 East Plano Pkwy_
~
(972) 535-3300
VALUE-ADDED
COMMUNICATIONS
Suite 100
Plano. TX 75074
Fax (972) 238-0022
7 September 2005
Mr. Joe Pekarovic
PCS Corporation
11859 Wilshire Blvd_, Suite 600
Los Angeles, CA 90025
Dear Joe:
0--.
Value-Added Conullunications, Inc_ is pleased to have the opportunity to team with PCS
Corporation to provide Inmate Calling Services to the Missouri Department of Corrections.
VAC's overriding commitment is to Operational Excellence and we welcome the opportwtity to
work with PeS who shares that commitment. Both PCS and VAC are dedicated to the Inmate
Market as this is our sole source of business and our dedicated focus_
With the years of experience in this market space that both companies bring to the fable,
including the direct experience of working \vithin the law enforcement and correctional
conununity, VAC feels that our strategic alliance with pes is a winning combination that will
serve the State of Missouri Department of Corrections and its dtizcns through innovative
solutions, superior service, unparalleled reliability, and the highest level of customer satisfaction.
VAC truly looks forward to working with PCS and-the State upon award of the State of
Missouri's Offender Telephone Services.
STEPHEN L; HODGE
Executive Vice President
wj
o
- - - - - - - - - - - - - -----
State of Missouri
Offender Telephone Services • RFP No. B2Z05070
o
1.
INTRODUCTION
1.1
Purpose:
1.1.1
This document constitutes a request for sealed proposals from prospective offerors for the
provision of an offender telephone service at the various existing and future correctional
institutions operated by the Missouri Department of Corrections (referred to hereinafter as the
"agency"), and to provide all operator assisted and automated telephone services to the
offenders in accordance with the requirements and provisions stated herein.
o Read and understood. PCS is pleased to present this proposal to the Missouri
Department of Corrections for the provisioning, installation, operation, and
maintenance of Offender Telephone Services in accordance with the requirements
of the RFP and for the facilities specified.
The proposed system is scaleabJe for future expansion. It will be implemented as a
full turnkey system that will allow for all the security services required by the State
of Missouri along with the use of both collect and debit services by the offenders.
o
Programs will be available for family members to create their own accounts to
assist in budgeting and controlling the costs associated with offender calling. This
program is designed to minimize and wherever possible eliminate any work
required by agency staff.
1.2
Background Information:
1.2.1
The total number of calls and minutes of International calls is unknown. The total number of
calls and minutes of local, intralata, interlata, and interstate used during calendar year 2004 by
the current Offender Telephone Services contract was as follows:
Local
Intralata
Inter/ala
Interstate
D
1.2.2
Calls
165,387
1,705,289
1,429,/98
242,319
Minutes
5,758,658
35,667,684
28,852,067
4,356,588
Read and understood. PCS understands that the call volumes associated with this
Request for Proposal may increase or decrease based on the actual calls made
and the needs of the State of Missouri and the offenders who will be using the
offender telephone services.
While previous calling information is provided, no guarantee is made by the state on future call
volumes or the distribution of those call volumes by call type or location.
D
Read and understood. PCS acknowledges that the State of Missouri cannot
guarantee future call volumes or the distribution of those call volumes by call type
or location.
I.} Printed on Recycled Paper
1-1
State of Missouri
Offender Telephone Services - RFP No. B2Z05070
1.2.3
There are approximately 31,073 offenders in the Department of Corrections institutions related
to the contract. This number may fluctuate.
o Read and understood. Compared to the previous RFP for Offender Telephone
•
Services that was issued in the year 2000, there appears to have been a nearly
18% increase in the offender population. This is a significant growth. PCS will work
with agency officials to ensure that the syst.em we implement is modular and
flexible, and capable of supporting such changes in the offender population over
the duration of the contract.
1.2.4
Current Offender Telephone Services: The current contract for Offender Payphone Services
was established by the Division of Purchasing and Materials Management with MCI. The
contract number is: C200061 00 I and may be v iewed or downloaded at Internet address:
http;l/www.oa.mo.gov/purch/webimaginglHomepage.htm.
o Read and understood. PCS has downloaded the contract and is aware of the terms
and conditions.
1.2.5
The current contractor, MCI, owns all equipment provided and installed by the contractor. The
State of Missouri owns the existing cabling.
o Read and understood. PCS assumes the State of Missouri will want to continue
ownership of the cabling and that as the provider and installer, PCS will own the
equipment. Any additional cabling installed by PCS for this contract would
automatically become the property of the State of Missouri. PCS would continue to
maintain any new and existing cable required for this contract.
1.2.6
•
The current estimated number of installed wlephones and recording and monitoring
workstations are listed in RFP paragraphs 3.1.1.
o Read and understood. PCS understands that based on the information provided in
RFP paragraphs 3.1.1, the estimated number of installed telephones is 1,566, and
that there will be 23 workstations and 40 TOO units. The number of offender
phones, workstations and/or TOO units may increase during the term of this
contract.
1.3
Offeror's Contacts:
1.3 .1
Offerors and their agents (including subcontractors, employees, consultants, or anyone else
acting on their behalf) must direct all of their questions or comments regarding the RFP, the
evaluation, etc. to the buyer of record indicated on the first page of this RFP. Offerors and their
agents may not contact any other state employee regarding any of these matters during the
solicitation and evaluation process. Inappropriate contacts are grounds for suspension and/or
exclusion from specific procurements. Offerors and their agents who have questions regarding
this matter should contact the buyer of record.
1-2
f:~
Printed on Recycled Paper
•
-
State of Missouri
Offender Telephone Services - RFP No. 82205070
o
(~jP'CS
'-n...t~
o Read and agreed. PCS will direct all questions and comments regarding the RFP
and the evaluation to the buyer of record, who is listed as Ted Wilson on the cover
page of the RFP.
1.4
Bonding Requirements:
104.1
Proposal Security Deposit: A proposal security deposit in the amount specified herein must be
submitted with offeror's proposal (see Paragraph 4.1.5 for more details).
o Read and agreed. The proposal security deposit is attached to the original copy of
this proposal. As instructed in Paragraph 4.1.1, it has been inserted immediately
following the cover pages. It is payable to the State of Missouri in the amount of
$1,000.00. A photocopy of the Proposal Security Deposit is included with all other
copies of the proposal.
104.2
Performance Security Deposit: A performance security deposit in the amount specified herein
must be furnished by the awarded contractor(s) within thirty (30) days after contract award (see
paragraph 2.8 for more details).
o Read and agreed. PCS will furnish within thirty (30) days following contract award,
a Performance Security Deposit payable to the State of Missouri in the amount of
$200,000.00.
(1)
1.5
Tour of Facility:
1.5.1
To ensure that the offeror understands the requirements, a tour of any of the facilities listed in
RFP paragraph 3.1.1, may be arranged by contacting the Division of Purchasing and Materials
Management. At least twenty-four hours notice is required before a site visit. Contractor shall
provide the name of the company, names of employees attending, their social security number,
and date of birth. A security check will be completed with this information prior to admittance
to the facility. Facility staff will accompany the contractors while they are on site. Facility
business hours are 7:30 a.m. through 4:00 p.m., Monday through Friday.
o PCS' Vice President of Sales, Joe Pekarovic and Territory Manager, Damon
Kenney visited several correctional facilities on July 5th and 6th to obtain firsthand
knowledge of the requirements of the Missouri Department of Corrections. Based
on these visits, we are very confident of PCS' ability to meet and exceed the State
of Missouri's requirements.
1.6
Wage Order Attachments:
1.6.1
The offeror is advised that attachments exist to this document which include information
critical to the requirements of this RFP. However, due to the size of the electronic files, they
are not able to be incorporated into this document but, instead, must be downloaded from the
State of Missouri website. Please refer to http://www.oa.mo.gov/bids/b2z05070.htm. It shall
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be the sole responsibility of the offeror to obtain the attachments. The offeror shall not be
relieved of any responsibility for performance under the contract due to the failure of the
offeror to obtain copies of the attachments.
D
Read and agreed.
pes
•
has downloaded and reviewed these attachments.
•
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2. CONTRACTUAL REQUIREMENTS
2.1
2.1.1
Contract Period:
The original contract period shall be date of award through five (5) years. The contract shall
not bind, nor purport to bind, the state for any contractual commitment in excess of the original
contract period.
o Read, understood, and will comply.
2.2
2.2.1
Price:
All prices shall be as indicated on the Pricing Page. The state shall not pay nor be liable for any
costs including but not limited to taxes, shipping charges, insurance, interest, penalties,
termination payments, attorney fees, liquidated damages, etc.
o Read and understood. Pricing is provided in Exhibit A. The state shall not pay nor
be liable for any costs. This includes but is not limited to taxes, shipping charges,
insurance, interest, penalties, termination payments, attorney fees, liquidated
damages, etc.
o
2.3
2.3.1
Contractor Liability:
The contractor shall be responsible for any and all personal injury (including death) or property
damage as a result of the contractor's negligence involving any equipment or service provided
under the terms and conditions, requirements and specifications of the contract. In addition, the
contractor assumes the obligation to save the State of Missouri, including its agencies,
employees, and assignees, from every expense, liability, or payment arising out of such
negligent act. The contractor also agrees to hold the State of Missouri, including its agencies,
employees, and assignees, harmless for any negligent act or omission committed by any
subcontractor or other person employed by or under the supervision of the contractor under the
terms of the contract.
o Read, understood, and will comply.
2.3.2
The contractor shall not be responsible for any injury or damage occurring as a result of any
negligent act or omission committed by the State of Missouri, including its agencies,
employees, and assignees.
o Read and understood.
2.3.3
o
Under no circumstances shall the contractor be liable for any of the following: (I) third party
claims against the state for losses or damages (other than those listed above); (2) loss of, or
damage to, the state's records or data; or (3) economic consequential damages (including lost
profits or savings) or incidental damages, even if the contractor is informed of their possibility.
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Offender Telephone Services - RFP No. B2Z05070
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•
o Read and understood.
2.4
2.4.1
Force Majeure:
The contractor shall not be liable for any excess costs for delayed delivery of goods or services
to the State of Missouri, if the failure to perform the contract arises out of causes beyond the
control of, and without the fault or negligence of the contractor. Such causes may include,
however are not restricted to: acts of God, fires, floods, epidemics, quarantine restrictions,
strikes, and freight embargoes. [n all cases, the failure to perform must be beyond the control
of, and without the fault or negligence of. either the contractor or any subcontractor(s). The
contractor shall take all possible steps to recover from any such occurrences.
o Read and understood.
2.5
2.5.1
Termination:
The Division of Purchasing and Materials Management reserves the right to terminate the
contract at any time, for the convenience of the State of Missouri, without penalty or recourse,
by giving written notice to the contractor at least thirty (30) calendar days prior to the effective
date of such termination. The contractor shall be entitled to receive just and equitable
compensation for services and/or supplies delivered to and accepted by the State of Missouri
pursuant to the contract prior to the effective date of termination.
o Read and agreed.
2.6
2.6. )
Subcontractors:
•
Any subcontracts for the products/services described herein must include appropriate
provisions and contractual obligations to ensure the successful fulfillment of all contractual
obligations agreed to by the contractor and the State of Missouri and to ensure that the State of
Missouri is indemnified, saved, and held harmless from and against any and all claims of
damage, loss, and cost (including attorney fees) of any kind related to a subcontract in those
matters described in the contract between the State of Missouri and the contractor. The
contractor shall expressly understand and agree that he/she shall assume and be solely
responsible for all legal and financial responsibilities related to the execution of a subcontract.
The contractor shall agree and understand that utilization of a subcontractor to provide any of
the products/services in the contract shall in no way relieve the contractor of the responsibility
for providing the products/services as described and set forth herein. The contractor must
obtain the approval of the State of Missouri prior to establishing any new subcontracting
arrangements and before changing any subcontractors. The approval shall not be arbitrarily
withheld.
o Read, agreed, and understood.
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Offender Telephone SelVices - RFP B2Z05070
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2.7
2.7.1
2.8.1
o
The contractor shall not transfer any interest in the contract, whether by assignment or
otherwise, without the prior written consent of the Division of Purchasing and Materials
Management.
2.9.1
The contractor must furnish a performance security deposit in the form of an original bond
issued by a surety company authorized to do business in the State of Missouri (no copy or
facsimile is acceptable), check, cash, bank draft, or irrevocable letter of credit to the Office of
Administration, Division of Purchasing and Materials Management within thirty (30) days after
award of the contract and prior to performance of service under the contract or any installation
of equipment. The performance security deposit must be made payable to the State of Missouri
in the amount of $200,000.00. The contract number and contract period must be specified on
the performance security deposit. In the event the Division of Purchasing and Materials
Management exercises an option to renew the contract for an additional period, the contractor
shall maintain the val idity and enforcement of the security deposit for the said period, pursuant
to the provisions of this paragraph, in an amount stipulated at the time of contract renewal, not
to exceed the total contract price for the option period.
o
Read and agreed.
Inventions, Patents, and Copyrights:
The contractor shall report to the state promptly and in reasonable written detail, each notice or
claim of patent or copyright infringement based on the performance of the contract of which the
contractor has knowledge.
D
2.9.2
Read and agreed.
Performance Security Deposit:
D
2.9
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Assignment:
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2.8
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Read and understood.
The state agrees that the contractor has the right to defend or at its option to settle, and the
contractor agrees to defend at its own expense or at its option to settle, any claim, suit or
proceeding brought against the state on the issue of infringement of any United States patent or
copyright by any product, or any part thereof, supplied by the contractor to the state under this
agreement. The contractor agrees to pay, subject to the limitations hereinafter set forth in this
paragraph, any final judgment entered against the state on such issue in any suit or proceeding
defended by the contractor. The state agrees that the contractor at its sole option shall be
relieved of the foregoing obligations unless the state notifies the contractor promptly in writing
of any such claim, suit, or proceeding, and at the contractor's expense, gives the contractor
proper and full information needed to settle and/or to defend any such claim, suit, or
proceeding. If the product, or any part thereof, furnished by the contractor to the state becomes,
or in the opinion of the contractor may become, the subject of any claim, suit, or proceeding for
infringement of any United States patent or copyright, or in the event of any adjudication that
such product or part infringes any United States patent or copyright, or if the use, lease, or sale
of such product or part is enjoined, the contractor may, at its option and its expense: (1)
procure for the state the right under such patent or copyright to use, lease, or sell as appropriate
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Offender Telephone Services - RFP No. 82Z05070
such product or part, or (2) replace sllch product or part with other product or part suitable to
the state, or (3) suitably modify such product or part, or (4) discontinue the use of such product
or part and refund the aggregated payments and transportation costs paid therefore by the state,
less a reasonable sum for use and damage. The contractor shall have no liability for any
infringement based upon: (1) the combination of such product or part with any other product or
part not furnished to the state by the contractor, or (2) the modification of such product or part
unless such modification was made by the contractor, or (3) the use of such product or part in
manner for which it was not designed.
•
o Read and understood.
2.9.3
The contractor shall not be liable for any cost, expense, or compromise, incurred or made by
the state in conjunction with any issue of infringement without the contractor's prior written
authorization. The foregoing defines the entire warranty by the contractor and the exclusive
remedy of the state with respect to any alleged patent infringement by such product or part.
D
2.10
2.10.1
Insurance:
The contractor shall understand and agree that the State of Missouri cannot save and hold
harmless and/or indemnify the contractor or employees against any liability incurred or arising
as a result of any activity of the contractor or any activity of the contractor's employees related
to the contractor's performance under the contract. Therefore, the contractor must acquire and
maintain adequate liability insurance in the fonn{s) and amount(s) sufficient to protect the State
of Missouri, its agencies, its employees, its clients, and the general public against any such loss,
damage and/or expense related to his/her performance under the contract.
D
2.11
2.11.1
•
Read and understood. pes shall acquire and maintain adequate liability insurance
in the forms and amounts sufficient to protect the State of Missouri, its agencies, its
employees, its clients, and the general public against any such loss, damage
and/or expense related to his/her performance under the contract.
Coordination:
The contractor shall fully coordinate all contract activities with those activities of the state
agency. As the work of the contractor progresses, advice and information on matters covered
by the contract shall be made available by the contractor to the state agency or the Division of
Purchasing and Materials Management throughout the effective period of the contract.
D
2-4
Read and understood.
Read and understood. pes, within 30 days after contract award will deliver to the
Division of Purchasing and Materials Management a thorough schedule to be
approved for the list of deliverables outline,:j by this contract. This will include all
progress, points of advice and information on matters in this contract and made
relevant by the ongoing operations of this contract.
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Offender Telephone Services - RFP B2Z0S070
2.12
2.12.1
Property of State:
All reports, documentation, and material developed or acquired by the contractor as a direct
requirement specified in the contract shall become the property of the State of Missouri. The
contractor shall agree and understand that all discussions with the contractor and all
information gained by the contractor as a result of the contractor's perfonnance under the
contract shall be confidential and that no reports, documentation, or material prepared as
required by the contract shall be released to the public without the prior written consent of the
state agency.
o Read and understood. PCS would like to discuss this section prior to contract
signing to narrow the scope of the State's ownership to cover only data reports
containing State data.
2.13
2.13.1
Transition Requirements:
Upon award of the contract, the contractor shall work with the agency and any other
organizations designated by the agency to insure an orderly transition of services and
responsibilities under the contract and to insure the continuity of those services required by the
agency.
o Read and understood. PCS will work with the state agency and the incumbent to
guarantee a smooth and orderly transition of services. It should also be noted, that
PCS has entered into teaming agreements with both Huber & Associates and
ShawnTech Communications, incumbent subcontractors, to ensure an orderly
transition process. These subcontractors currently have daily interaction with the
State of Missouri's OTS and will bring vital experience to ensure a seamless
transition to the new system.
o
2.13.2
Upon expiration, termination, or cancellation ofthe contract, the contractor shall assist the state
agency to insure an orderly transfer of responsibility and/or the continuity of those services
required under the terms of the contract to an organization designated by the state agency, if
requested in writing. The contractor shall provide and/or perform any or all of the following
respons ibilities:
o Read and understood.
2.13.3
The contractor shall deliver, FOB destination, all records, documentation, reports, data,
recommendations, or printing elements, etc., which were required to be produced under the
terms of the contract to the state agency and/or to the state agency's designee within seven (7)
days after receipt of the written request in a format and condition that are acceptable to the state
agency.
o Read and understood.
o
2.13.4
The contractor shall agree to continue providing any part or all of the services in accordance
with the tenns and conditions, requirements and specifications of the contract for a period not
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to exceed one hundred twenty (120) calendar days after the expiration, tennination or
cancellation date of the contract for a price not to exceed those prices set forth in the contract.
D
2.13.5
2.14.1
Read and understood.
Prevailing Wage Requirements:
The contractor shall comply with Section 290.250 RSMo by paying, to all personnel employed
for applicable services actually provided under the contract, not less than the prevailing hourly
rate of wages as detennined by the Department of Labor and Industrial Relations, Division of
Labor Standards, specified in specified in Annual Wage Order No.II Dated February I, 2005
for all counties within the State of Missouri. The prevailing wage rates incorporated as a part
of this document by the referenced annual wage order(s) shall remain in effect for the duration
of the contract period stated on page I.
D Read and understood. PCS shall comply with Section 290.250 RSMo for the
duration of the contract.
2.14.2
Read and understood.
renewal period.
pes shall comply with
Section 290.250 RSMo for each
The contractor shall forfeit to the state agency ten dollars ($10.00) for each person employed,
for each calendar day, or portion thereof, such person is paid less than the prevailing hourIy rate
of wages for any applicable work done under the contract by the contractor or by any
subcontractor under them (Section 290.250 RSMo).
D
2.14.4
•
For each renewal period, if any, exercised by the Division of Purchasing and Materials
Management, the contractor shall comply with Section 290.250 RSMo by paying, to all
personnel employed for applicable services actually provided under the contract, not less than
the prevailing hourly rate of wages as detennined by the Department of Labor and Industrial
Relations, Division of Labor Standards, specified in the annual wage order referenced in the
contract renewal amendment.
D
2.14.3
•
The contractor shall discontinue providing service or accepting new assignments under the
terms of the contract, on the date specified by the state agency, in order to insure the
completion of such service prior to the expiration of the contract.
D
2.14
Read and understood. PCS will also make a commitment to provide these services
and parts in accordance with the terms and conditions, requirements, and
specifications of the contract, at the State of Missouri's option, for up to 24 months
after the expiration, termination, or cancellation date of the contract.
Read and understood.
In addition to the above, the contractor must comply with all other requirements pertaining to
the payment of prevailing wages contained in Section 290.210 through 290.340, RSMo and is
advised to review the requirements carefully prior to beginning work. In addition, in the event
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Offender Telephone Services - RFP B2Z05070
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a period of "excessive unemployment" is identified and announced by the Missouri Department
of Labor and Industrial Relations, the contractor must assign personnel to provide services who
meet the definition of "Missouri laborers" as defined in Chapter 290.550 RSMo.
o Read and understood.
2.14.5
The above-stated prevailing wage requirements shall also apply to all subcontractors employed
by the contractor to perform services under the contract.
o Read and understood.
2.15
2.15.1
Substitutions:
The contractor shall not substitute any item(s) that has been awarded to the contractor without
the prior written approval of the Division of Purchasing and Materials Management.
o Read and understood.
2.16
2.16.1
o
Contract Extension:
In the event of an extended re-procurement effort, the Division of Purchasing and Materials
Management reserves the right to extend the contract. If exercised, the extension shall be for a
reasonable period of time as mutually agreed to by the state and the contractor at the same
terms, conditions, provisions, and pricing in order to complete the procurement process and to
transition to the new contract.
o Read and understood.
2.17
2.17.1
Estimated Quantities:
The quantities indicated in this Request for Proposal are estimates that pertain to the total
aggregate quantities that may be ordered throughout the stated contract period. The estimates
do not indicate single order amounts unless otherwise stated. The State of Missouri makes no
guarantees about single order quantities or total aggregate order quantities.
o Read and understood.
2.18
2.18.1
o
Contract I Entire Agreement:
A binding contract shall consist of: (I) the RFP, amendments thereto, (2) the contractor's bid
response, (3) clarifications of the bid, if any; and (4) the Division of Purchasing and Materials
Management (DPMM)'s acceptance of the bid by "notice of award". All Exhibits and
Attachments included in the RFP shall be incorporated into the contract by reference.
0
Read and understood.
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2.18.2
State of Missouri
Offender Telephone Services - RFP No. B2Z0S070
The notice of award does not constitute a directive to proceed. Before providing equipment,
supplies and/or services, the contractor must receive a properly authorized purchase order or
notice to proceed.
•
o Read and understood.
2.18.3
The contract expresses the complete agreement of the parties and performance shall be
governed solely by the specifications and requirements contained therein.
o Read and understood.
2.18.4
Any change, whether by modification and/or supplementation, must be accomplished by a
formal contract amendment signed and approved by and between the duly authorized
representative of the contractor and the Division of Purchasing and Materials Management or
by a modified purchase order prior to the effective date of such modification. The contractor
expressly and explicitly understands and agrees that no other method and/or no other document,
including correspondence, acts, and oral communications by or from any person, including the
state agency, shall be used or construed as an amendment or modification of the contract.
o Read and understood.
2.18.5
The contract shall be construed according to the laws of the State of Missouri. The contractor
shall comply with all local, state, and federal laws and regulations related to the performance of
the contract to the extent that the same may be applicable.
•
o Read and understood.
2.18.6
To the extent that a provision of the contract is contrary to the Constitution or laws of the State
of Missouri or of the United States, the provisions shall be void and unenforceable. However,
the balance of the contract shall remain in force between the parties unless terminated by
consent of both the contractor and the DPMM.
o Read and understood.
I PARAGRAPH ADDED BY AMENDMENT #006
2.19
Minority Business Enterprise/Women Business Enterprise (MBElWBE) Participation:
D
2.19.1
2-8
PCS has partnered with MBEIWBE firms ShawnTech and Huber & Associates in
order to provide the best possible proposal to meet the requirements of the RFP.
Please see Exhibit E for Certification Letters.
The contractor must comply with the MBE/WBE participation levels committed to in the
contractor's awarded proposal.
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State of Missouri
Offender Telephone Services - RFP B2Z05070
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0 pes has read, unde~stands and will comply.
2.19.2
The contractor shall prepare and submit to the Division of Purchasing and Materials
Management periodic reports detailing all payments to MBElWBEs participating in the
contract. The report must include MBEIWBE payments for the reporting period. The report
shall be submitted on a monthly basis unless otherwise determined by the Division of
Purchasing and Moteria/s Management
o pes has read, understands and will comply.
2.19.3
The Division of Purchasing and Materials Management and the Office of Equal Opportunity
will monitor the contractor's compliance in meeting the MBEIWBE participation levels
committed to in the contractor's awarded proposaL q the contractor's payments to
participating MBElWBEs are less than the amount committed to in the contract, the state
may cancel the contract, suspend or debar the contractor from participating in future stOle
procurements, or retain payments to the contractor in an amount equal to the value of the
MBElWBE participation commitment less actual payments made by the contractor to
MBElWBEs. q the Division of Purchasing and Materials Management determines that the
contractor is in compliance with the MBEIWBE participation commitment, the state will
release the retainedfunds.
o Read and understood.
o
2.19.4
If a participating MBElWBE fails to retain their certification or is unable to satisfactorOy
perform, the contractor must obtain other certified MBEIWBEs to fUlfill the MBEIWBE
participation requirements committed to in the contractor's awarded proposal. The
contractor must obtain the written approval of the Division of Purchasing and Materials
Management for any new MBEIWBE participants. This approval shall not be arbitrarily
withheld. q the contractor cannot obtain a MBElWBE replacement, the contractor must
submit documentation to the Division of Purchasing and Materials Management detailing all
efforts made to secure an MBEIWBE replacement. The Division of Purchasing and
Materials Management shall have sole discretion in determining if the actions taken by the
contractor constitute a good faith effort to secure the participation of MBElWBEs and
whether the contract will be amended to change the MBElWBE participation commitment.
o Read and understood.
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State of Missouri Terms and Conditions
o
Page 1
15B2Z05070
STATE OF MISSOURI
DIVISION OF PURCHASING AND MATERIALS MANAGEMENT
TERMS AND CONDITIONS - REQUEST FOR PROPOSAL
1. TERMINOLOGYIDEFINITIONS
Whenever the following words and expressions appear in a Request for Proposal (RFP) document or any amendment thereto, the definition or meaning
described below shall apply.
a.
b.
c.
d.
e.
f.
g.
h.
i.
J.
k.
I.
m.
([}
n.
o.
p.
Agency and/or State Agenn means the statutory unit of state government in the State of Missouri for which the equipment, supplies. and/or services
are being purchased by the Division of Purchasing and Materials Management (DPMM). The agency is also responsible for payment.
Amendment means a wrinen, official modification to an RFP or to a contract.
Attachment applies to all ronns which are included with an RFP to incorporate any infonnational data nr requirements related to the performance
requirements and/or specifications.
Proposal Opening Date and Time and similar expressions mean the exact deadline required by the RFP for the receipt of sealed proposals.
Offeror means the person or organization that responds to an RFP by submitting a proposal with prices to provide the equipment, supplies. and/or
services as required in the RFP document.
Buyer means the procurement staff member of the DPMM. The Contact Person as referenced herein is usually the Buyer.
Contract means a legal and binding agreement between two or more competent parties. for a consideration for the procurement of equipment, supplies,
and/or services.
Contractor means a person or organization who is a successful offeror as a result of an RFP and who efllers into a contract.
Exhibit applies to fonns which are included with an RFP for the offeror to complete and submit with the sealed proposal prior to the specified opening
date and time.
Rrquest for Proposal (RFP) means the solicitation document issued by the DPMM to potential offerors for the purchase of equipment, supplies. and/or
services as described in the document. The definition includes these Terms and Conditions as well as all Pricing Pages, Exhibits. Attachments, and
Amendments thereto.
May means that a certam feature, component, or action is pennissible, but not required.
Must means that a certain feature, component. or action is a mandatory condition.
Pricing Page(s) applies to the form(s) on which the offeror must state the price(s) applicable for the equipment, supplies, and/or services required in the
RFP. The pricing pages must be completed and submitted by the offeror with the sealed proposal prior to the specified proposal opening date and time.
RSMo (Revised Statutes of Missouri) refers to the body of laws enacted by the Legislature which govern the operations of all agencies of the State of
Missouri. Chapter 34 of the statutes is the primary chapter governing the operations of DPMM.
Shall has the same meaning as the word must.
Should means Ihal a certain feature, component and/or action is desirable but not mamlatory.
Read and understood.
2. APPLICABLE LAWS AND REGULATIONS
a.
b.
c.
d.
e.
The contract shall be construed according to the laws of the Stale of Missouri. The contractor shall comply with all local, state, and federal laws and
regulations related to the perfonnance of the contract to the extent that the same may be applicable.
To the extent that a provision of the contract is contrary to the Constitution or laws of the State of Missouri or of the United States, the provisions shall
be void and unenforceable. However. the balance of the contract shall remain in force between the parties unless tenninated by consent of both the
contractor and the DPMM.
The contractor must be registered and maintam good standing with the Secretary of State of the State of Missouri and other regulatory agencies. as may
be required by law or regulations
The contractor must timely file and pay all Missouri sales, withholding, corporate and any other required Missouri tax returns and (a'\es. including
interest and additions to tax.
The exclusive venue for any legal proceeding relating to or arising out of the RFP or resulting contract shall be in the Circuit Court of Cole County,
Missouri.
Read and understood.
3. OPEN COMPETITIONIREQUEST FOR PROPOSAL DOCUMENT
a.
b.
o
-
c.
d.
It shall be the offeror's responsibility to ask questions. request changes or clarification, or otherwise advise the DPMM if any language, specifications or
requirements of an RFP appear to be ambiguous, contradictory, and/or arbitrary. or appear to inadvertently restrict or limit the requirements stated in the
RFP to a single source. Any and all communication from offerors regarding specifications, requirements. competitive proposal process. etc., must be
directed to the buyer from the DPMM, unless the RFP specifically refers the offeror to another contact. Such communication should be received at least
ten calendar days prior to the official proposal opening date.
Every attempt shall be made to ensure that the offeror receives an adequate and prompt response. However. in order to maintain a fair and equitable
procurement process, all offerors will be advised, via the issuance of an amendment to the RFP, of any relevant or pertinent infonnation related to the
procurement. Therefore, offerors are advised that unless specified elsewhere in the RFP, any questions received less than ten calendar days prior to the
RFP opening date may not be answered.
Offerors are cautioned that the only official position of the State of Missouri is that which is issued by the DPMM in the RFP or an amendment thereto.
No other means of communication. whether oral or written, shall be construed as a fonnal or official response or statement.
The DPMM monitors all procurement activities to detect any pOSSIbility of deliberate restraint of competition. collusion among offcrors, price-fixing by
offerors, or any other anticompctitive conduct by offerors which appears to violate stale and federal antitrust laws. Any suspected violation shall be
referred to the Missouri Attorney General's Office for appropriate action.
2SB2Z0S070
C.
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The RFP is available for viewing and downloading on the state's On-l.ine 13idding website. Registered vendors are electronically notified or mailed
notification of the proposal opportunity based on the infonnation maintained in the State of Missouri's vendor database. If any portion of the address is
incorrect, the offeror must notify the buyer in writing or update the address themselves on the state's On-Line Bidding website.
The DPMM reserves the right to officially amcnd or cancel an RFP aftcr issuance.
Read and understood.
4. PREPARATION OF PROPOSALS
•
a.
b.
Offerors must examine the entire RFP carefully. Failure to do so shall b( at offnor's risk.
Unless otherwise specifically stated in the RFP, all specifications and requirements constitute minimum requirements. All proposals must meet or
exceed the stated specifications and requirements.
c. Unless otherwise specifically stated in the RFP, any manufacturer names, tracle names, brand names. infonnation and/or catalog numbers listed in a
specification and/or requirement are for infonnational purposes only and are not intended to limit competition. The offeror may offer any brand which
meets or exceeds the specification for any item. but must state the manufacturer's name and model number for any such brands in the proposal. In
addition. the offeror shall explain, in detail, (I) the reasons why the proposed equivalent meets or exceeds the specifications and/or requirements and (2)
why the proposed equivalent should nol be considered an exception thereto Proposals which do not comply with the requirements and specifications
are subject to rejection without clarification.
d. Proposals lacking any indication of intent to offer an alternate brand or to take an exception shall be received and considered in complete compliance
with the specifications and requirements a~ listed in the RFP.
e. In the event that the offeror is an agency of state government or other such political subdivision which is prohibited by law or court decision from
complying with certain provisions of an RFP. such a offeror may submit a proposal which contains a list of statutory limitations and identification of
those prohibitive clauses which will be modified via a clarification conference between the DPMM and the offeror, if such offeror is selected for
contract award. The clarification confercnce will be conducted in order to agrf'e to language that reflects the intent and compliance of such law and/or
court order and the RFP. Any such offeror needs to include in the proposal. a complete list of statutory references and citations for each provision of the
RFP which is affected by this paragraph.
f. All equipment and supplies offered in a proposal must be new, of current production. and available for marketing by the manufacturer unless the RFP
clearly specifics that used. reconditioned. (IT remanufactured equipm~'flt and supplies may be offered.
g. Prices shall include all packing, handling and shipping charges FOB destination. freight prepaid and allowed unless otherwise specified in the RFP.
h. Pflces offered shall remain valid for 90 days from proposal opening unless (lthclV\'ise indicated. If the proposal is accepted, prices shall be finn for the
specified contract period.
i. Any foreign offeror not having an Employer Identification I\umber assigned by the United States Internal Revenue Service (IRS) must submit a
completed IRS Fonn W-g prior to or with the submission of their proposal in order to be considered for award.
Read and understood.
5. SUBMISSION OF PROPOSALS
a.
b.
c.
d.
e.
Proposals may be submitted by delivery of a hard copy to the DPMM ollice. Ekctronic submission of proposals through the State of Missouri's OnLine Bidding website is not available unless stipulated in the RFP. Del ivered proposals must be sealed in an envelope or container. and received in the
DPMM office located at 301 West lIigh St. Rm 630 in Jefferson City, \10 no later than the exact opening time and date specified in the RFP. All
proposals must (I) be submitted by a duly authorized representative of the offeror's organization, (2) contain all infonnation required by the RFP. and
(3) be priced as required. Hard copy proposals may bemailedtotheDPMMpostofficeboxaddress.llowever. it shall be the responsibility of the
offeror to ensure their proposal is in the DPMM ollice (address listed above) no later than the exact opening time and date specified in the RFP.
The sealed envelope or container contammg a proposal should be clearly marked on the outside with (I) the official RFP number and (2) the ollicial
opening date and time. Different proposals should not be placed in the sam., envelope, although copies of the same proposal may be placed in the same
envelope.
A proposal submiued electronically may be modified on-line prior to the ollio:ial opening date and time. A proposal which has been delivered to (he
DPMM ollice. may be modified by signed, wrinen notice which ha~ been received by the DPMM prior to the ollicial opening date and time specified.
A proposal may also be modified in person by the offeror or its authorized representative. provided proper identification is presented before the official
opening date and time. Telephone or telegraphic requests to modify a proposal shall not be honored.
A proposal submitted electronically may be canceled on-line prior \0 the official opening date and time. A proposal which has been delivered to the
DPMM ollice. may only be withdrawn by a signed, written notice or facsimile which has been received by the DPMM prior to the ollicial opening date
and time specified. A proposal may also be withdrawn in person by the olTeror or its authorized representative. provided proper identification is
presented before the official opening date and time. Telephone, e-mail, or telegraphic requests to withdraw a proposal shall not be honored.
When submitting a proposal electronically. the offeror indicates acceptance of all R FP tenns and conditions by clicking on the "Submit" button on the
Electronic Bid Response Entry fonn. OfTerors delivermg a hard copy proposal to DPMM must sign and return the RFP cover page or, if appl icable, the
cover page of the last amendment thereto in order to constitute acceptance by the offeror of all RFP terms and conditions. Failure to do so may result in
rejection of the proposal unless the offeror's full compliance with those documents is indicated elsewhere within the offeror's response.
•
Read and understood.
6. PROPOSAL OPENING
a.
b.
Proposal openings are public on the opening date and at the opening time specified on the RFP document. Only the names of the respondents shall be
read at the proposal opening and posted on the state's On-Line Bidding website. The contents ofthe responses shall not be disclosed at thiS time.
Proposals which are not received in the DPMM office prior to the official op':ning date and time shall be considered late, regardless of the degree of
lateness. and nonnally will not be opened. I ,ate proposals may only be opened under extraordinary circumstances in accordance with I CSR 40-1.050.
Read and understood.
7. PREFERENCES
a.
In the evaluation of proposals. preferences shall be applied in accordance With Chapter 34 RSMo. Contractors should apply the same preferences in
selecting subcontractors.
•
35B2Z05070
b.
o
c.
Page 3
By virtue of statutory authority, a preference will be given to materials, products, supplies, provisions and all other articles produced, manufactured.
made or grown within the State of Missouri and to all firms, corporations or individuals doing business as Missouri firms, corporations or individuals.
Such preference shall be given when quality is equal or better and delivered price is the same or less.
In accordance with Executive Order 98-21, contractors are encouraged and may be required per the RFP to utili7A: certified minority and women-owned
businesses in selecting subcontractors.
Read and understood.
8. EVALUATION/AWARD
a.
Any clerical error, apparent on its face, may be corrected by the buyer before contract award. Upon discovering an apparent clerical error. the buyer
shall contact the offeror and request clarification of the intended proposal. The correction shall be incorporated in the notice of award. Examples of
apparent clerical errors are: I) misplacement of a decimal point; and 2) obvious mistake in designation of unit.
b. Any pricing information submitted by an offeror shall be subject to evaluation If deemed by the DPMM to be in the best interest of the State of Missouri.
c. The offeror is encouraged to propose price discounts for prompt payment or propose other price discounts that would benefit the State of Missouri.
However. unless otherwise specified in the RFP, pricing shall be evaluated at the maximum potential financial liability to the State of Missouri.
d. Awards shall be made to the offeror whose proposal (I) complies with all mandatory specifications and requirements of the RFP and (2) is the lowest
and best proposal, considering price, responsibility of the offeror, and all other e\'aluation criteria specified in the RFP and any subsequent negotiations
and (3) complies with Sections 34.010 and 34.070 RSMo and Executive Order 04-09.
e. In the event all offerors fail to meet the same mandatory requirement in an RFP. DPMM reserves the right, at its sole discretion. to waive that
requirement lor all offerors and to proceed with the evaluation. In addition, the DPMM reserves the right to waive any minor irregularity or technicality
found in any individual proposal.
f The DPMM reserves the right to reject any and all proposals.
g. When evaluating a proposal, the State of Missouri reserves the right to consider relevant information and fact. whether gained from a proposal. from a
offeror, from offeror's references, or from any other source.
h. Any information submitted with the proposal, regardless of the format or placement of such information. may be considered in making decisions related
to the responsiveness and merit of a proposal and the award of a contract.
I. Negotiations may be conducted with those offerors who submit potentially acceptable proposals. Proposal revisions may be permitted for the purpose of
obtaining best and final offers. In conducting negotiations. there shall be no disclosure of any information submitted by competing offerors.
j. Any award ofa contract shall be made by notification from the DPMM to the successful offeror. The DPMM reserves the right to make awards by item,
group of items, or an all or none basis. The grouping of items awarded shall be determined by DPMM based upon factors such as item Similarity.
location. administrative efficiency, or other considerations in the best interest of the State of Missouri.
k. Pursuant to Section 610.021 RSMo, proposals and related documents shall not be available for public review until after a contract is executed or all
proposals arc rejected.
\. The DPMM posts all proposal results on the On-line Bidding website for a reasonable period after proposal award and maintains images of all proposal
file material for review. Offerors who include an e-mail address with their proposal will be notified of the award results via e-mail.
m. The DPMM reserves the right to request clarification of any portion of the offeror's response in order to verify the intent of the offeror. The offeror is
cautioned, howe\'er, that its response may be subject to acceptance or rejection without further clarification.
n. Any proposal award protest must be received within ten (10) calendar days after the date of award in accordance with the requirements of I CSR 401.050 (10).
o. The final determination ofcontract(s) award shall be made by DPMM.
Read and understood,
9.
CONTRACT~URCHASEORDER
a.
By submitting a proposal, the offeror agrees to furnish any and all equipment, supplies and/or services specified in the RFP, at the prices quoted,
pursuant to all requirements and specifications contained therein.
A binding contract shall consist of: (I) the RFP. amendments thereto. and/or Best and Final Offer (BAFO) request(s) with RFP changes/additions. (2)
the contractor's proposal including the contractor's BAFO. and (3) DPMM's acceptance of the proposal by "notice of award" or by "purchase order."
A notice of award does not constitute an authori7.ation for shipmen! of equipment or supplies or a direcli\'c to proceed with services. Before providing
equipment. supplies and/or services, the contractor must receive a properly authorized purchase order unless the purchase is equal to or less than $3,000.
Purcha~es equal to or less than $3,000 may be processed with a purchase order at the discretion of the state agency.
The contract expresses the complete agreement of the parties and performance shall be governed solely by the specifications and requirements contained
therein. Any change, whether by modification and/or supplementation. must be accomplished by a formal contract amendment signed and approved by
and between the duly authorized representative of the contractor and the DPMM or by a modified purchase order prior to the effective date of such
modification. The contractor expressly and explicitly understands and agrees that no other method and/or no other document, including correspondence,
acts, and oral communications by or from any person, shall be used or construed as an amendment or modification.
b.
c.
d.
Read and understood,
10. INVOICING AND PAYMENT
a.
b.
(9
c.
d.
e.
f.
The State of Missouri does not pay state or federal taxes unless otherwise required under law or regulation.
The statewide financial management system has been designed to capture certain receipt and payment information. For each purchase order received, an
invoice must be submitted that references the purchase order number and must be itemized in accordance with items listed on the purchase order.
Failure to comply with this requirement may delay processing of invoices for payment.
The contractor shall not transfer any interest in the contract, whether by assignment or otherwise, without the prior written consent of the DPMM.
Payment for all equipment. supplies, and/or services required herein shall be made in arrears unless otherwise indicated in the RFP.
The State of Missouri assumes no obligation for equipment, supplies. and/or services shipped or provided in excess of the quantity ordered. Any
unauthorized quantity is subject to the state's rejection and shall be returned at the contractor's expense.
All invoices for equipment, supplies. and/or services purchased by the State of Missouri shall be subject to late payment charges as provided in Section
34.055 RSMo.
45B2Z05070
Page 4
Read and understood. pes would like to discuss this section prior to contract signing so that we can
assign a collateral interest to our primary financial institution.
11. DELIVERY
Time is of the essence, Deliveries of equipment. supplies. and/or ser.. iccs must be made no later than the time stated in the contract or withm a
reasonable period of time, if a specific time is not stated,
•
Read and understood.
12. INSPECTION AND ACCEPTANCE
a.
b.
c,
d,
No equipment. supplies, and/or services received by an agency of the state pursuant to a contract shall be deemed accepted until the agency has had
reasonable opportunity to inspect said equipment, supplies, and/or services
All equipment. supplies. and/or services which do not comply with the specifications and/or requirements or which are otherwise unacceptable or
defecu\'e may be rejected. In addition. all equipment, supplies, and/or services which are disco\'ered to be defective or which do not conform to any
warranty of the contractor upon inspection (or at any later time if the defects contained were not reasonably ascertainable upon the initial inspection)
may be rejected,
The State of Missouri reserves the right to return any such rejected shipment at the contractor's expense for full credit or replacement and to specify a
reasonable date by which replacements must be received.
The State of Missouri's right to reject any unacceptable equipment, supplies. and/or services shall not exclude any other legal, equitable or contractual
remedies the slate may have.
Read and understood.
13. WARRANTY
a.
The contractor expressly warrants that all equipment. supplies, and/or sen'ices provided shall: (I) conform to each and every specification, drawing,
sample or other description which was furnished to or adopted by the DPMM, (2) be fit and sufficient for the purpose expressed in the RFP. (3) be
merchantable, (4) be of good materials and workmanship. and (5) be free from defect.
b, SUl:h warranty shall survive delivery and shall not be deemed waived either by reason of the state's acceptance of or pa}ment for said equipment.
supplies, and/or services.
Read and understood.
14. CONFLICT OF INTEREST
a,
b.
Officials and employees of the state agency. its governing body. or any other public officials of the State of Missouri must comply with Sections
105.452 and 105454 RSMo regarding conniet of interest.
The contractor hereby co\'enants that at the time of the submission of the proposal the contractor has no other contractual relationships which would
create any actual or perceived conflil:t of interest. The contractor further agree, that during the term of the contract neither the contractor nor any of its
employees shall acquire any other contractual relationships which create such a ,;onnict.
•
Read and understood.
15. REMEDIES AND RIGHTS
a,
b.
No provision in the contract shall be construed, expressly or implied. as a wai\'~r by the State of Missouri of any existing or future right and/or remedy
available by law in the event of any claim by the State of Missouri of the contractor's default or breach of contract.
The contractor agrees and understands that the contract shall constitute an assignment by the contractor to the State of Missouri of all rights, title and
interest in and to all causes of action that the contractor may have under the antitrust laws of the United Slates or the State of Missouri for which causes
of action have accrued or will accrue as the result of or in relation to the particular equipment. supplies, and/or services purchased or procured by the
contractor in the fulfillment of the contract with the State of Missouri.
Read and understood.
16. CANCELLATION OF CONTRACT
a,
b,
c.
d,
In the event of material breach of the contractual obligations by the contractor, the DPMM may cancel the contract. At its sole discretion. the DPMM
may give the contractor an opportunity to cure the breach or to explain how tile breach will be cured. The actual cure must be completed within no more
than 10 working days from notification, or at a minimum the contractor mu,t provide DPMM within 10 working days from notification a written plan
detailing how the contractor intends to cure the breach,
If the contractor fails to cure the breach or if circumstances demand immediate action, the DPMM will issue a notice of cancellation terminating the
contract immediately.
If the DPMM cancels the contract for breach, the DPMM reserves the right to obtain the equipment. supplies, and/or services to be provided pursuant to
the contract from other sources and upon such terms and in such manner as the DPMM deems appropriate and charge the contractor for any additional
costs incurred thereby.
The contractor understands and agrees that funds required to fund the contract must be appropriated by the General Assembly of the State of Missouri
for each fiscal year included within the contract period. The contract shall not be binding upon the state for any period in which funds have not been
appropriated. and the state shall not be liable for any costs assol:iated with termination caused by lack of appropriations.
Read and understood,
17. COMMUNICATIONS AND NOTICES
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55B2Z05070
o
Page 5
Any notice to the contractor shall be deemed sufficient when deposited in the United States mail postage prepaid, transmitted by facsimile, transmitted
bye-mail or hand-carried and presented to an authorized employee of the contractor.
Read and understood.
18. BANKRUPTCY OR INSOLVENCY
a.
b.
Upon filing for any bankruptcy or insol\'ency proceeding by or against the contractor, whether voluntary or involuntary, or upon the appointment of a
receiver, trustee, or assignee for the benefit of creditors, the contractor must noti!)· the DPMM immediately.
Upon learning of any such actions, the DPMM reserves the right. at its sole discretion, to either cancel the contract m affirm thc contract and hold the
contractor rcsponsible for damages.
Read and understood.
19. INVENTIONS, PATENTS AND COPYRIGHTS
Thc contractor shall dcfend, protect, and hold harmless the State of Missouri, its officers, agents, and employees against all suits of law or in equity
resulting from patent and copyright infringement concerning the contractor's performance or products produced under the terms of the contract.
Read and understood.
20. NON-DISCRIMINATION AND AFFIRMATIVE ACTION
In connection with the furnishing of equipment, supplies, and/or services under the contract, the contractm and all subcontractors shall agree not 10
discriminate against recipients of services or employees or applicants for employment on the basis of race, color, religion, national origin, sex, age.
disability, or veteran status. If the contractor or subcontractor employs at least 50 persons. they shall have and maintain an affirmative action program
which shall include:
A written policy statement committing the organization to affirmative action and assigning management responsibilities and procedures for evaluation
and dissemination:
h. The identification of a person designated to handle affirmative action:
c. The establishment of non-discriminatory selection standards, objective measures to analyze recruitment, an upward mobility system. a wage and salary
structure. and standards applicable to layoff, recall, discharge, demotion, and discipline:
d. The exclusion of discrimination from all collective bargaining agreements; and
e. Performance of an internal audit of the reporting system to monitor execution and to provide for future planning.
a.
0
If discrimination by a contractor is found to exist, the DPMM shall take appropriate enforcement action which may include, but not necessarily be
limited to, cancellation of the contract, suspension, or debarment by the DPMM until corrective action by the contractor is made and ensured, and
rcrerral to the Attorney General's Office, whichever enforcement action may be deemed most appropriate.
Read and understood.
21. AMERICANS WITH DISABILITIES ACT
In connection with the furnishing of equipment, supplies, and/or services under the contract, the contractor and all subcontractors shall comply with all
applicable requirements and provisions of the Americans with Disabilities Act (ADA).
Read and understood.
22. FILING AND PAYMENT OF TAXES
The commissioner of administration and other agencies to which the state purchasing law applies shall not contract for goods or services with a vendor if
the vendor or an affiliate of the vendor makes sales at retail of tangible personal property or for the purpose of storage, use, or consumption in this state
but fails to collect and properly pay the tax as provided in chapter 144, RSMo. For the purposes of this section, "affiliate of the vendor" shall mean any
person or entity that is controlled by or is under common control with the vendor, whether through stock ownership or otherwise. Therefore offeror's
failure to maintain compl iance with chapter 144. RSMo may eliminate their proposal from consideration for award.
Read and understood.
23. TITLES
Titles of paragraphs uscd herein are for the purpose of facilitating reference only and shall not be construed to infer a contractual construction of
language.
Read and understood.
Revised 01/21/05
-
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
3. TECHNICAL SPECIFICATIONS
3.1
General:
3.1.1
The contractor(s} shall provide, install and maintain an offender telephone service for agency
locations as indicated in below, on an as-needed, if needed basis, in accordance with the
provisions and requirements herein. The agency may add or delete telephones at locations
indicated below or at additional locations without additional cost to the State agency.
LOCATION
o
o
Eastern Reuption & Diagnostic Correctional Center
2727 Highway K
Bonne Terre, Mo.
Boonville Correttional Center & Boonville Treatment Center
1216 East Morgan Street
Boonville, Mo.
Crossroads Correctional Center
1115 Eo Pence
Cameron, Mo.
Southeast Correctional Center
300 Pedro Simmons Drive
Charleston, Mo.
Chillicothe Correctional Center
1500 Third Street
Chillicothe, Mo.
Western Missouri Correctional Ceuter
609 E. Pence
Cameron, Mo.
Farmington Correctional Center
1012 W. Columbia Street
Farmington, Mo.
Ozark Correctional Center
1192 Honor Camp Lane
Fordland, Mo.
Fulton Reception & Diagnostic Center
1393 Route 0
Fulton, Mo.
Algoa Correctional Center
8501 Fence Line Road
Jefferson City, Mo.
Jefferson City Correctional Center
8200 Fence Line Road
Jefferson City, MO 65101
South Central Correctional Center
255 West Highway 32
Licking, Mo.
Maryville Treatment Center
30227 US Hwy 136
Maryville, Mo.
Potosi Correctional Center and Mineral Area Treatment
Center
11593 State Road 0
Mineral Point, Mo.
Missouri Eastern Correctional Center
18701 Old Highway 66
Pacific, Mo.
Moberly Correctional Center
5201 S. Morely
Moberly, Mo.
ESTIMA TED Ii OF
REQUIRED
PHONES
166 PHONES
ESTIMATED #I OF
REQUIRED
WORKSTATIONS
I WORKSTATION
ESTIMATED Ii OF
REQUIRED TDD
UNITS
2 ITD UNITS
59 PHONES
+12 PHONES IN
TENT
89 PHONES
I WORKSTATION
2ITD UNITS
I WORKSTATION
2ITD UNITS
87 PHONES
1 WORKSTATION
2 ITO UNITS
38 PHONES
1 WORKSTATION
2 ITO UNITS
96 PHONES
I WORKSTATION
2 ITO UNITS
140 PHONES
1 WORKSTATION
2 ITO UNITS
27PIIONES
I WORKSTATION
2 ITO UNITS
119 PHONES
1 WORKSTATION
2 ITO UNITS
62 PHONES
1 WORKSTATION
2 ITDUNITS
91 PHONES
1 WORKSTATION
2 ITO UNITS
78 PHONES
1 WORKSTATION
2 ITDUNITS
23 PHONES
1 WORKSTATION
2 ITO UNITS
49 PHONES
1 WORKSTATION
2 ITO UNITS
52 PHONES
I WORKSTATION
2 ITO UNITS
53 PHONES
1 WORKSTATION
2 ITO UNITS
,
fZ} Printed on Recycled Paper
3-1
State of Missouri
Offender Telephone Services - RFP B2Z05070
Northeast Correc:tional Center
13608 Pike 46 Airport Road
Bowling Green, Mo.
Western Rec:eption, Diagnostic & Correctional Center
3401 Fanon Street
St. Joseph, Mo.
Tipton Corrtttional Center
619 N. Osage Avenue
Tipton,Mo.
Women's Reception and Diagnostic Center
1101 E. Hwy 54
Vandalia, MO 63382
Central Regional Investigations
117 Commerce
Jeffenon City, MO 65109
Western Rc:gionallnvutigations
3208 Frederiek
St. Josepb, MO 64506
Eastern Regionsllnvestigations
1012 W. Columbia, Building 41
Farmin2ton, MO 6J64O
TOTAL
106 PHONES
1 WORXSTATION
2TTDUNITS
92PHO:"llES
1 WORKSTA TlON
1TTDUNITS
58PHO:"llES
1 WORKSTATION
1TTDUNITS
69PHO:"llES
1 WORKSTATION
1 TTD UNITS
•
1 WORKSTATION
1 WORXSTATION
1 WORKSTATION
1,566 PHONES
13 WORKSTATIONS
40TTD UNITS
o Read and agreed. PCS shall provide. install and maintain an offender telephone
service for the agency locations indicated above, on an as needed, if needed
basis, in accordance with the provisions and requirements of this RFP. PCS
acknowledges that the agency may add or delete telephones at the locations listed
or at additional locations without additional cost to the State agency.
The PCS solution calls for a robust, full-featured, state-of-the-art, turnkey system
that can be installed and operated with minimal effort and maximum value for the
agency. The PCS Offender Telephone System offers full-channel monitoring and
recording of offender telephone conversations. The following pages detail the
Team PCS Proposal to exceed the requirements of this RFP. (For a video
demonstration of the PCS Offender Telephone System, please see Appendix C-1
in Section C).
3.1.2
•
The contractor shall furnish, install, and maintain telephones and recording and monitoring
workstations on an as needed, if needed basis to the agency in accordance with the provisions
and requirements stated herein.
o Read and agreed. PCS will install top-of-the-line telephones from OTC Telecom
(see paragraph 3.5.3.a). We will also install the most full-featured and reliable
recording and monitoring eqUipment available and new workstations in accordance
with the requirements of the RFP. Telephones and workstations will be added on
an as needed basis. PCS has planned for two (2) additional workstations per
correctional facility and two (2) additional workstation per Regional Investigation
location.
3.1.3
3-2
The contractor must comply with all applicable law, and Federal Communications Commission
and State of Missouri Public Service Commission regulations regarding licensing and
certifications and submit documentation of such if requested. Upon contractor providing
evidence of the validity of new federal and/or state regulation directly affecting the provisions
of the contract, the state shall amend the contract to include such provisions. Regulatory
mandates of the contractor may be passed on to the state via contract amendment.
....
'. J
Pnnte<l on Recycle<l Paper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
o Read and agreed.
3.1.4
Section 191.863 of the Revised Statutes of Missouri (RSMo) requires state agencies to make
information technologies accessible to individuals with disabilities. The State of Missouri's
Information Technology (IT) Accessibility Standards http://oit.mo.gov/standardsIITGS0003.pdf
provide direction for complying with RSMo 191.863. All systems/applications developed
and/or customized by the contractor shall comply with the applicable accessibility requirements
of the Missouri IT Accessibility Standards.
o Read and agreed.
3.1.4.a
The contractor shall promptly respond to any complaint brought to its attention regarding
accessibility of the systems/applications developed and/or customized by the contractor and
shall resolve such complaints by bringing the systems/applications into compliance with the
applicable Missouri IT Accessibility Standards at no additional cost to the state. The contractor
shall indemnify and hold harmless the state of Missouri and any Missouri government entity
purchasing the systems/applications developed and/or customized by the contractor from any
claim arising out of the contractor's failure to comply with the aforementioned requirements.
o Read and agreed. PCS will promptly respond in accordance with prompt
o
notification of the problem and access to the affected facility.
3.1.5
The contractor may utilize new, refurbished or used equipment, provided the equipment meets
and or exceeds the contract equipment requirements.
o Read and agreed.
3.2
Offender Telephone Service Requirements:
3.2.1
The contractor shall provide a Basic Offender Telephone Service (OTS) and an Option lOTS
on an as-needed if-needed basis.
o Read and agreed. PCS will provide a fully integrated, state-of-the-art, turnkey
Offender Telephone System that will support all of the requirements of the Basic
Offender Telephone Service (OTS), as well as all of the requirements of the Option
1 OTS on an as needed, if needed basis.
o
3.3
Basic OTS Requirements:
3.3.1
Mandatory Requirements: The contractor shall provide a Basic OTS and as a minimum, include
the following features and functionalities:
3.3.1.a.
Capability of denying specified telephone numbers from offender dialing.
3-3
, : ) Printed on Recycled Paper
-
,
C~~~-'PCS
~?J_,~._,__
...
State of Missouri
Offender Telephone Services - RFP B2Z05070
~~-.----------------------------------~~---------------------
o Read and agreed. The pes system will provide the agency with the ability to
define a list of numbers that superseded all offender's personal list of telephone
numbers. The facility can block telephone numbers for all offenders, which will
prevent calls from processing even if the number is on the offender's personal list
(for example, facility employees' telephone numbers). The facility can also approve
telephone numbers for all offenders at the facility, in which case calls will go
through even if it is not on the offender's personal list (for example, a snitch
telephone number or maintenance telephone number used when reporting phone
problems).
•
Typically, the system will be programmed to block 800, 888, 900, 976 and other
numbers deSignated by the agency. Upon implementation, pes will work with the
agency to establish the blocking requirements. The file of existing blocked numbers
will be uploaded to the call processor before it is even shipped to the site, Once
installed, additional blocking can be managed on-site using the administrative
workstation or via remote communications. In addition, the list of blocked numbers
can be generated and viewed or printed at any time.
•
Figure 3-1 Facility Telephone Number Control
3.3.1.b.
A personal identification number (PIN) application.
o Read and agreed. The pes system can be configured for a PIN application. With
the use of the PIN application, every time a call is placed, the offender would enter
their assigned PIN which would cause all resulting call records and recordings to
be associated with that offender. When the first call is placed by each offender, the
caller is asked to record his/her name. This recording is then stored and used on
all future calls using that PIN.
pes in concert with Huber and Associates will continue to use existing PIN
numbers from OP2 system maintain by MODOC.
3.3.1.c.
3-4
Capable of collect, station-to-station calling utilizing a PIN.
•
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Printed on Recycled F'aper
- - - - - - - - - - - - - - - - - - - _ ..
(~~~~P~S
State of Missouri
Offender Telephone Services - RFP 82Z05070
o
·-lInooJt .......
o Read and agreed. The pes system will be programmed to process all offender
calls on an outgoing station-to-station and collect call basis utilizing PINs as
designated by the state.
Access to an unrestricted outside line or live operator can be prohibited by pes
system. All call functions are fully automated with an extensive array of voice
prompts to guide both the caller and the called party through the process from start
to finish. By providing this level of information to the both parties, phone related
questions are virtually eliminated. Offenders receive detailed announcements
indicating the call status and detailing why a call failed to complete when this
occurs.
3.3.l.d.
Operational features and system requirements provided shall be applicable to all calls placed
through the system, including local and long distance calling.
o Read and agreed. All call processing controls established within and managed by
the PCS system will be applied to all tariff types of calls including Local, IntraLATA,
InterLATA, Interstate, and International and all payment types of calls including
collect, prepaid collect, or debit.
3.3.l.e.
One-way, out-going service only.
o Read and agreed. The pes system will process only outgoing calls. PCS employs
o
several methods to ensure there will be no incoming calls to offender telephones.
1) PCS will only provision outgoing DOD trunks.
2) The call processor will be configured for one-way outbound traffic and will
prevent incoming calls from being connected to offender telephones.
3) The offender telephones have no ringer or other means of signaling an
incoming call.
3.3.1.f.
The ability for collect calls to be processed with an automated attendant.
o Read and agreed. All calls are processed using a full-featured automated attendant
function. At no time will offenders have access to a live operator.
3.3.1.g.
Prohibits direct-dialed calls of any type, access to "411" information service, access to 800, 900
and 911 type services, and access to mUltiple long distance carriers via 950, 800 and 10 10XXX numbers.
o Read and agreed. The PCS system will prohibit direct dialed calls and all calls to
o
directory assistance, 800, 888, 900, 976, 911 and all carrier access codes plus any
other numbers designated by the state.
, : } Printed an Recycled
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3-5
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.-7Inow6........
State of Missouri
Offender Telephone Services - RFP B2Z0S070
Access to an unrestricted outside line or live operator is strictly prohibited by pes
system. All call functions are fully controlled by the automated attendant with an
extensive array of voice prompts to guide both the caller and the called party
through the process from start to finish. Offenders attempting a call that is not
allowed will hear an announcement explaining that the number they have dialed is
not allowed
3.3 .l.h.
•
Call acceptance by the called party must be accomplished through caller confinnation {positive
acceptance}.
o
Read and agreed. All calls will require positive acceptance through the pes
system. Each call requires the called party to indicate positive acceptance by
pressing "5" on their phone regardless of whether the call is a collect, prepaid, or
debit.
After the offender dials their PIN, the OTS checks the call block and allowed tables
the number. Only then will the system attempt to contact the called party. The
offender will not be connected to the called party until after the called party
positively accepts the call.
3.3.l.i.
Provide a pre-recorded announcement identifYing that the collect call is coming from a specific
offender at a Missouri Correctional Institution before call acceptance. This recording must be
heard by the answering party.
o Read and agreed. The PCS system is set up with customized voice prompts that
identify the name of the correctional facility, the offender's name, and the
instructions for accepting the call. This announcement also states that the call will
be monitored and recorded and that 3-way calling or call waiting will disconnect the
call. The announcement can be customized to meet the state's requirements. The
offender will have the option to choose between different language options.
•
When the called party answers, although the speech path is separated, both the
offender and called party will hear an announcement similar to the following:
"This is a pes Collect Call from (Offender Name) at the (Facility Name). This call
may be monitored and recorded. The use of 3-way or call waiting will disconnect
the call. To hear the cost of this call, dial 8 now. If you wish to block any future
collect calls, dial 7-7. To refuse this call, hang up. If you wish to accept and pay for
this call, dial 5 now. Both parties will hear that the call will be recorded and
monitored." The option for the called party to receive current collect call balance is
also available.
pes provides the State with the offender's prerecorded name option. This option
records the offenders name one time, and uses this recorded name for the
offenders stay. Otherwise the offender will be required to record his/her name at
the beginning of each call.
The prerecorded name is linked to the offender's PIN. When an offender places a
call, the offender no longer needs to state his or her name. The prerecorded name
3-6
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.
f.~ Printed on Recycled Paper
•
State of Missouri
Offender Telephone Services - RFP 82Z05070
is automatically used. This option both reduces the time required to place a call
and eliminates the ability for offenders to transmit short messages to the called to
party.
Prerecorded names can be stored either by using the first call made by the
offender or the PIN Administrator to record the name. The prerecorded name can
be changed at any time with a request from any of the correctional facilities to the
PIN Administrator.
PCS VOICE PROMPTS
Voice prompts and messages are played in either English or Spanish, depending
upon the Language Preference selected. The following is a list of messages voice
prompts available on the pes system:
•
•
•
•
•
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•
0
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
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•
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0
-
"You have sixty seconds remaining."
"Your call was not accepted."
"The phone number you have dialed is not allowed."
"The system is not available for collect calling. Please try again later."
·Your call is being processed."
"This number has been blocked at the customer's request."
"At the tone please state your name."
"You have a call already active."
"You have exceeded the number of calls allowed."
"You have exceeded the number of minutes allowed."
"Thank you."
"Your call cannot be placed at this time."
"The system is not available at this time."
"This phone is disabled."
"You are not authorized calls from this phone location."
"You have insufficient funds to place this call."
"Your account has been restricted by the [facility name]."
"The number you are calling is blocked by [carrier name]."
"Your call has not been answered. Please try your call again later."
"The line is busy. Please try your call again later."
"Your call cannot be completed as dialed. Please check the number and dial
again."
"All lines are busy. Please try your call again later."
"[carrier name]. This call may be monitored or recorded. I have a prepaid call
from."
"At a [facility name]. To accept dial 5 and wait for connection. To refuse,
hang up."
"This call is from a [facility name]."
"[carrier name] has a collect call for you. This call may be monitored or
recorded. You have a collect call from."
"At a [facility name]. If you wish to accept and pay for this call dial 5 now. If
you wish to block any future collect calls press or dial 7 for further
information. To refuse this call hang up."
.~
f.':
3·7
Printed on Recycled Paper
(~~~PCS
..
State of Missouri
Offender Telephone Services - RFP 82Z05070
-~~.
•
•
•
•
•
•
•
•
•
3.3.1.j.
"[carrier name] has a collect call for you. This call may be monitored or
recorded. You have a collect call from."
"At a [facility name]. For customer assistance and collection or complaint
procedures, dial 1 800444 3333 or 1-888-288-9879. To hear the cost of this
out-of-state call, press 8 now. If you wish to accept and pay for this call dial
5 now. If you wish to block any future collect calls press or dial 7 for further
information. To refuse this call hang up."
"To have your number blocked from receiving calls from all prisons dial 1800-231-0193 or 1-888-288-9879."
"Are you sure, you want to block future collect calls of this type? Dial 6 to
confirm."
"This call is from ... "
"For the first..."
"For each additionaL .. "
"The maximum cost of this out-of-state call is a ... "
"Per minute plus a federal universal service fee. If you wish to accept and
pay for this call dialS now."
•
The contractor shall provide TDDs that are compatible with the standard telephone devices.
o Read and agreed. As required by paragraph 3.1.1, PCS
will provide two (2) TDDs at each of the specified locations.
PCS proposes the use of the portable Ultratec (Model:
Supercom 4400) vandal resistant TOO.
Figure 3-2 Ultratec Supercom 4400 TOO
Standard features of these TOO phones include:
• 32k memory
• Turbo Code® and Auto IDTM
• E-Turbo for simplified relay calling**
• Direct connect (with 2 jacks) to standard telephone lines
• Built-in ring flasher
• Auto-Answer (with programmable message)
• Auto-busy redial, Wait for Response and 3-way calling
• Remote message retrieval
• User-programmable Relay Voice Announcer
• Keyboard dialing, follow-on dialing, tone or pulse dial
• Memory dialing/redial
• Computer-style keyboard
• TTY Announcer™
• GNSK and arrow keys
• Printer port to connect to external printer
• Baudot code (45.5/50 baud rate)
The PCS' proposed call processor can be configured to allow for up to 30 minutes
per TDD connection. PCS can also program the system to allow only a certain
number of attempts and/or connections per day, week, or month. The system will
3-8
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' . : Pnnled on Recycled Paper
•
•
-
c~p.cs
........ n...p.-.
State of Missouri
Offender Telephone Services - RFP B2Z05070
connect to a circuit that has the capability of accessing a TDD relay center. The
system will have a centrally managed database with all relay centers' contact
information. These numbers will allow offenders to process messages without
voice overlays. This exception table will be kept current. Any number not in this list
will have a voice overlay.
PCS will work closely with the agency to ensure that the security features designed
into standard calling practices are incorporated into the calls made by offenders
through the relay centers. This includes recordings, blocked numbers, PINs and
PANs. PCS has extensive experience in working with various relay centers to
ensure that disabled offenders have the same calling privileges and security
features designed into their calling patterns as all other offenders.
3.3.I.k.
Quick and selective shutdown capability for the following agency locations:
• At demarcation location - total institution telephones;
• By central control center - select telephones; and,
• By select housing units - control center.
o Read and agreed. The PCS system provides the ability to enable or disable
o
offender phones on demand through any system workstation. Authorized
personnel can shutdown offender telephones "gracefully", by waiting until the
current conversations are over before disabling the phones, or abruptly terminate
all calls immediately. It is important to note that this function can be performed from
a remote workstation - which is useful in an emergency situation where the site
workstations may not be accessible. The Workstation screen used to perform this
function is:
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Figure 3·3 Shutdown Phones from Workstation
o
The EnablelDisable Telephones screen provides the facility staff (with the
appropriate security level) the ability to control phone activation within the facility.
Control can be at the individual phone level identified by Station 10, the Living Unit
level, or facility wide.
."
.
'-.: Pnllted
on Recycled Paper
-.
3-9
C~~PCS
State of Missouri
Offender Telephone Services - RFP B2Z05070
In addition to shutting down phones at the workstation, PCS will also provide
mechanical shutdown switches located in the phone closets. Authorized personnel
will be able to digitally shutdown selected telephones from the central control
centers. PCS believes it is vital for system shutdown equipment to be designed to
ensure maximum phone quality. The industry standard has been to simply install
off-the-shelf shutdown switches in correctional facilities. PCS research identified a
need for higher quality and more sophisticated shutdown equipment than was
available in the marketplace. Based on this research, pes designed a switching
unit that meets and exceeds the needs of the correctional environment. The
system requires no special technical knowledge to disconnect or reconnect
service.
•
The ICOR-24 is a patent-pending switching unit that allows PCS employees and/or
correctional personnel to shut down a number of phones with a single switch. This
increases variation options for shutting off phones, reduces required wiring and
space required for installations. The unit can be configured in a variety of ways. It
can accommodate multiple switches, so that only certain phones are disabled at a
time. Please refer to the following photo.
•
Figure 3-4 pes' ICOR-24 Shutdown Switch
As the name implies, the ICOR-24 can disable up to 24 phones at a time. If the
facility wishes to control more than 24 phones, then multiple units can be grouped
together as shown in the picture on the right. Each new unit that is grouped gives
you the ability to control another 24 phones.
•
3-10
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Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP 82Z05070
o
By using the ICOR-24, PCS can group phones in a variety of ways so that facility
personnel can easily shut off selected phones for the entire institution, central
control center, or by housing unit.
These configurations are not limited to phone locations. For example, there may be
offender phones located in several areas of a facility. Even though these phones
may connect to different trunk lines, they could be connected through the ICOR-24
so that all of them could be shut off at once.
pes would like to point out to the agency that so far no other offender telephone
system provider has made this quality commitment in providing state-of-the-art cutoff switching units.
3.3.1.1.
Capability of providing dial tone to all offender telephones at the same time and one central
office line per offender telephone.
o Read and agreed. The system will be capable of providing dial tone to all offender
o
telephones at the same time and one central office line per offender telephone.
Additionally the switching capabilities of the Focus 100 allows for any outgoing
trunk to be disabled it there are technical or quality issues with a given line. Thus, a
one-to-one ratio between offender telephones and central office trunks does not
mean that an outage of a central office trunk will affect any specific offender
telephone.
3.3.I.m. Capability of processing calls on a selective bilingual basis that allows the offender to select the
preferred language utilizing a code on the keypad (i.e. "I" for English and "2" Spanish).
o Read and agreed. When a call is placed, the offender will be provided with the
option of either English or Spanish voice prompts. "For English, press one (1), Para
Espanol, marque dos (2)." Once the selection is made, all voice prompts for the
balance of the call process are given in the desired language. If desired, the
offender's language preference can be entered with his PIN and automatically
selected for all further conversations. When PINs are in use, and an allowed call
list is established, a language preference may also be selected for each aI/owed
number. Calls placed to that number would utilize the specified language
automatically for all called party announcements.
Languages other than English and Spanish can be made available to the State of
Missouri by request.
3.3.l.n
Capability of preventing any offender telephone from receiving any incoming calls.
D
o
.. .
Read and agreed. The system will be programmed to process one-way - out-going
calls only. No incoming calls will be allowed to any offender telephone. Trunks will
be provisioned one-way outgoing only. The cafl processor will be programmed to
block incoming calls from reaching any offender telephones. The offender
telephones themselves will not have a ringer or other indicator to alert an offender
3-11
,:-:: Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
if an incoming call were attempted. As a further deterrent, the called to party will
not receive any Caller 10, thus discouraging any attempts at making incoming calls.
3.3.1.0
•
Telephone reception quality equal to the tone quality offered to the general public and meet
telecommunication industry standards for service quality. The agency shall have final approval
of reception quality.
o Read and agreed. The quality of reception to both the called party and the offender
will meet telecommunications industry standards for service quality and will be
subject to agency approval. At any time during the term of the contract the agency
will have the option to check and ensure the ongoing quality of not only the
outgoing trunk quality, but also the connection between the offender phone and the
telephone room. Any required improvements will be completed by PCS at no
expense to the agency.
3.3.1.p.
Capability of taking an individual station out of service without affecting other units.
o Read and agreed. Authorized users can disable individual offender phones from
any workstation with a few clicks of the mouse. When an individual telephone
station is disabled, there is absolutely no affect on on-going call processing through
other offender telephones. This can also be done on an automated process.
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Figure 3-5 Disabling Individual Offender Telephones
3.3.1.q.
A fraud prevention feature that will be capable of randomly interjecting pre-recorded
announcements to the called party throughout the duration of the conversation indicating the
source of the call. The fraud prevention shall not allow the offender to interfere with these
announcements.
o Read and agreed. The PCS system may be programmed to interject a voice
announcement at random intervals throughout each offender phone call. The
announcement content will notify the called party that they are speaking to an
3-12
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•
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
Ci~P~S
'-~....-'
offender at the "Facility Name". The announcement volume will be reduced to a
level that is not obtrusive, but still audible. The PCS system can adjust the volume
and the frequency of the announcement upon request by the state as specified.
The offender will not be able to interfere with these announcements.
PCS has found the voice overlay announcement to be an effective harassment
prevention tool. The called party is made aware of the origin of the call at all times
and any inappropriate or harassing calls can be easily reported to facility
personnel. The message contents may be customized with suggested language as
follows: "This call is from the (Facility Name)". Typically, this message is
programmed to repeat every 5 minutes, resulting in 3 announcements during a 15~
minute call. PCS will work with the state to establish these settings for maximum
effectiveness and minimal call intrusion.
3.3.1.r.
Capability to perfonn remote diagnostics to the OTS to detennine if a problem is with the
telephone unit or with the telephone line.
o Read and agreed. PCS believes any problems that occur should be resolved
before our customers even become aware of them. We devote significant time and
resources to ensure our systems are constantly in check. Regardless of the cause
or if another vendor is at fault, all problems relating to the offender telephone
system will be handled by PCS.
o
PCS uses extensive diagnostic tools to identify potential problems. We analyze
traffic patterns and track potential problems in the Frame Relay, Wide Area
Network, T-1 connections, and Central Office (CO) trunks. Data is constantly being
downloaded and analyzed. The following sections explain this process in detail.
The PCS system also provides the capability to place remote test calls to
determine if a reported problem is due to the OTS, the offender telephone, the CO
trunk, or a PSTN problem. Additionally, maintenance reports are available that
help to isolate marginal offender phones and trunks that display:
•
The number of calls and attempts by individual phone and trunk by day for
the most recent 7 days
•
1 week average number of calls per day by individual phone and trunk for
the previous week and the previous 4 weeks
•
The average conversation time for individual phones and trunks for the
previous day
•
The percent deviation by individual phone and trunk of the 1 week average
vs. the 4 week average
•
In a user selectable time period from current time all call attempts and
completes of all call types and tariff types.
I.} Printed on RecyCled Paper
3-13
C:~+}f'-C5
State of Missouri
----=....
==lhP""""--'............
::x:::==--_ _ _ _ _ _ _ _ _ _ _ _ _ _
Offender Telephone Services - RFP B2Z05070
BIG BROTHER -
pes
pes uses a software program we call
"Big Brother" to identify any potential issues
in Frame and WAN connectivity at our client sites. Big Brother diagnostically
monitors all call processors each hour for changes in call patterns using SNMP
(Simple Network Management Protocol) standards. Any change automatically
informs pes customer service technician and steps are taken to identify and
correct the problem. In case the assigned pes technician is unable to respond in a
timely manner, Big Brother automatically escalates problem notification to the next
level personnel. In some instances, Big Brother automatically corrects the
problems if the procedures are pre-programmed into the system. This feature
reduces the time and effort required for manual intervention to correct system
related problems.
•
The Big Brother software will identify any potential issues in Frame Relay and
WAN connectivity. The following screen displays the status of the system
con nections.
•
Figure 3-6 Remote Diagnostics
Other features of this software include:
•
•
•
•
•
•
3-14
Monitoring host resources (processor load, disk and memory usage, running
processes, log files, etc.).
Monitoring environmental factors, sUich as temperature.
Generating contact notifications when service or host problems occur and
get resolved (via email, pager, or other user-defined method).
Defining event handlers to be run during service or host events for proactive
problem resolution.
Providing external command interface that allows on-the-fly modifications to
be made to the monitoring and notification behavior through the use of event
handlers, the web interface, and third-party applications.
Retaining host and service status across program restarts.
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.~
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
•
•
Scheduling downtime for suppressing host and service notifications during
periods of planned outages.
Providing a web interface for viewing current network status, notification and
problem history, log file, etc.
In addition to monitoring the call processor(s), Big Brother routinely checks all the
end user workstations to ensure that all our services are active and usable. It also
detects and monitors circuit problems if it encounters problems in connecting with
the systems and machines it monitors.
When service interruptions and system failures are reported by Big Brother, PCS'
Customer Service personnel enter all pertinent information into an electronic
trouble ticket system. This system is then used to track the repair process and
ensure the timely response to all customer concerns.
The Call Processing and Recording System includes an embedded agent that
monitors and communicates with the Network Operations Center every 15 minutes.
The unit "checks in" and reports its condition. Any delay or non-report condition is
immediately identified and appropriate alarm levels are generated, and trouble
tickets are created.
3.3.I.s.
o
Capability to attempt to detect access to 3-way and conference calling at any time during the
call and immediately following the connection of the call, regardless of where the called party
is located (local calls, calls within the Local Access Transport Area {intralata}, calls outside the
Local Access Transport Area {interlata} and interstate calls). If detected, the call shall be
terminated before connection to the third party, or if during the call, as soon as the transfer or
conference is detected.
o Read and agreed. The PCS system is designed to isolate three-way call attempts
by detecting multiple call characteristics typically associated with this type of
activity. In addition, the three-way call detect feature can be programmed to either
disconnect the call or merely initiate a warning message. Regardless of the setting,
three way call detection events are tracked and noted in the call detail record and
made available for review in a report designed specifically for this purpose.
Once the system is up and running for a period of time, traffic patterns and call
activity will be analyzed to determine the optimum sensitivity setting for three-way
call detect. At this time, the disconnect feature will be enabled. From that point
forward, calls that trigger the three-way call detection feature will be disconnected.
While every effort is made to improve the accuracy of three-way call detection, it is
possible for other events on a call to inadvertently result in call disconnection.
These include:
o
•
•
•
•
Non-voice sounds during the call
Extra digits dialed during the call
Dropping or tapping the handset
Use of the call-waiting feature by the called party
3-15
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_
i
'~DCS
\t?-4}r~ __ _
State of Missouri
Offender Telephone Services - RFP 82Z05070
._,.....,......-
The following screen shot depicts the 3-Way attempt within the call detail:
[J
.. , Call Details
•
Figure 3-4 Call Detail of 3-Way Call Attempt
3.3.1.t.
Hardware that includes the following minimum requirements:
•
•
•
•
•
•
•
Processor with 2.80 GHz;
Ram with 512 MB;
Hard Drive with 80 GB;
Sound Card;
CD-RWand;
1.44 floppy drive
o Read and agreed. PCS will meet or exceed these hardware requirements.
Additionally, each workstation will consist of a Windows 2000 PC platform,
keyboard, and mouse, along with a 17" color monitor and printer.
3.3.1.u.
Microsoft Office 2000 Software.
o Read and agreed. Microsoft Office 2000 software will be provided with each
workstation.
3.3.2
Desirable Requirements: The contractor should include the following
functionalities in the Basic OTS:
3-16
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features and
•
C~PCs.
._:n-;.,......
State of Missouri
Offender Telephone Services - RFP B2Z05070
3.3.2.a.
Capability of providing Monitoring Reports that produce the following infonnation and the
capability of sorting within each category below:
•
•
Authorized Call Lists by PIN or identifying number
Calls by PIN or other identifying number
o Read and agreed. Reports can be generated that provide a complete current list of
allowed numbers associated with a specified offender PIN, the Account Telephone
Number List report or the Approved Telephone Numbers Search Report provides
the investigator with a list of all offenders allowed to call a specific telephone
number.
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Figure 3-5 Account Telephone Number List Report
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Figure 3-6 Approved Telephone Numbers Search Report
3-17
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Printed on Recycled Paper
';;~}PCS
.-...-.
.........
State of Missouri
Offender Telephone Services - RFP B2Z05070
The Call Detail report provides a list of all completed calls placed by a specific
offender's PIN over a specified period of time. There are various other search
criteria that can be performed using the Ad Hoc Query capability for reporting on
fields within the Call Detail Records including but not limited to the length of call,
called number, ranges of dates and times, and wild card searches.
•
Additional Investigative Reports include the following:
Account Telephone Number List
Alert Notification
Approved Telephone Numbers Search
Attempts by Stations
Call Detail
Calls from PIN not at Facility
Chronological List of Calls
Currently Suspended Telephone
Accounts
Extra Dialed digits
Frequently Dialed Numbers
Inmate Directory
Inmate History
Inmate Transfers
Invalid PIN Attempts
3.3.2.b.
Most Active Inmates
Facility Blocked Telephone Numbers
New Inmates
Quantity of Calls Placed
Quantity of Minutes Called
Released Inmates
Speed Dial Search
System Wide Blocked Telephone
Numbers
Telephone Numbers Called by More
Than One Inmate
Telephone Numbers Listed in More
Than One Account
Telephone Number Usage
Toll Free Numbers Called by Inmates
Toll Free Phone Numbers on Inmates
List
3 Way Call Detect
•
Capability of providing an offender PIN system that does not require administration by the
agency's staff.
o Read and agreed. Public Communications Services has created a teaming
agreement with Huber & Associates to ensure that the current system in place will
be utilized immediately. Upon booking an offender, the information is electronically
transmitted on a daily basis by the OP2 software directly to Huber & Associates
and in turn is transmitted to PCS. There will be no additional work or programming
required by the agency staff.
PCS has already begun to explore with Huber & Associates the development of
software enhancements that allow each offender to have a PIN number for use
immediately upon entering the system, instead of the current requirement of having
to wait for nightly downloads.
3.3.2.c.
Capability of generating a unique PIN for each offender using the offender number, booking
number or some number unique to the offender. The PIN should have authentification to
identifY the offender and his authority to make the call.
•
3·18
.~
f.';
.
Printed on Recvcled Paper
CfJiPC5
""'n...,6...--
State of Missouri
Offender Telephone Services - RFP 82Z05070
o
o Read and agreed. PCS will continue to use the current unique PIN methodology
used by the agency. The offender PIN will consist of the offender's number plus an
additional4-digit code provided by the OP2. The additional4-digit code can be
changed by the offender without charge. As with the current program, there will be
no additional work required by agency staff.
W=-~1IOj=
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••""'
..."..,--,,",",~--=.--""'-"'-'-'---.".-.........
,._-,.-,..,.,--~.,-\
o
Figure 3-7 PIN Generation Feature
Once an offender account is created in the OTS. A file will be created used to
identify the offender and their authority to make phone calls as noted in the
screenshot. Other relational screenshots can be used to further control offender
calling.
3.3.2.d.
Capability of storing the PINs in a database that is accessible to all agency personnel as
designed by the agency.
o Read and agreed. All PINs established for offenders will be redundantly stored at
each facility's OTS. This will include not only the PIN for offenders residing at that
particular facility, but also all PINs statewide. This allows for offenders to be able to
process calls even if a network connection is severed to the Huber facility in
Jefferson City.
The PCS system will allow all agency personnel with the appropriate assigned
security level to access offender PIN information. The Offender Directory report will
provide a complete listing of offenders within a given facility or statewide within the
specified period of time.
The Inmate Directory Report displays a log of all offenders requested by facility or
statewide within a specified time. The Inmate Directory report displays the following
information:
o
•
Facility Name
i.l
3-19
Printed on Recycled Paper
- - - - - - - - - - - - ------------ - - - - - -
C~~PCS
State of Missouri
Offender Telephone Services - RFP 82Z05070
~'f"roM-< _ _ """""_"
· _ n....u ........·
•
•
•
•
•
Facility Code
ID (offender's ID numbers)
Offender Name
Total Offender(s) Number
• • Ding. .
..."":!k... cor
T - . . ............... AIlDDolO _ _
U... ID: ... . -
...........
---
.
UD
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CIIIII1IIIDIIII'IIIIIrn.m . . u.
===
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............
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.....:nST
Figure 3-8 Inmate lDirectory Report
3.3 .2.e.
Capability of providing automated allow lists associated with each PIN. The allow lists should
store a set quantity of allowed telephone numbers for each offender. The registration process
for allow lists should use an automated operator that permits offenders to submit requests for
telephone numbers to be added or to be removed from hislher allow list after approval by the
agency. The agency's staff will approve the reque5its based on parameters set by the institution
and department. Registration and maintenance of this automated allow list should not require
further administration by the agency's staff.
•
o Read and agreed. As required, the PCS system will utilize a PIN authorization
code to identify each offender utilizing the offender telephones and each offender
account will have a defined list of allowed numbers ("calling list"), which they are
permitted to call. The size of this list is defined by the state and may be as large as
30 numbers per offender. In addition, the state may specify a "global" list of allowed
numbers, which are accessible by all offenders. These numbers would not impact
the offender-specific calling list. Offenders would be strictly prohibited from calling
any number that is not either a) present on their personal allowed calling list or b)
present on the globally allowed calling list.
As the screen below demonstrates, each number listed on the offender's calling list
can have a variety of unique parameters. Each entry can have a description of the
number, the preferred language of the called party, a Record/Do Not Record
indicator, a restriction to allow Debit and/or Collect calls and the ability to Alert
investigators of certain calls placed by that offender to a specific called number.
3-20
....
f.':
•
.
Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
-
.
.,.~-
........... : :- ,--~ '~:", -: :~':,
.,~
: - '~:, /~~ :~~,-~~",~;
.
"
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-
.-.w......f;- .. ",-:"' ........ -.
Figure 3-9 Offender's Calling Lisl
o
The numbers on an offender's Calling List can be submitted to the agency for
approval before being programmed into the system by the PIN Administrator. The
system also has a self~learn feature that allows the offender to place calls until his
phone list contains the maximum allowed telephone numbers (see sample screen
below). This feature reduces the amount of time it takes before a number becomes
active on the offender's calling. Telephone numbers that are not routed, such as
blocked or misdialed numbers, will not be added to the offender's list. When the
offender phone list reaches the maximum allowed telephone numbers, then the
offender will only be able to call the numbers on his list. For a new number to be
added, one of the existing numbers will have to be deleted.
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o
Figure 3-10 Self-learn Option Selected.
3-21
~}
Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
PCS will allow offenders to access a call-allowed list once a month on predetermined
dates based on facility. During these predetermined dates, offenders will be allowed to
add up to three new PAN numbers to their list as a request. Upon agency staff
approval, these numbers will be accepted or rejected into their PAN list. No further
registration or maintenance of this list will be required by the agency.
3.3.2.f.
•
As a minimum, an alert system that will detect and prohibit an attempted call made to a
restricted number, an attempted call using a restricted PIN, or an attempted call made from a
restricted telephone.
o Read and agreed. Authorized users of different access levels may establish alert
call settings based on an offender's PIN, an offender phone, or the called number,
any of which can be designated as restricted. When a call matches the alert
setting, active users belonging to the appropriate security access level are visually
notified. Please refer to Attachment 0 for an excerpt from a newscast reporting on
how successful this alert feature has been in uncovering criminal activity in the
State of Vermont.
•
Figure 3-11 Setting Alerts
3.3.2.g.
Capability to use portable PINs. Example: The offender may be moved from institution to
institution. The offender's information should automatically follow. This information should
include all lists and previous calling activity. No administration by the agency's staff should be
necessary.
o Read and agreed. The system can be configured to allow the offender to use the
same PIN when transferred to a new facility within the system. This process is
currently deployed throughout the Federal Bureau of Prisons, the State of Oregon,
the State of Colorado, and the State of Delaware Department of Corrections
facilities. Offender movement is tracked though scheduled file transfers of data. All
of an offender's related information moves with the offender, if and when they are
3·22
.'"
.
' • .: Printed
on Recyclect Paper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
transferred to another facility within the correctional system. No additional
administration is required on the part agency staff.
This process is used throughout the State of Vermont, New Hampshire, New
Mexico, and Iowa. Along with facilities deployed by VAC such as; the Federal
Bureau of Prisons, State of Oregon, etc.
3.3.2.h.
"This call may be recorded", included in the pre-recorded announcement.
o Read and agreed. When the called party answers, although the speech path is
separated, both the offender and called party will hear an announcement similar to
the following and with the precise wording approved by the state:
"This is a PCS Collect Call from (Offender Name) at the (Facility Name). This call
may be monitored and recorded. The use of 3-way or call waiting will disconnect
the call. To hear the cost of this call, dialS now. If you wish to block any future
collect calls, dial 7-7. To refuse this call, hang up. If you wish to accept and pay for
this call, dialS now."
3.3.2.i.
o
Upon request by the agency, provide specific information for tracking offender calling
activities and calling patterns by individual telephone numbers, and for billing purposes. The
following reports should be available for monitoring and billing purposes:
1)
Monitoring reports that can be provided or sorted by any or all of the following criteria:
•
•
•
•
•
•
•
Daily Statistical reports;
Institution name;
Originating number;
Terminating number;
Date of Call;
Time of day; and
Length of call.
o Read and agreed. The PCS Call Processing and Reporting System can produce
call detail reports including number of completed calls by offender, time call and
location over a specific amount of time, in addition, the chronological list of calls
report and the offender history report can be used to determine calling patterns and
track specific offender call activities. Numerous other reports listed here can be
used to track offender calling patterns and match to billing.
The PCS system can provide reports on all of the aforementioned sorting criteria.
In addition to a pre-packaged CDR report, a flexible, user friendly CDR Browser ad
hoc query feature will be provided. The presentation format can be customized to:
•
•
•
Display or suppress any stored piece of information about a call record
Sort ascending or descending on any of the fields selected
Select for one or more values in each selection field (e.g. multiple originating
stations, multiple called numbers)
l} Printed on RlK:ycled Paper
3·23
'~PCS
State of Missouri
•__ ~~.____________________________O_H_e__n_d_er_T_e_l~ep~h_o_n_e_S_e_N
__ic_e_s_-_R_F_P_B
__2Z_0_5_0_7_0
•
•
•
•
•
•
Allow wild card search criteria
Select for a range of dates and times
Search calls of a specified length
Search calls of a particular type
Any call selected can be played by users with appropriate security authority
as well as exported to a CD
Save frequently used ad hoc queries for future use.
•
The user will enter the GUI interface, select their search criteria for a specified
report, click on the preview/print button and view the report results. A screen shot
of the system interface GUI depicts how the user is allowed to define the
parameters to be applied to produce the customized report:
•
.. '" _ ...... _ i
____
....
"
4
~
...
_
....
Figure 3-12 Data Screen
Note: The Data screen shown above allows the user to view call records within a
facility, select parameters, view call detail records, play recordings, select/hide
columns, and sort data etc.
The system also has approximately forty standard reports that are available and
are easily accessible using a GUI interface on the system or via the web browser.
These reports are indexed and tabbed by the following categories: Financial,
Maintenance, and Investigative Reports as follows:
•
3-24
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-----------------------
---------
---
--
----
-----
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
Figure 3-13 Selecting Reports
An overview of each standard report is as follows:
•
Financial Reports
DescrijJtion
Call Refund
Generates and prints a summary transaction
report when a Call Refund transaction is
perlormed .
Provides a list of collect and debit call activity
for a dl!y or date range.
Provides a record of the total number of
financial transactions for an individual offender.
Provides a record of individual offender
deposits.
Offers a detailed reconciliation of an individual
offender's debit account.
Daily Call Charges
Financial Transactions
Offender Deposit
Offender Reconciliation
Maintenance Reports
Description
City by NPA-NXX Search
State By NPA (area code) Search
Provides the city and state for a particular NPANXX
Provides area codes and exchanges that are
designated for the local calling area.
Provides record of call attempts to invalid area
codes.
Provides hourly call traffic information showing
the number of calls attempted, the number
blocked by traffic, and the percentage blocked.
The report can be obtained by entering the
desired report period
Provides the state for a particular NPA
Investigative Reports
Description
Account Telephone Number list
Provides a complete current list of allowed
numbers associated with a specified offender
account.
Local Exchanges
Non-Area Code/Exchange Attempts
Percentage Grade of Blocking
o
3-25
; . } Printed on Recycled Paper
c~~ec5.
State of Missouri
Offender Telephone Services - RFP B2Z05070
..... ,."..........
--====~~=-------------------------------
Alert Notification
Approved Telephone Numbers Search
Call Detail
Calls From PIN Not at Facility
Chronological List of Calls
Currently Suspended Telephone
Account
Extra Dialed Digits
Frequently Dialed Numbers
Offender Directory
Offender History
Offender Transfers
Locally Blocked Telephone Numbers
3-26
Provides calls made by offenders placed on
alert and calls made to telephone numbers that
have been placed on alert status during the
desired report period. The report can be
obtained by entering the desired report period.
Provides a list of the offenders that are allowed
to call specific telephone numbers. The report
can be obtained by entering the telephone
numbers and the desired report period.
Provides the completed calls by offender (in the
order that they were placed) over a specified
time. The report can be obtained by entering
the offender and a specified time frame.
Provides all offenders' attempts to place calls
with Invalid PIN numbers. The report can be
obtained by entering the desired report period.
Provides a log of call attempts (successful and
unsuccessful) in the order that they were
placed. The report can be obtained by entering
the type of call (collect, debit, or both) and the
desired report period.
Provides a list of offender telephone accounts
where calling privileges have been suspended
during the desired period. The report can be
obtained by entering the desired report period.
Provides a list of all calls where extra dialed
digits were detected during the desired period.
The report can be obtained by entering the
desired report period
Provides a list of the telephone numbers called
more than a specified number of times within a
specified range of dates. The report can be
obtained by entering the minimum number of
calls to the telephone number and the desired
report period.
Prov ides a log of all offenders. The report can
be obtained by entering the desired report
period.
Provides all transactions associated with an
offender telephone account over a specified
time including canteen account debit calls,
collect calls, deposits, refunds, transfers, and/or
changes to offender telephone list. The report
can be obtained by entering the offender and a
specified time frame.
Provides a list offender telephone accounts that
have been received or transferred during a
specified time. The report can be obtained by
entering the offender and a specified time
frame.
Provides a list of all phone numbers blocked by
the local facility.
.
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on Recycled Paper
.~
•
•
•
- - - - - - - - - - - - - - - - - - --- ----
......
(~}PCS
State of Missouri
Offender Telephone Services - RFP 82Z05070
o
New Offender(s)
Quantity of Calls Placed
Quantity of Minutes Called
Released Offenders
Speed Dial Search
o
System-Wide Blocked Telephone
Numbers
Telephone Numbers Called by More
than One Offender
Telephone Numbers Listed in More
than One Account
Telephone Number Usage
Toll Free Numbers Called by
Offenders
Three Way Call Detect
o
~
Provides all offender telephone accounts added
during the specified time period. The report can
be obtained by entering the desired report
period.
Provides a list of all offenders that have placed
calls in excess of the user-defined number of
calls in a specific time period. The report can be
obtained by entering the minimum calls
threshold, type of call (collect, debit, or both),
and desired report period.
This report provides a list of all offenders that
have placed calls in excess of a user defined
total amount of minutes in a specific time
period. The report can be obtained by entering
the minimum amount of minutes threshold, type
of call (collect, debit, or both), and desired
report period.
Displays offenders released and removed from
the offender telephone system. The report can
be obtained by entering the desired report
period.
Displays offenders who have called the same
telephone number during a specified time. The
report can be obtained by entering 3-digit speed
dial codes.
Provides a list of all phone numbers globally
blocked throughout the prison system
Provides a list of telephone numbers that have
been called by a user defined number of
offenders within a specific time period. The
report can be obtained by entering the minimum
number of offenders calling and the desired
report period.
Provides the telephone numbers that are on
more than one offender's list of numbers
allowed to be dialed. The report can be
obtained by entering the minimum number of
offenders calling and the desired report period.
Provides a list of all calls made to a user
specified telephone number(s). The report can
be obtained by entering the telephone number,
type of call (collect, debit, or both), completed,
uncompleted, or both calls, minimum call
duration, and a specific time period.
Provides a list of toll free numbers (800, 866,
877, 888 etc.) called by offenders. The report
can be obtained by entering the desired report
period.
Provides a list of how many 3 Way Call
attempts were detected. The report can be
obtained by entering the desired report period.
2) Billing reports that can be provided or sorted by any or all ofthe following criteria:
.,
3-27
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'-': Printed on Recycled Paper
---~-----------------------------------------------------
State of Missouri
Offender Telephone Services - RFP B2Z05070
•
•
•
•
•
•
•
•
•
•
•
•
•
Call Detail report;
Amount charged per call;
Gross revenue;
Daily Statistics;
Monthly Statistics;
Called party/number accepting report;
Fraud/velocity report;
Separate Institution Totals and Statistics;
All Institutions Total and Statistics;
Total Calls;
Calls by Date;
Time of Day, and
Length of a Call.
•
o Read and Agreed. The above billing reports can be provided and sorted by any of
the criteria mentioned. These reports can be created on all facilities or individual
facilities. Additionally these same reports can be created based on individual
offenders on any given time frame for each and every facility.
3.3.2.j.
Customized reports.
D
3.3.2.k.
Read and agreed. Customized reports can be created within 48 hours at no cost.
In addition authorized users can employ the ad hoc query feature for a fast, simple
way to access data. Queries can be saved for future use. The PIN Administrator
will coordinate all report requests, and will assist agency personnel in creating ad
hoc queries.
E-mail capability.
D
•
Read and agreed. The PCS OTS Calling Solution includes an integrated nationally
based email WAN that allows all system personnel to interact. This capability
includes but it's not limited to:
1. Sending trouble ticket reports, which automatically get updated in
PCS trouble ticket system.
2. Regularly scheduled report delivery based on criteria is established
by MODOC personnel. Alerts and warnings for security violations
based on offender calling. Updates on capacity issues and diagnostic
concerns from the OTS.
These services will be delivered to those identified by PCS to the MODOC.
3.3.2.1.
Accessible from TCP/IP connections by multiple operators, simultaneously through a private
network for a specified number of users. This should include laptop users.
o Read and agreed. The PCS system can be made accessible through a secured
firewall from TCPIIP connections, such as the Missouri Department of Corrections
LANIWAN for a specified number of users, including users of laptops.
3-28
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•
State of Missouri
Offender Telephone Services - RFP 82Z05070
3.3.3
The contractor should provide all software for any Windows sound capable personal computer
or laptop.
D
3.3.4
Read and agreed. As required by the State and directly associated with the
offender call processing system.
The contractor should be able to keep the agency up to date on customer and technical support
issues through email notification.
D
Read and agreed. pes will keep the agency up to date on customer and technical
support issues through email notification in whatever manner or frequency as may
be requested.
pes also provides an on-line web-based customer support and information system
on its' proprietary SOPHIA (System Operations and Proprietary Handling of
Information and Accountability) system. Information is input to SOPHIA via pes'
Keystone trouble slip tracking system.
o
Whenever outages or equipment problems occur, the PIN Administrator will enter a
trouble slip into Keystone trouble slip tracking software. The system is used to
constantly monitor issues and tasks, record data, and produce reports. Keystone
allows all Inmate Customer Service employees to check the status of any problem
at any time. pes customers can access Keystone through SOPHIA to see a
history of trouble slips and follow up on the status of a trouble ticket. Please note
the following sample screen:
SeawIIvinc
Ate..-: $ ..... DMIlon
1-1-1
1--
- - --.. --..... -.......
-
,
"'
'
....
'00'
'00'
Ill·..,........
...........
'
'01'
........"",
, .,....... 1-......
,,,,,,' ,-1-'"
,
...
1-,
,,,,,,,,,....... 1-......
"""""'"·''''1--'''
&...-
...................
ru-1.11.1--
..,
Figure 3-14 Customer Slip Summary Screen
If the user clicks on a specific Slip Number, the following Keystone Ticket appears:
o
f!) Printed on Recycled Paper
3-29
State of Missouri
Offender Telephone Services - RFP 82Z05070
•
Figure 3-15 Keystone Screen
The ticket shows the location, nature of the problem, time of outage, response
time, priority, status, and any notes. PCS will maintain sufficient spare parts to
facilitate speedy repairs.
3.3.5
The contractor must subscribe to the Local Exchange Carrier Line [nfonnation Data Base
screening database. The contractor must query this database for each offender call and process
only those calls which do not have Billed Number Screening (BNS).
D
Read and agreed. PCS subscribes to the Local Exchange Carrier Line Information
Data Base screening database. This database will be queried for each offender
call. We will process only those calls which do not have Billed Number Screening
(BNS).
•
Reports can be generated on any call that is restricted due to L1DB screening. If a
number is blocked for L1DB screening, offenders will receive an announcement
explaining why the call was not completed. As explained in the following section,
offenders will be able to make debit and prepaid calls to numbers that have L1BD
screening. Also, the agency has the option to allow PCS to inform the called to
party that a call from a correctional facility was restricted to their number and they
have the option to create a prepaid account. This program is called INTELLlTalk
and is described Paragraph 3.4.3.a.
Local Exchange Carrier Line Information Data Base, also known as L1DB, is one of
the tools used to limit fraud and maximize call authenticity for billing. PCS uses
L1DB as one of these tools, yet we don't only rely on this database. Due to number
portability and CLEC's that do not allow collect call billing to their customers, it is
important to have redundant and overlaying data sources to ensure that the proper
validation processes are in place. PCS relies on both internal and external
databases along with L1DB to accomplish this goal.
•
3-30
.,.
f;,~
.
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(~iJP-c.s
.--........-.
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
LIDS Architecture
Called Party
.~
NPA
s~s
Interconnecting
NelWorlls
SS7 Circuits
- - - Voice Trunks
All Available
Oiltabases
Figure 3-16 LlDB Architecture
3.4
Option lOTS Requirements:
3.4.1
The contractor shall provide an Option lOTS that includes all features and functions required
and included in Basic OTS requirements.
o
o Read and agreed. PCS shall provide an Option 1 OTS that includes all of the
features and functions required for the Basic OTS and more. As specialists in
systems integration, PCS works with a series of advanced technologies that link
multiple databases for banking, human resources, end-user debit, prepaid collect
accounts, medical records and appointments, court dates, educational services,
counseling services and a whole host of intra-institutional services that otherwise
consume valuable facility staff time, labor and energies.
3.4.2
The contractor shall provide a debit system in Option lOTS for use by the offender. The debit
system shall include the following features and functionalities:
3.4.2.a.
An integrated offender debit calling application and platform.
o Read and agreed. PCS is aware that the agency has long wanted to add debit as a
calling option for offenders.
pes and Huber & Associates are committed to providing the MODOC with debit
calling using the existing Huber functionality at system cutover. pes and Huber will
enhance the existing offender canteen processes to fully integrate debit calling
upon the approval of the MODOC. PCS and Huber have carefully analyzed the
existing Huber offender banking and canteen processes and have designed
complementary and enhanced processes to accommodate debit calling. An
illustration of the enhanced system is as follows.
CD
3-31
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C:~,PCS
...... n...p.........-
State of Missouri
Offender Telephone Services - RFP B2Z05070
•
Figure 3·17 System Integration Overview
(See Attachment I for full-sized diagram)
Debit calling allows offenders to call phone numbers that cannot receive traditional
collect calls. These are numbers such as cell phones, certain businesses, and
friends and family members who happen to have a telephone company that is
unable to bill them for such calls. Implementing debit calling improves the ability of
offenders to stay connected to friends and family and decreases their frustration.
•
PCS has partnered with Huber and Associates, the current canteen software
developer for the State of Missouri Department of Corrections. Our objective is to
create a seamless interface between the Offender Telephone System we propose
to implement and your existing canteen software. This seamless integrated
approach will be made possible through the collaborative expertise of PCS and
Huber & Associates and can be accomplished without any additional time or effort
on the part of agency personnel.
PCS provides offender telephone services to over 126 correctional facility clients
nationwide. At the request of the majority of our clients, we have successfully
implemented debit calling services at their facilities. The cost savings and
increased revenues realized by implementing debit services at these facilities has
proved beneficial to our customers. PCS is currently promoting the benefits of debit
calling services to the remainder of our clients. Once Debit is installed at a facility,
the offenders and their families can pay for calls by using Debit, Collect or Prepaid
Collect.
Automated Debit through Canteen Integration allows offenders to make calls and
charge these calls directly to their canteen account. The offender's account is
3-32
.'"
t• .:
.
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on Recycled Paper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
checked for funds prior to a call being connected and the charges are debited from
the account after the call is terminated.
PCS has had many successful experiences interfacing our debit system with a
variety of in-house Canteen and Jail Management Systems (JMS). During an
offender's intake, correctional facilities typically use Jail Management Software that
automatically creates a booking number for each offender. By integrating the
offender telephone system with any of these software packages, the offender has
an active phone account upon booking.
The advantages of this method include:
1. Higher system accuracy and less data entry errors.
2. Integration into the canteen for debit phone sales.
3. Inactivation of account upon offender's release.
4. Inactivation of offender's phone account from a given facility once they
are moved to another facility.
Once PCS interfaces the purchases of offender debit calling through the facility's
JMS and canteen software, offenders can simply purchase debit phone-time with
an order form. The amount purchased will automatically be downloaded into PCS'
calling platform and calls will be deducted from this amount. There is no
requirement for human intervention. Automated debit DOES NOT require the
purchase of physical debit cards.
o
PCS' debit services are programmed into the offender call processor. The call
processor also includes the accounting software that allows offender balances to
be easily accessed. Each call is itemized and reports can be generated to share
with offenders to keep them current on all account balances. In facilities where
PIN-based debit services are implemented, offenders can monitor their account
balances simply by entering their PIN number into an offender telephone and a
voice prompt will tell them their current balance. Within the PCS system, an
offender can also transfer balances and get refunds after release from the facility.
The PCS call processor includes the debit calling option within its software. This
allows for the same security systems to be consistent with all the issues being
addressed in a collect-only environment. For a diagram showing how PCS can
integrate debit services for the State of Missouri DOC facilities, see the "System
Integration Overview" diagram in Attachment I.
3.4.2.b
Capability to allow for each offender to be able to establish an account to which they can
deposit/purchase funds to place offender pre-paid calls.
o Read and agreed. The PCS system allows offenders to establish accounts through
an integrated debit application. Each offender will be able to use their current
offender canteen account to purchase offender pre-paid calling time. Huber &
t..:
.~
3-33
.
Pnnted on Recycled Paper
'-'-7:'-:~PCS
\~--:-:::'P/_., "-----,,.-,
State of Missouri
Offender Telephone SelVices - RFP B2Z05070
."HMp~-.----------------------------
Associates create a UPC code and submit it to the agency for approval. Offenders
will be able to pay for telephone time within predetermined increments. For
example, an offender will be able to purchase $20.00 in prepaid time by purchasing
20 units of an offender calling UPC code of $1.00 each. These funds will be
transmitted electronically to Huber & Associates, which will then transfer them to
PCS for placement in the offender's individual account. These transactions will be
available to offenders from Huber's Kiosk System.
•
PCS is confident of our ability to deliver a debit calling solution to the agency at the
time of cutover. It should be noted that PCS is the only provider of offender
telephone systems who has never failed to deliver on a promise to provide a debit
calling solution.
3.4.2.c.
Capability to allow for the daily upload of offender debit purchases made through the agency's
canteen system via a data file that is processed on a daily basis and the appropriate funds
immediately deposited on to the individual offender's account and immediately available for
calling use.
D
3.4.2.d.
Capability to allow for the manual input of funds from the OTS workstation at the facility to a
offender's account in the event that a refund or other credit adjustment is necessary and
warranted.
D
3.4.2.e.
Read and agreed. The system will have the capability to upload a daily file of
offender deposits to their debit accounts for immediate calling use. These deposits
will be added to any current balance that the offenders have on their debit account.
•
Read and agreed. The PCS system will allow for manual transactions either into or
out of the offenders' account. The Financial Transactions Report provides a
detailed record of all deposits, withdrawals, and refunds for all offenders at a single
facility or system-wide for a specified period of time. Additionally, the Call Refund
Report can be run for a specified period of time for a single facility or system-wide
and provides details of all Debit Account transactions related so/ely to offender
refunds or other credit adjustments.
Capability to allow for international pre-paid calls. The agency will determine whether or not
international calling will be allowed.
D
Read and agreed. PCS provides more methods by which to allow offenders to
make international calls than any other provider in the corrections industry. There
are several methods by which offenders can place international calls, Debit,
Prepaid Collect (INTELLITalk), and Collect. PCS is currently the exclusive provider
of calling for all Federal ICE (Immigration and Customs Enforcement) facilities and
thus has over 10 years of experience in providing high volume access for offenders
internationally.
The same call control features such as time limits, mandatory PIN, option for
positive acceptance, recording/monitoring, number block etc, will be in place. The
same call control features, which include allowing Debit, Collect and or recording
3-34
~)
Printed on Recycled Paper
•
---------------
State of Missouri
Offender Telephone Services - RFP 82Z05070
o
the number can be established on a facility or statewide basis. When the
international number is entered into the offender's allowed list, the payment type
can be set Please note the following sample screen:
.... F deIhlI'I nlelndhufldl T elephofle N umbel ["nll,,1
El
Figure
3~18
Call Payment Type Setup
Debit Calling:
o
With PCS's guarantee to have debit calling available to offenders upon system turn
up, offenders will have the ability to call anywhere in the world by transferring funds
to their OTS account. The offender will simply use the same dialing sequence that
they are currently using.
Once prompted to dial a number they will dial 011 + Country Code+ City Code +
Number and the international number will be dialed. The MODOC will instruct PCS
to either allow the number to be connected upon answering of the phone on the
called to party's side or positive acceptance will be required. Due to the multiple
languages available with the called to party, it is recommended that the positive
accept feature be turned off. Calls to Canada, England, Australia, the Bahamas
and other English speaking countries can continue to have it activated.
As noted in Exhibit A. the rate to any international country will be based on a flat
rate, thus easy for everyone to understand.
Prepaid Calling:
INTELlITalk accounts can also be created for international families and friends.
These accounts can be created on~line or by contacting the PCS billing
department.
The instructions are both in English and Spanish. Family and friends can provide
funds to their INTELlITalk account 24 hours a day, no matter in which country they
reside. Credit cards are accepted, thus facilitating any transactions.
3~35
.~
f'.':
..
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Pnnled on Recycled Paper
_. --------------- - - - - _ . _ - - -
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...
Offender Telephone Services
~~~~~~~~.~.-------------~---------------
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Figure 3-19INTELLITalk Brochure
Collect Calling:
International Collect calls, with an exception to Canada, must at this point be placed
through a live operator. PCS's international operator service is designed to only allow
international calls. For example, when an offender dials an international collect number
and reaches an operator, the operator will know the number dialed and will only connect
to that number. The operator screening will not allow any call to be terminated to a
number within the United States. The restriction of using a live operator is exclusive due
to the variations in called to languages. The operator will inform the called to party that
the person is calling from a correctional facility and that all calis may be recorded and
monitored. Only upon acceptance of the collect call charges will the offender be
connected to the called to party.
3.4.2.f.
•
Capability of providing the offender their current account balance via any offender telephone
within the facility to which they are currently assigned and located.
D
Read and agreed. Within restrictions set by the facility, an offender can use the
phone system to perform an inquiry of their debit account balance. The State can
impose a limit on the number of inquiries allowed by an offender within a specified
period of time.
When offenders enter their PIN, they will be automatically updated on any current
offender prepaid account balance. After a prepaid telephone call is completed, this
amount will be automatically updated.
In the spirit of the current advancements made by the State of Missouri DOC, PCS
is in discussions with Huber & Associates to make an offender's calling balance
and costs associated with their costs available within the Info Mate Kiosk system
currently used at each facility.
3.4.2.g.
3-36
Capability to allow for current account reconciliation report being generated and printed on
demand for each offender from any OTS workstation.
,:j
Printed on Recycled Paper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
o Read
and agreed. The offender Reconciliation Report can be
printed on demand for each offender from any OTS
workstation. Please note the sample report below; (insert
report). The PCS system includes specialized accounting
functions designed to track all debit account activity. Aside
from the Reconciliation Report, users can print debit account
detail either by offender, daily call charges for debit activity of
all offenders for a specified date range, Inmate Reconciliation
Reports, and Inmate Deposit Reports.
Figure 3·20 Huber's Info Kiosk
In the spirit of the current advancements made by the State of Missouri DOC, PCS
is also in discussions with Huber & Associates to make an offender's calling
balance and costs associated with their calls available from the Info Mate Kiosk
system currently used at each facility.
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Figure 3·21 Inmate Reconciliation Report
3 A.2.h.
Capability of automatically transferring an offender's debit account and associated available
funds, when the offender is transferred from one facility to another.
o Read and agreed. An automated process can be established, as is used by many
other State DOCs, whereby an offender file containing all offender movement,
including releases, is provided by the state on a daily basis. This data can be
uploaded into the PCS system, which will then maintain accurate offender
populations at each facility including the transferring and tracking of debit account
balances as well as all associated Call Detail Records.
V:) Printed on Recycled Paper
3-37
c~}eC5
State of Missouri
RFP B2Z05070
-----'._==...
"""'..........
""""=--.______________O_ffender Telephone Services -
In effect, all balances will reside both in a central database as well as locally. On all
facility databases, however, offenders will only be able to access their accounts
from the facilities in which they are housed. This will reduce the ability of other
offenders to access their account. Reports on all debit calling will be available from
all administrative workstations.
3.4.2.i.
•
Capability of providing an email confinnation to a designated agency contact when the daily
offender debit canteen purchase/deposits file has been processed and the appropriate funds have
successfully been applied to the offender's accounts
o Read and agreed. PCS can send an email confirmation to a deSignated agency
contact when the daily offender debit canteen purchase/deposits have been
processed and applied. The email will include an attached file confirming their
purchases and their postings.
3.4.3
The contractor shall provide a subscribed prepay system in Option lOTS for use by the
offender.
The subscribed prepay system shall include the following features and
functionalities:
3.4.3.a.
An integrated telephone service subscriber pre-pay application and platfonn.
o Read and agreed. As a leader and innovator in the field of Offender Telephone
Services, PCS' has developed INTELLlTalk™, a prepaid collect program that
allows offenders to place calls to phone numbers that would otherwise be blocked
as "non-billable" for traditional collect calls. These are telephone numbers of cell
phones or customers of certain CLEC phone companies that do not process such
calls. This feature will not, however, permit calls to numbers blocked in the system
by facility personnel.
•
INTELLlTalkTM offers several advantages to correctional facilities, as well as
offender families and friends.
Advantages for Correctional Facilities:
• Reduces fraud
• Call Detail Records (CDRs) available upon request
• Requires Positive Call Acceptance by the called party
• PIN Number security for enhanced call tracking
• Increased offender accountability
• Proactive Interactive Voice Response (IVR) system for automated call
handling and management
Advantages for Offender Families/Friends:
• Allows call that would otherwise be blocked as "non-billable"
• Easy enrollment and information available through website, toll-free phone
number, or at the facility through a brochure
• Ability to create monthly calling limits
• Unlimited deposits
• Deposit options for funding accounts
r:) Printed on Re<:ycled Paper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
•
•
•
•
Control over calls received from offenders
Private four (4) digit pin number
Automated account balance inquiry
Toll-Free number for service and support
There are no charges related to setting up or maintaining an INTELLITalkSM
account. Enrollment can be completed quickly and easily by either calling the tollfree PCS telephone number, mailing in a registration form available at the
correctional facility, or at our website www.collectcallhelp.com.
Please refer to Attachment P for more information on the INTELLITalks", program.
3.4.3.b.
Capability for live operator and customer service representatives that can be contacted by the
offenders family/friends via a toll free number to assist them in establishing or maintaining
their pre-pay accounts.
D
•
Read and agreed. PCS provides an 800 number that offender families and friends
can call to reach a live operator who will assist them in establishing a prepaid
collect account using the PCS INTELLITalk program. The PCS system is so user
friendly, it can even be configured so that when an offender places a call to a
number that cannot be billed, the called party is offered the option of connecting to
a live customer service representative who will take all the necessary information
to establish a prepaid account. The called party is also given the 800 number in
case they prefer to call back at a later time to set up an account, to add additional
funds to an existing account, or to ask any questions about the service they may
have. PCS provides brochures that explain the program. These brochures can be
placed in visitation areas or mailed upon request. For more information about PCS'
prepaid collect INTELLITalk, please see Attachment P.
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Figure 3-22 INTELLITalk Sign Up Form
I.) Printed on Rec~cled Paper
3-39
State of Missouri
Offender Telephone Services - RFP 82Z05070
3.4.3.c.
Capability of supporting all call types (local, intralata, interlata, interstate and international
calling).
•
o Read and agreed. The PCS system has the capability of supporting local, intralata,
interlata, interstate, and international calls.
3.4.3.d.
Capable of providing the capability for a subscriber to still receive and accept a collect call
from an offender following the normal call validation and screening processes in the event that
their pre-pay account has an insufficient balance and or a pre-pay account has not been
established.
o Read and agreed. The offender will be able to place a validated collect call
regardless of whether the offender has an established debit account or the called
party has established a pre-pay account.
PCS would like to advise the MODOC that often family members use pre-paid
accounts as a method of controlling and budgeting offender calling. Once a prepaid account is established and becomes insufficient in funds, the MODOC should
consider restricting calls to that number thus assisting the families with budgetary
concerns.
3.4.3.e.
Capability to allow end users to pay via check, money order, or credit card.
o Read and agreed. Payment on accounts may be made by check, money order, or
credit card. End users will be able to send money directly for prepaid accounts by
creating an account via www.collectcallhelp.com or with the agency's permission,
PCS will create an account with JPAY, which will enable funds to be accepted
within 24 hours .
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3-40
; . } Printed on Recycled Paoer
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
Figure 3·23 JPay Offers Another Option for Payment
3.4.3.f.
Capability to allow the customer to add funds to their balance at any time
o Read and agreed. Customers can add funds to their account at any time by calling
the 800 number and speaking to a live Customer Service Representative. The pes
system is so user friendly, it can even be configured so that when an offender
places a call to a number that cannot be billed, the called party is offered the option
of connecting to a live customer service representative who will take all the
necessary information to establish a prepaid account. The called party is also given
the 800 number in case they prefer to call back at a later time to set up an account,
to add additional funds to an existing account, or to ask any questions about the
service they may have. pes provides brochures that explain the program. These
brochures can be placed in visitation areas or mailed upon request.
3.4.3.g.
o
Capability of generating and providing a monthly account statement to each customer listing
the following information:
•
•
•
•
•
•
The beginning period's account balance
Each accepted call (date, time, duration and its applicable charge).
Each purchase and or credit transaction (Date and amount)
Applicable local, city, state and federal taxes assessed.
Ending account balance
Toll-free number to contact the vendor's customer service center with
questions or inquiries.
o Read and agreed. pes has the capability of generating monthly account
statements to each customer with the information described. Please note the
sample below:
...
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3-41
State of Missouri
Offender Telephone Services - RFP B2Z05070
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Figure 3·24 Billed Party Call Completion Report
3.4.3.h.
Capability of informing the called party of their account accumulated 30 day balance prior to
acceptance of each call. This 'balance should be to the next rounded minute.
o Read and agreed. The PCS solution can be configured to allow a called party
access to the PCS automated IVR prior to accepting a call to hear the account
balance. In addition, the system will be configured to playa message when the
account charges reach a preset limit during the thirty (30)-day period on collect
accounts of when the balance is below a set threshold on advance pay accounts.
The IVR System is illustrated in the following diagram.
•
342
..:") Printed on Recycled Paper
-
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
.....'.nft"""y... n
IVR for Public to Access Inmate Account
Balances
Dial 888-288-9879
--
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Figure 3-25 Automated IVR for Public Access to Account Balances
3.5
Station Equipment Requirements:
3.5.1
The contractor shall provide telephone station equipment that is be powered by the telephone
line and require no additional power source. The agency will provide a power source at the
demarcation location.
o
o Read and agreed. PCS will install. telephone station equipment that will be powered
by the telephone line and require no additional power source.
3.5.2
The contractor shall provide volume control on all offender telephones handsets (i.e. non-TID
and TID).
o Read and agreed. Amplified volume control is a built-in feature of all the proposed
offender telephones. All the equipment proposed by PCS is compliant with ADA
standards and FCC regulations. Full TDDfTTY access is supported throughout the
system. PCS currently uses the Code: ITT-006500-VM2-PAK volume controlled
headset.
3.5.3
The contractor shall provide telephone equipment with the following physical and design
characteristics:
3.5.3.a.
A chrome plated Dual Tone Multi-Frequency (DTMF) dial that is water, flame and shock
resistant;
o security
Read and agreed. To meet the State's needs, PCS will supply and install full
OTC-211 OOV2 offender telephones by OTC Telecom. The proposed state-
CD
of-the-art offender telephones are secure, waterproof, tamper proof, user-friendly
and resistant to physical abuse.
3-43
; . } Printed on Recycled Paper
Cii~PCS.
State of Missouri
... ~~~==~.___________________________O_ff_e_n_d_e_r_T_el_e~p_ho_n_e_S
__
eN
__ic_e_s_-_R_F_P__B_2Z_0_5_0_7_0
Standard telephone features are:
•
•
•
•
•
•
•
•
•
•
•
Line powered and compatible with any standard subscriber
carrier loop
Weather and tamperproof metal keypad with sealed magnetic
switch hook
Single-unit solid-state electronics
Built-in secondary lightning protection
Scratch-Resistant and suitable for indoor/outdoor installation
Dimensions: 21.2"H x 7.5"W x 2.5"0 (4.5" deep with cradle)
Chrome-plated DTMF metal dial pad is water, fire, and shockresistant
Figure 3·26 OTC·
Industry standard design
21100V2 Inmate Phone
Steel armored handset cord
Heavy-duty handset is hearing aid compatible with anti-static receiver
Built in volume control button
The OTC offender telephones are vandal resistant, with metal housing, steel
armored handset cord and stainless steel lanyard. The phones are manufactured
in 14-gauge stainless steel, thoroughly field-tested against abuse, and are currently
used in indoor and outdoor correctional facilities. The offender phones will have no
removable parts such as exposed screws, bolts, metal or other hard-substance
fasteners or any other material that can be removed from the phone without a
special security removal device.
•
•
The handset has an 18-inch lanyard, which is made of Lexan molded plastic with
NO removable parts. To prevent insertion of sharp objects, the transmitters and
receivers are protected by the elements and the design of the handset. The FCC
registration number for the proposed offender telephones is US: OTCTE 11 B2000.
The offender telephone handsets are hearing aid compatible and meet E.I.A.
Standard RS-504 for compatibility.
The offender telephones proposed by PCS will provide audio quality which meets
or exceeds industry standards enacted by standards organizations, such as
Bellcore and IEEE, for transmitted and received levels, noise, cross talk and
frequency range.
The proposed OTC offender telephones are
TOO and hearing aid compatible. The phones
are designed to be compliant with ADA
standards and FCC regulations. Amplified
volume control is a built-in feature of the
proposed offender telephones manufactured by
OTC Telecom.
The proposed offender telephone standard
keypad assembly is fully ADA compliant and has
Figure 3·27 Offender Telephone Keypad
3-44
,:} Printed on Recycled Paper
•
-
State of Missouri
Offender Telephone Services - RFP 82Z05070
(~~~J,rcs
._,....-.
a "raised bump" on the number 5 (five) button as required. Physically impaired
offenders in correctional facilities nationwide are successfully using these standard
keypads. Please refer to Attachment H for more details on the proposed aTC
offender telephones.
3.S.3.b.
Hearing aid compatible and with volume control.
o Read and agreed. The proposed eTC telephones are TTY and hearing aid
compatible. The heavy-duty handset comes with an anti-static receiver. These
phones are designed to be compliant with ADA standards and FCC regulations.
Amplified volume control is a built-in feature of the proposed offender telephones
manufactured by eTC Telecom. PCS currently uses the Code: ITT-006500-VM2PAK volume controlled headset.
3.S.3.c
A steel housing that protects the electronic components of the telephone;
o Read and agreed. PCS will use telephones from aTC Telecom featuring:
•
•
•
•
•
•
•
3.S.3.d.
Heavy-duty 14 gauge stainless steel
2 year limited manufacturers warranty
Armored modular hook-switch lever
Metal keypad assembly is moisture, fire, and shock resistant
Works with most call restrictors and auto-dialers
Tamper resistant mounting system
Built in volume control switch
Paint/finish is mar and scratch resistant;
o Read and agreed. aTC-21100V2 offender telephones resist scratches and are
suitable for either indoor or outdoor installation.
3.S.3.e.
Operating ease with concise instructions on the faceplate;
o Read and agreed. All of the telephones PCS will provide wlll be easy to use and
will come with concise easy-to-follow instructions posted on the faceplate.
Figure 3·28 Place for Instructions on Faceplate of Telephone
Dialing instructions in English and Spanish will be provided on the upper part of the
offender phone.
3-45
.....
f.J
.
P'
nnlad on Recycled Paper
(:-.....:""lees
........
State of Missouri
Offender Telephone Services - RFP 92Z05070
,.",.
3.5.3.f.
Industry standard design;
o Read and agreed. The OTC-211 OOV2 telephones are compliant with Part68 of
FCC rules and the requirements adopted by the Administrative Council for
Terminal Attachments (ACTA). All the telephones have standard Telco mountings.
They meet or exceed industry standards enacted by telecommunications standards
organizations, such as the Bellcore and IEEE, for transmitted and received levels,
noise, cross talk and frequency range. The handsets are hearing aid compatible
and meet E.I.A. Standard RS-S04 for compatibility.
3.S.3.g.
An annored handset cord that is resistant to stretching and breaking. The cord length should be
32 inches;
D
3.S.3.h.
•
Read and agreed. The OTe telephones have double layers of 14 gauge steel on
both sides to prevent side drilling entry.
Installation reinforced by security studs to prevent easy removal of telephone.
D
3.6
Read and agreed. The OTC offender telephones are vandal resistant, with metal
housing, steel armored handset cord, armored modular switchhook, and stainless
steel lanyard. The phones are manufactured in 14-gauge stainless steel,
thoroughly field-tested against abuse, and are currently used in indoor and outdoor
correctional facilities. The offender phones will have no parts such as exposed
screws, bolts, metal or other hard-substance fasteners or any other material that
can be removed from the phone without a special security removal device.
Floating case hardened metal plate to prevent side drilling entry;
D
3.S.3.j.
Read and agreed. PCS will provide telephones with armored cords 32 inches in
length. These armored cords are designed to resist stretching and breaking. They
are made to Bell Core specifications and can withstand a minimum eOO-pound
pulling test.
Tamper proof housing;
D
3.S.3.i.
•
Read and agreed. The telephones PCS will provide to the state will have no
exposed screws, bolts, metal or other hard-substance fasteners or any other
material that can be removed from the phone without a special security removal
device.
Calling Protocol Requirements:
The contractor shall provide the following protocols in the OTS:
3.6.I.a.
3-46
Each call placed shall be identified by the OTS as. being a call originating from a correctional
institution in 100% of the cases.
.--
t. J
Printed on Recycled Paper
•
-
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
CJ
Read and agreed. When the called party answers, although the talk path is
separated, both the offender and called party will hear an announcement similar to
the following and as defined by the state:
"This is a PCS Collect Call from (Offender Name) at the (Facility Name). This call
may be monitored and recorded. The use of 3-way or call waiting will disconnect
the call. To hear the cost of this call, dial 8 now. If you wish to block any future
collect calls, dial 7-7. To refuse this call, hang up. If you wish to accept and pay for
this call, dial 5 now."
3.6.1.b.
Each call, having been identified as being placed through the OTS, must be delivered to the
called party as a collect call, a debit call, or prepay call, depending on the means chosen to
make the call.
o Read and agreed. The called party is always informed of the identification of the
offender, identification of the correctional institution, and that the call may be
monitored and or recorded. The called party is then instructed how to positively
accept the call, block this and future calls, or to simply hang up. The caller is also
given PCS' toll free Customer Service number 1-888-288-9879 to call for further
assistance.
The PCS system will process outgoing calls according to the method selected by
the offender using one of the following payment methods:
•
Collect Call: Charged to the called party's phone bill when the called party
positively accepts the charges.
Debit Call: Deducted from the offender's debit account when the called party
positively accepts the call.
Prepay Call: Deducted from the called party's prepaid account when the called
party positively accepts the charges.
3.6.1.c.
The offender's call must be muted during the conversation between the service and the party
called, or until the collect call has been accepted.
o Read and agreed. Upon successful completion of offender dialing, the system will
advise the offender as follows, "Your call is being processed". At this time, the
offender is separated from the outgoing call process. Although they can hear the
call progress and system announcements, they cannot hear or communicate with
the called party until positive acceptance is received. Allowing the offender to hear
the call progress enables him/her to hear if the call was not answered, not
accepted, answered by an answering machine, etc.
•
3.6.l.d.
If a call is not accepted by the party called, or if no one answers the call, the contractor's service
must so inform the offender of the situation and not simply disconnect the call .
3-47
f!} Printed on Recycled Paper
(-?~~JP-CS
State of Missouri
Offender Telephone Services - RFP B2Z05070
.-~~.
o Read and agreed. Offenders can hear the progression of the call. If the call is not
positively accepted, the offender hears the announcement "Your call was not
accepted".
3.6.I.e.
In all circumstances, the OTS shall limit the offender to a single call request. The service must
always require the offender to disconnect and initiate another call.
•
o Read and agreed. The system will allow completion of only one dialed number per
individual attempt and will block the offender's dialing attempt until the initial call is
terminated. To place an additional call, the offender must repeat the entire dialing
sequence. If the call is dropped for any reason, the offender will be advised to hang
up and dial again.
3.7
Americans Witb Disabilities Act (ADA) Requirements:
3.7.1.
The contractor shall provide accommodations to comply with Americans with Disabilities Act
(ADA) requirements. This includes but is not limited to providing telephones that are accessible
to persons in wheelchairs and systems that are compatible with Telephone Devices for the Deaf
(TOO).
D
Read and agreed. All PCS proposed equipment is
designed to be compliant with ADA standards and FCC
regulations. Full TOOmy access is supported
throughout the system.
Figure 3-29 Ultratec Supercom 4400 TOO
•
As required by paragraph 3.1.1, pes will provide two (2) TDDs at each of the
specified locations. PCS proposes the use of the portable Ultratec (Model:
Supercom 4400) vandal resistant TOO with the following features:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
32k memory
Turbo Code® and Auto IDTM
E-Turbo for simplified relay calling**
Direct connect (with 2 jacks) to standard telephone lines
Built-in ring flasher
Auto-Answer (with programmable message)
Auto-busy redial, Wait for Response and 3-way calling
Remote message retrieval
User-programmable Relay Voice Announcer
Keyboard dialing, follow-on dialing, tone or pulse dial
Memory dialing/redial
Computer-style keyboard
TTY Announcern..
GAiSK and arrow keys
Printer port to connect to external printer
Baudot code (45.5/50 baud rate)
3--48
.~
If.;
Printed on Recycle<: Paper
•
-
State of Missouri
Offender Telephone Services - RFP B2Z0S070
o
The pes' proposed call processor can be configured to allow up to 30 minutes per
TOO connection. pes can also program the system to allow only a certain number
of attempts and/or connections per day, week, or month. The system will connect
to a circuit that has the capability of accessing a TOO relay center. The system will
have a centrally managed database with all relay centers' contact information.
These numbers will allow offenders to process messages without voice overlays.
This exception table will be kept current. Any number not in this list will have a
voice overlay.
PCS will work closely with the agency to ensure that the security features designed
into standard calling practices are incorporated into the calls made by offenders
through the relay centers. This includes recordings, blocked numbers, PINs and
PANs. pes has extensive experience in working with various relay centers to
ensure that disabled offenders have the same calling privileges and security
features designed into their calling patterns as all other offenders.
Amplified volume control is a built·in feature of the proposed offender telephones
manufactured by OTe Telecom. The proposed offender telephone standard
keypad assembly is fully ADA compliant and has a "raised bump" on the number 5
(five) button as required. Physically impaired offenders at correctional institutions
nationwide are successfully using these standard keypads.
•
PCS will install telephones to accommodate wheel chair access as requested by
the State. In locations with four or more telephones, it is recommended that one of
the telephones be located 36" above ground level. This height is used to meet ADA
specifications. Most other phones should be installed at a 48" height.
ADA regulations specify the minimum clear floor or ground space required to
accommodate a single, stationary wheelchair and occupant is 30 inches by 48
inches (760 mm by 1220 mm). The minimum clear floor or ground space for
wheelchairs may be positioned for forward or parallel approach to an object. Clear
floor or ground space for wheelchairs may be part of the knee space required
under some objects. For a drawing showing ADA specifications for wheel chair
access, see drawing in paragraph 3.3.1.j.
ADA regulations specify the minimum clear floor or ground space required to
accommodate a single, stationary wheelchair and occupant is 30 inches by 48
inches (760 mm by 1220 mm). The minimum clear floor or ground space for
wheelchairs may be positioned for forward or parallel approach to an object. Clear
floor or ground space for wheelchairs may be part of the knee space required
under some objects. See drawing below.
o
3-49
; . } Printed on Recycled Paper
';'-~JPCs.
-
State of Missouri
Offender Telephone Services - RFP B2Z05070
--~~.
•
•
~...,...c .... ....
~
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,&
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Figure 3·30 Size and Approach for Wheel Chair Access
3.8
MooitoringIRecordiog Requirements:
3.8.1.
The contractor shall provide the following OTS monitoring and recording capabilities:
3.8.I.a.
Real time monitoring and recording of all calls from any telephone within the OTS unless there
are specific attorney-client restrictions. The OTS must have the ability to exclude those
numbers with attorney client privilege.
•
o Read and understood. Investigators with the appropriate access level may Silently
monitor calls in progress on the pes system. Monitoring occurs via the
investigative workstation using built-in speakers or an optional headphone set. The
investigator can view calls in progress, select the one to monitor and begin
listening in a matter of seconds. Monitoring is undetectable by the calling or called
parties. If deemed necessary (following discovery of harassment or other
threatening conversation) the investigator may disconnect the call in progress. In
addition, the investigator may scan all active conversations in a rotating sequence,
and may stop and listen further to any call that may require further attention.
3·50
...
f.':
Pnnted on Recycled Paper
•
C~JPCS
.
State of Missouri
Offender Telephone Services - RFP B2Z05070
....... n...t......--
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o
Figure 3-31 Telephone Number Control
The PCS system allows Special Numbers Tables that can be set as Do Not Record
(such as attorney-client or physician-patient calls), or in the Public Defender's case
as do not charge.
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Figure 3-32 Call Monitoring Screen
Except for privileged calls that are flagged as "Do not record", all calls are available
for monitoring and are digitally recorded and archived for subsequent playback on
demand. From any system workstation, authorized personnel may search for calls
by PIN, called number, and/or date/time and simply click on the desired call to
listen to the recorded conversation. The process is quick and simple and the calls
are available for playback immediately upon completion. While listening, the
investigator may add notes to the call recording file. In addition, the investigator
may select a pertinent portion of the recorded conversation, save it as a separate
file, add notes related to his/her findings and archive the recorded conversation on
a CD. This is accomplished with just a few clicks of a mouse.
o
-
3-51
f!) Printed on Recycled Paper
C-?=JJ.PCS
..
State of Missouri
._7!.;;~=-=_:....·;-_ _ _ _ _ _ _ _ _ _ _ _ _ _O_ffender Telephone Services - RFP 82Z05070
•
Figure 3·33 Playing back a recorded call
""l
IS~
Existing Commenls
1m
0I23I200311:13:33lestaclmin@A11DEMO_WSOl
U1234
•
Figure 3-34 Comments Window
As shown in the screen shot above, the
notes that can be reviewed later.
3.8.I.b.
Capability of keeping call recordings pennanently.
D
3.8.I.c.
pes system allows investigators to make
Read and agreed. Investigators may "lock" specific call recordings for on-line
access indefinitely. All locked recordings will be retained on-line permanently or
until they are unlocked. In addition, call recordings may be archived to CDs for
permanent retention as well.
Capability of storing a minimum six months of call recordings for each facility location.
o Read and agreed. Each facility's call processing server will be sized to store call
recordings for a minimum of six (6) months on-line for immediate access.
3-52
~~
Printed on Recycled Paper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
CD
3.8.l.d.
Capability of providing the agency to archive call recordings.
o Read and agreed. While listening to call recordings, investigators may select a
pertinent portion of the recorded conversation, save it as a separate file, add notes
related to his/her findings and archive the recorded conversation on a CD. This is
accomplished with just a few clicks of a mouse. In addition, investigators can
search for a specific offender's calls within a specified date range and archive all
selected recordings by merely highlighting them. All call detail information is saved
with the recorded calls to ensure immediate identification. Each facility's call
processing server will be sized to store call recordings for a minimum of six (6)
months on-line for immediate access and then can be stored on CD.
3.8.I.e.
Warning indicator that the OTS is reaching storage capacity for call recordings.
o Read and agreed. The PCS system has the diagnostic
capabilities to remotely
PCS Customer Service, should
monitor storage capacity levels as well and alert
conditions approach the established levels. In addition, PCS has the ability to test
trunks, telephones, and even make test calls from a remote facility. Through an
automated nightly polling process, performance outside the "normal" range of
operations will trigger an alarm that will be investigated and resolved as
appropriate without the facility's intervention.
o
3.8.l.f.
At a minimum, recording and playback must be able to be done from the investigators' office at
each facility. The recording and monitoring medium must be physically located in the area
designated by the agency.
o Read and agreed. Recording and monitoring are automated functions of the
proposed OTS. All calls that are not flagged as privileged are available for
monitoring and are recorded onto the server hard drive. All of the OTS
workstations are able to play back recorded conversations and copy those
conversations to CO. Each facility will have a workstation installed at the location
designated by the State. Additional workstations will also be provided for
centralized investigative personnel as required by the RFP.
3.8.I.g.
Recording at each institution must be able to be done on at least 20 telephones simultaneously.
o Read and agreed. The pes system exceeds this requirement. The proposed
system will record all offender conversations at each facility except for those that
are flagged as privileged. Additionally, multiple phone calls can be monitored
through multiple workstations. For example multiple workstations can be listening
to the same phone call at the same time and/or multiple phone calls from the same
facility.
o
3.8.I.h.
The monitoring and recording of calls shall be selectively programmable by one or all of the
following:
3·53
, : ) Printed on Recycled Paper
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- ----
State of Missouri
Offender Telephone Services - RFP B2Z05070
•
•
•
•
Housing Unit
Start and Stop Time and Date of Call
Called Number
PIN
•
o Read and agreed. The pes system exceeds the requirement by providing the
agency with the ability to monitor and record all calls. The agency will also have the
ability to select the calls to monitor and record based on the above criteria ..
Additionally, from any system workstation, authorized personnel may retrieve
recorded calls by PIN, called number, and/or date and time then simply click on the
desired call to listen to the recorded conversation. The View Active Option allows
live calls to be monitored by more than one user at a time.
•
Figure 3-35 The View Active Screen
3.8.Li.
Capability of showing "real time" call activity on a personal computer. This activity must be
detailed by date of call. start time of call, stop time of call, originating telephone number and
called number.
CJ
Read and agreed. Monitoring occurs via the investigative workstation and as
shown on the screen shot below, all required criteria are provided. The investigator
can view calls in progress, select the one to monitor and begin listening in a matter
of seconds. Monitoring is undetectable by either the calling or the called parties. If
deemed necessary (following discovery of harassment or other threatening
conversation) the investigator may disconnect the call in progress. In addition, the
investigator may scan all active conversations in a rotating sequence and can
pause on any call that may require specific attention.
•
3-54
; . } Printed on RlK:)lcled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
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Figure 3-36 Call monitoring in progress.
3.8.l.j.
Capability of keeping call activity data pennanently.
o Read and agreed. All Call Detail Records will be stored on-line for immediate
•
access by the state for the life of the contract. At the end of the contract, should
PCS cease to be the incumbent OTS service provider, we will provide the state
with files of all CDRs for future reference .
3.8.l.k.
Capability of archiving call activity data.
o Read and agreed. As part of the data redundancies provided with the PCS system,
Call Detail Records are automatically polled every five (5) minutes throughout the
day. CDR data is first stored on one server and then copied to a second server at
the facility as the initial archive. Following this, the CDRs are sent to and off-site
PCS Billing server. This is the second backup location. The Billing server database
is then backed up and stored on another disk array at a third backup storage
location. Finally, the Billing server database is copied to magnetic tape and stored
off-site at a fourth backup storage location.
3.8. J.1.
A warning indicator when the system is reaching storage capacity for call activity data.
o Read and agreed. PCS has system monitors in place to track on-site storage levels
for call recordings as well as Call Detail Records. The servers on site will be sized
to provide on-line storage of call detail records for a minimum of five (5) years.
Capacity for storing CDR data should never be an issue. In the event capacity did
become an issue, PCS' would be able to detect the problem and take corrective
action well in advance of any loss of data.
o
I.} Printed on Recycled Paper
3-55
~PCS
___..__
C='tf_,
--n..,t ...........
State of Missouri
Offender Telephone Services - RFP B2Z05070
3.8.l.m. Capability of manual set up of the monitoring and recording connection on an as needed basis
from the contractor provided PC located in the investigator's office.
•
o Read and agreed. Each facility will have a PCS workstation installed at the location
designated by the state. Additional workstations will also be provided for
centralized investigative personnel as required by the RFP. With appropriate
security levels, functions such as access to live call monitoring, reviewing CDRs,
listening to call recordings, and processing of reports and ad-hoc queries are
controlled through this workstation.
3.8.I.n.
Capability of automatically calling and alerting investigators and offering live monitoring of
calls.
o Read and agreed. Authorized users of different access levels may establish alert
call settings based on offender, offender phone, or called number. When a call
matches the alert setting, active users belonging to the appropriate security access
level are visually notified and can immediately monitor the call in progress.
•
Figure 3-37 Setting alerts.
In addition, the agency will also benefit from the SNITCH, Remote Alert Function.
The SNITCH feature permits site investigative personnel to identify "hot numbers"
which may be either a specific offender(s) or called telephone number. Each "hot
number' entry is associated with a notification telephone number and alternate
number. When a "hot number' is called, the investigator receives a notification call.
The investigator may then enter a PIN to listen to the conversation in progress.
•
3-56
; . } Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z0S070
o
... ~NI J[U BlOws.er
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~=~r:::,.....w;=-_:--~J ......,Phono~I9I1"i.~-;;;oo;--_iloi=J; ~W#J~ II
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!:~~~~~ Q~Hiddlnc..-i ·~n '$Ji0't~~ ~W~~~~L :"~~"- j
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Figure 3-38 The Snitch Browser.
3.8.1.0.
Capability to select a particular telephone for recording or monitoring while a call is in
progress.
o Read and agreed. The pes system will record all offender conversations at each
o
facility so there will be no need to select a call to be recorded. Offenders' calls in
progress can be viewed on the screen and any call can be selected for immediate
live monitoring.
3.8.l.p.
Expandable and modular in design in the event the state chooses to utilize comprehensive call
recording at a later date.
o Read and agreed. Comprehensive call recording will be available immediately from
the date of installation. Although the system is expandable and modular in design,
PCS will provide the agency with the ability to record all offender conversations at
each facility specified in the RFP over the life of the contract.
3.8.I.q.
Simultaneous recording and playback of both the transmit and receive sides of conversations.
It is mandatory that the playback of any selected channel must be accomplished while
continuing to record all input channels.
o Read and agreed. Call recordings are available for playback immediately via the
workstations provided without any impact to on-going recording functions or call
processing. Both the transmit and receive sides of all conversations will be
monitored and recorded.
o
3.8.1.r.
Provide for continuous on-line diagnostics and continuous supervision, as well as local remote
offline system control access for advanced programming and diagnostics. Access to the built-
3-57
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C S~~PCS
--~,,~''''.--.,,-,.''''
...
State of Missouri
Offender Telephone Services - RFP 82Z05070
~~~~~---------------------------
in advanced diagnostics and program control shall be via modem by service center personnel
and shall provide failure reports, service history and other diagnostic information.
•
o Read and agreed. PCS' overriding commitment is to the operational reliability of all
installed platforms. Top systems performance is assured with 24/7 remote
diagnostics under the watchful-eye of PCS Customer Service.
A ten-month study of the system PCS is proposing was conducted throughout the
Federal Bureau of Prisons. The tabulated results reveal less than one minute of
down time per month. The results are summarized as follows:
Average Downtime per site
per month
System Availability
Percentage
35 seconds
99.9988%
The proposed system will be equipped with diagnostic capabilities that can be
utilized on-site or accessed via remote communications. Remote diagnostics
include the ability to test trunks, telephones and make test calls from a remote site.
Systems are constantly monitored using these internal diagnostic capabilities.
Performance outside the "normal" range of operations will trigger an alarm to notify
facility personnel. In addition, each system is polled nightly through an automated
process. Any service condition encountered during this polling triggers an alarm
that will be investigated and resolved as appropriate without the facility's
intervention.
PCS uses Big Brother software to identify any potential issues in Frame and WAN
connectivity at our client sites. Big Brother diagnostically monitors all call
processors each hour for changes in call patterns using SNMP (Simple Network
Management Protocol) standards. Any change automatically informs PCS
customer service technician and steps are taken to identify and correct the
problem. In case the assigned PCS technician is unable to respond in a timely
manner, Big Brother automatically escalates problem notification to the next level
personnel. In some instances, Big Brother automatically corrects the problems if
the procedures are pre-programmed into the system. This feature reduces the time
and effort required for manual intervention to correct system related problems.
•
Big Brother software will identify any potential issues in Frame Relay and WAN
connectivity. The following screen displays the status of the system connections.
•
3-58
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Printecl on Recycled PS:ler
State of Missouri
Offender Telephone Services - RFP B2Z0S070
o
Figure 3-39 Big Brother
Other features of this software include:
•
o
•
•
•
•
•
•
•
Monitoring host resources (processor load, disk and memory usage, running
processes, log files, etc.).
Monitoring environmental factors, such as temperature.
Generating contact notifications when service or host problems occur and
get resolved (via email, pager, or other user-defined method).
Defining event handlers to be run during service or host events for proactive
problem resolution.
Providing external command interface that allows on-the-fly modifications to
be made to the monitoring and notification behavior through the use of event
handlers, the web interface, and third-party applications.
Retaining host and service status across program restarts.
Scheduling downtime for suppressing host and service notifications during
periods of planned outages.
Providing a web interface for viewing current network status, notification and
service history, failure reports, log files, etc.
In addition to monitoring the call processor(s), Big Brother routinely checks all the
end user workstations to ensure that all our services are active and usable. It also
detects and monitors circuit problems if it encounters problems in connecting with
the systems and machines it monitors.
o
To monitor the traffic load on network-links, pes uses the Multi Router Traffic
Graph (MRTG). In addition to a detailed daily view, MRTG also creates visual
representations of the traffic seen during the last seven days, the last four weeks
and the last twelve months. For each CPE you can view charts showing overview
information, as well as charts for various types of calls and errors. When you click
on a graph icon, MRTG displays usage charts for that level. When you select the
MRTG option of the System Monitors sub-menu, the following page appears:
3-59
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C$ :""i}~CS
State of Missouri
Offender Telephone Services - RFP B2Z05070
'-~£pno--
•LU.-OO:II.
Big SpringllBldg 48 Router Oveniew
•
Figure 3-40 Multi-Router Traffic Graph
The following COR graphs are available:
•
•
•
•
•
•
•
•
•
•
•
•
•
• Percent Non-Error - graphs number of CORs without errors, total number
of CORs, and the percent of non-errors vs. total CORso
• Complete vs. Incomplete - graphs number of completed-calls, incomplete
calls, and the percent of completed 'lis. incomplete calls.
• Completed Calls - graphs number of completed calls, number of CORs
without errors (completed and incomplete calls), and the percent of
completed vs. non-error calls.
• Incomplete Calls - graphs number of incomplete calls, number of CORs
without errors (completed and incomplete calls), and the percent of
incomplete vs. non-error calls.
• Prepaid Calls - graphs number of prepaid calls, completed calls, and the
percent of prepaid vs. completed calls.
• Billed Party - graphs number of new billed parties inserted into database.
• Percent Error Records - graphs number of CORs with errors, total number
of CORs, and the percent of error VSi. total CORso
• Rate Period and Network Access Cost Error - graphs number of rate period
error CORs and number of network access cost error CORso
• Call Termination Type and CPE Oata Errors - graphs number of call
termination type error CORs and number of CPE data error CORso
• Bill Type and Oata Format Errors - graphs number of bill type error CORs
and number of data format error CORso
• TPM & CPE Oata and Termination Country Errors - graphs number of TPM
and CPE data error CORs and number of termination country error CORso
• Call Type and Rating Errors - graphs number of call type error CORs and
number of rating error CORso
•
Big Brother and MRTG can both be accessed through SOPHIA.
When service interruptions and system failures are reported by Big Brother, pes'
Customer Service personnel enter all pertinent information into an electronic
3-60
_"110
,.,: Printed on Recycle,j P;lper
•
State of Missouri
Offender Telephone Services - RFP 82Z05070
o
c~,ecs
.-~~.
trouble ticket system called Keystone. The Keystone System is a modern, state-ofthe-art ticketing (slip) system. The system constantly monitors issues and tasks,
records data, and produces reports. Keystone is a "web browser-based"
application. Authorized agency personnel will be able to simply log onto the
Keystone web site using a web browser to track any trouble tickets for the offender
telephone system for the State of Missouri's correctional facilities.
The Call Processing and Recording System includes an embedded agent that
monitors and communicates with the Network Operations Center every 15 minutes.
The unit "checks in" and reports its condition. Any delay or non-report condition is
immediately identified and appropriate alarm levels are generated, and trouble
tickets are created.
3.8.1.s
Capability to re-record the conversations to a cassette re-recorder. This cassette re-recorder
must be located with the recording equipment in the areas designated by the agency. The
cassette re-recorder shall produce transfer recordings with virtually no loss in quality. The
cassette re-recorder shall be capable of placing an audio time and date stamp on the audio
cassette. The cassette re-recorder shall have a monitor amplifier and speaker, so that the
Investigator may continn accurate transfers of the re-recorder system.
o The PCS system performs digital full channel recording of all offender calls of the
highest quality in the industry. The calls are stored on RAID 5 SCSI disk arrays and
are backed up to a second storage location for optimum performance and
reliability. The recordings can be transferred to standard C-120 cassettes with no
loss in audio quality from a properly equipped workstation. The premium quality
cassette player provided with the PCS system provides many desirable features
including date and time stamping of recordings and a monitor amplifier and
speaker, so that the Investigator may confirm accurate transfers of the re-recorder
system. Recordings can also be copied to CD.
o
3.8.1.1.
Time and date entries for each recorded conversation shall be displayed on a per channel basis
and all display all conversations in chronological order to facilitate research and playback.
o Read and agreed. The PCS system shall display time and date entries for each
recorded conversation on a per channel basis and will display all conversations in
chronological order.
CDR data may be searched in a variety of ways, including chronological order of
conversations. A flexible, user friendly CDR Browser ad hoc query feature will also
allow CDRs to be sorted and customized as follows:
•
•
•
•
•
•
Display or suppress any stored piece of information about a call record
Sort ascending or descending on any of the fields selected
Select for one or more values in each selection field (e.g. multiple originating
stations, multiple called numbers)
Allow wild card search criteria
Select for a range of dates and times
Search calls of a specified length
." Printed on Recycled Paper
t.;
3·61
State of Missouri
Offender Telephone Services - RFP B2Z05070
•
•
•
Search calls of a particular type
Any call selected can be played by users with appropriate security authority
as well as exported to a CD
Save frequently used ad hoc queries for future use
•
The user will enter the GUI interface, select their search criteria for a specified
report, click on the preview/print button and view the report results. A screen shot
of the system interface GUI depicts how the user is allowed to define the
parameters to be applied to produce the customized report:
The Data screen allows the user to view call records within a facility, select
parameters, view call detail records, play recordings, select/hide columns, and sort
data etc.
S H r,
n
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"' ...... ~~·~1.u·-·Or:::
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I,., " .. ,... I . . " "" . . '.rr'
IH ... H
•
Figure 3-41 The Data screen.
3.8.l.u.
An uninterruptible power supply source for a period of at least ten minutes, in the event of a
power failure. This is to ensure there is no loss ofn:cordings or "real time" call data.
o Read and agreed. The PCS system and each administrative workstation is
equipped with the appropriately sized Minuteman Un interruptible Power Source
(UPS) to provide not less than fifteen (15) minutes of continuous operation in the
event of a power surge or interruption.
If commercial power is lost, the UPS will indicate with an audible beeping sound in
the equipment room and wherever the workstations are located. Should power be
restored within the fifteen (15) minute period, there will be no interruption of call
processing or workstation functioning. If the interruption exceeds this period, call
processing functions are interrupted until such time as power is restored.
•
3-62
; . } Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
Regard/ess of any interruption in power, call records are protected at all times and
not subject to loss. System settings will return to previous state upon restoration of
power.
Figure 3-42 Minuteman UPS
Features:
• True Sine Wave Output
Scalable Unlimited Runtime via External Battery Packs with Independent
Chargers
• Universal Design for Desktop, Tower, Rack Mount, and Wall Mount
Installation (For mounting on a wall, see optional Wall Mount Kit
Includes standard 19 inch rack hardware and tower mounting feet
• Space-saving 16 inches (41 centimeter) Depth
• Full Protection from Sags, Surges, Spikes & Blackouts
• Voltage Regulation Incorporating Double Boost and Double Buck
Optional SNMP Card for Remote Power Management (SNMP or Web
browser)
• Includes MINUTEMAN Sentry II Power Management Software CD and
Communications Cable
• Fax/Modem/Data Protection Slots
• Front-Access, Hot Swappable Batteries
Industry leading 3-Year Warranty
•
•
0
•
•
3.8.2
The contractor should provide an OTS capable of storing a minimum of one year of call activity
data for each location.
o Read and agreed. The PCS solution exceeds this requirement. All call activity data
will be stored online for immediate access by the agency for the life of the contract
rather than just for one year. Additionally, call recordings will be available for
immediate access online for five (5) years.
3.8.3.
The contractor shall locate all equipment that performs monitoring and recording at the
correctional institution where the offender call originates and at the regional and investigative
workstations.
o
I.) Printed on Recycled Paper
3-63
(;'~"""'}P'CS
State of Missouri
----'....
=~n.-p~~.E.p_Oo_~.=_._ _ _ _ _ _ _ _ _ _ _ _ _ _
O.ffender Telephone Services - RFP B2Z05070
o Read and agreed. Recording and monitoring equipment will be located at the
correctional institution where the call originates and at regional investigative
workstations.
3.8.4
•
All call activity data and call recordings shall be the property of the State of Missouri.
o Read and agreed. All CDRs and call recordings will remain the property of the
State of Missouri.
3.9
Security Requirements:
3.9.1.
The contractor shall provide the agency communications manager a list of contractor personnel
that require admittance to the correctional institutions. The list shall be submitted at least
twenty-four hours prior to time of required entrance and include the name of the company,
names of employees attending, their social security number, and date of birth. A security check
will he completed with this information prior to admittance to the facility. Facility staff will
accompany the contractors while they are on site. Facility business hours are 7:30 a.m. through
4:00 p.m., Monday through Friday.
o Read and agreed. PCS will work with the State to ensure that contractor lists with
the required personnel data are presented at least 24 hours in advance.
Contractors will be made aware of the facility business hours.
3.10
3.10.1
Implementation Plan:
The contractor shall provide the agency communication manager an implementation plan
within 30 days after award of the contract. The plan should be coordinated with the current
service provider to ensure minimized disruption in service. The contractor shall complete the
described work within 120 calendar days after receipt of the agency's written approval of the
plan.
D
3-64
•
Read and agreed. PCS has already created a detailed implementation plan for this
project. Please note the sample pages below, and refer to Attachment J for an
actual printout of the chart. Following contract award, a more detailed
implementation plan will be developed based on a thorough survey of the facilities.
•
,:l
Printed an Recycled Paper
(MfCS
....
State of Missouri
Offender Telephone Services - RFP B2Z05070
~~.
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III
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Figure 3-43 Sample Gantt Chart
3.10.2
As a minimum, the implementation plan shall include the following infonnation:
• The project manager's name and telephone number.
• Installation schedule that identifies major project milestones to include the start and
completion date of each milestone and project completion date. The schedule shall
include narrative explanations of the scheduled work.
D
o
Read and agreed. PCS has assigned Chris Moore, Senior Project Manager, as the
project manager for the State of Missouri. Chris' contact information and
qualifications are as follows:
Chris Moore
Public Communications Services, Inc.
,:l
3-65
Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
11859 Wilshire Blvd. Ste # 600
Los Angeles, California 900025
Phone: (800) 350-1000, X 5418
chris.moore@teampcs.com
•
Please see C.1.1.n. for more information about Mr. Moore's background,
experience and qualifications.
PCS recognizes that an offender telephone system is a critical component of
today's modern correctional institutions. We understand the importance the agency
has placed on finding a contractor who can actually provide the kind of services
and equipment requested in the RFP. As specialists in system integration, PCS
has joined forces with ShawnTech, Huber & Associates, and VAC. The combined
resources, expertise, and ability of these outstanding companies are what we call
TeamPCS.
ShawnTech currently provides maintenance of the agency's existing offender
telephone system. Huber & Associates supports the Canteen Point-of-Sale
application. Both these vendors are already familiar with the agency's facilities,
personnel, operations and procedures. They bring valuable insights as to what has
worked in the past, what hasn't, and why. The introduction of an integrated, robust,
and reliable OTS platform from VAC, and our own system integration expertise will
make all the difference between merely promising a state-of-the-art offender
telephone system and actually delivering one.
Within 10 days of contract signing, PCS will meet with the designated agency
officials to review our plans for implementation and seek agency approval to
proceed. These plans will include the major milestones referenced in paragraph
3.10.3.
•
Site inspection - Within 30 days of the agency approving the implementation
plan, TeamPCS will begin inspecting all the facilities where equipment will be
installed. Three teams will visit different sites, making notes as to equipment,
cabling, procedures, access, personnel, and security requirements for each
location.
•
Site preparation - Each site will be prepared for delivery and installation of
equipment.
•
Delivery of equipment - Offender telephones, call processors, recording and
monitoring equipment, workstations, and related equipment will be delivered
to the facility where it will be installed.
•
Cabling installation - Additional cabling will be installed, where and if needed.
•
Equipment installation -Installers, divided into three teams, will install all of
the required equipment.
•
•
3-66
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f.':
.
Pnnted Dn Re<:ycled Paper
-
State of Missouri
Offender Telephone Services - RFP B2Z0S070
•
Software installation - All software will be installed on call processing
equipment and workstations.
•
System Testing - PCS will test every piece of equipment to ensure it has
been installed correctly and is functioning properly.
•
Conversion - At each facility, existing equipment will be unplugged. The new
equipment will go into service within seconds resulting in minimal disruption.
Test calls will be placed from each offender telephone to ensure everything is
working properly.
•
Customer Training - All agency personnel who will have any responsibility for
or interaction with the offender telephone system will be trained within a day
or two of conversion.
•
Acceptance -Implementation is complete when the agency is satisfied that
the system is functioning properly.
Please refer to Attachment J for a sample implementation schedule for the agency.
3.10.3
The project schedule should include the following milestones:
•
•
•
•
•
•
•
•
•
•
Site inspection
Site preparation
Delivery of equipment
Cabling installation
Equipment installation
Software installation
System Testing
Conversion
Customer Training
Acceptance
o Read and agreed. Each facility will have a detailed checklist for the implementation
and items detailed above, the implementation will include the below items. Sample
charts for all 20 MODOC correctional facilities and the 3 Regional Investigative
offices are also available in Attachment J.
.'"
f.':
3-67
.
Printed
on Recycled Paper
C~~IPCS
State of Missouri
... ~~~~~_~.__________________________~O~n~e~n~d~e~r~T~el~e~p~ho~n~e~S~e~N~ic~e=s_-~R~F~P~B~2Z~O~5~O~7~O
Inmate Phone Installation Schedule
•
•
and Network elf In
3-68
•
.'"
.
t.~ Prlnled
on Recycled Pape,
------------------------
-
----
State of Missouri
Offender Telephone Services - RFP 82205070
o
~®
IQuality Assurance Team Verifies Installation
I
ost-Installatlon Re-ConfigurationITweaklng
~. cceptance of System by State of Missouri
ustomer Training
'.,.
Number,ofiPhones,· ';
II
,2 I
4 2 .1
2 I
.~,:,. t52
Included is a copy of the detail shown in Attachment J.
o
Figure 3-44 Installation Gantt chart
3.11
Installation Requirements:
3.11.1
The contractor shall perfonn an onsite inspection of the work area prior to proceeding with
work. The contractor shall provide the agency communication manager a site report of the
work that will be required and identify any pre-existing damage in the work area.
o Read and agreed. Following contract award, PCS will conduct a thorough site
survey of the facilities. PCS will provide the agency communication manager with a
site report of the work that will be required and identifying any pre-existing damage
in the work area.
3.11.2
The contractor shall not cut into or through girders, beams, concrete, tile, partitions, ceilings or
any other structure at the correctional institution without obtaining prior written approval from
the agency's Communication Manager.
o Read and agreed. In the event it were necessary to cut into or through any girders,
o
beams, concrete, tile, partitions, ceilings of any other structure at a correctional
institution, PCS would obtain the prior written approval from the agency's
Communication Manager.
i.) Printed on Recycled Paper
3-69
,~~~,ecs
"-n...pa,...-"
3.11.3
State of Missouri
Offender Telephone Services - RFP B2Z05070
The contractor shall complete installation of telephones within thirty (30) days after receipt of
an agency purchase order.
o Read and understood. pes is committed to completing the installation of the
•
telephones within thirty (30) days after receipt of an agency purchase order. As
shown in our implementation plan, pes will begin making preparations for the
execution of this commitment far before the purchase order is in place. This will
include, but will not be limited to having the proper team in place and the
appropriate resources lined up. Our implementation team will include three
separate, but coordinated teams with a detailed schedule of events for each
facility.
3.11.4
The contractor shall install telephones and telephone equipment
manufacturer's installation instructions.
In
accordance with the
o Read and agreed. pes will install telephones and telephone equipment in
accordance with the manufacturer's installation instructions.
3.11.5
The contractor may use existing cable. If cabling is required as part of the installation, then the
contractor shall provide all new cable. The contractor shall mark installed cable on both ends.
Cable, existing and new, shall meet EINTIA standards and comply with the most current NEC
requirements for low voltage cable. Within 24 hours after completion of installation, the
contractor shall provide the agency communication manager signed certification that all circuits
have been tested and all cables, pairs, blocks, frames, and terminals are legibly marked by the
contractor.
•
o Read and agreed. Should it be necessary to install any cable, pes will only use
new cable. The cable will be marked at both ends. All cabling will meet the
applicable standards. Signed certification as requested above will be provided to
the agency within 24 hours of installation.
3.11.6
Upon the request of the agency communication manager, the contractor shall provide, at no cost
to the agency, joint testing of problem or defective equipment.
o Read and agreed. pes will provide joint testing at no cost to the agency upon
request of the communication manager.
3.11. 7
The contractor shall provide and install adequate surge and lightning protection equipment for
all offender telephone equipment.
o Read and agreed. pes will provide and install adequate surge and lighting
protection for all offender telephone equipment.
3.11.8
The contractor shall install surface or wall mounted telephones, as designated by the agency
communication manager.
3-70
,,:} Printed on Recycled Paper
•
State of Missouri
Offender Telephone Services - RFP B2205070
0.-_-
o Read and agreed. pes will install surface or wall mounted telephones as
designated by the agency communication manager.
3.11.9
The contractor shall clean and remove all debris, resulting for the contractors work, at the
completion of each workday.
o Read and agreed. pes will clean and remove all debris at the completion of each
workday.
3.11.10
The contractor shall restore to original condition State of Missouri property damaged by the
contractor.
o toRead
and agreed. Any State of Missouri property damaged by pes will be restored
its original condition.
3.11.11
The contractor must install additional telephones at no increase in cost to called parties as
required by the state. This must be done at no expense to the state throughout the first four (4)
years of the contract period. The contractor shall not be obligated to install new systems within
the last twelve months of the contract period.
o Read and agreed. During the first four (4) years of the contract, pes will install
o
additional telephones required by the state at no increase in cost to called parties
and no expense to the state.
3.12
Maintenance Requirements:
3.12.1
The contractor shall provide all labor, parts, materials, and transportation to maintain the (OTS)
in compliance with the equipment manufactures specifications throughout the life of the
contract. No charges may be made to the State of Missouri for maintenance of the system.
o Read and agreed. pes will provide all labor, parts, materials, and transportation to
maintain all proposed telephones in good working order and in compliance with the
equipment manufacture's specifications for the life of the contract and at no charge
to the state.
3.12.2
CD
The contractor must provide 24 hour per day, 7 day per week maintenance services, including
preventive and remedial maintenance as well as all parts and labor. The contractor should
provide additional support services for trouble shooting purposes. For repair service, the
contractor must be able to respond by arriving at the site any time during a 24-hour per day
basis, 365 days of the year. All repairs or replacements must be started within four (4) hours
following notification of a major system failure and the contractor must exhibit to the State of
Missouri a best-efforts approach to completion of the repairs or replacement during the first 24
hours following notification by the State of Missouri. The contractor shall understand and
agree that a response shall be defined as a qualified technician, certified on the installed
equipment, on-site or the problem corrected.
,:l
3-71
Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
D
Read and agreed. pes will provide all the requested maintenance 24 hours per
day, 7 days per week, 365 days per year for the life of the contract plus any
additional term added to the contract. pes will do this by retaining ShawnTech as
the service contractor as well as providing whatever additional support for
troubleshooting that may be necessary.
•
pes recognizes the high-level of service and proactive support provided to the
agency by ShawnTech as the existing OTS maintenance provider. PCS' Engineers
and Project Managers will work in close cooperation with ShawnTech throughout
the planning, design, and implementation phases. This plus, the addition of one
more technician by ShawnTech, will ensure a smooth transition to the new OTS
and even faster service response in the future.
As PCS' Subcontractor, ShawnTech has committed the following individuals to this
project:
1.
2.
3.
4.
5.
Tillman Mosley Jr.
Virgil Chenoweth
Thomas Schopmeyer
Steven Filipek
Brett Magdziak
Subcontractor's Contact Information:
ShawnTech Communications, Inc.
One ASET Centre, Suite 102
Dayton International Airport
Vandalia, OH 45377
Phone: (937) 898-4724
•
Subcontractor's Scope of Work on this project:
ShawnTech technicians will provide the complete installation and repair of offender
call processing equipment, workstations, recording and monitoring equipment and
offender telephones. The State will have the sole right to approve any or all
subcontractors proposed for this contract.
Subcontractor Company Information:
ShawnTech Communications, Inc., was established in 1986 to provide reliable
telecommunications services to both businesses and individuals. Over the years
their product offering has grown to include contract engineering, installation,
maintenance services, and turnkey projects. Today ShawnTech's products and
services span virtually the entire spectrum of telecommunications.
ShawnTech's Corrections Communications Division fills an important and growing
segment of the telecommunications market. As a specialist in this market,
ShawnTech's dedicated professionals provide service and 24/7 problem resolution
for over 300 state correctional facilities in nine states, Kentucky, Missouri, Ohio,
and Virginia.
3-72
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•
State of Missouri
Offender Telephone Services - RFP 82205070
o
--pes
::-""-==
------_ __ rra
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~
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These solutions help their customers to:
•
•
•
• Maximize security
• Minimize fraud and abuse
• Provide a full range of optional features for the physical plant and the
special needs of offenders and administrators
PCS believes that the key to system reliability is routine, on-going preventive
maintenance. PCS will provide the agency with a fully automated state-of~the-art
call processing system with remote diagnostic capabilities (For more information on
PCS' Remote Diagnostic Capabilities see 3.3.1.r.). The PCS system requires little
or no on-site maintenance. Repair and support services will be the responsibility of
PCS and will require no time from agency personnel.
PCS, as the prime responsible party will coordinate all offender telephone system
related repair issues. In order to report a problem, both staff and consumers can
call 1-800-6-lnmate. The Customer Service Unit operates with an internal
escalation procedure to ensure timely and accurate responses. Internal procedures
include a "no-hold policy" for all incoming callers. This policy maintains that
customers will experience no hold time when calling the pes Customer Service
Unit to report a repair or request technical assistance.
o
In addition, all customer service operations function on a 24 x 7 x 365 basis in
accordance with the Escalation Procedures outlined in Attachment K. PCS is
committed to maintaining a proactive relationship with the client for both premaintenance and emergency responses in order to maximize customer
satisfaction. This includes ongoing remote diagnostics to correct any potential
problems before they occur as well as onsite repair technicians once a trouble has
been reported.
Customer Service personnel are well trained and experienced in a wide variety of
areas ranging from assisting investigators on the recovery of information to nonintrusive diagnostic repairs. The Customer Service Unit operates with an internal
escalation procedure to ensure timely and accurate responses.
PCS' technical staff is thoroughly trained in procedures for installation and
maintenance of offender telephone systems. All technical staff report to a
designated Project Manager who is responsible for overseeing the entire operation
and coordinating the installation with the customer.
PCS implements Escalation Procedures when necessary. Please refer to
Attachment K for copies of PCS' Escalation Procedures. In addition to the above
procedures and toll-free number, PCS provides a complete list of back up
telephone numbers. These numbers will include the direct lines to:
•
1.
2.
3.
4.
PCS' 24-hour live answer repair and service number
PCS' Corporate Offices and Customer Service Group extensions
Customer Service Group
PCS' Billing Department 800 number
l} Printed on Recycled Paper
3-73
C7.~PCS
...
==. .
~
Offender Telephone Services
~=~==~.---------------------------
~:~;~~~~~~~
Escalation Procedure
For complaints or problems not handled within the required response times, the
following are the next levels of management, which may be contacted for further
resolution:
1. One hour past the required timeline:
Inmate Customer Service Manager
a. Direct Line
b. Cell Phone
Helen Douglas
(800) 350-1000,
(818) 523-5245
x 3008
2. Two hours past the required timeline:
Inmate Operations Manager
a. Direct Line
b. Cell Phone
John Stoll
(800) 350-1000,
(310) 882-8868
x 4770
3. Three hours past the required timeline:
Vice President of Inmate Sales
a. Direct Line
b. Cell Phone
Joseph Pekarovic
(800) 350-1000, x 3015
(31 0) 600-9448
4. Four hours past the required timeline:
Chief Operating Officer
a. Direct Line
b. Cell Phone
5. Five hours past the required timeline:
President
a. Direct Line
b. Cell Phone
•
Tommie Joe
(800) 350-1000, x 3037
(310) 922-3037
Paul Jennings
(800) 350-1000,
(310) 600-3540
x 3101
•
Please see Attachment K for sample escalation procedures.
3·74
•
I.} Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
DOCPICUlty
Idln. I.IY"')
. , ... 1· Call comes into PCS' Customer
S."".,. Department and i5
idenbfie!l as 8 M81<O'" or Minor loss
OlWrvIC8
Inpm" Dna
ITilIO
a· F,,'d Tectlnloens
r•• pond & repair
the problem
within
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!rom !he DOC.
a
Trouble Ticket
PCI Help DellI
ITIP 2 • Tho Help Desk opens I
tickstwith proper
priority .nd dlspaches
Flald Teeh01cian.
Figure 3-45 The
pes Help Desk and Trouble Resolution Process
3.13
Training Requirements:
3. \3.1
Training must be provided to the agency staff at each location where equipment is installed.
Additional training must be provided to new staff assigned during the contract period at no cost
to the state. Training manuals must be provided to the agency's staff at all training programs
and will become the property of state.
o Read and agreed. On-site training will be conducted immediately upon the
installation at each facility to ensure that all system users are thoroughly trained.
Training typically lasts for a full day and the curriculum is designed to cover these
topics:
I. Workstation Access Control
• Overview
• User ID Management
• Security Level Access Management
• User Alerts
II. System Administration
• Overview
, Class of Service Maintenance
, Living Unit Maintenance
fZ) Printed on Recycled Paper
3-75
C~~':.IPCS
;::-~";:'"""'-- ..-.".,,.
...
State of Missouri
Offender Telephone Services - RFP 82Z05070
~~.----------------------------
•
•
•
•
•
•
•
•
•
•
Telephone Location Maintenance
Facility Telephone Number Control
Block List Administration
Telephone List Update
Enable/Disable Telephones
Account Overview
Add a New Offender Account
Update Offender Information
Update Offender Phone List
Transfer offender between facilities
•
III. Reportingllnvestigative Functions
• View Calls in Progress
• Spy - Monitoring
• Spy - Snitch Investigator Notification
• General Reporting Capabilities
• Defining Report Parameters
• Save & Reprint Reports
• Financial Reports
• Maintenance Reports
• Investigative Reports
• Monthly Revenue Reports
• Shadow Recording
• SAM Archive CD
IV. Calling Process
• Placing a Call
• Dialing Instructions
• Direct Dialed Calls
• Collect Calls
• Local Calls
• International Calls (as applicable)
• Call Results Announcements (Successful, Blocked, and Terminated calls.)
•
As an additional aid, the workstation offers context-specific help screens to assist the
user during any process. By simply pressing the F1 key, a help window will appear
with contents targeted toward the workstation function in use.
•
3-76
,:} Printed on Recycled Paper
-
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State of Missouri
Offender Telephone Services - RFP B2Z05070
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10 conlrollh.lnm... •••cc.... rtcold uUI.lnltlttlwtlll '
Ill. Inma', C.nllin Iccaun!. and bin fOr tilt can_
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Syst,m100 ITS aysItm,
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Figure 3-46 The Help Window
o
User manuals with detailed step-by-step instructions will be provided to each
facility. PCS will also provide Quick Reference Guides for easy reference of the
most used applications within the system that will be left with system users. If
needed, refresher training sessions can be conducted online through WebEx.
For any questions that may arise, the Technical Assistance Center is staffed with
live technical reps who also assist the agency with any question, 24 hours a day, 7
days a week, 365 days a year.
3,\3.2
Information pamphlets must be provided for offenders on the use of the OTS system for all
both applications when requested by the agency.
o ofRead
and agreed. PCS will provide information pamphlets for offenders on the use
the OTS for all applications as requested by the agency.
3.14
Fiscal Requirements:
3.14.1
The contractor shall maintain an accurate, verifiable recording system and tracking system for
substantiating cost recovery payments to the state,
o Read and agreed. PCS has accurate, verifiable recording and tracking systems in
o
place for substantiating cost recovery payments to the state.
fZ} Printed on Recycled Paper
3·77
State of Missouri
Offender Telephone Services - RFP 82Z05070
---------------------------3.14.2
The State shall bear no responsibility for fraudulent calls or uncollectible calls. The contractor
shall not deduct unbillable or uncollectible calls from billings on which cost recovery payments
are paid to the state.
•
o Read and agreed. The State of Missouri shall not be responsible for any fraudulent
or uncollectible calls. pes will not deduct unbillable or uncollectible calls from
billing on which cost recovery payments are paid to the state.
3.14.3
The contractor shall make payment to Office of Administration Revolving Administrative Trust
fund, on a monthly basis, for the following expenses incurred by the State of Missouri.
3.14.3.a Personal Services for twenty-one Department of Corrections employees for system operation.
First year
Second year (+ 3% inflation factor)
Third year (+ 3% inflation factor)
Fourth year (+ 3% inflation factor)
Fifth year (+ 3% inflation factor)
Total Personal Services
800,000
824,000
848,720
874,181
900,406
$ 4,247,307
$
$
$
$
$
o Read and understood. pes shall make payments to the Office of Administration
Revolving Administrative Trust fund on a monthly baSis in the amounts specified
and according to the schedule outlined above.
3.14.b
Total expenses to be amortized over the life of the contract (5 years) $4,247,307 The contractor
shall be responsible for continuation of monthly payments, so long as the contract is in effect,
during the contract period.
•
o Read and understood. pes shall be responsible for continuation of monthly
payments, so long as the contract is in effect, during the contract period.
3.14.4
The contractor shall mail monthly payments to: Office of Administration
Information Technology Services Division
Attn: Roger Bisges
Truman State Office Building, Room 280
301 West High Street
kfferson City, MO 65101
o Read and agreed.
3.14.5
3·78
The state may elect at some future date to change the structure of the remittance. On such
occurrence, the contractor shall be responsible for implementing a remittance structure
designed by the state which would allow the reduction or increase to some portion of the call
cost to the called party.
.~
f.':
.
Pnnted on Recycled Paper
•
State of Missouri
Offender Telephone SeNlces - RFP 82205070
o
o Read and agreed. pes has found that through our multiple call options and
reduced debit calling rates, call volumes have increased an average of 30% per
offender. pes believes that through the benefits of our programs the average call
per minute will actually decrease and the State will find that any reduction in call
rates may not be necessary.
3.14.6
The contractor shall provide a Call Detail Report to the address listed in paragraph 3.14.4 above
not later than the 10th calendar day of each month. This report must detail each call during the
reporting period (monthly).
•
•
•
•
•
•
•
Institution name
Originating number
Terminating number
Time of day of the call
Length of the call
Amount charged for the call
Gross revenue
o than
Read and agreed. pes will provide the Call Detail Report as specified not later
the 10 calendar day of each month. See the following illustration.
th
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CeIIPnIlilRmn
o
p~:.
...
co,
, .... D&iOlntIOl .000000
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Figure 3-47 Call Detail Report
3.14.7
In the event the contractor desires to increase/decrease billing charges for regulated taxes, fees,
surcharges, other than those authorized at time of award, the contractor should notify Office of
Administration - Information Technology Services Division (OA/ITSD) within thirty (30) days
after the contractor is notified of the requirement of the change. The contractor's notifications
to OAlITSD should include a copy of the contractor's authority to charge any additional taxes,
fees, surcharges, etc.
o
3-79
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c;;~-,~~cs
State of Missouri
----'.....
=-'-'n...p=-=.""',......,=.=-._ _ _ _ _ _ _ _ _ _ _ _ _ _O_ff.ender Telephone Services - RFP B2Z05070
o Read and agreed. pes would also like to point out that with our "pes Full
Disclosure Rate Plan" there will never be any of the hidden fees so common to the
OTS industry. We believe our rate plan should be straightforward, simple, and
honest and should never impose unfair charges on offender's friends and family.
3.15
Other Requirements:
'3.15.1
The contractor must function as the single point of contact for the state, regardless of any
subcontract arrangements for all products and services. This shall include assuming
responsibility and liabilities for all problems relating to all hardware, software and services
provided_
•
o Read and agreed. pes will serve as the single point of contact for the agency,
regardless of any subcontract arrangements. pes will assume responsibility and
liability for all problems relating to hardware, software and services provided.
3.15.2
The contractor shall remove all contractor owned equipment at the conclusion of the contract in
a manner that will allow the reuse of the wire distribution.
o Read and agreed. pes will remove all contractor owned equipment at the
conclusion of the contract in a manner that will allow the reuse of the wire
distribution.
3 _15.3
All O:rS wiring distribution shall become the property of the state at the conclusion of the
contract.
o Read and agreed. All OTS wiring distribution shall become the property of the state
•
at the conclusion of the contract.
•
3-80
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Printed on Recycled Paper
State of Missouri
Offender Telephone Services - RFP B2Z05070
4. OFFEROR'S INSTRUCTIONS AND REQUIREMENTS
4.1
Preparation and Submission of Proposals:
I PARAGRAPH REVISED BY AMENDMENT #006 I
4.1.1
Organization: In order to provide optimal readability of their proposal by evaluators, offerors
are strongly encouraged to organize their proposal as follows:
Signed RFP and RFP Amendment Cover Pages
Proposal Security Deposit
Table of Contents
Transmittal Letter/Executive Summary
Exhibit A
Cost (Pricing Pages)
Exhibit B
Experience
Proposed Method of Performance
Exhibit C
Exhibit D
Other Requested Information
Exhibit E
D
4.1.2
Read and understood.
Copies: The offeror's proposal should include an original document, plus five (5) copies for a
total of six (6) documents. In addition, the offeror should prov ide one (I) copy of their entire
proposal, including all attachments, in Microsoft compatible format. Both the original and the
copies should be printed on recycled paper and double sided.
D
4.1.4
Read and agreed. PCS has followed this outline in response to the RFP.
Conciseness/Completeness of Proposal: ]t is highly desirable that the offeror respond in a
complete, but concise manner. It is the offeror's sole responsibility to submit information in
their proposals as it relates to the evaluation categories. The State of Missouri is under no
obligation to solicit such information if it is not included in the offeror's response. The offeror's
failure to submit such information may cause an adverse impact on the evaluation of their
proposal. Unnecessary information should be excluded from the offeror's proposal.
D
4.1.3
MBElWBE Participation
Read and agreed. PCS has sent (6) sets of this proposal printed double-sided on
recycled paper. One (1) is labeled "Original" and five (5) are labeled "Copy". We
have also included a Microsoft compatible format with the "Original".
Imaging Ready: All proposals are scanned into the Division of Purchasing and Materials
Management imaging system after award of the RFP. In preparing their proposal, offerors
should be mindful of document preparation efforts for imaging purposes and storage capacity
that will be required to image the proposals. Glue hound materials should not be used.
.~
f'.':
.
Pnnle{j on Recycle{j Paper
4-1
State of Missouri
Offender Telephone Services - RFP B2Z05070
o Read and agreed. We have endeavored to use "high contrast" graphics whenever
possible. The proposals are in three-ring binders.
4.1.5
Proposal Security Deposit: The offeror must furnish a proposal security deposit in the form of
an original bond (copies or facsimiles shall not be acceptable), check, cash, bank draft, or
irrevocable letter of credit to the Office of Administration, Division of Purchasing and
Materials Management before the time set to open the proposals. The proposal security deposit
must be made payable to the State of Missouri in the amount of $1,000.00. The Request for
Proposal number must be specified on the proposal security deposit. Any proposal security
deposit submitted shall remain in force until such time as the contractor submits a performance
security deposit. Failure to submit a performance security deposit in the time specified or
failure to accept award of the contract shall be deemed sufficient cause to forfeit the proposal
security deposit.
•
o Read and agreed. PCS has complied with the request for a Proposal Security
Deposit. The original was inserted in the binder labeled "Original" immediately
following the cover pages.
4.1.6
Attachments: The offeror is advised that attachments exist to this document which provide
additional information and instruction for the offeror's reference. In the event this document
was downloaded from the Division of Purchasing and Materials Management's Internet web
site, the offeror must contact the buyer of record as indicated on the front page of this document
to obtain copies of the attachments prior to submitting a proposal. It shall be the sole
responsibility of the offeror to request the attachments. The offeror shall not be relieved of any
responsibility for performance under the contract due to the failure of the offeror to obtain
copies of the attachments.
o Read and agreed. pes has obtained copies of the attachments.
4.1.6.a
•
Annual Wage Orders: The offeror is advised that prior to submitting a proposal, the offeror
must review the annual wage order for each county proposed. The wage order(s) is available as
an additional electronic link on the web page where the downloadable Request for Proposal is
listed.
o proposed.
Read and agreed. PCS has reviewed the annual wage orders for each county
4.1.7
Open Records: The offeror's proposal shall be considered open record upon award of the RFP
pursuant to Section RSMo 610.021 (State of Missouri Revised Statutes). The offeror shall not
submit their entire proposal as proprietary or confidential. Also, the offeror shall not submit
any part of their proposal as confidential unless the proprietary or confidential nature of the
material is provided for in the above reference statute. Proprietary or confidential portions of
the offeror's proposal allowed by the statute shall be separated, sealed and clearly marked as
confidential within the offeror's proposal. Also, the offeror shall provide adequate explanation
of what qualifies the material as being held confidential under the provisions of the statute.
o Read and understood.
4-2
.~
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•
State of Missouri
Offender Telephone Services - RFP B2Z05070
4.1.8
Compliance with RFP Requirements and Terms and Conditions:
4.1.8.a.
The offeror's response shall not take exception to or conflict with the mandatory requirements
of the RFP (denoted by the words "must" and "shall") including the RFP terms and conditions.
The State of Missouri shall not award a noncompliant proposal.
o Read and understood.
4.1.8.b.
The offeror is further cautioned that when submitting pre-printed terms an'd conditions
regarding proprietary infonnation, copyright, usage restrictions, license agreements, etc., such
terms and conditions usually include terms and conditions which conflict with the RFP,
including the RFP terms and conditions. In such case, it is the responsibility of the offeror to
reconcile such conflicting terms and conditions.
o Read and understood.
4.1.8.b.l. If submitting preprinted terms and conditions, such pre-printed tenns and conditions documents
should be submitted in response to Exhibit 0-4. The offeror shall be required to do one of
the following if pre-printed terms and conditions are submitted: (1) The offeror must
clearly state on the first page of each of their pre-printed terms and conditions documents
the following, "In the event of conflict between any of the ("name of offeror's company")
terms and conditions and those contained in the RFP B2Z05070, the RFP shall govern" or
(2) Sign Exhibit D-4 entitled "Addendum to the Offeror's Pre-Printed Terms and
Conditions Documents". Failing to place this statement on the offeror's pre-printed terms and
conditions documents or not signing Exhibit 0-4 and/or taking exception to the State's terms
and conditions may render an offeror's proposal non-responsive and remove it from
consideration for award.
o Read and agreed.
4.1.10
Business Compliance: The bidder must be in compliance with the laws regarding conducting
business in the State of Missouri. The bidder certifies by signing the signature page of this
original document and any amendment signature page(s) that he/she and any proposed
subcontractors either are presently in compliance with such laws or shall be in compliance with
such laws prior to any resulting contract award. The bidder shall provide documentation of
compliance upon request by the Division of Purchasing and Materials Management. The
compliance to conduct business in the state shall include but may not be limited to:
•
•
•
•
•
•
Registration of business name (if applicable)
Certificate of authority to transact business/certificate of good standing (if
applicable)
Taxes (e.g., city/county/state/federal)
State and local certifications (e.g., professions/occupations/activities)
Licenses and permits (e.g., city/county license, sales permits)
Insurance (e.g., worker's compensation/unemployment compensation)
t} Printed on Recycled Paper
4-3
($~\}ec.5
._n...p....--
State of Missouri
Offender Telephone Services - RFP 82Z05070
o Read and understood.
4.1.11
Tariffs: While the state does n01 preclude the offeror from basing the proposal on existing
tariff(s) or from satisfying other state andior federal obligations by filing a tariff as a result of
the contract award. Offerors are hereby advised that such tariff(s) shall not govern the
subsequent contract and the state will not include such tariff(s) in the award of the subsequent
contract. The offeror is therefore advised not to include an existing tariff with the offeror's
response to the RFP. In the event that the offeror includes a tariff with their response, the
offeror shall reconcile any conflicting tariff requirements, terms and conditions and bring the
tariff language into compliance with the RFP requirements.
•
o Read and understood.
4.2
Proposal Evaluation and Award:
I PARAGRAPH REVISED BY AMENDMENT #006 I
4.2.1
Evaluative Criteria: After determining that a proposal satisfies the mandatory requirements, the
evaluator(s) shall use both objective and subjective judgment in conducting a comparative
assessment of the proposal in accordance with the evaluation criteria stated below:
Call Expense to Called Party....................... 5.5%
Experience ..................................................... 20%
Proposed Method of Perfonnance ................ 20%
MBEIWBE Participation ......... ......... ••. 5%
D
•
Read and agreed. Please note the PCS Full Rate Disclosure Plan identifies ALL
fees charged for calls. No "hidden fees" such as "bill statement fees" or "bill
rendering fees" will be charged to either the offender or the called party.
I PARAGRAPH REVISED AND RENUMBERED BY AMENDMENT #001
4.2.I.a.
The cost evaluation for Basic OTS and Option lOTS will be based on the following estimated
number of calls and minutes:
•
Local Call:
Number of Calls .......... ............... 82,694
Number of Minutes Per Call... ..... 2,879,329
•
Intralata Call:
Number of Calls ...................... 852,445
Number of Minutes Per Cal!... ... 17,833,842
•
Interlata Call:
Numbero/Calls ..................... 714,599
Number of Minutes Per Call ...... 14,260,335
•
Interstate Call:
4-4
.~
.
'.': Printed on Recycled Paper
•
State of Missouri
Offender Telephone Services - RFP B2Z05070
o
C~d!iJ.PCS
._lhop......-.
Number oICalls ....................... 121,160
Number olMinutes Per Call. •... 2.178,294
NOTE: The above are estimates only. The State of Missouri will not guarantee any quantity of
calls or minutes.
o Read and agreed.
4.2.2
After an initial screening process, a question and answer conference may be conducted with the
offeror, if deemed necessary. In addition, the offeror may be asked to make an oral
presentation of their proposal during the conference. Attendance cost at the conference shall be
at the offeror's own expense. All arrangements and scheduling shall be coordinated by the
Division of Purchasing and Materials Management.
o Read and agreed. PCS looks forward to the opportunity to answer any questions
and to present any additional information the agency may require.
4.2.3
o
The offeror may be required to provide a demonstration of his/her OTS capabilities at a site
he/she deems appropriate and that is reasonably accessible to the evaluators.
The
demonstration should be constructed to both clarifY and verify the offeror's response. Travel
expenses incurred by evaluation team members will be the responsibility of the State of
Missouri.
D
4.2.4
The offeror may submit preprinted marketing materials with the proposal. However, the
offeror is advised that such brochures nonnally do not address the needs of the evaluators with
respect to the technical evaluation process and the specific responses which have been
requested of the offeror. The offeror is strongly discouraged from relying on such materials in
presenting products and services for consideration by the state.
D
4.2.5
Read and agreed. PCS would be pleased to provide a demonstration of the
capabilities of the Offender Telephone System.
Read and agreed.
The offeror should present a detailed description of all products and services proposed in the
response to this Request for Proposal. It is the offeror's responsibility to make sure all products
proposed are adequately described. It should not be assumed that the evaluator has specific
knowledge of the products proposed; however, the evaluator does have sufficient technical
background to conduct an evaluation when presented complete infonnation.
o Read and agreed. pes has endeavored to provide detailed, yet concise responses
•
to the RFP. In several cases, we made reference to "attachments" which may be
found at the end of this proposal and which we hope will provide additional
information that may be of interest to the evaluators .
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State of Missouri
Offender Telephone Services - RFP B2Z05070
I PARAGRAPH REVISED BY AMENDMENT #006
_---.J
4.2.6
Subjective Evaluation
4.2.6.a.
The evaluation of the offeror's experience as well as their proposed method of performance
shall be subjective based on fact. Information provided by the offeror in response to the
exhibits of this RFP, as well as information gained from any other source during the evaluation
process and the proposed cost of International calls, will be used in the subjective evaluation.
•
o Read and understood.
4.2.6.b.
The of/eror's proposed MBEIWBE participation will be considered subjectively in the
evaluation process.
o Read and understood.
4.2. 6.b. 1. The of/eror should carefully review the "Offeror Targets for Minority Business Enterprise
(MBE) and Women Business Enterprise (WBE) Participation" section of the RFP and
complete the Participation Commitment and Documentation of MBEIWBE Participation
Exhibits contained herein.
o PCS has carefully reviewed the "Offeror Targets for Minority Business Enterprise
(MBE) and Women Business Enterprise (WBE) Participation" section of the RFP
and has completed the Participation Commitment and Documentation of
MBEIWBE Participation Exhibits (Please see Exhibit E).
4.2.6.b.2. The offeror should provide a description of the expertise and past performance history of the
MBEIWBE firms proposed to provide services and/or products related to the requirements of
this RFP.
•
o pes has partnered with the following MBElWBE firms to provide the products and
services required by the RFP:
SHAWNTECH
The proposed maintenance
ShawnTech Communications Services,
and service subcontractor
Inc. has provided installation and
(ShawnTech
maintenance service in correctional
Communications, Inc.) is an
facitilities for over ten years, and is the
Ohio based Corporation with current maintenance contractor for the
its principal location at One
MODOC.
Aset Centre, suite 102
Vandalia, Ohio 45377. ShawnTech is a certified Minority Business Enterprise
(MBE). Lance S. Fancher (937) 898-4900 is President and CEO. ShawnTech
Communications, Inc. has provided installation and maintenance services in
correctional facilities for over ten years, and is the current maintenance contractor
for the MODOC.
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State of Missouri
Offender Telephone Services - RFP B2Z05070
o
ShawnTech engineering expertise includes the design, installation and servicing of
computer based digital network communications systems (and related peripheral
components). ShawnTech specializes in the corrections marketplace, responsible
for service and 24n·problem resolution in 10 states covering over 350 State,
County, and City correctional facilities. ShawnTech will:
1. Prepare implementation and Training Plan for computer based digital network
communication systems (and related peripheral components). Design and
implement a maintenance plan for computer based digital network
communication systems (and related peripheral components).
2. Prepare and execute a transition & implementation plan for computer based
digital network communication systems (and related peripheral components).
3. Provide an implementation team consisting of Project Managers, Manager of
Inmate Field Operations; Microsoft NT trained Field Technical Engineers and a
Dispatch Operation Center.
ShawnTech Communications, Inc. has provided maintenance, installation and
project management services for the states and counties listed in the following
table.
SHAWNTECH CLIENT LIST
•
•
-
.
Facility Name __
Ohio DOC
Michigan DOC
Wisconsin DOC
Missouri DOC
New York DOC
Minnesota DOC
Virginia DOC
Florida County Jails
Ashland and Douglas Counties (WI)
Kentucky DOC
Florence County (WI)
Connecticut DOC
Richmond City (VA)
Oakland County (MI)
Waukesha County Jail (WI)
Milwaukee County (WI)
Pennsylvania DOC
No. of FacilitIes
30
53
34
20
70
8
68
17
2
20
1
20
1
3
1
2
19
ShawnTech Communications, Inc., was established in 1986 to provide reliable
telecommunications services to both businesses and individuals. Over the years,
their product offering has grown to include contract engineering, installation,
maintenance services, and turnkey projects. Today ShawnTech's products and
services span virtually the entire spectrum of telecommunications.
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State of Missouri
Offender Telephone Services - RFP B2Z05070
ShawnTech's dedicated professionals provide service and 24/7-problem resolution
for over 300 state correctional facilities in nine states, including Missouri, Kentucky,
Ohio, and Virginia. ShawnTech currently provides maintenance of the Missouri
Department of Corrections existing offender telephone system and will help to
ensure a smooth transition to the new Offender Telephone System. In its
partnership with PCS, ShawnTech has also agreed to hire an additional technician
to ensure an even higher level of service and response.
•
HUBER & ASSOCIATES
Huber & Associates, Inc., will contract with PCS to provide personal identification
number (PIN) management services for Department of Corrections facilities
throughout the State of Missouri. Our PIN management services will include the
responsibilities and tasks outlined in this statement of work.
Huber & Associates had been a strategic technical solutions partner for the State
of Missouri for almost 20 years. They have
extensive experience with the Missouri
Huber & Associates had
been a strategic technical Department of Corrections (DOC) and provide
numerous customized lIT services for the
solutions partner for the
agency. For example, Huber & Associates has
State of Missouri for
written and continues to maintain the
almost 20 years.
Institutions Canteen Point-of-Sale application,
which automatically debits offender's accounts. They also support the DOC's
banking system and provide electronic information about offender accounts to
third-party vendors.
The Canteen Point-of-Sale system is an integral part of the collection and transfer
of PIN information, and will also be an essential component of the debit system
implementation. Currently, offenders "purchase" their unique PIN numbers through
the canteen system. These PIN numbers are captured on the DOC's computer
systems and transmitted nightly and several times during each day to the current
phone system vendor. This process has works well for the last several years and
has provided convenience to the offenders, reduced the caseworker workload
dealing with offender phone issues, and has ensured accuracy of data by avoiding
redundant data entry. The process of obtaining the PINS via the canteen system
has worked so well, in fact, that the Agency intends to implement the debit system
via the canteen system, too.
•
Huber & Associates Corrections Client List:
--
-Facility Name
State of Missouri Department of Corrections
State of Arkansas Department of Corrections
-,
>,
, ' ""0. of Facilltl~s::
20
15
Huber & Associates has helped provide PIN administration services for the
Missouri DOC for the past five years. During this period, they have implemented a
number of time and resource saving tools that allowed them to not only meet the
requirements of the contract, but also exceed requirements in a number of areas.
For example, they have written special software to list and electronically transport
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State of Missouri
Offender Telephone Services - RFP B2Z05070
o
PIN changes, offender intake, releases, and movements from each correctional
institution to a secure server at Huber & Associates' headquarters in Jefferson City.
This electronic transmission software not only allows us to more quickly process
the PIN information, but it greatly reduces the amount of customer involvement
required.
In its partnership with PCS, Huber & Associates will continue in its current role of
providing PIN Management Services to the agency. This will include Programming
Services, PIN Administration and Debit System Integration with the existing
Canteen system. Huber & Associates partnership with PCS will help to ensure that
the State of Missouri Department of Corrections realizes its long-overdue goal of
being able to offer Debit Calling to Offenders.
4.2.6.b.3. An offeror'sfailure to provide any commercially useful MBEIWBE participation shall result
in a score of 0 in this evaluation category. Offerors meeting or exceeding the 10% MBE and
5% WBE participation targets in accordance with the provisions outlined in the RFP shall
receive the maximum points in this category. Lesser participation commitments shall receive
a prorated share of the maximum points.
o pes has committed to meeting or exceeding these targets and should therefore
receive the maximum points.
4.2.7
o
Contract Award: The contract will be awarded on an all or none basis.
o Read and understood.
4.3
Competitive Negotiation of Proposals:
4.3.1
The offeror is advised that under the provisions of this Request for Proposal, the Division of
Purchasing and Materials Management reserves the right to conduct negotiations of the
proposals received or to award a contract without negotiations. If such negotiations are
conducted, the following conditions shall apply:
o Read and understood.
4.3.I.a.
Negotiations may be conducted in person, in writing, or by telephone.
o Read and understood.
4.3.l.b.
Negotiations will only be conducted with potentially acceptable proposals. The Division of
Purchasing and Materials Management reserves the right to limit negotiations to those
proposals which received the highest rankings during the initial evaluation phase. All offerors
involved in the negotiation process will be invited to submit a best and final offer.
o Read and understood.
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Offender Telephone Services - RFP 82Z05070
4.3.I.c.
Tenns, conditions, prices, methodology, or other features of the offeror's proposal may be
subject to negotiation and subsequent revision. As part of the negotiations, the offeror may be
required to submit supporting financial, pricing and other data in order to allow a detailed
evaluation of the feasibility, reasonableness, and acceptability ofthe proposal.
D
4.3.I.d.
Read and understood.
The mandatory requirements of the Request for Proposal shall not be negotiable and shall
remain unchanged unless the Division of Purchasing and Materials Management detennines
that a change in such requirements is in the best interest of the State of Missouri.
D
4.3.I.e.
•
Read and understood.
NOTE: The State intends to award a contract from this RFP without entering into competitive
negotiations. Therefore offerors original submission should be submitted under the assumption
that no competitive negotiations will be conducted. Consequentially, the offeror is strongly
encouraged to resolve any potential compliance issues with the buyer prior to submitting their
proposal.
D
4.3.2
Read and understood.
After an initial screening process, a question and answer conference may be conducted with the
offeror, if deemed necessary. In addition, the offeror may be asked to make an oral
presentation of their proposal during the conferenc<e. Attendance cost at the conference shall be
at the offeror's own expense. All arrangements and scheduling shall be coordinated by the
Division of Purchasing and Materials Management.
D
.'
Read and understood. pes looks forward to answering any questions and
providing an oral presentation at such a conference.
4.4
Offerors Response to Evaluative Criteria
4.4.1
Cost: The offeror must respond to Exhibit A with finn, fixed pricing for all applicable costs
necessary to satisfy the requirements of the RFP. The price stated shall be the contractor's
charge per minute and set-up charge, and shall be exclusive of any and all local, state and
federal fees. All other applicable costs and expenses necessary to satisfy the requirements of
the RFP must be included in the stated price. All prices quoted shall be finn, fixed for duration
of the contract. The offeror shall provide the lowest firm fIXed prices available to the called
parties. Commissions from the call charges shall not be applicable nor shall any commissionlike payments be made by the contractor to the State of Missouri or any other entity or party.
In lieu 0/ commission-like revenue received by the State of Missouri, the offeror should
propose contract costs that take commissions otherwise paid and offset the contract costs to
the called party. Unless stated herein, the state shall assume that absolutely no other costs,
charges, or fees will be assessed to the state, the offender or the called party whatsoever, and
that no other costs exist to satisfy the RFP's requirements. Therefore, the successful offeror
shall be responsible for any additional costs.
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Offender Telephone Services - RFP 82Z05070
o
o Read and understood. PCS has provided the requested Pricing information in
Exhibit A.
4.4.2
Experience: The offeror should provide infonnation relative to the offeror's proposed
experience, especially infonnation as it relates to the requirements of this RFP. It is highly
desirable that the offeror respond to the infonnation requested in Exhibit B for purposes of
evaluating the offeror's experience.
o Read and agreed. Please see Exhibit B for information relating to PCS' experience
and qualification.
4.4.3
Proposed Method of Perfonnance: The offeror should provide infonnation relative to the
offeror's proposed method of perfonnance, especially infonnation as it relates to the
requirements of this RFP. It is highly desirable that the offeror respond to the information
requested in Exhibit C for purposes of evaluating the offeror's proposed method of
perfonnance.
o Read and agreed. PCS has provided the requested information on our Proposed
Method of Performance in Exhibit C.
4.5
Other Requested Information:
4.5.1
The offeror should respond to the infonnation requested in Exhibit D - Other Infonnation
o Read and agreed. PCS is pleased to provide the agency with additional information
relevant to our proposal in Exhibit D.
NOTE: FAILURE TO PROVIDE ADEQUATE INFORMA nON TO COMPLETELY
ADDRESS THE SPECIFlED EVALUATION CRITERIA WILL AT LEAST RESULT IN
MINIMAL SUBJECTIVE CONSIDERATION AND MAY RESULT IN REJECTION OF
THE OFFEROR'S PROPOSAL.
o Read and understood.
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Offender Telephone SeNlces - RFP B2Z05070
5. OFFEROR TARGETS FOR MINORITY BUSINESS ENTERPRISE
(MBE) AND WOMEN BUSINESS ENTERPRISE (WBE)
PARTICIPATION
5.1
Participation:
5.1.1
In order for the Division 0/ Purchasing and Materials Management to meet the provisions 0/
Executive Order 05-30, it is desired the of/eror secure participation of certified MBEs and
WBEs in providing the products/services required in this RFP. The targets 0/ participation
recommended by the state are 10% MBE and 5% WBE of the total dollar value of the
contract These targets can be met by a qualified MBElWBE of/eror themselves and/or
through the use of qualified subcontractors, suppliers, joint ventures, or other arrangements
that af/ord meaningful opportunities for MBEIWBE participation. Work performed by
MBElWBEs must provide a commercially useful function related to the delivery of the
service/product required herein. In order to be considered as meeting these targets. the
MBEIWBEs must be qualified at the time the proposal is submitted.
I:J
o
PCS has read, understands and will comply. All MBEIWBEs in our RFP response
are fully certified with the State of Missouri.
5.2
Definition - Qualified MBElWBE
5.2.1
MBE or WBE means a business that is a sole proprietorship, partnership, joint venture. or
corporation in which at least fifty-one percent (51%) of the ownership interest is held by
minorities or women and the management and daily business operations 0/ which are
controlled by one or more minorities or women who own it. Minority is defined as belonging
to one of the following racial minority groups: African Americans, Native Americans,
Hispanic Americans, Asian Americans, American Indians. Eskimos, Aleuts and other groups
that may be recognized by the Office of Advocacy, United States Small Business
Administration, Washington. D.C. In order to be considered a qualified MBE or WBE for
purposes of this RFP. the MBElWBE must be certified by the State of Missouri, Office 0/
Administration. Office 0/ Supplier and Workforce Diversity (OSWD).
o PCS understands and agrees with the definition of MBEIWBE as stated above.
o
5.3
Of/erors Qualifying as MBElWBE:
5.3.1
MBElWBEs submitting proposals can meet the MBE or WBE participation targets by
completing the Documentation of MBElWBE Participation exhibit and verifying their
certification by the OEO as an MBE or WBE. Note: Portions of the contract that wHI be
per/ormed by businesses which do not qualify as MBEs or WBEs will not be considered as
MBEIWBE participation.
I:J
Read and understood.
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5-1
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State of Missouri
\~....:.?;-,-.--.-.-Offender Telephone Services - RFP B2Z05070
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5.4
Potential MBElWBE Subcontracting and Other Participation Opportunities:
5.4.1
This information is intended to suggest potential opportunities for participation of MBEs and
WBEs in providing the products and services required in the RFP. 0fferors can meet the
participation targets through the use of subcontractors, suppliers, joint ventures, or other
arrangements that afford meaningful opportunities for qualified MBEIWBE participation.
The following list is not meant to be all inclusive, nor is it intended to limit the offeror to
utilize the participation in the manner identified.
•
Installation ofsystems, components
•
Maintenance
•
System Diagnostics
•
o Read and understood. Please refer to Section 4.2.6.b.2 for a description of the
services to be performed by MBEIWBEs Huber & Associates and ShawnTech.
5.5
Resources:
5.5.1
A listing of several resources that are available to assist offerors in their efforts to identify
and secure the participation of qUalified" MBEs and WBEs is available at
http://www.oa.mo.gov/oeo/Supplier Diversity Pr('gram.html or by contacting the Supplier
Diversity Program at:
Office ofAdministration
Office ofSupplier and Workforce Diversity
Harry S Truman Bldg., Room 630
P.O. Box 809
Jefferson City, MO 65102
Phone: (877) 259-2963 or (573) 751-8130
Fax: (573) 522-8078
•
o PCS recognizes the value of this list as a potential resource in locating qualified
MBEIWBEs.
5.6
Participation Commitment:
5.6.1
To identify each proposed MBE and WBE, the offeror should complete the Participation
Commitment exhibit which is located in the Exhibit section of this RFP.
o PCS has read, understands and will comply. Please see Exhibit E.
5.7
Documentation of MBEIWBE Participation:
5.7.1
The offeror should insure that each MBE and WBE listed in the Participation Commitment
exhibit completes a Documentation of MBElWBE Participation exhibit which is located in
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State of Missouri
Offender Telephone Services - RFP B2Z05070
o
the Exhibit section of this RFP. Each completed Documentation ofMBEIWBE Participation
exhibit should be submitted by the offeror with the proposaL The percentage level of
MBEIWBE participation committed to by the offeror in the Participation Commitment
exhibit and verified in the Documentation of MBEIWBE Participation exhibit, shall be
interpreted as a contractual requirement
o pes has submitted the required documentation in Exhibit E.
5.8
Evaluation ofthe Proposal:
5.8.1
The participation ofMBEIWBEfirms in meeting the targets of the RFP will be considered in
the subjective evaluation as documented in the evaluation process.
o Read and understood.
o
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