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DOIT MASTER AGREEMENT NUMBER:
B-03-013GTL
VENDOR NAME: Global Tel*Link Corporation (GTL)
DOIT APPROVAL DATE:
9/24/2007
FEIN: 63-1071001
SERVICE/PRODUCT NAME: Inmate Telephone & Monitoring System
Global Tel*Link purchased MCI’s portion of the Master Agreement for the
Inmate Monitoring & Recording System affected July 18, 2007.
SERVICE/PRODUCT DESCRIPTION: GTL will provide the State of Connecticut Department of
Correction a fully integrated Inmate Telephone, Recording & Monitoring System with all institutions
networked to a central database.
SERVICE LEVELS:GTL does not offer SLAs for Inmate Phone Service, however the following repair
statistics apply.
Priority 1 Outage: Clearance Goal 4 Hours – Locations with more than 50% of circuits out of service.
Priority 2 Outage: Clearance Goal 8 Hours – Locations with less than 5 circuits or less than 50% of
circuits out of service.
Priority 3 Outage: Clearance Goal 24 Hours – Locations with single trouble issues.
Customer inquiries relating to billing questions or for problems relating to removing a phone number from
an Inmate's Call List can be directed to (877) 371-1628
SERVICE AVAILABILITY/LIMITATIONS: The services associated with the GTL provided Inmate
Telephone & Monitoring System are available to any Connecticut Department of Correction institution
that has installed the GTL Inmate Telephone & Monitoring system.
MASTER AGREEMENT NUMBER:
B-03-013GTL
DOIT APPROVAL DATE:
VENDOR NAME: Global Tel*Link Corporation (GTL)
VENDOR FEIN:
9/24/2007
63-1071001
SERVICE NAME: Inmate Telephone and Monitoring System
9Activity
(Add,
Delete,
Change)
Date of
Vendor
Request
Date
Item
Approved Item
Code
By DOIT
Description of Service/Equipment
Unit
Add
07/03/03
09/11/03
1
Collect Call Commission
ea
45%
Add
07/03/03
09/11/03
2
Local Collect Charge per Call
ea
$2.00
Local - Mileage Band and per Minute Rates:
Evening
Day
Mileage
N/A
Add
07/03/03
09/11/03
3
1st Min.
$0.00
Add’l Min.
$0.00
IntraLata Collect Charge per Call
1 st Min.
$0.00
Add’l Min.
$0.00
Night
1 st Min.
Add’l Min.
$0.00
$0.00
$1.75
ea
IntraLata - Mileage Band and per Minute Rates:
Evening
Day
Night
Mileage
1 st Min.
Add’l Min.
$0.1300
$0.1300
$0.1300
$0.1300
$0.1300
$0.1300
$0.1500
$0.1500
$0.1500
$0.1500
$0.1500
$0.1500
$0.1700
$0.1700
$0.1700
$0.1700
$0.1700
$0.1700
23-30
$0.2100
$0.2100
$0.2100
$0.2100
$0.2100
$0.2100
31+
4
Add’l Min.
17-22
09/11/03
1 st Min.
11-16
07/03/03
Add’l Min.
1-10
Add
1st Min.
$0.2400
$0.2400
$0.2400
$0.2400
$0.2400
$0.2400
InterLata/IntraState Collect Charge
per call
$1.75
ea
InterLata/IntraState - Mileage Band and per Minute Rates:
Evening
Day
Night
Mileage
1 st Min.
Add’l Min.
$0.1200
$0.1200
$0.0780
$0.0780
$0.0420
$0.0420
$0.1400
$0.1400
$0.0910
$0.0910
$0.0560
$0.0560
$0.1650
$0.1650
$0.1073
$0.1073
$0.0660
$0.0660
23-30
$0.2000
$0.2000
$0.1300
$0.1300
$0.0800
$0.0800
31+
5
Add’l Min.
17-22
09/11/03
1 st Min.
11-16
07/03/03
Add’l Min.
1-10
Add
1st Min.
$0.2300
$0.2300
$0.1495
$0.1495
$0.0920
$0.0920
InterState Collect Charge per Call
$3.95
ea
InterState - Mileage Band and per Minute Rates:
Evening
Day
Mileage
ALL
NOTE:
Day: Monday – Friday 8 am to 4:59 pm
Evening: Monday –Sunday 5 pm to 10:59 pm
Night: Monday – Sunday 11 pm to 7:59 am
1st Min.
$0.89
Add’l Min.
$0.89
Night
1 st Min.
Add’l Min.
1 st Min.
$0.89
$0.89
$0.89
Add’l Min.
$0.89
