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GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Title Page
This tariff, M.D.T.E. Tariff No. 2 filed by Global Tel*Link Corporation cancels and replaces, in its
entirety, the current tariff on file with the Commission, M.D.T.E. Tariff No. 1, issued by Global Tel*Link
Corporation.
TITLE PAGE
TARIFF APPLICABLE TO
ALTERNATE OPERATOR SERVICES
(INMATE SERVICES)
WITHIN THE STATE OF MASSACHUSETTS
PROVIDED BY
OF
GLOBAL TEL* LINK CORPORATION
This tariff includes the rates, charges, terms and conditions of service for the provision of
domestic intrastate automated collect call processing services by Global Tel*Link Corporation
for use by inmates in correctional institutions in Massachusetts.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
1st Revised Page 1
Cancels Original Page 1
CHECK SHEET
Pages of this tariff, as indicated below, are effective as of the date shown at the bottom of the respective pages.
Original and revised pages, as named below, comprise all changes from the original tariff and are currently in
effect as of the date on the bottom of this page.
PAGE
Title
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REVISION
Original
1st Rev.
Original
Original
Original
Original
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Original
Original
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Original
Original
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*
PAGE
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REVISION
Original
1st Rev.
Original
*
* - indicates those pages included with this filing
Issued: November 9, 2007
Issued by:
Jeffrey B. Haidinger, President
12021 Sunset Hills Road, suite 100
Reston, VA 20190
EFFECTIVE: December 9, 2007
MAn0701a
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 2
TABLE OF CONTENTS
Section
TITLE PAGE
Page
Cover
CHECK SHEET
1
TABLE OF CONTENTS
2
EXPLANATION OF SYMBOLS
3
TARIFF FORMAT
4
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS
5
SECTION 2 - RULES AND REGULATIONS
7
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
19
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 3
EXPLANATION OF SYMBOLS
When changes are made in any tariff sheet, a revised sheet will be issued canceling the tariff
sheet affected. Changes will be identified on the revised page(s) through the use of the
following symbols:
(C)
-
To signify changed regulation.
(D)
-
To signify discontinued rate or regulation.
(I)
-
To signify increased rates.
(M)
-
To signify material relocated from one page to another without change.
(N)
-
To signify new rate, regulation, or text.
(R)
-
To signify reduced rate.
(S)
-
To signify reissued material.
(T)
-
To signify a change in text, but no change in rate or regulation.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 4
TARIFF FORMAT
A.
Page Numbering - Page numbers appear in the upper right corner of the page. Pages are numbered
sequentially. When a new page is added between pages already in effect, a decimal is added. For
example, a new page added between Pages 14 and 15 would be 14.1.
B.
Page Revision Numbers - Revision numbers also appear in the upper right corner of each page.
These numbers are used to determine the most current page version on file with the M.D.T.E. For
example, the 4th revised Page 14 cancels the 3rd revised Page 14. Consult the Check Sheet for the
page currently in effect.
C.
Paragraph Numbering Sequence - There are nine levels of paragraph coding. Each level of coding
is subservient to its next higher level:
2.
2.1.
2.1.1.
2.1.1.A.
2.1.1.A.1.
2.1.1.A.1.(a).
2.1.1.A.1.(a).I.
D.
Check Sheets - When a tariff filing is made with the M.D.T.E., an updated Check Sheet accompanies
the tariff filing. The Check Sheet lists the pages contained in the tariff, with a cross reference to the
current revision number. When new pages are added, the Check Sheet is changed to reflect the
revision. All revisions made in a given filing are designated by an asterisk (*). There will be no other
symbols used on this page if these are the only changes made to it (i.e., the format, etc. remain the
same, just revised revision levels on some pages.)
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 5
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS
Automated Collect Calls - Calls billed to the called party and completed through an automated call processing
system that prompts the call originator and the called party such that the call is completed without live operator
assistance.
Collect Billing - A billing arrangement whereby the originating caller may bill the charges for a call to the
called party, provided the called party agrees to accept the charges.
Commission - Refers to the Massachusetts Department of Telecommunications and Energy.
Company - Used throughout this tariff to refer to Global Tel*Link Corporation, unless otherwise clearly
indicated by the context.
Correctional Institutions - Used throughout this tariff to refer to prisons, jails, penal facilities or other
institutions used for penalty purposes which contract with the Company for the provision of service for use by
their inmate population.
Customer - A person, firm, partnership, corporation or other entity which arranges for the Company to
provide, discontinue or rearrange telecommunications services on behalf of itself or others; uses the Company's
telecommunications services; and is responsible for payment of charges, all under the provisions and terms of
this tariff. In the case of collect-only calling services provided to inmates of correctional Institutions, the called
party is the Customer and is responsible for payment of charges.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 6
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS, CONT'D.
GTL - Used throughout this tariff to refer to Global Tel* Link Corporation, the issuer of this tariff.
Inmates - The jailed population of correctional institutions who are authorized by the Institution to use such
service. Responsibility for payment of Inmate charges requires positive acceptance by a Customer (i.e., billed
to a third party) or prepayment by the Inmate.
Institution - Used throughout this tariff to refer to correctional institutions.
Institutional Telephone - A coinless telephone instrument that allows Inmates to place collect and prepaid
calls at the instrument.
LATA - Local access and transport area. A geographic area established by the US District Court for the
District of Columbia in Civil Action No. 82-0192.
M.D.T.E. - Massachusetts Department of Telecommunications and Energy.
Pay Telephone - A telephone instrument equipped with a credit card reader, coin box, or similar device that
allows charges to be collected for each call at the instrument.
Person to Person Call - A service whereby the person originating the call specifies a particular person to be
reached, or a particular station, room number, department, or office to be reached through a PBX attendant.
Premises - The physical space designated by the Customer for the termination of the Company's service.
Station to Station Call - A service whereby the Customer places a non-Person to Person call with the
assistance of an operator (live or automated).
Terminal Equipment - Telecommunications devices, apparatus and associated wiring on the Premises of the
Customer.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 7
SECTION 2 - RULES AND REGULATIONS
2.1
Undertaking of the Company
Global Tel* Link Corporation's services and facilities are furnished to correctional institutions in
Massachusetts for communications originated by inmates of the institutions. GTL, through its call
processing equipment, only provides automated collect, prepaid and debt inmate calling services. This
tariff encompasses only those services provided between locations within the state of Massachusetts.
The Company's services and facilities are available twenty-four (24) hours per day, seven (7) days per
week, subject to restrictions and limitations of service imposed by the correctional institution.
The Company installs, operates, and maintains the communications services provided here in under
for Inmates in accordance with the terms and conditions set forth under this tariff and through contract
with the institution. The Company may act as the correctional institution's agent for ordering access
connection facilities provided by other carriers or entities, when authorized by the institution, to allow
connection of an institution's location to the Company’s network. The institution shall be responsible
for all charges due for such service arrangement.
2.2
Use of Service
Services are provided under this tariff to correctional institutions and may be used by authorized
inmates of institutions for any lawful purpose for which the service is technically suited, subject to
such limitations or restrictions established by the Institution.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 8
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.3
Limitations of Service
2.3.1
Service is offered subject to the availability of the necessary facilities and equipment, and is
subject to the provisions of this tariff.
2.3.2
Service is provided only to correctional institutions for use by authorized inmates of the
institutions and is subject to any restrictions or limitations imposed by the correctional
institution.
2.3.3
The Company reserves the right to discontinue or limit service when necessitated by
conditions beyond its control, or when the Customer or Inmate is using service in violation of
provisions of this tariff or the law.
2.3.4
The Company does not undertake to transmit messages, but offers the use of its facilities
when available, and will not be liable for errors in transmission or for failure to establish
connections.
2.3.5
The Company reserves the right to discontinue service, limit service, or to impose
requirements on Institutions as required to meet changing regulatory or statutory rules and
standards.
2.3.6
The Company reserves the right to discontinue service when any governmental or regulatory
condition imposed upon the Company materially and negatively impacts the financial viability
of the service as determined by the Company in its best business judgment.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 9
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.4
Liability of the Company
2.4.1
The Company's liability for damages arising out of mistakes, interruptions, omissions, delays,
errors, or defects in transmission which occur in the course of furnishing service or facilities,
in no event shall exceed an amount equivalent to the proportionate charge to the Customer or
Inmate for the period during which the faults in transmission occur.
2.4.2
The Company shall not be liable for claim or loss, expense or damage (including indirect,
special or consequential damage), for any interruption, delay, error, omission, or defect in any
service, facility or transmission provided under this tariff, if caused by any person or entity
other than the Company, by any malfunction of any service or facility provided by any other
carrier, by an act of God, fire, war, civil disturbance, or act of government, or by any other
cause beyond the Company's direct control.
2.4.3
The Company shall not be liable for, and shall be fully indemnified and held harmless by
Customer and Inmate against any claim or loss, expense, or damage (including indirect,
special or consequential damage) for defamation, libel, slander, invasion, infringement of
copy-right or patent, unauthorized use of any trademark, trade name or service mark, unfair
competition, interference with or misappropriation or violation of any contract, proprietary or
creative right, or any other injury to any person, property or entity arising out of the material,
data, information, or other content revealed to, transmitted, or used by the Company under
this tariff; or for any act or omission of the Customer or Inmate; or for any personal injury or
death of any person caused directly or indirectly by the installation, maintenance, location,
condition, operation, failure, presence, use or removal of equipment or wiring provided by the
Company, if not directly caused by negligence of the Company.
2.4.4
The Company shall not be liable for any defacement of or damages to the premises of an
Institution resulting from the furnishing of service which is not the direct result of the
Company's negligence.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 10
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.4
Liability of the Company, Cont’d.
2.4.5
The Company is not liable for any act or omission of any other entity furnishing a portion of
the service or any acts or omission of the Customer.
2.4.6
Service furnished by the Company may be interconnected with the services or facilities of
other carriers or private systems. However, service furnished is provided solely by the
Company and is not a joint undertaking with other parties.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 11
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.5
Assignment or Transfer
All facilities or services provided under this tariff are directly or indirectly controlled by the Company
and neither the Institution nor Inmate may transfer or assign the use of service or facilities without the
express written consent of the Company. Such transfer or assignment shall only apply where there is
no interruption of the use or location of the service or facilities.
Prior written permission from the Company is required before any assignment or transfer. All
regulations and conditions contained in this tariff shall apply to all such permitted assignees or
transferees, as well as all service conditions.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 12
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.6
Interconnection with Institution
The Company's facilities and service is used in conjunction with Company-provided telephone sets.
The Institution is responsible for all costs at its premises, including personnel, wiring, electrical power,
and the like, incurred in the use of the Company's service. Terminal equipment shall comply with the
generally accepted minimum protective criteria standards of the telecommunications industry as
endorsed by the Federal Communications Commission.
2.7
Installation and Termination
Service is installed upon mutual agreement between the Institution and the Company.
2.8
Interconnection with Other Carriers
Service furnished by the Company may be connected with the services or facilities of other carriers.
Such service or facilities, if used, are provided under the terms, rates and conditions of the other
carrier.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 13
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.9
Deposits and Advance Payments
2.9.1
Deposits
The Company does not normally require deposits. However the company reserves the right to
collect a deposit from parties who are billed for collect calls from inmates, pursuant to
standards established by rules set forth pursuant to M.D.T.E. Rule 4, found in DTE 18448.
2.9.2
Advance Payments
The Company does not normally require advance payments for service. However, for
Customers whom the Company determines an advance payment is necessary, the Company
reserves the right to collect an amount not to exceed one (1) month's estimated charges as an
advance payment for service. This will be applied against the next month's charges and a new
advance payment may be collected for the next month, if necessary.
2.10
Payment for Service
2.10.1 Payment for Service
The Customer is responsible for payment of all charges for services and equipment furnished
to the Customer or Inmate by the Company. All charges due by the Customer are payable to
the Company or to any agency duly authorized to receive such payments (such as a local
exchange company).
2.10.2 Disputed Charges
Charges billed directly by the Company are due upon receipt. Amounts not paid within 15
days of the invoice will be considered past due. For charges billed directly by the Company,
notice from the Customer of a dispute as to charges should be received orally or in writing by
the Company as soon as possible.
The Company will promptly investigate and advise the Customer as to its findings concerning
disputed charges. Adjustments to Customer's bills will be made to the extent that
circumstances exist which reasonably indicate that such changes are appropriate. Customers
may contact the CONSUMER DIVISION, DEPARTMENT OF TELECOMMUNICATIONS
AND ENERGY, ONE SOUTH STATION, BOSTON, MASSACHUSETTS 02110,
Telephone: (617) 305-3531 or 1-800-392-6066.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 14
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.10
Payment for Service, Cont’d.
2.10.3 Validation of Credit
The Company reserves the right to validate the creditworthiness of Customers and billed
parties through available verification procedures. Where a requested billing method cannot
be validated or maximum credit amount established, the Company may refuse to provide
service.
Services provided by the Company are available to inmates of correctional facilities in
accordance with facility-authorized programs. The Company may request that the
correctional facility adopt, as part of its program, terms that enable the Company to collect the
charges for all inmate calls, including without limitation, the blocking of calls by the
Company to certain telephone numbers when the amount charged to such a telephone number
exceeds a predetermined amount or becomes past due.
2.10.4 Late Payment Fee
A late payment fee of 1.5% per month will be charged on any past due balance. Any
applicable late payment fees will be assessed according to the terms and conditions of the
Company or its billing agent and pursuant to Massachusetts law.
2.10.5 Return Check Charge
A return check charge of $25.00 will be assessed for checks returned for insufficient funds.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 15
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.11
Taxes and Fees
The Company reserves the right to bill any and all applicable taxes in addition to normal long distance
usage charges, including, but not limited to: Federal Excise Tax, State Sales Tax, Municipal Taxes,
and Gross Receipts Tax. All applicable taxes and fees are billed as separate line items and are not
included in the rates quoted in this tariff.
A.
Pay Telephone Surcharge
In order to recover the Company's expenses to comply with the FCC's pay telephone
compensation plan effective on October 7, 1997 (FCC 97-371), an undiscountable per call
charge is applicable to all interstate, intrastate and international calls that originate from any
domestic pay or institutional telephone used to access the Company's services. The Pay
Telephone Surcharge, which is in addition to standard tariffed usage charges and any
applicable service charges and surcharges associated with the Company's service, applies for
the use of the instrument used to access the Company service and is unrelated to the
Company's service accessed from the pay or institutional telephone.
Pay telephones include coin-operated and coinless phones owned by local telephone
companies, independent companies and other interexchange carriers. The Pay Telephone
Surcharge applies to the initial completed call and any reoriginated call (i.e., using the "#"
symbol).
Whenever possible, the Pay Telephone Surcharge will appear on the same invoice containing
the usage charges for the surcharged call. In cases where proper pay or inmate telephone
coding digits are not transmitted to the Company prior to completion of a call, the Public Pay
Telephone Surcharge may be billed on a subsequent invoice after the Company has obtained
information that the originating station is an eligible pay telephone.
The Pay Telephone Surcharge does not apply to calls placed from pay telephones at which the
Customer pays for service by inserting coins during the progress of the call.
Rate per Call
$0.47
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 16
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.12
Refusal or Discontinuance by Company
2.12.1 The Company may terminate service to a Customer or Institution for nonpayment of
undisputed charges or violation of this tariff or provision of law.
2.12.2 The Company may refuse or discontinue service under the following conditions:
A.
For non-compliance with or violation of any State, municipal, or Federal law,
ordinance or regulation pertaining to telephone service.
B.
For use of telephone service for any purpose other than that described in the
application.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 17
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.13
Refusal or Discontinuance by Company, Cont’d.
2.12.2 Contd.
C.
For neglect or refusal to provide reasonable access to the Company or its agents for
the purpose of inspection and maintenance of equipment owned by Global Tel* Link
Corporation.
D.
For noncompliance with or violation of Commission regulation or the Company’s
rules and regulations on file with the Commission.
E.
In the event of Customer, Institution or Authorized User use of equipment in such a
manner as to adversely affect the Company’s equipment or service to others.
F.
In the event of tampering with the equipment or services owned by the Company or
its agents.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 18
SECTION 2 - RULES AND REGULATIONS, CONT'D.
2.12
Refusal or Discontinuance by Company, Cont’d.
2.12.2 Cont’d.
G.
H.
2.13
In the event of unauthorized or fraudulent use of service. Whenever service is
discontinued for fraudulent use of service, the Company may, before restoring
service, require the Customer or Institution to make, at his or her own expense, all
changes in facilities or equipment necessary to eliminate illegal use and to pay an
amount reasonably estimated as the loss in revenue resulting from such fraudulent
use.
By reason of any order or decision of a court or other government authority having
jurisdiction which prohibits the Company from furnishing such service.
Inspection, Testing and Adjustment
Upon reasonable notice, the facilities provided by the Company shall be made available to the
Company for tests and adjustments as may be deemed necessary by the Company for maintenance.
No interruption allowance will be granted for the time during which such tests and adjustments are
made when the interruption is less than twenty-four consecutive hours.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 19
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
3.1
General
Global Tel*Link Corporation provides automated operator assisted collect-only calling services for use
by Inmates of prisons, jails or other Correctional Institutions for communications originating and
terminating within the State of Massachusetts. The Company's services are available twenty-four hours
per day, seven days a week. Intrastate service is offered in conjunction with interstate service. Inmate
access to the Company's services may be restricted by the administration of the Institution served.
Customers are charged individually for each call placed through the Company's network. Charges may
vary by service offering, mileage band, class of call, time of day, day of week and/or call duration.
Customers are billed based on their use of the Company's services and network. No installation
charges apply.
3.2
Timing of Calls
Billing for calls placed over the Company network is based in part on the duration of the call as
follows, unless otherwise specified in this tariff:
3.2.1
Timing of each call begins when the called station is answered (i.e. when two way
communications are established.) Answer detection is based on standard industry answer
detection methods, including hardware and software answer detection. For Collect Calls,
charges apply only if the called party accepts the responsibility for payment. For Person to
Person Calls, charges apply only if the calling party is connected with the designated called
party or an agreed upon substitute.
3.2.2
Chargeable time for calls ends when one of the parties disconnects from the call.
3.2.3
Unless otherwise specified in this tariff, the minimum initial period for billing purposes is one
(1) minute.
3.2.4
Unless otherwise specified in this tariff, billing for usage after the initial period is in full one
(1) minute increments.
3.2.5
The Company will not knowingly bill for unanswered calls. When a Customer indicates that
he/she was billed for an incomplete call, the Company will reasonably issue credit for the call.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 20
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'D.
3.3
Institutional Operator Assisted Calling
Institutional operator assisted service allows inmates to place collect calls through an automated call
processing system. The call processing system prompts the inmate and the called party such that the
call is completed without live operator assistance. Calls are placed on a collect-only basis to the called
party.
A number of special blocking and screening capabilities are available with institutional operator
services provided by the Company. These capabilities allow Institutions to control Inmate access to
telecommunications services, reduce fraudulent use of the Company's services, and eliminate
harassing calls to persons outside the institution.
For services provided to inmates of institutions, the following special conditions apply:
1.
Calls to "900", "976" or other pay-per-call services are blocked by the Company.
2.
At the request of the institution, the Company may block inmate access to toll-free numbers
(e.g., 800, 888) and dialing sequences used to access other carriers or operator service
providers (e.g., 950-XXXX, 10XXXX).
3.
At the request of the Institution, the Company may block inmate access to "911", "411", or
local operators reached through "0-" dialing.
4.
At the request of the Institution, the Company may block inmate access to specific telephone
numbers.
5.
Availability of the Company's services may be restricted by the institution to certain hours
and/or days of the week.
6.
At the request of the institution, no notices or signage concerning the Company's services will
be posted with its instruments. Information concerning the Company's services is provided to
the administration of each institution where the Company's services are offered. Inmates may
obtain information regarding rates and charges by requesting such information from the
institution's administration.
7.
At the request of the institution, the Company may impose time limits on local and long
distance calls placed using its services.
8.
At the request of the institution, equipment may be provided which permits monitoring of
inmate calls by legally authorized government officials.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 21
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'D.
3.3
Institutional Operator Assisted Calling, Cont'd.
3.3.1
Institutional Collect-Only Rates
A.
Local Services Rates and Charges
Local operator assisted collect-only calls placed by inmates of institutions and other
correctional facilities are billed as follows:
1.
Usage Charge
Local Message Charge, per call:
2.
Local Per Call Service Charge
Service Surcharge, per call:
B.
$2.50
IntraLATA Services Rates and Charges
1.
Usage Charge
IntraLATA Message Charge, Per Call:
2.
$0.35
Service Charge
Corrections Collect Calls Surcharge:
Issued: March 31, 2005
Issued By:
$0.35
$2.50
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 22
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'D.
3.3
Institutional Operator Assisted Calling, Cont'd.
3.3.1
Institutional Collect-Only Rates, Cont'd.
C.
InterLATA Services Rates and Charges
1.
Usage Charge
Service is billed in one (1) minute increments following an initial one (1)
minute billing period.
Rate Per Minute:
2.
$0.10
Service Charge
+0Operator Station Collect Service Charge:
Issued: March 31, 2005
Issued By:
$1.50
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 23
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'D.
3.4
Prepaid Institutional Service
3.4.1
Applicability
Prepaid Institutional Service calls are originated by entering a Personal Account Code. The
Company's system informs the Customer (i.e., inmate) of the Available Usage Balance
remaining in his/her Prepaid Account and prompts the Customer to place a call by entering a
destination telephone number. Network usage for calls placed is deducted from the Available
Usage Balance in the Customer's Account on a real time basis as the call progresses. With
Prepaid Institutional Service, the Customer may purchase a voucher in any denomination. A
Personal Account Code is assigned to each voucher with instructions for accessing and using
the service. All monetary transactions take place between the institution and the Customer,
and are under the direct and complete control of the institution.
Prepaid Institutional Service allows the Customer to make calls up to the total amount
purchased divided by the per minute rate. Vouchers are not renewable. No minimum service
period applies. Available Usage on the Customer's voucher is non-refundable.
Prepaid Institutional Service rates are not distance or time of day sensitive. Holiday discounts
do not apply. Network usage for Prepaid Institutional Account Calls is deducted from the
Available Usage Balance in Customer's Prepaid Account in full minute increments. For
debiting purposes, call timing is rounded up to the nearest one (1) minute increment after the
initial minimum period of one (1) minute. Usage charges are computed and rounded up to the
nearest penny on a per call basis.
Account balances as well as rates and charges are available from the system upon access to
place a call.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 24
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'D.
3.4
Prepaid Institutional Service, Cont=d.
3.4.1
Applicability, Cont=d.
The Company=s Prepaid Institutional Service is available 24 hours a day, seven days per week.
The number of available accounts is subject to technical limitations. Accounts will be made
available to Customers at the discretion of the Institution.
A.
Exclusions
Calls to 700, 800, 900 numbers
Calls to Directory Assistance
911 calls to emergency services
Air to ground and high seas service
Calls to live operators
B.
Service Availability
1.
All calls must be charged against an Institution Prepaid voucher that has
sufficient available balance.
2.
3.4.2
Calls in progress will be terminated by the Company if the balance on the
voucher is insufficient to continue the call.
Prepaid Basic Rates
Vouchers will be issued in any denomination of the Customer=s choosing, subject to the
requirements or restrictions of the Institution. Company may offer discounts to the Prepaid
Basic Rate Schedule as requested by the Institution.
Issued: March 31, 2005
Issued By:
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 25
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'D.
3.4
Prepaid Institutional Service, Cont=d.
3.4.2
Prepaid Basic Rates, Cont'd.
A.
Local Services Rates and Charges
Local operator assisted collect-only calls placed by inmates of institutions and other
correctional facilities are billed as follows:
1.
Usage Charge
Local Message Charge, per call:
2.
Local Per Call Service Charge
Service Surcharge, per call:
B.
$0.50
$2.50
IntraLATA Services Rates and Charges
1.
Usage Charge
Service is billed in one (1) minute increments following an initial one (1)
minute billing period.
Message Charge, per call:
2.
Service Charge
Corrections Collect Calls Surcharge:
Issued: March 31, 2005
Issued By:
$0.50
$2.50
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 26
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'D.
3.4
Prepaid Institutional Service, Cont=d.
3.4.2
Prepaid Basic Rates, Cont'd.
1.
Usage Charge
Service is billed in one (1) minute increments following an initial one (1) minute
billing period.
Rate Per Minute:
2.
Service Charge
Operator Station Collect Service Charge:
Issued: March 31, 2005
Issued By:
$0.10
$1.50
Effective: April 30, 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
MAn0501
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
1st Revised Page 27
Cancels Original Page 27
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'D.
3.5
Advance Pay Accounts
In those areas where the Company does not have a direct billing agreement with the existing local
exchange carrier, or upon a Customer’s request, the Company will set up a Advance Pay Account with
the Called Party (Customer) for payment of collect calls placed from institutions served by Global
Tel*Link. Funds in the Customer's Advance Pay account may only be used for payment of collect calls
placed by inmates to telephone numbers specified by the Customer. Customers may direct that one or
more telephone numbers be allowed to receive collect calls chargeable to the same account by
providing the Company with the desired eligible numbers. A maximum of five (5) eligible numbers
may be used with any one Advance Pay Account. Establishment and maintenance of an Advance Pay
Account is required to complete collect calls to Customers served by local exchange carriers with
which the Company does not have an existing direct billing and collection agreement.
The minimum amount required to set up the Advance Pay Account is $25. Upon request, and after the
required minimum payment is received, the Company will provide the Customer with a personal
identification number (PIN) and a toll-free number to call in order to set up the account information,
including the permissible numbers that the inmate may call.
Additional payments will be accepted with a $50.00 payment maximum. Initial and additional
payments into the account may be made by cash, check or credit card. Transaction fees will apply for
credit card and check by phone transactions. All payments will be subject to applicable taxes.
When an inmate places a call, the Customer is informed of both the caller's identity and the account
balance prior to accepting the call. Customers may also contact the Company's toll-free customer
service number for account balance information at any time.
If the Advance Pay Account balance becomes depleted, calls placed to the numbers specified by the
Customer will be blocked until the Advance Pay Account is replenished.
The Customer may close the Advance Pay Account at any time. At the written request of the Customer
(usually upon release of an inmate from an institution), any remaining balance in the Account will be
refunded to the Customer after deducting any call charges, applicable taxes and transaction fees
incurred during the current billing cycle. Advance Pay Accounts will automatically close three
months after the last call was placed using the account. No refunds of unused balances will be issued
after the account is closed.
All security measures and inmate calling restrictions as set forth elsewhere in this tariff are also
applicable for any calls made using an Advance Pay Account.
Issued: November 9, 2007
Issued by:
Jeffrey B. Haidinger, President
12021 Sunset Hills Road, suite 100
Reston, VA 20190
EFFECTIVE: December 9, 2007
MAn0701
(T)
GLOBAL TEL* LINK CORPORATION
M.D.T.E. Tariff No. 2
Original Page 28
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'D.
3.5
Advance Pay Accounts
3.5.1
Rates and Charges
A.
Option 1 - Advance Pay Customers' rates and charges are the same as those set forth
in the Company's institutional collect call rate schedules.
B.
Option 2 - Rates and charges for Advance Pay Accounts are provided at a ten
percent discount off standard institutional collect rates and charges.
Issued: November 9, 2007
Issued by:
Jeffrey B. Haidinger, President
12021 Sunset Hills Road, suite 100
Reston, VA 20190
EFFECTIVE: December 9, 2007
MAn0701
