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January 24, 2008
Jack Gregson
Procurement Officer
Department of Corrections
State of Alaska
802 3rd Street, Room 221
Douglas, AK 99824
Re: # RFP # 2008-2000-7549
Inmate Telephone Systems for Alaska Correctional Institutions
Mr. Gregson:
Evercom, a subsidiary SECURUS Technologies, is pleased to submit our proposal response in
order to provide inmate call control services for the Alaska Department of Corrections. Our
proposal contains a detailed explanation of how we plan to meet these requirements by offering
a leading edge technology with a competitive offering.
SECURUS continues to provide innovative call processing solutions, state of the art digital
recording capabilities and specialized software. Our reputation is finnly established as the
leader in fraud prevention, advanced call processing technology and customer service in the
corrections industry. Holding over 45 patents, we are recognized as the market leader in inmate
telecommunications services. SECURUS will provide a customized solution to the Alaska
Department of Corrections for its entire inmate calling needs as required by this Request for
Proposal.
SECURUS is the current incumbent provider and through Jasen Kintner, the Field Service
Technician based in Anchorage, AK and Andy Fall, our Territory Manager based in Portland,
OR, together have worked hard to identify and deliver site specific support to insure maximum
system reliability given the challenges of site locations and weather including site visits
throughout the year for maintenance, training and investigative support.
Over the past several years SECURUS has upgraded the call control system to the latest
software at no cost to the Department of Corrections. The upgrades provided the department
with one single call control platform. The upgrade was significant in that it allows the
investigative unit identical capabilities for all Alaska DOC facilities.
Kevin Collins will act as our representative for SECURUS. He is authorized to address any
clarifying questions regarding our proposal. Mr. Collins can be contacted by telephone at
720-488-5696 or via cellular phone at 720-530-9840. His other contact information is an
E-Mail addressasKCollins@Securustech.net.
Si
e President /General Manager Corrections Market
SECURUS Technologies
"'--JrI
....
1/24/2008
Securus Technologies
Confidential and Proprietary
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. ". "';ented to:
Jack Gregson
Procurement Officer
Department of Corrections
S02 :r' Street, Room 221
Douglas~ AK 99S24
Presented by:
Kevin Collins
Account Executive
720·530·9S40
Ia> SECURUS"
..
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TECHNOLOGIES
14651 N. Dallas Pkwy.
C::uite 600
.tllas. Texas 75254
www.securustech.net
THE PO\NER OF
O~'\JE
(1 ) TABLE OF CONTENTS
(1) TABLE OF CONTENTS
(1 ) TABLE OF CoNTENTS
1
(6.05) COST PROPOSAL•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 2
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
PAGE
1
6.05 COST PROPOSAL
6.05 COST PROPOSAL
Offerors must submit their proposed cost in a separate sealed envelope marked
"Cost Proposal". The total cost on the cost proposal form will be the figure used in
the calculation to convert cost to points
The proposed rate on the cost proposal (and to include any revisions established
through the negotiation process) will be binding upon the successful offeror for the
full term of the contract including any renewals.
SECURUS Technologies, Inc. through its wholly owned subsidiary, Evercom
Systems, Inc., is pleased to present the following proposed systems,
including rate and commission offers.
RATES
As outlined in RFP Section 5.02, local calls from pre-trial booking phones
must be free and charges will apply to all other local calls.
SECURUS is proposing a flat rate of $2.00 per local call that will not include
a rate per minute. Calls from pre-trial booking phones for calls to attorneys
and bail bond firms will continue to be free. Pricing for long distance calls
will be charged at same rates as existing contract rates (includes surcharge
and per minute rates). See Collect and Prepaid Call Rates chart below.
Also included in RFP Section 5.02, the Alaska Department of Corrections is
requiring successful contractor to obtain all required approvals (including
new local calling tariff) from the Regulatory Commission of Alaska (RCA)
within 60 days of contract award. SECURUS is proposing to use GCI as a
partner to provide local collect calling services. GCI will be obtaining
required regulatory approvals from the RCA for local calling.
Gel (NASDAQ: GNCMA) is an Alaska-based company providing voice, video
and data communication services to residential, commercial and
government customers. Founded in 1979, GCI introduced long-distance
competition to Alaska and has since grown to be one of the nation's premier
Integrated telecommunication providers. The company employs 1,250
Alaskans and has a current run rate of $440 million.
GCI's tariff and regulatory approval process with the RCA may take longer
than 60 days from contract award. As a result, SECURUS will begin
Installation of applicable proposed system, rate and commission package
Immediately following RCA approval or denial of GCI's tariff request for local
calling.
SECURUS has been providing turn-key services to the Alaska Department of
Corrections for many years and under the current contract has been
providing free local collect calling. Without any local collect calling
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000·7549
PAGE
2
6.05 COST PROPOSAL
revenues, historical gross revenues to SECURUS have averaged $1,500,000
annually.
As detailed in Attachment 11, historical local call volumes show that over a
six month period (Dec 06 to May 07) the volume of free local complete calls
have averaged 194,242 monthly or 2,330,904 calls annually.
Using historical annual call volumes for local complete calls (2,330,904) and
assuming a RCA approved rate of $2.00 per local call, gross incremental
revenues from local calling could add revenues of $4,661 ,808 annually.
Assuming the potential new local call revenue ($4,661,808) is combined with
the historical gross revenues to SECURUS ($1,500,000), the potential gross
revenue amount is $6,161,808 annually.
If the RCA approves a rate of less than $2.00 per call, the potential gross
revenue would naturally be less and a new commission payment schedule
would need to be negotiated.
PROPOSED SYSTEMS
As outlined in RFP Section 5.01, Scope of Work, all costs of equipment,
installation, optimization, training, and ongoing operation of the systems are
the responsibility of the Contractor. This means that SECURUS must Install
and operate a system at no charge to the Alaska Department of Corrections
and pay a commission to the Department of Corrections based upon
projected gross revenues.
If the RCA approves a local call collect calling tariff of $2.00 per call, then
gross revenues will justify the capital expenditure of installing the proposed
SCP solution.
It is not a certainty that the RCA will approve the local calling tariff, however
In the event that the RCA denies a local collect call tariff, SECURUS will be
unable to install the SCP solution. Instead, SECURUS will upgrade the
existing system with new phones, workstations and hard drives.
SECURUS will begin Installation of the new SCP proposed systems
immediately follOWing RCA approval of the new local tariff of $2.00 per call.
Alternatively, if the RCA denies a new local collect calling tariff, SECURUS
will immediately begin the upgrade of the existing system.
The rate and commission offer below is based upon the RCA approval of a
$2.00 rate for local calling or disapproval of a rate for local calling.
As outlined in RFP Section 5.02, the successful contractor will pay the State
of Alaska, Department of Corrections (DOC) a guaranteed yearly dollar
payment over the life of the contract. This payment shall be made In
quarterly payments over each year on a schedule subject to approval of the
Contractor and DOC.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
PAGE
3
SECURUS'
6.05 COST PROPOSAL
SECURUS is please to offer a guaranteed yearly payment amount of
$100,000 (paid quarterly) that will be considered as an advance against
future annual commission payments.
The following commission offer is based upon actual annual gross
revenues.
I C~mmissionRate··J;
f
-. _.
Annual Revenue
j
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%
-.y--..------- -- and
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! $4,700,000.01 to $6,400,000 j
30.8%
---~
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$2,500,000.01 to $4,700,000 I
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$1,000,000.01 to $1,500,000
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! * Local Rate of $2.00 or No Local Rate
Commission Calculation and Payment Method:
In the first twelve months, SECURUS will begin paying a commission rate of
15% per month on gross revenues. In month thirteen, the actual gross
revenues for the previous twelve months will be identified and the applicable
commission percentage in the chart above will apply. The difference
between the $100,000 advance payment and actual monthly commission
earnings for the first twelve months will equal the true up or down amount
for the first year.
For all other annual periods, SECURUS will pay a commission rate equal to
the applicable commission rate earned in the previous twelve months (run
rate). For example, at the end of the second contract year (in month twenty·
five), the actual gross revenues for the previous twelve months will be
identified and the applicable commission percentage in the chart above will
apply. The difference between the $100,000 advance payment and actual
commission earnings of the previous year will equal the true up or down
amount for the second year and all subsequent years.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
PAGE 4
SECURUS'
6.05 COST PROPOSAL
Example for year one and two (also applicable to all subsequent years):
-
..- ..
---_.---~---
i
!
: Gross Revenue!
Month
- - ' - ' - ' - ' - ' - - --r--------.·------.
- .._-. -..i
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$125,000.00 i
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$18,750.00 :
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15%
$18,750.00
--..--.--..---- !I
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Commission
Earnings
-·---·---t .-.-- -.-... -...--. --.---.-1'.------.--.------:
.
!
$175,000.00 !
-··-·--r--· ---... ----.-~.-:
$200,000.00 I
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$200,000.00 I
15%
15%
$30,000.00 :
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$30,000.00 :
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i Actual Annual Revenue Commission Rate Attainment is 23%
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$100.000.00.;
$78,000.00 ;
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Continued on next page
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
PAGES
SECURUS
.-- --.- ----
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-~-.-
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6.05 COST PROPOSAL
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Commission
Month
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ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
PAGE
6
SECURUS
6.05 COST PROPOSAL
Collect & Prepaid Call Rates
-
-. - --... -
---------.....-
-.. - - - - - I . - " "". - ..- , . _ .
_~OCAL ST~T!<?N TO ST~TION
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ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
PAGE
7
(1 ) TABLE OF CONTENTS
SECURUS'"
(1 ) TABLE OF CONTENTS
(1) TABLE OF CONTENTS
1
(2) INlRODUCTlON
2
Offeror Information and Assurance Form
Licensing Requirements
Conflict of Interest Statement
(3) TE aiNi CAl. PROPOS.Al. '"
1 ••••••••• I'
a •••••••••••••• I '
2
3
4
1 •••••••• 1 •••••••••••• 1 •••
Understanding of Work and Plan for Service
Experience and Qualifications
Budget Narrative
5
5
83
92
(4) COST PROPOSA.L••••••••••..••••••••••••••••••••••••••••••••••••••••••••.••.••.••••.•••••••••••••••••••••••••.••...•••.95
(5) ALASKA OFFEROR'S PREFERENCE
96
ATTACHMENTS
97
•
Attachment A: SECURUS Detailed Technical Response
•
Attachment B: SECURUS Executive Summary
•
Attachment C: Equipment Specifications
•
Attachment 0: Manufacturer's Cut Sheets (Racks)
•
Attachment E: Line Diagrams
•
Attachment F: SECURUS User Interface Screens
•
Attachment G: SECURUS Sample Reports
•
Attachment H: SECURUS Preliminary Project Plan
•
Attachment I: SECURUS Test/Acceptance Plan
•
Attachment J: SECURUS Key Personnel Resumes
•
Attachment K: SECURUS MSA and Service Schedule
•
Attachment L: Signed Amendments
•
Attachment M: Prepaid Calling Cards
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 1
(2) INTRODUCTION
(2) INTRODUCTION
OFFEROR INFORMATION AND ASSURANCE FORM
Request for Proposals # 2008-2000-7549
Department of Corrections
Inmate Telephone Systems
Alaska Correctional Facilities
Location of Project:
Contract Projected to Begin: March 1, 2008
Contract Projected to End: June 30, 2011
Title:
A
Offerer's (Agency or Individual) Name: SECURUS Technologies, Inc., through its Wholly
owned subsidiary, Evercom Systems, Inc.
B.
Offerer's Address: 14651 North Dallas Pkwy, Suite 600, Dallas, TX 75254
Telephone Number: 972.277.0300 Fax: 972.277.0514 E-Mail: kcollins3@securustech.net
C.
Status: For Profit: _x~_ _ Non-Profit:
D.
Alaska Business License Number: 286878
E.
Internal Revenue or Social Security Number:
F.
Professional Registration Number (if applicable): N/A
G.
Recipient Contact Person: Kevin Collins and Ross Preston
H.
Authorized Representative: John J. Viola, Vice President and
General Manager, Correctional Systems
I.
TERMS AND CONDITIONS: By signature on this page, the Offeror certifies that it is
complying with all terms and conditions set out in this RFP.
Other:
SECURUS Tax 10 # 20-0722940
Evercom Tax 10 # 75-2722144
Sworn to and subscribed before me this/?--,-,-..LL..
---..:~~~ttL-=.(;'.ftj~~=---:7"""-Z-NOTARY
My com . ion expires:
'1- oot}
q-
PUBLIC
\
~,\\\\t\'OUylll~III',11.
~:~
C\\,
". CA!'~
·Proposals must be signed by an individual authorized to bind the offeror to its p~iC:~RYp;:~~
;;:: ~,,-_. v~
(see sections 2.01 and 6.03[a]).
*~Oj
I(
~
~
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
~
~
~• ~
--rAe.
0
:
~.
~OFm..~
00--;'''fPIRES
00
o
.o7
I.
(d"JUZl( ,
i ;:(, ., (.'
.<..
.. Q.3.v.Q.Q.W.QiW.Q.Q'&"
00
00
:
~
~
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~
~I. :?'f.'LW:lIe ~,~
11//illlllll"'\\\\:
···G%3.6A
"-
:~: } SECURUS'
~~
}fCI-INllUI(;i!,"~l
LICENSING REQUIREMENTS
LICENSING REQUIREMENTS
SECURUS meets the licensing requirements set forth in the RFP. A copy of
Evercom's (a wholly owned subsidiary of SECURUS Technologies, Inc.) Alaska
Business License is included on the following page.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 3
AI• • BuslM.. Llcens.'
288878
A_lea Department of Commerce. Community. and Economic Development
DIvI.lon of Corporatf~ BulInns end Profel.lona' LJcenalng
P.O. Box 10808, JdwIlU, AlIlIca 99811-oeoe
ThIs I. to certify thet
EVERCOM SYSTEMS, INC
8201 TRlSTAR DRIVE IRVING TX 75063
owned by
EVERCOM SYSTEMS, INC.
is leen.eeI by the deparbnent to conduct buBi,.. for 1he period
November Os. 2007 through December 3\ 2009
for the fdkMing Ine of business
51·· Information
This Ice......111 not be wOn • .,.nnllllDn till do buIl..- In lhe ..... without
~ compled wUh Ihe edter l'fJqU11emerI1B of the I8'ft of the Stele or of the Unlllld .....
11l1l1:lenee must be JlC)Ited In a COneplcUDUI p2ece lit Ita blJllneuloclllon.
It Is not InIMf1n11lle or allgnable.
EmiNoUI
COmmlStloner
113
.....
,
File No 65402·F
\
State of Alaska
Department of Commerce and Economic
Development
Division of Banking, Securities an~ Corporations
AMENDED CERTIFICATE
OF
AU.THORITY
.Business Corporation
The Wldersigned, as Commissioner ofCommerce and Economic Development ofthe
State ofAlaska, hereby certifies' that an Application for an Amended Certificate of
Authority to transact business in this state. duly signed and verified pursuant to the
provisions of the Alaska Corporations Code. have been received in this office and
have been found to confonn to law.
ACCORDINGLY. the undersigned. as Commissioner of Conunerce and Economic
Development and by virtue ofthe authority vested in him by law. hereby issues this
Amended Certificate of Authority of
TALTON INVISION, INC.
and attaches hereto the original copy ofthe Application for such Amended Certificate
changing the corporate name under which it transacts business in this state to
'".
EVERCOM SYSTEMS, INC.
IN TESTIMONY WHEREOF, I execute this certificate.
and affix the Great Seal ofthe State of Alaska on
FEBRUARY 17, 1999
J1.bQ\cLk 8, AL~
Deborah B. Sedwick
Commissioner of Conunerce
and Economic Development
'.
.
Filed for Record
State of Alaska
STArE OF ALASKA
APPUCATION FOR AMENDED CERTIFICATE OF AUTHORITY
FEB 1 7 1989
Jrsuant to the provisions of Section 10.06.738 of the Alaska Corporations Code, the undersigne~(Mil\~I~rce
amended certificate of authority to transact business in Alaska.
and Economic Development
1.
The name of the corporation is:
2.
3.
The corporate name has been changed to:
The name which it elects to use in Alaska:
4.
The corporation desires to pursue in the transaction of business In Alaska other or additional purposes than those set
forth In its prior application for certificate of authority, as follows:
..;;T;;.;~;;.'l'ON=...;mvI~.;;.;;.;SI;.;;O;,;;;N;.:.' ...;I;;,;NC;.;;;.;.,'
_
.=£VER.CO==H:..;S::,:Y:,:S'l'.:,:EK=S.:-::INC:.::.;.'
_
_
no change
Date
Pe_b_ru_a_ry..:.-S~ _ _...
1..;.9.;..9...;9
EVERCOM SYSTEMS, INC.
_
Name of COrporation
By:
-~a;'-:I~~f::fl~~~'::-oOf~/A~v:-ic...;e~p-rec:::s~~d;..en-t----
~ffrey
D. Cushman
And_ _-F-'~l..o'Il:.J4,.oIloLl'_:_4~~~----
Its Seeretery.er-Assistan ecretary
Brenda King
Instructions
\.
•
3.
4..
5.
6.
Enter the corporate name currently on file in Alaska in No.1.
I,f tile corporate name has changed, a certificate of good standing under the new name must be submitted with the
application.
If the corporate name has not changed, insert ·No Change" in No.2.
If the new corporate name is unavailable for use in Alaska, insert the name the corporation elects to use in NO.3.
A corporate name must contain the words ·corporation," ·company," "incorporated,· "limited,· or an abbreviation of one
of these words.
If no other or additional purposes Is proposed, insert "No Change" in No.4.
~
MAIL THE ORIGINAL AND AN EXACT COpy OF THE APPUCATION
ALONG WITH THE $25.00 FILING FEE TO:
Department of Commerce and Economic Development
Corporations Section
P.O. Box 110808
Juneau, Alaska 99811-0808
(907) 465-2530
08-450 (8198)
~egu\atory Commission of A/ask
Certificate
a
of
Public Convenience and Necessity
No. 461
Hoving found that the grantee ofthis certificate isfit, willing. and able to provide the utility services applied
for and that such services are required for the convenience and necessity of the public, the Regulatory
Commission of Alaska, pursuant to the authority vested in it by AS 42.05, hereby issues this certificate of
Public Convenience and Necessity to
EVERCOM SYSTEMS, INC.
authorizing it to operate a public utility. as defined by AS 42.05.990(4) (8) for the purpose offurnishing
TELECOMMUNICATIONS SERVICE
(INTRASTATE INTEREXCHANGE)
This Certificate is issued under. and subject to, the provisions of AS 42.05 and aJJ rules. regulations. and
orders from time to time promulgated by the Commission governing the rates. charges, services. facilities.
andpractices ofutility operations ofthe Idnd authorized herein.
The specific nature, scope. terms. conditions. and limitations ofthe authority granted by this Certificate. as
amended to date; are set forth in the appendix hereto and in the foJJowing order(s) ofthe Commission which.
by this reference, are incorporated in and made a pan hereofas though fully setforth herein.
Docket No.
U.99.98(1)
Date of Order
November 4, ·1999
(Chronology and service area descrfptlon shown on the attached Appendix A)
IN WITNESS THEREOF, the undersigned members ofthe Commission
have executed this Certificate ofPublic Convenience and Necessity at
Anchorage, Alaska on this J1h day ofJanuary 2003.
Regulatory Commission ofAlaska
~~
et::;..:.
(COMMISSIONER)
~~21~
r~~
k/~
APPENDIX A
Certificate of Public Convenience
and Necessity No. 461 Granted to
EVERCOM SYSTEMS, INC.
DESCRIPTION OF SERVICE AREA:
This certificate authorizes the utility to furnish the following service under the following
name:
Evercom Systems, Inc., for the furnishing of telecommunications (intrastate
interexchange) public utility service within Alaska, subject to the tenns and
conditions contained in Order No. 1 in Docket U-95-24.
CHRONOLOGY:
Certificate Granted:
Certificate Transferred from
Ameritel Pay Phones, Inc.:
Name Changed from
Talton Invision, Inc.:
»
3/4/99 (U-98-166(1»
11/4/99 (U-99"()9B(1»
7/18/95 (U-95-24(1
Appendix A - Certificate No. 461
Revised January 14, 2003
Page 1 of 1
Note: The service area description and hlstot}' log in this document are for reference only. The controlling
document is the Commission Order which modlliad the Certificate and Appendix A.
.":".
(
QU.
QSv.h":;:;:,:;,,wmi«««Wi
:~,
SECURUS-
CONFLICT OF INTEREST STATEMENT
CONFLICT OF INTEREST STATEMENT
No conflicts of interest exist between SECURUS and the Alaska Department
of Corrections.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 4
(3) TECHNICAL PROPOSAL
(3) TECHNICAL PROPOSAL
Understanding of Work and Plan for Service
Describe in detail your understanding of the work that is to be performed as presented
in Sections Four and Five of this RFP. Offerors must provide a comprehensive
narrative statement that illustrates their understanding of the requirements of the
services and outcomes to be achieved.
Additionally, offerors must provide a comprehensive narrative statement that sets out
their plan for providing the services and illustrates how their plan will serve to
accomplish the work addressed in Section Five of this RFP. This section of the
proposal must include a proposed work schedule for providing the services, to include
all items specified in Section 5 of this RFP.
This section should not merely paraphrase the scope of services from the RFP. This
section must demonstrate an understanding of what has been requested, the major
issues involved, and what must be done to accomplish the objectives.
Include in this section how much travel is anticipated in the performance of this
contract.
If you are providing a proposal that utilizes a subcontractor approach with one or more
firms, you must detail how each firm's work will assist in the work to be performed.
Understanding of Work
SECURUS Technologies, Inc. thrQugh its wholly owned subsidiary, Evercom
Systems, Inc., proposes to pay a commission to the Alaska DOC and to prOVide
a state-of-the-art Inmate Telephone System (ITS). Our services include a turnkey
system and all related services inclUding hardware and software; installation,
maintenance, optimization and training; connectivity, data storage and support;
call origination and connection to the billed party number including call rating
and billing; and a comprehensive suite of client applications and features
including call blocking, call duration limits, centralized call monitoring and
recording, investigative and security controls, PINs and 3-Way Call Detection
and Collect and Prepaid Calling Capabilities.
Plan for Services
As Alaska DOC's Inmate Telephone Service provider for the past 10 years we
offer a thorough understanding of the unique needs and challenges faced by
the Alaska DOC. Our Alaska based field technician, Jasen Kitner understands
and delivers site specific support to insure maximum system reliability given
the challenges of site locations and weather including site visits throughout the
year for maintenance, training and investigative support. A description of the
steps involved in an implementation is included below, and a detailed project
plan is available in Attachment H - SECURUS Preliminary Project Plan.
Project Controls and Quality Checks
Timely execution and completion will be monitored by using scheduled
completion dates in correcting implementation or operational problems, as well
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
PageS
(3) TECHNICAL PROPOSAL
as problems reported through SECURUS' trouble reporting system. Summary
reporting, trend analysis, and schedule monitoring facilitates tracking problem
correction.
Other less formal reviews of installation status are held throughout the
installation process. Operations staff meetings provide the Implementation
Manager. Installation Manager and Lead Project Manager with periodic status,
and allow coordination and dissemination of the information to SECURUS
Installation field technicians.
Transition Period with Minimum Service Disruptions
Because SECURUS is the current provider, transition downtime will be
minimal, if any. By installing all SECURUS equipment and circuits prior to the
cutover date, usually one to two weeks In advance of the cutover date, this
allows for all systems, circuits, etc., to be fully tested. By fully testing prior to
cutover, there will be no risk of service interruptions due to the changeover to
the new SECURUS ITS system. The SECURUS team has used this process with
much success throughout our multiple accounts in the US and Canada.
SECURUS will have installed and tested all necessary equipment and circuits
prior to the actual cutover date. There will not be any interruption of service.
The cutover may be conducted during the time the facility has all phones off,
i.e., a count time, prior to the phones coming on at the beginning of the day or
after the phones go off for the day. This will minimize any downtime for the
facility.
Software Programming and Preparation
After meeting with personnel from the Alaska DOC, internal meetings will be
held between Project Management and Install team to review the validation
process that will be used to ensure that the system conforms to the functional
facility requirements.
Prior to shipment systems are fUlly tested and to ensure that the ITS system
can be successfully implemented at the Alaska DOC sites. Hardware design
will be performed for each site to be installed. After the site surveys are
confirmed all site requirements will be identified and a Bill of Lading (BOL) will
be prepared. The Bill of Lading will be provided to the Alaska DOC to ensure all
parties agree to the items and their quantities. The system equipment is
assembled and forwarded to a staging and testing area prior to shipment. The
system is typically shipped two weeks prior to cutover.
In order to replicate of inmate profile information located in the existing
Personal Identification Numbers (PIN) and Personal Allowed Numbers (PAN)
database, SECURUS will transfer this data from our existing inmate call
platform. SECURUS will work closely with Alaska DOC to ensure accurate and
timely information is imported immediately prior to final cutover at each
institution. The process will reqUire data entry of new residents at each facility
to be held while file conversion, testing of data integrity and deployment takes
AlASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 6
(3) TECHNICAL PROPOSAL
place. Once the new database and telephone service are restored, new resident
profile information will be entered directly into the new SECURUS system.
Testing
A series of testing procedures are conducted by the field technician as
itemized:
•
Place local Calls and listen to voice prompts
•
Select Spanish prompts
•
Place intraLATA, and interLATA calls
•
Attempt to call blocked numbers
•
Print sample call detail reports at the workstation
•
Verify that site received user manuals
•
Confirm and Test Prepaid calling
•
Attempt a 3-way call
•
Listen/monitor and active call
•
Query Recorded Call information
•
Place a call to a privileged number
•
All recording and monitoring functions
•
Assign and test PIN accounts. Complete Test calls for PINs
The major tasks involved in a standard ITS installation are detailed below.
Task Name
Contract Signed
ImplementaUon Meeting Held with designated Alaska DOC personnel and SECURUS Project Team
Personnel
•
Establish site contact personnel from the DOC
• Establish ITS rollout schedule and approval by Alaska DOC
• Finalize feature set selection
• Verify Findings from Site Surveys of All Locations
• Identify special need phones, i.e. TIYITDD, portable/moveable phones
Review Alaska DOC Dolicy and procedures/ security clearances for SECURUS installation teams
SECURUS Project Team Meetings
Conversion Plan Evaluated & Adjusted as Necessary During Weekly Internal Conference Calls Through-out
Project Duration
Confirm install dates with Master Scheduler
Review Final Plan with Installation Teams
Confirm Install Support
• Confirm Shipping
• Confirm Training
Order/I nstall Lines for all locations
• n's/Analog Lines/Frames
Feature Selection Confirmed
Obtain Line Numbers and Confirm Orders and Due Dates with Local Exchange Company
Branding Messages Developed
Configure ITS
•
•
•
•
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 7
SECURUS'
(3) TECHNICAL PROPOSAL
T<1sk Name
Quality Control ITS test
Feature testing
System testing
Load testing
* All Quality control is conducted in Dallas prior to ship.
Packaae & Ship EQuipment to Delivery Location
Installation of ITS
• Receive and inventory equipment
Build equipment
Prepare to cut ITS
- Power-up ITS
- Install workstations
- Conduct install test
Coordination with Install Support
- Install blocked number table, free numbers, and inmate PINs/PANs
Replace inmate telephone sets
Cutover of ITS
Notify facility that cutover will occur and gain Site/Central office approval to proceed
Cutover system at agreed upon time to minimize disruption
Notify facilitv of cut
Qualitv Assurance of ITS and Acceptance Testina Complete
Trainina of Facility Personnel
•
•
•
•
•
-
•
•
•
•
Continued Support
SECURUS maintains a centralized 24/7/365 Network Operations Center (NOC)
and technical support center in the greater Dallas, TX, area to monitor
operations and ensure maximum operational status. In addition, a dedicated
Field Service Technician will be based in Alaska to provide service response
to any site for hardware or software issue. A service escalation contact list will
be provided to each site.
In addition as the current ICS provider our field technician has historically
completed the following annual field support activity and we believe this is
part of our ongoing commitment to service the Alaska DOC.
Preventive
Maintenance
AK - ANCHORAGE JAIL
AK- ANVIL MT.
AK - COOK INLET
AK - FAIRBANKS
AK - HILAND/MEADOW
AK - KETCHIKAN
AK- MATSU
AK-PALMER
AK - POINT MACKENZIE
AK - SPRING CREEK
AK - WILDWOOD
Handset
Repairs
Misc Phone
Issues
Installation·
Additions and
Moves
System and
Network Issues
5
1
3
1
3
1
3
3
1
1
4
50
5
33
26
12
12
10
1
2
1
1
5
3
5
1
8
16
10
23
8
17
17
10
7
13
14
11
21
14
1
1
2
1
1
10
2
1
1
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 8
(3) TECHNICAL PROPOSAL
Preventive
Maintenance
Handset
Repairs
Mise Phone
Issues
19
30
7
AK - LEMON CREEK
1
1
Totals
28
244
Installation·
Additions and
Moves
AK - YUKON-KUSKOKWIM
10
159
9
System and
Network Issues
1
31
5.01
Scope of Work
The State of Alaska intends to contract for services to provide current state of the art
inmate telephone system and necessary billing services in each of it's correctional
facilities. The correctional institutions are located in Anchorage, Nome, Fairbanks,
Eagle River, Ketchikan, Juneau, Palmer, Wasilla, Seward, Kenai, and Bethel, Alaska.
The State also reserves the right to add additional facilities during the life of the
contract.
2J
SECURUS has read and understands.
The Contractor will provide all inmate telephone systems and monitoring equipment,
installation, optimization, training, and ongoing operation of the systems. All costs of
equipment, installation, optimization, training and ongoing operation of the systems are
the responsibility of the Contractor. All equipment installed by the Contractor at the
correctional facilities will remain the sole and exclusive property of the Contractor. The
State will not be responsible for any damage to eqUipment including damage caused
by inmates. The system must be a ··turn-key" system. The successful contractor
will be required to install a new Inmate Telephone System that is "state of the
art·· technology.
2J
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
Inmate telephone system equipment identified by brand name within this
document is for comparison purposes only. Actual telephone system equipment
used or provided by the contractor must meet or exceed the specified
equipment capabilities and capacities as set forth in the specifications. All
equipment and materials furnished under the contract resulting from this RFP
must be the latest "state of the art" technology. The State reserves the right to
approve minor deviations from the specifications if it is determined to be in its
best interest.
o
SECURUS has read and will comply.
",""SKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 9
SECURUS
(3)
TECHNICAL PROPOSAL
5.02
System Requirements
Tables One, Two, Three and Four provide the following information. This
information should not be construed as a guarantee of call activity or the
number of phones to be installed in anyone institution.
1. Number of inmates per institution. (Table One)
2. Number of inmate phones presently used at each institution. (Table One)
3. Telephone utilities serving the various institutions. (Table Two)
4. Number of intrastate calls made by institution during a 12 month period
with total number of minutes involved. (Table Three)
5. Number of interstate calls made by institution during a 12 month period
with total number of minutes involved. (Table Four)
Call Revenues (Table Five)
o
SECURUS has read and will comply.
The contractor shall be responsible for obtaining all required approvals from the
Regulatory Commission of Alaska (RCA) for performance under the resulting
contract within 60 days of contract award.
o
SECURUS has read and will comply with the understanding that upon
contract award. tariffs for local collect calling will be filed immediately
with the Regulatory Commission of Alaska. Delays beyond the control of
SECURUS do to RCA's untimely approval of applicable tariff's should
not be considered as a failure to perlorm.
The successful contractor shall reimburse the Department of Corrections for the cost
of state personnel time, travel, and per diem involved in quality assurance and
acceptance testing of the systems. For budgetary purposes, the State of Alaska has
determined a budgetary figure of $50,000.00 for this cost. The successful Offeror shall
reimburse the Department of Corrections for these costs upon final acceptance of the
entire system.
o
SECURUS has read and will comply.
The successful contractor will pay the State of Alaska, Department of Corrections
(DOC) a guaranteed yearly dollar payment over the life of the contract. This payment
shall be made in quarterly payments over each year on a schedule SUbject to approval
of the Contractor and DOC. Payments must be made based upon gross revenues
received from connection fees and per minute charges. Local calls from pre-trial
booking phones must be free. Charges will apply to all other local calls.
o
SECURUS has read this requirement and responded in the Cost Proposal
as required.
(3) TECHNICAL PROPOSAL
A late payment is subject to 1.5% interest per month on the unpaid balance.
~
SECURUS has read and understands.
Offerers must provide a pre-qualifying statement showing that they have experience in
providing an inmate phone system similar to the system required by this RFP. Offerers
must provide a list of at least 4 systems (including phones and monitoring systems)
comparable in size and complexity to the system currently in use by DOC that have
been successfully installed and operated by the offeror. The list must include contact
names, addresses and phone numbers. Failure to provide the information
described in this paragraph will result in your proposal being found nonresponsive.
~
SECURUS has read and will comply.
SECURUS is the largest independent provider of collect, pre-paid and debit
calling services to local, county, state and private correctional facilities in the
United States. SECURUS designs, implements and maintains inmate
telecommunication systems and facility management software solutions that
streamline the operation of criminal justice facilities and empower
administrators with administrative, investigative and economic capabilities.
Our vast customer base allows SECURUS to keep a finger on the pulse of the
Corrections industry, thus allowing us to identify trends in inmate calling and
adapt to a constantly evolving Corrections telecommunications industry.
•
Currently installed in over 2,900 facilities nationwide.
•
Over 500,000 DOC inmates at 17 DOCs are using SECURUS calling
platforms.
•
More than 40 Million Local and Long Distance inmate call transactions
are being processed each month by SECURUS across 52,000 lines.
•
Over 744,000 Inmates in other facilities are using SECURUS calling
platforms (this includes County, City, Military, Federal, Private Prisons,
Community Centers and Halfway Houses).
SECURUS services correctional facilities in 49 states, including locations
operated by city, county, state and federal authorities and other types of
facilities such as juvenile detention centers and private jails.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 11
(3) TECHNICAL PROPOSAL
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Nearty 36% ofthe DOCs in the U.S.
utilize SECURUS IT Systems
As you can see in the image above, SECURUS also has a significant operating
base of US customers. By consistently offering unequaled expertise, superior
service and application driven solutions, SECURUS has earned its place among
the correctional industry's top telecommunications and information systems
providers. Our sole focus is serving the highly specialized needs of the
correctional industry and to continually strive to provide creative industry
products and solutions to our customers.
References
North Dakota DOC
Tim Schuetzle, Director of Prisons
3100 Railroad Ave
Bismarck, NO 58501
(701) 328·6111
701.328.6640 (Fax)
Tschuetz@state.nd.us
Indiana DOC
Office of Information Technology
Greg Tuttle, Telecom Manager
Technology Services Division
302 West Washington
Indianapolis, IN 46204-2738
317.232.6933
317/232..5865 (Fax)
GTuttle@tsd.doc.state.in.us
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000-7549
Page 12
SECURUS--
(3) TECHNICAL PROPOSAL
Maryland DOC
Dayena M. Corcoran
Asst. Warden
Maryland DPSCS
MCIWomen's
7943 Brockbridge Rd.
Jessup, MD 20794
(410)379-3803
TELUS Communications DOC
David Fowler, Director
3202-25 Avenue SW
Calgary, Alberta
Canada T3EOK6
(403) 530-4512
(877) 711-0111
Systems shall be capable of blocking toll free and other such numbers, third party
calls, cell phone calls, call forwarding and specific numbers. Lines must
automatically disconnect if a third party call is detected.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
The systems must be designed to provide inmates with a "PIN" number assignment.
The system must also provide for exclusion of "PIN" number assignments to pre-trial
detainees.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
Different voice announcements must be provided for inmate and pre-trial detainees.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
Systems shall have the ability to limit the duration of inmate and pre-trial detainee
calls with a notification of time limit at points three minutes, one minute, and 30
seconds before conclusion. Exceptions will be made in the case of attorney calls.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
.%.3
Page 13
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(3) TECHNICAL PROPOSAL
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
The systems must prevent dialing a second number after a called party hangs up.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
This will be a "turn-key" system. On site training must be provided for all operators of
the inmate phone system. Such training must include operation and first echelon
maintenance of all equipment supplied.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
Acceptance testing shall be performed at each facility in the presence of DOC
personnel andlor their designated representative.
o
SECURUS has read and will comply.
General Offeror Requirements:
5.02.1 The Offeror shall establish an internal "Account Team" to interface with DOC
for the ITS. This Account Team will serve as the single-point-of contact (SPOC) for
DOC and shall provide new telephones, system and network design services, system
programming services, system transition and implementation services, post
installation programming, updates and maintenance services and commission fee
schedule services.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
The Offeror shall provide access to the Account Team in the following manner:
A. By voice telephone number and facsimile transmission
B. By toll free 800/888/877 numbers for telephone and facsimile access.
C. By E-Mail (Internet) address.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 14
SECURUS·
(3) TECHNICAL PROPOSAL
For more Information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.02.2 DOC reserves the right to reject personnel assigned to the Account Team
including personnel from the Contractor and personnel from any subcontractors during
the Iife of the contract.
~
SECURUS has read and will comply.
5.02.3 The Account Team shall work in conjunction with any Customer Premise
Equipment (CPE) or network contractor (voice or data) being used by DOC to resolve
any technical problems that may arise between the proposed ITS system and any
existing or future voice/data systems installed by DOC. This will eliminate the need for
DOC to be a mediator in problem resolutions. Upon request of DOC, the Account
Team shall speak directly with any other CPE contractor, local exchange carrier, long
distance carrier, etc. to resolve technical issues.
~
SECURUS has read and will comply.
5.02.4 The Offeror shall adhere to any municipal, state or federal requirements for
ITS installation "certification", training, or registration. Failure to comply with present
and future municipal, state or federal requirements may result in termination of any
Contract with the Offeror and the paying of any applicable fines, etc. incurred by DOC
for violation of such requirements by the Offeror,
~
SECURUS has read and will comply.
The Offeror shall be responsible for compliance with all regulatory requirements
imposed by local, state and federal regulatory agencies for all systems and services
provided throughout the duration of the Contract.
~
SECURUS has read and will comply.
5.02.5 The Offeror's Account Team must accept system programming and
maintenance orders only from authorized personnel with the DOC. The Account Team
must determine authorized personnel as part of their Proposal's initial contracting
process and provide authorization forms for agency personnel signatures. The Offeror
will be responsible for all charges associated with "unauthorized" service repairs,
additions, or changes performed by the Offeror.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.02.6 The Offeror shall be responsible for making all system modifications necessary
to allow inmates to place calls as industry dialing requirements change at no cost to
DOC. Such modifications must be made in a timely manner to ensure proper use of
the ITS system by inmates and DOC personnel.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 15
~.
:'. SECURUS"
o
SECURUS has read and will comply.
~-
(3) TECHNICAL PROPOSAL
5.02.7 The Offeror shall be responsible for complying with and updating the ITS for
any regulatory changes and requirements during the life of the contract. These
regulatory changes include federal, state or local municipal modifications. These
changes must be made in a timely manner and at no cost to DOC.
o
SECURUS has read and will comply.
5.03
General Inmate Telephone System Requirements
The proposed ITS shall be provided for all DOC facilities, listed in Table 1 of this RFP
at no cost to DOC for installation, training, operation and maintenance of the ITS,
equipment, software, and its components. If the ITS system is damaged or destroyed,
the Offeror is responsible for replacement of the ITS system in its entirety or its
individual components regardless of cause including, but not limited to, normal
wear/use, inmate abuse, natural disaster, or inmate unrest. The ITS system or
component replacement shall be performed at no cost to the DOC. The Contractor
owns the ITS equipment. The ITS proposed for DOC must meet or exceed the
following requirements:
o
SECURUS has read and will comply.
5.03.1 The ITS proposed for DOC shall include the following components:
A. A Site/Location Call Processor-Control System located at each DOC facility
listed in
Table 1.
o
SECURUS has read and will comply.
B. A Centralized System Database.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
C. Recording and Digital Monitoring Equipment.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
D. Ability to interface with competitors systems.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 16
(3) TECHNICAL PROPOSAL
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
E. Web based access.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
F. Three way call detection.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
G. Key word or phrase search capability.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
5.03.2 The Offeror shall propose one type of ITS for all DOC locations. All system
hardware, software and support systems shall be the same in each DOC facility.
o
SECURUS has read and will comply.
5.03.3 The Site/Location Call Processor shall provide for all telecommunications
capabilities for inmate services as well as administrative capabilities for DOC
personnel.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.4 The Centralized System Database shall be located at a Offeror provided site.
located outside of DOC facilities but within the Central or Western United States. and
provide full database redundancy for all Site/location Processors and recording
equipment at each DOC facility (see Section 5.3).
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 17
~;
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SECURUS"
(3) TECHNICAL PROPOSAL
5.03.5 The ITS shall be provided to DOC at no cost. The ITS proposed for DOC shall
include full design, installation and on-going maintenance and repair and replacement
at no cost to the DOC.
o
SECURUS has read and will comply.
5.03.6 The ITS shall provide any network selVices as specified in this RFP, at no cost
to the DOC, during the duration of the Contract.
o
SECURUS has read and will comply.
5.03.7 The ITS shall allow inmate access to collect and prepaid call selVices as
described in this RFP document. At no time would inmate telephones be allowed to
make calls without some type of ITS system restriction and monitoring (with the
exception of those that qualify as attorney/client privileged calls).
~
SECURUS has read and will comply.
5.03.8 The ITS shall allow for all inmate telephones to be in use simultaneously. Dial
tone shall be presented immediately to all inmate telephones in an "off hook" position.
There shall be one central office line per inmate telephone. All lines must be
provided at no cost to DOC.
~
SECURUS has read and will comply.
5.03.9 The call automated announcement function of the ITS shall be capable of
processing calls on a selective bilingual basis. The inmate shall be able to select the
preferred language using no more than a two-digit code.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.10 The Offeror shall propose an ITS that can be shut down immediately and
selectively. DOC shall be able to shutdown the ITS system globally and restrict all PIN
access, within an entire facility and/or within a facility wing. The Proposal shall
describe the options available to DOC for this type of immediate and global restriction.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 18
SECURUS'"
(3) TECHNICAL PROPOSAL
5.03.11 The proposed ITS shall be restricted to outgoing calls only. The ITS shall not
process incoming calls at any time. No inmate telephone shall be capable of receiving
an incoming call and Offeror shall work with the local telephone companies to ensure
such control. The Proposal shall describe how this component shall be achieved for
the DOC.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.12 The Offeror shall keep all call processing and call rating information current.
This information includes, but is not limited to, local exchanges, area codes, country
codes, vertical and horizontal coordinates and any other information necessary to
accurately process and rate calls. The Offeror must quickly provide DOC with any rate
information for all calls upon request by DOC at any time during the term of the
Contract.
~
SECURUS has read and will comply.
5.03.13 The ITS shall block all calls made to any telephone numbers that incur
excess charges such as 900, 972: 976, 550, etc. The Offeror shall be responsible for
ensuring that the ITS System is programmed for such blocking.
o
SECURUS has read and will comply.
The Inmate Calling System will by default prohibit calls to toll free, pay-per-call,
directory assistance and emergency services, including: 800,888,877,900,
972, 976,550, 555-1212,700, 500, 911,411, etc.
Authorized personnel with appropriate secure access can modify the
allowed/disallowed number list at any time.
5.03.14 The ITS shall block all inmate calls to current long distance carrier access
numbers (Le., 101 0333 and 101 0285) or future 101-xxxx carrier access numbers.
The Offeror shall be responsible for ensuring that the ITS system is programmed for
such blocking.
o
SECURUS has read and will comply.
The system automatically prohibits calls to all long distance carrier access
codes including 10-XXX, 101-XXXX Primary Interstate Carrier (PIC) codes, all
local numbers which access long distance carriers such as 950-XXXX and tollfree area codes and exchanges.
Authorized personnel with appropriate secure access can modify the
allowed/disallowed number list at any time.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 19
(3) TECHNICAL PROPOSAL
5.03.15 The ITS shall block all local numbers that access long distance carriers. The
Offeror shall be responsible for ensuring that the ITS system is programmed for such
blocking.
o
SECURUS has read and will comply.
5.03.16 The ITS shall block all inmate access to directory assistance access numbers
(Le., 411, 555-1212). The Offeror shall be responsible for ensuring that the ITS is
programmed for such blocking.
o
SECURUS has read and will comply.
The Inmate Calling System will by default prohibit calls to 411,555-1212, etc.
5.03.17 The ITS shall block all inmate access to toll free numbers (Le., 800, 888 and
877). The Offeror shall be responsible for ensuring that the ITS is programmed for
such blocking. The ITS must have the capability to allow the DOC to unblock
individual toll-free numbers.
o
SECURUS has read and will comply.
The ITS will block all inmate access to 800, 888, 877, etc.
With SECURUS' system, administrators can enter specific allowed numbers
into the database that will override the global blocking of toll-free numbers.
The system has the ability to assign unlimited allowed or blocked numbers per
PIN. These allowed/blocked numbers will override the Global allowed/blocked
call table and be unlimited in amount.
5.03.18 Offeror shall insure that local calls are not passed off to any other carrier not
authorized by the Contract. This will include call forwarding from a local AN 1 to any of
the lists of numbers required to be blocked or automatically forwarded to numbers not
dialed directly by the inmate. The Offeror is authorized by the Contract to have
exclusive control over all billing of local, intraLATA, interLATA and international long
distance collect and prepaid calls placed by inmates through the ITS.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.19 The ITS shall be capable of interfacing with network services provided by
local exchange carriers as well as inter-exchange carriers. This includes analog and
digital facilities (Le., analog business trunks, DS-I, and ISDN PRI). The Proposal shall
state the types of network services to which the proposed ITS will interface and the
purpose (application) of such services for DOC.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 20
(3) TECHNICAL PROPOSAL
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.20 The Offeror shall describe the type of network services it will provide with the
proposed ITS.
It:!
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.21 It is the intention of the DOC to initially implement the proposed ITS in a
collect call and prepaid calling modes. Collect calling shall be offered for all 50 states
and United States territories.
It:!
SECURUS has read and will comply.
5.03.22 The Offeror shall implement an ITS that provides telephone reception quality
meeting all industry standards for service quality as defined by the Regulatory
Commission of Alaska (RCA) and by the Federal Communications Commission
(FCC). The Offeror shall accept the DOC's judgment concerning these standards.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.23 The proposed ITS shall provide that "call set-up time" not exceed 10 seconds
from completion of dialing to first ring.
It:!
SECURUS has read and will comply.
uCall set-up time" will not exceed ten (10) seconds from completion of dialing
to first ring.
5.03.24 The proposed ITS shall not proVide a second dial tone to an inmate
telephone without the inmate hanging up the telephone receiver after the first call is
completed.
It:!
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.25 The proposed ITS shall allow for an agreed to "ring time" before an inmate
call is disconnected. This "ring time" parameter shall be programmable by DOC but
shall be consistent among DOC facilities.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000·7549
Page 21
SECURUS'
o
(3) TecHNIcAL PROPOSAL
SECURUS has read and will comply.
5.03.26 The proposed ITS shall provide notification to an inmate of the call status
(Le., ringing and busy). This notification may either be in the form of ringing, busy
tones, standard information tones (SIT), or appropriate recorded messages.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.27 The proposed ITS shall not allow the inmate to speak to the collect-called
party until the call has been accepted.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.28 The proposed ITS shall allow the option for inmates to hear the processing of
the placed call to determine if SIT tones with message or an answering device (Le.,
answering machine and voice mail) has answered the call. Superintendents will
determine whether or not this option will be used at their facility. At no time shall the
ITS system allow the inmate to speak (restricted voice channel) until the called party
has accepted the collect call.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.29 The proposed ITS shall allow for DOC to program times when the system will
be available or unavailable to inmate calling. The Offeror shall describe how this is
accomplished.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.30 The Offeror shall supply the Security Threat Group (STG)/investigation
Coordinator a system for operational information and electronic document
management. This system shall provide an interface to the DOC offender tracking
system, ITS call record database and other related systems. The Offeror shall provide
all suitable software, hardware and network infrastructure to interface or link all DOC
institutions, investigative offices and databases.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 22
(3) TECHNICAL PROPOSAL
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.31 The Call Processors shall have "hot swappable drives and power supplies.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.03.32 The Offeror is required to provide the line voltage outlets for all equipment.
o
SECURUS has read and will comply.
5.04
Central Database
5.04.1 A network and central database shall be provided and managed by the Offeror
at no cost to the DOC. The purpose of the database is to provide full database
redundancy for all Call Processors at each DOC facility and to provide pooled data for
investigators analysis. The Proposal shall describe the details of the proposed
network.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.04.2 The new network shall be compatible with the existing DOC networks (I.e.,
TCPIIP) and capable of network speeds equivalent to the DSl or faster.
~
SECURUS has read and will comply.
5.04.3 The Centralized Database shall be located at an Offeror-provided site, located
outside of DOC facilities. The Proposal shall describe the facilities and location of the
Centralized Database.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.04.4 The Centralized Database shall be in Oracle TM or MS Sal 78 or other open
architecture software. The Proposal shall describe Central Database details.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 23
~ :~
~
..
SECURUS-
(3) TECHNICAL PROPOSAL
5.04.5 The Proposal shall describe how it will provide ITS system security for all data
stored in the local and central databases. Such a security description must include
system security, including levels of encryption, as well as how access to such
sensitive information will be performed within the Offeror's organization.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.04.6 The DOC shall be able to perform queries and request reports from the
Centralized Database. The Proposal shall describe the availability of the report writer
for this use.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.05
Personal identification Numbers (PINS)
5.05.1 The ITS shall restrict use through authorized Personal Identification Numbers
(PINs) assigned to each inmate. The length of these PINs shall be determined by
DOC and remain consistent throughout DOC facilities.
~
SECURUS has read and will comply.
5.05.2 The ITS shall use DOC's inmate PIN assignments and numbering plan and
have provisions for assigning PINS through a random automatic method. Current
PINS are numeric only and may be up to fifteen (15) digits long. PINS are permanently
assigned.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.05.3 The ITS shall be capable of de-activating the PIN feature by individual inmate
telephone, groups of telephones and/or entire institutions, at DOC's option. At no time
shall the inmate telephones be unrestricted due to the deactivation of the PIN feature.
The PIN system should provide for voice activation/verification.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 24
(3) TECHNICAL PROPOSAL
5.05.4 The ITS shall allow each PIN to have a "class of service" assigned (Le.,
duration of each call). The proposed ITS system shall provide call restrictions by PIN
that provide all of the following restrictions:
A. Inmates can be either approved or not approved to make phone calls by PIN.
Ii!J
SECURUS has read and will comply.
B. Inmates, via the PIN, can be restricted to a specific telephone or group of
telephones, at DOC's option.
Ii!J
SECURUS has read and will comply.
C. Limit duration of call. Maximum call duration can be set globally (all PINs), by
site, by facility area or by individual inmate's PIN, at DOC's option and can be
set for each type of call (Local, intraLATA, interLATA, interstate).
Ii!J
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
D. Restrict time of day calling. An allowed calling schedule can be provided for
each specific PIN, by facility area, by site and globally (all PINs). The global
restrictions can take precedence over individual PIN restrictions, at DOC's
option.
Ii!J
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
E. Limit calling privileges. Restrict an inmate under disciplinary action from placing
calls. The Proposal shall describe how these restrictions can be accomplished.
Ii!J
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
5.05.5 The ITS shall have the ability to limit calls to a specific duration by PIN and by
specific telephone numbers assigned to a PIN.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 25
i~
~
-;.: SECURUS
(3) TECHNICAL PROPOSAL
5.05.6 The ITS PIN feature shall ensure that the automated operator function uses
the inmate's pre-recorded name (recorded in either the inmate's voice and language,
or in the voice of an administrator) to announce to the called party from whom the call
is originating. Identification of the specific inmate and thus the announcement of the
inmate's name shall be performed by the PIN assignment.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
5.05.7 The Offeror shall use an announcement similar to the existing announcement.
This announcement shall be sUbject to DOC approval and include rate information.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
5.05.8 The Proposal shall explain, in detail, the entire process of PIN administration
including, without limitation, the maximum number of digits and the procedures and
methods of assigning or changing PINs.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.05.9 The DOC may integrate the ITS with a management system for the automatic
assignment of PINs. The Proposal shall describe how this will be accomplished.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.05.10 The ITS shall allow for a restricted number list of telephone numbers to be
linked to an individual PIN. DOC personnel shall enter such telephone number lists.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 26
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'!;i.jl
SECURUS·
(3) TECHNICAL PROPOSAL
5.06
Restrictions and Fraud Control Options
5.06.1 The proposed ITS shall allow DOC personnel to temporarily restrict or
disconnect service to an individual inmate telephone or station, groups of telephones,
or an entire DOC facility. The Proposal shall describe how this is accomplished with
the proposed ITS system.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.06.2 In order to limit possible telephone fraud, a fraud prevention feature shall be
available, which shall randomly interject pre-recorded announcements throughout the
duration of the conversation to the called party and caller indicating the source of the
call. The Proposal shall describe, in detail, how this feature is accomplished. The
announcement pattern and content are subject to DOC approval and will not permit
either calling party to talk while the announcement is being made.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.06.3 The proposed ITS shall be able to detect the called party's attempt to initiate
a "3-Way" or "Conference Call" with a third party and immediately terminate and/or
flag the call. The Proposal shall describe how this detection is accomplished with the
proposed ITS system and provide the actual "field tested" percentage of successful
attempts in using this feature.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.06.4 The ITS shall have a call alert feature. This feature shall alert DOC personnel
that a designated inmate is placing a telephone call to a specific number that has been
assigned alert status or information on a "hot number" list has been received. DOC
personnel at DOC's discretion shall activate this status. The Proposal shall describe
how this feature will function.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 27
~ 'l SECURUS. -_.
n~~~, :Nl~:_l i~~'!::J
(3) TECHNICAL PROPOSAL
5.06.5 If a called party wishes to be added to an inmate's restricted call list or wishes
to be on a list that will not allow reception of calls from any inmate in any institution,
the ITS equipment shall have a feature to activate this function. Activation will be by
either responding to voice prompts using the dual tone multi frequency (DTMF)
telephone buttons or by responding with answers by voice. The system administrator
shall have the capability to manage the list (see Section 5.05.10). This function shall
have a verify capability.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.06.6 The Proposal shall describe all detection and prevention capabilities related to
fraudulent, illicit or unauthorized activity available on the proposed ITS.
@
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.06.7 The Proposal shall identify specific activities the proposed system capabilities
shall detect and/or prevent. The Proposal shall also identify possible methods inmates
may use to circumvent these capabilities.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.06.8 The proposed ITS shall be capable of detecting extra dialed digits from either
the called party or the inmate's telephone. The Proposal shall describe the options
available to DOC upon detection of the extra dialed digits (Le., call termination, system
alarm, or logging of call to the database).
@
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.06.9 The proposed ITS shall be capable of detecting unusual or suspicious number
sequences dialed or dialing patterns that the system identifies as possible attempts to
commit fraud. The Proposal shall describe the options available to DOC upon
detection of the unusual or suspicious number sequences.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 28
SECURUS-'
(3) TECHNICAL PROPOSAL
5.06.10 The system shall provide for telephone number blocking such as: Direct
dialing, Operators, Information, Talk Lines, IXC Access, Toll Free Lines, Etc.
Additionally, the unit shall allow for blocking of 11 digit numbers in order to prevent
calling to:
Correctional Facilities
Correctional Facility Employees Homes
Judges and Prosecutors Homes
Emergency Numbers
Doctors Answering Service Numbers
Other facilities known to accept collect calls such as Hospitals, Telephone
Companies, Unions, Etc
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.06.11 Inmates are not allowed to call other DOC institutions or offices.
~
SECURUS has read and will comply.
5.07
General Station Equipment (Telephone) Requirements
The Inmate Telephone Station Equipment required for DOC shall consist of 3 types of
telephones. All telephone equipment shall be of the highest quality and shall be
hearing aid compatible. The total number of telephone instruments for each facility is
shown in Table One of this RFP. These totals are subject to change as the
Department's needs change.
~
SECURUS has read and will comply.
The first type, which shall be the majority of inmate telephones installed, shall be
permanently mounted wall telephones meeting the specifications outlined in this
Section of the RFP. The superintendent at each of the correctional facilities shall
determine the quantity of this type of telephone, within the total number of telephones
listed in Table One.
0'
SECURUS has read and will comply.
The second type of Inmate Telephone Station Equipment shall be portable or
"movable" inmate telephones that are used mainly in segregation units and shall be
manufactured to withstand abuse. The telephones can be cart mounted in areas
where inmates can reach through bars to access the dialing pad or units compact
enough to fit through standard cell door food slots where solid doors are utilized.
Industry Standard 2500 telephone sets are not acceptable; The Proposal shall
describe how these movable or portable telephones will be moved from one cell to
another by DOC personnel to allow for inmate calling. The Offeror shall provide a
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 29
kt..
~.
SECURUS·
(3) TECHNICAL PROPOSAL
minimum of 1 of these instruments per special housing unit within each DOC facility.
The superintendent at each of the correctional facilities shall determine the quantity of
this type of telephones.
Ii:1
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
The third type of Inmate Telephone Station Equipment shall be "all weather" inmate
telephone sets to be used at DOC's discretion. The superintendent at each of the
correctional facilities shall determine the quantity of this type of telephone.
Ii:1
SECURUS has read and will comply.
5.07.1 All Inmate Telephone Station Equipment shall be of new manufacture latest
technology and shall be provided with the proposed ITS at no cost to DOC. (See
5.07.3)
6ZI
SECURUS has read and will comply.
5.07.2 All Inmate Telephone Station Equipment shall be installed in all DOC
institutions. at no cost to DOC.
6ZI
SECURUS has read and will comply.
5.07.3 The Offeror shall provide all required materials. Hardware/software and station
cabling (where re-use is unavailable or new locations are required) to install the
Inmate Telephone Station Equipment. All materials provided shall be at no cost to
DOC.
6ZI
SECURUS has read and will comply.
5.07.4 All Inmate Telephone Station Equipment shall be powered by the telephone
line and require no additional power source.
Ii:1
SECURUS has read and will comply.
5.07.5 All Inmate Telephone Station Equipment shall have the physical and design
characteristics that include all of the following:
•
•
•
•
•
•
A chrome plated DTMF tone dial that is water, flame and shock resistant.
A hearing aid compatible handset.
A tamper proof steel housing that protects the electronic components of the
telephone.
A painUfinish that is mar and scratch resistant.
A faceplate with concise dialing and operating instructions.
An industry standard design.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 30
(3) TECHNICAL PROPOSAL
•
•
•
o
An armored handset cord that is resistant to stretching and breaking.
A floating case hardened metal plate to prevent side drilling entry.
An installation reinforced by security studs to prevent easy removal of the
telephone.
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.07.6 The Proposal shall describe the handset cord component of the proposed
Inmate Telephone Station Equipment including the lanyard used to connect the
handset to the base telephone. It is preferred that this lanyard be a metal composition.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.07.7 The Inmate Telephone Station Equipment shall be compact in design. The
Proposal shall include diagrams or photographs of the proposed Inmate Telephone
Station Equipment.
o
SECURUS has read and will comply.
Diagrams of the telephone equipment are included in Attachment C Equipment Specifications.
5.07.8 The Inmate Telephone Station Equipment shall be true dual-tone multifrequency (DTMF).
o
SECURUS has read and will comply.
5.07.9 The Inmate Telephone Station Equipment shall not be programmable for any
purpose.
o
SECURUS has read and will comply.
5.07.10 The Inmate Telephone Station Equipment shall not include coin entry and
return slots regardless of whether these functions are disabled.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 31
SECURUS
(3) TECHNICAL PROPOSAL
5.07.11 The Offeror shall provide a unique number, physically imprinted on each
Inmate Telephone Station Set so that DOC staff for the purpose of reporting troubles
and troubleshooting problems can see the number. As the inmate Telephone Station
Sets necessitate replacement, the Offeror shall number them. As new Inmate
Telephone Station Sets are added or replaced they shall be identified in the same
manner and all appropriate paper work shall be updated to reflect the addition.
0'
SECURUS has read and will comply.
5.07.12 The Inmate Telephone Station Equipment shall be capable of reducing
background noise through the use of confidencers or directional microphones in the
handset.
0'
SECURUS has read and will comply.
5.07.13 All Inmate Telephone Station Equipment shall provide volume controls that
allow inmates to amplify the called party's voice.
~
SECURUS has read and will comply.
5.07.14 The Proposal shall describe the provision of dialing instructions in multiple
languages on each Inmate Telephone Station Set in a manner that reduces or
eliminates the possibility of such instructions being destroyed. Labels or other
accessible surface instructions shall not be acceptable.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.07.15 The Proposal shall describe the provision of a "warning" statement in multiple
languages on each Inmate Telephone Station Set that states, "This Call is SUbject to
Monitoring and/or Recording" in a manner that reduces or eliminates the possibility of
such statement being destroyed. Labels or other accessible surface instructions shall
not be acceptable.
0'
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.07.16 The Offeror shall maintain the above-mentioned station set dialing
instructions and warning statements for legibility and accuracy during the Contract
term.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 32
SECURUS
(3) TECHNICAL PROPOSAL
5.08
Voice Quality
5.08.1 The Offeror shall propose an ITS that provides a quality of connections that
meets or exceeds appropriate current industry standards in the United States and
enacted by appropriate standards organizations for transmitted and received levels,
noise, cross talk and frequency range. The Offeror shall provide DOC with the
standard (Le., Bellcore and ANSI) to which its ITS will adhere.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.08.2 The voice quality level listed above shall be in place for all telephone services
at all stages of a call and shall not be affected by any other ITS feature, function or
capability.
o
SECURUS has read and will comply.
5.09
Americans with Disabilities Act (ADA) Compliance
All of the proposed ITS station sets shall be ADA compliant. Due to security concerns,
DOC shall be capable of requiring the Contractor to modify certain features on station
sets such as cord length and mounting height. The ITS' TDDITTY equipment shall be
protected and secured by DOC when not in use.
o
SECURUS has read and will comply.
5.09.1 All of the Inmate Telephone Station Equipment shall be compatible with
telecommunications for the deaf (TDDITTY) equipment.
o
SECURUS has read and will comply.
5.09.2 The Offeror shall be responsible for providing a single TDDITTY device for the
ITS at each DOC institution listed in Attachment A of this RFP. More than one said
device may be required if the institution has 10 or more inmates that require TDDITTY
equipment.
o
SECURUS has read and will comply.
5.09.3 The ITS TDDITTY equipment shall be portable, such that it can be used with
any ITS station set at each DOC institution listed in Table One of this RFP.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 33
(3) TECHNICAL PROPOSAL
5.09.4 The ITS TDDmY equipment shall allow inmates to communicate via keyboard
entry.
o
SECURUS has read and will comply.
5.09.5 The ITS TDDrrTY equipment shall contain a display (Le., LCD and LED) and a
printer device.
o
SECURUS has read and will comply.
All TOO/TTY equipment will contain a digital display (i.e., LCD and LED)
and a printer device. The display shows call progress and tells the inmate
if the phone he or she is calling is ringing or busy. Convenient arrow keys
make It easy to review information saved in memory within the display.
5.09.6 The ITS TDDrrTY equipment must have real-time monitoring capability so that
whatever is keyed is immediately displayed at a remote monitoring area or site.
Mike Hammond
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.09.7 The ITS shall record the entire call utilizing the TDDrrTY equipment.
~
SECURUS has read and will comply.
5.09.8 The Offeror shall provide decoding and playback capability. The system shall
not rely on paper copy only.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.09.9 A separate call-length timer shall be provided for the TDDrrTY service.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.10
Collect Call Services
5.10.1 The Offeror shall provide the collect call services required in this RFP through
the use of an automated operator. An inmate shall never be connected to a "live"
operator.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 34
SECURUS
o
(3) TECHNICAL PROPOSAL
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.10.2 The Offeror shall be responsible for billing parties receiving collect calls from
the ITS and for collecting payments for these calls.
o
SECURUS has read and will comply.
5.10.3 The Offeror shall provide a toll free number that will be clearly shown on the
called party's bill for assistance in billing matters.
o
SECURUS has read and will comply.
5.10.4 The Offeror shall provide all local, intraLATA, interLATA, interstate and
international collect call services at all DOC institutions where the ITS is installed. The
Offeror shall be responsible for installing and maintaining all telephone circuits
necessary to provide the required collect call services.
o
SECURUS has read and will comply.
5.10.5 The proposed ITS shall allow for collect calls to be placed to international
locations outside of the 50 states and United States territories.
o
SECURUS has read and will comply.
5.10.6 The Offeror's Inmate Class of Service collect call rates charged to the called
party, within Alaska, regulated by the RCA, shall not exceed tariff per minute rates and
tariff per call surcharges, applicable to intrastate/intraLATA toll and
intrastate/interLATA calls originating from DOC facilities collectively, including
surcharges, the "intrastate Tariff Rates." The called parties (individuals on the
inmates' approved calling lists) pay a per call surcharge regardless of the duration of
the call, in addition to specified per minute rates that vary based upon the type of call.
The intrastate intraLATA per minute rates are mileage banded, date, and time-of-daysensitive. The Offeror shall provide a breakdown of its Intrastate Tariff Rates. The
Offeror's Intrastate Tariff Rates shall remain fixed for the term of the Contract and not
be changed without the DOC's written consent.
o
SECURUS has read and will comply.
SECURUS has provided Intrastate Tariff Rates in the separate Cost Proposal as
required.
5.10.7 The Offeror's rates charged to the called party for collect calls outside of
Alaska, regulated by the FCC, shall not exceed the tariff per minute rate for collect
long distance calls and shall not exceed the surcharge rate for Inmate Class of
Service Operator Station Collect. The Offeror shall provide its interstate per minute
rate and surcharge. The Offeror's interstate tariff rate and surcharge shall remain fixed
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 35
;. SECURUS'
(3) TECHNICAL PROPOSAL
for the term of the Contract and not be changed without the DOC's written consent.
o
SECURUS has read and will comply.
SECURUS has provided its interstate per minute rate and surcharge in the
separate Cost Proposal as required.
5.10.8 The Offerer shall provide a percentage of the gross revenues for all calls. The
percentage paid to DOC shall not be less than 50% of the gross receipts for all calls collect
and long distance. The Offerer shall not deduct fraudulent, uncollectible or unbillable
calls, Local Exchange Carrier (LEC) access, LEC or long distance usage, maintenance or
any costs of running the ITS, from the gross revenues for all calls prior to paying the
minimum 50% fee to DOC. In other words, the percentage rate shall be based on gross
call cost including per call surcharges and per minute charges, not the net after expenses.
The Offerer is responsible for collecting all revenue from the called party for collect calls
billed. Local calls from pre-trial booking phones must be free. Charges will apply to
all other local calls.
AMENDMENT NUMBER ONE:
The following changes/additions are required:
Change Section 5.10.8 of the RFP to read:
5.10.08 The Offeror shall provide a percentage of the gross revenues for all
calls. The Offeror shall not deduct fraudulent, uncollectible or un-billable calls,
Local Exchange Carrier (LEG) access, LEG or long distance usage,
maintenance or any costs of running the ICS, from the gross revenues for all
calls prior to paying the percentage rate to the DOC. In other words, the
percentage rate shall be based upon gross call cost including per call
surcharges and per minute charges, not the net after expenses. The Offeror is
responsible for collecting all revenue from the called party for collect calls billed.
SECURUS has received and read the AMENDMENT NUMBER ONE
changes and responded in the Cost Proposal as required.
5.10.9 The Offeror's Rates for international calls shall be the current prevailing cost
for international calls to the specific country being called.
o
SECURUS has read and will comply.
5.10.10 A check for the commission amount for the collect-calling mode, shall be sent
to DOC no later than 45 days after the close of the billing month. For example, a
commission check for calls made during April shall be forwarded to DOC no later than
June 15th. A summary report shall be provided with each commission check, that
includes the following:
A. Total commission figure broken down by Institution; and
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 36
:~
SECURUS--
(3) TECHNICAL PROPOSAL
B. Listing of total minutes, total calls by Institution.
~
SECURUS has read and will comply.
5.11
Miscellaneous Requirements
5.11.1 The Offeror shall not charge for calls that result in Special Information Tones
(SIT), ring/no answer, or busy conditions.
~
SECURUS has read and will comply.
5.11.2 The Offeror shall provide local exchange service for collect calling use at each
DOC institution listed in Table One of this RFP. Additionally, the Offeror shall provide
local exchange service for prepaid calling use at each DOC institution listed in Table
One of this RFP. pursuant to Section 5.29 of this RFP. The local calling area shall be
equivalent to the local calling public pay telephone area at each DOC institution. The
Offeror must assure that the proposed ITS is capable of identifying a dialed number as
local, based on the pay telephone calling area, and correctly rate and route the call.
~
SECURUS has read and will comply.
5.11.3 The Offeror shall install and maintain all telephone circuits necessary to
provide local exchange and long-distance calling. All costs shall be the responsibility
of the contractor.
~
SECURUS has read and will comply.
5.12
ITS System Calling Protocols
5.12.1 Each call placed through the ITS must be electronically identified by the ITS
system as being a call originating from "(name of institution). an Alaska correctional
institution," with or without the accompanying inmate PIN. The ITS will provide
options to the party called to accept the individual call, not accept the individual call. or
not accept any calls from a correctional facility in the future.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.12.2 If a call is not accepted by the party called. or if no one answers the call, the
Offeror's service shall inform the inmate of the situation and not simply disconnect the
call.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 37
(3) TECHNICAL PROPOSAL
5.12.3 The ITS must have the capability to accept the called party's response via
Dual Tone Multi-Frequency (Touch Tone Pad) input from the telephone. The Proposal
shall describe how the ITS system will accept input from rotary dial telephone users.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.12.4 The ITS shall have the capability to accept the called party's response via
voice response. (Yes/No Response)
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.12.5 The ITS shall have the capability to interject messages into a telephone call at
random intervals (Le., "this call is from an Alaska correctional institution") as deemed
necessary by DOC and at DOC determined intervals. The content is subject to
approval of DOC. This feature must be capable of being heard over and above the
caller or called party voices when interjected.
The correctional institution must control the activation or deactivation of this feature.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.12.6 The ITS shall be capable of announcing to the called party the name of the
calling inmate. Offerors shall provide a mechanism to record an inmate's name one
time to be used each time this announcement is required. The correctional institution
must control the activation or deactivation of this feature.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.7 The ITS shall be capable of announcing to the called party how to accept
collect calls. The correctional institution must control the activation or deactivation of
this feature.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 38
(3) TECHNICAL PROPOSAL
5.12.8 The ITS shall be capable of announcing to the called party the collect call rate,
prior to acceptance.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13
ITS System Call Recording and Monitoring
5.13.1 The ITS shall be capable of recording all inmate calls simUltaneously and at
any time that a call is placed. The Proposal shall describe how such recording will be
accomplished with the proposed ITS system including the type of equipment and
software being used.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.2 The recording feature shall be capable of being de-activated on a per number
dialed and/or per PIN basis.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.3 The proposed ITS shall allow DOC personnel to monitor inmate calls while in
process ("real time"). This monitoring shall be by specific inmate telephone or station.
Any equipment and software required to perform this function shall be provided with
the proposed ITS system.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.4 The proposed ITS shall allow live monitoring of inmate calls in progress and/or
retrieve archived information from remote locations via telephone.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 39
:~ .~, SECURUS·
~
TH:I·:W[ll.(lriIF:..l
(3) TECHNICAL PROPOSAL
5.13.5 The proposed ITS shall allow for "real time" audible monitoring of inmate calls
by specific inmate PIN entered by DOC personnel. The Proposal shall describe how
this monitoring will be accomplished with the proposed ITS.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.6 The voice call recording system proposed with the ITS shall be a fully digital
system utilizing a combination of hard drives and optical storage or other state-of-theart digital drives. Systems utiliZing magnetic tapes for voice call recording shall not be
considered. The Proposal shall describe the type of voice call storage devices
included in the proposed ITS system.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.7 The proposed recording system shall be capable of capturing the conversation
of both parties with equal level and quality.
~
SECURUS has read and will comply.
5.13.8 The proposed recording system shall provide the highest quality playback
possible by limiting compression as may be required. The Offeror shall assure the
DOC that voice playback quality is not compromised by compression techniques and
can be easily understood by someone who may not be familiar with the voice being
recorded.
~
SECURUS has read and will comply.
5.13.9 The proposed recording system shall have sufficient storage capacity to record
and maintain all voice calls for 1 year. The Proposal shall demonstrate that 1 year of
calls can be maintained by the use of graphs and charts.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.10 In the event that voice calls are required to be stored (Le., court order)
beyond the 6- month interval; such calls shall be tagged and saved.
~
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 40
~ "; SECURUS"
•. -
_ _....
T=l'r-.:I·IN'(1.;,;.;Li__.!:~'-.'
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(3) TECHNICAL PROPOSAL
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.11 In the event that voice retention requirements are increased beyond the 6month interval, selected equipment shall have the capability without replacement, to
meet new storage requirements.
~
SECURUS has read and will comply.
5.13.12 Workstations and related peripheral requirements are described in Section 5
of this RFP. The Offeror shall include good quality speakers and headsets with each
workstation for the best quality playback. The Proposal shall describe the quality of the
speakers.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.13 The recording system workstations shall be networked on the WAN described
in Section 5.3 so that intelligence analysis and investigation can be performed from
other correctional institutions and/or the DOC Central Office. Consideration for speed
when downloading a recorded call and the ability to rapidly skip through the call to a
specific segment is highly important to the investigative staff. Describe how this can be
accomplished with the equipment and software proposed.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.14 The recorded telephone conversations of inmates are sometimes used as
evidence in criminal or DOC administrative investigations. Therefore, the recording
system proposed with the ITS shall provide a portable laptop computer and a USB
portable memory device, to be used as a portable playback system allowing for
recorded media to be reviewed on-site at DOC institutions or at required off-site
locations. A portable laptop computer shall be provided for each DOC institution listed
in Table One of this RFP. Such system shall meet the rules of evidence (e.g. an
original digitally recorded medium, date and time-stamped, that if tampered with,
would show evidence of such tampering).
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 41
_
=~: SECURUS
- .
(3) TECHNICAL PROPOSAL
1i'CHNlli Ol,;:!':.'
5.13.15 The portable playback system shall provide for search capabilities allowing
DOC investigators to quickly access certain time periods, certain telephone
instruments, etc. The ability to fast forward to a specific time within the recorded call is
of particular importance. The Proposal shall describe how such a system would be
provided to DOC and the capabilities and benefits of such a system.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.13.16 The PIN shall be recorded at the beginning of each conversation.
~
SECURUS has read and will comply.
5.13.17 The recording equipment shall have "hot swappable" drives and power
supplies.
~
SECURUS has read and will comply.
5.14
General ITS Operational Requirements
5.14.1 The Proposal shall describe how the proposed ITS will operate as follows:
A. Within each DOC facility;
o
SECURUS has read and will comply.
Each site processes calls independently, allowing flexibility for design at
each site; however all data resides centrally, so authorized users can
access functions from any PC with an Internet connection.
B. Throughout all DOC facilities/systems; and
~
SECURUS has read and will comply.
All records can be accessed from any DOC facility, with appropriate
authorizations in place.
B. In conjunction with the Offeror's organization/facilities.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 42
SECURUS'
(3) TECHNICAL PROPOSAL
5.14.2 The Proposal shall describe the network of services required to support the
proposed ITS (i.e., ISDN, T-I, and frame relay.). The new network must not be a part
of any public network.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.3 The Proposal shall describe how remote access to the ITS system shall be
provided.
o
SECURUS has read and will comply.
For more Information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.4 The Proposal shall describe all electrical and environmental requirements of
the ITS system for each DOC facility. Such information shall be provided for all
components of the ITS including central processor, recording and monitoring
equipment, etc.
o
SECURUS has read and will comply.
For more Information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.5 The Offeror shall provide and install adequate surge protection for the
proposed ITS and its components. The use of traditional "power strips" for surge is not
acceptable for this requirement.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.6 The Offeror shall provide and install adequate lightning protection equipment
on all network services supplied for the proposed ITS.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response In
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 43
SECURUS"
(3) TECHNICAL PROPOSAL
5.14.7 The Offeror shall provide an adequate number of uninterruptible power supply
(UPS) systems that also have surge protection and line conditioning at each DOC
facility capable of supporting all ITS components, including call processors and
recording and monitoring devices for a minimum of 1 hour. A UPS capable of
supporting each workstation/printer for a minimum of 15 minutes shall also be
included.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.8 The Offeror shall provide, install and maintain all ITS UPS system equipment
at each of DOC facilities. The Offeror shall replace all UPS system equipment upon
expiration of the manufacturer's life cycle of the installed product.
o
SECURUS has read and will comply.
5.14.9 The Proposal shall describe what will occur when commercial power to the ITS
is lost.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.10 In the case of the loss of commercial power and the failure of the UPS
system, the ITS must automatically restrict or "shut off' all Inmate Station Equipment
(Telephones) so that no inmate calls can be made until commercial power is restored.
o
SECURUS has read and will comply.
If commercial power is not restored prior to the exhaustion of UPS power, the
system will terminate all calls in progress and shut down.
5.14.11 The Offeror shall propose an ITS capable of recovering from a power outage
automatically or remotely, once commercial power is restored.
o
SECURUS has read and will comply.
The system will fully recover from any power failure automatically, within five
(5) minutes, with no outside intervention required.
5.14.12 The Proposal shall describe the space requirements associated with the ITS
equipment and software. The Proposal shall clearly define how much physical space
is required for each hardware component. The Offeror should be aware that limited
space is available in DOC facilities and that a smaller rather than larger space
requirement is desired.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 44
SECURUS
o
(3) TECHNICAL PROPOSAL
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.13 The proposed ITS call processor and recording equipment application
software shall be administered and operated from a single workstation. The Proposal
shall describe such workstation and how the respective manufacturers will remotely
maintain application software without compromising other application software and
data.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.14 The workstations(s) shall utilize Windows XPB client operating system
software or other system approved by DOC. The operating system software shall
provide a Graphical User Interface (GUI). Offerors should provide a complete
description of any system offered."
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.15 Each work site shall have multiple port 1OO-Base-T connections. The
Proposal shall describe what is necessary to accomplish such a connection.
o
SECURUS has read and will comply.
SECURUS will provide 100BaseT through the use of 10/100 switches.
5.14.16 The Offeror shall provide matching manufactured "Equipment Racks" for call
processors and recording and monitoring equipment. System hardware accessories
shall also be rack mounted. The Proposal shall provide manufacturers' cut sheets and
face layouts.
o
SECURUS has read and will comply.
Manufacturers' cut sheets and face layouts for SECURUS' racks are included in
Attachment D - Manufacturer's Cut Sheets (Racks).
5.14.17 The proposed call processing and recording equipment shall be remotely
located in a telephone or computer room or other location to be designated by DOC.
The Proposal shall explain how this remote location shall be accomplished and
provide line diagrams showing how equipment will be connected.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 45
(3) TECHNICAL PROPOSAL
o
SECURUS has read and will comply.
Line diagrams are provided in Attachment E - Line Diagrams.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.18 The Offeror shall provide, at a minimum, a 17"-monitor with each workstation.
The ,Proposal shall indicate the manufacturer and model number of the proposed
mOnitors.
o
SECURUS has read and will comply.
The proposed monitor is a Dell E177FP 17".
5.14.19 Access to administrative functions and data shall be password protected.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.14.20 The workstations shall have a microprocessor of 3 GHz or faster, 1 GB
random access memory (RAM), a CD RW drive and a USB portable memory device
with enough memory to transport a minimum of 45 calls.
o
SECURUS has read and will comply.
5.14.21 The Offeror shall provide one workstation, printer and one laptop computer at
each DOC institution listed in Table One.
o
SECURUS has read and will comply.
5.15
ITS System Capacities
The Proposal shall describe the capacities/limits for the proposed ITS. At a minimum,
the Offeror shall provide the capacity for each of the following items:
A. Individual inmate accounts;
&:1
SECURUS has read and will comply.
The capacity for individual inmate accounts is Virtually unlimited.
B. Call records;
&:1
SECURUS has read and will comply.
The capacity for call records is virtually unlimited.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 46
(3) TECHNICAL PROPOSAL
C. Simultaneous administrative users;
o
SECURUS has read and will comply.
The capacity for simultaneous administrative users is virtually unlimited.
D. Workstations;
o
SECURUS has read and will comply.
The capacity for workstations is virtually unlimited.
E. Silent monitors;
o
SECURUS has read and will comply.
The capacity for silent monitors is virtually unlimited.
F. Simultaneous users of silent monitor equipment;
o
SECURUS has read and will comply.
The capacity for users of silent monitor equipment is virtually unlimited.
G. Inmate telephones; and
o
SECURUS has read and will comply.
The capacity of telephones and telephone calls will be determined by the
size of facility and amount of calls generated. There are no limits to the
amount of telephone sets but generally the quantity is driven by the demand.
The ratio of "inmates to telephones" is usually between "10 and 20 to 1".
H. Telephone calls.
o
SECURUS has read and will comply.
The capacity of telephone calls is virtually unlimited.
5.16
Software Enhancements/Upgrades
5.16.1 The Proposal shall explain the process for handling requests from DOC for ITS
software enhancements. Enhancements shall be at no charge to DOC.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 47
l~'"
~.
SECURUS'
(3) TECHNICAL PROPOSAL
5.16.2 Except for enhancements requested by DOC, the Offeror shall provide, at no
cost to DOC, software enhancements/upgrades to the proposed ITS when the
enhancemenU upgrades are beneficial to either party for the purpose of system
security or operational efficiency. The installed ITS shall always have the latest
general release of the system software including operating systems for the
system administration or system reporting terminals/PCs. Beta and field-tested
software shall not be provided unless specifically approved by DOC. Prior to any
software upgrades or enhancements, the Offeror shall discuss the software benefits
with DOC and proceed only after DOC written approval by the contracting officer. A
computer system review for upgrade/update will be required at the end of the second
year of the Contract.
o
SECURUS has read and will comply.
5.17
General ITS Management Requirements
5.17.1 The Offeror shall propose an ITS that can be adm inistered on-site by Offeror
or DOC personnel.
o
SECURUS has read and will comply.
5.17.2 The Offeror shall propose an ITS that allows for changes to be administered in
"real time" while the system is in use. The proposed system shall not require the
system to be taken off-line to make additions, changes or retrieve reports.
o
SECURUS has read and will comply.
5.17.3 The Proposal shall describe what system administration functions are available
with the proposed ITS (i.e., new account entry, account/record modification and
account deletion). The Proposal shall provide samples of its user interface screens.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
Samples of SECURUS' user interface screens are provided in Attachment FSECURUS User Interface Screens. Please note these screen shots are
proprietary and confidential.
5.17.4 The Proposal shall describe the transfer of inmate records when an inmate is
moved from one DOC facility to another.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 48
(3) TECHNICAL PROPOSAL
5.17.5 The Proposal shall describe the ITS system security for all data stored locally
or in a central database. Such security description shall include system security as
well as how access to such sensitive information shall be performed within the
Offeror's organization.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.18
Data Back-up
5.18.1 The Proposal shall describe the process for ensuring data integrity both in the
local and central databases.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.18.2 The Offeror shall perform all system and database back-ups and archiving. The
Offeror shall provide all archival hardware, supplies, and network and recovery
procedures to ensure that no data will be lost.
o
SECURUS has read and will comply.
5.18.3 The Offeror shall be capable of recovering all ITS system data for all locations,
to the point of full system operation, using a system backup.
o
SECURUS has read and will comply.
5.18.4 The Proposal shall describe the back-up schedule for the following:
A. The local databases for each DOC facility; and
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
B. The central database for the entire ITS system.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 49
~-,.
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SECURUS-'
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(3) TECHNICAL PROPOSAL
5.18.5 The Offeror shall provide for all database information to be stored off site from
the Offeror's location (see Section 5.3.04). The Proposal shall describe how this
"copy" will be kept current with the other system backups.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.18.6 The Proposal shall acknowledge that DOC owns all archived information, call
detail, inmate records, etc.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.19
ITS System Reports
5.19.1 The proposed ITS shall provide reporting and querying methods and
capabilities that provide maximum fleXibility, a user-friendly interface, speed, efficiency
and accuracy. The Proposal shall describe the reporting capabilities of the proposed
ITS.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.19.2 The proposed ITS shall allow for the generation of reports by a DOC facility,
including Central Office, a combination of DOC facilities or all DOC facilities.
~
SECURUS has read and will comply.
5.19.3 The proposed ITS shall allow for the generation of reports by DOC personnel
based on their user level restriction.
~
SECURUS has read and will comply.
5.19.4 The proposed ITS shall allow for the generation of reports by a user-friendly
interface. The Proposal shall describe how the user interface will be used for
generating reports.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 50
(3) TECHNICAL PROPOSAL
5.19.5 The Offeror shall provide at least one HP laser printer capable of printin9 a
minimum of 15 pages per minute color printer or equivalent for each institution listed in
Table One of this RFP. The Offeror shall provide required maintenance for the
Contract term.
~
SECURUS has read and will comply.
5.19.6 The proposed ITS shall allow for the generation of standard system reports as
well as reports customized for the specific needs of DOC.
~
SECURUS has read and will comply.
5.19.7 The Proposal shall include samples of its standard system reports.
~
SECURUS has read and will comply.
Sample reports are included in Attachment G - SECURUS Sample Reports.
SECURUS' screen shots of the sample reports are confidential and proprietary.
SECURUS requests that they be held as confidential pursuant to Section 1.13.
5.19.8 The proposed ITS shall allow for selected reports to be generated
automatically based on DOC criteria (Le., time of day', volume of calls and particular
inmate). The Proposal shall describe all options available to DOC for this automatic
report generation.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.19.9 The proposed ITS shall allow for automatic generation of reports on an DOC
facility or system wide basis.
~
SECURUS has read and will comply.
5.19.10 The proposed ITS shall provide adequate processing power and memory to
allow for rapid search and report generation capabilities.
~
SECURUS has read and will comply.
5.19.11 The proposed ITS shall allow for all report data to be stored in an ASCII file
format on removable electronic storage media (Le., CD-ROM, high capacity diskette,
digital).
~
SECURUS has read and will comply.
5.19.12 The proposed ITS shall allow for all report data to be stored in various
electronic formats (Le., standard DBF, FileMakerB, or Microsoft Excel). The Proposal
shall list the available electronic formats.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 51
(3) TECHNICAL PROPOSAL
Ii:1
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.19.13 The proposed ITS shall allow for all reports to be viewed in hard copy format
or viewed on-line by a user with the proper access level.
~
SECURUS has read and will comply.
5.19.14 The proposed ITS shall provide for the following reports, at a minimum, to be
generated for DOC:
A. Chronological List of Calls;
B. Daily Call Volume Summary;
C. Daily Call Volume Detail;
D. Inmate Account Summary;
E. Inmate Account Detail;
F. Frequently Dialed Numbers;
G. Specific Telephone Number Dialed Usage;
H. Suspended Inmate Account:
I. Alert Notification:
J. Telephone Numbers Called by More Than One Inmate;
K. Telephone Numbers Assigned to More Than One Inmate Account;
L. Quantity of Calls per Inmate Account;
M. Quantity of Minutes per Inmate Account;
N. Blocked Telephone Number List;
O. Local Exchange Volume (by Exchange);
P. Area Code Volume (by Area Code);
Q. Hot number list;
R. PIN/destination correlation; and
S. Billed number account information.
~
SECURUS has read and will comply.
5.19.15 The Proposal shall describe if custom queries can be used by DOC on the
new central database.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 52
~
~
'. SECURUS
(3) TECHNICAL PROPOSAL
5.19.16 The proposed ITS shall have import capabilities and be interfaced to the
administrative PBX so that respective CDR can be merged on a regular basis for the
purpose of operational intelligence. Such interface might be accomplished with spare
SMDR ports or "V" cables. Application software shall be provided for generating
reports.
ItJ
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.20
Inmate Account Information
5.20.1 The Proposal shall describe the options for DOC concerning inmate account
information. This description shall include, but not be limited to, such items as PIN,
length of inmate name fields (first, middle, last), identifier of DOC facility, comments
field, language preference field, account activation date, date of arrival, and current
status.
ItJ
SECURUS has read and will comply.
For more Information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.20.2 The proposed ITS shall provide alert levels to be placed on an inmate's
account information. Such alert levels shall be viewable in real time mode by the
system administration terminal or by printed report.
ItJ
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.20.3 The proposed ITS shall allow DOC to restrict an inmate under disciplinary
action from placing all calls assigned to his particular PIN with the exception of
privileged numbers.
ItJ
SECURUS has read and will comply.
5.20.4 The Proposal shall state the maximum number of telephone numbers
assignable to an inmate's account.
o
SECURUS has read and will comply.
For more Information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 53
SECURUS'
(3) TECHNICAL PROPOSAL
5.20.5 The proposed ITS shall provide the preference of English or other language
voice messages or prompts depending on an inmate's account information. The
default setting for each inmate shall be English until flagged by DOC personnel to
another language.
~
SECURUS has read and will comply.
5.20.6 The proposed ITS shall provide standard language prompts other than
English. Any language provided shall be controlled by the inmate's account
information. The Proposal shall provide a list of languages available with the proposed
ITS.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.20.7 The proposed ITS shall be capable of assigning an inmate's account to an
individual telephone or group of telephones so that the inmate's account may only
place calls from those designated telephones. These telephones shall still be capable
of being used by inmate accounts not specifically assigned to them.
o
SECURUS has read and will comply.
5.21
Additional Operational Requirements
The proposed ITS shall be capable of being configured to control the amount of time
between inmate-completed calls. The proposed ITS shall be capable of placing time
limits on calls. DOC shall be capable of enabling and disabling this feature. This time
interval shall be configurable by minute increments.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.22
Transition And Implementation Requirements
DOC presently has an ITS system. The Proposal shall address the transition from the
existing ITS to the new ITS at all DOC institutions listed in Table One of this RFP.
DOC realizes that some "down time" will occur during this transition but the Offeror
shall propose an implementation plan that reduces this "down time" and allows for a
smooth progression to the new ITS.
~
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 54
(3) TECHNICAL PROPOSAL
5.22.1 The Offeror shall furnish or cause to be furnished, all labor, supelVision,
equipment, materials, and supplies necessary to install the proposed ITS systems.
~
SECURUS has read and will comply.
5.22.2 The Proposal shall provide a transition and implementation plan which shall
include, but not be limited to, the following components:
A. A time line for all facilities;
B. Transition procedures from the existing ITS system to the new ITS System;
C. Staffing requirements of DOC for each facility;
D. Responsibility of DOC staff at each facility; and
E. Make-up of the Offeror's implementation team.
o
SECURUS has read and will comply.
SECURUS has the distinct advantage as being the manufacturer of the
current platform installed throughout the Alaska DOC as well as the
manufacturer of the Secure Call Platform (SCP) proposed in our offer. As
the manufacturer of both platforms, SECURUS can insure a smooth
transition in maintaining and Importing existing critical data from the
current CAM platform into the new SCP with little to no impact in inmate
telephone calling privileges.
SECURUS has a significant amount of experience spanning two decades
of installing inmate telephone systems in a Department of Corrections
environment. During the installation of each Institution, SECURUS will
work closely with the Alaska DOC to convert all telephones to the new
services in a secure and timely manor. It is our intent to install new
telephone equipment, provision and test SCP voice services at each
institution, import all inmate profile information and then move cable
connections from old to new services. Once all services at an Institution
are cutover to SCP, a technician will be required to enter each location in
which an inmate telephone is installed to conduct a final test as well as
re-affirm location of the station set.
A preliminary project plan for the inmate phone implementation is
included in Attachment H - SECURUS Preliminary Project Plan.
Project Controls and Quality Checks
Timely execution and completion will be monitored by using scheduled
completion dates in correcting implementation or operational problems,
as well as problems reported through SECURUS trouble reporting
system. Summary reporting, trend analysis, and schedule monitoring
will facilitate tracking problem correction.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 55
, SECURUS'
(3) TECHNICAL PROPOSAL
Other less formal reviews of installation status are held throughout the
installation. Operations staff meetings provide the Implementation
Manager. Installation Manager and Project Manager with periodic status,
and allow coordination and dissemination of the information to
SECURUS Installation field technicians.
Transition Period with Minimum Service Disruptions
Because SECURUS is the current provider, transition downtime will be
minimal, if any. By installing all SECURUS ITS equipment and circuits
prior to the cutover date, usually one to two weeks in advance of the
cutover date, this allows for all systems, circuits, etc., to be fully tested.
By fully testing prior to cutover, there will be no risk of service
interruptions due to the changeover to the new SECURUS ITS system.
The SECURUS team has used this process with much success
throughout their many multiple site accounts in the US & Canada.
SECURUS will have installed and tested all necessary equipment and
circuits prior to the actual cutover date. There will not be any
interruption of service. The cutover may be conducted during the time
the facility has all phones off, i.e., a count time, prior to the phones
coming on at the beginning of the day or after the phones go off for the
day. This will minimize any downtime for the facility.
Software Programming and Preparation
After meeting with personnel from Alaska DOC, internal meetings will be
held between Project Management and Install Team to review the
validation process that will be used to ensure that the system conforms
to the functional facility requirements.
Prior to shipment systems are fully tested and that the ITS system can
be successfully implemented at the Alaska DOC sites. Hardware design
will be performed for each site to be installed. After the site surveys are
confirmed all site requirements will be identified and a Bill of Lading
(BOL) will be prepared. The BOL will be provided to the Alaska DOC to
ensure all parties agree to the items and their quantities. The system
equipment is assembled, and forwarded to a staging and testing area
prior to shipment. The system is typically shipped two weeks prior to
cutover.
Testing
SECURUS will perform comprehensive testing to be sure all features and
functions are working properly before cutting the system. A second
round of testing will be conducted as soon as the system is cut, if the
system is accurately processing calls with all required security a 24 hour
burn in period will begin.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 56
SECURUS
(3) TECHNICAL PROPOSAL
Test calls are placed from each station port to each trunk. The network
integration is validated through a battery of tests that include frame
testing and file transmission.
Individual component tests will be completed by the project manager
and field technicians prior to beginning the 30-day operation period,
including:
•
Place local Calls and listen to voice prompts
•
Select Spanish prompts
•
Place intraLATA, and interLATA calls
•
Attempt to call blocked numbers
•
Print sample call detail reports at the workstation
•
Verify that site received user manuals
•
Confirm and Test Prepaid calling
•
Attempt a 3-way call
•
Listen/monitor and active call
•
Query Recorded Call information
•
Place a call to a privileged number
•
All recording and monitoring functions
•
Assign and test PIN accounts. Complete Test calls for PINs.
The major tasks involved in a standard ITS installation are detailed below.
Task Name
Contract Si!::aned
Implementation Meeting Held with designated Alaska DOC personnel and SECURUS Project
Team Personnel
•
•
•
•
•
Establish site contact personnel from the Department
Establish ITS rollout schedule and approval by Alaska DOC
Finalize feature set selection
Verify Findings from Site Surveys of All Locations
Identify special need phones, i.e. TIYITDD, portable/moveable phones
• Review Alaska DOC policy and procedures/DOC, security clearances for SECURUS installation
teams
SECURUS Proiect Team Meetinos
Conversion Plan Evaluated & Adjusted as Necessary During Weekly Internal Conference Calls
Through-out Project Duration
• Confirm install dates with Master Scheduler
• Review Final Plan with Installation Teams
• Confirm Install Support
• Confirm Shipping
• Confirm Trainino
Order/Install Lines for all locations
• n's/Analoc Lines/Frames
Feature Selection Confirmed
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 57
~i
SECURUS··
~
(3) TECHNICAL PROPOSAL
Task Name
Obtain Line Numbers and Confirm Orders and Due Dates with Local Exchanae Comoanv
Brandina Messaaes Develooed
Configure ITS
Quality Control ITS test
Feature testing
System testing
Load testing
• All Quality control is conducted in +Dallas prior to ship.
Packaae & Ship Eauioment to Deliverv location
Installation of ITS
Receive and inventory equipment
Build equipment
Prepare to cut ITS
- Power-up ITS
Install workstations
Conduct install test
Coordination with Install Support
- Install blocked number table, free numbers. and inmate PINs/PANs
Reolace inmate teleohone sets
Cutover of ITS
• Notify facility that cutover will occur and gain Site/Central office approval to proceed
Cutover system at agreed upon time to minimize disruption
Notify facility of cut
Qualitv Assurance of ITS and Acceotance Testina Comolete
Trainina of Facilitv Personnel
•
•
•
•
•
•
-
•
•
•
5.22.3 The Proposal shall provide an implementation plan that shall
include a detailed explanation of the following items:
A.
Pre-installation procedures for each DOC facility;
B.
Pre-installation procedures for the complete ITS system;
C.
Network service coordination requirements;
D.
Software programming;
E.
Equipment delivery schedules;
F.
Equipment security procedures;
G.
EquipmenUsystem installation procedures;
H.
Station Equipment installation procedures;
I.
ITS system testing;
J.
Offeror central site planning and implementation; and
K.
Actual ITS system cutover to service.
o
SECURUS has read and will comply.
A preliminary project plan for the inmate phone implementation is
included in Attachment H - SECURUS Preliminary Project Plan.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 58
(3) TECHNICAL PROPOSAL
5.22.4 The Offeror shall remove the existing Inmate Station Equipment (Telephones)
in all DOC facilities listed in Table One of this RFP and replace them with new
telephones at no cost to DOC. Existing equipment is the property of the current
contractor, Evercom Systems, and must be returned to them at Evercom expense.
o
SECURUS has read and will comply.
5.22.5 In the event of a problem or question of continuity arising during installation of
the proposed ITS system, the Offeror shall make provisions for joint testing of the ITS
system by the Offeror and DOC at no additional cost to DOC.
o
SECURUS has read and will comply.
5.22.5 The Offeror shall be responsible for the generation and creation of the system
database(s) required to provide a fully operational ITS. As requested, the DOC shall
provide the Offeror with appropriate information.
o
SECURUS has read and will comply.
5.22.7 The Proposal shall describe how the current system database information,
including inmate profile and call records, will be retained during conversion to the new
ITS system.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.23
Implementation Team
5.23.1 The Proposal shall specify the members of the team and their responsibilities
for installing the proposed ITS at each DOC facility.
o
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.23.2 The Proposal shall state the requirements and responsibilities of DOC's
implementation team.
o
SECURUS has read and will comply.
At the initial meeting, SECURUS and the Alaska DOC will develop and finalize
the ITS implementation schedule.
Weekly meetings with the Alaska DOC and updates to Project Management Plan
will follow. To allow timely system installation and implementation, Alaska DOC
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 59
i~-2 SECURUS'
~.
n:C:J-{Nlllllt·:!r~~
(3) TECHNICAL PROPOSAL
-----------------------
staff at each facility will be made aware of the installation schedule to grant the
SECURUS implementation team access to specific facility areas.
At the end of each installation, the Project Manager, Installation and Operations
Manager will compare actions, efforts and time expended to that point. If there
are significant variations from the plan a risk will be identified and tracked. The
plan will be evaluated and updated based on performance. The measure
provides an accurate measure of whether actions are being worked or not.
Items that are late will be investigated and brought to closure as soon as
possible.
Alaska DOC Central Office and/or Alaska DOC facility responsibilities will
include:
•
Presence at implementation meetings
•
Perform security clearances on SECURUS personnel
•
Establish contact personnel and Alaska DOC policies & procedures
•
Confirm installation to proceed
•
Warden approval to proceed to cutover and agree on off hours to
complete to minimize service disruption
•
Business hour access to SECURUS implementation team
•
Accept Delivery of needed installation equipment upon scheduled arrival
•
Participate in scheduling of Training classes to Alaska DOC staff
•
Acceptance phase This measure will report on the number of action
items, which are 1 to 30 days late
•
Allow access to facilities for location clean-up
The SECURUS Account team will be available to meet monthly with Alaska
DOC staff for the purpose of presenting ITS prior month's maintenance reports
mentioned in the previous section and to discuss resolutions to issues and
concerns. These meetings will be scheduled at the discretion of the Alaska
DOC.
5.23.3 The Offeror shall assign one project manager to oversee the ITS. This project
manager shall act as a single point-of-contact for DOC during the life of this ITS
system implementation.
o
SECURUS has read and will comply.
The Project Manager will be Helen McCoy.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000·7549
Page 60
(3) TECHNICAL PROPOSAL
5.23.4 The Offeror shall warrant that each member of the implementation team who
will service the proposed ITS system has been fullY. trained and certified by the
manufacturer as qualified to service the proposed TS.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.24
ITS System Testing
The Proposal shall provide a comprehensive functional test plan to assure DOC of the
ITS system's readiness to accept inmate call out traffic. This test plan shall include a
checklist of items to be performed by the Offeror's implementation team and verified
by the DOC staff.
o
SECURUS has read and will comply.
The SECURUS Acceptance and Test Plan provides a complete and
comprehensive acceptance plan for the proposed system. This may be used in
every installation for the Alaska DOC. The acceptance plan is the standard
against which acceptance is typically measured. SECURUS looks forward to
working with the Alaska DOC in developing a specific plan that meets all of the
mutually agreed upon criteria.
Testing
Each system is placed under 'stress-testing' before it leaves the production
facility. This testing procedure simulates that all ports on the system are in
constant use 24 hours straight, for 7 days. The system is again tested onsite to
insure total functionality. Test calls are placed from each station port to each
trunk. The network Integration is validated through a battery of tests that
include frame testing and file transmission.
Individual component tests will be completed by the project manager and field
technicians prior to beginning the 30-day operation period, including:
•
Place local Calls and listen to voice prompts
•
Select Spanish prompts
•
Place intraLATA, and interLATA calls
•
Attempt to call blocked numbers
•
Print sample call detail reports at the workstation
•
Verify that site received user manuals
•
Confirm and Test Prepaid calling
•
Attempt a 3-way call
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 61
(3) TECHNICAL PROPOSAL
•
Listen/monitor and active call
•
Query Recorded Call information
•
Place a call to a priVileged number
•
All recording and monitoring functions
•
Assign and test PIN accounts. Complete Test calls for PINs
A standard checklist is included in Attachment 1- SECURUS Test/Acceptance
Plan.
5.25
ITS System Acceptance
The Proposal shall provide a comprehensive acceptance plan for the ITS at each
DOC facility. ITS system acceptance shall be determined by a consecutive 30-day
period during which the system shall function "error free." The Offeror shall work with
DOC to determine the actual definition of "error free" operation. Failure of the system
to meet mutually agreed upon acceptance criteria for more than 30 days may result in
DOC requesting replacement of that particular system. Additional acceptance
requirements are stated in Section 3.5.1 of this RFP. Where a conflict exists, the more
stringent requirement as determined by the DOC shall apply.
~
SECURUS has read and will comply.
A standard checklist is included in Attachment 1- SECURUS Test/Acceptance
Plan.
5.26
ITS System Documentation
5.26.1 At the completion of the ITS system installation and implementation, the
Offeror shall provide a complete set of ITS system reference manuals that must
include information specific to the installation at each DOC facility.
~
SECURUS has read and will comply.
5.26.2 The Offeror shall supply trouble logs for all problems reported on the ITS
system on an as needed basis.
III
SECURUS has read and will comply.
5.26.3 The Offeror shall supply all necessary documentation to the DOC site
administrator relating to maintenance contact numbers, maintenance reporting
procedures, and maintenance escalation procedures, etc.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 62
SECURUS
(3) TECHNICAL PROPOSAL
5.27
Training Requirements
It is critical to the success of the installation of the ITS that DOC personnel be
thoroughly trained in various aspects of the system operation. Therefore, the Offeror
shall provide a complete training schedule based on the following requirements.
fi1
SECURUS has read and will comply.
SECURUS will provide system training, including documentation, covering the
Secure Call Platform. All training is provided by experienced employees of
SECURUS. At the end of the training module, including the completion of
extensive hands on practice with the Windows-based user interface,
participants will be able to perform the functions necessary to the basic
operation of the Secure Call Platform. Training on the SECURUS Secure Call
Platform, Including supplemental and refresher training, is provided at no cost
to Alaska DOC.
SECURUS offers an extensive training program, along with detailed
documentation and automated voice instructions, in order to prepare the
facility personnel and the inmate population for the use of the inmate
telephone system. SECURUS' training program enables facility personnel to
take advantage of the system's features beginning from the day of installation.
SECURUS will prOVide at least two days of on-site, classroom style training for
various levels of facility staff. The training emphasizes hands on
demonstrations to familiarize participants with the SECURUS Secure Call
Platform. The courses are designed to encourage participants to practice the
skills necessary to perform their daily functions on the SECURUS Secure Call
Platform. As the system is a Windows based program, most participants find it
easy to maneuver through the programs almost immediately.
Additionally, SECURUS will work with you to tailor our efforts to meet your
training needs. We can also do separate classes for different groups of
individuals to ensure that we are matching our training to each groups
requirements and focus on their individual needs.
Training Course Elements
SECURUS is committed to ensuring that the users of the s are provided with
ongoing training that will help them maximize the investigative and
administrative potential of the system. The following table details the standard
SYSTEM training course elements that SECURUS will prOVide at no charge. In
addition, our customers are provided with detailed SYSTEM manuals and
learning tools that will further complement their system administration
capabilities.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 63
a " . SECURUS
(3) TECHNICAL PROPOSAL
rr:l:HN(l:.lIGIF~~
Course Element
Description
System Components:
Purpose and Operation
Participants Jearn what a wide area network (WAN) and a
local area network (LAN) are, and how they relate to the
components ofthe system. All components ofthe system will
be discussed, as well as the centrally located system server
and backup system(s).
Secure Access:
Multilevel Password Security
Features, Functionality and Operation
Participants will be Instructed on how to set up and assign
different or specific access levels to authorized Individuals.
Participants will also learn how to modify Initial access levels
and or Input additional levels based on facility clearance
objectives and designated entry to each application.
The facility administrator has the ability to determine system
accessibility by assigning passwords and security levels to
authorized personnel. Multi-Level access applies to each
application of the system with three primary levels - Low,
Medium and High. Participants will be trained In the manner
for which appropriate application levels are applied.
System Live:
1. Call Monitoring and Disabling
2. 'Live' Call Activation
3. Remote Access
4. Disabling
5. Investigative Tool
LIVE: Visual and Audio call monitoring will be described with
specific instructions on how to activate the primary functions
of this application. Specific features of the 'Live' monitoring
screen will be discussed In detail to Include:
•
column headings
•
manipulation of the Information order
•
'hot' keys for disabling/enabling ports
•
multiple party monitoring
REMOTE: The monitoring application tools will be discussed
to Include on-site 'Live' monitoring and the remote access
capabilities specific to performing tasks related to the 'Live'
call retrieval and forwarding functions.
DISABLING: Authorized personnel will also be trained In the
area of phone control for the purpose of disabling Individual
or multiple ports when immediate action Is required.
INVESTIGATIVE: The potential to deter and control crime
within the facility and outside the facility through the use of
call monitoring will be discussed. Actual customer
experiences wilt be shared with the participants.
Profller:
PIN & PAN Setup/Maintenance.
Prisoner Identification #s
Call Restrictions/Privileges Personal
Allowed # Lists
Global Assignment
Participants will learn how to:
o
Establish an Inmate PIN record with specific number
assignments, time restrictions and audit trail of calls
•
Define a Personal Allowed Number list with specific
number restrictions and called party association
o
Assign Private Number Status for attorney/client
privilege (disables recording and monitoring capabilities)
•
Assign 'Watched' Number Status
o
Apply Call Restrictions per PIN
•
Remote and on-site alerting capabilities
•
•
•
•
Time of day restrictions
Call limitations based on daily, weekly and monthly
Special calling privileges
Access record for editing and modifications
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 20(\t-l000-7549
Page 64
SECURUS-'
Course Element
(3) TECHNICAL PROPOSAL
Description
•
Global number assignment
Watched Number Alert:
Audible watched number alert
Selected participants will be Instructed on how to designate
specific numbers as 'watched' through the 'Watch Alert'
feature of the Number Restrict Editor application.
Covert Alert:
Remote Live Monitoring of
Calls
Participants will be Instructed on how to set up and establish
remote call forwarding and monitoring for those numbers
that are under surveillance. Participants will learn how to
enter new numbers and the destination number to which the
call will be forwarded once In progress. Additionally,
participants will also learn how to dIsplay the actlvelinactlve
list of those numbers assigned a 'watch' status.
Call Playback Function:
Recorded Playback
Copy Function
Restore Function
PLAYBACK: The participant will be taught how to selectively
retrieve and listen to a pre-recorded conversation that Is
resident on the hard drive, backed-Up to AIT device or other
archival device.
COPY: Participants will be Instructed in how to copy a prerecorded conversation to a CDR device that offers enhanced
portability and a valuable tool for building a library of
evidence.
RESTORE: Instruction will be provided on the restorative
capabilities of the system relative to the tape backup
function.
Recorder Application:
Hard-Drive Capacity
Back-up Function
labeling Function
HARD-DRIVE: The participant will be versed In the storage
capacity of the hard-drive with specific Instruction on the
importance of maintaining a tape drive back-up.
BACK-UP: Instruction specific to the back-up process and
storage life of the calls.
LABELING: Participants will be Instructed In the proper
labeling of storage devices for the purpose of recall and
playback of audio calls.
Three Way Call Detect/on:
Methodology
Options Available
On-Site Controls
METHODOLOGY: Participants will be instructed In the
methodology employed to reduce the incidence of 3-Way
calls.
OPTIONS: Instruction will be provided on the options (tag line
messaging, call termination, etc.) available for handling
potentlal3-Way calls.
CONTROLS: Participants will learn how to adjust the
sensitivity settings to reduce the Incidence of flagging calls
that are not 3-Way attempts.
Restrict Number Editor:
Search Parameters
New Number Assignment
Editing/Delete Restrictions
Restrictions & Assignments
Validation Codes
SEARCH: Instruction will be provided on the restriction
feature, which allows authorized personnel to search,
retrieve, review and edit number restrictions.
The use of this feature as a tool to officers and investigative
personnel will be described In detail.
NEW: Instruction will be given on how to add a new number
and apply restrictions to it such as 'Watched', 'Free', 'Call.
Block' and ·Prlvate'. Use olthe description field for
comments or reasons for the restriction will also be
discussed.
EDIT: Participants will also be Instructed on how to Identify,
edit and delete a telephone number and/or restrictions that
has been previously entered in the system.
RESTRICTIONS: Participants will revIew each of the number
restrictions and assignments available through this
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 65
~
¥'!IlIi
..
SECURUS
Course Element
(3) TECHNICAL PROPOSAL
Description
application to Include call blocks, harass and PERMAblock
function, free, private and watched status, and the wildcard
feature.
VALIDATION: Review the validation process. The associated
codes and status of the number will be included.
Investigative Reports:
Tracking/analyzing inmate call
patterns
Report Types
Parameter Fields
Selective Grouping
Global Restrictions
REPORTS: Participants will review each of the 15 standard
reports with discussion on the capability for generating user
specific reports.
PARAMETERS: The participant will be versed In the
parameter fields relative to each report and how to generate a
report with user defined Information and report content. The
participant will be Informed of the investigative values of the
report application. The parameter fields include Information
relative to each telephone, location, destination number, date.
PIN, call duration, call type, frequency of calls, etc.
SELECTIVE: Participants will receive instruction on how to
perform group or individual call searches from a single
application.
GLOBAL: Participants will also learn about the value added
function of the global administrator for number restrictions.
Call Tracker:
Case notes with embedded
conversations
Investigative Tool
Case Management
Participants will be Instructed in how to establish an
investigative log of calls with specific tracking Identifiers. The
instruction will also Include the ability to search, edit and
expand existing record logs and the value It offers the
Investigative unit for case management.
Transporter:
'True Portability with embedded call
detail
Authorized personnel will be Instructed In the methods to
copy one or multiple calls to a CD that can be played on any
PC without system software. Participants will also be taught
how to create a CD for use on any audio stereo device (e.g.,
'Boom Box' or car stereo system).
Optional Calling Methods:
Debit Based Platform
Prepaid Card
CBS Account Prepayment
In addition to collect calling, additional calling options are
available through the system. Participants will be provided
with an overview of each option and the value it offers.
DEBIT: The system offers a fully integrated debit based
calling platform that offers additional tracking controls of the
inmates calling activities.
PREPAID: Cards can be purchased and then resold through
the commissary to allow Inmates to prepay for calls placed to
friends and family.
CBS: Family and friends have an option to prepay their phone
charges through our dedicated customer care center.
5.27.1 The Offeror shall provide training to DOC at no cost.
o
SECURUS has read and will comply.
5.27.2 The Offeror shall provide end-user training on site at the various DOC facilities.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 66
(3) TECHNICAL PROPOSAL
5.27.3 The Offeror shall provide on-site training for various levels of DOC staff
including part- time and full-time system administrators, special investigators, and data
entry specialists.
o
SECURUS has read and will comply.
5.27.4 The Offeror shall provide training for all assigned ITS system users on the
following matters:
A. How to create, delete and modify inmate records;
B. How to generate appropriate system reports;
C. How to maintain alert levels and respond accordingly when these levels are
exceeded;
D. How to change inmate restriction levels;
E. How to initiate system restrictions including the shutting down of individual
inmate telephones, groups of inmate telephones or the entire facilities systems;
and
F. How to use any filters to further refine searches for reports.
o
SECURUS has read and will comply.
5.27.5 The Offeror shall provide training on all components of the ITS.
o
SECURUS has read and will comply.
5.27.6 The Offeror shall provide full training on the provided recording equipment
including the live monitoring of inmate calls, playback of archived calls and the transfer
of calls to other media for playback at off-site locations.
o
SECURUS has read and will comply.
5.27.7 The Offeror shall provide refresher ITS system training for existing DOC
personnel when required by DOC and at no cost to DOC.
o
SECURUS has read and will comply.
5.27.8 The Offeror shall provide additional training for new DOC personnel when
required by DOC and at no cost to DOC.
o
SECURUS has read and will comply.
5.27.9 The Proposal shall describe any advanced ITS system training that may be
available to DOC personnel whether proVided on-site at an DOC facility or off-site at
the Offeror's training facilities.
~
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 67
(3) TECHNICAL PROPOSAL
5.27.10 The Proposal shall include the name and the title of the person who will have
the overall responsibility for training.
~
SECURUS has read and will comply.
Karen Svensson, Technical Education Process Manager, will have overall
responsibility for training.
5.27.11 Written material utilized in the training program shall become the property of
DOC upon completion of the training sessions.
Ii:1
SECURUS has read and will comply.
5.27.12 The proposed ITS shall provide for on-line help for ITS operation,
administration, reporting and management functions.
6!1
SECURUS has read and will comply.
5.28
Post Installation and Expansion Requirements
5.28.1 DOC may require the addition of equipment at its facilities after the original
installation of the proposed ITS. The Offeror shall install additional equipment within
30 days of notification from DOC authorized personnel. This equipment and
installation shall be at no cost to DOC.
~
SECURUS has read and will comply.
5.28.2 The Offeror shall be responsible for making all ITS system modifications
necessary to allow inmates to place calls as industry dialing requirements change, at
no additional cost to the DOC.
o
SECURUS has read and will comply.
5.28.3 The Offeror shall be responsible for complying with and updating the ITS
system for any regulatory changes and requirements during the Contract term, at no
additional cost to DOC. These regulatory changes and requirements include federal,
state, county and municipal modifications.
o
SECURUS has read and will comply.
5.28.4 All call processing and call rating information shall be kept current by the
Offeror to ensure the ability to place calls. This information includes, but is not limited
to, local exchanges, area codes, vertical and horizontal coordinates, and any other
information necessary to accurately process and rate calls. The Offeror shall provide
DOC with rating information for all cases when requested by DOC.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 68
SECURUS
(3) TECHNICAL PROPOSAL
5.28.5 DOC reserves the right to renegotiate the Contract in the event that, (A) calling
rates become noncompetitive and/or (B)advances in technology, equipment and/or
software are such that retaining existing equipment and/or software would not be in
DOC's best interest. (C) if the number or minutes of calls increase substantially due to
unforeseen circumstances.
~
SECURUS has read and will comply.
5.29
Prepaid Calling Requirements
5.29.1 The proposed ITS must provide for inmate use through prepaid calling in
addition to collect call mode. The Offeror shall develop a prepaid calling plan that shall
allow for the establishment of a new prepaid account with the Contractor to be funded
by a person(s) on the inmate's calling list who is duly approved by the DOC to receive
calls from an inmate, as a voluntary alternative calling and payment procedure to the
standard collect call procedure. Those accounts shall be established without an
account set-up fee. This pre-paid program will not require staff time, maintenance, or
cost from the DOC. The Offeror shall be responsible for providing staffing and any
other resources necessary to implement a prepaid calling plan. The rates for
consumer charges under the prepaid calling plan are set forth in Sections 5.28.8,
5.28.9, and 5.28.11. The commission owed to the DOC under the pre-paid calling plan
is set forth in Section 5.29.10. Prepaid calling cards if approved and utilized must
be available through the facility commissary.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.29.2 At the beginning of the contract term, the prepaid, PIN-controlled mode shall
be fully implemented at all DOC institutions listed in Table One. It is the intention of
DOC to implement the ITS in a prepaid mode for all 50 states, United States territories
and international countries.
~
SECURUS has read and will comply.
5.29.3 The proposed ITS shall process prepaid or collect calls depending on the
choice made by the inmate caller or automated equipment. When placing a call, the
inmate will be prompted, in advance, of insufficient funds on the account. The ITS
shall confirm that funds are available in the pre-paid account after the telephone
number and PIN are dialed by the inmate, but prior to placing the call.
~
SECURUS has read and will comply.
5.29.4 In order to utilize the features of the prepaid calling plan, the ITS system must
be configured to use system PINS for phone calls. The ITS prompts for this
information after capturing the dialed digits for each call. The ITS system should use
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 69
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SECURUS'
H~C;HNl1;
t 1~~!E8
(3) TECHNICAL PROPOSAL
both the called number and the PIN to make prepaid call decisions. The PIN and
telephone number identifies the prepaid account that must be checked for a sufficient
balance. In order to insure appropriate coverage of prepaid call charges, the ITS
system should freeze sufficient number of minutes allowed by the duration controls
and the prepaid call rates which are mileage banded, date, and time-of- day sensitive.
Money is frozen so that no other withdrawals may be made on that account while a
call is in session. If the account balance is less than the amount needed to cover the
maximum allowed call duration, the call is processed either as a prepaid call, but only
for the length of time allowed by the existing balance or processed as a collect call.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical Response in
Attachment A of this document.
5.29.5 The proposed ITS must provide for true "answer supervision" for the debiting
of prepaid charges. Debiting shall begin when the call is answered by the called party
and shall terminate when either the inmate or the called party hangs up.
~
SECURUS has read and will comply.
5.29.6 The Offeror shall provide the prepaid call services required in this RFP through
the use of an automated operator. An inmate shall never be connected to a "live"
operator.
~
SECURUS has read and will comply.
5.29.7 The Offeror must describe the following functionality when the ITS system is
operating in a prepaid mode:
A. Prompts inmate callers of:
(1)
The dialed number is not on the inmate's approved calling list.
~
SECURUS has read and will comply.
The Secure Call Platform will prompt inmate callers in the prepaid
mode if the dialed number is not on the inmate's approved calling
list.
(2)
To select the pre-paid or collect option after the phone number
and PIN is keyed in, unless automated equipment handles this
function.
SECURUS has read and will comply.
The Secure Call Platform will prompt the Inmate to select the prepaid or collect option after the phone number and PIN is keyed in.
The feature can be programmed according to Alaska DOC's needs.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 70
SECURUS
(3) TECHNICAL PROPOSAL
a. The call being terminated because of insufficient funds in the
pre-paid account.
~
SECURUS has read and will comply.
The account balance is announced at the beginning of each
prepaid debit call, and the call will only be placed if the
account has sufficient funds to pay for at least a one minute
call.
D. Checks account balance to determine whether sufficient funds exist to place
the call.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
E. Sets the minimum and maximum call durations.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
E. Allows or restricts calls based on standard call controls such as PIN, called
number, phone used, and time of day.
~
SECURUS has read and will comply.
For more information please refer to SECURUS' Detailed Technical
Response in Attachment A of this document.
5.29.8 The Offeror's Inmate Class of Service prepaid call rates charged to the
inmate, within Alaska, regulated by the RCA, shall not exceed tariff per minute rates
and tariff per call surcharges, applicable to local, intrastate/intraLATA toll and
intrastate/interLATA calls originating from DOC facilities collectively, including
surcharges. The called party will pay a per call surcharge regardless of the duration of
the call, in addition to specified per minute rates that vary based upon the type of call.
The intrastate/intraLATA per minute rates are mileage banded, date, and time-of-daysensitive. The Offeror's Intrastate Tariff Rates shall remain fixed for the term of the
Contract and not be changed without the DOC's written consent.
~
SECURUS has read and will comply.
5.29.9 The Offeror's rates charged to the called party for prepaid calls outside of
Alaska, regulated by the FCC, shall not exceed the tariff per minute rate for prepaid
long distance calls and shall not exceed the surcharge rate for Inmate Class of
Service. The Offeror shall provide its interstate per minute rate and surcharge. The
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 71
SECURUS
(3) TECHNICAL PROPOSAL
Offeror's interstate tariff rate and surcharge shall remain fixed for the term of the
Contract and not be changed without the DOC's written consent.
SECURUS has read and will comply.
21
5.29.10 The Offeror shall provide a percentage of the gross call cost for all answered
prepaid calls as a monthly commission fee to DOC. The monthly commission
percentage paid to DOC shall not be less than 50% of the gross call cost for all
answered prepaid calls. The Offeror shall not deduct fraudulent, un-collectible or unbillable calls, Local Exchange Carrier (LEC) access, LEC or long distance usage,
maintenance or any costs of running the ITS, from the gross call cost for all answered
prepaid calls prior to applying the commission percentage rate for DOC. In other
words, the commission percentage rate shall be based on gross call cost including per
call surcharges and per minute charges, not the net after expenses.
AMENDMENT NUMBER ONE:
The following changes/additions are required:
Change Section 5.29.10 of the RFP to read:
5.29.10 The Offeror shall provide a percentage of the gross call cost for
all answered prepaid calls as a monthly commission fee to DOC. The
Offeror shall not deduct fraudulent, un-collectible or un-billable calls,
Local Exchange Carrier (LEC) access, LEC or long distance usage,
maintenance or any costs of running the ITS, from the gross call cost for
all answered prepaid calls prior to applying the commission percentage
rate for DOC. In other words, the commission percentage rate shall be
based on gross call cost including per call surcharges and per minute
charges, not the net after expenses.
SECURUS has received and read the AMENDMENT NUMBER ONE
changes and responded in the Cost Proposal as required.
5.29.11 The Offeror's Rates for international calls shall be the current prevailing cost
for international calls to the specific country being called.
21
SECURUS has read and will comply.
5.29.12 A check for the commission amount, for the prepaid mode, shall be sent to
DOC no later than 45 days after the close of the billing month. For example, a
commission check for calls made during April shall be forwarded to DOC no later than
June 15th. A summary report shall be provided with each commission check, that
includes the following :
A. Total commission figure broken down by institution;
21
SECURUS has read and will comply.
B. Listing of total minutes, total calls by institution;
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 72
(3) TECHNICAL PROPOSAL
~
SECURUS has read and will comply.
C. Amount billed for services at each institution.
o
SECURUS has read and will comply.
5.29.13 Inmates will get information on how to use the prepaid calling plan and how
their family and friends can use it. The Contractor will provide information to the DOC
outlining the policies and procedures of the prepaid calling plan, including but not
limited to, a description of the features of the plan and instructions to families and
friends as to how to set up the account. The DOC will then distribute this information
to inmates. The Contractor shall work with the DOC to educate the inmates, friends,
and families regarding the process for establishing a prepaid account and
understanding the features of the plan. The Contractor will publish a "1-800" number
for inquiries related to the prepaid calling plan. The Contractor's representatives will
assist inmate family members and friends with payment questions and other customer
service inquiries. The Contractor shall provide information regarding hours and days
of operation of the customer service system on a 24 x 7 basis. All hours of operation
shall be shown using Alaska time.
o
SECURUS has read and will comply.
Prepaid for Friends and Family
Prepaid Accounts allow the end user complete control of his or her account.
The customer can deposit any amount of money into the account and can
monitor the amount of money s/he wishes to spend on collect calls from the
prison.
Alternate billing options are presented to customer as the solution for call
completion, such as Prepayment, or Direct Billing for Special Accounts (bail
bonding companies, attorneys, public defenders, etc).
With prepayment, the customer is asked to submit payment to establish Prepaid
Account. Payment options are:
•
Western Union Quick Collect
•
Visa, MasterCard by phone
•
Check by phone
•
Money Order, Cashier's check by US Mail
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 73
~",
~i!t SECURUS·
"r ,:r:IINllU l(in',;
(3) TECHNICAL PROPOSAL
Below is an illustration of CBS process diagram.
CLEAR CUSTOMER
=--
D
GOO
Valid tion
" !iEe:uRUS
Automated.
':'Customer .
1
Correctional"" Billing. Services
.
. .
..
'. .
. .,;.~' ,.
~
.
YV' Agenl!: "
" "~BIQCk 'unblock.:." "
·:7~~~II~~:6rh.nd;~ccOunts
:- 'Bilii~seivices
"'R~~eANY ot~erlssue
.- "sUPPOrt ~
.80D-844-6591
.PaYineotiyPes
C~.lt cards"'
cheCk by !='tlone
weiiterriU~~n .".
Mail Money Ord~r
~~"."
"
The customer must maintain a positive balance in account to avoid line
restriction. The customer will receive an automated courtesy call when account
balance reaches $20.
"This is Correctional Billing Services. This courtesy call is being made to
advise you that the balance in your prepaid account is $20 or less. To
prevent any interruption in your service, please forward additional payment,
or call Correctional Billing Services at 800-844-6591. Again, that number is
800·844-6591. Thank you."
The end user can call into the Correctional Billing Services' automated system
to access account status at any time, and can also talk to a live operator for
assistance.
Prepaid Debit
SECURUS' prepaid debit option allows inmates to pay for the calls they make
from a correctional facility, including international calls, with funds from their
trust account transferred to a telephone pre-pay account.
Facilities utilizing the SECURUS system have complete administrative control
over this prepaid option, including establishing the prepaid accounts, applying
funds to those accounts, managing reporting functions and issuing refunds
where appropriate.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 74
(3) TECHNICAL PROPOSAL
Each prepaid debit account utilizes a PIN to ensure the inmate's account is
properly secured and no one else can charge calls to that account. The account
balance is announced at the beginning of each prepaid debit call, and the call
will only be placed if the account has sufficient funds to pay for at least a one
minute call.
Friends and Family Assistance
SECURUS will provide both web-based and telephone-based access to family
and friends for services including complaint resolution, call refunds, and
number blocking/unblocking. Inmates' family and friends' concerns related to
the Inmate Telephone Service will be handled by 400 professionals of the
Correctional Billing Services (CBS), the largest Customer Care Center in the
inmate calling Industry. CBS Is a division of SECURUS, created specifically to
address billing, call blocking and any other concerns inmates and their families
and friends might have. This division is also responsible for maximizing collect
call completion and improving inmates' and their families and friends'
communication. CBS is available to the inmates' friends and families 24 hours a
day, 7 days a week through a call center (7days a week) or internet support
applications (24 hours per day and 7 days a week).
SECURUS will also provide a brochure that Alaska DOC can distribute to
inmates with instructions on how friends and families can set up prepaid
accounts.
Please refer to Attachment M - Prepaid Calling Cards.
5.30
Phase Out Plan
The Proposal shall describe a plan for a phase-out situation at the expiration or
termination of the Contract term should the Offeror not be selected for the next
contract to provide an ITS to DOC. Upon the expiration or termination of the Contract,
should DOC award any succeeding contract for inmate telephone service to a vendor
other than Offeror-Contractor, Offeror- Contractor agrees to cooperate fully and in all
respects with the DOC, and the new contracted vendor in accomplishing an efficient
and effective transfer of responsibilities.
o
SECURUS has read and will comply.
It is SECURUS' standard practice to work closely with the customer and new
vendor enforcing a smooth transition from our service to another, including
but not limited to the existing PIN/PAN information to the new provider in a
multitude of file formats. SECURUS understands that maximum uptime of
communications is important to the facility and residents of the facility.
Installation of individual telephone sets is the most time consuming task
during a transition and SECURUS allows purchasing of existing sets in place
or If all new equipment is required, SECURUS will permit the new vendor to
remove existing sets while installing their own.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 75
(3) TECHNICAL PROPOSAL
Provisioned services from Local Exchange Carriers will remain active until all
services for a facility have been replaced with the new vendor's services.
Additionally all cable termination blocks installed by SECURUS will be clearly
labeled and considered the property of the Alaska DOC, providing a clear
demarcation point for the new vendor.
5.31
Installation of the ITS Equipment and Software
5.31.1 Installation shall conform to the applicable Alaska Building Code, National
Electric Code (NEC) and all other applicable national, state, and local codes and with
accepted telecommunications' industry standards.
~
SECURUS has read and will comply.
5.31.2 Where components, cables, cabinets, etc. are mounted on walls, ceilings, etc.,
suitable anchors shall be used, so that if anyone hanger should fail, the device will
remain securely in place.
~
SECURUS has read and will comply.
5.31.3 Unless otherwise noted, all cable and components shall be supported by the
building structure. Cables shall not be fastened to or lay on, a suspended ceiling.
Cables shall not be fastened to the support wires of suspended ceilings, electrical
conduits, or any mechanical or plumbing system pipe or other equipment.
~
SECURUS has read and will comply.
5.31.4 All manufacturers' specifications and recommendations shall be strictly
adhered to. Cable pulling tension and bend radii are critical because improper
handling will cause physical abnormalities that will cause signal degradation.
~
SECURUS has read and will comply.
5.31.5 The Offeror shall re-use existing station cabling installed at each DOC
institution for the Inmate Station Equipment (Telephones). In cases where existing
cabling cannot be used, the Offeror shall install new station cabling (Category 5E
minimum) at no cost to DOC. Any new cabling shall include wall plate, cross
connection, patch cords, etc., as required by the DOC.
~
SECURUS has read and will comply.
5.31.6 The Offeror shall obtain DOC's permission, in writing, before proceeding with
any work that requires cutting into or through girders, beams, concrete or tile floors,
partitions, or ceilings, or any work that may impair fireproofing or moisture proofing, or
potentially cause any structural damage. DOC does not anticipate that such work will
be required to install the ITS equipment.
~
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 76
=-..
SECURUS·
(3) TECHNICAL PROPOSAL
5.31.7 The Offeror shall protect all bUilding components, finishes and equipment from
damage and, if so damaged, the Offeror shall be responsible for any needed repairs
or replacements, to the satisfaction of DOC.
o
SECURUS has read and will comply.
5.31.8 The Offeror shall always keep the work site free from accumulation of waste
materials and/or rubbish resulting from delivery of services. Offeror shall keep the site
at least broom clean. Upon completion of installation at the work site, Offeror shall
ensure that all of Offeror's tools, construction equipment, machinery, temporary
structures; surplus/waste materials and rubbish are removed from the worksite.
Ii!I
SECURUS has read and will comply.
5.31.9 Exposed wiring, wire mold or other surface mounted raceway shall not be
permitted in finished areas unless pre-approved by DOC.
o
SECURUS has read and will comply.
5.31.10 The Offeror shall provide all necessary labor, equipment and accessories to
complete the installation work in a satisfactory manner.
Ii!I
SECURUS has read and will comply.
5.31.11 The Offeror shall ensure that all of its work and materials shall comply with all
local, county, state and federal laws, ordinances and regulations as well as any
direction of inspectors appointed by proper authorities having jurisdiction at each DOC
facility.
o
SECURUS has read and will comply.
5.31.12 The Offeror shall acquire all necessary permits, etc. Should violation of
Codes occur relating to this ITS, the Offeror shall correct the situation at no cost to
DOC.
Ii!I
SECURUS has read and will comply.
5.31.13 The Offeror shall conduct all work in harmony with other trades.
Ii!I
SECURUS has read and will comply.
5.32
Wiring Standard
5.32.1 Any additional wiring work that is done shall be performed in accordance with
the manufacturers' published standards and guidelines for a premise distribution
system. The purpose is to establish the highest level of end-to-end capability and to
prepare for future requirements.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 77
" SECURUS'
2J
(3) TECHNICAL PROPOSAL
SECURUS has read and will comply.
5.32.2 Offeror shall follow manufacturers' wiring standards for cross-connect activities
and any additional wiring that may be required throughout the building.
2J
SECURUS has read and will comply.
5.32.3 The Offeror is responsible for cross-connecting new systems to existing wiring
schemes. Offeror should not assume that existing facility wiring is properly labeled and
identified.
~
SECURUS has read and will comply.
5.32.4 Offerors shall assume that there will be some changes to current station
arrangements.
~
SECURUS has read and will comply.
5.325 Grounding and bonding shall meet or exceed EINIA-607.
~
SECURUS has read and will comply.
5.32.6 Additional telephone station wiring shall be twisted pair. 24 gauge. Category
5E. and shall be UL listed CMP. and shall conform to accepted industry. FCC and
NEC Standards as applicable to size. color code. insulation, etc. All Offeror installed
wiring shall be new.
0'
SECURUS has read and will comply.
5.32.7 Cable connections, splicing and termination shall be done in accordance with
accepted industry practices and manufacturer's instructions.
~
SECURUS has read and will comply.
5.32.8 All supporting devices for the cabling must not pinch, bind, crimp, or in any
other manner cause the physical or performance characteristic alterations of the
cables.
~
SECURUS has read and will comply.
5.32.9 The Offeror shall be responsible for all costs associated with the testing of
Wiring, both new and old, in preparation for the implementation of the new ITS.
o
SECURUS has read and will comply.
5.32.10 The Offeror shall be responsible for assuring that existing station wiring will
not adversely affect the performance of the Offeror's equipment or subsystems and
that distribution to user terminals will meet manufacturers and the DOC requirements.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 78
~ .~
~~
o
SECURUS·
(3) TECHNICAL PROPOSAL
SECURUS has read and will comply.
5.32.11 The Offeror shall work with the DOC to determine the exact times when
Inmate Station Equipment (Telephones) can be replaced to reduce "down time".
~
SECURUS has read and will comply.
5.33
Patching and Painting
Offeror is responsible for restoring damaged walls, ceilings, and/or wall coverings to
their original condition.
5.33.1 The quality of workmanship shall be "Type 1 - Recommended," as set forth in
the latest edition of the Painting Specifications of the Painting and Decorating
Contractors of America,
~
SECURUS has read and will comply.
5.33.2. The quality of patching shall maintain the same fire rating as the original wall
or ceiling covering.
~
SECURUS has read and will comply.
5.33.3 Cutting and patching requirements shall be submitted to the DOC project
representative for their approval.
o
SECURUS has read and will comply.
5.34
Fire Stopping and Smoke Seals
Fire stopping includes, but is not limited to, openings in fire-rated floors and walls for
cables, conduits and trays. Fire stopping materials shall conform to ratings as required
by local and state building codes and as tested by nationally accepted test agencies
per ASTM E814 and UL 1479 fire tests.
5.34.1 Fire ratings shall be a minimum of one (1) hour but not less than the fire
resistance of the floor or wall being penetrated.
~
SECURUS has read and will comply.
5.34.2 Codes and Standards for fire stopping materials include:
ASTM E814
UL 1479
NFPA 101-88. 6-2/2/5 and 6-2.2.8
21
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 79
;~i'
~'
SECURUS
(3) TECHNICAL PROPOSAL
5.34.3 Installation shall conform to manufacturer's printed instructions for installation.
o
SECURUS has read and will comply.
5.34.4 Fire stop materials shall be non-combustible silicone elastomer sealant having
a UL classification as a "fill, void or cavity material."
o
SECURUS has read and will comply.
5.34.5 The Offeror shall submit manufacturer's product data, specifications, and
installation instructions to the DOC Project Representative for review and approval
prior to making any penetrations.
o
SECURUS has read and will comply.
5.34.6 All penetrations and accompanying fire stopping shall be documented in
writing by the Offeror. Such records shall include objects penetrated, characteristics of
the penetration, and location,
o
SECURUS has read and will comply.
5.34.7 DOC staff and applicable Code authorities shall examine fire stops prior to
closing out work.
o
SECURUS has read and will comply.
5.34.8 Fire stopping of new penetrations shall occur by the end of each working day.
o
SECURUS has read and will comply.
5.35
Security
The work comprising this ITS shall be performed at DOC institutions listed in Table
One. The Offeror and subcontractors shall comply with the following special working
conditions:
5.35.1 Be cleared for security access by DOC. Offeror shall submit a list of names of
all persons expected to be on the work site. The completed list shall be submitted, for
approval. to the DOC prior to any person's appearance at the work site. See
attachment 10, Security Information Sheet.
o
SECURUS has read and will comply.
5.35.2 Daily check-in with DOC security and follow all DOC security rules.
iii
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 80
;~
~
.'/
SECURUS·
(3) TECHNICAL PROPOSAL
5.36
Safety
5.36.1 Offeror shall comply with federal, state, municipal, and OSHA laws, rules,
regulations, and code requirements.
o
SECURUS has read and will comply.
5.36.2 Offeror shall be responsible for initiating. maintaining, and supervising all
safety precautions and programs in connection with performing Contract services.
Offeror shall take all reasonable precautions for safety of. and shall provide all
reasonable protection to prevent damage, injury, or loss to the following: (A) all
employees providing service and other persons who may be affected thereby; (B) all
materials and equipment to be used in providing the services; and (C) other property
at the site or adjacent thereto.
o
SECURUS has read and will comply.
5.36.3 Offeror shall ensure that required fire-fighting apparatuses are accessible at all
times. Flammable materials shall be kept in suitable places outside the DOC
institution.
Ii"J
SECURUS has read and will comply.
5.36.4 The Offeror shall comply with all DOC requirements for facility access
including, but not limited to, tool control, background checks and dress code,
Ii"J
SECURUS has read and will comply.
5.37
Problem Notification
If the Contractor becomes aware of possible problems that could result in delay in
completion of the ITS system or schedule then immediately notify the designated DOC
project representative by telephone, with written confirmation within 72 hours, giving
the cause and probable effect, and recommendations for corrective action. Failure to
promptly notify DOC may be a basis for determining Contractor's negligence in an
otherwise excusable delay. Possible delay problems shall not be interpreted as
relieving the Contractor from contractual responsibilities.
Ii"J
SECURUS has read and will comply.
5.38
Delivery
DOC may delay any delivery to a mutually agreeable time. All deliveries shall be FOB
destination. The Offeror shall be on-site to receive all deliveries.
Ii"J
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 81
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~~
.: SECURUS
(3) TECHNICAL PROPOSAL
5.39
Work Schedule
The successful contractor will be required to submit their filing for RCA
certification within 30 days of contract award.
o
SECURUS has read and will comply with the understanding that upon
contract award, required filings for local collect calling will be submitted
immediately with the Regulatory Commission of Alaska. Delays beyond
the control of SECURUS do to RCA's untimely approval of applicable
tariff's should not be considered as a failure to perform.
The systems must be installed and fully operational within 120 days of RCA
certification of the successful contractor. The successful contractor must
comply with all RCA requirements.
o
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 82
,. SECURUS·
(3) TECHNICAL PROPOSAL
Experience and Qualifications
Staff Qualifications - A current resume/vitae of education, training and experience for
each individual (contractors, contract staff, subcontractors, and volunteers) who will be
providing direct treatment services must be included with the offeror's proposal. If the
offeror proposes to utilize a subcontractor for the provision of services, a letter of
commitment and current resume/vitae from each proposed subcontractor must also be
included with the offeror's proposal. (See Section 1.14 for more information on
subcontracting.)
Resumes must include information that clearly delineates the qualifications,
training, and experience of each individual who has been identified to provide
services under the terms of the contract. (Copies of current state licenses and
certifications must also be included, as appropriate. See Section 6.03[b]).
~
SECURUS has read and will comply.
SECURUS has an organizational structure designed to provide efficient
delivery of services and products to our customers. The follOWing are unique
departments and their primary responsibility in delivering outstanding
service to our customers:
Department
Field Operations
Engineering
Installation
Service Center
Network Operations Center
Customer Billing Services
Administrative Services
BIlling Operations
Product Management
Applications Development
Quality Assurance
Research and Development
Accounting and Finance
Human Resources
Purchasing
Legal
Regulatory
Customer Satisfaction
Sales
Marketing
Role
Maintenance of Equipment and Networks
Designs Customer Specific Systems
Installs New Systems
Trouble Reporting and Resolution
Network Monitoring and Trouble Resolution
Account interface for Friends and Families
Provides Administrative Assistance to Facilities
Manages the Billing/Account Validation Process
Product Lifecycle Management
Creation of Software and Telephony Programs
Application and hardware testing
Scientific Innovation Applied to Products
Financial Integrity
Attracting and Retaining High Quality People
Supplier Identification and Order Fulfillment
Contract and Corporate Compliance
Compliance with local, state and federal regulations
Obtains Customer Feedback via Surveys
Customer Communications
Product and Corporate Promotion
The most important aspect of our organization structure as presented below
is that each of these departments is committed to providing the
administrative structure that interfaces with our accounts. The key person in
our administrative structure will be Kevin Collins, the Account Manger for
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
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SECURUS"
fl:CHNOi .llL~I!.'8
(3) TECHNICAL PROPOSAL
your account. The Account Manager is your single point of contact for all
issues relating to services and products provided by SECURUS. For the
Alaska DOC, the Account Manager will be dedicated to your account and will
be assisted by Ken Rose, Regional Service Manager, and dedicated to
provisions of services to the Alaska DOC. From an administrative
perspective, the Alaska DOC will also be in contact with our service center,
24 hours a day, 7 days a week, to report specific problems at your sites.
SECURUS has provided brief bios for each of our key personnel below. For
detailed resumes, please refer to Attachment J - SECURUS Key Personnel
Resumes.
Kevin J. Collins, Senior Account Executive
SECURUS Techn%gles DOC Team
Kevin Collins has been with SECURUS Technologies in various management
capacities for eleven years and has been involved in the telecommunications
industry for over 22 years. As Senior Account Executive for the SECURUS
DOC team his responsibilities are establishing the business relationships
with State Department of Corrections and managing the Canadian
Corrections Market with strategic partners.
Further responsibilities are interfacing with various account teams, product
teams and Industry consultants to develop creative solutions. His past
experiences include the role as Regional Vice President Prison Market. His
role included the account management of several Regional Bell Operating
Companies, State Department of Corrections market, and the Canadian
Corrections market. His various past responsibilities included the
management of the T-NETIX account management team for the Midwest and
Qwest Communications territory. The Canadian Criminal Justice relationship
was initiated in February 2000 as the Canadian corrections market
opportunity emerged with TELUS Communications.
Prior to joining T-NETIX, Inc. Mr. Collins was In sales management in the
telecom industry managing a $100M+ annual revenue stream in major
account markets including IBM, Hewlett.. Packard, Chevron, Lockheed
Martin, Lucent, and Exxon.
Ross Preston, Account Executive
Ross Preston has over 24 years experience in the telecommunications
industry. He has held management positions with MCI Telecommunications,
Qwest Communications and Verizon Business. The past 12 years of his
career has been spent serving the Government Markets sector for a variety
large communications contracts. Those contracts included; inmate
telecommunication services, voice, video and data as well as application
based services. While with MCI Telecommunications Ross was the
company liaison with direct responsibility for the partnership with the
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
Page 84
• -,~ SECURUS
~
(3) TECHNICAL PROPOSAL
_ _ _ _ _ _ _ "r.l"""ll·'I''''''·l
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DOC's satisfaction. Ross has overseen inmate telecommunications
contracts for the State of Florida, Arkansas and Louisiana.
Andy Fall, Former Territory Manager
Andy Fall is the current Account Manager for SECURUS Technologies
serving the Alaska DOC and has acted in that capacity since December 2004.
Andy currently provides Account Management for facilities in Idaho, Oregon
and Washington as well.
Andy has over 10 years experience in sales and sales support of Inmate
Telephone Systems to City, County, State and Special Jurisdictions and over
20 years experience in sales and sales support of products and services to
the Corrections Industry including commissary, trust fund software and
Identification biometrics
Andy holds an undergraduate degree from Whittier College and a graduate
degree from Pepperdine University.
Andy is based in Portland, Oregon.
Ken Rose, Regional Field Service Manager
Ken is currently responsible for all Field Service Technicians in WA, AK, OR,
NV, CA, & AZ. He will be the first point of contact for any escalation issues
that may arise. Ken has over 26 years experience in the telecommunication
field, with the last 8 years in the inmate industry. He holds a Masters degree
in Computer Information.
James LeBoeuf, Product Engineer
James has supported inmate systems and correctional facility accounts for
over 17 years in Operations Management and Technical Sales. He has been
directly involved with Installation and Maintenance of 300+ correctional
facilities and indirectly involved as team management for 1000+ facilities
throughout the Continental US and Alaska.
Helen McCoy, DOC Sales Specialist
Helen has more than 30 years experience in telecommunications customer
service, resolving service concerns/issues to ensure customer satisfaction.
During her time with SECURUS, she has been responsible for coordination
of system solutions including installation, maintenance and repair and has
handled special long distance contracts for the Indianan Department of
Corrections, Kansas Department of Corrections, and New Jersey Department
of Corrections.
Jasen Kintner, Field Technician
Jasen has sixteen years combined telecommunications experience with the
United States Army, General Communications, Inc., Communications
Consultants, Inc., and SECURUS Technologies, Inc. He is a four-time Army
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 85
SECURUS'
(3) TECHNICAL PROPOSAL
medal awardee for outstanding job performance who prides himself on
adapting readily to difficult situations and working hard to produce a
favorable solution. His experience includes developing a course of
instruction for a company of 185 people which resulted in improved and
enhanced communications in fixed, mobile, and remote site locations.
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ALASKA DEPARTMENT OF CORRECTIONS
Page 86
RFP # 2008-2000-7549
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SECURUS..
(3) TECHNICAL PROPOSAL
Experience Providing Services - (Distinguish between an agency or individual
managing or administering services as opposed to direct services provision.) The
offeror must indicate prior experience in administering the services required under this
RFP, or similar services, including any experience in providing services within
correctional environments and/or to correctional clientele. At a minimum, offerors
should address the following in their submitted proposals:
l?J
SECURUS has read and will comply.
Include a description of similar services provided and dates;
Include reference names and phone numbers that can provide confirmation of
services rendered.
o
SECURUS has read and will comply.
References
North Dakota DOC
Tim Schuetzle, Director of Prisons
3100 Railroad Ave
Bismarck, ND 58501
(701) 328·6111
701.328.6640 (Fax)
Tsch uetz@state.nd.us
North Dakota DOC has 1,400 inmates in 3 facilities with approximately 80
inmate telephones. All DOC facilities installed our call management
systems since 1995. Current systems provide for collect and prepaid
calling services, integrated recording, and Web managed applications.
Indiana DOC
Office of Information Technology
Greg Tuttle, Telecom Manager
Technology Services Division
302 West Washington
Indianapolis, IN 46204·2738
317.232.6933
317/232·5865 (Fax)
GTuttle@tsd.doc.state.in.us
Indiana DOC has 21,500 inmates in 30 facilities served by 1168 phones.
State of Indiana awarded a four year long distance service contract with
two year options for the Department of Corrections to T..NETIX a
subsidiary of SECURUS technologies in September 2001. All DOC
institutions have been utilizing SECURUS call management systems with
recording capability since 1995.
ALASKA DEPARTMENT OF CORRECTIONS
Page 87
RFP # 2008-2000..7549
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(3) TECHNICAL PROPOSAL
Maryland DOC
Dayena M. Corcoran
Asst. Warden
Maryland DPSCS
MCIWomen's
7943 Brockbridge Rd.
Jessup, MD 20794
(410)379-3803
In a very rate conscious State of Maryland (ADP 26,750, director provider
for the last 3 yrs., call platform provider since 1994) SECURUS was able
to substantially reduce costs to inmates and their families and still
provide outstanding investigative capabilities and service, with no
service interruptions.
TELUS Communications DOC
David Fowler, Director
3202..25 Avenue SW
Calgary, Alberta
Canada T3EOK6
(403) 530-4512
(877) 711-0111
TELUS Communications utilizes a SECURUS Technologies centralized
call processing networked based system for all British Columbia and
Alberta Provincial correctional facilities installed in April 2001. Platform
provides for collect and prepaid calling services, integrated recording,
Web managed applications, and Voice verification application.
Governing Policies - if applicable, include a copy.
~
SECURUS has read and will comply.
A sample Service Schedule and Master Services Agreement are included in
Attachment K - SECURUS MSA and Service Schedule.
Litigation History - Offeror must include a summary of all litigation (including
bankruptcy cases) associated with providing the same services, or services similar to
those required in this RFP. Include past five years and present litigation in which the
offeror (and any person in this offeror's current administration who will be responsible
for the administration or operations related to providing these services) has been
named a party, including state jurisdiction, case number, and final disposition.
Litigation of personal issues not germane to the services herein (Le., automobile not
related to substance abuse, divorce, child custody or support) is not required.
~
SECURUS has read and will comply.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 88
(3) TECHNICAL PROPOSAL
In response to the request for a statement from the Offeror, which in our case
is both Evercom and SECURUS (referenced collectively as the "Companies"),
explaining any lawsuits specifically associated with providing the same
services, or services similar to those of this RFP, which were flied within the
last five years, the Companies have, from time to time, been subject to various
legal proceedings and claims that arise in the ordinary course of business
operations, Including, suits brought by prisoners or their family members and
by our competitors involving patent matters. The Companies believe that the
ultimate disposition of the pending litigation will not have a material impact on
its financial condition or its ability to perform under the proposed contract.
With respect to the Companies' material litigation, a list can be found on a
regular basis in SECURUS' Annual Report publicly filed with the U.S. Securities
and Exchange Commission. The cases in the Annual Report that Involve
Evercom or SECURUS have been explained in detail below for easy reference.
Evercom was recently dismissed from a lawsuit in the Superior Court for the
State of California in and for the County of Alameda, captioned Elena Condes,
Brian H. Getz, Bicka Barlow and Christopher Fank, on behalf of themselves and
all others similarly situated v. Evercom Systems, Inc. et ai, Case No.
2002054255, filed on June 12, 2002. In Condes, Evercom, along with other
inmate telecommunications providers, was named in this suit in which the
plaintiffs have alleged that they were incorrectly charged for collect calls from
a number of correctional facilities as a result of systematic defects in the
inmate calling platforms of all the telecommunications prOVider defendants.
Evercom executed a settlement agreement with plaintiffs in December 2005,
and the court granted final approval of the settlement in 2006. Evercom did not
admit to any wrongdoing and has Vigorously denied each and every allegation
In the case.
On February 2, 2006, Evercom was named in a putative class action in Florida
federal court captioned Kirsten Salb v. Evercom Systems, Inc., et a/., filed In
the United States District Court for the Southern District of Florida - Miami
Division, Case No. 06·20290-civ-UNGARO-BENAGES/O'SULLIVAN. Evercom is
alleged to have violated the Florida Deceptive and Unfair Trade Practices Act
and other common law duties because of the alleged incorrect termination of
inmate telephone calls. Plaintiff, who received calls from an inmate, seeks
restitution and compensatory on behalf of a class of persons who receive
inmate calls from Florida correctional sites that are served by Evercom's
platforms. The court has recently administratively dismissed the case.
Moving to the cases involving patent matters, Evercom, Inc., Evercom
Systems, Inc., Evercom Holdings, Inc., (referred to collectively as "Evercom")
are named parties in the lawsuit captioned TIP Systems, LLC and TIP Systems
Holding Co., Inc. v. Phi//lps & Brooks/Gladwin, /nc., et a/., Case No. H-04-371,
flied September 24, 2004, which was filed in the United States District Court for
the Southern District of Texas (Houston Division). In TIP Systems, Evercom,
along with other inmate telecommunications providers, is alleged to have
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 89
(3) TECHNICAL PROPOSAL
infringed on patents concerning "cord·free" or "hands-free" inmate phone
technology. This lawsuit against the Evercom defendants recently was
dismissed on March 1, 2007, when the Evercom Defendant's motion for
summary judgment was granted on the Issue of non-infringement. This case is
on appeal. The TIP Systems entities have also filed a lawsuit captioned TIP
Systems, LLC and TIP Systems Holding Co., Inc. v. SBC Operations, Inc., et. a/.,
Case No. H06 0253, filed January 23, 2006, which was also filed in the Southern
District of Texas. SECURUS Technologies, Inc. is a named party to the suit,
which alleges substantially similar allegations concerning patent infringement
claims for "cord-free" or "hands-free" inmate phone technology. SECURUS
Technologies denies any wrongdoing and will vigorously defend each and
every allegation in the case. This case is still pending and our company has
flied a motion for summary judgment.
On November 9, 2005, SECURUS Technologies, Inc. filed suit In the District
Court of Dallas County, Texas, Case No. 05-11374-M, against AGM Telecom
Corporation and former employees of various Company affiliates, captioned
SECURUS Technologies, Inc. v. David McEvilly, George McNitt, Thomas Miller,
Steven Capitano, Brian Dietert, and AGM Telecom Corporation, alleging,
among other things, breach of contract and misappropriation of trade secrets.
In the lawsuit, various defendants have counterclaimed for alleged violations of
the Texas Business & Commerce Code, for disparagement, defamation, and
tortious interference. The court recently granted the motion of certain
Defendants to compel arbitration of the matter. Case is currently set for nonjury trial on September 18, 2007. The Company denies any wrongdoing with
respect to the alleged counterclaims and will vigorously defend each and every
counterclaim asserted by defendants.
On October 4,2006, Evercom Systems, Inc., filed suit in the U.S. Federal
District Court for the Eastern District of Texas, Case No. 2-06cv-426-TJW,
against (i) Global Tel*Link Corporation; (Ii) AGM Telecom Corporation; and (iii)
FSH Communications, LLC. for patent Infringement of several patents related
to the inmate correctional services and telecommunications industry by each
such defendant. Discovery has commenced in this case.
Naturally, from time to time in providing services elsewhere throughout the
country, minor invoice disputes or small claims cases arise in the ordinary
course of business parties who are billed for inmate calls and these matters
are successfully resolved either to the satisfaction of both parties or through
affirmative relief granted by the court to dismiss claims lacking merit.
By this response, the Companies have used their best efforts to provide a
thorough statement based upon records accessible to the Companies. The
descriptions are intended to fully satisfy the request for a statement explaining
the litigation of the Companies, while recognizing that certain outside persons
having access to this publicly available document could use information for
inappropriate purposes, unintended by the requesting party. If any additional
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000·7549
Page 90
(3) TECHNICAL PROPOSAL
specifics are required related to matters described herein the Companies will
certainly accommodate any such reasonable request.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 91
~.
SECURUS'
~
(3) TECHNICAL PROPOSAL
Budget Narrative
Proposers are to include an explanation of how the costs were derived in sufficient
detail to allow analysis of the logic, adequacy, and appropriateness of the offeror's
proposed budget. (The proposal's bUdget narrative will be evaluated as part of Section
6.04[a].)
~
SECURUS has read and will comply.
SECURUS will be providing service at NO COST to the Alaska DOC. SECURUS
has built a business case and financial model that estimates the revenue
associated with end user collect and prepaid calling charges and compares
this revenue to cost of providing service. Under the terms of this contract,
SECURUS will not charge the Alaska DOC for any of the SECURUS costs listed
below.
•
A major cost component is the sharing of revenue (commission
payment) with Alaska DOC.
•
Bad debt
•
Engineering
•
Equipment costs for telephones, customer premise equipment, including
equipment used for network services and call processing
•
Installation and maintenance associated with this equipment
•
Shipping charges
•
Insurance and Bond fees
•
Taxes
•
Sales costs, including travel and expenses
•
Personnel costs associated with field support services
•
Personnel costs associated with call center customer services
•
Toll free calling to customer service
•
Line charges for access services
•
Long distance telephone charges for network services
•
Call validation services
•
Billing and Collection charges
As mentioned in previous responses, SECURUS has an industry leading
position in the inmate telecommunications market. The competitive market
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008·2000·7549
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Page 92
SECURUS-
(3) TECHNICAL PROPOSAL
requires that SECURUS provide high quality service at competitive end user
rates with a competitive commission offering.
Personnel - The rates proposed must include all direct and indirect costs associated
with performance of the services required in this RFP. Direct cost is the cost of the
individual's time providing the direct service that includes, but is not limited to,
personnel costs and fringe benefits. Indirect costs associated with the performance
with this contract include but may not be limited to insurance, supplies, overhead, local
travel, etc.
o
SECURUS has read and will comply.
The cost of a technician per year is $ 78,000 per year. This includes both salary
and fringe benefits cost for the employee. There is also a direct cost of travel of
approximately $ 100 k per year. This includes meals, airfare, lodging and
vehicle rental. We will also incur substantial indirect costs these include
customer service, billing & collection, and selling, general and administrative
costs.
Travel Expenses - Proposed compensation for travel, if applicable, (and in general for
offerors who live outside the service area) for the purpose of providing services under
Section Five of this RFP should be clearly stated in the budget narrative and cost
proposed.
Offerors should clearly specify the number of trips that will be necessary (annually) to
provide services as specified in their proposed Plan for Services. Provide as much
detail as necessary to support any travel and related costs.
Compensation for travel, if proRosed, may consist of lodging, meals, and travel
eXRenditures for the purpose of providing services under thIS RFP. See Attachment
#10 for travel reimbursement policy.
o
SECURUS has read and will comply.
As the incumbent ITS provider we have not forwarded any requests for
compensation for travel expenses. We believe this is all part of our doing
business with the State. In answer to the question we have been to each site in
2007 as listed below:
Preventive
Maintenance
Handset
Repairs
Mise Phone
Issues
Installation·
Additions and
Moves
System and
Network Issues
5
50
10
1
2
1
1
5
AK - ANCHORAGE JAIL
AK - ANVIL MT.
1
5
8
AK - COOK INLET
3
33
17
AK - FAIRBANKS
1
AK - HILAND/MEADOW
3
AK - KETCHIKAN
1
26
12
12
17
10
7
3
5
1
1
ALASKA DEPARTMENT OF CORRECTIONS
Page 93
RFP # 2008-2000-7549
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(3) TECHNICAL PROPOSAL
Preventive
Maintenance
Handset
Repairs
Misc Phone
Issues
3
8
AK-PALMER
3
16
AK - POINT MACKENZIE
10
23
19
30
13
14
11
21
14
AK - LEMON CREEK
1
1
4
1
1
Totals
28
244
Installation Additions and
Moves
AK-MATSU
AK - SPRING CREEK
AK - WILDWOOD
AK - YUKON-KUSKOKWIM
1
2
1
1
System and
Network Issues
10
2
1
1
7
10
159
9
1
31
This resulted in unreimbursed travel expenses as follows:
16 Flights
Lodging and Meals
Other Transportation (ferry's/cabs)
Mileage 19,723 miles @$0.345
$8600
$470
$96
$8776
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 94
SECURUS--
(4) COST PROPOSAL
(4) COST PROPOSAL
SECURUS' cost proposal has been included in a separate, sealed envelope
as required.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
J.S
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Page 95
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(5) ALASKA OFFEROR'S PREFERENCE
,
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(5) ALASKA OFFEROR'S PREFERENCE
SECURUS does not claim an offeror's preference for this project.
ALASKA DEPARTMENT OF CORRECTIONS
RFP # 2008-2000-7549
Page 96
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SECURUS"
ATTACHMENTS
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ATTACHMENTS
•
Attachment A: SECURUS Detailed Technical Response
•
Attachment B: SECURUS Executive Summary
•
Attachment C: Equipment Specifications
•
Attachment 0: Manufacturer's Cut Sheets (Racks)
•
Attachment E: Line Diagrams
•
Attachment F: SECURUS User Interface Screens
•
Attachment G: SECURUS Sample Reports
•
Attachment H: SECURUS Preliminary Project Plan
•
Attachment I: SECURUS Test/Acceptance Plan
•
Attachment J: SECURUS Key Personnel Resumes
•
Attachment K: SECURUS MSA and Service Schedule
•
Attachment L: Signed Amendments
•
Attachment M: Prepaid Calling Cards
ALASKA DEPARTMENT OF CORRECTIONS
Page 97
RFP # 2008·2000·7549
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