Prison Phone Justice

Notification Number:
ARIZONA DEPARTMENT
OF CORRECTIONS

02-08

INMATE NOTIFICATION
Inmate Phone Calls

Issue Date:
April 18, 2008
Re-Issued April 28, 2008

POSTING NOTIFICA TION
This information is to be posted for a minimum of 30 days in areas accessible to inmates and shall
be made available to inmates who do not have access to posted copies.

PROCEDURE:
The Department has contracted with SECURUS Technologies to provide inmate phone call service.
This new contract will provide many options and benefits to you, your family and friends at a reduced
cost. This new contract will also provide a variety of phone time purchasing and payment options.
Some of these benefits and options include:
•
•
•

•

Friends and Family can set up a debit account with SECURUS through Correctional Billing
Service (CBS) using their bank or credit card.
Friends and Family can pre-pay to SECURUS through CBS.
In the future, inmates will be able to purchase pre-paid phone time by submitting a request
for withdrawal through inmate banking. This is similar to a phone card but will automatically
be associated to your PIN Number, rather than a physical card.
a The phone provider (SECU RUS) will be notified of the purchases each night after the
purchase has been recorded by the inmate banking staff. Phone time purchases will
be available the day after they are posted by the inmate banking staff.
Inmates will be given current debit and pre-paid balances at the beginning of each phone
call. The caller will then be prompted to select the desired payment method.

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Collect calling (current standards)

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The number of family/friends allowed on your telephone list increases to twenty (20) from ten
(10) as currently permitted.

•

It will be the inmate's responsibility to use all pre-paid phone minutes prior to release. ADC
is not responsible for reimbursement of unused minutes.

•

Inmate phones may be used up to time of release.

•

Inmate may list friends and family cell phones on their visitation list if this is the primary
phone. Inmates will only be able to list one phone number per visitor.

Pre-Paid Accounts:
Your family and friends may choose from several options to purchase prepaid accounts:
• Visa or MasterCard - by phone
• Check - by phone
• Western Union Quick Collect
• Money Order, Cashiers Check, Personal Check - by U.S. mail

Customers using the Pre-Paid account system must maintain a positive balance in their account in
order to avoid line restriction. The customer will receive an automated courtesy call when their
account balance reaches $20.00 dollars or less. This courtesy call will allow for the customer to
make an additional payment to their account to prevent any interruption.
Administrative fees or service charges for Pre-Paid accounts can vary. A $6.95 per transaction fee
will be imposed by a third party vendor who processes customer "credit card by phone or web
electronic payments" and "check by phone or web electronic payments". Payments made by U.S.
mail to the SECURUS Lockbox do not have a fee or minimum payment. Western Union fees may
vary and are collected by Western Union.
Below is a quick chart of the old GTL, new, and prepaid / debit rates with Securus based on a 15
minute call. All long distance and interstate calls will be billed by the minute. Local calls are billed
at a flat rate per call. IntraLATA calls are long distance calls generated and received within the
same Local Access and Transport Area (LATA). InterLATA calls are long distance calls
generated from one LATA and received in another.
Call Type
local Collect
(Flat Rate)
long Distance
IntralATA
long Distance
InterLATA
Interstate

Old GTl
$2.30/ Call

Securus - Collect
$1.84/ Call

Securus - Debit Prepaid
$1.60/ Call

$5.21 (.35/ minute)

$4.50 (.30 / minute)

$4.20 (.28/ minute)

$7.05 (.47 / minute)

$5.40 (.36 / minute)

$5.10 (.34 / minute)

$16.67 (1.11/ minute)

$7.80 (.52/ minute)

$7.50 (.50/ minute)

The allowable amounts for phone calls will be based on your Phase level as outlined in Department
Order 915, Inmate Phone Calls and Department Order 809, Earned Incentive Program.

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