Prison Phone Justice

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(3) TECHNICAL PROPOSAL
(3) TECHNICAL PROPOSAL

Understanding of Work and Plan for Service
Describe in detail your understanding of the work that is to be performed as presented
in Sections Four and Five of this RFP. Offerors must provide a comprehensive
narrative statement that illustrates their understanding of the requirements of the
services and outcomes to be achieved.
Additionally, offerors must provide a comprehensive narrative statement that sets out
their plan for providing the services and illustrates how their plan will serve to
accomplish the work addressed in Section Five of this RFP. This section of the
proposal must include a proposed work schedule for providing the services, to include
all items specified in Section 5 of this RFP.
This section should not merely paraphrase the scope of services from the RFP. This
section must demonstrate an understanding of what has been requested, the major
issues involved, and what must be done to accomplish the objectives.
Include in this section how much travel is anticipated in the performance of this
contract.
If you are providing a proposal that utilizes a subcontractor approach with one or more
firms, you must detail how each firm's work will assist in the work to be performed.

Understanding of Work
SECURUS Technologies, Inc. through its wholly owned subsidiary, Evercom
Systems, Inc., proposes to pay a commission to the Alaska DOC and to provide
a state-of-the-art Inmate Telephone System (ITS). Our services include a turnkey
system and all related services including hardware and software; installation,
maintenance, optimization and training; connectivity, data storage and support;
call origination and connection to the billed party number including call rating
and billing; and a comprehensive suite of client applications and features
including call blocking, call duration limits, centralized call monitoring and
recording, investigative and security controls, PINs and 3-Way Call Detection
and Collect and Prepaid Calling Capabilities.
Plan for Services
As Alaska DOC's Inmate Telephone Service provider for the past 10 years we
offer a thorough understanding of the unique needs and challenges faced by
the Alaska DOC. Our Alaska based field technician, Jasen Kitner understands
and delivers site specific support to insure maximum system reliability given
the challenges of site locations and weather including site visits throughout the
year for maintenance, training and investigative support. A description of the
steps Involved in an implementation Is included below, and a detailed project
plan is available in Attachment H - SECURUS Prelim/nary Project Plan.
Project Controls and Quality Checks
Timely execution and completion will be monitored by using scheduled
completion dates in correcting Implementation or operational problems, as well
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SECURUS

(3) TECHNICAL PROPOSAL

as problems reported through SECURUS' trouble reporting system. Summary
reporting, trend analysis, and schedule monitoring facilitates tracking problem
correction.
Other less formal reviews of installation status are held throughout the
installation process. Operations staff meetings provide the Implementation
Manager. Installation Manager and Lead Project Manager with periodic status,
and allow coordination and dissemination of the information to SECURUS
Installation field technicians.
Transition Period with Minimum Service Disruptions
Because SECURUS is the current provider, transition downtime will be minimal,
if any. By installing all SECURUS equipment and circuits prior to the cutover
date, usually one to two weeks in advance of the cutover date, this allows for all
systems, circuits, etc., to be fUlly tested. By fully testing prior to cutover, there
will be no risk of service interruptions due to the changeover to the new
SECURUS ITS system. The SECURUS team has used this process with much
success throughout our multiple accounts in the US and Canada.
SECURUS will have installed and tested all necessary equipment and circuits
prior to the actual cutover date. There will not be any interruption of service.
The cutover may be conducted during the time the facility has all phones off,
i.e., a count time, prior to the phones coming on at the beginning of the day or
after the phones go off for the day. This will minimize any downtime for the
facility.
Software Programming and Preparation
After meeting with personnel from the Alaska DOC, internal meetings will be
held between Project Management and Install team to review the validation
process that will be used to ensure that the system conforms to the functional
facility requirements.
Prior to shipment systems are fully tested and to ensure that the ITS system can
be successfully implemented at the Alaska DOC sites. Hardware design will be
performed for each site to be installed. After the site surveys are confirmed all
site requirements will be identified and a Bill of Lading (BOL) will be prepared.
The Bill of Lading will be provided to the Alaska DOC to ensure all parties agree
to the items and their quantities. The system equipment is assembled and
forwarded to a staging and testing area prior to shipment. The system is
typically shipped two weeks prior to cutover.
In order to replicate of inmate profile information located in the existing
Personal Identification Numbers (PIN) and Personal Allowed Numbers (PAN)
database, SECURUS will transfer this data from our existing inmate call
platform. SECURUS will work closely with Alaska DOC to ensure accurate and
timely information is imported immediately prior to final cutover at each
institution. The process will require data entry of new residents at each facility
to be held while file conversion, testing of data integrity and deployment takes
ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
place. Once the new database and telephone service are restored, new resident
profile information will be entered directly Into the new SECURUS system.
Testing
A series of testing procedures are conducted by the field technician as
itemized:
•

Place local Calls and listen to voice prompts

•

Select Spanish prompts

•

Place intraLATA, and interLATA calls

•

Attempt to call blocked numbers

•

Print sample call detail reports at the workstation

•

Verify that site received user manuals

•

Confirm and Test Prepaid calling

•

Attempt a 3-Way call

•

listen/monitor and active call

•

Query Recorded Call information

•

Place a call to a privileged number

•

All recording and monitoring functions

•

Assign and test PIN accounts. Complete Test calls for PINs

The major tasks involved in a standard ITS installation are detailed below.
Task Name

Contract Sianed
Implementation Meeting Held with designated Alaska DOC personnel and SECURUS Project Team
Personnel

•

Establish site contact personnel from the DOC
Establish ITS rollout schedule and approval by Alaska DOC
Finalize feature set selection
Verify Findings from Site Surveys of All Locations
• Identify special need phones, i.e. TTYITDD. portable/moveable phones
• Review Alaska DOC polley and procedures/ security clearances for SECURUS installation teams
SECURUS Proiect Team Meetinas
Conversion Plan Evaluated & Adjusted as Necessary During Weekly Internal Conference Calls Through-out
Project Duration
Confirm install dates with Master Scheduler
• Review Final Plan with Installation Teams
• Confirm Install Support
Confirm Shipping
• Confirm Trainina
Order/Install Lines for aI/locations
• T1'slAnaloa Lines/Frames
Feature Selection Confirmed
Obtain Line Numbers and Confirm Orders and Due Dates with Local Exchanae Company
Branding Messages Developed
Configure ITS

•
•
•

•
•

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(3) TECHNICAL PROPOSAL

Task Name

Quality Contro/ITS test
• Feature testing
• System testing
•
load testing
• All quality control is conducted in Dallas prior to ship.
Package & Ship Eauipment to Deliverv location
Installation of ITS
Receive and inventory equipment
• Build equipment
• Prepare to cut ITS
Power-up ITS
Install workstations
Conduct install test
- Coordination with Install Support
- Install blocked number table, free numbers, and inmate PINs/PANs
• Replace inmate telephone sets
Cutover of ITS
• Notify facility that cutover will occur and gain Site/Central office approval to proceed
• Cutover system at agreed upon time to minimize disruption
• Notify facilitv of cut
Qualitv Assurance of ITS and Acceptance Testlna Complete
Training of Facility Personnel

•

-

Continued Support
SECURUS maintains a centralized 2417/365 Network Operations Center (NOC)
and technical support center in the greater Dallas, TX, area to monitor
operations and ensure maximum operational status. In addition, a dedicated
Field Service Technician will be based in Alaska to provide service response to
any site for hardware or software issue. A service escalation contact list will be
provided to each site.
In addition as the current ICS provider our field technician has historically
completed the following annual field support activity and we believe this is part
of our ongoing commitment to service the Alaska DOC.
Preventive
Maintenance

Handset
Repairs

Misc Phone
Issues

Installation·
Additions and
Moves

System and
Network Issues

AK - ANCHORAGE JAIL

5

50

10

1

2

AI< - ANVIL MT.

5

8

1
1

5

AK· HILAND/MEADOW

3

33
26
12
12

17

AK - FAIRBANKS

1
3
1

AK - COOK INLET

AI< - KETCHIKAN
AK- MATSU
AK-PALMER
AK - POINT MACKENZIE
AK - SPRING CREEK

AI< - WILDWOOD

1
3
3
1
1
4

8

16
10
23

17
10
7

13
14
11
21
14

3
5

1
1
2
1
1

1
10
2
1
1

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SECURUS'

(3) TECHNICAL PROPOSAL

Preventive
Maintenance

Handset
Repairs

Misc Phone
Issues

AK· YUKON·KUSKOKWIM

1

19

7

AK - LEMON CREEK

1

30

Totals

28

244

10
159

Installation·
Additions <Jnd
Moves

System and
Network Issues

1

9

31

5.01
Scope of Work
The State of Alaska intends to contract for services to provide current state of the art
inmate telephone system and necessary billing services in each of it's correctional
facilities. The correctional institutions are located in Anchorage, Nome, Fairbanks,
Eagle River, Ketchikan, Juneau, Palmer, Wasilla, Seward, Kenai, and Bethel, Alaska.
The State also reserves the right to add additional facilities during the life of the
contract.
~

SECURUS has read and understands.

The Contractor will provide all inmate telephone systems and monitoring equipment,
installation, optimization, training, and ongoing operation of the systems. All costs of
equipment, installation, optimization, training and ongoing operation of the systems are
the responsibility of the Contractor. All equipment installed by the Contractor at the
correctional facilities will remain the sale and exclusive property of the Contractor. The
State will not be responsible for any damage to equipment including damage caused
by inmates. The system must be a "turn-key" system. The successful contractor
will be required to install a new Inmate Telephone System that is "state of the
art" technology.

o

SECURUS has read and will comply.

SECURUS' role as a "Single Source / Single Point" provider ensures the Alaska
DOC will make only one call to receive world class service and support 24n/365.
The Alaska DOC will benefit greatly from dealing directly with the architect of
the Secure Call Platform (SCP), SECURUS, without going through an
unnecessary "Middle Man" While most vendors resell and lease another
company's platform, we designed our own, which means the Alaska DOC will
have a direct influence on future upgrades and functionality. SECURUS is
committed to providing technically advanced solutions for the future in an effort
to ensure the Alaska DOC has the technology and tools to fight crime, decrease
costs, and increase revenues.
Inmate telephone system equipment identified by brand name within this
document is for comparison purposes only. Actual telephone system equipment
used or provided by the contractor must meet or exceed the specified
equipment capabilities and capacities as set forth in the specifications. All
equipment and materials furnished under the contract resulting from this RFP
must be the latest "state of the art" technology. The State reserves the right to
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SECURUSJfl~HNf1: tl,~'I.·"~

(3) TECHNICAL PROPOSAL

approve minor deviations from the specifications if it is determined to be in its
best interest.
'
~

SECURUS has read and will comply.

5.02
System Requirements
Tables One, Two, Three and Four provide the following information. This information
should not be construed as a guarantee of call activity or the number of phones to be
installed in anyone institution.
Number of inmates per institution. (Table One)
Number of inmate phones presently used at each institution. (Table One)
Telephone utilities serving the various institutions. (Table Two)
Number of intrastate calls made by institution during a 12 month period with total
number of minutes involved. (Table Three)
5. Number of interstate calls made by institution during a 12 month period with total
number of minutes involved. (Table Four)
6. Call Revenues (Table Five)

1.
2.
3.
4.

~

SECURUS has read and will comply.

The contractor shall be responsible for obtaining all required approvals from the
Regulatory Commission of Alaska (RCA) for performance under the resulting
contract within 60 days of contract award.
~

SECURUS has read and will comply with the understanding that upon
contract award, tariffs for local collect calling will be filed immediately
with the Regulatory Commission of Alaska. Delays beyond the control of
SECURUS do to RCA's untimely approval of applicable tariffs should not
be considered as a failure to perform.

The successful contractor shall reimburse the Department of Corrections for the cost
of state personnel time, travel, and per diem involved in quality assurance and
acceptance testing of the systems. For budgetary purposes, the State of Alaska has
determined a budgetary figure of $50,000.00 for this cost. The successful Offeror shall
reimburse the Department of Corrections for these costs upon final acceptance of the
entire system.
~

SECURUS has read and will comply.

The successful contractor will pay the State of Alaska, Department of Corrections
(DOC) a guaranteed yearly dollar payment over the life of the contract. This payment
shall be made in quarterly payments over each year on a schedule subject to approval
of the Contractor and DOC. Payments must be made based upon gross revenues
received from connection fees and per minute charges. Local calls from pre-trial
booking phones must be free. Charges will apply to all other local calls.
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(3) TECHNICAL PROPOSAL
SECURUS has read this requirement and responded in the Cost Proposal
as required.
A late payment is subject to 1.5% interest per month on the unpaid balance.
~

SECURUS has read and understands.

Offerers must provide a pre-qualifying statement showing that they have experience in
providing an inmate phone system similar to the system required by this RFP. Offerers
must provide a list of at least 4 systems (including phones and monitoring systems)
comparable in size and complexity to the system currently in use by DOC that have
been successfully installed and operated by the offeror. The list must include contact
names, addresses and phone numbers. Failure to provide the information

described in this paragraph will result in your proposal being found nonresponsive.
~

SECURUS has read and will comply.

SECURUS is the largest independent prOVider of collect, pre-paid and debit
calling services to local, county, state and private correctional facilities in the
United States. SECURUS designs, implements and maintains inmate
telecommunication systems and facility management software solutions that
streamline the operation of criminal justice facilities and empower
administrators with administrative, investigative and economic capabilities.
Our vast customer base allows SECURUS to keep a finger on the pulse of the
Corrections industry, thus allowing us to identify trends in inmate calling and
adapt to a constantly evolving Corrections telecommunications industry.
•

Currently installed in over 2,900 facilities nationwide.

•

Over 500,000 DOC inmates at 17 DOCs are using SECURUS calling
platforms.

•

More than 40 Million Local and Long Distance Inmate call transactions are
being processed each month by SECURUS across 52,000 lines.

•

Over 744,000 Inmates in other facilities are using SECURUS calling
platforms (this includes County, City, Military, Federal, Private Prisons,
Community Centers and Halfway Houses).

SECURUS services correctional facilities in 49 states, including locations
operated by city, county, state and federal authorities and other types of
facilities such as juvenile detention centers and private jails.

ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL

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Nearly 350" ofthe DOCs in the U.S.
utilize SECURUS IT Systems

As you can see in the image above, SECURUS also has a significant operating
base of US customers. By consistently offering unequaled expertise, superior
service and application driven solutions, SECURUS has earned its place among
the correctional industry's top telecommunications and information systems
prOViders. Our sole focus is serving the highly specialized needs of the
correctional Industry and to continually strive to provide creative industry
products and solutions to our customers.

References
North Dakota DOC
Tim Schuetzle, Director of Prisons
3100 Railroad Ave
Bismarck, NO 58501

(701) 328·6111
701.328.6640 (Fax)
Tschuetz@state.nd.us
Indiana DOC
Office of Information Technology
Greg Tuttle, Telecom Manager
Technology Services Division
302 West Washington
Indianapolis, IN 46204·2738

317.232.6933
317/232·5865 (Fax)
GTuttle@tsd.doc.state.in.us

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(3) TECHNICAL PROPOSAL
Maryland DOC
Dayena M. Corcoran
Asst. Warden
Maryland DPSCS
MCIWomen's
7943 Brockbridge Rd.
Jessup, MD 20794
(410)379-3803
TELUS Communications DOC
David Fowler, Director
3202-25 Avenue SW
Calgary, Alberta
Canada T3EOK6
(403) 530-4512
(877) 711-0111
Systems shall be capable of blocking toll free and other such numbers, third party
calls, cell phone calls, call forwarding and specific numbers. Lines must
automatically disconnect if a third party call is detected.
~

SECURUS has read and will comply.

Call Blocking
During installation, a "Call Blocking" table is established which denies inmates
from making calls to specific numbers. Access is denied to any number
designated by the XXX.
The Secure Call Platform (SCP) is programmed to automatically prohibit calls to
toll free, pay-per-call, directory assistance and emergency services, including:
800,888,877,900,976,550,555-1212, 700,500,911,411, etc. Further, the Secure
Call Platform automatically prohibit calls to all long distance carrier access
codes Including 10-XXX, 101-XXXX Primary Interstate Carrier (PIC) codes, all
local numbers which access long distance carriers such as 950-xxx)( and tollfree area codes and exchanges.
The Secure Call Platform has the capability to block virtually an unlimited
number of calls at anyone time. Number blocking is accomplished in one of
three methods:
1. Enter the number(s) to be blocked in the Restrict Number Editor through
the on-site workstation, or
2. Submit the number(s) to be blocked to SECURUS
3. Our patented PERMAblock feature permits end users to have the
capability of blocking their number via keystroke during call set up. This
block will occur without Facility or SECURUS intervention.

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(3) TECHNICAL PROPOSAL
Either option provides for immediate restriction of the number once it is entered
into the system. The Alaska DOC may submit a list of numbers they wish to
have blocked and SECURUS will enter the numbers into the system prior to
installation.
Call blocking can also be accomplished by the use of "wildcards". For example,
using the NPA or NIP-NXX portions of the phone numbers, the system can be
configured to block any number in the NAP or NPA-NXX range specified.
Because Call Blocking tables often contain thousands of entries, the Secure
Call Platform offers virtually unlimited blocking potential with a capability of
10,000,000 individual entries. The entries may consist of an entire area code, an
entire exchange code within an area code, or a specific telephone number.
This blocked number list may be administered locally by facility personnel
using the Administrative Workstation, or remotely by the SECURUS National
Service Center. All blocked numbers have an associated 'block' reason code
that is stored in the blocked number database for future reference.
Additionally, the called party can use our patented PERMAblock feature to block
their phone from receiving future calls by follOWing the instructions of the voice
prompts when the call is received and pressing the corresponding digit on their
key pad to block their number.
3-Way Disconnect
SECURUS' inmate system will be capable of detecting and eliminating efforts to
"transfer" inmate calls to a third party utilizing "3-Way calling" and/or
"conferencing". Detection of any attempt by the called party to transfer an
inmate call or to create a conference call will result in the call being immediately
disconnected. As an option for investigative purposes the 3-Way call can be
allowed to continue and be flagged. SECURUS' 3-Way and conferencing
prevention feature(s)/technology are described below.
SECURUS will provide the Alaska DOC with the most robust and most effective
switch-hook 3-Way call detection technology in the industry today. SECURUS is
acknowledged as the undisputed leader in this field. Our research and
development commitment has resulted in valued intellectual property, including
the following 3-Way call detection patents:
•

U.S. Patent #5,319,702 Methods and Apparatus for Detecting and
Responding to Hook Flash Events Occurring on a Remote Telephone

•

U.S. Patent #5,539,812 Method an Attempted 3-Way Conference Call on a
Remote Telephone

•

U.S. Patent #5,805,685 Three Way Call Detection By Counting Signal
Characteristics

•

U.S. Patent #5,796,811 Three Way Call Detection

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(3) TECHNICAL PROPOSAL
An excellent example of our technological superiority is our continued
development and perfection of 3-Way call detection. Around 1992, the
introduction of 3-Way calling as a feature available by most local telephone
companies created a problem for prisons and their need restrict inmates from
accessing numbers the facilities had determined that should be blocked from
inmate access. 3-Way calling also prevented prisons from having an accurate
record of the inmate's telephone contacts, which created substantial security
concerns. SECURUS, through our wholly owned subsidiary T-NETIX, was the
first inmate call processing company to develop a solution to 3-Way calling
using our now patented (US Patent Number 5,319,702) methodology.
Simply having the best 3-Way call detection in the industry was not enough for
SECURUS. We have continued to research this issue and develop
enhancements to our solution. Recent advancements in our 3-Way call
detection methodology have led our customers to tell us they believe our 3-Way
detection was operating nearly flawlessly. This led SECURUS to commission an
outside firm in the 4th quarter 2006, SIBRIDGE consulting, an independent
consultancy, to verify the accuracy of the 3-Way call detection feature.
The SIBRIDGE study collected and audited call recordings and event logs for
approximately 6,000 calls. This independent test of our new 3-Way calling
detection capability revealed SECURUS' overall success rate to be in the mid to
high nineties, most significantly the system accurately detected and prevented
Illegal 3-Way call attempts 99 percent of the time.
The systems must be designed to provide inmates with a "PIN" number assignment.
The system must also provide for exclusion of "PIN" number assignments to pre-trial
detainees.
~

SECURUS has read and will comply.

Call duration, phone usage times, and voice prompts language features may all
be programmed at the individual inmate level. Each inmate telephone may be
programmed for PIN or non-PIN operation.
Some inmate facilities may choose to operate using a PIN system, under which
each inmate is assigned a personal identification number (PIN). The inmate then
needs to enter his or her PIN before allowed to make a telephone call. PINs also
provide an audit trail of the specific inmate that placed a specific call.
Additionally, it allows the facility to allow or deny telephone numbers based on
inmate identity.
Each inmate is assigned a unique Personal Identification Number (PIN), ranging
anywhere from four (4) to sixteen (16) digits. this range creates a maximum
number of nine (9) billion PIN combinations. The system has the ability to
randomly generate PINs and automatically assign PINs to the inmate.
This traditional method of creating Approved Calling Lists provides the most
restrictive type of calling privileges, including an approved calling list with a
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SECURUS·

(3) TECHNICAL PROPOSAL

minimum of twenty (20) numbers for each PIN. The facility will determine the
maximum number of telephone numbers each inmate is allowed to register.
Registration of a telephone number includes the number, name of the party who
the inmate wishes to call, and the relationship of that party to the inmate. The
telephone numbers registered by each Inmate are identified with the inmate's
PIN and are resident in the system.
Below are the three primary modes, which may be applied to a single phone or
group of phones in a facility:
Mode 1- Open PIN
This is the most basic mode of operation and the simplest to administer.
Each inmate is assigned a unique PIN that will be required to make a phone
call; however, no individual phone number restrictions or calling lists are
utilized in this mode. Only global system calling restrictions will be applied
to the inmate's calls.
Mode 2 - Open PIN with Restrictions
Mode 2 builds on the Mode 1 Open PIN feature and adds the ability to place
restrictions and limits on specific phone numbers, while allowing all other
phone numbers to be processed as they would in an Open PIN system. Mode
2 restrictions can also include the recording and alarming of numbers,
language options, special parameters for destination numbers, and the use
of facility or global number lists.
Mode 3 - Closed PIN
Mode 3 provides the most restrictive type of calling privileges; however, it is
also the most administration-intensive of the three modes. In the system's
standard configuration, each inmate is allowed to register from one (1) to
twenty (20) telephone numbers. The total number of destination numbers
available to put on an inmate's list is unlimited. The facility will determine the
maximum number of telephone numbers each inmate is allowed to register.
Registration of a telephone number includes the number, name of the party
who the inmate wishes to call, and the relationship of that party to the
inmate. The telephone numbers registered by each inmate are identified with
the inmate's PIN and are resident in the system. Only that specific PIN may
validate calls to those numbers.
Pre-Trial Detainees
The system will also allow groups of phones, such as the phones for the pretrial detainees, to operate without the use of PINs.
AutoPin
SECURUS can provide an interface with Alaska DOC's offender management
system, which will provide for the facility to choose a number from the offender
management system to be used as the PIN for the inmate phone system. This
number and inmate number will automatically be entered into the phone system
upon the inmate being booked into the facility.
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(3) TECHNICAL PROPOSAL
Different voice announcements must be provided for inmate and pre-trial detainees.
~

SECURUS has read and will comply.

The SECURUS Secure Call Platform provides customized professionally
recorded voice prompts allowing for specific call progressions and
requirements. Personalized prompts can be assigned to a facility, group of
telephones or PIN identifying the inmate or facility classification on each
attempted call.
Systems shall have the ability to limit the duration of inmate and pre-trial detainee
calls with a notification of time limit at points three minutes, one minute, and 30
seconds before conclusion. Exceptions will be made in the case of attorney calls.
~

SECURUS has read and will comply.

With SECURUS' calling platform, inmate call duration is completely
programmable and may be limited to a specific time interval, e.g. 15 minutes per
call. The time limit may be changed for each active line, individual inmates,
and/or the entire system. Additionally, the Alaska DOC can choose to limit the
number of calls per day or week, hours during which calls can be made, and the
type of calls that can be made during each time period.
A verbal warning can be given at three (3) minutes, one (1) minute, and thirty
(30) seconds before the end of the programmed time interval, indicating that the
call will be terminated. This feature is also programmable. Both the inmate and
the called party are notified of call termination by voice prompting at one minute
prior to the end of the call's pre-programmed time limit. By assigning a different
Class of Service (COS), call termination notification may be disengaged for
specific numbers such as attorney's numbers, public defenders, etc. All call
records contain a 'reason for termination' code that indicates why a call ended.
The systems must prevent dialing a second number after a called party hangs up.

o

SECURUS has read and will comply.

The proposed system constantly monitors the hookswitch of the inmate
telephone. If the hookswitch is depressed at any time, internal dial tone will
reappear. This prevents hookswitch manipulation for fraudulent purposes and
prevents dialing if secondary dial tone is received after the called party hangs
up.
Should an on-hook transition be missed by the proposed ITS, the system
continuously looks for the occurrence of DTMF tones and dial tone. After proper
timing qualification of these tones, to prevent inadvertent disconnects due to
ambient background noise, the system will cause call termination resulting in
the re-establishment of either PIN tone, or dial tone to the inmate, forcing a new,
fully-controlled call.
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SECURUS·

(3) TECHNICAL PROPOSAL

This will be a "turn-key" system. On site training must be provided for all operators of
the inmate phone system. Such training must include operation and first echelon
maintenance of all equipment supplied.
~

SECURUS has read and will comply.

SECURUS is the current provider of the Alaska DOC inmate calling system
known as CAM. Our offer includes the installation of all new equipment to the
latest generation of the SECURUS Secure Call Platform (SCP). This upgrade will
be a "turn-key" installation. All additional wiring, cabling, conduit, crossconnects, jacks, plates and related hardware, necessary for the operation of the
system shall be provided at no cost to the Alaska DOC. SECURUS assigns fUlly
qualified, factory trained field technicians to install and maintain the Secure Call
Platform for the duration of the contract period.
SECURUS provides thorough training on the operation of the Secure Call
Platform and its user utilities. Each session is customized to meet the
experience and expertise level that best suits the attendees. Training sessions
may be conducted regionally or individually (by institution), as determined by
the Alaska DOC. The number of attendees per session is dependant upon the
availability and size of the room where the training is held. There is no
maximum number of people that can attend the sessions. Sessions typically
last 2-4 hours; however, the sessions will not end before attendees have a
thorough working knowledge of the system and its components. Follow-up
training is also provided as needed. This training can be done via Web Cast, onsite visit, or remotely by taking "control" of the system and walking the
administrator through the steps necessary to complete their task(s).
Acceptance testing shall be performed at each facility in the presence of DOC
personnel and/or their designated representative.

o

SECURUS has read and will comply.

General Offeror Requirements:
5.02.1 The Offeror shall establish an internal "Account Team" to interface with DOC
for the ITS. This Account Team will serve as the single-point-of contact (SPOC) for
DOC and shall provide new telephones, system and network design services. system
programming services, system transition and implementation services. post
installation programming, updates and maintenance services and commission fee
schedule services.

o

SECURUS has read and will comply.

The SECURUS Account Team members will provide a single-point-of contact for
the Alaska DOC for all services related to the ITS. The SECURUS Account Team
will be available to meet monthly with Alaska DOC's staff for the purpose of
presenting monthly maintenance and administrative reports. Annual Alaska
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(3) TECHNICAL PROPOSAL
DOC reviews and technology roundtable updates are scheduled and conducted
with the Alaska DOC staff.
The Offeror shall provide access to the Account Team in the following manner:
A. By voice telephone number and facsimile transmission
B. By toll free 800/888/877 numbers for telephone and facsimile access.
C. By E-Mail (Internet) address.
~

SECURUS has read and will comply.

SECURUS' Alaska DOC Account Team:
Kevin Collins, Account Executive

Telephone: 720-488-5696
FAX: 972-2n-0301
Toll Free: 800-844-6591
Email: kcollins@securustech.net

Helen McCoy, Project Manager

Telephone: 231-258-4971
FAX: 231-258-4971
Toll Free: 800-559-1535
Email: hmccoy@securustech.net

Jason Kintner, Field Technician II

Telephone: 907-227-4873
FAX: 972-277·0301
Toll Free: 800-559-1535
Email: jklntner@securustech.net

5.02.2 DOC reserves the right to reject personnel assigned to the Account Team
including personnel from the Contractor and personnel from any subcontractors during
the life of the contract.
~

SECURUS has read and will comply.

5.02.3 The Account Team shall work in conjunction with any Customer Premise
Equipment (CPE) or network contractor (voice or data) being used by DOC to resolve
any technical problems that may arise between the proposed ITS system and any
existing or future voice/data systems installed by DOC. This will eliminate the need for
DOC to be a mediator in problem resolutions. Upon request of DOC, the Account
Team shall speak directly with any other CPE contractor. local exchange carrier, long
distance carrier. etc. to resolve technical issues.
~

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
5.02.4 The Offeror shall adhere to any municipal, state or federal requirements for
ITS installation "certification", training, or registration. Failure to comply with present
and future municipal, state or federal requirements may result in termination of any
Contract with the Offeror and the paying of any applicable fines, etc. incurred by DOC
for violation of such requirements by the Offeror,
~

SECURUS has read and will comply.

The Offeror shall be responsible for compliance with all regulatory requirements
imposed by local, state and federal regulatory agencies for all systems and
services provided throughout the duration of the Contract.
~

SECURUS has read and will comply.

5.02.5 The Offeror's Account Team must accept system programming and
maintenance orders only from authorized personnel with the DOC. The Account Team
must determine authorized personnel as part of their Proposal's initial contracting
process and provide authorization forms for agency personnel signatures. The Offeror
will be responsible for all charges associated with "unauthorized" service repairs,
additions, or changes performed by the Offeror.
~

SECURUS has read and will comply.

SECURUS is the current provider of the Alaska DOC inmate calling system
providing no cost maintenance of all installed equipment and will continue to do
so if selected as the preferred vendor for the next contract term. Our offer
includes the Installation of all new equipment to the latest generation of the
SECURUS Secure Call Platform (SCP). All components of the installation
including any additional wiring, cabling, conduit, cross-connects, jacks, plates
and related hardware, necessary for the operation of the system shall be
provided and maintained at no cost to the Alaska DOC. SECURUS assigns fully
qualified, factory trained field technicians to install and maintain the SCP for the
duration of the contract period. Upon award, the SECURUS Account Team will
provide all necessary authorization forms for authorized agency personnel
signatures.
5.02.6 The Offeror shall be responsible for making all system modifications necessary
to allow inmates to place calls as industry dialing requirements change at no cost to
DOC. Such modifications must be made in a timely manner to ensure proper use of
the ITS system by inmates and DOC personnel.
~

SECURUS has read and will comply.

5.02.7 The Offeror shall be responsible for complying with and updating the ITS for
any regulatory changes and requirements during the life of the contract. These
regulatory changes include federal, state or local municipal modifications. These
changes must be made in a timely manner and at no cost to DOC.
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(3) TECHNICAL PROPOSAL
~

SECURUS has read and will comply.

5.03
General Inmate Telephone System Requirements
The proposed ITS shall be provided for all DOC facilities, listed in Table 1 of this RFP
at no cost to DOC for installation, training, operation and maintenance of the ITS,
equipment, software, and its components. If the ITS system is damaged or destroyed,
the Offeror is responsible for replacement of the ITS system in its entirety or its
individual components regardless of cause including, but not limited to, normal
wear/use, inmate abuse, natural disaster, or inmate unrest. The ITS system or
component replacement shall be performed at no cost to the DOC. The Contractor
owns the ITS equipment. The ITS proposed for DOC must meet or exceed the
following requirements:
~

SECURUS has read and will comply.

5.03.1 The ITS proposed for DOC shall include the following components:
A. A Site/Location Call Processor-Control System located at each DOC facility
listed in Table 1.
~

SECURUS has read and will comply.

B. A Centralized System Database.
~

SECURUS has read and will comply.

SECURUS' has a centralized data center in Allen, Texas, a secondary data
center in Dallas, Texas and a Disaster Recovery data center in Irving,
Texas. These three data centers provide SECURUS with both site-level
and server-level redundancy. SECURUS recently completed the process
of building a regional data center to support the Secure Call Platform
infrastructure in Atlanta, Georgia. Additional sites are being reviewed if
the need arises.
Each remote site can be connected to a central site using SECURUSprovided bandwidth. This connectivity provides a data link from the
remote platforms to the central site for transferring call records and user
profiles. Call records are generated centrally and reports and data can be
retrieved from remote sites. New or updated user profiles and system
configuration data are managed centrally through the Secure Call
Platform and can be updated by authorized users at any site. Authorized
users from any sites have the ability to securely login to operate the
system, change system configuration, troubleshoot, and retrieve data.
The system's security features at both the central site and each remote
site strictly control this operation. System operators must have a security
clearance based on passwords, user -IDs, and security levels to gain
access to any individual features of the proposed ITS.
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(3) TECHNICAL PROPOSAL
C. Recording and Digital Monitoring Equipment.

o

SECURUS has read and will comply.

Call Monitoring
The Secure Call Platform Live application allows for immediate, real-time
monitoring of calls in progress via the multi-media PC workstation.
Facility personnel (with appropriate password privileges) are able to
monitor live calls by simply highlighting the call in progress and clicking
on the speaker icon. This process is undetectable by either the inmate or
the called party and does not disrupt the recording process. Furthermore,
concise descriptions of activity are displayed for each phone in use, for
example, the system displays the specific telephone location, inmate PIN
and name (if option is used), the destination number dialed, city and state
of the destination, time and duration of call, any restrictions such as
"Watched" or "Private", and the status of the call, such as "In Progress,"
"Calling Destination," "Get Acceptance".
The system also provides the ability to automatically eliminate any
monitoring or recording of special calls, such as to legal counsel, by
designating the number as a "private" number. In the event that a
retrieval of a "private" call is attempted, the Secure Call Platform will
Inform the user that, "This call is prohibited from monitoring."
Call Monitoring, Silent
When monitoring is invoked, the system incorporates analog
suppressionl amplification hardware that allows correctional officer
monitoring of calls without inmate or called party detection. There is
absolutely no noise, dB loss or other indicator when this feature is
activated via handset, headset or amplification instrument
(speakerphone, orator, magnetic, taping equipment, etc.).
Call Recording
The Secure Call Platform's unique, fUlly integrated recording application,
works independently of other product(s) so there is never a need for
separate manufacturer's product to work along side the system. The
Secure Call Platform employs large capacity hard drives along with RAID
(Redundant Array of Inexpensive Disks) that virtually extend the call
storage period and enhance system redundancy and call backup to meet
your specific needs. With the Secure Call Platform, all calls are
maintained on-site for easy access when immediate retrieval of
information is critical to your investigative team.
The Secure Call Platform can also burn the information to CD and/or DVD
for additional back up, if necessary.
The Secure Call Platform is capable of recording all calls simultaneously
and also allow personnel to listen to a pre-recorded call, while active calls
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~~

~~.

SECURUS

(3) TECHNICAL PROPOSAL

continue to be recorded-all without loss of information. The system
records the entire conversation from the time the inmate lifts the handset
off the cradle to termination of the call. Because the recording and
monitoring applications are fully integrated features of the system, call
synchronization between call record time and recording time is
guaranteed.
Simultaneous Recording
The Secure Call Platform is capable of recording all calls simultaneously
and also allows personnel to listen to a pre-recorded call, while active
calls continue to be recorded-all without loss of information. The system
records the entire conversation from the time of positive acceptance to
termination of the call.
Remote Call Forwarding and "Hot Number" Alert
The system is equipped with a remote call-forwarding feature for those
numbers that are under surveillance by the Investigative unit. The Covert
Alert feature allows authorized personnel to monitor a call, from any
designated remote location, while the call is in progress. Once a number,
or PIN, is assigned a 'covert' status, the user simply enters a telephone
number (cellular, home, office, etc.) to which he/she wants the call sent
for 'Live' monitoring. The call is then automatically re-routed once the call
is accepted by the called party and in progress. There are no distance
barriers to the retrieval process so the remote telephone number can be
located within the facility or across the country. As an additional benefit,
administrators may continue to monitor other calls, through the on-site
workstation, while utilizing the 'Covert Alert' remote live call-forwarding
feature.
Call Playback and Copying
The call playback feature will allow 360 days of recorded calls for
immediate retrieval and allow search and playback within 30 seconds.
Corrections personnel can listen to live or archived recordings via multimedia PC interfaces connected over Local Area Networks. MUltiple levels
of security provide that only authorized personnel can access and
monitor the inmate recordings. The audio may be directed to the
integrated loudspeaker or headphones. This output may be also be used
to record the conversation(s).
Recordings are played back using the SECURUS media control,
accessible through the SECURUS Web Portal and can then be stored to
CD as needed by the Alaska DOC.
The SECURUS Secure Call Platform provides the capability to copy the
conversations onto a compact disc (CD) or other storage device.
Administrative terminals will be equipped with speakers and a CD RIW
device to comply with this request.

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~J!'2i:

.'_."'.~.

SECUR US'

(3) TECHNICAL PROPOSAL

accessing the numbers that would normally be blocked such as victims
or witnesses. SECURUS' patented 3-Way Call Detection provides a
proven, patented technology that performs at the highest success rate in
the industry. No other vendor can claim a proven, patented solution for
this most common fraud type. Our technology prevents telephone abuse
and harassment of witnesses and other parties involved in criminal
prosecution and protects the community from fraudulent, threatening, or
harassing calls. Our technology team has just deployed an enhanced 3Way Call Detection process that is providing extremely precise detection
of 3-Way Call attempts and we have eliminated the ability of the inmate to
mask the 3-Way Call attempt by corrupting the channel though noise
diversion, such as blowing into the phone handset during the 3-Way
attempt.
SECURUS will provide the facility with the most robust and most effective
switch-hook 3-Way call detection technology in the industry today.
SECURUS is widely acknowledged as the undisputed leader in this field.
Our research and development commitment has valued intellectual
property with the following 3-Way Call Detection patents:
•

U.S. Patent #5,319,702 Methods and Apparatus for Detecting and
Responding to Hook Flash Events Occurring on a Remote
Telephone

•

U.S. Patent #5,539,812 Method an Attempted 3-Way Conference Call
on a Remote Telephone

•

U.S. Patent #5,805,685 3-Way Call Detection by Counting Signal
Characteristics

•

U.S. Patent #5,796,811 3-Way Call Detection

SECURUS' patented 3-Way Call detection feature has been proven in
independent tests to have nearly flawless effectiveness.
With all 3-Way call blocking methods, the technology requires "art" as
well as science. Its configuration at each facility will be customized by
SECURUS to adjust sensitive parameters and thresholds for optimum
performance.
The 3-Way Conference Calling Fraud Detection feature prohibits the major
fraud practice possible with other automated and live-operator systems.
Inmates could enlist the aid of an outside accomplice to "conference"
them, via Central Office-provided 3-Way calling, to an "unrestricted" line,
bypassing the system controls. Without this protection, inmates have in
effect, unrestricted access to the outside world, defeating the correctional
objectives and policies of the Institution along with subjecting the public
to inmate harassment and fraud. SECURUS' system is unique in its ability
to detect and foil an accomplice's attempt to activate the 3-Way call
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", SECURUS

(3) TECHNICAL PROPOSAL

Recorded calls can be transferred to a CD via the CD Burner function of
the Secure Call Platform. There are three choices for CD format. Data CD
is automatically selected, but you can select Data CD Encrypted requiring
a password to play back a call or Audio CD for playback on any portable
CD player.
Data CD-allows approximately 2,900 minutes to be saved to the CD. In
addition to the call recordings, a program is saved to the CD that allows
playback from any computer.
Audio CD-allows approximately 80 minutes of calls to be saved to the
CD. This CD plays just as any audio CD.
D. Ability to interface with competitors systems.

o

SECURUS has read and will comply.

SECURUS has successfully integrated hundreds of customers
throughout dozens of applications including Offender Management
Systems and Commissary companies with automation functionalities to
help their facilities become more efficient and cost effective.
SECURUS works with companies such as Syscon and others to establish
a reusable interface to automate items such as PIN integration, debit
account management, data gathering and information sharing
capabilities.

E. Web based access.

o

SECURUS has read and will comply.

SECURUS' system is web-based, and authorized personnel can manage
the system and review data from any location with internet access. The
system is fully administrable either on-site or remotely.
SECURUS' S-Gate Portal opens a secure window Into a facility's
operations providing authorized personnel with the access to an array of
applications' functions and modules that are design to aid correctional
facility to maintain safe and efficient operations. Whether you investigate
inmates' potentially fraudulent activities, require technical support or
inquiring the status of the commission check, the information is at your
fingertips and available 24 hours a day 365 days a year.
F. Three way call detection.

o

SECURUS has read and will comply.

While it is true that 3-Way Call Detection prOVided by other vendors may
be an imprecise technology that does not prevent inmates from
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(3) TECHNICAL PROPOSAL
feature by immediately disconnecting the call upon detection. SECURUS'
proposed ITS has the unique ability to disable 3-Way call detection on a
particular number or groups of numbers, such as attorneys.
Selective Programming
Additionally, our 3-Way detection feature can be enabled according to
classes of service, meaning facilities can choose whether to employ 3Way prevention globally, or they can disallow 3-Way calling for specific
phones, groups of phones or PINs.
G. Key word or phrase search capability.
~

SECURUS has read and will comply.

SECURUS offers a keyword or phrase search turnkey solution for
correctional facilities' recorded inmate conversations. This technology
assists investigators In searching inmate conversations for words or
phrases such as trigger words associated with potential escape
scenarios and drug-related incidents. This solution makes it possible for
the investigators to search for and replay specific words or phrases
within audio recordings. This productivity tool significantly expedites
audio searches, which are highly time-consuming using traditional
retrieval methods that require listening to extended portions of
recordings to locate desired content.
Word search provides fast and easy navigation of audio flies, and is far
superior to the rudimentary "start" and "stop" functions of conventional
media player controls. The user can quickly locate specific words and
phrases that match their search request, then click and play back the
desired audio content. In addition, it provides advanced language
processing features such as "sounds like" searches, and generation of a
list of the key topic words spoken in a specific recording.
While this application is not foolproof, it adds a significant tool to help
investigators save valuable time and solve crimes.
5.03.2 The Offeror shall propose one type of ITS for all DOC locations. All system
hardware, software and support systems shall be the same in each DOC facility.

rtI

SECURUS has read and will comply.

5.03.3 The Site/Location Call Processor shall provide for all telecommunications
capabilities for inmate services as well as administrative capabilities for DOC
personnel.

o

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
The SECURUS Secure Call Platform is a highly featured, state-of-the-art system
designed to provide the Alaska DOC with the ultimate in inmate call control and
reporting. The advanced features of the system provide extremely powerful and
flexible tools for controlling inmate calling, reducing fraud, and generating
valuable administrative reports.
SECURUS' custom built Secure Call Platform (SCP) is an integrated platform of
software tools and computer and telephony hardware. The Secure Call
Platform's hardware and software components are designed to adapt to the
changing needs of a facility's operations. The Secure Call Platform is capable of
real time inmate telephone monitoring, inmate telephone recording, call
blocking/unblocking, and report generation.
Scalable and flexible, the system's hardware and software components are
designed to adapt to the changing needs of a facility's operations.
The Secure Call Platform allows staff and investigators the ability to maintain
security through a reliable and easy-to-use inmate call control system. The
Secure Call Platform provides security to the public through the use of
automated operators instead of live operators, the use of Personal Allowed
Number (PAN) lists that do not allow calls to numbers that have not been
approved by the system administration, the use of inmate call monitoring and
recording for investigative and safety purposes, the use of call duration settings
and telephone on/off times, the use of call detail records for investigative
purposes, and fraud control features.
The Secure Call Platform is equipped with the following standard applications:
•

Digital Recording and Playback (accessible and installed if found
necessary)

•

Dedicated Customer Care Center to specifically address called party
inquiries

•

A variety of optional calling methods and platform flexibility to increase
options and income for the facility while increasing inmate's calling
ability

•

Number Restriction/Blocking Capabilities

•

Identification of watched numbers, attorney calls (Private) on CDR

•

Multi-level password security entry system and each application

•

Call Detail Reports based on user search criteria

•

Inmate Accounting package for prepay calling and commissary ordering

•

PIN Application with Personal Allowed Number (PAN) list capabilities

•

Voice technologies to enhance system controls and investigative
qualities

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;~'J
~.'~
.... . .

SECURUS"

(3) TECHNICAL PROPOSAL

•

Expanded fraud control features (3-Way, additional digit dialing, etc.)

•

Bilingual automated voice messaging, instructional prompts, tag lines
and voice overlays

•

Fully Integrated debit-based calling platform

•

Interface and integration capabilities

•

Immediate port disabling

•

Automated PIN and PAN assignment

•

Remote live monitoring capabilities-anywhere nationwide

• True call portability for replay of conversations without Secure Call
Platform software
5.03.4 The Centralized System Database shall be located at a Offeror provided site,
located outside of DOC facilities but within the Central or Western United States, and
provide full database redundancy for all Sitellocation Processors and recording
equipment at each DOC facility (see Section 5.3).
~

SECURUS has read and will comply.

The redundancy built In to the SECURUS system effectively prevents loss of
data and system downtime because all of the data is stored in an offsite,
centralized database and backed up at multiple locations across the nation.
Because the system is web-based, the data can be accessed at any location
with an internet connection, and SECURUS' Secure Connect Architecture
maintains the system at the highest level of operability.
In addition, all call records will be duplicated and backed-up at two fUlly-staffed
data centers in Allen and Dallas, Texas. Each data center comprises two fully
redundant systems, each with its own circuit feed, its own physical racks,
redundant communication, redundant termination carriers, and redundant A&B
power with UPS and generator backup. The physical storage itself is also
advanced; the data is stored via both SAN and robotic tape, and the data
centers are connected to one another by a Metropolitan Area Network Ring.
Additionally, the system features full state awareness of each call with the
ability to fail over to another data center if necessary, in most cases without
dropping the call in progress.
5.03.5 The ITS shall be proVided to DOC at no cost. The ITS proposed for DOC shall
include full design, installation and on-going maintenance and repair and replacement
at no cost to the DOC.
~

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
5.03.6 The ITS shall provide any network services as specified in this RFP, at no cost
to the DOC, during the duration of the Contract.

o

SECURUS has read and will comply.

5.03.7 The ITS shall allow inmate access to collect and prepaid call services as
described in this RFP document. At no time would inmate telephones be allowed to
make calls without some type of ITS system restriction and monitoring (with the
exception of those that qualify as attorney/client privileged calls).

o

SECURUS has read and will comply.

5.03.8 The ITS shall allow for all inmate telephones to be in use simultaneously. Dial
tone shall be presented immediately to all inmate telephones in an "off hook" position.
There shall be one central office line per inmate telephone. All lines must be
provided at no cost to DOC.

&:1

SECURUS has read and will comply.

5.03.9 The call automated announcement function of the ITS shall be capable of
processing calls on a selective bilingual basis. The inmate shall be able to select the
preferred language using no more than a two-digit code.
~

SECURUS has read and will comply.

The proposed system is capable of providing message prompts in English and
Spanish. An inmate may select a specific language at the beginning of the call
process by dialing a single digit. This will initiate the selected language prompts
to the inmate. If desired, the language selection for the called party may be
preset in the system database. If additional languages are required, they may be
developed for specific customer needs at no cost.
5.03.10 The Offeror shall propose an ITS that can be shut down immediately and
selectively. DOC shall be able to shutdown the ITS system globally and restrict all PIN
access, within an entire facility and/or within a facility wing. The Proposal shall
describe the options available to DOC for this type of immediate and global restriction.
~

SECURUS has read and will comply.

Manual Shutdown
The entire phone system or individual phones or groups of phones may be
turned On/Off with a few clicks of the mouse at the on-site workstation and/or
manipulated by toggle switches located in a secure location of the facility(ies).
The Phone Cut-off Switch form of manual control allows facility personnel to
disable a certain phone or groups of phones in an out of service condition.
While this function can be performed through the administrative terminal, the
site is also equipped with these manual cut-off switches located in the section
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(3) TECHNICAL PROPOSAL
command control room. In the event of an uprising, this SECURUS feature
prevents inmates from reaching assistance outside the facility.
Selective Restrictions
Many restrictions may be tagged to any PIN or telephone number associated
with a PIN.
Examples of restrictions are:
•

Time of day and/or days of week that a number may be called

•

Maximum duration of a call for that number and/or PIN

•

Maximum number of calls to that number or from that PIN per
day/week/month/amount, etc.

When restrictions are imposed, they are automatically managed by the calling
platform.
5.03.11 The proposed ITS shall be restricted to outgoing calls only. The ITS shall not
process incoming calls at any time. No inmate telephone shall be capable of receiving
an incoming call and Offeror shall work with the local telephone companies to ensure
such control. The Proposal shall describe how this component shall be achieved for
the DOC.
~

SECURUS has read and will comply.

The SECURUS calling platform allows for outgoing, collect or pre-paid debit
calling only. At no time can incoming calls be received. It is our standard
procedure to install telephone lines or circuits that are configured to prohibit
incoming calls. The system is configured to busy all trunks that receive ring
voltage associated with an incoming call. This eliminates the possibility of a
facility receiving incoming calls on the inmate system. SECURUS works with all
local exchange carriers to ensure this. The telephony controllers utilize
extensive security measures to insure that inmates cannot receive incoming
calls from parties either within or outside the facility.
5.03.12 The Offeror shall keep all call processing and call rating information current.
This information includes, but is not limited to, local exchanges, area codes, country
codes, vertical and horizontal coordinates anq any other information necessary to
accurately process and rate calls. The Offeror must quickly provide DOC with any rate
information for all calls upon request by DOC at any time during the term of the
Contract.
~

SECURUS has read and will comply.

5.03.13 The ITS shall block all calls made to any telephone numbers that incur
excess charges such as 900, 972: 976, 550, etc. The Offeror shall be responsible for
ensuring that the ITS System is programmed for such blocking.

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(3) TECHNICAL PROPOSAL
It1

SECURUS has read and will comply.

The Inmate Calling System will by default prohibit calls to toll free, pay-per-call,
directory assistance and emergency services, including: 800,888,877,900,
972,976,550, 555-1212,700, 500, 911,411, etc.
Authorized personnel with appropriate secure access can modify the
allowed/disallowed number list at any time.
5.03.14 The ITS shall block all inmate calls to current long distance carrier access
numbers (Le., 101 0333 and 101 0285) or future 101-xxxx carrier access numbers.
The Offeror shall be responsible for ensuring that the ITS system is programmed for
such blocking.

It1

SECURUS has read and will comply.

The system automatically prohibits calls to all long distance carrier access
codes including 10-XXX, 101-XXXX Primary Interstate Carrier (PIC) codes, all
local numbers which access long distance carriers such as 950-XXXX and tollfree area codes and exchanges.
Authorized personnel with appropriate secure access can modify the
allowed/disallowed number list at any time.
5.03.15 The ITS shall block all local numbers that access long distance carriers.
The Offeror shall be responsible for ensuring that the ITS system is programmed for
such blocking.

It1

SECURUS has read and will comply.

5.03.16 The ITS shall block all inmate access to directory assistance access numbers
(Le., 411,555-1212). The Offeror shall be responsible for ensuring that the ITS is
programmed for such blocking.

It1

SECURUS has read and will comply.

The Inmate Calling System will by default prohibit calls to 411,555-1212, etc.
5.03.17 The ITS shall block all inmate access to toll free numbers (Le., 800, 888 and
877). The Offeror shall be responsible for ensuring that the ITS is programmed for
such blocking. The ITS must have the capability to allow the DOC to unblock
individual toll-free numbers.
~

SECURUS has read and will comply.

The ITS will block all inmate access to 800, 888, 877, etc.
With SECURUS' system, administrators can enter specific allowed numbers into
the database that will override the global blocking of toll-free numbers.

ALASKA DEPARTMENT OF CORRECTIONS

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27

SECURUS
IT''Htl!(U

[I'~'t,~

(3) TECHNICAL PROPOSAL

The system has the ability to assign unlimited allowed or blocked numbers per
PIN. These allowed/blocked numbers will override the Global allowed/blocked
call table and be unlimited in amount.
5.03.18 Offeror shall insure that local calls are not passed off to any other carrier not
authorized by the Contract. This will include call forwarding from a local AN 1 to any of
the lists of numbers required to be blocked or automatically forwarded to numbers not
dialed directly by the inmate. The Offeror is authorized by the Contract to have
exclusive control over all billing of local, intraLATA, interLATA and international long
distance collect and prepaid calls placed by inmates through the ITS.

SECURUS has read and will comply.

(iil

The patent pending RCFD process proactively detects calls to telephone
numbers that have been automatically forwarded by called parties. These
numbers are forwarded through the use of local or toll free numbers provided
by 3rd party telecom service providers. This patent-pending screening process
gives facilities control over possible RCF actiVity. Without proper detection,
RCF activity often results in;
•

Decreased revenue from long distance arbitrage (calls which should have
been rated as long distance are transitioned to locally rated calls)

•

Decreased security and increased liability by allowing inmate's access to
unauthorized individuals (i.e., victims, jUdges, etc.)

•

Increased exposure to called parties non-payment of calls

5.03.19 The ITS shall be capable of interfacing with network services provided by
local exchange carriers as well as inter-exchange carriers. This includes analog and
digital facilities (i.e., analog business trunks, OS-I, and ISDN PRI). The Proposal shall
state the types of network services to which the proposed ITS will interface and the
purpose (application) of such services for DOC.
~

SECURUS has read and will comply.

All Calling Platforms prOVided by SECURUS interface with industry standard
Analog and Digital provisioned circuits such as POTS, ISDN, PRI, T-1/DS-1 and
DS-3 services. The trunks to be provisioned for the Alaska DOC will be Primary
Rate Interface (PRI) T-1's known by the Industry as smart trunks. The PRI's
prOVide detailed information for advanced call routing, call progress and
enforce outgoing service only.
Remote diagnostics, analysis, and monitoring of the Secure Call Network (SCN)
are performed by Sentinel. Sentinel is SECURUS' system and networking
monitoring package that proactively alerts technical personnel of irregularities
in the system software and hardware. The system maintains connectivity to the
SCN over the Wide Area Network. Sentinel continually monitors key trouble
areas and automatically assigns service consultants and/or dispatches field
ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
technicians to Insure optimal operation of your system 2417. Sentinel actively
monitors communication channels, CPUs, disks, messages, processors and
servers to insure optimal operations at all times.
Sentinel is available from the SECURUS secure MPLS network and authorized
Alaska DOC personnel will receive an access link. Each indicator is polled once
every five minutes to determine its status.
5.03.20 The Offeror shall describe the type of network services it will provide with the
proposed ITS.
~

SECURUS has read and will comply.

The type of trunks connecting all calls to the Public Switched Telephone
Network (PSTN) offered as part of this contract will primarily be Digital Primary
Rate Interface (PRI) T-1's. PRI's are used for Integrated Services Digital Network
(ISDN) applications and has 23 B-channels and 1 D-channel per T-1. The B
channels are generally used for voice and/or data traffic while the D channel
maximize the use of the B channel as well as providing advance call routing
services for Local, Long Distance and International calling destinations.
5.03.21 It is the intention of the DOC to initially implement the proposed ITS in a
collect call and prepaid calling modes. Collect calling shall be offered for all 50 states
and United States territories.
~

SECURUS has read and will comply.

5.03.22 The Offeror shall implement an ITS that provides telephone reception quality
meeting all industry standards for service quality as defined by the Regulatory
Commission of Alaska (RCA) and by the Federal Communications Commission
(FCC). The Offeror shall accept the DOC's judgment concerning these standards.
~

SECURUS has read and will comply.

SECURUS provides P.01, or better, level of service. SECURUS utilizes state-ofthe-art electronic equipment, and digital recording and T1 equipment to provide
acceptable audio quality, at a minimum. SECURUS does not use voice
compression, and maintains an audio frequency response of +/-.1 dB, 3003400Hz (relative to 0 dBm, 1000Hz). Extensive testing is performed, including
numerous test calls from each facility during installation, to ensure excellent
audio quality and dial tone availability.
A P.01 Grade of Service (GOS) is "the probability (P), expressed as a decimal
fraction that one call out of one hundred, during the average busy hour, will be
blocked. lilt is in the best interest of SECURUS to complete as many calls as
possible. Therefore, all systems have Immediate automated reporting that
shows when a call was unable to be completed due to a busy condition. In the
ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
event call traffic increases and the GOS falls below P.05, SECURUS will install
additional lines to the Calling Platform at no cost to the State.
5.03.23 The proposed ITS shall provide that "call set-up time" not exceed 10 seconds
from completion of dialing to first ring.

o

SECURUS has read and will comply.

"Call set-up time" will not exceed ten (10) seconds from completion of dialing to
first ring.
5.03.24 The proposed ITS shall not provide a second dial tone to an inmate
telephone without the inmate hanging up the telephone receiver after the first call is
completed.

o

SECURUS has read and will comply.

The system does not allow an inmate to obtain a second dial tone without
termination of the first call. Follow-on, or "chain" dialing, is prevented by a
combination of features. When the called party disconnects prior to, or without
the inmate hanging up, the Public Switched Telephone Network (PSTN) should
by today's standards not return a "second" dial tone. Instead, a pre-recorded
message such as "lf you would like to make a call, please hang up then place
your call," will be played to the inmate. Since not all Local Exchange Carriers
implement this standard, the system uses the SECURUS patented 3-Way Call
Detection System, plus standard battery, dial tone, and DTMF detection, to
detect the called party's on-hook condition.
The system constantly monitors the hookswitch of the inmate telephone. If the
hookswitch is depressed at any time, internal dial tone will reappear. This
prevents hookswitch manipulation for fraudulent purposes and prevents dialing
if secondary dial tone is received after the called party hangs-up. Should an onhook transition be missed by the system, the system continuously looks for the
occurrence of DTMF tones and dial tone. After proper timing qualification of
these tones, to prevent inadvertent disconnects due to ambient background
noise, the system will cause call termination resulting in the re-establishment of
either PIN tone, or dial tone to the inmate, forcing a new, fUlly-controlled call
5.03.25 The proposed ITS shall allow for an agreed to "ring time" before an inmate
n
call is disconnected. This "ring time parameter shall be programmable by DOC but
shall be consistent among DOC facilities.
~

SECURUS has read and will comply.

5.03.26 The proposed ITS shall provide notification to an inmate of the call status
(I.e., ringing and busy). This notification may either be in the form of ringing, busy
tones, standard information tones (SIT), or appropriate recorded messages.
ALASKA DEPARTMENT OF CORRECTIONS

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SECURUS
ffl~HNt1j

~

(3) TECHNICAL PROPOSAL

r H:':tF":

SECURUS has read and will comply.

The proposed ITS will allow an inmate to hear all call progress (i.e., ringing,
busy, SIT, etc.) tones and messages when processing a call. The system will
allow the Inmate to hear the processing of the placed call to determine if a SIT
with message or an answering device (I.e., answering machine, voice mall, etc.)
has answered the call. The platform also provides very specific information to
the inmate in the event a call is not completed. At no time will the system allow
the Inmate to speak (restricted voice channel) until the called party has
positively accepted the call.
This is a result of the integration between SECURUS' validation system and the
calling platform. Examples of the voice prompts provided to the inmates If a call
was not completed are as follows:
•

"That number is restricted"

•

"The number you have dialed has a collect call block"

•

"Try your call again at a later time"

•

"That is not a valid number"

•

"This call is being terminated, dialing of additional digits is not allowed"

•

"No calls are allowed at this time"

•

"Your call was refused"

•

"All circuits are busy"

•

"No one is answering at this time"

•

"No third party or credit card calls are allowed"

•

"You have reached your maximum allowed number of calls" (PIN/debit).

5.03.27 The proposed ITS shall not allow the inmate to speak to the collect-called
party until the call has been accepted.
~

SECURUS has read and will comply.

The proposed system requires positive Icalled party' acceptance in order for
two-way conversation to take place. When the called party answers the phone,
the system's answer detection triggers the call acceptance voice message. This
message announces the inmate's call and asks the called party If they wish to
accept the charges of a collect call. The called party Is instructed to dial a single
digit on his or her own telephone instrument to accept the collect call charges,
or hang-up to disconnect the call and refuse charges. The inmate cannot hear or
speak to the called party until positive acceptance has occurred. This 'active'
acceptance procedure ensures that the called party does not get billed for any
charges that they have not authorized.
ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
5.03.28 The proposed ITS shall allow the option for inmates to hear the processing of
the placed call to determine if SIT tones with message or an answering device (Le.,
answering machine and voice mail) has answered the call. Superintendents will
determine whether or not this option will be used at their facility. At no time shall the
ITS system allow the inmate to speak (restricted voice channel) until the called party
has accepted the collect call.

0'

SECURUS has read and will comply.

The proposed ITS will allow an inmate to hear all call progress (i.e., ringing,
busy, SIT, etc.) tones and messages when processing a call. The system will
allow the inmate to hear the processing of the placed call to determine If a SIT
with message or an answering device (i.e., answering machine, voice mail, etc.)
has answered the call. The platform also provides very specific information to
the inmate in the event a call is not completed. At no time will the system allow
the inmate to speak (restricted voice channel) until the called party has
accepted the call.
5.03.29 The proposed ITS shall allow for DOC to program times when the system will
be available or unavailable to inmate calling. The Offeror shall describe how this is
accomplished.

0'

SECURUS has read and will comply.

Access for administration and investigation modules can be performed from any
PC with access to the World Wide Web through a SSL secure website we call SGATE. Users with the appropriate credentials login through S-GATE. Each level
of administration are performed using "point and click" menus in S-GATE. Time
availability can be assigned for multiple schedules per week or per day. Below is
a typical screen shot of the S-GATE menu describing the four step process for
assigning call times:

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ALASKA DEPARTMENT OF CORRECTIONS

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32

(3) TECHNICAL PROPOSAL
5.03.30 The Offeror shall supply the Security Threat Group (STG)/investigation
Coordinator a system for operational information and electronic document
management. This system shall provide an interface to the DOC offender tracking
system, ITS call record database and other related systems. The Offeror shall provide
all suitable software, hardware and network infrastructure to interface or link all DOC
institutions, investigative offices and databases.
~

SECURUS has read and will comply.

SECURUS offers the Alaska DOC mUltiple investigative solutions. All monitoring
and administrative functions can be performed by authorized personnel
remotely using the SECURUS provided Secure Gateway (S..GATE). S..GATE is a
secure website allowing anywhere, anytime access via the World Wide Web.
Authorized department personnel will be permitted access to the systems
complete administrative capabilities from any internet equipped terminal
regardless of its location. This internet access capability is in addition to direct
access via provided monitoring terminals.
In addition, the system offers the Alaska DOC personnel and investigators the
ability to access and review call record detail, commission information, and
service request status online-anywhere and anytime through the
Administrative Assistant Portal. This personalized portal provides a suite of
expanded investigative tools for future implementation and use. This means the
Alaska DOC will have the capability of constantly monitoring and auditing
commissions and other critical data elements. The Alaska DOC will also have
the ability to share information across the network, review commission
statements, and access self..service reporting.
With the approval and cooperation of the Alaska DOC, SECURUS will provide
integration to the Alaska DOC's existing Inmate Management System to help
assist in the elimination of manual processes, such as PIN assignment and
transfer, improve efficiencies in the Classification Department processes, and
help facilitate an improvement to the timeframe in which inmates are able to
contact friends and family members.
Scan Patrol is an exclusive SECURUS feature allowing an investigator to listen
to a customizable number of seconds of a call in progress and then moves on to
the next call, bypassing any inactive line. This feature enables an investigator to
efficiently sample calls without the burden of manually selecting each individual
call, thus allowing an investigator to perform other functions while monitoring
the system. When the investigator hears something in a conversation that is of
interest, he or she just clicks on the call in progress to move it into full time
monitoring mode. Furthermore, facility personnel can forward a live call to an
outside number for monitoring without alerting the inmate or called party.
Should the Alaska DOC be required to offer investigative services to outside
agencies SECURUS' Electronic Dragnet is a suite of integrated web applications
and services designed to help investigators and other law enforcement officials
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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SECURUS

(3) TECHNICAL PROPOSAL

efficiently analyze and process data such as criminal records, phone records,
and visitation records.
5.03.31 The Call Processors shall have "hot swappable drives and power supplies.
~

SECURUS has read and will comply.

The SECURUS Secure Call Platform has hot swappable Redundant Array of
Independent Disk (RAID) drives and power supplies on each call processor.
Additionally, our centralized system database is engineered with redundancy
and disaster recovery planning to prevent loss of downtime and loss of data. All
recorded conversations, call detail records and detainee profile information will
be written twice to two separate Storage Area Networks (SAN) located In the
centralized data center in Allen, Texas. In addition to the centralized storage
redundancy, all data will then be replicated to the secondary data center in
Dallas, Texas promoting disaster recovery in the unlikely event the Allen, Texas
data center becomes Inoperable.
Each data center Is comprised of two fully redundant systems, each with its
own circuit feed, Its own physical racks, redundant communication, redundant
termination carriers, and redundant A&B power with UPS and generator backup.
The physical storage itself is also advanced; the data is stored via both SAN
and archives are performed by robotic tape, and the data centers are connected
to one another by an Optical Carrier Network Ring. This system features full
state awareness with the ability to fail over to the backup data center if
necessary without dropping the call in progress or loss of data retention.
5.03.32 The Offeror is required to provide the line voltage outlets for all equipment.
~

SECURUS has read and will comply.

5.04
Central Database
5.04.1 A network and central database shall be provided and managed by the Offeror
at no cost to the DOC. The purpose of the database is to provide full database
redundancy for all Call Processors at each DOC facility and to provide pooled data for
investigators analysis. The Proposal shall describe the details of the proposed
network.

o

SECURUS has read and will comply.

Secure Connect Architecture (SCA) along with the S-Gate, a single entry web
portal Graphic User Interface (GUI) for correctional facilities and friends and
families of the inmates is additional evidence of our commitment and
investment to meet the needs of the correctional industry.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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;~.

f4.'IIi(

,',.". SECURUS'"

(3) TECHNICAL PROPOSAL

Secure Connect Architecture and S-Gate provide the foundation of a future
array of software applications that will include video, voice, data, biometric and
other capabilities.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE 35

~.....

til!: ;: SECURUS
- -- ,

)Tj~HN")1

-..

pr:,p::i

(3) TECHNICAL PROPOSAL

SECURUS' S-Gate Portal opens a secure window into a facility's operations
providing authorized personnel with the access to an array of applications,
functions and modules that are design to aid correctional facilities in
maintaining safe and efficient operations. Whether you investigate inmates'
potentially fraudulent activities, require technical support, available 24 hours a
day, 365 days a year.

The infrast~cture supporting the Secure Call Platform (SCP) was designed and
built with high availability and full redundancy. Each device (routers, switches,
servers, SAN, power, circuits, etc.) within the infrastructure is both fault-tolerant
(down to the component level) and physically redundant with automatic failover.
Massively Distributed Client/Server Architecture
SECURUS' Secure Call Platform TM call management system runs on our SCN Secure Connect Network™, one of the only net centric, VoIP, digital transmitted
systems in the industry. This assures that all Secure Call Platform calls utilize a
digitally "clean" transmission flow.
ALASKA DEPARTMENT OF CORRECTIONS

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36

(3) TECHNICAL PROPOSAL
The Secure Connect Network (SCN) "Clean Line" Difference
"Clean" digital transmission is not only a more efficient means of transport,
assuring more calls are completed and operational efficiencies achieved. It also
increases the effectiveness of investigative and fraud tracking programs such
as 3-Way call detection, word search applications and voice biometric
identification systems. Additionally, these "clean" transmissions result in better
call clarity for end users, decreasing complaints from the community.
Complete Flexibility
Secure Call Platform's enhanced capabilities allow facility personnel complete
control over most system features. User friendly functionality allows facility
staff to turn on a pod, restrict a phone, change a language, or turn on or off a
feature or application. All this and more can be easily accomplished with the
click of a button. Your system will have the flexibility to conform to all of your
facilities operations and requirements, not requiring you to conform to an
inflexible system.
Immediate Upgrades
The system also allows for immediate system-wide upgrades and repairs from
one central location, eliminating the need to wait for a field technician to access
your system on-site. The ease of upgrading your system enables us to assure
the Alaska DOC that they will always be equipped with the latest technology and
never utilize an obsolete system.
Data Security
Facilities no longer have to fear losing data because of local disasters such as
hurricanes, floods, fires, localized security breaches or lightning. All facility
data is replicated on regionalized, fully redundant data repositories for easy
secured retrieval, from any location, by any DC authorized users only. If there is
an MPLS outage or a call processing outage, the user will still have access to
calling data for inquiry and investigation purposes. Access issues and loss of
data due to hard drive or other system failures are a thing of the past. The
platform's fully redundant system is placed in a Class IV Disaster Resistant Data
Center to assure data integrity.
Pro-Active Flexibility
Secure Call Platform allows SECURUS personnel to remotely monitor not only
hardware issues but also to pro-actively monitor call flow activity, data
transmissions and specific phone activity, to assure your system is running at
peak performance.
Inmate Calling Service Reliability
Reliability Is not just a word for us. No technological achievements will serve
the customers well if applications fail to meet high reliability standards that our
customers expect from us. We strive to address every aspect of ITS that affects
reliability. That starts with stringent component procurement processes and
finishes with built in operational redundancy, data centers disaster recovery,
network protection, power backup and many more aspects.
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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~"'~'
~~-

SECURUS'

(3) TECHNICAL PROPOSAL

In support of our customers, SECURUS operates and maintains three major
data centers. The core network topology has a redundant Optical-Ethernet-Rlng
connecting all three locations together. Each data center has it own Internet
connection, UPS, and generator to Insure maximum facility uptime. The
traditional data circuits (MPLS, Frame Relay, and VoIP) all have dual
connectivity feeds to and from the Telecommunication Carrier to our data
centers.
SECURUS has invested heavily to create a very reliable high availability IT
infrastructure. All major IT equipment (Routers, Switches, Firewalls, Servers,
SAN, etc) both internal and external (customer facing) have built-in hardware
redundancy. Business applications that are classified as mission critical are
supported by a Disaster Recovery Solution based on a mutually beneficial
service level agreement. SECURUS' centralized data center is in Allen, Texas,
with a secondary data center In Dallas, Texas and a Disaster Recovery data
centers in Irving, Texas. These data centers provide SECURUS with both sitelevel and server-level redundancy. SECURUS recently completed the process of
building a regional data center to support the Secure Call Platform
infrastructure in Atlanta, Georgia. Additional sites are being reviewed if the need
arises.
Network Protection
SECURUS applies a high level of security to protect our customers and
ourselves from cyber-pirates. Applications transmitting data across public
networks are supporting SSL, CERTS, and 128 bit encryption. Cisco and Juniper
flrewalls are utilized throughout the network to protect SECURUS and its
customers by creating DMZ networks, which result in multiple levels of firewall
protection. In addition, Tipping-Point Intrusion Prevention System (ITS) and
Intrusion Detection Systems (IDS) devices are used at our data centers and at
the corporate headquarters. All Servers, laptops, workstations require anti-virus
& anti-spyware protection software and latest operating systems patches.
SECURUS supports both AVG and Symantec anti-virus.
Network and Site Monitoring
The SECURUS network consist of many servers each providing a different
business critical application or service. All applications that affect the business
are monitored.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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38

~~.

SECURUS

~:
_
_ _ _ _ _ _.......u.II~~lli !li~;tf'

(3) TECHNICAL PROPOSAL

SECURUS proactively identifies potential system and network
abnormalities through our centralized suite of diagnostic applications

Allen, Texas Data Center
SECURUS' centralized data center in Allen, Texas, is a Class IV data center (the
highest non-military classification).
5.04.2 The new network shall be compatible with the existing DOC networks (i.e.,
TCP/IP) and capable of network speeds equivalent to the DSL or faster.
~

SECURUS has read and will comply.

5.04.3 The Centralized Database shall be located at an Offeror-provided site, located
outside of DOC facilities. The Proposal shall describe the facilities and location of the
Centralized Database.

o

SECURUS has read and will comply.

SECURUS' has a centralized data center in Allen, Texas, a secondary data
center In Dallas, Texas and a Disaster Recovery data center in Irving, Texas.
These three data centers provide SECURUS with both site-level and server-level
redundancy. SECURUS recently completed the process of building a regional
data center to support the Secure Call Platform infrastructure in Atlanta,
Georgia. Additional sites are being reviewed if the need arises.
Each remote site can be connected to a central site using SECURUS-provided
bandwidth. This connectivity provides a data link from the remote platforms to
the central site for transferring call records and user profiles. Call records are
generated centrally and reports and data can be retrieved from remote sites.
ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
New or updated user profiles and system configuration data are managed
centrally through the Secure Call Platform and can be updated by authorized
users at any site. Authorized users from any sites have the ability to login to
operate the system, change system configuration, troubleshoot, and retrieve
data. The system security features at both the central site and each remote site
strictly control this operation. System operators must have a security clearance
based on passwords, user -IDs, and security levels to gain access to any
individual features of the proposed ITS.
Component Redundancy
With the SECURUS system, the chance of total system failure is essentially
eliminated because in the event that anyone component fails, the system will
automatically switch to another, properly functioning component - in most
cases with no disruption to service. The system enhancements that allow for
such comprehensive reliability are listed below:
•

Every 24 phones or less get own lAD

•

Phones diverse wired with multiple lAD

•

Each lAD has diverse T1 s

•

T1s use MPLS to primary & backup data centers

•

Unique wiring scheme with separate hardware

•

Centralized system using carrier class components to minimize downtime

•

Use of pUblic internet connection for connectivity in case of failure in
point-to-point connection

Data Back-ups and Storage
The redundancy built in to the SECURUS system effectively prevent loss of data
and system downtime because all of the data is stored in an offsite, centralized
database and backed up at multiple locations across the nation. Because the
system is web-based, the data can be accessed at any location with an internet
connection, and SECURUS' Secure Connect Architecture maintains the system
at the highest level of operability.
In addition, all call records will be duplicated and backed-up at the fUlly-staffed
data centers in Allen and Dallas, Texas. Each data center comprises two fully
redundant systems, each with its own circuit feed, its own physical racks,
redundant communication, redundant termination carriers, and redundant A&B
power with UPS and generator backup. The physical storage itself is also
advanced; the data is stored via both SAN and robotic tape, and the data
centers are connected to one another by a Metropolitan Area Network Ring.
Additionally, the system features full state awareness of each call with the
ability to fail over to another data center if necessary, in most cases without
dropping the call in progress.

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(3) TECHNICAL PROPOSAL
5.04.4 The Centralized Database shall be in Oracle TM or MS SQl 78 or other open
architecture software. The Proposal shall describe Central Database details.
~

SECURUS has read and will comply.

All of the SECURUS system's functionality is based on the Oracle multi-user
relational database management system, which provides powerful tools for the
creation, maintenance, and administration of large databases. Oracle gives the
system the ability to organize and process large amounts of data in a fast and
efficient manner. Oracle has significant data replication capabilities that provide
substantial data backup security.
The proposed ITS stores all call information in non-volatile memory located
within the system. This data is kept in a proprietary format that provides detail
for management reports, fraud analysis, and conversion to industry standard
billing formats. The platform is capable of storing multiple months of records at
the site; however, all Call Detail Records are collected daily in SECURUS' data
center for billing purposes and are archived at the secure data center.
5.04.5 The Proposal shall describe how it will provide ITS system security for all data
stored in the local and central databases. Such a security description must include
system security, including levels of encryption, as well as how access to such
sensitive information will be performed within the Offeror's organization.
~

SECURUS has read and will comply.

Data Security
Facilities no longer have to fear losing data because of local disasters such as
hurricanes, floods, fires, localized security breaches or lightning. All facility
data is replicated on regionalized, fully redundant data repositories for easy
secured retrieval, from any location, by any Alaska DOC authorized user's only.
If there is an MPLS outage or a call processing outage, the user will still have
access to calling data for inquiry and investigation purposes. Access issues
and loss of data due to hard drive or other system failures, are a thing of the
past. The platform's fully redundant system is placed in a Class IV disaster
resistant data center to assure data integrity.
Pro-Active Flexibility
Secure Call Platform allows SECURUS personnel to remotely monitor not only
hardware issues but also to pro-actively monitor call flow activity, data
transmissions and specific phone activity, to assure your system is running at
peak performance.
Network Protection
SECURUS applies a high level of security to protect our customers and
ourselves from cyber-pirates. Applications transmitting data across public
networks are supporting SSL, CERTS, and 128 bit encryption. Cisco and Juniper
firewalls are utilized throughout the network to protect SECURUS and its
ALASKA DEPARTMENT OF CORRECTIONS

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41

(3) TECHNICAL PROPOSAL
customers by creating DMZ networks, which result in multiple levels of firewall
protection. In addition, Tipping-Point Intrusion Prevention System (IPS) and
Intrusion Detection Systems (IDS) devices are used at our data centers and at
the corporate headquarters. All Servers, laptops, workstations require anti-virus
& anti-spyware protection software and latest operating systems patches.
SECURUS supports both AVG and Symantec anti-virus.
Network and Site Monitoring
The SECURUS network consist of many servers each providing a different
business critical application or service. All applications that affect the business
are monitored.
Facility Monitoring
Redundant monitoring systems, all with paging capability, are in place, alerting
on-site engineers of any system threshold inconsistencies. Redundant page
alerts are also sent to the Network Operations Center (NOe) to create a Ticket of
the event, which is then sent to the data center via e-mail, page, and phone call,
as a redundant notification process.
The onsite infrastructure engineers make scheduled daily inspections of all
infrastructure systems and routinely perform preventative maintenance.
Security
The SECURUS centralized data center In Allen, Texas, with a fallover redundant
site In Dallas, Texas, maintains some of the most comprehensive security
measures in the industry. Access to network facilities is controlled through six
levels of mandatory physical security and an escort is reqUired in areas that
house critical components of our system.
5.04.6 The DOC shall be able to perform queries and request reports from the
Centralized Database. The Proposal shall describe the availability of the report writer
for this use.

o

SECURUS has read and will comply.

The Secure Call Platform has a dedicated reports writer that provides
investigative information based on the Call Detail Records. This sophisticated
reporting tool can provide routine scheduled reports, or reports on an ad hoc
basis. This means, in almost every case, the Alaska DOC will be able to create
your own reports, selecting whichever criteria you need included. These reports
are available immediately.
The Secure Call Platform is capable of searches and call detail analysis on all
calls placed from each inmate telephone through the system which includes
date, time and duration, telephone number or origination and destination, if
utilized, inmate 10, reason for termination, and much more. Call details are kept
on all call attempts, except those to blocked numbers. The standard reports can
be customized by varying search criteria such as date range, facility, or call
length.
AlASKA DEPARTMENT OF CORRECTIONS

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(3) TeCHNICAL PROPOSAL
This application provides standard reports with parameter fields that allow the
user to define the information content of each report based on the following
criteria options:
•

Per phone, per location and per inmate

•

Destination number (partial and/or full number entry)

•

Date and time range

•

Call duration and call frequency

•

Call type (i.e. completed, Incomplete, blocked, etc.)

•

Number restriction and/or status assignment

•

Personal allowed number cross-referencing

•

Graphical display of call fluctuation

•

Local, intralata, interlata, interstate and international

•

Broad search with no data entry

•

Suspected fraudulent call activity

Call detail search parameters and a sample report are shown below.
PROPRIETARY AND CONFIDENTIAL

Cal Dellil Records Search

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ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL

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Investigative Reports
The Investigative Reports application compiles the data and displays the
information in a report format, on the workstation monitor, in a matter of
seconds regardless of the volume of information retrieved. Further, this
application provides mUltiple functions for call playback, copying calls to
remote media and restoring calls from an archival mode. There are no limits to
the type of information available through Investigative Reports. This unique
application will even assist you in generating a report with little or no concrete
information available. For example, our Frequently Called Number Report (FeN)
will display information relative to the amount of calls to a particular number
and reflect the location(s) from within the facility the number was called.
The FCN feature allows investigators to generate a report by entering a
frequency threshold that instructs the system to search for only those numbers
that have been called 'x' amount of times throughout the facility. For example,
by entering '50' in the parameter field the system will display only those
numbers that have been called 50 or more times within a designated tlmeframe.
Once the report is displayed on screen a simple click of the mouse will
automatically produce a second report that represents all areas of the facility
from which a specific number has been called. From this report investigators
can analyze data to determine specific call patterns, detail suspicious activity
and selectively assign a watched number status to potential fraudulent
numbers.

ALASKA DEPARTMENT OF CORRECTIONS

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~. ~;. SECURUS'
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(3) TECHNICAL PROPOSAL

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A sample Frequently Called Number Report is shown below.
PROPRIETARY AND CONFIDENTIAL
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Web Portal
The SECURUS Web Portal will provide the Alaska DOC with the ability to
access, share and review call record detail, commission information, and
service request status online-anywhere and anytime. This means the Alaska
DOC will have the capability to continuously monitor and audit commissions
and other significant data elements.
SECURUS' Portal opens a secure window into a facility's operations, providing
authorized personnel with the access to an array of applications, functions and
modules that are design to aid correctional facilities in maintaining safe and
efficient operations. Whether you need to investigate inmates' potentially
fraudulent activities or require technical support, all functions are available 24
hours a day, 365 days a year.
5.05
Personal identification Numbers (PINS)
5.05.1 The ITS shall restrict use through authorized Personal Identification Numbers
(PINs) assigned to each inmate. The length of these PINs shall be determined by
DOC and remain consistent throughout DOC facilities.

o

SECURUS has read and will comply.

5.05.2 The ITS shall use DOC's inmate PIN assignments and numbering plan and
have provisions for assigning PINS through a random automatic method. Current
PINS are numeric only and may be up to fifteen (15) digits long. PINS are permanently
assigned.
~

SECURUS has read and will comply.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

PAGE 45

~.~,
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SECURUS"

(3) TECHNICAL PROPOSAL

With SECURUS' system, each inmate is assigned a unique Personal
Identification Number (PIN), ranging anywhere from four (4) to sixteen (16)
digits. This range creates a maximum number of nine (9) billion PIN
combinations. The system has the ability to randomly generate PINs and
automatically assign PINs to the inmate.
5.05.3 The ITS shall be capable of de-activating the PIN feature by individual inmate
telephone, groups of telephones and/or entire institutions, at DOC's option. At no time
shall the inmate telephones be unrestricted due to the deactivation of the PIN feature.

The PIN system should provide for voice activation/verification.
~

SECURUS has read and will comply.

De-activating PIN Feature
A single inmate's PIN or any number of inmates' PINs may be suspended for a
specified period of time from either the on-site Administrative terminal or an
authorized remote terminal. This Suspension feature is frequently used for
punitive reasons and allows the facility to deny telephone privileges to one or
more inmates without affecting other inmates sharing the same inmate
telephones. The length of time for PIN denial is input and automatically policed,
enforced, and released by the system. The system will automatically reset the
PIN to allow calls on the day requested so no manual intervention is needed.
This feature allows inmates, if necessary, to still make privileged calls even
while being suspended from other calls. Direct manual control of this
suspension feature is also allowed from the on-site administrative terminal or
authorized remote terminal.
Voice Biometrics Inmate Identification Service (Optional)
The Voice Biometrics system has been deployed for over eight years in local,
county, and state correctional institutions and is successfully verifying the
identities of over 50,000 Inmates a day. Voice Biometrics is the only inmate
voice biometric identification service successfully deployed in correctional
facilities. The system works with existing inmate telephones and introduces no
expensive new hardware into secure areas where inmates can tamper with it.
Voice Biometrics technology is a proactive security system; it works without
human involvement, eliminating the need for staff to monitor screens, listen to
phone calls, or maintain biometric equipment in secure areas when it is
damaged by the inmates.
Voice biometrics makes it practical for all correctional facilities to assign PIN
numbers to inmates. Currently, in high turnover institutions the cost and effort
required to administer PIN "calling lists" for all inmates is often too great. In
facilities that do have "calling lists", the ability to eliminate those lists will have
a positive impact on the number of calls from the facility which will increase the
revenue to that facility. Since the system will Identify the caller, the facility can
trace all calls made from an inmate or specific telephone. This will allow the

ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
facility to investigate those individuals making fraudulent or harassing calls,
and eliminating the need for "calling lists".
When an inmate is booked into a facility, he/she will enroll by being asked to
say his/her name into a preprogrammed phone, four times. This process takes
one minute or less. These repeated utterances of his/her name become the
basis for the inmate's personal voice signature. When an inmate wishes to place
a call from within the facility, they must first key in a PIN. These PIN numbers
can be setup to auto generate from the Secure Call Platform. The system will
prompt the inmate to say their name. Once approved, which takes less than a
second, the inmate can continue to place the call. If the verification is not
approved, the Inmate will receive a message stating that the voice was not
verified and the call will end, forcing the inmate to start a new, fully-controlled
call.
Voice Biometrics Administrative Tools will allow officers the ability to search
and listen to each caller's voice utterance. Investigators will have the tools
needed to trace those inmates willfully trying to commit fraud or harassment
from within the facility.
PROPRIETARY AND CONFIDENTIAL

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Figure: SECUREvoice™ includes a user-friendly, easy to use interface.
With Voice Biometrics, the call is linked to the inmate placing the call by both
the voice response and the personal identification number. SECURUS is
experiencing very high rates of accuracy with this product. The primary
administrative tasks will be performed during the enrollment process. Each
inmate will record his or her name three times, and PIN numbers will be
assigned. After the enrollment, there is very little administration required.
The scientific principle behind Voice Biometrics is the fact that every person's
voice creates a unique signature. Voice Biometrics accurately captures a voice
print, stores it, and later compares it to a person's voice to validate their
ALASKA DEPARTMENT OF CORRECTIONS

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47

(3) TECHNICAL PROPOSAL
identity. A voice print cannot be Imitated. SECURUS has benchmarked our
speaker verification technology on a telephony database having 11,224 trials
and our system performed at 98.9% accuracy. Here, less than 1.1 % of the true
users were denied and less than 1.1 % of imposters were accepted. This
performance was measured for the worst-case scenario where the imposter
knew the password of the person being impersonated. In the case where the
imposter does not know the password of the user that he or she is trying to
impersonate, the accuracy would be well above 99%.
5.05.4 The ITS shall allow each PIN to have a "class of service" assigned (Le.,
duration of each call). The proposed ITS system shall provide call restrictions by PIN
that provide all of the following restrictions:
A. Inmates can be either approved or not approved to make phone calls by PIN.

o

SECURUS has read and will comply.

B. Inmates, via the PIN, can be restricted to a specific telephone or group of
telephones, at DOC's option.

o

SECURUS has read and will comply.

C. Limit duration of call. Maximum call duration can be set globally (all PINs), by
site, by facility area or by individual inmate's PIN, at DOC's option and can be
set for each type of call (Local, intraLATA, interLATA, interstate).

o

SECURUS has read and will comply.

With SECURUS' calling platform, inmate call duration is completely
programmable by call type and may be limited to a specific time. A
default time limit is provided for the entire system and individual groups
can be added for specific telephones as well as inmates within a group.
The time limit may be changed for each active phone, individual inmates,
and/or the entire system. Additionally, the Alaska DOC can choose to limit
the number of calls per day or week, hours during which calls can be
made, and the type of calls that can be made during each time period.
D. Restrict time of day calling. An allowed calling schedule can be provided for
each specific PIN, by facility area, by site and globally (all PINs). The global
restrictions can take precedence over individual PIN restrictions, at DOC's
option.

o

SECURUS has read and will comply.

The Secure Call Platform permits the automatic, regular, immediate cutoff of all inmate telephones at once, groups of telephones (e.g. an entire
building or wing), or individual telephones, and the ability to pre-select
hours of operation by telephone or group of telephones.

ALASKA DEPARTMENT OF CORRECTIONS

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48

~~.
..;!!!;

r:-~"

',.:•-., SECURUS .

(3) TECHNICAL PROPOSAL

The Secure Call Platform allows for unlimited time-based control of
inmate calling. As with most features, calling times can be configured on
a per minute, per phone, per group, per facility, or system wide basis.
Multiple allowedl prohibit call times can be configured each day of the
week. For example, one area can be configured to come on at 8:00 AM, go
off at 12:00 PM, come back on at 2:00 PM and go off again at 10:30 PM,
while another area can be configured to come on at 10 AM, and go off at
11:45 PM.
E. Limit calling privileges. Restrict an inmate under disciplinary action from placing
calls. The Proposal shall describe how these restrictions can be accomplished.
~

SECURUS has read and will comply.

A single inmate's PIN or any number of inmates' PINs may be suspended
for a specified period of time from either the on-site Administrative
terminal or an authorized remote terminal. This suspension feature is
frequently used for punitive reasons and allows the facility to deny
telephone privileges to one or more inmates without affecting other
inmates sharing the same inmate telephones. The length of time for PIN
denial is input and automatically policed, enforced, and released by the
system. The system will automatically reset the PIN to allow calls on the
day requested so no manual intervention Is needed. This feature allows
Inmates, if necessary, to still make privileged calls even while being
suspended from other calls. Direct manual control of this suspension
feature is also allowed from the on-site administrative terminal or
authorized remote terminal.
5.05.5 The ITS shall have the ability to limit calls to a specific duration by PIN and by
specific telephone numbers assigned to a PIN.
~

SECURUS has read and will comply.

The Secure Call Platform provides an approved inmate specific pre-determined
calling list (Personal Allowed Numbers: PAN) with a specific number of
telephone numbers for each PIN. The lists in the SECURUS system will be
capable of differentiating between social callers and attorneys. In the system's
standard configuration, each inmate is allowed to register from one (1) to twenty
(20) telephone numbers. The facility will determine the maximum number of
telephone numbers each inmate is allowed to register. Registration of a
telephone number includes the number, name of the party who the inmate
wishes to call, and the relationship of that party to the inmate.
The PAN Editor provides options to mark a selected PAN entry as Free,
Blocked, Private, or Watched and includes a Line Information Data Base (LIDB)
option which automatically validates the PAN entry number associated with the
selected inmates PIN number to verify that the phone number is a valid number.
ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
The telephone numbers registered by each inmate are identified with the
inmate's PIN and are resident in the system.
5.05.6 The ITS PIN feature shall ensure that the automated operator function uses
the inmate's pre-recorded name {recorded in either the inmate's voice and language,
or in the voice of an administrator} to announce to the called party from whom the call
is originating. Identification of the specific inmate and thus the announcement of the
inmate's name shall be performed by the PIN assignment.
~

SECURUS has read and will comply.

The automated operator function uses the inmate's pre-recorded name
(recorded either in the inmate's voice and language, or in the voice of an
administrator) to announce to the called party from whom the call is originating.
5.05.7 The Offeror shall use an announcement similar to the existing announcement.
This announcement shall be subject to DOC approval and include rate information.
~

SECURUS has read and will comply.

Upon receiving a call from an inmate, the called party will hear an
announcement similar to the following:

"Hello, you have a collect call from (INMA TE NAME), an inmate from an
Alaska Correctional Facility. To accept charges press zero (0); to refuse
charges press one (1) or hang up now; to block your number from receiving
future calls from this facility, press six (6); to obtain a rate quote press four
(4). If you use three way calling or call waiting, you will be disconnected. All
call detail and conversations excluding approved attorney calls, will be
recorded." After acceptance of call, "This call is subject to monitoring and
recording. Thank you for using SECURUS".
5.05.8 The Proposal shall explain, in detail, the entire process of PIN administration
including, without limitation, the maximum number of digits and the procedures and
methods of assigning or changing PINs.
~

SECURUS has read and will comply.

Prior to system implementation, SECURUS would propose an integration with
your current offender management system for a bi-directional feed on inmate
intakes and releases. This automated feed will reduce staff time requirements
for the use of this important administrative feature. The Alaska DOC may dictate
what numerical identifiers will be used for each Inmate PIN.
In order to replicate of inmate profile information located in the existing
Personal Identification Numbers (PIN) and Personal Allowed Numbers (PAN)
database, as the current provider SECURUS recommends transferring this data
from the existing inmate telephone system in an importable file format.
ALASKA DEPARTMENT OF CORRECTIONS

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50

SECURUS

(3) TecHNIcAL PROPOSAL

SECURUS will work closely with the Alaska DOC to insure accurate and timely
information is imported immediately prior to final cutover at each institution.
The process will require data entry of new residents at each facility to be held
while file conversion, testing of data Integrity and deployment takes place. Once
the new database and telephone service is restored, new resident profile
information will be entered directly into the new SECURUS system.
The Inmate Telephone Service (ITS) can be Personal Identification Number (PIN)
driven. The ITS will restrict use of the service through authorized PINs assigned
to each inmate. No PINs will be issued by any institution. This PIN service will
allow individual PINs to be shut-off upon request of staff at the facility. When an
inmate transfers to a different institution, that inmate's PIN account will also be
transferred.
Each inmate is assigned a unique PIN, using the Alaska DOC's coding, an
automated feed through the inmate management system or a system assigned
PIN. The PIN can be as many as 16 digits. When the handset Is removed from its
cradle, the inmate telephone provides audible instructions prompting the inmate
to dial his or her PIN.
The SECURUS ITS PIN database includes first and last name entries enabling
cross reference searches by name. A screen similar to the one shown below Is
displayed with name and the additional fields that are available in the PIN
database.
Administration of all inmate PINs will be limited as required by the Alaska DOC.
The PIN system is enabled as a Port Class of Service option within the
Automated Operator Service and can be applied to a single phone, group of
phones, or all phones in a facility. The PIN system can be configured to operate
in one of three (3) primary modes. Each mode is progressively more restrictive.
The system can be set to make a phone call either by PIN or without the use of
PIN. Inmates, via the PIN can be restricted to a specific telephone or group of
telephones, at the Alaska DOC's option. The Department can set maximum call
duration globally (all PINs), by site, by facility area, by individual Inmate's PIN,
or by type of call (Local, IntraLATA, InterLATA).
Through the proposed ITS, the Alaska DOC can institute an allowed calling
schedule for each specific PIN, by facility area, by site and globally (all PINs).
The global restrictions can take precedence over individual PIN restrictions. The
Department can restrict an inmate under disciplinary action from placing all
calls assigned to their particular PIN with the exception of privileged numbers
(e.g., attorney, approved clergy and social work professionals). The Department
can set call duration, set number of calls per day, set only certain numbers per
PIN, etc.
The SECURUS PIN feature ensures that the automated operator function uses
the inmate's pre-recorded name (recorded in either the inmate's voice, or in the

ALASKA DEPARTMENT OF CORRECTIONS

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51

(3) TECHNICAL PROPOSAL
voice of an administrator) to announce the called party from whom the call is
originating.
The SECURUS ITS allows the recording of inmate calls to be discontinued when
certain pre-determined telephone numbers (privileged telephone numbers) are
called. The proposed ITS will provide for telephone lists to be assigned to each
particular inmate's account information. These telephone lists will be restricted
and controlled by the inmate's PIN.
Below are the three primary modes, which may be applied to a single phone or
group of phones in a facility:
Mode 1 - Open PIN: This is the most basic mode of operation and the
simplest to administer. Each inmate is assigned a unique PIN that will be
required to make a phone call; however, no individual phone number
restrictions or calling lists are utilized in this mode. Only global system
calling restrictions will be applied to the inmate's calls.
Mode 2 - Open PIN with Restrictions: Mode 2 builds on the Mode 1 Open PIN
feature and adds the ability to place restrictions and limits on specific phone
numbers, while allowing all other phone numbers to be processed as they
would in an Open PIN system. Mode 2 restrictions can also include the
recording and alarming of numbers, language options, special parameters
for destination numbers, and the use of facility or global number lists.
Mode 3 - Closed PIN: Mode 3 provides the most restrictive type of calling
privileges; however, it is also the most administration-intensive of the three
modes. In the system's standard configuration, each inmate is allowed to
register from one (1) to thirty (30) telephone numbers he or she wishes to
call, up to a total of 150,000 individual 11-digit numbers. The total number of
destination numbers available to put on an inmate's list is unlimited. The
facility will determine the maximum number of telephone numbers each
inmate is allowed to register. Registration of a telephone number includes
the number, name of the party who the Inmate wishes to call, and the
relationship of that party to the inmate. The telephone numbers registered by
each inmate are identified with the inmate's PIN and are resident in the
system. Only that specific PIN may validate calls to those numbers. Updating
calling lists is a continuous process as inmates are booked into, or released
from the facility, or as the inmates request changes to their calling lists. This
type of control is usually recommended only for facilities with a low rate of
inmate population turnover or where such extreme security measures are
deemed desirable. Note that in a Closed PIN environment, the facility may
choose to make certain telephone numbers "commonly available" to all
inmates. There common numbers may be assigned Global and/or Facility
Accounts.
The proposed ITS will allow for telephone numbers to be assigned to each
particular inmate's account information. These telephone numbers will be
placed in the particular inmate's "Approved Number List" assigned to the
ALASKA DEPARTMENT OF CORRECTIONS

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52

(3) TECHNICAL PROPOSAL
inmate's PIN. The total number of destination numbers available to be put on an
inmate's list is currently 1,000, but even this number can be increased at the
direction of the Alaska DOC. Therefore, the maximum amount of telephone
numbers available for inmates to call is at the complete discretion of each
facility within the Alaska DOC.
A single inmate's PIN or any number of inmates' PINs may be suspended for a
specified period from either the on-site Administrative terminal or an authorized
remote terminal. This Suspension feature is frequently used for punitive
reasons and allows the facility to deny telephone privileges to one or more
inmates without affecting other inmates sharing the same inmate telephones.
The length of time for PIN denial is input and automatically policed, enforced,
and released by the ITS.
The length of time for PIN denial is input and automatically policed, enforced,
and released by the ITS. The proposed ITS will automatically reset the PIN to
allow calls on the day requested so no manual Intervention is needed. This
feature allows inmates, if necessary, to stili make privileged calls even while
being suspended from other calls. Direct manual control of this suspension
feature is also allowed from the on-site administrative terminal or authorized
remote terminal.
5.05.9 The DOC may integrate the ITS with a management system for the automatic
assignment of PINs. The Proposal shall describe how this will be accomplished.

o

SECURUS has read and will comply.

SECURUS can provide an interface with the Alaska DOC's offender
management system, which will provide for the facility to choose a number from
the offender management system to be used as the PIN for the inmate phone
system. This number and inmate number will automatically be entered into the
phone system upon the inmate being booked Into the facility.
5.05.10 The ITS shall allow for a restricted number list of telephone numbers to be
linked to an individual PIN. DOC personnel shall enter such telephone number lists.

o

SECURUS has read and will comply.

The Secure Call Platform provides an approved inmate specific pre-determined
calling list (Personal Allowed Numbers: PAN) with a specific number of
telephone numbers for each PIN. The lists in the SECURUS system will be
capable of differentiating between social callers and attorneys. In the system's
standard configuration, each inmate is allowed to register from one (1) to twenty
(20) telephone numbers. The facility will determine the maximum number of
telephone numbers each inmate is allowed to register. Registration of a
telephone number includes the number, name of the party who the inmate
wishes to call, and the relationship of that party to the inmate.
AlASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

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53

:~
-',: SECURUS"
~~

(3) TECHNICAL PROPOSAL

The PAN Editor provides options to mark a selected PAN entry as Free,
Blocked, Private, or Watched and includes a Line Information Data Base (LlDB)
option which automatically validates the PAN entry number associated with the
selected inmates PIN number to verify that the phone number is a valid number.
The telephone numbers registered by each inmate are identified with the
inmate's PIN and are resident in the system.

5.06
Restrictions and Fraud Control Options
5.06.1 The proposed ITS shall allow DOC personnel to temporarily restrict or
disconnect service to an individual inmate telephone or station, groups of telephones,
or an entire DOC facility. The Proposal shall describe how this is accomplished with
the proposed ITS system.
~

SECURUS has read and will comply.

In the Secure Call Platform, authorized users can easily shut down a phone or
group of phones. After logging on, the user would select the Admin functions,
navigate to the General tab. From this screen, the user could select all phones,
a group of phones, or an individual station. The system would indicate whether
each phone was Enabled or Disabled. To shut down the phone, the user would
select Disable. The phone would then be disabled in real-time.
5.06.2 In order to limit possible telephone fraud, a fraud prevention feature shall be
available, which shall randomly interject pre-recorded announcements throughout the
duration of the conversation to the called party and caller indicating the source of the
call. The Proposal shall describe, in detail, how this feature is accomplished. The
announcement pattern and content are subject to DOC approval and will not permit
either calling party to talk while the announcement is being made.
~

SECURUS has read and will comply.

SECURUS' system has the capability to utilize a periodic "voice overlay
announcement" during inmate conversations.
The Secure Call Platform is capable of providing message prompts in English
and Spanish. An inmate may select a specific language at the beginning of the
call process by dialing a SINGLE DIGIT. This will initiate the selected language
prompts to the inmate. If desired, the language selection for the called party
may be present in the system database. If additional languages are required,
they may be developed for specific customer needs, up to 12 additional
languages. Voice overlay messages may be played throughout the call as an
additional fraud protection feature. They can easily be customized to meet the
needs of the Alaska DOC. This feature is programmed into the system, per
customer specifications, prior to installation and adjusted as required. The
volume of the voice overlay can be adjusted at any level to either disrupt or not
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(3) TECHNICAL PROPOSAL
disrupt the inmates' conversation. The frequency that the established message
is played may be programmed by minute increments or a random setting.
5.06.3 The proposed ITS shall be able to detect the called party's attempt to initiate
a "3-Way" or "Conference Call" with a third party and immediately terminate and/or
flag the call. The Proposal shall describe how this detection is accomplished with the
proposed ITS system and provide the actual "field tested" percentage of successful
attempts in using this feature.

o

SECURUS has read and will comply.

SECURUS' inmate system will be capable of detecting and eliminating
(minimizing) efforts to "transfer" inmate calls to a third party utilizing "3-Way
calling" and/or "conferencing". Detection of any attempt by the called party to
transfer an inmate call or to create a conference call will result in the call being
disconnected. SECURUS' 3-Way and conferencing prevention
feature(s)/technology are described below.
SECURUS will provide the Alaska DOC with the most robust and most effective
switch-hook 3-Way call detection technology in the industry today. SECURUS is
acknowledged as the undisputed leader in this field. Our research and
development commitment has resulted in valued intellectual property, including
the following 3-Way call detection patents:
•

U.S. Patent #5,319,702 Methods and Apparatus for Detecting and
Responding to Hook Flash Events Occurring on a Remote Telephone

•

U.S. Patent #5,539,812 Method an Attempted 3-Way Conference Call on a
Remote Telephone

•

U.S. Patent #5,805,6853 Way Call Detection By Counting Signal
Characteristics

•

U.S. Patent #5,796,811 3 Way Call Detection

An excellent example of our technological superiority Is our continued
development and perfection of 3-Way call detection. Around 1992, the
introduction of 3-Way calling as a feature available by most local telephone
companies created a problem for prisons and their need restrict Inmates from
accessing numbers the facilities had determined that should be blocked from
Inmate access. 3-Way calling also prevented prisons from haVing an accurate
record of the inmate's telephone contacts, which created substantial security
concerns. SECURUS, through our wholly owned subsidiary T-NETIX, was the
first inmate call processing company to develop a solution to 3-Way calling
using our now patented (US Patent Number 5,319,702) methodology.
Simply having the best 3-Way call detection in the industry was not enough for
SECURUS. We have continued to research this Issue and develop
enhancements to our solution. Recent advancements In our 3-Way call
detection methodology have led our customers to tell us they believe our 3-Way
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(3) TECHNICAL PROPOSAL
detection was operation nearly flawlessly. This led SECURUS to commission an
outside firm in the 4th quarter 2006, SIBRIDGE consulting, an independent
consultancy, to verify the accuracy of the 3-Way call detection feature.
The SIBRIDGE study collected and audited call recordings and event logs for
approximately 6,000 calls. This independent test of our new 3-Way calling
detection capability revealed SECURUS' overall success rate to be in the mid to
high nineties, most significantly the system accurately detected and prevented
iIIegal3-Way call attempts 96 percent of the time.
Selective Programming
Additionally, our 3-Way detection feature can be enabled according to classes
of service, meaning facilities can choose whether to employ 3-Way prevention
globally, or they can disallow 3-Way calling for specific phones, groups of
phones or PINs.
5.06.4 The ITS shall have a call alert feature. This feature shall alert DOC personnel
that a designated inmate is placing a telephone call to a specific number that has been
assigned alert status or information on a "hot number" list has been received. DOC
personnel at DOC's discretion shall activate this status. The Proposal shall describe
how this feature will function.

o

SECURUS has read and will comply.

The system enables facility personnel, with password authorization, to 'tag'
specific dialed numbers or "hot numbers" from administrative stations. This
feature will provide notification when those 'tagged' parameters are detected in
the process of a call. The system will notify personnel immediately at all
administrative stations that a call is being made to a "hot number" and will
display the called number and location where the call is being made from on the
administrative workstation screen.
The system is eqUipped with a remote call-forwarding feature for those numbers
that are under surveillance by the investigative unit. The Covert Alert feature
allows authorized personnel to monitor a call, from any designated remote
location, while the call is in progress. Once a number, or PIN, is assigned a
'covert' status, the user simply enters a telephone number (cellular, home,
office, etc.) to which he/she wants the call sent for 'Live' monitoring. The call is
then automatically re-routed once the call is accepted by the called party and in
progress. There are no distance barriers to the retrieval process so the remote
telephone number can be located within the facility or across the country. As an
additional benefit, administrators may continue to monitor other calls, through
the on-site workstation, while utilizing the 'Covert Alert' remote live callforwarding feature.
.

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•
~

.-

'.~' SECURUS'

(3) TECHNICAL PROPOSAL

rfl~HNCIi ! li~IEf

5.06.5 If a called party wishes to be added to an inmate's restricted call list or wishes
to be on a list that will not allow reception of calls from any inmate in any institution,
the ITS equipment shall have a feature to activate this function. Activation will be by
either responding to voice prompts using the dual tone multi frequency (DTMF)
telephone buttons or by responding with answers by voice. The system administrator
shall have the capability to manage the list (see Section 5.05.10). This function shall
have a verify capability.

o

SECURUS has read and will comply.

The SECURUS Secure Call Platform Is designed with global and Individual
restriction call list tables of called party telephone numbers. Personal Allowed
Numbers (PAN) can be maintained per inmate PIN by a site administrator or
automated by scheduling system refresh intervals of the PAN list. When using
the automated system refresh method, the called party is provided the option to
accept or refuse activation during the first call via use of the DTMF keypad. If
the called party refuses to accept the call, the number is never entered Into the
PAN list. Additionally, once a number is on a PAN list, our patented
PERMAblock feature permits end users to have the capability of blocking their
number from future calls during call set up and will be blocked for all inmates
within an institution.
5.06.6 The Proposal shall describe all detection and prevention capabilities related to
fraudulent, illicit or unauthorized activity available on the proposed ITS.

li:1

SECURUS has read and will comply.

Fraud Detection Data Analysis
The Secure Call Platform is continuously analyzing call data and system
parameters to detect any system anomalies, hardware failures, fraud
indications, lowered revenue levels, or unusual usage patterns. All telephone
activity is logged and statistically analyzed to detect any attempts at
'Hookswitch Dialing', 'Black Boxing', 'Hacking', or any other fraudulent
telephone activities.
Alerts
This feature enables facility personnel with password authorization to 'tag'
specific dialed numbers or PINs that will provide notification when those
'tagged' parameters are detected in the process of a call. The system prOVides
multi-level alerts that can be assigned to appropriate investigative groups. Real
time alerts can be generated through the use of the phone system monitor.
Otherwise there are various inmate reports available under the correctional
WebManage application that can be used to notify the appropriate investigator
wherever they reside within the network.

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(3) TECHNICAL PROPOSAL
Second Dial Tone/Anti-Chain Dialing
The system does not allow an inmate to obtain a second dial tone without
termination of the first call. Follow-on, or "chain" dialing, is prevented by a
combination of features. When the called party disconnects prior to, or without
the inmate hanging up, the Public Switched Telephone Network (PSTN) should
by today's standards not return a "second" dial tone. Instead, a pre-recorded
message such as "If you would like to make a call, please hang up then place
your call," will be played to the inmate. Since not all Local Exchange Carriers
implement this standard, the system uses the SECURUS patented 3-Way Call
Detection System, plus standard battery, dial tone, and DTMF detection, to
detect the called party's on-hook condition.
The Secure Call Platform constantly monitors the hookswitch of the inmate
telephone. If the hookswitch is depressed at any time, internal dial tone will
reappear. This prevents hookswitch manipulation for fraudulent purposes and
prevents dialing If secondary dial tone is received after the called party hangsup. Should an on-hook transition be missed by the system, the system
continuously looks for the occurrence of DTMF tones and dial tone. After proper
timing qualification of these tones, to prevent Inadvertent disconnects due to
ambient background noise, the system will cause call termination resulting in
the re-establishment of either PIN tone, or dial tone to the inmate, forcing a new,
fully-controlled call.
Extra Dialed Digits
The Secure Call Platform has incorporated a successful fraud control feature
that prohibit additional 'digit dialing' and thus, thwarts any dial around attempt
by the inmate. Once the inmate has entered the destination number, it is
immediately processed through our validation system. If at all during the
process the inmate attempts to dial additional digits, his/her call will be
immediately terminated and the event will be logged by the Secure Call
Platform.
Pattern Dial Detection
The Secure Call Platform can detect many dialing patterns, which might be
attempts at fraUd. Several numbers that are dialed in sequence, for instance,
would alert the user that a possible fraud attempt is in progress. Secure Call
Platform can also be configured to disallow additional digit dialing once the
inmate has completed his dialing sequence. When an inmate attempts to dial
more digits than necessary the system will simply disconnect the call.
Constant Fraud Controls
The system uses an automated operator exclusively. When a call is processed,
any unnecessary dialing or hookswitch activity results in termination of the call,
thereby eliminating potential fraudulent activities such as credit card calls and
fraudulent use of calling card numbers. These control features are the result of
the system's ability to control all aspects of the call process including providing

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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SECURUS'

(3) TECHNICAL PROPOSAL

its own line voltage to the inmate station, isolating it from direct connectivity to
a local telephone company.
Dialing Controls
The Secure Call Platform has incorporated a successful fraud control feature
that prohibits additional "digit dialing" and thus, thwarts any dial around
attempt by the inmate. Once the inmate has entered the destination number, it is
immediately processed through our validation system. If at all during the
process the inmate attempts to dial additional digits, his/her call will be
immediately terminated.
Random Tag Lines
Professionally recorded voice prompts, featured by the system, all for specific
call progressions and requirements. When monitoring and recording a voice
prompt informs both parties that the call is being recorded and may be
monitored by department personnel. In cases where time restrictions are placed
on inmate calls, both the inmate and called party are warned one (1) minute
prior to termination of the call. Customized random tag lines are also available
as a precautionary measure to deter fraudulent use of phone. Voice prompts are
easily manipulated and can be customized to meet the facility's wishes.
Call Validation
Call Validation-SECURUS employs the most sophisticated intelligent validation
network in the industry. As a real-time, computer based switching system it
never allows an inmate to be connected to a conventional dial tone. Each dialed
number is thoroughly analyzed before the call is allowed to process. This
includes determining if the area code and exchange are valid, checking the
number against any restrictions such as customer requested blocks, and
verifying through the national Line Information Data Base (L1DB) that the
number is able to receive collect calls, and is not a cellular or pay phone, pager,
etc. Once the dialed number passes all these tests it will be dialed by the
system.
SECURUS currently serves approximately 2,900 inmate facilities with out
validation hub. This collective information/validation process is very effective in
reducing fraudulent and illicit calling.
Name Auto Insert
Using the Profiler PIN Application, the system offers an auto insert feature that
records the Inmate's name the first time the PIN is used. The recording is then
filed and used each time the inmate places a call, thus eliminating any "window
of opportunity" to pass call messages. This feature also can be used as a fraud
deterrent ensuring that adequate funds are available.
Call Branding
Call Branding-Personalized prompts that identify the facility on each attempted
call will be included with the system. Random tag lines are also available as a
precautionary measure to deter the fraudulent use of phones. Further security
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(3) TECHNICAL PROPOSAL
parameters may be set in place by allowing only prerecorded names to be used
every time an inmate makes a call.
Frequently Called Number Report
The Frequently Called Number Report allows investigators to generate a report
based on user-defined threshold criteria. For example, by entering "50" in the
parameter field the system will display only those numbers that have been
called 50 or more times within a designated time frame. Once the report is
displayed on screen a simple click of the mouse will automatically produce a
second report that represents all areas of the facility from which a specific
number has been called. From this report investigators can analyze data to
determine specific call patterns, detail suspicious activity and selectively assign
a watched number status to potential fraudulent numbers.
5.06.7 The Proposal shall identify specific activities the proposed system capabilities
shall detect and/or prevent. The Proposal shall also identify possible methods inmates
may use to circumvent these capabilities.

Ii:1

SECURUS has read and will comply.
FrJudulent Activity
Attempted by Inmate

Unlawful Message
Passing

SECURUS ITS
Detection and
Prevention
Feature
Recording and
Monitoring
System

Prevention to Halt Inmate Circumvention Attempts

The inmate may attempt to pass messages before the call is
accepted, speak softly or listen for a line noise indication that
his or her call is being monitored.
The ITS talk paths are muted before call acceptance, Digital
recording and volume controls allow exceptional line monitoring
capabilities. When monitoring is invoked, the system
incorporates analog suppression/amplification hardware that
allows investigative monitoring of calls without inmate or called
party detection. There is absolutely no click noise, dB loss or
other indicator when this feature is activated.

Unauthorized use of
PINs

SECUREvoice n'
System

Inmates may attempt to use another prisoner's PIN to make
unauthorized calls. SECUREvoice tM halts this activity by
requiring the inmate's voice print to be identified with the PIN
before a call can be processed. Supervised Voice Verification
enrollment is a necessary step to initial enrollment process.
Because of the precision of this voice print identification
method, inmates are unable to assume another inmate's voice
identity when attempted.

Conference Calling to
Unrestricted Line

3-WayCall
Detection and
Prevention
Feature

The SECURUS Patented 3-Way Calling feature guards inmate
attempts to create a connection to a conference call or transfer
to an unrestricted outside line.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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SECURUS'

(3) TECHNICAL PROPOSAL

SECURUS ITS
Detection and
Prevention
Feature

Prevention to Halllnlllilte Circumvention Attempts

Hook switching,
Follow-On, ChainDialing, Black-Boxing,
and Hacking

Second Dial Tone
Prevention and
Extra Dialed
Digits Detection

The system combines the Second Dial Tone feature and Extra
Dialed Digits feature to stop any form of Hook switching or
Chain-Dialing attempts by through the systems own internal dial
tone, detection of 3-Way calls, Extra dialed digits after a call has
been accepted and DTMF tone monitoring. Thresholds may be
programmed to disconnect calls as the system monitors these
features.

Fraudulent Credit Card
Calls or Calling Card
Calls

Call Branding,
Overlay
Messages and
Automated
Operator

When inmates attempt to reach outside lines to commit
fraudulent acts; called parties are protected by calls that identify
the inmate at call acceptance and repeating overlay messages
of where the prisoner is calling from through an automated
operator only.

Extra Dialed Digits to
Reach Unrestricted
Line

Extra Dialed
Digits Fealurel
3-Way Calling
Detection

Once a call is accepted the inmate or called party may attempt
to reach outside lines. The Extra Dial Digits and 3-Way Calling
feature terminates calls immediately when the extra dialed digit
threshold is met.

Harassment to Called
Parties

Call Blocking

Programmed Call blocks will prevent inmates calling witnesses
and others through facility programming and PIN programming
capabilities. Called Parties may also permanenUy block calls by
dialing the digit "5" on their keypad during call introduction.

Attempt to Call
Unapproved
Number

PIN System

In addition to the Call Blocking program parameters. the PIN
system does not allow the inmate to call any number unless it
has been pre-approved.

Message Passing
Before Call
Acceptance

Controlled Talk!
Listen Audio
Paths & Recorded
inmate name
announcement

Inmates may attempt to pass messages before a call is
accepted. However, the system prevents this activity by the
controlled mute status of the phone line between the inmate
and called party.
Additionally, an inmate may try to state an unauthorized
message instead of his or her name when the automated
operator announces the call to the end user. To prevent this
opportunity, the ITS uses the inmate's recorded name in the
announcement message.

Attempt to Call a
restricted or "HOT
NUMBER"

Alerts Feature

Even when numbers are blocked in the system or restricted
through the PIN system, inmates may attempt to circumvent
these restrictions. The alerts feature, however, enables facility
personnel with password authorization to 'tag' specific dialed
numbers or PINs that will provide notification when those
'tagged' parameters are detected in the process of a call. The
system provides multi-level alerts that can be assigned to
appropriate investigative groups.

Fraudulent Activity
Atlern pted by In III ate

5.06.8 The proposed ITS shall be capable of detecting extra dialed digits from either
the called party or the inmate's telephone. The Proposal shall describe the options
available to DOC upon detection of the extra dialed digits (Le., call termination, system
alarm, or logging of call to the database).
~

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
The Call Control Processor incorporates sophisticated technology to identify
specific activities and eliminate fraud attempts by providing the option to enable
the Extra Dialed Digits (EDD) feature. This feature has the ability to detect
additional DTMF digits that are dialed by the inmate and/or the called party after
the dialed number has been entered to accept the call. The threshold of
declaring an Extra Dialed Digits event is programmable for specific dialed
numbers or on a facility-wide basis. The EDD feature provides extra protection
against chain dialing fraud and terminates the call immediately if the EDD
threshold is exceeded.
The Secure Call Platform system has incorporated a successful fraud control
feature that prohibit additional 'digit dialing' and thus, thwarts any dial around
attempt by the inmate. Once the inmate has entered the destination number, it is
immediately processed through our validation system. If at all during the
process the inmate attempts to dial additional digits, his/her call will be
immediately terminated and the event will be logged by the Secure Call
Platform.
5.06.9 The proposed ITS shall be capable of detecting unusual or suspicious number
sequences dialed or dialing patterns that the system identifies as possible attempts to
commit fraud. Proposal shall describe the options available to DOC upon detection of
the unusual or suspicious number sequences.
~

SECURUS has read and will comply.

Secure Call Platform can detect many dialing patterns, which might be attempts
at fraud. Several numbers that are dialed in sequence, for instance, would alert
the user that a possible fraud attempt is In progress. Secure Call Platform can
also be configured to disallow additional digit dialing once the inmate has
completed his dialing sequence. When an inmate attempts to dial more digits
than necessary the system can simply disconnect the call.
There are three main actions the system might take in the event fraudulent
activity is discovered during a call.
1. Flag
2. Flag and warn
3. Flag, warn and disconnect
For example; In the case of 3-Way detection, authorized personnel within the
Alaska DOC can control these three actions by inmate, telephone and/or called
party telephone number.

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)~;'
.

l;<;_.
~.

;> SECURUS '.

(3) TECHNICAL PROPOSAL

5.06.10 The system shall provide for telephone number blocking such as: Direct
dialing, Operators, Information, Talk Lines, IXC Access, Toll Free Lines, Etc.
Additionally, the unit shall allow for blocking of 11 digit numbers in order to prevent
calling to:
Correctional Facilities
Correctional Facility Employees Homes
Judges and Prosecutors Homes
Emergency Numbers
Doctors Answering Service Numbers
Other facilities known to accept collect calls such as Hospitals, Telephone
Companies, Unions, Etc

o

SECURUS has read and will comply.

Call Blocking
During installation, a "Call Blocking" table is established which denies inmates
from making calls to specific numbers. Access is denied to any number
designated by the XXX.
The Secure Call Platform (SCP) is programmed to automatically prohibit calls to
toll free, pay-per-call, directory assistance and emergency services, inclUding:
800,888,877,900,976,550,555-1212,700,500,911,411, etc. Further, the Secure
Call Platform automatically prohibit calls to all long distance carrier access
codes including 10-XXX, 101-XXXX Primary Interstate Carrier (PIC) codes, all
local numbers which access long distance carriers such as 950-XXXX and toll·
free area codes and exchanges.
The Secure Call Platform has the capability to block virtually an unlimited
number of calls at anyone time. Number blocking is accomplished in one of
three methods:
1. Enter the number(s) to be blocked in the Restrict Number Editor through
the on-site workstation, or
2. Submit the number(s) to be blocked to SECURUS
3. Our patented PERMAblock feature permits end users to have the
capability of blocking their number via keystroke during call set up. This
block will occur without Facility or SECURUS intervention.
Either option provides for immediate restriction of the number once it is entered
into the system. The Alaska DOC may submit a list of numbers they wish to
have blocked and SECURUS will enter the numbers into the system prior to
installation.
Call blocking can also be accomplished by the use of "wildcards". For example,
using the NPA or NIP..NXX portions of the phone numbers, the system can be
configured to block any number in the NAP or NPA..NXX range specified.

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(3) TECHNICAL PROPOSAL
Because Call Blocking tables often contain thousands of entries, the Secure
Call Platform offers virtually unlimited blocking potential with a capability of
10,000,000 individual entries. The entries may consist of an entire area code, an
entire exchange code within an area code, or a specific telephone number.
This blocked number list may be administered locally by facility personnel
using the Administrative Workstation, or remotely by the SECURUS National
Service Center. All blocked numbers have an associated 'block' reason code
that is stored in the blocked number database for future reference.
Additionally, the called party can use our patented PERMAblock feature to block
their phone from receiving future calls by following the instructions of the voice
prompts when the call is received and pressing the corresponding digit on their
key pad to block their number.
3-Way Disconnect
SECURUS' inmate system will be capable of detecting and eliminating efforts to
"transfer" inmate calls to a third party utilizing "3-Way calling" and/or
"conferenclng'·. Detection of any attempt by the called party to transfer an
inmate call or to create a conference call will result in the call being immediately
disconnected. As an option for investigative purposes the 3-Way call can be
allowed to continue and be flagged. SECURUS' 3-Way and conferencing
prevention feature(s)/technology are described below.
SECURUS will provide the ALASKA DOC with the most robust and most
effective switch-hook 3-Way call detection technology in the industry today.
SECURUS is acknOWledged as the undisputed leader in this field. Our research
and development commitment has resulted in valued intellectual property,
including the following 3-Way call detection patents:
•

U.S. Patent #5,319,702 Methods and Apparatus for Detecting and
Responding to Hook Flash Events Occurring on a Remote Telephone

•

U.S. Patent #5,539,812 Method an Attempted 3-Way Conference Call on a
Remote Telephone

•

U.S. Patent #5,805,685 Three Way Call Detection By Counting Signal
Characteristics

•

U.S. Patent #5,796,811 Three Way Call Detection

An excellent example of our technological superiority is our continued
development and perfection of 3-Way call detection. Around 1992, the
introduction of 3-Way calling as a feature available by most local telephone
companies created a problem for prisons and their need restrict inmates from
accessing numbers the facilities had determined that should be blocked from
inmate access. 3-Way calling also prevented prisons from having an accurate
record of the inmate's telephone contacts, which created substantial security
concerns. SECURUS, through our Wholly owned subsidiary T-NETIX, was the

ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
first Inmate call processing company to develop a solution to 3-Way calling
using our now patented (US Patent Number 5,319,702) methodology.
Simply having the best 3-Way call detection in the industry was not enough for
SECURUS. We have continued to research this issue and develop
enhancements to our solution. Recent advancements in our 3..Way call
detection methodology have led our customers to tell us they believe our 3-Way
detection was operating nearly flawlessly. This led SECURUS to commission an
outside firm in the 4th quarter 2006, SIBRIDGE consulting, an independent
consultancy, to verify the accuracy of the 3·Way call detection feature.
The SIBRIDGE study collected and audited call recordings and event logs for
approximately 6,000 calls. This independent test of our new 3·Way calling
detection capability revealed SECURUS' overall success rate to be in the mid to
high nineties, most significantly the system accurately detected and prevented
iIIegal3-Way call attempts 99 percent of the time.
5.06.11 Inmates are not allowed to call other DOC institutions or offices.

o

SECURUS has read and will comply.

5.07
General Station Equipment (Telephone) Requirements
The Inmate Telephone Station Equipment required for DOC shall consist of 3 types of
telephones. All telephone equipment shall be of the highest quality and shall be
hearing aid compatible. The total number of telephone instruments for each facility is
shown in Table One of this RFP. These totals are subject to change as the
Department's needs change.

o

SECURUS has read and will comply.

The first type, which shall be the majority of inmate telephones installed, shall be
permanently mounted wall telephones meeting the specifications outlined in this
Section of the RFP. The superintendent at each of the correctional facilities shall
determine the quantity of this type of telephone, within the total number of telephones
listed in Table One.

o

SECURUS has read and will comply.

The second type of Inmate Telephone Station Equipment shall be portable or
"movable" inmate telephones that are used mainly in segregation units and shall be
manufactured to withstand abuse. The telephones can be cart mounted in areas
where inmates can reach through bars to access the dialing pad or units compact
enough to fit through standard cell door food slots where solid doors are utilized.
Industry Standard 2500 telephone sets are not acceptable; The Proposal shall
describe how these movable or portable telephones will be moved from one cell to
another by DOC personnel to allow for inmate calling. The Offeror shall provide a
ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
minimum of 1 of these instruments per special housing unit within each DOC facility.
The superintendent at each of the correctional facilities shall determine the quantity of
this type of telephones.
~

SECURUS has read and will comply.

SECURUS is familiar with this type of requirement and has developed a portable
unit that is of the same height to allow the handset of a secure inmate
instrument the ability to fit through the Food Slot (Bean Hole).
SECURUS' portable telephones are mounted to prison carts or dollies. The
Department personnel simply roll the device from one cell to another to allow
for inmate calling.
The third type of Inmate Telephone Station Equipment shall be "all weather" inmate
telephone sets to be used at DOC's discretion. The superintendent at each of the
correctional facilities shall determine the quantity of this type of telephone.
~

SECURUS has read and will comply.

5.07.1 All Inmate Telephone Station Equipment shall be of new manufacture latest
technology and shall be provided with the proposed ITS at no cost to DOC. (See
5.07.3)
~

SECURUS has read and will comply.

5.07.2 All Inmate Telephone Station Equipment shall be installed in all DOC
institutions, at no cost to DOC.
~

SECURUS has read and will comply.

5.07.3 The Offeror shall provide all required materials. Hardware/software and station
cabling (where re-use is unavailable or new locations are required) to install the
Inmate Telephone Station Equipment. All materials provided shall be at no cost to
DOC.
~

SECURUS has read and will comply.

5.07.4 All Inmate Telephone Station Equipment shall be powered by the telephone
line and require no additional power source.
~

SECURUS has read and will comply.

5.07.5 All Inmate Telephone Station Equipment shall have the physical and design
characteristics that include all of the following:
•
•
•

A chrome plated DTMF tone dial that is water, flame and shock resistant.
A hearing aid compatible handset.
A tamper proof steel housing that protects the electronic components of the
telephone.

ALASKA DEPARTMENT OF CORRECTIONS

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~.
•
•
•
•
•
•
~

SECURUS

(3) TECHNICAL PROPOSAL

A painUfinish that is mar and scratch resistant.
A faceplate with concise dialing and operating instructions.
An industry standard design.
An armored handset cord that is resistant to stretching and breaking.
A floating case hardened metal plate to prevent side drilling entry.
An installation reinforced by security studs to prevent easy removal of the
telephone.

SECURUS has read and will comply.

SECURUS' Inmate Telephones are the strongest and most reliable units
available, and are designed specifically for the prison environment. SECURUS
provides the Wlntel inmate telephone equipment.
The keypad is steel and the hookswitch has sealed contacts to resist
environmental hazards and vandalism. The volume control may be technician
set or may be controlled by an optional external button.
•

Powder Coated cold rolled steel provides rugged vandal
resistant telephone housing designed and built for inmate
use

•

Heavy chrome metal keypad bezel, buttons, and
hookswitch lever withstand abuse and vandalism

•

Armored handset cord is equipped with a steel lanyard
(1000# pull strength) and secured with a 14 gauge retainer
bracket for maximum vandal resistance

•

Handset has sealed transmitter and receiver caps,
suitable for heavy use and abuse locations

•

Pin·in·head security screws minimize tampering

•

High impact, flame retardant, antl..vandal and anti-drill
body (body must be constructed of materials that do not
give off toxic gases when subjected to fire)

•

Cord, approximately 3 foot armored or longer if requested

•

Handset hearing aid compatible

•

DTMF compatible

•

FCC and UL approved with certification number

5.07.6 The Proposal shall describe the handset cord component of the proposed
Inmate Telephone Station Equipment including the lanyard used to connect the
handset to the base telephone. It is preferred that this lanyard be a metal composition.
~

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
The armored handset cord is equipped with a steel lanyard (1000# pull strength)
and secured with a 14 gauge retainer bracket for maximum vandal resistance.
5.07.7 The Inmate Telephone Station Equipment shall be compact in design. The
Proposal shall include diagrams or photographs of the proposed Inmate Telephone
Station Equipment.

o

SECURUS has read and will comply.

Diagrams of the telephone equipment are included in Attachment CEquipment Specifications.
5.07.8 The Inmate Telephone Station Equipment shall be true dual-tone multifrequency (DTMF).
~

SECURUS has read and will comply.

5.07.9 The Inmate Telephone Station Equipment shall not be programmable for any
purpose.

o

SECURUS has read and will comply.

5.07.10 The Inmate Telephone Station Equipment shall not include coin entry and
return slots regardless of whether these functions are disabled.

o

SECURUS has read and will comply.

5.07.11 The Offeror shall provide a unique number, physically imprinted on each
Inmate Telephone Station Set so that DOC staff for the purpose of reporting troubles
and troubleshooting problems can see the number. As the inmate Telephone Station
Sets necessitate replacement, the Offeror shall number them. As new Inmate
Telephone Station Sets are added or replaced they shall be identified in the same
manner and all appropriate paper work shall be updated to reflect the addition.

o

SECURUS has read and will comply.

5.07.12 The Inmate Telephone Station Equipment shall be capable of reducing
background noise through the use of confidencers or directional microphones in the
handset.
~

SECURUS has read and will comply.

5.07.13 All Inmate Telephone Station Equipment shall provide volume controls that
allow inmates to amplify the called party's voice.

o

SECURUS has read and will comply.

ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
5.07.14 The Proposal shall describe the provision of dialing instructions in multiple
languages on each Inmate Telephone Station Set in a manner that reduces or
eliminates the possibility of such instructions being destroyed. Labels or other
accessible surface instructions shall not be acceptable.
~

SECURUS has read and will comply.

Each Inmate Telephone Station dialing instruction plate will include dialing
instructions in both English and Spanish on each Inmate Telephone Station Set
that is printed and mounted behind a clear Lexan window, which is supported
from behind by a metal plate and held securely in place at four points.
5.07.15 The Proposal shall describe the provision of a "warning" statement in multiple
languages on each Inmate Telephone Station Set that states, "This Call is Subject to
Monitoring and/or Recording" in a manner that reduces or eliminates the possibility of
such statement being destroyed. Labels or other accessible surface instructions shall
not be acceptable.
~

SECURUS has read and will comply.

Each Inmate Telephone Station dialing instruction plate will include a "'warning"
statement in both English and Spanish on each Inmate Telephone Station Set
that states "'This Call is Subject to Monitoring and/or Recording"' that is printed
and mounted behind a clear Lexan window, which Is supported from behind by
a metal plate and held securely in place at four points.
5.07.16 The Offeror shall maintain the above-mentioned station set dialing
instructions and warning statements for legibility and accuracy during the Contract
term.
~

SECURUS has read and will comply.

5.08

Voice Quality
5.08.1 The Offeror shall propose an ITS that provides a quality of connections that
meets or exceeds appropriate current industry standards in the United States and
enacted by appropriate standards organizations for transmitted and received levels,
noise, cross talk and frequency range. The Offeror shall provide DOC with the
standard (Le., Bellcore and ANSI) to which its ITS will adhere.
~

SECURUS has read and will comply.

The SECURUS' proposed ITS meets and/or exceeds all of the State and Federal
industry standards for telephone reception and service quality. We will adhere
to all applicable Bellcore, ANSI, and IEEE standards.
SECURUS uses full time EMI/RFI filters that prevent line noise from causing
data errors and innovative line-interactive design that uses the DC to AC power
ALASKA DEPARTMENT OF CORRECTIONS

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;''::1'"''
,~

~
, __ ..

lo

:, SECURUS'

(3) TECHNICAL PROPOSAL

inverter "in reverse," like a battery charger, during normal operation providing
greater performance and efficiency.
SECURUS utilizes state-of-the-art telecommunications equipment to provide
acceptable audio quality well within the guidelines of Bellcore and ANSI
standards. Specifically, SECURUS maintains an audio frequency response of
+/1 .1 dB, 300-3400Hz (relative to 0 dBm, 1000Hz). Extensive testing is
performed, including numerous test calls from each facility during installation,
to ensure excellent audio quality. All work required to satisfy this requirement
will be done at no cost to the Alaska DOC. The lines utilized by the system are
ordered through the local exchange carrier (LEC), which guarantees equivalent
audio quality.
SECURUS provides P.01 (one caller out of 100 will be blocked), or better, level
of service. SECURUS utilizes state-of-the-art electronic equipment, and digital
recording and T1 equipment to provide acceptable audio quality, at a minimum.
SECURUS does not use voice compression, and maintains an audio frequency
response of +/-.1 dB, 300-3400Hz (relative to 0 dBm, 1000Hz). Extensive testing is
performed, including numerous test calls from each facility during installation,
to ensure excellent audio quality and dial tone availability.
A P.01 Grade of Service (GOS) is "the probability (P), expressed as a decimal
fraction that one call out of one hundred, during the average busy hour, will be
blocked:' It is in the best interest of SECURUS to complete as many calls as
possible. Therefore, all systems have immediate automated reporting that
shows when a call was unable to be completed due to a busy condition. In the
event call traffic increases and the GOS falls below P .05, SECURUS will install
additional lines to the Calling Platform at no cost to the State.
5.08.2 The voice quality level listed above shall be in place for all telephone services
at all stages of a call and shall not be affected by any other ITS feature, function or
capability.

621

SECURUS has read and will comply.

5.09
Americans with Disabilities Act (ADA) Compliance
All of the proposed ITS station sets shall be ADA compliant. Due to security concerns,
DOC shall be capable of requiring the Contractor to modify certain features on station
sets such as cord length and mounting height. The ITS' TDOmY equipment shall be
protected and secured by DOC when not in use.

621

SECURUS has read and will comply.

5.09.1 All of the Inmate Telephone Station Equipment shall be compatible with
telecommunications for the deaf (TODITTY) equipment.

621

SECURUS has read and will comply.

ALASKA DEPARTMENT OF CORRECTIONS

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.?

....:.:.:.-.

SECURUS·

(3) TECHNICAL PROPOSAL

If.~1-:t"fl~ (F':T':~

5.09.2 The Offeror shall be responsible for providing a single TOOITTY device for the
ITS at each DOC institution listed in Attachment A of this RFP. More than one said
device may be required if the institution has 10 or more inmates that require TOOITTY
equipment.
~

SECURUS has read and will comply.

5.09.3 The ITS TOOmy equipment shall be portable, such that it can be used with
any ITS
station set at each DOC institution listed in Table One of this RFP.
~

SECURUS has read and will comply.

The SECURUS TOO portable units feature-direct connect. Call progress tells the
inmate if the phone he or she is calling is ringing or busy. Convenient arrow
keys make it easy to review information saved in memory. The TTY Announcer
lets hearing people know the inmate is on the line. The User-programmable
Relay Voice Announcer tells hearing callers to use a TTY or use relay, and gives
the phone number for the inmate's relay service. Auto 10 lets everyone you call
know that the inmate caller is using a TTY.
Superprint 4425 Portable TOO
•

. Built-in, 24-character printer

•

. 3 selectable print sizes

•

. 32k memory

•

. Date/time printed at the beginning of each call

•

. Turbo Code® and Auto IDTM

•

• Built-in ring flasher

•

. Arrow keys for easy review of memory

•

• Convenient GAISK keys

•

• Easy-touch greeting memo

•

• Baudot code (45.5/50 baud rate)

•

. Sticky key feature (for single-handed typing)

•

. ASCII code is available

•

. Model CT-178AOP

•

. FCC Registered: 1U8USA-74411-CC-T

•

. TTY AnnouncerTM tells hearing callers you are using a TTY

Additional TOO Features Include:
•

• Direct connect (with 2 jacks) to standard telephone line

AlASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
•

. User-programmable Relay Voice Announcer

•

. Call progress - display indicates "ringing" or "busy"

•

. Auto-Answer capabilities (with programmable message)

•

. Auto-busy redial and Wait for Response

•

. Remote message retrieval

•

. Tone or pulse dial

•

. Keyboard dialing

•

. Memory dialing/redial

5.09.4 The ITS TDDITTY equipment shall allow inmates to communicate via keyboard
entry.
~

SECURUS has read and will comply.

5.09.5 The ITS TDDITTY equipment shall contain a display (Le., LCD and LED) and a
printer device.

o

SECURUS has read and will comply.

All TOO/TTY equipment will contain a digital display (i.e., LCD and LED) and
a printer device. The display shows call progress and tells the inmate if the
phone he or she is calling is ringing or busy. Convenient arrow keys make
it easy to review information saved in memory within the display.
5.09.6 The ITS TDDITTY equipment must have real-time monitoring capability so that
whatever is keyed is immediately displayed at a remote monitoring area or site.
Mike Hammond

o

SECURUS currently does not have the capability to display what It
typed on the Alaska DOC monitor. We have the capability to record
and monitor the audible conversation from either the called or calling
party InclUding the live TTYITOO operator.

5.09.7 The ITS shall record the entire call utilizing the TDDITTY equipment.

o

SECURUS has read and will comply.

5.09.8 The Offeror shall provide decoding and playback capability. The system shall
not rely on paper copy only.

o

SECURUS is not aware of a device that will provide decoding
capabilities. We have contacted our TOO/TTY equipment
manufacturer and will continue to work toward that goal.

ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
5.09.9 A separate call-length timer shall be provided for the TOOmy service.
~

SECURUS has read and will comply.

SECURUS can provide different call length timers for TDD/TYY devices.

5.10
Collect Call Services
5.10.1 The Offeror shall provide the collect call services required in this RFP through
the use of an automated operator. An inmate shall never be connected to a nliven
operator.
~

SECURUS has read and will comply.

SECURUS' inmate system will utilize mechanized (electronic) operators.
The Secure Call Platform utilizes an automated operator system. At no time will
inmates have access to a live operator.
5.10.2 The Offeror shall be responsible for billing parties receiving collect calls from
the ITS and for collecting payments for these calls.
~

SECURUS has read and will comply.

5.10.3 The Offeror shall provide a toll free number that will be clearly shown on the
called party's bill for assistance in billing matters.

o

SECURUS has read and will comply.

5.10.4 The Offeror shall provide all local, intraLATA, interLATA, interstate and
international collect call services at all DOC institutions where the ITS is installed. The
Offeror shall be responsible for installing and maintaining all telephone circuits
necessary to provide the required collect call services.
~

SECURUS has read and will comply.

5.10.5 The proposed ITS shall allow for collect calls to be placed to international
locations outside of the 50 states and United States territories.
~

SECURUS has read and will comply.

5.10.6 The Offeror's Inmate Class of Service collect call rates charged to the called
party, within Alaska, regulated by the RCA, shall not exceed tariff per minute rates and
tariff per call surcharges, applicable to intrastate/intraLATA toll and
intrastate/interLATA calls originating from DOC facilities collectively, including
surcharges, the "intrastate Tariff Rates." The called parties (individuals on the
inmates' approved calling lists) pay a per call surcharge regardless of the duration of
the call, in addition to specified per minute rates that vary based upon the type of call.
The intrastate intraLATA per minute rates are mileage banded, date, and time-of-dayALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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[I

.~:. SECURUS·· <'

_______

.....
l;;.:o;"·':.lJ;;iF....

(3) TECHNICAL PROPOSAL

Ju.:F!"':~":l.llJ'N!

_

sensitive. The Offeror shall provide a breakdown of its Intrastate Tariff Rates. The
Offeror's Intrastate Tariff Rates shall remain fixed for the term of the Contract and not
be changed without the DOC's written consent.
~

SECURUS has read and will comply.

SECURUS has provided Intrastate Tariff Rates in the separate Cost Proposal as
required.
5.10.7 The Offeror's rates charged to the called party for collect calls outside of
Alaska, regulated by the FCC, shall not exceed the tariff per minute rate for collect
long distance calls and shall not exceed the surcharge rate for Inmate Class of
Service Operator Station Collect. The Offeror shall provide its interstate per minute
rate and surcharge. The Offeror's interstate tariff rate and surcharge shall remain fixed
for the term of the Contract and not be changed without the DOC's written consent.
~

SECURUS has read and will comply.

SECURUS certifies by this statement that it complies with all Federal laws, FCC
regulations and requirements pertaining to the provision of Interstate
telecommunications services to confinement facilities. As these laws,
regulations and/or requirements change, SECURUS revises its practices and
procedures as needed to remain in compliance. SECURUS shall not exceed the
per minute rate for collect interstate long distance calls or the per call surcharge
rates agreed upon by Contract with the Alaska DOC. The interstate rates and
surcharges shall remain fixed for the term of the Contract and shall not be
changed without the DOC's written consent.
SECURUS has provided its interstate per minute rate and surcharge in the
separate Cost Proposal as required.
5.10.8 The Offerer shall provide a percentage of the gross revenues for all calls. The
percentage paid to DOC shall not be less than 50% of the gross receipts for all calls collect
and long distance. The Offerer shall not deduct fraudulent, uncollectible or unbillable calls,
Local Exchange Carrier (LEC) access, LEG or long distance usage, maintenance or any
costs of running the ITS, from the gross revenues for all calls prior to paying the minimum
50% fee to DOC. In other words, the percentage rate shall be based on gross call cost
including per call surcharges and per minute charges, not the net after expenses. The
Offerer is responsible for collecting all revenue from the called party for collect calls billed.

Local calls from pre-trial booking phones must be free. Charges will apply to all
other local calls.
AMENDMENT NUMBER ONE:

The following changes/additions are required:
Change Section 5.10.8 of the RFP to read:

ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
5.10.08 The Offeror shall provide a percentage of the gross revenues for
all calls. The Offeror shall not deduct fraudulent, uncollectible or unbillable calls, Local Exchange Carrier (LEC) access, LEe or long distance
usage, maintenance or any costs of running the ICS, from the gross
revenues for all calls prior to paying the percentage rate to the DOC. In
other words, the percentage rate shall be based upon gross call cost
including per call surcharges and per minute charges, not the net after
expenses. The Offeror is responsible for collecting all revenue from the
called party for collect calls billed.
SECURUS has received and read the AMENDMENT NUMBER ONE
changes and responded in the Cost Proposal as required.
5.10.9 The Offeror's Rates for international calls shall be the current prevailing cost
for international calls to the specific country being called.

o

SECURUS has read and will comply.

5.10.10 A check for the commission amount for the collect-calling mode, shall be sent
to DOC no later than 45 days after the close of the billing month. For example, a
commission check for calls made during April shall be forwarded to DOC no later than
June 15th. A summary report shall be provided with each commission check, that
includes the following:
A. Total commission figure broken down by Institution; and

o

SECURUS has read and will comply.

B. Listing of total minutes, total calls by Institution.

o

SECURUS has read and will comply.

5.11
Miscellaneous Requirements
5.11.1 The Offeror shall not charge for calls that result in Special Information Tones
(SIT), ring/no answer, or busy conditions.

o

SECURUS has read and will comply.

5.11.2 The Offeror shall provide local exchange service for collect calling use at each
DOC institution listed in Table One of this RFP. Additionally, the Offeror shall provide
local exchange service for prepaid calling use at each DOC institution listed in Table
One of this RFP, pursuant to Section 5.29 of this RFP. The local calling area shall be
equivalent to the local calling public pay telephone area at each DOC institution. The
Offeror must assure that the proposed ITS is capable of identifying a dialed number as
local, based on the pay telephone calling area, and correctly rate and route the call.

o

SECURUS has read and will comply.

ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
5.11.3 The Offeror shall install and maintain all telephone circuits necessary to
provide local exchange and long-distance calling. All costs shall be the responsibility
of the contractor.

o

SECURUS has read and will comply.

5.12
ITS System Calling Protocols
5.12.1 Each call placed through the ITS must be electronically identified by the ITS
system as being a call originating from "(name of institution), an Alaska correctional
institution, with or without the accompanying inmate PIN. The ITS will provide
options to the party called to accept the individual call, not accept the individual call, or
not accept any calls from a correctional facility in the future.
II

o

SECURUS has read and will comply.

Upon receiving a call from an inmate, the called party will hear an
announcement similar to the following:
"Hello, this is a collect call from IIINMA TE'S NAME", an inmate at the "Alaska
DOC Correctional Facility". To accept charges press three (3); to refuse
charges press five (5) or hang up now; to block your number from receiving
calls from this facility, press six (6); to obtain a rate quote press four {4}".
After acceptance of call, "This call is subject to monitoring and recording.
Thank you for using SECURUS".
5.12.2 If a call is not accepted by the party called, or if no one answers the call, the
Offeror's service shall inform the inmate of the situation and not simply disconnect the
call.

Ii:!

SECURUS has read and will comply.

The proposed ITS will allow an inmate to hear all call progress (i.e., ringing,
busy, SIT, etc.) tones and messages when processing a call. The system will
allow the inmate to hear the processing of the placed call to determine if a SIT
with message or an answering device (i.e., answering machine, voice mail, etc.)
has answered the call. The system also provides very specific information to the
inmate in the event a call is not completed. At no time will the system allow the
inmate to speak (restricted voice channel) until the called party has accepted
the call.
This is a result of the integration between SECURUS' validation system and the
calling platform. Examples of the voice prompts provided to the inmates if a
call was not completed are as follows:
•

"That number is restricted"

•

"The number you have dialed has a collect call block"

ALASKA DEPARTMENT OF CORRECTIONS

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l~_
~'.--

SECURUS·

(3) TECHNICAL PROPOSAL

•

"Try your call again at a later time"

•

"That is not a valid number"

•

"This call is being terminated, dialing of additional digits is not allowed"

•

"No calls are allowed at this time"

•

"Your call was refused"

•

"All circuits are busy"

•

"No one is answering at this time"

•

"No third party or credit card calls are allowed"

•

"You have reached your maximum allowed number of calls" (PIN/debit).

5.12.3 The ITS must have the capability to accept the called party's response via
Dual Tone Multi-Frequency (Touch Tone Pad) input from the telephone. The Proposal
shall describe how the ITS system will accept input from rotary dial telephone users.

o

SECURUS has read and will comply.

For called parties using rotary phones, the system utilizes a sophisticated
rotary"dlal detection algorithm that provides a robust method of digit detection
for this older generation of telephones.
Specific dialed numbers may be programmed to allow for Rotary Acceptance.
The called party still receives the same acceptance message and call
restrictions that are implemented on a touch tone acceptance call. At present
less than .02 percent of all called numbers are programmed for Rotary
Acceptance.
5.12.4 The ITS shall have the capability to accept the called party's response via
voice response. (Yes/No Response)
~

SECURUS has read and will comply.

The called party, upon receiving a call from an inmate, the called party will hear
an announcement similar to the following:
"Hello, this is a collect call from "INMATE'S NAME", an inmate at the
"Alaska DOC Correctional Facility". To accept charges press or say three
(3); to refuse charges press or say five (5) or hang up now;
5.12.5 The ITS shall have the capability to interject messages into a telephone call at
random intervals (Le., "this call is from an Alaska correctional institution") as deemed
necessary by DOC and at DOC determined intervals. The content is subject to
approval of DOC. This feature must be capable of being heard over and above the
caller or called party voices when interjected. The correctional institution must control
ALASKA DEPARTMENT OF CORRECTIONS

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77

the activation or deactivation of this feature.
~

SECURUS has read and will comply.

Voice overlay messages may be played throughout the call as an additional
fraud protection feature. The actual prompt can easily be customized to meet
the needs of the Alaska DOC. This feature is programmed into the system, per
customer specifications, during installation or added anytime during the
contract. Activation of this feature will be mandated by each Institution upon
request. Request is made through the system administrator or by simply
initiating a service ticket through the SECURUS technical support help desk.
The volume of the voice overlay message prompt is adjustable and will be at a
level that meets the requirements of the Alaska DOC. The frequency that the
established message is played may be programmed by minute increments or a
random setting.
5.12.6 The ITS shall be capable of announcing to the called party the name of the
calling inmate. Offerors shall provide a mechanism to record an inmate's name one
time to be used each time this announcement is required. The correctional institution
must control the activation or deactivation of this feature.

It:I

SECURUS has read and will comply.

Upon receiving a call from an inmate, the called party will hear an
announcement similar to the following:
"Hello, this is a collect call from "INMA TE'S NAME", an inmate at the "Alaska
DOC Correctional Facility". To accept charges press three (3); to refuse
charges press five (5) or hang up now; to block your number from receiving
calls from this facility, press six (6); to obtain a rate quote press four {4}".
After acceptance of call, "This call is subject to monitoring and recording.
Thank you for using SECURUS".
The system provides a mechanism to record an inmate's name one time to use
each time this announcement is required. The announcement wording is
controlled by the Alaska DOC.
5.13.7 The ITS shall be capable of announcing to the called party how to accept
collect calls. The correctional institution must control the activation or deactivation of
this feature.
~

SECURUS has read and will comply.

Upon receiving a call from an inmate, the called party will hear an
announcement similar to the following:
"Hello, this is a collect call from "INMA TE'S NAME", an inmate at the "Alaska
DOC Correctional Facility". To accept charges press three (3); to refuse
ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
charges press five (5) or hang up now; to block your number from receiving
calls from this facility, press six (6); to obtain a rate quote press four £4l".
After acceptance of call, "This call is subject to monitoring and recording.
Thank you for using SECURUS".
The activation or deactivation of this feature is controlled by the Alaska DOC.
5.12.8 The ITS shall be capable of announcing to the called party the collect call rate,
prior to acceptance.

21

SECURUS has read and will comply.

Upon receiving a call from an inmate, the called party will hear an
announcement similar to the following:
"Hello, this is a collect call from "INMA TE'S NAME", an inmate at the "Alaska
DOC Correctional Facility". To accept charges press three (3); to refuse
charges press five (5) or hang up now; to block your number from receiving
calls from this facility, press six (6); to obtain a rate quote press four (4).".
After acceptance of call, "This call is subject to monitoring and recording.
Thank you for using SECURUS".
5.13
ITS System Call Recording and Monitoring
5.13.1 The ITS shall be capable of recording all inmate calls simultaneously and at
any time that a call is placed. The Proposal shall describe how such recording will be
accomplished with the proposed ITS system including the type of equipment and
software being used.
~

SECURUS has read and will comply.

SECURUS is the manufacturer of the Secure Call Platform offered in this
response. The ability to record all conversations simultaneously is a standard
feature of Secure Call Platform designed and manufactured by SECURUS
Technologies. No other hardware or software is required to link, connect or
integrate to offer recording of inmate conversations. SECURUS has been
offering "built in" recording of our products since 1993 and will continue to do
so as part of the Alaska DOC centralized recording requirement.
The Secure Call Platform is capable of recording all calls simultaneously and
also allows personnel to listen to a pre-recorded call, while active calls continue
to be recorded-all without loss of information. The system records the entire
conversation from the time of positive acceptance to termination of the call.
Because the recording and monitoring applications are fully integrated features
of the system, call synchronization between call record time and recording time
is guaranteed.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000-7549

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79

a)· SECURUS'
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(3) TECHNICAL PROPOSAL

The system enables facility personnel to listen to a conversation in-progress on
a real-time basis and have the conversation recorded at the same time. All
conversations currently in progress will be displayed and the user may select
the desired conversation to monitor. Once the user makes the selection, the
requested conversation will be directed to the integrated playback module.
The proposed ITS enables the system administrator to select specific dialed or
called numbers, inmate telephone set or lines, and calls place using specific
inmate PINs to be recorded. When the platform detects activity based on the
selected criteria, conversations will be automatically recorded. As an alternate
mode of operation, the platform will simultaneously record all Inmate
conversations.
5.13.2 The recording feature shall be capable of being de-activated on a per number
dialed and/or per PIN basis.

Ii1

SECURUS has read and will comply.

The recording feature is capable of being de-activated on a per number dialed
basis within the Global Editor of the Secure Call Platform. The user would enter
a dialed number, and select a checkbox marked Recording, or deselect the
checkbox to prevent recording.
5.13.3 The proposed ITS shall allow DOC personnel to monitor inmate calls while in
process ("real time"). This monitoring shall be by specific inmate telephone or station.
Any equipment and software required to perform this function shall be provided with
the proposed ITS system.

o

SECURUS has read and will comply.

The Secure Call Platform Live application allows for immediate, real-time
monitoring of calls in progress via the multi-media PC workstation. Facility
personnel (with appropriate password priVileges) are able to monitor live calls
by simply highlighting the call in progress and clicking on the speaker icon.
This process is undetectable by either the inmate or the called party and does
not disrupt the recording process. Furthermore, concise descriptions of activity
are displayed for each phone in use, for example, the system displays the
specific telephone location, inmate PIN and name (if option is used), the
destination number dialed, city and state of the destination, time and duration of
call, any restrictions such as "Watched" or IIPrivate", and the status of the call,
such as IIln Progress," "Calling Destination," IIGet Acceptance".
The platform also provides the ability to automatically eliminate any monitoring
or recording of special calls, such as to legal counsel, by designating the
number as a "private" number. In the event that a retrieval of a "private" call is
attempted, the Secure Call Platform will inform the user that, "This call is
prohibited from monitoring. "

ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
5.13.4 The proposed ITS shall allow live monitoring of inmate calls in progress and/or
retrieve archived information from remote locations via telephone.

o

SECURUS has read and will comply.

The call playback feature will allow 360 days of recorded calls for immediate
retrieval and allow search and playback within 30 seconds. Corrections
personnel can listen to live or archived recordings via multi-media PC interfaces
connected over Local Area Networks (LANs). Multiple levels of security provide
that only authorized personnel can access and monitor the inmate recordings.
The audio may be directed to the integrated loudspeaker or headphones. This
output may be also be used to record the conversation(s).
Recordings are played back using the SECURUS media control, accessible
through the Web Browser and can then be stored to CD as needed by the
Alaska DOC.
The SECURUS Secure Call Platform provides the capability to copy the
conversations onto a compact disc (CD) or other storage device. Administrative
terminals will be equipped with speakers and a CD RIW device to comply with
this request.
Recorded calls can be transferred to a CD via the CD Burner function of the
Secure Call Platform. There are three choices for CD format. Data CD is
automatically selected, but you can select Data CD Encrypted requiring a
password to play back a call or Audio CD for playback on any portable CD
player.
Data CD-allows approximately 2,900 minutes to be saved to the CD. In addition
to the call recordings, a program is saved to the CD that allows playback from
any computer.

Audio CD-allows approximately 80 minutes of calls to be saved to the CD. This
CD plays just as any audio CD.
For more on call monitoring, please refer to our responses to 5.13.3 and 5.13.5.
5.13.5 The proposed ITS shall allow for "real time" audible monitoring of inmate calls
by specific inmate PIN entered by DOC personnel. The Proposal shall describe how
this monitoring will be accomplished with the proposed ITS.

o

SECURUS has read and will comply.

The Secure Call Platform Live application allows for immediate, real-time
monitoring of calls in progress via the multi-media PC workstation. Facility
personnel (with appropriate password privileges) are able to monitor live calls
by simply highlighting the call in progress and clicking on the speaker icon.
This process is undetectable by either the inmate or the called party and does
not disrupt the recording process. Furthermore, concise descriptions of activity
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

81

)~> SECURUS'
~.

(f(~HNf"

!

''IF'-:

(3) TECHNICAL PROPOSAL

are displayed for each phone in use, for example, the system displays the
specific telephone location, inmate PIN and name (if option is used), the
destination number dialed, city and state of the destination, time and duration of
call, any restrictions such as "Watched" or "Private", and the status of the call,
such as "In Progress," "Calling Destination," "Get Acceptance".
The system also provides the ability to automatically eliminate any monitoring
or recording of special calls, such as to legal counsel, by designating the
number as a "private" number. In the event that a retrieval of a "private" call is
attempted, the Secure Call Platform will inform the user that, "This call Is
prohibited from monitoring."
Monitoring of inmate calls is provided in true "real time". The Department
personnel will be capable of monitoring an inmate's call while the call is in
progress with no delay in transmission of the audio.
The system enables facility personnel to listen to a conversation in-progress on
a real-time basis and have the conversation recorded at the same time. All
conversations currently in progress will be displayed and the user may select
the desired conversation to monitor. Once the user makes the selection, the
requested conversation will be directed to the Integrated monitoring module.
The proposed ITS enables the system administrator to select specific dialed
numbers, lines, or Inmate PINs to be recorded. When the platform detects
activity based on the selected criteria, conversations will be automatically
recorded.
The alerts feature enables facility personnel with password authorization to 'tag'
specific dialed numbers or PINs that will provide notification when those
'tagged' parameters are detected in the process of a call. The system prOVides
multi-level alerts that can be assigned to appropriate investigative groups. The
system will be equipped with the capability to bridge a call to an authorized
remote number for those numbers, or hot PINs, that are under surveillance by
the investigative unit. The Covert Alert feature allows authorized personnel to
monitor a call, from any designated remote location, while the callis in
progress. Once a number, or PIN, is assigned a 'covert' status, the user simply
enters a telephone number (cellular, home, office, etc.) from which he/she wants
the call sent to for 'Live' monitoring. The call is then automatically bridged once
the call is accepted by the called party and in progress.
There are no distance barriers to the retrieval process so the remote telephone
number can be located within the facility or across the country. As an additional
benefit, administrators may continue to monitor other calls, through the on-site
workstation, while utilizing the 'Covert Alert' remote live call-forwarding feature.
This allows for facility investigators to effectively monitor potential elicit
activities regardless of the investigators' location. If the investigator is unable to
perform live monitoring as the result of a covert alert notification, the
recordings remain available and will be identified with alert notification status.
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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)ji.j1r
~'~.
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SECURUS'
JE'-;J-INt1j

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(3) TECHNICAL PROPOSAL

5.13.6 T~~ ~oice call r~cor~ing system ~roposed with the ITS shall be a fully digital
system utilizing a combination of hard dnves and optical storage or other state-of-theart digital drives. Systems utilizing magnetic tapes for voice call recording shall not be
considered. The Proposal shall describe the type of voice carr storage devices
included in the proposed ITS system.
~

SECURUS has read and will comply.

The Secure Call Platform's unique, fUlly integrated recording application, works
independently of other product(s) so there is never a need for separate
manufacturers' product to work along side the system. The Secure Call Platform
employs large capacity hard drives along with RAID (Redundant Array of
Inexpensive Disks) that virtually extend the call storage period and enhance
system redundancy and call backup to meet your specific needs.
5.13.7 The proposed recording system shall be capable of capturing the conversation
of both parties with equal level and quality.
~

SECURUS has read and will comply.

5.13.8 The proposed recording system shall provide the highest quality playback
possible by limiting compression as may be required. The Offeror shall assure the
DOC that voice playback quality is not compromised by compression techniques and
can be easily understood by someone who may not be familiar with the voice being
recorded.

Ii1

SECURUS has read and will comply.

5.13.9 The proposed recording system shall have sufficient storage capacity to record
and maintain all voice calls for 1 year. The Proposal shall demonstrate that 1 year of
calls can be maintained by the use of graphs and charts.

Ii1

SECURUS has read and will comply.

Call recording (on-line and archived) are centralized in a Class IV disaster
resistant carrier class data center that is managed under the direct supervision
and immediate hands on maintenance of data center personnel.
The call recordings are initially stored for on-line retrieval on multiple
Redundant Arrays of Independent Disk (RAID) in two separate Storage Area
Networks (SAN). All recordings are written twice to each of the SAN units
promoting disaster recovery in the event of single disk or entire RAID failure.
Archiving is automated and managed by robotic tape drives. No intervention
required by facility to manage tape or archiving libraries. Access to archived
recordings will take approximately 30 seconds for the Oracle database to
identify the location of archived call, retrieve tape, insert tape in tape drive and
move to on-line availability.

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(3) TECHNICAL PROPOSAL
Minutes for

Alaska DOC

1 year storage

Call Duration History from 200605 to 200704
Intra In State
Sum of Duration
ANCHORAGE JAil (STATE OF AK)
ANVIL MOUNTAIN CORR. (STATE OF AK)
COOK INLET PRE-TRIAL (STATE OF AK)
FAIRBANKS CORR. CTR. (STATE OF AK)
HILAND MT/MEADOW CREEK(STATE OF AK)
KETCHIKAN CORR. CTR. (STATE OF AK)
LEMON CREEK CORR. (STATE OF AK)
MATSU PRE-TRIAL FAC. (STATE OF AK)
PALMER CORR. CTR. (STATE OF AK)
POINT MACKENZIE
SPRING CREEK CORR. (STATE OF AK)
WILDWOOD CORR. CTR. (STATE OF AK)
YUKON-KUSKOKWIM CORR. (STATE OF AK)
Total

Space in GB +25%
growth

191,450
66,531
155,894
144,156
203,787
44,402
171,657
69,333
555.362
155,576
815,619
431,982
77,687

127.37
27.75
107.29
43.33
347.10
97.24
509.76
269.99
48.55

3,083,436

1927.15

Storage for 1 year by Facility

- - - - - - - --.----··--:-·-----:-1

I

119.66
41.58
97.43
90.10

iii YUKON-KUSKOKWIM CORR

(STATE OF AK)
!/W1LDWOOD CORR. CTR (STATE
OF AK)

o SPRING CREEK CORR. (STATE OF
AK)
I!I POINT MACKENZIE
• PALMER CORR CTR. (STATE OF
AK)
DMATSU PRE-TRIAL FAC. (STATE OF
AK)
• LEMON CREEK CORR. (STATE OF
AK)
E1JKETCHIKAN CORR CTR. (STATE
OFAK)
• HILAND MT/MEADOW
CREEK(STATE OF AK)

0.00

100_00

200.00

300.00

400.00

Gig:tbytes

500_00

60000

o FAIRBANKS CORR CTR. (STATE
OF AK)

o COOK INLET PRE-TRIAL (STATE
OFAK

5.13.10 In the event that voice calls are required to be stored (Le., court order)
beyond the 6- month interval; such calls shall be tagged and saved.

o

SECURUS has read and will comply.

ALASKA DEPARTMENT OF CORRECTIONS

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~',:.
SECURUS
~.
ITf~HNt'li rtPu:~

(3) TECHNICAL PROPOSAL

It may be useful to group several calls together if they pertain to the same case
or investigation for long term access. Secure Call Platform allows a user to
create a record of an investigation and store pertinent calling information there.
Once an investigation has been created, you can attach recorded calls to it from
the Call Detail Report and burn calls to CD's for long term storage beyond the 6month on-line storage period.
5.13.11 In the event that voice retention requirements are increased beyond the 6month interval, selected equipment shall have the capability without replacement, to
meet new storage requirements.

21

SECURUS has read and will comply.

5.13.12 Workstations and related peripheral requirements are described in Section 5
of this RFP. The Offeror shall include good quality speakers and headsets with each
workstation for the best quality playback. The Proposal shall describe the quality of the
speakers.

21

SECURUS has read and will comply.

Engineered for superb sound and styled for ultimate convenience, the Delll'l
A225 two-piece stereo speaker system delivers a perfect combination of
performance and value in a smart, well-designed form. This USB powered
system delivers up to 1.2 W total RMS output power and includes two speakers
that can be placed on either side of your monitor. The system features volume
control with on/off switch on one speaker. With features that include rich, full
sound and great convenience, these ROHS-complaint speakers make a perfect
audio companion. This product has been tested and validated on Delll'l slstems
to ensure it will work with your system and is compatible with select Dell
OptlPlexl'I Desktop / Precisionl'I WorkStation Systems. It is supported by Delll'l
Technical Support when used with a DeUl'I system.
•

2 Speaker System

•

USB powered

•

1.2 W total RMS output power

•

ROHS-complaint

5.13.13 The recording system workstations shall be networked on the WAN described
in Section 5.3 so that intelligence analysis and investigation can be performed from
other correctional institutions and/or the DOC Central Office. Consideration for speed
when downloading a recorded call and the ability to rapidly skip through the call to a
specific segment is highly important to the investigative staff. Describe how this can be
accomplished with the equipment and software proposed.

o

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
Security procedures that allow administrative access to the system at each
facility are provided by a multi-level user encrypted password system that
requires a known login 10 and password before access is granted. A continuous
historical audit trail is used to police the access and flow of data and
information to and from the computer system. This audit trail records a user 10
code and change date with each administrative modification. User groups may
be created and maintained by the security administrator. The system also
allows a configurable number of attempts to enter a user's 10 and password that
if exceeded, no further access is permitted until the user 10 account is
reactivated by the security administrator. All administrative modifications are
logged to provide permanent change records.
The Secure Call Platform is eqUipped with a media player that includes a fast
forward function to allow investigators to rapidly skip through the call to s
specific segment. A graphic of the media player functions is shown below.

5.13.14 The recorded telephone conversations of inmates are sometimes used as
evidence in criminal or DOC administrative investigations. Therefore, the recording
system proposed with the ITS shall provide a portable laptop computer and a USB
portable memory device, to be used as a portable playback system allowing for
recorded media to be reviewed on-site at DOC institutions or at required off-site
locations. A portable laptop computer shall be provided for each DOC institution listed
in Table One of this RFP. Such system shall meet the rules of evidence (e.g. an
original digitally recorded medium, date and time-stamped, that if tampered with,
would show evidence of such tampering).
~

SECURUS has read and will comply.

The portable laptop computers SECURUS provides are Dell Latitude 0520 (Intel
Celeron M 520 1.60GHz 533Mhz Single Core, 80GB HOD, 512MB RAM). For more
information please refer to Attachment C - Equipment Specifications.
5.13.15 The portable playback system shall provide for search capabilities allowing
DOC investigators to quickly access certain time periods, certain telephone
instruments, etc. The ability to fast forward to a specific time within the recorded call is
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(3) TECHNICAL PROPOSAL
of particular importance. The Proposal shall describe how such a system would be
provided to DOC and the capabilities and benefits of such a system.

Ii!J

SECURUS has read and will comply.

Inmate Telephone System Generated Reports: At a minimum, the ITS will allow
the Alaska DOC to generate the required "canned" reports directly through an
interface accessible through a secure internet site or via dedicated monitoring
terminals. SECURUS will provide reporting capability on all information
contained in the Inmate telephone system database, Including recording of
telephone calls. To ensure that reports are accurate and timely, the database
will be updated in real time so that all report data is current when viewed and/or
downloaded by authorized Department personnel. The database will be capable
of maintaining a record of all reports that are downloaded, with the date and
time of the download, and the name of the person who performed the download.
All reports will have the capability of being queried, sorted or filtered by any
field contained in the report or by data parameters, as applicable, and reports
shall be readable on screen, printable and will be downloadable into an excel
format. Reports will also be viewable via a user-friendly interface. This interface
will be, at a minimum a Graphical User Interface (GUI) such as Windows XP.
Report formats shall be subject to final approval by the Local Contract
Coordinator - Operations or designee.
The calling platform is also equipped with a powerful search engine that
enables authorized facility personnel access to valuable call detail information
and statistical data. This application provides standard reports with parameter
fields that allow the user to define the Information content of each report based
on the following criteria options:
•

Per Originating phone location

•

Inmate PIN Number

•

Destination number (partial and/or full number entry)

•

Date and time range

•

Call duration and call frequency

•

Call type (i.e. completed, incomplete, blocked, etc.)

•

Number restriction and/or status assignment

•

Personal allowed number cross referencing

•

Graphical display of call fluctuation

•

Local, intraLATA, interLATA, interstate and international

•

Broad search with no data entry

•

Suspected fraudulent call activity

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(3) TECHNICAL PROPOSAL
The Investigative Reports compiles the data and displays the information on the
workstation monitor in report format in a matter of seconds regardless of the
volume of information retrieved. Further, this application provides multiple
functions for call playback, copying calls to remote media and restoring calls
from an archival mode. There are no limits to the type of information available
through the Investigative Reports. This unique application will even assist you
in generating a report with little or no concrete Information available. For
example, our Frequently Called Number Report will display information relative
to the amount of calls to a particular number and reflect the location(s) from
within the facility the number was called.
In addition to the above, the Agency can take advantage of the ITS' ability to
provide customizable reports specific to the Alaska DOC.
The Secure Call Platform is equipped with a media player that includes a fast
forward function to allow investigators to rapidly skip through the call to s
specific segment. A graphic of the media player functions is shown below.

5.13.16 The PIN shall be recorded at the beginning of each conversation.

0'

SECURUS has read and will comply.

5.13.17 The recording equipment shall have "hot swappable" drives and power
supplies.

0'

SECURUS has read and will comply.

5.14
General ITS Operational Requirements
5.14.1 The Proposal shall describe how the proposed ITS will operate as follows:

ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
A. Within each DOC facility;

o

SECURUS has read and will comply.

Each site processes calls independently, allowing flexibility for design at
each site; however all data resides centrally, so authorized users can access
functions from any PC with an Internet connection.
B. Throughout all DOC facilities/systems; and
~

SECURUS has read and will comply.

All records can be accessed from any Alaska DOC facility, with appropriate
authorizations in place.
B. In conjunction with the Offeror's organization/facilities.

o

SECURUS has read and will comply.

Remote diagnostics, analysis, and monitoring of the Secure Call Network
(SCN) are performed by Sentinel. Sentinel is SECURUS' system and
networking monitoring package that proactively alerts technical personnel of
irregularities in the system software and hardware. The system maintains
connectivity to the SCN over the Wide Area Network (WAN). Sentinel
continually monitors key trouble areas and automatically assigns service
consultants and/or dispatches field technicians to insure optimal operation
of your system 24n. Sentinel actively monitors communication channels,
CPUs, disks, messages, processors and servers to insure optimal operations
at all times.
Sentinel is available from the SECURUS secure MPLS network and
authorized Alaska DOC personnel will receive an access link. Each indicator
is polled once every five minutes to determine its status.
5.14.2 The Proposal shall describe the network of services required to support the
proposed ITS (Le., ISDN, T-I, and frame relay.). The new network must not be a part
of any public network.

o

SECURUS has read and will comply.

All Calling Platforms provided by SECURUS interface with industry standard
Analog and Digital provisioned circuits such as POTS, ISDN, PRI, T-1/DS·1 and
DS-3 services. The trunks to be provisioned for the Alaska DOC will be Primary
Rate Interface (PRI) T-1 's known by the industry as smart trunks. The PRI's
provide detailed information for advanced call routing, call progress and
enforce outgoing service only. The new network proposed by SECURUS is not
part of any public network.

ALASKA DEPARTMENT OF CORRECTIONS

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SECURUS·

(3) TECHNICAL PROPOSAL

5.14.3 The Proposal shall describe how remote access to the ITS system shall be
provided.

o

SECURUS has read and will comply.

Each remote site can be connected to a central site using SECURUS-provided
bandwidth. This connectivity provides a data link from the remote platforms to
the central site for transferring call records and user profiles. Call records are
generated centrally and reports and data can be retrieved from remote sites.
New or updated user profiles and system configuration data are managed
centrally through the Secure Call Platform and can be updated by authorized
users at any site. Authorized users from any site have the ability to login to
operate the system, change system configuration, troubleshoot, and retrieve
data. The system security features at both the central site and each remote site
strictly control this operation. System operators must have a security clearance
based on passwords, user -IDs, and security levels to gain access to any
individual features of the proposed ITS.
Each call control platform is comprised of three main functions: the Telephony
Interface, a Validation Service, and a Graphical User Interface (GUI) system
administration application.
5.14.4 The Proposal shall describe all electrical and environmental requirements of
the ITS system for each DOC facility. Such information shall be provided for all
components of the ITS including central processor, recording and monitoring
equipment, etc.

o

SECURUS has read and will comply.

Each system requires a minimum area of two (2) feet wide by three (3) feet deep
by four (4) feet high, in a temperature and humidity controlled environment. At
least one, preferably two, isolated 120V/20A electrical circuit Is required. Each
administrative workstation requires minimal desk space or the same space as a
personal PC with monitor, PC Speakers, keyboard, printer and mouse.
Temperature/Environment
Operating Temperature

0 0 C to 60 0 C

Storage Temperature

-40 0 C to 70 0 C

Humidity condensing

5% to 90% non-condensing

5.14.5 The Offeror shall provide and install adequate surge protection for the
proposed ITS and its components. The use of traditional "power strips" for surge is not
acceptable for this requirement.

AlASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL

o

SECURUS has read and will comply.

All UPS equipment provides electrical surge, lightning and power conditioning
protection as well. The system is a fully electronic-based switching system and
will Include a backup power supply; in the event the centralized processor fails,
the uninterruptible power supply (UPS) backup will maintain the system and
allow calls to be completed. The system has a sufficient UPS system installed to
ensure complete uninterrupted operation of the system, including recording and
network services, for a minimum of one hour.
Upon the loss of commercial power, no change in the operational
characteristics of the system will occur. If commercial power is restored prior to
the exhaustion of UPS power, no change in the operational characteristics of
the system will occur. The system will fully recover from any power failure
automatically, within five (5) minutes, with no outside intervention required. If
commercial power is not restored prior to the exhaustion of UPS power, the
system will terminate all calls in progress and shut down.
5.14.6 The Offeror shall provide and install adequate lightning protection equipment
on all network services supplied for the proposed ITS.
~

SECURUS has read and will comply.

All UPS equipment provides electrical surge, lightning and power conditioning
protection as well. The system is a fully electronic-based SWitching system and
will include a backup power supply; in the event the centralized processor fails,
the uninterruptible power supply (UPS) backup will maintain the system and
allow calls to be completed. The system has a sufficient UPS system installed to
ensure complete uninterrupted operation of the system, including recording and
network services, for a minimum of one hour.
Upon the loss of commercial power, no change in the operational
characteristics of the system will occur. If commercial power is not restored
prior to the exhaustion of UPS power, the system will terminate all calls in
progress and shut down. The system will fUlly recover from any power failure
automatically, within five (5) minutes, with no outside intervention required. If
commercial power is restored prior to the exhaustion of UPS power, no change
in the operational characteristics of the system will occur.
5.14.7 The Offeror shall provide an adequate number of uninterruptible power supply
(UPS) systems that also have surge protection and line conditioning at each DOC
facility capable of supporting all ITS components, including call processors and
recording and monitoring devices for a minimum of 1 hour. A UPS capable of
supporting each workstation/printer for a minimum of 15 minutes shall also be
included.
~

SECURUS has read and will comply.

AlASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
The system has a sufficient UPS system Installed to ensure complete
uninterrupted operation of the system, including recording and network
services, for a minimum of one hour. All UPS equipment provides electrical
surge, lightning and power conditioning protection as well. The system is a fUlly
electronic-based switching system and will include a backup power supply; in
the event the centralized processor fails, the uninterruptible power supply (UPS)
backup will maintain the system and allow calls to be completed..
Upon the loss of commercial power, no change in the operational
characteristics of the system will occur. If commercial power is restored prior to
the exhaustion of UPS power, no change in the operational characteristics of
the system will occur. The system will fully recover from any power failure
automatically, within five (5) minutes, with no outside intervention required. If
commercial power is not restored prior to the exhaustion of UPS power, the
system will terminate all calls in progress and shut down.
5.14.8 The Offeror shall provide, install and maintain all ITS UPS system equipment
at each of DOC facilities. The Offeror shall replace all UPS system equipment upon
expiration of the manufacturer's life cycle of the installed product.
~

SECURUS has read and will comply.

5.14.9 The Proposal shall describe what will occur when commercial power to the ITS
is lost.
~

SECURUS has read and will comply.

Upon the loss of commercial power, no change in the operational
characteristics of the system will occur. If commercial power is restored prior to
the exhaustion of UPS power, no change in the operational characteristics of
the system will occur. The system will fUlly recover from any power failure
automatically, within five (5) minutes, with no outside intervention reqUired. If
commercial power is not restored prior to the exhaustion of UPS power, the
system will terminate all calls in progress and shut down.
5.14.10 In the case of the loss of commercial power and the failure of the UPS
system, the ITS must automatically restrict or "shut off all Inmate Station Equipment
(Telephones) so that no inmate calls can be made until commercial power is restored.
~

SECURUS has read and will comply.

If commercial power is not restored prior to the exhaustion of UPS power, the
system will terminate all calls in progress and shut down.
5.14.11 The Offeror shall propose an ITS capable of recovering from a power outage
automatically or remotely, once commercial power is restored.

o

SECURUS has read and will comply.

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The system will fully recover from any power failure automatically, within five (5)
minutes, with no outside intervention required.
5.14.12 The Proposal shall describe the space requirements associated with the ITS
equipment and software. The Proposal shall clearly define how much physical space
is required for each hardware component. The Offeror should be aware that limited
space is available in DOC facilities and that a smaller rather than larger space
requirement is desired.
~

SECURUS has read and will comply.

All SECURUS equipment is housed in either 7' Standard Telco Relay rack or in a
4' wheeled rack in a standard 19" mounting width. Each requires 1 standard
footprint of 2' X 3' and adequate backboard space to secure 66 blocks and
cabling. Usually 4' x 4' is enough space. Site requirements will vary.
Components may vary by application but may include Integrated Access
Devices (lADs) for TOM to VOIP conversion and control, UPS systems, and
SWitching gear at a minimum as well as a server with storage.
Only one rack will be required per site.
5.14.13 The proposed ITS call processor and recording equipment application
software shall be administered and operated from a single workstation. The Proposal
shall describe such workstation and how the respective manufacturers will remotely
maintain application software without compromising other application software and
data.
~

SECURUS has read and will comply.

The SECURUS Secure Call Platform (SCP) is a Netcentric system riding a
private network connection using Multi Protocol Label SWitching T·1 's directly
connected to the SECURUS Central Office. Our offer includes dedicated
workstations connected to our network as determined by the State of Alaska;
however these workstations are not required for anywhere/anytime access nor
do they include proprietary software for access to user utilities. Authorized
Department Personnel can access all features, including administrative and
investigative tools from the central database, through a Secure Socket Layer
(SSL) Website from any Windows based PC with access to the World Wide Web.
The need for dedicated workstations or interfacing directly with the facilities
LAN is not required.
The architecture of Secure Call Platform is built to maintain application software
and implement upgrades in real time limiting disruption to the phone service. As
new features are Generally Available (GA), the feature is added to the central
processor making the feature available to all facilities but will not be turned on
unless the Alaska DOC authorizes SECURUS to do so If service has to be
disrupted for maintenance or an upgrade, the scheduled work will be conducted
between the hours of 1 am • 4 am, and usually never for more than 5 minutes.
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~~'~ SECURUS

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(3) TECHNICAL PROPOSAL

5.14.14 The workstations(s) shall utilize Windows XPB client operating system
software or other system approved by DOC. The operating system software shall
provide a Graphical User Interface (GUI). Offerors should provide a complete
description of any system offered."

o

SECURUS has read and will comply.

The SECURUS Secure Call Platform uses a unique transport architecture that
allows us to service sites by private data network. public internet, or traditional
telephony. This unique transport allows us to serve sites with thousands of
phones or sites with a single phone using the same set of features and allowing
all calls to be accessible in a single data view.
SECURUS' Secure Call Platform includes S-Gate, a single entry web portal
Graphical User Interface (GUI) for correctional facilities and friends and families
of the inmates.
S-Gate along with SECURUS' Secure Connect Architecture provides the
foundation of a future array of software applications that will include Video,
voice, data, biometric and other capabilities.

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(3) TECHNICAL PROPOSAL
SECURUS' S-Gate Portal opens a secure window into a facility's operations,
providing authorized personnel with the access to an array of functions and
modules that are designed to aid correctional facility in maintaining safe and
efficient operations. Whether your staff needs to investigate inmates' potentially
fraudulent activities, require technical support, or want to inquire as to the
status of a commission check, the information is at your fingertips and available
24 hours a day, 365 days a year.
Advantages of Secure Connect Network TM
SECURUS' Secure Connect Network™ (SCN) is unlike any communications
network in the industry. SCN is the only calling platform built entirely on a net
centric, digital transmitted system which produces a "clean" transmission flow
for all calls. With SECURUS' web-based technology, all features of the calling
system, including recording and monitoring, can be accessed remotely through
any PC with internet access.
Complete Flexibility
The SECURUS Secure Call Platform's centralized capabilities allow facility
personnel complete control over most system features from any computer. User
friendly functionally allows facility staff to turn on a pod, restrict a phone,
change a language, turn on or off a feature or application. All this and more can
be easily accomplished with the click of a button. Your system will have the
flexibility to conform to all of your facilities operations and requirements, not
requiring you to conform to an inflexible system.
Immediate Upgrades
The centralized Secure Call Platform also allows for immediate Alaska DOCwide system upgrades and repairs from one central location, eliminating the
need to wait for a field technician to access your system on-site. The ease of
upgrading your system enables us to assure the Alaska DOC that they will
always be equipped with the latest technology and never utilize an obsolete
system.
Data Security
With SECURUS' centralized Secure Call Platform, all facility data is replicated on
regionalized, fUlly redundant data repositories for easy secured retrieval, from
any location, by any MDOC authorized user's only. If there is an MPLS outage or
a call processing outage, the user will still have access to calling data for
inquiry and investigation purposes. Access issues and loss of data due to hard
drive or other system failures, are a thing of the past. The platform's fully
redundant system is placed in a Class IV disaster resistant data center to assure
data Integrity.
Pro-Active Monitoring
The centralized Secure Call Platform allows SECURUS personnel to remotely
monitor not only hardware issues but also to pro-actively monitor call flow
activity, data transmissions and specific phone activity, to assure your system
is running at peak performance.
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•

,c~ SECURUS
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(3) TECHNICAL PROPOSAL

5.14.15 Each work site shall have multiple port 100-8ase-T connections. The
Proposal shall describe what is necessary to accomplish such a connection.

o

SECURUS has read and will comply.

SECURUS will provide 1008aseT through the use of 10/100 switches.
5.14.16 The Offeror shall provide matching manufactured "Equipment Racks" for call
processors and recording and monitoring eqUipment. System hardware accessories
shall also be rack mounted. The Proposal shall provide manufacturers' cut sheets and
face layouts.

o

SECURUS has read and will comply.

Manufacturers' cut sheets and face layouts for SECURUS' racks are included in
Attachment D - Manufacturer's Cut Sheets (Racks).
5.14.17 The proposed call processing and recording equipment shall be remotely
located in a telephone or computer room or other location to be designated by DOC.
The Proposal shall explain how this remote location shall be accomplished and
provide line diagrams showing how equipment will be connected.

o

SECURUS has read and will comply.

Our centralized solution provides an advanced method of aggregating data and
providing centralized management of a large system with many remote satellite
sites. Each remote site is connected to a central site using MPLS (Multi Protocol
Label SWitching) T·1's for voice and data providing centralized management of
user profiles. New or updated user profiles and system configuration data are
archived at the central site for centralized management. Remote users have the
ability to login to the centralized site when necessary to operate the system,
change system configuration, troubleshoot, and retrieve data. The system
security features at the central site strictly control this operation. System
operators must have a security clearance based on passwords, user-IDs, and
security levels to gain access to any individual features of the system. All
changes to configuration are tracked based upon user profiles and managed
through levels of security access.
Line diagrams are provided in Attachment E - Line Diagrams.
5.14.18 The Offeror shall provide. at a minimum. a 17"-monitor with each workstation.
The Proposal shall indicate the manufacturer and model number of the proposed
monitors.

o

SECURUS has read and will comply.

The proposed monitor is a Dell E177FP 17".

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5.14.19 Access to administrative functions and data shall be password protected.

Ii:1

SECURUS has read and will comply.

SECURUS will provide multi-level password security protection.
The secure access tool is a multi·level password scheme specifically designed
to allow facility administrators the ability to assign different levels of access to
individuals who will use different features of the system. While a high access
level allows clearance to all functions of a particular tool, a medium access level
may only allow access to a particular function or functions within the same tool.
A low access level may be given to duty officers to routinely use the information
search function of a given tool, while denying access or clearance to other
functions or features. Each user is tracked by password in an audit trail from
the time of logging on to the system.
5.14.20 The workstations shall have a microprocessor of 3 GHz or faster, 1 GB
random access memory (RAM). a CD RW drive and a USB portable memory device
with enough memory to transport a minimum of 45 calls.

Ii:1

SECURUS has read and will comply.

5.14.21 The Offeror shall provide one workstation. printer and one laptop computer at
each DOC institution listed in Table One.

Ii:1

SECURUS has read and will comply.

5.15
ITS System Capacities
The Proposal shall describe the capacitiesllimits for the proposed ITS. At a minimum,
the Offeror shall provide the capacity for each of the following items:
A. Individual inmate accounts;

Ii:1

SECURUS has read and will comply.

The capacity for Individual inmate accounts is virtually unlimited.
B. Call records;

Ii:1

SECURUS has read and will comply.

The capacity for call records is virtually unlimited.
C. Simultaneous administrative users;
~

SECURUS has read and will comply.

The capacity for simultaneous administrative users is virtually unlimited.
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(3) TECHNICAL PROPOSAL
D. Workstations;
~

SECURUS has read and will comply.

The capacity for workstations is virtually unlimited.
E. Silent monitors;

It!

SECURUS has read and will comply.

The capacity for silent monitors is virtually unlimited.
F. Simultaneous users of silent monitor equipment;
~

SECURUS has read and will comply.

The capacity for users of silent monitor equipment is virtually unlimited.
G. Inmate telephones; and
~

SECURUS has read and will comply.

The capacity of telephones and telephone calls will be determined by the
size of facility and amount of calls generated. There are no limits to the
amount of telephone sets but generally the quantity is driven by the demand.
The ratio of "inmates to telephones" is usually between "10 and 20 to 1".
H. Telephone calls.

Ii:J

SECURUS has read and will comply.

The capacity of telephone calls is virtually unlimited.

5.16
Software Enhancements/Upgrades
5.16.1 The Proposal shall explain the process for handling requests from DOC for ITS
software enhancements. Enhancements shall be at no charge to DOC.
~

SECURUS has read and will comply.

With Secure Call Platform, upgrades are automatically downloaded to the
system through our secure network each time they are available. Software
requests will be handled by the Alaska DOC's Account Manager and will be
provided if the requested enhancement can be integrated into the system.
5.16.2 Except for enhancements requested by DOC, the Offeror shall provide, at no
cost to DOC, software enhancements/upgrades to the proposed ITS when the
enhancement/upgrades are beneficial to either party for the purpose of system
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(3) TecHNIcAL PROPOSAL
security or operational efficiency. The installed ITS shall always have the latest
general release of the system software including operating systems for the
system administration or system reporting terminals/PCs. Beta and field-tested
software shall not be provided unless specifically approved by DOC. Prior to any
software upgrades or enhancements, the Offeror shall discuss the software benefits
with DOC and proceed only after DOC written approval by the contracting officer. A
computer system review for upgrade/update will be required at the end of the second
year of the Contract.

o

SECURUS has read and will comply.

5.17
General ITS Management Requirements
5.17.1 The Offeror shall propose an ITS that can be ad ministered on-site by Offeror
or DOC personnel.

o

SECURUS has read and will comply.

5.17.2 The Offeror shall propose an ITS that allows for changes to be administered in
"real time" while the system is in use. The proposed system shall not require the
system to be taken off-line to make additions, changes or retrieve reports.

o

SECURUS has read and will comply.

5.17.3 The Proposal shall describe what system administration functions are available
with the proposed ITS (Le., new account entry, account/record modification and
account deletion). The Proposal shall provide samples of its user interface screens.

o

SECURUS has read and will comply.

At any time, day or night, authorized Alaska DOC personnel can use SECURUS'
S-GATETM Portal system administrator functions. S-Gate provides a secure
window into the facilities operations. Users can securely access all calling
activity, including all call detail reports. The customized user interface allows
approved users to check and track facility commission data and review monthly
commission payments. In addition, facilities can also use the Portal to open new
service tickets and view the status of existing service tickets. Document sharing
between the facility and our support personnel, Is also done through the Portal.
The Portal provides access to call details. You can choose the date range, the
site (if you have more than one), the originating number (or all), and the called
number (or all). The first report shows you the number of calls and the revenue
for that originating number. You can click on the originating number to see
more detail: date, time, number of minutes, and revenue for that call. You can
even click on the called number to see who that number is registered to (If it's
listed).

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(3) TECHNICAL PROPOSAL
The Portal shows you commission data for whatever date range you specify.
The previous three months always show, and you can select other months by
entering appropriate dates. For each month, you see the total number of calls,
the total minutes, the overall revenue, and your facility's commission.
Samples of SECURUS' user interface screens are provided in Attachment F SECURUS User Interface Screens. Please note these screen shots are
proprietary and confidential.
5.17.4 The Proposal shall describe the transfer of inmate records when an inmate is
moved from one DOC facility to another.
It]

SECURUS has read and will comply.

Inmate records will be kept on a shared database, with all of the Alaska DOC
facilities having access. Therefore, inmate transfers between department
facilities will not require any records transfer.
5.17.5 The Proposal shall describe the ITS system security for all data stored locally
or in a central database. Such security description shall include system security as
well as how access to such sensitive information shall be performed within the
Offeror's organization.
It]

SECURUS has read and will comply.

Data Integrity
Facilities no longer have to fear losing data because of local disasters such as
hurricanes, floods, fires, localized security breaches or lightning. All facility
data is replicated on regionalized, fully redundant data repositories for easy
secured retrieval, from any location, by any Alaska DOC authorized user's only.
If there is an MPLS outage or a call processing outage, the user will still have
access to calling data for inquiry and investigation purposes, Access issues
and loss of data due to hard drive or other system failures, are a thing of the
past. The platform's fully redundant system is placed in a Class IV disaster
resistant data center to assure data Integrity.
Pro-Active Flexibility
Secure Call Platform allows SECURUS personnel to remotely monitor not only
hardware issues but also to pro-actively monitor call flow activity, data
transmissions and specific phone activity, to assure your system is running at
peak performance.
Network Protection
SECURUS applies a high level of security to protect our customers and
ourselves from cyber-pirates. Applications transmitting data across public
networks are supporting SSL, CERTS, and 128 bit encryption. Cisco and Juniper
firewalls are utilized throughout the network to protect SECURUS and its
customers by creating DMZ networks, which result in multiple levels of firewall
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~_":.: SECURUSpr:p·:r
. - ."

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(3) TECHNICAL PROPOSAL

protection. In addition, Tipping-Point Intrusion Prevention System (IPS) and
Intrusion Detection Systems (IDS) devices are used at our data centers and at
the corporate headquarters. All Servers, laptops, workstations require anti-virus
& anti-spyware protection software and latest operating systems patches.
SECURUS supports both AVG and Symantec anti-virus.
Network and Site Monitoring
The SECURUS network consist of many servers each providing a different
business critical application or service. All applications that affect the business
are monitored.
Facility Monitoring
Redundant monitoring systems, all with paging capability, are in place, alerting
on-site engineers of any system threshold Inconsistencies. Redundant page
alerts are also sent to the Network Operations Center (NOC) to create a Ticket of
the event, which is then sent to the data center via e-mail, page, and phone call,
as a redundant notification process.
The onslte Infrastructure engineers make scheduled daily inspections of all
infrastructure systems and routinely perform preventative maintenance.
Security
The SECURUS centralized data center In Allen, Texas, maintains some of the
most comprehensive security measures in the industry. Access to network
facilities is controlled through six levels of mandatory physical security and an
escort Is required in areas that house critical components of our system.
Access by SECURUS Personnel
SECURUS understands the Importance of keeping facility data secure. Access
to Alaska DOC data will only be provided to personnel working directly on the
project.

5.18
Data BaCk-up
5.18.1 The Proposal shall describe the process for ensuring data integrity both in the
local and central databases.
~

SECURUS has read and will comply.

Data Back-ups and Storage
The redundancy built in to the SECURUS system effectively prevent loss of data
and system downtime because all of the data is stored in an offslte, centralized
database and backed up at multiple locations across the nation. Because the
system Is web-based, the data can be accessed at any location with an Internet
connection, and SECURUS' Secure Connect Architecture maintains the system
at the highest level of operability.
In addition, all call records will be duplicated and backed-up at two fUlly-staffed
data centers in Allen and Dallas, Texas. Each data center comprises two fully
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(3) TECHNICAL PROPOSAL

redundant systems, each with its own circuit feed, its own physical racks,
redundant communication, redundant termination carriers, and redundant A&B
power with UPS and generator backup. The physical storage itself is also
advanced; the data is stored via both SAN and robotic tape, and the data
centers are connected to one another by a Metropolitan Area Network Ring.
Additionally, the system features full state awareness of each call with the
ability to fail over to another data center if necessary, in most cases without
dropping the call in progress.
Data Backup/Redundancy
The system is a fUlly electronic-based SWitching system and will Include a
backup power supply; in the event the centralized processor fails, the
uninterruptible power supply (UPS) backup will maintain the system and allow
calls to be completed. The system has a sufficient UPS system installed to
ensure complete uninterrupted operation of the system, including recording and
network services, for a minimum of one hour. All UPS equipment provides
electrical surge, lightning and power conditioning protection as well.
Upon the loss of commercial power, no change in the operational
characteristics of the system will occur. If commercial power is not restored
prior to the exhaustion of UPS power, the system will terminate all calls in
progress and shut down. The system will fully recover from any power failure
automatically, within five (5) minutes, with no outside intervention required If
commercial power is restored prior to the exhaustion of UPS power, no change
in the operational characteristics of the system will occur.
Site and Server Redundancy
The centralized data center is located in Allen, Texas. We provide a secondary
data center in Dallas, Texas and a Disaster Recovery data center in Irving,
Texas. These three data centers provide SECURUS with both site-level and
server-level redundancy. SECURUS recently completed the process of building
a regional data center to support the Secure Call Platform Infrastructure in
Atlanta, Georgia. Additional sites are being reviewed if the need arises.
Each remote site can be connected to a central site using SECURUS-provided
bandwidth. This connectivity provides a data link from the remote platforms to
the central site for transferring call records and user profiles. Call records are
generated centrally and reports and data can be retrieved from remote sites.
New or updated user profiles and system configuration data are managed
centrally through the Secure Call Platform and can be updated by authorized
users at any site. Authorized users from any sites have the ability to login to
operate the system, change system configuration, troubleshoot, and retrieve
data. The system security features at both the central site and each remote site
strictly control this operation. System operators must have a security clearance
based on passwords, user -IDs, and secu'rity levels to gain access to any
individual features of the proposed ITS.

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(3) TECHNICAL PROPOSAL
Component Redundancy
With the SECURUS system, the chance of total system failure is essentially
eliminated because in the event that anyone component fails, the system will
automatically switch to another, properly functioning component - in most
cases with no disruption to service. The system enhancements that allow for
such comprehensive reliability are listed below:
•

Every 24 phones or less get own lAD

•

Phones diverse wired with multiple lAD

•

Each lAD has diverse T1 s

•

T1s use MPLS to primary & backup data centers

•

Unique wiring scheme with separate hardware

•

Centralized system using carrier class components to minimize downtime

•

Use of public internet connection for connectivity in case of failure in
point-to·point connection

5.18.2 The Offeror shall perform all system and database back-ups and archiving. The
Offeror shall provide all archival hardware, supplies, and network and recovery
procedures to ensure that no data will be lost.
~

SECURUS has read and will comply.

5.18.3 The Offeror shall be capable of recovering all ITS system data for all locations,
to the point of full system operation, using a system backup.
~

SECURUS has read and will comply.

5.18.4 The Proposal shall describe the back-up schedule for the following:
A. The local databases for each DOC facility; and
~

SECURUS has read and will comply.

All databases are centrally located with multiple levels of redundancy. The
failsafe built in to the SECURUS system effectively prevent loss of data and
system downtime because all of the data is stored in an offsite, centralized
database and backed up at multiple locations across the nation. Because the
system is web·based, the data can be accessed at any location with an
internet connection, and SECURUS' Secure Connect Architecture maintains
the system at the highest level of operability.
In addition, all call records will be duplicated and backed·up at two fUlly·
staffed data centers in Allen and Dallas, TX. Each data center comprises two
fully redundant systems, each with its own circuit feed, its own physical
racks, redundant communication, redundant termination carriers, and
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(3) TECHNICAL PROPOSAL
redundant A&B power with UPS and generator backup. The physical storage
Itself is also advanced; the data is stored via both SAN and robotic tape, and
the data centers are connected to one another by a Metropolitan Area
Network Ring. Additionally, the system features full state awareness of each
call with the ability to fail over to another data center if necessary, in most
cases without dropping the call in progress.
B. The central database for the entire ITS system.

ltI SECURUS has read and will comply.
All databases are centrally located with multiple levels of redundancy. The
databases are instantaneously and continuously backed up through the use
of SAN. Call detail records will be stored online according to the terms set
forth by the Alaska DOC, after which time, they are backed up to tape.
The failsafe built In to the SECURUS system effectively prevent loss of data
and system downtime because all of the data is stored in an offslte,
centralized database and backed up at mUltiple locations across the nation.
Because the system is web-based, the data can be accessed at any location
with an internet connection, and SECURUS' Secure Connect Architecture
maintafns the system at the highest level of operability.
In addition, all call records will be duplicated and backed-up at two fullystaffed data centers in Allen and Dallas, Texas. Each data center comprises
two fully redundant systems, each with its own circuit feed, its own physical
racks, redundant communication, redundant termination carriers, and
redundant A&B power with UPS and generator backup. The physical storage
itself is also advanced; the data is stored via both SAN and robotic tape, and
the data centers are connected to one another by a Metropolitan Area
Network Ring. Additionally, the system features full state awareness of each
call with the ability to fail over to another data center if necessary, in most
cases without dropping the call in progress.
5.18.5 The Offeror shall provide for all database information to be stored off site from
the Offeror's location (see Section 5.3.04). The Proposal shall describe how this
"copy" will be kept current with the other system backups.

6?J

SECURUS has read and will comply.

In addition to the network redundancy, onslte redundancy will occur across
MPLS circuits at each site, retaining all information on 4 terabyte servers with
Raid 5 arrays. SECURUS will maintain a frequent backup schedule to ensure the
onsite data mirrors the central database.

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5.18.6 The Proposal shall acknowledge that DOC owns all archived information, call
detail, inmate records, etc.
~

SECURUS has read and will comply.

We agree that the Alaska DOC owns all inmate records and call recordings. It is
SECURUS' policy that its systems, applications, and related documentation and
detail call records remain our sole and exclusive property which we have the
unlimited right to use call detail records, data and information for investigative
and law enforcement purposes. However, during the term of the Agreement and
for a reasonable period of time thereafter, we will provide you with reasonable
access to the call detail records.

5.19
ITS System Reports
5.19.1 The proposed ITS shall provide reporting and querying methods and
capabilities that provide maximum flexibility, a user-friendly interface, speed, efficiency
and accuracy. The Proposal shall describe the reporting capabilities of the proposed
ITS.
~

SECURUS has read and will comply.

The system will be capable of real-time and delayed call record reporting by
time of day, date of call; call duration shall frequently called number, PIN
number, dialed number, phone, area code, telephone exchange cost of call, or
any combination thereof. The system will also be capable of allOWing the Alaska
DOC to form its own reports based upon the data that the phone system
collects.
The SECURUS system's reporting tool can provide routine scheduled reports or
reports on an ad hoc basis. The system is capable of searches and call detail
analysis on all calls placed from each inmate telephone through the system
which includes date, time and duration, telephone number or origination and
destination, if utilized, inmate 10, reason for termination, and much more. Call
details are kept on all call attempts, except those to blocked numbers.
The standard reports can be customized by varying search criteria such as date
range, facility, or call length. These standard reports can be customized to meet
the Alaska DOC needs.
The calling platform is equipped with a powerful search engine that enables
authorized facility personnel access to valuable call detail information and
statistical data. This application provides standard reports with parameter fields
that allow the user to define the information content of each report based on the
following criteria options:
•

Per Originating phone location

•

Inmate PIN Number

AlASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

PAGE 105

:~'~.'~
~
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SECURUS"

(3) TECHNICAL PROPOSAL

•

Destination number (partial and/or full number entry)

•

Date and time range

•

Call duration and call frequency

•

Call type (i.e. completed, incomplete, blocked, etc.)

•

Number restriction and/or status assignment

•

Personal allowed number cross referencing

•

Graphical display of call fluctuation

•

Local, intraLATA, interLATA, interstate and international

•

Broad search with no data entry

•

Suspected fraudulent call activity

The Investigative Reports feature compiles the data and displays the
information on the workstation monitor in report format in a matter of seconds
regardless of the volume of information retrieved. Further, this application
provides multiple functions for call playback, copying calls to remote media and
restoring calls from an archival mode.
There are no limits to the type of information available through the Investigative
Reports. This unique application will even assist you in generating a report with
little or no concrete information available. For example, our Frequently Called
Number Report will display information relative to the amount of calls to a
particular number and reflect the location(s) from within the facility the number
was called.
In addition to the above, the Alaska DOC can take advantage of the system's
ability to provide customizable reports specific to their your requirements.
The SECURUS Web Portal will provide the Alaska DOC with the ability to
access, share and review call record detail, and service request status onlineanyWhere and anytime. This means the Alaska DOC will have the capability to
continuously monitor other significant data elements.
5.19.2 The proposed ITS shall allow for the generation of reports by a DOC facility,
including Central Office, a combination of DOC facilities or all DOC facilities.

o

SECURUS has read and will comply.

5.19.3 The proposed ITS shall allow for the generation of reports by DOC personnel
based on their user level restriction.

o

SECURUS has read and will comply.

AlASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

PAGE

106

(3) TECHNICAL PROPOSAL
5.19.4 The proposed ITS shall allow for the generation of reports by a user-friendly
interface. The Proposal shall describe how the user interface will be used for
generating reports.

o

SECURUS has read and will comply.

The Secure Call Platform has a dedicated reports writer that provides
investigative information based on the Call Detail Records. This sophisticated
reporting tool can provide routine scheduled reports, or reports on an ad hoc
basis. This means, in almost every case, the Alaska DOC will be able to create
your own reports, selecting whichever criteria you need included. These reports
are available immediately.
The Secure Call Platform is capable of searches and call detail analysis on all
calls placed from each inmate telephone through the system which includes
date, time and duration, telephone number or origination and destination, if
utilized, inmate 10, reason for termination, and much more. Call details are kept
on all call attempts, except those to blocked numbers. The standard reports can
be customized by varying search criteria such as date range, facility, or call
length.
This application provides standard reports with parameter fields that allow the
user to define the information content of each report based on the following
criteria options:
•

Per phone, per location and per inmate

•

Destination number (partial and/or full number entry)

•

Date and time range

•

Call duration and call frequency

•

Call type (i.e. completed, incomplete, blocked, etc.)

•

Number restriction and/or status assignment

•

Personal allowed number cross-referencing

•

Graphical display of call fluctuation

•

Local, intralata, interlata, interstate and international

•

Broad search with no data entry

•

Suspected fraudulent call activity

Call detail search parameters and a sample report are shown below.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000·7549

PAGE

107

;~..,.

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SECURUS'

(3) TECHNICAL PROPOSAL

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The Investigative Reports application compiles the data and displays the
information in a report format, on the workstation monitor, in a matter of
seconds regardless of the volume of information retrieved. Further, this
application provides multiple functions for call playback, copying calls to
remote media and restoring calls from an archival mode. There are no limits to
the type of information available through Investigative Reports. This unique
application will even assist you in generating a report with little or no concrete
information available. For example, our Frequently Called Number Report (FCN)
will display information relative to the amount of calls to a particular number
and reflect the location(s) from within the facility the number was called.
The FeN feature allows investigators to generate a report by entering a
frequency threshold that instructs the system to search for only those numbers
that have been called 'x' amount of times throughout the facility. For example,
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

108

.':~.- SECURUS .

(3) TECHNICAL PROPOSAL

(fl~tjNf'i nGjf':~

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by entering '50' in the parameter field the system will display only those
numbers that have been called 50 or more times within a designated timeframe.
Once the report is displayed on screen a simple click of the mouse will
automatically produce a second report that represents all areas of the facility
from which a specific number has been called. From this report investigators
can analyze data to determine specific call patterns, detail suspicious activity
and selectively assign a watched number status to potential fraudulent
numbers.
A sample Frequently Called Number Report is shown below.

felii Frequoncy Soare"--- ------.--

PROPRIETARY AND CONFIDENTIAL
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Web Portal
The SECURUS Web Portal will provide the Alaska DOC with the ability to
access, share and review call record detail, commission information, and
service request status online-anywhere and anytime. This means the Alaska
DOC will have the capability to continuously monitor and audit commissions
and other significant data elements.
SECURUS' Portal opens a secure window into a facility's operations, providing
authorized personnel with the access to an array of applications, functions and
modules that are design to aid correctional facilities in maintaining safe and
efficient operations. Whether you need to investigate inmates' potentially
fraudulent activities or require technical support, all functions are available 24
hours a day, 365 days a year.
5.19.5 The Offeror shall provide at least one HP laser printer capable of printing a
minimum of 15 pages per minute color printer or equivalent for each institution listed in
Table One of this RFP. The Offeror shall proVide required maintenance for the
Contract term.
~

SECURUS has read and will comply.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

109

~:

~d.r-

SECURUS'

(3) TECHNICAL PROPOSAL

5.19.6 The proposed ITS shall allow for the generation of standard system reports as
well as reports customized for the specific needs of DOC.
~

SECURUS has read and will comply.

5.19.7 The Proposal shall include samples of its standard system reports.
~

SECURUS has read and will comply.

Sample reports are included in Attachment G - SECURUS Sample Reports.
SECURUS' screen shots of the sample reports are confidential and proprietary.
SECURUS requests that they be held as confidential pursuant to Section 1.13.
5.19.8 The proposed ITS shall allow for selected reports to be generated
automatically based on DOC criteria (Le., time of day, volume of calls and particular
inmate). The Proposal shall describe all options available to DOC for this automatic
report generation.
~

SECURUS has read and will comply.

SECURUS' Secure Call Platform application allows authorized users to generate
reports for printing in either PDF or Excel format. All generated reports can be
downloaded to the user's desktop and attached to an email message for
delivery as needed.
5.19.9 The proposed ITS shall allow for automatic generation of reports on an DOC
facility or system wide basis.
~

SECURUS has read and will comply.

5.19.10 The proposed ITS shall provide adequate processing power and memory to
allow for rapid search and report generation capabilities.
~

SECURUS has read and will comply.

5.19.11 The proposed ITS shall allow for all report data to be stored in an ASCII file
format on removable electronic storage media (Le., CD-ROM, high capacity diskette,
digital).
~

SECURUS has read and will comply.

5.19.12 The proposed ITS shall allow for all report data to be stored in various
electronic formats (Le., standard DBF, FileMakerB, or Microsoft Excel). The Proposal
shall list the available electronic formats.
~

SECURUS has read and will comply.

The SECURUS Correctional WebManage application allows the user to save a
report as a file, in the Adobe® PDF format. Reports may be saved to a variety of
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE 110

~~ . ;. SECURUS
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destinations. This feature allows for fast and convenient access to reports for
future retrieval or sharing.
The reports created by WebManage may be stored in many different formats.
Most common file formats are supported. Supported formats include Microsoft
Word, Microsoft Excel, Word Perfect, and HTML. The Export feature allows you
to use the reports you create in word processors and other office automation
tools that you are using today. In addition, reports may easily be published on
your facility's web page.
5.19.13 The proposed ITS shall allow for all reports to be viewed in hard copy format
or viewed on-line by a user with the proper access level.

o

SECURUS has read and will comply.

5.19.14 The proposed ITS shall provide for the following reports, at a minimum, to be
generated for DOC:
A. Chronological List of Calls;
B. Daily Call Volume Summary;
C. Daily Call Volume Detail;
D. Inmate Account Summary;

E. Inmate Account Detail;
F. Frequently Dialed Numbers;
G. Specific Telephone Number Dialed Usage;
H. Suspended Inmate Account:

I. Alert Notification:

J. Telephone Numbers Called by More Than One Inmate;
K. Telephone Numbers Assigned to More Than One Inmate Account;

L. Quantity of Calls per Inmate Account;
M. Quantity of Minutes per Inmate Account;
N. Blocked Telephone Number List;
O. Local Exchange Volume (by Exchange);
P. Area Code Volume (by Area Code);
Q. Hot number list;

R. PIN/destination correlation; and
S. Billed number account information.

62J

SECURUS has read and will comply.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

PAGE 111

(3) TECHNICAL PROPOSAL
5.19.15 The Proposal shall describe if custom queries can be used by DOC on the
new central database.

ltJ

SECURUS has read and will comply.

Custom queries can be run on any field or combination of fields in the Secure
Call Platform. Additionally, SECURUS will coordinate with the Alaska DOC to
create new reports at the DOC's request.
5.19.16 The proposed ITS shall have import capabilities and be interfaced to the
administrative PBX so that respective CDR can be merged on a regular basis for the
purpose of operational intelligence. Such interface might be accomplished with spare
SMDR ports or "Y" cables. Application software shall be provided for generating
reports.
~

SECURUS has read and will comply.

In addition to the SCP reporting capabilities, each report can be exported in
three main formats; Text, MS Excel and Adobe. SECURUS prOVides these
exportable reports for facilities to use this information for auditing or external
system Import capabilities. Since SECURUS does not provide services for the
Alaska DOC Administrative Private Branch Exchange (PBX) telephone system,
we can not commit to its ability of importing these reports into your system.
Upon contract award we will work closely with the Alaska DOC in an effort to
facilitate this request if deemed necessary.
With the robust reporting modules and anywhere availability of access
SECURUS provides with our new Architecture, we are confident that the Alaska
DOC will expand their operational intelligence well beyond what is available
today.
Electronic Dragnet Basic (v2.4)
In order to prevent and solve crime, investigators need accurate and timely
intelligence that allows them to quickly and easily gather intelligence about
suspicious persons and events. Electronic Dragnet Basic provides investigators
a single site with anywhere, anytime access to a wide array of data sources and
intelligence tools. Investigators use Electronic Dragnet too quickly and easily
access, analyze and save call recordings and other associated information.
Investigators are able to use tools that include reverse number lookup,
investigator notebook and mapping, In order to develop a complete Inmate
profile that can help to identify links and associations to persons, incidents and
activities.
To access Electronic Dragnet Basic v 2.4 a user must have a:
1. PC with:
a. Internet Explorer 5.0 or greater
b. High speed internet access
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

PAGE 112

(3) TECHNICAL PROPOSAL
2. S-Gate client license and associated User ID and Password
Centralized Single Point of Access
All your investigative activity is accessed from one central location. Our SGATE user Inter-face, provides Investigators with the ONLY; easy to use, single
point access investigative user interface in the industry. This industry-leading
portal, allows investigators any where, any time access to the following data
sources and tools.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

113

(3) TECHNICAL PROPOSAL

S-Gate is SECURUS' secure Internet portal that allows authorized users to log
into both the Secure Call Platform and Electronic Dragnet applications.
Investigator Notebook
Investigators can create, store and retrieve "case files" in order to store critical
case elements (i.e. a call recording or CDR information) that an investigator
"discovers" through the use of the Electronic Dragnet investigative tool. The
Investigator Notebook Is confidential to the assigned investigator. Each
Investigator can create and store an unlimited number of case files while
maintaining the ability to retrieve, view and edit the intelligence through
Electronic Dragnet's any time, any where capability.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

114

.):- SECURUSIf"f,Nf":

(3) TECHNICAL PROPOSAL

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An investigator can use the tools in Electronic Dragnet in a workflow sequence
that fits their needs. Many investigators will start an investigation by creating an
Investigator Notebook that allows them to create a case file. This confidential
file allows the investigator to add notes and save links to recordings and CDR
Information.
Call Detail Records
Search each call originating from your site or agency. Set specific date criteria
such as: date & time range, start date & time, end date & time and day of the
week. Check on call status, including any calls attempted, whether completed or
incomplete or whether a third party call was attempted. Information is displayed
to the screen allowing the investigator to immediately scroll through multiple
records and selecting appropriate to: review the actual conversation, save with
the Investigator Notebook, conduct a reverse number lookup or display the
address on a map. An investigator can turn this display Into a PDF report that
can be saved and/or printed by clicking on a single button.

AlASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

115

SECURUS-

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An investigator can search a facilities CDR records using a wide variety of
criteria. Results are displayed to the screen; the investigator can view the site,
dialed number and inmate's name, pin and account information (provided a
facility has enabled these features) along with other call detail information.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE 116

SECURUS

(3) TECHNICAL PROPOSAL

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By clicking on the PDF button an investigator can get all the results in a PDF
report that can be saved and printed.
Call Recordings
Listen to call recordings through a secure Internet browser. SECURUS' digital
call clarity and centralized hosted applications allows the investigator access to
this critical intelligence resource in the office, in the field (locally or nationwide)
or even at home.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

PAGE 117

~.'"

SECURUS

(3) TECHNICAL PROPOSAL
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An Investigator can listen to a call simply by selecting the call and hitting the
play button.
Reverse Number Lookup
An Investigator can select and lookup the owner and address of a called phone
number, either by entering it directly into the application or by "selecting" (i.e.
clicking on) the reverse number lookup icon next to a displayed phone number.
This feature searches a wide variety of pUblished phone number lists in order to
return the most relevant owner and address Information possible.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

PAGE

118

;~

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Simply selecting the icon next to the phone number provides the investigator
the phone number owner name and address.
Searches
Electronic Dragnet Basic also produces on-the-fly maps; providing visual
address information, including latitude and longitude coordinates complete with
driving directions.
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ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

119

."~. SECURUS
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(3) TECHNICAL PROPOSAL

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At any time, an investigator can display a history of their recent searches and
associated results.
Analysis
The investigator also has the ability to initiate a query that immediately displays
a list of frequently called numbers, by date and time, from their facility.

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The call frequency report displays the number called, call frequency and
number of sites where that number has been dialed from. This report can also
be printed as a PDF for easy printing.
Platform for the future
SECURUS' centralized hosted application platform provides Electronic Dragnet
a platform to host a continually evolving suite of new data sources and
intelligence tools ensuring that investigators have access to the best available
resources in order to prevent and solve crime.
Electronic Dragnet is SECURUS' Investigate Portal for the future. In the first
quarter of '08 we will be implementing functionality that includes:
-

CDR Search - National Number Search

-

Covert Alert

-

Live Monitor

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

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120

SECURUS··
-

Record to CD

-

Scan Patrol

(3) TecHNIcAL PROPOSAL

Currently SECURUS is actively pursing many biometric and analytic tools. Our
development plans include the possibility of many exciting "Advanced,,1
options for Electronic Dragnet users Including:
-

Notebook Advanced
•

Case Information Sharing

•

Add notes to individual calls
-

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-

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-

Information Sharing Capabilities

-

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-

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5.20
Inmate Account Information
5.20.1 The Proposal shall describe the options for DOC concerning inmate account
information. This description shall include, but not be limited to, such items as PIN,
length of inmate name fields (first, middle, last), identifier of DOC facility, comments
field, language preference field, account activation date, date of arrival, and current
status.

o

SECURUS has read and will comply.

Secure Call Platform optional fields concerning inmate account information are:
Account Number/PIN Number, First Name, Middle Name, Last Name, Maximum
Call Duration, Call Schedule, Virtual Group, 3-Way Call Detection, Date of Birth,
Social Security Number, Gender, Race, Housing Unit, Account Activation Date,
Account Booking Date, Alert Level, Suspension Status, Start Date of
Suspension and End Date of Suspension.
Additionally, a comment field is available to add specific information pertaining
to an account/PIN. Language preference/options are provided through the
platform during the process of the call.

1 Advanced options will be available to all Electronic Dragnet Basic users for an
additional fee.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

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121

SECURUS'

(3) TECHNICAL PROPOSAL

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5.20.2 The proposed ITS shall provide alert levels to be placed on an inmate's
account information. Such alert levels shall be viewable in real time mode by the
system administration terminal or by printed report.

o

SECURUS has read and will comply.

Through Secure Call Platform's user interface authorized Alaska DOC personnel
are able to configure and set real-time watched number alerts for numbers
under surveillance, or for numbers tied to illegal activities, and covert alerts for
remote monitoring of live calls in progress. Alert information is also viewable on
printed call detail reports.
5.20.3 The proposed ITS shall allow DOC to restrict an inmate under disciplinary
action from placing all calls assigned to his particular PIN with the exception of
privileged numbers.

o

SECURUS has read and will comply.

5.20.4 The Proposal shall state the maximum number of telephone numbers
assignable to an inmate's account.

o

SECURUS has read and will comply.

SECURUS currently has clients who use up to 30 telephone numbers per
inmate, but this number is customizable for each client and could be higher if
necessary.
ALASKA DEPARTMENT OF CORRECTIONS

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122

;' SECURUS'

Tf,''''Nllj ( 'l~jl'::

(3) TECHNICAL PROPOSAL

5.20.5 The proposed ITS shall provide the preference of English or other language
voice messages or prompts depending on an inmate's account information. The
default setting for each inmate shall be English until flagged by DOC personnel to
another language.

o

SECURUS has read and will comply.

5.20.6 The proposed ITS shall provide standard language prompts other than
English. Any language provided shall be controlled by the inmate's account
information. The Proposal shall provide a list of languages available with the proposed
ITS.

o

SECURUS has read and will comply.

The Secure Call Platform is capable of providing message prompts in English
and Spanish. An inmate may select a specific language at the beginning of the
call process by dialing a single digit. This will initiate the selected language
prompts to the inmate. If desired, the language selection for the called party
may be preset in the system database. If additional languages are required, they
may be developed for specific customer needs at no cost.
5.20.7 The proposed ITS shall be capable of assigning an inmate's account to an
individual telephone or group of telephones so that the inmate's account may only
place calls from those designated telephones. These telephones shall still be capable
of being used by inmate accounts not specifically assigned to them.

o

SECURUS has read and will comply.

5.21
Additional Operational Requirements
The proposed ITS shall be capable of being configured to control the amount of time
between inmate-completed calls. The proposed ITS shall be capable of placing time
limits on calls. DOC shall be capable of enabling and disabling this feature. This time
interval shall be configurable by minute increments.

o

SECURUS has read and will comply.

With SECURUS' calling platform, inmate call duration per call is programmable
by inmate but not the time between calls. A default time limit is provided for the
entire system and individual groups can be added for specific telephones as
well as inmates within a group. The time limit may be changed for each active
phone, individual inmates, and/or the entire system. Additionally, the Alaska
DOC can choose to limit the number of calls per day or week, hours during
which calls can be made, and the type of calls that can be made during each
time period. However limiting time between calls is not available at this time.
SECURUS is currently developing this feature to be provided in the Secure Call
Platform and expects general availability by the third quarter of this year.
ALASKA DEPARTMENT OF CORRECTIONS

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SECURUS-

(3) TecHNIcAL PROPOSAL

5.22
Transition And Implementation Requirements
DOC presently has an ITS system. The Proposal shall address the transition from the
existing ITS to the new ITS at all DOC institutions listed in Table One of this RFP.
DOC realizes that some "down time" will occur during this transition but the Offeror
shall propose an implementation plan that reduces this "down time" and allows for a
smooth progression to the new ITS.

o

SECURUS has read and will comply.

5.22.1 The Offeror shall furnish or cause to be furnished, all labor, supervision,
equipment, materials, and supplies necessary to install the proposed ITS systems.
~

SECURUS has read and will comply.

5.22.2 The Proposal shall provide a transition and implementation plan which shall
include, but not be limited to, the following components:
A. A time line for all facilities;
B. Transition procedures from the existing ITS system to the new ITS System;
C. Staffing requirements of DOC for each facility;
D. Responsibility of DOC staff at each facility; and

E. Make-up of the Offeror's implementation team.
~

SECURUS has read and will comply.

SECURUS has the distinct advantage as being the manufacturer of the
current platform installed throughout the Alaska DOC as well as the
manufacturer of the Secure Call Platform (SCP) proposed in our offer. As
the manufacturer of both platforms, SECURUS can insure a smooth
transition in maintaining and importing eXisting critical data from the
current CAM platform into the new SCP with little to no impact in inmate
telephone calling privileges.
SECURUS has a significant amount of experience spanning two decades
of installing inmate telephone systems in a Department of Corrections
environment. During the installation of each institution, SECURUS will
work closely with the Alaska DOC to convert all telephones to the new
services in a secure and timely manor. It is our intent to install new
telephone equipment, provision and test SCP voice services at each
institution, import all inmate profile information and then move cable
connections from old to new services. Once all services at an Institution
are cutover to SCP, a technician will be required to enter each location in
which an inmate telephone is installed to conduct a final test as well as
re-affirm location of the station set.
ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
A preliminary project plan for the Inmate phone implementation is
included in Attachment H - SECURUS Preliminary Project Plan.
Project Controls and Quality Checks
Timely execution and completion will be monitored by using scheduled
completion dates in correcting Implementation or operational problems,
as well as problems reported through SECURUS trouble reporting
system. Summary reporting, trend analysis, and schedule monitoring will
facilitate tracking problem correction.
Other less formal reviews of installation status are held throughout the
Installation. Operations staff meetings provide the Implementation
Manager. Installation Manager and Project Manager with periodic status,
and allow coordination and dissemination of the information to SECURUS
Installation field technicians.
Transition Period with Minimum Service Disruptions
Because SECURUS is the current provider, transition downtime will be
minimal, if any. By installing all SECURUS ITS equipment and circuits
prior to the cutover date, usually one to two weeks In advance of the
cutover date, this allows for all systems, circuits, etc., to be fully tested.
By fUlly testing prior to cutover, there will be no risk of service
interruptions due to the changeover to the new SECURUS ITS system.
The SECURUS team has used this process with much success
throughout their many multiple site accounts in the US & Canada.
SECURUS will have installed and tested all necessary equipment and
circuits prior to the actual cutover date. There will not be any interruption
of service. The cutover may be conducted during the time the facility has
all phones off, i.e., a count time, prior to the phones coming on at the
beginning of the day or after the phones go off for the day. This will
minimize any downtime for the facility.
Software Programming and Preparation
After meeting with personnel from the Alaska DOC, internal meetings will
be held between Project Management and Install Team to review the
validation process that will be used to ensure that the system conforms
to the functional facility requirements.
Prior to shipment systems are fully tested and that the ITS system can be
successfully implemented at the Alaska DOC sites. Hardware design will
be performed for each site to be Installed. After the site surveys are
confirmed all site requirements will be identified and a Bill of Lading
(BOL) will be prepared. The BOL will be provided to the Alaska DOC to
ensure all parties agree to the Items and their quantities. The system
equipment is assembled, and forwarded to a staging and testing area
prior to shipment. The system Is typically shipped two weeks prior to
cutover.
ALASKA DEPARTMENT OF CORRECTIONS

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§ ~: SECURUS'

.(",
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.~--u;fE.u!'I;wjNu.:.11!I.J.'(l:o;;q·

(3) TECHNICAL PROPOSAL

_

Testing
SECURUS will perform comprehensive testing to be sure all features and
functions are working properly before cutting the system. A second
round of testing will be conducted as soon as the system Is cut, if the
system is accurately processing calls with all required security a 24 hour
burn in period will begin.
Test calls are placed from each station port to each trunk. The network
integration is validated through a battery of tests that 'include frame
testing and file transmission.
Individual component tests will be completed by the project manager and
field technicians prior to beginning the 3D-day operation period,
inclUding:
•

Place local Calls and listen to voice prompts

•

Select Spanish prompts

•

Place intraLATA, and interLATA calls

•

Attempt to call blocked numbers

•

Print sample call detail reports at the workstation

•

Verify that site received user manuals

•

Confirm and Test Prepaid calling

•

Attempt a 3-Way call

•

Listen/monitor and active call

•

Query Recorded Call information

•

Place a call to a privileged number

•

All recording and monitoring functions

•

Assign and test PIN accounts. Complete Test calls for PINs.

The major tasks involved in a standard ITS installation are detailed below.
Task Name

Contract Sianed
Implementation Meeting Held with designated Alaska DOC personnel and SECURUS Project Team
Personnel

•

establish site contact personnel from the Department

•
•
•
•
•

Establish ITS rollout schedule and approval by Alaska DOC
Finalize feature set selection
Verify Findings from Site Surveys of All Locations
Identify special need phones, Le. TIYITDD, portable/moveable phones
Review Alaska DOC policy and procedures/DOC, security clearances for SECURUS installation
teams
SECURUS Proiect Team Meetinas

ALASKA DEPARTMENT OF CORRECTIONS

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SECURUS-·

(3) TECHNICAL PROPOSAL

Task Name

Conversion Plan Evaluated & Adjusted as Necessary During Weekly Internal Conference Calls
Through-out Project Duration
Confirm install dates with Master Scheduler
• Review Final Plan with Installation Teams
Confirm Install Support
Confirm Shipping
Confirm Trainina
Orderllnstall Lines for all locations
T1's/Analoa Lines/Frames
Feature Selection Confirmed
Obtain Line Numbers and Confirm Orders and Due Dates with Local Exchanae Comoanv
Brandina Messaaes Develooed
Confiaure ITS
Quality Control ITS test
Feature testing
System testing
• Load testing
• All Quality control is conducted in +Dallas prior to shio.
Packaae & Shio Eauioment to Delivery Location
Installation of ITS
• Receive and inventory equipment
Build equipment
Prepare to cut ITS
Power-up ITS
Install workstations
Conduct install test
Coordination with Install Support
Install blocked number table, free numbers, and inmate PINs/PANs
Reolace inmate teleohone sets
Cutover of ITS
Notify facility that cutover will occur and gain Site/Central office approval to proceed
Cutover system at agreed upon time to minimize disruption
Notifv facilitv of cut
Qualitv Assurance of ITS and Acceptance Testing Complete
Trainina of Facilitv Personnel

•

•
•

•
•

•
•

•

•

•

-

•
•
•

5.22.3 The Proposal shall provide an implementation plan that shall include a detailed
explanation of the following items:
A.

Pre-installation procedures for each DOC facility;

B.

Pre-installation procedures for the complete ITS system;

C.

Network service coordination requirements;

D.

Software programming;

E.

Equipment delivery schedules;

F.

Equipment security procedures;

G.

EquipmenVsystem installation procedures;

H.

Station Equipment installation procedures;

I.

ITS system testing;

ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
J.

Offeror central site planning and implementation; and

K.

Actual ITS system cutover to service.

~

SECURUS has read and will comply.

A preliminary project plan for the inmate phone implementation is
included in Attachment H - SECURUS Preliminary Project Plan.
5.22.4 The Offeror shall remove the existing Inmate Station Equipment (Telephones)
in all DOC facilities listed in Table One of this RFP and replace them with new
telephones at no cost to DOC. Existing equipment is the property of the current
contractor, Evercom Systems, and must be returned to them at Evercom expense.
~

SECURUS has read and will comply.

5.22.5 In the event of a problem or question of continuity arising during installation of
the proposed ITS system, the Offeror shall make proVisions for joint testing of the ITS
system by the Offeror and DOC at no additional cost to DOC.
~

SECURUS has read and will comply.

5.22.5 The Offeror shall be responsible for the generation and creation of the system
database(s) required to provide a fully operational ITS. As requested, the DOC shall
provide the Offeror with appropriate information.
~

SECURUS has read and will comply.

5.22.7 The Proposal shall describe how the current system database information,
including inmate profile and call records, will be retained during conversion to the new
ITS system.
~

SECURUS has read and will comply.

One of the main advantages with selecting SECURUS is ease of replicating all
historical inmate profile information that resides in the current CAM system into
the newly offered Secure Call Platform. The CAM data structure is completely
compatible with Secure Call Platform without the need to convert the data from
one proprietary format to another.

5.23
Implementation Team
5.23.1 The Proposal shall specify the members of the team and their responsibilities
for installing the proposed ITS at each DOC facility.
~

SECURUS has read and will comply.

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SECURUS
Position

(3) TECHNICAL PROPOSAL

N<lme

Respon sibil it ies

Qualifications

Installation
Technician

Aaron
Bacher
(Install
Manager)

Installing and testing the system and
network.

Telephony (DS3, DSO. T1 64K,
56K. AMI, and B8ZS).
Telephony troubleshooting.
BICSI cable requirements and
load limit (loop) standards.
Adtran 550/624 programming
and product limitations. IP
configuration @ Gateway and
Subnet level on Cisco
products. Functional
Knowledge of; Sybase I SQl,
Windows Networking
knowledge of NT. 2000, XP.
Troubleshooting skills of
common Networks Class A
and B. Knowledge of liS web
servers. Apache, Unix and
Betrieve. CompTIA A+,
T1/56KJPots circuit testing,
Cable management and
lANIWAN testing.

Project
Manager

Paula
Parsons

• Manage the extraction and conversion
of existing client data.
• Manage software installations and
applications.

• 5+ years of Project
Management experience in
the successful management
of software conversions.

• Manage installation process of phone,
computer, etc systems for our clients
from beginning to end.

• 5+ Years within the
Telecommunications
industry.

• Manage Project scope and
conformance with System Quality
Control. Statement of Work,
Documentation, Implementation and
Customer interfacing.

• Broad understanding of
enterprise IT installations
and their requirements.

• Work with management and
technicians to set project objectives,
priorities and deliverables.
• Identify project road blocks and work
with management and team members
to resolve them.
• Perform budgeting (cosUquality
control) and scheduling processes to
ensure customer satisfaction.
• Ensure successful execution of
installation programs.
• Manage the customer delivery and
follow correct policies and procedures
in the building of our equipment management of all outsourcing
activities.

• Strong knowledge of Project
Management principles,
practices, techniques and
tools.
• Strong Customer Service
Skills and the ability to
interface with customers.
• Outstanding documentations
skills, analytical skills,
organizational skills and be
detail oriented.
• Working In a fast paced
environment meeting and
exceeding the needs of our
customers.

• Ensure all clients programming,
connectivity and configurations meet
company standards.
• Manage the project internally and
schedule resources for timelv oroiect

ALASKA DEPARTMENT OF CORRECTIONS

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-J!"4if

.
~
~_.-

--

SECURUS-'
Position

(3) TECHNICAL PROPOSAL

Name

Responsibilities

QualifIcations

deadlines.
Installation
Support

TBD
Based on
Availability

Monitor the system and network to
detect any problems and remotely
correct and identify problems without the
need for dispatching a field/repair
technician to the DOC's facility. If the
Installation Support Specialist cannot
remotely correct or repair the system
problem, they will be responsible for
dispatching the appropriate field
repair/site technician to the facility to
make the repairs as necessary and
track the issue through to completion,
offering assistance as necessary.

This position will have expert
knowledge of media types from
ADSL through OC-12.
UNIX/NT!Windows
administration of production
servers includes installations,
maintenance of OS. etc.

Provide detailed troubleshooting/
problem resolution as well as root cause
analysis for all service issues. Handle
inbound call traffic to resolve customer
problems. Monitor all aspects of
Network, Systems. facility infrastructure
and provide outbound communications.
Effectively communicate status to
customers and intemal staff on open
issues or questions. Provide all levels of
support to resolve complex, technical
customer problems. Network circuit
repair on Cisco/Adtran/Juniper
platforms. A key responsibility is the
documentation of trouble resolution
through the use of the HEAT trouble
tracking and ticketing system. Ensure
issue resolution is verified and meets
with the customer's satisfaction for all
tickets before closure. Work with Field
Technicians to fully resolve any and all
problems.
Field Service
Technician

Jasen
Kitner

Field Services Technicians (FST) are
required to maintain, repair and operate
telecommunications hardware,
LAN!W AN/Networking
hardware/software, various electronic
equipment and wiring per specifications
and operational procedures at
correctional facilities nationwide. A FST
is dispatched from location to location or
serves as the On-Site FST for a
particular customer campus.

The Field Services/Site
Technician will CompTIA A+
Certification. as well as, a
minimum of 2 years experience
working with Cisco based
routers, switches and PIX
firewalls.

Installs. maintains, programs and
repairs telecommunications hardware,
associated LANIWAN/Networking
hardware/software, various electronic
equipment and wiring per specifications
and operational procedures. Works on
a one-on-one basis with sworn facility
staff, civilian facility staff, the inmate
population and the family members of
inmates to resolve Questions and
ALASKA DEPARTMENT OF CORRECTIONS

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130

Position

Name

Resp on si bil ities

Qualifications

concerns regardl ng bllllng, tramlng,
technical support and operational
issues.
Monitors and tests equipment according
to published equipment standards.
Gather, update, record and maintain
related data andlor statistics. Interface
with all internal SECURUS
organizations, various vendors and
contractors for problem solutions.
Assess and respond to situations where
standard procedures have failed in
isolating or resolving problems.
Customer
Service
Representatives

Varies

Assist customers via telephone on both
inbound and outbound calls using a
professional approach, including
appropriate grammar and language
skills. Facilitate the establishment of
new accounts by obtaining and
documenting the required information
for customers to open a new account.

Each Call Center
Representative is specifically
trained to handle the unique
issues surrounding inmate
calling and is supported by a
full-featured customer account
management and billing
system on which each Call
Center Representative is
thoroughly trained. Using the
specialized skills obtained
through Correctional Billing
Services' training programs
that focus on the needs and
issues of friends and families
of inmates, the Call Center
Representatives are fully
equipped to professionally
handle all matters relating to
services offered by SECURUS.

5.23.2 The Proposal shall state the requirements and responsibilities of DOC's
implementation team.

o

SECURUS has read and will comply.

At the initial meeting, SECURUS and the Alaska DOC will develop and finalize
the ITS implementation schedule.
Weekly meetings with the Alaska DOC and updates to Project Management Plan
will follow. To allow timely system installation and Implementation, Alaska DOC
staff at each facility will be made aware of the installation schedule to grant the
SECURUS implementation team access to specific facility areas.
At the end of each installation, the Project Manager, Installation and Operations
Manager will compare actions, efforts and time expended to that point. If there
are significant variations from the plan a risk will be identified and tracked. The
plan will be evaluated and updated based on performance. The measure
provides an accurate measure of whether actions are being worked or not.
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

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131

Items that are late will be investigated and brought to closure as soon as
possible.
The Alaska DOC Central Office and/or the Alaska DOC facility responsibilities
will include:
•

Presence at implementation meetings

•

Perform security clearances on SECURUS personnel

•

Establish contact personnel and Alaska DOC policies & procedures

•

Confirm installation to proceed

•

Warden approval to proceed to cutover and agree on off hours to
complete to minimize service disruption

•

Business hour access to SECURUS implementation team

•

Accept Delivery of needed installation equipment upon scheduled arrival

•

Participate in scheduling of Training classes to the Alaska DOC staff

•

Acceptance phase This measure will report on the number of action
items, which are 1 to 30 days late

•

Allow access to facilities for location clean-up

The SECURUS Account team will be available to meet monthly with the Alaska
DOC staff for the purpose of presenting ITS prior month's maintenance reports
mentioned In the previous section and to discuss resolutions to issues and
concerns. These meetings will be scheduled at the discretion of the Alaska
DOC.
5.23.3 The Offeror shall assign one project manager to oversee the ITS. This project
manager shall act as a single point-of-contact for DOC during the life of this ITS
system implementation.
~

SECURUS has read and will comply.

The Project Manager will be Helen McCoy.
5.23.4 The Offeror shall warrant that each member of the implementation team who
will service the proposed ITS system has been fUlly trained and certified by the
manufacturer as qualified to service the proposed ITS.
~

SECURUS has read and will comply.

All field technical personnel are factory trained on our internally designed and
developed ITS system. In addition to the factory training, 33 of our field
technicians are A+certifled. After the completion of a course provided by CST
Direct, the technicians are then certified by Thomson Prometric. A+ certification
validates that a technician processes the latest skills needed by today's
ALASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
computer support professionals. It is an international, vendor-neutral
certification recognized by major hardware and software vendors, distributors
and resellers. A+ certification confirms a technician's ability to perform tasks
such as installation, configuration, diagnosis, preventive maintenance and
basic networking. The exam also covers domains such as security, safety and
environmental issues and communication and professionalism. A+ certification
ensures the right people have the right skills.
The follOWing table list of the specific certifications and professional affiliations
held by the base of our employees:
Microsoft· Certified Office Specialist
Microsoft • Certified MCT
Microsoft - MCSD
Microsoft - MCDBA
Microsoft· Certified MCSE
Microsoft - Certified MCP
Microsoft - Certified MCAD
Adobe - Certified Professional
Adobe - Adobe Certified Expert in Photoshop
Adtran Certified Solution Expert
Certified Internet Webmaster
Certified CNE
Certified PMP
Certified CNI
Certified ECNE
Certified Master CNE
Certified CCSI
Certified CCNA
Certified CCNP
Certified CISSP
Certified Clear Case: UNIX Windows
Certified Java Programmer
Certified Web Component Developer for J2EE
Certified Passport Switch 6000nOOo
Certified Passport Switch 1000/8000
Technical Writing Certification
Training and Development Certification
A+
N+

OCP - Oracle Certified Professional
OCA - Oracle Certified Associate

ALASKA DEPARTMENT OF CORRECTIONS

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SECURUS'

(3) TECHNICAL PROPOSAL

Professional Associations:
Society of Technical Communications
Usability Professionals
Microsoft Certified Trainer Advisory Council
CNE Professional Association
E-Learning Guild
American Society for Training and Development
APICS Association for Operations Management
ISM - Institute for Supply Management

5.24
ITS System Testing
The Proposal shall provide a comprehensive functional test plan to assure DOC of the
ITS system's readiness to accept inmate call out traffic. This test plan shall include a
checklist of items to be performed by the Offeror's implementation team and verified
by the DOC staff.

21

SECURUS has read and will comply.

The SECURUS Acceptance and Test Plan provides a complete and
comprehensive acceptance plan for the proposed system. This may be used in
every installation for the Alaska DOC. The acceptance plan is the standard
against which acceptance is typically measured. SECURUS looks forward to
working with the Alaska DOC in developing a specific plan that meets all of the
mutually agreed upon criteria.
Testing
Each system is placed under 'stress-testing' before it leaves the production
facility. This testing procedure simulates that all ports on the system are in
constant use 24 hours straight, for 7 days. The system is again tested onsite to
insure total functionality. Test calls are placed from each station port to each
trunk. The network integration is validated through a battery of tests that
include frame testing and file transmission.
Individual component tests will be completed by the project manager and field
technicians prior to beginning the 30-day operation period, including:
•

Place local Calls and listen to voice prompts

•

Select Spanish prompts

•

Place intraLATA, and interLATA calls

•

Attempt to call blocked numbers

•

Print sample call detail reports at the workstation

•

Verify that site received user manuals

•

Confirm and Test Prepaid calling

•

Attempt a 3-Way call

AlASKA DEPARTMENT OF CORRECTIONS

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(3) TECHNICAL PROPOSAL
•

Listen/monitor and active call

•

Query Recorded Call information

•

Place a call to a privileged number

•

All recording and monitoring functions

•

Assign and test PIN accounts. Complete Test calls for PINs

A standard checklist Is included In Attachment 1- SECURUS Test/Acceptance
Plan.

5.25
ITS System Acceptance
The Proposal shall provide a comprehensive acceptance plan for the ITS at each
DOC facility. ITS system acceptance shall be determined by a consecutive 30-day
period during which the system shall function "error free." The Offeror shall work with
DOC to determine the actual definition of "error free" operation. Failure of the system
to meet mutually agreed upon acceptance criteria for more than 30 days may result in
DOC requesting replacement of that particular system. Additional acceptance
requirements are stated in Section 3.5.1 of this RFP. Where a conflict exists, the more
stringent requirement as determined by the DOC shall apply.
~

SECURUS has read and will comply.

A standard checklist is included in Attachment 1- SECURUS Test/Acceptance
Plan.

5.26
ITS System Documentation
5.26.1 At the completion of the ITS system installation and implementation, the
Offeror shall provide a complete set of ITS system reference manuals that must
include information specific to the installation at each DOC facility.
~

SECURUS has read and will comply.

5.26.2 The Offeror shall supply trouble logs for all problems reported on the ITS
system on an as needed basis.

li:I

SECURUS has read and will comply.

5.26.3 The Offeror shall supply all necessary documentation to the DOC site
administrator relating to maintenance contact numbers, maintenance reporting
procedures, and maintenance escalation procedures, etc.
~

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
5.27
Training Requirements
It is critical to the success of the installation of the ITS that DOC personnel be
thoroughly trained in various aspects of the system operation. Therefore, the Offeror
shall provide a complete training schedule based on the following requirements.
~

SECURUS has read and will comply.

SECURUS will provide system training, including documentation, covering the
Secure Call Platform. All training is provided by experienced employees of
SECURUS. At the end of the training module, including the completion of
extensive hands on practice with the Windows-based user interface,
participants will be able to perform the functions necessary to the basic
operation of the Secure Call Platform. Training on the SECURUS Secure Call
Platform, including supplemental and refresher training, is provided at no cost
to the Alaska DOC.
SECURUS offers an extensive training program, along with detailed
documentation and automated voice Instructions, in order to prepare the facility
personnel and the inmate population for the use of the inmate telephone
system. SECURUS' training program enables facility personnel to take
advantage of the system's features beginning from the day of installation.
SECURUS will provide at least two days of on-site, classroom style training for
various levels of facility staff. The training emphasizes hands on
demonstrations to familiarize participants with the SECURUS Secure Call
Platform. The courses are designed to encourage participants to practice the
skills necessary to perform their daily functions on the SECURUS Secure Call
Platform. As the system is a Windows based program, most participants find it
easy to maneuver through the programs almost immediately.
Additionally, SECURUS will work with you to tailor our efforts to meet your
training needs. We can also do separate classes for different groups of
individuals to ensure that we are matching our training to each groups
requirements and focus on their individual needs.
Training Course Elements
SECURUS is committed to ensuring that the users of the system are provided
with ongoing training that will help them maximize the investigative and
administrative potential of the system. The following table details the standard
system training course elements that SECURUS will provide at no charge. In
addition, our customers are provided with detailed system manuals and
learning tools that will further complement their system administration
capabilities.

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(3) TECHNICAL PROPOSAL
Course Element

Description

System Components:
Purpose and Operation

Participants learn what a wide area network (WAN) and a
local area network (LAN) are, and how they relate to the
components of the system. All components of the system will
be discussed, as well as the centrally located system server
and backup system(s).

Secure Access:
Multilevel Password Security
Features, Functionality and Operation

Participants will be Instructed on how to set up and assign
different or specific access levels to authorized individuals.
Participants will also learn how to modify Initial access levels
and or Input additional levels based on facility clearance
objectives and designated entry to each application.
The facility administrator has the ability to determine system
accessibility by assigning passwords and security levels to
authorized personnel. Multi-Level access applies to each
application of the system with three primary levels - Low,
Medium and High. Participants will be trained In the manner
for which appropriate application levels are applied.

System Live:
1. Call Monitoring and Disabling
2. 'Live' Call Activation
3. Remote Access
4. Disabling
5. Investigative Tool

LIVE: Visual and Audio call monitoring will be described with
specific instructions on how to activate the primary functions
of this application. Specific features of the 'Live' monitoring
screen will be discussed In detail to Include:
•

column headings

•

manipulation of the Information order

•

'hot' keys for disabling/enabling ports

•
multiple party monitoring
REMOTE: The monitoring application tools will be discussed
to Include on-site 'Live' monitoring and the remote access
capabilities specific to performing tasks related to the "Live'
call retrieval and forwarding functions.
DISABLING: Authorized personnel will also be trained In the
area of phone control for the purpose of disabling individual
or multiple ports when immediate action Is required.
INVESTIGATIVE: The potential to deter and control crime
within the facility and outside the facility through the use of
call monitoring will be discussed. Actual customer
experiences will be shared with the participants.

Prof/ler:
PIN & PAN Setup/Maintenance.
Prisoner Identification #s
Call Restrictions/Privileges Personal
Allowed # Lists
Global Assignment

Participants will learn how to:
o

Establish an inmate PIN record with specific number
assignments, time restrictions and audit trail of calls

•

Define a Personal Allowed Number list with specific
number restrictions and called party association

•

Assign Private Number Status for attorney/client
privilege (disables recording and monitoring capabilities)

•

Assign 'Watched' Number Status
•
Remote and on-site alerting capabilities

o

Apply Call Restrictions per PIN

•

•

Time of day restrictions

•

Call limitations based on dally, weekly and monthly

•

Special calling privileges

Access record for editing and modifications

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·':~' SECURUS"
IW.;FNcq

_ _ _ _ _ _ _ _ o. . . .

Course Element

(3) TECHNICAL PROPOSAL

"j~'''f

Description

•

Global number assignment

Watched Number Alert:
Audible watched number alert

Selected participants will be Instructed on how to designate
specific numbers as 'watched' through the 'Watch Alert'
feature of the Number Restrict Editor application.

Covert Alert:
Remote Live Monitoring of
Calls

Participants will be instructed on how to set up and establish
remote call forwarding and monitoring for those numbers
that are under surveillance. Participants will learn how to
enter new numbers and the destination number to which the
call will be forwarded once In progress. Additionally,
participants will also learn how to display the actlvelinactlve
list of those numbers assigned a 'watch' status.

Call Playback Function:
Recorded Playback
Copy Function
Restore Function

PLAYBACK: The participant will be taught how to selectively
retrieve and listen to a pre-recorded conversation that Is
resident on the hard drive, backed-up to A1T device or other
archival device.
COPY: Participants will be Instructed In how to copy a prerecorded conversation to a CDR device that offers enhanced
portability and a valuable tool for building a library of
evidence.
RESTORE: Instruction will be provided on the restorative
capabilities of the system relative to the tape backup
function.

Recorder Application:
Hard-Drive Capacity
Back-up Function
Labeling Function

HARD-DRIVE: The participant will be versed in the storage
capacity of the hard-drive with specific Instruction on the
importance of maintaining a tape drive back-up.
BACK-UP: Instruction specific to the back-up process and
storage life of the calls.
LABELING: Participants will be Instructed In the proper
labeling of storage devices for the purpose of recall and
playback of audio calls.

Three Way Call Detection:
Methodology
Options Available
On-Site Controls

METHODOLOGY: Participants will be Instructed in the
methodology employed to reduce the Incidence of 3-Way
calls.
OPTIONS: Instruction will be prOVided on the options (tag line
messaging, call termination, etc.) available for handling
potential 3-Way calls.
CONTROLS: Participants will learn how to adjust the
sensitivity settings to reduce the Incidence of flagging calls
that are not 3-Way attempts.

Restrict Number Editor:
Search Parameters
New Number Assignment
EditinglDelete Restrictions
Restrictions & Assignments
Validation Codes

SEARCH: Instruction will be provided on the restriction
feature, which allows authorized personnel to search,
retrieve, review and edit number restrictions.
The use of this feature as a tool to officers and Investigative
personnel will be described In detail.
NEW: Instruction will be given on how to add a new number
and apply restrictions to it such as 'Watched', 'Free', 'Call.
Block' and 'Private'. Use of the description field for
comments or reasons for the restriction will also be
discussed.
EDIT: Participants will also be Instructed on how to Identify,
edit and delete a telephone number andlor restrictions that
has been previously entered In the system.
RESTRICTIONS: Participants will review each of the number
restrictions and assignments available through this

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• .': SECURUS
_______

(3) TecHNIcAL PROPOSAL

...
p'"___.

....u(E;;;.,·;.~.~:.Jl

Course Element

Description

application to Include call blocks, harass and PERMAblock
function, free, private and watched status, and the wildcard
feature.
VALIDATION: Review the validation process. The associated
codes and status of the number will be Included.
Investigative Reports:
Tracklngfanalyzing inmate call
patterns
Report Types
Parameter Fields
Selective Grouping
Global Restrictions

REPORTS: Participants will review each of the 15 standard
reports with discussion on the capability for generating user
specific reports.
PARAMETERS: The participant will be versed In the
parameter fields relative to each report and how to generate a
report with user defined information and report content. The
participant will be Informed of the Investigative values of the
report application. The parameter fields include Information
relative to each telephone, location, destination number, date,
PIN, call duration, call type, frequency of calls, etc.
SELECTIVE: Participants will receive Instruction on how to
perform group or Individual call searches from a single
application.
GLOBAL: Participants will also learn about the value added
function of the global administrator for number restrictions.

Call Tracker:
Case notes with embedded
conversations
Investigative Tool
Case Management

Participants will be instructed In how to establish an
Investigative log of calls with specific tracking Identifiers. The
instruction will also Include the ability to search, edit and
expand existing record logs and the value It offers the
investigative unit for case management.

Transporter:
'True Portability with embedded call
detail

Authorized personnel will be Instructed in the methods to
copy one or multiple calls to a CD that can be played on any
PC without system software. Participants will also be taught
how to create a CD for use on any audio stereo device (e.g.,
'Boom Box' or car stereo system).

Optional Calling Methods:
Debit Based Platform
Prepaid Card
CBS Account Prepayment

In addition to collect calling, additional calling options are
available through the system. Participants will be provided
with an overview of each option and the value It offers.
DEBIT: The system offers a fUlly Integrated debit based
calling platform that offers additional tracking controls of the
inmates calling activities.
PREPAID: Cards can be purchased and then resold through
the commissary to allow inmates to prepay for calls placed to
friends and family.
CBS: Family and friends have an option to prepay their phone
charges through our dedicated customer care center.

5.27.1 The Offeror shall prOVide training to DOC at no cost.

o

SECURUS has read and will comply.

5.27.2 The Offeror shall provide end-user training on site at the various DOC facilities.

o

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
5.27.3 The Offeror shall provide on-site training for various levels of DOC staff
including part- time and full-time system administrators, special investigators, and data
entry specialists.
~

SECURUS has read and will comply.

5.27.4 The Offeror shall provide training for all assigned ITS system users on the
following matters:
A. How to create, delete and modify inmate records;
B. How to generate appropriate system reports;
C. How to maintain alert levels and respond accordingly when these levels are
exceeded;
D. How to change inmate restriction levels;

E. How to initiate system restrictions including the shutting down of individual
inmate telephones, groups of inmate telephones or the entire facilities systems;
and
F. How to use any filters to further refine searches for reports.
~

SECURUS has read and will comply.

5.27.5 The Offeror shall provide training on all components of the ITS.
~

SECURUS has read and will comply.

5.27.6 The Offeror shall provide full training on the provided recording equipment
including the live monitoring of inmate calls, playback of archived calls and the transfer
of calls to other media for playback at off-site locations.
~

SECURUS has read and will comply.

5.27.7 The Offeror shall provide refresher ITS system training for existing DOC
personnel when required by DOC and at no cost to DOC.
~

SECURUS has read and will comply.

5.27.8 The Offeror shall provide additional training for new DOC personnel when
required by DOC and at no cost to DOC.

o

SECURUS has read and will comply.

5.27.9 The Proposal shall describe any advanced ITS system training that may be
available to DOC personnel whether provided on-site at an DOC facility or off-site at
the Offeror's training facilities.

o

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
5.27.10 The Proposal shall include the name and the title of the person who will have
the overall responsibility for training.
~

SECURUS has read and will comply.

Karen Svensson, Technical Education Process Manager, will have overall
responsibility for training.
5.27.11 Written material utilized in the training program shall become the property of
DOC upon completion of the training sessions.
~

SECURUS has read and will comply.

5.27.12 The proposed ITS shall provide for on-line help for ITS operation,
administration, reporting and management functions.
~

SECURUS has read and will comply.

5.28
Post Installation and Expansion Requirements
5.28.1 DOC may require the addition of equipment at its facilities after the original
installation of the proposed ITS. The Offeror shall install additional equipment within
30 days of notification from DOC authorized personnel. This equipment and
installation shall be at no cost to DOC.
~

SECURUS has read and will comply.

5.28.2 The Offeror shall be responsible for making all ITS system modifications
necessary to allow inmates to place calls as industry dialing requirements change, at
no additional cost to the DOC.
~

SECURUS has read and will comply.

5.28.3 The Offeror shall be responsible for complying with and updating the ITS
system for any regulatory changes and requirements during the Contract term at no
additional cost to DOC. These regulatory changes and requirements include federal,
state, county and municipal modifications.
I

~

SECURUS has read and will comply.

5.28.4 All call processing and call rating information shall be kept current by the
Offeror to ensure the ability to place calls. This information includes, but is not limited
to, local exchanges, area codes, vertical and horizontal coordinates, and any other
information necessary to accurately process and rate calls. The Offeror shall provide
DOC with rating information for all cases when requested by DOC.
~

SECURUS has read and will comply.

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SECU

(3) TECHNICAL PROPOSAL

5.28.5 DOC reserves the right to renegotiate the Contract in the event thal. (A) calling
rates become noncompetitive and/or (B)advances in technology, equipment and/or
software are such that retaining existing equipment and/or software would not be in
DOC's best interest. (C) if the number or minutes of calls increase substantially due to
unforeseen circumstances.

o

SECURUS has read and will comply.

5.29
Prepaid Calling Requirements
5.29.1 The proposed ITS must provide for inmate use through prepaid calling in
addition to collect call mode. The Offeror shall develop a prepaid calling plan that shall
allow for the establishment of a new prepaid account with the Contractor to be funded
by a person(s) on the inmate's calling list who is duly approved by the DOC to receive
calls from an inmate as a voluntary alternative calling and payment procedure to the
standard collect call procedure. Those accounts shall be established without an
account set-up fee. This pre-paid program will not require staff time, maintenance, or
cost from the DOC. The Offeror shall be responsible for providing staffing and any
other resources necessary to implement a prepaid calling plan. The rates for
consumer charges under the prepaid calling plan are set forth in Sections 5.28.8,
5.28.9. and 5.28.11. The commission owed to the DOC under the pre-paid calling plan
is sel forth in Section 5.29.10. Prepaid calling cards if approved and utilized must
be available through the facility commissary.

o

SECURUS has read and will comply.

Prepaid for Friends and Family
Prepaid Accounts allow the end user complete control of his or her account.
The customer can deposit any amount of money into the account and can
monitor the amount of money s/he wishes to spend on collect calls from the
prison.
Alternate billing options are presented to customer as the solution for call
completion, such as Prepayment, or Direct Billing for Special Accounts (bail
bonding companies, attorneys public defenders, etc).
With prepayment, the customer is asked to submit payment to establish Prepaid
Account. Payment options are:
•

Western Union Quick Collect

•

Visa, MasterCard by phone

•

Check by phone

•

Money Order, Cashier"s check by US Mail

The customex must maintain a positive balance in account to avoid line
restriction. The customer will receive an automated courtesy call when account
balance reaches $20 .
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~"
)i!!!". "."~. SECURUS"
Tf!~HNt'l (1r'Lf

(3) TECHNICAL PROPOSAL

"This is Correctional Billing Services. This courtesy call is being made to
advise you that the balance in your prepaid account is $20 or less. To
prevent any interruption in your service, please forward add/tional payment,
or call Correctional Billing Services at 800-844-6591. Again, that number /s
800-844-6591. Thank you."
The end user can call into the Correctional Billing Services' automated system
to access account status at any time, and can also talk to a live operator for
assistance.
Prepaid Debit
SECURUS' prepaid debit option allows inmates to pay for the calls they make
from a correctional facility, including international calls, with funds from their
trust account transferred to a telephone pre-pay account.
Facilities utilizing the SECURUS system have complete administrative control
over this prepaid option, including establishing the prepaid accounts, applying
funds to those accounts, managing reporting functions and issuing refunds
where appropriate.
Each prepaid debit account utilizes a PIN to ensure the inmate's account is
properly secured and no one else can charge calls to that account. The account
balance is announced at the beginning of each prepaid debit call, and the call
will only be placed if the account has sufficient funds to pay for at least a one
minute call.
5.29.2 At the beginning of the contract term, the prepaid, PIN-controlled mode shall
be fully implemented at all DOC institutions listed in Table One. It is the intention of
DOC to implement the ITS in a prepaid mode for all 50 states, United States territories
and international countries.

Ii:1

SECURUS has read and will comply.

5.29.3 The proposed ITS shall process prepaid or collect calls depending on the
choice made by the inmate caller or automated equipment. When placing a call, the
inmate will be prompted, in advance, of insufficient funds on the account. The ITS
shall confirm that funds are available in the pre-paid account after the telephone
number and PIN are dialed by the inmate, but prior to placing the call.

Ii:1

SECURUS has read and will comply.

5.29.4 In order to utilize the features of the prepaid calling plan, the ITS system must
be configured to use system PINS for phone calls. The ITS prompts for this
information after capturing the dialed digits for each call. The ITS system should use
both the called number and the PIN to make prepaid call decisions. The PIN and
telephone number identifies the prepaid account that must be checked for a sufficient
balance. In order to insure appropriate coverage of prepaid call charges, the ITS
system should freeze sufficient number of minutes allowed by the duration controls
and the prepaid call rates which are mileage banded, date, and time-of- day sensitive.
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SECURUS"

f(; ~I iN·... ; • !i~.'.....

(3) TECHNICAL PROPOSAL

Money is frozen so that no other withdrawals may be made on that account while a
call is in session. If the account balance is less than the amount needed to cover the
maximum allowed call duration. the call is processed either as a prepaid call. but only
for the length of time allowed by the existing balance or processed as a collect call.
~

SECURUS has read and will comply.

SECURUS employs the most sophisticated intelligent validation network in the
industry. As a real-time validation system, each dialed number is thoroughly
analyzed before the call is allowed to process. This includes determining
payment options, balance of the account, if the area code and exchange are
valid, checking the number against any restrictions such as customer requested
blocks, and verifying type of phone service through the national Line
Information Data Base (LIDB). Once the dialed number passes all these tests it
will be dialed by the system.
The SECURUS Secure Call Platform (SCP) offers standard calling cards and an
additional option for automated card-less debit calling that are linked to the
inmate PIN. Optionally, the DOC can create a separate debit calling account
through which the inmate purchases a set amount that is then resident in the
inmate telephone system (SCP Debit). All information regarding debit becomes
part of the profile for the inmate. If the inmate is transferred, all profile
information including debit balance is also transferred with the inmate.
5.29.5 The proposed ITS must provide for true "answer supervision" for the debiting
of prepaid charges. Debiting shall begin when the call is answered by the called party
and shall terminate when either the inmate or the called party hangs up.
~

SECURUS has read and will comply.

5.29.6 The Offeror shall provide the prepaid call services required in this RFP through
the use of an automated operator. An inmate shall never be connected to a "live"
operator.
~

SECURUS has read and will comply.

5.29.7 The Offeror must describe the following functionality when the ITS system is
operating in a prepaid mode:

A. Prompts inmate callers of:
(1)
The dialed number is not on the inmate's approved calling list.

6!1

SECURUS has read and will comply.

The Secure Call Platform will prompt inmate callers in the prepaid
mode if the dialed number is not on the inmate's approved calling
list.

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SECURUS"

(3) TECHNICAL PROPOSAL

(2)

To select the pre-paid or collect option after the phone number
and PIN is keyed In, unless automated equipment handles this
function.

~

SECURUS has read and will comply.

The Secure Call Platform will prompt the inmate to select the prepaid or collect option after the phone number and PIN is keyed in.
The feature can be programmed according to the Alaska DOC's
needs.
a. The call being terminated because of insufficient funds in the
pre-paid account.
~

SECURUS has read and will comply.

The account balance is announced at the beginning of each
prepaid debit call, and the call will only be placed if the
account has sufficient funds to pay for at least a one minute
call.
D. Checks account balance to determine whether sufficient funds exist to place
the call.

21

SECURUS has read and will comply.

SECURUS' prepaid debit option allows inmates to pay for the calls they
make from a correctional facility, including international calls, with funds
from their trust account transferred to a telephone pre-pay account.
Facilities utiliZing the SECURUS system have complete administrative
control over this prepaid option, including establishing the prepaid
accounts, applying funds to those accounts, managing reporting
functions and issuing refunds where appropriate.
Each prepaid debit account utilizes a PIN to ensure the inmate's account
is properly secured and no one else can charge calls to that account. The
account balance is announced at the beginning of each prepaid debit call,
and the call will only be placed If the account has sufficient funds to pay
for at least a one minute call.
E. Sets the minimum and maximum call durations.

2J

SECURUS has read and will comply.

With SECURUS' calling platform, inmate call duration is completely
programmable and may be limited to a specific time interval, e.g. 15
minutes per call. The time limit may be changed for each active line,
individual inmates, and/or the entire system. Additionally, the Alaska DOC
can choose to limit the number of calls per day or week, hours during
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(3) TECHNICAL PROPOSAL
which calls can be made, and the type of calls that can be made during
each time period.
A verbal warning can be given at three (3) minutes, one (1) minute, and
thirty (30) seconds before the end of the programmed time interval,
indicating that the call will be terminated. This feature is also
programmable. Both the inmate and the called party are notified of call
termination by voice prompting at one minute prior to the end of the call's
pre-programmed time limit. By assigning a different Class of Service, call
termination notification may be disengaged for specific numbers such as
attorney's numbers, public defenders, etc. All call records contain a
'reason for termination' code that indicates why a call ended.
E. Allows or restricts calls based on standard call controls such as PIN, called
number, phone used, and time of day.
~

SECURUS has read and will comply.

Many restrictions may be tagged to any PIN or telephone number
associated with a PIN.
Examples of restrictions are:
•

Time of day and/or days of week that a number may be called

•

Maximum duration of a call for that number and/or PIN

•

Maximum number of calls to that number or from that PIN per
day/week/month/amount, etc.

•

Allowed telephone numbers

• Phone used
When restrictions are imposed, they are automatically managed by the
calling platform.
5.29.8 The Offeror's Inmate Class of Service prepaid call rates charged to the
inmate, within Alaska, regulated by the RCA, shall not exceed tariff per minute rates
and tariff per call surcharges, applicable to local, intrastate/intraLATA toll and
intrastatelinterLATA calls originating from DOC facilities collectively, including
surcharges. The called party will pay a per call surcharge regardless of the duration of
the call, in addition to specified per minute rates that vary based upon the type of call.
The intrastate/intraLATA per minute rates are mileage banded, date, and time-of-daysensitive. The Offeror's Intrastate Tariff Rates shall remain fixed for the term of the
Contract and not be changed without the DOC's written consent.

Ii'J

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL

5.29.9 The Offeror's rates charged to the called party for prepaid calls outside of
Alaska, regulated by the FCC, shall not exceed the tariff per minute rate for prepaid
long distance calls and shall not exceed the surcharge rate for Inmate Class of
Service. The Offeror shall provide its interstate per minute rate and surcharge. The
Offeror's interstate tariff rate and surcharge shall remain fixed for the term of the
Contract and not be changed without the DOC's written consent.

o

SECURUS has read and will comply.

5.29.10 The Offeror shall provide a percentage of the gross call cost for all answered
prepaid calls as a monthly commission fee to DOC. The monthly commission
percentage paid to DOC shall not be less than 50% of the gross call cost for all
answered prepaid calls. The Offeror shall not deduct fraudulent, un-collectible or unbillable calls, Local Exchange Carrier (LEC) access, LEC or long distance usage,
maintenance or any costs of running the ITS, from the gross call cost for all answered
prepaid calls prior to applying the commission percentage rate for DOC. In other
words, the commission percentage rate shall be based on gross call cost including per
call surcharges and per minute charges, not the net after expenses.
AMENDMENT NUMBER ONE:
The following changes/additions are required:
Change Section 5.29.10 of the RFP to read:
5.29.10 The Offeror shall provide a percentage of the gross call cost for all
answered prepaid calls as a monthly commission fee to DOC. The Offeror
shall not deduct fraudulent, un-collectible or un-billable calls, Local
Exchange Carrier (LEC) access, LEC or long distance usage,
maintenance or any costs of running the ITS, from the gross call cost for
all answered prepaid calls prior to applying the commission percentage
rate for DOC. In other words, the commission percentage rate shall be
based on gross call cost including per call surcharges and per minute
charges, not the net after expenses.
SECURUS has received and read the AMENDMENT NUMBER ONE
changes and responded in the Cost Proposal as required.
5.29.11 The Offeror's Rates for international calls shall be the current prevailing cost
for international calls to the specific country being called.
~

SECURUS has read and will comply.

5.29.12 A check for the commission amount, for the prepaid mode, shall be sent to
DOC no later than 45 days after the close of the billing month. For example, a
commission check for calls made during April shall be forwarded to DOC no later than
June 15th. A summary report shall be provided with each commission check, that
includes the follOWing :

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(3) TECHNICAL PROPOSAL
A. Total commission figure broken down by institution;
~

SECURUS has read and will comply.

B. Listing of total minutes, total calls by institution;
~

SECURUS has read and will comply.

C. Amount billed for services at each institution.
~

SECURUS has read and will comply.

5.29.13 Inmates will get information on how to use the prepaid calling plan and how
their family and friends can use it. The Contractor will provide information to the DOC
outlining the policies and procedures of the prepaid calling plan, including but not
limited to, a description of the features of the plan and instructions to families and
friends as to how to set up the account. The DOC will then distribute this information
to inmates. The Contractor shall work with the DOC to educate the inmates, friends,
and families regarding the process for establishing a prepaid account and
understanding the features of the plan. The Contractor will publish a "1-800" number
for inquiries related to the prepaid calling plan. The Contractor's representatives will
assist inmate family members and friends with payment questions and other customer
service inquiries. The Contractor shall provide information regarding hours and days
of operation of the customer service system on a 24 x 7 basis. All hours of operation
shall be shown using Alaska time.

o

SECURUS has read and will comply.

Prepaid for Friends and Family
Prepaid Accounts allow the end user complete control of his or her account.
The customer can deposit any amount of money into the account and can
monitor the amount of money s/he wishes to spend on collect calls from the
prison.
Alternate billing options are presented to customer as the solution for call
completion, such as Prepayment, or Direct Billing for Special Accounts (bail
bonding companies, attorneys, public defenders, etc).
With prepayment, the customer is asked to submit payment to establish Prepaid
Account. Payment options are:
•

Western Union Quick Collect

•

Visa, MasterCard by phone

•

Check by phone

•

Money Order, Cashier's check by US Mail

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(3) TECHNICAL PROPOSAL
Below Is an illustration of CBS process diagram.

CLEAR CUSTOMER
<=DOD

D

Valid lion
UNBILLABLE

I~

•. SECURUS

L:J

, ,- AYSOipd@S"'; .
, cjiStomer· .
.. ~ppol1
:80~591

'Correctional BiIIlng'SerVlces' , ,paYment TYstes' .
C~j(lit·9ard~··" ,
'•.~. uYe:AgentS:
~

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~_ ... ;..,

'.

...,

,

.

i

~B.h)~·;,Unbloc:,k ,
'Es:t8bllsh ciiland'acCounts
>·.~q~ng ~~ices ..
,... .

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..~R~Iv.ANYOther issue .

C?~k. by ~h()ne.

Western urlion .
,.M~il~cineY9roef
Cash'<

The customer must maintain a positive balance In account to avoid line
restriction. The customer will receive an automated courtesy call when account
balance reaches $20.
"This is Correctional Billing Services. This courtesy call is being made to
advise you that the balance in your prepaid account is $20 or less. To
prevent any interruption in your service, please forward additional payment,
or call Correctional Billing Services at 800-844-6591. Again, that number is
800-844-6591. Thank you. "
The end user can call Into the Correctional Billing Services' automated system
to access account status at any time, and can also talk to a live operator for
assistance.
Prepaid Debit
SECURUS' prepaid debit option allows inmates to pay for the calls they make
from a correctional facility, including international calls, with funds from their
trust account transferred to a telephone pre-pay account.
Facilities utilizing the SECURUS system have complete administrative control
over this prepaid option, including establishing the prepaid accounts, applying
funds to those accounts, managing reporting functions and issuing refunds
where appropriate.
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(3) TECHNICAL PROPOSAL
Each prepaid debit account utilizes a PIN to ensure the inmate's account is
properly secured and no one else can charge calls to that account. The account
balance is announced at the beginning of each prepaid debit call, and the call
will only be placed if the account has sufficient funds to pay for at least a one
minute call.
Friends and Family Assistance
SECURUS will provide both web-based and telephone-based access to family
and friends for services including complaint resolution, call refunds, and
number blocking/unblocking. Inmates' family and friends' concerns related to
the Inmate Telephone Service will be handled by 400 professionals of the
Correctional Billing Services (CBS), the largest Customer Care Center in the
Inmate calling industry. CBS is a division of SECURUS, created specifically to
address billing, call blocking and any other concerns inmates and their families
and friends might have. This division is also responsible for maximizing collect
call completion and improving inmates' and their families and friends'
communication. CBS is available to the inmates' friends and families 24 hours a
day, 7 days a week through a call center (7days a week) or internet support
applications (24 hours per day and 7 days a week).
SECURUS will also provide a brochure that the Alaska DOC can distribute to
Inmates with instructions on how friends and families can set up prepaid
accounts.
Please refer to Attachment M - Prepaid Calling Cards.
5.30
Phase Out Plan
The Proposal shall describe a plan for a phase-out situation at the expiration or
termination of the Contract term should the Offeror not be selected for the next
contract to provide an ITS to DOC. Upon the expiration or termination of the Contract,
should DOC award any succeeding contract for inmate telephone service to a vendor
other than Offeror-Contractor, Offeror- Contractor agrees to cooperate fully and in all
respects with the DOC, and the new contracted vendor in accomplishing an efficient
and effective transfer of responsibilities.

o

SECURUS has read and will comply.

It is SECURUS' standard practice to work closely with the customer and new
vendor enforcing a smooth transition from our service to another, including but
not limited to the existing PIN/PAN information to the new provider in a
multitude of file formats. SECURUS understands that maximum uptime of
communications is important to the facility and residents of the facility.
Installation of individual telephone sets is the most time consuming task during
a transition and SECURUS allows purchasing of eXisting sets in place or if all
new equipment is required, SECURUS will permit the new vendor to remove
existing sets while installing their own.
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Provisioned services from Local Exchange Carriers will remain active until all
services for a facility have been replaced with the new vendor's services.
Additionally all cable termination blocks installed by SECURUS will be clearly
labeled and considered the property of the Alaska DOC providing a clear
demarcation point for the new vendor.

5.31
Installation of the ITS Equipment and Software
5.31.1 Installation shall conform to the applicable Alaska Building Code, National
Electric Code (NEC) and all other applicable national, state, and local codes and with
accepted telecommunications' industry standards.

o

SECURUS has read and will comply.

5.31.2 Where components, cables, cabinets, etc. are mounted on walls, ceilings, etc.,
suitable anchors shall be used, so that if anyone hanger should fail, the device will
remain securely in place.

o

SECURUS has read and will comply.

5.31.3 Unless otherwise noted, all cable and components shall be supported by the
building structure. Cables shall not be fastened to or lay on, a suspended ceiling.
Cables shall not be fastened to the support wires of suspended ceilings, electrical
conduits, or any mechanical or plumbing system pipe or other equipment.
~

SECURUS has read and will comply.

5.31.4 All manufacturers' specifications and recommendations shall be strictly
adhered to. Cable pulling tension and bend radii are critical because improper
handling will cause physical abnormalities that will cause signal degradation.
~

SECURUS has read and will comply.

5.31.5 The Offeror shall re-use eXisting station cabling installed at each DOC
institution for the Inmate Station Equipment (Telephones). In cases where existing
cabling cannot be used, the Offeror shall install new station cabling (Category 5E
minimum) at no cost to DOC. Any new cabling shall include wall plate, cross
connection, patch cords, etc., as required by the DOC.
~

SECURUS has read and will comply.

5.31.6 The Offeror shall obtain DOC's permission, in writing, before proceeding with
any work that requires cutting into or through girders, beams, concrete or tile floors,
partitions, or ceilings, or any work that may impair fireproofing or moisture proofing, or
potentially cause any structural damage. DOC does not anticipate that such work will
be required to install the ITS equipment.

o

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
5.31.7 The Offeror shall protect all building components, finishes and equipment from
damage and, if so damaged, the Offeror shall be responsible for any needed repairs
or replacements, to the satisfaction of DOC.

o

SECURUS has read and will comply.

5.31.8 The Offeror shall always keep the work site free from accumulation of waste
materials and/or rubbish resulting from delivery of services. Offeror shall keep the site
at least broom clean. Upon completion of installation at the work site, Offeror shall
ensure that all of Offeror's tools, construction equipment, machinery, temporary
structures; surplus/waste materials and rubbish are removed from the worksite.

o

SECURUS has read and will comply.

5.31.9 Exposed wiring, wire mold or other surface mounted raceway shall not be
permitted in finished areas unless pre-approved by DOC.

o

SECURUS has read and will comply.

5.31.10 The Offeror shall provide all necessary labor, equipment and accessories to
complete the installation work in a satisfactory manner.

o

SECURUS has read and will comply.

5.31.11 The Offeror shall ensure that aII of its work and materials shall comply with all
local, county, state and federal laws, ordinances and regulations as well as any
direction of inspectors appointed by proper authorities having jurisdiction at each DOC
facility.

Ii:!

SECURUS has read and will comply.

5.31.12 The Offeror shall acquire all necessary permits, etc. Should violation of
Codes occur relating to this ITS, the Offeror shall correct the situation at no cost to
DOC.

o

SECURUS has read and will comply.

5.31.13 The Offeror shall conduct all work in harmony with other trades.
~

SECURUS has read and will comply.

5.32
Wiring Standard
5.32.1 Any additional wiring work that is done shall be performed in accordance with
the manufacturers' published standards and guidelines for a premise distribution
system. The purpose is to establish the highest level of end-to-end capability and to
prepare for future requirements.

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(3) TECHNICAL PROPOSAL

o

SECURUS has read and will comply.

5.32.2 Offeror shall follow manufacturers' wiring standards for cross-connect activities
and any additional wiring that may be required throughout the building.

o

SECURUS has read and will comply.

5.32.3 The Offeror is responsible for cross-connecting new systems to existing wiring
schemes. Offeror should not assume that existing facility wiring is properly labeled and
identified.

o

SECURUS has read and will comply.

5.32.4 Offerors shall assume that there will be some changes to current station
arrangements.

o

SECURUS has read and will comply.

5.325 Grounding and bonding shall meet or exceed EINIA-607,

o

SECURUS has read and will comply.

5.32.6 Additional telephone station wiring shall be twisted pair, 24 gauge, Category
5E, and shall be UL listed CMP, and shall conform to accepted industry, FCC and
NEC Standards as applicable to size, color code, insulation, etc. All Offeror installed
wiring shall be new.

o

SECURUS has read and will comply.

5.32.7 Cable connections, splicing and termination shall be done in accordance with
accepted industry practices and manufacturer's instructions.

o

SECURUS has read and will comply.

5.32.8 All supporting devices for the cabling must not pinch, bind, crimp, or in any
other manner cause the physical or performance characteristic alterations of the
cables.

o

SECURUS has read and will comply.

5.32.9 The Offeror shall be responsible for all costs associated with the testing of
wiring, both new and old, in preparation for the implementation of the new ITS.

o

SECURUS has read and will comply.

5.32.10 The Offeror shall be responsible for assuring that existing station wiring will
not adversely affect the performance of the Offeror's equipment or subsystems and
that distribution to user terminals will meet manufacturers and the DOC requirements.

o

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
5.32.11 The Offeror shall work with the DOC to determine the exact times when
Inmate Station Equipment (Telephones) can be replaced to reduce "down time".

o

SECURUS has read and will comply.

5.33
Patching and Painting
Offeror is responsible for restoring damaged walls, ceilings, and/or wall coverings to
their original condition.
5.33.1 The quality of workmanship shall be "Type 1 - Recommended," as set forth in
the latest edition of the Painting Specifications of the Painting and Decorating
Contractors of America,

o

SECURUS has read and will comply.

5.33.2. The quality of patching shall maintain the same fire rating as the original wall
or ceiling covering.

o

SECURUS has read and will comply.

5.33.3 Cutting and patching reqUirements shall be submitted to the DOC project
representative for their approval.

o

SECURUS has read and will comply.

5.34
Fire Stopping and Smoke Seals
Fire stopping includes, but is not limited to, openings in fire-rated floors and walls for
cables, conduits and trays. Fire stopping materials shall conform to ratings as required
by local and state building codes and as tested by nationally accepted test agencies
per ASTM E814 and UL 1479 fire tests.
5.34.1 Fire ratings shall be a minimum of one (1) hour but not less than the fire
resistance of the floor or wall being penetrated.

o

SECURUS has read and will comply.

5.34.2 Codes and Standards for fire stopping materials include:
ASTM E814
UL 1479
NFPA 101-88. 6-212/5 and 6-2.2.8

o

SECURUS has read and will comply.

5.34.3 Installation shall conform to manufacturer's printed instructions for installation.

o

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
5.34.4 Fire stop materials shall be non-combustible silicone elastomer sealant having
a UL classification as a "fill, void or cavity materiaL"

o

SECURUS has read and will comply.

5.34.5 The Offeror shall submit manufacturer's product data, specifications, and
installation instructions to the DOC Project Representative for review and approval
prior to making any penetrations.

o

SECURUS has read and will comply.

5.34.6 All penetrations and accompanying fire stopping shall be documented in
writing by the Offeror. Such records shall include objects penetrated, characteristics of
the penetration, and location,

o

SECURUS has read and will comply.

5.34.7 DOC staff and applicable Code authorities shall examine fire stops prior to
closing out work.

o

SECURUS has read and will comply.

5.34.8 Fire stopping of new penetrations shall occur by the end of each working day.
~

SECURUS has read and will comply.

5.35
Security
The work comprising this ITS shall be performed at DOC institutions listed in Table
One. The Offeror and subcontractors shall comply with the following special working
conditions:
5.35.1 Be cleared for security access by DOC. Offeror shall submit a list of names of
all persons expected to be on the work site. The completed list shall be submitted, for
approval, to the DOC prior to any person's appearance at the work site. See
attachment 10, Security Information Sheet.
~

SECURUS has read and will comply.

5.35.2 Daily check-in with DOC security and follow all DOC security rules.

o

SECURUS has read and will comply.

5.36
Safety
5.36.1 Offeror shall comply with federal, state, municipal, and OSHA laws, rules,
regulations, and code requirements.
~

SECURUS has read and will comply.

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(3) TECHNICAL PROPOSAL
5.36.2 Offeror shall be responsible for initiating, maintaining, and supervising all
safety precautions and programs in connection with performing Contract services.
Offeror shall take all reasonable precautions for safety of, and shall provide all
reasonable protection to prevent damage, injury, or loss to the following: (A) all
employees providing service and other persons who may be affected thereby; (B) all
materials and equipment to be used in providing the services; and (C) other property
at the site or adjacent thereto.
~

SECURUS has read and will comply.

5.36.3 Offeror shall ensure that required fire-fighting apparatuses are accessible at all
times. Flammable materials shall be kept in suitable places outside the DOC
institution.
~

SECURUS has read and will comply.

5.36.4 The Offeror shall comply with all DOC requirements for facility access
including, but not limited to, tool control, background checks and dress code,
~

SECURUS has read and will comply.

5.37
Problem Notification
If the Contractor becomes aware of possible problems that could result in delay in
completion of the ITS system or schedule then immediately notify the designated DOC
project representative by telephone, with written confirmation within 72 hours, giving
the cause and probable effect, and recommendations for corrective action. Failure to
promptly notify DOC may be a basis for determining Contractor's negligence in an
otherwise excusable delay. Possible delay problems shall not be interpreted as
relieving the Contractor from contractual responsibilities.
~

SECURUS has read and will comply.

5.38
Delivery
DOC may delay any delivery to a mutually agreeable time. All deliveries shall be FOB
destination. The Offeror shall be on-site to receive all deliveries.
~

SECURUS has read and will comply.

5.39
Work Schedule
The successful contractor will be required to submit their filing for RCA
certification within 30 days of contract award.
~

SECURUS has read and will comply with the understanding that upon
contract award, required filings for local collect calling will be submitted

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a·~ SECURUS
I fT~l-:N\1i

(3) TECHNICAL PROPOSAL

,-IG"~":~

Immediately with the Regulatory Commission of Alaska. Delays beyond
the control of SECURUS do to RCA's untimely approval of applicable
tariffs should not be considered as a failure to perform.
The systems must be installed and fully operational within 120 days of RCA
certification of the successful contractor. The successful contractor must
comply with all RCA requirements.
~

SECURUS has read and will comply.

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1

SECURUS

(3) TECHNICAL PROPOSAL

Experience and Qualifications
Staff Qualifications - A current resume/vitae of education, training and experience for
each individual (contractors, contract staff, subcontractors, and volunteers) who will be
providing direct treatment services must be included with the offeror's proposal. If the
offeror proposes to utilize a subcontractor for the provision of services, a letter of
commitment and current resume/vitae from each proposed subcontractor must also be
included with the offeror's proposal. (See Section 1.14 for more information on
SUbcontracting.)
Resumes must include information that clearly delineates the qualifications,
training, and experience of each individual who has been identified to provide
services under the terms of the contract. (Copies of current state licenses and
certifications must also be included, as appropriate. See Section 6.03[b]).
~

SECURUS has read and will comply.

SECURUS has an organizational structure designed to provide efficient
delivery of services and products to our customers. The following are unique
departments and their primary responsibility in delivering outstanding
service to our customers:
Department

Role

Field Operations
Engineering
Installation
Service Center
Network Operations Center
Customer Billing Services
Administrative Services
Billing Operations
Product Management
Applications Development
Quality Assurance
Research and Development
Accounting and Finance
Human Resources
Purchasing
Legal
Regulatory
Customer Satisfaction
Sales
Marketing

Maintenance of Equipment and Networks
Designs Customer Specific Systems
Installs New Systems
Trouble Reporting and Resolution
Network Monitoring and Trouble Resolution
Account Interface for Friends and Families
Provides Administrative Assistance to Facilities
Manages the Billing/Account Validation Process
Product Ufecycle Management
Creation of Software and Telephony Programs
Application and hardware testing
Scientific Innovation Applied to Products
Financial Integrity
Attracting and Retaining High Quality People
Supplier Identification and Order Fulfillment
Contract and Corporate Compliance
Compliance with local, state and federal regulations
Obtains Customer Feedback via Surveys
Customer Communications
Product and Corporate Promotion

The most important aspect of our organization structure as presented below
is that each of these departments is committed to providing the
administrative structure that interfaces with our accounts. The key person in
our administrative structure will be Kevin Collins, the Account Manger for
your account. The Account Manager is your single point of contact for all
issues relating to services and products provided by SECURUS. For the
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(3) TECHNICAL PROPOSAL
Alaska DOC, the Account Manager will be dedicated to your account and will
be assisted by Ken Rose, Regional Service Manager, and dedicated to
provisions of services to the Alaska DOC. From an administrative
perspective, the Alaska DOC will also be in contact with our service center,
24 hours a day, 7 days a week, to report specific problems at your sites.
SECURUS has provided brief BIOS for each of our key personnel below. For
detailed resumes, please refer to Attachment J - SECURUS Key Personnel
Resumes.
Kevin J. Collins, Senior Account Executive
SECURUS Technologies DOC Team
Kevin Collins has been with SECURUS Technologies in various management
capacities for eleven years and has been involved in the telecommunications
industry for over 22 years. As Senior Account Executive for the SECURUS
DOC team his responsibilities are establishing the business relationships
with State Department of Corrections and managing the Canadian
Corrections Market with strategic partners.
Further responsibilities are interfacing with various account teams, product
teams and Industry consultants to develop creative solutions. His past
experiences include the role as Regional Vice President Prison Market. His
role included the account management of several Regional Bell Operating
Companies, State Department of Corrections market, and the Canadian
Corrections market. His various past responsibilities included the
management of the T·NETIX account management team for the Midwest and
Qwest Communications territory. The Canadian Criminal Justice relationship
was initiated in February 2000 as the Canadian corrections market
opportunity emerged with TELUS Communications.
Prior to joining T·NETIX, Inc. Mr. Collins was in sales management in the
telecom industry managing a $1 OOM+ annual revenue stream in major
account markets including IBM, Hewlett· Packard, Chevron, Lockheed
Martin, Lucent, and Exxon.
Ross Preston, Account Executive
Ross Preston has over 24 years experience in the telecommunications
industry. He has held management positions with MCI Telecommunications,
Qwest Communications and Verizon Business. The past 12 years of his
career has been spent serving the Government Markets sector for a variety
large communications contracts. Those contracts included; inmate
telecommunication services, voice, video and data as well as application
based services. While with MCI Telecommunications Ross was the company
liaison with direct responsibility for the partnership with the DOC's
satisfaction. Ross has overseen inmate telecommunications contracts for
the State of Florida, Arkansas and Louisiana.

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(3) TECHNICAL PROPOSAL
Andy Fall, Former Territory Manager
Andy Fall is the current Account Manager for SECURUS Technologies
serving the Alaska DOC and has acted in that capacity since December 2004.
Andy currently provides Account Management for facilities in Idaho, Oregon
and Washington as well.
Andy has over 10 years experience in sales and sales support of Inmate
Telephone Systems to City, County, State and Special Jurisdictions and over
20 years experience in sales and sales support of products and services to
the Corrections Industry including commissary, trust fund software and
Identification biometrics
Andy holds an undergraduate degree from Whittier College and a graduate
degree from Pepperdine University.
Andy is based in Portland, Oregon.
Ken Rose, Regional Field Service Manager
Ken is currently responsible for all Field Service Technicians in WA, AK, OR,
NV, CA, & AZ. He will be the first point of contact for any escalation issues
that may arise. Ken has over 26 years experience in the telecommunication
field, with the last 8 years in the inmate industry. He holds a Masters degree
In Computer Information.
James LeBoeuf, DOC Product Engineer
James has supported inmate systems and correctional facility accounts for
over 17 years in Operations Management and Technical Sales. He has been
directly involved with Installation and Maintenance of 300+ correctional
facilities and indirectly involved as team management for 1000+ facilities
throughout the Continental US and Alaska.
Helen McCoy, DOC Sales Specialist
Helen has more than 30 years experience in telecommunications customer
service, resolving service concernslissues to ensure customer satisfaction.
During her time with SECURUS, she has been responsible for coordination
of system solutions including installation, maintenance and repair and has
handled special long distance contracts for the Indianan Department of
Corrections, Kansas Department of Corrections, and New Jersey Department
of Corrections.
Jasen Kintner, Field Technician
Jasen has sixteen years combined telecommunications experience with the
United States Army, General Communications, Inc., Communications
Consultants, Inc., and SECURUS Technologies, Inc. He is a four-time Army
medal awardee for outstanding job performance who prides himself on
adapting readily to difficult situations and working hard to produce a
favorable solution. His experience includes developing a course of
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SECURUS

(3) TECHNICAL PROPOSAL

instruction for a company of 185 people which resulted in improved and
enhanced communications in fixed, mobile, and remote site locations.

Alaska DOC
KeW1Comns

5enioi Aa:Ounl Execli1lve '

James l.e8oeuf
,DOC Produc:l Engineer

Matio~'

Helen McCoy

'. KenRose .
ReglonaI FIeId~
Manaoer

5ameom

Jasen 'KinIner
FieldTectmIcian

Projecl ER;ineertng

•P8uIa J'U$lli'lS
, ProdJcl Delivery Manager

MikeBoulin

S8tIiOr D1reeror. Fteld .
Cloerations

AarOn Bacher

Oe!lllie

caras .

Direc:loi; TecMicaI SUpport

&any Brinker

CIWlieMaM

'QA&Testir9 .

Insla!latiOn Ma(lll98f

Account Executive

" DOC SpecialiSt ,

Slew Veilhaus
, VICe Pre$idenl; DOCs

Engineering Mariager

, ,Ross PreSIOn

DirecfOr. F"1Illd ServIce

Ooeralions .

MmeWaJlr8'
5aIes Support t.tInllger

JimLehr
DirectAlr, T~Ilicaj center

Ed RoberlS

Q,go!lIgt~

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(3) TECHNICAL PROPOSAL
Experience Providing Services - (Distinguish between an agency or individual
managing or administering services as opposed to direct services provision.) The
offeror must indicate prior experience in administering the services required under this
RFP, or similar services, including any experience in providing services within
correctional environments and/or to correctional clientele. At a minimum, offerors
should address the following in their submitted proposals:

21

SECURUS has read and will comply.

Include a description of similar services provided and dates;
Include reference names and phone numbers that can provide confirmation of
services rendered.

21

SECURUS has read and will comply.

References
North Dakota DOC
Tim Schuetzle, Director of Prisons
3100 Railroad Ave
Bismarck, NO 58501
(701) 328-6111
701.328.6640 (Fax)
Tschuetz@state.nd.us
North Dakota DOC has 1,400 inmates in 3 facilities with approximately 80
inmate telephones. All DOC facilities installed our call management
systems since 1995. Current systems provide for collect and prepaid
calling services, integrated recording, and Web managed applications.
Indiana DOC
Office of Information Technology
Greg Tuttle, Telecom Manager
Technology Services Division
302 West Washington
Indianapolis, IN 46204-2738
317.232.6933
317/232-5865 (Fax)
GTuttle@tsd.doc.state.in.us
Indiana DOC has 21,500 inmates in 30 facilities served by 1168 phones.
State of Indiana awarded a four year long distance service contract with
two year options for the Department of Corrections to T-NETIX a
subsidiary of SECURUS technologies in September 2001. All DOC
institutions have been utilizing SECURUS call management systems with
recording capability since 1995.
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(3) TECHNICAL PROPOSAL

Maryland DOC
Dayena M. Corcoran
Asst. Warden
Maryland DPSCS
MCIWomen's
7943 Brockbridge Rd.
Jessup, MD 20794
(410)379-3803
In a very rate conscious State of Maryland (ADP 26,750, director provider
for the last 3 yrs., call platform provider since 1994) SECURUS was able
to substantially reduce costs to inmates and their families and stili
provide outstanding investigative capabilities and service, with no service
interruptions.
TELUS Communications DOC
David Fowler, Director
3202-25 Avenue SW
Calgary, Alberta
Canada T3EOK6
(403) 530-4512
(877) 711-0111
TELUS Communications utilizes a SECURUS Technologies centralized
call processing networked based system for all British Columbia and
Alberta Provincial correctional facilities installed in April 2001. Platform
provides for collect and prepaid calling services, integrated recording,
Web managed applications, and Voice verification application.
Governing Policies - if applicable, include a copy.
~

SECURUS has read and will comply.

A sample Service Schedule and Master Services Agreement are included in
Attachment K - SECURUS MSA and Service Schedule.
Litigation History - Offeror must include a summary of all litigation (including
bankruptcy cases) associated with providing the same services, or services similar to
those required in this RFP. Include past five years and present litigation in which the
offeror (and any person in this offeror's current administration who will be responsible
for the administration or operations related to providing these services) has been
named a party, including state jurisdiction, case number, and final disposition.
Litigation of personal issues not germane to the services herein (Le., automobile not
related to substance abuse, divorce, child custody or support) is not required.

o

SECURUS has read and will comply.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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163

rEfl~N(Jj ;1t~Jt.:'i

(3) TECHNICAL PROPOSAL

In response to the request for a statement from the Offeror, which in our case is
both Evercom and SECURUS (referenced collectively as the "Companies"),
explaining any lawsuits specifically associated with providing the same
services, or services similar to those of this RFP, which were filed within the
last five years, the Companies have, from time to time, been subject to various
legal proceedings and claims that arise in the ordinary course of business
operations, including, suits brought by prisoners or their family members and
by our competitors involving patent matters. The Companies believe that the
ultimate disposition of the pending litigation will not have a material impact on
its financial condition or its ability to perform under the proposed contract. With
respect to the Companies' material litigation, a list can be found on a regular
basis in SECURUS' Annual Report publicly filed with the U.S. Securities and
Exchange Commission. The cases in the Annual Report that involve Evercom or
SECURUS have been explained in detail below for easy reference.
Evercom was recently dismissed from a lawsuit in the Superior Court for the
State of California in and for the County of Alameda, captioned Elena Condes,
Brian H. Getz, Bicka Barlow and Christopher Fank, on behalf of themselves and
all others similarly situated v. Evercom Systems, Inc. et aI, Case No.
2002054255, filed on June 12, 2002. In Condes, Evercom, along with other
inmate telecommunications providers, was named in this suit In which the
plaintiffs have alleged that they were incorrectly charged for collect calls from a
number of correctional facilities as a result of systematic defects in the inmate
calling platforms of all the telecommunications provider defendants. Evercom
executed a settlement agreement with plaintiffs in December 2005, and the court
granted final approval of the settlement in 2006. Evercom did not admit to any
wrongdoing and has vigorously denied each and every allegation in the case.
On February 2, 2006, Evercom was named in a putative class action in Florida
federal court captioned Kirsten Salb v. Evercom Systems, Inc., et al., filed In the
United States District Court for the Southern District of Florida - Miami Division,
Case No. 06-20290-civ-UNGARO·BENAGES/0'SULLIVAN. Evercom is alleged to
have violated the Florida Deceptive and Unfair Trade Practices Act and other
common law duties because of the alleged incorrect termination of inmate
telephone calls. Plaintiff, who received calls from an inmate, seeks restitution
and compensatory on behalf of a class of persons who receive inmate calls
from Florida correctional sites that are served by Evercom's platforms. The
court has recently administratively dismissed the case.
Moving to the cases involVing patent matters, Evercom, Inc., Evercom Systems,
Inc., Evercom Holdings, Inc., (referred to collectively as "Evercom") are named
parties in the lawsuit captioned TIP Systems, LLC and TIP Systems Holding Co.,
Inc. v. Phillips & Brooks/Gladwin, Inc., et al., Case No. H-04-371, filed September
24, 2004, which was flied in the United States District Court for the Southern
District of Texas (Houston Division). In TIP Systems, Evercom, along with other
inmate telecommunications providers, is alleged to have infringed on patents
concerning "cord-free" or "hands-free" Inmate phone technology. This lawsuit
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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164

(3) TecHNIcAL PROPOSAL
against the Evercom defendants recently was dismissed on March 1, 2007,
when the Evercom Defendant's motion for summary judgment was granted on
the Issue of non-infringement. This case is on appeal. The TIP Systems entitles
have also filed a lawsuit captioned TIP Systems, LLC and TIP Systems Holding
Co., Inc. v. SBC Operations, Inc., et. al., Case No. H06 0253, filed January 23,
2006, which was also filed in the Southern District of Texas. SECURUS
Technologies, Inc. is a named party to the suit, which alleges substantially
similar allegations concerning patent infringement claims for "cord-free" or
"hands-free" inmate phone technology. SECURUS Technologies denies any
wrongdoing and will vigorously defend each and every allegation in the case.
This case is stili pending and our company has filed a motion for summary
judgment.
On November 9, 2005, SECURUS Technologies, Inc. filed suit in the District
Court of Dallas County, Texas, Case No. 05-11374-M, against AGM Telecom
Corporation and former employees of various Company affiliates, captioned
SECURUS Technologies, Inc. v. David McEvilly, George McNitt, Thomas Miller,
Steven Capitano, Brian Dietert, and AGM Telecom Corporation, alleging, among
other things, breach of contract and misappropriation of trade secrets. In the
lawsuit, various defendants have counterclaimed for alleged violations of the
Texas Business & Commerce Code, for disparagement, defamation, and
tortious interference. The court recently granted the motion of certain
Defendants to compel arbitration of the matter. Case is currently set for non-jury
trial on September 18, 2007. The Company denies any wrongdoing with respect
to the alleged counterclaims and will vigorously defend each and every
counterclaim asserted by defendants.
On October 4, 2006, Evercom Systems, Inc., filed suit in the U.S. Federal District
Court for the Eastern District of Texas, Case No. 2-06cv-426-TJW, against (i)
Global Tel*Link Corporation; (Ii) AGM Telecom Corporation; and (iii) FSH
Communications, LLC. for patent infringement of several patents related to the
inmate correctional services and telecommunications industry by each such
defendant. Discovery has commenced in this case.
Naturally, from time to time In providing services elsewhere throughout the
country, minor Invoice disputes or small claims cases arise in the ordinary
course of business parties who are billed for Inmate calls and these matters are
successfully resolved either to the satisfaction of both parties or through
affirmative relief granted by the court to dismiss claims lacking merit.
By this response, the Companies have used their best efforts to prOVide a
thorough statement based upon records accessible to the Companies. The
descriptions are intended to fully satisfy the request for a statement explaining
the litigation of the Companies, while recognizing that certain outside persons
having access to this pUblicly available document could use information for
Inappropriate purposes, unintended by the requesting party. If any additional

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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165

(3) TECHNICAL PROPOSAL
specifics are required related to matters described herein the Companies will
certainly accommodate any such reasonable request.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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166

(3) TECHNICAL PROPOSAL
Budget Narrative
Proposers are to include an explanation of how the costs were derived in sufficient
detail to allow analysis of the logic, adequacy, and appropriateness of the offeror's
proposed budget. (The proposal's budget narrative will be evaluated as part of Section

6.04[a).)
~

SECURUS has read and will comply.

SECURUS will be providing service at NO COST to the Alaska DOC. SECURUS
has built a business case and financial model that estimates the revenue
associated with end user collect and prepaid calling charges and compares this
revenue to cost of providing service. Under the terms of this contract,
SECURUS will not charge the Alaska DOC for any of the SECURUS costs listed
below.
•

A major cost component is the sharing of revenue (commission payment)
with the Alaska DOC

•

Bad debt

•

Engineering

•

Equipment costs for telephones, customer premise equipment, including
equipment used for network services and call processing

•

Installation and maintenance associated with this equipment

•

Shipping charges

•

Insurance and Bond fees

•

Taxes

•

Sales costs, including travel and expenses

•

Personnel costs associated with field support services

•

Personnel costs associated with call center customer services

•

Toll free calling to customer service

•

Line charges for access services

•

Long distance telephone charges for network services

•

Call validation services

•

Billing and Collection charges

As mentioned in previous responses, SECURUS has an industry leading
position in the inmate telecommunications market. The competitive market
requires that SECURUS provide high quality service at competitive end user
rates with a competitive commission offering.
"'LASKA DEPARTMENT OF CORRECTIONS

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167

SECURUS

(3) TECHNICAL PROPOSAL

.. '':.to' • I '! ,"

Personnel - The rates proposed must include all direct and indirect costs associated
with performance of the services required in this RFP. Direct cost is the cost of the
individual's time providing the direct service that includes, but is not limited 10.
personnel costs and fringe benefits. Indirecl costs associated with the performance
with this contract include but may not be limited to insurance, supplies, overhead, local
travel, etc.

o

SECURUS has read and will comply.

The cost of a technician per year is $ 78,000 per year. This includes both salary
and fringe benefits cost for the employee. There is also a direct cost of travel of
approximately $ 100 k per year. This includes meals, airfare, lodging and vehicle
rental. We will also incur substantial indirect costs these include customer
service, billing & collection, and selling, general and administrative costs.
Travel Expenses - Proposed compensation for travel, if applicable, (and in general for
offerors who live outside the service area) for the purpose of providing services under
Section Five of this RFP should be clearly stated in lhe budget narrative and cost
proposed.
Offerors should clearly specify lhe number of trips that will be necessary (annually) to
provide services as specified in their proposed Plan for Services. Provide as much
detail as necessary to support any travel and related costs.
Compensalion for travel, if proposed, may consist of lodging, meals. and travel
expenditures for the purpose of providing services under thiS RFP. See Attachmenl
#10 for travel reimbursement policy.

o

SECURUS has read and will comply.

As the incumbent ITS provider we have not forwarded any requests for
compensation for travel expenses. We believe this is all part of our doing
business with the State. In answer to the question we have been to each site in
2007 as listed below:
Preventive

Maintenance

AK· ANCHORAGE JAil

S

50

AK· ANVIL MT.

1

5

8

AK - COOK INLET

3

33

17

1

5

2.
12
12

,.

1

3

7

1

1

,.
,.

,.

13

1

2

,.

11

1

2

21

1

1

AK· FAIRBANKS

1

AK - HILAND/MEADOW

3

AK· KETCHIKAN

1

AK- MATSU

3

AK- PALMER

3

AK - POINT MACKENZIE

1

AK • SPRING CREEK

1

8

Mise Phone
Issues

Installation·

Handset
Repairs

,.
17

System and

Additions and
Moves

Network Issues

1

2

5

ALAS\<.AOE.tJM.'t~E.NT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

168

SECURUS-·

(3) TECHNICAL PROPOSAL

Preventive
Maintenance

Handset
Repairs

Mlsc Phone
Issues

AK - WILDWOOD

4

23

14

AK • YUKON·KUSKOKWIM

1

19

7

AK· LEMON CREEK

1

30

10

Totals

28

244

159

Installation Additions and
Moves

System and
Network Issues

1

9

1
31

This resulted in unreimbursed travel expenses as follows:
16 Flights
Lodging and Meals
Other Transportation (ferry's/cabs)
Mileage 19,723 miles @$0.345

$8600
$470
$96
$8776

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

169

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EXECUTIVE SUMMARY
SECURUS Technologies, Inc., providing services through its wholly owned
subsidiary Evercom Systems, Inc., appreciates the opportunity to submit this
proposal to the Alaska Department of Corrections for Inmate Telephone
Systems. Your SECURUS account team has completely reviewed the
requirements of the inmate telephone system and we are prepared to provide
the Alaska DOC with a "turn key" state of the art technology driven inmate
telephone system. Furthermore, SECURUS will provide at no cost to the state all
call processing, monitoring and recording equipment, professional installation
and ongoing maintenance for the term of the agreement.
Additionally, we believe that our response will go beyond the stated
requirements by affording the Alaska DOC new revenue generating
capabilities, superior investigative tools, more efficient use of correctional
officers time and the ability to Implement necessary inmate telephone system
changes remotely.
Our company values, as demonstrated each day, include integrity, respect, and
keeping commitments made to customers. The result is a company and a brand
that you can trust and a company that has proudly served this industry since
1988 and the Alaska DOC since 1994.
The Alaska DOC is asking offerors to begin charging for local calls. SECURUS
is pleased to announce that GCI will be a partner on our team and will be
providing billing and collection services for local calling. GCI (NASDAQ:
GNCMA) is an Alaska-based company providing voice, video and data
communication services to residential, commercial and government customers.
Founded in 1979, GCI introduced long-distance competition to Alaska and has
since grown to be one of the nation's premier integrated telecommunication
providers. The company employs 1,250 Alaskans and has a current revenue
stream of $440 million.
We will be working closely with GCI in their efforts to obtain the required tariff
and regulatory approvals from the Regulatory Commission of Alaska for local
collect calling services. We applaud the Alaska DOC for implementing a policy
that will minimize local calling fraud. This action will result in increased safety
for the general public, corrections officers and inmates. With free local calling
a high percentage of call recipients have likely subscribed to remote call
forwarding (RCF) services. When RCF services are used, the Alaska DOC
Investigators are unable to determine name, phone number and address of the
individual speaking with the inmate. Charging for local calls will help minimize
this security risk. We encourage the Alaska DOC to be an active participant
with SECURUS and GCI when we meet with the Regulatory Commission of
Alaska seeking tariff approval to implement a more secure system.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000·7549

PAGE

1

EXECUTIVE SUMMARY
Partnership with the Alaska DOC
We look forward to working with Alaska DOC through the life of this agreement
and beyond. The partnership will be supported by dedicated resources, which
will bring to bear the technology assets of SECURUS, in support of both inmate
communications as well as the broader needs of Alaska DOC.
SECURUS has been your partner for over 10+ years, we understand the
Intricacies of the existing inmate telephone system.
SECURUS as the incumbent provider and through Jasen Kintner, our SECURUS
Field Service Technician based in Anchorage, AK, has worked diligently to
identify and deliver site specific support to insure maximum system reliability
given the challenges of site locations and weather. This ongoing effort has
included site visits throughout the year for maintenance, training and
investigative support. We have established a preventative maintenance
schedule that has included site visits at all Alaska DOC locations this past year,
as well as moving various pieces of equipment and repairing over 244 phones
as necessary.
SECURUS has worked closely with Sgt. Brett Bodner at the Palmer Correctional
Facility, in eliminating calls to Cellular Phones from all of the Alaska DOC
facilities, additionally by keeping the equipment running at near 100% uptime,
we have assisted Sgt. Jim Bolgiano the Security Sergeant at the Anchorage Jail
resulting in information being gathered that has resulted in numerous
convictions.
Over the past several years system expansion and facility improvements
have been coordinated at the site level directly with our local technician. In
2007 with the expansion that has taken place at the Matsu Correctional
Facility, SECURUS able to work with the facility team headed by Mike
Harbaugh & Sgt Larsen, resulting in the relocation of the equipment to a
controlled room and increasing our system capacity to allow for additional
telephone devices.
In 2006, SECURUS successfully coordinated system expansion as Alaska
DOC expanded the Anchorage Correctional Complex, Lemon Creek
Correctional Center, Fairbanks Correctional Center and Mat-su Pre-Trial
Facility.
During 2005, field staff coordinated SECURUS efforts to successfully upgrade
and deploy uniform inmate call control software to insure system wide
compatibility and to insure investigators shared identical capabilities
throughout all Alaska DOC sites.
On an ongoing basis we have virtually eliminated technical support escalation
and reduced Called Party issues with Correctional Billing Services.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

PAGE

2

~""".' SECURUS'"
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EXECUTIVE SUMMARY

~'\l' 11l:,-~'

In this regard as it relates to Called Party inquiries and issues SECURUS will
be ready and able to assist with the introduction of new local collect call rates.
Anytime a rate structure is changed the billed to party will have questions.
Those questions need to be answer by your partner not Alaska DOC
personnel.
SECURUS approach this in several different ways. First, we will proactively
approach customers who are currently accepting local calls and inquire if they
would like to set up an account. Second, with the approval of the Alaska DOC,
we will provide materials to the inmates and inmates friends and families with
the new rate structure. Third, SECURUS Call Centers will be staffed
appropriately to accept any customer inquires and be fully aware of the new
rate structure.
The goal of this partnership is to provide a safer environment for inmates and
correctional officers, improve productivity while returning commissions back to
the Alaska DOC.
SECURUS Undertakes a New Direction for Customers
You will note in our responses that
we now offer an even broader range
of solutions to serve you. In fact,
SECURUS has entirely redefined its
mission to support your overall set
of needs and challenges. Several
years ago, fundamentally and
powerfUlly supported by our
excellence in ITS, we committed
ourselves to offer solutions beyond
just ITS. We have invested millions
of dollars and nearly three years in
people, skills, and applications in
support of your goals beyond ITS.
SECURUS Technologies has some
100 IT and product management
professionals aimed at working with
industry players and other
technology companies to support
your mission statement now and
into the future. In other words, we are offering an expanded value proposition
to the Alaska DOC beyond just excellence in ITS. A partnership founded on
the tenets of your needs and our capabilities as represented by the diagram
on the rig ht.

SEeURUS 'Ital Value SPhere

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

PAGE 3

~..\'
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SECURUS"~G'F'
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EXECUTIVE SUMMARY

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Value Beyond ITS
It is therefore our commitment to not only address, thoroughly and
completely, the inmate telephone system requirements contained within this
RFP, but through a partnership with the Alaska DOC, help you achieve the
department's overarching mission as quoted below:
Mission Statement
"The Alaska Department of Corrections
enhances the safety of our communities. We
provide secure confinement, reformative
programs, and a process of supervised
community reintegration. "

Corporate Financial Stability
H.I.G. Capital, a Miami-based private equity firm is the principal owner of
SECURUS Technologies. HJ.G. Capital is a leading private equity and venture
capital Investment firm with more than $3 billion of equity capital and $5
billion in annual revenue currently under management. HJ.G. invests in
management-led buyouts and recapitalizations of well-established, profitable,
and well-managed manufacturing or service businesses, and in promising
early-stage technology companies. The resources that HJ.G. brings to
SECURUS allow us to continue our strong growth and customer service
excellence.
Industry Experience
SECURUS possesses unrivaled experience and innovation In the provision of
inmate calling combined with our first-hand knowledge of the challenges and
obstacles faced by over 2,900 correctional facilities nationwide, thus allowing
SECURUS to propose the optimum solution for the Alaska DOC.
•

Nationally, over 500,000 state DOC inmates in 17 state DOCs are using
SECURUS calling platforms.

•

More than 40 million local and long distance inmate call transactions are
being processed each month by SECURUS across 52,000 lines.

•

Over 400,000 Inmates in other facilities are using SECURUS calling
platforms (this includes County, City, Military, Federal, Private Prisons,
Community Centers and Halfway Houses).

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE 4

\~. ",

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SECURUS'"

EXECUTIVE SUMMARY

tECHNQ; t lriES

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Neartvaso~ of the DOCs In the U.S.
utilize SECURUS IT Systems

***AII DOCs using SECURUS' platforms whether on a subcontractor basis or a
direct customer basis are outlined in red.
Our vast customer base allows SECURUS to keep a finger on the pulse of the
corrections industry allowing us to identify trends in inmate calling and adapt
to a constantly evolving secure calling and investigative management
industry.
Investigative Tools
We offer leading edge crime fighting tools designed by and for investigators
that provide visibility to activity within a single facility or all facilities across
the State of Alaska. Additionally, we are driven to deliver automated, selfservice applications to reduce your staff's involvement in mundane
administrative tasks and enable them to concentrate on control and command
functions.
A few examples of the many applications we have to meet your needs are:
•

Investigative Efficiencies:
3-Way call detection - we have 11 patents granted and three patents
pending; industry leading precision and performance by a significant
margin (detecting true 3-Way calls and eliminating false positives)
Remote call forwarding detection - proprietary process that
proactively detects automatically forwarded calls
Advanced recording and monitoring - user-friendly, powerful,
flexible recording and monitoring capabilities with immediate access
to current and past recorded data
Covert Alert - enhances investigative efficiency by allowing secure
monitoring of calls anywhere, anytime

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

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SECURUSn,:r;:;

EXECUTIVE SUMMARY

TE\~Hj'Jt1!

Scan Patrol- exclusive SECURUS feature allows investigators to
sample in-progress calls at a self-defined frequency
ECHO - word search solution for correctional facilities
SecureVoice - powerful voice biometric which authenticates the
inmate's PIN

*
*

*

Facial Recognition - human
identification face shape analysis
technology
Electronic Dragnet - powerful,
web-based investigative national
data search application; we
believe Electronic Dragnet would
be a significant tool for your FACT
unit to provide a system-wide
approach to apprehend
absconders
Denotes optional application

This is all fundamentally enabled by our patented and powerful Secure Connect
Network (SCN). This arChitecture, designed exclusively for the correctional
industry, offers an integrated, adaptable, highly-reliable framework to deliver
mission-critical applications with secure access, anywhere, anytime.
Secure Connect Network (SCN)
SECURUS has the distinct advantage of being the incumbent provider and
manufacturer of the current platform installed throughout the Alaska DOC as
well as the manufacturer of the Secure Call Network proposed in our offer. As
the manufacturer of both platforms, SECURUS can insure a smooth transition
In maintaining and importing inmate profile information from the current
platform into the SECURUS Secure Connect Network with little to no impact in
inmate telephone calling privileges.
SECURUS has a significant amount of experience spanning two decades of
installing inmate telephone systems in a Department of Corrections
environment. During the installation of each institution, SECURUS will work
closely with the Alaska DOC to convert all telephones to the new services in a
secure and timely manor. Once all services at an Institution are cutover to
Secure Connect Network. a technician will be required to enter each location
in which an inmate telephone is installed to conduct a final test as well as reaffirm location of the station set.
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

6

SECURUS'

EXECUTIVE SUMMARY

TECHNO! [181ft!

While traditional inmate calling systems require a significant amount of
physical space for hardware accommodation, the SECURUS Secure Call
Network is able to service a facility (and in certain circumstances multiple
facilities) from a single 4' Rack of equipment. For future expansions and
additions to the inmate calling system, the simple addition of an additional
Integrated Access Device (lAD) is most often all that is needed. The open
architecture of Secure Connect Network is designed to accommodate the
facility's needs rather than requiring the facility to adapt to the inmate calling
system's functionality.
With the SECURUS Secure Connect Network, the chance of total system
failure is essentially eliminated because in the event that anyone component
fails, the system will automatically switch to another, properly functioning
component - in most cases with no disruption to service.
The SECURUS Secure Connect Network is a centralized processor located in a
Class IV Disaster Resistant Carrier Class Data Center that is managed under
the direct supervision and Immediate hands-on maintenance of data center
personnel.
The fail safes built in to the Secure Connect
Network effectively prevent loss of data and
system downtime because all of the data is
stored in an offsite, centralized database and
backed up at multiple locations. Because the
system is web-based, the data can be accessed
at any location with an internet connection, and
SECURUS' Secure Connect Architecture
maintains the system at the highest level of
operability. SECURUS proactively identifies
potential system and network abnormalities
through our centralized suite of diagnostic
applications called Sentinel. Sentinel
continuously monitors your hardware, software,
and system performance from our operations
center in Dallas, Texas. This allows our
dedicated personnel to diagnose and resolve
issues on your system, often before you notice
a problem yourself.
The Infrastructure supporting the Secure Call
Network was built from conception with high
availability and full redundancy as part of the
vision. Each device (routers, switches, servers,
SAN, power, circuits, etc.) within the
infrastructure is both fault-tolerant (down to the
component level) and physically redundant with

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ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

7

EXECUTIVE SUMMARY
automatic fail-over. As an example, our routers and servers have dual CPUs,
NICs, power supplies, and A & B power feeds. The telecommunications
circuits provided by our Telco Carriers feeding the network are both
redundant and diverse.
SECURUS' centralized solution provides an advanced method of aggregating
data and providing centralized management of a large system with many remote
satellite sites. Each remote site is connected to a central site using MPLS (Multi
Protocol Label Switching) T-1's for voice and data providing centralized
management of user profiles. New or updated user profiles and system
configuration data are archived at the central site for centralized management.
Remote users have the ability to securely login to the centralized site when
necessary to operate the system, change system configuration, troubleshoot,
and retrieve data. The System security features at the central site strictly control
this operation. System operators must have a security clearance based on
passwords, user-IDs, and security levels to gain access to any Individual
features of the System. All changes to configuration are tracked based upon
users' profiles and managed through levels of security access.
Secure Instant Mall™ (SIM)
SECURUS Secure Instant Mail™ (SIM) offers an independent, fully controlled,
electronic mail communication between the Inmates and their families and
friends while providing correctional facilities with an array of investigative tools
to inhibit inmates' illegal activities, and the Influx of contraband into the Alaska
DOC facilities helping to ensure public and Alaska DOC staff safety. Further,
SIM retains sophisticated layers of security to protect the integrity of these
correspondences as investigative tools.
Secure Instant Mail is integrated with our Inmate Telephone System, thus
providing the Alaska DOC's authorized personnel with the vast array of
information readily available through the single entry point of Graphical User
Interface (GUI).
Text only e-messages coming to authorized Inmates within a correctional
facility are created and sent by any individual from any personal computer after
sender's identifying information is authenticated during an initial enrollment
process. Facility personnel with proper authorization may access identifying
information on the party sending the correspondence, which allows the Alaska
DOC quality investigative information.
These correspondences are securely stored on the Secure Instant Mail server
until they are downloaded, automatically sorted and printed upon review of the
correctional staff on the dedicated terminal provided to each of the Alaska DOC
correctional facility's mailroom. Inmates then receive a hard copy of approved
correspondences, thus eliminating individual assessment of each individual
correspondence for contraband.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGES

EXECUTIVE SUMMARY
With the Alaska DOC's approval, an inmate may write a return letter to the
sender. Return letters are scanned into the system and automatically routed to
originator. All incoming and outgoing e-messaging letters are digitally recorded,
catalogued, stored and available to the Alaska DOC for investigative review at
anytime.
To further enhance
correctional personnel
investigative abilities,
Secure Instant Mail™
automatically scans
these correspondences
and highlights any key
words monitored by
investigators through a
customlzable list of key
words.

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To reduce the Alaska DOC staff's manual labor hours and to increase
operational efficiency, the Secure Instant Mail™ application provides inmates'
families and friends with the option to electronically fund inmates' trust fund
accounts. This feature is available at no additional cost, should the Alaska DOC
elect to enable it.
All costs involved with Secure Instant Mail™ application will be borne by the
inmates' families and friends that set up an account to use the feature. Rates
are determined based on SECURUS' full commitment to provide affordable
communication to the family and friends of inmates.
Secure Instant Mail is extremely user friendly and provides easy access to the
Alaska DOC personnel to Secure Instant Mail investigative benefits.
Friends and Family Assistance
SECURUS has a comprehensive solution suite prOViding friends and family of
Incarcerated individuals complete assistance with account funding, account
maintenance, and inquiries. Friends and family members are able to make
payments through a wide variety of options: their local telephone companies,
SECURUS direct billing, or through SECURUS' prepay payment methods.
SECURUS also partners with a wide variety of national vendors to further
facilitate transaction funding (i.e., Western Union, Ace Cash Express, etc...) and
is open to partnering with other vendors as well. The goal of our comprehensive
set of funding enablers is to facilitate communication. In order to facilitate
communication and provide conveniences to friends and family members of
inmates, it is necessary to maximize the types of payment methods (personal
checks, credit cards, debit cards, money orders, etc.) and provide the most
avenues to accept payments (Western Union, ACE Cash Express, website, etc.).

AlASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE 9

EXECUTIVE SUMMARY
To provide alternatives to people who want to expedite the account funding
process without the inconvenience or expense associated with sending the
payment via overnight mall we propose to offer convenience payment
alternatives such as credit cards, debit cards, Western Union, and ACE Cash
Express that do require a payment convenience fee.
It is SECURUS' goal to reduce the burden on the Alaska DOC personnel by
optimizing the convenience to the public and providing answers to any
questions raised by friends and family members of inmates. Facilities can
significantly reduce staff involvement allowing SECURUS to handle routine
questions and issues that arise. The funding options suite provides a number of
self-service and assisted channels for funding accounts and resolving friends
and family issues related to communications. In addition, because our funding
options enable more calls to connect, revenues to the state will increase, and
costs to the state will decrease. Our diverse funding solutions have several
sources of assistance. They are:
•

24X7 Automated Phone Access

•

"Live Person" Call Center Access

•

Web Site Access

Our suite of funding options ensures that friends and family have unlimited
access to fund and maintain accounts in order to ensure their ability to receive
inmate communications - without consuming limited facility staff resources.
Everything in the funding enabler suite focuses on increasing an inmate's
chance to successfully connect and maintain contact with friends and family.
Automated Phone Access
Automated Phone Access turns any phone into powerful account maintenance
and funding tool, available 24 hours a day, 7 days a week. This touch-tone
controlled application assists callers with easy access to account funding and
informational aid from any standard telephone. Callers have the ability to dial
directly into the system, where an automated assistant guides them through
every step. Make payments (Personal Checks or Credit Cards)
Automated Phone Access is a standard part of the funding enabler suite at no
charge to the Alaska DOC.
Call Center Access
SECURUS' call centers provide a staff of trained professionals, backed by a
state-of-the-art automated call processing system, to assist friends and family
with account information, maintenance, and funding questions. SECURUS' call
centers are the only nationwide customer care centers dedicated solely
to the correctional industry. SECURUS will provide a toll free number,
800-844-6591, specifically for friends and families of inmates. These calls will be
directed to 350 SECURUS Customer Care Specialists capable of assisting the
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

10

EXECUTIVE SUMMARY
Alaska DOC customers, and all of our representatives are specifically trained to
handle account Inquiries that arise in this very specialized industry. Customer
Care Specialists provide callers with all of the information necessary in order to
have complete control over all of their account activity. All of our call centers
are benchmarked with monthly customer satisfaction ratings, which are
measured by our customers (friends and family members accepting calls from
inmates and the Alaska DOC).
Web Site Access
SECURUS' Customer Web Site specializes in assisting friends & family
members who have access to the Internet. Accessible via the Correctional
Billing Services Web Portal (https:/Iwww.correctlonalbillingservlces.coml). the
online site provides access to vital customer Information 24 hours a day, 7
days a week. Web Site users can also access all of their funding options as
well as important facility information at the touch of a button.
The easy to use Call Center, Web Site Interface, and Automated phone access
ensures secure, Intuitive, self-service access for handling all account needs,
Including:
•

Confirm per minute rates on phone calls

•

Obtain billing information

•

Review call durations & history

•

Fund prepaid phone accounts

•

Provide Western Union payment information

•

Receive notification of new service availability (ex: Secure Instant Mail,
Voice Mail)

•

Confirm originating facility

•

Review account balances

•

Turn on/off user account notifications

The extraordinary value of our suite of funding options results from the
increase in communication between the inmate and their friends and family
members. This occurs by increasing payment types and payment avenues,
which eases the funding process of friends and family members of inmates.
This value ultimately benefits the facility through decreased cost and
increased revenue.
The entire funding options portfolio provides a comprehensive set of funding
and account management channels that are unique in the industry. While
other competitors may offer point solutions, no other competitor is able to
offer the breadth of centralized integrated funding enablers provided by
SECURUS via Automated Phone Access, Call Center Access, and Web Site
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008·2000·7549

PAGE

11

~.

SECURUS

EXECUTIVE SUMMARY

rEI ~IiN\~: 'lG1P:

Access. Simply stated - there is no combined competitive offering
comparable in the industry today.
Service Excellence
We understand that the best service is provided by a tech and service rep that
has an Intimate knowledge of each facility. To maintain the highest levels of
service availability and personal touch, Alaska DOC facilities will benefit from
our Incumbent position. Not only is your SECURUS account team intimately
familiar with the inter workings of the individual facilities but all of our service
personnel are factory certified and trained in the maintenance of our systems
resulting in unmatched support and service.
SECURUS proactively identifies potential system and network abnormalities
through our centralized Network Operations Centers (NOC). Each center
continuously monitors your hardware, software, and system performance to
assure our client's with a 99.9% operational uptime. This allows our dedicated
personnel to diagnose and resolve issues on your system, before you notice a
problem yourself. Our experience has shown a reduction of direct facility
service issues by approximately 40% for facilities that utilize vendors without
pro-active NOC monitoring. Most importantly, our systems are engineered and
implemented to provide the highest levels of redundancy to maximize systemwide availability and minimize downtime. A more detailed analysis is contained
herein.
Offer Summary
We have crafted a balanced financial package that offers an aggressive return to
the Alaska DOC with attractive local and long distance collect call rates to the
inmates and their families.
SECURUS is proposing to use GCI as a partner to provide local collect calling
services. GCI will be obtaining reqUired regUlatory approvals from the
Regulatory Commission of Alaska for a local collect calling rate.
As we have patented technology that results in more connected calls, we
believe the goal to maximize the Alaska DOC revenues will be met. Inmates and
their families will also be pleased with competitive rates, innovative new
communication opportunities and gold standard service.
We believe our proposal surpasses established requirements of the ITS. We
also believe our revolutionary revenue generating programs will exceed your
revenue requirements while offering friends and family a suite of funding
enablers. We are committed to completing more calls, creating new connection
opportunities, introducing innovative methods of communication. and
enhancing security and investigative capabilities. SECURUS will demonstrate
its commitment to operational excellence by performing systematic upgrades to
the Inmate Telephone System throughout the term of this Agreement.
ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

12

EXECUTIVE SUMMARY
While other proposals will be principally based upon
a commission percentage and call rate, it is clear the
SECURUS offering goes much further. We believe
our very competitive commission offer, our ability to
maximize inmate calling revenue and our
technology-driven operating efficiencies will
produce a superior economic return to the Alaska
DOC that far beyond commission alone.
SECURUS is the largest, most experienced, and we
believe the best Inmate Telephone Service
enterprise in the industry. We also believe our value
to the State goes well beyond the ITS foundation. It
Is in our approach and in the combination of
delivered ITS value and beyond that expose the full
potential of an Alaska DOC and SECURUS
Technologies Partnership that will be realized and
felt throughout our relationship.
We thank you for your time and consideration, and we respectfully request
the opportunity to serve the Alaska DOC.

ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000·7549

PAGE

13

6.05 COST PROPOSAL
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ALASKA DEPARTMENT OF CORRECTIONS

RFP # 2008-2000-7549

PAGE

6

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Supplemental Information

Telephone Equipment Specifications

Telephone Equipment Specifications
ITC7042BL Full Size Blue Inmate Phone with Volume Control

THE INDUSTRY STANDARD
• The overwhelming choice for State Prison
Systems, The Federal Bureau of Prisons and
County Facilities nationwide.
• Proven reliability, durability, and flexibility.
• DuraClear® Technology is Here!
APPLICATIONS:
• Prisons, inmate facilities
• Airports, courtesy phones, taxi phones
• Universities, schools
• Any location where coinless is a low
maintenance, low cost alternative
ORDERING OPTIONS:
ITC7042BL Full Size Blue Phone with VC
ITC7042BUDC Full Size Blue Phone with
DuraClear® and Volume Control

Winte/@ A Division of Independent Technologies
FEATURES:
•

•

•
•
•
•
•
•
•

AII-in-one electronic dial features modular incoming line and handset connections for
quick maintenance. Carbon (HS) and DuraClear® (DURA) Handsets have separate 4pin connections.
Built-in user controlled volume "LOUD" button for ADA mandated volume control (must
be user-controlled volume amplification AND volume must reset to normal with on-hook
to meet ADA requirements)
Powder Coated cold rolled steel provides rugged vandal resistant telephone housing
designed and built for inmate use
Confidencer technology, built into every dial, filters out background noise at the user's
location, allowing better sound to the called party
Heavy chrome metal keypad bezel, buttons, and hookswitch lever withstand abuse and
vandalism
Armored handset cord is equipped with a steel lanyard (1000# pUll strength) and
secured with a 14 gauge retainer bracket for maximum vandal resistance
Handset has sealed transmitter and receiver caps, suitable for heavy use and abuse
locations
Pin-in-head security screws minimize tampering
Hearina aid comoatible and FCC reaistered fDF4USA-75652-CC-E)
© 2004 Evercom Systems, Inc.

Page~

Telephone Equipment Specifications

Supplemental Information

ITC7010 Mini Coinless Phone with Volume Control
THE INDUSTRY STANDARD:
•

•
•

The overwhelming choice for State Prison
Systems, The Federal Bureau of Prisons and
County Jails nationwide.
Proven reliability, durability, and flexibility.
DuraClear@ Technology Is Here!

APPLICATIONS:
• Prisons, inmate facilities
• Airports. courtesy phones, taxi phones
• Universities, schools
• Any location where coinless is a low
maintenance, low cost alternative

ORDERING OPTIONS:
ITC7010Bl Mini Blue Phone with Volume Control
ITC7010SS Mini Phone in Stainless Steel, with VC
ITC5010Bl Mini Blue Phone

FEATURES:

•

•
•
•

•
•
•
•
•

Built-in user controlled volume "lOUD" button for ADA mandated volume control (user
must have control of volume amplification AND volume must reset to normal with hang
up to meet ADA requirements). ITC7 series features Volume Control.
Brushed stainless steel and powder coated cold rolled steel provide rugged vandal
resistant telephone housing designed for inmate use
Confidencer technology, built into every dial, filters out background noise at the user's
location, allowing better sound to the called party
AII-in-one electronic dial features modular incoming line and handset connections for
quick maintenance. Carbon (HS) and DuraClear@ (DURA) Handsets have separate 4pin connections.
Heavy chrome metal keypad bezel, buttons, and hookswitch lever withstand abuse and
vandalism
Armored handset cord is equipped with a steel lanyard (1000# pull strength) and
secured with a 14 gauge retainer bracket for maximum vandal resistance
Handset has sealed transmitter and receiver caps, suitable for heavy use and abuse
locations
Pin-in-head security screws minimize tampering
Hearing aid compatible and FCC registered (DF4USA-75652-CC-E)

@ 2004 Evercom Systems. Inc.

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Protocols.Spedftcations
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Network adapter

Networldag I Wireless LAN

Yes

SUpported

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Data link Pt'Otocol

Ethernet. Ia;E 802.1Ib.
lEa; 802.110. Fast Bhernet.
Gigabit Ethernet

N8lworldag sbuldards

IEEE 802.1111, IEEE 802.11,

EXPANSION / CONNECTIVITY
Expansion Slots Total (Free)

2 ( 1 ) x Memory, 1 ( 1 ) x

PC Card - Type liD, 1 ( 1 ) x
5mBrtCard
1 x D....1ay I video - VGA 15 pin HD D-Sub (HD-15), 1
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sub (0&-9), 1 x "icrophona
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£PEAT SlIver, ~-STD 810F

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Power clevtce fana fadCIt'

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AC 120/230 V

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6-call uthlum Ion

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Installed CItY

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56 wh

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5ervka • support type

3 vears WlIrraldy

5ervke • SUpport DlllaJh

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"In operatJag tempeaBt_
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~
S OCUIUSWS

DSLModem

SIlQIIUS

ws
&I1clbtc rllCleV8t

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State of Alaska
Centralized Platform

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Phone
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FAIRBANKS CaRR.

SPRING CREEK
CORR.

CTR.

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Adlran 924 lAO

COOK INLET PRETRIAL

a::::Il::cr:=-L2~--,

Phono

Quintum AX24CO

(46)

WilDWOOD CORR.
CTR.

YUKONKUSKOKWIM CORR.

ra::cr:=m!3:D!i

Internet

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State of Alaska
Centralized Platform

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lID SECU~~&,ES

Secure Call Platform (SCP) Application Features Overview

SCP S-GATE Portal User Login

SECURUS' Secure Call Platform (SCP) login screen provides all authorized users secured access through the S-GATE portal
to all contracted applications.

11712008

Proprietary and Confidential

2

Secure Call Platform (SCP) Application Features Overview

SCP S-GATE Portal Main Page

SECURUS' Secure Call Platfonn (SCP) S-GATE Portal Main page displays all customer contracted applications.

11712008

Proprietary and Confidential

3

Secure Call Platform (SCP) Application Features OvelView

SCP Functions Screen

SECURUS' Secure Call Platform (SCP) Function Screen provides immediate point-and-click access to all
application functions and modules.

1nl2008

Proprietary and Confidential

4

Secure Call Platform (SCP) Application Features Overview

SCP User Interface (UI) Navigation Bar
1 AD

Edt

VIew

FO¥ldlls

Tools

JI?

~

!~Bect..©
i MvWtll50lrchJr-- - - - - - - -

a

SECURUS' Secure Call Platform User Interface Navigation Bar is accessible from any page within the application and
provides users easy access to all menu options, features, functions and modules.

11712008

Proprietary and Confidential

5

a> SECUE!Y§llIES

Secure Call Platform (SCP) Application Features Overview

Call Detail Search Criteria Screen

Set up search criteria

for cust0m8r, site or
phone glOOp
Plan_gllmllnt Level: Securus Demo Site

Call Detail Recorda Search
search by:
Search by:

0IaIed Number--Port Location---

Call Type
Custody Account

eatl Status

TeRTIination Category

Start/End Date
Criteria

C)

2006 SECURUS Tec:hnolovies, Inc., Dallas, nc U.S.A., All Rights Reserved.

Call Detail Records Search criteria page Is used to set up search criteria for a selected date and time
or dateltime range to retrieve site specific information as it pertains to a selected dialed number.

lfil2008

Proprietary and Confidential

6

Secure Call Platform (SOP) Application Features OvelView

Uve Call Monitor

C:ullt!!!ne..
"'Anellement Level: ISDCUTU. DemD Site

View and listen to
calls in progress

Ph.I'

By:

Acet

LocA

-----~e8Iuff-"I-~h--~ ~
--.fM9I~:2---------~"'"'.'"'u 118

Phone Group

.. CItY. St Fwd Second.

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StAltil.
._

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093

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•

MB In-3 140

201133 6069209552

orty

---

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270

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2702424562. __'

1:1'

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eJ Adive Col

____~~: :

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: : : : : : (3wo,

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11110

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,U~ . .84m+J

~l No Nun'lbitr

6063378357

11·03·20060':85126

-------.- j ~_.ss~,·'t~. . ."
No Number

11-03-200609:57154

cou---i~ ~. .c~ ot~." ..

~~364~._~~~~2111940~·_.-~_ ~.~~4_nnn___ ~~:p~~ie-i;----_n.-

~~_~! In~~_!:~ _ _Z_04386

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Coil in Proll..n

Dj'~nll c~J;d-porty

nl,

J :a~=-;,-=::;;:,
....:~
_

_

View call h1stoJy
delails for
selected phone
numbers or cell
Inr.Jltlnrm

.

.

i;i~~' :~,~:i:'=~:'

~I

"inIaae"i940

_~~:
•• -- _•••••••••

~

showing cells from MSU /18

02006 SECURUS Todlnologies, Inc., Delle., TIC U.S.A., All Rights Riservod.

called

Monitoring page is used to view and monitor live calls. It has additional features that allows users to
terminate calls, forward calls for remote monitoring, view the hlstoryof calls from selected loeatlons,
and view the history of calls placed to selected numbers.

11712008

Proprietary and Confidential

View and track
numbers being

Select calls for
remole
conferenclng and
monitoring

cDuo~o~~.i~~:~~~~Il?_ ~ ;~; No Number
11·0302006 0~:39140 [;;II
:~~~ll Oiol-to'Nu~~~r__ ;" !5!48U$9D - ","'~.:G9J~OlIl
CeU in ProOrDS5

-

Col Dote/Tlme

_~_ No Number

DI
-

•

~. MSU_/32

Terminate calls
progress
~

View and track
persons making
calls

$ICUrus DDmo Site

-- .~----.. _ - - - - - - - - - !'~

'4<)

phon88llocatlon
tlOm whIch calls
are made

Diol

. __ ~ _ _No.
MainHaliF
90905

Site

View

Site

ij#Ill:l>

7

Secure Call Platform (SCP) Application Features OV8tview

Security Template

Create new
security access
templates

Select level of
access for each
module

o

0

o
o

D·

':~D

0
0

Security Templates page Is used by site administrators to quickly create/design new templates to accommodate
define access rights for specific roles on an as needed basis.
1fll2008

Proprietary and Confidential

8

Secure Call Platform (SCP) Application Features OvelView

Role Editor

I

Cu!ltom.r

H.n.oomont L!v.b Socurvs Domo Site

~I

~AddNBW
Add new
roles/profiles

a

Administrator

Administrator Role

02006 SECURUS Todulologies, Inc., Dollos, TX U.S.A., All Rights Reserved.

Role Editor Page is used by site administrators or users with administrative privileges to add new roles, edit,
modify, and change or delete the privileges given to a specific role.

11712008

Proprietary and Confidential

9

Secure Call Platform (SCP) Application Features Overview

User Editor

CM!ltDmllr

Add new users

Search for existing
user profiles

C)

2006 SECURUS Tedlnologios, Inc., Dallas, Tl< U.S.A., All Rights Reserved.

User Editor Page is used by site administrators or users with administrative privileges
to update a current user's privileges

1f712008

Proprietary and Confidential

10

Secure Call Platform (SCP) Application Features Overview

Site Modify & Setup Screen

Ccllt!uur

!'I.n.gement "'",ell ISecurus Demo Site

LYlI ..,

Site
Securus Demo Site

'bon. Group

Set or modify site
max caIJ duration

o 2006 SECURUS Technologies, Inc., oelles, TIl U.S.A., AU Rights Reserved.

Site Modification Page is used display information about a site such as site name, phone
groups, maximum allowable call duration, and the call schedule assigned to the site. Tabs

provide users easy access to global list functions, call forwards, and phone group settings.

11712008

Proprietary and Confidential

11

Secure Call Platform (SCP) Application Features Overview

Global Lists Setup Screen

C!l!t!II!"r

"_nt L8v.l: ISocurus Domo Site

M.....

Restrict specific
numbers

Sit"

MJJ >~ Socurus Domo Site

ill >~...

Phon" GI'!I!IP

l1tl1

_

Set up numbers as
private
Set up watched
number alerts
Configure etass of
service options

Set up numbers with
speed dial function

02006 seCURUS Technoiooies,tnc., Dlllas, TlC U.S.A., All Rights Rosorvod.

Global Lists Setup Page is used to configure dialing access and restrictions to called numbers. On this page
users may configure and setup watched alerts, whether or not a called number is blocked or private, and also
gives users the ability to define class of seNiee and enter a speed dial code for the number.

11712008

Proprietary and Confidential

12

SECURUS

TECHNOLOGIES

Secure Call Platform (SCP) Application Features Overview

Global Lists Editor Screen

Cultpmer
.._nloemont Levell ISOCUN' Demo.

lit.

Pb.ne GnUp

Edlt, and chan

Information
pertaining to a

seleeted number

Delete/remove a
selected number or
all numbers from the
lists

02006 SECURUS T.chnoIDVio., Inc., DOUI., Tl< U.S.A., AU Rights ROSllr¥od.

Global Lists Editor Page is used to view the status of a given number. Additionally
authorized users are able to edit and change the status of numbers or remove old
numbers from the lists.

1nJ2008

Proprietary and Confidential

13

Secure Call Platform (SCP) Application Features Overview

Call Schedules Setup Screen

View and edIt
current call
scI1eduies

Delete a current
schedule

Configure
enable/disable rules
for specilic call
schedules

C 201li SECURUS Tedlnohlllie5, 1M., 001105, nc

u.s.A., AIlllillhts lleJorved.

Call Schedules Setup Page is used to configure to allow customized phone use throughout the facility.
Additionally, authorized users may edit call schedules to modify and make changer or delete a specific call
schedule.

1f712008

Proprietary and Confidential

14

II=> SECURUS

TECHNOlOGIES

Secure Call Platform (SCP) Application Features Overview

Call Schedules Editor

I

liu!ltPm!!r

H-.t..eIllOM Levol: Secul\ls Demel Site

SIte

iiJl ,. >I Securus Demo Site

PhDne G!,!up

Apply specific
enable/disable rul
for a selected call
schedule

Set up multiple
on/off times for each
day of the week
Edit and change the
call time for a
speclflc day

Delete a selected

onion time for a
speclflc day

C 2006 SECURUS Tedmolollies, Inc" Delln, TX U.S.A" AD Aiglrts bserved.

Call Schedules Editor Page is used to edit and make changes to system on/off call
schedules or to assign multiple on/off times to a specific day on a selected call schedule.
Additionally authorized users may configure enable/disable rules for each call schedule.

1n12oo8

Proprietary and Confidential

15

Secure Call Platform (SCP) Application Features Overview

Call Forwards Setup Screen

set up speclfk:
numbers to which
five caRs may be
forwarded

Cl ZOD6 SECURUS Tedlnoiooios. Inc., DeUDS, 1)( U.S.A., AD Rights Reserved.

Call Forwards setup Page is used to setup specific numbers to which a live call may be
forwarded to for remote monitoring by authorized personnel.

1m2OO6

Proprietary and Confidential

16

Secure Call Platform (SCP) Application Features Overview

Call Forwards Editor

Select ooe or more
numbers lor remo
from the call
forwards list

o 2006 SECURUS Tedlno~ies,

Inc., OaDas, TX U.S.A., All Ripts Resarved.

Call Forwards Editor Page is used to remove selected old numbers from the call
forwards list.

11712008

Proprietary and Confidential

17

Secure Call Platform (SCP) Application Features Overview

Phone Group Screen

I

Site

H__lIom"nt Lev,,': Securus Demo Site

~I > ~ Securul Demo Site

Phon" Graup

View and or edl
selected available
phone groups

Cl 2006 SECURUS Technoiooies, Inc., 001101, TIC U.S.A., All RiOhts Reserved.

Phone Group Page is used by site administrators or authorized users to view and or
modify the call schedule for one or multiple phone groups.

1/7/2008

Proprietary and Confidential

18

Secure Call Platform (SCP) Application Features Overview

Phone Grouping Editor Screen

View all phones
assigned to 8,-0:::::::;;""+
specific phone group

C)

2006 SECURUS Technologies, Inc., Dellas, TX U.S.A., All Rights Reserved.

Phone Grouping Editor Page is used by site administrators or authorized users to view
phones assigned to a selected phone group.

1nl2008

Proprietary and Confidential

19

Secure Call Platform (SCP) Application Features Overview

Custody Account Screen

Site

flB\ »\ SOCUNS Oomo Site

~

",1......_·

,baa.

Group
..........:"!l""'.!

Search the site
database for an
existing account

View and print an
alpha list of aD
accounts In PDF
format

Custody Account Page is used by site administrators or authorized users to set up new accounts,
search for existing records or modify the status and or information pertaining to a selected custody
account.

1nl2008

Proprietary and Confidential

20

a>-SECURUS

TECHNOLOGIES

Secure Call Platform (SCP) Application Features Overview

Custody Account Editor

Customer
.._oement &.cIy,,1; ISeeurus Demo Sib!

Site

~I » >l Seeurus Demo Site

~I »>I...·_··

PbllM Group

-=~=OO

Modify the personal
Inlonnatlon relative
to an account
Chang the status of
an existing account

View and edit
recorded name
InfonnaUon for an
account
Aemovelrelease PIN
Infonnation for an
Inactive account

CI 2otl6 S£CURUS TechnoloGies. Inc.. Oelles.

nc U.S.A •• All RiGhts RIIserved.

Custody Account Editor Page is used by site administrators or authorized users to modify personal information relative
to an account. delete and re-record name information. and remove or release PIN information for inactive accounts.
11712008

Proprietary and Confidential

21

Secure Call Platform (SCP) Application Features Overview

Create CD Image Screen

View or remove call
dela1l record or listen ~::.-~
to the call In the co
recording folder.

Click here to create

a CO image of call
records in the CD
folder.

~~---------------

Media player for
playing and listening
to calls.

Download & Burn CD Screen

I

H...agemeAt Lllvek SecuNS Oemo Site

aaI

____---------------~? ~AddNew

Create a new recordIng folder

Delele an existing
recording folder

11712008

Name

tD Ima...

~'(£~6~R~.~cordinQ~·~F~OI~d8~r:jO~Dw~nJ~o~a!d ~cd~l~m~a9~e~.E:::::::;;;;;;;;;;:::;;=:..

- - - - - ' " :;yo

'I)r

_

Download and bum
Image to CD disc.

CD Download It Bum Page is used by site administrators and authorized users to copy
selected call detail records to a specific CD folder, create a CD Image, and burn CD image
to CD disc.

Proprietary and Confidential

22

II:> SECURUS

TECHNOLOGIES

Secure Call Platform (SCP) Application Features Overview

Sample Call Detail Report

HaRagement level: ISecuNs Demo Site

lill

,hDneGroup

Site

)0

~ Securus Demo Site

..

CaU Detail Records Search

a View Criteria
o ,a., ,...
i, III <,111 1"

Listen to recorded
calls

1'111,'

Port Dialed
Number

be

Securus

Demo

Stort
Date/TIme

9722770548 09-11-2006
11:03:00

I III

I

Our. Acct. 'IN first

End

LAst
CaU
Name Hamil T,p.

Date/Time (5)
09-11-2006
11:03:13

Call
stetus

Tenn.

,rlv. Watched

Categol")'

Person complete Inmete

13

cen

Int'l~

Print a PDF copy
of caJl detail report

Hunll.tJp

Site

--_/
more call delall
records to save to
a CD folder

~-_._-- ~~-----~'--'-'-~"-"'-'Click here to save
selected call detail
records to a CD
folder

1/7/2008

.

_._~ ...~--- -- ..
---

---

---

---- ------... -_ ..---

",~~@l18~1M

can Detail Search Results Page is used by authorized users to view selected call detail
records. playback and listen to selected calls. and select and save call detail records to a
CD folder.

Proprietary and Confidential

23

II> SECUBYJLES

Secure Call Platform (SCP) Application Features Overview

Sample Call Frequency Report

CustDmor

I

HanegeAlent Level: Securus Oem!) Site

Call Frequency Search

t$I

>'

Phono lira,,_
Securus Demo Site

a View Criteria
q/ll! ':'lIlt

I~,

1'/ll,1

E] III

III

..

--+

List of called
numbers that met
search criteria

4123410011

~~~~~~~_~~~~R

Click on one of the
selected frequency
folders to view call
deta/lreccmIs
associated with the
selected caned
number

41234101112

C> 2006 SECURUS Tecnnologies, Inc., Dall", TX U.S.A., AU Rights Reserved.

Global Lists Setup Page is used to configure dialing access to called party numbers. On
this page users may configure whether or not a called number is blocked or private, and
also gives users the ability to enter a speed dial code for the number.

11712008

Proprietary and Confidential

24

Secure Call Platform (SCP) Application Features Overview

Sample Hourly Usage Report
seN

.') ()

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··~.. ~c~,,~

H~u..Rlport

Hourly Usage

:JI

I

_

_OIICdlI

lIlI<CO

0

0I"J:ll

0

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"~
•

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1M.
a
B!!IIL:..2 .~=":7!=::::~.1fE

"::==J..~

-.

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'c,""JljJ.<_S,ft;:~

It

-..:;;;)Ur~:7.:s:.7.:z:l!!:;

View report gmph
depIcting peak
calling times during
the day

~a::;:,:.~:=~:.

U:CO

1
~.b'-,,''''':..c~:J

......
..:ell

,.

1IS'::!l ...
a:....,_.",·.1bt=:;r:r_~.c,""l':""'."

IMI'i':"J F.:7.".~:...,.....
__.".,."',-:".~.".o'---...,,··,-_._.
II:Ctt

View hourly calling
trends

1

~ _:::-;-;:;:,c
_
U

--,;~..:..:

.1

auw-':'-:1ar- .__ ._::=•. -:~.~
at:ea 1

aarr~ ~.'::-.::lW?" •.. ,.t_<t~."i1

mU.,..:"...

o ~ RQ.IQl5 T...--..IIoc.. _ . TIC u.s....

A!I"'" a--......

Hourly Usage Report Page is used by authorized users to view a report graph of peaks
and lows in hourly calling trends. Graph can also be used to view calls made outside of
the authorized calling times.

1/7/2008

Proprietary and Confidential

25

~ SECU[.lJ.§BlES

Secure Call Platform (SCP) Application Features Overview

Sample Blocked Call Detail Report

I

C"stamer

l't4nlgement Level: SeQlnls Demo Site

~I

>>fL...._.

SIte
--l:lj!""'.

>>1....._-

Ph,pe Group

....Ii~o;::j··1

-

Block Can Search
Q View Criteria
Site

/
Display search
criteria screen
to generate a
new report

Securvs Demo

site

View the reason
02006 SECURUS Technoiooies, Inc., Dellas, TX U.S.A., All Rights Reserved.

calls to a selected

dialed number
was not
completed.

Blocked Call Detail Report Page is used by authorized users to review call detail report
to determine why calls to the selected phone numbers were not completed successfully.

11712008

Proprietary and Confidential

26

Secure Call Platform (SCP) Application Features Overview

Page intentionally left blank

1n1200B

Proprietary and Confidential

27

.,~-'

·.'r

.

:

..
~

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:',,:

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Copyright © 2006 SECURUS Technologies. Inc. All Rights Reserved

Secure Call Platform (SCP) Application Features Overview

Sample Call Detail Report

Customer
Honogement Level: Securus Demo Site

I

i$l

Site

Phone Group

,..~ Securus Demo Site

..

Call Detail Records Search

a View Criteria
(.1<1 '>111 I'>

0
Listen to recorded
calls

I'Aroi

Pia, Site

o. ~'9

Securus
Demo
Site

Part Dialed
Lac: Number

Start
Date{T1me

9722770548 09·11-2006
11:03:00

I III 1

End
Coli
Our. Acct, PIN first Last Call
Date/Tlme (5)
Nome Name Type Status
09-11-2006 13
Person complete
11:03:13
Call

Priv_ Watched I n t " I ' "
Tenn_
Colegory
Print a PDF copy
Inmate
Hung-Up

of call detail report

SoIec1one/

more call detail
records to save to
a CD folder

Click here to save
selected call detail
records to a CD
folder

11712008

r'

~(J~0DII>~

Call Detail Search Results Page is used by authorized users to view selected call detail
records, playback and listen to selected calls, and select and save call detail records to a
CD folder.

Proprietary and Confidential

2

Secure Call Platform (SCP) Application Features Overview

Sample Call Frequency Report

PhallOGrIIUp

Site

I

l'Iene.e_1d Level; Secunls Demo Site

jjjJ

>~ Sealrus Oeme Site

ClIll Frequency Search

a View Criteria
"/I'Il.,lllll..,

Pfd,l

Ell!

In

Dialed Number

Click on one of the
selected frequency
folders to view call
detail records
associated with the
selected called
number

Ust of called --.-.
numbers that mel
search criteria

4123410012
k:;; .... --

o 2006 SECURUS Tedlnologi,s, Inc., Oelles, TIC U.S.A., AU Rights Reserved.

Global lists Setup Page is used to configure dialing access to called party numbers. On
this page users may configure whether or not a called number is blocked or private, and
also gives users the ability to enter a speed dial code for the number.

lm2008

Proprietary and Confidential

3

Secure Call Platform (SCP) Application Features Overview

Sample Hourly Usage Report
- ...

seN
,~.)

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1J8<".2,;,~~~":"~~~

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View report graph
depleting peak
calling times during
the day

IOGll
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IICJ=<7'::::~.£··.J'R

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Wed 419/08

1 day'

Mon 313108

Mon 3I3Ill8

8tus

Man 313108'

Man 3I3IOll
Wed4N08 ~

28daya

Stalus Updales. Jssoos. elc.•..

Mon 3/3/08.

FlI'lish

Mon 313108

I Project

28 days

Mon3l3lO8

Wed 419108

1 day

Mon 3f3ID8

Mon 313108'

I)

p,.'natal, Actlvltl... ALASKA DOC

7

OrderJlnstaD Unes lor all ~kIns

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Man 313108

Mon3l3lO8

8

Featunt SelectiOn Confirmed

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Man 313108

Mon3l3lOll

9

ObtaIn une Numbunl & ConfIlll1 Orden; and Due Dates wiIll LEe

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Mon3/3l08

Mon3/3l08

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10

8tancIng Messagas DeVeIDped

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Mon3/3lO8

Mon3/3lll8

9

11

J!B
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20
21
22

iii
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T·1.MPLS.CO's

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Mon3l3lO8

Build Imnale CaD Out Program

o days

Mon3l3lOll

Mon 313108
Men :v.lIOll

10

Conligure lrvnate can Old Program

Ollays

Mon 3I3IOlI

Man :v.lIOll

11

Oualily Cclnlrd IPS lesl

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Man 3/3Ill8 .

Moll 313108

13

IllGtall AcllvlllQll· Anchorage· 88 phonea

12.5dova

Mon 3I3f08

Wed 3119108

Raceipl .. Generallnalllll Taaks

7.5dava

Mon 3I3f08

Wed 3112108

Travel 10 sile
RaceJve Syslem Sl\ipment al Site
Verily Shipment COlllenllo Pick Usl
SUrveys~e

Generallnslanallon • System. phones (Including CUI·off sWilCheS)
TIIll' .. Turn Up of Circuits on Sila wllh LEC

Mon 313108

Mon3l3l08 ;

o days

Man 313108

Mon 313108
Mon 313108

4 hrs

Moo 313108
Moll 313108:

7 days

Moll 313108:

Wed 3112108

0.5dava

Mon 313108'

18

i

Mon 313108

g

Test & Tum Up Circuits

2hrs

Mon 313108

Moo 313108'

25

ID

Cilculls Al:llveJReady

2hrs

Mon 313108

Mon3/3l08 :

Cutover Tasks

27

28
29
30

ID
ID
g

31

4.5 dove

Thu 3113108 :

Wed 3119108

Cutover. Teal .. Quality Check (OCI Tasks

4.5daya

Thu 3113108 ,

Wed 3119108

Verily aD Features wmking properly

0.5 days

Thu 3I13101l

nw 3I13101l

4 days

nw 3I13101l

Tue 3118108

O.5llays

Wed 3I19/0ll

Wed 3119108 :

0.25 dBva

Wed 3119108

Wed 3119108 '

Oelays

Wed 3119108

Wed 3119108

lh1

Wed 3119108

Wed 3119108

o days

Wed 3119108

Wed 3119/08

2tus

Wed 3119108

Wed 3119/08

Training· Anchorage· 98 phones

1 day

Thu 3I2Of08

Thu 3I2Of08

Perlorm Customer Tralning

1 day

Thu3l2Ol08

Thu3l2Ol08

Thu 3120108 .

Thu3l2Ol08

Mon 3I3flllI

Thu 31li1Ol1

Vertly phones wmk. poJ1 assignments/caD groups set

ac Cllecklisl & Test Calls Completed
Cut Sh89t 80 QC Workbook Completed

32

eg

Site Clllover 10 New System

33

B
B

Dis1libule CIll Shee1lo Logistics Planning

34
3S

eg

36
37
38

B
IB

Sde Cutover Complete· Aaa<ly lot Training
WOIlls1a1lon & Firewall (If Required)

Comple1e Training SIgn Ott Inclucling Heal Ticket

1 hr

21

Mon3/3l08 '

24

26

FealuTe.Syslem.& Load lesting
: Team 1 • 2 Teens

0.5 days
2hrs

Team .. Counly Pereonnal

24

33
TRAINING

39

40

In6tall Acllvltlas • Anvil Mountsln • 11 phonea

3.5 daVII

Clllical

Pl'Clject: AJaslla DOC
Dale: Tue 1/15108

Crillcal

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Spl~

,

••••

j

I

I

I •

I

••

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Task
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LIlles10ne
Slack

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Swnmary

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Project Summary
Rolled Up Crilical

Slippage

Rolled Up Crillcal Split
PalJ& 1

•• ••
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Team 2 • 2 Tech6
External Tasks
External Mileslona
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FUlish

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Resowces
S

Receipt & GenerallnatDlI TOllb

Mon3l3lO8

Tue3l4lO8

iii
iii
B

Travel to site

Mon3l3lO8

Mon3l3lO8

Receive Syslem Shlpment al Site

Mon3l3lO8

Mon3l3lO8

Verffy Sh!pment Content to Pitk Ust

Mon3l3lO8

Mon3l3lO8

45

g

SulVey site

Mon3l3lO8

Mon 313108 r

46

iii

G_raIlnstanatlon • Syslem. phones (illCluding cul·ot1 switches)

Mon3l3l08 .

42
43
44

47
48
49

Test & Tum Up 01 Clrculte on Site with LEC

ID
ID

SO

53
54

B
B
B

55
56

57
58

59

60
61
62

Mon 313108!

Test & Tum Up Circuits

Mon3l3l08

Moo 313108,

Circulls ActlvelReady

Mon3l3l08

Man 313108

1.5 days

Wecl3I5I08

Thu3f&108 ;

Cutover. Test & Ouallty Check (OC) Tasb

1.5 days

Wecl3I5I08

Thu3l6l08 1

Verffy an Features WOI1IIng property

0.5 days

Wed 315108 ;

Wed 315108
Wed 315108

Verffy phones WOIk. port assignments/caD groups set

46

1 day

Wed 315108
Thu3l6lO8

Thu3l6'08

0.25 days

Thu 316108

Thu 316108

o days

Thu3l6lO8

Thu 316108

lhr

Thu3l6lO8

Thu3l6lO8 •

o days

Thu3l6lO8 '

Thu 316108

2hrs

Thu 316108;

Thu3l6lO8

1 day

Frl3l7108 ;

Fri 317108 i

[TRAINING

1 day

Frt 317/08

Fri3l7/08 ;

I

1 hr

Frt 317/08

Frl3I7108

Site Culover to New System
Distribute Cut Sheet to Logis1lcs Planning
Site Cutover Complete· Ready lor Training
W01kstalion & Arewall (II Required)
Training· Anvil Mountain· 11 phones

ID
I!I

i

45

0,5 days

ac Cheddist & Test Calls Completed
Cut SI1M & OC Wortdlook Completed

B
iii
ID
ID

Tue 314108 r

Mon 313108

Cutover Tasb

51

52

42

Perform Customer Training
Complete Training SIgn OIIlncludlng Heat Ticket

57

63
64

Install Activities· Fairbanks· 38 phones

8.25 days

Mon 3110108

Thu 3120108

65

Receipt & GanerallnlltDlI TOllb

3.5 days

Mon 3110108

Thu3l13108

66
67

66
69
70

g
g
g
g

iii

71
72

73

iii
ID

76

g
g
g

79

80

SulVeysne
General Installation· System, phOnes (illCluding cul·ot1 switchesl

Mon 3110108

Mon 3110108

Mon3l10108

2tus

Mon3l10/08

Mon3l10/08

4tus

Mon3l10/08

Mon3l1Q/08

3 days ,

Mon3l1Q/08

Thu3l13108

Mon 3110108

Mon3f10108

Test & Tum Up Clrcu~s

2hrs

Man 3110108 ,

Man 3110108

2hrs'

MOIl 3/10108

r

Man 3110108

5.25 days

Thu 31131081

Thu 3I2OJD8

Cutover. Test & Ouallty Check (OC) Tasks

4.5 days

Thu 3113108

Wed 3119108 ,

Verily all Features working property

0,5 days'

Thu3l13108

Thu 3113108

4 days

Thu3l13108

Tue 3118108

Verily phones WOIk. port asslgnmenls/caD groups set

ac Checklist & Test Calls Compleled

CmicaJ Spirt

....... .. '., ..
,

Task
Spl~

Progress
MilestOl18
Slack

1.1., 1""'1"1

r

0.5 days

Wed 3119108

Wed 3119108

0.25 days

Thu3f20f08

Thu 3f2Of08

o days

Thu 3I2Of08

Thu 3I2Of08

SUe Cutover 10 New System
CrillcaJ

Project: Alaska DOC
Date: Tue 1115108

MOIl 3I1Q1Oll

o days

Circuits Active/Ready

Cut Sheet & OC Workbook Completed

g

0.5 days

0.5 days

Culover Tasks

75
77

Verffy Shipment Content to Pick list

Test & Tum Up 01 Clrculta on Site with LEC

74
76

Travel to site
Receive System Shlpment at Site

Summary

•

Project Summary
Rolled Up Critical
Rolled Up Cnllcal SpUt

Slippage
Page 2

•• ••
. ' t l l • • • • • • • • 11

' Team 2· 2 Techs

66

69

72

EllIemaJ Tasks
EllIemal MlJestOl18
Deadline

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•ask Name

81
82

83

B
B

8S

Sile CUlover Complete· Ready for Training
Workstation & Firewall (II Required)
Training - Fairbanks· 38 phones

B
ID

Resources

FIIlish

S

Dis1n1lUle CUI Sheet 10 LogiStics Planning

84

85

Start

Perfonn Cus10mer Training
Complete Trainlng SIgn Off Including Heat Ticket

Thu3l2OlO8

Thu 3120108

o days

Thu3l2OlO8

Thu3l2OlO8

2hJs

Thu 3120108

Thu3l2Ol08

1 day

Frl3l21108

Fri 3121108

1 day

Fri 3/21108

Fri 3/21108;

1 hr

Fri 3/21/08

Fri 3/21/08'

81
TRAINING

87

88

Install Activities - Hiland Mountain· 28 phones

89
90
9t
92

93
94

Receipt & Gonorallnstoll Toska

ID
ID
ID
I!I
B

95
96
97

B
B

tOl

Verify Stipmenl Conten1to Pick list
slIrvey site
Genefallns1allation • System. phones (including all-off SYtiIches)

tOO

Frt 3/21108'

Frt 3/21/08

4hJs

Frt 3/21108

Fri 3/21/08

2 days

Frt 3/21108

Tue 3125108

0.5 days

Fri 3121108

Fri 3121108
Fri3/21108
Fri 3/21/08

Wed3l26f08

Thu 3127108

2 days

Wed3l26f08

Thu 3127/08

0.5 days

Wed3l2B108

Wed3I2BI08

Verify all Features working properly
Verify phones work. port assignments/call groups sef

2 days:

OC Checklist & Test Calls Completed
Sile CUlover to New System
Distrlbule CUI Sheet to Logistics Planning

110

Frt 3/21/08,

2hJs :

2 days

ID

Wed3l2B108
Thu3/27/08

Thu 3/27/08 '

0.25 days ,

Thu 3127108

Thu 3127/08 :

o days

Thu3/27108

Thu3l27108

lhr

Thu3/27108

Thu 3127108

o days

Thu 3/27108

Thu 3127/08

2hJs

Thu 3127108

Thu3l27/08

1 daY

Frl3I28/08

Fri 3128108

1 day

Frt 3/28/08

Frl3/28/08 •

Frl3/2B108

Frl3/28/08 i

Sile CUlover Complete· Ready for Training
Workstation & Firewall (If Required)
Perfonn Cus10mer Training
Complete Trainlng Sign 011 Inctudlng Heat TIcket

1 hr'

tIl

.

112

Install Activities - Ketchiksn - 6 phonea

3.5 days

Mon 3/3/08

'l'hu 3/6f08 i

113

Receipt & General Install Taaks

1.5 daya

Mon 3/3/08

Tue 314108;

0.5 days r

Man 3/3/08

Man 313108 i

o days

Man 313108

Man 313108'

2hJs

Man 313108

Man 3I3f08

Survey site

4hJs

Man 3I3f08

Man 3I3f08

Generallnslallation • System. phones (including all-off SYtiIches)

1 day

Mon3f3f08

Tue3l4lO8

0.5 days

Mon 3f3I08

Mon3l3lO8

2hJs

Mon3f3f08

Mon3f3f08

114
115
116
t17
tt8

g
g

Travelto site

B

Verify Stipmenl COntent to Pick list

g
I!I

119
120

Receive System Shlpmenl at SUe

Test & Tum Up of Circuits on Site with LEC

ID

Project: Alaska DOC
Dale: Tue tl15108

Test &Tum Up ClrculIs
Critical

Progress

CrUical Splil

Mileslone

",,"""","

Task

Slack

spin
""

t"

••• "

t,.

Summary

•

Project Summary
Rolled Up Crllical

Slippage

Rolled Up Critical Split
Page 3

Toam 1 ·2 Tochs

90

93

96

Thu 3/27/08 :

0.5 days

Training. Hiland Mountain· 28 phones

g
g

Frt 3/21/08 r

Frt 3/21/08 i

Frt 3/2t/08

Cut Sheet & OC Workbook Compillted

t08

Frt 3/21/08

o days ,

Fri 3/21/08

B
B
B

109

0.5 days:

2hrs

104

107

Tue 3/25/08 i

2hrs

105
106

Thu 3127/08

Frl 3121/08 :

Toot & Tum Up Circuits

Cutover. Test & Ouallty Check (OC) Taska

ID
ID
ID

Frl 3121/08 :

Circuits AclivelReady
Cutover Tasks

99

t02

Receive System Shlpmenl at SUe

Toot & Tum Up of Clrculta on Sito with LEC

98
100

Travel to slle

i

5 days i
2.5 days :

•• ••
•••• tl' •••••• , •

105
TRAINING

,Team 3 - 2 Techa

114

117

External Tasks
External Milestone
Deadline

I~ml

•
.II.

10
121

0

•ask Name

B

122

125
126
127
128
129
130
131

B
B

132
133
134

Mon3l3lOll

Wed 315108

!

Thu 316108

Wed3f5f08

Thu 3f&f08!

Verily aU Features WOIl<lng properly

0.5 days I

Wed 315108 I

Wed 315108

Verily phones WOIl<. port assignments/call groups sel

0.5 days ,

Wed 315108 ~

Wed 315108 I

ac Checklist & Test Calls Completed

0.5 days I

Slle Culover 10 New System
Dislribule Cul Sheelto logis1lcs PIannlng
Slle Cutover Complele • Ready for Training
Workstation & Arewall(1I Required)
Perform Customer Training
Complete Training Sign Off IncIudlng Heal TIcket

i

Thu3l6lO8;

Thu3l&f08!

Thu3f&f08

Thu3f&f08

o days

Thu3l&'08

Thu3l&'08

lhr

Thu3l&'08

odays

Thu3l&'08

Thu3l&'08
Thu3l&'08 •

2hrs

Thu3l&f081

Thu3l&f08~

1 day

Frl3f7108!

Frl3f7108 i

1 day:

Fli 317/08!

Fli 317/08

lhr

Fli 317108;

Fli 317/08 i

0.25 days

Training· Ke1chlkan - 6 phones

B
B

Mon3l3lOll

1.5 days

Cut Sheet & QC Workbook Comple1ed

8
8

Resources

1.5 days

Cutover, Test .. Quality Chec:k (QC) Tasu

1iH
1iH
B

FInish

S
2hrs

Cutover Tasu

123
124

Slart
ClttuIls Aclive!Really

129
; TRAINING

i

135
136

Install Activilillll • Lemon Creek - 45 phones

137
138
139
140
141
142

B
B
B
B
g

143
144
145
146

149
150

B
Ii!
I!I

151

Moo 3131/08

I

Man 3131108 :

Moo 3131/08

!
I

Moo 3131/08 I

Moo 3131108

3 daYS!

Moo 3131/08 ;

Thu 413108

0.5 days :

Mon 3/31/08 ;

Mon 3131108 :

I

General Installation • System. phones (including cut·off sWllches)
Test & Tum Up CirCUits

2hrs

Moo 3131108 '

Mon3l31108

CilCUilS ActiveJAeady

2hrs

Moo 3131108

Moo 3131108

2.25 days

Fri 4f4f08,

Tue4lBlO8
Mon 417108

~

2 dayu ~

Frl4f4lO81

Verily all Features working properly

0.5 days:

Fli 4f4f08·

1 day I

Mon4n1081

MOO41i108[

MOO4n1081

Moo4f7IOa ;

Tua4fllf08

Tue4fBf08 •

o days

Tue418108

Tue418108

lhr

Tue 418108

Tue4l8l08

o days

Tue 418108

Tue 418108

2hrs

Too 418108

Tue 418108:

1 day

Wed 419108

Wed 419108

1 day

Wed 419/08

Wed4/9108i

1 hr

Wed 419/08

Wed 419108

Mon3l24f08

Thu 3127108

Verily phones work. port assignments/caU groups set

ac Checklist & Tesl Calls Completed

0.5 days

Ii!
g
B

0.25 days

Sile Cutover Complete· Ready for Training
Workstation & ArewalJ (II Required)
Training - lemon Creek - 45 phones
Perform Customer Tra.lning
Complete Training Sign Off Including Heat Ticket

Fri 414/08

-

138

141

144

Cutover, Test & Quality Check (QC) Tasks

Srte Culover to New System

I!i
iii

Moo 3/31108

4hrsi

Cut Sheet & QC Workbook Completed

156

Moo 3/31/08
Moo 3131108 :

Surveyslle

DistribUte Cut Sheet to Logistics Planning

158

odays
2hrs;

B

157

0.5 days

Verily Shipmelll Conlelllio Pick Usl

152

155

Thu 413108;

Receive System Shipment at Srte

153
154

Tua4IBI08

Mon 3/31108

Travel to sile

Culover Tasu

147
148

Mon 3/31108

3.5 days

Tesl & Turn Up of Clrcuils on Site with LEC

g
B

Team 1 ·2 Techs

6.25 days

Recelpl .. General Install Tasu

i

·-1

153

.

I

TRAINING

.

159
160

Projed: Alaska DOC
Dale: Tue 1115108

Install Activities - Malsu Pratrlal - 12 phonos

3.5dDys ,

Crilical

Progress

Critical SpIll

Mileslone

Task

Slack

Spilt

Slippage

Summary

•

Project Summary

Rolled Up Critical
Rolled Up Crilical SpIn
Page 4

•• ••
11 • • • • • • • 111 • • •

Team 2 - 2 Tochs
Exlemal Tasks
Exlemal Mileslone
Deadline

l\ffit~~~~

•
.n

10

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~B
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Verify Shipmen:l Content 10 Pick Ust

16
~

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~
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~
~
~
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1.5 days

,

~
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'191

~
~

~

~
~
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Wed 312&'08 !

Wed 3126108

Thu :V.17I08

Thu3l27108

0.25 days

Thu 3/71/08

Thu 3/27108

odays

Thu 3127108

Thu3/27108

1 hr

Thu 3/27/08

Thu 3/27/08 •

l

Training· Matsu Prelrla' • 12 phones
Perform CUS10mer Training
Complete Training SIgn Oft Including Heat Ticket

I

,:
I

:

168

.-

.

"

Thu3/27/08

177

2hrs·

Thu 3127/08 i

Too 3/27108 i

1 day i

Fr' 31281081

Fri 3128108

1 dayi

Frl3l28108 ;

Frl3l281081

1 hI!

Fri3l281081

Fri 3128108.

!

I

iTRAINING
i

i

j

:

5.5dayB

i

2.5 days

Travel 10 sjie

0.5 days

o days

Receive System Shipmem at Site
Verify Stipmam Conten110 Pick Us1

""

2hrs

Swveysile
Genef8llnstallatlon· System. phones (inclulfing cu1·oII switches)

Mon 3110108 ~
lion 3110108

Wed 3/12JDB

Mon3l101OS

Mon3l10r0s

Man 3110/08 .

Mon3/10/08

M«l3l10J08

Mon3l10108

4hrs

Man 3110'08

2 days

Moo 3110108

O.Sdays

Mon 3110108

i

Mon3/10108

i

Moo 3110108 '

Mon3l101oa

2hl'$

Man 3110108 1

Moo 3110108

2.5 days

Thu3l131OB

2.5daya

Thu 3/13108 .

Mon 3117108
Mon 3/17108 1

0.5 days

Thu 3113108 "

Thu3l1a'08

2 days

Th.l3l13108
Moo 3/17108 :

Mon3l17108

0.25 days

Mon 3117108

lion 3117108

o days

Mon3l17/08

Mon3l17/08

Vertfy phones WOItt. pcxt lI$$igmIentstcaD grtq)S set

ac CheckIlst & Test cans Completed

0.5 days

SIte Cutovor 10 New System

Critical Splil

.......... ....
~

Task

i

Progress
Mdestone
Slack

Split

Summary

•

Project Summary
Rolled Up Crilicai

Slippage
"'"

I

tl

•••••

'

Rolled Up Crilical SpIll

I

PageS

189

lion 3110108 "

21vs :

veritY an Features WOf1dng property

Team 3 - 2 TlCha

Wed3l121oa

Test & Tum Up Circuits

I

,

Mon 3117/01 "

Circtils AclJvelAea~

Critical
Project: Alaska DOC

Thu3l27/08

0.5 days

Cut Sheet .. QC Wor1lbook Completed

Date: Tue 1/15108

Moo 3124J08 ;

i

0.5 days

Cutover. Tost .. Ouellty Check (OC) Tuke

ID

i

Verify phones wortl. port assignmentslcaJlgroups set

Cutover Ta.1ta

II!
B
ID

Mon 3124/06
Wed 3126108

ac CheddJst & Tesl Calls Compleled

Test & Tum Up 01 Circuli. on Site with LEC

~ [g

---,gr

Moo 3/24J08 ;

Thu3l27/08

Receipt & G8neraJ InDtall Tasks

IS

i

Wed 3126108

InstaJJ Activities· PoIma- • 24 phones

'1i7 I!B

Mon 3124108

Thu 3127/08

165

!

Wed 312'6'08 .

o days .

7'""

162

Tue 3/25108 :
Man 3124108

0.5 days

Verify aD Features WOfkJng propelty

183

"'184

Man 31241081

Wec:l3I26IOa 1

WOf1lstation & Firewall (II Required)

i

;

i

1.5 days

Site Culover Complete· Ready for Training

,

Moo 3124108 ;

2hrs'

I

Distribute Cut Sheet to Logistics Planning

i

M0ll3l24J08

2hrs!

Site Cutover 10 New System

ID

MOIl 3124108 .

0.5 days·

Cut Sheet & QC Wortcbook Completed

1!3
i3
lB

Moll 3124108 :

Moo 3124108 r

--

B
IB

Mon3l24J08

Mon3l24108

Moo 3124/08

Cutover, Test & Ouallty Check (QC) Tasks

lB

Mon3l24108

o days
4hrs

i

Predecessors IReSOUJCeS
I
3I25I'D8

0.5 days

1 day

Test & Tum Up Circuits

Finish
Tue

Swveyslte

Cutover Tasks

~

I

GenerallnstanalJoo· Syslem. phones (Including cot-off SwilChes)

Circuits ActivelAeady

~

51811
Mon3f24108

2h1S

Test & Turn Up of Circuits on Site with lEC

fD
16'9 1!3

I

1.5 days

Receive System ShIpment at Sile

~

t---;"n
~

Duration-

TraWl to silo

165 ID
~

1

I

0

161

192

,

Fri 3/14108

••
II t

••
i

•••••• " " "

External Tasks
External Milestone
Deadline

I~~

•
.Il.

".Name

10

20'
202
200

I!I
ID

204
205

206

I!I
iii

Finish

Stan

DisUIIlule Cd Shoot '0 loglsllcs PlIIming
SiIe Cutover CClmpleto • Rea~ lor Tnll1ling
Wortstatlon .. FitewalI (II ReqWed)

Rosoute:eS

MDo3l'7108

Mon3l'7108

o days

MDo3l17108

Mon3l'7108

Men 3117108

Mon 31'7108

lrBIning - Palmer - 24 phorm

2hr5
, day

lUll 3I1l11OO

Tut 3118108 '

PlIfform Customer TraII*Ig

, day

lue3l18108

Tue3l1BfOB

Complete TrUing SIgn Off lncIuding Heat 1lcllet

1 hr'

Tue3lW08

i

20'
TRAINING

Tue 311BfOB;

207
208

In81811 ActIvltfes- Point MecKenzle - 12 pho,,"

209

Recelp' .. Gelltlral Ins1811 Tasu
Travellollfte
Receive System ShIpment III SIte
Verify SlVpment Content 10 PiQl Usl

2'4

Tue 3/,8IOll

Tue 3/18/08

o days

Tue 3118108

2hr5

Tue 3/18108

Tue 3118/08 •
Tue3l18108

4hr5

Tue 3/18108
Tue3/t8lO8

Tue3i18108
Wed 3/19JOll •

0.5 days

TUll3l18108

Tue 3118108

Test & Tum Up Clrculls

2hr5

Tue 3/18108

Tue 3/18/08

Clrcults ~ea~

2hr5

Tue 3/,8/08

Tue3/18108

1.5 days

Tnu 3I2Of06 '

Frl3/21108

1.5d8ys :

Thu 3I20I08 '

Fri 3121108 '

Verily IIlI Fe8lureS working properly

0.5 days i

Tnu 3/20108 I

Verify phones work, pori asslgnmer\tSlCalgl'Otq)$ sel

0.5 days ;

Tnu3l2Ol08

Thu3l2Ol08
Thu 3120108 i

Ii!

OC Checldist & Test Calls Comple1ed

0.5 days :

o days

Frl3I2'108

Fit 3/21/08

1h1

Fit 3/21108

Fri 3/21108

SIte Culover Complete • Rea~ lor Training

o days

WmIlstation & FitewalI (II Requlnld)
Perfonn Customer Trainlng
Complete Training Sign Off Including Heal Ticket

I!I

Project: Alaska DOC
Dale: lue tfl5/08

Split

Fit 3121108

Mileslono
Slack

i
I

Man 3/24108 1

Mon~4/08i

Mon3f24f08

4hr5

Moo 3124108 '
Men 3/24108 :

2 days

MOIl 3/24108 ;

Wed3f2Bf08

O.5d8ys

Mon3l24l0B

Mon3l24f08

2lvs

Man 3/24108

Mon3l24108

summary

•

Project Summary
Rolled Up Critical
Rolled Up Critical Splll

S1ippag9

Page 6

TRAINING

Frl 3/28/08 i

MOIl 3/24108 •

2hrs

Prograss

11111"'11"'"

Fit 3/2'/08'

MOIl 3/24/08

Test & Tum Up CirallIs

""1""""11

Frl3f21108
Fri3l21108 T

Mon 3/24108

Swvevslte

Task

Fit 3/2'108

o days

Generallnslallalion • System. phones (Including CUl-olf swItd1as)

Spl~

1 day

0.5 days

V8fIfy SIlfllmen1 C~ to Pick List

Crlllcal

Frl3/21108

Man 3/24108 :

Syslam ShIpment al Slte

Critical

Frl3l2'108

1 day

2.5 days:

Travel 10 site

Test .. Tum Up at Clrculta on Site with LEC

239

Fri3/21108
Fri3/21/08

4.5 daye

ReceIpt" Generallnetall Toeke
R~e

225

Fit 3/2tlO8

2hrS

,hr

Install ActIvities· Spring Crook - 3D phones

I!I
ID
ID
Iii
ID

Fit 3/21108
Frl3f21/08

'

Site CUlover to New System

DlstrilluIe CuI Sheel to logl:stics PIanniJliJ

Training - Point MKKenzlo- 12 pho,,"

I!I
ID

Fri 3/2'108 i
Frl3/21108

213

216

Cuto'Ier, Tnt .. Quality Check CQC) Tes~

0.25 days,

210

~

I!H
lEI
Ell
iii
II
II

240

0.5 days

Toam 3 - 2 Techs

Fri 312"06 '

1 day

Cut Sheet .. QC Workbook Comploted

231

Wfld 3/1ll1011

Sunteyllfte

Cutover Tasks

238

Tue 3118106 !
Tue 3118108 i

G_rallns1allalion· System. phones (incItdng CUI-olf switches)
Test .. Tum Up of Cbculta on Site with LEC

iii
I!I

3.5dl1p :
1Jl days;

1Team 3 - 2 Teehe

Wed 3/26/08
234

Man 3/24108 •
237

•• ••
I • I I I

~

•••• I

• I

~

•

External Tasks
Extemal Milestone

DeadIJne

1¥~i~4W"'~

•
.Il.

10

241

'""242

0

IfllSk Name

113

,

~ ~
~ ~

'247
248
""'"'249
""""250"
251
252'
25'3

254

ID
~

~

;

Fri 3128108 ,
Fri 3/2ll108
Thu 3127108

0.5 days

Fri :lI28I08

Fri3l28lO8

0.25 days!

Fri 3/28108

Fri 3128108

odays ,

Fri 3I2llI08

Fri3l28/08 i

1 hr

Fri 3128/08

Fri3l28/081

o days

Fri 3128108

Fri 3128/08

2/lls

Fri :lI28I08

Fri 3I2llI08

Training· Spring Creek· 30 phones

1 day

Fri 312&'08

Fri3/28108

Perform CUS10mer Training

1 day

Fri :lI28I08

Fri 3128/08

Fri 3128/08

Fri3l28108:

'Ot Training

1 hr ;

Complete Training Sign 011 Including Heat Ticket

I

249
TRAINING

:
I

I

,

i

4.5 days '

Mon 3/31/08

Ret:eipl & Generallns1al1 Taske

2.5 days

Mon 3/31/08

Wed 412108

0.5 days

Moo 3/31108

Moo 3131/08

odays

Moo 3131108

Moo 3131/08 :

Verily ShIpment Content to Pick List

2hrs

Moo 3/31108

MOIl 3/31/08

SUlveyslte

4/lls

Moo 3/31/08

MOIl 3/31/08

2 days :

MOll 3/31/08

Wed 4/2/08

0.5 days ,

General Installation • SyStem, phones (including cul-olf swllchesl
Test & Tum Up of Clrcuita on Site with LEC

B
'265 I!!

Frl4I4I08 I

'nstall Activities· Wildwood· 35 phones

Receive System Shipment at She

~

Mon3/31108

Mon 3/31108

Test & Tum Up Circuits

2/lls

Mon 3/31108

Mon 3131108

Cln:ults Ac:1lveJReady

2hrs

Mon3/31108

MOll 3131108

1.5dsys

Thu 413108

Cutover, Test & Quality Check (QC) Taska

1.5 days i

Thu 413108

Verffy all Features working properly

0.5 days

Thu413108

Thu413108
Thu4J3.'08

Cutover T8ska

: Team 2 • 2 Tecl1s

258
I
,

261

I

264

Frl4I4I08 :

J

267

1&

"""'269 B
27i> I!!
'27't .

Verffy phones work. port assignments/caD groups set
CUt Sheet & QC Wortlbook Completed

I!!
81
1&
~B

1 day

Thu4l3lO8
Fri4l4l08

Fri4l4lO8

0.25 days

Frl4I4I08

Frl4I4I08

Fri4l4108

Fri 4/4/081

Fri 4/4/08'
Fri4l4108 1

Fri4/4/08 !

She Cutover to New System

o days

!

Distribute Cut Sheet 10 LogIstics Planning
She Culover complete· Ready

1 hr'

'Ot Training

o days
2/lls

Fri 4/4108

Frl4/4108

Frl4I4I08

Frl4I4Ioa

1 day

Fri4l4lO8

Fri 4/4108

1 hr

Fri 4/4/08:

Fri 4/4f08;
;

3.5 days

Mon 3131108 ;

Thu 4/3/08 1

Training - Wltdwood • 35 phones

B
ID

Perform CUS10mer Training
Complete Training Sign Off Including Heat Ticket

:
I

Install Activities· Yukon· 15 phones

i

CnticaI
Project: Alaska DOC
Date: Tue 1/15108

Crillcal Split

• • • • • • • • • • It , ••

Task

Progress
Mllestone

Slack

Split
fl"

III' "'"

II

Fri 4/4/08!

1 day

Workstation & Firewall I" Required)

2'76

Frl4l4lO8 :

0.5 days

ac CheckIisl & Test Calls completed

272
273
274

~

0.5 days :

i

Thu3l27/08

Travel 10 Bile

260""" 1&

~

Thu 3/27108

T

240

I

~

~

Thu 3127108 :

I Predecesso<s IResources

Moo 3124/08 '

:

I

iii
B

1.5 days:
1.5 days

Finish

Thu3/27108

Workslatlon & Firewall (II Required)

iii

Mon 3124108

I

Thu3l27108

Oislrlbute Cut Sheet to Logislics Planning
She Cutover complete· Ready

B

Stall

1 day

She Cutover 10 New System
i

25i""" B
259 B

2'i'T
~

Verffy aD FeaturGS working properly

ac Checklisl & Test Calls completed

~

""""25il

~

Cutover, Test & Quality Check lQC) Taske

Cut Shae1 & QC Wortlbook Compleled

I

2 hIS '

Verffy phones work, port asslgnmenlslcaD groups set

13

"""255 .

~
~
~

Duraliou-

Cutover Taske

~

~

I

Circul1s Ac:1iveJReady

Summary

•

Project Summary
Rolled Up Crilical
Rolled Up Crillcal Split

Sllppage
Pagel

273

.TRAINING

l

I Team 3 - 2 Tachs

•• ••
i

• • • • • • • • 11 • • • • •

EXlemaJ TllSks
EXlemal Milestone

Deadline

1f:@A1!i§~

•
.11

10

0

I (ask Name

281

~ IB
~ ID

13
I!R

!
,

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293

g

~ g
~
~ 13

I

i

Moo 3131108

2hrs

Mon 3131/08

Mon 3131108 '

Surveysile

4hrs

Mon 3131108

Mon3l31108

Tlllit 6 Turn Up of Circuits on Sito with LEC

Mon 3131108

T1I84/1/08

Mon3l31/08

Mon 3131/08 ,

Man 3131/08 :

Moo 3131108 '

Man 3131/08

Moo 3131/08 ;
Thu 413108

2hrs

Circuits ActlvelReady

2hrs

,

1.5 days

Wed 412108

Cutover. TCIllt 6 QUality Check (OC) Tasks

1.5 dayll

Wed4l?J08

Thu 413108

Verily aD Features wor1ting properly

0.5 days

Wed 412108

Wed 412108 .

Verity phones work. port assignments/call groups SSI

0.5 days ,

Wed 412108

Wed 412108

OC Checkllsl & Test Calls Completed

0.5 days

Cut Shll8t 6 QC Workbook Completed

0.25 days

Site Cutover to New System

Site Cutover Complate • Ready lor Training

ID

Workstation & Firewall (If Requlred)

Project: Alaska DOC
Date: Tue 1115108

1 day
0.5 dayll

Test & Tum Up Circuits

13

~ g

Predecessots

Training· Yukon· 15 phones
Perfol1Tl Cuslomer Training
Complate Training Sign OfIlncluding Heal Ticket

Critical

Progress

Critical spIn

Mileslone

••• t

"'111"'"

Task

Slack

Split
""'"

I

••••

'

,.

Thu4/3108 i

Thu4/3l08

!

Thu 413108

Thu4l3l08

o days

Thu4/3108

Thu4/3108

1hr

Too 4/3108

Thu4/3108

o days

Thu4l3lO8

Thu4/3108

2hrs

Thu4/3108

Thu4/3108

1 day

Fri 4/4/08 ;

Fri 4/4108 :

1 day

Fri 4/4/08

Fri4/4/08

1 hr

Fri 4/4108

Fri4/4/08

Summary

•

PrOleet Summary
Rolled Up Critical
Rolled Up Critical Split

Slippage
PageS

T

Resources

--S

Tue4l1108

Verify Shipmenl Contenlto Pick Lisl

~

'301 g

T

Finish

Moo 3131/08 ;

Distribute Cut Sheet to Logistics Planning

'3iio

i

I

Moo 3131/08

"297
I---- B
298

Mon 3131/08
Moo 3131/08

Cutover Tallks

"29;-

Stall

o days

General Installation - System. phones (including cul·elI sWItches)

,

I

1.5 dayll ,
0.5 days

Receive System Shipment at sne

g

I3B

Duratiol.~

Travel 10 sne

"2ii4 B

~
~
~
~
~
~

I

Receipt 6 General Install Tesks

282

285

,
288

,!
I
,

297

TRAINING

•• ••
I

"""

!

••• , t l . l .

External Tasks
External Milestone
Deadline

1.\i:~4

•
.11.

';'.,

..

'

.

.'.
-

....

~

.

-

:_,tAttt~/l1;f!i;l~J{I'_1

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'

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~'

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,

....:' .. :

:"';''';.::.. : .. _.-:':'_._'--- ... _-~''''-''-'''~----' - ' :~-~

Installers Name:

Date:
Facility:
YeslNolNA

1)

Site i Inventory
a)
Does the equipment received match the Sales Order?
Notes:
b)
Was all the equipment received without damage?
Notes:
Is equipment received correct for the installation?
c)
Notes:

2)

Equipment location and Security
a)
Is there sufficient HVAC in the phone room?
Notes:
b)
Is there sufficient floor and wall space available?
Notes:
Is the room in a secure location?
c)
Notes:

3)

_.
f-'
.,

~

-.

.

-

Power/Grounding
a)
Is a grounded, dedicated circuit being used to power the equipment?
Notes:
b)
Is the platform and all related electronic equipment grounded w/ #12 green
insulated copper wire?
Notes:

4)

UPSlBattery back up
a)
Is all the Securus equipment on a UPS/Battery back up?
Notes:
b)
Is the UPS plugged into the Towermax KSU?
Notes:

~
~JI

5)

Lightning Protection
a)

Is the Towermax KSU installed and electrically grounded?

Notes:
b)

Is there lightning protection installed on the C.O. side of the system?

Notes:
c)

Is there lightning protection installed on the station side of the system?
(pertains to campus environments and areas that require ie., FL)

Notes:
6)

~r,;.:

...... ~....'

Connectivity to Workstations
a)
Are atl the workstations installed and connected to the hub?
Notes:
b)

Are the all the monitors working?

Notes:
c)
Are all the printers installed and a test page printed?
Notes:
d)
Are the speakers installed and working?
Notes:
e)
Are the keyboards and mice installed and working?
Notes:
7)

t

Provisioning
a)

Have all the lines/circuits been identified and terminated?

Notes:
b)

Have the lines been tested?

Notes:
c)

Local Dialing - 7 or 10 digit?

Notes:
d)
10 IOXXX, LD?
Notes:
e)

800, 888?

Notes:

~il

--

o

I Plus?

Notes:
g)
Has the modem line been installed and tested?
Notes:
8)

9)

Networking
a)
Can all the workstations be pinged from Dallas?
Notes:
b)
Have the IP addresses for routers and channel banks been set and are visible
to the network?
Notes:
c)
Have the routers and channel banks been programmed and tested?
Notes:
d)
Are firewalls in place if facility network is utilized?
Notes:

Inmate Phones
a)
Have all the phones been installed and securely mounted?
Notes:
b)
Are all the conduit, pedestals, and backboards securely fastened?
Notes:
c)
Have all the phones been tested and port lO's located?
Notes:
d)
Have all the port assignments been set up in the lAD config?
Notes:
e)
Are the on-off times set?
Notes:

10) Coin hones
a)
Coin phones are installed and securely mounted?

FW~"r~

ti~W.1J

Notes:
b)
Did you use the Raleigh office test call procedure?
Notes:
c)
Have the coin phones been programmed by the Raleigh office?
Notes:
d)
Have test calls been made?
Notes:
e)
Local?
Notes:
f)
LD?
Notes:
g)
Call completed using coin?
Notes:
h)
Call not completed to insure coin return?
Notes:

11) Visitation Phones
a)
Are all the visitation phones installed and securely mounted?
Notes:
b)
Have the visitation phones been connected to the lAD system and tested?
Notes:
c)
Have all the visitation port ID's been set up in a separate phone group?
Notes:
d)
Have the on-off times been set?
Notes:
e)
Are the visitation phones set up for monitoring and recording?
Notes:

12) TOO hones
a)
Are the TOO phones installed and securely mounted?

-.--

Notes:
b)
Has a TOO to TOO call been tested?
Notes:
c)
Has the TDO relay station number been programmed into the CAM and test
call placed? (I ~800-Relay-StateAbbr) Example - 1-800-735-2972 (SC)
Notes:

_l.'

••.

10.

13) Cut~ff switches

a)
Are the switches installed on a separate block and labeled?
Notes:
b)
Have the switches been tested?
Notes:
c)
Are all the inmate phones capable of being turned off by the switches?
Notes:

14) Features

a)
Live call monitoring tested?
Notes:
b)
Covert Alert tested?
Notes:
c)
Call recording tested?
Notes:
d)
Number blocking tested?
Notes:
e)
Turning phones on/off through the system tested?
Notes:
Report generator tested with ability to print report with correct date and time?
Notes:
g)
CD burner tested?
Notes:

o

~-­

-_.
••
-.~rt

,

.

~

h)
Password set up for facility and working?
Notes:
i)
Crime Tip tested?
Notes:
j)
PINIPAN tested?
Notes:
k)
Stop on DTMF tested?
Notes:
I)
System Debit IeSled?
Notes:
m)
Prepaid calling cards tested?
Notes:
n)
Rate Quote tested and verified?
Notes:
0)
3-Way detect tested?
Notes:
p)
All language options set?
Notes:
q)
Inmate Voice Mail tested?
Notes:

IS) Test Calls *Each system each station card*
a)
Positive acceptance tested?
Notes:
b) Tag line correct for the facility?
Notes:
c)
System prompts you for the recording of your name?
Notes:
d)
Both panies are prompted the call is subject to monitoring and recording?
Notes:
e)
Local collecltested with val Local r.ltes verified to be correct?

--

DaB

t_J1

BM~

_I

~~ .'~"
MWIII

E~
~

.'",

":1".

Notes:
f)
Domestic LD collect tested •Long Distance rates vefified to be correct?
Notes:
g)
Rates upon request tested?
Notes:
h)
Intrastate Debit (NPA-700-4141 ) tested?
Notes:
i)
Interstate Debit (700-555-4141) tested?
Notes:
j)
International LD Debit (011-458-0199-048 Denmark Operator) tested?
Notes:
k)
Global Speed dial numbers tested?
Notes:
I)
Calls placed using all language options?
Notes:
m) Standard blocked number tested?
Notes:
n)
Harassment block tested?
Notes:
0)
Free call tested?
Notes:
p)
Private number tested?
Notes:
q)
Call time limit tested?
Notes:
r)
Is the inmate muted during acceptance of the call?
Notes:
s)
Does the system block additional digits from being dialed during the call process?
Notes:
t)
Test calls made using PIN number local, LD, International?
Notes:
u)
Test call made using PAN list?

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16) Pollio and Validation
a)
Is validation turned on and functioning properly?
Notes:
b)
Has validation been tested with tech support? (list who you worked with)
Notes:
c)
Has the site been set up for nightly polling and tested with the NOC?
(list who you confirmed this with)
Notes:

17) PINIPAN site specific data
a)
Previous blocked, free. watched, numbers are entered?
Notes:
b)
PIN numbers have been entered?
Notes:
c)
PAN numbers have been entered?
Notes:
d)
Daily time limit set and tested for all PIN accounts?
Notes:
e)
Debit amounts decrement according to contmcted rate structure?
Notes:

18) Block Labeling
a)
Are all your blocks clearly labeled:
Notes:
b)
C.O. blocks?
Notes:
c)
Station blocks?
Notes:
d)
Cut-off switch blocks?

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e)
Do all the blocks have dust covers and are clearly Labeled "Securus"?
Notes:
All cabling is neat and labeled?
t)
Notes:
19) EARlPhotos
a)
Have you taken digital photos of all the IDF's and MDF's?
Notes:
b)
Have you filled out the EAR paperwork and left a copy onsite attached to the
SeN system?
Notes:

20) Training
a) Has the local field technician been notified of the install?
Notes:
b)
Have you given basic training on the system?
Notes:
c)
Manuals reviewed with the customer?
Notes:
d)
Has the Account Manager been notified to give formal training?
Notes:
e)
Has the customer been provided stick on labels contact names and telephone
telephone contact names and telephone numbers?

Notes:

Installer's Signature:
Date:

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Ross F. Preston
3062 Hawks Glen
Tallahassee, FL 32312
(850) 907-8292

Qualifications Summary:
I have been in the telecommunication industry for over 24 years. During that time I have had increased
responsibilities for sales and sales management with particular emphasis on delivery of complex managed
services, IT solutions and network security. With a total of over 18 years with Mel, the past II years have
been in a Government Marketing capacity with focus on needs analysis, sales and service of complex voice
and data networking solutions.

2007 - Present

Securus Technologies
Account Executive
Department of Corrections
Position Responsibilities
•
Establish relationships with Western State SecretariesJDirectors
•
Educate prospects on Secure Call Platform capabilities
•
Manage existing Department of Corrections customer base
•
Implement marketing strategy for prospects
•
Prepare business case analysis for financial considerations
•
Position new services utilizing existing connectivity

2000·2007

MCI/Verizon Business
Regional Sales Manager
Government and Education
Position Responsibilities:
•
Develop opportunities for Government and Education within State of Florida
• Continue market penetration for existing contracts
•
Establish new revenue generating products and services
•
Manage 3,400 node Frame Relay State of Florida contract ($26M annually)
•
Manage State of Florida 800. CentraNet and IT Hardware contracts (SI3M annually)
•
Supervise five Government Account Managers for Government and Education
•
Position companies Next Generation Network solutions
•
Manage Department of Corrections inmate telephone services (S20M+ annually)

1998·1999

Qwest Communications Inc.
Director ofSales
Position Responsibilities:
• Created marketing strategy for Southeast Region Business Markets Segment
•
Devised plans for exceeding monthly. quarterly. and annual revenue attainment
•
Established budgetary guidelines for all facets of the Southeast Region
• Supervised all Sales Managers in a four state area
•
Developed forecasting tools for the management and sales teams
•
Organized distribution of new pricing. products. and promotional materials
•
Implemented account retention programs
•
Oversaw completion of RFP and RFI responses
•
Prepared business case analysis for financial committee review

1997·1998

MCI Telecommunications (Correctional Services Organization)
National Account Marketing Manager

•
•
•
•
•

1994-1997

1987-1994

Position Responsibilities:
Managed inmate telecommunications service contracts ($43 Million annually)
Influenced key decision markers to include MCI strengths in RFP (Nine States)
Positioned enhanced services with existing contract bandwidth
Developed partnerships with strategic vendors for reduction in COG
Coordinated RFP responses with legal and business analysis

MCI Telecommunications (State Government and University Markets)
National Account Marketing Manager
Position Responsibilities:
•
Reviewed and analyzed sales and marketing plans for student resale programs
•
Prepared revenue attainment forecasting by service offering
•
Researched potential new products and services
•
Supervised sales, support, and marketing representatives
•
Initiated sales teaming efforts with BellSouth in LA
•
Prepared RFP responses for State of Florida and Louisiana communication services
•
Oversaw the Card Application Technology Center program with FSU

MCI Telecommunications (Business Markets)
Sales Manager III
•
Responsible for commercial sales for the Florida Panhandle
•
Supervised sales teams in four city region
•
Responsible for revenue attainment and forecasting
•
Development of sales team product and industry knowledge
• Overall management of the commercial business customers and prospects

EducadaD:
University of Florida (1978-1980)

HELEN L. MCCOY
429 W. Bear Lake Rd. N.E.
Kalkaska, MI 49646 U.S.A.
231-258-4971
STRENGTHS

Customer focused. Highly motivated self-starter with excellent problem solving skills.

EXPERIENCE
01·01 to Present

T·NETIXISECURUS
ImplementationlProject Manager, Corrections
- Coordinate & implement comprehensive call monitoring & recording system for inmate
market throughout the U.S. and Canada.
Successfully managed & implemented the following large scale projects recently:
•
Kentucky DOC - 16 facilities
•
South Carolina DOC - 32 facilities
•
Pennsylvania DOC - 6 facilities
•
Marion County Jail, IN - 5 facilities
Currently engaged in the following implementation:
Rorida DOC - 140 facilities - worth 20M annually
•
Handle special projects as assigned, Le., Verizon traffic conversion project, Iowa DOC
conversion project, Hillsborough County Rorida conversion project, long distance contract
for INDOC along with "Called Party Pre-Paid", "Called Party Pre-Paid" for KSDOC,
performed evaluation at New Jersey DOC to determine best course of action to resolve
customer dissatisfaction with centralized IPIN process.
Resolve service concerns/issues to ensure customer satisfaction.

06-99 to 12-00

SBClAMERlTECH
ImplementationlProject Manager, Pay Phone Services-Corrections
- Coordinated & implemented comprehensive call monitoring & recording system for State of
Michigan D.O.C. inmate phones (36 sites, prisons/camps), County/City jails (60 customers
with various number of locations per customer) in Michigan & Grand Junction, Colorado.
SME for Magnasync Solution as designed for State of Michigan, D.O.C.
Instructor for all initial & continuation Magnasync training at customer sites.
Resolved service concerns/issues to ensure customer satisfaction.
Negotiated & hire contractors for work in non-Ameritech locations.

02-97 to 06-99

Manager·Contract Compliance, CBS
•

09·96 to 02-97

Monitored & measured Managed Service contracts to ensure customer satisfaction &
Ameritech profitability within the boundaries of the contract.
Compiled & published metric performance results for assigned Managed Services accounts,
NBD, American Axle, EDS, Ford, FOA. OfficeMax, and Kraft Video on a monthly and/or
weekly basis. Use this data to compile quarterly, bi-annual, or annual performance results
for respective customers.
Analyzed performance results and offer recommendations for process or procedure
improvements to enhance performance results.
Actively participated on cross-functional teams/task forces in support of activities to
optimize performance on Managed Service projects.

Account Service Administrator, CBS
- Coordinated & implemented complex services for Health Care accounts, Sister's of St. Joseph
(St. John Hospital, Borgess Health Alliance, Genesys Health Systems) & Oakwood Health
System.
- Resolved service & billing issues.
- Supported Account Executive by providing data via reports from within the Ameritech system
or by generating customized reports.

01·95 to 09-96

Project Manager, Pay Phone Services-Corrections
- Coordinated & implemented comprehensive call monitoring & recording system for State of
Michigan D.O.C. inmate phones (36 sites, prisons/camps).
- SME for Magnasync Solution as designed for State of Michigan, D.O.C.
- Instructor for all initial & continuation Magnasync training at customer sites.

HELEN L. MCCOY
429 W. Bear Lake Rd. N.E.
Kalkaska. MI 49646 U.S.A.

231-258-4971
1989·1995

Manager-Administration, Operations & Database, Market Services
- Directed & managed regional database for tracking sales projects.
Directed, coordinated, & controlled special projects generated by external & internal
customers.
Developed, allocated & monitored district & manager level expense budgets ($7M annually).
System administrator for NCR Tower & district PC LAN system.
Special Events Coordinator for district, i.e., 2 day conference for 110 district employees, all
day district meetings - off premise, etc.
Provided administrative/procedural support to district employees (93 Mgmt & 17 N-Mgmt).
Supervised seven front-line employees.
Developed & implemented call handling procedures for front-line employees.
Investigated, coordinated, & implemented new phone system for district.

1986·1989

Sales & Service Clerical, Market Services
- Received & answered inquires from internal & external customers.
- Negotiated & issued telephone service orders for external customers.
- Performed other clerical duties as necessary.
- Performed District Secretary function as needed.

1970·1986

Held a Variety or Non-Management Positions
- Residence Service Representative. Service Evaluator, Service Assistant, General
Commercial Clerk, Operator.

Computer Skills: Proficient using Microsoft Windows XP, Word, Excel, Access. Project, Visio.
EDUCATION:

Attended Washtenaw Community College.

2

Kenneth Rose
2118 Creek Ct..

Newman, CA 95360

209-862-2122

Current Position: Regional Operations Manager for Securus Technologies
HIGHLIGHTS OF QUAUFICATIONS
• 28 years in the Telecommunications Field, the last 11 years in Inmate Services
• Masters Degree in Computer Information Systems and a Bachelor Science in Business - Labor Relations.
• Considered an IT specialist with extensive experience in all aspects of telephony, PC-based hardware/software
installation and configuration - primarily Inmate Calling Platforms
• Successfully manage over 300 Inmate Sites, with over 16,000 stations in Alaska, California, Hawaii, Oregon and
Washington.
• Versatile, innovative, and diplomatic while maintaining a professional attitude
• Excellent Oral and Written Skills, Proactive in research, problem-resolution and Customer Service
RELEVANT SKILLS AND ACCOMPLISHMENTS
Administrative
• Currently supervise 14 technical staff members, including personnel evaluations and time reporting.
• Successfully managed various dispatch and contractor expenses utilizing the company's profit center guidelines.
• Continually work with associates and contractors to monitor and reduce our cost per line expense.
• Developed and Implemented a comprehensive Service Plan for the West Coast Region encompassing the states of
AZ, AK, CA, HI, 10, NV, OR, & WA, including AK DOC & WA DOC Facilities
• Successfully developed, and had approved by legal, a Contractor's agreement for all Field Service Contractors to
sign in order to perform work for Securus.
InterpersonallTeamwork
• Over 28 years in Customer service, primarily Inmate Accounts for the last 11 years
• Recognized on numerous occasions for Customer Service by various Customers and Partners
o FSH, AT&T, SBC, Verizon and OWEST
• Successfully empowered associates to meet the needs of the business, while keeping the focus on Service.
• As Customer Service Manager for AT&T, responsible for portfolio of Accounts with a market value of $72 Million
and project managing the end to end process in contract implementation.
• Consistently work to achieve the Company's Mission Statement, utilizing empowerment and cost savings to provide
excellent quality customer service.
• Work closely with associates and the Sales Team in achieving all established goals and targets.

Technical Support
•
•
•
•
•
•
•

Certified by the State of California to teach in all Collegiate and Secondary Education Facilities - CBEST
certification.
Certified in POMI (Process Ouality Management Improvement) - Metrics and implementation processes
Certified as a Trained Facilitator by AT&T, provided training sessions over span of 6 years.
Well versed in all aspects of Telephony, including PBX, Central Office, and 5ESS switching & routing.
As the SESS Switch Administration of the ANHM & SHOK SE's in Southern California, was responsible for
processing 10% of all AT&T Operator assisted traffic handled in the United States
Responsible for the successful installation and maintenance of over 18,000 phones and various call processing
systems
Fluent in all Microsoft Operating systems up to and including Windows 2000 & XP. In addition to various other
Operation systems and programs, including but not limited to: pcAnywhere, UNIX, MS OFFICE Suites

2001 to Date
1998 to 2001
1989 to 1998
1979 to 1989

1998
1992

EMPLOYMENT HISTORY
Securus Technologies - Field Operations
West Coast Regional Manager
Irving, TX
- Customer Support Manager
AT&T - Consumer Services
Customer Service Manager
- Inmate Markets
Pleasanton, CA
5ESS Switch Administrator,
AT&T - Network Services
- Screening Administrator
Pleasanton, CA
Rates & Tariff Associate,
AT&T - Operator Services
Santa Clara, 'CA
- Operator Services Associate
EDUCATION HISTORY
University of Phoenix
Master's Degree - MSCIS
University of Phoenix
Bachelor's SCience Degree - BSBAlLabor Relations

JAMES G. LEBoEUF - PRODUCT ENGINEER

Summary of
Qualifications

ExperIence

James has supported inmate systems and correctional facility accounts for
over 17 years in Operations Management and Technical Sales. He has
been directly involved with Installation and Maintenance of 300+
correctional facilities and indirectly involved as team management for
1000+ facilities throughout the Continental US and Alaska.
1989-present

SECURUS Technologies

Irving, TX

Technical sales SUpport Manager

Support technical solutions development within Evercom
Ensure the highest quality delivery of Partner projects
Support productlfeature development process
Provide "Best in Class" intemaVextemal customer support
Consult with customers, identify technical requirements, present
viable solutions and drive flawless execution of the agreed
solution.
(Acquired by Evercom) Peoples TELINK

Bryan, TX

Field Service Manager

Oversee Field Maintenance Support of Law Enforcement
Technologies for the Central Region
Hire and Train Field Service technicians
Responsible for implementing and maintaining technical standards,
assuring customer satisfaction
Engineer and implement WAN installation projects
Responsible for scheduling staff, delegating assignments and
deadlines, conducting annual performance appraisals, and
making salary increase recommendations
Identify Training Development Needs and conduct classes insuring
next level development for all Regional Field technicians.
1981-1989

Cameron Telephone Company

Carlyss. LA

UneAnaIyst
Analyze and recommend proactive maintenance for Business and
Residential Telephone Customers
Serve as Technical Support for installation and repair technicians in
a LEC environment
Train personnel on the installation and maintenance of Business
Telephone Systems
Responsible for implementing remote test procedures of all Central
Office Equipment inclUding attached Outside Plant facilities

JASEN A. KINTNER
Anchorage. Alaska

SUMMARY OF QUALIFICATIONS
Sixteen years' combined telecommunications experience with the United States Army. General
Communications, Inc.• Communications Consultants, Inc., and Securus Technologies, Inc. Fourtime Army medal awardee for outstanding job performance. Developed a course of instruction for
a company of 185 people which resulted in improved and enhanced communications in fixed,
mobile, and remote site locations. Adapts readily to difficult situations and works hard to produce
a favorable solution. Loyal. disciplined, and very detail-oriented.

TELECOMMUNICATIONS
Installed, initialized, operated, and performed maintenance on digital telecommunications
switching systems. Analyzed and identified call processing trouble. Used Lucent 5ESS-2000
Trunk and Line Workstation to resolve maintenance problems. Built, loaded, and modified local
databases to suit operational needs. Responded to maintenance triggers for line or trunk failures.
Interpreted computer printouts to troubleshoot, repair, or replace faulty line units. Coordinated
with system operators and managers to resolve communications difficulties. Troubleshot complex
system faults and supervised or corrected failures to meet system availability and reliability
standards. Recorded number of daily communications transactions and number of problems to
include actions taken to correct the problem, using a computer workstation. Acquainted with all
color codes for 100 pair cable. Installed cross connect wires on the main distribution frame.
Terminated telephone cables to 410 type blocks. Fabricated and installed various communications
and electrical cable and wire. Utilized special tools, wire wrap guns. and hand tools to connect
cable and wire.
•
•
•

Successfully connected U.S. Army and French Army communications equipment using
NATO analog interface system.
Provided reliable communications to over 1,000 subscribers with less than 5% down time
while simulating a war-time environment.
Helped develop and initiali7.8tion standard for Node Center Switches of a 185 person
communications unit.

MANAGEMENT
Organized and lead several 406 member teams to include Advanced Party Team, Nuclear
Biological Chemical Team, and Field Sanitation Team. Initiated system to track the physical
conditioning of 49 personnel. Established three unit college classes for 25 personnel. Oversaw
the maintenance and accountability of three I IA ton heavy variant 4x4 vehicles equipped with
shelter carriers and two 10 kilowatt generators. Designed maintenance checklist to track and
improve vehicle readiness.
•
•

Organized and directed large convoys of over SO vehicles for a major military exercise during
September 1997.
Helped design signal-site layout plans for a SO-person communications platoon which resulted
in improved site defense and faster, more efficient installation time.

JASEN A. KINTNER
COMPUTER
Used computers to perform system and network operations ranging from initialization and
installation to troubleshooting. Ensured that systems were operated and maintained according to
Army regulations.
Verified that users had the required personal security clearances.
authorizations. and need-to-know.
Provided semiannual training to users. operators, and
managers. Familiar with basic UNIX commands. Knowledgeable of several operating systems to
include Windows 95. 98, NT 4.0.2000 and XP. Proficient with various software applications and
programming languages.
•

•

Developed and documented an updated standard for registering computer users from Node
Center Switch which resulted in enhanced X.25 networking using Windows 95 and Windows
4.0.
Improved maintenance management posture for nine workstations in a communications unit;
achieved minimal downtime over a three year period.

ELECTRICAL
Assisted electrician in installation and placement of conduit and electrical wiring. Measured and
cut pipe conduit to specified length. Drilled holes for wiring and pulled or pushed wiring through
opening. Traced out short circuit in wiring. using knowledge of wiring and test meter. Performed
minor repairs; replaced fuses. light sockets, bulbs, and switches. Disassembled defective electrical
equipment, replaced defective or worn parts, and reassembled equipment. Maintained tools and
equipment, and kept supplies and parts in order.

RELATED EXPERIENCE
Field Service Technician 11, Securus Technologies, Inc., Anchorage, Alaska 2002-Present
President, Gallant Technologies, Inc., Anchorage, Alaska 2000-2002
Testboard Technician, Communications Consultants, Inc., Anchorage, Alaska \999
Switch Technician 11, General Communications, Inc., Anchorage, Alaska \998-1999
Central Office Frame Wirer, Infotel International, Inc., Anchorage. Alaska \997-\998
Information Systems Security Administrator, U.S. Army, Fort Richardson, Alaska 1996-1998
Network Switching Systems Technician. U.S. Army, Fort Richardson, Alaska 1991-1998
Electrician Helper, Freddie E. Norris Electrical Contractor, Inc., Evans, Georgia \991

EDUCATION & CERTIFICATIONS
•
•
•

Continuing College Education, University of Alaska Anchorage 2006 (84 Credit Hours)
CompTIA A+ Certification, Anchorage. AK, 1998
Diploma, Evans High School, Evans. Georgia 199\

MILITARY TRAINING
Primary Leadership Development Course, U.S. Army Fort Richardson, Alaska \995
Leadership Development Course, U.S. Army, Darmstadt, Germany 1993 (Honor Graduate)
Digital Networking Systems Course, U.S. Army. Fort Gordon, Georgia 199\

KEVIN COLLINS
National Account Manager/Senior Account Executive
P.O. Box 4223
Greenwood Village, CO 80155-4223
Ph: 720-488.5696

Fax: 972-2n·0651
kcollins3@securustech.net
Years with SECURUS: 12
EDUCATIONAL BACKGROUND:

BA Interdivisional Majors
History/English
Political Science/ Communications
Regis University, Denver, Colorado
PROFESSIONAL QUALIFICATIONS:

•
•
•
•
•
•

23 Years Experience in Telecommunications
12 Years Experience in Inmate Call Control Systems
Extensive Experience in all aspects of Telephony
More than 11 years with Bell System
Over 23 years experience in telecommunications in complex solutionslimplementations
While with the Bell System, successfully maintained an Account base worth in excess of $100
Million per year in revenue

CURRENT RESPONSIBILmES:

•
•
•
•

•

National Account Manager serving the State Department of Corrections market and Canadian
Correctional Market
Primary Account Manager for selected DOC sites
Manage the DOC account responsibilities with service and operational personnel.
Maintain and execute customer scheduled briefings that include the following initiatives:
o
Site reviews with service team,
o
Offering product enhancements,
o
Identifying operational issues and offering solutions with
various applications
Updating customers on new introductions of applications and technology

Resume
Andrew L Fall
Andy Fall is the current Account Manager for Securus Technologies serving the Alaska DOC and has
acted in that capacity since December 2004. Andy currently provides Account Management for
facilities in Idaho, Oregon and Washington as well.
Andy has over 10 years experience in sales and sales support of Inmate Telephone Systems to City.
County, State and Special Jurisdictions and over 20 years experience in sales and sales support of
products and services to the Corrections Industry including commissary, trust fund software and
identification biometrics.
Andy holds an undergraduate degree from Whittier College and a graduate degree from Pepperdine
University.
Andy is based in Portland, Oregon.

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II=> SECURUS"

TECHNOLOGlES

Master Services Agreement

)

(

This Master Services Agreement (this ·Agreemenr) is by and between
__ (·Customer") and Evercom Systems,
Inc. • • • • a Delaware corporation and a SECURUS Technologies, Inc. company, (-We," "us," or "Provider"). This
Agreement shall be effective as of the date signed by Customer provided the agreement is received by Provider within ten
(10) days thereof (the "Effective Date").

1. Applications. This Agreement specifies the general terms and conditions under which we will perform certain inmaterelated services and applications (the "Application(s)"} for you. Additional terms and conditions with respect to the
Applications will be specified in the schedules entered into by the parties and attached hereto (the ·Schedules"). The
Schedules are incorporated into this Agreement and are subject to the terms and conditions of this Agreement. In the event
of any conflict between this Agreement and a Schedule, the terms of the Schedule shall govem. In the event of any conflict
between any two Schedules for a particular Application, the latest in time shall govem.

2. Use of Applications. You grant us the right and license to install, maintain, and derive revenue from the Applications
through our inmate systems (including, without limitation, the related hardware and software) (the ·System") located in and
around the inmate confinement facilities identified on the Schedules (the ·Facilities"). You are responsible for the manner in
which you use the Applications. Unless expressly permitted by a Schedule or separate written agreement with us, you will
not resell the Applications or provide access to the Applications (other than as expressly provided in a particular Schedule),
directly or indirectly, to third parties. During the term of this Agreement and subject to the remaining terms and conditions of
this Agreement, Provider shall be the sole and exclusive provider of inmate"related communications, including but not limited
to voice, video and data (phone calls, video calls, messaging, and e-mail) at the Facilities in lieu of any other third party
providing such inmate communications, including without limitation, Customer's employees, agents or subcontractors.
3.

Compensation. Compensation for each Application, if any,.and the applicable payment addresses are as stated in the
Schedules.

4.

Term.

The obligations of the parties under this Agreement are effective as of the Effective Date but the "Term" of this Agreement
shall commence sixty (60) days thereafter [to allow for a reasonable installation period] and will continue for _ years
thereafter.

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anything to the contrary, the terms and conditions of this 'Agreement shall continue to apply to each Schedule for so long as
we continue to provide the Application to you after the expiration or earlier termination of this Agreement.
5. Service Level Agreem~nt and Umited Remedy. 'We are committed to providing you with reliable, high quality
Applications, and we offer certain assurances about the quality of our Applications (the "Service Level Agreemenr). The
Service Level Agreement for each Application Is as set forth in the applicable Schedule. THE SERVICE LEVEL
AGREEMENT IS THE SOLE AND EXCLUSIVE REMEDY FOR FAILURE OR DEFECT OF AN APPLICATION. WE
DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ANY IMPLIED WARRANTY ARISING FROM A COURSE OF DEALING OR
USAGE OF TRADE, ~ND NONINFRINGEMENT.
6. SottWa;e LIcenSe. We grant you a personal, non-exclusive, non-transferable license (without the right to sublicense) to
access and use certain proprietary computer software products and materials in connection with the Applications (the
·Software"). The Software includes any upgrades, modifications, updates, and additions to existing features that we
implement in our discretion (the "Updates"). Updates do not include additional features and significant enhancements to
existing features. Your rights to use any third-party software product that we provide shall be limited by the terms of the
underlying license that we obtained for such product. The Software is to be used solely for your internal business purposes
in connection with the Applications at the Facilities. You will not (i) permit any parent, subsidiary, affiliated entity, or third
party to use the Software, (Ii) assign, sublicense, lease, encumber, or otherwise transfer or attempt to transfer the Software
or any portion thereof, (iii) process or permit to be processed any data of any other party with the Software, (iv) alter,
maintain, enhance, disassemble, decompile, reverse engineer or otherwise modify the Software or allow any third party to do
so, (v) connect the Software to any products that we did not fumish or approve in writing, or (vi) ship, transfer, or export the
Software into any country, or use the Software in any manner prohibited by the export laws of the United States. We are not
liable with regard to any Software that you use in a prohibited manner.
7. Ownership and Use. The System, the Applications, and related records, data, and information shall at all times remain
our sole and exclusive property unless prohibited by law, in which event, we shall have the unlimited right to use such
records, data, and information for investigative and law enforcement purposes. However, during the term of this Agreement
and for a reasonable period of time thereafter. we will provide you with reasonable access to the records. We (or our
Master Services Agreement· Page 1 of 4
@SECURUS Technologies, Inc.• Proprietary & Confidential- Form 4.7.05

licensors, if any) have and will retain all right, title, interest, and ownership in and to (i) the Software and any copies, custom
versions, modifications, or updates of the Software, (ii) all related documentation, and (iii) any trade secrets, know-how,
methodologies, and processes related to our Applications, the System, and our other products and services (the "Materials").
The Materials constitute proprietary information and trade secrets of Provider and its licensors, whether or not any portion
thereof is or may be the subject of a valid copyright or patent.
8. Legality/Limited License Agreement. For services related to Applications which may allow you to monitor and record
inmate or other administrative telephone calls, or transmit or receive inmate electronic messages ("e-mail"); by providing the
Application, we make !!Q representation or warranty as to the legality of recording or monitoring inmate or administrative
telephone calls or transmitting or receiving inmate e-mail messages. Further, you retain custody and ownership of all
recordings, and inmate e-mail messages; however you grant us a perpetual limited license to compile, store, and access
recordings or inmate calls and access inmate e-mail messages for purposes of (i) complying with the requests of officials at
the Facility, (ii) disclosing information to requesting law enforcement and correctional officials as they may require for
investigative, penological or public safety purposes, (iii) performing billing and collection functions, or (iv) maintaining
equipment and quality control purposes. This license does not apply to recordings of Inmate 'calls or e-mail messages with
their attorneys or to recordings or e-mail messages protected from disclosure by other applicable privileges.

9.

Confidentialitv. The System, Applications, and related call records and information (the "Confidential Information") shall
at all times remain confidential to Provider. You agree that you will not disclose such Confidential Information to any third
party without our prior written consent. Because you will be able to access confidential information of third parties that is
protected by certain federal and state privacy laws through the Software and Applications, you shall only access the
Software with computer systems that have effective firewall and anti-virus protection.

10. Indemnification. To the fullest extent allowed by applicable law but subject to the limitations in this Agreement, each
party (the "Indemnifying Party") will, and does hereby agree to, defend, indemnify and hold harmless the other party (the
"Indemnified Party") from and against any loss, cost, claim, liability, damage, and expense (inclUding, without limitation,
reasonable attorney's fees and expenses) brought or claimed by third parties or by the Indemnified Party (collectively,
"Claims") arising out of (i) a breach of either party's representations, warranties and/or covenants contained herein or (ii) the
gross negligence or willful misconduct of, or intellectual property infringement or alleged intellectual property infringement
by, the Indemnifying Party and/or its employees, agents, oreontractors in the performance of this Agreement. The
Indemnified Party shall notify the Indemnifying Party promptly in writing of any Claims for which the Indemnified Party alleges
that the Indemnifying Party is responsible under this section and the Indemnifying Party shall hereupon tender the defense of
such Claims to the Indemnifying Party. The Indemnified Party shall cooPerate in every reasonable manner with the defense
or settlement of such Claims at the Indemnifying Party's expense. The Indemnifying Party shall not be liable under this
section for settlements of Claims finalized solely by the Indemnified Party unless the Indemnifying Party has approved such
settlement in advance or unless the defense of such Claims has been tendered to the Indemnifying Party in writing and the
Indemnifying Party has failed to promptly undertake the defense.
11. Insurance. We maintain comprehensive general liability insurance having limits of not less than $2,000,000.00 in the
aggregate. You agree to provide us with reasonable and timely written notice of any claim, demand, or cause of action
made or brought against you arising out of or related to the utilization of the Applications and the System. We have the right
to defend any such claim, demand, or cause of action at our sole cost and expense and within our sole and exclusive
discretion. You agree not to compromise or settle any claim or cause of action arising out of or related to the utilization of
the Applications or System without our prior written consent, and you are required to assist us with our defense of any such
claim, demand, or cause of action.
12. Default and Termination. If either party defaults in the performance of any obligation under this Agreement, then the
non-defaultiogparty shall give the defaulting party written notice of its default setting forth with specificity the nature of the
default. If the defaUlting party fails to cure its default within thirty (30) days after receipt of the notice of default, then the nondefaulting party shall have the right to terminate this Agreement upon thirty (30) days written notice and pursue all other
remedies available to the non-defaulting party, either at law or in equity. Notwithstanding the foregoing, the thirty (30) day
cure period'sh8J1 be extended to ninety (90) days if the default is not reasonably susceptible to cure within such thirty (30)
day period, but only if the defaulting party has begun to cure the default during the thirty (30) day period and diligently
pursues the cure of such default. Notwithstanding the foregoing, if you breach your obligations in the section entitled
"Software License" or the section entitled "Confidentiality", then we shall have the right to terminate this Agreement
immediately.
13. Limitation of Liabilitv. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, NEITHER
PARTY SHALL HAVE ANY LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOSS
OF PROFITS OR INCOME, LOST OR CORRUPTED DATA, OR LOSS OF USE OR OTHER BENEFITS, HOWSOEVER
CAUSED AND EVEN IF DUE TO THE PARTY'S NEGLIGENCE, BREACH OF CONTRACT, OR OTHER FAULT, EVEN IF
SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY TO
YOU RELATING TO OR ARISING OUT OF THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE,
SHALL NOT EXCEED THE AMOUNT WE PAID YOU DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE DATE
THE CLAIM AROSE.
14.
Uncontrollable Circumstance. We reserve the right to renegotiate or terminate this Agreement upon sixty (60) days
advance written notice if circumstances other than those under our control related to the Facilities (including, without
limitation, changes in rates, regulations, or operations mandated by law; material reduction in inmate population or capacity;
material changes in jail policy or economic conditions; acts of God; actions you take for security reasons (such as lockMaster Services Agreement - Page 2 of 4
© SECURUS Technologies. Inc. - Proprietary & Confldentlal- Form 4.7.05

downs) negatively impact our business; however, we shall not unreasonably exercise such right. Further, Customer
acknowledges that Provider's provision of the services is subject to certain federal, state or local regulatory requirements and
restrictions which are subject to change from time-te-time and nothing contained herein to the contrary shall restrict Provider
from taking any steps necessary to perform in compliance therewith.
15. Injunctive Relief. Both parties agree that a breach of any of the obligations set forth in the sections entitled "Software
License," "Ownership and Use,· and "Confidentiality" would irreparably damage and create undue hardships for the other
party. Therefore, the non-breaching party shall be entitled to immediate court ordered injunctive relief to stop any apparent
breach of such sections, such remedy being in addition to any other remedies available to such non-breaching party.
16. Force Majeure. Either party may be excused from performance under this Agreement to the extent that performance is
prevented by any act of God. war, civil disturbance, terrorism, strikes, supply or market, failure of a third party's performance,
failure, fluctuation or non-availability of electrical power, heat, light, air conditioning or telecommunications equipment, other
equipment failure or similar event beyond its reasonable control; provided. however that the affected party shall use
reasonable efforts to remove such causes of non-performance.
17. Notices. Any notice or demand made by either party under the terms of this Agreement or under any statute shall be in
writing and shall be given by personal delivery; registered or certified U.S. mail, postage prepaid; or commercial courier
delivery service, to the address below the party's signature below, or to such other address as a party may designate by
written notice in compliance with this section. Notices shall be deemed delivered as follows:. personal delivery - upon
receipt; U.S. mail- five days after deposit; and courier - when delivered as shown by courier records.
18. Miscellaneous. This Agreement shall be govemed by and construed in accordance with the laws of the State of Texas.
No waiver by either party of any event of default under this Agreement shall operate as a waiver of any subsequent default
under the terms of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, the validity or
enforceability of the other provisions shall remain unaffected. This Agreement shall be binding upon and inure to the benefit
of Provider and Customer and their respective successors and permitted assigns. Except for assignments to our affiliates or
to any entity that succeeds to our business in connection with a merger or acquisition. neither party may assign this
Agreement without the prior written consent of the other party. Each signatory to this Agreement warrants and represents
that he or she has the unrestricted right and requisite authority to enter into and execute this Agreement, to bind his or her
respective party, and to authorize the installation and operation of the System. Provider and Customer each shall comply, at
its own expense, with all applicable laws and regulations in the performance of their respective obligations under this
Agreement and otherwise in their operations. Nothing In this Agreement shall be deemed or construed by the parties or any
other entity to create an agency, partnership, or joint venture between Customer and Provider. This Agreement cannot be
modified orally and can only be modified by a written instrument signed by all parties. The parties' rights and obligations,
which by their nature would extend beyond the termination. cancellation, or expiration of this Agreement. shall survive such
termination, cancellation, or expiration (inclUding, without limitation,. any payment obligations for services or equipment
received prior to such termination, cancellation, or expiration). This Agreement may be executed in counterparts, each of
which shall be fully effective as an original, and all of which together shall constitute one and the same instrument. This
Agreement, together with the exhibits and Schedules, constitutes the entire agreement of the parties regarding the subject
matter set forth herein and supersedes any prior or contemporaneous oral or written agreements regarding the subject
matter set forth herein.
EXECUTED as of the Effective Date.
CUSTOMER:

PROVIDER:
Evercom Systems, Inc.
T-NETIX, Inc.

By:
Name:

By:

Title:

Name:

John J. Viola

Date:

Title:

Vice president and Genera! Manager

Customer's Notice Address:

Date:
proylder's Notice Address:
14851 Dallas Parkway, Suite 600
Dallas, Texas 75254
Attention: Genera! Counsel
provider's payment Address:
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254
Attention: Accounts Receivable
Master Services Agreement - Page 3 of 4
@SECURUS Technologies, Inc. - Proprietary & Confidential - Form 4.7.05

Master Services Agreement· Page 4 of 4
© SECURUS Technologies, Inc.• Proprietary & Confidentlal- Fonn 4.7.05

II=> SECURUS"

TECHNOLOGIES

Schedule
(

)

This Schedule is between (Evercom Systems, Inc.] [T-NETIX, Inc.], a Delaware corporation and a SECURUS Technologies,
Inc. company ("we" or "Provider"), and
("you" or "Customer") and is part of and governed by the Master Services
Agreement (the "Agreemenr) executed by the parties. The terms and conditions of the Agreement are incorporated herein
by reference. This Schedule shall be coterminous with the Agreement ("Schedule Effective Date").

A.

Applications. We will provide the following Applications:

CALL MANAGEMENT SERVICE
DESCRIPTION:
Secure Call Platform: Secure Call Platform ("SCP") provides, through its centralized net centric, VOIP, digital transmitted
system, automatic placement of calls by inmates without the need for conventional live operator services. In addition, SCP
provides the capability to (a) monitor and record inmate calls, (b) mark certain numbers as private to disable the monitoring
and recording function, (c) automatically limit the duration of each call to a certain period designated by us, (d) maintain call
detail records in accordance with our standard practices, (e) automatically shut the System on or off, and (f) allow free calls
to the extent required by applicable law. We will be responsible for all billing and collections of inmate calling charges but
may contract with third parties to perform such functions. SCP will be provided at the Facilities specified in the chart below.
COMPENSATION:
Collect Calls. We will pay you commission (the "Commission") in the amount of the applicable Collect Commission
Percentage (as specified in the chart below) of the applicable revenue base (as specified in the chart below) that we earn
through the completion of collect calls placed from the Facilities. "Gross Revenue" means all charges billed by us relating to
collect calls placed from the Facilities. Gross Revenue may be verified by the detailed call records maintained by us, without
any deduction or credit for bad debt or for billed calls that for any reason are not collected. Regulatory required and other
items such as federal, state and local charges and taxes and fees are excluded. "Gross Billed and Collected Revenue"
means all charges billed and collected by us relating to collect calls placed from the Facilities. RegUlatory required and other
items such as federal, state and local charges and taxes and fees are excluded. "Net Revenue" means all charges billed
and collected by us relating to collect calls placed from the Facilities, less all local and long distance charges, billing and
validation costs, and a reserve for bad debt. RegUlatory required and other items such as federal, state and local charges
and taxes and fees are excluded. We shall remit the Commission for a calendar month to you on or before the 30th day
after the end of the calendar month in which the calls where made (the "Payment Date"). All Commission payments shall be
final and binding upon you unless we receive written objection within sixty (60) days after the Payment Date. Your payment
address is as set forth in the signature block below. You shall notify us in writing at least sixty (60) days prior to a Payment
Date of any change in your payment address.
FACILITIES AND RELATED SPECIFICATIONS:
Facility Name and Address

Type of Call
Management
Service

Collect
Commission
Percentage

Revenue Base
for Calculation
of Commission

Payment Address

CENTRAUZED NET CENTRIC, VOlP, DIGITAL TRANSMITTED CALL MANAGEMENT SYSTEM
SERVICE LEVEL AGREEMENT
We agree to repair and maintain the System (inclusive of the SECUREworkstation defined below) in good operating
condition (ordinary wear and tear excepted), including, without limitation, fumishing all parts and labor. All such maintenance
shall be conducted in accordance with the service levels in Items 1 through 10 below. All such maintenance shall be
provided at our sole cost and expense unless necessitated by any misuse of, or destruction, damage, or vandalism to any
premises equipment by you (not inmates at the Facilities), in which case, we may recoup the cost of such repair and
maintenance through either a Commission deduction or direct invoicing, at our option. You agree to promptly notify us in
writing after discovering any misuse of, or destruction, damage, or vandalism to, the said equipment. If any portion of the
System is interfaced with other devices or software owned or used by you or a third party, then we shall have no obligation to
repair or maintain such other devices or software. This SERVICE lEVEL AGREEMENT does not apply to any provided
Openworkstation(s) (see below). For the services contemplated hereunder, we may provide, based upon the facilities
requirements, two types of workstations (personal computer/desktopJlaptop/terminal): (i) The "SECUREworkstation" is
designed to satisfy facilities that require a secure direct link and full technical support of the Applications. Utilizing the
Windows XP operating system, the SECUREworkstation is subject to full technical and field support services described
herein, access to all applicable Applications and restricted user rights for facility personnel. No other third party software
Master Services Agreement· Page 1 of 4

© SECURUS Technologies, Inc.• Proprietary & Confidential· Form 6.1.06

may be installed on the SECUREworkstation; and (ii) The "OpellWorkstation" is an open non-secured workstation which
permits administrative user rights for facility personnel and allows the facilities an ability to add additional third party
software. Ownership of the OpelllNorkstation is transferred to the facility along with a three-year product support plan with
the hardware provider. We have no obligation to provide any technical and field support services for an OpelllNorkstation.
CUSTOMER IS SOLELY RESPONSIBLE FOR THE MAINTENANCE OF ANY OPENWORKSTATION(S)."
1. Outage Report: Technical Support. If either of the following occurs: (a) you experience a System outage or malfunction
or (b) the System requires maintenance (each a "System Evenr), then you will promptly report the System Event to our
Technical Support Department ("Technical Support"). You may contact Technical Support 24 hours a day, seven days a
week (except in the event of planned or emergency outages) by telephone at 866-558-2323, by email at
TechnicaISupport@Evercom.net, or by facsimile at 800·368-3168. We will provide you commercially reasonable notice.
when practical, prior to any Technical Support outage. For your calls to Technical Support, the average monthly call answer
time is generally 120 seconds or less, provided however, that we will endeavor (but will not be obligated) to achieve an
average monthly call answer time of 30 seconds.
2. Priority Classifications. Upon receipt of your report of a System Event, Technical Support will classify the System Event
as one of the following four priority levels:
"Priority 1"

60% or more of the functionality of the System is adversely affected by the System

"Priority 2"

30%-59% of the functionality of the System is adversely affected by the System Event
5%-29% of the functionality of the System is adversely affected by the System Event
Less than 5% of the functionality of the System is adversely affected· by the System

Event
"Priority 3"
"Priority 4"

Event
3. Response Times. After receipt notice of the System Event, we will respond to the System Event within the following
time periods with a 95% or greater rate of accuracy:
Priority 1

4 hours

Priority 2

12 hours
24 hours
36 hours

Priority 3
Priority 4

4. Response Process. In the event of a System Event, where the equipment is located on Customer premises, Technical
Support will either initiate remote diagnosis and correction of the System Event or dispatch a field technician to the Facility
(in which case the applicable regional dispatcher will contact you with the technician's estimated time of arrival), as
necessary. In the event of a System Event occurs in the centralized SCP system, technical support will initiate remote
diagnosis and correction of the System Event.
5. Performance of Service. All of our repair and maintenance of the System will be done in a good and workmanlike
manner at no cost to you except as may be otherwise set forth in the Agreement. Any requested modification or upgrade to
the System that is agreed upon by you and us may be subject to a charge as set forth in the Agreement and will be
implemented within the time period agreed by the parties.
6. Escalation Contacts. Your account will be monitored by the applicable Territory Manager and Regional Service
Manager. In addition, you may use the following escalation list if our response time exceeds 36 hours: first to the Technical
Support Manager or Regional Service Manager, as applicable, then to the Director of Field Services, then to the Executive
Director, Service.
7. Notice of Resolution. After receiving intemal notification that a Priority 1 System Event has been resolved, a member of
our management team will contact you to confirm resolution. For a Priority 2 or 3 System Event. a member of our customer
satisfaction team will confirm resolution.
8.

Monitoring. We will monitor our back office and validation systems 24 hours a day, seven days a week.

9. Required IGR. You are responsible for providing a dedicated isolated grounded receptacle ("IGR") for use in connection
with the primary System. Upon request we will provide you with the specifications for the IGR. If you are unable to or do not
provide the IGR, then we will provide the IGR on a time and materials basis at the installer's then-current billing rates,
provided that we are not responsible for any delay caused by your failure to provide the IGR.

10. End-User Billing Services and Customer Care. Our Correctional Billing Services division will maintain dedicated
customer service representatives to handle end-user issues such as call blocking or unblocking and setting up end-user
payment accounts. The customer service representatives will be available during reasonable business hours Monday
through Saturday by telephone at 800-844-6591, by email at Support@CorrectionaIBillingServices.com, and by facsimile at
800-578-2627. In addition, we will maintain an automated inquiry system on a toll-free customer service phone line that will
Master Services Agreement - Page 2 of 4
@ SECURUS Technologies, Inc. - Proprietary & Confidential - Form 6.1.06

be available to end-users 24 hours a day, 7 days a week to provide basic information and handle most routine activities. We
will also accept payments from end-users by credit card, check, and cash deposit (such as by money order or Western
Union transfer).

@

Master Services Agreement - Page 3 of 4
SECURUS Technologies, Inc. - Proprietary & Confidential - Fonn 6.1.06

Exhibit A: Customer Statement of Work

<->

This Customer Statement of Work is made part hereto and governed by the Master Services Agreement (the "Agreemenf')
executed between [Evercom Systems, Inc.] [T-NETIX, Inc.], a Delaware corporation and a SECURUS Technologies. Inc.
company ("we" or "Provider"). and
("you" or "Customer"). The terms and conditions of said Agreement are
incorporated herein by reference. This Customer Statement of Work shall be coterminous with the Agreement.

A. Applications.

The parties agree that the Applications listed in the Service Schedule shall be provided and in accordance
with the Service Level Agreements as described in the applicable section of the Service Schedule to the Agreement.
B.

Equipment. We will provide the following equipment in connection with the Applications:

C.

Installation. Installation guidelines are as follows:

UNLESS OTHERWISE EXPRESSLY SET FORTH IN WRITING IN THIS SCHEDULE, NO APPLICATIONS, EQUIPMENT,
INSTALLATION AND SPECIAL REQUIREMENTS OTHER THAN THOSE STATED ABOVE WILL BE PROVIDED; NO
ORAL AGREEMENTS OR STATEMENTS ARE BINDING.

EXECUTED as of the Schedule Effective Date.
CUSTOMER:

PROVIDER:
Evercom Systems, Inc.
T-NETIX, Inc.

By.
Name:

By:

Title:

Name:

John J. Viola

Title:

Vice President and General Manaqer

Master Services Agreement - Page 4 of 4

© SECURUS Technologies, Inc•• Proprietary & Confidential· Form 6.1.06

!
f
t

I
I

Attachment 2
RFP RECEIPT ACKNOWLEDGMENT FORM
(Return to Procurement Officer listed on page 1 as soon as possible)
INMATE TELEPHONE SYSTEM
RFP # 2008·2000·7549
ISSUED
December 19, 2007

I have received the above specified RFP and
DO INTEND TO RESPOND WITH A PROPOSAL

x

DO NOT INTEND TO RESPOND WITH A PROPOSAL

AGENCY/ORGANIZATIONIINDIVIDUAL

SECURUS Technologies, Inc. through
its wholly owned subsidiary Evercom
Systems, Inc.

ADDRESS

14651 North Dallas Parkway, Suite 600
Dallas, Texas 75254

SIGNATUR

----~----+---r--------------DATE January 24, 2008

LL

General Manager of Correctional Services

RFP # 2008-2000-7549

STATE OF ALASKA RFP NUMBER 2008·2000-7549

AMENDMENT NUMBER ONE
RETURN THIS AMENDMENT TO THE ISSUING OFFICE AT:
Department of Corrections
Division of Administrative Services
P. O. Box 112000
Juneau. AK 99811-2000

TIDS IS NOT AN ORDER

DATE AMENDMENT ISSUED: December 19, 2007

RFP TITLE: Inmate TelephoneSyslem rorSta~.otAJask8;CorredionaIIIIstlh1tioDS

RECEIPT OF PROPOSALS DATE AND TIME: Janaury IS, 2008, AT 2:30 P.M. ALASKA PREVAIUNG TIME.

The following changes/additions are required:

Change Section 5.10.8 of the RFP to read:
5.10.8 The Offeror shall provide a percentage of the gross revenues for all calls. The Offeror shall not deduct
fraudulent. uncollectible or un-billable calls. Local Exchange Carrier (LEC) access, LEC or long distance
usage. maintenance or any costs of running the ICS. from the gross revenues for all calls prior to paying the
percentage rate to the DOC. In other words, the percentage rate shall be based upon gross call cost including
per call surcharges and per minute charges. not the net after expenses. The Offeror is responsible for collecting
all revenue from the called party for collect caUs billed.

Cbange Section 5.29.10 of tbe RFP to read:
5.29.10 The Offeror shall provide a percentage of the gross call cost for all answered prepaid caJls as a monthly
commission fee to DOC. The Offeror shall not deduct fraudulent, un-collectible or un-billable calls. Local
Exchange Carrier (LEC) access, LEe or long distance usage, maintenance or any costs of running the ITS. from
the gross call cost for all answered prepaid calls prior to applying the commission percentage rate for DOC. In
other word'\, the commission percentage rate shall be based on gross call cost including per call surcharges and
per minute charges. not the net after expenses.

Change Section 7.05 oftbe RFP to read:
OveraJl. a minimum of 60% of the total evaJuation points will be a'\signed to cost. The cost amount used for
evaluation may be affected by one or more of the preference... referenced under Section 2.13.

Converting Cost to Points
The cost proposal providing the largest percentage of generated revenues to the State will receive the maximum
number of points allocated to cost. The point allocations for cost on the other proposals will be determined
lhrough me method set out in Section 2.15.
PAGE IOF2

Rev i~'d ill 2/99

STATE OF ALASKA RFP NUl\'IBER 2008-2000.7549
A~mND~rnNTSL~lBERONE

In order for your proposallo hf' (-onsidered responsive for this amendment, in addition to your original
proposal, must be r«cived hy the Is.~uing office of the Dhision of Administrative Senrices prior to the
date and time set for receipt of proposaL4;.

~;~
COlllracring

Officer
PHONE: (907) 465.3399

TOO:

(9071465-3214

FAX:

(907) 465-2006

SECURUS Technologies. Inc. through its wholly owned subsidiary Evercom
Systems. Inc.
NAME OF COMPANY

January 24. 2008
DATE

SIGNATU

John J. Vi a
Vice Preside

d General Manager of Correctional Services

PAGE20F2

Revised 7/12/99

STATE OF ALASKA RFP NUl\'IBER 2008-2000-7549
AMENDMENT~UMBERTWO

Dt(13Jtmenl (If Corrc~liol\li

IJivi!>ion uf Adminilotrati,"e Servi~es
Address 802 Jill St~1. Room 221
Douglas, Alaska 1J9824

THIS IS NOT AN ORDER

DATE AMESDMEI\-r ISSUED: January 8, 2008

RJ.'P TITI.E: INMATE TELEPHONE SYSTEMS FOR ALASKA CORRECTIONAL
INSTITUTIONS
RI>"P OPENL'JG DATE A.~D TIME: 2:30 p.m•• Alaska prc\'alling time on Wednesday. Januar)' 23,
2008.

This amcndmcril is for inforrnutiol1111 purposes only nnd need nut be returned to the State.
I.

Changt time and date or receipt or tht> RFP to 2:30 p.m.

Alll.~k11 prevailillR time

on

Wednesda~..,

JatDuary 2.1, 2008.

k Gr .on

Cuntracting Ollk"eT
Phone: (907)465-3399
TDD: (907) ~65-J274
FA-X:

(907) 465-2006

SECURUS Technologies. Inc. through its whollv owned subsidiary Evercom
Systems. Inc.
NAME OF COMPANY

January 24. 2008
DATE
es.tCl.el:rl and General Manager of Correctional Services

STATE OF ALASKA RFP NU~IBER 2008-2000-7549
A~4ENDMENT

NUMBER TYlO

Dcpul1mem of Corrections
Divh,ion of AdJlliniscnuhe Scn·i<.'el>
Address S02 ]rd Strcc.l, Room 22)
Douglas. Alaska 99824

THIS IS NOT AN ORDER

OATE AME:SD~fENTISS UJt:J): January Hi. 2008

RFP TITLE: JNMA'CE TELEPHONE SYSTEMS .'OR 1\LA.~KA CORRECTIONAL
lIN~'TITUnONS

RFP OPENIS(; nATE AND TrME: 2:30 p.m•• Alardut

p~\'ailinR

dOle on

W~nesda}·•.Ianuau)'

30.

200&.
Thh umCndmc.nl i.. for inti.mllOlllonal purpo~l\ onl}' ~lnJ Jlt't':d J)ot be tclum<:d CO the Sun.:.
I.

Chang..- tilne and dat~ 01' receipt Qf the R!"p 102:30 p.m. Ahlsku prevaiUnlt time On
JSlluar",' JO, 2fJOH.

;.--)

.("

.~~.

£.-7

-<.~-«--.."tt-..,.

/ .'-)a~k Gregs;n
L ...

WNlnt'Sda~·.

//

COnlf'dcting Office..

Phone: (Q(J7) 465-.lJW

roo;

(CJ()7) 465-3274

FAX:

(Y07) 465-2(1)(.

SECURUS Technologies. Inc. through its wholly owned subsidiary Evercom
Systems. Inc.
NAME OF COMPANY

January 24. 2008
SIGNATU

DATE

John J. V la
Vice Presiden and General Manager of Correctional Services

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PREPAID CALLING CARDS

Inmate CBJllng Program

Fdi.. 5& aIwzr. in need 01 ;(JCI8lM8d commu,;cations Cllp8&J,ies lor detaineBs and fJ'ends snd fanily 1TIfN11her.. Preptid ~intJ CBlds pta,;de en BItrma.'vu
cd"" msthDd for ftmli.. nflflCfng to budget their coat 01 0116. and op&n up snother vehidelor oommlmicaUon. Uri~ trarflional FfJPsjd celfng
IJIDI1TfJtn8 III'tI dten Im;tllJd to trien. and flllJily membera who am able to open plflpaid liIing fJCCOuna.
PNpaJd calling

cuts p~de an IIJterreUlte calling method that

• InterfIaKI to SECURUS' hepAry Center for
... time PIN. updates for:

offer fIlmeJOUl be"'rts for the tacllly, detaJne& and friends &
metTtlerL

tIm.-

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oppclft1r11ty that a.staan . . opemonaiefrlClenctes at rcur
fac'l~ and pnMdal rau wlt1 camp•• IIdmlr1s1rdl. and
Irwesbg• • cantrd at call1rlIIlICIJ~''. 8ec:IuIe SECURUS'
p~ CIIIIIrQ C8ldI can be ad U II ccnmlAlY lt8m,your
a1IJff Incurs lrtlle cr no "dJtlonsllldmlnidnltn requnwnems.
SECURUS . . the fnt to prat~de a campi. . pnlpaId cllbng
card
dealgned WIth fealuntl Gld benlflta facuaad
adUiatet.- on . . Con8ctSonaJ and l.q Enforcement ndulby,

•
•
•
•

CU8tDtMr &Ippart
Elodea and ~Odcl
Repcrllrg
No refunds re~lred 101 relllued dBtainee'a an rsmllnlrv preplld mlnutBl .,. uMble upcn
relNle ~. soOt> from Q phone In ltIe lJS'
• A'awtdes an sJtemattfe CIftlJ1I mBthod for ~f18B
needln; to budget ltIelr cost or cans

or

"m.

PACIaRAM BENEF'ITB

• lncnulild lConanUt benefftl
• CclmpJetB tn'tedpln and admnls1r.... c:cntrol
• lntematIanitcaUng to~ 2JO countr181

• Rs" trne 8CCaunt n.tus:

• Number BtacJdng and UHJacIdng
• Rapartl en CIlIJ 1idtc
• ~I.nt 8IJanDIt updidBi
• Cd DItId ~bJ PIN
• Cd Dx1Ipl.-nlftlbrlrt PIN:' ';
• 0pI0nII noWlcaUan ht the CI11 «Ig1nldlBcf
ftom a canctlonal fIIciblr

SPECIAL PRaGRAMS

Jndlpftt .....Id e.tlng
• FIle"". can nlM pnrtlde a lower cca1
attarnain fa' Indgent obligations
. .-relPr.....
•

11'ultM plOOr&mB

• RewardIng good be_lOr
• Budds det8!nee self-esteem

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• Effectttil m8RlO8tnltnt fDa!

• AdclUonaI fundhg 10LfQt
PRClalRAM HlalHL.IGlHTB

• C8Id denomlnaUans range from $5 to $30
With a m"'mum purch- r.AlmBr1t of $150
• No openI2Dr sLfChaI'g&
• All US call_. 8lB a ftat rutB per mnut&;

International

ram wary

To spe.k to • Prepaid C.lbng c.Jd8 5peclaJ11t contBd us at :

866.229.9286

on~6lMCUnnllldt.net