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STATE OF ALASKA
Department of Administration
Division of Infonnation Services
5900 EAST TUDOR RD.
ANCHORAGE, AK 99507-1266
SOLICITAnON # 5356
INMATE TELEPHONE SYSTEM
Date of Issue: April 4, 1997
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Solicitation # 5356
Page 2
TABLE OF CONTENTS
STANDARI;>'TERMS AND CONDITIONS
6
INMATE TELEPHONE SYSTEM
Background
Intent.
11
11
11
SYSTEM REQUIREMENTS
12
TABLE ONE
Infonnation on Institutions
Intannation on Telephone Utilities
Analysis of Calls Made by Institution
14
14
16
17
GENERAL SPECiFiCATIONS
FIGURE ONE- Monitoring System Configuration
Training
TABLE TWO
Monitoring System Components by Institution
Features of Inmate Telephone System
Telephone Set.
Controller Module
North American Numbering Plan
FIGURE TWO- Inmate Phone System
Hardware Configuration Block Diagram
19
19
f
f
t
21
21
21
26
26
26
26
27
27
SYSTEM OPERATIONAL FEATURES
28
Automated Operator
28
Answer Detection and Supervision
28
28
Three Way {Conference Calling Fraud Detection
Instructional Voice Prompts
28
Anti-Hook Switch Dialing
28
Bi-Lingual Voice Prompts and Announcements
29
Call Blocking
29
Custom Announcement to Called Party
29
DTMF Touch Tone/Rotary Accept
29
Anti-Chain Dialing
30
Time Limiting
30
Audible Warning and Cut-off..................................•................................................30
Auto Shut-Down and Restoral
30
., os
Call Monitoring
30
Tone/Pulse Dialing
30
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Solicitation # 5356
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Remote Service Cut-Off
31
INMATE TELEPHONE INSTRUMENT
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LOCAL HOST PROCESSOR
Time of Day Restriction
Auto Real-Time Inmate Voice Up-load
Auto-Blocking
Block Number Table
Call Record Storage
Single Source Down-Loading Interface
Uninterrupted Operation
Auto Alarm
TrunklLine Concentration
Central Processor Unit
Disk Storage
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32
32
32
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33
33
33
33
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34
Modem
,
Monitor and Keyboard
Printer
Uninterruptible Power Supply (UPS)
System Capacity
Surge Protection
Modular Internal Connections
Remote Call Record Down-loading
Data Security
Secure Administrative Access
Automatic Call Record Back Up
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t
t
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34
34
34
34
34
34
t ••
34
35
35
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"PIN" OPERATION
"PIN" Digit Assignment
"PIN" Allow Number Table
"PIN" and non-"PIN" Simultaneous Operation
"PIN" Denial
"PIN" Call Time Limit
Automatic Attomey/lnmate Privacy
35
35
36
36
36
36
37
SUGGESTED ITEMS
37
MANDATORY ITEMS
37
INSTALLATION CONSiDERATIONS
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Solicitation # 5356
Page 4
ACCEPTANCE TESTING
Pre-cutover Tests
Post-cutover Tests
Rej~ct and Retest
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39
39
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OPERATIONAL AND MAINTENANCE CONSIDERATIONS
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PERFORMANCE BOND
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EXHIBIT ONE- Alaska Public Utilities Commission Ruling
Declaratory Ruling # U-93-71 (Feb. 16, 1994)
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42
APPENDIX A (General Provisions)
52
APPENDIX B (Indemnity and Insurance}
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SCHEDULE OF DOLLAR GUARANTEES
58
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SOLICITATION # 5356
STATE OF ALASKA
DEPARTMENT OF ADMINISTRATION
DIVISION OF GENERAL SERVICES
2400 VIKING DRIVE
ANCHORAGE, AK 99501
THIS IS NOT AN ORDER
DATE SOLICITATION ISSUED: April 4, 1997
SEALED OFFERS WILL BE RECEIVED AT THE ABOVE ADDRESS UNTIL 2:30 p.m. ON May 1, 1997,
AT WHICH TIME THEY WILL BE PUBLICLY OPENED.
ITEMS ARE FOR DELIVERY TO: See Solicitation DELIVERY REQUIRED AT FINAL DESTINATION:
See Solicitation DAYS AFTER RECEIPT OF ORDER.
F.O.B.: FINAL DESTINATION
You do not have to return this form if you do not wish to submit an offer.
SOLICITATION TITLE: Inmate Telephone System for State of Alaska Correctional Facilities
OFFEROR'S NOnCE: By signature on this form, the offeror certifies that; (1) the offeror has a valid Alaska
business license and has written the license number below or has submitted one of the following forms of evidence
of an Alaska business license with the offer: (a) a canceled check for the business license fee; (b) a copy of a
business license application with a receipt date stamp from the state's business license office; (c) a receipt from the
state's business license office for the license fee; (d) a copy of the offeror's valid business license; (e) a sworn
notarized affidavit that the offeror has applied and paid for a business license; (2) the price{s) submitted was arrived
at independently and without collusion and that the offeror is complying with; (a) the laws of the State of Alaska; (b)
the applicable portion of the Federal Civil Rights Act of 1964; (c) the Equal Employment Opportunity Act and the
"egulations issued thereunder by the State and Federal Government; (d) the Americans with Disabilities Act of 1990,
:md (e) all terms and conditions set out in this Solicitation. If any offeror fails to comply with (1) or (2) of this
Jaragraph, the State may reject the offer, terminate the contract, or consider the contractor in default.
SOLICITATION PAGE 1 OF 59
Marl,s Hagsn
CONTRACTING OFFICER
COMPANY SUBMITTING OFFER
TELEPHONE NUMBER: 276-3320
TOO NUMBER: 276-0502
FAX: 278-0352
AUTHORIZED SIGNATURE
DOES YOUR BUSINESS
QUALIFY FOR THE ALASKA
BIDDER'S PREFERENCE?
DYES
NO
see STANDARD TERMS &
CONDITIONS FOR CRITERIA TO
QUALIFY.
PRINTED NAME
TAX ID#
DATE
ALASKA BUSINESS LICENSE #
,12k'vir; ij"pt.-/
o
TELEPHONE NUMBER
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STANDARD TERMS AND CONDInONS
HIGH TECHNOLOGY CONTRACTS
INSTRucnONS TO OFFERORS:
1. SOUCITAnON REVIEW: Offerors shall carefully review this solicitation for defects and questionable or objectionable material.
Offerors' comments conceming defects and questionable or objectionable material in the solicitation must be made in writing and
received by the purchasing authority at least ten (10) days before the offer opening date. This will allow time for an amendment to be
issued if one is required. It will also help prevent the opening of a defective offer, upon which award cannot be made. and the
resultant exposure of offerors' prices. Offerors' original comments should be sent to the purchasing authority listed on the frr)l" (,r this
solicitation.
2. OFFER FORMS: Offerors shall use this and attached forms in SUbmitting offers. A photocopied offer may be submitted.
3. SUBMITnNG OFFERS: Envelopes containing offers must be sealed. marked. and addressed as shown in the example below. Do
not put the solicitation number and opening date on the envelope of a request for offer information. Envelopes with solicitation
numbers annotated on the outside will not be opened until the scheduled date and time.
Offeror's Retum Address
Solicitation No.:
Opening Date:
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Department of Administration
Division of General Services
2400 Viking Drive
Anchorage, Alaska 99501
4. PRICES: The offeror shall state prices in the units of issue on this solicitation. Prices quoted must be in U.S. funds and indude
applicable federal duty, brokerage fees, packaging, and transportation cost to the FOB point so that upon transfer of title, the
commodity can be utilized without further cosl Prices quoted in offers must be exclusive of federal, state, and local taxes. If the
offeror believes that certain taxes are payable by the State, the offeror may list such taxes separately, directly below the offer price for
the affected item. The State is exempt from Federal Excise Tax except the following:
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Coal-Intemal Revenue Code of 1986 (IRe), Sedion 4121 - on the purchase of coal;
"Gas Guzzler" - IRC, Section 4064 - on the purchase of low m.p.g. automobiles, except that police and other emergency
type vehicles are not subject to the tax;
Air Cargo - IRC, Section 4271 - on the purchase of property transportation services by air,
Air Passenger - IRC. Section 4261 - on the purchase of passenger transportation services by air carriers.
5. VENDOR TAX 10 NUMBER: If goods or services procured through this solicitation are of a type that Is required to be includod on a
Miscellaneous Tax Statement, as described in the Internal Revenue Code. a valid tax identification number must be provided to the
State of Alaska before payment will be made.
6. FlUNG A PROTEST: An offeror may protest the award of a contrad or the proposed award of a contrad for supplies. services, or
professional services. The protest must be filed In writing and Include the following information: (1) the name, address, and telephone
number of the protester, (2) the signature of the protester or the protester's representative; (3) identification of the contracting agency
and the solicitation or contrad at issue; (4) a detailed statement of the legal and factual grounds of the protest, inclUding copies of
relevant documents: and (5) the form of relief requested. Protests will be treated In accordance with Alaska Statute (AS) 36.30.56036.30.610.
GENERAL CONDInONS:
1. COMPLIANCE: In the perfonnance of a contrad that results from this solicitation, the contrador must comply with all applicable
federal, state, and borough regulations, codes, and laws; and be liabla for all required insurance, licenses, permits and bonds; and pay
aU applicable federal, state, and borough taxes.
2. SUITABLE MATERIALS: Unless otherwise specified. all materials. supplies or equipment offered by an offeror shall be new.
unused. and of the latest edition, version, model or crop and of recent manufadure.
3. SPECIFICATIONS: Unless otherwise specified in the solicitation. produd brand names or model numbers specified in this
solicitation are examples of the type and quality of prodUd reqUired, and are not statements of preference. If the specifications
describing an item conflid with a brand name or model number describing the item, the specifications govern. Reference to brand
name or number does not preclude an offer of a comparable or better produd. if full specifications and descriptive literature are
provided for the produd. Failure to provide such specifications and descriptive literature may be cause for rejection of the offer.
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Solicitation # 5356
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4. FIRM OFFER: For the purpose of award. offers made in accordance with this solicitation must be good and finn for a period of one
hundred twenty (120) days from the date of offer opening.
5. EXTENSION OF PRICES: In case of error in the extension of prices in the offer. the unit prices will govem: in a lot offer, the lot
prices will govem.
6. OFFER PREPARAnON COSTS: The State is not liable for any costs incurred by the offeror in offer preparation.
7. CONSOUDAnON OF AWARDS: Due to high administrative costs associated with processing of purchase orders. a single low
offer of $SO or less may, at the discretion of the State. be awarded to the next low offeror receiving other awards for consolidation
purposes. This paragraph is not subject to the protest tenns enumerated in "INSTRUCTION TO OFFERORS·, ·FILING A PROTEST
above.
8. CONTRACT FUNDING: Offerors are advised that funds are available for the initial purchase and/or the first tenn of the contract.
Payment and pertonnance obligations for succeeding purchases and/or additional tenns of the contract are subject to the availability
and appropriation of funds.
9. CONFUCT OF INTEREST: An officer or employee of the State of Alaska may not seek to acquire. be a party to. or possess a
financial interest in. any resultant contract if (1) the officer or employee is an employee of the administrative unit that supervises the
award of any resultant contract, or (2) the officer or employee has the power to take or withhold official action so as to affect the award
or execution of the contract. ThIs solicitation and any resultant contract is subject to AS 39.52. the Executive Ethics Act.
10. ASSIGNMENT(S): Assignment of rights and duties under a contract resulting from this solicitation is not pennitted unless
authorized in writing by the State of Alaska. Department of Administration. Division of Information Services.
11. HOLD HARMLESS: The contractor will indemnify. save hannless and defend the State. its officers. agents and employees from
any and all claims or actions for Injuries or damages sustained by any person or property arising directly or indirectly from the
contractor's performance of any resultant contract; however. this provision has no effect. if. but only if, the sole proximate cause of the
injury or damage is the State's negligence.
12. FORCE MAJEURE: (Impossibility to perfonn) The contractor is not liable for the consequences of any failure to perfonn, or
default in perfonning. any of its obligations under any resultant contract, if that failure or default is caused by any unforeseeable Force
Majeure, beyond the control of. and without the fault or negligence of. the contractor. For the purposes of any resultant contract, Force
Majeure will mean war (whether declared or not); revolution: invasion; insurrection: riot; civil commotion; sabotage; military or usurped
power; lightning; explosion: fire; stonn: drought: flood: earthquake; epidemic: quarantine; strikes; acts or restraints of govemmental
authorities affecting the project or directly or indirectly prohibiting or restricting the fumishlng or use of materials or labor required:
inability to secure materials. machinery. equipment or labor because of priority. allocation or other regulations of any govemmental
authorities.
13. LATE OFFERS: Late offers are offers received after the time and date set for receipt of the offers. Late offers will not be
accepted.
14. CONTRACT EXTENSION: Unless otherwise provided in this solicitation. the Slate and the successful offeror/contractor agree: (1)
that any holding over of the contract excluding any exercised renewal options, will be considered as a month-ta-month extension. and
all other terms and conditions shall remain in full force and effect and (2) to provide written notice to the other party of the intent to
cancel such montt1-to-month extension at least thirty (30) days before the desired date of cancellation.
15. DEFAULT: In case of default by the contractor. for any reason whatsoever. the State of Alaska may procure the goods or services
from another source end hold the contractor responsible for any resulting excess cost and may seek other remedies under law or
equity.
18. DISPUTES: Any dispute concerning a question of fact arising under any resultant contract which is not disposed of by mutual
agreement shall be dec:lded in accordance with AS 38.30.62D-632.
17. CONSUMER ELECTRICAL PRODUCT: AS 45.45.910 requires that •...a person may not sell. offer to sell. or otherwise transfer in
the course oftha person's business a consumer eledricaJ product that Is manufactured after August 14. 1990. unleas the product is
dearly marked as being listed by an approved third party certification program.· Electrical consumer products manufactured before
August 14. 1990. must either be dearly marked as being third party certified or be martced with a warning label that complies with AS
45.45.910(e). Even exempled electrical products must be marked with the warning label. By signature on this offer the offeror certifies
that the product offered is in compliance with the law. A list of approved third party certifiers. waming labels and additional information
Solicitation # 5356
Page 8
is available from: Depanment of Labor. Labor Standards & Safety Division, Mechanicallnspectlon Section. P.O. Box
107020, Anchorage. Alaska 99510-7020. (907)269-4925.
SPECIAL CONDIT10NS:
1. SUPPLEMENTAL TERMS AND CONDIT10NS: Offers induding supplemental terms and conditions will be accepted. but
supplemental conditions that conflict with those contained in the solicitation or that diminish the State's rights under any contract
resulting from this solicitation will be considered null and void. The State is not responsible for identifying conflicting supplemental
terms and conditions before issuing a contract award. After award of the contract (1) If conflict arises between a supplemental term or
condition included in the offer and a term or condition of the solicitation, the term or condition of the solicitation will prevail; and (2) if
the State's rights are diminished as a result of application of a supplemental term or condition included in the offer, the supplemental
term or condition will be considered null and void.
2. ORDER DOCUMENTS: Except as specifically allowed under this solicitation, an ordering agency will not sign any vendor contrael.
The State is not bound by a vendor contrael signed by a person who is not specifically authorized to sign for the State under this
solicitation. The State of Alaska Purchase Order, Contract Award and Delivery Order are the only order documents that may be used
to place orders against the contract(s) resulting from this solicitation.
3. BILUNG INSTRUCTIONS: Invoices must be billed to the ordering agency's address shown on the individual Purchase Order.
Contract Award or Delivery Order, not to the Division of General Services. The ordering agency will make payment after it receives
the merchandise or service and the invoice. Questions concerning payment must be addressed to the ordering agency.
4. COMPATlBIUTY: Contractors will be required to assist the State in determining the compatibility of their devices with other
contracted devices. At the State's request, contractors will be required to demonstrate their equipment's claimed compatibility.
Compatibility of offered devices will not be a criterion for award of the offer. However, it will be a factor in the hardware selection
process from subsequent contracts reSUlting from this solicitation. Successful offerorslcontractors are required, on request by the
State, to provide all published data penlnent to the offered devices' compatibility with other peripherel devices.
5. INTENDED USE: Except to the extent the State relies on representations made by the vendor, the State of Alaska agrees, with
resped to the machines and programming, to accept responsibility for (1) their selection to achieve the State's intended results, (2)
their use, and (3) the results obtained therefrom.
6. ASSOCIATED COSTS: Offer prices must include all costs associated with shipping, packing and delivery to the specified FOB
point. as well as any costs necessary to provide guaranteeJwarranty service, operating manual, and operating software and
documentation specified in the solicitation.
7. CONTINUING OBUGAnON OF CONTRACTOR: Notwithstanding the expiration date of a contract resulting from this solicitation.
the contractor is obligated to fulfill its responsibilities until warranty, guarantee, maintenance and parts availability requirements have
completely expired.
8. PATENTS AND COPYRIGHTS: A vendor will, at its expense, defend the State against any daim that any machines or
programming supplied hereunder infringe a patent or copyright in the United States or Puerto Rico, and will pay all costs, damages
and attomey's fees that a court finally awards as a result of such claim. To qualify for such defense and payment, the State must (1)
give the vendor prompt written notice of any such claim; and (2) allow the vendor to control, and fully cooperate with the vendor in, the
defense and aU related settlement negotiations. The vendor's obligation under this section is conditioned on the State's agreement
that If the operation of the machines or programming becomes, or in the vendor's opinion are likely to become, the subject of such a
claim, the State will permit the vendor, at its option and expense, either to procure the right for the State to continue using the
machines or programming, or to replace or modify them so that they are non-Infringing but still meet the State's needs as originally
contracted. The vendor shall have no obligation with resped to any such claim based upon the State's modification of the machine or
programming or their combination. operation or use with apparatus, data or programs not furnished by the vendor. This section states
the vendor's entire obligation to the State regarding infringement
9. RISK OF LOSS OR DAMAGE: During the period on-order machines are in transit or in possession of the State, up to, and
including the dale of Installation, as specified by the solicitation, or up to, and Including the date of acceptance as specified by the
State (pursuant to an Acceptance Test) if applicable. contractor and its Insurers, If any, relieve the State of responsibility for all risk of
lOSS of. or damage to, the machines except for loss or damage caused by nuclear reaction. nuclear radiation or radioactive
contamination for which the State is legally liable. Thereafter, all risk of loss of, or damage to, such machines shall be on the State,
except as described in ·SPECIAL CONDITIONS·, "WARRANTIES· below.
Solicitation # 5356
Page 9
10. CONTRACTOR'S UABIUTY FOR INJURY TO PERSONS OR DAMAGE TO PROPERTY: Contractor shall be liable for damages
arising out of injury to persons and/or damage to the real or tangible personal property before or after acceptance. delivery, installation
and use of the equipment either at the contractor's site or at the State's place of business. provided that the injury or damage was
caused by the fault or negligence of the contractor or defect of the equipment. Contractor shall not be liable for damages arising out
of. or caused by. alterations to the equipment (other than alterations performed or caused by contractor's officers. employees or
agents); attachments made by the State; damages to said alterations or attachments that may result from the normal operation and
maintenance of contractor's equipment. or for losses occasioned by the State's fault or negligence. Nothing in any resultant contract
shall limit the contractor's direct IiabUity, if any. to third parties and emptoyees of the State for any remedy which may exist under law in
the event a defect in the manufacture of the equipment. or the negligent acts or omissions of contractor. its officers. employees. or
agents. is the cause of injury to such person.
11. WARRANTIES: Contractor warrants that the equipment, when installed, will be in good working order and will conform to the
contractor's official published specifications and the technical specifications of the solicitation. Manufacturer's standard warranty
provisions for the purchased equipment to the extent that they are not inconsistent with the terms of these Contractual Provisions.
shall apply beginning on the date of installation. Maintenance charges, if applicable, shall not begin until the date of expiration of the
warranty period. The use of the equipment will be under the State's exclusive management and control.
12. SEVERABIUTY: If any provision of any resultant contract is declared by a court to be illegal or in conflict with applicable law. the
validity of the remaining terms and provisions shall not be affected: and the rights and obligations of the parties shall be construed and
enforced as if the contract did not contain the particular provision held to be invalid.
13. SECURITY INTEREST: Contractor reserves a security interest in each machine. In addition, when applicable. the security
interest will be satisfied by the retum to contractor by the State, of parts in respect to feature additions or model conversions that
involve the removal of parts which become the property of contractor.
14. GENERAL: The State certifies that it Is contracting with a vendor for this equipment for ifs own use and not for remarleeting. and
will not assign the on-orcler equipment to any party other than the contractor or contractor's affiliate without written consent of the
contractor. which shall not be unreasonably withheld. The State reserves the right to sign any agreement which is deemed to be
beneficial to the State. The State's solicitation, the conlracto(s response, and the resulting Contract Award will be the complete and
exclusive.statement of the agreement between the parties. superseding all proposals or prior agreements, oral or written. and all other
communication between the parties relating to the subject matter hereof.
PREFERENCES:
1. ALASKAN BIDDER'S PREFERENCE: Award will be made to the lowest responsive and responsible offeror after an Alaskan
bidder's preference offive percent (5%) has been applied. The preference will be given to a person who: (1) holds a current Alaska
business license; (2) submits an offer for goods or services under the name on the Alaska business license; (3) has maintained a
place of business within the state staffed by the offeror, or an employee of the offeror. for a period of six (6) months immediately
preceding the date of the offer, (4) is incorporated or qualified to do business under the laws of the state, is a sale proprietorship, and
the proprietor is a resident of the state or is a partnership, and all partners are residents of the state; (5) if a joint venture, is composed
entirely of venturers that qualify under (1) • (4) of this subsection. AS 36.30.170(b).
2. USE OF LOCAL FOREST PRODUCTS: In a project financed by state money in which the use of timber. lumber and manufactured
lumber is required. only timber, lumber and manufactured lumber products originating in this state shall be used unless the use of
those products has been determined to be impractical, in accordance with AS 36.15.010.
3. LOCAL AGRICULTURAL AND FISHERIES PRODUCTS PREFERENCE: When agricultural, dairy. timber. lumber, or fisheries
products are purchased using state money, only those products harvested in Alaska, or in the case of fisheries products harvested or
processed within the jurisdiction of Alaska. will be purchased, provided they are available. of comparable quality, and priced no more
than seven percent (70/0) higher than products harvested outside the state. or in the case of fisheries products harvested or processed
outside the jurisdiction of the state, in accordance with AS 36.15.050.
4. ALASKA PRODUCT PREFERENCE: An offeror that designates the use of an Alaska Product which meets the requirements of the
solicitation specification and is designated as a Class I. Class II or Class III Alaska Product by the Department of Commerce &
Economic Development shall receive a preference in the offer evaluation in accordance with AS 36.30.332 and 3 MC 92.010.
5. EMPLOYMENT PROGRAM PREFERENCE: If an offeror qualifies for the Alaskan bidde(s preference, under AS 36.30.170(b), and
is offering goods or services through an employment program, as defined under 38.30.990(10). and is the lowest responsive and
responsible offeror with a offer that is no more than fifteen percent (15%) higher than the lowest offer, the procurement officer will
make the award to that offeror, in accordance with AS 36.30.170(c) and 2 MC 12.050.
Solicitation # 5356
Page 10'
6. ALASKANS WITH DISABIUTIES PREFERENCE: If an offeror qualifies for the Alaskan bidder's preference. under AS
36.30.170(b), and is a sole proprietorship owned by a person with a disability, as defined in AS 36.30.170(j), and is the lowest
responsive and responsible offeror with a offer that is no more than ten percent (10%) higher than the lowest offer, the procurement
officer will make the award to that offeror. in accordance with AS 36.30. 170(e).
7. EMPLOYERS OF PEOPLE WITH DISABIUTIES PREFERENCE: If an offeror qualifies for the Alaskan bidder's preference. under
AS 36.3O.170(b), and. at the time the offer is SUbmitted. employs a staff that is made up of fifty percent (50%) or more people with
disabilities. as defined in AS 36.30.1700>. and submits a responsive and responsible offer that is no more than ten percent (10%)
higher than the lowest responsive and responsible offer. the procurement officer will make the award to that offeror. in accordance with
AS 36.30.170(1).
8. PREFERENCE QUAUFlCATION LETTER: Regarding preferences 5. 6. and 7 above, the Division of Vocational Rehabilitation in
the Department of Education maintains lists of Alaskan: {1] employment programs that qualify for preference. (2] individuals who
qualify for preference as Alaskan's with disabilities, and, (3] employers who qualify for preference as employers of people with
disabilities.
As evidence of an individual's or a business' right to a certain preference, the Division of Vocational Rehabilitation will issue a
certification letter. To take advantage of th, preferences 5, 6. or 7 above. an individual or business must be on the appropriate
Division of Vocational Rehabilitation list, at the time the offer is opened, and must provide the procurement officer a copy of their
certification letter. Offerors must attach a copy of their certification letter to their offer. The offeror's failure to provide the certification
letter mentioned above. with their offer. will cause the State to disallow the preference.
Solicitation # 5356
Page 11
INMATE TELEPHONE SYSTEM
BACKGROUND
Inmates at the State of Alaska Department of Corrections (DOC) correctional facilities are
guaranteed access to telephones under the Cleary! litigation. The Cleary litigation
resulted in a settlement agreement which requires telephones be made available to
inmates each day.
Currently, inmates in the DOC correctional facilities across the state use phones which
provide local access and restricted long distance service. Inmates are required to place
long distance telephone calls as collect calls.
DOC currently owns and operates telephone switching equipment in the form of private
branch exchanges (PBX equipment) which provide local and long distance service for the
inmate population. Local phone service is purchased from local telephone utilities in the
respective geographic locations of the correctional facilities, while long distance service is
provided via an operator assisted program by Alascom, Inc.
INTENT
It is the intent of the State of Alaska to vend out contract services to provide current state
of the art inmate telephone equipment and necessary billing services in each of it's twelve
(12) correctional facilities and the DOC headquarters. The various institutions are located
in the following Alaska communities: KetchfKan, JuilfJ8u, Anqhofage. E~iver,
Se~, KariSi, pap'r, F~ks, Npme, and Betf1el.
The successful Contractor will provide all inmate telephone systems and monitoring
equipment as specified in the System and General Specifications.
This will be a "turn-key" system.
All costs of equipment. installation, optimization, training, and ongoing operation of the
systems are the responsibility of the Contractor.
All equipment installed by the Contractor at the correctional facilities will remain the sole
and exclusive property of the Contractor. The State will not be responsible for any
damage to equipment.
, Cleary Y Smith, 3AN-81-5274 Civ, September 21,1990. Final Settlement Agreement and Order. Page 28
Solicitation # 5356
Page 12'
The monitoring equipment shall be Dictaphone equipment. No other brand is
acceptable. Inmate telephone system equipment Identified by brand name within
this document are for comparison purposes only. Actual telephone system
equipment used or provided by the contractor must meet or exceed the specified
equipment capabilities and capacities as set forth in the System and General
Specifications section of this document.
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The Contractor will be awarded a seven year contract based on the yearly dollar
guarantee payment over the seven years to the State of Alaska Department of
Corrections for the rights to provide such services.
SYSTEM REQUIREMENTS
Table One consists of the following information. This information should not be construed
as a guarantee of call activity or the number of phones to be installed in any institution.
1. Number of inmates per institution.
2. Number of inmate phones presently used at each institution.
3. Number of intrastate calls made by institution during a 3 month period (late
1996) with total number of minutes involved.
4. Number of interstate calls made by institution during a 3 month period (late
1996) with total number of minutes involved.
5. Telephone utilities serving the various institutions.
It shall be the responsibility of the successful Contractor to design, install, optimize, train,
and maintain the inmate telephone system and monitoring system provided to each
correctional facility.
The system will handle calls from both sentenced inmates and pre-trial detainees. The
system shall meet or exceed the requirements set forth in the System and General
Specifications section of this solicitation.
The minimum requirements of the inmate phone system are:
1. There shall be no cost to the State in terms of equipment costs, installation,
optimization, training, maintenance, and ongoing cost of operations. This includes cost of
public utility certification of services to be proVided, cost of telephone lines, and cost of
telephone services provided by local telephone companies & long distance carriers in
support of the inmate phone system.
The successful Contractor shall reimburse the Department of Corrections for the
cost of state personnel time, travel, and per diem involved In quality assurance and
acceptance testing of the systems. For budgetary purposes, the State of Alaska has
determined a budgetary figure of $35,000 for this cost. The successful Contractor shall
Solicitation # 5356
Page 13
reimburse the Department of Corrections for these costs upon final acceptance of the
entire system.
2. The successful Contractor will pay the State of Alaska Department of Corrections
{DOC} a guaranteed yearly dollar payment over the life of the seven year contract. This
payment shall be made in quarterly payments over each year on a schedule SUbject to
approval between the Contractor and DOC.
A late payment is subject to 1.5% interest per month on the unpaid balance.
3. The inmate phone systems shall be configured for outgoing calls only. For long
distance calls, the systems shall operate as a "COLLECT CALL ONLY", Automated
Operator system. The system shall not allow for incoming calls, at any time, to inmates.
The inmate phone systems shall prOVide Inmates with free local call access.
4. The systems shall be designed such that pre-trial detainees and attorney calls from
inmates will not have their conversations monitored, except as allowed by court order.
5. Prospective offerors must provide a pre-qualifying statement showing that the inmate
phone system proposed has been in operation for a minimum of two years. Offerors
must also provide a list of at least 4 systems (including phones and monitoring systems)
comparable in size and complexity to the system reqUired by this solicitation that have
been installed successfully by the offeror. The list shall include contact names,
addresses, and phone numbers.
Failure to provide such a pre-quallfying statement shall be grounds to deem the
offer non-responsive.
6. The systems shall be capable of blocking toll free and other such numbers, third party
calls, call forwarding, and specific numbers. On third party calls, the requirements will call
for the line to automatically disconnect if such a call is detected.
7. The systems will be designed to provide inmates with a "PIN" number assignment.
Department of Corrections (DOC) would like to have the systems provide for exclusion of
"PIN" number assignments to pre-trial detainees. Since DOC facilities may house both
inmate and pre-trial detainees, the preference is for a system that can accommodate this
requirement.
Different voice announcements for inmate and pre-trial detainee calls shall be provided.
Solicitation # 5356
Page 14
8. The systems shall have the ability to limit the duration of inmate and pre-trial detainee
calls with a notification of time limit at points three minutes, one minute, and 30 seconds
before conclusion. Exceptions will be made in the case of attorney calls.
9. The systems must prevent dialing a second number after a called party hangs up.
1O. This will be a "tum-key" system. On site training shall be provided for all operators of
the inmate phone system. Such training shall include operation and first echelon
maintenance of all equipment supplied.
The successful Contractor will be reqUired to submit their filing for Alaska Public Utilities
Commission (APUC) Certification within 30 days following contract award.
The overall system shall be installed and fully operational within 120 days of Alaska
Public Utilities Commission (APUC) certification of the successful Contractor. Successful
Contractor shall comply with the APUC requirements as shown in Exhibit One.
Acceptance testing shall be performed at each facility in the presence of DOC personnel
and/or their designated representative.
TABLE ONE
#oflnmates
#ofPhones
Annex Correctional Center
625 "C" Street
Anchorage. AK 99501
114
15
Anvil Mountain Correctional Center
Mile 3 Center Creek Road
Nome, AK 99762
106
5
Cook Inlet Pre-Trail Facility
1300 East 4th Ave.
Anchorage. AK 99510
420
28
Fairbanks Correctional Center
1931 Eagan Street
Fairbanks. AK 99707
240
9
Institution
Solicitation # 5356
Page 15
TABLE ONE
#oflnmates
# of Phones
Hiland Mountain/Meadow Creek Correctional
Center
9.5 New Glenn Highway
Eagle River, AK 995n
288
19
Ketchikan Correctional Center
1201 Schoenbar Rd.
Ketchikan, AK 99901
55
3
Lemon Creek Correctional Center
2000 Davis Rd.
Juneau, AK 99801
205
23
Mat-Su Pre-Trial Facility
339 East Dogwood
Palmer, AK 99654
100
9
Palmer Correctional Center
Mile 58 Glenn Highway
Palmer, AK 99645
416
10
Spring Creek Correctional Center
Mile 5 Nash Road
Seward, AK 99664
562
36
Wildwood CorrectionalJWildwood Pre-Trial
Chugach Ave. Bldg. 10 (Correctional)
First Sf. Bldg. 5 (Pre-Trial)1 Kenai, AK 99611
348
17
Yukon-Kuskokwim Correctional Center
AirPort Rd.
Bethel, AK 99559
120
6
Institution
.
Solicitation # 5356
Page 16
TABLE ONE
~
Telephone Utilities Servicing DOC Correctional Facilities
UTIUTY
SERVING
Lemon Creek Correctional Ctr.
Wildwood CorrectionalJWildwood
Pre-Trial Facility
~ c-e-
rCv, LC-c.,c...
J
Pcc- I
,..,,,p,-c....,/
Yukon-Kuskokwim Correctional Ctr
Spring Creek Correctional Ctr
Anvil Mt. Correctional Ctr
r
f]1f
PJ~~(JJft
A'cc I
t------------of--------------i
Ketchikan Public Utilities
Ketchikan Correctional Ctr.
o
2930 Tongass Ave.
Ketchikan, AK 99901
TEL: 907-225-1000
6fL
Matanuska Telephone Association Palmer Correctional Ctr.
1.749 Sotlth Ohagach &1. fbJ,o~}ot? Mat-5u Pre-Trial Facility
Palmer, AK 99645- 30"0 '1
Hiland MtlMeadow Creek
TEL: 907-745-3211
Correctional Ctr.
+-
t--
MJSJ*~c. ~((.Ir q Long Distance Carrier
I~n:~ j
Qo ~6J'. :; 1'~ / Intrallnter state
99501 ~ If;""
00
~
{)-:r'
LJ
I
1M
C.
e-
dlSP"-
p~
--I,,-r.
Solicitation # 5356
Page 17
TABLE ONE
Telephone Utilities Servicing DOC Correctional Facilities
~
UTILITY
SERVING
GCI
1551 Lore Road
Anchorage, AK 99507
TEL: 907·522·1776
Long Distance Carrier
Intra/Inter state
Table One
Legend:
SCCC= Spring Creek Correctional Facility/Seward
FCC= Fairbanks Correctional Facility/Fairbanks
vmCC= Wildwood CorrectionaVPre-Trial Facilities/ Kenai
HMCC= Hiland MtlMeadow Creek Correctional Facilities/Eagle River
LCCC= Lemon Creek Correctional Facility/Juneau
PCC= Palmer Correctional Facility/Palmer
CIPT= Cook Inlet Pre-Trial Facility/Anchorage
ANNEX= Annex Correctional Center/Anchorage
MSPT= Matsu Pre-Trial Facility/Palmer
AMCC= Anvil Mountain Correctional FacUity/Nome
YKCC= Yukon Kuskokwim Correctional Facility/Bethel
KC C= Ketchikan Correctional Center/Ketchikan
TABLE ONE
Analysis of Calls Made
scee
FCC
WWCC
HMCC
LCCC
pce
# Calls
3,018
4,231
9,023
4,958
4,494
9,328
# Minutes
48,989
37.175
126.079 55,936
65.267
116.474
CIPT
ANNEX
MSPT
AMCC
YKCC
KeC
# Calls
67
15
2,650
4,n1
1.484
1.398
# Minutes
289
77
27,148
45,144
10.555
18,332
Intrastate
3 month period
'.
Solicitation # 5356
Page 18
TABLE ONE
Analysis of Calls Made
~
SCCC
FCC
WWCC
HMCC
LCCC
pce
# Calls
660
1,297
11,079
1,139
1,974
1,855
# Minutes
65,946
24,652
34,341
19,451
26,081
28,826
CIPT
ANNEX MSPT
AMCC
YKCC
KCC
# Calls
128
25
598
177
45
380
# Minutes
920
379
11,418
2,566
430
5,234
Interstate
3 month period
Solicitation # 5356
Page 19
GENERAL SPECIFICATIONS
The State.is seeking an inmate telephone system with the following:
1.
The inmate telephone system should be able to restrict calls to selected numbers
and have the capability to control the duration, frequency, and quantity of calls by
individual inmates. The Contractor shall be responsible for billing and collection of all long
distance intralinterstate calls and local toll charges. The inmate telephone system will
provide inmates with free local call access.
2.
Monitoring System: A Dictaphone monitoring system shall be provided as part of
the inmate telephone system package. No other brand is acceptable.
At this time the Spring Creek Correctional Facility (in Seward, Alaska) has a Dictaphone
40 line monitoring system in operation. The Spring Creek equipment shall be replaced in
accordance with Table Two.
The contractor will equip all correctional facilities with Dictaphone monitoring systems in
accordance with Figure One and Table Two. It will be the contractor's responsibility to
ensure a complete and working system.
As part of the overall "tum-key" system, the successful contractor will install and optimize
all monitoring equipment. The contractor will be responsible for maintenance of the
monitoring systems throughout the life of the contract.
Note to Offerors: If you are offering an alternative item to the inmate telephone system
specified, you must include sufficient descriptive literature with your offer for the State to
make a detailed analysis between the items specified and the items offered by your firm.
Failure to submit this detailed descriptive datalJiterature may be cause for your offer to be
detennined non-responsive.
FIGURE ONE
MONITOBING SYSTEM CONFIGURAnON
The computer and monitoring software shall not change the system functionality in any
way. The software shall be utilized alone as a method to maintain the monitoring
database and investigation of call records. It shall be used with a logging recorder for
verification and archiving of inmate conversations. The system must interface with the
existing Jail Management Data Base in use by Department of Corrections.
Solicitation # 5356
Page 20
The following description and flowchart shall illustrate the system configuration:
When an inmate dials the phone. the conversation is immediately recorded on the logger
recorder. At the same time. a tip and ring scanner shall record & index the Station
Message-·Detail Recording (SMDR) information. SMDR information shall consist of area
code and phone number dialed. date call was made. time call was initiated. length of call.
the channel that was used for the call, and the site location of the system.
This data shall be transmitted by modem to a data buffer which will store up to a minimum
of 10,000 call records. The data buffer shall be designed to store the call detail record
information and feed it into a personal computer (PC) for analysis and processing by
monitoring software. The PC shall be equipped with software to track these phone
records over a period of time.
INMATE MONITORING SYSTEM
c====:>
OUTGOIHe; COHNECTION
t
o
N
E
VOICE DAtA
D
A
T
A
.•.." ..
fA,E AICHIVE
c·
,••••
I
,D.
REPRODUCER
,
.
Solicitation # 5356
Page 21
TRAINING
On site training shall be provided for all operators of the monitoring systems. Such
training shall include operation and first echelon maintenance of all equipment supplied.
and training on use of software provided with the system.
TABLE TWO
Legend:
SCCC= Spring Creek Correctional Facility/Seward
FCC= Fairbanks Correctional Facility/Fairbanks
'NoNCC= Wildwood Correctionall Pre-Trial Facilities/Kenai
HMCC= Hiland Mt.lMeadow Creek Correctional Facilities/Eagle River
LCCC= Lemon Creek Correctional Facility/Juneau
PCC= Palmer Correctional Facility/Palmer
CIPT= Cook Inlet Pre-Trial Facility/Anchorage
ANNEX= Annex Correctional Center/Anchorage
MSPT= Matsu Pre-Trial FacilitylPalmer
AMCC= Anvil Mountain Correctional Facility/Nome
YKCC= Yukon Kuskokwim Correctional Facility/Bethel
KCC= Ketchikan Correctional CenterlKetchikan
HC= Corrections Headquarters/Anchorage
TABLE TWO
SCCC
Fee
WWCC
HMCe
LCCC
pce
CIPT
PC 486/66 MHZ
1
1
1"
1
1
1
1
360 MB hard drive
1
1
1
1
1
1
1
14.4 intemal modem
1
1
1
1
1
1
1
250 MB tape drive with 11 tapes
1
1
1
1
1
1
1
SVGA color monitor
1
1
1
1
1
1
1
Laser Jet 4 printer
1
1
1
1
1
1
1
DOSVer.6.2
1
1
1
1
1
1
1
System Components:
·.
,
I
Solicitation # 5356
Page 22'
TABLE TWO
SCCC
FCC
WWCC
HMCC
LCCC
PCC
CIPT
Windows 3.1 .
1
1
1
1
1
1
1
Wordperfect 5.2
1
1
1
1
1
1
1
Filemaker Pro
1
1
1
1
1
1
1
PC Anywhere Host
1
1
1
1
1
1
1
Norton Utilities
1
1
1
1
1
1
1
Norton Back Up
1
1
1
1
1
1
1
1200 watt UPS supply
1
1
1
1
1
1
1
Parallel printer cable
1
1
1
1
1
1
1
Serial comm. cable
1
1
1
1
1
1
1
30 each diskettes
1
1
1
1
1
1
1
Diskette storage box
1
1
1
1
1
1
1
9712-032 Dictaphone Logger
0
0
0
0
0
0
1
Dictaphone Reproducer wi rec.
2
1
0
0
1
0
1
1
0
1
1
1
0
0
9712-016 Dictaphone Logger
1
1
0
0
0
1
0
9712·008 Dictaphone Logger
0
0
0
0
0
0
0
Caster wheel base assembly
2
1
1
1
1
1
1
Dictaphone cassette recording panel
2
1
1
1
1
1
1
Time Code converter
2
1
1
1
1
1
1
Remote CRT wi rae.
1
1
1
1
1
1
1
Dual back up power
2
1
1
1
1
1
1
System Components:
9712-024 Dictaphone Logger
I
I
·.
'
Solicitation # 5356
Page 23
TABLE TWO
pce CIPT
SCCC
FCC
WWCC
I:tMCC
LCeC
174
45
75
80
90
45
181
DAT cleaning cartridges
5
5
5
5
5
5
5
Headphones
1
1
1
1
1
1
1
Dictaphone cleaning padsJ5 years
1
1
1
1
1
1
1
Tip/Ring Scanner
1
1
1
1
1
1
1
Pol/cat buffer (512K)
1
1
1
1
1
1
1
Modems
2
2
2
2
2
2
2
Cal/ Watch Software
1
1
1
1
1
1
1
Ask Call Watch/Query
1
1
1
1
1
1
1
Access Journals (Manuals)
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Area Code Directory
1
1
1
1
1
1
1
Cassette Recorder
1
1
1
1
1
1
1
50 each cassettes
1
1
1
1
1
1
1
City Directory
1
1
1
1
1
1
1
Digit Grabber
1
1
1
1
1
1
1
Zip Code Directory
1
1
1
1
1
1
1
System Components:
120 meter cartridges for loggers
AdvisaVLocation Signs
telephone location
@
each
Solicitation # 5356
Page 24
TABLElWO
Co~ponents:
ANNEX
MSPT
AMCC
YKCC
KCC
HQ
PC 486/66 MHZ
0
1
1
1
1
1
360 MB hard drive
0
1
1
1
1
1
14.4 internal modem
0
1
1
1
1
1
250 MB tape drive with 11 tapes
0
1
1
1
1
1
SVGA color monitor
0
1
1
1
1
1
Laser Jet 4 printer
0
1
1
1
1
1
DOS Ver. 6.2
0
1
1
1
1
1
Windows 3.1
0
1
1
1
1
1
Wordperfect 5.2
0
1
1
1
1
1
Filemaker Pro
0
1
1
1
1
1
PC Anywhere Host
0
1
1
1
1
1
Norton Utilities
0
1
1
1
1
1
Norton Back Up
0
1
1
1
1
1
1200 watt UPS supply
0
1
1
1
1
1
Parallel printer cable
0
1
1
1
1
1
Serial comm. cable
0
1
1
1
1
1
30 each diskettes
0
1
1
1
1
1
Diskette storage box
0
1
1
1
1
1
9712-032 Dictaphone Logger
0
0
0
0
0
0
Dictaphone Reproducer wi ree.
0
0
0
0
0
1
9712-024 Dictaphone Logger
0
0
0
0
0
0
9712-016 Dictaphone Logger
0
1
0
0
0
0
System
· ..
'
Solicitation # 5356
Page 25
TABLE TWO
System Components:
ANNEX
MSPT
AMCC
YKCC
KCC
f1Q
9712-008 DiCtaphone Logger
0
0
1
1
1
0
Caster wheel base assembly
0
1
1
1
1
0
Dictaphone cassette recording panel
0
1
1
1
1
0
Time Code converter
0
1
1
1
1
0
Remote CRT wI ree.
0
1
1
1
1
0
Dual back up power
0
1
1
1
1
0
120 meter cartridges for loggers
0
45
25
25
15
0
OAT cleaning cartridges
0
5
5
5
5
0
Headphones
0
1
1
1
1
0
Dictaphone cleaning pads/5 years
0
1
1
1
1
0
TiplRing Scanner
0
1
1
1
1
0
Pol/cat buffer (512K)
0
1
1
1
1
0
Modems
0
2
2
2
2
0
Call Watch Software
0
1
1
1
1
0
Ask Call Watch/Query
0
1
1
1
1
0
Access Joumals (Manuals)
0
1
1
1
1
0
0
1
1
1
1
0
Area Code Directory
0
1
1
1
1
0
Cassette Recorder
0
1
1
1
1
0
50 each cassettes
0
1
1
1
1
0
City Directory
0
1
1
1
1
0
Digit Grabber
0
1
1
1
1
0
AdvisaVLocation Signs
telephone location
@
each
Solicitation # 5356
Page 26
TABLE TWO
System Components:
Zip Code Directory
ANNEX
MSPT
AMCC
YKCC
KCC
HQ
0
1
1
1
1
0
FEATURES OF INMATE TELEPHONE SYSTEM
Telephone Set
Each telephone set shall be an intelligent "stand alone" unit that offers a wide range of
features. high speed microprocessors. large capacity memory which perform functions
such as automated operator collect only for outgoing calls. number blocking. number
acceptance. free numbers. and automatic call timing. Call records and programmable
data are to be stored in on-board, non-volatile memory devices for maximum data
integrity.
Controller Module
The "controller module" may be located inside the telephone itself or centrally located in
an equipment room. Remote down-loading of call data and up-loading of programmable
information is to be accomplished via modem from a central data center.
This
communication process shall employ high-level security measures to assure maximum
protection from unauthorized access and Ithacker" inteNention. Storage capacity for call
records when operating in a Itstand alone" mode will be at least 270 calls per Inmate
Telephone before "download" and the number database may be revised as necessary via
modem.
The phone case and all external hardware components are to be manufactured of high
strength, flame resistant, tamper-proof materials that create a safe. secure device
designed for years of reliable service in a correctional environment.
North American Numbering Plan
All equipment and software shall be equipped for and compatible with the North American
Numbering Plan (NAMP).
See Figure Two for Hardware Configuration Block Diagram
Solicitation # 5356
Page 27
FIGURE TWO
'CAGE AND CONlHOLLER CARDS
I
IAEMOlE DISABLE SWITCHES I
'RECORDING AND OR MONITORING
-,=,~,=,~,;,
dedicarld t 20 VAC source
1MA.npLEXER (
!
'iblroptic
cable
f---.I
'-liberto chain
addition" cages
§~!i==;~~~ j'~'_'~'_'~',,,,", "", ,", "", "","""
, ", """
,"
~
~~~~==!~
r
"""",
"""""."
~lImB'
, , , , , , , ;~
",
" "" " ","
"
"
feed 'rom C.O.
~;~
,
'~ErnR.~.L
,:OFF !(:E
'HOSTCPUs IN CABINETl
LOCAL
lMONITORI
'KEYBOARD
I
~.~I8IJI&~_~
~~ i~ i~ i~ i~ i! i~ i! i! i! i! ~ !~! i!i! i! jj~! iji
IPRlNlEAl
IUN'NlERUPTED POWERSUPPlV f
--~I{I~I!i~t~1
===----l
dedlceted 120 VAC souro.
i
Solicitation # 5356
Page 28
System Operational Features
Automate~ Operator
For long distance calls, the system shall operate as a "COLLECT CALL ONLV",
Automated Operator System for "OUTGOING CALLS ONLV". The system shall not
allow for incoming calls, at any time, to inmates. The system shall not allow direct contact
with live operators of any kind. It shall provide an on-board bilingual synthesized operator
at each telephone set. English will be one of the languages. The second language at
each correctional institution will be detennined prior to installation of system. Dialing
instructions, error prompts, initial contact with called party, verification of acceptance of
charges, and real-time announcement of inmate's name are to be resident in each
telephone Controller module.
Answer Detection and Supervision
The system shall employ an answer detection system utilizing hybrid battery detection,
integrated electronic diagnostics, advanced software algorithms, and voice recognition
processes. It shall not be deceived by standard or irregular bUsy signals. standard or
irregular ring signals, answering machines. cellular telephones, pagers, operator
intercepts, quick disconnects, chain dialing, or no voice from the called party.
Three Way (Conference Calling Fraud Detection):
This feature shall prohibit the major fraud practice possible with other automated and liveoperator systems where inmates enlist the aid of an outside accomplice to "conference"
them. via central office-provided three way calling, to an "unrestricted" line bypassing the
system controls. The system shall be able to deted the attempt by the accomplice to
activate the three way call and. when so detected, disconnect the call.
Instructional Voice Prompts
High speed. low compression, synthesized voice shall be resident in each telephone set
It shall provide voice instructions to the inmate without local host processor involvement.
Anti-Hook Switch Dialing
The Inmate Telephone shall constantly monitor the hook switch of the inmate telephone.
If the hook switch is depressed at any time. the internal system dial tone shall reappear.
This should prevent hook switch manipulation for fraudulent purposes.
Solicitation # 5356
Page 29
Bi-Lingual Voice Prompts and Announcements
The system shall be fully bilingual (English and other languages) which may be easily
employed by the inmate depressing a selection key (such as "#" or ""') on the keypad
prior to dialing "PIN" or desired number. The second language at each correctional
institution shall be determined prior to installation of system. The second language may
differ from facility to facility.
Call Blocking
The system shall provide for telephone number blocking such as: Direct dialing (1+),
Operators (0-, 00-, 1-Q-xxx-0-), Information (411, 1-411, 555-1211, 1-555-1212), Talk
Unes (900, 976 Exchanges), IXC Access (950, 10-XXX), Toll Free Lines (1-800, 1-888),
Etc.
Additionally, the unit shall allow for blocking of 11 digit numbers in order to prevent calling
to:
* Correctional Facility Telephone Numbers
* Correctional Facility Employee Home Numbers
* JUdges and Prosecutors Home Numbers
* Emergency Numbers (Police, Fire, etc.)
* Doctors Answering Service Numbers
* Facilities known to accept coiled calls such as Hospitals, Telephone Companies,
Unions, etc.
All call restrictions are to be programmed on-site, from the local service center, or a Data
Center via modem and updated as required.
Custom Announcement to Called Party
The Inmate Telephone system shall automatically announce to the called party "This is a
collect call from the (correctional facility) from (inmate's namelvoice)". This alerts the
called party to the fact that the inmate is calling and avoids unsure acceptance of the call.
This announcement shall be made at various intervals during the conversation as
determined by DOC.
DTMF Touch Tone! Rotary Accept
When the Inmate Telephone system asks the called party to dial "0" to accept the collect
call, it shall recognize the precise DTMF or rotary digit "0". If digits 1-9 are dialed by the
called party the connection shall not be made and the inmate phone disconnected from
the call attempt.
Solicitation # 5~56
Page 30·
Anti-Chain Dialing
The system shall prevent dialing of a second call by the inmate if a second dial-tone is
received after the called party hangs up.
Time Umiting
The system shall provide for time limits that can be adjusted between 1 minute to 99
minutes per call.
Audible Warning and Cut.Qff
Regardless of the maximum time limit placed on a call, the system shall provide an
audible notification of time limit to the inmate when the call timer has reached the 3
minute, 1 minute, and 30 second mark prior to disconnection.
When the call timer reaches "zero", the unit shall automatically disconnect the
conversation and restore internal dial tone for the next call.
Auto Shut-Down and Restoral
Each Inmate Telephone shall be programmed to automatically shut off at pre-determined
times (such as lock-down, etc.) and restore operation at pre-cletermined times (such as
08:00, etc.). This feature shall be remotely programmable and enable denial of calling
without correctional officer inteNention.
Call Monitoring
The Inmate Telephone system shall be equipped with analog suppression/amplification
hardware that allows correctional officer monitoring of calls without inmate or called party
detection. There shall be no "click" or loss of volume detected by the inmate when this
feature is activated via handset, headset. or amplification instrument (such as
speakerphone, orator, magnetic taping equipment, etc.).
Tone/Pulse Dialing
Touch Tone and rotary dial signaling in any sequence is to be programmable and stored
in each Inmate Telephone set in order to provide seNice in all telephone utility central
offices regardless of vintage.
Solicitation # 5356
Page 31
Remote Service Cut-off
Each Inmate Telephone line shall have a remote cut-off input that may be connected to a
central switch panel. This input shall enable or disable the out-going call function without
disconnecting the phone from the telephone line.
Inmate Telephone Instrument
The Inmate Telephone instrument shall be a ruggedized unit built for inmate utilization. It
shall be constructed of high quality materials with following design features:
•
•
•
•
The instrument shall have a heavy-gauge steel housing
The instrument shall have a Graffiti-resistant finish
The instrument shall have an armored handset cord with inner stainless steel cable
The instrument shall have a mar and scratch resistant exterior
If this instrument is to be installed outdoors, the unit shall be protected from driving rain,
snow, or splashing water.
The instrument shall be provided with a loud button for the inmates with impaired hearing.
The handset shall be a hearing aid compatible handset.
The instrument shall have a touchtone dialpad.
The instrument shall be FCC registered and UL approved.
LocalHostP~cessor
The local host processor of the telephone system shall be state of the art and designed to
provide correctional facilities with inmate call control and reporting. It will be used for
controlling inmate calling, reducing fraud, and generation of valuable administrative
reports.
The processor system of the local host processor at each facility will be a network type
system containing the local host processor serving up to 240 inmate telephones and up to
240 trunksJIines. Each inmate telephone shall act as a remote intelligent terminal that
communicates inmate dialing requests to the local host processor. During normal
operation, the local host processor will poll each inmate telephone for inmate dialing
request data. This data is then correlated to the hosfs central database to determine if
the inmate's dialing request should be granted. The host will then send calling
instructions along with the inmate's personal voice recording back to the telephone where
it will either place the call or respond with a "deny" message to the inmate.
Solicitation # 5356
Page 32'
The host shall be equipped with redundant processors that are capable of operating the
system independently in the event one fails. Uninterruptible power supplies shall be
incorporated to provide protection from power utility failure and line anomalies.
Time of ely Restriction
The local host processor shall provide for time of day and/or day of week restrictions to
any called number in the Number Database. This feature will provide automatic
enforcement of called party requests, facility requirements, and court restraining orders.
The system shall provide for each number in the Number Database to be independently
restricted to a specific length of time for each call. If individual restrictions are not
entered, the system shall default to the Generic Time Restrictions.
Auto Real-Time Inmate Voice Up-Load
Each inmate will be required to say hislher name into one of the Inmate Telephones
located at the facility. This process will be required only once and will be monitored in
order to insure the proper name was used and is assigned to the appropriate personal
identification number ("PIN"). The inmate's name shall be recorded in real-time voice and
stored in the local host processors memory for access from any Inmate Telephone in the
facility. When the inmate places an authorized call, the local host processor shall up-load
to the specific Inmate Telephone controller module the inmate's name in hislher real-time
voice.
The up-load time for this function shall not exceed 200 ms or 1/3Oth of one second.
This feature is intended to eliminate the "short messages" and abuse when inmates are
allowed to say their name (or anything else) prior to placing the call.
Auto-Blocking
The local host processor shall automatically block numbers that are repeatedly denied by
the called party or numbers that are called excessively by inmates. \Nhen this feature is
employed a daily report of those numbers automatically blocked shall be generated. The
criteria for "excessive" calling activity shall be programmable and changeable at any time
remotely or by the "on-site" administrator.
Block Number Table
The host processor shall be equipped with a Table capable of blocking up to 800,000
individual 11 digit telephone numbers. \Nhen a number is blocked the system shall not
allow a call to that number by any of the Inmate Telephones.
Solicitation # 5356
Page 33
Call Record Storage
The local host processor shall store no less than 650,000 call records in its standard
configurafion. It shall be expandable to no less than 2,275,000 call records.
Single Source Down-Loading Interface
Call records, as well as a variety of other data, shall be remotely down-loaded or uploaded via modem. The system shall use proper protocol, algorithms and check-sums for
security. The system shall down-load call record information generated by the Inmate
Telephones from a singe source point at the local host processor.
Uninterrupted Operation
In case of catastrophic CPU failure in the local host processor, each Inmate Telephone
will continue to operate in the stand-alone mode. Since call-detail and generic block
tables are resident in each Inmate Telephone, the telephone shall continue to operate
with no loss of functionality to the user.
Auto Alarm
Each CPU and at least two of the Inmate Telephones at each installation site shall be
programmed to automatically call 2 pre-assigned numbers to report failures. In the event
of a main CPU failure, the alternate CPU will report and in the event of a main and
alternate CPU failure the pre-programmed telephone sets will report.
Trunk/Line Concentration (Optional)
As an option, the system may be equipped to be capable of concentrating trunksJIines
enabling the inmate telephones to share a pool of trunksllines that is fewer in quantity
than the quantity of inmate telephone sets.
Central Processor Unit (CPU)
One Central Processor Unit (CPU) shall be on-line with all inmate telephones (the
Controller Processor) at all times while the other CPU shall be available for administrative
and database updating (the Administrative Processor).
Reports shall transfer to any MS-DOS compatible software program for display or
manipulation.
~~~
Solicitation # 5356
Page 34
Disk Storage
Standard disk storage configuration for both the Administrative and Controller Processors
shall be no less than 100 MB hard drives. Each processor shall be equipped with on line
1.44 MB flOppy disk drives. The floppy drives shall allow system administrators to update
system software and archive call record and database files. Storage capacities shall be
increased as system requirements dictate.
Modem
The Local Host processor shall be equipped with dual (2) modems. 2400 baud or greater,
accessible by the controller and the administrative processors.
Monitor and Keyboard
A monitor with keyboard shall be provided with each host.
Printer
Each local host processor shall be equipped with a high speed. letter quality printer that
will be used for printing administrative and investigative reports.
UnInterruptible Power Supply (UPS)
Each local host processor shall be equipped with 1 hour UPS.
System Capacity
The system shall be designed to serve up to 240 inmate telephones and 240 trunkllines.
Depending on usage, the maximum inmate wait for dial tone shall not exceed 4 seconds.
Surge Protection
All electronic components shall be isolated. grounded. and surge protected, to provide
protection from power surges and fluctuations.
Modular Internal Connections
Internal connection shall be plug-in type to pennit ease of service.
Remote Call Record Down-Loading
Local Host processor call record detail may be down-loaded from a data center via
telephone line and modem interface. Call records to be capable of down-loading from the
host processor hard disk drives or individually from Inmate Telephone Controller Modules.
,
I
Solicitation # 5356
Page 35
Call record detail may be viewed, formatted into surveillance reports and printed by the
ll
"on-site Administrative Processor. However. they may not be updated, erased or in any
way changed by the Administrative Processor. Only the data center shall be capable of
managing.call records.
Data Security
Call records shall be stored in non-volatile. power independent memory that ensures data
integrity under severe conditions. Call records may be retrieved by authorized methods
through the Local Host Processor or via modem by a data center.
The data center may also retrieve call records from individual phones via modem.
Unauthorized entry attempts shall trigger automatic security warnings to the data center
or local host processor as required. Maximum protection shall be provided from data
"hackers ll•
Secure Administrative Access
The host processor control and administrative functions shall be protected by hardware
and software security systems. Access to the system shall be controlled by a minimum
three level security system to allow mUltiple users access to functions that correspond to
their security level. An access log system shall track system entries or unauthorized
access. Remote access via modem shall be secured by several layers of password
protection.
Automatic Can Record Back Up
When a call has been completed, the Inmate Telephone Controller Module shall
automatically send a copy of the call record to the Controller CPU. The Controller CPU
shall then up-load the call record to the hard disk drive for future down-loading and billing.
"PIN" Operation
II
"PIN Digit Assignment
Each inmate shall be assigned a 5 to 11 digit personal identification number C'PINtI). All
inmate telephones shall have the capability of requiring "PIN" entry prior to completing a
call. When the handset is removed from it's cradle the telephone set shall produce a
special dial tone that signals the inmate to enter hislher "PIN".
Solicitation # 5356
Page 36
"PIN" Allow Number Table
The system shall provide storage for each inmate of up to a minimum of 30 separate 11
digit telephone numbers in personal directory. The system shall store not less than
140,000 individual 11 digit numbers at the local host processor. Each facility will
determine the maximum number of telephone numbers each inmate is allowed to
register. The telephone numbers registered by each inmate are identified with the
inmate's "PIN" and shall be resident in the local host processor. Only that specific "PIN"
shall be allowed to call those numbers.
VVhen a complete "PIN" and desired number is dialed, the Inmate Telephone will query
the local host processor to determine the validity of the "PIN" and destination number. If
the "PIN" or destination number is not valid, or if other restrictions prevent calling, the host
processor shall signal the Inmate Telephone to deny the call.
"PIN" and Non·"PIN" Simultaneous Operation
Each Inmate Telephone shall be programmable for "PIN" or Non-"PIN" operation. This is
to allow each facility to utilize the "PIN" operation in maximum security areas while
allOWing all calls in other areas (such as pre-trial detainee, overnight work release, or
Trustee areas).
"PIN" Denial
An inmate's "PIN" or any number of inmates "PIN"s shall be able to be turned "0 ft" for a
specified period of time at the on-site host terminal or from an authorized remote terminal.
The length of time for "PIN" denial shall be automatically policed. enforced, and released
by the local host processor.
"PINI' Call Time Limit
The Local Host processor shall be capable of setting a maximum time limit for any type of
call and/or all calls relating to an individual "PIN" and/or all "PIN"s.
Restrictions may be tagged to any "PIN" or telephone number. Examples of restrictions
are:
• Time of day and/or days of week that a telephone number may be called
* Maximum duration of calls for that telephone number and/or "PIN"
* Maximum number of calls to that telephone number or from that "PIN" per
daylweek/month
Restrictions imposed shall be automatically policed and enforced by the local host
processor.
"
Solicitation # 5356
Page 37
In the event of court restraining orders or called party financial conditions requiring a limit
to the amount of time or monthly cost of inmate calling to a particular party, the local host
processor shall be capable of complying with such restrictions automatically by denying
calls.
~
Automatic Attorney/Inmate Privacy
When the "PIN" system is in operation, each inmate will be required to identify the
attomey telephone number(s) in hislher personal database. These telephone numbers
shall be "flagged" in the local host processor and shall not allow monitoring or taping of
calls on those telephone numbers.
Sugaested Items: Inmate Telephone System
T-Netix Inc.
67 Inverness Dr. East
Englewood, CO 80112
Ph# (303) 790-9111
or STATE APPROVED EQUIVALENT.
Mandatory Items: Inmate Monitoring System
Dictaphone Automated Inmate Recording System
Dictaphone Corporation
14240 InterUrban Ave S. Suite 156
Seattle, WA 98168-4660
Ph# (800) 765-6211
Inmate telephone system eqUipment identified by brand name within this document
are for comparison purposes only. Actual telephone system equipment used or
provided by the contractor must meet or exceed the specified equipment
capabilities and capacities as set forth in the General and System Specifications
section of this document
Note to offerors: If you are offering an alternative item to the inmate telephone system
specified, you must include sufficient descriptive literature with your offer for the State to
make a detailed comparative analysis between the items specified and the items offered
by your firm. Failure to submit this detailed descriptive data/literature may be cause for
your offer to be determined non-responsive.
Solicitation # 5356
Page 38·
INSTALLATION CONSIDERATIONS
The Department of Corrections (DOC) will provide space and power for location of the
inmate telephone system and inmate monitoring system at each facility. Additional
modifications for space. electrical, cabling, and distribution system requirements will be
done at no cost to the State. Such additions will become the property of the State of
Alaska upon acceptance of the installed systems. Workmanship must meet all applicable
building, fire, and electrical codes.
Upon award of contract, the successful Contractor will coordinate their installation efforts
though a designated representative appointed by DOC.
The Contractor will make arrangements for removal of existing inmate phone systems at
each facility, installation, and a smooth "cutover" to the new systems. The Contractor
must coordinate all circuit orders with local telephone utilities and long distance carriers.
Timelines on installation and "cutover" to be coordinated with DOC designate. Final
acceptance testing and approval shall be coordinated through the DOC designate. All
equipment provided shall be new and state of the art technology.
The successful Contractor will be financially responsible for obtaining all reqUired permits,
licenses, and bonding to comply with pertinent municipal, borough, state, and federal
laws. The successful Contractor shall conform to the requirements of the Davis-Bacon
Act.
The Department of Corrections requires background investigations be made of personnel
working in their correctional facilities. Accordingly, the successful Contractor and their
subcontractors shall prOVide Department of Corrections with names and necessary
personnel information of employees working on installation and maintenance of these
systems. An individual that is found to have a prior history of conviction(s) will be
precluded from entry into any correctional facility.
The Contractor will have access to the facilities dUring normal working hours (8:00 am
through 5:00 pm), Monday through Friday, excluding holidays.
ACCEPTANCE TESTING:
The successful contractor shall establish a quality assurance program to ensure that the
Inmate Phone System and Inmate Monitoring System meets the performance criteria
contained in this specification and all stated reqUirements during pre and post-cutover
periods. Testing will consist of pre-cutover installation and post-cutover acceptance tests.
A primary Quality Control (QC) Manager will be identified to the State's contracting officer
within 30 days after contract award. The QC manager will be an employee of the prime
Solicitation # 5356
Page 39
contractor and will be available on site when requested by the State. The
will be held responsible for
involving the prime and any subcontractor(s).
ac
ac manager
Department of Corrections (DOC) personnel and/or their designated representative may
be present to witness all inspections and tests. The contractor must notify the DOC
identified representative of the test schedule not less than one week prior to the start of
test periods.
The successful Contractor shall reimburse the Department of Corrections for cost of state
personnel time. travel. and per diem involved in quality assurance and acceptance testing
of the systems. For budgetary purposes. the State of Alaska has determined a figure of
$35,000 for this cost. The successful Contractor shall reimburse the Department of
Corrections for these costs upon final acceptance of the entire system.
Pre-cutover Tests
Pre-cutover installation tests verify system performance during and upon completion of
installation. These tests will ensure proper operation of system components. They
ensure the ability of the system to perform the stated requirements in an operational, onsite but off line environment and determine the readiness of the system to be cut into
service.
These tests will consist of:
1. Functional tests of the Inmate Phone System and Inmate Monitoring System.
2.
Interoperability tests which are intended to ensure the compatible
interoperability between the Inmate Phone System. Inmate Monitoring System. and other
external systems such as telephone utility and long distance carrier networks.
Post-eutover Tests
Post-cutover tests ensure the ability of the system to meet all of the specified
performance requirements in an operational. on-line environment. These tests are
necessary to determine whether the system can perform as required. Prior to final
acceptance of each facility's system. all tests must be accomplished to the satisfaction of
the DOC identified representative.
Upon initial acceptance by the DOC identified representative. operation of that facility's
system will then commence.
A system performance evaluation period of 30 consecutive days will follow. This 30 day
evaluation period is intended to ensure each facility's system reliability and performance
compliant with this specification and will not exceed the follOWing conditions:
1. One (1) major failure (or trouble call).
Solicitation # 5356
Page 40
2. Five (5) minor failures (or trouble calls). This could be five different problems,
one type problem occurring five different times, or any combination, thereof.
Definition of major and minor failures (or trouble calls) are given in the "Operational and
Maintenance Considerations" section of this specification.
Reject and Retest
When any tested sUbsystem or component fails to meet any test requirement, State
approval will be withheld and/or rescinded until the cause of the failure is corrected and
the test, or tests, are successfully completed.
The Contractor may be required to reinstall existing Inmate Phone System, at no cost or
liability to the State, if tests are not compliant with specification requirements.
Final acceptance of each facility's system is to be determined by the DOC identified
representative upon completion of the 30 day evaluation period.
OPERAnONAl AND MAINTENANCE CONSIDERAnONS
The Alaska Public Utilities Commission (APUC) has made a declaratory ruling regarding
the installation and operation of the Inmate Telephone System by the Contractor awarded
in this solicitation (see Exhibit One). The successful contractor shall comply with the
APUC requirements as shown in Exhibit One.
The Contractor shall be responsible for billing and collection of long distance
intralinterstate calls. These charges will be billed to the called party.
All equipment installed by the Contractor at the correctional facilities will remain the sole
and exclusive property of the Contractor. The State will not be responsible for any
damage to eqUipment.
The Contractor will provide the State a 24 hour point of contact for reporting trouble calls,
special reports, requests for moves, and/or request for changes in the system.
Cost of operations, maintenance, moves, and changes will be the responsibility of the
Contractor. These costs shall include travel, lodging, and expenses by personnel
involved in these functions.
Trouble calls will be classified as major or minor based upon the following:
1. Major Trouble call:
a. Inmate phone system or inmate monitoring system completely inoperative.
Solicitation # 5356
Page 41
b. 20% of inmate phones or inmate monitoring capacity inoperative.
c. 25% of inmate/pre-trial detainee calls cannot be made.
2. Minor Trouble call:
a. :' Less than 20% of inmate phones or inmate monitoring system capacity
inoperative.
b. Less than 25% of inmate/pre-trial detainee calls cannot be made.
Repair time for major trouble calls shall be within 24 hours of notification. Repair time for
minor trouble calls shall be within 72 hours of notification.
Access to correctional facilities for maintenance shall be during normal hours (8:00 am
through 5:00 pm), Monday through Friday, excluding holidays.
The Contractor may replace or add additional telephones to prOVide better or more
economical service. Any removal or additions will be preceded by written approval from
DOC. The inmate monitoring system shall accordingly be modified to reflect the changes
made. All costs shall be the responsibility of the Contractor.
PERFORMANCE BOND
The successful Contractor must provide a performance bond at the time of contract
award. Such performance bond shall be equivalent to 50% of the dollar amount
guaranteed to the State of Alaska, Department of Corrections for the first two years.
Failure to provide such a performance bond at the time of award shall be grounds
to reject that offeror and award to the next most responsive and responsible
offeror.
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Page 42
STATE
or
ALASKA
THE ALASKA PUBLIC UTILITIES COMMISSION
2
3
Don Schreer, Chairman
Daniel Patrick O'Tierney
Ja••• E. carter, Sr.
Alyc. A. Ranley
Dvlqht D. Ornquist
Before commissioners:
5
7
8
9
10
In the Hatter of the Petition by
STATE
ALASKA DEPARTMENT OF
CORRECTIONS for a Declaratory RUlinq
Regarding the Installation and
Operation of a Telecommunications
Syste.
the
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U-93-71
ORDER NO.1
)
11
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141
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08DII ISSUINg DECLARaTORY BOLIKQ AND CL08rHQ POCKIr
BY THE COMMISSION:
Introduction
On August 6, 1993, the State of Alaska, Department of
Corrections
(DOC),
filed
a Petition
for Declaratory Ruling
(petition) seekinq a Commission determination that DOC's plan to
contract with a vendor to install customer premises equipment and
billing and collection services in its institutions statevide:
1)
42.05;
does not
make DOC
a "public utility· under AS
2)
does not SUbject DOC to certification,
reporting, or other requirements of the recently
enacted portions of the APUC ACT that govern intrastate
interexchange competition; and
3) does not subject the vendor to the requirement
that it obtain a certificate of pUblic convenience and
necessity.
25
ze
0-93-71(1) - (2/16/94)
Page 1 of 9
I".s
."
Page 43
The petition was noticed to the pUblic with a closinq
2
date for comments of September 13, 1993.
3
have been received.
To date, four comments
Those comments will be discussed belove
•
In its petition DOC stated that its proposed telephone
5
syltea vill enable it to provide acceptable level. ot telephone
6
service to inmates while providinq protection to the public.
7
Specific criteria tor the proposed telephone systea include:
8
All costs, includinq telephones, JDonitorinq
1.
9
equipment, telephone lines,
local and lonq distance
10
connection service charqes, are the responsibility of
11
the vendor.
12
2.
13
.1
cent
The vendor will pay DOC a minimum of 16 per-
of
the
gross
revenues
trom
interstate
and
I
1~
intrastate calls.
15
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Inmates will have local call access at no
3.
16
expense to the inmate, caller, or DOC for at least one
17
year.
18
"•
The system must ensure that calls between
"
inmates and their attorneys are neither monitored nor
20
recorded.
21
5.
The equipment must block access to unauthor-
22
ized 800 or 900 numbers, third-party calls, or call
23
torwardinq. If a third-party call is detected, the
2~
system will automatically disconnect the call whether
25
it is local or long distance.
21
U-93-11(1)
Page 2 of 9
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Page 44
6.
The system will be desiqned to provide inmates
2
with a PIN-diqit assignment or non-PIN simultaneous
3
operation.
7.
~
5
The system must be proqraued to limit iMate
calls to fifteen minutes.
a.
6
7
The system must prevent dial inCJ ot a second
number after a party hanqs up.
8
9.
9
The system must restrict calls to an approved
list of numbers for each inmate.
It must a180 identity
10
the caller as an inmate and alloy the party beinq
11
called to continue the call or tel'1llinate the call
12
without speaklnq to the inmate.
13
10.
The vendor would be responsible tor customer
bllllnq.
Local calls would be billed at no cbarqe tor
"
"
I.
.
I
t.
15
at least the first year.
18
DOC stated that
installation and. operation of the
proposed telephone system for use by the inmates will not make it
a public utility because the telephone service provided will be
essentially private in nature and otfered only to a select group
and not available to the qeneral pUblic.
DOC lurther stated that
it should not be SUbject to certification, reportinq, and other
requirements of AS 42.05.810 and 3 AAC 52.350 - 3 Me 52.399
because it is not a public utility or an interexchange carrier.
eouents were received from Eugene Fields, currently an
25
inmate in Fairbanks, Alaska; the Cit.y of Fairbanks d/b/a Fairbanks
2.
0-93-71(1) - (2/16/94)
!
Paq_ 3 of 9
I
,
Page 45
Municipal
Utilities
2
Association
3
~nchoraqe
Uo
Fields stated his objections to sOlie ot the teatures ot
hangs up;
8
unauthorized 800 and 900 numbers, and limitinq calls to a pZ't!°'
9
approved list of numbers.
liaitinq phone calls to tifteen minutes, blockinq
10
F.KUS stated that DOC's proposal is incomplete and does
11
not provide sufficient information for the Commission to make a
12
rulinq.
1; will
..
~.
FHUS also arques that DOC's statement that the system
be private in nature is irrelevant under AS 42.05, a state
aqency may be declared a pUblic utility under AS 42.05; and that
15 •
DOC's petition should be denied
16
foundation to support it.
l'
j!~f
Specitically, h. objects to the provision
1
..
1,:::-tiS
Municipality ot Anchoraqe d/b/a
that prevents an inmate froa dialing another number atter a party
17
lii~
Telephone
e
M
~
Alaska
the proposed systea.
1.
8
J!.
the
the
5
13
g
and
(FMUS) ;
Telephone Utility CATV).
•
'ii
(ATA)i
Systell
because there
is no leqal
In its comments ATA raised concerns about local exchanqe
. company (LEC) bypass.
l'
ATA
also stated that it believes that the
proposed vendor would be SUbject to AS 42.05.325,
R89istra~ion and
20
Requlation ot Alternate Operator Services; LECs would be prohib-
21
ited from bidding because of the prohibitions against resale
cG
22
exists in their tariffs; LECs are
J. 0 i
.-........,
23
; olit- ti
-
(I)
-
oj!
a. ~
all
C
N
tQ
l:;;
-
24
.. sions to DOC
from paying comais-
as required by the proposal; and the commission could
. exempt DOC from regulation it
'I
25
2t
probi~i~ed
tha~
,
U-93-71(1) - (2/16/94J
'a9. 4 of 9
i~
chooses,
bu~
that the vendor
Page 46
should be certificated due to the nature of the service.
ATO'I
comments were similar to ATA's.
2
3
piscussion
Based on its review of the record of this proceedinq,
5
the Commission has determined
that DOC meets the statutory
definition of a pUblic utility under AS 42.05.990; tbat DOC should
7
be exempt from certification and requlation under AS 42.05. 711(d);
I
and that the requlatory status of the vendor cannot be determined
9
at this time.
10
11
I.
12
DOC Wou14 Be •
pol1c utility_
AS 42.05.990(4)(8) states:
"!
13 •
'I
'.
14
15
18
.
"public utility" or "utility· includes every
corporation whether pUblic, cooperative, or otherwise,
company, individual, or association of individuals,
their lessees, trustees, or receivera appointed by a
court, that owns, operates, ...89•• , or oo.t~ol. any
plant, pipeline, or system for [emphasis added)
• • • •
11
(8)
the
p~110
furnishinq telecommunications service to
for compeDs.tioll [emphasis added];
It appears fro. the Request for Proposals subaitted by DOC that
DOC would "own, operate, manaqe, or control- the proposed system
in order to furnish telecommunications service to its inmates for
compensation.
Although it may very well be the vendor who
installs, owns, and operates the proposed telephone systea, it is
DOC that will be managing and controll1nq it.
25
2t
U-93-71(1) - (2/16/94)
: Page 5 ot 9
This conclusion
I
.
.
,
Page 47
1
follow. from the criteria that DOC has sUbmitted tor the propo.ed
2
system.
3
DOC
•
established a minimum compensation level to be paid by the vendor
5
to DOC, haa chosen to allocate non. of the costa for local
e
exchange service tor the lirst year to the inmates, and baa listed
7
further detailed specifications of the proposed syatea.
•
fore, the COllUllission finds that DOC will be manaqinq and con-
9
trolling the proposed system for furnishinq telecolllllunications .
11
DOC further argued that the proposed system is private
12 ".
Ii of
14
!i 990(4) (8).
=f •••
.~
::I
=c
~~IU
!~ IS
jt! -8F=
~
beinq considered a public utility pursuant to
AS
42.05.-
:'
i
The term "pUblic· is defined in AS 42.05.990(3)(A) as
.,
1e
J~I~
Jljl
in nature and, thus, not an offerinq to the public for purposes.
13
1$
c:
There-
service for compensation. 1
10
0_ i
has specified the allocation at costs to the vendor,
I
17
fta qroup of 10 or more customers that purchase tbe service or
commodity furnished by a pUblic utility.·
l'
l'
The inmate population
, of the DOC is considerably qreater than 10 persona.
Altbouqh the
inmates would not be payinq for local exchange service under the
20
petitioner's proposal during the first year at a contract, they
21
would be payinq tor interexchanq8 (IXC) service fro. the outset.
22
In turn,
DOC
will collect a ainimWi ot
16
percent ot the qross
23
24
25
I
lAdditionally, DOC stated that th. proposed syst. . would
interface with its existing systea. '!'barefore , it is arquable
that DOC would own at least part ot the total systa.
I
U-93-11 (1) -
21
; Paqe 6 of 9
(%/16/94)
.
~-
Page 48
revenues derived fro. that service.
Therefor.,
the inmate
2
population's purchase of IXC service would constitute -10 or more
3
customers that purchase the service or commodity furnished by a
4
pUblic utility."
For the reasons discussed above, the Coaission can only
5
•
,
conclude that DOC would a pUblic utility within the Deaninq of
7
AS 42.05.990.
9
uD4.&- U
eertitloatioD Requir".Dta aDd aegulatioa.
II.
10
Althouqh
11
12
13
Should
DOC
Ba
Izupt.4
the Commission
finds
42.05.111(4)
tro.
that DOC meets the
technical statutory definition of a pUblic utility, it viII exempt
. DOC
from the requirement to obtain a certificate at public
;. convenience and necessity (certificate) and trom regulation under
II
14
1$
The cOJlUllission, on a t indinq that: no lecJitiaate
pUblic interest will be served, may exempt a utility
from all or any portion of this chapter.
16
c
..a
!g
11
J~I!
JEi l "
=lc~
=.c:-
~~fS
ijj~
_CD _
..-.-- .0
g,...,
~
"
AS 42.05.711(d) states:
AS 42.05.
The Commission finds that no legitimate public interest
would be served by requirinq DOC to have a certificate or to be
subject to requlat10n under AS 42.05.
Although DOC vill own,
20
operate, manaqe, or control the
21
receive compensation for doing so, the Commission tinds that the
22
very unusual and special circumstances of this particular case
23
justify the
24
pursuant to AS 42.0S.711(d).
teleco~unications
sy.tea and
exemption of DOC from all portions of AS 42.05
25
21
U-93-71(1) -
. pag8 7 of 9
.3ZtiQiQ.4..
h.Ur. 3,.
.. .& M,#(
$I
(~/~6/94)
ZZ..6.&1..3. ..v.. 60 .
MlM
.. .hi.
. .d.. Z.J.,A S",
&M<iVd
................................ {SMYi!;::;:;:;;:;:;. iZ.Q..Q:gwW
::«:
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."
Page 49
The phone system proposed by DOC results trom tht!
1
2
settlement ot complex litiqation between
3
the riqhts ot inmates, includinq the riqht to telephone service.
,
The
5
the DOC. Under these circumstances, the Coai.sion finds that the
8
public interest stronqly favors the provision of service in the
7
manner proposed by DOC without unnecessary state regulation.
proposed telephone system vill
be
DOC
and inmates reqardinq
used only by the inmates ot
e
III.
9
The R.quI.tory status of the Vendor CaADot Ir•••Dtl, 8e
net.raiDed.
10
Although the Commission has determined that
be
12
not have enough information about the prospective vendor to make
II
13 II
any determinat~on regarding its requlatory status at this time.
providinq public utility service, the Commission simply does
14
I:.1 Questions reqarding the
15
: service to
be
types of connections and the nature of the
provided make it difficult to declare that the
vendor would or would not
M
M
11
what type of service would the vendor provide?
)~I!
Jill
=C~~
11
an IXC?
"
around the state.
.
0
•
'"
- j eN
.
:)
.9 i5 r~
--j"is
il
•• r:::
'10
JIC
0
e
would
11
18
c: _
_
DOC
20
Would it
be
be
an LEC?
If
subject to AS 42.05.
DOC has many
For example,
Would it act as
~acilitie.
located
the vendor provides service to each
location, what type ot service area vould be needed?
21
Only after the vendor is selected and the method ot
22
service and systea design clearly identified can the.e questions
23
be answered.
24
ruling should be requested from the Commission as to the vendor's
25
status.
Accordinqly, once DOC has selected a vendor, a
21
. U-93-71(1) -
(2/16/94)
: Paqe 8 of 9
St&..WI
.. .d....6.Q.6.6.J.:::vd#:;::::x:;:iii
.
w.. gazs.
;&#.;;,Q. Iv.A. v.v
.h
...v.6i_*M.JAh4WA.4.
;II(
t JiM':;Wlfli!k .J.w:.v.C
C'Mi9.J&%Ii(. . .. .
¥M®.W¥.&?S.&%N't'i!'4%. .."
:4.4
.,p..
..
Page 50
1
In view ot the above, the Commis8ion must deny COC's
2
request to have an unknown vendor declared exempt tram AS 42.05
3
at this time.
•
With that determination all substantive and procedural
5
matters have been disposed ot 1n this matter, and there are no
•
allocable costs under AS 42.05.651 and 3 MC 48.151. Accord1nqly,
7
Docket U-93-71 should be closed.
8
ORDg
9
THE COMMISSION FURTHER ORDERS:
10
A declaratory rulinq on the issues raised by the
1.
state ot Alaska, Department ot Corrections is set out in the body
12
13
14
15
I
ot
.
II
II
II.j
J. ;
°1 """"
"
AS 42.05.711(d).
17
,1'jl
C
5-.c
.~
~ 1i • ••
j! US r~
3.
18 •
"
20
As more fully discussed in the body at this Order,
exemption from certification and economic regulation pursuant to
iI
~j!
2.
:. the state of Alaska, Department of corrections is qranted an
I
c:
this Order.
Docket U-93-71 is closed.
DATED AND EFFECTIVE at Anchorage, Alaska, this 16th day ot Febru-
ary, 1994.
BY DIRECTION OF THE COKMISSIOB
(ColDJlissioners Alyce A. Hanley and
Dwiqbt o. ornquist, not par1:1cipatinq.J
IJJ~
r-- o ,. .
:; U-'3-11(1) , ot ,
:i Paqe
(2/11/'4)
•
fit.'
'
Page 5E
STATE OF ALASp
2
THE ALASKA PUBLIC UTILITIES COMMISSION
3
~Before
•
Don Schr~er, Chairman
Daniel Patrick O'Tierney
J.ae. E. Carter, Sr.
Alyce A. Hanley
Dviqht D. Ornquist
Commissioners:
5
•
1
In the Matter ot the Petition by the
)
STATE or ALASKA DEPARTMENT OF CORREC)
TIONS for a Declaratory Rulinq Reqard- )
inq the Installation and Operation of
)
a Telecommunications system
)
a
9
U-93-71
)
10
11
BBRATA NOTIC.
12
TO
I
I
14
P
15
.
ORD2. ISSUING OBCLAQTOllY RULING It.lID CLOSING pocK'"
(Issued February 16, 1994)
;1
BY THE COMMISSION:
l'
11
ORDER NO.1, entitled:
.
!•
13
Page 7, lines 15-16: Delete: "The commission, on a findinq that
no leqitimate pUblic interest will be
served, may exempt a utility from all or any
portion of this chapter.-
.j
.
Insert:
"The co_ission lIay exempt a
utility, a class of utilitie., or a utility
service from all or a portion of this
chapter if the co_i.sion finds t:hat the
exemption is in the public interest."-.
. .... '. ......-.... ;......,...
"
...
f
.
.
139'4~
;i ,
21
:i
i
"'".
DATm:'AN» IFF~env.B at Anchoraqe, Alaska, this 15th day of March,
J.'
~,.-:
":
25 ;'
~-.,..
. .....
., ~
.."
,.....,.
o • •: . :
.:;
i
.:'.
.....; , •
.:'
:SY
.
DIREcrION OF THE COMMISSION
.•.~.; (CoJlUftissioners Alyce A. Hanley and
.-- Dvicjh~ D. Ornquist, not participa~inCJ.)
.. ....
( S I A'L ),'
.....•.
U-93-71(1-1) - (3/15/94)
Page l-of 1
,
Solicitation # 5356
Page 52'
APPENDIX A
GENERAL PROVISIONS
Article i.=- Definitions.
1.1
In any resultant contract and appendices, "Project Director' or "Agency
Head" or "Procurement Officer' means the person who signs any resultant contract on
behalf of the Requesting Agency and includes a successor or authorized representative.
1.2
"State Contracting Agency" means the department for which any resultant
contract is to be performed and for which the Commissioner or Authorized Designee
acted in signing any resultant contract.
Article 2. Inspection and Reports.
2.1
The department may inspect. in the manner and at reasonable times it
considers appropriate. all contractors facilities and activities under any resultant contract.
2.2
The contractor shall make progress and other reports in the manner and at
the times the department reasonably requires.
Article 3. Disputes.
3.1
Any dispute concerning a question of fact arising under any resultant
contract which is not disposed of by mutual agreement shall be decided in accordance
with AS 36.30.620-632.
Article 4. Equal Employment Opportunity.
4.1
The contractor may not discriminate against any employee or applicant for
employment because of race, religion, color, national origin, or because of age. physical
handicap, sex, marital status. changes in marital status, pregnancy or parenthood when
the reasonable demands of the position(s) do not require distinction on the basis of age,
physical handicap. sex, marital status, changes in marital status, pregnancy, or
parenthood. The contractor shall take affirmative action to insure that the applicants are
considered for employment and that employees are treated during employment without
unlawful regard to their race, color, religion. national origin, ancestry, physical handicap,
age, sex. marital status, changes in marital status, pregnancy or parenthood. This action
must include, but need not be limited to, the following: employment, upgrading. demotion,
transfer, recruitment or recruitment advertising, layoff or termination. rates of payor other
forms of compensation, and selection for training including apprenticeship.
The
contractor shall post in conspicuous places. available to employees and applicants for
employment. notices setting out the provisions of this paragraph.
4.2
The contractor shall state, in all solicitations or advertisements for
employees to work on State of Alaska contract jobs, that it is an equal opportunity
employer. and that all qualified applicants will receive consideration for employment
without regard to race, religion, color, national origin, age, physical handicap, sex, marital
status, changes in marital status. pregnancy or parenthood.
"
'
..
Solicitation # 5356
Page 53
4.3
The contractor shall send to each labor union or representative of workers
with which the contractor has a collective bargaining agreement or other contract or
understanding a notice advising the labor union or worker's compensation representative
of the contractor's commitments under this article and post copies of the notice in
conspicuoUs places available to all employees and applicants for employment.
4.4
The contractor shall inaude the provisions of this article in every contract,
and shall require the inclusion of these provisions in every contract entered into by any of
its subcontractors, so that those prOVisions will be binding upon each subcontractor. For
the purpose of including those provisions in any contract or subcontract, as required by
any resultant contract, "contractor' and "subcontractor" may be changed to reflect
appropriately the name or designation of the parties of the contract or subcontract.
4.5 The contractor shall cooperate fully with State efforts which seek to deal with
the problem of unlawful discrimination, and with all other State efforts to guarantee fair
employment practices under any resultant contract, and promptly comply with all requests
and directions from the State Commission for Human Rights or any of its officers or
agents relating to prevention of discriminatory employment practices.
4.6
Full cooperation in paragraph 4.5 includes, but is not limited to, being a
witness in any proceeding involving questions of unlawful discrimination if that is
requested by any official or agency of the State of Alaska; permitting employees of the
contractor to be witnesses or complainants in any proceeding involVing questions of
unlawful discrimination, if that is requested by any official or agency of the State of
Alaska: participating in meetings; submitting periodic reports on the equal employment
aspects of present and Mure employment; assisting inspection of the contractor's
facilities: and promptly complying with all State directives considered essential by any
office or agency of the State of Alaska to insure compliance with all federal and State
laws, regulations, and policies pertaining to the prevention of discriminatory employment
practices.
4.7
Failure to perform under this article constitutes a material breach of the
contract.
Article 5. Termination.
The Project Director, by written notice, may terminate any resultant contract, in whole or
in part, when it is in the best interest of the State. The State is liable only for payment in
accordance with the payment provisions of any resultant contract for services rendered
before the effective date of termination.
Article 6. No Assignment or Delegation.
The contractor may not assign or delegate any resultant contract, or any part of it, or any
right to any of the money to be paid under it, except with the written consent of the Project
Director and the Agency Head.
Solicitation # 5356
Page 54'
Article 7. No Additional Work or Material.
No claim for additional services, not specifically provided in any resultant contract,
performed or fumished by the contractor, will be allowed, nor may the contractor do any
work or fu-mish any material not covered by the contract unless the work or material is
ordered in writing by the Project Director and approved by the Agency Head.
Article 8. Independent Contractor.
The contractor and any agents and employees of the contractor act in an independent
capacity and are not officers or employees or agents of the State in performance of any
resultant contract.
Article 9. Payment of Taxes.
As a condition of performance of any resultant contract, the contractor shall pay all
federal, State, and local taxes incurred by the contractor and shall require their payment
by any Subcontractor or any other persons in the performance of any resultant contract.
Satisfactory performance of this paragraph is a condition precedent to payment by the
State under any resultant contract.
Article 10. Ownership of Documents.
All designs, drawings, specifications, notes, artwork, and other work developed in the
performance of any resultant contract are produced for hire and remain the property of
the State of Alaska and may be used by the State for any other purpose without
additional compensation to the contractor. The contractor agrees not to assert any rights
and not to establish any claim under the design patent or copyright laws. The contractor,
for a period of three years after final payment under any resultant contract, agrees to
fumish and provide access to all retained materials at the request of the Project Director.
Unless otherwise directed by the Project Director, the contractor may retain copies of all
materials.
Article 11. Governing Law.
Any resultant contract is governed by the laws of the State of Alaska. All actions
concerning any resultant contract shall be brought in the Superior Court of the State of
Alaska.
Article 12. Conflicting Provisions.
Unless specifically amended and approved by the Department of Law, the General
Provisions of any resultant contract supersede any provisions in other appendices.
·
.'
Solicitation # 5356
Page 55
Article 13. Officials Not to Benefit
Contractor must comply with all applicable federal or State laws regulating ethical conduct
of public otficers and employees.
Article 14. Covenant Against Contingent Fees.
The contractor warrants that no person or agency has been employed or retained to
solicit or secure any resultant contract upon an agreement or understanding for a
commission, percentage, contingent fee, or brokerage, except employees or agencies
maintained by the contractor for the purpose of securing business. For the breach or
violation of this warranty, the State may terminate any resultant contract without liability or
in its discretion deduct from the contract price or consideration the full amount of the
commission, percentage, brokerage, or contingent fee.
02-093 (Rev 12-93)
Solicitation # 5358
Page 56
APPENDIXB
INDEMNITY AND INSURANCE
Article 1. Indemnification
The contractor will indemnify, hold harmless and defend the contracting agency from and
against any claim of, or liability for error, omission or negligent act of the contractor under
any resultant contract. The contractor shall not be required to indemnify the contracting
agency for a claim of, or liability for, the independent negligence of the contracting
agency. If there is a claim of, or liability for, the joint negligent error or omission of the
contractor and the independent negligence of the contracting agency, the indemnification
and hold harmless obligation shall be apportioned on a comparative fault basis.
"Contractor" and "contracting agency", as used within this article, include the employees,
agents and other contractors who are directly responsible, respectively, to each. The
term "independent negligence" is negligence other than in the contracting agency's
selection, administration, monitoring, or controlling of the contractor and in approving or
accepting the contractor's work.
Article 2. Insurance
Without limiting contractor's indemnification, it is agreed that contractor shall purchase at
its own expense and maintain in force at all times during the performance of services
under any resultant contract the following policies of insurance. Where specific limits are
shown, it is understood that they shall be the minimum acceptable limits. If the
contractor's policy contains higher limits, the state shall be entitled to coverage to the
extent of such higher limits. Certificates of insurance must be furnished to the
Contracting Officer prior to beginning work and must provide for a 30 day prior notice of
cancellation, nonrenewal or material change of conditions. Failure to furnish satisfactory
evidence of insurance or lapse of the policy is a material breach of any resultant contract
and grounds for termination of the contracto"'s services. All insurance policies shall
comply with, and be issued by insurers licensed to transact the business of insurance
under AS 21.
2.1 Workers' Compensation Insurance
The contractor shall provide and maintain, for all employees of the contractor engaged in
work under any resultant contract, coverage as required by AS 23.30.045, and; where
applicable, any other statutory obligations inclUding but not limited to Federal U.S.L. & H.
and Jones Acts requirements.
The policy must waive SUbrogation against the State.
· .,
Solicitation # 5356
Page 57
2.2
Commercial General Liability Insurance:
Such policy shall have minimum coverage limits of $300,000 combined single limit per
occurrenci or split limits of $300,000 per person/$500,000 per occurrence. The policy
shall be written on an "occurrence" form and shall not be written as a "cfaims-made" form
unless specifically reviewed and agreed to by the Division of Risk Management.
2.3
Commercial Automobile Liability Insurance:
Such policy shall have minimum coverage bodily injury liability limits of $300,000
combined single limit per occurrence or split limits of $300,000 per person/$500,OOO per
occurrence. The policy shall cover all owned, hired, and non-owned vehicles. In addition,
it shall have a minimum of $50,000 per occurrence property damage liability limits.
02-093 B-1 (Rev. 9-95)
·
Solicitation # 5356
Page 58'
SCHEDULE OF DOLLAR GUARANTEES
The intent of this solicitation is to award a seven (7) year contract for provision of inmate
phone ana monitoring systems/services to the Department of Corrections facilities
throughout the State of Alaska.
Award will be made to the highest responsive and responsible offeror based upon the
highest dollar guarantee paid to the State of Alaska Department of Corrections during
the course of the seven year contract. The Department of Corrections desires that
guaranteed payments be amortized over the seven year period such that payments to the
state are not concentrated in entirety in Years 5 through 7 of the contract.
The state reserves the right to negotiate terms and conditions, including the amortization
schedule and costs, with the offeror who submits the highest dollar guarantee. In the
event that a successful negotiation cannot be reached with the highest offeror, the state
retains the right to negotiate and award with the next highest offeror.
The contract will be in effect upon signature by the State of Alaska.
To summarize, the State of Alaska requires Inmate Telephone and Monitoring systems
for each of it's correctional facilities. Key points are:
1.
For long distance calls, the systems shall operate as a "COLLECT CALL
ONLY", Automated Operator System for "OUTGOING CALLS".
2.
Free local phone calls shall be provided.
3.
The successful Contractor shall be responsible for all costs of equipment,
installation, optimization, training, ongoing operations, and necessary billing services
related to these systems. There shall be no cost to the State of Alaska.
4.
The successful Contractor shall provide these systems as specified in the
System and General Specifications.
Prospective offerors are required to submit the follOWing information with their offers:
1. Alaska Business Ucense as specified on Page 1 of this solicitation.
2. A pre-qualifying statement showing that the inmate phone system proposed has been
in operation for a minimum of two years. Offerors must also provide a list of at least 4
systems (including phones and monitoring systems) comparable in size and complexity to
the system required by this solicitation that have been installed successfully by the
offeror. The list shall include contact names, addresses, and phone numbers.
.
,.'
•
'.
"."
.f
Solicitation # 5356
Page 59
3. A list of the specific brand/model of equipment being offered at each of the facilities.
Such equipment provided must meet or exceed the specified equipment capabilities and
capacities as set forth in the System and General Specifications section of this document.
4. The ScHedule of Dollar Guarantees.
Failure to meet the terms and conditions set forth in this solicitation may constitute cause
for the State to declare the offer and/or offer award non-responsive. subject to rejection.
1. Yearly dollar amount that will be guaranteed to the State of Alaska Department
of Corrections for provision of inmate phone/monitoring systems and services:
Year #1:
$
Year #2:
$
Year #3:
$
Year #4:
$
Year #5:
$
Year #6:
$
Year #7:
$
TOTAL OF YEARS 1 THROUGH 7:
J~
_
Note to offerors: If you are offering an alternative to the inmate telephone system
specified, you must include sufficient descriptive literature with your offer for the State to
make a detailed comparative analysis between the items specified and items offered by
your firm. Failure to submit this detailed descriptive datalliterature with your offer may be
cause for your offer to be determined non-responsive.
--- ,
''/
'
•
,
r·
State Of Alaska
Department Of Administration
Division Of General Services
2400 Viking Drive
Anchorage, Alaska 99501
AMENDMENT NUMBER 1
Solicitation Title:
Inmate Telephone System
Amendment Issue Date:
Solicitation Number:
Wednesday, April 30, 1997
5356
Solicitation Opening Date And Time:
Wednesday, May 7, 1997 at 2:30 p.m.
This Amendment Is Being Issued To:
1.
Change the solicitation opening date to that shown above.
This amendment is for information purposes only and need not be returned with your offer.
This is a 1 page amendment.
Marl s Ha ~n
Contracting Officer
•
276-3320
278-0352
TOO: 276-0502
Fax:
State of Alaska
Department of Admjuistration
Dtriaion of General S.vices
2400 VUdDg Drive
Anchorage, Alaska 99501
FIRST
CLASS
MAIL
IMPORTANT: AMENDMENT TO BID ENCLOSED
(I
..
