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GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Title Page
Posted: June 11, 2008
Pursuant to Maine Public Utilities Commission Order in Docket No. 2007-234 and 65-407, Chapter 214,
this Price List replaces, in its entirety, Global Tel*Link Corporation's Maine Tariff No. 2,
currently on file with the Commission
GLOBAL TEL* LINK CORPORATION
MAINE TELECOMMUNICATIONS SERVICES
PRICE LIST
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 1
Posted: June 11, 2008
TABLE OF CONTENTS
TABLE OF CONTENTS
1
NOTICE CONCERNING ALL TERMS AND CONDITIONS AND RATES
2
SECTION 1 - DEFINITIONS
4
SECTION 2 - TERMS AND CONDITIONS
6
SECTION 3 - SERVICES AND RATES
12
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 2
Posted: June 11, 2008
NOTICE CONCERNING ALL
TERMS AND CONDITIONS AND RATES
The State of Maine Public Utilities Commission (MPUC) requires that each telephone utility’s Terms and
Conditions comply with and not conflict with requirements of Maine Statutes (primarily in Title 35-A) and
MPUC rules. Any provision in these Terms and Conditions or rate schedules that conflicts with a Maine
statute or MPUC rule is inapplicable and will not be enforceable. The following rules apply to telephone
utilities and contain provisions that affect matters that commonly appear in telephone utility Terms and
Conditions:
Chapter 204
Chapter 230
Chapter 250
Chapter 280
Chapter 291
-
Chapter 294
Chapter 296
Chapter 870
-
Basic-Service Calling Areas.
Installation, Maintenance and Ownership of Customer Premises Wire
Coin-operated Telephone Service
Provision of Competitive Telecommunications Services
Chapter 292, Standards for Billing, Credit and Collection, and Customer
Information For Interexchange Carriers
Lifeline and Link up Service Programs
Selection of Primary Interexchange and Local Exchange Carriers
Late Payment Charges, Interest Rates to Be Paid on Customer Deposits, and
Charges for Returned Check Fees
In addition, the following provisions (the first two of which are required by statute) are part of this utility’s
Terms and Conditions:
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 3
Posted: June 11, 2008
NOTICE CONCERNING ALL
TERMS AND CONDITIONS AND RATES, (CONT’D.)
1.
FOR INTEREXCHANGE SERVICE:
Discount for Hearing-Impaired Customers - Upon customer request, the Company will
automatically apply a 70% rate reduction for IntraState toll calls made from lines used by certified
deaf, hard-of-hearing or speech-impaired persons who must rely on teletypewriters for residential
telephone communications, and others as provided in 35-A M.R.S.A.'7302. To qualify for an
automatic reduction, the customer must submit an affidavit to the Company on a form approved by the
Maine Department of Human Services, stating that due to one of the aforementioned conditions, the
customer or a member of the household must rely on a teletypewriter for telephone communications,
and that the equipment is connected or acoustically coupled to his telephone. Upon request, customers
making calls to certified persons are eligible for a 70% rate reduction for relevant billed calls made
during each billing period.
2.
FOR LOCAL EXCHANGE SERVICE:
Enhanced Universal Emergency Number Service - E911 Surcharge - An Enhanced Universal
Emergency Number Service (E911) surcharge, as provided in 25 M.R.S.A. '2927(1-A), applies per
month to each residence and business access line, including PBX trunks, Centrex access lines,
semipublic coin lines, and public access lines, in addition to the monthly rates for these lines specified
elsewhere in these schedules. The surcharge shall not be imposed upon more that 25 lines per
customer billing account.
3.
FOR BOTH LOCAL AND INTEREXCHANGE SERVICES:
Any provisions in these Terms and Conditions that limit liability or damages do not apply to the extent
they conflict with 11 M.R.S.A. '2-316(5) of the Maine Revised Statutes, Exclusion or Modification of
Warranties.
This utility agrees that it is responsible for complying with all applicable rules of the Maine Public
Utilities Commission and with the Maine Revised Statutes. It understands that if it applies or enforces
any provision of these Terms and Conditions that is in conflict with a rule of the Maine Public Utilities
Commission, or the Maine Revised Statutes, the rule or statute will govern; and the utility may be
subject to action by the Consumer Assistance Division of the Maine Public Utilities Commission or an
investigation by the Commission pursuant to 35-A M.R.S.A. '1303.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 4
Posted: June 11, 2008
SECTION 1 - DEFINITIONS
Automated Collect Calls - Calls billed to the called party and completed through an automated call processing
system that prompts the call originator and the called party such that the call is completed without live operator
assistance.
Carrier, Company or Utility - refers to Global Tel* Link Corporation ("GTL").
Collect Billing - A billing arrangement whereby the originating caller may bill the charges for a call to the
called party, provided the called party agrees to accept the charges.
Commission - Refers to the Maine Public Utilities Commission.
Company - Used throughout this price list to refer to Global Tel*Link Corporation, unless otherwise clearly
indicated by the context.
Completed Call – A call which the Company's network has determined has been answered by a person,
answering machine, fax machine, computer modem device, or other mechanical answering device.
Correctional Institutions - Used throughout this price list to refer to prisons, jails, penal facilities or other
institutions used for penalty purposes which contract with the Company for the provision of service for use by
their inmate population.
Customer - A person, firm, partnership, corporation or other entity which arranges for the Company to
provide, discontinue or rearrange telecommunications services on behalf of itself or others; uses the Company's
telecommunications services; and is responsible for payment of charges, all under the provisions and terms of
this price list. In the case of collect-only calling services provided to inmates of correctional Institutions, the
called party is the Customer and is responsible for payment of charges.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 5
Posted: June 11, 2008
SECTION 1 - DEFINITIONS, (CONT'D.)
GTL - Used throughout this price list to refer to Global Tel* Link Corporation, the issuer of this price list.
Inmates - The jailed population of correctional institutions who are authorized by the Institution to use such
service. Responsibility for payment of Inmate charges requires positive acceptance by a Customer (i.e., billed
to a third party) or prepayment by the Inmate.
Institution - Used throughout this price list to refer to correctional institutions.
Institutional Telephone - A coinless telephone instrument that allows Inmates to place collect and prepaid
calls at the instrument.
LATA - Local access and transport area. A geographic area established by the US District Court for the
District of Columbia in Civil Action No. 82-0192.
Pay Telephone - A telephone instrument equipped with a credit card reader, coin box, or similar device that
allows charges to be collected for each call at the instrument.
Person to Person Call - A service whereby the person originating the call specifies a particular person to be
reached, or a particular station, room number, department, or office to be reached through a PBX attendant.
Premises - The physical space designated by the Customer for the termination of the Company's service.
Service - Refers to telecommunications service(s) provided by the carrier under these schedules.
Station – Refers to a telephone instrument consisting of a connected transmitter, receiver, and associated
apparatus to permit sending or receiving telephone messages.
Station to Station Call - A service whereby the Customer places a non-Person to Person call with the
assistance of an operator (live or automated).
Terminal Equipment - Telecommunications devices, apparatus and associated wiring on the Premises of the
Customer.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 6
Posted: June 11, 2008
SECTION 2 - TERMS AND CONDITIONS
2.1
General Description of Services Offered
2.1.1
These Terms and Conditions and Rate Schedules govern Company services originating and
terminating at points within Maine. Specific services and rates are described in the Rate
Schedules.
2.1.2
The Company's intrastate service territory is the State of Maine. Company services are
available twenty-four (24) hours per day, seven (7) days a week.
2.1.3
Company services are available for both residential and non-residential customers, and to
inmates in confinement institutions.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 7
Posted: June 11, 2008
SECTION 2 - TERMS AND CONDITIONS, (CONT'D.)
2.2
Calculation of Rates
2.2.1
Rates for service are based on airline mileage between rate centers of the calling and called
stations. The location of Rate Centers is based on information provided by Bell Operating
Companies. Mileage is calculated using the Vertical and Horizontal (V&H) coordinate system
from the National Exchange Carriers Association Tariff F.C.C. No. 4.
2.2.2
The chargeable time of a call is times and measured by the underlying carrier. Timing of calls
begins when the call is answered at the called station. Different rates may apply depending on
the time of day or day of week the call is made. Calls originating in one-time period and
terminating in another time period will be billed according to the rates in effect during each
portion of the call.
2.2.3
Upon customer request, the Company will automatically apply a 70% rate reduction for
intrastate toll calls made from lines used by certified deaf, hard-of-hearing or speech-impaired
persons who must rely on teletypewriters for residential telephone communications. To
qualify for an automatic reduction, the customer must submit an affidavit to the Company on
a form approved by the Maine Department of Human Services, stating that due to one of the
aforementioned conditions, he or a member of the household must rely on a teletypewriter for
telephone communications, and that the equipment is connected or acoustically coupled to his
telephone. Upon request, customers making calls to certified persons are eligible for a 70%
rate reduction for relevant billed calls made during each billing period.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 8
Posted: June 11, 2008
SECTION 2 - TERMS AND CONDITIONS, (CONT'D.)
2.3
Credit, Collection and Dispute Resolution Procedures
2.3.1
Residential Customers: Application for service, billing, payment, deposit, disconnection,
dispute resolution and other credit and collection procedures for residential customers are
governed by Chapters 81 and 870 of the Maine Public Utilities Commission=s Rules.
2.3.2
Nonresidential Customers:
Application for service, billing, payment, deposit,
disconnection, dispute resolution and other credit and collection procedures for nonresidential
customers are governed by Chapters 86 and 870 of the Maine Public Utilities Commission=s
Rules.
2.3.3
The Company does not charge a fee to establish service.
2.3.4
For billing purposes, service is established on the date the customer's local exchange carrier
switches the customer's service to the reselling Company=s network.
2.3.5
The Company bills charges monthly in arrears. For billing purposes, a month consists of
thirty (30) days.
2.3.6
The Company does not charge a fee to restore service that was disconnected for non-payment
of bills, violation of the Terms and Conditions, or fraudulent use of the Company's services.
2.3.7
All state and local taxes (i.e., sales tax) are listed as separate line items and are not included in
the rates quoted in the Rate Schedules.
2.3.8
As provided in Chapter 870 of the Maine Public Utilities Commission’s Rules, the Company
charges $5.00 per account to which the check is applied or the amount of the bank charges the
company, not to exceed $15.00 for each check returned for nonpayment by a bank. If the
company charges more than $5.00, the Company shall furnish the Customer with proof of the
bank charge.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 9
Posted: June 11, 2008
SECTION 2 - TERMS AND CONDITIONS, (CONT'D.)
2.3
Credit, Collection and Dispute Resolution Procedures, Cont'd.
2.3.9
All customer bills are due and payable when presented. The bill becomes past due no less
than 30 days after postmarked. Once a bill is past due, the carrier may proceed with collection
activities per Chapter 81 or 860, and a late payment shall be charged on the undisputed past
due amount, calculated at the maximum monthly rate specified in Chapter 870 as updated in
November of each year by the Commission's Director of Finance.
2.3.10 Customer complaints are handled by a full service customer service department. Customers
may call 1-800-489-4500 twenty-four (24) hours per day, seven (7) days per week, or submit
a written complaint to:
Global Tel*Link Corporation
2609 Cameron Street
Mobile, Alabama 36607
Phone:
251-479-4500
Fax:
251-473-4588
If the customer is not satisfied with the Company response, the Customer may contact the
Consumer Assistance Division, Maine Public Utilities Commission, 18 State House Station,
242 State Street, Augusta ME 04333-0018. Telephone: 800-452-4699 or 207-287-3831.
Facsimile: 207-287-1039
2.3.11 Validation of Credit
The Company reserves the right to validate the creditworthiness of Customers and billed
parties through available verification procedures. Where a requested billing method cannot
be validated or maximum credit amount established, the Company may refuse to provide
service.
Services provided by the Company are available to inmates of confinement facilities in
accordance with facility-authorized programs. The Company may request that the
confinement facility adopt, as part of its program, terms that enable the Company to collect
the charges for all inmate calls, including without limitation, the blocking of calls by the
Company to certain telephone numbers when the amount charged to such a telephone number
exceeds a predetermined amount or becomes past due.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 10
Posted: June 11, 2008
SECTION 2 - TERMS AND CONDITIONS, (CONT'D.)
2.4
Interruption of Service/Liability
2.4.1
The Company will attempt to provide continuous and uninterrupted service. When the
Company schedules a service interruption for maintenance or repairs, the Company will notify
customers of the cause and expected duration of the interruption at least twenty-four (24)
hours in advance, when possible.
2.4.2
The Company's liability for damages arising out of mistakes, interruptions, omission, delays,
errors, or defects in the transmission occurring in furnishing service or in Company facilities,
and not caused by the negligence of its employees or agents, will not exceed the amount that
the Company would have charged the customer for service for the period the aforementioned
faults occur.
2.4.3
Upon customer request, the Company will credit a customer's account for service
interruptions which are not due to the Company=s testing or adjusting, negligence of the
customer, or to the failure of channels or equipment provided by the customer. Before
requesting a credit, the customer will take reasonable steps to verify that the trouble could not
have been prevented by the customer and is not in the customer's wiring or equipment. For
purposed of computing a credit for leased facilities, a month consists of 720 hours. The
Company will credit the customer's account at the rate of 1/720th of the monthly charge for
the facilities affected for each full hour of the interruption.
2.4.4
The Company is protected against customer claims for libel, slander, or copyright
infringement arising from the material, data, information, or other content transmitted using
Company services. The Company is protected against all other claims arising from any act or
omission of the customer while using Company services.
2.4.5
Any provisions that limit liability or damages do not apply to the extent they conflict with
Maine Statute, 11 M.R.S.A. 2-316(5), Exclusion or Modification of Warranties.
2.4.6
The Company shall not be liable for the accuracy of any information provided to it by outside
sources relating to directory assistance or other enhanced service offerings. The Company will
make every effort to verify that all information that it provides on a per call basis will be true
and accurate. The Company, however, has no control over the information that it receives
from its various suppliers and makes no guarantee as such.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 11
Posted: June 11, 2008
SECTION 2 - TERMS AND CONDITIONS, (CONT'D.)
2.5
Taxes and Fees
The Company reserves the right to bill any and all applicable taxes in addition to normal long distance
usage charges, including, but not limited to: Federal Excise Tax, State Sales Tax, Municipal Taxes,
Gross Receipts Tax. All applicable taxes and fees are billed as separate line items and are not
included in the rates quoted in this price list.
2.5.1
Pay Telephone Surcharge
In order to recover the Company's expenses to comply with the FCC's pay telephone
compensation plan effective on October 7, 1997 (FCC 97-371), an undiscountable per call
charge is applicable to all interstate, intrastate and international calls that originate from any
domestic pay or institutional telephone used to access the Company's services. The Pay
Telephone Surcharge, which is in addition to standard price listed usage charges and any
applicable service charges and surcharges associated with the Company's service, applies for
the use of the instrument used to access the Company service and is unrelated to the
Company's service accessed from the pay or institutional telephone.
Pay telephones include coin-operated and coinless phones owned by local telephone
companies, independent companies and other interexchange carriers. The Pay Telephone
Surcharge applies to the initial completed call and any reoriginated call (i.e., using the "#"
symbol).
Whenever possible, the Pay Telephone Surcharge will appear on the same invoice containing
the usage charges for the surcharged call. In cases where proper pay or inmate telephone
coding digits are not transmitted to the Company prior to completion of a call, the Public Pay
Telephone Surcharge may be billed on a subsequent invoice after the Company has obtained
information that the originating station is an eligible pay telephone.
The Pay Telephone Surcharge does not apply to calls placed from pay telephones at which the
Customer pays for service by inserting coins during the progress of the call.
Rate per Call
2.5.2
$0.60
Maine Universal Service Fund (MUSF)
A surcharge for the Maine Universal Service Fund (MUSF) applies to all intrastate services
billed to a retail customer for service provided on and after May 1, 2003. The surcharge shall
not apply to surcharges such as those for Enhanced 911, the Maine Telecommunications
Education Access Fund, or similar funds. The surcharge shall be equal to the Revenue
Percentage established quarterly by the Administrator of the MUSF.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 12
Posted: June 11, 2008
SECTION 3 - SERVICES AND RATES
3.1
Miscellaneous Rates and Charges
3.1.1
Single Bill Fee
A Single Bill Fee will apply to Customer’s telephone bill each month in which local or long
distance collect calls are accepted and billed on the Customer's local telephone bill, or directly
billed to Customer by Company invoice. This fee is for the purpose of offsetting Company’s
billing and administrative expenses associated with offering the convenience of receiving
printed inmate call charges on a Customer’s local telephone bill, or providing a paper invoice
directly to Customer. This fee will be charged only once per billing period regardless of the
number of calls accepted. The fee will not apply in any billing period in which no collect calls
are accepted. This fee does not apply to prepaid services paid for by commercial credit card or
other means.
Single Bill Fee, per month where applicable
3.1.2
$2.49
Biometric Service Charge
Biometric Service is an optional service that provides validation of an inmate’s identity
through unique personal verification, such as, but not limited to, voice verification
technology, for purposes of improved security and reduced potential fraud and Customer
harassment by inmates. This charge applies to automated calls placed by inmates of
correctional facilities when such calls are provided through the Company’s own processing
equipment. Where Biometric Service is requested by correctional facilities, this charge applies
in addition to all applicable institutional rates and charges specified in this price list.
Biometric Service Charge, per call, up to *
*
Where requested by correctional facility
Printed in the U.S.A.
$0.45
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 13
Posted: June 11, 2008
SECTION 3 - SERVICES AND RATES, (CONT'D.)
3.2
Institutional Operator Assisted Calling
Institutional operator assisted service allows inmates to place collect calls through an automated call
processing system. The call processing system prompts the inmate and the called party such that the
call is completed without live operator assistance. Calls are placed on a collect-only basis to the called
party.
A number of special blocking and screening capabilities are available with institutional operator
services provided by the Company. These capabilities allow Institutions to control Inmate access to
telecommunications services, reduce fraudulent use of the Company's services, and eliminate
harassing calls to persons outside the institution.
For services provided to inmates of institutions, the following special conditions apply:
1.
Calls to "900", "976" or other pay-per-call services are blocked by the Company.
2.
At the request of the institution, the Company may block inmate access to toll-free numbers
(e.g., 800, 888) and dialing sequences used to access other carriers or operator service
providers (e.g., 950-XXXX, 10XXXX).
3.
At the request of the Institution, the Company may block inmate access to "911", "411", or
local operators reached through "0-" dialing.
4.
At the request of the Institution, the Company may block inmate access to specific telephone
numbers.
5.
Availability of the Company's services may be restricted by the institution to certain hours
and/or days of the week.
6.
At the request of the institution, no notices or signage concerning the Company's services will
be posted with its instruments. Information concerning the Company's services is provided to
the administration of each institution where the Company's services are offered. Inmates may
obtain information regarding rates and charges by requesting such information from the
institution's administration.
7.
At the request of the institution, the Company may impose time limits on local and long
distance calls placed using its services.
8.
At the request of the institution, equipment may be provided which permits monitoring of
inmate calls by legally authorized government officials.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 14
Posted: June 11, 2008
SECTION 3 - SERVICES AND RATES, (CONT'D.)
3.2
Institutional Operator Assisted Calling, (Cont'd.)
3.2.1
Institutional Collect-Only Rates
A.
Services Rates and Charges
1.
Option A
a.
Usage Charges
Service is billed in one (1) minute increments following an initial
one (1) minute billing period.
Miles
0–10
11-18
19-30
31+
DAY
Initial
Add'l
Period
Period
$0.1800 $0.1400
$0.2900 $0.1900
$0.4000 $0.2700
$0.4500 $0.3200
b.
EVENING
Initial
Add'l
Period
Period
$0.1170
$0.0910
$0.1885
$0.1235
$0.2600
$0.1755
$0.2925
$0.2080
NIGHT/WKND
Initial
Add'l
Period
Period
$0.0720
$0.0560
$0.1160
$0.0760
$0.1600
$0.1080
$0.1800
$0.1280
Service Charges
Collect Charges per Call:
Printed in the U.S.A.
$1.30
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 15
Posted: June 11, 2008
SECTION 3 - SERVICES AND RATES, (CONT'D.)
3.2
Institutional Operator Assisted Calling, (Cont'd.)
3.2.1
Institutional Collect-Only Rates, Cont'd.
A.
Services Rates and Charges, (Cont'd.)
2.
Usage Option B
a.
Usage Charges
Service is billed in one (1) minute increments following an initial
one (1) minute billing period.
Rate Per Minute:
b.
Service Charges
Operator Station Collect Service Charge:
3.
$0.69
$3.95
Usage Option C
a.
Usage Charges
Service is billed in one (1) minute increments following an initial
one (1) minute billing period.
Rate Per Minute:
b.
$1.15
Service Charges
Operator Station Collect Service Charge:
Printed in the U.S.A.
$5.99
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 16
Posted: June 11, 2008
SECTION 3 - SERVICES AND RATES, (CONT'D.)
3.3
Prepaid Institutional Service
3.3.1
Applicability
Prepaid Institutional Service calls are originated by entering a Personal Account Code. The
Company's system informs the Customer (i.e., inmate) of the Available Usage Balance
remaining in his/her Prepaid Account and prompts the Customer to place a call by entering a
destination telephone number. Network usage for calls placed is deducted from the Available
Usage Balance in the Customer's Account on a real time basis as the call progresses. With
Prepaid Institutional Service, the Customer may purchase a voucher in any denomination. A
Personal Account Code is assigned to each voucher with instructions for accessing and using
the service. All monetary transactions take place between the institution and the Customer,
and are under the direct and complete control of the institution.
Prepaid Institutional Service allows the Customer to make calls up to the total amount
purchased divided by the per minute rate. Vouchers are not renewable. No minimum service
period applies. Available Usage on the Customer's voucher is non-refundable.
Prepaid Institutional Service rates are not distance or time of day sensitive. Holiday discounts
do not apply. Network usage for Prepaid Institutional Account Calls is deducted from the
Available Usage Balance in Customer's Prepaid Account in full minute increments. For
debiting purposes, call timing is rounded up to the nearest one (1) minute increment after the
initial minimum period of one (1) minute. Usage charges are computed and rounded up to the
nearest penny on a per call basis.
Account balances as well as rates and charges are available from the system upon access to
place a call.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 17
Posted: June 11, 2008
SECTION 3 - SERVICES AND RATES, (CONT'D.)
3.3
Prepaid Institutional Service, (Cont'd.)
3.3.1
Applicability, (Cont'd.)
The Company's Prepaid Institutional Service is available 24 hours a day, seven days per week.
The number of available accounts is subject to technical limitations. Accounts will be made
available to Customers at the discretion of the Institution.
A.
Exclusions
Calls to 700, 800, 900 numbers
Calls to Directory Assistance
911 calls to emergency services
Air to ground and high seas service
Calls to live operators
B.
Service Availability
1.
All calls must be charged against an Institution Prepaid voucher that has
sufficient available balance.
2.
Calls in progress will be terminated by the Company if the balance on the
voucher is insufficient to continue the call.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 18
Posted: June 11, 2008
SECTION 3 - SERVICES AND RATES, (CONT'D.)
3.3
Prepaid Institutional Service, (Cont'd.)
3.3.2
Prepaid Basic Rates
A.
Option 1 - Prepaid Voucher Service rates and charges are the same as those set forth
in the Company's institutional collect call rate schedules.
B.
Option 2 - Rates and charges for Prepaid Voucher Service are provided at a discount,
per request of correctional facility.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 19
Posted: June 11, 2008
SECTION 3 - SERVICES AND RATES, (CONT'D.)
3.4
Advance Pay Accounts
In those areas where the Company does not have a direct billing agreement with the existing local
exchange carrier, or upon a Customer’s request, the Company will set up a Advance Pay Account with
the Called Party (Customer) for payment of collect calls placed from institutions served by Global
Tel*Link. Funds in the Customer's Advance Pay account may only be used for payment of collect calls
placed by inmates to telephone numbers specified by the Customer. Establishment and maintenance of
an Advance Pay Account is required to complete collect calls to Customers served by local exchange
carriers with which the Company does not have an existing direct billing and collection agreement.
The minimum amount required to set up the Advance Pay Account is $25.00. Upon request, and after
the required minimum payment is received, the Company will provide the Customer with a personal
identification number (PIN) and a toll-free number to call in order to set up the account information,
including the permissible numbers that the inmate may call.
Additional payments will be accepted with a $50.00 payment maximum. Initial and additional
payments into the account may be made by cash, check, credit card or Western Union. Transaction
fees will apply for credit card and check by phone transactions. All payments will be subject to
applicable taxes.
When an inmate places a call, the Customer is informed of both the caller's identity and the account
balance prior to accepting the call. Customers may also contact the Company's toll-free customer
service number for account balance information at any time.
If the Advance Pay Account balance becomes depleted, calls placed to the numbers specified by the
Customer will be blocked until the Advance Pay Account is replenished.
The Customer may close the Advance Pay Account at any time. At the written request of the Customer
(usually upon release of an inmate from an institution), any remaining balance in the Account will be
refunded to the Customer after deducting any call charges, applicable taxes and transaction fees
incurred during the current billing cycle. Advance Pay Accounts will be automatically dissolved
following three months of zero activity (i.e., no calls placed, no account replenishment, no customer
service inquiries.)
All security measures and inmate calling restrictions as set forth elsewhere in this tariff are also
applicable for any calls made using an Advance Pay Account.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 20
Posted: June 11, 2008
SECTION 3 - SERVICES AND RATES, (CONT'D.)
3.4
Advance Pay Accounts, (Cont'd.)
3.4.1
Rates and Charges
A.
Option 1 - Advance Pay Customers' rates and charges are the same as those set forth
in the Company's institutional collect call rate schedules.
B.
Option 2 - Rates and charges for Advance Pay Accounts are provided at a discount,
per request of correctional facility.
Printed in the U.S.A.
GLOBAL TEL* LINK CORPORATION
Maine Price List No. 1
Original Page 21
Posted: June 11, 2008
SECTION 3 - SERVICES AND RATES, (CONT'D.)
3.5
Institutional Prepaid Operator Assisted Calling
3.5.1
Prepaid Debit Accounts
With a Prepaid Debit Account, each inmate has the option to transfer funds from his/her
personal account to his/her telephone account. This is accomplished by facility personnel or
through a direct interface between the commissary system and/or booking account and the
inmate phone system. This account is associated with the inmate’s Personal Identification
Number (PIN.) When the inmate places a call, he/she has the option of calling collect or
prepaid/debit. Once debit is selected, the inmate enters the PIN and called telephone number.
All deposits to the account are paid to and handled by the entity managing the account, e.g.,
JMS, facility, commissary, etc. The Company receives payment from the Institution; it does
not engage in direct monetary transactions with the inmate.
The Company's system automatically informs the caller of the Available Usage Balance
remaining in the Prepaid Debit Account, and provides prompts to place the call by entering
the destination telephone number. Network usage is deducted from the Available Usage
Balance in the account on a real time basis as the call progresses.
Payment for Prepaid Institutional Calling Services and any Available Usage in the Prepaid
Debit Account is refundable upon request. after release of the inmate from the Confinement
Institution. The Available Usage Balance expires three months from the date of the last
activity on the Prepaid account. No refunds of unused balances will be issued after the
expiration date.
3.5.2
Rates and Charges
A.
Option 1 - Rates and charges for Prepaid Debit Accounts are the same as those set
forth in the Company's institutional collect call rate schedules.
B.
Option 2 - Rates and charges for Prepaid Debit Accounts are provided at a discount,
per request of correctional facility.
Printed in the U.S.A.
