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GDC Offender Collect Call Rates
How much will a call from a GDC institution cost? The following rates will be applied to calls
received from GDC institutions. The cost of the call is based on each customer’s call jurisdiction.
(The distance from the GDC correctional facility)
GDC Collect Call Rates
Rate Type 536
effective as of 7/01/2008
Local
Long
Distance In
State
Long
Distance Out
of State
Connection
Surcharge
$0.00
Rate for
1st
Minute
$2.70
Rate
Additional
Minute
$0.00
Cost for
15 minute
Call
$2.70
$2.00
$0.19
$0.19
$4.85
$3.95
$0.89
$0.89
$17.30
GTL Customer Service Information
Where can I find GTL’s toll-free Customer Service Center phone number?
• GTL charges billed through a local telephone service provider will appear on the service provider’s
billing invoice in a section titled “GTL” and will include the GTL toll-free number for customer service
and billing inquiries.
• Charges billed directly by Global Tel*Link will include the customer service number (1-800-2310193) which is published on the GTL invoice.
What is your website for online customer service?
https://www.correctionsgtl.com - For direct remit customers only.
What are the GTL Customer Service Center hours of operation?
Monday – Friday 8 am – 12 Midnight ET / Saturday and Sunday 9am – 8pm ET
What are the busiest days of the week for GTL’s customer service center?
Monday is the busiest day, followed by Tuesday
Billing and Payment Methods and Procedures
What forms of payment does GTL accept?
• Credit Cards – Visa, MasterCard and Discover
• Money Order
• Check
• Western Union
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