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IWTS
Attachment 6 B
System Requirements
Requirement
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S.1
S.1.1
S.1.1.1
S.1.1.2
S.1.1.3
S.1.1.4
S.1.2
S.1.2.1
S.1.2.1.1
Service Level 1 Service Level
Requirement 2 Requirement
Category
Category
Requirement
The State will provide all internal cabling (inside wiri ng) from the demarcation block in the Telecommunications Room
(conduit) to the following areas outside the Telecommunications Room using Category III wiring.
All telephones.
S.1.2.1.6
Satellite camps.
S.1.2.1.7
S.1.2.2
S.1.2.3
Remote Peripheral Exchange (RPE)
The IWTS shall be capable of providing all data and voice services over this State provided Category III wiring.
The contractor shall provide all signal amplification equipment necessary to send and receive signals across State provided wiring.
All cables and wires shall be designed with a minimum of 48 volts of current carrying capacity and intrinsic strength for the purpose for
which it will be used.
Any splices in the system wiring must meet Industry standards of strength and continuity.
Power
Power Requirements
The contractor shall provide the State with a written description of the power requirements associated with IWTS hardware components.
The contractor shall clearly delineate what power is required to operate each hardware component at each correctional facility. The
contractor is advised that the State performs tests of its backup generators at least once per month. During this testing the power will be
temporarily disabled through the correctional facility including the Telecommunications room.
Uninterruptible Power Source
S.2.2
S.2.2.1
S.2.2.3
S.2.3
S.2.3.1
S.2.3.1.1
S.2.3.1.2
S.3
S.3.1
S.3.1.1
S.3.2
S.3.2.1
S.3.3
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S.1.2.1.5
S.2.1.1
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All towers.
All workstations.
Correctional facility recording equipment.
All monitoring equipment.
S.1.2.5
S.2
S.2.1
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and the pathway
S.1.2.1.2
S.1.2.1.3
S.1.2.1.4
S.1.2.4
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The contractor shall be responsible for providing, installing, and maintaining all IWTS UPS system equipment at each of the correctional
facilities and locations covered by this contract.
The IWTS, all subsystems, and other peripheral equipment necessary to meet the operational requirements set forth in this RFP, shall be
powered by a continuous on-line Uninterruptible Power Source (UPS) capable of providing
two (2) hours 30 minutes , at a minimum, of
system operation if the primary AC power source, public utility, or generator supplied is not available.
Electrical Conditioning
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The contractor shall be responsible for service outages due to electrical surges or reduced voltages in any portion of the system or
service. These include outages or reduced voltages due to lightning or poor electrical qualities provided from the correctional facility.
It shall be the contractor's responsibility to provide electrical conditioning and protection, such as Universal Power Supplies and surge
protection strips to protect aII IWTS equipment against power outages, electrical surges, reduced voltages, and/or poor electrical qualities
provided from the correctional facility. Any changes to the physical structure of a correctional facility for the installation of these
conditioning and protection devices must be approved by and coordinated with the State.
The IWTS shall be capable of recovering from a power outage automatically or remotely once power is restored.
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NETWORK
Communications Interfaces
The IWTS shall support all industry accepted telecommunications network interfaces required for connectivity to telecommunications
carriers to support all outbound calling services. The IWTS shall specifically support all interfaces required for connection to the Vendor
carrier's services. The contractor shall be capable of interfacing with State provided internal telephone wiring via Amphenol connectors.
Direct T-1 Digital Interface
Due to space limitations, the IWTS shall be capable of accepting multiple direct T-1 digital circuits for the voice services necessary to
fulfill the requirements of this contract. This requirement shall not be fulfilled through the use of an external channel bank.
Wide Area Network
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S.3.3.1.7.2
The contractor shall design and install a wide area network (WAN) as part of the IWTS to provide connectivity among the IWTS systems
at State correctional facilities and to support the capability for system-wide IWTS administrative operations and functions.
The contractor shall be responsible for providing and installing all IWTS WAN equipment at each of the correctional facilities and locations
covered by this contract. Contractors shall also specify Network Management Systems (NMS) to be provided that support network
startup, maintenance, monitoring, and operations. Contractors shall fully consider the cost of these components in their proposed rates
The contractor shall design its IWTS WAN configurations assuming the use of broadband transmission capacity provided through Vendor
carrier's services Dedicated Transmission Service for IWTS WAN connectivity.Contractors shall indicate the number of such circuits to
be installed to support IWTS functions required in this RFP, but shall not include the cost of such facilities in their rates for IWTS collect
The IWTS WAN shall not have a single point of failure which could adversely affect the entire WAN. The State will provide the circuits
necessary to fulfill the contractor's system architecture which shall preclude there being a single point of failure. The contractor shall
provide the network design and equipment necessary to fulfill this requirement.
The contractor shall provide capabilities to protect against network outages or loss of Network Management Systems for the WAN.
The IWTS shall be a premise based platform that is capable of being networked to a central site(s) system for the purpose of database
edits, management, monitoring status, report generation, secondary control, etc. Primary monitoring status and control for all sites shall
be the Contractor's designated Network Operations Center (NOC).
For Level 1 service, the equipment shall be centralized
For Level 2 service at CDC institutions , the equipment shall be premise-based
For Level 2 service at CDC/CDF Camps and CYA Facilities, the equipment may be centralized with a workstation and printer on premise.
The WAN shall be maintained and monitored by the contractor at its
(NOC ) and shall be capable of being monitored by CDC/CYA Central
Network management for both wide area and any local area networks shall provide at a minimum the following functions:
Define, maintain, and monitor the status and performance of the network configuration.
View equipment and software errors.
S.3.3.1.7.3
Monitor the status of any network nodes.
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S.3.3.1.7.4
Monitor the performance of the workstations and main computers.
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S.3.3.1.7.5
Troubleshoot the network, workstations, and servers.
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S.3.3.1
S.3.3.1.1
S.3.3.1.2
S.3.3.1.3
S.3.3.1.4
S.3.3.1.5
S.3.3.1.5.1
S.3.3.1.5.2
S.3.3.1.5.3
S.3.3.1.6
S.3.3.1.7
S.3.3.1.7.1
S.3.3.1.8
S.3.3.1.9
S.3.3.1.10
S.3.3.1.11
S.3.3.1.12
S.3.3.1.13
S.4
S.4.1
S.4.1.1
S.4.1.2
S.4.2
S.4.2.1
S.4.2.2
S.4.2.3
S.4.2.4
S.4.2.5
S.4.2.6
S.5
S.5.1
S.5.1.1
S.5.1.1.1
S.5.1.1.1.1
S.5.1.1.1.2
S.5.1.1.3
The contractor shall provide sufficient equipment and outgoing trunks to ensure that the probability of blocking a call made by an
inmate/ward does not exceed one percent during the busiest hour at any institution.
The contractor shall evaluate the percentage of calls blocked by call type for each institution on a monthly basis and shall increase the
system/ service capabilities within 30 days, to meet the minimum of one percent call blocking.
Trunk Rotation
The contractor shall provide the IWTS so that when a trunk is unavailable, the call shall be automatically rerouted to the next available
Trunks shall not be permanently assigned or affixed to an individual telephone or station. Telephone stations shall access the next
available trunk on a rotating basis.
The contractor shall provide the State with a flow chart(s) of call processes including voice response decision branches which the IWTS
will be required to follow. This flow chart(s) shall be maintained current throughout the life of this contract and provided to the State prior
Line grade of service for the IWTS shall be P.01 grade. The Provider shall provision the required number of dedicated and trunk access
lines necessary to provide 99% non-blocking availability during peak usage periods.
Trunk lines or other transport media shall provide audio quality that meets or exceeds industry standards enacted by appropriate
standards organizations for transmitted and received levels, noise, cross talk and frequency range.
The Provider shall provide a Firewall for each node connected to the network for security and hacker protection purposes.
SYSTEM CAPACITIES
Capacity Requirements
The contractor shall provide system capacities/limits for the system they are proposing. At a minimum, specific capacities for the
following areas shall be provided.
Call Detail Records.
S.5.1.1.4
S.5.1.1.4.1
S.5.1.1.4.2
Statewide.
Correctional Facility.
S.5.1.1.3.1
S.5.1.1.5
Workstations.
S.5.1.1.5.1
Statewide.
Correctional Facility.
S.5.1.1.5.2
S.5.1.1.6
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All software to support any local and wide area networks from the workstations, to the local network components, to the WAN
components, shall be provided by the contractor.
The IWTS information is sensitive. Communication of information across the WAN or dial up modems shall use a method of encryption.
The contractor shall use the industry's most current encryption methods for data transferred via the WAN
, however encryption does not
need to be used if the vendor can demonstrate to the State that their system is adequately partitioned and can provide the security that
The IWTS network shall be able to be easily migrated to VOIP
The system shall provide multi-user access across the WAN to all functions within the system.
The network of systems shall be configured such that a malfunction of one (1) system shall not affect any other system.
The system’s equipment shall match the line voltage of the carrier’s network and the telephone(s) auditory volume shall not suffer any
TRUNK AND DEDICATED ACCESS LINES
Trunk Group Availability
Statewide.
Correctional Facility.
Voice Recordings
The IWTS must be capable of maintaining the locked and/or flagged voice recording on the hardrive for up to seven years after the
adjudication of the civil or criminal litigation.
Statewide.
Correctional Facility.
Simultaneous users (administrative, not telephone)
S.5.1.1.3.2
S.5.1.1.3.3
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Intercom monitors (shall include all necessary equipment for this purpose).
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S.5.1.1.6.1
Statewide.
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S.5.1.1.6.2
Correctional Facility.
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S.5.1.1.7
Simultaneous users of Intercom monitor equipment.
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S.5.1.1.8
Telephones.
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S.5.1.1.8.1
Statewide.
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S.5.1.1.8.2
Correctional Facility.
S.5.1.1.9
Line card or CO port (contractor shall provide the various combinations available).
Telephone calls.
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S.5.1.1.10
S.5.1.1.10.1
Statewide.
S.5.1.1.10.2
Correctional Facility.
S.6
HARDWARE
Documentation of Hardware Engineering
S.6.1
S.6.1.1
S.6.2
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The contractor shall provide engineering specifications for all major hardware components used to meet the requirements of this contract.
This shall include all switching, computer telephone integration (CTI), interactive voice response (IVR), workstations, and WAN/LAN
of each component's capability to adequately perform the
equipment. These engineering specifications shall provide an explanation
requirements of this RFP. Any future changes to the hardware or a component's configuration must also be documented and provided to
Switching Equipment
S.7
The contractor shall be responsible for providing and installing all of the IWTS switching equipment necessary to perform the
requirements of this contract.
The IWTS switching equipment shall provide an interface with the public telephone network.
All of the IWTS switching equipment shall be compatible with all other IWTS components including the telephone set equipment, IVR
equipment, CTI equipment, and call monitoring equipment (for Service Level 1, this relates only to telephone system and the carrier
SOFTWARE
S.7.1
Software Documentation
S.7.1.1
Software documentation shall be provided by the contractor, along with any updates when applicable.
Software design documentation shall conform to current established engineering standards. This documentation shall be
available to the State for review, upon request, after award of contract.
S.6.2.1
S.6.2.2
S.6.2.3
S.7.1.2
S.7.1.3
S.7.1.4
S.7.1.5
S.7.2
S.7.2.1
S.7.2.2
S.7.2.3
S.7.2.4
S.7.2.5
S.7.2.6
S.7.2.7
S.7.2.8
S.7.2.9
S.7.2.10
S.7.3
S.7.3.1
S.7.3.2
S.7.3.3
S.7.3.4
S.7.3.5
S.7.3.6
S.7.4
S.7.4.1
S.7.4.2
S.7.4.3
S.7.4.4
S.7.4.5
S.7.4.6
S.7.5
S.7.5.1
S.7.5.2
S.7.5.3
S.7.5.4
S.7.5.5
S.7.5.6
S.7.5.7
S.7.5.8
S.8
S.8.1
S.8.1.1
S.8.2
S.8.2.1
S.8.3
S.8.3.1
S.8.4
S.8.4.1
S.8.4.2
S.8.5
S.8.5.1
S.8.6
S.8.6.1
S.8.6.2
S.8.6.3
S.8.6.4
S.8.6.5
S.8.6.6
S.8.7
S.8.7.1
S.8.7.2
S.8.7.2.1
S.8.7.3
S.8.8.3.1
S.8.8.3.2
S.8.8.3.3
S.8.8.4
S.8.8.4.1
S.8.8.5
S.8.8.5.1
S.8.8.6
S.8.8.6.1
S.9
S.9.1
S.9.1.1
S.9.2
S.9.2.1
S.9.2.2
S.9.3
S.9.3.1
S.9.3.2
S.9.3.3
S.9.3.4
S.9.3.5
S.9.3.6
S.9.3.7
S.9.3.8
S.9.3.10
S.9.3.11
Response
Code
CABLING AND WIRING
CABLING AND WIRING
The State maintains an Inmate/Ward Telephone System (IWTS) demarcation point in the correctional facility Telecommunications Room.
Where Applicable, the for inmate/ward telephone lines may be extended by the State to the Investigative Services Unit (ISU) Room
where the IWTS equipment is located. The contractor shall provide all wiring and cabling in accordance with the following:
The contractor shall be responsible for providing all cabling necessary to bring the required services of this contract to the demarcation or
extended demarcation point in the correctional facility.
telecommunications
The contractor shall provide all wiring and cabling necessary to connect their equipment to the service blocks in the
room or ISU Room. The contractor shall also provide all wiring and cabling necessary to connect their equipment to the State provided
blocks for internal wiring in the Telecommunications room or the ISU room.
All IWTS wiring and cabling infrastructures shall meet current industry standards and commercially accepted practices. All IWTS wiring
and cabling shall be concealed from plain view.
Contractor Use of State Provided Wiring
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provided made
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The contractor shall provide reasonable information on the personnel who companies involved in develop ing the IWTS software and the
companies involved in developing the IWTS software , including partnerships with other companies, qualifications, background, number of
employees, and relationship to the prime contractor.
The State shall be provided all software license s rights necessary to legally operate the IWTS.
All electronic data used or created in the IWTS, including call records database, archived data, and reports and study results shall remain
the property of the State.
Software Features
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All software shall provide easily accessed on-line help utilizing help menus from each screen.
The system shall provide a "print screen" capability that allows the State operator to immediately obtain a hard copy of displayed
information. In addition, the State operator shall have the capability to scroll and lock information on the terminal screen. Scrolling through
screen views of reports shall be capable of being accomplished through the use of keyboard arrow keys. Page up and page down keys
shall be capable of being used to move between pages of screen reports.
The IWTS shall provide a menu feature that allows the operator to cancel any individual or all print jobs in progress.
The software shall use graphical user interfaces and menu-based command structures comparable to a Microsoft Windows environment.
Function keys shall be programmed to operate similarly and consistently throughout the IWTS system (e.g., F1 is "help" for all screens,
F2 is "print" for all screens).
Hidden menus to swap from one screen to another without exiting from the current account shall be provided.
The system shall use Point and Click technology.
Tab keys shall be capable of being used to move between fields on screens.
The keyboard escape key or other keystroke method shall be capable of being used to escape from any screen, print job, or data
commit, without an adverse effect on the system.
The IWTS should be designed to interrogate the system to perform self-diagnostics. A complete system test should be done
automatically at least once every twenty-four (24) hours.
Software Changes and Updates
Following award of the contract and through the installation of the second correctional facility, the contractor shall make changes and
adjustments to the software as detailed in Section V of this RFP at no additional cost to the State.
Software updates for "bugs" shall be scheduled for implementation twice per year, in coordination with the State. Additional updates may
be made as necessary for corrective actions in coordination with the State. A "Bug List" is defined as software problems which the State
has determined to allow the contractor to correct in the semi-annual software update.
All software updates proposed by the contractor shall be fully documented and tested. The State shall have the right to observe and
participate in this testing process. Documentation of software updates and testing must be provided to the State.
Implementation of software updates, Beta testing, and scheduling of implementations must be approved by the State.
The IWTS shall be designed to provide implementation of software changes and updates at individual sites, such that all other sites
continue running on the existing software until the changes or updates are fully tested and approved at the Beta sites.
The Vendor shall provide statewide remote software upgrades, at no cost to the State.
Operating System Software
In order for the IWTS to be flexible in its expansion and integration capabilities, the operating system architecture shall be based on a
multitasking open system concept, using widely accepted standards of hardware and software interfaces, distributed architecture,
networking and platform-independent software.
The IWTS shall be configured so that new applications can be added to existing processors or so that existing applications can be moved
to a different processor and be fully compatible with the hardware and software environment.
The IWTS shall maintain consistent and accurate California time and date stamping, consistent Statewide for all IWTS sites.
The accurate date and California time of day shall be distributed to all workstations' processors using or displaying the date and time of
Software shall be capable of automatically adjusting for California daylight savings time changes, standard time changes, and dates in
the year 2004 and beyond.
California time of day and date changes shall be capable of being accomplished without causing interruption to system operations.
Telephone Call Switching Control Software
Switching control software shall be a programmable, flexible telephone control software package that manages the switching of
inmate/ward telephone calls from the correctional facility. The Contractor's shall indicate in their proposal how changes are made to this
switching control software and the degree of difficulty involved in making changes or improvements to the existing control processes.
The IWTS is an outgoing calling system only and switching control software shall, therefore, not connect an incoming call to an
All switching software shall be compatible and function efficiently with the interfaces between the telephone system and the vendor
carrier's services, the IWTS computer software, the automated messaging function, and the computer-telephony function.
Switching system control shall interface with the local exchange carrier service, and the interState carrier service to direct the collect
calls over the proper trunks.
Switching software shall interface with the IWTS software to allow or disallow a telephone call based on criteria determined by the IWTS
software, to maintain a real-time record of call in process, and to update the inmate/ward call records.
Switching software shall interface with the automated voice response system
.
Switching software shall interface with the computer-telephony application providing the connectivity access and protocol conversions
required for call processing applications.
Control switching software shall also provide and be capable of printing, standard traffic measurement and standard telephone call
accounting information. This information shall be accessible to authorized State IWTS staff both on-line and in a report format.
FACILITIES
Heating, Ventilation and Air Conditioning
The IWTS shall be capable of operating in an environment which is seventy (70) to one hundred ten (110) degrees Fahrenheit, and a noncondensing forty to ninety percent humidity.
Telecommunications Rooms
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The State expects that the current HVAC plants serving existing Telecommunications rooms will be adequate for the proposed system.
Should the proposed system require additional space conditioning, the Contractor shall be required to purchase such assets as are
required and approved by the State.
Telecommunications Room Mounting
All mounting units, such as racks, terminal cabinets, distribution closets, backboards, and others shall be equipped with terminal
connections to which all entering cables shall be wired. Terminal connections shall be placed as near as possible consistent with
accessibility to a point which cables would normally enter.
Back-up and Recovery
The Contractor shall provide a centralized off-site storage capability for all Call Detail Record(CDR) calls with sufficient storage capacity
to store all CDR calls for the life of the contract.
. The Contractor shall retain all recorded conversations for a minimum of one year.
These recorded conversations shall be accessible via remote access from State workstations.
The Contractor shall provide a centralized off-site storage capability to permanently store a limited number of designated “non-expiring”
recorded calls and Call Detail Records (for Service Level 1, this relates to Call Detail Records only).
Physical Space Requirements
The contractor shall provide the State with a written description of the space requirements associated with the IWTS hardware
components. The contractor shall clearly delineate how much physical space is required by each hardware component, and the contractor
shall provide a recommended equipment layout configuration. Due to limited space available in State correctional facilities, a smaller
CDC Central Office Requirements
The IWTS contractor shall provide the State with an IWTS administrative system at CDC Telecommunications Branch, Central Office to
oversee and administer system-wide operations and service, compile data on inmate/ward use of the system, reconcile financial
activities, facilitate training of State staff on IWTS operation and capabilities, and perform system tests. This system will be used by
CDC State Central Office staff only. Call volumes at this site will not exceed 300 minutes per month. The contractor shall not bill the
called party or the State for any of these calls However the contractor shall still fulfill all of the requirements stated in this section
The IWTS shall provide CDC Central Office staff the capability to remotely call into the system using IWTS workstations, emulate the
IWTS terminal, and perform functions using the same keyboard functions as would be used if directly connected to the system. This
remote capability shall require a system logon procedure and all data transmissions shall be fully encrypted. Transmission speeds shall
The database information used to support the CDC Central Office system shall be partitioned from all other correctional facilities, such
that calls, will not be reflected as a part of the Central Office reconciliation reports. However, this capability shall not preclude the
possibility of performing tests for centralized functionality between the State Central Office system and the LEIU.
The IWTS shall be capable of interfacing with CDC current (at the time of contract award) Windows environment.
Each installed IWTS site shall have one (1) printer, at a minimum, associated with it for the generation of reports, alarms, and status. If
networked, print jobs from a remote system may be directed to a central site printer and vice-versa.
The IWTS system installed at the CDC Central Office facility shall include all hardware, software, and service, corresponding to all
equipment installed at any State correctional facility. All services shall be installed, however, less quantities will be required. The CDC
two functioning inmate/ward telephones, with service types and quantities capable of meeting
Central Office facility shall require up to
the percentage grade of blocking required of this contract.
Contractor Central Operations Facility (COF)
The contractor shall provide their own facility (non-State) to house all IWTS equipment which is not specifically required at a site and is
necessary to provide centralized operations, including database processing and data storage. The contractor shall allow State staff
access to this facility. The contractor shall provide disaster recovery plans for this facility in case of destruction of the site.
Security
The contractor shall provide the State with the system security plans the contractor shall put in place to protect the IWTS data, and
hardware components. The methods of physical security may include, but are not limited to,
combination of key lock, motion detectors,
State Access
The CDC/CYA Central Office staff shall have access to the contractor's Central Operations Facility and any information stored or
generated in relation to the IWTS.
The CDC/CYA Central Office shall maintain the right to perform site visits to the contractor's Central Operations Facility without prior
notice to the contractor.
The CDC/CYA Central Office staff shall maintain ownership of all information stored or generated at the Central Operations Facility that
is related to the IWTS operations.
Disaster Recovery
The contractor shall provide the following products as a plan to restore system operations in case of a disaster at the contractor provided
Central Operations Facility and for each installed State location. The contractor shall be required to adhere to these plans in case of a
system disaster. These products shall be submitted on electronic medium to the State within four months of award of contract and
become the property of the State These plans shall be updated by the contractor yearly. These plans will be reviewed for adequacy and
Risk Analysis Report
The contractor shall provide a report of the risk analysis identifying threats to information assets and existing vulnerabilities. The
contractor shall provide plans which recommend methods to minimize the risk of loss.
Contingency and Disaster Recovery Plans
The contractor shall provide the plans and arrangements which are necessary to ensure continuity of the critical functions of the IWTS.
This plan should cover all events of total or partial cessation of operations or destruction of the data base or physical facility. These
plans should include procedures for both automated and manual recovery.
INMATE/WARD TELEPHONES
Installation
The contractor shall be responsible for providing and installing all the inmate/ward telephone equipment at each of the correctional
facilities and locations covered by this contract at no cost to the State. These telephone sets will be used by inmate/wards to place calls
via the IWTS. Section II, Current Environment (Table 3-1 through Table 3-3), Correctional Facility Information, presents the number of
telephones currently installed at each correctional facility and location. The contractor shall be responsible for all modifications to
existing enclosures necessary to mount the proposed station set
Quantity of Inmate/Ward Telephones
The IWTS contractor shall initially provide inmate/wards a ratio of 1:1 of current inmate/ward telephones across all correctional
The contractor shall be required to install additional inmate/ward telephones over the life of the contract as required by the State, at no
Inmate/Ward Telephone Features
The majority of the inmate/ward telephones installed shall predominantly be permanently mounted wall phones with a heavy-gauge steel
case, heavy-duty metal keypad, bonded handset, steel reinforced, and metal-wrapped cord.
Portable telephone sets shall be required at each correctional facility, with a ratio of 1:1 of current inmate/ward telephones at each
correctional facility (this only upon request for Service Level 1)
The contractor shall also provide "all-weather" telephones to be used as required by the State. This applies to all "outside" inmate/ward
telephones needed throughout the State.
The contractor shall be responsible for installing the inmate/ward telephones at State defined locations and making any modifications to
existing enclosures necessary to mount the proposed State Telephone
The contractor is responsible for the proper operating condition of all the inmate/ward telephones.
All of the IWTS inmate/ward telephones shall be Dual-Tone Multi Frequency (DTMF) compatible.
Inmate/ward telephones installed at correctional facilities shall not be programmable
or manipulated by inmates. However, secured phones
that could be programmed by the contractor for purposes mutually agreed upon by the State may be considered
for any purpose .
Inmate/ward telephones shall not be capable of being used to program any feature of the IWTS.
The contractor shall provide a unique number, physically imprinted on each inmate/ward telephone at a correctional facility so that the
number can be seen by State staff for the purpose of reporting troubles and troubleshooting problems. As telephones necessitate
replacement, they shall be renumbered by the contractor. As new telephones are added they shall be identified in the same manner and
all appropriate paper work shall be updated to reflect the addition. Inmate/ward telephones shall be capable of reducing background noise
through the use of confidencers or directional microphones in the handset
All of the inmate/ward telephones shall provide volume controls which allow inmate/wards to amplify the called party's voice.
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Addendum # 8
June 23, 2004
IWTS
Attachment 6 B
System Requirements
Requirement
#
S.1
S.9.3.12
S.9.3.13
S.9.3.14
S.9.3.15
S.9.3.16
S.9.3.17
S.9.3.18
S.9.3.19
S.9.3.20
S.9.3.21
S.9.3.22
S.9.3.23
S.9.3.24
S.9.3.25
S.9.3.26
S.9.3.27
S.9.3.28
S.9.3.29
S.9.3.29.1
S.9.3.29.2
S.9.3.29.3
S.9.3.29.4
S.9.3.29.5
S.9.3.29.6
S.9.4
S.9.4.1
S.9.4.2
S.9.4.3
S.9.4.4
S.9.5
Requirement
The contractor shall provide dialing instructions in English and Spanish on each inmate/ward telephone in a manner which reduces the
possibility of being destroyed. The contractor shall maintain these instructions for legibility and accuracy, and is responsible for updates
The contractor shall not use physical items such as
smart cards or magnetic swipe cards as means for accessing the inmate/ward
telephone. However, smart cards installed within a secured phone may be considered by the State to be used for purposes mutually agreed
upon between the State and contractor.
The IWTS shall incorporate remote system alarms which automatically alert contractor staff to real or potential system and/or service
problems to reduce down time.
The inmate/ward telephones must be line-powered (80mA maximum line power).
The inmate/ward telephones must be weather and spray resistant as they may be in some locations that are exposed to extreme weather
conditions (Bellcore TR-TSY-000456, NEMA 3R, or similar)
All equipment must be UL approved.
standards for installation.
All equipment shall meet or exceed all applicable codes and industry
The IWTS shall accept input from the called party via pulse or DTMF phones.
The inmate/ward telephones shall be “dumb” telephones, i.e., any intelligence shall be provided by the Call Control System, not the
telephones with the exception of considerations made by the State as stated in S.9.3.7 and S.9.3.13
.
All cables, wires and equipment shall be firmly held in place. Fastenings and supports shall be adequate to support their loads with ample
safety factors based upon such factors as seismic zone.
The inmate/ward telephones must be constructed such that they cannot be disassembled and used as weapons, i.e., there must not be
any removable parts on the telephone including the ear and mouthpieces of the receiver.
The inmate/ward telephones shall be manufactured without any coin slots. The covering of existing coin slots is not in compliance with
The inmate/ward telephones housing shall be of rugged construction (14-gauge steel or equivalent or better) and designed so as to
minimize susceptibility to vandalism.
All inmate/ward telephones must be equipped with a metallic, tamper-proof, shockproof keypad.
The inmate/ward telephones must have an armored handset cord that is 12-24 inches in length.
The armored cords for the handsets shall go through the entire length of the handset and not be terminated at the entrance to the
The armored cords shall be designed to withstand a minimum pull force of 800 lbs (longitudinal tension).
Portable Telephones
The inmate/ward telephones must be FCC Part 68 compliant.
The Contractor must supply the requested number of portable telephones necessary to provide inmate/wards housed in lock down units
with access to telephone services.
Portable telephones shall be equipped with an armored handset cord per the specifications as described above of 32-36 inches in length.
Portable telephones shall be equipped with a telephone line that runs from the telephone set to the wall plate that is of sufficient length to
reach the most remote cell served by that telephone.
Portable telephones must be mounted on a movable base constructed in such a fashion that the telephone and the base are vandal
resistant and do not pose a security threat.
The portable telephone shall be equipped with a lockable storage container of appropriate design that is mounted to the portable telephone
base so that when not in use, the cable shall be capable of being unplugged from the wall plate and stored in a secure manner.
Mounting
All enclosures, booths, shelves pedestals, or other mounting apparatus selected for installation must be approved by the State.
The inmate/ward telephones must be surface-mounted with no access to the back of the telephone. The exception will be the portable
TTY/ Telecommunications Device for the Deaf (TDD) telephones.
Alternative authentication mechanisms that are mounted in inmate/ward environments, such as fingerprint scanners, must be constructed
such that they cannot be disassembled and used as weapons, i.e., there must not be any removable part.
Alternative authentication mechanisms that are mounted in inmate/ward environments shall be of rugged construction and designed so as
to minimize susceptibility to vandalism.
American Disabilities Act Compliance Requirements
S.10.1.14
All of the inmate/ward telephones shall be capable of being ADA compliant. Due to security concerns, the State shall be capable of
requiring the contractor to modify certain features on station sets such as cord length and mounting height. The IWTS TDD equipment will
be protected and secured by the State when not in use.
The contractor shall be responsible for providing a single portable TDD for the IWTS at each correctional facility.
The IWTS TDD equipment shall allow inmate/wards to communicate via keyboard entry.
The IWTS TDD equipment shall contain a display and a printer device.
The Contractor shall provide ruggedized portable TTY/TDD telephones for use by hearing-impaired inmate/wards. A printer must be
provided with each TTY/TDD telephone.
The TTY/TDD must be constructed such that they cannot be disassembled and used as weapons, i.e., there must not be any removable
parts on the TTY/TDD telephone.
The Contractor shall provide volume control all of inmate/ward telephones that meets Americans with Disabilities (ADA) and Americans
with Disabilities Act Accessibility Guideline (ADAAG) requirements, e.g., the ability for a hearing-impaired person to use the instrument
Telephone Enclosures (Booths, Wall and/or Pedestal)
Telephone enclosures shall be available for both inside and outside inmate/ward telephones. The telephone enclosures shall provide
privacy for the inmate/ward, but allow the inmate/ward to be visually accessible.
The telephone enclosures that are outside shall
provide protection to the inmate/ward and telephone from inclement weather.
All telephone enclosures must be State approved.
The inmate/ward telephone booth enclosures shall be made with tempered glass panels without wire in the glass. If the steel is used in the
construction of the booth, it must be 14-gauge steel. No plastic may be used in the construction of the enclosures.
Full telephone enclosures shall not have any doors.
The inmate/ward telephone enclosures must not have any removable parts. Security fasteners must be used to secure the enclosure to
the wall and/or floor.
There should not be any colors on the enclosures, with the exception of gray.
Enclosures shall meet all ADA requirements, and as appropriate for new construction or alteration, all Americans with Disabilities Act
Accessibility Guidelines (ADAAG).
MONITORING DEVICES
Monitoring Requirements
The IWTS shall have the capability of monitoring inmate/ward telephone conversations in progress over an intercom monitoring system
and a monitoring workstation.
The IWTS should provide the capability to generate a report of the ON/OFF status of a monitoring station, e.g., if a monitoring station
has been turned OFF, a report maybe generated in a central location at that site.
Call monitoring stations shall provide indicators for each telephone in use at a correctional facility
The IWTS shall provide the capability to terminate calls if the monitoring and/or recording capability becomes inoperative. The system
shall have the flexibility to allow or not allow, at the discretion of the State, the continuance of calls if the monitoring and/or recording
The monitoring system software shall provide an-industry standard graphical user interface (GUI) that adheres to de facto standards for
desktop, screen and window behavior.
The Contractor shall provide the required number of intercom-type speaker systems with control switch for the purpose of monitoring
inmate/ward telephone conversations from control points
For each monitoring workstation, the Contractor shall provide a laminated tamper-proof instruction sheet for the most frequently used
monitoring operations.
For each intercom monitoring system, the Contractor shall provide a laminated tamper-proof instruction sheet for the most frequently
used monitoring operations.
The IWTS monitoring workstations shall allow authorized State staff to access and perform the administrative functions associated with
the IWTS as defined within this RFP.
Call monitoring capability shall be an integral part of the IWTS and require no additional wiring to the IWTS for the addition of station sets.
The call Intercom monitoring stations proposed shall be different equipment than that proposed for workstations. Due to space limitations,
a smaller display device capable of providing the required data.
State staff shall be provided with the capability to identify the call which they wish to monitor and easily access the voice path for that
The time between the first possible detection of a call in process by the remote telephone equipment and a display of the call status shall
not exceed two seconds.
The IWTS Monitoring devices shall provide the following
S.10.1.15
Hands Free Monitoring
S.9.5.1
S.9.5.2
S.9.5.3
S.9.5.4
S.9.5.5
S.9.5.6
S.9.5.7
S.9.6
S.9.6.1
S.9.6.2
S.9.6.3
S.9.6.4
S.9.6.5
S.9.6.6
S.10
S.10.1
S.10.1.1
S.10.1.2
S.10.1.3
S.10.1.4
S.10.1.5
S.10.1.6
S.10.1.7
S.10.1.8
S.10.1.9
S.10.1.10
S.10.1.11
S.10.1.12
S.10.1.13
Service Level 1 Service Level
Requirement 2 Requirement
Category
Category
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Scan
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Park and Listen
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S.10.1.18
Barge in and Talk
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S.10.1.19
Disconnect inmate/ward call
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S.10.1.20
Re-connect inmate/ward telephone
S.10.1.21
Turn phones on
S.10.1.22
Turn phones off
S.10.1.23
Access to Help Screen
S.10.1.16
S.10.1.17
Response
Code
CABLING AND WIRING
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Investigative Security Unit (ISU) and Law Enforcement Investigative Unit (LEIU) Equipment
S.10.2
S.10.2.9
The IWTS contractor shall be responsible for providing and installing up to
four five workstations at each of the correctional facilities and
locations covered by this contract. The State will determine the actual number of IWTS workstations at each correctional facility. The
State may require additional workstations at some correctional facilities.
The IWTS workstations shall include, at a minimum, 15-inch color monitors (with non-glare screens), standard-extended keyboard, high
quality headphones and external speakers, cassette recorder, mouse, printer, and shall have the capability to perform electronic transfer
of data to a removable medium such as a CD-ROM disk.
All of the IWTS workstations shall operate independently of other workstations in the same correctional facility even when accessing the
same stored data.
The IWTS shall provide call monitoring stations for the purpose of audibly monitoring inmate/ward calls and providing information relative
to the call in progress.
The IWTS shall be capable of supporting monitoring workstations at each correctional facility, each capable of monitoring any telephone
in operation at that correctional facility. The amount of monitoring workstations is currently estimated at five per site.
The IWTS shall provide instant identification and access to monitoring of inmate/ward telephone calls. Calls placed by inmate/wards to
alerted numbers and/or from alerted accounts shall be considered a priority and the IWTS shall notify State staff of the call in progress.
The CDC/CYA staff shall have access to a monitoring workstation equipped with a display that will indicate to the staff member the
Destination Number Called
Location or identification of telephone.
S.10.2.10
Duration of call.
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S.10.2.11
Date and California Time of call.
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IWTS Station Number
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S.10.2.1
S.10.2.2
S.10.2.3
S.10.2.4
S.10.2.5
S.10.2.6
S.10.2.7
S.10.2.8
S.10.2.12
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Billing Telephone Number (BTN)
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S.10.2.14
Numbering Plan Area
S.10.2.15
Monitoring workstation equipment shall be capable of monitoring every inmate/ward telephone at a correctional facility
Telephone administration, conversation monitoring, conversation recording and playback should all take place from workstation(s) that
combine all administrative and monitoring functions in a single platform.
The IWTS Monitoring System Equipment used for monitoring inmate/ward telephone calls shall have a computer screen display to
indicate which inmate/ward telephone is being monitored at any given time and show the status of each inmate/ward telephone, in use or
The IWTS Monitoring System Equipment software shall provide on-line user documentation that is indexed and searchable.
The workstation software shall allow for a user-definable scan rate of the inmate/ward telephones being monitored, e.g., the time spent
monitoring an inmate/ward telephone before advancing to the next inmate/ward telephone.
Intercom Monitoring System Equipment
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S.10.2.13
S.10.2.16
S.10.2.17
S.10.2.18
S.10.2.19
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S.10.3
S.10.3.1
S.10.3.2
S.10.3.3
S.10.3.4
S.10.3.5
S.10.3..6
S.10.3.7
S.10.3.8
S.10.3.9
S.10.3.10
S.10.3.11
S.10.3.12
S.10.3.13
S.10.3.14
S.10.3.15
S.10.3.16
S.10.3.17
S.11
S.11.1
S.11.1.1
S.11.1.2
S.11.1.3
S.11.1.4
S.11.1.5
S.11.1.6
S.12
S.12.1
S.12.1.1
S.12.1.2
S.12.1.3
S.12.1.4
S.12.1.5
S.12.1.6
S.12.1.7
The IWTS shall provide State staff the capability to audibly monitor inmate/ward calls in progress. The State will provide its staff with this
capability in various offices, towers, control centers, and other locations throughout each correctional facility.
The analog interface used for this capability shall not impact the voice path for an inmate/ward call in any way. DC voltages, voice
transmission levels, and voice quality on the connection to the inmate/ward telephone shall not be effected by the status of the
monitoring interface (e.g., whether an Inmate/ward telephone is attached to the interface or on or off hook).
It shall not be possible for either party in the call to determine the presence or status of this analog monitor interface through detection of
changes in voice signal quality, voice transmission level, or external background interference such as impulse noise, crosstalk, or white
The contractor shall provide the State with the amount of monitoring equipment requested at each site. Additional monitoring stations
requested by the State will be provided at no cost to the State.
Intercom monitoring stations shall be capable of operating at distances greater than two miles from the inmate/ward telephone being
The intercom monitoring system equipment shall have the capability to monitor at least thirty-two (32) conversations at any one time
from a single location.
The number of intercom monitoring system within each institution can range from 1 to 32 separate stations. Each monitoring station
must be able to perform all monitoring functions as defined in the RFP
The intercom monitoring system workstation equipment shall include at a minimum the following:
Monitor with non-glarescreen
Computer Processing Unit
Keypad
Speaker phone
The workstation software shall provide on-line user documentation that is indexed and searchable.
The CDC/CYA staff shall have access to a monitoring workstation equipped with a display that will indicate to the staff member the
Location or identification of telephone.
Date and California Time of call.
IWTS Station Number
RECORDING SYSTEM
Recording Requirements
The recording system shall have sufficient storage capacity to locally retain one year of recorded calls at maximum expected systemwide call volumes using storage media that does not require regular operator intervention to change or replace media. Tape media is not
considered acceptable. The IWTS must be capable of maintaining the locked and /or flagged voice recording on the hard drive for up to
seven years after the adjudication of the civil or criminal litigation.
The recording database must be of sufficient size to accommodate the inmate/ward population stated in Section 3, Current Environment,
and scaleable to allow for growth. The manner of system growth shall be scaleable to provide for the addition of computing power,
recording storage, or other system components without the necessity of manually replacing the existing database(s) at no cost to the
The recording system must provide an indication of the recording space left on in-use recording media.
An alarm must sound should the recording system approach five percent remaining storage capacity.
The IWTS must be capable of automatically shutting down should the recording system run out of recording space.
The IWTS shall provide industry standard seek/playback time
DATABASE SYSTEM
Database Requirements
The IWTS shall have the ability to broadcast database updates to all IWTS or any specific site(s) on the network. An example of this
capability would be the updating of the Blocked Number or Hot Number lists to all institutions and/or camps from a central site.
When the IWTS is configured as a networked system (the premise-based platform is networked to central site platform(s)), the databases
must be kept in synchronization by the IWTS without operator intervention. The Provider’s database shall be considered the master or
reference database with sufficient redundancy.
The system shall allow records access by multiple users/locations, and maintain data integrity.
The IWTS database synchronization shall be customer definable as to the frequency of the updates, i.e., near real-time, once a day at a
predefined time, twice a day, once a week, etc.
The contractor shall provide on-line recovery of the database during a failure, which allows the system to continue to operate while a
failed portion is recovered. This may be accomplished by the use of a Redundant Array of Independent Disks (RAID).
The system shall provide features and reports that allows CDC/CYA to maximize its efforts to detect and prevent fraudulent, illicit or
unauthorized activity attempted by inmates/wards.
The speed of daily downloads should be minimally at or exceed the current industry standard.
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Addendum # 8
June 23, 2004
