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Friends and Family
Idaho Department of
Correction (IDOC)
Rates and Fees
Available Services
FAQ
This site provides information on how to receive calls from inmates at the Idaho Department of
Correction (IDOC).
Notice: Collect calling has been eliminated as of 7/1/2016. Please see table below for detailed
rate information.
IDOC has contracted with CenturyLink to provide calling and account billing services to inmates.
Recipients of these calls may include friends, relatives, and attorneys.
Called parties can establish and fund prepaid calling accounts by phone or internet. Called parties
can make payments directly to an inmate's calling account, or take advantage of a Prepaid Collect
calling plan to accommodate calls to cell phones or accounts with credit issues.
Please see Rates, Fees, Available Services, and Frequently Asked Questions below for more
information.
Restrictions
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The following restrictions may be applied by the IDOC to inmate calling:
Limits on length of calls or calling availability hours
Limits on number of inmate calls or total monthly call minutes
Call monitoring, recording, and inmate voice validation (in order to place calls)
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems
or requests by a called party
Rate Tables
Inmate Telephone Rates for Idaho Department of Correction
Payment Type
Call Type
Prepaid Collect
Debit (Inmate Paid)
Connection Charge
Per Minute
Local
$0.00
$0.11
IntraLATA
$0.00
$0.11
InterLATA
$0.00
$0.11
Interstate
$0.00
$0.11
International
$0.00
$0.80
Local
$0.00
$0.11
IntraLATA
$0.00
$0.11
InterLATA
$0.00
$0.11
Interstate
$0.00
$0.11
International
$0.00
$0.80
$1.00
$0.00
Voicemail (called party-to-inmate using All
Prepaid Collect account)
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Excludes taxes and government-mandated surcharges
Fees
Transaction Fees
Prepaid Services* - Account Setup
$0.00
Prepaid Services* - Purchase by automated phone system
$3.00
Prepaid Services* - Purchase by live agent
$5.95
Prepaid Services* - Purchase by web
$3.00
Prepaid Services* - Purchase by mail**
$0.00
Prepaid Services* - Purchase using Western Union*** Swift Pay:
$5.50
Prepaid Services* - Fee for refunding unused balance****
$0.00
* Includes Prepaid Collect and Debit
** Certified check or money order only for purchase by mail; we are sorry but personal checks are not accepted
*** Fees are charged by Western Union; no additional fees are imposed by CenturyLink on top of these negotiated
charges
****See also Prepaid Collect refund process and Debit refund process below.
Available Services
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Prepaid Collect
Debit (Inmate-Prepaid)
Provided through CenturyLink's billing agent ICSolutions,
Prepaid Collect allows you to receive inmate calls to your
specific phone number. No monthly spending Limits.
Provided through CenturyLink's billing agent ICSolutions, Debit
enables you to directly fund a calling account for an inmate.
Debit calling can be used by the inmate to call any number
approved by their facility.
MANAGE OR SET UP PREPAID COLLECT SERVICE
MANAGE OR SETUP PREPAID SERVICE
Or Call 888-506-8407
Or Call 888-506-8407
Payments accepted
Payments accepted
Money Orders and Cashier's Checks also accepted by mail
Money Orders and Cashier's Checks also accepted by mail
Note: If you accept a call from an IDOC inmate and have
not already established a Prepaid Collect Service, you will
receive one complimentary 60-second call and then
automatically be given the opportunity to set up an
account with a customer service agent
Note: Debit services can be purchased directly by the
inmate using funds from his/her trust or commissary
account. For more information on how to fund a trust
account for an IDOC inmate, click here
Direct Billed
Email
Available only to attorneys and bondsmen, Direct Bill enables
high volume customers to pay for calls using a separate
monthly bill. Direct Bill customer service is available at 800-
Inmate email is available through CenturyLink's partner JPay.
Email is purchased in packages of "stamps" for you to send
emails as well as for the inmate to send a return email using
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464-8957.
kiosks installed at IDOC facilities. To get started, you will need
to know your inmate's IDOC number available on IDOC's
website.
To establish or manage existing service, click here to visit the
JPay website.
Inmate Voicemail
Inmate voicemail is available at IDOC using the same Prepaid
Collect account used to receive phone calls. Voicemails are
one-way only, from outside parties to inmates (inmates may
not leave voicemails for outside called parties). Voicemails are
up to 2 minutes in length. To send a voicemail to an IDOC
inmate:
You must have an established Prepaid Collect account - this
is the same Prepaid Collect account you use to receive
regular inmate phone calls
Have the phone number associated with Prepaid Collect
account, as well as your inmate's IDOC ID number. To find
your inmate's ID number, click
here.
Call 208-258-3670 and follow the system prompts.
FAQ
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Who do I contact about receiving calls from the Idaho Department of Correction (IDOC)?
How do I pay for calls?
Can I receive calls on my cell phone?
What are the rates for receiving calls from inmates?
How do I purchase prepaid services?
Who do I contact to block or unblock my number from Idaho Department of Correction inmates?
Who does an inmate contact if they are having problems completing calls?
What other restrictions are there on calls from IDOC inmates?
How does a released inmate get a refund on their debit account?
How do I get a refund for unused prepaid services once my loved one is released?
Why was my call disconnected?
I am an attorney. How do I set up a Direct Billed Account?
Once prepaid or debit phone services are purchased, how long does it take before I can receive phone c
My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of tha
call?
I have a question about email or video visitation at IDOC. Who do I contact?
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