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Agency Policies | Organization | Facilities | Offender Information | Programs & Services | Information
Ohio Department of Rehabilitation and Correction Offender Phone Services
Telephone Policies
Inmate Access to the Telephone
Inmate Phone Rates Reduced
Related Links
Frequently Asked
Questions
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Telephone calls are one of the primary means of inmates maintaining connections with family and loved ones during
incarceration; maintaining these connections positively influences behavior in prison and the likelihood an offender will succeed
upon release from prison. Directly aligned with the agency mission of reducing recidivism, the current contract with Global Tel
Link (GTL) was renegotiated to drastically reduce telephone rates to five cents per minute, plus all applicable government
mandated taxes and Federal Universal Service Fund fees for all calls within the United States, with no surcharge or connection
fee. The new rate will be effective April 1, 2015. In addition to the reduced phone rates, the following will occur:
The over 2,000 phones currently in Ohio’s prisons will be replaced by the end of the year.
An additional 500 telephones will be installed before the end of the year.
General Information
If you have a friend or family member in prison who would like to have telephone contact with you, the first telephone contact you
will receive will be an AUTOMATED CALL from Global Tel Link, the provider of our inmate phone services. This call will ask your
permission to add your phone number to the inmate's CALL ALLOW LIST. This AUTOMATED SYSTEM will call your phone
number 3 times a day for 5 days until it receives a YES or NO response. Once you have answered yes to this call, any
subsequent call attempts will be allowed to go to your number, unless there is a billing problem with your number.
Global Tel*Link Information
Inmate telephone service is provided through Global Tel*Link (GTL). For questions or assistance regarding the telephone system
or services, please contact the GTL Customer Call Center at 1-877-650-4249 during the following hours:
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Monday through Friday 8:00 a.m. to 12:00 a.m. (midnight) Eastern Standard Time
Saturday and Sunday 9:00 a.m. to 8:00 p.m. Eastern Standard Time
Inmate Telephone Calling Options
Inmates may make telephone calls ONLY to those individuals on the inmate's approved telephone calling list who have agreed to
accept the inmate's calls while incarcerated. Inmate telephone calls may be paid for through one of the following three options:
STANDARD COLLECT CALL - Placing the telephone call collect. This requires the person receiving the call to have the
capability for collect calls under Global Tel*Link's billing services. The person receiving the call is responsible for paying for
the telephone call.
PRE-PAID COLLECT CALL - The inmate would place a collect call. However, the person receiving the call must have prepaid for the collect call through an account established with Global Tel*Link. Pre-paid collect calls receive a 20% discount
over standard collect calls. Pre-paid collect call accounts can be established through Global Tel*Link's website.
All offenders are now able to directly pay for the telephone calls they make, using a Pin Debit telephone account. Funds may be
deposited into an offender's Pin Debit phone account through the following means:
KIOSKS - You may deposit funds through the Kiosks available in the front entry building of each DRC prison. The kiosks will
accept deposits using cash, credit or debit cards. The kiosk provider charges a $3 transaction fee at the kiosks, regardless
of type or amount of transaction. NOTICE: Per ODRC Rules, starting February 6, 2012, ALL transactions using this
machine will require the use of a Government Issued ID with a magnetic strip for identification purposes. Users will no longer
be able to manually enter identification information. The machine will prompt when to swipe identification during the
transaction. For additional information or other deposit options please visit http://www.connectnetwork.com/ or call GTL
customer service at 1-877-650-4249.
OFFENDER COMMISSARY - The offender may purchase telephone debit account credits at the prison commissary, using
funds from his offender personal account.
Restricting Calls from all Ohio Prisons or a Specific Inmate
If you have received a telephone call from an Ohio prison and wish to restrict further calls from all Ohio prisons or from a specific
inmate, please call Global Tel*Link at 1-877-650-4249 and follow the telephone prompts for this service.
Last Updated: March 31, 2015
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