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POLICY
INMATE TELEPHONE REGULATIONS
NEBRNSKA
Good Life. Great Mission
DEPT OF CONRECTIONAL SERVICES
EFFECTIVE
REVISED:
REVISED:
REVISED:
REVISED:
REVISED:
REVIEWED:
REVIEWED:
REVISED:
REVISED:
REVISED:
REVISED:
REVISION DATE
NUMBER
PAGE
December 31,20'18
20s.03
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*This Policy is to be made available in law libraries or other
inmate resource centers.
June 1, 1997
August 11,2008
August 17,2009
August 18,2010
August 24,2011
August 27,2012
September 3,2013
December 5,2014
August 31,2015
August 31,2016
August 31,2017
December 31,2018
SU MMARY
of REVISION/REVI EW
Procedure l.C. - Removed victims and witnesses from prohibited phone calls. Procedure lll.A.9. - Time
changed from 48 hours to 3 Business Days. Procedure lll.F. - Updated call blocking instructions.
Procedure lV. - Added language about tablets and removed PC and ISDP from section referring to RH
inmates. Added a new Procedure V. Titles updated and minor word changes throughout.
APPROVED
R. Frakes, D rector
Nebraska Department of Correctional Services
POLICY
INMATE TELEPHONE REGULATIONS
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PURPOSE
The purpose of this Policy is to provide guidance for the operation of a Staff-assisted Confidential
Telephone Call System and the Inmate Calling System (ICS) throughout the Nebraska Department of
Correctional Services (NDCS). It is the policy of NDCS to permit inmates reasonable and equitable
access to reasonably priced telephone services for the purpose of maintaining family and community
contacts and to supplement other forms of communications with their attorneys and the courts.
Telephone usage by inmates is a privilege that may be restricted or withheld to protect the public, to
ensure the safety, security, or good order of the Department, and to enforce NDCS rules and State
statutes.
GENERAL
Facility-specific Procedures shall be developed to ensure that the use of telephones by inmates is
controlled and supervised.
Protection of the public, institutional safety and security, crime
prevention/detection/ prosecution, and inmate access are the order of priorities. Procedures shall be
consistent to the extent practical among all NDCS facilities. All institution and appropriate Central Office
personnel shall be required to read and enforce the provisions in this policy. This policy is applicable to
all NDCS facilities. Inmates and offenders shall have access to this policy and are required to comply
with its provisions. All recommendations for changes to the ICS will be submitted in writing to the Director
through the appropriate Deputy Director for approval prior to implementation.
DEFINITIONS
Inmate Calling System (ICS): the name given to the specialized program and equipment which governs
inmate telephone access.
Site System Coordinator (SSC): a manager designated at each NDCS institution charged with the
responsibility for the oversight and control of ICS at the facility level.
Site System Operator (SSO): a staff member authorized limited access to the ICS data base to perform
data entry, generate reports and activate restrictions at the facility level.
Central System Administrator (CSA): the person designated at NDCS Central Office who is trained and
equipped to perform all functions related to day-to-day ICS operations including, but not limited to:
coordination of ICS operations, technical assistance, training, data collection, data input, system
maintenance, report generation.
Agency Intelligence Administrator: The Agency Intelligence Administrator, under the supervision of the
Deputy Director – Prisons, shall be responsible for administrating the Inmate Calling System, reviewing
and commenting on recommended system changes. The Agency Intelligence Administrator shall serve
as the liaison between NDCS facilities, external agencies, and the contract telephone service vendor(s).
Emergency Telephone Call: a telephone call authorized due to serious illness, death or impending
disaster affecting an inmate’s immediate family.
Personal Identification Number (PIN): a unique, nine-digit number assigned to an inmate’s ICS account
that allows the inmate access to the telephone system. The PIN is comprised of the inmate’s five-digit
prison identification number and a confidential randomly-generated four-digit number.
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Speed-Dial Number: a number which corresponds to actual telephone number(s) provided by the
Department and programmed into the ICS. The Speed-Dial Number may be made available for use by
an inmate when making a telephone call.
ICS Standard Registration Form: a form used by an inmate to request participation in the Inmate Calling
System and to acknowledge acceptance of the telephone regulations. This form is used to submit/change
telephone numbers, names, and physical addresses of people the inmate requests to place on their
authorized social call list.
ICS Special Registration Form: a form used exclusively to add/delete/change telephone numbers, names,
and physical business addresses of attorneys, and the Ombudsman’s Office.
Social Calls: telephone calls between an inmate and family, friends or acquaintances which are intended
to promote personal relationships and are not eligible for confidential status.
Confidential Call Status: attorney/client calls and calls to the Ombudsman are eligible for confidential
status and are not recorded by ICS equipment or monitored by staff.
Attorneys/Client Calls: telephone calls between an inmate and an attorney that are eligible for confidential
status. To qualify for confidential status, an attorney must be admitted to practice law. Confidential
status includes staff, paralegals, and law clerks supervised by the attorney.
Ombudsman Calls: telephone calls between an inmate and the Office of Public Counsel/Ombudsman.
Automated Operator System (AOS): a computerized alternative to a live operator that provides an
interface between the inmate and the ICS. The AOS can provide instructions and announcements on a
selective, bilingual basis.
Call Recording: electronic interception and storage of all sounds and conversations between an inmate
and one or more parties through a specialized system connected to the ICS.
Call Monitoring: live electronic interception and listening by staff to a telephone conversation between an
inmate and one or more parties through a specialized system connected to the ICS.
Call Branding: a caller-selectable, multi-lingual, pre-recorded automated announcement generated by the
AOS.
Confidential Information: information related to institutional security or individual privacy which must be
protected from dissemination to anyone who does not have authorized access, based on the need-toknow, or the right-to-know, in accordance with NDCS rules or state statues.
Access: authorization granted to a specific person to allow direct physical contact, and/or knowledge of,
possession of, or use of confidential equipment and/or information. Access is generally used in
conjunction with right-to-know or need-to-know.
Right-to-Know: the individual is an employee/contractor of NDCS, or an employee of a law enforcement
agency who has been designated by NDCS or their agency as a person authorized to access confidential
information/equipment in the course of his/her official duties and responsibilities.
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INMATE TELEPHONE REGULATIONS
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*This Policy is to be made available in law libraries or other
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Need-to-Know: the individual has demonstrated that a need exists to obtain access to confidential
information when the access is pertinent and necessary in initiating, furthering or completing an assigned
duty, intelligence operation, or investigation in conjunction with the right-to-know.
Emergency Dissemination of Confidential Information: where the Director, Warden or person acting in
his/her absence determines it is necessary to disseminate confidential information to anyone who does
not meet the right-to-know or need-to-know criteria in verified circumstances where there is an imminent
danger of harm to a person or property.
PROCEDURE
Inmate access to the ICS is a privilege granted to all inmates who demonstrate a willingness to obey
NDCS regulations. Inmates are permitted to make limited local, intra/interstate and international calls.
I.
II.
USE OF TELEPHONES BY INMATES
A.
The Director, or appropriate Deputy Director or Warden or person acting in his/her
absence, may limit or suspend inmate calling operations for the protection of the public,
or the safety, security, and good order of a facility, staff, or inmates.
B.
Abusing telephone equipment is prohibited. Committing violations of law or the
conspiracy to commit violations of law in association with the use of the ICS shall be
considered a violation of this policy. Disciplinary sanctions may be imposed for violations
of telephone regulations. Telephone privileges may be restricted by a Disciplinary
Committee/Disposition Treatment Team for violations of Code of Offenses or NDCS
policies.
C.
Inmates are prohibited from making telephone calls to NDCS staff, Board of Parole
members or staff, other inmates, contract personnel, or volunteers. Staff, contract
personnel, and volunteers are prohibited from accepting telephone calls from inmates.
Only telephone calls to NDCS staff in conjunction with community release check-in
procedures are permitted. No telephone communication is allowed between volunteers
and inmates at NDCS facilities. (The only exceptions are the Community Corrections
Center – Omaha and Community Corrections Center - Lincoln, only if necessary.
Approval is granted on a case-by-case basis by the Warden.)
D.
No pager numbers, 411, 600, 700, 800, 900 or 911 numbers are allowed to be added to
the allowed number list. Inmates are permitted to call approved cellular telephone
numbers.
E.
Inmate-to-inmate calls are prohibited.
STAFF-ASSISTED CONFIDENTIAL TELEPHONE CALL PROCEDURES
Telephonic judicial hearings will be conducted over the facility staff telephone system on an “as
needed” basis. Telephonic judicial hearings are not subject to recording or monitoring but shall
be directly supervised by staff. Telephone calls for this purpose do not count toward the inmate’s
allotted time block.
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INMATE TELEPHONE REGULATIONS
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III.
INMATE CALLING SYSTEM PROCEDURES
A.
To participate in the Inmate Calling System (ICS), an inmate must complete a Standard
ICS Registration Form (Attachment B) for social calls and/or an ICS Special Registration
Form (Attachment C) for confidential calls.
1.
Each inmate may submit up to 30 telephone numbers representing social, and
attorney/client calls. Telephone numbers entered into a particular inmate’s
account are strictly limited to the exclusive use by that inmate. Inmates are
prohibited from submitting telephone numbers for use by another inmate.
a.
A telephone number submitted for social calling purposes may be
entered on multiple inmate accounts only where a verified immediate
family relationship exists and on just one other non-family member
inmate account as a friend. No telephone number used for social calling
purposes may be entered on more than one inmate account when the
relationships are friends only. The inmate will be notified in writing when
entry of a telephone number on his/her ICS Registration Form is denied.
b.
Inmates who have not registered with the ICS must do so in order to be
assigned a PIN and input the desired number. Inmates are required to
sign the ICS Special Registration form in order to use the ICS to call
attorneys.
c.
Inmates are not required to submit a registration form to make calls to
the Office of Public Counsel/Ombudsman. Speed-dial 01# is provided to
allow an inmate to call the Ombudsman free of charge. Calls to the
Ombudsman have the same duration limits and confidential status as
attorney/client calls.
2.
Attorney telephone numbers will be clearly identified on the ICS Special
Registration form. Unit staff will verify attorney telephone numbers prior to
submitting the ICS Special Registration form to the CSA.
3.
Designated unit staff will review and sign the original registration form prior to
forwarding it to the CSA.
4.
Completed registration forms must contain the called party’s first and last name,
physical address where they reside, or in the case of Special Registration Form,
the physical address of the business. All information shall be accurate and is
subject to verification prior to or after entry into the ICS database. Submission of
false information may result in disciplinary action and/or restriction of telephone
privileges.
5.
Newly committed inmates/safe keepers may submit two phone sheets within the
first 90 days of arrival at the DEC/NCCW/NCYF. Changes (additions/deletions)
to an inmate’s social call list shall be submitted using the Standard ICS
Registration Form. Changes are allowed for social calls once every 90 days,
except for emergencies as defined by this policy. This 90 day time period is
computed as 90 days from the date the inmate signed the most recent ICS
Registration Form. Additions, deletions and changes related to calls to attorneys
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may be made at any time by submitting a special registration form and shall be
entered and confirmation returned to the inmate within 48 hours of the time a
staff member receives a written request.
6.
For verified emergency cases; during normal business hours, an attorney phone
number can be added to an inmate’s approved calling list, most often the same
business day by submitting an ICS Special Registration form to staff.
7.
The Warden or designee may authorize emergency changes to the social call list
on a case-by-case basis. Extraordinary circumstances may include verified
family emergencies or the change in a family member’s telephone number.
8.
Call list information will be programmed into the ICS database within 3 business
days upon receipt by the CSA. Delays to this time frame may be ordered by the
Warden or designee upon just cause. The CSA will make two copies of the
original ICS Registration Form. The original ICS Registration Form will be sent
by the CSA to the facility records manager for storage in the inmate’s institutional
file. One copy will be retained by the CSA and one copy will be returned to the
inmate with his/her assigned PIN. Changes made for attorneys shall be made
within 48 hours of the receipt of a properly completed ICS Special Registration
form by NDCS staff. Staff members will send an email to the Central System
Administrator with the ICS Special Registration form attached. Between the
hours of 5:00 PM Friday to 8:00 AM Monday and on State-recognized holidays,
facility staff will conduct data entry related to the submission of the ICS Special
Registration form.
B.
The CSA will generate each inmate’s confidential four-digit Personal Identification
Number. Inmates are not permitted to use or possess another inmate’s PIN or use
another inmate’s ICS account for any reason. An inmate is not permitted to divulge to
another inmate his/her assigned PIN or call list information. PIN changes may be made
on a case-by-case basis upon approval by the Warden or designee after review of the
circumstances requiring the change.
C.
Inmates are not permitted to use the telephone to conduct business enterprise or to make
purchases of any kind. Inmates may use the ICS to communicate with their employers or
with prospective employers in association with work release participation or other release
preparation.
D.
All inmate telephone calls placed through the ICS may be processed as collect, debit, or
prepay. Calls placed over the institution telephone system shall be reimbursed to the
state by the inmate at the state contract rate. An indigent status inmate may be permitted
emergency calls when collect calls will not be accepted, provided the inmate signs an
institutional check authorizing reimbursement to the state once sufficient funds are
available on his/her trust account. Each month an indigent inmate will be given a choice
of five stamps or $2.50 debit calling time; however the total accumulation on the ICS will
not be allowed to exceed $10. The inmate must identify his/her choice at the time that
the indigent request is made. Inmates are not permitted to make third-party billing or
credit card calls. Indigent status inmates will be allowed to use select telephones at
community corrections facilities.
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IV.
E.
Inmates may participate in three-way calls, call forwarding or conference-calling
telephone services regarding access to courts only if an attorney requests they do so.
Inmates are not permitted to participate in three-way calls, call forwarding or conference
calling telephone services for social calls.
F.
The ICS is programmed to allow the called party to block all future calls from inmates and
all future calls from all institutions. The called party is prompted to press the 2 key at
which time they are prompted to enter a four digit PIN. If they choose to remove the
block they will need to call Global Tel*Link Corporation (GTL) Customer Service and
provide the four digit PIN to unblock calls.
G.
Any person may have his/her telephone number blocked by providing a written request.
Reinstatement of blocked numbers is allowed only one time upon receipt of a written
request. Victim/Witness telephone numbers shall be blocked utilizing information
provided by the Central Records Administrator.
CALL SCHEDULING
Inmates in the General Population will be issued tablets for the purpose of making phone calls.
As each inmate has a tablet there is no scheduling need to make phone calls and inmates are
allowed to make up to 60 minutes of phone calls per day. The tablets are property of NDCS and
will be issued and collected whenever the inmate transfers into or out of the institution. The
tablets are not intended to be used outside of the Housing Units. The 60 minute limit only applies
to the tablets, the wall phones will still be in place but inmates will only have 15 minutes on a wall
phone. An inmate call schedule roster may be utilized to permit reasonable and equitable access
to all inmates. The use of rosters can prevent scheduling conflicts and domination by an
individual or group of inmates. Sign-up is on a first-come, first-serve basis. Telephone schedules
for Inmates Sentenced to the Death Penalty and Protective Custody status inmates will provide
access seven days per week. Inmates in the general population may schedule no more than one
time block daily for personal calls and no more than two time blocks daily for attorney/client and
Ombudsman calls. Call duration will be set by the appropriate Deputy Director. Each institution
will publish call duration information in the corresponding Procedure. An inmate may make an
unlimited number of call attempts to any combination of the telephone numbers on his/her
authorized call list during the allotted time period. Based on time periods available and day-today demand, there is no guarantee an inmate will be able to schedule a call every day or at the
desired time. When there is an open time slot on any given day an inmate may request to be
placed in that slot in order to make an attorney/client and Ombudsman call. Attorney/client and
Ombudsman calls will be limited to 60 minutes per week. Inmates may be restricted to the use of
a specific telephone in a specific location. No telephone calls shall be placed during count times
and times of emergency or be permitted to interfere with security operations. Specific telephone
access times shall be included in facility Procedure. Staff are responsible for enforcing telephone
regulations and ensuring that an inmate does not exceed authorized time block periods.
A.
Restrictive Housing Inmates: Telephone schedules for Immediate Segregation (IS) and
Longer Term Restrictive Housing (LTRH) status inmates will provide access only four
days per week. Restrictive Housing telephone calls are further limited as follows:
1.
IS: Inmates will be permitted one 15 minute time block per week.
2.
LTRH: Inmates will be permitted one 15 minute time block per week.
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B.
V.
Emergency Telephone Calls: Outgoing emergency calls that cannot be made as either
a collect or debit call (i.e. community hospital) will be made on an institutional staff
telephone at the inmate’s expense. Incoming emergency telephone calls will be routed
to the appropriate unit staff or shift supervisor who will record and verify the information,
and arrange a return call by the inmate if deemed appropriate.
RECORDING/MONITORING/BRANDING
A.
All inmate telephone calls utilizing the ICS and not eligible for confidential status shall be
electronically recorded and may be monitored by authorized NDCS staff. At the
discretion of the Director or the person acting in his/her absence, telephone recording
and monitoring may be suspended.
B.
Use of the ICS by the inmate and acceptance of the call by the called party-constitutes
consent to record and monitor social call conversations by NDCS staff. Written notice
shall be posted at each telephone location advising the inmate of the policy on recording
and monitoring. Posted signs shall be printed in English and Spanish. Inmates will
receive written notice printed on each Standard ICS Registration Form. The inmate shall
be required to sign the Standard ICS Registration Form acknowledging acceptance of the
conditions for use of the telephone for making calls. The inmate shall receive a copy of
the completed form. Refusal to sign the standard or special ICS Registration form shall
result in telephone privileges being withheld for all calls.
C.
All telephone calls through the ICS shall be electronically branded with a pre-recorded
automated announcement utilizing the AOS. The inmate will be electronically blocked
from hearing or communicating with the called party until the call is accepted. Electronic
security measures will be utilized to prevent an inmate from interfering with or altering the
announcement. Branded announcements will be made available in English, Spanish and
other languages as required. At a minimum, the announcement will provide the following
information:
1.
The call is collect or prepaid;
2.
The first and last name (committed) of the inmate caller;
3.
The name and location (city and state) of the facility;
4.
The status of recording and monitoring;
5.
Call acceptance instructions;
6.
Call blocking instructions;
7.
Advisement of the prohibition and termination of calls in association with the use
of 3-way, call forward or conference call services; and
8.
Instructions on how to skip portions of the message only after hearing Items 1, 2,
3, 4 and 5 in this section.
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*This Policy is to be made available in law libraries or other
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VI.
TRAINING
All inmates and designated staff shall receive sufficient training to ensure successful usage of
ICS telephones by the inmate population. Training for trainers will be provided to NDCS staff by
the contract inmate telephone vendor so staff can, in turn, teach inmates how to use the system.
Printed handouts detailing calling instructions may be made available to supplement training.
(See Attachment A) Comprehensive specialized training will be provided to the Site System
Coordinator, Site System Operator, Agency Intelligence Administrator and designated
investigators, to promote a thorough understanding of ICS security features and the use of those
features. Training will be conducted on an as-needed basis to train additional staff or to update
staff on system changes. Select staff shall receive sufficient training to assume the duties of the
contract Central System Administrator should NDCS choose to exercise this option.
VII.
CONFIDENTIALITY
All information related to ICS hardware, design configuration, software, programming, passwords,
recordings, call detail records, personal identification numbers (PINs are to be disseminated only
to the inmates to whom they are assigned), completed inmate registration forms, proprietary
vendor information, system reports, investigations, intelligence information, operational security
procedures and investigative analysis techniques shall be considered confidential. These shall be
protected from dissemination to the public, inmates or unauthorized personnel.
A.
Inmate access to ICS equipment and information is strictly limited to the use of
designated telephones and this policy.
B.
Authorized persons may be granted access to confidential aspects of the ICS on a needto-know, right-to-know basis only. A staff member who has been trained and deemed to
have the need-to-know and right-to-know may be granted authorization to access
confidential ICS equipment/information. Letters of authorization shall specify the level of
access granted and contain the signature of the Special Services Administrator and the
signature of either the Director of NDCS or the Warden of the facility, or by the person(s)
acting in his/her absence.
C.
The misuse of confidential equipment or unauthorized dissemination of confidential
information related to the ICS may result in disciplinary action or civil/criminal
prosecution. Only typed transcripts of relevant portions of recorded conversations
containing suspected references to unauthorized activity will be disseminated in any
proceeding. Strict confidentiality shall be maintained at all times to preserve security and
individual privacy.
D.
Law enforcement personnel acting in their capacity may be granted access on a need-toknow basis to confidential aspects of the ICS in conjunction with an official investigation
or intelligence-gathering assignment. Dissemination of confidential information shall be
thoroughly documented. Disseminated records shall at a minimum contain the following
information: requester – (printed) name, agency, badge number, business address,
telephone number, reason for the request and signature and the releasing official –
(printed) name, facility, date/time, description of information released, and signature.
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VIII.
INMATES WITH DISABILITIES
Inmates with disabilities shall have equal access to the ICS as other inmates without a disability.
In accordance with the Americans with Disabilities Act and NDCS Policy 004.01, NDCS makes
every effort to provide for effective communication for inmates with known disabilities. Inmates
who require reasonable accommodations, including specialized telephone equipment, for access
to the ICS should contact the NDCS ADA Coordinator via Inmate Interview Request, or notify any
NDCS employee of this need, who will then bring the matter to the attention of the ADA
Coordinator.
IX.
ICS CONTRACTS AND CONTRACT PERSONNEL
Contracts involving inmate telephone services shall be in compliance with all applicable state and
federal regulations and will provide the broadest range of calling options as determined by the
Director. This shall be consistent with the requirements of sound correctional management. The
vendor contract should also be based on rates and surcharges that are commensurate with those
charged to the general public for like services. Any form of deviation from ordinary consumer
rates will reflect the actual costs associated with the provision of services in a correctional setting.
See Procedure XII. and XIII. below.
X.
A.
All contract personnel directly associated with ICS installation, operation or maintenance
shall pass an identification and criminal history background check.
B.
Contract personnel are prohibited from forming personal relationships or “fraternizing”
with inmates or their friends or families. Any pre-existing relationships shall be divulged
prior to acceptance by NDCS.
C.
Contract employees agree to perform the assigned duties and to abide by the
confidentiality provisions contained in this policy.
D.
NDCS shall have final decision authority regarding the acceptability of individual contract
personnel.
E.
All contract personnel and their equipment are subject to search.
F.
Permanent contract personnel shall be issued NDCS picture identification cards.
G.
ICS staff may listen to recorded calls for troubleshooting purposes. Contract personnel
are prohibited from conducting an investigation, live monitoring or recording playback.
H.
ICS service technicians are authorized to enter facilities with necessary equipment, parts,
tools, pagers and cellular telephones (the device must be approved, in advance, in
accordance with Policy 104.06, Computer Equipment, Telephone Usage & Information
Systems) in order to make repairs. Special security considerations may require deviation
from this policy when circumstances dictate additional restriction.
EQUIPMENT LOCATIONS, QUANTITIES, AND REPLACEMENT
Inmate telephones shall be located in housing units only. The minimum number of telephones
necessary to ensure that inmates have reasonable access to ICS will be provided at each
location. Inmates will not be allowed to congregate near the telephone area. Only one inmate
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will be allowed at a telephone at a time. Requests for new locations and additions to the number
of inmate telephones shall be submitted in writing to the appropriate Deputy Director. Portable
telephones will be used whenever appropriate in hospital and restrictive housing units to eliminate
the need to allow inmates out of their cells to make telephone calls. All portable telephones shall
be interfaced with the ICS and will provide identical call control as found on permanently affixed
inmate telephones. ICS network administrative terminals shall be installed at Central Office and
each facility in a secure area where designated personnel have direct 24 hour access to perform
service, data input, data collection and investigative duties.
Appropriate physical and password security shall be instituted to guard against unauthorized
access to confidential information and equipment. Passwords will be assigned by the Special
Services Administrator and changed periodically to provide access security.
Inmates who damage or destroy a GTL issued tablet may be issued a misconduct report and
charged restitution if found guilty of recklessly or intentionally damaging or destroying the devise.
Inmates found guilty of willfully damaging or destroying a GTL issued tablet will not be issued
another/replacement GTL tablet.
XI.
DATA ENTRY/REPAIR SERVICE/ACCOUNT MANAGEMENT
The Site System Coordinator, Site System Operator or Shift Supervisor are authorized to make
requests for data entry issues to the Central System Administrator during the normal business
hours of 8:00 a.m. to 4:30 p.m., Monday through Friday. The contact number for repair services
on a 24 hour basis is available in each facility’s Central Control. The contract vendor is
responsible for the expense and labor associated with the installation and maintenance of the
ICS, including wiring.
XII.
COMMISSIONS
In the interest of making inmate calling as affordable as possible while acquiring necessary
security enhancements, the State of Nebraska has waived its right to receive commissions in
association with ICS revenues.
XIII.
RATES AND SURCHARGES
Call type, along with applicable surcharges, determine the cost of a call. Calls are billed in one
minute increments. Rates are approved by the Public Service Commission and rates are not
established by NDCS. For information regarding call rates, the public may contact Public
Communications Services, Inc/GTL at 1-866-230-7761 or refer to Attachment E. In order to
receive accurate rate information, the caller must provide the name of the institution from which
the inmate is calling and the destination telephone number.
REFERENCE
I.
POLICIES
A.
Policy 004.01, ADA Policy
B.
Policy 104.06, Computer Equipment, Telephone Usage & Information Systems
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II.
III.
ATTACHMENTS
A.
Public Communication Services, Inc. Call Instructions
B.
ICS Registration Form
C.
ICS Special Registration Form
D.
Staff Assisted Confidential Telephone Log
E.
Rate Information Sheet
AMERICAN CORRECTIONAL ASSOCIATION (ACA) STANDARDS
A.
Standards for Adult Correctional Institutions (ACI) (4th edition): 4-4271, 4-4272, 4-4275,
4-4497, 4-4497-1, and 4-4497-2.
B.
Performance Based Standards for Adult Community Residential Services (ACRS) (4th
edition): 4-ACRS-6A-01, 4-ACRS-5A-19.
