Prison Phone Justice

DocuSign Envelope ID: 460184EC-7A24-4D57-B0B0-13497B43DE81

AMENDMENT NO. 2
TO INMATE TELEPHONE SERVICE CONTRACT
This Amendment No. 2 to the contract for Inmate Telephone Services #C-1752 (“Amendment”) between
CenturyLink Public Communications, Inc. (“CenturyLink”) and the State of Wisconsin, Department of Corrections
(“Department” or “You” in the ICER Lite End-User License Agreement), collectively the “Parties”, is entered into
this 20th day of September, 2016.
RECITALS
A contract for Inmate Telephone Services #C-1752 (“Contract”) was entered into between the Parties on
July 6, 2009.
A Contract extension option between the Parties was exercised June 12, 2015, with a new Contract
expiration date of December 31, 2017.
Amendment No. 1 was entered into February 9, 2016 to bring the rates being charged to callers using the
inmate calling system into compliance with then-recently enacted federal requirements.
The Parties now wish to implement Inmate Inter-Communications Evaluation & Reporting (“ICER Lite”)
software, at no cost to the Department.
Because of the proprietary nature of the ICER Lite technology and its offering at no cost, its owner and
CenturyLink subcontractor, JLG ICER Technologies, LLC, requires that all Parties to the Contract read and agree to
the terms of an End-User License Agreement to govern the use of the ICER software.
The Parties agree to attach the ICER End User License Agreement to this Amendment and to make it part
of the Contract.
NOW, THEREFORE, in consideration of the mutual promises and agreements set forth herein, and for
other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the
Department and CenturyLink agree to amend the Contract to include the ICER Lite End-User License Agreement as
stated below, and to make its terms and conditions, and its requirements and obligations, part of the Contract.

ICER-Lite END-USER LICENSE AGREEMENT
This End-User License Agreement ("Agreement") is the sole and exclusive agreement between the State of
Wisconsin, Department of Corrections (hereinafter also referred to as “You” or “Your”), JLG ICER Technologies,
LLC (herein “JLG ICER Technologies”), and CenturyLink Public Communications, Inc., a Florida Corporation,
with offices at 600 New Century Parkway, New Century, KS 66031 and their suppliers and licensors (JLG ICER
Technologies and CenturyLink collectively referred to as "Licensor"). You agree and covenant to the following
terms and conditions:
1.

License Grant: Subject to Your continued compliance with this Agreement, Licensor grants You a personal,
single user, non-transferable, non-exclusive, revocable license to use, install, store, load, execute, and display
the Licensor’s software, including software fixes, patches, new releases, upgrades, new versions, enhancements
and/or portions thereof, in binary code form only, and the accompanying documentation, if any, (collectively
the "ICER Software"), for You solely as a single user. You may make one (1) copy of the ICER Software
solely for backup or archival purposes provided you reproduce and include all ICER Software copyright and
other proprietary legends. You shall only use the ICER Software strictly in support of Your internal business
operations and to process Your own data.
You shall not (a) sublicense, assign or transfer the ICER Software or any right or obligation under this
Agreement, (b) copy or distribute the ICER Software, except as permitted above for archival purposes, (c) rent,
loan, lease or otherwise transfer any right to the ICER Software, (d) translate, reverse engineer, decompile or
disassemble or otherwise alter the ICER Software (except to the extent, when required by law, and then only to
the minimum extent required by law) or (e) distribute (directly or indirectly) any copy of the ICER Software, in

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whole or in part, or any direct product thereof to any country, entity, or destination prohibited by the United
States Government.
2.

Term: This Agreement remains effective until terminated. You may terminate this agreement at any time by
notifying your ICER administrator to remove your user profile. This Agreement shall automatically terminate,
without notice, if at any time you fail to comply with all of the terms and conditions of this Agreement.

3.

Ownership and Confidentiality: The ICER Software is and shall remain the sole and exclusive property of
the Licensor and/or its suppliers and is protected by United States copyright laws and international treaty
provisions. All data generated by the ICER Software and never displayed or presented to You through normal
use including, but not limited to, inmate intercommunication evaluations and to report call signature
comparisons (“ICER Events”), debugging data, data for new development, data for testing, data produced as an
intermediate step of computation, data produced for cache/performance optimization, statistics, voice models,
electronic files, analysis, analyzed data, data structures, and algorithms (collectively referred to as “Internal
Data”) is and shall remain the sole property of Licensor. Viewable output data generated by the ICER Software
expressly including user action audit data, suspicious scores, detection scores, confidence scores, voice scores,
model scores, voice capture scores, re-scoring, statistical computations, subsets, mathematical and other
transformations, ranking of data, system generated rankings, system generated scores, system generated
indexes, call event activity detections i.e. such as voice change events, including any subsets derivatives, or
graphical representations of the foregoing (collectively referred to as “Output Results”) is and shall remain the
sole property of Licensor. Together the Internal Data and Output Results are referred to as “Proprietary Data”.
For the duration of this Agreement, Licensor grants You an internal use (except as otherwise expressly set forth
below), royalty-free, non-exclusive, non-assignable, non-transferable license to use the Output Results (but, not
the Internal Data) as required in the operation of your business including, without limitation, sharing the Output
Results with external law enforcement and related government agencies on an as needed basis. It is an express
condition of this Agreement that title to, ownership of, and all rights in patents, copyrights, trade secrets and any
and all other intellectual property rights in and to the ICER Software and Proprietary Data, including any copy
or part thereof, is and shall remain in the Licensor and/or its suppliers. Licensor reserves the right, at is sole
option, to modify, update, revise, or discontinue the ICER Software or any portion thereof. You shall not
remove, destroy or obscure any proprietary, trademark or copyright markings or confidentiality legends placed
upon or contained on or within the ICER Software or any related materials.
You warrant that You shall preserve all of Licensor’s proprietary and confidential information and data
(“Confidential Information”) in strict confidence until such time, if ever, the Confidential Information is made
publicly available other than through Your breach of Your obligation of confidentiality. Licensor’s
Confidential Information shall include, without limitation, the ICER Software, Proprietary Data, voice
recordings, license pricing, service prices, purchase orders, trade secrets, discoveries, processes, ideas,
discoveries, future products, and the terms and conditions of this Agreement.

4.

Terms Governed by Contract with Supplier: You agree and acknowledge that additional terms and
conditions including, but not limited to, support, service, fees, and payment terms may be governed by one or
more separate agreements between You and the supplier of the ICER Software, other software, computer
system, and/or computer network. You further agree and acknowledge JLG ICER Technologies is not a party
to any other such agreement. In the event of a dispute between You and any such supplier, You agree to look
solely to the supplier for relief. In no event shall JLG ICER Technologies be responsible for or incur any
liability for any claim, dispute or lawsuit related to or resulting from any agreement or contract between You
and any supplier or other third party.

5.

Warranty: YOU ACKNOWLEDGE THAT THE ICER SOFTWARE IS SUBJECT TO FALSE POSITIVE
AND FALSE NEGATIVE READINGS.
YOU ACKNOWLEDGE AND AGREE THAT THE
OCCURRENCE OF SUCH FALSE POSITIVES AND FALSE NEGATIVES ARE NOT A FAILURE IN THE

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SYSTEM AND DO NOT CONSTITUTE A BREACH OF WARRANTY.THE SOFTWARE IS PROVIDED
"AS IS." LICENSOR MAKES NO REPRESENTATION OR WARRANTY TO YOU OF ANY KIND
CONCERNING THE SOFTWARE, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NONINFRINGEMENT. LICENSOR DOES NOT WARRANT THAT THE ICER SOFTWARE IS ERRORFREE, WILL OPERATE WITHOUT INTERRUPTION OR IS COMPATIBLE WITH ALL EQUIPMENT
AND SOFTWARE CONFIGURATIONS. IN NO EVENT SHALL LICENSOR OR ITS SUPPLIERS BE
RESPONSIBLE OR LIABLE FOR ANY PROBLEM OR ERROR CAUSED BY OR TO COMPUTER
HARDWARE, NETWORK, APPLICATION ICER SOFTWARE OR OPERATING SYSTEM SOFTWARE.
YOU EXPRESSLY ACKNOWLEDGE THE SOFTWARE IS PROVIDED “AS IS” AND YOU ASSUME
THE SOLE RESPONSIBILITY FOR DETERMINING WHETHER OR NOT TO INSTALL OR USE THE
SOFTWARE.
6.

Undocumented Features: The ICER Software includes certain features and functionality, which may not be
described in the ICER Software such as, but not limited to, software lock and metering code, which is designed
to prevent authorized or excessive use of the ICER Software. You are hereby put on notice that Your use of the
ICER Software will be monitored. Licensor does not warrant or represent that the operation of monitoring
feature or any other ICER Software feature, functionality or utility is error free. If You have any questions or
concerns regarding the software lock, metering code, or any other ICER Software feature or capability it is
Your sole responsibility to direct any such question or concern to owner or manager of Your computer
system(s). Licensor reserves the right to add, modify, and/or remove features, functionality, and utilities to the
ICER Software from time-to-time, without notice to You. For ICER Software upgrades which significantly
affect the user interface Licensor will provide You reasonable prior notice.

7.

Limitation of Liability: YOU UNCONDITIONALLY AGREE THAT IN NO EVENT SHALL THE
AGGREGATE LIABILITY OF LICENSOR, ITS MEMBERS, MANAGERS, DIRECTORS, OFFICERS,
EMPLOYEES, LICENSEES, DISTRIBUTORS, OR SUPPLIERS EXCEED $100.00, PRORATED OVER
THREE YEARS BEGINNING FROM THE DATE YOU PAID THE LICENSE FEE, FOR THE PERIOD
GIVING RISE TO ANY CLAIM. YOU SHALL NOT USE THE SOFTWARE IN ANY CASE WHERE
SIGNIFICANT DAMAGE OR INJURY TO PERSON, PROPERTY OR BUSINESS MAY OCCUR IF ANY
ERROR OCCURS. YOU EXPRESSLY ASSUME ALL RISK FOR SUCH USE.

8.

Exclusion of Damages: YOU UNCONDITIONALLY AGREE THAT IN NO EVENT SHALL LICENSOR,
ITS MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES, LICENSEES, DISTRIBUTORS,
OR SUPPLIERS BE LIABLE FOR INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF INCOME, PROFITS,
DATA, USE OR INFORMATION, ARISING FROM BREACH OF WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF OR HAVE
REASON TO KNOW OF THE POSSIBILITY OF SUCH DAMAGES.

9.

Governing Law: The validity, construction, and performance of this Agreement shall be governed by the laws
of the State in which your facility is located (“Your State”), exclusive of its rules regarding conflicts of law.
You unconditionally and irrevocably agree any legal action, proceeding or controversy with respect to this
Agreement shall be brought in Your State and such courts shall have exclusive jurisdiction and consent to
personal jurisdiction exclusively in Your State. English shall be the governing language of this Agreement.
Section headings are intended for convenience only and shall not to be used to interpret this Agreement. Any
dispute, claim or cause of action You believe You may have against Licensor must be filed in the appropriate
court in Your State within one (1) year of the event giving rise to any such action or You unconditionally agree
You are forever barred from bring any such action. In the event You file or bring any claim against Licensor

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that is inconsistent or contrary to this Agreement, Licensor shall have the right to recover all attorneys fees and
costs (including in-house attorneys fees). You and Licensor waive all rights to a jury trial.
10. Voice Recordings: You agree and acknowledge that by using the ICER Software, Licensor will have access to
Your voice recordings. You own the voice recordings. You expressly and unconditionally grant Licensor a
perpetual, irrevocable, royalty-free, non-exclusive right to use, install, store, load, execute, copy, non-publicly
display, create derivative works, manipulate, and otherwise utilize, any and all of Your voice recordings created
as a result of Your use of the ICER Software. Licensor will not copy or remove Your voice recordings from
any of Your computer systems, except in the performance of services provided by Licensor to You under this
Agreement without Your consent. Licensor shall have the right to utilize Your voice recording for software
development, product testing, or for any other purpose as determined solely by Licensor other than product
demonstrations. Some jurisdictions may provide certain privacy, confidentiality or other rights or laws
regarding voice recordings and all such recordings shall remain subject to such laws. You expressly covenant
that your use of the ICER Software is subject to You, now and forever, unconditionally waiving any and all
such rights, including without limitation, any and all results relating to voice recordings processed or analyzed
by the ICER Software. You are solely responsible, now and forever, for verifying Your use of the ICER
Software and Licensor’s use of Your voice recordings is not in violation of any law or regulation in Your
jurisdiction.
11. General Terms: This Agreement is the complete and exclusive agreement between You and Licensor
regarding this subject matter and supersedes all prior agreements and all communications, whether written or
oral, between the parties. This Agreement may only be amended, changed, or revised by a written agreement
signed by a duly authorized representative of Licensor and acknowledged by You. No third party, including but
not limited to, any supplier, distributor, sales representative, service provider, or government employee has the
authority to modify, alter or otherwise revise this Agreement on behalf of Licensor. You acknowledge and
agree that you are accepting the terms and conditions of this Agreement on behalf of Licensor’s facility
customer, and you represent and warrant that you have full authority to bind the facility to these terms. You
agree to indemnify, defend, and hold Licensor and Supplier harmless for any and all claims and/or liabilities
arising from or related to this Agreement unless You are prohibited from providing such indemnification by a
pre-existing contractual obligation. Any waiver of a violation or failure to enforce any provision of this
Agreement by Licensor shall not constitute a waiver of any Licensor right. All terms and conditions of this
Agreement are severable. If any term or provision, or any portion thereof, of this Agreement is held to be
invalid, illegal or unenforceable, the remaining portions shall not be affected. Sections 3 through 9 of this
Agreement shall survive the expiration or termination of this Agreement. You agree to comply with all
applicable laws and regulations. The export and re-export of the ICER Software is subject to applicable U.S.
export regulations, and other applicable laws and regulations and shall be Your sole responsibility.

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DocuSign Envelope ID: 460184EC-7A24-4D57-B0B0-13497B43DE81

WHEREFORE, CenturyLink and the Department have caused this Amendment to be executed by its duly
authorized representatives.
For

State of Wisconsin
Department of Corrections
3099 E Washington Avenue
P.O. Box 7925
Madison, WI 53707

By

For

CenturyLink Public Communications, Inc.
600 New Century Parkway
New Century, KS 66031

By
Cathy A. Jess, Deputy Secretary

Date

Paul Cooper, Vice President & General Manager
Date

Phone 608-240-5400

Phone

913.353.7388

CenturyLink Subcontractor:
For

JLG Technologies, LLC
119 Herbert St., Flr. 2
Framingham, MA 01702

By
Michael Kester, Chief Operating Officer
Date
Phone

508.424.2201