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Inmate Telephone System (IPS) Evaluation Summary and Scoring
Solicitation No. ADOC14-00003887 / ADC No. 14-066-24
CRITERION 1 –
Commission Rate
Available
Points
Commission Rate:
1500
SCALE
Calculated at the rate of 15
points for every percentage
of commission. (For
example: 60.0 %
commission rate = 60.0 X 15
= 900 points).
CRITERION 1
Total Available Points:
CRITERION 2 – Technical
Requirements
Introduction/IPS Components
2.4.3
Global Tel*Link Corporation
Securus Technologies, Inc
Telmate
Points: 1410
Commission rate: 94%
Points: 1249.50
Commission rate: 83.30%
Points: 1080
Commission rate: 72.00%
Total
Points: 1408.50
Total
Points: 1410
Total
Points: 1249.50
Total
Points: 1080
Points: 12 Exceeds Requirements
S = being able to handle all calls
simultaneously. Has the ability to
shutdown a specific facility or yard at
specified time 2.4.3.20. ICER program
detects inmate to inmate calling.
Points: 12 Exceeds Requirements
S = being able to handle all calls
simultaneously. Has the ability to
shutdown a specific facility or yard at
specified time 2.4.3.20. Caller IQ program
detects inmate to inmate calling. The
system allows inmate family to unblock
numbers previously blocked 2.4.3.24.
Points: 12 Exceeds Requirements
S = Provides secondary database and an
off-site tape backup, effectively creating a
third redundancy location. 3 way calling
tested by an independent party. Being able
to handle all calls simultaneously.
THREADS investigative tool is good.
Points: 15 Significantly Exceeds
Requirements
S= Live operators review every flagged
“3-Way Suspected” call to ensure
accuracy and eliminate false positives.
Reports are issued on relevant calls
drastically reducing staff resources. 100%
simultaneously call usage. Telmate
Investigator included. Provides secondary
database and an off-site tape backup,
effectively creating six redundancy
locations. Has the ability to import voice
bio-metric from hand held recorders.
Points: 6 Meets Requirements
Continuous voice bio-metric is available
and at a reduced commission rate.
Points: 6 Meets Requirements
S = Basic voice bio-metric is included.
Continuous voice bio-metric is available
and at an additional cost.
Points: 8 Exceeds Requirements
S = Basic voice bio-metric is included.
Continuous voice bio-metric Investigator
Pro is available and is included.
Points: 8 Exceeds Requirements
S = Continuous voice bio-metric is
included. Ability to update staff and
vendor voice bio-metric.
Points: 3 Meets Requirements
S = HTTPS a secured website can access
anywhere with login.
Points: 3 Meets Requirements
S = HTTPS a secured website can access
anywhere with login.
Points: 3 Meets Requirements
S = HTTPS a secured website can access
anywhere with login.
Points: 3 Meets Requirements
S = HTTPS a secured website can access
anywhere with login.
Points: 4 Exceeds Requirements
S= three options were given for possible
Points: 3 Meets Requirements
S = IQ technology available with strong
Points: 5 Significantly Exceeds
Requirements
Points: 5 Significantly Exceeds
Requirements
Available
Points
15
3
Personal Identification Numbers
(PINs) 2.4.4
CenturyLink Public Communications,
Inc.
Points: 1408.50
Commission rate: 93.90%
9
15
10
2
6
10
General System Management
Requirements 2.4.5
5
Restrictions, Fraud Control
1
3
5
1
3
5
Available
Points
Options and System Security 2.4.6
General Operational
Requirements 2.4.7
SCALE
CenturyLink
5
5
1
3
System Call Recording 2.4.8
3
5
General Telephone Equipment
Requirements 2.4.10
3
Telmate
fraud activity, flag the call for
investigation play warning msg, and call
termination. Detection features have a
highly configurable parameter. ICER
technology from JLG takes digital print
of voice, stores in system flags two
inmates communicating. Also data
detective feature showing links to other
inmates, Friends and Family Members
and others.
fraud detection. Three options were given
for possible fraud activity, flag the call for
investigation play warning msg, and call
termination. Also data IQ feature showing
links to other inmates, Friends and Family
Members and others. W = 3 way calling
detection function is weak
S = THREADS technology available with
strong fraud detection. Three options were
given for possible fraud activity, flag the
call for investigation play warning msg,
and call termination. Also Investigator
Pro/THREADS feature showing links to
other inmates, Friends and Family
Members and others.
S = Geo position (True Location)
eliminates the advantage families gained
by using third party call diverters. Three
options were given for possible fraud
activity, flag the call for investigation
play warning msg, and call termination.
Points: 5 Significantly Exceeds
Requirements
S = Can escalate to our sister divisions,
Aznet is used; IPS provider is also the
provider of the network services;
Points: 3 Meet Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 4 Exceeds Requirements
S =system for recording is highly
configurable. Platform more robust than
current system.
Points: 4 Exceeds Requirements
S =system for recording is highly
configurable. Platform more robust than
current system. Integrated Keyword search
ability.
Points: 4 Exceeds Requirements
S = the proposed IPS platform is more
robust than the current platform. Keyword
search ability (Word Spotting).
Points: 4 Exceeds Requirements
S = Platform more robust than current
system; Multiple calls can be monitored
simultaneously by using the call player
any active call can be paused, advanced,
reversed or terminated.
Points: 4 Exceeds Requirements
S = Platform more robust than current
system; Multiple calls can be monitored
simultaneously by using the call player
any active call can be paused, advanced,
reversed or terminated. The investigator
monitoring an inmate’s conversation may
also cut-in and talk to each party and/or
terminate the call from his/her phone,
workstation, or remote computer, section
2.4.9.5. Allows the user to activate Scan,
which causes the system to sequentially
select and “play” the
live conversion of each active call for a
specified interval (e.g. 30 seconds), before
scrolling to the next active call listed on
the Live Monitoring screen.
Points: 3 Meets Requirements
WinTel 7090SSE telephone can be
provided at no cost to the Department. No
security concerns.
Points: 4 Exceeds Requirements
S = Platform more robust than current
system; Multiple calls can be monitored
simultaneously by using the call player
any active call can be paused, advanced,
reversed or terminated. The investigator
monitoring an inmate’s conversation may
also Barging in and out of call and talk to
each party and/or terminate the call from
his/her phone, workstation, or remote
computer, section 2.4.9.5. Allows the user
to activate Scan Patrol, which functions
like a scan button on an automobile
AM/FM radio.
Points: 4 Exceeds Requirements
S = At the conclusion of the contract,
Telmate will provide the Department
with call recordings in a non-proprietary
format (.WAV, .MP3, etc), on a medium
of the Department’s choosing, such as an
external hard drive.
Points: 3 Meets Requirements
Platform is basic.
5
Live Monitoring 2.4.9
1
Securus Technologies, Inc
5
5
1
Global Tel*Link
5
Points: 3 Meets Requirements
WinTel 7090SSE telephone can be
provided at no cost to the Department.
No security concerns.
5
1
3
5
Points: 3 Meets Requirements
WinTel 7090SSE telephone can be
provided at no cost to the Department. No
security concerns.
Points: 3 Meets Requirements
WinTel 7090SSE telephone can be
provided at no cost to the Department.
No security concerns.
Available
Points
Data Back-Up 2.4.11
SCALE
CenturyLink
5
1
3
Telmate
Points: 3 Meets Requirements
All call records and data are backed up in
Dallas, Texas, Mobile Alabama.
Points: 3 Meets Requirements
All call records and data are backed up in
Dallas Texas x 2, and Atlanta,
Points: 3 Meets Requirements
Oakland, California, Dallas Texas,
Houston Texas, Atlanta GA
Points: 3 Meets Requirements
Points: 2 Does Not Meet Requirements
W =Data IQ requires VPN access to DOC
or to GTL to access outside DOC network.
Points: 4 Exceeds Requirements
All functions for Investigators are located
in one site SCP.
Points: 4 Exceeds Requirements
All functions for Investigators are located
in one site.
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 4 Exceeds Requirements
S = offer quarterly review
Points: 4 Exceeds Requirements
S = offer quarterly review
Points: 3 Meets Requirements
Points: 4 Exceeds Requirements
S = reverse directory look up capability;
Automatic reinstatement after
suspension. Ability to specify time frame
for suspensions.
Points: 4 Exceeds Requirements
S = reverse directory look up capability;
Automatic reinstatement after suspension.
Ability to specify time frame for
suspensions. Graphs/reports function
detailing call results. Detail graphs and
ease of use.
Points: 3 Meets Requirements
S = Webinars available on demand
training and scheduled. Offer a 24/7
technical services.
Points: 4 Exceeds Requirements
S = Webinars available on demand
training and scheduled. Offer a 24/7
technical services. Detailed training plan
in document.
Points: 12 Exceeds Requirements
S= Committed to hire current provider
field technicians. Has the ability to
provide significant additional
staff/resources if necessary. Ability to
zero out to live operator.
CenturyLink’s procedure for blocking of
uncollected LEC billing is preferable.
Points: 9 Meets Requirements
S = have two downloadable apps for
Family account management. Live support
chat line.
W = unable to zero-out to speak to a live
operator. Unable to confirm any number
listed on the GTL webpage on 7/24/14.
Did locate numbers on Connectnetwork
website. GTL’s procedure for blocking of
Points: 5 Significantly Exceeds
Requirements
S = THREADS provides ongoing review
of the PIN database.
Points: 5 Significantly Exceeds
Requirements
S = reverse directory look up capability;
Automatic reinstatement after suspension.
Ability to specify time frame for
suspensions. Work order tracking within
the Facility Portal as well as additional
administrative reports.
Points: 5 Significantly Exceeds
Requirements
S = training through online
instructor-led classes or on-site, one-onone and classroom training sessions. Offer
a 24/7 technical services. Will send
training staff to assist and development of
ADC DVD.
Points: 9 Meets Requirements
S = Securus is the only vendor that allows
users the ability to calculate the cost of a
call using our “Rate Calculator” function
of the web site. Live support chat line.
Able to speak to a live operator after
multiple menu options.
5
IPS Management/Administration
Requirements 2.4.12
3
Securus Technologies, Inc
Points: 3 Meets Requirements
All call records and data are backed up in
San Antonio, Atlanta, St Louis.
5
1
Global Tel*Link
5
PIN Transfer Between
Department Sites 2.4.13
5
1
3
5
Semi-Annual Review 2.4.14
5
1
System Reporting Function 2.4.15
3
5
5
1
Service & Maintenance 2.4.17
5
5
1
Training Requirements 2.4.16
3
3
5
15
3
9
15
Points: 4 Exceeds Requirements
S = Destination Numbers (reverse
directory look up) capability, Automatic
reinstatement after suspension. Ability to
specify time frame for suspensions.
Points: 4 Exceeds Requirements
S = Webinars available on demand
training and scheduled. Offer a 24/7
technical services.
Points: 12 Exceeds Requirements
S = Zero out feature is strong – 1 minute
waiting time. Service alerts can be sent to
the facility personnel if desired. Local
technicians with a 2 hour response
window.
Available
Points
Equipment/System Maintenance
2.4.18
SCALE
5
1
Response to Maintenance Calls
2.4.19
CenturyLink
3
5
Global Tel*Link
Points: 4 Exceeds Requirements
S = Technician will provide monthly
preventative maintenance; Manager will
provide Monthly Operation Review –
Network, Software checks
Points: 3 Meets Requirements
uncollected LEC billing is weak.
Points: 3 Meets Requirements
S = Technician/manager will provide
quarterly preventative maintenance.
Provides detailed method on IPS
maintenance
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Securus Technologies, Inc
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 4 Exceeds Requirements
S = Local technicians with a 2 hour
response window.
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 4 Exceeds Requirements
S = Provided a detail escalation
procedure to senior management
Points: 4 Exceeds Requirements
S = Provided a detail escalation procedure
to senior management
Points: 4 Exceeds Requirements
S = Provided a detail escalation procedure
to senior management
Points: 4 Exceeds Requirements
S = Provided a detail escalation
procedure to senior management.
Company president cellphone number
available to everyone.
Points: 3 Meets Requirements
Points:
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Points: 3 Meets Requirements
Recovery plan is presented in great detail.
Points: 3 Meets Requirements
Recovery plan is presented in great detail.
Points: 3 Meets Requirements
Recovery plan is presented in great detail.
Points: 4 Exceeds Requirements
S = Committed to customer satisfaction
and making system modifications at no
cost.
Points: 3 Meets Requirements
Inmate Telephones, cabling, wiring
become property of the Department at the
end of contract.
Points: 4 Exceeds Requirements
PCs, laptops, printers, and wireless
headsets will be the property of the
Department. Committed to customer
satisfaction and making system
modifications at no cost.
Points: 3 Meets Requirements
All wiring will remain the property of the
Department.
5
1
3
Telmate
5
Critical Component Availability
2.4.20
5
1
3
5
Escalation Procedures During
Service Maintenance 2.4.21
5
1
3
5
3 Meets Requirements
Maintenance Records 2.4.22
5
1
Contractor Performance 2.4.23
3
5
5
1
Post Installation and Expansion
Requirements 2.4.25
5
5
1
Catastrophic Network Failure
Conditions 2.4.24
3
3
5
5
1
3
5
Available
Points
System Administrators 2.4.26
SCALE
10
2
CRITERION 2
Total Available Points:
CRITERION 3 – Contractor
Qualification Requirements
System-wide inmate telephone
systems 2.6.5
Securus Technologies, Inc
Telmate
Points: 10 Significantly Exceeds
Requirements
S = A total of five (5) Field Service
Technicians and three (3) System
Administrators will be hired to provide
onsite maintenance and repair of the new
inmate calling platform. Access to
twelve additional existing technicians
across the state who are familiarize with
ADC current policies and procedures.
Points: 6 Meets Requirements
A total of four (4) Field Service
Technicians and three (3) System
Administrators, and 1 senior project
manager. Provides trained SAs and SATs.
Points: 6 Meets Requirements
A total of three (3) Field Service
Technicians and three (3) System
Administrators.
Points: 6 Meets Requirements
S = Telmate will hire the existing system
administrators and technicians if desired
by the Department. 3 system
administrators
Total
Points: 110
Total
Points: 98
Total
Points: 108
Total
Points: 109
Points: 6 Meets Requirements
CenturyLink serves as the inmate
telephone system provider for five state
Departments of Correction (Alabama,
Kansas, Nevada, Texas, and Wisconsin)
and is in the process of installing a sixth
IPS at the Idaho Department of
Corrections.
Points: 6 Meets Requirements
Points: 6 Meets Requirements
GTL provides service to 29 of 50 state
DOCs including 12 of the 20 largest.
Points: 6 Meets Requirements
Prime contractor in 10 Department of
Corrections. Additionally they are
the prime contractor for inmate telephone
services in 1,124 Counties.
Points: 6 Meets Requirements
Serves more than 240 facilities across the
country, at the city, county, and state
DOC levels.
Points:
Points: 6 Meets Requirements
Points: 6 Meets Requirements
Points: 12 Exceeds Requirements
23 years correctional market experience;
currently serve 243,000 inmates, third
largest telecom company in US.
Points: 9 Meets Requirements
S = GTL has extensive market presence in
the IPS industry. GTL has over 2200+
facilities and 1.1 million inmates.
For nearly 25 years, GTL has been the
trusted, one-stop source for integrated
technology solutions for
the corrections market.
Points: 12 Meets Requirements
Points: 12 Exceeds Requirements
S = Technology leadership - largest
number of patents in the industry with
over 100 issued and over 50 pending
patent approval. Serves approximately
2,200 state, county, local, and private
correctional facilities.
Points: 9 Meets Requirements
Has 9 years experience in the phone
industry. Highly customer service
focused.
Points: 12 Meets Requirements
Points: 12 Meets Requirements
Points: 9 Meets Requirements
Points: 9 Meets Requirements
Points: 9 Meets Requirements
Points: 15
Cellsense cellphone detection devices are
Points: 12
THREADS, AIS and Investigator Pro are
Points: 9 Meets Requirements
Cell phone detections and Access Data
Available
Points
10
6
10
6 Meets Requirements
10
2
Inmate Telephone Systems and
Services 2.6.7
15
References/Experience 2.6.8
20
Contractor Resources 2.6.9
15
3
Added Value to the Department
2.6.10
Global Tel*Link
10
150
2
Local inmate telephone systems
2.6.6
6
CenturyLink
6
9
10
15
4
12
20
3
9
15
3
9
15
15
Points: 15 Exceeds Requirements
Alabama and Kansas DOC highly
recommended.
Points: 9 Meet requirements
Points: 9 Meets Requirements
S = Keefe is a partner with ICS; Offer
Available
Points
Contractor Financial
Responsibility 2.6.11
SCALE
15
3
CRITERION 3
Total Available Points:
CRITERION 4 –
Implementation Plan
Introduction/ Implementation and
Cutover Plan 2.7.1, 2.7.2
10
System Documentation 2.7.6
6
Securus Technologies, Inc
Telmate
several additional phone features not
currently provided. Reduced commission
rate on cell phone detection feature page
189.
inadequate. GTL agreed to provide CEIA
product in place of Cellsense. Cellebrite
Mobile Forensic Devices availability is a
plus.
included. W = Limited value of value
added products. Proposal provides
additional features, i.e, cell phone data
extraction, video visitations, etc.
are offered at additional cost. Video
Visitation is included.
Points: 15 Significantly Exceeds
Requirements
CenturyLink has the strongest financial
performance for both sales and net
income.
Total
Points: 72
Points: 12 Exceeds Requirements
GTL presents a strong financial position.
Points: 9 Meets Requirements
Points: 9 Meets Requirements
Total
Points: 69
Total
Points: 66
Total
Points: 60
Points: 8 Exceeds Requirements
Centurylink will be able to complete the
installation of the phones and cutover of
the IPS platform in less than 70 working
days, based on normal working hours
(Monday – Friday, eight hours each day).
The 70 day timeframe could be
compressed if the Department would
allow work outside normal working
hours. In the presentation, CenturyLink
identified 56 days implementation plan
during their presentation.
Points: 8 Exceeds Requirements
S = GTL has successfully converted over
12,000 inmate telephones from
57 former Securus platforms/customers
since 2006. 70 days implementation plan
Points: 10 Significantly Exceeds
Requirements
The Preliminary Implementation Plan
provided in Appendix C calls for
installation in 88 calendar days.
During the presentation Securus identified
58 days implementation plan, due to
equipment being in place implementation
can be reduced even further.
Points: 6 Meets Requirements
Telmate’s installations typically take 90
days from the time a data circuit is
installed.
Points: 6 Meets Requirements
S = Additional technology available.
Points: 8 Exceeds Requirements
S = Additional technology available.
GTL’s implementation and transition plan
were thorough. In most cases the transition
will be under 2 hours.
Points: 8 Exceeds Requirements
S = Additional technology available.
Securus’ implementation and transition
plan were thorough.
Points: 6 Meets Requirements
Points: 6 Meets Requirements
Points: 6 Meets requirements
Points: 6 Meets Requirements
Points: 8 Exceeds Requirements
Free calls for one day to test the system
Points: 6 Meets Requirements
Points: 6 Meets Requirements
Points: 6 Meets Requirements
Points: 6 Meets Requirements
Points: 6 Meets Requirements
Points: 6 Meets Requirements
Points: 6 Meets Requirements
Points: 6 Meets Requirements
10
10
6
10
10
2
System Acceptance 2.7.5
15
Global Tel*Link
Available
Points
2
System Testing 2.7.4
9
100
2
System Implementation and
Transition 2.7.3
CenturyLink
6
10
10
2
6
10
2
6
10
Available
Points
SCALE
CenturyLink
Global Tel*Link
Securus Technologies, Inc
Telmate
10
CRITERION 4
Total Available Points:
Total
Points: 32
50
Total
Points: 34
Total
Points: 36
Total
Points: 32
SCORING SUMMARY
TOTAL POINTS ATTAINABLE: 1800
1800 Points Possible
CenturyLink
Global
Tel*Link
Securus
Technologies,
Inc
Telmate
1408.50
1410
1249.50
1080
110
72
32
1622.5
98
69
34
1611
108
66
36
1459.5
109
60
32
1281
Assigned Criterion Points
Criterion 1 – Total Possible Points:
Criterion 2 – Total Possible Points:
Criterion 3 – Total Possible Points:
Criterion 4 – Total Possible Points:
MAXIMUM TOTAL POINTS:
1500
150
100
50
1800
Points Received:
Points Received:
Points Received:
Points Received:
Total Points Received:
