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Friends and Family
Idaho Department of
Correction (IDOC)
Rates and Fees
Available Services
FAQ
This site provides information on how to receive calls from inmates at the Idaho Department of
Correction (IDOC).
Notice: As a result of the Second Report and Order issued by the Federal Communications
Commission Order 15-136 in WC Docket No. 12-375, 80 Fed Reg. 79136 (Dec. 18, 2015), a
change in transaction fees is currently scheduled for March 17, 2016. Please see the fees
section of this web page for up to date information.
IDOC has contracted with CenturyLink to provide calling and account billing services to inmates.
Recipients of these calls may include friends, relatives, and attorneys.
Called parties can establish and fund prepaid calling accounts by phone or internet. Called parties
can make payments directly to an inmate's calling account, or take advantage of a Prepaid Collect
calling plan to accommodate calls to cell phones or accounts with credit issues.
Please see Rates, Fees, Available Services, and Frequently Asked Questions below for more
information.
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Restrictions
The following restrictions may be applied by the IDOC to inmate calling:
Limits on length of calls or calling availability hours
Limits on number of inmate calls or total monthly call minutes
Call monitoring, recording, and inmate voice validation (in order to place calls)
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
Temporary or permanent denial of phone usage rights for such reasons as disciplinary
problems or requests by a called party
Rate Tables
Inmate Telephone Rates for Idaho Department of Correction
Payment Type
Call Type
Connection Charge
Per Minute
All call types (Prepaid Collect, Debit,
and Traditional Collect
Local
$0.00
$0.14
IntraLATA
$0.00
$0.14
InterLATA
$0.00
$0.14
Interstate
$0.00
$0.14
International* (debit only)
$0.00
$0.80
$1.00
$0.00
Voicemail (called party-to-inmate using All
Prepaid Collect account)
Excludes taxes and government-mandated surcharges
Fees
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Transaction Fees
Prepaid Services* - Account Setup
$0.00
Prepaid Services* - Purchase by automated phone system
$3.00
Prepaid Services* - Purchase by live agent
$5.95
Prepaid Services* - Purchase by web
$3.00
Prepaid Services* - Purchase by mail**
$0.00
Prepaid Services* - Purchase using Western Union***:
Swift Pay
$5.50
Quick Collect
$9.95
Prepaid Services* - Fee for refunding unused balance****
$0.00
Traditional Collect - Bill Statement Fee per month
$2.00
* Includes Prepaid Collect and Debit
** Certified check or money order only for purchase by mail; we are sorry but personal checks are not accepted
*** Fees are charged by Western Union; no additional fees are imposed by CenturyLink on top of these negotiated
charges
****See also Prepaid Collect refund process and Debit refund process below.
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Available Services
Prepaid Collect
Debit (Inmate-Prepaid)
Provided through CenturyLink's billing agent ICSolutions,
Prepaid Collect allows you to receive inmate calls to your
specific phone number. No monthly spending Limits.
Provided through CenturyLink's billing agent ICSolutions, Debit
enables you to directly fund a calling account for an inmate.
Calls can be completed to cell phones, internet phone
services, or other services which do not provide Traditional
Collect billing.
MANAGE OR SET UP PREPAID COLLECT SERVICE
Debit calling can be used by the inmate to call any number
approved by their facility.
MANAGE OR SETUP PREPAID SERVICE
Or Call 888-506-8407
Or Call 888-506-8407
Payments accepted
Payments accepted
Money Orders and Cashier's Checks also accepted by mail
Money Orders and Cashier's Checks also accepted by mail
Note: If you accept a call from an IDOC inmate and have not
already established a Prepaid Collect Service, you will receive
one complimentary 60-second call and then automatically be
given the opportunity to set up an account with a customer
service agent
Note: Debit services can be purchased directly by the inmate
using funds from his/her trust or commissary account. For
more information on how to fund a trust account for an IDOC
inmate, click here
Direct Billed
Traditional Collect
Available only to attorneys and bondsmen, Direct Bill enables
high volume customers to pay for calls using a separate
Calls are billed on your monthly local phone service bill, if your
phone company provides this option. There is no need to set
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monthly bill. Direct Bill customer service is available at 800464-8957.
up service; service will be set up automatically when you
accept a call. Note that service is subject to credit and a 30day spending limit. Traditional Collect customer service is
available at 888-664-7839.
Inmate Voicemail
Email
Inmate voicemail is available at IDOC using the same Prepaid
Collect account used to receive phone calls. Voicemails are
one-way only, from outside parties to inmates (inmates may
not leave voicemails for outside called parties). Voicemails are
up to 2 minutes in length. To send a voicemail to an IDOC
inmate:
Inmate email is available through CenturyLink's partner JPay.
Email is purchased in packages of "stamps" for you to send
emails as well as for the inmate to send a return email using
kiosks installed at IDOC facilities. To get started, you will need
to know your inmate's IDOC number available on IDOC's
website.
To establish or manage existing service, click here to visit the
JPay website.
You must have an established Prepaid Collect account this is the same Prepaid Collect account you use to
receive regular inmate phone calls
Have the phone number associated with Prepaid Collect
account, as well as your inmate's IDOC ID number. To
find your inmate's ID number, click here.
Call 208-258-3670 and follow the system prompts.
Video Visitation
Video Visitation is in the process of being installed through
CenturyLink's partner JPay. Please check back for more
details.
FAQ
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Who do I contact about receiving calls from the Idaho Department of Correction (IDOC)?
How do I pay for calls?
Can I receive calls on my cell phone?
What are the rates for receiving calls from inmates?
How do I purchase prepaid services?
Who do I contact to block or unblock my number from Idaho Department of Correction inmates?
Who does an inmate contact if they are having problems completing calls?
What other restrictions are there on calls from IDOC inmates?
How does a released inmate get a refund on their debit account?
How do I get a refund for unused prepaid services once my loved one is released?
Why was my call disconnected?
Why can't I receive collect calls?
I am an attorney. How do I set up a Direct Billed Account?
Once prepaid or debit phone services are purchased, how long does it take before I can receive phone calls?
My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of that
call?
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Who do I call to inquire about inmate collect calls billed on my home phone bill?
I have a question about email or video visitation at IDOC. Who do I contact?
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