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State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
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Security clearances
Site survey schedules
Offender/client database information
Review DOC/DHS policies and regulations
Planning (Site Plan by Location)
GTL will gather all detailed site surveys from the 2004 installation for each facility; in an effort to
save time and resources and to insure an accurate site survey, GTL will make arrangements for
an authorized site surveyor to visit each site to review and augment the site survey with new
information.
LazerPhone Equipment Procurement and Installation
GTL is unique in that we are the designer, manufacturer, and sole distributor of the LazerPhone
platform. Another unique element is that we will maintain and enhance the current platform
while reusing the current network which significantly reduces the implementation impact upon
DOC/DHS. We do not rely upon a subcontractor for this key element of the offender/client
telephone system. We will install, service, and maintain the system for the duration of the
contract and support the installation with both Billing Customer Service and Technical Support.
Further, the DOC/DHS implementation is backed by teams of GTL network professionals
located in Houston, Mobile, Sacramento, and Indianapolis.
System DeSign (Equipment/Infrastructure)
For the DOC/DHS, Global Tel Link has designed a network architecture that takes into account
the unique characteristics of the DOC/DHS, prison populations and strength of the existing
network infrastructure within Minnesota. The network architecture we propose has two key
qualities that are critical to meet DOC/DHS's needs both now and in the future: dependability
and scalability.
Implementation Security
Having worked in DOC/DHS's facilities since 1994, GTL is familiar with the security concerns
associated with an implementation of this magnitude. GTL will adhere to all guidelines, rules
and regulations associated with security while performing work at any DOC/DHS facility.
Working with representatives of the DOC/DHS, GTL will tailor this initial plan to fully address
facility concerns relative to:
Stafflng: Each employee of GTL or subcontractor staff must undergo the background
scrutiny of the DOC/DHS or State Agency. Any personnel that cannot meet with the
approval will not be allowed to work on the project.
Access: GTL understands that access to areas of the institutions shared by the
offender/client population is closely guarded. GTL will work closely with facility staff to
schedule escorts and work activities to minimize the disruption to the facility and population.
Tool Control: Each employee of GTL or subcontractor employee will be required to create
and maintain an up to date inventory of tools introduced into the facilities. GTL will present
the inventory to security staff when entering and leaving a secured area of the facility. This
will ensure the tool inventory is not accessible to the population.
@2009 Global Tel*Link
Implementation Plan
Ip·9
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009
GTl
Equipment and Vehicles within Secured Perimeter. It is GTL's policy to secure and not to
leave any vehicles or equipment unattended within the security perimeter. GTL and our
subcontractors will closely adhere to this policy when working on the grounds of any
DOC/DHS facility.
©2009 Global Tel*Link
Implementation Plan
IP-10
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
GTE.
GTL
NETWORK
@2009 Global Tel·Link
Implementation Plan
IP-11
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
IL.
GTf
Network Infrastructure Requirements Provisioning
The premise-based LazerPhone equipment provides part of the intelligence for the calling
platform and GTL's back office network provides the balance. GTL Network Engineers will
configure the DOC/DHS network for optimum performance during peak periods of use.
Network Engineers create route tables linking each DOC/DHS institution and the DOC/DHS
Central Office to GTL in Mobile, Houston, and Sacramento. Engineers create redundant paths
to each location to ensure the highest levels of connectivity and throughput to each location. In
addition to network path redundancy, engineers will replicate critical databases in both Houston
and Mobile.
An important function of the back office network is validation. Validation provides a hub
connecting all facilities with offender/client databases, manages blocking, billing and a host of
other applications required to effectively serve the DOC/DHS. GTL replicates validation in both
Houston and Mobile to provide redundancy and backup of this critical function.
Provisioning of Any Required WANlTelco for Site
Based on the information provided by the RFP, our experience with DOC/DHS under the current
offender/client contract, and our extensive industry knowledge, GTL voice and network
engineers will work with our network provider to determine optimal connectivity for each facility
and DOCIDHS offices. If additional network capacity is required, we will augment the network
otherwise we will continue to use the current network which has proven to be highly reliable.
This digital provisioned network will continue to provide the backbone for DOC/DHS's
offender/client phone system.
If necessary, the GTL Project Management team will order these provisions to coincide with the
readiness of the facilities. Each local loop and circuit will be tested by the LEC and our network
provider before being accepted and scheduled for activation by GTL.
©2009 Global Tenink
Implementation Plan
IP-12
State of Minnesola
Offender/Clienl Telephone Calling System Proposal
October 23 , 2009
LGTf
"'I I
Facility Network Preparations
Each facility's on-site call processor works in concert with GTL's virtual private network (VPN) to
deliver calls to their destinations and call records to GTL. This dedicated network is currently
installed and exclusively selVes the GTL offender/client telephone systems, and is depicted in
figu res IP2-IP4. This network will not require new circuits to be ordered , installed or tested , thus
providing no time delays or service interruptions for the DOC/DHS.
LAZERPHONE SECURE NETWORK
DOCIDHS Facility
Remote Administration Site
GTLPC
Processor
Workslation(s)
RoulcrfSWitch
,,
GTLPC
Workstation
MIST!
IPSEC
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-- - ---
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Figure IP·2. LazerPhone Secure Network· DOCIDHS Sites
e 2009 Global Tel'link
Implementation Plan
IP-13
'Tf
G iL
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
JI
LazerPhone Secure Network Connections to GTL Data Centers
GTLHouston
Data Center
. . . . . . . . BGPIHSRP Routers ..
Firewall
Valldallon Server
Figure Ip·3 GTl Houston Data Center
manages the LazerPhone network and call
traffic, provides primary storage for call detail
records, and transmits redundant copies of
call records to GTl's Mobile Data Center in
real time,
Validation Server
Fall.()ver
SEC 141MB LANI
GTL Mobile AI
DataCenter
Ii. . . . . . . BGPIHSRP Routera ..
Firewall
Figure IP-4 GTl Mobile Data Center
receives call detail records in real time
for data archiving and bill processing,
Validation Server Validation SClIVClr
Fall-Over
@l009 Global Tel*Link
Implementation Plan
IP-14
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
GTI·
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GTL
EQUIPMENT
@2009 Global Tel-Link
Implementation Plan
IP-15
Stale of Minnesota
OffenderfClienl Telephone Calling System Proposal
October 23. 2009
L.
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LazerPhone System Equipment Room
DOC/DHS Facility
LazerPhone Equipment Space Requirements
Distribution Frame (wall mounted): Approximately 3' x 3'
Equipment Cabinet (floor space): Approximately
25 ~
x 21 "
LazerPhone
Equlpmtnl Cabin et
Equipment Cabinet (height): Approximately 60»
<C2009 Global Tel'Link
Implementation Plan
IP-16
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
GTf
IL
All Data and voice connection cables and feeds will follow the standard 5688 for all plug and
RJ-45 connections as illustrated below.
All workstation access cabling will use industry standard Ethernet communications and will use
certified Cat 5e installed inside conduit if exposed or required and will terminated in a certified
Cat 5e RJ-45 termination surface mounted block and will be connected using certified Cat 5e
RJ-45 patch cables on both sides.
Bonding and Grounding
Protecting the GTL LazerPhone platform and DOC/DHS facilities is a critical step to ensure
system reliability. A substantial grounding system provide three distinct benefits: 1) to guard
against the adverse effects of lightning; 2) to assist in the reduction of static and static
discharge; 3) and to bring a zero voltage reference to the system and system components.
Electrical Grounding Methods
All equipment located in DOC/DHS facilities will be properly grounded using industry standard
grounding methods.
All electric feeds to the offender/client system will use standard UL Rated 110 VAC commercial
plug and all equipment will be protected with a "Porta Six" 110 VAC solid state surge
suppressing system and will be properly grounded using standard 12 AWG stranded cable with
the standard "Green" grounding color code.
All feed cables will use a solid or gas fuse protection within the termination block at each
termination point, all cable sheath will be properly grounded by using industry standard
telecommunications grounding methods.
All proposed ITS eqUipment will be properly ground-protected using both electrical and
telecommunications standards. During the pre-installation site survey the regional installation
team will identify all the grounding requirements that need to be met before acceptance of the
installation is completed.
Grounding methods are diagrammed on the following pages.
@2009GlobaITel*Unk
Implementation Plan
IP-17
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23,2009
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primary is.rod or ground ring, wI
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Grounding of Telephone Power Supply
©2009 Global Tel"Link
Implementation Plan
IP·18
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009
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POWER SINPt.y
lazerPhone Workstation
At each facility GTL provides an on-site computer workstation with a friendly but poweriul
Windows Web-based software program for real-time control , monitoring , and rep orting
offender/c lient telephone usage and to backup call data andfor recordings for off-line sharing or
archival.
LazerPhone Standard Computer Workstation*
Computer: Dell Optiplex 360 Workstation; Pentium Dual
Core 2.2 GHz Processor; 4 G8 RAM ; DVD+/-RW Drive;
250 GB Serial ATA Hard Drive; Windows XP Professional
Operating System.
Peripherals (from Dell): 17" Flat Screen LCD Monitor
Black; USB two button Mouse Black; USB Standard
Keyboard Black; Speakers (Internal Chassis Dell)
Peripherals - (Other): Hewlett Packard Deskjet D4360
Printer; (1) USB 1 GB Flash Storage Device; (2) Blank
CDRW Media (starter media); Tripp Lite Internet Office
UPS 300 VA; Mouse Pad with GTL Logo.
(02009 Global Tel'link
Implementation Plan
IP-19
Slate of Minneso!a
OffenderfClient Telephone Calling System Proposal
October 23, 2009
L
GTr
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LazerPhone Laptop Workstation·
Laptop: Dell Latitude w/14.1" Screen, Pentium Dual
Core - 2.4 GHz Processor, 4Gb RAM , 160 Gb Hard
Drive , ax OVD +/M RW Drive, Windows XP Professional
Operating System
Peripheral- (1) USB 1 GB Flash Storage Device
• Due to the rapid evolution of computer hardware , should there be a significant delay between contract award and
installation , GTL reserves the right to upgrade computer components to newer models.
0 2009 Global Tel'Link
Implementation Plan
tP·20
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009
GTl
GTL
INSTALLATION
APROACH
@2009 Global Tel·Link
Implementation Plan
IP-21
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009
GTr
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Facility Installation - Six Step Approach
At each DOC/DHS facility, GTL will use a six step approach for the installation of the premisebased equipment required for the LazerPhone Offender Telephone System. Installation
Steps:
1. Pre-Installation Site Survey
2. Prepare and Establish Network Connections
3. LazerPhone Upgrade Installation
4. Site Turn-Up for Data Preparations
5. System Testing
6. Site Turn-Up Go Live
Each of these steps is integral to the success of the overall implementation for DOC/DHS. They
require the participation of GTL, our field repair subcontractor, CCG, our network service
provider, and the DOC/DHS. Proper execution, communication and cooperation are all keys to
the successful implementation.
Step 1. Pre-Installation Site Survey
Though GTL has performed site surveys at a number of DOC/DHS facilities across the state, a
more detailed survey will be required before implementation begins. This detailed survey will
include location of the proposed equipment room, locations within the facility of existing conduit
and wiring paths and existing offender telephones, and any locations that will need new or
additional wiring or telephones. GTL will provide the DOC/DHS with preliminary drawings
outlining our proposed implementation at each institution. After installation is complete, these
drawings will be updated as built drawings. The survey will note the work environment and
estimate the amount of labor, machinery and tools required. GTL surveyors will meet with facility
staff and security personnel to ensure work can begin and progress without major impediment,
but in accordance with security guidelines of the DOC/DHS and institutions.
In addition to the physical aspects of the installation, GTL will coordinate with facility staff
access to the facility. This includes movement of personnel to perform the tasks required,
introduction of equipment into secured areas of the facility and hand tools that will be required to
perform the work. Escorts must be provided by DOC/DHS for those installation teams
performing work in secured locations within the facility or other secured areas. We will work
with staff to ensure escorts are provided that will allow access that will not impede the project.
Step 2. Prepare and Establish Network Connections
GTL Network engineers will prepare and establish the entire back office network and validation
connections required. All of the requirements will be reviewed by the assigned DOC/DHS
project manager and our engineering staff to determine the best network topology and capacity
to meet and exceed all of DOC/DHS requirements.
GTL Network Engineering will configure GTL's Wide Area Networks and centralized databases
prior to conversion of the initial available on-site networks and systems. The data center
validation and data bases systems will be available and ready for operation in advance of the
first site conversion thus minimizing time on site for our installation teams.
©2009 Global Tel*link
Implementation Plan
IP-22
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009
Step 3. LazerPhone Upgrade Installation
Although GTL has been the offender/client telephone system provider since 1994, it is
imperative to prepare and plan for the LazerPhone upgrade as if it were a completely new
system. This thoroughness ensures the upgrade will be seamless and the system will operate
as reliably as the current solution.
3A
Installation of On-Premise LazerPhone System Upgrade
GTL has developed procedures associated with the installation, activation, cutover and
testing that must be followed to ensure the system will perform to expectations at the
time of conversion and for years in the future.
The following steps are performed after site preparation has been completed and prior to
the setup of the LazerPhone system at each facility associated with the DOC/DHS
Contract. These steps are to be performed within the equipment room housing the
LazerPhone platform. Verifications described below are performed and certified by the
installation technician on the LazerPhone Installation Checklist-L 1 (Please find
Installation Checklists at the end of this section.)
~
Verify station blocks are mounted and accessible
~
Verify the location of offender/client stations on the Main Distribution Frame
(MDF)
~
Check and verify the station configuration contained in the System Configuration
Worksheet; this includes but is not limited to:
.:. If specific station-to-port assignments are required. stations must be identified and
punched in the specified order.
•:. Otherwise identify station-naming configuration in the system configuration and rename in the correct order after cross-connect.
~
Verify the location of all required telco circuits for both data and voice
~
Verify the operation of the following:
.:. Electrical- 2 20amp 120volt receptacles
.:. Electrical circuit is protected by a generator and tested .
•:. Environmental conditions are met by the equipment location
.:. Grounding is installed in accordance with documented Grounding Plan
~
Verify the location of the LazerPhone workstation(s) making note of the following:
.:. Distance from system hub to the workstation (330 feet max on twisted pair)
.:. RJ45 jack in equipment room
.:. Verify RJ45 jack at the workstation location
.:. Verify jack wiring on both ends for consistency.
~
Verify the following analog lines are present and identified:
.:. Dial backup line to be used a validation connection in case of a data connection
outage.
©2009 Global Tel*Link
Implementation Plan
IP-23
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
, ··'L
GTI·
I
.:. Router access line- used for maintenance, diagnostic and programming of site router
.:. Remote access line to be used for technical support, in case of a data outage for
programming and troubleshooting of the LazerPhone controller
.:. Billing ANI- (Optional) This line is not to be connected to any device. Its purpose is to
provide a billing number for the site. A pseudo ANI may be used for this purpose in
most cases.
Physical setup of the LazerPhone System is conducted in the designated equipment
room location. After the system is configured on premise, the following tests and
verifications are performed.
)0>
Verify the UPS system is fully charged
)0>
Verify LazerPhone cabling between the system and the MDF. The following
connections are verified:
.:. Station whip cable(s) from the controller to the station RJ21x blocks
.:. Station whip cable(s) from the RJ21x blocks to the station lightning protection
block(s) .
•:. T1 cables from the system T1 card(s) to the appropriate circuit located within the
smart jack .
•:. Grounding cable from the LazerPhone rack and station protection to the ground bus
of the room .
•:. Network connections between the router and the LazerPhone hub
.:. Network connection between the NIU and the router
.:. Verify all cables are properly identified and labeled
.:. Connect Tech Support analog Line to the modem labeled VNC .
•:. Connect Dial Backup line to the modem labeled "Dial Backup· .
•:. Connect Router access line to the router
)0>
Installation of the new LazerPhone workstation(s) at predetermined location or
locations to include connection to the LazerPhone hub. Verify continuity between
the workstation(s) and the hub.
)0>
Perform startup tests of the LazerPhone system. Verify all machines start
correctly.
)0>
Test the system UPS by disabling commercial power to the LazerPhone rack.
Verify that the system has not been affected by the test.
)0>
Perform startup of the LazerPhone workstation. Verify connectivity to the system
controller, database server and the Web Application.
)0>
Test the LazerPhone Workstation UPS by disabling commercial power to the
workstation. Verify the test has no effect on the workstation.
©2009 Global Tel*Link
Implementation Plan
IP-24
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
GT···I&
., .:L
After the physical setup of the system hardware, software verification and testing is to be
performed. This process usually is completed within four hours. The following tests are
to be conducted:
~
Check all computers (controller, mass and workstation) for proper name and IP
address configuration. This information must match the Master List of
Configurable requirements for the institution.
~
Check all computers for proper network configuration and mapping
~
Verify all system clocks are set correctly and are set to the appropriate time zone
~
Verify the following programs are present and running on the controller:
.:. Kernel, version 23x (final version to be determined and documented in Production
relative to contractual requirements)
.:. CaliProc
.:. IV Client
.:. SMDR Manager
.:. RASAssist
.:. RegMod
.:. Housekeeping
.:. Migration
~
Verify Dial Backup connectivity by launching the DBU service. Modem should
connect to GTL RAS Server validation.
~
Verify or configure T1 trunk settings
~
Verify housekeeping is set to the contracted number of days.
From the workstation, perform the following tests:
~
Test or configure shortcut to the WebMS Icon
~
Test CD/ROM read and write capabilities
~
Print a test page from the workstation printer.
38
Network activation. Although the network is already in place and functioning,
we will retest the network connections. This step necessitates the evolvement of the
Bob Parnell, our current GTL Field Service Technician, GTL Technical Support staff in
Mobile and or Houston and our network carrier. A conference bridge is opened to keep
all involved parties apprised of developments in the process. The bridge is closed after
testing is complete and accepted. Verification of competition of this task is performed
through the connectivity of the data circuit to GTL validation and the site(s) and the
exchange of information between the two.
©2009 Global Tel*Unk
Implementation Plan
IP-25
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009
GrL
3C
Test Calls After the T1 and data circuits are placed in Normal Mode, Test calls
are made from the inmate station blocks to verify the following:
~
Place a test call from the first and last port on each station card in the system .
.These calls are to be placed to GTL-office (Mobile). This will verify all stations
are loaded and configured in validation.
~
During these test calls, verify facility branding is correct.
~
Verify call delivery script is correct. Special attention will be paid to the
acceptance digit, denial digit, rate information digit and the trouble reporting
number is correct.
;,. Place at least one each Local, Intrastate and Interstate call. Verify that rating of
each call is correct via the workstation. On the Interstate call, verify rate quoting
(to the called party) is correct.
~
From the LazerPhone workstation, verify the system can attach to the Web
Server for Call Detail Record (CDR) retrieval. From call detail generated during
test calls, verify all fields are properly aligned with call detail information.
~
Checklist L 1* tests are performed at least one day before a site is scheduled for
tum up and go live. In the event of an issue that cannot be corrected during this
process, the cut over of the facility is postponed until the issue is resolved or
corrected. It is only after all issues have been resolved that traffic may be placed
on the "new" system.
* Please find Installation Checklists at the end of this section.
Step 4. Site Turn-Up for Data Preparations
In this section we will outline the steps that GTL will take in order to insure that GTL will deliver
and install a fast reliable data connection to all DOC/DHS facilities scaled to handle the call
traffic and data requirement required by DOC/DHS and the ITS system.
4A
Install and Turn-Up all Required Data Connections
If additional network capacity at the facilities is required, we will adhere to the following
process. Digital connectivity to each of the DOC/DHS institutions and DOC/DHS Central
Office provides a means of both voice and data communications across the network.
The system is managed by GTL though the routers, firewalls and ASA devise installed in
association with the platform. Through these devises, GTL can allocate the appropriate
amount of network bandwidth to the system workstation for investigative or
administrative purposes while providing bandwidth for concurrent telephone calls by the
offender/client population.
During the installation of the site, GTL will first establish data connectivity to the network.
Data connectivity provides network access to Validation, the Web Application and other
DOC/DHS locations active on the network. In addition, it provides a conduit for network
monitoring and support by both GTL and our network carrier.
Once the circuit is active, GTL Network Engineers will configure the network routing and
setting in accordance with the outline of the DOC/DHS Network architecture. They will
ensure connectivity to all Validation Servers, Solar Winds Network Monitoring, all ITS
©2009 Global Tel*Unk
Implementation Plan
IP-26
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009
GTf
I!L
workstations on the Local Area Network (LAN) as well as all current active sites on the
DOC/DHS Wide Area Network (WAN). Before completing the network activation,
Engineers from our network carrier and GTL will monitor the circuit for slips, eroded
seconds and overall stability. GTL will closely monitor the circuit for 48hours to ensure
reliability.
48
Voice Turn-Up and Testing
After network activation is complete and the circuit is deemed stable, GTL Technical
Support Representatives, Installation Technicians and representatives from our network
carrier will activate the voice channels associated with the system.
Cabling will be completed by GTL between router and network interface and
LazerPhone Controller and test for good continuity. After installation of all devises and
connections, the technician will join the conference bridge with the service provider to
activate and test the voice quality and capabilities of the circuit.
The site technician will place a test call to the Mobile Customer Service Help Desk.
Overall call quality including: volume of the caller and called party, noise and echo will
be monitored by all on the activation. Should any anomalies be noted, they will be
corrected and another call launched. Once call quality is deemed acceptable, the circuit
will be stress tested. Via a software generated program, technicians will introduce
network bandwidth equal to the total amount of antiCipated call traffic out of the facility.
Quality of a test call will be monitored to ensure it is acceptable. Once the stress test is
complete. the software program will be terminated and the system placed into normal
mode.
At this pOint, the integrity of the voice and data qualities of the circuit is assured. The
GTL Installation Technician, Technical Support Representative and Network Engineer
will continue testing the functionality of the platform.
Establish all Required Routes and Database Connections
Lastly, should the DOCIDHS have specialized connectivity requirements, these will be
established and tested as described above. Specialized connectivity requirements could
include: Virtual Private Network (VPN) connections for deSignated investigators,
connectivity to outside agencies: FBI, INS or CIA or it could include specialized network
programs for reporting, monitoring or investigations. Routes for the devices will be
added to the network architecture and tested.
Step 5. System Testing
In this section GTL will outline all testing associated with data connections, voice connections,
database connections and validation. At this point, the infrastructure should be completed and
fully tested; however GTL will retest the following areas to insure there are no issues in regards
to the infrastructure prior to activation of the system. Inside wires, servicing the offender/client
telephones will be toned from the origin to the telephone IDF located within the facility.
Technicians will ensure continuity between the IDF(s) and the cross-connect blocks that will
service the LazerPhone system. Grounding integrity will be tested again the integrity of the
grounding system will be checked end to end.
©2009 Global Tel·Unk
Implementation Plan
IP-27
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
5A
GTl
Test all Data Connections for Each Workstation
In association with the inside wiring, performed by GTL for each facility a local area
network connection will be established linking the workstation with the network. Due to
the limitations of Ethernet technology, workstations should be located within 300 ft of the
network interface or hub for the best possible connection speeds if this is not possible
GTL will work with facility staff to find the best possible location of these workstations.
The GTL installation technician will ensure the connectivity between the system
workstation and network. Once continuity is tested and assured between the two pOints.
the technician will set up the workstation. The technician will access other devices on
the LAN and then access the GTL Web Application via the WAN. Recording retrieval,
call detail access and monitoring will all be tested from the system workstation before
being deemed as operational
58
Test all Database Connections
As a part of the installation and activation process, database connections are tested and
exercised. this includes all database connections required for call validation and
accessing all call records and recordings by the DOC/DHS.
5C
Make Test Calls of Each Call Type
Test calls of each type listed below are made though the system controller. This testing
is performed to certify that the systems and service providers' routing tables are
accurate and updated. In addition, the system call rating tables will be checked to
ensure the proper cost for each call type.
~
Local
~
Intralata
~
Interlata/I ntrastate
~
Interlata/I nterstate
Step S. Site Turn-Up Go Live
In this section, GTL will outline all processes and activities the installation team will perform to
insure the LazerPhone system is installed properly, functioning to speCifications, and capable of
managing the call volume at each DOC/DHS facility. See LazerPhone Cut-Over Process on the
following pages.
SA
LazerPhone Cut-Over Process
On the morning the site is slated for cut over another series of tests is performed on site
to ensure a seamless transfer. These tests are usually completed within two hours. The
following tests are performed and certified by the installation technician using the
LazerPhone Cut Over and Acceptance Checklists. (Installation Checklists are included
in this section.)
~
Verify voice prompts from all offender/client stations at the station block.
~
Verify system functionality by completing Local. Intrastate and Interstate test
calls.
@2009 Global Tel*Unk
Implementation Plan
IP-28
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
Gl'l
)- Re-verify call delivery scripting. Make special note of the call acceptance digit,
denial digit, rate information digit and the customer service number provided to
the called party.
»
If all tests are passed by the system. the LazerPhone system is placed in install
mode while cross connects and system mapping are completed. Mapping
consists of the following steps:
)- After cross connection of the offender/client stations to the LazerPhone station
blocks. mapping of the institution begins
»
»
From each offender/client station. a code is entered. This code will designate the
location of the phone within the complex and within the LazerPhone platform.
»
This location is logged into the system configuration. creating a station to port
relationship.
.
»
After all offender/client stations are verified working and logged into the
LazerPhone workstation the system is taken out of install mode.
»
The facility staff can then make an announcement informing the offender/client
population that the phones available for use.
»
68
The technician will verify that voice prompts are played at each offender/client
phone station though the complex. Any polarity or station issues encountered
are corrected at this time. Polarity issues are corrected at within the
offender/client station.
The system is monitored for the remainder of the day.
Contingency Plan
GTL's Project Manager-Bob Parnell. our Implementation Manager -Steve Deforrest.
Technical Support and Network Engineering personnel in Houston, TX and Mobile, AL
monitor the entire cut over process. Should any inconsistencies be noted, they are
corrected before affecting the site. If at any time an issue is encountered that could
ultimately affect the facility in a negative way, the process is halted. If the issue cannot
be rectified in an acceptable period of time, cutover will be rescheduled with the facility
staff and DOC/DHS after issues preventing conversion have been completely resolved.
6C
Final Walk through and Acceptance
The final step in the process is testing and mapping of each station. The installation
technicians will physically test the functionality of each phone in the facility . Test calls
will be made from approximately 10% of the stations while others will be tested for the
presence of voice prompts when the receiver is lifted. Any stations found to be
inoperable will be repaired by the technician.
©2009 Global Tel*Link
Implementation Plan
Ip·29
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
,.,
GfL.
Mapping is a key element of the system to ensure the relationship between the phone'
and station port identified in the system registry. Though the relationship between the
port and phone was established during wiring of the facility and marked, technicians will
place the LazerPhone system into "Install Mode" for mapping. When in Install Mode, the
LazerPhone system will report the station information when the phone receiver is lifted.
The mapping generated will be entered into the system registry
As part of final walk through the tech will complete the final Delivery and Acceptance
Checklists.
©2009 Global Tel*Link
Implementation Plan
IP-30
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
GTl
DELIVERY
&
ACCEPTANCE
CHECKLISTS
@2009 Global Tel*Link
Implementation PI~n
IP-31
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
GT[
DOC/DHS Acceptance Testing
Evaluation Criteria
Expectation
System performance
99.9% yearly availability
Scalability
Ability to support a 50%
increase in volume or enduser devices
System Trunking
Totally non blocking system
Call Quality
Call quality must be equal to
current or if VolP have aMOS
Score no less than 4
Continuity of Services
Three hour Recovery Time
Objective and a zero (0)
Recovery Point Objective
Backup
Vendor is responsible for all
back-ups and archiving
Uninterruptible Power
60 minutes of uninterrupted
power must be provided
Single Clock Source
All call processing equipment
must be synchronized to a
common clock source
Recording and Monitoring
System must provide undetectable monitoring and
store historical conversations
Simultaneous Access
Ability to provide simultaneous
access to a minimum of
twenty simultaneous users
Recording Storage
Pass or Fail
Call recordings stored for a
minimum of 12 months;
backup nightly to secondary
storage
©2009 Global Tel*Link
Implementation Plan
IP-32
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
Chain of Evidence
Vendor must ensure the chain
of evidence is protected
Retrieval
Verify search and retrieval of
recorded conversations on site
and remotely.
Equipment and Network Access
Vendor is responsible for all
equipment, network access
and software
Access to Recordings
• . L.
GTf
Controlled access to live
monitoring and call recordings
©2009 Global Tel"Link
Implementation Plan
IP-33
Sial e of Minnesola
Offender/Clienl Telephone Calling Syslem Proposal
October 23. 2009
60
GT r
'.L.
Installation Checklists
Global Tel-Link has developed a set of installation and certification checklist documents
to ensure all aspects of the installation are tested and functiona l before the installation is
deemed complete. Before system cut over and before active offender/cl ient call traffic is
placed on the LazerPhone system, the documents that follow are completed by the GTL
installation technician and/or by network technicians in GTL's Data/Contro l Center.
F.ei1lly:
Dale:
Address:
CAR:
Sub1D:
COSI Ctr:
ConOl el:
Phone:
GlL Rep:
Phone:
Contraclor:
"
Rack and equipment properly grounded through six·plus or true
eart h ground (include fuses for stalion blocks).
"
~200 9
Global Tel"Llnk
Implementation Plan
IP·34
Slate of Minnesota
OffenderfClient Telephone Calling System Proposal
October 23. 2009
lP/lN
GTr
'.L
Start up system componen ts and verify funcliona lity (controller.
Magma. Quintum. etc).
lP/lN
UPS Chargin g stalled.
lPllN
Connect suppoll tines to appropriate devices
lPILN
co;)~ect voice Tl Circuits to appropriate devices (router. Tl card.
lAO .
LP/LN
Connect data line to appropriate device (router).
lPILN
Perform circuli aclivation and testing (voice and data).
lPILN
Test voice and data circuils as appropriate.
LP/LN
Connect 25' amphenol cables to station and trunk blocks In proper
order.
Prompts on all polls (identify bad polls and move lines as
necessarY)
Test calls for each call type (inter/inlralata. local. international. etc).
lP/LN
l PILN
.
,~.
"'"
lPILN
Correct prompts played to offender/cllent and called party.
lP/lN
Correct prompts for rate quote calls (a1\ interstate calls are quoted).
lPILN
Test UPS: remove power source and ensure system remains on
and UPS almms.
LPILN
Verify SNMP card has been setup (ping it or check with
HyperTerm)
LPILN
Conduct mapping of lacitrty in ~in stall mode."
"'Ionta,a'
Correct facility branding.
lPILN
Inl,aml""
See Station Mapping
"
"
. t
"
"
"
Perform 08U test: pull data circuit and verify connedion via 08U.
Reinstall data circuit and verify CBU disconnect.
For sites With outbound analog lines. enable inbound accept and
passcode 10 prevent call collision.
Adjust CalledPartyVolume and Offender/client Volume registry keys
If required to ensure proper volume of recorded and played catls.
<C2009 Global Tel·link
Implementation Plan
IP-35
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23 , 2009
II
GTr
".L.
it
Verify public defender numbers from site and input as "no record"
or verify loaded on back end.
~
Ii
"
Verify 3-way call configuration per SOW Kerne l and individual
stalion reg istry keys (LazerPhone).
Verify system is terminating, marking. or playing warning (per
SOW) on detected three-way calls.
Verify funct ionality 01 INS calls (analog or BTN should be given 10
INS al leasl24 hours in advance).
" "
Ii
I
"
(
I;
Test CO-R by copying a few calls 10 a CD and make sure prompts
are clear on LazerPlayer.
LPILN
WEB APP CHECKLIST
©2Q09 Global Tel"Link
Chk
Implementation Plan
Technician
Date
Notes
IP·36
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
GTf
"IlL.
LP/LN
Conduct call search and verify results: playback, lock call, create
notes, color-coding , starVstop codes, etc,
LP/LN
Perform Live Monitoring: send to speakers, send 10 phone, cut
calls, deactivate/activale stations, etc,
lP/LN
Verify Facility Phone List: block numbers, no record, passive
acceptance, PIN block, elc,
LPIlN
Setup WebApp users for facility and verify login functional ity,
Ensure proper User versus Admin rights.
-
Complete Station Configura tion: slation ID, mapping, schedule,
group, active/inactive.
-
LPIlN
Verify Tech Support can access the controller via VNC Ihrough dialin and the data circuit.
Support
you are
t
II
t
t.
;,
ill
6E
II
Installation Documentation
Following the installation of the LazerPhone Offender/client Telephone System the
following documents are presented to Department facility officials, Over the life of the
contract several of these documents, such as station maps, facility user lists, et cetera
are subject to revision.
>>-
Offender/client Telephone Station Map
}>
Offender/client Telephone Trunk Map
>>>-
Facility User List
Workstation List with IP and Location Information
>-
Support Line and Non-Trunk Analog Line List
Installation Checklists
Equipment List, Descriptions, and Locations
©2009 Global T enink
Implementation Plan
IP-37
State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009
~
Site Schedules
»
Facility Block-Diagram
).;>
Equipment Photos (if requested and approved)
).;>
Service Incident Report
»
Service Contact Information
).;>
Service Escalation Procedures and Contracts
).;>
LazerPhone User Manuals
).;>
G
IT/Frame for Data and Voice Transmission Information
»
a
, Tl
fL.
Any other documentation specifically required by DOC or facility
PHASE III - OFFENDER/CLIENT TELEPHONE SYSTEM UPGRADES- PROTECTION OF
CURRENT DATA
All mission-critical data for DOC/DHS facilities resident within the LazerPhone offender/client
systems currently installed are properly formatted and parceled in LazerPhone and GTL
databases, ready for use. By awarding the new contract to GTL, DOC/DHS avoids a lengthy
and invasive transition involving, not only the transfer of DOC/DHS and offender/clientspecific data to a different platform; but also the labor-intensive process required of a
new vendor to gather data and establish billing accounts for the relatives and friends of
offender/clients. Only with the selection of GTL can DOC/DHS be assured of a timely and
seamless transition to the new contract term with little or no impact on DOC/DHS staff,
offender/clients, and the thousands of called parties who ultimately fund DOC/DHS's
offender/client program.
GTL will transparently augment the audio recording storage capacity at each facility to 9 months
without impacting or disrupting the current environment.
GTL will use the following steps:
1
Schedule each site in conjunction with DOC/DHS
2
Utilizing the current back-up recording storage system installed at each facility GTL will
verify that all calls are stored on the redundant storage system.
3
Remove current recording storage servers
4
Install new storage servers with 9 months of storage capacity
5
Transfer audio recordings from the existing Back-Up Storage system to the new mass
storage server.
6
Test and verify no loss of recordings
7
Test and verify system records live calls.
©2009 Global Tel*Link
Implementation Plan
IP-38
--questions:r--How con I find out the balance of my prepaid <KCOUnt?
Conrad the Gn AdvoncePoy avtomated system at
\·80Q..483-83' A. If you need additional assistance
and wont 1 speak to 0 representative you con coli the
0
Service Center 01 1-866-230-776 1
Willi receive
0
monthly stotemenl?
Monthly statements ore not moiled . Call records will
be provided by request. As with all colleci coli types,
we sugge51 customers keep 0 log of calls accepted b
peuonol verihcation
What if the inmate is released? Willi receive a refund
For the remaining funds on the account?
ContoCT the Gn AdvoncePoy Service Deponmenl.
We require a wriHen req uest to be moiled or foxed
by the owner 01 the account IOf a refund. GTl will
endeavor to process refunds within 30 days. bul no
sooner thon 60 days ofter the dote of the 1051
payment to the account. and o nly aHef Gn ha$
verified Ihe viability of Ihe ~ent method used.
Rehmds must be requested WIthin 90 days of the 1051
call received.
Whol types of credit cords are occepted~
We accept Viso and MasterCard {including debIt
and check cord s} 10 set up a prepaid account.
After I hove used my S25.oo or S50.00 prepaid
amount, con I cancel the prepaid account and have
collecl calls charged through my local te lephone
company~
Once telephone numben are sel up 05 a n AdvollCcPay
account cuslomers are not able 10 switch to another
form of iIIing .
6
What if the inmate hangs up before I finish making
the credit cord payment 10 set up the prepaid
account~
If the tn mote hangs up after T crediT card venhca·
he
tion process has b~un . in most cases the process
will not terminate. For further verification. Ine
customer may conlacl the Gil AdvancePay Service
DepOrlml!!nl
Ate the collecl call roles more expensive when my
telephone num\)(!r is set up on a prepaid account?
No. AdvoncePoy calls are charged the some call
rates as traditional collect cons. However with
AdvancePoy customers afe provided the ability ta
monilor and manage their owo accounls through the
ClUlomohoo 11,01 AovoncePoy prOVIdes
IL
GTI
Advo ncePoy ServIce Dept
Departme n t 1722
Denver. Colorado 80291 - 1722
1-866- 230 ·7761
Family members and friends of inmales are given
the option of setting up prepaid colling accounts
using credit cords, checks, money orders or
Weslem Unio n. Calls that may otherw ise be
blocked are now completed through GTl's
Advance Pay program .
How Does 11 Work?
AdvancePoy allows inmates to ca ll your
telephone number without the restrictions of
standard billing. When on inmate attempts to
dial on un-billable number, the inmate is placed
on hold and AdvancePoy will provide the option
to Ihe called party to sel up a prepaid account.
Afrer the prepaid account is established. collect
calls to the lelephone number may be placed up
10 the preroid amount in the account. Afrer the
amount a money is used, the system will prompt
the user to odd funds to their AdvancePoy
accounl.
Benefits:
Customers con rest assured fhat collect call
charges will nol reach on excessive amount.
When funds on a preraid account are low, on
automated system wil contact customers with the
option to add more money to their AdvoncePoy
account.
All transactions occur in realtime. W hen an
inmate places a call to a number set up as
prepaid, funds are deducted from the
AdvoncePay account as soon 05 the coU
is complete.
o
Toll Free Number:
1·866-230-7761
DON'T attempt
Fox Number:
25 1-473·2802
Hours of Operation:
Monday - Friday
7am 10 1 1pm. CST
Saturday and Sunday
80m to 7pm, CST
0
3-woy call
f)
DON'T try fa transfer the ca ll
€)
DON'T put fhe inmate on hold
o
DON'T use or onS'Ner ·call woilingMailing Address:
AdvancePay Service Dept.
Deportment 1722
Denver, Colorado 80291- 1722
"
DON'T press numbers on the touch
tone pod during the call
(inmate phone or ca lled phone)
Website:
www.GTLnet
The easiesl way 10 establish an AdvancePoy
account is through GTl's automated phone system
with either $25 .00 or $50.00 mode via credit cord.
Or cusiomers con go 10 www.gtl.net and click on
the web payment link.
In addition to our aulomated phone system and website, accounts can be established and payments con
be made through our AdvancePoy customer service
department, Western Union and by moiling checks or
money orders.
The system is completely. automated and can be
accessed by colling J-80Q.483-B314.
Tho AdvoncePay Service Oe porlment is ready to answer a ll billing related questions.
Toll rree: 1·866-230-776 1 Hours of operation: Mandoy . Friday, 70m to I J pm, Saturday and Sunday, Born to 7pm CST
WebsIte: www.GTLnet
(;)
DON'T stop Ihe conversation for any
length of time, even shor.t pauses may
result in disconnect
Once a number has· been blocked, on ly Ihe
person the num·ber is listed to may unblock
the number by co lling :
1-866-230-7761
Notice: All AdvoncePoy payments are subjed to
applicable taxes and fees. Specifications are subicd fa
change without nalicf!. This publication may bo copied
and distributed to inmates, family members, and friends.
"
r~i
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Hookswitch: Magnetic or Micro Switch
Volume Control: Built into Keypad
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Connections: Modular
Keypad: Hcavy Chrome Metal
Handset: Armored Cord with Steel Lanyard and Hca,,)'
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MS = Micro Switch
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18 = 18" Short Handset cord length
32 = 32" Standard Handset cord length
REPLACEMENT PARTS
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CT-3010S-P Dial (VCD)
CT-20106 Hookswitch (Magnetic)
CT-10109 Handset, Lexan, 32"
CT -20109 Handset, Lcxan, 18"
CT-40109 Handset, Lexan, 12"
CT-I0107 Cradle, Chrome
CT-20107 Cradle, Stainless Steel
CT-19192 I)IH Security Screwdriver Tool
TM-178A Wall Mount Backboard
TM-178A-ADP-400 Adapter ror 178A
TM-4S00BB Wall Mount Backboard
TM-4500-BB Wall Mount Backboard
TM-24-7-4W Inmate Telephone Cart
TM-24-8-2W Inmate Telephone Cart
TM-125 Inmate Enclosure
TM-175 Inmate Enclosure Wallmount
TM-200 Inmate Pedestal
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The Ne x t Generation of Correct ional Telecommunica
•
• •
,
The Ultimate in Authority
lazerPhone digitally records all conversolions, except those flagged as confidential and stores them - without tapesl
Safeguard Evidence - Security Envelope
LazerPhone recorded calls can be easily
transferred to a portable medium for use
as evidence. To protect against possible
legal challenges, the dole and time of
each recording as well as the telephone
numbers involved are automatically
encrypted into each call record and
then enclosed in a tamper-proof
electronic Security Envelope.
The integrity of the Security Envelope is
verified prior to each call playback
to ensure evidence au thenticity.
Personalized Training and
Around-the-Clock Support
The simple on-line user interface 01
LazerPhone will already be familiar to
most correctional personnel because it is
based on the Microsoft WindoWS® plalform, In addition, GlL's comprehensive
on-site training teaches you the necessary
skills 1 utilize the system confidently and
0
e ffectively, Friendly customer service and
technical support are available 24 hours
a day, seven days a week,
To find out how you can toke control
of your inmate phone system, call
Global Tel-link'''' for a free personal
demonstration of lazerPhone.
The Next Generation of
Correctional Telecommunications,
For Technica l Support or Sales
and Marketing Call:
Telephone 1251) 479-4500
Toll Free 1800) 489-4500
Fax 125 1)375-2049
CI GIQt:xJ, lel'UnIt"' 2007
llIe CO<1 IItf\II 01 Inis b<ochIJ'e ond II\e olsocio'OC LOle,PIlOr.e
KIltwore ore II\e /)IOpef!y 01 GTL ond o,e COpyrigl'lleo. Any
,ell!Oduc:loon'" wnole or in POrT is ,!riclly prorObilod l"lerPhone
is " ltOdemort 01 GioDOIleI"1.inI: CarDOl'OloQn. MlCfoooil
Excel
Ond WIndO'W1 NI. arc logi>lem<: Irademorb 01 MOosoII
CorporoiOon. Spedficoliot"lS IUtljecI IO Cnonge. .... lnovt nolic;e
Primed 4107.
Access Critical Information Instantly
When equipped with the optiona l Billing
Nome & Address (BNA) feature ,
lazerPhone will display the name and
address o f the called party. GTl's unique
call validation process captures the
billing nome and address for each
number called - listed or unlisted - and
displays the information within the
LazerPhone database, Critical information is then instantly available.
Endless Expansion Posslbililies
LozerPhone can be configured to
provide service to any number of lines
and phone stations, As your facility
grows, LazerPhone will grow with you.
2609 C
Global Tel'Link"
.=!::~~!;;==:f~[g'd~______~~: Www'911,nel i1e, Al 36601
om~eron Sireel , MOb'
War".
G
TI
Run Date: 09/04/2009
Minnesota DOC
2009 Year To Date Summary For Contract
II...
Page: 1 of 1
, CALLS ' ,.
,
l.OCAL
221.291
225,443
2 16,833
244,883
231,834
223,369
223,244
226.553
INTRALATA
7.251
7,988
7.482
7.890
7,583
7.549
7 ,408
7,455
60,606
lNTERLATA
34,222
34,814
32,881
34 .779
33.174
32.364
32.350
32.893
267 ,4n
B.212
8.031
7,466
8,492
8.337
7 ,964
7.503
7.400
63 ,405
70
70
61
103
\1'
83
97
122
724
INTERSTATE
INTERNATIONAL
27 1,046
276,346
264,723
296,147
281,046
271,329
270,602
274, 423
2,205,662
2,780,2&4
2.802.683
2.695.078
3,032.143
2,868,4 26
2.755.2(;9
2,759,549
2,796.735
22,490,167
INTRALATA
59.525
66,956
59.092
6 1.404
57.223
57.975
52.417
52.812
467,404
INTERLATA
271 ,540
272.437
252.694
264,807
246.22 1
242.419
237.600
241 .868
2.029,586
63.35 1
61.461
57.033
61.788
60. 194
56.801
53.791
52.412
466,831
491
458
431
847
912
531
598
715
4,983
3,175,191
3,203.995
3,064,328
3,420,989
3,232,976
3,112,995
3, 103,955
3,144,5<42
Contract Totals:
MINUTES ",LOCAL
INTERSTATE
INTERNATIONAL
Contract Totals:
25,458,971
.
REVENUE
LOCAL
593.7 17.21
591.804.05
585.082.87
$96.235,96
$90,973.70
$88.474.15
$88.033.05
$89.406.66
$723,727.65
INTRALATA
521 .251.40
$23.769.37
$21 .005.11
$21 .777.99
$20.415.36
520.664.66
518.713.15
$19.G47.50
$166,64-4.54
INTERLATA
5109.350.63
$108.776.69
$100.633.29
$1 06.231 .95
598.183.09
597.027.85
594.541.25
597.117.04
$811,861.79
$37.916.15
536.801 .21
532.878.64
535.306.46
535.260.72
532.958.13
$31 .195.41
$30.113.85
$272,430.57
$590.31
5580.09
5603.18
51.098.19
51 .238.32
5676.80
5796.24
51 .049.20
$6,632.33
$262,825.70
$261,731.41
$240,203.09
$260.650.55
$246,071.19
$239,1101 .59
$233.279.10
$236.734.25
$1 ,981,296.88
INTERSTATE
INTERNATIONAL
Conmct Totals:
TI
G IL.
Run Date: 09/04/2009
Minnesota DOC
Page : 1 of 1
2009 Year To Date Summary For Contract
221 .291
225,443
216,833
244,883
231 .834
223.369
223.244
226.553
1,81 3,450
INTRALATA
7.251
7,988
7,482
7.890
7,583
7,549
7, 408
7,455
60,606
INTERLATA
34,222
34,8 14
32,881
34 ,779
33, 174
32,364
32,350
32.893
8,212
8,031
7,466
8,492
8,337
7,964
7,503
7.400
63,405
"
'03
"8
83
97
122
72'
LOCAL
INTERSTATE
INTERNATIONAL
267 ,4n
70
70
271,046
276,346
264,723
296,147
281 ,046
271,329
270,602
274,423
2,205,662
2.780.264
2.802.683
2.695,078
3.032,143
2.666,426
2,755.269
2.759,549
2,796,735
22,490,167
INTRALATA
59,525
66,956
59.092
61 ,404
57,223
57,975
52,417
52,B12
467,404
, INTERLATA
271,540
272,437
252,694
264,B07
246,221
242,419
237,600
241 ,868
2,029,586
63,351
61 ,461
57,033
61.788
60,194
56,80 1
53,791
52,412
466,831
",
' 58
847
912
531
598
715
4,983
3,175,191
3,203,995
3,420,989
3,232,976
3,1 I 2,995
3,103,955
3,144,542
Contnltt Totals:
'~.'
-
.'
.. -
i
MINUTES -,
. _ :
, LOCAL
INTERSTATE
INTERNATIONAL
Co nlracl Totals:
..
....
REVENUE
'"
3,064,328
25,458,971
.
'
LOCAL
$93,717.21
$91 ,804,05
585,082.87
596,235,96
590,973.70
588.474,15
588.033,05
589,406,66
$723,727.65
INTRALATA
521 ,251.40
523,769.37
52 1,005.11
521,177,99
520,415.36
520,664.66
518,7 13.15
519,047.50
$166,644.54
INTERLATA
$109.350.63
S108.776,69
S100,633.29
S106,231,95
S98,183.09
S97,027.85
594,541.25
S97,117.04
$811,861 .79
$37,916.15
$36,801 .21
532,878.64
$35,306.46
535,260.72
$32,958.13
$31 .195.41
S30,113.85
$272,430.57
5590.31
$580.09
$603.18
51 ,098.19
$1.238,32
5676.80
5796.2<1
$1.0<19.20
$6,632.33
$262,825.70
$261,731 .41
$240,203.09
$260,650.55
$246,071 .19
$ 239,801 .59
$ 233,279.10
$236,734.25
$1,981,296.88
INTERSTATE
INTERNATIONAL
Contract Totals:
I I
I
Minnesota DOC
L..
August 20 09
Check Summary Report
MN_DOC·MSOP Moose l ake
Steve Barrows
1111 Hig hway 73,
Moose l ake, MN 55767
Revenue
LOCAL
Commission
510.55
Collect Local
$5.17
Debit Local
21 ,637
$708.18
$347 .01
Totals :
1,921
21 ,708
5718.73
5352.18
17
93
$63.09
$30.91
143
1,144
5389.78
$190.99
160
1.237
5452.87
5221 .91
177
1,989
$988.47
$484.35
1,612
13,071
$4,452.74
$2,181 .84
1,789
15,060
$5,44 1.2 1
52,666.19
9
67
$95.18
$46.64
Debit LO
383
3,583
51 ,416.53
$694.10
Totals:
INTRALATA
1,914
392
3,650
51 ,511.71
$740.74
2
7
511.76
$5.76
2
7
$11 .76
S5.76
4,264
41 ,662
$8,136.28
$3,986.78
Collect Intrastate/lntralata
Debit Local
'Totals :
INTERLATA
Collect LO
Debit LO
INTERSTATE
Collect lO
INTERNATIONAL Debit LO
Totals:
'''++
Contract Totals :
Commission Eamed:
$3,986.78
I
I
•
L.
Minnesota DOC
August 2009
Check Summary Report
MSOP
Kris Bloom
1111 Hwy 73,
Moose Lake, MN 55767
Revenue
LOCAL
Debit Local
$478.78
Totals:
INTRALATA
Commission
1,294
Collect Intrastateflntralata
15,553
$234.60
5478.78
$234.60
55
481
$227.53
5111 .49
135
710
$241 .86
$1 18.51
190
. 1.191
$469.39
$230.00
243
2.501
51 ,304.23
$639.07
961
6,761
52 ,302.91
$1 ,128.43
1,204
9,262
$3,607 .14
$1,767.50
17
162
S211 .33
$103.55
Debit LO
243
2,046
$808.92
5396.37
Totals :
260
2,208
$1 ,020.25
$499.92
Debit lD
2
9
$11.34
$5.56
Totals:
2
9
$11.34
55.56
2,950
28,223
$5,586.90
$2,737.58
Debit Local
'Totals:
INTERLATA
Debit LD
Irotals:
INTERSTATE
INTERNATIDNA
Collect LD
Contract Totals:
Commission Earned:
$2,737.58
r":TI
, ~,
Minnesota DOC
L.
August 200 9
Check Summary Report
State of MN Dept. of Corrections
Finance Department
2305 Minnesota Blvd.,
St. Cloud , MN 56304-2424
Revenue
LOCAL
4,540
54.438
$7,261 .85
$3,558.31
Dablt Local
222,013
2,742,297
$82 ,144.81
$40,250.96
Totals:
226,553
2,796,735
589,406.66
$43,809.26
Collect Intrastatellntralata
2,014
23,672
$9,119.36
$4,468.49
Debit Local
5,441
29, 140
$9,928.14
$4,864.79
Totals:
INTRALATA
Collect Local
Commission
7,455
52 ,812
519,047.50
59,333.27
8,637
101,526
$49.261.52
52 4,138.14
24,256
140,342
$47 ,855.52
$23,449.20
32,893
241,868
$97 ,117.04
547,587.35
Collect LO
1,052
10,581
5 13,567.15
56,647.90
Debit LO
6,348
4 1,831
$16,546.70
$8,107.88
7,400
52,412
$30,113.85
$14 .755.79
13
139
$126.34
$61 .91
109
576
$922.86
$452.20
122
715
$1,049.20
$514.11
274,423
3,144,542
5236,734.25
5115,999.78
Debit LO
INTERSTATE
INTERNATIONAL
Debit LO
Totals:
Contra ct Totals:
Commission Earned:
5115,999.78
G
il
Minnesota DOC
IL..
A ugust 2009
Check Sum mary Report - Sites
MN_DOC~Fa~l ba ult
Correcti onal Fac ility
1101 Linden Lane
Faribault, MN 55021
Revenue
Commission
3
44
55.20
52.55
50,837
549.027
$18 ,809.69
$9,216.75
50,840
649,071
$18,8 14.89
$9,219.30
355
4,298
$1 ,523.74
5795.63
1,329
6,776
52.307.4 1
$1,130.63
1,684
11,074
$3,931.15
$1,926.26
Collect to
2,695
32,584
$15,579.32
$7,633.67
Debit LO
LOCAL
7, 874
40,715
513 ,865.09
$5,793.89
10,569
73,299
529,444 .4 1
51 4,427.76
252
2,583
$3,294.27
$1 .61 4.19
1,627
9 ,532
53,770.7 1
$1.847.65
1,879
12. 115
57,054.98
$3,461.84
14
59.54
$4.67
41
169
5268.36
5131 .50
42
183
5277.90
5136.17
Collect Local
Debit Local
LOCA L Totals :
INTRALATA
Collect Intrastatenntralata
Debit Local
INTRALATA Totals:
INTERLATA
INTER LATA TOlals :
INTERSTATE
Collect LO
Debit LO
INTERSTATE Totals :
,
INTERNATIONAL Collect lO
DebitLD
HERNATIO NAL Totals:
Site Totals:
65, 01 4
745,742
$59,5 33.33
Com mission Earn ed :
$29,171.33
$ 29,171 .33
r..:.-L..
~ I
Minnesota DOC
Aug ust 2009
Chec k Summary Report - Sites
MN_DOC-Lino Lakes Correctiona l Fa cility
7525 Fourth Avenue
linD Lakes, MN 55014
Revenue
Commission
2,364
29,117
$3,819.80
51 ,871 .70
54.084
676,790
$20,011.08
59,605.43
56,448
705,907
$23,830.88
511,677.13
Collect Intrastate/lntralata
'8
174
$76.62
$37.54
Debit local
52
376
$128.07
562.75
70
550
$204.69
5100.30
720
8.879
$4,201 .71
$2,058.84
1.708
10,502
$3,576.97
$1,752.72
2,428
19,381
57,778.68
$3,8 11.55
Collect LO
'87
1,984
$2,499.07
51 ,224.54
Debit LO
LOCAL
866
5,356
$2,118.24
$1 ,037.94
1,053
7.340
$4,617.31
$2,262.48
8
$13.44
$6.59
8
513.44
56.59
Collect Local
Debit Local
LOCAL Totals:
INTRALATA
INTRALATA Totals:
INTERLATA
Collect LO
Debit LO
lNTERLATA To tals:
INTERSTATE
INTERSTATE Totals:
INTERNATIONA
Debit LO
onERNATIONAL Totals:
Sita Totals;
60,000
733,186
$36,445.00
Commission Earned:
$17,858,05
$17,858.05
I I
I
Minnesota DOC
L.
August 2009
Check Summary Report - Sites
MN_DOC-Moose Lake Correctional Facility
1000 l ake Shore Drive
Moose Lake , MN 55767
Revenue
Commission
18
235
$29.75
$14.58
14,573
179,195
$5,392.01
$2,642.08
14,591
179,430
$5,421.76
$2,656.66
89
1,055
$404.15
$19a.03
330
1,820
$619.84
$303.72
419
2.875
$1 ,023.99
5501.76
Collect LO
1,418
16,788
S8,115.24
$3,976,47
Debit LO
4,441
23,930
$8,149.20
$3,993.11
5,859
40,718
$16.264.44
$7 ,969.58
Collect LO
174
1,862
52 ,344.48
$1,148.80
DebitLD
659
3,760
51 ,487.36
5728.81
833
5,622
$3,831 .84
$1 ,877.60
2
8
$' 1.04
$5.41
Debit LO
22
113
$168.42
S82.53
Totals :
24
121
$179.46
$87.94
Collect local
LOCAL
Debit Local
LOCAL Totals:
INTRALATA
Collect Intrastatenntralata
Debit Local
INTERLATA
INTERLATA
INTERSTATE
li T.. _,,_.
INTERSTATE Totals:
INTERNATIONA
~TERNAT10NAL
Collect LO
Sit a Totals:
21,726
228,766
$26,721.49
Commission Earnod:
$13,093.53
$13,093.53
(i
I I
Minnesota DOC
L..
I
August 2009
Check Summary Report - Sites
MN_DOC·Oak Park Heights Correctional
5329 Osgood Avenue North
Stillwater, MN 55082
Revenue
LOCAL
Collect Local
, Commission
1.175
$168.75
$82.69
8,179
99,708
53,026.23
$1,482.85
8,289
100,883
$3,194.98
$1 ,565.54
Collect Intrastate/lntralata
11
136
$50.68
S24.83
Debit Local
32
248
$84 .51
$41.41
43
384
$135.19
$66.24
Collect LD
144
1,778
$840.94
$412.06
Debit LD
320
2,831
$964.49
$472.60
464
4,609
$1,805.43
$884.66
23
225
5291.10
$ 142.64
427
3,768
51,489.77
$729.99
450
3,993
$1,780.87
$872 .63
Debit local
,
LOCAL Totals:
INTRALATA
INTRA LATA Totals:
INTERLATA
INTERLATA iTotals:
INTERSTATE
Collect LD
Slto Tota ls:
9,246
109,869
$6,916.47
Commiss ion Earned:
$3,389.07
$3,389.07
Minnespta DOC
I I
I
L.
August 2009
'Check Summary Report - Sites
MN_DOC-Red Wing Correctional Facility
1079 Hwy 292
Red Wing, MN 55066
Revenue
LOCAL
Collect Local
17,901
$514.30
5252.01
1,418
18,274
$560.95
$274.87
41
461
$182.93
S89.64
472
3,272
$1 ,114.42
$546.07
513
3,733
$1 .297.35
$635.70
36
416
$203.68
$99.BO
265
2,001
$681,70
5334.03
301
2,417
$885.38
$433.84
61
467
$184.64
$90.47
61
467
5184.64
S90.47
Collect Intrastatenntralata
Debit Local
INTRALATA Totals:
Collect LD
Debit LD
INTERLATA Totals:
INTERSTATE
Debit LO
INTERSTATE Totals:
522.86
1,390
LOCAL 'Totals:
INTERLATA
Commission
$46.65
Debit local
INTRALATA
I
10++
Site Totals:
2,293
24,891
$2,928.32
Commission Earned:
$1,434.88
$1,434.88
-II
( .J.L.
Minnesota DOC
August 2009
Check Summary Report - Sites
MN_DOC-Rush City Correctional Facility
7600 525th Street
Rush City, MN 55069
Commission
Revenue
LOCAL
Collect Local
$358.50 .
239
2,390
14,978
182,794
$5,541.86
52,7 15.51
15,217
185, 184
$5,900.36
$2,89 1.18
Collect Intrastate/lntralata
1,385
16,408
$6,288.04
$3,08 1.1 4
Debit Local
2,770
13,492
$4,594.32
$2,25 1. 22
4 ,155
29,900
$10,882.36
$5,332.36
689
7,73 1
$3,845.13
$ 1,884. 11
1,704
9,701
$3,303.86
$1,518.89
2,393
17,432
$7,1 48.99
$3,503.01
92
731
$ 1,013.99
$496.86
672
3,898
$ 1,54 1.67
$755.42
76.
4,629
$2,555.66
$ 1,252.27
INTERNATIONAL Debit LD
3
8
$ 13.44
$6.59
HERNATIONAL Totals :
3
8
$13.44
$6.59
Debit Local
INTRALATA
, JNTERLATA
, Collect LD
Debit LD
Debit LD
INTERSTATE 'Tot""
Site Totals:
22,532
237,153
$26,500.81
Commission Earned:
$175.67
$12,985.40
$12,985.40
I
I
•
L.
Minnesota DOC
August 2009
Check Summary Re'p ort - Sites
MN_DOC-Saint cloud Correctional Facility
2305 Minnesota Blvd SE
Saint Cloud, MN 56304
Revenue
LOCAL
Commission
$92.20
Collect Local
$45.18
8,366
98.681
$3,095.42
$1 ,516.76
8.424
99,365
$3,187.62
$1 ,561.93
51
565
$226.45
$110.95
314
2,237
$765.84
$375.26
365
2.802
$992.29
$486.22
1,983
22,103
$11 .032.69
$5,406.02
4.S88
28.685
$9,819.12
$4,811.37
6,57 1
50.788
$20,851.81
$10.217.39
Collect LD
150
1,381
$1 ,821 .59
$892.S8
Debit LD
527
3.79 1
$1 ,50S.59
$737.74
677
5,172
$3.327 .18
$1,630.32
25
139
$236.62
$115.94
25
139
$236.62
$11S.94
Debit Local
LOCAL Totals:
INTRA LATA
Collect Intrastate/lntralata
Debit Local
INTRA LATA ,I T'","".
INTERLATA
DebitLD
,
INTERLATA ITotals:
INTERSTATE
INTERSTATE Totals :
INTERNATIONA
Debit LD
HER NATIONAL Totals:
Site Totals:
16,062
158,266
$28,S95.52
Commission Earned:
$14,011.80
$14,01 1.80
I
I
•
L
Minnesota DOC
August 2009
Check Summary Report - Sites
MN_DOC-Shakopee Correctional Facility
1010 West Sixth Avenu e
Shakopee, MN 55379
Revenue
LOCAL
Commission
$944.35
Collect Local
5462.73
17, 152
197, 099
56,346.24
53,109.66
17,757
203,886
57 ,290.59
$3,572.39
Collect Intrastate/lntralata
56
476
5229.88
5112 .64
Debit Local
74
392
$133.51
$65.42
130
868
5363.39
$178.06
407
4,305
52,211 .15
$1 ,083.46
1,729
10,333
53,519,17
$1 ,724.39
2.136
14,638
55,730.32
$2,807.86
74
731
$942.89
$462.02
538
3,763
51,488.19
$729.2 1
612
4,494
52,43 1.08
$1 ,191.23
INTERNATIONAL Debit LO
9
51
$85.6 7
$4 1.98
~TERNATIONAL
9
51
$85.67
$41 .98
Debit Local
LOCAL Totals :
INTRALATA
INTERLATA
Collact LO
Debit LO
INTERLATA Totals:
Collect to
INTERSTATE
Debit LO
,
Totals:
S ilo Totals:
20,644
223,937
$15,901.05
Commis sio n Earned:
I
$7,791.51
$7,791.51
r':TI
\.oJ I L..
Minnesota DOC
August 2009
Check Summary Report - Sites
MN_DOC·Stillwater Correctional Facility
970 Pickett Street
Bayport, MN 55003
Revenue
Collect local
LOCAL
Commission
51 ,796.65
Debit Local
5880.36
52.454
$9,509.91
654.735
521 ,204.63
$10,390.27
7
85
$32.05
515.70
62
453
5154.30
$75.61
69
538
5186.35
$91.31
52'
6,716
53,116.68
5 1,527. 17
1,453
10.238
$3,487.44
$1 ,708.85
1.977
INTRALATA
$19,407.98
53,569
16.954
$6,604.12
$3.236.02
94
1,024
$1,282.66
$628.50
930
7,193
$2,844.26
$1 ,393.69
1,024
8,217
$4 ,126.92
52,022.19
10
117
$105.76
$51.82
8
88
$ 136.91
$67.09
18
LOCAL Totals:
641 ,102
205
$242.67
$118.91
Collect Intrastate/lntralata
Debit Local
INTRALATA ITotals :
INTERLATA
Collect LO
Debit LO
INTERSTATE
Collect LO
Debit LO
INTERSTATE Totals:
INTERNATIONAL Collect LO
Debit LO
HERNATIONAL Totals:
Site Totals:
56,657
680,649
$32,364.69
Commission Earned :
$15,858.70
$15,858.70
Minnesota DOC
Augus t 2009
Check Summary Report - Sites
MN_DOC-Togo Correctional Facility
62741 County Road 551
Togo, MN 55723
Revenue
INTRALATA
3
$1.02
$0.50
3
$1.02
$0.50
7
71
$37.33
$18.29
74
429
$146. 12
57 1.60
81
500
$183.45
$89.89
2
9
515.91
$7.80
22
110
$43.52
$21 .32
24
119
559.43
529.12
Debit Local
INTRALATA Totals:
INTERLATA
Collect LD
Debit LD
INTERLATA "To",. ·
INTERSTATE
Collect LD
Debit LD
INTERSTATE
Commission
I .
Site Totals:
106
622
$243.90
Commission Earn ed:
$119.51
$119.51
..
I I
I
Minnesota DOC
L.
August 2009
Check Summary Report - Sites
MN_DOC-Willow River C1P
86032 County Highway 61
Willow River, MN 55795
Revenue
Collect Intrastate/lntralata
INTRALATA
I
$4.82
71
$24.90
$12.20
6
85
$29.72
514 .56
14
155
577.65
$38.05
100
977
5342.36
$167.76
114
1,132
$420.01
$205.80
4
51
$61.19
$29.98
19
193
572 .75
$35.65
23
244
5133.94
$65.63
Collect LO
OebitlD
INTERLATA 'Totals:
INTERSTATE
$2.36
5
Debit Local
INTRA LATA 'Totals:
INTERLATA
Commission
Collect LO
Debit LO
INTERSTATE Totals:
Sile Totals:
143
1,461
$583,67
Commission Earned:
S286.00
$286.00
I I
IL.
Global T, rUnk
...... ........ a.
Minnesota DOC
August 2009
Monthly Commission Payment Summary
7126109 to 8/25109
260' C.mtron St
MobIl" AL 36607
State of MN Dept. of Corrections (ZZMNDOC)
Rovenuo
Sito
Commission Paymont
MN_DOC-Faribault Correctional Facility
S59.533.33
529.171.33
MN_DOC-Uno lakes Correctional Facility
536,445.00
$17 ,858.05
MN_DOC-Moose lake Correctional Facility
$26,721.49
$13,093.53
MN_DOC-Oak Park Heights Correctional
$6,916.47
53,389.07
MN_DOC-Red VVing Correctional Facility
$2,928.32
$1 ,434 .88
MN_DOC-Rush City Correctional Facility
526,500.81
$12.985.40
MN_DOC-Saint Cloud Correctional Facility
$28,595.52
$14,011.60
MN_DOC-Shakopee Correctional Facility
$15,901 .05
$7 ,791 .51
MN_ DOC-Stillwater Correctional Facility
$32,364.69
$15,858.70
MN_DOC-Togo Correctional Facility
5243.90
$119.51
MN_DOC-VVil1ow River CIP
S583.67
5286.00
S236.734.25
S 115.999.78
Contract Totals:
U'",U. . ' L .. " ' "
If you havo any questions. pleaso contact Lisa Ferguson at (251) 338-8859 OXt. 5224 or Iforguson@gtl.net.
Global TerUnk Corporation
2609 Cameron Street
Mobile, Alabama 36607
Tel. 2514794500
Tel. 800489 4500
Fax 251 375 2049
Web http://www.globaltellink.com
RECORD I NG D I SeLAI MER
company and Premise Provider agree and stipulate that Company has no
responsibility to advise Premise Provider with respect to any applicable law,
regula~ion,
or
gUideline that may govern or control telephone call recordation or monitoring by Premise
Provider, or compliance therewith. Premise Provider has its own legal counsel to advise it
concerning any and all such applicable law, regulation, or guideline, and compliance
therewith. Company disclaims any responsibility to provide, and in fact has not provided,
Premise Provider any legal advice concerning such applicable law, regulation, or guideline,
or compliance therewith. Premise 'Provider agrees to indemnify, defend, and hold Company
harmless from any liability, claims, suits, proceedings, damages, costs, and expenses
(including attorney's fees) relating to any claims made against Company by any person
arising out of failure of Premise Provider to comply with such applicable law, regulation or
guideline.
Premise Provider and Company also agree and acknowledge that all call detail
records (CDRs) and call recordings contained in the inmate telephone system equipment
provided by Company to Premise Provider are the exclusive property of the Premise
Provider for the term of this Agreement and 'any resulting extensions of this Agreement.
ATTEST:
By:
Its:
Control #: _ _ _ __
Inmate Telephone Service Agreement
Global TerLink Corporation
2609 Cameron Street
Mobile, Alabama 36607
Tel. 251 4794500
Tel. 800 489 4500
Fax 2513752049
Web http:/twww.globa!tellink.com
LETTER OF AGENCY
DATE: _ _ _ _ _ _ __
TO WHOM IT MAY CONCERN:
WE HAVE ENTERED INTO AN AGREEMENT WITH GLOBAL TEL uLlNK, CORP., PRIVATE PAY
PHONE VENDOR, TO ACT AS OUR COMMUNICATIONS REPRESENTATIVE WITH:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ (LOCAL EXCHANGE CARRIER)
FOR OUR TELECOMMUNICATIONS SERVICE LOCATED AT (EXACT ADDRESS(ES) OF JAIL
FACILlTY(IES) :
UNDER THE TERMS OF THIS AGREEMENT AND BY THIS LEITER, WE DO HEREBY
AUTHORIZE GLOBAL TEL-"LlNK, CORP. TO DO THE FOLLOWING WHEN REQUIRED
FORGLOBAL TEL *.LINK TO FULFILL ITS OBLIGATIONS UNDERS ITS AGREEMENT TO
PROVI DE SERVICE:
(X) REQUEST DISCONNECTION OF EXISTING COINIINMATE TELEPHONES
(X) I NSTALL PHON ES ON THE I R OWN BEHALF
THIS AUTHORIZATION DOES NOT PRECLUDE OUR ABILITY TO ACT IN OUR OWN BEHALF
WHEN WE DEEM NECESSARY.
AUTHORIZED SIGNATURE
PRINTED NAME
TITLE
BUSINESS TELEPHONE
Control #: _ _ _ __
Inmate Telephone Service Agreement
LazerWeb Training Outline
Instructional Techniques and Training Aids
GTL offers on-site and web-based training sessions to assist users in learning how to use the
LazerWeb application. GTL incorporates live system demonstrations and hands-on activities to
familiarize users with the system. GTL provides a comprehensive User Manual as a reference for
system users.
Basic Training Outline
Part 1 Basic Features (Approximately 15 minutes)
During Part 1. users will learn how to access and exit the LazerWeb system. use the Main Menu to
navigate LazerWeb. and download the LazerWeb User Manual.
Topics include:
•
How to Access and Exit the System
•
Navigating LazerWeb using the Main Menu
•
Downloading the LazerWeb User Manual
Part 2 Call Detail Reporting Features (Approximately 30 minutes)
During Part 2. users will review the call detail report. which is the default report type most frequently
used. Within the call detail report. users will learn how to retrieve detailed call information regarding
both complete calls with recordings and incomplete call attempts. Additionally. within this report.
users will learn how to use filters to locate calls by destination number, date and time of the call. and
length of call.
Other report types covered during this session include frequency reports by origination and
destination. hot alert lists by destination, call traffic analysis, origination number, and three-way call
attempt reports. Users will learn how to generate each of these reports and understand the report
data.
Topics include:
•
Call Detail Report
•
Call Filters
•
Audit Log Report
•
Frequency Report by Destination
•
Frequency report by Origination
•
Call Traffic Analysis
INTEGRITY
INNOVATION
RESPONSIVENESS
ACCOUNTABILITY
Part 3 Recording and Monitoring (Approximately 2 Hours)
Topics include investigative information gathering from the inmate telephone system data and live
monitoring features. This portion of the training, along with the training on the system's reporting
features, will provide the elements required for a complete investigation. This component will
completely describe the system's investigative tools and operations-call monitoring capability,
establishing a "hot" or "alarmed" telephone number database, remote call out notification alarming
and monitoring, and the interpretation of investigative reports. Investigation coverage also will
describe facility-based investigations as well as central statewide investigations.
Topics include:
•
•
•
•
•
•
•
•
•
How to Retrieve Call Recordings using the Call Detail Report
How to Copy Call Recordings using the Call Detail Report
Overview of the Call Monitoring Screen
How to Monitor Live Calls from the Workstation
How to Monitor Live Calls from a Direct Dialed Telephone Number
How to Set Up a Hot Alert for a Destination Number
How to Set Up a Hot Alert for an Account [PIN]
How to Interpret the Hot Alert List-Destination Report
How to Interpret the Hot Alert List-PIN Report
Part 4 Reporting System Issues to Technical Support (Approximately 15 minutes)
This component will describe the problem reporting and resolution path, and access to the GTL
Technical Support.
Topics include:
•
•
•
How to Report a Problem to Technical Support
Technical Support Procedures for Call Handling and Resolution
GTL Technical Support Contact Information
INTEGRITY
INNOVATION
RESPONSIVENESS
ACCOUNTABILITY
1.
To access recorded calls, click the REPORTS button from the main menu. The CALL SEARCH Screen appears.
2.
Select a Faclilty. Click the CHOOSe button.
3.
4.
Select the facUlty from which you wish to view call records and click CHOOSE again.
Select the SHOW FILTERS button. An additional menu will appear. Use filters to limit search results.
1
5.
I
6.
1
Select a start date and end dale If necessary.
Apply filters to narrow the search with one or more of the foHowing criteria: Destination Number; PIN, First Name, Last
Name, or Alias (If applicable); Recorded Calls; Locked Calls, etc.
7.
8.
Click SEARCH button once all filter infonnalion is entered. The SHOW FILTERS button changes to HIDE FILTERS button
providing the option of hiding the filters screen.
The CALL DEl AIL RECORD screen appears. Once the search is complete, a table appe~rs showing the specific
information for each call record found based on the filter applied.
TAGGING A RECORDED CALL
SAVING A REPORT
1.
2.
3.
4.
5.
Run the selected report on the Call Search screen with
any necessary filters applied.
Once the report compietes, click the FilE button. The
Select Report Dialog is displayed.
Select the desired format for the report (Text or Excel).
Then click the SAVE AS button.
The File Download Is displayed. On the File Download
dialog, click SAVE.
Select where the file will be saved. Enter a name for the
file and click SAVE.
1.
2.
3.
4.
5.
To add notes to a recorded conversation, click on the
Tag Management [TMJ Icon.
When the Tag Management Window opens, click the
NEW button. This creates a tag management entry.
Double·click on locatlon,to enter IJ)e cursor position,
from the lPlayer, In the s;l{ne ti~:mU'l:ss fonnal.
Double·click on 'Commenf to enter notes regarding
tag. Click out of the comment text box but still In the
TM window.
Click the DONE button to save modifications.
(
(
,
{
/
,
I
I
DESTINATION ALERTS
1.
2.
3.
PIN ALERTS
Click the PHONE LIST button from the Main Menu on
the left side of the screen.
Click the ADD NEW button. The Phone Number
Details screen appears.
In the field mal1c::ed "Alert Groupn, select NEW from
down list.
EDIT button.
Alert Group name in the field.
GROUP MANAGEMENT screen
alert number, check the
~~~~~~~~ t~~
~
SUBMIT button
PHONE NUMBER
~m[:~: 1~;;~\~l!Ht;N~'PE"AILS button.
1.
Click the ACCOUNTS buttofl from the Malv Menu on
the left side of the screen.
2. Click the SHOW FlLTERS button. Locate tfie Inmate
by PIN, FirSt Name. orl!ait Name.
3. Click the SEAR,GH blrtton.
4. Click on ttle unctel1ln~ PIN to view the Detailed
Account Page.
5. In the field marked Alert Group, sele~ NEW from the
drop down list.
6. Click the EDIT button. Ehterttie !tew Alert Group
name in the field.
7. Click OK. The ALERT GR0UF! MANAGEMENT screen
appears as shown below.
S. Enter up to 3 contact numbers [1,xxx,xxx,xxxxl.
9. To assign a pager as an alert number, check the
pager box next to that number.
10. Once all numbers are added, click the SUBMIT
button.
11. Click the UPDATE PIN button.
{
r. ,
I, ,
.'
3.
4.
5.
6.
7.
Click REPORTS from the main menu.
Pertonn a call search to locate records to be
copied.
Select calls to be copied by clicking in the
checkbox next to each call recording (first
column).
Click the COPY FILE(S) button located at the
top right comer of screen.
The EXPLORER USER PROMPT screen will
appear. Enter a description (a case #) or
reason for copying in the prompt field. Click
the OK button.
The BROWSE FOR FOLDER window will
appear. You may want to create a specific
folder for the call recordings. After selecting a
location, click the OK button. LazerWeb will
begin the process of copying the selected
flies.
Click the OK button to copy the lPlayer
application when prompted.
1.Insert a CD·R Into the CD·ROM. The Roxlo
Application should auto-execute. If It does not,
double-click the Roxlo Icon on the desktop or go
to START ~ ALl, P.ROGi1AMS ~ ROXIO ~
PROJECTS ~ DAlAo
2. Click on 'Data Disc'.
3. Click on 'Add Data'.
4. Click on 'Add Flies' If pulling files from multiple
folders or areas. Click 'Add Folder' if copying the
entire folder.
5. Select folder where the ActlveLplayer and calls are
located.
6. Double·cllck on each call. If all flies In a folder are
to be copied to a CD, hit the 'etM' key + A to
highlight all flies In the folder.
7. The flies will display In the Roxlo Creator DE
window. Be sure the 'Actlvel:.Player.exe' file is
also listed.
8. Click the red cIrcle button In the lower right corner
of the window.
9. Upon successful creation , click the DONE button.
,
•
I
(
"
(
)
~
,•
/
.
I
)
I,
1. Place the CD In the computer's CD Drive.
2. Click the MY COMPUTER button on the desktop.
3. Select the CD drive letter.
4. Double-click the ActivelPlayer.exe file.
5. The lazerPlayer will appear. Select the OPEN
button (folder Icon).
6. The 0peIJ dialog box appears, listing the copied
~I •.
1..Il!g~lIght Ibe cell and click the OPEN button. The
caO YilIFstart ~laY!ng.
I
1. Copy calls and LP.I~yer 10 hard 6~ve first
2. Open the lPlayer program.
3. Click Ihe OPEN button (fol6er Icon).
4. Doubl ..cllck the ·fll~.
5. The file will load a~d begin to play. Pres•.lh,·stop
button (middle botton located under· P.lay
Conlrol.).
6. Click Ihe SAVE button (flo]!py disk Icon).
7. The SAVE AS dialog box appe@rs. · ' .
.
8. Make sure the 'WAV' file fpr$jt option Is selected
In the 'Save As' type field. Glick the S!,-IIE button.
Training Department
Email: tralnlng@gtl.net
TRD9lZWTSr9-1
-'-
(
l
MAIN MENU BUTTONS
WELCOME
VIEW MESSAGES
UPCOMING FEATURES
'HOW TO' TIPS
LOGOUT
ALLOWS LOGOUT OF LAZERWEB
REPORTS
VIEW DETAILED CALL INFORMATION
ACCESS VARIOUS REPORTS
LISTEN TO RECORDED CALLS
BURN RECORDED CALLS TO A CD
MONITORING
LISTEN TO CALLS IN REAL - TIME
ACCOUNTS
ADD INMATE PINS
ACTIVATE, DEACTIVATE, AND SUSPEND
INMATE ACCOUNTS
SET UP HOT NUMBER ALERT - PIN
MAIN MENU BUTTONS CONT' D
USER
ADD AND DEACTIVATE USERS
CHANGE/RESET USER PASSWORDS
MODIFY USER PERMISSIONS
PHONE LIST
BlOcKiuNBLOCK TELEPHONE NUMBERS
SET UP DESTINATION ALERTS
MANUAUDOWNLOAD MANUAL
VIEW INSTRUCTIONAL MANUAL
DOWNLOAD INSTRUCTIONAl MANUAL
CONTACT INFORMATION
CONTACT TECHNICAl SUPPORT TO
REPORT ISSUES.
TELEPHONE: 1.877.856.3184
EMAIL: p_support@gtl.net
WHEN REPORTING AN ISSUE:
PROVIDE DETAILS
BE SPECIFIC
RETAIN TICKET
10.", ••••
" :-;n.:' '1.1
#
FOR REFERENCE
"
ACORD,..
DATE(~D~YYYY)
CERTIFICAT~ OF LI~BI~..r¥,'NSU~~~
..., 02 1'8,. 2009 .
'"
Inns CERTIFICATE IS ISSVED AS A MATl'ER OF INFORMATION ONLY
PRODIlCIR R1Sk '
Aon •
SerV1ces Sout h , Inc.
Atlanta GA office
'565 piedmont Rd NE,Blg1,#700
,tlanta GA 30305 USA
AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. TBIS
CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE
COVERAGE AFFORDED BY THE POLICIES BELOW.
INSURERS AFFORDING COVERAGE
PAX- (847) 953-5390
I'BONB.(866) 283-7122
'
NAlC#
IKSU1U!Jl A:.
GTEL Holdings, Inc.
107 St. Francis street
33rd Floor
Mobile AL 36602 USA
Federal Insurance company
20281
INSUREl\. D;
INSUJUID
pacific Indemnity Co
20346
1NSUlU!RC:
lNSUItEJl E:
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mEPOUCIES Of INSURANCEUSTED BELOW HAVE BEEN ISSUED TO 'IHE INSURED NAMED ABOVE FOR 'IHEPOUCY PERIOD INDICATED. NOTWITBSTANDING
ANY REQUlREMENT. TERM OR CONDmON Of ANY CONlRACTOR O1'HERDOCUMENTWllH RESPECTTO WHICH nus CEIlTlflCATB MAY BE ISSUED OR MAY
PERTAIN. mE INSUJtANCE AfFORDED BY 'IHE POUClES DESCRIBED HEREIN IS SU8JECI" TO AlL 1HB TERMS, EXCLUSIONS AND CONDmONS Of SUCH POUClES.
AGGREGATBLIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
UMITS SHOWN ARE /IS REQUESTED
INSIt
POUCY
POUCY IIXPlRAlIOI'l
POUCY NllMBIR
1YPB OP INSt/IW'fCit
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(08) 7353-38-39
09/01/08
09/01/09
COMBINED SINOLB LIMIT
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$1,000,000
(Ea-*"t)
BODn.y lNJUJly
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(Pcrpasoa)
(per a:doIaIt)
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PREMISBS
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PERSONAL" ADV INJURY
CLAIMS MADS
~ POUCY
$1,000,000
S2,OOO,OOO
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COMMSRCL\L OI!NERALLL\IIILITY
$1,000,000
$1,000,000
OENEMLAOOREGATS
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$100,00(1
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DESCIUPTION OFOPERAllONSILOCA1l0NSlVEHICLI!SIEXCLUSI0NS ADDED BY ENDORSEMBNTlSPl!aAL PROVISIONS
' ~AN€ELLATION
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FOR BID PURPOSES ONLY
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'
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SHOuiD ANY OI'THE ABOVE DESClUBED POUQES DB CANCBU.ED BBFORE THE BXPlRAllON
DATB 11IElU!OI', THE lSSUlNG INStlREIl WILL BNDSAVOIl TO MAlL
30 DAYS WJUTTEN NO'IlCl! TO THE CERTIFICATS HOLDER NAMBD TO THE Ll!PT.
Bur FAD..UJCB TO DO SO SHALL IMPOSE NO OBUGAllON Oil UABILITY
01' ANY KIND UPON11IB lNSU1IER. mAGENTS Oil RBl'RESI!N1'A1'IVBS.
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zerPh
The Next Generation of
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p.E:Aitllt·~~~~i~~ r;~7.~::.;;;:~2~::~·.~~" ;:·:f:'=.~-::-·'.~ -~~ '\ ~' ',;S' •.~~*£~.:~~~~~~~~~~-:;;~~_. _ ... ,.
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lazerPhone, the most advonced inmate
telecommunications system on the market.
is the premier product o f Global Tel· link.'....
Gn is a leading provider of reliable inmate
telephone systems fealuting powerful
investigative a nd odministrative capobifities.
lazerPhone is currentty installed in more
than 25 State Departments of Cooections
and over 32510rger county and regional
}ails across the United States,
.&tuto-enrollment
Q.utomoted PIN Set Up
I\utomoted Trouble TICkets
310Metrfc Features:
Fingerprint
Audlo/VIdeo
:011 Allow lists
:011 Blocking
:011 Monitoring
:011 Velocity
Correctional Facilities' Most Powerful
Solution
Combined with state-of-the-art digital voice
recording, lozerPhone gives correctional
facilities the most comprehensive. easy-tooperate system available.
.
:ustom Reports
O
eblt Functions
"lot Number Alert
iot PIN Alert
-lot Stations Alert
(wicKili
~ulti-UnguQI
Voice
'rompts
I
lazerPhone is based on the easy-Io·use
Microsoft Windows ® platform. This centralized. integrated telephone system can
incorporate digital recording with sophisticated processing features to give you
complete inmate call control.
Ilo Shutdown Requlr~
:>fficer Check-In
The Industry Standard In Customer Service
Designed by Gil's engineers specifically for
cooectional institutions, lozerPhone offers
unique features that increase productivity.
Because we design the hardware and
software, GTL is able to customize each
system to conform to your exact specifications. And since we install and service every
component we sell. GTL gets you up and
running quickly and efflCienlly!
Real TIme. Real Control
With its on-line, real-lime capability.
l ozerPhone gives you unprecedented
power to monitor. block.. and terminate
calls when necessary. lazerPhone reduces
inmate fraud. prevents witness intimidation,
thwarts escape attempts, and can even
save lives - all with the click. of a bullon.
Call Blocldng On The spot Authority
lazerPhone gives you the control to bloclc
colts instantly from your on-site wori::station
by time/day. PIN (Pef50nalldentificalion
Number). and origination or destination
number. You ore the ultimate a uthority.
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Detailed Reports Mean Enhanced Security
A record of every col! made using
lozerPhone is permanently logged into th'
lazerPhone database. Calls can be searl. j
according to inmate telephone location.
origination or destination phone number.
inmate's PIN. dole. time and duration of cal/.
call type, rale type and/or start and end
codes.
The lazerPhone system can instantly display
and print a wide range of standord and
customized reports for further analysis and
investigation. Armed with these vital statistics.
investigators con detect irregularities and Slap
trouble before it storts.
Instanl Access to the Information You Need
The Notes fealure lets you attach notes to call
records. pin numbers. and/or destination
numbers. Create notes containing case
numbers. inmates' names. or comments reloled to certain cases. then search and retrieve
calls specifica lly according to your notes. The
notes can then be saved and used in other
programs such as MS Word. WordPerfect.
Excel. dBase, and morel
PIN Management - The Key to Control
lazerPhone can provide 4 to IS alQit PINs lUI
each inmate thaI can be quickly and easiy
disabled or updated from your workstation.
PINs may be assigned by your personnel or
generated by the lazerPhone system.
lazerPhone also provides Automaled PIN
Sel-Up. eliminating the time-consuming task. of
managing PINs. Regardless of the melhod used
to assign PINs. you have tota l control of inmale
names and PINs through your workstation.
Join Forces to Fight Crime with
LazerPhone's Networking Capabilities
At your cflSCretion. shore information with Iovv
enfOl'cement officials in the next bUiding, on
the other side o f town. 01' across the country
with lazerPhone's sophistica ted networldng
copobiities.
GTL con help you set up a l ocal Area NetwoOc
(LAN) to connect your fociity's depcrtments to
the lozerPhone nel\.vork.. We can also assist in
establishing a Wide Area Netwclf1( (WAN)
statewide with a central command center.
HITY INNOVATION
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Your system can also be conrlgured 10 allow outside agencies 10 access caUrecords
IlYough cflfect cflCl up. lazerPhone's design makes information access simpleno olSl\Jplions to system operations!
Biometrics
GTl. is lhe frst and only inmale telephone provider 1 incorporate time-tested fingerprint technology
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into its verification process with its lazerPrinfM lechnology. GTl also offers lazefSpy''' Digital Pinhole
Comera and l ozefSpeok"" Open Microphone, Ihus combining the power of biometrics with its fealure
rich lazerPhone System.
Monitoring and Alerts - Local and Remote Equal Real-Time Comel
The lazerPhone system provides on-screen, visual display of on call octivity os it occurs. Calls can be
monitored and cflSconnected ......n~e in progress from the system workstation or remolety by telephones.
Correctional personnel con be notified immediately if on inmate attempls 10 place a call to a restJicted
,ber.
AdvancePay®
GTl. offers famifle5 of inmates multiple opportunities to set up prepaid caffing accounts. In focI, our service
automaticalty a nnounces toll-free numbers to reach a Jive operator or customers can take advantage of
our completely automated system that accepts VISa or MasterCard. These easily established and simple to
use prepaid accounts drive more revenue to your facility and ore user-friendly for both inmates and their
loved ones.
Hassle-Free Administration with Debit Calling
Facilities using lazerPhone's PIN system may select the Debit Mode option. allowing money to be deposited
erectty into on account from ......nich coD costs can be deducted. AlIlazerPhone functions ore available in
debit mode. including the collect caU option and AdvancePoy.
Automated Rote Quotes for Convenient Cost Contro l
lozerPhone allo......-s the called porty fo hear the cost of the call prior to accepting the charges reducing
unwonted charges.
Protect Your Personnel With Officer Ch eck-In
For additional protection of correctional officers. lazerPhone can function as a time clock allov.-ing OfflCef5
to "check-in" ......nile making rounds by entering a code at any inmate phone in the radly. The date. time
ond location of each office's check-in is recorded and stored 10f" later review by the administrator.
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The Ultimate in Authority
LazerPhone digitally records all conversations. except those flagged as confidential and stores them - without tapes!
Safeguard Evidence - Security Envelope
LazerPhone recorded calls can be easily
transferred to a portable medium for use
as evidence. To protect against possible
legal challenges. the date and time of
each recording as well as the telephone
numbers involved are automatica lly
encrypted into each call record and
then enclosed in a tomper-proof
electronic Security Envelope.
The integrity of the Security Envelope is
verified prior to each call playback
to ensure evidence Quthenticity.
To find out how you can toke control
of your inmate phone system, call
Global Tenink'....· for a free personal
demonstration of LozerPhone .
The Next Generation of
Correctiona l T
elecommunications.
For Technical Support or Sales
and Market ing Call:
Telephone (25 1) 479-4500
Toll Free (600) 469-4500
Fox (251) 375-2049
e GklCOl le l"UnI:-2C(I7
The cenle"IS of 1!\is crocn .... e 01l>l lt1e aUOO:>CIle<llale'Pno.-.e
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ana WlndoW$ Nl~ Ole feg~!erea 1!0d" mQI\a 01 MicrosOI!
Corpe,ol",,,. Specifoeo!kms subjecl 10 Cha"QC! wilnoul nolic".
Prtnled 6/07 .
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Personalized Training and
Around-the-Cloc k Support
The simple on-line user interface of
LozerPhone will already be familiar to
most correctional personnel because it is
based on the Microsoft Windows@ p latform . In addition, GTL's comprehensive
on-site training teaches you the necessary
skills to utilize the system confidenlly and
effectively. Friendly customer service and
technical support are available 24 hours
a day, seven days a week.
Access Critical Information Instantly
When equipped with the optional Billing
Name & Address (BNAJ feature,
LazerPhone will display the name and
address of the called party . GTL's unique
call validation process captures the
billing name and address for each
number called - listed or unlisted - and
displays the information within the
LazerPhone database. Critical information is then instantly available .
Endless Expansion Possibilities
La zerPhone can be configured 10
provide service to any number of lines
and phone sta tions. As your facility
grows, lazerPhone will grow with you .
Tf
G iL.
Global Tel*Link'M
2609 Cameron Street · Mobile, AL 36607
................ gtl.net
GLOBAL TEL*LlNK'S
Pricing Proposal To
STATE OF MINNESOTA
REQUEST FOR PROPOSAL
Offender/Client Telephone Calling System
For the Department of Corrections and the Department of Human Resources
October 23, 2009
Submitted by:
Global Tel'Unk
2609 Cameron Street
Contact:
William (Skip) Smith, Account Executive
Telephone: (816) 351-3511
Email: William.Smith@gU.net
C 2009 Global Tel·link - Pricing Proposal
Mobile, Alabama 36607
Contact:
Rae Pearson, RFP Director
Telephone: (317) 558-3151
Toll Free Phone: (800) 941-1068
Toll Free Fax: (800) 941-1062
Email: rpearson@gU.net
State of Minnesota
Offender/Client Telephone Calling System Pricing Proposal
October 23. 2009
TABLE OF CONTENTS
~ Section •
Subsection
Cover Page
Title
~ Table of Contents
~ Pricing Proposal
• Section 6
• Section 7
Page
2
3
4
11
2
©2009 Global Tel*Link - Pricing Proposal
State of Minnesota
Offender/Client Telephone Calling System Pricing Proposal
October 23, 2009
PRICING PROPOSAL
3
©2009 Global Tel-Link - Pricing Proposal
State of Minnesota
Offender/Client Telephone Calling System Pricing Proposal
October 23, 2009
GT:f
IL
SECTION 6
Commission Structure
6.0
(M) COMMISSION STRUCTURE
Describe the commission structure proposed. List all fees, taxes and/or other expenses (including
dollar value or percentage) which will be charged along with who will be charged these expenses
as part of this service. This includes charges for the person(s) accepting a collect call, the
person(s) making a call, etc. Only State and/or Federal fees and taxes will be allowed to be
charged by law.
Commission must be based on gross call cost, not the net after expenses and un collectibles. The
responder may propose one commission rate for local calls and another for long distance. For the
purpose of comparison and cost evaluation only, figure your commission rate(s) based on the
following sample rates. Responders may propose alternate rate schedules as options and shall
include a commission rate sheet in their response.
Postalized rates all times of day:
Type of Can
Debit
Collect
Rate - 1111 minute
Rate - each add'i minute
$0.05
$1.05
$3.00
$0.13
$0.13
$0.23
$3.00
$0.23
$3.95
$0.89
$0.89
ATT FCC Tariff
DOC/DHS facilities Identified In thiS RFP are bill @ $.034 per mmute
Surcharge
Local- per call
$050
$0.32
Intra LATA - Intrastate
$0.32
Inter LATA - Intrastate
Interstate
$0.32
International·
* International calls onglnatmg from
based on the terminating country.
..
-
...
GTl Response: Read, understand, and will comply. GTL has provided four different rate
and commission options for the State of Minnesota at the end of Section 6. GTL has provided a
variety of options to help the State of Minnesota select the option which best fits the needs of all
constituents including the inmates, their friends and family members and the State of
Minnesota.
GTL would like to highlight Option #4 which contains a postalized, flat rate option. A postalized,
flat rate option provides multiple benefits including:
~ Simplified budgeting for inmates and their family and friends
~ Inmate movement from facility to facility doesn't create rate 'inequities"
~ Eliminates the increasing practice of local call forwarding arbitrage.
~ Industry trends suggest more customers are gravitating toward postalized rate plans
~ Similar in structure to wireless industry plans - P a minute is a minute"
~ Uses today's existing rate applied to a 15 minute call. Call duration was set by the DOC.
Included in all four of GTL's offers:
~
As compared to your current commission levels of $1,573,000, we have provided
options which increase total annual commissions at least 20%; up to 65%
~ Upfront payment of 85% of estimated annual commissions with true up at end of each
year
4
©2009 Global Tel*Unk - Pricing Proposal
State of Minnesota
Offender/Client Telephone Calling System Pricing Proposal
October 23. 2009
);>
GTL estimates the upfront commission will be greater than your total annual
commissions today
Lastly. GTL is prepared to offer any combination of rate and commission packages based on
the following objectives:
);>
Targeted annual commission for the State of Minnesota
);>
Targeted end user rates for both the inmates and their friends and family members.
6.0.1
(M) Monthly payments and audit reports must be broken down by facility and reports are
to include type of call, revenue and commission by phone. Vendors to include sample
commission reports and audit trail in their response.
GTL Response: Read. understand. and will comply.
6.0.1.1 (M) uPremium Commissions" (see Section 7) shall be listed separately on each
facility invoice.
GTL Response: Read, understand, and will comply.
6.0.2
(M) Toll fraud. bad debit, uncollectibles, equipment costs, Local Exchange Carrier (LEC)
access, LEC or carrier long distance usage, maintenance or any costs of running the
system are the responsibility of the Contract Vendor and may not be subtracted from the
revenues paid to the State.
GTL Response: Read, understand, and will comply.
6.0.3
( M) Commissions must be paid within 45 days from the end of the month covered. The
State will assess a 1-1/2 percent per month penalty to late commission payments.
GTL Response: Read, understand, and will comply.
6.0.3.1 (D) Commissions should be paid within 30 days of the month covered.
GTL Response: Read, understand, and will comply. As noted below, GTL will pay 85% of the
estimated annual commissions, which GTL estimates will be greater than your annual
commissions today, within 30 days of the beginning of each contract year. GTL will true up the
difference between the actual annual commissions and the upfront payment within 30 days of
the end of the annual contract anniversary.
6.0.3.2 (D) Commissions should be paid by electronic transfer.
GTl Response: Read, understand, and will comply. All commission payments from GTL
will be paid \lia electronic transfer.
6.0.4
(I) The commission structure should be based on the revenue from the Department of
Corrections' and Department of Human Services facilities. If additional governmental
5
©l009 Global Tel"Unk - Pricing Proposal
State of Minnesota
Offender/Client Telephone Calling System Pricing Proposal
October 23, 2009
GTr
'. L
facilities are added under the resulting Contract increasing the revenue base of the
Contract, the rate of commission will increase in proportion 1 percent commission for
every 10 percent revenue increase. This additional commission will be remitted to the
appropriate facility/agency.
GTL Rate and Commission Offers for State of Minnesota
GTL Rate and Commission Option #1 - RFP Specified Rates
Type of Call
Collect
Debit
st
Surcharge
Rate-1
minute
Rate-each
add'i minute
Local- per call
$0.50
--
$1.05
$0.05
Intra LATAIntrastate
$0.32
$3.00
$0.13
$0.13
Inter LATAIntrastate
$0.32
$3.00
$0.23
$0.23
Interstate
$0.32
$3.95
$0.89
$0.89
A TT FCC Tariff
International*
GTl Option #1 Commission
Offer
Estimated Annual Commission
$2,112,000
Annual Upfront Commlssion*
$1,795,000
61.50%
Option #1 estimated annual commission represents a 37% increase in annual commissions
to the State of Minnesota compared to the current contract.
*The annual upfront is calculated at 85% of the estimated annual commissions for the coming year
*At end of each contract year, GTl will true up the difference between the actual annual commissions
and the upfront payment.
6
©2009 Global Tel*Link - Pricing Proposal
State of Minnesota
Offender/Client Telephone Calling System Pricing Proposal
October 23. 2009
,
G
~r
;'~'>L
GTL Rate and Commission Option #2 - Current Rates
Type ofeall
Debit
Collect
Rate _1 st
Rate-each
Surcharge
add'i minute
minute
Local- per call
$0.35
$1.00
$0.05
$0.05
Intra LATAIntrastate
$0.32
$3.00
$0.13
$0.13
Inter LATAIntrastate
$0.32
$3.00
$0.23
$0.23
Interstate
$0.32
$3.95
International*
GTl Option #2 Commission
Offer
Estimated Annual Commission
Annual Upfront Commission*
$0.89
ATT FCC Tariff
$0.89
59.00%
$1,850,000
$1,573,000
Option #2 estimated annual commission represents a 20% increase in annual commissions
to the State of Minnesota compared to the current contract.
*The annual upfront is calculated at 85% of the estimated annual commissions for the coming year
*At end of each contract year, GTl will true up the difference between the actual annual commissions and
the upfront payment
7
@2009 Global Tel*Link - Pricing Proposal
State of Minnesota
Offender/Client Telephone Calling System Pricing Proposal
October 23, 2009
.. oIL
GTf
GTL Rate and Commission Option #3 - Slightly Higher Rates
Type of Call
Debit
Collect
Surcharge
Rate _1st
minute
Rate - each add' I minute
Local- per call
$0.50
$1.04
$0.06
$0.06
Intra LATAIntrastate
$0.34
$3.00
$0.15
$0.15
Inter LATAIntrastate
$0.34
$3.00
$0.25
$0.25
Interstate
$0.34
$3.95
$0.89
$0.89
ATT FCC Tariff
International*
GTL Option #3 Commission
Offer
Estimated Annual Commission
$2,196,000
Annual Upfront Commission*
$1,866,000
61.50%
Option #3 estimated annual commission represents a 43% increase in annual commissions
to the State of Minnesota compared to the current contract.
*The annual upfront is calculated at 85% of the estimated annual commissions for the coming year
*At end of each contract year, GTL will true up the difference between the actual annual commissions
and the upfront payment.
8
©2009 Global Tel*Unk - Pricing Proposal
State of Minnesota
Offender/Client Telephone Calling System Pricing Proposal
October 23. 2009
GTl
GTL Rate and Commission Option #4 - Postalized Rates
Type of Call
Collect**
Debit**
st
Surcharge
Rate-1
minute
Rate - each add'i minute
Local- per call
$0.35
$1.75
$0.00
$0.00
Intra LATAIntrastate
$4.80
$5.65
$0.00
$0.00
Inter LATAIntrastate
$4.80
$5.65
$0.00
$0.00
Interstate
$4.80
$5.65
$0.00
$0.00
A TT FCC Tariff
International*
GTL Option #4 Commission
Offer
Estimated Annual Commission
$2,534,000
Annual Upfront Commlssion*
$2,154,000
63.00%
Option #4 estimated annual commission represents a 65% increase in annual commissions
to the State of Minnesota compared to the current contract.
*The annual upfront is calculated at 85% of the estimated annual commissions for the coming year
*At end of each contract year, GTL will true up the difference between the actual annual commissions
and the upfront payment.
**AII rates in option #4 are flat rate per call with no rate per minute; calls capped at 15 minutes
9
@2009 Global Tel*Unk - Pricing Proposal
"r·
G. ' L..
'
State of Minnesota
Offender/Client Telephone Calling System Pricing Proposal
October 23, 2009
Additional taxes and fees charged to the end user
Description of Charge
Federal Universal Service
Fee (FUSF)
Federal Usage Tax
State Usage Tax
Local/City Usage Tax
Increment
(monthly, annually,
one-time, etc.)
Monthly per
Invoice
Monthly per
Invoice
Monthly per
Invoice
Monthly per
Invoice
Amount
Charged
Required by law'
or regulation
(YIN)
12.3% of
interstate
calls·
Yes
Varies
Yes
Varies
Yes
Varies
Yes
* The FUSF rate is subject to change each quarter as prescribed by the FCC.
GTL's Offer Also Includes the Following
Contract Term -Two (2) Year Initial Term plus 3 one year renewal options
Includes LP Platform and Telephones wi 9 months of on line call recording storage at each facility
Includes 33 New Workstations. 10 VPN (existing), 14 TOO Units (existing)
Includes Keyword Search as an option to be negotiated after award
Includes BNA of 50 query dips per months - Additional at $0.50 per query dip
Includes Commissary I JMS Interface Capped at $15K -If applicable
10
@2009 Global Tel*Unk - Pricing Proposal
·.:L
GT . .I·
State of Minnesota
Offender/Client Telephone Calling System Pricing Proposal
October 23, 2009
SECTION 7
COMMISSION PREMIUM
7.0 (I) COMMISSION PREMIUM
Credit for Features not implemented as described by selected vendor in their response.
Features that are not implemented as described in the vendors response will adhere to the
following commission credit.
The Contract Vendor will be subject to pay a higher commission (premium) to the appropriate site
for each feature that is not able to be implemented as described in the vendor's response within 3
months of being awarded the contract (see table below).
n
The Contract Vendor will be able to eliminate the "Premium commission once the feature is
implemented as described in their response (See below).
Credit for Features no longer functioning as described by selected vendor in their response.
Features that are no longer functioning as described in the vendors response will adhere to the
following commission credit.
The Contract Vendor will be subject to pay a higher commission (premium) to the appropriate site
for each feature that is no longer functioning as described in the vendor's response if the feature
has not been repaired within the parameters of section 3.2 System Service Response Times
and Requirements (see table below). The "Premium n commission will be in effect for a minimum
of one month. The Contract Vendor will be able to eliminate the "Premium" commission once the
feature is again functioning as described in their response (See below).
Per feature not implemented as described
in Vendor's response within 3 months of
installation date per site.
Example:
Features not implemented as described:
Addition to commission per "Featuren :
Total Increase in commission:
Additional Commission
5%
3
5%
Normal CommisSion:
X%
Premium Commission: 15%
Total Commission:
X% + 15%
Process to reduce Premium Commission:
Once the Contract Vendor is able to implement the "Feature" as described in their
response/restore functionality to a "Feature", Contract Vendor must submit, in writing, that said
n
"Feature is now implemented as described/restored to functionality. Once agreed by appropriate
site, the "Premium" commission will be reduced by 5%. This reduction will go into effect at the
beginning of the next billing period.
GTl Response: Read, understand, and will comply.
11
©2009 Global Tel*Unk - Pricing Proposal
STATE OF MINNESOTA
REQUEST FOR PROPOSAL
Offender IClient Telephone Calling System
For the Department of Corrections and the Department of Human Resources
Response to Negotiation Points
February 24, 2010
Submitted by:
Global Tel ' Li~k .. -
2609 Cameron Street
Contact:
William (Skip) Smith, Account Executive
Telephone: (816) 351-3511
Email: William.Smith@gtl.net
©2010 Global Tel·Llnk
Mobile, Alabama 36607
Contact:
Rae Pearson, RFP Director
Telephone: (317) 558-3151
Toll Free Phone: (800) 941-1068
Toll Free Fax: (800) 941-1062
Email: rpearson@gtl.net
1
State of Minnesota
Offender/Client Telephone Calling System
February 24, 2010
Negotiation Points from Meeting on February 22. 2010
1) 2.13.2.1- GTl realizes that if and when the DOC and DHS wish to implement the TCP/IP
connection and deploy new equipment, GTl will adhere to their request. DHS wants TCP/IP
connection. DOC/DHS need to identify the type of connection they want for the new contract.
If DOC stays serial for now, will they be able to change to TCP/IP later? Although the serial
connection is "satisfactory" for the vendor, it is not for the DHS network engineers. We need to
ensure that GTl is going to make that change (at no cost to DHS) under the new Contract.
Deployment of new equipment would be GTl equipment and responsibility?
After discussion on February 22nd. DOC/DHS and GTl agreed upon the following:
The DOC will retain the serial interface and foresees no requirement to migrate to TCP/IP. If
DHS requires a TCP/IP Interface at a later date, GTl will develop the TCP/IP interface for both
DHS facilities for the projected movement of the existing equipment to a new location. DHS
will meet with the network engineers and Mac Tek to schedule and assign a project charter for
the work required to move the existing Higher Ground Equipment. The timeframe for the
TCP/IP interface will be dependent on the results of the DHS project committee. GTL will bear
no responsibility for the movement of the Higher Ground equipment.
2) Option to choose more than one pricing commission (local debit/commission), based on agency
requirements.
After discussion on February 22nd. DOC/DHS and GTl agreed both departments will retain the
existing call rate structure.
®2010 Global Tel*Llnk
Negotiation Points
2
-TI '··
State of Minnesota
Offender/Client Telephone Calling System
February 24. 2010
G
-
I
,
L .',
3) 2.11.1-GTl is willing and capable of developing 10 minute shut off times if DOC/DHS deems
necessary. Does DOC/DHS truly want this feature? I am assuming that this would not be
available immediately. If so, what time frame commitment would be accept able for:
a.
Development
b. Testing
c.
Fullimplementation
Premium commission could come Into play here.
GTl's estimated timeline for development of this desirable feature is Q3 2010. DOC agreed
that no facilities currently have a need for this granularity of scheduling. There would be no
cost to DOC/DHS to deploy this feature when fully developed and GTL's development of these
features Is planned as:
Facility - 10 minute increments
Stat,ion - 10 minute increments
PIN - 30 minute increments
Destination Number - 30 minute increments
GTL does not agree that Premium Commissions apply to desired features only mandatory
features.
4) 2.13.1- As clarified in Addendum #1 of the RFP, the serial interface that is currently in place for
DOC is satisfactory. Is DOC going to retain current serial interface?
After discussion on Februarv 22nd. DOC and GTL agreed upon the following:
DOC will retain the serial interface and foresees no requirement to migrate to TCP/IP.
5) 2.23.1.1- Does this mean that GTL could only provide real time money transfer if they have a
direct Interface with DOC/DHS Syscon System? Is this something that DOC/DHS would allow?
After discussion on Februarv 22nd. DOC/DHS and GTL aGreed upon the following:
The determination was made that the real time transfer was relative to offender PINS not
offender money. DOC/DHS would like to have the offender's PINS activated after movement
between facilities occur faster than the current automatic nightly process. DOC will
determine how often the DOC IT group can provide the data to GTL. GTL will determine at
that time if we can receive and process the data at the same rate.
®2010 Global Tel*Llnk
Negotiation Points
3
State of Minnesota
Offender/Client Telephone Calling System
February 24. 2010
GTf
'. L
6) Pages 67-69: Once a custom query or report is established can it be saved for future use?
GTL confirmed that queries and reports could be saved for future use.
7) 2.26.6 (Paragraph 3) -If using GTL provided nv's decision as to how to deactivate the built in
printers needs to be made.
After discussion on Februarv 22nd. DOe/DHS and GTl agreed upon the following:
Agreement that print functionality is not necessary for offender nY's; however print
capability is required for the 051 staff. ' GTL will increase the count of nY's to include one unit
for each facility to be dedicated to the 051 staff for a total of 13 additional nY machines. The
machines will be signed over to the 051 staff for management and distribution. GTL will
service and maintain the nY machines for the life of the contract.
8) 5.0.3 -,In GTL's response they want to add, language to 5.0.3 that would allow for written notice
of non-performance of terms, conditions and specifications to subcontractor and 30 days to correct
performance.
This is a vendor management issue and would be need to discussed and clarified with vendor
management and Acquisition manager.
GTL requests acceptance of our proposed language and after discussion on February 22"d,
DOC/DHS agrees they will not dictate the replacement subcontractor.
9) Clarification of DOC/DHS processes for tracking issues/requests with GTL.
Premium commissions will come into play so there has to be a central point to record all
issues/requests along with the time frame for the corrections/implementation.
Discuss DOC/DHS process changes; e.g., each facility may contact GTL for issues an e-mail will be
sent to GTL and copied to the point person identifying the issue for tracking purposes. GTL
would reply to all so point person is kept in the loop. This would help manage any premium
commissions and also help identify any recurring problems/trends. Expectations for GTL should
be discussed and set.
After discussion on Februarv 22nd. DOe/DHS and GTl agreed upon the following:
GTL agreed to provide DOC poe (Kathy Ludwig) and DHS' poe (Sara Rose) a monthly report of
service related issues and/or reoccurring problems/trends for tracking purposes.
10) Will the PREA and BCA tip lines remain functional and are they included in the Contract price?
GTl confirms both tip lines will remain in service at no cost to DOe/DHS.
@2010 Global Tel*Llnk
Negotiation Points
4
State of Minnesota
Offender/Client Telephone Calling System
February 24. 2010
11) 2.10 - The proposal states that the current pricing allows for 50 BNA query dips per month, with
an additional charge for any query dips over that amount. Within the system is there a function
telling us how many have been requested by all facilities during that monthly period or an indication
that we have entered a query which may result in an additional charge so that staff do not go over
that amount? If not, what is the pricing for unlimited BNA query dips?
The BNA value-add feature is currently in development and Is tentatively scheduled for Q4
2010.
12) 2.26.2 - History/Transcrlpt from TTY calls must be able to be sent automatically to a
predetermined location to be determined by each facility at the conclusion of each call. This ability
will be required at each DOC facility.
After discussion on Februarv 22nd. DOC/DHS and GTL agreed upon the following:
Agreement that calls from TTY devices are handled in the same manner the voice
conversations are and the ability is currently available to automatically send any TTY call to a
predetermined location. The addition of 13 TTY devices dedicated to the 051 department will
allow the calls to be live monitored, or played back and printed at the conclusion of each call.
13) 2.26.6 - GTL responded that they do not believe secure printing to be a mandatory feature
because of the term "must be able". GTL needs to detail how they will have the print out of calls go
to the chosen secure location as you did not describe this process in your response.
After discussion on Februarv 22nd. DOC/DHS and GTL agreed upon the following:
Agreement that print functionality is not necessary for offender TTY's; however print
capability is required for the 051 staff. The TTY calls are processed and recorded in the same
manner the voice conversations are. Print outs of all TTY calls can be achieved by acoustically
coupling the recorded audio of the TTY call to a GTL provided TTY. The calls can be sent to
secure locations via email or can be pulled directly for the GTL Web Application from any GTL
provided workstation or GTL VPN connection.
14) 2.15 - The Contract Vendor is responsible for contacting the existing telephone monitoring
systems contract vendors for any/all speCifications to make the systems compatible. When GTL
makes a mapping change and sends an e-mail to Northland Business Systems, will this include
copying a deSignated 051 person to help prevent future mapping miscommunication? When GTL
installs new lines or telephones, is there a process in place to confirm that the lines are connected
correctly, that offenders are required to use an 010 to make a phone call, and that money is being
deducted from their account for the phone call?
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Negotiation Points
5
