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CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
The Prime Contractor shall modify the notice at the CDCR Operations
Manager’s request.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.11.3.2
IWTS Log-Out Screen
The Log-Out icon will be used when authorized users log out of the
web-based IWTS application.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.11.3.3
IWTS Concurrent Session Control
The application shall limit the number of concurrent sessions for each system
account to a single session.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.11.3.4
IWTS Application Session Expiration
The application shall time out user session after 15-minutes of inactivity and
prevent further access to the system.
SECTION 6 Ͳ Page 181
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.12
IWTS SERVICE LEVEL AGREEMENTS
The intent of this section is to provide the End Users, CDCR Authorized Staff and Prime
Contractor with requirements that define and assist in the management of the IWTS Service
Level Agreements (SLAs). This section identifies and explains the required SLAs for the
business and systems requirements. The Prime Contractor’s services include everything from
the planning and installation of the on-site IWTS to the ‘back-end’ systems that manage, control
and support each of the components that make up the complete IWTS.
This section defines performance objectives, measurement processes, and Rights and
Remedies.
General Requirements:
The Prime Contractor shall act as the single point of contact coordinating all entities to
meet the State’s needs for provisioning, maintenance, restoration and resolution of
service issues or that of their Affiliates, subsidiaries, any Subcontractors, or resellers
under this Contract.
All SLAs will be applied 24 hours a day, seven (7) days a week.
All SLAs shall be classified as either Technical or Administrative.
Unless otherwise stated in the SLA, all technical SLAs shall be applied to all systems and
components.
1) The Prime Contractor shall monitor all service levels and identify when the service has
failed to meet the SLA objective identified in Sections 6.12.3, IWTS Technical Service
Level Agreements, and 6.12.4, IWTS Administrative Service Level Agreements. The
Prime Contractor will apply rights and remedies in accordance with SOW Section 11,
Annual Run Rate Cost Adjustments. The Prime Contractor will apply and report all SLA
occurrences to the State on a monthly basis in accordance to Section 6.12.5, IWTS
Service Level Agreement Reports.
2) The State will perform periodic SLA audits to ensure the Prime Contractor is accurately
identifying, reporting and applying remedies for all SLAs. There is no expiration for
applying Rights and Remedies. The State may elect to recalculate any previous years’
Conversation Minutes (CM) or IWTS Service Level Agreement Rights and Remedies
Minutes (ISLARRM) as defined in SOW, Section 11, Annual Run Rate Cost Adjustment,
SECTION 6 Ͳ Page 182
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
as a result of a revised monthly SLA report. The Prime Contractor shall correct all errors
within 30 calendar days of written notification from the State.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.12.1 IWTS RIGHTS AND REMEDIES
If an outage/performance event fails to meet one (1) or more of the IWTS SLA
objectives, only the SLA with the largest ISLARRM will be applied.
To the extent that Prime Contractor offers additional or more advantageous rights
and/or remedies to customers for similar services offered through other on-line service
guides or other programs, the State shall be entitled to exercise the rights and/or
remedies therein.
Rights and Remedies will apply to each SLA in which the SLA objective was missed.
The Rights and Remedies compensation for missed SLA objectives may require the
Prime Contractor to apply “penalty minutes” to the ISLARRM totals every month as
described in SOW, Section 11, Annual Run Rate Cost Adjustments.
The Prime Contractor will apply the Rights and Remedies for each device,
circuit/phone number, and application impacted by the service failure.
The Prime Contractor will automatically calculate, report, and apply all Rights and
Remedies.
Rights and Remedies shall be assessed monthly and applied toward the ISLARRM
totals within 60 calendar days from the last day of the month in which the SLA
objective was missed.
In addition, Rights and Remedies for all SLAs will allow the option for the State to
invoke the escalation process described in Section 6.13.3, IWTS Escalation Plan.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
SECTION 6 Ͳ Page 183
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.12.2 IWTS TROUBLE TICKET STOP CLOCK CONDITIONS
The IWTS Trouble Ticket Stop Clock Conditions will allow the Prime Contractor to
adjust the SLA outage durations based on the criteria described below.
Stop Clock criteria include:
1)
Periods when a restoration or testing effort is delayed at the specific request of the
CDCR authorized staff. The Stop Clock condition shall exist during the period the
Prime Contractor was delayed, provided that reasonable and documented efforts
are made to contact the CDCR authorized staff during the applicable Stop Clock
period.
2)
Time after a service has been restored, but CDCR authorized staff request that
the ticket be kept open for observation. If the service is later determined by the
CDCR authorized staff to not have been restored, the Stop Clock shall continue
until the time the CDCR authorized staff notifies the Prime Contractor that the
service has not been restored.
3)
Time after a service has been restored, but CDCR authorized staff are not
available to verify that the service is working. If the service is later determined by
the CDCR authorized staff to not have been restored, the Stop Clock shall apply
only for the time period between The Prime Contractor's attempt to notify the
CDCR authorized staff that Prime Contractor believes the service has been
restored and the time the CDCR authorized staff notifies the Prime Contractor that
the service has not been restored.
4)
Restoration cannot be achieved because the problem has been isolated to wiring
that is not maintained by Prime Contractor.
5)
Failures occurring as a result of a power problem, outside the control of the Prime
Contractor, which exceeds 30 minutes. Stop Clocks will apply after the initial 30
minutes as required in Section 6.2.10, IWTS Power Requirements. Power
outages resulting from a backup generator test will not be considered a Stop
Clock condition. Power outages as a result of the Prime Contractor will not be
considered a Stop Clock condition.
6)
Lack of building entrance wiring facilities or conduit structure that are the CDCR
authorized staff’s responsibility to provide.
7)
The following contact/access problems, provided that Prime Contractor makes
specific efforts to contact the appropriate CDCR staff for site access during the
applicable Stop Clock period:
a)
Access necessary to correct the problem is not available because access has
not been arranged by appropriate site contact or CDCR Authorized Staff
representative;
b)
Site access is not granted to a technician who displays proper identification;
c)
Site has limited hours of access that directly impacts the Prime Contractor’s
SECTION 6 Ͳ Page 184
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
ability to resolve the problem;
d)
If it is determined later that the cause of the problem was not at the site in
question, then the Stop Clock shall not apply;
e)
Any problem or delay documented on the trouble ticket to the extent caused
by CDCR authorized staff that prevents or delays the Prime Contractor’s
resolution of the problem. In such event, the Prime Contractor shall make a
reasonable request to CDCR authorized staff to correct the problem or delay;
or,
f)
Delays in the process of admittance to the CDCR facility.
8)
Failure of the trouble ticket originator or responsible CDCR authorized staff to
return a call from Prime Contractor’s technician for on-line close-out of trouble
tickets after the service has been restored as long as the Prime Contractor can
provide documentation substantiating message.
9)
An outage directly related to any properly performed scheduled maintenance or
upgrade by the Prime Contractor. Any such Stop Clock condition shall not extend
beyond the scheduled period of the maintenance or upgrade. SLAs will apply for
any maintenance caused outage beyond the scheduled maintenance period.
Outages occurring during a scheduled maintenance or upgrade period and not
caused by the scheduled maintenance shall not be subject to this Stop Clock
criteria.
10) Any problem or delay caused by a third party not under the control of the Prime
Contractor, not reasonably preventable by the Prime Contractor, including cable
cuts not caused by the Prime Contractor. The Prime Contractor’s affiliates,
subsidiaries, or Sub Contractors shall be deemed to be under the control of Prime
Contractor with respect to the equipment, services, or facilities to be provided
under this Contract.
11) Force Majeure events, as defined in Attachment 2, General Provisions –
Information Technology (GSPD-401IT, 06/08/10) of the Contract.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
SECTION 6 Ͳ Page 185
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.12.3 IWTS TECHNICAL SERVICE LEVEL AGREEMENTS
SERVICE LEVEL
DEFINITION
MEASUREMENT
Availability
Voice
The monthly availability
percentage equals the
scheduled uptime per month
less unavailable time divided by
scheduled uptime per month
multiplied by 100. This SLA is
applied at the individual
component level.
The monthly Availability percentage shall be based
on the accumulative total of all trouble ticket outage
durations per circuit/phone number, device and/or
application, per calendar month.
The monthly availability
percentage equals the
scheduled uptime per month
less unavailable time divided by
scheduled uptime per month
multiplied by 100. This SLA is
applied at the individual
component level.
The monthly Availability percentage shall be based
on the accumulative total of all trouble ticket outage
durations per circuit, device and/or application, per
calendar month.
DS0 >99.2%
Scheduled uptime is based on 24x 7x number of
days in the month. All outage durations applied to
other SLAs, which result in a remedy, will be
excluded from this monthly accumulative total.
OCX >99.8%
Any failure or security breach
of the IWTS that results in the
total shut down of the IWTS at
any single CDCR facility for
more than four (4) hours.
The outage start shall be determined by the network
alarm resulting from the outage-causing event or the
opening of a trouble ticket by a CDCR Authorized
Staff, whichever occurs first. The Prime Contractor
shall open a trouble ticket and compile a list for each
application/device/ service affected by the common
cause. Each service, device, and/or application is
out of service from the first notification until the
Prime Contractor determines the service is restored.
Any service reported by Customer as not having
been restored shall have the outage time adjusted to
the actual restoration time.
Minimum: Less than four
(4) hours to repair.
Availability
Data
IWTS Call Detail
Records
IWTS Voice
Recordings
Time to Repair Major
MONTHLY OBJECTIVE
Minimum:
99.5%
Scheduled uptime is based on 24 x 7x number of
days in the month. All outage durations applied to
other SLAs, which result in a remedy, will be
excluded from this monthly accumulative total.
SECTION 6 Ͳ Page 186
DS1 >99.5%
DS3>99.8%
RIGHTS AND
REMEDIES
50% of the total
monthly down time
will be added to the
ISLARRM per
device,
circuit/phone
number,
application.
50% of the total
monthly down time
will be added to the
ISLARRM per
device,
circuit/phone
number,
application.
100% of the total
down time will be
added to the
ISLARRM per
device,
circuit/phone
number,
application, per
outage event.
The State has
option to request an
IWTS Executive
Outage Summary
6.12.5.4.
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.12.3 IWTS TECHNICAL SERVICE LEVEL AGREEMENTS (CONTINUED)
SERVICE LEVEL
DEFINITION
Excessive Outage
An Excessive Outage shall be
defined as a trouble ticket that
remains open with the Prime
Contractor on an IWTS service,
device, and /or application for
more than
12 hours.
Round Trip
Transmission
Delay/Latency
Average round trip transmission
delay measured from the
customer edge device to Prime
Contractor’s Centralized Data
Storage Facility back to the
customer edge device.
IWTS Investigative
Work Stations
IWTS
Administrative
Control System
IWTS Live
Monitoring
Terminals
MEASUREMENT
MONTHLY OBJECTIVE
RIGHTS AND
REMEDIES
The service is unusable during the time the trouble
ticket is reported as opened until restoration of the
service, device, and/or application, minus Stop
Clock conditions. Any service reported by CDCR
Authorized Staff as not having been restored shall
have the outage time adjusted to the actual
restoration time.
Minimum: Less than 12
hours to repair.
100% of the total
down time will be
added to the
ISLARRM per
device,
circuit/phone
number,
application, per
outage event.
The CDCR Authorized Staff is responsible for
opening a trouble ticket with the Prime Contractor’s
Help Desk when the delay exceeds the monthly
objective. The problem requires timely verification,
consistent with industry standards by the Prime
Contractor. The trouble ticket shall be tracked as a
Quality of Service (QoS) problem using a special
disposition code on the trouble ticket. QoS tickets
shall not count in Availability or Time to Repair
measurements unless and until the CDCR
authorized staff reports service as unusable for its
intended uses.
Cannot exceed one (1) of
the following objectives for
three (3) consecutive
months:
Increase bandwidth
within the network
by 25%. The Prime
Contractor provides
verification of
bandwidth increase.
IWTS Voice
Network
IWTS Investigative
Tool Network
SECTION 6 Ͳ Page 187
64 byte ping<60ms
Minimum: 1000 byte ping
<120ms.
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.12.3 IWTS TECHNICAL SERVICE LEVEL AGREEMENTS (CONTINUED)
SERVICE LEVEL
Jitter
IWTS Telephone
System
Packet Loss
IWTS Telephone
System
DEFINITION
MEASUREMENT
MONTHLY OBJECTIVE
RIGHTS AND
REMEDIES
Variations in transfer delay
measured from the customer
edge device to the Prime
Contractor’s Centralized Data
Storage Facility.
The CDCR Authorized Staff is responsible for
opening a trouble ticket with the Prime Contractor
Help Desk when the jitter exceeds the monthly
objective. The problem requires verification
consistent with industry standards (calculations
defined in: IETF RFC 3550 RTP, RFC 3611 RTP),
by the Prime Contractor. Trouble shall be tracked
as a QoS problem using a special disposition code
on the trouble ticket. QoS tickets shall not count in
availability or Time to Repair measurements unless
and until the CDCR Authorized Staff reports service
as unusable for its intended uses.
Minimum: Less than 15ms
for three (3) consecutive
months.
25% of the time (in
minutes) users are
experiencing poor
voice quality shall
be added to the
ISLARRM, per
event.
Packets lost between the
customer edge device and the
Prime Contractors Centralized
data Storage facility.
The CDCR Authorized Staff is responsible for
opening a trouble ticket with the Prime Contractor
Help Desk when packet loss occurs. The problem
requires timely verification, consistent with industry
standards (e.g., protocol analyzer), by the Prime
Contractor. Trouble shall be tracked as a QoS
problem using a special disposition code on the
trouble ticket. QoS tickets shall not count in
Availability or Time to Repair measurements unless
and until the CDCR Authorized Staff reports service
as unusable for its intended uses.
Minimum: 0.5 percent
(0.5%) maximum packet
loss for three (3)
consecutive months.
25% of the time
(minutes) users are
experiencing poor
voice quality shall
be added to the
ISLARRM, per
event.
SECTION 6 Ͳ Page 188
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.12.3 IWTS TECHNICAL SERVICE LEVEL AGREEMENTS (CONTINUED)
SERVICE LEVEL
Catastrophic
Outage
(CAT)
DEFINITION
Total voice failure to five (5) or
more CDCR facilities.
Or
If the centralized database is
not accessible from remote
workstations or the internet for
more than two (2) hours.
Call Detail Record
(CDR) and Voice
Recording
Information Loss
The loss or damage to the
CDRs or voice recordings.
MEASUREMENT
The outage duration start shall be determined by the
network alarm resulting from the outage-causing
event or the opening of a trouble ticket by CDCR,
whichever occurs first. Outage duration shall be
measured on an individual service outage basis
from information recorded from the network
equipment or trouble ticket.
MONTHLY OBJECTIVE
RIGHTS AND
REMEDIES
Less than two (2) hours to
repair.
Voice
200% of the total
voice failure down
time will be added
to the ISLARRM,
per device,
circuit/phone
number,
application, per
outage event.
The Prime Contractor shall open a trouble ticket and
compile a list for each application, device, and/or
service affected by the common cause. Each
application, device, and/or service is considered out
of service from the first notification until the Prime
Contractor determines the application, device,
and/or service is restored. Any application, device,
and/or service reported by the CDCR authorized
staff as not having been restored shall have the
outage time adjusted to the actual restoration time.
CDCR Authorized Staff shall report information loss
(including reduced audible quality) to the Prime
Contractor by opening a trouble ticket. All instances
of missing data shall be reported on a per record
basis (CDR or Voice Recording) for each trouble
ticket.
Data
500 Minutes per
hour of down time,
per event.
The State has the
option to request
Executive Outage
Summary.
100% of data
500 minutes will be
added to the
ISLARRM, per
lost or damaged
CDR or voice
recording.
The State has the
option to request
Executive Outage
Summary
identifying all
instances in which
the data cannot be
restored.
SECTION 6 Ͳ Page 189
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.12.3 IWTS TECHNICAL SERVICE LEVEL AGREEMENTS (CONTINUED)
SERVICE LEVEL
Download Interval
IWTS Voice
Recording
Individual Facility
Excessive
Download Interval
IWTS Voice
Recording
Provisioning
DEFINITION
MEASUREMENT
MONTHLY OBJECTIVE
RIGHTS AND
REMEDIES
The number of minutes
between the command to
download the voice recording
and the completion of the file
download.
CDCR Authorized Staff shall report any instance
exceeding the monthly objective by opening a
trouble ticket. This SLA is applied per occurrence.
Minimum: Download shall
not exceed two (2) minutes
for every 15 minutes of
voice recordings for three
(3) consecutive months.
Increase bandwidth
within the network
by 25% The Prime
Contractor provides
network diagram of
bandwidth increase.
The number of days in a rolling
90 day window in which an
individual CDCR Facility
download interval exceed two
(2) minutes for every 15
minutes of voice recordings.
The number of days is derived from the Prime
Contractor trouble ticket system. CDCR Authorized
Staff shall report any instance exceeding the SLA
download interval by opening a trouble ticket. For
every 24-hours a trouble ticket is opened “one day”
will be applied to the SLA measurement. Stop
clocks will apply. This SLA is accumulative over a
90 day rolling period and shall be reported monthly.
The number of days in a
rolling 90 day window shall
not exceed six (6) days.
The Prime
Contractor will
upgrade the system
to achieve SLA
compliance within
60 calendar days of
the monthly SLA
report.
The Prime
Contractor will also
apply 10,000
minutes per month
to the ISLARRM,
for each
consecutive month
the site fails to meet
this SLA objective.
Provisioning is defined as,
moves, adds, changes, and
deletes completed by the
Contractor on or before the
negotiated due dates.
Install intervals are based on CDCR and Prime
Contractor negotiated due dates identified in the
IWTS Work Authorization
Service provisioned on or
before the due date per
install order.
500 minutes will be
added to the
ISLARRM, per
device,
circuit/phone
number,
application.
SECTION 6 Ͳ Page 190
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.12.3 IWTS TECHNICAL SERVICE LEVEL AGREEMENTS (CONTINUED)
SERVICE LEVEL
DEFINITION
Transition-In
The Prime Contractor shall
meet its obligation to
“Transition–In” in accordance to
Section 6.15, IWTS Transition
Requirements, with acceptance
by CDCR for each CDCR
facility.
MEASUREMENT
The Prime Contractor must receive approval from
CDCR that each CDCR facility transition has been
completed in accordance with the approved
transition plan identified in Section 6.15, IWTS
Transition Requirements.
MONTHLY OBJECTIVE
RIGHTS AND
REMEDIES
100% transitioned on or
before the scheduled due
date, per CDCR facility.
2,880 minutes a
day, per facility, not
completed will be
added to the
ISLARRM,.
Bidder understands and agrees to meet or exceed all of the Requirements as stated above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
SECTION 6 Ͳ Page 191
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.12.4 IWTS ADMINISTRATIVE SERVICE LEVEL AGREEMENTS
SERVICE LEVEL
Reporting
IWTS Reports of Detected Attempts
6.3.1.12.2
IWTS Investigative Reports 6.9.1.3
CDCR IWTS Administrative Reports
6.9.1.5
DEFINITION
MEASUREMENT
All reports shall meet the
requirements, be fully
functional, and delivered
in accordance with the
timelines required in
Section 6.9, IWTS Tools
and Reports.
See the Objective
The Prime Contractor
shall pay the monthly
Administration Fee to
Technology Agency each
month as agreed in
Section 6.2.1, Contract
Administration Fee.
See Objective
OBJECTIVE
Deliver all reports within
three (3) business days
of the Prime Contractor
and State mutually
agreed delivery dates
from Section 6.9, IWTS
Tools and Reports.
SEVERITY
500 minutes per report,
per month will be
added to the
ISLARRM.
IWTS Customer Service Reports 6.9.3
IWTS Service Support and
Maintenance Reports 6.9.4
IWTS Financial Reports 6.10
IWTS Service Level Agreement
Reports 6.12.5
On-time Administration Fee
Payment
SECTION 6 Ͳ Page 192
Technology Agency
receipt of the electronic
fund transfer on or prior
to the due date.
10,000 minutes per
day will be added to
the ISLARRM until
receipt, of
Administration Fee.
CALIFORNIA TECHNOLOGY AGENCY
6.12.4
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
IWTS ADMINISTRATIVE SERVICE LEVEL AGREEMENTS (CONTINUED)
SERVICE LEVEL
Tools and Report Implementation
Monthly IWTS Trouble Ticket
Report6.12.5.1
IWTS Public Web Site 6.11.1
DEFINITION
MEASUREMENT
All Contactor provided
tools and reports shall be
functioning and accepted
by the State based on the
implementation timeline.
Within 45 business days after Contract
award, the Prime Contractor and the
State shall agree to the
implementation timeline dates for the
tools and reports listed in this table.
Unless mutually agreed upon, the
implementation timeline shall not
exceed six (6) months following the
Contract award date.
IWTS Private Web Site 6.11.2
On-Line Payment for IWTS Prepaid
Accounts 6.14.6.4
IWTS Reports of Detected Attempts
6.3.1.12.2
IWTS investigative Reports 6.9.1.3
OBJECTIVE
All tools and reports
shall meet the
requirements, be fully
functional, accepted by
the State and delivered
in accordance with the
timelines.
SEVERITY
250 minutes per
report/tool per week,
until implemented, will
be added to the
ISLARRM.
Additional or
replacement tools and
reports shall be fully
functional and accepted
by the State by mutually
agreed dates.
IWTS Customer Service Reports 6.9.3
IWTS Service Support and
Maintenance Reports 6.9.4
IWTS Financial Reports 6.10
IWTS Service Level Agreement
Reports 6.12.5
Tool Availability
IWTS Trouble Ticket Reporting and
Tracking System6.8.2.2
IWTS Public Web Site 6.11.1
IWTS Private Web Site 6.11.2
On-Line Payment for IWTS Prepaid
Accounts 6.14.6.4
IWTS Help Desk for CDCR 6.8.2.1
The monthly availability
percentage for each tool
equals the scheduled
uptime per month less
unavailable time divided
by scheduled uptime per
month multiplied by 100
per tool. Scheduled
uptime is based on 24 x 7
x number of days in the
month.
CDCR shall report any failure or
problem to the CDCR Help Desk and
a trouble ticket shall be opened.
The tool is unusable during the time
the ticket is open until restoration of
the tool.
Stop clocks in Section
6.12.2, IWTS Trouble Ticket Stop
Clock Conditions, shall apply.
The Availability percent shall be
calculated by adding the duration
times for all trouble tickets opened on
a single tool within the calendar
month.
SECTION 6 Ͳ Page 193
100% functional 99% of
the time for each tool,
measured on a monthly
basis.
500 minutes per tool
will be added to the
ISLARRM.
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
SECTION 6 Ͳ Page 194
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.12.5 IWTS SERVICE LEVEL AGREEMENT REPORTS
The IWTS Monthly Service Level Agreement Reports shall be posted to the Prime
Contractor’s private web site. The report(s) must be loaded onto the web site and
available to CDCR Operations Manager and California Technology Agency
(Technology Agency) in a data extractable application. The Prime Contractor shall
provide the reports as described in this section.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.12.5.1
Monthly IWTS Trouble Ticket Report
All trouble tickets must appear in a SLA report within 60 calendar days of the
trouble ticket service restoration time stamp. The report shall list all trouble
tickets with a service restoration time stamp occurring within the reported
month, including tickets not qualifying for Rights and Remedies. This report
shall show which SLA Rights and Remedies were applied to each ticket
number, when applicable.
The Monthly IWTS Trouble Ticket Report shall include the following detail:
1)
Report period;
2)
Prime Contractor’s trouble ticket number;
3)
Circuit number/service ID/phone number/device ID;
4)
Service type;
5)
Brief trouble symptom;
6)
Brief restoration description;
7)
Name of CDCR facility;
8)
Service address of reported trouble. Separate fields and no
abbreviations for each;
a) Street;
b) Suite,
c) City; and,
d) Zip Code.
9)
10)
Ticket open date;
Open time;
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11)
Problem restoration date;
12)
Problem restoration time stamp;
13)
Problem restoration duration;
14)
Total stop clock duration;
15)
Outage duration;
16)
Yes/No if qualified for SLA;
17)
QoS disposition code;
18)
Type of SLA applied; and,
19)
Rights and Remedies applied to each ticket (minute
amounts/bandwidth increase), when applicable.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.12.5.2
IWTS Catastrophic (CAT) Outage SLA Report
CAT outages shall be reported independently on a per occurrence basis. An
IWTS Catastrophic (CAT) Outage SLA Report shall be provided to CDCR
within 60 calendar days of the restoration date. CAT reports shall include the
following information: reporting period, date and time of occurrence, circuit
number/service ID/phone number(s)/device ID, product type, transport type
(e.g., DS0, DS1) (if applicable), CDCR facility name, ticket open date, ticket
open time, problem restoration time stamp, problem restoration time, total
stop clock duration, outage duration, and Rights and Remedies.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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CALIFORNIA TECHNOLOGY AGENCY
6.12.5.3
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Monthly IWTS SLA Summary Report
The Prime Contractor shall provide a Monthly IWTS SLA Summary Report
that includes the total number of tickets opened, number of tickets with
remedies applied, total number of tickets with remedies applied per SLA type
(includes CAT Outages), total remedies/minutes/bandwidth subtotaled per
SLA type, and grand total remedies/minutes/bandwidth applied for the month.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.12.5.4
IWTS Executive Outage Summary Report
An IWTS Executive Outage Summary Report may be requested by the
CDCR Operations Manager for any significant network outage or critical
service failure. An IWTS Executive Outage Summary Report shall include
the following information:
1) Outage description;
2) Date and time of outage began;
3) Date and time of resolution;
4) Resolution description;
5) Prime Contractor trouble ticket number;
6) Service location;
7) "Impact to the State" (number of users affected/locations/service
types);
8) Chronology of Prime Contractor steps to resolve the problem; and,
9) "Path Forward" (steps taken to mitigate future outages).
The Prime Contractor shall provide an initial report within 24-hours of
recorded incident to be followed with a comprehensive report delivered
within 30 calendar days.
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INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.12.5.5
Annual IWTS SLA Trouble Ticket Summary Report
The Prime Contractor shall provide an Annual IWTS SLA Trouble Ticket
Summary Report displaying the grand total number of trouble tickets, number
of
trouble
tickets
with
remedies
per
SLA
type,
total
remedies/minutes/bandwidth per SLA type, grand total number of tickets with
remedies/minutes/bandwidth and grand total of remedies/minutes/bandwidth
(includes CAT Outages).
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.12.5.6
Annual IWTS SLA Trouble Ticket Summary by CDCR Facility Report
The Prime Contractor shall provide an Annual IWTS SLA Trouble Ticket
Summary by CDCR Facility Report containing the total number of trouble
tickets per CDCR facility. For each facility, provide total number of trouble
tickets by SLA type and remedies applied for each SLA type.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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CALIFORNIA TECHNOLOGY AGENCY
6.13
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
IWTS BUSINESS PLAN REQUIREMENTS
Given the size and complexity of the IWTS, the State seeks to confirm that the selected Prime
Contractor will have both the size and sophistication to effectively implement and support the
Contract. Bidders shall provide plans that identify the Bidder’s approach to various aspects of
supporting the IWTS as described in this section. These plans will be used as a foundation for
the development of final comprehensive plans as directed by the CDCR Operations Manager.
The Prime Contractor shall meet with the CDCR Operations Manager to finalize the plans. All
plans will be submitted within 60 calendar days following Contract award and will become part
of the Contract upon approval by the CDCR Operations Manager.
CDCR Operations Manager will approve or reject submitted plans within 10 business days.
Plans rejected under CDCR review must be resubmitted within 15 calendar days.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.1 PRIME CONTRACTOR IWTS BUSINESS PLAN
The Prime Contractor IWTS Business Plan shall detail and demonstrate that the
Bidder has the qualified staff and sufficient resources to support the business and
contractual requirements of the Contract.
The Prime Contractor IWTS Business Plan as described in this section, shall be
provided to the state within 30 days of Contract award and annually thereafter.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.1.1
IWTS Staffing and Resource Requirements
Bidders shall identify and describe the appropriate staff resources to be
assigned upon award of the Contract as listed in this section:
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1)
A list of personnel classifications assigned with required skills defined for
each classification.
2)
An organization chart of personnel assigned to the Contract.
3)
Brief resume statements and percentage of time key personnel will be
dedicated to implementation and ongoing Contract responsibilities,
including the following:
a)
Executive Officers;
b)
Dedicated Contract Program Manager;
c)
Project Manager (Transition/Migration/Transfer, as appropriate);
d)
Service Operations Manager; and,
e)
Training Manager.
4)
Executive level personnel available to meet and confer with the State on
Contract-related issues at the CDCR Operations Manager office location.
5)
Other key personnel available to work in California.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.1.2
IWTS Staffing and Resource Background Check Requirement
California Public Utilities Code Section 7910, subdivision (b), requires that all
independent Prime Contractors or vendors of a telephone corporation and
their respective employees have a background check performed. CDCR
requires that a LiveScan background check be conducted prior to
implementation and throughout the Contract. The Prime Contractor and any
Subcontractors will be required to complete the CDCR forms that include
providing personal information described in SOW Exhibit A, Gate Clearance
Information and Approval Sheet. Prime Contractor or any Subcontractor
employees who do not pass the required background screening criteria
cannot be assigned to any work area with access to IWTS data or systems.
Gate Clearances by a CDCR facility may take up to two (2) weeks. Issuance
of a Statewide CDCR identification badge from CDCR Headquarters may
take up to 60 business days.
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.1.3
IWTS General Business Requirements
Bidders shall describe in detail the business and Contract management
processes.
Bidders shall describe in detail their ongoing processes and commitment to
providing quality service.
Bidders shall describe in detail their business processes for the IWTS
Transition-In and IWTS Transition-Out of the Contract.
Bidders shall describe in detail the business processes for initiating service
orders, procurement of IWTS equipment, tracking of trouble reports and
adherence to Contract terms and conditions.
Bidders shall describe in detail the processes for installing, servicing and
maintaining the various components of the IWTS.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.2 IWTS PROJECT MANAGEMENT PLAN
Bidders shall submit a proposed IWTS Project Management Plan that details and
demonstrates an understanding of the project management requirements and the
need for properly qualified staff for effectively installing multiple systems, in short time
frames, across a wide geographical area and in tight coordination with the State
Subcontractors, local LECs, and other vendors. The Project Management Plan shall
address installation of all required equipment and services no later than 12 months
following Contract award. The IWTS Project Management Plan shall address
transition and the on-going management of the IWTS/MAS Contract components.
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INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
The Prime Contractor will meet with the State to finalize the IWTS Project
Management Plan within 30 calendar days of Contract award.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.2.1
Project Management Methodology
Bidders shall describe how they will use a formal Project Management
Methodology to manage the entire project (e.g. based on IEEE, PMBOK, or
comparable).
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.2.2
IWTS Project Schedule
Bidders shall provide an example of a MS Project Schedule (2003 or newer)
for the IWTS transition and describe how they will keep the project on
schedule. The Project Schedule shall include tasks, durations, deliverables,
responsible parties, dependencies, start and end dates, schedule variances,
and completion status.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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CALIFORNIA TECHNOLOGY AGENCY
6.13.2.3
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
IWTS Site Specific Information Requests
The Bidder’s project plan shall describe how IWTS Site Specific Information
Requests that may include materials and decisions from CDCR Operations
Manager for implementation will be communicated prior to the start of each
phase of work proposed by the Bidder and how such information shall be
requested in writing.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.2.4
Project Manager Certification for IWTS
The Prime Contractor's proposed Project Manager must be certified by a
recognized project management organization (e.g. University certifications or
PMI) and must have a minimum of five (5) years’ experience managing
similar large scale telecommunications implementations.
Bidders shall describe the certification of the Project Manager that will be
assigned to the IWTS project.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.2.5
Project Teams for IWTS
The Project Management Plan shall clearly detail (by name) staff and any
Subcontractors who will be responsible for each phase of the project
transition and separately detail the core team that will be responsible for all
maintenance and operations.
The Project Management Plan shall state how many support technicians will
be allocated to this Contract and identify where they will be located in order to
meet the response time requirements.
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.3 IWTS ESCALATION PLAN
The Bidder shall provide an Escalation Plan which details procedures, processes, and
personnel for use during an IWTS failure.
The IWTS escalation procedures shall be subject to State approval and all Prime
Contractor staff identified in the escalation plan shall be capable of being contacted by
the authorized State staff.
The Prime Contractor shall provide three (3) escalation levels from the organization to
address unanticipated difficulties like installation concerns, system downtime, and
degradation of services.
The Prime Contractor shall also provide additional escalation policies and points of
contact, including contact numbers (office telephone, mobile telephone, facsimile,
e-mail), titles, and chain of command, for use in case the Prime Contractor's efforts by
the single point of contact are insufficient in resolving a particular situation.
If the primary contact point is not the IWTS Project Manager, the Prime Contractor
shall clarify the relationship of the Project Manager in the escalation process.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.4 IWTS CHANGE MANAGEMENT PLAN
The State’s telecommunications and IWTS operations, and infrastructure must
constantly evolve and adapt to the changing environment in order to continually
improve the delivery of services. The State seeks a Bidder that will implement
procedures to accommodate changes to services, applications, and systems.
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
The Prime Contractor is to establish IWTS Change Management Plan processes
jointly with the CDCR Operations Manager that are compatible with the State’s change
management processes as found in Bidder’s Library. The Prime Contractor shall also
maintain and administer electronic change management Processes that communicate,
assess, monitor, and control all changes to system resources and processes. The
Prime Contractor shall manage changes so that a stable IWTS telecommunications
environment is maintained during all change activities.
All changes shall have the appropriate vendor and CDCR management level
approvals before implementing the change into production. CDCR Operations
Manager will detail the change with the Prime Contractor when a change becomes
necessary.
The Prime Contractor shall ensure that all software modifications and upgrades are
deployed using the configuration management, documentation, integration, and
transition requirements of this Contract during the maintenance period.
Bidders shall provide an IWTS Change Management Plan that addresses changes to
system hardware, software and documentation using standardized methods,
processes and procedures in order to minimize the number and impact of any related
incidents upon service. The IWTS Change Management Plan shall include details of
how requirements are defined, changes are planned (including roll-back planning),
tested, verified, documented and how version control is handled. The Bidder shall
provide a proposed plan of resources and schedule for software design, development,
testing, and deployment of all application modifications and upgrade requests as
defined by the CDCR Operations Manager.
The IWTS Change Management Plan shall describe the implementation approach in
order to manage the State’s evolving and changing requirements during the course of
the Contract.
The IWTS Change Management Plan shall describe how the change control process
will ensure that:
1) All changes to the IWTS environment are managed;
2) Changes will be implemented with minimal impact on the State;
3) All changes will be tested and accepted by CDCR prior to implementation;
and,
4) The State will be given timely notification of pending changes.
The IWTS Change Management Plan shall also describe the review and reporting
process the Bidder proposes to track the effect of implemented changes.
SECTION 6 Ͳ Page 205
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.5 IWTS CONFIGURATION MANAGEMENT PLAN
The IWTS Configuration Management Plan focuses on establishing and maintaining
consistency of a system's performance and the functional and physical attributes with
the requirements, design, and operational information throughout the term of the
Contract. The Bidder shall describe the plan to keep the IWTS hardware and
software, along with the documentation, consistent and current.
The Configuration Management Plan shall be updated and shared with CDCR
Operations Manager when the following components are modified:
1)
Hardware installed or upgraded; and,
2)
Software/firmware installed or upgraded.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.6 IWTS SECURITY MANAGEMENT PLAN
Bidders shall provide an IWTS Security Management Plan that details and
demonstrates the physical and data security requirements for both the IWTS and the
Bidder’s facilities and processes. This plan shall address the requirements detailed in
the following Sections:
1) Section 6.3.1.9, IWTS Voice Network Security;
2) Section 6.4.2.16, IWTS Live Monitoring Terminal Physical Security;
3) Section 6.5.2.9, IWTS Investigative System Network Security;
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INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
4) Section 6.5.3.3, IWTS Investigative Workstation Software Security;
5) Section 6.7, IWTS Data Management; and
6) Section 6.7.1, IWTS Information Security.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.7 IWTS CUSTOMER SERVICE PLAN
The Bidder shall provide a Customer Service Plan that describes the processes to be
used to support the “End-User’s” calling experience related to call setup, billing, and
support services. The Bidder shall detail the processes that they have in place to
support the requirements as described in Section 6.3.6, End-User Customer Service
Requirements.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.8 IWTS SERVICE, SUPPORT, AND MAINTENANCE PLAN
The Bidder shall provide a IWTS Service, Support, and Maintenance Plan that
describes the processes and procedures to provide service to the State in support of
the IWTS services as detailed in Section 6.8, IWTS Service, Support, and
Maintenance. A Help Desk shall be provided for service, support, and maintenance
functions.
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.9 IWTS TRANSITION PLANS
Bidders shall provide IWTS Transition Plans to assure effective and efficient
Transition-In and Transition-Out requirements as described in Section 6.15, IWTS
Transition Requirements. Exhibit 6-N, IWTS Transition of Facilities includes the CDCR
Facilities listed with two teams that would transition the IWTS services concurrently. In
addition to installing all new hardware and supporting IWTS data systems, the Prime
Contractor will be importing some of the IWTS contract (Transition-In) call
records/recordings and exporting all of the accumulated call records/recordings to the
future IWTS contractor (Transition-Out).
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.9.1
IWTS Transition-In Plan
Bidders shall submit an IWTS Transition-In Plan based upon the
Exhibit 6-N, IWTS Transition of Facilities, that shall include the following:
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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CALIFORNIA TECHNOLOGY AGENCY
6.13.9.1.1
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
CDCR and End-User Impact
Bidders shall describe in detail how the process will minimize CDCR
operations and End-User impact during transition.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.9.1.2
IWTS Transition-In Planning and Scheduling
Bidder shall describe in detail the Transition-In Planning and Scheduling
that ensures timely transition of all contracted services. Include
planning and scheduling consideration for:
1)
Quantities and complexities of required equipment;
2)
Ordering required circuits from LECs;
3)
Facility access restrictions;
4)
Facilities’ infrastructure and cabling use;
5)
IWTS Training for all Users;
6)
Public Safety considerations;
7)
Impact from limited State resources; and,
8)
Establishing End-User accounts.
The Transition-In timeframe shall occur within a 12 month period. The
Transition-In period will begin upon the award of the Contract and will
end upon the successful installation and fully operational at all CDCR
facilities.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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CALIFORNIA TECHNOLOGY AGENCY
6.13.9.1.3
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Local Exchange Carriers (LECs) Agreements for IWTS
Detail the strategy for establishing agreements with LECs necessary to
ensure continuity of statewide end-to-end services that include ordering
circuits for each IWTS location as well as end-user customer billing. All
agreements shall be in effect prior to transition of services.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.9.1.4
Working with IWTS Incumbent Contractor
Bidders shall detail the strategy to create implementation processes
and procedures necessary for the transition of the IWTS incumbent
contractor services to the newly acquired IWTS services.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.9.1.5
IWTS Cut-Over Process
The IWTS Cut-over Process includes planning, site preparation,
inventory verification, disconnect/new order processes and emergency
procedures.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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CALIFORNIA TECHNOLOGY AGENCY
6.13.9.1.6
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
IWTS Data Transition-In Planning
The Prime Contractor shall import all voice recordings, associated CDR,
and information contained within the IWTS Facility Phone list database
(i.e., blocked numbers, etc.) from the outgoing IWTS contract.
The Prime Contractor shall provide a fully functional data server, to be
referred to as the “Transition-In data server,” to be used for the transfer
of IWTS data. The Transition-In data server shall allow for secure
remote connection by the State, outgoing IWTS Contractor, or other
parties identified by the State.
The Prime Contractor shall be
responsible for data integrity and system availability, including
redundancy and/or backup, of data transferred to the Transition-In data
server.
The volume and retention of the data for each specific data category will
be determined based upon the specific data that will be transitioned
during the planning of the Transition-In between the IWTS contractor,
IWTS/MAS Prime Contractor, and the State.
Data transitioned-in shall be fully integrated into the IWTS and made
available for program usage as described.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.9.1.7
IWTS System Configuration
The Prime Contractor shall configure the IWTS, including user profiles
and privileges, tracking/auditing features, and other system
functionality, as directed by the CDCR Operations Manager.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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CALIFORNIA TECHNOLOGY AGENCY
6.13.9.2
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
IWTS Transition-Out Plan
During the Contract term, the State will engage in a competitive bid process
to award replacement services to be in effect at the conclusion of the
Contract. The replacement services may replicate or be similar to IWTS
services or may include new strategies for providing inmate and ward
telephone services.
The State acknowledges the level of difficulty in anticipating future transition
requirements without knowledge of future systems; however, it is critical the
Prime Contractor declares and commits to responsibility and participation in
transition of services, and to the extent possible, demonstrates a plan and
conduct the transition of the services to a new contractor.
To ensure that the CDCR business objectives are met, the CDCR Operations
Manager shall have final approval authority of the IWTS Transition-Out Plans.
The Bidder will submit a Transition-Out Plan for the following:
6.13.9.2.1
Transition of IWTS Equipment
In order to facilitate a coordinated and timely transition of the IWTS
equipment during the Transition-Out process, the Prime Contractor shall
agree to relinquish to CDCR all claims of ownership of the IWTS
equipment identified in Section 6.15, IWTS Transition Requirements.
The transition of ownership of the equipment shall occur in accordance
with the IWTS Transition-Out Plan as approved by the CDCR
Operations Manager.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.9.2.2
State, CDCR, and End-User Impact
Describe in detail how the Prime Contractor will minimize the State,
CDCR and End-User impact during the IWTS Transition-Out process.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.9.2.3
IWTS Transition-Out Planning and Scheduling
Bidder shall describe in detail the IWTS Transition-Out Planning and
Schedule that ensures timely transition of all contracted services.
Include in the planning and scheduling consideration for the following:
1)
Timely removal of all existing CDCR IWTS equipment without
disruption of services, with the exception of the equipment
identified in Section 6.15.2, Transfer of IWTS Equipment
Ownership;
2)
Facility access restrictions;
3)
Public Safety considerations;
4)
Impact on State resources; and,
5)
Closing End-User accounts.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.9.2.4
Working with Future IWTS Contractor
Bidders shall describe in detail the commitment to continue to provide
IWTS services and resources under the terms and conditions of the
Contract during Transition-Out and/or identify any restrictions and
limitations.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.13.9.2.5
IWTS Data Transition-Out Planning
Bidders shall describe the Data IWTS Transition-Out Planning tasks,
including dependencies on CDCR and/or Prime Contractor data and
resources. Bidders shall provide a data schema to detail which data
elements will be available. Bidders shall identify preferred export file
formats, time frames for delivery of data, and quality assurance
procedures to verify completeness and accuracy of data transition.
The Prime Contractor shall export all data, including current and
archived inmate/ward recordings, CDRs, and information contained
within the IWTS Facility Phone list database (i.e., blocked numbers,
etc.) to the awarded future IWTS Contractor.
The State reserves the authority to define export data formats, storage
media type, locations to which data is to be delivered, and other special
criteria deemed necessary for successful transition.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14
IWTS BILLING REQUIREMENTS
The Prime Contractor’s reimbursement for the services provided by this Contract shall be limited
to the rates described in Appendix B, Attachment 7, Cost Worksheets. The Prime Contractor
shall bill End-Users only for the Conversation Minutes of completed calls at the contracted rates.
There shall be no charges for any functions associated with the Prime Contractor’s Customer
Service or billing, including the application of IWTS Conversation Minutes in support of any
IWTS Customer Service or billing function.
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The Prime Contractor shall not impose any restrictions on the number of authorized telephone
numbers that can be called through IWTS to the same billing address.
The Prime Contractor agrees to provide a URL to the Prime Contractor’s payment web site as
described in 6.11.1, IWTS Public Web Site.
Bidder understands and agrees to meet or exceed all of the Requirements as stated above?
Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.1 IWTS CONVERSATION MINUTES
For the purposes of billing under this Contract, IWTS Conversation Minutes shall
include the actual time that the parties are able to converse through the IWTS. The
calculation of IWTS Conversation Minutes will begin when the parties can
communicate following acceptance of the call by the called party and will end when
either party hangs up or the call is otherwise terminated. Duration of the IWTS
Conversation Minutes will be rounded to nearest one (1) minute. Billing for IWTS
Conversation Minutes will be rounded to the nearest one cent ($0.01). IWTS
Conversation Minutes will be billed in increments of a one (1) minute initial increment
and one (1) minute subsequent increments.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.2 IWTS COLLECT CALL BILLING SERVICES
The Prime Contractor shall provide all services associated with IWTS Collect Call
Billing Services such as billing, out-clearing, and line information database (LIDB)
verification. The Prime Contractor shall assume all responsibility for billing and
collecting payments from called parties that receive IWTS collect calls.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.2.1
IWTS Collect Call Processing
When an inmate/ward places a call on the IWTS, the Prime Contractor’s
system shall be able to make a determination and handle the call as follows:
1) If there is a mechanism in place for the Prime Contractor to bill the
called party for a collect call (i.e., agreement with the Local Exchange
Carrier, direct billing), then the call will be processed to the called
party’s number for collect call acceptance;
2) If the called party’s number is determined to not qualify for collect call
charges or collect calling, then the inmate/ward will hear a recorded
message stating “calls to this number cannot be completed.”
3) The IWTS must have a method of automatically and immediately
contacting the called party at the telephone number dialed by the
inmate. Notification will be given that an inmate or ward is attempting
to call, and the message will provide guidance on how to establish a
billing account or to remove any call blocking the customer may have
in place with their local telephone company. The IWTS shall make a
secondary notification call to the called party if the called party hangs
up on the first attempt.
Bidders shall describe the specific process the system will employ to
qualifying collect calls.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.14.2.2
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Monthly IWTS Collect Call Charge Limits
The IWTS may include monthly Maximum Collect Call Charge Limits to a
telephone number. Once the threshold is reached, the called party will be
required to make a payment towards the balance otherwise their telephone
number will be blocked. The maximum collect call charge limit (if any) shall
be no less than $100 per month. The Prime Contractor shall provide a
means for customers, with a record of regular full payment paid by the
statement’s due date, to increase their monthly limit by $50.00 increments up
to a minimum of $300.00 per month or greater by mutual agreement between
the Prime Contractor and the State. The Prime Contractor shall establish a
means of notifying customers anytime they are approaching an established
maximum collect call charge limit. There may be call limit exceptions to
offices that provide legal services and receive a large volume of calls within a
month.
Bidders shall describe the business practice they will employ to establish:
1. A monthly maximum limit on collect call charges (if any);
2. The methods they will use to advise customers when they are
approaching the monthly maximum limit; and,
3. The policy they will employ for customers, with good payment
records, to raise the monthly maximum limit.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.3 IWTS PREPAID BILLING SERVICES
The Prime Contractor shall provide all services associated with Prepaid Billing
Services to the called party such as billing, arrangements for the collection of funds
and administering account balance information.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
IWTS Prepaid Call Processing
When an inmate/ward places a call on the IWTS, the IWTS shall be able to
make a determination and handle the call as follows:
1)
If the called party has a prepaid account and there is a balance with
enough funds to make a three (3) minute call, then the call will be
processed to the called party’s number and the called party will hear
the balance of their account before being given the opportunity for
call acceptance. The system will include a time-out warning to the
called party and inmate/ward when funds are depleted and when the
call is about to be terminated.
2)
If the called party’s number is determined to not qualify for prepaid
call charges when the prepaid account does not have sufficient
funds, then the inmate/ward will hear a recorded message stating
“calls to this number cannot be completed at this time.” The called
party will be notified and given the option to establish a mechanism
to allow calls to be billed to this number.
The IWTS must have a method of automatically and immediately
contacting the called party at the telephone number dialed by the
inmate or ward. Notification will be given that an inmate is attempting
to call, and the message will provide guidance on how to contact a
Customer Service Representative about their prepaid account. The
IWTS shall make a secondary notification call to the called party if
the called party hangs up on the first attempt.
Bidders shall describe the specific process their system will employ
to qualifying prepaid calls.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.3.2
IWTS Prepaid Account Payment Methods
Prepaid Account Payment Methods may include checks, credit cards, bank
debit cards, money orders, certified check, Western Union or through some
other third party means.
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The Prime Contractor shall accept the following types of payment for prepaid
calling:
a)
Western Union [3rd party payment];
b) Certified check;
c) Via the Internet;
d) Credit card;
e) Bank debit card; and,
f)
Money order.
Bidders shall describe the process for establishing and administering prepaid
accounts, including all methods by which a prepaid account may be paid.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.3.3
IWTS Unused Prepaid Account
Unused Prepaid Accounts that have no IWTS call activity for 90 calendar
days may indicate that there is no longer a need for the account. The Prime
Contractor shall notify the account holder of any such circumstance in writing
within two (2) weeks following the 90-day period of no IWTS activity. The
written notification will include detailed instructions that describe the Prime
Contractor’s processes for closing the account and the End-User receiving
the unused balance of funds that are in the account.
The Prime Contractor shall not automatically close any prepaid account due
to lack of use for any period of time. The Prime Contractor shall only close a
prepaid account at the customer’s direction or under the following condition:
Prime Contractor must provide a written notification to the customer of intent
to close an account. This written notification must be sent via United States
Postal Service (USPS) mail. If there is no response from the customer by
any means after 180 calendar days from the posting of the written attempt,
Prime Contractor may then close the prepaid account.
Bidders shall describe the process they will employ to identify unused prepaid
accounts, the notification process in the event of 90 calendar days of
inactivity, and the Bidder’s policy regarding timely return of unused funds.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.4 IWTS PROCESSING OF CALLS TO CELL PHONES
The IWTS will process inmate/ward calls to cell phones that have an established direct
bill account with the Prime Contractor in accordance with the following terms. The end
user will provide the Prime Contractor:
1) Proof of a subscription cell phone service that includes their name on the
monthly bill and reflects their primary billing address;
2) Their mailing address, if different from the billing address; and,
3) Name of their wireless service provider.
All calls to cell phones will require the end-user to set up a direct bill account with the
Prime Contractor and shall have the option of being collect or prepaid.
The Prime Contractor will not establish accounts where no documentation is provided
or where the documentation provided:
1) Does not include the end user’s name and primary billing address on the
monthly bill,
2) Has a mailing address that is different from billing address, and
3) Identifies a service, service provider, or cell phone associated with a pay-asyou go or disposable cell phone.
Bidders shall describe the process they will employ to differentiate between cell
phones that are qualified to receive calls and those that are not. Describe how often
the databases that are used for cell phone providers are updated.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.14.5 IWTS BACK BILLING OF CHARGES
Bills for calls that have not been presented to the appropriate collection service, Credit
Card Company or direct billed party within 90 calendar days shall be considered nonchargeable and no longer collectable by the Prime Contractor. The Prime Contractor
shall have the burden of proof regarding collection or payment disputes.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.6 IWTS MONTHLY CUSTOMER STATEMENTS
The Prime Contractor shall provide the called party with IWTS Monthly Customer
Statements. The Prime Contractor will provide billing details for all calls including
collect calls and prepaid calls.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.6.1
IWTS Monthly Customer Billing Statement Content
The IWTS Monthly Customer Billing Statement Content for collect and
prepaid calls shall include:
1)
Statement billing period;
2)
Customer number or other reference number (if applicable);
3)
Prime Contractor’s toll free Customer Service telephone number
regarding billing;
4)
A detail of each call, including:
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a)
b)
Originating CDCR facility;
c)
Telephone number called;
d)
Conversation Minutes (to the nearest minute);
e)
Rate per-Conversation Minute;
f)
Applicable federal universal fees and other related taxes; and,
g)
5)
Date and time of call (PT);
Total call cost.
Call billing format (collect call or prepaid call):
a)
The beginning account balance and ending account balance;
b)
An explanation of how total Conversation Minutes are rounded to
the nearest one (1) minute and total billed to the nearest one cent
($0.01);
c)
A note of how IWTS Conversation Minutes will be billed in
increments of a one (1) minute initial increment and one (1) minute
subsequent increments.
d)
A description of the applied federal universal fees and other related
taxes;
e)
A description of the rates for Local, IntraLATA, InterLATA, and
Interstate Calls as well as information on where to find the rates for
International Calls; and,
f)
An explanation of where to find information on how to request a
refund of any unused prepaid account balance.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.14.6.2
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
IWTS Delivery of Monthly Billing Statements
The Prime Contractor shall give the customer the option of receiving on-line
or hard copy billing statements. If hard copy is selected, a hard copy of the
Monthly Billing Statements will be mailed to the called party no more than ten
(10) business days following the billing month at no additional charge to
either the State or to the customer. The Prime Contractor shall inform the
customer when setting up a prepaid account that Monthly Billing Statements
are available at no extra charge and that statements of usage for any of the
last six (6) months can be requested at any time at no charge. Monthly
Billing Statements shall be for one (1) calendar month starting with the first of
each month.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.6.3
IWTS Monthly Customer Billing Statements On-Line
The Prime Contractor shall provide the ability to view IWTS Monthly
Customer Billing Statements On-Line through the Public Web Portal.
Customers shall be provided the opportunity to view the current Monthly
Billing Statement and six (6) most current Monthly Billing Statements through
the Public Web Site at no charge to the customer.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.6.4
On-Line Payment for IWTS Prepaid Accounts
The Prime Contractor shall provide customers the ability to make on-line
payments for IWTS charges detailed on the Monthly Billing Statements
regarding their prepaid account.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.14.7 DELINQUENT ACCOUNTS
The Prime Contractor shall provide customers with written notification if a payment is
not received. The Prime Contractor shall establish a deadline for payment, after which
the account may be blocked until payment is received.
Bidders shall describe the practices they will use throughout the term of the Contract in
dealing with Delinquent Accounts, including a description of what constitutes
delinquency, how notification of Delinquent Accounts will be made to customers, and
the Bidder’s policy for reinstating customers’ accounts once payments are current.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.15
IWTS TRANSITION REQUIREMENTS
The implementation of an IWTS services involves a great deal of coordination and cooperative
effort between CDCR and the incoming and the outgoing Prime Contractors. This section
details some of the requirements necessary for an effective transition process. It is impractical
to detail all of the Transition Requirements that must occur for a smooth transition from one
contract to another and in fact, it is each party’s cooperative effort that will have the greatest
effect on the process. At the end of the Contract, during the transition process to the future
IWTS contract, the State will take ownership of the IWTS telephone equipment including all
telephones, enclosures, and cut-off switches located at CDCR facilities. The Prime Contractor
will continue to maintain ownership and responsibility for all live monitoring, investigative and
administrative components along with the appropriate transition and removal of that equipment.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.15.1 PRIME CONTRACTOR COOPERATION
The Prime Contractor shall cooperate fully with the State in planning, coordinating and
implementing both required transition phases. For both the Transition-In (IWTS/MAS
Contract) and Transition-Out (future IWTS/MAS contract) phases, the Bidder will
provide a plan that will assure the State that all services will be transitioned in a timely
and efficient manner as described in Section 6.13.9, IWTS Transition Plans.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.15.2 TRANSFER OF IWTS EQUIPMENT OWNERSHIP
The Prime Contractor shall abandon in place, at no cost to the state, all telephones,
enclosures, cut-off switches and associated cabling as part of the Transition-Out
process to the future IWTS/MAS contract. The Prime Contractor shall continue to
maintain all equipment until the Transition-Out process has been completed and
accepted by the CDCR Operations Manager. Major milestones dates shall be
identified by CDCR Operations Manager in the approved Transition-Out Plan.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.15.3 IWTS TRANSITION PLANNING
The purpose of the IWTS Transition Planning is to assure that the State and the EndUsers experience a near uninterrupted Transition-In and Transition-Out of the
contracted services.
Within ten (10) business days after the Contract award, the State will contact the Prime
Contractor to schedule a meeting that will include the State and Prime Contractor staff
to discuss transition details that include: planning, coordination, and implementation.
The State recognizes the complexities and risks involved in a transition project of this
size and magnitude. The State reserves the right to modify the Transition In/Out
Plans.
The Prime Contractor is expected, as part of the required IWTS Transition-In planning,
to coordinate with the incumbent provider(s) on all actions required to facilitate timely
and orderly transition of services. The Prime Contractor shall participate in two (2)
transition phases: the IWTS Transition-In phase is the transition from the incumbent
Contractor services to the new Contract services and the IWTS Transition-Out phase
occurs at the end of the Contract term or cancellation of the Contract, whichever
occurs first.
For both IWTS Transition-In and IWTS Transition-Out, the entire transition process
must be transparent and take place at no additional cost to the State.
Coordination and development of an installation plan will be organized between the
Prime Contractor, CDCR Operations Manager, the incumbent IWTS contractor and the
facility’s staff.
To ensure that the CDCR business objectives are met, the CDCR Operations Manager
shall have final approval authority for both IWTS Transition-In and IWTS TransitionOut Plans.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.15.4 IWTS STRATEGIC AND OPERATIONAL PLANNING
The Prime Contractor will work with the State for technology planning and is expected
to assist in:
1) Development of goals and objectives;
2) Assessment of the current environment; and,
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3) Development and analysis of recommended strategies, solutions, and
alternatives.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.16
INTRODUCTION FOR THE MANAGED ACCESS SYSTEM SERVICES
CDCR is the primary user of the IWTS/MAS Contract. Exhibit 6-O, Adult Institution MAS
Locations and Exhibit 6-P, Future Adult Facility MAS Locations Anticipated includes the CDCR
locations, addresses, and telephone numbers in addition to the anticipated CDCR locations that
may use the MAS services.
The State seeks a Prime Contractor maintained Managed Access System. The MAS will
provide CDCR with complete 24-hour continuous blocking of all unauthorized cellular wireless
communications within the scope of the facility with the exception of calls to 9-1-1 Emergency
Telephone System (9-1-1 ETS). Concurrently, the MAS will allow full transmission functionality
of authorized cellular devices operating in the same coverage areas.
The MAS implementation shall be completed within 36 months following Contract award. The
State has identified a phased approach, Exhibit 6-S Managed Access System Implementation of
Facilities, that includes: Phase 0, one (1) facility to be completed within 5 months of contract
award; Phase I, 17 facilities to be completed within 18 months of contract award; Phase II, 19
facilities to be completed within 36 months of contract award. Future Phases/Sites currently in
the design, construction and/or planning stages shall be completed within 6 months of the
States request to Prime Contractor. The CDCR Operations Manager and the Prime Contractor
will collaborate to finalize the implementation schedule. The Prime Contractor shall not begin
implementation of Phases I, II, and Future Phases/Sites without CDCR acceptance of Phase 0
test results. The Prime Contractor shall be responsible for all costs associated with
implementation of the MAS services, including costs associated with new installation of MAS
equipment and services.
The MAS services shall minimize the demands of State personnel through innovative use of
technology and streamlined processes. The responsibilities of the State Contractor are outlined
in Attachment 1, Statement of Work (SOW). The responsibilities of the Prime Contractor for the
MAS services are outlined in Section 6.21.1.1, MAS Responsibilities of the Prime Contractor.
The MAS services will be deployed at CDCR facilities within a custodial environment; therefore
certain security requirements are enforced. Site access and rules associated with working in a
custodial environment are described in Exhibit 6-A, Special Correctional Environment.
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The Prime Contractor shall engineer, furnish, install, test, and maintain all equipment, software,
and cabling to interconnect devices required for the proper functionality of the MAS.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.16.1 MAS REQUIREMENTS OVERVIEW
6.16.1.1
MAS Designation of Requirements Overview
All requirements in this Section 6 are Mandatory and are pass/fail. A “Fail”
will result in a Final Bid being deemed nonresponsive and, therefore, will be
disqualified. Answering “No” to any of the Mandatory requirements will result
in a Final Bid being deemed nonresponsive and, therefore, will be
disqualified.
The Prime Contractor shall provide all Mandatory requirements at no cost to
the State.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.16.1.2
MAS Bidder’s Documentation Requirements
Bidder’s response to specific IFB requirement shall include drawings, plans
and diagrams where required that further describe the details of their
response for each technical requirement in Section 6, Technical
Requirements
“Yes” responses to technical requirements shall be specifically described
within the “Description” portion of the response. Additional information may
be provided in accordance with the bid format described in Exhibit 8-B,
Technical Response Format Requirement. Manufacturer’s literature is only
acceptable when it is specific to the Bidder’s response.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.16.1.3
Pacific Time
Requirements to time shall be displayed in Pacific Time (PT).
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.16.1.4
Special Correctional Environment
By their nature, correctional facilities require a high level of security twentyfour hours a day, seven (7) days a week. Because of this need to maintain
security, all potential Bidders must be aware of the regulations regarding
access to install or maintain equipment at the institutions. The rules and
procedures associated with access and performance in this special
environment are provided in Exhibit 6-A, Special Correctional Environment.
Access and project schedules are subject to change without notice that may
be a result of lockdowns or other access limitations at one or more
correctional facilities.
The Prime Contractor will be responsible for implementing services that will
operate in the existing environment. CDCR provides no guarantee that the
current institutional environments will remain the same.
CDCR reserves the right to do other work on or near the transition or
installation of the MAS services.
The Prime Contractor and any
Subcontractor(s) shall cooperate with other contractors and suppliers. The
Prime Contractor shall schedule, conduct, adjust, correct, and coordinate
work so as to facilitate work by others and prevent delays.
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The State or public agency shall be responsible for the remediation of any
asbestos and/or lead-based paint that may be discovered. If the Prime
Contractor or any Subcontractor(s) find any presence of asbestos and/or lead
paint, they are to notify the CDCR Operations Manager immediately.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17
MAS GENERAL REQUIREMENTS
These requirements apply to support and functionality of the entire Managed Access System
(MAS) services.
6.17.1 MAS COMPLIANCE
The MAS services shall comply with all regulatory requirements imposed by local, state,
and federal regulatory agencies and any legislative requirements imposed throughout the
term of this Contract.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.1.1
MAS Local, State, and Federal Statutory and Regulatory Compliance
The MAS services shall comply with all statutory and regulatory requirements
imposed by local, state, and federal regulatory agencies for all systems and
services provided throughout the term of this Contract. The Prime Contractor
shall work with the State to implement any changes as dictated by the statute
or regulation.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.1.2
MAS Legislative Compliance
The Prime Contractor shall comply with all legislative requirements imposed
by the State for all systems and services provided throughout the term of this
Contract, including all options. The Prime Contractor shall work with the
State to implement any changes as dictated by the statute.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.1.3
MAS Hardware Engineering Documentation
The Prime Contractor shall provide engineering specifications for all major
hardware components used to meet the requirements of this Contract. These
engineering specifications shall provide an explanation of each component's
capability to adequately perform the MAS requirements. Any future changes
to the hardware or a component's configuration shall be documented and
provided to the State for approval prior to implementation.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.17.2 MAS SOFTWARE LICENSING
The Prime Contractor shall possess and document all software licenses necessary to
legally operate the MAS. The Prime Contractor shall own and maintain all software
for the term of the Contract.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.3 MAS DOCUMENTATION REQUIREMENTS
6.17.3.1
MAS Documentation
The Prime Contractor shall provide hard and electronic copies of all
documentation. All written documentation and drawings shall be provided in
Microsoft Office 2003 or newer, Adobe Acrobat 7.0 Professional or newer.
Electronic drawings shall be in AutoCAD Reader 2010 version 18 release 24
or newer (.dwg) and Microsoft Visio 2003 or newer (.vsd) as specified by the
CDCR Operations Manager. Hard copy drawings shall be provided in
Standard E-size.
The Prime Contractor shall validate with the State prior to the delivery as to
the acceptable software versions.
The Prime Contractor shall ensure all documentation is indexed, searchable,
and available on the Prime Contractor hosted web-based MAS application.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.3.2
Types of Pre-Installation Documentation for MAS
Unless otherwise stated, the following documentation shall be delivered to
CDCR 30 calendar days prior to MAS installation at each CDCR facility.
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The Prime Contractor shall provide hard and electronic copies of the
drawings to include one (1) half size, one (1) full size, and/or diagrams to the
CDCR Operations Manager prior to the beginning of work at each installation
site. These drawings and/or diagrams shall be subject to approval by CDCR
prior to the commencement of work. Such approval does not relieve the
Prime Contractor from the responsibility of meeting all requirements of the
Contract. All drawings and/or diagrams that contain special symbols either of
a product or technically specific nature shall contain legends denoting the
meaning of the symbols.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.3.3
MAS As-Built Documentation Requirements
In instances where the actual installation deviates from the model MAS
service drawings and diagrams, the Prime Contractor shall notify the CDCR
Operations Manager of the deviation and provide drawings and diagrams
appropriate to the installation (as-builts), one (1) full size, one (1) half size,
and one (1) electronic.
The delivered drawings and diagrams must reflect all changes made during
the installation. The Prime Contractor shall identify the changes by “clouding”
the original design to show both the original design and the alterations made.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes___No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.3.4
MAS Documentation Availability
The Prime Contractor shall develop and maintain current hard copy and webbased documentation of each manual necessary for the MAS and make the
documentation available to the CDCR Operations Manager upon request.
The Prime Contractor shall explicitly define how the MAS web-based
documentation functionality will be delivered.
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The Prime Contractor must include, at no cost to the State, a copyright
release specifically allowing authorized State staff to reproduce copyrighted
documentation for government purpose rights.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.3.5
State Property (DELETED)
6.17.4 MAS ACCURATE TIME AND DATE
The Prime Contractor’s MAS service shall maintain accurate Pacific Time (PT) and
date stamping in a consistent manner for all CDCR MAS sites. The accurate PT and
date shall be distributed to all network nodes using or displaying the date and time of
day. The MAS service shall use a single standardized time source, such as the
Official U.S. time, and update to that source at least once per day as well as upon
power up conditions. All date and time elements in all reports, records, and data
components generated by the MAS shall reference PT. Date and time elements
shall not vary more than one (1) second from any one source to any other source
across any local or wide area network component.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.4.1
Daylight Saving Time
Software shall automatically adjust for California daylight saving time
changes that occur twice a year. These changes shall be accomplished
without causing interruption to MAS service operations and shall be done
automatically at the exact time of change.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.5 MAS LOCATION CATEGORIES
The MAS shall be installed at CDCR adult institutions as specified in Exhibit 6-S,
Managed Access System Implementation of Facilities. A listing of the current CDCR
facilities is provided in Exhibit 6-O, Adult Institution MAS Locations. A listing of future
CDCR facilities is provided in Exhibit 6-P, Future Adult Facility MAS Locations
Anticipated. CDCR locations may be modified, added, or deleted over the term of
the Contract as CDCR facilities are modified, activated, and/or deactivated.
Exhibit 6-R, CDCR Facility Topography identifies the CDCR facilities by related
categories: co-located, rural or urban, varied terrain, non-contiguous facilities, and
Minimum Security Facilities (MSF) located outside the secured perimeter.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.6 DESIGNING AND ENGINEERING THE MAS AT CDCR FACILITIES
The Prime Contractor shall design and engineer the MAS for each site. If additional
detailed site specific information is required for engineering the MAS, the Prime
Contractor shall submit a written request to the CDCR Operations Manager using
SOW, Exhibit G, Request for Information. The CDCR Operations Manager will then
evaluate the request to ensure that there is no risk to security before releasing the
information.
The Prime Contractor shall be responsible for all public works and design and
engineering configurations. All final plans and specifications shall be approved by
CDCR and the State Public Safety Communications Office (PSCO) 30 business days
prior to installation.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.7 MAS CABLE AND WIRING
6.17.7.1
Connecting MAS Equipment
The Prime Contractor shall provide all necessary cable and wiring in support
of the MAS. The MAS service must be installed independent of the CDCR
network infrastructure and shall have no dependencies on any cable or wiring
not installed by the Prime Contractor.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.7.2
MAS Industry Standards
All Prime Contractor installed wiring and cabling infrastructures for the MAS
shall meet current Building Industry Consulting Services, International (BICSI
International Cabling Standard) best practices. All MAS wiring and cabling
shall be concealed, to the extent possible, from plain view. All cables, wires
and equipment shall be firmly held in place. Fastenings and supports shall
be adequate to support their loads with ample safety factors based upon such
factors as seismic zone. For specialized installation areas where security is a
consideration, the Prime Contractor shall meet CDCR’s and Public Safety
Communications Office (PSCO) cabling requirements to ensure a secure
installation (located in Bidder’s Library).
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.8 MAS POWER REQUIREMENTS
The MAS shall be capable of fully recovering from a power outage automatically or
remotely once power is restored.
The Prime Contractor is advised that the CDCR facilities perform tests of the backup
generators at least once per month. During this testing, the power will be temporarily
disabled throughout the correctional facility, including the telecommunications room.
The Prime Contractor shall provide all equipment necessary to maintain 100%
functionality for the MAS for a minimum of 30 minutes. Outages resulting from CDCR
Facility backup generator testing will not be considered a stop clock condition in
calculating MAS Service Level Agreements (SLAs).
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.8.1
MAS Conditioning Equipment
The Prime Contractor shall provide electrical conditioning and protection,
such as, Uninterruptable Power Source (UPS) and surge protection strips, to
protect all MAS components against electrical surges, reduced voltages,
and/or poor electrical qualities from the correctional facility. Any changes to
the physical structure of a correctional facility required for the installation of
conditioning and protection devices must first be approved by and
coordinated with the CDCR Operations Manager.
The Prime Contractor shall submit a written request to the CDCR Operations
Manager using SOW, Exhibit F IWTS/MAS Contract Change Request when a
change is being requested.
The Prime Contractor shall submit this form for any positive or negative
impact scope of the project. The form shall be submitted with estimated
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scope impact or project time impact in an e-mail to the CDCR Operations
Manager. The Prime Contractor may proceed with the Change Request once
CDCR approves and responds.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.9 MAS SYSTEM ARCHITECTURE
6.17.9.1
MAS Service Ubiquity
The MAS service shall have the ability to provide functionality throughout the
State.
Bidders shall accurately describe the processes, design, and
equipment necessary to fulfill this requirement.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.17.9.2
MAS Service Scalability
The MAS service shall have the ability to increase delivery of services in
number and/or size. Bidders shall accurately describe the processes, design,
and equipment necessary to fulfill this requirement.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.18
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
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MAS FUNCTIONAL REQUIREMENTS
6.18.1 MAS FUNCTIONALITY
The Prime Contractor shall provide all software and hardware system requirements for
complete 24-hour continuous blocking of all unauthorized cellular wireless
communications within the scope of the facility with the exception of calls to 9-1-1
Emergency Telephone System (9-1-1 ETS). Authentication shall be based on a
combination of cellular wireless device hardware and associated phone number, and
shall accommodate connectivity for all cellular wireless device types in North America.
Cellular wireless devices authorized by CDCR Operations Manager shall have full
functionality. This requirement shall be maintained for the term of the Contract.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.1.1
MAS Facility Coverage
The MAS services shall block all unauthorized cellular wireless
communications within the following designated areas to the extent that these
areas are covered without impacting cellular service in CDCR facility public
parking lots, on-grounds staff housing, and all areas outside the state
property line as defined in Exhibit 6-T, MAS Coverage by Facility:
1) The secured perimeter of CDCR facilities;
2) Inmate/Ward Minimum Security Facilities (MSF); and,
3) Inmate/Ward work assignment areas that include the warehouse,
firehouse, Prison Industry Authority, Inmate/Ward Labor,
Joint-Venture Program, Recycling and Salvage Program (RASP),
and Motor Pool.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.18.2 MAS PLACEMENT AND INSTALLATION
The Prime Contractor shall collaborate with the CDCR Operations Manager to identify
site specific placement and installation. Equipment placement installation shall comply
with all safety and security requirements per the CDCR Design Criteria Guidelines
(included in Bidder’s Library). The CDCR Office of Design Standards and Services
shall review and approve all plans for equipment placement and installation prior to
commencing any work.
Bidders shall describe the MAS space, electrical, environmental, and network
connectivity.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.3 MAS COVERAGE OF DEVICES AND RADIO FREQUENCY BANDS
The MAS shall have the capability to cover the following devices and associated radio
frequency (RF) bands:
1) Cellular – 824-849/869-894 MHz;
2) PCS – 1850-1990 MHz;
3) iDEN – 806-824/851-869 MHz;
4) AWS – 1710-1755/2110-2170 MHz; and,
5) Other spectrum bands in use for cellular communications during MAS
deployment.
Prime Contractor is responsible for maintaining coverage of the most current celluar
communication technologies in use at all accepted sites until full deployment of MAS is
complete.
All MAS proposed hardware must be new and the latest model in current production
and meet customer functional requirements.
Used, shopworn, refurbished,
demonstrator, prototype or discontinued models are not acceptable for installation.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.4 MAS AFFECTS ON CURRENT RADIO SYSTEM
Currently, CDCR uses 800 MHz radio systems for communications within the CDCR
facilities.
6.18.4.1
Radio Frequency Interference
The MAS shall operate without causing more than 1 dB of interference to the
equipment of other legitimate users of the radio spectrum. This includes use
within and beyond the boundaries of a correctional facility.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.4.2
Degradation of Fixed Radio Receivers
The MAS shall operate without causing more than 1dB of degradation to the
fixed station radio receivers associated with the 800 MHz radio systems.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.4.3
Degradation to Subscriber Units
The MAS shall operate without causing more than 1dB of degradation to the
subscriber units associated with the 800 MHz radio systems where the public
safety radio users are reasonably expected to be performing their duties.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.5 HOSTED WEB-BASED MAS APPLICATION
The Prime Contractor shall host a web-based MAS application with two-factor
authentication accessible to authorized users through networks designated by the
CDCR Operations Manager. The web-based application shall provide the State with
access to administrative tools, data search capabilities, service level agreement
reports, training and other tools and reports as requested by the State.
The web-based MAS application shall be compatible with Microsoft Internet Explorer 7
and newer.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.5.1
System Use Notification/Log-In Screen for MAS
Upon log-in, the web-based MAS application shall:
1)
Display an approved system use notification message or banner
before granting access to the MAS service that provides privacy and
security notices consistent with applicable federal laws, Executive
Orders, directives, policies, regulations, standards, and guidance,
and states that:
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a)
b)
System usage may be monitored, recorded, and subject to
audit; and,
c)
2)
Users are accessing an official State of California information
system;
Unauthorized use is prohibited and subject to criminal and civil
penalties.
Retain the notification message or banner on the screen until users
take explicit actions to log on to or further access the information
system.
The Prime Contractor shall modify the notice at the CDCR Operations
Manager’s request.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.5.2
MAS Log-Out Screen
The Log-Out icon will be used when authorized users log out of the
web-based MAS application.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.5.3
MAS Concurrent Session Control
The application shall limit the number of concurrent sessions for each system
account to a single session.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.5.4
MAS Application Session Expiration
The application shall time out user session after 15-minutes of inactivity and
prevent further access to the system.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.6 MAS CELLULAR WIRELESS COMMUNICATION PROCESSING
6.18.6.1
MAS Processing of 9-1-1 ETS Calls
The MAS shall permit processing of 9-1-1 ETS calls from all cellular wireless
communication devices.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.6.2
MAS Real-Time Monitoring of Blocked Cellular Wireless Communications
The MAS shall provide the ability to monitor blocked cellular wireless
attempted communications in real-time. Real-time monitoring shall only be
accessible to authorized CDCR users upon issuance of a warrant.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.6.3
MAS Blocked Call Message
The MAS service shall provide a voice recorded message to the calling party
that the attempted call is being blocked. The CDCR Operations Manager will
work with the Prime Contractor to determine the message content.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.6.4
Text and Email Notification for MAS
The MAS service shall provide a text message response to unauthorized
cellular wireless devices in response to attempted text message or e-mail
transmissions. Text message reply shall be transmitted to the unauthorized
cellular wireless device attempting the transmission within 60 seconds of the
attempt. The CDCR Operations Manager will work with the Prime Contractor
to determine the message content.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.18.6.5
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
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MAS Blocked Communication Database
The Prime Contractor shall retain a Blocked Communication Database of the
electronic identification number and telephone number of unauthorized
cellular devices and the called party number, date, time, and
Institution/Facility of the attempted transmission for each blocked attempt.
The MAS shall have the ability for CDCR Authorized staff, upon issuance of a
warrant, to retrieve data stored in the Blocked Communication Database.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.18.7 ROLE-BASED MAS USER PROFILES
The MAS shall provide for role-based user profiles, allowing specific functions and
features unique to each role. The Prime Contractor shall be responsible for the
System Administrator User activities. The CDCR Operations Manager will be
responsible for the Operations Administrator, Device Authorizer, Device Activator,
Forensic Investigator, and State Contract Manager User activities. Each MAS User
shall have unique identification credentials and be verified for identity through twofactor authentication.
The MAS Users shall be able to access the MAS service in one of the following
roles:
1) System Administrator
a) Maintain database of all role-based profiles;
b) Update system software;
c) Troubleshoot application programming and code;
d) Repair system software;
e) Generate system health status reports; and,
f)
Provide back-up and recovery of stored data.
2) Operations Administrator
a) Create and manage Device Authorizer, Device Activator,
Forensic Investigator, State Contract Manager User accounts;
b) Set and reset user authentication credentials;
c) Generate audit reports;
d) Generate operational reports for executive consumption;
e) Request maintenance and operations assistance from System
Administrators;
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f)
Generate system health status reports; and,
g) Generate customer service/trouble ticket reports.
3) Device Authorizer
a) Approve cellular devices for addition to the list of authorized
devices; and,
b) Run reports on device authorization activity.
4) Device Activator
a) Add cellular devices to the list of authorized devices;
b) Delete cellular devices from the list of authorized devices; and,
c) Generate reports on activation/deactivation activity.
5) Forensic Investigator
a) Request data file delivery via Secure File Transport Protocol
(SFTP).
6) State Contract Manager User
a) Generate Service Level Agreement reports; and,
b) View Service Level Agreement reports.
The MAS service shall provide a distinct display screen for each role based
profile type. The distinct display screen shall only display the unique abilities and
accesses for the role based profile type being accessed.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.19
MAS SECURITY
6.19.1 MAS SECURITY
Throughout the Contract term, the Prime Contractor will take any and all steps
necessary to ensure the continuous security of the MAS, including all data, and
provide data security procedures for CDCR.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.19.2 MAS USER LOG-ON NAME
The MAS application shall have an MAS User Log-On name of five (5) to 20
characters.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.19.3 MAS PASSWORDS
6.19.3.1
MAS Password Requirements
All access to MAS and databases will require a unique log-on and a
password. The Prime Contractor shall access the MAS databases in the
same manner with the same restrictions. The CDCR Operations Manager
shall have the ability to monitor and control Prime Contractor staff access to
MAS data.
The MAS shall require passwords and password change reminders for the
MAS environment consistent with the following rules:
1) Passwords are not to be shared;
2) Length range: eight (8) to 14 characters;
3) Password must be composed of characters from at least three (3)
of the following four (4) groups from the standard keyboard:
a) Uppercase letters (A-Z);
b) Lowercase letters (a-z);
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c) Arabic numerals (0-9); and,
d) Non-alphanumeric characters (punctuation symbols)
4) Passwords must be changed every 42 calendar days or less and
application shall provide reminders prior to expiration;
5) Must not be a dictionary word;
6) Must not be stored in clear text;
7) Must be hashed using industry accepted MD5 or better; and,
8) Passwords lock out after five (5) failed attempts.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.19.3.2
MAS User Authentication Log
The MAS must log successes and failures of MAS User authentication at all
application and database layers as well as log all MAS User transactions.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.19.4 MAS DATA TRANSMISSION ENCRYPTION
The MAS shall encrypt any transmissions of data containing confidential information
with an industry-recognized encryption standard that is in compliance to the FIPS
Standard 140-2.
Electronic Transmission to include:
1) File Transfers;
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2) Remote access to the network or application; and
3) System and network monitoring traffic.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.19.5 MAS ANTI-VIRUS AND VIRUS PROTECTION
6.19.5.1
MAS Anti-Virus and Virus Protection Software
The MAS shall install and actively use a comprehensive third-party antivirus and virus protection software, and routinely update such software
when updates are released.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.19.6 REPORT OF MAS BREACH OR COMPROMISE
The Prime Contractor shall verbally notify the Agency Information Security Officer via
live attendant at the CDCR Enterprise Information Services Help Desk versus an
automated voice messaging system within one (1) hour of discovery. A written report
shall be provided to the CDCR Agency Information Security Officer (Agency ISO)
and CDCR Operations Manager of any and all breaches or compromises of system
and/or data security, and shall take such remedial steps as may be necessary to
restore security and repair damage, if any. In the event of a breach or a compromise
of system and/or data security, the CDCR Agency ISO may require a
system/application security audit.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20
MAS DATA MANAGEMENT
6.20.1 MAS DATA OWNERSHIP
The Prime Contractor shall be the owner of the data collected, processed and stored
by the MAS. CDCR shall be the owner of the administrative data pertaining to all
authorized cellular devices, authorized users, and all data produced and reports
generated at CDCR Operations Manager’s request throughout the term of the
Contract.
All data collected is confidential. Any unauthorized access to, copying, alteration,
use, sale, destruction, or dissemination of that data outside the scope of this
Contract without explicit permission by the CDCR Operations Manager is strictly
prohibited.
Bidders shall submit a description of how they will comply with the data management
requirements described below.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20.2 MAS DATA RETENTION
The Prime Contractor shall retain data storage for a five (5) year period. The five (5)
year period also applies to the Transition-Out of data upon expiration of the Contract
according to Section 6.20.7.3, MAS Export Data Format.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20.3 MAS DATA ARCHIVING
The MAS shall provide hardware and software capable of archiving all MAS data
after one (1) year. All archived data shall be maintained for four (4) additional years
for a total of five (5) years of retention. Archived data shall reside at the Prime
Contractor’s California Database Storage Facility within the geographic confines of
the State of California. Archived data shall be capable of being viewed, queried, and
reported on by authorized CDCR Staff without disrupting ongoing operations. The
State Contract Manager and/or the CDCR Operations Manager may visit the Prime
Contractor’s California Database Storage Facility to audit how the data is being
stored. CDCR will provide a 24-hour notice before visiting the Prime Contractor’s
California Database Storage Facility.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20.3.1
MAS Archived Data Content
No production data shall be lost in the archive process. The MAS shall
support the full administrative query and reporting functions on archived data.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.20.4 MAS DISASTER PLANNING, BACKUP, AND RECOVERY
6.20.4.1
MAS Data Backup and Recovery Requirements
The Prime Contractor shall provide all backup and archival hardware,
supplies, and recovery procedures, which will ensure that no data will be lost.
The following requirements for this capability are listed in this section.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20.4.2
MAS Service Failures
The Prime Contractor shall provide in-service recovery of the databases
during a failure.
In-service recovery will allow the MAS service to continue to operate while a
failed portion is recovered. The backup shall protect against loss of data from
any CDCR correctional facility.
Bidders shall describe how they will provide in-service recovery.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20.4.3
MAS Full Recovery
The MAS service shall be capable of recovering all data to the point of full
system operation, using an MAS service backup.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20.4.3.1
MAS Data Backup Requirements
All data shall be backed up by the MAS service at a site separate from
the local facility, where applicable, referred to as Prime Contractor’s
Primary Database Storage Facility. The Prime Contractor’s Primary
Database Storage Facility will be the primary location for the storage of
blocked call data.
The Prime Contractor shall provide a backup and archiving facility
capable of performing backups concurrently with ongoing full operation
of the database with no readily apparent effect on any applications
running concurrently with the backup activity. Data backups shall occur
on a regular basis, at least once each day.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20.4.4
MAS Data Backup and Disaster Recovery Plan
The Prime Contractor shall develop and implement an MAS Data Backup and
Disaster Recovery Plan for the associated system and equipment. The Plan
shall include provisions for support in case of failures in power, data and
networking equipment at the host site provided by the Prime Contractor. The
Plan shall also address recovery procedures from all natural or man-made
disasters including flood or fire at the host facility and monitoring center.
Data files shall be copied and maintained in a secure off-site location and
identified in the MAS Backup and Disaster Recovery Plan.
The MAS Data Backup and Recovery Plan must at a minimum, adhere to
the following requirements:
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1) Backup all production data files on a regular schedule such that
they can be restored following discovery of a system or program
error. Ensure that non-critical files shall be recoverable to the end
of the prior MAS service business day, at a minimum. Journalize all
critical files to allow restoration up to the last committed transaction.
2) Backup all system-maintained files to permit recovery to the prior
system normal business day.
3) Follow recovery procedures synchronizing data files to a point in
time relating to journalized files and non-journalized files. In cases
where files are not backed up (e.g. operating system files or
application executables), follow recovery procedures for reinstating
files to the MAS service.
4) Test the backup and recovery procedures on a quarterly schedule
by recovering the production environment to an alternate system.
Publish the results, including the length of time required to fully
recover the system operationally.
5) Document and maintain a backup schedule that meets the required
retention periods.
Files shall include, but are not limited to, user definition files and software
setup files.
The Bidder shall describe the Data Backup and Recovery Plan.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20.5 MAS DATA SECURITY POLICIES AND PROCEDURES
The Prime Contractor shall provide policies and procedures for the network,
application, data transmission, data storage, and physical security.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.20.6 MAS DATA STORAGE PHYSICAL LOCATION
The Prime Contractor’s facility, equipment, data transmissions, and data storage shall
be secure. At a minimum, the Prime Contractor’s facility shall be alarmed and
monitored by a local law enforcement agency or security company. The alarm line
shall be a tamperproof dedicated circuit and shall not be exposed to any person or
thing that could alter or damage the line. The monitoring center shall be equipped with
automated fire detection and suppression equipment, and shall have a backup power
supply to maintain continuous operation in the event of power failure for a minimum of
30 minutes.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20.7 MAS DATABASE
6.20.7.1
MAS Access by Authorized Staff
The Prime Contractor shall provide secure, multilevel database access
control configurations and definable staff levels as described in Section
6.18.7, Role-Based MAS User Profiles. The MAS shall allow creation of
access levels and assignment of users to those access levels either
singularly or by batch input. Additional access levels may be created
throughout the term of the Contract.
Database access shall be provided in a hierarchical fashion, beginning with
the CDCR Operations Manager. All lower-level access shall be defined by
CDCR Operations Manager staff that will include the access for Prime
Contractor’s authorized personnel log-on.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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MAS Database Search Capability
All databases shall be searchable on all fields.
printable.
Search results shall be
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.20.7.3
MAS Export Data Format
At any time, upon request, the Prime Contractor shall fulfill the State’s
request of MAS data, including current and archived logs and reports. The
data exports shall be:
1) Formatted in a pipe (|) or comma (,) delimited formatted file and
must be compatible with Microsoft Windows or Linux operating
systems;
2) Supplied electronically in a secure format or on DVD optical media
using the DVD-+RW standards, to be determined by the CDCR
Operations Manager at time of request; and,
3) All data fields shall be clearly noted including the database schema.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21
MAS SERVICE, SUPPORT, AND MAINTENANCE
The Prime Contractor shall provide service, support, and maintenance as described below.
Bidder shall thoroughly describe the methodology they will provide to support the Contract
requirements.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.1 MAS SERVICE, SUPPORT, AND MAINTENANCE RESPONSIBILITIES
6.21.1.1
MAS Responsibilities of the Prime Contractor
The Prime Contractor shall be responsible for the following:
1)
Providing prior notification of major on-site changes and modifications
of equipment installed. Such changes are subject to prior approval of
the CDCR Operations Manager. The Prime Contractor shall use the
best commercially reasonable efforts to effect such modification with
minimal disruption to the CDCR’s operating schedule;
2)
Complying with the trouble ticket response times listed in 6.21.3, MAS
Trouble Ticket Priority Table;
3)
Participating in meetings with the CDCR Operations Manager and
staff and/or State staff for the purpose of presenting MAS
maintenance reports and discussing resolution to service issues and
concerns. These meetings will be at the discretion of the State. The
site for the meetings shall be determined by the State. Travel may be
required to various State sites or the Prime Contractor’s site. The
Prime Contractor shall provide representatives for each Subcontractor
at these meetings as requested by the CDCR Operations Manager or
other State staff. The Prime Contractor will be responsible for travel
costs;
4)
Coordinating with CDCR Operations Manager the Prime Contractor
and any Subcontractor staff’s access to CDCR facilities. All personnel
who will need one-time or ongoing access to a CDCR facility will be
required by CDCR to complete SOW Exhibit A, Gate Clearance
Information and Approval Sheet, and Exhibit C, Primary Laws, Rules,
and Regulations Regarding Conduct and Association with State
Prison Inmates. The CDCR gate clearance forms may differ slightly by
facility, but the general information required by the Prime Contractor is
the same. CDCR reserves the right to deny the Prime Contractor’s
employee(s) the right to enter a CDCR facility. All Prime Contractor
employees who require access to a facility and do not receive
clearance will not be allowed to work on the Contract;
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Gate Clearances by a CDCR facility may take up to two (2) weeks.
Issuance of a Statewide CDCR identification badge from CDCR
Headquarters may take up to 60 business days;
5)
Providing skilled technicians who are properly trained and certified to
work on the Prime Contractor-provided equipment and software; and,
6)
Performing site surveys for all moves, adds, and changes as well as
new facility activations.
The site surveys will require written
documentation that will incorporate digital photos and other diagrams,
as needed to document the CDCR facility and Prime Contractor action
items. The CDCR Operations Manager will provide a sample format
of the minimum requirements of the site survey. Site survey reports
shall be submitted within seven (7) calendar days from the date of the
survey.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.2 MAS SERVICE AND SUPPORT REQUIREMENTS
6.21.2.1
System and Carrier Signal Verification
Upon notification from the CDCR Operations Manager, the Prime Contractor
shall conduct a commercial carrier signal verification service at the CDCR
facility where an issue has been identified. Carrier signal verification service
shall verify the commercial wireless carrier signals operating in the same
space as the signal of the MAS at each facility. Signal verification service
shall indicate: the frequencies, channels and Effective Radiated Power (ERP)
of the commercial wireless carrier signals and must also include any other
information required by the Prime Contractor to ensure correct operation of
the MAS. A hard copy of the system and carrier signal verification report
including changes from the previous site survey shall be provided to the
CDCR Operations Manager. The Prime Contractor shall respond within four
(4) hours to make all necessary corrections.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.2.2
Prime Contractor’s MAS Help Desk for CDCR
The Prime Contractor shall establish a dedicated MAS Help Desk for the
exclusive use of the CDCR Authorized Staff to report, troubleshoot, track,
escalate and resolve MAS service-related issues, and receive user support.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.2.3
MAS Help Desk Access
The Prime Contractor shall provide a single MAS toll free number and webbased access to the MAS Help Desk for CDCR Authorized Users. In addition
to the toll free number and web-based access, the Help Desk shall be
accessible by telephone, mail, e-mail, fax, and TTY. The addresses and toll
free telephone numbers for each of these communication methods shall be
published on all correspondence.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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MAS Help Desk Hours of Operation
The Prime Contractor’s MAS Help Desk shall be available twenty-four (24)
hours a day, seven (7) days per week. Help Desk calls shall only be
handled by live Customer Service Representatives. Automated trouble
ticket systems are not acceptable. IVR and secure web-based trouble ticket
tracking systems may be used to provide status information but will not
replace the need for a live operator. The Help Desk shall be operated within
the United States.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.2.5
MAS Help Desk Procedures Manual
The Prime Contractor shall develop, provide, and maintain written Help Desk
troubleshooting procedures specific to the MAS service and environment for
use by the Prime Contractor’s organization. The Procedures will be
submitted to CDCR for approval prior to MAS implementation and upon
modification.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.2.6
MAS Trouble Ticket Reporting and Tracking System
The Prime Contractor will provide an MAS Trouble Ticket Reporting and
Tracking System as described:
1) The CDCR Operations Manager shall have real-time access to all the
information in the Trouble Ticket Reporting and Tracking System
through the Prime Contractor hosted web-based MAS application;
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2) CDCR Authorized Staff shall have the ability to open trouble tickets by
calling the toll free Help Desk number available 24-hours a day, seven
(7) days a week;
3) A Trouble Ticket shall be opened for all identified MAS issues;
4) A trouble ticket number will be provided to the reporting party when
the ticket is opened;
5) The Trouble Ticket system shall provide an e-mail notification with all
trouble ticket information to designated CDCR Authorized Staff after
each trouble ticket has been opened and each time the trouble ticket
has been modified or updated;
6) Trouble Tickets are to be closed upon successful resolution and only
with CDCR’s approval by the person that originated the trouble ticket
or by the CDCR Operations Manager or their designated
representative;
7) The Trouble Ticket System shall document and track all impacted
components by their unique inventory identifier as described in
Section 6.22.5.3.3, MAS Current Inventory Report (Monthly);
8) CDCR Operations Manager shall have online access to the complete
ticket data for the term of the Contract;
9) Distribution of trouble tickets notifications shall be configurable for
automatic e-mail distribution of updates. E-mailed trouble ticket
notifications will include a URL link that allows the CDCR Operations
Manager to click on and immediately connect to the on-line trouble
ticket system. A log of all e-mail notifications will be automatically
generated and contained in the body of the ticket; and,
10) The Trouble Ticket System shall provide search capability on any and
all fields detailed in 6.21.2.7 MAS Trouble Ticket Content.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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MAS Trouble Ticket Content
The following fields will be permanently fixed in a drop-down list or
automatically generated fields. These fields shall be searchable and/or
queried for generation of ad hoc reports as defined in Section 6.22.5.3.4,
MAS Ad Hoc Reports.
Minimum requirements for each ticket shall include:
1) Trouble ticket number;
2) Date and time trouble reported (separate fields);
3) Date and time trouble resolved (separate fields);
4) Total time to repair;
5) Name, call back telephone number and e-mail address of person
reporting trouble;
6) CDCR facility name where trouble was reported;
7) Component(s) affected (Examples: wiring, network equipment,
network transmission, power, software, programming/configuration),
including the Equipment Identification as described in Section
6.22.5.3.3, MAS Current Inventory Report (Monthly);
8) Priority assigned to trouble per 6.21.3, MAS Trouble Ticket Priority
Table;
9) Trouble Ticket Creator (Prime Contractor’s Staff);
10) Reported description of trouble;
11) Name of Prime Contractor’s technician assigned;
12) Date and time technician was dispatched;
13) Date and time technician arrived on-site;
14) Actual description of trouble;
15) Description of resolution;
16) Whether the issue had been previously reported but not resolved
completely and disposition of the previous trouble ticket;
17) Updates with date and time; and,
18) Notes Section.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.21.3 MAS TROUBLE TICKET PRIORITY TABLE
MAS Trouble Ticket Priority Definitions and Responses
PRIORITY
1 - Critical
RESPONSE
TARGET
CRITERIA
Impact: The MAS service frequency
has ‘bled’ into the community.
30 minutes
RESOLUTION TARGET
Issue will be continuously worked,
24x7x365, until ticket closure or MAS
service stabilization, which would
result in the issue being downgraded
to Major.
Status updates are provided in as realtime as possible. Usually CDCR is in
constant contact with the MAS Help
Desk.
2 – Major
Impact: Full or Partial loss of MAS
service at any site. (i.e.,
unauthorized communications not
being blocked, web application
unavailable).
Four (4)hours
Status updates are provided every four
(4) hours or sooner if developments
occur.
Impact: Data unavailable. The MAS is
unable to fulfill request for data in
response to a warrant obtained by
CDCR.
3 - Minor
4 – Change
Requests &
General
Information
Issue will be continuously worked until
ticket closure or MAS service
stabilization, which may result in the
issue being downgraded to Minor.
Impact: The issue is considered to
have a noticeable, yet minimal and
manageable impact of CDCR
operations. Issues that affect
reporting are of a nature that is not
impacting call blocking but still
requires attention in order to meet
Contract requirements.
Eight (8)
hours
Requests for changes and general
information.
16 hours
Issue will be worked until resolved
during regular business hours (8:00
am to 5:00 pm PT, Monday – Friday,
except California state holidays).
Status updates will be provided at the
end of the business day or sooner as
developments occur.
Issue will be worked until resolved
during regular business hours (8:00
am to 5:00 pm PT, Monday – Friday,
except California state holidays).
Status updates will be provided at the
end of the business day or sooner as
developments occur.
Note: CDCR will work with the Prime Contractor to properly identify the severity of an issue when the issue is first
reported. However, CDCR reserves the right to escalate the status of any issue to a higher severity at any time.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.4 MAS MAINTENANCE REQUIREMENTS
The Prime Contractor shall provide preventive maintenance as required by the
equipment manufacturer and as necessary to maintain the MAS service. Preventive
maintenance shall be provided on a schedule which is mutually acceptable to the
CDCR Operations Manager and the Prime Contractor.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.4.1
Scheduling Remote and Routine Maintenance for MAS
The Prime Contractor shall perform any remote, routine, or scheduled
maintenance during the off-peak hours of 12:00 a.m. to 4:00 a.m. The Prime
Contractor shall provide the CDCR Operations Manager with at least a two
(2) week notice prior to scheduling this type of maintenance.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.4.2
Routine and Preventative Maintenance Requirements and Hardware Refresh
for MAS
The Prime Contractor shall configure the MAS in such a manner that it will
not require on-site support under normal conditions.
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The MAS equipment shall be maintained and refreshed as required to satisfy
the manufacturer’s recommendations and will be the sole responsibility of the
Prime Contractor.
The MAS software must be kept up to date as required to satisfy the
manufacturer’s recommended update intervals and will be the sole
responsibility of the Prime Contractor.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.4.3
System and Carrier Signal Verification
The Prime Contractor shall provide periodic verification of commercial carrier
wireless signals at each CDCR facility where the MAS is deployed. Such
commercial carrier wireless signal verification shall occur no less frequently
than semi-annually at each CDCR facility where the MAS is deployed for the
duration of the Contract. Verification may be performed by any means
capable of verifying commercial carrier wireless signals. Commercial carrier
wireless signal verification shall indicate: the frequencies, channels and
Effective Radiated Power (ERP) of all commercial carrier wireless signals
operating in the same space as the signals of the MAS at each CDCR site.
Commercial carrier wireless signal verification shall include any other
information required by the Prime Contractor to ensure correct and effective
operation of the MAS. The Prime Contractor shall make all necessary
changes to the MAS to ensure correct and effective operation within 15
calendar days of the determination of a change in the commercial carrier
wireless signals requiring an adjustment to the MAS.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
MAS Database Update Functionality
The MAS shall broadcast database updates to all appropriate MAS locations
on the network, concurrently and without operator intervention. Bidders shall
describe the proposed scheme.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.4.5
MAS Remedial Maintenance Requirements
Remedial maintenance shall be provided 24-hours a day, seven (7) days a
week.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.4.6
MAS Maintenance Procedures and Scheduling Plans
Bidders shall describe, in detail, Maintenance Procedures and Scheduling
Plans, including any remedial maintenance plans. The schedules shall
include a Table of Maintenance Components including all MAS equipment
with the frequency of required routine and preventative maintenance.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
MAS Remedial Maintenance Response Times
The Contactor will respond to trouble ticket issues within the time
frames detailed in Table 6.21.3, MAS Trouble Ticket Priority Table,
including dispatching appropriate resources to the affected facilities.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.5 MAS TRAINING REQUIREMENTS
6.21.5.1
MAS General Training Requirements
The Prime Contractor shall provide a customized training plan as described in
Section 6.21.5.1.3, MAS Training Plan. The Prime Contractor will train
Certified Trainers as described in Section 6.21.5.1.1, Trainer Certification by
CDCR. The Training Plan shall employ a hands-on, classroom and train-thetrainer approach at the CDCR Operations Manager office location.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.5.1.1
Trainer Certification by CDCR
The Prime Contractor shall conduct a training class for the CDCR
Operations Manager. This class shall allow CDCR to direct modification
of the training syllabus to match the actual CDCR environment and
configuration, as well as to standardize the training format, materials
and terms. The Prime Contractor shall provide a Training Plan at least
two (2) weeks prior to the first CDCR Trainer Certification presentation.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.5.1.2
MAS Administration Training
The Prime Contractor shall provide MAS Administration Training to
CDCR Operations Manager and authorized staff prior to MAS
implementation and as needed throughout the term of the Contract.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.5.1.3
MAS Training Plan
The Training Plan shall contain a complete syllabus of how CDCR
authorized staff will be effectively taught to use the MAS. The Training
Plan shall include the goals, objectives, timelines, and benchmarks
associated with each training component. The Training Plan shall also
identify each piece of training material included in the lesson plan (i.e., a
MS PowerPoint presentation, or quick reference guide, or ‘wiki’ type
links) as well as the intended use and method(s) of distribution. The
Training Plan shall be subject to approval by the CDCR Operations
Manager. The Training Plan shall be kept current by the Prime
Contractor with modifications or implementation of any features and/or
functionality.
The Prime Contractor shall provide post-installation training/support
materials that may be used as refresher training, including customized
help menus provided in the application, web-based FAQs, Help Desk
support and self-contained training programs (e.g., DVD, web-based).
Bidders shall describe any additional methods of training to be provided
for MAS. These training materials and modifications shall be subject to
approval by the CDCR Operations Manager
SECTION 6 Ͳ Page 269
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INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.21.6 MAS USER MANUALS FOR CDCR AUTHORIZED STAFF
The Prime Contractor shall provide and maintain current MAS User Manuals for
CDCR Authorized Staff.
1) Customized CDCR user manuals shall contain information that pertains
specifically to use of the MAS features and/or functionality by CDCR
Authorized Staff.
There shall be no references to any features or
functionalities that are not provided in the MAS environment to CDCR.
2) CDCR user manuals shall contain detailed and clear instructions on the
operation of the MAS services.
3) CDCR user manuals shall be provided prior to the installation at the first
correctional facility and subject to CDCR approval.
4) CDCR user manuals shall be updated as software version updates and
system configuration changes are made or equipment is installed or modified.
5) The CDCR user manuals may be copied by the State.
6) The Prime Contractor shall develop and maintain current hard-copy and online
documentation of each CDCR user manual necessary for the MAS and make
the documentation available to CDCR upon request.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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CALIFORNIA TECHNOLOGY AGENCY
6.22
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
CDCR MAS ADMINISTRATIVE CONTROL
6.22.1 CDCR MAS ADMINISTRATIVE CONTROL SYSTEM
The Prime Contractor shall provide CDCR with a secure MAS service that provides for
administrative control and management of authorized wireless communication devices
whitelist per facility and statewide, and control authorized user access to the MAS.
The MAS must track all system log-ons, changes and modifications to any
administrative controls.
The MAS shall provide secure, multilevel access control configurations and definable
staff levels as described in Sections 6.7.6 IWTS Database Access By Authorized
Staffand 6.24.6 MAS Security Management Plan. The MAS shall allow creation of
access levels and assignment of multiple users to those access levels. Additional
access levels may be created throughout the term of the Contract.
Bidders shall submit a description of how they will comply with the MAS administrative
control system requirements described in this section.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.2 SITE VISITS TO PRIME CONTRACTOR’S FACILITIES
The State shall have the right to perform site visits to the Prime Contractor's California
Operations Facilities and Primary Database Storage Facility with 24-hour notice to the
Prime Contractor.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.22.3 CDCR APPROVAL OF MAS MODIFICATIONS
All planned modifications to software, equipment, and components that affect the
operation of the system shall follow a CDCR approved Change Management Plan
prior to implementation in any production environment. The Prime Contractor shall
submit plans to CDCR for approval at least 30 calendar days prior to any planned
implementation.
Modifications to address Critical and Major priority level trouble tickets are exempt
from prior CDCR approval. Documentation of changes to software, equipment, or
components shall be submitted within 30 calendar days after trouble resolution.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.4 MAS TOOLS, REPORTS, AND ALERTS
This section describes the MAS Tools, Reports, and Alerts to be provided by the Prime
Contractor for use throughout the Contract term.
Each tool, report, and alert template will be subject to State approval of layout, detail,
and formatting. The Prime Contractor shall implement modifications to the reports
during the term of the Contract at the State’s request at no additional cost.
Within ten (10) business days after Contract award, the State and Prime Contractor
will meet to discuss the timelines and due dates for the implementation and delivery of
the tools and reports in this section. If the Prime Contractor fails to meet the agreed
upon implementation and delivery dates, the State will apply MAS Service Level
Agreements (SLA) to the applicable MAS Tools and Reports described in Section
6.23.5, MAS Administrative Service Level Agreements.
All monthly reports shall be provided on a calendar month basis and available on the
web-based MAS application in Excel or .pdf file format, at CDCR’s discretion, by the
tenth (10th) calendar day following the end of the reporting period.
Bidders shall provide examples of each report listed within this section with the Bid
response.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.4.1
MAS Tools
6.22.4.1.1
Prime Contractor Personnel MAS User Profiles
The MAS shall track the activity of Prime Contractor personnel,
including any Subcontractors that log-into the MAS for any purpose,
including viewing or editing data, systems administration and support,
and other technical reasons.
The Prime Contractor shall, upon request, provide to CDCR additional
explanations and/or supporting details related to personnel activities.
Prime Contractor personnel user accounts shall be assigned at the
individual level, without the use of “generic” or “multi-user” accounts.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.4.1.2
CDCR MAS User Profiles
The MAS shall track the activities of all MAS User profile levels.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.22.4.1.3
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
CDCR MAS User Administration
The Prime Contractor shall ensure that CDCR Operations Administrator
shall have the ability to create, update, and delete authorized MAS
users to individual facilities or statewide.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.4.1.4
MAS Authorized Cellular Device Access Administration
The Prime Contractor shall ensure that CDCR appropriate MAS
operator profiles have the ability to create, update, and delete
authorized cellular device access to individual facilities or statewide.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5 MAS ENTERPRISE HEALTH VERIFICATION
The Prime Contractor shall provide CDCR the ability to monitor and view the following
to verify MAS enterprise health is meeting business requirements:
1)
Status and performance of all components;
2)
Equipment alarms and/or software errors; and
3)
Performance of the servers and web portals.
Bidders shall submit details regarding the MAS topology and how they will provide
control of all of the MAS sites. Bidders shall provide plans describing non-stop
operations to the State.
SECTION 6 Ͳ Page 274
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.1
MAS Report Format
The header of each report (to appear centered on each page) shall have the
name of the report and the reporting period. The footer shall include the
page number, number of pages, and date report printed.
All reported time and date information shall reflect PT. The time and date
information shall be synchronized with the same time source that provides
the Blocked Call Detail Record (BCDR) at each facility.
Monthly reports shall include daily totals and a summary of all data at the
bottom of the report.
Summary reports shall be provided for all monthly reports detailing the
summary detail from the monthly reports on a cumulative basis.
Use of color on reports for titles, conditional formatting, and other report
elements shall be limited to shades that will remain readable when printed in
black and white.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.1.1
MAS Blocked Call Detail Record (BCDR)
The MAS shall generate an MAS Blocked Call Detail Record (BCDR)
for all blocked cellular wireless calls which, upon issuance of a warrant,
shall be accessible and available for reporting, analysis, or viewing.
The BCDR shall be viewable on the web-based MAS application.
SECTION 6 Ͳ Page 275
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INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.1.2
MAS Blocked Call Detail Record (BCDR) Content
The following information shall be captured and stored for all calls
blocked:
1) Correctional facility from which the call was placed;
2) Date and time;
3) Originator’s phone number;
4) Originator’s cellular device hardware ID; and,
5) Destination phone number (dialed digits).
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.2
CDCR MAS Administrative Reports and Alerts
6.22.5.2.1
MAS User ID Report
The MAS User ID Creation Report shall reflect the activity of user ID
accounts created/activated during a specific reporting period. This
report shall indicate the name and MAS User ID of the CDCR
Operations Administrator that created/activated the account with the
date and time stamp, the user account(s) created/activated, the date the
profile was deactivated, last successful or attempted log-in, and all
updates to the account.
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INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.2.2
MAS User ID Alert
An alert shall be generated to the CDCR Operations Administrator as
notification when they have created, modified, or deleted a CDCR
user account.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.2.3
MAS Audit Log Report
The Audit Log Report shall record and report the MAS User ID, name,
log-in date and time, activities (files accessed) for each session. The
MAS shall also record and report the user ID, name, time and date of
failed attempts.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.2.4
MAS Authorized Number Alert
An alert shall be generated to the appropriate CDCR operator profile as
notification when they have added or deleted from the authorized
cellular wireless whitelist.
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INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.2.5
MAS Authorized Number Report
The MAS Authorized Number Report shall detail the telephone numbers
that have been identified as authorized to hand-off to a commercial
carrier. The MAS Authorized Number Report will include the unique
user identifier of the personnel that entered or modified the Authorized
Number status as well as the dates of status changes to each number.
The Report shall be provided to CDCR Operations Manager quarterly
for recertification.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.2.6
MAS Authorized Number Expiration Alert
An alert shall be generated when an authorized whitelist cellular
wireless device or group of devices has expired.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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CALIFORNIA TECHNOLOGY AGENCY
6.22.5.2.7
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
MAS Authorized Number Expiration Report
A report shall be generated for an authorized whitelist cellular wireless
device or group of devices due to expire within 30 calendar days.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.3
MAS Service, Support, and Maintenance Reports
The MAS Service, Support, and Maintenance Reports shall be provided on a
calendar month basis and electronic copies shall be delivered in Excel file
format by the tenth (10th) calendar day following the end of the reporting
period month. Information included in the reports shall only be related to
MAS activities.
Reports shall adhere to formatting requirements described in Section
6.22.5.1, MAS Report Format.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.3.1
MAS Data Backup Validation Report
Upon request, the Prime Contractor shall provide MAS Data Backup
Validation Reports to the CDCR Operations Manager. Complications or
problems associated with backup processes shall also be identified in
these reports.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.22.5.3.2
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
MAS Trouble Ticket Report
The MAS Trouble Ticket Report tracks the status and activity of trouble
ticket activity each month. The Trouble Ticket Report shall be provided
electronically on a calendar month basis. The report shall be delivered
in Excel file format by the tenth (10th) calendar day following the end of
the reporting period month.
Fields to be included in the Trouble Ticket Report are as follows:
1)
Trouble Ticket Number;
2)
Date and Time Trouble was Reported;
3)
Time and Date Trouble was Closed;
4)
CDCR Facility Name;
5)
Severity of Service Issue (as reported);
6)
Type of Service Reported;
7)
Description of Service Issue;
8)
Issue Resolution;
9)
Follow-up Required; and,
10) The sum of trouble tickets shall be listed at the bottom of the
report, tallying the number of closed tickets and tickets
remaining open.
The summary of the Trouble Ticket
information shall be carried forward to the Trouble Ticket
Summary Report.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.3.3
MAS Current Inventory Report (Monthly)
The MAS Current Inventory Report provides the CDCR Operations
Manager with a complete accounting of the equipment located at CDCR
facilities and connected to the MAS. The MAS Current Inventory Report
shall include a separate listing of all equipment at each CDCR facility
and a summary of the total inventory at each facility, by Category of
Facility (Adult Institutions only) and statewide totals.
The following fields shall be included for each facility:
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INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
1) Category of Facility (Adult Institutions only);
2) Name of the Facility;
3) Physical Address;
4) Name of the serving LEC;
5) Size of Rack space available (where applicable);
6) Type of hardware equipment;
7) Equipment Identification Number; and,
8) Equipment Location:
a) Yard Location; or,
b) Building Location.
A summary total of each element shall be provided at the bottom of the
report for each CDCR facility, for each Category of Facility and for all
CDCR facilities.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.22.5.3.4
MAS Ad Hoc Reports
The MAS Ad Hoc Reports will be identified by the State on an asneeded basis. These reports may be a modification of existing report
sets or a unique combination of other measuring and tracking elements
available in the MAS. The Prime Contractor shall work cooperatively
with the State in developing the Ad Hoc Reports. There shall be no limit
to the number of Ad Hoc Report requests. Upon identifying a report
template, the Prime Contractor will deliver the report within ten (10)
calendar days. The State may request that the report template become
a standard monthly report to be included with other monthly reports.
The Ad Hoc Reports shall allow the State to generate reports from any
element in the database that may be useful in performing trending,
statistical analysis or other State obligatory requirements.
SECTION 6 Ͳ Page 281
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Ad Hoc Reports include requests to obtain communication data
collected and stored by MAS as defined in Section 6.20, MAS Data
Management in any reporting format described in Section 6.22.5.1,
Report Format, in the event that CDCR obtains a warrant to discover
such information.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.23
MAS SERVICE LEVEL AGREEMENTS
The intent of this section is to provide the CDCR Authorized staff and Prime Contractor with
requirements that define and assist in the management of the Service Level Agreements
(SLAs). This section identifies and explains the required SLAs for the business and systems
requirements and defines performance objectives, measurement processes, and Rights and
Remedies. The Prime Contractor’s services include everything from the planning and
installation of the on-site MAS and the ‘back-end’ systems that manage, control and support
each of the components that make up the complete MAS service.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.23.1 MAS SLA GENERAL REQUIREMENTS
1) The Prime Contractor shall act as the single point of contact coordinating all
entities to meet the State’s needs for provisioning, maintenance, restoration and
resolution of service issues or that of their affiliates, subsidiaries, any
Subcontractors, or resellers under this Contract.
2) All SLAs will be applied 24-hours a day, seven (7) days a week.
3) All SLAs shall be classified as either Technical or Administrative. Unless
otherwise stated in the SLA, all technical SLAs shall be applied to all systems
and components.
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CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
4) The Prime Contractor shall monitor all service levels and identify when the
service has failed to meet the SLA objective identified in Section 6.23.4, MAS
Technical Service Level Agreements, and Section 6.23.5, MAS Administrative
Service Level Agreements. The Prime Contractor will apply Rights and
Remedies in accordance with SOW Section 11, Annual Run Rate Cost
Adjustments. The Prime Contractor will apply and report all SLA occurrences to
the State on a monthly basis in accordance to Section 6.23.6, MAS Service Level
Agreement Reports.
5) The State will perform periodic SLA audits to ensure the Prime Contractor is
accurately identifying, reporting, and applying remedies for all SLAs. There is no
expiration for applying Rights and Remedies. The State may elect to recalculate
any previous year’s Conversation Minutes of use or MAS Service Level
Agreement Rights and Remedies Minutes (MSLARRM) as defined in SOW
Section 11, Annual Run Rate Cost Adjustment. The Prime Contractor shall
correct all errors within 30 calendar days of written notification from the State.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.23.2 MAS RIGHTS AND REMEDIES
If an outage/performance event fails to meet one (1) or more of the SLA objectives,
only the most severe MSLARRM will be applied.
To the extent that the Prime Contractor offers additional or more advantageous rights
and/or remedies, the State shall be entitled to exercise the rights and/or remedies
therein.
Rights and Remedies will apply to each SLA in which the SLA objective was missed.
The Rights and Remedies compensation for missed SLA objectives may require the
Prime Contractor to apply “penalty minutes” to the MSLARRM totals every month as
described in SOW Section 11, Annual Run Rate Cost Adjustments.
The Prime Contractor will automatically calculate, report, and apply all Rights and
Remedies.
Rights and Remedies shall be assessed monthly and applied toward the MSLARRM
totals within 60 calendar days from the last day of the month in which the SLA
objective was missed.
In addition, Rights and Remedies for all SLAs will allow the option for the State to
invoke the escalation process described in Section 6.24.3, MAS Escalation Plan.
SECTION 6 Ͳ Page 283
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.23.3 MAS TROUBLE TICKET STOP CLOCK CONDITIONS
The MAS Trouble Ticket Stop Clock Conditions will allow the Prime Contractor to
adjust the SLA outage durations based on the criteria described below.
Stop Clock criteria include:
1)
Periods when a restoration or testing effort is delayed at the specific request
of the CDCR Authorized Staff. The Stop Clock condition shall exist during
the period the Prime Contractor was delayed, provided that reasonable and
documented efforts are made to contact the CDCR Authorized Staff during
the applicable Stop Clock period.
2)
Time after a service has been restored, but CDCR Authorized Staff request
that the ticket be kept open for observation. If the service is later determined
by the CDCR Authorized Staff to not have been restored, the Stop Clock shall
continue until the time the CDCR Authorized Staff notifies the Prime
Contractor that the service has not been restored.
3)
Time after a service has been restored, but CDCR Authorized Staff are not
available to verify that the service is working. If the service is later
determined by the CDCR Authorized Staff to not have been restored, the
Stop Clock shall apply only for the time period between the Prime
Contractor's attempt to notify the CDCR Authorized Staff that the Prime
Contractor believes the service has been restored and the time the CDCR
Authorized Staff notifies the Prime Contractor that the service has not been
restored.
4)
Failures occurring as a result of a power problem, outside the control of the
Prime Contractor, which exceeds 30 minutes, except where power is
provided by a CDCR generator. Stop Clocks will apply after the initial 30
minutes as required in Section 6.17.8, MAS Power Requirements. Power
outages resulting from a backup generator test will not be considered a Stop
Clock condition. Power outages as a result of the Prime Contractor will not
be considered a Stop Clock condition.
5)
The following contact/access problems, provided that Prime Contractor
makes specific efforts to contact the appropriate CDCR staff for site access
during the applicable Stop Clock period:
SECTION 6 Ͳ Page 284
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
a) Access necessary to correct the problem is not available because
access has not been arranged by appropriate site contact or CDCR
authorized staff representative;
b) Site access is not granted to a technician who displays proper
identification;
c) Site has limited hours of access that directly impacts the Prime
Contractor’s ability to resolve the problem;
d) If it is determined later that the cause of the problem was not at the site
in question, then the Stop Clock shall not apply;
e) If CDCR prevents or delays the Prime Contractor’s resolution of the
problem, the delay shall be documented on the trouble ticket. In such
event, the Prime Contractor shall make a reasonable request to CDCR
authorized staff to correct the problem or delay; or,
f)
Delays in the process of admittance to the CDCR facility.
6) Failure of the trouble ticket originator or responsible CDCR Authorized Staff to
return a call from Prime Contractor’s technician for on-line close-out of trouble
tickets after the service has been restored as long as the Prime Contractor
can provide documentation substantiating message.
7) An outage directly related to any properly performed scheduled maintenance
or upgrade by the Prime Contractor. Any such Stop Clock condition shall not
extend beyond the scheduled period of the maintenance or upgrade. SLAs
will apply for any maintenance caused outage beyond the scheduled
maintenance period. Outages occurring during a scheduled maintenance or
upgrade period and not caused by the scheduled maintenance shall not be
subject to this Stop Clock criteria.
8) Any problem or delay caused by a third party not under the control of the
Prime Contractor, not reasonably preventable by the Prime Contractor,
including cable cuts not caused by the Prime Contractor. The Prime
Contractor’s affiliates, subsidiaries, or any Subcontractors shall be deemed to
be under the control of the Prime Contractor with respect to the equipment,
services, or facilities to be provided under this Contract.
9) Force Majeure events, as defined in Attachment 2, General Provisions –
Information Technology (GSPD-401IT, 06/08/10) of the Contract.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
SECTION 6 Ͳ Page 285
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.23.4 MAS TECHNICAL SERVICE LEVEL AGREEMENTS
SERVICE
LEVEL
MAS RF Signal
Containment –
Critical
MAS Facility
Coverage
6.18.1.1
MAS RF Signal
Interference
With CDCR
Licensed
Frequencies –
Critical
Radio Frequency
Interference
6.18.4.1
DEFINITION
MEASUREMENT
MONTHLY
OBJECTIVE
RIGHTS AND
REMEDIES
Any lack of RF signal containment
outside the CDCR defined
coverage area causing RF
interference and thus resulting in
blocked calls.
The RF Signal Containment will be based
upon the opening of a trouble ticket as a
result of a blocked call(s) outside CDCR
defined coverage areas. While blocked calls
are occurring outside the defined coverage
areas the trouble ticket will remain open.
No blocked calls
outside the defined
coverage area.
100% of the total
trouble ticket open
duration time will be
added to the
MSLARRM.
Any incident of RF interference
caused by the MAS that disrupts
normal operations of any CDCR
licensed radio frequencies at each
facility and the defined coverage
areas for those CDCR licensed
frequencies.
The RF Signal Containment will be based
upon the opening of a trouble ticket as a
result of an RF interference incident within
CDCR defined coverage areas. While RF
interference of other CDCR licensed
frequencies is occurring within the defined
coverage areas the trouble ticket will remain
open.
No RF interference with
any CDCR licensed
frequencies at each
facility.
100% of the total
trouble ticket open
duration time will be
added to the
MSLARRM.
Degradation of
Fixed Radio
Receivers
6.18.4.2
Degradation to
Subscriber Units
6.18.4.3
MAS Facility
Coverage
6.18.1.1
SECTION 6 Ͳ Page 286
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.23.4 MAS TECHNICAL SERVICE LEVEL AGREEMENTS (CONTINUED)
SERVICE
LEVEL
DEFINITION
MEASUREMENT
MAS Service
Availability
The monthly availability percentage
equals the MAS scheduled uptime
per month less unavailable time
divided by scheduled uptime per
month multiplied by 100. This SLA
is based on 100% system
functionality and accumulated
outage duration will include trouble
tickets opened at the individual
component level.
The monthly availability percentage shall be
based on the accumulative total of all trouble
ticket outage durations per MAS which
include circuit, device and/or application at a
CDCR facility, per calendar month.
(Includes
Hosted WebBased
Application
6.18.5)
MAS Time to
Repair
MAS
Processing of
9-1-1 ETS Calls
6.18.6.1
Any failure or security breach of
the MAS resulting in the loss of full
or partial service of the MAS at
any single or multiple CDCR
facilities and/or reported coverage
area dead-zone for more than four
(4) hours.
All 9-1-1 emergency calls must be
processed by the MAS to
commercial carriers regardless of
call source.
MONTHLY
OBJECTIVE
RIGHTS AND
REMEDIES
100% system
functionality 99.45 of
the time.
Five (5) times the
accumulative total
monthly down time will
be added to the
MSLARRM each
month the objective is
not met.
The failure or security breach shall be
determined by the alert resulting from the full
or partial failure or security breach causing the
event or the opening of a trouble ticket by a
CDCR Authorized Staff, whichever occurs
first. The Prime Contractor shall open a
trouble ticket for the MAS failure or security
breach and the MAS will be considered out of
service from the first notification until the
Prime Contractor determines the service is
restored. Any service reported by Customer
as not having been restored shall have the
outage time adjusted to the actual restoration
time.
Minimum: Less than
four (4) hours to repair.
Five (5) times the total
down time per trouble
ticket will be added to
the MSLARRM per
MAS outage.
The call processing SLA will be based upon
the opening of a trouble ticket as a result of a
blocked 9-1-1 emergency call(s). If 9-1-1
emergency blocked calls are concurrently
occurring at various locations, the trouble
ticket will remain open until all blocked call
issues at a single CDCR facility are resolved.
No blocked 9-1-1
emergency calls.
Scheduled uptime is based on 24 x 7 x
number of days in the month. All outage
durations applied to other SLAs, which result
in a remedy, will be excluded from this
monthly accumulative total.
SECTION 6 Ͳ Page 287
The State has the
option to request an
Executive Service
Summary.
Five (5) times the total
trouble ticket duration
will be added to the
MSLARRM per
affected caller.
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.23.4 MAS TECHNICAL SERVICE LEVEL AGREEMENTS (CONTINUED)
SERVICE
LEVEL
DEFINITION
MAS Authorized
Cellular Device
Call Processing
Any incident of a blocked call from
any authorized cellular wireless
device to commercial carriers
caused by the MAS occurring
inside the CDCR defined coverage
areas.
The call processing SLA will be based upon
the opening of a trouble ticket as a result of a
blocked call (s) from an authorized device
inside the CDCR defined coverage areas. If
blocked authorized device calls are
concurrently occurring at various locations
around a facility, the trouble ticket will remain
open until all blocked authorized device call
issues at a single CDCR facility are resolved.
No blocked authorized
device calls inside the
CDCR defined
coverage areas.
100% of the total
trouble ticket open
duration time will be
added to the
MSLARRM per
affected caller.
The monthly availability percentage
equals the scheduled uptime per
month less unavailable time
divided by scheduled uptime per
month multiplied by 100. This SLA
is based on 100% system
functionality and can be applied at
the individual component level.
The monthly Availability percentage shall be
based on the accumulative total of all trouble
ticket outage durations per circuit, device
and/or application, per calendar month.
DS0 >99.2%
Scheduled uptime is based on 24 x 7 x
number of days in the month. All outage
durations applied to other SLAs, which result
in a remedy, will be excluded from this
monthly accumulative total.
OCX >99.8%
50% of the total monthly
down time will be added
to the MSLARRM per
device, circuit/phone
number, or application.
The CDCR Authorized Staff is responsible for
opening a trouble ticket with the Prime
Contractor Help Desk when the packet loss
exceeds the committed level. The problem
requires timely verification, consistent with
industry standards (e.g., protocol analyzer), by
the Prime Contractor. Trouble shall be
tracked as a QoS problem using a special
disposition code on the trouble ticket. QoS
tickets shall not count in Availability or Time to
Repair measurements unless and until the
CDCR Authorized Staff reports service as
unusable for its intended uses.
Minimum: 0.5 percent
(0.5%) maximum
packet loss for three (3)
consecutive months.
MAS
Functionality
6.18.1
MAS Data
Availability
MAS Blocked
Call Detail
Records
6.22.5.1.1
Packet Loss
MAS Data, Logs,
and Report
Packets lost between the customer
edge device and the Prime
Contractor’s Centralized data
Storage facility.
MEASUREMENT
SECTION 6 Ͳ Page 288
MONTHLY
OBJECTIVE
DS1 >99.5%
DS3 >99.8%
RIGHTS AND
REMEDIES
or
If the centralized
database is not
accessible from the
internet for more than
two (2) hours.
720 minutes per day will
be added to the
MSLARRM after the
third consecutive month
the objective is not met
until issue is resolved.
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.23.4 MAS TECHNICAL SERVICE LEVEL AGREEMENTS (CONTINUED)
SERVICE
LEVEL
DEFINITION
MEASUREMENT
System and
Carrier Signal
Verification
(SCSV)
Compliance
The Prime Contractor shall perform
a SCSV semi-annually in
accordance to System and Carrier
Signal Verification Section 6.21.2.1
CDCR will validate compliance based on the
SCSV Annual Report for each CDCR Facility.
100% compliant.
300 minutes per
commercial carrier, per
facility, per day,
beginning 30 calendar
days after completion of
the SCSV.
MAS
Provisioning
Provisioning is defined as moves,
adds, changes (MAC), and deletes
completed by the Prime Contractor
on or before the MAS Work Order
Request negotiated due date(s).
Install intervals are based on CDCR and
Prime Contractor negotiated due dates
identified in the MAS Work Authorization.
Service provisioned on
or before the due date
per install order.
500 minutes will be
added to the
MSLARRM per day
past the MAS Work
Order Request
negotiated due date(s).
MAS
Implementation
Prime Contractor shall meet its
obligation to implement in
accordance to Section 6.24.8, MAS
Implementation Plan, with
acceptance by CDCR for each
CDCR facility.
The Prime Contractor must receive approval
from CDCR that each CDCR facility
implementation has been completed in
accordance with the approved implementation
plan identified in Section 6.24.8, MAS
Implementation Plan and timeframes
mandated by regulatory and legislative
changes.
MAS
Implementation
Plan 6.24.8
MAS
Compliance
Section 6.17.1
MONTHLY
OBJECTIVE
The Prime Contractor must ensure
MAS signals and all commercial
wireless carrier signals are
operating in the same space. The
Prime Contractor shall make all
compliance changes to MAS within
30 calendar days of verification
service.
This includes all ongoing regulatory
and legislative compliance
implementations as a result of
MAS Compliance Section 6.17.1.
100% implementation
on or before the
scheduled due date,
per CDCR facility.
RIGHTS AND
REMEDIES
2880 minutes a day, per
facility, not completed
will be added to the
MSLARRM.
Bidder understands and agrees to meet or exceed all of the Requirements as stated above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
SECTION 6 Ͳ Page 289
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Description:
6.23.5 MAS ADMINISTRATIVE SERVICE LEVEL AGREEMENTS
SERVICE LEVEL
DEFINITION
MAS Reporting
All reports shall meet the
requirements, be fully functional,
and delivered in accordance with
the timelines required in Section
6.22.4, MAS Tools, Reports And
Alerts and Section 6.23.6 MAS
Service Level Agreement Reports.
See Objective
All Contactor provided tools and
reports shall be functioning and
accepted by the State based on
the implementation timeline.
Within 10 business days after Contract award,
the Prime Contractor and the State shall agree
to the implementation timeline dates for the
tools and reports listed in this table. Unless
mutually agreed upon, the implementation
timeline shall not exceed six (6) months
following the Contract award date.
CDCR MAS
Administrative
Reports and
Alerts 6.22.5.2
MAS Service
Support and
Maintenance
Reports 6.22.5.3
MEASUREMENT
OBJECTIVE
SEVERITY
Deliver all reports
within three (3)
business days of the
Prime Contractor and
State mutually agreed
delivery dates from
Section 6.22.4, MAS
Tools, Reports And
Alerts.
500 minutes per
report, per month will
be added to the
MSLARRM.
All tools and reports
shall meet the
requirements, be fully
functional, accepted by
the State and delivered
in accordance with the
timelines.
250 minutes per
report/tool per week
until implemented will
be added to the
MSLARRM.
Service Level
Agreement
Reports 6.23.6
MAS Tools and
Report
Implementation
Additional or
replacement tools and
reports shall be fully
functional and accepted
by the State by dates
agreed upon by the
State and the Prime
Contractor.
SECTION 6 Ͳ Page 290
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.23.5 MAS ADMINISTRATIVE SERVICE LEVEL AGREEMENTS (CONTINUED)
SERVICE LEVEL
DEFINITION
MEASUREMENT
OBJECTIVE
MAS Tool
Availability
The monthly availability
percentage for each tool equals
the scheduled uptime per month
less unavailable time divided by
scheduled uptime per month
multiplied by 100 per tool.
Scheduled uptime is based on 24 x
7 x number of days in the month.
CDCR shall report any failure or problem to the
CDCR Help Desk and a trouble ticket shall be
opened.
100% functional 99% of
the time for each tool,
measured on a monthly
basis.
Prime ContractorMAS Trouble
Ticket Reporting
and Tracking
System 6.21.2.6
Prime
Contractor’s MAS
Help Desk for
CDCR 6.21.2.2
SEVERITY
2880 minutes per tool
will be added to the
MSLARRM.
The tool is unusable during the time the ticket
is recorded as open until restoration of the tool.
Stop clocks in Section 6.23.3, MAS Trouble
Ticket Stop Clock Conditions, shall apply.
The availability percent shall be calculated by
adding the duration times for all trouble tickets
opened on a single tool within the calendar
month.
Bidder understands and agrees to meet or exceed all of the Requirements as stated above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
SECTION 6 Ͳ Page 291
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
6.23.6 MAS SERVICE LEVEL AGREEMENT REPORTS
Monthly Service Level Agreement Reports shall be posted to the Prime Contractor’s
web-based MAS application. The report(s) must be loaded onto the web site and
available to the CDCR Operations Manager and the California Technology Agency in a
data extractable application. The Prime Contractor shall provide the reports described
in this section.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.23.6.1
Monthly MAS Trouble Ticket Report
All trouble tickets must appear in a SLA report within 60 calendar days of the
trouble ticket service restoration date. The report shall list all trouble tickets
with a service restoration time stamp, occurring within the reported month,
including tickets not qualifying for Rights and Remedies. This report shall
show what SLA Rights and Remedies were applied to each ticket number,
when applicable.
The Monthly MAS Trouble Ticket Report shall include the following detail:
1. Report period;
2. Prime Contractor’s trouble ticket number;
3. Phone number/device ID;
4. Brief trouble symptom;
5. Brief restoration description;
6. Name of CDCR facility;
7. Service address of reported trouble. Separate fields and no
abbreviations for each;
a) Street;
b) City; and,
c) Zip Code.
8. Ticket open date;
9. Open time;
10. Problem restoration date;
11. Problem restoration time stamp;
12. Problem restoration duration;
13. Total stop clock duration;
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ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
14. Outage duration;
15. Yes/No if qualified for SLA;
16. QoS disposition code;
17. Type of SLA applied; and,
18. Right and Remedies applied to each ticket (minute amounts), when
applicable.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.23.6.2
MAS Critical Radio Frequency Service Issue SLA Report
The MAS Critical Radio Frequency Service Issue SLA Report shall be
reported independently on a per occurrence basis. A Critical Radio Frequency
Service Issue SLA Report shall be provided to CDCR within 60 calendar days
of the restoration date. Critical Radio Frequency Service Issue Reports shall
include the following information:
1)
Reporting period;
2)
Date and time of occurrence;
3)
Service, and component type;
4)
The CDCR facility name;
5)
Ticket open date;
6)
Ticket open time;
7)
Problem restoration date;
8)
Problem restoration time;
9)
Total stop clock duration;
10) Outage duration; and,
11) Right and Remedies.
SECTION 6 Ͳ Page 293
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.23.6.3
Monthly MAS SLA Summary Report
The Prime Contractor shall provide a Monthly MAS SLA Summary Report that
includes the total system availability, number of tickets opened, number of
tickets with remedies applied, total number of tickets with remedies applied
per SLA type, total remedies/minutes/subtotaled per SLA type, and grand total
remedies/minutes applied for the month. Report shall have the ability to group
by CDCR facility.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.23.6.4
MAS Executive Service Summary Report
An MAS Executive Outage Summary Report may be requested by the CDCR
Operations Manager for any significant network outage or critical service
failure. An MAS Executive Outage Summary Report shall include the
following information:
1) Outage description;
2) Date and time of outage began;
3) Date and time of resolution;
4) Resolution description;
5) Prime Contractor trouble ticket number;
6) Service location;
7) "Impact to the State" (number of users affected/locations/service
types);
8) Chronology of Prime Contractor steps to resolve the problem; and,
9) "Path Forward" (steps taken to mitigate future outages).
SECTION 6 Ͳ Page 294
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
The Prime Contractor shall provide an initial report within 24-hours of recorded
incident to be followed with a comprehensive report delivered within 30
calendar days.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.23.6.5
Annual MAS SLA Trouble Ticket Summary Report
The Prime Contractor shall provide an Annual MAS SLA Trouble Ticket
Summary Report displaying the grand total number of trouble tickets, number
of trouble tickets with remedies per SLA type, total remedies/minutes per SLA
type, grand total number of tickets with remedies/minutes and grand total of
remedies/minutes.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.23.6.6
Annual MAS SLA Trouble Ticket Summary by CDCR Facility Report
The Prime Contractor shall provide an Annual MAS SLA Trouble Ticket
Summary by CDCR Facility Report containing the total number of trouble
tickets per CDCR facility. For each facility, provide total number of trouble
tickets by SLA type and remedies applied for each SLA type.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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MAS BUSINESS PLAN REQUIREMENTS
Given the size and complexity of the MAS, the State seeks to confirm that the selected
Prime Contractor will have both the size and sophistication to effectively implement and
support the Contract. Bidders shall provide plans that identify the Bidder’s approach to
various aspects of supporting the MAS as described in this section. These plans will be
used as a foundation for the development of final comprehensive plans as directed by
the CDCR Operations Manager. The Prime Contractor shall meet with the CDCR
Operations Manager to finalize the plans. All plans will be submitted within 30 calendar
days following Contract award and will become part of the Contract upon approval by the
CDCR Operations Manager.
CDCR Operations Manager will approve or reject submitted plans within ten (10)
business days. Plans rejected under CDCR review must be resubmitted within 15
calendar days.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.1 PRIME CONTRACTOR MAS BUSINESS PLAN
Bidders shall provide a Prime Contractor MAS Business Plan as described below, and
annually thereafter, that details and demonstrates that qualified staff and resources are
available to support the business and contract requirements and management activities
consistent with the terms and conditions of the Contract.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.1.1
MAS Staffing and Resource Requirements
Bidders shall describe and identify the appropriate staff resources to be
assigned upon award of the Contract as listed below:
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1) A list of personnel classifications assigned with required skills
defined for each classification.
2) An organization chart of personnel assigned to the Contract.
3) Brief resume statements and percentage of time key personnel will
be dedicated to implementation and ongoing Contract
responsibilities, including the following:
a) Executive Officers;
b) Dedicated Contract Program Manager;
c) Project Manager (Implementation/Transfer, as appropriate);
d) Service Operations Manager; and,
e) Training Manager.
4) Executive level personnel shall be available to meet and confer with
the State on Contract related issues at the CDCR Operations
Manager office location; and,
5) Other key personnel shall be available to work in California.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.1.2
MAS Staffing and Resource Background Check Requirement
California Public Utilities Code Section 7910, subdivision (b), requires that all
independent Prime Contractors or vendors of a telephone corporation and
their respective employees have a background check performed. CDCR
requires that a LiveScan background check be conducted prior to
implementation and throughout the Contract. The Prime Contractor and any
Subcontractors will be required to complete the CDCR forms that include
providing personal information described in SOW Exhibit A, Gate Clearance
Information and Approval Sheet. Prime Contractor or any Subcontractor
employees who do not pass the required background screening criteria cannot
be assigned to any work area with access to MAS data or systems.
Gate Clearances by a CDCR facility may take up to two (2) weeks. Issuance
of a Statewide CDCR identification badge from CDCR Headquarters may take
up to 60 business days.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.1.3
MAS General Business Process Requirements
Bidders shall describe in detail the business and Contract management
processes.
Bidders shall describe in detail the ongoing processes and commitment to
providing quality service.
Bidders shall describe in detail the business processes for the implementation
and Transition-Out of the MAS portion of the Contract.
Bidders shall describe in detail the business processes for initiating service
orders, procurement of MAS equipment, tracking of trouble reports, and
adherence to Contract terms and conditions.
Bidders shall describe in detail the processes for installing, servicing and
maintaining the various components of the MAS.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.2 MAS PROJECT MANAGEMENT PLAN
Bidders shall submit a proposed MAS Project Management Plan that details and
demonstrates an understanding of the project management requirements and the
need for properly qualified staff for effectively installing multiple systems, in short time
frames, across a wide geographical area and in tight coordination with the State, any
Subcontractor, cellular commercial carriers, and other vendors. The Plan shall
address a 36 month implementation of all required equipment and services following
Contract award. The MAS Project Management Plan shall address installation and
the on-going management of the MAS Contract components.
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The Prime Contractor will meet with the State to finalize the MAS Project
Management Plan within 30 calendar days of Contract award.
Acceptance Testing of each site must be completed and approved by CDCR prior to
commencement subsequent phases.
Exhibit 6-S, Managed Access System
Implementation of Facilities includes the detail of the MAS implementation in phases
and timeframes.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.2.1
Project Management Methodology
Bidders shall describe how they will use a formal Project Management
Methodology to manage the entire project (e.g. based on IEEE, PMBOK, or
comparable).
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.2.2
MAS Project Schedule
Bidders shall provide a MS Project Schedule (2003 or newer) for the MAS
implementation and describe how they will keep the project on schedule. The
MAS Project Schedule shall include tasks, durations, deliverables, responsible
parties, dependencies, start and end dates, schedule variances, and
completion status.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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Site Specific Information Requests for MAS
The Bidder’s project plan shall describe how Site Specific Information
Requests will be communicated in writing for implementation prior to the start
of each phase of work. Plan shall include materials and decisions from the
CDCR Operations Manager The methods the Contractor shall use to request
information from the CDCR Operations Manager are detailed in the SOW,
Exhibit F, Inmate/Ward Telephone System/Managed Access System Contract
Change Request and SOW, Exhibit G, Request For Information California
Department of Corrections and Rehabilitation Inmate/Ward Telephone
System/Managed Access System.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.2.4
Project Manager Certification for MAS
The Prime Contractor's proposed Project Manager must be certified by a
recognized project management organization (e.g. University certifications or
PMI) and must have a minimum of five (5) years’ experience managing large
scale telecommunications implementations.
Bidders shall describe the certification of the Project Manager that will be
assigned to the MAS project.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.2.5
MAS Project Teams
The MAS Project Management Plan shall clearly detail (by name) staff and
any Subcontractors who will be responsible for each phase of the project
implementation and separately detail the core team that will be responsible for
all maintenance and operations.
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The MAS Project Management Plan shall state how many support technicians
will be allocated to this Contract and identify where they will be located in
order to meet the response time requirements.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.3 MAS ESCALATION PLAN
The Bidder shall provide an Escalation Plan which details procedures, processes, and
personnel for use during an MAS failure.
The MAS escalation procedures shall be subject to State approval and all Prime
Contractor staff identified in the escalation plan shall be capable of being contacted by
the authorized State staff.
The Prime Contractor shall provide three (3) escalation levels from the organization to
address unanticipated difficulties like installation concerns, system downtime, and
degradation of services.
The Prime Contractor shall also provide additional escalation policies and points of
contact, including contact numbers (office telephone, mobile telephone, facsimile, email), titles, and chain of command, for use in case the Prime Contractor's efforts by the
single point of contact are insufficient in resolving a particular situation.
If the primary contact point is not the MAS Project Manager, the Prime Contractor shall
clarify the relationship of the Project Manager in the escalation process.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.4 MAS CHANGE MANAGEMENT PLAN
The State’s telecommunications and MAS operations, and infrastructure must
constantly evolve and adapt to the changing environment in order to continually
improve the delivery of services. The State seeks a Bidder that will implement
procedures to accommodate changes to services, applications, and systems.
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The Prime Contractor is to establish MAS Change Management Plan processes jointly
with the CDCR Operations Manager that are compatible with the State’s change
management processes as found in Bidder’s Library. The Prime Contractor shall also
maintain and administer electronic change management processes that communicate,
assess, monitor, and control all changes to system resources and processes. The
Prime Contractor shall manage changes so that a stable MAS telecommunications
environment is maintained during all change activities.
All changes shall have the appropriate vendor and CDCR management level approvals
before implementing the change into production. CDCR Operations Manager will detail
the change with the Prime Contractor when a change becomes necessary.
The Prime Contractor shall ensure that all software modifications and upgrades are
deployed using the configuration management, documentation, integration, and
transition requirements of this Contract during the maintenance period.
Bidders shall provide an MAS Change Management Plan that addresses changes to
system hardware, software and documentation using standardized methods, processes
and procedures in order to minimize the number and impact of any related incidents
upon service. The MAS Change Management Plan shall include details of how
requirements are defined, changes are planned (including roll-back planning), tested,
verified, documented and how version control is handled. The Bidder shall provide a
proposed plan of resources and schedule for software design, development, testing,
and deployment of all application modifications and upgrade requests as defined by the
CDCR Operations Manager.
The MAS Change Management Plan shall describe the implementation approach in
order to manage the State’s evolving and changing requirements during the course of
the Contract.
The MAS Change Management Plan shall describe how the change control process
will ensure that:
1) All changes to the MAS environment are managed;
2) Changes will be implemented with minimal impact on the State;
3) All changes will be tested and accepted by CDCR prior to implementation; and,
4) The State will be given timely notification of pending changes.
The MAS Change Management Plan shall also describe the review and reporting
process the Bidder proposes to track the effect of implemented changes.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.24.5 MAS CONFIGURATION MANAGEMENT PLAN
The MAS Configuration Management Plan focuses on establishing and maintaining
consistency of a system's performance and the functional and physical attributes with
the requirements, design, and operational information throughout the term of the
Contract. The Bidder shall describe the plan to keep the MAS hardware and software,
along with the documentation, consistent and current.
The Prime Contractor's Configuration Management Plan shall be updated and shared
with CDCR Operations Manager when the following components are modified:
1) Hardware installed or upgraded; and,
2) Software/firmware installed or upgraded.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.6 MAS SECURITY MANAGEMENT PLAN
Bidders shall provide an MAS Security Management Plan that details and demonstrates
the physical and data security requirements for both the MAS and the Bidder’s own
facilities and process. The plan shall address the requirements detailed in the following
Sections:
1) Section 6.19, MAS Security; and,
2) Section 6.20, MAS Data Management.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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6.24.7 MAS SERVICE, SUPPORT, AND MAINTENANCE PLAN
Bidders shall provide an MAS Service, Support, and Maintenance Plan that describes
the processes and procedures to provide service to the State in support of the MAS as
detailed in Section 6.21, MAS Service, Support, and Maintenance. An MAS Help Desk
shall be provided for service, support and maintenance functions.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.8 MAS IMPLEMENTATION PLAN
Exhibit 6-S, Managed Access System Implementation of Facilities provides a phased
implementation. Bidders shall provide an Implementation Plan that details how to
effectively and efficiently handle the implementation as defined in Section 6.16,
Introduction for the Manage Access System Services.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.8.1
CDCR Impact
Bidders shall describe in detail how the process will minimize CDCR
operations impact during implementation.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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MAS Implementation Planning and Scheduling
Bidder shall describe in detail the MAS Implementation Planning and
Scheduling that ensures timely deployment of all contracted services, as
follows:
1) Quantities and complexities of required equipment;
2) Acceptance prior to full implementation;
3) Ordering required circuits;
4) Facility access restrictions;
5) Facility infrastructure;
6) MAS Training;
7) Public safety considerations;
8) Impact from limited State resources; and,
9) Establishing user accounts.
The Implementation timeframe shall occur over a 36 month period. The
Implementation period will begin upon the award of the Contract and will end
upon the successful installation and fully operational MAS that has been
accepted by the CDCR Operations Manager at all CDCR facilities.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.8.3
Transfer of MAS Equipment Ownership
The Prime Contractor shall abandon in place, at no cost to the State, all
affixed assets and associated cabling as part of the MAS Transition-Out
process to the future MAS Contract. The Prime Contractor shall continue to
maintain all equipment until the MAS Transition-Out process has been
completed and accepted by the CDCR Operations Manager.
Major
milestones dates shall be identified by CDCR Operations Manager in the
approved MAS Transition-Out Plan.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.9 MAS TRANSITION-OUT PLAN
During the Contract term, the State will engage in a competitive bid process to award
replacement services to be in effect at the conclusion of the Contract. The replacement
services may replicate or be similar to MAS services or may include new strategies for
providing inmate and ward telephone services.
The State acknowledges the level of difficulty in anticipating future transition
requirements without knowledge of future systems; however, it is critical the Prime
Contractor declares and commits to what it considers its responsibility and participation
in transition of services, and to the extent possible, demonstrate how it would plan and
conduct the transition of its the services to a new contractor.
The Bidder will submit a Transition-Out Plan for the following:
1) The Prime Contractor shall participate in the MAS Transition-Out phase at the
end of the Contract term or cancellation of the Contract, whichever occurs
first;
2) The entire transition process must be transparent and at no cost to the State;
and,
3) Coordination and development of a transition plan will be organized between
the incumbent, the State, and the new Prime Contractor.
To ensure that the CDCR business objectives are met, the CDCR Operations Manager
shall have final approval authority of the MAS Transition-Out Plans.
Bidders shall provide an MAS Transition-Out Plan that details how to effectively and
efficiently handle the Transition-Out to the future MAS Prime Contractor.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.10 MAS STRATEGIC AND OPERATIONAL PLANNING
The Prime Contractor will work with the State for technology planning and is expected
to assist in:
1) Development of goals and objectives;
2) Assessment of the current environment; and,
3) Development and analysis of recommended strategies, solutions, and
alternatives.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.11 MAS ACCEPTANCE TEST PLAN
Bidders shall provide an MAS Acceptance Test Plan detailing the scope, approach,
resources, and schedule of intended activities that will be used to verify and ensure
that the MAS meets all requirements.
The Plan shall reference functional
requirements, any risks requiring contingency planning, and include acceptance
criteria in a traceability matrix. Plan shall specifically address impact testing to ensure
all other RF systems are fully functional while MAS services are operational.
A final Acceptance Test Plan shall be provided within 30 calendar days of contract
award. Final Acceptance Test Plan shall be reviewed and approved by the State.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.11.1 MAS Acceptance Testing
Although acceptance testing is performed by the Prime Contractor, results
shall be validated and accepted by the State.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes ____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.11.2 MAS Acceptance Testing Evaluation
Test results will be evaluated as pass/fail. Any non-conforming test results will
trigger the Prime Contractor’s submission of a corrective action plan, reviewed
and approved by the State, to be executed prior to acceptance of an individual
MAS implementation. The Prime Contractor shall not begin implementation of
MAS Phases I, II, and Future Phases/Sites without CDCR acceptance of
Phase 0 test results.
Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
6.24.12 MAS ACCEPTANCE TESTING DELIVERABLES
Test deliverables shall include, but not be limited to, test procedures, cases, and
results, test logs, and the summary test report.
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Bidder understands and agrees to meet or exceed all of the Requirements as stated
above? Yes____No____
Reference: ___________________________________________________________
Location __________ page _______ paragraph ________________
Description:
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INTENTIONALLY BLANK
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EXHIBITS
EXHIBIT 6-A SPECIAL CORRECTIONAL ENVIRONMENT
By their nature, correctional facilities require a high level of security 24-hours a day, seven (7)
days a week. Because of this need to maintain security, all potential Contractors must be aware
of the regulations regarding institution visits. Persons who are unfamiliar with the institution
environment can unwittingly become involved in security violations and legal difficulties.
It is important that all Contractors and their Subcontractors, if any, will be required to comply with
stringent standards and regulations at each correctional facility to ensure the safety and security
of all persons and property. Prior to coming onto and upon departing from a facility, all
Contractors/Subcontractors must check in/out with the designated CDCR on-site contact.
Access and project schedules are subject to change without notice that may be a result of
lockdowns or other access limitations at one (1) or more correctional facilities.
1) Admittance Requirements
CDCR requires that a background security check be performed for all persons prior to
visiting or working at a California institution. The Contractor and any Subcontractors
will be required to complete the CDCR forms that include providing personal information
described in SOW, Exhibit A, Gate Clearance Information and Approval Sheet. The
security check for technicians who require ongoing access will be performed annually.
The security check for technicians who require access for a specific project will be
performed as needed. Contractor’s employees who do not pass the required
background screening criteria cannot be assigned to any work area with access to
State data or to systems that will require access onto CDCR facilities.
Individuals who have been previously cleared may have to go through a renewed
background security check. For this reason, any Bidder, Contractor, or any
Subcontractor personnel seeking admission must provide, two (2) weeks in advance,
the following information when scheduling a visit or when any contract is executed
which will require on-site work:
a) Full name;
b) Prime Contractor’s Affiliation and Job Title;
c) Driver’s License Number, State where issued, and Expiration Date;
d) Social Security Number;
e) Date of Birth;
f)
Ex-Convict Status (State and Federal Level); and,
g) Any Outstanding Arrest Warrants.
The Prime Contractor must have any Subcontractors cleared prior to gaining access
and performing any work in a correctional facility.
The Prime Contractor and any Subcontractor personnel may be required to submit to
fingerprinting.
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EXHIBIT 6-A SPECIAL CORRECTIONAL ENVIRONMENT (CONTINUED)
2) Security Rules for Correctional Facilities
While specific procedures may vary from one site to another, the following security rules
apply to all individuals at any California State institution:
The Warden/Superintendent at each correctional facility has complete operational
authority and responsibility. For this reason, the Warden/Superintendent may find it
necessary for security reasons to supersede any of these rules. If any person(s)
engaged in work does not follow the rules as stated here or is, in the judgment of the
Contract Manager, insubordinate or disorderly, the Contractor shall immediately remove
such person(s) from the work site for the duration of the work on that site and may be
barred from any further work on this Contract.
All Contractor and any Subcontractor personnel will be required to read and return a
signed copy of SOW, Exhibit C, Primary Laws, Rules, And Regulations Regarding
Conduct And Association With State Prison Inmates to the CDCR Operations Manager.
The original copy will be retained by the CDCR Operations Manager. This form will be
completed by the Contractor and any Subcontractor annually.
Hostages will not be recognized for bargaining purposes.
Approved Visitors/Contractors shall wear appropriate clothing that includes a shirt, long
pants, and safe shoes on the work site. A hard hat is required at all times on a
construction site.
3) Prohibited Attire:
a) Visitors/Contractors shall not wear clothing that resembles state issued inmate/ward
clothing (blue chambray or blue denim). This restriction applies to any combination
of colors or materials.
b) Visitors shall not wear forest green color or camouflage patterned articles of clothing
(military-type clothing or military fatigues).
c) Visitors shall not wear transparent clothing.
d) Visitors shall not wear strapless, halter, spaghetti straps or bare midriff clothing.
e) Visitors shall not wear tank tops/sling shot shirts.
f)
Visitors shall not wear attire displaying obscene or offensive language or drawings.
g) Individuals are not permitted to bring laptop computers, cellular telephones, pagers,
two-way radios, or cameras on-site without the Warden’s/Superintendent’s prior
written approval.
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EXHIBIT 6-A SPECIAL CORRECTIONAL ENVIRONMENT (CONTINUED)
h) In emergency situations (i.e., inmate/ward disturbances), individuals may be asked
to temporarily leave a building, site or, in some cases, the institution. In addition,
depending on the emergency, individuals may be detained for their own safety.
Prompt cooperation is required.
The Contractor is responsible
Subcontractors, if any.
for
communicating
security
requirements
to
The Contractor and any Subcontractor personnel may be required to have all staff
assigned to work at a CDCR Facility submit to an annual Tuberculosis test . The costs
for testing and treatment of Tuberculosis shall be borne by the Contractor and/or
Subcontractor.
The Contractor and any Subcontractor personnel may be required to attend a brief
orientation or in-service training given by the CDCR Operations Manager or institution
before initially starting a project.
The CDCR staff will control access to the work site. Contractor and any Subcontractor
personnel assigned to the site will be required to enter and leave the work site through
the security station for a security check and identification. Loss of time checking in and
out shall be borne by the Contractor. An additional ID badge may be required by the
institution for walking unescorted on the institution’s grounds.
Vehicles used by the Contractor’s or any Subcontractor’s crews shall be visibly marked
with the name of the company if they are driven on the work site. Vehicles, equipment,
materials, and persons shall be subject to inspection and/or search by the CDCR staff
before entering or leaving the work site. A written inventory of contents within the
vehicle or with the technician will be required when entering and leaving a facility.
Ignition keys shall be removed whenever a driver is not sitting in his/her vehicle.
Unattended vehicles shall be locked. All equipment on the outside of the vehicle (i.e.,
ladders, handcarts, or other equipment) shall be locked to the vehicle and may be
required to be removed by CDCR staff if it has been determined a safety or security
concern.
Contractor and any Subcontractor personnel must not interact with inmates/wards.
They must not take to or from any inmate/ward any verbal or written message, literature
or reading matter, or any item, article, or substance. Giving anything resembling a gift,
tip, or reward (including cigarettes or chewing gum) to an inmate/ward is a
misdemeanor. It is also a misdemeanor to accept the same from an inmate/ward.
SECTION 6 Ͳ Page 313
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-A SPECIAL CORRECTIONAL ENVIRONMENT (CONTINUED)
No intoxicants, controlled substances, firearms, explosives, ammunition, knives, toy
weapons, or any other item that might threaten institutional security may be brought
onto institution property.
The quantity and type of tools, equipment, and materials taken into occupied areas will
be restricted and accounted for each time the Contractor or any Subcontractor
personnel and escorts depart from controlled areas. The Contractor must provide an
inventory listing of equipment (vehicles and tools) necessary for work prior to beginning
work on-site.
The use of powered tools shall be by special arrangement with the
Warden/Superintendent, or their designee(s) through the CDCR Operations Manager.
At no time shall explosive powered tools be allowed on-site. Equipment shall be
rendered temporarily inoperative when not in use, by locking or other means.
Custodial control shall be maintained over sharp cutting instruments, tools, ropes,
ladders, volatiles, quick evaporating liquids, and alcohol-based thinners. At the end of
the workday, tools shall be stored and locked in a secure place provided by the
Contractor and approved by the Warden/Superintendent or their designee(s).
Immediately on discovery of any loss of tools, materials, or equipment stored or in use
on the work site, the Contractor shall report to the CDCR Operations Manager, the
Warden/Superintendent or their designee(s).
Prior written approval by the CDCR Operations Manager, the Warden/Superintendent
or their designee(s) is required for delivery of materials or equipment to the work site
during other than normal working hours.
The Contractor shall not possess keys to the institution private branch exchange
(PABX) or telephone room.
4) Rules For Contractor-Initiated Site Visit(s)
Contractor visits to installation sites or to appropriate State personnel may be made
after Contract award for the purpose of Contractor familiarization with the environment
and applications. In most cases, an institution escort will be required for site visits,
which incurs a cost for the institution. Contractor initiated site visits could be denied by
the CDCR Operations Manager due to the lack of institution resources to provide an
escort. Examples of conditions appropriate for examination are provided below.
Visits by the Contractor will only be made by appointment coordinated by the CDCR
Operations Manager after Contract award. The appropriate contact information will be
made available at that time. At the time the appointment is requested, the Contractor
shall provide the admittance information required at least two (2) weeks in advance for
CDCR to run a background security check.
Visits by the Contractor may be permitted to the extent that they do not unduly interfere
with conducting State business.
SECTION 6 Ͳ Page 314
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-A SPECIAL CORRECTIONAL ENVIRONMENT (CONTINUED)
All plans for site visits are subject to change by CDCR based on the immediate
circumstances at the institution to be visited.
5) Rules For Inspection Of Maps, Drawings, And Floor Plans
CDCR will make available all maps, drawings, and floor plans for each site which are
pertinent to equipment installation. It must be understood, however, that such plans do
not always accurately reflect the actual condition or current configuration of the various
newly constructed or existing facilities. For this reason, the CDCR does not warrant the
accuracy of any maps, floor plans, or drawings. It is the Contractor’s responsibility to
physically inspect all aspects of the CDCR Facility that could impact their ability to
properly install the proposed system. The State will not be held responsible for
situations that arise as a result of the Contractor’s incomplete understanding of the
CDCR facilities.
All maps, drawings, floor plans, and other printed material provided by CDCR regarding
this Contract, subsequent Contract, and specific site installations are confidential and
are not to be taken from the possession of CDCR. The Contractor shall protect this
data from disclosure to unauthorized persons.
6) Potential Presence Of Lead Paint And/Or Asbestos
The State or public agency shall be responsible for the remediation of any asbestos
and/or lead-based paint that may be discovered. If the Contractor or any Subcontractor
finds any presence of asbestos and/or lead paint, they are to notify the CDCR
Operations Manager immediately.
SECTION 6 Ͳ Page 315
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
INTENTIONALLY BLANK
SECTION 6 Ͳ Page 316
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-B IWTS CUSTOMER REFERENCE FORM
BIDDER’S NAME:
This customer reference must have had IWTS services provided by the Bidder of a similar size
and scope to those of stated in the Invitation for Bid (IFB) for a minimum of 12 consecutive
months within the last three (3) years.
Contact Name:
Contact Title:
Company Name:
Phone Number:
Contact e-mail:
Dates of Service:
From
Estimated Annual
To
$
Revenue:
NOTE TO THE BIDDER: Do not complete any sections of this form below this point. Send to the
IWTS Customer Reference to complete the remainder of this form. The Customer Reference will
return the completed form directly to the Department of General Services (DGS) Procurement
Official identified in the paragraph below.
NOTE TO CUSTOMER REFERENCE: The Bidder named above is giving you this Customer
Reference form to verify the scope of services being provided. This information will be used to
evaluate the Bidder mentioned above. Please complete the questions on this form to the best of
your ability. Please submit the completed Customer Reference form by e-mail in a secured .pdf
file format to Debra Dykes at debra.dykes@dgs.ca.gov. Submission deadline:
March 6, 2012 @ 1:00 PM.
A representative from the State may contact you to verify the response on this form and to ask
additional questions. Thank you for your assistance.
1) What Type of Facility?
Federal
State
County
City
Other Explain
2) What is the total number of Facilities?
3) What is the number of Facilities with 40 or more phones? Enter number.
SECTION 6 Ͳ Page 317
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-B IWTS CUSTOMER REFERENCE FORM (CONTINUED)
Please describe the service provided by the Bidder.
Thank you for taking the time to complete the above information.
SECTION 6 Ͳ Page 318
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-C1 ADULT INSTITUTION IWTS LOCATIONS
ACRONYM
INSTITUTION
MAIN
TELEPHONE
NUMBER
ADDRESS
1
ASP
Avenal State Prison
(559) 386-0587
1 Kings Way
Avenal, CA 93204
2
CAL
Calipatria State Prison
(760) 348-7000
7018 Blair Road
Calipatria, CA 92233
3
CCC
California Correctional
Center
(530) 257-2181
711-045 Center Road
Susanville, CA 96130
4
CCI
California Correctional
Institution
(661) 822-4402
24900 Highway 202
Tehachapi, CA 93561
5
CCWF
Central California Women’s
Facility
(559) 665-5531
23370 Road 22
Chowchilla, CA 93610
6
CEN
Centinela State Prison
(760) 337-7900
2302 Brown Road
Imperial, CA 92251
7
CIM
California Institution for Men
(909) 597-1821
14901 South Central Avenue
Chino, CA 91710
8
CIW
California Institution for
Women
(909) 597-1771
16756 Chino-Corona Road
Corona, CA 92880
9
CMC
California Men’s Colony
(805) 547-7981
Highway 1
San Luis Obispo, CA 93409
10
CMF
California Medical Facility
(707) 448-6841
1600 California Drive
Vacaville, CA 95687
11
COR
California State Prison,
Corcoran
(559) 992-8800
4001 King Avenue
Corcoran, CA 93212
12
CRC
California Rehabilitation
Center
(951) 737-2683
5th Street & Western
Norco, CA 92860
13
CTF
Correctional Training Facility
(831) 678-3951
Highway 101 North
Soledad, CA 93960
14
CVSP
Chuckawalla Valley State
Prison
(760) 922-5300
19025 Wiley's Well Road
Blythe, CA 92225
15
DVI
Deuel Vocational Institution
(209) 835-4141
23500 Kasson Road
Tracy, CA 95376
SECTION 6 Ͳ Page 319
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-C1 ADULT INSTITUTION IWTS LOCATIONS (CONTINUED)
ACRONYM
INSTITUTION
MAIN
TELEPHONE
NUMBER
ADDRESS
16
FSP
Folsom State Prison
(916) 985-2561
300 Prison Road
Represa, CA 95671
17
HDSP
High Desert State Prison
(530) 251-5100
475-750 Rice Canyon Road
Susanville, CA 96127
18
ISP
Ironwood State Prison
(760) 921-3000
19005 Wiley's Well Road
Blythe, CA 92225
19
KVSP
Kern Valley State Prison
(661) 721-6300
3000 West Cecil Avenue
Delano, CA 93216
20
LAC
California State Prison,
Los Angeles County
(661) 729-2000
44750 60th Street, West
Lancaster, CA 93536
21
MCSP
Mule Creek State Prison
(209) 274-4911
4001 Highway 104
Ione, CA 95640
22
NKSP
North Kern State Prison
(661) 721-2345
2737 West Cecil Avenue
Delano, CA 93216
23
PBSP
Pelican Bay State Prison
(707) 465-1000
5905 Lake Earl Drive
Crescent City, CA 95531
24
PVSP
Pleasant Valley State Prison
(559) 935-4900
24863 West Jayne Avenue
Coalinga, CA 93210
25
RJD
Richard J. Donovan
Correctional Facility
(619) 661-6500
480 Alta Road
San Diego, CA 92179
26
SAC
California State Prison,
Sacramento
(916) 985-8610
100 Prison Road
Represa, CA 95671
27
SATF
California Substance Abuse
Treatment Facility and State
Prison at Corcoran
(559) 992-7100
900 Quebec Avenue
Corcoran, CA 93212
28
SCC
Sierra Conservation Center
(209) 984-5291
5100 O'Byrnes Ferry Road
Jamestown, CA 95327
29
SOL
California State Prison,
Solano
(707) 451-0182
2100 Peabody Road
Vacaville, CA 95696
30
SQP
California State Prison, San
Quentin
(415) 454-1460
1 Main Street
San Quentin, CA 94964
31
SVSP
Salinas Valley State Prison
(831) 678-5500
31625 Highway 101
Soledad, CA 93960
32
VSPW
Valley State Prison for
Women
(559) 665-6100
21633 Avenue 24
Chowchilla, CA 93610
33
WSP
Wasco State Prison
and Reception Center
(661) 758-8400
701 Scofield Avenue
Wasco, CA 93280
SECTION 6 Ͳ Page 320
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-C2 ADULT INSTITUTIONS’ IWTS ANTICIPATED EQUIPMENT
LIVE
MONITORING
TERMINALS
INMATE PHONES AND RELATED EQUIPMENT
IWTS
Institution
Acronym
Phones
Cut-off
Switches
ASP
105
0
2
CAL
88
0
3
CCC
42
0
1
Pedestals
Pedestals
with
Enclosure
TTYs
Terminals
99
2
0
4
6
0
0
0
0
1
20
21
19
0
0
1
9
Booths
Wall
Enclosures
0
4
CCI
49
0
18
0
0
0
5
9
5
CCWF
82
0
0
82
0
0
5
16
6
CEN
96
0
0
0
0
0
1
26
7
CIM
64
18
2
48
1
0
8
4
8
CIW
34
29
26
3
0
0
1
3
9
CMC
43
0
29
0
0
0
2
12
10
CMF
43
0
9
0
0
0
12
3
11
COR
95
0
0
0
0
0
5
20
12
CRC
107
2
0
0
0
0
3
8
13
CTF
95
0
0
95
0
0
4
6
14
CVSP
54
0
0
0
0
0
2
3
15
DVI
24
0
4
0
14
4
2
5
16
FSP
59
0
4
29
0
4
2
4
17
HDSP
103
0
0
0
0
0
5
28
18
ISP
94
0
1
0
0
0
2
25
19
KVSP
113
0
0
0
0
0
2
33
20
LAC
91
0
3
2
2
0
3
23
21
MCSP
80
0
0
0
0
0
5
17
22
NKSP
34
0
2
2
0
0
1
6
23
PBSP
95
0
0
2
2
0
2
17
SECTION 6 Ͳ Page 321
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-C2ADULT INSTITUTIONS’ IWTS ANTICIPATED EQUIPMENT (CONTINUED)
LIVE
MONITORING
TERMINALS
INMATE PHONES AND RELATED EQUIPMENT
Institution
Phones
Cut-off
Switches
Booths
Wall
Enclosures
Pedestals
Pedestals
with
Enclosure
TTYs
Computers
PVSP
94
0
0
0
0
0
3
25
25
RJD
70
0
0
0
0
0
6
16
26
SAC
75
0
0
0
0
0
1
4
27
SATF
181
0
0
0
0
0
10
26
28
SCC
49
0
24
0
0
0
3
5
29
SOL
105
0
0
0
0
0
2
14
30
SQP
86
0
12
5
0
0
4
13
31
SVSP
103
0
0
0
0
0
7
26
32
VSPW
65
0
0
0
0
0
5
16
33
WSP
34
0
2
0
0
0
1
7
TOTALS:
2550
49
157
386
21
8
120
455
24
SECTION 6 Ͳ Page 322
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-D1 CDF/CDCR ADULT CAMP IWTS LOCATIONS
Camp
Main Telephone
Number
1
2
3
4
5
6
7
8
9
10
11
12
13
ACTON
ALDER
ANTELOPE
BASELINE
BAUTISTA
BEN LOMOND
CHAMBERLAIN CREEK
CUESTA CAMP
DEADWOOD
DELTA
DEVILS GARDEN
EEL RIVER
FENNER CANYON
(661) 268-0113
(707) 482-4511
(530) 257-2181
(209) 984-4464
(951) 927-3600
(831) 423-1652
(707) 964-3518
(805) 547-7971
(530) 468-2633
(707) 425-4878
(530) 233-3553
(707) 923-2755
(661) 944-0173
14
FRANCISQUITO
(661) 296-4409
15
16
17
18
19
20
GABILAN
GROWLERSBURG
HIGH ROCK
INTERMOUNTAIN
ISHI
JULIUS KLEIN
(831) 678-1873
(530) 333-4244
(707) 946-2343
(530) 294-5361
(530) 597-2846
(626) 910-1213
21
KARL HOLTON
(818) 897-7071
22
23
24
25
26
27
KONOCTI
LA CIMA
MALIBU
MCCAIN VALLEY
MIRAMONTE
MOUNT BULLION
(707) 994-2437
(760) 765-3085
(310) 457-2253
(619) 766-4393
(559) 336-2313
(209) 742-5494
Address
8800 Soledad Canyon Road
1400 Alder Camp Road
711045 Center Road
16809 Peoria Flat Road
33015 Bautista Road
13575 Empire Grade Road
15800 Highway 20
Highway 1 North
17148 McAdams Creek Road
6246 Lambie Road
Crowder Flat Road
3850 Redwood Drive
25900 Big Rock Creek Road
35100 North San Francisquito
Canyon Rd
Highway 101N
5440 Longview Lane
23322 Avenue of the Giants
22 Foothill Road
30500 Plum Creek Road
22550 East Fork Road
12653 North Little Tujunga
Canyon Road
13044 Highway 29
15108 Sunrise Highway
1250 South Encinal Canyon Road
2550 McCain Valley Road
49039 Orchard Drive
5730 Mount Bullion Access Road
SECTION 6 Ͳ Page 323
City
Acton
Klamath
Susanville
Jamestown
Hemet
Santa Cruz
Fort Bragg
San Luis Obispo
Fort Jones
Suisun City
Alturas
Redway
Valyermo
Santa Clarita
Zip Code
93510
95548
96127
95327
92544
95060
95437
93409
96032
94585
96101
95560
93563
91390
Soledad
Georgetown
Weott
Bieber
Paynes Creek
Azusa
93960
95634
95571
96009
96075
91702
Sylmar
91342
Lower Lake
Julian
Malibu
Boulevard
Miramonte
Mariposa
95457
92036
90265
91905
93641
95338
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-D1 CDF/CDCR ADULT CAMP IWTS LOCATIONS (CONTINUED)
28
29
30
31
32
33
34
35
36
37
38
39
40
41
Camp
MOUNTAIN HOME
OAK GLEN
OWENS VALLEY
PARLIN FORK
PILOT ROCK
PRADO
PUERTA LA CRUZ
RAINBOW
SALT CREEK
SUGAR PINE
TRINITY RIVER
VALLECITO
VALLEY VIEW
WASHINGTON RIDGE
Main Telephone
Number
(559) 539-2334
(909) 797-0196
(760) 387-2686
(707) 964-3766
(909) 338-1950
(909) 597-3917
(760) 782-3547
(760) 728-2554
(530) 833-5479
(530) 472-3027
(530) 286-2885
(209) 736-4922
(530) 968-5107
(530) 265-4623
Address
45260 Bear Creek Road
41100 Pine Bench Road
2781 South Round Valley Road
23000 Highway 20
6 miles north of Crestline Miller Canyon
14467 Central Avenue
32363 Highway 79
8215 Rainbow Heights Road
10655 Round Valley Road
15905 Sugar Pine Camp Road
3325 Pettijohn Road
3225 Six Mile Road
3339 County Road 307
11425 Conservation Camp Road
SECTION 6 Ͳ Page 324
City
Springville
Yucaipa
Bishop
Fort Bragg
Crestline
Chino
Warner Springs
Fallbrook
Paskenta
Bella Vista
Lewiston
Angels Camp
Elk Creek
Nevada City
Zip Code
93265
92399
93514
95437
92325
91710
92086
92028
96074
96008
96052
95222
95939
95959
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-D2 CDF/CDCR ADULT CAMPS’ IWTS ANTICIPATED EQUIPMENT
INMATE PHONES AND RELATED
EQUIPMENT
LIVE MONITORING
EQUIPMENT
INVESTIGATIVE
WORKSTATION
Camp
Phones
Cut-off
Switches
Booths
Enclosure
on Wall
Terminals
Speaker
boxes
Workstations
Printer
1
Acton
1
1
0
0
0
1
1
1
2
Alder
2
2
2
0
0
2
1
1
3
Antelope
4
4
4
0
1
0
0
0
4
Baseline
2
0
2
0
0
2
1
1
5
Bautista
4
4
0
4
0
4
1
1
6
Ben Lomond
4
4
4
0
0
4
1
1
7
Chamberlain Creek
3
3
3
0
0
3
1
1
8
Cuesta
3
0
3
0
1
0
0
0
9
Deadwood
2
2
2
0
0
2
1
1
10
Delta
4
0
4
0
0
4
1
1
11
Devil’s Garden
2
2
2
0
0
2
1
1
12
Eel River
6
6
0
6
0
6
1
1
13
Fenner Canyon
4
4
4
0
0
4
1
1
14
Francisquito
1
0
1
0
0
1
1
1
15
Gabilan
4
4
4
0
0
4
1
1
16
Growlersberg
3
0
3
0
0
3
1
1
17
High Rock
4
4
0
4
0
4
1
1
18
Intermountain
3
0
3
0
0
3
1
1
19
Ishi
3
0
0
0
0
3
1
1
20
Julius Klein
3
3
3
0
0
3
1
1
21
Karl Holton
2
2
2
0
0
1
1
1
22
Konocti
4
4
4
0
0
4
1
1
SECTION 6 Ͳ Page 325
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-D2 CDF/CDCR ADULT CAMPS’ IWTS ANTICIPATED EQUIPMENT (CONTINUED)
INMATE PHONES AND RELATED
EQUIPMENT
LIVE MONITORING
EQUIPMENT
INVESTIGATIVE
WORKSTATION
CAMP
PHONES
Cut-off
Switches
Booths
Enclosure
on Wall
Terminals
Speaker
boxes
Workstations
Printer
23
La Cima
3
0
3
0
0
3
1
1
24
Malibu
1
1
1
0
0
1
1
1
25
McCain Valley
4
2
4
0
0
4
1
1
26
Miramonte
1
1
1
0
0
1
1
1
27
Mount Bullion
2
2
0
2
0
2
1
1
28
Mountain Home
2
2
0
2
0
2
1
1
29
Oak Glen
4
4
0
0
0
4
1
1
30
Owens Valley
2
2
0
2
0
2
1
1
31
Parlin Fork
4
4
4
0
0
4
1
1
32
2
0
2
1
1
Pilot Rock
2
2
0
33
Prado
1
1
0
1
0
1
1
1
34
Puerta La Cruz
2
2
2
0
0
2
1
1
35
Rainbow
1
1
1
0
0
1
1
1
36
Salt Creek
2
2
0
2
0
2
1
1
37
Sugar Pine
4
0
0
4
0
4
1
1
38
Trinity River
4
0
4
0
0
4
1
1
39
Vallecito
1
1
0
1
0
1
1
1
40
Valley View
2
2
2
0
0
2
1
1
41
Washington Ridge
4
4
4
0
0
4
1
1
TOTALS:
114
82
76
30
2
106
39
39
SECTION 6 Ͳ Page 326
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-E1 ADDITIONAL ADULT FACILITY IWTS LOCATIONS
COMMUNITY CORRECTIONAL FACILITIES (CCF)
IWTS
ACRONYMS
1
FACILITY
MAIN
TELEPHONE
NUMBER
ADDRESS
GSMCCF
Golden State Modified
(661) 792-3492
611 Frontage Road
CITY
ZIP CODE
McFarland
93250
CVMCCF –Deleted due to deactivation scheduled for 11/30/2011
DVMCCF - Deleted due to deactivation scheduled for 11/30/2011
GSMCCF - Note: deactivation tentatively scheduled for 5/30/2012
LCCCF - Deleted due to deactivation scheduled for 9/30/2011
FEMALE OFFENDER PROGRAMS (FOP)
IWTS
ACRONYMS
FACILITY
MAIN
TELEPHONE
NUMBER
ADDRESS
CITY
ZIP CODE
1
FRCCC
Female Rehabilitative
Community
Correctional Center
(661) 395-6320
1932 Jessie Street
Bakersfield
93305
2
FFFP
Fresno
Family Foundation
Program
(559) 268-4800
2855 West
Whitesbridge
Road
Fresno
93706
3
SFSFFP
Santa Fe Springs
Family Foundation
Program
(562) 946-7675
11121 Bloomfield
Avenue
Santa Fe
Springs
90670
4
SDFFP
San Diego Family
Foundation Program
(858) 874-6599
3050 Armstrong
Street
San Diego
92111
SECTION 6 Ͳ Page 327
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-E2 ADDITIONAL ADULT FACILITIES’ IWTS ANTICIPATED EQUIPMENT
COMMUNITY CORRECTIONAL FACILITIES (CCFs)
INVESTIGATIVE
WORKSTATIONS
INMATE PHONES AND RELATED EQUIPMENT
PHONES
CUT-OFF
SWITCHES
WALL
ENCLOSURES
PEDESTALS
WITH
ENCLOSURE
TTYS
WORKSTATIONS
GSMCCF
24
24
0
0
0
2
TOTALS:
24
24
0
0
0
2
IWTS
ACRONYMS
1
CVMCCF - Deleted due to deactivation scheduled for 11/30/2011
DVMCCF - Deleted due to deactivation scheduled for 11/30/2011
GSMCCF - Note: deactivation tentatively scheduled for 5/30/2012
LCCCF - Deleted due to deactivation scheduled for 9/30/2011
FEMALE OFFENDER PROGRAMS (FOPs)
1
FRCCC
3
3
0
0
0
2
2
FFFP
3
3
3
0
0
1
3
SFS FFP
3
3
0
0
0
1
4
SD FFP
3
3
0
0
0
1
TOTALS:
12
12
3
0
0
5
SECTION 6 Ͳ Page 328
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-F1 NEW ADULT FACILITY IWTS LOCATIONS ANTICIPATED
FUTURE LOCATIONS
IWTS
ACRONYMS
FACILITY
MAIN
TELEPHONE
NUMBER
ADDRESS
CITY
ZIP CODE
1
HGS
Heman G. Stark
TBD
151 South Euclid
Avenue
Chino
91710
2
ECF
Estrella
Correctional
Facility
TBD
4545 Airport Road
Paso
Robles
93446
3
CHCF
California Health
Care Facility
TBD
7707 S. Austin Road
Stockton
95215
4
NCRF
Northern
California
Re-Entry Facility
TBD
7150 Arch Road
Stockton
95213
SECTION 6 Ͳ Page 329
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-F2 NEW ADULT FACILITIES’ IWTS ANTICIPATED EQUIPMENT
FUTURE LOCATIONS
INMATE PHONES AND RELATED EQUIPMENT
PHONES
CUT-OFF
SWITCHES
WALL
ENCLOSURES
PEDESTALS
WITH
ENCLOSURE
TTYS
WORKSTATIONS
HGS
TBD
TBD
TBD
TBD
TBD
TBD
ECF
TBD
TBD
TBD
TBD
TBD
TBD
3
CHCF
TBD
TBD
TBD
TBD
TBD
TBD
4
NCRF
TBD
TBD
TBD
TBD
TBD
TBD
TOTALS
TBD
TBD
TBD
TBD
TBD
TBD
IWTS
ACRONYMS
1
2
SECTION 6 Ͳ Page 330
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-G1 YOUTH FACILITY IWTS LOCATIONS
IWTS Youth
Facility
Acronyms
Youth Facilities
N.A. Chaderjian
Youth
Correctional
Facility
Main
Telephone
Number
Address
City
Zip
Code
(209) 944-6400
7650 South Newcastle
Road
Stockton
95213
1
NACYCF
2
OHCYCF
O.H. Close Youth
Correctional
Facility
(209) 944-6301
7650 South Newcastle
Road
Stockton
95213
PGYCC
Pine Grove
Youth
Conservation
Camp
(209) 296-7581
13630 AquaductVolcano Road
Pine Grove
95665
(805) 485-7951
3100 Wright Road
Camarillo
93010
3
l
5
VYCF
Ventura
Youth
Correctional
Facility
SECTION 6 Ͳ Page 331
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-G2 YOUTH FACILITIES’ IWTS ANTICIPATED EQUIPMENT
INVESTIGATIVE
WORKSTATIONS
WARD TELEPHONES AND RELATED EQUIPMENT
IWTS
Acronyms
1
Pedestals
Pedestals
with
Enclosure
TTYs
0
24
0
1
0
0
0
0
1
2
1
1
0
0
1
26
26
2
0
0
0
1
90
90
4
1
41
1
5
Phones
Cut-off
Switches
Booths
Wall
Enclosures
NACYCF
24
24
0
2
OHCYCF
20
20
3
PGYCC
2
5
VYCF
TOTALS:
SECTION 6 Ͳ Page 332
Workstations
Printer
2
1
2
1
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-H CDCR FIELD OFFICE IWTS LOCATIONS AND ANTICIPATED EQUIPMENT
(DELETED)
SECTION 6 Ͳ Page 333
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-I NEW CDCR FIELD OFFICE IWTS LOCATIONS AND ANTICIPATED EQUIPMENT
(DELETED)
SECTION 6 Ͳ Page 334
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-J IWTS CALL CONTROL SYSTEM CATEGORIES
CDCR
FACILITIES
Call Control
equipment
ADULT
INSTITUTIONS
Adult Institutions
and Antelope
and Cuesta Fire
Camps
Off-Site at
Prime
Contractor’s
Primary
Database
Storage Facility
Recordings &
CDR Storage
Off-site at the
Prime
Contractor’s
Primary
Database
Storage Facility
Archived
Recordings
Prime
Contractor’s
California
Database
Storage Facility
Live
Monitoring
Live Monitor
Terminals or
Hosted WebBased IWTS
Application
ADULT AND
YOUTH
CAMPS
Adult &
Youth Fire
Camps
Off-Site at
Prime
Contractor’s
Primary
Database
Storage
Facility
A copy onsite for 60
calendar
days. Off-site
at the Prime
Contractor’s
Primary
Database
Storage
Facility.
Prime
Contractor’s
California
Database
Storage
Facility
Investigative
Workstations
, Hosted
Web-Based
IWTS
Application
and/or
Speaker
boxes
COMMUNITY
CORRECTIONAL
FACILITIES AND
FEMALE
OFFENDER
PROGRAMS
CCF and FOP
Locations
Off-Site at Prime
Contractor’s
Primary Database
Storage Facility
Off-site at the
Prime
Contractor’s
Primary Database
Storage Facility
Prime
Contractor’s
California
Database Storage
Facility
CCF/FOP staff will
use Live Monitor
Terminals
CDCR staff will
use a State
computer to
access the Hosted
Web-Based IWTS
Application and/or
Speaker boxes
SECTION 6 Ͳ Page 335
YOUTH
FACILITIES
FIELD
OFFICES
Youth Facilities
Off-Site at Prime
Contractor’s
Primary
Database
Storage Facility
N/A
Off-site at the
Prime
Contractor’s
Primary
Database
Storage Facility.
N/A
Prime
Contractor’s
California
Database
Storage Facility
N/A
Hosted WebBased IWTS
Application
and/or Speaker
boxes
Hosted
WebBased
IWTS
Application
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
ADULT
INSTITUTIONS
Activation
and
Deactivation
of phones
IWTS
Investigative
System
Functionality
and Tools
and Reports
ADULT AND
YOUTH
CAMPS
Cut-off switches.
Live Monitoring
Terminals, and/or
Hosted WebBased IWTS
Application
Cut-off
switches
and/or the
IWTS
Investigative
Workstation,
Authorized users
will use a State
computer to
access the
Hosted WebBased IWTS
Application.
IWTS
Investigative
Workstations
COMMUNITY
CORRECTIONAL
FACILITIES AND
FEMALE
OFFENDER
PROGRAMS
Cut-off switches
and/or the Live
Monitoring
Terminals, and/or
Hosted WebBased IWTS
Application
CDCR staff will
use a State
computer to
access the Hosted
Web-Based IWTS
Application.
CCF/FOP staff will
use an IWTS
Investigative
Workstation
SECTION 6 Ͳ Page 336
YOUTH
FACILITIES
FIELD
OFFICES
Cut-off switches
and/or Hosted
Web-Based
IWTS
Application
Hosted
WebBased
IWTS
Application
Authorized
users will use a
State computer
to access the
Hosted WebBased IWTS
Application.
Authorized
users will
use a
State
computer
to access
the Hosted
WebBased
IWTS
Application
.
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-K1 CDCR 2008 IWTS CALL VOLUME BY CALL TYPE
Total
Calls
Local
Minutes
Jan-2008
Adult
Youth
Total
:
682,014
29,626
711,640
Feb-2008
Adult
688,847
Youth
Total
:
28,793
336,116
717,640
8,533,761
28,686
Adult
629,149
7,496,460
24,654
Youth
Total
:
25,600
297,929
2,235
654,749
7,794,389
Mar-2008
Apr-2008
8,075,681
345,975
Calls
IntraLATA
Minutes
InterLATA
Interstate
Calls
Minutes
Calls
Minutes
Calls
Minutes
International
Calls
Minutes
24,921
2,465
288,222
28,185
165,670
9,947
1,972,563
114,375
462,292
16,992
5,479,725
200,895
28,471
222
327,243
2,520
660
-
7,928
-
8,421,656
27,386
316,407
175,617
2,086,938
479,284
5,680,620
28,693
329,763
660
7,928
8,197,645
26,103
305,302
171,307
2,051,549
461,840
5,496,475
28,897
335,890
700
8,429
2,583
29,720
9,166
105,172
16,832
198,675
212
2,549
-
-
335,022
180,473
2,156,721
478,672
5,695,150
29,109
338,439
700
8,429
287,062
156,621
1,884,546
420,734
5,010,227
26,488
306,629
652
7,996
24,937
7,961
90,159
15,185
180,307
219
2,526
-
-
26,889
311,999
164,582
1,974,705
435,919
5,190,534
26,707
309,155
652
7,996
Jun-2008
627,110
7,455,236
23,630
273,229
148,272
1,770,386
429,742
5,115,507
24,890
288,965
576
7,149
27,730
321,138
2,554
28,114
8,582
96,609
16,432
194,589
162
1,826
-
-
654,840
7,776,374
26,184
301,343
156,854
1,866,995
446,174
5,310,096
25,052
290,791
576
7,149
Adult
671,480
8,036,077
25,068
290,796
168,804
2,034,288
447,758
5,361,469
28,994
339,072
856
10,452
Youth
Total
:
May2008
Adult
Youth
Total
:
26,582
304,404
2,153
22,580
8,322
92,593
15,884
186,696
223
2,535
-
-
698,062
8,340,481
27,221
313,376
177,126
2,126,881
463,642
5,548,165
29,217
341,607
856
10,452
Adult
680,596
8,191,791
27,090
318,403
165,497
2,000,052
459,184
5,534,873
28,143
330,269
682
8,194
Youth
24,501
285,625
2,230
23,236
7,513
85,946
14,582
174,387
176
2,056
-
-
Sub:
705,097
8,477,416
29,320
341,639
173,010
2,085,998
473,766
5,709,260
28,319
332,325
682
8,194
SECTION 6 Ͳ Page 337
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-K1 CDCR 2008 IWTS CALL VOLUME BY CALL TYPE (CONTINUED)
Total
Calls
Jul2008
Local
Minutes
Calls
IntraLATA
Minutes
Calls
Minutes
InterLATA
Interstate
Calls
Minutes
Calls
Minutes
International
Minute
Calls
s
Sep2008
Oct2008
Nov2008
Dec2008
2008 Total
Volume:
675,797
22,456
698,235
8,136,580
259,614
8,396,194
29,017
2,079
31,096
342,365
22,374
364,739
166,780
7,733
174,513
2,017,809
88,661
2,106,470
450,823
12,431
463,254
5,431,922
146,183
5,578,105
28,448
213
28,661
335,449
2,396
337,845
729
729
9,035
-,035
Adult
Youth
Total:
671,296
25,013
696,309
8,099,746
290,266
8,390,012
28,747
2,096
30,843
336,399
22,247
358,646
168,977
8,186
177,163
2,048,323
95,011
2,143,334
443,974
14,563
458,537
5,364,538
170,953
5,535,491
28,851
168
29,019
341,180
2,055
343,235
747
747
9,306
9,306
Adult
Youth
Total:
667,552
23,554
691,106
8,077,186
272,380
8,349,566
28,483
2,023
30,506
334,276
22,020
356,296
165,514
7,290
172,804
2,015,734
83,563
2,099,297
444,270
14,085
458,355
5,380,899
165,041
5,545,940
28,460
156
28,616
335,927
1,756
337,683
825
825
10,350
10,350
Adult
Youth
Total:
662,993
22,659
685,652
8,035,490
263,212
8,298,702
28,085
1,882
29,967
329,749
20,258
350,007
158,371
7,328
165,699
1,926,390
84,424
2,010,814
447,833
13,293
461,126
5,439,592
156,685
5,596,277
27,891
156
28,047
329,977
1,845
331,822
813
813
9,782
9,782
Adult
677,359
8,216,685
28,227
332,843
151,697
1,841,517
468,925
5,704,762
27,760
328,836
750
8,727
Youth
Total:
Aug2008
Adult
Youth
Total:
21,753
699,112
250,979
8,467,664
1,796
30,023
19,216
352,059
6,926
158,623
79,425
1,920,942
12,866
481,791
150,470
5,855,232
165
27,925
1,868
330,704
750
8,727
Adult
Youth
Total:
726,578
21,666
748,244
8,815,905
249,721
9,065,626
30,245
1,712
31,957
357,700
17,863
375,563
170,091
6,765
176,856
2,062,748
76,616
2,139,364
493,273
13,001
506,274
6,003,226
152,940
6,156,166
32,243
188
32,431
383,677
2,302
385,979
726
726
8,554
8,554
8,360,704
100,311,841
350,078
4,077,096
2,053,320
24,718,459
5,606,794
67,401,036
341,796
4,009,348
8,716
105,902
SECTION 6 Ͳ Page 338
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-K2 CDCR 2009 IWTS CALL VOLUME BY CALL TYPE
Total
Calls
Jan2009
Local
Minutes
Calls
Minutes
IntraLATA
InterLATA
Interstate
Calls
Minutes
Calls
Minutes
Calls
Minutes
Jun2009
337,341
17,775
355,116
164,580
7,649
172,229
2,012,577
86,718
2,099,295
462,407
12,264
474,671
5,662,563
145,515
5,808,078
29,448
163
29,611
351,497
1,893
353,390
Adult
Youth
669,927
19,133
8,165,682
220,345
29,274
1,402
347,048
14,628
161,437
6,371
1,969,221
71,713
450,180
11,223
5,502,216
132,415
28,274
137
689,060
8,386,027
30,676
361,676
167,808
2,040,934
461,403
5,634,631
Adult
Youth
632,009
16,623
7,692,009
192,521
28,482
1,103
336,774
11,193
155,642
5,171
1,894,432
58,240
421,065
10,198
648,632
7,884,530
29,585
347,967
160,813
1,952,672
Adult
Youth
674,557
20,733
8,232,646
241,669
28,866
1,535
341,252
16,569
166,968
6,027
695,290
8,474,315
30,401
357,821
Adult
Youth
672,250
19,310
8,235,533
226,686
29,325
1,143
Total:
May2009
28,628
1,684
30,312
Total:
Apr2009
8,374,905
251,901
8,626,806
Total:
Mar2009
685,967
21,760
707,727
Total:
Feb2009
Adult
Youth
Total:
691,560
8,462,219
Adult
Youth
658,166
20,798
Sub:
678,964
International
Call
s
Minutes
904
10,927
904
10,927
337,626
1,589
762
9,571
28,411
339,215
762
9,571
5,138,085
121,281
26,196
151
315,048
1,807
624
7,670
431,263
5,259,366
26,347
316,855
624
7,670
2,046,290
68,377
449,944
13,033
5,499,643
155,232
28,078
138
337,413
1,491
701
8,048
172,995
2,114,667
462,977
5,654,875
28,216
338,904
701
8,048
349,998
12,660
165,127
5,132
2,030,370
58,578
448,966
12,886
5,509,320
153,734
28,134
149
337,870
1,714
698
7,975
30,468
362,658
170,259
2,088,948
461,852
5,663,054
28,283
339,584
698
7,975
8,047,957
246,260
29,450
1,310
350,161
14,300
160,533
5,646
1,969,347
64,873
440,156
13,724
5,393,250
165,644
27,250
118
325,798
1,443
777
9,401
8,294,217
30,760
364,461
166,179
2,034,220
453,880
5,558,894
27,368
327,241
777
9,401
SECTION 6 Ͳ Page 339
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-K2 CDCR 2009 IWTS CALL VOLUME BY CALL TYPE (CONTINUED)
Total
Local
Calls
Calls
337,790
16,350
354,140
160,237
7,018
167,255
1,968,101
82,163
2,050,264
423,527
14,484
438,011
5,184,283
173,362
5,357,645
26,208
124
26,332
312,067
1,569
313,636
26,709
1,624
28,333
317,374
18,601
335,975
157,656
6,271
163,927
1,950,887
73,274
2,024,161
412,231
13,472
425,703
5,057,526
159,758
5,217,284
25,714
112
25,826
308,004
1,427
309,431
7,787,449
247,103
8,034,552
25,308
1,519
26,827
301,092
17,161
318,253
153,730
6,879
160,609
1,907,228
80,192
1,987,420
427,176
12,709
439,885
5,250,455
148,571
5,399,026
26,564
109
26,673
319,687
1,179
320,866
609,613
20,402
630,015
7,519,966
236,857
7,756,823
24,414
1,631
26,045
291,340
18,327
309,667
149,975
6,226
156,201
1,858,665
71,412
1,930,077
408,809
12,297
421,106
5,050,211
144,356
5,194,567
25,686
248
25,934
310,696
2,762
313,458
Adult
628,727
7,744,427
26,253
314,000
155,859
1,932,244
419,548
5,171,916
26,378
Youth
Total:
19,651
648,378
229,056
7,973,483
1,768
28,021
20,140
334,140
5,561
161,420
62,513
1,994,757
12,050
431,598
143,432
5,315,348
Adult
Youth
Total:
2009 Total
Volume:
653,214
20,002
673,216
8,035,862
233,494
8,269,356
26,404
1,821
28,225
318,332
20,003
338,335
157,644
6,315
163,959
1,947,043
71,782
2,018,825
439,888
11,606
451,494
8,024,415
98,142,958
349,563
4,140,209
1,983,654
24,336,240
5,353,843
Sep2009
Oct2009
Nov2009
Dec2009
Adult
Youth
Total:
639,167
23,120
662,287
7,811,343
273,444
8,084,787
28,416
1,494
29,910
Adult
Youth
Total:
623,079
21,479
644,558
7,642,783
253,060
7,895,843
Adult
Youth
Total:
633,512
21,216
654,728
Adult
Youth
Total:
Minutes
SECTION 6 Ͳ Page 340
Minutes
Interstate
Minutes
Aug2009
Calls
InterLATA
Calls
Jul2009
Minutes
IntraLATA
Calls
Minutes
International
Calls
Minutes
779
9,102
779
9,102
769
8,992
769
8,992
734
8,987
734
8,987
729
9,054
729
9,054
317,954
689
8313
272
26,650
2,971
320,925
689
8,313
5,419,060
138,894
5,557,954
28,645
259
28,904
343,927
2,807
346,734
633
1
634
7,500
8
7,508
65,620,722
328,555
3,940,239
8,800
105,548
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-K3 CDCR 2010 IWTS CALL VOLUME BY CALL TYPE
Total
Total
Jan2010
Calls
Local
Minutes
Calls
IntraLATA
Minutes
Calls
Minutes
InterLATA
Calls
Interstate
International
Minutes
Calls
Minutes
Adult
672,633
8,296,976
28,308
341,806
162,344
2,009,788
453,360
5,601,767
27,989
336,091
Youth
18,630
213,325
1,278
13,611
5,920
65,002
11,223
132,559
209
691,263
8,510,301
29,586
355,417
168,264
2,074,790
464,583
5,734,326
28,198
Adult
665,041
8,178,300
27,862
333,621
164,757
2,032,887
445,434
5,488,813
Youth
17,875
202,881
1,085
11,340
5,052
54,399
11,479
Total:
682,916
8,381,181
28,947
344,961
169,809
2,087,286
Adult
620,218
7,644,228
25,718
310,473
154,397
Youth
15,085
172,542
807
8,461
Total:
635,303
7,816,770
26,525
Adult
686,102
8,446,906
Youth
17,786
Total:
Minutes
2,153
Total:
Calls
Jun2010
Jul2010
7,524
26,365
315,483
623
7,496
134,692
259
2,450
456,913
5,623,505
26,624
317,933
623
7,496
1,902,310
414,187
5,116,740
25,423
308,747
493
5,958
3,643
39,073
10,369
122,082
266
2,926
318,934
158,040
1,941,383
424,556
5,238,822
25,689
311,673
493
5,958
25,910
309,275
176,285
2,175,345
455,041
5,611,644
28,261
343,341
605
7,301
207,170
845
9,258
4,321
46,563
12,445
149,470
175
1,879
703,888
8,654,076
26,755
318,533
180,606
2,221,908
467,486
5,761,114
28,436
345,220
605
7,301
Adult
642,232
7,900,932
25,343
301,276
164,502
2,036,223
425,474
5,239,482
26,406
317,912
507
6,039
16,702
192,600
848
9,272
3,855
41,450
11,812
139,741
187
2,137
658,934
8,093,532
26,191
310,548
168,357
2,077,673
437,286
5,379,223
26,593
320,049
507
6,039
Adult
648,541
7,967,671
23,922
282,837
169,857
2,099,259
428,124
5,262,293
26,136
317,036
502
6,246
17,545
201,861
871
9,708
3,995
43,606
12,479
146,222
200
2,325
Total:
May2010
632
Youth
Apr2010
338,244
Total:
Mar2010
7,524
Youth
Feb2010
632
666,086
8,169,532
24,793
292,545
173,852
2,142,865
440,603
5,408,515
26,336
319,361
502
6,246
Adult
636,056
7,854,408
23,611
283,715
162,503
2,019,170
423,446
5,227,663
26,014
317,783
482
6,077
Youth
18,003
210,942
715
7,398
4,378
48,465
12,657
152,176
253
2,903
Total:
654,059
8,065,350
24,326
291,113
166,881
2,067,635
436,103
5,379,839
26,267
320,686
482
6,077
SECTION 6 Ͳ Page 341
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-K3 CDCR 2010 IWTS CALL VOLUME BY CALL TYPE (CONTINUED)
Total
Local
IntraLATA
InterLATA
Interstate
International
Total
Minutes
Calls
Minutes
Calls
Minutes
Calls
Minutes
Calls
Minutes
Calls
Adult
655,092
8,064,897
24,554
292,897
167,661
2,072,211
435,712
5,368,890
26,646
324,113
519
6,786
17,603
206,100
650
6,554
4,325
49,132
12,440
148,181
188
2,233
Total:
Sep2010
Calls
Youth
Aug2010
Minutes
672,695
8,270,997
25,204
299,451
171,986
2,121,343
448,152
5,517,071
26,834
326,346
519
6,786
637
8,066
23,759
282,959
176,797
2,185,444
435,381
5,369,457
27,724
339,014
17,349
202,707
670
6,892
3,761
42,798
12,745
150,843
173
2,174
681,647
8,387,647
24,429
289,851
180,558
2,228,242
448,126
5,520,300
27,897
341,188
637
8,066
Adult
647,655
7,981,586
23,087
273,434
172,452
2,131,937
424,859
5,241,978
26,626
326,439
631
7,798
Youth
15,644
182,124
649
6,600
3,371
38,420
11,517
135,742
107
1,362
Total:
663,299
8,163,710
23,736
280,034
175,823
2,170,357
436,376
5,377,720
26,733
327,801
631
7,798
Adult
691,334
8,519,584
24,307
290,385
181,509
2,240,380
456,087
5,629,728
28,708
349,985
723
9,106
Youth
17,405
204,080
459
4,782
3,422
39,078
13,344
158,125
180
2,095
Total:
708,739
8,723,664
24,766
295,167
184,931
2,279,458
469,431
5,787,853
28,888
352,080
723
9,106
Adult
670,389
8,212,836
23,547
280,086
179,521
2,198,994
438,546
5,383,664
28,118
341,783
657
8,309
Youth
18,405
216,751
429
4,075
3,694
42,387
14,164
168,962
118
1,327
Total:
Dec2010
8,184,940
Total:
Nov2010
664,298
Youth
Oct2010
Adult
688,794
8,429,587
23,976
284,161
183,215
2,241,381
452,710
5,552,626
28,236
343,110
657
8,309
99,666,347
309,234
3,680,715
2,082,322
25,654,321
5,382,325
66,280,914
326,731
3,963,691
7,011
86,706
Annual sum
8,107,623
SECTION 6 Ͳ Page 342
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-L1 CDCR 2009 IWTS CALL VOLUME BY FACILITY
Facility
ADULT PRISONS
Avenal State Prison
Calipatria State Prison
California Correctional
Center
California Correctional
Institution
Central California
Women’s Facility
Centinela State Prison
California Institution for
Men
California Institution for
Women
California Men's Colony
California Medical Facility
California State Prison,
Corcoran
California Rehabilitation
Center
Correctional Training
Facility
Chuckawalla Valley State
Prison
Calls
Local
Minutes
IntraLATA
Calls
Minutes
InterLATA
Calls
Minutes
Interstate
Calls
Minutes
International
Calls
Minutes
4296
2653
52825
32496
63853
16966
813151
209666
335823
135292
4230548
1677848
14362
7944
174189
98746
1296
15000
10777
125391
110865
1265416
5460
62422
945
11896
5901
67240
164084
2017461
7003
83909
162
1240
2797
13263
35172
8221
30422
90731
366785
190768
218657
2157555
2694997
12224
8986
137582
110258
471
236
23033
252315
123497
1430471
25206
284746
8423
93448
12092
4464
2687
133638
52626
31565
69644
4915
31231
760438
56873
368833
50777
219107
80964
574249
2522355
984237
8305
14191
7472
94852
164216
86555
4
2
2445
26612
22609
277518
207761
2551858
9110
105059
30414
375737
252913
3186804
147145
1802647
12557
3280
42805
7485
89024
258683
3190958
4758
63901
277522
3584655
114094
1486764
SECTION 6 Ͳ Page 343
397
39
3575
472
Calls
Canada
Minutes
174
30
2156
308
53
641
1589
46
412
3949
2919
30
65
342
768
89
960
58
29
114
253
2
1420
3091
8
88
1172
260
2853
144633
17
216
43
514
12827
156004
36
260
49
431
15176
190351
241
3158
187
2551
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-L1 CDCR 2009 IWTS CALL VOLUME BY FACILITY (CONTINUED)
Facility
Deuel Vocational
Institution
Folsom State Prison
Folsom Transitional
Treatment Center
High Desert State Prison
Ironwood State Prison
Kern Valley State Prison
California State Prison,
Los Angeles County
Mule Creek State Prison
North Kern State Prison
Pelican Bay State Prison
Pleasant Valley State
Prison
Richard J. Donovan
Correctional Facility
California State Prison,
Sacramento
California Substance
Abuse Treatment Facility
and State Prison
Corcoran
Calls
Local
Minutes
IntraLATA
Calls
Minutes
InterLATA
Calls
Minutes
2882
18129
34126
221379
20439
7609
241417
93830
38626
108378
464217
1319982
2268
5678
24828
68438
2
30
1
33
8
443
9866
2496
1615
1637
119223
29362
20612
19266
3362
16103
222670
9613
37475
187347
2734672
115095
25525
111298
49892
191730
314611
1352667
614049
2371607
931
6840
10319
9507
10984
82184
125372
115232
14
130
301
208
1758
3961
9
57
170
78
69
784
2250
821
8414
15722
873
1131
105542
200675
11548
14924
76330
31468
1364
37568
896864
391241
16699
492055
21869
233857
74169
64984
257776
2932705
925139
867911
3794
16157
2736
4578
44949
200141
32689
57966
224
2867
131
1868
14
171
12
25
148
1430
118
375
3827
45669
35275
419084
186562
2221942
10666
126531
17
219
185
1968
55793
646190
27324
323874
106300
1274766
8303
96862
131
1709
107
1200
29439
371319
10472
132049
121134
1525575
7550
94330
357
5052
102
1030
3443
45550
52104
650066
439847
5576341
18436
226751
60
830
271
3319
SECTION 6 Ͳ Page 344
Interstate
Calls
Minutes
International
Calls
Minutes
Calls
Canada
Minutes
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-L1 CDCR 2009 IWTS CALL VOLUME BY FACILITY (CONTINUED)
Facility
Sierra Conservation
Center
California State Prison,
Solano
California State Prison,
San Quentin
Salinas Valley State
Prison
Valley State Prison for
Women
Wasco State Prison and
Reception Center
CONSERVATION
CAMPS
Acton
Alder
Baseline
Bautista
Ben Lomond
Chamberlain Creek
Deadwood
Delta
Devils Garden
Eel River
Fenner Canyon
Francisquito
Gabilan
Growlersburg
High Rock
Calls
Local
Minutes
IntraLATA
Calls
Minutes
InterLATA
Calls
Minutes
Interstate
Calls
Minutes
International
Calls
Minutes
2134
25537
22353
269866
143795
1689944
6768
79117
13614
174431
101089
1258777
160514
2003076
13303
162245
166
49480
542599
103438
1241966
79960
961835
11429
140903
1949
22647
5250
65455
132222
1645239
7804
1509
16024
15022
166949
172069
1902855
892
10427
11178
131318
39892
31
66
456
314
779
4880
3628
1301
1556
7166
1974
1503
469
2018
672
6861
10284
3303
1463
1437
1673
43486
16730
19586
86277
25800
18813
6481
24979
8939
95052
123782
41794
19147
18786
22055
803
5325
6501
2850
6933
5088
3611
10506
6011
9752
2511
703
7199
5913
9802
22
88
60
290
286
1047
783
4062
Calls
Canada
Minutes
36
272
2011
98
1252
1830
23798
219
2881
97543
165
2129
9
117
12175
135928
198
2357
168
1581
484295
3705
44468
6
88
107
1261
10314
69802
85213
32890
93051
66615
47536
139761
76452
125454
29843
8772
91895
76297
130797
104
356
455
578
193
341
294
236
209
329
694
67
178
441
390
1257
4537
5541
7618
2664
4038
4177
3105
2726
4166
8925
814
1932
5935
5191
82
1011
6
86
4
59
SECTION 6 Ͳ Page 345
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-L1 CDCR 2009 IWTS CALL VOLUME BY FACILITY (CONTINUED)
Facility
Intermountain
Ishi
Julius Klein
Konocti
La Cima
Malibu
McCain Valley
Miramonte
Mount Bullion
Mount Gleason
Mountain Home
Oak Glen
Owens Valley
Parlin Fork
Prado
Puerta La Cruz
Rainbow
Salt Creek
Sugar Pine
Trinity River
Vallecito
Valley View
Washington Ridge
Calls
40
38
Local
Minutes
456
545
123
1563
14
175
2
17
85
419
445
64
5167
846
97
1238
2
30
IntraLATA
Calls
Minutes
1069
13940
551
7416
5330
62594
1288
16339
1634
20034
1847
22950
2326
30193
746
9840
945
12434
1722
21364
598
7976
6962
84483
6576
85141
3595
47341
3671
43085
1113
14218
493
5697
1068
12403
989
11683
262
3637
419
5495
491
6153
937
12582
InterLATA
Calls
Minutes
6662
87884
9612
127213
723
8625
8638
115306
2792
37066
1709
21219
4893
62739
2272
29462
5980
77975
314
3866
4705
59272
1608
20018
3421
45541
10151
131719
742
9351
3880
48505
4492
52265
10854
142150
12299
161081
6956
92852
2906
38129
5858
76549
10183
135258
SECTION 6 Ͳ Page 346
Interstate
Calls
226
2777
343
4427
363
4473
294
3960
152
2018
179
2291
411
5469
75
925
525
7212
147
1857
144
1632
149
1710
497
5655
481
5746
211
2634
489
6513
958
11733
419
5593
931
12094
369
4897
116
1440
210
2849
278
3775
International
Minutes
Calls
Canada
Minutes
Calls
36
3
436
30
410
44
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-L1 CDCR 2009 IWTS CALL VOLUME BY FACILITY (CONTINUED)
Facility
COMMUNITY
CORRECTIONAL
FACILITIES
Baker, BCCF
Central Valley Modified
CCF
Desert View Modified
CCF
Golden State Modified
CCF
Leo Chesney CCF
McFarland CCF
Mesa Verde CCF
FEMALE OFFENDER
PROGRAMS
Female Rehabilitative
Community Correctional
Center
Fresno Family
Foundation Program
Santa Fe Springs Family
Foundation Program
San Diego Family
Foundation Program
Local
Minutes
IntraLATA
Calls
Minutes
InterLATA
Calls
Minutes
5759
Calls
Interstate
Calls
73522
9384
114609
484
5706
958
12259
8467
108148
66128
860731
1593
37151
62426
803325
20148
253953
2275
26844
588
406
166
3104
7521
4451
2011
37485
4118
3194
1160
552
53849
39771
14862
5914
64291
24471
15613
25430
833742
293422
194830
328906
1943
1375
382
542
24327
17176
4537
6195
157
2037
87
842
4666
57386
248
3427
1002
12027
521
6661
3214
38557
36
359
950
10193
1027
12678
253
2983
73
886
1240
14600
473
5651
549
6507
59
849
Canada
Minutes
Calls
19462
2971
International
Minutes
Calls
SECTION 6 Ͳ Page 347
35
462
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-L1 CDCR 2009 IWTS CALL VOLUME BY FACILITY (CONTINUED)
Facility
YOUTH FACILITIES
Heman G. Stark Youth
Correctional Facility
N.A. Chaderjian & O. H.
Close Youth
Correctional Facilities
Pine Grove Youth
Conservation Camp
Preston Youth
Correctional Facility
Southern Youth
Correctional Reception
Center and Clinic
Ventura Youth
Correctional Facility
Calls
Local
Minutes
IntraLATA
Calls
Minutes
InterLATA
Calls
Minutes
Interstate
Calls
4102
44225
29011
331487
12349
143569
669
6864
1335
14216
7050
85227
63410
757160
630
8024
382
4483
4083
50910
19
271
2016
24709
10579
130508
49228
593184
144
1639
7774
82474
6212
66131
3533
38263
115
1369
22389
247227
9588
106382
211
2115
SECTION 6 Ͳ Page 348
International
Minutes
Calls
Canada
Minutes
Calls
1
8
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-L2 CDCR 2010 IWTS CALL VOLUME BY FACILITY
Facility
Local
Calls
Minutes
IntraLATA
Calls
InterLATA
Minutes
Calls
Interstate
Minutes
Calls
Minutes
International
Calls
Minutes
Canada
Calls
Minutes
Adult Prison
Avenal State Prison
Cal Correctional
Institution
California Correctional
Center
California Institution for
Men
California Institution for
Women
California Medical
Facility
California Men's Colony
California Rehabilitation
Center
Calipatria State Prison
Cal State
Prison/Corcoran
Cal State Prison/LA
County
Cal State
Prison/Sacramento
Cal State Prison/Solano
Centinela State Prison
Central Cal Women's
Facility
Chuckawalla Valley
State Prison
Corcoran Substance
Abuse Facility
Correctional Training
Facility
2923
35549
70365
888188
436681
5528149
17656
216106
133
1695
216
1490
2360
29066
9985
120503
217739
2690078
9881
120523
158
1560
9
89
2667
31401
12522
146675
114615
1317432
5245
60564
34
433
3
36
17594
204748
100587
1186547
32029
378895
5115
57313
8
61
11754
134847
81217
901219
64547
723879
8281
97362
1
15
98
1171
3585
44785
28943
334824
65942
802273
8322
98262
11
116
2
30
3899
42874
4921
57047
212150
2478509
14050
164068
2
18
210
2643
29934
369049
258655
3248712
131054
1617483
9793
113280
18
184
2022
25047
17875
215854
119151
1498420
8373
106984
34
430
2906
33769
23227
284246
171825
2131110
7938
92562
89
972
11172
137740
99977
1177350
40237
475534
6857
81145
14
167
18896
232952
8484
105992
75406
925425
5674
70489
319
4538
17
151
15862
202962
117840
1464440
200142
2533182
14590
181352
138
1624
83
1054
1833
21795
23004
280329
143477
1779888
6112
75012
25
323
63
668
966
10494
6298
72395
193173
2230514
14034
164003
150
1443
165
1682
1549
20482
324118
4178346
124762
1585167
14019
178658
363
4894
860
12192
3919
52151
66097
835229
449873
5692689
20896
258141
203
2716
247
3070
5192
67835
11261
141119
311095
3881134
16862
205206
22
208
63
805
SECTION 6 Ͳ Page 349
70
816
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-L2 CDCR 2010 IWTS CALL VOLUME BY FACILITY (CONTINUED)
Facility
Local
Calls
Deuel Vocational
Institution
IntraLATA
Minutes
Calls
InterLATA
Minutes
Calls
Minutes
Interstate
Calls
Minutes
International
Calls
Minutes
Canada
Calls
Minutes
2638
31047
20347
242768
54013
663032
2258
26120
2
27
13311
165287
5390
66169
83176
1009309
3800
46394
7
101
5
67
High Desert State Prison
1606
19214
13884
157754
115150
1392004
6339
75455
2
21
19
240
Ironwood State Prison
2229
29253
223744
2767973
60641
741870
11195
137939
111
1335
26
289
Kern Valley State Prison
2910
37324
10063
118374
181152
2265694
9248
114191
239
3171
72
699
Mule Creek State Prison
12561
158447
38066
470318
227670
2848388
16420
202071
297
3991
127
1204
North Kern State Prison
225
3073
811
9463
62377
780345
1530
17509
1
8
Pelican Bay State Prison
Pleasant Valley State
Prison
R.J. Donovan
Correctional Facility
Salinas Valley State
Prison
San Quentin State
Prison
Sierra Conservation
Center
Valley State Prison for
Women
Wasco State Prison
CONSERVATION
CAMP
Acton
Alder
Baseline
Bautista
Ben Lomond Adult
Chamberlain Creek
Camp
779
10839
32247
408099
79452
1042346
4631
60364
29
409
59
862
4281
52447
30108
362888
164224
1969684
11236
135208
42
578
106
821
47221
544511
33788
406955
103693
1241437
8486
101080
217
2989
67
722
734
8009
3047
36229
88711
1098913
4961
62042
51
641
46552
516158
117345
1441137
97027
1186827
11599
146221
225
3003
3035
35699
15005
181256
137270
1610473
5734
68360
96
841
2906
293
31859
3370
19149
9802
223181
113026
175156
30926
1973046
368489
12713
937
144140
11087
181
14
2265
165
16
22
655
145
284
6101
3932
669
1651
8967
1321
48170
8458
20747
113509
15240
416
4546
11166
2245
5021
5185
60572
145551
28254
67585
142
336
438
390
225
1776
4261
5523
5238
2876
33
362
1140
15245
7521
100623
576
7028
Folsom State Prison
SECTION 6 Ͳ Page 350
727
135
9890
1249
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-L2 CDCR 2010 IWTS CALL VOLUME BY FACILITY (CONTINUED)
Facility
Local
Calls
Deadwood
Delta
Devils Garden
Eel River
Fenner Canyon
Francisquito
Gabilan
Growlersburg
High Rock
IntraLATA
Minutes
McCain Valley
Minutes
Calls
Minutes
Calls
Minutes
Canada
Calls
Minutes
21
307
21
259
297
3261
1302
4779
10239
2853
17
1936
3651
3717
33899
17672
63164
131707
36083
190
24522
48520
3843
18782
4517
11727
3874
856
9850
7860
7588
51542
238032
59056
149812
48812
10604
131818
96323
99068
361
356
204
274
557
56
168
297
191
5129
4467
2650
3778
7382
730
2347
3596
2424
84
1099
24
322
1
12
13506
5815
76472
280
3782
27
390
353
3862
10009
133166
474
6417
49067
697
7843
201
2625
1506
19649
7771
104625
120
1626
2171
177
421
491
La Cima
Malibu
Calls
International
4141
14
30
38
594
Julius Klein
Konocti
Minutes
Interstate
1019
46
Intermountain
Ishi
Calls
InterLATA
27995
3306
45308
170
1960
28
381
129
1056
2184
26689
2564
30961
458
5949
2
30
3205
40675
4563
61806
497
6759
Miramonte
727
9865
2337
31379
167
2318
1647
Mountain Home
21722
4542
58286
90
834
Mt. Bullion
4
38
1417
18228
6101
79787
475
6638
Oak Glen
Owens Valley
Parlin Fork
Pilot Rock
Prado
Puerta La Cruz
Rainbow
Salt Creek
Sugar Pine
Trinity River
2
8
21
83
465
455
6077
5337
5658
9699
3574
2718
4218
686
488
727
923
389
69417
125352
46749
34554
49246
8554
5682
8753
11905
5424
1908
3027
11396
222
593
4589
4801
10989
10195
7686
23553
40249
152679
2929
7539
59710
59465
142977
133720
102995
296
833
292
137
319
521
557
322
389
225
3621
10476
3560
1850
3745
6920
6929
4367
4998
3132
6
31
SECTION 6 Ͳ Page 351
15
199
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-L2 CDCR 2010 IWTS CALL VOLUME BY FACILITY (CONTINUED)
Facility
Local
Calls
Vallecito
Valley View
Washington Ridge
Holton
Community
Correctional Facilities
Central Valley Modified
CCF
Desert View Modified
CCF
Golden State Modified
CCF
Leo Chesney
Correctional Facility
Female Offender
Programs
Family Foundation of
Fresno
Family Foundation of
San Diego
Family Foundation
Santa Fe Spring
Female Rehabilitative
CCC
Youth Facilities
Northern California
Youth Center
Pine Grove Youth
Conservation Camp
Preston Youth
Correctional
Southern Youth
Reception Center
Stark Youth Correctional
Facility
IntraLATA
Minutes
Calls
InterLATA
Minutes
Calls
Minutes
Interstate
Calls
International
Minutes
98
99
1304
1387
270
750
3025
1318
3602
9964
41881
16835
2271
6423
12199
347
29079
85049
163600
4686
149
543
372
120
1531
19739
6210
79633
86023
1121935
1602
54787
70589
894157
24545
307405
1891
23119
5062
65592
12824
165803
85459
1104543
1875
22932
819
9648
3160
36579
31225
373537
1120
12673
1338
15843
1330
16743
3734
46066
32
295
1384
13497
249
2955
1342
15835
91
1187
2280
26528
1649
18208
118
1428
58
798
729
8542
65
795
8108
97863
374
4557
1714
21336
5057
58680
75454
887275
836
10429
418
5756
5495
69974
4
50
Minutes
19038
4307
Calls
Canada
Calls
Minutes
2030
7426
5053
1557
313
3635
5739
69006
55687
672698
339
4065
6151
63145
4533
45606
3967
47106
278
3073
1128
9835
5670
54858
844
8459
615
5434
SECTION 6 Ͳ Page 352
20
55
224
1
15
294
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M1 CDCR 2009 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH
International
Calls
Minutes
Country
Jan-2009
56
746
Netherlands
32
352
France
2
30
Spain
4
60
Ireland
43
286
Italy
33
464
Switzerland
152
1842
United Kingdom
179
2381
Germany
7
96
Guatemala
2
28
Mexico
4
56
Columbia
27
376
Australia
16
212
Philippines
12
164
New Zealand
Canada
335
3834
Total
904
7093
Feb-2009
2
30
Kenya
41
540
Netherlands
20
260
France
6
83
Ireland
16
213
Italy
43
588
Switzerland
187
2388
United Kingdom
112
1482
Germany
6
82
Guatemala
4
60
Mexico
6
75
Columbia
10
123
Australia
13
134
Philippines
16
230
New Zealand
280
3283
Canada
762
9571
Total
SECTION 6 Ͳ Page 353
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M1 CDCR 2009 IWTS INTERNATIONAL CALL VOLUME BYCOUNTRY BY MONTH (CONTINUED)
International
Calls
Minutes
Country
Mar-2009
7
94
Kenya
40
505
Netherlands
12
176
France
4
41
Spain
14
170
Italy
36
522
Switzerland
139
1604
United Kingdom
53
689
Germany
5
60
Guatemala
6
87
Mexico
3
32
Columbia
19
266
Australia
2
18
Philippines
24
346
New Zealand
3060
7670
Canada
Total
260
624
Apr-2009
5
68
Kenya
41
510
Netherlands
26
343
France
11
151
Spain
3
44
Ireland
28
243
Italy
8
120
Switzerland
169
2038
United Kingdom
59
506
Germany
6
73
Guatemala
5
74
Mexico
6
68
Columbia
10
136
Australia
5
49
Philippines
17
213
New Zealand
302
701
3412
8048
Canada
Total
SECTION 6 Ͳ Page 354
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M1 CDCR 2009 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH (CONTINUED)
International
Calls
Minutes
Country
May-2009
44
504
Netherlands
7
30
France
22
257
Spain
8
290
Switzerland
1713
United Kingdom
64
586
Germany
7
68
Guatemala
12
162
Mexico
3
29
Columbia
17
220
Australia
7
95
Philippines
4
34
New Zealand
314
698
3746
7975
Canada
6
82
Kenya
79
1048
Netherlands
3
43
France
21
274
Spain
8
117
Ireland
17
161
Italy
18
259
Switzerland
162
2098
United Kingdom
75
705
Germany
9
124
Guatemala
2
30
Mexico
4
47
Columbia
19
268
Australia
26
313
Philippines
4
Total
Italy
152
Jun-2009
Ireland
125
21
Total
116
16
60
New Zealand
324
777
3772
9401
Canada
SECTION 6 Ͳ Page 355
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M1 CDCR 2009 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH (CONTINUED)
International
Calls
Minutes
Country
Jul-2009
92
1256
Netherlands
12
179
France
19
222
Spain
6
90
Ireland
45
304
Italy
34
497
Switzerland
122
1490
United Kingdom
5
75
Sweden
37
402
Germany
6
54
Guatemala
6
85
Mexico
1
6
Columbia
19
244
Australia
23
262
Philippines
4
39
New Zealand
348
779
3897
9102
Canada
Total
Aug-2009
68
865
Netherlands
18
201
France
15
208
Spain
6
87
Ireland
50
426
Italy
47
627
Switzerland
110
1302
United Kingdom
16
204
Sweden
78
921
Germany
4
55
Guatemala
7
105
Mexico
3
26
Columbia
17
208
Australia
12
126
Philippines
2
19
New Zealand
316
769
3612
8992
Canada
Total
SECTION 6 Ͳ Page 356
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M1 CDCR 2009 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH (CONTINUED)
International
Calls
Minutes
Country
Sep-2009
3
45
Kenya
74
905
Netherlands
18
252
France
17
233
Spain
6
85
Ireland
37
378
Italy
38
523
Switzerland
153
1819
United Kingdom
14
178
Sweden
52
708
Germany
4
53
Guatemala
10
130
Mexico
4
51
Columbia
24
329
Australia
10
97
Philippines
1
15
New Zealand
269
734
3186
8987
Canada
Total
Oct-2009
6
90
Kenya
102
1343
Netherlands
21
279
France
13
181
Spain
3
45
Ireland
35
309
Italy
45
620
Switzerland
91
1133
United Kingdom
4
58
Sweden
75
961
Germany
14
157
Mexico
1
15
Columbia
20
280
Australia
11
121
Philippines
1
14
New Zealand
287
729
3448
9054
Canada
Total
SECTION 6 Ͳ Page 357
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M1 CDCR 2009 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH (CONTINUED)
International
Calls
Minutes
Country
Nov-2009
2
7
Kenya
101
1263
Netherlands
24
349
France
21
273
Spain
2
26
Ireland
30
228
Italy
41
605
Switzerland
114
1159
United Kingdom
3
31
Sweden
2
30
Poland
44
579
Germany
2
96
Columbia
245
Australia
8
98
Philippines
4
27
New Zealand
257
689
3162
8313
Canada
3
41
Kenya
99
1133
Netherlands
17
202
France
19
231
Spain
1
15
Ireland
28
240
Italy
37
524
Switzerland
83
895
United Kingdom
36
492
Germany
2
29
Guatemala
10
132
Mexico
24
286
Columbia
17
240
Australia
20
204
Philippines
3
Total
Mexico
17
Dec-2009
Guatemala
105
7
Total
30
10
37
New Zealand
235
634
2807
7508
Canada
SECTION 6 Ͳ Page 358
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M2 CDCR 2010 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH
International
Minutes
Country
2
25
Kenya
89
1,003
Netherlands
25
333
France
14
180
Spain
30
289
Italy
8
106
Switzerland
110
1,293
United Kingdom
1
15
Poland
26
370
Germany
1
Jan-2010
Calls
8
Guatemala
12
153
Mexico
21
246
Columbia
19
285
Australia
17
195
Philippines
6
Canada
632
7,524
5
54
Kenya
1,443
Netherlands
20
224
France
14
179
Spain
4
52
Ireland
41
362
Italy
36
67
534
814
Switzerland
United Kingdom
14
188
Germany
2
30
Guatemala
12
154
Mexico
20
243
Columbia
27
371
Australia
7
65
Philippines
6
Feb 2010
New Zealand
2,941
121
Total
82
251
86
New Zealand
5
Total
39
Hong Kong
222
2,658
Canada
623
7,496
SECTION 6 Ͳ Page 359
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M2 CDCR 2010 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH
(CONTINUED)
International
Calls
Minutes
Country
Mar-2010
75
934
Netherlands
36
453
France
18
237
Spain
2
29
Ireland
22
200
Italy
26
364
Switzerland
57
713
United Kingdom
11
134
Germany
1
15
Guatemala
17
160
Mexico
5
69
Columbia
25
352
Australia
18
141
Philippines
6
85
New Zealand
3
36
Hong Kong
171
2,036
Canada
493
5,958
89
1,125
Netherlands
11
160
France
11
152
Spain
Total
Apr-2010
3
43
Ireland
48
438
Italy
40
572
Switzerland
66
790
United Kingdom
2
Poland
214
Germany
1
15
Guatemala
17
167
Mexico
10
112
Columbia
30
379
Australia
14
150
Philippines
1
10
Hong Kong
246
Total
26
16
2,948
Canada
605
7,301
SECTION 6 Ͳ Page 360
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M2 CDCR 2010 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH
(CONTINUED)
International
Calls
Minutes
42
527
Netherlands
13
134
France
17
May-2010
Country
210
Spain
3
44
Ireland
25
233
Italy
33
401
Switzerland
61
678
United Kingdom
3
45
Poland
15
214
Germany
1
15
Guatemala
25
238
Mexico
2
17
Columbia
29
385
Australia
9
97
Philippines
6
56
Hong Kong
223
507
2,745
6039
Canada
Total
Jun-2010
69
941
Netherlands
4
France
282
Spain
2
30
Ireland
37
346
Italy
36
524
Switzerland
49
639
United Kingdom
15
173
Germany
1
15
Guatemala
18
244
Mexico
1
15
Columbia
8
105
Australia
3
36
Philippines
1
Total
45
21
14
Hong Kong
237
502
2,837
6,246
Canada
SECTION 6 Ͳ Page 361
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M2 CDCR 2010 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH
(CONTINUED)
International
Minutes
Country
56
747
Netherlands
5
43
France
11
165
Spain
1
15
Ireland
27
302
Italy
40
589
Switzerland
49
644
United Kingdom
11
132
Germany
1
15
Guatemala
25
Jul-2010
Calls
310
Mexico
3
42
Columbia
12
140
Australia
10
96
Philippines
231
482
2,837
6,077
Canada
Total
Aug-2010
53
719
Netherlands
24
350
France
10
136
Spain
2
30
Ireland
11
119
Italy
31
447
Switzerland
49
650
United Kingdom
1
15
Denmark
19
265
Germany
1
13
Guatemala
14
200
Mexico
3
41
Columbia
13
180
Australia
2
30
Philippines
1
15
New Zealand
285
519
3,576
6,786
Canada
Total
SECTION 6 Ͳ Page 362
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M2 CDCR 2010 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH
(CONTINUED)
International
Calls
Minutes
Country
51
697
Netherlands
29
418
France
7
105
Spain
3
41
Ireland
20
221
Italy
44
612
Switzerland
49
545
United Kingdom
2
30
Denmark
6
90
Germany
1
15
Guatemala
27
172
Mexico
3
36
Columbia
14
191
Australia
5
49
Philippines
376
637
4,844
8,066
Canada
Total
Oct-2010
42
515
Netherlands
22
313
France
6
67
Spain
1
15
Ireland
32
289
Italy
43
626
Switzerland
20
208
United Kingdom
3
25
Denmark
1
15
Poland
10
129
Germany
1
15
Guatemala
29
324
Mexico
3
35
Columbia
16
173
Australia
2
28
Philippines
3
18
Bangladesh
397
631
5,003
7,798
Canada
Sep-2010
Total
SECTION 6 Ͳ Page 363
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-M2 CDCR 2010 IWTS INTERNATIONAL CALL VOLUME BY COUNTRY BY MONTH
(CONTINUED)
International
Calls
Minutes
Country
82
1,029
Netherlands
22
293
France
13
153
Spain
2
30
Ireland
43
404
Italy
34
485
Switzerland
61
777
United Kingdom
3
45
Denmark
15
192
Germany
1
15
Guatemala
24
306
Mexico
5
62
Columbia
26
336
Australia
4
36
Philippines
2
30
New Zealand
3
45
Bangladesh
383
723
4,868
9106
Canada
Nov-2010
Total
Dec-2010
77
935
Netherlands
16
239
France
14
187
Spain
1
15
Ireland
31
327
Italy
38
570
Switzerland
76
958
United Kingdom
2
18
Denmark
18
244
Germany
2
30
Guatemala
18
264
Mexico
5
Columbia
241
Australia
6
45
Philippines
3
45
New Zealand
4
Total
54
18
60
Bangladesh
328
657
4,077
8309
SECTION 6 Ͳ Page 364
Canada
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-N IWTS TRANSITION FACILITIES
TEAM 1**
TEAM 2**
Sierra Conservation Center
Valley State Prison For Women
Central California Women's Facility
California Substance Abuse Treatment Facility and
State Prison
North Kern State Prison
Kern Valley State Prison
Wasco State Prison
California Medical Facility
California State Prison, Solano
Deuel Vocational Institution
Salinas Valley State Prison
Gabilan
Pleasant Valley State Prison
Avenal State Prison
California Men's Colony
Cuesta Camp
Pelican Bay State Prison
Alder Creek
High Rock
Eel River
Chamberlain Creek
Parlin Fork
Konocti
Ben Lomond
Vallecito
Baseline
Mt. Bullion
Miramonte
Mountain Home
OCS-Fresno
Fresno Family Foundations
Background Investigations, Fresno Office
(anticipated)
Owens Valley
**Two teams can run concurrently during installation
SECTION 6 Ͳ Page 365
Devil's Garden
Intermountain
Sugar Pine
High Desert State Prison
California Correctional Center
Antelope
Ishi
Washington Ridge
Growlersberg
Folsom State Prison
Pine Grove
Mule Creek State Prison
Northern Youth
California Correctional Institutional
California State Prison,
Los Angeles County
Desert View Modify CCF
Acton
Francisquito
Ventura Youth
OIA-Rancho Cucamonga
OCS-Rancho Cucamonga
California Institution for Women
California Institution for Men
Prado
Heman G. Stark
California Rehabilitation Center
Oak Glen
Fenner Canyon
Ironwood State Prison
Chuckawalla Valley State Prison
Calipatria State Prison
Centinela
McCain
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-N IWTS TRANSITION OF FACILITIES (CONTINUED)
TEAM 1**
TEAM 2**
Leo Chesney
OIA Northern Region - Sacramento
Background Investigations, Sacramento Office
(anticipated)
OCS-Rancho Cordova
OCS HQ
Northern California Youth
Claremont Custody Center (anticipated) CCF
Shafter CCF (anticipated)
Delano CCF (anticipated)
Central Valley Modified CCF
Golden State Modified CCF
Female Rehabilitative Community
OIA-Central Bakersfield
OCS-Special Services Unit Bay Area
Deadwood
Trinity River
Salt Creek
Valley View
**Two teams can run concurrently during installation
SECTION 6 Ͳ Page 366
Richard J. Donovan Correctional Facility
San Diego Center Point
OCS-San Diego
La Cima
Rainbow
Puerta La Cruz
Bautista
Julius Klein
Pilot Rock
Malibu
Santa Fe Springs Los Angeles
Karl Holton
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-O ADULT INSTITUTION MAS LOCATIONS
MAIN
TELEPHONE
NUMBER
ADDRESS
ACRONYM
INSTITUTION
1
ASP
Avenal State Prison
(559) 386-0587
1 Kings Way
Avenal, CA 93204
2
CAL
Calipatria State Prison
(760) 348-7000
7018 Blair Road
Calipatria, CA 92233
3
CCC
California Correctional Center
(530) 257-2181
711-045 Center Road
Susanville, CA 96130
4
CCI
California Correctional
Institution
(661) 822-4402
24900 Highway 202
Tehachapi, CA 93561
5
CCWF
Central California Women’s
Facility
(559) 665-5531
23370 Road 22
Chowchilla, CA 93610
6
CEN
Centinela State Prison
(760) 337-7900
2302 Brown Road
Imperial, CA 92251
7
CIM
California Institution for Men
(909) 597-1821
14901 South Central Avenue
Chino, CA 91710
8
CIW
California Institution for Women
(909) 597-1771
16756 Chino-Corona Road
Corona, CA 92880
9
CMC
California Men’s Colony
(805) 547-7981
Highway 1
San Luis Obispo, CA 93409
10
CMF
California Medical Facility
(707) 448-6841
1600 California Drive
Vacaville, CA 95687
11
COR
California State Prison,
Corcoran
(559) 992-8800
4001 King Avenue
Corcoran, CA 93212
12
CRC
California Rehabilitation Center
(951) 737-2683
5th Street & Western
Norco, CA 92860
13
CTF
Correctional Training Facility
(831) 678-3951
Highway 101 North
Soledad, CA 93960
14
CVSP
Chuckawalla Valley State
Prison
(760) 922-5300
19025 Wiley's Well Road
Blythe, CA 92225
15
DVI
Deuel Vocational Institution
(209) 835-4141
23500 Kasson Road
Tracy, CA 95376
SECTION 6 Ͳ Page 367
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-O ADULT INSTITUTION MAS LOCATIONS (CONTINUED)
MAIN
TELEPHONE
NUMBER
ADDRESS
ACRONYM
INSTITUTION
16
FSP
Folsom State Prison
(916) 985-2561
300 Prison Road
Represa, CA 95671
17
HDSP
High Desert State Prison
(530) 251-5100
475-750 Rice Canyon Road
Susanville, CA 96127
18
ISP
Ironwood State Prison
(760) 921-3000
19005 Wiley's Well Road
Blythe, CA 92225
19
KVSP
Kern Valley State Prison
(661) 721-6300
3000 West Cecil Avenue
Delano, CA 93216
20
LAC
California State Prison,
Los Angeles County
(661) 729-2000
44750 60th Street, West
Lancaster, CA 93536
21
MCSP
Mule Creek State Prison
(209) 274-4911
4001 Highway 104
Ione, CA 95640
22
NKSP
North Kern State Prison
(661) 721-2345
2737 West Cecil Avenue
Delano, CA 93216
23
PBSP
Pelican Bay State Prison
(707) 465-1000
5905 Lake Earl Drive
Crescent City, CA 95531
24
PVSP
Pleasant Valley State Prison
(559) 935-4900
24863 West Jayne Avenue
Coalinga, CA 93210
25
RJD
Richard J. Donovan
Correctional Facility
(619) 661-6500
480 Alta Road
San Diego, CA 92179
26
SAC
(916) 985-8610
100 Prison Road
Represa, CA 95671
27
SATF
(559) 992-7100
900 Quebec Avenue
Corcoran, CA 93212
28
SCC
Sierra Conservation Center
(209) 984-5291
5100 O'Byrnes Ferry Road
Jamestown, CA 95327
29
SOL
California State Prison, Solano
(707) 451-0182
2100 Peabody Road
Vacaville, CA 95696
30
SQP
California State Prison, San
Quentin
(415) 454-1460
1 Main Street
San Quentin, CA 94964
31
SVSP
Salinas Valley State Prison
(831) 678-5500
31625 Highway 101
Soledad, CA 93960
32
VSPW
Valley State Prison for Women
(559) 665-6100
21633 Avenue 24
Chowchilla, CA 93610
33
WSP
Wasco State Prison
and Reception Center
(661) 758-8400
701 Scofield Avenue
Wasco, CA 93280
California State Prison,
Sacramento
California Substance Abuse
Treatment Facility and State
Prison at Corcoran
SECTION 6 Ͳ Page 368
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-P FUTURE ADULT FACILITY MAS LOCATIONS ANTICIPATED
IWTS
ACRONYMS
FACILITY
MAIN
TELEPHONE
NUMBER
ADDRESS
CITY
ZIP
CODE
1
HGS
Heman G. Stark
TBD
151 South Euclid Avenue
Chino
91710
2
ECF
Estrella Correctional
Facility
TBD
4545 Airport Road
Paso
Robles
93446
3
CHCF
California Health Care
Facility
TBD
7707 S. Austin Road
Stockton
95215
4
NCRF
Northern California
Re-Entry Facility
TBD
7150 Arch Road
Stockton
95213
SECTION 6 Ͳ Page 369
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
INTENTIONALLY BLANK
SECTION 6 Ͳ Page 370
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-Q YOUTH FACILITY MAS LOCATIONS (DELETED)
SECTION 6 Ͳ Page 371
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-R CDCR FACILITY TOPOGRAPHY
ADULT INSTITUTIONS
Avenal State Prison (ASP)
1 Kings Way
Avenal, CA 93204
Calipatria State Prison (CAL)
7018 Blair Road
Calipatria, CA 92233
California Correctional Center (CCC)
711-045 Center Road
Susanville, CA 96130
California Correctional Institution
(CCI)
24900 Highway 202
Tehachapi, CA 93561
Central California Women’s Facility
(CCWF)
23370 Road 22
Chowchilla, CA 93610
Centinela State Prison (CEN)
2302 Brown Road
Imperial, CA 92251
California Institution for Men (CIM)
14901 South Central Avenue
Chino, CA 91710
California Institution for Women
(CIW)
16756 Chino-Corona Road
Corona, CA 92880
California Men’s Colony (CMC)
Highway 1
San Luis Obispo, CA 93409
California Medical Facility (CMF)
1600 California Drive
Vacaville, CA 95687
California State Prison, Corcoran
(COR)
4001 King Avenue
Corcoran, CA 93212
California Rehabilitation Center
(CRC)
5th Street & Western
Norco, CA 92860
Correctional Training Facility (CTF)
Highway 101 North
Soledad, CA 93960
Chuckawalla Valley State Prison
(CVSP)
19025 Wiley’s Well Road
Blythe, CA 92225
Deuel Vocational Institution (DVI)
23500 Kasson Road
Tracy, CA 95376
COLOCATED
URBAN/
RURAL
Rural
TERRAIN
NONCONTIGUOUS
Rural
HDSP
X
Rural
Rural
VSPW
MSF*
X
X
Rural
Rural
X
Urban
X
Mixed
Rural
SOL
Urban
SATF
X
Rural
Urban
SVSP
Rural
ISP
Rural
Rural
*Minimum Security Facility
SECTION 6 Ͳ Page 372
X
X
X
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-R CDCR FACILITY TOPOGRAPHY (CONTINUED)
ADULT INSTITUTIONS
Folsom State Prison (FSP)
300 Prison Road
Represa, CA 95671
High Desert State Prison (HDSP)
475-750 Rice Canyon Road
Susanville, CA 96127
Ironwood State Prison (ISP)
19005 Wiley’s Well Road
Blythe, CA 92225
Kern Valley State Prison (KVSP)
3000 West Cecil Avenue
Delano, CA 93216-6000
California State Prison – Los
Angeles County (LAC)
44750 60th Street West
Lancaster, CA 93536-7620
Mule Creek State Prison (MCSP)
4001 Highway 104
Ione, CA 95640
North Kern State Prison (NKSP)
2737 West Cecil Avenue
Delano, CA 93216
Pelican Bay State Prison (PBSP)
5905 Lake Earl Drive
Crescent City, CA 95531
Pleasant Valley State Prison (PVSP)
24863 West Jayne Avenue
Coalinga, CA 93210
R.J. Donovan Correctional Facility
(RJD)
480 Alta Road
San Diego, CA 92179
California State Prison, Sacramento
(SAC)
100 Prison Road
Represa, CA 95671
California Substance Abuse
Treatment Facility and State Prison
at Corcoran (SATF)
900 Quebec Avenue
Corcoran, CA 93212
Sierra Conservation Center (SCC)
5100 O’Byrnes Ferry Road
Jamestown, CA 95327
California State Prison, Solano
(SOL)
2100 Peabody Road
Vacaville, CA 95696
COLOCATED
SAC
URBAN/
RURAL
Rural
CCC
Rural
CVSP
Rural
TERRAIN
NONCONTIGUOUS
MSF*
Rural
X
Urban
X
Rural
Rural
Rural
Rural
Rural
FSP
Rural
COR
CMF
*Minimum Security Facility
SECTION 6 Ͳ Page 373
X
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-R CDCR FACILITY TOPOGRAPHY (CONTINUED)
ADULT INSTITUTIONS
California State Prison, San
Quentin (SQ)
1 Main Street
San Quentin, CA 94964
Salinas Valley State Prison
(SVSP)
31625 Highway 101
Soledad, CA 93960
Valley State Prison for Women
(VSPW)
21633 Avenue 24
Chowchilla, CA 93610
Wasco State Prison (WSP)
701 Scofield Avenue
Wasco, CA 93280
CO-LOCATED
URBAN/
RURAL
TERRAIN
NONCONTIGUOUS
MSF*
Urban
CTF
Rural
CCWF
Rural
Rural
*Minimum Security Facility
SECTION 6 Ͳ Page 374
X
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-S MANAGED ACCESS SYSTEM IMPLEMENTATION OF FACILITIES
MAIN TELEPHONE
NUMBER
ADDRESS
(707) 451-0182
2100 Peabody Road
Vacaville, CA 95696
0
Acceptance
California
Rehabilitation
Center
(951) 737-2683
5th Street & Western
Norco, CA 92860
1
Avenal State
Prison
(559) 386-0587
1 Kings Way
Avenal, CA 93204
1
SVSP
Salinas Valley
State Prison
(831) 678-5500
31625 Highway 101
Soledad, CA 93960
1
FSP
Folsom State
Prison
(916) 985-2561
300 Prison Road
Represa, CA 95671
1
Centinela
State Prison
(760) 337-7900
2302 Brown Road
Imperial, CA 92251
1
Ironwood
State Prison
(760) 921-3000
19005 Wiley's Well Road
Blythe, CA 92225
1
California
Institution for
Men
(909) 597-1821
14901 South Central Avenue
Chino, CA 91710
1
Correctional
Training
Facility
(831) 678-3951
Highway 101 North
Soledad, CA 93960
1
Calipatria
State Prison
(760) 348-7000
7018 Blair Road
Calipatria, CA 92233
1
Kern Valley
State Prison
(661) 721-6300
3000 West Cecil Avenue
Delano, CA 93216
1
Chuckawalla
Valley State
Prison
(760) 922-5300
19025 Wiley's Well Road
Blythe, CA 92225
1
California
State Prison,
Corcoran
(559) 992-8800
4001 King Avenue
Corcoran, CA 93212
1
California
Men’s Colony
(805) 547-7981
Highway 1
San Luis Obispo, CA 93409
1
ACRONYM
SOL
1
CRC
2
ASP
INSTITUTION
California
State Prison,
Solano
3
4
5
CEN
6
ISP
7
CIM
8
CTF
9
CAL
10
KVSP
11
CVSP
12
COR
13
CMC
14
SECTION 6 Ͳ Page 375
PHASE
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-S MANAGED ACCESS SYSTEM IMPLEMENTATION OF FACILITIES (CONTINUED)
ACRONYM
INSTITUTION
MAIN TELEPHONE
NUMBER
ADDRESS
PHASE
15
PVSP
Pleasant Valley State
Prison
(559) 935-4900
24863 West Jayne Avenue
Coalinga, CA 93210
1
16
SCC
Sierra Conservation
Center
(209) 984-5291
5100 O'Byrnes Ferry Road
Jamestown, CA 95327
1
17
LAC
California State
Prison,
Los Angeles County
(661) 729-2000
44750 60th Street, West
Lancaster, CA 93536
1
18
RJD
Richard J. Donovan
Correctional Facility
(619) 661-6500
480 Alta Road
San Diego, CA 92179
1
19
CCC
California Correctional
Center
(530) 257-2181
711-045 Center Road
Susanville, CA 96130
2
20
CMF
California Medical
Facility
(707) 448-6841
21
SATF
California Substance
Abuse Treatment
Facility and State
Prison at Corcoran
(559) 992-7100
900 Quebec Avenue
Corcoran, CA 93212
2
22
SAC
California State
Prison, Sacramento
(916) 985-8610
100 Prison Road
Represa, CA 95671
2
23
MCSP
Mule Creek State
Prison
(209) 274-4911
4001 Highway 104
Ione, CA 95640
2
24
WSP
Wasco State Prison
and Reception Center
(661) 758-8400
701 Scofield Avenue
Wasco, CA 93280
2
25
NKSP
North Kern State
Prison
(661) 721-2345
2737 West Cecil Avenue
Delano, CA 93216
2
26
SQP
California State
Prison, San Quentin
(415) 454-1460
1 Main Street
San Quentin, CA 94964
2
CCI
California Correctional
Institution
(661) 822-4402
24900 Highway 202
Tehachapi, CA 93561
2
CIW
California Institution
for Women
(909) 597-1771
16756 Chino-Corona Road
Corona, CA 92880
2
27
28
1600 California Drive
Vacaville, CA 95687
SECTION 6 Ͳ Page 376
2
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-S MANAGED ACCESS SYSTEM IMPLEMENTATION OF FACILITIES (CONTINUED)
MAIN
TELEPHONE
NUMBER
ADDRESS
PHASE
ACRONYM
INSTITUTION
29
HDSP
High Desert State
Prison
(530) 251-5100
475-750 Rice Canyon Road
Susanville, CA 96127
2
30
VSPW
Valley State Prison for
Women
(559) 665-6100
21633 Avenue 24
Chowchilla, CA 93610
2
Deuel Vocational
Institution
(209) 835-4141
31
DVI
23500 Kasson Road
Tracy, CA 95376
2
32
CCWF
Central California
Women’s Facility
(559) 665-5531
23370 Road 22
Chowchilla, CA 93610
2
33
PBSP
Pelican Bay State
Prison
(707) 465-1000
5905 Lake Earl Drive
Crescent City, CA 95531
2
38
HGS
Heman G. Stark
TBD
151 South Euclid Avenue
Chino, CA 91710
TBD
39
ECF
Estrella Correctional
Facility
TBD
4545 Airport Road
Paso Robles, CA 93446
TBD
40
CHCF
California Health Care
Facility
TBD
7707 S. Austin Road
Stockton, CA 95215
TBD
41
NCRF
Northern California
Re-Entry Facility
TBD
7150 Arch Road
Stockton, CA 95213
TBD
SECTION 6 Ͳ Page 377
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY
Boundary and Coverage Map Legend
Area that must be covered by
Managed Access System
Area that must not be covered
by Managed Access System
Demarks State property line
Un-shaded areas within the State property line may be covered
by the Managed Access System, but are not required to be
covered.
SECTION 6 Ͳ Page 378
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SOL-California State Prison, Solano Property Boundaries
California Medical Facility
Pump Station
Approximate Boundary Between
California Medical Facility and
California State Prison – Solano Co
California Medical
California Medical Facility
Facility
California State Prison Solano Co
California State
Prison – Solano Co
Real Property Number 10104 – CALIFORNIA STATE PRISON – SOLANO COUNTY
Label No.
Assessor Parcel No.
1
2
8
9
10
Portion of 0128-070-080
Portion of 0128-070-090
Portion of 0128-070-070
Portion of 0128-070-060
0136-130-010
SECTION 6 Ͳ Page 379
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SOL-California State Prison, Solano Coverage Areas
SECTION 6 Ͳ Page 380
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CRC-California Rehabilitation Center Property Boundaries
Real Property Number 48 – CALIFORNIA REHABILITATION CENTER
Label No.
Assessor Parcel No.
1
2
3
4
5
129-190-003
129-200-008
129-190-002
129-200-013
130-240-005
SECTION 6 Ͳ Page 381
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CRC-California Rehabilitation Center Coverage Areas
SECTION 6 Ͳ Page 382
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
ASP-Avenal State Prison Property Boundaries
Real Property Number 34 – AVENAL STATE PRISON
Label No.
Assessor Parcel No.
1
2
3
4
038-029-020
038-029-024
038-037-015
038-028-031
SECTION 6 Ͳ Page 383
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
ASP-Avenal State Prison Coverage Areas
SECTION 6 Ͳ Page 384
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SVSP-Salinas Valley State Prison Property Boundaries
Salinas Valley State Prison
Correctional Training Facility
Real Property Number 10154 – SALINAS VALLEY STATE PRISON
Label No.
Assessor Parcel No.
1
Portion of 257-021-012
SECTION 6 Ͳ Page 385
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SVSP-Salinas Valley State Prison Coverage Areas
SECTION 6 Ͳ Page 386
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
FSP-Folsom State Prison (and SAC-California State Prison, Sacramento) Property Boundaries
Area CDCR Designated as CPS
Sacramento (See 7300105
Comments)
SBE Parcels
Real Property Number 39 – FOLSOM STATE PRISON
Label No.
Assessor Parcel No.
1
2
3
Portion of 071-0010-021
Portion of 213-0072-006
227-0222-003
SECTION 6 Ͳ Page 387
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
FSP-Folsom State Prison (and SAC-California State Prison, Sacramento) Coverage Areas
SECTION 6 Ͳ Page 388
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CEN-Centinela State Prison Property Boundaries
CDCR Transferred 1.51 Ac to Imperial Irrigation District
Real Property Number 9734 – CENTINELA STATE PRISON
Label No.
Assessor Parcel No.
1
2
3
4
5
6
7
8
9
10
11
034-280-022
034-330-001
034-330-003
034-330-002
034-330-019
034-370-014
034-370-001
034-370-019
034-370-020
051-020-027
051-020-028
SECTION 6 Ͳ Page 389
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CEN-Centinela State Prison Coverage Areas
SECTION 6 Ͳ Page 390
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
ISP-Ironwood State Prison (and CVSP-Chuckawalla Valley State Prison) Property Boundaries
Ironwood State Prison
Chuckawalla Valley State
Prison Riverside County
Real Property Number 10102 – IRONWOOD STATE PRISON
Label No.
Assessor Parcel No.
1
2
3
4
5
6
7
8
9
10
11
879-040-001
879-040-009
879-040-016
879-040-015
879-040-004
879-040-010
879-040-020
879-040-017
879-040-019
879-040-018
Portion of 879-040-011
SECTION 6 Ͳ Page 391
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
ISP-Ironwood State Prison Coverage Areas
SECTION 6 Ͳ Page 392
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CIM-California Institution for Men Property Boundaries
CDF – RP 572
Prado CC
CYA – RP 1577
Herman G. Stark
Correctional
Real Property Number 50 – CALIFORNIA INSTITUTION FOR MEN
Label No.
Assessor Parcel No.
1
2
3
4
5
6
7
8
Portion of 1026-011-05
1026-021-01
Portion of 1026-041-02
Portion of 1026-031-01
1026-111-01
Portion of 1026-061-05
Herman G. Stark Correctional Facility - CYA
1026-101-01
SECTION 6 Ͳ Page 393
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CIM-California Institution for Men (A) Coverage Areas
SECTION 6 Ͳ Page 394
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CIM-California Institution for Men (B) Coverage Areas
SECTION 6 Ͳ Page 395
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CIM-California Institution for Men (C) Coverage Areas
SECTION 6 Ͳ Page 396
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CTF-Correctional Training Facility Property Boundaries
Salinas Valley State Prison
Correctional Training Facility
Real Property Number 51 – CORRECTIONAL TRAINING FACILITY
Label No.
Assessor Parcel No.
1
Portion of 257-021-012
SECTION 6 Ͳ Page 397
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CTF-Correctional Training Facility Property Boundaries
Correctional Training Facility
Sewage Ponds
Real Property Number 51 – CORRECTIONAL TRAINING FACILITY (SEWAGE PONDS)
Label No.
Assessor Parcel No.
2
3
257-041-020
257-041-021
SECTION 6 Ͳ Page 398
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CTF-Correctional Training Facility Coverage Areas
SECTION 6 Ͳ Page 399
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CAL-Calipatria State Prison Property Boundaries
Real Property Number 9735 – CALIPATRIA STATE PRISON
Label No.
Assessor Parcel No.
1
2
022-140-005
022-150-001
SECTION 6 Ͳ Page 400
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CAL-Calipatria State Prison Coverage Areas
SECTION 6 Ͳ Page 401
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
KVSP-Kern Valley State Prison Property Boundaries
Real Property Number 10424 – KERN VALLEY STATE PRISON
Label No.
1
2
3
4
5
6
7
8
9
Assessor Parcel No.
520-120-01
520-120-02
047-140-36
047-140-35
047-140-26
047-140-32
047-140-31
047-140-30
047-140-29
Label No.
10
11
12
13
14
15
16
17
18
Assessor Parcel No.
047-140-27
047-140-28
520-120-03
520-120-04
520-130-01
520-130-02
520-130-03
520-130-04
520-130-05
SECTION 6 Ͳ Page 402
Label No.
19
20
21
22
Assessor Parcel No.
520-130-06
520-130-07
520-120-06
520-120-07
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
KVSP-Kern Valley State Prison Coverage Areas
SECTION 6 Ͳ Page 403
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CVSP-Chuckawalla Valley State Prison Property Boundaries
Chuckawalla Valley SP
Ironwood SP
Real Property Number 9288 – CHUCKAWALLA VALLEY STATE PRISON RIVERSIDE CO.
Label No.
Assessor Parcel No.
11
12
13
14
15
16
17
18
Portion of 879-040-011
879-040-006
879-040-012
879-040-027
879-040-028
879-040-030
879-040-029
879-040-008
SECTION 6 Ͳ Page 404
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CVSP-Chuckawalla Valley State Prison Property Boundaries (Continued)
19
Chuckawalla Valley State Prison
Riverside Co.
Ironwood State Prison
Real Property Number 9288 – CHUCKAWALLA VALLEY STATE PRISON RIVERSIDE CO.
Label No.
Assessor Parcel No.
19
818-132-023
SECTION 6 Ͳ Page 405
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CVSP-Chuckawalla Valley State Prison Coverage Areas
SECTION 6 Ͳ Page 406
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
COR-California State Prison, Corcoran (and SATF-Substance Abuse Treatment Facility & State Prison)
Property Boundaries
Corcoran State Prison
Approximate
Facility Boundary
California Substance Abuse Treatment
Facility and State Prison
Real Property Number 36 – CORCORAN STATE PRISON
Label No.
Assessor Parcel No.
1
2
3&4
Blank
Portion of 044-110-050
Portion of 044-110-052
044-110-026 & Portion of 044 -110-053
County did not assign parcel number and includes it as part of
044-110-026 & 053
SECTION 6 Ͳ Page 407
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
COR-California State Prison Coverage Areas
SECTION 6 Ͳ Page 408
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CMC-California Men’s Colony Property Boundaries
DOM Camp San Luis
Obispo
DOM Camp San Luis
Obispo
1
3
2
4
CPSU San Luis
Obispo
Real Property Number 46 – CALIFORNIA MEN’S COLONY
Label No.
Assessor Parcel No.
1
2
3
4
Portion of 073-251-001
Portion of 073-331-032
Portion of 073-251-001
Portion of 073-331-010
SECTION 6 Ͳ Page 409
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CMC-California Men’s Colony Coverage Areas
SECTION 6 Ͳ Page 410
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
PVSP-Pleasant Valley State Prison Property Boundaries
Real Property Number 9733 – PLEASANT VALLEY STATE PRISON
Label No.
Assessor Parcel No.
1
2
3
4
5
6
085-020-09
085-020-35
085-020-16
Department of Mental Health
Department of Mental Health
Department of Mental Health
Note: Parcels labeled 4, 5 & 6 were acquired by CDCR. The area outlined in pink was transferred to the
Department of Mental Health on 5/7/2003.
SECTION 6 Ͳ Page 411
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
Sierra Conservation Center Boundaries
Real Property Number 35 – SIERRA CONSERVATION CENTER
Label No.
Assessor Parcel No.
1
2
3
4
063-070-20
063-090-14
063-070-63
063-070-61
SECTION 6 Ͳ Page 413
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
Sierra Conservation Center Boundaries
Real Property Number 35 – SIERRA CONSERVATION CENTER
Label No.
Assessor Parcel No.
5
7
058-230-74
064-081-36
SECTION 6 Ͳ Page 414
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
PVSP-Pleasant Valley State Prison Coverage Areas
SECTION 6 Ͳ Page 412
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
Sierra Conservation Center Coverage Areas
SECTION 6 Ͳ Page 415
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
LAC-California State Prison, Los Angeles County Property Boundaries
Los Angeles County Facility
Real Property Number 9474 – CALIFORNIA STATE PRISON LOS ANGELES
Label No.
Assessor Parcel No.
1
3203-140-902
SECTION 6 Ͳ Page 416
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
LAC-California State Prison, Los Angeles County Coverage Areas
SECTION 6 Ͳ Page 417
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
RJD-Richard J. Donovan Correctional Facility Property Boundaries
Real Property Number 49 – R J DONOVAN CORRECTIONAL FACILITY AT ROCK MOUNTAIN
Label No.
Assessor Parcel No.
1
2
3
4
646-040-20
648-011-04
646-080-16
648-040-26
SECTION 6 Ͳ Page 418
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
RJD-Richard J. Donovan Correctional Facility Coverage Areas
SECTION 6 Ͳ Page 419
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CCC-California Correctional Center (and HDSP-High Desert State Prison) Property Boundaries
High Desert State Prison
California Correctional Center
Real Property Number 47 – CALIFORNIA CORRECTIONAL CENTER
Label No.
Assessor Parcel No.
1
2
3
4
5
6
7
8
9
High Desert SP
High Desert SP
Portion of 117-510-06
117-510-10
Portion of 117-150-01
101-130-07
101-130-06
117-150-23
117-150-24
SECTION 6 Ͳ Page 420
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CCC-California Correctional Center (and HDSP-High Desert State Prison) Coverage Areas
SECTION 6 Ͳ Page 421
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CMF-California Medical Facility (and SOL-California State Prison, Solano) Property Boundaries
Approximate Boundary Between
California Medical Facility and
California State Prison – Solano Co
California Medical Facility
California State Prison Solano Co
California State
Prison – Solano Co
Real Property Number 45 – CALIFORNIA MEDICAL FACILITY
Label No.
Assessor Parcel No.
3
4
5
6
7
0128-070-100
0128-070-040
0132-030-020
0128-070-050
0128-070-110
SECTION 6 Ͳ Page 422
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CMF-California Medical Facility Coverage Areas
SECTION 6 Ͳ Page 423
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SATF-Substance Abuse Treatment Facility & State Prison (and COR-California State Prison, Corcoran)
Property Boundaries
Corcoran State Prison
Approximate
Facility Boundary
California Substance Abuse Treatment
Facility and State Prison
Real Property Number 10105 – CALIFORNIA SUBSTANCE ABUSE TREATMENT
FACILITY AND STATE PRISON
Label No.
Assessor Parcel No.
1
2
4
5
6
Blank
Portion of 044-110-050
Portion of 044-110-052
Portion of 044 -110-053
044-130-005
044-130-024
County did not assign parcel number and includes it as part of 044-110-026 & 053
SECTION 6 Ͳ Page 424
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SATF-Substance Abuse Treatment Facility & State Prison Coverage Areas
SECTION 6 Ͳ Page 425
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SAC-California State Prison, Sacramento Property Boundaries
Real Property Number 10486 – CALIFORNIA STATE PRISON – SACRAMENTO COUNTY
Label No.
Assessor Parcel No.
1
2
3
Portion of 071-0010-021
Portion of 071-0010-021
Portion of 071-0010-021
SECTION 6 Ͳ Page 426
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SAC-California State Prison, Sacramento (and FSP-Folsom State Prison) Coverage Areas
SECTION 6 Ͳ Page 427
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
MCSP-Mule Creek State Prison Property Boundaries
Real Property Number 43 – MULE CREEK STATE PRISON, IONE
Label No.
Assessor Parcel No.
1
2
3
4
5
005-070-011
005-070-007
005-070-008
004-290-004
004-290-005
SECTION 6 Ͳ Page 428
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
MCSP-Mule Creek State Prison Coverage Areas
SECTION 6 Ͳ Page 429
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
WSP-Wasco State Prison & Reception Center Property Boundaries
Real Property Number 9647 – WASCO STATE PRISON RECEPTION CENTER
Label No.
Assessor Parcel No.
1
2
3
4
487-080-009
487-080-011
487-080-014
487-080-015
SECTION 6 Ͳ Page 430
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
WSP-Wasco State Prison & Reception Center Coverage Areas
SECTION 6 Ͳ Page 431
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
NKSP-North Kern State Prison Property Boundaries
Real Property Number 9648 – NORTH KERN STATE PRISON
Label No.
Assessor Parcel No.
1
2
3
4
520-020-03
520-020-04
520-020-06
520-020-07
SECTION 6 Ͳ Page 432
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
NKSP-North Kern State Prison Coverage Areas
SECTION 6 Ͳ Page 433
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SQP-California State Prison, San Quentin Property Boundaries
Map Sheet 4
Map Sheet 1
Map Sheet 3
Map Sheet 2
Real Property Number 52 – CALIFORNIA STATE PRISON – SAN QUENTIN
Note: The subsequent four (4) pages reflect the SQP parcels.
SECTION 6 Ͳ Page 434
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SQP-California State Prison, San Quentin Property Boundaries (Continued)
Real Property Number 52 – CALIFORNIA STATE PRISON – SAN QUENTIN
Map Sheet 1
Label No.
Assessor Parcel No.
1
21
22
Portion of 018-154-15
018-154-05
018-152-12
SECTION 6 Ͳ Page 435
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SQP-California State Prison, San Quentin Property Boundaries (Continued)
Real Property Number 52 – CALIFORNIA STATE PRISON – SAN QUENTIN
Map Sheet 2
Label No.
Assessor Parcel No.
2
15
17
18
19
20
018-154-17
Portion of 018-154-16
018-154-09
No reference to this parcel
018-154-06
018-154-07
SECTION 6 Ͳ Page 436
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SQP-California State Prison, San Quentin Property Boundaries (Continued)
Real Property Number 52 – CALIFORNIA STATE PRISON – SAN QUENTIN
Map Sheet 3
Label No.
Assessor Parcel No.
3
4
16
018-154-18
018-154-11 (Did not find fee document. May belong to CDCR, Caltrans or SLC)
018-154-10
SECTION 6 Ͳ Page 437
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SQP-California State Prison, San Quentin Property Boundaries (Continued)
5
27
Real Property Number 52 – CALIFORNIA STATE PRISON – SAN QUENTIN
Map Sheet 4
Label No.
Assessor Parcel No.
5
6
7
8
9
10
11
12
13
14
27
018-165-01
018-161-01
018-161-02
018-161-03
018-161-04
018-161-05
018-162-01
018-162-02
018-162-03
018-162-04
018-163-16
SECTION 6 Ͳ Page 438
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
SQP-California State Prison, San Quentin Coverage Areas
SECTION 6 Ͳ Page 439
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CCI-California Correctional Institution Property Boundaries
Real Property Number 40 – CALIFORNIA CORRECTIONAL INSTITUTION
Label No.
Assessor Parcel No.
1
2
3
4
376-011-01
376-013-02
376-013-03
376-014-03
SECTION 6 Ͳ Page 440
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CCI-California Correctional Institution Coverage Areas
SECTION 6 Ͳ Page 441
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CIW-California Institution for Women Property Boundaries
Real Property Number 41 – CALIFORNIA INSTITUTION FOR WOMEN
Label No.
Assessor Parcel No.
1
2
1057-191-04
1057-191-05
SECTION 6 Ͳ Page 442
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
CIW-California Institution for Women Coverage Areas
SECTION 6 Ͳ Page 443
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
HDSP-High Desert State Prison (and CCC-California Correctional Center) Property Boundaries
High Desert State Prison
California Correctional Center
Real Property Number 9982 – HIGH DESERT STATE PRISON
Label No.
Assessor Parcel No.
1
2
3
4
5
6
7
8
9
101-120-12
101-130-08
Portion of 117-510-06
California Correctional Center
Portion of 117-150-01
California Correctional Center
California Correctional Center
California Correctional Center
California Correctional Center
SECTION 6 Ͳ Page 444
CALIFORNIA TECHNOLOGY AGENCY
ATTACHMENT 1 Ͳ AGREEMENT OTP 11Ͳ126805
INMATE WARD TELEPHONE SYSTEM/MANAGED ACCESS SYSTEM SERVICES
EXHIBIT 6-T MAS COVERAGE BY FACILITY (CONTINUED)
HDSP-High Desert State Prison (and CCC-California Correctional Center) Coverage Areas
SECTION 6 Ͳ Page 445
