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Global TeJ*Unk
2609 Cameron Street
MobHe, Alabama 36607
Tel
2514794500
Tel.
Fax
800 489 4500
251 4734588
Web www.globalteUink.com
September 14,2006
Mr. Peter V. Macchi
Director of Administration SelVices
The Commonwealth of Massachusetts
Department of Corrections
50 Maple Street, Suite 3
Milford, MA 01757
RE: GTL Pricing - Rate & Commissions
Dear Peter,
The enclosed document is Global Tel'Unk's (GTl) response to the Commonwealth of Massachusetts,
Department of Corrections for the pricing element of your RFR. We appreciate this opportunity to present
our rates and commission offer.
.
A few things we would like to emphasize about why you should choose Global Tel"Link (GTL) for your
inmate telephone selVice needs as it relates to Prepaid Collect:
• PREPAID COLLECT - GTl, in conjunction' with our responses to the RFP section 5.13, would
like to point out that all prepaid collect selVice are NOT equal in the Industry. Most apply set up fees
to anyone calling to establish a prepaid account. Actually set up fees are designed to off set the
prepaid calling centers and selVices such as Credit Card processing fees, Live operators, bank fees,
etc.
.
GTL is proud to offer the lowest prepaid collect fee on deposits for customers wishing to
prepay via credit card or Tele-check. The set up fee for these two payment types will be
$2.00 per deposit
No other fee or special charge will be applied to any other prepayment type such as
personal check, Western Union or Money Order, etc...
All fees, including the two mentioned above will be waived on alf deposits of $50
or more.
Note: All inmate calls are subject to standard Federal, State and local taxes along with any
other regulatory charge that might apply_ Set up fees are cost recovery items and not
subject to commissioning.
2609 Cameron Street Mobile, Alabama 36607 P-251.479.4500 F-251.413,4588
-.-,.1
www.globaltellink.com
• COMPETITIVE COMMISSIONS AND ACCOUNTABILITY - GTL's commission rates often match
or exceed competitive systems that offer far less capabilities. Additionally, the value of our
technology and service can be measured far beyond the commissions returned to your county or
facility. Our customers have reported that costly trials are frequently avoided when LazerPhone call
evidence, protected by a security envelope that verifies authenticity, is presented early in criminal
cases. We ask that you consider the monetary value of the system you choose beyond the quoted
commission percentage alone.
After the renewal of Washington County Oregon's contract with GTL, Sheriff Rob Gordon
commented: ' ... although Global Tel"Link's commission offer was not the highest of all bidders, we
saw that the overall value that your system and company provides is evident in a total savings to
many of the departments within the county, which benefits the tax payers as well." (The LazerPhone
Cost Savings Study conducted by WaShington County investigator Ed Bowman, that estimates the
savings that GTL's inmate phone system has brought to that county, is included in the Exhibits
section of our proposaL)
• ONLINE AUDITING - GTL's commitment to ACCOUNTABILITY is reflected in on-line auditing
features at the system workstation that allow County personnel to verify, from the facility's original call
data, the revenues and commissions reported by GTL These on-line auditing features can eliminate
the need and expense of outside management companies.
Global Tel'Link's main office is located in Mobile, Alabama and our Northeast Regional office is located in
Jackson, NJ. You may contact Tim Miller, Regional Sales Manager, at
I ..... L .GTl has also
maintained a satellite office in Fitchburg, MA for the past ten years. You may also contact Rae Pearson,
RFP Director
. If further clarification or additional information is needed, Global Tel'Unk will
respond immediately to any such request. We . look forward to working with the commonwealth of
Massachusetts on this important contract.,"
a~reIY'/
/ •
...---&mas W. Sween
Executive Vice President of Sales and Marketing
.,-"v,
r
·"{,.'nl\
:~l
..... ,_,·1
0
2609 Cameron Street Mobile, Alabama 36607 P-251.479,4500 F-251.473.4588
www.globaltellink.com
Globaf Tel·Link
2609 Cameron Street
Mobile, Alabama 36607
Tel. 2514794500
Tel. 800 489 4500
Fax 251 4734588
Web WWIN.globaltellink.com
September 14, 2006
Mr. PeterV. Macchi
Director of Administration Services
The Commonwealth of Massachusetts
Department of Corrections
50 Maple Street, Suite 3
Milford, MA 01757
RE: GTL Pricing - Rate & Commissions
Dear Peter,
The enclosed document is Global Tel'Unk's (GTL) response to the Commonwealth of Massachusetts,
Department of Corrections for the pricing element of your RFR. We appreciate this opportunity to present
our rates and commission offer.
.
A few things we would like to emphasize about why you should choose Global Tel"Link (GTL) for your
inmate telephone service needs as it relates to Prepaid Collect
•. PREPAID COLLECT - GTL, in conjunctionwllh our responses to the RFP section 5.13, would
like to point out that all prepaid collect service are NOT equal in the Industry. Most apply set up fees
to anyone calling to establish a prepaid account. Actually set up fees are designed to off set the
prepaid calling centers and services such as Credit Card processing fees, Live operators, bank fees,
etc.
.
GTL is proud to offer the lowest prepaid collect fee on deposits for customers wishing to
prepay via credit card or Tele-check. The set up fee for these two payment types will be
$2.00 per deposit
No other fee or special charge will be applied to any other prepayment type such as
personal check, Western Union or Money Order, etc...
All fees, including the two mentioned above will be waived on 11.1/ deposits of $50 or more.
Note: All inmate calls are subject to standard Federal, State and local taxes along with any
other regulatory charge that might apply. Set up fees are cost recovery items and not
subjectto commissioning.
' "
).
" v
..
2609 Cameron Street Mobile, Alabama 36607 P-251.479.4500 F-251.4'13.4588
www.globaltellink.com
• COMPETITIVE COMMISSIONS AND ACCOUNTABILITY - GTL's commission rates often match
or exceed competitive systems that offer far less capabilities. Additionally, the value of our
technology and service can be measured far beyond the commissions returned to your county or
facility. Our customers have reported that costiy trials are frequently avoided when LazerPhone call
evidence, protected by a security envelope that verifies authenticity, is presented early in criminal
cases. We ask that you consider the monetary value of the system you choose beyond the quoted
commission percentage alone.
After the renewal of Washington County Oregon's contract with GTL, Sheriff Rob Gordon
commented: " ... although Global TeJ<Unk's commission offer was not the highest of alJ bidders, we
saw that the overall value that your system and company provides is evident in a tolal savings to
many of the departments within the county, which benefits the tax payers as well. " (The LazerPhone
Cost Savings Study conducted by Washington County investigator Ed Bowman, that estimates the
savings thatGTL's inmate phone system has brought to that county, is included in the Exhibits
section of our proposaL)
• ONLINE AUDITING - GTL's commitment to ACCOUNTABILITY is reflected in on-line auditing
features at the system workstation that allow County personnel to verify, from the facility's original call
data, the revenues and commissions reported by GTL These on-line auditing features can eliminate
the need and expense of outside management companies.
Global Tel-link's main office is located in Mobile, Alabama and our Northeast Regional office is located in
Jackson, NJ. You may contact Tim Miller, Regional Sales Manager, at
__ ".3 .GTL has also
maintained a satellite office in Fitchburg, MA for the past ten years. You may also contact Rae Pearson,
RFP Director
. If further clarification or additional infonnation is needed, Global Tel'link will
respond immediately to any such request. We clookfolWard, to working with the commonwealth of
.,
Massachusetts on this important contract, ':'...
omas W. Sween
Executive Vice President of Sales and Marketing
2609 Cameron Street Mobile, Alabama 36607 P-251.479.4500 F-251A73.4588
www.globaltellink.com
Issued 1/24/2001
COMMONWEALTH OF MASSACHUSETTS
nis iSjOi.nt iss~!.~~~1~5/!o:;'!~e~l,fn£~ !li,f,no~'/!;'!.'{£;~2~~,,«w ~.o
y
form
V
~
Qgenltjoaai Sendces.Diyision (QSo) for use by all Conunonwealtb Departments. Any changes to the offici.al printed language of this form shaD
be void. Tbis shall not prohibit the additi(ln of noo-.::onaictiot: Contract ('enos.. By executing this Contract, the Contractor under the pains and
penalties of perjury, makes all certifications «:quircd by taw and certifies ~t it shall comply with the following requirements: that the Contractor is
qualified and shall at all times remain qualified to perfonn this Contract; that performance shalf be timely and meet or exceed induStry standards, including
<
'
obtaining requisite licenses, permits and resources for performance; that the Contractor and its subcontrnctors are not currently debarred; that the Contractor is
responsible for reviewing the Standard Contract Form mstructioos available at www.comm-nass,wmfcommpass/forrns.asl!; that the terms oflhis Contract shall
survive its termination for the purpose of resolving any claim, dispute or other Contract action, or for effectuating any negotiated representations and warranties;
and that the Contractor agrees that aU tenns governing performance oftais Contrnct and doing business in Massachusetts are attached to thiS Contract or
incorporated by reference herein, including the following requirements: all rclevantMassachusetts state and federal laws, regulations. Executive Orders, treaties,
~uirements
for access to Contrnctorrecords. the tcrms of the applicable Commonwealth Tenns and Conditions , the tenns of this Standard ContractFonn and
Instructions including the Contractori&tlifications and [&gal References the Request for Response (RFR) or solicitation (if applicable), the Contractor's response
to the RFR or solicitation (if applicable), and any additional negotiate<l provisions.
.. {THE CONTRACTOR MUST COMPLETE ONLyTHOSESECT[ONS PRECEDED BY AN "~'·.I
7VENDOR CODE:
MMARS DOCUMENT ID~
CONTRACT lD:
~CONTRAcrOR NA.'\£E: GLOnAL TEL*LlNK COlU'ORATION
DEt'ARTMENT NAME: Department ofCol"tcctioll
7CONTRA,cr MANAGER: T'Ir.REsA RWGEW A \'
CONTRACT MANAGER: PETER V, MACCHI. DIREctOR. AOMlN SERVICES
7P'HOJ'lc'E; 800489-4500. EXT221t
PHONE: 508-422-3333
~FAX:
251-375-8041
FAX: 508-422-3382
~E-!l1AIL ADDRESS! TERESA.RrDGEWAY@GTL.NET
-
E-MAn. ADORESS: PETER(4lPOC.STATE.MA.US
BUSINESS MArLING ADDRESS: SO MApLE STREET-SUITE J
-7BUSINESS MArUNGADDRESS: 2609 CAMERON STREET, MOBILE., AL
36607
MILFORD, MA 01757
TIlE FOLLQWING COMMONWEALTII TERMS AND COND{TlONS FOR TfllS CONTRACT HAS BEEN EXECUTED AND FILED WITH CfR:
X_ COMMONWEALTH TERMs ANn CONDITfONS
COMl'ENSA110N:
(Check one option only)
_ _ f>:1ax.lnrum Obl1gafion of this Contract: $-.",..-.,,-:-7C:"'...lL.- No Maximum Obligation has been set for this Contract (Check one)
Rate Contract with a Rate of: S
Per:
Rate Contract with Multiple/Negotiated Ratcs·-'-;(A:C:tta-o~h"lis~h~·n-gof
multiple rates or description of negotiation process)
X
_
~p A YMENT METUOD: The Contractor agrees
(Check only one)
COMMONWEALTIlTeRMs AND CONDITIONS FOR HUMAN AND SOCIAL SERvrCES
PAYMENT TYPE: (Check one optian oltly)
-X-Payment Voucher (PV)
_ _Ready Payment (RP) (Schedule: _ _ _ lnitial Base Amt:$_ _ _J)
_ _Contractor Payroll (CP) (Required for Contract Employees)
__ Recurring Payment (Required for Leases and TELPs)
to be paid by Electronic Funds Transfer (EFT is the Commonwealth's Preferred Payment Method); _
BRIEF DESCRIPTION OF CONTRACT PERFORMANCE:
Yes -1L No
(Referellce to altachtnqzts wlJ/ww a lUJ17'alive description 0/performance is insufficient.)
Secure inmate calling system,and related services
NOTE: three optIOns to renew, up to one year each option
PROCUREMENT OR EXCEPTION TYPE: (Check olle 0pJion only)
_~ Single Departtncnt Procurement/Single Department User Contract;
~ Single Department ProcuremcntlMultiple Department User Contract,
_ Multiple Department ProcurementILimited Department User Contract; _ Statewide Contract (Only fOf use by OSD or an OSD-designated Department);
_ Grant (as defined by 815 CMR 2.00); .. _ Emergency Contract (attacbjustification); _ htterim Cout:rnct (attach justification}; _Contract Employee~
_Collective Purchase (attach OSD approval) _
Legislative/Legal Exemption (attach prooQ; __ Other (SpecifY):
RFR REfERENCE NUMBER: (or "NIA" ifnot applicable) RFR# IOOO~PHONE2006
ANTIC{PATED,~ONTRAcr EFFECTIVE STAKf,DATE: Perfonnance shall
by authorized Sign:itOries.Qfth~1fPartmeitt an(fcnntraciOi
TERMINATION DATE
OFT~ ci~cr:
This
begiu()n Marcli, 3,2006 • .which -sba11.he no earlier than the Iattst date this Contract-is signed
and ll"pprovedUnder Section t of the applicable Commonwealth Terms aod Conditions.
Contr.u:t~~tI tenninate on
,
March 2,2010' unless tenninated or amended by mutual written agreement by the
.
parties prior to this date Uf!9b" :~tion 4 of tile app1icabl~mmonwealth Terms and Conditions.
-7AUrnO.JUZ1~SIG~ j OR THE CONTRAcrP(:
-'>X(
- \~
,Pt~1J AI tf.-.... h./"-
~t'We ofFontracPfAAJtth()fi~ Signatory)
-'>OAT£'_
~ (I
~NAME:
___l~E~RE~S~A~RJ~OC~E~W~A~Yc-
AlITHORIZIN?,JIGNATIJRlJ:
--.-./X,
AlI 1M \. )
(Date must be liandwritteti at time of signature)
______________________
7TITLE; Vier, PRE'SIOI<:NT OF LEGAL & ADMINISTRATION
(?Q~DEPARTMENT:
~
---;;(S"ig=.::..::tu::'r-::e":O::;I"~::e=:p-::.rt-:=m::e=::u:;t'-::'-;A=-":"th;:-o:Cr:;:iz::e'f;S:;ig=n=.~"'='Y:::)'---. :2 -/ "tJ V
OAl-"
(Oate must be handwritten at time of signature)
NAM£: __--~KA~T~H~F.~.E~N~~~.~D~E~N~N~EtglY'---------------------•.
TITLE: ____~C~O~M~MI~SS~I~OllN~ER"_____________________________
Contractors are responsible for reviewing the Standard Contract Form Instructions available at ~m-pas~-cQm!comm-p'ass/fonns.asV.
COMMONWEALTH TERMS AND CONDITIONS
n
This ,Commoo\lre!dtb ,ntms ad Conditions form is
jointly issued by the Executive Office for
AdministJation and Finance (ANF). the ()ffiQc of the
Comptroller (CfR) and thQ 0pera:ti00.aJ Services
0Msi00 (050) Ii>< use by all CommooW<a1tb of
Massachusetts ("State} Departments aad CoaIraCtofs.. A'tV cIutIttp or
dednmk ~ by diku tJu DqMdment IN' du ~r " the
ojJidqJ ........ of 11th form, '" JohdJy ""MisW by ANI',
.uuI OSD,
failure to perfurm or price incn::ases due to nuutet tIuctuations QC product
aV$1ahility Will not be deemed factually beyond the Contractor's 00Ufr0t.
s.. Wtfttm Notke· Any ootice shall be deemed ddivc::rcd and reocived when
submitted ill 'Writing in pc:lSOD 01' when deUvercd by any odia appropriate
medwd evidaIcing aduaI nxcip< by dtc IlqJs1mcot 0< dtc Contuctor. AJry
writkn notice of tenniBatioo « suspensiQll deIivet«l to the Contractor shaH
~ the clfective date and period of the notice. the ceasoos fur tOO tennination
or _;00, if app!i<al>lo. MY aIlcgod _
... failun: In _
•
skallkfi/1t1U. UpooexccutionofthcseCommoowealthTQ'UlSandCooditions
R'.8SOOIb1e period to cure any aUcged breach Of fiUlure to pcrfoon. if
by the Cootnrdor and filing as presaibed by the Office of the Comptroller,
applicab~ and any instructioos 0( reslrictioos ronceming allOwtd»e .activities,.
these Commonwealth Terms and Conditions will be incorporated by refi:reoce
costs or expenditures by Ute Contractor during the notice period..
into any Contract for Commadities and Services executed by the Cootractor 6. QmIIrIe'b% The Contta<:tOl" shall QOD)ply with M,Q,L. C. 66A if the
ond ..,. Sb<c J)qw<maI~ in the aIr.lcn", of • ~ing law 0< ~
Coo_ bcoomes • "hoida" of 'pasooal <!ala'. The c.....,.,.. shall alsO
requiring .. dilRJent Contract fonn.. ~ shall include servioes:
protect the plry'sieal security and restrict any access to petSOD3I or other
rendered,. obligations due, ~ incurred, commoditWs and deliverables
.DcpWnent data in the CopIt8ctl::lfi; possession. « used by the Contrector in.
provided ...d """P'<d by dtc Dcp_ progrTOlIS provided Of othot
the ~ of. Coo...... whicb >IloJ1 include. ..... is ooIlimil<d In !be
~ under • c..w.ct. A ddive:able !ball include any
!kpm ........ pubfic re<onfs, _ _ files, software, "luipm<nt or systems.
langible product. to be deli.vered as an dement of pa'fixrnance under a
7. ~ AM R.de!rtia llUlMdi9l1 OfRmtrd; The Contractor
Contract. The Coounoo:wealtb. is: entided to ownemtip and possession ot' au
$hall maintain records. books. files and other data as specified in a Contract
deliverah1cs purdtased or developed with State funds:. Contract shalIllleIIll the
and in such dctml as shaD. properly substantiate claims for paymtIlt under a
Standard Cootract fonn issuedjoinlly by ANF~ em and OSD.
Cootmt:t. fur B minimWll retention period of seven (1) j'e2U'S begiJln:ing ()ll the
I. Qmtr!rd M\!lC'1Iw: Sfgrf Dgr~
Notwith.stan<fmg Vttbai (J( ethel'
first day after the final p:Il)'l'IleOt under a COOtrw:t. 0..- such longr:t" period as: is
representations by tbc parties, Of an earlia" Uart dUe indicated in a Contract.
IleOOSS8fy for tho resolution of a:ny Iitigatioo,. claim. negotiation.. audi~ oc other
the e:Jfedive slatt datf: of penof1JulDcc unoo- • Cootract shall be tbt date a
inquiry involving 8 Conttact.. The Department sItaR have access, as. welt as any
Coo<ra<;t has b= Cl«COt<d by . . audwrizol . _ .fthe CoofRclo<, "'"
......" idcntifi<:d omdcr _ . 0nIa-195. during dtc ~'s rqular
Dcpw:tment, a luter date specified in the Cootr3ct or the date of any approvals
business boors and upoo reas:onabJe prior u.otice, to such records, including onrequired by law or regulation. whicbc:veT is later.
site raicws and rqm:tdud:i¢ll of sucll m::ords at a reasonable <oxpcnse.
1. ~ A!!d Cg~ Tbe Cootractor shalt ooJy be compensu1ed . 8. ~ The Corrtrada- mey GOt assIgd or delegate. in whole or in
foc pa'fixrnance ddiveKd 8IId """P'<d by the IlqJs1mcot in lIC<Ofdan<c wilb
part. ... oiliawise ......t« my liability. ""JIO'lSibility. obligolion, duty or
the spc::ifie tenn:s and c:ooditioru 4)( a Contract. All Cootr:act ~ts: are
inttre9t under .. Contract;. with. the exception that (be Omtnltfur shaH be
subject to appropriation purwant to MGL. C. 29, §26, or ~ 8Vailabilily of
authorilled 10 assign pt'eSeIU and prospective elBims foe 0l0Jley dut to the
Contractor pursuant to'. Contra.ct io ~ with M.OL. C. J06~ §9-3IS.
sufficient non "4'f«'Piiated fiutds foc the purposes ofa Coooact. and shalf he:
subject to intaccpt pun:uant to M.O.t. C. 7A. §3 and 8-1S CMR 9.00.
The CootQctor must: provide sufficient ootk:e ofassigruOent and supporting
Ovetpaymcots shall be reimbwW by «he Contractor (){" may be offSet by dle
documeotatioo to enable the Department: to verity tuld imp~ the
Department: _
future ~ in ~ with ..... ~ law.
~ I'aym<ms In tbinl _
assignees wiD ... proc.osscd ., i f _
Acceptanoe \ly tho Contr&;ror of any payment or partial payment, without any
payments were being made dim:tly to. the Contractor and ~ pa)1UClIts will
written objection by the Contractor. shall in ead1 instance operate as: a release
be subject to intercept. o.ffic:t.. 00lDlter clai.ot<i or any Ofbc:r Department rights
and disdwrge of the State fu:Jm an claims. liabiJi'lies or ~ obIigatioos
whicbareavai1abCetothc:Department:octbeStateagain$-tbeCo!ltractor.
!t
By Cntmdtert Any subcontract altered ittto by lbe
rclating to the perfurmance of a Cootr.act.
J. QmtrgcWr PIlfIflt!1'ft MrrW¢mt All ~ will be paid using the
Contnlctor fur ~ pt.U'pOSC$ Qf iuffiUing tho qbligatiOllS unda ACoarnq must
be in writ:ing,. authorur.d in advance by the-lJcpsrtmeot and shall be coosisfent
Paymart Vouc.ha System unless a diffetOOt payment mechanism. is requin:d..
The ConUactor shall timely submit invoioes (PaJmcnt VotJCbets - FQrm PV)
with and subjea to the provisions of these Omunoo-wealth Terms and
and supporting ~ as prescribed in a Contract. The Dq!s:ttment
Conditioas and. a Confnd. ~ will not relieve or discharge the
shall P!View and return. tejectcd invoices within fi.ftc.cn (15) days of receipt '" ~ &om: any duty~ oot~ JCSporujibility or liability wing Wlder a
with II written explanation foc ~ Payments shall be made in
Contnt.ct. The Department: is: entitled to copies of aU ~ and shal.I not
accon1ance with Ihe bill paying policy issued by the Office of(bo ComptroUcr
be bound by any provisions c:ontain:cd in; a subcontract to which it is DOt a
and 815 CMR 4.00. provided that paymetIt periods listed in a CoaIJ.aet ofless
patty.
than fOrty-five (45) days tium the date of n:ceipt of an: invoice shaJt be
to. Atri!matitt Action. NtnHJi.tcdmiBgtitm In lIlriM AM ~
- . . , ooly !o """""' • J)qw<maIt 10 """' ..mwtage of early
The Coouactor sbaII """I'\Y wilh all _
..d ..... ' - rules ",d
_ves lind sbaIIllOl rubj<:ct my payment made witb.in tile liJ<ty-five (45)
reguhttioos promotiDg fi<ir employment prai1ic<s DC proIubiting employment
day p<riod In • penally. The c..1nctM Payroll Systun. sba1I be used ooly for
discrimin..... 8IId unfair Iabac pnICti= ond sholl "'" disoriminala in !be
"lrufividual Coo","""",' who hltve bcaI ddamlood !o be'Coo<ra<;t
hiriDg of any qpIicant fur anployment .... sba1I any qualified anplo)c: be
Empkl}ees- as a resQk (If tbl: ~ oompIetioo. of an Intcm.aI Rcvmue
demoted, discb~ 01" otherwise subject to discrimination in the tenure.
Service_Ss..& foon in &c«>rdanc.e witfi the Omnibus Budget R«OOCiliatioo Act
positioo. promotional opportunities. wages. benefits or tenus and oondWoos of
em
C)
Suk?.....,..,.
p.,....'
(ooRA/.m. aiiifiMlr_CiilIYPiO=-iilf ....-~~ ··tIiCii CiiijiI<lyment bCCiWse Of r.<.;••li.;niil..a!ooiilii.~ "so. Iiii,-
payroll, tax and retirement dedut.;tioos.
, ','-....
religion. disability, handicap. seKUa! oricataUon Of foe exercising any ri.ghts
4. CoIttntcI. TqwdggtiofU Or &!1Wt5lM A Contract shall temtinate on. die ,-:~ .afforded by law. The Contmctoc commits to plfJ'Cbasing supplies and semces
date specified in
Contract,. unless this. date is propaty amended in
fimn certified minority or wiomeo-owned business<s, small b~ -Of
a
~_aII8JlIl~cabl.laws
..droguletioosprioc!otbi:;da>;ocuniess
suspended under Ibis Section upon prloc _
ootioe In "'"
Contmctot. The IlqJs1mcot may temJ.inatc a Contr3ct witDaut cause and
",thoot penalty.... may ""'"_ 0< suspend. ContJact if !be c..1nctM
breaches any material tcnn or oonditioo or fuih to pcrfurm Of fuL611 «oy
material obligation mtuired by a Contract. Of in the event. of an elimination of
an apprupriatioo (l(" availability of sufficient funds fOr the purposes of 8
Cootract, Of in <he event of an unfun:seen public _ ' l ' maodallng
inunOOiate Depat1mont actioo. Upon
ootificalioo In Ihc otbcr Jl!IdY.
lcidter the Dcpe:rlmc:nt nor the Cdnt:racto£ shall be deaned to be in breacU, fur
failwe or delay in perfonoaoce due to Acts' of GOO or other causes tiu::tually.
beyond Ilteir con1roI ..4 _
their fualt or uogIipce. SubootttraclO<
tam"""'"
Of
j"""""""
Page l. of2
_
...... _
by socially '" eoonomi..uy ~ """""" '"
_ _ disabilities.
11- l~?! Unless otherwlse exempted by law, the Contnicror shail
indeouri1Y 8IId hold b3lDtl= tile Stale, including IlIc Dcparnneut. its
_ts.
officas and employees against any and all claims. liabilities and costs: fur amy
pasorud iqjwy or pmpat;)' damages. patent Of c:opyrigIrt ~ Of other
darntgts that the State may sustain ..midi arise out of or in ~ with tile
pedorm..ce of • Contract. lnctuding bu, not limited to the
uogI~ recI1eJs or inlaltionaI ....duo< of dtc Cootracto<. if> _
offiCQS,. employo;s «subcoatJ"actor.i. 11K: Contractor shafl at no time be
c:onsidtred an agent Of ~ of the Depa:rtment or the State. A.ttet
prompt notilicotion of • _
by "'" State, Ibc CooIrac1or sha1I hov....
opportunity to participe10 in the dc6.:n:rc of such GlaHn and My ~
a..1nlCtOr',
COMMONWEALTH TERMS AND CONDmONS
_ _ """"""" cr judgmwt The s_ shall not
published by ANF, em. orul OSD, _ I be inta]l«<ed as ~ by dle
n
official printed I~ (f any provision of 8 Cootntct is found to 'be
sopcm:ded by stlde IX' tede:rm law oc regulatioo., in whole or in part,. tboo both
parties _
be «li<wed of all obi............. IMt provisi.. only '" the
extent nca:ssary to comply with the supc:rsc:d'mg Jaw. provided howeve.r. that
the n::m.aining provisions of the Contract,. or pOrtions tben!o( shalt be en1broed
to the ti.dlest c:xtent petmitted by law. All arnend:metlts.must be exe:cutof by
the parties in accordance wilh Sectioo I. oflbese ~ Tenns and
Coodiuoos and fited with the original recad copy of a Cootract as prescribed
by CIR The printed iangu&&< of the St>ndard Contract Foon. as officially
publWKd by ANF, erR and OSD, ..tIieb incoIpocaIes by ref""""" """"
be liable for any costs: in<:urred by the Contr&ctot arising
under this paragraph. Any iodemnillcatioo of tbc:
CoofuIctot r>halI be mbjd to apptopriation and
applicable law.
l:/' 1I'iItrnL F~ or lnd~ in any Coan ..- _
by • ""'"
$hall not be COMtruod as a waiver, not in any way limit the legal« equit:abIe
remedi.es available to 1futt party. No.mver by either- party of any default or
b~ shall oonstiwte a waiv« of any subsequent default or breach.
13. Rb:t Ofl..o..u. The Cootnu.::tor shall bear the risk ofloss to. any Contractor
rnataiaIs. U90d fOr a. Contmct and w all dcliverables,. I:Jcpartment posonaJ or
other data 'Mlicll is in the possession of the Contmctot 01' used by the
Comroctor in Ihc paf"""""" of. c.n..ct un1i1 _ion. ~ orul
full Iq;aI title (0 tlte dctiveasbtes are frmlsfi:rred. to and accepted. by the
Coounonv.:aIfb T...... and Conditions, shall ~ anyooafticting . _
or _
- " ' Idaliog '" Ihc pafomwtoe of. ~ Of <Itlached
thereto. including contract buts, purchase oobs or invoices of the
Cootmctoc, The order of priority of documents to interpret a Contmd shall be
as follows: the printed language of!he c..nmooW<alfh T<rms and Cooditioos.
the Stm.hud Contno:t Foan. the ~, I\cqu<I;t fi>r R..".... (RFR)
solicitation document.and the Cottt:i'arhx's R~ 00 the RFR solicitation.
I:Jcpartment
14. FMUfl. OM
AM Mt1¥m. Anyat:.1ioos arising out of a
Cootca<t shaIJ be governed by !he I....
orul shall be brougjlt
aad m~ in a State or ft:deraJ court in _
which shall have
exclusive jurisdiction thereof. The I.JepMtmeut, with die approval of tile
A.Uomey Gcnmd's Office. -and the Contmctor may agree to vohmtar)'
mediation through the Massa£:husetts Office ofDisputc Rcsotution (MODR) of
any Coatmd: dispute and wiD share the costs of sucb modi.alion.. No legal or
. _ rights oftlte parties shall be _
by tbis Section.
"lAw
or_,
excluding my Iangu3ge
inclu4ing any negotiated
..ndceu
tm'nS
by • Ikportm<:nt as una=ptable ..d
and oonditioos allowable pursuant to lew or
regulation.
IN WITNESS WHEREOF, llae C011:trador ttnify IUldtr Ole: ~ alld
pasaJtks of' pcrfary that it abaft eoanply with dtex Commonwealth T«1D.S
15. Cot!tr4ct lJoiIerplr!k 1!&M1'f'b% SewrrIhlJitr· Coet1kts Iflth Ie·
Coaditioas for ••Y ~bIe COlltrad executed -wiUl die
'tIkgr.g(lge Any ~dmem or attacbmmtto any Coatmct which ooataios
lIWBWealdi 8' certlfted by tiJdr •• tlJoriud sJguatery below!
oootlictfug language or b:s the a.fIi3ct of a deleting. replacing or modifYing any
prlntod lailguage of these Common'Weafth Terms and Cond~ ()ffici~ _
CONTRAcroRAUTIIORllEO~GNATORy:__
'--J~~~~~~~lf~~~~
Print Name:
Title:
__________________________
Te reBa R 1 rlgeway
Vice President of Legal and Administration
~
(Ch«k One):
September 8,
2005
_____ Org;mizaIion
X
Full Legal Orgnnization Of' fndjvidual Name:
- - Individual
_",Go11jJo",b",a"1-lT£eClJ",*,,Iu,1"Dll!k'-..l.C..LOLIr;ppL<J()lLr-"~J.t..l1.ll6l!lDL-_ _ _ _ _ _ _ _ _ _ _ __
Doing Business As:Naroe (ifOiffurent): _ _ _ _ _-'-_ _-'--','''''.''-';-''''-''-,-_--,-_ _ _ _ _ _ _ _ _ _ _ _ _ __
Tax Identification Number: --.Ji3J11]JJlDL-______________ _
Add=s:
2609 Cameron St.
Mobile, AL
36607
Telepbonc:.~~~~~~~;~~~:::=~F:AX~:~:~2~5~1;-3~7~5~-~8~04~~1=======================~
lNSTRUCTlONS FOil FILING THE COMMONWEALmrERMSAND CONDITIONS
A "Request for Verification ofTaxation Rep<Jrting _ 0 0 " fonn (Massacbuset\S Substitule W-9
that conWns Ihc Contractors
"""",,!"l1N,name and- lcgoll!d<lre:winformation;-mustilcllniilewidr tlw6fiiceof'tlm-eomptroUor; '1fthe-eonl:l1lCtor IllISlIilt previousI)'
filed this form with the Comptroller, or lfthe infunnation ront;tined on a
filed fonn .... changed. please fill out a W·9 form 8lld
return it alt1lched (Q the ex=ted COMMONWEALTH 1ERMS AND CONDmONS,
FoDll t ),
previously
If the Contractor is responding to a Rcquest for Rcspoose (RFR), the COMMONWEALlH TERMS AND CONDmONS must be submitted
with tlm Rcspoose '" RFR or as specified in the RFR. Otherwise, llepartmenlS or eon_ must timely submit Ihc oompleted and
properly ",,=ted COMMONWEALlH 1ERMS AND CONDmONS (and the W-9 fOml if applicable) to the: Pay.. fUUI Pay_ Unit,
Qffu;e of th~ Comptrollu, 9th Floor, fhu A$ffbItm>n Pia«, Boston, MA 02108 in
to
the filing this fonn
the M¥ARS
Vendor File, C<JIltractorn "'" required '" execute and file this tbrm
only once.
\
i
Page 2. 0[2.
orde< reooro
of
on
,;\,,'
Addendum #1 to the Contract, January 30, 2006
Between
Massachusetts Department of Correction
and
Global Tel Link
Section 1: This contract will consist of the Request for Response (RFR), DOC Fite No.
lOOO-Phone2006, dated July 11, 2005, Responses to Bidder Inquiries and RFR
Amendments, dated August 26, 2005, Global Tel Link (GTL) Response to the RFR (in its
entirety), dated September 14, 2005, including all attachments, GTL Pricing-Rates &
Commissions,. dated September 14, 2005, GTL Response to Clarification Letter, dated
November 2,2005 and this addendum (Addendum #1), dated January 30,2006.
Fonn
Request for Taxpayer
W-9
Identification Number and Certification
r
..... ...,2004
';uwltio;~lAf.$fomI)
o
0.
j!>.
Tel*L1IJk
2609 Cameron St.
AL 36607
".. ,.,,:~l) 375-8041
EnIof yoorllN in file _ " " , _ box. Fe< indMduaIs. fils Is your_
_2.If,.,. ..
_1f""_Is
PI.""'.
~mmber(SSN).
II:
l
SOCial 8'I>CtlriIy number
et.fur.~alien.-aofe
ODD-DO-DODO
ordmepded entity. see the Part. inlsb'1JctiO;ft on
For_-'iI"yoor~Uo<_'_
OR
Employer ldeuu!twti<m """"""
do not hove • - . ..... """" to 11"'" TIN on_22
frx(}Uidaline$cn _ more /han ooe ....... """
_ 10_.
(ElN).
""ctwtcn_
Under ~ dpeljury. I <Al<ti!Y1I1a!:
•. TlIen _ _ .... fIlS
RlY""""",,-,,,,i<le,,tille.llon _Cod .... VOliing fora _ 1 0 be _
_me_'_
_s
I._
to ....
_011_ . .-.
2- I .... ooI$t1bjGctto~~ ile<:ause: (a) I am """"1Iltfmm-.pwMlmoldin9. or(l» ,......, not-''- byl11e , _
RawnueSeMoos (lRSJIfIat. am$tlbjGctto ~\friIMQIding aso _ d o _ t o
«Ce] !he IRS baa
""~$tIbjGctIo~~_
3. lamanU.S._fondullinganU.S. _ _>4. 1... """"""'Y.~OI_'s_~(dIod<_~ NoLVes _ _ Ifyes._aOJilYOffha_fmm
file SIo1B BNcs C""."i••iooclnclMdualinlOnnalion. incIudOlg -....sri be poItoftl1e publiclUalRlandllCOllSSi>la _ _ of
,.-.
~_
.
10 011_
you ............ ""'_ Z
boca...,· hove fuiIod
2_""'*'""
_-'oo<ifiedbylhe1RS_,.,.are~~to
on
lax _
Fctrea!_
Dai>O..
....
not
September 8. 2005
Issued May
2004
COMMONWEALTH OF MASSACHUSETTS
CONTRACfOR AUTHORIZED SIGNATORY USTING
o
CONTRACTOR LEGAL NAME:
CONTRACTOR VENDOR/CUSTOMER CODE:
INSTRUCTIONS: Any Contractor (other than a sole-proprietor or an individual contractor) must provide a
listing of individuals who are authorized as legal representatives of ilie Contractor who can sign contracts and
oilier legally binding docnments related 10 the contract on ilie Contractor's bebalf. In addition 10 iliis listing, any
state department may require additional proof of au1horily 10 sign contracts on behalf of the Contractor, Of proof
of auilienticily of signature (a notarized signature that the Department can use 10 verifY that ilie signature and
date that appear on ilie Contract or other legal document was actually made by the Contractor's au1horized
signatory, nod not by a representative, designee 0.- oilier individual.)
'I
,.
NOTICE: AcceptanCi! ofany payment under II: Contract or Grant shall operoie as II: waiver ofany defense by
the Contractor challenging lhe aistence of a volId Contract due to an alkged lack of actual authority to
execute the document by the signatory.
For privacy purpose. DO NOT ATTACH any documentation containing personal information, such as bank
account numbers, social security numbers, driver's licenses, bome addresses, social securily cards or any other
personally identifiable infomtation that you do not want released.as part of a public record. The Commonwealili
reserves the right to publish the names and titles of authorized signatories of contractors.
TITLE
AUTIIORIZED SIGNATORY NAME
"ecrel.:ary
of T.=J
P,...,,,d npnt-
l'eresa Ridgeway
,onn
Craia
Brian Oliver
I>< .v~ce pres~dent
",!
~"'. \ "i ",i-,..~t-" em
J<
rnn
CEO
I certifY that I am the President, Chief Executive Officer, Chief Fiscal Officer, Corporate Clem or Legal Counsel
for the Contractor and as au authorized officer of the Contractor I certifY that the names of the individuals
identified on this listing are current as of the date of execution below aud that these individuals are authorized 10
sign contracts and other legally binding docmnents related to contracts wiili the Commonwealth of
Massachusetts on behalf of the Contraetor. I undeIStal,l!1 '!"'I agree that the Contractor has a duly to ensure that
this listing is immediately updated and communicated 10 any state department with which the Contrac1or does
business whenever the authorized signaturies above retire, are oilierwise terminated from the Contractor's
employ, have their responsibilities changed resulting in ilieir no longer being authorized 10 sign contracts with
_er n~vvsign'!<lfiesar<".ie!igt13.ted._
the CollU1l()u""ealth or wI>
Date: July 7,
Fax: 251-375-8041
2005
Email:
[Listing can not be accepted without all of Ibis information completed.]
A copy of this listing must be attached to the ''record copy" of a contract filed with the department
Issued May
2004
COMMONWEALTH OF MASSACHUSETTS
CONTRACfOR AUTHORIZED SIGNATORY LISTING
o
CONTRACfOR LEGAL NAME:
CONTRACfOR VENDOR/CUSTOMER CODE:
PROOF OF AUTHENTICATION OF SIGNATURE
•
This page is optiooal and is available for a department to authenticate contract signata...,..
It is recommended that Department. obtain authentication of slgnatare for the signatory
who submits the Contraetor Authorized Listiog.
This &etlan MUST be completed by tbe Contractor Authorized Signatory in p ....ence of notary.
Signal"'ys fulilega! name (print or type):
Title: Secretary & Vi
Teresa Ridgeway
resident of Legal and Administration
AUTHENTICATED BY NOTARY OR CORPORATE CLERK (pICK ONLY ONE) AS FOLLOWS:
~y~I.!.kLf.W9':&!Jl,M-W.,..c~&,:",,:::...--,=:-;;:=(NOTARY) as a notary public certifY that I witnessed
signatory above and r verified tho individual's identity on this date:
__~J~u~1~Y~L7______~,20 05
My commission expires on:
Octob
25 .. 2005
AFFIX NOTARY SEAL
1,;;;;;;;;;~;f.t~t;:;;;;;~~~~~~~~~~M~ RPORATE CIERK) comlYthe individnal's the
that I witnessed
e individual's identity and confirm
signature of e aforementioned slgnato
authority as an authorized signatory for
• date: .
_-,J,,-Ul.Ll.]¥y-'-7 ________~. 20 0 5
..AFFIX O)RPORAIE SEAL .
AFFIRMATIVE MARKET PROGRAM (AMP) FORM
"::r" .. ~,~. .,
ill;'
.>
In':
." ".<:: __
o
'-
,
-:"
.
~-"-"':'_-=-_¥"":,,:
,",
•
'<
."['
,'"
"
,:
__.___
"_~.:.._--.2. ___ ,._.,__ ~'
___'_~~ _ _ _
",r c';:::
'~
'_
2'~"
.,\~
~'::
~,,":1
PuIsuam to Executive Order 390, any OOIltrnct wi1b a potential tlnaoclat benefit of $50,000 or more requlr<s •
bldde< Ii> eempl«e applicable S<Ctions or lflis forot and include !he required attaclunents fur coosidemti... In !he
scoring of their submission fur any contractin:c opportunity with the Commonwealth ofMa'iS8Chuset1s.
Do~ ~de No.
PhoA)< :u;,o&,
1000 -
Is. Bidder SOMWBA Certified?
Bidders must slIbmlt one form for eacla MlWBE Business Relationship
The bidder's: business rebtiooship is with:
PleaseCh""'(On1yOneP"F"""):~_MBE _ _ _WBE _ _ _M/WBE_ _ MlWN.. Profit
SOMWBACatil1;atiunExpiutiono.to(CopyofSOMWBAccrtUicatemustbe.-hed):
Chock type of business relationship tbBt applies. Agencies may C(lnsid« requiring all or
as part of the .AMP Plan submtned by bidde%S.
S." 4rrnCH ED
some ofthe following oomponents
~ 1. Subroatract"verification of ~ oonunitmalts.
_ _ _ 2. C'nvwtb &. Deyclopmc:qt: plan fU' education. tmnmg" madDring. I"C'3OUiCC shariug. othef in.it:ia:tivcs..
_ _ _ 3. ~ verbd.O£wrinen expenditureQ)QlJDjtments
~ 4. PastPerfOfJIlance- past expenditures with certified MN/BEs tocprevious 2 years.
5. Additi<.mal CreativeInitiatives: descrip60Q needed:
o
I; Please complete this Section. if tile business relationship is SUiM=Ollltncf::
a...._
Expesdi.. 'J'S: y", I: S
8cadulutrk;
tf:tJf/f; ce
Year 2: $.v#~ DLJO<{ar 3~ 701:) 9
0
..;
Year4: $ ~l! ~Ot.r(# S; S
Not(;: All apCuditurc;s fOf S~ roquire II ~ ~cutbctwcc:n Bidder & MIWBE.
Description of commodities or services acquired ftom stJbcontnidor(attach additional pages as oecessary):
SrI!' I1rr4l.J(lft2
2. PfellSe complete this section it the business relation.shlp is Growth. .& Developmeoc
Please provide a namtive here that de$cribesyour approach. in building the ~ of the MlWBE. inch!diog detiverahtes
or measuntbte outcomes and anticipated dates ofcompletion which c:ao be validated during theQOQtract. (Attach additional
I"ll'" os """"""'Y): _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
~
3. Please ~omplete tbis SectioD lUhe basiness relationship is AnclUaO':
j
~
Total $
for aU yun with • verbal agrttDltat.
Description of «umnoditic:; or- services MlWUE will pnryide (~~ue _00 ad4itio~I~,~ ~):
n
4. Please complete this section for cOll8ideratioo. rclatiug: to Past b;rformaw (or speo.ding with
certified IIllll0rity- .or women-owo~d businesses):
$"~O""inYoor2.00~.
£..-d"".... ,.,. ........ ly"'" $f.50oo0 ioYW2.00!L;
IJc:scription 'Of dtcsc ~dil:taes for oomm~itks or scm:ces (ooutinuo on additional pages as necessary):
~..,.<&
rf'IJ CKt:iJ.
I
S. Please complete tbis section for coasideration relating to any Additjonallnceutives:
Please provide a descriput)~ of any aeativ~ approaches to~eriitg with cmified businesses{COlltinue on additional pagcs as ne«ssary): _ _ _ _-'-_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
ticy Wlda- lhe pains and penalty of perjury that the iDf'Ofl11lltioo above is ~ to the best 'Of
Teresa Ridgeway
(Print Na • .e)
Vice President of Legal & Administration
(T"")
Global Tel*Link Corporation
(BasiD<:SS Name)
September 8, 2005
o
(Dat<)
SOMWBA Certification Expiration:
GTL has provided the required Affirmative Market Program Plan for the MBE proposed for
this contract. GTL has included its SOMBWA certified companies on-line application
acceptance for certification dated 911105, The certification was applied for within two
weeks of the RFR due date, as recommended in section 2.2· of this RFR, however the
certification letter has not been received.
Section 1_
Publicall will provide installation, maintenance and on--going support toGTL on this
contract, Publicall will be responsible for providing the necessary manpower needed to
. adequately maintain an of the inmate systems. PubliCan is trained on several inmate
platforms and will receive additional, training on the GTL platform. publican will provide
all site administrator functions.
Section 4,
()
Expenditures for the past 2 years: $ 850,000 in Year 2004; $ 400,000 in Year 2003.
Publica II is the MBE on the Contract for the State of Indiana DOC in 2004, Publicall
established an office in Indiana and installed and maintained all of the inmate sets
covering 32 facilities throughout the state. publican also installed and maintains over
600 pay phones across the state in Government buildings, Motor Vel]icle Departments
and at Campgrounds. Publicall also provide 10 SA's, 4 technicians and 1 State Wide
•
.'4h, ..~,f·L\
Manager that cover the state of Indiana, ,.,
.
In 2003 Publica II was the MBE for the City of Philadelphia inmate and pay phone
contract. Publica II installed and maintains over 600 pay phones and enclosures
throughout the Philadelphia Airport_ Publicall also maintains all of the inmate phones
throughout the city of Philadelphia, Publicall maintains an office at the Philadelphia
Airport and an office two blocks from the prison, Publica II has 6 employees in
Philadelphia dedicated to providing service and maintenance.
l· "
Raenita Pearson
From:
()~~t
Subject:
WSomwba@State.MA.US
Thursday, September 01, 2005 5:37 PM
aftomwba Registration
6:
Thank you Ricardo Cumberbatch for 'registering ,with the SOMWBA office online.
We look forward to working with you through the certification process.
We invite you to sign up for a workshop or take the online workshop. This will help you
understand the certification process.
You can login at http://www.somwba.state.ma.us/Registration/login.aspx.
1.
AFFIRMATIVE ACTION PLAN FORM
(R.,quired/or procuremenls 0/$50,000 or more - employers only)
Bidder:,_ _-"G±lo"-"ba"l",--"T"e",l"'*.JL",i",n",k,--"C",o",rp"",o..
ra""-ti,,,o,,,n"'-_ _ _ _ _ _ _ _ _ _ _ __
Inmate Cal) lug Systew
RFR Namerritle:
Secl1re
RFR Number: #
lOOO-Phone-2006
& Bel
ated Senri ces
Pursuant to Executive Orders 227 and 246, any contract with • potential fmandal benefit of
$50,000 dollars or more requires a bidder to submit an Affinnative Action Plan. The format for Affinnative
Action Plans shall be determined in accordance with the Executive Orders and the procuring department's
secretariat, if the secretariat specifies a format. If a (ormat has not been specified by the departm.ent's
secretariat, bidden will be required to complete either A or B below:
A. BIDDER MUST ATTACH A COPY OF AFFIRMATIVE ACTION PLAN TO RFR
RESPONSE.
OR
B. BIDDER MUST COMPLETE THE FOLLOWING CERTIFICA1l0N OF AFFIRMATIVE
ACTION P L A N . " " •. ,,""i,.
C)
IN WITNESS WHEREOF, !be bidder certifies wtder Ihe pains and penalties of perjury, Iilat as
an employer, it is committed to non-<lisaimination in employment and if selected to execute
contracts with the Conunonwealth of Massachusetts shall also be committed to procure
commodities, services and supplies from certified minority and women-owned business
enterprises, businesses owned by individuals with disabilities and businesses owned and controlled
by socially or econotniCl!lly disadvantaged individuals, bolh in the performance of contracts with
Ihe Commonwealth of Massachusetts and in the performance of its business generally, as certified
by the eXe<:ution of !his certification by an anlhorized signatoty of the bidder as of the last date
indicated below.
()
NORTHERN IRELAND NOTICE AND CERTIFICATION
State agencies, state authorities, the House of Representatives or the state Serum: may ndi procure
goods or services from any person employing ten or more employees in an office or other fucility located
in Northern Ireland who fails to complete the certification below as required by M.G.L. c.7 section 22C:
--X.The bidder does not employ ten or more employees in an office or other facilll}l in Northern
Ireland.
_ _The bidder employs ten or more employees in an office or other facility located in Northern
Ireland and certifies that:
1) the bidder does not discriminate in employment, compensation, or the terms, conditions and
privileges of employment on account of religious or political belief; and
2) the bidder promotes religious tolerance within the work place, and the eradication of any
manifestations of religious and other illegal discrimination; and
3) the bidder is not engaged in the mannfilcture, distribution or sale of firearms, nnutitions, including
rubber or plastic bullets, tear gas, armored vehicle~ or militaty aircraft for use or deployment in any
activity in Northern Ireland.
"~<ok ,<
.
ok
Signed under the pains and penalties of perjury on this
A-:_ day O"-""'1F-
Global Tel*Link C
BidderNam
Teresa Ridgeway
Print-Name of Authorized Representative of Bidder
Vice President of Legal and Administration
Print Title of Authorized Representative of Bidder
)
UpdaWd 1!15/98
1"\<'
o
CERTIFICATE OF COMPLIANCE WITH STATE TAX LAWS AND
WITH UNEMPLOYMENT COMPENSATION CONTRIBUTION
REQUIREMENTS
Pursuant to M.G.L., Ch. 62C, s. 49Aand M.G.L., Ch. 151A, s. 19A,
I,
authorized
Teresa Ridgeway
Global
Tel*L~nk
Corporation
for
whose principal place of business is at
2609 Cameron St. Mobile. AL 36607
under penalties of peIjury that
signatory
do hereby certify
C) ob.l Tel* Liak C9rp9raHen--
has filed all
state lax returns and paid aI1laxes as required by law and has complied with all state laws
pertaining to contributions to the unemployment compensation fund and to payments in
lieu of contributions.
The Business Organization Social Security Number or Federal Identification Number is
631071001
Signed under the penalties of peIjury the
20 -.!lL.
8th
dayof~S~e~p~t~em~b~e~r____
s-~-fJT='C
Name and Title:
Teresa Ridgeway
~11"
.
Certificate of Compliance with State Tax Laws DOC Rev. 04/02
VP of Legal & Administration
REQUEST FOR RESPONSE
Secure Inmate Calling System & Related Services
RFRIt lOO(j..Phone2006
[)
NON-DISCLOSURE AGREEMENT
NAME OF SOLICITArION: Secure Inmate Calling System & Related Services
In consideration of tbe disclosure of security sensidve information, tbe undersigned
prospecdve bidder hereby acknowledges and agrees as follows:
1.
This solicitation contains secUrlty-sensidve informatioll which, pursuant to
MGL c.4, § 7, cis. 26(n), is exempt from public disclosure under the
Commonwealth's public records law and must, for public safety purposes, be
safeguarded against widespread public disclosure; and
2.
Qualified prospective bidders may require access to security sensme
information in order to prepare and submit a response to said solicitation
3.
The undersigned prospecdve bidder bas requested access to or copies of the
following secnrity sensidve information:
Bid Number; DOC Fjle NO lOOO phone 2006
o
Bid Name: Secure Inmate Calling System & Related Services
4.
The undersigned prospeedve bidder states that access to or copies of ."id
security sensidve information is required for the following reasons:
TO provide a bid proposal for said RFP.
5.
The undersigned prospecdve bidder states that his business is qualified for
this procurement ulonow! (AltlIeh--lllisf -or similar jobs or otb:erproof of
qwdification);
DCAM certification
copy of webpage for business
..cK.. letterhead of' company
_ Other (specify) _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
_
6.
Access to the aforementioned security sensidve information shall be limited
for the sole purpose of preparing and snbmitting a bid proposal;
2
o
7.
The proposed bidder shall safeguard the aforementioned security sensitive
information while it is in it's possession;
8.
The proposed bidder shall not copy or disseminate the aforementioned
security sensitive information withom the express prior approval of the Department
of Correction Procurement Team Leader;
9.
After the completion of the procurement process and the execntion of a
contract, the proposed bidder shall destroy any and all copies of the aforementionfll
security sensitive information, and provide notification. to the Department of
Correction Procurement Team Leader;
10.
The proposed bidder shall immediately notUY the Department of Correction
Procurement Team Leader in the event that any aforementioned security sensitive
information is copied, disseminated or otherwise managed in aoy way inconsistent
with the terms ofthis Agreement; and
11.
Failure of the proposed bidder to romply with this terms and ronrutions of
this Agreement may resnlt in said proposed bidders disqualification from this
procurement andlor other procurements by the Department of Correction.
C)
Jul
Date
secretary & Vice Pres'
7
2005
nt of Legal and Administration
This form and the "Contractor Authorized Signatory Listing" form must be
submitted in order to receive specifications. ,:j
To receive specifications, signed and dated copies of this form and the "Contractor
Authorized Signatory Listing" form can be:
•
•
•
e-mailed to
faxed to 508-422-3383; or,
mailed-to Peter Ma"C"Chi; Department of Correction, 50 Maple Street - Suite
3, Milford, MA 01757.
Procnrement Team Leader, Peter V. Macchi, will anthorize the release of the
specifications.
Specification. will be e-mailed only to qualified bidders at a valid company domain
e-mail address, i.e., free e-mail acconnts are not considered valid for receipt of these
specifications.
)
The Commonwealth of
Massach usetts
Department of
Correction
Request for Responses
for an
Secure Inmate Calling System
& Related Services
DOC File No. lOOO-Phone2006
,,'.'
1\
July 11,2005
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
1
July 11,
Section 1
Description of Procurement
The Massachusetts Department of Correction (DOC) requests qualified Bidders to submit
proposals for furnishing, installing and maintaining a Secure Inmate Calling System (ICS) for use
in its correctional institutions. The DOC has special security requirements and has a prime
objective of controlling inmate telephone usage and limiting the use of the telephone system for
fraudulent activity
The Massachusetts Department of Correction (DOC) is responsible for managing the operation of
18 correctional institutions located within the Commonwealth. These institutions vary in level of
security and house approximately 10,500 inmates.
Inmates are defined as all persons, male and female, adult and minor, residing in facilities or
admitted or committed to the care and custody of the Department of Correction. This term
encompasses all sentenced prisoners including, but not limited to, civil commitments, federal
detainees and any other individual under the jurisdiction of the Massachusetts DOC.
This RFR addresses the needs of the DOC in regards to the Secure Inmate Calling System and
Related Services. It is the intention of the DOC to have the Secure Inmate Calling System and
Related Services provide the following:
•
•
•
•
•
•
•
•
•
•
•
•
Inmate Telephone Instruments (All Facilities)
Coin Operated Pay Telephones for Public Areas within Facilities
All Station Cabling for Inmate Telephone Instruments & Pay Telephones
Site/Location Processor (Each Facility)
Centralized Bidder Maintained Data Base
Digital Call Recording Functionality or System
Bidder Provided Site Administrators (Each Facility)
Local Exchange Service (Collect arld Debit)
Intra and Inter-LATA Toll Service (Collect and Debit)
System Training (DOC Site Administrators)
System Training (DOC Investigators)
Remote Password Protected Access to System (Milford HQ)
The DOC intends to have DOC personnel, located at each DOC facility, monitor and control all
inmate calling. These DOC personnel must have the ability to access the rcs' data base at any
time locally within the facility via a secure, password protected method. The rcs proposed for
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2
July 11,
2005
each location of the DOC will be used for rcs system administration, inmate call recording and
for reporting capabilities of the inmate call records.
The rcs installed in each DOC facility must allow for
Remote access must allow DOC investigative personnel to perform all
functions available to the on-site DOC user.
The Bidder is required to provide a centralized data base for the storage of inmate call records
and inmate call recordings from all DOC facilities This centralized data base must allow
authorized DOC personnel to access call data, pertaining to an inmate, regardless of which DOC
facility is presently housing the inmate.
The Bidder must also provide off-site storage of each rcs's programming to ensure business
continuity and system replacement while retaining the unique programming of each DOC facility
including all inmate PIN and call restriction information.
DOC personnel at each DOC facility must have the ability to change or modify any privileges or
restrictions pertaining to inmates at their institution. DOC personnel must have the ability to
enter, modify or view the rcs data base for inmates located at their facility
Currently the DOC is under contract with Verizon for its present Secure Inmate Calling System.
Verizon, serving as the Prime Contractor, provides all local exchange service, intra and interLATA collect call services, all inmate telephone hardware, site/location processors, a centralized
database of all locations, as well as all call recording devices.
All inmate calls are currently placed as collect call only and identified to the recipient as a call
from an inmate at a Massachusetts Correctional Institute (MCr). Inmates are presently required
to use PINs to place these collect calls. All calls are recorded by the DOC with the exception of
telephone calls to attorneys, designated and pre-approved ordained clergyman, and pre-approved
and licensed psychotherapists, physicians, social workers and/or mental health and human service
professionals.
It is the DOC's intention via this RFR, to have a Bidder also provide coin-operated, public
telephones in DOC institutions, as required. These telephones will be located in areas such as
public lobbies, visiting areas and pre-release facilities.
The DOC requires that the Bidder agree to provide the foIIowing compensation to DOC:
•
a commission based on a percent factor of all revenue received from calls placed via
the Secure Inmate Calling System operating in collect only mode;
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Dellartment of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
•
3
July ll,
a commission based on a percent factor of all revenue received from calls placed via
the Secure Inmate Calling System operating in pre-paid debit based mode;
All commission percentages must be stated in the Cost Tables (Attachment D). Payments to the
DOC and the Commonwealth of Massachusetts must he paid monthly.
There shall be no cost to the DOC for the installation or maintenance of the rcs at each DOC
facility. The Bidder is responsible for replacement of the rcs in its entirety or its individual
components regardless of cause including, but not limited to, normal wear/use, inmate abuse,
natural disaster, or inmate unrest. This system or component replacement will be performed at no
cost to the DOC and will occur immediately upon notification to the Contractor of the system
problem by the DOC facility.
The current contract with Verizon will expire in March, 2006. The selected Contractor will be
responsible for implementing the proposed rcs in all DOC facilities to coincide with this contract
expiration date. The Bidder must address all aspects of Section 5.7 regarding the transition to and
the installation of the proposed ICS.
SECURITY SENSITIVE INFORMATION
This solicitation (and RFR document) contains security-sensitive information which, pursuant to
MGL cA, § 7, cis. 26(n), is generally exempt from public disclosure under the Commonwealth's
public records laws and must, for public safety purposes, be safeguarded from widespread public
disclosure.
This security-sensitive infonnation is in the form of blueprints, plans, policies, procedures,
schematic drawings, which relate to internal layont and structural elements, security measures,
emergency preparedness, threat or vulnerability assessments, and!or any other records relating to
the secnrity or safety of persons or buildings, structures, facilities, utilities, transportation,
information technology or other infrastructure located within the Commonwealth.
Qualified prospective Bidders that are interested in accessing this information for the purposes of
preparing a bid response must, before being allowed to access the information, sign a
confidentiality agreement, thereby agreeing to:
l. a restriction on the use of these sensitive records for any other purpose than as authorized
and for the purpose of putting together a bid proposal; and
2. safeguard the information while it is in their possession.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Numher 1000-Phone2006
2005
4
July 11,
RFR GENERAL INFORMATION
The following information is provided for the Bidder's information only. All contact with the
Massachusetts DOC regarding tills RFR document must be conducted according to the
requirements outlined in Section 2.0 of this RFR.
Comm-PASS Site Address:
www.comm-pass.com
Purchasiug Department:
Address:
Department of Correction
50 Maple Street, Suite 3
Milford, MA 01757
Contact Person:
Peter Macchi
Telephone #:
Fax #:
508-422-3333
508-422-3383
E-Mail or Internet Address:
peter.macchi@state.ma.us
Procurement Category:
Equipment, Software and Services Telecommunications SystemsStandard, Single-Purpose
RFR File Name/Title:
RFR File Number:
Secure Inmate Calling System & Related Services
1000-Phone2006
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
5
July ll,
2005
Section 2
RFR General Information
2.1
The terms of 801 CMR 21.00: Procurement of Commodities and Services are
incorporated by reference into this RFR. Words used in this RFR shall have the meanings
defined in 801 CMR 21. 00. Additional definitions may also be identified in this RFR.
Unless otherwise specified in this RFR, all communications, responses, and documentation
must be in English, all measurements must be provided in feet, inches, and pounds and all
cost proposals or figures in U.S. currency. All responses must be submitted in accordance
with the specific terms of this RFR. No electronic only responses may be submitted in
response to this RFR. (See Section 2.24)
2.2
Affirmative Market Program AMP. Massachusetts Executive Order 390 established a
policy to promote the award of state contracts in a manner that develops and strengthens
Minority and Women Business Enterprises (MIWBEs) and resulted in the Affirmative
Market Program in Public Contracting. As a result, MlWBEs are strongly encouraged to
submit responses to this RFR, either as Prime Bidders, subcontractors, joint venture
partners or other type of business partnerships.
Non-certified Bidders are strongly encouraged to develop creative initiatives to help foster
new business relationships with WWBEs within the primary industries affected by this
RFR. In order to satisfY the compliance of this section and encourage Bidder's
pal1icipation of AMP objectives, the Affirmative Market Program Plan for large
procurements greater than $50,000 must be evaluated at 10% or more of the total
evaluation. Once an AMP Plan is submitted, negotiated and approved, the DOC will then
monitor the contractor's pelformance, "and use actual expenditures with SOMWBA
certified contractors to fulfill their own AMP expenditure benchmarks. MlWBE
participation must be incorporated into and monitored for· all types of procurements
regardless of size, however, submission of an AMP Plan is mandated only for large
procurements over $50,000.
The DOC requires some or all of the following components as part of the Affirmative
Market Program Plan submitted by Bidders: Sub-contracting with certified WWBE firms,
Growth and Development activities to increase MlWBE capacity, Ancillary use of
certified WWBE firms, Past Performance or information of past expenditures with
certified MlWBEs. The DOC encourages Bidders to commit to at least one certified MBE
and WBE in the submission of AMP plans.
Commonwealth of Massachusetts
50 MapJe Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calliug System & Related Services
DOC File Number lOOO-Phone2006
2005
6
July 11,
A Minority Business Enterprise (MBE), Woman Business Enterprise (WBE), M/NonProfit, or W/Non-Profit, is defined as such by SOMWBA. All certified businesses are
required to submit an up to date copy of their State Office of Minority and Women
Business Assistance (SOMWBA) certification letter. The purpose for this certification is
to participate in the Commonwealth's Affirmative Market Program for public contracting.
Minority- and Women-Owned firms that are not currently certified but would like to be
considered as an MlWBE for the purpose of this RFR should submit their application at
least two weeks prior to the RFR closing date. For further information on SOMWBA
certification, contact their office at 1-617 -727-8692 or via the Internet at
mass.gov/somwba.
Affirmative Market Program Subcontracting Policies: Prior approval of the DOC is
required for any subcontracted service of the contract resulting from this procurement.
The DOC defines required deliverables as including, but not limited to, documentation
necessary to verify subcontractor commitments and expenditures with Minority- or
Women-Owned Business Enterprises (MIWBEs) for the purpose of monitoring and
enforcing compliance of subcontracting commitments made in a Bidder's Affirmative
Market Program (AMP) Plan. Contractors are responsible for the satisfactory
performance and adequate oversight of its subcontractors. Subcontractors are required to
meet the same state and federal flllancialand program reporting requirements and are held
to the same reimbursable cost standards as contractors.
2.3
Best Value Selection and Negot.iation. The DOC may select the response(s) which
demonstrates the best value overall, including proposed alternatives, that will achieve the
procurement goals of the DOC. The PMT and a selected Bidder, or a contractor, may
negotiate a change in any element of contract performance or cost identified in the original
RFR or the selected Bidder's or contractor's response which results in lower costs or a
more cost effective or better value than was presented in the selected Bidder's or
contractor's original response.
2.4
Bidder Communication. Bidders are prohibited from communicating directly with any
employee of Massachusetts DOC except as specified in this RFR, and no other individual
Commonwealth employee or representative is authorized to provide any information or
respond to any question or inquiry concerning this RFR. Bidders may contact the contact
person for this RFR in the event this RFR is incomplete or the Bidder is having trouble
obtaining any required attachments electronically through the Comm-P ASS website at
www.comm-pass.com.
2.5
Comm-PASS. Due to the security sensitive nature of this procurement, this RFR
document is not being distributed electronically using the Comm-PASS system. However,
the Comm-PASS system is used for the distribution of all RFR required forms that are
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
7
July 11,
referenced in Attachment A of this RFR document, other standard attachments, the
response to Bidder written inquiries as well as to communicate timely information
regarding this procurement including any possible changes in the procurement calendar.
Bidders are solely responsible for obtaining and completing the required forms that are
identified in this RFR and for checking Comm-P ASS for any addenda or modifications
that are subsequently made to this RFR or attachments.
The Commonwealth and its subdivisions accept no liability and will provide no
accommodation to Bidders who fail to check Comm-PASS for RFR amendments and
other pertinent information and submit inadequate or incorrect responses.
Bidders are advised to check the "last change" field on the summary page of RFRs for
which they intend to submit a response to ensure that they have the most recent RFR files
Bidders may not alter (manually or electronically) the RFR language or any RFR
component files. Modifications to tbe body of the RFR, specifications, terms and
conditions, or which change the intent of this RFR are prohibited and may disqualiry a
response.
2.6
Access to Security Sensitive Information: This solicitation contains security-sensitive
information which, pursuant to MGL c.4, § 7, cis. 26(n), is generally exempt from public
disclosure under the Commonwealth's public records laws and must, for public safety
purposes, be safeguarded from widespread public disclosure. This security-sensitive
information is in the form of blueprints, plans, policies, procedures, schematic drawings,
which relate to internal layout and structural elements, security measures, emergency
preparedness, threat or vulnerability assessments, and/or any other records relating to the
security or safety of persons or buildings, structures, facilities, utilities, transportation,
information technology or other infrastructure located within the Commonwealth.
Qualified prospective Bidders that are interested in accessing this information for the
purposes of preparing a bid response must, before being allowed to access the
information, sign a confidentiality agreement, thereby agreeing to:
l. a restriction on the use of these sensitive records for any other purpose than as
authorized and for the purpose of putting together a bid proposal; and
2. safeguard the information while it is in their possession.
2.7
Reasonable Accommodation. Bidders with disabilities or hardships that seek reasonable
accommodation, which may include the receipt of RFR information in an alternative
Commonwealth of Massachusetts
50 MallIe Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
July II,
2005
format, must communicate such requests in wfiting to the contact person. Requests for
accommodation will be addressed on a case-by-case basis. A Bidder requesting
accommodation must submit a written statement which describes the Bidder's disability
and the requested accommodation to the contact person for the RFR. The PMT reserves
the right to reject unreasonable requests.
2.8
Public Records: All Responses and infonnation submitted in response to this RFR are
subject to the Massachusetts Freedom ofInfonnation Law, M.G.L., Chapter 66, Section
10, and to Chapter 4, Section 7, Subsection 26, regarding public access to such
documents. Any statements reserving any confidentiality or privacy rights in submitted
Bidder Responses or otherwise inconsistent with these statutes shall be void and
disregarded.
2.9
Guarantee of Purchase: The Commonwealth makes no guarantee that any commodities
or services will be purchased from any Contract resulting from this RFR. Any estimates
or past procurement volumes referenced in this RFR are included only for the convenience
of Bidders, and are not to be relied upon as any indication of future purchase levels.
2.10
Costs. Costs which are not specifically identified in the Bidder's response, and accepted
by the DOC as part of a contract, will not be compensated under any contract awarded
pursuant to this RFR.
The DOC will not be responsible for any costs or expenses incurred by Bidders responding
to this RFR.
2.11
Information Technology. All IT systems and applications developed by, or for Executive
Department agencies or operating within the Massachusetts Access to Government
Network (MAGNet), must conform with the Enterprise Information Technology Policies,
Standards and Procedures promulgated by the Commonwealth's CIa. Non-conforming
IT systems cannot be deployed unless the purchasing agency and their contractor have
jointly applied for and received in writing from the Commonwealth's CIa or his designee,
notice that a specified deviation will be permitted. The Enterprise Information Technology
PQljQi.~~.,.Sll\!tcl'm.!~..-'\l1(.Ll.'[o_<;.~cl.\!r§l1, with the exception of the Commonwealth's Public
Access Architecture, is available at mass.gov/itd. The Commonwealth's Public Access
Architecture is available in hard copy from the purchasing agency. Purchasing agencies
may also obtain a current copy of the Public Access Architecture, on behalf of their
contractor, by contacting the Information Technology Division (lTD) Customer
Coordination Group (CCG: 617-626-4600).
Please Note: Given the pace of information technology innovation, purchasing agencies
and their contractors are encouraged to contact the Information Technology Division
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number IOOO-Phone2006
2005
9
July ll,
(ITD) Customer Coordination Group (CCG: 617-626-4600) to signal a system or
application design and development initiative, Such advance notice helps to ensure
conformance with the relevant Enterprise Technology Policies, Standards and Procedures,
Contractor delivery of IT systems and applications that fail to conform to the
Commonwealth's Enterprise Information Technology Policies, Standards and Procedures,
absent the Commonwealth CIO's grant of written permission for a deviation, shall
constitute breach of any contract entered as a result of this Request for Response and any
subsequent Request for Quotes, The Commonwealth may choose to require the
contractor, at his own cost, to re-engineer the non-conforming system for the purpose of
bringing it into compliance with Commonwealth Enterprise Information Technology
Policies, Standards and Procedures,
2.12
Pursuant to Section 11. Indemnification of the Commonwealth Terms and Conditions, the
term "other damages" shall include, but shall not be limited to, the reasonable costs the
Commonwealth incurs to repair, return, replace or seek cover (purchase of comparable
substitute commodities and services) under a contract. "Other damages" shall not include
damages to the Commonwealth as a result of third party claims, provided, however, that
the foregoing in no way limits the Commonwealth's right of recovery for personal injury
or propelty damages or patent and copyright infringement under Section II nor the
Commonwealth's ability to join the contractor as a third party defendant. Further, the
term "other damages" shall not include, and iu no event shall the Contractor be liable for,
damages for the Commonwealth's use of contractor provided products or services, loss of
Commonwealth records, or data (or other intangible property), loss of use of equipment,
lost revenue, lost savings or lost profits of the Commonwealth, In no event shall "other
damages" exceed the greater of$IOO,OOO, or two times the value of the product or service
(as defIned in the contract scope of work) that is the subject of the claim, Section I I sets
forth the contractor's entire liability under a contract. Nothing in this section shall limit
the Commonwealth's ability to negotiate higher limitations of liability in a particular
contract, provided tbat any such limitation must specifically reference Section 11 of the
Commonwealth Terms and Conditions,
2.13
Northern Ireland Notice and Certification. All Bidders must complete the Northern
Ireland Notice and Certification form to satisfy M, G,L. c,7 section 22C, which states that
no state agency may procure commodities or services from any Bidder employing ten (10)
or more employees in an office or other facility located in Northern Ireland unless the
Bidder certifies through the notice and certification form that if it employs ten or more
employees in Northern Ireland, a) the Bidder does not discriminate in employment,
compensation or the terms, conditions and privileges of employment on account of
religious or political belief, b) the Bidder promotes religious tolerance within the
workplace and the eradication of any manifestations of religious and other illegal
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RF'R for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
10
July ll,
2005
discrimination and, c) the Bidder is not engaged in the manufacture, distribution or sale of
firearms, munitions, including rubber or plastic bullets, tear gas, armored vehicles or
military aircraft for use or deployment in any activity in Northern Ireland.
2.14
Pricing: Federal Government Services Administration (GSA) or Veteran'sAdministration
Supply. The Commonwealth reserves the right to request from the successful Bidder(s)
initial pricing schedules and periodic updates available under their GSA or other federal
pricing contracts.
In the absence of proprietary information heing part of such contracts, compliance for
submission of requested pricing information is expected within 30 days of any request. If
the contractor receives a GSA or Veteran's Administration Supply contract at any time
during tbis contract period, it must notifY the Commonwealth contract manager.
2.15
Brand Name or Eqnal: Unless otherwise clearly stated in this RFR, any reference to a
particular trademark, trade name, patent, design, type, specification, producer, or supplier
is not intended to restrict this RFR to any manufacturer or proprietor or to constitute an
endorsement of any good or service, and the Procurement Management Team may
consider clearly identified offers of substantially equivalent goods and services submitted
in response to such reference.
2,16
Emergency Standby Commodities and/of Services: Due to a declaration of a state of
emergency where the safety and well-being of the Commonwealth citizens are at risk,' the
Commonwealth of Massachusetts may request specifiC commodities and/or services from
its Contractors. Contractors may be called upon to supply and/or deliver to the
Commonwealth on a priority basis such commodities and/or services currently under
contract.
Such accommodations may be requested from a Contractor during an actual emergency.
To accommodate such requests, Contractors may be requested and must make every
effort to service these requests from regular sources of supply at the rates set forth in any
standard contract resulting from this RFR:
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Pbone2006
2005
2.17
11
July ll,
Subcontracting PolicieslPrime Bidder. The DOC requires a single point of contact for
any contract resulting from this RFR. SUDcontractors may be used but the Prime
Contractor must accept full responsibility for any subcontractor's performance ..
The Bidder, as Prime Contractor, will serve as the single-point-of-contact for the DOC
during the course of this contract and shall be responsible for meeting all of the terms of
any contract resulting from this RFR.
The Bidder must provide a list of all subcontractors, as description of each subcontractor's
responsibilities and signed letters of agreement between the Bidder, as Prime Contractor,
and its subcontractors identifYing their responsibilities and their relationship to the Prime
Contractor.
2.18
Single ProcnrementlMnltiple Department Use of Contract: The DOC reserves the
right to include an option for other correctional departments to purchase services or
commodities under the same terms of the contract. Should correctional departments
exercise this option, Bidders will be required to specifY their ability to extend services to
other correctional departments and the rates to be used. Other correctional departments
may execute separate contracts with awarded Bidders.
2.19
Anticipated Expenditnres, Funding or Compensation: This initial contract will result
in a commission fee being paid to the Commonwealth of Massachusetts. At no time shall
this contract result in a fee being paid by the DOC or the Commonwealth of
Massachusetts to the awarded Bidder. .
No Federal Funds will be used to fund any part of this contract.
This Request for Response (RFR) is being procured in compliance with the World Trade
Organization (WTO) for procurements in which the value over the entire duration of the
procurement may exceed $477,000.
2.20
Expected Duration of Contract
Initial Duration:
Renewal Options:
Anticipated Start Date:
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Four (4) Years
Three (3) Options up to One (l) Year Each
March 3,2006
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Pbone2006
12
July 11,
2005
2.21
Procuremeut Calendar
f-
Date
-
. . . . ·.·.ii
......< t·····.·.·.i.·.··.·. · .· · .·.·.· . ·.· .· · · .·.· · . . . . . . .
Mon., July II, 2005
930 am EDT
Mon, Aug. 8, 2005
9:30 am EDT _.
I
RFR Document Available
Bidder's Conference at DOC HQ, Milford, MA
Fri., Aug. 19, 2005
3:00 pm EDT
Deadline for Bidder Written Inquiries
Fri., Aug 26, 2005
Answers to Written Inquiries Posted to Comnl-PASS
.-~
--
--
"---
Thur., Sept 14,2005
2:00 pm EDT
Bidder Responses to RFR Due to DOC
- .-
Sept -- Oct., 2005
DOC Evaluation of Responses
October, 2005
Bidder Finalist Presentations
--
November, 2005
Award Contract Pending Negotiations
November, 2005
Contract Negotiations
December, 2005
Contract Signed
---
2.22
Bidder's Conference: A pre-response Bidder's conference will be conducted by the DOC
and the Procurement Management Team (PMT). During the Bidders' conference, Bidders
may ask questions regarding any part or attachment of this RFR. Questions received will
be responded to orally to the extent possible at the conference by members of the PMT.
The PMT, however, may request that questions or inquiries be made in writing to the
PMT to ensure a proper and thorougb reply.
The Bidder should be advised that oral responses provided during the Bidders' conference
are not binding on the Commonwealth or the DOC. As only written responses from the
PMT will be binding on the Commonwealth or the DOC, the PMT encourages the Bidder
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
13
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Pboue2006
2005
July 11,
to submit written inquiries (by the required due date) in cases where a clear and binding
response may be required.
Bidders are responsible for any and all costs associated with attending the Bidders
Conference.
The Bidders' Conference will take place on the date and time listed in the Procurement
Calendar and on Comm-PASS at the following location:
Massachusetts Department of Correction
50 Maple Street
Milford, Massachusetts 01757
Bidders must be aware that the Mass DOC is located within the headquarters of the
Massachusetts National Guard. Bidders will be required to produce a photo identification
to National Guard personnel at the security gate of the facility prior to entering the
parking lot. Bidder personnel will also be required to surrender a photo identification to
the main desk for a visitors pass to the building. Upon leaving the building, Bidder
personnel must surrender the visitors pass and reacquire their photo identification. Failure
to comply with or any attempt to circumvent these security measures will result in nonadmittance to the N ationaJ Guard property and prosecution according to all applicable
laws.
Any change to this Bidders' Conference date and/or time will be published electronically
on the Comm-P ASS system (WWYI"£Q!ll.!ll.~PAs~,c.Q.m)
Although attendance at the Bidders' Conference is not mandatory, Bidders are strongly
encouraged to attend in order to gain a full understanding of the RFR document and the
ICS requirements of the DOC.
2.23
Written Inquiries
Bidders may submit Written Inquiries concerning any part or attachment of this RFR to
the Procurement Team Leader (PTL). Written Inquiries regarding issues outside of the
scope of this RFR will not be considered by the PMT. The deadline for the Submission of
Written Inquiries is listed in the Procurement Calendar as well as on Comm-PASS. Any
change to this deadline will be posted on the Comm-P ASS site.
All inquiries must be submitted, by the required date and time, to:
Mr. Peter V. Macchi
Commonwealth of Massachusetts
50 MapJe Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number IOOO-Pholle2006
2005
14
Jnly 11,
Director, Administration Services
peterjJ1acchi@state.ma.us
All written inquiries must be submitted via electronic mail (e-mail) only. No other manner
of submission will be accepted. Questions must be entered in the body of the e-mail rather
than in an attachment. The subject of the e-mail should include the words "1000Phone2006 Question." The Bidder is responsible for confirming receipt of its written
inquiries with the Procurement Team Leader (PTL).
The PMT will provide written responses to all written inquiries received by the required
due date. Responses will be available via the Comm-PASS system. Responses will not
identify the inquiry by Bidder. Only those responses to the Bidder's inquiries posted on
Comm-PASS will be binding on the DOC.
It is the responsibility of the Bidder to keep the e-mail address of its RFR contact
person/prospective contract manager current for monitoring its e-mail· inbox for
communications from the DOC PMT, including requests for clarification. The DOC PMT
and the Commonwealth assume no responsibility jf a Bidder's e-mail address is not current
or if technical problems, including those with the Bidder's computer, network or internet
service provider (ISP), causes e-mail communications sent to/from the Bidder and the
DOC PMT to be lost or spammed.
2,24
Instructions .For Submission of RFR Responses
Each RFR Response must be sealed, labeled, and submitted to the DOC at the following
address:
Department of Correction
50 Maple Street, Suite 3
Milford, MA 01757
Attention: RFR # 1000-Phone2006
2,24.1 Paper Submission: The Bidder must submit one (I) original Response to the RFR
marked "ORIGINAL" and nine (9) copies marked "COPY" on 8 \1," x 11" paper.
The PMT requests that the original RFR and copies be printed double-sided.
2.24.2 Electronic Submission: The: Bidder must submit one (I) copy of the RFR
Response on CD ROM. The Bidder must submit the RFR Response in Microsoft
Word® or Adobe Acrobat (pdf) format. All copies of the electronic submission
must be identical to information provided by the Bidder on the corresponding
paper submission. In the event of a discrepancy between the original paper
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
15
July II,
subnlission copy and the electronic subnlission, the original paper submission will
prevail. The Bidder is requested to label the CD with the following information:
Bidder Name; RFR# lOOO-Phone2006; Date
The Bidder's response to the RFR document must not include extraneous information not
directly pertaining to the requirements outlined in the RFR. The Bidder must not simply
include various company brochures, whitepapers, customer testimonials, case studies that
are not required under the RFR specifications nor having any effect on the evaluation of
the Bidder's response by the DOC.
2.25
Deadline fOI' Submission of Responses
Bidders must follow the requirements of Section 2.23 above in regards to submission of a
response to this RFR. All Responses to this RFR are due at the address listed in Section
2.23 above no later than the date and time listed in the Procurement Calendar and on
Comm-PASS
No responses to this Rl'R will be accepted after this published due date and time
regardless of the reason for the deliver delay.
Any changes to this due date will be published electronically on the Comm-P AS S system.
(:www.comm-pass.com)
Bidders must be aware that the Mass DOC is located within the headquarters of the
Massachusetts National Guard. Bidders will be required to produce a photo identification
to National Guard persollllel at the security gate of the facility prior to entering the
parking lot. Bidder persollllel will also be required to surrender a photo identification to
the main desk for a visitors pass to the building. Upon leaving the building, Bidder
persollllel must surrender the visitors pass and reacquire their photo identification. Failure
to comply with or any attempt to circumvent these security measures will result in nonadmittance to the National Guard property and prosecution according to all applicable
laws.
Please keep these security requirements in mind when considering the "hand delivery" of
your response to DOC HQ.
2.26
Response to RFR Specifications
2.26.1
The Bidder is required to follow the same sectional format of this RFR and
provide an individual response to each RFR specification in its Response. All
Responses must be presented using the same numbering sequence and order used
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number IOOO-Phone2006
16
July 11,
2005
in this RFR document or as otherwise specified by the PMT. A response to each
specification is required regardless if the specification is providing information
only or requiring information from the Bidder. The Bidder must not provide a
"blanket statement" stating compliance to an entire RFR section.
2.26.2
To each mandatory RFR specification, the Bidder must clearly state in the
affirmative that the Bidder will "comply" with, "agree" to or "understand" the
RFR mandatory requirement. The Commonwealth has defined a response of
"comply" or "agrees" or "understands" as one in which the Bidder accepts the
terms and conditions of the mandatory RFR specification.
2.26.3
To each desirable (optional) specification, the Bidder must clearly state in the
affirmative that the Bidder will "comply" with, "agree" to or "understand" the
RFR desirahle requirement. The Commonwealth has defined a response of
"comply" or "agrees" or "understands" as one in which the Bidder accepts the
terms and conditions of the desirable RFR specification. The Bidder is also
required to provide all necessary information requested in the particular desirable
specification demonstrating how it will meet this optional specification. Failure
to provide this necessary information may result in the award of no evaluation
points or a lesser amount of evaluation points to the Bidder's response.
2.26.4
To each mandatory or desirable RFR specification that requires that the Bidder
"list", "describe", "state". "provide" a subject matter, the Bidder must provide
the list, description, statement, etc. clearly in that section of its RFR response.
The Bidder must not simply reply with "Comply" or other similar response.
References, by the Bidder, to review attachments containing brochures; white
papers or other standard "boilerplate" material as a response to a particular RFR
speciflcation will not be accepted. The Bidder is, however, allowed to provide
such attachments in support of its response to the particular specification.
2.26.5
If a Bidder is unable to meet any of the specifications required in this RFR, the
Bidder's Response must include an alternative method for meeting such
specification by identifYing the specification, the proposed alternative, and
thoroughly describing how the alternative achieves substantially equivalent or
better performance than the performance required in the RFR specification.
The PMT will determine if a proposed alternative method of performance
achieves substantially equivalent or better performance. The determination of
the PMT on the Bidder's proposed alternative method will be final.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
2.26.6
2.27
17
July 11,
The goal of this RFR is to provide the best value of commodities and services for
the Commonwealth. Bidder's proposing alternatives which provide substantially
better or more cost effective performance than achievable under a stated RFR
specification or Bidders that propose discounts, uncharged commodities and
services or other benefits in addition to the RFR specifications may receive a
preference under this RFR as specified.
Required Forms
Bidders must complete, execute and return the following forms, which are found under the
"Forms & Terms" tab of this solicitation on the Comm-PASS system:
2.27.1
Standard Contract .Form
Failure to return a completed and executed Standard Contract Form may
disqualifY the Bidder's Response. The appropriate version of this fonn is found
under the "Forms & Terms" tab of this solicitation.
By executing this document, the Bidder certifies, under the pains and penalties of
perjury, that it has submitted a Response to this RFR that is the Bidder's Offer as
evidenced by the execution of its authorized signatory, and that the Bidder's
Response may be subject to negotiation by the DOC. Also, the terms of the
RFR, the Bidder's Response and any negotiated terms shall be deemed accepted
by the DOC and included as part of the Contract upon execution of this
document by the DOC Purchasing Agent arms designee.
Signature and date MUST be handwritten in blne ink, and the signature must be
that of one of the people authorized to execute contracts on behalf of the
Contractor on the Contractor Authorized Signatory Listing.
2.27.2
Commonwealth Terms and Conditions
Bidders must complete, execute and return a copy of the Commonwealth Terms
and Conditions form. If the Bidder has already executed and filed the
Commonwealth Terms and Conditions form pursuant to another RFR or
. Contract, please include a copy of the completed Commonwealth Terms and
Conditions Form in the Response. If the Bidder's name, address or Tax ID
Number have changed since the Commonwealth Terms and Conditions form was
executed, a new Commonwealth Terms and Conditions form is required. The
Commonwealth Terms and Conditions are hereby incorporated into any Contract
executed pursuant to this RFR.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
18
July 11,
This form must be unconditionally signed by one of the authorized signatories
(see Contractor Authorized Signatory Listing, below), and submitted without
alteration. If the provisions in this document are not accepted in their entirety
without modification, the entin;~ Proposal offered in response to this solicitation
may be deemed none responsive.
The company's correct legal name and legal address must appear on this form,
and must be identical to the legal name and legal address on the Verification of
Taxation Reporting Information (y.r9).
Note that the Commonwealth Terms and Conditions have been "clarified"
relative to liability; clarification language is included within this RFR, see
"Required Specifications for Statewide Infonnation Technology Contracts,"
under the "Forms & Terms" tab of this solicitation.
2.27.3
Request for Taxpayer Ideutification and Verification (Mass. Substitute W9
Form)
If a Bidder has already submitted a Request for Taxpayer Identification and
Verification (Mass. Substitute W9 Form) and has received a valid Massachusetts
Bidder Code, an original W-9 form is not required. A copy of the form as filed
may be included in place of an original. The information on this form will be
used to record the Bidder's legal address and where payments under a State
contract will be sent.
The company's correct legal name and legal address must appear on this form,
and must be identical to the legal name and legal address on the Commonwealth
Terms and Conditions.
Do not use the U.S Treasury's version of the W9 Form. Use the W9 form found
under the "Forms & Terms" tab of this RFR.
2.27.4
Contractor Authorized Signatory Listing
Bidders are advised to pay particular attention to the instructions below.
on this form could result in significant delays in proposal review.
Errors
Download the form and in the tahle entitled "Authorized Signatory Name" and
"Title," type the names and titles of those individuals authorized to execute
contracts and other legally binding documents on behalf of the Bidder. Bidders
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
19
July 11,
are advised to keep this list as small as possible, as Contractors will be required
to notity the DOC of any changes. If the person signing in the signature block
below will also serve as an "Authorized Signatory," that person's name should
be included in the typed table.
With regard to the next paragraph, which begins "I certity that I am the
President, Chief Executive Officer, Chief Fiscal Officer, Corporate Clerk or
Legal Counsel for the Contractor... ," if your organization does not have these
titles, cross them out and handwrite the appropriate title above the paragraph.
The signature and date sbould be handwritten in blue ink. Title, telephone, fax
and eMail should be typed or handwritten legibly.
The second page of the form states that the page is optional. However, for the
purpose of this procurement this page is REQUIRED, not optional. The person
signing this page must be the same person signing the Standard Contract Form,
the Commonwealth Terms and Conditions, and the RFR Checklist
Please note that in two places where the form says "in the presence of a notary,"
this should be interpreted to mean "in the presence of a notary or corporate
clerk/secretary." Either a notary or corporate clerk/secretary can authenticate
the form; only one is required.
Organizations whose corporate clerks/secretaries authenticate this form are not
reqnired to obtain a Corporate Seal to complete this document
2.27.5
Affirmative Action Plan
The Commonwealth requires that Bidders responding to this RFR include
EITHER an Affirmative Action Plan for non-discrimination in hiring and
employment with their Response OR a completed Affirmative Action Plan Form.
In completing this form, note that the "Bidder" is the name of the company
submitting a Response to this RFR, the "RFR Namerritle" is "Secure Inmate
Calling System RFR" and the "RFR Number" is I OOO-Phone2006
2.27.6
Affirmative Market Program Plan
This is NOT the same as the Affirmative Action Plan Form, or SOMEWA
certification of the Bidder's company. Please see the RFR Required
Specifications for a description of the Affirmative Market Program. Bidders do
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Iumate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
20
July 11,
not need to be SOMBWA-certified to participate. Note that copies of the
SOMBWA certifications for any company listed on the Affirmative Market
Program Plan must be included with your Proposal.
It is highly desirable that Bidders commit to subcontracting a specific dollar
amount, or a minimum percentage of dollars earned through 1000-Phone2006,
with a SOMBWA-certified company or company that has applied for SOMBWA
certification. Although this is only one of several options to meet the
requirements for participation in the Affirmative Market Program, it is the option
which is weighted most heavily in the evaluation criteria. Affirmative Market
Program participation accounts for 10% of the total points in the evaluation.
Please note that SOMBWA-certified Bidders will be evaluated on their
Affirmative Market Programs just as non-SOMBWA-certified Bidders are
evaluated. A SOMBWA-certified Bidder may not list itself as being an
Affirmative Market Program Partner to its own company.
2.27.7
Northern Ireland Notice and Certification
All Bidders must complete the Northern Ireland Notice And Certification Form
to satisfY M. G.L. c. 7 section 22C, which states that no State agency may
procure commodities or services from any Bidder employing ten (10) or more
employees in an office or other facility located in Northern Ireland unless the
Bidder certifies through the notice and certification form that if it employs ten or
more employees in Northern Ireland, a) the Bidder does not discriminate in
employment, compensation or the terms, conditions and privileges of
employment on account of religious or political belief, b) the Bidder promotes
religious tolerance within the workplace and the eradication of any
manifestations of religious and other illegal discrimination and, c) the Bidder is
not engaged in the manufacture, distribution or sale of firearms, munitions,
including rubber or plastic bullets, tear gas, armored vehicles or military aircraft
for use or deployment in any activity in Northern Ireland.
Note that Bidders must check one of the two spaces at the beginning of the form
to indicate whether they do, or do not, employ ten or more employees in
Northern Ireland.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
21
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phonc2006
2005
2.27.8
July 11,
Certification of Tax Compliance
All Bidders must certify compliance with all Federal and Commonwealth tax
laws, including M.G.L. Chapter 62C Paragraphs 49A. A Bidder may "self
certify" on the appropriate Response Form. Bidders based in Massachusetts or
deriving an income in Massachusetts are encouraged to apply for a Certificate of
Good Standing from the Massachusetts Department of Revenue.
DOR's Certificate Unit of the Taxpayer Service Division, which issues these
certificates, is located at:
Massachusetts Department of Revenue, Certificate Unit
PO Box 7066, Boston, MA 02204
Bidders can apply for a Certificate of Good Standing from DOR in one of 2
ways: I) apply online - visit DOR's "Certificate of Good Standing Website" or
see www.mass.gov/dor for instructions if the previous link is no longer valid 2)
complete a paper application (fax to DOR at 617- 887-6262). DOR will notify
the requestor if there are any remaining liabilities or tax requirements.
Certificates will be issued only if the organization is in full compliance. Since all
applications require extensive research, the Bidder should allow sufficient time to
process. For more information on the certificate contact the Certificate Unit at
(617) 887-6550.
2.28
Cooperation in Litigation: The Commonwealth, including the DOC or any other
division, agency or office, shall not be responsible for representing or defending, or for any
costs incurred by the Contractor or Contractor's personnel, agents or subcontractors, in
connection with any lawsuit or claim, including, but not limited to any claim brought
pursuant to the Massacbusetts Tort Claims Act, G.L. c. 258.
The Contractor agrees to make all reasonable efforts to cooperate with the DOC in tbe
defense of any litigation brought by any person not party to this Agreement, induding
suits that concern Services, the Program or this Contract.
2.29
Penalty Waivers: Upon timely written request by tbe Contractor, and upon good cause
shown by supporting documentation, the DOC, in its discretion, may waive the imposition
of a penalty outlined in this RFR document for substandard or non-performance. The
determination of the DOC with respect to any waiver request shall be final and not subject
to appeaL
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure lumate Calling System & Related Services
DOC File Numher lOOO-Phone2006
2005
2.30
22
July 11,
Performance Bond Reqnil'ement: Simultaneously with the execution of the contract, the
Contractor shall provide to the DOC a performance bond with a surety company qualified
to do business in Massachusetts and in a form satisfactory to the DOC to guarantee the
faithfiJI performance of the contract. The penal sum of such bond shall be in the amount of
$500,000.00. The bond shall remain in effect for the duration of this contract plus two
years from the date of contract completion.
2.31
Victim Information and Notification Evel)'day (V.lNE): The Contractor must pay the
annual cost (approximately $50,000) each year of the contract resulting from this
procurement. The first payment must be made in March, 2006. Actual payment terms will
be negotiated with the awarded Contractor at the time of contract negotiations.
Information with regard to VINE may be found at WwvL<!Pllriss.com/vine.html.
2.32
Response Preparation Cost: Neither the Commonwealth nor the DOC will be
responsible for any costs or expenses incurred by Bidders responding to this RFR.
2.33
Cancellation of this Procurement: The DOC may cancel this RFR procurement project
at any time.
2.34
Oral PresentationlDemonstrations: If requested, Bidders will be required to provide the
DOC with a functional demonstration of the proposed ICS exhibiting the required and
desired features. Such requests will be made prior to the award of the contract. All
expenses related to this demonstration including any required travel expenses for the DOC
PMT members will be borne by the Bidder according to Commonwealth policies and
regulations.
2.35
Evaluation of Responses: Bidders must submit responses that meet all the. submission
requiremeuts of the RFR as defmed in the section herein. Only responsive proposals that
meet the suhmission requirements will be evaluated, scored and ranked by the PMT
according to the evaluation criteria. Additional information may be requested from the
Bidder by the PMT for evaluation purposes.
Any submission which fails to meet the submission requirements of the RFR will be found
non-responsive without further evaluation unless the DOC PMT, at its discretion,
determines that the non-compliance is insubstantial and can be corrected. In these cases,
the evaluation team may allow the Bidder to make minor corrections to the submission.
Below are the criteria and maximum points available:
1. Mandatory Requirements Met
2. All Required Forms Provided
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
No Points Awarded
No Points Awarded
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number IOOO-Phone200G
2005
3.
4.
5.
6.
7.
Desirable Requirements Met
Bidders' References Satisfactory
Bidders' DemonstrationlPresentation
Bidders' Proposed Commission Schedule
Affirmative Market Program (AMP)
23
July 11,
Up to 300 Points Awarded
Up to 100 Points Awarded
Up to 350 Points Awarded
Up to 150 Points Awarded
Up to 100 Points Awarded
2.36 Best and Final Offer: After the deadline for response submission, the DOC reserves the
right to extend a Best and Final Offer opportunity to all or a select number of Bidders. Bidders
may be asked to submit additional information specific to program specifications and cost.
2.37 Best Value Selection and Negotiation: The PMT may select the Response which
demonstrates the "Best Value" overall, including proposed alternatives, that will achieve the
procurement goals of the DOC. The PMT and a Selected Bidder, or a Contractor, may negotiate
a change in any element of Contract performance or cost identified in the original RFR or the
Selected Bidder's or Contractor's response which results in lower costs or in a more cost
effective or better value than was presented inCthe Selected Bidder's or Contractor's original
response.
2.38
Definitions: For the purposes of this RFR, the following definitions shall be used. These
definitions are based on industry standard terminology as well as internal DOC terms.
These definitions are not meant to indicate a preference to any manufacturer or provider
but to provide clarification and continuity with regard to terms used in this RFR
Bidder: An individual, corporation or other entity engaged in the business of
supplying Secure Inmate Calling Systems and Related Services who is submitting a
Response to this RFR solicitation.
Contractor: An individual, corporation or other entity that is awarded a contract as a
result of this procurement.
Contract: The word "contract" refers to any contract resulting from this RFR
CMR: Code of Massachusetts Regulations
Department: The Massachusetts Department of Correction.
. DOC: The Massachusetts Department of Correction
DOC FacilitylFacilities: The institutions of the Department of Correction including
all prisons, correctional centers, pre-release centers, the Bridgewater State Hospital,
MASAC and the Treatment Center for Sexually Dangerous Persons.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correctiou
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC F'i1e Number lOOO-Phone200G
24
July 11,
2005
DOC Personnel/Staff: Employees of the Massachusetts Department of Correction.
Fiscal Year: The year beginning with July I st and ending with the following June 30th
as defined in M.G.L. Chapter 4, Section 7. This may also be referred to as the "State
Fiscal Year"
Inmates: All persons, male and female, adult and minor, residing in facilities or
admitted or committed to the care and custody of the Massachusetts Department of
Correction.
M.G.L.: Massachusetts General Laws
MMARS: The Massachusetts Management Accounting and Reporting System
established by the Office of the Comptroller pursuant to M. G.L. Chapter 7A, Section
7. All payments to Contractors are processed and recorded in MMARS. Contractors
are listed in a Bidder file in MMARS by their tax identification number.
PMT: Procurement Management Team. Personnel assigned to this specific
procurement including development of the RFR document and evaluation of Bidder
responses to the RFR.
Program: The goods and services provided by the Contractor under this contract.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
25
RFR for a Secure Inmate Calling System & Related Senices
DOC File Number 1000-Phone2006
2005
July 11,
Section 3
Background and DOC Information
The Massachusetts Department of Correction (DOC) is responsible for managing the operation of
18 correctional institutions located within the Commonwealth of Massachusetts. These
institutions vary in level of security and house approximately 10,500 inmates.
Inmates are defined as all persons, male and female, adult and minor, residing in Facilities or
admitted or committed to the care and custody of the Department of Correction. This term
encompasses all sentenced prisoners including, but not limited to, civil commitments, federal
detainees and any other individual under the jurisdiction of the Massachusetts DOC.
3.1
MASS DOC BACKGROUND INFORMATION
CUrI'ent Secnre Inmate Calling System
Currently the DOC is nnder contract with Verizon for its Secure Inmate Calling System.
Verizon, serving as the Prime Contractor, provides all local exchange service, intra and
inter-LATA collect call services, all inmate telephone hardware, site/location processors, a
centralized database of all locations, as ;well 'as all call recording devices.
'\l! All inmate calls are currently placed as collect call only (with the exception of international
calls) and identified to the recipient as a call from an inmate at a Massachusetts
Correctional Institute (MCI). Inmates are presently required to use PINs to place these
collect calls.
All calls are recorded by the DOC with the exception of telephone calls to attorneys,
designated and pre-approved ordained, clergyman, and pre-approved and licensed
psychotherapists, physicians, social workers and/or mental health and human service
professionals.
It is the DOC's intention via this RFR, to have a Bidder also provide coin-operated, public
telephones in DOC institutions, as required. These telephones will be located in areas such
as public lobbies, visiting areas and pre-release facilities.
List of Cnrrent Institutions
d,
The following is a listing of all DOC Massachusetts Correction Institutions (MCI)
including current inmate population (as of June 14, 2005). Please refer to Attachment B
for a breakdown of collect and coin-operated telephones. Presently, the DOC has 18
Commonwealth of Massachusetts
50. Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
26
July 11,
Secure Inmate Calling Systems in operation.
Location
Facility
Bay State Correctional Center
Boston Pre-Release Center
Bridgewater State Hospital
Lemuel Shattuck Hospital Correctional Center 1
Mass Alcohol & Substance Abuse Center (MASAC)
Massachusetts Treatment Center
MCI - Cedar Junction
MCI - Concord
MCI - Framingham
MCI - Norfolk
MCI - Plymouth
MCI - Shirley
North Central Correctional Institution at Gardner
Northeastern Correctional Center
Old Colony Correctional Center
Pondville Correctional Center
South Middlesex Correctional Center
Souza Baronowski Correctional Center ( Shirley)
.
.
TOTAL
-'-
1
Norfolk
Roslindale
Bridgewater
Jamaica Plain
Bridgewater
Bridgewater
Walpole
Concord
F ramingbam
Norfolk
Plymouth
Shirley
Gardner
Concord
Bridgewater
Norfolk
Framingham
Shirley
Population
294
97
335
23
201
635
632
1,166
686
1,420
150
1,133
988
265
707
189
130
990
10,041
"
Presently not on Secure Inmate Calling System
Further information regarding the Massachusetts Department of Correction can be found on the
Department's website at y,rww.mass.gov/doc.
Description of the DOC Inmate Management System
The Department's current Inmate Management System is used to track various types of
inmate data,
.
.
The system is used to track all inmate movement during their incarceration within the state
system, In instances where a state inmate is transferred to a non-Massachusetts' state
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
27
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phonc2006
2005
July 11,
facility (county, federal, out of state) that inmate's movement is tracked based on
institutional movement (one facility to another). The computer system keeps a history of
an inmate's housing assignments within each institution. "liliiiililiiiil1lililiiiiI11III111IIIIIIIII11III1IIIIIIII".
J
; ; T
1
Facilities are only permitted to move inmates
cannot transfer a MCl Concord inmate to court.
III
their custody. MCl Cedar Junction
The Contractor is required to meet with the DOC to establish an interface/mechanism
between the DOC IMS and the proposed ICS for daily inmate admissions, inmate
transfers, inmate releases for PIN administration;
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
28
July 11,
Section 4
General Bidder Requirements
This Section lists all mandatory and desirable specifications of this solicitation for a Secure Inmate
Calling System & Related Services. Please refer to Section 2 for instructions and definitions of
mandatory and desirable specifications.
4.1
REQUIRED ACCOUNT TEAM
The Bidder must establish an internal "Account Team" to interface with the DOC for the
Secure Inmate Calling System (ICS) and Related Services. This Account Team will serve
as the single-point-of-contact (SPOC) for the DOC and must provide system and network
design services, system programming services, system transition and implementation
services, post installation programming, updates and maintenance services and commission
and rate schedule services.
The Bidder must list, in its response, the names of the Account Team members, their titles
and their role/function during this contract.
4.2
DOC ACCESS To ACCOUNT TEAM
4.2.1
The Bidder must provide access to the Account Team in the following manners:
•
•
•
4.2.2
4.3
Voice Telephone (Toll Free Number)
Facsimile (Toll Free Number)
Electronic Mail (E-Mail)
To ensure access to key Bidder personnel during emergency situations, the Bidder
must provide access to the Account Team or specific members of the Account
Team 24-hours-a-day, 7-days-a-week by providing home, cellular and other
appropriate contact numbers for the specific Account Team members.
ACCOUNT TEAM SECURITY REQUIREMENTS
4.3.1
The DOC reserves the right of rejection for personnel assigned to the Account
Team inclnding personnel from the Prime Bidder and personnel from any
subcontractors utilized by the Prime Bidder during the life of the contract.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correctiou
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
29
July 11,
4.3.2
The DOC reserves the right to request the re-assignment of any Bidder personnel
they believe are not performing in a proper or professional manner within the
DOC's facilities causing disruption, security issues or embarrassment to DOC
personnel or visitors. Should such reassignment of personnel be requested by the
DOC, the Bidder must provide replacement personnel immediately in order to
meet assigned installation dates or facilitate necessary repairs or service.
4.3.3
Upon contract award, the Contractor shall furnish a list of all installation and
service employees who will have access to the secure areas of the DOC institution
to the DOC. Such list shall include:
a)
b)
c)
d)
e)
first name, middle initial, and last name;
date and place of birth;
current residential address;
driver's license state and number; and,
social security numher.
All Contractor personnel must receive security and background clearance by the
DOC prior to provision of services. This includes a probation check and FBI
background check The DOC will not unreasonably withhold or delay such
clearance.
4.3.4
Security clearance by the DOC will be mandatory before any employee of the
Bidder will be allowed to enter the DOC institution. Admittance to the DOC
institution will be denied to any Bidder employee who, in the opinion of the DOC
Official, compromises the security of the DOC institution.
4.3.5
A current list of the Bidder's employees with security clearance will be maintained
at the DOC Institution. The Bidder shall notifY the DOC whenever an employee on
this list is no longer employed by the Bidder, and the employee's name shall be
removed from this list.
4.3.6
All decisions of the DOC relating to a security consideration of any kind are final
and are not subject to arbitration.
4.3.7
Should any employee of the Bidder be terminated from his/her position for any
reason which may affect the security of the DOC institution (i.e. stealing drugs,
improperly distributing drugs to inmates or staff, improper fraternization with
inmates, etc.) the DOC must be notified in writing immediately. If necessary, the
Bidder must cooperate with the DOC in investigating the potential effect on DOC
security.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number IOOO-Phone2006
30
July 11,
200S
4.3.8
The actual security of supplies, tools, systems and equipment in the DOC's
designated telecommunications areas are the responsibility of the Bidder, and the
Bidder shall adhere to all DOC appropriate written tool security policies and
procedures.
4.3.9
The Bidder must ensure that all installation personnel assigned to the res installed
at the DOC appear at the DOC site fully equipped to perform the installation
duties required. "Fully Equipped" is described as possessing all tools, cable,
connectors, ladders, test equipment, termination equipment, etc. needed to
complete the required installation or repair without requiring the DOC to supply
such items.
4.3.10 The Bidder must ensure that all installation and repair personnel assigned to the
Ies at the DOC appear at the DOC site dressed in a professional manner and
possessing some type of company photo identification.
4.3.11 The Bidder must agree, in its response, that it's personnel will comply with the
DOC policy that no jeans of any color may be worn by an personnel within a
DOC facility.
4.3.12 All Bidder personnel must comply with all security requirements of tbe DOC
facility (including any necessary background checks, tool inventory, etc.) at which
tbey are performing system installation or repair services under this contract.
4.3.13 All DOC facilities are considered "tobacco free". The Bidder must agree to inform
its installation and repair personnel of such non-tobacco regulations and enforce
such at the DOe's premises.
4.4
QUALIFIED PERSONNEL & CERTIFICATION REQUIREMENT
4.4.1
Tbe Bidder must be an authorized distributor of the rcs proposed for the DOC.
The Bidder must be certified to provide installation and maintenance services on all
aspects of the res including hardware and software.
The Bidder must provide confirmation of this manufacturer authorization by
providing, as an attachment to its response, a letter from the system's
manufacturer stating such.
4.4.2
The Bidder must agree to provide only personnel that have been trained by the
manufacturer on the installation and use of the Secure Inmate Calling System
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
31
July 11,
proposed for the DOC. The Bidder shall provide to the DOC upon request written
verification from the manufacturer of such training completed by the Bidder's
personnel.
4.4.3
4.5
The Bidder must provide, in its proposal, qualifications statements for all personnel
assigned to service the rcs proposed for the DOC. These qualifications statements
may include descriptions of formal technical training, certificates received, formal
education or degrees consistent with the inmate calling system or engineering field,
membership in technical associations, field experience, etc.
REGULATORY COMPLIANCE
4.5.1
The Bidder must agree to adhere to any current municipal, state or federal
requirements for installation and operation of the Secure Inmate Calling System.
Failure to comply with present municipal, state or federal requirements will result
in termination of any contract with the Bidder and the Bidder rendering payment of
any applicable fines, etc. incurred by the DOC for violation of such requirements.
4.5.2
The Bidder shall be responsible for compliance with all regulatory requirements
imposed by local, state and federal regulatory agencies for all systems and services
provided throughout the duration of this contract.
4.5.3
The Bidder shall be responsible for complying with and updating the Secure
Inmate Calling System for any regulatory changes and requirements during the life
of the contract. These regulatory changes include federal, state or local municipal
modifications. These changes must be made in a timely manner and at no cost to
the DOC. The Bidder is responsible for paying all applicable fines levied should
compliance with future regulatory requirements not be performed by required
deadlines.
4.5.4
The Bidder must ensure that all of its installation work and materials comply with
all local, state and federal laws, ordinances and regulations as well as the direction
of any inspectors appointed by proper authorities having jurisdiction over this type
of network and equipment installation.
The Bidder is responsible for obtaining all necessary permits. Should violation of
codes occur relating to this rcs installation project because necessary permits
were not identified and obtained by the Bidder, the Bidder will cease all work at
that specific location and correct the situation, immediately, at no cost to the DOC
prior to continuation of system installation.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
4.6
32
Jnly 11,
INDUSTRY DIALING PLAN CHANGES
The Bidder shall be responsible for making all system moditications, at no cost to the
DOC, necessary to allow inmates to place calls as industry dialing requirements change
(e.g., new area code implementation, new NNXs, etc.) Such modifications must be made
in a timely manner to ensure proper use of the system by inmates and DOC personnel.
4.7
DOC AUTHORIZED PERSONNEL
The Bidder's Account Team must accept system programming and maintenance orders
from authorized personnel within the DOC only. The Account Team must determine
authorized personnel during the initial contracting process and provide "Authorization
Forms" for DOC personnel signatures. The Bidder will be responsible for all charges
associated with "unauthorized" service repairs, additions, or changes pelformed by the
Bidder.
4.8
PREVAILING WAGE COMPLIANCE
The Bidder is required to adhere to all prevailing wage rate specifications and schedules as
determined by the Commissioner of the Commonwealth of Massachusetts Department of
Labor and Workforce Development, Division of Occupational Safety and the United
States Department of Labor when required.
Commonwealth of Massachnsetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Pbonc2006
2005
33
July ll,
Section 5
General System Requirements
The Secure Inmate Calling System and Related Services proposed for the DOC must meet or
exceed the technical requirements outlined in this Section of the RFR document. The Secure
Inmate Calling System (ICS) proposed to meet these technical requirements must be provided for
all DOC facilities at no cost to the DOC including system installation, training, operation and
maintenance of the system and its components.
The Bidder is responsible for replacement of the Secure Inmate Calling System in its entirety or its
individual components regardless of cause including, but not limited to, normal wear/use, inmate
abuse, natural disaster, or inmate unrest. This system or component replacement will be
performed at no cost to the DOC and will occur immediately upon notification to the Bidder of
the system problem by the DOC facility.
5.1
The Secure Inmate Calling System (ICS) proposed for the DOC must include the
following components:
5.1.1
An on-site ICS located at each facility (See Section 3.1) of the DOC. Each
system must contain one (1) PC and laser printer (22 ppm minimum);
5.1.2
5.1.3
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
34
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phouc2006
2005
July 11,
5.1.4
5.1.5
A Centralized System Database located outside of the DOC facilities and
maintained by the Bidder. The Bidder must state, in its response, the physical
location (City/State) where the centralized system database is location.
The proposed ICS must allow for all DOC locations to be networked together thus
allowing the sharing of imnate information, inmate PINs and call records between
system. This network between DOC locations must allow for remote access of the ICS
at one DOC facility by an authorized user at another DOC facility.
The proposed ICS must allow for administrator password levels that restrict DOC
personnel to the ICS within their particular DOC facility as well as allow certain DOC
personnel to access multiple systems, if required.
5.1.2
The Bidder must propose one type of Secure Inmate Calling System for all DOC
locations. All system hardware, software, software level and support systems must be
the same in each DOC facility.
5.1.3
The rcs at each DOC facility must provide for all telecommunications capabilities for
inmate services as well as administrative capabilities for DOC personnel.
5.1.4
The Bidder must provide a Centralized System Database that is located at a Bidder
provided site and provide full database redundancy for the rcs at each DOC facility.
5.1.5
The Bidder must propose an ICS at no cost to the DOC and include:
•
•
•
•
•
full design, programming and installation;
programming of all imnate PINs and call lists;
post installation maintenance;
all network services (local, IntraLATA, InterLATA);
all network services for administration of the rcs.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Del.artment of Correction
Milford, Massachusetts 02202
35
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOO()-Pnone2006
July 11,
2005
5.1.6
The Bidder must propose an IeS for the DOC that has the capability of processing
inmate calls in a pre-paid debit mode; collect call mode or a combination of the two
depending on the DOC facility and unique needs of the DOC.
5.1. 7
The Bidder must propose an Ies that allows for all inmate telephones to be in use
simultaneously. The Bidder must describe, in its response, how this will be accomplished .
with the proposed IeS.
5.1.8
The Bidder must propose an IeS that can be shut down quickly and selectively. The
DOC must be able to shutdown the system globally and restrict all PIN access within an
entire facility and/or within a particular housing unit.
5.1.9
The Bidder must propose an IeS solution that allows the DOC to completely restrict
inmate access to outside network services/facilities should the IeS control unit of the
IeS fail for any purpose. The Bidder must describe, in its response, how this restriction
is accomplished with the proposed IeS (e.g., toggle "kill" switches, etc.).
5.1.10
The proposed IeS must be restricted to outgoing calls only. The system must not
process incoming calls at any time. The Bidder must agree, in its response, that no
inmate telepbone shall be capable of receiving an incoming call.
5.1.11
The Bidder must agree, in its response/that it will keep all call processing and call rating
information current. This information includes, but· is not limited to, local exchanges,
area codes, country codes, vertical & horizontal coordinates and any other information
necessary to accurately process and rate calls. The Bidder must provide the DOC with
any and all rate information for all calls upon request by the DOC at any time during the
term of this contract.
5.1.12
The IeS must block all calls made to any of the following services whether the system is
used in direct dial, debit-based or collect call mode. The Bidder shall be responsible for
ensuriug that the system is programmed for such blocking.
•
•
•
•
•
5.1.13
900, 972, 976, 550, telephone numbers incurring excess charges;
long distance carrier access codes (e.g., 101-XXXX);
local toll free numbers (e.g., 950-XXXX);
directory assistance numbers (e.g., 411, 555-1212, etc.);
toll free numbers (e.g., 800, 888, 877, 866, 855, etc.)
The proposed IeS must not provide a second dial tone to an inmate telephone without
the inmate hanging up the telephone receiver after the first call is completed and the PIN
re-entered to place the second call.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phoue2006
2005
36
July 11,
5.1.14
The proposed ICS must allow for a maximum "ring time" prior to disconnecting the
inmate call. This "ring time" parameter must be programmable by the DOC but must be
consistent among DOC facilities.
5.1.15
The proposed ICS must provide notification to an inmate of the call status (e.g., ringing,
busy, etc.). This notification may either be in the form of ringing, busy tones, SrT tones,
or appropriate recorded messages. This requirement must be implemented for both
direct dial (debit) or collect call mode of operation.
5.1.16
The proposed rcs shall not allow the inmate to speak to the called party until the call
has been positively accepted. This requirement must be implemented for both direct dial
(debit) or collect call mode of operation.
5.1.17
The proposed rcs must not allow the inmate to hear the called party prior to the actual
positive acceptance (via touch tone entry) of the call.
5.1.18
The proposed ICS must allow for the DOC to program times when the system will be
available or unavailable to inmate calling.
5.1.19
The proposed rcs must allow DOC personnel to temporarily restrict or disconnect
service to an individual inmate telephone or station.
5.1.20
As one of the major problems associated with inmate
Conference Calling is a constant issue with the DOC.
must DfC)VICle
rec,nnolclgy that deters an inmate's attempt to
a 3-Way or Conference Call with a
Third Party and provide the ability to immediately terminate the call. The Bidder must
describe, in its response, how this technoiogy operates with regard to the proposed ICS
and the options available to the DOC.
5.1.21
It is a desirable
Conference Calling
must explain, in its respons~, how
5.1.22
As one of the major problems associated with inmate calling, the use of call forwarding
at the destination telephone number is a constant issue with the DOC. The proposed ICS
must provide technology that deters the use of call forwarding by the party being called
by the inmate and provide the ability to immediately terminate the call. The Bidder must
describe, in its response, how this technology operates with regard to the proposed rcs
and the options available to the DOC,
Commonwealth of Massachusetts
50 Maple Aveuue, Suite 3
Department of Correction,
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Pbone2006
2005
5.1.23
nrr,vicil"
37
July 11,
a function that prevents call forwarding
The Bidder must explain, in its
proposed rcs.
5.1.24
5.1.25
how the proposed rcs operates when the
This description must include how collect calls are
billing of~ssed and how the
lIlIIlatc call is placed~
5.1.26
The proposed rcs must have the ability to allow for a called party to activate a code
(via the touch tone pad of their telephone) that automatically notifies the DOC that the
number should be deleted from the calling inmate's "Authorized Telephone Number
Lisf'.
5.1.27
Each call placed (direct dialed or collect) through the rcs must be electronically
identified by the system as being a call originating from a DOC facility in 100% of the
cases with or without the accompanying inmate PIN.
5.1.28
If a call is not accepted by the called party, or if no one answers the call, the
inform the inmate of the situation rather than simply disconnecting the call.
5.1.29
The I CS must have the capability to accept the called party's response via DTMF
(Touch Tone Pad) input from the telephone. Calls shall not be billed until positive
acceptance by the called party is indicated by the input of a specific Touch Tone digit.
5.1.30
The ICS must have the capability of "passive acceptance" for rotary telephone users and
particular called numbers such as an automate attendant at an attorney's office, etc.
Passive acceptance is defined as the system interpreting the non entry of digits after the
playing of the initial collect call message twice as acceptance of the call by the called
party.
5.1.31
The rcs, whether in pre-paid debit or collect call mode, shall be capable of announcing
to the called party the name of the calling inmate. Bidders must provide a mechanism to
record an inmate's name a single time to be used each time this announcement is
required. The activation or deactivation of this feature must be controlled by institution
by the DOC.
Commonwealth of Massacbusetts
50 Maple Avenue, Suite 3
rcs must
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
38
July 11,
rcs shall be capable of announcing to the called party how to accept calls.
5.1.32
The
5.1.33
The proposed ICS must be capable of announcing to the called party the collect call
rate, prior to acceptance, when a collect call is placed, The Bidder must describe how
this is accomplished by the called party.
5.1.34
The system must provide a manner for all calls (debit based or collect) to be "branded"
with the standard DOC message as well as the statement that "All Calls are Recorded".
5.1.35
The Bidder must propose and impl~ment an rcs that provides telephone reception
quality meeting all industry standards for service quality as defined by Massachusetts
Department of Telecommunications & Energy and by the Federal Communications
Commission (FCC). The Bidder must accept the DOC's decision regarding such
determination:
5.1.36
The Bidder must provide and install adequate surge protection for the proposed rcs and
its components. The use of traditional "power strips" for surge protection is not
acceptable for this requirement.
5.1.37
The Bidder must provide and install adequate lightning protection equipment on all
network services supplied for the proposed rcs.
5.1.38
The Bidder must provide a sufficient number of uninterruptible power supply (UPS)
systems that also have surge protection at each DOC facility capable of snpporting all
rcs components including recording devices for a minimum of one (1) hour.
5.1.39
The Bidder must provide, install and maintain (according to manufacturer's
specifications) all rcs UPS equipment at each of the DOC facilities. The Bidder must
replace all UPS equipment upon expiration of the manufacturer's life cycle of the
installed product.
j .',
5.1.40
In the unlikely case of the loss of commercial power and the failure of the UPS, the rcs
must automatically restrict or "shut off" all inmate telephones so that no inmate calls can
be made until commercial power is restored and access is once again provided by the
DOC.
5.1.41
The Bidder must describe, in its response, what component redundancy is provided to
limit or virtually eliminate system downtime due to hardware component failure.
Commonwealth of Massachusetts
50 MapleAvenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
5.1.42
It is desirable that the Bidder provide an
39
July 11,
rcs in which the Central Processor Unit (CPU)
and other critical components are redundant. The Bidder must describe, in its response,
those critical components that are redundant with the proposed rcs.
5.1.43
The Bidder must provide standard hardware and software enhancements/upgrades to the
proposed ICS at no cost to the DOC during the tenn of this contract. The installed ICS
at each DOC facility must always be at the late.st general release of the system's
available hardware and software including operating systems for the system
administration and system reporting function. Beta and field tested hardware and
software must not be provided unless specifically approved by the DOC Prior to any
hardware and/or software upgrades or enhancements, the Bidder shall discuss the
software benefits with the DOC and proceed only after DOC approval.
5.1.44
Telephone network services provided by the Bidder shall not be capable of being
detected by the called party for calling number identification (Caller ID).
5.1.45
The Bidder shall provide local exchange service for pre-paid debit-based calling and
collect calling use at each DOC institution. The local calling area shall be equal to or
greater than the local calling area defined in the Verizon Massachusetts Department of
TelecorrmlUnications and Energy (DTE) Tariff (MA DPU #10) for each of the DOC's
facilities.
~oposed
rcs
5.1.46
must allow for
_
by DOC personnel. This
telephone, specific inmate PIN or by called telephone number. Any
equipment and software required to perform this function must be provided with the
proposed system.
5.1.47
The collect call automated announcement function of the Secure Inmate Calling System
must be capable of processing calls on a selective bi-lingual basis: English and Spanish.
The inmate must be able to select the preferred language using no more than a two digit
code.
5.1.48
It is desirable that the
rcs
be capable of processing calls in additional languages than
those required in 5.1.47. The Bidder must list, in its response, the languages available
with the proposed rcs.
Commonwealth of Massachnsetts
50 MapJe Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calliug System & Related Services
DOC File Number 1000-Phone2006
40
July 11,
2005
5.1.49
The proposed Secure Inmate ealling System must allow for the DOe to program times
when the system will be available or unavailable to inmate calling. The Bidder must
describe, in its response, how this is accomplished.
Personal Identification Numbers (PINs)
It is the intention of the DOe to implement the proposed IeS in a collect call mode with the use
of inmate Personal Identification Numbers (PINs). The proposed IeS must operate in pre-paid
debit mode for international calling outside of the North American Dialing Plan. Whether in
collect call mode or pre-paid debit mode, the proposed IeS must adhere to the following
requirements for PIN operation.
5.1.50
The IeS must restrict use through authorized Personal Identification Numbers (PINs)
assigned to each inmate. The length of these PINs must he determined by the DOC and
remain consistent throughout DOe facilities.
5.1.51
The proposed IeS must allow for the cross-referencing of inmate PINs to the DOC
imnate commitment number allowing for DOe personnel to search by commitment
number for call records and call recordings. The Bidder must describe, in its response,
how this will be accomplished with the proposed system.
5.1.52
The Bidder must provide appropriate three-part forms (See Attachment E) to allow for
PIN and allowed telephone number list assignments.
5.1.53
The Bidder shall be responsible for the administration of all inmate PIN through its Site
Administrators (See Section 5.12),
,.,.
5.1.54
Although the leS installed at the DOe will initially operate solely in collect call mode,
the IeS must be capable of utilize the PIN feature for pre-paid debit as well.
5.1.55
The IeS must allow each PIN to have a "class of service" assigned. For example, each
PIN shall have a list of allowable telephone numbers, the maximum duration of each call,
etc. Tbe proposed system must provide call restrictions by PIN that provide the
following restrictions at a minimum:' f"
•
•
Placing of Calls: Inmates can be either approved or not approved to make phone
calls by PIN;
Use of Specific Telephones: Inmates, via the PIN, can be restricted to a specific
telephone or group of telephones, at the DOC's option;
.
Commonwealtb of Massachnsetts
50 MallIe Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC FIle Number 1000-Phone2006
2005
•
•
•
•
41
July 11,
Duration of Call: Maximum call duration can be set globally (all PIN's), by site,
by facility area, by individual inmate's PIN, by type of call (Local, IntraLATA,
rnterLATA) at the DOC's option;
Time of Day Calling: An allowed calling schedule can be provided for each
specific PIN, by facility area, by site and globally (all PIN restrictions)at the DOC's
option.
Specific PIN: Restrict an inmate under disciplinary action from placing all calls
assign to his particular PIN with the exception of privileged numbers (e.g.,
attorney, approved clergy and social work professionals).
Restriction: Set call duration, set number of calls per day, set only certain
numbers per PIN, etc.
5.1.56
The ICS's PIN feature must ensure that the automated operator function uses the
inmate's pre-recorded name (recorded in either the inmate's voice and language, or in
the voice of an administrator) to announce to the called party from whom the call is
originating. Identification of the specific inmate and thus the announcement of the
inmate's name must be performed by the PIN assignment This feature will be
implemented at the discretion of the DOC.
5.1.57
The ICS must use an announcement format similar to the following:
"You have a call from 'inmate name', an inmate at 'facility name'. Call
forwarding or 3-way calling are not allowed. The cost of this call is $X.x:X
for the first minute, and $.XX for each additional minute. To consent to
these charges and accept this call, please press 0."
5.1.58
The rcs's PIN feature must allow the recording of inmate calls to be discontinued when
certain pre-determined telephone numbers (privileged telephone numbers) are called.
5.1.59
The proposed rcs must provide for telephone lists to be assigned to each particular
inmate's account information. These telephone lists must be restricted and controlled by
the inmate's PIN.
5.1.60
The proposed rcs must allow for a minimum of 30 telephone numbers to be assigned to
each particular inmate's account information. These telephone numbers shall be placed
in the particular inmate's "Approved Number List" assigned to the inmate's PIN.
5.1.61
The Bidder must state the maximum number of telephone numbers assignable to each
inmate's account.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
42
July 11,
5.1.62
The proposed IeS must allow the DOe to restrict an inmate under disciplinary action
from placing all calls assigned to his particular PIN with the exception of privileged
numbers.
5.1.63
It is desirable that the proposed IeS provide for an automatic suspension and
reactivation (after a set period of time) of the inmate PIN.
5.1.58
The proposed IeS shall provide DOe personnel with the capability to enter, modifY, and
delete numbers from an inmate's "Approved Number Lists".
5.1.64
The proposed IeS shall provide the capability to flag an individual telephone number in
the inmate's "Approved Number List" as "do not record". The default setting for each
telephone number will be to record until flagged by DOC personnel to the contrary.
5.1.65
The proposed IeS must be capable of assigning an inmate's account to an individual
telephone or group of telephones so that the inmate's account may only place calls from
those designated telephones. These telephones must still be capable of being used by
inmate accounts not specifically assigned to them.
5.1.66
The proposed ICS must allow for the deletion or disabling of the PIN of a released
inmate while retaining all call records and call recordings associated with that PIN. The
Bidder must describe, in its response, how this will be accomplished with the proposed
system.
5.1.67
The proposed rcs must allow for the inmate PIN to be associated or linked to the
inmate's DOe commitment number. The Bidder must describe, in its response, how this
will be accomplished with the proposed system for both "active" inmates and "inactive"
(released) inmates.
Mode of Operation
The DOC operates the current Secure Inmate Calling System in collect call mode. It is the
intention of the DOC to implement the proposed rcs in collect call mode to all locations within
the North American Dialing Plan while utilizing pre-paid debit mode for calls to international
locations outside of the North American Dialing Plan. The proposed rcs must allow the DOC to
operate in this combined mode.
5.1.68
The Bidder shall provide the coHect call services required in the RFR through the use of
an Automated Operator. At no time shall an inmate be connected to a "live" operator.
Commouwealth of Massachusetts
SO Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
43
July 11,
5.1.69
The collect call automated announcement function of the rcs must be capable of
processing calls on a multi-lingual basis: English, Spanish. The inmate must be able to
select the preferred language using no more than a two digit code.
5.1. 70
Call acceptance by the called party must be accomplished' through caller confirmation
(positive acceptance). Collect calls shall not be connected nor shall billing commence
until the called party indicates acceptance of the call.
5.1. 71
The Bidder must provide, in its response, a list of all countries (outside of the United
States) that can be reached via the ICS operating in a collect call only mode.
5.1.72
The proposed ICS must provide notification to an inmate of the call status or progress
(e.g., ringing, busy, etc.). This notification may either be in the form of ringing, busy
tones, SIT tones, or appropriate recorded messages. The proposed ICS must not allow
the inmate to hear the called party prior to the actual positive acceptance (via touch tone
entry) of the calL
5.1. 73
During the call setup process, the ICS must provide a pre-recorded announcement
identitying that the collect call is coming from a specific imnate at a Massachusetts
Correctional Institute and must be heard by the answering party. The announcement
must also include: "All telephone calls will be recorded accept attorney calls and other
privileged party calls".
5.1. 74
The proposed ICS shall process direct dial calls only when the system is operating in a
pre-paid debit-based controlled mode. Direct dial calls must be made through network
services provided by the Bidder at no cost to the DOC.
5.1. 75
The proposed rcs must provide a pre-paid debit based database capability that tracks an
inmate's "telephone usage balance". Such balances shall be maintained by the rcs in
conjunction with the DOC Inmate Canteen Accounts.
5.1.76
The rcs shall confirm that funds are available in the inmate's "telephone usage account"
after the telephone number is dialed by the inmate but prior to placing the calL The
Bidder must explain, in its response, the options available to the inmate should his
"telephone usage account" be insufficient for the desired calL
5.1.77
The proposed ICS must provide for true "answer supervision" for the billing of Direct
Dial charges. Billing shall begin when the call is answered by the called party and shall
terminate when either the inmate or the called party hang up.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
44
July 11,
5.1.78
The Bidder must provide a list of international locations (outside the North American
Dialing Plan) that can be reached via collect calling in the forms in Attachment D.
5.1.79
The Bidder must provide a list of international locations (outside the North American
Dialing Plan) that can be reached via the ICS' pre-paid debit mode in the forms in
Attachment D.
General System Management Requirements
5.1.80
The Bidder must propose an ICS that can be administered on-site by the Bidder's Site
Administrators or DOC personnel.
5.1.81
The Bidder must propose an ICS that allows for changes to be administered in "real
time" while the system is in use. The proposed system must not require the system to be
taken off line to make additions, changes or retrieve reports.
5.1.82
The Bidder must propose an ICS that provides a Graphical User Interface (e.g.,
Microsoft WindowsTM) for both system administration and system reporting functions.
5.1.83
The Bidder must descrihe, in Its response,
be accomplished
ICS. This description must include what is required with regard to
hardware, software and network services as well as the security procedures involved
with this remote access.
Restrictions, Frand Control Options and System Security
5.1.84
In order to limit possible telephone fraud, it is mandatory that a fraud prevention feature
be available which will be able to randomly interject pre-recorded announcements
throughout the duration of the conversation to the called party indicating the source of
the call. The Bidder must describe in its proposal in detail how this is accomplished.
5.1.85
The Bidder must describe, in its response, all detection and prevention capabilities
related to fraudulent, illicit or unauthorized activity available on the proposed ICS.
5.1.86
The Bidder must identifY, in its response, specific activities the proposed system
capabilities shall detect and/or prevent. The Bidder must also identifY, in its response,
possible methods inmates may use to circumvent these capabilities.
Commonwealth of Massachusetts
50 Mal,le Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Pbone2006
2005
45
July 11,
5.1.87
The Bidder must propose an rcs that is capable of detecting extra dialed digits from
either the called party or the inmate's telephone. The Bidder must describe, in its
response, the options available to the DOe upon detection of the extra dialed digits.
(i.e., call termination, system alarm, logging of call to the database, etc.)
5.1.88
The Bidder must propose an rcs that is capable of detecting unusual or suspicious
number sequences dialed or dialing patterns wnich the system identifies as possible
attempts to commit fraud. The Bidder must describe, in its response, the options
available to the Doe upon detection of the unusual or suspicious number sequences.
5.1.89
The proposed ICS must allow the DOC to immediately and remotely turn telephones on
and off This shall be capable of being accomplished by individual telephones, groups of
telephones, or an entire DOC facility by DOe personnel with the appropriate
authorization level.
5.1.90
The Bidder must describe, in its response, all standard and optional security services
employed to protect the proposed IeS in terms of unauthorized access through the
installed network of services, unauthorized access through the res Local Area Network
(LAN), unauthorized access to the ICS programming, unauthorized access through the
rcs Wide Area Network 0NAN).
5.1.91
The Bidder must agree, in its response, that it has reviewed the security policies of the
Commonwealth of Massachusetts Information Technology Division (ITD) available on
the ITD website at www.mass.gov/itd.
5.1.92
The Bidder must describe, in its response, how the DOC will be able to monitor the
installed res and the ICS WAN network of services for possible security breaches.
General Operational Requirements
5.1.93
The Bidder must describe, in its response, the network of services required to support
the proposed ICS. (i.e., ISDN, 56Kbps Circuit, n, etc.).
5.1.94
The Bidder must describe, in its response, how it will address instances of inadequate
outside network plant facilities at a DOC facility to ensure that the proposed res is
implemented according to the installation schedule agreed to by the DOC.
5.1.95
The Bidder must describe, in its response, how remote access to the rcs for
maintenance and programming by the Contractor provided. The Bidder must describe, in
its response, all security measures, policies and procedures in place for this remote
access.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number IOOO-Phone2006
2005
46
July 11,
5.1.96
The Bidder must provide, in its response, all electrical and environmental requirements
of the rcs for each DOC facility. Such information must be provided for all components
of the rcs including the central processor/equipment, call recording equipment, PCs,
printers, etc.
5.1.97
The rcs proposed by the Bidder must be capable of automatically recovering from a
power outage(auto-reboot) to full working order capable of processing inmate telephone
calls with all programmed restrictions in place. This "auto reboot" must include all
system hardware components, all software including DOC specific programming and
restrictions and all network services (analog lines, Tl circuits, etc.). The Bidder must
describe, in its response, any interaction required by DOC personnel for this system
"auto reboot" to occur.
5.1.98
The Bidder must provide, in its response, a written description of the space requirements
associated with all components of the proposed rcs. The Bidder must clearly define
how much physical space is required by each hardware component and provide a
recommended equipment layout configuration.
5.1.99
5.1.100 The Bidder must provide, in its response, the capacities/limits for the proposed
a minimum, the Bidder must provide the capacity for the following:
•
•
•
•
rcs.
At
Individual Inmate Accounts
Cal! Records
Simultaneous Administrative Users
WorkstationslPCs
Commonwealth of Massachusetts
50 MapleAvenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling Sy;iem & Related Services
DOC File Number 1000-Phone2006
2005
47
July 11,
• Inmate Telephones
• Simultaneous Telephone Calls
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of. Correction
Milford, Massachusetts 02202
48
RFR for a Secure Inmate Calling System & Related Services
DOC File Number IOOO-Phone2006
200S
5.2
.July 11,
SYSTEM CALL RECORDING AND LIVE MONITORING
The DOC currently records inmate calls and monitors
select calls when necessary.
of privileged calls (e.g.,
This recording and monitoring is conduct on all calls
attorneys, etc) The Bidder must address the following specifications regarding the recording of
inmate calls.
5.2.1
The ICS proposed by the Bidder must be capable of recording all inmate calls
simultaneously and at any time that a call is placed. The Bidder must describe, in its
response, the call recording system being proposed in conjunction with the ICS.
5.2.2
The call recording system proposed by the Bidder must be capable of allowing call
recording to be deactivated for specific telephone numbers assigned to an inmate's PIN.
This capability would be utilized for inmate calls to attorneys, etc.
5.2.3
The call recording system proposed with the ICS must be a fully digital system allowing
for digital storage of call recordings and the use of Compact Disk for the transfer of
recordings.
5.2.4
The call recording system proposed by the Bidder must be capable of storing a minimum
of inmate call recordings on site at each DOC facility.
5.2.5
The Contractor must provide backup storage of all recordings of inmate calls from each
DOC facility off site at the Contractor's data storage facility for the life of this contract
The Bidder must describe, in its response, how this will be accomplished with the
proposed system.
5.2.6
The Contractor must allow access to off site inmate call recordings by DOC personnel
providing the ability for DOC personnel to download and transfer such recordings to CD
when necessary. The Bidder must describe, in its response, how this is accomplished
with the proposed solution for the DOC and what security measures are in place to
ensure that DOC personnel access only those call recordings for which they are
authorized.
5.2.7
The call recording system proposed by the Bidder must allow access to inmate call
recordings from any PC on the ICS network within each facility. The Bidder must
describe, in its response, how this is accomplished with the proposed system ..
5.2.8
The call recording system proposed by the Bidder must
recordings at each DOC facility by investigative pelrsonn,eb
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Con'eclion
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
49
July 11,
The Bidder must describe, in its response, how this is accomplished with
5.2.9
At many times, the recorded telephone conversations of inmates are used as evidence in
criminal or DOC violation investigations. The system proposed to the DOC must include
the capability of transferring recorded calls and call segments to Compact Disk (CDRlCD-RW) to be played on any industry standard CD device. The interface for
accessing such recordings must be have a Graphical User Interface (GUI) such as
Microsoft Windows® and allow for "click and drag" capability for the transferring of
recorded calls or call segments to CD.
5.2.10
The caJl recording system proposed by the Bidder must allow for the transfer of call
recordings to CD in industry standard formats (e.g., wav, mp3, etc.) allowing for
playback on standard PC CD drives or industry standard CD players. The Bidder must
state, in its response, the recording file formats provided by the proposed recording
system.
5.2.11
The call recording system proposed by the Bidder must allow DOC personnel to transfer
call recordings to CD in a simplified and efficient manner. The system must allow DOC
to transfer a call withont having to fully download the file to the PC at which the staff
member is working: The Bidder must describe how the transfer of call recordings is
performed with the proposed ICS and call recording system.
5.2.12
The call recording system proposed by the Bidder must allow DOC personnel to locate
call recordings in the following manners:
• search by inmate PIN;
• search by certain time period (date/time)
• search by certain telephone instruments
The system must allow for the search criteria either individually or in combinations.
5.2.13
The Bidder must retain ownership of the proposed recording equipment for the duration
of this contract. All responsibility for maintenance and upgrades must be provided by the
Bidder at no cost to the DOC.
5.2.14
The Contractor must ensure that the call recording system proposed with the ICS is
maintained at the latest hardware and software level to ensure that DOC personnel are
utilizing the latest tools available for call recording and call monitoring of inmate calls.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secnre Inmate Calling System & Related Senices
DOC File Number lOOO-Phone2006
2005
5.2.15
It is desirable that the call recordlmg
car,ability that allows DOe
The Bidder must
personnel to search recordings
provide, in its response, a de.scription
5.2. I 6
50
July 11,
It is desirable that the call recording system provide a manner in which call recordings
are encrypted to ensure that no digital modification of the recording has been made or to
note if such modifications have been made. The Bidder must describe, in its response,
how this encryption function operates and the features provided by such.
5.2.17
The proposed res must allow DOe persOimel to monitoring inmate calls
must be allowed by SP(~CltIC
provide all necessary
with the proposed system.
5.2.18
function of the proposed res must allow
IMithi·n each DOe facility
monitoring. The
Bidder must describe, in its response, how this will
accomplished with the proposed
system.
5.2.19
The proposed res must allow for DOe personnel to monitor inmate c a l l s _ by
entering the specific inmate PIN. The Bidder must describe, in its response, how this is
accomplished with the proposed system.
5.2.20
The proposed IeS must allow for DOe personnel to monitor inmate calh,~ by
entering a specific telephone number. The Bidder must describe, in its response, how
this is accomplished with the proposed system.
5.2.21
5.2.22
It is desirable that the res provide the
The
5.2.23
J..>'ULU<;7'
It is desirable that the res provide the
in
For example,
unanswered, the call would
a.-.-,
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
in Section 5.2.22 above
If
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Pbone2006
51
July 11,
2005
5.2.24
It is desirable that the IeS call monitoring capability provide a form
would
5.2.25
The proposed IeS must allow for DOC personnel to monit()r
frpm the DOC facility from which the call is P'"''''''J.
in its response, how this will be accomplished with the proposed system
5.2.26
.
must
m Its response,
is
~thin the particular DOC facility.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number IOOO-Phone2006
2005
5.3
52
July 11,
GENERAL TELEPHONE EQUIPMENT REQUIREMENTS
The Inmate Telephone Station Equipment required for the DOC shall consist of five (5) types of
telephones as listed in this section of the RFR
Type 1: Wall Mounted Telephones (Indoor)
The first type, wmch will be the majority of inmate telephones installed, shall be permanently
mounted wall telephones meeting the following specifications:
5.3.1
All Inmate Telephone Equipment must be of new manufacture and be provided (and
installed) with the proposed IeS at no cost to the DOC.
5.3.2
The Bidder must provide all required materials, hardware, software and telephone
cabling (where re-use is unavailable or new locations are required) to install the
proposed inmate telephones.
5.3.3
The Bidder is responsible for reimbursing the DOC for any "construction" costs incurred
to facilitate the installation of the inmate telephones.
5.3.4
All inmate telephones must be powered by the IeS system and require no additional
power source at the instrument.
5.3.5
The inmate telephone instrument must be compact in design. The Bidder must include
photographs of the proposed inmate telephones in its response.
5.3.6
The inmate telephone instruments must not include coin entry slots or coin return slots
regardless of whether these functions are disabled.
5.3.7
The inmate telephone instruments shall not contain card reader capabilities or slots used
to identifY inmate telephone accounts for purpose of debiting inmate telephone accounts.
5.3.8
The Bidder shall provide a unique number, physically imprinted on each Inmate
Telephone so that the number can be seen by DOC personnel for the purposes of
reporting troubles and troubleshooting problems. As new inmate telephones are added
or telephones are replaced they shall be identified in the same manner and all appropriate
paper work shall be updated to reflect the addition.
5.3.9
The inmate telephones must be capable of reducing or eliminating background noise to
the inmate nsing the telephone. The Bidder must describe, in its response, how this will
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phoue2006
53
July 11,
2005
be accomplished with the proposed inmate telephone instruments (e.g., confidencers,
phone enclosures, etc.).
5.3.10
All inmate telephones shall provide volume controls which allow inmates to amplifY the
called party's voice.
5.3.11
The Bidder shall provide dialing instructions as well as a "warning" that states "This Call
is Being Recorded" to the inmate in English and Spanish on each inmate telephone in a
manner which reduces the possibility of being destroyed. Simple labels or other
accessible surface instructions will not be acceptable to meet this requirement.
5.3.12
The Bidder shall maintain the above required telephone dialing instructions and warning
statements for legibility and accuracy during the course of this contract.
5.3.13
The inmate telephone instrument shall not be capable of being used to program any
feature of the proposed ICS.
5.3.14
All of the proposed inmate telephones must be compliant with all applicable
requirements of the American with Disahilities Act (ADA).
Type 2: Special Management Unit Telephones
5.3.15
The second type of inmate telephone instrument shall be portable or "movable" inJilate
telephones that are used mainly in special management units and must be manufactured
to withstand abuse (physical, liquid, etc.) as well as be compact enough to fit through
standard food slots. Industry standard 2500 telephone sets will not be acceptable at
meeting this requirement. The Bidder must state how it will allow the DOC to secure the
touch tone pad after the special management unit's inmate's initial call now been placed.
5.3.16
The Bidder must describe, in its response, how these movable or portable telephones
will be moved from one cell to another by DOC personnel to allow for inmate calling.
5.3.17
The Bidder must provide a sp~cial management unit telephone that includes all call
restrictions ofthe ICS with regard to inmate PINs, call duration, etc.
5.3.18
The Bidder must provide a special management unit telephone that allows DOC
personnel to provide the handset only to the inmate thus denying access to the dial pad
by the inmate. The Bidder must describe, in its response, how this is accomplished with
the proposed telephone instrument.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, M assachtisctts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
5.3.19
54
July 11,
The Bidder must provide special management unit telephones according to the telephone
quantities listed in Attachment B.
Type 3: Outdoor Telephoues
5.3.20
The third type of Inmate Telephone Station Equipment shall he "all weather" inmate
telephone sets to he used in some outdoor conditions as various DOC facilities.
5.3.21
The outdoor inmate telephone instruments must meet all requirements of the Type I:
Wall Mounted Telephones (Indoors) described in this section. The Bidder must state this
compliance in its response.
5.3.22
The outdoor inmate telephone instrument must be weather-proof to ensure durability in
outdoor conditions including winter weather.
Type 4: Coin Operated Telephones
The fourth type of inmate telephone instrument shall be coin operated pay telephones primarily
used in pre-release areas, lobby and/or visiting areas only. Coin operated telephones are not to be
proposed to meet the imnate telephone requirement. Coin operated telephones must offer all
standard payphone options including coin, collect and calling card access.
5.3.23
The Bidder must provide coin-operated, public telephones to DOC facilities, as listed in
Attachment B. These telephones must meet all FCC and Massachusetts Dept. of
Telecom & Energy regulations regarding local calling, toll free number surcharges and
alternate carrier access.
5.3.24
Throughout the term of the contract the Bidder must install additional coin operated
telephones as required by DOC. This includes expansion to existing institutions and
newly constructed facilities. This must be done at no cost to DOC.
5.3.25
Coin operated telephones must provide outgoing service only. Incoming calls must not
be accepted at any coin operated telephones at the DOC facilities.
Type 5: TDD/TTY Devices
5.3.26
The DOC currently have inmates who are deaf or hearing impaired and must place
outgoing telephone calls via a TDD/TTY. The Bidder must describe, in its response,
how such calls will be conducted in conjunction with the proposed rcs.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Iumate Calling System & Related Services
DOC File Number 1000-Phonc2006
2005
5.3.27
55
July ll,
The Bidder must describe, in its response, how outgoing inmate calls via the TDD/TTY
are conducted in the following circumstances while maintaining all call controls:
•
•
•
a standard telephone number on the inmate's call list;
toll free number for the deaf relay service;
711 deaf relay service call;
5.3.28
The Bidder must describe, in its response, how outgoing call control for TDD/TTY
users is maintained with the proposed ICS.
5.3.29
The Bidder must provide adequate TDD/TTY or suitable devices to each DOC facility,
maintain such devices as well as provide additional devices, at no cost, when requested
by a specific DOC facility.
5.3.30
The Bidder must provide TDD/TTY or suitable devices which contain a digital display
(e.g., LCD, LED, etc.) and a printing device.
5.3.31
5.3.32
TDD/TTY or suitable devices that allow the inmate
allowing the DOC to hav~
pY,c.pr,tirln of privileged calls to attorneys, etc.
The Bidder must describe, in its response, how inmate call will be invoiced (and to
whom) when the inmate uses the TDDITTY device to place a call via the Massachusetts
Deaf Relay Service.
'
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
56
July 11,
DOC File Number 1000-Phone2006
2005
5.4
DATA BACK-UP
5.4.1
The Bidder must perform all system and database back-ups and archiving. All archival
hardware, supplies, network and recovery procedures which ensure that no data shall be
lost must be provided by the Bidder at no cost to the DOC.
5.4.2
The Bidder must be capable of recovering all system data for all locations, to the point
offull system operation, using a system backup.
5.4.3
The Bidder must describe, in its response, the back-up schedule for:
•
•
•
•
•
•
The local system programming databases for each DOC facility;
The central Contractor maintained programming database for all DOC facilities;
All inmate call records for each DOC facility;
All inmate call records for all DOC facilities maintained at the Contractor's site;
All inmate call recordings for each DOC facility;
All inmate call recordings for all DOC facilities maintained at the Contractor's site.
5.4.4
Tbe Bidder must state, in its response, if these system back-ups are performed in realtime (e.g., as the transaction/call completes) or as a pre-scheduled time during the day.
5.4.5
The Bidder must describe, in its response, how the local ICS databases at all DOC
facilities will be kept current witb the rcs backups at the Contractor site in case of
required re-programming or system recovery at a DOC facility.
5.4.6
The Bidder must agree, in its response, that the DOC retains ownership of all archived
information, call detail, inmate records, etc. The Bidder must agree, in its response, that
the DOC has the right to obtaill all achieved information, call detail, inmate records, etc.
associated with the rcs regardless of the location of such information within the
Contractor's organization or site.
5.4.7
The Bidder must describe, in its response, how it will provide system security for all data
stored locally and at its central storage location. Such security description must include
system security as well as how access to such sensitive information will be perfonned
within the Bidder's organization.
"
Commonwealth of Massachusetts
50 M'lple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secllre Inmate Calling System & Related Services
DOC File Number 1000-Pboue200G
2005
57
July 11,
5.5
ICS MANAGEMENT/ADMINISTRATION REQUIREMENTS
5.5.1
The Bidder must propose an ICS that can be administered on-site by the Bidder's
personnel and DOC personneL
5.5.2
The Bidder must propose an ICS that allows for changes to be administered in "real
time" while the system is in use. The proposed system must not require the system to be
taken off line to make additions, changes or retrieve reports.
5.5.3
The Bidder must propose an ICS that provides a Graphical User Interface (e.g.,
Microsoft Windows™) for both system administration and system reporting functions.
The Bidder must provide samples of its User Interface screens with it response.
5.5.4
The Bidder must describe, in its response, what system administration functions are
available with the proposed ICS (i.e., new account entry, account/record modification,
account deletion, etc.).
PIN Transfer Between DOC Sites
The DOC makes transfers of inmates between facilities on a daily basis (Monday through Friday).
In addition, unscheduled inmate transfers can occur at any time or on any day. Although the DOC
understands that there will sometimes be unnsual circumstances to prevent such, ~rtant
that the PIN assigned to the transferred irunate be active at the new facility within _
after
the physical transfer. The DOC will provide the Contractor with a list of inmates to be transferred
on a daily basis to assist in facilitate this PIN transfer.
5.5.5
The Bidder must agree, in its response, to t h i s _ PIN transfer requirement.
5.5.6
The Bidder must describe, in its response, how it will perform daily scheduled transfers.
5.5.7
The Bidder must describe, in its response, how it will perform unscheduled PIN transfers
to ensure that the transferred irunate has access to their attorney through the ICS.
Semi-Annual Review
5.5.8
I· .
The Contractor must conduct a semi-annual review of the inmate PIN database to
ensure that alt DOC staff, volunteers, consultants, etc. telephone numbers are not part of
the system allowable number lists. The DOC wilt provide a list of appropriate telephone
numbers.
Commonwealtb of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
S8
July 11,
5.6
SYSTEM REPORTING FUNCTION
5.6.1
The propDsed rcs must provide a system reporting package accessible by DOC persDnnei.
This reporting package must allow fDr the querying of inmate call recDrds and include a
graphical user interface (GUr) for ease Df use.
5.6.2
The propDsed rcs must allDw for the generation Df reports by DOC facility, a cDmbination
Df DOC facilities or all DOC facilities.
5.6.3
The propDsed rcs must allDw for the generatiDn Df repDrts by DOC personnel based Dn
their user access level.
5.6.4
The propDsed ICS must provide for custDm reports to. be develDped by the DOC and
provide fDr the fDllDwing standard, at a minimum:
•
•
ChronDIDgical List Df Calls
Call VDlume
Inmate AC(;Dunt SummalY
Inmate AccDnnt Detail
UUH<".~
•
•
•
•
•
AccDunt
Quantity Df Calls per Inmate AccDunt
Quantity Df Minutes per Inmate AccDunt
BlDcked TelephDne Number List
LDcal Exchange VDlume (by Exchange)
Area CDde VDlume (by Area CDde)
5.6.5
The propDsed ICS must allDw fDr selected repDrts to. be generated autDmatically based Dn
DOC criteria (e.g., time Df day, vDlume Df calls, particular inmate, etc.).
5.6.6
The proposed ICS must a1IDw fDr autDmatic generatiDn Df reports by individual DOC
facility or Dn a system wide basis.
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for 1I Secure Inmate Calling System & Related Services
DOC File Nnmber lOOO-Phone2006
2005
59
July 11,
5.6.7
The proposed IeS reporting function must. allow for the exporting reporting date to
Microsoft Excel® and Microsoft Word® at a minimum.
5.6.8
The proposed res must allow for all reports to be viewed in hard copy format or viewed
"on-line" by a user with the proper access level.
5.6.9
allow for access by members of the
to the res at each of the DOe facilities
reports,
and inmate call recording. The Bidder must describe, in its
response, hciw this is accomplished and what security measures are in place during. this
access.
5.6.10 It is desirable that the IeS provide DOe personnel that ability to
BIdder must
describe, in its response, how this function is provided and how It operates with the
proposed system.
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-l'hone2006
60
.July 11,
2005
5.7
SYSTEM IMPLEMENTATION AND TRANSITION
The DOC is presently utilizing an rcs provided by Verizon. It is therefore of the utmost
importance that the Bidder address the issue of transition from the existing system to the new rcs
at all DOC locations. The DOC realizes that some "down time" will occur during this transition
but the Bidder must propose an implementation plan that reduces this "down time" and allows for
a smooth progression to the new system.
5.7.1
The Bidder is required to provide the DOC a full implementation plan upon award of
contract for the ICS. The Bidder's implementation plan must include a detailed
explanation of the following items:
•
•
•
•
•
•
•
,rt,-I}>
•
•
•
•
•
•
pre-installation procedures for each DOC facility;
pre-installation procedures for the complete system;
network circuits/service coordination requirements;
software programming and preparation;
equipment delivery schedules;
equipment security procedures;
equipment/system installation procedures;
~
inmate telephone installation procedures;
system testing at each DOC facility;
system testing of overall system connectivity;
training of DOC personnel;
actual system cutover to service
list of DOC responsibilities.
'>
.'VF
-t
t'
"
5.7.2
The Bidder must work with the DOC to determine the exact times when Inmate
Telephone Equipment can be replaced to reduce "down time".
5.7.3
The Bidder is required to conduct a site visit to each DOC facility prior to installation of
the rcs there in order to become familiar with the physical location of the rcs and the
inmate telephones as well as to be completely familiar with the installation requirements
of each particular facility.
5.7.4
The Contractor shall coordinate the removal of the existing inmate telephones in all
DOC facilities. The Contractor is required to meet with the DOC so that the existing
telephones may be used during the transition to the new inmate telephones provided
under this contract.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Pbone200G
2005
5.7.5
61
July II,
The Bidder is allowed to re-use existing station cabling installed at each DOC facility for
the inmate telephones once it has "tone and tested" each cable run to ensure that the
station cable is capable of supporting the new inmate telephones.
In cases where the existing cable is re-used, the Bidder will re-terminate and label the
station cabling at the cross connect (mffin/intermediate distribution frames) to ensure
that all cabling is identified correctly and terminated in such a way to simplify future
maintenance.
In cases where existing station cabling cannot be used, the Bidder will install new station
cabling (Category 5e minimum) at no cost to the DOC. Any new cahling must include
required waH plate, cross connection, patch cords, etc. as required by the Bidder and the
DOC to ensure proper operation of the inmate telephones.
5.7.6
Although the DOC does not anticipate that such work will be required, the Bidder must
agree in its response to obtain DOC permission in writing before proceeding with any
work that requires cutting into or through girders, beams, concrete or tile floors,
partitions or ceilings, or any work that may impffir fireproofing or moisture proofing, or
potentially cause any structural damage.
5.7.7
The Bidder will be responsible for all programming of the ICS including the generation
and creation of the system database(s) required to provide a fully operational ICS.
5.7.8
The Bidder must transfer the current rcs database information including inrriate profiles
(PINs) and call records to the new system. The Bidder must state, in its response, how
this will be accomplished and what is required of the DOC to facilitate this transfer of
information.
5.7.9
The Bidder must clean up and remove any and all debris and packaging material
resulting from its work at the DOC facility on a daily basis.
5.7.10
Upon completion of installation, the Bidder must leave the DOC facility clean, orderly
and ready for immediate use.
5.7.11
The Bidder shall be completely responsible for replacing, restoring or bringing to former
condition any damage caused by the Bidder's installation personnel to floors, ceilings,
walls, furniture, grounds, pavement,' etc'.' Any damage or disfigurements shall be restored
to its former condition by the Bidder at no cost to the DOC.
5.7.12
The Bidder must ensure that all of its work and materials comply with all local, state and
federal laws, ordinances and regulations as well as the direction of any inspectors
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
62
July 11,
2005
appointed by proper authorities having jurisdiction over this type of network and
equipment installation.
The Bidder is responsible for obtaining all necessary permits. Should violation of codes
occur relating to this network installation project because necessary permits were not
identified and obtained by the Bidder, the Bidder will cease all work at that specific
location and correct the situation, immediately, at no cost to the DOC prior to
continuation of system installation.
5.7.13
The Bidder is required to adhere to all prevailing wage rate specifications and schedules
as determined by the Commissioner of the Commonwealth of Massachusetts
Department of Labor and Workforce Development, Division of Occupational Safety and
the United States Department of Labor when required.
Implementation Team
5.7.14
The Bidder must provide a Project Manager for the implementation of the proposed rcs
for the DOC. The Project Manager must serve as the Single Point of Contact (SPOC)
for the DOC during the initial rcs implementation period regardless of the length of this
implementation period. The Project Manager must be available to the DOC via
telephone, cellular telephone, and e-mail at a minimum during the course of this project.
The Project Manager for the implementation of the rcs must have experience with the
implementation of an rcs on a scale equal to the DOC. The Project Manager for the
implementation of the network services must not be the Account Manager required in
Section 4.1.
The Bidder must provide, in its response, the name of the Implementation Project
Manager to serve the DOC during the implementation of the rcs. A professional resume
detailing this Project Manager's qualifications and experience on projects of similar size
and complexity as the DOC project must be provided as an attachment to the Bidder's
response.
5.7.15
The Bidder must provide, in its response, the names of the implementation project team
members, their location, and qualifications statements for each member assigned to the
implementation of the rcs at the DOC.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
63
July 11,
2005
5.7.16
The Bidder must warrant in its response that all installation personnel who will
implement the proposed res have been fully trained and certified by the manufacturer as
qualified to install and service the proposed IeS. The Bidder must provide proof of
manufacturer certification for its implementation team members as an attachment to its
response.
5.7.17
All personnel assigned to the Bidder's implementation team who will work on-site at the
DOC facility at any time must comply with all DOC requirements for facility access
including tool control, background checks and dress code. (See Section 4.3 and Section
4.4).
5.7.18
When individual personnel changes within the implementation team are necessary, the
Bidder must provide personnel replacements whose experience and expertise is equal or
superior to the personnel member being replaced.
5.7.19
All personnel replacements to the implementation team must be completely familiar with
the Bidder's IeS offering to the DOC as well as the requirements of this RFR as they
pertain to the implementation of the res as the DOC.
5.7.20
The Bidder must describe, in its response, how it will transition implementation team
members when necessary. This transition must include a transfer of specific DOC
information and knowledge as well as Bidder specific information/services offered to the
DOC.
5.7.21
The Bidder must state the implementation requirements and responsibilities of DOC
personnel at each DOC facility. These requirements and responsibilities must be kept to
a minimum. The Bidder is responsible for performing all installation tasks to provide a
fully functionaIreS at each DOC facility.
System Testing
5.7.22
The Bidder must describe, in its response, how it performs standard system testing to
ensure that .the proposed IeS and its network services are fully implemented and ready
to accept inmate traffiC and DOC use. This description must include the Bidder and
industry standard methodologies, procedures and protocols consistent with the leS
proposed for the DOC. The Bidder must describe what is required of DOC personnel
during this system testing. All hardware, software, software licensing, etc. required to
perform this testing must be provided to the DOC at no cost.
Commonwealth of Massachusetts
50 Maple Avenue, Suite :l
Departmeut of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Pbone2006
200S
64
July, 11,
5.7.23
The Bidder is required to provide system testing which simulates normal operating
conditions of the installed rcs to ensure proper performance after hardware and
software configuration is complete. This simulation must include full traffic load
representing high traffic situations for inmate calling traffic.
5.7.24
The Bidder must agree, in its response, to the DOC's right to require the replacement of
any network service or system component whose failure to meet required performance
levels during testing has risen to chronic problem level.
System Acceptance
5.7.25
The DOC defines system acceptance as the "problem free' operation of the rcs and its
network of services for a period of30 consecutive days commencing with the actual
completion oflCS installation and testing.
Should the proposed rcs operate "prohlem free" during the initial 30 day acceptance
period, the Bidder may consider the ICS installation as complete at that DOC facility
and commence with post installation maintenance and support.
Should the ICS fail to operate "problem free" during the 30 day acceptance period, the
Bidder shall correct the problem at no cost to the DOC and the 30 day acceptance
period will begin again. The Bidder is required to provide all materials and labor to
ensure that the installed rcs is performing according to manufacturer specifications and
the requirements of this RFR. Failure of the Bidder to have the installed ICS installation
"accepted" by the DOC within 60 days of the installation date will result in the
replacement of the rcs in its entirety at that specific DOC facility.
5.7.26
The Bidder must agree, in its response, to negotiate the definition of "problem free"
operation with the DOC prior to system contract. However, for the purposes of this
RFR, "problem free" operation during the initial 30 day period is defined as the
following:
•
•
•
•
•
•
Failure of no more than two percent (2%) of the telephone instmments;
Failure of no more than ten percent (10%) of analog network services'
Failure of no more than one (1) digital tmnk (T!, ISDN PRl);
Operation of the system security features including PINs, etc.
Operation of the system software without major conflicts or feature failure;
Non- failure of any Central Processing Unit (CPU)
System Documentation
,',"
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
65
July 11,
5.7.27
At the completion of the project, the Bidder must provide a complete set of system
reference manuals which must include information specific to the installation at each
DOC facility.
5.7.28
The Bidder shall supply all necessary documentation to DOC personnel with regard to
maintenance contact numbers, maintenance reporting procedures, maintenance
escalation procedures, etc.
5.7.29
The Bidder must provide programming manuals that are specific to each DOC facility.
5.7.30
The Bidder must provide DOC facility specific "checklists" allowing trained DOC
personnel to become acquainted with the specific programmiug of the res installed at
tbat particular DOC facility.
5.7.31
The Bidder must provide written procedures at each DOC facility that instruct DOC
personnel on how to report system troubles, escalate system troubles within the Bidder's
organization, contract Bidder personnel during weekend shifts, etc. The Bidder must
update such written procedures on a quarterly basis during the teml of this contract.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
66
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Pbonc2006
2005
5.8
July 11,
TRAINING REQUIREMENTS
It is instrumental to the success of the installation of the IeS that Doe personnel be trained in
various aspects of the system operation. Therefore, the Bidder must provide an complete training
schedule based on the following requirements.
5.8.1
The Bidder must provide all end-user training to the DOe at no cost.
5.8.2
The Bidder must provide all end-user training on site at the various DOC facilities.
5.8.3
The Bidder must provide training for various levels of DOC personnel including fulltime system administrators, part-time system administrators, special investigators, and
data entry specialists, etc.
5.8.4
The Bidder must provide full training for all assigned system users on how to create,
delete and modify inmate programming and profiles.
5.8.5
The Bidder must provide full training for all assigned system users on how to generate
appropriate system reports.
5.8.6
The Bidder must provide full training for all assigned ~m users on how to maintain
i n m a t e - ' and respond accordingly when these_ are exceeded.
5.8.7
The Bidder must provide full training on all components of the Secure Inmate Calling
System.
5.8.8
The Bidder must provide full training on the provided call recording function including
the _ _ of inmate calls, playback of archived calls and the transfer of calls to
oth~yback
5.8.9
The Bidder shall provide full training for all assigned DOC system users on how to
change inmate restriction levels (by telephone, suspend PIN, etc.).
5.8.10
The Bidder must provide full training for all assigned system users on how to initiate
system restrictions including the shutting down of individual inmate telephones, groups
of inmate telephones or the entire facilities systems.
5.8.11
The Bidder must provide ongoing system training for existing DOC personnel when
required by tbe DOC at no cost.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Pboue2006
2005
67
July 11,
5.8.12
The Bidder must provide additional training for new DOC personnel when required by
the DOC at no cost.
5.8.13
The Bidder must describe, in its response, any advanced system training that may be
available to DOC personnel whether provided on-site at the DOC facility or off-site at
the Bidder's training facilities.
5.8.14
The Bidder must in its proposal include the name, title and qualifications of the Bidder
staff member who will have the overall responsibility for training.
5.8.15
The proposed ICS must provide for integrated help function for system operation,
administration, reporting and management functions.
5.8.16
The Bidder must provide a "live" Help Desk support function to DOC at no cost to the
DOC during the term of this contract. This Help Desk function must be capable of
providing support via telephone to the DOC ICS personnel for the functions of the ICS.
This Help Desk function must be available Monday through Friday, 8:00 am to 6:00 pm
Eastern Time.
5.8.17
The "live" Help Desk support function provided by the Contractor must be located
within the continental United States.
Commonwealth of Massachusetts
50 MapJe Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calliug System & Related Services
DOC File Number lOOO-Phoue2006
2005
68
July 11,
5.9
EQUIPMENT/SYSTEM MAINTENANCE
5.9.1
The Bidder must provide an ICS at all required DOC facilities that is fully functional in
regards to all labor, materials, programming, system hardware and software.
5.9.2
The Bidder must warrant that the ICS installed for the DOC facilities shall be free of
defects, irregularities, unprofessional installation, code violations and shall operate as
designed and proposed. Should the system not operate as designed and proposed or
violate any local, state or federal code, the Bidder shall immediately correct the defect or
irregularity or bring the system within code and performance specifications at no cost to
the DOC.
5.9.3
The Bidder must provide all post installation system programming and maintenance
services at no cost to the DOC.
5.9.4
The Bidder must agree in its response that maintenance service is available on its ICS
seven days per week, twenty-four (24) hours a day
5.9.5
The Bidder must propose an ICS that provides for remote diagnostics and maintenance.
5.9.6
The Contractor is responsible for replacement of the ICS in its entirety or its individual
components regardless of cause including, but not limited to, normal wear/use, inmate
abuse, natural disaster, or inmate unrest. This system or component replacement will be
performed at no cost to the DOC and will occur immediately upon notification to the
Bidder of the system problem by the DOC facility.
5.9.7
The Contractor is responsible for replacing of inmate telephones in their entirety
regardless of cause including, but not limited to, normal wear/use, inmate abuse, natural
disaster, or inmate unrest. The Contractor must replace inmate telephones requiring
repair and not repair components of the inmate telephone on site at the DOC.
Response To Maintenance Calls
Should any critical component of the ICS provided by the Bidder fail, the Bidder must respond to
ICS maintenance/repair calls from the DOC in the manner outlined in this section.
5.9.8
Definition of a "Major Emergency"
F or the purpose of this RFR, a "Major Emergency" shall be defined as an occurrence of
anyone of the following conditions. The Bidder is required to further negotiate with the
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
69
.July 11,
2005
Doe prior to system installation to determine additional specific criteria for a "Major
Emergency" .
•
•
•
•
•
•
•
5.9.9
A failure of the leS processor, its common equipment or power supplies which
render the system incapable of performing its normal functions;
A failure of the recording function or any of its components that affects the full
recording operation;
A failure of 50% or more of the inmate telephones at anyone area within a DOe
facility;
A failure of any of the res functions that result in the ability of inmates to place
calls without the use of assigned PINs;
A failure of any ofthe IeS functions that results in the ability of inmates to make
direct dialed calls when the system is operating in collect call mode;
A failure of any of the system functions that results in the ability of inmates to
reach a "live" operator;
A failure of the system "kill switches" or similar Ies disabling function proposed
by tbe Bidder.
Response Times for a "Major Emergency"
For a "Major Emergency" the Bidder must respond to the service problem within 30 minutes of
initial trouble report by the DOC facility through the use of remote testing or access. Should the
IeS not be accessible for remote access, the Bidder must have a qualified technician, suitably
equipped for the installed IeS, on site at the DOe location within two (2) hours from the time of
initial trouble report.
Should the problem not be resolved via remote access, the Bidder must have a qualified
technician, suitably equipped for the installed system, on site at the DOe institution within two (2)
hours from the time of initial trouble report.
Response to "Major Emergency" conditions must be performed on a 24 Hours-a-Day/Seven
Days-a-Weekl365 Days-a-Year basis through out the te1TI1 of this contract.
5.9.10
Definition Of "Rontine Service"
For the purpose of this RFR, Routine Service shall be defined as an res failure or problem other
than a "Major Emergency" item as listed above or defined by the DOC.
Ii
Commonwealth of Massachusetts
50 MapJe Avenue, Suite 3
"
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calliug System & Related Services
DOC File Number lOOO-Phone2006
2005
5.9.11
70
July 11,
Response Times For "Routine Service"
For a "Routine Service" the Bidder must respond to the service problem within four (4) hours of
the initial trouble report by the DOC facility through the use of remote testing or access. Should
the IeS not be accessible for remote access, the Bidder must have a qualified technician, suitably
equipped for the installed system, on site at the DOC facility within twelve (12) business hours
from the time of initial trouble report. Business hours are defined as 8:00 a.m. to 6:00 p.m.,
Monday through Friday.
Should the problem not be resolved via remote access, the Bidder must have a qualified
technician, suitably equipped for the installed system, on site at the DOC institution within six (6)
hours from the time of initial trouble report.
Answering of Maintenance Calls
5.9.12 . The Bidder must ensure and state, in its response, that all maintenance calls from the
DOC shall be answered by a "live" operator/service representative at all times.
5.9.13
It is desirable that that all maintenance calls from the DOC be answered by a "live"
operator/service representative who is local (within Massachusetts) at all times.
Critical Component Availability
"
..
5.9.14
The Bidder must guarantee to the DOC that all parts and materials necessary to repair
the proposed Ies are readily available to on-site service personnel 24 hours per day,
seven days per week, 365 days per year. The DOC will not accept the delay of any IeS
repair based on the fact that service personnel cannot access a system parts warehouse,
office or similar Bidder facility because the facility not being opened "after hours", or on
weekends or holidays.
5.9.15
It is desirable that the Contractor. provide "spare" inmate telephone equipment at each
DOC facility to allow for timely replacement of telephones that are not operating for any
reason. The Bidder must provide on site a minimum number of spare sets equal to five
percent (5%) of the total number of inmate telephones installed at each DOC facility.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Sei-vices
DOC File Number IOOO-Phone2006
2005
71
July 11,
Escalation Procedures During Service Maintenance
5.9.16
The Bidder must provide, in its response, escalation procedures to address inadequate
maintenance service of the IeS. These escalation procedures must include multiple
levels of management personneL Access to additional management personnel must be
made available to the DOC upon request
The Bidder must provide, in its response, a complete list of its maintenance service
escalation procedures including:
•
•
•
•
a list of personnel at each level of escalation;
contact telephone, fax, pager, cellular numbers;
methods by which escalation is initiated; and
criteria for escalation at each level.
The Bidder must agree, in its response, that the DOC has the right to initiate these
escalation procedures at its discretion based on diminished service or non-performance
of the Bidder.
Maintenance Records
5.9.17
The Bidder must provide to the DOC, upon request during the term of this contract,
maintenance records that include a listing all repair notices including the date and time of
the service trouble report, the nature of the problem reported, and date/time of problem
resolution.
5.9.18
The Bidder must provide historical maintenance records for 24 months from the current
date.
5.9.19
It is desirable that the Bidder provide historical maintenance records from the initial
contract date of this contract with the DOC.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calliug System & Related Services
DOC File Number IOOO-Phone2006
2005
5.10
72
July 11,
CONTRACTOR PERFORMANCE
As the single Commonwealth Agency responsible for promoting public safety by incarcerating
offenders while providing opportunities for participation in effective programming, the DOC
requires that the rcs and the Contractor perform at the highest levels of operation and service.
5.10.1
The Bidder must describe, in its response, how it will maintain maximum network "up
time" for the rcs installed at each DOC location. The Bidder must provide current
netwqrk "up time" figures for similar rcs installations.
5.10.2
The Bidder must describe, in its response, how it will maintain maximum network "up
time" for the network services installed for the rcs at each DOC location. The Bidder
must provide current network "up time" figures for similar rcs installations.
Catastrophic Network Failure Conditions
5.10.3
The Bidder must describe, in its response, the business continuity plans it has in place
within its own organization and its network of services to ensure that the network
services installed to serve the rcs installed at the DOC.
Penalty for Non-Performance and Network Downtime
5.10.4
The operation of the Contractor's rcs at each DOC facility must be of the highest
priority for the Bidder. Therefore the Bidder must provide a credit of $100 to $500
(depending on the occurrence) per hour for each hour the Contractor exceeds the
response times listed in Section 5.9.9 and Section 5.9.1 L (Refer to Section 2.29 with
regard to the application of penalties.)
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
5.11
73
July 11,
POST INST ALLATION & EXPANSION REQUIREMENTS
5.11.1
The DOC may require the addition of equipment at its facilities after the original
installation of the proposed ICS. The Bidder must install additional equipment within 30
days upon notification from the DOC authorized personnel. The installation of this
equipment shall be at no cost to the DOC.
5.11.2
When a new DOC facility is opened by the DOC, the Bidder shall determine (in
conjunction with the DOC) a schedule for installation of an ICS at that facility to ensure
inmate calling service at the new site as soon as practical. The res shall be installed at
the new facility at no cost to the DOC.
5.11.3
The Bidder shall be responsible for making all system modifications necessary to allow
inmates to place calls as industry dialing requirements change including the introduction
of new area codes and new exchanges. These system modifications shall be provided at
no additional cost to the DOC. The update of the ICS with new area codes and
exchanges will be performed within 30 days of the area code and/or exchanges
introduction to the general public.
5.11.4
The Bidder shall be responsible for complying with and updating the Secure Inmate
Calling System for any regulatory changes and requirements during the life of the
contract. These regulatory changes include federal, state, county and municipal
modifications. These changes shall be made at no additional cost to the DOC.
5.11.5
All call processing and call rating information shall be kept current by the Bidder to
ensure inmates can place calls to all approved numbers. This information includes but is
not limited to local exchanges, area codes, country codes, vertical & horizontal
coordinates, and any other information· necessary to accurately process and rate calls.
The Bidder shall provide the DOC with rating information within 24 hours when
requested by the DOC.
5.11.6
The Bidder must describe, in its response, the transition plan for all call records and call
recordings to be transferred to the DOC at the completion of the contract resulting from
this procurement.
5.11. 7
The Bidder shall provide, in its response, a full explanation of how it will handle a phaseout situation at the end of the contract period should the Bidder not be selected for the
next contract to provide an ICS to the DOC.
This plan shall indicate any commission adjustment that will take effect should the next
provider not be able to phase-in its service for ninety (90) days.
Commonwealtb of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number IOOO-Phone2006
2005
74
July 11,
The Bidder shall identify any equipment which will be owned by the DOC and any
equipment not owned by the DOC at the end of this contract.
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Nnmber 1000-Phone2006
2005
5.12
75
July 11,
SITE ADMINISTRATORS
The Contractor is required to provide on-site Site Administrators for the DOC facilities during the
term of this contract.
The Site Administrators must be fully trained on the proposed rcs with regards to system
programming, entering of inmate information, manipulation of call recordings and the treatment of
call records for required reports.
Supervisor Personnel
5.12.1
The Contractor must provide a full time (40 hours per week minimum) supervisor
dedicated to the DOC for the term of this contract. The Bidder must provide, in its
response, the qualifications of the supervisor by means of a professional resume.
5.12.2
The Contractor provided supervisor must be located locally within Massachusetts.
5.12.3
The Contractor provided supervisor must have full responsibility for the performance of
the all site administrators provided by the Contractor to the DOC.
5.12.4
The Contractor provided supervisor must be familiar with the DOC and visit each DOC
facility a minimum of once per month to meet with the site administrator at that
particular DOC facility.
5.12.5
The supervisor provided by the Contractor to the DOC must be a full time employee of
the Contractor.
5.12.6
The Contractor provided supervisor must not be one of the site administrators provided
by the Contractor to meet the requirements of this RFR.
5.12.7
The Contractor provided supervisor must be capable of fulfilling the duties of a site
administrator due to unexpected absence of the site administrator at any DOC facility.
Site Administrators
5.12.8
The Contractor must provide a full time site administrator at the DOC facilities in
Concord and Framingham. These locations are the committing facilities for the DOC.
The Contractor must provide full time site administrators dedicated to the DOC only
and be on-site in Concord and Framingham Monday through Friday, eight (8) hours per
day.
Commouwealth of Massachusetts
SO MapleAveuue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
5.12.9
76
July Il,
The Contractor must provide dedicated site administrators for each of the DOC's
remaining facilities for four (4) hours per day, Monday through Friday. Actual
assignment of site administrator personnel will be finalized prior to contract signing with
the Contractor. Any change in site administrator assignments or coverage will be made
only upon approval by the DOC.
5.12.10 The Bidder must state if the site administrators proposed for the DOC will be employees
or independent contractors of the Contractor.
5.12.11 The Bidder must describe, in its response, how it will keep the turnover of site
administrators at a minimum during the term of this contract (e.g., competitive salary,
paid holidays, reasonable health benefits, vacation packages, etc.).
5.12.12 It is desirable that the Contractor provide site administrators with a minimum hourly
wage of $15.00 and competitive health benefits. The Bidder must describe in its
response how it meets this desirable specification.
5.12.13 It is desirable that the Contractor make all reasonable efforts to hire bi-lingual site
administrators.
5.12.14 The site administrators provided by the Contractor must adhere to all background and
security checks required by the DOC as well as attend the DOC's new employee
orientation (40 hours total).
5.12.15 The Contractor must provide site administrators that are fully trained in the operation of
the ICS proposed for the DOC. The Bidder must describe, in its response, the training
that each site administrator will undergo prior to deployment at the DOC facilities.
5.12.16 It is important to the success of this contract that the site administrator positions are
filled at all times by the Contractor. The Contractor must fill any site administrator
position vacancy within 45 days. Failure to achieve such may result in a $200 per day
penalty (See Section 2.29) commencing on day 46 until the position is filled and the new
site administrator attends the DOC's new employee orientation.
5.12.17 The Contractor must provide site administrators that will perform the following
functions, at a minimum, for the DOC with regard to the ICS installed at each facility:
•
•
•
•
Test the rcs to ensure functionality each day;
PIN data base initial entry (at committing sites);
PIN changes, moves, transfers, discipline sanctions, etc.;
Production of standard administrative and investigative reports;
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Pbone2006
2005
•
•
•
•
•
•
•
•
•
77
July 11,
Production of customized reports as required;
Conducting of quarterly inmate PIN list updates;
Conducting of semi-annual scans of inmate PIN lists for DOC personnel
telephone numbers, etc.
Initiate or facilitate maintenance and repair of the proposed ICS, as required;
Primary Bidder point of contact for the DOC facility;
Resolve all complaints and inquiries regarding theICS in a timely manner;
Transfer call recordings to portable media as directed by the DOC;
Transfer of inmate PINs between DOC facilities when required;
Other related duties as determined by the DOC.
'\
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Hi"
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Nnmber lOOO-Phoue2006
2005
78
July 11,
5.13
RATE AND BILLING REQUIREMENTS
5.13.1
The Bidder shall provide all local exchange, intra-LATA (Eastern Massachusetts) and
inter-LATA network services at all DOC facilities where the ICS is installed. The Bidder
shall be responsible for installing and maintaining all telephone circuits necessary to
provide the required ICS operation at no cost to the DOC.
Usage and Surcharge Rate Limitations
5.13.2
The Bidder's per call surcharge rates charged to the called party for collect calls within
Massachusetts (local, intra-LATA and intra-state, inter-LATA) shall be the current DOC
charge of $. 86 for inmate collect calls.
5.13.3
The Bidder's per call surcharge rate to the called party for inter-state, inter-LATA
collect (outside of Massachusetts) shall be the current DOC charge of $3.00 for inmate
collect calls.
5.13.4
Local Calling: The Bidder's usage rates for local calling, in accordance with regulations
of the Massachusetts Department of Telecommunications and Energy (MDTE) must
adhere to the current effective Verizon tariff: DTA MA No. 10, Part M, Section 1.9.1,
Schedule 2 (page 29) for structure, billing and rates ($.10 per minute). The DOC will
not accept rates that differ from this required tariff.
"
,J'''
5.13.5
Intra-LATA Calling: The Bidder's usage rates for Intra-LATA (eastern
Massachusetts), in accordance with regulations of the Massachusetts Department of
Telecommunications and Energy (MDTE) must adhere to the current effective Verizon
tariff DTA MA No. 10, Part M, Section 1.9.1, Schedule 2 (Page 29) for structure,
billing and rates ($.10 per minute). The DOC will not accept rates that differ from this
required tariff
5.13.6
Intra-State, Inter-LATA Calling: The Bidder's usage rates for intra-state, inter-LATA
calling, in accordance with regulations of the Massachusetts Dep\lf1:ment of
Telecommunications and Energy (MDTE) must adhere to the current effective Verizon
tariff DTA MA No. 10, Part M, Section 1.9.1, Schedule 2 (Page 29) for structure,
billing and rates ($.1 per minute). The DOC will not accept rates that differ from this
required tariff
°
5.13.7
Inter-State, Inter-LATA Calling: ,The Bidder must quote a per minute rate for all
interstate, inter-LATA calls. AJI proposed rates must be based on a per minute basis only
and not be distance sensitive. This per minute rate must be set at the current DOC
required rate cap of $.69 per minute for day, evening and night/weekend rates.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
79
July 11,
5.13.8
The Contractor may not make any changes to the per minute rates and per call
surcharges during the life of this contract without the written approval of the DOC.
5.13.9
The Bidder must describe, in its response, how collect call to international locations
outside the North American Dialing Plan are processed.
5.13.10 The Bidder must describe, in its response, how the pre-paid debit function of the rcs
will operate with regard to international calls. The Bidder must provide a list of
international locations to which inmates may place pre-paid debit calls and the per
minute rate for snch calls in the Cost Tables in Attachment D.
Billing and Payment of Commissions
5.13.11 The Bidder shall assume sole responsibility for billing called parties receiving collect
calls from the rcs and for the collection of payments for these calls.
5,13.12 The Bidder shall provide a toll free number which will be clearly shown on the called
party's bill for assistance in billing matters.
5.13.13 The Bidder must describe and list, in its response, the billing arrangements it has with
local exchange carriers (LECs) to ensure that collect calling from the rcs can be
processed to the called party.
5.13.14 It is desirable that the Bidder have billing arrangements with at least a O f the local
exchange carriers doing business in Massachusetts. The Bidder must provide, in its
response, verification of this percentage being met.
5.13.15 It is desirable that the Bidder have billing arrangements with cellular service providers.
The Bidder must provide, in its response, a list of cellular service providers with which it
has billing arrangements.
5.13.16 The Bidder shall collect all revenue from the called party for collect calls placed by
inmates. The Bidder shall provide a percentage of this revenue as a commission fee to
the DOC on a monthly basis. The Commission rate proposed by the Bidder must be
included in the Bidder's Price Bid. Do not include any specific costs or commission
information in the Technical Bid.
5.13.17 The Commission Revenue paid to the DOC will be based on Gross Revenue. Gross
Revenue is defined as revenue for all accepted calls without exception. The Bidder shall
not deduct fraudulent, uncollectible or unbillable calls from the Gross Revenue prior to
applying the Commission Percentage Rate for the DOC.
'1'
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
80
July 11,
5.13.18 The Bidder must agree, in its response, that a check for the commission amount will be
sent to the DOC no later than 30 days after the close of the billing month. For example,
a commission check for calls made during April will be forwarded to the DOC no later
than June I't.
5.13.19 The Bidder must state, in its response, all charges associated with the inmate initiated
collect call that will appear on the called party's telephone bill.
5.13.20 The Contractor is not allowed to place any charges on the called party's telephone bill
that are not directly related to providing the collect call. This includes charges for
"property taxes", "construction fees", and other like charges that are not dictated by
regulatory bodies. Violation of this requirement during the term of this contract may
result in a one time fine of up to $10,000 assessed by the DOC as well as refunds made
to the called parties for all such charges.
5.13.21 The Bidder must describe, in its response, all pre-paid collect call options available to
inmate families and other authorized called parties.
5.13.22 It is desirable that the pre-paid collect call option available to inmate families and other
authorized called parties provide the following:
•
•
•
•
•
•
•
Free initial call period offered to the inmate's called party;
Automatic transfer of the called party to the Bidder's billing customer service
department for payment arrangement;
Funds tied entirely to a specific called party telephone number (of the
depositor);
Balance of pre-paid account and the cost of the call be provided to the called
party for each call;
Payment via credit card;
Payment via debit card;
Payment via money transfer organization (e.g., Western Union, etc.)
5.13.23 It is desirable that the pre-paid collect call option allow for
of the pre-paid account.
5.13.24 The Contractor must provide, on a monthly basis, a commission report that breaks down
the total commission paid to the DOC by DOC facility. The Bidder must provide, with
its response, a sample of this commission report.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
81
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
July 11,
Section 6
Bidder History & References
6.1
COMPANY BACKGROUND
6.1.1
The Bidder must be in the business of providing Secure Inmate Calling
Systems and Related Services (as specified in this RFR) for a period of at least
three (3) years prior to the due date of this RFR. The Bidder must state the
number of years it has been providing ICS and provide documentation in its
response.
6.1.2
It is desirable that the Bidder be in the business of providing Secure Inmate
Calling Systems and Related Services (as specified in this RFR) for a period of
ten (10) years prior to the due date of this RFR. The Bidder must state the
number of years it has been providing ICS and provide documentation in its
response.
6.1.3
The Bidder must include, in its response, a summary which describes, briefly, the
foHovving:
•
•
•
•
•
•
6.2
Number of Offices;
Number of Offices within Massachusetts;
Organizational Structure;
Total Staff
Number of Years in Business;
Number of Years Providing Secure Inmate Caning Systems and Related
Services;
BIDDER/PRODUCT REFERENCES
The Bidder must provide end user references with its response. These references win be
contacted either by telephone, mail or facsimile transmission to verify the Bidder's experience
and "real world" installation procedures. All reference reviews are done in a professional and
timely manner to minimize the demands on Bidder reference contacts.
A minimum of three (3) references must be provided on the Business Reference Form
provided in Attachment F and included with your response. At least one (1) of these
references must be for a correctional organization with in excess of 10,000 inmates.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Pbone2006
2005
82
July 11,
Failure to provide references as required on the Business Reference Form may lead to
disqualification of the Bidder's response.
It is the Bidder's responsibility to ensure that any reference provided in its response be aware
that they may be contacted by the DOC regarding the services provided by the Bidder. All
reference reviews are done in a professional and timely manner to minimize the demands on
Bidder reference contacts. However, reference contacts which refuse to discuss the Bidder or
the services provided by the Bidder will result in a "0" rating for the Bidder for that
reference. The DOC is not responsible for "negotiating" a response from a reference
provided by a Bidder and will not tolerate such reference responses as "we are not allowed to
discuss that", "we do not have time to discuss this", etc.
The Bidder must provide an authorized primary and secondary contact name for each
reference submitted. This will allow the DOC to complete any reference reviews in a timely
manner.
6.3
BIDDER EXPERtENCE
6.3.1
The Bidder must further demonstrate its experience in the inmate calling system and
correctional industries by providing a list of all correctional institution in which the
Bidder has installed the proposed res. This list must include the institution, its
location, and the total number of inmate telephones installed.
If the Bidder has not installed the proposed IeS in any other correctional institutions,
the Bidder must state that fact in order to meet the requirement of this specification.
6.3.2
It is desirable that the Bidder have at least one reference of the same size as the DOC
with regard to facilities and inmates. The Bidder must provide, in its response, a
description of this reference including the number of facilities and number of inmates.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Pbone2006
2005
July ll,
Attachment A
Required Forms Checklist
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Departmeut of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phoue2006
2005
July 11,
Attachment A
Required Forms Checklist
Bidders must complete, execute and return the following forms, which are found under the
"FOIms & Terms" tab of this solicitation on the Comm-PASS system
D
Standard Contract Form
D
Commonwealth Terms and Conditions
D
Request for Taxpayer Identification and Verification (W9)
D
Contractor Authorized Signatory Listing
D
Affirmative Action Plan Form
D
Affirmative Market Program Plan
D
Northern Ireland Notice and Certification
D
Certification of Tax Compliance
The Bidder must complete this checklist and include it with the completed forms as an attachment to its
response to the RFR document.
Commonwealth of Massachusetts
50 Maple Aveuue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Nnmber 1000-Pbone2006
July 11,
2005
Attachment B
Required Inmate Telephones
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
July 11,
200S
Attachment B
Required Number of Inmate Telephone Instruments
Inside
Inmate
Telephones
Bay State Correctional Center
Boston Pre-Release Center
Bridgewater State Hospital
Lemuel Shattuck Hospital
Correctional Center
Mass Alcohol & Substance
Abuse Center (MASAC)
Massachusetts Treatment Center
MCI - Cedar Junction
MCI - Concord
MCI - Framingham
MCI - Norfolk
MCI - Plymouth
MCI - Shirley
North Central Correctional
Institution at Gardner
Northeastern Correctional Center
Old Colony Correctional Center
Pondville Correctional Center
South Middlesex Correctional Center
Souza Baronowski Correctional
Center ( Shirley)
TOTAL
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Special
MgmtUnit
Telephones
Coin
Telephones
6
0
4
0
0
0
2
3
1
2
0
0
3
18
59
79
85
0
0
2
7
4
2
20
4
0
5
2
2
2
J
64
57
.
Outside
Inmate
Telephones
24
12
18
Location
11
13
2
0
3
0
4
123
106
-
2
4
2
1
7
J1
5
0
II
0
0
0
0
2
159
7
9
4
918
61
49
42
18
59
11
0
2
2
2
2
0
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phoue2006
2005
July 11,
Attachment C
Current Inmate Call Volume and
Commission History
SUMMARY BY MONTH - ALL CALL TYPES
•· . · . ········· . .
......... ........ ·.nate······ . ••·• . • · ./•·••••
......
.
May, 2004
June, 2004
July, 2004 August, 2004
September, 2004
October, 2004
November, 2004
December, 2004
January, 2005
February, 2005
March,2005
1------- April, 2005
ii,.
Totals:
Attempted
....
-
. . . Accepted
RecOtdC6tint
l{ecotdCoilrtf
669,411
662,920
698,724
714,055
652,354
650,301
583,247
609,364
620,379
570,035
601,662
613,635
232,738
229,168
246,581
248,792
226,399
229,635
215,365
232,899
230,869
202,887
213,279
216218
--
.' •. · . ·.·.··><71;,il;iQ~.zlsL.:i I i . , )
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
... I··. ··>j\ccepted
.......
.•• ..TotalMiillltes/
••••
.
3,112,166
3,084,469
3,333,243
3,328,119
3,020,223 - - 3,106,129
2,930,300
3,154,870
3,205,913
2,769,717
2,893,523
2,898,585
-~
_.
f •.•••••. / ••••••
<·.• •· · • •·2L·.····~i;·
(iii
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calliug System & Related Services
DOC File Number 1000-Pboue2006
2005
July 11,
SUMMARY BY MONTH - LOCAL CALLS
.. ...•. . • .··.·.··...>i.• • • • • .
. . . •~U,' .
"
.
!--
I··.···.
May, 2004
June, 2004
July, 2004
August, 2004
September, 2004
October, 2004
November, 2004
December, 2004
January, 2005
February, 2005
March,2005
April, 2005
. Attenlpt.ed
RetofdCoorif
613,380
611,730
639,164
656,074
598,851
596,281
534,843
558,139
570,581
521,088
--
54§.~_
558,694
···.·.i.·. . · · .· . ·.· · ·.· •.·•· .· . .·.·'Nt~ls:
1,(jQS;61S
AcCepted
.RetofdCoun
f---
Accepted ......
TotiliMiIllltesE .•.•. •
2,907,056 _ _
2,886,776
3,111,377
3,lli,321
2,815,874
2,893,064
216,677
213,875
229,832
231,874
210,400
213,448
200,158
216,397
214,617
186,275
194,924
198,386
2,7~4,022
2,933,423
2,985,141
2,545,174
2,643,895
2,657,781
li····""?6;S63
··3"',215;204
SUMMARY BY MONTH -INTRALATAIINTRASTATE CALLS
••••
I
........ Date
f---
.....•.
May, 2004
June, 2004
July, 2004
August, 2004
September, 2004
October, 2004
November, 2004
December, 2004
January, 2005
February, 2005
March, 2005
April, 2005
! .. ··•·•.•.•....... · . i
.Attempted
RecordCoont
••••••••••••••••••••••••
..
..•.•.....
.,..
30,728
28,730
32,780
31,204
29,981
30,391
27,414
29,407
26,608
26,609
29,23 I
31,535
Totals: ·>.··. ·.·.·i"e' ,i8 i ii
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Accepted . ...
Total Min ntes
Accepfed
ReeohlCouh
7,354
6,997
7,681
7,700
7,364
7,566
7,258.
8,062
7,072
6,974
7,167
7,630
97,793
94,348
107,343
106,164
98,077
101 052
99,023
108,004
97,796
95,528
98,074
103,670
,·.?···.·i·. · .·. ·. . . · .
120687;i>
,
".
,',
".
Department of Correction
Milford, Massachusetts 02202
...
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
SUMMARY BY MONTH
I
....
_
I
....•..•
•. ..1J:lrc
Attempt.ed
.••.•..•••..•
Retol'il¢ollnt
July 11,
lNTERLATAIINTRASTATE CALLS
1< ····<Accepted
...Accept-eIF
ru!iofdCOlhit
1·1'othlMil1UfeS
1---_""-M'"'ay,L2,~2004
25,088
8,707
107,317
June, 2004
22,266
8,296
103,345
____ July, 2004
26,594
9,068
114,523
August, 2004
26,602
9,218
110,634
23,438
8,635
106,272
September, 2004
+-___-=2:.::3>.:,5-.::0=-.3_ _--+_ _--=8:L,6:.:2:.:1_ _ _+--_--=1c:1=-2,0.::c1:.::3___--I
October, 2004
November, 2004
20,642
7,949
107,255
_. __
D_e_cember,2004
21,549
8,440
113,443
January, 2005
22,494
9,176
122,676
21,902
9,638
129,015
February, 2005
March, 2005
25,081
11,188
151,554
f---==-='-'--===---+----=""-''-'-------+-----=c:=c;:c:.---f----C=-:==--'-----l
April, 2005
?? qm
10,199
137,134
·.··.>i>
>
.>····.·.<1'()t~lsi··...><7lW~
it> ·········/i.<1;4i$;1$1 • . • · . . . • · •.·.»
SUMMARY BY MONTH -lNTERLATAlINTERSTATE CALLS
A.ccepted ...
Record Count
May, 2004
June, 2004
July, 2004
August, 2004
September, 2004
October, 2004
_l'I0vember, 2004
December, 2004
January, 2005
February, 2005
March,2005
April, 2005
.» ....•.
Totals:
204
194
185
175
84
126
348
210
135
173
281
159
Acceptdf.··.·. .·. . . .
totaiMl~ut~~· . .•.•••• ·
.
>.»>
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inm~te Calling System & Related Services
DOC File Number lOOO-Phone2006
July 11,
2005
COMMISSION HISTORY
Fiscal Year 2004
Fiscal Year 2005
....
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_ _ _. July, 2004
August, 2004
September, 2004
October, 2004
November, 2004
December, 2004
January, 2005
February, 2005
March,2005
April,2005
..•.•.••...••....
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T()t~'s:
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
$
$
$
$
$
$
$
$
$
$
1·.····.··.·•••• ·•·•·..••.••·••·•·· ••
.
···.···$$,
594,881.69
527,634.83
379,338.57
364,367.90
406,782.55
766,795.57
667,263.57
524,624.31
499,326.90
589;396.40
$
$
$
$
$
$
$
$
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$
(9.·>·.·· • i . .··.'r• ••.····i li • •·.• .• ·• • •· • .• ·. • ···•. ·<i:,,· . .
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249,85031
221,606.63
159,322.20
153,034.52
170,848.67
322,054.14
280,250.70
220,342.21
209,71730
247,546.49
,/".17L
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
July 11,
Attachment D
Cost Tables
Commonwealth of Massachusetts
50 MapJe Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secnre Inmate Calling System & Related Services
DOCFile Number lOOO-Phone2006
2005
July 11,
Attachment D
Cost Tables
The Bidder must complete all of the following Cost Tables. The proposed Inmate Calling System
and Related Services must be provided to the Massachusetts Department of Correction at no cost
to the DOC. Costs proposed in these Cost Tables will be the Commission Percentage paid to the
Commonwealth for all inmate calls made through the proposed system while in Collect-only
Mode or Debit-Based.
The Bidder must include the Imnate Calling System and Related Services according to the RFR
specifications for all goods and services. Any and all costs must be entered in U.S. currency. The
Bidder should be careful when it completes these Cost Tables because the Bidder shall be
responsible for any and all costs not included in these Cost Tables.
These cost tables must be provided in your response.
The following must be completed by the individual identified in the Contractor Authorized
Signatory Listing.
I am authorized by the Bidder to provide these costs and commission fee schedule in response to
this RFR.
,.
Bidder Name:
Signature:
Name:
Title:
,I
,I,·
Date:
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Iumate Calling System & Related Services
DOC File Number 1000-Phone2006
2005
July 11,
COST TABLE 1.0
COLLECT CALL COMMISSION FEE SCHEDULE
The following stated percentage is the figure used to calculate the monthly Commission paid to
the Mass DOC for all accepted l telephone calls placed through the Inmate Calling System. This
percentage will be based on monthly Gross Revenue2 attributed to the Inmate Calling System for
all call traffic.
The Bidder must provide a commission rate that includes a figure to the 11100 position (as in the
example below) to ensure that no ties will be possible from proposing Bidders.
Example:
The Bidder must not leave any space in the following form blank. Insert an appropriate number
into each space provide even if the number is a zero (0).
Proposed Monthly
Commission Percentage:
I - Accepted calls are defined as those inmate collect calls positively accepted (proactively or
passively) or approved by the called pruty via the use of Touch Tone input.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Pboue2006
2005
July 11,
COST TABLE 2.0
INTERNATIONAL CALL PER-MINUTE SCHEDULE
Bidders must complete Cost Table 2.0 on the following page. Feel free to make copies for
this table for inclusion with your response.
The Cost Table on the following page must be included in the Bidder's Response. This Cost
Table provides the proposed per-minute cost for inmate calling to countries/locations outside of
the North American Dialing Plan.
This Cost Table 2.0 (International Calling Costs) completed by the Bidder will be made an
integral part of the Bidder's Contract with the DOC. The Bidder must list all countriesllocations
to which it can provide collect only or direct dial (debit based) calls. In the appropriate column,
the Bidder must enter the per call surcharge, per minute rate (collect calls) and per minute rate
(direct dial).
All rates (with the exception of the per call surcharge) must be quoted on a per minute basis. No
per call minimum will be allowed for international calling.
Please do not leave any spaces empty in the Cost Table on the following page. For example, if
you provide direct dial service to the United Kingdom but do not provide access to this country in
a collect mode, place "Not Available" in the space provide for "Per Call Surcharge" and "Collect
Call Rate":
All costs for the proposed hardware, software, maintenance, service, etc. for the proposed Inmate
Calling System shall be the responsibility of the Bidder. No costs for such items shall be included
in Cost Table 2.0.
,
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
ii
,'Iii;'
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number 1000-Phone2006
.
2005
Jnly 11,
COST TABLE 2.0
INTERNATIONAL CALL PER-MINUTE SCHEDULE
Bidders must complete Cost Table 2.0 and include it in their response. Feel free to make as
many copies for this table as required for inclusion with your response.
...>, .. '
•••••••••••••••••••••••••
•
CilH&t
{)utYRate
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Direct· ••.•..
DiiFllitte
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calliug System & Related Services
DOC File Number lOOO-Phone2006
2005
July 11,
Attachment E
Sample Inmate Telephone
Number Request Form
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Iumate Calling System & Related Services
DOC File Number lOOO-Phone200G
2005
July 11,
Attachment E
Sample Inmate Telephone
Number Request Form
The Bidder must provide a three part fonn allowing for the request of telephone numbers by the
inmate which are used as the inmates "call list" associated with the inmate's PIN. The Bidder
must provide these forms during the tenn of the contract.
The current Inmate Telephone Number Request Form is provided on the following page. The
Bidder must provide a form that is similar to this sample fonn.
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFRfor a Secure Inmate Calliug System & Related Services
DOC File Number lOOO·Phoue2006
2005
July 11,
MASSACHUSETTS DEPARTMENT OF CORRECTION
Inmate Telephone System Number Request Form
INMATE Nl\l1E:
INMATE PIN #
COMMITMENT #: ____________UNIT: ____________LANGUAGE PR=E~F=E~R=E~N=C=E-:--ENGLISH 0 SPANISH 0
Inmate Signature: _________________
Date:
Add (A) /
Delete ( D)
1.
Name of Called
Relationship
Party
Area
Code
Telephone
Number
2.
3.
4.
5.
6.
7.
8.
9.
10.
-
--
THE FOLLOWING (APPROVED) ATTORNEY AND PRIVILEDGED NUMBERS WILL NOT BE RECORDED
-
Name
Area
Code
Telephone
Number
Your acceptance of a PIN and use of inmate telephones shall be deemed
as consent to the conditions and restrictions placed upon inmate
telephone calls;
including call monitoring,
recording and call
detail. 3-Way Calling is Not Allowed.
[ReVieW by Unit Staff Member (name and signature)
Commonwealth of Massachusetts
SO Maple Avenue, Suite 3
Date
Department of Correction
Milford, Massachusetts 02202
RFR for a Sectire Inmate Calling System & Related Services
DOC File Nnmber lOOO-Phone2006
2005
Jnly 11,
Attachment F
Business Reference Forms
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secnre Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
2005
July 11,
Bidder Business Reference #1
Bidder Name:
Customer Name:
Primary Contact:
Telephoue Nnmber:
Secondary Contact:
Telephone Number:
Month/Year Installed:
Number of Inmates:
Number ofICS
Installed:
Additional Description
Of Services Installed:
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calling System & Related Services
DOC File Number lOOO-Phone2006
July 11,
2005
Bidder Busiuess Reference #2
.
Bidder Name:
Customer Name:
Primary Contact:
Telephone Number:
Secondary Contact:
Telephone Number:
MonthlY ear Installed:
Number of Inmates:
N umber of ICS
Installed:
Additional Description
Of Services Installed:
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
RFR for a Secure Inmate Calliug System & Related Services
DOC File Number 1000-Phoue2006
2005
July 11,
Bidder Business Reference #3
Bidder Name:
1------------------------
Customer Name:
Primary Contact:
Telephone Number:
Secondary Contact:
Telephone Number:
MonthNear Installed:
Number of Inmates:
Number of ICS
Installed:
Additional Description
Of Services Installed:
Commonwealth of Massachusetts
50 Maple Avenue, Suite 3
Department of Correction
Milford, Massachusetts 02202
The Commonwealth of
Massach usetts
Department of Correction
Secure Inmate Calling System
& Related Services
DOC File Nq. lOOO-Phone2006
Responses to Bidder Inquiries
and RFR A'mendments
August 26, 2005
.",A-.
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
1.
August 26, 2005
We are a growing player in the inmate phone market which meets the DOC's requirement for having
been in business for three years as stated in RFR section 6.1.1. Our company does not yet meet the
DOC's requirement of having at least one "correctional organization in excess of 10,000 inmates" as
required in RFR 6.2.
Answer: Please refer to Amendment 1 in this document
2.
Page 2, first paragraph states that remote access must allow the DOC investigative personnel to
perform all functions available to the on-site DOC user. Is it the DOC's intent to use th:
I
or use the State owned DOC computers, or are these
detailed on page 33, sections 5.1.1. and 5.1.2?
Answer: In the ease
part
personnel are located
3.
to the proposed rcs, the DOC _ _ _
owned laptops and DOe own~,m;ru)t
RFR.
required as many DOe investigative
other non-institution loeations.
TIle table on page 89, Attachment e for Total of All Call Types does not equal the total.<;
accumulated from the other tables. The differences are listed below. Can you confirm the numbers
provided?
Answer: Please refer to Amendment 2 in·this d~cumellt.
4.
The table for Inter-State calls on Page 91 or Attachment C does not list any completed calls. Does
this mean that the DOC does not allow Inter-State Calls? This would seem to conflict with page 78,
section 5.13.3 which details the Inter-State rates.
Answer: Please refer to Amendment 2 in this doeument
5.
Section 2.31, page 22 in reference to the VINE payments of approxinlately $50,000 annually, is it
expected that this annual fee will increase each year, or will it always be approxinlately $50,000
annually?
Answer: The Bidder should expect a mininlal annual increase in the cost of VINE. These increases
have, in the past, been less than five percent (5 %).
6.
Page 26, "Lemuel Shattuck Hospital Correctional Center" is not presently listed as being on the
Verizon [CS platform. What platform currew: SJlpportsthe fucilities 2 inmate phones?
Answer:
The Lemuel Shattuck Hospital Correctional Center is currently served fTOm the [eS
installed at tlle Boston Pre-Release Center (Roslindale). The Bidder may inlplement the new [eS in
the same manner. However, the Bidder must agree to install a separate rcs in the Lemual Shattuck
Hospital Correctional Center if requested by the DOC in the future. Please refer to Section 5.11.1
and Section 5.1 1.2.
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
7.
2
August 26, 2005
Page 26, the Facility List indicates that several facilities are at the same location. Do these facilities
share an ICS or are they required to have independent ICS systems?
faciliti~s are located within the same city/town or the same
campus, each facility is operated as a separate entity. The Bidder must provide an rcs for each
facility listed in attachment B.
Answer: Although some of the DOC
8.
Page 26, which Inmate Management System does the DOC currently plan on the new ICS interfacing
with for Admissions, Transfers, and PIN Administration?
Answer: The DOC's main application system is a customized product called the Inmate
Management Sys(('>m (IMS) that was developed by Deloitte Consulting and is based on Oracle. The
"I'PU<"",UlU" consists of over 300 modules and sub-modules. The main mOdul=es.·• •
9.
Page 34, section 5.1.2 and thereafter appears to be mis-labeled, as there are duplicate sections
labeled 5.1.2 thru 5.1.5. Please advise how you would like for us to label our responses for the
duplicates.
Answer: Please refer to Amendment 3 in this document.
10.
Page 34, section 5.IA.
dial-up, the contractor's provided WAN, or·the State's own LAN /
Will the _
AN?
be via
Answer: - . must be provided by the contractor provided Wide Area Network (WAN)
supportrng~
11.
Section 5.1.25, page 37. The DOC has ,iI),<!i'iflW that there is a requirement for each provider to
have a billing agreement with each Cell Phone Provider to allow calls to cell phones. [s the DOC
aware of any provider that has a billing agreement with any cell phone provider that would allow
collect calls to cell phones? We are requesting that the DOC remove this requirement as Cell Phone
companies do not allow acceptance of collect calls. There are however alternatives to allow calls to
cell phones other than through billing via the cell phone provider.
Answer: Section 5.1.25 does not require the Bidder to have a billing arrangement with any cellular
provider. This section requires that _,_ !3idder describe how '.' ,_. proposed rcs operates when an
the
the
_
',_
,
inmate places a call to a cellular telephone: If the Bidder's lCS does not provide for or allow inmate
calls to cellular telephones then the Bidder should state that in response to this specification. The ouly
reference in the RFR to billing arrangements with cellular companies is Section 5.13.15 which is a
desirable specification.
"~"L>~_"',,~,,H'
12.
Page 46, Section 5.l.99 details the
have electricity and possibly a
for providing WAN access?
a vauaullc to the wiriiiiing conliract:or
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
3
Angust 26, 2005
Answer: Section 5 .99. refers to an additiOnaI---'that will be installed within the
facility. These
management personnel and must be directly'
13.
~e
of on-site investigators and
to the ICS installed at that facility.
Would the DOC consider an extension to the due date to allow for additional time to review all of the
answers to the bidder's submitted questions and allow time to respond to such answers in the bid
response?
Answer: No. The DOC believes that the 9 \I, weeks allowed to respond to the RFR is adequate.
14.
Is it mandatory for the replacement of all equipment even for incumbent to allow for all bidders to be
on an even playing field as fur as equipment cost is concerned?
Answer: The Bidder must provide an ICS and all related equipment (telephones, etc.) that meets the
specifications of the RFR document in terms of operation and ongoing maintenance. The incumbent
is required to meet the requirements of this RFR as must all Bidders. If the current systems and
equipment meet the RFR specifications, the incumbent vendor is not required to replace systems
and equipment that is fimctiouing as required.
15.
Section 5.13.13, page 78 - This RFR requests a list of our B&C agreements with the LECS/CLECs
and we need to meet at leasteof the LECslCLECs doing business in MA. Our Company has
always told us that this list is proprietary and not available for distribution. Would the DOC be
willing to change the requirements that would allow the Provider to provide such list on contract
award?
Answer: The DOC cannot wait until contract award to view such response as the Bidder's response
will be part of the evaluation of the Bidder's overall response. The Massachusetts Dept. of
Telecommunications and Energy (DTE) has infonned the DOC that the list of Local Exchange
Carriers (LECs) authorized to do business in the Commonwealth of Massachusetts is available to the
public from the DTE's website. If the Bidder is unable to indicate those LECs with which it has
billing arrangements, the DOC will accept the Bidder's response to Section 5.13.13 and Section
5.13.14 in sealed envelopes that would be opened upon tile DOC PMT signing any non-disc1osure
agreements acceptable to tile Bidder.
16.
The RFR states that public payphones are arequir"ment oftllis bid, but it does not state any specific
rates, nor does it look like any commissio~' orrqlorting on these types of phones are required. Can
you confian?
Answer: The DOC does not require a specific rate for the pay telephones but assumes that the
Bidder will providc rates that are affordable to the caller/user and in compliance with all tariffs filed
with the Massachusetts Department of Telecom and Energy. Compensation to the DOC is ou calls
placed via the ICS ouly. The Bidder is not required to pay a commission for calls placed over 111e
public pay telephones although the Bidder is required to provide such telephones where indicated at
initial installation and as required during the course of this contract.
RFR for a Secure Inmate Calling System & Related Senice.
Response to Bidder Inquiries and RFR Amendments
17.
4
Augnst 26, 2005
International Collect - In one statement, the RFR says that you don't want international collect, but
then in other statements you want us to list the countries and rates. Can you clear up the coliflict of
statements. (Sections 5.1.68 and paragraph above it, 5.1. 71, 5.1. 78, and 5.13.9).
Answer: TIle DOC does not understand the question with regard to the Sections referenced. Section
5.1.68 does not refer to international collect calling. The paragraph above it states that the system
will be implemented in collect mode for calls to areas served by the North American Dialing and
debit mode for international calls. Section 5.1.71, Section 5.1.78 and Section 5.13.9 all request (in
different ways) that the Biddyr indicate those intemationallocations to which it can. provide collect
calling bnt does not require specific countries.
18.
Prepaid Initial Free Call - (Section 5.13.22) - The RFR requests a free initial call period offered to
the inmate's called party. Can you estimate the number of calls and number of minutes that are
provided today on a monthly basis?
Answer: The DOC has no way to estimate the number of inmates that would ntilize a pre-paid
collect call option as such is not offered to the inmates with the current rcs.
19.
Prepaid Balance & Cost Of Call- (Section 5.13.22) - Wants the balance and the cost ofa prepaid
call to be announced to the called party for each calL Would it be acceptable to give an option such
as "Press 9 ·to hear the cost of this call and your current balance"? This would preverit the inmate
from being on hold so long, and possibly hanging up the phone.
Answer: Such an option to press a touch tone button to obtain such infonnation is acceptable to the
DOC for this desirable specification.
20.
lllC RFR talks abont wanting collect and ~ie debit, but then in Section 5.13.22, it talks about
prepaid collect, so I'm assuming you want all 3 applications?
Answer: The DOC requires the proposed rcs to operate in collect call and pre-paid debit mode. Prepaid Collect is not a requirement of the proposed rcs. Section 5.13.21 requires the Bidder to
describe its pre-paid collect option if the Bidder offers such an option. (In other words, a response of
"We do not offer a pre-paid collect option" would meet the mandatory specification.) Section 5.13.22
and Section 5.13.23 are desirable specifications based on the Bidder offering pre-paid collect
servIces.
21.
. ~--.
How many TOO's are required by the Commonwealth?
Answer: The Bidder must provide one (1) TDDITIY for each DOC facility. Additional TDDffTY
devices must be provided upon request of the DOC during the tean of this contract.
RFR for a Seeure Inmate Calling System & Related Semces
Response to Bidder Inquiries and RFR Amendments
22.
5
August 26, 2005
Can the Commonwealth provide the phone numbers for each fucility?
Answer: Please refer to Attaclunent A of this document for a list of the main telephone numbers at
each DOC facility.
23.
In Attaclunent C, there is no call data for interLATAIinterstate calls. [s this an oversight by the
Commonwealth or are these types of calls not made?
Answer: Please refer to Amendment 2 in this docwnent.
24.
The RFP requires that the Bidder tum in a completed Non-Disclosure Agreement form and the
Contractor Authorized Signatory listing form. Since these were sent in prior to receiving the
specifications, are they also required as part of the bid response? [[they are required as part of the
response, do you want originals or a copy of the one previonsly sent in to the DOC?
Answer: The Bidder mnst complete the. required Contractor Authorized Signatory Listing Form as
part of its response. An original of this form is required. The Non-Disclosure Agreement Form was
required to obtain the RFR and is not required with the Bidder's response to the RFR.
25.
Is a bid bond required?
Answer: No.
26.
Pg II par 2.18 What other correctional departments would the state anticipate taking advantage of
this contract?
Answer: Section 2.18 pertains to eligible entities and political subdivisions of the Commonwealth of
Massacllnsetts ouly and is solely a procurement vehicle Other eligible entities (e.g., county
correctional facilities) in Massachnsetts may, but are not required to, nse this contract as a vehicle to
obtain ICS systems and services from the Contractor. The Contractor must negotiate terms and
conditions as well as specific commission levels with the eligible entity utilizing this contract.
27.
Is a vendor allowed to submit multiple pricing.proposals in the bid response or mnst we submit
multiple complete proposals'!
<,;. .. '.
Answer: The Bidder may submit multiple responses to the RFR but each response must be a
complete response meeting all RFR specifications including all required forms and cost tables. Such
responses would be evaluated separately by the DOC PMT.
28.
What is the IMS nsed by the DOC?
Answer: Please refer to the answer to Question #8
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
29.
6
August 26, 2005
What Commissary Provider does the DOC use?
Answer: The DOC currently utilizes Keefe Conunissary Network of St. Louis, Missouri.
30.
Pg 49 par 5.2.11 Do you mean that call recording must not have to be individually listened to before
copying to CD? Although it is possible to record directly to a CD when using Microsoft operating
systems the recommended method by Microsoft is to place all call recording on the local hard drive
and then copy to a CD so as to not lose data packets. Is this method acceptable to the DOC?
In order .~ansferinmate call recordings to CD, DOC personnel are
currently required to~to the inmate call as it downloads to the local Pc. This is
extremely cumbersome and time consuming especially when a great number of call recordings are
subpoenaed. The intent of Section 5.2.11 is to "transfer call recordings to CD in a simplified and
efficient manner." The manner in which the Bidder achieves this "simplified and efficient matmer"
with the proposed lCS must be described in the Bidder's response.
Answer:
31.
Pg 54 par 5.3.23
phones?
Does this provision allow any government agency to purchase coin operated
'''.
Answer: No. These coin operated telephones are for DOC facilities only as described in the RFR.
32.
Please explain Pg 43 par 5.1.75. Is the Commonwealth asking for integration with the commissary
or just to be able to receive telephone purchases from the commissary? What method is currently
used to accomplisb this?
Answer: The level of integration required i~. 0WY to be able to receive telephone purchases from the
commissary. Currently the DOC dedncts monies to be used for debit calling from the inmate's
commissary account and transfers these monies to the current rcs provider who maintains the
irunate's telephone account.
33.
Does Pg 11 par 2.18 mean that if vendors would offer a different rate and commission offer to other
government agencies those rates and connnissions must be shown here?
Answer: No. Rates need only be. pmvid~
Please refer to tlle answer to Question #26.
34.
':~hRj!1d correctio~ departments exercise
this option".
In order to adequately price out the individual servers for each location, we need a breakdown of the
call volumes by each site. The volume and type of calls for each facility correlates to the size of bard
drives for number of calls, recordings, and word search capabilities. Please break down the call
volumes by site for the following call types: i. Local, ii. IntraLata, iii. InterLata, iv. Interstate, and
v. International.
;
.
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inqniries and RFR Ameudments
7
August 26, 2005
Answer: Call volume by DOC facility is not available. Total call volume, inmate population by
facility and the total number of imnate telephones in use at each facility are provided for your use.
The Bidder should use its past experience in the inmate calling industry to size the proposed ICS
appropriately.
35.
SectionS.l3.IS on page 80. Will the state consider a 45 day payment schedule?
Answer: No.
36.
Section 5.13.20 on page 80. Is a "Bill Statement Fee", a fee charged to plaee collect calls on end
users' home telephone bills, included in this section of charges not appropriate for this requirement?
Answer: Yes, this charge would not be appropriate. The only charge on the end user's bill/iuvoice
must be for the collect call (surcharge and per minute rated) and any required regulatory charges
ouly. No Bidder specific "administrative charges" (excluding late charges) may be added to the called
parties invoice.
, <1\",j -'-,:t,",\-/,
37.
Is there a name given to the offender management software used. by the Department of Corrections?
Answer: Please refer to the answer to Question #S.
38.
Please define the specification for
you reqUIre.
to
complianee with the mandatory specifications of the
39.
Please confinn or correct the following definition of prepaid and debit. Pre-paid is end user driven
where they setup an account with the res provider. Debit is imnate driven where they purchase
phone time similar to calling cards. Both of these call methods have all the security features of the
traditional collect calls.
Answer: For the purposes of this RFI(' pre"~iud (With the exeeption of pre-paid collect calling
described in Sections 5.13.21, 5.13.22 and 5.13.23) and debit arc the same fimction. Pre-paid debit
calling refers to the function of the rcs to allow for an imnate to debit a pre-paid account (e.g.,
canteen, commissary, telephone account, etc.) for the call being placed. This pre-paid debit function'
of the proposed ICSinust operate without requiring the use of debit cards provided to the imuates.
RFR for a Secnre Inmate Calling System & Related Services
Response to Bidder Inquiries aud RFR Amendment.
40.
8
August 26, 200S
How many site administrators are clllTentIy servicing the 18 correctional facilities'!
Answer: Six (6) to eight (8) at anyone time due to turnover.
41.
Section 6.2 on page 81. Please define end user. Industry usually refers to end users as family and
friends who accept calls from inmates. Does this requirement mean testimonial from end users as it is
defined above?
Answer: No. The "end user" listed to in Section 6.2 refers to the correctional facility utilizing the
Bidder's system that the Bidder would include as a reference.
42.
2.26.2 - Regarding each stated mandatory requirement, can the bidders assume that a response of
"agree" or "comply" will suffice to address the requirement unless the requirement specifieally
requests additional description or explanation of the method of compliance?
Answer: That is correct. Please refer to Section 2.26.4.
43.
2.37
This paragraph suggests that the PMT may be interested in evaluating "Proposed
Alternatives" as part of its Best Value detennination. However, we did not see any wording or format
in tlie RFR that indicates where tile responder should include a description of proposed alternatives.
Answer: The DOe PMT will be the sole detenuiner of the added value provided by the Bidder's
response. The Bidder is able to demonstrate the "added value" of its proposed res both in its
response cover letter as well as in its response to individual RFR specifications. Please refer to
Section 2.26.5 of the RFR document.
44.
5. L7!, 5.L78, 5.13.9 - The request is for the bidder to provide a list of all countries outside of the
US that can be reached by the res via collect calling. However, other areas of the RFR state that
pre-paid debit calling will be used to make international calls. Table 2.0 also requires bidders to enter
their call rates for international collect. Will bidders be penalized if they provide pre-paid debit only
for calls made outside the North American dialing plan?
Answer: No, Bidders will not be penalized. ,The RFR states that the system will be implemented in
collect mode for calls to areas served by tlte North American Dialing and debit mode for international
calls. Section 5.1.71, Section 5.1.78 and Section 5.13.9 all request (in different ways) that the Bidder
indicate those international locations to which it can provide collect calling as the DOe may, in tile
future, wish to allow such international collect calling. Bidders will not be penalized for not
providing collect calling outside of the North American Dialing Plan.
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
45.
9
August 26, 2005
5.3.1,5.7.1 - Can bidders assume that the DOC is requiring aU inmate telephones be brand new or
will bidders have the opportunity to negotiate the current provider to purchase and leave phones that
are in good operating order and appearance in place?
Answer: For the purposes of this RFR, the Bidder must propose new imnate telephones. However,
sin.ce the DOC owns the current imnate telephones, the DOC will be open to negotiating the re-use of
the current inmate telephones with the awarded Bidder.
46.
5.9.17,5.9.18, 5.9.19 - Paragraph 5.9.17 requires the bidder to provide maintenance records to the
DOC for the term of the contract; 5.9.19 says it is desirable for the bidder to provide historical
maintenance records from the initial contract date. One request is mandatory, the other is desirable.
Please clarify.
Answer: Section 5.9.17 requires the Bidder to provide such maintenance records upon request.
Section 5.9.18 requires that such records be available for 24 months backwards from the date of the
request for such records from the DOC. Thus the Bidder is only required to maintain maintenance
records for a total of 24 months. For example, in year 3, the Bidder is required to have maintenance
records for Year 2 and Year 3. In year 4, the Bidder is required to have maintenance records fro
Year 3 and Year 4. Section 5.9.19 desires that the Bidder maintain records from the date of
installation thus in Year 5 of this contract, the DOC could request a maintenance record for Year I if
it so desired.
47.
Cost Table 1.0: There is a cost table in which the. bidder must write the collect call commission fee
percentage. There is no similar table for bidders to enter the pre-paid debit revenue offered on
international calls.
Answer: Please refer to Amendment #4 in this document.
48.
Section: 5. 1.1: Can the two inside imnate phones required at Lemuel Shattuck Hospital be run from a
remote location due to the minimal number of phones required instead of needing a full system on
site? If so, will a PC and laser printer still be a necessity for this site?
Answer: Please refer to the answer to Question #6.
49.
Section 5.2.4: As opposed to storage of~of recordings at each DOC site, is it acceptable to
provide access to a central database with the option of retaining an amol1!lt of recordings on each
site and the remainder off site, with full access and capability to download and bum to CD, provided
that the access to the central database will be as if the data was sitting on site? DOC personnel with
authorized~or authorized access from a DOC facility will have full access to t h e _ for
all DOC's ~ configuration. pOC I!nrsp~Illl,~1 wjll searyhand retrieve the recordings as they
normally would and the database will determine the location of the recording and automatically
provide it.
RFR for a Secure Inmate Cailing System & Related Services
Response to Bidder Inquiries and RFR Amendments
Answer: No. The on-site systems must have the required storage for
recordings. The· Bidder must also meet all requirements for off-site storage
in the RFR document.
50.
10
August 26, 200S
of call
manaj>:ement outlined
Attachment DICost Table 2.0: Can additional columns be added to the table so any rates or
surcharges not referred to in its present state can be displayed?
Answer: No. The per minute rates proposed by the Bidder must include all charges associated with
the international call.
51.
. I know the delivery of this question is being submitted after the "due by" time, however, in scheduling
our dates and looking at when the bidder response to RFR is due to the DOC we noticed that it states
"Thurs., Sept. 14, 2005 - 2:00 pm EDT". Clarification is needed because Sept. 14th IS a
Wednesday. We need to know if it's due au Wed., Sept. 14,2005 or Thurs., Sept. 15,2005.
AnSwer: This is a typographical error. The Due Date for submission of Bidder Responses is
Thursday, September 15,2005 at 2:00 pm EDT. The Bidder should check the Comm-PASS system
on a regular basis. If any changes to the Due Date are made, such changes will be posted to the
Comm-PASS system
52.
RFR Paragraph 6.3.2 indicates the desirable requirement that the bidder should have at least one
reference the same size as the DOC with regard to facilities and inmates. If the requirement is left
standing as a desirable in 6.3.2 then our company will find itself at an extreme disadvantage in the
evaluation process based on the DOC's point allocation award as stated in RFR 2.3 5.
Answer: Desirable specification 6.3.2 remains as written. Bidders are not required to meet desirable
specifications and not doing such does not disqualify the Bidder's Response from consideration by
the DOC PMT. In addition, based all the evaluation points assigned to the various desirable
specifications, a Bidder's inability to meet any single desirable specification does not place any
Bidder at an "extreme disadvantage" in this procurement.
RFR for a Secure Inmate Calliug System & Related Services
Response to Bidder Inquiries and RFR Amendments
11
August 26, 2005
Amendments to the RFR
DOC lOOO-Phone2006
The Bidder must acknowledge the following amendments to the above mentioned RFR in its response.
As these amendments either clarifY, replace or add to the specifications of the RFR document, the Bidder
must adhere to the changes and additions made to the RFR document by these amendments in its Response.
Failure to acknowledge and respond to these amendments in the Bidder's Response to the RFR documeut
may lead to disqualification of the Bidder's Response.
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
12
August 26, 2005
AMENDMENT #1
Section 6.2 -BidderlProduct References. The second paragraph of this specification which reads:
"A minimum of three (3) references must be provided on the Business Reference Form provided in
Attachment F and included with your response. At least one (I) of these references must be for a
correctional organization with in excess of 10,000 inmates."
.
is replaced, in its entirety, with the following:
"A minimum of three (3) references must be provided on the Business Reference Form provided in
Attachment F and inclnded with your response."
All other paragraphs of this specification remain as written.
".
.'~-
-.
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
13
August 26, 200S
AMENDMENT #2
Attachment C - Current Inmate Call Volume and Commission History is replaced in its entirety with
the following:
Attachment C
Current Inmate Call Volume and
Commission History
SUMMARY BY MONTH - ALL CALL TYPES
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
SUMMARY BY MONTH - LOCAL CALlS
SUMMARY BY MONTIl- fNTRALATAlINTRASTATE CALLS
14
Augnst 26, 2005
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
SUMMARY BY MONTH-INTERLATNINTRASTATE CALLS
SUMMARY BY MONTH - INTERLATNINTERSTATE CALLS
15
August 26, 2005
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
COMMISSION HIsTORY
Fiscal Year 2004
Fiscal Year 2005
16
August 26, 2005
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
17
August 26, 2005
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
18
August 26, 200S
AMENDMENT #3
Section 5.1 and its subsections which are currently numbered as/allows:
5.1
The Secure Inmate Calling System (ICS) proposed for the DOC must iuclude the followiug
components :
S.U
An on-site ICS located at each facility (See Section 3J) of the DOC. Each system must
contaiu one (I) PC and laser priuter (22 ppm minimum);
5.1.2
One (1) additional PC providiug access to the ICS for programmiug changes and
management features (e.g., report access, etc.) must be provided at the followiug DOC
facilities:
5.1.3
The addition of one (1) laser priuter (22 ppm minimwn) at the
each of the DOC facilities listed iu 5.1.2;
5.1.4
It is desirable that the Contractor p r o v i d e " - " t o be used by DOC
iuvestigator staff
to the s~ust maiutaiu, replace
and upgrade these
duriug the life of the contract to ensure that
a~ss to the rcs.
investigator staffhave
S.l.S
A Centralized System Database located outside of the DOC facilities and maintaiued by
the Bidder. The Bidder must state, in its response, the physical loeati.on·(City/State)
where the centralized system database is location.
within
The proposed rcs must be proposed with its own unique Local Area Network (LAN). Use of or
integration with the existing DOC LAN is not permitted nnless specified by the DOC.
The proposed rcs must allow for all DOClocatiollS to be networked together thus allowing the
. shariug of inmate information, inmate PINs and call records between system. This network
between DOC locations must allow for _ _ of the rcs at one DOC facility by an
authorized nser at another DOC facility.
~
', ..
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
19
Augnst 26, 2005
The proposed I CS must allow for administrator password levels that restrict DOC personnel to
the ICS within their particular DOC facility as well as allow certain DOC personnel to access
multiple systems, if required.
is replaced in its entirety with the following numbering sequence:
5.1.1
The Secure lmnate Calling System (rCS) proposed for the DOC must include the following
components :
5.1.1.1 An on-site ICS located at each facility (See Section 3.1) of the DOC. Each system must
contain one (I) PC and laser printer (22 ppm minimum);
5.1.1.2 One (1) additional PC providing access to the rcs for programming changes and
management features (e.g., report access, ete.) must be provided at the following DOC
facilities:
This additional PC will be IOC3lted I
5.1.1.3 The addition of one (I) laser printer (22 ppm minimum) at the • • •
each of the DOC facilities listed in 5.1.2;
5.1.1.4 It is desirable that the Contractor
investigatDr
and upgrade
investigator
within
provid~tD
be used by DOC
the system. The Contractor must maintain, replace
during the life of the contract to· ensure that
access tD the rcs.
5.1.1.5 A Centralized System Database located out,side of the DOC facilities and maintained by
the Bidder. The Bidder must state, in its response, the physical location (City/State)
where the centralized system database is location.
The proposed rcs must be proposed with its 01'\11 unique Local Area Network (LAN). Use of or
. integration with the exisring DOC LAN is not permitted unless specified by the DOC.
RFR for a Secure Inmate Calling System & Related Services
Respouse to Bidder Inquiries and RFR Amendments
20
August 26, 2005
The proposed ICS must allow for all DOC locations to be networked together thus allowing the
shariug of inmate infonuation, inmate PINs and call records between system. This network
between DOC locations must allow f o r _ o f the ICS at one DOC facility by an
authorized user at another DOC facility.
The proposed ICS must allow for administrator password levels that restrict DOC personnel to
the ICS within their particular DOC facility as well as allow certain DOC personnel to access
multiple systems, if required.
This amendment is the numbering sequence only. The text of the· specifications remains unchanged.
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and. RFR Amendments
21
August 26, 2005
AMENDMENT #4
Attachment D - Cost Tables is replaced in its entirety with the following:
Attachment D
Cost Tables
The Bidder must complete all of the following Cost Tables. The proposed Inmate Calling System and
Related Services must be provided to the Massachusetts Department of Correction at no cost to the DOC.
Costs proposed in these Cost Tables will be the Conunission Percentage paid to the Commonwealth for all
imnate calls made through the proposed system while in Collect-only Mode or Debit-Based.
The Bidder must include the Imnate Calling System and Related Services according to the RFR
specifications for all goods and services. Any and all costs must be entered in U.S. currency. The Bidder
should be careful when it completes these Cost Tables because the Bidder shall be responsible for any and
all costs not included in these Cost Tables.
These cost tables must be provided in your response.
The following must be completed by the individual identified in the Contractor Authorized Signatory
Listing.
I am authorized by the Bidder to provide these costs and commission fee schedule in respouse to this RFR.
Bidder Name:
k"
Signature:
Name:
Title:
Date:
RFR Cor a Seenre lnmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
22
August 26, 2005
COST TABLE 1.0
COLLECT CALL COMMISSION FEE SCHEDULE
The following stated percentage is the figure used to calculate the monthly Commission paid to the Mass
DOC for all accepted' telephone calls placed through the lnruate Calling System. This percentage will be
2'
.
based on monthly Gross Revenue attributed to the lnruate Calling System for all call traffic.
The Bidder must provide a commission rate that includes a figure to the IIIDO position (as in the example
below) to ensure that no ties will be possible from proposing Bidders.
Example:
The Bidder must not leave any space in the following form blank Insert an appropriate number into each
space provide even if the number is a zero (0).
Proposed Monthly
Commission Percentage:
I I I· I I I
I - Accepted calls are defined as those inmate collect·calls positively accepted (proactively or passively) or
approved by the ealled party via the use of Touch Tone input.
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
23
August 26, 2005
COST TABLE 2.0
PRE-PAID DEBIT CALLING COMMISSION FEE SCHEDULE
The following stated percentage is the figure used to calculate the monthly Commission paid te the Mass
DOC for all telephone calls placed through the Inmate Calling System in pre-paid debit mode, This
percentage will be based on monthly Gross Revenue' attributed to the Imnate Calling System for all prepaid debit call traffic,
The Bidder must provide a commission rate that includes a figure to the 11100 position (as in the example
below) te ensure that no ties will be possible from proposing Bidders,
.
Example:
The Bidder must not leave any space in the following form blank Insert an appropriate number inte each
space provide even if the number is a zero (0).
Proposed Monthly
Commission Percentage:
."
I I I.. I I I
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
24
August 26, 2005
COST TABLE 3.0
INTERNATIONAL CALL PER-MINUTE SCHEDULE
Bidders must complete Cost Table 3.0 on the following page. Feel free to make copies for this table
for inclusion with your response.
The Cost Table on the following page must be included in the Bidder's Response. Thi,<; Cost Table
provides the proposed per-minute cost for inmate calling to countriesllocations outside of the North
American Dialing Plan.
This Cost Table 3.0 (International Calling Costs) completed by the Bidder will be made an integral part of
the Bidder's Contract with the DOC. The Bidder must list all countriesllocations to which it can provide
collect only or direct dial (debit based) calls. In the appropriate column, the Bidder must enter the per call
surcharge, per minute rate (collect calls ) and per minute rate (direct dial) .
All rates (with the exception of the per call surcharge) must be quoted on a flat per minute basis and
include all costs associated with processing the international calL No per call minimum will be allowed for
international calling.
In the left hand colulllll, the Bidder must enter the countJy (outside the North American Dialing Plan) to
which it can provide service. In the right hand columns, the Bidder must enter a rate in the appropriate
column to indicate if the Bidder carries traffic to the listed COlilltry in collect call mode, pre-paid debit mode
or both.
The Bidder must not leave any spaces empty in the Cost Table on the following page. For example, if you
provide pre-paid debit direct dial service to the United Kingdom but do not provide access to this country in
a collect mode, place "Not Available" in the space provide for "Per Call Surcbarge" and "Collect Call
Rate".
All costs for the proposed hardware, software, maintenance, service, etc. for the proposed Inmate Calling
System shall be the responsibility of the Bidder. No costs for such items shall be included iI) Cost Table
3.0.
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
25
August 26, 2005
COST TABLE 3.0
INTERNATIONAL CALL PER-MINUTE SCHEDULE
Bidders must complete Cost Table 3.0 and include it in their response. Feel free to make as many
copies for this table as required for inclusion with your response.
.
...............................
:::::;:; :.
...••....... ··/··I·. ·••. . •ri·.,~.·..•.. · • ~.• . •. •. •. .• .• •. . .• . •. •. • .• .• •.
.•
;~~
,
,
:
" : '.
.
.
.
RFR for a Secute Inmate Calling System & Related Sernces
Response io Bidder Inquiries and RFR Amendments
26
August 26, 2005
Amendment #5
The following mandatory specification is added to the RFR document and must be met by the Bidder:
5.5.9
The proposed ICS must allow for multiple levels of system access by authorized DOC personnel (e.g.,
reports only, call recordings at a specific fucility only, etc.). The Bidder must describe, in its response,
how this is accomplished and any limitations to these password levels.
RFR for a Secure lnmate Calling System & Related Services
Response to Bidder lnquiries and RFR Amendments
27
August 26, 2005
Amendment #6
The following mandatory specification is added to the RFR document and must be met by the Bidder:
5.12.18· The Bidder must comply with all confidentiality requirements under Massachusetts General Law
(M.G.L.). Additional information regarding Massachusetts General Laws may be found on the
Commonwealth ofMassachnsetts website www.masS.gov.
28
August 26, 2005
RFR for a Secure Inmate Calling System & Related Services
Response to Bidder Inquiries and RFR Amendments
Attachment A
DOC Facility Telephone Numbers
Facility
Location
Bay State Correctional Center
Boston Pre-Release Center
Bridgewater State Hospital
Lemuel Shattuck Hospital Correctional Center 1
Mass Alcohol & Substance Abuse Center (MASAC)
Massachusetts Treatment Center
MCr - Cedar Junction
MC! - Concord
,-t,
MCr - Framinl(ham
MCI - Norfolk
MCI - Plymoutb
MC! - Shirley
Nortb Central Correctional Institution at Gardner
N ortbeastem Correctional Center
.
Old Colony Correctional Center
Pondville Correctional Center
...
South Middlesex Correctional Center
Souza Baronowski Correctional Center ( Shirley)
..
Norfolk
Roslindale
Bridgewater
Jamaica Plain
Bridgewater
Bridgewater
Walpole
Conwrd
Framingham
Norfolk
Plymoutb
Shirley
Gardner
Concord
Bridgewater
Norfolk
Framil]gham
Shirley
Main
Telephone No.
(508) 668-1687
(617) 822-5000
(508) 2794500
(617) 522-7585
(508) 279-3500
(508) 279-8100
(508) 660-8000
(978) 405-6100
(508) 532-5100 .
(508)-660-5900
(508) 295-2647
(978) 4254341
(978) 630-6000
(978) 371-7941
(508)279-6000
(508) 660-3924
(508) 879-1241
(978)5 14-6500
