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STATE OF ARIZONA
NOTICE OF REQUEST FOR PROPOSAL
REQUEST FOR PROPOSAL NUMBER _~06=O=O~72=D=C==--_ _ _ _ __
PROPOSAL DUE DATE _
-,J~u~ne:::..=::::20=,~2~0.:::.:06,,----_ _ _ _ _ _ _ _ _ _
AT 3:00 P.M. M.S.T.
HA1\TD DELIVERY - OVERNIGHT MAIL:
ARIZONA DEPARTMENT OF CORRECTIONS
ATTN: CONTRACTS ADMINISTRATION
1645 WEST JEFFERSON STREET, SUITE 4401
PHOENIX, ARIZONA 85007-3002
MMLING ADDRESS:
ARIZONA DEPARTMENT OF CORRECTIONS
AT'TN: CONTRACTS ADMINISTRATION
160 1 WEST JEFFERSON STREET, M/C 55303
PHOENIX, ARIZONA 85007-3002
In accordance with A.R.S. § 41-2534, competitive sealed proposals for the materials or services specified will be received by the
Department of Corrections, at the above specified location, un~il the time and date cited. Proposals received by the correct time and
date will be opened and the name of each Offeror WIll be publJcIy read.
Proposals plust be in the actual possession of the Department of Corrections on or prior to the time and date, and at the location
indicated above. Late proposals will not be considered.
Proposals must be submitted in a sealed envelope with the Request for Proposal number and the Offeror's name and address clearly
indicated on the envelope. All proposals must be completed in ink or typewritten. Additional instructions for preparing a proposal
are included in this Solicitation.
O~RORS
ARE STRONGLY ENCOURAGED TO CAREFULLY READ THE ENTIRE REQIJEST FOR PROPOSAL.
'REQUESTING AGENCY:
Arizona Department of Corrections
SERVICE:
Inmate Telephone System
-
CONTRACT TYPE:
4~'~
CONTRACT TERM:
,l,
CKRl TINE YAW, BUYEIJV
~2) 542-1172
PHOl'.'E
~ri14. 2006
DATE
Revised 11/05
,
Fixed Price
Sixty (60) Months with Option to Renew
"AN EQUAL EMPLOYMENT OPPORTUNITY AGENCY"
="'::"
'7======C-==========================jJ
STATE OF ARIZONA
Uniform Instructions To Offerors
=_~-:--=============~;;;;;;;;;;;;~;;;;;~~~~============d
1
2
Deflnition of Terms. As used in these Instructions, the terms listed below are defined as follows:
1.1
"Attachment" means any item the Solicitation requires an Offeror to submit as part of the Offer.
1.2
"Contract" means the combination of the Solicitation, including the Uniform and Special
Instructions to Offerors, the Uniform and Special Terms and Conditions, and the Specifications
and Statement or Scope of Work; the Offer and any Final Proposal Revisions; and any Solicitation
Amendments or Contract Amendments; and any terms applied by law.
1.3
"Contract Amendment" means a written document signed by the Procurement Officer that is issued
for the purpose of making changes in the Contract.
1.4
"Contractor" means any person who has a Contract with the State.
1. 5
"Days" means calendar days unless otherwise specified.
1.6
"Exhibit" means any item labeled as an Exhibit in the Solicitation or placed in the Exhibits section
of the Solicitation.
1.7
"Offer" means bid, proposal or quotation.
1.8
"Offeror" means a vendor who responds to a Solicitation.
1.9
"Procurement Officer" means the person, or his or her designee, duly authorized by the State to
enter into and administer Contracts and make written determinations with respect to the Contract.
1.10
"Solicitation" means an Invitation for Bids ("IFB "), a Request for Proposals ("RFP"), or a Request
for Quotations ("RFQ").
1.11
"Solicitation Amendment" means a written document that is signed by the Procurement Officer and
issued for the purpose of making changes to the Solicitation.
1.12
"Subcontract" means any Contract, express or in1plied, between the Contractor and another party
or between a subcontractor and another party delegating or assigning, in whole or in part, the
making or furnishing of any material or any service required for the performance of the Contract.
1.13
"State" means the State of Arizona and Department or Agency of the State that executes the
Contract.
Inquiries
2.1
Duty to Examine. It is the responsibility of each Offeror to examine the entire Solicitation, seek
clarification in writing (inquiries), and examine its Offer for accuracy before submitting the Offer.
Lack of care in preparing an Offer shall not be grounds for modifying or withdrawing the Offer
after the Offer due date and time, nor shall it give rise to any Contract claim.
Solicitation No. 060072DC
2
L~ . ============U=~=J=o~=m=T=I~=S=t?=U=~=iO=~=S=T=OZ=O=~=f~=r=:=s=============~
3
2.2
Solicitation Contact Person. Any inquiry related to a Solicitation, including any requests for or
inquiries regarding standards referenced in the Solicitation, shall be directed solely to the
Solicitation contact person. The Offeror shall not contact or direct inquiries concerning this
Solicitation to any other State employee unless the Solicitation specifically identifies a person other
than the Solicitation contact person as a contact.
2.3
Submission of Inquiries. The Procurement Officer or the person identified in the Solicitation as
the contact for inquiries, except at the Pre-Offer Conference, may require that an inquiry be
submitted in writing. Any inquiry related to a Solicitation shall refer to the appropriate
Solicitation number, page and paragraph. Do not place the Solicitation number on the outside of
the envelope containing that inquiry, since it may then be identified as an Offer and not be opened
until after the Offer due date and time. The State shall consider the relevancy of the inquiry but
is not required to respond in writing.
2.4
Timeliness. Any inquiry or exception to the Solicitation shall be submitted as soon as possible and
should be submitted at least seven days before the Offer due date and time for review and
determination by the State. Failure to do so may result in the inquiry not being considered for a
Solicitation Amendment.
2.5
No Right to Rely on Verbal Responses. An Offeror shall not rely on verbal responses to inquiries.
A verbal reply to an inquiry does not constitute a modification of the Solicitation.
2.6
Solicitation Amendments. The Solicitation shall only be modified by a Solicitation Amendment.
2.7
Pre-Offer Conference. If a Pre-Offer conference has been scheduled under this Solicitation, the
date, time and location shall appear on the Solicitation cover sheet or elsewhere in the Solicitation.
Offerors should raise any questions about the Solicitation or the procurement at that time. An
Offeror may not rely on any verbal responses to questions at the conference. Material issues
raised at the conference that result in changes to the Solicitation shall be answered solely through
a written Solicitation Amendment.
2.8
Persons With Disabilities. Persons with a disability may request a reasonable accommodation,
such as a sign language interpreter, by contacting the Solicitation contact person. Requests shall
be made as early as possible to allow time to arrange the accommodation.
Offer Preparation
3.1
Forms: No Facsimile, Telegraphic or Electronic Mail Offers. An Offer shall be submitted either
on the forms provided in this Solicitation or their substantial equivalent. Any substitute document
for the forms provided in this Solicitation must be legible and contain the same information
requested on the forms, unless the Solicitation indicates otherwise. A facsimile, telegraphic,
mailgram or electronic mail Offer shall be rejected if submitted in response to requests for
proposals or invitation for bids, unless the Solicitation indicated otherwise.
Solicitation No. 060072DC
3
=~============~~ST~A~T~E~O=F=A=RI~Z=O~N=A====================d
_..
L. _=..:
Uniform Instructions To Offerors
3.2
Typed or Ink; Corrections. The Offer shall be typed or in ink. Erasures, interlineations or other
modifications in the Offer shall be initialed in ink by the person signing the Offer. Modifications
shall not be permitted after Offers have been opened except as otherwise provided under applicable
law.
3.3
Evidence of Intent to be Bound. The Offer and Acceptance form within the Solicitation shall be
submitted with the Offer and shall include a signature (or acknowledgment for electronic
submissions, when authorized) by a person authorized to sign the Offer. The signature shall
signify the Offeror's intent to be bound by the Offer and the terms of the Solicitation and that the
information provided is true, accurate and complete. Failure to submit verifiable evidence of an
intent to be bound, such as an original signature, shall result in rejection of the Offer.
3.4
Exceptions to Terms and Conditions. All exceptions included with the Offer shall be submitted
in a clearly identified separate section of the Offer in which the Offeror clearly identifies the
specific paragraphs of the Solicitation where the exceptions occur. Any exceptions not included
in such a section shall be without force and effect in any resulting Contract unless such exception
is specifically accepted by the Procurement Officer in a written statement. The Offeror's preprinted
or standard terms will not be considered by the State as a part of any resulting Contract.
3.4.1 Invitation for Bids: An Offer that takes exception to a material requirement of any part of
the Solicitation, including terms and conditions, shall be rejected.
3.4.2
Request for Proposals: All exceptions that are contained in the Offer may negatively affect
the State's proposal evaluation based on the evaluation criteria as stated in the Solicitation
or result in rejection ofthe Offer. An Offer that takes exception to any material requirement
of the Solicitation may be rejected.
3.5
Subcontracts. Offerors shall clearly list any proposed subcontractors and the subcontractor's
proposed responsibilities in the Offer.
3.6
Cost of Offer Preparation. The State will not reimburse any Offeror the cost of responding to a
Solicitation.
3.7
Solicitation Amendments. Each Solicitation Amendment shall be signed with <1n uriginal signature
by the person signing the Offer, and shall be submitted no later than the Offer due date and time.
Failure to return a signed (or acknowledgment for electronic submission, when authorized) copy
of a Solicitation Amendment may result in rejection of the Offer.
3.8
Federal Excise Tax. The State of Arizona is exempt from certain Federal Excise Tax on
manufactured goods. Exemption Certificates will be provided by the State.
3.9
Provision of Tax Identification Numbers. Offerors are required to provide their Arizona
Transaction Privilege Tax Number and/or Federal Tax Identification number in the space provided
on the Offer and Acceptance form.
Solicitation No. 060072DC
4
ST ATE OF ARIZONA
Uniform Instructions To Offerors
3.10
Employee Identification. Offeror agrees to provide an employee identification number or social
security number to the State for the purposes of reporting to appropriate taxing authorities, monies
paid by the State under this Contract. If the Federal identifier of the Offeror is a social security
number, this number is being requested solely for tax reporting purposes and will be shared only
with appropriate State and Federal officials. This submission is mandatory under 26 U.S.C.
§6041A.
3.11
Identification of Taxes in Offer. The State of Arizona is subject to all applicable State and local
transaction privilege taxes. All applicable taxes shall be identified as a separate item offered in
the Solicitation when applicable, the tax rate and amount shall be identified on the price sheet.
At all times, payment of taxes and the determination of applicable taxes are the sole responsibility
of the Contractor.
3.12
Disclosure. If the firm, business or person submitting this Offer has been debarred, suspended
or otherwise lawfully precluded from participating in any public procurement activity, including
being disapproved as a subcontractor with any Federal, State or local government, or if any such
preclusion from participation from any public procurement activity is currently pending, the
Offeror shall fully explain the circumstances relating to the preclusion or proposed preclusion in
the Offer. The Offeror shall include a letter with its Offer setting forth the name and address of
the governmental unit, the effective date of this suspension or debarment, the duration of the
suspension or debarment, and the relevant circumstances relating to the suspension or debarment.
If suspension or debarment is currently pending, a detailed description of all relevant
circumstances including the details enumerated above shall be provided.
3.13
Solicitation Order of Precedence. In the event of a conflict in the provisions of this Solicitation,
the following shall prevail in the order set forth below:
3.13.1
3.13.2
3.13.3
3. 13.4
3.13.5
3.13.6
3. 13.7
3. 13 . 8
3.13.9
Special Terms and Conditions;
Uniform Terms and Conditions;
Statement or Scope of Work;
Specifications;
Attachments;
E;dlibits;
Special Instructions to Offerors;
Uniform Instructions to Offerors.
Other documents referenced or included in the Solicitation.
3.14
Delivery. Unless stated otherwise in the Solicitation, all prices shall be F.O.B. Destination and
shall include all freight, delivery and unloading at the destination(s).
3. 15
Offshore Performance of W or k Prohibited. Due to security and identity protection concerns,
direct services under this contract shall be performed within the borders of the United States. Any
services that are described in the specifications or scope of work that directly serve the State of
Arizona or its clients and may involve access to secure or sensitive data or personal client data or
development or modification of software for the State shall be performed within the borders of the
Solicitation No. 060072DC
5
', ',: ==================~S~T=A~T~E=O=F=AJU~=Z=O=N~A====================~
L
Uniform Instructions To Offerors
=
United States. Unless specifically stated otherwise in the specifications, this definition does not
apply to indirect or "overhead" services, redundant back-up services or services that are incidental
to the performance of the contract. This provision applies to work performed by subcontractors
at all tiers. Offerors shall declare all anticipated offshore services in the proposal.
3.16
4
Electronic and Information Technology. Any electronic or information technology offered to the
State of Arizona under this solicitation shall comply with A.R.S. §41-2531 and §41-2532 and
Section 508 of the Rehabilitation Act of 1973, which requires that employees and members of the
public shall have access to and use of information technology that is comparable to the access and
use by employees and members of the public who are not individuals with disabilities. If the
offeror believes that compliance with this requirement poses an Undue Burden, the offeror shall
notify the procurement officer in writing at least five days before the offer due date and tin1e.
Submission of Offer
4.1
Sealed Envelope or Package. Except for electronic submissions, when authorized, each Offer
shall be submitted to the submittal location identified in this Solicitation. Offers should be
submitted in a sealed envelope or container. The envelope or container should be clearly
identified with name of the Offeror and Solicitation number. The State may open envelopes or
containers to identify contents if the envelope or container is not clearly identified.
4.2
Offer Amendment or Withdrawal. An Offer may not be amended or withdrawn after the Offer
due date and time except as otherwise provided under applicable law.
4.3
Public Record. All Offers submitted and opened are public records and must be retained by the
State. Offers shall be open to public inspection after Contract award, except for such Offers
deemed to be confidential by the State. If an Offeror believes that information in its Offer should
remain confidential, it shall indicate as confidential the specific information and submit a statement
with its Offer detailing the reasons that the information should not be disclosed. Such reasons
shall include the specific harm or prejudice which may arise. The State shall determine whether
the identified information is confidential pursuant to the Arizona Procurement Code.
4.4
Non-Collusion, Employment, and Services. By signing the Offer and Acceptance form or other
official Contract form, the Offeror certifies that:
4.4.1
The Offeror did not engage in collusion or other anti-competitive practices in connection
with the preparation or submission of its Offer; and
4.4.2 The Offeror does not discriminate against any employee or applicant for employment or
person to whom it provides services because of race, color, religion, sex, national origin,
or disability, and that it complies with all applicable Federal, State and local laws and
executive orders regarding employment.
Solicitation No. 060072DC
6
STATE OF ARIZONA
Uniform Instructions To Offerors
5
Evaluation
5.1
Unit Price Prevails. In the case of discrepancy between the unit price or rate and the extension
of that unit price or rate, the unit price or rate shall govern.
5.2
Taxes. Arizona transaction privilege and use taxes shall not be considered for evaluation.
5.3
Late Offers. An Offer submitted after the exact Offer due date and time shall be rejected.
5.4
Disqualification. An Offeror (including any of its principals) who is currently debarred,
suspended or otherwise lawfully prohibited from any public procurement activity shall have its
Offer rej ected.
5.5
Offer Acceptance Period. An Offeror submitting an Offer under this Solicitation shall hold its
Offer open for the number of days from the Offer due date that is stated in the Solicitation. If the
Solicitation does not specifically state a number of days for Offer acceptance, the number of days
shall be one hundred-twenty (120). If a Final Proposal Revision is requested pursuant to a Request
for Proposals, an Offeror shall hold its Offer open for one hundred-twenty (120) days from the
Final Proposal Revision due date.
5.6
Waiver and Rejection Rights. Notwithstanding any other provision of the Solicitation, the State
reserves the right to:
5.6.1 Waive any minor informality;
5.6.2 Reject any and all Offers or portions thereof; or
5.6.3 Cancel a Solicitation.
6
Award
6.1
Number or Types of Awards. The State reserves the right to make multiple awards or to award
a Contract by individual line items or aJternatives, by group of line items or alternatives, or to
make an aggregate award, or regional awards, whichever is most advantageous to the State. If the
Procurement Officer determines that an aggregate award to one Offeror is not in the State's best
interest, all or none Offers shall be rejected.
6.2
Contract Inception. An Offer does not constitute a Contract nor does it confer any rights on the
Offeror to the award of a Contract. A Contract is not created until the Offer is accepted in writing
by the Procurement Officer's signature on the Offer and Acceptance form. A notice of award
or ofthe intent to award shall not constitute acceptance of the Offer.
6.3
Effective Date. The effective date of this Contract shall be the date that the Procurement Officer
signs the Offer and Acceptance form or other official Contract form, unless another date is
specifically stated in the Contract.
Solicitation No. 060072DC
7
STATE OF ARIZONA
Uniform Instructions To Offerors
7
Protests. A protest shall comply with and be resolved according to Arizona Revised Statutes Title 41,
Chapter 23, Article 9 and rules adopted thereunder. Protests shall be in writing and be filed with both
the Procurement Officer of the purchasing agency and with the State Procurement Administrator. A
protest of a Solicitation shall be received by the Procurement Officer before the Offer due date. A protest
of a proposed award or of an award shall be filed within ten (10) days after the protester knows or should
have known the basis of the protest. A protest shall include:
7. I
7.2
7.3
7.4
7.5
8
The name, address and telephone number of the protester;
The signature of the protester or its representative;
Identification of the purchasing agency and the Solicitation or Contract number;
A detailed statement of the legal and factual grounds of the protest including copies of relevant
documents; and
The form of relief requested.
Comments Welcome. The State Procurement Office periodically reviews the Uniform Instructions to
Offerors and welcomes any comments you may have. Please submit your comments to: State
Procurement Administrator, State Procurement Office, 100 North 15th Avenue, Suite 104, Phoenix,
Arizona 85007.
Solicitation No. 060072DC
8
STATE OF ARIZONA
Uniform Terms and Conditions
1
Definition of Terms. As used in this Solicitation and any resulting Contract, the terms listed below are
defined as follows:
1.1
"Attachment" means any item the Solicitation requires the Offeror
1.2
"Contract" means the combination of the Solicitation, including the Uniform and Special
Instructions to Offerors, the Uniform and Special Terms and Conditions, and the Specifications
and Statement or Scope of Work; the Offer and any Final Proposal Revisions; and any Solicitation
Amendments or Contract Amendments.
1.3
"Contract Amendment" means a written document signed by the Procurement Officer that is issued
for the purpose of making changes in the Contract.
1.4
"Contractor" means any person who has a Contract with the State.
1.5
"Days" means calendar days unless otherwise specified.
1.6
"Exhibit" means any item labeled as an Exhibit in the Solicitation or placed in the Exhibits section
of the Solicitation.
1.7
"Gratuity" means a payment, loan, subscription, advance, deposit of money, services, or anything
of more than nominal value, present or promised, unless consideration of substantially equal or
greater value is received.
1. 8
"Materials" means all property, including equipment, supplies, printing, insurance and leases of
property but does not include land, a permanent interest in land or real property or leasing space.
1.9
"Procurement Officer" means the person, or his or her designee, duly authorized by the State to
enter into and administer Contracts and make written determinations with respect to the Contract.
1.10
"SenJices" means the furnishing of labor, time or effort by a Contractor or subcontractor which
does not involve the delivery of a specific end product other than required reports and
performance, Dul tioes not include employment agreements or collective bargaining agreements.
1.11
"Subcontract" means any Contract, express or implied, between the Contractor and another party
or between a subcontractor and another party delegating or assigning, in whole or in part, the
making or furnishing of any material or any service required for the performance of the Contract.
1.12
"State" means the State of Arizona and Department or Agency of the State that executes the
Contract.
1.13
"State Fiscal Year" means the period beginning with July 1 and ending June 30.
Solicitation No. 060072DC
9
to
submit as part of the Offer.
STATE OF ARIZONA
Uniform Terms and Conditions
·
2
Contract Interpretation
2.1
Arizona Law. The Arizona law applies to this Contract including, where applicable, the Uniform
Commercial Code as adopted by the State of Arizona and the Arizona Procurement Code, Arizona
Revised Statutes (A.R.S.) Title 41, Chapter 23, and its implementing rules, Arizona
Administrative Code (A.A.C.) Title 2, Chapter 7.
2.2
Implied Contract Terms. Each provision of law and any terms required by law to be in this
Contract are a part of this Contract as if fully stated in it.
2.3
Contract Order of Precedence. In the event of a conflict in the provisions of the Contract, as
accepted by the State and as they may be amended, the following shall prevail in the order set
forth below:
2.3.1
2.3.2
2.3.3
2.3.4
2.3.5
2.3.6
2.3.7
Special Terms and Conditions;
Uniform Terms and Conditions;
Statement or Scope of Work;
Specifications;
Attachments;
Exhibits;
Documents referenced or included in the Solicitation.
2.4
Relationship of Parties. The Contractor under this Contract is an independent Contractor. Neither
party to this Contract shall be deemed to be the employee or agent of the other party to the
Contract.
2.5
Severability. The provisions of this Contract are severable. Any term or condition deemed illegal
or invalid shall not affect any other term or condition of the Contract.
2.6
No Parol Evidence. This Contract is intended by the parties as a final and complete expression
of their agreement. No course of prior-dealings between the parties and no usage of the trade shall
supplement or explain any terms used in this document and no other understanding either oral or
in writing shall be binding.
2.7
No Waiver. Either party's failure to insist on strict performance of any term or condition of the
Contract shall not be deemed a waiver of that term or condition even if the party accepting or
acquiescing in the nonconforming performance knows of the nature of the performance and fails
to object to it.
2.8
Offshore Performance of Work Prohibited. Due to security and identity protection concerns,
direct services under this contract shall be performed within the borders of the United States. Any
services that are described in the specifications or scope of work that directly serve the State of
Arizona or its clients and may involve access to secure or sensitive data or personal client data or
development or modification of software for the State shall be performed within the borders of the
United States. Unless specifically stated otherwise in the specifications, this definition does not
Solicitation No. 060072DC
10
STATE OF ARIZONA
Uniform Terms and Conditions
apply to indirect or "overhead" services, redundant back-up services or services that are incidental
to the performance of the contract. This provision applies to work performed by subcontractors
at all tiers.
2.9
3
Ownership of Intellectual Property. Any and all intellectual property, including but not limited
to copyright, invention, trademark, tradename, service mark, and/or trade secrets created or
conceived pursuant to or as a result of this Contract and any related subcontract ("Intellectual
Property"), shall be work made for hire and the State shall be considered the creator of such
Intellectual Property. The agency, department, division, board or commission of the State of
Arizona requesting the issuance of this Contract shall own (for and on behalf of the State) the
entire right, title and interest to the Intellectual Property throughout the world. Contractor shall
notify the State, within thirty (30) days, of the creation of any Intellectual Property by it or its
subcontractor(s). Contractor, on behalf of itself and any subcontractor(s), agrees to execute any
and all document(s) necessary to assure ownership of the Intellectual Property vests in the State
and shall take no affirmative actions that might have the effect of vesting all or part of the
Intellectual Property in any entity other than the State. The Intellectual Property shall not be
disclosed by the Contractor or its subcontractor(s) to any entity not the State without the express
written authorization of the agency, department, division, board or commission of the State of
Arizona requesting the issuance of this Contract.
Contract Administration and Operation
3.1
Records. Under A.R.S. § 35-214 and § 35-215, the Contractor shall retain and shall contractually
require each subcontractor to retain all data and other "records" relating to the acquisition and
performance of the Contract for a period of five (5) years after the completion of the Contract.
All records shall be subject to inspection and audit by the State at reasonable times. Upon request,
the Contractor shall produce a legible copy of any or all such records.
3.2
Non-Discrimination. The Contractor shall comply with State Executive Order No. 99-4 and all
other applicable Federal and State laws, rules and regula60ns, including the Americans with
Disabilities Act.
3.3
Audit. Pursuant to A.R.S. § 35-214, at any time during the term of this Contract and five (5)
years thereafter, the Contractor's or any subcontractor's books and records shall be subj ect to
audit by the State and, where applicable, the Federal Government, to the extent that the books and
records relate to the performance of the Contract or Subcontract.
3.4
Facilities Inspection and Materials Testing. The Contractor agrees to permit access to its facilities,
subcontractor facilities and the Contractor's processes or services, at reasonable times for
inspection of the facilities or materials covered under this Contract. The State shall also have the
right to test, at its own cost, the materials to be supplied under this Contract. Neither inspection
at the Contractor's facilities nor materials testing shall constitute final acceptance of the materials
or services. If the State determines non-compliance of the materials, the Contractor shall be
responsible for the payment of all costs incurred by the State for testing and inspection.
Solicitation No. 060072DC
11
STATE OF ARIZONA
Uniform Terms and Conditions
4
3.5
Notices. Notices to the Contractor required by this Contract shall be made by the State to the
person indicated on the Offer and Acceptance form submitted by the Contractor unless otherwise
stated in the Contract. Notices to the State required by the Contract shall be made by the
Contractor to the Solicitation Contact Person indicated on the Solicitation cover sheet, unless
otherwise stated in the Contract. An authorized Procurement Officer and an authorized Contractor
representative may change their respective person to whom notice shall be given by written notice
to the other and an amendment to the Contract shall not be necessary.
3.6
Advertising, Publishing and Promotion of Contract. The Contractor shall not use, advertise or
promote information for commercial benefit concerning this Contract without the prior written
approval of the Procurement Officer.
3.7
Property of the State. Any materials, including reports, computer programs and other
deliverables, created under this Contract are the sole property of the State. The Contractor is not
entitled to a patent or copyright on those materials and may not transfer the patent or copyright
to anyone else. The Contractor shall not use or release these materials without the prior written
consent of the State.
3.8
Electronic and Information Teclmology. Unless specifically authorized in the Contract, any
electronic or information technology offered to the State of Arizona under this Contract shall
comply with A.R.S. §41-2531 and §41-2532 and Section 508 of the Rehabilitation Act of 1973,
which requires that employees and members of the public shall have access to and use of
information technology that is comparable to the access and use by employees and members of the
public who are not individuals with disabilities.
Costs and Payments
4.1
Payments. Payments shall comply with the requirements of A.R.S. Titles 35 and 41, Net 30 days.
Upon receipt and acceptance of goods or services, the Contractor shall submit a complete and
accurate invoice for payment from the State within thirty (30) days.
4.2
Delivery. Unless stated otherwise in the Contract, all prices shall be F.O.B. Destination and shall
include all freight delivery and unloading at the destination.
4.3
Applicable Taxes.
4.3.1
Payment of Taxes. The Contractor shall be responsible for paying all applicable taxes.
4.3.2 State and Local Transaction Privilege Taxes. The State of Arizona is subject to all
applicable State and local transaction privilege taxes. Transaction privilege taxes apply to
the sale and are the responsibility of the seller to remit. Failure to collect taxes from the
buyer does not relieve the seller from its obligation to remit taxes.
4.3.3 Tax Indemnification. Contractor and all subcontractors shall pay all Federal, State and
local taxes applicable to its operation and any persons employed by the Contractor.
Solicitation No. 060072DC
12
STATE OF ARIZONA
Uniform Terms and Conditions
Contractor shall, and require all subcontractors to hold the State harmless from any
responsibility for taxes, damages and interest, if applicable, contributions required under
Federal, and/or State and local laws and regulations and any other costs including
transaction privilege taxes, unemployment compensation insurance, social security and
worker's compensation.
4.3.4 I.R.S. W9 Form. In order to receive payment, the Contractor shall have a current I.R.S.
W9 Form on file with the State of Arizona, unless not required by law.
4.4
Availability of Funds for the Next State Fiscal Year. Funds may not presently be available for
performance under this Contract beyond the current State fiscal year. No legal liability on the part
of the State for any payment may arise under this Contract beyond the current State fiscal year
until funds are made available for performance of this Contract.
4.5
Availability of Funds for the Current State Fiscal Year. Should the State Legislature enter back
into session and reduce the appropriations or for any reason and these goods or services are not
funded, the State may take any of the following actions:
4.5.1 Accept a decrease in price offered by the Contractor;
4.5.2 Cancel the Contract;
4.5.3 Cancel the Contract and re-solicit the requirements.
5
Contract Changes
5.1
Amendments. This Contract is issued under the authority of the Procurement Officer who signed
this Contract. The Contract may be modified only through a Contract Amendment within the
scope of the Contract. Changes to the Contract, including the addition of work or materials, the
revision of payment terms, or the substitution of work or materials, directed by a person who is
not specifically authorized by the procurement officer in writing or made unilaterally by the
Contractor are violations of the Contract and of applicable law. Such changes, including
unauthorized written Contract Amendments shall be void and without effect, and the Contractor
shall not be entitled to any claim under this Contract based on those changes.
5.2
Subcontracts. The Contractor shall not enter into any subcontract under this Contract for the
performance of this Contract without the advance written approval of the Procurement Officer.
The Contractor shall clearly list any proposed subcontractors and the subcontractor's proposed
responsibilities. The subcontract shall incorporate by reference the terms and conditions of this
Contract.
5.3
Assignment and Delegation. The Contractor shall not assign any right nor delegate any duty under
this Contract without the prior written approval of the Procurement Officer. The State shall not
unreasonably withhold approval.
Solicitation No. 060072DC
13
STATE OF ARIZONA
Uniform Terms and Conditions
6
Risk and Liability
6.1
Risk of Loss. The Contractor shall bear all loss of conforming material covered under this
Contract until received by authorized personnel at the location designated in the purchase order
or Contract. Mere receipt does not constitute final acceptance. The risk of loss for
nonconforming materials shall remain with the Contractor regardless of receipt.
6.2
Indemnification.
6.2.1
Contractor/Vendor Indemnification (Not Public Agency). The parties to this Contract
agree that the State of Arizona, its departments, agencies, boards and commissions shall
be indemnified and held harmless by the Contractor for the vicarious liability of the State
as a result of entering into this Contract. However, the parties further agree that the State
of Arizona, its departments, agencies, boards and commissions shall be responsible for its
own negligence. Each party to this Contract is responsible for its own negligence.
6.2.2 Public Agency Language Only. Each party (as 'indemnitor') agrees to indemnify,
defend, and hold harmless the other party (as 'indemnitee') from and against any and all
claims, losses, liability, costs, or expenses (including reasonable attorney's fees)
(hereinafter collectively referred to as 'claims') arising out of bodily injury of any person
(including death) or property damage but only to the extent that such claims which result
in vicarious/derivative liability to the indemnitee, are caused by the act, omission,
negligence, misconduct, or other fault of the indemnitor, its' officers, officials, agents,
employees, or volunteers.
6.3
Indemnification - Patent and Copyright. The Contractor shall indemnify and hold harmless the
State against any liability, including costs and expenses, for infringement of any patent, trademark
or copyright arising out of Contract performance or use by the State of materials furnished or work
performed under this Contract. The State shall reasonably notify the Contractor of any claim for
which it may be liable under this paragraph. If the Contractor is insured pursuant to A. R. S. § 41621 and § 35-154, this section shall not apply.
6.4
Force Majeure.
6.4.1
Except for payment of sums due, neither party shall be liable to the other nor deemed in
default under this Contract if and to the extent that such party's performance of this
Contract is prevented by reason of force majeure. The term "force majeure" means an
occurrence that is beyond the control of the party affected and occurs without its fault or
negligence. Without limiting the foregoing, force majeure includes acts of God; acts of
the public enemy; war; riots; strikes; mobilization; labor disputes; civil disorders; fire;
flood; lockouts; injunctions-intervention-acts; or failures or refusals to act by government
authority; and other similar occurrences beyond the control of the party declaring force
majeure which such party is unable to prevent by exercising reasonable diligence.
6.4.2 Force Majeure shall not include the following occurrences:
Solicitation No. 060072DC
14
STATE OF ARIZONA
Uniform Terms and Conditions
6.4.2.1Late delivery of equipment or materials caused by congestion at a manufacturer's
plant or elsewhere, or an oversold condition of the market;
6.4.2.2Late performance by a subcontractor unless the delay arises out of a force majeure
occurrence in accordance with this force majeure term and condition; or
6.4.2.3Inability of either the Contractor or any subcontractor to acquire or maintain any
required insurance, bonds, licenses or permits.
6.4.3 If either party is delayed at any time in the progress of the work by force majeure, the
delayed party shall notify the other party in writing of such delay, as soon as is practicable
and no later than the following working day, of the commencement thereof and shall
specify the causes of such delay in such notice. Such notice shall be delivered or mailed
certified-return receipt and shall make a specific reference to this article, thereby invoking
its provisions. The delayed party shall cause such delay to cease as soon as practicable and
shall notify the other party in writing when it has done so. The time of completion shall
be extended by Contract Amendment for a period of time equal to the time that results or
effects of such delay prevent the delayed party from performing in accordance with this
Contract.
6.4.4 Any delay or failure in performance by either party hereto shall not constitute default
hereunder or give rise to any claim for damages or loss of anticipated profits if, and to the
extent that such delay or failure is caused by force majeure.
6.5
7
Third Party Antitrust Violations. The Contractor assigns to the State any claim for overcharges
resulting from antitrust violations to the extent that those violations concern materials or services
supplied by third parties to the Contractor, toward fulfillment of this Contract.
Warranties
7.1
Liens. The Contractor warrants that the materials supplied under this Contract are free of liens
and shall remain free of liens.
7.2
Quality. Unless otherwise modified elsewhere in these terms and conditions, the Contractor
warrants that, for one (1) year after acceptance by the State of the materials, they shall be:
7.2.1 Of a quality to pass without objection in the trade under the Contract description;
7.2.2 Fit for the intended purposes for which the materials are used;
7.2.3 Within the variations permitted by the Contract and are of even kind, quantity, and quality
within each unit and among all units;
7.2.4 Adequately contained, packaged and marked as the Contract may require; and
Solicitation No. 060072DC
15
STATE OF ARIZONA
Uniform Terms and Conditions
7.2.5 Conform to the written promises or affirmations of fact made by the Contractor.
7.3
Fitness. The Contractor warrants that any material supplied to the State shall fully conform to all
requirements of the Contract and all representations of the Contractor, and shall be fit for all
purposes and uses required by the Contract.
7.4
Inspection/Testing. The warranties set forth in subparagraphs 7.1 through 7.3 of this paragraph
are not affected by inspection or testing of or payment for the materials by the State.
7.5
Year 2000.
7.5.1
Notwithstanding any other warranty or disclaimer of warranty in this Contract, the
Contractor warrants that all products delivered and all services rendered under this
Contract shall comply in all respects to performance and delivery requirements of the
specifications and shall not be adversely affected by any date-related data year 2000 issues.
This warranty shall survive the expiration or termination of this Contract. In addition, the
defense of force majeure shall not apply to the Contractor's failure to perform
specification requirements as a result of any date-related data year 2000 issues.
7.5.2 Additionally, notwithstanding any other warranty or disclaimer of warranty in this
Contract, the Contractor warrants that each hardware, software, and firmware product
delivered under this Contract shall be able to accurately process date/time data (including
but not limited to calculation, comparing, and sequencing) from, into, and between the
twentieth and twenty-first centuries, and the years 1999 and 2000 and leap year
calculations, to the extent that other information technology utilized by the State in
combination with the information technology being acquired under this Contract properly
exchanges date-time data with it. If this Contract requires that the information technology
products being acquired perform as a system, or that the information technology products
being acquired perform as a system in combination with other State information
technology, then this warranty shall apply to the acquired products as a system. The
remedies available to the State for breach of this warranty shall include, but shall not be
limited to, repair and replacement of the information technology products delivered under
this Contract. In addition, the defense offorce majeure shall not apply to the failure of the
Contractor to perform any specification requirements as a result of any date-related data
year 2000 issues.
7.6
Compliance With Applicable Laws.
The materials and services supplied under this Contract
shall comply with all applicable Federal, State and local laws, and the Contractor shall maintain
all applicable license and permit requirements.
7.7
Survival of Rights and Obligations after Contract Expiration or Termination.
7.7.1 Contractor s Representations and Warranties. All representations and warranties made by
the Contractor under this Contract shall survive the expiration or termination hereof. In
addition, the parties hereto acknowledge that pursuant to A.R.S. § 12-510, except as
I
Solicitation No. 060072DC
16
STATE OF ARIZONA
Uniform Terms and Conditions
provided in A.R.S. § 12-529, the State is not subject to or barred by any limitations of
actions prescribed in A.R.S., Title 12, Chapter 5.
7.7.2 Purchase Orders. The Contractor shall, in accordance with all terms and conditions of the
Contract, fully perform and shall be obligated to comply with all purchase orders received
by the Contractor prior to the expiration or termination hereof, unless otherwise directed
in writing by the Procurement Officer, including, without limitation, all purchase orders
received prior to but not fully performed and satisfied at the expiration or termination of
this Contract.
8
State's Contractual Remedies
8.1
Right to Assurance. If the State in good faith has reason to believe that the Contractor does not
intend to, or is unable to perform or continue performing under this Contract, the Procurement
Officer may demand in writing that the Contractor give a written assurance of intent to perform.
Failure by the Contractor to provide written assurance within the number of days specified in the
demand may, at the State's option, be the basis for terminating the Contract under the Uniform
Terms and Conditions or other rights and remedies available by law or provided by the Contract.
8.2
Stop Work Order.
8.2. 1 The State may, at any time, by written order to the Contractor, require the Contractor to
stop all or any part, of the work called for by this Contract for a period(s) of days indicated
by the State after the order is delivered to the Contractor. The order shall be specifically
identified as a stop work order issued under this clause . Upon receipt of the order, the
Contractor shall immediately comply with its terms and take all reasonable steps to
minimize the incurrence of costs allocable to the work covered by the order during the
period of work stoppage.
8.2.2 If a stop work order issued under this clause is canceled or the period of the order or any
extension expires, the Contractor shall resume work. The Procurement Officer shall make
an equitable adjustment in the delivery schedule or Contract price, or both, and the
Contract shall be amended in writing accordingly.
8.3
Non-Exclusive Remedies. The rights and the remedies of the State under this Contract are not
exclusive.
8.4
Nonconforming Tender. Materials supplied under this Contract shall fully comply with the
Contract. The delivery of materials or services or a portion of the materials or services that do
not fully comply constitutes a breach of Contract. On delivery of nonconforming materials or
services, the State may terminate the Contract for default under applicable termination clauses in
the Contract, exercise any of its rights and remedies under the Uniform Commercial Code, or
pursue any other right or remedy available to it.
Solicitation No. 060072DC
17
STATE OF ARIZONA
Uniform Terms and Conditions
8.5
9
Right of Offset. The State shall be entitled to offset against any sums due the Contractor, any
expenses or costs incurred by the State, or damages assessed by the State concerning the
Contractor's nonconforming performance or failure to perform the Contract, including expenses,
costs and damages described in the Uniform Terms and Conditions.
Contract Termination
9.1
Cancellation for Conflict of Interest. Pursuant to A.R.S. § 38-511, the State may cancel this
Contract within three (3) years after Contract execution without penalty or further obligation if any
person significantly involved in initiating, negotiating, securing, drafting or creating the Contract
on behalf of the State is or becomes at any time while the Contract or an extension of the Contract
is in effect an employee of or a consultant to any other party to this Contract with respect to the
subject matter of the Contract. The cancellation shall be effective when the Contractor receives
written notice of the cancellation unless the notice specifies a later time. If the Contractor is a
political subdivision of the State, it may also cancel this Contract as provided in A.R.S. § 38-511.
9.2
Gratuities. The State may, by written notice, terminate this Contract, in whole or in part, if the
State determines that employment or a Gratuity was offered or made by the Contractor or a
representative of the Contractor to any officer or employee of the State for the purpose of
influencing the outcome of the procurement or securing the Contract, an amendment to the
Contract, or favorable treatment concerning the Contract, including the making of any
determination or decision about Contract performance. The State, in addition to any other rights
or remedies, shall be entitled to recover exemplary damages in the amount of three (3) times the
value of the Gratuity offered by the Contractor.
9.3
Suspension or Debarment. The State may, by written notice to the Contractor, immediately
terminate this Contract if the State determines that the Contractor has been debarred, suspended
or otherwise lawfully prohibited from participating in any public procurement activity, including
but not limited to, being disapproved· as a subcontractor of any public procurement unit or other
governmental body. Submittal of an Offer or execution of a Contract shall attest that the
Contractor is not currently suspended or debarred. If the Contractor becomes suspended or
debarred, the Contractor shall immediately notify the State.
9.4
Termination for Convenience. The State reserves the right to terminate the Contract, in whole or
in part at any time, when in the best interests of the State without penalty or recourse. Upon
receipt of the written notice, the Contractor shall stop all work, as directed in the notice, notify
all subcontractors of the effective date of the termination and minimize all further costs to the
State. In the event of termination under this paragraph, all documents, data and reports prepared
by the Contractor under the Contract shall become the property of and be delivered to the State
upon demand. The Contractor shall be entitled to receive just and equitable compensation for
work in progress, work completed and materials accepted before the effective date of the
termination. The cost principles and procedures provided in A. A. C. R2-7 -701 shall apply.
Solicitation No. 060072DC
18
STATE OF ARIZONA
Uniform Terms and Conditions
9.5
Termination for Default.
9.5.1 In addition to the rights reserved in the Contract, the State may terminate the Contract in
whole or in part due to the failure of the Contractor to comply with any term or condition
ofthe Contract, to acquire and maintain all required insurance policies, bonds, licenses and
permits, or to make satisfactory progress in performing the Contract. The Procurement
Officer shall provide written notice of the termination and the reasons for it to the
Contractor.
9.5.2 Upon termination under this paragraph, all goods, materials, documents, data and reports
prepared by the Contractor under the Contract shall become the property of and be
delivered to the State on demand.
9.5.3 The State may, upon termination of this Contract, procure, on terms and in the manner that
it deems appropriate, materials or services to replace those under this Contract. The
Contractor shall be liable to the State for any excess costs incurred by the State in
procuring materials or services in substitution for those due from the Contractor.
9.6
Continuation of Performance Through Termination. The Contractor shall continue to perform,
in accordance with the requirements of the Contract, up to the date of termination, as directed in
the termination notice.
10
Contract Claims. All Contract claims or controversies under this Contract shall be resolved according
to A.R.S. Title 41, Chapter 23, Article 9, and rules adopted thereunder.
11
Arbitration. The parties to this Contract agree to resolve all disputes arising out of or relating to this
Contract through arbitration, after exhausting applicable administrative review, to the extent required by
A.R.S. § 12-1518, except as may be required by other applicable statutes (Title 41).
Solicitation No. 060072DC
19
ARIZONA DEPARTMENT OF
CORRECTIONS
SPECIAL TERMS AND CONDITIONS
SOLICITATION NO. 060072DC
1
SPECIAL TERMS AND CONDITIONS
1.1
Purpose
1.1.1 Pursuant to provisions ofthe Arizona Procurement Code, A.R.S. § 41-2501,
et. seq., the State of Arizona, Department of Corrections, hereafter known
as the Department intends to establish a Contract for Inmate Telephone
System. Proposals from qualified Offerors will be accepted for the purpose
of selecting a Contractor to provide Inmate Telephone System for the
Arizona Department of Corrections Prison Institutions and Private Prisons
as idtlltified in Attachment #4, Inmate Phone Locations.
1.1.1.1
The Department reserves the right to add or delete Prison
Institutions and service locations relative to this Contract as
determined by the Department.
1.1.2 Offerors interested in providing Inmate Telephone System to the Department
must deliver one (1) original, eight (8) copies and one (1) CD copy of their
proposal by no later than 3:00 p.m., on June 20,2006, to the Department's
Contracts Administration Office at the address on the cover page of this
Solicitation.
1.2
On-Site Inspections
1.2.1 An on-site inspection will be held at each selected facility on the date and
time designated below. The purpose of this inspection is for the visual
evaluation of the facilities to be serviced.
It is expected to take
approximately 1-8 hours for the inspection at each facility.
1.2.2 Contractors are asked to completely inspect project site prior to submitting
the proposal in order to determine all requirements associated with the
contract. Failure to do so shall not relieve the successful contractor from the
responsibility of furnishing and installing, without cost to the Department
any materials and equipment or performing any labor that may be required
to carry out the intent of the resulting contract.
1.2.3 Prospective bidders wishing to attend the on-site inspections shall fax the
following information no later than 5:00 p.m. M.S.T., April 28, 2006, to
Kristine Yaw at (602) 364-3790 to make arrangements to attend the on-site
inspections: Name of person(s) attending, social security number(s) and
date(s) of birth. This information is required for the purpose of security
checks, prior to allowing persons onto a correctional facility. No more than
2 persons from each company shall be allowed to attend the on-site
inspections.
20
ARIZONA DEPARTMENT OF
CORRECTIONS
iSPECIAL TERMS AND CONDITIONS
SOLICITATION NO. 060072DC
1.2.4 On-site attendees must comply with Department Order #503, Employee
Grooming Standards (i.e., no blue jeans or orange color clothing). A copy
of this Department Order is located at www. azcorrections. gov . On-Site
attendees must obtain prior approved security clearance before entering a
State Prison. On-Site attendees failing to obtain security clearance and/or
to comply with the non-uniformed personnel grooming, dress standards, will
not be admitted into the facility.
1.2.5 On-Site Inspections are as shown
Schedule.
III
Attachment #7, Prison Site Visit
1.3
Pre-Proposal Conference
1.3.1 A Pre-Proposal Conference will be held on May 25,2006 at 10:00 a.m.
M. S. T. at the Arizona Department of Corrections, 4th Floor Training Room,
1645 W. Jefferson, Phoenix, Arizona 85007. A maximum of 3 persons
from each company shall be allowed to attend the Pre-Proposal Conference
due to limited space.
1.4
Term of Contract
1.4.1 The term of any resultant Contract shall commence on the date of award and
shall continue for a period of sixty (60) months thereafter, contingent upon
availability of funds and resources to each party with which to carry out its
part of the Contract, unless renewed, terminated or canceled, as otherwise
provided herein.
1.4.1.1
By mutual written Contract amendment, any resultant
Contract may be renewed for supplemental one year periods
of up to a maximum of two additional years.
1.5
Authority to Contract
1.5.1 This Contract activity is issued under the authority of the Arizona
Department of Corrections, Chief Procurement Officer. No alteration of any
portion of the Contract, any items or services awarded, or any other
agreement that is based upon this Contract may be made without express
written approval of the Department in the form of an official Contract
amendment. Any attempt to alter any documents on the part of the ordering
agency or any Contractor is a violation of the Contract and the Arizona
Procurement Code. Any such action is subject to legal and Contractual
remedies available to the State inclusive of, but not limited to, Contract
cancellation, suspension and/or debarment of the Contractor.
1.6
Offer and Acceptance
1.6.1 In order to allow for an adequate evaluation, the Department requires an
Offer in response to this Solicitation to be valid and irrevocable for onehundred twenty (120) days after the opening time and date.
21
ARIZONA DEPARTMENT OF
CORRECTIONS
SPECIAL TERMS AND CONDITIONS
SOLICITATION NO. 060072DC
1. 7
Proposal Format
1.7. 1 One (1) original, eight (8) copies and one (1) CD copy of the proposal shall
be submitted on the forms and format as contained in the RFP. The proposal
numbering sequence must be in accordance with the Solicitation document.
All proposals, including copies, shall contain all descriptive literature,
specifications, samples, etc.
1.8
Written Questions
1.8.1 Please submit any questions about the RFP needing clarification, no later
than seven (7) days prior to the RFP due date, to:
Arizona Department of Corrections
Kristine Yaw, Buyer IV
1601 West Jefferson Street, M/C 55303
Phoenix, Arizona 85007-3002
(602) 364-3790 fax
1.9
Proposal Opening
1.9.1 Proposals shall be opened on the date and time, and at the place designated
on the cover page of this Solicitation, unless amended in writing by the
Department. The name of each Offeror shall be read at this time. All
Offers and any modifications and other information received in response to
this Request for Proposal shall be shown only to the authorized State
personnel having a legitimate interest in them or persons assisting the State
in the evaluation. After Contract award, the proposals and evaluation
documents shall be open for public inspection.
1. 10
Pricing
1.10. 1 The method of compensation governing the Contract shall be fixed rate.
1. 11
Price Increase
1.11. 1 The Department may review a fully documented request for a price increase
only after the Contract has been in effect for twelve (12) months. A price
increase adjustment shall only be considered at the time of a Contract renewal
and shall be a factor in the renewal review process. The Department shall
determine whether the requested price increase or an alternate option is in the
best interest of the State.
1.11.2 Price reductions may be submitted to the Department for consideration at any
time during the Contract period. The Department at its own discretion may·
accept a price reduction.
1.11.3 The price increase adjustment, if approved, will be effective upon the effective
date of the Contract renewal. Price reductions will become effective upon
acceptance by the Department.
22
ARIZONA DEPARTMENT OF
CORRECTIONS
SPECIAL TERMS AND CONDITIONS
SOLICIT ATION NO. 060072DC
1.12
Rules
1.12.1 Attention of the Offerors is called to the requirements specified in
Attachment # 1, Rules for Non-Employees of the Department of Corrections
in Arizona State Prison Complexes which shall be adhered to in all respects.
1.12.2 Should the Contractor require signatures of other parties such as
subcontractor or persons directly or indirectly employed by the Contractor,
it shall be the Contractor s responsibility to obtain such signatures. The
signed document must be submitted within ten (10) days of notification of
intent to award.
I
1.13
Multiple Awards
1.13 . 1 In order to assure that any ensuing Contracts will allow the Department to
fulfill current and future requirements , the Department reserves the right to
award Contracts to multiple companies. The actual utilization of any
Contract will be at the sole discretion of the Department. The fact that the
Department may make multiple awards should be taken into consideration
by each Offeror.
1.14
Award
1.14.1 It is the intention of the Department to award a single Contract for all of the
proposed services.
1.15
Unlawful Sexual Conduct
1. 15.1 A person who is employed by the State Department of Corrections, a private
facility or a city or county jailor who Contracts to provide services with the
State Department of Corrections, a private prison facility or a city or county
jail commits unlawful sexual conduct by engaging in oral sexual contact,
sexual contact or sexual intercourse with a prisoner who is in the custody of
the State Department of Corrections, a private prison facility or a city or
county jailor with an offender who is under the supervision of the State
Department of Corrections or a city or county.
1.15.2 A prisoner who is in the custody of the State Department of Corrections, a
private prison facility or a city or county jailor an offender who is on
release status and who is under supervision of the State Department of
Corrections or a city or county commits unlawful sexual conduct by
engaging in oral sexual contact, sexual contact or sexual intercourse with a
person who is employed by the State Department of Corrections, a private
prison facility or a city or county jailor who Contracts to provide services
with the State Department of Corrections, a private prison facility or a city
or county jail.
23
rr=
SPECIAL TERMS AND CONDITIONS
SOLICITATION NO. 060072DC
ARIZONA DEPARTMENT OF
CORRECTIONS
1.15.3 This section does not apply to:
1.15.3.1
A person who is employed by the State Department of
Corrections, a private prison facility or a city or county jail
or who Contracts to provide services with the State
Department of Corrections, a private prison facility or a city
or county jailor an offender who is on release status if the
person was lawfully married to the prisoner or offender on
release status before the prisoner or offender was sentenced
to the State Department of Corrections or was incarcerated in
a city or county jail.
1.15.3.2
An offender who is on release status and who was lawfully
married to a person who is employed by the State Department
of Corrections, a private prison facility or a city or county
jailor who Contracts to provide services with the State
Department of Corrections, a private prison facility or a city
or county jail if the marriage occurred prior to the offender
being sentenced to the State Department of Corrections or
incarcerated in a city or county jail.
1.15.4 Unlawful sexual conduct is a class 5 felony.
1.15.5 Unlawful sexual conduct; correctional employees; prisoners; classification;
Definition A.R.S. § 13-1419.
1.16
Documents for Award
1.16.1 The Department will not sign any agreements or any other documents
presented for the services listed herein. The completed Offer and
Acceptance form signed by the Chief Procurement Officer and the award
notice will be the Contract.
1.17
Department Policy and Procedures
1. 17. 1 The Contractor shall follow all Department policies, procedures and
Department orders (DO) i.e., dress code, grooming code, etc. The policies,
procedures and DOs will be made available in the library, or applicable
orders will be made available upon request after award.
1.17 .2 In addition to the requirements set forth herein, services shall be provided
in compliance with the requirements of Department written instructions
including, but not limited to, DOs 116, 120,205,501,503 and 602, which
are hereby made part of this RFP by reference and are available on the
following web site www.azcorrections.gov. Hard copies of the DOs are
available upon request.
24
ARIZONA DEPARTMENT OF
CORRECTIONS
SPECIAL TERMS AND CONDITIONS
SOLICITATION NO. 060072DC
1.18
Investigations
1.18.1 The Department reserves the right to make investigations, as deemed
necessary, to determine the ability of the Contractor to perform the specified
work. The Contractor shall furnish to the Department all such information
and data for this purpose as may be requested. The Department reserves the
right to reject any Offer if evidence submitted or investigation fails to satisfy
the Department that the Contractor is properly qualified to carry out the
obligations of the Solicitation. Conditional Offers shall not be accepted.
1. 19
Rejection of Offers
1.19.1 The Department, at its discretion, may reject any and/or all Offers.
1.20
Cancellation
1.20.1 The Department reserves the right to cancel the whole or any part of this
Contract due to failure by the Contractor to carry out any obligation, term
or condition of this Contract. The Department will issue written notice to
the Contractor for acting or failing to act as in any of the following:
1.20.1.1
The Contractor provides services or material that does not
meet the specifications of this Contract;
1.20.1.2
The Contractor fails to adequately perform the services set
forth in the specifications of this Contract;
1.20.1.3
The Contractor fails to complete the services required or to
furnish the materials required within the time stipulated in the
Contract;
1.20.1.4
The Contractor fails to progress in the performance of this
Contract and/or gives the Department reason to believe that
the Contractor will not or cannot perform to the requirements
of the Contract.
1.20.2 Upon receipt of the written notice of concern, the Contractor shall have ten
(10) days to provide a satisfactory response to the Department. Failure on
the part of the Contractor to adequately address all issues of concern may
result in the Department resorting to any single or combination of the
following remedies:
1.20.2.1
Cancel any Contract;
1.20.2.2
Reserve all rights or claims of damage for breach or any
covenants of the Contract;
25
ARIZONA DEP ARTl\IlENT OF
CORRECTIONS
SPECIAL TERMS AND CONDITIONS
SOLICITATION NO. 060072DC
1.20.2.3
Perform any test or analysis on materials or services for
compliance with the specifications of this Contract. If the
results of any test or analysis find a material non-compliant
with the specifications, the actual expense of testing shall be
borne by the Contractor;
l.20.3 In case of default, the Department reserves the right to procure services or
to complete the required work in accordance with the Arizona Procurement
Code. The Department may recover any actual excess costs from the
Contractor or by:
1.21
l.20.3.1
Deduction from unpaid balance;
l.20.3.2
Collection against the Offer and/or performance bond, or;
1.20.3.3
Any combination of the above or any other remedies as
provided by law.
Evaluation
1.21.1 In accordance with the Arizona Procurement Code § 41-2534, Competitive
Sealed Proposals, award shall be made to the responsible Offeror whose
proposal is determined in writing to be the most advantageous to the
Department based upon the evaluation criteria listed below. The evaluation
factors are listed in the relative order of importance.
1.2l.1.1
Cost and Commissions.
1.21.1.2
Technical Requirements.
1.21.1.3
Vendor Qualification Requirements.
1.21.1.4
Implementation Plan.
1.21.1.5
Conformity to Uniform Terms and Conditions and Special
Terms and Conditions.
1.22
Discussions
1.22.1 In accordance with A.R.S. § 41-2534, after the initial receipt of proposals,
the Department reserves the option to conduct discussions with those
Offerors who submit proposals determined by the Department to be
reasonably susceptible of being selected for award.
1.23
Confidentiality of Records
1.23.1 The Contractor shall establish and maintain procedures and controls, that are
acceptable to the Department for the purpose of assuring that no information
26
I
I SPECIAL TERMS AND CONDITIONS
ARIZONA DEPARTMENT OF
CORRECTIONS
~SOLICITATION NO. 060072DC
contained in its records or obtained from the Department or from others in
carrying out its functions under the Contract shall be used or disclosed by
it, its agents, officers, or employees, except as required to efficiently
perform duties under the Contract. Persons requesting such information
should be referred to the Department. Contractor also agrees that any
information pertaining to individual persons shall not be divulged other than
to employees or officers of the Contractor as needed for the performance of
duties under the Contract, unless otherwise agreed to in writing by the
Department.
1.24
Indemnification Clause
1.24.1 Contractor shall indemnify, defend, save and hold harmless the State of
Arizona, its departments, agencies, boards, commissions, universities and
its officers, officials, agents, and employees (hereinafter referred to as
"Indemnitee") from and against any and all claims, actions, liabilities,
damages, losses, or expenses (including court costs, attorneys' fees, and
costs of claim processing, investigation and litigation) (hereinafter referred
to as "Claims ") for bodily injury or personal injury (including death), or loss
or damage to tangible or intangible property caused, or alleged to be caused,
in whole or in part, by the negligent or willful acts or omissions of
Contractor or any of its owners, officers, directors, agents, employees or
subcontractors. This indemnity includes any claim or amount arising out of
or recovered under the Workers' Compensation Law or arising out of the
failure of such contractor to conform to any federal, state or local law,
statute, ordinance, rule, regulation or court decree. It is the specific
intention of the parties that the Indemnitee shall, in all instances, except for
Claims arising solely from the negligent or willful acts or omissions of the
Indemnitee, be indemnified by Contractor from and against any and all
claims. It is agreed that Contractor will be responsible for primary loss
investigation, defense and judgment costs where this indemnification is
applicable. In consideration of the award of this contract, the Contractor
agrees to waive all rights of subrogation against the State of Arizona, its
officers, officials, agents and employees for losses arising from the work
performed by the Contractor for the State of Arizona.
1.24.2 This indemnity shall not apply if the contractor or sub-contractor(s) is/are
an agency, board, commission or university of the State of Arizona.
1.25
Insurance
1.25.1 Contractor and subcontractors shall procure and maintain until all of their·
obligations have been discharged, including any warranty periods under this
Contract, are satisfied, insurance against claims for injury to persons or
damage to property which may arise from or in connection with the
performance of the work hereunder by the Contractor, his agents,
representatives, employees or subcontractors.
27
ARIZONA DEPARTMENT OF
CORRECTIONS
SPECIAL TERMS AND CONDITIONS
~ SOLICITATION NO. 060072DC
1.25.2 The insurance requirements herein are minimum requirements for this
Contract and in no way limit the indemnity covenants contained in this
Contract. The State of Arizona in no way warrants that the minimum limits
contained herein are sufficient to protect the Contractor from liabilities that
might arise out of the performance of the work under this contract by the
Contractor, its agents, representatives, employees or subcontractors, and
Contractor is free to purchase additional insurance.
1.25.3 MINIMUM SCOPE AND LIMITS OF INSURANCE: Contractor shall
provide coverage with limits of liability not less than those stated below.
1.25.4 Commercial General Liability - Occurrence Form. Policy shall include
bodily injury, property damage, personal injury and broad form contractual
liability coverage.
1.25.4.1
1.25.4.2
1.25.4.3
1.25.4.4
1.25.4.5
1.25.4.6
$2,000,000
General Aggregate
Products - Completed Operations Aggregate$1 ,000,000
$1,000,000
Personal and Advertising Injury
Blanket Contractual Liability Written and Oral
$1,000,000
Fire Legal Liability
$ 50,000
Each Occurrence
$1,000,000
1.25.4.7
The policy shall be endorsed to include the following
additional insured language: "The State of Arizona, its
departments, agencies, boards, commissions, universities and
its officers, officials, agents, and employees shall be named
as additional insureds with respect to liability arising out of
the activities performed by or on behalf of the Contractor" .
1.25.4.8
Policy shall contain a waiver of subrogation against the State
of Arizona, its departments, agencies, boards, commissions,
universities and its officers, officials, agents, and employees
for losses arising from work performed by or on behalf of the
Contractor.
1.25.5 Automobile Liability - Bodily Injury and Property Damage for any owned,
hired, and/or non-owned vehicles used in the performance of this Contract.
1.25.5.1
Combined Single Limit (CSL)
1.25.5.2
The policy shall be endorsed to include the following
additional insured language: "The State of Arizona, its
departments, agencies, boards, commissions, universities and
its officers, officials, agents, and employees shall be named
28
$1,000,000
ARIZONA DEPARTMENT OF
CORRECTIONS
fSPECIAL TERMS AND CONDITIONS
~OLICITATION NO. 060072DC
as additional insureds with respect to liability arising out of
the activities performed by or on behalf of the Contractor,
involving automobiles owned, leased, hired or borrowed by
the Contractor" .
1.25.6 Worker's Compensation and Employers' Liability
Statutory
1.25.6.1
1.25.6.2
1.25.6.3
1.25.6.4
1.25.6.5
Workers' Compensation
Employers' Liability:
Each Accident
Disease - Each Employee
Disease - Policy Limit
1.25.6.6
Policy shall contain a waiver of subrogation against the State
of Arizona, its departments, agencies, boards, commissions,
universities and its officers, officials, agents, and employees
for losses arising from work performed by or on behalf of the
Contractor.
1.25.6.7
This requirement shall not apply to: Separately, each
contractor or subcontractor exempt under A.R.S. 23-901, and
when such contractor or subcontractor executes the
appropriate waiver (Sole Proprietor/Independent Contractor)
form.
$ 500,000
$ 500,000
$1,000,000
1.25.7 Professional Liability (Errors and Omissions Liability)
$1,000,000
$2,000,000
1.25.7.1
1.25.7.2
Each Claim
Annual Aggregate
1.25.7.3
In the event that the professional liability insurance required
by this Contract is written on a claims-made basis, Contractor
warrants that any retroactive date under the policy shall
precede the effective date of this Contract; and that either
continuous coverage will be maintained or an extended
discovery period will be exercised for a period of two (2)
years beginning at the time work under this Contract is
completed.
1.25.7.4
Policy shall contain a waiver of subrogation against the State
of Arizona, its departments, agencies, boards, commissions,
universities and its officers, officials, agents, and employees
for losses arising from work performed by or on behalf of the
Contractor.
29
:--
ARIZONA DEPARTMENT OF
CORRECTIONS
SPECIAL TERMS AND CONDITIONS
SOLICITATION NO. 060072DC
1.25.7.5
The policy shall cover professional misconduct or lack of
ordinary skill for those positions defined in the Scope of
Work of this contract.
1.25.8 ADDITIONAL INSURANCE REQVIREMENTS: The policies shall
include, or be endorsed to include, the following provisions:
1.25.8.1
The State of Arizona, its departments, agencies, boards,
commissions, universities and its officers, officials, agents,
and employees wherever additional insured status is required
such additional insured shall be covered to the full limits of
liability purchased by the Contractor, even if those limits of
liability are in excess of those required by this Contract.
1.25.8.2
The Contractor s insurance coverage shall be primary
insurance with respect to all other available sources.
1.25.8.3
Coverage provided by the Contractor shall not be limited to
the liability assumed under the indemnification provisions of
this Contract.
I
1.25.9 NOTICE OF CANCELLATION: Each insurance policy required by the
insurance provisions of this Contract shall provide the required coverage and
shall not be suspended, voided, canceled, or reduced in coverage or in limits
except after thirty (30) days prior written notice has been given to the State
of Arizona. Such notice shall be sent directly to (State of Arizona
Department of Corrections, 1601 West Jefferson Street, M/C 55303,
Phoenix, AZ 85007-3002 and shall be sent by certified mail, return receipt
requested.
1.25.lOACCEPTABILITY OF INSURERS: Insurance is to be placed with duly
licensed or approved non-admitted insurers in the state of Arizona with an
"A. M. Best" rating of not less than A-VII. The State of Arizona in no way
warrants that the above-required minimum insurer rating is sufficient to
protect the Contractor from potential insurer insolvency.
1.25. 11 VERIFICATION OF COVERAGE: Contractor shall furnish the State of
Arizona with certificates of insurance (ACORD form or equivalent
approved by the State of Arizona) as required by this Contract. The
certificates for each insurance policy are to be signed by a person authorized
by that insurer to bind coverage on its behalf.
1. 25 . 12All certificates and endorsements are to be received and approved by the
State of Arizona before work commences. Each insurance policy required
by this Contract must be in effect at or prior to commencement of work
30
ARIZONA DEPARTMENT OF
\sPECIAL TERMS AND CONDITIONS
l.~OLICITATION NO. 060072DC
CORRECTIONS
under this Contract and remain in effect for the duration of the project.
Failure to maintain the insurance policies as required by this Contract, or to
provide evidence of renewal, is a material breach of contract.
1.25 . 13 All certificates required by this Contract shall be sent directly to State of
Arizona Department of Corrections, 1601 West Jefferson Street, M/C
55303, Phoenix, AZ 85007-3002. The State of Arizona project/contract
number and project description shall be noted on the certificate of insurance.
The State of Arizona reserves the right to require complete, certified copies
of all insurance policies required by this Contract at any time. Do not send
certificates of insurance to the state of Arizona's Risk Management section.
1.25. 14SUBCONTRACTORS: Contractors' certificate(s) shall include all
subcontractors as insureds under its policies or Contractor shall furnish to
the State of Arizona separate certificates and endorsements for each
subcontractor. All coverages for subcontractors shall be subject to the
minimum requirements identified above.
Any modification or variation from the insurance
1.25. 15APPROVAL:
requirements in this Contract shall be made by the Department of
Administration, Risk Management Section, whose decision shall be final.
Such action will not require a formal Contract amendment, but may be made
by administrative action.
1.25. 16EXCEPTIONS: In the event the Contractor or sub-contractor(s) is/are a
public entity, then the Insurance Requirements shall not apply. Such public
entity shall provide a Certificate of Self-Insurance. If the contractor or subcontractor(s) is/are a State of Arizona agency, board, commission, or
university, none of the above shall apply.
1.26
Independent Status of the Contractor
1.26.1 The Contractor is an independent Contractor and will not, under any
circumstances, be considered an employee, servant or agent of the
Department, nor will the employees, servants or agents of the Contractor be
considered employees of the Department.
1.26.2 Personnel actions of employees on the Contractor's payroll shall be the
Contractor's responsibility. The Contractor shall comply with all applicable
government regulations related to the employment, compensation and
payment of personnel.
1.26.3 The Department will not be responsible in any way for the damage or loss
caused by fire, theft, accident, or otherwise to the Contractor's stored
supplies, materials, equipment, or his employee's personal property stored
on Department property.
31
ARlZONA DEPARTMENT OF
'CORRECTIONS
SPECIAL TERMS AND CONDITIONS
SOLICITATION NO. 060072DC
1. 27
Notice Warning
1.27.1 Any person who takes into or out of or attempts to take into or out of a
correctional facility or the grounds belonging to or adjacent to a correctional
facility, any item not specifically authorized by the correctional facility, shall
be prosecuted under the provisions of the Arizona Revised Statutes. All
persons, including employees and visitors, entering upon these confines are
subject to routine searches of their persons, vehicles, property or packages
in accordance with Department Order 708 and A.R.S. § 13-2505.
Definitions A.R.S. § 13-2501.
1.28
Contraband
1.28.1 Contraband means any dangerous drug, narcotic drug, intoxicating liquor of
any kind, deadly weapon, dangerous instrument, explosive or any other
article whose use of or possession would endanger the safety, security or
preservation of order in a correctional facility or any person therein. (Any
other article includes any substance which could cause abnormal behavior,
i.e., marijuana, nonprescription medication, etc.)
Promoting prison contraband A.R.S. § 13-2505 and Department Order 708.
1.28.1.1
1.29
A person, not otherwise authorized by law, commits
promoting contraband:
1.28.1.1.1
By knowingly taking contraband into a
correctional facility or the groundS of such a
facility; or
1.28.1.1.2
By knowingly conveying contraband to any
persons confined in a correctional facility; or
1.28.1.1.3
By knowingly making, obtaining, or
possessing contraband in a correctional
facility .
Civil Rights of Institutionalized Persons Act Compliance (CRIPA)
1.29.1 The Arizona Department of Corrections (Department) entered into an
agreement with the Department of Justice regarding the matter of United
States of America vs. Department of Corrections, et al. (Civil Action No.
97-476-PHX-ROS). The agreement affects all correctional and non-correctional staff with female inmate contact, including Contract providers.
1.29.1.1
The areas that impact the Contract are: 1) backgrounds on
existing staff; 2) stringent pre-employment screening
practices for future staff; 3) pre-service and in-service
32
iis?E.CIAL TERMS AND CONDITIONS
ARIZONA DEPARTMENT OF
CORRECTIONS
l~OLICITATION NO. 060072DC
trallllllg; 4) mandatory staff participation in sexual
misconduct investigations; and 5) minimization of one on one
situations where a female inmate and male staff are alone
together.
THE AGREEMENT REQUIRES:
1.29.1.2
Background checks on all current non-correctional staff with
female inmate contact. Any staff that has been convicted of
or pled guilty to any felony charge from contact with a
female inmate will be removed from their position.
1.29.1.3
All future staff with significant female inmate contact will
require extensive pre-employment screening.
1.29.1.4
All Department Contractors will now be required to provide
for each new applicant: 1) a complete background
questionnaire to include drivers license number and record,
past employment, past education, references, criminal arrest
and criminal record; 2) be fingerprinted and screened by the
Federal Bureau of Investigations; 3) NCIC/ ACIC records
check including law enforcement agency check or agencies
where applicant has lived; 4) military discharge status; 5)
investigation of whether applicant has ever worked in
Department prisons, and if so, whether they were the subject
of investigations and allegations of inappropriate staff-inmate
behavior; and, 6) tests to access personality to be scored by
a professional psychologist.
1.29.1.5
The Department will perform the background checks at no
charge to the Contractor, however, the Contractor is
responsible for the psychological testing, analysis, and
personal interviews that may be required as a result of an
appeal and submission of the scoring/report for review by the
Department, prior to finalization of the hiring process.
1.29.1.6
All current and future Contract staff will be required to view
a video describing inappropriate staff-inmate behavior.
There will be a requirement that all staff will acknowledge,
in writing, viewing of the video. The Department will
provide the video to Contract providers.
1.29.1.7
Pre-employment training will include at least eight (8) hours
of specific topics relating to inappropriate staff-inmate
behavior. The Department's video will be included in the
33
ARIZONA DEPARTMENT OF
CORRECTIONS
ilsPECIAL TERMS AND CONDITIONS
\1 SOLICITATION NO. 060072DC
L
curriculum. (Subject to clarification at a later date by the
parties to the agreement, the training may be made part of the
New Employee training to be provided within the first sixty
(60) days of employment.)
1.29.1.8
The Department will provide the selected Contractor with a
copy of the lesson plan for their use. The plan will include
the topics and procedural changes affecting staff working
with female inmates.
In-service training will cover
inappropriate staff-inmate behavior and the viewing of a
video.
The number of hours for in-service will be
determined at a later date.
1.29.1.9
Licensed Medical Providers currently on Contract shall not
be required to attend the training. Contracts issued after July
1, 1999 shall require the Contractor to attend a one (1) hour
training program.
1.30
Millennium Compliance Certification
1.30.1 Prior to or at the time of proposal opening, the Contractor shall prepare and
provide a "Millennium Compliance Certification" to the Department. The
Millennium Compliance Certification shall set forth an unequivocal
certification of the following: (1) that any and all information technology that
the Contractor will deliver under this Contract will accurately process date
data (including without limitation, calculating, comparing, and/or
sequencing) from, into, and between the years 1999 and 2000 and the
twentieth and twenty-first centuries; and (2) that any and all information
technology that the Contractor will deliver under this Contract shall
accurately process leap year calculations.
1.31
Millennium Compliance
1.31.1 Hardware, Software, or Firmware Contracts:
1.31.1.1
Notwithstanding any other warranty or disclaimer of
warranty in this Contract, the Contractor warrants that each
hardware, software, and firmware product delivered under
this Contract shall be able to accurately process date/time
data (including but not limited to calculating, comparing, and
sequencing) from, into, and between the twentieth and
twenty-first centuries, and the years 1999 and 2000 and leap
year calculations, to the extent that other information
technology utilized by the State in combination with the
information technology being acquired under this Contract
properly exchanges date/time data with it. If this Contract
requires that the information technology products being
34
ARIZONA DEPARTMENT OF
CORRECTIONS
!sPECIAL TERMS AND CONDITIONS
l~OLICIT ATION NO. 060072DC
acquired perform as a system, or that the information
technology products being acquired perform as a system in
combination with other State information technology, then
this warranty shall apply to the acquired products as a
system. This warranty shall survive the expiration or
termination of this Contract. The remedies available to the
State for breach of this warranty shall include, but shall not
be limited to, repair and replacement of the information
technology products delivered under this Contract. In
addition, the defense of force majeure shall not apply to the
Contractor's
failure to perform any specification
requirements as a result of any date-related data year 2000
Issues.
1.31.2 Contracts not involving Hardware, Software or Firmware:
1.31.2.1
Notwithstanding any other warranty or disclaimer of
warranty in this Contract, the Contractor warrants that all
products delivered and all services rendered under this
Contract shall comply in all respects to performance and
delivery requirements of the specifications and shall not be
adversely affected by any date-related data year 2000 issues.
This warranty shall survive the expiration or termination of
this Contract. In addition, the defense of force majeure shall
not apply to the Contractor's failure to perform any
specification requirements as a result of any date-related data
year 2000 issues.
1.32
Business Standing A.R.S. § 10-1501
1.32.1 A selected Contractor whose business structure requires that documents be
filed regularly with the Arizona Corporation Commission (ACC) must
remain in good standing with the ACC during the term of the Contract. An
out-of-state firm selected for Contract award must file necessary documents
with the ACC as doing business in Arizona prior to execution of the
Contract and, throughout the term of the Contract, must remain in good
standing with the ACC and the entity where the original documents were
filed.
1.33
Inclusive Offeror
1.33.1 Offeror(s) are encouraged to make every effort to utilize subcontractors that
are small, women-owned and/or minority owned business enterprises. This
could include subcontractors for percentage of Name of Service, (Lottery
Advertising included creative development, media placement or printing
services). Offerors who are committing a portion of their work to such
subcontractors shall do so by identifying the type of service and work to be
35
ARIZONA DEPARTMENT OF
CORRECTIONS
SPECIAL TERMS AND CONDITIONS
SOLICITATION NO. 060072DC
performed by providing detail concerning your organization's utilization
of small, women-owned and/or minority business enterprises. Emphasis
should be placed on specific areas that are subcontracted and percentage of
contract utilization and how this effort will be administered and managed,
including reporting requirements.
1.34
Federal Immigration and Nationality Act
1.34.1 By submission of the offer, the offeror warrants that both it and all
proposed subcontractors are and shall remain in compliance with all federal,
state and local immigration laws and regulations relating to the immigration
status of their employees. The State may, at its sole discretion require
evidence of compliance during the evaluation process. Should the State
request evidence of compliance, the offeror shall have 5 days from receipt
of the request to supply adequate information. Failure to comply with this
instruction or failure to supply requested information within the time frame
specified shall result in the offer not being considered for contract award.
1.34.2 The contractor shall comply with all federal, state and local immigration
laws and regulations relating to the immigration status of their employees
during the term of the contract. Further, the contractor shall flow down
this requirement to all subcontractors utilized during the term of the
contract. The State shall retain the right to perform random audits of
contractor and subcontractor records or to inspect papers of any employee
thereof to ensure compliance. Should the State determine that the
contractor and/or any subcontractors be found noncompliant, the State may
pursue all remedies allowed by law, including, but not limited to;
suspension of work, termination of the contract for default and suspension
and/or debarment of the contractor.
1.35
Payment, Performance Bond and Insurance
1.35.1 Successful vendor will be required to submit a fully executed 100%
Statutory Payment Bond. 100 % Statutory Performance Bond and Certificate
of Insurance within ten (10) days written notice of intent to award this
Contract.
1.36
I.R.S. W-9 Form Request for Taxpayer Identification Number and Certification.
1.36.1 In order to receive payment, the Contractor shall have a current I.R.S. W9
Form on file with the State of Arizona, unless not required by law. See
Attached form.
36
ARIZONA DEPARTMENT OF
CORRECTIONS
SCOPE OF WORK
SOLICITATION NO. 060072DC
2
SCOPE OF WORK
2.1
2.2
OVERVIEW
2.1.1 The Arizona Department of Corrections (Department) is soliciting a qualified
Contractor to provide telecommunication services and equipment, to ensure
that inmates in prison, pre-release and work release facilities are provided
access to public telephones subject to limitations and restrictions necessary
to safeguard the security and order of the facility, and to protect the public
from unwanted inmate calls. This RFP will establish a single contract for the
implementation and operation of a turnkey inmate telephone system with
integrated recording and monitoring capabilities to meet current and future
legislative requirements.
2.1.2
The Department intends to enter into a contract with a single Contractor who
will provide complete logistical support, ongoing operation, and maintenance of
the inmate telecm1llmnications system/services for 20 correctional facilities.
2.1.3
This RFP is expected to result in the award of a single contract with the
Contractor who best meets the stated requirements and provides competitive
prices for inmates, inmate families and friends. The proposed solution is for
a turnkey system to include, among other things, installation, maintenance,
telephones, communications, enclosures, panel and such other equipment or
materials necessary to replace the current inmate telephone system/services.
GENERAL BACKGROUND
2.2.1 The Department, an executive-branch agency of the Arizona State Govennnent,
employs approximately 10,000 individuals who are responsible for approximately
30,000 inmates in the state prison system The Department operates 16 state prison
facilities and supervises 4 privatized prison sites within the State of Arizona, which
val}' significantly in size and geographic location.
2.2.2
For the yearof2005 inmates completed approximately.
435,832 local calls totaling 5,813,983 minutes
479,253 intral..ata cans totaling 5,103,503 minutes
356,995 interLata calls totaling 4,734,869 minutes
124,890 interState calls totaling 1,594,150 minutes
8,162 intemationalcalls totaling 87,313 minutes
2.3
COMMISSION
2.3.1 The Contractor selected and subsequently providing the servicesrequiredby this RFP
will pay a commission to the Department as set forth in Section 3 of this RFP.
2.4
TECHNICAL REQUIREMENTS
2.4.1 The Inmate Phone System (IPS) and Related Services proposed for the
Department must meet or exceed the technical requirements outlined in this
37
ARIZONA DEPARTMENT OF
CORRECTIONS
SCOPE OF WORK
SOLICITATION NO. 060072DC
Section. The IPS proposed to meet these technical requirements must be
provided for all facilities at no cost to the Department including system
installation, training, operation and maintenance of the system and its
components.
2.4.2
The Contractor is responsible for replacement of the IPS in its entirety or its
individual components regardless of cause including, but not limited to,
normal wear/use, inmate abuse, natural disaster, or inmate unrest. This
system or component replacement will be performed at no cost to the
Department and will occur immediately upon notification to the Contractor
of the system problem by the facility.
2.4.3
The IPS proposed for the Department must include the following
components:
2.4.3.1
A Centralized System Database located outside of the
Department facilities and maintained by the Contractor. The
Contractor must state, in its response, the physical location
(City/State) where the centralized system database is located.
2.4.3.2
The proposed IPS must allow for all Department locations to
be networked together, which allows for the sharing ofinmate
information, inmate PINs and call records between systems.
This network between Department locations must allow for
remote access of the IPS at one ofthe Department facility by
an authorized user at another Department facility.
2.4.3.3
The proposed IPS must allow for administrator password
levels that restrict Department personnel to the IPS within
their particular facility as well as allow certain Department
personnel to access multiple systems, if required.
2.4.3.4
The Contractor must propose one type of IPS for all Department
locations. All system hardware, software, software level and
support systems must be the same in each of the Department
facilities.
2.4.3.5
The IPS at each of the Department facilities must provide for all
telecommunications capabilities for inmate services as well as
administrative capabilities for the Department personnel.
2.4.3.6
The Contractor must provide a Centralized System Database that
is located at a Contractor provided site and provide full database
redundancy for the System at the Central Office facility.
38
ARIZONA DEPARTMENT OF
CORRECTIONS
rsCOPE OF WORK
SOLICITATION NO. 060072DC
2.4.3.7
The Contractor must propose an IPS at no cost to the
Department and :include:
Full design, programming and :installation;
Programming of all inmate PINs and call lists; .
Post :installation maintenance;
All network services (local, IntraLATA,
InterLATA);
All network services for administration of the
Inmate Phone System.
2.4.3.7.1
2.4.3.7.2
2.4.3.7.3
2.4.3.7.4
2.4.3.7.5
2.4.3.8
The Contractor must propose an IPS for the Department that has
the capability _of process:ing :inmate calls in a pre-paid debit
mode; collect call mode or a comb:ination of the two depend:ing
on the Department facility and unique needs of the Department.
2.4.3.9
The Contractor must propose an IPS that allows for all inmate
telephones to be :in use simultaneously. The Contractor must
describe, :in its response, how tIns will be accomplished with the
proposed IPS.
2.4.3.10
The Contractor must propose an IPS that can be shut down
quickly and selectively. The Department must be able to
shutdown the system globally and restrict all PIN access with:in
an entire facility and/or with:in a particular housing unit.
2.4.3.11
The Contractor must propose an IPS solution that allows the
Department to completely restrict inmate access to outside
network services/facilities should the IPS control unit of the IPS
fail for any purpose. The Contractor must describe, :in its
response, how this restriction is accomplished with the proposed
IPS (e.g., toggle "kill" switches, etc.).
2.4.3.12
The proposed IPS must be restricted to outgo:ing calls only. The
system must not process :incom:ing calls at any time. The
Contractor must agree, :in its response, that no inmate telephone
shall be capable ofreceiv:ing an :incom:ing call.
2.4.3.13
The IPS must block all calls made to any of the following
services whether the system is used:in direct dial, debit-based or
collect call mode. The Contractor must be responsible for
ensuring that the system is programmed for such block:ing.
2.4.3.13.1
900,972,976,550, telephonenumbers:incurring
excess charges;
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Long distance carrier access codes (e.g., 101XXXX);
Local toll free numbers (e.g., 950-XXXX);
Directory assistance numbers (e.g., 411, 5551212, etc.);
Toll free numbers (e.g., 800, 888, 877, 866, 855,
etc.).
2.4.3.13.2
2.4.3.13.3
2.4.3.13.4
2.4.3.13.5
2.4.3.14
The proposed IPS must not provide a second dial tone to an
inmate telephone without the inmate hanging up the telephone
receiver after the first call is completed and the PIN re-entered to
place the second call.
2.4.3.15
The proposed IPS must allow for a maximum "ring time" prior
to disconnecting the inmate call. This "ring time" parameter
must be consistent among Department facilities.
2.4.3.16
The proposed IPS must provide notification to an inmate of the
call status (e.g., ringing, busy, etc.). This notification may either
be in the form of ringing, busy tones, SIT tones, or appropriate
recorded messages. This requirement must be implemented for
both prepay or collect call mode of operation.
2.4.3.17
The proposed IPS must not allow the inmate to speak to the
called party until the call has been positively accepted. This
requirement must be implemented for both prepay or collect call
mode of operation.
2.4.3.18
The proposed IPS must not allow the inmate to hear the called
party prior tot he actual positive acceptance (via touch tone
entry) of the call.
2.4.3.19
The proposed IPS must allow for the Department to program
times when the system will be available or unavailable to inmate
calling.
2.4.3.20
The proposed IPS must allow the Department personnel to
temporarily restrict or disconnect service to an individual inmate
telephone or station.
2.4.3.21
As one of the major problems associated with inmate calling, the
initiation of 3-Way or Conference Calling is a constant issue
with the Department. Currently setting the sensitivity level ofthe
existing IPS causes "false disconnects". The proposed IPS must
provide technology that deters an inmate's attempt to initiate a
3-Way or Conference Call with a Third Party and provide the
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SOLICITATION NO. 060072DC
ability to immediately terminate the call. The Contractor must
describe, in its response, how this technology operates with
regard to the proposed IPS and the options available to the
Department.
It is desirable that the proposed IPS provides a
fimction that prevents 3-Way or Conference
Calling while minimizing the possibility of
"false disconnects". The Contractor must
explain, in its response, how this will be
accomplished with the proposed IPS.
2.4.3.21.1
2.4.3.22
As one of the major problems associated with inmate calling, the
use of call forwarding at the destination telephone number is a
constant issue with the Department. The proposed IPS must
provide technology that deters the use of call forwarding by the
party being called by the inmate and provide the ability to
immediately terminate the call. The Contractor must describe, in
its response, how this technology operates with regard to the
proposed IPS and the options available to the Department.
2.4.3.22.1
It is desirable that the proposed IPS provides a
ft.mction that prevents call forwarding while
minimizing the possibility of "false
disconnects". The Contractor must explain, in its
response, how this will be accomplished with
the proposed IPS.
2.4.3.23
The proposed IPS must provide a Call Alert feature. This feature
will alert the Department personnel that a designated inmate is
simply placing a call or is placing a telephone call to a specific
number that has been assigned alert status. This status will be
activated by the Department personnel at the Department's
discretion.
2.4.3.24
The Contractor must describe, in its response, how the proposed
IPS operates when the inmate call is to a cellular telephone. This
description must include how collect calls are placed to cellular
telephones, how billing of the collect call is processed and how
the Department is notified when an inmate call is placed to a
cellular telephone.
2.4.3.25
The proposed IPS must have the ability to allow for a called
party to activate a code (via the touch tone pad of their
telephone) that automatically notifies the Department that the
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ARIZONA DEPARTMENT OF
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number should be deleted from the calling inmate's "Authorized
Telephone Number List".
2.4.3.26
Each call placed (prepay or collect) through the IPS must be
electronically identified by the system as being a call originating
from the Department facility in 100% of the cases with or
without the accompanying inmate PIN.
2.4.3.27
If a call is not accepted by the called party, or if no one answers
the call, the IPS must inform the inmate of the situation rather
than simply disconnecting the call.
2.4.3.28
The IPS must have the capability to accept the called party's
response viaDTMF (Touch Tone Pad) input from the telephone.
Calls shall not be billed until positive acceptance by the called
party is indicated by the input of a specific Touch Tone digit.
2.4.3.29
The IPS must have the capability of "passive acceptance" for
rotary telephone users and particular called numbers such as an
automate attendant at an attorney's office, etc. Passive
acceptance is defined as the system interpreting the non entry of
digits after the playing of the initial collect call message twice as
acceptance of the call by the called party.
2.4.3.30
The IPS, whether in pre-payor collect call mode, must be
capable of announcing to the called party the name of the calling
inmate. Contractors must provide a mechanism to record an
inmate's name a single time to be used each time this
announcement is required. The activation or deactivation of this
feature must be controlled by the Department institution.
2.4.3.31
The IPS must be capable of annOlmcing to the called party how
to accept calls.
2.4.3.32
The proposed IPS must be capable of announcing to the called
party the collect call rate, prior to acceptance, when a collect call
is placed. The Contractor must describe how this is
accomplished by the called party.
2.4.3.33
The system must provide a manner for all calls (pre-pay 0 r
collect) to be "branded" with the standard Department message
as well as the statement that "All Calls are Recorded".
2.4.3.34
The Contractor must propose and implement an IPS that
provides telephone reception quality meeting all industry
standards for service quality as defined by the Federal
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ARIZONA DEPARTMENT OF
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Communications Commission (FCC). The Contractor must
accept the Department's decision regarding such determination.
2.4.3.35
The Contractor must provide and install adequate surge
protection for the proposed IPS and its components. The use of
traditional "power strips" for surge protection is not acceptable
for this requirement.
2.4.3.36
The Contractor must provide and install adequate lightning
protection equipment on all network services supplied for the
proposed IPS.
2.4.3.37
The Contract9r must provide a sufficient number of
uninterruptible power supply (UPS) systems that also have surge
protection at each of the Department facility capable of
supporting all IPS components including recording devices for
a minimum of one (1) hOUT.
2.4.3.38
The Contractor must provide, install and maintain (according to
manufacturer' s specifications) all IPS UPS equipment at each of
the Department facilities. The Contractor must replace all UPS
equipment upon expiration ofthe manufacturer's life cycle ofthe
installed product.
2.4.3.39
In the unlikely case of the loss of commercial power and the
failure of the UPS, the IPS must automatically restrict or "shut
off" all inmate telephones so that no inmate calls can be made
until commercial power is restored and access is once again
provided by the Department.
2.4.3.40
The Contractor must describe, in its response, what component
redundancy is provided to limit or virtually eliminate system
downtime due to hardware component failure.
2.4.3.41
It is desirable that the Contractor provide an IPS in which the
Central Processor Unit (CPU) and other critical components are
redundant. The Contractor must describe, in its response, those
critical components that are redundant with the proposed IPS.
2.4.3.42
The Contractor must provide standard hardware and software
enhancements/upgrades to the proposed IPS at no cost to the
Department during the term ofthis contract. The installed IPS at
each of the Department facility must always be at the latest
general release of the system's available hardware and software
including operating systems for the system administration and
system reporting function. Beta and field tested hardware and
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software must not be provided unless specifically approved by
the Department. Prior to any hardware and/or software upgrades
or enhancements, the Contractor must discuss the software
benefits with the Department and proceed only after the
Department approval.
2.4.4
2.4.3.43
Telephone network services provided by the Contractor shall not
be capable of being detected by the called party for calling
number identification (Caller ID).
2.4.3.44
The proposed IPS must allow for the monitoring of inmate calls
while in process ("real time") by the Department personnel. This
monitoring must be allowed by specific inmate telephone,
specific inmate PIN or by called telephone number. Any and
all equipment and software required to perform this function
must be provided with the proposed system.
2.4.3.45
Monitoring of inmate calls must be provide in true "real
time". The Department personnel must be capable of
monitoring an inmate's call while the call is in progress with
no delay in transmission of the audio. The Contractor must
describe, in its response, how this will be accomplished with
the proposed system.
2.4.3.46
The collect call automated announcement function ofthe IPS
must be capable of processing calls on a selective bi-lingual
basis: English and Spanish. The inmate must be able to select
the preferred language using no more than a two digit code.
2.4.3.47
The proposed Secure Inmate Calling System must allow for
Department to program times when the system will be available
or unavailable to inmate calling. The Contractor must describe,
in its response, how this is accomplished.
Personal Identification Numbers (pINs)
It is the intention of the Department to implement the proposed
2.4.4.1
IPS in a collect and prepaid call mode with the use of inmate
Personal Identification Numbers (PINs). Whether in collect call
mode or pre-paid mode, the proposed IPS must adhere to the
following requirements for PIN operation.
2.4.4.2
The IPS must restrict use through authorized Personal
Identification Numbers ( PINs) assigned toe ach inmate. The
length of these PINs must be determined by the Department and
remain consistent throughout Department facilities.
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2.4.4.3
The proposed IPS must allow for the cross-referencing of inmate
PINs to the Department inmate commitment number allowing
for the Department personnel to search by commitment number
for call records and call recordings. The Contractor must
describe, in its response, how this will be accomplished withthe
proposed system.
2.4.4.4
The Contractor must be responsible for the administration of all
inmates PIN through its Administrators.
2.4.4.5
The IPS must allow each PIN to have a "class of service"
assigned. For example, each PIN must have a list of allowable
telephone numbers, the maximum duration of each call, etc. The
proposed system must provide call restrictions by PIN that
provide the following restrictions at a minimum:
2.4.4.5.1
Placing of Calls: Inmates can be either
approved or not approved to make phone calls
by PIN;
2.4.4.5.2
Use of Specific Telephones: Inmates, via the
PIN, can be restricted to a specific telephone or
group oftelephones, at the Department's option;
2.4.4.5.3
Duration of Call: Maximum call duration can
be set globally (all PIN's), by site, by facility
area, by individual inmate's PIN, by type of call
(Local, IntraLATA, InterLATA) at the
Department's option;
2.4.4.5.4
Time of Day Calling: An allowed calling
schedule can be provided for each specific PIN,
by facility area, by site and globally (all PIN
restrictions) at the Department's option.
2.4.4.5.5
Specific PIN: Restrict an inmate under
disciplinary action from placing all calls assign
to his particular PIN with the exception of
privileged numbers (e.g., attorney, approved
clergy and social work professionals).
2.4.4.5.6
Restriction: Set c all duration, set number 0 f
calls per day, set only certain numbers per PIN,
etc.
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ARIZONA DEPARTlVIENT OF
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2.4.4.6
The IPS's PIN feature must ensure that the automated operator
function uses the inmate's pre-recorded name (recorded in both
the inmate's voice and language, or in the voice of an
administrator) to announce to the called party from whom the
call is originating. Identification of the specific inmate and thus
the announcement of the inmate's name must be performed by
the PIN assignment. This feature will be implemented at the
discretion of the Department.
2.4.4.7
The IPS must use an announcement format similar to the
following:
2.4.4.7.1
"You have a call from 'inmate name', an
inmate at 'facility name'. Call forwarding or 3way calling are not allowed. The cost of this
call is $X.XX for the first minute, and $.XX
for each additional minute. To consent to
these charges and accept this call, please press
0."
2.4.4.8
The IPS's PIN feature must allow the recording of inmate calls
to be discontinued when certain pre-determined telephone
numbers (privileged telephone numbers) are called.
2.4.4.9
The proposed IPS must provide for telephone lists to be assigned
to each particular inmate's accOlUlt information. These telephone
lists must be restricted and controlled by the inmate's PIN.
2.4.4.10
The proposed IPS must allow for a minimum of 10 telephone
numbers to be assigned to each particular inmate's account
information. These telephone numbers shall be placed in the
particular inmate's "Approved Number List" assigned to the
inmate's PIN.
2.4.4.11
The Contractor must state the maximum number of telephone
numbers assignable to each inmate's account.
2.4.4.12
The proposed IPS must allow the Department to restrict an
inmate under disciplinary action from placing all calls assigned
to his particular PIN with the exception of privileged numbers.
2.4.4.13
It is desirable that the proposed IPS provide for an automatic
suspension and reactivation (after a set period of time) of the
inmate PIN.
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2.4.5
2.4.4.14
The proposed IPS must provide the Department personnel with
the capability t 0 enter, modify, and delete numbers from an
inmate's "Approved Number Lists".
2.4.4.15
The proposed IPS must provide the capability to flag an
individual telephone number in the inmate's "Approved Number
List" as "do not record". The default setting for each telephone
number will be to record until flagged by the Department
personnel to the contrary.
2.4.4.16
The proposed IPS must be capable of assigning an inmate's
account to an individual telephone or group oftelephones so that
the inmate' s ac~ount may only place calls from those designated
telephones. These telephones must still be capable of being used
by inmate accounts not specifically assigned to them.
2.4.4.17
The proposed IPS must allow for the deletion or disabling of the
PIN of a released inmate while retaining all call records and call
recordings associated with that PIN. The Contractor must
describe, in its response, how this will be accomplished with the
proposed system.
2.4.4.18
The proposed IPS must allow for the inmate PIN to be
associated or linked to the inmate's Department number. The
Contractor must describe, in its response, how this will be
accomplished with the proposed system for both "active"
inmates and "inactive" (released) inmates.
General System Management Requirements
2.4.5.1
The Contractor must propose an IP S that can be administered by
a Contractor's Centralized Administrator or the Department
personnel.
2.4.5.2
The Contractor must propose an IPS that allows for changes to
be administered in "real time" while the system is in use. The
proposed system must not require the system to be taken offline
to make additions, changes or retrieve reports.
2.4.5.3
The Contractor must propose an IPS that provides a Graphical
UserInterface (e.g., Microsoft W indowsTM) for b oth system
administration and system reporting functions.
2.4.5.4
The IPS proposed for the Department must allow for
investigation personnel to access the inmate call records at any
Department facility from the Department Headquarters in
Phoenix, Arizona, and/orremotely from their place ofresidence.
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ARIZONA DEPARTMENT OF
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The Contractor must describe, in its response, how this will be
accomplished with the proposed IPS. This description must
include what is required with regard to hardware, software and
network services as well as the security procedures involved with
this remote access.
2.4.6
Restrictions, Fraud Control Options and System Security
2.4.6.1
In order to limit possible telephone fraud, it is mandatory that a
fraud prevention feature be available which will be able to
randomly interject pre-recorded announcements throughout the
duration of the conversation to the called party indicating the
source ofthe call. The Contractor must describe in its proposal
in detail how t1ps is accomplished
2.4.6.2
The Contractor must describe, in its response, all detection
and prevention capabilities related to fraudulent, illicit or
unauthorized activity available on the proposed IPS.
2.4.6.3
The Contractor must identify, in its response, specific
activities the proposed system capabilities shall detect and/or
prevent. The Contractor must also identify, in its response,
possible methods inmates may use to circumvent these
capabilities.
2.4.6.4
The Contractor must propose an IPS that is capable of
detecting extra dialed digits from either the called party or the
inmate's telephone. The Contractor must describe, in its
response, the options available to the Department upon
detection of the extra dialed digits. (i.e., call termination,
system alarm, logging of call to the database, etc.)
2.4.6.5
The Contractor must propose an IPS that is capable of
detecting unusual or suspicious number sequences dialed or
dialing patterns which the system identifies as possible
attempts to commit fraud. The Contractor must describe, in its
response, the options available to the Department upon
detection ofthe unusual or suspicious number sequences.
2.4.6.6
The proposed IPS must allow the Department to immediately
and remotely turn telephones on and off. This shall be
capable of being accomplished by individual telephones;
groups of telephones, or an entire Department facility by the
Department personnel with the appropriate authorization
level.
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2.4.7
2.4.6.7
The Contractor must describe, in its response, all standard and
optional security services employed to protect the proposed
IPS in terms 0 f unauthorized access through the installed
network of services, unauthorized access through the IPS
Local Area Network (LAN), unauthorized access to the IPS
programming, and unauthorized· access through the Wide
Area Network (WAN).
2.4.6.8
The Contractor must describe, in its response, how the
Department will be able to monitor the installed IPS and the
WAN network of services for possible security breaches.
General Operational Require:rp.ents
2.4.7.1
The Contractor must describe, in its response, the network of
services required to support the proposed IPS. (i.e., ISDN,
56Kbps Circuit, Tl, etc.).
2.4.7.2
The Contractor must describe, in its response, how it will
address instances of inadequate outside network plant
facilities at the Department facility to ensure that the proposed
IPS is implemented according tot he installation schedule
agreed to by the Department
2.4.7.3
The Contractor must describe, in its response, how remote
access to the IPS for maintenance and programming by the
Contractor will be provided. The Contractor must describe, in
its response, all security measures, policies and procedures in
place for this remote access.
2.4.7.4
The Contractor must provide, in its res'ponse, all electrical and
environmental requirements of the IPS for each of the
Department facility. Such information must be provided for
all components of the IPS including the central
processor/equipment, call recording equipment, & etc.
2.4.7.5
The IPS proposed by the Contractor must be capable of
automatically recovering from a power outage (auto-reboot)
to full working order capable of processing inmate telephone
calls with all programmed restrictions in place. This "auto
reboot" must include all system hardware components, all
software including the Department specific programming and
restrictions and all network services (analog lines, Tl circuits,
etc.). The Contractor must describe, in its response, any
interaction required by the Department personnel for this
system "auto reboot" to occur.
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ARIZONA DEPARTMENT OF
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2.4.7.6
The Contractor must provide, in its response, a written
description of the space requirements associated with all
components of the proposed IPS. The Contractor must clearly
define how much physical space is required by each hardware
component and provide a recommended equipment layout
configuration.
2.4.7.7
The Contractor must provide, in its response, the
capacities/limits for the proposed IPS. At a minimum, the
Contractor must provide the capacity for the following:
Individual Inmate Accounts
Call Records
Simultaneous Administrative Users
WorkstationslPCs
Simultaneous Live Call Monitors
Inmate Telephones
Simultaneous Telephone Calls
2.4.7.7.1
2.4.7.7.2
2.4.7.7.3
2.4.7.7.4
2.4.7.7.5
2.4.7.7.6
2.4.7.7.7
2.4.8
System Call Reccrding
2.4.8.1
The Department currently records inmate calls and monitors (in
real time) select calls when necessary. This recording and
monitoring is conduct on all calls with the exception of
privileged calls (e.g., attorneys, etc.). The Contractor must
address the following specifications regarding the recording of
inmate calls.
2.4.8.2
The IPS proposed by the Contractor must be capable of
recording all inmate calls simultaneously and at any time that a
call is placed. The Contractor must describe, in its response, the
call recording system being proposed in conjunction with the
IPS.
2.4.8.3
The call recording system proposed by the Contractor must be
capable of allowing call recording to be deactivated for specific
telephone numbers assigned to an inmate's PIN. This capability
would be utilized for inmate calls to attorneys, etc.
2.4.8.4
The call recording system proposed with the IPS must be a fully
digital system allowing for digital storage of call recordings.
2.4.8.5
The call recording system proposed by the Contractor must be
capable of storing a minimum offive current years of inmate call
recordings.
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ARIZONA DEPARTMENT OF
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2.4.8.6
The Contractor must provide backup storage of all recordings of
inmate calls from each of the Department facility off site at the
Contractor's data storage facility for the life of this contract. The
Contractor must describe, in its response, how this will be
accomplished with the proposed system.
2.4.8.7
The Contractor must allow access to off site inmate call
recordings by the Department personnel providing the ability for
the Department personnel to download and transfer such
recordings to the Department designated location.
The
Contractor must describe, in its response, how this is
accomplished with the proposed solution for the Department and
what securitY- measures are in place to ensure that the
Department personnel access only those call recordings for
which they are authorized.
2.4.8.8
The call recording system proposed by the Contractor must
allow access to inmate call recordings from any PC on the IPS
network within each facility. The Contractor must describe, in its
response, how this is accomplished with the proposed system.
2.4.8.9
The call recording system proposed by the Contractor must
allow access to inmate call recordings at each Department
facility by investigative personnel located at the Department's
Central Office. The Contractor must describe, in its response,
how this is accomplished with the proposed system.
2.4.8.10
At many times, the recorded telephone conversations of inmates
are used as evidence in criminal or Department violation
investigations. The system proposed to the Department must
include the capability of transferring recorded calls and call
segments to the Department designated location, and/or a
Compact Disk (CD-R/CD-RW) to be played on any industry
standard CD device. The interface for accessing such recordings
must be have a Graphical User Interface (GUI) such as
Microsoft Windows® and allow for "click and drag" capability
for the transferring of recorded calls or call segments to CD.
2.4.8.11
The call recording system proposed by the Contractor must
allow the Department personnel to locate call recordings in the
following manners:
.
2.4.8.1l.1
2.4.8.11.2
2.4.8.11.3
Search by inmate PIN;.
Search by certain time period (date/time);
Search by certain telephone instruments~
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ARIZONA DEPARTMENT OF
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The system must allow for the search criteria
either individually or in combinations.
2.4.8.11.4
2.4.8.13
The Contractor must retain ownership of the proposed recording
equipment for the duration of this contract. All responsibility for
maintenance and upgrades must be provided by the Contractor
at no cost to the Department.
The Contractor must ensure that the call recording system
proposed with the IPS is maintained at the latest hardware and
software level to ensure that the Department personnel are
utilizing the latest tools available for call recording and call
monitoring of inmate calls.
2.4.8.14
It is desirable that the call recording system provide a search
2.4.8.12
capability that allows the Department personnel to search
recordings for certain key words or phrases. The Contractor must
provide, in its response, a description of this capability.
2.4.8.15
2.4.9
It is desirable that the call recording system provide a manner in
which call recordings are encrypted to ensure that no digital
modification of the recording has been made or to note if such
modifications have been made. The Contractor must describe, in
its response, how this encryption function operates and the
features provided by such.
Live Monitoring
2.4.9.1
The proposed IPS must allow the Department personnel to
monitoring inmate calls while the call is in process ("real time").
This live monitoring must be allowed by specific inmate
telephone within the Department facility. The Contractor must
provide all necessary equipment and software required to
perform live monitoring with the proposed system.
2.4.9.2
The live monitoring fimction ofthe proposed IPS must allow for
"real time" monitoring of inmate calls in progress within each of
the Department facility with no delay in the monitoring. The
Contractor must describe, in its response, how this will be
accomplished with the proposed system.
2.4.9.3
The proposed IPS must allow for the Department personnel to
monitor inmate calls in progress by entering the specific inmate
PIN. The Contractor must describe, in its response, how this is
accomplished with the proposed system.
2.4.9.4
The proposed IPS must allow for the Department personnel to
monitor inmate calls in progress by entering a specific telephone
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ARIZONA DEPARTMENT OF
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number. The Contractor must describe, in its response, how this
is accomplished with the proposed system ..
2.4.9.5
The proposed IPS must allow for alerts or alarms that will notify
the Department personnel when a specific inmate is placing a
telephone call thus allowing the Department personnel to
monitor that call while it is in progress. The Contractor must
describe, in its response, how this ftmction will operate with the
proposed system
2.4.9.6
It is desirable that the IPS provide the alerts listed above via e-
mail address, wireless pager and/or cellular telephone. The
Contractormus.t list, in its response, the devices to which the IPS
can send alerts.
2.4.9.7
It is desirable that the IPS provide the alerts to the devices in a
multiple "target" mode. For example, the alert is sent to a
cellular telephone. Ifunanswered, the call would then send via
e-mail or to a pager number.
2.4.9.8
It is desirable that the IPS call monitoring capability provide a
form of speech or word recognition that would alert the
Department personnel when certain words or phrases were used
by an inmate during an outgoing call. The Contractor must
provide, in its response, a description of this capability.
2.4.9.9
The proposed IPS must allow for the Department personnel to
monitor inmate calls in progress for a site remote from the
Department facility from which the call is placed. The
Contractor must state, in its response, how this will be
accomplished with the proposed system.
2.4.9.10
It is desirable that the IPS call monitoring capability allow for
remote monitoring of the inmate calls in progress from within
the facility (e.g., officers in towers, etc.). The Contractor must
state, in its response, what is required to provide this remote call
monitoring within the particular the Department facility.
2.4.10 General Telephone Equipment Requirements
2.4.10.1
The Inmate Telephone Station Equipment required for the
Department must consist of four (4) types of telephones as
listed:
2.4.10.1.1
Type 1: Wall Mounted Telephones (Indoor)
2.4.10,1.1.1 The first type must be
permanently mounted wall
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ARIZONA DEPARTMENT OF
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telephones meeting
following specifications:
54
the
2.4.10.1.1.2
All Inmate Telephone
Equipment must be of new
manufacture and be provided
(and installed) with the
proposed IPS at no cost to the
Department.
2.4.10.1.1.3
The Contractor must provide all
required materials, hardware,
software and telephone cabling
(where re-use is unavailable or
new locations are required) to
install the proposed inmate
telephones.
2.4.10.1.1.4
The Contractor is responsible
for reimbursing the Department
for any "construction" costs
incurred to facilitate the
installation of the inmate
telephones.
2.4.10.1.1.5
All inmate telephones must be
powered by the IPS system and
reqUITe no additional power
source at the instrument.
2.4.10.1.1.6
The inmate telephone
instrument must be compact in
design. The Contractor must
include photographs of the
proposed inmate telephones in
its response.
2.4.10.1.1.7
The inmate telephone
instruments must not include
coin entry slots 0 r c oin return
slots regardless ofwhether these
functions are disabled.
2.4.1 0.1.1.8
The inmate telephone
instnunents must not contain
card reader capabilities or slots
ARIZONA DEPARTMENT OF
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used to identify inmate
telephone accounts for purpose
of debiting inmate telephone
accounts.
2.4.10.1.1.9
The Contractor must provide a
unique number, physically
imprinted on each hunate
Telephone sot hat the number
can be seen by the Department
personnel for the purposes of
reporting tro ubles and
troubleshooting problems. As
new inmate telephones are
added or telephones are
replaced they must be identified
in the same manner and all
appropriate paper work must be
updated to reflect the addition.
2.4.10.1.1.10 The inmate telephones must be
capable of reducing or
eliminating background noise to
the inmate using the telephone.
The Contractor must describe,
in its response, how this will be
accomplished with the proposed
inmate telephone instruments
(e.g., confidencers, phone
enclosures, etc.).
2.4.10.1.1.11
All inmate telephones must
provide volume controls which
allow inmates to amplify the
called party's voice.
2.4.10.1.1.12 The Contractor must provide
dialing instructions as well as a
"warning" that states "This Call
is Being Recorded" to the
inmate in English and Spanish
on each inmate telephone in a
manner which reduces the
possibility of being destroyed.
Simple labels or other
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ARIZONA DEPARTMENT OF
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accessible surface instructions
will not be acceptable to meet
this requirement.
2.4.10.1.1.13
The Contractor must maintain
the above required telephone
dialing instructions and warning
statements for legibility and
accuracy during the course of
this contract.
2.4.10.1.1.14 The inmate telephone
instrument must not be capable
ofb eing used to program any
feature ofthe proposed IPS.
2.4.10.1.1.15
2.4.1 0.1.2
All of the proposed inmate
telephones must be compliant
with all applicable requirements
of the Ameri can with
Disabilities Act (ADA).
Type 2: Special Management Unit
Telephones
2.4.10.1.2.1 The second type of inmate
telephone instrument must be
portable or "movable" inmate
telephones that are used mainly
in special management units
and must be manufactured to
withstand abuse' (physical,
liquid, etc.) as well as be
compact enough to fit through
standard food slots. Industry
standard 2500 telephone sets
will not be acceptable at
meeting this requirement. The
Contractor must state how it
will allow the Department to
secure the touch tone pad after
the special management unit's
inmate's initial call now has
been placed.
2.4.10.1.2.2
56
The Contractor must describe,
in its response, how these
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movable or portable telephones
will be moved from one cell to
another by the Department
personnel to allow for inmate
calling.
2.4.10.1.3
2.4.10.1.2.3
The Contractor must provide a
special management unit
telephone that includes all call
restrictions of the JPS with
regard to inmate PINs, call
duration, etc.
2.4.10.1.2.4
The Contractor must provide a
special management unit
telephone that allows the
Department personnel to
provide the handset only to the
inmate thus denying access t 0
the dial pad by the inmate. The
Contractor must describe, in its
response, how this is
accomplished with the
proposed telephone instrument.
Type 3: Outdoor Telephones
2.4.10.1.3.1 The third type of Inmate
Telephone Station Equipment
must be "all weather" inmate
telephone sets to be used in
some outdoor conditions as
various Department facilities.
57
2.4.10.1.3.2
The outdoor inmate telephone
instruments must meet all
requirements of the Type 1:
Wall Mounted Telephones
(Indoors) described in this
section. The Contractor must
state this compliance in its
response.
2.4.10.1.3.3
The outdoor inmate telephone
instrument must be weatherproof to ensure durability ill
outdoor conditions.
ARIZONA DEPARTMENT OF
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2.4.10.1.4
Type 4: TDDffTY Devices
2.4.10.1.4.1
The Department currently has
inmates who are deaf or hearing
impaired and must place
outgoing telephone calls v ia a
TDD/TTY.
The Contractor
must describe, in its response,
how such calls will be
conducted in conjunction with
the proposed IPS.
2.4.10.1.4.2
The Contractor must describe,
in its response, how outgoing
inmate calls via the TDD/TTY
are conducted in the following
circumstances while
maintaining all call controls:
standard
2.4.10.1.4.2.1 A
telephone
number on the
inmate's call
list.
2.4.10.1.4.2.2 Toll
free
number for the
deaf relay
service;
2.4.10.1.4.2.3 711 deaf relay
service call;
58
2.4.10.1.4.3
The Contractor must describe,
in its response, how outgoing
call control for TDD/TTY
users is maintained with the
proposed IPS.
2.4.10.1.4.4
The Contractor must provide
adequate TDD/TTY or
suitable devices to each of the
Department facility, maintain.
such devices as well as
provide additional devices, at
no cost, when requested by a
specific Department facility.
ARIZONA DEPARTMENT OF
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2.4.10.1.4.5
The Contractor must provide
TDD/TTY or suitable devices
which contain a digital display
(e.g., LCD, LED, etc.) and a
printing device.
2.4.10.1.4.6
The Contractor must provide
TDD/TTY or suitable devices
that allow the inmate
conversation to be printed in
real-tillie allowing the
Department to have a hard copy
of the inmate conversation with
the exception of privileged calls
to attorneys, etc.
2.4.l0.l.4. 7
The Contractor must describe,
in its response, how inmate call
will be invoiced (and to whom)
when the inmate uses the
TDD/TTY device to place a
call.
2.4.11 Data Back-Up
2.4.11.1
The Contractor must perform all system and database backups and archiving. All archival hardware, supplies, network
and recovery procedures which ensure that no data shall be
lost must be provided by the Contractor at no cost to the
Department.
2.4.11.2
The Contractor must be capable of recovering all system data for
all locations, to the point of full system operation, using a system
backup.
2.4.11.3
The Contractor must describe, in its response, the back-up
schedule for:
2.4.11.3.l
The local system programming databases for
each of the Department facility;
2.4.11.3.2
The central Contractor maintained
programming database for all Department
facilities;
2.4.11.3.3
All inmate call records for each of the
Department facility;
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2.4.11.3.4
All inmate call records for all Department
facilities maintained at the Contractor's site;
2.4.11.3.5
All inmate call recordings for each of the
Department facility;
2.4.11.3.6
All inmate call recordings for all Department
facilities maintained at the Contractor's site.
2.4.11.4
The Contractor must state, in its response, if these system
back-ups are performed in real-time (e.g., as the
transaction/call completes) or as a pre-scheduled time during
the day.
2.4.11.5
The Contractor must describe, in its response, how the local IPS
databases at all Department facilities will be kept current with
the IPS backups at the Contractor site in case of required reprogramming or system recovery at the Department facility.
2.4.11.6
The Contractor must agree, in its response, that the Department
retains ownership of all archived information, call detail, inmate
records, etc. The Contractor must agree, in its response, that the
Department has the right to obtain all achieved information, call
detail, inmate records, etc. associated with the IPS regardless of
the location of such information within the Contractor's
organization or site.
2.4.11.7
The Contractor must describe, in its response, how it will
provide system security for all data stored locally and at its
central storage location. Such security description must include
system security as well as how access to such sensitive
information will be performed within the Contractor's
organization.
2.4.12 IPS Management!Administration Requirements
2.4.12.1
The Contractor must propose an IPS that can be administered
on-site by the Contractor's personnel and the Department
personnel.
2.4.12.2
The Contractor must propose an IPS that allows for changes to.
be administered in "real time" while the system is in use. The
proposed system must not require the system to be taken offline
to make additions, changes or retrieve reports.
2.4.l2.3
The Contractor must propose an IPS that provides a Graphical
User Interface (e.g., Microsoft W indowsTM) for b oth system
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ARIZONA DEPARTMENT OF
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administration and system reporting functions. The Contractor
must provide samples of its User Interface screens with it
response.
2.4.12.4
The Contractor must describe, in its response, what system
administration functions are available with the proposed IPS
(i.e., new account entry, account/record modification, account
deletion, etc.).
2.4.13 PlN Transfer Between Department Sites
2.4.13.1
The Department makes transfers of inmates between facilities on a
daily basis (Monday through Friday). In addition, unscheduled
inmate transfers-can occur at any time or on any day. Although the
Department understands that there will sometimes be unusual
circumstances to prevent such, it is important that the PlN assigned
to the transferred inmate be active at the new facility within 12
hours after the physical transfer. The Department will provide the
Contractor with a list ofinmates to be transferred on a daily basis to
assist in facilitate this PlN transfer.
2.4.13.2
The Contractor must agree, in its response, to this 12 hour PlN
transfer requirement.
2.4.13.3
The Contractor must describe, in its response, how it will
perform daily scheduled transfers.
2.4.13.4
The Contractor must describe, in its response, how it will
perform unscheduled PlN transfers to ensure that the transferred
inmate has access to their attorney through the IPS.
2.4.14 Semi-Annual Review
2.4.14.1
The Contractor must conduct a semi-armual review of the inmate
PlN database to ensure that all Department staff: volunteeIS,
consultants, etc. telephone numbers are not part of the system
allowable number lists. The Department will provide a list of
appropriate telephone numbers.
2.4.15 System ReIX>rting Function
The proposed IPS must provide a system reporting package
2.4.15.1
accessible by the Department personnel. This reporting.
package must allow for the querying of inmate call records
and include a graphical user interface (GUI) for ease of use .
2.4.15.2
The proposed IPS must allow for the generation of reports by the
Department facility, a combination of the Department facilities
or all Department facilities.
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ARIZONA DEPARTMENT OF
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2.4.15.3
The proposed IPS must allow for the generation of reports by the
Department personnel based on their user access level.
2.4.15.4
The proposed IPS must provide for standard or custom reports
that provide for the following, at a minimum:
2.4.15.4.1
2.4.15.4.2
2.4.15.4.3
2.4.15.4.4
2.4.15.4.5
2.4.15.4.6
2.4.15.4.7
2.4.15.4.8
2.4.15.4.9
2.4.15.4.10
2.4.15.4.11
2.4.15.4.12
2.4.15.4.13
2.4.15.4.14
2.4.15.4.15
2.4.15.4.16
2.4.15.4.17
2.4.15.4.18
2.4.15.4.19
Monthly revenue by prison location and phone
Chronological List of Calls
Daily Call Volume Summary
Daily Call Volume Detail
Weeldy Call Volume Summary
Weeldy Call Volume Detail
Inmate Account Summary
Inmate Account Detail
Frequently Dialed Numbers
Specific Telephone Number Dialed Usage
Suspended Inmate Account
Alert Notification
Telephone Numbers Called by More Than One
Inmate
Telephone Numbers Assigned to More Than
One Inmate Account
Quantity of Calls per Inmate Account
Quantity of Minutes per Inmate Account
Blocked Telephone Number List
Local Exchange Volume (by Exchange)
Area Code Volume (by Area Code)
2.4.15.5
The proposed IPS must allow for selected reports to be
generated automatically based on The Department criteria (e.g.,
time of day, volume of calls, particular inmate, etc.).
2.4.15.6
The proposed IPS must allow for automatic generation ofreports
by individual the Department facility or on a system wide basis.
2.4.15.7
The proposed IPS reporting ftmction must allow for the
exporting reporting data to Microsoft SQL ServenID at a
rrummum.
2.4.15.8
It is desirable that the IPS provide the Department persormel that
ability to simply click on the called number and be provided with
the name and address of the called party. The Contractor must
describe, in its response, how this function is provided and how
it operates with the proposed system.
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ARIZONA DEPARTMENT OF
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2.4.16 Training Requirements
It is instrumental to the success of the installation of the IPS that
2.4.16.1
the Department personnel be trained in various aspects of the
system operation. Therefore, t he Contractor must provide a
complete training schedule based on the following requirements.
2.4.16.2
The Contractor must provide all end-user training to the
Department at no cost.
2.4.16.3
The Contractor must provide all end-user training on site at the
various Department facilities.
2.4.16.4
The Contractor must provide training for various levels of
Department personnel including full-time system administrators,
part-time system administrators, special investigators and data
entry specialists, etc.
2.4.16.5
The Contractor must provide full training for all assigned system
users on how to create, delete and modify inmate programming
and profiles.
2.4.16.6
The Contractor must provide full training for all assigned system
users on how to generate appropriate system reports.
2.4.16.7
The Contractor must provide full training for all assigned system
users on how to maintain inmate alert levels and respond
accordingly when these levels are exceeded.
2.4.16.8
The O;mtractor must provide full training on all components of
the Secure Imnate Calling System.
2.4.16.9
The Contractor must provide full training on the provided call
recording function including the live monitoring of inInate calls,
playback of archived calls and the transfer of calls to other media
for playback at off-site locations.
2.4.16.10
The Contractor must provide full trammg for all assigned
Department system users on how to change inmate restriction
levels (by telephone, suspend PIN, etc.).
2.4.16.11
The Contractor must provide full training for all assigned system
users on how to initiate system restrictions including the shutting
down of individual inmate telephones, groups of inmate
telephones or the entire facilities systems.
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ARIZONA DEPARTMENT OF
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2.4.16.12
The Contractor must provide ongoing system training for
existing Department personnel when required by the
Department at no cost.
2.4.16.13
The Contractor must provide additional training for new
Department personnel when required by the Department at no
cost.
2.4.16.14
The Contractor must describe, in its response, any advanced
system training that may be available to the Department
personnel whether provided on-site at the Department facility or
off-site at the Contractor's training facilities.
2.4.16.15
The Contractor must in its proposal include the name, title and
qualifications of the Contractor staff member who will have the
overall responsibility for training.
2.4.16.16
The proposed IPS must provide for integrated help function for
system operation, administration, reporting and management
functions.
2.4.16.17
The Contractor must provide a "live" Help Desk support
function to the Department at no cost to the Department during
the term of tlus contract. TIns Help Desk function must be
capable of providing support via telephone to the Department
IPS personnel for the functions 0 fthe IPS. TIns Help Desk
function must be available Monday through Friday, 8:00 am to
6:00 pm Arizona Time.
2.4.16.18
The "live" Help Desk support function provided by the
Contractor must be located within the continental United States.
2.4.17 EquipmeT.i.tlSystem Maintenance
2.4.17.1
The Contractor must provide an IPS at all required Department
facilities that is fully functional in regards to all labor, materials,
programming, system hardware and software.
2.4.17.2
The Contractor must warrant that the IPS installed for the
Department facilities shall be free of defects, ilTegularities,
unprofessional installation, code violations and shall operate as
designed and proposed. Should the system not operate as
designed and proposed or violate any local, state or federal code,
the Contractor must immediately COlTect the defect or
iJTegularity or bring the system within code and perfonnance
specifications at no cost to the Department.
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ARIZONA DEPARTMENT OF
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2.4.17.3
The Contractor must provide all post installation system
programming and maintenance services at no cost to the
Department.
2.4.17.4
The Contractor must agree in its response that maintenance
service is available on its IPS seven days per week, twenty-four
(24) hours a day.
2.4.17.5
The Contractor must propose an IPS that provides for remote
diagnostic and maintenance.
2.4.17.6
The Contractor is responsible for replacement of the IPS in its
entirety or its individual components regardless of cause
including, but not limited to, normal wear/use, inmate abuse,
natural disaster, or inmate unrest. This system or component
replacement will be performed at no cost to the Department and
will occur immediately upon notification to the Contractor ofthe
system problem by the Department facility.
2.4.17.7
The Contractor is responsible for replacing of inmate telephones
in their entirety regardless of cause including, but not limited to,
normal wear/use, inmate abuse, natural disaster, or inmate
unrest. The Contractor must replace inmate telephones requiring
repair and not repair components of the inmate telephone on site
at the Department.
2.4.18 Response to Maintenance Calls
2.4.18.1
Should any critical component of the IPS provided by the
Contractor fail, the Contractor must respond to IPS
maintenance/repair calls from the Department in the maImer
outlined ill tills section.
2.4.18.1.1
Definition of a "Major Emergency"
2.4.18.1.1.1
For the purpose oftms RFP, a
"Major Emergency" shall be
defined as an occurrence of any
one ofthe following conditions.
The Contractor is required to
further discuss with the
Department prior to system
installation to determine
additional specific criteria for a
"Major Emergency".
2.4.18.1.1.2
65
A failure of the IPS processor,
its common equipment or power
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supplies which render the
system incapable of performing
its nonnal functions;
2.4.18.1.2
2.4.18.1.1.3
A failure of the recording
function or any of its
components that affects the full
recording operation;
2.4.18.1.1.4
A failure of 50% or more of the
inmate telephones at anyone
area within a Department
facility;
2.4.18.1.1.5
A failure of any of the IPS
functions that result in the
ability of inmates to place calls
without the use of assigned
PINs;
2.4.18.1.1.6
A failure of any of the IPS
functions that results in the
ability of inmates to make direct
dialed calls when the system is
operating in collect call mode;
2.4.18.1.1.7
A failure of any of the system
functions that results in the
ability of inmates to reach a
"live" operator;
2.4.18.1.1.8
A failure of the system "kill
switcbes" Ot similar lPS
disabling function proposed by
the Contractor.
Response Times for a "Major Emergency"
2.4.18.1.2.1
For a "Major Emergency" the
Contractor must respond to the
service problem within 30
minutes of initial trouble report
by the Department facility
through the use of remote
testing or access. Should the
IPS not be accessible for remote
access, the Contractor must
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have a qualified technician,
suitably equipped for the
installed IPS on site at the
Department location within two
(2) hours from the time of
initial trouble repOlt.
2.4.18.l.3
2.4.18.1.2.2
Should the problem not be
resolved via remote access, the
Contractor must have a
qualified technician, suitably
equipped for the . installed
system, on site at the
Department institution within
two (2) hours from the time of
initial trouble report.
2.4.18.l.2.3
Response
to
"Major
Emergency" conditions must be
performed on a 24 Hours-aDay/Seven Days-a-Weekl365
Days-a-Year basis throughout
the term of this contract.
Definition of ''Routine Service"
2.4.18.l.3.1
Routine Service
defined as an IPS
problem other than
Emergency" item
above or defined
Department.
2.4.18.1.4
shall be
failure or
a "Major
as listed
by the
Response Times for "Routine Service"
2.4.18.1.4.1
Fora "Routine Service" the
Contractor must respond to the
service problem within four (4)
hours of the initial trouble
report by the Department
facility through the use of
remote testing or access. Should
the IPS not be accessible for
remote access, the Contractor
must have a qualified
technician, suitab ly equipped for
the installed system, on site at
the Department facility within
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ARIZONA DEPARTMENT OF
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twelve (12) business hours from
the time ofinitial trouble report.
Business hours are defined as
8:00 a.m. to 6:00 p.m., Monday
through Friday, Arizona Time.
2.4.18.1.4.2
2.4.18.l.5
Should the problem not be
resolved via remote access, the
Contractor must have a
qualified technician, suitably
equipped for the installed
system, on site at the
Department institution within
six (6) hours from the time of
initial trouble report.
Answering of Maintenance Calls
2.4.18.1.5.1
The Contractor must ensure and
state, in its response, that all
maintenance calls from the
Department shall b e answered
by a "live" operator/service
representative at all times.
2.4.18.1.5.2
It IS desirable that all
maintenance calls from the
Department be answered by a
"live" operator/service
representative at all tin1es.
2.4.19 Critical Component Availability
2.4.19.1
The Contractor must guarantee to the Department that all parts
and materials necessary to repair the proposed IPS are readily
available to on-site service personnel 24 hours per day, seven
days per week, 365 days per year. The Department will not
accept the delay of any IPS repair based on the fact that service
personnel carmot access a system parts warehouse, office or
similar Contractor facility because the facility not being opened
"after hours", or on weekends or holidays.
2.4.19.2
It is desirable that the Contractor provide "spare" inmate
telephone equipment at each Department facility to allow for
timely replacement of telephones that are not operating for any
reason. The Contractor must provide on site a minimum number
of spare sets equal to five percent (5%) of the total number of
inmate telephones installed at each of the Department facility.
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2.4.20 Escalation Procedures During Service Maintenance
2.4.20.1
The Contractor must provide, in its response, escalation
procedures to address inadequate maintenance service ofthe IPS.
These escalation procedures must include multiple levels of
management persOlmel. Access to additional management
personnel must be made available to the Department upon
request.
2.4.20.2
The Contractor must provide, in its response, a complete list of
its maintenance service escalation procedures including:
A list of persoll1el at each level of escalation;
Contact telephone, fax, pager, cellular numbers;
Methods by which escalation is initiated; and
Criteria for escalation at each level.
2.4.20.2.1
2.4.20.2.2
2.4.20.2.3
2.4.20.2.4
2.4.20.3
The Contractor must agree, in its response, that the Department
has the right to initiate these escalation procedures at its
discretion based on din1inished service or non-performance of
the Contractor.
2.4.21 Maintenance Records
2.4.21.1
The Contractor must provide to the Department, upon request
during the term of this contract, maintenance records that
include a listing of all repair notices including the date and time
of the service trouble report, the nature ofthe problem reported,
and date/time of problem resolution.
2.4.21.2
The Contractor must provide historical maintenance records for
24 months from the current date.
2.4.21.3
It is desirable that the Contractor provide historical maintenance
records from the initial contract date of this contract with the
Department.
2.4.22 Contractor Performance
2.4.22.1
As the single State Agency responsible for promoting public
safety by incarcerating offenders while providing
opportunities for participation in effective programming, the
Dep31iment requires that the IPS and the Contractor perform
at the highest levels of operation and service.
2.4.22.1.1
The Contractor must describe, in its response,
how it will maintain maximum network "up
time" for the IPS installed at each of the
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ARIZONA DEPARTMENT OF
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Department location. The Contractor must
provide current network "up time" figures for
similar IPS installations.
2.4.22.1.2
The Contractor must describe, in its response,
how it will maintain maximum network "up
time" for the network services installed for the
IPS at each of the Department location. The
Contractor must provide current network "up
time" figures for similar IPS installations.
2.4.23 Catastrophic Network Failure Conditions
2.4.23.1
The Contractor must describe, in its response, the business
continuity plans it has in place within its own organization
and its network of services to ensure that the network services
installed to serve the IPS installed at the Department.
2.4.24 Post Installation and Expansion Requirements
2.4.24.1
The Department may require the addition of equipment at its
facilities after the original installation of the proposed IPS.
The Contractor must install additional equipment within 30
days upon notification from the Department authorized
personnel. The installation of this equipment shall be at no
cost to the Department.
2.4.24.2
When a new Department facility is opened by the
Department, the Contractor must detennine (in conjunction
with the Department) a schedule for installation of an IPS at
that facility to ensure inmate calling service at the new site as
soon as practical. The IPS must be installed at the new facility
at no cost to the Department.
2.4.24.3
The Contractor must be responsible for making aU system
modifications necessary to allow inmates to place calls as
industry dialing requirements change including the
introduction of new area codes and new exchanges. These
system modifications shall be provided at no additional cost
to the Department. The update of the IPS with new area codes
and exchanges will be perfonned within 30 days of the area
code and/or exchanges introduction to the general public.
2.4.24.4
The Contractor must be responsible for complying with and
updating the Secure Inmate Calling System for any regulatory
changes and requirements during the tenn of the contract.
These regulatory changes include federal, state, county and
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ARIZONA DEPARTMENT OF
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municipal modifications. These changes sha11 be made at no
additional cost to the Department.
2.4.24.5
All call processing and call rating information must be kept
current by the Contractor to ensure inmates can place calls to
all approved numbers. This infonnation includes but is not
limited to local exchanges, area codes, country codes, vertical
& horizontal coordinates, and any other information necessary
to accurately process and rate calls. The Contractor must
provide the Department with rating information within 24
hours when requested by the Department.
2.4.24.6
The Contractor must describe, in its response, the transition
plan for a11 ca11 records and call recordings to be transferred
to the Department at the end of the contract tenn.
2.4.24.7
The Contractor must provide, in its response, a full
explanation of how it will handle a phase-out situation at the
end of the contract term should the Contractor not be selected
for the next contract to provide an IPS to the Department.
2.4.24.8
This plan must indicate any commission adjustment that will
take effect should the new contractor not be able to phase-in
its service for ninety (90) days.
2.4.24.9
The Contractor must identify any equipment which will be
owned by the Department and any equipment not owned by
the Department at the end of this contract.
2.4.25 System Administrators
2.4.25.1
The Contractor is required to provide full time (40 hours per
week minimum) System Administrators dedicated to the
T)epa~tment for the term of this contract. The number,
location, and method of operation must be described by the
Contractor.
2.4.25.2
The Administrators must be fully trained on the proposed IPS
with regards to system programming, entering of inmate
information, manipulation of call recordings and the treatment
of call records for required reports.
2.4.25.3
The Contractor must state if the site administrators proposed
for the Department wi11 be employees or independent
contractors of the Contractor.
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ARIZONA DEPARTMENT OF
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i SOLICITATION NO. 060072DC
L.~.============================================================================~
2.4.25.4
The Contractor must describe, in its response, how it will
keep the turnover of Administrators at a minimum during the
term of this contract (e.g., competitive salary, paid holidays,
reasonable health benefits, vacation packages, etc.).
2.4.25.5
It is desirable that the Contractor provide Administrators with
a minimum hourly wage of $15.00 and competitive health
benefits. The Contractor must describe in its response how it
meets this desirable specification.
2.4.25.6
It is important to the success of this contract that the
Administrator positions are filled at all times by the
Contractor. The. Contractor must fill any Administrator
position vacancy within 45 days. Failure to achieve such may
result in a $200 per day penalty commencing on day 46 until
the position is filled and the new Administrator attends the
Department's new employee orientation.
2.4.25.7
The Contractor must provide site administrators that will
perform the following functions, at a minimum, for the
Department with regard to the IPS installed at each facility:
2.4.25.7.1
2.4.25.7.2
2.4.25.7.3
2.4.25.7.4
2.4.25.7.5
2.4.25.7.6
2.4.25.7.7
2.4.25.7.8
2.4.25.7.9
2.4.25.7.10
2.4.25.7.11
2.4.25.7.12
72
Test the IPS to ensure functionality each day;
PIN data base initial entry (at committing
sites );
PIN changes, moves, transfers, discipline
sanctions, etc.;
Production of standard administrative and
investigative reports;
Production of customized reports as required;
Conducting of quarterly inmate PIN list
updates;
Conducting of semi-annual scans of ilmlate
PIN lists for the Department personnel
telephone numbers, etc.;
Initiate or facilitate maintenance and repair of
the proposed IPS, as required;
Primary Contractor point of contact for
Department facilities;
Resolve all complaints and inquiries regarding
the IPS in a timely manner;
Transfer call recordings to portable media as
directed by the Department;
Transfer of inmate PINs between Department
facilities when required;
ARIZONA DEPARTMENT OF
CORRECTIONS
SCOPE OF WORK
SOLICITATION NO. 060072DC
2.4.25.7.13
Other related duties as detennined by the
Department.
2.5
PROPOSAL REQUIREMENTS
2.5.1 Inmate Phone Management Criteria
Inmates are afforded restricted access to telephones consistent
2.5.1.1
with their security classification and within the physical limits
of the institution. During family emergencies and certain
holiday peliods, inmates may be pennitted to have brief
telephone conversations with incarcerated family members.
The Department establishes procedures for requesting,
approving and scheduling phone calls, and describes
monitoring and recording requirements. Refer to Attachment
#3, Management Criteria for the inmate security levels and
their authorized phone limit, and the criteria used to increase
their respective phone privileges. Inmates with a disability
may request a reasonable accommodation such as a sign
language interpreter, by notifying staff of their need. Requests
are made as early as possible to allow time to arrange the
accommodation.
2.6
CONTRACTOR QUALIFICATION REQUIREMENTS
2.6.1 Contractor Finn Infonnation
2.6.1.1
Contractor Name and Address
2.6.1.1.1
State the proposing organization's full company or
corporate name and give the officialrepresentative,
address, telephone number, email address (if any)
and FAX number of the Contrac1or's office
location responsible for perfomlance under a
contract with the state of Arizona in the event the
Contrac1or becomes the Apparent Successful
Contractor.
2.6.1.2
Organization
2.6.l.2.1
Specify how the proposing entity is organized
(proprietorship, p31inership, and corporation).
2.6.1.3
Year of Organization
2.6.1.3.1
Specify the year in which the Contrac1orwas first
organized to do business as substantially the entity
which now exists, whether or not the form of
organization has changed in the interim (such as by
subsequent incorporation, merger, or other
organizational change) and regardless of name
changes. The intent of this requirement is to
ascertain the longevity of continuous operation o£.'
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ARIZONA DEPARTMENT OF
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the Contractor, and the response should be
formulated to provide that information as
appropriate to the Contractor's business
circtnnstances.
2.6.1.4
Principal Officers
2.6.1.4.1
Give the name, office, address, and business
telephone number of the principal officeIS of the
Contraclor's organization. At a minimum, include
officeIS who hold the following functional
positions, if applicable:
2.6.1.4.1.1
2.6.1.4.1.2
2.6.1.4.1.3
2.6.1.4.1.4
2.6.1.5
2.6.1.6
2.6.2
Owners
2.6.1.5.1
Board Chainnan, if a corporation
President or other Chief
Executive Officer
Corporate Director, if a
corporation
Chief Financial Officer
Identify by name, business address and telephone
number of all owners, partners or stockholders
who own ten percent (10%) or more of the
proposing organization. If any corporation owns
ten percent: (10%) or more of the proposing
organization, identifY the corporation and its chief
executive officer and chief financial officer.
Change in Ownership
2.6.1.6.1
If any change in ownership or control of the
proposing organization is anticipated during
the twelve (12) months following the proposal
due date, describe the circumstances of such
change and indicate when the change \,,'111
likely occur.
Responsible Parties
2.6.2.1
Contract Responsibility
2.6.2.1.1
Identify by name, title or position and telephone
number the individual who would have primary
responsibility for initiating service resulting from
this RFP; i.e., a manager or representative for this
contract.
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ARlZONA DEPARTMENT OF
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2.6.3
2.6.4
CORRECTIONS
Arizona Business LicenseIFedera1 Employer Identification Number
2.6.3.1
Either ( a) state that the Contractor now holds a valid business
license, Universal Business Identifier (UBI) issued by the state of
Arizona, and provides the license number, or (b) declare that the
Contractor will 0 btain such license if s elec1ed as t he Apparent
Succeffiful Contractor, immediately upon such selection and before
execution of a resulting contract. Also provide the Federal
Employer Identification Number (FEIN) or Social Security Number.
Qualifications
2.6.4.1
Please respond to paragraphs 2.6.5 through 2.6.11 on each of the
experience ca1egory.
2.6.5
System-wide inmate telephone systems - Provision of inmate telephone systems and
services statewide for a state correctional department or a countywide system and
services for a county correctional department.
2.6.6
Local inmate telephone systems - Provision of inmate telephone systems in a state
or county that does not encompass all inmate facilities within the state or county. This
would include federal facilities that are individually seIVed
2.6.7
Inmate Telephone Systems and Services
2.6.7.1
Experience in this ca1egory includes design and implementation of
inmate phone systems, billing/payments, customer relations,
management ofsubcontractors, maintenance/repair/troubleshooting,
and monitoring/rec<xding integration.
2.6.8
ReferenceslExperience
2.6.8.1
List at 1ea5t three and no more than five Contractor references for
which the Contractor has provided inmate telephone systems
similar to this services. References must contain the firm's name,
contacts name, and phone number.
2.6.8.2
List any accamts which you have lost or canceled in the last year
which are similar in type (correction institutional), give the reas:m
for each List all Correctional accamts you have operated in the
past five yeaIS, their current status, rearons why, if any, of these
contrac1s have been lost, can::ened or re-bid and provide names of
contac1s for these accamts so references can be verified Also,
describe how each experience applies to the following:
2.6.8.2.1
Design and implementation of system wide or
local inmate phone systems
Billing/payments
Customer/public relations
Management of subcontractors
2.6.8.2.2
2.6.8.2.3
2.6.8.2.4
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ARlZONA DEPARTMENT OF
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CORRECTIONS
Ma:intenancekepair
Troubleshoot:inglresponse
Monitor:inglreccrding illtegration
Other
2.6.8.2.5
2.6.8.2.6
2.6.8.2.7
2.6.8.2.8
2.6.9
Contractor Resources
2.6.9.1
Provide brief one-page resumes of the s:ingle poillt of contact and
any other illdividual presently employed by the Contractor or stated
subcontractors who will be responsible to ensure Contractor
performance and customer (Department, inmate, and public users)
satisfaction with the services provided Provide documentation
showing arrangements made with local exchange carriers to allow
inmates to make collect calls. The score will be based on review of
resumes provided, contact with references :included within the
resumes, and the extent of arrangements made with local exchange
camers.
2.6.9.2
Include the followillg information, at a millirnum, for each person
identified:
2.6.9.2.1
2.6.9.2.2
Name
Position, roles, and responsibilities served ill past
engagements
Description of key specialties and abilities
Description of education and tra:ining
References for the past engagements
2.6.9.2.3
2.6.9.2.4
2.6.9.2.5
2.6.10 Added Value to the Department
2.6.10.1
Describe the resources Contractor proposes to provide as added
value ill meeting the needs of the Department. Include resources to
be provided the Department (illcluding any dedicated staff that
would reduce need for the Department to perform certa:in tasks), and
demonstratedcommitrnent to serving customers including state and
local governments.
2.6.11 Contractor Financial Responsibility
2.6.11.1
Describe the proposillg organization, including size,
longevity, client base, areas of specialization and expertise,
and any other pertinent information ill such a marmer that
the proposal evaluators may reas:mably formulate a
determination about the stability and financial strength of
the proposing organization.
2.6.11.2
Provide a copy of the Contractor's Dunn and Bradstree~
Equifax, TRW, or other appropriate credit rating. For sole
proprietors, provide a copy of the appropriate credit rating
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ARIZONA DEPARTMENT OF
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SCOPE OF WORK
SOLICITATION NO. 060072DC
for your sole proprietorship. A credit report for the sole
proprietorship will be required before contract execution.
2.7
2.6.11.3
Provide a copy ofthe organizations, audited, financial
records for the past three (3) years.
2.6.11.4
Disclose any and all judgments, pending or expected
litigation, or otherreal or potential financial or legal events
that might materially affect the viability or stability of the
proposing organization or warrant that no such condition is
known to exist.
IMPLEMENTATION PLAN
2.7.1 One Contractor will be selected to enter into a written contract as a result of
this RFP with the selected Contractor to begin providing services no later
than 120 days after execution of a written contract. The proposal must
include an implementation plan describing the t asks and activities to be
completed and their timeframes/milestones prior to the start of services. The
implementation plan is to detail how the Contractor would satisfy the RFP's
requirements regarding the installation, operation and maintenance of an
inmate phone system with monitoring and recording capabilities, such that
each issue addressed would be complete and detailed enough to assure the
Department of the Contractor's understanding and capability to perform the
cited requirements, and to substantiate that the IPS will be fully operational
within the timeframe stated after execution of the written contract.
2.7.1.1
2.7.2
Please specify Contractor's timeframe for the implementation
plan ifless than 120 days.
Describe in detail the Implementation and Cutover Plan. The overan:hing
considemtions are to maintain connectivity, avoid disruption oftelephone servicesto
inmates and the Department's need to monitor and/or rereccrd inmate cans and to
minimize the concurrent use ofthe incumbent provider's and successor's services.
2.7.2.1
The tasks and activities to be completed and their
timefi:ameslrnilestones prior to the start of services (e.g. set-up of
facilities, hook-up of phone lines, hiring/training of personneD.
2.7.2.2
The schedule or sequencing of the service installations at
Department sites.
2.7.2.3
The potential risks that might affectthe changeover to a new phone
provider, their possible impac1s and any strategies or solutions that
the Contractor proposes to mitigate or prevent these impacts.
2.7.2.4
The Contractors plan to avoid any service disruptions.
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ARIZONA DEPARTMENT OF
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2.7.3
System Implementation and Transition
2.7.3.1
The Department is presently utilizing an IPS provided by
Globe Tel*Link Corporation (GTL). It is therefore of the
utmost importance that the Contractor address the issue of
transition from the existing system to the new IPS at all
Department locations. The Department realizes that some
"down time" will occur during this transition but the
Contractor must propose an implementation plan that reduces
this "down time" and allows for a smooth progression to the
new system. The amount of estimated down time must be
stated.
2.7.3.2
The Contractor is required to provide the Department a full
implementation plan for the IPS. The Contractor's
implementation plan must include a detailed explanation of
the following items:
2.7.3.2.1
2.7.3.2.2
2.7.3.2.3
2.7.3.2.4
2.7.3.2.5
2.7.3.2.6
2.7.3.2.7
2.7.3.2.8
2.7.3.2.9
2.7.3.2.10
2.7.3.2.11
2.7.3.2.12
2.7.3.2.13
Pre-installation procedures for each of the
Department facility;
Pre-installation procedures for the complete
system;
Network circuits/service coordination
requirements;
Software programming and preparation;
Equipment delivery schedules;
Equipment security procedures;
Equipment/system installation procedures;
Inmate telephone installation procedures;
System testing at each of the Department
facility;
System testing of overall system connectivity;
Training of the Department personnel;
Actual system cutover to service;
List of the Department responsibilities.
2.7.3.3
The Contractor must work with the Department to determine
the exact times when Inmate Telephone Equipment can be
replaced to reduce "down time".
2.7.3.4
It is strongly suggested the Contractor conduct a site visit to
each of the Department facility prior to submitting their bid in
order to become familiar with the physical location of the
existing IPS and the inmate telephones as well as to be
completely familiar with the installation requirements of each
particular facility.
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ARIZONA DEPARTIV1ENT OF
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2.7.3.5
The Contractor must coordinate any removal of the existing
inmate telephones in all 0 f t he Department facilities. The
Contractor is required to meet with the Department so that the
existing telephones may be used during the transition to the
new inmate telephones provided under this contract.
2.7.3.6
The Contractor is allowed to re-use existing station cabling
installed at each of the Department facility for the inmate
telephones once it has "tone and tested" each cable nm to
ensure that the station cable is capable of supporting the new
inmate telephones. In cases where the existing cable is reused, the Contractor will re-terminate and label the station
cabling at the-cross connect (main/intermediate distribution
frames) to ensure that all cabling is identified correctly and
terminated in such a way to simplify future maintenance. In
cases where existing station cabling cannot be used, the
Contractor will install new station cabling (Category 5e
minimum) at no cost to the Department. Any new cabling
must include required wall plate, cross connection, patch
cords, etc. as required by the Contractor and the Department
to ensure proper operation of the inmate telephones.
2.7.3.7
Although the Department does not anticipate that such work
will be required, the Contractor must agree in its response to
obtain Department permission in writing before proceeding
with any work that requires cutting into or through girders,
beams, concrete or tile floors, partitions or ceilings, or any
work that may impair fireproofmg or moisture proofing, or
potentially cause any stmctural damage.
2.7.3.8
The Contractor will be responsible for all programming ofthe
lPS including the generation and creation of the system
database(s) required to provide a fully operationallPS.
2.7.3.9
The Contractor must transfer the current lPS database
information including inmate profiles (PINs) and call records
to the new system. The Contractor must state, in its response,
how tIlls will be accomplished and what is required of the
Department to facilitate this transfer of information.
2.7.3.10
The Contractor must clean up and remove any and all debris
and packaging material resulting from its work at the
Department facility on a daily basis.
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ARIZONA DEPARTMENT OF
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SCOPE OF WORK
SOLICITATION NO. 060072DC
2.7.4
2.7.3.11
Upon completion of installation, the Contractor must leave
the Department facility clean, orderly and ready for immediate
use.
2.7.3.12
The Contractor must be completely responsible for replacing,
restoring or bringing to former condition any damage caused
by the Contractor's installation personnel to floors, ceilings,
walls, furniture, grounds, pavement, etc. Any damage or
disfigurements shall be restored to its former condition by the
Contractor at no cost to the Department.
2.7.3.13
The Contractor must ensure that all of its work and materials
comply with a-lliocal, state and federal laws, ordinances and
regulations as well as the direction of any inspectors
appointed by proper authorities having jurisdiction over this
type of network and equipment installation. The Contractor
is responsible for obtaining all necessary permits. Should
violation of codes occur relating to this network installation
project because necessary permits were not identified and
obtained by the Contractor, the Contractor will cease all work
at that specific location and correct the situation, immediately,
at no cost to the Department prior to continuation of system
installation
2.7.3.14
The Contractor must include in its Implementation plan how
they will address additional requirements referred to III
Attachment #8, Requested Changes to Existing Phones.
2.7.3.15
The Contractor must include in its Implementation plan their
proposed recommendations for adding additional equipment
to improve service and coverage. Currently the Department
has approximately 30 inmates to each phone (30 to 1 ratio) as
indicated in Attachment #5, Current Inmate Capacity and
Phone Types.
System Testing
2.7.4.1
The Contractor must describe, in its response, how it
performs standard system testing to ensure that the proposed
IPS and its network services are fully implemented and ready
to accept inmate traffic and Department use. This description
must include the Contractor and industry standard
methodologies, procedures and protocols consistent with the
IPS proposed for the Department. The Contractor must
describe what is required of the Department personnel during
this system testing. All hardware, software, software
80
ARIZONA DEPARTMENT OF
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licensing, etc. required to perform this testing must be
provided to the Department at no cost.
2.7.5
2.7.4.2
The Contractor is required to provide system testing which
simulates normal operating conditions of the installed IPS to
ensure proper performance after hardware and software
configuration is complete. This simulation must include full
traffic load representing high traffic situations for inmate
calling traffic.
2.7.4.3
The Contractor must agree, in its response, to the
Department's right to require the replacement of any network
service or system component whose failure to meet required
performance levels during testing has risen to chronic
problem level.
System Accep:ance
2.7.5.1
The Department defines system acceptance as the "problem
free" operation of the IPS and its network of services for a
period of 30 consecutive days commencing with the actual
completion of IPS installation and testing.
2.7.5.2
2.7.5.1.1
Should the proposed IPS operate "problem
free" during the initial 30 day acceptance
period, the Contractor may consider the IPS
installation as complete at that Department
facility and commence with post installation
maintenance and support.
2.7.5.1.2
Should the IPS fail to operate "problem free"
during the 30 day acceptance period, the
Contractor must correct the problem at no cost
to the Department and the 30 day acceptance
period will begin again. The Contractor is
required to provide all materials and labor to
ensure that the installed IPS is performing
according to manufacturer specifications and
the requirements of this RFP.
The Contractor must agree, in its response, to discuss the·
definition of "problem free" operation with the Department
prior to system contract. However, for the purposes of this
RFP, "problem free" operation during the initial 30 day period
is defined as the following:
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ARIZONA DEPARTMENT OF
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SCOPE OF WORK
SOLICITATION NO. 060072DC
Failure of no more than two percent (2%) of
the telephone instruments;
Failure of no more than ten percent (10%) of
network services';
Failure of no more than one (1) digital trunk:
(T1, ISDN PRI);
Operation of the system security features
including PINs, etc.;
Operation of the system software without
major conflicts or feature failure;
Non- failure of any Central Processing Unit
(CPU).
2.7.5.2.1
2.7.5.2.2
2.7.5.2.3
2.7.5.2.4
2.7.5.2.5
2.7.5.2.6
2.7.6
System Docmnentation
2.7.6.1
At the completion of the installation, the Contractor must
provide a complete set of system reference manuals which
must include information specific to the installation at each of
the Department facility.
2.7.6.2
The Contractor must supply all necessary documentation to
the Department personnel with regard to maintenance contact
numbers, maintenance reporting procedures, maintenance
escalation procedures, etc.
2.7.6.3
The Contractor must provide programming manuals that are
specific to each of the Department facility.
2.7.6.4
The Contractor must provide the Department facility specific
"checklists" allowing trained the Department personnel to
become acquainted with the specific programming of the IPS
installed at that particular Department facility.
2.7.6.5
The Contractor must provide written procedures at each ofthe
Department facility that instruct the Department personnel on
how to report system troubles, escalate system troubles within
the Contractor's organization, contract Contractor personnel
during weekend shifts, etc. The Contractor must update such
written procedures on a quarterly basis during the term of this
contract.
82
ARIZONA DEPARTMENT OF
CORRECTIONS
FEE SCHEDULE
SOLICITATION NO. 060072DC
3
COST AND COMMISSION REQUIREMENTS
3. 1
Inmate Call Cost Proposal Requirements
3.1.1 The Contrac1or's response to this RFP must identifY a rate or rates for loca~ intraLata,
interLata, interState, and international inmate calls. The rates may not be increa~d
during the first year of the contract Rates must be proposed for collect calls and one
alternative calling plan such as prepaid or debit and may be per minute, flat rate, a
combination (hybrid) of flat rate and per minute rate or such other rate plan as the
Contraclor maypropose.
3.2
Commission
3.2.1 The successful Contrac1or will demonstrate in their proposal their method to
maximize the cOnmUssion to the Department at the same time minimizing costs to
inmates and families. As a guideline, the Department currently receives a
commission of approximately $4 million dollars annually, based on a commission
rate of 52% of the Gross Revenue generated from the existing contract. The
approximate current phone rates to inmates and families are sho\Vl1 in Attachment #6,
Current Call Rates.
3.2.2
The Contrac1or's proposal must show the caculated annual Gross Revenue amount
as well as the proposed peEertage cOnmUssion of Gross Revenue the Departrnent
will receive based on the current call usage identified in paragraph 2.2.2 ofthe Scope
of Work. See examples of caculations given in Attachment #2, Example of
Contraclors Cost Proposal
3.2.3 Commissions will be paid to Department as follows:
3.2.3.1
Contrac1orwill make an up front payment to the Departrnent within
10 days from contract award date and a true-up payment based on
their proposed % commission rate of gross revenue at contract year
end. This will continue each of the 5 year contract term and any
subsequent renewals. Calculation example follows.
3.2.3.2
Example: Annual gross revenue is $10 million. Proposed
commission is 50%. Annual amount due to the Department is ($10
million times 50% = $5.0 million minus payments to date of$3.5
million equals a true-up amount due the Department of$1.5 million
at eachcontract year end.
83
ARIZONA DEPARTMENT OF
CORRECTIONS
FEE SCHEDULE
SOLICITATION NO. 060072DC
NOTICE:
3.3
Phone Rates Bid by Call Type
3.3.1 Contrac1Dr must indicate the proposed rates for the initial term of the contract for all
types of calls in a table/chart as shown on page 85, Fee Schedule. Phone rates may
not be increased for the first year of the contract
3.4
Inmate Call Costs Calculations
3.4.1 The Contractor must calculate Inmate call costs by using 20-minute call
duration using the number of calls for each call type identified in subsection
2.2.2. For the purposes of evaluation a 70%-30% ratio of collect to
alternative cost rates (i.e., pre-paid/debit) will be used. If the Contractor
proposes day and night rates, the lowest rates proposed will be used provided
the rates are within 5% of each other, otherwise the rates will be averaged for
evaluation purposes.
3.5
Attachment #6, Current Call Rates, indicates the current average phone rates under
the existing contract for comparison purposes.
The vendor acknowledges that all products delivered and all services rendered under any Contract resulting from this Solicitation
shall comply in all respects to performance and delivery requirements of the specifications and shall not be adversely affected by
any date-related Year 2000 issues. The vendor further acknowledges that the defense of force majeure shall not apply to its failure
to perform specification requirements as a result of any date-related data Year 2000 issues.
SALES TAX PERCENT: ___ %, (See Uniform Instructions to Offerors for Formal Solicitation, Paragraph 5.2)
PROMPT PAYMENT DISCOUNT: The price(s) quoted herein can be discounted by: __ %, if payment is made within __ days.
PLEASE CHECK THE APPROPRIATE SELECTION BELOW THAT APPLIES TO YOUR COMPANY:
o
o
o
o
O. Non-SmaII/Non-Minority/Non-Disabled
4. Owned By Disabled IndiVidual
8. Minority-Women Owned Business
12. Small Business/Disabled-Minority Owned
o
o
o
o
1. Small Business
o
5. Small Business/Minority Owned
D
9. Disabled-Minority Owner Business
13. Small Buslness/Olsabled-Minority-Women Owned
84
o
3. Women Owned Business
6. Small Business/Women Owned
o
7. Small Business/Disabled Owner
o
10. Disabled-Women Owned Business
O I L Small Business/Minority-Women Owned
o
14. None of the Above
2. Minority Owned Business
AIDZONADEPARTME~OF
FEE SCHEDULE
SOLICITATION NO. 060072DC
CORRECTIONS
Contractor Name: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Contractor Cost Proposal Form
Contractors shall provide the dollar amount of up front payment the Department will receive at the beginning of each year of the
This up front amount shall be based on the commission rate offered. A true up
contract term. $
payment shall be made at the end of each contract year for the balance of the commissions.
Contractor Proposed Rates
Type of Call
Commission rate
Per minute rate
Surcharge
0.00%
20 Minute Call
Cost
Collect
Local
interLata
intra Lata
interstate
international
I
PreeaidlDebit
Local
interLata
intraLata
interstate
international
Family Costs
..
$
$
$
$
$
$
$
$
$
$
$
$
Call Data (total calls - 2005 data)
70.00% Collect
435,832
479,253
356,995
124,890
8,162
-
-
-
-
-
Total Family Costs
I$
30.00% Prepaid/Debit
Local Calls
interLata Calls
intra Lata Calls
interstate Calls
international Calls
85
-
II
it
ARIZONA STATE
DEP ARTMENT OF
CORRECTIONS
1601 W. Jefferson St. M/C 55303
PHOENIX, AZ 85007-3002
CERTIFICATE OF
INSURANCE
SOLICITATION NO. 060072DC
VENDOR
PRIOR TO COMMENCING SERVICES UNDER THIS CONTRACT, THE CONTRATOR MUST FURNISH THE STATE, CERTIFICATION
FROM INSURER(S) FOR COVERAGE IN THE MINIMUM AMOUNTS AS STATED BELOW. THE COVERAGE SHALL BE
MAINT AlNED IN FULL FORCE AND EFFECT DURING THE TERM OF THIS CONTRACT, AND SHALL NOT SERVE TO LIMIT ANY
LIABILITIES OR ANY OTHER CONTRACTOR OBLIGATIONS.
NAME AND ADDRESS OF INSURANCE AGENCY:
COMPANY
LETTER
COMPANIES AFFORDING
COVERAGE
A
-
NAME AND ADDRESS OF INSURED:
B
C
D
LIMITS OF LIABILITY
MINIMUM
- EACH OCCURRENCE
I
COMPANY
LETTER
TYPE OF INSURANCE
POLICY
NUMBER
DATE
POLICY
EXPIRES
COMPREHENSIVE GENERAL LIABILITY FORM
GENERAL
AGGREGATE:
BODILY INJURY:
PER PERSON
$2,000,000.00
$1,000,000.00
EACH OCCURRENCE
$1,000,000.00
INDEPENDENT CONTRACTORS
PROPERTY DAMAGE
OR
BODIL Y INJURY
AND
PROPERTY DAMAGE
$1,000,000.00
PRODUCTS/COMPLETED OPERATIONS HAZARD
$1,000,000.00
PERSONAL INJURY
$1,000,000.00
BROAD FORM PROPERTY DAMAGE
COMBINED
$2,000,000.00
EXPLOSION & COLLAPSE (IF APPLICABLE)
PREMISES OPERATIONS
CONTRACTUAL
UNDERGROUND HAZARD (IF APPLICABLE)
COMPREHENSIVE BUSINESS AUTO LIABILITY
INCLUDING NON-OWNER (IF APPLICABLE)
SAME AS ABOVE
NECESSARY IF
UNDERL YING IS NOT
ABOVE MINIMUM
STATUTORY
EACH ACCIDENT
EACH OCCURRENCE
UMBRELLA LIABILITY
$500,000.00
$1,000,000.00
WORKMEN'S COMPENSATION AND
EMPLOYER'S LIABILITY
PROFESSIONAL LIABILITY
ACTUAL
REPLACE
PERSONAL PROPERTY (IF APPLICABLE)
MENT
COST
STATE OF ARIZONA AND THE DEPARTMENT NAMED ABOVE IT IS FURTHER AGREED THAT NO POLICY SHALL EXPIRE, BE
ARE ADDED AS ADDITIONAL INSURED AS REQUIRED BY
CANCELED OR MATERIALLY CHANGED TO AFFECT THE
STATUTE, CONTRACT, PURCHAS ORDER OR OTHERWISE
COVERAGE AVAILABLE TO THE STATE WITHOUT THIRTY (30)
REQUESTED. IT IS AGREED THAT ANY INSURANCE
DAYS WRITTEN NOTICE TO THE STATE. THIS CETIFICATE IS
AVAILABLE TO THE NAMED INSURED SHALL BE PRIMARY
NOT VALID UNLESS COUNTERSIGNED BY AN AUTHORIZED
OF OTHER SOURCES THAT MAY BE AVAILABLE.
REPRESENTATIVE OF THE INSURANCE COMPANY.
NAME AND ADDRESS OF CERTIFICATE HODER
DATE ISSUED
AUTHORIZED REPRESENTATIVE
DOC Form 221 (DOC 4/95)
86
ARIZONA DEPARTMENT OF
CORRECTIONS
CHECKLIST
SOLICITATION NO. 060072DC
Proposal Checklist
Please check the following items to ensure they are included with your proposal submittal:
D
D
D
D
D
D
D
D
D
D
D
D
Signed Offer and Acceptance
Offerors detailed plan to perform services as identified in the
Scope of Work
Fee Schedule, Page #88
Certificate of Insurance
Signed Attachment # 1, Rules for Non-Employees
Attachment #2, Examples of Contractors Cost Proposal
Attachment #3, Management Criteria
Attachment #4, Inmate Phone Locations
Attachment #5, Current Inmate Capacity and Phone Types
Attachment #6, Current Call Rates
Attachment #7, Prison Site Visit Schedule
Attachment #8, Requested Changes to Existing Phone
Note: Attention of the Offerors is called to the Insurance Requirements (see Special Terms and
Conditions, Page 28, Paragraph 1.24).
87
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #1
SOLICITATION NO. 060072DC
RULES FOR NON-EMPLOYEES OF THE DEPARTMENT OF
CORRECTIONS IN ARIZONA STATE PRISON COMPLEXES
POLICY STATEMENT:
While the institution recognizes the need of non-staff personnel to have in their possession
certain personal items, limits are necessary for the security and safe operation of the institution.
PROCEDURES:
All persons entering the institution are subject to search prior to entry and while on the grounds
of the institution. All non-staff personnel will, at al! times, remain in their authorized area under
the direction of the project coordinator.
1. Persons are allowed the materials necessary for the performance of their duties.
2. All non-staff personnel may have in their possession the following:
A. A wallet with normal contents, e.g.,
1) Photos and personal papers.
2) Currency not to exceed $20.00 (Twenty Dollars).
reported to the shift commander prior to entry.
Excess will be
3) No credit cards or checkbooks are allowed.
B. Handkerchief and comb.
C. Tobacco products and smoking apparatus for normal daily use.
D. Keys as necessary (auto and home).
E. Fingernail clipper.
F. Confectionary items (gum, candy, etc.)
G. Watch and rings.
4. All persons are prohibited from introducing medication drugs into the institution grounds
unless such a medication has been properly prescribed by a licensed physician and is in the
original prescription container.
88
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #1
SOLICITATION NO. 060072DC
A. Medications of a stimulate nature, i.e., Dexedrine, Preludins, Tenuate or
any other appetite suppressant or any hypnotic-type drug, are specifically
prohibited on institution property. Persons who are taking this type of
medication prior to coming to the institution will report this fact to the
Shift Commander, prior to reporting to their authorized area.
B. Persons taking medications of the tranquilizer class, i.e., Valium,
Librium, Miltown or any ofthe anti-depressant class, i.e., Sinequan,
Triavil, Elavil or any mood modifying drug of any type; Pain medications
i.e., Percodan, Percocet, hydrocodone (Vicodin), Tylenol with codeine,
propoxphene, etc., will report this fact to the Shift Commander prior to
going to their authorized area. Possession of these types of drugs on
prison grounds will be limited to that amount necessary during one eight
hour shift.
C. Personnel taking any other class of medication i.e., antihistamines,
antihypertensives, anticholingeries, etc., are limited in the introduction of
only such amount of medication as will be required during the period of
one eight hour shift, and this fact will be reported to the Shift
Commander.
1) Any deviation from this policy must be cleared with the Warden of
the unit. Persons violating this policy may subj ect themselves to
eviction from institution property and/or prosecution.
NOTE:
If anyone loses or has stolen any personal items in his
possession, the institution will attempt to retrieve the
items, but cannot guarantee the return thereof nor
provide reimbursement.
89
ARIZONA DEPARTlYIENT OF
CORRECTIONS
ATTACHMENT #1
I' SOLICITATION NO. 060072DC
The following Arizona Revised Statutes dealing with inmate and non-staff member relationships
require your strict adherence at all times during your stay at the Arizona State Department of
Corrections.
Interest of employee and non-employee in contracts, gifts to or for inmates: penalty
1. No non-staff member shall be interested in any contract or purchase made by anyone
for or on behalf of the prison, or receive, directly or indirectly, compensation for his
services other than prescribed by the administrator of the institution, nor shall he
receive any compensation whatever for any act or services he performs for or on behalf
of a contractor, or any agent or employee of a contractor.
2. No non-staff personnel, without permission of the administrator shall make a gift or
present to or receive a gift from an inmate, or barter or deal with an inmate.
3. Any person violating this section shall be discharged from office or service, and every
contractor, or employee or agent of a contractor, shall not be permitted to act or serve
again as such contractor, agent or employee.
Unauthorized communication with inmates: penalty
A person not authorized by law who, without the pem1ission of the officer in charge
of the state prison, communicates with a person imprisoned or detained therein, or
who takes any letter, writing, literature or reading matter to or from a person
imprisoned or detained therein, is guilty of a misdemeanor.
Signature
Date
90
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #2
SOLICITATION NO. 060072DC
Examples of Contractor Cost Proposal
Contractor 1
Surcharge
1.50
1.50
$
$
Per minute rate
I
$
$
T
I
$
$
0.20
0.30
0.50
0.75
I
Flat Rate
$
I 20 Minute Call Cost I
I
$
$
$
$
5.00
I
$
$
$
international
2.00
2.50
$
$
$
$
Call Data (total calls - 2005 data)
70.00%
Collect
30.00%
Prepaid/Debit
435,832 Local Calls
479,253 interLata Calls
356,995 intraLata Calls
124,890 interstate Calls
8,162 international Calls
91
5.50
7.50
5.00
12.50
18.00
Familv Costs
ARIZONA DEPARTMENT OF
CORRECTIONS
A TTACHMENT #2
SOLICITATION NO. 060072DC
Examples of Contractor Cost Proposal
Contractor 2
Contractor Proposed Rates
••
Commission
1~~:1::1J:~~;':k"""it--;-tF--;-'-"-'-;-~:;::-i:
ratei:;;\''1!f,l€0t4l1?5'~:iOO%';
.. : . "._ '.
r" .. ".. :
...
"~.,,
:~.
20 Minute Call
T~~e of Call
Surcharge
Collect
Local
interLata
intraLata
interstate
international
_,_ __
Prepaid/Debit
Local
interLata
intraLata
interstate
international
$
$
$
$
$
1.00
1.50
2.00
2.50
3.00
I
Per minute rate
$
$
$
$
$
I
Fami!Y, Costs
Cost
Flat Rate
$
$
$
$
$
0.15
0.25
0.25
0.50
0.75
4.00
6.50
7.00
12.50
18.00
$
$
$
$
$
1,220,329.60
2,180,601.15
1,749,275.50
1,092,787.50
102,841.20
1~[:{$)E~¥~0:~'~('it;j[!I'~J~'i:~;t.:S::;':f:6:?34!5;8a'4;:~~~i;';)~§2
I
$, 0 . 0 5
I $
0.10
0.15
$~
2.00
$
0.25
I
I
I $$
T
$
$
2_50
$
$
I $
I $
I
0.50
1.00 , $
$
$
I $
I$
130,749.60
2.00
3.00
7.00
12.50
287,551.80
321,295.50
262,269.00
30,607.50
';i[$;j;;;~:;;~i;:t,}}Jt'::,:~¥:,:l~;!f)!:;'i1';;;(),~:21473l.4()::":"~:"
Call Data (total calls - 2005 data)
70.00%
Collect
435,832
4 79,253
356,995
124,890
8,162
Total Family Costs
30.00%
",$::;;){'i):,:Fl'!
Prepaid/Debit
Local Calls
interLata Calls
intraLata Calls
interstate Calls
international Calls
92
"~;\;::;;;}:;'7:,3'7;8;3{)8.3S.':;,, .';'
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #2
SOLICITATION NO. 060072DC
Examples of Contractor Cost Proposal
Contractor 3
Contractor Pro
tes
Commission rate
Hybrid Flat
Rate
Surcha
Per minute rate
I
Hybrid Flat
Rate (per minute
charae)
I
20 Minute Call
Cost
Familv Costs
0.15
0.20
0.25
0.50
0.75
0.10
0.10
intraLata
interstate
international
2.00 I $
2.50 I $
$
$
0.25
0.50
1.
2.00
3.00
7.00
12.50
262.269.00
30,607.50
r'iri;,f~;J:g~(
Call Data (total calls - 2005 data)
70.00%
Collect
435,832
479,253
356,995
124,890
8.162
30.00%
Prepaid/Debit
Local Calls
interLata Calls
intraLata Calls
interstate Calls
international Calls
93
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #2
SOLICITATION NO. 060072DC
Examples of Contractor Cost Proposal
Contractor 4
Contractor Proposed Rates
Commission rate rt~:,,}~~i:~fi~[4§}!OJQ%?
Type of Call
Collect
Local
interLata
intraLata
interstate
international
Surchar:ae
Per minute rate
$
$
$
$
$
Family Costs
20 Minute Call Cost
Flat Rate
$
$
$
$
6.00
6.00
6.00
6.00
6.00
$
6.00
6.00
6.00
6.00
6.00
$
$
$
$
$
1,830,494.40
2,012,862.60
1,499,379.00
524,538.00
34,280.40
%($~J:ll;;:;?!iJi;'iY;i:J~~i,;i:';~¥~J:~:;fJ'~';.9 Q;ij:i~5''{~46';!:
Prepaid/Debit
Local
interLata
intraLata
interstate
international
$
$
$
$
$
3.00
3.00
3.00
3.00
3.00
$
$
$
$
$
Call Data (total calls - 2005 data)
70.00%
Collect
435,832
479,253
356,995
124,890
8,162
30.00%
3.00,
3.00
3.00
3.00
3.00
$
392,248.80
431,327.70
321,295.50
112,401.00
$
7,345.80
\\!]$2~~~~1~f~~"i~~:'~;~:.~~\Jjit~~~;;0~i;,~1;izJ6'~~ij'1·8.~8.tl'i;:···,
Total Family Costs
$
$
$
1·'$;:t~~I~;;i.!t~;:'i·~WJ:~:1:i;~;:;\J;;~i~ii~;;1'66~i1;"J3\20;~;::,.;.··.;
Prepaid/Debit
Local Calls
interLata Calls
intraLata Calls
interstate Calls
international Calls
94
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #2
SOLICITATION NO. 060072DC
Examples of Contractor Cost Proposal
Contractor 5
Contractor Proposed Rates
Commission rate 1}~iW;'fit~~~;f2';'Qb%K
Type of Call I Surcharge
Collect
Local
interLata
intraLata
interstate
$
3.00
international
$
3.00
Prepaid/Debit
Local
interLata
intraLata
interstate
I $
international I $
Flat Rate for
5 minutes
Per minute rate
$
$
$
I $
I$
0.30
0.40
0.25
0.30
I
0.75
0.75
0.75
0.15
0.20
0.20
I
I
Call Data (total calls - 2005 data)
70.00% Collect
435,832
479,253
356,995
124,890
8,162
20 Minute Call
Cost
0.20
0.35
0.35
0.75
0.75
0.75
I
I
$
$
$
1.50 I $
1.50 I $
Per minute
rate after
flat rate
$
$
$
$
9\
T
3.75
6.00
6.00
9.00
11.00
Family Costs
I
I
I
I
I
$
$
$
$
$
1,144,059.00
2,012,862.60
1,499,379.00
786,807.00
62,847.40
~:r$;Y;I:;";i~i;r:i:;":':;;!'t:t,,":;/:;):5',;i5'()S.','95'Si.Ob'··,;;
$
$
$
$
$
3.00
3.75
3.75
6.50
7.50
I $
I $
I $
I $
I $
392,248.80
539,159.63
401,619.38
243,535.50
18,364.50
.,~!$ir~'J):{1f~;~lf':,:,~:,r'~(~C:70;~f~;~!'5g4,921.;8o"
Total Family Costs
30.00%
":i::~~':r: 'j ~il:~;l;U~;ji::l/!i; :;i,t]',;21'(>O'i,SS2'~ soT"
Prepaid/Debit
Local Calls
interLata Calls
intraLata Calls
interstate Calls
international Calls
95
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #3
SOLICITATION NO. 060072DC
MANAGEMENT CRITERIA
The Department is in the process ofreconfiguring the inmate Security Levels to encourage and
reward inmate good behavior. The Security Levels previously used were designated as 1 through 5,
with 5 representing the highest level of security. The inmate will be limited to a call list of ten (10)
individual telephone numbers they are authorized to call, referred to as the 10 list. The charts below
show the Security Levels in relation to each other and the various phased inmate phone privileges.
The Previous column identifies the previous authorized inmate phone limit. With this new rating
scheme and the prepaid capability of the new inmate phone system it is anticipated that, over time
the minutes of use will increase from the current usage figures.
With good behavior inmates can increase their privileges within each security level in phases as
illustrated below: The previous column represents the previous inmate phone limit using 1-5
Security levels.
The following tables will be modified over time and the Contractors system must be flexible enough
to handle future changes.
MAXIMUM
Privilege
Phase I
Phase II
Phase III
Previous
Inmate Phones
One-S min Call per
Week
One-IO min Call
per Week
One-20 min Call
per Week
One-S min Call per
Week
MEDIUM
Privilege
Inmate Phones
Phase I
Three-IS min Calls
per Week
Phase II
Five-IS min Calls
per Week
Phase III
Seven-IS min Calls
per Week
Previous
Four-IS min Calls
per Week
MINIMUM
Privilege
Inmate Phones
Phase I
Three-IS min Calls
per Week
Phase II
Four-IS min Calls
~er Week
Phase III
Unlimited Calls per
Week
Previous
Two-IS min Calls
per Week
CLOSE
Privilege
Inmate Phones
Phase I
Two-IS min Calls
per Week
Phase II
Three-IS min Calls
per Week
Phase III
Five-IS min Calls
per Week
Previous
Three-IS min Calls
per Week
DEATH ROW
Privilege
Inmate Phones
Phase I
One-IO min Call
per Week
Phase II
Two-IO min Calls
per Week
96
Phase III
Two-20 min Calls
per Week
Previous
Two-IO min Calls
per Week
ATTACHMENT #3
SOLICITATION NO. 060072DC
ARIZONA DEPARTh1ENT OF
CORRECTIONS
MANAGEMENT CRITERIA
Note: Inmates will all start at Phase I, & at each evaluation period, with good behavior they will be
moved to the next phase.
Phase I - Evaluation Period is 60 days
Phase II - Evaluation Period is 120 days
Phase IIl- Has no Evaluation Period
97
ARIZONA DEPARTMENT Ol<~
CORRECTIONS
ATTACHMENT #4
SOLICITATION NO. 060072DC
Inmate Phone Locations
Location
State Prisons
ASPC-Phoenix
ASP-Globe
ASPC-Florence
ASP-Picacho
ASPC-Eyman
ASPC-Perryville
ASPC-Winslow
ASP-Apache
ASPC-Yuma
ASPC-Lewis
ASPC-Safford
ASP-Ft Grant
ASPC-Douglas
ASP-Papago
ASPC-Tucson
SACRC
Privatized Prisons
Florence West
Marana
Phoenix West
Kingman
Physical Address
2500 E. Van Buren Street, Phoenix, AZ 85008
Int. Hwys 60 & 70 Globe, AZ 85502(Behind Fairgrounds)
1305 E. Butte Ave, Florence, AZ 85232
25230 Picacho Blvd, Picacho, AZ 85241
5180 E. Old Florence Kelvin Hwy, Florence, AZ 85232
2014 N. Citrus Rd, Goodyear, AZ 85338
2100 S. State Hwy 87,Winslow, AZ 86047
38322 U.S. Hwy 180, St. Johns, AZ 85936
7125 East Juan Sanchez Boulevard, San Luis, AZ 85349
26700 S. Hwy 85, Buckeye, AZ 85326
896 S. Cook Rd, Safford, AZ 85546
Spur Rt 266 & Curtis Pkwy, Ft Grant, AZ 85643
6911 N. BDI Blvd, Douglas, AZ 85607
25 W. 16th St, Douglas, AZ 85608
10000 S. Wilmot Rd, Tucson, AZ 85734
1275 W. Star Pass Blvd, Tucson, AZ 85713
915 E. Division Dam Rd, Florence, AZ 85232
12610 W. Silverbell Rd, Marana, AZ 85653
3402 W. Cocopah, Phoenix, AZ 85009
4626 W. English Dr., Golden Valley, AZ
98
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #5
SOLICITATION NO. 060072DC
CURRENT INMATE CAPACITY AND PHONE TYPE
# of
Complex/Unit
Inmate
Capacity
Custody
Level
Inmate
Phones
Pedestal
ASPC·Phoenix (Entry
Point)
ReceQtion
Inmate Worker
B-Ward
Q-Ward
Flamenco-M
Flamenco-F
Aspen/SPU
ASP-Globe
ASPC·Florence
Central Unit
East Unit
North Unit
South Unit
CB6
ASP-Picacho
ASPC-Eyman
Cook Unit
Meadows Unit
Rynning Unit
Rynning Unit
SMUI
SMU II
ASPC·Perryvilie
Complex Isolation
Complex
Detention
ComplexBldg 45
Santa Cruz Unit
Lumley Unit
Minors Unit
San Pedro Unit
Santa Maria
Piestewa Unit
Santa Rosa Unit
43
1043
336
43
48
6
105
22
150
333
Maximum
Minimum
Maximum
Close
Close
Close
Medium
Minimum
Maximum
Medium
Minimum
Medium
Maximum
Minimum
4849
1037
1156
800
80
1008
768
Medium
Medium
Close
Maximum
Maximum
Maximum
3
1
3
1
5
1
6
27
26
5
1
6
1
84
69
0
0
0
0
15
15
15
15
33
11
3
7
15
33
11
3
7
98
48
16
17
17
16
16
16
0
99
6
Maximum
1
36
Maximum
1
25
770
Maximum
Mixed 2/3
Mixed
3/4/5
All Levels
Minimum
Mixed 2/3
Minimum
Minimum
2
20
29
2
10
14
8
12
99
50
0
1
1
24
24
3109
746
6
434
586
200
300
17
Other*
-
3857
961
702
1057
732
186
219
26
Type of Phone
Wall
Mount Wireless
24
24
89
6
4
1
1
2
20
25
10
14
8
12
1
2
3
0
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #5
SOLICITATION NO. 060072DC
CURRENT INMATE CAPACITY AND PHONE TYPE
ASPC-Winslow
Coronado Unit
Kaibab Unit
ASP-Apache
CDU
ADU
ASPC-Yuma
Cheyenne Unit
Cocopah Unit
Dakota Unit
ASPC-Lewis
Bachman Unit
Bachman
Detention Unit
Barchey Unit
Morey Unit
Morey Detention
Unit
Stiner - Red Unit
Stiner - Blue Unit
Stiner Detention
Unit
Buckley Unit
Rast Unit
ASPC-Safford
Graham Unit
Tonto Unit
ASP-Ft Grant
ASPC-Douglas
Gila Unit
Maricopa Unit
Mohave Unit
Eggars Unit
ASP-Papago
Cochise
Detention
ASPC-Tucson
Cimarron Unit
Echo Unit
Manzanita Unit
Rincon Unit
Minors Unit
1865
628
800
374
39
24
Minimum
Close
Minimum
Maximum
Maximum
2295
1007
392
896
Medium
Minimum
Close
4744
69
27
35
19
34
9
6
1
19
1
34
60
42
17
10
33
16
10
16
16
1
180
94
80
6
6
16
16
80
1008
801
Maximum
Medium
Close
2
16
52
16
16
101
450
454
Maximum
Medium
Medium
6
8
8
8
8
100
800
350
Maximum
Close
Maximum
8
48
14
8
16
6
32
8
37
35
1
11
9
17
11
8
16
1
79
76
0
20
8
35
8
8
20
8
32
8
8
149
73
2440
692
230
927
200
340
Minimum
Minimum
Medium
Min/L 1
Minimum
51
Maximum
4496
768
456
446
733
198
Mixed 3/4
Minimum
Medium
Close
Mixed 4/5
32
8
13
33
6
100
2
0
1
18
Minimum
Medium
Minimum
I
1
Minimum
647
290
780
0
8
600
1717
7
0
2
2
36
4
2
1
0
1
0
3
3
61
28
8
12
27
6
0
15
4
1
6
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #5
SOLICITATION NO. 060072DC
CURRENT INMATE CAPACITY AND PHONE TYPE
Santa Rita Unit
Winchester Unit
Catalina Unit
SACRC
770
528
300
188
SMH
CDU
Privatized Prisons
Florence West
Marana
Phoenix West
Kingman
29
80
Mixed 2/3
Medium
Minimum
Medium
Mixed 15
Maximum
20
13
12
9
Minimum
Minimum
Minimum
Minimum
1
1
2
2856
600
456
400
1400
20
12
12
9
-
33271
*Key to OTHER phones
Florence - ATT Trimline Model 21 0, Black or Brown
Douglas - 3 desk phones
Tucson - regular phones with long cords
Key to Custody Levels
1 = Minimum
2 = Minimum
3 = Medium
4 = Close
5 = Maximum
101
1
2
245
51
42
24
128
134
1143
713
111
0
0
327
70
33
24
110
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #6
SOLICITATION NO. 060072DC
CURRENT CALL RATES
Inmate Phone Rates as of 14 June 2005
GTL (previously AT&T) rates:
InterLATA Collect: $3.00 surcharge plus $0.40 per call comp fee plus $0.30 postalized rate per minute (no
more mileage rate plan).
InterLATA calls are placed within a LATA (Local Access Transport Area) and
received in a different LATA. These calls are carried by a long distance company and
are a type of a Long Distance call.
{lO minute call}={($3.00 + $0.40)+($0.30*lOmin)}=($3.40 + $3.00) = $6.40 (average of $.64 per minute)
Interstate Collect: $3.95 surcharge plus $0.47 per call comp fee plus $0.89 per minute.
Interstate calls are a type of a Long Distance call. AT&T was authorized to increase the
per call comp to $0.60, but our group chose not to increase it at the time, so the $0.47 is
still in effect.
Interstate refers to between states (crossing a state line).
{lO minute caU}={($3.95 + $0.47)+($0.89*lOmin)}=($4.42 + $8.90) = $13.32 (average of 1.33 per minute)
FSH (previously Qwest) rates:
Local Collect: $2.30 flat rate (no per minute charges).
In effect, for Local calls, regardless of whether they last one minute or 15 minutes, the rate is
$2.30, which includes the $0.50 Pay Phone Usage Charge (FCC per call comp fee).
A Local Call is any call within the local service area of the calling phone.
{lO minute call}={($2.30*lOmin)} = $2.30 (average of $. 23 per minute)
IntraLATA Collect: $1.45 set-up fee plus $0.50 Pay Phone Usage Charge (FCC per call comp) plus $0.25 per
minute.
IntraLAT A calls are Long Distance calls that do not cross a LATA boundary, for
instance a call from Phoenix to Flagstaff is Long Distance, but does not cross the
Arizona LATA boundary, so it is an IntraLAT A call carried by Qwest for FSH. This
Phoenix to Flagstaff call would be charged $4.45 for a 10 minute Collect call.
IntraLATA calls represent Telecommunications services that originate and end in the
same Local Access and Transport Area (LATA).
{lO minute call}={($1.45 + $0.50)+($0.25*lOmin)}=($1.95 + $2.50) = $4.45 (From Phoenix to Flagstaff)
(average of $.45 per minute)
ARIZONA DEPARTMENT OF
CORRECTIONS
II ATTACHMENT #6
I'SOLICITATION NO. 060072DC
CURRENT CALL RATES
Current Contract rates:
International Collect: $1.00 set-free plus whatever the foreign country rate is set at by each respective
country. This rate is set by the country the inmate is calling to and this rate changes
quite often. From Nov 04 to Oct 05 the following international calls occurred:
International calls are provided by carriers that provide connections between a
customer located in World Zone 1 and a customer located outside of World Zone l.
World Zone 1 is generally identified as the North American Numbering Plan,
(C;tited States ofAmerica). This type of call must pass through an International
Switching Carrier (ISC), which is an exchange whose function is to switch
telecommunications traffic between flational network and the networks of other
countries. Also known as an international gateway.
Total Calls = 6,510
Total Min = 69,630
Total Rev = $34,257
So extrapolating we get: ($34,257/69,630)
average
=
$0.49 per min or approx $0.50 per minute
{l0 minute call}={($1.00)+($0.50*10min)}=($1.00 + $5.00) = $6.00 (average of $.60 per minute)
Note: A LATA is defmed as one of 161 local geographical areas in the US within which a local telephone
company may offer telecommunications services -local or long distance. AT&T is expressly
prohibited from offering intraLATA calls by the terms of the Divestiture. Other competitors, such as
Mer and Sprint, are not, though rules vary by state, according to state regulation. The State of Arizona
has a LATA boundary just north of Marana.
103
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #7
. SOLICITATION NO. 060072DC
PRISON SITE VISIT SCHEDULE
Date/Time
a-May-06
0800-1200
1200-1300
1300-1500
1500-1700
1700
Description
Review ASPC-Florence Inmate Phone Setup
Lunch
Review ASPC-Florence Inmate Phone Setup
Review Florence West (Privatized) Inmate Phone Setup
Suggested Overnight in Florence if applic2ble
9-May-06
0800-1200
1200-1300
1300-1700
1700
Description
Review ASPC-Eyman Inmate Phone Setup
Lunch
Review ASPC-Eyman Inmate Phone Setup
Suggested Overnight in Florence if applicable
10-May-06
0700-0800
0900-1000
1000-1100
1100-1200
1200-1300
1300-1400
1400-1500
1500
Description
Travel to Picacho Area
Review ASP-Picacho Inmate Phone Setup
Travel to Marana Area
Review Marana (Privatized) Inmate Phone Setup
Lunch
Travel to SACRC Area
Review SACRC Inmate Phone Setup
Suggested Overnight in Tucson if applicable
11-May-06
0800-1200
1200-1300
1300-1600
1600-1800
1800
Description
Review ASPC-Tucson Inmate Phone Setup
Lunch
Review ASPC-Tucson Inmate Phone Setup
Travel to Douglas
Suggested Overnight in Douglas if applicable
12-May-06
0800-1200
1200-1300
1300-1430
1430-1500
1500-1600
Description
Review ASPC-Douglas Inmate Phone Setup
Lunch
Review ASPC-Douglas Inmate Phone Setup
Travel to ASP-Papago
Review ASP-Papago Inmate Phone Setup
104
ARIZONA DEPARlMENT OF
CORRECTIONS
I ATTACHMENT #7
. SOLICITATION NO. 060072DC
PRISON SITE VISIT SCHEDULE
15-May-06
1000-1200
1200-1300
1300-1500
1500-1600
1600-1700
1700
Description
Review AS PC-Safford Inmate Phone Setup
Lunch
Review ASPC-Safford Inmate Phone Setup
Travel to ASP-Ft Grant
Review ASP-Ft Grant Inmate Phone Setup
Suggested Overnight in Safford if applicable
16-May-06
0800-900
0900-1200
1200-1300
1300-1400
1400-1500
1500-1700
1700
Description
Review ASP-Globe Inmate Phone Setup
Travel to Springerville Area
Lunch
Travel to Springerville Area
Review ASP-Apache Inmate Phone Setup
Travel to Winslow Area
Suggested Overnight in Winslow if applicable
Descri tion
Review ASPC-Winslow Inmate Phone Setup
Lunch
Travel to Kingman Area
Suggested Overnight in Kingman if applicable
18-May-06
0800-1000
1000-1200
1200-1300
1300-1500
1500-1700
1700
Description
Review Kingman (Privatized) Inmate Phone Setup
Travel to Wickenburg Area
Lunch
Travel to Phoenix West Area
Review Phoenix West (Privatized) Inmate Phone Setup
Suggested Overnight in Phoenix if applicable
19-May-06
0800-1000
1000-1100
1100-1200
1200-1700
1700
Description
Review ASPC-Phoenix Inmate Phone Setup
Brunch
Travel to Perryville Area
Review ASPC-Perryville Inmate Phone Setup
Suggested Overnight in Phoenix if applicable
105
I
ARIZONA DEPARTMENT OF
CORRECTIONS
IATTACHMENT #7
SOLICITATION NO. 060072DC
PRISON SITE VISIT SCHEDULE
22-May-06
0800-1200
1200-1300
1300-1600
1600-1900
1900
Description
Review ASPC-Lewis Inmate Phone Setup
Lunch
Review ASPC-Lewis Inmate Phone Setup
Travel to Yuma Area
Suggested Overnight in Yuma if applicable
23-May-06
0800-1200
1200
Description
Review ASPC-Yuma Inmate Phone Setup
Site Visits Completed
106
ARIZONA DEPARTMENT OF
CORRECTIONS
[I ATTACHMENT
#8
SOLICITATION NO. 060072DC
REQUESTED CHANGES TO EXISTING PHONE SET-UP AT DEPARTMENT
LOCATIONS
Note: The Department currently has an inmate to phone ratio of approximately 30-1.
•
ASPC-EYMAN
Rynning Unit
-
Requesting 1 additional wireless phone to be added to CDU and 1 phone per pod
for a total of 17 new phones. The rational for adding said phones will enable the
completion of phone calls in CDU- in a more expedient/efficient manner. In
addition, by adding one phone to each pod we would be able to provide access
schedules consistent with the inmate population and their daily calls.
SMUI
-
•
Currently Eyman has twenty-four (24) wireless phones. For efficiency sake,
having two per cluster, or thirty-two (32) total, would allow our officers the ability
to complete two calls at once in all areas when they need to do so .
ASPC-WINSLOW
Kaibab Unit
-
Remove the 6 wall-mount phones and replace with portable phones in Cell Block 4
Ale. Retain the 6 cordless phones in CDU.
ASP-Apache
Retain the wall mounted phones. In the past, a cordless phone was used in ADU,
but would drop the calls. Install one higher grade phone for ADD.
•
ASPC-YUMA
Cocopah Unit
-
Add 1 Pedestal phone.
Cheyenne Unit
-
Add 4 Pedestal phones.
107
OFFER AND ACCEPTANCE
ARlZONA DEPARTMENT OF CORRECTIONS
SOLICITATION NO. 060072DC
OFFER
Submit this form with an original signature to the Arizona Department of Corrections, 1601 W. Jefferson St., M/C
55303, Phoenix, AZ 85007-3002
The Undersigned hereby Offers and agrees to furnish the material, service or construction in compliance with all terms,
conditions, specifications and amendments in the Solicitation.
Arizona Transaction (Sales) Privilege
For clarification of this Offer, contact:
Tax License No.: ----------------------
Name: ------------------------Phone: --------------------------
Federal Employer Identification
No.: ______________________________
Fax: --------------------------
Signature of Person Authorized To Sign Offer
Company Name
Address
City
State
Printed Name
Zip
Title
OFFER ACCEPTANCE AND CONTRACT AWARD
(For State of Arizona use only)
The Offer is hereby accepted as described in the Notice of Award. The Contractor is now bound to
perform based upon the Solicitation and the Contractor's Offer as accepted by the State.
INMATE TELEPHONE SYSTEM
This Contract shall henceforth be referred to as Contract No. 060072DC. The Contractor is hereby
cautioned not to commence any billable work or provide a material or service under this Contract
until the Contractor receives a Contract release document.
State of Arizona, Department of Corrections
Awarded this ______ day of ______ 20
Denel Pickering, Chief Procurement Officer
108
LEo
NOT SEND TO IRS
[Vendor MUST Print
Ior Type information
--------L
r-
€.JTIN OEmployer Identification Number (EIN) 0 State of Arizona HRIS EIN
Type OSocial Security Number (SSN)
Stilte of Anzono Employees ONLY
oMustLegal
Name
match TIN obove
o Entity Type
© Minority Business Indicator
Seled onE of th2 foilowi,'")g
o Corporation (providing health care, medical or legal services)
o Partnership, LLP (5D
o PLLC, LLC (SC)
o Individual/Sole Proprietor (61)
o The US or any of its political subdivisions or instrumentalities
o
o
o
o
o
o
(SA)
Corporation (NOT providing health care, medical or legal services)
o
(SM)
o Tax-exempt organization under IRe §501
(4G)
n Other, Tax reportable entity
o
Main Address
o
Address
(01)
Small Business- African American
Small Business- Asian
(23)
(24)
Small Business - Hispanic
(2S)
Small Business- Native American
Small Business- Other Minority
(27)
(05)
(06)
(29)
(30)
Small, Woman Owned Business- Asian
Ci Small, Woman Owned Business- Hispanic
(SU)
(31)
o Small, Woman Owned Business- Native American
(1 E)
o
-
(SP)
Small, Woman Owned Business- Other Minority
Ci Woman Owned Business
Where tax informa:-ion and general correspondence is!o be mailed
DBA\Branch\Location
Select onE of the following
OSmall, Woman Owned Business- African American
(50)
OAn international organization or any of its agencies or instrumentalities
Small Business
o Small, Woman Owned Business
(2G)
A state, a possession of the US, or any of their political subdivisions or instrumentalities
Cl State of Arizona employee
Vendor MUST Print
or Type information
SUBSTITUTE W-9 & VENDOR AUTHORIZATION FORM
© Taxpayer Identification Number (TIN)
o
DO NOT SEND TO IRS
STATE OF ARIZONA
(03)
G Woman Owned Business- African American
o
o
o
I
I
...... 1
(33)
(11)
(17)
(18)
Woman Owned Business- Asian
(19)
Woman Owned Business- Hispanic
Woman Owned Business- Native American
(21)
o Woman Owned Business- Other Minority (08)
I o Minority Owned Business- African American (04)
o Minority Owned Business- Asian (32)
I
o Minority Owned Business- Hispanic (74)
i o Minority Owned Business- Native American (15)
I
I
Address continued
I
I
I
City
I
I
1
DBA \B ra nch \Location
Address
Address continued
I
I
I
Zip cOdel
i OMinority Owned Business- Other Minority
C) Non-Profit, IRe §501 (c) (88)
.J
. __ ..
... -
.
o Non-Small, Non-Minority or Non-Woman Owned Business (00)
._-
--- ....
_.........
--_ ... _--
.- ...
.
Name
I
_ ..l
.-
Phone
I
I
Fax
I
_.
j
_...
_.
!
i
State
o Certification
(02)
C Contact Information
"
I
I
!
.. 1
n Same as Main
e Remit to Address
City
State
!
I
I Zip cOdel
I
email
I
I
#1
I
I
..
-.- . .
._
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-
.--.---- .
___ J
IEXTD
_____ 1
..
_ _ _ _ _ ._ .. __
. _"_._- .... -._ ...•.
- .
-_J
j
..........
The Internal Revenue Service does not require vour consent to anv provision of this document other than the certification required to avoid backup withholding.
_J
~TitleL
STATE OF ARIZONA AGENCY USE ONLY
t
- -- j
VENDOR: DO NOT WRITE BELOW THIS LINE
i Date I
~S=T~AT~E~O~F~A~R~IZ=O~N~A~G~A~O~U~S~E~O~N~U~~~~~~~~V~E~N~D~O~R~&~ST=A~T=E~AG-E-N6Y:DONOT~RITEBaOWmlSLINE
~GY
L__~
Date
Agency Authorizationl
o IRS TIN Matching
Phone #
o Corporation Commission
Vendor Numberl
;AO-W-9 Revised 4/18/0d - - - - - - - - - - - - - - - '
MC
0
HRIS
D
o Other 1'--___
Processed by
L
, 0 Other LI_______
..J
Date Processed
I
II
Under Penalties of perjury, I certify that:
1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me) AND
2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding
as a result of. failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding AND
3.1 am a US person (including us. resident alien).
Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and
dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an
individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the Certification, but you must provide your correct TIN.
Signaturet
J
J
'\ SOLICITATION AMENDMENT
ARIZONA
DEPAR:I'MENT OF CORRECTIONS
1601W. JEFFERSON, MlC 55303
CONTRACTS ADMINISTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
..
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. ONE
Proposal Due Date: June 20, 2006 .
PLEASE NOTE:
.
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
Special Terms and Conditions, Page 21, Paragraph 1.4, Term of Contract is amended as follow:
From:
1.4
Term of Contract
1.4.1 The term of any resultant Contract shall commence on the date of award and shall
continue for a period of sixty (60) months thereafter, contingent upon availability
of funds and resources to each party with which to carry out its part of the
Contract, unless renewed, terminated or canceled, as otherwise provided herein.
1.4.1.1
By mutual written Contract amendment, any resultant Contract may be
renewed for supplemental one year periods of up to a maximum of two
additional years.
To:
1.4
Term of Contract
1.4.1 The term of any resultant Contract shall commence on the date of award and shall
continue for a period of seven (7) years thereafter, contingent upon availability of
funds and resources to each party with which to carry but its part of the Contract,
unless renewed, terminated. or canceled, as otherwise provided herein.
The following questions have been asked and answered:
Question 1.
It has been asked if participating site inspection personnel can bling digital
cameras onto the sites to photograph equipment telephone rooms and
possible phone locations. Cameras would be for the exclusive purpose of
photographing telephone related equipment within the various facilities that
could be beneficial in preparing the response.
1
.
.
.
......
SOLICITATION AMENDMENT
i.;
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINlSTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1l72PHONE
(602) 364-3790 FAX
I
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. ONE
..
.
Proposal Due Date: June 20, 2006
PLEASE NOTE:
.
Solicitation Contlict Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
Cameras are ok as long as they are declared prior to the visit. Vendor must
. ensure that no pictures of inmates, staff or security devices are taken. Please
note that each Warden has the final say on what they will allow into their
prisons.
Question 2.
Can these same individuals carry cell phones onto sites during facility visits?
Answer:
Cell phones will not be allowed. They must be stored in the car.
Question 3.
Will each company be responsible for driving to sites or was transportation
going to be provided by DOC?
Answer:
The Department will not provide any transportation.
Question 4.. Could you supply the phone number of each the facilities to get quotes for
network?
Answer:
l'lease see the attached Attachment No. #9, Inmate Phone Number Plan
Area.
ALL OTHER PROVISIONS OF THE SOLICITATION SHALL REMAIN IN THEIR ENTIRETY.
Offeror hereby acknowledges receipt and
The above referenced Solicitation Amendment
understanding of above amendment.
is hereby executed this 3rd Day of May,
2006, in Phoenix, Arizona.·
Signature
Date
Typed Name and Title
Name of Company
2
.;
•
"
"
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #9,
". SOLICITATION NO, 060072DC
"
"
,
INMATE PHONE NUMBER PLAN AREA
,
Site
City
Phone Number
NPA-NXX
,
"
ASPC-Phoenix
Phoenix, AZ 85008
ASP-Globe (Behind FairgroundsL Globe, AZ 85502
ASPC-Florence
Florence, AZ 85232
ASP-Picacho
Picacho, AZ 85241 .
ASPC-Eyman
Florence AZ 85232
ASPC-Perryville
Goodyear, AZ 85338
ASPC-Winslow
Winslow, AZ 86047
ASP-Apache
Johns, AZ 85936
ASPC-Yuma
San Luis, AZ 85349
ASPCcLevitis
Buckeye, AZ 85326
Safford, AZ 85546
ASPC-Safford
ASP-Ft Grant
FtGrant, AZ 85643
ASPC-Douglas
Douglas, AZ 85607
ASP-Papago ,
Douglas, AZ 85608
, ASPC-Tucson
Tucson, AZ 85734
SACRC,
Tucson, AZ 85713
Florence West
Florence, AZ 85232
Marana
Marana, AZ 85653
Phoenix West
Phoenix, AZ 85009
. Kinqman
Golden Valley, AZ 86402
,
,
3'
-
'
'
"
602-685-3100
928-425-8141
520-868-4011
520-466-7344
520-868-8241
623-853-0304
928-289-9551
928-337-4845
928-627-8871
623-386-6160
928-428-4698
928-828-3393
520-632-5832
520-364-7521
520-574-0024
520-884-8541
520-868-4251
520-682-2077
602-352'0350
928-565-2460
602-685
928-425
520-868
520-466
520-868
623-853
928-289
928-337
928-627
623-386 "
928-428
928-828
520-632
520-364
520-574
520-884
520"868
520-682
602-352
928-565
I
====~==~======================.================.========================~
b'
S'oJLJIClITATION AMENDMENT
'REQUEST FOR PROPOSAL NO. 060072DC
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W, JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. TWO
.
.
Proposal Due Date: June 20, 2006
PLEASE NOTE:
. Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETUF!NED AS PART OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
The Proposal Due Date is being extended to July 31,2006 at 3:00 p.m., M.S.T.
ALL OTHER PROVISIONS OF THE SOLICITATION SHALL REMAIN IN THEIR ENTIRETY.
Offeror hereby acknowledges receipt and
The above referenced Solicitation Amendment
understanding of above amendment.
is hereby executed this 8'h Day of June,
2006, in Phoenix, Arizona.
Signature
.. Typed Name and Title
Name of Company
Date
;':[g;O~ICITATIO~ AMENDMENT.
{\RIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C55303
CONTRACTS ADMINISTMTION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
. Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE· SIGNED AND RETURNED AS PARr OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
The Proposal Due Date is being extended to August 10, 2006 at 3:00 p.m., M.S.T.
The following questions have been asked an1i.. answered:
Question 1.
The following sections do not apply to the contract. Should they be deleted
or reworded?
Unifonn Tenns and Conditions
Section 2.9 Ownership ofIntellectual Property, page II
Seetion 3.TProperty of the State, page 12
Section 4.1 Payments, page 12
Section 4.3 Applicable Taxes, page 12-13
Section4.4 Availability of Funds for the Next Sate Fiscal Year, page 13
Section 4.5 Availability of Funds for the Current Sate Fiscal Year, page 13
Seotion 7 Warranties, page IS
Section 7.7.2 Purchase Orders, page 17
. Special Terms and Conditions
Section 1.30 Millennium Compliance Certifioation, page 34
Section 1.31 Millennium Compliance, page 34
. S.ection 1.36 LR.S.W-9 Fonn Request for Taxpayer Identification Number
and. Certification, page 36
Answer:
The.above sections do apply to this contract andwillremain as written in the
RFP. These are standard clauses in the UnifonnTenns and Conditions and
Special Tenns and Conditions approved by the Arizona Department of
Administration. Any exception to these clauses ruust be submitted by the
Offerors with their proposal.
1
..
.,1 'SOLICITATION AMENDMENT' .
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1112 PHONE
(602) 364-3790 FAX
,..
. REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July3l, 2006
Solicitation Contact Person: Kristine Yaw
..
.
PLEASE NOTE:
.
THIS AMENDMENT MUSTBE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 2.
Section 1.21 Evaluation, page 26, Is there points or % assigned to these
factors?
Answer:
These points or percentages are determined internally for the evaluation of
the proposed offers and wilLbe public record once a contract is awarded.
Question 3.
Special Terms and Conditions, section 1.35 Payment, Performance Bond and
Insurance, page 36. What is the 100% based on revenue, commissions, etc.
Answer:
100% of value of the contract for the total term. The term identified for this
solicitationis 7 years.
Question4.
Special Terms and Conditions, section 2.4.3 .1. What data will be maintained
on this centralized database?
Answer:
The data that the contractor's system captures. Contractor proposal should
specitywhat data will be maintained.
Question 5.
When did GTL and FSH buyout the contract? I understand thatGTL and
FSH purchased the Qwest and AT&T contracts .. What I am requesting is
when did these two companies start doing business under AZ contract?
Answer:
GTL acquired AT&T on June 2, 2005.
Question 6..
Scope of Work, section 2.4.3.6, page 38, when referring to the central office
facility are you referring to the facility where the contractor will house the
database as described in section 2.4.3.1 ?
Answer:
Yes .
. Question?
Scope of Work, section 2.4.3.15, page 40, is there a particular maximum ring
time DOC is looking for?
Answer:
The maximum ring time should be no more than six (6) rings, or one ring
prior to when chargesbegin compounding.
Question 8.
Scope of Work, section 2.4.3.l9,page 40, what are the current on/off times
per/institution? .
.
.
2
.
J 'SOLICITATION AMENDMENT
. ARIZONA.
DEPARTMENT. OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542,1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitaiion Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
.Answer:
. Institutions operate 24 hours per day/7days per weekJ365 days per year.
On/Off times are variable.
QuestiCln 9.
Scope of Work, section 2.4;3.36; page 43, could you clarify what type of .
. lightning protectionare you looking for?
Answer:
The Department is looking for lightning protection that meets the industrial
standard for the equipment proposed by the contractor.
Question 10.
Scope of Work, section 2.4.4.3, page 45, please describe if the inmate's PIN
and commitment number are one and the same or if the PIN number is an
extension of the inmate's commitment number or are they t()tally differeni
number?
Answer:
The Department does not use (PINS) in regard to inmate phone operations,
because we do not currently have a prepaid capability. The current process
is as follows: The inmate types in their inmate ID number assigned by the
Department (6 digits), then speaks into the phone where identity is verified
by voice print, the inmate then dials a zero (0) and then the number he or she
is authorized to call..It is envisioned that the new system will have a prepaid
capability, which will require the use of a.Personal Identification Number:
thalthe PIN will be assigned to the inmate by the contractor; and will be
indexed with the' inmate ID number assigned by the Department.
. Question 11. ScopeofWork, section 2.4.4.5.3, page 45, does the current vendor provide
.
different call duration capability by call type?
Answer:
No.·
QUestion 12.· Sc()pe of Work, section 2.4.4.16, page 47,. please clarifY the wording in this
section.
.
.
Answer:
The objective is to specify which phones an inmate can or can not use.
Question 13. Scope of Work, section 2.4.4.18, page 47, currently is the inmate'sPIN
include the department number?
3
. 'SOLICITATION AMENDMENT
'ARIZONA
DEPARTMENT O:\, CORRECTIONS·
1601W. JEFFERSON, M/C 55303
. CONTRACTS ADMlNISTRATION
'. PHOENIX, ARIZONA 85007·3002
(602) 542,1172 PHONE
,;
(602) 364,3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Pro osal Due Date: ruly 31 ;2006
Solicitation Contact Person: Kristine Yaw
PLEASE NOTE: THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
No.
Questionl4.
Scope of Work, section 2.4.8.5, page 50, can the storage of call recording for
five years be on an archived CD?
Answer:
. Five (5) years of content must be available in an indexed format and made
. available to DOC without charge, The recordings could be archived on a CD
or DVDas long as they are indexed to allow for quick retrieval.
.Question 15. Scope of Work, section 2.4.10.1.4.4, page 58, how many TDD devises per
site does DOC require?
Answer:
The Department is requiring 2 TTY/TDDdevices per Complex, and 1 per
Remote Unit. Privatized are considered a Remote Unit, so there would be 10
Complexes and 10 Remote Unit, for a total of30 TTYITDD devices required.
Question 16. Scope of Work, section 2.4.21.2, page 69, are you requesting historical
records from the past 24 months Or going forward with the new contract and
keep them current for 24 months?
Answer:
Going forward for24 months. The contractor will need to procure a currently
used Dictaphone unit and make it available at a central location for the
Department investigators for a minimum of six months, in order to support
new and ongoing investigations using the old call record tapes and
information.
Question 17.
Scope of Work, section 2.4.25.1, page 71, how many FTadministrators does
the DOC requite?
Answer:
The Department does not require a specific number of Administrators. The
Offeror' sproposal should include their recommendation as to how. many
administrators are required to support their solution.
Question 18. . Scope of Work, section 2.7.3.9, page 79,what is the current format ofthe call .
records? Can data be exported into a file?
.
Answer:
- :
..
.'
-
The current formats are not available. See (16) above for the method that
.
.
access to the current call records will be managed.
4
.[ BOLICITATIONAMENDMENT·
ARIZONA··.·
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADM1NISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-117:2 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 19. Attachment #5, page 99 of solicitation, in the current inmate capaCity and
. phone type chart, row 11 which begin:; with ASP-Globe, is this referring to
the Globe facility and should not be included under the ASPC-Phoenix
Complex or is it an actual unit in the ASPC-Phoenix complex? .
Answer:
ASP-Globe is a Remote Unit under the management oftheWarden at ASPCPhoenix.
Question 20. Attachment #5, page 99 of solicitation, in the current inmate capacity and
phone type chart, row 18 which begins with ASP-Picacho, is this referring
to the Picacho facility and should not be included under the ASPC-Florence
Complex or is it an actual unit in the ASPC-Florence complex?
Answer:
ASP-Picacho is a Remote Unit under the management of the Warden at
ASPC-F)orence.
Question 21. Attachment#5, page 100 of solicitation, in the current inmate capacity and
phone type chart, row 4 which begins with ASP-Apache, is this referring to
the Apache facility and should not be included under the ASPC-Winslow
Complex or is it an actual unit in the ASPC-Winslow complex?
Answer:
ASP-Apache is a Remote Unit under the supervision and management of the
Warden at ASPC-Winslow.
Question 22. Attachment #5, page 100 of solicitation, in the current inmate capacity and
phone type chart, row 25 which begins with ASP-Ft Grant, is this referring
to the Pt Grant facility andshouldnot be included under the ASPC-Safford
COIIlplex or is it an actual unit in the ASPC-Safford complex?
. Answer:
ASPcFt Grant is a Remote Unit under the supervision andmanagement of the
.. Warden at ASPC-Safford.
Question 23. Attachment #5, page 100 of solicitation, in the CUIT.ent inmate capacity and
phone type chart, row 31 which begins with ASP-Papago, is this referring to
the Papago facility and should not be Included under the ASPC-Douglas
Complex or is it an actual unit in the ASPC-Douglas complex?
5
''SOLICIT ATION AMENDMENT
ARIZONA·
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, NIIC 55303
CONTRACTS ADlI1INISTRATION
PHOENIX; ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
. AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31,2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL
Answer:
. ASP-Papago is a Remote Unit under the supervision and management of the
Warden at ASPC-Douglas.
Question 24.
Attachment #5, page 101 of solicitation, in the current inmate capacity and
.. phone type chart, row 4 which begins with SACRC, is this referring to the
SACRC facility and should not be included under the ASPC-Tucson
Complex or is it an actual unit in the ASPC-Tucson complex?
SACRC.is a.Remote Unit under the supervision and management of the
Warden at ASPC-PerryviIIe. The supervision and management has changed
fromASPC-TucSOil, to ASPC-Perryville since the publication of this RFP.
Answer:
Question 25. Attachment #5, pagelOI of solicitation, in the Current inmate capacity and
phone type chart, row 8&9, what type of phones are these, pedestals, wall,
.
wireless or other?
Answer:
. Wireless should be changed to cordless.
Location
I
Florence West
Marana
# of
Irimates
Classification
Total
Pedestal
600
456
Minimum
Minimum
51
42
0
0
Wall
Monnt
Cordless
Other
48
3
0
42
0
0
.
.
Questlon26. Attachment #5, page 101 of solicitation,. in the current inmate capacity and
phone type chart, row I I, what type of phones are the remaining 18 phones?
Wireless should be changed to cordless.
Answer:
.
Location
. # of
Inmates
....
1400
Kin!!man
...
..
..
Classification
Total
Pedestal
Wall
Mount
Cordless
Minimum
128
18
104
6
Other
0
.
Question 27.. Attachment #5, page 99 of .solicitation, in the current inmate capacity and
phone type chart; it states, type of phone. One type listed is wireless, is
AZl)OC referring to cordless phones instead of wireless phone?
. Answer:
Yes, Wireless should be changed to cordless phones.
"SOLICITATION AMENDMENT
ARIZONA,
DEPARTMENT OF CORRECTIONS
, 1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINlSTRATION
PHOENlX, ARIZONAS5007-3002
(602) 542·ll72 PHONE
(602) 364-3790 FAX
AMENDMlliNTNO. THREE
.REQUEST FOR PROPOSAL NO.060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL. ,
, PLEASE NOTE:
Question 28. " Attachment # 6,page 102, does GTL pay commission to AZ DOC for the call
comp fee?
Answer:
Yes.
Question 29.
Attachment #6, page 102, does FSH pay commission to AZ DOC for pay
phone charge?
Answer:
All commissions come from the contracted vendor GTL.
Question 30., Attachment # 8, page 107, under heading Rynning unit what type of phones
, will need to be added? Will they be wall mounted or pedestal?
Wireless should be changed to cordless. The char( below identifies all the
phones required, including the phones that need to be added from attachment
'Answer:
#8.
"
Location'
"
I"
,
Rynning Unit
RYllning Unit
,'#oJ"
Inmates
800
80
Classification
Total
30
4
Close
Maximum
Pedestal
16
0
Wall
Mount
0
Cordless
'
Other
"
0
0
13
4
,
Question
:31.
Answer:
-
Attachment # 8, page 107, under heading Kaibab Unit it talks about
removing the 6 wall mount phones and replacing with portable phones. If I
look at attachment #5, the Kaibab unit actually has34 wall units. Will the
remaining 28 phones at Kaibab remain as wall units?
Wireless should be changed to, cordless. The chart below identifies all the
, phonesrequired, including the phones that need to be,added from attachment
# 8.
'
',"
Location '.'
,
Kaibab
-
#6f
Inmates
800 '
' Classification
"
Total
Pedestal
"
Close
24
0
Wall
Mount
24 , '
Cordless
Other
0
,
",
, Question 32. Attachment # 8, page 1O],under heading ASP.Apache it talks about
replacing the cordless phones with a higher grade of phone. Could you,
7,
'
"
0
,
'SOLICITATION AMENDMENT
ARlZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARlZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST:FORPROPOSAL NO. 0600nDC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PARTOF YOUR PROPOSAL.
please request a type of phone for budgeting purposes for those of vendors
who are not GTL?
Answer:
The Department would like to have a standard cordless phone solution
throughout the Department: We have solid steel doors & re.-enforced
concretewalls to penetrate, and we currently have a variety of different types
ofcordless phones. The Department is looking for the offeror to propose a
cordless solution for those areas that require cordless phones that will meet
our requirement.
Question 33. How many PCs per location isDOC requiring?
Answer:
The answer to. this question depends· on the offerors proposed solution; the
intent of the RFP is to transfer data between computer systems in order to
minimize the need for administrative workstations.
Question 34. Copy of current contract.
Answer:
A copy of the contract maybe obtained through the Central Procurement
Services Office at $0.25 each perpageor you may schedule an appointment
by calling (602) 542~ 1172 to review the contract at no cost.
Question35. AtRFP Uniformed Instructions to Offerers, Section 3.11 Identifjcationof
Taxes in Offer:. Please clarify that this requirement is applicable solely to
those costs (if any) paid for by the State of Arizona, and Contractors are not
.required to list every possible applicable tax associated with the indefinite
.numberof possible called party locations and their applicable local,
municipality, state, and federal tax.
Answer:
This is a requirement of the RFP and will remain as written in this section.
The Offeror needs to identify the applicable taxes for the services being·
offered.···
.
.
Question36.
General,throughout solicitation (e.g. Uniform, Terms and Conditions Section
7.5, Special Terms and Conditions Sections 1.30 and 1.31, etc.) RequeSt AZ
DOCconsider removing all Y2K as issues regardillg Y2K would no longer
apply especially considering new manufactured equipment will be installed..
8
. 'SOLICITATION AMENDMENT
REQUEST FOR PROPOSAL NO. 06Q072DC
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PROENIX, ARIZONA 85007-3002
(602) 542-1172 PRONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
Solicitation Contact Person: Kristine Yaw
Proposal Due Date.:. July 31, 2006
PLEASE NOTE:· THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL
Answer:
This paragraph will remain as written in the RFP. This is a standard clause
in the Uniform Terms and Conditions approved by the Arizona Department
of Administration.
Question 37. At RFP Special Terms and Conditions, Section 1.21 Evaluation: WilIAZ.
DOC please provide additional detail regarding total evaluation points
available for each evaluation criteria; in addition as to how "Cost and
Commission" evaluation criteria is weighted (i.e. which has a greater weight
of importance)?
Answer:
These points are determined internally for the evaluation of the proposed
offers and will be public record once a contract is awarded.
Question 38. At RFP Special Terms and Conditions, Section 1.35 Payment Performance
Bond and Insurance: Because the vendor must pay an annual fee for bonds
.and this cost must be loaded into the business model, please provide a Fixed
amount or clarify the term "100% Statutory" as It relates to this concession
type contract - in other words how are the applicable amounts for the
. Payment and Performance Bond determined?
Answer:
100%·ofvalue of the contract for the total term. The term identified for this
soficitationis 7 years.
Question 39.
At RFP Scope of Work, Section 2.2.2: Will AZ DOCplease provide call and
minute details for January through April of2006? In addition, can AZ DCC
please provide a break down of the. call and minute detail by each
Department facility?
Answer:
The Department does not have the call and minute details for January
.
through April 2006.
Question40. At RFP Scope of Work. Section 2.4.3.8; and RFP Fee Schedule Section.
3.1.1; Section 2.4.3.8 specifically requires Contractors to propose both
collect and pre-paid debit calling while Section 3.1.1. specifically states that
Contractors. are abletoprovide pricing on "collectcalls andan alternative
caUingplansuch as prepaid or debit" ; please clarify if AZ DCCwould like
imllate paid debit calling services, called party prepaid services, or both as
a part the calling services available.
of
SOLICITATION AMENDMENT
ARlZONA
DEPAR.TMENTOF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADlYllNlSTRATION
PIlOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
, (602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
Solicitation Contact Person: Kristine Yaw
, PLEASE NOTE: ' THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer: "
The Department would like to have both types of prepaid: an inmate paid
debitcalIing service; and a called party prepaid service capability.
Question41. At RFP Scope of Work, Section 2.4.3.15: Please further define 'maxirilUm
'ring time"'based onAZ DOC ,expectations.
Answer:
Themaximum ring time should be no more than six (6) rings, or one ring
prior to when charges begin compounding.
Question 42. At RFP Scope of Work, Section 2.4.3.24: Please specify if AZDOC allows
calls to cellular telephones today. In addition and regardless ifcellular calls,
are allowed or disallowed, please provide additional information as to how
AZ DOC would like such call attempts or calls to be 'handled' by the IPS
system.
Answer:
The Department does not allow cellular calls with the current inmate phone
'system. The Department will delete the following from this Section: "This
description must include how collect calls are placed to cellular telephones,
how billing of the collect caIJ is processed and how the Department is
notified when an inmate call is placed to a cellular telephone."
The Department is requesting that the offeror identify how their respective
proposal operates when an inmate call is placed to a cellular telephone. The
Department would assume that the calls to cellular telephones will be
handled in a similar manner as other types of calls.
Question 43. At RFP Scope of Work , Section 2.4.3.29: Is "passive acceptance" as defined
.in this section, used in the currentIPS contract? If so, please provide AZ
, DOCS' stance" (In ,terms of' process and commission gross revenue
" calculations) as it relates to call party requests for refunds relating to calls
conn~ctedand billed under this 'passive acceptance" definition.
'Answer:
Tl;u: Department is removing this requirement from the RFP.
'Question44. At RFP Scope of Work, Section 2.4.4. Personal Identification Numbers
(PINS); Please provide Information as to the current structure of the inmate
10
'SOLICITATION AMENDMENT
·ARIZ.ONA
. DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON,M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FORPROPOSALNO.060072DC
Proposal Due Date: July31, 2006
Solicitation Contact Person: Kristine Yaw
.
PLEASE NOTE:
.
THIS AMENDMENT MUST BE SIGNED AND RetURNED AS PART OF YOUR PROPOSAL
·PlNs,total digits of the PlNs, and how PlNsare currently assigned to
inmates.
.
Answer:
.
.
; The Department does not ).lse(PINS) in regard to inmate phone operations,
because we do not currently have a prepaid capability. The current process .
. is as follows: The inmate types in their inmate ID number assigned by ADC
(6 digits), then speaks into thephone where identity is verified by voice print,
the inmate then dials a zero (0) and then the number he or she is authorized
. to call.
Question 45. At RFP Scope of Work, Section 2.4.6 Restrictions, Fraud Control Options
and System Security; Please further define the term 'Fraud Control'. Does
the .term specific to inmate fraud or does the term encompass possible
fraudulent activities of the called parties relating to such items as bad debt?
Answer:
This section does not relate to bad debt, it is specific to inmate fraud. Please
refer to subsections 2.4.6.1 thru 2.4.6.8 for further definition of "Fraud
Control".
Question 46. At RFP Scope of Work, Section 2.4.7.4: Please clarify if "environmental
requirement? includes such Items as air conditioning for room at which IPS
equipment maybe located.
Answer: .
. Environmental requirement includes air coIlditioning.
Question 47. AtRFP Scope of Work, Section2.4.13 PIN Transfer Between Department
Sites: Please provide Information on the process used under the existing
contract.
Answer:
Inmate phone information is transferred between sites using movement .
sheets. Anhe receiving facility the responsible contractor Inmate phone
administrator reviews the inmate movementinfoimation and enters new
inmate data for their respective site. This is done on the. contractors
. centralized database.
Question 48.·. AtRFP Scope of Work, SectioIl2.4.17.2: Request such warranty provisions
be moved to the terms and conditions section and not be included in the
. scope of work requirements.
11
.
.
"SOLICITATION AMENDMENT
ARIZONA. .
DEPARTMENT 'OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS··ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Pro osalDue Date: July 31, 2006
PLEASE NOTE: THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
. Answer:
This is a requirement oftheRFPand will remain as written in this section.
'. Question 49 .. AtRFP Scope of Work, Section 2.4.17.7: Please clarify this requirement, as
the time to fix a phone due to inmate abuse (i.e. keypad or hand··set
replacement) is greatly less than the time to completely remove and replace
the phone.
As a clarification we are removing the.last sentence, "The. Contractor must
replace inmate telephones requiring repair and not repair components of the
.
inmate telephone on site at the Department."
Answer:
Question 50. AtRFP Scope of Work, Sections 2.4.22.1.1 and 2.4.22.1.2: Pleaseclarify
.these requirements as the text is exactly the same .
. Answer:
2.4.22.1.2 will be removed as duplication.
Question 51. AtRFPScope of Work. Section 2.4.25 System Administrators: Please
provide information as to the. number of full. time and part time
administrators that support AZ DOC under the current contract and their
location (i.e .. off site or on site- if on site which site(s)).
Answer:
The Department does not have this information.
Question 52. AiRFP Scope of Work, Section 2.4.25 System Administrators: lfthe
Contractor proposes to locate administrators. at Department facilities, will NY
· DOC provide necessary space and servic.es (i.e. phone line, internet access,
etc.)forthese personnel?
.
Answer:
The Department will provide the necessary space and services forproposed
administrators. Any charges other than local phone service must be paidfor
by the contractor. The Department does not curreritlyprovide Contractor .'
· Inmate Phone Administrators PCs and expect the Contractor to provide their
administrators PCs.
·
.
'.
'
Question 53. At RFP Scope ofW6rk, Section 2.5.1 Inmate Phone Management Criteria:
Please specify if the new Management Criteria is current being used (imd if
12 .
j"
J BOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON,M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
. (602) 542-1172 PHONE
,(602) 364-3790 FAX
. AMENDMENT NO. THREE
. REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OFYOUR PROPOSAL.
so, please provide additional' information as to number of inmates within
each category and phase), or ifit will be implemented with the new IPS,
Answer:
The new Management Criteria is not currently being used. However, it will
be implementedwith the new II'S,
Question 54. General: Will AZ DOC require, as part of either the technical proposal
requirements or contractor qualification requirements, the identification of
thoseIPS services (including maintenance, trouble desk, called party help
desk,billing, etc.) the Contractor will be providing themselves and those that
will be contracted out to a third party service provider?
Yes, please refer to Uniform Instructions To Offerors section 3.5
Subcontracts, page 4 of this .document for further detail.
Answer:
Question 55, General: Please clarifY how international calls are currently completed,
Specifically are international collect calls.processed through the automated
. attendant or via a live operator?
Answer:
International collect calls are currently processed through a live operator.
Question 56. General: Please clarify the number of administrative workstations (PCs)
required at each Department facility, and also the number of PC's to the
. located at any non-facility locations, If non-facility locations exist, please
provide address and NPA~NXX information for this location.
· Answer:
·
· (l~estion 57,
Answer:
The answer to this question depends on the proposed solution; the intent of
the RFP is to transfer data between computer systems in order to minimize
the need for administrative workstations.
.
General: Please clarifY the numberofTTY/TDDdevices currently required
by each Department facility.
. .
The Department is requiring 2 TTY/TDDdevices per Complex, and 1 per
Remote Unit Privatized are considered a Remote Unit, so there would be 10
Complexes and 10 Remote Unit, for a total of30 TTY/TDD devices required ..
13
'SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTfONS
1601W. JEFFERSON, M/C55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO, 060072DC
.
PLEASE NOTE:
.
. Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31,2006
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 58.· General: Please provide Infonnation as to the number of outside phones
which have enclosures, by Department facility. Please indicated type of
enclosures installed
Answer:
·660 Outside Phones have Model L31 enclosures.
Question 59:
General: Please clarify if AZ DOCS will allow for the Contractor to charge
the called parties a LECICLEC billing fee for billing of the called party
coUect calls via a LFCICLEC. If so, will this fee be used in the cost of calling
evaluation? Also state how this fee; if allowed, is calculated into the
commissionable gross revenue.
Answer:
The Department will not allow for the Contractor to charge the called parties
a LECICLEC billing feefor billing of the called party collect calls via a
LECICLEC.
Question 60; General: Please clarify how the overall commission percentage and the
amount to be paid up front yearly are evaluated.
Answer:
Question 61.
The Department will evaluate the Offeror's cost and commission program as
identified in the RFP. The points or percentages are detennined internally
forthe evaluation of the proposed offers and will be public record once a
contract is awarded.
General~ Given that per call comp (PCC) fees do not apply to inmate calling
since there are no other carrier options or payphone owners other than the
Contractor; please clarify if AZ DOC will allow Contractors to charge such
per callcomp fees. If so, willthis foe be used in the cost of call evaluation
and how is aContractor to reflect such fee in the Fee Schedule? Also state .
. how PCC, ifallowed, is calculated into the commissionable gross revenue .
.Answer:The Department will alloW Contractors to charge a per call comp fee. This.
fee will be included in the cost of ca.llevaluation. The per call comp' fee
will be included as cbmmissionable gross revenue.
Question 62. 2.4.3.37 and 38: Please consider changing this requirement to 15 minutes.
Equipment necessary to provide the requested I hour operation is very
14
.fSOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
i601W. JEFFERSON, M/C 55303
.CONTRACTS ADlVllNISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542·1172 PHONE
(602) 364·3790 FAX
. AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
SbliCitation Contact Person: Kristine Yaw
Proposal Due Date: July 31,2006
.
.
.PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
. expensive to purchase and maintain and is rarely if ever required and
impacts the end user cost.
Answer:
The Department will change the requirement to 15 minutes.
Question 63. 2.7.3.6
The Contractor is allowed to fe·use exis.ting station cabling
installed at each of the Department facility for the inmate
telephones once it has "tone and tested" each cable run to ensure
thatthestationcable is capable of supporting the new inmate
telephones. In caSes where the existing cable is re used, the
Contractor will re·terminate and label the station cabling at the
cross connect (main/intermediate distribution frames) to ensure
that all cabling is identified correctly and terminated in such a
way to simplify future maintenance. In cases where existing
station cabling cannot be used, the Contractor will install new
station cabling (Category Se minimum) at no cost to the
Depmiment. Any new cabling must include required wall plate,
cross .connection,patch cords, etc. as required by the Contractor
and the Department to ensure proper operation of the inmate
telephones.
During the site inspections cabling was identified as sub standard at various
DOCfacilities. Where cable is identified as sub standard wilt the contractor
. be responsible for upgrading all cable and station wiring to standard or will
AZ DOC replace cable/wiring prior to install?
Allswer:
Where cable is identified as substandard available the Department fiber
cable should be used. If fiber cable. is notavai!able the Department will be
responsible for upgrading the cable/wiring prior to installation. Dwing the
site visits there were two (2) sites identified that had substandard cable,
ASPC.Tucson, Santa Rita Unit and .ASPC·Florence, Central Unit. The
Department isin the process of installing new fiber cable to the Yard Control ..
Offices at the Santa Rita Unit tosupport inmate phone system; The
Department is in the process of installing new fiber cable to each housing
.unita.t ASPC·Florence Central Unit.1hese efforts should be completed in a
few months. .
.
15
SOLICITATION AMENDMENT
ARIZONA
DEPARTlVlENTOF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRA,TION
PHOENIX, ARIZONA 85007-3002
(602) 542cll72 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 0600nDC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETU.RNED AS PART OF YOUR PROPOSAL.
Question 64. Page 57, Scope of Work 2.4.10.1.2.4. Our understanding is the State is
requiring the incoming Contractor provide cordless telephone service in the
Special Management Units. The language states the inmate must not have
access to the dial pad. We are not aware ofa cordless handset without a dial
pad, however is it the intent of the State that the handset dial padbedisabled
and all inmate calls using a cordless phone must first be dialed by DOC staff
from the base station?
. Answer:.
Section 2.4.10.1.2,4 will be modified to state that the inmate will have access
to the phone dial pad.
Question 65. . Page 57. Scope of Work 2.4.10.1.2.4. In DOC locations where an electrical
outlet is not available for tbe cordless .base station transformer will the State
provide that electrical outlet?
Answer:
. The Department will provide electrical outlets where required at all locations.
Question 66. Attachment #5, Current Inmate Capacity and Required Phone Type. There
seems to be several errors inthe amended document passed out in Pre Bid
Meeting. ASPC Douglas list 79 total phones, but 146 pedestal phones, 100
wallmountphones and 8 cordless phones. Additionally, the document shows
24 pedestal phones at Phoenix West. Our survey information indicates there
are 25 wall mounts. Please confirm.
Answer:
Question 67.
Answer:
Question 68,
The Department has revised Attachment #5 and included at the end of this.
Solicitation Amendment as Attachment #5A.
Attachment #5~ Current Inmate Capacity and Required Phone Type. Would
. . the new IPS provider be. able to reduce the number of pedestal phones at ASP ..
Globe to a number that is more in line. with the overall DOC inmate to phone
ratio (28:1)? '
.
. TheDepartment has no problem with reducing the phones at ASP·Globe to '
equal a maximum ratio of25 inmates per phone.
Page 53, Scope of Work 2.4;1 O. Would the State specify the length of armor
cord for the. handsets to be installed on the standard outside/inside fixed
location phones?
16
.sOLICITATION AMENDMENT
. ARIZONA
DEPARTMENT OF CORRECTIONS
., 1601W, JEFFERSON, M/C 55303 .
CONTRACTS ADM1NISTRATION
PHOENlX,ARIZONA 85007-3002
(602)542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31; 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED ASPARTOF YOUR PROPOSAl.
Answer:.
22 inches, unless the phone is for use with handicapped/wheelchair bound
inmates.
Question 69, Page 50, Scope of Work 2.4:8. Would the State specify how it will access
archived tape . recordings from the Dictaphone system, when it is replaced
.
with the new IPS system?
. Answer:
The contractor wi!] need to provide a Dictaphone unit at a centralized
location for a minimum period of 6 months for the Department investigator
, use,
Question 70. Attachment #8, Requested Changes to Existing Phone Set-Up at Department
Locations, Would the State allow the new IPS provider to exclude the
requestedwork from the 120 day cutover timeline and perform the required .
changes after all DOC sites have been cut over to the new system?
Answer:
Yes.
Question 71 , Attachment #8, Requested Changes to Existing Phone Set-Up at Department
Locations, ASPC Yuma has requested four additional phones for the
Cheyenne Unit, two pedestal phones in the North Yard and two pedestal
phones in the South Yard. Who is responsible for pouring the additional
concrete to expand the current "hardscape'; area for this expansion?
Answer:
Question 72,
.. Answer:
The Department is responsible for all non-phone modifications.
Site Survey, ASPC Phoenix. Would theStateDOC allow the IPS system to
reside iil the phone trailer where the administrative telecom switch is
located? 1fso, wouldtl1e DOC provide adedicated electrical circuit for said
,. system?
The Departmentwould prefer that theIPSsystematASPC·Phoenix resided . .
in the phone trailer, and will provide electrical circuits as needed.
Question7}, The resp'onse times' written in the RFPseem·tocontradict themselves. On
page 67, 2.4,18,1.4,1 it states if a routineserviceis required, Tech Support
has up to four hours to reSpond, but ifremoteq.ccess to the system can not be
17
'SOLICITATIQNAMENDMENT
ARIZONA.
DEPARTMENT OF CORRECTIONS
1601W.JEFFERSON, M/C55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE .
(602) 364-3790.FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July31, 2006
.
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
.
THISA.MENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
acomp I ished, then a qualified service technician has 12 hours to be at the site·
for repairs. On page 68, 2.4.18.1.4.2 it states that if remote access fail., then
a qualified service te(;hnician has 6.hours to be at the site for repairs. Which
is correct?
Answer:
Tech Support has 4 hours to respond via remote access, and 6 hours after the
initial response to have a technician on site if remote access cannot resolve
the problem. This section is being rewritten.
Question 74.
What is the DOC's requirement for on-line storage for call detail records and
recordings? .
Answer:
The Department requires that a minimum of sixty days worth of recordings
be on-line. Any archived recordings and records will have to be verified in
the Department's possession before taking that information off-line.
Question 75.·It is our understanding vendors can be on more than one bid in a sub
contractor role.and can bidonceon a prime bid. Will the DOC confirm these
options?
Answer:
Yes. Any vendor can subcontract with another vendor. This would not be
considered a mUltiple bid..
Question 76. . How much performance bond is needed? Is this amount a calculation based
on the requirement of 100% performance and 100% payment bond?
Answer:
Question 77.
Answer:
100% of value of the contract for the total term. The term identified for this
solicitation is 7 years.
Attachment 8, Requested Changes to Existing Phone See-Up at Department
. Locations. ASPC Eyman has requested eight adc!itional cordless phones for
SMU I,· Would the State DOC explain how SMU I is set up for phones
service now and how SMU I would like to configured based on the request·
to add phones?
SM,U I has 16 runs. Currently 2 nmshave no phones, 4 runs have I phone
and 10 nins have 2 phones. SMU I would like to have two phones per run.
18
'SOLICITATION AMENDMENT.
REQUEST FOR PROPOSAL NO.060072DC
ARlZONA
DEPARTMENT OF CORRECTIONS
1601W,JEFFERSON,M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
Pro osal Due Date: Jul 31,2006
Solicitation Contact Person: Kristine Yaw
PLEASENOTE: THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 78.
Attachment 8, Requested Changes to Existing Phone Set-Up at Department
Locations. ASPC Eyman has requested additional cordless phones for
RynningMaximum; Would the State DOC explain how Rynning Maximum
is. setup for phones service currently and how Rynning Maximum would like·
to be configured based on the request to add phones?
Answer:
Rynning Maximum is asking for four additional cordless phones, one for
each pod (two per control room). To clarify, all Rynning housing units would
be set up the same way, for a total of 16 cordless phones in this unit.
Question 79. Also, Rynning is an intake unit and the inmates do not have access to the
. outside inmate telephones. Can those phones be removed to accommodate
the additional cordless phonerequest?
Answer:
No,. the Rynning outside phones cannot be removed atthis time. Ifuse and
revenue is insufficient after the cordless phones are in place, then they can
be removed and used elsewhere
Question 80. Attachment #5, Current Inmate Capacity and Required Phone Type. ASPC
Tucson list one cordless inmate phone at SI. Mary's Hospital. How.is this
phone fed from the current ASPC Tucson inmate telephone system? Is this
remote medical site required to have a monitoring phone? What is the
address of this hospital?
Answer:
The inmate phone at SI. Mary's Hospital is fed via a leased Qwest line back
to the ASPC~ Tucson inmate telephone system. It is required to have a
monitoring phone. The address of SI. Mary's Hospital is 1601 West St
Mary's Rd, Tucson.
Question 81. . Will the State provide for use by the vendor state owned fiber strands at AZ
DOC facilities, where available; for the extension of the IPS inmate phone
stations? If so, will the vendor be able to use those strands for throughout the
length· of the contract?
.
Answer:
The pepartment will make available state owned fiber strands for the
extension of the IPS inmate phone stations and the vendor will be able to use
those strands throughout the length of the contract.
.
19
SOLICITATION AMENDMENT .
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX,ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUESTFOR.PROPOSALNO. 060072DC
. Proposal Due Date: July
PLEASE NOTE:
AMENDMENT NO. THREE
31, 2006
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 82.
Who is the Commissary provider? If the system is an in-house system, is the
same system in use at all facilities? .
Answer:
Keefe, PC Commissary Network LLC is the commissary provider at all bllt
Phoenix West and Florence West Private prisons. They provide an in-house
commissary.
Question·83.
Who is the Jail Management System provider? If the system is an in-house
system,is the same system in use at all facilities?
Answer:
The Department uses an in-house system referred to as the Arizona Inmate
Management System (AIMS), which is used by all facilities.
Question 84. How many computer workstations will require access to the Inmate Phone
System? . Where are they located? How many of these workstations do you
want the Inmate Phone System Contractor to provide?
Answer:
..
.
.
Location
.
.
Apprx#of
Workstatiorts
.
ASPC-Lewis·
40
4 Complex 1&1/36 COs
ASPC-Tucson
46
4 Complex Inv/42 COs
. 34
4 Complex Inv/30 COs
ASPC-Florertce
34
4 Complex Inv/30.COs
ASP-Picacho
8
2 Complex Inv/6 COs
,
ASPC-Eyman
..
Users
..
..
.
ASPC-Douglas
30
ASP-Papago
8
2 Complex Inv/6 COs
ASPC-Safford .
22
. 4 Complex Inv/18 COs
ASP-Ft Grant
8
2 Complex Inv/6 COs
40
4 Complex Inv/36 COs .
8
2 Complex Inv/6 COs
22 .
4 Complex Invll8 COs
.. ASPC-Phben.ix
ASP-Globe·
.
.
.ASPC-Winslow
. ..
..
.
20
...
4 Complex Inv/30 COs
SOLICITATION AMENDMENT'
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON,M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Pro 'osal Due Date: July 31,2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
8 .
ASP-Apache
40
ASPCPerryville
·4 Complex Inv/36 COs
'.
.
-
.
2 Complex Inv/6 COs
.
.
SACRC
8
2 Complex Inv/6 COs
ASPC-Yuma
22
4 Complex Inv/] 8 COs
Florence West
8
.
'.'
Marana
Phoenix West
,
.
Kingman
2 Complex Inv/6 COs
.
.
8
2 Complex Inv/6 COs
8
2 Complex Inv/6 COs
2 Complex Inv/6 COs
8
.
Central Office
Total
.
40
Various Phoenix
Locations
.'
450
.
The Department does not require computer workstations for Complex
Investigators or Correctional Officers, however, the contractor will be
required to provide their systems administrators with workstations. The
system should allow for the Department central point to control access to the
system.
Question 85. Attachment #3, titled "Management Criteria", describes a new program to
encourage and reward good. behavior. What is the timeframe for
implementation of this new phone management program? What does the
term "Close" mean,and how long will inmates stay in this category?
Answer:
. It is anticipated that the "Earned Incentive Criteria" will .be implemented
sometime in 2007. The term "Close" is a classification similar to the. old
ciassification of security level 4 on a scale of (1 thm 5).
Question 86.
"Scope of Work" sections 2.4.17.6 and 2.4.17.7 and 2.4.2 require the
Contractor to replace components regardless of cause, including inmate
. vandalism or riots. Will the State agree to notify the Contractor when such
acts occur and to cooperate in eliminating the problem?
Answer:
. Yes ..
21
'SOLICITATION AMENDMENT
ARIZONA
DEPARTJYfENT ·OFCORRECTIONS
.1601W. JEFFERSON,.M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Prpposal Due Date: July 31, 2006
PU:ASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 87. . "Scope of Work" 2.4.8.12 says "the Contractor must retain ownership of the
recording equipment". In some cases, there are financial advantages to
leasing equipment. Is it the intention of the State to prohibirthe Contractor
from leasing any equipment Or to ensure that the,Contractor does not transfer
control of the equipment to another for the duration of the contract?
. Answer:
It is not the intention ofthe State to prohibit the Contractor from leasing any
. equipment. However, it is our intent to ensure that the Contractor does not
transfer control ofthe equipment to another for the duration of the contract.
Question 88 , In "Scope of Work" 2.4.23.1. There appears to be some works missing from
this paragraph, Please clarify.
Answer:
2.4.23.1 should read as follows: The Contractor must describe, in its
response, the business continuity plans it has in place to minimize downtime,
.Question 89. Attachment #lreqtiires a signature, however paragraph number 1 is
confusing. It would seem the State wants to prevent its employees from
receiving compensation from contractors, but this is not clear from the
language. Please modify the language or explain what is meant by this
paragraph?
Answer:
Attachment #1 is being deleted from this RFP.
Question 90. "Scope of Work" 2.4.24.8 talks about adjusting commission if a successor
contractor is not able to phase-in service within 90 days. What is the State
looking for here?
""
An$wer:
Question 91,
"
. The Department is looking for an appropriate penalty that the contractor·
wouldofferifthe phase-in service is not completed within the agreed to 120
days. The 90 days stated in this question should be changed to 120 days.
Reference section 2.7.1 "Scope of Work".
.
"Special Terms and Conditions", paragraph 135.1, deals with the
Performance Bond and Insurance requirements following Contract award,
What is meant by the references to a "100% Statutory Payment Bond" and
a "1 OO%StatutoryPerfonnance Bond". Does this mean 100% pf the annual
22
'SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 F.AX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Pro osaJbue Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
... expected commission? What is the difference between the Payment Bond and
Perfonnance Bond or are these references to the same thing?
Answer:
100% of value of the contract for the total term. The term identified for this
solicitation is 7 years. A copy of the Payment and PerfOimance Bond forms
are being included with this Solicitation Amendment.
Question 92. We need to plan storage requirements for data and call recordings for each
site. Can you provide the number of calls and number of minutes for each
site? Are monthly figures available?
Answer:
The Department does not have this information.
Question 93.
Uniform Terms and Conditions paragraph2.9 on "Ownership ofIntellectual
Property" does not appear to apply to an Inmate Telephone Services
agreement. The doctrine of "work made for hire" usually applies to
employment relationships involving a single employer who hires an
employee Or independent contractor to perform services on an exclusive
basis. Inmate telephone service vendors usually serve numerous correctional
facilities, none of whom would assert a priority or claim to the exclusion of
the others. Since this section does notapply to the nature of the relationship
contemplated, will the State remove this section from the RFP?
Answer:
This paragraph will remain as written in the. RFP. This is a standard clause
in the Uniform Terms and Conditions approved by the Arizona Department
of Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
Question 94 .. The "Uniform Terms and Conditions" paragraph 3.7 titled "Property of the
State" appears intended to protect the State's property rights with respect to
its own data. However,the language used could restrict the vendor's right to
obtain patents and copyrights on its own intellectual property. Will the State
revise the language to remove all references to computer programs, patents
and copyrights?
Answer:.
Thisparagraph will remain as written in the RFP. This is a standard clause
in theUniform Terms and Conditions approved by the Arizona Department
23 ..
'.,
,
..
"
'SOLICITATION AMENDMENT
.
,
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542·1172 PHONE
(602) 364·3790 FAX
'
, AMENDMENT NO. THREE
, REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31,2006
PL.EASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
, of Administration. Any exception to these clauses must be submitted by the
, Offetors with their proposal.
Question 95.
"UniformTerms and Conditions" paragraph 5.3 titled "Assignment and
Delegation" uses language that is very broad. The "assignment of certain,
rights" and the "delegation of duties" are reasonable and necessary actions
in the normal course of business. Would the State be willing to revise the
wording of this section to make its intent more clear with respect to the
, current RFP?
Answer:
This paragraph will remain as written in the RFP. This is a standard clause
in the Uniform Terins and Conditions approved by the Arizona Department
of Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
Question 96.
In"Uniform Terms and Conditions" paragraph 7.1 there is a paragraph on
','Liens" . Many companies lease equipment because there are certain financial
advantages that can translate into lower rates and higher commission. In
order to obtain such a ,lease, it is usually necessary to grant a lien to a
financial institution. This is a common business practice that should not pose
any risk or concern for the State. Does the State intend this section to be
construed in such a manner that it would prohibit the vendor from engaging
in any sort oflien even when it is a voluntary and mutually beneficial
business practice? Is the State trying to prohibit only certain types ofliens
that might be adverse to its interests?
Answer:
This paragraph will remain as written in the RFP. This is a standard clause
in the Uniform Terms and Conditions approved by the Arizona Department
of Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
. Question 97. '. In"Special Terms and Conditions" paragraph 1.13 titled "Multiple Awards~' ,
, it says the State may award contracts to multiple vendors. Since vendor
pricing is generally based upon winning the entire contract, would vendors
, be perinitted to reasonably adjust their terms in the event that multiple
contracts are awarded?
,24
,
J 'SOLICITATIONAMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON,M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007·3002
. (602) 542·1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO, THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: Jul 31,2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE $IGNED AND RETURNED AS PARTOF YOUR PROPOSAL.
.. An.swer:
The Department's intent is to award a single Contract as stated in Special
Terms and Conditions, Paragraph 1.14 Award.
Question 98.
In the Indemnification Clause". of paragraph 1.24.1 of ".Special Terms and
Conditions"., would the State be willing to add the words ".Covered by this
indemnity". to immediately follow the words ".except for Claims arising".?
Answer:
This is standard clause and will remain as written in the RFP. Any exception
to these clauses must be submitted by the Offerors with their proposal.
. Question 99.
Pl\:ase verify the following CompIexeslUnits has inmates, but no phones to make
calIs:
a.
. b. .
c.
Answer:
Phoenix - Reception and Q-Ward .
Eyman - Rynning Unit.
Douglas - Cochise Detention.
ASPC-Phoenix Reception and Q-Ward do not have any inmate phones.
A.sPC-Eyman Rynning unit has 33 phones. ASPC-Douglas Cochise has 3
phones. The Department has revised Attachment #5 and included at the end
of this Solicitation Amendment as Attachment #5A.
Question 100. Please provide estimated inmate popUlation by custody level for the
following Complexes/Units where custody level is shown as mixed inRFP
Attachment #5:
a.
Perryville - Santa Cmz Unit, Lumley Unit and Santa Maria Unit.
b.Douglas - Eggars Unit
c.
Tucson -CimarronUnit, Minors Unit, Santa Rita Unit and SMH
Answer: .
.
Cqmplex/Unit
.. .
lizlIlate
Capacity .
Custody
Level
Explanation
I
.
ASPC-Perryville
.
.
..
Santa CrllZ Unit
770
.. Lumley Ultit
Medium
lvIaximllm . . Not Mix.ed
746
:
.....
2S
Not Mixed
.
..
.
"SOLICITATION AMENDMENT
I
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, Mle 55303
CONTRACTS ADMlNISTRATION
. PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
..
.
.'
-,-
..
..
.AMENDMENT NO. THREE
'
'
Proposal Due Date: July 31,2006
PLI;:ASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
586
Santa Maria Unit
Minimum
Not Mix:ed
Minimum
Not Mi.:"Ced
.
c
ASPC-Dou!!las
.
..
E.f!.f!ars Unit
200
ASPC-Tucsolt
.
.
.
'Cimarron Ullit .
768
Mixed 314
256=L3 & 512=L4
198
Mixed 4/5
132=L4 & 66=L5
770
Mixed 2/3
257=L2 & 513=L3
29
Mixed 1-5
.
'.
Minors Unit
..'
.
Santa Rita Unit
.
SMH (St Mary's
HosDital
.
2=L1, 4=L2,8=L3,
12=L43=L5
Question 101: Please provide inmate calling statistics (calls and minutes) by complex/unit
.
and for complexes/units having multiple custody levels include by inmate
custody level. Request the information for a period of no less than 6 months
. calling.
Answer:
The Department does not have the calling statistics (call and minutes) by
complex/unit, or for complexes/units having multiple custody levels by
inmate custody level.
Que~tionl02.Pleaseprovide phone availability information (i.e. times phones are
available
for placing calls) by complex/unit; and for complexes/units having multiple
custody levels include by inmate custody level.
Answer:
..
;.;-
.
.
Comolex/Unit
I. . .
.
. ASPC-PhoeJlix
.
.'
.
Custodv Level
Times Available
.
..
.
.
. Receotion
Max;imum·
(No Calls !ii2AIIV Time)
Miltimiun
(7:00AM -8:00PM)
Maximum
(24 hour)
.
IJimate Worker
.
B-Ward'
I
.'
.
.'
.
O-Ward
.' .
Flaminco~M
(I, G. J) ....
Close
Flamenco·F (K)
.
,-
Close
Close'
,
26
.'
(No Calls!ii2 Any Time)
(7:00AM -1 0:00PM)
(7:00AM -10:00PM)
.
.'
.'
.
•
'" SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
'.
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
.
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
.
.
AsoenlSPU
.
ASP-Globe
Mediullt
(7:00AM - 8:00PM)
}JIlinimum
0:00AM - 8:00PM)
ASPC-Florence
-
. Central Unit
(24 hOllr)
Maximli11l
East Unit
(7:00AM - 8:00PM)
Nlediullt
North Unit
(7:00AM - 8:00PM)
Miltimlllll
· SOllth Unit
(7:00AM - 8:00PM) .
Medium
(24 hour)
Maxbnum
CB6
.'. ASP-Picacho
(7:00AM - 8:00PM)
Miltimum
.
ASPC-Eymall
Medium
(7:00AM - 8:00PM)
Meadows Ullit
Medium
(7:00AM - 8:00PM)
RvnninK Unit
Close
RVllninK Ullit
Ma.x:intllm
SMUI
Ma.ximullt
SMUll
MfL"'(imum
· Cook Ullit
.
(7:00AM -lO:OOPM)
(24 hour)
(24 hOllr)
.
.
(24 hOllr)
ASPC~Perryville
Ma..y.imum
Colltplex Isolation
.
Co;nplexDetentioll
:
Mediullt
Comple.x; BldK 45
Miltitnum
Santa Cruz Ullit
.Mediullt
. Mdxilltum
. . Lllutlev CfI.it
M"lIlllllUm .
Minors Vllit
· Sail Pedro Unit
. Mill/mum
(No Calls (iiJ AllY Time)
(7:00AM - 8:00PM)
(7:00AM -8:00PM)
(7:00AM - 8:00PM)
. (24 hOllr)
(No Calli ({iJ AllY Time)
(7:00AM- 8:00PM)
Santa Maria Unit
Nfillimllm
(7:00AM - 8:00PM)
Plestewa Unit
NfinimiUlI
(7:00AM - 8:00PM)
· Santa Rosa Ullit
MinimllJ1i
ASPC-Winslow
...
27
'
.
(7:00AM -8:00PM)
.
..
-SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
•....
. REQUEST FOR PROPOSAL NO. 060072DC
.
..
.
~mNDMENTNO.
..
THREE
...
.
Proposal Due Date: July 31, 2006
Solicitation Contact Person: Kristine Yaw
.
PLEASE NOTE: THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
..
.
Coronado Unil .
Minimilm
••
Kaibab Unit
·
Close
..
ASP-Aoache
Minimum
-
CDU
Maxil1tllllt
ADU
Maximum
·
(7:00AM - 8:00PM)
(7:00AM-I 0:00PM) ..
(7:00AM - 8:00PM)
(24 hour)
.. (24 hOllr)
ASPC-Yuma
Cheyenne Ullit
Medium
CocQlJah Unit
il'Iinimllm
Dakota Unit
Close
ASPC-Lewis
(7:00AM - 8:00PM)
(7:00AM -IO:OOPM)
.
Bachman Ullit
Bachmall Detelltioll
Ullit
·
(7:00AM - 8:00PM)
Minimum
(7:00AM - 8:00PM)
Ma..-y;imullZ
(24 hOllr)
Medium
(7:00AM -8:00PM)
Close
(7:00AM -IO:OOPM)
Max:imllm
(241z0ur)
Stiner Red Unit
Medilun
(7:00AM - 8:00PM)
Stiller BIlle Unit
Medium
(7:00AM - 8:00PM)
(24 hour)
Barchev Ullit
Morev.Ullit
Morev Detention Unit
Stiner Detention Unit
M(ccim-uIn
····Bllcklev Unit
Close
R
UIttt
'
ast
Maximum
. (7:00AM -IO:OOPM)
(24 hour)
-:-
ASPC"Sajjord
.
Graham Ullit
Miniinunt
Tonto. Unit
ASP~Ft
Medium
.
Grant
MinImum
. (7:00AM - 8:00PM)
(7:00AM -8:00PM)
(7:00AM ;"8:00PM)
...
ASPC-Doug/as
.....
Mznimum
·(7:00AM -8:00PM)
. MaricolJa Unit
Minimum
(7:00AM -8:00PM)
MQhave Ullit
Medilun
. Gila. Unit
..
.
•
28
... (7:00AM - 8:00PM)
I
I.
. .. ' '
'..
.
..
SOLICITATION'AMENDMENT
,
"."
.
-
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMlNlSTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
".
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal DueDate: July 31; 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
.
Eeears Ultit
I·
Minimum
.
ASP·PafJaao
(7:00AM -8:00PM) .
Minimum
I.·· Cochise Detelttioll
Ultit·
-
(7:00AM - 8:00PM)
Maximum
(24 hour)
MLyed 314
(7:00AM -lO:OOPM)
.ft!lillimum
(7:00AM -8:00PM)
ASPC-Tllcson
Cimarron Ultit·
.
Echo Ullit
Mattzaltlta Unit
(7:00AM '- 8:00PM)
fr[edillm
Rincolt Ultit
Close
(7:00AM -lO:OOPM)
Miltors Unit
Mixed 415
(24 hOllr) .
Santa Rita Unit
Mixed 213
(7:00AM -8:00PM)
Wilt chester Unit
Medium
(7:00AM -8:00PM)
.
Catalilta Unit
--c-
I·
SACRC
'~SMH
·
Minimum
CDU
.
'.
(7:00AM -8:00PM)
Medium
(7:00AM -8:00PM)
MLyed (J-5J
(24 hour)
Minimum'
(7:00AM -8:00PM)
·
Privatized prisolts
.
Minimum
(7:00AM - 8:00PM)
Miltimum'
(7:00AM - 8:00PM)
Phoeltix West
Millimum
(7:00AM -8:00PM)
Kiltem'alt
Minimum
(7:00AM -8:00PM)
'.
.'
FloreltceWest
.
·
Marana
•
c·
Note: 'These are gelleralusage times, iltmates can request a pholle call privilege
Illlde/special coltditiolts at other times.
Question 1.03. A Certifif;ate of Insurance is included in the RFP (page 86) and is included
in the Checklistofitems that must be included in the Proposal (page 87 ofthe
RFP), However, "Special Terms and Conditions"section 1.35.1 states that
the fully executed Certificate ofInsurance must be submitted within ten days
of written notice of intent to award the Contract. Does the State intend that
the fully executed Certificate ofInsurance be included in the Proposal, or that
29
.'
.
'
.
j'SOLICITATIONAlVIENDMENT
.
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
'.
.
. AMENDMENT NO_ THREE
REQUEST FOR PROPOSAL NO_ 060072DC
Proposal Due Date: July 31, 2006
.
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
.
'
THIS AMENOMENT MUST BE SIGNEDANO RETURNEO AS PART OF YOUR PROPOSAL.
the bl<ink Certificate be returned with the Proposal and the fully executed
Certificate be submitted upon intent to award?
Answer:
A fully executed Certificate ofInsurance must be submitted upon the notice
of intent to award.
Question 104. "Scope of Work" section 2.4.3.9 says, "The Contractor must propose an IPS
that allows for all inmate telephones to be in use simultaneously." Could the
State please clarify what this means? By "in use", does the State mean all
inmate phones would actually be on a call at the same time? Most
correctional facilities never encounter that level of demand. To provide the
system capacity for this without the corresponding usage to justify it would
be expensive and would restrict the Contractor's ability to offer higher
commission, lower rates, and other valuable services to the State.
Alternatively, by "in use" does the State mean that all inmate telephones
could be operational and available to make calls at the same time?
Answer:
In this section, the Department intended the term "in use" to mean that all
inmate telephones could be operational and available to make calls at the
same time
.Question 105. Some of the current inmate telephones are mounted on pedestals, and some
ofthe current inmate telephones have enclosurestoreduce background noise.
Do the existing pedestals and enclosures belong to the State or do they
belong to the current inmate telephone service providers?
Answer:
The existing pedestals and enclosures belong to the 2urrent inmate telephone
service provider.
Question 106. Attachment #3 titled "Management Criteria" describes telephone privileges
for inmates by "phases"and security levels. We understand that this plan has
already taken effect and the procedures and phone privileges described
therein are currently in force. Would the State please indicate how many
inmates are in each phase of each security level?
.
Answer:
The new Management Criteria is not currently being used. It is anticipated
that ,the "Earned Incentive Criteria" will be implemented sometime in
Calendar Year 2007 after the contract has been awarded. The current
30
.
i'SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
..
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO .. THREE
.
. . Proposal Due Date: July 31, 2006 .
.
Solicitation Contact Person: Kristine Yaw
PLEASE NOTE: THIS AMENDMENT MUST BE· SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
classification with security levels 1 thru 5, .. will be used until the new·
Management Criteria is implemented. Current Inmate Phone management
criteria is found in Attachment this document.
Question 107. In· Attachment #3 (page 96), Phase HI of Minimum security specifies
"Unlimited Calls per week". Please clarify. Does .this mean unlimited
duration andlor an unlimited number of calls?
Answer:
The teml "Unlimited Calls per week" means unlimited number of 15 minutes
calls and restricted by the inmate's respective ten (l0) authorized phone
number call list.
Question 108. Page 36,1.35.1. Would the State accept a certified check or letter of credit
in lieu of the performance and payment bonds?
Answer:
The Department will accept a certified check or cashier check made out to
the Arizona Department of Corrections .
. Question 109. Page 36, 1.35.1. For the performance and payment bonds, the 100% is a
percentage of what? For example, 100% of one year of commissions?
Answer:
100% of value of the contract for the total term. The term identified for this
solicitation is 7 years.
Question 110. Will the State consider multiple bids? In other words, is it possible to submit
a proposal as the "Prime"op one bid and bea "sub-contractor" to another
. vendor on their proposal?
... Answer:
Yes .. Any vendor can submit a proposal as the prime and be a subcontractor
with another vendor.. This would not be considered a multiple bid .
. Question I!!. ,Page 18
9.4
Termination for Convenience. The State reserves the right to
terminate the Contract, in whole or in part at any time, when in the
best interests of the State without penalty or recourse. Upon receipt
. of the written notice, the Contractor shall stop all work, as directed
in the notice, notify all subcontractors ofthe effective date of the
temlination and minimize all further costs to the State. In the event
31
'SOLICITATION AMENDMENT
. REQUEST FORPROPOSALNO.060072DC
ARlZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARlZONA85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
Proposal Due Date:Jul 31,2006
.
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
.
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
of termination under this paragraph, all documents, data and reports
prepared by the Contractor under the Contract shall become the
property of and be delivered to the State upon demand. The
Contractor shall. be entitled to receive just and equitable
compensation for work in progress, work completed and materials .
accepted before the effective date of the termination. The cost
principles and procedures provided in A.A.C. R2-7-70 1 shall apply
Will state consider eliminating this condition? It is anticipated that there
will be substantial costs to provision the system and those costs may not be
fully amortized until the final contact year. Termination for Cause is
certainly appropriate and there are no objections to this clause.
Answer:
This paragraph will remain as written in the RFP. This is a standard clause
in the Uniform Terms and Conditions approved by the Arizona Department
of Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
Question112. Page 23, 1.13 and Page 37, 2.1
Please review the following RFP items;
. 1.13 ,Multiple Awards
. 1.13.1 In. order to assure that any ensuing Contracts will allow the
Department to fulfill current and future requirements, the
Department reserves the right to award Contracts to multiple
companies. The actual utilization of any Contract will be at
the sole discretion of the Department. The fact that the
Department may make multiple awards should be taken into
consideration by each Offeror.
2.1
OVERVIEW
. 2,).1 . The Arizona Department of Corrections (Department) is
soliciting.;a qualified Contractor to provide'
. telecommunication services and equipment, to ensure that
inmates in prison, pre-release and work release facilities are
.. provided access to public telephones subject to limitations
andrestriction~ necessary to safeguard the security and order
.
.
'
.
'. SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364'3790 FAX
• REQUEST FOR PROPOSAL NO.060072DC .
.
Proposal Due Date: July 31, 2006
.
AMENDMENT NO. THREE
.
Solicitation Contact Person: Kristine Yaw'
.
.
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
ofthefaciIity, and to protect the public from unwanted inmate
calls. This RFP will establish a single contract for the
implementation and operation of a turnkey inmate telephone
system with integrated recording and monitoring capabilities
to meet current and future legislative requirements.
2.1.2
The Department intends to enter into a contract with a single
Contractor who will provide complete logistical support,
. ongoing operation, and maintenance of the inmate
telecommunications system/services for 20 correctional
facilities.
2.1.3
This RFP is expected to result in the award of a single
contract with the Contractor who best meets the stated
requirements and provides competitive prices for inmates,
inmate families and friends. The proposed solution is for a
turnkey system to include, among other things, installation,
. maintenance, telephones, communications, enclosures, panel
and such other equipment or materials necessary to replace
the current inmate telephone system/services.
There is an apparent conflict between these sections pertaining to the award
of contracUo a single contractor or to multiple contractors. Please clarify the
intent of the State.
Answer:
The Department's intent islo award a single Contract as stated in Special
Terms and Conditions, Paragraph 1.14 Award.
Question ID.Page 36
1.35 . Payment Performance Bond and Insurance
1.35.1 Successful vendorwiUbe required to submit a fully execute(i.
·100% Statutory Payment Bond. 100% Statutory Performance
Bond and Certificate of Insurance within ten (10) days
written notice of intent to award this Contract.
Please clarify if the State requires a 100% Statutory Payment Bond and a
100% Statutory Perfonnance Bond. Or, are these intended to be one in the .
33
I
:SOLICITATION AMENDMENT·.
AMENDMENT NO. TIlREE
REQUEST FOR PROPOSALNO.060072DC
Solicitation Contact Person: Kristine Yaw
Pro osal Due Date: July 31,2006
PLEASE NOTE:
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
same? Also, what does the State expect the Bond amolint to be predicated
on (e.g. anticipated first year's commission estimate)? Due to the anticipated
amount, will the State consider extending the timeframe to 20 days after
award?
Answer:
100% of value of the contract for the totaltenn. The tenn identified for this
solicitation is 7 years. Payment, Perfonnance Bond and Insurance must be
submitted upon the notice of intent to award.
Question 114. Page47, 2.4.5. L Page 61, 2.4.12.4: Page 71, 2.4.25.1
2.4.5.1· The Contractor must propose an IPS that can be administered by
a .Contractor's Centralized Administrator or the Department
. personnel.
2.4.12.4
The Contractor must describe, in its response, what system
administration functions are available withthe proposed IPS(i.e.,
new account entry, account/record modification, account
deletion, etc.).
2.4.25.1
The Contractor is required to provide full time (40 hours per
week minimum) System Administrators dedicated to the
. Department for the tenn of this contract. The number, location,
and method of operation must be described by the Contractor.
. Does the State expect an on-site administrator or can administrative functions
prOVided by the vendor be managed remotely? Does the State expect a
certain number of System Administrators?
Answer:
This. has been dealt with in question set 2, number 17. DOC does not require
a specific number ofAdministrators. The offerors proposal should include in
their recommendation how many administrators are required to support their
solution.
The answer to this question depends on the proposed solution; the intent of
theRFP is to transfer data between computer systems in order to minimize
.the need for System Administrators working at the Prisons.
34
Jr==========
. ====. =========================,j
SOLICITATIONAMENDMENT.
ARIZONA
DEPARTMENT OF CORRECTIONS
160nV. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX,ARIZONA· 85007-3002
(602) 542-1172PHONE
(602) 364-3790 FAX
I
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July31,)006
..
..
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
. Question 115. Page43 Item 2.4.3.37, 2.4.3.38, and 2.4.3.39
These sections on page 43 are all concerned with the provision of UPS
equipment. Sustaining all of the IPS features and functions (including
recording) fora minimum of one hour would require a UPS of considerable
size al1d expense. In general terms, a UPS is intended to supply power to·the
systemfor a short time;
.
I. Until commercial power is re-established
·2. Until back"up generator power is established ..
3. Or,barring the establishment of commercial or generator power, the UPS
is designed to supply battery power long enough to allow the system to
facilitate a managed shut down of calIs in progress and save all data on
the system before powering down pending the re-establishment of
commercial or generator power.
Does the State intend to supply back-up (generator) power to the IPS? Is the
State aware ofthe physical size ofa UPS capable of sustaining the complete
IPS for one hour? Is the State prepared to provide the physical space at alI
facilities that such UPS would require?
Answer:
The Department will change the requirement to 15 minutes.
Question 116. Page 63 and 64 Item 2.4.16 Training
Following initial installation and training oncsite, will the State accept
additional training via web"basedvideo conferencingto allow multiple sites
and employees to be trained at one time? Doing so would save DOC
employee . time and expense and allow training· to be updated more
frequently.
Answer:
TheDepartment will accept web-based videoconferencing training where the
sites have the equipment to do so, with the proviso that if the training. is
insufficient from the Department's viewpoint, that on-site training would
then be available.
. .
35
.....
. . 'SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542--117;2 PHONE
(602) 364·3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
.
.
..
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006 .
.
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 117. Page 49
2.4.7 General Operational Requirements
2.4.7,1
The Contractor must describe, in its response, the network
of services required to support the proposed IPS, (i.e.,
ISDN, 56Kbps Circuit, Tl, etc.).
2.4.7.2
The Contractor must describe, in its response, how it will
address instances of inadequate outside network plant
facilities at the Department facility. to ensure that the
proposed IPS is implemented according to the installation
schedule agreed to by the Department.
Please explain your reference on page 49 to "inadequate outside network
plant facilities at the Departmentfacility". Is this the cabling provided by the
LEG or owned by the State?
What infrastructure work will the State· do to enable the successful
implementation of a new system? Who is the State contact for Information
Technology (IT) and Infrastructure? May we speak to these people? This
would greatly assist in correctly assessing the true cost to provision the IPS.
Is it possible to obtain the State's budgeted long range plan, specifically to
identify any expansions or new construction that may be contemplated over
the contract term?
. Due . to the age and condition of the facilities, and their location, it is
anticipated that there may be insufficientoutside plant facilities at some sites
to support the bandwidth requirements needed to provide the centralized
system the State is looking fOLIf there are facilities that cannot be
cOIlllected to the centralized system as a result of this bandwidth problem, is
.. the State willing to work with the successful vendor to design an alternative
solution?
Answer:
Thisis the cabling provided by the LEe.
Where cable is identified as sub standard available the Department fiber
cable should be used. If fiber cable is not available the Department will be
r~sponsible for upgrading the cabJe/wiring prior to installation. During the
36
SOLICITATION AMENDMENT
ARlZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARlZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO.060072DC .
AMENDMENT NO. THREE
Pro osal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
site visits there were two (2) sites identified that had sub standard cable,
ASPC-Tucson, Santa Rita Unit and ASPC-Florence, Central Unit. The
Department is in the process of installing new fiber cable to the Yard Control
Offices at the Santa Rita Unit to support inmate phone system. The
Department is in the process of installing new fiber cable to each housing .
unit at ASPC-Florence Central Unit. These efforts should be completed in a
few months.
State contact for Information Technology (IT) and Infrastructure will not be
available for discussion until after the contract is awarded.
There are no budgeted long range plans to expand current facilities or for
new construction.
Yes, after the contract is awarded. The Offeror's solution must identifY the
required bandwidth and assumptions made regarding bandwidth, in their
respective proposal.
Question 118. Page 50
2.4.8.5 The call recording system proposed by the Contractor must be
capable of storing a minimum of five current years of inmate call
recordings.
Due to the anticipated storage ofthis amount of call recordings will the State
accept alternative methods of storage/retrieval, as long as the solution meets
otexceeds the 5 year requirement?
Answer:
Five (5) years of content must be available in an indexed format and made
. availabletoDOC without charge. The recordings could be archived on a CD
or DVDas long as they are indexed to allow for quick retrieval.
. Question 119. Page54·
2.4.10.1.1.4
The Contractor is responsible forreimbursing the Department
for any "construCtion" costs incurred to· facilitate the
. installation of the inmate telephones.
Please define "construction." costs. For instance, if the facility wants to add
phones to a specific area but said area does not allow for the installation due
37
.
.
. So.LICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINlSTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FA-X
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
. PLEASE NOTE:
. Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OFYOUR·PROPOSAL.
. towall condition or lack of foundation, who is responsible for the costs to
build out the wall or put in a foundation? Typically those costs are assumed
by the customer. Once the location is made suitable for installation your
vendor would compJete the wiring and install the Set.
Answer:
The Department will ass)Jme the work and costs associated with yard
construction, such as foundations, concrete and waIls.
Question 120. page 54
2.4.10.1.1.2 ofthe RFP states that "All Inmate Telephone Equipment must
be of new manufacture".
Ifthe existing equipment including enclosures, sets, pedestals, cut-off keys,
and.Melco monitoring equipmentare in good.condition can they be reused
or sold in place to the selected IPS provider?
Answer:
The proposal must be based on replacing alI equipment with new
manufactured telephone items and/or eq)Jipment. Once that proposal has
been identified the Offeror may identify those specific items and/or
equipment that they determine to be in good working condition, and the cost
differential associated with each specific item and/or piece ofeq)Jipment, if
used in the stead of, new manufactured items and/or equipment. It mustbe
shown how this differential would affect commissions, cost of phone calIs,
and the benefit to administrative and manageability ofthe system. The intent
is to use the cost of new manufactured items and/or equipment as a baseline,
and then compare the inclusion of used items and/or equipment with the
baseline and identify the benefit ofused items and/or equipment.
Question 121. Page 58 .
2.4.10.1.4.4 of the RFP states: "The Contractor must provide adequate
TDD/TTY or suitable devices to each of the Departments facility".
How many TDD/TTY devices does the DOC consider "adequate" ateach
facility?
Answer:
The Department is requiring 2TTY/TDD devices per Complex,and 1 per
Remote Unit. Privatized are considered a Remote Unit, so there would belD .
COl11plexesand 1oRemote Unlt,for a total of30 TTY/TDD devices required.
38
.
.I
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
~~~~~~~~~~~~~========~~~~~~~~~~====~I
Proposal Due Date: July31, 2006
Solicitation Contact Person: Kristine Yaw
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 122. Page 77
2.7.1 One Contractor will be selected to enter into a written contract as a
result of thisRFP with the selected Contractor to begin providing
services no later than 120 days after execution of a written contract.
The proposal must include an implementation plan describing the
tasks and activities to be completed and their timeframesl milestones
prior to the start of services. The implementation plan is to detail
how the Contractor would satisfy the RFP's requirements regarding
the installation, operation and maintenance of an inmate phone
system with monitoring and recording capabilities, such that eaqh
issue addressed would be complete and detailed enough to assure the
Department of the Contractor's understanding and capability to
perform the cited requirements, and to substantiate that the IPS will
. be fully operational within the timeframe stated after execution ofthe
written contract.
It is anticipated that the complete installation will exceed 120 days. This is
due to the scope, location, and networking limitations in addition to
anticipated infrastructure upgrade requirements. Invariably issues become
uncovered when working directly with the facilities that are unknown today
and were not uncovered during the site visits. Will the State accept a plan
that is longer than 120 days if said plan includes the level of detail noted
above?
Answer:
The proposal must provide a detailed implementation plan that does not
exceed 120 days and. offer an appropriate penalty if the plan is not met.
. Where unanticipated issues are identified, they will be dealt with at the time
of discovery andarbitrated at that time. Once the 120 day implementation
plan baseline .has been identified the Offeror may identify a longer
implementation plan that specifies a specific timeframe and the cost
differential associated with the longer timeframe. They mustalso specify an .
approprlate penalty if the longer plan is not met. The intent.is to ensure that
the implementationofthe new inmate telephone system is accomplished as
quickly as possible and does not go on indefinitely.
39
.
I
SOLICITATION AMENDMENT
. ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
. Proposal Due Date: July 31,2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED .AND RETURNED AS PART OF YOUR PROPOSAL.
Question 123. Page 78. 2.7.3.1 and Page 79. 2.7.3.9
2.7.3.1 The Department is presently utilizing an IPS provided by Globe
Tel*Link Corporation (GTL).
It is therefore of the utmost
importance that the Contractor address the issue oftransition from the
existing system t6 the new IPS at all Department locations. The
Department realizes that some" down time" will occur during this
transition but the Contractor must propose an implementation plan
that reduces this "down time" and allows for a smooth progression to
the new system. The amount of estimated down time must be state.
2.7.3.9 The Contractor must transfer the current IPS database information
including inmate profiles (PINs) and call records to the new system.
The Contractor must state, in its response, how this will be
accomplished and what is required of the Department to facilitate this
transfer of information.
Implementation planning for everyone, with the exception of the incumbent,
will be highly dependent upon the incumbent's ability to meet certain
timeframes. In other words, our plan can include what we would consider to
be reasonable transition but the incumbent may be unable (not to be
construed as unwilling) to meet the dates. What is the State's position?
The transferring of current database infornlation, specifically call records,
betwee.n disparate sy$tems may be impractical, perhaps even impossible.
Typically a vendor can export certain information, such as PINS, attorney
numbers, current blocked number tables, etc. What is not generally done is
he full transfer of profiles or call records. For the State's purposes, please
define the level of detail or provide an example of an inmate profile and call
reoord (redacted, if necessary) it expects to be transferred.
Answer:
The Offeror must consider the potential of the incumbent not being capable
of meeting certain timeframes in their respective proposal. Once the contract.
has been awarded the Department would expect the suocessfuloontractor to
negotiate with the incumbent, if that is necessary, to remove equipment, sell,
or lease, in place equipment, until it can be removed. If the incumbent does
not have the ability to meet certain timeframes, then the Department will
consider the equipment abandoned and will remove the equipment to meet
40
I
·
I
SOLICITATION AMENDMENT
..
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
.
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31,.2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
the timeframe required. The equipment will then be disposed of by the
Department.
The Department would expect that the Offeror would identify in their
respective proposal the information they deem crucial to the management of .
their solution and the data that would need to be transferred from the old
system.
Question 124. Page 83
3.2.1 The successful Contractor will demonstrate in their proposal their
method to maximize the commission to the Department at the same
time minimizing costs to inmates and families. As a guideline, the
Department currently receives a commission of approximately $4
million dollars annually, base on a commission rate of 52% of the
Gross Revenue generated. from the existing contract.
The
approximate current phone rates to inmates and families shown in
Attachment #6, Current Call Rates.
Please provide a detailed breakdown of the prior 12 months or complete 2005
report ofthe.gross revenue, by call and payment type (e.g. collect, prepaid,
debit, local, international, etc) by facility. Is the State receiving 52%
commission on all revenue Local, IntraLATA, InterLATAJIntrastate,
Interstate, and International calls?
Answer:
The Department does not have a detailed breakdown of the prior 12 months
or a complete 2005 report ofthe gross revenue, by call and payment type by
facility.
Yes, the Department believes that the State is receiving 52% commission on
all revenue Local, IntraLATA, InterLATAJIntrastate, Interstate, and
International calls.
Question 125. The following questions are associated with the recently completed site
visits:
Each control room with the exception of the new Kingman facility has
manual "cut-off' switches to turn off phones within view of the officers.
Will comp\lter controlled cut-offbe acceptable for this purpose, or will these
41
.
..
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
.
AMENDMENT NO. THREE
.
Solicitation Contact Person: Kristine Yaw
Proposal DueDate: July 31,2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
manual cut-off switches remain a requirement? If manual cut-off switches
remain a requirement, will the State or the current vendor be installing
infrastructure (conduit, wiring) at the Kingman facility for the installation of
manual cut-off keys?
Answer:
Computer controlled cut-off switches would be acceptable.
Question 126. Monitoring capabilities are currently required at each control room where
inmate telephones can be observed by correctional officers. The current
equipment utilized to perform this function is obsolete and not replaceable.
This monitoring could be performed utilizing State provided computers
(sufficientlY equipped and connected to the internet). Is the State willing to
. explore this option and provide the computers to allow for it?
Answer:
The Department is willing to explore this option.
Question 127. Define "telephone cabling" as to what type, pair count and gauge. Is the
Contractor required to provide this cabling and wiring fromIDF to station at
all current and future inmate telephone locations?
.
Answer:
Cabling is owned by the Department and will be taken care of by the
Department.
Question 128. Will the Fiber to the control room at Tucson (Wilmont Santa Rita Unit) be
available for the inmate telephones before platform replacement?
Answer:
Yes.
Question 129. What is your standardized handset cord length? If this length is different by
facility please provide those specific lengths requested by facility.
Answer:
The standardized handset cord length is 22", unless the telephone is a .
handicapped station.
Question 130. During the site visits, on site DOC contacts requested telephone sets that did
not match the RFP requirements, i.e., speaker phones, 2500 sets, trimline
sets, and cordless phones. Will vendors be required to provide sets not
outlined in the RFP?
42
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADlYllNISTRATION
PHOENIX, ARIZOl'/A 85007·3002
(602) 542·1172 PHONE
(602) 364,3790 FAX
.
AMENDMENT NO. THREE
. REQUEST FOR PROPOSAL NO. 060072DC
.
.
.
Proposal Due Date: July 31, 2006
PLEASE NOTE:
.
. Solicitation Contact Person: Kristine Yaw
..
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
No.
Question 131. Florence Central unit stated they wanted additional jacks on floors where
there is currently no wiring. The RFP does not include this request. Will the
DOC have this wiring in place prior to the installation of the new system?
Answer:
Yes.
Question 132. Can phones that are experiencing minimal or no usage be moved to other
locations or removed completely if the vendor can show verifiable data that
the phone(s) are not being used?
Answer:
Yes, only after the contract has been awarded and the Department agrees
with .the recommendation. The Offeror's proposal must be based on the
current placement of phone specified in the RFP, with the exception of ASPGlobe. The Department has no problem with reducing the phones at ASPGlobe to equal a maximum ratio of 25 inmates per phone.
Question 133. Will the DOC provide infrastructure (house cable, conduit, concrete
platforms, etc.) for any inmate phone location requested after contract
signing that is not currently in service?
Answer:
Yes.
Question 134. Phone totals for individual sites differ from figures provided in the RFP.
Will the phone totals be corrected or inmate phones added or removed to
comply with the RFP amounts?
Answer:
The RFP phone totals have been modified to reflect the phone inventory.
The Departmerit has revised Attachment #5 and included at the .end of this
Solicitation Amendment as Attachment #5A.
Question 135. Will the inmate telephone system selected be installed at all sites, including
the privately owned prisons, and will the system requirements be identical for
. those facilities?
Answer: .
Yes.
43
SOLICITATION AMENDMENT
ARIZONA
DEPARTlVillNT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINlSTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
.
I
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
.
..
Proposal Due Date: July 31,2006.
PLEASE NOTE:
.
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 136. In Tucson there is currently a special circuit connecting St. Mary's Hospital
to the Wilmont facility - will the vendor need to continue providing this
circuit?
.
Answer:
Yes.
Question 137. There are pay telephones for visitor use at several DOC facilities. Is there a
requirement to continue providing pay telephones at those locations by the
successful vendor?
Answer:
No.
Question 138. At EymanJRyiming please provide the telephone circuit path from MPOP to
CDU.
Answer:
The current inmate phone telephone circuit path travels via copper to the
administration building phone room, then via copper to the CDU building.
The Department has a remote PBX unit at Rynning, so the copper use
between Rynning and the MPOPis minimized. Fiber has been run between
the MPOP and Rynning, also from the Rynning administration building to
the housing units, a fiber line from the' administration building to the CDU
building is made available.
Question 139. At Picacho the State phone cable regularly fails .. A work order was issued
. by the State. to have it replaced, however the release of this RFP caused that
work to be delayed indefinitely. Is the DOC going forward to complete work
on the phone cable at Picacho? Also, please provide the phone circuit path
aPicacho.
.
Answer:
The copper cabling is failing between the DMARC and the Department PBX
trailer. This is in the process of being replaced, and will be made available
for theinmate phone system.
Question 140. At Cimarron Unit the copper is failing. Will the copper be replaced? Is. fiber
available to all housing units?
Answer:
Fiber has been pulled to all housing units. The Department does not intend
to replace the copper cabling going to the housing units .
. 44
..
.
"
.
.J SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601 W. JEFFERSON, MIC 55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007·3002
(602)542·1172 PHONE
(602) 364·3790, FAX ,
.'.
' . .
.
.
REQUEST FOR PROPOSAL NO. 060072DC
'.
AMENDMENT NO. THREE
.
,.,
Proposal Due Date: July 31, 2006
PLEASE NOTE:
,
.
..
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
. Question 141. At Tucson WilmontlEcho Units the copper cable is bad between yard control
and building 8. Will the DOC replace this copper prior to the new inmate
pone system install?
Answer:
The Department is presently-replacing this cable with a fiber line.
Question 142. To accorruTIodate fiber and cordless usage will the DOC be providing both
copper and fiber?
. Answer:
The Department will provide fiber where possible, and copper only where
fiber is not available.
Question 143. On new construction or remodels will the DOC be providing both copper and
fiber?
Answer:
The Department will provide fiber to the building on new construction or
remodels, and copper only from that point to the phone.
Question 144. At Plorence West the copper "house" cable to building 3 has failed. As this
is one of the privately operated facilities, is the State or the private prison
ownerresponsible for maintaining orreplacing cable at this facility? Will the
State commit to making sure this cable is replaced prior to the installation of
the new inmate phone system?
Answer: .
The Department will insure that the.cable is replaced prior to the installation
of the new inmate phone system.
Question 145. Is it the DOC's position that the IPS Contractor will be responsible for
repairing orreplacing existing cable including conduit from the MPOP to the
inmatephones? Would this include cabling between buildings and house
riser cable?
Answer:
The Department will be responsible for cabling inside the prison. Where
cable is identified as sub standard available the Department fiber cable
should be used. If fiber cable is not available the Department will be
responsible for upgrading the cable/wiring prior to installation. During the
site visits there were two (2) sites identified that had sub standard cable,
ASPC·Tucson, Santa.Rita Unit and ASPC·Plorence, Central Unit. The
45
·,
..
SOLICITATION AMENDMENT'
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602)542-1172 PHONE
(602) 364-3790 FAX
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
. Department is in the process of installing new fiber cable to the Yard Control
Offices at the Santa Rita Unit to support inmate phone system.. The
Department is in the process of installing new fiber cable to each housing
unit at ASPC-Florence Central Unit. These efforts should be completed in a
few months.
Question 146. The State purchased" Adtran;' equipment to support inmate phones over fiber
at Piestewa, Santa Rosa, Eggers, and Catalina Units. Who is responsible for
the cost of repairing and maintaining these Adran units?
Answer:
The proposal must be based on replacing all equipment with new
manufactured telephone items andlor equipment. Once that proposal has
been identified the Offeror may identify those specific items andlor
equipment that they determine to be in good working condition, and the cost
differential associated with each specific item andlor piece of equipment,if
usedinthe stead of, new manufactured items andlor equipment. It must be
shown how this differential would affect commissions, cost of phone calls,
and the. benefit to administrative and manageability of the system. The intent
is to use the cost of new manufactured items andlor equipment as a baseline,
and then compare the inclusion of used items and/orequipment with the
baseline and identifY the benefit of used items andlor equipment.
The contractor mayor may not use this equipment depending 'on whether it
is compatible with their solution. If used, the contractor will assume the
responsibility for maintenance and repair.
46
.
.
SOLICITATION AMENDMENT·
ARIZONA·
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
.
. Solicitation Contact Person: Kristine Yaw
.
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #5A
SOLICITATION NO. 060072DC
CURRENT INMATE CAPACITY AND PHONE TYPE
Complex/Unit
Inmate
Capacity
Custody
Level
Type of Phone
#of
Inmate
Phones
.
Pedestal
ASPC-Phoenix (Entry Point)
Reception
Inmate Worker
B-Ward
Q-Ward
Flamenco-M
Flamenco-F
Aspen/SPU
ASP-Globe
ASPC-F16rence
Central Unit
East Unit
North Unit
South Unit
CB6
ASP-Picacho
ASPC-Eyman
Cook Unit
Meadows Unit
Rynning Unit
Rynning Unit
SMUI
SMUll
ASPC-Perryville
Complex Isolation
.
.
..
.
·1043
336
43
48
6
105
22
150
333
3857
961
702
1057
732
186
219
4849
1037
. 1156
800
80
1008
768
3109
6
.
Maximum
Minimum
Maximum
Close
Close
Close
Medium
Minimum
Maximum
Medium
Minimum
Medium
Maximum
Minimum
Medium
Medium
Close
. Maximum
Maximum
Maximum
Maximum
. ..
47
43
0
3
1
0
. 5
1
7
26
99
23
15
37
11
6
7
114
16
17
17
16
24
24
86
0
..
25
0
0
0
0
0
0
0
25
70
0
15
37
11
0
7
32
16
16
0
0
0
0
··80.
0
Wall
Mount
18
0
3
1
0
5
1
7
1
0
0
0
0
.
0
0
0
16
0
0
16
0
0
0
2
0
Wireless
Other
0
0
0
0
0
0
0
0
0
29
0
0
0
0
0
0
66
0
1
1
16
24
24
4
0
0
0
0
0
0
.
0
0
0
0
0
0
0
·0
0
0
0
0
0
0
0
0
0
0
o ..
0
.
SOLICITATION AMENDMENT
. ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31,2006
PLEASE NOTE:
Complex
Detention
Complex Bldo45
Santa Cruz Unit
Lumley Unit
.
·
.
Solicitation Contact Person: Kristine Yaw
.
36
Maxirnum
1
0
0
1
0
25
Maximum
2
0
2
0
0
770
·746
Mixed 2/3
Mixed
.3/4/5
All Levels
Minimum
Mixed 2/3
Minimum
Minimum
20
20
0
0
1
1
...
.
6
434
586
200
300
1865·
628
800
374
39
24
2295
1007
392
896
4744
600
80
...
·
.
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
·
Minors Unit
San Pedro Unit
Santa Maria
Piestewa Unit
Santa Rosa Unit
ASPG-Winslow
Coronado Unit
Kaibab Unit
ASP-Aoache
CDU
ADU
ASPC-Yuma
Cheyenne Unit
Cocooah Unit
Dakota Unit
ASPC-Lewis
Bachman Unit
. Bachman
Detention Unit
Barchev Unit
Morey Unit
Morey Detention
Unit
Stiner - Red Unit
Stiner - Blue Unit
Stiner Detention
Unit
Buckley Unit
Rast Unit
AMENDMENT NO. THREE
.
Minimum
Close
Minimum
Maximum
Maximum
Medium
Minimum
Close.
Minimum
Maximum
21
21 ....
0
11
10
8
12
61
19
·24
9
6
3
66
22
10
34
202
18
6
0
10
10 .
8
12
27
19 .
0
8
0
0
46
20
10
16
88
16
0
1008
. 801
101
.
..
0
0
0
16
0
0
16
102
0
4
..
0
0
0
1
0
0
0
10
0
0
1
6
3
4
2
0
2
12
2
2
O·
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
2
0
0
0
0
0
0
.
..
.
0
0
0
0
0
24
0
24 .
.
Medium
Close
Maximum
16
48
6
..
16
16
0
I
0
32
4
.
.
450
454
100
Medium
Medium
Maximum
8
8
8
..
800
350
8
8
0
0
0
6
16
8
32
24
.
.
Close
Maximum
--:-
48
48
36
o·
.
"
.
"
.
.
"I SOLICITATION AMENDMENT
ARIZONA
DEPARTiYillNT OF CORRECTIONS
1601W. JEFFERSON, M/C55303
CONTRACTS ADMINISTRATION
, PHOENIX, ARlZONA85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
..
AMENDMENT NO. THREE '.
REQUEST FOR PROPOSAL NO. 0600nDC
Proposal Due Date: July 31,2006
.'
'.'
Solicitation Contact Person: Kristine Yaw
.
PLEASE NOTE:
ASPC-Safford
Graham Unit
Tonto Unit
ASP-Ft Grant
.• ASPC-Douglas
Gila Unit
Maricopa Unit
Mohave Unit
Eqqars Unit
ASP-Papago
Cochise
Detention
ASPC-Tucson
Cimarron Unit
Echo Unit
Manzanita Unit
Rincon Unit
Minors Unit
Santa Rita Unit
Winchester Unit
Catalina Unit
SACRC
SMH
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
.
..
.
1717
647
290
'780
2440
692
230
927
200
340
51
37
Minimum
Medium
Minimum
11
9
17
79
20
8
32
8
8
3
-
Minimum
Minimum
Medium
Min/L 1
Minimum
Maximum
4496
768
456
··446
733
198
770
528
300
188
29
.
.
Mixed 3/4
Minimum
Medium
Close
Mixed 4/5
Mixed 2/3
Medium
Minimum
Medium
Mixed.15
Maximum
80
2856
600
456
. 400
1400
.
,
Minimum
Minimum
Minimum
Minimum
.
.
.
143
32
9
13
29
6
16
14
12
9
1
2
246
51
42
25
128
70
0
9
12
0
0
16 .
12
12
9
0
.
0
18
0
0
0
18
33271
.
.
Key to Custody Levels
I = Minimum
= Minimum
0
0
0
0
0
0
0
0
0
0
0
68
32
0
0
29
6
0
1
0
0
0
5
0
0
1
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
218
48
42
24
104
2,
10
3
0
.
1
0
0
0
6
0
0
0
146
0
1
,',
.'
.
.
.
2
3
1
1
1
0
0
0
0
0
0
3
.
CDU
Privatized Prisons
Florence West
Marana
Phoenix West
Kingman
,'.
0
0
0
0
0
0
0
0
0
0
0
34
10
8
16
76
20
8
32
8
8
0
1176
566
327
'):?===========================================================~================~
'?l SOLICITATION AMENDMENT
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
ARIZONA·
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
3; Medium
4; Close
5 = Maximum
ALL OTHER PROVISIONS OF THE SOLICITATION SHALL REMAIN IN THEIR ENTIRETY .
Offeror hereby acknowledges receipt and
The above referenced Solicitation Amendment
is hereby executed this 1S'h Day of July,
understanding of above amendment.
2006, in Phoenix, Arizo.na.
Signature
Date
,
Typed Name and Title
Name of Company
Denel Pickering, Chie
.
;)1·
.),
e.
·'''9,:.':£' .
..
....
.
'.'
~
.
.
STATUTORY PERFORMANCE BOND
PURSUANT TO A.R.S. SECTION §41-2574
(PENALTY OF THIS BOND MUST NOT BE 100% OF THE CONTRACT AMOUNT)
SOLICITATION NO.
0600nDC
KNOW ALL MEN BY THESE PRESENTS:
THAT, ________________________________~______~
hereinafter called Principal), as Principal, and _________________
~______________ ; a corporation organized and existing under the laws
of the State of
, with its principal office
, (hereinafter called the Surety), as
in the City of
Surety, are held and firmly bound unto the State of Arizona, (hereinafter called the Obligee), in
the amount of
(Dollars), ($
),
fonhe payment whereof, the said Principal and Surety bind themselves, and their heirs,
administrators, executors, successors and assigns, jointly and severally, firmly by these presents.
WHEREAS, the Principal has entered into a certain contract with the Obligee, dated the
_ _ _ _ _ _ _-,- day of
20
, to construct and
complete a certain work described as ----------c--------'---
which contract is hereby referred to and made a part hereof as fully and to the same extent as
if copied at length herein,
NOW, THEREFORE, THE CONDITION OF THIS OBLIGATION IS SUCH that if the said Principal shall
faithfully perform and fulfill allthe undertakings, covenants, tenus, conditions and agreements of said contract during
the original term of said contract and any extenilion thereof. with or without notice to the Surety and during the life of
any guaranty required under the contract shall also perform and fulfill all the undertakings. covenants, terms and
c'Onditions and agreements of any and all-duly authorized modifications of said contract that may be hereafter be made,
notice of which modification to the Surety being hereby waived; then the above obligation shall be void, otherwise to
remain in full force and effect.
PROVIDED,. HOWEVER, that this bond is executed pursuant to the provisions of A.R.S. Section §41-2574,
and all liabilities on this bond shall be determined in accordance with the provisions of the Section, to the extent as if
it was copied at length herein.
.
The prevailing party in a suit on this bonds!)all recover as a part of his judgment SUch reasonable attorney's
fees as may be fIXed by a judge of the Court ..
Witness our hands this _____- - - - day of _ _ _.,-~_ _'__ _ 19 ~_.,-_--:-_--'-
Principal
Seal
BY:
Surety
BY:
DOC FORM 302
Agency of Board
. Seal
'lr==========================='=============,j
,;~.
"
STATUTORY PAYMENT BOND
'. PURSUANT TO A.R.B. SECTION §41-2574
(PENALTY OF THIS BOND MUST NOT BE 100% OF THE CONTRACT AMOUNT)
SOLICITATION NO. .
060072DC
· KNOW ALL MEN BY THESE PRESENTS:
.THAT, ___________________________________________
hereinafter called Principal), as Principal, and -'-_ _ _ _ _ _ _ _ _-'-_ _ _ __
________-_---'---, a corporation organized and existing under the laws
· of the State of
, with its principal office
in the City of
, (hereinafter lOalled the Surety), as
Surety, are held and firmly bound unto the State of Arizona, {hereinafter called the Obligee), in
· the amount of
(Dollars), ($
),
for the payment whereof, the said Principal and Surety bind themselves, and their heirs,
administrators, executors, successors and assigns, jointly and severally, firmly by these presents.
WHEREAS, the Principal has entered into a certain contract with the Obligee, dated the
_ _ _"--_ _ _ _ day of
20
, to construct and
complete a certain work described as _________________- -
which contract is hereby referred to and made a part hereof as fully and to the same extent as
if copied at length herein.
NOW, THEREFORE. THE CONDITION OF THIS OBLIGATION IS SUCI-I that if the said Principal shall
promptly pay all monies due to all persons supplying labor or materials to him or his subcontractors in the prosecution
· of the work provided for insaid contract then this obligation shall be void, otherwise to remain in full force and effect.
PROVIDED, HOWEVER, that tllis bond is executed pursuant to the provisions of A.R.S. Section §41-2574,
and all liabilities on this.bond shall be dete.rnllned in accordance with the provisions of the Section, to the extent as if
it was copied at length herein. .
The prevailing patty in ~ suit on this bond shall recover as a part of his judgment such reasonable attorney's
fees as may be fixed by a judge of the Court.
Witness our hands tWs _ _ _ _~__'___ day of _ _ _~_ _ _ _ 20 _ _ _ _ _ _~
. Principal
Seal
BY:
Surety
BY:
Agency of Board
Seal
"SOLICITATION AMENDMENT
."
1
,
'ARIZONA
DEPARTMENT OF CORRECTIONS'
1601W, JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENL,{, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
.
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
1.
The Proposal Due Date is being extended to September 14, 2006 at 3:00 p.m., lVI.S.T.
2.
A Solicitation Amendment to answer vendor questions received by the Department will
follow,
ALL OTHER PROVISIONS OF THE SOLICITATION SHALL RElVIAIN IN THEIR ENTIRETY.
. The above referenced Solicitation Amendment
is hereby executed this 21" Day of August,
2006, in Phoenix, Arizona.
Offeror hereby acknowledges receipt and
understanding of above amendment.
Signature
Typed Name and Title
Name. of Company
Date
~1rr=================================;J
SOLICITATION AMENDMENT
ARIZONA
I
.
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542-1172 PHONE
(602) 364·3790 FAX
. REQUEST FOR PROPOSALNO. 060072DC
..
.. AMENDMENTNO. FOUR
·c
ProDosal Due Date: July 31,2006
PLEASE NOTE:
Solicitation Contact Person: Kristine YaW
I
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
1.
The Proposal Due Date is being extended to August 31,2006 at 3:00 p.m., M.S.T.
2.
No further questions will be accepted by the Department after August 10, 2006 at 5:00
p.m., M.S.T.
ALL OTflER PROVISIONS OF THE SOLICITATION SHALL REMAIN IN THEIR ENTIRETY.
Offeror hereby acknowledges receipt and
The above referenced Solicitation Amendment
understanding of above amendment.
is hereby executed this 3rd Day of August,
2006, inPhoenL'{, Arizona.
Signature
Date
Typed Name and Title
Name of Company
Denel Pickering, C~f Procurement 0
./
· "
,.:,~""':S=O=L=I=C=I=T=.=A=T=I=O=.·=N·=AM=·'
=,=E=ND=.
="=ME=.
=.,=N=T=,======DE=P=AR=T=ME=~=:=~=~=~=~=RRE=C=TI=O=NS====n
A'
"
'
,
160.1W. JEFFERSON, M/C 5530.3
CONTRACTS ADMINISTRATION'
PHOENIX, ARIZONA 8500.7-30.0.2
(60.2) 542-1172 PHONE
1'\"
,
(60.2) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
,
Prop.osal Due Date: September 14, 2006
PLEASE NOTE:
,
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
The following questions have been asked and answered:
Question 1.
At RFP Special Terms and Conditions, Section 1.35 Payment, Performance
Bond and Insurance and at various Amendment 3 questions and answers to
the solicitation:
Please confirm the States understanding that the Payment Bond isto assure
payment by the vendor to the State (i.e. commissions) and or subcontractors
(i.e. payment for their performance), and that the Performance bond is for the
State to recover any State damages for a prime vendors non-performance of
the contract requirements'(exc1uding commission payments).
Please clarif'y the definition of the terms "100% Statutory" (RFP Section
1.35), and "contract value" (RFP Amendment 3) as it relates to this
concession'type contract - in other words how is the "contract value"
determined?
-
Is the contract value as it relates to the Payment Bond the total ,possible
billings to called parties under the contract or the commission payable to
the State?
- Is the contract value as it relates to the Performance Bond the total
possible billings to the called party, the commission payable to the State,
or the. calculated possible damages incurted . by the State for nonperformance by the vendor?
- How will the State determine the value given the answers provide to the
above questions, given the fact that thee are no current calling statistics?
-How does the State determine the. value of each not to be punitive in
nature relating to any actual and possible damages that could be incurred
for failure ofperforrnance and/or payment?
1
(
/
/
>.I.1Il======~================================~
.jrf~OLICITATIONAMENDMENT
ARIZONA
DEPARTMENT 011 CORRECTIONS
1601W. JEFFERSON, M/C55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
I,"
RE {JEST FOR PROPOSAL NO.060072DC
AMENDMENT NO. SIX
Pro osalDue Date: September 14, 2006.
Solicitation Contact Person: Kristine Yaw
.
PLEASENQTE:
.
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
•
Is this value to be honded basedona single contract year, or all Tcontract
years?
Would the State consider stating a specific amount for each bond in the RFP
to assure that these amounts are specific and known by the offerors? Please
note that the amount of each bond can adversely affect rates to be charged to
the called party.
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contract term.
Question 2.·
. AtRFP Section 2.4.8.5, 2.4.8.6, and 2.4.8.7, and Amendment 3 questions and
answers No. 14, No. 74, and No.118:
i
Please confirm the revised requirement relating to the storage of call
recordings:
•
What is the duration (i.e. number of days) of call recordings required to
be stored on-line for ready access by AZ DOC staff?
• Please confirm that all call recordings beyond the number of days
indicated above will be stored off-line by State staff for a period of 5
years and that the vendors only responsibility willbe to provide the media
for off-line indexed storage, that the off-line call recordings will be
. accessible via the media and the system, and that the vendor may delete
all on-line call recordings once they are stored· off-line. If not, please
clarify.
.
• Please confirm that State staffwill be responsible for management of the
indexed off-line call recording media once they are put on the off-line
.media·andthe is not responsible for loss of such recordings or damage to
the off-line storage media. 1fnot, please clarify.
: Answer:
Call recordings are to be store on-line for ready access by the. Department
staff for 60 days.
.
This is to. confirm that. all call recordings beyond the number of days
indicated above will be stored off-line by the Department staff and that the
vendors only responsibility will be to provide the media for off~line indexed
2
(
~w=~==========================================================================~
"~'li'~OLICITATIONAMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
. 1601W. JEFFERSON, MlC 55303
CONTRACTS ADMlNlSTRATION
. PHOENIX,. ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO .. 060072DC
Solicitation Contact Person: Kristine Yaw
Pro osalDue Date: Se tember 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL •
.storage, and that the off-line recordings will be accessible via a media and
system provided by the State. The vendor may delete all on-line call records once
they are stored off-line.
This is confirm that the Department staff will be responsible for management .
of the indexed off-line call recording media once they are put on the off-line
media system, and that the vendor is not responsible for loss of such
.. recordings or damage to the off-line storage media.
Question 3. . At RFP Scope of Work, Section 2.4.21.2 and Amendment 3 question and
answers. No. 16 and No. 69:
Please provide additional specifications of the Dictaphone unit that will be
required to be purchased to allow for vendors to support this requirement. If
AZ DOCS requires the purchase ofexisting equipment, can AZ DOCS obtain
a purchase price from the existing equipment provider to include a listing of
the exact equipment to be provided for the price?·
.
Answer:
The required Dictaphone. nomenclature is:· Dictaphone Voice Processor
41231. If the Offeror requires the purchase of this equipment from the
existing equipment provider, the Department would expect the Offeror to
negotiate with that provider forthe purchase of the required equipment.
Question 4.
At Amendment 3 question and answer No.33 and No. 56:
Standard IPS solutions incillde dedicated IPS workstations at locations as
determined by the customer. Each workstation works with the installed'
network to allow for call recording and IPS information to be accessed from
any facility, from any workstation. The number of workstations is usually
identified by the DOC to meet their investigative needs. Given the answer
to the subject. questions, can offerors assume that at a minimum one (1)
workstation per facility (i.e. complex) provided for AZ DOCS use will meet .
AZ .DOC minimum requirements to allow' investigators to achieve their
investigative duties, and that no workstations will be required at AZ DOC
non-facility locations? If not please clarify the number of workstations
reqllired.
.
3
;~~========~============================================================~
'SOLICITATION AMENDMENT
. ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON,M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602)542-1172 PHONE
(602) 364-3790 FAX
. AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Pro osalDue Date: September 14, 2006 .
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS pART OF YOUR PROPOSAL.
Or is it the intent as a respouse to Amendment J question and <roswer No.84
that AZ DOCS will.utilize its own workstations to perform IPS related
investigative .and administrative duties <rod awardees are only required to
provide access to the IPS for these AZ DOC provided workstations, and that
the requirement is only to provide those workstations that each offeror
requires for its own use in meeting the RFP IPS requirements?
Answer:
The Department will utilize their own work~tations for IPS related duties, the
offerot only needs to provide the workstations they require for their own use.
Question 5.
At RFP Scope of Work, Section 2.2.2 and Amendment 3 question and answer
No. 39 and No. 124:
It is important that the most recent call and minute details by facility be
provided to all vendors to assure a level and competitive environment. This
data is owned by the State and the incumbent provider CAN obtain this
information from the existing system Call Detail Records and System
Reporting.
Without this State owned and vendor maintained data, the incumbent is
. provided a competitive advantage over all other vendors that is without
. justification. Provided at the end of this document is an example of the
facility-by-facility breakdown requested. This example was provided in the
recent State ofWashingtonRFP who was supported by GTL and FSH using
T-Netix equipment.
Based on the current date of this request,please provide such data for the
most recent l2months. This information is standard throughout the industry
and· should be readily available by your incumbent contractor(s) to be
provided in the format requested above.
Answer:
Please see the attached Attachment #lO,Historical Call Volume by Facility
for the requested information.
Question 6.
At the RFP Fee Schedule and Amendment 3 question and answer No. 40:
Please clarify the cost evaluation as it relates to traffic statistics to be
allocated to collect rates, called party prepaid rates, and inmate debit rates 4
.
SOLICITATION AlY.(ENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007c3002
(602)542-1172 PHONE
(602) 364-3790 FAX
. AMENDMENT NO. SIX
REQuEST FOR PROPOSAL NO. 060072DC
.
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
as such rates may differ between each category. Currently traffic statisticS are
only allocated between collect and a combined prepaid/debit.
Answer:
Categories - Collect 60% - Prepaid 30% - Debit 10% have been included in
the attached Revised Fee Schedule.
Question 7.
At RFP Scope of Work, Section 2.4.3.15 and Amendment 3 question and
answer No. 41:
Based on AZ DOCS statement, please clarify if vendors may start charging
for the call at the time the called party connection is made or only at the time
of positive acceptance by the called party.
Answer:
For collect calls vendors may start charging for the call only at the time of
positive acceptance by the called party. For Prepaid and Debit calls the
vendor may start charging for the call only at the time phone is taken offhook.
Question 8.
At RFP Scope of Work, Section 2.4.3.24 and Amendment 3 question and
answer No. 42:
Request AZ DOC remove this requirement and provide detail as to if vendors
are to allow or not allow calls to cell phones, or provide guidance as to the
policy that AZ DOC would prefer.
Answer:
The Department will allow calls to cell phones. What is being requested of
the offeror is to identify how their respective proposal operates when an
irunate call is placed to a cellular telephone.
Question 9.
At RFP Scope of Work, Section 2.4.7.4 and Amendment 3 question and
answer No. 46:
Please clarify, is it the intent of this requirement to provide air conditioning
units.
Answer:
The intent is for the vendor to identify the air conditioning requirements of
their respective solutions equipment, not to provide the air conditioning units,
which will be provided by the Department.
5
· SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W; JEFFERSON, M/C 55303 .
CONTRACTS ADMlNISTRATION
PHOENIX,ARIZONA 85007-3002
(602) 542-117i PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Pro osal Due Date: Se tember 14,2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL
Question 10. At RFP Scope of Work, Section 2.4.13 and Amendment 3 question and
answer No. 47: .
Please clarify if AZ Does is indicating that inmate phone information (e.g.
allowed lists) as currently processed creates multiple database entries for a
given inmate. In other words will an inmate that has transferred have a
database entry for each facility they have been housed at? And, if so is there
a way to determine the most recent database entry for purposed of new
system database population?
Answer:
The Department is not indicating that inmate phone information (e.g. allowed
lists) as currently processed creates multiple database entries for a given
inmate. There is only one database entry for each inmate. The location ofthat .
inmate is changes as the inmate moves from one ioc<ttion to another.
Question I I. Amendment 3 question and answer No. 55:
Please clarify that international calls completed via a live operator are
acceptable to AZ DOe under this new RFP?
Answer:
International calls completed via a live operator are acceptable to the
Department under this new RFP.
Question 12. AtRFP Fee Schedule and Amendment 3 question and answer No. 61:
Please clarify where and how in the Fee Schedule the vendors are to indicate
the amount of pee is to be quoted. Also to assure that the cost evaluation is
sound and equal between vendors that charge and do not charge pee as part
of their call cost billed to the called party, request that all offerors be required
to state the pee cost for each call type (i.e. local, intralata, interiata,
interstate) and agree to fix the pee cost for the term of the contract. This
assures that pee costs are not increased after contract award, thus creating
a false evaluation of overall cost to the called party.
Answer:
Please seethe attached Attachment #10, Historical eall Volume by Facility
to indicate the amount of pee being quoted. To assure that the cost
evaluation is sound and equal between vendors that charge and do not charge
6
SOLICITATION AMENDMENT
. ARIZONA
DEPARTMENT OF CORRECTIONS
1601W .. JEFFERSON, M/C 55303·
CONTRACTS· ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
IrnQuEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Pro osalDue Date: Se tember 14,2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
PCC as part of their call.cost billed to the called party, the Department is
requiring all offerors to state the PCC cost for each call type (i.e. local,
intraLATA, interLATA, & interstate) and agree to fix the PCC cost for the
.
term of the contract.
Question 13. General:
Please clarifY the. differentiation between rates and commISsIOns for
evaluation purposes .. In other words which is more important: the rates to be
charged the called party or the commission percentage payable to AZ DOC?
Answer:
Our goal is to:
•
•
•
Minimize the cost of inmate phone calls to the inmate, and his or her
family & fi"iends;
Maximize the Commission Revenue for the Department Inmate Fund; &
Streamline and Modernize the administration and monitoring features of
the system, so that it minimizes the Correctional Officer's workload
regarding the operation of the system, while providing state-of-the-art .
monitoring and administrative capabilities.
The best combination of these three areas will used to determine which
solution is best for the Department.
Question 14. Genera1.and Amendment 3 various questions and answers:
Given the fact that AZ DOCS is aware as to if a facility currently has fiber or
copper available· for IPS·phones and to .assure all vendors have the same.
information as the incumbent, please provide information on a facility-by. facilitybasis if copper or fiber is available for usebyvendorin support of this
RFP.
Answer:
The purpose ofthe site visits was to determine availability of fiber or copper
for the· IPS. Each facility was visited and each vendor that participated had·
the opportunity to determine what cable was currently available. Questions
have been asked and answered in reference to specific cable issues that were
7
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_
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....
SOLICITATION AMENDMENT .
ARIZ()NA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 54z;.U72 PHONE
(602) 364-3790 FAX
REQuEST FQRPROPOSAL NO. 060072DC
AMENDMENT NO; SIX
Pro osal Due Date: Se. tember
14, .2006
..
Solicitation Contact Persoh: Kristine Yaw
PLEASE NOTE: . THIS AMENDMENT MUSTBE SIGNED AND RETURNED AS PART OF YOUR PROPOSAl.
identified during the site visits. The Department does not intend to readdress
those issues again.
Question 15. General and Amendment 3 questions and answer No. 84:
Please clarify the response, IPS workstations are generally dedicated
terminals connected via a secure network provided by vendors. Based on AZ
DOCresponse to this question, please clarify I) are vendors.to provide 450
workstations that will be connected to the secure IPS network, or 2}will AZ
DOC provide 450 workstations that vendors will connect to the secure IPS
network? And if AZ DOC is to provide the 450 workstations, is it in the
intent of AZ DOC for those workstations listed to have access to the IPS via
state owned network/connections?
Answer:
The Department will provide the 450 workstations with the intent for those
workstations listed to have access to the IPS via State owned
network/connections.
Question 16. RFPScope of Work Section 2.4.24.8 and other applicable areas, and
Amendment question and answers No. 90 and No. 122:
PleaSe provide additional information as to what AZ DOC would consider an
"appropriate penalty" for more than a 120 day implementation given any
damage that AZ DOC believes it may incur by not transitioning within this
timeframe: Would AZ DOC consider changing the RFP to state that a 120
day implementation period is desirable and then evaluating the offerors
proposed implementation timeframe as part of the overall RFP evaluation
process and scoring?
Answer:
.The intent of this section is to ensure that the implementation of the new
irunate telephone system is accomplished as quickly as possible and does not
go on indefinitely. We maintain that a 120 days is a good baseline to evaluate
the offerors detailed implementation plan. Once the 120 days plan has been
identified the. offeror may identify a longer timeframe. They must also
specify an appropriate penalty if the longer timeframe is not met. A larger
penalty indicates the offerors commitment to a quick implementation and the
level of risk associated with that plan for the Department. A smaller penalty
indicates a lesser commitment to a quick implementation and a higher risk
8
.
.
SOLICITATION AMENDMENT
. ARIZONA
.. DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON,M/C 55303
CONTRACTS ADMlNISTRATION.
PHOENIX, ARIZONA 85007"3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. SIX
REQuEST FOR PROPOSAL NO. 060072DC
Pr() osal Due Date: Se tember 14, 2006
PLEASE NOTE:
Solicitation Contact Person:Kristine Yaw
TI;IIS AMENDMENT MUST BE SIGNED AND RETURNED AS PARTOF YOUR PROPOSAL.
associated with thai plan for the Department to realize a quick
implementation.
Question 17. General and Amendment 3 question and answer No. 102:
Please confirm all calling statistics as it relates to the number of inmates
within each custody level, the number of calls allowed and minutes of calls
provided within the RFP, and phone availability. In other words, does AZ
• DOChave any information as to why current calling statistics (calls and
minutes used by inmates) provided within the RFP are significantly less than
the number of calls and minutes that are currently available to inmates given
the phone times available to inmates?
Answer:
Currently, inmate phone calls are restricted to a ten (10) number call list. In
other words an inmate can call only 10 different numbers which are referred
to as a ten list. This could account for some ofthe discrepancy, and also the
cost of collect calling would have another minimizing. effect.
Question 18. At Amendment 3 question and answer No. 102:
Please confirm that all inmates are allowed to place calls during the times
provided (subject to specific inmate restrictions) and no other restrictions are
placed on calling except for security reasons or disciplinary reasons. Also
confirm that "24 hour" means that the inmates are allowed to place calls at
any time of day, and CO support is provided to allow for such calls in the
maximum security environment.
Answer:
We confirm that the data is correct as stated.
Question 19. At RFP Scope of Work, Section 2.4.3.9 and Amendment J question and
answer No.1 04:
Please clarity that the response to this section as stated in the amendment
requires all vendors to have a I-to-I ratio of inmate phones to calling circuits
available, and that this requirement is the same regardless of solution. In
. other words, either a single POTS line or56kbs ofT-1 bandwidth for calling·
must be made available for each inmate telephone regardless of the IPS
solution.
9
,rrr================···=·================================================91
·.SOLICITATIONAMENDMENT
ARIZONA
."
DEPARTMENT. OF CORRECTIONS
1601W.JEFFERSON, MIC 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
..
REQuEST FOR PROPOSAL NO. 060072DC
.
.
.
AMENDMENT NO. SIX
..
.
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
TI:IIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAl.
Answer:
The response to this section as stated in the amendment does not require
vendors to have a I-to-I ratio of inmate phones to calling circuits available.
The Department requires all vendors to have a Circuit Contention Ratio of
lO·to-1 (inmate phones to calling circuits available), or a Dial Tone
Availability of 60%.
. .
.
Question 20. At RFP Attachment 3 and Amendment 3 question and answer No.1 06:
The subject Management Criteria based on current inmate calling privileges
creates the impression that inmate calling will increase after implementation.
Please confirm that ifthe Management Criteria is not implemented by AZ
DOC within a reasonable time frame after contract award that vendors are
entitled to a equitable adjustment to rates and commission. As an alternative,
please provide the ability to provide pre-implementation and postimplementation calling rates submission as part ofthe Fee Schedule to assure
that vendors are allowed the ability to recoup all fixed costs associated with
the IPS implementation during the term of the contract regardless of when
such Criteria are actually implemented by AZ DOC.
Answer:
The ability to recoup all fixed costs associated with the IPS implementation
during the term of the contract regardless of when such Criteria is actually
implemented by the Department is accommodated in the commission true-up
atthe end of each contract year. The Department is currently in the process
of implementing the Management Criteria in the management ofinmates and
is at the no return point with this implementation. The question is not if it
will be implement, but when .. Rest assured that it will be implemented within
.
.
areasonable timeframe.
Question21. RFP Scope of Work, Section 2.4.10.1.1.2 and Amendment 3 questions and
answers No. 120:.
The answer to the subject question takes into account the use of existing
equipment only after contract award is made and therefore provides the
incumbent with the ability to not provide new equipment (i.e. phones and
pedestals) ifthey can show it meets the requirements of the RFP.
10
..
,
,
"
,
'
J,
"
.'
"
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542'1172 PHONE
(602) 364-3790 FAX
,
,
, I",
!
I
REQuEST FOR PROPOSAL NO. 060072DC
"
AMENDMENT NO. SIX
,,'
I,b;P;;r,;;op~(o;;;s;;;a;;,1,;D;,;u;;;;e;,;D;;,,;;at;;e;,;,:,;;S;;;eJ;;p;;;te;;;m;;;b;;;;e;;r,,;1=4~',;;2;;;O;;;O.,6===========~S;;;;0=h;;;;·c.,it;;;at;;io;;;n;;.;C;;o;;n;;;ta;;;c;;t,;p,;;e.,rs;;;;o;;;;n;;,:,;Kr;:'=is;;;;t;;;in;;;e;"Y;;,;;,aw~,===Ill
,
PLEASE NOTE:
, ' , '
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Given this fact, there i8no specific value associated with this equipment and
the incumbent's response to this section that will allow for a fair and
equitable evaluation by AZ DOC of the cost or changes to commission as
stated in the response to the question. This creates an undue and unfair
advantage for the incumbent as it relates to proposal cost elements.
Request AZ DOC reconsiders its position as it relates to reuse of any and all
equipment and require that all equipment be new. All new equipment
provides a pure level playing field for all vendors and removes the concern
above. In addition new equipment ensures less maintenance activities and
does not require AZ DOC administrative actions to assure that any reuse of
equipment meets the requirements of the RFP. As alternative, please
consider allowing all vendors to install like new or refurbished equipment to
meet the requirements relating to this requirement.
Answer:
The amendment does not specifY that existing equipment can be used only
after the contract has been awarded. The Department prefers all new
equipment, however, we will allow the offeror to make a case for like new,
refurbished,andlor used equipment in goodworking order. Theintent of the
amendment is to require the offeror to identifY the cost of all new equipment
in their proposal, which will establish a baseline, and then to identifY like
new or refurbished,and/or items that are considered in good working
condition, the cost ofthose items, and identifY the differential between a new
item and like new, refurbished, and/or the used item, and then show the affect
on commissions, cost of phone calls, and the benefit to administrative and
manageability of the system,The Department wilItake into account during
the proposal evaluation of the cost' of maintenance activities and
administrative action to assure that any like new, refurbished and/or reuse of
equipment meets the requirements ofthe RFP.
Question 22.
RFP Scope of Work, Section 2.7.3 and Amendment 3 questions and answer
No. 123:
'
Given AZDOC response to this section, please clarifY that AZ DOC has the
contractual relationship with the incumbent to assure that all system database
information is available and can be provided to a new vendor (e.g. system
settings, allowed call list, passwords, user permissions, etc)
11
·[ SOLICITATIONAM)!;NDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
·1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602)542-1172 PHONE
(602) 364-3790 FAX
REQuEsT FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Solicitation Contact Person: Kristine Yaw
Pro osal Due Date: Se tember 14, 2006
PLEASE NOTE:
THIS AIViENDMENTMUST BE SIGNED AND RETURNED AS'PART OF YOUR PROPOSAL.
Second, please claritythat AZ DOC has the contractual relationship with the
incumbent vendor to provide the necessary resources and support to assure
that a new vendor is able to meet all implementation tasks (i.e. phone
replacements, etc.) to affect required implementation timeJine.
Third, please assure all. non-incumbent bidders will not be penalized for
delays caused by the incumbent provider (as it relates to the 120 day
implementation time line) and there wiIlbe a day-for-day extension to the
proposed implementation schedule without penalty. Note that the incumbent
provider of service is the only vendor that is not burdened by coordination of
such activities. Finally, please assure all non-incumbent vendors proposing
under this solicitation understand that delays in implementation caused by
action or inaction by the incumbent will not all allow AZ DOC the ability to
exercise the Performance bond, Payment Bond or Terminations for Default
provision as it relates to vendors inability to meet any proposed
implementation schedule.
. Answer:
First -:- The Department has the contractual relationship with the incumbent
that assures all system database information is available and can be provided
to a new vendor. .
Second - The Department has the contractual relationship with the incumbent
vendor to provide the necessary resources and support to assure that a new
vendor is able to meet all implementation tasks to affect required
implementation timeJine.
Third - AI! non-incumbent bidders will not be penalized for delays caused by
the incumbent vendor,as determined by the Department, and there will be a
day-for-day. extension to the proposed implementation schedule without
penalty.
.
.
Question 23.. At Amendment 3 question and answer No. 125:
Please clarify that AZ DOCS intention is that it wiIl be acceptable to AZ
DOC that the only method of shutting down a phone, group of phone, or
facility can be via the IPS system.
Answer:
It is acceptable to the Department that the only method of shutting down a
phone, group of phones, or a facility can be via the IPS system.
12
'. .f
SOLICITATION AMENDMENT
ARIZONA
DEPAR1'MENT,OFC()RRECTIONS
1601W. JEFFERSON,M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX,' ARIZONA 85007-3002
(602) 542-1172 paONE
(602) 3~3790FAX
REQuEST FOR PROPOSAL NO.060072DC
AMENI>MENTNO. SIX
So]jcit~tion Contact Person:
Pro osal Due Date: Se tember 14, 2006
PLEASE NOTE:
Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS'PART OF YOUR PROPOSAL.
Question 24. At Amendment 3 question and answer No. 146:
Please see our question No. 22 as it applies to the response to the subject
question (i.e. changing of proposals after' contract award). Also please
provide all relevant information as it relates to the purpose offunction ofthe
"Adtran" equipment to assure that all offerors are on a level playing field as
to the requirements of this solution.
Answer:
The ADTRAN multiplexer equipment is the only inmate phone equipment
oWned by the Department. ADTRAN's nomenclatme is AdtTan Total Access
750. Refer answer to question No. 22, these can be used in the proposal as
equipment ingood working order.
Question25.
At Amendment 3 qnestion and answer No.IO:
Within the answer to the subject question and the associated current inmate
calling process, voiceprint technology is currently being used.; Inaddition
AZ DOC intends to implement a PIN system as part of the new RFP
requirements. Will the PIN system replace the voice print featmecurrently
in use?
Answer:
The PIN system will be in addition to the voiceprint technology, to
accommodate the prepaid and debit features.
Question 26.
At Amendment 3 question and answer No. 10:
Please confirm that when an inmate places a call the only methodology to
lil1k the inmate to their allowed call list is voice print. And if so, how does
the current system lil1k the inmate to their voice print for comparison
purposes?
Answer:
Currently, when an inmate places a call the only methodology to lil1k the
inmate to their allowed calliistis voice pril1t. We do not know how the current
system links the inmate to their voice print for comparison purposes.
Question 27.
At Amendment 3 question and answer No. 126:
13
·SOLICITATIONAMENDMENT
ARIZONA·
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINlSTRATION
PHOENIX, ARIZONA .85007-3002
(602) 542-1172P:HONE
(602) 364-3790 FAX
AMENDMENT NO. SIX
REQuEST FOR PROPOSAL NO. 060072DC
Pro osal Due Date: September14,2006
PLEASE NOTE:
Solicitation Contact Person; Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Request AZ DOC clarifies the RFP methodology/requirement for completing
the RFP control room monitoring requirement. By AZ DOC clarifYing an
acceptable requirement for control room monitoring, all offerors will have a
. consistent costs basis for a competitive evaluation. Please note that
. equipment is available for completing this requirement as stated.
Answer:
The methodology for the control room monitoring requirement will depend
on the solution offered by the vendor. The Department is willing to entertain the
use of desktops for control room monitoring.
Question 28 .. Give number of additional questions received relating to this solicitation,
would AZ DOC consider a pre-proposaL submission meeting with each
vendor to openly discuss any and all concerns with RFP scope of work
specifications to assure that AZ DOCS understands the basis for all questions
and to assure a level playing field for this procurement?
Answer:
The Department will not consider a pre-proposal submission meeting with
each vendor as aU questions received from Offerors have.been answered
through Solicitation Amendments.
Question 29. Please consider providing vendors with at least a 3 week extension to the
current due date of August 10,2006, or other time period to answer vendor's
questions and allowall vendors to provide an accurate and complete offer to
AZDOC
Answer:
The proposal due date has been amended to September 14,2006.
Question 30. At Amendment 3 qnestion and answerNo. 58:
The .state indicated that there are 600 L-31. outdoor enclosures. However
during the site visits our technicians observed and were told there were
significantly more than this number. Can AZ DOCS please reconfirm this
number as it relates to all existing enclosures and any potential additional
enclosures that are to be added after contract.award?
Answer:
The current inmate phone style and count is the most correct, these numbers
have been visually verified at each site.
14
SOLICITATION. AMENDMENT
ARIZONA'
DEPARTMENT OFcbRRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX; ARIZONA 'S5007c3002
(602) 542-1172 PHONE
. (602)364.3790 FAX
REQuEST FOR PROPOSAL NO. 060072DC.
AMENDMENT NO. SIX
.
Pro osal Due Date: Se tember 14,2006
PLEASE NOTE:
.
.
Solicitation Contact Person: Kristi)1e Yaw
THIS AMENDMENT MUST BE SiGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 31. Weare attempting to understand the requirement in Section 1.35 (Payment,
Performance Bond and Insurance) as it relates to the provision of a
PaymentlPerformance Bond in the amount of "100% of the value of the
contract for the total tenn." There are several questions that require specific
answers from the State.
a. By"l 00% ofthevalue" does the State refer to total revenue generated by
the inmate phone system, or total commission to the State anticipated for
the 7 year term? Total revenue for the. 7 year term is estimated at $60
million, while total commission is estimated at $20 million.
b. Does the State understand that, regardless of the answer to the question
above, this requirement is expected to cost any vendor between
$2,250,000 and $5,000,000 for abond ofthis size? Is the State prepared
to accept the tommission reduction this expense would necessitate?
We believe that this requirement is uunecessarily harsh and will be difficult
for any vendor to accept. As an alternative we would suggest that the
Payment/Performance bond cover one year's commission to the State, as we
a)lticipate that any default by the successful vendor could be remedIed - or
that vendor could be replaced- within. 12 months. Iran exception is taken
to this requirement, does the State anticipate disqualifying the vendor for that
exception?
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contract term.
Question32. Section 3.11 "Identification of Taxes" requires further direction from the
State. The State's answer to a previous question suggested that the vendor'
identify· aU applicable taxes to the services .being offered.. Does the State
mean to include.thetaxes charged on individual telephone calls? Each State
. and municipality may assess taxes that are added to the cost of
telecommunications services, and those assessed amounts change regularly.
Providing the. State with a Ust of taxes assessed by every State and
'municipality (domestic and international) is unreasonable and unattainable .
. In. addition, becau~e of .the regular changes in these tax rates by
15
. SOLICITATION AMENDMENT
ARIZONA
. DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303 .
CONTRACTS ADMiNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Solicitation Contact Person: Kristine Yaw
Pro osal Due Date: Se tember 14,2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
municipalities, any information provided would not be accurate by the time
the State received it. We respectfully request that the State review it's
position on this requirement and suggest it be changed to include only those
taxes under control of the vendor.
Answer:
Section 3.11 Identification of Tax is amended to read "Contractor is
responsible for collecting and remitting all required taxes. Contractor shall
only collect the actual tax amount."
Question 33. Section2.4.7.4 states the vendor must provide "environmental"
requirements for the IPS. In the Questions/Answers document (Question
46) the State suggests that air conditioning is an environmental factor that
the vendor must provide. Does the State actually expect the inmate
telephone vendor to provide air conditioning to the telephone and/or
equipment rooms oreach prison facility? In other sections of the RFP the
State takes responsibility for providing "infrastructure"which air
conditioning would seem to fall under. Please verifY thatthe vendor
would not be expected to provide air conditioning for State owned or
operated facilities.
Answer:
The Department wishes to know what is required environmentally for the
IPS, so that it can make any facility changes if needed. The vendor is not
expected to provide air conditioning.
Question 34.· In order to determine the bandwidth requirements for call volumes and hard
.drive size for recordings at each facility, all vendors require the minutes of
use and messages by call type originating at each individual facility. Several
questions we submitted to the State regarding recent(last 12 months} usage.
figures by facility; however.the State responded that it does not have those
records. The current system provider, Securus (a subcontractorofGTL) has
. that information available an should be required to provide it to the State for
distributio ll to .each vendor. Failure toprovide this information to all vendors .
gives Securus(and in turn GTL) an unfairadvantage in theRFP process and
is not in the State's interest.
Answer:
Please seethe attached Attachment #10, Historical Call Volume by Facility
for the requested information.
16
"
SOLICITATION,AMENDMENT
ARIZONA
DEPARTMENT OF,CO~C'l'IONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. SIX
l{EQUESTFOR PR.OPOSAL.NO. 060072DC
Pro osal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL
Question 35.
We understand the requirement of the ArizonaDOC for a performance bond.
Per addendum 3 answer 109, the DOC states that the Contractor shall furnish
a performance bond that is "100% of value of the contract for the total term.
The term identified for this solicitation is 7 years." In that context, does the
DOC realize that this would equate to the necessity of a bond with an
approximate COmrriission offet at or around 50%? This compares to the
current bond of $2.5M now in place with the DOC. If indeed this is a correct
assumption, then is the DOC aware a bond of this size could negatively
impact the call rates as well as the commissions paid to the DOC? Based on
our experience with other DOC's a $1 Million dollar bond is usually
suffiCient for this sized DOC. Can the DOC specifY a specific dollar amount
needed rather than a percentage of the value of the contract?
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
'
renewal for each subsequent year of the contract term.
Question 36.
On page 85 of the RFP, the "Contractor Cost Proposal Form", the last column
notes "Family Costs," ,Is it a correct assumptionafier all columns are filled
inthat the State expects the "Family Costs" column to be the same as the "20
Minute Call Cost: column? If not, please clarifY what is expected in that
column.
Answer:
The Family Cost column is calculated asfollows:
(20 Minute Call Cost) Multiplied by (Local Calls Total) Multiplied by
(Percentage of Type Call)
Example: ($4.50 {20 Min Call Cost})*(435,832 {Total Local Calls} )*(0.70
,{% of Collect Calls}) = $1,372,870.80 [Reference original RFP
ATTACHMENT #2 Contractor 3 Example] ,
'
'Question 37.
The standard industry rate for bonding expenditures is around 1.5% of the '
, amount of the bond. Assuming different possible answers to the bonding,
question that hasbeen submitted, the following reflects the costs incurred by
vendors that could otherwise be included in the vendors financial analysis for
lower rates andlor higher commissions. For illustrative purposes, these
17
. ,.SOLICITATIONAMENDMENT .
ARIZONA
DEPARTMENT OF CORRECTIONS.
1601W, JEFFERSON,.M/C55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO.· 060072DC
AMENDMENT.NO. SIX
Pro osal Due Date: Se tember 14, 2006
PLEASE NOTE:
Solicitation ContaCt Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS' PART OF YOUR .PROPOSAL.
figures are based on estiinated yearly revenue of$8M and a 50% commission
payable to the Department (i.e. $4M annually);
Based on Full Term Revenue Yearly Bond:
..
Bond. Type
Bond Calculation
Bond Expenditure
Payment Bond
$56M times 1.5%
$
840,000
$56M times 1.5%
$
840,000
.
..
.
Performance Bond
Total Annual Bond Expenditure
$ 1,680,000
.
Total Contract Term Bond Expenditure
..
$ 11,760,000
.
Based on Single Year Revenue Yearly Bond:
.
Bond Type
I,.
..
.
Bond Calculation
Bond Expenditure
$8M times 1.5%
$
120,000
Performance Bond . -$8M times 1.5%
$
120,000
Total Annual Bond Expenditure
$
240,000
Total Contract Term Bond Expenditure
$ 1,680,000
Payment Bond
..
.
.
Note that full term commission (vs. revenue) bond calculations would be Y,
of the amoul1tbelow.
Based on marketplace averages and the information aboe, would Department
consider fixing the required annual bond at require no more than a $IM
Payment Bond (i.e. one-quarter years estimated commission) and. a $500K
Performance Bond.
Answer:
Offerorshall provide payment and performance bond equal to 100% of value
of the contract forthe first year and shall maintain this bond by annual
.renewal for each subsequent year of the contract term.
18
~
SOLICITATIONAMENI)MENT
ARIZONA
DEPARTMENT OF CORI!.ECTIONS
1601W. JEFFERSON; M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
. (602) 542-1172 PHONE
(602) 364-3790 FAX
'i
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Pro osal Due Date: Se tember 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw .
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 38. In Amendment Three for Solicitation No. 060072DC,Questions 3, 38, 76,
91, 109 and 113 all inquired into the specific amount required for the
Performance Bond described in Special Terms andCbnditions, section 1.35
Payment, Performance and Insurance, on page 36 of the Solicitation. To each·
of the questions the following answer was provided:
" 100% of value of the contract for the total term. The term of identified for
this solicitation is 7 years."
It would appear that it is the intent for the State of Arizona to require the
successful bidder to require a performance bond in an amount somewhere
between $28 million (estimated value of commissions to the State) and $56
million (estimated revenue value generated over the seven years of the
contract.
We believe that both numbers are inappropriate and that either interpretation
will only serveto severelyreduce the number of competitive bids received by.·
the State and tliisprotect the State from unnecessary risk and to have the
successfully contractor provide a reasonable level of assurance that the
required services will be provided.
The financial risk to the State of Arizona is limited to the amount of potential
lost commission payments for the time the contracted company fails to pay·
0ommissions, until that company is replaced. Generally, a complete system
installation for Department of Corrections wuld take between 90 and 120
days. A performance Bond that covers 180 days would more than adequately
cover .the risk to state of lost commissions; therefore, we request the
Performance Bond be established as a fixed amount not to exceed two
million dollars ($2,000,000.00).
Our position is further supported by the information provided on the sample
performance bond (provided in separate attachment) that state, "PENALTY
OF THIS BOND MUST NOT BE 100% OF THE CONTRACT AMOUNT".
The instructions on thePerfonnance Bond itself are in clear conflict to the
response given by the State in Amendment 3 to questions 3, 38, 76, 91,109
and 113 submitted by suppliers interested in responding to Solicitation No.
060072DC.
19
,Ii'
·.SOLICITATION.AMENDMENT
I
ARIZONA
DEPARTMENT OF'CORRECTIONS
. 1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007<J002
(602)542-1172 PHONE .
(602) 364-3790 FAX
"
. REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
. SoliCitation Contact Person: Kristine Yaw
Pro osal Due Date: Se tember14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNEQ AS· PART OF YOUR PROPOSAL.
Answer:
Offeror shall provide payment andperfonnance bond equal to 100% ofvalue
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contractte1m.
Question 39. Amendment Three, Page 2, Question 3, and Page 9.Q38, Page 22 Q 91 .
. (Et Seq): Payment, Performance Bond ..
The purpose of a Performance Bond is to protect the State from revllnue
losses and to offset unanticipated expenses should a vendor either fail to
perforni or leave the business. Perf6nnance bonds are nonnally only issued
once and then renewed annually. The present response of "1 00% of value of
the contract for the total term" could mean, for example, the present gross
revenues (e.g.:@$8MaJlliually) x7 years = $56M bond. If based on gross
revenues to the State, using present conditions, it could mean $4M x 7 or a
$28M bond: Either amount seems extraordinarily high and unobtainable from
any bonding company by any vendor.
A Payment Bond provides essentially the same protection as a Performance
Bond and therefore to require both seems excessive.
Would the State consider amending this languageto something like: "Vendor
shall provide a performance bondequalto one year's anticipated revenue to
the State and shall maintain this bond by annual renewalfor each subsequent
year of the contract term. Failure to maintain the bond maybe groundsfor
breach of the contract. The amount of the bond shall be determined upon
contract award but shall be based on the anticipated annual revenue to the
State as reported in the Contractor's Cost Proposal. "
Answer:
Offeror shall Provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each snbsequent year ofthe contract term.
Question 40. Amendment Three, Page 20, Question 82: Commissary Provider.
The RFPrequiresthat the Inmate Telephone Service Provider interface with
the. Commissary in order to provide debit services. Some commissary
. providers are supportive of inmate debit telephone services and others are··
20
SOLICITATION AMENDMENT; .
. AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Pto osal Due Date:Se tember 14, 2006
PLEASE NOTE:
ARIZONA ..
DEPARTMENT. OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542,1172 PHONE
... (602) 36~3790 FAX
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS'PART OF YOUR PROPOSAL.
not. Is the. State prepared to compel cooperation from the commissary
provider for the implementation of debit services?
Answer:
Department Inmate Banking handles deposits to and debits fromthe inmate
accounts, not the commissary provider. The RFP does not require interfacing
with the commissary provider in order to provide debit services. The PIN
would allow the appropriate amount of money debited directly from the
inIDate account. However, if the vendors solution requires the interface with
the Commissary Provider, it is expected that Offeror would negotiate with the
Commissary Provider to make the necessary arrangements.
Question 41.
SC9pe ofWork2.6.5 and.2.6.6.
In Paragraph 2.6.5 the RFP asks about experience with "System-wide Inmate
Telephone Systems". The following Item, 2:6.6, asks about "LocalInmate
Telephone Systems". We are unclear as to how to distinguish between
System"wide and Local inmate telephone systems. A vendor could have all
10 facilities in a statewide DOC,bnt each site could be standalone. Should
this be classified. as System-wide or Local? Likewise, a state could have all
of their Adnlt facilities networked together and sharing information, but
. utilize a separate vendor for the Juvenile facilities. Would the system at the
Adult facilities be considered System-wide?
Answer:
A local inmate telephone· system would be a system at a single facility, a
system-wide inmate telephone system would be one covering multiple
facilities.
Question 42.
Scope of work 2.4.3.6 and Amendment Three, Page 2, Question 6.
We are unclear about theCentralized System Database requirement. Does the
State require two databases, one at a Contractor provided site and one at the
Department's Central Office in Phoenix; or does the State require one
database, located at a contractor provided site, with full accesS from the
Department's Central Office in Phoenix?
Answer:
The Department requires one database maintained by the contractor, with full
access fromthe Department at Central Office via the Department network.
21
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON,M/C55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-'1172 PHONE
(602) 364-3790 FAX
REQuEST. FOR PROPOSALNO. 060072DC
AMENDMENT NO. SIX
Pro osalDue Dafe:Se tember 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS'PART OF YOUR PROPOSAL.
Question 43. The following are questions that. do not require· a specific response at this
time but will warrant discussion and· agreement during final contract
negotiations and are presented for that purpose.
The insurance requirement includes a request for Professional liability.
(Please refer to the Special Terms and Conditions, subsection 1.25. 7 and the
Celtificate of Insurance on page 86 of the RFP.) Professional liability
insurance is not normal in a concessionary agreement within the
telecommunications industry as there are no fees paid by the State and there
is no consultative agreement.
Answer:
Special Terms and Conditions, Paragraph 1.25.7 is being deleted from this
RFP.
Question 44. The terms ofthe indemnification clause (Special Terms and Conditions,
subsection 1.24) exceed.the similar requirements of other recent large state
RFPs. Complete coverage ofthese inden1J1ityprovisions may not be available
to otherwise well-qualified vendors . This could have the effect of limiting
competition and hence the competitiveness of the proposals thai will be
. offered to the State. We request that these requirements be reduced to a level
comparable to the recent RFPs of other major state DOC's.
Answer:
The Department does not have other state RFPs to compare what is being
asked .
Question 45. .. The specialterms and conditions, subsections 1.24.1,1.25.4.8, 1.25.6.6 and
1.25.7.3, refetto waivers of Subrogation. We request that thesebe amended
to include an affirmative Waiver ofSubrogation between the parties in order
to trigger the coverage for the Waiver of Subrogation requirement.
Answer:
. The Department will not agree to waiver of subrogation for both parties;
These sections will remain as written in the RFP. These are standard clauses·
in the Special Termsand.Conditions approved by the Arizona Department of
Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
.
.
.
Question46. 204.5.4 The IPS proposedJor the Department must allow for investigation
personnel to access the inmate call records atany Department facility from
22
·SOLICITATION AMENDMENT
A.RIZONA.
DEPARTMENT· OF CORRECTIONS
.. 1601W;JEFFERSON,M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
. (602) 542-1172 PHONE
(602) 364-3790 FAX
.
Proposal. Due Date: Se tember 14, 2006·
PJ..EASENOTE:
.
AMENDMENT NO. SIX·
REQUEST FOR PROPOSAL NO.060072DC
Solicitation Contact Persou:Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
the Department headquarters in Phoenix and or remotelyfroin their place
of residence. In addition to the department headquarters in Phoenix, can.
the DOC quantifY the number of remote access points required?
Answer:
The vendor solution does not need to provide remote access points, .as long
as it provides access to the Department Central Office network. The
Department will provide remote access from the facilities via the
Department WAN, and remote access from residences via the Department
remote access gateway. This will simplifY security and ensure users are
authenticated via the Department.
Question 47.
In Question and Answer Amendment 33, The answer to question 59, page 14
states the DOC will not allow for the Contractor to charge the called parties
a LEC/CLEC billing fee for billing of the called party collect calls via a
LEC/CLEC. In the answer to question 61, page 14, the DOC will allow
Contractor to charge a per call comp fee. This fee will be included in the cost
of the call evaluation. The per call comp fee will be included as
commissionable gross revenue.
Clarification: the PCC charge is normally levied by facilities based IXC
carriers in order to recover the c.Ost of dial around remittance to PSPs .
(payphone service providers). PCC ranges from $.47 to $.67 per calland is
an offset to the cost ofdial around remittance and administration. As the
DOClUay be aware, dial around does not apply to inmate caJIing and thus is
not a charge that inmate telecommunication service providers normally
assess. However, many providers aretariffedto assessthis forpayphone calls
and striCtly interpreting the tariffs, they· are authorized· to charge· this on·
inmate. calls.·
The definition that is generally used for Single Bill Fee (SFB) is a once a
month .charge of approximately $1.50 - $2.00 (depeliding upon individual
suppliers fees) that are applied to a consumer's local telephone company bill
in months thatthey haveinmate collect caUcharges to their phone bill. This
fee is used to offset the costs that equipment based providers incur to bilI
collect callcharges. through the LEC.
Question: .
23
<
.. SOLICITATION AMENDMENT
ARlZON,o\
. DEP/\RTMENT OF CORRECTIONS
160tW. JEFFERSON, MIC 55303
.. CONTRAcTS IDMINlSTAATION
. PHOENIX, /\RIZON/\ 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 F,o\X
REQUEST FOR PROPOSAL NO.060072DC
AMENDMENT NO. SIX
Pro osal Du.e Date:Se tember 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS .PART OF YOUR PROPOSAL.
.
.
Under both those scenarios, it would seem only fair that if the DOC were
allowing one fee to be included in therevenue stream and for cost evaluation
that benefits only select providers, then the DOC should also allow the Single
Bill Fee as a legitimate charge to offset billing costs incurred by the
equipment based providers aswell. Would the DOC reconsider its position?
Answer:
Question 48.
. Answer: .
. Yes, however, all fees that apply to the rate charged must be identified
individually. Each fee must be identified as commissionable revenue or non.
commissionable revenue.
Section 1.35 Payment, Performance Bond and Insurance - As noted several
times in the recent Addendum, the REP requires aPaymentlPerformance
bond equal to "100% of the values of the contract for the totlll term." We
estimate the call revenue for the entire seven year term to be. $60 million or
more and commissions will be rou.ghly half that amount or $30 million.
Which amount is required for the bond?
Offeror shall provide payment and performance bond equal to 100% of value
of the contract fot the first year and shall maintain this bond .by annual
renewal for each subsequent year of the contract term.
Question 49. . Section 1.3 5 Payment, Performance Bond and Insurance - To the best of our
knowledge, this bond ainount is the highest ever requested for an inmate
phone service contractin the United States. It is not, however, anywhere near
the largest in terms of revenue, inmate popUlation or any other factor which
.would drive this requirement. The cost of such a bond is prohibitive and will
seriously and negatively impact thecommissions that any company could
offer to theState of Arizona. Further, the requirementthat connnissions be
paid up front each year eliminates the State's risk of payment failure under
this contract. It is likely that any vendor who bids will take exception to this
bond requirement and propose a lesser alternative.
Many State and County contracts have elected to omit the performance bond
entirely because of the. significant· investment in millions of dollars in
equipment by the vendor and the fact that there is no cost whatsoever to the
State. Given the above, will the State consider a lower bond amount orno
.·bond? If a vendor takes exception to this requirement, will their proposal he·
rejected without further consideratiori?
24
.SQLICITATIONAMENDMEN1' .
··.ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
. PHOENIX, ARiZONA 85007-3002
(602)542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSALNO.060072DC
AMENDMENT NO. SIX
Pro osal DUe Date: Se tember 14, 2006
. Solicitation Contact Person: Kristine Yaw
PLEASE NOTE:
THIS.AMENDMENT MUST liE SIGNEO AND RETURNED AS'PART OF YOUR PROPOSAL.
Answer:
Offeror shall provide payment mid performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by mrnual
renewal for each subsequent year of the contract term.
Question 50.
Section 3. I I Identification of Taxes - The FCC, each State, county and city
may assess taxes and fees that are assessed on telecommunications charges.
These taxes are imposed by the governmental authority and simply passed on
to the consumer by the vendor -regardless of which vendor is providing the
service. In addition, these charges change frequently. Most companies utilize
tax services to. maintain a database of information to keep up with the .
complex matrix of tax information. This complexity makes it virtually
impossible to provide the State with a complete array of all possible taxes and
fees for all possible call types. Since all taxes affect all bidders equally;
providing the State with. a list of taxes assessed by every State and
mnnicipality is meaningless from an evaluative standpoint. Will the State
accept information from bidders which includes only those fees and charges
assessed. and controlled by the Vendor? This would allow bidders to omit
Federal, State aIld Local taxes and fee information from our responses - those
which are mandated by government and affect all vendors equally?
Answer:
Section 3.1 I Identification of Tax is amended to read "Contractor is
responsible for collecting and remitting all required taxes. Contractor shall
only collect the actual tax.amount."
QuestionS!.
Section 2.4.7.4-Given the extremely high temperatures in Arizona, can
vendors expect air conditioning to be provided in the equipment rooms of all
facilities?
Answer:
Yes. The vendor should provide equipment temperature requirements so that
these can be checked with the facility. This will ailow the Department to fix
any air conditioning problems in a timely manner, .
. Question 52. . General - Historical Call Volume by Facility - it is critical that call volume
. information by facility be provided to vendors. The current vendor has this
information, and by withholding it, they are impeding the bid process and
creating an unfair. advantage for themselves.
25
I,"
"
·SOLICITA1'IONAMENDMENT "
REQUEST FOR PROPOSAL NO. 060072DC
ARIZONA
DEPARTMENT OF CORRECTIONS
160lW. JEFFERSON, M/C 55303
CONTRACTS 'ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172PHONE
(602) 364-3790 FAX
AMENDMENT NO. SIX"
Sdlicitation Contact Person: Kristine Yaw
Pro osal Due Date: September 14,' 2006
PLEASE NOTE: THIS AMENDMENT MUST BE SIGNED AND RETURNED AS'PART OF YOUR PROPOSAL
Answer:
Please see the attached Attachment #10, Historical Call Volume byFacility
for the requested information.
Question 53.
General ~ Please confirm the State's position on bidders who take exception
to any mandatory requirement. Will any proposal taking exception to
mal1datory bid requirements be disqualified and removed from consideration?
Answer:
Any exceptions to the RFP requirements need to be clearly identified in the
Offeror's proposal for review and determination by the Department.
Question 54.
General ~ Given the number of significant remaining questions regarding this
RFP we respectfully request a two week extension of the due date.
Answer:
The proposal due date has been amended to September 14,2006.
Question 55.
Amendment No. Three, Question 61, page 14. What is a "per call comp fee"?
How does a per call comp fee differ from a "surcharge'~ as shown in the Cost
Proposal Form (RFP page 85)?
Answer:
Clarification: Payphone Compensation is an FCC mandated fee that came
into existence·in the mid 90's when the LEC's and thepayphone providers got.
together and demanded compensation for the use oftheir public phones when
customers made IXC calls. It was mandated by the FCC and effected MCI,
AT&T and Sprint. The LEC's and Payphone service providers said they
wanted fair compensation for any call made on their equipmentthat they did
1~9t bill for. It is basically the charge for using their lines and equipment to
reach a network other then theirs. The calls are,tracked and the IXC's are
required to remit payment to a clearing house (Cincinnati Bell) for those
calls, the LEC's and Payphone providers also :remit to Cincinnati Bell for
payment from all the IXC for all calls made on their identified payphone
lines. The FCC first mandated this payment at about $.024 per call for public
payphones. The cost of the compensation was increased over time and the
LEe's and Payphoneproviders went back and had prison lines included in the
types of calls' they wanted compensation on since they were collect and
completed on a public or semi-public phone. Thisis a pass through fee that
is remitted back. to the LEC's via the clearing house. In the case of a supplier
this is not considered revenue as they collect it and pass it on to the LEe.
26
"fF";;=,==~~=~==~=====~===~===~=========;J
(, SOLICITATION AMENDMENT
. ARIZONA
", DEPARTMENT, OF CORRECTIONS
'1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
'PHOENIX,ARIZONA 85007.3002
, '
(602) 542-:(172 PH()NE '
(602) 364-3790 FAX
AMENDMENT NO., SIX '
REQuEsT FOR PROPOSAL NO,060072DC
'Pro osal Due Date: Se tember 14, 2006
PLEASE, NOTE:
Solicitation Contact Person: Kristine: Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OFYOUR PROPOSAL.
ThePayphone Surchaigeis a completely different charg/e. It is basically a
setup fee for the collect call and automated services needed to complete the
call. Generally providers keep the revenue associated with the surcharge to
cover their expenses and remit the per call comp fee to the clearing house to
pay for the use of the LEC's equipment. In locations where providers own the
lines and equipment, they do not charge per call compensation since they get
the benefit of the revenue associated with the call. However, LEC's can
collect it,and it can be considered part of the commissionable revenue
stream.
27
,\r.=;:=~======================================~===9l
i~ 'SOLICITATION
AMENDMENT
.
.
ARIZONA
DEPARTMENT OF CORRECTIONS
i601W. JEFFERSON, MlC 55303
CONTRACTS.J\j)MlNlSTRATION
PHOENIX, ARIZONA 85007·3.002
(602) 542·U72 PHONE
(602)364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: Se tember 14, 2006
PLEASE NOTE:
Solicitation Contact Person: .Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PARTOF YOUR PROPOSAL.
.
'
.
.
ATTACHMENT#10
.'
SOLICITATION NO. 0600 72DC
'.
ARIZONA DEPARTMENT OF
CORRECTIONS
.
.
HISTORICAL CALL VOLUME BY FACILITY
ARIZONA DEPARTMENT OF CORRECTIONS
(01 July 2005 thru 30 June 2006)
AZDOCSite
ASPC-Doualas
Complex Main
Panaao Unit
ASPC-Evman
Cook Unit
.
.
. Meadows Unit
.
.
'
Rvnninq Unit
.
.
'
.
SMUIUnit
SMU II Unit
.
ASPC·Florence
Complex Main
.
East Unit
Picacho Unit
'.
Calls/Minutes
Local
IntraLATA
InterLATA
Total Calls
Total Minutes
Total Calls
Total Minutes
2111
25544
254
Total Calls
Total Minutes .
Total Calls
Total Minutes
Total Calls
Tota/Minutes .
Total Calls
Total Minutes
Total Calls
Total Minutes
548
31164
847
'.
17455
1685
19191
2707
9780
394
4612
428
2586
0
0
.
Total Calls
. Tota/Minutes
Tota/Calls
Total Minutes
Total Calls
Total Minutes
2716
36640
. ' 2311
9794
115162
.30816
10060
111047
16956.
109536
0
0
.
2666
31254
1302
15732
240
2718
8,960
119,462
906
'.' 104406
9490
102409
48292
2144
28915
4127
33371
0
0
.
8783 .
102,097
507,229
17690
204679
8500
. 98405
3665
49193
2135
26837 .
.
.
28
International
Other
33
459
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
462
4,349
. 0
0
36
382
0
0
0
0
0
0
.
54639
747429
7796
202859
...'
.
Interstate
.
.
11569
I
2044
26902
3105
.
42169
1615
21481 .
4736
37077
0
0
6838
79,963
2930
37985
1002
13366
. .
.
.
..
"
\ SOLICITATION AMENDMENT
. ARIZONA.
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON,
55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007-3002
(602)542-1172 PHONE
. (602) 364-3790 FAX
we
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Pro osal Due Date: Setember 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
ATTACHMENT#10
SOLICITATION NO. 060072DC
.
.
ARIZONA DEPARTMENT OF
CORRECTIONS
HISTORICAL CALL VOLUME BY FACILITY
ARIZONA DEPARTMENT OF CORRECTIONS
(01 July 2005 thru 30 June 2006)
AZDOCSite
ASPC·Lewis
Bachman Unit
BarchevOnit
.
Bucklev Unit
Morev Unit
....
Rast Unit
Stiner Unit
ASPC·Perrvville
Complex Main
SACRC
A$PC-Phoenix .
Alhambra Unit
Globe Unit
Calls/Minutes
Local
IntraLATA
InterLATA
Interstate
International
Total Calls
Total Minutes
Total Calls .
Tota/Minutes .
Total Calls
Total Minutes
Total Calls
Tota/Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
24145
3357
39542
2463
32304
2289
27929
.5640
5957
4029
63169
3392
41383
78062
51613
1495
165
1826·
1
12
1
13
8
89
22
285
0
0
276601
31395
356565
20878
233728
10446
116819
9372
113414
26582
298681
4142
56553
2411
32587
2149
29774· .
6349
86222
2820
32704
952
11724
4172
49399
119012
Total Minutes
Total Calls·
Total Minutes
1,386,85
7 ..
3948 .
39534
.
.
Total Calls
Total Minutes
Total Calls
Total Minutes
22229
1361
18173
2809
2959
26520
13123
0
176L 179 .
.680
0
0
0
8395
..
. 631
7738
414
5653
/l,;l62
108184
1042
13653
.
29
..
0
0
0
0
0
0
0
0
0
0
0
0
1
.
622
6662
2558
28971
..
.
36566
I· 165419
3419
43255
260276
.
27704
12618
.
7276
81654 .
468
5617
2125
.
.
Total Calls
19402
Other
0
0
0
0
.
.
0
0
589
5106·
.
0
0
0
0
".'
.\
.
.
.
.
.~.; SOLICITATION AMENDMENT
ARIZONA
.
.
DEPAIlTMENTOFCORRECTIONS
1601W~ JEFFEIlSON, MlC55303
. CONTAACTS ADMINlSTAATION
PHOENIX, AIDZONA 85007,3002
(602) 542'1l72PHONE
(602) 364-3790 FAX
)
REQuEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO.
Proposal Due Date:Se tember 14, 2006
PLEASE NOTE:
srx
Solicitation Contact Persori: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART
OF YOUR PROPOSAL.
ARIZONA DEPARTMEN'£OF
CORREC'£IONS
ATTACHMENT#10
SOLICITATIONNO. 060072DC
.'
HISTORICAL CALL VOLUME BY FACILITY
ARIZONA DEPARTMENT OF CORRECTIONS
(01 July 2005 thru 30 June 2006)
AZDOCSite
ASPC-Safford
Complex Main
Calls/Minutes
IntraLATA
InterLATA
Interstate
International
Other
.
.
Total Calls
Total Minutes
Total Calls
. Total Minutes
'.
Ft Grant Unit
.
ASPC-Tucson
Comblex Main .
Manzanita Unit
ASPC-Winslow
Complex Main
.
AlLache Unit
Local
.
ASPC-Yuma.
CoinlJlexMain .
.
222
1840
461
6035
3861
43971
18120
241808 .
16350
211206
22602
295701
1512
19139
2277
29917
19402
889
9173
.
''-c.
Total Calls
Tota/Minutes
Tota/Calls
Total Minutes
Total Calls
Tota/Minutes
Tota/Calls
Total Minutes
32185
4262
373205.·
0
0
52057
0
0
113
1316
146
1901
71787
I 966822
829
0
0
0
0
1947
.
...
.
0
0
0
8004
2190
2731
29223
6
37
7459
4644
61692
741 .
9216
969
9154
587
644:2
0
0
0
0
3
42
0
0
39306
466098
101772
5936
77312
22840
1682
13052·
173233
228
o.
.
Total Calls
Total Minutes
.
19377
200162
12744
172274
42850
503647
.
30
8381
109380
.
.
~
I
"
'
"
','
\1 80LICITATIONAMENDMENT
,ARIZONA
,DEPARTMENTOFCOJUrnCTI()NS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION,
paOENIX, ARIZONA 85007-3002
(602) 542,1172 paoNE
"
(602) 364-3790 FAX
AMENDMENT NO. SIX
REQUEST FORPROPOSAL NO. 060072DC
SolicitatiortCon~ct Person: Kristine Yaw'
Pro usal Due Date: Se tertlber 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED
AS PART OF YOUR PROPOSAL.
"
ATTACHMENT#10
SOLlC/TAT/ONNO. 060072DC
"
ARIZONA DEI'ARTMENTOF ' "
CORRECTIONS
,
"
HISTORICAL CALL VOLUME BY FACILITY
ARIZONA DEPARtMENT OFCORRECTIONS
(01 July 2005 thru 30 June 2006)
AZ DOC Site
PRIVATIZED
Florence, West
Kingman
,
Marana
Phoenix West
,
Total Calls
,
Total Minutes
Calls/Minutes
,"
,
,
IntraLATA
InterLATA
Interstate
International
590
4967
1468
18282
3389
39604
23736
277 818 '
18519
204764
68,384
870301
1112
12137
4422
50829
' 5439
68874
11303
144774
16609
213099
4125
55804
1151
114225
5403
66811
1304
16018
1086
14530
0
0
343999
4,061,51
6
399877
299628
100819
4617583
3961739
1385282
Local
Other
,
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
,
,
1199
13080
' 251
2867
0
0
9899
101941
,
"
Notes: *If the Unitis not listed it has becn consolidated under the Complex Main columns.
*SMU II has been consolidated under SMU I.
*Ft Grant and Apache figures were derived from previous year data.
31
0
0
0
0
0
0
0
,0
,
0
0
'
,
"
, .·SOLICITATIONAMENDMENT
.
.•.. ....
ARIZONA·
D1:":PARTMENT()FCORREC'fIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINIS'fRATlON
.PHOENIX, ARlZONA85007-3002
(602) 54Hl72 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO; SlX
Pro osal Due Date: Se tember 14, 2006
. Solicitation Coritact Person: Kristine YaW
PLEASE NOTE:
THISAIVJE~DMENT MUST BE SIGNED AND RETURNED AS PART OF Y~UR PROPOSAL.
ALL OTHER PROVISIONS OF THE SOLICITATION SHALL REMAIN IN THEIR ENTIRETY.
The above referenced Solicitation Amendment
Offeror hereby acknowledges rec:eipUmd
is hereby executed this 24'h Day of August,
understanding of above amendment.
. 2006, in Phoenix, Arizona,
Signature
Date
Typed Name and Title.
Name of Company
32·
ARTMENi,~~r~:>
Ii REVISED .FEE SCHEDULE
ARIZONA DEP
SOLICITATION NO. 0 6 0 0 7 2 D C C O R R E C T I O N S
SOLICITATION AMENDMENT NO. SIX
Contractor Name: _________---'--~~---'-~
Contractor Cost Proposal Form
Contractors shall provid~ the ,dollar amount of up front payment the Department will receive at the· beginning of each year of the contract term.
This up front shall be based on the commission rate offered. A true up payment shall be made at the end of each contract
$.
year for the balance. of the commissiQns. .
.
.
Contractor Proposed Rates·
Type Call
Col/ect
Local
IntraLATA·
InterLATA
.• Interstate
International
'Prepaid
local
IntraLATA·
InterLATA
Int",rstate
International
0.00%
20 Min Call Cost
Family Costs
-
$
$
"$
-
I
$
$
$
$
$
,
-
-
I
I
.
--
"
"$
"$
$
I
!
I
j.
"$
"$
"$
1I
-$-
I
Debit
Local
Intra LATA
InterLATA
Interstate
Iinternational·
--
-
"$
"$
"$
-
$
$
$
. Total Farnilycosts
$
.
I
I
Commission Rate.
IPer Minute R.ate
Surcharge
Per· Call Comp
1
Call Data (Total Calls " 2005 Data)
60o/~iCoIject
------
=-_.
---~
---1",. -_..
. ... _.. ,,,,j... _ ...
i
30%iPrepaid
435.832t Local Calls·; ........
35§;995TirltraLAfAciiHsT
.
... I .
. 4i9:~~~[ jl1t~rI2'i'A c;.~ii~ L
124 -S901 Interstate Calls I ·
,
1
S,162, International Calls
... __.__ ." .... ,,,..1.....
. 1oo/0jDe i>it
,
'...l
-.. -....... 1 _ +
[ I
i
~ . ---~~~.,~----,-,----.---:;-.~--. ___N-4
33
.l..,
I
.
"-------,---!..-----.-~----
i
