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Inmate Telephone System
Inmate Telephone
System
Our Organization
Law Enforcement
Adult Correction
Effective March 17, 2016, rates and fees
have changed in compliance with Federal
Communication Commission (FCC) Order
issued on November 5, 2015
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Administration
Prisons
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The North Carolina Department of Public
Safety, Prisons has a contract with GTL to
provide phone service for inmates to
communicate with families and friends. If
an individual wishes to purchase phone
time (for themselves or an inmate), they
may do so by using the services
offered through ConnectNetwork.
ConnectNetwork is GTL's authorized
deposit and account management portal.
Available deposit methods are listed
below:
AdvancePay Prepaid Telephone
Accounts
AdvancePay prepaid calling works by
placing money on your phone number so
that when an inmate calls you, the funds
are deducted from the balance on your
prepaid account. Detailed account setup
instructions are available here .
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Prison Facilities
Death Penalty
Education Services
Health Services
Programs
Alcohol & Chemical Dependency
Programs
Offender Family Services
Send Money to an Inmate
Inmate Package Program
Inmate Telephone System
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You have two options to set up or fund a
prepaid account with Connect Network:
Visitation
Escapes/Captures
Web – Visit www.ConnectNetwork.com
to create a prepaid telephone account,
add funds to prepaid telephone accounts,
view balances, and more.
Phone – Call 1-800-483-8314 to create or
add funds to an AdvancePay prepaid
telephone account
Western Union – Payments to your GTL
AdvancePay account may be made by
visiting your local Western Union.
Mail – Payments made to your GTL
AdvancePay account may also be made by
check or money order. Send payments to:
Volunteering
Classification
Closed Prisons
Policy & Procedure Manual
Transition Services
Documents
Community Corrections
Rehabilitative Programs & Services
AdvancePay Service Department
PO Box 911722
Denver, Colorado 80291-1722
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Special Operations & Intelligence
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Offender Phone Debit Accounts
ConnectNetwork PIN Debit (Offender
Phone) accounts allow you to make
deposits to an offender's PIN debit phone
account. Once funds have been deposited,
the deposit is credited to the offender and
may be used to make phone calls to any
allowed phone number. Detailed account
setup instructions are available here .
Correction Enterprises
Staff Development & Training
Central Engineering
Cost of Corrections
Prison Rape Elimination Act
Victim Services
To set up or fund an offender phone
account visit www.ConnectNetwork.com ,
24 hours a day, 7 days a week
For international customers
If you would like to setup your account
from a location outside the U.S., please
Governor’s Clemency Office
History of Corrections
Combined Records
contact AdvancePay International customer
service division (GTL AdvancePay
Juvenile Justice
International: 1-888-216-7423 or email:
AdvancePayInternational@gtl.net) for
Emergency Management
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additional information.
Monthly statements are not mailed by GTL,
but can be requested by contacting the
Customer Service Department.
Call
Type
Miles
Rate
ALL
.10 per minute
LOCAL
AND
LONG
DISTANCE
Additional Service Details:
Applicable state and federal taxes apply to all calls
All inmate calls are timed for 15 minutes
Calls to cell phones disconnected prematurely will not be
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reimbursed
Inmates must have enough funds in their debit account
for the call cost.
Transaction Fees
Fee for automated payment for
credit card, debit card, and bill
$3.00 per use
porcessing fees
Fee for payment using live
operator
$5.94 per use
Fee for paper bill/statement
$2.00 per use
Fee for use of third-party money
Exact fee from the
transmitter (e.g., MoneyGram,
third-party
Western Union, credit card
provider passed
processing, transfers from
through directly to
third-party commissary
customers with
accounts
no markup
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GTL accepts Visa, MasterCard, and Discover sponsored
Debit/Credit Cards.
Useful Links:
Connect
Network
(www.ConnectNetwork.com )
Western
Union Global
Tel*Link
Transfer
English and En espanõl Cash Transfer Forms,
Additional pass through fees are
imposed by Western Union if a customer
chooses to utilize their
system to fund prepay accounts.
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How can we make this page better for you?
Contact
Activity Feed
North Carolina Department of
Activity Feed
Public Safety
512 North Salisbury Street, Raleigh, NC
27604
919-733-2126
Follow Us
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Facebook
Twitter
YouTube
Flickr
LinkedIn
Instagram
EMPLOYEE DIRECTORY
ACCESSIBILITY
TERMS OF USE
PRIVACY POLICY
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NC OPENBOOK
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