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FOnD No. Dl't1B 134 (lin. 1196)
AVTlIORITV: Ad 431 or 198-1
COI\IPu;nON: Rcqulml
PENALTY: Coatnd ,"U 1101 be neculed ualess ronn Is filed
STATE OF MICHIGAN
DEPARTMENT OF MANAGEMENT AND BUDGET
OFFICE OF PURCHASING
P.O. BOX 30026, LANSING, MI48909
OR
530 W. ALLEGAN, LANSING, MI 48933
CONTRACTNO. __~07~1~B~10~O~1=56=8~__
between
THE STATE OF MICHIGAN
and
NAME & ADDRESS OF VENDOR
Michael Hynes
(724) 284-7268
TELEPHONE
VENDOR NUMBERIMAIL CODE
Sprint
6480 Sprint Parkway, 3 rd Floor
KSOPHM0306
Overland Park, KS 66251
BUYER (517) 335-0462
Christine Michel
Contract Administrator: Cynthia Hurst
Inmate Phones - Department of Corrections
To: May 21, 2006
From: May 21, 2001
CONTRACT PERIOD:
SHIPMENT
TERMS
N/A
N/A
SHIPPED FROM
F.O.B.
N/A
N/A
MINIMUM DELIVERY REQUIREMENTS
N/A
MISCELLANEOUS INFORMATION:
The terms and conditions of this Contract are those of ITB #07110000354, this Contract
Agreement and the vendor's quote dated January 12, 2001. In the event of any conflicts between
the specifications, terms and conditions indicated by the State and those indicated by the vendor,
those of the State take precedence.
Post Sale Program Manager: Paul Eyde (913) 315-7767
$67.500,000.00 Revenue
Estimated Contract Value:
TIDS IS NOT AN ORDER: This Contract Agreement is awarded on the basis of our inquiry bearing the
ITB No. 07110000354. A Purchase Order Form will be issued only as the requirements of the State
Departments are submitted to the Office of Purchasing. Orders for delivery may be issued directly by the
State Departments through the issuance of a Purchase Order Form.
All terms and conditions of the invitation to bid are made a part hereof.
FOR THE STATE:
FOR THE VENDOR:
Firm Name
Signature
David F. Ancell
Authorized Agent Signature
Name
State Purchasing Director
Authorized Agent (Print or Type)
Title
Date
Date
State of Michigan Inmate Telephone System
Contract No. 071BI001568
DEFINITIONS
I-A
I-B
I-C
I-D
I-E
I-F
I-G
I-H
I-I
I-J
I-K
I-L
I-M
I-N
PURPOSE ............................................................................................................................ 6
ISSUING OFFICE ................................................................................................................ 6
CONTRACT ADMINiSTRATOR .......................................................................................... 6
INCURRING COSTS ........................................................................................................... 7
ACCEPTANCE OF PROPOSAL CONTENT....................................................................... 7
COST LIABILITY .................................................................................................................. 7
PRIME CONTRACTOR RESPONSiBILITIES ..................................................................... 7
NEWS RELEASES .............................................................................................................. 7
INDEPENDENT PRICE DETERMINATION ........................................................................ 8
DiSCLOSURE ...................................................................................................................... 8
MODIFICATION OF SERVICES ......................................................................................... 8
GENERAL ............................................................................................................................ 8
DELEGATON OF CONTRACTUAL OBLIGATION ............................................................. 9
CONFIDENTIALITy ............................................................................................................. 9
II-A
II-B
II-C
II-D
II-E
II-F
II-G
II-H
11-1
II-J
II-K
II-L
CONTRACT PAyMENT....................................................................................................... 10
ACCOUNTING RECORDS .................................................................................................. 11
INDEMNIFICATION ............................................................................................................. 11
CONTRACTOR'S LIABILITY INSURANCE ........................................................................ 13
CANCELLATION ................................................................................................................. 14
DELEGATION ANDIOR ASSiGNMENT .............................................................................. 15
NON-DISCRIMINATION CLAUSE ...................................................................................... 15
UNFAIR LABOR PRACTiCES ............................................................................................. 15
SOFTWARE PERFORMANCE ........................................................................................... 15
LIQUIDATED DAMAGES .................................................................................................... 16
LATE PAYMENT FEES ....................................................................................................... 19
PERFORMANCE & RELIABILITY EVALUATION (PARE) ................................................. 19
III-A
WORK STATEMENT ........................................................................................................... 22
~Sprint
Contract No. 071 B 100 1568
State of Michigan Inmate Telephone System
1.0 DEFINITIONS
1.1
Monitor - Shall mean to have real time audio/visual (LED) access to prisoner
telephone activity for multiple or selective channels
1.2
Record - Multi-channel digital recording of all prisoner telephone activity for
immediate or archival retrieval.
1.3
Equivalent - Shall be taken in its general sense and shall not mean identical. These
specifications are for the sole purpose of establishing minimum requirements or level
of quality, standards of performance and design required and is in no way intended to
prohibit the bidding of any manufacturer's item of equal material properties and
performance. The State of Michigan shall be sole judge of equivalence in its best
interest and the decision of the STATE as to the equivalence shall be final.
1.4
Answer - Shall mean that the carrier's network or representative is ready to render
assistance and/or is ready to accept information necessary to process the call. An
acknowledgment that the customer is waiting on the line shall not constitute an
"answer".
1.5
Call Completion Time - Time for a call to be switched through an established network
path and a conversation has begun. Shall not exceed forty (40) seconds.
1.6
Call Verification Process - Time for a PIN number entry and dialed number to be
verified as being "allowed" or "disallowed". Disallowed calls are to be terminated by
the call control equipment before the number is dialed to the central office. Shall not
exceed 90 seconds.
1.7
Contractor - The bidder selected for award as a result of the Request for Quotation.
1.8
dBmC - Noise power, in dBm (decibels above reference noise), measured by Cmessage weighting.
1.9
Downtime - the time when the system in whole or part is not operating due to a fault
condition.
1.10
Major System Failure - More than 50% of telephones, associated equipment and/or
software at a single location inoperable. This shall also include monitoring equipment.
This shall also include automated operator scripting. Vendor must respond to resolve
within four (4) hours.
1.11
Minor System Failure - Less than 50% of telephones, associated equipment and/or
software at a single location inoperable. Vendor must respond to resolved problem
within eight (8) hours.
1.12
Personal Identification Number (PIN) - A five or more digit unique number to be
determined by the State and subject to change to accommodate changing population
levels, etc. A PIN is assigned to each prisoner to allow access to the list of allowed
numbers, personal and universal.
1.13
First Cutover Date - Date at which the contractor makes its first cutovers to the new
system.
1.14
Interexchange Carrier (IXC) - Any carrier registered with the Federal Communications
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State of Michigan Inmate Telephone System
Contract No. 07181001568
Premise fees that is authorized to carry customer transmissions between LATAs , intra
state and inter state.
1.15
Local Exchange Carrier (LEC) - .........Provided by DMS Telecom ......
1.16
Last Cutover Date - Date at which the contractor makes its last cutover to the new
service as a result of this Request for Quotation.
1.17
Numbering Plan Area - A North American geographical division within which no two
telephones shall have the same seven-digit telephone number.
1.18
NXX - An American Central Office Code (N=2-9; X=0-9).
1.19
Restricted-Collect-Only - Prisoner telephones on State premises requiring the
restriction to placement of debit calls or collect only calls.
1.20
Traffic Service Position System lTSPS) or Voice Response Unit (VRU) - a system that
provides a computer-controlled operating position.
1.21
Premise Fee - The amount of money to be paid to the Department of Corrections for
placing equipment on Department property. The fee is a percent of the gross revenue
based upon billings to the called party.
1.22
Gross Revenue - That revenue that is based upon billings to the called party. It is
defined as revenue for all accepted (completed) calls without exception. It does not
include adjustments for fraud or non-collectibles. It does not include Usage fees, Per
Call Charges, or other federally mandated charges between phone companies. It does
include collect call surcharges and per minute call charges.
1.23
Call Detail Record - The record of the call indicating phone
number making the call, PIN, prisoner ID number associated to PIN disconnect
type/reason,_number called, date, time, length of call, and any other "flags" (i.e. 3-way,
confidential, hot number) pertaining to that call.
1.24
Allowed Calls - Calls that can be made to the telephone numbers keyed into the call
control data base. These calls may be monitored/ recorded depending upon if they are
to a confirmed attorney or elected official.
1.25
Password - Administrative staff code to allow class of service as well as access to
various privileges within the call control and monitor/recording systems.
1.26
Call Control System - A digital software based system programmable for system wide
or individual telephone or PIN allowing/disallowing prisoner phone tum on/off by
time/day, call timing, allowed/disallowed numbers, prisoner conference call detection,
3-way call detection, on line call data information, clock synchronization with
monitor/record equipment, do not monitor or record block, designated scripting, voice
overlays, etc. as specified in the Work Statement.
1.27
Remote Call Forwarding - For purposes of this contract, Remote Call
Forwarding is designed to allow businesses to receive calls from various cities without
incurring long distance charges upon the calling parties. It is not a vehicle for prisoners
to avoid long distance charges, to circumvent the contracted long distance carrier, or to
get a line outside the prisoner phone system. Further, it is considered a breach of
safety and security for any prisoner to use Remote Call
Forwarding to place collect
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Contract No. 071 B 100 1568
State of Michigan Inmate Telephone System
calls, and is strictly forbidden.
1.28
TOO - Telephone Device for the Deaf.
Teletypewriter device .
... ~
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Also referred to as TTY -
Contract No. 07181001568
State of Michigan Inmate Telephone System
SECTION I
GENERAL INFORMATION
I-A
PURPOSE
The purpose of this Contract is to obtain the necessary products and services for a prisoner telephone
monitoring system for the Department of Corrections. This is a five year contract for the provision of
turn-key single integrated prisoner telephone systems for various agencies of the Department of
Corrections. The systems shall include telephones, inter and intra LATA service, call control, monitoring
and recording equipment as stipulated in the following specifications.
This Contract is part lump sumlfixed price, part unit price.
1-8
ISSUING OFFICE
This CONTRACT is issued by the Office of Purchasing, State of Michigan, Department of Management
and Budget (DMB), hereafter known as the Office of Purchasing, for the State of Michigan, Department
of Corrections. Where actions are a combination of those of the Office of Purchasing and Corrections,
the authority will be known as the State.
The Office of Purchasing is the sole point of contact in the State with regard to all procurement and
contractual matters relating to the services described herein. The Office of Purchasing is the only office
authorized to change, modify, amend, alter, clarify, etc., the specifications, terms, and conditions of this
Contract. The OFFICE OF PURCHASING will remain the SOLE POINT OF CONTACT throughout the
procurement process, until such time as the Director of Purchasing shall direct otherwise in writing. See
Paragraph I-C below. All communications concerning this procurement must be addressed to:
Christine Michel, Buyer Specialist
DMB, Office of Purchasing
2nd Floor, Mason Building
P.O. Box 30026
Lansing, Michigan 48909
I-C
CONTRACT ADMINISTRATOR
Upon receipt at the Office of Purchasing of the properly executed Contract Agreement, it is anticipated
that the Director of Purchasing will direct that the person named below be authorized to administer the
Contract on a day-to-day basis during the term of the Contract. However, administration of this contract
implies no authority to change, modify, clarify, amend, or otherwise alter the terms, conditions, and
speCifications of such contract. That authority is retained by the Office of Purchasing. The Contract
Administrator for this project is:
Cynthia Hurst, Procurement Manager
Michigan Department of Corrections
Grandview Plaza Building
PO Box 30003
Lansing, MI 48909
1-0
INCURRING COSTS
The State of Michigan is not liable for any cost incurred by the contractor prior to signing of a contract by
all parties. The State fiscal year is October 1st through September 30th. The prospective contractor
should realize that payments in any given fiscal year are contingent upon enactment of legislative
appropriations.
I-E
ACCEPTANCE OF PROPOSAL CONTENT
The contents of the ITB and the proposal become contractual obligations with the execution of this
Contract. Failure of the successful bidder to accept these obligations may result in cancellation of the
award .
...
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Contract No. 07181001568
State of Michigan Inmate Telephone System
The State further reserves the right to interview the key personnel assigned by the successful bidder to
this project and to recommend reassignment of personnel deemed unsatisfactory by the State. The
State reserves the right to approve subcontractors for this project and to require primary contractors to
replace subcontractors who are found to be unacceptable.
I-F
COST LIABILITY
Total liability of the State is limited to the terms and conditions of this Contract.
I-G
PRIME CONTRACTOR RESPONSIBILITIES
The Prime Contractor will be required to assume responsibility for all contractual activities offered in this
proposal whether or not that contractor performs them. Further. the State will consider the Prime
Contractor to be the sole point of contact with regard to contractual matters. including payment of any
and all charges resulting from this contract. If any part of the work is to be subcontracted. responses to
this CONTRACT should include a list of subcontractors. including firm name and address. contact
person. complete description of work to be subcontracted. and descriptive information concerning
subcontractor's organizational abilities. The State reserves the right to approve subcontractors for this
project and to require the Primary Contractor to replace subcontractors found to be unacceptable. The
contractor is totally responsible for adherence by the subcontractor to all provisions of the contract.
I-H
NEWS RELEASES
News releases pertaining to this CONTRACT or the services. study. data. or project to which it relates
will not be made without prior written State approval. and then only in accordance with the explicit
written instructions from the State. No results of the program are to be released without prior approval
of the State and then only to persons designated.
I-I
INDEPENDENT PRICE DETERMINATION
I.
By submission of a proposal. the bidder certifies. and in the case of a joint proposal. each party
thereto certifies as to its own organization. that in connection with this proposal:
a.
The prices in the proposal have been arrived at independently. without consultation.
communication. or agreement. for the purpose of restricting competition as to any matter
relating to such prices with any other bidder or with any competitor; and
b.
Unless otherwise required by law. the prices which have been quoted in the proposal
have not been knowingly disclosed by the bidder and will not knowingly be disclosed by
the bidder prior to award directly or indirectly to any other bidder or to any competitor; and
c.
No attempt has been made or will be made by the bidder to induce any other person or
firm to submit or not submit a proposal for the purpose of restricting competition.
I-J
DISCLOSURE
All information in a bidder's proposal and this Contract is subject to disclosure under the provisions of the
"Freedom of Information Act. ... 1976 Public Act No. 442. as amended. MCl 15.231. et seq.
I-K
MODIFICATION OF SERVICES
The Director of Purchasing reserves the right to modify this service during the course of the contract.
Any changes in pricing proposed by the contractor resulting from possible modifications are subject to
acceptance by the state. Contractor will not be obligated to modify the services until agreement is
reached between the state and the Contractor as to the equitable adjustments in pricing or other
contract terms. if any. required to adequately compensate for the changes.
I-L
GENERAL
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State of Michigan Inmate Telephone System
Contract No. 071BI001568
The following constitute the complete and exclusive statement of the agreement between the parties as
it relates to this transaction:
A. This Contract agreement
S. State ITS and any Addenda thereto;
C. Contractor's response(s) to the State's ITS and Addenda
The failure of a party to insist upon strict adherence to the term of this contract shall not be considered a
waiver or deprive the party of the right thereafter to insist upon strict adherence to that term, or any other
term, of the contract.
This CONTRACT may not be modified, amended, extended, or augmented, except by a writing
executed by the parties hereto, and any breach or default by a party shall not be waived or released
other than in writing signed by the other party.
Each provision of this contract shall be deemed to be severable from all other provisions of the contract
and, if one or more of the provisions of the contract shall be declared invalid, the remaining provisions of
the contract shall remain in full force and effect.
This contract shall in all respects be governed by, and construed in accordance with, the laws of the
State of Michigan.
I-M
DELEGATION OF CONTRACTUAL OBLIGATION
The Contractor shall not delegate, assign or transfer any duties under this contract to a subcontractor
other than a subcontractor named in the bid unless the State Purchasing Director has given written
consent to the delegation. Such consent will not be unreasonably withheld.
I-N
CONFIDENTIALITY
The Contractor shall be bound to confidentiality of any information its employees may become aware of
during the course of performance of contracted tasks. Consistent and/or uncorrected breaches of
confidentiality may constitute grounds for cancellation of the contract. The information provided must be
used solely for the purpose of this contract. Any other use, analysis, evaluation or projections shall be
considered a contract violation .
...
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Contract No. 07181001568
State of Michigan Inmate Telephone System
SECTION II
CONTRACTUAL SERVICES TERMS AND CONDITIONS
The following are the terms and conditions to be used to govern the services described in this contract
for the State of Michigan, Department of Corrections.
The following are MANDATORY TERMS to which the Contractor MUST agree without word
modification.
II-A
CONTRACT PAYMENT
The specific payment schedule for this CONTRACT will be mutually agreed upon by the State and the
contractor(s). The schedule should show revenue amount and should reflect actual volume received by
the payment dates, plus any late fee charges accrued by those dates. As a general policy statements
shall be forwarded to the designated representative by the 15th day of the following month. BIDDERS
PLEASE NOTE: Rates quoted in response to the ITB are firm for the duration of the proposed contract;
no modifications will be permitted.
PAYMENT AND METHOD OF PAYMENT OF PREMISE FEES
(1)
o
Sprint will pay the State monthly commissions on all completed local and long distance calls. All
rates and charges for local and intraLATA calls will be at or below the prevailing LEC's (Ameritech,
GTE, etc.), collect, station-to-station call tariffed rates. All rates and charges for interLATA and
interstate calls will be no more than FCC and Michigan State tariff operator assisted station-tostation collect call rates including applicable time of day discounts. Sprint will pay the State
commissions based on gross revenues. Gross revenue will be the total amount of revenue from
the total amount of billable minutes. No deductions for operation cost, fraud, line charges,
validation charges, equipment charges, other collectible or uncollected charges, bill and
collections or other fees, expenses, or payments to suppliers will be used to reduce gross
revenues for monthly commission payments.
(2)
All call information shall be tracked for purposes of calculating the STATE premise fees. Each
monthly payment shall include an Account Detail Report with the following data elements: Name
of Facility, Total Number of Payphones, Telephone Number of Payphone, Messages, Minutes,
Usage, Surcharge, Revenues, Adjustments, Premise fees Earned, Premise fees Paid. Figures
shall be by telephone, total by location and total by report.
(3)
Contractor shall assume full financial liability for any fraudulent billing. This includes back premise
fees for lines that are slammed by other companies that somehow circumvent the PIC to the
contracted vendor.
(4)
Contractor shall maintain complete and accurate call accounting records for three (3) years which
shall be available for audit.
(5)
II-B
Contractor shall pay premise fees on the gross revenues collected by the contractor. Said
payment shall be made monthly no later than thirty (30) days following first full quarter of service.
Continued payments shall be made monthly for the entirety of the contract. Failure to provide
contractually agreed upon premise fees shall result in a 9% annual interest charge for late
payment or lack of payment.
The Contractor may not sell off telephone lines to other providers without the_written
consent of the Michigan Department of Corrections.
ACCOUNTING RECORDS
The contractor will be required to maintain all pertinent financial and accounting records and evidence
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State of Michigan Inmate Telephone System
Contract No. 071 B 1001568
pertaining to the contract in accordance with generally accepted principles of accounting and other
procedures specified by the State of Michigan. Financial and accounting records shall be made
available, upon request, to the State of Michigan, its designees, or the Michigan Department of Auditor
General at any time during the contract period and any extension thereof, and for three (3) years from
expiration date and final payment on the contract or extension thereof.
II-C
INDEMNIFICATION
1. General Indemnification
The Contractor shall indemnify, defend and hold harmless the State, its departments, divisions,
agencies, sections, premise fees, officers, employees and agents from and against all losses,
liabilities, penalties, fines, damages and claims (including taxes), and all related costs and
expenses (including reasonable attorney's fees and disbursements and costs of investigation,
litigation, settlement, judgments, interest and penalties), arising from or in connection with any of the
following:
(a)
any claim, demand, action, citation or legal proceeding against the State, its employees and
agents arising out of or resulting from (1) the product provided or (2) performance of the work,
duties, responsibilities, actions or omissions of the Contractor or any of its SUbcontractors
under this Contract;
(b)
any claim, demand, action, citation or legal proceeding against the State, its employees and
agents arising out of or resulting from a breach by the Contractor of any representation or
warranty made by the Contractor in the Contract;
(c)
any claim, demand, action, citation or legal proceeding against the State, its employees and
agents arising out of or related to occurrences that the Contractor is required to insure against
as provided for in this Contract;
(d)
any claim, demand, action, citation or legal proceeding against the State, its employees and
agents arising out of or resulting from the death or bodily injury of any person, or the damage,
loss or destruction of any real or tangible personal property, in connection with the
performance of services by the Contractor, by any of its subcontractors, by anyone directly or
indirectly employed by any of them, or by anyone for whose acts any of them may be liable;
provided, however, that this indemnification obligation shall not apply to the extent, if any, that
such death, bodily injury or property damage is caused solely by the negligence or reckless or
intentional wrongful conduct of the State;
(e)
any claim, demand, action, citation or legal proceeding against the State, its employees and
agents which results from an act or omission of the Contractor or any of its
subcontractors
in its or their capacity as an employer of a person.
2. Patent/Copyright Infringement Indemnification
The contractor shall indemnify, defend and hold harmless the State, its employees and agents from
and against all losses, liabilities, damages (including taxes), and all related costs and expenses
(including reasonable attorneys' fees and disbursements and costs of investigation, litigation,
settlement, judgments, interest and penalties) incurred in connection with any action or proceeding
threatened or brought against the State to the extent that such action or proceeding is based on a
claim that any piece of equipment, software, commodity or service supplied by the Contractor or its
subcontractors, or the operation of such equipment, software, commodity or service, or the use or
reproduction of any documentation provided with such equipment, software, commodity or service
infringes any United States or foreign patent, copyright, trade secret or other proprietary right of any
person or entity, which right is enforceable under the laws of the United States. In addition, should
the equipment, software, commodity, or service, or the operation thereof, become or in the
Contractor's opinion be likely to become the subject of a claim of infringement, the Contractor shall
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State of Michigan Inmate Telephone System
Contract No. 07181001568
at the Contractor's sole expense (I) procure for the State the right to continue using the equipment,
software, commodity or service or, if such option is not reasonably available to the Contractor, (ii)
replace or modify the same with equipment, software, commodity or service of equivalent function
and performance so that it becomes non-infringing, or, if such option is not reasonably available to
Contractor, (iii) accept its return by the State with appropriate credits to the State against the
Contractor's charges and reimburse the State for any losses or costs incurred as a consequence of
the State ceasing its use and returning it.
In any and all claims against the State of Michigan, or any of its agents or employees, by any
employee of the Contractor or any of its subcontractors, the indemnification obligation under the
Contract shall not be limited in any way by the amount or type of damages, compensation or
benefits payable by or for the Contractor or any of its subcontractors under worker's disability
compensation acts, disability benefit acts or other employee benefit acts. This indemnification
clause is intended to be comprehensive. Any overlap in subclauses, or the fact that greater
specificity is provided as to some categories of risk, is not intended to limit the scope of
indemnification under any other subclauses.
11-0
CONTRACTOR'S LIABILITY INSURANCE
The Contractor shall purchase and maintain such insurance as will protect him from claims set forth
below which may arise out of or result from the Contractor's operations under the Contract (Purchase
Order), whether such operations be by himself or by any Subcontractor or by anyone directly or
indirectly employed by any of them, or by anyone for whose acts any of them may be liable:
(1)
Claims under workers' disability compensation, disability benefit and other similar employee
benefit act. A non-resident Contractor shall have insurance for benefits payable under Michigan's
Workers' Disability Compensation Law for any employee resident of and hired in Michigan; and as
respects any other employee protected by workers' disability compensation laws of any other state
the Contractor shall have insurance or participate in a mandatory state fund to cover the benefits
payable to any such employee.
(2)
Claims for damages because of bodily injury, occupational sickness or disease, or death of his
employees.
(3)
Claims for damages because of bodily injury, sickness or disease, or death of any person other
than his employees, subject to limits of liability of not less than $500,000 each occurrence and,
when applicable $1,000,000 annual aggregate, for non-automobile hazards and as required by
law for automobile hazards.
(4)
Claims for damages because of injury to or destruction of tangible property, including loss of use
resulting therefrom, subject to a limit of liability of not less than $500,000 each occurrence for
non-automobile hazards and as required by law for automobile hazards.
(5)
Insurance for Subparagraphs (3) and (4) non-automobile hazards on a combined single limit of
liability basis shall not be less than $500,000 each occurrence and when applicable, $1,000,000
annual aggregate.
The insurance shall be written for not less than any limits of liability herein specified or required by law,
whichever is greater, and shall include contractual liability insurance as applicable to the Contractor's
obligations under the Indemnification clause of the Contract (Purchase Order).
BEFORE STARTING WORK THE CONTRACTOR MUST FURNISH TO THE DIRECTOR OF THE
OFFICE OF PURCHASING, CERTIFICATE(S) OF INSURANCE VERIFYING LIABILITY COVERAGE.
THE CONTRACT OR PURCHASE ORDER NO. MUST BE SHOWN ON THE CERTIFICATE OF
INSURANCE TO ASSURE CORRECT FILING. These Certificates shall contain a provision that
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State of Michigan Inmate Telephone System
Contract No. 071 B1001568
coverages afforded under the policies will not be cancelled until at least fifteen days prior written notice
bearing the Contract Number or Purchase Order Number has been given to the Director of Purchasing.
II-E
CANCELLATION
(a) The State may cancel the Contract for default of the Contractor. Default is defined as the failure of
the Contractor to fulfill the obligations of the quotation or Contract. In case of default by the
Contractor, the State may immediately and/or upon 30 days prior written notice to the Contractor
cancel the Contract without further liability to the State, its departments, divisions, agencies,
sections, officers, agents and employees, and procure the services from other sources, and hold
the Contractor responsible for any excess costs occasioned thereby.
(b)
The State may cancel the Contract in the event the State no longer needs the services or products
specified in the Contract, or in the event program changes, changes in laws, rules or regulations,
relocation of offices occur, or the State determines that statewide implementation of the Contract
is not feasible, or if prices for additional services requested by the State are not acceptable to the
State. The State may cancel the Contract without further liability to the State, its departments,
divisions, agencies, sections, officers, agents and employees by giving the Contractor written
notice of such cancellation 30 days prior to the date of cancellation.
(c)
The State may cancel the Contract for lack of funding. The Contractor acknowledges that, if this
Contract extends for several fiscal years, continuation of this Contract is subject to appropriation of
funds for this project. If funds to enable the State to effect continued payment under this Contract
are not appropriated or otherwise made available, the State shall have the right to terminate this
Contract without penalty at the end of the last period for which funds have been appropriated or
otherwise made available by giving written notice of termination to the Contractor. The State shall
give the Contractor written notice of such non-appropriation within 30 days after it receives notice
of such non-appropriation.
(d) The State may immediately cancel the Contract without further liability to the State its departments,
divisions, agencies, sections, officers, agents and employees if the Contractor, an officer of the
Contractor, or an owner of a 25% or greater share of the Contractor, is convicted of a criminal
offense incident to the application for or performance of a State, public or private Contract or
subcontract; or convicted of a criminal offense including but not limited to any of the following:
embezzlement, theft, forgery, bribery, falsification or destruction of records, receiving stolen
property, attempting to influence a public employee to breach the ethical conduct standards for
State of Michigan employees; convicted under state or federal antitrust statutes; or convicted of
any other criminal offense which in the sole discretion of the State, reflects on the Contractor's
business integrity.
(e) The State may immediately cancel the Contract in whole or in part by giving notice of termination
to the Contractor if any final administrative or judicial decision or adjudication disapproves a
previously approved request for purchase of personal services pursuant to Constitution 1963,
Article 11, Section 5, and Civil Service Rule 4-6.
(f) The State may, with 30 days written notice to the Contractor, cancel the Contract in the event prices
proposed for Contract modification/extension are unacceptable to the State. See Sections Price
Proposal and Modification of Service.
II-F
DELEGATION AND/OR ASSIGNMENT
The Contractor shall not delegate any duties or obligations under this Contract to a subcontractor other
than a subcontractor named in the bid unless the State Purchasing Director has given written consent to
the delegation .
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State of Michigan Inmate Telephone System
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The Contractor shall n9t have the right to assign this Contract or to assign or delegate any of its duties
or obligations under this Contract to any other party (whether by operation of law or otherwise), without
the prior written consent of the State. Any purported assignment in violation of this Section shall be null
and void. Further, the Contractor may not assign the right to receive money due under the Contract
without the prior written consent of the State Purchasing Director.
II·G
NON·DISCRIMINATION CLAUSE
In the performance of any Contract or purchase order resulting herefrom, the bidder agrees not to
discriminate against any employee or applicant for employment, with respect to their hire, tenure, terms,
conditions or privileges of employment, or any matter directly or indirectly related to employment,
because of race, color, religion, national origin, ancestry, age, sex, height, weight, marital status,
physical or mental handicap or disability. The bidder further agrees that every subcontract entered into
for the performance of any Contract or purchase order resulting herefrom will contain a provision
requiring non-discrimination in employment, as herein specified, binding upon each subcontractor. This
covenant is required pursuant to the Elliot larsen Civil Rights Act, 1976 Public Act 453, as amended,
MCl 37.2201, et seq, and the Michigan Handicapperns Civil Rights Act, 1976 Public Act 220, as
amended, MCl 37.1101, et seq, and any breach thereof may be regarded as a material breach of the
Contract or purchase order.
II·H
UNFAIR LABOR PRACTICES
Pursuant to 1980 Public Act 278, as amended, MCl 423.231, et seq, the State shall not award a
Contract or subcontract to an employer whose name appears in the current register of employers failing
to correct an unfair labor practice compiled pursuant to Section 2 of the Act. A Contractor of the State,
in relation to the Contract, shall not enter into a Contract with a subcontractor, manufacturer, or supplier
whose name appears in this register.
11·1
SOFTWARE PERFORMANCE
The vendor warrants that all software for which the vendor either sells or licenses to the State of
Michigan and used by the State prior to, during or after the calendar year 2000, includes or shall
include, at no added cost to the State, design and performance so the State shall not experience
software abnormality and/or the generation of incorrect results from the software, due to date oriented
processing, in the operation of the business of the State of Michigan.
The software design, to insure year 2000 compatibility, shall include, but is not limited to: data structures
(databases, data files, etc.) that provide 4-digit date century; stored data that contain date century
recognition, including, but not limited to, data stored in databases and hardware device internal system
dates; calculations and program logic (e.g., sort algorithms, calendar generation, event recognition, and
all processing actions that use or produce date values) that accommodates same century and multicentury formulas and date values; interfaces that supply data to and receive data from other systems or
organizations that prevent non-compliant dates and data from entering any State system; user
interfaces (i.e., screens, reports, etc.) that accurately show 4 digit years; and assurance that the year
2000 shall be correctly treated as a leap year within all calculation and calendar logic.
II..J
LIQUIDATED DAMAGES
The installation dates of the equipment set forth in the Work Statement and the delivery dates of
programming aids set forth in Work Statement have been fixed so that the utilization of the equipment
and programming aids is consistent with the timing schedules of the State's programs. If any of the
programming aids are not delivered to the State within the time limits specified, and if any of the units of
equipment are not installed within the time specified, the delay will interfere with the proper
implementation of the State's programs utilizing the equipment, whether leased or purchased pursuant
to this contract, to the loss and damage of the State. From the nature of the case, it would be
impracticable and extremely difficult to fix the actual damage sustained in the event of any such delay.
The State and the Contractor, therefore, presume that in the event of any such delay, the amount of
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State of Michigan Inmate Telephone System
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damage which will be sustained from a delay will be the amount set forth below, and they agree that in
the event of any such delay, the Contractor shall pay such amount as liquidated damages and not as a
penalty. Amounts set forth shall be prorated to facility sites incurring the damages.
For purposes of this contract, liquidated damages may be collected by the State for:
•
Equipment - Failure to provide and install equipment as contracted or system failure of equipment
itself.
•
Software - Failure to provide and install software as contracted.
•
Key Personnel - Removal of key personnel without prior authorization by the State.
•
Productivity - Loss of productivity due to Contractor failure to provide system as specified.
•
Reports - Failure of the Contractor to provide reports as specified in order for the State to determine
proper payment of premise fees.
A.
Equipment (Hardware)
(1 )
(2)
If some, but not all, of the machines under a Work Statement deliverable are installed or
delivered ready for use, by the installation date, and the State makes or may reasonably
make operational use of any such installed machines, liquidated damages shall not
accrue against those machines. The liqUidated damages payment will be prorated
accordingly. The use of machines for scheduled program development shall be included
as operational use.
(3)
B.
If the Contractor does not install or deliver the system and/or machines (designated by
the Contractor's type and model number), and special features and accessories included
on a specific deliverable as scheduled in the Work Statement with the system and/or
machines, ready for use, on or before the installation date of that deliverable in the Work
Statement, the Contractor shall pay to the State, as fixed and agreed, liquidated
damages, for each calendar day between the installation date for such equipment as
specified and the date of actual installation for such equipment, but not more than 180
calendar days in lieu of all other damages due to such non-installation, an amount of
$1,000 per day per DOC facility site affected as determined by the State, with a maximum
of $30,000 per day. If the Contractor supplies substitute equipment acceptable to the
State, liquidated damages will not apply, provided, however, liquidated damages will
apply if such substitute equipment is provided later than the installation date specified in
the RFP.
If the delay is more than thirty (30) calendar days, then by written notice to the Contractor,
the State may terminate the right of the Contractor to install the equipment under a
specific deliverable within the Work Statement, and may obtain substitute equipment. In
this event, the Contractor shall be liable for liquidated damages in the amounts specified
above until acceptable substitute equipment is installed, ready for use, or for 180 days
from the original agreed upon installation date, whichever occurs first. The Contractor
shall also be liable for outbound preparation and shipping costs for contracted items
returned under this clause.
Programming Aids (Software)
(1)
If the Contractor does not deliver all of the programming aids under a specific deliverable
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State of Michigan Inmate Telephone System
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as scheduled in Work Statement that are required to meet RFP specifications ready for
operation in substantial conformance with the Contractor's specification on or before the
delivery dates specified on Work Statement, subject to subparagraph A.(2) of this
Paragraph, the State may, at its option, delay the equipment installation date and the
Contractor shall pay to the State as fixed and agreed liquidated damages in the amount
of $1,000 per day per DOC facility site affected, as determined by the State, with a
maximum of $30,000 per day paid to the State, irrespective of the number of
programming aids undelivered, except as provided in Paragraph (2) below, for each
calendar day between the date specified in the Work Statement and the date of the
delivery of such programming aids, but not for more than 180 calendar days in lieu of all
other damages for non-delivery of software.
If the Contractor provides suitable
substitution of software, acceptable to the State, liquidated damages shall not apply,
provided, however, liquidated damages will apply if such substituted software is provided
later than the delivery date specified in Work Statement. Liquidated damages for
nondelivery of software shall likewise not apply for any day on which liquidated damages
for non-installation of equipment accrues.
(2)
If some, but not all, of the programming aids are delivered ready for use by the delivery
date in the Work Statement and the State makes or may reasonably make operational
use of such Programming Aids, liquidated damages will not accrue against those
Programming Aids. The liquidated damages payment will be prorated accordingly. The
use of programming aids for scheduled program development shall be included as
operational use.
(3)
If the Contractor's delay in delivering programming aids as listed on a Work Statement, or
an equivalent substitute acceptable to the State, is more than 30 calendar days, then by
written notice to the Contractor, and subject to subparagraph A.(2) of this Paragraph, the
State may terminate the right of the Contractor to install or may discontinue the
equipment immediately in the event it was already installed. In the event the State
terminates the right of the Contractor to install or the State discontinues the equipment,
the Contractor shall be liable for liquidated damages for the period of time between the
date of installation speCified for the specific deliverables in the Work Statement and the
date that the State terminates the right of the Contractor to install, or the date of
discontinuance of lease of the equipment, but not for more than 180 calendar days.
The Contractor shall be liable for all out-bound preparation and shipping costs for
contracted items returned under this clause. Liquidated damages for non-delivery of
software shall likewise not apply for any day on which liquidated damages for
non-installation of equipment accrues.
C.
Exception
(1)
Except with respect to defaults of subcontractors,
the Contractor shall not be liable for liquidated damages when delays arise out of causes
beyond the control and without the fault or negligence of the Contractor. Such causes
may include, but are not restricted to, acts of God, or of the public enemy, acts of the
State in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine
restrictions, strikes, freight embargoes, and unusually severe weather; but, in every case,
the delays must be beyond the control and without the fault or negligence of the
Contractor. If the delays are caused by the default of a subcontractor, if such default
arises out of causes beyond the control of both the Contractor and subcontractor and
without the fault or negligence of any of them, the Contractor shall not be liable for
liquidated damages for delays, unless the supplies or services to be furnished by the
subcontractors were obtainable from other sources in sufficient time to permit the
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State of Michigan Inmate Telephone System
Contract No. 071 B1001568
Contractor to meet the required performance schedule.
II-K
LATE PAYMENT FEES
A late payment fee shall be assessed for failure to pay the proper amount due the State, or failure to
pay in a timely matter, as determined in the Work Statement, Payment of Premise Fees, of this RFP. In
the event that this occurs, Contractor shall pay 9% interest on its late payments.
II-L
PERFORMANCE AND RELIABILITY EVALUATION (PARE)
When the State requires that a performance and reliability evaluation (PARE) is to be performed, the
standard of performance for the PARE will be closely monitored during the acceptance period.
In the event that the PARE is for components only, all references to systems (processors) should be
changed to components.
The Performance and Reliability Evaluation will consist of two phases.
A.
PHASE I
The first phase shall be comprised of a speCification compliance review of the equipment listed on
the ordering documents. Such equipment shall be checked for total compliance with all required
specifications of the RFP. In the event that the State determines that any component or feature of
the delivered equipment or software does not comply with the mandatory specifications of the
RFP, the State shall so notify the Contractor, allowing 14 calendar days for rectification by the
Contractor. Should the Contractor be unable to rectify the deficiency, the State reserves the right
to cancel the ordering document. Should the equipment and software pass the specification
conformance review, the equipment shall enter Phase \I of the PARE.
B.
PHASE II
(1)
Determination of System Readiness
a. Prior to the PARE, a committee of three persons will be formed to evaluate the
system's performance on a daily basis. The committee will consist of one Contractor
representative and two State personnel.
b. The PARE will begin on the installation dates when the Contractor certifies that the
equipment is ready for use by the State.
(2)
During the PARE:
All rerun times resulting from equipment failure and preventive maintenance shall be
excluded from the performance hours.
a.
All reconfiguration and reload time shall be excluded from the performance hours.
b.
If files are destroyed as a result of a problem with Contractor equipment and must be
rebuilt, the time required to rebuild the files will be considered "down-time" for the
system.
c.
If the Contractor requests access to failed equipment and the State refuses, then such
maintenance will be deferred to a mutually agreeable time and the intervening time will
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Contract No. 07181001568
State of Michigan Inmate Telephone System
not count against the PARE.
d.
A functional benchmark demonstration will be run for the PARE Committee to confirm
that the installed system is capable of performing the same functions that were
demonstrated. This run must be completed to the satisfaction of the PARE
Committee.
reconfiguration and reload time will be excluded from the performance hours; if files are
destroyed as a result of contractor equipment problems, that time will be considered "downtime"; and time will not count against the PARE if the State refuses the Contractor access
to failed equipment. Contractor will run a functional benchmark demonstration to confirm
that the installed system is capable of performing as during the demonstration, and to the
satisfaction of the PARE Committee.
C.
STANDARD OF PERFORMANCE
a.
The performance period (a period of thirty consecutive calendar days) shall commence on
the installation date, at which time the operational control becomes the responsibility of the
State. It is not required that one thirty day period expire in order for another performance
period to begin.
b.'
If each component operates at an average level of effectiveness of 95 percent or more for
a period of 30 consecutive days from the commencement date of the performance period,
it shall be deemed to have met the State's standard of performance period. The State
shall notify the Contractor in writing of the successful completion of the performance
period. The average effectiveness level is a percentage figure determined by dividing the
total operational use time by the total operational use time plus associated down-time. In
addition, the equipment shall operate in substantial conformance with the Contractor's
published specifications applicable to such equipment on the date of this Agreement.
Equipment added by amendment to this contract shall operate in conformance with the
Contractor's published specifications applicable to such equipment at the time of such
amendment.
c.
During the successful performance period, all rerun time resulting from equipment failure
and preventive maintenance time shall be excluded from the performance period hours.
All reconfigurations and reload time shall be excluded from the performance hours.
Equipment failure down-time shall be measured by those intervals during the performance
period between the time that the Contractor is notified of equipment failure and the time
that the equipment is returned to the State in operating condition.
d.
During the successful performance period, a minimum of 80 hours of operational use time
on each component will be required as a basis for computation of the average
effectiveness level. However, in computing the effectiveness level, the actual number of
operational use hours shall be used when in excess of the minimum stated above.
e.
No more than one hour will accrue to the performance hours during anyone wall clock
hour.
f.
Equipment shall not be accepted by the State and no charges will be paid by the State
until the standard of performance is met.
g.
When a system involves on-line machines which are remote to the basic installation, the
required effectiveness level shall apply separately to each component in the system.
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State of Michigan Inmate Telephone System
Contract No. 07181001568
h.
Promptly upon successful completion of the performance period, the State shall notify the
Contractor in writing of acceptance of the equipment and authorize the monthly payments
to begin on the first day of the successful performance period.
i.
If successful completion of the performance period is not attained within 90 days of the
installation date, the State shall have the option of terminating the Contract, or continuing
the performance tests. The State's option to terminate the contract shall remain in effect
until such time as a successful completion of the performance period is attained. The
Contractor shall be liable for all outbound preparation and shipping costs for contracted
items returned under this clause.
j.
The PARE will be complete when the equipment has met the required effectiveness level
for the prescribed time period .
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Contract No. 07181001568
State of Michigan Inmate Telephone System
SECTION III
WORK STATEMENT
The State of Michigan, Michigan Department of Corrections (DOC), on behalf of the Administration and
Programs, Bureau of Fiscal Management, solicited proposals for an inmate telephone system. This contract
includes the provision of all telephone equipment, monitoring, and installation at correctional facilities
throughout the state. Systems at all existing facilities as well as any new prison facilities constructed and
opening during the contractual period are included.
Q
Sprint submits this proposal in response to ITB 07110000354 to provide telephone equipment, monitoring,
and installation that includes a combination of collect call and debit management systems at correctional
facilities throughout the State of Michigan and at all existing facilities, as well as any new prison facilities
constructed and opened during the contractual period.
o
Sprint understands there is a current system in place at the Department of Corrections facilities and will
work to ensure a seamless equipment transition for the State, if awarded the contract.
o
The Sprint proposed inmate telephone system is a fully integrated platform that offers advanced
technological features to offer a secure calling system to the State of Michigan DOC. Features such as a
PIN controlled environment; allowing and disallowing calls to specific telephone numbers; recording,
monitoring, and playback capabilities; verification of calls against the L1DB system; detection of three-way
calls; tools that aid investigators; a fully integrated debit management system; and a centralized database.
Q All rates and charges for local and intraLATA calls will be at or below the prevailing LEC's (Ameritech, GTE,
etc.), collect, station-to-station call tariffed rates. All rates and charges for interLATA and interstate calls will
be no more than FCC and Michigan State tariff operator assisted station-to-station collect call rates
including applicable time of day discounts.
o
Sprint is deploying the Evercom CAM system. Using TCPIIP protocol, each CAM and its workstation can
exist on a local area network (LAN) that accommodates an individual facility, or it can exist on a wide area
network (WAN) that provides service to a large number of correctional institutions sharing a common
database-even facilities distributed over large geographic areas. ShawnTech Communications will be
members of the Sprint Team and will provide maintenance service on the inmate telephone system (ITS) to
the State of Michigan.
Specific:
The Department of Corrections is interested in the following technological enhancements to the
current system:
Debit Management System or payment plan for called parties
Recording/Playback of TOO conversations
Centralized Data Base
True fully integrated platform
Universal PINs
Windows Based Platform
Auto Quote
Enhanced 3-way based on distance rather than wink detection
Enhanced investigative tools
Complete reporting of premise fees for all prisoner telephones by number and location
Inmate lines blocked from sending Caller 10 information
Year 2000 compliance is mandatory.
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State of Michigan Inmate Telephone System
Contract No. 071 B 1001568
o
Debit Management System for Called Parties-The Sprint proposed CAM inmate telephone system (ITS)
operates a PIN-controlled debit management system offering two alternatives to collect calling at the facility:
Debit and Prepaid. Both the debit and the prepaid alternatives allow number blocking and unblocking,
reports on call traffic, account balance updates, call detail history by PIN number, and call complaint history
by PIN number. These alternatives eliminate the need for an inmate to use administrative phones to place
collect calls to attorneys and others who do not accept collect calls, and afford a lower calling rate to the
inmate and the called party. Please refer to response item 1.5 for further details regarding debit
management.
o
Recording/Playback of TOO Conversations-Sprint's proposed ITS is capable of recording and
monitoring calls from hearing impaired and hearing prisoner's TOO telephones at the local workstation in
the facility. Through the designated TOO line in each facility and TOO-specific software and hardware
(modem line), Sprint enhances the ITS so it is capable of monitoring TOO calls and saving the information
in an audio file and text file for future use. The modem line that connects the workstation to the ITS
captures the tones emitted from each keystroke on a TOO unit and routes them back to the ITS and
workstation where the tones are converted and played back in audio and text formats.
o
Centralized Data Base-A Centralized Server will provide the central information database containing data
that is relative to the inmate's calling privileges, Le., PIN numbers, personal allowed number list, free text
comments field for each prisoner, etc. The system communicates using IP over any Wide Area Network
(WAN) topology to facilitate the flow/exchange of information between the central server and each site. This
"exchange" will occur in a real time fashion to ensure current data information is processed with the transfer
of each inmate from one institution to another. Each site will be connected to the central server for the
purpose of updating the PIN/PAN information and any other information deemed appropriate by the State in
utilizing additional features of the CAM System.
o
True Fully Integrated Platform-The Sprint provided CAM ITS is a fully integrated PC-based call
processor. No separate manufacturer's product is needed to work alongside the CAM. The CAM provides
fully integrated recording and monitoring applications and because no separate manufacturer's product is
needed to work alongside the CAM, the clocks are always in sync. The system feature software
applications and user functions, including call control, call tracking, number restriction, management
reports, monitoring and recording, etc., are accessible through designated workstations linked directly to the
CAM System. The CAM System allows for immediate, real-time live monitoring of calls in progress via the
multi-media· PC workstation. The CAM employs large capacity hard drives to store recorded calls, with an
automatic backup system. Investigators are able to retrieve recorded calls quickly by directly accessing the
system hard drive, or merely inserting a tape into their workstation.
o
Universal PINs-The centralized server allows a PIN number to follow the inmate upon transfer to another
Michigan DOC facility. The Centralized Server provides the central information database containing data
that is relative to the inmate's calling privileges. The system is capable of communicating on an IP network
over a 56K Wide Area Network (WAN) to facilitate the flow/exchange of information between the central
server and each site. This "exchange" will occur in a real time fashion to ensure current data information is
processed with the transfer of each inmate from one institution to another. Each site will be connected to
the central server for the purpose of updating the PIN/PAN information and any other information deemed
appropriate by the State in utilizing additional features of the CAM System.
o
Windows-Based Platform-The Sprint CAM system operates in a WindowsNT-based platform and is year
2000 compliant. The system can be successfully incorporated into a wide variety of network environments.
With its combination of advanced computer and telephony hardware, specially designed software
applications and open architecture, the CAM system allows inmates to place collect and pre-paid calls, in a
universal PIN-controlled environment, while empowering correctional institutions in the areas of security,
call control, and on-site investigative tools.
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State of Michigan Inmate Telephone System
Contract No. 071 B 100 1568
o
Auto Quote-With the debit management system. an auto-quote feature notifies the called party of their
account balance and the cost per minute of future calls.
o
Enhanced Three-Way-The Sprint inmate calling system is equipped with a Silence Detect feature which
measures periods of silence within a conversation that are used to determine whether an attempt has been
made to connect a third party to the call. The Silence Detect feature (when activated) allows any CAM site
with full channel recording to set parameters which detect and act on silence during a conversation. With
this feature. authorized personnel determine at what level and rate the System will respond to a call based
on specific events that occur during the conversation. Authorized personnel may select a sensitivity setting
ranging from low to high to meet the unique requirements of their specific site. The CAM System can also
be configured to respond in a prescribed action once the metered condition level has been met. The
following actions can occur independently or in any combination presented below:
•
•
•
Termination of the call
Tag line stating that conference calling is not allowed. and
Mark the record identifying the call as a "Silence Detection"
The CAM System provides this type of on-site control through a Silence Detection Setting GUI application.
o
Enhanced Investigative Tools-Sprint's ITS is capable of recording and monitoring all calls (TOO calls
included) at the local workstation in the facility which can then be used for investigative purposes. With
regard to security and fraud prevention and detection. the CAM system allows facilities to tightly control the
function and capabilities of telephones. not only for the purpose of controlling inmate communication. but
also to minimize the risk of fraud and harassment to the called party.
The CAM system offers the following features:
•
•
•
•
•
•
•
•
•
•
•
•
•
Voice overlays and tag line features that are used to reduce the incidence of three-way calls
The Silence Detect feature that measures periods of silence within a conversation that may be an
alert to an attempted three-way call
.
A "mute call" feature that blocks the inmates' ability to hear or converse with the called party prior to
positive acceptance of the call, which reduces the incidence of harassing calls
The called party has the ability to permanently block calls from the facility
The HarassBlock feature which allows the called party to discontinue a call that has become
harassing or threatening, and by pressing a predetermined key upon disconnection from the call, the
call will be noted as "Harassing" in the call detail report, which allows the facility to take appropriate
action regarding the inmate's telephone privileges
The CAM will not complete calls to answering machines, cell phones, or other such devices
Inmate lines are blocked from sending caller 10 information
Flagging a telephone number as a number to "watch" for investigative purposes
Live call monitOring, recording and playback functions
Telephone call restrictions by PIN or by individual telephone, or by groups of telephones
Pattern dialing detection
Pre-recording the inmate's name to be re-used each time the inmate places a call
Using PIN numbers to control inmate calling, and restricting each PIN to a select number of
approved telephone numbers which the inmate can call
A wide variety of reports can be generated by the CAM system and can be used for investigative purposes.
Following are some of the CAM system reports:
•
•
•
•
•
Phone numbers being called by multiple inmates
Summary of phone usage in number of calls and minutes per phone groups
Graphic display of inmate or system-wide phone usage by hour of day
Call detail per selected Housing Unit. Cellblock, or Pod
Call detail of all in-state or out-of-state calls
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State of Michigan Inmate Telephone System
a
Contract No. 07181001568
Complete Reporting of Premise Fees-Premise fees will be reported for all prisoner telephones by
number and location in an accurate and timely manner. An account detail report will be provided with each
monthly payment of premise fees.
a Caller 10 Information Blocked-The Sprint proposed inmate telephone system is capable of blocking
inmate lines from sending caller ID information.
a
Year 2000 Compliance-The entire Sprint Team, including all Sprint subcontractors warrant that all
software and hardware provided to the State upon contract award, is fully Y2K compliant.
III-C TASKS
The following is a preliminary analysis of the major tasks involved for developing the end product of this
project. The contractor is not, however, constrained from supplementing this listing with additional steps,
subtasks or elements deemed necessary to permit the development of alternative approaches or the
application of proprietary analytical techniques.
1.
o
An overall plan must be developed as a basis for executing subsequent steps as the project
progresses. Essential to the process of this task is the preparation of a sound approach to
attaining the objectives of the project.
Sprint will provide a detailed implementation plan with a supporting Gantt chart identifying each step and
milestone, as well as the overall approach for the project. Sprint will provide, install and maintain a Frame
Relay, Wide Area Network (WAN) and Voice Circuits for use by inmates at correctional facilities operated
by the State of Michigan Department of Corrections. The WAN and Voice Circuits will provide a fully
automated service in accordance with the requirements and provisions set forth in the contract.
Table 3-1 contains a description of tasks or work steps into which the project has been divided by
preliminary agency analysis of the problem. For each task, the agency requirement for the deliverable
product has been listed and Sprint roles and responsibilities have been described.
Table 3·1
Roles and Responsibilities Descriptions
TASK
ROLE
Site Surveys
-Input site survey
requirements
-Notify sites of access
requirements
Implementatio
n Plan
-Input Michigan
Department of
Corrections regarding
implementation
requirements
-Review and approve final
implementation plan
-Provide required order
entry information
Order Entry
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SPRINT ROLE
-Develop site survey schedule
-Conduct physical site surveys to determine site installation
requirements
-Compile site information and document for order packages
-Develop implementation strategy
-Define implementation requirements
-Develop master schedule, PERT charts, Gantt charts, detailed circuit
implementation schedule, and detailed network cutover schedule
Define project implementation resource requirements
-
-Complete required sales order forms, e.g., Letter of Agency, Premises
Equipment Compatibility forms, etc.
-Document site survey installation requirements
-Enter orders into CIS
-Download to network provisioning Facilities Management System
(FMS)
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Contract No. 071BI001568
State of Michigan Inmate Telephone System
Table 3·1
Roles and Responsibilities Descriptions
TASK
ROLE
Circuit
Provisioning
(DSOand
DS1,DS
Facilities)
-Notify sites of access
facilities' installation
dates
Circuit
Provisioning
(Continued)
-Notify sites of access
facilities' installation
dates
Circuit
Installation
Network
Cutover
-Assist Sprint, host, and
terminal vendors in
developing cutover and
test plan procedures
-Signs off on final system
acceptance
SPRINT ROLE
-Order receipt in FMS (Provisioning)
-Review order package and associated trunk data worksheet
(Provisioning)
-Process order through trunking, requisitioning, and parting
(Provisioning)
-Issue material requisitions for Sprint-provided CPE
-Finalize circuit design (Provisioning)
-Transmit access service request to lEC to order access facilities and
inside wiring (Provisioning)
-Receive Firm Order Confirmation (FOC) from lECs (Provisioning)
-Verify lEC FOC dates for acceptance (Provisioning, Activations)
-Escalation for improved FOC dates where necessary (Provisioning,
Activations)
-Receive Design layout Records (DlR) from lECs (Provisioning)
-Confirm DlR for lEC design conformity (Provisioning)
-Verifies circuit facilities and equipment assignments
-Coordinates field operations circuit wiring and cross-connect activities
-Tests and accepts lEC access facilities
-Verifies lEC inside wiring installation and point of demarcation
-Verifies lEC circuit labeling
-Coordinates Sprint-provided CPE equipment installations
-Performs loopback testing on Sprint-provided CPE to verify equipment
operation
-Circuit mapping and end-to-end circuit testing and acceptance
-Provides notification of circuit installation completion
lOCAL EXCHANGE CARRIER {lEG}
-Performs plant test activities prior to the FOC date
-Implementation Management Sprint on FOC date for joint acceptance
testing
-Installation of inside wiring to required demarc
-Demarc Circuit labeling
-Performs joint acceptance testing with Sprint PlSC
-Develop cutover procedures
-Manage/Coordinate host and remote terminal cutover activities
-Perform required pre-cutover preparation activities to minimize
downtime during cutover
-Perform required host and remote terminal reconfiguration activities
-Perform system cutover
TRAINING
A. The Contractor shall provide training for personnel to achieve the level of proficiency necessary as
noted in the Request for Quotation. Charges, if any, for specified RFP requirements shall be
listed in the separately sealed Cost Evaluation Model.
Cl Professional training will be provided at no cost to the State for necessary State staff during the life of the
contract. Sprint will provide the necessary training manuals that will become the property of the State.
Instructor-lead training and on-the-jOb training will be provided, emphasizing hands-on demonstrations to
familiarize participants with the CAM system. The courses are designed to encourage participants to
practice the skills necessary to perform their daily functions on the CAM system.
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Contract No. 07181001568
State of Michigan Inmate Telephone System
Instruction given during the training sessions is conveniently limited to six simple applications requiring no
previous computer experience. These applications are PIN/PAN, Restrict, Monitor, Report, Debit, and
On/Off. These six applications use easy-to-understand language and pictures to assist staff members in
operating the CAM. The click of a mouse, entering a few numbers and names when needed, is all that is
required to operate the CAM system. The CAM Users Manual is provided in Tab 2. Course elements
covered in the initial training session are described on the pages that follow. These elements are subject to
approval and modification by Sprint, Evercom, and the Facility.
CAM Inmate Telephone System (ITS) Course Elements
Course Element
Description
CAM Components-Their Purpose
and Operation
PartiCipants learn what a wide area network (WAN) and a local area
network (LAN) are, and how they relate to the components of the
CAM. Components of the CAM will be discussed, as well as the
centrally located CAM server and backup svstem(s).
The facility administrator has the ability to determine CAM system
accessibility by assigning passwords and security levels to authorized
personnel. A permanent log-in record reflects when system users
enter and exit the system. Authorized personnel can control phones
individually or system-wide, turning them off or on as needed.
The purpose and use of monitoring tools will be discussed.
Security Features and Operation
Use of CAM System Monitoring
Tools
Setup and Maintenance of Inmate
Accounts and Dialing Capabilities
Participants will learn how to:
Assign a PIN to an inmate
Enter necessary inmate information such as:
o Calling Numbers
o Setting Restrictions on Numbers
Real Time Monitoring of Call
Activity as an Investigative Tool
• Call Blocking
• Call Recording
• Private Number
• Watched Number
o Setting Restrictions on time of day calls are allowed
o Setting Alarms for specific numbers
o Setting the language option
o Making changes to an inmate's account
o Viewing changes/revisions to an inmate's account
Visual call monitoring and Audio call monitoring will be described and
instructions on how to activate these functions will be taught.
The visual display reveals the called party's phone number and
location, the person making the call, the location within the facility
where the call is being made, the time, status, and duration of the
call, and whether the call shows any restrictions (i.e., private or
watched).
Clicking the mouse on any call in progress that is displayed on the
computer screen, and listening to the conversation on a designated
monitoring phone activates the audio display.
Optional Inmate Calling Capabilities
...
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The potential to deter and control crime within the facility and outside
the facility through the use of call monitoring will be discussed.
In addition to collect calling, two calling options are available through
the CAM that also require positive acceptance by the called party.
They are debit and prepaid.
Debit - An inmate account can be set up to allow funds to be
Page 24
Contract No. 07181001568
State of Michigan Inmate Telephone System
CAM Inmate Telephone System (ITS)Course Elements
Description
Course Element
Optional Inmate Calling
Capabilities-Continued
deposited in a commissary-type account that would allow the inmate
to make calls to anyone on their call allowed list as long as there is
sufficient money in the inmate's telephone account.
Prepaid - Family and friends can apply money toward an account
that would allow the inmate to place calls to only telephone numbers
specified by the family member or friend who set up the account. As
long as there is sufficient money in the account and the number is on
the inmate's call allowed list.
CAM Inmate Tel~J>hone System (ITS) Course Elements, Continued
Course Element
Description
Restriction Application
Instruction will be provided on the restriction feature, which allows
authorized personnel to search, enter and review number
restrictions. The use of this feature as a tool to officers and
investigative personnel will be described. Instruction will be given
on how to identify, add, or change a telephone number as blocked,
harassed, free, private, watched, permanently blocked, or as a
wildcard. Use of the search feature and use of the description field
for comments or reasons for the restriction will also be discussed.
Instruction will be given on generating revenue reports and central
office administrative reports
Use of the reporting capabilities for investigative purposes will be
discussed.
Instruction will be given on how to search records and generate
reports by telephone, location, specific telephone number, date,
PIN, call duration, destination, call type, etc.
The user will be taught how to listen to a selected call stored on
the hard drive, listen to a selected call stored on a tape, copy a
calilrecord to a Zip disk for easy transport, or print a hard copy of
the report. Instruction will be provided on labeling, removing and
replacing tapes containing recorded information. Mobile recording
capabilities will also be discussed.
Reporting Capabilities
Recording Capabilities
CAM Workstation Course
Course Element
Description
Introd uction
Viewing Port Details
Overview of workstation functions and features.
How to review the current status of any port within the inmate
facility after logging in at the workstation.
How to disconnect an individual port or all ports using a
convenient popup menu.
Disconnecting an individual
port or all ports
Sorting the Ports by
LocationfTrunk
Reviewing and
Acknowledging Alarms
Set up and/or Changing
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Understanding how ports can be displayed, either by location or
by trunk.
Explanation of how the ports that have triggered alarms can be
reviewed and the alarms acknowledged within seconds after
loooing on at the workstation.
Accessing status and alarm information and understandino how
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Contract No. 071BI001568
State of Michigan Inmate Telephone System
CAM Workstation Course
Course Element
Description
Profile ConfiQurations
to customize the requirements of each individual user.
---- - ---
B.
Technical Services. Sprint's technical representative will be available to State personnel by phone to
solve minor problems/questions or on-site visits to solve more complex problems or questions.
a
Sprint will provide a Project Manager to serve as a single point of contact for the State to handle all
technical issues-solving minor problems, questions, and performing on-site visits. This service is provided
at no additional cost to the State.
SCHEDULE OF EVENTS
The desired delivery and installation schedule for this procurement is 80% installed within first 180 days; 100%
completed within the first 240 days. Sprint has provided a written guaranteed delivery , installation and
implementation schedule. The schedule is to be reviewed and approved by the Department of Corrections. This
schedule shall also include dates when the Department of Corrections needs to provide data base information
and meet site requirements. Failure to guarantee delivery and installation may be cause for rejection of bid.
SITE PREPARATION
A.
Site preparation specifications for equipment listed in Work Statement shall be furnished by the
Contractor 45 days prior to install to the Contract Administrator. These specifications shall be in
such detail to ensure that equipment to be installed shall operate in accordance with any special
State requirements which were identified to the Contractor in the State's RFP and the Contractor's
published specifications.
B.
The State will prepare the sites as specified by the Contractor. Subsequent alterations or
modifications in site preparation required by the Contractor, which are attributable to Contractor's
requirements and which involve additional expense to the State shall be made at the expense of
the Contractor.
C.
If any such site alterations as specified in sub paragraph B. above, cause a delay in the
installation, the provisions contained in the Liquidated Damages Section shall apply.
D.
The Contractor will notify the State in writing as to the adequacy of the State's planned layout of
the equipment within ten (10) days after receipt of the State's plan.
INSTALLATION LOCATIONS
Note: Number of Total Stations listed in Attachment A reflects current figures; hence, size at
installation. Vendor shall install equipment with a system capacity capable of 20% expansion at
each facility. This is an estimate only and individual facilities may require more than 20%, others
less.
Vendor shall also be prepared for and required to install equipment and monitoring system at
any new facilities at new site locations, or expanded facilities at current sites.
SPECIFIC CONTRACTUAL RESPONSIBILITIES REGARDING INSTALLATION
A.
The Contractor shall provide a written, detailed plan for the cutover of the new telephone system.
The cutover shall be accomplished in a manner that will provide minimum interruption of telephone
service to the faCility. The State reserves the right to approve the cutover date and time.
B.
The Contractor shall order trunk test facilities and test the system using a minimum of one (1)
trunk per category and two (2) stations (or two stations per remote location) at least two weeks
-A...S
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State of Michigan Inmate Telephone System
Contract No. 071 B 100 1568
prior to scheduled cutover. All lines. stations. and other equipment installed by the Contractor shall
be tested for proper operation and function prior to the cutover date. The State reserves the right
to witness and verify all testing.
C.
The Contractor shall arrange for the continued use of the present system in the event of an
unsuccessful cutover.
D.
Upon completion of a successful cutover. the Contractor shall immediately correct any malfunction
in station and peripheral equipment and trunks.
E.
The Contractor shall be responsible for maintaining a tranqUil working relationship between the
Contractor's work force. his/her subcontractors and their work force. State employees. and other
construction contractors present at the work site. Labor disputes which result from the Contract's
employees presence on work site. or other action under the control of the Contractor must be
quickly resolved by the Contractor. Labor disputes by the work force of the Contractor shall not be
deemed sufficient cause to any claim by the Contractor for additional compensation for loss or
damage to equipment, tools, or vehicles, or lost work time, nor shall such labor disputes be
deemed sufficient reason to relieve the Contractor from any of his/her obligations under the
Contract.
F.
The installation of the specified telephone system shall be accomplished by the Contractor with
minimum disruption or interruption to the State's normal business operation at the installation site.
G.
The equipment contracted by the State hereunder, shall be delivered to its proper location and
installed by the Contractor without additional cost or expense to the State. The State shall not be
deemed to have accepted any component or piece of equipment until such time as said
equipment has been installed and is operating in accordance with the specifications as
determined by the State.
H.
Prior to acceptance of such equipment contracted by the State hereunder, the Contractor shall be
responsible for destruction or damage of such equipment while in transit, storage or partially
installed. In the event destruction or damage occurs to such equipment. the Contractor shall
replace or repair such equipment without additional cost or expense to the State.
I.
Where penetration of any fire or smoke barrier is necessary. barriers shall be restored by
approved method as specified in the National Fire Protection Association (NFPA) Codes and
National Building Codes.
J.
The Contractor shall obtain written permission from the State before proceeding with any work
requiring cutting into or through any part of the building structure as girders, beams, concrete or
tile floors. This includes, but is not limited to, any part of the building structure where the
fireproofing or moisture barrier may be impaired. This does not apply to the installation of screws,
expansion columns, walls and ceilings. All work must adhere to the State and local building and
life safety codes.
K.
The Contractor shall exercise reasonable care to avoid damage to the State's property or to
property being made ready for the State's use. The Contractor shall promptly report any damage,
regardless of cause, to the State.
L.
The Contractor shall ensure that required fire fighting apparatus is accessible at all times and that
his/her employees are trained in its use. The use and/or storage at the site of flammable,
explosive and/or toxic components including (but not limited to) gasoline, benzene, alcohol,
naphtha, carbon tetrachloride or turpentine for cleaning any of the equipment on the State's
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State of Michigan Inmate Telephone System
Contract No. 07181001568
premises is prohibited. The equipment room and other areas shall be kept clean and free of
debris.
M.
The Contractor shall keep fully informed of all Federal and State laws; regulations pertaining to the
Occupational Safety and Health Act (OSHA); all local ordinances and regulations; and all orders
and decrees of bodies and tribunals having any jurisdiction or authority, which in any manner
affect the conduct of the work. The Contractor shall, at all times, observe and comply with all
applicable laws, ordinance regulations, orders and decrees, and shall protect and indemnify the
State and its representatives against all claims and liabilities arising from or based on violations
committed by Contractor's employees or subcontractors.
N.
The Contractor shall promptly remove all debris, including wire tailing and packing materials from
the job site. On a daily basis, it is permissible to coordinate debris removal with other contractors.
O.
Within site and facility limitations the State shall provide a suitable equipment room, operating
environment, safe storage, and power for the successful installation and operation of the specified
telephone system in accordance with the requirements of the Contractor as stated in the bid
documents.
P.
The State shall keep the equipment room free from storage of combustible items, corrosive
chemicals, or bulky items such that the room will be virtually free from any use not associated with
operation of the telephone system or for other equipment requiring a similar automatic EDP
operation and environment.
Q.
Access to the equipment room will be restricted to authorized personnel.
R.
The State will confer with the contractor to provide janitorial and maintenance services in the
equipment room such that the least amount of dust, dirt, moisture, or gaseous chemical
evaporation is created while meeting these service needs.
S.
The State shall provide: Diffused fluorescent lighting providing ambient room lighting of 70 foot
candles as measured 30 inches from the floor and sealed concrete or equivalent floor covering for
the entire floor area of the equipment room which will accommodate loading to 200 Ibs/square
foot.
T
Contractor shall provide for all telephone or data signal and power circuits to be protected from
lightning or power system induced voltage transients with appropriate protective devices (e.g.,
arrestors, suppressers, etc.) and earth ground such that damage to the telephone system
equipment shall not be possible except for a direct lightning hit on the system wiring/cabling.
U.
The State does not provide smoke or combustion detectors or alarms. The Contractor is permitted
to provide alarms at his/her own expense to meet insurance requirements.
V.
The State shall permit a water charged fire sprinkler system in or directly above the equipment
room provided the sprinkler heads are high-temperature rated. Where local code requires
sprinkler protection, the State shall also permit an automatic fire protection system, provided by
the Contractor, to be loaded with an electrically non-conductive medium of low toxicity such as
Halon 1301 gas.
MAJOR FIELD MODIFICATIONS
A.
The Contractor shall provide for major on-site field modification, which is defined as a
Contractor-generated improvement in equipment which Contractor provides without cost to other
similar customers. Such modification must be scheduled and approved by the State.
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Contract No. 07181001568
State of Michigan Inmate Telephone System
B.
o
When the Contractor requests such modification activity and it results in equipment remaining
inoperable for periods in excess of eight (8) consecutive hours of State scheduled operation
(Saturday, Sunday, and State holidays excluded.
Sprint has read and agrees that maintenance credits will be allowed as stipulated above.
C.
Any hours during which the Contractor is prevented from performing work on the equipment for
causes shall not accrue toward the eight-hour period.
ADDITIONAL SECURITY CONDITIONS
The work comprising this project will be performed at State Correctional Facilities and the contractor
shall comply with the following special working conditions:
Contractor shall submit a list of names, social security numbers, birth dates, and additional information
when requested, on all persons expected to be employed on the project site. Such list shall be
submitted directly to the Administrative Officer at each facility for approval prior to any person's
appearance at the site for work assignments.
Contractor will be allowed to work within or on facility confines from 8:00 am to 5pm No work shall be
performed on Saturdays or Sundays without Warden's permission. Other time schedules may be set by
the Facility.
All work visits shall be scheduled with the facility and contractor shall check in and out with the Facility.
All employees of the Contractor may be subject to individual body search each time they enter the
Facility. Packages or containers of any kind may be opened for inspection. Lunch boxes are not
permitted inside the security perimeter. All employees of the Contractor will be required to have
identification cards or badges furnished by the Contractor.
All trucks and other mobile equipment may be subject to inspection both on arrival and upon departure
from the Facility. Absolutely no fraternization between prisoners and the Contractor's employees will be
tolerated. Any attempts at same by prisoner are to be reported immediately to Facility personnel.
No requests for visits with prisoners will be granted to Contractor's employees except where such
visiting originated prior to award of the Contract.
Contractor shall follow rules pertaining to foot and vehicle traffic as established by the Facility.
Contractor shall observe all off-limit restricted areas beyond which no unauthorized personnel may
trespass.
All heavy power tools and machinery such as air hammers, acetylene tanks, etc, must be removed from
the inside of the security perimeter, through the assigned gate by 5pm. Such heavy equipment as power
shovels, compressors, welding machines, etc, can remain inside but bust be immobilized in an
acceptable manner.
Cutting torches and cutting tools in general shall be securely locked where and as directed by the
Facility, and checked out as needed. No tools, small pipe, copper or wire shall remain on the site
overnight unless acceptably locked inside shanties or tool chests.
D.
There will be no exchange, loaning or borrowing of tools, equipment or manpower between the facility
personnel and the Contractor.
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State of Michigan Inmate Telephone System
0.
Contract No. 071BlO01568
The assigned gate through which materials, equipment and vehicles must be transported will be opened
upon request between the hours of 8 am to 5 pm.
0.
Sanitary facilities will be assigned for the use of the Contractor's employees.
Facility personnel may inspect and search areas under construction at any time, including the
Contractor's equipment.
Contractor personnel are not allowed in security areas unless accompanied by Facility security
personnel.
Parking of Contractor's and Subcontractor's employees' automobiles shall be limited to areas as
directed.
0.
SERVICE REQUIREMENTS - MAINTENANCE OF EQUIPMENT
MAINTENANCE OF EQUIPMENT
A.
The Contractor must be responsible for maintenance (labor and parts) at no cost to the State
and shall keep quoted equipment in good operating condition for the length of the contract. All
maintenance performed must be identified by equipment serial number or other agreed upon
designation.
B.
The Contractor shall normally respond by phone within one hour after notification by the State
that the equipment is inoperative. The phone call will establish the urgency and time of arrival on
site. In critical situations the Contractor shall arrive within 4 PPM hours and the equipment shall
be repaired within 12 hours. If the Contractor fails to repair the equipment within the above
period, the Contractor shall pay liquidated damages as described in Section I-L of the RFP.
There are no additional charges for remedial maintenance during the prinCipal period of
maintenance (8:00 a.m. to 5:00p.m.).
C.
All Remedial Maintenance will be performed promptly after notification of equipment becoming
inoperative. The vendor shall provide the State with a designated continuous contact point and
shall make arrangements to enable the maintenance representative to receive such notification
and respond.
D.
Contractor must be responsible for contractor required preventive maintenance. Preventive
maintenance must be performed at no additional cost, between the hours of 8:00 a.m. to 5:00
p.m., at a time agreeable to the State.
E.
The Contractor must supply, upon request, a monthly service report to the designated State
office for service performed.
The following information is required on the Contractor Service Report: (This will be provided on
a monthly basis.)
•
•
•
•
•
Serial/Model number of equipment being repaired
Service performed
DatelTime equipment repaired
DatelTime service request received
Location of service
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State of Michigan Inmate Telephone System
• Cause of breakdown or need of service
• Field engineer's name performing service
• Service report control number
• Replacement part description
Contract No. 071BI001568
F.
Principle period of Maintenance (PPM) will be the same hours as the State's normal working
hours (currently Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding a one (1) hour lunch
period, excepting State-observed holidays).
G.
The principle period of maintenance hours may be changed upon 30 days written notice by
mutual agreement, except that the Contractor shall make every reasonable effort to change his
schedule in a shorter period of time.
H.
Malfunction Reports
The Contractor shall furnish a malfunction incident report to the State upon completion of each
maintenance call. Such reports shall initiate at the request of the Contract Administrator and
shall continue until designated to hall. The report shall include, as a minimum, the following:
(1)
(2)
If applicable, date and time (hours, minutes, and a.m. or p.m.) of arrival (to be supplied
by user and verified by Contractor).
(3)
Type and model number(s) of machine(s).
(4)
Time (hours, minutes. and a.m. or p.m.) repair completed.
(5)
Description of malfunction (equipment or software).
(6)
I.
Date and time (hours, minutes, and a.m. or p.m.) notified (to be supplied by user and
verified by Contractor).
If charges are applicable. the estimated full amount.
Unreliable Equipment
In the event of equipment failure to the degree that productivity is seriously impaired, the State
shall call for a review of the malfunction reports, as required in Paragraph RfEVlSIED PIER
AIl)lDlENIDIUM: +oN, H Malfunction Reports, for the preceding 3 months. If accumulated
malfunction time (determined by Paragraph H reports) for this period is equal to or exceeds 5%
of the schedule hours for this period, it shall be determined that the productivity has been
seriously impaired.
The malfunction condition(s) shall be corrected within five (5) working days of such review. If at
the end of this period it has not been corrected. the issue will be escalated to a special
committee which shall consist of:
1. Two Departmental Representatives
2. One Contractor Representative
This committee shall determine by majority vote which of the following three options is most
appropriate.
1.
Provide a backup machine. without additional charge to the State.
2.
Provide on-site service and call in appropriate Contractor engineering or plant personnel.
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Contract No. 07181001568
State of Michigan Inmate Telephone System
3.
Mechanically replace the equipment (In whole or in part). Contractor shall replace a
persistently failing machine for up to one year after warranty commencement. Thereafter,
Contractor shall replace all persistently failing components.
The Contractor will not unreasonably decline to perform the option determined by the
Committee.
At the end of the five (5) working day period, and upon written notice to the Contractor, the State
may exercise the option to initiate termination proceedings on the unreliable equipment. The
Contractor is obligated to continue, in compliance with contractual terms contained herein, to the
date set forth for removal of the equipment in a written notice from the State to the Contractor.
The Contractor shall be liable for all outbound preparation and shipping costs for equipment
returned pursuant to this provision.
SYSTEM SPECIFICATIONS AND REQUIREMENTS:
OPERATIONAL AND TECHNICAL STANDARDS
1.0SYSTEM OVERVIEW STATEMENT
1.1
The Prisoner Telephone System involves in excess of 40,000 prisoners in 56 locations
throughout the state. Sites vary from 6 to +100 housing unit and yard telephones. Some
locations utilize TDD (Telecommunication Device for the Deaf) telephones. Hours of operation
vary among facilities, but generally, telephones are in use from 7 am to 11 pm.
1.2
By department policy, hearing impaired prisoners shall be granted access to a TOO for
telephone calls to a person on the prisoner's approved telephone list. In addition, prisoners shall
have access to a TOO for telephone calls to a person on the prisoner's approved telephone list
who is hearing impaired.
1.3
At this time, the locations do not share a common data base. Hence, when a prisoner moves
from one facility to another, he/she will get a new PIN and the allowed numbers will have to be
re-entered into the system.
o.
All responsive bidders must include in their proposal, a move to a centralized data base and
universal PIN system for stored allowed prisoner telephone numbers that can be accessed
regardless of prisoner location. The Network Management System will be operated and
maintained by the Department of Corrections MIS (Management Information Services) data
center located at Logan Square in Lansing, Michigan. The centralized system must have the
capability to be viewed by anyone on the State's approved WAN (Wide Area NetwOrk). Changes
in the central data base must be restricted to those with secured access only.
o
Sprint will provide a centralized database and universal PIN system that contains stored allowed prisoner
telephone numbers accessible from multiple locations. Sprint understands and agrees that the Network
Management System will be operated and maintained by the Department of Corrections MIS data center
located at Logan Square in Lansing, Michigan. Additionally, Sprint can provide network access at any
location required by the State. Sprint will work with the State to determine the best access methodology for
state administrative locations. Sprint's centralized system will have the capability to be viewed by anyone on
the State's approved WAN. All changes in the central database will be restricted to those with secured
access only, as determined by the State.
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State of Michigan Inmate Telephone System
Contract No. 07181001568
The robust WAN offers a secure, efficient, fast and reliable solution, and can be located anywhere the State
desires. Total WAN cost and overall management will be provided by Sprint.
1.4
1.5
o
By department policy, each prisoner is limited to 20 allowed numbers. In addition to those
numbers, each prisoner has access to a list of Universal Numbers. Each prisoner call allowed
number must be tied to a physical address with the same area code and phone number as the
number dialed. Universal Numbers are automatically included in addition to prisoner call allowed
numbers. Universal Numbers may not be included in a prisoner's call allowed list, as Universal
Numbers are not monitored and prisoner allowed numbers are.
Recent legislation may require a debit management as well as a collect call system. Therefore,
the State encourages that potential contractors include debit management in their bid proposal.
The Sprint call control application provides two alternatives to collect calling: Debit and Prepaid.call control
is maintained through allowed number blocking and unblocking, reports on call traffic, account balance
updates, call detail history by PIN number, call complaint history by PIN number, and positive acceptance of
calls. The benefit of both the debit and prepaid alternatives is a lower cost per call to the called party, and
the ability to budget for telephone expenses. The debit application has been developed as a fully integrated
component of the CAM System.
The debit system allows the inmate to establish funds in a commissary account at the facility. The inmate
can make calls to anyone on the inmate's call allowed list as long as funds are available in the inmate's
account and positive acceptance is granted by the called party. Sprint's debit application informs the inmate
of the remaining minutes and funds available prior to placing the call.
The prepaid system allows for a family member or friend to open an account by sending an amount of
money to the Sprint billing services customer support center. The paying party can then deSignate what
telephone numbers (on the inmate's call allowed list) the inmate is permitted to call, while using the funds
established in the family member or friend's account. Sprint's prepaid application informs the inmate of the
remaining minutes and funds available prior to placing the call.
1.6
By department policy, all calls are collect and all conversations are limited to 15 minutes, except
TOO calls which are limited to 30 minutes. Call timing in the system is set to allow for the
approximately 1.5 minutes for call setup; hence, actual time may be 16.5 minutes. Call length
parameters must be capable of being set on a line by line basis vs. system wide.
The State may assign a "class of service" that will allow call restrictions and/or tracking per PIN as follows:
a An allowed calling schedule can be provided for each specific PIN, by facility area, by site and globally (all
PINs).
a The global restrictions can take precedence over individual PIN restrictions.
a The system has the ability to limit the duration of calls by PIN and by speCific telephone numbers assigned to
a PIN.
1.7
1.8
o
By department policy, all calls are limited to the United States, Canada, Mexico, Guam, Puerto
Rico and Virgin Islands.
By department policy and with the warden's approval, some prisoners are allowed to make
collect telephone calls.
The CAM System will allow collect, station-to-station calls as required by the State of Michigan.
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State of Michigan Inmate Telephone System
Contract No. 07lBI001568
1.10
By Michigan law, all prisoner calls are monitored and recorded UNLESS TO AN ATTORNEY OR
ELECTED OFFICIAL.
1.11
Assume that existing cable/wire will be used.
2.0 CALL CONTROL REQUIREMENTS
2.1
Design shall be Windows based GUI platform to allow for flexibility and customization.
(J
The CAM uses Windows®NTTM as its platform, which offers flexibility, customization, and networking
capabilities. This means that a familiar icon-based desktop is available to all users while incorporating the
substantial benefits that Windows®NTTM provides. The CAM workstation is designed so that users can
perform a specific task associated with its own icon. Each icon represents a particular function or family of
functions that are closely related. This approach enables the user to access and complete a task in a
simple and timely manner. The user merely clicks on a task icon and the CAM's information, appropriate for
that task, is immediately accessible. After data has been manipulated, the user saves any changes, and
exits the task. Any number of available tasks may be completed in this manner while using the CAM
workstation.
2.2
(J
CJ
CJ
CJ
CJ
System shall allow user to define on/off times by day of week, by individual phone or by system.
Settings for day/night timing shall not be less than four. These controls SHALL BE IN ADDITION
TO AND NOT REPLACE the cutoff keys located in the Control Center.
One of the features of the CAM is its ability to determine the "On" and "Off times for the phones at a facility
based on a variety of different criteria. On/Off times may be programmed:
At each minute, 24 hours a day
Unique to each day of the week
Unique to different areas within a facility
Per telephone, per PIN and per site/location
The entire phone system and/or individual telephones may be turned On or Off with several clicks of the
mouse. In addition, authorized personnel may disconnect a deSignated telephone conversation at the onsite workstation.
2.3
(J
The CAM System has the ability to restrict calls based on number restrictions, per PIN, per PAN, per
telephone, per site/location and globally. The restrictions may be placed on-site or remotely by Evercom, to
become effective immediately upon entry into the System.
2.4
(J
System shall provide for Allowed and/or Disallowed numbers. This feature shall be defined by
PIN, individual telephone or by system.
System shall control prisoner calls by means of a PIN number. This number shall be a minimum
of five digits, numeric. The PIN is to allow access to a list of Allowed Numbers; there shall not be
less than 30 numbers per prisoner list. In addition to Allowed Numbers, Disallowed and Do Not
Record shall also be a function of the PIN or System. The functions can have any combination
of Allowed, Disallowed and/or Do Not Record.
The PIN application requires an inmate to use a predetermined number when placing a call. The PIN
application allows for the identification, by name, of individuals making calls while monitoring or playing
back recorded calls. The PIN application allows administrators to assign special disciplinary time periods or
specific call and time restrictions per PIN to further strengthen the control of inmate calling privileges. And,
when running reports, investigators are able to quickly isolate and identify desired data by the use of an
inmate's PIN.
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State of Michigan Inmate Telephone System
2.5
a
Contract No. 071 B1001568
System shall have flexible Call Blocking capabilities. Call Blocking shall be system wide or PIN
specific; shall have wild card capabilities.
The Sprint- CAM system provides telephone number blocking by PIN or system-wide. During installation, a
"Call Blocking" table is established that denies inmates from making calls to specific numbers or blocks of
numbers as in wildcard capabilities. Typically, access is denied to the following:
Direct Dialing (1 +)
Operators (0-, 00-, 1-D-XXX-O-)
Information (411,1-411,555-1212,1-555-1212)
Talk Lines (900,976 Exchanges)
IXC Access (950, 10-XXX, 10-10-XXX)
Toll Free Lines (1-800, 1-888, 1-877, etc.)
Correctional Facility telephone numbers
Correctional Facility Employees' home numbers
Judges' and Prosecutors' home numbers
Emergency Numbers (911, Police, Fire, Poison, etc.)
CJ
CJ
CJ
CJ
CJ
CJ
CJ
CJ
CJ
CJ
a
Sprint's CAM offers a standard capability of 1,000,000 individual entries with virtually unlimited blocking
potential obtained through system add-ons. These entries may consist of an entire area code, an entire
exchange code within an area code, or a specific telephone number.
Control granted in blocking, unblocking and defining telephone numbers is one of the most helpful
innovations the CAM offers. Besides giving the corrections administrators this control, the CAM goes a step
further in providing the called party several options with which to accept, reject and/or block calls from an
inmate or inmate facility. For example, the CAM PermaBlock feature allows the called party to press a
specific digit to reject all calls from the correctional facility. With the HarrassBlock feature, the called party is
also given the option of pressing a specific digit which will alert the facility administrators of a telephone call
that is suspected of being a haraSSing call.
CAM administrators have the ability to search a problem number and add or remove blocks. A brief
narrative may also be attached to any number. If a number needs to be flagged as a "watched" number for
investigative purposes, or labeled as "private" in order to avoid being monitored or recorded, this is
immediately accomplished with the quick click of the mouse. The CAM also allows "Wildcard" blocking
which can block inmates from calling large groups of unknown phone numbers (i.e., hospitals, government
offices, college campuses, party lines, payphones, etc.).
Calls attempted through the CAM are first validated to verify any outside billing problems that may exist. If
there are any outside blocks on a number, the inmate and the administrator are both notified as to why the
block exists. This has been instrumental in reducing the stress level at facilities using the CAM system.
Correction officers no longer need to spend an inordinate amount of time calling the vendor to check on
number problems.
2.6
Timing of telephone calls shall be a software function, variable by PIN, telephone or both. There
shall be audible warnings of call termination two minutes prior to end of call and just before
disconnect.
Using the PIN Application, administrators may assign special disciplinary time periods or specific call and time
restrictions by PIN, and/or telephone. If there are time restrictions on inmate calls, both parties are warned two
minutes prior to the call being terminated.
CJ
Maximum call duration can be set globally (all PINs), by site, by facility area, or by individual inmate's PIN.
CJ
An allowed calling schedule can be provided for each specific PIN, by facility area, by site and globally.
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Contract No. 071B1001568
State of Michigan Inmate Telephone System
o The global restrictions can take precedence over individual PIN restrictions.
o An inmate under disciplinary action can be restricted from placing all calls assigned to hislher particular PIN
with the exception of privileged numbers (Le., attorney, approved clergy and social work professionals).
[J
The system has the ability to limit calls for a specific duration by PIN and by specific telephone numbers
assigned to a PIN.
2.7
Q
There shall be three voice overlay messages during the conversation that state: "This call is
coming from a Michigan Correctional Facility". This message shall play randomly, not in the first
minute. The volume of this message shall not be so loud as to disrupt the conversation.
Scripting shall include inmate name and facility prior to acceptance of call.
Voice overlay messages may be played on a random basis throughout the call, indicating the call is coming
from a correctional facility. The frequency the message is played and the message content are fully
programmable parameters that may be changed, as the facility requires. The CAM system is also capable
of pre-recording the inmate's name and then playing that recording to announce the inmate's name to the
called party prior to acceptance of the call. The inmate is not able to interface with the programmed
announcements.
2.8
The verbal, system generated instructions to the prisoner shall be bilingual (English or Spanish).
They shall be as follows:
2.81
2.82
Prisoner presses 1 or 2 and hears in the appropriate language:
"Your call may be listened to or recorded by the Department of Corrections unless it is to
an attorney or elected officiar. PRISONER CANNOT BYPASS THIS MESSAGE BY
PRESSING ANY KEY; PRISONER MUST HEAR THIS MESSAGE BEFORE
PROGRESSING WITH CALL.
2.83
Prisoner hears "Please enter your PIN number", and "please press zero and then the
area code and the number you wish to call".
2.84
Q
Prisoner picks up handset and hears: "Please press 1 for English, Marque Dos Para
Espanol".
Prisoner hears (1 )Invalid PIN: "The PIN entry is not valid. Please try again". SYSTEM
TIMES OUT AFTER THREE INVALID ENTRIES; (2) Valid PIN: "After the dial tone,
please enter the phone number".
The CAM system prompts the inmate for a PIN number and for a telephone number. The system then
confirms the accuracy of both numbers. If either number is invalid, the inmate is notified and the inmate is
prompted to hang up and try again. The System will allow completion of only one dialed number per
individual attempt.
2.85
Q
After dialing the phone number, the prisoner hears (1) Invalid phone number: "The dialed
number is not valid. Please hang up and try again"; (2) Valid number: "Please stay on
the line".
The inmate is notified by an automated voice response as to whether the dialed number is valid or invalid. If
invalid, the inmate will be asked to re-enter a valid number. Voice prompts can be customized to meet the
State's needs.
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State of Michigan Inmate Telephone System
2.9
Contract No. 07181001568
Access to system shall be controlled by password; password controls level of access; system
logs password activity and generates report on screen and hard copy on demand. System log
shall record the following:
Time/date password logged in/out of system
Time/date password entered PIN database utility
Time/date password entered any other utilities, i.e. disallowed numbers, allowed
numbers, system settings, line settings, etc.
Addition/deletion of PIN and any changes thereof
Addition/deletion of prisoner name/number and any changes thereof
Addition/deletion of disallowed numbers
Any changes to any database affecting prisoner's ability to place call i.e. restrictions
2.10
Q
Telephone call control, call tracking, monitoring and recording software shall be integrated and
PC based.
The CAM is a fully integrated PC-based call processor. The system feature software applications and user
functions, including call control, call tracking, number restriction, management reports, monitoring and
recording, etc., are accessible through designated workstations linked directly to the CAM System.
2.11
2.12
o
There shall be clock synchronization with the monitoring/recording equipment.
System shall disconnect call if additional (third party) call is detected.
The CAM system will disconnect the call if an additional (third party) call is detected. No three-way calling
detection method is completely effective 100% of the time. Local exchange carrier switching equipment,
age of equipment and infrastructure (wire, terminations, etc.), the switching that occurs over the distance of
a call and several intangible factors influence the effectiveness of detection. Also, multi-party calls
established through a PBX or multi-line phones are almost completely undetectable. Post-call detection is
the only method of complete accuracy in the issue of three-way calling.
Sprint provides reliable sources of three-way call deterrents by:
1) Terminating the call following a predetermined period of silence that could be interpreted as the initiation
of a 3-way call attempt.
2) Informing both parties that 3-way calls are not permitted as follows:
•
Inmate is informed verbally prior to placing the call, and informed through written instructions
present on the telephone.
•
Called party is informed prior to acceptance of call.
3) Utilizing a voice overlay during the call process.
4) Inserting random voice overlay messages informing both inmate and called party that three-way calls are
not permitted.
5) The system monitors calls for periods of silence that may indicate potential three-way or other events not
permitted in the inmate application. This is a programmable variable in the system, in increments of 0.01
seconds .
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State of Michigan Inmate Telephone System
Contract No. 071BI001568
6) Sprint will work with the State to provide the proper treatment of three-way attempted calls. Some
correctional facilitates are monitoring three-way calls for further investigation into criminal activities or
harassment.
7) All calls are recorded and stored for on-command verification of suspected illegal activity and the
retrieval of conversations for investigative or corrective action.
The Silence Detect feature measures periods of silence within the conversation that are used to
determine whether an attempt has been made to connect a third party to the call, which may warrant a
specific consequence pre-determined by the facility. The Silence Detect feature (when activated) allows
any CAM site with full channel recording to set parameters which detect and act on silence during a
conversation. With this feature, authorized personnel determine at what level and rate the System will
respond to a call based on specific events that occur during the conversation. Authorized personnel may
select a sensitivity setting ranging from low to high to meet the unique requirements of their specific site.
The CAM System can also be configured to respond in a prescribed action once the metered condition
level has been met. The following actions can occur independently or in any combination presented
below:
•
•
•
Termination of the call
Tag line stating that conference calling is not allowed, and
Mark the record identifying the call as a "Silence Detection"
The CAM is the only System that provides this type of on-site control through a Silence Detection Setting
GUI application.
2.13
a
Switch hook manipulation shall be prohibited by software. Upon completion of call, telephone
shall reset itself for the next call. Prisoner shall not be able to switch hook to regain dial tone.
Software programs that recognize changes in distance during the call, or utilize other
technological advances are encouraged as opposed to three-way software based only on
"clicks" signifying switch hook manipulation.
The System will allow completion of only one dialed number per individual attempt. To place additional call~
the individual must repeat the entire dialing sequence. Chain calling, incoming calls, third-party calls, credit
card calls, etc. are not permitted.
2.14
a
In addition to manual cut off keys in the Control Center, there shall be the ability to cut off
telephones via software in the Call Control system. There shall be the ability to cut a call in
progress; cut off shall be instrument or system specific.
The entire phone system and/or individual telephones may be turned on or off with several clicks of the
mouse. Further, authorized personnel may disconnect a designated telephone conversation at the onsite workstation.
On/Off times may be programmed:
•
At each minute, 24 hours a day
•
Unique to each day of the week
•
Unique to different areas within a facility
•
Per telephone, per PIN and per sitellocation
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State of Michigan Inmate Telephone System
Contract No. 07181001568
2.15 The system shall provide for a visual display of on/off hook activity status. It shall indicate all
essential call activity in a real time mode, showing any or all of the following: Prisoner 10
Number, PIN, telephone 10, dialed number, duration of call, recording status.
a
Phones that are in use will display the specific telephone location, inmate PIN and name, the destination
number dialed, city and state of the destination, time and duration of the call any restrictions such as
"Watched" ~r "Private", and the status of the call, for example "In Progress," "C~lIing Destination," or "Get
Acceptance . The CAM System also allows for any specific telephone number to be marked as "Private"
'
which prevents the call from being recorded, and prohibits monitoring of the call.
2.16
2.17
o
System shall provide call activity data and search capabilities by PIN, Prisoner Name, Prisoner
10, Telephone 10, Called Number, Date, Time, Call Duration. System data base shall not be
limited to these features.
System shall provide for ability to deSignate "hot" numbers and shall provide for automatic
notification when number(s) is/are accessed as well as provide for reports. Report shall provide
for, but not be limited to, number dialed, date, time, prisoner 10, PIN, telephone 10.
The CAM System allows for call alerting on watched or "Hot" numbers. Numbers can be marked as
"Watched" in the Restrict Editor Application, or in the PIN Editor Application. Once a number is marked as
watched, any calls or attempted calls are flagged in both the call detail record, as well as the live Monitoring
Application. As an additional feature, an administrative alert can be sent to a network workstation, alerting
authorized personnel that a call is being placed that they might want to monitor live, or be aware of to play
back later.
2.18
o
The CAM utilizes a silence detect algorithm in determining fraudulent use of the telephones. Typically,
silence is always present during a third-party-type call. The called party and inmate receive an audible
notification, utilizing silence detect, with a visual screen display noting that a silence event was detected
during the conversation. The call detail record will be marked with a silence detect notation. As in the case
of any silence detection, the results will vary greatly depending on the local exchange carrier switching
eqUipment, age of equipment and infrastructure (wire, terminations, etc.), the switching that occurs over the
distance of a call, and the State-chosen setting of the sliding bar that determines how long a silent session
is allowed before call termination will occur. With the adjustable sliding bar, the percentage of completed
third-party calls is controlled by the State. A third party call report is available that meets all of the aboverequired provisions.
2.19
o
System shall provide for identification of a third party call when it is dialed. This notification shall
be automatic and can be audible and/or visual; a report shall be automatic and shall be available
on demand. Report shall provide for number dialed, date, time, prisoner 10, PIN, telephone 10.
(This is in the event a third-party call goes through undetected by the system. Bidder to state
estimated percentage of this occurrence.)
System shall provide for called number correlation. There shall be automatic notification of when
the same telephone number is called by one or more of the following: faCility, PIN, telephone 10.
The CAM has a "Multiple Dialing" feature that prohibits inmates from placing a call to the same number
simultaneously. The CAM will block his or her attempt until the initial call is terminated. In addition, the CAM
System allows for call alerting on watched or "Hot" numbers. Numbers can be marked as "Watched" in the
Restrict Editor Application, or in the PIN Editor Application. Once a number is marked as watched, any calls
or attempted calls are flagged in both the call detail record, as well as the live MonitOring Application. An
administrative alert can be sent to a network workstation, alerting authorized personnel that a call is being
placed that they might want to monitor live, or be aware of to play back later.
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State of Michigan Inmate Telephone System
Contract No. 07181001568
2.20
Call records shall be collected and processed in real time. Call records shall be available for all
reports and searches from the time of call completion. Additionally, call records shall contain
number called from, number called, date of call, time of call, duration of call, any flags or special
deSignators associated with the call, reason for disconnect PIN, and prisoner number.
2.21
Search and report capabilities shall include, but not be limited to, the following: Date, Time,
Prisoner 10, PIN, telephone 10, Duration of Call, Called Number.
2.22
System shall be capable of allowing/disallowing calls during power outage.
D As the CAM System is a fully electronic-based switching system, upon failure of the centralized processor
the uninterruptible power supply (UPS) backup will maintain the system and allow calls to be completed.
The CAM will have a sufficient UPS system installed to ensure complete, uninterrupted operation of the
Inmate Calling System, including recording and network services, for a minimum of one hour and up to four
hours. All UPS equipment provides electrical surge, lightning, and power conditioning protection as well.
Upon the loss of commercial power, no change in the operational characteristics of the Inmate Calling
System will occur. If commercial power is not restored prior to the exhaustion of UPS power, the system will
terminate all calls in progress and shut down. The CAM System will fully recover from any power failure
automatically, within five (5) minutes, with no outside intervention required. If commercial power is restored
prior to the exhaustion of UPS power, no change in the operational characteristics of the Inmate Calling
System will occur.
2.23
a
System shall be user friendly, menu driven, software based, have remote and built-in
diagnostics, visual and audible alarms, system redundancy and remote access support.
The CAM system contains user-friendly icons and is menu-driven because each CAM call processor and
workstation operates in the Microsoft® WindowsNTTM operating system. This proven platform provides a
stable and reliable networking environment that provides Significant security features, including visual and
audible alarms. Much of the CAM's functionality is based on Microsoft® Sal ServerTM multi-user relational
database management system, which provides powerful tools for the creation, maintenance, and
administration of large databases. Sal has significant data replication capabilities that provide substantial
data backup security. Networked to each CAM are mUlti-media computer workstations that function as an
extension of the call processor. From these remote workstations an array of reporting, data maintenance,
and investigative procedures may be performed. Sal gives the CAM the ability to organize and process
large amounts of data in a fast and efficient manner.
2.24
System shall provide for the "blocking"of certain numbers (attorney or elected official) that are
not to be monitored or recorded. Though the call will not be monitored or recorded, call detail
record (time, date, PIN, telephone ID, length of call, number called) shall be maintained in data
base.
D Numbers deSignated as "Private" are prevented from being recorded and do not allow a call to be
monitored. In the event that a retrieval of a "private" call is attempted, the System will inform the user that,
"This call is prohibited from monitoring." The time, date, PIN, telephone ID, duration, and number called are
noted in the call detail record in the database.
2.25
System backup shall be at the workstation level.
D Sprint has read, understands and will comply with this requirement. The system is capable of being backed
up at the workstation level. The system can be backed up at a specific date and time, or when the drive
reaches its deSignated capacity. Once the drive reaches its deSignated capacity, the CAM automatically
begins to transfer recorded call data to the Advanced Intelligent Tape (AIT). The CAM then instructs the
user how to label the tape for archiving purposes. This means that investigators are able to retrieve
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State of Michigan Inmate Telephone System
Contract No. 071B1001568
recorded calls quickly by directly accessing the system hard drive, or merely inserting a tape into their
workstation. Sprint ensures that call records cannot be lost because in addition to call record backup on-site
at each facility, the call records are also sent to the centralized computer to be located in Lansing, where
they are also saved to a tape. This duplication of saved data ensures accurate and secure historical call
detail records.
The CAM is equipped with an uninterruptible power supply (UPS) backup that will maintain the system and
allow calls to be completed in the event of loss of power. The CAM will have a sufficient UPS system
installed to ensure complete, uninterrupted operation of the Inmate Calling System, including recording and
network services, for a minimum of one hour and up to four hours. All UPS equipment provides electrical
surge, lightning, and power conditioning protection as well.
2.26
a
System shall provide for a visual off hooklon hook activity status.
The Monitor application provides a visual on hookloff hook activity status by displaying a concise
description of activity for each phone. Telephones that are in use will display the specific telephone location,
inmate PIN and name, the destination number dialed, city and state of the destination, time and duration of
call, any restrictions such as "Watched" or "Private", and the status of the call, for example "In Progress,"
"Calling Destination," "Get Acceptance".
2.27
2.28
Access to 800/888/877 (toll free) numbers shall be prohibited.
2.29
Access to multiple IntraLATA carriers via 800+ 900+1 976+, or 10-10XXX and other calls as
defined from time to time by the Issuing Office shall be prohibited.
2.30
Access to the "911" emergency system shall be prohibited.
2.31
o
Access to "411" and/or "555-1212" information service shall be prohibited.
System shall deny access to pager numbers dialed or to telephone answering machines or voice
mail systems.
Sprint's ITS will deny access to pager numbers dialed or to telephone answering machines or voice mail
systems. The CAM automatically prohibits calls to all pay-per-call, directory assistance and emergency
services, including 900, 972, 976, 550, 555-1212, 700, 500, 911, 411, etc. The CAM automatically prohibits
calls to all long distance carrier access codes including 10-XXX, 101-XXXX Primary Interstate Carrier (PIC)
codes, all local numbers that access long distance carriers such as 950-XXXX and toll-free area codes and
exchanges. The System will not complete calls to answering machines, cell phones, or other such devices.
Further, the CAM will be pre-programmed to prevent/block calls to speCific numbers deSignated by the
State.
2.32
o
System shall provide means to disable/enable a prisoner's phone privileges, preferably by
prisoner number, or if not by prisoner number, by PIN, by accepting date/time privileges are to
be restricted and date/time privileges are to be restored. System shall automatically disable and
enable PIN according to dates/times entered.
When utilizing the PIN application, individual PINs and/or telephones may be programmed with specific call
restrictions and call durations to further control the telephone usage of the inmates. The CAM system allows
for automatic disabling/enabling of a PIN by specific dates/times entered into the system. In addition, when
you incorporate the PAN (personal allowed number) list, the inmate may place calls only to the numbers
that appear on hislher pre-approved number list. And, once a number is restricted/blocked in the System,
calls to that number are prohibited until otherwise modified by authorized personnel.
~s
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State of Michigan Inmate Telephone System
Contract No. 07181001568
2.33
System shall provide a record of the entry of removal of disallowed phone numbers including
system operator/password identification, date/time number disallowed. A free text field for
comments is desired.
2.34
System shall be able to provide a report identifying all numbers deSignated/coded as confidential
whether or not such a number has been dialed. This report shall specify all PINs associated with
each number.
2.35
System shall provide a free text comments field for each prisoner. This field, and all other
information, to be able to be accessed only at site where prisoner is located and, under a
centralized system, the deSignated "master" workstation.
2.4
COLLECT CALL MODE
Bid proposal must provide for inmate use through debit management, PIN controlled operation
AND collect call mode.
2.41
2.42
Contractor shall assume responsibility for billing called parties receiving collect calls from
inmates and for the collecting of payments for these calls.
2.43
Contractor shall provide a toll free number which will be clearly shown on the called
party's bill for assistance in billing matters.
2.44
Contractor shall provide all local, intra LATA, interLATA and interstate collect call services
at all facilities. Subcontractors are permitted. The Contractor shall be responsible for
installing and maintaining all telephone circuits necessary to provide the required collect
call services.
2.45
Rates charged to the called party for collect calls within Michigan shall not exceed the
rate cap for residential collect call rates.
2.46
2.5
Collect call services shall be through the use of an Automated Operator. At no time shall
an inmate be connected to a "live"operator.
Contractor shall collect all revenue from the called party for collect calls placed by
inmates. A percentage of this revenue shall be provided as a premise fee to the State of
Michigan, Department of Corrections on a monthly basis. Contractor shall not deduct
fraudulent, uncollectible or unbillable calls from the gross revenue prior to applying the
premise fee percentage rate.
DEBIT BASED MODE REQUIREMENTS
2.51
Debit calls shall be used only in a PIN controlled environment. Debit calls must be made
through network services provided by the Contractor at no cost to the State. Debit
accounts are to be tied to the called party number, not the prisoner account number.
Debit account number must match prisoner's Call Allowed List.
The debit application has been developed as a fully integrated component of the CAM System. Debit
accounts will be tied to the called party, and the called party's number will be present on the inmate's Call
Allowed List. The prepaid system allows for a family member or friend to open an account by sending an
amount of money to the Sprint billing services customer support center. The paying party can then
designate what telephone numbers (on the inmate's call allowed list) the inmate is permitted to call, while
using the funds established in the family member or friend's account. Sprint's prepaid application informs
the inmate of the remaining minutes
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State of Michigan Inmate Telephone System
Contract No. 07181001568
2.54
System shall confirm that funds are available in the inmate's "telephone usage account"
after the telephone number is dialed by the inmate but prior to placing the call.
2.55
System must interface with DOC inmate store accounts, which will collect money for prepaid telephone service from the inmates for the express purpose of collection or billing of
calls base on the PIN number of the inmate.
2.
Cl The Sprint CAM inmate telephone system (ITS) operates a PIN-controlled debit management system
offering two alternatives to collect calling at the facility: Debit and Prepaid. Both the debit and the prepaid
alternatives allow number blocking and unblocking, reports on call traffic, account balance updates, call
detail history by PIN number, call complaint history by PIN number, and require positive acceptance by the
called party. These alternatives eliminate the need for an inmate to use administrative phones to place
collect calls to attorneys and others who do not accept collect calls, and afford a lower calling rate to the
inmate and the called party.
Sprint will offer the same premise fee to the State for debit-based calls as for collect calls (as outlined in
the Pricing Proposals), but would also be open to offering further reduced rates for the calls in lieu of a
portion of the premise fee to the State.
2.57
Cl Sprint has a designated 800 number that can be accessed as notification that the account is no longer
needed. Sprint can refund the balance in an account to the designated party at any time, as requested.
2.58
Proposed system must .provide for true "answer supervision" for the billing of Debit
charges. Billing shall begin when the call is accepted by the called party and shall
terminate when either the inmate or the called party hangs up. The system must allow for
a delay in initial billing of the call by a predetermined number of seconds.
Cl Sprint's ITS provides for true "answer supervision" for the billing of debit charges. In addition, the System
can be set so that the called party depresses a speCified number on the keypad to accept, reject, or block
calls from the facility as they can with a collect call. Typically the CAM is set up to delay the initial billing of
the call by eight (8) seconds or as determined by the State.
2.59
Debit charges shall terminate when either the inmate or the called party hangs up.
Cl During answer supervision (line side), an electrical signal is passed back to the originating end of a
switched connection. This signal indicates that the called line has gone off hook, triggering the end of the
billing period for that call.
2.60
Cl The inmate and the called party will be notified by an automated voice prompt one minute prior to call
termination when the funds in the account become insufficient to allow the call to continue. If the account
has not been replenished, then at the next call attempt, the inmate will be notified by an automated voice
prompt that insufficient funds are present in the account to complete the call.
3.0
MONITORING AND RECORDING REQUIREMENTS
3.1
System shall be an integrated design; all recording done digitally and shall be continuous and
uninterrupted.
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State of Michigan Inmate Telephone System
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Contract No. 071BI001568
The CAM's recording feature is fully digital and completely integrated into the system. The CAM utilizes
multiple redundant high capacity fifty (50) gigabyte hard disk drives for storage and seventy (70) gigabyte
industry-standard Advanced Intelligent Tape (AIT) for long-term storage and future archival of call
recordings. An AIT cartridge is approximately the same size as an 8-millimeter videocassette, conserving
valuable storage space, and making it convenient to use in court with a notebook computer and an external
drive.
Once the hard drive reaches its designated capacity, the CAM automatically begins to transfer recorded call
data to the Advanced Intelligent Tape (AIT). The CAM then instructs the user how to label the tape for
archiving purposes. This means that investigators are able to retrieve recorded calls quickly by directly
accessing the system hard drive, or merely inserting a tape into their workstation.
3.2
o
The Live Monitoring Application will show all calls currently in progress, including calls marked as private. A
"P" will appear in the Restrictions column of the monitoring screen if a private call is in progress. A dialog
box will tell the system administrator that the call is confidential and cannot be monitored if an attempt is
made to monitor a call marked as private. In addition, all private calls made will generate a call detail record.
Further, the Report Generator Application has the ability to graph all private calls made according to userdefined parameters.
3.3
o
Silent sessions or pauses shall be labeled. Upon playback, pauses or silent sessions shall be
fully recovered and displayed graphically when desired.
There shall be multi-level password protection and system shall provide for a password activity
log.
The CAM can be programmed to allow only authorized personnel access to system functions via password
security levels. Each of the following functions can be uniquely protected by a password:
- Monitoring - Recording
- Reporting - PIN and debit
- Inmate account data - System control
3.4
o
Sprint's CAM system is programmed to automatically produce a time, date, and duration of call stamp on
each completed call.
3.5
o
System hard drive storage capacity sufficient to hold a minimum of 30 days of recorded data
prior to archiving such data to provide replay without need for accessing archived data.
Utilizing multiple redundant, high capacity, fifty (50) gigabyte-SCSl2 hard disk drives, the System is able to
accommodate a minimum of 30 days of recorded data before archiving the data on the AIT cartridge. This
data is quickly and easily retrievable for replay.
3.6
o
There shall be a library management system to automatically store date, time and duration of
call.
There shall be the capability of re-recording onto a standard analog cassette without
degradation in sound quality. There shall also be an audible clock time and date stamp.
The CAM offers the State the option of fully restoring a pre-recorded call from an AIT cartridge by
highlighting a call, clicking on the "restore" icon in the playback application and the call is immediately
restored to the hard drive. This feature allows the user to then re-record the call from hard drive to a tape
recorder and/or Zip disk for enhanced portability and sound quality in instances that require evidence to be
broadcast in court. There will be an audible clock time and date stamp.
-A-S
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State of Michigan Inmate Telephone System
Contract No. 071 B 1001568
3.7
There shall be capability for headset(s) use.
3.8
Time and date entries for each recorded conversation shall be displayed on a per changed or all
channel basis; recorded conversations shall be selected via the keyboard and menu driven CRT
display. Selected playback shall be instantaneous.
3.9
Recorded time/date and current time/date shall be displayed during playback. Conversations,
pauses, or silent sessions shall be displayed on a graphic time-line. Conversations, pauses, or
silent sessions may be scanned or skipped during playback. The scan shall be instantaneous.
Cl The CAM is capable of showing the call start time, end time, origination phone number, called party phone
number, duration of the call, and date of a call that has been flagged as private (do-not-record). Because it
is illegal to record an inmate's call to an attorney, the CAM was engineered to eliminate the inadvertent
recording of a private call. Because of this, it is not possible to record a call that has been identified as
private. When a telephone number has been marked as private, the system will not allow a path to be
developed between that call and the monitoring system, thereby eliminating the inadvertent recording of a
private call.
3.10
System shall be user friendly, software controlled, accessible via modem. There shall be audible
and visual alarm systems. Features shall be available via function keys; all functions are to be
performed with instantaneous results.
Cl Sprint's CAM System offers software-driven programs that make changes and upgrades easily
accomplished quickly and remotely, resulting in little or no down time to the inmate calling system.
3.11
o
System shall display clear and concise status regarding channel configuration, including user
programmed channel names, individual channel status (active, inactive, disabled). Disk/tape
utilization status shall be displayed.
The System provides real-time reporting and viewing capabilities through the on-site multimedia
workstation. The following describes information available through the reporting and monitoring
applications:
Phones that are in use will display:
•
•
•
•
•
•
•
site location
inmate PIN and name
destination number dialed
city and state of the destination number
call time and duration
any restrictions such as "Watched" or "Private"
status of the call, for example "In Progress," "Calling Destination," "Get Acceptance," "busy," etc.
Authorized personnel have the ability to "re-arrange" the order in which the calls are displayed on screen
through the Report Generator and Playback applications. Disk/tape utilization status is also displayed
3.12
There shall be graphic display of silent sessions to demonstrate the integrity of continuous
recording.
Cl The Report Generator Application provides the State the ability to generate a report of all private calls made
according to user-defined parameters. The CAM System offers two graphical reports-the System Wide
Hourly Usage Report and the Hourly Usage by Phone Report. To display private calls made, the System
Administrator would simply choose which report was needed, check the box marked "Private", and set the
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State of Michigan Inmate Telephone System
Contract No. 071BI001568
date and time period needed for the report, and the System will generate a graphical display of the calls
made during that time frame.
3.13
a
Sprint's proposed ITS provides instantaneous relative time search capabilities that can skip ahead or
behind in pre-determined increments.
3.14
a
The recording system shall be approved by Underwriter's Laboratories (UL), SCA, FCC, part 15
and part 68 and shall be labeled with the appropriate markings.
Sprint's proposed ITS has been approved by Underwriter's Laboratories, SCA, FCC, part 15 and part 68
and will be labeled with the appropriate markings.
3.16
a
Specific sections of individual sessions may be replayed (loop feature) continuously or any
number of times as required for or clarification.
The Sprint ITS can replay specific sections of individual sessions continuously or repeatedly for clarification.
3.15
a
There shall be instantaneous relative time search. User may "skip"ahead or behind in set, predetermined increments.
On-line and archive storage capacity, shall be field expandable through software and hardware
upgrades as new technology becomes available.
Any future modifications will be provided to the State at no charge.
3.17
The system shall provide for continuous on-line diagnostics and continuous supervision as well
as local remote off- line system control access for advanced programming and diagnostics.
a The CAM System is constructed to enable remote access at any time. This allows for nightly "polling" of
information, future software enhancements and upgrades via modem or data link. This method of
connectivity may also be used to provide general system maintenance or on-site user assistance. To
accomplish this the CAM uses a remote access program called Reachoul®.
3.18
Access to the built-in advanced diagnostics and program control shall be via modem by service
center personnel and shall provide failure reports, service history and other diagnostics
a Sprint will use its controlled closed-loop system for reporting, documenting, analyzing and
correcting failures, problems, and anomalies. The initial trouble report is generated via system
diagnostics, State facility phone call, or facsimile. The facility's failure records will begin with the
first functional and acceptance tests of the equipment, then continue through the life cycle of the
operational installations. These records include incoming inspection, integration, acceptance,
special tests, and operation. Failures are recorded for review, evaluation, and appropriate corrective
and recurrence control action, compiled in our Failure Reporting and Corrective Action System
(FRACAS) database. Information gathered includes the conditions prevalent at the time of
occurrence, actual results or effects of the occurrence, and action taken. Refer to Tab 3 for a sample
failure/malfunction report.
3.19
a
The recorder shall provide a location for optional time synchronization card to automatically
synchronize the recording system time clock to ASCII, IRIG, or other time sources with the
communication center.
The CAM has recording and monitoring applications fully integrated into the system. Because no separate
manufacturer's product is needed to work alongside the CAM, the clocks are always in sync.
...A1IL
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State of Michigan Inmate Telephone System
Contract No. 071BlOOl568
3.20
When adjusting the time clock of the recording system the maximum allowable time corrections,
except for seasonal time changes shall be limited to ten minutes to prevent any unwanted
(accidental) time change entries.
3.21
Any time adjustments are to be made gradually and continuous without interruption of
continuous time on any recording in progress.
4.0SYSTEM SOFTWARE REQUIREMENTS
4.1
o
Called party cannot hear prisoner during call verification process.
Sprint's ITS mutes the line of communication until the System detects a positive acceptance by the called
party. Further security parameters may be set in place by allowing only pre-recorded names to be used
every time an inmate makes a call. When utilizing the PIN application, the facility has the option of prerecording the inmate's name prior to the inmate placing calls. The pre-recorded "name" is associated with
his/her PIN and inserted automatically upon input of the inmate's PIN.
4.2
o
System shall be programmed for collect calls only.
The lines used for the inmate telephones are ordered from the local exchange carrier (LEC) to allow
outgoing calls only. The proposed CAM System is not capable of answering calls. The only incoming line
provided by the LEC will be utilized as a dedicated modem line for remote access and diagnostic testing.
Further, we propose to install "dumb" telephone instruments that serve as a tool from which inmates place
outgoing calls only.
4.3
4.4
o
TOO equipment is to be programmed to access only relay centers.
All incoming calls to correctional telephones shall be blocked.
The CAM System is not capable of answering calls. The only incoming line provided by the LEC will be
utilized as a dedicated modem line for remote access and diagnostic testing.
4.5
o
Switchhook manipulation to regain dialtone shall be prohibited.
Sprint's ITS allows completion of only one dialed number per individual attempt. To place additional calls
the individual must repeat the entire dialing sequence. Additionally, the CAM has a "Multiple Dialing" feature
that prohibits inmates from placing a call to the same number simultaneously. The CAM will block his or her
attempt until the initial call is terminated.
4.6
5.0
TELEPHONE EQUIPMENT REQUIREMENTS
5.1
[J
Depressing additional keys on dialpad beyond those to access dialed number shall be
prohibited.
Cabinet shall be thoroughly tested for outdoor use; shall be compatible with standard telco
mountings; shall be 10 guage stainless steel with polyurethane finished steel insert; compatible
with 10A coinless or WECOL-type mountings.
The Phillips & Srooks\Gladwin, Inc. (PSG) G07090SS series telephone meets and exceeds the above
requirements. The PSG G07090SS series telephone and cabinet are constructed for indoor or outdoor
use. The G07090SS is compatible with standard telco mountings, is constructed of heavy 14-gauge
brushed stainless steel to provide supreme mar and scratch resistance, and is compatible with 10A coinless
or WELCO-type mountings.
--A- Sprint~
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State of Michigan Inmate Telephone System
5.2
Q
Contract No. 07181001568
Handset shall be heavy duty Lexon-molded with no removable parts; transmitter and receiver
shall be shielded to protect from insertion of sharp objects; shall be compatible to usage by
persons wearing hearing aids; shall be equal to handsets generally in use in the US; each
consisting of transmitter element, receiver element, handset shell, transmitter cup and element
caps.
The PBG G07090SS series telephone meets and exceeds all the requirements identified above. The
telephone is equipped with an armored handset cord with steel lanyard along with stainless steel o-ring cord
entry and internal retainer bracket that prevent handset cord removal. To prevent insertion of sharp objects,
both the elements themselves and the design of the handset protect the transmitters and receivers. The
telephone is hearing aid compatible and meets the E.I.A. Standard RS-504 for compatibility. The telephone
features a volume control dial with "LOUD" button for user-controlled sound amplification.
5.3
Transmitter elements are of carbon-granule type where vibrations of the diaphragm cause the
resistance of the carbon to vary inversely with pressure. With proper voltage a goltage gain of
20-30 dB is possible. Typical resistance of 40 ohms (DC measurement).
5.4
Receiver elements consist of a diaphragm, magnetic core and coil. Voice currents in the coil
produce a change in the magnetic field that causes the the diaphragm to follow the fluctuations
of current. Receiver elements should operate through the frequency range of 400 to 3300 Hz
with an impedance of 150 ohms and an overload capacity of one milliwatt input with no rattle or
distortion over a frequency range of 500 to 2500 Hz.
5.5
Element caps are sealed using epoxy to prevent removal of caps and elements or passage of
contraband. Elements are wired in series using special #24 flexible two-conductor cables.
Average current to each handset is only 30 mao
5.6
Model distance of handsets is approximately 5-5/8".
5.7
Armored cable shall be used for handsets. Armored cable is identical to Bell Telephone type
used in police call boxes and pay telephones. Inner diameter of armored cable is 3/16" and outer
diameter is 5/16". It shall be double steel-wrapped lanyard reinforced to withstand 800 PSI
pulling power. The standard long cord measuring 2 feet 8 inches (32 inches) is to be used.
5.8
Line cords for all instruments shall be terminated for modular connection of an equivalent
approved termination.
5.9
TDO equipment shall be of industry standard.
5.91
System shall have ability to record and playback TDD conversations.
6.0TECHNICAL REQUIREMENTS
6.1
Q
The system shall include a powerline surge protection device and gas tube telephone line
protector assemblies to protect user personnel and prevent system damage or total loss
resulting from voltage and current surges uperimposed upon the commerical power line and all
telephone line curcuits by lightening strikes, commerical power faults and powerline faults.
Sprint has read, understands and will fully comply with this requirement. As the CAM System is a fully
electronic-based switching system, upon failure of the centralized processor the uninterruptible power
supply (UPS) backup will maintain the system and allow calls to be completed. The CAM will have a
sufficient UPS system installed to ensure complete, uninterrupted operation of the Inmate Calling System,
including recording and network services, for a minimum of one hour and up to four hours. All UPS
equipment provides electrical surge, lightning, and power conditioning protection as well.
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State of Michigan Inmate Telephone System
Contract No. 071 B I 001568
Upon the loss of commercial power, no change in the operational characteristics of the Inmate Calling
System will occur. If commercial power is not restored prior to the exhaustion of UPS power, the system will
terminate all calls in progress and shut down. The CAM System will fully recover from any power failure
automatically, within five (5) minutes, with no outside intervention required. If commercial power is restored
prior to the exhaustion of UPS power, no change in the operational characteristics of the Inmate Calling
System will occur.
6.2
Identify any construction changes or additions to the State's facility and the points of system
interface with the common carrier trunks, State's and contractor supplied equipment. This should
include, but not be limited to, AC power, lighting, environment, telephone and modem
extensions/lines, etc.
Installation Specifications
Evercom CAM Inmate Telephone System «71 Phones)
10 inches wide x 3 feet deep x 2 feet tall
Physical Dimensions of CAM Inmate
Call Processor (lCP)
Mini-tower on four rollers
Physical Description of CAM ICP
Dedicated 20 Amp Circuit (125 V) with
Power Requirements of ICP
Twistlock connector on separate circuit breaker
600 Watt UPS
Power Backup Utilized
Amphenol Connectorized Category 3 Cable (4 pair, 24
ICP to 21X Punch Down Block
oauae, iumper wire)
Connection
Cateaorv 5 cable with RJ-45 connectors (22 or 24 aauae)
ICP to Workstation Connection
OAT in Workstation (estimated 12,483 ten minute
Media Storage
calls/tape)
Evercom CAM Inmate Telephone System (>/=71 Phones)
2 feet wide x 3 feet deep x 6 feet tall
Physical Dimensions of CAM Inmate
System
Physical Description of CAM System
19" relay rack in cabinet on four rollers
Dedicated 30 Amp Circuit (125 V) on separate circuit
Power Requirements of System
breaker
Redundant 300 Watt Power Supply (combined system
Power Backup Utilized
output 600 Watts)
Amphenol Connectorized Category 3 Cable (4 pair, 24
ICP to 21X Punch Down Block
gauge, jumper wire)
Connection
Category 5 cable with RJ-45 connectors (22 or 24 oauae)
ICP to Workstation Connection
Tapes in Workstation (estimated 12,483 ten minute
Media Storage
calls/tape)
=
6.3
6.4
a
Provide sample(s) equipment layout design, including construction changes indicated in Item 6.2
(above).
Reliability predictions indicating system mean time to repair and the identification of critical
system elements and components. Include supporting documentation of the calculation method
used which is to be based on historical (empirical) data insofar as such data is available.
In addition to the reliability the UPS provides, the Sprint Team also "polls" information nightly using a remote
access program called Reachout® and a dedicated modem line.
6. Upon the loss of commercial power, no change in the operational characteristics of the Inmate
Calling System will occur. The CAM will have a sufficient uninterruptible power supply (UPS)
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State of Michigan Inmate Telephone System
Contract No. 071 B100 1568
system installed to ensure complete, uninterrupted operation of the Inmate Calling System,
including recording and network services, for a minimum of one hour and up to four hours. If
commercial power is not restored prior to the exhaustion of UPS power, the system will
terminate all calls in progress and shut down. The CAM System will fully recover from any power
failure automatically, within five (5) minutes, with no outside intervention required. If commercial
power is restored prior to the exhaustion of UPS power, no change in the operational
characteristics of the Inmate Calling System will occur. Upon recovery of power, no
reprogramming of the system is necessary to re-implement features.
7.0
NETWORK REQUIREMENTS
7.1
Traffic routing shall be with established traffic carrier, e.g., Sprint, Ameritech, GTE, AT&T, MCI
or acceptable alternative.
7.2
Call shall be administered/measured on a V and H coordinated basis.
7.3
[J
Sprint is proposing both interLATA and intraLATA service. A detailed description of the routing plans and
associated diagrams are located under Tab 8.
Network Security and Integrity
Sprint's Transmission Control Center (TCC), formerly known as the NOCC (Network Operations Control
Center), is responsible for security at the POP (Point of Presence) and regenerator sites, but not the switch
sites. However, the same security measures are used for all three.
All network sites, whether they are unmanned such as POPs and Regenerator sites, or manned such as
Switch sites and data Centers, are monitored closely for entrance. Each site has the capability of sending
an alarm to the appropriate control center whenever the entrance door is opened. When a door alarm has
been received, the TCC monitors ATLAS to ensure that an authorized employee has checked in or out of
the system. If they do not check in or out within 15 minutes, the TCC will attempt to call the site. If there is
no answer, the TCC will contact the local law enforcement agencies for immediate investigation. Switch
sites have personnel on site 24 hours a day. In addition to the surveillance center, the site technicians and
their management monitor everyone coming in or out of the site.
Operator Services
Sprint's CAM System does not require default to a live operator. The CAM features professionally recorded
voice prompts that allow for specific call progressions and requirements.
Routing of TOO Calls
Prior to any other communication between the inmate and the called party, a "voice overlay" announcement
will be made for a hearing called party and a digital display message will be visible on the TDD device,
which identifies the call as coming from a Michigan correctional facility and that the call will be monitored.
Communication through the relay center can be accomplished whether the inmate is hearing impaired.
Telephone calls passing through the relay center are fully recorded. Because the calls are fully recorded
and are capable of being played back, the need for DOC staff to watch the call is eliminated.
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State of Michigan Inmate Telephone System
Contract No. 07181001568
Monitoring for Technical and Hardware Problems
Sprint currently manages over 5,000 customer routers, representing 25,000 managed objects and 290
customer networks. Sprint/Long Distance Division (LDD) will handle the deployment and operation of the
Wide Area Network (WAN) for the State of Michigan DOC as a Managed Network Services (MNS)
package. MNS is an offering of SprintlLD equipment and services, sold in conjunction with Sprint's transport
products, which allow a customer to outsource their network management.
Core features of MNS include:
•
•
•
•
•
•
•
•
•
Comprehensive custom network design
Next-day or same-day hardware maintenance
Installation of hardware and software
24 X 7 real- time proactive network monitoring of routers and T-1s using SNMP (Simple Network
Management Protocol).
Performance management
Software management
Configuration management
Fault management
Network optimization
Ability to Handle Volume of Traffic
On backbone routes, SONET technology using 2.4 Gbps, is deployed almost exclusively. In addition,
DWDM equipment is being deployed with the capability of up to 96 OC-48 systems on a single pair of
fibers.
Start-up capital expenditures for constructing a fiber-optic network are extensive due to labor-intensive
cable placement. Once placed, capacity is easily managed via opto-electronics. The minimum expected
lifetime of the cable is 20 years. The network allows for traffic growth by upgrading the electronics without
labor-intensive and costly cable replacement.
All new optical transmission equipment being deployed within Sprint's network meets SONET specifications
and allows for modularity and future growth of bandwidth. This means the standard does not have to be
completely rewritten to accommodate higher speeds. With this flexibility, SONET becomes the enabling
technology for future broadband services.
The OC-48 SONET transmission equipment Sprint is deploying in our network provides about the same
linespeed (capacity) as 48 DS3s. The fastest asynchronous equipment today provides capacity for 36
DS3s. The vast majority of the new SONET equipment being installed in Sprint's network today runs at OC48. Also, Dense Wave Division Multiplexing (DWDM) allows Sprint to increase capacity by 40 times,
increasing to 96 times when demand dictates. This more reliable equipment, with fewer points of failure,
and millisecond recovery in the event of an optical system failure or fiber cut, means improved network
performance.
Sprint's original network design is flexible and based on survivability rings. This flexibility allows Sprint to
rebuild networks--encorporating transmission changes to make this important transmission change. Our
proven networking track record positions Sprint to bring the State of Michigan DOC the enhanced benefits
of SONET technology quickly and cost efficiently.
Security
Fiber-optic facilities are the most secure transmission media available today. The very nature of the fiber
makes it extremely difficult to tap. National Security Emergency Preparedness standards are met by the
"""'sP.rint_
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Contract No. 0718 I 00 1568
State of Michigan Inmate Telephone System
basic fiber-optic media. Because the network is fully digital, Sprint is able to support more sophisticated
encryption methods than if the network were analog or a combination of analog and digital.
Network Trouble Resolution
The first level of support is the Sprint Service Management Center (SMC) located in Atlanta, GA. The
Managed Network Service Center (MNSC), located in Reston, VA, is responsible for all second-level
troubleshooting of these networks. The MNSC runs three shifts with 24 X 7 coverage.
The following guidelines are used when assigning priorities to a Sprint-Managed Network Services trouble
ticket:
:
, Priority
--~.
1
2
3
4
5
6
~--
...
~
I Definition
. -.-.-
__ _r<.
c
_.-.
'
._.-
,
..... ,...
-",
..
,,-"
Critical Condition
Examples:
Frame Relay Switch out of service
Host Access Channel outage-no redundant access
Host customer premise eQuipment out of service
Out of Service Condition
Examples:
Remote Access Channel outage or severe impairment
Remote customer premise eQuipment out of service
Service Impairment
Examples:
Circuit bouncing
Slow Response
Access Channel outage, redundant access available
Continuous errors or discarded frames
Intermittent Service QualitylRFO
Examples:
Intermittent Access Channel Failure
Reason for Outaae (RFO)
Information Ticket
Examples:
Sprint Internal databases missing information
Install Ticket
Used to address problems related to service installations or upgrades.
Please contact local account team.
From this point on, the trouble ticket will be managed by the SMC. The SMC will provide the following functions:
•
Prompt, professional call management
•
A trouble ticket number for each reported trouble
•
Referral to the appropriate fix agency for restoration and repair
•
End-to-end trouble ticket management
•
Trouble ticket status updates as defined by priority
•
Perform Sprint escalation according to the Escalation Guidelines
•
Verify trouble ticket resolution and ticket closure
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Contract No. 07181001568
State of Michigan Inmate Telephone System
7.4
o
The CAM automatically prohibits calls to all long distance carrier access codes including 10-XXX, 101XXXX Primary Interstate Carrier (PIC) codes, all local numbers that access long distance carriers such as
9S0-XXXX and toll-free area codes and exchanges. Sprint understands the State Department of
Corrections will bear no responsibility for fraudulent calls or unbilled or uncollectable calls. Sprint will not
deduct unbilled or uncollectable calls from monthly commissions. Sprint understands that the State is
concerned about slamming calls. Sprint will guarantee the revenue from the PIC being circumvent, by
paying 100% of the previous months commissions for that line.
7.5
o
Calls shall be identified to operator/system as being from a correctional facility and that it may
only be a collect call. Other types of calls shall be prohibited.
Sprint's System will be programmed to provide "branding" and other voice announcements as determined
by the State, indicating to the called party that the call is from a correctional facility and is a collect call.
7.6
o
All lines shall be programmed for PIC freeze.
The operator/system shall verify acceptance of charges at the termination number prior to
connecting the parties. During the verification process, prisoner shall not be able to hear
transaction.
The CAM allows the called party to accept or decline a call, or block further calls from the Facility by
depressing a designated number on the telephone keypad. The System will not complete calls to answering
machines, cell phones, or other such devices. Further, if the call is not completed (refusal, busy signal,
unauthorized number, etc.) the CAM informs the inmate via automated voice response of the reason the
call was not completed. As a result of the integration between the CAM and our validation system, all audio
is muted between parties prior to call acceptance. The call charges begin upon positive acceptance of the
call by the called party.
7.7
The operator/system shall announce to the called party that the call may by listened to or
recorded by the Department of Corrections unless the call is to an attorney or elected official
BEFORE CONNECTING THE PARTIES. Automated operator MUST complete this statement
BEFORE connecting the parties.
Further, the CAM System allows for any specific telephone number to be marked as "Private," which
prevents the call from being recorded, and prohibits monitoring of the call. In the event that a retrieval of a
"marked" call is attempted, the System will inform the user that, "This call is prohibited from monitoring."
7.8
o
Prisoner calls originating from the Department of Corrections shall be uniquely identified on the
operator's screen, e.g., 74-DOC.
Sprint's Monitor application displays a concise description of activity for each phone. Phones that are in use
will display the speCific telephone location, inmate PIN and name, the destination number dialed, city and
state of the destination, time and duration of call, any restrictions such as "Watched" or "Private", and the
status of the call, for example "In Progress," "Calling Destination," "Get Acceptance".
7.9
7.10
o
Operators shall be prohibited from redialing telephone numbers.
Network busy calls shall default to a live operator. Live operator MUST announce that the call
may be listened to or recorded by th~ Department of Corrections unless to an attorney or elected
official BEFORE connecting the parties.
The CAM features professionally recorded voice prompts that allow for specific call progressions and
requirements. With the CAM System there is never a need to default to a live operator. When monitoring
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State of Michigan Inmate Telephone System
Contract No. 071 B 100 1568
and recording, a voice prompt informs both parties that the call is being recorded and may be monitored by
department personnel prior to call acceptance. If there are time restrictions on inmate calls, both parties are
warned one minute prior to the call being terminated.
7.11
[J
As a real-time, computer telephony based switching system, the CAM System never allows an inmate to be
connected to a conventional dial tone. All dialed numbers are thoroughly analyzed before the call is allowed
to process. This includes determining if the area code and exchange are valid, checking the number
against any restrictions such as customer requested blocks, and verifying through the national Line
Information Data Base (L1DB) that the number is able to receive collect calls, and is not a cellular or pay
phone, pager, etc. The system will not dial the number until it passes all these tests.
7.12
[J
Contractor shall recognize (in real time) subscribers who have a "collect restriction". If the called
number is found to have such restriction, the call must be denied.
Sprint's proposed CAM system recognizes subscribers who have a "collect restriction" in real time. Before
the CAM sends a call to an outside party, the number for that party is first sent to a validation service. It is
checked for any potential problems due to a L1DB block, such as a collect call block. Once the global
restrictions are verified to be clear, the system then verifies that the PIN number is valid and that the
number being called is an allowed number for that PIN. The CAM keeps a daily record of all validated
phone numbers it processes. If the phone number is determined to have a collect call block, then inmate is
informed through an automated voice prompt that collect calls are not allowed for this telephone number.
7.13
[J
Real time validation shall be completed on each call prior to connection.
Called party cannot hear prisoner during call verification process.
The CAM system mutes all audio between parties until positive call acceptance.
8.0USAGE CHARGES REQUIREMENTS
8.1
8.2
Rates must be determined using current FCC approved Vand H coordinate methodology.
8.3
o
Bidder shall include a copy of the tariff governing their rates for this proposal. unregulated
companies shall include a written statement of rate charges. Usage charges and/or Per Call
Charges should also be defined.
Intended recipients of calls shall not be charged for non-completed call(s).
8.4
The applicable rates will be loaded into the Inmate Pay Telephone Station (IPTS) during the installation
phase, and will be verified by Sprint and Evercom, our equipment vendor. When an inmate places a call,
but prior to the call being connected, the IPTS will determine the jurisdiction of the intended call (i.e., local,
intraLATA, or interLATA) and rate the call accordingly, based on FCC-approved V and H coordinates. Upon
acceptance of the collect call, the called party will be billed the determined surcharge plus the initial minute
of use rate, as outlined in the Sprint proposal. For each minute after the initial minute until the call is
terminated (by either party or the DOC), the called party will be billed the additional minute of use rate.
There is no limit to the number of minutes that can be billed on any given call aside from State- or facilitymandated limits.
8.5
[J
Sprint is proposing two separate tariffs options, to be implemented upon selection of one of the Sprint
pricing proposals. Either tariff option selected would be effective upon the first date of installation of the
Sprint proposed inmate call control system. Each tariff offers different rates, but all rates are below currently
tariffed rates provided by Ameritech and AT&T--the predominant carriers of the State of Michigan traffic.
~S
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Contract No. 071 B 100 1568
State of Michigan Inmate Telephone System
The Primary Tariff provides the collect station-to-station calling tariff effective with the Primary Pricing
Proposal. Likewise, the Alternate Tariff provides the collect station-to-station calling tariff applicable should
the Sprint Alternate Pricing Proposal be selected by the State. Both tariffs have been marked, sealed and
submitted separately in clear envelopes with the Sprint Pricing Proposal, per the instructions of this ITB.
The Primary Pricing Proposal has been placed in the black Folder and the Alternate Pricing Proposal in a
navy blue folder.
9.0
REPORT REQUIREMENTS
9.1
Contractor shall provide a monthly revenue report showing: Dates of Reporting Period, Name of
Facility, Number of Payphones, Telephone Number of prisoner phone, Usage by Telephone,
Minutes by telephone, Number of Calls per Phone, Surcharge by telephone, Revenues by
telephone,
Premise fees Earned by telephone, Premise fees Paid by telephone, Totals by location, Grand
Total.
Monthly Reports are to be provided in an ASCII (*.TXT) file separated by commas with the
following fields:
*Note: Only prisoner telephones are to be listed in this report, not all public
payphones for which a premise fees is paid at the facility.
Vendor Name
Start Date, (reporting period start date, date type)
End Date, (reporting period end date, date type)
Name of Facility
Telephone Number, (12 digit text or alphanumeric field, e.g. 517-555-5555)
Usage by Telephone, (currency)
Minutes by Telephone, (number)
Number of Calls per Phone, (number)
Surcharge by Telephone, (currency)
Revenues by Telephone, (currency)
Premise fees Earned by Telephone, (currency)
Premise fees Paid by Telephone, (currency)
Example of the ASCII file contents:
Vendor Name, 5/1/1999, 5/31/1999, Facility Name, 517-263-9828, $8.50, 27, 5, $13.70, $22.20,
$9.05, $0 Vendor Name, 5/1/1999, 5/31/1999, Facility Name, 517-555-8888, $10.00, 30, 2,
$15.00, $30.00, $10.00, $0
This TEXT file is to be sent via electronic mail ("e-mail"). Addresses will be provided to awarded
Contractor.
Q
Sprint agrees to provide a monthly revenue report on time each month in an ASCII (*.txt) file format. This
report will include all the required elements listed above.
9.2
[J
System must provide reporting and querying methods which provide maximum flexibility, a user
friendly interface, speed, efficiency and accuracy.
SQl has significant data replication capabilities that provide SUbstantial data backup security. On demand
authorized personnel generate call detail reports through the on-site multimedia workstation, by accessing
the Report Generator application. The System Administrator has the option of generating information
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State of Michigan Inmate Telephone System
Contract No. 071 B1001568
through the Report Generator application, based on standardized reports, user-specified parameters, and
an ASCII format. The timeframe for developing and delivering such reports is dependent on the user entry
and retrieval capabilities. The Sprint Team will fully train authorized personnel in the process for generating
reports on demand through the CAM System.
9.3
Proposed system must allow for generation of reports by an MDOC facility, a combination of
MDOC facilities or all MDOC facilities.
9.4
Proposed system must allow for the generation of standard system reports as well as reports
customized for the specific needs of MDOC.
9.5
o
The System Administrator can generate custom queries or investigator based on PIN, telephone location,
site, or all sites using the Report Generator Application. For example, this will allow an investigator to find
out if other institutions are calling the same telephone number. A State investigator can e-mail on-site
investigators to collaborate on reports or investigations. A Centralized Server will provide the central
information database containing data that is relative to the inmate's calling privileges, i.e. PIN numbers,
personal allowed number list, etc. The system is capable of communicating on an IP network over a 56K
Wide Area Network to facilitate the flow/exchange of information between the central server and each site.
This "exchange" will occur in a real time fashion to ensure current data information is processed with the
transfer of each inmate from one institution to another. Each site will be connected to the central server for
the purpose of updating the PIN/PAN information and any other information deemed appropriate by the
State in utilizing additional features of the CAM System.
9.6
o
The Report Generator allows data to be stored as a text file (*.csv or .txt), a Dbase file (*.dbf), an Excel file
(*.xls), an HTML file (*.htm or .html), a Powerpoint file (.ppt), a Microsoft Works file (*.wks), and is easily
converted to rich text and other software applications such as Word and WordPerfect
9.7
The system must be capable of generating the following reports, at a minimum:
1. Chronological List of Calls
2. Daily Call Volume Summary
3. Daily Call Volume Detail
4. Inmate Account Summary
5. Inmate Account Detail
6. Frequently Dialed Numbers
7. Specific Telephone Number Dialed Usage
8. Suspended Inmate Account
9. Alert Notification
10. Telephone Numbers Called by More Than One Inmate
11. Telephone Numbers Assigned to More Than One Inmate Account
12. Quantity of Calls per Inmate Account
13. Quantity of Minutes per Inmate Account
14. Blocked Telephone Number List
15. Local Exchange Volume (by Exchange)
16. Area Code Volume (by Area Code)
17. List of Confidential Numbers
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Sprint Proposed Network
10.0
SECURITY REQUIREMENTS
10.1
o
Sprint's ITS will be configured to control each line terminating in the system and control by a cutoff key.
Keys will be located at the Control Center and other locations (if any) designated by the facility. Remote
telephone/line cutoff/disconnect will be available via the call control computer. User has the ability to
cutoff/disconnect a call in progress, tum off the telephones/lines by individual instrument/line, cell block,
building, PIN number, etc.
10.2
o
System passwords shall be designated by one level or multiple levels of access to the system.
Categories are (but not limited to) all, back-up only, back-up and PIN entry, PIN entry only, all but
monitoring and administration, change tape only. Accessible levels should be able to be
changed as requested by facility.
Sprint's User Editor provides the System Administrator with the ability to determine System accessibility by
assigning passwords and security levels to authorized personnel. This application also establishes a
permanent log-in record reflecting user entry into the System.
11.0
CUSTOMER SERVICE
11.1
(J
Each line terminating in the system shall be controlled by a cutoff key associated with that
line/instrument. Keys are to located at the Control Center and other locations (if any) designated
by the facility. IN ADDITION, remote telephone/line cutoff/disconnect shall be available via the
call control computer. User shall have the ability to cutoff/disconnect a call in progress, tum off
the telephones/lines by individual instrumenUline, cell block, building, PIN number, etc.
Contractor shall provide reasonable service to prisoner families regarding billing and service
problem resolution.
Sprint's Receivables Management Department is dedicated to superior customer service, accurate billing,
and service problem resolution. The Receivables Management department works with inmate families to
ensure that the communication between inmates and their families are uninterrupted. Sprint takes into
account unforeseen hardships on an inmate's family, such as a seriously ill family member or the birth of a
child. In the past, when a family member's account has historically been in good standing, and a family
hardship occurs, the Sprint Receivables Management Department has allowed calls to that family member
even when the account is in a past due status.
11.2
Contractor shall identify account team by function and responsibilities as well as problem
escalation process.
The following graphic displays Sprint's State of Michigan Inmate Services Account Management team.
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*Sprint.
Sprint Proposed Network
Sprint Inmate Services Organizational Chart
Keith Sh1flell
ManegerTechnical Support
~':l:
Project Manager
(Single Technteal Point 01
Contact located il
lansing Area)
Upper Peninsula Technicians
(Two Technicians)
lower Penmsula TechnICians
.(Four Technicians) .
S}'Slem Administrators
(Six Administrators)
~,;, ElletettMa i J
~'. Insl8lJalion
.. '
""""
~~}l
.
'.
,.
The following provides an overview of Sprint's Account Management Team roles and responsibilities.
General Manager Sales
Sprint's General Manager of Sales is responsible for overall sales and payphone, including inmate
telecommunications operations of the eastern portion of the United States.
Senior Account Manager
Sprint's Senior Account Manager plays an integral part in maintaining daily and monthly reports, assisting in
the facilitation and coordination of initial inmate installations, including line connections, construction and
resources.
Sprint Program Manager
The Sprint Program Manager oversees all network implementation activities and will be the point of contact
for the Department of Corrections during implementation. For some products and services, the Project
Manager assists the Program Manager by preparing and ordering equipment and circuits. The Program
Manager will conduct status meetings with the Department of Corrections to ensure appropriate progress is
being made throughout the implementation period. Action items from previous meetings will also be
recorded and cleared upon completion. All Michigan Department of Corrections issues and concerns from
will be discussed during these meetings to ensure the project remains focused and on schedule.
Sprint's Program Manager maintains the overall project implementation schedule, including:
•
Preparing program plan, identifying tasks and appropriate team participants, assigning
responsibilities and due dates
•
Conducting internal program kickoff meeting
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Sprint Proposed Network
•
Coordinating, review and approval of equipmenVnetwork configuration(s)-utilizing engineering, as
required.
•
Conducting implementation-planning sessions(s) with the State of Michigan Department of
Corrections.
• . Preparing required purchase requisitions
•
Managing subcontractor/partner performance, as required.
•
Resolving project roadblocks through escalation
•
Cost tracking (planned and actual) by task and resource
•
Providing numerous project reports, as required:
-Status reports
-Project tracking reports
-Outlines and charts for various tasks
Sprint Project Manager
The Sprint Project Manager works with the Program Manager, Installation Manager and Manager,
Technical Support throughout all phases of implementation. After installation is complete, The Project
Manager remains onsite-ensuring all aspects of the system run smoothly.
Sprint Manager Technical Support
Sprint's Manager Technical Support is responsible for working closely with the network groups within Sprint
as well as various Local Exchange Carriers (LECs) to ensure cost-effective and quality connectivity to the
inmate platforms. The Manager Technical Support is ultimately charged with engineering the network.
Sprint Installation Manager
Sprint's Installation Manger is responsible for coordinating schedules and facilities access with the
Department of Corrections to prepare the equipment rooms for call control application and network access
installation. The Installation Manager is supported by a total of six Technicians who will remain onsite after
the install to support and maintain service. The Installation Manager's responsibilities include:
•
•
•
Confirmation the site is correctly prepared
Unpacking and inventory of all equipment
Management of physical aspects of installation
End-to-End Solutions
Sprint proposes to provide complete service through installation, cutover and final acceptance. Throughout
all phases, Sprint will work closely with the State of Michigan Department of Corrections to minimize the
impact on present operations and end users. The ultimate goal is to ensure a smooth and transparent
implementation.
Sprint's Problem Escalation Process
Upon receipt of a call for repair, the Sprint System Administrator opens a ticket and a trouble code
indicating the severity level is placed on the ticket. Should a critical situation arise, Sprint's deSignated
Program Manager will personally work through the resolution. Further information regarding Sprint's trouble
reporting process and methods of resolution are identified in 2.6 and in Tab 1, Sprint Support Services.
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11.3
o
Contractor shall provide detail trouble reporting process and method of resolution as well as
escalation process.
.
Sprint is dedicated to providing a high level of customer service, 24 hours a day, seven days a week. Sprint
operates customer service centers across the United States, specializing in providing customer service to
state, local and government customers. Sprint's state-of-the-art all digital fiber optic network enables
network operations and support resources to share in resolving call issues to the complete satisfaction of
the end-user. Upon receipt of a call for repair, the Sprint System Administrator opens a ticket and a trouble
code indicating the severity level is placed on the ticket. Should a critical situation arise, Sprint's designated
Program Manager will personally work through the resolution. Further information regarding Sprint's trouble
reporting process and methods of resolution are identified in Tab 1, Sprint Support Services.
The tables that follow provide summaries of Sprint's escalation levels, and severity level assignment
definitions.
Sprint Escalation Levels and Points of Contact
Escalation Levels
1st Level
2nd Level
Escalation Point of
Contact
Sprint System
Administrator
3nt Level
Technical Project
Manager
Program Manager
4th Level
Account Manager
. - ...•
Severity Level
Severity 1 Catastrophic
Failure
=
Tasks/Roles
Opens ticket and establishes severity level.
Responsible for closing and tracking resolution.
Resolves troublelissue or escalates further if
necessary.
Manages open trouble ticket resolution to
completion.
Dispatches additional resources from repair
center.
Sprint Severity Levels
DetinHion
Any event that causes 25 to 100 percent of the inmate
•
phones at anyone site to be unable to process calls or
the complete loss of any single facility service or
application that is mandatory (e.g., recording).
Under 1 Hour / escalation
• Response Time
performed until problem resolved.
Definition
• Service affecting with a significant impact on the site's
ability to conduct "normal" business.
1 to 4 Hours / escalation
• Response Time
performed until problem resolved.
• Localized failures at a site (e.g., local exchanges and
area code update issues or PIN administrative issues)
that have a limited impact on ability to conduct normal
phone calling.
• Response Time Under 24 Hours.
=
Severity Level
Severity 2
Critical Failure
=
=
Severity 3
Standard/Limited Impact
=
=
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Severity 4 = Administrative
I Product Upgrades
•
•
Includes items that are on a "software fix" list or that are
related to administrative issues that are informational or
non-service affecting conditions.
Response Time = Under 48 Hours. (Note: For
software fixes, response time for commitment
ONLY).
12.0 TDD EQUIPMENT
Intralata service contractors shall provide industry standard telecommunication devices for the deaf (TTD) as
required by the Americans with Disabilities Act (ADA). Department of Corrections Policy 05.03.130 requires that
Wardens permit a hearing impaired prisoner to have access to a TDD for telephone calls to a person on the
prisoner's approved telephone list. In addition, wardens shall permit a prisoner to have access to a TDD for
telephone calls to a person on the prisoner's approved telephone list who is hearing impaired. There are
several variances with regard to inmate telephone policy and the allowance for TDDs. Required specifications
listed below are possible solutions using updated technology. Please include as part of the bid proposal, how
the following issues might be addressed, and whether or not the technology is available to address these
concems. If technology is not currently available. explain when it is anticipated that such options will become
available.
Policy currently requires that DOC staff shall visually observe the TDD communications and shall ensure that
the prisoner indicates to the receiver that the communication is being observed by staff prior to communicating
any other message. With 30 minutes allowed for TDD calls, and several TDDs at some facilities. this can result
in an enormous amount of staff time and effort to ensure security.
(J
Prior to any other communication between the inmate and the called party, a "voice overlay" announcement
will be made for a hearing called party and a digital display message will be visible on the TDD device.
which identifies the call as coming from a Michigan correctional facility and that the call will be monitored.
Communication through the relay center can be accomplished whether or not the inmate is hearing
impaired. Telephone calls paSSing through the relay center are fully recorded. Sprint will utilize the InteleModem by Ultratec Inc., to provide real-time audio and visual (text) display of TDD calls. TDD calls to be
monitored or played back just like any the call. Because the calls are fully recorded and are capable of
being played back, the need for DOC staff to watch the call is eliminated.
o
Since the calls are saved and stored for future use the MI DOC staff does not have to monitor the call.
Please refer to Tab 2 for speCifications on the TDD equipment.
•
Procedure for a hearing inmate contacting a hearing impaired called party.
When a telephone at the correctional facility is used by a hearing prisoner contacting a hearing
impaired called party. the telephone call is routed through the relay center. The inmate verbally
notifies the relay center of the telephone number they wish to call. The relay center dials the
number, and when the hearing impaired called party answers, the relay center notifies the called
party via keypad on a TDD unit that the call is coming from a Michigan correctional facility and will
be monitored. Once the called party accepts the call via their TDD keyboard, the inmate is allowed
to begin communication with the called party via the relay center. The hearing inmate verbally relays
his conversation to the relay center who then types the information into a TDD unit so that the called
party who is hearing impaired is able to read the communication on their TDD unit. The system
works in reverse if the inmate is hearing impaired and the called party is not. A "voice overlay"
message stating that the call is coming from a Michigan correctional institution is used when the
called party is not hearing impaired.
•
Procedure for a hearing impaired inmate contacting a hearing impaired called party. When
both parties are hearing impaired, the inmate uses a TDD telephone at the facility and all
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information is relayed to the relay center via the TOO unit used by the inmate and the TOO unit used
by the called party. The called party is notified via the digital display on their TOO unit that the call is
coming from a Michigan correctional facility and that the call is being monitored.
TOO calls are made via a relay center. At no time is there a "voice over" announcement, randomly made
during the conversation indicating that the call is coming from a correctional facility. State how you
would address this issue.
[J
Sprint will designate at least one line per facility, more if needed, for TOO calling. This line will be tagged to
show the relay center that the call is coming from a Michigan correctional facility. A "voice overlay"
announcement will be made for a hearing called party and a digital display message will be visible on the
TOO device, which identifies the call as coming from a Michigan correctional facility and that the call will be
monitored.
Blocking of numbers. System requirement is ability to restrict numbers of those businesses/individuals
who have requested not to receive telephone calls from a prisoner. With TOO, once place to restrict the
prisoner from making any call. Restriction of 800, 900 and other toll free exchanges. Once prisoners
reach the Relay Center using a TOO, there is no way to restrict the area code or number dialed.
[J
The Sprint-proposed CAM system and TOO equipment are fully compliant in the blocking of numbers.
Sprint will allow PIN number access to the relay center only. Relay calls will be based on a positive
acceptance only. Sprint has award-winning trained representatives who are specifically trained on how to
handle inmate calls. The relay center does not allow calls to 800, 900 or other toll free numbers.
[J
Sprint's proposed ITS is capable of recording and monitoring calls from hearing impaired and hearing
prisoner's TOO telephones at the local workstation in the facility. Through the deSignated TOO line in each
facility and TOO-specific software and hardware (modem line), Sprint enhances the ITS so it is capable of
monitoring TOO calls and saving the information in an audio file and text file for future use. The modem line
that connects the workstation to the ITS captures the tones emitted from each keystroke on a TOO unit and
routes them back to the ITS and workstation where the tones are converted and played back in audio and
text formats.
Three-way calls are prohibited and the current system contains software which terminates three-way
calls. addition to the Relay Center) on the TOOs.
[J
Sprint's proposed ITS prohibits three-way calling. Because TOO calls go through the ITS, voice overlays are
inherently present that alert the called party and the inmate that three-way calls are prohibited. Prior to any
other communication between the inmate and the called party, a "voice overlay" announcement will be
made for a hearing called party and a digital display message will be visible on the TOO device, which
identifies the call as coming from a Michigan correctional facility and that the call will be monitored. Because
TOO calls are recorded and monitored, they are available for later playback and review.
Policy requires that, in addition to posting of signs, both the prisoner and the called party shall be
verbally notified prior to the initiation of their conversation, that the call is being monitored. There are no
voice over messages or announcements with TOO calls. The officer monitoring the call must make sure
the prisoner states that the call is from a correctional facility and will be monitored.
[J
Sprint's proposed ITS provides the above-required functionality. Prior to the initiation of a conversation, an
audio announcement will be made and a TOO text message will be displayed on the called party's TOO unit
stating that the call is coming from a Michigan correctional facility and will be monitored. All calls are subject
to recording and monitoring. Because TOO calls go through the ITS, voice overlays are inherently present
that alert the called party and the inmate that the call is being monitored.
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Required Specifications:
12.1
a
All inmate telephone station equipment shall be compatible with TOO equipment.
The Sprint standard Phillips & Brooks\Gladwin, Inc. (PBG) telephones have full TOO capabilities and are
compatible with the CAM. Sprint understands that select phones will be TOD-equipped. Please refer to Tab
2 for further information regarding Sprint's selected TDD equipment vendor.
12.2
12.3
TOD equipment shall be portable, such that it can be used with any station set, or a permanent
phone station with TOD built in, depending on the need of the specific site.
12.4
a
The Contractor shall provide the required number of TDDs for each correctional facility at no
cost to the State.
One phone minimum within every bank of four or more phones must have phone with volume
control, per federal ADA regulations.
All Sprint proposed equipment and services comply with the Americans with Disabilities Act (ADA). The
PBG phones and TDO equipment comply with all ADA requirements as listed below.
•
Equipped with volume controls
•
Identified by signs where required
•
Equipped with a text readout or TDO
•
Equipped with a handset cord at least 29 inches long
•
Push-button pad
•
Accommodates persons in wheel chairs from either a "front reach" or a "side reach" position
12.5
12.6
a
TOD equipment shall allow inmates to communicate via keyboard entry.
TDO equipment shall contain a display (i.e. LCD, LED).
The TOD equipment is equipped with a bright, 20-character display.
12.7
a
TOD equipment must have real-time monitoring capability so that whatever is keyed is
immediately displayed at a remote monitoring area or site. It shall record transmission of tones
between the Relay Center and the TDD.
Sprint will record and monitor the tones between the relay center and the TOO; these tones are saved to the
inmate call control system computer along with every other call. The TOO calls are then immediately
available to be displayed visually at a remote monitoring area or site for playback. The TDD tones are
converted to spoken word for immediate play back.
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12.8
o
The Sprint proposed TOO equipment is capable of decoding and playback of all calls. In addition to the date
and time of the call, the duration of the call, the originating TOO location, and the destination telephone
number can be monitored and displayed. All TOO calls are recorded and saved to an audio file that can play
back the conversation or a text printout of the conversation can be generated.
12.9
o
TOO equipment shall have decoding and playback capability. The system shall not rely on paper
copy only. There shall be means at the Control Work Station to convert TOO signals into
readable printout.
Due to TOO call allowance of 30 minutes per call, a separate call length timer shall be provided
for the TOO service. Must have ability to set by line or phone number.
Sprint's proposed ITS and TOO equipment are fully compliant. The TOO calls will be 30 minutes in length.
The length of the call can be set by line or by phone number.
D.REQUIRED SPECIFICATION REFERENCE SHEETS
ITEM
SPECIFICATION
2.0
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
2.14
2.15
2.16
2.17
REFERENCE
43
43
43
43
43
CALL CONTROL REQUIREMENTS
Design Windows based.
User defined on/off times
System provides for AllowedlDisallowed numbers.
PIN controls access to system.
System has flexible Call Blocking.
Call timing software based, variable; audible
warnings of call termination at 2 min and
30 seconds prior to disconnect.
Three random voice overlay messages; volume
does not break conversation.
Bilingual system generated instructions; includes
record/monitor message that cannot be bypassed.
Access to system is password controlled; system
logs password activity; generates report on screen
and hard copy on demand.
Call control, call tracking, monitoring and recording
software is integrated and PC based.
There is clock synchronization with monitoring/
recording equipment.
System disconnects call if additional DTMT is
detected.
Switchhook manipulation is prohibited by software.
System software provides line/telephone cutoff capability;
this can be done while call is in progress.
Visual display of on/off hook status; all call activity
is in real time mode.
Call activity data and search capabilities are by PIN,
Prisoner Name, Prisoner 10, Telephone 10, Called
Number, Oate, Time, Call Duration. System data
base is not limited to these.
System designates "hot"numbers and provides for
automatic notification when number(s) is/are accessed;
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45
45
46
46
47
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47
48
48
49
49
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2.18
2.19
generates related reports.
Provides for automatic identification of 3rd party call
when it is dialed; provided related reports.
System provides called number correlation; notification
automatic; related reports.
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ITEM
SPECIFICATION
2.20
Call records collected and processed in real time;
50
reports are readily available.
Search and report capabilities include: Date,
50
Time, Prisoner 10, PIN, Telephone 10, Duration
Of Call, Called Number.
System allows/disallows calls during power outage.
50
System is user friendly, menu driven, software based,
50
has remote and built-in diagnostics, viable and audible
alarms, system redundancy, remote access support.
System allows for "blocking"designated numbers
51
from being monitored or recorded; call detail record
maintained in data base.
System backup is at workstation level.
51
System provides for visual off/on hook activity status.
51
Access to "411" and/or "555-1212" prohibited.
52
Access to toll free numbers prohibited.
52
Access to 800+900+1 976+, 10-10XXX prohibited.
52
Access to "911" emergency system prohibited.
52
Access denied to pagers, telephone answering machines, voice mail sys. 52
Disable/enable prisoner phone privileges by date/time.
52
Record of entry or removal of disallowed telephone numbers.
52
Report identifying confidential numbers and all PINs associated with each
number.
53
Free text comments field for each prisoner, as prisoner site and master 53
workstation.
2.21
2.22
2.23
2.24
2.25
2.26
2.27
2.28
2.29
2.30
2.31
2.32
2.33
2.34
2.35
REFERENCE
2.4
2.41
2.42
2.43
2.44
2.45
2.46
COLLECT CALL ONLY MODE
Automated operator only.
Responsibility for billing called parties.
Toll free number for called parties on bill.
Provide all local, intraLATA. interLATA. and interstate collect call servo
Rates shall not exceed rate cap for residential collect calls.
Collection of revenue and payment of premise fees.
2.5
2.51
2.52
2.53
2.54
2.55
2.56
ITEM
DEBIT BASED MODE REQUIREMENTS
53
Debit calls only in PIN controlled environment. Debit account tied to
53
called party number. Debit account phone number must match phone
number in prisoner's Call Allowed List.
Tracking of inmate's telephone usage balance.
No debit cards permitted.
Confirm funds available to inmate after number is dialed.
54
Interface with DOC inmate store accounts
54
Detailed description of Debit Mode and how premise fees are paid.
54
SPECIFICATION
REFERENCE
2.57
2.58
2.59
2.60
Describe refunds to inmates released with money remaining in account. 54
Answer supervision and delay in initial billing.
54
Debit charges must terminate when inmate or called party hangs up.
54
How system will notify inmate when call is terminated due to lack of funds.55
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53
53
53
53
53
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Sprint Proposed Network
3.0
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
3.14
3.15
3.16
ITEM
3.17
3.18
3.19
3.20
3.21
4.0
4.1
MONITORING AND RECORDING REQUIREMENTS
55
System is integrated; Bidder to describe storage media;
55
is continuous and uninterrupted.
Silent sessions or pauses are labeled; upon playback
55
are fully recovered and graphically displayed when
desired.
There is multi-level password protection; system
56
provides for activity log; sample log attached.
56
There is a library management system to automatically
store date, time, duration of call.
Hard drive storage capacity to hold 30 days of recorded data prior to archive. 56
There is capability of re-recording onto standard analog
56
cassette without degradation in sound quality; audible
time and date stamp.
Accommodates headset(s) use.
56
Time and date entries are displayed on a per channel
56
or all channel basis; recorded conversations are selected
via keyboard and menu driven CRT display; selected
playback is instantaneous.
Recorded time/date and current time/date is displayed
56
during playback; conversations, pauses, silent sessions
are displayed on a graphic time line; conversations, pauses
silent sessions can be scanned or skipped during playback;
scan is instantaneous.
System is user friendly, software controlled, accessible
57
via modem; audible and visual alarms; features available
via function keys; all functions are performed with
Instantaneous results.
System displays clear and concise status regarding
57
channel configuration.
There is graphic display of silent sessions.
57
There is instantaneous relative time search.
58
Specific sections of sessions can be replayed
58
continuously or any number of times.
Recording system is approved by UL, SCA,
58
FCC, part 15 and part 68 and is labeled appropriately.
58
On-line and archive storage capacity is field expandable.
SPECIFICATION
REFERENCE
System provides for continuous on-line diagnostics and
continuous supervision and local remote off-line access.
Has modem access to built-in diagnostiCS and program control.
Recorder has a location for optional time synchronization
card.
Maximum allowable time correction (except for seasonal)
Is 10 minutes.
Time adjustments are made gradually and continuous
without interruption of continuous time on any recording in progress.
58
SYSTEM SOFTWARE REQUIREMENTS
Called party cannot hear prisoner during call verification
process.
59
59
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Sprint Proposed Network
4.2
4.3
4.4
4.5
4.6
5.0
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
6.0
6.1
6.2
6.3
6.4
6.5
ITEM
7.0
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
7.11
7.12
System is programmed for collect calls only.
T.O. equipment is programmed to access only relay centers.
All incoming calls to prisoner telephones are blocked.
Switch hook manipulation to regain dialtone is prohibited.
Depressing additional keys on dialpad beyond those to access
dialed number is prohibited.
59
59
59
60
60
TELEPHONE EQUIPMENT REQUIREMENTS
60
Cabinet tested and meets requirements for outdoor use.
60
Handset meets requirements.
60
Transmitter elements meet requirements.
60
Receiver elements meet requirements.
60
Element caps are properly sealed, wired correctly and
61
generate average current of 30 rna.
Model distance of handsets is apprOXimately 5-5/8".
61
Specified armored cable is used for handsets; standard 32 inch long cord.61
61
Lines cords for all instruments are correctly terminated.
T.D. equipment meets industry standard.
61
TECHNICAL REQUIREMENTS
System included powerline surge protection device
and gas tube protection.
Identify any construction changes or additions to
State's facility as detailed in Section C.
Provide sample(s) equipment layout design, including
construction changes indicated in Section C, Item 6.2.
Reliability predictions meet standards; supporting
documentation is included.
Explanation of effects of an AC commerical power
reduction as outlined in Section C, Item 6.5.
SPECIFICATION
61
61
62
62
62
63
REFERENCE
NETWORK REQUIREMENTS
Meets standards of established carriers.
Calls are administered/measured on a V and H coordinated basis.
Description and diagrams of routing plan if providing
inter and intra LATA service as specified in Section C,
Item 7.3.
All lines are programmed for PIC freeze.
All calls identified to operator/system as being from a
correctional facility and collect only.
Prisoner cannot hear call verification process.
Operator/system makes record/monitor announcement
prior to connecting call.
All Department of Corrections calls are uniquely identified
on operator's screen.
Operators are prohibited from redialing telephone numbers.
Network busy defaults to live operator; operator gives monitor/
record message prior to connecting call.
Real time validation done on all calls.
Network realizes (in real time) subscribers with "collect
restriction" .
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63
63
63
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67
67
67
67
68
68
68
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Sprint Proposed Network
7.13
Called party cannot hear prisoner during call verification
process.
69
8.0
USAGE CHARGES REQUIREMENTS
Copy of tariff or written statement of rate charges is
included.
Rates are determined using current FCC approved V and
H coordinate methodology.
Intended recipients of calls are not charged for non-completed
call(s).
Explanation of how charges to called parties are determined
and calculated; include surcharges; how are rates are related
to distance and call duration.
Comparison of rates to published competitors rates; how they
are equal to or less than competitors for equal services.
69
69
8.1
8.2
8.3
8.4
8.5
9.0
9.1
9.2
9.3
9.4
9.5
ITEM
9.6
9.7
10.0
10.1
10.2
11.0
11.1
11.2
11.3
12.0
12.1
12.2
12.3
12.4
12.5
12.6
12.7
12.8
69
69
69
69
REPORTS REQUIREMENTS
70
Copy of sample monthly revenue report as speCified in
70
Section C, Item 9.1.
70
Reports must demonstrate maximum flexibility, user friendly interface.
Generation of reports by MDOC facility, combination, or all.
71
Standardized as well as customized reports.
71
Custom queries on centralized database.
71
SPECIFICATION
REFERENCE
Storage in various electronic formats: list.
SpecifiC 17 reports system must be capable of generating.
71
71
SECURITY REQUIREMENTS
Cutoff keys for system located in facility and call control
computer.
System has multiple levels of passwords as detailed in
Section C, Item 10.2.
72
72
CUSTOMER SERVICE
Provide examples of past problems and resolution
process for prisoner family billing and service problems.
Documentation of account team by function, responsibilities;
define problem escalation process.
Documentation of detailed trouble reporting process and
method of resolution; escalation process.
72
73
TOO EQUIPMENT
Inmate telephone equipment compatible with TDDs.
TODs provided by Contractor at no cost to the State.
TOO equipment portable or permanent with TOO built in.
One phone within each bank of four must have volume control.
TOO equipment shall have keyboard entry.
TOO equipment shall contain computer display monitor.
Real-time monitoring with display capability at remote sites; record
transmission of tones between Relay Center and TOO.
Oecoding and playback capability. Convert TOO signals at Control
77
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80
80
80
80
80
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Sprint Proposed Network
Work Station to readable printout.
Separate call-length timer, set by line or phone number.
12.9
81
APPENDIX A
The following sCripts are currently being used by GTE, Ameritech and Sprint.
Contractor shall maintain verbiage.
a
Sprint agrees to use the current verbiage in the scripts currently being used by the State.
111-0
PROJECT CONTROL AND REPORTS
I.
Project Control
a. The contractor will carry out this project under the direction and control of the Michigan
Department of Corrections.
b.Although there will be continuous liaison with the contractor team, the client agency's project
director will meet quarterly at a minimum with the contractor's project manager for the
purpose of reviewing progress and providing necessary guidance to the contractor in solving
problems which arise.
c. The contractor will submit brief written monthly summaries of progress which outline the work
accomplished during the reporting period; work to be accomplished during the subsequent
reporting period; problems, real or antiCipated, which should be brought to the attention of the
client agency's project director; and notification of any significant deviation from previously
agreed-upon work plans. These reports should be sent to the Contract Administrator and the
buyer from Department of Management and Budget, Office of Purchasing.
d. Within five (5) working days of the award of the contract, the contractor will submit to the
Department of Corrections project director for final approval a work plan. This final
implementation plan must be in agreement with Section III-C subsection 2 as proposed by the
bidder and accepted by the State for contract, and must include the following:
(I)
The contractor's project organizational structure.
(2) The contractor's staffing table with names and title of personnel assigned to the project.
This must be in agreement with staffing of accepted proposal. Necessary substitutions
due to change of employment status and other unforeseen circumstances may only be
made with prior approval of the State.
(3) The project breakdown showing sub-projects, activities and tasks, and resources
required and allocated to each.
(4) The time-phased plan in the form of a graphic display, showing each event, task, and
decision point in your work plan.
2.
Reports
This portion of the ITB should be specific as to the content, frequency, and number of copies of
each report required. If the project has included the development of a computerized system,
documentation requirements as provided for in Administrative Guide Procedure 1310.06 and
1310.07 must be followed (as regards to computerized systems only).
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In all cases, a requirement should be included for the submission of draft copies of the final
report to permit the agency to satisfy itself as to the report's completeness and factual accuracy.
ONE VENDOR POINT OF CONTACT
Sp~nt will provide a single Program Management team to manage the inmate telephone system. Simply stated,
Spnnt's Inmate Program Management Organization assures seamless interaction between all components of
the inmate telephone system-managing each aspect of the call from the moment the inmate picks up the
telephone receiver to make a call, through the necessary call communications processor until the called party
receives the bill.
2. TECHNICAL WORK PLANS
o
Preliminary Implementation Plan
Sprint will provide the appropriate DOC telecommunications official representative a schedule and
equipment needs overview to be reviewed and approved by the DOC within 5 days of award.
o
Site Survey
The site survey will include conversations with local management addressing their individual requirements,
concerns, and questions. Sprint will evaluate the site via a detailed survey form that effectively details a
profile for that site. This will help dictate the procedures and steps necessary to ensure a seamless
transition between the new Sprint ITS and the current system. The site visits will include preparation for the
ITS. The site visit will also identify any additional cabling or conduit that is required.
o
Order Circuits
Immediately after the initial evaluations are complete, Sprint will order the necessary telephone circuits for
the facility. All circuit evaluation will be the responsibility of Sprint and all costs will be incurred by Sprint.
Sprint will order the appropriate number of circuits so that each inmate telephone will have a deSignated
outgoing telephone line.
o
Implementation Plan
After the staffing requirements, site evaluation, system requirements, conduit and access evaluation are
complete, Sprint will provide the facility representative a final Project Plan which will need to be approved
before any changes or installation can proceed.
o
Ordering of Equipment
In preparation of the bid award, Sprint has identified all equipment necessary for inmate collect calling and
WAN. Sprint will coordinate with the appropriate equipment providers to ensure that all technical
specifications and requirements are met.
o
Cabling
Although most locations have existing inmate telephones, there is also a need for additional phones at
several locations. This growth in phone sets and the need for additional wiring to integrate the inmate call
processor and peripheral equipment such as Recording/Monitoring and work-stations might require
additional conduit. Conduit will need to be evaluated and possibly replaced or added by Michigan DOC. If
the State requests, two workstations per site could be supplied by Sprint.
o
Installation of Inmate Phones
Sprint will begin the installation of inmate phones to minimize down time in accordance with the facility
access hours and implementation plan.
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Sprint Proposed Network
D Installation of Inmate Telephone System
Sprint will begin installing the inmate telephone system. consisting of a 24-hour equipment bum-in before
actual cutover to ensure all requirements are in full compliance with Michigan DOC requirements.
(J
Data Input
At time of bid award. Sprint will meet with Michigan representatives to discuss the transfer of PINs;
universal allowed numbers and blocked numbers.
D Training
Sprint will provide initial and ongoing training on all facets of the inmate-calling platform. Sprint is committed
to providing the State a security tool to administer the inmate collect calling.
PROJECT STAFFING
Sprint Program Management Staff
Michael K. Jewell - Director, Public Access Services, Sprint LTD: Mike Jewell has served as a
director of product development, director of competitive markets, and a variety of other
management positions in Sprint's local division. A 15-year veteran of Sprint, Mr. Jewell
graduated form the University of Kentucky in 1985 with a Bachelor of Science degree in
Business Administration and a double major in Economics and Finance. Mr. Jewell was awarded
a master's in Business Administration from East Tennessee State University in Johnson City,
Tennessee.
Paul H. Kutz - Director, Product Management and Operations, Sprint LTD: During his 21 years
with Sprint, Paul Kutz has served in a variety of management positions within Sprint's LTD and
Long Distance Divisions (LDD). Since 1987, Mr. Kutz has been involved in the development and
marketing of services related to inmate call control systems, payphones, operator services, and
prepaid calling cards. He holds a bachelor's degree in journalism from the University of North
Carolina in Chapel Hill.
Mike R. Hart - Senior Product Manager, Sprint LTD: During his 23 years with Sprint, Mike Hart has
served in a variety of management positions within Sprint's LTD and LDD. His primary focus is
the inmate market, with responsibilities including the translation of conceptual deSigns
involving network and Customer Premise Equipment (CPE) hardware into viable solutions
addressing customer needs. Mr. Hart coordinates internal and external resources to deliver the
products and implement services according to contracted business specifications. Mr. Hart
holds a Bachelor of Arts degree from the University of North Carolina; and a Masters of Science
in Management from Baker University, Baldwin City, Kansas.
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~Sprint.
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Paul Eide - Program Manager, Sprint LTD: Upon bid award, Paul Eide will devote 100 percent of
his time to the State of Michigan installation. After successful installation, Eide will remain in
Kansas City-continuing to function as the overall Program Manager and single point of contact
for the State.
Paul Eide joined Sprint in 1995 and has been responsible for the management of numerous
government and commercial customer telecommunication programs, including voice, video and
data. Mr. Eide has coordinated complex installations of new voice and data services, local and
long distance services for inmate collect calling and video visitation. Mr. Eide manages several
vendors, providing diverse technical and operational support of Sprint programs. Mr. Eide has a
Bachelor of Science in Political Science from the University of Wisconsin.
Michael P. Hynes - Senior Account Manager, Sprint LTD: Michael Hynes joined Sprint in 1999 with
14 years experience in the public telecommunications industry. This experience included
simultaneously managing sister companies, while serving as Senior Managing Partner and as
Vice President. Mr. Hynes has a Bachelor of Arts degree with a double major in Economics and
Business from Muskingum College. Mr. Hynes has played an integral part in maintaining daily
and monthly production reports for the company and its clients, facilitating routing schedule
and coordinating installations, line connections, construction, inventory, manpower, and
software requirements for projects.
Keith E. Shiflett - Manager, Technical Support: Upon bid award, Keith Shiflett will dedicate 100
percent of his time working closely with the Sprint network groups, as well as various Local
Exchange Carriers (LECs) to ensure cost-effective and quality connectivity to the inmate
platforms. Shiflett will be in Michigan during the initial installation engineering a smooth cutover
process, returning to his home base in Florida after successful installation. Shiflett will remain
on board after the initial cutover and accessible via pager to resolve any networking issues for
the State.
Keith Shiflett joined Sprint in 1995 with 17 years experience in the public telecommunications
industry, Mr. Shiflett's telecommunication experience has involved numerous engineering
projects in network planning, technology planning, business planning, complex regional
networks, and national public access. Mr. Shiflett has a Masters of Business Administration from
Rollins College, a Master of Science in Electrical Engineering from Georgia Tech, and a Bachelor
of Science in Electrical Engineering from Virginia Tech.
Everett Martin, Jr. - Installation Manager: Upon bid award, Everett Martin will devote 100 percent
of his time, working on-site in the State of Michigan. Martin is responsible for management and
coordination of all physical aspects of the installation, including scheduling and facilities access
with the Department of Corrections to prepare the site for call control application and network
access installation. Six technicians will support Martin during the installation and remaining to
support and maintain service in the State of Michigan.
Everett Martin joined Sprint in 1994 with 14 years experience in the public telecommunications
industry, Mr. Martin has been experience involved in the facilitation, management, and
development of implementation plans for the installation of inmate management systems;
technical support for hardware and software; testing and evaluating new product functionality
and operations; installation and supervision of various communication and paging systems; and
establishing processes for evaluating items identified on a trouble report.
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a
Evercom Staff
Note: Evercom staff identified in red will dedicate 100 percent of their time to the State of
Michigan during the initial installation period. After installation, they will work with the Sprint
Program and Project Manager on a continuing basis to ensure overall fluid operation of the
proposed Inmate Call Control System.
Doug Johnson - Director National Sales: Mr. Johnson has over 30 years experience in the
telecommunications/computer industry. Following a 20 year career within Bell System/AT&T Information
Systems Inc., he helped create Americall Dial "0" services, later know as InVision Telecom, and
implemented the sales and marketing plan that positioned InVision as the dominant inmate
telecommunications provider in the Mid-West. Today Mr. Johnson has over-all responsibility for the
national sales efforts at Evercom Systems. Mr. Johnson is a military veteran and active in various state
Sheriffs' Associations, the National Sheriffs' Association, the American Correctional Association and the
American Jail Association.
Brian Dietert - Director of Network and Technical Operations: Mr. Dietert has more than 14 years
experience in telecommunications. His primary responsibilities include network design and
implementation, technical support, engineering of all networked systems, and advance design and
troubleshooting. Mr. Dietert has participated in several large projects including the Federal Immigrations
and Naturalization Service, State of Florida, State of Oklahoma, and Federal Bureau of Prisons (FBOP).
Mr. Dietert will head up the network design, implementation and operational team for this project.
Pat Robertson - Director of Operations: Mr. Robertson has been involved in the telecommunications
industry for four years. His responsibilities have included Technical Support Manager, Customer Service
Manager and Regional Operations Manager. He is currently responsible for 600 correctional facilities
located in the Eastern Region. Mr. Robertson is accredited with developing and implementing project
plans for the State of Florida's inmate telephone system. Mr. Robertson will serve as the Operations
Director for this project.
Wayne McQuaig - Lead Field Technician: Mr. McQuaig has more than 20 years experience in the
telecommunications industry. His primary responsibilities include network design and implementation,
field technical support. installation of all networked systems. and advance diagnostics and
troubleshooting. Mr. McQuaig has participated in several large projects including the Federal
Immigrations and Naturalization Service. State of Florida, State of Alaska, and State of Nebraska. Mr.
McQuaig will head up the implementation. installation and maintenance team for this project.
Tim Vaughn - Field Technician: Mr. Vaughn has more than eight years experience in the
telecommunications industry. His primary responsibilities include sales and account support for the
Michigan area. field technical support, and installation of all networked systems. Mr. Vaughn will serve
as the Service Technician for this project.
5
SUBCONTRACTORS
List here all subcontractors; include firm name and address, contact person. complete
description of work to be subcontracted. Include descriptive information concerning
subcontractor's organization and abilities.
a Evercom Systems, Inc.
8201 Tristar Drive
Irving, TX 75063-2824
Mr. Doug Johnson
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~Sprlnt"
Sprint Proposed Network
800-861-8686
Evercom is the largest independent supplier of inmate telecommunication and information services in
the United St~tes. Spri~t is partn~ring with Evercom to provide the CAM inmate telephone system. The
CAM system IS a fully Integrated Inmate call processor that uses WindowsNT as its platform. Evercom
serves more than 2,200 correctional facilities in 45 states, including locations operated by city, county,
state, and federal authorities, and other types of facilities such as juvenile detection centers and private
jailS. Evercom's sole focus is serving the highly specialized needs of the correctional industry. Evercom
operates four regional operating centers that are located in Selma, Alabama; Louisville, Kentucky;
Kansas City, Missouri; and Irving, Texas. The network-based operating systems that support all of
Evercom's regions-as well as their finance and accounting, operations support, engineering, MIS, and
marketing activities-are consolidated under one roof, in their corporate headquarters in Irving, Texas.
By consolidating network and technologies in one centralized location, and maintaining customer
support facilities close to customers, Evercom has become the correctional industry's recognized leader
in comprehensive innovative technical solutions and responsive, value-added customer service.
o
Phillips & Brooks\Gladwin. Inc.
139 Hightower Parkway
Dawsonville, GA 30534
Audrey Ambriez
800-264-8889
Phillips & Brooks\Gladwin, Inc. (PBG) will provide inmate telephones that include telephones for the
deaf for the State of Michigan facilities. PBG will provide inmate telephones, which include telephones
for the deaf, and maintenance on the telephones and inside wiring for the State of Michigan facilities.
PBG has been a manufacturer of enclosures for the public telephone industry for over 40 years, and is
the largest manufacturer of telephone enclosures in the United States. PBG provides installation,
maintenance, and refurbishment and set repair and refurbishment, representing over one-half of PBG
revenue. PBG is the only company who can deliver nationwide sales, distribUtion, and installation of
these products and services seamlessly from one source. PBG has performed installation of
enclosures, phones. wiring and on-going phone maintenance for many major airports, seven State
prison systems, many individual county and city jails, and other high security locations. PBG is a leader
in the design, manufacturing, and installation of custom telephone enclosures and kiosks.
o
ShawnTech Communications. Inc.
4732 Payne Avenue
Dayton, OH 45414
Lance Fancher
937-275-4999
A member of the Sprint team. ShawnTech will provide maintenance service on the inmate telephone
system (ITS) to the State of Michigan. ShawnTech Communications is a full-service telecommunications
company, offering both large and small business system sales and service, cabling, prewiring, and fiber
cabling. Currently located in Ohio, Michigan, New York, Missouri, Minnesota and Virginia, ShawnTech
Communications has also conducted business in California, Wisconsin and Iowa. With technicians
located in strategic areas across these states, ShawnTech Communications is able to respond to calls
quickly and efficiently. State-of-the-art communications and dispatch equipment provide for an up to the
minute picture of where technicians are and how ShawnTech can most effectively provide service with
an absolute minimum amount of down time.
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~Sprint.
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IV-D
o
BIDDER'S AUTHORIZED EXPEDITOR
Include the name and telephone number of person(s) in your organization authorized to expedite any
proposed contract with the State.
Robert Zyck. Vice President, SPSI (913) 315-8022.
IV-E
ADDITIONAL INFORMATION AND COMMENTS
Include any other information that is believed to be pertinent but not speCifically asked for
.
o
elsewhere.
Sprint proposes offering a wide area network (WAN) to the State of Michigan to support the inmate collect
calling. Sprint will install its own centralized network services to manage the inmate PIN system. The robust
WAN can be located anywhere the State desires. By using Sprint's years of experience in data networking,
the State saves time and money. No State employee will be involved in the procurement of additional
services to serve the Michigan DOC inmate collect calling. The total WAN cost and management will be
absorbed by Sprint. Proactive monitoring, preventive maintenance, and virus protection provided 24 hours a
day, 7 days a week, will be in parallel with the State's network instead of jeopardizing the State's network.
The State will save money, time coordinating and the risk of security violation to its existing network. Sprint
is prepared to offer the State two remote stations per location.
Sprint is an industry leader in data networking. Sprint built and operates the United States' only nationwide,
all-digital, fiber-optic network and is a leader in advanced data communications services. Sprint operates
the largest 100% digital, 100% PCS nationwide wireless network in the United States-serving more than
17 million business and residential customers. Sprint looks forward to discussing additional features utilizing
the WAN, such as video conferencing (which reduces travel costs), e-mail, and fax capabilities.
a
Within Michigan prisons there currently exists a growing awareness and dissatisfaction with the
telecommunication calling rates that are typically borne by the family and friends of the inmates. At the
same time, it has been repeatedly tested and confirmed that regular contact with family is one of the key
elements that can impact conduct within the term of incarceration, and improve the rate of recidivism.
The issues facing the family include:
a
The lack of control on the total amount of charges the inmate can generate through the normal collect-call
method.
.
a
Due to the requirements and financial dynamics of the inmate collect calling environment, these charges
are higher than normal "at home" public call rates. (Although they parallel public payphone collect rates.)
a
When charges are in excess of what the family had planned, and exceed what the budget can support,
the charges can not be paid and further contact is cancelled until past due amounts can be settled.
a
Where debit card, or "debit-based" calling programs are available, these require the purchase of the card
at the facility, limiting who and how funds can be applied to telephone contact.
a
There is presently no motivation tied to telephone contact, for the family to encourage or promote good
behavior on the part of the inmate.
With these things in mind, and considering the accelerated rate of interest from consumer advocacy groups,
the various associations of the corrections industry, and the inmates and families involved, The Sprint team has
identified the following technical and product opportunities to assist with preferred behavior patterns, the cost of
calls, and add to the options available to our customers.
Page 77
~Sprlnt
Sprint Proposed Network
Good Behavior Discounts
Concept: The correctional facility has the additional ability to affect inmate conduct by approving a reduced
charge (rate) for a collect call, for good behavior on the part of the inmate.
Impacts:
1.
2.
3.
Due to the potential for reduced costs to the family, they provide added incentive and motivation to
the inmate to "behave appropriately" and cut down on the rates and charges to the called party.
The on-site personnel have another component of motivational management to use while aSSisting
in establishing and maintaining the best possible environment.
The Michigan DOC is seen as aware and responsive to the issues and concerns presented by the
various consumer advocacy groups.
Implementation:
1. The ability to identify individual inmates exists. This could be through the use of a Personal
Identification Number (PIN) assigned to the inmate for regular collect calling, or could be
implemented on a separate calling program managed through the use of issued "Good Behavior
Calling Program" in a prepaid/debit application.
2. The Michigan DOC and the Sprint Team would agree to the program and how much to reduce the
charges. We would further agree on how the reduced charges would be applied to the financial
model of the business relationship. (Le., a specialized commission or fee agreement for the
discounted calls.)
3. Qualifying criteria for "good behavior" must be established, and may be unique for each site. It is
suggested that a pre-qualifying period be established to "re-earn" the privilege if lost due to poor
conduct.
4. As an optional control method, it is possible to limit the destination of these discounted calls to only
a select number{s), such as the parents, uncles, etc., or the DOC may want to open this up to
anyone receiving a collect call from a specific inmate on "good behavior rates".
5. The details of how to reduce the charge (per minute rates, set-up surcharge, etc.) and the
confirmation would be on a per-case basis. In addition, verification of the applicable tariffs and
other regulatory approvals must be considered.
Other Considerations:
Due to the lower cost of calls, the families involved in the program will very likely continue to apply a high
degree of pressure on the inmate to continue his or her good behavior. As a result of lower per-minute costs,
the family may in fact spend the same amount of dollars, but have more time in communication with the inmate.
This could produce a reduction in costs in other programs designed to reduce recidivism and the associated
costs in the continued growth of the overall inmate population.
Remote Owner Prepaid Calling
Concept: The use of prepaid calling cards is not new. However in today's use, the card (or "account") owner is
also the party making the call. This means they are the one in control of the Personal Identification Number
(PIN) that is entered on the phone to complete the call. The card (or at least the PIN) must be in the
possession of the calling party. This new program changes this dynamic of ownership and control to the called
party.
Implementation:
1. A prepaid amount of calling value (the "Account") is purchased by anyone wishing to receive calls
on a pseudo-collect basis.
2. When an inmate desires to call the owner of the "Remote Prepaid Account", the procedure is much
the same as today: The inmate dials a 1-800 number to access the account database, they then
enter the destination number of the party they want to call and, optionally, can be asked to state
their name. At this point, however, the process changes.
Page 78
~Sprint~
Sprint Proposed Network
3.
4.
5.
6.
When the product platform (the Account database reached by calling the 1-800 number). has
verified that sufficient value exists in the account. the called number (destination) is dialed and a
voice prompt is presented to the Account holder; "You are receiving a remote prepaid call. (with
optional: "from [stated name]"). "if you wish to accept this call and debit your account. please enter
your PIN."
As with the other "standard" prepaid. this method has no risk of bad debt or collection expenses,
and can therefore be offered at rates lower than collect calling.
The called party entering in the PIN number from the destination phone accomplishes control of the
account. This enables the inmate to reach a person (the Account owner), when they may be
located at any telephone. The service is not tied to a specific termination number.
Consideration must still be given to the control of certain destination numbers that involved the
protection and security of designated parties such as law enforcement and members of the judicial
system, as well as the victims.
Other Considerations:
This product has a wider potential distribution within the corrections industry due to removing any inmate sale
or administration within the prison. The product may be offered for sale to friends or family from the reception
desk while visiting the inmate, or may be offered by other means such as direct mail or telemarketing. The
current "standard" prepaid calling may, however continue to be offered and present even more options to the
families involved. The purchase of Remote Prepaid cards benefit the family in three ways:
1.
2.
3.
They know how much they can spend on a prepaid product and cannot create excessive monthly
phone bills as with accepting collect calls.
The family may now be reached while at other locations away from home. This would allow them to
take calls while at work and not violate company policy. They could accept calls while with other
family members and not encumber them with collect charges on their home phone bills.
The rates they are charged for this type of call are less than the standard collect calling type.
The Sprint Team believes these products can offer new choices and new solutions to the corrections industry
and the families of inmates. We further suggest that a proactive approach to working through the
implementation and offering of these services can address many of the concerns and requirements being
promoted by organizations such as CURE and others. The Sprint Team remains committed to the full
interpretation of "Partnership" as we continue to serve our customers in this industry. We welcome any
opportunity to discuss these, or other ideas, with those who share our purpose.
Proposed Voice Network Configuration
The voice communication network (See Figure 8-1) involves a large number of entities to process inmate
calling activity. The coinless inmate telephone and the called party's telephone set are the simplest parts of the
calling equation. Between these two points lies the technology required to connect the two parties together.
Located at the institution is the Evercom Call Control System. Its primary function is to limit the inmate's access
to unrestricted callinq by providing such things as PIN management. call number blocking. on-line validation.
and recording and monitoring. Further. the system is responsible for out-dialinq the inmate's requested
destination. Once the dialing request is made. the call may take one of two different routes before reaching the
called party.
Route 1) Local Collect Call
Inmate calls within the Local Exchange Carrier (LEC) local calling area will be routed by the inmate telephone
system to the serving LEC. These local collect calls will travel from the institution through a local telephone line
"local loop" • through the local telephone company central office. and then to the called party residing in the local
exchange (NXX) dialed by the inmate. Local calls will utilize the automated operator. resident in the CAM call
Page 79
--¢-Sprint.
Sprint Proposed Network
control equipment. to obtain positive acceptance of the ca ll by the called party. After positive acceptance by the
ca lled party the call will be comp leted and a talkinq path established.
The following seven LECs have been initially identified as serving Michigan DOC sites.
o
o
o
o
Ameritech
Baraga Telephone Company
Centurytel
Chippewa County
GTE
TDS-Chatham
Upper Peninsula
o
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o
Route 2) Long Distance Collect Call
All inmate ca lls to telephone numbers outs ide the local calling areas wi ll be comp leted through the SPR INT/LD
network (Intra-LATA, Inter-LATA, Interstate, and International) using dedicated SPRINT trunk groups. These
long distance (LD) ca lls wi ll also utilize the automated operator to obtain positive acceptance by the called party
prior to completing the talk path. After the ca ll has been rou ted to the SPR INT dedicated trunk group using a
digital T1 circuit (1.544 MB/s), the call will reach its final destination across the SPRINT digital fiber-optic
backbone network. T1 circuits reduce the cost of processing a call because the T1 provides a dedicated link to
SPRIN T's voice network , which eliminates the need for involving other long distance ca rri ers. Typically, calls
pass through on ly two switches within the SPR INT network, the originating and terminating switch using
Intermachine Trunks ( IMTs). (See Figure B-1 .)
Figure 8-': Propo sed Velce Network Configuration
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Evercom
Irving. TX
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Page 80
¢
Sprint.
Sprint Proposed Network
The Existing SprintlLD Network
SPRINT/LD voice services are provided via 39 Northern Telecom DMS-250 switches at 28 locations. Three
switches (Northern Telecom DMS-300s)-located in Stockton, CA; New York, NY; and Fort Worth, TX-serve
as international gateways for switched traffic. The remaining 39 switches provide switching and ISDN functions
for SPRINT's domestic switched services. (See Figure 8-3.)
SPRINT's network has been designed as a flat (non-hierarchical) network. Each of its 39 DMS-250 feature
switches has IMTs (InterMachine trunks) to every other switch. These IMTs are provisioned using 50/50
physical route diversity. For example, if there were 500 IMTs between our Stockton and Anaheim DMS-250s,
250 would take the direct route from Stockton to Anaheim. The second group of 250 would go from Stockton,
through San Jose to Anaheim. This means a call from Stockton to Anaheim would have two physical routes.
Typically, calls pass through only two switches within the SPRINT network, the originating and terminating
switch.
Figure 8-3: Sprint Network
Page 81
Sprint Proposed Network
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Sprint Proposed Network
Sprint ha s Points of Presence (POPs) in over 340 locations. which are connected to its backbone fiber optic
network . It also has approximately 96 leased POPs in the network where it has an arrangemen t with another
ca rrier to transport its traffic. In the State of Michigan Sprint has seven POPs:
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Detroit
Flint
Grand Rapids/Elmdale
Kalamazoo
Lansing
Pontiac
Saginaw
Page 82
¢
Sprint.
Sprint Proposed Network
The DCS system is a vital part of the SPRINT network. The DCS system consists of a series of digital crossconnects located at switch sites and POP locations throughout the SPRINT network. Operationally the DCS is
a method of connecting circuits, of the same or differing bandwidths, without having to physically run wire
"jumpers" or connecting wires between the terminating equipment; these connections are done remotely
through digital mapping in the DCS. These digital cross-connect locations allow SPRINT to "breakdown" or
reverse-multiplex the large bandwidths present on our backbone networks to smaller bandwidths usable by the
LECs or individual customers. The DCS also provides the ability to "groom" or multiplex various smaller circuits
or bandwidths (DSO or DS1) into larger bandwidths for transport between switches or POPs on the network. For
example, several T-1 circuits (DS1) from one company might be "groomed" with other circuits from another
company to form a much larger bandwidth, possibly a T-3 (DS3) or an OC3 for transport through the network.
This multiplexing process allows SPRINT to better utilize the available bandwidth and make more efficient use
of available SONET facilities.
SPRINT/LD uses SS7 signaling throughout its voice network and switching systems. SS7 is a signaling system
based on the concept of "out-of-band" signaling in which signaling is a data communications function and has
its own channels on the network separate from the call transmission facilities. Prior to the deployment of SS7,
all call set-up information was relayed switch-to-switch on the same trunk circuit as the call itself. This
information included supervisory signals (e.g., dial tone, ringback, busy tone), billing information (who called
whom), and network management signals, such as maintenance test signals. This type of signaling (per trunk
or associated channel) has some inherent disadvantages in that it is slower, does not use available circuits as
efficiently, and is more susceptible to fraud than SS7.
SS7 is a basic building block required for the addition of an abundance of new features and services, which
depend upon SS7 technology. The variety of different services available with digital networks could not be
offered with transparent interconnection without the use of common channel signaling. SS7 is the signaling
system transport mechanism for the Integrated Services Digital Network (ISDN), which has been developed
with the ultimate goal of combining all communications services into a single network to which any customer
has access over common facilities. SS7 is also the foundation for the Distributed Intelligent Network
Architecture (DINA). Other services made possible by SS7 include Automatic Number Identification, Call
Forwarding, and Caller 10.
Transport of SprintlLD voice and data is provided by a fiber-optic backbone network supported by sophisticated
management control systems. These elements provide a highly reliable, proven, and redundant network. The
design of the SPRINT network contains survivability at the backbone or transmission level and the service level.
The SPRINT network minimizes the adverse effect of service interruptions due to equipment failures, cable
cuts, network overload conditions, or regional catastrophes. All SprintlLD lightwave transport devices were built
using the SONET standard.
SONET is the broadband networking standard in the United States. It is designed to be compatible with the
Synchronous Digital Hierarchy (SOH), the networking standard for countries operating under ITU standards.
SONET also defines a family of fiber-optic transmission rates from 51.84 Mbps to 2.5 Gbps, designed to
provide the flexibility needed to transport many digital signals with different capacities. SONET is the postal
system, or transport vehicle, that transports the envelope across the network, regardless of the envelope's size
or content. In this way, SONET has the flexibility to transport the packages we use today as well as packages
that have yet to be defined.
SPRINT's SONET architecture is based on a 4-fiber Bi-directional Line Switched Ring (BLSR) design. The 4fiber BLSR consists of two pairs of fiber, with one pair designated for working traffic and one pair deSignated for
protection. Bi-directional means SPRINT is capable of sending traffic in either direction on a ring enabling
SPRINT to route circuits on the most efficient paths through the network. This reduces the number of potential
failure points and increases reliability. In the event of an equipment failure, the intelligent SONET equipment
recognizes the failure and switches traffic from the working pair to the protect pair between the affected SONET
Page 83
~Sprint.
Sprint Proposed Network
nodes only. This type of protection is referred to as "span" switch, and it occurs in less than 50 milliseconds.
With its all-SONET network in place, SPRINT is the first carrier to offer end-to-end real-time capacity to transmit
video, voice, and data both domestically and internationally.
At the end of 1999, Sprint had completed deployment of 220 interconnected SONET rings. An additional 106
SONET rings are planned for 2000, bringing the expected total number of rings to 326.
Fiber-optic facilities are the most secure transmission media available today. The very nature of the fiber
makes it extremely difficult to tap. National Security Emergency Preparedness standards are met by the basic
fiber-optic media. Because the network is fully digital, Sprint is able to support more sophisticated encryption
methods than if the network were analog or a combination of analog and digital.
ATM (Asynchronous Transfer Mode) is an emerging switching technology based on the high-speed
transmission of fixed length cells. These cells are like boxcars full of information. ATM ensures that "trainloads
of information" from different areas can be sent back and forth on the tracks between telecommunications
switches. When implemented with SONET, these tracks, or fiber-optic lines will allow "trainloads of information"
to travel from depot to depot, exchanging boxcars when needed so that each car gets to the correct destination
with virtually no loss of information.
ATM is a high bandwidth, fast-packet switching technology based on fixed-length cells of 53 bytes. ATM is a
high speed, broadband-networking technology that simultaneously supports voice, data, image and video
transmissions on a single network. ATM combines the statistical multiplexing efficiencies of packet switching
with the low delay characteristics of circuit switching technologies. Like private lines, ATM supports any
application and any protocol. ATM is the only standards-based technology designed from the start to
Simultaneously transmit voice, data and video. As a packet teChnology, ATM is simple: requiring limited
processing, and efficient, utilizing network bandwidth only when there's data to send.
ATM is a long-lasting solution for enterprise networks because it is extremely flexible, scaleable, cost effective
and based on international standards, which assures compatibility and access to the latest features. ATM
service allows you to connect frame relay, Internet Protocol (IP) and private line sites with ATM users.
SPRINT's leadership and early commitment to ATM services has accelerated the development and deployment
of ATM throughout industry, government, and user communities. SPRINT was a founding member of the ATM
Forum in 1991: our personnel have continued high-profile activities in the ATM Forum, ANSI (American
National Standards Institute), and the ITU (International Telecommunications Union), while increasing
participation in industry consortia and key research community groups such as the IETF (Internet Engineering
Task Force).
The combination of ATM switching and SONET allow SPRINT to provide digital transport service at speeds
over 400 times the current bandwidth and beyond. No other "communication train" compares in speed. Some
8,000 pages of information from a standard-sized dictionary can be transmitted in one second compared with
the previous rate of 20 pages. ATM and SONET are also especially suited to handle multimedia (i.e., the
integration of voice, video, text, graphics, and fax into one transmission medium), applications that require high
bandwidth.
Switching and Trunking the Existing SprintlLD Network
The circuit switching process within the SPRINT network consists of the operation of connecting an incoming
voice call or switched data call from a line termination on the customer side of the switching equipment to a line
termination on the trunk side of the switch (or Vice-versa). If the call goes from the line side of the switch (the
local subscriber or user) to the trunk side (inter-maChine trunks or IMTs) the switching equipment must select a
trunk from a group of available trunks. The number of available IMTs is determined by traffic engineering and is
always a smaller number than the maximum possible connections available from the trunk side of the switch.
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~Sprlnt.
Sprint Proposed Network
The number of trunks available for call completion is determined by traffic studies using either the busy hour
traffic or a monthly minute total. From these traffic studies the Grade of Service or the number of blocked calls
allowed will be determined.
SPRINT uses Grade of Service methodology to measure call blocking. Grade of Service methodology uses the
average time consistent busy hour (sums the load by hour of day over the five business days, Monday through
Friday). SPRINT will provide a maximum blockage of not more than one call per 200 which equates to a P.005
Grade of Service. SPRINT's network switch architecture is non-hierarchical (i.e., flat), which means a call
across the SPRINT network passes over a maximum of one InterMachine Trunk. Call completion is enhanced
by the following techniques:
[J
High usage trunks are established directly to a LEC's access tandem or end office, based on traffic volumes
and economic consideration.
[J
Calls can originate and terminate on the same SPRINT network switch, based on the NPAlNXX homing
arrangement across the domestic switch network.
[J
SPRINT switches are equipped with emergency WATS capacity. During conditions of severe network
blockage, standby WATS can be made available to enhance call completion.
SPRINT's objective IMT grade of service is P.005 for the average busy hour; however, through the use of
Dynamically Controlled Routing (DCR), we expect to be able to improve overall call completion rate.
Grade of service performance is important to SPRINT and the factors described above are incorporated to
ensure that the desired level of service is available when it is needed. Together. these factors minimize the
impact of a fiber failure or other catastrophic damage. It is a clear demonstration of SPRINT's commitment to
provide the best possible long-distance service to our customers.
Typically, calls pass through only two switches within the SPRINT network, the originating and terminating
switch. During mass calling events or network disruptions that have the potential to cause congestion, we
would tandem a call through an intermediary switch rather than block it. For example, if the IMTs between
Stockton and Anaheim were congested, we would send some Anaheim bound calls from Stockton to Rialto.
Our Rialto switch-having available IMT capacity to Anaheim-would pass the call to our Anaheim switch for
termination. This process is totally automated and is referred to as DCR (Dynamically Controlled Routing).
DCR monitors the IMT network in near real-time and recommends tandem routes when direct routes are
congested. This results in increased network efficiency and improved network survivability. The DCR system
consists of a central Network Processor (NP), DCR capable DMS-250 switches, and data links connecting the
switches to the NP. The NP receives information regarding trunk capacity and CPU status from all switches
every 10 seconds via the data links. The NP uses this information to recommend tandem routes for IMT
overflow traffic. In effect, DCR uses switches and transmission capacity that are not in their busy hour to carry
additional traffic. Considering the Stockton to Anaheim call, DCR coupled with SO/50 IMT route diversity means
a call would have up to four physical routes between Stockton and Anaheim. Two standard routes (Stockton to
Anaheim direct), and two additional physical routes if the call tandems through a third switch. While switched
services have typically been perceived as voice, switched data is also supported on the SPRINT network. Dialup voice grade data transmission is currently provided as a permissive service or function on SPRINT's
network. The network is compatible with all modems that are deSigned for voiceband telephone channels,
including dial-up modems and leased line modems.
The Proposed SprintiLD Wide Area Network (WAN) for the State of Michigan DOC
The purpose of a WAN is to link systems that are separated geographically, as is the case with the large
number of sites operated by the Michigan DOC. In order to transmit data for administrative and database
Page 85
~Sprint.
Sprint Proposed Network
access from these institutions to the central control center. SPRINT will utilize what is known as Frame Relay
technology. "Blocks" or "Frames" of information are sent at high speeds over SPRINT's private dedicated
circuits. The high-speed transmission of data allows for real-time activity. such as PIN updates. blocked
numbers. and call detail reporting to occur.
SPRINT proposes a WAN for the State of Michigan DOC that will provide connectivity between all institutions
listed in Attachment A of the RFP (updated 6/2/00). WAN connectivity will also be provided to a central
database located in Lansing, Michigan. This central locations will be able to access all other DOC sites'
databases for the purpose of controlling inmate calling activity, broadcasting global updates to all institutions,
monitoring and recording call activity at each institution (if desired as an option), and analyzing data produced
at each institution. This network will consist of SPRINT Frame Relay Service and SPRINT provided CPE
equipment at each corrections facility. The proposed network will provide the high-speed data links necessary
for full database redundancy for all Call Processors within the system. In addition, the WAN will be used to
transport call detail records, LlDB queries and responses for call validation as well as system configuration and
maintenance functions required by the DOC.
During the call setup process, a request is made to the Line Information DataBase (LlDB-pronounce "Lid-bee")
over the WAN in order to "validate" the inmate's call. In doing this, the system will determine if the called party is
capable of accepting and paying for collect calls. This function further restricts an inmate's access to unwanted
destinations. Reasons for a LlDB restriction include non-payment of a phone bill or merely that the destination
is a payphone incapable of processing collect call charges. This function is virtually transparent to the inmate
as it only takes approximately six seconds or less to complete the task and is done simultaneously with other
parts of the call process.
SPRINT will provide full Frame Relay service to all DOC corrections facilities utilizing dedicated T-1 access to
the nearest SPRINT Point of Presence (POP) and associated customer premise eqUipment (CPE) deployed at
each DOC site. Additional Frame Relay connectivity will be provisioned to Fairway, KS (SPRINT Control
Center) and Irving, TX (Evercom Management Control Center) for monitoring, database management,
maintenance activities, and line validation functionality. (See Figure 8-4.)
SPRINT will provision 0 CIR PVCs (Permanent Virtual Circuits) to each corrections institution and camp from
the central node in Lansing. Michigan. Each PVC will operate at a port speed of 128 Kbls, occupying 2 of the
24 channels on the T-1 serving the site. The remaining 22 channels will be used to provide transport of voice to
the SprintlLD network. A 768 Kbls PVC will also be established to the Evercom Labs office in Irving. Texas to
provide connectivity to the LlDB database for call validation, and to Fairway, KS for monitOring and network
administration functions. These PVCs perform in much the same way as traditional dedicated or "private line"
facilities, however, the PVC offers the flexibility of adding additional PVCs or "circuits" quickly and efficiently
over the existing physical access. This expandability feature of Frame Relay service feature allows the State of
Michigan DOC maximum flexibility when expanding facilities or adding new sites. The usage of zero CIR
(committed information rate) PVCs enables SprintlLD to provide frame relay service in a more effective manner
than fixed CIR, since all traffic is sent as burst traffic, which allows sustained bursts right up to the access
channel rate (port speed).
SPRINT's frame relay network is provisioned to work over the SPRINT SONET backbone network, which
provides the ultimate in reliability and performance. The access into the frame relay network is through
SPRINT-certified, frame relay compatible CPE devices. (CSUs and routers) that reside at the DOC premises.
CSUs (channel service units) are the termination devices for T-1s on the customer's premises. They convert
local network signals to the format of wide area access circuits. In addition to basic signal formatting and
testing, they also:
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Collect frame relay error and traffic information for performance monitoring.
Page 86
-¢-Sprint.
Sprint Proposed Network
Q
Q
Automatically initiate dial backup procedures if the access circuit fails.
Allow multiplexing of voice and data inputs onto the T-1.
Routers are networking devices for receiving, forwarding, and delivering packets between end systems. They
are the central switching offices of the Internet and most WANs. A router operates at Layer 3 of the seven layer
OSI model, while bridges operate primarily and Layer 1 and switches, which operate primarily at Layer 2. Each
router requires a modem and business line for the router, for use as a dial-up connection in case in-band
management fails.
Sprint currently manages over 5,000 customer routers, representing 25,000 managed objects and 290
customer networks. SprintlLD will handle the deployment and operation of the WAN for the State of Michigan
DOC as a Managed Network Services (MNS) package. MNS is an offering of SprintlLD equipment and
services, sold in conjunction with Sprint's transport products, that allows a customer to outsource their network
management.
The features of MNS include
Q
Q
Q
Q
Q
Q
Q
Q
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Comprehensive custom network design
Next-day or same-day hardware maintenance
Installation of hardware and software
24 X 7 real- time proactive network monitoring of routers and T-1 s using SNMP (Simple Network
Management Protocol).
Performance management
Software management
Configuration management
Fault management
Network optimization
The first level of support is the Sprint Service Management Center (SMC) located in Atlanta, GA. The
Managed Network Service Center (MNSC), located in Reston, VA, is responsible for all second-level
troubleshooting of these networks. The MNSC runs three shifts with 24 X 7 coverage. (See Figure 8-5).
Page 87
~Sprint.
Sprint Proposed Network
Sprint Overview
Sprint Inmate Calling Solutions
Sprint provides the only Inmate Calling Solution with a premier portfolio of local and long distance
network se rvices. Sprint's System provid es enhanced technology and timely and accurate reporting
capabilities to ensure inmate phone se rvice operates efficiently for the in stitution, end user and inmate.
Sprint takes total ownership of Inmate Calling Solution management by maintaining service 24 hours a
day, seven days a week assuring few , if any, day~to·day interruption s. Our res ponsive and award~
winning customer service, market~proven network reliability, and dedicated account management
assures hassle~free and dependable serv ice.
Inmate Prog ram Management Organizatio n Overview
Sprint's Program Management approach addresses the scope and objectives, as outlined in this RFP , for
insta llation, operation and management of a turnkey inmate calling so lution . Sprint's management team is
comprised of experie nced telecommunications professionals who focus on specifi c services. These individua ls
are accountable to the designated Program Manager who functions as a single poin t of contact. This
management stru cture ensu res all issues and opportun ities are responded to immediate ly.
Sprint has the reso urces in place to operate and provide on-going maintenance to all telecommunication
services being proposed, including the following:
o
Managing and coord inating all aspects of support resources and pe rsonnel activity during installation
phase-in to changeover
o
Providing comprehensive rollout schedules documen ting the installation activities at each location
o
Responding to any issues regarding telecommunication service(s) problems
o
Providing complete and accurate management reports on lime
o
Assuming continua l responsibility for compliance with maintenance requi rements
o
Providing thorough training on the proposed CAM system at no add itional cost
Sprint's Feature Portfolio
Sprint's Inmate Portfolio includes the following features:
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Automated Operator-station-to-station collect service only
Multilingual Call Processing (prompts and announcements)
Debit
Prepaid
Customized Announcements and Branding
Three-Way Ca ll Detection
lIDB Validation
Fraudulent Ca ll Detection
Call Blocking
Ca ll Duration Restrictions
Time-of-Day Access Restrictions
Inmate Personal Identification Numbers (PIN s)
Inmate Specific Ca ll Allowed list
Integ rated Digital Ca ll Detail Recording
Ca ll monitoring
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~ Sp/"illt_
Sprint Proposed Network
o
o
o
o
o
Comprehensive System Reporting Capability
Accurate and Timely Commission Reports
Prompt Commission Payments
Called Party Spending Limits
Called Party Block
Sprint History
The Sprint vision began 100 years ago in Abilene, Kansas. Sprint's mission is to be a world-class
telecommunications company-the standard by which others are measured. Over the past century, Sprint
evolved from a local telephone company serving rural America, into a global telecommunications leader-at the
forefront in integrating long distance, local, wireless and Internet communications services. Sprint built and
operates the United States' only nationwide, all-digital, fiber-optic network and is a leader in advanced data
communications services. With more than $17 billion in annual revenues, Sprint operates the largest 100
percent digital, 100 percent PCS nationwide wireless network in the United States-serving more than 17
million business and residential customers.
EVERCOM SYSTEMS, INC.
An Overview of the Company
Evercom is the largest independent supplier of inmate telecommunication and information services
in the United States. Evercom serves more than 2,200 correctional facilities in 45 states, including
locations operated by city, county, state and federal authorities, and other types of facilities such as
juvenile detention centers and private jails. By consistently offering unequaled expertise, superior
service, and application-driven solutions, Evercom has earned its place among the correctional
industry's top telecommunications and information systems providers. Our sole focus is serving the
highly specialized needs of the correctional industry.
Evercom, formerly Talton Holdings, Inc., was formed, and continues to evolve, as a consolidation of
regional independent inmate telecommunication services companies with long-time experience in
servicing the correctional facilities within their respective geographic areas. Five acquired
companies provide regional customer support and collectively establish the foundation of a strong
national service organization; Talton Telecommunications in the Southeast, Ameritel in the Midwest,
Security Telecom Corp in the Southwest, Corrections Communications Corporation in the West and
InVision Telecom in the Northeast.
The network-based operating systems that support all our regions - as well as our finance and
accounting, operations support, engineering, MIS and marketing activities - are consolidated under
one roof, in our corporate headquarters in Irving, Texas. Customer development, account
management, installation and support, and customer service are managed from our four regional
operating centers in Selma, Alabama; Louisville, Kentucky; Kansas City, Missouri; and Irving, Texas.
By consolidating our network and technologies in one, centralized location, and maintaining
customer support facilities close to our customers, Evercom has become the correctional industry's
recognized leader in comprehensive innovative technical solutions and responsive, value-added
customer service.
A unique single-source supplier in this industry, we design, install, operate and maintain
sophisticated inmate telephone systems, alternative calling options, automated information
management system, dedicated direct billing operation, and provide comprehensive customer
service for both correctional facilities and the recipients of inmate calls.
In addition to remaining a full-service system provider to local, county, state, federal and private
correctional facilities, Evercom also partners with other large service providers who are pursuing
Page 89
~Sprint.
Sprint Proposed Network
inmate service contracts. No other independent provider has the business experience, scale of
operations or billing agreements to offer these capabilities. Interexchange carriers (IXCs) and the
Regional Bell Operating Companies (RBOCs) have also come to recognize the value of outsourcing
their key service functions to Evercom. At the same time, we have partnered with major long
distance service providers to create joint ventures in winning several state contract awards.
Evercom's call processor technology, billing and validation systems, debit and pre-paid calling
options, fraud management, customer service capabilities and technical support resources can be
packaged together as a complete system or as unbundled, independent modules to provide
potential partners value-added components of their own system offerings.
EVERCOM SYSTEMS, INC. PRODUCTS OFFERED
CAM SYSTEM: The CAM System, a fully integrate Inmate call processor, is our flagship product that
offers correctional facilities unique feature applications to allow greater control and management of the
inmate's telephone privileges. The CAM uses Windows®NTTM as its platform, which means that a
familiar icon-based desktop is available to all users while incorporating the substantial benefits that
WindowsNT provides. Extensive networking functions, system and application stability, heightened
security features, user auditing, and password-specific utilities are just a few of these benefits. The
CAM System also provides unique investigative tools that have proven to be an invaluable resource to
our customers nationwide.
DEBIT AND PREPAID CALLING: Inmate telecommunication systems customarily allow calls to be
placed as collect only, without any involvement of a live operator. Evercom, however, offers alternative
solutions with our debit and prepaid calling options. The debit or prepaid calling cards allow the inmate
to place calls both within the continental United States and Internationally. As an integrated component
of the CAM processor, our customers may choose a flexible debit module that has been successfully
Implemented in numerous sites across the country. Another viable option is the Prepaid calling card
that may be purchased through the inmate/jail commissary.
JMS AND REM SYSTEMS: Evercom launched its LEM's package in 1997, to offer a
viable jail and records management solution to our small- to medium-sized facilities. Our
LEM's product offers digital photo imaging, color mug-photo lineup, long-term data
storage, and records management modules uniquely packaged to meet the needs of
customers.
CORRECTIONAL BILLING SERVICES (CBS): Evercom is the only inmate telephone
provider to offer a telephone billing company dedicated to the corrections industry. A
division of Evercom, CBS is located in Selma, Alabama where we provide dedicated
customer service to the called party 24 hours a day, 7 days a week. And for the
convenience of the customer, CBS also provides personal account access through either
our Web Site at www.evercom.net or by e-mailingCBSdirectlyatCBS@evercom.net.
Our CBS center offers inmate families workable payment options such as prepayment of
the charges, remittance directly to the local phone company, and alternative payment
methods (Le., Visa, MC, etc.) to establish an equitable relationship with our customer.
Page 90
~Sprint.
Sprint Proposed Netwo rk
Sprint Overview
Sprint has fully complied with the delivery and implementa lion schedule. as outlined in the Section III. Work
Statement section of the RFP. Sprin t's preliminary Implementa tion Gantt Plan provides a high-level overview of
a comprehensive end-lo-end inmate telephone system installation for the State of Michigan in response to RFP
No. 07110000354. Upon bid awa rd. Sprint will provide a detailed Implementation Gantt Plan. as req uired and
approved by the Department of Corrections.
As displayed in Sprin t's prelimin ary Implementation Gantt. the majority of work will be completed in a five-month
period. The objective is to implement as quickly and efficiently as possible-providing a seamless transition.
Components covered in Sprint's preliminary Implementation Gantt Plan include:
o
o
o
o
Start and end dates
Major miles tones
W eek by week exa mples of installation and coordination activities
• Project plan acceptance by state
• Site survey analysis
• Implementation planning sched ule
• Circui t installation
• Resource management
• Equipmen t ordering and installation
Training
_.~)~:;:;~':f'..:(~.
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:
Sprint Customer Service Centers
Sprint is dedicated to providing a high level of customer service , 24 hours a day, seven days a week .
Sprint operates customer service centers across the United States s pecializing in providing customer
service to state, local and government customers ,
Sprint's state-of-the-art all digital fiber optic network enables network operations and support
resources to share in trouble ticket management responsibility. As each trouble ticket is opened by the
Sprint System Administrator, the system immediately routes the trouble ticket electronically to the
appropriate repair center within Sprint's operations network (repair centers). Sprint repair centers are
separated into fault isolation, diagnostics and telecommunication repair services.
Ticket resolution and priority is based on the trouble code entered on the ticket for the type of service
and problem encountered by the user. The Sprint System Administrator proactively contacts us ers to
discuss the actions being taken to correct the problem. Standard ticket status intervals provide
information to use rs on ticket progre ss. If additional groups must be involved for problem resolution,
the entire ticket is forwarded electronically to all involved departments, A ticket is closed after the issue
ha s been resolved to the satisfaction of the end user.
The following table provides a list of Sprint escalation levels and points of contacts .
Sprint Escalation Levels and Points of Contact
Esca lation Point of' Con tacl
Escalation Level
st
Sprint Sys tem Admini strator
1 Level
2~ Level
Pro'eel Manaaer
ProQram ManaQer
3'" Level
Page 91
~Sp"int.
Sprint Proposed Network
Sprint Customer Service Centers
The pages that follow contain information detailing Sprint's prioritization of severity levels, escalation
procedures and timetables, and information about the proposed Inmate Telephone System's diagnostic
capabilities.
After a trouble ticket is initiated by the Sprint System Administrator, a severity categorization is assigned to the
ticket for the issue based on the information obtained from the end user at the time of ticket entry. The table
below provides definitions of Sprint severity levels.
Definition
Severity Level
Severity 1
Failure
=Catastrophic
•
·
=
Severity 2
Critical Failure
•
·
=Standard/Limited
•
=
Severity 3
Impact
•
•
Severity 4 Administrative /
Product Upgrades
•
Any event that causes 25 to 100 percent of the inmate phones at
anyone site to be unable to process calls or the complete loss of
any single facility service or application that is mandatory (e.g.,
recording).
NSC Response Time
Under 1 Hour / escalation performed
until problem resolved
Service affecting with a significant impact on the site's ability to
conduct "normal" business.
NSC Response Time 1 to 4 Hours I escalation performed until
problem resolved
Localized failures at a site (e.g., local exchanges and area code
update issues or PIN administrative issues) that have a limited
impact on ability to conduct normal phone calling.
NSC Response Time Under 24 Hours
Includes items that are on a "software fix" list or that are related to
administrative issues that are informational or non-service affecting
conditions.
NSC Response Time
Under 48 Hours. (Note: For software
fixes, response time for commitment ONLY
=
=
=
=
The table below details escalation procedures and timetables used for working on trouble tickets and obtaining
status to problem resolution.
Sprint Customer Service Center Escalation Procedures and Timetables
Critical Condition Status: Initial status within 30 minutes of ticket entry; every hour thereafter
NOTE: All repair center escalations are escalated at concurrent match levels within the sese.
• The sese will prioritize and work tickets based on their severity
. ,
Notification Contact· .
Ticket Duration
Escalation
,
,',
.,
' . Level
1
The sese escalates immediatelv to repair center Manaaer
Initial Outage
The sese escalates to Project Manaaer
2
1 hour
2 hours
3
The sese escalates to Proaram Manaaer
4
3 hours
The sese escalates to Sr. Product Manaaer
4 hours
5
The sese escalates to Director
Page 92
~Sprint
Sprint Proposed Network
Critical Condition Status: Initial status within 30 minutes of ticket entry; every hour thereafter
NOTE: All repair center escalations are escalated at concurrent match levels within the
* The
wi/llJrioritize and work tickets based on their severity
sese
sese.
Escalation
Notification Contact··
Level
Out Of Service Condition Status: Initial status within 1 hour of ticket entry; every hour thereafter as
necessary
Ticket Duration
Ticket ·Duration
Escalation
Level
1
2
Notification Contact
1 hour
The sese escalates immediately to reoair center Manaaer
The sese escalates to Project Manaaer
2 hours
3
The sese escalates to Program Manaaer
4 hours
4
The sese escalates to Sr. Product Manaaer
6 hours
5
The sese escalates to Director
8 hours
Multiple Attempt - Service Impairment - Duplicable Condition
Status: Provided every 2 hours as necessary
Notification Contact
Escalation
Ticket Duration
Level
The sese escalates immediately to repair center Manaaer
1
2 hours
The sese escalates to Project Manager
2
4 hours
The sese escalates to Program Manager
3
6 hours
The sese escalates to Sr. Product Manaaer
4
8 hours
The sese escalates to Director
5
10 hours
Single Attempt - Intermittent - Minimal Impact - RFO
Status: Provided every 2 hours as necessary
Notification Contact
Escalation
Ticket Duration
Level
The sese escalates immediately to repair center Manaaer
1
4 hours
The sese escalates to Project Manaaer
2
8 hours
The sese escalates to Program Manager
3
12 hours
The sese escalates to Sr. Product Manaaer
4
16 hours
The sese escalates to Director
5
20 hours
Non-Service Affectina Conditions
On a 24-hour basis or as necessary dependina on situation.
Upon award of a bid, a Sprint Senior Project Manager is dedicated to supporting the products and
services offered in this proposal. As the number of products and services provided by Sprint increases,
the project team members and support groups will increase proportionately. This group also
coordinates the activities of any additional support groups. Experience levels and descriptions of
Sprint support personnel are described in the table below.
Sprint Support Personnel
Title and Experience
Network Service
Manager (NSM)
Implementation
Managers (1M)
Experience
Minimum 5
years of
experience
Minimum 5
years of
Description
Serves as the end user's escalation point of contact for resolving
network service issues.
As the designated Project Manager, the Implementation Manager
facilitates service implementation, orders provisioning, provides
Page 93
...A....~
~
•
dpnnt.
Sprint Proposed Network
Title and Experience
Experience
experience
Senior Network
Design Engineer
(NDE)
Minimum 5-7
years of
experience
General Manager,
Western Operations
Minimum 10
years of
experience
MinimumS
years
experience
Sprint Customer
Service Center
Description
resolution of service matters, and interfaces with local access and
equipment vendors.
Provides managerial and engineering services to enhance the end
user's overall telecommunication and network services. Leads the
development of the end user's network design and site
configurations. Analyzes network traffic for the initial networkensuring optimization is maintained on an ongoing basis.
Responsible for the installation, management and day-to-day
operations of all end user telephones and inmate services.
The sese is responsible for providing immediate customer care
over the phone for each product.
sese provide trouble management support 24 hours a day, seven
days a week for resolution of all Sprint network service issues.
Responsibilities include trouble reporting, tracking, escalation and
follow up.
The proposed Inmate Telephone System (ITS) comes equipped with diagnostic systems easily utilized by the
end user, as well as remote diagnostic and repair capabilities.
End users will be trained to operate a host of diagnostic parameters available within the ITS platform, including
the accumulation of additional metrics and statistical analysis of metriC5 to provide quick detection of system
abnormalities or suspicious trends. Remote diagnostics include the ability to test trunks, phones, and make
test calls from a remote site. Through constant monitoring, if any anomaly is encountered, a system alarm will
notify personnel, which will trigger an immediate diagnosis of the situation. Additionally, the ITS performs nightly
automatic call record polling for protection of the records. The nightly automatic call record polling is a
seamless process that will not require any involvement from the County personnel. The table below provides a
checklist of potential problem areas to review before calling the Sprint System Administrator to perform remote
diagnostics.
Sprint Diagnostics Checklist
Solution
Problem
System Unit
Power Lamp not ON
·
·
·
·
No Screen Display
·
·
·
·
·
Screen Display Freezes or
"Locks up"
•
Set power switch to ON position
Verify that power cable to processor wall outlet is connected
Replace the power cable if defective
Inform site electrician if no power at wall outlet
Check that display is ON
Touch any key; display is "blank" in screen saver mode
Check that display signal cable is connected
Check that power cable to display/wall outlet is connected
Adjust brightness and contrast of display
System is experiencing temporary program difficulty. (The clock
in the upper right comer of the display stops) Power ON and
Page 94
~Sprlnt.
Sprint Proposed Network
Problem
Solution
...
No system prompt (» at start
up
·
Printer will not print.
·
·
·
Red Warning Message
appears
OFF
Reload the system diskette( s)
Use another copy of the diskette from the master diskette
The printer is not "online" (check indicator light)
The paper tray is out
These messages appear when the LAN access to the ITS has
been interrupted, or the ITS is unable to be accessed via the LAN
Possible causes may be:
·
·
·
·
·
·
Cable installation failure; break in wiring
ITS disconnected from LAN cable
Cable terminator was removed
ITS is being serviced and is off-line
ITS is experiencing a program check and is in the restart
process
ITS LAN card has a hardware failure
Page 95
~
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The CAM, by Evercom, Inc. is a highly versatile inmate calling system that has been intentionally
designed to meet the needs of tomorrow's corrections environment. With its combination of advanced
computer and telephony hardware, specially designed software applications and open architecture, the
CAM allows inmates to place collect and pre-paid calls, while empowering correctional institutions in
the areas of security, call control and on-site investigative tools. The CAM offers live call monitoring,
call recording, long term tape archiving, site-specific reports, and a user friendly environment. The
following information provides an overview of the features and benefits of the CAM System.
OPERATING SYSTEM AND NETWORKING
A Microsoft Windows NT-based system, CAM offers users the familiarity of user-friendly icons, easy-tonavigate windows, and point-and-click convenience. The system can be successfully incorporated into
a wide variety of network environments. Using TCP/IP protocol, each CAM and its workstation(s) can
exist on a local area network (LAN) that accommodates an individual facility, or it can exist on a wide
area network (WAN) that provides service to a large number of correctional institutions sharing a
common database - even facilities distributed over large geographic areas. The specific design of a
calling network depends on a number of variables, including facility specifications and LEC/lXC
parameters. Whatever the design, CAM delivers a superior quality, cost-effective networking scheme,
with each CAM network installed, monitored, maintained, and serviced to meet the specific needs of
each facility.
If necessary, Evercom network engineers can design installation plans that effectively integrate CAM
capabilities into an existing network configuration. Our system designs can accommodate distributed
systems, centralized systems, Evercom managed networks, or customer managed networks. Evercom
application specialists will work with your facility representatives to assure that your CAM system is a
practical and productive enterprise networking solution that satisfies your every requirement, while
anticipating future needs.
SECURITY:
CAM allows facilities to tightly control the function and capabilities of phones. not only for the purpose of
controlling inmate communication. but also to minimize the risk of fraud. And, the CAM can be programmed to
allow only authorized personnel access to system functions via password security levels.
Evercom utilizes voice overlays and tag line features to reduce the incidence of three-way calls. The CAM also
utilizes a "mute call" feature that blocks the inmates' ability to hear or converse with the called party prior to
positive acceptance of the call. This function reduces the incidence of harassing calls.
VAUDATION:
Before the CAM sends a call to an outside party, the number for that party is first sent to a validation
service. It is checked for any potential problems due to a Line Information Data Base (L1DB) block,
such as a collect call block (CCB). Once the global restrictions are verified to be clear, the system then
verifies that the Personal Identification Number (if used) is valid, and that the number being called is a
valid Personal Allowed Number (if used) for that inmate. The CAM keeps a daily record of all validated
phone numbers it processes. These records can be found in the Restrict file.
NUMBER RESTRICTION:
One of the most helpful innovations the CAM offers is the control that is granted in the blocking. unblocking.
and defining of telephone numbers. Besides giving the corrections administrators this control, the CAM goes a
step further in providing the called party several options with which to accept and reject calls from an inmate.
For example. the CAM gives a Perma-block feature that allows the called party to press a speCific digit to reject
all calls from the correctional facility. The called party is also given the option of pressing a specific digit which
will alert the facility administrators of a telephone call that is suspected of being a harassing call.
Page 97
~Sprint.
Sprint Proposed Network
CAM administrators have the ability to search a problem number and add or remove blocks. A brief narrative
may also be attached to any number. If a number needs to be flagged as a "watched" number for investigative
purposes, or perhaps labeled as "private" in order to avoid being monitored or recorded, this is immediately
accomplished with the quick click of the mouse. The CAM also allows "Wildcard" blocking which can block
inmates from calling large groups of unknown phone numbers (Le. hospitals, government offices, college
campuses, party lines, payphones.)
Calls attempted through the CAM are first validated to verify any outside billing problems that may exist. If
there are any outside blocks on a number, the inmate and the administrator are both notified as to why the
block exists. This has been instrumental in reducing the stress level at facilities using the CAM system.
Correction officers no longer need to spend an inordinate amount of time calling the vendor to check on
number problems. The following provides a brief description of the number restriction field names:
Free: A check mark in the adjoining box indicates that a number is defined as a free call and will not
be processed through normal validation and billing parameters. (This option may be shaded out
and limited to certain authorized personnel.)
Watched: If a check mark is in this box, the number will be subject to a 'watch' status. This means
that if the number is dialed, and you are monitoring inmate phone calls, a "watched" indication will
appear on your screen alerting you to the number being attempted. It also allows for a 'watched'
number report to be generated at any time.
Wildcard: A check mark in this box indicates that an incomplete number has been input to block all
numbers that may exist in a series. This is accomplished by using the asterisk (*) for any unknown
quantity (IE. 800-, or 900-). The asterisk may be used for any of the ten digits.
Blocked: A check mark in this box indicates that the number has been added to this application in
order to be blocked. No calls will be allowed to this number.
Private: A check mark in this box indicates that this number will not be recorded, nor will it be
subject to "live" audio monitoring. It also removes the tag line played during calls that states,
"This telephone conversation is recorded and may be monitored by department staff."
Validated: A check mark in this box indicates that the number has been validated to test the
number's status,:
Permablocked: A check mark in this box indicates that an outside individual upon receiving a phone
call from your facility has been given the option, and has chosen, to have their phone number
permanently blocked from all calls emanating from your facility. The receiving party would hear the
following prompt: "To prevent further calls from this facility, press (specified digit)".
Description: This field is used to add narrative information about a phone number. Descriptions serve to
inform all administrators of special requests or requirements as they pertain to the number.
Individual phones and phone group definitions
The CAM is quite flexible in its ability to classify and define the functions of individual phones and
groups of phones within a faCility. Up-to-the-minute on/off call times may be set on phones as well as
the application of any specific calling restrictions that may be necessary. Such restrictions could
possibly mean only certain types of calls and call lengths are allowed from specially designated
phones.
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The CAM is able to configure an institution's inmate phones in a wide variety of ways and under
different criteria:
•
•
•
•
•
On/Off times may be programmed at each minute, 24 hours a day.
On/Off times may be programmed to be unique to each day of the week.
On/Off times may be programmed to be unique to different areas within a facility.
Call duration can be set per phone, line, PIN/PAN, or identified number.
The entire phone system may be turned On/Off with a couple clicks of the mouse.
Voice prompts
The CAM features professionally recorded voice prompts that allow for specific call progressions and
requirements. Currently, voice prompts are available in English, Spanish, and Vietnamese. A
personalized prompt that identifies the facility on each attempted call will be included. When
monitoring and recording, a voice prompt informs both parties that the call is being recorded and may
be monitored by department personnel prior to call acceptance. If there are time restrictions on inmate
calls, both parties are warned one minute prior to the call being terminated. Random tag lines are also
available as a precautionary measure to deter fraudulent use of phone. Further security parameters
may be set in place by allowing only prerecorded names to be used every time an inmate makes a call,
or having all audio muted between parties prior to call acceptance. Voice prompts are easily
manipulated and can be customized to meet the facility's wishes. Upon lifting the receiver the inmate is
prompted by an automated operator as follows:
First prompt: "For English Press One" or "For Spanish Press Two", etc.
Second Prompt: The following prompts are optional.
Option 1: "To place a station-to-station collect call press one"
Option 2: "To place a person-to-person collect call press two"
Option 3: "To place a debit call press three"
Once the inmate has selected as option he/she is prompted as follows:
Option 1: "Enter the number now", after entry, "State your name after the beep"
The called party is prompted as follows: "Hello, this is a collect call from <inmates recorded
name>, an inmate at the XYZ Facility/Jail." "To accept charges press three; to refuse charges press
five or hang up now; to block your number from receiving calls from this facility/jail press six,"
after acceptance of call, "Thank you for using Evercom"
Option 2: "Enter the number now", after entry, "State the name of the person you are calling after
the beep", then "State your name after the beep"
The called party is prompted as follows: "Hello, this is a person-to-person collect call from
<inmates recorded name>, an inmate at the XYZ FaCility/Jail." "To accept charges press three; to
refuse charges press five or hang up now; to block your number from receiving calls from this
facility/jail press six," after acceptance of call, "Thank you for using Evercom"
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Option 3: "Please enter your debit number now", after the account is scanned to insure that
adequate funds are available, "Enter the number you wish to call now"
The called party is prompted as follows: "Hello, this is a prepaid debit call from the XYZ
Facility/Jail"
Automated Voice Prompts explaining the reason a call has not been completed are as follows:
"No calls are allowed at this time"
IIYour call was refused"
IIlf you are using a rotary phone please dial (three or five) after the beep"
"All circuits are busy"
"No one is answering at this time"
''That is not a valid phone number"
"Please dial the number again with the area code"
"No third party or credit card calls are allowed"
"You have reached your maximum allowed number of calls" (optional pin or debit feature)
"XYZ County Facility" (tag line feature)
"You do not have sufficient funds to place this call" (optional debit feature)
The automated voice prompts can be customized per site to suit the needs of our customers. Further,
additional languages available upon request.
Debit Calling
The CAM provides a debit platform for pre-paid calling services. When an inmate attempts to place a debit call,
the CAM verifies the inmate's account information prior to processing the call. "Real Time" accounting ensures
that the account is properly debited and updated. This service enables the inmate and his family to control their
phone related expenses. Facilities that use a debit platform will have full access to all debit related account
information. Administrative passwords can be implemented to limit access to debit accounts at various levels.
Once debit account information has been entered, a permanent record of the transaction will appear.
Passwords must be used when accessing this information and the individual making transactions will always be
identified.
Monitoring
Investigators have found "real time" visual and audio monitoring of inmate calls to be another useful tool in their
attempts to deter crime. The CAM presents all calls that are in progress at any given point in time. The visual
display reveals the called party's phone number and location, the person making the call, and the location
within the facility where the call is being made. Other data is also included that identifies the time, status, and
duration of the call as well as whether the call shows any restrictions (I.e. "private" or "watched"). Audio
monitOring is easily accomplished by clicking the mouse on any call in progress on the screen and listening to
the conversation on a designated monitoring phone. There is no drop in volume or noticeable "click" when
monitoring begins and the conversing parties are oblivious to the monitor's presence. Facilities that monitor
calls with the CAM system have been able to prevent and control crime within and without the correctional
institution because of the information gleaned from this tool.
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Recording and playback
The ability to record inmate calls has proven to be a valuable asset for law enforcement officials in their
ongoing fight against crime. Although not all facilities desire this capability, a growing number are demanding it.
The CAM is unique in that the recording application is fully integrated into the system. No separate
manufacturer's product is needed to work along side the CAM. The CAM employs large capacity hard drives to
store recorded calls. Once the drives become 70% full, the CAM automatically begins to transfer recorded call
data to high capacity Advanced Intelligent Tape (AIT). The CAM then instructs the user how to label the tape
for archiving purposes. This means that investigators are able to retrieve recorded calls quickly by directly
accessing the system hard drive, or merely inserting a tape into their workstation. Further, selected calls may
be copied to a Zip disk for easy transportation. This is especially useful when specific calls are required in a
courtroom. A simple reporting feature helps investigators locate and identify a particular call or set of calls.
Recorded calls are an invaluable resource for investigators in their attempts to prevent crime and supply crucial
evidence to the courts.
PRISONER IDENTIFICATION NUMBER (PIN)
A tremendous security feature offered by the CAM is the PIN application. Requiring an inmate to use a
predetermined PIN prior to making a call ensures accountability and control. Facilities using PINs are able to
identify, by name, individuals making calls while monitoring or playing back recorded calls. In addition, special
disciplinary time periods or specific call and time restrictions can be assigned to individual PINs. When running
reports, investigators are quickly able to isolate and identify desired data by the use of an inmate's PIN
PERSONAL ALLOWED NUMBERS (PAN)
An additional feature to the PIN application is the use of personal allowed numbers. These are
predetermined phone numbers that each inmate is allowed to call. Since they are associated with a
PIN, the inmate is unable to make any other calls except to the numbers on his or her list The PAN
application takes security one step further by providing a tight control on all numbers called from the
facility. The system administrator can also assign a speed dial number to each PAN. This feature helps
to alleviate the problem of inmate's stealing or using other PIN/PANs. The PAN list is easily edited and
narratives and restrictions can be attached to any number on the list. Changes or additions made in the
PIN/PAN application are effective immediately and require a minimum of effort.
Reports
To better assist correctional administrators in the control of their inmate calling systems, the CAM development
group has created a vast array of helpful reporting tools. The reports are generated from a Microsoft® Sal
ServerTM Database Management System that is able to bring together large amounts of data in a variety of
ways. Running the various reports is easily done using one parameter screen that allows the user to click on
the type of report desired and perhaps entering an occasional number. The reports are generated immediately.
A global reporting mechanism also allows the user to cross-reference the Restricted number, PIN, and PAN
databases. Reports may be generated based on any of the following criteria:
1)
2)
3)
4)
5)
6)
7)
8)
9)
Specific phone number(s)
Specific PIN number(s)
Number of calls
Duration of calls
Type of calls (Le. complete, incomplete, blocked)
Date and time ranges
All calls from an originating phone (regardless of CO concentration)
Phone numbers called most frequently
Call detail per selected Housing Unit, Cellblock, or Pod
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10) Phone numbers being called by multiple inmates
11) Call detail of numbers that are "watched" or under investigation
12) Summary of phone usage in number of calls and minutes per phone groups
13) Facility wide calling and minute totals by phone
14) Graphic display of inmate phone usage by hour of day
15) Graphic display of system wide usage per hour of day
16) Call detail of all in-state calls
17) Call detail of all out-of-state calls
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CAM System Specifications
Audio
Frequency Response: +/- .1dB, 300-3400Hz (relative to 0 dBm, 1000Hz)
Environment
3' wide x 3' deep x 6' high
Operating Temperature: OC to 70C
Storage Temperature: -20C to 80C
Humidity: 5 to 80%, non-condensing
MVIP Standard Compliant
4 Digital Crosspoint Switches, Mitel MT 89800
Regulatory Certification
FCC: Part 15, Class A and Part 68
DOC CS-03
UL: 1459
CSA C22.2 No. 7-M1985
ISC CS-03
Typical Multimedia PC Workstation
366 PC Workstation(s) with 64 megs of ram
4.3 gigabyte hard-drive and 128 cache
17" VGA Color Monitor
PS2 Keyboard
External Speakers for Monitoring
Software Applications And Features
Windows®NTTM Operating System
Microsoft SQL Server Database Management System
Digital Recording and Playback
Number Restriction Capabilities
"Real Time" Call Monitoring
Call Detail Reports Based on Site Specific Criteria
Prisoner Identification Numbers & Personal Allowed Number Lists
Debit Based Calling Platform and Personal Debit Cards
Inmate Accounting Package (used with Debit)
Proprietary Validation System
Fraud Control Features
Individual Phone and Phone Group Functionality
Bilingual Automated Voice Messaging, Instructional Prompts and Tag Lines
Interface and Integration Capabilities
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Telephone Instruments
PhillipslBrooks and Gladwin Telephones - "ruggedized" telephone instruments, specifically
designed for use in correctional facilities, with hookswitch, handset, 12 button keypad and
durable cord.
SPRINT PROPOSED CAM SYSTEM ACCEPTANCE PLAN
Evercom submits this CAM System Acceptance Plan based on the System design and its intended
functionality. In the event that this model does not meet the expectations of the Facility, Evercom will
make every effort to modify the System to suit the needs of the Facility. The following criteria will be
used in conjunction with the Installation Checklist Record.
HARDWARE
The System hardware will undergo the following testing, with acceptance acknowledged by the successful
completion of the test:
Analog/Digital Trunks Connected and Operational
Station Ports Operational
Modem Connected and Operational
Monitor Ports Connected and Operational
Network Properly Connected and Operational
Each of the above will be tested based on the ability to place test calls successfully via direct dial and modem
connection.
Additional testing of the System requires the following:
Establishing Power for the System in Determining Successful Operation
Utilize the UPS Backup Power for Various Outages/Disruptions
Print Test Reports (to insure proper connection and operation)
SOFTWARE
The System software will undergo the following testing, with acceptance acknowledged by the successful
completion of the test:
Manipulate Application Modules for Proper Configuration and Connection
Number Restriction File
Enter data in the appropriate fields
Search, save, retrieve, delete data previously entered in the data fields
Identify number blocks to insure appropriate assignment of validation codes
Utilize the wild card blocks to insure proper functionality
Manipulate data to insure system recognition and storage of information
Record, Monitor and Playback of Calls in Progress
View monitor for accurate and real time field data
Select a specific call for live monitoring
Select a specific call replay of previously recorded calls
Insert Advanced Intelligent Tape (AIT) to insure proper installation of drive and playback capability
Utilize the ZIP/Copy feature to insure proper operation
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CAM System Acceptance Plan-Continued
PIN and PAN Application
Manipulate information in the various data fields to insure proper functionality
Assign blocks and review previous blocks to cross check with validation file
Assign number restrictions, per PIN, to insure proper functionality
Assign, review and attempt calls to PAN listing (both active and non-active files)
Cross check information in the Global file
ON/OFF and Call Duration
Manipulate on/off controls of the system to insure proper functionality
Assign specific call duration to PIN's, phones, lines and locations
Place call restrictions (time of day limits) to verify functionality
Call Detail Reports
Generate various reports to determine proper functioning of application
Manipulate information in the data fields to insure proper functionality
Retrieve, view and print reports based on user-determined criteria
Debit Application
Manipulate information in the various data fields to insure proper functionality
Cross check information in the Global file
Automated Voice Prompts
Place test calls to insure proper functioning of voice prompts
Identify the various call brands for debit and collect calls
CAM ICall Control and Administration
Test Plan
General
These tests require, at a minimum:
1)
One CAM call control processor
One Administrative workstation
2)
One or more destination phone numbers (for placing calls).
3)
Additional requirements for specific tests:
One or more destination phone numbers with 3way calling
1)
2)
A Remote or Master Admin workstation on LAN or WAN with site
AUPS
3)
Tests that do not apply in a particular situation should be skipped. Write the word "Skipped" in the procedural
notes for that test, and give the reason.
This is a general test plan for verifying that a system is operational and configured properly, but may also be
used as a regression test to verify that changes in a new version of software do not have any unintended side
effects.
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Some tests are dependent upon interoperability with other systems, such as a data or telephone. If any
anomalies are observed in interoperability with these other systems, make note of them, and devise an ad hoc
test to attempt to isolate the problem to the CAM or the other system, if possible. Whatever the resulting
observation, make notes on a separate sheet detailing the test(s) you devised, and any determination made,
and attach it to this test report.
If it is determined that additional tests are needed to fulfill requirements at a particular site, due to some
optional or special configuration, devise a test to verify the configuration, feature, or capability in the general
format used here. Document the test and resulting observations on a separate sheet and attach it to this
report.
Tests to be Performed at the CAM site
TEST NUMBER: S1
PURPOSE I GENERAL PROCEDURE: To verify PIN length, and test that PIN added at the site is operational.
Add a PIN of the appropriate length for your site (1-9 or 1-13 digits), and save. Verify that the PIN is good by
picking up the phone and going through the call scenario past the point where it asks for your PIN. You should
reach the step just past the PIN request. You can then hang up.
EXPECTED OBSERVATION: PASS
FAIL
ANOMaLIES IF FAILED:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
TEST NUMBER: S2
PURPOSE I GENERAL PROCEDURE: To verify the maximum number of PIN Allowed numbers. Add allowed
numbers to your PIN up to the maximum your system is configured for, and save changes. Place a call to the
last number in the list, and verify that you hear "Please wait for your call to be accepted".
FAIL
EXPECTED OBSERVATION: PASS
ANOMaLIES IF FAILED:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
TEST NUMBER: S3
PURPOSE I GENERAL PROCEDURE: To verify calling restrictions at the site level. Disable all lines at the
system level. Verify that no phone is usable. Re-enable and verify that the phones are now usable.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
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TEST NUMBER: S4
PURPOSE I GENERAL PROCEDURE: To verify Max Allowed Call time at the system level, and warning
messages. Set the system Max Allowed Call Time to one minute or more. Place a call, and have someone
accept it. Verify that you hear the appropriate warnings as cutoff time approaches. Verify that the call is
terminated at the end of the allowed time. Set the time back to the normal maximum and save changes.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURAL NOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S5
PURPOSE I GENERAL PROCEDURE: To verify time of day and day of week restrictions at the system level.
Set the phone to be off for a 15 minute time period for today. Pick a period a short time in the future. Wait for
that time to come, then try to place a call. Wait for the 15 minutes to elapse, then place a call. Set the
schedule back to normal.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S6
PURPOSE I GENERAL PROCEDURE: To verify calling restrictions at the line level. Disable one line at the line
level. Verify that the phone is notusable. Re-enable and verify that the phone is now usable.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S7
PURPOSE I GENERAL PROCEDURE: To verify Max Allowed Call time at the line level, and warning
messages. Set the line Max Allowed Call Time to one minute or more. Place a call, and have someone accept
it. Verify that you hear the appropriate warnings as cutoff time approaches. Verify that the call is terminated at
the end of the allowed time. Set the time back to the normal maximum and save changes.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURAL NOTES:___________________________
TEST NUMBER: S8
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PURPOSE I GENERAL PROCEDURE: To verify time of day and day of week restrictions at the line level. Set
the phone to be off for a 15 minute time period for today. Pick a period a short time in the future. Wait for that
time to come, then try to place a call. Wait for the 15 minutes to elapse, then place a call. Set the schedule
back to normal.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S7
PURPOSE I GENERAL PROCEDURE: To verify calling restrictions at the PIN level. Disable one line at the
PIN level by removing it from his group list. Verify that the phone is not usable. Re-enable and verify that the
phone is now usable.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:__________________________________
TEST NUMBER: S8
PURPOSE I GENERAL PROCEDURE: To verify Max Allowed Call time at the PIN level, and warning
messages. Set the PIN Max Allowed Call Time to one minute or more. Place a call, and have someone accept
it. Verify that you hear the appropriate warnings as cutoff time approaches. Verify that the call is terminated at
the end of the allowed time. Set the time back to the normal maximum and save changes.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_____________________________________
TEST NUMBER: S9
PURPOSE I GENERAL PROCEDURE: To verify time of day and day of week restrictions at the PIN level. Set
the PIN to be off for a 15 minute time period for today. Pick a period a short time in the future. Wait for that
time to come, then try to place a call. Wait for the 15 minutes to elapse, then place a call. Set the schedule
back to normal.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:____________________________________
PROCEDURALNOTES:_____________________________________
TEST NUMBER: S10
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PURPOSE I GENERAL PROCEDURE: To verify the operation of a UPS. Remove power from the UPS. Verify
that the system continues to run. If your UPS has an audible alarm feature, verify that the alarm sounds when
the power is removed. Reconnect the UPS.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S11
PURPOSE I GENERAL PROCEDURE: To verify that the entire system can be shut down (all phones disabled
at this site). Place a call and have someone accept. While talking, set the System Line Mode to ,disabled and
save changes. Verify that your call is terminated. Re-enable the Line Mode.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S12
PURPOSE I GENERAL PROCEDURE: To verify that the system will only allow collect calls. Pick up the phone
and try to dial a 1+ call. Verify that it is disallowed with an appropriate message.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S 13
PURPOSE I GENERAL PROCEDURE: To verify that no live operator can be reached, and that the system
translates 0+ calls into direct-dialed calls. Dial a 0+ number and have someone accept it. Verify that you do
not get a live operator, and that the called party only interacted with the Automated Operator.
EXPECTED OBSERVATION: PASS _
FAIL_
ANOMOLIES IF FAILED:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
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TEST NUMBER: S14
PURPOSE / GENERAL PROCEDURE: To verify that wild-card characters are valid in disallowed number
pattems. Add several numbers such as: 010*, 0700*, 0800*, 0888*, etc. Verify that numbers beginning with
these sequences cannot be called. Remove any numbers you added.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S15
PURPOSE / GENERAL PROCEDURE: To verify each language installed on your system. Pick up the phone
and verify that the initial prompt is stated in each of your languages. Select each language in tum, and go
through a few steps in the call scenario to verify that all subsequent instructions are in the selected language.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S16
PURPOSE / GENERAL PROCEDURE: To verify that the inmate is told the reason for failed calls, or calls that
were not accepted. Place calls to a busy number, an answering machine or modem, a person who refuses,
and a person who does not answer. Verify that the stated reason is appropriate for each type of failure/nonacceptance.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S17
PURPOSE / GENERAL PROCEDURE: To verify that the interaction with the called party is appropriate for your
system configuration. Place a call and have the called party accept it. Verify that the called party cannot hear
you until he has accepted the call. Ask the called party if he was asked to verify acceptance, whether he heard
your stated name, whether the call was identified as coming from the appropriate institution (or type of
institution, if configured as such) etc. Be sure to check for each feature enabled for your configuration,
including recording wamings and rate quotes, as appropriate. Verify that random announcements are played at
appropriate times for your configuration.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
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TEST NUMBER: S 18
PURPOSE / GENERAL PROCEDURE: To verify blocking of certain numbers. Add a number to the disallowed
list and save changes. Try to place a call to that number. Verify that you cannot call it. Delete the number and
retest. Verify that you can now call it.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURAL NOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S19
PURPOSE / GENERAL PROCEDURE: To verify operation of the 3way call detect feature. Place calls to one
or more numbers and have the person attempt 3way calls. Verify that you are disconnected and/or that a
warning is sounded, depending upon configuration. If the call is not disconnected, verify that person is on a
digital Central Office, and that the signal is too benign to safely detect. Place a call to a person that does not
have 3way calling, and have them make some noises with the switch hook without hanging up, and while
continuing to have a conversation with you. Verify that your are not disconnected as long as the party
continues to talk during these events. Call a person with call waiting and have someone else call the person
during your conversation. Verify that the call is not disconnected as long as the called party does not click over
to accept the call, but continues to talk during these events.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURAL NOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
TEST NUMBER: S20
PURPOSE / GENERAL PROCEDURE: If your system is configured for special call processing on certain
numbers (such as free attorney calls), to verify that said call processing is applied on those numbers. Add a
number to the special call processing list. Place a call to that number and verify that the appropriate call
processing is applied. Delete the number from the list.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
TEST NUMBER: S21
PURPOSE / GENERAL PROCEDURE: If your system is configured for selective recording, to verify that only
those calls that are flagged get recorded. Flag a PIN, a phone number, or a line for recording. Place a call
using that PIN, number, or line, and verify that it is recorded, and that there is a recording warning. Place
another call with a PIN, line, or number that is NOT flagged. Place another call and verify that it is NOT
recorded, and that there is no recording warning. Plan.
EXPECTED OBSERVATION: PASS
FAIL
Page III
~Sprint.
Sprint Proposed Network
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURAL NOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S22
PURPOSE I GENERAL PROCEDURE: To verify that all data in system reports are correct. Process each
report for a given time period. Examine each report in detail, and verify that the fields contain the correct data
(to the best of your knowledge).
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: S23
PURPOSE I GENERAL PROCEDURE: To verify the optional Gang Database. Create several new PIN
records, or use existing ones. Go into the Gang Database and define associations between the inmates. Input
data into the other fields (drug test results, etc.). If you have access to picture files, link to them in the
appropriate fields. Exit the Gang Database and save changes. Select "Inmate from Gangs", and input the
name of the gang you used in your association(s). Verify that all inmate associated with that gang are listed,
and that each record can be viewed. When finished, clean up by deleting any PIN records you created.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
Do These Tests Last
TEST NUMBER: S24
PURPOSE I GENERAL PROCEDURE: To verify that no calls can be made with the system off. Do an orderly
shutdown of the system, and power it off. Try to place a call through the system. Power on the system and
wait for it to be initialized (3-5 minutes, depending on number of lines).
EXPECTED OBSERVATION: PASS
FAIL
ANOMaLIES IF FAILED:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURAL NOTES:_______________________________________
Page 112
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Tests To be performed at a Master or Remote site
General
These tests require one person at a Master or Remote workstation, and one at the site to place calls. The two
persons need a normal (non-inmate) speaker phone to communicate during the tests. The general procedure
is that the person at the Master will make a change, and the person at the site will test that the change has
taken effect properly.
TEST NUMBER: M1
PURPOSE I GENERAL PROCEDURE: To verify calling restrictions at the site level. Disable all lines at the
system level. Verify that no phone is usable. Re-enable and verify that the phones are now usable.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: M2
PURPOSE I GENERAL PROCEDURE: To verify Max Allowed Call time at the system level, and warning
messages. Set the system Max Allowed Call Time to one minute or more. Place a call, and have someone
accept it. Verify that you hear the appropriate warnings as cutoff time approaches. Verify that the call is
terminated at the end of the allowed time. Set the time back to the normal maximum and save changes.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURAL NOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
TEST NUMBER: M3
PURPOSE I GENERAL PROCEDURE: To verify time of day and day of week restrictions at the system level.
Set the phone to be off for a 15 minute time period for today. Pick a period a short time in the future. Wait for
that time to come, then try to place a call. Wait for the 15 minutes to elapse, then place a call. Set the
schedule back to normal.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: M4
PURPOSE I GENERAL PROCEDURE: To verify calling restrictions at the line level. Disable one line at the line
level. Verify that the phone is notusable. Re-enable and verify that the phone is now usable.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Page 113
-¢-Sprint.
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PROCEDURAL NOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
TEST NUMBER: M5
PURPOSE I GENERAL PROCEDURE: To verify Max Allowed Call time at the line level, and warning
messages. Set the line Max Allowed Call Time to one minute or more. Place a call, and have someone accept
it. Verify that you hear the appropriate warnings as cutoff time approaches. Verify that the call is terminated at
the end of the allowed time. Set the time back to the normal maximum and save changes.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ____
TEST NUMBER: M6
PURPOSE I GENERAL PROCEDURE: To verify time of day and day of week restrictions at the line level. Set
the phone to be off for a 15 minute time period for today. Pick a period a short time in the future. Wait for that
time to come, then try to place a call. Wait for the 15 minutes to elapse, then place a call. Set the schedule
back to normal.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: M7
PURPOSE I GENERAL PROCEDURE: To verify calling restrictions at the PIN level. Disable one line at the
PIN level by removing it from his group list. Verify that the phone is not usable. Re-enable and verify that the
phone is now usable.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
TEST NUMBER: M8
PURPOSE I GENERAL PROCEDURE: To verify Max Allowed Call time at the PIN level, and warning
messages. Set the PIN Max Allowed Call Time to one minute or more. Place a call, and have someone accept
it. Verify that you hear the appropriate warnings as cutoff time approaches. Verify that the call is terminated at
the end of the allowed time. Set the time back to the normal maximum and save changes.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Page 114
~Sprint.
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PROCEDURAL NOTES:______________________________________
TEST NUMBER: M9
PURPOSE I GENERAL PROCEDURE: To verify time of day and day of week restrictions at the PIN level. Set
the PIN to be off for a 15 minute time period for today. Pick a period a short time in the future. Wait for that
time to come, then try to place a call. Wait for the 15 minutes to elapse, then place a call. Set the schedule
back to normal.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:. _________________________________
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
TEST NUMBER: M10
PURPOSE I GENERAL PROCEDURE: To verify that the entire system can be shut down (all phones disabled
at this site). Place a call and have someone accept. While talking, set the System Line Mode to disabled and
save changes. Verify that your call is terminated. Re-enable the Line Mode.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
PIN Tests
TEST NUMBER: M11
PURPOSE I GENERAL PROCEDURE: To verify that PINs added at the Master are viewable at the site, and
vice-versa. Add a PIN at the Master, setting the site number to the appropriate site. Verify that it now exists at
the site by viewing it there. Delete the PIN, and verify that it is now deleted at the site.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:_____________________________________
TEST NUMBER: M12
PURPOSE I GENERAL PROCEDURE: To verify that PINs transferred by the Master are correctly affected for
the site. Add two PINs, one for the testing site, and one for some other site. Verify at the testing site that only
PIN1 is viewable. At the Master, transfer PIN1 to the other site, and vice-versa. Verify at the site that PIN1 has
disappeared, and PIN2 is now viewable. Test that all appropriate calling restrictions have been transferred with
the PIN. Delete PIN2, and verify at the site that it has disappeared. Delete PIN1.
EXPECTED OBSERVATION: PASS
FAIL
Page 115
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ANOMOLIES IF FAILED:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PROCEDURALNOTES:,______________________________________
TEST NUMBER: M13
PURPOSE I GENERAL PROCEDURE: To verify that PINs added at the site can be viewed at the Master. Add
a PIN at the site. Verify that it is viewable at the Master. Delete the PIN at the site. Verify that it has
disappeared at the Master.
FAIL
EXPECTED OBSERVATION: PASS
ANOMOLIES IF FAILED:___________________________________
PROCEDURALNOTES:._____________________________________
TEST NUMBER: M14
PURPOSE I GENERAL PROCEDURE: To verify that calling restrictions for a PIN can be imposed at both the
site and at the Master. Add a PIN at the Master. Set various call restrictions at the Master, and verify that the
changes are viewable at the site. Place calls that would cause the restrictions to apply, and verify that they are
applied. At the site, add a PIN. Repeat the procedure. Verify that the changes are viewable at the Master.
Delete both PINs.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:,_____________________________________
PROCEDURALNOTES:.______________________________________
TEST NUMBER: M15
PURPOSE I GENERAL PROCEDURE: To verify the database redundancy and survivability of the site when
the network is down, or the Master is not functional. Unplug the network cable, either at the Master or at the
site. Place a call and verify that all appropriate calling restrictions are still in effect. At the Master, verify that no
call record has been received for that call. Re-connect the network cable, and refresh connections if needed.
At the Master, verify that the call record for that call has now been received.
EXPECTED OBSERVATION: PASS
FAIL
ANOMOLIES IF FAILED:____________________________________
PROCEDURALNOTES:.______________________________________
Page 116
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TEST NUMBER: M16
PURPOSE I GENERAL PROCEDURE: To verify backup of data. At th e Master, use NT Backup to archive
some files to tape. After it is completed, restore the files to some other location, and verify that they have been
restored .
EXPECTED OBSERVATION: PASS
FAIL
ANOMO LIES IF FAILED:_ _ _ _ _ _ _ _ __ _ _ _ __ _ _ _ __
PROCEDURALNOTES: _ __
_ _ _ _ _ _ _ __
_ __
_ __
_
CAM System Installa tion Checklist Record
Date:
Time:
PIN ? YIN PAN? YIN
Recording? YIN
Facility:
Number of Inmate Stations:
Number of Monitors:
Number of Analog Trunks:
Debit? YIN
Number of Digital Trunks:
Pre-Installation Inspection, Bench Test and Burn-In Completed? Y I N
Pre-Insta llation Site Preparation Completed (Termination Blocks, Space Cleared , NC Power)? YIN
UPS System Installed and Functional ?
Y JN
Data Network Connected and Func tional? YIN
Analog Trunks Connected? YIN Digital Trunks Connected? YIN
Modem Connected? YIN
System Powers-Up OK ? YIN
Analog Trunks Test OK? YIN
Modem Tests OK?
Station Ports Test OK? YIN
Monitor Ports Test OK? YIN
Network Tes ts OK? YIN
YIN
System Configuration Correct? YIN
Digital Trunks Test OK ? Y I N
(Check Site Survey)
TEST CALLS
l1ocal:
erivate:
RIN:-_
IntrabATA::
F.ree:
~
P erma Blo G k ed :.ff~
InterlAr.A':
W'
PAN, _ _ Deliit: _ _ Restricted: _ _
Reco~ded~ ._ _ Not:
.i
_.',
Page 11 7
--¢- Sprint.
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Block.a:..
~:
' -lI!
Sprint Proposed Network
Automated Load Testing Completed OK? YIN Call Detail Records OK? YIN
Recorded Calls Test OK? YIN Non-Recorded Calls Test OK? YIN
Time-ot-Day Limits Test OK? YIN Call Duration Limits Test OK? YIN
Power-Up After Power Fail & UPS Exhaustion Tests OK? YIN Remote Access Tests
OK? YIN
FOR ANY TEST WHICH DOES NOT PASS:
TEST PROBLEM RESOLUTION
System Properly Installed. Configured. and Tested? YIN
System Ready for Traffic? YIN
Installer Name: _ _ _ _ _ _ _ _ _ _ _ Signature:
Page 118
~Sprint.
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ATTACHMENT A
MICHIGAN DEPARTMENT OF CORRECTIONS
INSTALLATION LOCATIONS
Adrian Temporary Facility
2727 E. Beecher, Adrian
Total Stations: 95
517-263-xxxx
Alger Maximum Correctional Facility
Industrial Park Dr, Munising
Total Stations: 42
906-228-xxxx
Baraga Maximum Correctional Facility
301 Wadaga Rd, Baraga
Total Stations: 40
906-225-xxxx; 228-xxxx; 353-xxxx
Brooks Correctional Facility
2500 S. Sheridan Rd, Muskegon
Total Stations: 50
616-773-xxxx; 777-xxxx
Carson City Correctional Facility
10522 Boyer Rd, Carson City
Total Stations: 37
517-584-xxxx
Carson City Temporary Facility
10274 Boyer Rd, Carson City
Total Stations: 67
517-584-xxxx
Chippewa Temporary Facility
4269 W. M-80, Kincheloe
Total Stations: 33
906-495-xxxx
Chippewa Correctional Facility
4387 W M-80, Kincheloe
Total Stations: 37
906-495-xxxx.
Page 119
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Cotton Correctional Facility
3500 N. Elm Rd., Jackson
Total Stations: 80
517-780-xxxx; 789-xxxx; 788-xxxx
Egeler Correctional Facility
3855 Cooper St, Jackson
Total Stations: 41
517-783-xxxx; 788-xxxx, 789-xxxx
Gus Harrison Correctional Facility
2727 E. Beecher Rd, Adrian
Total Stations: 56
517-263-xxxx
Hiawatha Temporary Facility
4533 Marshall Rd., Kincheloe
Total Stations: 32
906-495-xxxx
Huron Valley Center
3511 Bemis Road, Ypsilanti
Total Stations: 9
313-434-xxxx
Huron Valley Mens Facility
3201 Bemis Road, Ypsilanti
Total Stations: 32
313-434-xxxx; 973-xxxx
Ionia Temporary Facility
1755 Harwood Rd., Ionia
Total Stations: 42
616-360-xxxx
Lakeland Correctional Facility
141 First St., Coldwater
Total Stations: 41
517-278-xxxx; 279-xxxx
Michigan Reformatory
1342 W. Main, Ionia
Total Stations: 43
616-360-xxxx.
Page 120
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Riverside Correctional Facility
777 W. Riverside Dr., Ionia
Total Stations: 35
616-360-xxxx
Handlon Michigan Training Unit
1728 W. Bluewater Hwy, Ionia
Total Stations: 43
616-360-xxxx
Ionia Maximum Facility
1576 W. Bluewater Hwy,lonia
Total Stations: 32
616-360-xxxx
Kinross Correctional Facility
16770 S. Watertower Drive, Kincheloe
Total Stations: 39
906-495-xxxx
Macomb Correctional Facility
New Haven
Total Stations: 93
810-749-xxxx
Marquette Branch Prison
1969 US- Highway 41, Marquette
Total Stations: 24
906-228-xxxx
Mid-Michigan Temporary Facility
8201 Croswell Rd, St. Louis
Total Stations: 35
517-681-xxxx
Mound Correctional Facility
17601 Mound Rd, Detroit
Total Stations: 112
313-369-xxxx
Ryan Correctional Facility
17600 Ryan Rd, Detroit
Total Stations: 116
313-369-xxxx.
Page 121
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Muskegon Correctional Facility
2400 Sheridan Drive, Muskegon
Total Stations: 60
616-773-xxxx; 777-xxxx
Muskegon Temporary Facility
2500 S. Sheridan Dr, Muskegon
Total Stations: 52
616-773-xxxx
Newberry Correctional Facility
3001 Newberry Ave, Newberry
Total Stations: 24
906-293-xxxx
Oaks Correctional Facility
1500 Caberfae Hwy, Eastlake
Total Stations: 35
616-723-xxxx
Pine River Correctional Facility
320 Hubbard, st. Louis
Total Stations: 16
517-681-xxxx
St. Louis Correctional Facility
8585 N. Croswell Rd., St. Louis
Total Stations: 54
517-681-xxxx
Scott Correctional Facility
47500 Five Mile Rd, Plymouth
Total Stations: 58
313-451-xxxx; 454-xxxx; 455-xxxx
Standish Maximum Correctional Facility
4713 W. M-61, Standish
Total Stations: 72
517-846-xxxx
Saginaw Correctional Facility
9625 Pierce Rd, Freeland
Total Stations: 95
517-695-xxxx.
Page 122
~~
~
.
dpnnt.
Sprint Proposed Network
State Prison of Southern Michigan - Central Complex
4000 Cooper, Jackson
Total Stations: 112
517-782-xxxx; 783-xxxx; 788-xxxx; 796-xxxx
Southern Michigan Correctional Facility
4002 Cooper St, Jackson
Total Stations: 38
Thumb Correctional Facility
3225 John Conley Drive, Lapeer
Total Stations: 100
810-664-xxxx; 695-xxxx
Western Wayne Correctional Facility
48401 Five Mile Rd, Plymouth
Total Stations: 53
313-451-xxxx; 453-xxxx; 454-xxxx; 454-xxxx
Michigan Youth Correctional Facility
1805 W. 32nd
Street, Baldwin
Total Stations: 37
Camp Lehman
4282 Hartwick Pines Rd, Grayling
Total Stations: 15
517-348-xxxx
Camp Tuscola
2420 Chambers Rd. Care
Total Stations: 12
517-672-xxxx
Camp Pugsley
7401 E. Walton Rd. Kingsley
Total Stations: 4
616-263-xxxx; 922-xxxx
Camp Cusino
HCR Space One. Box 120, Shingleton
Total Stations: 8
906-228-xxxx
Page 123
-¢-Sprint.
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Camp Ojibway
PO Box 236, Marenisco.
Total Stations: 9
906-228-xxxx
Camp Branch
19 Fourth Street, Coldwater
Total Stations: 25
517-278-xxxx; 279-xxxx
Camp Pellston
Route #1, Pellston
Total Stations: 10
616-526-xxxx
Camp Brighton
7200 Chambers Rd, Pinckney
Total Stations: 19
313-878-xxxx
CampSauble
4058 E. Freesoil Rd, Freesoil
Total Stations: 8
616-464-xxxx
Camp Waterloo
6000 Maute Rd, Grass Lake
Total Stations: 9
313-475-xxxx
Camp Kitwen
M-26 South, PO Box 7, Painesdale
Total Stations: 12
Camp Koehler
16463 south Hugginin Rd, Kincheloe
Total Stations: 8
Camp Manistique
401 N. Maple St, Manistique
Total Stations: 7
Camp Ottawa
216 Gendron Rd, Iron River
Total Stations: 12
TOTAL NUMBER OF STATIONS: 2294.
Page 124
~Sprint.
Sprint Proposed Network
ATTACHMENT B: Pricing
State of Michigan DOC Accepted Pricing for Sprint Inmate Telephone SelVices
Option A
Option A offered by Sprint allows the State to maintain the revenue stream of $13.5M in commission dollars
while maintaining low fixed rates that are below current tariffed rates for Ameritech GTE, and AT&T. If the State
chooses to proceed with this option, a premise fee of 50.99% (fifty point ninety-nine percent) will be paid on
the gross revenue generated. Sprint has based the fixed rates to generate a premise fee of $13.5M annually to
the State. The rates in Option A are approximately 38.6% below tariff and are displayed below.
~:~Sprint~
Pricing Rate Information Sheet
,~~
Option A - Best and Final
RATE INFORMATION SHEET
...
LOCATION
,
State of Michigan. Inmate
I
FROM
TO
i
DesllnaUon City
Type
Surcharge
!
i
i
Detroit MI
'(Jtsilanti MI
Jackson MI
Marauette MI
Chicaao IL
Orlando FL
local
Intra-lATA
Intra-State
Intra-State
Inter-State
Inter-State
EVENING
NIGHTM'EEKEND
INiTIAl AODT'L INiTIAl AODrL INITIAl AOOrL
MINUTE MINUTE MINUTE MINUTE MINUTE MINUTE
L.ocd.lI1ra Stete,
k'Iter-SlMe. etc.
313-224
734-482
517-788
906-228
312-727
407-824
DAY
·f··
~
I
. ..
SpecIf'f Type.
Detroit
313-369
313-369
313-369
313-369
313-369
313-369
.
$
-
$
-
$
$
-
$
$
-
$
0.140
$
0.140
$
0084
$
0.084
$
0.084
$
0.084
$
0.325
$
0.325 $
0.325
$
0.325
$
0.325
S
0.325
$
2.00
2.00
2.95
2.95
$
0.325
$
0.325 $
0.325 $
0.325
$
0.325
$
0325
s
3.99
$
0.890
$
0.890
0.890 $
0.890
$
0.890
S
0.890
$
3.99
$
0.890 $
0.890
0.890
0.890
S
0.890
$
0.890
$
$
$
S
$
-
S
'PREMISE FEE OFFER:
Page 125
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