This text is machine-read, and may contain errors. Check the original document to verify accuracy.
IWTS
Attachment 6 C
Implementation Requirements
Requirement
#
I.1
I.1.1
I.1.1.1
I.1.1.2
I.1.1.3
I.1.1.4
I.1.1.5
I.1.2
I.1.2.1
I.1.2.2
I.1.2.3
I.1.2.4
I.1.2.5
I.1.2.5.1
I.1.2.5.2
I.1.2.5.3
I.1.2.5.4
I.1.2.5.5
I.1.2.5.6
I.1.2.5.7
I.1.2.5.8
I.1.2.5.9
I.1.2.5.10
I.1.2.5.11
I.1.2.5.12
I.1.2.5.13
I.1.2.5.14
I.1.2.5.15
I.1.2.5.16
Service Level 1
Requirement
Category
Requirement
Implementation Transition Requirements
General
The Contractor shall place signs on and around the inmate/ward telephones (where applicable) notifying the inmate/wards that all
calls made from this telephone are being monitored and recorded. The exact verbiage of the sign will be supplied to the Provider by
the State.
The Contractor must supply the requested number of portable telephones necessary to provide inmate/wards housed in lock down
units with access to telephone services.
Portable telephones must be mounted on a movable base constructed in such a fashion that the telephone and the base are vandal
resistant and do not pose a security threat.
The inmate/ward telephones must be surface-mounted with no access to the back of the telephone. The exception will be the
portable TTY/TDD telephones.
The portable telephone shall be equipped with a lockable storage container of appropriate design that is mounted to the portable
telephone base so that when not in use, the cable shall be capable of being unplugged from the wall plate and stored in a secure
manner.
Transition and Implementation Plan
The contractor shall provide a transition and implementation plan which will include a time line for installation of all State sites and
correctional facilities consistent with requirements outlined in this section. This time line shall address all aspects of installation for
each site and correctional facility. The details of the plan will be discussed and agree-upon on a facility by facility basis.
The plan shall describe the activities involved in the transition to and implementation of the IWTS.
Service Level 2
Requirement
Category
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
The contractor shall coordinate the transition and implementation of each site with the State Central Office.
The focus of the transition plan shall be to minimize service disruption during the implementation process.
The contractor shall provide a plan to include all aspects of the installation process. This plan proposed by the contractor shall be the
baseline plan for each IWTS implementation at a State correctional facility. The contractor shall include any other components for
this baseline plan deemed necessary in addition to the elements below. Inspection and acceptance testing procedures discussed in
Section V of this RFP must also be fully reflected in this plan. The plan shall include, at a minimum, the following:
Pre-installation procedures.
Staffing requirements.
Site visits.
Site evaluation.
System requirements check.
Service coordinator
Local service arrangements.
Interexchange and international service agreements.
Long distance carrier.
Time requirements for installation of services.
Software preparation.
Data conversion.
Data input.
Installation procedures.
Equipment delivery.
Time required for installation.
M
M
M
Page - 1
Addendum 13
September 17, 2004
Response Code
IWTS
Attachment 6 C
Implementation Requirements
Requirement
#
I.1.2.5.17
I.1.2.5.18
I.1.2.5.19
I.1.2.5.20
I.1.2.5.21
I.1.2.5.22
I.1.2.5.23
I.1.2.5.24
I.1.3
I.1.3.1
I.1.4
I.1.4.1
I.1.4.1.1
I.1.4.2
I.1.4.2.1
I.1.4.2.2
I.1.4.2.3
I.1.4.3
I.1.4.3.1
I.1.4.4
I.1.4.4.1
I.1.4.5
I.1.4.5.1
I.1.4.6
I.1.4.6.1
Requirement
Equipment security.
Cut-over.
Training of Facility Staff
Cleanup.
Post-installation procedures.
System testing.
System acceptance.
After action reporting.
Correctional Facilities
The State will work with the contractor to install the IWTS in the first State dictated CDC and CYA correctional facility within the first
four months after award of contract. It is anticipated that this site will operate for one month prior to the installation of any additional
sites. After all system changes and adjustments have been made and the Beta site has performed properly to the satisfaction of the
State for up to 30 consecutive days, the State shall approve installation of the IWTS at additional sites. The IWTS will then be
installed at other correctional facilities as directed by CDC/CYA. Additionally, pursuant to direction provided by the State the
contractor will be required to install the IWTS at the required correctional facilities within 1 8 months of the contract award date and in
the order directed by the State.
Pre-installation Process
Service Level 1
Requirement
Category
Service Level 2
Requirement
Category
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
The following paragraphs describe the activities which shall occur prior to the installation of the IWTS at a correctional facility.
Staffing Requirements
The contractor shall provide information on how it will provide sufficient staffing to install the system, whether these personnel are
contractor staff, subcontractor staff, or temporary employees hired for installation purposes only.
Site Visits
The contractor shall perform site visits as necessary to prepare for the installation of the IWTS at each site. The contractor shall rely
on the information gathered from these site visits to size the system and gain an understanding of that correctional facility's needs for
installation. These visits shall be coordinated with State Central Office staff and support the installation schedule. The contractor's
field technician shall be required to, at a minimum, visit the correctional facility during implementation of the IWTS to ensure
familiarization with the equipment and correctional facility access procedures.
The contractor shall provide the State with an installation plan, site checklist, and an installation checklist to further ensure proper cutover of the IWTS.
The contractor shall provide the State with any concerns it may have regarding installation of the IWTS at each site, as a result of the
site survey. The State and the contractor shall work together to resolve any concerns.
Software Preparation
The transition and implementation plan shall cover how the contractor will perform the transfer and input of data prior to cut-over of
the IWTS.
Installation Process
The contractor shall be responsible for all equipment, tools, and materials required in the installation of the IWTS. The contractor is
advised that all tools and personnel will be checked prior to entrance into a State correctional facility. All tools will be accounted for
at the end of each working day.
State Responsibilities
M
M
M
The contractor will not be responsible for removing the present inmate/ward telephone system
Installation Procedures and Schedule
M
M
The contractor shall provide an anticipated time line for the installation of a single IWTS at a State correctional facility.
M
M
Page - 2
Addendum 13
September 17, 2004
Response Code
IWTS
Attachment 6 C
Implementation Requirements
Requirement
#
I.1.4.6.2
I.1.4.6.3
I.1.4.7
I.1.4.7.1
I.1.4.7.2
I.1.4.7.3
I.1.4.8
I.1.4.8.1
I.1.4.8.2
I.1.4.9
I.1.4.9.1
I.1.4.10
I.1.4.10.1
I.1.4.11
I.1.4.11.1
I.1.4.11.2
I.2
I.2.1
I.2.1.1
I.2.1.2
I.2.1.3
I.2.1.4
I.3
I.3.1
I.3.1.1
Requirement
The time-line shall provide specific details on each component from the beginning of the installation process to cut-over, including
significant milestones.
The time-line shall include variable time-frames, if necessary, based on the number of telephone sets a correctional facility requires.
Service Level 1
Requirement
Category
Service Level 2
Requirement
Category
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
Equipment Delivery
The contractor shall be responsible for the delivery of all the IWTS related equipment to each State site and correctional facility.
The contractor shall be responsible for ensuring the delivery of proper equipment in working condition.
The contractor shall provide information on the means of delivery for the IWTS and whether the means consists of contractor or
subcontractor personnel.
Cutover
The contractor shall propose the time required to perform the physical cutover of an IWTS location. The schedule proposed will be
reviewed and agreed to by the state once all concerns have been addressed.
Within the transition and installation plan, the contractor shall provide specific details on the process of the actual cutover to the
IWTS.
Cleanup
The contractor shall be responsible for ensuring the areas of installation are emptied of all materials used and discarded during the
installation.
Additional Equipment Orders after Original Installation
The State may require the addition of equipment at its correctional facilities after the original installation of the IWTS. The contractor
shall install additional equipment within 30 days upon notification from the State Contracting Officer. This installation of this
equipment shall be at no cost to the State.
Newly Constructed Correctional Facilities
If a new correctional facility is opened by the State (but before occupancy by inmate/wards), the contractor and State shall determine
a schedule for installation of an IWTS at that location to ensure service as soon as practicable at the new site. The contractor is
advised that installation dates for the IWTS at new State correctional facilities occasionally change due to construction delays or the
State's needs.
The contractor shall be required to work with the State to adjust to delays or changes in implementation dates at no additional cost to
the State.
PROJECT MANAGEMENT METHODOLOGY
Project Management Approach
The Contractor shall use a formal project management methodology (e.g. based on IEEE, Project Management Institute (PMI), or
comparable).
The Contractor proposed project management methodology shall adhere to most recent guidelines created by Department of
Finance for project oversight.
The Contractor shall maintain a current (within 3 business days) project schedule to include tasks, durations, deliverables,
responsible parties, dependencies, start and end dates, schedule variance, and completion status in MS Project 2000 or higher (or
equivalent).
The Contractor's shall identify specific needs for information, materials, and decisions from CDC/CYA for implementation prior to the
start of each phase of work proposed by the Bidder and request such information in writing.
PROJECT PERSONNEL
General Contractor Requirements
The contractor shall be responsible for complying with all State and national laws and regulations concerning the delivery of these
services.
Page - 3
Addendum 13
September 17, 2004
Response Code
IWTS
Attachment 6 C
Implementation Requirements
Requirement
#
I.3.1.2
I.3.1.3
I.3.2
I.3.2.1
I.3.2.2
I.3.2.3
I.3.2.4
I.3.3
I.3.3.1
I.3.3.2
I.3.3.3
I.3.3.3.1
I.3.3.3.2
I.3.3.3.3
I.3.3.3.4
I.3.3.3.5
I.3.3.3.6
I.3.3.4
I.3.3.5
I.3.3.6
I.3.3.7
I.3.3.8
I.4
I.4.1
I.4.1.1
I.4.1.1.1.1
I.4.1.1.1.2
I.4.1.1.1.3
I.4.1.1.1.4
I.4.1.1.1.5
I.4.1.1.1.6
I.4.1.1.1.7
I.4.2
Requirement
The contractor shall be held responsible for any noncompliance to these laws and regulations.
The contractor shall provide goods and services at the prices proposed in Section II as ordered by the State.
Organizational structure
Service Level 1
Requirement
Category
Service Level 2
Requirement
Category
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
The Contractors shall provide information (organizational charts and explanatory charts) on the following organizational structures:
Overall company structure: how the company is organized.
Project structure: staffing structure for the IWTS project and how this project is positioned within the company.
Detailed structure for the Central Operations Facility: to be staffed by the contractor.
Subcontractor Management
The contractor shall be responsible for all subcontractor personnel at all times.
The contractor shall propose and adhere to a comprehensive plan regarding subcontractors.
The contractor shall provide State with its policies and procedures of subcontractor management including the following:
Contractor's level of experience with the subcontractor.
References to the subcontractor's performance.
Points of contact.
Financial stability.
Quality control measures.
Replacement policies (contractor replacements attributed to situations such as corporate mergers, acquisition or insolvency, and
poor performance).
The Contractor shall provide a Project Organization overview that describes the Project Team structure, external interfaces, and the
roles and responsibilities of project team members.
The Contractor's proposed project manager must be certified by should use a recognized project management organization
practice/methodology (e.g. University certifications, PMI, etc.) and must have five (5) years experience managing similar large scale
telecommunications implementations.
Contractor shall provide resumes for all proposed staff and references to support their qualifications.
The Contractor's proposal shall maintain job responsibility statements on file for all project personnel.
The Contractor shall clearly define (by name) staff and Subcontractors who will be responsible for each phase of the project.
QUALITY ASSURANCE
Quality Assurance Plan
The Contractor shall develop a QA plan for this contract and is required to submit an outline of the critical elements in their proposal .
The Quality Assurance Plan shall include but not be limited to the following:
Process Documentation - Provide documentation of the operating process, performance measures, and problem resolution
process
Testing strategy
Project management and technical standards
Key Performance Indicators - Provide a description of key performance measures and problem indicators and how they will be
jointly determined between CDC/CYA and the vendor
Performance Reporting - Provide a description of how and how often, the key performance and problem indicators will be
reported
Problem Resolution -Provide a description of the problem resolution and process improvement processes
Documentation Update - Provide a description of how changes resulting from problem solving or process improvement will be
documented
Quality Assurance Team
Page - 4
Addendum 13
September 17, 2004
Response Code
IWTS
Attachment 6 C
Implementation Requirements
Service Level 1
Requirement
Category
Service Level 2
Requirement
Category
M
M
M
M
M
M
M
M
The contractor shall propose and adhere to Configuration Management (CM) plans and procedures.
The contractor's CM plan shall be updated as necessary and include at a minimum the following.
M
M
Hardware installed.
Planned hardware upgrades.
Software/firmware versions.
Planned software upgrades.
Configuration Management
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
Requirement
#
I.4.2.1
I.4.3
I.4.3.1
I.4.4
I.4.4.1
1.4.5
I.4.5.1
I.4.6
I.4.6.1
I.4.6.2
I.4.6.2.1
I.4.6.2.2
I.4.6.2.3
I.4.6.2.4
I.4.7
I.4.7.1
I.4.8
I.4.8.1
I.5
I.5.1
I.5.1.1
I.5.2
I.5.2.1
I.5.2.1.1
I.5.2.1.2
I.5.2.1.3
I.5.2.1.4
I.5.2.1.5
I.5.2.1.6
I.5.2.1.7
I.5.3
I.5.3.1
I.5.4
I.5.4.1
I.5.4.2
Requirement
The Contractor shall designate a Quality Assurance Team to include a liaison to work with the State to resolve any emerging
problems or areas of concern.
Quality Assurance Organization
The Contractor proposed QA plan shall describe the proposed QA Team organization, its functions and responsibilities, its schedule
for periodic meetings, and the methodologies for identification and correction of fault fixes.
Quality Assurance Measures
The Contractor's proposal shall identify the quality control (QC) measures and practices that will be implemented to ensure that all
systems, network services, and applications are rigorously tested prior to implementation in production and are monitored.
Project Quality
The Contractor shall demonstrate an objective, quantitative basis for judging product quality and analyzing problems with products
and processes.
Configuration Management
Configuration management plans and procedures shall be available to the State at any time throughout the contract.
Configuration management data
Configuration management data shall be updated whenever any software or hardware is changed or replaced. This data shall be
provided to the State at the time of update.
ISSUE RESOLUTION
Issue Resolution Process
The Contractor shall describe the processes and tools that will be used for problem and issue management in its proposal.
Project Issue Tracking
The Contractor shall track all Project issues using an automated issue-tracking process. The issue tracking process shall facilitate
documentation of the following:
Issue description
Issue priority
Issue status (e.g. open, pending, under investigation, resolved)
Plan for resolution
Individual responsible for resolution
Targeted and actual resolution dates
Resolution action
Escalation Procedures
Issue tracking shall include escalation procedures and a mechanism for reporting high priority problems immediately to CDC/CYA for
resolution through closure.
Issue Tracking
The Contractor shall track issue status and report issues to CDC/CYA on at least a weekly basis.
Issue reports generated by the issue tracking system shall become part of Bidder's Status Reports.
Page - 5
Addendum 13
September 17, 2004
Response Code
IWTS
Attachment 6 C
Implementation Requirements
Requirement
#
I.6
I.6.1
I.6.1.1
I.6.1.1.1
I.6.1.1.2
I.6.1.1.3
I.6.1.1.4
I.6.1.1.5
I.7
I.7.1
I.7.1.1
I.7.1.2
I.7.1.3
I.8
I.8.1
I.8.1.1
I.8.1.1.1
I.8.1.1.2
I.8.1.1.3
I.8.1.1.4
I.9
I.9.1
I.9.1.1
I.9.1.2
I.9.1.3
I.9.1.3.1
I.9.1.3.2
I.9.1.3.3
I.9.1.3.4
I.9.1.3.5
I.9.1.3.6
I.9.1.3.7
I.9.1.3.8
I.9.1.3.9
I.9.1.4
I.9.1.5
I.9.1.6
I.10
I.10.1
I.10.1.1
Service Level 1
Requirement
Category
Service Level 2
Requirement
Category
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
The contractor shall provide the following deliverables for the IWTS project:
Systems design specification
Production technical architecture document (initial and final update)
Master Test Plan (includes unit, system/integration, stress/load and acceptance testing)
Maintenance and operations plan
DOCUMENTATION
M
M
M
M
M
M
M
M
M
M
The Contractor shall identify in the Project Work Plan the key documentation delivery milestones.
The Contractor shall provide electronic copies of all documentation to CDC/CYA in the format specified by CDC/CYA.
The Contractor shall provide documentation to include, but not limited to:
Concept of Operations
Requirements specification
Design documentation (general and detailed)
Test plans
User's Manual
Systems Manual
System Administration Manual
Training material (technical and user)
Help desk manual
The Contractor shall maintain hard-copy and online documentation of each manual necessary for the IWTS solution and make
available to CDC/CYA upon request.
The Contractor shall develop and maintain current, a hard-copy and online version of the System Procedures Manual available to
CDC/CYA upon request.
The Contractor shall submit the procedures manual to CDC/CYA for approval before project implementation.
TRAINING
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
The Contractor's proposal shall include a Training Plan and plan for knowledge and skills transfer to CDC/CYA staff.
M
M
Requirement
KNOWLEDGE TRANSFER
Knowledge Transfer Plan
The Contracors shall create a Knowledge Transfer plan that includes, but is not limited to:
Appropriate task assignments for CDC/CYA staff, based on experience and skill level
One-on-one mentoring regarding products and processes
A regular opportunity to measure progress with knowledge transfer activities
Identification of recommended classroom training
Provide input into the training plan as required to assist with end-user training
CHANGE MANAGEMENT
Change Management Plan
The Contractor shall submit a change management plan outline in its proposal descibing the proposed change management
process, tools, and methods.
All changes shall have the appropriate vendor and CDC/CYA management level approvals before implementing the change into
production.
CDC/CYA will detail the change with the contractor when a change becomes necessary. The contractor shall provide justifiable
estimates of the cost, hours, task components, staff, and schedule necessary to complete the change.
PROJECT DELIVERABLES
Page - 6
Addendum 13
September 17, 2004
Response Code
IWTS
Attachment 6 C
Implementation Requirements
Requirement
#
I.10.1.2
I.10.1.3
I.10.1.4
I.10.1.4.1
I.10.1.4.2
I.10.1.4.3
I.10.1.4.4
I.10.1.4.5
I.10.1.5
I.10.1.6
1.10.2
I.11
I.11.1
I.11.1.1
I.11.1.2
I.11.1.3
I.11.1.4
I.11.1.5
I.11.1.6
Requirement
The Contractor shall provide technical training for CDC/CYA staff who will be participating in the joint development of the system.
The Contractor shall be responsible for providing trainers who have expertise and extensive knowledge in the technologies and
topics to be covered. If the training does not meet specified evaluation criteria agreeable to CDC/CYA and the vendor, the vendor
shall provide additional training at no additional cost.
The Contractor shall provide initial training to CDC/CYA technical staff and end users, at each site, including but not limited to:
System design and schema
System usage
System procedures
Application and tools development
Report generation
The Contractor shall develop and/or provide training manuals. The materials must be reproducible by CDC and CYA for future
training of CDC/CYA employees.
The Contractor must include tools for technical staff and management to use to evaluate current competencies against the Training
Plan.
The contractor shall provide ongoing traing to CDC/CYA staff and end users, at each site when requested, at no cost to the state.
TESTING
The Contractor shall explain its overall strategy for unit testing, systems and integration testing and user acceptance testing in the
Proposal as well as an oultine of the proposed Acceptance Test Plan (ATP).
The Contractor shall provide the opportunity for State staff to review unit test scripts and results.
Formal Acceptance of the system will be contingent upon successful completion of the Acceptance Test Plan, which includes
reliability, performance and functional testing metrics and standards.
The Contractor shall provide comprehensive performance testing that demonstrates the processing and response times of mission
critical functions and transactions under operational conditions (e.g., scenario scripts and system loading).
The Contractorshall provide functional testing of and traceability to each functional requirement identified in the requirements
specification document, verifiable through inspection, demonstration, analysis or test.
The Contractor shall provide a classification and tracking method for system or application errors during acceptance testing that
describes the severity of deficiency, and determination based upon severity, of whether that error must be corrected prior to
acceptance.
Page - 7
Addendum 13
September 17, 2004
Service Level 1
Requirement
Category
Service Level 2
Requirement
Category
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
Response Code
