Prison Phone Justice

INMATE TELEPHONE SERVICES AGREEMENT
This Inmate Telephone Services Agreement ("Agreement") is made by and between Inmate Calling
Solutions, LLC, d/b/a ICSolutions ("ICS"), having its principal place of business at 2200 Danbury Street, San
Antonio, TX 78217, and Champaign County Sheriff's Office (the "Facility") having its principal address as
set forth on Exhibit A, attached hereto.

1.

Term of Contract. This Agreement shall commence upon the date inmates within the Facility's
control begin placing telephone calls from the Equipment, which has been estimated to be October
15, 2013 (the "Cutover Date") based on this Agreement being fully executed not less than 45 days
prior to such date and shall remain in force and effect for three (3) years from the Cutover Date (the
"Initial Term"). This Agreement shall renew for two (2) additional terms of one (1) year, each upon
the same terms and conditions as set forth herein, unless either party otherwise provides written
notice to the other party at least ninety (90) days prior to a scheduled renewal. Notwithstanding the
foregoing, either party may terminate this Agreement, based on a material, adverse economic
change beyond such party's reasonable control, with sixty (60) day's prior written notice. In the event
Facility terminates this Agreement prior to the completion of the Initial Term, then Facility shall have
the option to purchase the VizVox System from ICS for the unamortized portion of the cost thereof
less the one-time Installation Fee described in Section 6. The unamortized cost of the VizVox
System shall be $10,152.83 times the number of full months that would have otherwise remained in
the Initial Term. ICS shall transfer ownership of the VizVox System to Facility upon the earlier of (i)
completion of the Initial Term; or (ii) payment by Facility of the foregoing unamortized amount. In the
event ICS terminates this Agreement prior to the completion of the Initial Term, then ICS shall
reimburse Facility a prorated amount of the Installation Fee at the rate of $25,000 per year for each
year, or fraction thereof, that would have otherwise remained in the Initial Term. Upon termination of
this Agreement, Facility shall immediately cease the use of any ICS-owned Equipment provided
hereunder.

2.

Equipment. This Agreement applies to the provision of Equipment by ICS within space provided by
the Facility at each of the "Service Locations" listed on Exhibit A, attached hereto. The term
"Equipment" is defined herein as telephone sets and computer systems and software, all as more
fully described on Exhibit B, attached hereto. All Equipment shall be installed by properly trained
personnel and in a good, workmanlike manner. Any Equipment of ICS installed upon the premises
owned, leased or otherwise under the supervision of Facility, shall remain in all respects the property
of ICS. ICS reserves the right to remove or relocate any Equipment that is subjected to recurring
vandalism or insufficient usage. ICS shall not exercise such right of removal or relocation
unreasonably and, in any case with at least thirty (30) days prior notice to Facility. Upon removal of
Equipment by ICS, ICS shall restore the premise to its original condition, ordinary wear and tear
excepted.

3.

Alteration and Attachments. Facility shall not make alterations or place any attachments to
Equipment and Equipment shall not be moved, removed, rendered inoperable or unusable, or made
inaccessible to inmates or users by Facility without the express written permission of ICS.

4.

Training. ICS shall provide on-site training plus internet-based training at no cost to Facility.
Additional training may be provided upon Facility's request based on availability of ICS.

5.

Call Rates. ICS shall provide collect calling services to End-Users, on both a pre-paid and postbilled basis, at the rates and charges set forth on Exhibit C, attached hereto. ICS reserves the right
to establish thresholds for the level of collect call credit to be allowed by the billed consumer. Rates

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and charges may be subject to change based on an order or rule of a regulatory authority having
applicable jurisdiction.
6.

Consideration. ICS will install, operate and maintain Equipment at no charge to Facility, except for
a one-time fee of $75,000 (the "Installation Fee") for completion of installation and setup of the
VizVox video visitation system, and in further consideration of the Facility granting ICS exclusive
rights for the installation and operation of Equipment at the Service Locations. The Installation Fee
shall be due immediately upon installation and acceptance of the VizVox system. ICS may charge
certain service fees to end-users as more fully described on Exhibits B & C, attached hereto. In
addition, ICS shall provide Prepaid Debit Card Release Services, subject to certain requirements by
Facility, all as more fully described on Exhibit 0, attached hereto.

7.

Facility shall:
a. Advise ICS of any Services Location or related premise that has been closed.
b. Throughout the term of this Agreement, including any renewal terms, use ICS as its exclusive
provider for all matters relating to inmate telephone services.
c.

Reasonably protect the Equipment against willful abuse and promptly report any damage,
service failure or hazardous conditions to ICS.

d. Provide necessary power and power source, at no cost to ICS, and an operating environment
with reasonable cooling consistent with general office use.
e. Provide suitable space and accessibility for inmates' use of telephone services.
f.

Permit ICS to display reasonable signs furnished by ICS and not affix or allow to be affixed any
other signs, equipment or information to the Equipment.

g. Permit reasonable access by ICS to Facility's Locations as reasonably necessary for ICS to
install, support and maintain the Equipment.
8.

Law and Venue. The domestic law of the State of Illinois shall govern the construction,
interpretation and performance of this Agreement and all transactions hereunder. All disputes
hereunder shall be resolved exclusively in state or federal jurisdictions located in Champaign County
of Illinois.

9.

Notices. Any notice or demand required hereunder shall be given or made by mail, postage prepaid,
addressed to the respective party at the address first set forth above unless otherwise
communicated in writing.

10.

Entire Agreement. This Agreement constitutes the entire Agreement between the parties and may
not be modified or amended other than by a written instrument executed by both parties. Any orders
placed by Facility hereunder shall be incorporated herein by mutual consent of the parties and shall
supplement but not supersede the provisions of this Agreement. The Facility represents and
warrants that it has the legal authority to make decisions concerning the provisions of space for
telephones placed by ICS at the Service Locations covered by this Agreement and that ICS may rely
thereon. This Agreement supersedes any prior written or oral understanding between the parties.

11.

Risk of Loss. ICS shall relieve Facility of all risk of loss or damage to Equipment during the periods
of transportation and installation of the Equipment. However, Facility shall be responsible for any

(Champaign,IL)

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loss or damage to Equipment located on the premise caused by fault or negligence of Facility, its
employees or other individuals, excluding inmates, under Facility's supervision.
12.

Default. In the event either party shall be in breach or default of any terms, conditions, or covenants
of this Agreement and such breach or default shall continue for a period of thirty (30) days after the
giving of written notice thereof by the other party, then, in addition to all other rights and remedies at
law or in equity or otherwise, including recovering of attorney fees and court cost, the non-breaching
party shall have the right to cancel this Agreement without charge or liability. The waiver of any
default hereunder by either party shall not constitute, or be construed as, a waiver of any
subsequent default.

13.

Assignment. This Agreement may be transferred or assigned, in whole or in part, by ICS to any
parent, successor, subsidiary, or affiliate of ICS. ICS may sub-contract any portion of its duties
hereunder provided, however, it shall remain at all times responsible for such sub-contracted duties.
This Agreement may otherwise only be transferred or assigned by a party with the written consent of
the other party, which consent shall not be unreasonably withheld or delayed.

14.

Relationship. The parties hereto are independent contractors and this Agreement shall not be
construed as a contract of agency or employment. Each party shall be solely responsible for
compliance with all laws, rules and regulations and payment of all wages, unemployment, social
security and any taxes applicable to such party's employees. Each party represents and warrants
that: (a) it is duly organized, validly existing and in good standing under the laws of the jurisdiction of
its formation; (b) the execution, delivery and performance of this Agreement has been duly
authorized by all necessary corporate actions; (c) its performance hereunder shall be in compliance
with applicable state and federal legal and regulatory requirements.

15.

Indemnification. Each party shall indemnify, defend and hold harmless the other party from and
against any and all claims, losses, injuries, or demands asserted by third parties (collectively
"Claims") arising from the material breach, negligent acts or misconduct of such indemnifying party,
its agents or employees, in the performance of any of its obligations hereunder. Except for the
foregoing express indemnification, each party shall bear its own liability and costs of defense for any
third party claims.

16.

Force Majeure. Either party may suspend all or part of its obligations hereunder and such party
shall not otherwise be held responsible for any damages, delays or performance failures caused by
acts of God, events of nature, civil disobedience, military action or similar events beyond the
reasonable control of such party.

17.

Severability. If any of the provisions of this Agreement shall be deemed invalid or unenforceable
under the laws of the applicable jurisdiction, such invalidity or unenforceability shall not invalidate or
render unenforceable the entire Agreement, but rather the entire Agreement shall be construed as if
not containing the particular invalid or unenforceable provision or provisions, and the rights and
obligations of ICS and Facility shall be construed and enforced accordingly.

18.

Special ADA. ICS will install Equipment in accordance with the Americans with Disabilities Act and
any related federal, state and local regulations in effect at the time of installation. ICS shall make any
alterations to the Equipment as necessary for its correct operation and/or compliance with applicable
laws at no cost to Facility.

19.

Limitation of Liability. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY
FOR ANY LOSS OF PROFITS, LOSS OF USE, LOSS OF GOODWILL, CONSEQUENTIAL,
SPECIAL OR PUNITIVE DAMAGES REGARDLESS OF THE FORM OF ANY CLAIM, WHETHER
IN CONTRACT OR IN TORT OR WHETHER FROM BREACH OF THIS AGREEMENT,

(Champaign, IL)

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IRRESPECTIVE OF WHETHER SUCH PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF
THE POSSIBILITY OF SUCH DAMAGES.
20.

Warranty. Subject to Facility's compliance with its obligations hereunder, Equipment shall be free
from defects in workmanship and material, shall conform to ICS' published specifications in effect on
the date of delivery or as otherwise proposed to Facility in writing, and shall not infringe any patent
or trademark. This warranty shall continue while Equipment is in operation at each Location. Facility
shall provide ICS with prompt written notification as to the specifics of any nonconformity or defect
and ICS shall have a commercially reasonable timeframe to investigate such nonconformity or
defect. As Facility's sole and exclusive remedy, ICS shall, at ICS' sole option and expense, either:
(a) correct any nonconformities or defects which substantially impair the functionality of the
Equipment in accordance with the aforesaid specifications; (b) use reasonable efforts to provide a
work-around for any reproducible nonconformities or defects which substantially impair the
functionality of the Equipment in accordance with the aforesaid specifications; (c) replace such
nonconforming or defective Equipment; or (d) promptly refund any amounts paid to ICS by Facility
with respect to such nonconforming or defective Equipment upon ICS receipt of such nonconforming
or defective Equipment. ICS does not warrant that the operation of the Equipment shall be
uninterrupted or error-free. No warranty is made with respect to the use of Equipment on or in connection with equipment or software not provided by ICS. Equipment may contain recycled,
refurbished or remanufactured parts which are equivalent to new parts. ICS makes no warranties or
representations that it will solve any problems or produce any specific results.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THERE ARE NO OTHER EXPRESS OR IMPLIED
WARRANTIES AND ICSOLUTIONS HEREBY DISCLAIMS ANY OTHER WARRANTIES
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR ANY PARTICULAR PURPOSE. THE FOREGOING SHALL BE THE SOLE AND
EXCLUSIVE REMEDY WITH RESPECT TO NONCONFORMING OR DEFECTIVE EQUIPMENT
AND SERVICES. NOTHING CONTAINED HEREIN SHALL OBLIGATE ICS TO ENHANCE OR
MODIFY THE SERVICES OR EQUIPMENT BEYOND THE SUBSTANTIAL FUNCTIONALITY
INTIALLY ACCEPTED BY FACILITY, WHICH ACCEPTANCE SHALL BE DEEMED TO HAVE
OCURRED UPON THE GENERATION OF CALL REVENUE.

21.

No Hire/No Solicit. During the term of this Agreement, and for a period of six (6) months thereafter,
neither party shall solicit or hire the other party's employees, agents or representatives engaged by
such party to perform work relating to this Agreement, without the express written consent of the
other party.

22.

Confidentiality. During the term of this Agreement, each party may disclose to the other certain
proprietary information including, without limitation, trade secrets, know how, software, source code,
techniques, future product plans, marketing plans, inventions, discoveries, improvements, financial
data, business strategies and the terms of this Agreement (collectively, "Confidential Information") of
a character identified by the disclosing party as confidential and that should reasonably have been
understood by recipient, because of legends or markings, the circumstances of disclosure or the
nature of the information itself, to be proprietary and confidential to the disclosing party. Each party
and each of its employees or consultants to whom disclosure is made shall hold all Confidential
Information in confidence, and shall not disclose such information to any third party or apply it to
uses other than in connection with the performance of this Agreement. Each party shall use the
same degree of care that it utilizes to protect its own information of a similar nature, but in any event
not less than reasonable duty of care, to prevent the unauthorized use or disclosure of any
Confidential Information. A recipient may not alter, decompile, disassemble, reverse engineer, or
otherwise modify any Confidential Information received hereunder and the mingling of the
Confidential Information with information of the recipient shall not affect the confidential nature or

(Champaign, IL)

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ownership of the same as provided hereunder. The obligations of this paragraph shall survive
termination of this Agreement for a period of three (3) years.
This Agreement shall impose no obligation of confidentiality upon a recipient with respect to any
portion of the Confidential Information received hereunder which is: (a) now or hereafter, through no
unauthorized act or failure to act on recipient's part, becomes generally known or available; (b)
lawfully known to the recipient without an obligation of confidentiality at the time recipient receives
the same from the disclosing party, as evidenced by written records; (c) hereafter lawfully furnished
to the recipient by a third party without restriction on disclosure; or (d) independently developed by
the recipient without use of the disclosing party's Confidential Information.
Nothing in this Agreement shall prevent the receiving party from disclosing Confidential Information
to the extent the receiving party is legally compelled to do so by any governmental or judicial agency
having jurisdiction.
23.

License to Use Software. With respect to the Equipment provided under this Agreement, ICS
hereby grants to Facility a nontransferable, nonexclusive license to install, store, load, execute,
operate, utilize and display (collectively, "Use") the runtime versions of the Enforcer® software in
performance of this Agreement including, where applicable to the purposes hereunder, such Use on
computers owned by Facility. Such license is specific to the Facility and Location(s) for which the
ICS Services are provided and may not be transferred other than through an authorized assignment
of this A~reement. Upon the termination hereof, this license and all rights of Facility to Use the
Enforcer software will expire and terminate. Facility will not transform, decompile, reverse
engineer, disassemble or in any way modify any of the Enforcer® software or otherwise determine or
attempt to determine source code from executable code of any elements of the Enforcer® software.

24.

Third Party Software. Third-party software licenses may be contained in certain software included
with equipment and may therefore require a click-through acceptance by any users. Such software
licenses are incorporated herein by reference and can be made available upon request.

25.

Taxes. Except as expressly provided for herein, each party shall bear responsibility for its own taxes
and such other costs and expenses arising in connection with the performance of their respective
obligations hereunder.

26.

Insurance and Bond. At all times during the Term of this Agreement, ICS shall maintain in effect
the following types and amounts of insurance:
a. General Liability Insurance: $1,000,000 per occurrence; $1,000,000 personal injury; $2,000,000
general aggregate; $2,000,000 products/completed operations.
b. Commercial Automobile Liability: $1,000,000 Combined Single Limit.
c. Workers' Compensation: ICS shall comply with all workers' compensation requirements for the
jurisdictions in which employees/representatives perform applicable duties.
ICS shall provide certificates evidencing the above coverage amounts upon request from Facility. In
addition to the foregoing, ICS shall, throughout the Initial Term, maintain a performance bond in a
form reasonably acceptable to Facility, and in an amount up to $75,000, to ensure ICS performance
hereunder including, without limitation, ICS' reimbursement of the Installation Fee, if applicable,
under Section 1 hereof.

27.

Application to Similar Parties. The parties acknowledge that certain counties within the same
State as Facility (each an "Affiliated County") may wish to obtain equipment and related services
substantially similar to the Equipment and related services set forth herein. ICS may, at no cost or

(Champaign, IL)

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obligation to Facility, enter into a definitive agreement with an Affiliated County and incorporate the
terms and conditions of this Agreement by reference.

{Remainder of page intentionally left blank. Signature block and Exhibits follow.}

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IN WITNESS WHEREOF, the parties hereto have executed this Agreement by their duly authorized
representatives on the dates set forth below, and represent and warrant that they have full authority to
execute this Agreement on behalf of their respective parties:

Inmate Calling Solutions, LLC

"5twil Allit

(Signature)

Champaign County Sheriff's Office

J!/lM~cItd

D tf AJ w ALSI!
(Printed Name)

(Title)

(Date)

(Title)

/pI/3 ,/13

(Champaign, IL)

(Date)

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Exhibit A - Facility Addresses

Principle Business Address (used for all notices hereunder):
204 E Main St.
Urbana, IL 61801

Service Locations:
Location Name

Address

Champaign County Sheriff's Office

204 E. Main St.
Urbana, IL 61801

Satellite Jail

502 S. Lierman Avenue
Urbana, IL 61802

Equipment to be shipped to:
Champaign County Sheriff's Office
ATTN: CPT Allen Jones
204 E. Main St.
Urbana, IL 61801

(Champaign, ILl

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Exhibit B - Equipment
Centralized Enforcer® servicing the satellite jail and main facility:
•
•
•
•

•
•
•
•
•
•
•
•
•

38 new inmate phones - Facility may specify the length of the handset cords.
2 new TDDmV devices
2 workstations
Aramark Commissary interface supporting 'over the phone' ordering via the inmate telephone
system. (ICS to provide time and material quote for the development & implementation of
commissary ordering via the VizVox Kiosk upon Aramark's ability to support the technology).
New World interface to provide automated PINs & information sharing
Online storage of call recordings and call detail records throughout the Term of this Agreement
New World integration to support the Attendant automated IVR to be deployed by ICS
Investigator Pro Voice Biometrics
Nexidia Keyword Search
Inmate Voice Mail ($.50 fee per voice mail)
Implementation and Training
2 Deposit Kiosks (one for booking and one for public location)
Deposit Services (Kiosk, Web based and phone: (Facility agrees to pick up cash from both
kiosks and make deposits to an ICS-designated account)

KIOSK DEPOSIT FEE STRUCTURE

Gross Amount
Deposited
$0.01 - $19.99
$20.00 - $99.99
$100.00 - $199.99
$200.00 - $300.00

Web
$2.95
$5.95
$7.95
$9.95

Phone
$3.95
$6.95
$8.95
$10.95

Sel'vice / Application Name
Electronic Message with/without Attachment(s) - ea.
Electronic Message Print - ea.
Attachment - Color Print - ea.
Attachment - Black and White Print - ea.

(Champaign, IL)

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Kiosk
Credit
$2.95
$5.95
$7.95
$9.95

Kiosk
Cash
waived
waived
waived
waived

Fcc
Amount
$0.40
$0.10
$0.15
$0.15

Page 9 of 15

VizVox Video Visitation System
• 25 VizVox multi-functional inmate kiosks
• 8 VizVox visitor kiosks
• Web-Based visitor registration & scheduling
• Onsite and Remote video visitation.
• Grievance filing
• Sick CallI Medical Appointment requests
• Inmate email
• Inmate 411 information broadcast
• Remote Visitation Fee of $10.00 per 20 minute session
• Turnkey Installation including all necessary conduit and cabling
• Full Warranty & Support for entire contract duration and any extensions thereof

•

(Champaign,IL)

All onsite video visitation sessions at either Service Location or between Service
Locations will be provided at no charge to Facility, the inmate or the visiting party.

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Exhibit C - Call Rates

The following rates apply to all call types from all Service Locations:

Calling Rates
Cl:!11 T~Qli:

Pli:r Cl:!11
Cbl:!cge

Loca l
Intra LATA
InterLATA
Interstate
International

$0.00
$0.00
$0.00
$0.00
$0.00

~

Ml!llM
Chl:!rgli:

$0.17
$0.17
$0.17
$0.17
$0.50

NOTES: Domestic interstate rates apply for calls to u.s. territories including American Samoa, Guam,
Northern Mariana Islands, Puerto Rico and u.s. Virgin Islands. All non-u.s. destinations are rated as
international.

Call rates shown do not include local, county, state andfederal taxes, regulat01Jlfees and the below
listed billinglfundingfees:
Bill Statement Fee:
Funding Fee:
Refund Fee:

(Champaign, IL)

$2.49
$6.95
waived

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Exhibit D - Prepaid Debit Card Release
1.

Release Method. ICS shall provide technical support and coordination for the following release method
for processing inmate trust fund & debit calling account balances to Facility's inmates at time of release
from Facility:

Prepaid Debit Cards ("Cards"): described as, a debit card which may be used for ATM withdrawals
and/or pin-based and signature purchases after inmate activation. The Cards will be issued by First
California Bank in Palm Desert, California ("Issuing Bank") and transactions processed by Rapid
Financial Services ("Processor"). Additional release methods may be made available to the Facility
throughout the term of this Agreement and shall become part of this Agreement with Facility's
acceptance. No release methods shall be implemented without Facility approval. Another Card
brand, Issuing Bank or Processor may be substituted during the term of this Agreement at ICS's
discretion and shall not constitute an "additional release method." Facility will be notified in writing of
any such change.
2.

Maintenance of Designated Account. Facility shall maintain an account at the following bank
("Designated Account") from which funds will be withdrawn by ICS and sent to the Issuing Bank:
Bank Name:
BUSEY BANK
Bank Address:
201 W. MAIN ST. URBANA, IL 61801
Routing Number:_~0:..:-7-=::--_ _ _ _ _ _ _ _ _ __
Account Number:_.........:.
~---:___-=___
Bank Contact Name and Title:
NANCY WEIMER
Bank Contact Phone Number:._--=2..:..17.:..-..:3:.5..:..1-..::6:.::::5.:;00~_ _ _ _ __

= ______

3.

Authorization to Withdraw Funds from Designated Account. Facility hereby authorizes ICS to
withdraw funds from the Designated Account without signature or notice to effect all deductions and other
transactions due ICS provided for in this Exhibit D. ICS shall notify Facility if at any time there are
insufficient funds in the Designated Account to cover any amount that is due and owing to ICS. Facility
shall promptly pay such amount to ICS. ICS will withdraw funds from the Designated Account
BUSEY BANK
on a daily basis to cover the funds necessary for
the issued Cards. This authorization shall remain in full force and effect untillCS has received thirty (30)
days' prior written notice from Facility of its termination. Facility shall give ICS no less than three banking
business days prior written notice if the Designated Account is to be changed.

4.

Responsibilities of the Facilitv. Responsibilities of the Facility are outlined in the attached Exhibit 0-1,
"Security Requirements for the Storage of Prepaid Cards". ICS reserves the right to modify such Exhibit
as reasonably necessary to comply with applicable laws, rules and regulations. ICS shall provide written
notice thereof to Facility.

5.

Fees, Charges, Taxes. ICS shall charge end users fees in accordance with the fee structure located in
Attachment 0-2. All such fees shall be assessed to the card holder/inmate. Each party shall be
responsible for calculating, collecting and remitting its own federal, state and/or local taxes, associated
with the release services. No taxes will be applied to the Cards.

6.

Equipment. All equipment and materials applicable to the services under this Attachment to the
Agreement shall remain the property of ICS and, upon expiration or termination of this Agreement, ICS
shall promptly remove all equipment and materials from the Facility's premises. Facility shall be
responsible for any unusual wear and tear, lost or stolen equipment and any lost, stolen or improperly
funded Cards during the term of this Agreement pursuant to Attachment 0-1 of this Agreement.

7.

Fiduciary Responsibilitv. Facility agrees that it shall, to the full extent allowed by law, assume all
liability for any Facility-related job functions that lead to discrepancies/deficiencies associated with any
funding, Card loss, improper storage, etc. expressly attributed to the loading, inventorying and distribution
of the Cards to the Facility inmates.

(Champaign,IL)

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Attachment D-1
Security Requirements for the Storage of Prepaid Cards
The security requirements in this document are based on policies and guidelines developed by the Payment
Networks and industry best practices. These requirements must be implemented at all locations that store and
distribute instant-issue card products.
Card Ordering
Card orders will be shipped to the designated locations by Processor or its assignees by bonded and approved
carrier. Card orders must be signed for upon arrival. All cards must be placed at the time of receipt into inventory
in a secured storage area. An employee designated by management should be appointed to ensure the physical
and procedural security policies are implemented.
Card Inventory
Physical security of the cards in inventory must be maintained at all times. Cards must be stored in a controlled
environment, such as a safe or locked storage device, with access limited to employees who have successfully
passed background screening checks.
An inventory log must account for the number of cards received, cards used, cards spoiled (cards that cannot be
used due to damage, tampering or expiration) and remaining cards that should balance to the number of cards on
hand at any time. An explanation of spoilage should be included on the log. Any inventory discrepancy must be
reported to Processor as soon as detected.
Card Destruction
Processor may request return of unused cards in inventory for destruction for any of the reasons listed below.
1. Cards are compromised or tampered with;
2. Card stock expired;
3. Cards are damaged or defective;
4. Program is terminated.
Cards to be returned should be securely packaged. A copy of the inventory log should be included in the
shipment. A second copy of the inventory log should be transmitted to Processor electronically.
Alternatively, Facility may destroy any defective or damaged Cards and certify such destruction by maintaining a
detailed inventory log, and destroying the cards using a cross cut shredder that creates pieces no larger than y.. ..
by 'W' in size. A certified report of destruction outlined in Attachment D-2, attached hereto and incorporated
herein by this reference, must be submitted to Processor on a monthly basis even if no cards were destroyed in
that period.
The remainder of this page intentionally left blank.

(Champaign, ILl

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Attachment D-2
Certificate of Destruction of Defective or Damaged Cards
--:-:-:-:-:--~_ _-:--:--:--_ _--:-_ certify that the cards listed below were either damaged or defective. I further
certify that the cards below were destroyed using a cross cut shredder that created pieces no larger than ~ " by
W' in size.

Destruction Date
(mmddyyyy)

(Champaign,IL)

Card Number

Expiration

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Name (first, last)

Signature

Page 14 of 15

Attachment D-3
Inmate Release Card Program Fees

Charge
Card Activation Fee

Free

Weekly Maintenance*

$1.50

Support Calls Fee

Free

Pin Change Fee

Free

Domestic ATM Fees**

$2.75

International ATM Fees**

$3.75

ATM Account Inquiry

$1 .50

POS Debit Fee (PIN and signature)

Free

ATM Decline for NSF

$2.75

ATM Decline International Fee

$3.75

Card to Bank Funds Transfer (ACH)

$3.00

Account Closure Fee ( should a cardholder want to
receive a check from the bank)

$25.00

No fee for service calls.
Replacement Card if lost: $10.00
* After 36 hours of being issued, the Card starts incurring weekly maintenance fees to cover the cost of the FDIC
insured account.
** Fees may also be imposed by the local ATM provider and are in addition to Processor's card fees.

(Champaign,IL)

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